HP Hewlett Packard Hewlett Packard Hp Laserjet Pro 400 M475dw CE864ABGJ User Manual
LASERJET PRO 400 MFP  
User Guide  
M425  
HP LaserJet Pro 400 MFP M425 Series  
User Guide  
Copyright and License  
Trademark Credits  
Adobe®, Acrobat®, and PostScript® are  
trademarks of Adobe Systems Incorporated.  
© 2012 Copyright Hewlett-Packard  
Development Company, L.P.  
Reproduction, adaptation, or translation  
without prior written permission is  
prohibited, except as allowed under the  
copyright laws.  
Apple and the Apple logo are trademarks of  
Apple Computer, Inc., registered in the U.S.  
and other countries. iPod is a trademark of  
Apple Computer, Inc. iPod is for legal or  
rightholder-authorized copying only. Don't  
steal music.  
The information contained herein is subject  
to change without notice.  
Bluetooth is a trademark owned by its  
proprietor and used by Hewlett-Packard  
Company under license.  
The only warranties for HP products and  
services are set forth in the express warranty  
statements accompanying such products and  
services. Nothing herein should be  
construed as constituting an additional  
warranty. HP shall not be liable for technical  
or editorial errors or omissions contained  
herein.  
Java™ is a US trademark of Sun  
Microsystems, Inc.  
Microsoft®, Windows®, Windows® XP,  
and Windows Vista® are U.S. registered  
trademarks of Microsoft Corporation.  
Edition 1, 4/2012  
UNIX® is a registered trademark of The  
Open Group.  
Part number: CF286-90909  
Table of contents  
1 Product introduction ......................................................................................................... 1  
Product views .......................................................................................................................... 2  
Product front view ..................................................................................................... 2  
Product back view ..................................................................................................... 3  
Serial number and model number location ................................................................... 3  
Control panel layout .................................................................................................. 4  
Control-panel Home screen ........................................................................................ 4  
Print product reports ................................................................................................................. 6  
Printer sharing disclaimer .......................................................................................................... 7  
2 Paper tray ........................................................................................................................ 9  
Supported paper sizes ............................................................................................................ 10  
Supported paper types ........................................................................................................... 12  
Load the input trays ................................................................................................................ 13  
Load Tray 1 ............................................................................................................ 13  
Load Tray 2 ............................................................................................................ 14  
Load optional Tray 3 ............................................................................................... 16  
3 Print ............................................................................................................................... 19  
Supported printer drivers (Windows) ........................................................................................ 20  
Change print-job settings (Windows) ........................................................................................ 22  
Priority for changing print-job settings ........................................................................ 22  
Change the settings for all print jobs until the software program is closed ....................... 22  
Change the default settings for all print jobs ............................................................... 22  
Change the product configuration settings .................................................................. 23  
Change print-job settings (Mac OS X) ....................................................................................... 24  
Priority for changing print-job settings ........................................................................ 24  
Change the settings for all print jobs until the software program is closed ....................... 24  
Change the default settings for all print jobs ............................................................... 24  
Change the product configuration settings .................................................................. 24  
Print tasks for Windows .......................................................................................................... 26  
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Use a printing shortcut (Windows) ............................................................................. 26  
Create a printing shortcut (Windows) ........................................................................ 27  
Automatically print on both sides with Windows ......................................................... 29  
Manually print on both sides with Windows ............................................................... 30  
Print multiple pages per sheet with Windows .............................................................. 32  
Select the page orientation (Windows) ...................................................................... 34  
Select the paper type (Windows) .............................................................................. 35  
Print the first or last page on different paper (Windows) ............................................... 36  
Scale a document to fit page size (Windows) ............................................................. 38  
Create a booklet (Windows) ..................................................................................... 39  
Print tasks for Mac OS X ......................................................................................................... 41  
Use a printing preset (Mac OS X) .............................................................................. 41  
Create a printing preset (Mac OS X) ......................................................................... 41  
Automatically print on both sides (Mac OS X) ............................................................. 41  
Manually print on both sides (Mac OS X) ................................................................... 41  
Print multiple pages on one sheet of paper (Mac OS X) ............................................... 42  
Select the page orientation (Mac OS X) ..................................................................... 43  
Select the paper type (Mac OS X) ............................................................................. 43  
Print a cover page (Mac OS X) ................................................................................. 43  
Scale a document to fit page size (Mac OS X) ............................................................ 43  
Create a booklet (Mac OS X) ................................................................................... 44  
Additional print tasks (Windows) ............................................................................................. 45  
Cancel a print job (Windows) ................................................................................... 45  
Select the paper size (Windows) ............................................................................... 45  
Select a custom paper size (Windows) ...................................................................... 45  
Print watermarks (Windows) ..................................................................................... 46  
Additional print tasks (Mac OS X) ............................................................................................ 47  
Cancel a print job (Mac OS X) ................................................................................. 47  
Select the paper size (Mac OS X) .............................................................................. 47  
Select a custom paper size (Mac OS X) ..................................................................... 47  
Print watermarks (Mac OS X) .................................................................................... 47  
Create archival-quality prints ................................................................................................... 49  
Use HP ePrint ......................................................................................................................... 50  
Use AirPrint ........................................................................................................................... 51  
Walk-up USB printing ............................................................................................................. 52  
4 Copy .............................................................................................................................. 53  
Make a single copy ................................................................................................................ 54  
Make multiple copies .............................................................................................................. 55  
Copy a multiple-page original ................................................................................................. 56  
Collate a copy job ................................................................................................................. 57  
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Copy on both sides (duplex) .................................................................................................... 58  
Reduce or enlarge a copy ....................................................................................................... 59  
Copy identification cards ........................................................................................................ 60  
Optimize copy quality ............................................................................................................ 61  
Adjust the lightness or darkness for copies ................................................................................ 62  
Copy in draft mode ................................................................................................................ 63  
Set the paper size and type for copying on special paper ........................................................... 64  
Set new default copy settings ................................................................................................... 65  
Restore copy default settings .................................................................................................... 66  
5 Scan ............................................................................................................................... 67  
Scan by using the HP Scan software (Windows) ........................................................................ 68  
Scan by using the HP Scan software (Mac OS X) ....................................................................... 69  
Scan to a USB flash drive ........................................................................................................ 70  
Set up scan to network folder and scan to email features ............................................................ 71  
Scan to a network folder ......................................................................................................... 72  
Scan to email ........................................................................................................................ 73  
Scan by using other software ................................................................................................... 74  
Scan from a TWAIN-compliant program .................................................................... 74  
Scan from a WIA-compliant program ........................................................................ 74  
Scan by using optical character recognition (OCR) software ......................................... 74  
6 Fax ................................................................................................................................ 75  
Connect fax to a telephone line ............................................................................................... 76  
Set up fax with a telephone answering machine ........................................................................ 76  
Set up fax with an extension phone .......................................................................................... 76  
Setup for stand-alone fax ........................................................................................................ 76  
Configure the fax time, date, and header .................................................................................. 77  
Use the control panel ............................................................................................... 77  
Use the HP Fax Setup Wizard .................................................................................. 77  
Use special characters in fax headers ....................................................................................... 77  
Use the phone book ............................................................................................................... 78  
Use the control panel to create and edit the fax phone book ........................................ 78  
Delete phone book entries ........................................................................................ 78  
Create and edit speed-dial entries ............................................................................. 79  
Delete speed-dial entries .......................................................................................... 80  
Create and edit group-dial entries ............................................................................. 80  
Delete group-dial entries .......................................................................................... 80  
Configure send fax settings ..................................................................................................... 82  
Set special dialing symbols and options ..................................................................... 82  
Set a dialing prefix ................................................................................... 82  
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Set the dial tone detection ........................................................................................ 82  
Tone dial or pulse dial .............................................................................. 83  
Set autoredial and the time between redials ............................................................... 83  
Set light/dark and resolution .................................................................................... 84  
Set the default light/dark (contrast) setting ................................................... 84  
Set resolution settings ................................................................................ 84  
Set billing codes ..................................................................................................... 85  
Configure receive fax settings .................................................................................................. 87  
Set fax forwarding .................................................................................................. 87  
Set the answer mode ............................................................................................... 87  
Block or unblock fax numbers ................................................................................... 88  
Set the number of rings-to-answer .............................................................................. 88  
Set distinctive ring ................................................................................................... 89  
Set notification for new fax received to computer ........................................................ 90  
Use autoreduction for incoming faxes ........................................................................ 90  
Set fax reprint settings .............................................................................................. 90  
Set the fax sounds volume ........................................................................................ 90  
Set the alarm volume, phone-line volume, and ring volume ............................ 91  
Set stamp-received faxes .......................................................................................... 91  
Set the private receive feature ................................................................................... 91  
Set fax polling ....................................................................................................................... 92  
Use fax ................................................................................................................................. 93  
Supported fax programs .......................................................................................... 93  
Cancel a fax .......................................................................................................... 93  
Cancel the current fax ............................................................................... 93  
Cancel a pending fax job ......................................................................... 93  
Delete faxes from memory ........................................................................................ 93  
Use fax on a DSL, PBX, or ISDN system ..................................................................... 94  
DSL ........................................................................................................ 94  
PBX ........................................................................................................ 94  
ISDN ...................................................................................................... 94  
Use fax on a VoIP service ......................................................................................... 95  
Fax memory contents are retained when there is a loss of power .................................. 95  
Security issues when connecting internal networks to public phone lines ......................... 95  
Fax from the flatbed scanner .................................................................................... 96  
Fax from the document feeder ................................................................................... 97  
Use speed dials and group-dial entries ...................................................................... 98  
Send a fax from the software .................................................................................... 98  
Send a fax by dialing from a telephone connected to the fax line ................................100  
Send a fax with confirmation .................................................................................. 100  
Schedule a fax to be sent later ................................................................................ 100  
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Send a fax combining an electronic and paper document .......................................... 101  
Use access codes, credit cards, or calling cards ....................................................... 101  
Send faxes internationally ....................................................................... 101  
Print a fax ............................................................................................................ 102  
Reprint a fax ......................................................................................................... 103  
Automatically print on both sides of received faxes ................................................... 104  
Receive faxes when fax tones are audible on the phone line ....................................... 104  
Receive faxes to a computer ................................................................................... 104  
Print a stored fax when the private receive feature is on .............................. 104  
Solve fax problems ............................................................................................................... 105  
Fax troubleshooting checklist .................................................................................. 105  
Fax trace report .................................................................................................... 107  
Fax error report printing ......................................................................................... 107  
Print all fax reports ................................................................................. 107  
Print individual fax reports ....................................................................... 107  
Set the fax error report ............................................................................ 108  
Set the fax-error-correction mode ............................................................................. 108  
Change the fax speed ........................................................................................... 108  
Fax error messages ............................................................................................... 109  
Solve problems sending faxes ................................................................................. 114  
An error message displays on the control panel ......................................... 115  
The Communication error. message appears .............................. 115  
No dial tone. .......................................................................... 115  
The Fax is busy. message appears ............................................ 116  
The No fax answer. message appears ....................................... 116  
Document feeder paper jam ..................................................... 117  
The Fax storage is full. message appears ................................... 117  
Scanner error ......................................................................... 117  
The control panel displays a Ready message with no attempt to send the fax . 118  
The control panel displays the message "Storing page 1" and does not  
progress beyond that message ................................................................. 118  
Faxes can be received, but not sent .......................................................... 118  
Product is password protected ................................................................. 119  
Unable to use fax functions from the control panel ...................................... 119  
Unable to use speed dials ....................................................................... 119  
Unable to use group dials ....................................................................... 119  
Receive a recorded error message from the phone company when trying to  
send a fax ............................................................................................. 120  
Unable to send a fax when a phone is connected to the product .................. 120  
Solve problems receiving faxes ............................................................................... 120  
The fax does not respond ........................................................................ 121  
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The fax has a dedicated phone line ........................................... 121  
An answering machine is connected to the product ..................... 121  
A telephone handset is connected to the product ......................... 122  
The Answer Mode setting is set to the Manual setting ................... 122  
Voice mail is available on the fax line ........................................ 122  
The product is connected to a DSL phone service ........................ 123  
The product uses a fax over IP or VoIP phone service ................... 123  
An error message displays on the control panel ......................................... 123  
The No fax detected. message appears ..................................... 123  
The Communication error. message appears .............................. 124  
The Fax storage is full. message appears ................................... 124  
The Fax is busy. message appears ............................................ 125  
A fax is received but does not print .......................................................... 125  
The Private Receive feature is on ............................................... 125  
Sender receives a busy signal .................................................................. 125  
A handset is connected to the product ........................................ 125  
A phone line splitter is being used ............................................. 126  
No dial tone .......................................................................................... 126  
Cannot send or receive a fax on a PBX line ............................................... 126  
Solve general fax problems .................................................................................... 126  
Faxes are sending slowly ........................................................................ 126  
Fax quality is poor ................................................................................. 127  
Fax cuts off or prints on two pages ........................................................... 128  
7 Manage and maintain .................................................................................................. 129  
Use the HP Reconfiguration Utility to change the product connection .......................................... 130  
Set up HP Wireless Direct Printing .......................................................................................... 131  
Use HP Web Services applications ......................................................................................... 132  
Configure IP network settings ................................................................................................. 133  
View or change network settings ............................................................................. 133  
Manually configure IPv4 TCP/IP parameters from the control panel ............................. 133  
Rename the product on a network ........................................................................... 133  
Link speed and duplex settings ................................................................................ 135  
HP Device Toolbox (Windows) .............................................................................................. 136  
HP Utility for Mac OS X ........................................................................................................ 138  
Open the HP Utility ............................................................................................... 138  
HP Utility features .................................................................................................. 138  
HP Web Jetadmin ................................................................................................................ 139  
Product security features ........................................................................................................ 140  
Lock the product .................................................................................................... 140  
Set or change the product password ........................................................................ 140  
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Economy settings ................................................................................................................. 141  
Print with EconoMode ............................................................................................141  
Set the sleep delay ................................................................................................ 141  
Set the Auto Power Down delay .............................................................................. 141  
Print when a toner cartridge is at estimated end of life .............................................................. 143  
Enable or disable the At Very Low settings ............................................................... 143  
Store and recycle supplies .....................................................................................................145  
Recycle supplies ....................................................................................................145  
Toner cartridge storage ..........................................................................................145  
Replacement instructions ....................................................................................................... 146  
Change the toner cartridge .................................................................................... 146  
Memory .............................................................................................................................. 148  
Update the firmware .............................................................................................................149  
Manually update the firmware ................................................................................ 149  
Set the product to automatically update the firmware .................................................149  
8 Solve problems ............................................................................................................. 151  
Solve problems checklist ....................................................................................................... 152  
Step 1: Make sure that the product is set up correctly ................................................ 152  
Step 2: Check the cabling or wireless connection ......................................................152  
Step 3: Check the control panel for error messages ................................................... 153  
Step 4: Check the paper ........................................................................................ 153  
Step 5: Check the software .....................................................................................153  
Step 6: Test print functionality ................................................................................. 153  
Step 7: Test copy functionality ................................................................................ 153  
Step 8: Check the toner cartridge ............................................................................153  
Step 9: Try sending a print job from a computer ....................................................... 154  
Step 10: Verify that the product is on the network ..................................................... 154  
Restore the factory-set defaults ............................................................................................... 155  
Control panel help system ..................................................................................................... 156  
Interpret control panel messages ............................................................................................ 157  
Control panel message types .................................................................................. 157  
Control panel messages ......................................................................................... 157  
49 Error, Turn off then on ........................................................................157  
50.x Fuser Error ..................................................................................... 157  
51.XX Error ........................................................................................... 158  
54.XX Error ........................................................................................... 158  
55.X Error ............................................................................................. 158  
57 Fan Error, Turn off then on ..................................................................158  
59.X Error ............................................................................................. 159  
79 Error Turn off then on .........................................................................159  
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79 Service error .....................................................................................159  
Black cartridge low ................................................................................ 160  
Black cartridge very low ......................................................................... 160  
Cleaning ............................................................................................... 160  
Device error, press OK ........................................................................... 160  
Door open ............................................................................................. 161  
Genuine HP supply installed .................................................................... 161  
Incompatible black ................................................................................. 161  
Install black cartridge ............................................................................. 161  
Invalid driver Press [OK] ......................................................................... 161  
Jam in Tray 1, Clear jam and then press OK ............................................. 162  
Load Tray 1 <TYPE> <SIZE>, Press OK to use available media .................... 162  
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start ...................... 162  
Load tray <X> Press [OK] for available media ........................................... 162  
Load tray <X> <TYPE> <SIZE> ................................................................. 162  
Manual Duplex Load Tray 1, Press OK ..................................................... 163  
Manual feed <SIZE> <TYPE>, Press OK to use available media ................... 163  
Memory is low. Press OK. ....................................................................... 163  
Misprint, Press OK ................................................................................. 163  
Print failure, press OK. If error repeats, turn off then on. .............................. 164  
Rear door open ..................................................................................... 164  
Remove shipping material from toner cartridge .......................................... 164  
Replace black cartridge .......................................................................... 164  
Unexpected size in tray <X> Load <size> Press [OK] .................................. 164  
Unsupported black cartridge Press [OK] to continue ................................... 165  
Used black cartridge is installed Press [OK] to continue .............................. 165  
Paper feeds incorrectly or becomes jammed ............................................................................ 166  
The product does not pick up paper ........................................................................ 166  
The product picks up multiple sheets of paper ........................................................... 166  
Prevent paper jams ................................................................................................ 166  
Clear jams .......................................................................................................................... 167  
Jam locations ........................................................................................................ 167  
Clear jams from the document feeder ...................................................................... 168  
Clear a jam in Tray 1 ............................................................................................ 169  
Clear a jam in Tray 2 ............................................................................................ 171  
Clear a jam in optional Tray 3 ................................................................................ 173  
Clear jams from the output bin ................................................................................ 174  
Clear a jam in the duplexer area ............................................................................ 174  
Clear a jam in the fuser area .................................................................................. 175  
Improve print quality ............................................................................................................. 177  
Check the paper type setting (Windows) .................................................................. 177  
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Check the paper type setting (Mac OS X) ................................................................. 177  
Check toner cartridge status ................................................................................... 178  
Print the supplies status page ................................................................... 178  
Check the supplies status .........................................................................178  
Print a cleaning page ............................................................................................ 178  
Inspect the toner cartridge for damage .................................................................... 179  
Check the paper and printing environment ............................................................... 180  
Use paper that meets HP specifications ..................................................... 180  
Check the product environment ................................................................ 180  
Check print job settings ..........................................................................................180  
Check the EconoMode setting ..................................................................180  
Use the print driver that best meets your printing needs .............................................. 181  
Solve copy quality problems ..................................................................................................182  
Check the scanner glass for dirt and smudges ...........................................................182  
Check the paper settings ........................................................................................ 183  
Optimize for text or pictures ................................................................................... 183  
Edge-to-edge copying ............................................................................................ 184  
Clean the pickup rollers and separation pad in the document feeder ........................... 184  
Solve scan quality problems .................................................................................................. 186  
Check the scanner glass for dirt and smudges ...........................................................186  
Check the resolution settings ...................................................................................187  
Check the color settings ......................................................................................... 187  
Optimize for text or pictures ................................................................................... 187  
Clean the pickup rollers and separation pad in the document feeder ........................... 188  
Solve scan to email problems ................................................................................................ 190  
Cannot connect to the email server ..........................................................................190  
The email failed .................................................................................................... 190  
Unable to scan ..................................................................................................... 190  
Solve scan to network folder problems ....................................................................................191  
The scan failed ..................................................................................................... 191  
Solve fax quality problems .................................................................................................... 192  
Check the scanner glass for dirt and smudges ...........................................................192  
Check the send-fax resolution setting ....................................................................... 193  
Optimize for text or pictures ................................................................................... 193  
Check the error correction setting ............................................................................ 194  
Send to a different fax machine .............................................................................. 194  
Clean the pickup rollers and separation pad in the document feeder ........................... 194  
Check the fit-to-page setting ....................................................................................195  
Check the sender's fax machine ..............................................................................195  
Perform a fax diagnostic test ...................................................................................196  
The product does not print or it prints slowly ............................................................................197  
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The product does not print ......................................................................................197  
The product prints slowly ........................................................................................ 198  
Solve walk-up USB printing problems ...................................................................................... 199  
The USB Flash Drive menu does not open when you insert the USB accessory ............... 199  
The file does not print from the USB storage accessory ............................................... 199  
The file that you want to print is not listed in the USB Flash Drive menu ........................ 200  
Solve direct connection problems ........................................................................................... 201  
Solve wired network problems ............................................................................................... 202  
Poor physical connection ....................................................................................... 202  
The computer is using the incorrect IP address for the product ..................................... 202  
The computer is unable to communicate with the product ........................................... 203  
The product is using incorrect link and duplex settings for the network ......................... 203  
New software programs might be causing compatibility problems .............................. 203  
The computer or workstation might be set up incorrectly ............................................. 203  
The product is disabled, or other network settings are incorrect ................................... 203  
Solve wireless network problems ............................................................................................ 204  
Wireless connectivity checklist ................................................................................ 204  
The product does not print after the wireless configuration completes ........................... 204  
The product does not print, and the computer has a third-party firewall installed ........... 205  
The wireless connection does not work after moving the wireless router or product ........ 205  
Cannot connect more computers to the wireless product ............................................. 205  
The wireless product loses communication when connected to a VPN .......................... 205  
The network does not appear in the wireless networks list .......................................... 205  
The wireless network is not functioning ..................................................................... 206  
Perform a wireless network diagnostic test ................................................................ 206  
Reduce interference on a wireless network ............................................................... 207  
Solve product software problems with Windows ...................................................................... 208  
A print driver for the product is not visible in the Printer folder .................................... 208  
An error message was displayed during the software installation ................................ 208  
The product is in Ready mode, but nothing prints ...................................................... 208  
Solve product software problems with Mac OS X ..................................................................... 210  
The print driver is not listed in the Print & Fax or Print & Scan list ................................. 210  
The product name does not appear in the product list in the Print & Fax or Print & Scan  
list ....................................................................................................................... 210  
The print driver does not automatically set up the selected product in the Print & Fax or  
Print & Scan list ..................................................................................................... 210  
A print job was not sent to the product that you wanted ............................................. 211  
When connected with a USB cable, the product does not appear in the Print & Fax or  
Print & Scan list after the driver is selected. ............................................................... 211  
You are using a generic print driver when using a USB connection ............................. 211  
Remove software (Windows) ................................................................................................. 212  
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Remove software (Mac OS X) ................................................................................................ 213  
9 Supplies and accessories .............................................................................................. 215  
Order parts, accessories, and supplies ................................................................................... 216  
HP policy on non-HP supplies ................................................................................................ 216  
HP anticounterfeit Web site ................................................................................................... 216  
Index ............................................................................................................................... 217  
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1 Product introduction  
Product views  
●
●
●
Print product reports  
Printer sharing disclaimer  
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Product views  
Product front view  
1
2
3
4
5
6
7
8
9
Document feeder  
Dual-head scanner  
Output bin  
Walk-up USB port  
Power button  
Tray 2  
Tray 1  
Front door release button  
Color touchscreen control panel  
2
Chapter 1 Product introduction  
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Product back view  
1
2
3
4
5
6
7
Rear jam-access door latch  
Straight-through paper path door  
Hi-Speed USB 2.0 port  
Network port  
Fax and telephone ports  
Power connection  
Slot for a cable-type security lock  
Serial number and model number location  
The serial number and product model number label is on the back of the product.  
Product views  
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Control panel layout  
1
Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the  
wireless network (HP LaserJet Pro 400 MFP M425dw only).  
2
3
4
5
6
Touchscreen display  
Attention light: indicates a problem with the product  
Ready light: indicates the product is ready  
Help button and light: provides access to the control panel help system  
Right arrow button and light: moves the cursor to the right or moves the display image to the next screen  
NOTE: This button illuminates only when the current screen can use this feature.  
Cancel button and light: clears settings, cancels the current job or exits the current screen  
NOTE: This button illuminates only when the current screen can use this feature.  
Back button and light: returns to the previous screen  
7
8
NOTE: This button illuminates only when the current screen can use this feature.  
Left arrow button and light: moves the cursor to the left  
9
NOTE: This button illuminates only when the current screen can use this feature.  
Home button and light: provides access to the Home screen  
10  
Control-panel Home screen  
The Home screen provides access to the product features, and it indicates the product status.  
4
Chapter 1 Product introduction  
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NOTE: Depending on the product configuration, the features on the Home screen can vary. The  
layout might also be reversed for some languages.  
1
Web Services  
button: provides quick access to HP Web Services features, including HP ePrint  
HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email  
address.  
2
3
Setup  
button: provides access to the main menus  
Wireless  
button: provides access to the Wireless Menu and wireless status information (HP LaserJet Pro 400  
MFP M425dw model only)  
NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.  
4
Network  
button: provides access to network settings and information. From the network settings screen, you  
can print the Network Summary page.  
5
6
Information  
Configuration Report page.  
button: provides product status information. From the status summary screen, you can print the  
Supplies  
button: provides information about supplies status. From the supplies summary screen, you can print  
the Supplies Status page.  
7
8
Fax button: provides access to the Fax feature  
Apps button: provides access to the Apps menu to print directly from Web applications that you have downloaded  
from the HP ePrintCenter Web site at www.hpeprintcenter.com  
9
Product status  
10  
11  
12  
Scan button: provides access to the scan feature  
Copy button: provides access to the copy feature  
USB button: provides access to the USB Flash Drive menu  
Product views  
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5
Print product reports  
Product reports reside within the product memory. These pages help diagnose and solve problems with  
the product.  
NOTE: If the product language was not correctly set during installation, you can set the language  
manually so the information pages print in one of the supported languages. Change the language by  
using the System Setup menu on the control panel or the embedded Web server.  
From the Reports menu, you can print several informative pages about the product.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Reports button.  
3. Touch the name of the report that you want to print.  
Menu item  
Demo Page  
Description  
Prints a page that demonstrates print quality  
Menu Structure  
Prints a map of the control panel-menu layout. The active settings for each menu are  
listed.  
Configuration Report  
Supplies Status  
Prints a list of all the product settings. Includes network information when the  
product is connected to a network.  
Prints the status for each toner cartridge, including the following information:  
Estimated percentage of cartridge life remaining  
Approximate pages remaining  
●
●
●
●
Part numbers for HP toner cartridges  
Number of pages printed  
Network Summary  
Usage Page  
Prints a list of all product network settings  
Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed  
or mispicked in the product, monochrome (black and white) or color pages; and  
reports the page count  
PCL Font List  
PS Font List  
Prints a list of all the PCL fonts that are installed  
Prints a list of all the PostScript (PS) fonts that are installed  
Prints a list of all the PCL6 fonts that are installed  
Prints the service report  
PCL6 Font List  
Service Page  
6
Chapter 1 Product introduction  
ENWW  
                             
Printer sharing disclaimer  
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems  
and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.  
Printer sharing disclaimer  
ENWW  
7
 
8
Chapter 1 Product introduction  
ENWW  
2 Paper tray  
Supported paper sizes  
Supported paper types  
Load the input trays  
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●
●
ENWW  
9
 
Supported paper sizes  
This product supports a number of paper sizes, and it adapts to various media.  
NOTE: To obtain best results, select the correct paper size and type in the print driver before printing.  
Table 2-1 Supported paper and print media sizes  
Size and dimensions  
Tray 1  
Tray 2  
Optional 500-  
sheet Tray 3  
Duplexer  
Letter  
216 x 279 mm (8.5 x 11 in)  
Legal  
216 x 356 mm (8.5 x 14 in)  
A4  
210 x 297 mm (8.27 x 11.69 in)  
A5  
148 x 210 mm (5.83 x 8.27 in)  
A6  
105 x 148 mm (4.1 x 5.8 in)  
B5 (JIS)  
182 x 257 mm (7.17 x 10.12 in)  
Executive  
184 x 267 mm (7.24 x 10.51 in)  
Postcard (JIS)  
100 x 148 mm (3.9 x 5.8 in)  
Double Postcard (JIS)  
148 x 200 mm (5.8 x 7.9 in)  
16K  
184 x 260 mm (7.2 x 10.2 in)  
16K  
195 x 270 mm (7.7 x 10.6 in)  
16K  
197 x 273 mm (7.8 x 10.8 in)  
8.5 x 13  
216 x 330 mm (8.5 x 13 in)  
10  
Chapter 2 Paper tray  
ENWW  
   
Table 2-1 Supported paper and print media sizes (continued)  
Size and dimensions  
Tray 1  
Tray 2  
Optional 500-  
sheet Tray 3  
Duplexer  
Envelope Commercial #10  
105 x 241 mm (4.13 x 9.49 in)  
Envelope B5 ISO  
176 x 250 mm (6.7 x 9.8 in)  
Envelope C5 ISO  
162 x 229 mm (6.93 x 9.84 in)  
Envelope DL ISO  
110 x 220 mm (4.33 x 8.66 in)  
Envelope Monarch  
98 x 191 mm (3.9 x 7.5 in)  
Custom  
76 x 127 mm to 216 x 356 mm  
(3.0 x 5.0 in to 8.5 x 14 in)  
Supported paper sizes  
ENWW  
11  
Supported paper types  
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/  
ljm425series.  
Paper type (control panel)  
Paper type (print driver)  
Tray 1  
Tray 2  
Optional  
500-sheet  
Tray 3  
Duplexer  
PLAIN  
Plain  
HP EcoSMART Lite  
LIGHT 60-74 G  
HP EcoSMART Lite  
Light 60-74g  
MID-WEIGHT 96-110 G  
HEAVY 111-130 G  
EXTRA HEAVY 131–175 G  
TRANSPARENCY  
Mid-weight  
Heavy 111–130g  
Extra heavy 131–175g  
Monochrome Laser  
Transparency  
LABELS  
Labels  
LETTERHEAD  
PREPRINTED  
PREPUNCHED  
COLOR  
Letterhead  
Preprinted  
Prepunched  
Colored  
Rough  
ROUGH  
BOND  
Bond  
RECYCLED  
ENVELOPE  
Recycled  
Envelope  
12  
Chapter 2 Paper tray  
ENWW  
   
Load the input trays  
Load Tray 1  
1. Open Tray 1, and pull the tray extension away  
from the product.  
2. For long paper, flip out the extension to help  
hold the paper in the tray.  
Load the input trays  
ENWW  
13  
     
3. Place the paper stack into Tray 1, and slide  
the paper guides so that they are against the  
sheets.  
4. Feed the paper stack into the tray as far as it  
will go.  
Load Tray 2  
1. Pull the tray out of the product.  
14  
Chapter 2 Paper tray  
ENWW  
 
2. Slide open the paper length and width guides  
by pushing outward on the blue tabs.  
3. To load Legal-size paper, extend the tray by  
pressing the release button at the back of the  
tray inward and pulling the back of the tray  
out.  
NOTE: When loaded with Legal-size paper,  
the tray extends from the rear of the product  
approximately 70 mm (2.75 in).  
4. Place the paper in the tray and make sure that  
it is flat at all four corners. Slide the paper  
length and width guides so that they are  
against the stack of paper.  
Load the input trays  
ENWW  
15  
5. Push down on the paper to make sure that the  
paper stack is below the paper limit tabs on  
the right side and rear of the tray.  
6. Slide the tray into the product.  
Load optional Tray 3  
1. Pull the tray out of the product.  
16  
Chapter 2 Paper tray  
ENWW  
 
2. Slide open the paper length and width guides  
by pushing outward on the blue tabs.  
3. To load Legal-size paper, extend the tray by  
pressing the release button at the back of the  
tray inward and pulling the back of the tray  
out.  
NOTE: When loaded with Legal-size paper,  
the tray extends from the rear of the product  
approximately 70 mm (2.75 in).  
4. Place the paper in the tray and make sure that  
it is flat at all four corners. Slide the paper  
length and width guides so that they are  
against the stack of paper.  
Load the input trays  
ENWW  
17  
5. Push down on the paper to make sure that the  
paper stack is below the paper limit tabs at the  
rear of the tray.  
6. Slide the tray into the product.  
18  
Chapter 2 Paper tray  
ENWW  
3 Print  
Supported printer drivers (Windows)  
●
●
●
●
●
●
●
●
●
●
●
Change print-job settings (Windows)  
Change print-job settings (Mac OS X)  
Print tasks for Windows  
Print tasks for Mac OS X  
Additional print tasks (Windows)  
Additional print tasks (Mac OS X)  
Create archival-quality prints  
Use HP ePrint  
Use AirPrint  
Walk-up USB printing  
ENWW  
19  
 
Supported printer drivers (Windows)  
Printer drivers provide access to the product features and allow the computer to communicate with the  
product (using a printer language). Check the installation notes and readme files on the product CD for  
additional software and languages.  
HP PCL 6 driver description  
Installs automatically when installing the product software  
Provided as the default driver  
●
●
●
●
●
Recommended for printing in all supported Windows environments  
Provides the overall best speed, print quality, and product-feature support for most users  
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in  
Windows environments  
Might not be fully compatible with third-party and custom software programs that are based on  
PCL 5  
●
HP UPD PS driver description  
Available for download from the Web at www.hp.com/support/ljm425series  
●
●
Recommended for printing with Adobe® software programs or with other highly graphics-intensive  
software programs  
Provides support for printing from postscript emulation needs, or for postscript flash font support  
●
HP UPD PCL 5 driver description  
Available for download from the Web at www.hp.com/support/ljm425series  
●
●
●
●
Compatible with previous PCL versions and older HP LaserJet products  
The best choice for printing from third-party or custom software programs  
Designed for use in corporate Windows environments to provide a single driver for use with  
multiple printer models  
Preferred when printing to multiple printer models from a mobile Windows computer  
●
HP UPD PCL 6 driver description  
Available for download from the Web at www.hp.com/support/ljm425series  
●
●
●
Recommended for printing in all supported Windows environments  
Provides the overall best speed, print quality, and product-feature support for most users  
20  
Chapter 3 Print  
ENWW  
   
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in  
Windows environments  
●
●
Might not be fully compatible with third-party and custom software programs that are based on  
PCL 5  
Supported printer drivers (Windows)  
ENWW  
21  
Change print-job settings (Windows)  
Priority for changing print-job settings  
Changes to print settings are prioritized depending on where the changes are made:  
NOTE: The names of commands and dialog boxes might vary depending on your software program.  
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the  
program you are working in to open this dialog box. Settings changed here override settings  
changed anywhere else.  
●
●
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the  
program you are working in to open this dialog box. Settings changed in the Print dialog box  
have a lower priority and usually do not override changes made in the Page Setup dialog box.  
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box  
to open the printer driver. Settings changed in the Printer Properties dialog box usually do not  
override settings anywhere else in the printing software. You can change most of the print settings  
here.  
Default printer driver settings: The default printer driver settings determine the settings used  
in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties  
dialog boxes.  
●
●
Printer control panel settings: Settings changed at the printer control panel have a lower  
priority than changes made anywhere else.  
Change the settings for all print jobs until the software program is  
closed  
1. From the software program, select the Print option.  
2. Select the driver, and then click Properties or Preferences.  
Change the default settings for all print jobs  
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the  
default Start menu view): Click Start, and then click Printers and Faxes.  
Windows XP, Windows Server 2003, and Windows Server 2008 (using the  
Classic Start menu view): Click Start, click Settings, and then click Printers.  
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware  
and Sound click Printer.  
Windows 7: Click Start, and then click Devices and Printers.  
2. Right-click the driver icon, and then select Printing Preferences.  
22  
Chapter 3 Print  
ENWW  
         
Change the product configuration settings  
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the  
default Start menu view): Click Start, and then click Printers and Faxes.  
Windows XP, Windows Server 2003, and Windows Server 2008 (using the  
Classic Start menu view): Click Start, click Settings, and then click Printers.  
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware  
and Sound click Printer.  
Windows 7: Click Start, and then click Devices and Printers.  
2. Right-click the driver icon, and then select Properties or Printer properties.  
3. Click the Device Settings tab.  
Change print-job settings (Windows)  
ENWW  
23  
 
Change print-job settings (Mac OS X)  
Priority for changing print-job settings  
Changes to print settings are prioritized depending on where the changes are made:  
NOTE: The names of commands and dialog boxes might vary depending on your software program.  
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the  
program you are working in to open this dialog box. Settings changed here might override  
settings changed anywhere else.  
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the  
program you are working in to open this dialog box. Settings changed in the Print dialog box  
have a lower priority and do not override changes made in the Page Setup dialog box.  
●
Default print driver settings: The default print driver settings determine the settings used in all  
print jobs, unless settings are changed in the Page Setup or Print dialog boxes.  
●
●
Printer control panel settings: Settings changed at the printer control panel have a lower  
priority than changes made anywhere else.  
Change the settings for all print jobs until the software program is  
closed  
1. On the File menu, click the Print item.  
2. In the Printer menu, select this product.  
3. From the settings drop-down list, change the settings that you want to change.  
Change the default settings for all print jobs  
1. On the File menu, click the Print item.  
2. In the Printer menu, select this product.  
3. From the settings drop-down list, change the settings that you want to change.  
4. On the Presets menu, click the Save As... option and type a name for the preset.  
These settings are saved in the Presets menu. To use the new settings, you must select the saved preset  
option every time you open a program and print.  
Change the product configuration settings  
1.  
From the Apple menu , click the System Preferences menu and then click the Print & Fax  
icon.  
2. Select the product in the left side of the window.  
24  
Chapter 3 Print  
ENWW  
           
3. Click the Options & Supplies button.  
4. Click the Driver tab.  
5. Configure the installed options.  
Change print-job settings (Mac OS X)  
ENWW  
25  
Print tasks for Windows  
Use a printing shortcut (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Printing Shortcuts tab.  
4. Select one of the shortcuts, and then click the  
OK button.  
NOTE: When you select a shortcut, the  
corresponding settings change on the other  
tabs in the printer driver.  
26  
Chapter 3 Print  
ENWW  
     
Create a printing shortcut (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Printing Shortcuts tab.  
4. Select an existing shortcut as a base.  
NOTE: Always select a shortcut before  
adjusting any of the settings on the right side  
of the screen. If you adjust the settings and  
then select a shortcut, or if you select a  
different shortcut, all your adjustments are lost.  
Print tasks for Windows  
ENWW  
27  
   
5. Select the print options for the new shortcut.  
NOTE: You can select the print options on  
this tab or on any other tab in the printer  
driver. After selecting options on other tabs,  
return to the Printing Shortcuts tab before  
continuing with the next step.  
6. Click the Save As button.  
7. Type a name for the shortcut, and click the OK  
button.  
28  
Chapter 3 Print  
ENWW  
Automatically print on both sides with Windows  
1. On the File menu in the software program,  
click Print.  
2. Select the product, and then click the  
Properties or Preferences button.  
Print tasks for Windows  
ENWW  
29  
 
3. Click the Finishing tab.  
4. Select the Print on both sides check box.  
Click the OK button to print the job.  
NOTE: If the product is a duplex model and  
only manual duplex appears, either the duplex  
unit is not installed correctly in the Device  
Settings tab of the Printer Properties  
dialog box, or the media type is not supported  
by the duplex unit.  
Manually print on both sides with Windows  
NOTE: This product includes an automatic two-sided printing feature. However, the product also can  
print two-sided jobs manually if the paper is not supported by automatic two-sided printing, or if the  
duplex unit has been disabled.  
1. On the File menu in the software program,  
click Print.  
30  
Chapter 3 Print  
ENWW  
   
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Finishing tab.  
4. Select the Print on both sides (manually)  
check box. Click the OK button to print the  
first side of the job.  
Print tasks for Windows  
ENWW  
31  
5. Retrieve the printed stack from the output bin  
and, maintaining the same orientation, place it  
in Tray 1 with the printed side down and the  
top of the pages toward the product.  
6. On the control panel, press the OK button to  
print the second side of the job.  
Print multiple pages per sheet with Windows  
1. On the File menu in the software program,  
click Print.  
2. Select the product, and then click the  
Properties or Preferences button.  
32  
Chapter 3 Print  
ENWW  
   
3. Click the Finishing tab.  
4. Select the number of pages per sheet from the  
Pages per sheet drop-down list.  
5. Select the correct Print page borders,  
Page order, and Orientation options.  
Print tasks for Windows  
ENWW  
33  
Select the page orientation (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Finishing tab.  
4. In the Orientation area, select the Portrait  
or Landscape option.  
To print the page image upside down, select  
the Rotate by 180 degrees option.  
34  
Chapter 3 Print  
ENWW  
   
Select the paper type (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. From the Paper type drop-down list, click the  
More... option.  
Print tasks for Windows  
ENWW  
35  
   
5. Select the category of paper types that best  
describes your paper.  
6. Select the option for the type of paper you are  
using, and click the OK button.  
Print the first or last page on different paper (Windows)  
1. From the software program, select the Print  
option.  
36  
Chapter 3 Print  
ENWW  
   
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. Click the Print pages on different paper  
item, and then click the Settings button to  
select the necessary settings for the front cover,  
other pages, and back cover.  
Print tasks for Windows  
ENWW  
37  
Scale a document to fit page size (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Effects tab.  
4. Select the Print document on option, and  
then select a size from the drop-down list.  
38  
Chapter 3 Print  
ENWW  
   
Create a booklet (Windows)  
1. From the software program, select the Print  
option.  
2. Select the product, and then click the  
Properties or Preferences button.  
3. Click the Finishing tab.  
Print tasks for Windows  
ENWW  
39  
   
4. Click the Print on both sides or Print on  
both sides (manually) check box.  
5. In the Booklet layout drop-down list, select  
a binding option. The Pages per sheet  
option automatically changes to 2 pages per  
sheet.  
40  
Chapter 3 Print  
ENWW  
Print tasks for Mac OS X  
Use a printing preset (Mac OS X)  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. In the Presets menu, select the printing preset.  
4. Click the Print button.  
NOTE: To use printer-driver default settings, select the standard option.  
Create a printing preset (Mac OS X)  
Use printing presets to save the current printer driver settings for reuse.  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. Select the print settings that you want to save for reuse.  
4. In the Presets menu, click the Save As... option, and type a name for the preset.  
5. Click the OK button.  
Automatically print on both sides (Mac OS X)  
1. Insert enough paper into one of the trays to accommodate the print job.  
2. On the File menu, click the Print option.  
3. In the Printer drop-down list, select this product.  
4. Select the Layout drop-down item.  
5. From the Two-Sided drop-down list, select a binding option.  
6. Click the Print button.  
Manually print on both sides (Mac OS X)  
NOTE: This product includes an automatic two-sided printing feature. However, the product also can  
print two-sided jobs manually if the paper is not supported by automatic two-sided printing, or if the  
duplex unit has been disabled.  
1. Insert enough paper into Tray 1 to accommodate the print job.  
2. On the File menu, click the Print option.  
3. In the Printer drop-down list, select this product.  
Print tasks for Mac OS X  
ENWW  
41  
             
4. Select the Manual Duplex drop-down item.  
5. Click the Manual Duplex check box, and then select a binding option.  
6. Click the Print button. Follow the instructions in the pop-up window that appears on the computer  
screen before replacing the output stack in Tray 1 for printing the second half.  
7. Go to the product, and remove any blank paper that is in Tray 1.  
8. Insert the printed stack in Tray 1 with the printed side down and the top of the pages toward the  
product.  
9. If prompted, touch the appropriate control panel button to continue.  
Print multiple pages on one sheet of paper (Mac OS X)  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. Open the Layout menu.  
42  
Chapter 3 Print  
ENWW  
   
4. From the Pages per Sheet menu, select the number of pages that you want to print on each  
sheet (1, 2, 4, 6, 9, or 16).  
5. In the Layout Direction area, select the order and placement of the pages on the sheet.  
6. From the Borders menu, select the type of border to print around each page on the sheet.  
7. Click the Print button.  
Select the page orientation (Mac OS X)  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. In the Copies & Pages menu, click the Page Setup button.  
4. Click the icon that represents the page orientation that you want to use, and then click the OK  
button.  
5. Click the Print button.  
Select the paper type (Mac OS X)  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. Open the Finishing menu.  
4. Select a type from the Media-type drop-down list.  
5. Click the Print button.  
Print a cover page (Mac OS X)  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. Open the Cover Page menu, and then select where to print the cover page. Click either the  
Before Document button or the After Document button.  
4. In the Cover Page Type menu, select the message that you want to print on the cover page.  
NOTE: To print a blank cover page, select the standard option from the Cover Page Type  
menu.  
5. Click the Print button.  
Scale a document to fit page size (Mac OS X)  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
Print tasks for Mac OS X  
ENWW  
43  
               
3. Open the Paper Handling menu.  
4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select  
the size from the drop-down list.  
5. Click the Print button.  
Create a booklet (Mac OS X)  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. Open the Manual Duplex menu.  
4. Click the Manual Duplex box.  
5. Open the Booklet Printing menu.  
6. Click the Format Output as Booklet box, and select a binding option.  
7. Select the paper size.  
8. Click the Print button.  
44  
Chapter 3 Print  
ENWW  
   
Additional print tasks (Windows)  
Cancel a print job (Windows)  
1. If the print job is currently printing, cancel it by pressing the Cancel  
button on the product  
control panel.  
NOTE: Pressing the Cancel  
more than one process is running, pressing the Cancel  
appears on the product control panel.  
button clears the job that the product is currently processing. If  
button clears the process that currently  
2. You can also cancel a print job from a software program or a print queue.  
Software program: Typically, a dialog box appears briefly on the computer screen,  
●
allowing you to cancel the print job.  
Windows print queue: If a print job is waiting in a print queue (computer memory) or  
●
print spooler, delete the job there.  
Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and  
then click Printers and Faxes. Double-click the product icon to open the window,  
right-click the print job that you want to cancel, and then click Cancel.  
◦
◦
◦
Windows Vista: Click Start, click Control Panel, and then, under Hardware  
and Sound, click Printer. Double-click the product icon to open the window, right-  
click the print job that you want to cancel, and then click Cancel.  
Windows 7: Click Start, and then click Devices and Printers. Double-click the  
product icon to open the window, right-click the print job that you want to cancel, and  
then click Cancel.  
Select the paper size (Windows)  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. Select a size from the Paper size drop-down list.  
Select a custom paper size (Windows)  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. Click the Custom button.  
Additional print tasks (Windows)  
ENWW  
45  
             
5. Type a name for the custom size and specify the dimensions.  
The width is the short edge of the paper.  
The length is the long edge of the paper.  
●
●
NOTE: Always load paper into the trays short edge first.  
6. Click the Save button, and then click the Close button.  
Print watermarks (Windows)  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Effects tab.  
4. Select a watermark from the Watermarks drop-down list.  
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the  
watermark, and then click the OK button.  
5. To print the watermark on the first page only, select the First page only check box. Otherwise,  
the watermark is printed on each page.  
46  
Chapter 3 Print  
ENWW  
   
Additional print tasks (Mac OS X)  
Cancel a print job (Mac OS X)  
1. If the print job is currently printing, cancel it by pressing the Cancel  
button on the product  
control panel.  
NOTE: Pressing the Cancel  
more than one print job is waiting, pressing the Cancel  
appears on the product control panel.  
button clears the job that the product is currently processing. If  
button clears the print job that currently  
2. You can also cancel a print job from a software program or a print queue.  
Software program: Typically, a dialog box appears briefly on the computer screen,  
●
allowing you to cancel the print job.  
Mac print queue: Open the print queue by double-clicking the product icon in the dock.  
Highlight the print job, and then click Delete.  
●
Select the paper size (Mac OS X)  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. In the Copies & Pages menu, click the Page Setup button.  
4. Select a size from the Paper Size drop-down list, and then click the OK button.  
5. Click the Print button.  
Select a custom paper size (Mac OS X)  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. In the Copies & Pages menu, click the Page Setup button.  
4. From the Paper Size drop-down list, select the Manage Custom Sizes option.  
5. Specify the dimensions for the page size, and then click the OK button.  
6. Click the Print button.  
Print watermarks (Mac OS X)  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. Open the Watermarks menu.  
Additional print tasks (Mac OS X)  
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47  
                 
4. Click the Watermark checkbox.  
5. Beneath the check box, use the drop-down lists to set the various watermark elements.  
6. Click the Print button.  
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Create archival-quality prints  
Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to  
create documents that you want to preserve or archive.  
NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because  
of the increased temperatures, the product prints at half-speed to avoid damage.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Archive Print button, and then touch the On button.  
Create archival-quality prints  
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Use HP ePrint  
Use HP ePrint to print documents by sending them as an email attachment to the product's email  
address from any email enabled device.  
NOTE: The product must be connected to a wired or wireless network and have Internet access to use  
HP ePrint.  
1. To use HP ePrint, you must first enable HP Web Services.  
a. From the Home screen on the product control panel, touch the Web Services  
b. Touch the Enable Web Services button.  
button.  
2. From the HP Web Services menu, touch the Display E-Mail Address button to display the product's  
email address on the control panel.  
3. Use the HP ePrintCenter Web site to define security settings and to configure default print settings  
for all HP ePrint jobs sent to this product.  
a. Go to www.hpeprintcenter.com.  
b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.  
c. Select your product from the list, or click + Add printer to add it. To add the product, you  
need the printer code, which is the segment of the product email address that is before the @  
symbol. You can get this code by printing the Web Services page from the product control  
panel.  
After you have added your product, you will have the option to customize the product email  
address.  
NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it  
expires, follow the instructions to enable HP Web Services again, and obtain a new code.  
d. To prevent your product from printing unexpected documents, click ePrint Settings, and  
then click the Allowed Senders tab. Click Allowed Senders Only, and add the email  
addresses from which you want to allow ePrint jobs.  
e. To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click  
Print Options, and select the settings that you want to use.  
4. To print a document, attach it to an email message sent to the product's email address. Both the  
email message and the attachment will print.  
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Use AirPrint  
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to  
the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in  
the following applications:  
Mail  
●
●
●
●
Photos  
Safari  
Select third-party applications  
To use AirPrint, the product must be connected to a network, or be connected through a wireless direct  
connection. For more information about using AirPrint and about which HP products are compatible  
with AirPrint, go to www.hp.com/go/airprint.  
NOTE: You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/  
support/ljm425series.  
Use AirPrint  
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Walk-up USB printing  
1. Insert the USB drive into the USB port on the  
front of the product.  
2. The USB Flash Drive menu opens. Touch the  
arrow buttons to scroll through the options.  
Print Documents  
●
●
●
View and Print Photos  
Scan to USB Drive  
3. To print a document, touch the Print Documents  
screen, and then touch the name of the folder  
on the USB drive where the document is  
stored. When the summary screen opens, you  
can touch it to adjust the settings. Touch the  
Print button to print the document.  
4. To print photos, touch the View and Print  
Photos screen, and then touch the preview  
image for each photo that you want to print.  
Touch the Done button. When the summary  
screen opens, you can touch it to adjust the  
settings. Touch the Print button to print the  
photos.  
5. Retrieve the printed job from the output bin,  
and remove the USB drive.  
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4 Copy  
Make a single copy  
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●
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Make multiple copies  
Copy a multiple-page original  
Collate a copy job  
Copy on both sides (duplex)  
Reduce or enlarge a copy  
Copy identification cards  
Optimize copy quality  
Adjust the lightness or darkness for copies  
Copy in draft mode  
Set the paper size and type for copying on special paper  
Set new default copy settings  
Restore copy default settings  
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Make a single copy  
1. Load the document onto the scanner glass or into the document feeder.  
2. If you loaded the document into the document feeder, adjust the guides until they are snug against  
the paper.  
3. From the Home screen on the product control panel, touch the Copy button.  
4. Touch the Start Copy button to start copying.  
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Make multiple copies  
1. Load the document onto the scanner glass or into the document feeder.  
2. If you loaded the document into the document feeder, adjust the guides until they are snug against  
the paper.  
3. From the Home screen on the product control panel, touch the Copy button.  
4. Touch the arrows to change the number of copies, or touch the existing number and type the  
number of copies.  
5. Touch the Start Copy button to start copying.  
Make multiple copies  
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Copy a multiple-page original  
1. Insert the originals into the document feeder face-up.  
NOTE: The document feeder capacity is up to 50 sheets of 75 g/m2 (20 lb) paper.  
2. Adjust the guides until they are snug against the paper.  
3. From the Home screen on the product control panel, touch the Copy button.  
4. Touch the Start Copy button to start copying.  
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Collate a copy job  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button, and then scroll to  
and touch the Collation button. Touch the  
arrow buttons to scroll through the options,  
and then touch an option to select it.  
4. Touch the Start Copy button to start copying.  
Collate a copy job  
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Copy on both sides (duplex)  
1. Load the first page of the document onto the  
scanner glass, or load the whole document  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button, and then touch the  
Two-Sided button.  
4. Select the duplexing option that you want to  
use. For example, to copy a two-sided original  
with two-sided output, select the 2-Sided to 2-  
Sided option.  
5. Touch the Start Copy button to start copying.  
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Reduce or enlarge a copy  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button, and then touch the  
Reduce/Enlarge button. Touch the arrow  
buttons to scroll through the options, and then  
touch an option to select it.  
4. Touch the Start Copy button to start copying.  
Reduce or enlarge a copy  
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Copy identification cards  
Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto  
the same side of one sheet of paper. The product prompts you to copy the first side and then to place  
the second side on a different area of the scanner glass and copy again. The product prints both  
images at the same time.  
1. Load the document onto the rear-left corner of  
the scanner glass.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the ID Copy button.  
4. Touch the Start Copy button to start copying.  
5. The product prompts you to place the next  
page on a different section of the scanner  
glass.  
6. Touch the OK button if you have more pages  
to copy, or touch the Done button if this is the  
last page.  
7. The product copies all pages onto one side of  
a sheet of paper.  
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Optimize copy quality  
The following copy-quality settings are available:  
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the  
●
default setting.  
Mixed: Use this setting for documents that contain a mixture of text and graphics.  
Text: Use this setting for documents that contain mostly text.  
Picture: Use this setting for documents that contain mostly graphics.  
●
●
●
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button, and then scroll to  
and touch the Optimize button. Touch the  
arrow buttons to scroll through the options,  
and then touch an option to select it.  
4. Touch the Start Copy button to start copying.  
Optimize copy quality  
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Adjust the lightness or darkness for copies  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. On the summary screen, touch the arrow  
buttons to adjust the setting.  
4. Touch the Start Copy button to start copying.  
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Copy in draft mode  
Using draft mode can use less toner and decrease the cost per page. However, using draft mode can  
also reduce print quality.  
HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply  
might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no  
longer acceptable, consider replacing the toner cartridge.  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button.  
4. Scroll to and touch the Draft Mode button.  
5. Touch the On button.  
6. Touch the Start Copy button to start copying.  
Copy in draft mode  
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Set the paper size and type for copying on special  
paper  
1. From the Home screen on the product control  
panel, touch the Copy button.  
2. Touch the Settings button, and then scroll to  
and touch the Paper button.  
3. From the list of paper sizes, touch the name of  
the paper size that is in Tray 1.  
4. From the list of paper types, touch the name of  
the paper type that is in Tray 1.  
5. Touch the Start Copy button to start copying.  
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Set new default copy settings  
You can save any combination of copy settings as the default settings to use for every job.  
1. From the Home screen on the product control  
panel, touch the Copy button.  
2. Touch the Settings button.  
3. Configure the copy settings to meet your  
preferences, and then scroll to and touch the  
Set as New Defaults button.  
4. Touch the Yes button.  
Set new default copy settings  
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Restore copy default settings  
Use this procedure to restore the factory default copy settings.  
1. From the Home screen on the product control  
panel, touch the Copy button.  
2. Touch the Settings button.  
3. Scroll to and touch the Restore Defaults button.  
4. Touch the OK button to restore the defaults.  
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5 Scan  
Scan by using the HP Scan software (Windows)  
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●
●
●
●
●
●
Scan by using the HP Scan software (Mac OS X)  
Scan to a USB flash drive  
Set up scan to network folder and scan to email features  
Scan to a network folder  
Scan to email  
Scan by using other software  
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Scan by using the HP Scan software (Windows)  
1. Double-click the HP Scan icon on the computer desktop.  
2. Select a scanning shortcut, and adjust the settings if necessary.  
3. Click Scan.  
NOTE: Click Advanced Settings to gain access to more options.  
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.  
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Scan by using the HP Scan software (Mac OS X)  
1. Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan.  
2. Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this  
product from the list, and click Continue.  
3. To use the standard preset settings, which produce acceptable results for images and text, click the  
Scan button.  
To use presets optimized for pictures or text documents, select a preset from the Scanning  
Presets pop-up menu. To adjust the settings, click the Edit button. When you are ready to scan,  
click the Scan button.  
4. To scan more pages, load the next page and click Scan. Click Append to List to add the new  
pages to the current list. Repeat until you have scanned all the pages.  
5. Click the Save button, and then browse to the folder on your computer where you want to save  
the file.  
NOTE: To print the scanned images now, click the Print button.  
Scan by using the HP Scan software (Mac OS X)  
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Scan to a USB flash drive  
1. Load the document onto the scanner glass or into the document feeder.  
2. Insert a USB flash drive into the port on the front of the product.  
3. From the Home screen on the product control panel, touch the Scan button.  
4. Touch the Scan to USB Drive screen.  
5. Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS  
on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file  
name.  
NOTE: When the summary screen opens, you can touch it to adjust settings.  
You also can change the folder name.  
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Set up scan to network folder and scan to email  
features  
These scan features are not available until you use the HP Embedded Web Server to configure them.  
The following instructions describe setting up the scan settings.  
1.  
From the Home screen on the product control panel, touch the Network  
product IP address.  
button to find the  
2. To open the HP Embedded Web Server, type the product IP address into the address line of a  
Web browser.  
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for  
Windows or the HP Utility for Mac OS X.  
3. Click the Scan tab to set up the feature.  
Set up scan to network folder and scan to email features  
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Scan to a network folder  
Use the product control panel to scan a file to a folder on the network.  
NOTE: In order to use this feature, the product must be connected to a network and the scan feature  
must be configured using the HP Embedded Web Server.  
1. Load the document onto the scanner glass or into the document feeder.  
2. From the Home screen on the product control panel, touch the Scan button.  
3. Touch the Scan to Network Folder item.  
4. In the list of network folders, select the folder to which you want to save the file.  
5. The control panel screen displays the scan settings.  
If you want to change any of the settings, touch the Settings button, and then change the  
settings.  
●
If the settings are correct, go to the next step.  
●
6. Touch the Scan button to start the scan job.  
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Scan to email  
Use the product control panel to scan a file directly to an email address. The scanned file is sent to the  
address as an email message attachment.  
NOTE: In order to use this feature, the product must be connected to a network and the scan feature  
must be configured using the HP Embedded Web Server.  
1. Load the document onto the scanner glass or into the document feeder.  
2. From the Home screen on the product control panel, touch the Scan button.  
3. Touch the Scan to E-mail item.  
4. Touch the Send to E-mail item.  
5. Select the From address that you want to use. This is also known as an “outgoing email profile.”  
NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a  
PIN is not required to use this feature.  
6. Touch the To button and pick the address or group to which you want to send the file. Touch the  
Done button when finished.  
7. Touch the Subject button if you would like to add a subject line  
8. Touch the Next button.  
9. The control panel screen displays the scan settings.  
If you want to change any of the settings, touch the Settings button, and then change the  
settings.  
●
If the settings are correct, go to the next step.  
●
10. Touch the Scan button to start the scan job.  
Scan to email  
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Scan by using other software  
The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product  
works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning  
devices and with Macintosh-based programs that support TWAIN-compliant scanning devices.  
While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning  
feature and scan an image directly into the open program. For more information, see the Help file or  
the documentation that came with your TWAIN-compliant or WIA-compliant software program.  
Scan from a TWAIN-compliant program  
Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File  
Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the  
program is compliant or you do not know what the command is called, see the software program Help  
or documentation.  
When scanning from a TWAIN-compliant program, the HP Scan software program might start  
automatically. If the HP Scan program starts, you can make changes while previewing the image. If the  
program does not start automatically, the image goes to the TWAIN-compliant program immediately.  
Start the scan from within the TWAIN-compliant program. See the software program Help or  
documentation for information about the commands and steps to use.  
Scan from a WIA-compliant program  
WIA is another way to scan an image directly into a software program. WIA uses Microsoft software  
to scan, instead of the HP Scan software.  
Generally, a software program is WIA-compliant if it has a command such as Picture/From  
Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-  
compliant, see the software program Help or documentation.  
Start the scan from within the WIA-compliant program. See the software program Help or  
documentation for information about the commands and steps to use.  
-Or-  
From the Windows control panel, in the Cameras and Scanner folder (located inside the  
Hardware and Sound folder for Windows Vista and Windows 7), double-click the product icon.  
This opens the standard Microsoft WIA Wizard, which enables you to scan to a file.  
Scan by using optical character recognition (OCR) software  
The Readiris OCR program is included on a separate CD that shipped with the product. To use the  
Readiris program, install it from the appropriate software CD, and then follow the instructions in the  
online Help.  
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6 Fax  
Connect fax to a telephone line  
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●
●
●
Set up fax with a telephone answering machine  
Set up fax with an extension phone  
Setup for stand-alone fax  
Configure the fax time, date, and header  
Use special characters in fax headers  
Use the phone book  
Configure send fax settings  
Configure receive fax settings  
Set fax polling  
Use fax  
Solve fax problems  
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Connect fax to a telephone line  
▲
Connect the telephone cable to the line port  
wall.  
on the product and to the telephone jack on the  
The product is an analog device. HP recommends using the product on a dedicated analog telephone  
line.  
NOTE: Some countries/regions might require an adapter to the phone cord that came with the  
product.  
Set up fax with a telephone answering machine  
Set the product rings-to-answer setting for at least one ring more than the number of rings for  
which the answering machine is set.  
●
If an answering machine is connected to the same telephone line but on a different jack (in  
another room, for example), it might interfere with the product's ability to receive faxes.  
●
Set up fax with an extension phone  
With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3  
sequentially on the telephone keypad. The default setting is On. Turn this setting off only if you use  
pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence.  
The telephone company service does not work if it conflicts with the product.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Scroll to and touch the Fax Setup menu.  
3. Scroll to and touch the Advanced Setup button.  
4. Scroll to and touch the Extension Phone button, and touch the On button.  
Setup for stand-alone fax  
1. Unpack and set up the product.  
2.  
From the Home screen on the product control panel, touch the Setup  
button.  
3. Touch the Fax Setup menu.  
4. Touch the Fax Set-Up Utility button.  
5. Follow the on-screen prompts and select the appropriate response for each question.  
NOTE: The maximum number of characters for the fax number is 20.  
NOTE: The maximum number of characters for the fax header is 25.  
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Configure the fax time, date, and header  
Use the control panel  
To use the control panel to set the date, time, and header, complete the following steps:  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Basic Setup menu.  
4. Scroll to and touch the Time/Date button.  
5. Select the 12-hour clock or 24-hour clock.  
6. Use the keypad to enter the current time, and then touch the OK button.  
7. Select the date format.  
8. Use the keypad to enter the current date, and then touch the OK button.  
9. Touch the Fax Header menu.  
10. Use the keypad to enter your fax number, and then touch the OK button.  
NOTE: The maximum number of characters for the fax number is 20.  
11. Use the keypad to enter your company name or header, and then touch the OK button.  
NOTE: The maximum number of characters for the fax header is 25.  
Use the HP Fax Setup Wizard  
If you did not complete the fax setup process at the time you installed the software, you can complete it  
at any time by using the HP Fax Setup Wizard.  
1. Click Start, and then click Programs.  
2. Click HP, click the name of the product, and then click HP Fax Setup Wizard.  
3. Follow the onscreen instructions in the HP Fax Setup Wizard to configure the fax settings.  
Use special characters in fax headers  
When using the control panel to enter your name in the header or to enter a name for a one-touch key,  
speed-dial entry, or group-dial entry, touch the 123 button to open a keypad that contains special  
characters.  
Configure the fax time, date, and header  
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Use the phone book  
You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as  
groups of fax numbers.  
Use the control panel to create and edit the fax phone book  
1. From the Home screen on the product control  
panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Phone Book Setup button.  
4. Touch the Individual Setup button to create a  
speed dial entry.  
5. Touch an unassigned number from the list.  
6. Use the keypad to enter a name for the entry,  
and then touch the OK button.  
7. Use the keypad to enter the fax number for the  
entry, and then touch the OK button.  
Delete phone book entries  
You can delete all phone book entries that are programmed in the product.  
CAUTION: After phone book entries are deleted, they cannot be recovered.  
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1. From the Home screen on the product control  
panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Phone Book Setup button.  
4. Touch the Delete Entry button. Or, to delete all  
the entries, touch the Delete All Entries button.  
5. Touch the entry that you want to delete.  
6. Touch the OK button to confirm the deletion.  
Create and edit speed-dial entries  
1. From the Home screen on the product control  
panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Phone Book Setup button.  
4. Touch the Individual Setup button.  
5. Touch an unassigned number from the list.  
Use the phone book  
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6. Use the keypad to enter a name for the entry,  
and then touch the OK button.  
7. Use the keypad to enter the fax number for the  
entry, and then touch the OK button.  
Delete speed-dial entries  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Phone Book Setup button.  
4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button.  
5. Touch the entry that you want to delete.  
6. Touch the OK button to confirm the deletion.  
Create and edit group-dial entries  
1. Create an individual entry for each fax number that you want in the group.  
a. From the Home screen on the product control panel, touch the Fax button.  
b. Touch the Fax Menu button.  
c. Touch the Phone Book Setup button.  
d. Touch the Individual Setup button.  
e. Touch an unassigned number from the list.  
f. Use the keypad to enter a name for the entry, and then touch the OK button.  
g. Use the keypad to enter the fax number for the entry, and then touch the OK button.  
2. From the Phone Book Setup menu, touch the Group Setup button.  
3. Touch an unassigned number from the list.  
4. Use the keypad to enter a name for the group, and then touch the OK button.  
5. Touch the name of each individual entry that you want to include in the group. When you are  
finished, touch the Done Selecting button.  
Delete group-dial entries  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Phone Book Setup button.  
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4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button.  
5. Touch the entry that you want to delete.  
6. Touch the OK button to confirm the deletion.  
Use the phone book  
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Configure send fax settings  
Set special dialing symbols and options  
You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing  
internationally or connecting to an outside line.  
Special symbol  
Button  
Description  
Dialing pause  
The Redial/Pause button is available on the control panel keypad for  
entering a fax number. You can also touch the comma button to insert a  
dialing pause.  
Pause for dial tone  
Hook flash  
The W button is available only when you are entering the fax number for a  
phone book entry. This character causes the product to wait for a dial tone  
before dialing the remainder of the telephone number.  
The R button is available only when you are entering the fax number for a  
phone book entry. This character causes the product to insert a hook flash.  
Set a dialing prefix  
A dial prefix is a number or group of numbers that are automatically added to the beginning of every  
fax number you enter at the control panel or from the software. The maximum number of characters for  
a dial prefix is 50.  
The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you  
have to dial a number such as 9 to get a telephone line outside of your company telephone system.  
While this setting is active, you can dial a fax number without the dial prefix by using manual dial.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Basic Setup menu.  
4. Scroll to and touch the Dial Prefix button, and then touch the On button.  
5. Use the keypad to enter the prefix, and then touch the OK button. You can use numbers, pauses,  
and dialing symbols.  
Set the dial tone detection  
Normally, the product begins dialing a fax number immediately. If you are using the product on the  
same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending  
a fax while someone is on the telephone.  
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The factory-set default for detect dial tone is On for France and Hungary, and Off for all other  
countries/regions.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Detect Dial Tone button, and then touch the On button.  
Tone dial or pulse dial  
Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is  
Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing.  
NOTE: The pulse-dialing option is not available in all countries/regions.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Dialing Mode button, and then touch the Tone or Pulse button.  
Set autoredial and the time between redials  
If the product was unable to send a fax because the receiving fax machine did not answer or was busy,  
the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-  
communication-error options.  
Set the redial-on-busy option  
If this option is on, the product redials automatically if it receives a busy signal. The factory-set default  
for the redial-on-busy option is On.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Redial if Busy button, and then touch the On button.  
Set the redial-on-no-answer option  
If this option is on, the product redials automatically if the receiving machine does not answer. The  
factory-set default for the redial-on-no-answer option is Off.  
1.  
From the Home screen on the product control panel, touch the Setup  
2. Touch the Fax Setup menu.  
button.  
Configure send fax settings  
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3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Redial if No Answer button, and then touch the On button.  
Set the redial-on-communication-error option  
If this option is on, the product redials automatically if some sort of communication error occurs. The  
factory-set default for the redial-on-communication-error option is On.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Redial if Comm. Error button, and then touch the On button.  
Set light/dark and resolution  
Set the default light/dark (contrast) setting  
The contrast affects the lightness and darkness of an outgoing fax as it is being sent.  
The default light/dark setting is the contrast that is normally applied to items that are being faxed. The  
slider is set to the middle as the default setting.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Touch the Lighter/Darker button, and then touch one of the arrows to adjust the slider.  
Set resolution settings  
NOTE: Increasing the resolution increases the fax file size. Larger faxes increase the send time and  
could exceed the available memory in the product.  
Use this procedure to change the default resolution for all fax jobs to one of the following settings:  
Standard: This setting provides the lowest quality and the fastest transmission time.  
●
●
Fine: This setting provides a higher resolution quality than Standard that is usually appropriate for  
text documents.  
Superfine: This setting is best used for documents that mix text and images. The transmission time  
is slower than the Fine setting but faster than the Photo setting.  
●
Photo: This setting produces the best images, but greatly increases the transmission time.  
●
The factory-set default resolution setting is Fine.  
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Set the default resolution setting  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Touch the Fax Resolution button, and then touch one of the options.  
Set billing codes  
If the billing codes feature is on, the product prompts you to enter a billing code for each fax. The  
product increases the billing code count for each sent fax page. This includes all types of faxes except  
for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-  
dial fax, the product increases the billing code count for each successful fax that is sent to each  
destination.  
The factory-set default for the billing-code setting is Off. The billing code can be any number from 1  
through 250.  
Set the billing-code setting  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Billing Codes button, and then touch the On button.  
Use billing codes  
1. Load the document in the document feeder or on the scanner glass.  
2. From the Home screen on the product control panel, touch the Fax button.  
3. Enter the fax number, or select a speed-dial or group-dial entry.  
4. Touch the Start Fax button.  
5. Enter the billing code, and then touch the OK button.  
Print the billing-code report  
The billing-code report is a printed list of all the fax billing codes and the total number of faxes billed to  
each code.  
NOTE: After the product prints this report, it deletes all billing data.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
Configure send fax settings  
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3. Touch the Fax Reports button.  
4. Scroll to and touch the Print Billing Report button.  
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Configure receive fax settings  
Set fax forwarding  
You can set your product to forward incoming faxes to another fax number. When the fax arrives at  
your product, it is stored in the memory. The product then dials the fax number that you have specified  
and sends the fax. If the product cannot forward a fax because of an error (for example, the number is  
busy) and repeated redial attempts are unsuccessful, your product prints the fax.  
If the product runs out of memory while receiving a fax, it terminates the incoming fax and only  
forwards the pages and partial pages that have been stored in the memory.  
When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving  
the faxes, and the answer mode must be set to Automatic.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Receive Options button.  
4. Touch the Forward Fax button, and touch the On button.  
5. Use the keypad to enter the fax-forwarding number, and then touch the OK button.  
Set the answer mode  
Depending on the situation, set the product answer mode to Automatic, TAM, Fax/Tel, or Manual. The  
factory-set default is Automatic.  
Automatic: The product answers incoming calls after a specified number of rings or upon  
recognition of special fax tones.  
●
●
●
TAM: The product does not automatically answer the call. Instead, it waits until it detects the fax  
tone.  
Fax/Tel: The product answers incoming calls immediately. If it detects the fax tone, it processes the  
call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer the  
incoming voice call.  
Manual: The product never answers calls. You must start the fax-receiving process yourself, either  
by touching the Start Fax button on the control panel or by picking up a telephone that is  
connected to that line and dialing 1-2-3.  
●
To set or change the answer mode, complete the following steps:  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Basic Setup menu.  
4. Scroll to and touch the Answer Mode button, and then touch the name of the option that you want  
to use.  
Configure receive fax settings  
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Block or unblock fax numbers  
If you do not want to receive faxes from specific people or businesses, you can block as many as 30  
fax numbers by using the control panel. When you block a fax number and someone from that number  
sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print,  
and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with  
a “discarded” designation. You can unblock blocked fax numbers individually or all at one time.  
NOTE: The sender of a blocked fax is not notified that the fax failed.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Receive Options button.  
4. Touch the Block Junk Faxes button.  
5. Touch the Add Number button.  
6. Use the keypad to enter the fax number that you want to block, and then touch the OK button.  
Set the number of rings-to-answer  
When the answer mode is set to Automatic, the product rings-to-answer setting determines the number  
of times the telephone rings before the product answers an incoming call.  
If the product is connected to a line that receives both fax and voice calls (a shared line) and that also  
uses an answering machine, you might need to adjust the rings-to-answer setting. The number of rings-  
to-answer for the product must be greater than the rings-to-answer on the answering machine. This  
allows the answering machine to answer the incoming call and record a message if it is a voice call.  
When the answering machine answers the call, the product listens to the call and automatically  
answers it if it detects fax tones.  
The default setting for rings-to-answer is five for the U.S. and Canada, and two for other countries/  
regions.  
Use the following table to determine the number of rings-to-answer to use.  
Type of telephone line  
Recommended rings-to-answer setting  
Dedicated fax line (receiving only fax calls)  
Set to a number of rings within the range shown on the  
control-panel display. (The minimum and maximum number of  
rings allowed varies by country/region.)  
One line with two separate numbers and a ring-pattern  
service  
One or two rings. (If you have an answering machine or  
computer voicemail for the other telephone number, make sure  
that the product is set to a greater number of rings than the  
answering system. Also, use the distinctive-ring feature to  
differentiate between voice and fax calls.)  
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Type of telephone line  
Recommended rings-to-answer setting  
Shared line (receiving both fax and voice calls) with only an  
attached telephone  
Five rings or more.  
Shared line (receiving both fax and voice calls) with an  
attached answering machine or computer voicemail  
Two rings more than the answering machine or computer  
voicemail.  
To set or change the number of rings-to-answer, use the following steps:  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Basic Setup menu.  
4. Touch the Rings to Answer button.  
5. Use the keypad to enter the number of rings, and then touch the OK button.  
Set distinctive ring  
Ring-pattern or distinctive-ring service is available through some local telephone companies. The service  
allows you to have more than one telephone number on a single line. Each telephone number has a  
unique ring pattern, so that you can answer voice calls and the product can answer fax calls.  
If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer  
the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone  
company to determine if this service is available in your country/region.  
NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something  
other than the default, All Rings, the product might not be able to receive faxes.  
The settings are as follows:  
All Rings: The product answers any calls that come through the telephone line.  
Single: The product answers any calls that produce a single-ring pattern.  
Double: The product answers any calls that produce a double-ring pattern.  
Triple: The product answers any calls that produce a triple-ring pattern.  
●
●
●
●
●
Double and Triple: The product answers any calls that produce a double-ring or triple-ring pattern.  
To change ring patterns for call answering, complete the following steps:  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Basic Setup menu.  
4. Touch the Distinctive Ring button, and then touch the name of an option.  
Configure receive fax settings  
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Set notification for new fax received to computer  
Use the HP Digital Fax Setup Wizard software to set up this feature. To start the software program,  
from the Windows Start menu, navigate to the program group for this product, and then click the  
Digital Fax Setup Wizard item. Use the software to set up alerts for digital fax jobs.  
Use autoreduction for incoming faxes  
If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the  
information on the default paper size (for example, the fax is reduced from legal to letter size).  
If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set  
default for incoming fax autoreduction is On.  
If you have the Stamp Faxes option turned on, you might also want to turn on autoreduction. This  
reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto  
two pages.  
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Touch the Fit to Page button, and then touch the On button.  
Set fax reprint settings  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Allow Fax Reprint button, and then touch the On button.  
Set the fax sounds volume  
Use this setting to control the volume of the fax sounds from the control panel. You can make changes  
to the following sounds:  
Alarm Volume  
Ring Volume  
●
●
●
Phone Line Volume  
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Set the alarm volume, phone-line volume, and ring volume  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the System Setup menu.  
3. Touch the Volume Settings menu.  
4. Touch the name of the volume setting that you want to adjust, and then touch one of the options.  
Repeat this step for each volume setting.  
Set stamp-received faxes  
The product prints the sender identification information at the top of each received fax. You can also  
stamp the incoming fax with your own header information to confirm the date and time that the fax was  
received. The factory-set default for stamp-received faxes is Off.  
NOTE: Turning on the stamp-received setting might increase the page size and cause the product to  
print a second page.  
NOTE: This option applies only to received faxes that the product prints.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Stamp Faxes button, and then touch the On button.  
Set the private receive feature  
When the private-receive feature is active, received faxes are stored in memory. A password is  
required to print the stored faxes.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Private Receive button, and then touch the On button.  
5. If you have not already set a system password, the product prompts you to create one.  
NOTE: The system password is case-sensitive.  
a. Touch the OK button, and then use the keypad to enter the system password.  
b. Touch the OK button, confirm the password by entering it a second time, and then touch the  
OK button to save the password.  
Configure receive fax settings  
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Set fax polling  
If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This  
is known as polling another machine).  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Receive Options button.  
4. Touch the Polling Receive button.  
5. Use the keypad to enter the number of the fax machine that you want to poll, and then touch the  
OK button.  
The product dials the other fax machine and requests the fax.  
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Use fax  
Supported fax programs  
The PC fax program that came with the product is the only PC fax program that works with the product.  
To continue to use a PC fax program previously installed on the computer, use the modem that is  
already connected to the computer; it will not function through the product modem.  
Cancel a fax  
Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or  
received.  
Cancel the current fax  
Press the Cancel  
canceled. Pressing the Cancel  
button on the control panel. Any pages that have not been transmitted are  
button also stops group-dial jobs.  
Cancel a pending fax job  
Use this procedure to cancel a fax job in the following situations:  
The product is waiting to redial after encountering a busy signal, an unanswered call, or a  
communication error.  
●
The fax is scheduled to be sent at a future time.  
●
Use the following steps to cancel a fax job by using the Fax Job Status menu:  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Send Options button.  
4. Touch the Fax Job Status button.  
5. Touch the fax number for the job that you want to cancel.  
Delete faxes from memory  
Use this procedure only if you are concerned that someone else has access to your product and might  
try to reprint faxes from the memory.  
CAUTION: In addition to clearing the reprint memory, this procedure clears any fax that is currently  
being sent, unsent faxes that are pending redial, faxes that are scheduled to be sent at a future time,  
and faxes that are not printed or forwarded.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
Use fax  
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3. Touch the Fax Service menu.  
4. Touch the Clear Saved Faxes button.  
Use fax on a DSL, PBX, or ISDN system  
HP products are designed specifically for use with traditional analog phone services. They are not  
designed to work on DSL, PBX, ISDN lines, or VoIP services, but they work with the proper setup and  
equipment.  
NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.  
The HP LaserJet product is an analog device that is not compatible with all digital phone environments  
(unless a digital-to-analog converter is used). HP does not guarantee that the product will be compatible  
with digital environments or digital-to-analog converters.  
DSL  
A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This  
product is not directly compatible with those digital signals. However, if the configuration is specified  
during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an  
analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data.  
NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will  
be compatible with all DSL service lines or providers.  
A typical DSL modem employs a filter to separate the higher frequency DSL modem communication  
from lower frequency analog phone and fax modem communication. It is often necessary to use a filter  
with analog phones and analog fax products that are connected to a telephone line used by a DSL  
modem. The DSL service provider usually provides this filter. Contact the DSL provider for more  
information or for assistance.  
PBX  
The product is an analog device that is not compatible in all digital phone environments. Digital-to-  
analog filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX  
environment, it might be necessary to contact the PBX provider for assistance. HP does not guarantee  
that the product will be compatible with digital environments or digital-to-analog converters.  
Contact the PBX provider for more information and for assistance.  
ISDN  
The product is an analog device that is not compatible in all digital phone environments. Digital-to-  
analog filters or converters may be needed for faxing functionality. If faxing issues occur in an ISDN  
environment, it might be necessary to contact the ISDN provider for assistance. HP does not guarantee  
that the product will be compatible with ISDN digital environments or digital-to-analog converters.  
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Use fax on a VoIP service  
Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the  
provider explicitly states that it supports fax over IP services.  
If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and  
settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP  
network.  
If the VoIP provider offers a "Pass through" mode for the connection, that will offer better fax  
performance on VoIP. Also if the provider has "comfort noise" added to the line, fax performance can  
be enhanced if this feature is not enabled.  
If faxing problems continue, contact the VoIP provider.  
Fax memory contents are retained when there is a loss of power  
The flash memory protects against data loss when a power failure occurs. Other fax devices store fax  
pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is  
lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can  
maintain its data for years without power applied.  
Security issues when connecting internal networks to public phone  
lines  
The product can send and receive fax data over telephone lines that conform to public switch telephone  
network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be  
transferred from the telephone line to a computer or network.  
The following product features prevent virus transmission:  
No direct connection exists between the fax line and any devices that are connected to the USB or  
Ethernet ports.  
●
The internal firmware cannot be modified through the fax connection.  
●
●
All fax communications go through the fax subsystem, which does not use Internet data-exchange  
protocols.  
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Fax from the flatbed scanner  
1. Place the document face-down on the scanner  
glass.  
2. From the Home screen on the product control  
panel, touch the Fax button.  
3. Use the keypad to type the fax number.  
4. Touch the Start Fax button.  
5. The product prompts you to confirm that you  
are sending from the scanner glass. Touch the  
Yes button.  
6. The product prompts you to load the first page.  
Touch the OK button.  
7. The product scans the first page and then  
prompts you to load another page. If the  
document has multiple pages, touch the Yes  
button. Continue this process until you have  
scanned all the pages.  
8. When you have scanned the last page, touch  
the No button at the prompt. The product  
sends the fax.  
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Fax from the document feeder  
1. Insert the originals into the document feeder  
face-up.  
NOTE: The document feeder capacity is up  
to 50 sheets of 75 g/m2 (20 lb) paper.  
CAUTION: To prevent damage to the  
product, do not use an original that contains  
correction tape, correction fluid, paper clips,  
or staples. Also, do not load photographs,  
small originals, or fragile originals into the  
document feeder.  
2. Adjust the paper guides until they are snug  
against the paper.  
3. From the Home screen on the product control  
panel, touch the Fax button.  
4. Use the keypad to type the fax number.  
5. Touch the Start Fax button.  
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Use speed dials and group-dial entries  
1. Load the document into the document feeder or onto the scanner glass.  
2. From the Home screen on the product control panel, touch the Fax button.  
3. On the keypad, touch the fax phone book icon.  
4. Touch the name of the individual or group entry that you want to use.  
5. Touch the Start Fax button.  
Send a fax from the software  
The following information provides basic instructions for sending faxes by using the software that came  
with the product. All other software-related topics are covered in the software Help, which can be  
opened from the software-program Help menu.  
You can fax electronic documents from a computer if you meet the following requirements:  
The product is connected directly to the computer or to a network to which the computer is  
connected.  
●
The product software is installed on the computer.  
●
●
The computer operating system is one that this product supports.  
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Send a fax from the software  
The procedure to send a fax varies according to your specifications. The most typical steps follow.  
1. Click Start, click Programs (or All Programs in Windows XP), and then click HP.  
2. Click the product name, and then click Send fax. The fax software opens.  
3. Enter the fax number of one or more recipients.  
4. Load the document in the document feeder.  
5. Click Send Now.  
Send a fax from a third-party software program, such as Microsoft Word  
1. Open a document in a third-party program.  
2. Click the File menu, and then click Print.  
3. Select the fax print driver from the print driver drop-down list. The fax software opens.  
4. Enter the fax number of one or more recipients.  
5. Include any pages loaded at the product. This step is optional.  
6. Click Send Now.  
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Send a fax by dialing from a telephone connected to the fax line  
Occasionally, you might want to dial a fax number from a telephone that is connected to the same line  
as the product. For example, if you are sending a fax to a person whose device is in the manual  
receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.  
NOTE: The telephone must be connected to the product "telephone" port  
.
1. Load the document into the document feeder.  
2. From the Home screen on the product control panel, touch the Fax button.  
3. Pick up the handset of a telephone that is connected to the same line as the product. Dial the fax  
number by using the telephone keypad.  
4. When the recipient answers, instruct the person to start the fax machine.  
5. When you hear the fax tones, touch the Start Fax button on the control panel, wait until  
Connecting appears on the control panel display, and then hang up the telephone.  
Send a fax with confirmation  
You can set the product so that it prompts you to enter the fax number a second time to confirm that you  
are sending the fax to the correct number.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Confirm Fax Number button, and touch the On button.  
5. Send the fax.  
Schedule a fax to be sent later  
Use the product control panel to schedule a fax to be sent automatically at a future time to one or more  
people. When this procedure is completed, the product scans the document into memory and then  
returns to the Ready state.  
NOTE: If the product cannot transmit the fax at the scheduled time, that information is indicated on  
the fax error report (if that option is turned on) or recorded in the fax activity log. The transmittal might  
not be initiated because the fax-sending call is not answered, or because a busy signal stops the redial  
attempts.  
If a fax has been scheduled to be sent at a future time but it requires updating, send the additional  
information as another job. All faxes that are scheduled to go to the same fax number at the same time  
are delivered as individual faxes.  
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1. Load the document into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Fax button.  
3. Touch the Fax Menu button.  
4. Touch the Send Options button.  
5. Touch the Send Fax Later button.  
6. Use the keypad to enter the time of day to  
send the fax. Touch the OK button.  
7. Use the keypad to enter the date to send the  
fax. Touch the OK button.  
8. Use the keypad to type the fax number. Touch  
the OK button. The product scans the  
document and saves the file in memory until  
the designated time.  
Send a fax combining an electronic and paper document  
Use the HP Send Fax software to set up this feature. To start the software program, from the Windows  
Start menu, navigate to the program group for this product, and then click the HP Send Fax item.  
Use the software to combine the documents into a single fax job.  
Use access codes, credit cards, or calling cards  
To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing  
codes.  
Send faxes internationally  
To send a fax to an international destination, dial manually to allow for pauses and international  
dialing codes.  
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Print a fax  
When the product receives a fax transmission, it prints the fax (unless the private-receive feature is  
enabled) and also stores it automatically to flash memory.  
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Reprint a fax  
When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product  
has about 3.2 MB of storage space, which holds about 250 pages.  
These faxes are stored continuously. Reprinting them does not clear them from the memory.  
The default setting for this feature is Off.  
Turn on the Allow Fax Reprint feature  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Allow Fax Reprint button, and touch the On button.  
Reprint faxes  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Receive Options button.  
4. Touch the Reprint Faxes button.  
5. Touch the entry for the fax that you want to reprint.  
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Automatically print on both sides of received faxes  
Use the product control panel to configure the product to print two-sided copies of received faxes.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup button.  
3. Touch the Advanced Setup button.  
4. Touch the Print Duplex button.  
5. Touch the On button.  
Receive faxes when fax tones are audible on the phone line  
If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when  
you answer the telephone, you can start the receiving process in one of two ways:  
If you are close to the product, press the Start Fax button on the control panel.  
●
●
If not, press 1-2-3 in sequence on the telephone keypad, listen for fax transmission sounds, and  
then hang up.  
NOTE: In order for the second method to work, the Extension Phone setting must be set to Yes.  
Receive faxes to a computer  
Print a stored fax when the private receive feature is on  
To print stored faxes, you must provide the product security password. After the product prints the  
stored faxes, the faxes are deleted from memory.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Receive Options button.  
4. Touch the Print Private Faxes button.  
5. Use the keypad to enter the product security password, and then touch the OK button.  
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Solve fax problems  
Fax troubleshooting checklist  
Several possible fixes are available. After each recommended action, retry faxing to see if the  
●
problem is resolved.  
For best results during fax problem solving, make sure the line from the product is plugged directly  
into the wall phone port. Disconnect all other devices that are connected to the product.  
●
1. Verify that the telephone cord is plugged into the correct port on the back of the product.  
2. Check the phone line by using the fax test:  
a.  
From the Home screen on the product control panel, touch the Setup  
touch the Service menu.  
button, and then  
b. Select the Fax Service menu.  
c. Select the Run Fax Test option. The product prints a fax test report.  
The report contains the following possible results:  
Pass: The report contains all of the current fax settings for review.  
●
●
Fail: The report indicates the nature of the error and contains suggestions for how to  
resolve the issue.  
3. Verify that the product firmware is current:  
a. Print a configuration page from the control panel Reports menu to obtain the current firmware  
date code.  
b. Go to www.hp.com.  
1. Click the Support & Drivers link.  
2. Click the Download drivers and software (and firmware) link option.  
3. In the For product box, type the product model number, and then click the Go button.  
4. Click the link for your operating system.  
5. Scroll to the Firmware section of the table.  
If the listed version matches the version on the configuration page, you have the  
most current version.  
◦
If the versions are different, download the firmware upgrade and update the  
firmware on the product following the instructions onscreen.  
◦
NOTE: The product must be connected to a computer with internet access to  
upgrade firmware.  
Resend the fax.  
◦
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4. Verify that the fax was set up when the product software was installed.  
From the computer, in the HP program folder, run the Fax Setup Utility.  
5. Verify that the telephone service supports analog fax.  
If using ISDN or digital PBX, contact your service provider for information about configuring  
to an analog fax line.  
●
If using a VoIP service, change the Fax Speed setting to Slow(V.29) or disable Fast(V.34)  
from the control panel. Ask if your service provider supports fax and for the recommended  
fax modem speed. Some companies might require an adapter.  
●
If using a DSL service, ensure that a filter is included on the phone line connection to the  
product. Contact the DSL service provider or purchase a DSL filter if you do not have one. If a  
DSL filter is installed, try another since these filters can be defective.  
●
6. If the error persists, find more detailed problem-solving solutions in the sections that follow this one.  
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Fax trace report  
A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP  
for help in resolving these problems, print a T.30 trace report before you call.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Fax Service menu.  
4. Touch the Print T.30 Trace button, and then touch the Now button.  
NOTE: This procedure prints a report for the last fax job, successful or not. To generate a report for  
each unsuccessful fax job, select the If Error setting. To generate a report for each fax job, select the At  
End of Call setting.  
Fax error report printing  
Use the following instructions to print fax logs and reports:  
Print all fax reports  
Use this procedure to print all of the following reports at one time:  
Last Call Report  
●
●
●
●
●
●
●
Fax Activity Log  
Phone Book Report  
Junk Fax List  
Billing Report (when Billing Codes are turned on)  
Configuration Report  
Usage Page  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Fax Reports button.  
4. Touch the Print All fax Reports button.  
Print individual fax reports  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
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3. Touch the Fax Reports button.  
4. Touch the name of the report that you want to print.  
Set the fax error report  
A fax error report is a brief report that indicates the product experienced a fax job error. You can set it  
to print after the following events:  
Every fax error (the factory-set default)  
Send fax error  
●
●
●
●
Receive fax error  
Never  
NOTE: With this option, you will have no indication that a fax failed to be transmitted unless  
you print a fax activity log.  
1. From the Home screen on the product control panel, touch the Fax button.  
2. Touch the Fax Menu button.  
3. Touch the Fax Reports button.  
4. Touch the Fax Error Report button, and then touch the printing option that you want to use.  
Set the fax-error-correction mode  
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If  
the product detects an error during the transmission and the error-correction setting is On, the product  
can request that the portion of the fax be resent. The factory-set default for error correction is On.  
You should turn off error correction only if you are having trouble sending or receiving a fax, and you  
are willing to accept the errors in the transmission. Turning off the setting might be useful when you are  
trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone  
connection.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Fax Service menu.  
4. Touch the Error Correction button, and then touch the On button.  
Change the fax speed  
The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide  
standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits  
per second (bps). The factory-set default for the fax-speed setting is Fast(V.34).  
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You should change the setting only if you are having trouble sending a fax to or receiving a fax from a  
particular device. Decreasing the fax speed might be useful when you are trying to send a fax  
overseas, or receive one from overseas, or if you are using a satellite telephone connection.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Scroll to and touch the Fax Speed button, and then touch the speed setting that you want to use.  
Fax error messages  
Alert and warning messages appear temporarily and might require you to acknowledge the message  
by touching the OK button to resume or by touching the Cancel button to cancel the job. With  
certain warnings, the job might not complete or the print quality might be affected. If the alert or  
warning message is related to printing and the auto-continue feature is on, the product will attempt to  
resume printing the job after the warning has appeared for 10 seconds without acknowledgement.  
Control panel message  
Communication error.  
Description  
Recommended action  
A fax communication error occurred between Allow the product to retry sending the fax.  
the product and the sender or receiver.  
Unplug the product telephone cord from the  
wall, plug in a telephone, and try making a  
call. Plug the product phone cord into a jack  
for another phone line.  
Try a different phone cord.  
Set the Fax Speed option to the Slow(V.29)  
setting or disable the Fast(V.34) setting.  
Turn off the Error Correction feature to  
prevent automatic error correction.  
NOTE: Turning off the Error Correction  
feature can reduce image quality.  
Print the Fax Activity Log report from the  
control panel to determine if the error occurs  
with a specific fax number.  
If the error persists, contact HP. See  
www.hp.com/support/ljm425series or the  
support flyer that came in the product box.  
Document feeder door is open.  
Canceled fax.  
The cover at the top of the document feeder  
is open, and the product cannot send the  
fax.  
Close the cover, and send the fax again.  
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Control panel message  
Fax is busy.  
Description  
Recommended action  
The fax line to which you were sending a fax Call the recipient to ensure that the fax  
was busy. The product has canceled sending machine is on and ready.  
the fax.  
Canceled send.  
Check that you are dialing the correct fax  
number.  
Check that the Redial if Busy option is  
enabled.  
Open the Service menu, and touch the Fax  
Service button. Touch the Run Fax Test  
button. This test verifies that the phone cord  
is connected to the correct port and that the  
phone line has a signal. The product prints a  
report with the results.  
If the error persists, contact HP. See  
www.hp.com/support/ljm425series or the  
support flyer that came in the product box.  
Fax is busy.  
The fax line to which you were sending a fax Allow the product to retry sending the fax.  
was busy. The product automatically redials  
the busy number.  
Redial pending.  
Call the recipient to ensure that the fax  
machine is on and ready.  
Check that you are dialing the correct fax  
number.  
Open the Service menu, and touch the Fax  
Service button. Touch the Run Fax Test  
button. This test verifies that the phone cord  
is connected to the correct port and that the  
phone line has a signal. The product prints a  
report with the results.  
If the error persists, contact HP. See  
www.hp.com/support/ljm425series or the  
support flyer that came in the product box.  
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Control panel message  
Fax receive error.  
Description  
Recommended action  
An error occurred while trying to receive a  
fax.  
Ask the sender to resend the fax.  
Try faxing back to the sender or another fax  
machine.  
Check for a dial tone on the phone line by  
touching the Start Fax button.  
Check that the telephone cord is securely  
connected by unplugging and replugging the  
cord.  
Make sure that you are using the telephone  
cord that came with the product.  
Open the Service menu, and touch the Fax  
Service button. Touch the Run Fax Test  
button. This test verifies that the phone cord  
is connected to the correct port and that the  
phone line has a signal. The product prints a  
report with the results.  
Decrease the fax speed. Ask the sender to  
resend the fax.  
Turn off error-correction mode. Ask the  
sender to resend the fax.  
NOTE: Turning off error-correction mode  
can reduce the quality of the fax image.  
Connect the product to a different phone  
line.  
If the error persists, contact HP. See  
www.hp.com/support/ljm425series or the  
support flyer that came in the product box.  
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Control panel message  
Fax Send error.  
Description  
An error occurred while trying to send a fax. Try resending the fax.  
Try faxing to another fax number.  
Recommended action  
Check for a dial tone on the phone line by  
touching the Start Fax button.  
Check that the telephone cord is securely  
connected by unplugging and replugging the  
cord.  
Make sure that you are using the telephone  
cord that came with the product.  
Make sure that the phone is working by  
disconnecting the product, plugging in a  
telephone to the phone line, and making a  
voice call.  
Connect the product to a different phone  
line.  
Set the fax resolution to Standard instead of  
the default of Fine.  
If the error persists, contact HP. See  
www.hp.com/support/ljm425series or the  
support flyer that came in the product box.  
Fax storage is full.  
During the fax transmission, the product ran  
out of memory. Only the pages that fit into  
memory will be printed.  
Print all of the faxes, and then have the  
sender resend the fax. Have the sender  
divide the fax job into multiple jobs before  
resending. Cancel all fax jobs or clear the  
faxes from memory.  
Canceling the fax receive.  
Fax storage is full.  
The amount of available memory for storing  
If you are using the Private Receive feature,  
faxes is insufficient to store an incoming fax. print all received faxes to regain some  
memory.  
Canceling the fax receive.  
If you still need more memory, clear faxes  
from memory. Open the Service menu. In the  
Fax Service menu, select the Clear Saved  
Faxes option.  
Fax storage is full.  
During the fax job, the memory filled. All  
Cancel the current job. Turn the product off,  
pages of the fax have to be in memory for a and then turn it on again. Try sending the  
Canceling the fax send.  
fax job to work correctly. Only the pages  
that fit into memory were sent.  
job again.  
If the error reoccurs, cancel the job and turn  
the product off and then on a second time.  
The product might not have enough memory  
for some jobs.  
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Control panel message  
No dial tone.  
Description  
Recommended action  
The product could not detect a dial tone.  
Check for a dial tone on the phone line by  
touching the Start Fax button.  
Unplug the telephone cord from both the  
product and the wall and replug the cord.  
Make sure that you are using the telephone  
cord that came with the product.  
Unplug the product telephone cord from the  
wall, plug in a telephone, and try making a  
voice call.  
Make sure that the phone cord from the wall  
telephone jack is plugged into the line  
port.  
Plug the product phone cord into a jack for  
another phone line.  
Check the phone line by using the Run Fax  
Test option from the Service menu on the  
control panel.  
If the error persists, contact HP. See  
www.hp.com/support/ljm425series or the  
support flyer that came in the product box.  
No fax answer.  
Canceled send.  
Attempts to redial a fax number failed, or the Call the recipient to ensure that the fax  
Redial if No Answer option was turned off.  
machine is on and ready.  
Check that you are dialing the correct fax  
number.  
Check that the redial option is enabled.  
Unplug the telephone cord from both the  
product and the wall and replug the cord.  
Unplug the product telephone cord from the  
wall, plug in a telephone, and try making a  
voice call.  
Make sure that the phone cord from the wall  
telephone jack is plugged into the line  
port.  
Plug the product phone cord into a jack for  
another phone line.  
If the error persists, contact HP. See  
www.hp.com/support/ljm425series or the  
support flyer that came in the product box.  
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Control panel message  
No fax answer.  
Description  
Recommended action  
The receiving fax line did not answer. The  
product attempts to redial after a few  
minutes.  
Allow the product to retry sending the fax.  
Redial pending.  
Call the recipient to ensure that the fax  
machine is on and ready.  
Check that you are dialing the correct fax  
number.  
If the product continues to redial, unplug the  
product telephone cord from the wall, plug in  
a telephone, and try making a voice call.  
Make sure that the phone cord from the wall  
telephone jack is plugged into the line  
port.  
Plug the product phone cord into a jack for  
another phone line.  
Try a different phone cord.  
If the error persists, contact HP. See  
www.hp.com/support/ljm425series or the  
support flyer that came in the product box.  
No fax detected.  
The product answered the incoming call but  
did not detect that a fax machine was  
calling.  
Allow the product to retry receiving the fax.  
Try a different phone cord.  
Make sure that the phone cord from the wall  
telephone jack is plugged into the line  
port.  
Plug the product phone cord into a jack for  
another phone line.  
If the error persists, contact HP. See  
www.hp.com/support/ljm425series or the  
support flyer that came in the product box.  
Solve problems sending faxes  
An error message displays on the control panel  
●
●
●
The control panel displays a Ready message with no attempt to send the fax  
The control panel displays the message "Storing page 1" and does not progress beyond that  
message  
Faxes can be received, but not sent  
Product is password protected  
●
●
●
●
Unable to use fax functions from the control panel  
Unable to use speed dials  
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Unable to use group dials  
●
●
●
Receive a recorded error message from the phone company when trying to send a fax  
Unable to send a fax when a phone is connected to the product  
An error message displays on the control panel  
The Communication error. message appears  
Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed.  
●
●
Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug  
the product phone cord into a jack for another phone line.  
Try a different phone cord.  
●
●
From the control panel, change the Fax Speed option to the Medium(V.17) setting or Slow(V.29)  
setting.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Speed menu.  
e. Select the correct setting.  
Turn off the Error Correction option.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Open the Error Correction menu.  
e. Select the Off setting.  
NOTE: Turning off the Error Correction option can reduce image quality.  
If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that  
came in the product box.  
●
No dial tone.  
Make sure that the telephone cord is plugged into the correct port on the product.  
●
●
Make sure that the telephone cord from the product is plugged directly into the wall telephone  
jack.  
Check for a dial tone on the phone line by using the Start Fax button.  
●
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Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice  
call.  
●
Unplug the telephone cord from both the product and the wall and replug the cord.  
Make sure that you are using the telephone cord that came with the product.  
Plug the product phone cord into a jack for another phone line.  
●
●
●
●
Check the phone line by using the Run Fax Test option from the Service menu on the control panel.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Select the Run Fax Test item.  
The Fax is busy. message appears  
Try sending the fax again.  
●
●
●
●
●
Call the recipient to ensure that the fax machine is on and ready.  
Check that you are dialing the correct fax number.  
Check for a dial tone on the phone line by using the Start Fax button.  
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the  
phone line, and making a voice call.  
Plug the product phone cord into a jack for another phone line, and try sending the fax again.  
Try a different phone cord.  
●
●
●
●
Send the fax at a later time.  
If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that  
came in the product box.  
The No fax answer. message appears  
Try to resend the fax.  
●
●
●
●
Call the recipient to ensure that the fax machine is on and ready.  
Check that you are dialing the correct fax number.  
Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice  
call.  
Plug the product phone cord into a jack for another phone line.  
Try a different phone cord.  
●
●
●
Make sure that the phone cord from the wall telephone jack is plugged into the line  
port.  
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Check the phone line by using the Run Fax Test option from the Service menu on the control panel.  
a.  
●
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Select the Run Fax Test item.  
If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that  
came in the product box.  
●
Document feeder paper jam  
Verify that the paper meets product size requirements. The product does not support pages longer  
●
than 381 mm (15 in) for faxing.  
Copy or print the original to letter, A4, or legal size paper, and then resend the fax.  
●
The Fax storage is full. message appears  
Turn the product off then on.  
●
●
Print stored faxes that have not been printed.  
a. Touch the Fax button, and then touch the Fax Menu button.  
b. Open the Receive Options menu.  
c. Select the Print Private Faxes item.  
d. Provide the password when the product prompts you.  
Delete stored faxes from memory.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Select the Clear Saved Faxes item.  
Divide the large fax job into smaller sections, and then fax them individually.  
●
Scanner error  
Verify that the paper meets product size requirements. The product does not support pages longer  
than 381 mm (15 in) for faxing.  
●
Copy or print the original onto letter, A4, or legal size paper and then resend the fax.  
●
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The control panel displays a Ready message with no attempt to send the fax  
Check the fax activity log for errors.  
●
a. Touch the Fax button, and then touch the Fax Menu button.  
b. Open the Fax Reports menu.  
c. Open the Fax Activity Log menu.  
d. Select the Print Log Now option.  
If a phone is connected to the product, make sure that the phone is hung up.  
Disconnect all other lines between the fax and the product.  
Connect the product directly into the wall telephone jack and resend the fax.  
●
●
●
The control panel displays the message "Storing page 1" and does not  
progress beyond that message  
Delete stored faxes from memory.  
a.  
●
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Select the Clear Saved Faxes item.  
Faxes can be received, but not sent  
Send fax and nothing happens.  
1. Check for a dial tone on the phone line by using the Start Fax button.  
2. Turn the product off then on.  
3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header  
information.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Fax Header menu.  
e. Enter the correct settings.  
4. Verify that any extension phones on the line are hung up.  
5. If using a DSL service, make sure that the phone line connection to the product includes a high-  
pass filter.  
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Product is password protected  
If a network administrator has set a product password, then you must obtain the password in order to  
use the product fax features.  
Unable to use fax functions from the control panel  
The product might be password protected. Use the HP Embedded Web Server, HP Toolbox  
software, or the control panel to set a password.  
●
If you do not know the password for the product, contact your system administrator.  
Verify with the system administrator that the fax functionality has not been disabled.  
●
●
Unable to use speed dials  
Make sure that the fax number is valid.  
●
●
If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed  
dial number.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Dial Prefix menu.  
e. Select the On setting.  
Unable to use group dials  
Make sure that the fax number is valid.  
●
●
If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed  
dial number.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Dial Prefix menu.  
e. Select the On setting.  
Set up all entries in the group with speed dial entries.  
a. Open an unused speed dial entry.  
b. Enter the fax number for the speed dial.  
c. Touch the OK button to save the speed dial.  
●
Solve fax problems  
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Receive a recorded error message from the phone company when trying to  
send a fax  
Make sure you dial the fax number correctly, and make sure that the phone service is not blocked.  
For example, some phone services might prevent long distance calling.  
●
If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed  
dial number.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Dial Prefix menu.  
e. Select the On setting.  
NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax  
manually.  
Send a fax to an international number  
●
a. If a prefix is required, manually dial the telephone number with the prefix.  
b. Enter the country/region code before dialing the phone number.  
c. Wait for pauses as you hear the tones on the phone.  
d. Send the fax manually from the control panel.  
Unable to send a fax when a phone is connected to the product  
Make sure that the telephone is hung up.  
●
●
●
Make sure that the telephone is not being used for a voice call when faxing.  
Unplug the phone from the line, and then try sending the fax.  
Solve problems receiving faxes  
The fax does not respond  
●
●
●
●
●
●
An error message displays on the control panel  
A fax is received but does not print  
Sender receives a busy signal  
No dial tone  
Cannot send or receive a fax on a PBX line  
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The fax does not respond  
The fax has a dedicated phone line  
Set the Answer Mode option to the Automatic setting from the control panel.  
a.  
●
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Answer Mode menu.  
e. Select the Automatic setting.  
An answering machine is connected to the product  
Set the Answer Mode option to the TAM setting and plug the answering machine into the  
“telephone” port.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Answer Mode menu.  
e. Select the TAM setting.  
If the TAM setting is unavailable, set the Answer Mode option to the Automatic setting.  
Set the Rings to Answer setting to at least one ring more than the number of rings for which the  
answering machine is set.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Rings to Answer menu.  
e. Select the correct setting.  
Plug the answering machine into the “telephone” port.  
●
●
If the product has a telephone handset connected, set the Answer Mode option to the Fax/Tel  
setting to route calls to the correct device. When detecting a voice call, the product generates a  
ring tone that alerts you to pick up the telephone handset.  
a.  
From the Home screen on the product control panel, touch the Setup  
b. Open the Fax Setup menu.  
button.  
Solve fax problems  
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121  
     
c. Open the Basic Setup menu.  
d. Open the Answer Mode menu.  
e. Select the Fax/Tel setting.  
A telephone handset is connected to the product  
Set the Answer Mode option to the Automatic setting.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Open the Fax Setup menu.  
3. Open the Basic Setup menu.  
4. Open the Answer Mode menu.  
5. Select the Automatic setting.  
The Answer Mode setting is set to the Manual setting  
Touch the Start Fax button on the product control panel.  
●
Voice mail is available on the fax line  
Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the  
product to match the ring pattern supplied by the telephone company. Contact your telephone  
company for information.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Distinctive Ring menu.  
e. Select the correct setting.  
Buy a dedicated line for faxing.  
●
●
Set the Answer Mode option to the Manual setting.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Answer Mode menu.  
e. Select the Manual setting.  
NOTE: You must be present to receive faxes.  
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The product is connected to a DSL phone service  
Check the installation and features. A DSL modem requires a high-pass filter on the phone line  
●
connection to the product. Contact your DSL service provider for a filter or buy a filter.  
Verify that the filter is plugged in.  
●
●
Replace the existing filter to make sure that it is not defective.  
The product uses a fax over IP or VoIP phone service  
Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting, or disable the Fast(V.34)  
setting.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Speed menu.  
e. Select the correct setting.  
Contact your service provider to make sure that fax is supported and for a recommended fax  
speed settings. Some companies might require an adapter.  
●
An error message displays on the control panel  
The No fax detected. message appears  
NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by  
mistake and the caller hangs up, the No fax detected. message appears on the control panel.  
Ask the sender to resend the fax.  
●
●
●
●
●
Make sure that the telephone cord from the product is plugged into the wall telephone jack.  
Try a different phone cord.  
Plug the product phone cord into a jack for another phone line.  
Make sure the telephone line and phone wall jack are active by plugging in a telephone and  
checking for a dial tone.  
Make sure that the telephone cord is plugged into the “line” port on the product.  
Check the phone line by running a fax test from the control panel.  
●
●
●
If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that  
came in the product box.  
Solve fax problems  
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123  
       
The Communication error. message appears  
Ask the sender to send the fax again or send at a later time when line conditions have improved.  
●
●
Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug  
the product phone cord into a jack for another phone line.  
Try a different phone cord.  
●
●
Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting, or disable the Fast(V.34)  
setting.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Speed menu.  
e. Select the correct setting.  
Turn off the Error Correction feature to prevent automatic error correction.  
NOTE: Turning off the Error Correction feature can reduce image quality.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Open the Error Correction menu.  
e. Select the Off setting.  
Print the Fax Activity Log report from the control panel to determine if the error occurs with a  
specific fax number.  
●
a. Touch the Fax button, and then touch the Fax Menu button.  
b. Open the Fax Reports menu.  
c. Open the Fax Activity Log menu.  
d. Select the Print Log Now option.  
If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that  
came in the product box.  
●
The Fax storage is full. message appears  
Turn the product off then on.  
●
●
●
Print all of the faxes, and then have the sender resend the fax.  
Ask the sender to divide a large fax job into smaller sections, and then fax them individually.  
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Make sure that the resolution of the sending fax machine is not set to the Photo setting or the  
Superfine setting.  
●
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Resolution menu.  
e. Select the correct setting.  
Cancel all fax jobs or clear the faxes from memory.  
●
The Fax is busy. message appears  
The product cannot receive a fax while attempting to send one. Cancel the fax send and try  
sending at a later time.  
●
Allow the product to try sending the fax again.  
●
A fax is received but does not print  
The Private Receive feature is on  
When the Private Receive feature is activated, received faxes are stored in memory. A password is  
●
required to print the stored faxes.  
Enter the password to print the fax. If you do not know the password, contact the product  
administrator.  
●
NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the  
memory is full.  
Sender receives a busy signal  
A handset is connected to the product  
Make sure the phone is hung up.  
●
●
Change the Answer Mode option to match the product setup.  
a.  
From the Home screen on the product control panel, touch the Setup  
button.  
b. Open the Fax Setup menu.  
c. Open the Basic Setup menu.  
d. Open the Answer Mode menu.  
e. Select the setting that matches the product setup.  
Solve fax problems  
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125  
         
Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/  
Tel setting automatically detects whether the incoming transmission is a fax or a voice call  
and routes the call to the appropriate device.  
A phone line splitter is being used  
If you are using a phone line splitter, remove the splitter and set up the phone as a downstream  
phone.  
●
Make sure the phone is hung up.  
●
●
Make sure the phone is not being used for a voice call when faxing.  
No dial tone  
If using a phone line splitter, remove the phone line splitter and set up the phone as a downstream  
phone.  
●
Cannot send or receive a fax on a PBX line  
If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line  
for your product.  
●
Solve general fax problems  
Faxes are sending slowly  
●
●
●
Fax quality is poor  
Fax cuts off or prints on two pages  
Faxes are sending slowly  
The product is experiencing poor phone line quality.  
Retry sending the fax when the line conditions have improved.  
Check with the phone service provider that the line supports fax.  
Turn off the Error Correction setting.  
●
●
●
a. Open the Setup Menu menu.  
b. Open the Service menu.  
c. Open the Fax Service menu.  
d. Open the Error Correction menu.  
e. Select the Off setting.  
NOTE: This can reduce image quality.  
Use white paper for the original. Do not use colors such as gray, yellow, or pink.  
●
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Increase the Fax Speed setting.  
●
a. Open the Setup Menu menu.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Speed menu.  
e. Select the correct setting.  
Divide large fax jobs into smaller sections, and then fax them individually.  
Change the fax settings on the control panel to a lower resolution.  
a. Open the Setup Menu menu.  
●
●
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Resolution menu.  
e. Select the correct setting.  
Fax quality is poor  
Fax is blurry or light.  
Increase fax resolution when sending faxes. Resolution does not affect received faxes.  
●
a. Open the Setup Menu menu.  
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fax Resolution menu.  
e. Select the correct setting.  
NOTE: Increasing resolution slows transmission speed.  
Turn on the Error Correction setting from the control panel.  
a. Open the Setup Menu menu.  
b. Open the Service menu.  
●
c. Open the Fax Service menu.  
d. Open the Error Correction menu.  
e. Select the On setting.  
Solve fax problems  
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127  
 
Check the toner cartridges and replace if necessary.  
●
●
Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.  
Fax cuts off or prints on two pages  
Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default  
●
Paper Size settings.  
a. Open the Setup Menu menu.  
b. Open the System Setup menu.  
c. Open the Paper Setup menu.  
d. Open the Default Paper Size menu.  
e. Select the correct setting.  
Set the paper type and size for the tray used for faxes.  
Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper.  
a. Open the Setup Menu menu.  
●
●
b. Open the Fax Setup menu.  
c. Open the Advanced Setup menu.  
d. Open the Fit to Page menu.  
e. Select the On setting.  
NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size  
original prints on two pages.  
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7 Manage and maintain  
Use the HP Reconfiguration Utility to change the product connection  
Set up HP Wireless Direct Printing  
Use HP Web Services applications  
Configure IP network settings  
HP Device Toolbox (Windows)  
HP Utility for Mac OS X  
●
●
●
●
●
●
●
●
●
●
●
●
●
●
HP Web Jetadmin  
Product security features  
Economy settings  
Print when a toner cartridge is at estimated end of life  
Store and recycle supplies  
Replacement instructions  
Memory  
Update the firmware  
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129  
 
Use the HP Reconfiguration Utility to change the  
product connection  
If you are already using the product and you wish to change the way it is connected, use the  
HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use  
a different wireless address, to connect to a wired or wireless network, or change from a network  
connection to a USB connection. You can change the configuration without inserting the product CD.  
After you select the type of connection you wish to make, the program goes directly to the portion of  
the product setup procedure that needs to change.  
The HP Reconfiguration Utility is located in the HP programs group on your computer.  
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Set up HP Wireless Direct Printing  
NOTE: This feature is available with wireless models only.  
The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an  
HP Wireless Direct-enabled product without requiring connection to an established network or the  
Internet. Use HP Wireless Direct to print wirelessly from the following devices:  
iPhone, iPad, or iTouch using Apple AirPrint  
●
●
Mobile devices that run Android, iOS, or Symbian using the HP ePrint Home & Biz application  
To set up HP Wireless Direct from the control panel, complete the following steps:  
1.  
From the Home screen on the product control panel, touch the Setup  
2. Open the following menus:  
button.  
Network Setup  
●
●
●
●
Wireless Menu  
Wireless Direct Settings  
Wireless Direct On/Off  
NOTE: If the Wireless Direct Settings item does not appear on the control panel, you need to  
upload the current version of the product firmware. To get the current version, go to www.hp.com,  
enter the HP product number in the search box, select the specific product model, and then click  
the Software & Driver Downloads link.  
3. Touch the On menu item. The product saves the setting and then returns the control panel to the  
Wireless Direct Settings menu.  
Set up HP Wireless Direct Printing  
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131  
 
Use HP Web Services applications  
1. From the Home screen on the product control panel, touch the Web Services  
button.  
2. Touch the Enable Web Services button.  
After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu  
on the product control panel. This process enables both HP Web Services and the Apps menu.  
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Configure IP network settings  
View or change network settings  
Use the HP Embedded Web Server to view or change IP configuration settings.  
1.  
From the Home screen on the product control panel, touch the Network  
button to find the  
product IP address.  
2. To open the HP Embedded Web Server, type the IP address into the address line of a Web  
browser.  
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for  
Windows or the HP Utility for Mac OS X.  
3. Click the Networking tab to obtain network information. You can change settings as needed.  
Manually configure IPv4 TCP/IP parameters from the control panel  
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Scroll to and touch the Network Setup menu.  
3. Touch the TCP/IP Config menu, and then touch the Manual button.  
4. Use the numeric keypad to enter the IP address, and touch the OK button. Touch the Yes button to  
confirm.  
5. Use the numeric keypad to enter the subnet mask, and touch the OK button. Touch the Yes button  
to confirm.  
6. Use the numeric keypad to enter the default gateway, and touch the OK button. Touch the Yes  
button to confirm.  
Rename the product on a network  
If you want to rename the product on a network so that it can be uniquely identified, use the  
HP Embedded Web Server.  
1.  
From the Home screen on the product control panel, touch the Network  
product IP address.  
button to find the  
2. To open the HP Embedded Web Server, type the product IP address into the address line of a  
Web browser.  
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for  
Windows or the HP Utility for Mac OS X.  
3. Open the System tab.  
Configure IP network settings  
ENWW  
133  
             
4. On the Device Information page, the default product name is in the Device Status field. You  
can change this name to uniquely identify this product.  
NOTE: Completing the other fields on this page is optional.  
5. Click the Apply button to save the changes.  
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Link speed and duplex settings  
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.  
The link speed and communication mode of the print server must match the network hub. For most  
situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings  
might prevent the product from communicating with other network devices. If you need to make  
changes, use the product control panel.  
NOTE: The setting must match with the network product to which you are connecting (a network hub,  
switch, gateway, router, or computer).  
NOTE: Making changes to these settings causes the product to turn off and then on. Make changes  
only when the product is idle.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Scroll to and touch the Network Setup menu.  
3. Touch the Link Speed menu.  
4. Select one of the following options.  
Setting  
Description  
Automatic  
The print server automatically configures itself for the highest link speed and  
communication mode allowed on the network.  
10T Full  
10 Mbps, full-duplex operation  
10T Half  
10 megabytes per second (Mbps), half-duplex operation  
100 Mbps, full-duplex operation  
100TX Full  
100TX Half  
1000T Full  
100 Mbps, half-duplex operation  
1000 Mbps, full-duplex operation  
5. Touch the OK button. The product turns off and then on.  
Configure IP network settings  
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HP Device Toolbox (Windows)  
Use the HP Device Toolbox for Windows to view or change product settings from your computer. This  
tool opens the HP Embedded Web Server for the product.  
NOTE: This tool is available only if you performed a full installation when you installed the product.  
1. Click the Start button, and then click the Programs item.  
2. Click your HP product group, and then click the HP Device Toolbox item.  
Tab or section  
Description  
Home tab  
Device Status: Shows the product status and shows the approximate percent life  
●
remaining of HP supplies.  
Provides product, status, and  
configuration information.  
Supplies Status: Shows the approximate percent life remaining of HP supplies.  
Actual supply life remaining can vary. Consider having a replacement supply  
available to install when print quality is no longer acceptable. The supply does not  
need to be replaced unless the print quality is no longer acceptable.  
●
Device Configuration: Shows the information found on the product configuration  
page.  
●
●
●
Network Summary: Shows the information found on the product network  
configuration page.  
Reports: Allows you to print the configuration and supplies status pages that the  
product generates.  
Event Log: Shows a list of all product events and errors.  
●
●
●
●
System tab  
Device Information: Provides basic product and company information.  
Paper Setup: Allows you to change the paper-handling defaults for the product.  
Provides the ability to configure the  
product from your computer.  
Print Quality: Allows you to change the print quality defaults for the product,  
including calibration settings.  
Paper Types: Allows you to configure print modes that correspond to the paper  
●
types that the product accepts.  
System Setup: Allows you to change the system defaults for the product.  
Service: Allows you to start the cleaning procedure on the product.  
Product Security: Allows you to set or change the product password.  
●
●
●
●
Save and Restore: Save the current settings for the product to a file on the  
computer. Use this file to load the same settings onto another product or to restore  
these settings to this product at a later time.  
NOTE: The System tab can be password-protected. If this product is on a network,  
always consult with the administrator before changing settings on this tab.  
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Tab or section  
Description  
Print tab  
Printing: Change the default product print settings, such as number of copies and  
●
paper orientation. These are the same options that are available on the control  
panel.  
Provides the ability to change  
default print settings from your  
computer.  
PCL5c: View and change the PCL5c settings.  
●
●
PostScript: Turn off or on the Print PS Errors feature.  
Networking tab  
Network administrators can use this tab to control network-related settings for the product  
when it is connected to an IP-based network. It also allows the network administrator to  
set up Wireless Direct functionality. This tab does not appear if the product is directly  
connected to a computer.  
Provides the ability to change  
network settings from your  
computer.  
HP Web Services tab  
HP Smart Install tab  
Use this tab to set up and use various Web tools with the product.  
Use this tab to download and install the print driver.  
HP Device Toolbox (Windows)  
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137  
HP Utility for Mac OS X  
Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens  
the HP Embedded Web Server for the product.  
You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-  
based network.  
Open the HP Utility  
From the dock, click HP Utility.  
▲
-or-  
From Applications, click Hewlett Packard, and then click HP Utility.  
HP Utility features  
Use the HP Utility software to perform the following tasks:  
Obtain information about supplies status.  
●
●
●
●
●
●
●
●
Obtain information about the product, such as the firmware version and the serial number.  
Print a configuration page.  
Configure the paper type and size for the tray.  
Transfer files and fonts from the computer to the product.  
Update the product firmware.  
Change the Bonjour name for the product on the Bonjour network.  
Display the color usage page.  
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HP Web Jetadmin  
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of  
networked HP devices, including printers, multifunction products, and digital senders. This single  
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and  
imaging environment — ultimately increasing business productivity by helping you save time, control  
costs, and protect your investment.  
HP Web Jetadmin updates are periodically made available to provide support for specific product  
features. Visit www.hp.com/go/webjetadmin and click the Self Help and Documentation link to  
learn more about updates.  
NOTE: Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product  
features.  
NOTE: Browsers must be Java-enabled. Web Jetadmin is not supported for Mac OS X.  
HP Web Jetadmin  
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Product security features  
The product supports security standards and recommended protocols that help you keep the product  
secure, protect critical information on your network, and simplify the way you monitor and maintain the  
product.  
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/  
secureprinting. The site provides links to white papers and FAQ documents about security features.  
Lock the product  
1. You can attach a security cable to the slot on  
the back of the product.  
Set or change the product password  
Use the HP Embedded Web Server to set a password or change an existing password for a product on  
a network.  
1.  
From the Home screen on the product control panel, touch the Network  
product IP address.  
button to find the  
2. To open the HP Embedded Web Server, type the product IP address into the address line of a  
Web browser.  
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for  
Windows or the HP Utility for Mac OS X.  
3. Click the Settings tab, and click the Security link.  
NOTE: If a password has previously been set, you are prompted to type the password. Type the  
password, and then click the Apply button.  
4. Type the new password in the New Password box and in the Verify password box.  
5. At the bottom of the window, click the Apply button to save the password.  
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Economy settings  
Print with EconoMode  
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less  
toner. However, using EconoMode can also reduce print quality.  
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner  
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and  
is no longer acceptable, consider replacing the toner cartridge.  
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web  
Server  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. Click the EconoMode check box.  
Set the sleep delay  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Open the following menus:  
System Setup  
Energy Settings  
Sleep Delay  
●
●
●
3. Select the time for the sleep delay.  
NOTE: The default value is 15 Minutes.  
Set the Auto Power Down delay  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Open the following menus:  
System Setup  
●
●
●
●
Energy Settings  
Auto Power Down  
Power Down Delay  
Economy settings  
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3. Select the time for the power-down delay.  
NOTE: The default value is 30 Minutes.  
4. The product automatically wakes from the auto power-down mode when it receives jobs or when  
you press a button on the control panel. You can change which events cause the product to wake.  
Open the following menus:  
System Setup  
●
●
●
●
Energy Settings  
Auto Power Down  
Wake Events  
To turn off a wake event, select the event and then select the No option.  
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Print when a toner cartridge is at estimated end of  
life  
Black Low: The product indicates when a toner cartridge level is low. Actual toner cartridge life  
remaining may vary. Consider having a replacement available to install when print quality is no longer  
acceptable. The toner cartridge does not need to be replaced now.  
Black Very Low: The product indicates when the toner cartridge level is very low. Actual toner  
cartridge life remaining may vary. Consider having a replacement available to install when print  
quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print  
quality is no longer acceptable.  
Once an HP toner cartridge has reached “very low”, HP’s Premium Protection Warranty on that toner  
cartridge has ended.  
You can change the way the product reacts when supplies reach the Very Low state. You do not have  
to re-establish these settings when you install a new toner cartridge.  
Enable or disable the At Very Low settings  
You can enable or disable the default settings at any time, and you do not have to re-enable them  
when you install a new toner cartridge.  
1.  
From the Home screen on the product control panel, touch the Setup  
2. Open the following menus:  
button.  
System Setup  
●
●
●
●
Supply Settings  
Black Cartridge  
Very Low Setting  
3. Select one of the following options:  
Select the Continue option to set the product to alert you that the toner cartridge is very low,  
but to continue printing.  
●
●
●
Select the Stop option to set the product to stop printing (including printing faxes) until you  
replace the toner cartridge.  
Select the Prompt option to set the product to stop printing (including printing faxes) and  
prompt you to replace the toner cartridge. You can acknowledge the prompt and continue  
printing. A customer configurable option on this product is "Prompt to Remind Me in 100  
pages, 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer  
convenience and is not an indication these pages will have acceptable print quality.  
When the product is set to the Stop option, there is some risk that faxes will not print after the new  
cartridge is installed if your product has received more faxes than the memory can hold while stopped.  
Print when a toner cartridge is at estimated end of life  
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When the product is set to the Prompt option, there is some risk that faxes will not print after the new  
cartridge is installed if your product has received more faxes than the memory can hold while the  
product is waiting for the prompt to be acknowledged.  
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner  
cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used  
in Continue at very low mode will not be considered to be defects in materials or workmanship in the  
toner cartridge under the HP Print Cartridge Warranty Statement.  
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Store and recycle supplies  
Recycle supplies  
To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge  
arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete  
information, see the recycling guide that is included with each new HP supply item.  
Toner cartridge storage  
Do not remove the toner cartridge from its package until you are ready to use it.  
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few  
minutes.  
Store and recycle supplies  
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Replacement instructions  
Change the toner cartridge  
When a toner cartridge approaches the end of useful life, you are prompted to order a replacement.  
You can continue printing with the current cartridge until redistributing the toner no longer yields  
acceptable print quality.  
1. Open the toner cartridge door, and then  
remove the toner cartridge.  
2. Remove the new toner cartridge from the bag.  
Place the used toner cartridge in the bag for  
recycling.  
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3. Grasp both sides of the toner cartridge and  
distribute the toner by gently rocking the  
cartridge.  
CAUTION: Do not touch the shutter or the  
surface of the roller.  
4. Bend the tab on the left side of the cartridge  
until the tab breaks loose. Pull the tab until all  
the tape is removed from the cartridge. Place  
the tab and tape in the toner cartridge box to  
return for recycling.  
5. Align the toner cartridge with the tracks inside  
the product, insert the toner cartridge until it is  
firmly seated, and then close the toner  
cartridge door.  
6. Installation is complete. Place the used toner  
cartridge in the box in which the new cartridge  
arrived. See the enclosed recycling guide for  
recycling instructions.  
Replacement instructions  
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Memory  
This product includes a memory panel that will accept the following third-party font and barcode  
memory modules. Hewlett-Packard does not sell these products.  
BarDIMM Pro, Jetmobile  
●
●
●
●
●
●
●
●
●
MicrDIMM Pro, Jetmobile  
TypeHaus Fonts and Barcodes Solutions, TypeHaus, Inc.  
Asian Fonts, JITCO, Ltd.  
BarDIMM® Box, Jetmobile  
BarSIMM 1.9, Jetmobile  
EIO Hard-Disk for LaserJet Series, Oberon Service SRL  
Ethernet to Token Ring Router (ETRR), Ringdale  
EuroForm Barcode 100, EuroForm A/S  
CAUTION: Handling a memory module without wearing a grounded, antistatic device might  
damage the module. Touch any metal part of the product or other grounded metal before touching the  
memory module.  
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Update the firmware  
HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or  
you can set the product to automatically load firmware updates.  
Manually update the firmware  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Open the following menus:  
Service  
●
●
●
LaserJet Update  
Check For Updates Now  
3. Touch the Yes button to prompt the product to search for firmware updates. If the product detects  
an upgrade, it will begin the update process.  
Set the product to automatically update the firmware  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Open the following menus:  
Service  
●
●
●
●
LaserJet Update  
Manage Updates  
Prompt Before Install  
3. Touch the Install Automatically option.  
Update the firmware  
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8 Solve problems  
Solve problems checklist  
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Restore the factory-set defaults  
Control panel help system  
Interpret control panel messages  
Paper feeds incorrectly or becomes jammed  
Clear jams  
Improve print quality  
Solve copy quality problems  
Solve scan quality problems  
Solve scan to email problems  
Solve scan to network folder problems  
Solve fax quality problems  
The product does not print or it prints slowly  
Solve walk-up USB printing problems  
Solve direct connection problems  
Solve wired network problems  
Solve wireless network problems  
Solve product software problems with Windows  
Solve product software problems with Mac OS X  
Remove software (Windows)  
Remove software (Mac OS X)  
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Solve problems checklist  
Follow these steps when trying to solve a problem with the product.  
Step 1: Make sure that the product is set up correctly  
Step 2: Check the cabling or wireless connection  
Step 3: Check the control panel for error messages  
Step 4: Check the paper  
●
●
●
●
●
●
●
●
●
●
Step 5: Check the software  
Step 6: Test print functionality  
Step 7: Test copy functionality  
Step 8: Check the toner cartridge  
Step 9: Try sending a print job from a computer  
Step 10: Verify that the product is on the network  
Step 1: Make sure that the product is set up correctly  
1. Press the power button to turn on the product or to deactivate the Auto Power Down mode.  
2. Check the power-cable connections.  
3. Make sure that the line voltage is correct for the product power configuration. (See the label on  
the back of the product for voltage requirements.) If you are using a power strip and its voltage is  
not within specifications, plug the product directly into the wall. If it is already plugged into the  
wall, try a different outlet.  
4. If none of these measures restores power, contact HP Customer Care.  
Step 2: Check the cabling or wireless connection  
1. Check the cable connection between the product and the computer. Make sure that the connection  
is secure.  
2. Make sure that the cable itself is not faulty by using a different cable, if possible.  
3. If the product is connected to a network, check the following items:  
Check the light next to the network connection on the product. If the network is active, the  
light is green.  
●
Make sure that you are using a network cable and not a phone cord to connect to the  
network.  
●
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Make sure the network router, hub, or switch is turned on and that it is working correctly.  
●
●
If your computer or the product is connected to a wireless network, low signal quality or  
interference might be delaying print jobs.  
4. If you are using a personal firewall system on the computer, it might be blocking communication  
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.  
Step 3: Check the control panel for error messages  
The control panel should indicate ready status. If an error message appears, resolve the error.  
Step 4: Check the paper  
1. Make sure that the paper that you are using meets specifications.  
2. Make sure that the paper is loaded correctly in the input tray.  
Step 5: Check the software  
1. Make sure that the product software is installed correctly.  
2. Verify that you have installed the print driver for this product. Check the program to make sure that  
you are using the print driver for this product.  
Step 6: Test print functionality  
1. Print a configuration page.  
2. If the page does not print, verify that the input tray contains paper.  
3. If the page jams in the product, clear the jam.  
Step 7: Test copy functionality  
1. Place the configuration page onto the capture stage and make a copy.  
2. If the print quality on the copied pages is not acceptable, clean the cover over the camera lens  
with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these can damage the product. Do not place liquids  
directly on the capture stage. They might seep and damage the product.  
Step 8: Check the toner cartridge  
Print a supplies status page and check remaining life of the toner cartridge.  
Solve problems checklist  
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Step 9: Try sending a print job from a computer  
1. Try printing the job from another computer that has the product software installed.  
2. Check the USB or network cable connection. Direct the product to the correct port, or reinstall the  
software, selecting the connection type that you are using.  
3. If the print quality is unacceptable, verify that the print settings are correct for the media that you  
are using.  
Step 10: Verify that the product is on the network  
For networked products, open a Web browser, type the product IP address (from the previously printed  
configuration page) in the address box, and then press the Enter button to open the HP Embedded  
Web Server. If the HP EWS does not open, reinstall the product on the network.  
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Restore the factory-set defaults  
Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It  
will not reset the page count, tray size, or language. To restore the product to the factory-default  
settings, follow these steps.  
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it  
also deletes any pages that are stored in the memory. The procedure then automatically restarts the  
product.  
1.  
On the product control panel, touch the Setup  
button.  
2. Scroll to and touch the Service menu.  
3. Scroll to and touch the Restore Defaults button, and then touch the OK button.  
The product automatically restarts.  
Restore the factory-set defaults  
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Control panel help system  
The product has a built-in Help system that explains how to use each screen. To open the Help system,  
touch the Help button in the upper-right corner of the screen.  
For some screens, the Help opens to a global menu where you can search for specific topics. You can  
browse through the menu structure by touching the buttons in the menu.  
Some Help screens include animations that guide you through procedures, such as clearing jams.  
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options  
for that screen.  
If the product alerts you of an error or warning, touch the Help button to open a message that  
describes the problem. The message also contains instructions to help solve the problem.  
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Interpret control panel messages  
Control panel message types  
The control panel messages indicate the current product status or situations that might require action.  
Alert and warning messages appear temporarily and might require you to acknowledge the message  
by pressing the OK button to resume or by pressing the Cancel  
button to cancel the job. With  
certain warnings, the job might not complete or the print quality might be affected. If the alert or  
warning message is related to printing and the auto-continue feature is on, the product will attempt to  
resume the printing job after the warning has appeared for 10 seconds without acknowledgement.  
Critical error messages can indicate some kind of failure. Turning off and then turning on the power  
might fix the problem. If a critical error persists, the product might require service.  
Control panel messages  
49 Error, Turn off then on  
Description  
The product experienced an internal error.  
Recommended action  
Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.  
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the  
product power on.  
If the message persists, contact HP support.  
50.x Fuser Error  
Description  
The product has experienced an error with the fuser.  
Recommended action  
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for  
it to initialize.  
Turn off the product, wait at least 25 minutes, and then turn on the product.  
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the  
product power on.  
If the message persists, contact HP support.  
Interpret control panel messages  
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51.XX Error  
Description  
The product has experienced an internal hardware error.  
Recommended action  
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for  
it to initialize.  
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the  
product on.  
If the message persists, contact HP support.  
54.XX Error  
Description  
The product has experienced an error with one of the internal sensors.  
Recommended action  
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for  
it to initialize.  
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the  
product power on.  
If the message persists, contact HP support.  
55.X Error  
Description  
The product has experienced an internal error.  
Recommended action  
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for  
it to initialize.  
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the  
product power on.  
If the message persists, contact HP support.  
57 Fan Error, Turn off then on  
Description  
The product has experienced a problem with its internal fan.  
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Recommended action  
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for  
it to initialize.  
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the  
product power on.  
If the message persists, contact HP support.  
59.X Error  
Description  
The product has experienced a problem with one of the motors.  
Recommended action  
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for  
it to initialize.  
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the  
product power on.  
If the message persists, contact HP support.  
79 Error Turn off then on  
Description  
The product has experienced an internal firmware error.  
Recommended action  
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for  
it to initialize.  
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the  
product power on.  
If the message persists, contact HP support.  
79 Service error  
Description  
An incompatible DIMM is installed.  
Recommended action  
1. Turn the product power off.  
2. Install a DIMM that the product supports.  
3. Turn the product on.  
Interpret control panel messages  
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159  
     
If the message persists, contact HP support.  
Black cartridge low  
Description  
The toner cartridge is nearing the end of its useful life.  
Recommended action  
Printing can continue, but consider having a replacement toner cartridge on hand.  
Black cartridge very low  
Description  
The toner cartridge is at the end of its useful life. A customer configurable option on this product is  
"Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This option is  
provided as a customer convenience and is not an indication these pages will have acceptable print  
quality.  
Recommended action  
To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can  
continue printing until you notice a decrease in print quality. Actual cartridge life may vary.  
Once an HP toner cartridge has reached very low, HP's Premium Protection Warranty on that toner  
cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used  
in continue at very low mode will not be considered to be defects in materials or workmanship in the  
toner cartridge under the HP Print Cartridge Warranty Statement.  
Cleaning  
Description  
The product periodically performs a cleaning procedure to maintain the best print quality.  
Recommended action  
Wait for the cleaning process to finish.  
Device error, press OK  
Description  
An internal error occurred.  
Recommended action  
Press the OK button to resume the job.  
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Door open  
Description  
The product front door is open.  
Recommended action  
Close the door.  
Genuine HP supply installed  
Description  
A genuine HP toner cartridge was installed.  
Recommended action  
No action necessary.  
Incompatible black  
Description  
You have installed a toner cartridge that is intended for use in a different HP product model. The  
product might not function correctly with this toner cartridge installed.  
Recommended action  
Install the correct toner cartridge for this product.  
Install black cartridge  
Description  
The toner cartridge is either not installed or not correctly installed in the product.  
Recommended action  
Install the toner cartridge.  
Invalid driver Press [OK]  
Description  
You are using an incorrect print driver.  
Recommended action  
Select the correct print driver.  
Interpret control panel messages  
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Jam in Tray 1, Clear jam and then press OK  
Description  
The product has detected a jam.  
Recommended action  
Clear the jam from the tray, and then press OK.  
If the message persists, contact HP support.  
Load Tray 1 <TYPE> <SIZE>, Press OK to use available media  
Description  
The tray is not configured for the paper type and size that the print job is requesting.  
Recommended action  
Load the correct paper into Tray 1. Or press the OK button to use the paper currently in the tray.  
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start  
Description  
The product is ready to process the cleaning operation.  
Recommended action  
Load Tray 1 with plain paper in the size indicated, and then press the OK button.  
Load tray <X> Press [OK] for available media  
Description  
The tray is empty.  
Recommended action  
Load paper into the tray to continue printing. Press the OK button to select a different tray.  
Load tray <X> <TYPE> <SIZE>  
Description  
A tray is configured for the paper type and size that the print job is requesting, but that tray is empty.  
Recommended action  
Load the correct paper into the tray, or press the OK button to use paper in a different tray.  
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Manual Duplex Load Tray 1, Press OK  
Description  
The first side of a manual duplex job has printed, and the page needs to be loaded to process the  
second side.  
Recommended action  
Load the page in the indicated tray with the side to be printed face up, and the top of the page away  
from you and then press the OK button.  
Manual feed <SIZE> <TYPE>, Press OK to use available media  
Description  
The product is set for manual feed mode.  
Recommended action  
Press the OK button to clear the message or load the correct paper into Tray 1.  
Memory is low. Press OK.  
Description  
The product memory is almost full.  
Recommended action  
Press the OK button to finish the job, or press the Cancel  
Break the job into smaller jobs that contain fewer pages.  
button to cancel the job.  
Misprint, Press OK  
Description  
Paper has been delayed as it moves through the product.  
Recommended action  
Press the OK button to clear the message.  
To avoid this problem, try the following solutions:  
1. Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against  
the back edge of the tray.  
2. Use paper that meets HP specifications. Store paper unopened in its original packaging.  
3. Use the product in an area that meets the environmental specifications for this product.  
Interpret control panel messages  
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Print failure, press OK. If error repeats, turn off then on.  
Description  
The product cannot process the page.  
Recommended action  
Press the OK button to continue printing the job, but output might be affected.  
If the error persists, turn the power off and then on. Resend the print job.  
Rear door open  
Description  
The product rear door is open.  
Recommended action  
Close the door.  
Remove shipping material from toner cartridge  
Description  
A toner cartridge shipping lock is installed.  
Recommended action  
Pull the orange tab to remove the shipping lock from the cartridge.  
Replace black cartridge  
Description  
The toner cartridge is at the end of its useful life, and the product is customer-configured to stop printing  
when it reaches the very low state.  
Recommended action  
To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can  
continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an  
HP toner cartridge has reached very low, HP's Premium Protection Warranty on that toner cartridge has  
ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at  
Very Low mode will not be considered to be defects in materials or workmanship in the toner cartridge  
under the HP Print Cartridge Warranty Statement.  
Unexpected size in tray <X> Load <size> Press [OK]  
Description  
The product has detected paper in the tray that does not match the configuration for the tray.  
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Recommended action  
Load the correct paper into the tray, or configure the tray for the size that you have loaded.  
Unsupported black cartridge Press [OK] to continue  
Description  
The product has detected an installed toner cartridge that was not made by HP.  
Recommended action  
Press the OK button to continue printing.  
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs  
that are required as a result of using unsupported supplies are not covered under HP warranty.  
Used black cartridge is installed Press [OK] to continue  
Description  
You are using a toner cartridge that reached the default low threshold while it was installed in a  
product.  
Recommended action  
Prining can continue, but consider having a replacement toner cartridge on hand.  
Interpret control panel messages  
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Paper feeds incorrectly or becomes jammed  
The product does not pick up paper  
If the product does not pick up paper from the tray, try these solutions.  
1. Open the product and remove any jammed sheets of paper.  
2. Load the tray with the correct size of paper for your job.  
3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the  
guides so they are touching the paper stack without bending it.  
4. Check the product control panel to see if the product is waiting for you to acknowledge a prompt  
to feed the paper manually. Load paper, and continue.  
The product picks up multiple sheets of paper  
If the product picks up multiple sheets of paper from the tray, try these solutions.  
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not  
fan the paper. Return the stack of paper to the tray.  
2. Use only paper that meets HP specifications for this product.  
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different  
package.  
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,  
straighten the stack, and then return some of the paper to the tray.  
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the  
guides so they are touching the paper stack without bending it.  
Prevent paper jams  
To reduce the number of paper jams, try these solutions.  
1. Use only paper that meets HP specifications for this product.  
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different  
package.  
3. Use paper that has not previously been printed or copied on.  
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,  
straighten the stack, and then return some of the paper to the tray.  
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the  
guides so they are touching the paper stack without bending it.  
6. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and  
feed sheets one at a time.  
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Clear jams  
Jam locations  
Jams can occur in these locations:  
5
6
1
2
3
4
5
6
Document feeder  
Output bin  
Rear door  
Tray 1  
Tray 2  
Optional Tray 3  
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few  
sheets have been printed.  
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Clear jams from the document feeder  
1. Turn the product off.  
2. Open the document feeder cover.  
3. Gently pull the jammed paper out.  
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4. Close the document feeder roller assembly,  
and then close the document feeder cover.  
5. Open the scanner lid. If paper is jammed in  
the scanner lid, gently pull it out.  
Clear a jam in Tray 1  
NOTE: If the sheet tears, remove all fragments before resuming printing.  
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1. If you can see the jammed sheet, remove the  
jammed sheet by pulling it straight out.  
2. If you cannot see the jammed sheet, open the  
print cartridge door, and then remove the print  
cartridge.  
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3. Remove the jammed sheet by pulling it straight  
out.  
CAUTION: Do not pull up on the jammed  
sheet. Be sure to pull it straight out.  
4. Reinstall the print cartridge, and then close the  
print cartridge door.  
Clear a jam in Tray 2  
1. Remove the tray from the product.  
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2. Remove the jammed sheet by pulling it straight  
out.  
3. Replace the tray.  
4. Press the OK button to continue printing.  
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Clear a jam in optional Tray 3  
1. Remove the tray from the product.  
2. Remove the jammed sheet by pulling it straight  
out.  
3. Replace the tray.  
4. Press the OK button to continue printing.  
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Clear jams from the output bin  
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.  
Damage caused by sharp objects will not be covered by the warranty.  
1. With both hands, grasp the paper, and  
carefully pull it free from the product.  
Clear a jam in the duplexer area  
1. Open the rear door.  
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2. Remove any jammed sheets.  
NOTE: If the sheet tears, remove all  
fragments before resuming printing.  
CAUTION: Wait until the fuser area has  
cooled before clearing the jam.  
3. Close the rear door.  
Clear a jam in the fuser area  
1. Open the rear door.  
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2. Remove any jammed sheets.  
NOTE: If the sheet tears, remove all  
fragments before resuming printing.  
CAUTION: Wait until the fuser area has  
cooled before clearing the jam.  
3. Close the rear door.  
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Improve print quality  
Check the paper type setting (Windows)  
Check the paper type setting if you are having any of the following problems:  
Toner is smearing on the printed pages.  
Repeated marks occur on the printed pages.  
Printed pages are curled.  
●
●
●
●
●
Toner flakes off the printed pages.  
Printed pages have small unprinted areas.  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. From the Paper type drop-down list, click the More... option.  
5. Expand the list of Type is: options.  
6. Expand each category of paper types until you find the paper type that you are using.  
7. Select the option for the type of paper you are using, and then click the OK button.  
Check the paper type setting (Mac OS X)  
Check the paper type setting if you are having any of the following problems:  
Toner is smearing on the printed pages.  
Repeated marks occur on the printed pages.  
Printed pages are curled.  
●
●
●
●
●
Toner flakes off the printed pages.  
Printed pages have small unprinted areas.  
1. On the File menu, click the Print option.  
2. In the Printer menu, select this product.  
3. In the Copies & Pages menu, click the Page Setup button.  
4. Select a size from the Paper Size drop-down list, and then click the OK button.  
5. Open the Finishing menu.  
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6. Select a type from the Media-type drop-down list.  
7. Click the Print button.  
Check toner cartridge status  
Print the supplies status page  
Information pages reside within the product memory. These pages help diagnose and solve problems  
with the product.  
NOTE: If the product language was not correctly set during installation, you can set the language  
manually so the information pages print in one of the supported languages. Change the language by  
using the System Setup menu on the control panel or the embedded Web server.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Reports button.  
3. Touch the Supplies Status button to print the report.  
Check the supplies status  
Check the supplies status page for the following information:  
Estimated percentage of cartridge life remaining  
Approximate pages remaining  
●
●
●
●
Part numbers for HP toner cartridges  
Number of pages printed  
Print a cleaning page  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Cleaning Page button.  
4. Load plain letter or A4 paper when you are prompted.  
5. Touch the OK button to begin the cleaning process.  
The product prints the first side and then prompts you to remove the page from the output bin and  
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the  
page that prints.  
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Inspect the toner cartridge for damage  
1. Remove the toner cartridge from the product,  
and verify that the sealing tape has been  
removed.  
2. Check the memory chip for damage.  
3. Examine the surface of the imaging drum on  
the bottom of the toner cartridge.  
CAUTION: Do not touch the roller (imaging  
drum) on the bottom of the cartridge.  
Fingerprints on the imaging drum can cause  
print-quality problems.  
4. If you see any scratches, fingerprints, or other  
damage on the imaging drum, replace the  
toner cartridge.  
5. If the imaging drum does not appear to be  
damaged, rock the toner cartridge gently  
several times and reinstall it. Print a few pages  
to see if the problem has resolved.  
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Check the paper and printing environment  
Use paper that meets HP specifications  
Use different paper if you are having any of the following problems:  
The printing is too light or seems faded in areas.  
Specks of toner are on the printed pages.  
Toner is smearing on the printed pages.  
Printed characters seem misformed.  
Printed pages are curled.  
●
●
●
●
●
Always use a paper type and weight that this product supports. In addition, follow these guidelines  
when selecting paper:  
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust,  
wrinkles, voids, staples, and curled or bent edges.  
●
Use paper that has not been previously printed on.  
●
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use  
in inkjet printers.  
Use paper that is not too rough. Using smoother paper generally results in better print quality.  
●
Check the product environment  
Verify that the product is operating within the environmental specifications listed in the product  
Warranty and Legal Guide.  
Check print job settings  
Check the EconoMode setting  
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less  
toner. However, using EconoMode can also reduce print quality. To improve print quality, verify that  
the EconoMode setting is deactivated.  
1. From the software program, select the Print option.  
2. Select the product, and then click the Properties or Preferences button.  
3. Click the Paper/Quality tab.  
4. Verify that the EconoMode check box is cleared. If there is a checkmark in the check box, click  
the check box to clear it.  
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner  
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and  
is no longer acceptable, consider replacing the toner cartridge.  
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Use the print driver that best meets your printing needs  
You might need to use a different print driver if the printed page has unexpected lines in graphics,  
missing text, missing graphics, incorrect formatting, or substituted fonts.  
HP PCL 6 driver  
Provided as the default driver. This driver is automatically installed unless you  
select a different one.  
●
Recommended for all Windows environments  
●
●
Provides the overall best speed, print quality, and product-feature support for  
most users  
Developed to align with the Windows Graphic Device Interface (GDI) for the  
best speed in Windows environments  
●
●
●
●
Might not be fully compatible with third-party and custom software programs  
that are based on PCL 5  
Recommended for printing with Adobe® software programs or with other  
highly graphics-intensive software programs  
HP UPD PS driver  
HP UPD PCL 5  
Provides support for printing from postscript emulation needs, or for postscript  
flash font support  
Recommended for general office printing in Windows environments  
Compatible with previous PCL versions and older HP LaserJet products  
The best choice for printing from third-party or custom software programs  
●
●
●
●
The best choice when operating with mixed environments, which require the  
product to be set to PCL 5 (UNIX, Linux, mainframe)  
Designed for use in corporate Windows environments to provide a single  
driver for use with multiple printer models  
●
●
Preferred when printing to multiple printer models from a mobile Windows  
computer  
HP UPD PCL 6  
Recommended for printing in all Windows environments  
●
●
Provides the overall best speed, print quality, and printer feature support for  
most users  
Developed to align with Windows Graphic Device Interface (GDI) for best  
speed in Windows environments  
●
●
May not be fully compatible with third-party and custom solutions based on  
PCL5  
Download additional print drivers from this Web site: www.hp.com/support/ljm425series.  
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Solve copy quality problems  
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can  
affect performance. Use the following procedure to clean the scanner.  
1. Use the power switch to turn off the product,  
and then unplug the power cord from the  
electrical socket.  
2. Open the scanner lid.  
3. Clean the scanner glass, the document feeder  
strips, and the white plastic backing with a soft  
cloth or sponge that has been moistened with  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
4. Dry the glass and white plastic parts with a  
chamois or a cellulose sponge to prevent  
spotting.  
5. Plug in the product, and then use the power  
switch to turn on the product.  
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Check the paper settings  
1. From the Home screen on the product control  
panel, touch the Copy button.  
2. Touch the Settings button, and then scroll to  
and touch the Paper button.  
3. From the list of paper sizes, touch the name of  
the paper size that is in Tray 1.  
4. From the list of paper types, touch the name of  
the paper type that is in Tray 1.  
5. Touch the Black or Color button to start  
copying.  
Optimize for text or pictures  
The following copy-quality settings are available:  
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the  
●
default setting.  
Mixed: Use this setting for documents that contain a mixture of text and graphics.  
Text: Use this setting for documents that contain mostly text.  
Picture: Use this setting for documents that contain mostly graphics.  
●
●
●
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1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button, and then scroll to  
and touch the Optimize button. Touch the  
arrow buttons to scroll through the options,  
and then touch an option to select it.  
4. Touch the Start Copy button to start copying.  
Edge-to-edge copying  
The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x  
13.7 in), leaving a 4 mm unprintable border around the page.  
Considerations for printing or scanning documents with cropped edges:  
When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from  
the corner indicated by the icon on the scanner. Recopy or scan in this position.  
●
When the original is the size of the desired output, use the Reduce/Enlarge feature to reduce the  
image so the copy is not cropped.  
●
Clean the pickup rollers and separation pad in the document  
feeder  
If the product document feeder experiences paper-handling problems, such as jams or multiple-page  
feeds, clean the document feeder rollers and separation pad.  
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1. Open the document feeder cover.  
2. Use a moist, lint-free cloth to wipe both pickup  
rollers and the separation pad to remove dirt.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
3. Close the document feeder cover.  
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Solve scan quality problems  
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can  
affect performance. Use the following procedure to clean the scanner.  
1. Use the power switch to turn off the product,  
and then unplug the power cord from the  
electrical socket.  
2. Open the scanner lid.  
3. Clean the scanner glass, the document feeder  
strips, and the white plastic backing with a soft  
cloth or sponge that has been moistened with  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
4. Dry the glass and white plastic parts with a  
chamois or a cellulose sponge to prevent  
spotting.  
5. Plug in the product, and then use the power  
switch to turn on the product.  
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Check the resolution settings  
The following table describes the recommended resolution and color settings for different types of scan  
jobs.  
NOTE: The default resolution is 200 ppi.  
Intended use  
Fax  
Recommended resolution  
Recommended color settings  
150 ppi  
150 ppi  
Black and white  
●
●
Email  
Black and white, if the image does not require  
smooth gradation  
Grayscale, if the image requires smooth gradation  
Color, if the image is in color  
●
●
●
●
●
Edit text  
300 ppi  
Black and white  
Print (graphics or text)  
600 ppi for complex graphics, or if  
you want to significantly enlarge the  
document  
Black and white for text and line art  
Grayscale for shaded or colored graphics and  
photos  
300 ppi for normal graphics and text  
150 ppi for photos  
Color, if the image is in color  
●
Display on screen  
75 ppi  
Black and white for text  
●
●
●
Grayscale for graphics and photos  
Color, if the image is in color  
Check the color settings  
You can set the color values to the following settings when scanning.  
Setting  
Recommended use  
Color  
Use this setting for high-quality color photos or documents in which the color is important.  
Use this setting for text documents.  
Black and White  
Grayscale  
Use this setting when file size is an issue or when you want to scan a document or  
photograph quickly.  
Optimize for text or pictures  
The following copy-quality settings are available:  
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the  
default setting.  
●
●
Mixed: Use this setting for documents that contain a mixture of text and graphics.  
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Text: Use this setting for documents that contain mostly text.  
●
●
Picture: Use this setting for documents that contain mostly graphics.  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button, and then scroll to  
and touch the Optimize button. Touch the  
arrow buttons to scroll through the options,  
and then touch an option to select it.  
4. Touch the Start Copy button to start copying.  
Clean the pickup rollers and separation pad in the document  
feeder  
If the product document feeder experiences paper-handling problems, such as jams or multiple-page  
feeds, clean the document feeder rollers and separation pad.  
1. Open the document feeder cover.  
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2. Use a moist, lint-free cloth to wipe both pickup  
rollers and the separation pad to remove dirt.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
3. Close the document feeder cover.  
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Solve scan to email problems  
If scan to email problems occur, try these solutions:  
Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in  
the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up.  
●
●
●
Make sure the Scan to Email feature is enabled. If it has been disabled, enable the feature through  
the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.  
Make sure the product is connected to a computer or to a network.  
Cannot connect to the email server  
Make sure the SMTP server name is correct. Check this setting with your system administrator or  
●
Internet Service Provider.  
If the product cannot establish a secure connection to the SMTP server, try without the secure  
connection or try a different server or port. Check this setting with your system administrator or  
Internet Service Provider.  
●
If the SMTP server requires authentication, make sure a valid user name and password are used.  
●
●
If the SMTP server uses an authentication method that is not supported, try a different server.  
Check this setting with your system administrator or Internet Service Provider.  
The email failed  
Verify that email addresses entered are correct.  
●
If the size of the email was too large, send fewer pages or reduce the scan resolution.  
●
Unable to scan  
If you are prompted for a PIN, enter the correct PIN for the outgoing profile.  
●
Make sure at least one email address is selected in the To field.  
●
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Solve scan to network folder problems  
If scan to network folder problems occur, try these solutions:  
Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in  
the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up.  
●
●
●
Make sure the Scan to Network Folder feature is enabled. If it has been disabled, enable the  
feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.  
Make sure the product is connected to a network.  
The scan failed  
Make sure the network path is in the correct format (//host/share/path) and the folder exists.  
●
●
●
Make sure the network directory is readable and writeable.  
If you are using the default file names for scanned files, make sure there are no conflicting file  
names. Remove some of the previously scanned files.  
Use the IP address instead of the host name. Make sure the product and host are connected to the  
same network.  
●
●
If the network folder is password protected, make sure to enter the correct user name and  
password.  
If a Disk full message displays, remove some files from the network folder.  
Turn the product off, and then on. Scan again.  
●
●
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Solve fax quality problems  
Check the scanner glass for dirt and smudges  
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can  
affect performance. Use the following procedure to clean the scanner.  
1. Use the power switch to turn off the product,  
and then unplug the power cord from the  
electrical socket.  
2. Open the scanner lid.  
3. Clean the scanner glass, the document feeder  
strips, and the white plastic backing with a soft  
cloth or sponge that has been moistened with  
nonabrasive glass cleaner.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
4. Dry the glass and white plastic parts with a  
chamois or a cellulose sponge to prevent  
spotting.  
5. Plug in the product, and then use the power  
switch to turn on the product.  
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Check the send-fax resolution setting  
If the product was unable to send a fax because the receiving fax machine did not answer or was busy,  
the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-  
communication-error options.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Open the Fax Resolution menu.  
Optimize for text or pictures  
The following copy-quality settings are available:  
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the  
default setting.  
●
Mixed: Use this setting for documents that contain a mixture of text and graphics.  
Text: Use this setting for documents that contain mostly text.  
●
●
●
Picture: Use this setting for documents that contain mostly graphics.  
1. Load the document onto the scanner glass or  
into the document feeder.  
2. From the Home screen on the product control  
panel, touch the Copy button.  
3. Touch the Settings button, and then scroll to  
and touch the Optimize button. Touch the  
arrow buttons to scroll through the options,  
and then touch an option to select it.  
4. Touch the Start Copy button to start copying.  
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Check the error correction setting  
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If  
the product detects an error during the transmission and the error-correction setting is On, the product  
can request that the portion of the fax be resent. The factory-set default for error correction is On.  
You should turn off error correction only if you are having trouble sending or receiving a fax, and you  
are willing to accept the errors in the transmission. Turning off the setting might be useful when you are  
trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone  
connection.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Service menu.  
3. Touch the Fax Service menu.  
4. Touch the Error Correction button, and then touch the On button.  
Send to a different fax machine  
Send the fax job to a different fax machine to see if another machine will successfully receive the fax  
job.  
Clean the pickup rollers and separation pad in the document  
feeder  
If the product document feeder experiences paper-handling problems, such as jams or multiple-page  
feeds, clean the document feeder rollers and separation pad.  
1. Open the document feeder cover.  
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2. Use a moist, lint-free cloth to wipe both pickup  
rollers and the separation pad to remove dirt.  
CAUTION: Do not use abrasives, acetone,  
benzene, ammonia, ethyl alcohol, or carbon  
tetrachloride on any part of the product; these  
can damage the product. Do not place liquids  
directly on the glass or platen. They might seep  
and damage the product.  
3. Close the document feeder cover.  
Check the fit-to-page setting  
If the product printed a fax job off the page, turn on the fit-to-page feature from the product control  
panel.  
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.  
1.  
From the Home screen on the product control panel, touch the Setup  
button.  
2. Touch the Fax Setup menu.  
3. Touch the Advanced Setup menu.  
4. Touch the Fit to Page button, and then touch the On button.  
Check the sender's fax machine  
Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.  
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Perform a fax diagnostic test  
From the product control panel, you can run a diagnostic test that provides information about the  
product fax settings.  
1.  
From the Home screen on the product control panel, touch the Setup  
2. Open the following menus  
button.  
System Setup  
●
●
Self Diagnostics  
3. Touch the Run Fax Test button to start the test. The product prints a test page that shows test results.  
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The product does not print or it prints slowly  
The product does not print  
If the product does not print at all, try the following solutions.  
1. Make sure the product is turned on and that the control panel indicates it is ready.  
If the control panel does not indicate the product is ready, turn the product off and then on  
again.  
◦
If the control panel indicates the product is ready, try sending the job again.  
◦
2. If the control panel indicates the product has an error, resolve the error and then try sending the  
job again.  
3. Make sure the cables are all connected correctly. If the product is connected to a network, check  
the following items:  
Check the light next to the network connection on the product. If the network is active, the  
light is green.  
◦
◦
◦
Make sure that you are using a network cable and not a phone cord to connect to the  
network.  
Make sure the network router, hub, or switch is turned on and that it is working correctly.  
4. Install the HP software from the CD that came with the product. Using generic print drivers can  
cause delays clearing jobs from the print queue.  
5. From the list of printers on your computer, right-click the name of this product, click Properties,  
and open the Ports tab.  
If you are using a network cable to connect to the network, make sure the printer name listed  
◦
on the Ports tab matches the product name on the product configuration page.  
If you are using a USB cable and are connecting to a wireless network, make sure the box is  
◦
checked next to Virtual printer port for USB.  
6. If you are using a personal firewall system on the computer, it might be blocking communication  
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.  
7. If your computer or the product is connected to a wireless network, low signal quality or  
interference might be delaying print jobs.  
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The product prints slowly  
If the product prints, but it seems slow, try the following solutions.  
1. Make sure the computer meets the minimum specifications for this product. For a list of  
specifications, go to this Web site: www.hp.com/support/ljm425series.  
2. When you configure the product to print on some paper types, such as heavy paper, the product  
prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not  
correct for the type of paper you are using, change the setting to the correct paper type.  
3. If your computer or the product is connected to a wireless network, low signal quality or  
interference might be delaying print jobs.  
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Solve walk-up USB printing problems  
The USB Flash Drive menu does not open when you insert the USB accessory  
●
●
●
The file does not print from the USB storage accessory  
The file that you want to print is not listed in the USB Flash Drive menu  
The USB Flash Drive menu does not open when you insert the USB  
accessory  
1. You might be using a USB storage accessory or a file system that this product does not support.  
Save the files on a standard USB storage accessory that uses File Allocation Table (FAT) file  
systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories.  
2. If another menu is already open, close that menu and then reinsert the USB storage accessory.  
3. The USB storage accessory might have multiple partitions. (Some USB storage accessory  
manufacturers install software on the accessory that creates partitions, similar to a CD.) Reformat  
the USB storage accessory to remove the partitions, or use a different USB storage accessory.  
4. The USB storage accessory might require more power than the product can provide.  
a. Remove the USB storage accessory.  
b. Turn the product off and then on.  
c. Use a USB storage accessory that has its own power supply or that requires less power.  
5. The USB storage accessory might not be functioning correctly.  
a. Remove the USB storage accessory.  
b. Turn the product off and then on.  
c. Try printing from another USB storage accessory.  
The file does not print from the USB storage accessory  
1. Make sure paper is in the tray.  
2. Check the control panel for messages. If paper is jammed in the product, clear the jam.  
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The file that you want to print is not listed in the USB Flash Drive  
menu  
1. You might be trying to print a file type that the USB printing feature does not support. The product  
supports .PDF and .JPEG file types.  
2. You might have too many files in a single folder on the USB storage accessory. Reduce the  
number of files in the folder by moving them to subfolders.  
3. You might be using a character set for the file name that the product does not support. In this case,  
the product replaces the file names with characters from a different character set. Rename the files  
using ASCII characters.  
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Solve direct connection problems  
If you have connected the product directly to a computer, check the cable.  
Verify that the cable is connected to the computer and to the product.  
●
●
●
Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.  
Verify that the cable is working correctly by connecting it to another product. Replace the cable if  
necessary.  
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201  
   
Solve wired network problems  
Check the following items to verify that the product is communicating with the network. Before  
beginning, print a configuration page from the product control panel and locate the product IP address  
that is listed on this page.  
Poor physical connection  
●
●
●
●
●
●
●
The computer is using the incorrect IP address for the product  
The computer is unable to communicate with the product  
The product is using incorrect link and duplex settings for the network  
New software programs might be causing compatibility problems  
The computer or workstation might be set up incorrectly  
The product is disabled, or other network settings are incorrect  
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft  
operating systems and not of the HP print drivers. For more information, go to Microsoft at  
www.microsoft.com.  
Poor physical connection  
1. Verify that the product is attached to the correct network port using a cable of the correct length.  
2. Verify that cable connections are secure.  
3. Look at the network port connection on the back of the product, and verify that the amber activity  
light and the green link-status light are lit.  
4. If the problem continues, try a different cable or port on the hub.  
The computer is using the incorrect IP address for the product  
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the  
product is selected. The product IP address is listed on the product configuration page.  
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always  
print to this printer, even if its IP address changes.  
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of  
the IP address.  
4. If the IP address is correct, delete the product and then add it again.  
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The computer is unable to communicate with the product  
1. Test network communication by pinging the network.  
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and  
then type cmd.  
b. Type ping followed by the IP address for your product.  
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in  
the Ping pane.  
c. If the window displays round-trip times, the network is working.  
2. If the ping command failed, verify that the network hubs are on, and then verify that the network  
settings, the product, and the computer are all configured for the same network.  
The product is using incorrect link and duplex settings for the  
network  
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change  
these settings, you must also change them for your network.  
New software programs might be causing compatibility problems  
Verify that any new software programs are correctly installed and that they use the correct print driver.  
The computer or workstation might be set up incorrectly  
1. Check the network drivers, print drivers, and the network redirection.  
2. Verify that the operating system is configured correctly.  
The product is disabled, or other network settings are incorrect  
1. Review the configuration page to check the status of the network protocol. Enable it if necessary.  
2. Reconfigure the network settings if necessary.  
Solve wired network problems  
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Solve wireless network problems  
Wireless connectivity checklist  
Verify that the network cable is not connected.  
●
Verify that the product and the wireless router are turned on and have power. Also make sure that  
the wireless radio in the product is turned on.  
●
Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the  
SSID. If you are not sure the SSID is correct, run the wireless setup again.  
●
●
●
●
●
●
With secured networks, verify that the security information is correct. If the security information is  
incorrect, run the wireless setup again.  
If the wireless network is working correctly, try accessing other computers on the wireless network.  
If the network has Internet access, try connecting to the Internet over a wireless connection.  
Verify that the encryption method (AES or TKIP) is the same for the product as it is for the wireless  
access point (on networks using WPA security).  
Verify that the product is within the range of the wireless network. For most networks, the product  
must be within 30 m (100 ft) of the wireless access point (wireless router).  
Verify that obstacles do not block the wireless signal. Remove any large metal objects between the  
access point and the product. Make sure poles, walls, or support columns containing metal or  
concrete do not separate the product and wireless access point.  
Verify that the product is located away from electronic devices that might interfere with the  
wireless signal. Many devices can interfere with the wireless signal including motors, cordless  
phones, security system cameras, other wireless networks, and some Bluetooth devices.  
●
Verify that the print driver is installed on the computer.  
●
●
●
●
Verify that you have selected the correct printer port.  
Verify that the computer and product connect to the same wireless network.  
For Mac OS X, verify that the wireless router supports Bonjour.  
The product does not print after the wireless configuration  
completes  
1. Make sure that the product is turned on and in the ready state.  
2. Turn off any third-party firewalls on your computer.  
3. Make sure that the wireless network is working correctly.  
4. Make sure that your computer is working correctly. If necessary, restart the computer.  
5. Verify that you can open the product HP Embedded Web Server from a computer on the network.  
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The product does not print, and the computer has a third-party  
firewall installed  
1. Update the firewall with the most recent update available from the manufacturer.  
2. If programs request firewall access when you install the product or try to print, make sure you  
allow the programs to run.  
3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the  
firewall when you have completed the wireless installation.  
The wireless connection does not work after moving the wireless  
router or product  
1. Make sure that the router or product connects to the same network that your computer connects to.  
2. Print a configuration page.  
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer  
configuration for the computer.  
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure  
the wireless setup for the product.  
Cannot connect more computers to the wireless product  
1. Make sure that the other computers are within the wireless range and that no obstacles block the  
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.  
2. Make sure that the product is turned on and in the ready state.  
3. Turn off any third-party firewalls on your computer.  
4. Make sure that the wireless network is working correctly.  
5. Make sure that your computer is working correctly. If necessary, restart the computer.  
The wireless product loses communication when connected to a  
VPN  
Typically, you cannot connect to a VPN and other networks at the same time.  
●
The network does not appear in the wireless networks list  
Make sure the wireless router is turned on and has power.  
●
The network might be hidden. However, you can still connect to a hidden network.  
●
Solve wireless network problems  
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205  
         
The wireless network is not functioning  
1. Make sure that the network cable is not connected.  
2. To verify if the network has lost communication, try connecting other devices to the network.  
3. Test network communication by pinging the network.  
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and  
then type cmd.  
b. Type ping followed by the router IP address.  
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in  
the Ping pane.  
c. If the window displays round-trip times, the network is working.  
4. Make sure that the router or product connects to the same network that the computer connects to.  
a. Print a configuration page.  
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer  
configuration for the computer.  
c. If the numbers are not the same, the devices are not connecting to the same network.  
Reconfigure the wireless setup for the product.  
Perform a wireless network diagnostic test  
From the product control panel, you can run a diagnostic test that provides information about the  
wireless network settings.  
1.  
From the Home screen on the product control panel, touch the Setup  
2. Open the following menus  
button.  
System Setup  
●
●
Self Diagnostics  
3. Touch the Run Network Test button to start the test. The product prints a test page that shows test  
results.  
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Reduce interference on a wireless network  
The following tips can reduce interference in a wireless network:  
Keep the wireless devices away from large metal objects, such as filing cabinets, and other  
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt  
radio signals.  
●
Keep the wireless devices away from large masonry structures and other building structures. These  
objects can absorb radio waves and lower signal strength.  
●
●
Position the wireless router in a central location in line of sight with the wireless products on the  
network.  
Solve wireless network problems  
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Solve product software problems with Windows  
A print driver for the product is not visible in the Printer folder  
1. Reinstall the product software.  
NOTE: Close any applications that are running. To close an application that has an icon in the  
system tray, right-click the icon, and select Close or Disable.  
2. Try plugging the USB cable into a different USB port on the computer.  
An error message was displayed during the software installation  
1. Reinstall the product software.  
NOTE: Close any applications that are running. To close an application that has an icon in the  
system tray, right-click the icon, and select Close or Disable.  
2. Check the amount of free space on the drive where you are installing the product software. If  
necessary, free up as much space as you can, and reinstall the product software.  
3. If necessary, run the Disk Defragmenter, and reinstall the product software.  
The product is in Ready mode, but nothing prints  
1. Print a configuration page, and verify the product functionality.  
2. Verify that all of the cables are correctly seated and within specifications. This includes the USB  
and power cables. Try a new cable.  
3. Verify the IP address on the configuration page matches the IP address for the software port. Use  
one of the following procedures:  
Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista  
a. Click Start.  
b. Click Settings.  
c. Click Printers and Faxes (using the default Start menu view) or click Printers (using the  
Classic Start menu view).  
d. Right-click the product driver icon, and then select Properties.  
e. Click the Ports tab, and then click Configure Port.  
f. Verify the IP address, and then click OK or Cancel.  
g. If the IP addresses are not the same, delete the driver, and reinstall the driver using the  
correct IP address.  
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Windows 7  
a. Click Start.  
b. Click Devices and Printers.  
c. Right-click the product driver icon, and then select Printer properties.  
d. Click the Ports tab, and then click Configure Port.  
e. Verify the IP address, and then click OK or Cancel.  
f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the  
correct IP address.  
Solve product software problems with Windows  
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209  
Solve product software problems with Mac OS X  
The print driver is not listed in the Print & Fax or Print & Scan list  
●
●
●
The product name does not appear in the product list in the Print & Fax or Print & Scan list  
The print driver does not automatically set up the selected product in the Print & Fax or Print &  
Scan list  
A print job was not sent to the product that you wanted  
●
●
When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan  
list after the driver is selected.  
You are using a generic print driver when using a USB connection  
●
The print driver is not listed in the Print & Fax or Print & Scan list  
1. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/  
PPDs/Contents/Resources. If necessary, reinstall the software.  
2. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the  
software.  
The product name does not appear in the product list in the Print &  
Fax or Print & Scan list  
1. Make sure that the cables are connected correctly and the product is on.  
2. Print a configuration page to check the product name. Verify that the name on the configuration  
page matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list.  
3. Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.  
4. Replace the USB or network cable with a high-quality cable.  
The print driver does not automatically set up the selected product  
in the Print & Fax or Print & Scan list  
1. Make sure that the cables are connected correctly and the product is on.  
2. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/  
PPDs/Contents/Resources. If necessary, reinstall the software.  
3. If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the  
software.  
4. Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.  
5. Replace the USB or network cable with a high-quality cable.  
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A print job was not sent to the product that you wanted  
1. Open the print queue and restart the print job.  
2. Another product with the same or similar name might have received your print job. Print a  
configuration page to check the product name. Verify that the name on the configuration page  
matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list.  
When connected with a USB cable, the product does not appear in  
the Print & Fax or Print & Scan list after the driver is selected.  
Software troubleshooting  
1. Make sure that your Mac operating system is Mac OS X 10.5 or later.  
2. Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.  
Hardware troubleshooting  
1. Make sure that the product is turned on.  
2. Make sure that the USB cable is connected correctly.  
3. Make sure that you are using the appropriate Hi-Speed USB cable.  
4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect  
all of the devices from the chain, and then connect the cable directly to the USB port on the  
computer.  
5. Check to see if more than two non-powered USB hubs are connected in a row on the chain.  
Disconnect all of the devices from the chain, and then connect the cable directly to the USB port  
on the computer.  
NOTE: The iMac keyboard is a non-powered USB hub.  
You are using a generic print driver when using a USB connection  
If you connected the USB cable before you installed the software, you might be using a generic print  
driver instead of the driver for this product.  
1. Delete the generic print driver.  
2. Reinstall the software from the product CD. Do not connect the USB cable until the software  
installation program prompts you.  
3. If multiple printers are installed, make sure that you have selected the correct printer in the  
Format For drop-down menu in the Print dialog box.  
Solve product software problems with Mac OS X  
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Remove software (Windows)  
Windows XP  
1. Click Start, and then click Programs.  
2. Click HP, and then click the product name.  
3. Click Uninstall, and then follow the onscreen instructions to remove the software.  
Windows Vista and Windows 7  
1. Click Start, and then click All Programs.  
2. Click HP, and then click the product name.  
3. Click Uninstall, and then follow the onscreen instructions to remove the software.  
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Remove software (Mac OS X)  
You must have administrator rights to remove the software.  
1. Disconnect the product from the computer.  
2. Open Applications.  
3. Select Hewlett Packard.  
4. Select HP Uninstaller.  
5. Select the product from the list of devices, and then click the Uninstall button.  
6. After the software is uninstalled, restart the computer and empty the Trash.  
Remove software (Mac OS X)  
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9 Supplies and accessories  
Order parts, accessories, and supplies  
HP policy on non-HP supplies  
HP anticounterfeit Web site  
●
●
●
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215  
   
Order parts, accessories, and supplies  
HP original toner cartridge and paper  
Order genuine HP parts or accessories  
Order through service or support providers  
www.hp.com/go/suresupply  
www.hp.com/buy/parts  
Contact an HP-authorized service or support provider.  
Item  
Part number  
Cartridge number  
Description  
HP LaserJet toner cartridge  
CF280A (standard)  
CF280X (extended)  
CF284A  
80A  
80X  
Black toner cartridge  
Input tray  
500-sheet Tray 3  
USB 2.0 printer cable  
C6518A  
(2-meter standard) A-to-B cable  
HP policy on non-HP supplies  
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or  
remanufactured.  
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does  
not affect either the warranty to the customer or any HP support contract with the customer. However, if  
product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner  
cartridge, HP will charge its standard time and materials charges to service the product for the  
particular failure or damage.  
HP anticounterfeit Web site  
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel  
message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps  
to resolve the problem.  
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:  
The supplies status page indicates that a non-HP supply is installed.  
●
●
●
You are experiencing a high number of problems with the toner cartridge.  
The cartridge does not look like it usually does (for example, the packaging differs from  
HP packaging).  
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Index  
A
cartridges  
non-HP 216  
counterfeit supplies 216  
custom-size copies 59  
accessories  
ordering 215, 216  
AirPrint 51  
recycling 145  
storage 145  
D
darkness, contrast settings  
copy 62  
fax 84  
default copy settings  
changing 65  
restoring to factory settings 66  
default gateway, setting 133  
defaults, restoring 155  
delaying fax sending 100  
deleting faxes from memory 93  
dial tone detection settings 82  
dialing  
answer mode, setting 87  
answering machines, connecting  
fax settings 88  
anticounterfeit supplies 216  
applications  
downloading 132  
Apps menu 132  
archival-quality printing 49  
autoreduction settings, fax 90  
checklist  
fax troubleshooting 105  
cleaning  
glass 182, 186, 192  
paper path 178  
collating copies 57  
configuration page 6  
contrast settings  
copy 62  
fax 84  
control panel  
B
billing codes, fax  
using 85  
bin, output  
locating 2  
bins, output  
jams, clearing 174  
blocking faxes 88  
booklets  
printing (Mac) 44  
printing (Windows) 39  
busy signals, redialing options 83  
buttons and lights 4  
help 156  
Home screen 4  
locating 2  
menu map, printing 6  
message types 157  
messages, troubleshooting  
157  
from a telephone 100  
pauses, inserting 82  
prefixes, inserting 82  
redialing automatically,  
settings 83  
tone or pulse settings 83  
distinctive-ring settings 89  
document feeder  
Reports menu 6  
copying  
jams 168  
door release, locating 2  
dots per inch (dpi)  
fax 84  
dpi (dots per inch)  
fax 84  
draft mode, copying 63  
drivers  
collation 57  
contrast, adjusting 62  
double-sided 58  
draft mode 63  
C
camera, locating 2  
canceling  
enlarging 59  
faxes 93  
light/dark settings 62  
multiple copies 55  
multiple-page originals 56  
paper size and type 64  
quality, adjusting 61  
reducing 59  
restore default settings 66  
set new default settings 65  
single copies 54  
print job (Mac) 47  
print job (Windows) 45  
capture stage, locating 2  
cartridge  
changing settings (Mac) 24  
changing settings (Windows)  
22  
presets (Mac) 41  
settings (Mac) 41  
usage page 6  
part numbers 216  
replacing 146  
supplies status page 6  
Index  
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217  
 
G
DSL  
faxing 94  
extension phone receiving 76  
forwarding 87  
gateway, setting default 133  
glass, cleaning 182, 186, 192  
group-dial entries  
creating 80  
duplex printing (double-sided)  
manual settings (Windows) 30  
duplex settings, changing 135  
pauses, inserting 82  
polling 92  
printing 102  
printing private faxes 104  
private receive 91  
receiving when you hear fax  
tones 104  
deleting 80  
editing 80  
E
EconoMode setting 141  
economy settings 141  
electronic faxes  
H
help, control panel 156  
Home screen, control panel 4  
HP Device Toolbox, using 136  
HP Embedded Web Server  
changing network settings 133  
changing password 140  
changing product name 133  
opening 133, 140  
redial settings 83  
sending 98  
reports, printing all 107  
reprinting faxes 90  
reprinting from memory 103  
resolution 84  
email, scanning to  
resolution settings 187  
Embedded Web Server  
changing network settings 133  
changing password 140  
changing product name 133  
opening 133, 140  
enlarging documents  
copying 59  
error messages, control panel  
157  
error messages, fax 109, 114,  
120  
ring patterns 89  
rings-to-answer 88  
security, private receive 91  
sending from a telephone 100  
sending from software 98  
solve general problems 126  
speed dials 98  
stamp-received 91  
unable to receive 120  
unable to send 114  
using DSL, PBX, or ISDN 94  
using VoIP 95  
HP ePrint, using 50  
HP fraud Web site 216  
HP Reconfiguration Utility  
network installation 130  
HP Scan software (Mac) 69  
HP Scan software (Windows) 68  
HP Utility for Mac  
Bonjour 138  
features 138  
opening 138  
error report, fax  
printing 108  
error-correction setting, fax 108  
errors  
software 208  
extension phones  
V.34 setting 108  
HP Utility, Mac 138  
HP Web Jetadmin 139  
HP Web Services  
volume settings 90  
fax date, setup  
use control panel 77  
use HP Fax Setup Wizard 77  
fax header, setup  
use control panel 77  
use HP Fax Setup Wizard 77  
fax time, setup  
use control panel 77  
use HP Fax Setup Wizard 77  
fax troubleshooting  
ap  
receiving faxes from 76  
sending faxes from 100  
plications 132  
enabling 132  
HP Web Services, enabling 50  
F
factory-set defaults, restoring 155  
fax  
I
identification cards  
copying 60  
input tray  
answer mode 87  
autoreduction 90  
billing codes 85  
blocking 88  
canceling 93  
confirming number 100  
contrast setting 84  
delaying sending 100  
deleting from memory 93  
detect-dial-tone settings 82  
dial prefixes 82  
dialing, tone or pulse 83  
error report, printing 108  
error-correction 108  
loading 13  
locating 2  
interface ports  
locating 3  
IPv4 address 133  
ISDN  
checklist 105  
faxing  
from a computer (Mac) 98  
from a computer (Windows)  
98  
Fit to Page setting, fax 90  
fonts  
faxing 94  
lists, printing 6  
J
forwarding faxes 87  
fraud Web site 216  
front cover, locating 2  
jams  
document feeder, clearing  
168  
locating 167  
218  
Index  
ENWW  
settings, changing 133  
settings, viewing 133  
network port  
locating 3  
networks  
pages per sheet 42  
selecting 180  
supported sizes 10  
supported types 12  
paper jams. See jams  
paper pickup problems  
solving 166  
output bin, clearing 174  
preventing 166  
tracking number of 6  
Jetadmin, HP Web 139  
L
configuration page 6  
default gateway 133  
installing the product 130  
IPv4 address 133  
settings report 6  
subnet mask 133  
landscape orientation  
changing (Mac) 43  
changing (Windows) 34  
lightness  
copy contrast 62  
fax contrast 84  
link speed settings 135  
loading paper  
input tray 13  
lock  
paper sizes  
copy settings 64  
selecting (Mac) 47  
selecting (Windows) 45  
selecting custom sizes (Mac)  
47  
selecting custom sizes  
(Windows) 45  
non-HP supplies 216  
number of copies, changing 55  
O
OCR software 74  
online help, control panel 156  
optical character recognition  
software 74  
optional Tray 3  
part numbers 216  
ordering  
supplies and accessories 216  
ordering supplies  
Web sites 215  
orientation  
changing (Mac) 43  
changing (Windows) 34  
output bin  
paper types  
product 140  
logs, fax  
copy settings 64  
sel  
ecting (Mac) 43  
error 108  
printing all 107  
selecting (Windows) 35  
paper, covers  
printing (Mac) 43  
printing (Windows) 36  
part numbers  
optional Tray 3 216  
toner cartridge 216  
USB cable 216  
pauses, inserting 82  
PBX  
M
Mac  
driver settings 24, 41  
HP Utility 138  
problems, troubleshooting 210  
scanning from TWAIN-  
compliant software 74  
managing network 133  
media  
pages per sheet 42  
memory  
deleting faxes 93  
reprinting faxes 103  
menus, control panel  
map, printing 6  
messages, control panel 157  
Microsoft Word, faxing from 99  
model number, locating 3  
multiple pages per sheet 42  
printing (Windows) 32  
multiple-page originals  
copying 56  
faxing 94  
PCL font list 6  
locating 2  
outside lines  
phone book, fax  
adding entries 98  
deleting all entries 78  
phones  
receiving faxes from 76, 104  
phones, downstream  
sending faxes from 100  
polling faxes 92  
portrait orientation  
changing (Mac) 43  
changing (Windows) 34  
ports  
locating 3  
power-down delay  
setting 141  
prefixes, dial 82  
presets (Mac) 41  
print drivers  
dial prefixes 82  
pauses, inserting 82  
P
page count 6  
page orientation  
changing (Mac) 43  
changing (Windows) 34  
page sizes  
scaling documents to fit (Mac)  
43  
scaling documents to fit  
(Windows) 38  
pages per sheet 42  
selecting (Windows) 32  
paper  
N
n-up printing 42  
selecting (Windows) 32  
network  
fax autoreduction settings 90  
jams 166  
ordering 216  
password, changing 140  
password, setting 140  
product name, changing 133  
choosing 181  
Index  
ENWW  
219  
print drivers (Mac)  
changing settings 24  
settings 41  
reducing documents  
copying 59  
replacing toner cartridge 146  
reports  
sending faxes  
billing codes 85  
canceling 93  
confirmation 100  
delaying 100  
error report, printing 108  
forwarding 87  
from downstream telephone  
100  
print job  
canceling (Mac) 47  
canceling (Windows) 45  
print quality  
improving 177  
printer driver (Windows)  
supported 20  
printer drivers (Mac)  
settings 41  
printer drivers (Windows)  
changing settings 22  
printing  
Configuration Report 6  
Demo Page 6  
Menu Structure 6  
Network Summary 6  
PCL Font List 6  
PCL6 Font List 6  
PS Font List 6  
from software 98  
serial number, locating 3  
service page 6  
settings  
Service Page 6  
Supplies Status 6  
Usage Page 6  
Reports menu 6  
reports, fax  
driver presets (Mac) 41  
drivers 22  
drivers (Mac) 24  
factory-set defaults, restoring  
155  
from USB storage accessories  
52  
error 108  
product reports 6  
settings (Mac) 41  
printing on both sides  
manual settings (Windows) 30  
private receive 91  
problem-solving  
printing all 107  
reprinting faxes 90, 103  
resize documents  
copying 59  
network report 6  
setup  
scan to email and network  
folder 71  
shortcuts (Windows)  
Mac 43  
Windows 38  
cre  
ating 27  
no response 197  
slow response 198  
protocol settings, fax 108  
PS font list 6  
resolution  
fax 84  
using 26  
size, copy  
reducing or enlarging 59  
sizes, media  
Fit to Page setting, faxing 90  
sleep delay  
restoring factory-set defaults 155  
ring patterns 89  
ring tones  
distinctive 89  
rings-to-answer setting 88  
pulse-dialing 83  
R
Readiris OCR software 74  
rear door  
locating 3  
receiving faxes  
disabling 141  
enabling 141  
small documents  
copying 60  
S
scale documents  
Mac 43  
answer mode, setting 87  
autoreduction settings 90  
blocking 88  
error report, printing 108  
from extension phone 76  
polling 92  
Windows 38  
software  
scaling documents  
copying 59  
scanner  
glass cleaning 182, 186, 192  
scanning  
HP Utility for Mac 138  
HP Web Jetadmin 139  
problems 208  
Readiris OCR 74  
scanning from TWAIN or  
WIA 74  
reprinting 103  
from HP Scan software (Mac)  
69  
from HP Scan software  
(Windows) 68  
OCR software 74  
to email, setup 71  
to network folder, setup 71  
TWAIN-compliant software 74  
WIA-compliant software 74  
reprinting faxes 90  
ring patterns, settings 89  
rings-to-answer settings 88  
stamp-received setting 91  
when you hear fax tones 104  
recycling supplies 145  
redialing  
sending faxes 98  
uninstalling for Mac 213  
uninstalling for Windows 212  
solve  
fax problems 114  
solve problems  
fax 126  
automatically, settings 83  
220  
Index  
ENWW  
solving  
walk-up USB printing  
problems 199  
special paper for covers  
printing (Mac) 43  
printing (Windows) 36  
speed dials  
programming 98  
speed-dial entries  
creating 79  
non-HP 216  
recycling 145  
storage 145  
volume, adjusting 90  
W
walk-up USB printing 52  
watermarks  
printing (Mac) 47  
printing (Windows) 46  
Web Services  
applications 132  
enabling 132  
Web sites  
Tray 1  
jams, clearing 169  
trays  
jams, clearing 171, 173  
supported paper sizes 10  
supported paper types 12  
troubleshooting  
deleting 80  
checklist 152  
fraud reports 216  
ordering supplies 215  
WIA-compliant software, scanning  
from 74  
editing 79  
status  
control panel messages 157  
fax error-correction setting  
108  
faxes 105  
jams 166  
Mac problems 210  
network problems 202  
paper feed problems 166  
receive fax 120  
Home screen, control panel 4  
HP Utility, Mac 138  
supplies, printing report 6  
storing  
toner cartridges 145  
subnet mask 133  
supplies  
Windows  
driver settings 22  
faxing from 99  
scannin  
g from TWAIN or WIA  
software 74  
wireless network  
counterfeit 216  
send fax 114  
troubleshooting 204  
wireless network interference 207  
Word, faxing from 99  
low threshold settings 143  
non-HP 216  
ordering 215, 216  
part numbers 216  
recycling 145  
replacing toner cartridge 146  
status, viewing with HP Utility  
for Mac 138  
USB connection 201  
walk-up USB printing  
problems 199  
Windows problems 208  
wired network 202  
wireless network 204  
TWAIN-compliant software,  
scanning from 74  
two-sided printing  
using when low 143  
supplies status page 6  
manual settings (Windows) 30  
T
U
TCP/IP  
unblocking fax numbers 88  
uninstalling Mac software 213  
uninstalling Windows software  
212  
usage page 6  
USB cable, part number 216  
USB connection  
manually configuring IPv4  
parameters 133  
telephones  
receiving faxes from 76, 104  
telephones, downstream  
sending faxes from 100  
tone-dialing 83  
troubleshooting 201  
USB port  
toner cartridge  
checking for damage 179  
low threshold settings 143  
part numbers 216  
replacing 146  
locating 3  
USB storage accessories  
printing from 52  
V
supplies status page 6  
using when low 143  
toner cartridges  
V.34 setting 108  
VoIP  
faxing 95  
door release, locating 2  
Index  
ENWW  
221  
222  
Index  
ENWW  
© 2012 Hewlett-Packard Development Company, L.P.  
www.hp.com  

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