hp LaserJet 3200/3200m
printer · fax · copier · scanner
user
guide
LaserJet
all-in-one
hp LaserJet 3200/3200m product
user guide
Copyright and License
© Hewlett-Packard Company 2001
All Rights Reserved. Except as allowed by copyright laws or herein, reproduction, adaptation, or translation
without prior written permission is prohibited.
A user of the Hewlett-Packard printer associated with this user guide is granted a license to: a) print hard
copies of this user guide for PERSONAL, INTERNAL, or COMPANY use subject to the restriction not to
sell, resell, or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a
network server provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the
Hewlett-Packard printer associated with this user guide.
Third Edition, April 2001
Warranty
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE
Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage
alleged in connection with the furnishing or use of this information.
NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER
SOFTWARE: Use, duplication, or disclosure by the Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data Clause at DFARS 52.227-7013.
Material scanned by this product may be protected by governmental laws and other regulations, such as
copyright laws. The customer is solely responsible for complying with all such laws and regulations.
EN
Trademark Credits
Microsoft, Windows, and MS-DOS are U.S. registered trademarks of Microsoft Corporation. ENERGY
STAR is a U.S. registered service mark of the U.S. EPA. CompuServe is a trademark of CompuServe, Inc.
All other products mentioned herein may be trademarks of their respective companies.
This product is approved for use only in:
Australia, Canada, Hong Kong, Ireland, Malaysia, New Zealand, Singapore, the United
States, and the United Kingdom.
Local country laws may prohibit the use of this product outside of the countries specified. It is strictly
forbidden by law in most countries to connect nonapproved telecommunications equipment (fax machines)
to public telephone networks.
Safety Information
WARNING!
Potential Shock Hazard
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric
shock.
1
2
Read and understand all instructions in the user guide.
Use only a grounded electrical outlet when connecting the HP LaserJet 3200 product to a power
source. If you don’t know whether the outlet is grounded, check with a qualified electrician.
3
Do not touch the contacts on the end of the telephone cord or any of the sockets on the HP LaserJet
3200 product. Replace damaged cords immediately.
4
5
6
7
8
9
Never install telephone wiring during a lightning storm.
Observe all warnings and instructions marked on the product.
Unplug this product from wall outlets and telephone jacks before cleaning.
Do not install or use this product near water or when you are wet.
Install the product securely on a stable surface.
Install the product in a protected location where no one can step on or trip over the line cord and the
line cord will not be damaged.
10 If the product does not operate normally, see see chapter (starting on page 147).
11 Refer all servicing questions to qualified personnel.
Information regarding FCC Class B, Parts 15 and 68 requirements can be found in “Specifications” on
page 227.
EN
EN
Loading print media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Loading print media to be faxed, copied, or scanned . . . . . .26
Loading media to be printed . . . . . . . . . . . . . . . . . . . . . . . . .28
Selecting the output path . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Using the HP LaserJet Director . . . . . . . . . . . . . . . . . . . . . . .32
Reports
Printing the fax activity log . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Setting the fax activity log to print automatically . . . . . . . . . . .44
Printing a fax call report . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Setting when the fax call report prints. . . . . . . . . . . . . . . . . . .45
Including the first page of each fax on the fax call report . . . .46
Printing a one-touch, speed-dial, and group-dial report . . . . .47
EN
Contents 5
Printing the control panel menu structure . . . . . . . . . . . . . . . .47
Printing a configuration report. . . . . . . . . . . . . . . . . . . . . . . . .48
Using the Contrast button to adjust the contrast for the current fax
and group-dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Deleting all speed-dial codes, one-touch keys,
Changing the default contrast and resolution
6 Contents
EN
Enabling stamp received faxes . . . . . . . . . . . . . . . . . . . . . . .96
Faxing using the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
5 Printing
Changing the resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Printing Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
6 Copying
Making black and white copies . . . . . . . . . . . . . . . . . . . . . .121
Making color copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Using the Contrast button to adjust the contrast for the current fax
or copy job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Adjusting copy quality for the current job . . . . . . . . . . . . . . .123
Reducing or enlarging copies for the current job . . . . . . . . .123
EN
Contents 7
Default Copy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Changing the default copy contrast . . . . . . . . . . . . . . . . . . .126
7 Scanning
Using the Scan key to scan . . . . . . . . . . . . . . . . . . . . . . . . .139
Scanning with TWAIN-enabled software. . . . . . . . . . . . . . . . . . .142
Common Macintosh problems. . . . . . . . . . . . . . . . . . . . . . . . . . .202
Problems in the Chooser . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Printing errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
USB problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Selecting an alternate PPD. . . . . . . . . . . . . . . . . . . . . . . . . .206
Renaming the printer driver . . . . . . . . . . . . . . . . . . . . . . . . .207
8 Contents
EN
Cleaning the print paper path . . . . . . . . . . . . . . . . . . . . . . . .211
Recalibrating the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . .216
New Zealand Telecom Regulatory Notices. . . . . . . . . . . . . . . . .238
Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240
Hewlett-Packard limited warranty statement. . . . . . . . . . . . .245
Obtaining hardware service . . . . . . . . . . . . . . . . . . . . . . . . .247
Returning the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
Service information form . . . . . . . . . . . . . . . . . . . . . . . . . .248
Software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . .249
HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251
EN
Contents 9
HP sales and service offices . . . . . . . . . . . . . . . . . . . . . . . . . . .253
Worldwide Hewlett-Packard Country/Region
Sales and Service Offices . . . . . . . . . . . . . . . . . . . . . . .253
10 Contents
EN
About This Guide
Introduction
This user guide provides details for initiating tasks from the product
control panel, changing infrequently used settings, resolving
problems, and contacting HP support. This guide also provides an
overview of how the software works.
Other resources for product information
You can obtain product information that is not included in this guide
from the following resources:
l
Getting Started Guide – You already referred to this guide when
you set up the product. It includes specific information about
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Software Help – The software Help includes overview
information about and procedures performed using the software.
World Wide Web – The following is a website created for the HP
LaserJet 3200 product:
http://www.hp.com/support/lj3200/
EN
Introduction 11
Using this guide with your product functionality
Because product functionality varies according to installation, all
procedures in this guide will have one or more of the following icons
above them to denote the location from which you can perform that
procedure. This user guide focuses on control panel procedures,
some of which you can also do from the software. More than one icon
can appear above a procedure.
This icon
Appears
For procedures you can do from the control panel.
For procedures you can do from the HP LaserJet
Director or software when the product is directly
connected to your computer using a universal serial
bus (USB) or parallel cable.
For more information regarding these procedures,
see the software Help.
For procedures you can do from your computer if the
product is connected to the network using a
For procedures you can do from your Windows-
compatible computer if the product is directly
connected to someone else’s computer using a
parallel cable and the other person has Windows
sharing available. The only procedures you can do
are printing-related.
12 Chapter 1 - About This Guide
EN
Getting to Know the
Product
Introduction
The HP LaserJet 3200 product, a powerful business tool, gives you
the capabilities of a full range of office equipment. With this product,
you can:
l
Fax – Use the product as a standalone fax machine to send and
receive laser-quality faxes, as well as to perform advanced tasks
such as forwarding faxes to another location. See “Faxing” on
page 53 for more information.
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print speed of nine pages per minute. See “Printing” on page 103
for more information.
Copy – Make superior laser-quality copies. You can make up to
99 copies of a 30-page original. You can also adjust the contrast,
enlarge or reduce the copies, collate, and more. See “Copying”
on page 119 for more information.
l
Scan – Scan important color or black-and-white documents to
create electronic files of them. Scan documents and save them
on a website. Use the scanner to make a fax cover sheet, or scan
documents for use with other software. You can also scan a
document and attach it to an e-mail message (if you have a
compatible e-mail program). See “Scanning” on page 131 for
more information.
l
Use Software – Use the software to store and organize
documents so you can quickly find that invoice, receipt, or
business card from weeks ago. See the software Help for more
information about using the software.
This multifunction product helps increase your productivity by
allowing you to do more than one task at a time. For example, send
an electronic fax while the product makes copies, or scan a document
while printing. See “What you can do with the product” on page 14.
EN
Introduction 13
The tables in this section show which functions will work when
another function is already in use:
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When the product is directly connected to a computer, or
When the product is connected to a network.
When the product is directly connected to a
computer
This table shows what functions will work when another function is
already in use if the product is directly connected to your computer.
If the
product
is:
Can I?
Send a
print job
Receive Send a
a paper paper fax a PC fax fax
fax
Receive Send a PC Scan to
Copy
the PC
Printing a Yes. Prints Yes.
file when first Prints
Yes.
Yes.
Yes.
Yes.
No.
Wait until
print job
ends.
print job
ends.
when
first job
ends.
Printing a Yes. Prints Yes.
Yes.
Yes.
Yes.
Yes.
Yes.
No.
paper fax when fax
printing
Prints
when
Wait until
print job
ends.
ends.
first job
ends.
Receiving Yes. Prints No.
Yes.
Sends
No.
Phone
Yes.
Sends
Yes, if a
print job is
not
a paper
fax
when fax
printing
ends.
Phone
line is in when first line is in when first
use.
fax job
ends.
use.
fax job
ends.
activated.
Sending a Yes.
paper fax
No.
Phone
Yes.
Sends
No.
Phone
Yes.
Sends
Yes, if the Yes, if the
document document
line is in when first line is in when first feeder tray feeder tray
use.
fax job
ends.
use.
fax job
ends.
is not in
use.
is not in
use.
Copying Yes. Prints Yes.
Yes, if the Yes.
document
feeder tray
Yes.
Yes, if the No.
document Wait until
feeder tray print job
when
copying
ends.
Prints
when
copying is not in
ends. use.
is not in
use.
ends.
14 Chapter 2 - Getting to Know the Product
EN
If the
product
is:
Can I?
Send a
print job
Receive Send a
Receive Send a PC Scan to
a paper paper fax a PC fax fax
fax
Copy
the PC
Receiving No.
a PC fax
No.
Phone
No. Sends No.
when first Phone
No. Sends No.
when first
No.
line is in fax job
line is in fax job
use.
ends.
use.
ends.
Sending a Yes.
No.
Yes.
No.
Yes.
Yes.
Yes.
PC fax
Phone
Sends
Phone
Sends
line is in when first line is in when first
use.
fax job
ends.
use.
fax job
ends.
Scanning Yes.
Yes.
No.
Yes.
Yes.
No.
No.
Document
feeder tray
is in use.
Document Document
feeder tray feeder tray
is in use.
is in use.
EN
What you can do with the product 15
When the product is connected to a network
This table shows what functions will work when you or another
network user are using some other function, and the product is
connected to the network using a supported HP JetDirect print server.
If the
product
is:
Can I?
Send a
print job paper fax paper fax PC fax
Receive a Send a
Receive a Send a Scan to
Copy
PC fax
the PC
Printing a Yes.
file Prints
Yes.
Prints
Yes.
No. Not
available
to network
users.
Yes.
Yes.
No.
Wait until
print job
ends.
when first when file
print job
ends.
print job
ends.
Printing a Yes.
paper fax Prints
Yes.
Prints
Yes.
No. Not
available
to network
users.
Yes.
Yes.
Yes.
No.
Wait until
print job
ends.
when fax when first
printing
ends.
job ends.
Receiving Yes.
No.Phone Yes.
line is in Sends
No. Not
available Sends
Yes.
Yes, if print
job is not
activated.
a paper
fax
Prints
when fax use.
printing
when first to network whenfirst
fax job
ends.
users.
fax job
ends.
ends.
Sending a Yes.
paper fax
No.Phone Yes.
No. Not
available Sends
Yes.
Yes, if the Yes, if the
document document
line is in
use.
Sends
when first to network whenfirst feeder tray feeder tray
fax job
ends.
users.
fax job
ends.
is not in
use.
is not in
use.
Copying Yes.
Prints
Yes.
Yes, if the No. Not
document available
feeder tray to network
Yes.
Yes, if the No.
document Wait until
feeder tray print job
Prints
when
copying
ends.
when
copying
ends.
Receiving No.
is not in
use.
users.
is not in
use.
ends.
No.
No.
No. Not
No.
No.
No.
a PC fax Network
users
Network Network
available Network Network
Network
users
cannot
users
users
to network users
users
cannot
receive
cannot
receive
cannot
receive PC
users.
cannot
cannot
receive receive PC receive PC
PC faxes. PC faxes. faxes.
PC
faxes.
faxes.
faxes.
Sending a Yes.
PC fax
No.Phone Yes.
No. Not
available Sends
Yes.
Yes.
Yes.
line is in
use.
Sends
when first to network whenfirst
fax job
ends.
users.
fax job
ends.
16 Chapter 2 - Getting to Know the Product
EN
If the
product
is:
Can I?
Send a
Receive a Send a
Receive a Send a Scan to
Copy
print job paper fax paper fax PC fax
PC fax
the PC
Scanning Yes.
Yes.
No.
No. Not
Yes.
No.
No.
Document available
feeder tray to network
Document Document
feeder tray feeder tray
is in use.
users.
is in use.
is in use.
EN
What you can do with the product 17
The topics in this section familiarize you with the control panel and
how to use it. They also provide graphics of the product to help
identify the different external hardware parts.
l
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Control panel lights and keys
Using the control panel menu structure
Identifying hardware parts
Control panel lights and keys
The lights on the control panel provide the status of the product, and
the keys are used to fax paper-based documents, make copies, scan
documents, and adjust settings for the product. See “Using the
control panel menu structure” on page 19 for more information about
menu settings.
9
5
3
8
10
2
4
1
7
6
19
18
11
17
12
16
14
13
15
1
Error light – When solid, indicates an error
condition.
2
Ready Light – When solid, indicates the
product is ready and has no error conditions.
When blinking, indicates the product is
processing a job.
3
5
Control Panel Display – Displays messages
or Menu settings.
4
6
Enter/Menu key – Use to gain access to the
Menu, save a selection, or go down one level in
the Menu settings.
Back Space key – Use to go up one level in
the Menu settings or to backspace when
typing text.
Back Arrow key (<) – Use to scroll back
through items at the same Menu level or to
move back through text.
18 Chapter 2 - Getting to Know the Product
EN
7
9
Forward Arrow key (>) – Use to scroll forward 8
through items at the same Menu level or to
insert a space when typing text.
Stop/Clear key – Stops or clears any action in
progress, or exits the Menu settings.
Scan key – Starts the scan function.
10 Copy key – Starts the copy function.
11 One-touch keypad – Use the keys on the one- 12 Fax/Send key – Starts the fax function, or use
touch keypad to store frequently dialed fax
numbers.
to enter into manual dialing mode.
13 Volume key – Use to adjust the line monitor
14 Speed-Dial key – Press this key plus a
one-, two-, or three-digit code on the numeric
keys to fax to previously stored fax numbers.
volume for incoming and outgoing fax sounds.
15 Redial/Pause key – Press to redial the last
fax number or to insert a pause into a fax
number.
16 Numeric keys – Use to type codes and enter
fax numbers. Also use to add letters when
typing a name in the fax header or for speed-
dials.
17 Reduce/Enlarge key – Use to adjust the size 18 Resolution key – Use to adjust the resolution,
of the current copy job.
or sharpness, for the current fax or copy job.
19 Contrast key – Use to adjust the contrast, or
difference between light and dark areas, for
the current fax or copy job.
What follows is a hierarchical diagram of the control panel menu
structure. You might want to refer to this menu structure while making
changes to settings and features.
To print a copy of this menu structure, see “Printing the control panel
menu structure” on page 47. To see which settings are currently
selected, print a configuration report. See “Printing a configuration
report” on page 48 for instructions.
The following is a general procedure for using the control panel
menu.
To use the control panel keys:
1
2
Press ENTER/MENU to begin.
Use the < or > key to select one of the choices from the main
Menu, and then press ENTER/MENU.
3
4
Use the < or > key to select one of the choices from the Submenu
and press ENTER/MENU.
If applicable, use the < or > key to select one of the choices from
the second Submenu and press ENTER/MENU.
EN
Identifying product components 19
Control panel main menu and first submenu
The following lists the choices in the control panel main menu and the
corresponding first submenu.
Main Menu
FAX JOB STATUS
Submenu
FAX FUNCTIONS
SEND FAX LATER
STOP RECEIVE TO PC
REPRINT LAST FAXES
POLLING RECEIVE
CLEAR STORED FAXES
TIME/DATE, HEADER TIME/DATE
FAX HEADER
DEFAULT QUALITY
COPY SETUP
DEFAULT CONTRAST
DEFAULT COLLATION
DEFAULT # OF COPIES
DEF. REDUCE/ENLARGE
FAX ACTIVITY LOG
FAX CALL REPORT
SPEED DIAL REPORT
MENU STRUCTURE
REPORTS
CONFIGURATION REPORT
BLOCK FAX LIST
PCL FONT LIST
POSTSCRIPT FONTS
ALL FAX REPORTS
SPEED DIALS
FAX SETUP
FAX SEND SETUP
FAX RECEIVE SETUP
ALL FAXES
COMMON SETTINGS LANGUAGE
DEFAULT PAPER SIZE
PRINT DENSITY
VOLUME SETTINGS
SCAN CALIBRATION
PRINT T .30 TRACE
CLEANING MODE
SERVICE
RESTORE DEFAULTS
20 Chapter 2 - Getting to Know the Product
EN
Selecting print media
In this section you will find information on:
l
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Selecting media to print
Selecting items for faxing, copying, or scanning
Selecting media to print
or HP Multipurpose paper (because it has been designed specifically
for use with your product), use or paper that meets HP’s
specifications. You can use paper with up to 100% recycled fiber
content if it meets HP’s specifications. To order HP paper or the Print
Media Guide for HP LaserJet printers, see “Ordering parts” on
page 257.
Highly textured stock, such as linen, might not print evenly. Very
glossy papers might jam or repel toner. Multipart forms can wrinkle or
get jammed in the product. And paper in poor condition, such as
paper with tears, wrinkles, or bent edges, can jam.
Avoid envelopes that have a very slick finish, ones that have self-stick
adhesives, or those with clasps or windows. Also avoid envelopes
with thick, irregular, or curled edges, or areas that are wrinkled, torn,
or otherwise damaged.
Use a sturdy envelope of approximately 16 to 27 pounds (7.25 to
12.25 kg) weight. Use tightly constructed envelopes, and make sure
the folds are sharply creased.
EN
Selecting print media 23
Print media sizes
The paper input tray can hold up to 125 sheets of 20 lb (75 g/m2) print
media. The single-sheet input slot is designed to hold one sheet. Both
can be adjusted to hold media measuring from 3 by 5 inches (76.2 by
127 mm) to 8.5 by 14 inches (216 by 356 mm). This includes, but is
not limited to, the following paper and envelope sizes:
Paper type
Letter
English
Metric
8.5 by 11 in
8.5 by 14 in
7.25 by 10.5 in
8.25 by 11.75 in
4.125 by 9.5 in
4.33 by 8.67 in
6.4 by 9 in
216 by 279 mm
216 by 356 mm
184 by 267 mm
210 by 297 mm
105 by 241 mm
110 by 220 mm
162 by 229 mm
176 by 250 mm
98.5 by 190.5 mm
custom
Legal
Executive
A4
COM10 Envelopes
DL Envelopes
C5 Envelopes
B5 Envelopes
Monarch Envelopes
3.875 by 7.5 in
custom
Other custom-size
media
For information about how to print on special media, see “Printing on
special media” on page 109.
24 Chapter 2 - Getting to Know the Product
EN
Selecting items for faxing, copying, or
scanning
The product can scan items of various sizes, from 2 by 3.5 inches (51
by 89 mm) (the size of a business card) to 8.5 by 14 inches (215 by
356 mm), and can fax and copy items ranging from 2 by 3.5 inches
(51 by 89 mm) to 8.5 by 35 inches (215 by 889 mm).
The product accepts bond paper, onionskin paper, newspaper pages,
magazine pages, recycled paper, transparencies, and photographs
and other items in carrier sheets. Coarse papers scan more easily
than smooth items. Slick papers can go through the product, although
they may be more difficult to feed through. For best results, feed slick
sheets one at a time and have the special media lever set correctly.
Perform the following actions to minimize the possibility of jams:
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l
Remove self-adhesive notes.
Remove staples and paper clips.
Straighten any curls or wrinkles in documents before putting them
into the document feeder tray.
l
on it.
l
l
Do not insert gum-backed paper or labels.
Place documents with tears, perforations, or punch holes in a
carrier sheet, which you can buy or make. (See “To load special
items” on page 27.)
l
Avoid multiple-copy forms.
EN
Selecting print media 25
Loading print media
In this section you will find information on:
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Loading print media to be faxed, copied, or scanned
Loading media to be printed
Selecting the output path
scanned
Whether you want to fax, copy, or scan, the procedure for loading the
document is the same. If your document is on a standard-weight
paper (from 12 to 28 lb, or 46 to 105 g/m2), see “To load normal print
media” on page 26. If your document is a transparency, is in a carrier
sheet, or is not on standard-weight paper, see “To load special items”
on page 27.
To load normal print media
1
Adjust the guides in the document feeder tray to fit the size of the
item you are loading.
2
Place up to 30 pages top first, face down, into the document
feeder tray.
26 Chapter 2 - Getting to Know the Product
EN
To load special items
When loading items to be faxed, copied, or scanned, you need to
2
protect small, fragile, lightweight (less than 12 lb. or 46 g/m ), or
irregularly sized items such as receipts, newspaper clippings,
photographs, and old or worn documents.
1
Do one of the following:
• Place the item in a carrier sheet. You can buy a carrier sheet,
or you can make one by taping a transparency and piece of
paper together along one of the short sides. Insert the item to
be faxed, copied, or scanned into the carrier, and insert the
carrier into the document feeder tray, taped edge first.
• Using clear tape, tape the leading and trailing edges of the
item to a sheet of letter- or A4-size paper. If the item is not
square or rectangular, tape all edges of the item to the paper.
• If you have use of a standard size copier, copy the item first
and then send the copy through the scanner.
2
Adjust the guides in the document feeder tray to fit the size of the
item you are loading.
3
Locate the special media lever (see “Identifying hardware parts”
on page 21) on the top edge of the control panel and move it to
the right.
CAUTION
Do not move the lever after the product has begun sending the page.
EN
Loading print media 27
4
Load only one sheet at a time, top first, face down, into the
document feeder tray.
Note
If you are loading a business card, load it long edge first.
5
Move the special media lever back to the left after special items
have been fed. A stack of regular pages sent with the lever to the
right can go through in multiples, and can cause jams.
Loading media to be printed
You can load media to be printed in paper input tray or in the single-
sheet input slot. See the instructions in this section for more
information.
Loading the paper input tray
You can load up to 125 sheets of 20 lb (75 g/m2) media into the paper
input tray, or you can feed one sheet at a time into the single-sheet
input slot.
Note
Insert all media vertically (portrait orientation) into the paper input tray
or single-sheet input slot. If you want to print horizontally (landscape
orientation), make that selection through your software. The product
cannot print on paper smaller than 3 by 5 inches (76.2 by 127 mm).
The product prints, copies, and prints received faxes using media
from the paper input tray (or the single-sheet input slot).
To load the paper input tray
1
Adjust the guides on the paper input tray to fit the size of media
you are loading.
28 Chapter 2 - Getting to Know the Product
EN
2
Insert up to 125 sheets of paper into the paper input tray. Be
careful not to overfill the tray.
Note
Note
When adding paper to an existing stack in the paper input tray, always
remove the existing paper and realign it with the new paper before
loading to reduce multiple feeds or jams.
If you have loaded special media, make sure to choose the lower paper
output path. See “To select the output path” on page 31.
3
Readjust the guides to center the stack.
Using the single-sheet input slot
Using the single-sheet input slot, you can print one sheet of media at
a time without using the paper input tray. The product takes media
loaded in the single-sheet input slot before it takes media from the
paper input tray.
Note
The single-sheet input slot is helpful when the first page of your job is
different from the rest. For example, you might want the first page of
your print job on letterhead, or you might want to print an envelope first.
To print using the single-sheet input slot
1
Adjust the guides on the single-sheet input slot to the
approximate size of the sheet you are using.
EN
Loading print media 29
2
Insert one sheet of media into the single-sheet input slot. If
loading special media or letterhead, insert media top first, facing
forward.
3
Readjust the guides to center the sheet.
Note
If you have loaded special media, make sure to choose the lower paper
output path. See “To select the output path” on page 31.
30 Chapter 2 - Getting to Know the Product
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Selecting the output path
Selecting the output path determines whether printed media come out
of the paper output bin or out of the front paper output slot. Choose
the front paper output slot if you are printing on special media, such
as 28 lb (100 g/m2) or heavier weight paper, envelopes,
transparencies, or labels. This prevents wrinkling and paper curl.
To select the output path
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To use the paper output bin, make sure that the front paper path
door is closed.
- Or -
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To eliminate curl, use the straight-through paper path by opening
the front paper path door. All printed media coming out of the
front paper output slot will be in reverse order.
Note
To avoid jams, keep the area in front of the front paper path slot clear
so that media can easily exit the slot, and make sure the front paper
path door is completely open.
EN
Loading print media 31
Features available only through the software
available only through the software that came with the HP LaserJet
3200 product.
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Using the HP LaserJet Director
Using the HP LaserJet Document Manager (Windows) or the HP
LaserJet Workplace (Mac OS)
Note
For more detailed information about how to use the tools or options,
see the software Help.
Using the HP LaserJet Director
If your computer is directly connected to the product, the computer is
on, and you have installed the software, the HP LaserJet Director
appears when you load a document into the document feeder tray.
Note
The HP LaserJet Director is not supported for Microsoft Windows 95.
The HP LaserJet Director is a shortcut toolbar that allows you to
process documents quickly using HP LaserJet 3200 tools, such as
the scanner, copier, and fax machine. If you would like the HP
LaserJet Director to not appear when a document is loaded into the
document feeder tray, see “To turn off the HP LaserJet Director” on
page 34.
If the product is connected to your computer using a supported
HP JetDirect print server, the HP LaserJet Director will not appear
when a document is loaded into the document feeder tray. To open
the HP LaserJet Director in Microsoft Windows, click the HP LaserJet
Director icon on the taskbar as shown below.
32 Chapter 2 - Getting to Know the Product
EN
To open the HP LaserJet Director in the Mac OS, double-click the
alias for the HP LaserJet Director that appears on the desktop as
shown below.
The following examples of the HP LaserJet Director for Windows and
the Mac OS shows only the default buttons.
Windows
Mac OS
EN
Features available only through the software 33
The following table explains the buttons that appear on the HP
LaserJet Director.
Button
Scan
Description
Scans the document in the document feeder tray.
Email
Attaches a copy of the document in the document
feeder tray to a new e-mail message, and displays the
new message so you can address it and send it.
Fax
Opens the HP LaserJet Send Fax dialog box. From
that dialog box you can add recipients, add a cover
sheet, and then send the item.
OCR
Scans the document in the document feeder tray and
(Optical Character converts it to text that you can edit in a word
Recognition)
processing program.
Copy
Opens the HP LaserJet Copier dialog box. From that
dialog box you can adjust the number of copies,
reduce or enlarge the copy, adjust the contrast and
copy quality, and change the output paper size.
Archive
Scans the document in the document feeder tray and
stores it in a default destination.
Toolbox (Windows) Displays tools and Support help.
Tools (Mac OS)
Customize
Displays the Customize dialog box where you can
change settings for HP LaserJet Director.
To turn off the HP LaserJet Director
Use the following if you do not want the HP LaserJet Director to
appear when a document is loaded into the document feeder tray.
Windows
1
On the HP LaserJet Director toolbar, click the Customize
button.
2
3
Click the Monitor Device tab.
Clear the Use the Director to Monitor Actions on the Device
check box, and then click OK to confirm that you want to turn off
the HP LaserJet Director.
4
Click Apply, and then click OK.
Note
To restart the HP LaserJet Director after turning it off, click Start, point
to Programs, point to HP LaserJet 3200, and then click HP LaserJet
Director.
34 Chapter 2 - Getting to Know the Product
EN
Mac OS
1
2
3
On the HP LaserJet Director toolbar, click the Customize button.
Click the General tab.
Click "Show the Document Assistant when paper is inserted into
the scanner automatic document feeder" to deselect this option,
and then click OK.
4
Click Apply, and then click OK.
Note
You can still open the HP LaserJet Director double-clicking the alias
on the desktop.
Using the HP LaserJet Document Manager
(Windows) or the HP LaserJet Workplace
(Mac OS)
The HP LaserJet Document Manager for Windows-compatible
computers or the HP LaserJet Workplace for Macintosh-compatible
computers is a complete set of tools you can use to manage all your
document input and output needs. With HP LaserJet Document
Manager and HP LaserJet Workplace, you can:
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organize your document desktop.
fax, print, scan, or copy documents using the product.
make annotations to .HPD files (.HPD files are scanned
documents that are saved using the HP LaserJet Document
Manager or HP LaserJet Workplace).
l
add simple graphics, such as rectangles, arrows, and freehand
polygons, to documents.
See the software Help for more information about how to use the HP
LaserJet Document Manager and HP LaserJet Workplace.
Note
The HP LaserJet Document Manager is not supported for Microsoft
Windows 95.
EN
Features available only through the software 35
36 Chapter 2 - Getting to Know the Product
EN
Managing General
Default Settings, Logs,
and Reports
Introduction
This chapter contains the procedures for printing reports and altering
general default settings for the product. For information about settings
that pertain to faxing, printing, copying, or scanning, see the
corresponding section. The instructions included in this section are
those for the control panel.
Adjusting settings from the software is sometimes the easiest
method. To gain access to default settings in the software on a
Windows-compatible computer, click Start, point to Programs, point
to HP LaserJet 3200, point to Tools, and then click HP LaserJet
Device Configure. To gain access to default settings on a
Macintosh-compatible computer, double-click the HP LaserJet
Director alias on the desktop, click Tools, and then click Device
Configuration.
CAUTION
Hint
When changing settings in a network environment, you are changing
settings for all users.
You can findoutwhat product settings arecurrently selected by printing
a configuration report (see “Printing a configuration report” on
page 48.)
For further instructions about adjusting product settings from the
software, see the software Help.
EN
Introduction 37
This section contains instructions for:
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Changing the default paper size for the paper input tray
Changing sound volume
Changing the language on the display panel
Restoring factory defaults
Changing the default paper size for the paper
input tray
The paper size should be set to the size of paper you normally load in
the paper input tray. The product uses this setting for copying,
printing reports, and determining autoreduction for incoming faxes.
Note
The printing function does not use this setting. If you are loading
special-size media for only your current print job, do not change this
setting. After you have finished printing, reload the original paper.
To change the default paper size
1
2
Press ENTER/MENU.
Use the < or > key to select COMMON SETTINGS, and then press
ENTER/MENU.
3
4
5
Use the < or > key to select DEFAULT PAPER SIZE, and then
press ENTER/MENU.
Use the < or > key until the size of paper you have loaded
appears. You can choose LETTER, LEGAL, or A4.
Press ENTER/MENU to save your selection.
38 Chapter 3 - Managing General Default Settings, Logs, and Reports
EN
Changing sound volume
You can control the volume of the following:
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The fax sounds associated with incoming and outgoing faxes.
The ring for incoming faxes.
The alarm sound the product emits when it requires attention,
such as when the printer door is open.
l
The beeps emitted when you press control panel keys.
To change the fax sounds (line monitor) volume
Note
The default set at the factory is Soft.
1
2
Press VOLUME.
Use the < or > key to select OFF, SOFT, MEDIUM, or LOUD, and
then press ENTER/MENU to save your selection.
To change ring volume
The ring volume is heard when the device is initially sending or
receiving a call. The ring duration length is based on the local telecom
ring pattern length.
Note
The default set at the factory for ring volume is Soft.
1
2
Press ENTER/MENU.
Use the < or > key to select COMMON SETTINGS, and then press
ENTER/MENU.
3
4
5
Use the < or > key to select VOLUME SETTINGS, and then press
ENTER/MENU.
Press the > key once to select RING VOLUME, and then press
ENTER/MENU.
Use the < or > key to select OFF, SOFT, MEDIUM, or LOUD, and
then press ENTER/MENU to save your selection.
EN
Changing general default settings 39
To change the alarm volume
The alarm is heard when the device is presenting an alert or critical
error message. The alarm duration length is either one or three
seconds, based on the type of error.
Note
The default set at the factory for the alarm volume is Soft.
1
2
Press ENTER/MENU.
Use the < or > key to select COMMON SETTINGS, and then press
ENTER/MENU.
3
Use the < or > key to select VOLUME SETTINGS, and then press
ENTER/MENU.
4
5
Press ENTER/MENU to select ALARM VOLUME.
Use the < or > key to select OFF, SOFT, MEDIUM, or LOUD, and
then press ENTER/MENU to save your selection.
To change control panel key press volume
The key press volume will be heard when a control panel key is
pressed.
Note
The default set at the factory for the control panel key press is Soft.
1
2
Press ENTER/MENU.
Use the < or > key to select COMMON SETTINGS, and then press
ENTER/MENU.
3
4
5
Use the < or > key to select VOLUME SETTINGS, and then press
ENTER/MENU.
Use the < or > key to select KEY PRESS VOLUME, and then press
ENTER/MENU.
Use the < or > key to select OFF, SOFT, MEDIUM, or LOUD, and
then press ENTER/MENU to save your selection.
40 Chapter 3 - Managing General Default Settings, Logs, and Reports
EN
Changing the language on the display panel
Use this procedure to have the control panel display messages and
reports in a language other than the default for your country.
To change the language on the display panel
1
2
Press ENTER/MENU.
Use the < and > keys to select Common Settings, and then
press ENTER/MENU.
3
Use the < and > keys to select Language, and the press ENTER/
MENU.
4
5
Use the < and > keys to select the language you want.
Press ENTER/MENU to save your selection.
Restoring factory defaults
This procedure returns all settings to the factory defaults and clears
the fax header name and phone number. (See “Changing the
information in the fax header” on page 79 for information on how to
add your information to the fax header.) This procedure does not
clear fax numbers and names associated with one-touch keys and
speed-dial codes or delete any pages stored in memory.
To restore factory defaults
1
2
Press ENTER/MENU.
Use the < or > key to select SERVICE, and then press ENTER/
MENU.
3
Use the < or > key to select RESTORE DEFAULTS, press ENTER/
MENU, and then press ENTER/MENU again to confirm your
selection.
EN
Changing general default settings 41
This section contains the following procedures for printing reports and
for establishing a schedule for printing certain reports:
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Printing the fax activity log
Setting the fax activity log to print automatically
Printing a fax call report
Setting when the fax call report prints
Including the first page of each fax on the fax call report
Printing a one-touch, speed-dial, and group-dial report
Printing the control panel menu structure
Printing a configuration report
Printing the block fax list
Printing a PCL font list
Printing a PostScript font list
Printing all fax reports
Printing a T.30 protocol trace report
Setting when the T.30 protocol trace report prints
42 Chapter 3 - Managing General Default Settings, Logs, and Reports
EN
Printing the fax activity log
On demand, you can print a log of the last 40 faxes. This log includes
entries for:
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All faxes received to the product
All faxes sent from the control panel
All faxes sent from the HP LaserJet Document Manager (for
Windows-compatible computers directly connected to the
product)
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All faxes sent from the HP Workplace (for Macintosh-compatible
computers directly connected to the product)
Note
The HP LaserJet Document Manager is not supported for Microsoft
Windows 95.
To print the fax activity log
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
4
Use the < or > key to select FAX ACTIVITY LOG, and then press
ENTER/MENU.
Press ENTER/MENU to select PRINT FAX LOG NOW. The product
exits the Menu settings and prints the log.
EN
Managing logs and reports 43
Setting the fax activity log to print
automatically
The fax activity log provides a chronological history of the last 40
faxes that were received, sent, or deleted, as well as any errors that
occurred. You can decide whether or not you want the fax log to print
automatically after every 40 entries. The factory default is On.
To set when the fax log prints
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
4
Use the < or > key to select FAX ACTIVITY LOG.
Press > once to select AUTO. LOG PRINTING, and then press
ENTER/MENU.
5
Use the < or > key to select ONor OFF, and then press ENTER/
MENU to confirm your selection.
44 Chapter 3 - Managing General Default Settings, Logs, and Reports
EN
Printing a fax call report
A fax call report is a brief report indicating the status of the last sent or
received fax. You can set the fax call report to print automatically.
See “Setting when the fax call report prints” on page 45 for more
information.
To print a fax call report
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
4
Use the < or > key to select FAX CALL REPORT, and then press
ENTER/MENU.
Press ENTER/MENU to select PRINT FAX CALL NOW. The product
exits the Menu settings and prints the report.
Setting when the fax call report prints
A fax call report contains information about the last sent or received
fax. You can choose to have the report print for one of the following:
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Every Fax Error (the default)
Send Fax Error
Receive Fax Error
Every Fax
Send Fax Only
Never
If you choose Never, you will have no indication that a fax failed to
transmit unless you print a fax activity log.
EN
Managing logs and reports 45
To set when fax call reports print
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
4
5
6
Use the < or > key to select FAX CALL REPORT, and then press
ENTER/MENU.
Press the > key once to select PRINT REPORT, and then press
ENTER/MENU.
Use the < or > key to select the option for when you want the fax
call reports to print.
Press ENTER/MENU to save the selection.
Including the first page of each fax on the fax
call report
If this option is turned on, the fax call report will display a thumbnail
(50% reduction) of the first page of the last fax that was sent or
received. The default setting for the thumbnail is On.
To include the first page of each fax on the fax call
report
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
4
5
Use the < or > key to select FAX CALL REPORT, and then press
ENTER/MENU.
Use the < or > key to select INCLUDE FIRST PAGE, and then
press ENTER/MENU.
Use the < or > key to select ONor OFF, and then press ENTER/
MENU to confirm your selection.
46 Chapter 3 - Managing General Default Settings, Logs, and Reports
EN
Printing a one-touch, speed-dial, and group-
dial report
This report lists the fax numbers that are assigned to the one-touch
keys and speed-dial and group-dial codes.
To print a one-touch, speed-dial and group-dial report
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
Use the < or > key to select SPEED DIAL REPORT, and then
press ENTER/MENU. The product exits the Menu settings and
prints the report.
Printing the control panel menu structure
Use this procedure if you’d like to print a copy of the control panel
menu structure. This menu structure might be a useful reference as
you alter settings in the menu.
To print the control panel menu structure
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
Use the < or > key to select MENU STRUCTURE, and then press
ENTER/MENU. The product exits the Menu settings and prints the
report.
EN
Managing logs and reports 47
Printing a configuration report
Print this report to show the current product settings.
To print a configuration report
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
Use the < or > key to select CONFIGURATION REPORT, and then
press ENTER/MENU. The product exits the Menu settings and
prints the report.
Printing the block fax list
Use this procedure to print a list of the blocked fax numbers. See
“Blocking or unblocking fax numbers” on page 67.
To print the block fax list
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
Use the < or > key to select BLOCK FAX LIST, and then press
ENTER/MENU. The product exits the Menu settings and prints the
list.
48 Chapter 3 - Managing General Default Settings, Logs, and Reports
EN
Printing a PCL font list
Use this procedure to print a list of the PCL fonts.
To print a PCL font list
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
Use the < or > key to select PCL FONT LIST, and then press
ENTER/MENU. The product exits the Menu settings and prints the
list.
Printing a PostScript font list
Use this procedure to print a list of the PostScript fonts available in
the product memory.
To print a PostScript font list
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
Use the < or > key to select POSTSCRIPT FONTS, and then press
ENTER/MENU. The product exits the Menu settings and prints the
list.
EN
Managing logs and reports 49
Printing all fax reports
Use this procedure to print the following reports at one time:
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Fax activity log
One-touch, speed-dial, and group-dial report
Configuration report
Block fax list
To print all fax reports
1
2
Press ENTER/MENU.
Use the < or > key to select REPORTS, and then press ENTER/
MENU.
3
Use the < or > key to select ALL FAX REPORTS, and then press
ENTER/MENU. The product exits the Menu settings and prints the
reports.
Printing a T.30 protocol trace report
This report is used by service technicians to troubleshoot fax
transmission issues.
To print a T.30 protocol trace report
1
2
3
Press ENTER/MENU.
Use the < or > key to select SERVICEand press ENTER/MENU.
Use the < or > key to select PRINT T.30 TRACE and press
ENTER/MENU.
4
Use the < or > key to select NOW and press ENTER/MENU. The
product exits the Menu settings and prints the reports.
50 Chapter 3 - Managing General Default Settings, Logs, and Reports
EN
Setting when the T.30 protocol trace report
prints
You can set the T.30 protocol trace report to print:
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Never (the default)
If an error occurs
At the end of every send and received fax
To set when the T.30 protocol trace reports prints
1
2
3
Press ENTER/MENU.
Use the < or > key to select SERVICEand press ENTER/MENU.
Use the < or > key to select PRINT T.30 TRACE and press
ENTER/MENU.
4
5
Use the < or > key to select the option for when you want the T.30
protocol trace report to print.
Press ENTER/MENU to save the selection.
EN
Managing logs and reports 51
52 Chapter 3 - Managing General Default Settings, Logs, and Reports
EN
Faxing
Introduction
All users can fax to and from the product. The product operates just
like a regular fax machine; you do not have to install the software or
have the computer on for it to work. From the control panel, you can
send and receive paper faxes and adjust all settings needed for
faxing.
Normally, received faxes are printed at the product. However, you
can choose to have incoming faxes routed to your computer if it is
directly connected to the product, or to another fax machine.
This section provides an overview of faxing capabilities from the
control panel, as well as information about fax default settings.
Hint
You can findoutwhat product settings arecurrently selected by printing
a configuration report (see “Printing a configuration report” on
page 48).
EN
Introduction 53
Sending faxes
This section contains the following topics:
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Sending faxes to one recipient
Sending faxes to multiple recipients
Sending a fax at a future time
or copy job
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Adjusting the resolution for the current job
Resolution options
Canceling the current fax job
Canceling a fax job using Fax Job Status
54 Chapter 4 - Faxing
EN
Sending faxes to one recipient
This procedure details how to send a fax to one recipient.
Hint
If you want to improve the quality of a paper document before faxing
it, scan the document first and straighten or clean the image. Then,
send it as a fax from the software. See the software Help for more
information.
To send a fax
1
Dial the fax number using one of the following methods:
• Use the numeric keys.
• If the fax number you are calling has been assigned to a one-
touch key, press that key.
• If the fax number you are calling has a speed-dial code, press
and press ENTER/MENU.
Note
When dialing using the numeric keys, include any pauses or other
needed numbers, such as an area code, an access code for numbers
outside a PBX system (usually a 9 or 0), or a long-distance prefix. See
“Using dialing characters” on page 78 for more information.
2
3
Load the document into the document feeder tray.
Adjust any options, such as contrast or resolution.
After the last page of the fax has exited the product, you can start
sending another fax, copying, or scanning.
Hints
To fax to numbers you use regularly, you can assign a one-touch key
or speed-dial code. See “About speed-dial codes, one-touch keys, and
group-dial codes” on page 70 for instructions.
If you have electronic phone books available, you can use them for
selecting recipients. Electronic phone books are generated with third-
party applications. See the software Help for more information.
Quickly programming speed-dial codes or
EN
Sending faxes 55
one-touch keys
Use the following method to program speed-dial codes and one-touch
keys easily from the product control panel.
To quickly program speed-dial codes or one-touch
keys
Note
This procedure cannot be used to program a group-dial code. See
“Programming group-dial codes” on page 74.
1
Do one of the following:
Press SPEED DIAL and enter an unprogrammed speed-dial code
and press ENTER/MENU.
-Or-
Press an unprogrammed one-touch key.
The control panel display will notify you that the speed-dial code
or one-touch key has not been programmed.
2
3
touch key.
Enter the fax number, and then press ENTER/MENU. Include any
pauses, a hook flash, or other needed numbers, such as an area
code, an access code for numbers outside a PBX system (usually
a 9 or 0), or a long distance prefix. See “Using dialing characters”
on page 78 for more information.
Note
the letter R if you want the product to wait for a dial tone, and use the
letter W for a hook flash.
4
Enter a name for the fax number. To do so, repeatedly press the
numeric key for the letter you need until the letter appears. (See
“Using dialing characters” on page 78 for a list of characters.) For
example, if the first letter you need is a "C," press 2 repeatedly
until a C appears. Press > to go to the next space.
5
Press ENTER/MENU to save the information.
56 Chapter 4 - Faxing
EN
Sending faxes to multiple recipients
You can send a paper fax to several fax numbers at once. If you want
to send a fax to a group of fax numbers you have assigned to a
group-dial code, see “To send a fax using a group-dial code.” If you
want to send to up to 20 numbers that do not have a group-dial code,
see “To send a fax to an ad-hoc group.”
In the rare instance that your document does not fit into memory, you
will need to send the document to each fax number one at a time, or
use the HP LaserJet Director.
Note
Hint
The HP LaserJet Director is not supported for Microsoft Windows 95.
If you want to improve the quality of a paper document before faxing
it, scan the document first and straighten or clean the image. Then,
send it as a fax from the software. See the software Help for more
information.
To send a fax using a group-dial code
1
2
3
Load the document into the document feeder tray.
Adjust any options, such as contrast or resolution.
Press the one-touch key for the group.
- Or -
Press SPEED DIAL and the group-dial code for the group, and then
press ENTER/MENU.
4
Press FAX/SEND.
The product scans the document into memory and sends the fax to
each fax number specified. If a number in the group is busy or does
not answer and the redial settings are not set correctly, the product
might not redial that number. If multiple redial attempts fail, the
product will update the Fax Activity log with the error and then
proceed to the next number in the group.
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Sending faxes 57
To send a fax to an ad-hoc group
1
Dial the first fax number using one of the following methods:
• Use the numeric keys.
• If the fax number you are calling has a one-touch key, press
that key.
• If the fax number you are calling has a speed-dial code, press
SPEED DIAL, enter the speed-dial code using the numeric keys,
and then press ENTER/MENU.
• If you are calling multiple recipients assigned to a group-dial
code, press the one-touch key for the group or press SPEED
ENTER/MENU.
Note
When dialing using the numeric keys, include any pauses or other
needed numbers, such as an area code, an access code for numbers
outside a PBX system (usually a 9), or a long distance prefix. See
“Using dialing characters” on page 78 for more information.
2
3
Press ENTER/MENU.
Repeat steps 1 and 2 to continue entering numbers.
- Or -
Go to the next step.
4
5
6
Load the document into the document feeder tray.
Adjust any options, such as contrast or resolution.
Press FAX/SEND.
The product sends the fax to each fax number. If a number in the
group is busy or does not answer and the redial settings are not set
attempts fail, the product will update the Fax Activity log with the error
and then proceed to the next number in the group.
Note
The fax activity log feature is not supported for Microsoft Windows 95
but you can print the fax activity log using the control panel. See
“Printing the fax activity log” on page 43.
58 Chapter 4 - Faxing
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Sending a fax at a future time
You can schedule a fax to be sent automatically at a future time to
one or more people. When you complete this procedure, the product
scans the document into memory and returns to the Ready state so
you can do other tasks.
Note
If the product cannot transmit the fax at the scheduled time, it is
indicated on the fax call report (if that option is turned on) or logged in
the fax activity log. This can happen in the case of a no answer or if a
busy results in the failure of redial attempts. (See “Setting when the
fax call report prints” on page 45 or “Printing the fax activity log” on
page 43 for more information.)
Hint
If you have set a fax to send at a future time but need to add something
to it, you can send the additional information as another job. All faxes
scheduled to go to the same fax number on the same date and time
are delivered as individual faxes.
If a power failure occurs, any pending faxes will need to be
rescheduled.
To send a fax at a future time
1
2
3
Load the document into the document feeder tray.
Press ENTER/MENU.
Use the < or > key to display FAX FUNCTIONSand then press
ENTER/MENU.
4
5
Press ENTER/MENU to select SEND FAX LATERand press ENTER/
MENU.
Use the numeric keys to enter the start time. If you are set to a
12-hour clock, use the > key to move the cursor past the fourth
character to set A.M. or P.M. Select 1for A.M. or select 2for
P.M., and then press ENTER/MENU.
- Or -
If you are set to a 24-hour clock, press ENTER/MENU.
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Sending faxes 59
6
7
Use the numeric keys to type the date, and then press ENTER/
MENU.
- Or -
Accept the default date by pressing ENTER/MENU.
Type the fax number, enter the speed-dial code, or press the
one-touch key. (This feature does not support ad hoc groups.)
Press ENTER/MENU or FAX/SEND.
The product scans the document into memory and sends it at the
designated time.
Redialing manually
If you want to send another document to the last fax number dialed,
use the following procedure to manually redial. If you are trying to
resend the same document you sent the first time, you will probably
want to wait until the automatic redials have stopped or you have
stopped them yourself. Otherwise, the recipient might get the fax
twice: once from the manual redial attempt and once from one of the
Note
To stop the current redial attempt for a fax, see “Canceling the current
fax job” on page 64. To cancel all pending, automatic redial attempts
for a fax, see “Canceling a fax job using Fax Job Status.” To change
when the product redials, see “Changing how the product redials” on
page 83.
To redial manually
1
2
3
Load the document into the document feeder tray.
Press REDIAL/PAUSE.
Press FAX/SEND. The product redials the last number and
attempts to send the fax.
60 Chapter 4 - Faxing
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Using the Contrast button to adjust the
contrast for the current fax or copy job
The contrast setting affects the lightness or darkness of an outgoing
procedure changes the contrast for the current job only. After the fax
has been sent or the copy is made, the contrast setting returns to the
default.
Note
To change the default contrast for outgoing faxes, see “Changing the
default contrast and resolution for outgoing faxes” on page 81.
To adjust the contrast
1
2
Press CONTRAST to display the current contrast setting.
Use the < or > key to move the slider to the left to make the fax or
copy lighter than the original, or move the slider to the right to
make the fax or copy darker than the original.
3
Press ENTER/MENU to save the selection.
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Sending faxes 61
Adjusting the resolution for the current job
Resolution affects the quality, in dots per inch, of documents to be
faxed. It also affects the transmission speed. For a discussion of
which resolution to choose, see “Resolution options” below.
Use this procedure to change the resolution for the current job only.
After the fax has been sent, the resolution setting returns to the
default.
Note
To change the default resolution setting, see “Changing the default
contrast and resolution for outgoing faxes” on page 81.
To adjust the resolution
1
2
3
Press RESOLUTION to display the current resolution setting.
Use the < or > key to scroll through the choices.
Press ENTER/MENU to save the selection.
Resolution options
Use this table to determine which resolution setting to choose for your
fax. Note that each increase in quality lengthens transmission time.
Choose this resolution: For this result:
Standard
Standard quality for text.
(203 by 98 dpi)
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Use this setting when speed is more important than quality.
This is the fastest of the resolution settings.
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All fax machines can receive at this quality.
Words have better quality than graphics or photos at this
setting.
Fine
Higher quality for words.
(203 by 196 dpi)
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Use this setting for good all-around quality.
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Most fax machines can receive at this setting. Fax machines
that do not, will receive at Standard.
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Words have better quality than graphics or photos at this
setting.
Superfine
Best quality for words.
(300 by 300 dpi)
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Words have better quality than graphics or photos at this
setting.
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Only a few fax machines receive at this mode. Fax machines
that do not will receive at the highest supported resolution.
62 Chapter 4 - Faxing
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Choose this resolution: For this result:
Photo
Best quality for graphics and photos.
(halftone images scan up to
300 by 300 dpi)
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Use this setting when the quality of graphics and photos in
the document is more important than the quality of words.
Only a few fax machines receive at this mode. Fax machines
that do not will receive at the highest supported resolution.
The document will be scanned as a halftone image (which
simulates shades of gray) at up to 300 by 300 dpi.
This setting requires the longest transmission time.
Draft
Available only by pressing RESOLUTION on the control panel.
This setting provides the same quality as the Standard setting.
EN
Sending faxes 63
Canceling the current fax job
Use this procedure to stop a single fax currently dialing or being
transmitted or received.
To cancel the current fax job
Press STOP/CLEAR on the control panel. Any pages that have not
already been transmitted are canceled.
Canceling a fax job using Fax Job Status
Use this procedure to cancel a fax that:
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Is waiting to redial after a busy signal or no answer.
Is going to a group of numbers.
Is scheduled to be sent at a future time.
To cancel a fax job using Job Status
1
2
3
Press ENTER/MENU.
Press ENTER/MENU to select FAX JOB STATUS.
Use the < or > key to scroll through the pending jobs until you
reach the job you want to clear.
4
5
Press ENTER/MENU to select the job you want to cancel.
Press ENTER/MENU to confirm that you want the job to be
canceled.
64 Chapter 4 - Faxing
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Receiving faxes
incoming faxes to the product are automatically answered, however if
you change what devices are connected to the same phone line to
which the product is connected, you will need to change how the
fax features and settings” section.
Follow the procedures in this section to manage faxes routed to the
product.
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Receiving faxes when you hear fax tones
Reprinting faxes
Blocking or unblocking fax numbers
Receiving faxes when you hear fax tones
If you have a phone line that receives both fax and phone calls and
you hear fax tones when you answer the phone, you can start the
receiving process in one of two ways:
l
If you are close to the product, press FAX/SEND on the control
panel.
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When you answer any phone connected to the line (an extension
phone) and hear fax tones, the product should begin answering
the call automatically. If not, press 1-2-3, in sequence on the
telephone keypad, listen for fax transmission sounds, and then
hang up.
Note
For the second method to work, the Extension phone setting must be
set to Yes. See “Enabling an extension phone” on page 93 to check or
change the setting.
EN
Receiving faxes 65
Reprinting faxes
If a fax did not print because the toner ran out or if the fax printed on
the wrong type of media, you can try to reprint it. The actual number
of faxes stored for possible reprinting is determined by how much
memory is available. The most recent fax prints first; the oldest fax
prints last.
These faxes are continuously stored, and reprinting them does not
clear them from memory. To clear these faxes from memory, see
“Clearing faxes from memory” on page 89.
Note
You do not need to use this procedure if faxes did not print because of
a jam or because the media ran out. During those situations, faxes are
faxes automatically resume printing.
To reprint faxes
1
Print a fax activity log to check which faxes may have been lost.
See “Printing the fax activity log” on page 43 for instructions.
2
3
Press ENTER/MENU.
Press > once to display FAX FUNCTIONSand then press ENTER/
MENU.
4
Use the < or > key to display REPRINT LAST FAXESand then
press ENTER/MENU. The product begins reprinting the most
recently printed faxes.
Note
To stop the printing at any time, press STOP/CLEAR.
66 Chapter 4 - Faxing
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Blocking or unblocking fax numbers
If there are people or businesses from whom you do not want to
receive faxes, you can block their fax numbers using the control
panel. You can block up to 30 fax numbers. When you block a fax
number and someone from that number sends you a fax, the display
and is not saved in memory. Faxes from blocked fax numbers appear
in the fax activity log with a “discarded” designation.
Note
Note
The fax activity log feature is not supported for Microsoft Windows 95
but you can print the fax activity log using the control panel. See
“Printing the fax activity log” on page 43.
To print a list of numbers you have blocked, see “Printing the block fax
list” on page 48.
To block or unblock fax numbers using the control
panel
You can unblock blocked fax numbers individually or all at one time.
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETTINGSand then press
ENTER/MENU.
3
4
5
Use the < or > key to select FAX RECEIVE SETUPand then press
ENTER/MENU.
Use the < or > key to select BLOCK FAXESand then press ENTER/
MENU.
Do one of the following:
• To block a fax number: use the < or > key to select ADD
ENTRYand then press ENTER/MENU. Enter the fax number
exactly as it appears in the header (including spaces), and
then press ENTER/MENU. Enter a name for the blocked
number, and then press ENTER/MENU.
EN
Receiving faxes 67
• To unblock a single fax number: use the < or > key to select
DELETE ENTRYand then press ENTER/MENU. Use the < or >
key to select the fax number you want, and then press ENTER/
MENU to confirm the deletions.
• To unblock all blocked fax numbers: use the < or > key to
select CLEAR ALLand then press ENTER/MENU. Press ENTER/
MENU again to confirm the deletions.
68 Chapter 4 - Faxing
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The section describes advanced procedures and settings you can
use when sending faxes. The topics include:
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Programming a one-touch key for alternate long distance
Programming group-dial codes
codes
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Using Manual Dial
Sending a fax by dialing from a telephone
Inserting a pause or wait into a fax number
Using dialing characters
Changing the information in the fax header
Changing the default contrast and resolution for outgoing faxes
Selecting tone- or pulse-dialing mode
Changing how the product redials
Inserting a dial prefix
Changing the detect dial tone setting
Clearing faxes from memory
Setting error correction
EN
Advanced send fax features and settings 69
About speed-dial codes, one-touch keys, and
group-dial codes
To simplify the dialing process for a fax number you dial frequently
from the control panel, store it in a one-touch key, speed-dial code, or
group-dial code. In the phone book, there are a total of 250 codes
available for the HP LaserJet 3200 product and 275 codes for the HP
LaserJet 3200se and 3200m product that can be used for speed-dial
codes and group-dial codes. For example, if you are using the HP
LaserJet 3200se product and program 200 of the codes as speed-
dials, the remaining 75 can be used for group-dials.
See the following procedures for more information about how to use
speed-dial codes, one-touch keys, and group-dial codes:
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To program speed-dial codes and one-touch keys
To delete speed-dial codes and one-touch keys
To program group-dial codes
To delete group-dial codes
To delete an individual in a group-dial code
To delete all speed-dial codes, one-touch keys, and group-dials
codes
70 Chapter 4 - Faxing
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Programming speed-dial codes and one-
touch keys
Speed-dial codes 1 through 10 are also associated with the
corresponding one-touch key on the control panel. The one-touch
keys can be used for speed-dial or group-dial codes. You can
program all of the codes with speed-dials. A maximum of 50
characters can be entered for a single fax number.
Hint
Speed-dial codes and one-touch keys are more easily programmed
from the software.
To program speed-dial codes and one-touch keys
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
6
Press ENTER/MENU to select SPEED DIALS.
Press ENTER/MENU to select INDIVIDUAL SETUP.
Press ENTER/MENU to select ADD INDIVIDUAL.
Using the numeric keys, enter the number of the speed-dial code
you want to associate with this fax number, and then press
ENTER/MENU. Choosing 1 through 10 also associates the fax
number with the corresponding one-touch key.
Note
When entering a fax number you can use a comma for a pause, the
letter R if you want the product to wait for a dial tone, and use the letter
W for a hook flash.
7
Using the numeric keys, enter the fax number. Include any
pauses or other needed numbers, such as an area code, an
access code for numbers outside a PBX system (usually a 9 or
0), or a long distance prefix.
8
Press ENTER/MENU.
EN
Advanced send fax features and settings 71
9
Using the numeric keys, enter a name for the fax number. To do
so, repeatedly press the numeric key for the letter you need until
the letter appears. (See “Using dialing characters” on page 78 for
a list of characters.) For example, if the first letter you need is a
“C,” press 2 repeatedly until a C appears. Press > to go to the
next space.
Note
To insert punctuation, press * repeatedly until the character you want
appears and then press > to go to the next space. To delete a letter,
press > until you reach the space to the right of the letter, and then
press BACK SPACE.
10 Press ENTER/MENU to save the information.
11 If you have more speed-dial codes or one-touch keys to program,
repeat steps 1 through 10.
To delete speed-dial codes and one-touch keys
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
Press ENTER/MENU to select SPEED DIALS.
Press ENTER/MENU to select INDIVIDUAL SETUP.
Use the < or > key to select DELETE INDIVIDUALand then press
ENTER/MENU.
6
7
Using the numeric keys, enter the number of the speed-dial code
you want to delete, and then press ENTER/MENU.
Press ENTER/MENU to confirm the deletion.
72 Chapter 4 - Faxing
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Programming a one-touch key for alternate
long distance
If you use an alternate long distance service, you can program a one-
touch key to dial the service’s access number before a fax number.
When you need to use this one-touch key, press it, enter the fax
number, and then press FAX/SEND. Both the access number and the
fax number are then dialed together.
If the access number is used almost every time you dial a fax, it might
be easier to program the access number as a dialing prefix (see
“Inserting a dial prefix” on page 84). Use the procedure on this page if
the access number has more than 10 numbers or if you only need to
use the access number occasionally.
Hint
This procedure is more easily accomplished from the software.
To program a one-touch key for alternate long
distance
1
Follow steps 1 through 6 of “Programming speed-dial codes and
one-touch keys” on page 71. When entering the fax number, you
might also have to do one or more of the following:
• If you have to wait for an access tone at some point in the
number, enter one or more three-second pauses by pressing
REDIAL/PAUSE.
2
3
When you are finished entering the access number, press
REDIAL/PAUSE. A pause at the end of the string tells the product
not to dial this number until you dial the fax number.
Continue with steps 7 through 10 of “Programming speed-dial
codes and one-touch keys” on page 71.
EN
Advanced send fax features and settings 73
Programming group-dial codes
If you send information to the same group of people on a regular
basis, you can program a group-dial code. You can program any of
the remaining speed-dial codes with group-dial codes. Group-dial
codes using numbers 1-10 are also associated with the
be added to a group.
Each group member must have a programmed speed-dial code or
are programmed, see “Printing a one-touch, speed-dial, and group-
dial report” on page 47.
This section contains the following procedures:
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To program group-dial codes
To delete group-dial codes
To delete an individual in a group-dial code
Hint
Group-dial codes are more easily programmed from the software. See
To program group-dial codes
1
Assign a speed-dial code to each fax number you want in this
group. See “To delete speed-dial codes and one-touch keys” on
page 72.
2
3
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
4
5
Press ENTER/MENU to select SPEED DIALS.
Use the < or > key to select GROUP SETUPand then press ENTER/
MENU.
6
Use the < or > key to select ADD GROUPand then press ENTER/
MENU.
74 Chapter 4 - Faxing
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7
8
Using the numeric keys, enter the number you want to associate
with this group and press ENTER/MENU. Choosing 1 through 10
also associates this group with the corresponding one-touch key.
Using the numeric keys, enter a name for the group. To do so,
repeatedly press the numeric key for the letter you need until the
letter appears. (See “Using dialing characters” on page 78 for a
list of characters.) For example, if the first letter you need is a “C,”
press 2 repeatedly until a C appears. Press > to go to the next
space. After the name of the group has been typed, press ENTER/
MENU.
Note
To delete a letter, press > until you reach the space to the right of the
letter and then press BACK SPACE.
9
Press the one-touch key or choose the speed-dial code for the
member you want, and then press ENTER/MENU. Press ENTER/
MENU again to confirm the addition.
10 Repeat step 9 for each member you want to add.
11 When finished, press STOP/CLEAR.
12 If you have more group-dial codes to enter, press ENTER/MENU
and repeat steps 1 through 12.
For instructions about using a group-dial code to send a fax, see
“Sending faxes to multiple recipients” on page 57.
To delete group-dial codes
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
Press ENTER/MENU to select SPEED DIALS.
Use the < or > key to select GROUP SETUPand then press ENTER/
MENU.
5
6
7
Use the < or > key to select DELETE GROUPand then press
ENTER/MENU.
Using the numeric keys, enter the number of the group-dial you
want to delete and then press ENTER/MENU.
Press ENTER/MENU to confirm the deletion.
To delete an individual in a group-dial code
1
Press ENTER/MENU.
EN
Advanced send fax features and settings 75
2
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
Press ENTER/MENU to select SPEED DIALS.
Use the < or > key to select GROUP SETUPand then press ENTER/
MENU.
5
6
Use the < or > key to select DELETE # IN GROUPand then press
ENTER/MENU.
Use the < or > key to select the individual you would like to delete
from the group.
7
8
Press ENTER/MENU to confirm the deletion.
Repeat steps 6 and 7 to delete other individuals from the group.
-Or-
Press STOP/CLEAR if you are finished.
Deleting all speed-dial codes, one-touch keys,
and group-dials codes
You can delete all speed-dial codes, one-touch keys, and group-dials
codes that are programmed in the product.
CAUTION
Once speed-dial codes, one-touch keys, and group-dial codes are
deleted, they cannot be recovered.
To delete all speed-dial codes, one-touch keys, and
group-dials codes
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
Press ENTER/MENU to select SPEED DIALS.
Use the < or > key to select DELETE ALL ENTRIESand then
press ENTER/MENU.
5
Press ENTER/MENU to confirm the deletion.
76 Chapter 4 - Faxing
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Using Manual Dial
Normally, the product dials after you press FAX/SEND. At times,
however, you might want the product to dial each number as you
press it. For example, if you are charging your fax call to a calling
card, you’ll need to dial the fax number, wait for the acceptance tone
of your telephone company, and then dial the calling card number.
When dialing internationally, you might need to dial part of the
number and then listen for dial tones before continuing to dial.
To use Manual Dial
1
2
3
Place the document in the document feeder tray.
Press FAX/SEND.
Begin dialing. The fax number dials as you press each digit. This
allows you to wait for pauses, dial tones, international access
tones, or calling card acceptance tones before continuing to dial.
Sending a fax by dialing from a telephone
At times, you might want to dial a fax number from a telephone
connected to the same line as the product. For example, if you are
sending a fax to a person whose product is in Manual mode, you can
call first to let that person know the fax is coming.
To send a fax by dialing from a telephone
1
2
Place the document in the document feeder tray.
Pick up the handset of a phone connected to same line as the
product and dial the fax number using the phone’s or the
product’s numeric keys.
3
4
When the recipient answers, instruct the recipient to start the fax
machine.
When you hear the fax tones, press FAX/SEND to begin
transmitting the fax, and then hang up the phone.
EN
Advanced send fax features and settings 77
Inserting a pause or wait into a fax number
You can insert pauses into a fax number you are dialing or
programming to a one-touch key, speed-dial code, or group-dial
code. Pauses are often needed when dialing internationally or
connecting to an outside line.
To insert a pause or wait
Press REDIAL/PAUSE to enter a three-second pause in your dialing
sequence. A comma appears on the control panel display, indicating
that the pause will occur at that point in the dialing sequence.
Using dialing characters
When using the control panel to type your name in the header or type
a name for a one-touch key, speed-dial code, or group-dial code, you
press a numeric key repeatedly until the letter you need appears.
Then, you press > to select that letter and move to the next space.
This table shows you which letters and numbers appear on each
numeric key when the default language is set to English:
Key number
Contains these characters
1
1
2
3
4
5
6
7
8
9
0
*
A B C 2
D E F 3
G H I 4
J K L 5
M N O 6
P Q R S 7
T U V 8
W X Y Z 9
0
( ) + - . / , " *
space #
#
78 Chapter 4 - Faxing
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Changing the information in the fax header
You already entered fax header information when you first set up the
product. You only need this procedure to change the date, time, your
fax number, and company name for the fax header.
Changing the date and time
The date and time information is included in the header that prints at
the top of faxes you send. The time and date also appear on the
control panel display when the product is idle.
To change the date and time:
1
2
Press ENTER/MENU.
Use the < or > key to select TIME/DATE, HEADERand then press
ENTER/MENU.
3
4
Press ENTER/MENU to select TIME/DATE.
Use the < or > key to select a 12-hour or 24-hour clock, and then
press ENTER/MENU.
5
Using the numeric keys, enter the current time.
Note
If you type a number incorrectly, press BACK SPACE until you reach the
digit. Then type the number.
6
7
If you chose the 24-hour clock, press ENTER/MENU.
- Or -
If you chose the 12-hour clock, use the the > key to move the
cursor past the fourth character. Select 1for am or select 2for
pm, and then press ENTER/MENU.
Enter the current date using the numeric keys. Make sure to enter
the month and day using both digits (for example, “05” for May),
and then press ENTER/MENU.
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Advanced send fax features and settings 79
Changing the fax number and company name
You already entered this information when installing the software or
when you first set up the product. You only need this procedure if you
want to change the information from the control panel.
The header contains information about your name or your company’s
name and your fax number. When a fax you sent arrives at its
destination, this header is printed at the top of the page. Filling in
this information is a legal requirement.
Hint
The fax header is more easily changed from the software. See the
software Help for more information.
To change the fax number and company name
1
2
Press ENTER/MENU.
Use the < or > key to select TIME/DATE, HEADERand then press
ENTER/MENU.
3
4
5
Use the < or > key to select FAX HEADERand then press ENTER/
MENU.
Enter your fax number, and then press ENTER/MENU. To separate
numbers, press > to insert spaces. To add a plus sign, press *.
Use the numeric keys to add the name of your company. To do
so, repeatedly press the numeric key for the letter you need until
the letter appears. (See “Using dialing characters” on page 78 for
a list of characters.) For example, if the first letter you need is a
“C,” press 2 repeatedly until a C appears. Use the > key to go to
the next space.
Note
To insert punctuation, press * repeatedly until the character you want
appears, and then press > to go to the next space. To delete a letter,
press < or > until you reach the space to the right of the letter, and then
press BACK SPACE.
6
When you have finished, press ENTER/MENU.
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Changing the default contrast and resolution
for outgoing faxes
The contrast affects the lightness and darkness of an outgoing fax as
it is being sent. Resolution affects the sharpness of outgoing faxes. It
also affects the transmission speed of faxes. See “Resolution
options” on page 62 for more information.
The default contrast is the contrast normally applied to items being
faxed. The slider is set to the middle as the default contrast setting.
Note
Hint
If you only want to change the contrast for the current job, see “Using
the Contrast button to adjust the contrast for the current fax or copy
job” on page 61.
You might want to test the contrast settings on some documents before
you set the default.
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
Use the < or > key to select FAX SEND SETUPand then press
ENTER/MENU.
4
5
Use the < or > key to select DEFAULT CONTRAST.
Use the < key to move the slider to the left to make the fax lighter
than the original, or use the > key to move the slider to the right to
make the fax darker than the original.
6
Press ENTER/MENU to save your selection.
EN
Advanced send fax features and settings 81
The choices for this setting are Fine (the factory default), Standard,
Superfine, and Photo. See “Resolution options” on page 62 for more
information.
Note
If you only want to change the resolution for the fax job you are currently
sending, see “Adjusting the resolution for the current job” on page 62.
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
Use the < or > key to select FAX SEND SETUPand then press
ENTER/MENU.
4
5
Press ENTER/MENU to select DEFAULT RESOLUTION.
Use the < or > key to select FINE(the default), STANDARD,
SUPERFINE, or PHOTO.
6
Press ENTER/MENU to save your selection.
Selecting tone- or pulse-dialing mode
Use this procedure to set the product to tone- or pulse-dialing mode.
You can use this procedure to set the product to tone- or pulse-dialing
mode. The default is set to Tone. Leave this as Tone unless you
know your telephone is incapable of tone dialing.
To select tone- or pulse-dialing
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
Press > once to select SEND SETUPand then press ENTER/MENU.
Use the < or > key to select DIALING MODEand then press
ENTER/MENU.
5
Use the < or > key to select TONEor PULSEand then press
ENTER/MENU to save your selection.
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Changing how the product redials
If the product was unable to send a fax because the receiving fax
machine did not answer or was busy, the product will attempt to redial
based on the Redial On Busy and Redial On No Answer options. Use
the procedures in this section to turn these options on or off.
Note
The product will, by default, redial if the receiving fax machine is busy
but will not, by default, redial if the receiving fax machine does not
answer.
To turn the Redial On Busy option on or off
The product is set to redial busy numbers five times automatically.
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
Use the < or > key to select FAX SEND SETUPand then press
ENTER/MENU.
Use the < or > key to select REDIAL ON BUSYand then press
ENTER/MENU.
Use the < or > key to select ONor OFFand then press ENTER/
MENU.
To turn the Redial On No Answer on or off
The product is set to redial on no answer one time automatically in
the United States and Canada, and two times automatically for all
other countries.
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
Use the < or > key to select FAX SEND SETUPand then press
ENTER/MENU.
Use the < or > key to select REDIAL ON NO ANSWERand then
press ENTER/MENU.
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Advanced send fax features and settings 83
5
Use the < or > key to select ONor OFFand then press ENTER/
MENU.
Inserting a dial prefix
A dial prefix is a number or numbers automatically added to the
beginning of every fax number you enter at the control panel or from
the software. By default, this setting is Off. You may want to turn this
setting on and enter a prefix if, for example, you have to dial a
number such as “9” to get a phone line outside your company’s
phone system.
While this setting is on, you can still dial a fax number without the dial
prefix by using Manual Dial. See “Using Manual Dial” on page 77.
To set the dial prefix
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
6
Press > once to select FAX SEND SETUPand then press ENTER/
MENU.
Use the < or > key to select DIAL PREFIXand then press ENTER/
MENU.
Use the < or > key to select ON or OFFand then press ENTER/
MENU.
If you chose ON, use the numeric keys to enter the prefix, and
then press ENTER/MENU. You can use numbers, pauses, and
dialing symbols.
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Changing the detect dial tone setting
Normally the product waits for a dial tone before attempting to a dial a
fax number. If you are using the product on the same line as your
phone, turn on the detect dial tone setting. This will prevent the
product from sending a fax while someone is on the phone. In
Australia, this setting by default is set to Off.
To change detect dial tone
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
Press > once to select FAX SEND SETUPand then press ENTER/
MENU.
Use the < or > key to select DETECT DIAL TONEand then press
ENTER/MENU.
Use the < or > key to select ONor OFFand then press ENTER/
MENU.
EN
Advanced send fax features and settings 85
The section describes more advanced procedures and settings you
can use for receiving faxes. The topics include:
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Using fax forwarding
Requesting a fax from another fax machine (polling)
Receiving faxes to your computer
Clearing faxes from memory
Changing how the product answers incoming faxes
Changing answer ring patterns
Enabling an extension phone
Changing the silence-detect mode
Changing autoreduction for incoming faxes
Enabling stamp received faxes
Setting error correction
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Using fax forwarding
You can set your product to forward incoming faxes to another fax
number. When the fax arrives at your product, it is stored in memory.
Then, your product dials the fax number you have specified and
sends the fax.
If it cannot forward a fax after repeated attempts because of an error,
such as the number being busy and redials failing, your product will
terminate the incoming fax and only forward the pages and partial
pages already stored in memory.
When using this feature, the product must be the one receiving
faxes (not the computer) and the answer mode must be set to
Automatic (see “Changing how the product answers incoming faxes”
on page 90).
To use fax forwarding
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
Use the < or > key to select FAX RECEIVE SETUPand then press
ENTER/MENU.
Use the < or > key to select FORWARD FAXand then press ENTER/
MENU.
5
6
Press > to select ONor OFFand then press ENTER/MENU.
If you choose to turn fax forwarding on, use the numeric keys to
enter the fax number where you would like the fax to go, and then
press ENTER/MENU to save your selection.
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Advanced receive fax features and settings 87
Requesting a fax from another fax machine
(polling)
If someone else has set up a fax to be polled, you can request that
the fax be sent to your product. (This is also known as polling another
machine.)
To request a fax from another fax machine
1
2
Press ENTER/MENU.
Use the < or > key to select FAX FUNCTIONSand then press
ENTER/MENU.
3
4
Use the < or > key to select POLLING RECEIVEand then press
ENTER/MENU.
Use the numeric keys to enter the number of the fax machine
from which you want to request the fax, and then press ENTER/
MENU.
Your product dials the other fax machine and requests the fax.
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Clearing faxes from memory
Only use this procedure if you are concerned someone else has
access to your product and will try to reprint faxes in the reprint
memory.
CAUTION
In addition to clearing the reprint memory, this procedure clears fax
currently being sent, unsent faxes pending redial, faxes scheduled to
be sent at a future time, and faxes not printed or forwarded.
To clear faxes from memory
1
2
Press ENTER/MENU.
Press > once to display FAX FUNCTIONSand then press ENTER/
MENU.
3
4
Use the < or > key to select CLEAR STORED FAXESand then
press ENTER/MENU.
Press ENTER/MENU to confirm the deletion.
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Advanced receive fax features and settings 89
Changing how the product answers incoming
faxes
You set the answer mode when you set up the product. You will only
need to change these settings if you change what devices are
connected to this phone line.
To set the answer mode to automatic or manual
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
Use the < or > key to select FAX RECEIVE SETUPand then press
ENTER/MENU.
4
5
Press ENTER/MENU to select ANSWER MODE.
Use the < or > key to select AUTOMATICor MANUALand then
press ENTER/MENU to save your selection.
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Changing answer ring patterns
If you subscribe to ring pattern service with your telephone company,
enable the product to detect ring patterns. If you do not have ring
pattern service, and you change this setting, the product will not be
able to receive faxes.
What is ring pattern service?
Ring pattern service, such as distinctive ring, is available from some
local telephone companies. It allows you to have two or three phone
numbers on one line. This costs less than paying for two or three
separate lines. Each of the phone numbers has a different ring
pattern. Ring patterns allow you to answer voice calls and allow the
product to answer fax calls.
How do I get the service?
Call your local telephone company to check the availability and to
subscribe. The service might not be available in all areas. Also, your
telephone company might use a different name for this service.
If ring pattern service is available and you choose to subscribe to it,
keep in mind the following:
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Determine which ring pattern is used for phone calls and which is
used for fax calls.
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Make sure the telephone company assigns the correct ring
pattern to the fax number. In New Zealand, it should be a double-
ring pattern with long pauses. The product ignores other ring
patterns.
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Important! If you have an answering machine or computer
voicemail on this line for the other phone number, make sure
the product’s rings to answer is set to a lower number than the
rings to answer on the answering machine or voicemail. In the
case of ring pattern detection, the product must answer calls first
in order to be able to receive fax calls.
EN
Advanced receive fax features and settings 91
How will I know if it’s working?
After product installation is complete, ask someone you know to send
you a fax. Make sure you provide the correct fax number.
To change answer ring patterns
Note
Do not change the All Rings default setting if you do not have ring
pattern service from your telephone company. If you do not have ring
pattern service, and you change this setting, the product might not be
able to receive faxes.
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
Use the < or > key to select FAX RECEIVE SETUPand then press
ENTER/MENU.
Use the < or > key to select ANSWER RING PATTERNand then
press ENTER/MENU.
Use the < or > key to select the ring pattern you want the product
to use when answering incoming fax calls, and then press ENTER/
MENU to save your selection.
Note
If you have an answering machine or computer voicemail connected
to this line for the other phone number (on the single ring pattern), make
sure the product’s rings to answer is set to a lower number than the
rings to answer on the answering machine or voicemail. If it is not, the
product will be unable to receive fax calls.
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Enabling an extension phone
With this setting turned on, you can alert the product to pick up the
incoming fax call by pressing 1-2-3 sequentially on the telephone
keypad. The default is Yes. Turn this setting off only you have a
service from your telephone company that also uses the 1-2-3
sequence, and the service will not work because of the conflict.
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
Use the < or > key to select FAX RECEIVE SETUPand then press
ENTER/MENU.
Use the < or > key to select EXTENSION PHONEand then press
ENTER/MENU.
Use the < or > key to select ONor OFFand then press ENTER/
MENU to save your selection.
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Advanced receive fax features and settings 93
Changing the silence-detect mode
This setting controls whether or not you can receive faxes from older-
model fax machines that do not emit a fax signal during fax
transmissions. At the time of this publication, these silent-model fax
machines represented very few of the fax machines in use.
The default setting is No. It should be changed only if you regularly
receive faxes from someone with an older-model fax machine.
To change the silence detect mode
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
Use the < or > key to select FAX RECEIVE SETUPand then press
ENTER/MENU.
Use the < or > key to select SILENCE DETECTIONand then press
ENTER/MENU.
Use the < or > key to select ONor OFFand then press ENTER/
MENU to save your selection.
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Changing autoreduction for incoming faxes
If the Fit To Page option is on, the product automatically reduces long
faxes to fit on the paper. If the feature is turned off, long faxes print at
full size on multiple pages.
If you have the page stamp option on, you may want to choose On.
This reduces the size of incoming faxes just slightly to prevent the
page stamp from forcing a received fax page onto two pages. The
default for this setting is On.
Note
Make sure the paper size setting matches the size of paper loaded in
the paper input tray. See “Changing the default paper size for the paper
input tray” on page 38 for instructions.
To change autoreduction for incoming faxes
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
Use the < or > key to select FAX RECEIVE SETUPand then press
ENTER/MENU.
Use the < or > key to select FIT TO PAGEand then press ENTER/
MENU.
Use the < or > key to select ONor OFFand then press ENTER/
MENU to save your selection.
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Advanced receive fax features and settings 95
Enabling stamp received faxes
The product is set up to print the sender’s identification at the top of
each received fax. You can also choose to have your header
information included to confirm the date and time the fax was
received.
If you want the product to include your header information to each
received fax, follow the procedure below. The default setting is Off.
Note
This option only applies to received faxes that are printed by the
product.
To enable stamp received faxes
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
Use the < or > key to select FAX RECEIVE SETUP and then press
ENTER/MENU.
Use the < or > key to select STAMP RECEIVED FAXES, and then
press ENTER/MENU.
Use the < or > key to select ONor OFFand then press ENTER/
MENU to save your selection.
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Setting error correction
Normally, the product monitors the signals on the telephone line while
it is sending or receiving a fax. If the product detects an error signal
during the transmission and the Error Correction setting is on, the
product can request that a portion of the fax be resent.
The factory default for this setting is On. Only change it to Off if you
are having trouble sending or receiving a fax and want to accept the
errors in the transmission. Turning the setting off might be useful
when you are trying to send or receive a fax overseas or using a
satellite telephone connection.
To set error correction
1
2
Press ENTER/MENU.
Use the < or > key to select FAX SETUPand then press ENTER/
MENU.
3
4
5
Use the < or > key to select ALL FAXESand then press ENTER/
MENU.
Use the < or > key to select ERROR CORRECTIONand then press
ENTER/MENU.
Use the < or > key to select ONor OFFand then press ENTER/
MENU to save your selection.
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Advanced receive fax features and settings 97
Faxing using the software
This section contains some instructions about sending and receiving
covered in the software Help.
See the following topics in this guide to learn more about how to fax
using the software:
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Sending faxes from the software
Receiving faxes to your computer
Customizing your own fax cover sheet
Note
The HP LaserJet Director and HP LaserJet Document Manager are
notsupportedforMicrosoftWindows95, thereforeyoucannotfaxusing
the software.
Sending faxes from the software
You can fax electronic documents from your computer if:
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the HP LaserJet product is connected directly to your computer or
connected to your computer over the network using an HP
JetDirect print server,
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the software is installed on your computer, and
you are using Microsoft Windows 98, 2000, or NT 4.0, or Mac OS
8.6 or 9.0.
To send a fax from the software
The following are typical steps required to send a fax:
1
Select a document to fax. Documents can be:
• opened in the HP LaserJet Workplace on Macintosh-
compatible computers
• opened in the HP LaserJet Document Manager on Windows-
compatible computers
• placed in the document feeder tray on the product.
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2
Add one or more recipients on the HP LaserJet Send Fax dialog
box.
3
4
Optionally, include a cover page.
Click Send Now.
-Or-
Click Send Later and select a delay date and time.
For more information on sending a fax using the HP LaserJet
Workplace (Mac OS), the HP LaserJet Document Manager
(Windows), or the HP LaserJet Director, the software Help.
Receiving faxes to your computer
To receive faxes to your computer, you must enable the Receive to
PC setting in the software. (See the software Help for instructions.)
If you have a phone line receiving both fax and voice calls (a shared
line) and an answering machine or computer voicemail on the line,
you must turn off the answering machine or voicemail to receive faxes
to the computer. If you do not, either the answering system answers
all calls, or the PC fax program does. Because of this limitation, most
users choose to receive faxes to the product.
The Receive to PC setting can only be activated from the computer.
If for any reason that computer is no longer available or accessible,
you can use the procedure below to turn the Receive to PC setting
off from the product control panel.
To turn the Receive to PC setting off from the control
panel
1
2
Press ENTER/MENU.
Use the < or > key to select FAX FUNCTIONS, and then press
ENTER/MENU.
3
Use the < or > key to select STOP RECEIVE TO PC, and then
press ENTER/MENU to confirm your selection.
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Faxing using the software 99
Note
Once the Stop Receive to PC setting has been selected, any faxes
still in the product’s memory are printed.
Customizing your own fax cover sheet
You can use the HP LaserJet Cover Page Editor to customize a fax
cover sheet for all your outgoing fax transmissions. With the HP
LaserJet Cover Page Editor, you can add text and images along with
special fields that define such attributes as who the fax is for, who it is
from, the date, and how many pages are in the fax.
Note
See the software Help for more information about fax cover sheets.
To customize your own fax cover sheet (Windows)
1
Click Start, point to Programs, point to HP LaserJet 3200, and
then click HP LaserJet Cover Page Editor.
1
2
3
4
5
From the File menu, select New.
Select a standard page dimension.
Select the page orientation, either Portrait or Landscape.
Click OK.
Add objects to your fax cover sheet:
• To add a special field, select one from the Special Fields list
and click Add to Page.
• To add an image, from the Image menu, select Insert Image.
• To add text, click one of the text tools from the Graphic
toolbar, click on the image, and enter the text.
• To add drawing objects, click one of the shape tools from the
Graphic toolbar, click the image, and draw the shape.
• To move objects around the page, click to highlight them and
drag them to their new location.
• To add images from other applications, use the Copy and
Paste commands.
6
On the File menu, click Save.
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To customize your own fax cover sheet (Mac OS)
1
Open the HP LaserJet Workplace. In the File menu, choose New
Cover Page. A new cover page opens in the page editor along
with the Tools, Align, and Properties palettes.
2
In the File Menu, click Page Setup. Use the Page Setup dialog
box to set the page size and orientation for the new cover sheet.
3
4
Click OK.
Add objects to your fax cover sheet:
• To add a special field, select the Fax Field page in the
Properties palette using the pull-down menu at the top of the
palette. Use the list of Fax Fields to assign properties to
elements on your cover page.
• To add an image, in the Image menu, select Insert Image.
• To add text, click one of the text tools from the Graphic toolbar,
click on the image, and enter the text.
• To add drawing objects, click one of the shape tools from the
Graphic toolbar, click the image, and draw the shape.
• To move objects around the page, click to highlight them and
drag them to their new location.
• To add images from other applications, use the Copy and
Paste commands.
5
In the File menu, choose Save.
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Faxing using the software 101
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Printing
Introduction
This section introduces you to the basics of printing, as well as
offering tips for performing printing tasks with special media.
Typically, all print-related commands are executed through the
program used to create the document, so look in your program’s
documentation for instructions about sending jobs to print.
You can print to the product if:
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The product is connected directly to a computer or to the network
using a supported HP JetDirect print server, and the printer
drivers for this product are installed. (If you installed the software,
the printer drivers have been installed.) Other HP printer drivers
do not work with this product.
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The person using the computer that is directly connected to the
product allows other users on the network to print to it. See the
computer documentation to enable Windows-sharing.
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Introduction 103
Printer drivers
Printer drivers access the product’s features and allow the computer
to communicate with the printer. This section discusses the printer
drivers installed with the product software.
Choosing a printer driver
Choose a printer driver based on the way you use the product.
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Use the PCL 6 driver to take full advantage of the product’s
features. Unless complete backward compatibility with previous
PCL drivers or older printers is necessary, the PCL 6 driver is
recommended.
Use the PCL 5e driver if you need print results to look consistent
with those from older HP LaserJet printers. Certain features are
not available in this driver. (Do not use the PCL 5e driver
provided with this printer with older printers.)
Use the PostScript (PS) driver for compatibility with PS needs.
Certain printer features are not available in this driver.
Note
If your printer has PS capabilities, the printer automatically switches
between PS emulation and PCL printer languages depending on the
driver you have selected.
If you need help accessing your printer driver, see “Gaining access to
the printer driver” on page 105.
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Gaining access to the printer driver
After installation, you can gain access to printer settings through the
printer driver from the product software or from another software
application.
Operating System Change default settings
(across all applications)
Temporarily change
settings (from a software
application)
Windows 95 and 98
1
From the Start menu, point to From the File menu, click Print,
Settings, and then click
Printers.
and then click Properties. (The
actual steps can vary; this is the
most common method.)
2
1
Right-click the printer icon,
and then click Properties.
From the Start menu, point to From the File menu, click Print,
Settings, and then click
Printers.
Windows 2000 and
NT 4.0
and then click Properties. (The
actual steps can vary; this is the
most common method.)
2
Right-click the printer icon,
and then click Document
Defaults.
Mac OS
1
2
In the File menu, choose
Page Setup.
1
In the File menu, choose
Print.
Use the Page Setup dialog 2 Use the Print dialog box to
to set default options. The
HP LaserJet 3200 product
must be the device
set print options.
selected for printing in the
Chooser.
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Printer drivers 105
Printer tasks
Use the product to do the following procedures:
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Printing on letterhead and envelopes
Printing on special media
Stopping a print job
Saving toner when printing drafts
Printing on both sides of paper
Printing multiple pages on one sheet of paper
Creating and using watermarks
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Printing on letterhead and envelopes
This section provides procedures for printing on letterhead and
envelopes.
To print on letterhead
1
If you are printing a sheet of letterhead followed by regular sheets
of paper, place a sheet of letterhead into the single-sheet input
slot (A) and regular sheets of paper into the paper input tray (B).
-Or-
If you are printing several sheets of letterhead in succession, fill
the paper input tray (B) with the letterhead.
A
B
2
Insert the letterhead top first, print side up.
Note
When adding paper to an existing stack in the paper input tray, always
remove and realign all paper before reloading to avoid multiple paper
feeds. If printing on embossed or preprinted paper, make sure the
paper meets HP’s paper specifications. To order the Print Media Guide
for HP LaserJet printers, see “Ordering parts” on page 257.
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Printer tasks 107
To print on envelopes
1
If you are printing one envelope followed by regular sheets of
paper, place the envelope into the single-sheet input slot (A) and
place regular sheets of paper into the paper input tray (B).
- Or -
If you are printing several envelopes in succession, load seven to
10 envelopes at most into the paper input tray (B), depending on
envelope construction and operating environment.
- Or -
If you are printing only one envelope, use the single-sheet input
slot (A).
A
B
2
Insert the envelopes print side up, leading with the edge that will
be stamped.
3
Open front paper path door to eliminate curled envelopes.
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4
When you are finished printing envelopes, close the front paper
path door.
Printing on special media
The product is designed to print on a variety of media, including
transparencies, envelopes, and custom-made paper. See “Selecting
media to print” on page 23 for more information.
It is recommended that you use HP media or media that meets HP’s
specifications. See “Ordering parts” on page 257 to order HP’s
special media or refer to the Print Media Guide for HP LaserJet
printers.
Note
To avoid transparency curl, remove the transparency as it comes out
of the product and set it on a flat surface to cool.
EN
Printer tasks 109
To print on special media
1
Open the front paper path door. This is important when printing
media such as postcards, transparencies, labels, envelopes, and
heavy paper (28- to 42-lb [100- to 157-g/m2] bond weight).
2
Do one of the following:
l
If you are printing on a single sheet of print media, adjust the
guides on the single-sheet input slot to fit the approximate size of
media you are using.
-Or
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If you are printing on multiple sheets of print media, adjust the
guides on the paper input tray.
3
4
Insert the media print side forward and top side down into the
single-sheet input slot or the paper input tray.
Readjust the guides to center the media.
110 Chapter 5 - Printing
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5
Set the correct margins, paper size, and orientation in your
software.
6
7
Choose Print in your software.
When you are finished, be sure to close the front paper path door.
Stopping a print job
If your print job is currently printing, you can stop a print job by
pressing STOP/CLEAR on the control panel.
CAUTION
Pressing STOP/CLEAR clears the job currently being processed by the
product.
Saving toner when printing drafts
EconoMode (Save Toner) allows the printer to use less toner on each
page. Selecting this option might extend the life of your toner
cartridge and reduce your cost per page but will reduce print quality,
so be sure to use it for drafts. You can select the EconoMode option
from the printer driver. See “Gaining access to the printer driver” on
page 105.
EN
Printer tasks 111
Printing on both sides of paper
Note
When using a Windows-compatible computer or a Macintosh-
compatible computer, this option is not available with the PostScript
printer driver that is provided with the product.
To print on both sides of the paper (manual duplexing), you must run
the paper through the printer twice. You can print using the paper
output bin or the straight-through output path. HP recommends using
the paper output bin for light-weight paper. Use the straight-through
output path for any heavy media or media that tends to curl when
printed, such as envelopes and card stock.
Note
Manual duplexing can cause the printer to become dirty more quickly
and reduce print quality. See “Cleaning the printer” if the printer
becomes dirty.
The four print orientation options are shown below. These options are
available when Print on Both Sides (Manually) is selected from the
printer driver.
B
D
A
C
A
B
Flip pages sideways (portrait) - This is the most common
layout, with every printed image oriented right-side up. Facing
pages are read from top to bottom on the left page, then from top
to bottom on the right page.
Flip pages sideways (landscape) - Each printed image is
oriented right-side up. Facing pages are read from top to bottom
on the left page, then from top to bottom on the right page.
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C
D
Flip pages up (landscape) - This layout is often used in
accounting, data processing, and spreadsheet applications.
Every other printed image is oriented upside-down. Facing pages
are read continuously from top to bottom.
Flip pages up (portrait) - This layout is often used with
clipboards. Every other printed image is oriented upside-down.
Facing pages are read continuously from top to bottom.
Use the instructions below to manually print on both sides of paper.
To print on both sides of paper
Note
When using a Windows-compatible computer or a Macintosh-
compatible computer, this option is not available with the PostScript
printer driver that is provided with the product.
CAUTION
Donotprintonbothsidesoflabels, transparencies, orvellum. Jamming
and damage to the printer might result.
1
2
Gain access to the printer driver (see “Gaining access to the
printer driver” on page 105).
Click the Finishing tab, and then click Print on Both Sides
(Manually).
3
4
Click Straight Paper Path, and then click OK.
Follow instructions on the screen to finish the print job.
EN
Printer tasks 113
Printing multiple pages on one sheet of paper
You can select the number of pages you want to print on a single
sheet of paper. If you choose to print more than one page per sheet,
the pages will appear decreased in size and arranged to fit on the
sheet. You can specify up to 16 pages per printed sheet.
Creating and using watermarks
The Watermark option allows you to specify that text be placed in the
background of an existing document. For example, you might want to
have large gray letters reading “draft” or “confidential” placed
diagonally across the first page or all pages of a document. See the
example below.
To gain access to the watermark option:
1
Access the printer driver (see “Gaining access to the printer
driver” on page 105).
2
Click the Effects tab for Windows-compatible computers, or click
the Finishing tab for Macintosh-compatible computers.
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Printer settings
See the two sections listed below to learn more about the different
settings for printing.
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Changing the resolution
Saving printer settings for different print jobs
Note
For more information about how to use printer settings, see the
software Help.
Changing the resolution
The printer’s default print quality setting is Faster Printing (FastRes),
which uses 1200 dpi to provide the best combination of print speed
and print quality. If you need advanced print quality, you can choose
custom settings. You can get to print quality settings from the printer
driver.
The following options are available depending on the printer driver
you are using.
l
Faster Printing - FastRes 1200 (default), the alternate resolution
for complex graphics or faster output
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Best Quality - ProRes 1200, for best print quality
600 dpi
300 dpi
Note
Changing resolution might change the formatting of your text.
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Printer settings 115
Saving printer settings for different print jobs
The Quick Set feature allows you to save and reuse the current
printer settings. Saved settings are called Quick Sets. For example,
you might want to create a Quick Set for envelopes or for printing the
first page of a document on letterhead.
For convenience, Quick Sets can be selected and saved from most
printer driver tabs. You can also restore printer driver default settings
by selecting Defaults from the Quick Sets list.
For more information, see the software Help.
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Printing Tips
This section contains:
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Tips for printing envelopes
Tips for printing labels
For more information about using print media with HP LaserJet
printers, refer to the Print Media Guide (see “Ordering parts” on
page 257).
Tips for printing custom sizes
l
Do not print on media smaller than 3 inches (76.2 mm) wide or 5
inches (127 mm) tall.
l
l
Set margins of at least 0.25 inch (6.4 mm) in your software.
Always insert media vertically (portrait orientation) into the
product. If you want to print in landscape mode, make this
selection through your software.
Tips for printing envelopes
l
Low operating humidity (less than 50 percent relative humidity)
often results in a background gray cast. (This is often most
noticeable during the winter months.) For best results, print
envelopes in an environment with humidity of 50 percent or more.
Also, try to store envelopes in that same condition for at least 24
hours before printing. (Note that background gray cast is
sometimes also evident just after installing a new toner cartridge.)
l
l
l
If possible, verify that envelope adhesive can withstand
temperatures up to 392° F (200° C). This is the temperature of
the fusing assembly during printing.
If envelopes are coming out wrinkled, try flattening the edges of
the envelope with a ruler or other flat object before feeding it
through the product. Or, try using a different brand of envelope.
Keep the printer clean. Contaminants such as loose toner and
paper dust can interfere with the printing process.
EN
Printing Tips 117
Tips for printing labels
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Do not use labels that are separating from the backing sheet or
that are wrinkled or damaged in any way.
Do not use any sheet of labels that has spaces in it where some
of the labels have been removed.
Do not feed a sheet of labels through your product more than
once.
If possible, verify that label adhesive can withstand temperatures
up to 392° F (200° C). This is the temperature of the fusing
assembly during printing.
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Copying
Introduction
Anyone can make copies by using the control panel on the product.
To use the HP LaserJet Director to make copies, your computer must
be directly connected to the product.
This section provides information on how make copies from the
product as well as how to change copy settings.
Hint
You can findoutwhat product settings arecurrently selected by printing
a configuration report (see “Printing a configuration report” on
page 48).
EN
Introduction 119
Copying tasks
The product functions as a standalone copier — you do not have to
have software installed or have the computer on to make copies.
the control panel. Use the software to collate large jobs or make color
copies.
The topics in this section include:
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Making black and white copies
Making color copies
Using the Contrast button to adjust the contrast for the current fax
or copy job
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Adjusting copy quality for the current job
Reducing or enlarging copies for the current job
120 Chapter 6 - Copying
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Making black and white copies
Use this procedure to make copies from the product. You can make
up to 99 copies of a document that has as many as 30 pages
(depending on the thickness of the pages). If pages of the document
are longer than what is selected as the default paper size for the
paper input tray, the copies will print on multiple sheets of paper. See
“Changing the default paper size for the paper input tray” on page 38.
If you are copying small, fragile, lightweight (less than 12 lb. or 46 g/
2
m ), or irregularly sized items such as receipts, newspaper clippings,
loading special items. See “To load special items” on page 27.
Note
The factory default for collation is On. With the collation on, multiple
copies print in sets. For example, if you are making two copies of a
three-page document, the copies print in this order: 1,2,3,1,2,3. See
“Changing the default copy collation” on page 128 for more information
and instructions on changing this setting.
You can change the default number of copies to any value from 1 to
99. See “Changing the default number of copies” on page 129.
In the rare instance that the document does not fit into memory when
making multiple copies, only one copy will print and the control panel
will notify you of the problem. To resolve the problem, try the following
alternatives:
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Make just one copy at a time.
Turn off the collation.
Split the job into smaller jobs containing fewer pages.
Use the HP LaserJet Director to make the copies.
EN
Copying tasks 121
To make black and white copies
1
2
3
Load the document into the document feeder tray.
Adjust any options, such as contrast or copy size.
If you are making only one copy, press COPY.
- Or -
If you are making multiple copies, enter the number of copies you
want and press COPY.
Making color copies
You can create color copies by using the product to scan the original,
and then using a color printer to print multiple copies. The HP
LaserJet 3200 does not print in color. See the software help for more
information about how to make color copies.
Using the Contrast button to adjust the
contrast for the current fax or copy job
The contrast setting affects the lightness or darkness of an outgoing
fax as it is being sent or the resulting copy. Using the following
procedure changes the contrast for the current job only. After the fax
has been sent or the copy is made, the contrast setting returns to the
default.
Note
To change the default copy contrast, see “Changing the default copy
contrast” on page 126.
To adjust the contrast
1
2
Press CONTRAST to display the current contrast setting.
Use the < or > key to move the slider to the left to make the fax or
copy lighter than the original, or move the slider to the right to
make the fax or copy darker than the original.
3
Press ENTER/MENU to save the selection.
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Adjusting copy quality for the current job
The default setting for copy quality is Text. This setting is the best for
items that contain mostly text. When making a copy of a photo or
graphic, you can select Photo to increase the quality. If you want to
conserve toner and the copy quality is not that important, select Draft.
To change the default copy quality, see “Changing the default copy
quality” on page 126.
Note
If you want make a copy using Text copy quality, select Standard, Fine,
or Superfine.
To adjust the copy quality
1
2
Press RESOLUTION to display the current resolution setting.
Use the < or > key to scroll through the choices and after
selecting your choice, press ENTER/MENU to save the selection.
Reducing or enlarging copies for the current
job
The product can reduce copies to as little as 25 percent of the original
or enlarge copies to as much as 200 percent of the original. It can
Letter to A4, A4 to Letter, Legal to Letter, Legal to A4. Using the
procedure below changes the reduction or enlargement for the
current job only.
Note
To change the default reduce or enlarge copy setting, see “Changing
the default copy size” on page 127.
EN
Copying tasks 123
To reduce or enlarge copies
1
2
Press REDUCE/ENLARGE.
Enter the size to which you would like to reduce or enlarge the
copies in this job. You can choose ORIGINAL (100%), LEGAL TO
LETTER, LEGAL TO A4, or A4 TO LETTER, LETTER TO A4, or
CUSTOM (25-200%).
3
Press ENTER/MENU to save your selection.
If you chose CUSTOM (25-200%), type a percentage and press
ENTER/MENU.
Note
You can change the default paper size in the paper input tray. This can
be useful if you want to make Legal to Legal copies. See “Changing
the default paper size for the paper input tray” on page 38.
124 Chapter 6 - Copying
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You can use the software to change the default copy settings. See
the topics listed below for more information:
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l
l
l
l
Changing the default copy quality
Changing the default copy contrast
Changing the default copy size
Changing the default copy collation
Changing the default number of copies
EN
Default Copy Settings 125
Changing the default copy quality
The choices for this setting are Text (the factory default), Photo, and
Draft.
Note
If you only want to adjust the quality for the job you are currently
copying, see “Adjusting copy quality for the current job” on page 123.
To change the default copy quality
1
2
Press ENTER/MENU.
Use the < or > key to select COPY SETUPand then press ENTER/
MENU.
3
4
5
Use the < or > key to select DEFAULT QUALITYand then press
ENTER/MENU.
Use the < or > key to select TEXT(the factory default), PHOTO, or
DRAFT.
Press ENTER/MENU to save your selection.
Changing the default copy contrast
image. The slider is set to the middle as the default copy contrast
setting.
Note
If you only want to adjust the contrast for the job you are currently
copying, see “Using the Contrast button to adjust the contrast for the
current fax or copy job” on page 122.
126 Chapter 6 - Copying
EN
To change the default copy contrast
1
2
Press ENTER/MENU.
Use the < or > key to select COPY SETUP, and then press ENTER/
MENU.
3
4
Use the < or > key to select DEFAULT CONTRAST.
Use the < or > key to move the slider to the left to make the copy
lighter than the original, or move the slider to the right to make the
copy darker than the original.
5
Press ENTER/MENU to save your selection.
Changing the default copy size
The default copy size is the size to which copies are normally
reduced or enlarged. If you keep the factory default size set to
Original (100%), all copies will be the same size as the original
document.
Note
If you only want to adjust the copy size for the job you are currently
copying, see “Reducing or enlarging copies for the current job” on
page 123.
To change the default copy size
1
2
Press ENTER/MENU.
Use the < or > key to select COPY SETUPand then press ENTER/
MENU.
3
4
Use the < or > key to select DEF. REDUCE/ENLARGEand then
press ENTER/MENU.
Use the < or > key to select the option for how you normally want
to reduce or enlarge copies. You can choose ORIGINAL (100%),
LEGAL TO LETTER, LEGAL TO A4, or A4 TO LETTER, LETTER
TO A4, or CUSTOM (25-200%).
5
Press ENTER/MENU to save your selection.
-Or-
If you chose CUSTOM (25-200%), type the percentage of the
original size that you normally want for copies, and then press
ENTER/MENU to save your selection.
EN
Default Copy Settings 127
Changing the default copy collation
You can set the product to collate multiple copies into sets. For
example, if you are making two copies of three pages and the
collation is on, the pages print in this order: 1,2,3,1,2,3. If the collation
is off, the pages print in this order: 1,1,2,2,3,3.
The collation setting you choose is in effect for all copies until you
change the setting. The default set at the factory is On. This setting
can also be set from the software. See the software Help for more
information.
To use collation, the original document must fit into memory. When it
does not, the product makes only one copy and displays a message
notifying you of the change. If that happens, you have several
alternatives for finishing the job:
l
l
l
l
Split the job into smaller jobs containing fewer pages.
Make only one copy of the document at a time.
Turn off the collation.
Use the HP LaserJet Copier program to copy and collate the job.
To set the default copy collation
1
2
Press ENTER/MENU.
Use the < or > key to select COPY SETUPand then press ENTER/
MENU.
3
4
Press ENTER/MENU to select DEFAULT COLLATION.
Use the < or > key to select ONor OFF, and then press ENTER/
MENU to save your selection.
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Changing the default number of copies
You can choose to have the default number of copies be any value
from 1 to 99. The default set at the factory is 1.
To change the default number of copies
1
2
3
Press ENTER/MENU.
Use the < or > key to select Copy Setupand press ENTER/MENU.
Use the < or > key to select default # of copiesand press
ENTER/MENU.
4
5
Enter the number of copies from 1 to 99 that you want as the
default.
Press ENTER/MENU to save your selection.
EN
Default Copy Settings 129
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EN
Scanning
Introduction
The product is capable of scanning at a 600 pixel-per-inch (ppi)
resolution. The scanner allows color scanning, and increased detail in
both color and black and white scans.
This section briefly covers scanning-related topics, such as how to
scan using the software or from the product control panel, how the
Optical Character Recognition (OCR) software works, and how to
send a scanned item as an e-mail attachment.
For more detailed information about and instructions for scanning,
beyond what is included in this user guide, see the software Help.
EN
Introduction 131
Scanning basics
The product offers three ways to scan an item. These include:
l
From the software: Use the HP LaserJet Director to initiate a
scan and then finish the scan using other software. For more
page 133.
l
From the product: Insert an item in the document feeder tray
and press the SCAN key on the product’s control panel. The SCAN
key can be programmed to scan to a destination. For more
information, see “Adding or deleting scan destinations” on
page 140.
l
From TWAIN-compliant software: If you are using Microsoft
Windows 95 and want to scan documents, you have to use a
using TWAIN-compliant software is optional. For more
information, see “Scanning with TWAIN-enabled software” on
page 142.
Note
To learn about OCR (Optical Character Recognition) software, see
“About OCR software” on page 138.
132 Chapter 7 - Scanning
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Scanning from the product software
This section discusses the scanning method in two phases:
1
Starting a scan - this section shows how to use the HP LaserJet
Director to start a scan, to choose scan settings, and to choose to
scan all pages at once or scan page-by-page.
2
Working with scanned items - if you choose to scan page-by-
page, this section explains the different ways you can edit a
scanned item.
You can start the scanning process from the HP LaserJet Director.
Note
The HP LaserJet Director is not supported for Microsoft Windows 95.
If you are using Windows 95, see “Scanning with TWAIN-enabled
software” on page 142.
To scan using the HP LaserJet Director
Windows
1
Place the item into the document feeder tray.
If the product is connected directly to your computer and the HP
LaserJet Director opens after you insert an item into the
document feeder tray, proceed to step 3.
-Or-
If you are on a network or the HP LaserJet Director does not
automatically open, continue to step 2.
2
Open the HP LaserJet Director by clicking the HP LaserJet
Director icon located on the taskbar.
EN
Scanning from the product software 133
3
Click the Scan button on the HP LaserJet Director. The HP
LaserJet Scan Control Viewer dialog box appears.
4
5
Select a scan destination.
Choose to scan in color by selecting the Scan in color check
box. The product automatically scans in black and white if you do
not select this check box.
6
Select whether you want to scan all pages at once or scan page-
by-page.
If you choose to scan all pages at once, click Scan. The edits are
entire document is sent to the destination. If you send a scanned
document to a file, a printer, or an e-mail application, a secondary
dialog box appears and prompts you for additional information.
-Or-
If you choose to scan page-by-page, continue to the “Working
with scanned items” section starting on page 136.
Mac OS
1
Place the item into the document feeder tray.
If the product is connected directly to your computer and the HP
LaserJet Director opens after you insert an item into the
document feeder tray, proceed to step 3.
-Or-
If you are on a network or the HP LaserJet Director does not
automatically open, continue to step 2.
2
Double-click the alias for the HP LaserJet Director that appears
on the desktop as shown below.
134 Chapter 7 - Scanning
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3
Click Scan on the HP LaserJet Director. The HP LaserJet Scan
Control Viewer dialog box appears.
4
5
Select a scan destination.
To select the color scanning option, click "Scan in color." (The
product automatically scans the selection in black and white if this
option is not selected.)
6
Select whether you want to scan all pages at once or scan page-
by-page.
If you choose to scan all pages at once, click Scan. The edits are
entire document is sent to the destination. If you send a scanned
document to a file, a printer, or an e-mail application, a secondary
dialog box appears and prompts you for additional information.
-Or-
If you choose to scan page-by-page, continue to the “Working
with scanned items” section.
EN
Scanning from the product software 135
Working with scanned items
If you choose to scan page-by-page, you can perform editing
functions on each page. Editing functions include lightening and
darkening photo regions, adding or removing regions from the page,
changing region types, and cropping sections.
To work with scanned items
1
Click Scan First Page. The first page is scanned and appears in
the Preview window.
2
Choose one of the following Viewer modes by clicking its
corresponding button on the toolbar located in the upper right
corner of the Preview window.
To do this:
Click this
button:
Display the entire scanned page but not be able to edit
regions. The only editing you can do is crop what you
want to send to the destination. You select the area to
send by drawing a rectangle around it.
Selection mode
Display the entire scanned page with all regions outlined
in color boxes that represent their region types. A region
is any part of the image that the scanner software can
recognize as a region type. For instance, all photographs
on a page would be assigned a region type of Photo.
Edit Region
mode
In Edit Region mode, you create new regions, change
existing region types, resize regions, delete regions,
lighten and darken photo regions, and select which
regions to send to the destination.
Zoom into the Preview window. The contents of the
Preview window doubles each time you zoom in. The
contents are centered on the point where you clicked in
the Preview window.
Zoom In mode
136 Chapter 7 - Scanning
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Zoom out of the Preview window, displaying the previous
view, or the full page view (fully zoomed out).
Zoom Out mode
3
4
Click Scan Next Page to save any edits performed on the
previous page and scan the next page in the document feeder
tray. Repeat steps 2 and 3 for the remaining pages in the
document feeder tray.
-Or-
Click Send. The edits are saved and the rest of the pages are
scanned automatically. The entire document is sent to the
destination.
If you send a scanned document to a file, a printer, or an e-mail
application, a secondary dialog box appears and prompts you for
additional information.
EN
Scanning from the product software 137
About OCR software
Optical Character Recognition (OCR) is a technology that recognizes
letters in a scanned image and converts them into ASCII characters,
or editable text. OCR programs convert some text more accurately
than other text. Because OCR technology is never perfect, proofread
all converted text carefully to ensure the characters have been
correctly interpreted.
These types of text convert most accurately:
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text in standard fonts
text in 9-point font or larger
crisp, clear text
black text on a white background
These types of text might convert less accurately:
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text close to non-text elements, such as bullets, lines, or graphics
text in spreadsheets, tables, or forms
letters that have gaps, that “bleed” along their edges, or that
touch other letters
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underlined text
text on colored paper
Note
Handwriting cannot be converted.
If you have problems with your OCR software, see "Problem Solving
and Product Maintenance," or the OCR software Help for more
information.
138 Chapter 7 - Scanning
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You can scan documents entirely from the product control panel
(without editing them) and send them to a destination, such as
Microsoft Word or an e-mail address. These destinations can be
added or deleted (see “Adding or deleting scan destinations” on
page 140).
Note
This feature is not supported in Microsoft Windows 95.
Using the Scan key to scan
Using the SCAN key on the control panel to scan is a simple method to
scan items (without editing them) and send them to a destination. The
SCAN key can be programed to scan to any destination supported by
the HP LaserJet Director.
1
2
3
Place the item into the document feeder tray.
Press the SCAN key.
Use the < or > key to select a destination, and then. To add or
delete destinations, see “Adding or deleting scan destinations” on
page 140.
EN
Scanning from the product control panel 139
Adding or deleting scan destinations
You can program the SCAN key on the control panel to scan items
and send them to a destination.
Each Windows-compatible computer connected directly to the
product or on a network can designate up to five destinations. For
networked environments, the default destination is Archive. The total
number of destinations allowed on a network is 20. For Macintosh-
compatible computers, you can choose only one destination for the
SCAN key on the device.
The two procedures in the following section are for Windows and the
Mac OS.
To add or delete scan destinations
Windows
1
Open the HP LaserJet Director by clicking the HP LaserJet
Director icon located on the taskbar.
2
Click the Customize button on the HP LaserJet Director.
140 Chapter 7 - Scanning
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3
Select the Perform this action when the device Scan button is
pressed check box.
4
Select an item from the Destination list, and then click the Add
button.
5
6
Click the Edit button.
Type the name of the destination how you want it to appear on
the control panel display in the Application Destination Name
box. If the destination you are adding is an e-mail address, type
the e-mail address in the Email Address box.
7
Repeat steps 4 through 6 for other destinations.
Mac OS
Open the HP LaserJet Director by double-clicking the alias for the
1
HP LaserJet Director that appears on the desktop as shown
below.
EN
Scanning from the product control panel 141
2
Click the Customize button on the HP LaserJet Director.
3
4
In the General tab, click "Allow initiating a scan from the device"
to select this option.
Select an item from the list, and then click Apply.
Note
You can choose only one destination for the SCAN key on the device.
Click OK to close the Customization dialog box.
5
Scanning with TWAIN-enabled software
Note
If you are using Windows 95 and want to scan documents, you will
have to use TWAIN-compliant software. For all other operating
systems, using TWAIN-compliant software is optional.
The product is TWAIN-compliant and works with Windows- and
Macintosh-based programs that support TWAIN-compliant scanning
devices. While in a TWAIN-enabled program, you can access the
scanning feature and scan an image directly into the open
application. To do so, follow the program’s instructions for acquiring
an image using TWAIN. For more specific information, consult the
documentation or software Help for the program.
142 Chapter 7 - Scanning
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Sending scanned items as e-mail attachments
The product and the software that came with the product work with
compatible e-mail programs so you can e-mail documents in PDF
format, but other options are also available depending on what file
be downloaded free from Adobe’s website.
This section describes the basics of using the product and the
software with your e-mail program:
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Sending e-mail from the product
Sending e-mail in an alternative mode
Note
You must already have an e-mail program and an active e-mail service
provider to use the information in this section. (The software does not
contain an e-mail program.) See the software Help for additional
information.
Sending e-mail from the product
E-mail can be sent from the product using Windows 98, 2000, and NT
4.0, or Mac OS 8.6 and 9.0. It can also be done in Microsoft Windows
95 using a TWAIN-enabled program, and in alternative modes by
attaching a scanned file to an e-mail.
To send e-mail using Microsoft Windows 98, 2000,
and NT 4.0
1
Open the HP LaserJet Director by clicking the HP LaserJet
Director icon located on the taskbar.
2
3
4
Click the Email button on the HP LaserJet Director.
Choose e-mail as the destination.
Click Send.
EN
Sending scanned items as e-mail attachments 143
To send e-mail using Microsoft Windows 95
1
2
3
4
Open a TWAIN-enabled program to scan from the application.
Save the file.
Open your e-mail program.
Attach the document and send the e-mail.
Note
For more information, see “Scanning with TWAIN-enabled software.”
To send e-mail using Macintosh OS 8.6 and 9.0
1
Open the HP LaserJet Director by double-clicking the alias for the
HP LaserJet Director that appears on the desktop as shown
below.
2
Click the Email button on the HP LaserJet Director.
3
4
Choose e-mail as the destination.
If an e-mail appears with the scanned item attached, click Send.
-Or-
Follow the instructions on the wizard.
144 Chapter 7 - Scanning
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Sending e-mail in an alternative mode
You can use an alternative mode to send a document in e-mail if:
l
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You do not have a compatible e-mail program.
The Email button does not appear on the HP LaserJet Director.
If you do not have access to the HP LaserJet Director.
To e-mail in an alternative mode
1
2
Load the item into the document feeder tray.
Use the HP LaserJet Director or software to scan the document
to the desktop or document viewer.
3
4
Save the file in the format you want.
Open your e-mail program and attach the file as you normally
would.
EN
Sending scanned items as e-mail attachments 145
146 Chapter 7 - Scanning
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Problem Solving and
Product Maintenance
Introduction
This section offers solutions to problems that can occur while using
this product. It also provides maintenance tasks to optimize product
functionality.
Note
Most answers for software-related issues are in the software Help.
If the information in this section does not solve your problem, try to
print a fax activity log or fax call report, and then contact HP.
EN
Introduction 147
General troubleshooting checklist
If the product does not work properly, first verify the following:
l
The Ready (green) light is on and not blinking. If the Error
(yellow) light is blinking, check the control panel display for a
message.
l
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No error messages appear on the computer screen or on the
product’s control panel display.
The power cord is securely connected to the product and plugged
into a live electrical outlet.
The parallel cable or the USB cable between the product and the
computer or the HP JetDirect print server is connected securely
or functioning properly. To check, try connecting a different size-
C parallel cable or USB cable.
l
The telephone cord between the product and the wall is securely
connected.
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You can print a test page.
There are not too many programs open when trying to perform a
task. Close programs that are not in use, or restart the computer
before attempting the task again.
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See the following sections to troubleshoot general fax issues, as well
as issues that might occur when sending or receiving a fax:
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Fax setup checklist
General fax problems
Sending fax problems
Receiving fax problems
Fax setup checklist
Use the following checklist to help you define what is causing any
faxing problems you might be encountering.
Using the phone cord supplied with the product?
This product has been tested with the supplied phone cord to meet
RJ 11 specifications.
Is the Fax/Phone line connector seated into the back
of the product?
Does the Fax/Phone line connector securely fit into the back of
product?
Gently pull on the Fax/Phone line connector to make sure that it is
well-seated into the product.
Is the telephone wall jack working properly? (dial tone
at wall jack)
Verify that a dial tone exists by attaching a single line phone to the
wall jack. Can you hear a dial tone, and can you call out?
EN
Resolving fax problems 149
Is your phone line service dedicated, shared, PBX, or
a roll-over?
l
Dedicated line: A unique fax/phone number assigned to receive
or send faxes; the phone cord is connected to the port located on
the back of the product that is not labeled with the telephone icon.
l
Shared phone line: A system where both phone calls and faxes
are received or sent using the same phone number and phone
line.
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PBX system: A business-environment phone system.
Roll-over lines: A phone system feature where, when one
incoming line is busy, the next call "rolls over" to the next
available line. Try attaching the product to the first incoming
phone line.
l
Distinctive ring service: Make sure that the product is set to
respond to the correct distinctive ring pattern assigned by your
phone service provider.
Phone company services:
l
Phone Line Splitters: Device used to split out two or more
phone line jacks to connect phones or devices to the same phone
line wall jack. Isolate line1 from line2 and connect the product
directly to line1 or line2.
l
Surge protection device: Device used between wall jack and
product to protect product against electrical power passed
through the phone lines and wall jacks. Can cause some fax
communication problems; try direct phone cord connection from
product to wall jack to ensure proper fax communication.
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HP LaserJet product shared with another device:
Telephone answering machine (TAM)
An answering machine should be connected directly to the port
located on the back of the product that is labeled with the telephone
icon or should be shared on the same phone line extension.
l
Set the product’s Rings to Answer for one ring more than the
Telephone Answering Machine is set. See the software Help for
more information.
l
If the product is connected to same phone line, but at a different
extension, pick up the extension phone, wait 10 seconds, and
then hang-up the extension phone. The product will respond to a
fax tone and start to receive incoming faxes.
l
Another option is to pickup the telephone, and press 1-2-3 in
sequence, and wait three seconds.
EN
Resolving fax problems 151
General fax problems
Use the table in this section to resolve fax problems.
Problem
Cause
Solution
The product might need to be directly
connected to the computer’s parallel or
USB port. It might not be able to share the parallel or USB port, try unhooking it and
If you have a device such as an external
disk drive or switch box connected to the
No parallel or
USB port is
available, or the
parallel or USB
port is being
shared by
parallel port with another device.
connecting the product directly to the
computer parallel or USB port. If it works
and you want to continue using both
devices, you must use two parallel or USB
ports on your computer.
another device.
The maximum length of a page you can
load is 35 inches (889 mm). Faxing of a
longer page stops at 35 inches (889 mm). STOP/CLEAR.
If there is a jam, see “Clearing jams from
If there is no jam and it has been less than
a minute, wait a moment before pressing
Document
stops feeding
in the middle of
faxing.
the scanner path areas” on page 177.
Then, resend the job.
The minimum scannable page size is
If there is a jam, see “Clearing jams from
2 by 3.5 inches (51 by 89 mm). If the item the scanner path areas” on page 177.
is too small, it can jam inside the scanner
area.
The fax activity log or fax call reports
settings are not correct.
Print a configuration report (see “Printing
a configuration report” on page 48) and
check when the reports print. See “Setting
when the fax call report prints” on page 45
and “Setting the fax activity log to print
automatically” on page 44 to change the
settings.
Fax activity
logs or fax call
reports are
printing at
unwanted
times.
The volume setting needs to be adjusted. See “Changing sound volume” on
page 39 for instructions about changing
The volume for
sounds coming
from the
volume settings.
product is too
high or too low.
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Sending fax problems
Use the table in this section to solve problems that might occur when
sending faxes.
Problem
Cause
Solution
The fax machine to which you are sending Try sending to another fax machine.
might be malfunctioning.
Faxes quit
during sending.
Your phone line might not be working.
Connect the product to a different phone
line and try sending. Also, try connecting a
phone directly to the phone line and
making a call to check the phone line.
If your product is on a PBX system, the
PBX system might be generating a dial
tone the product cannot detect.
Disable the detect dial tone setting. See
“Changing the detect dial tone setting” on
page 85.
The product is
receiving faxes
but is not
sending them.
There might be a poor phone connection. Try again later.
The fax machine to which you are sending Try sending to another fax machine.
might be malfunctioning.
Your phone line might not be working.
Connect the product to a different phone
line and try sending. Also, try connecting a
phone directly to the phone line and
making a call to check the phone line.
The product will automatically redial a fax To stop the redials while the product is
number if the redial on busy option is set dialing, press STOP/CLEAR.
Outgoing fax
calls keep
dialing.
to on.
See “Changing how the product redials”
on page 83 if you need to change the
setting.
The one-touch key, speed-dial code, or
group-dial code might not be programmed dial report (see “Printing a one-touch,
or programmed properly.
Print a one-touch, speed-dial, and group-
One-touch
keys, speed-
dial codes, or
group-dial
codes are not
working.
speed-dial, and group-dial report” on
page 47) to see which numbers are
programmed. Also check that the fax
number (or e-mail address) was entered
correctly. See “Programming group-dial
codes” on page 74 to program or correct
information.
EN
Resolving fax problems 153
Problem
Cause
Solution
have an error condition, such as being out machine is on and ready to receive faxes.
of paper.
Faxes you send
are not arriving
at the receiving
fax machine.
A fax might be in memory because it is
If a fax job is in memory for any of these
waiting to redial a busy number, there are reasons, an entry for the job appears in
the fax is set up for a delayed send.
“Printing the fax activity log” on page 43)
and check the Status column for jobs with
a Pending designation.
The maximum number of digits or
characters that can be entered into a fax mode. See “Using Manual Dial” on
number is 50. page 77.
Try dialing the fax number in manual
You cannot dial
all of the
numbers in a
long fax
number.
When the fax forward option is turned on Make sure that the fax machine to which
The fax forward
option is on,
but the product
is printing
received faxes
instead of
and a fax is received, the product will
you are forwarding the received faxes is
attempt to forward the fax several times. If on and ready to receive faxes.
it is not successful, the product will print
the received fax.
forwarding
them.
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Receiving fax problems
Use the table in this section to solve problems that might occur when
receiving faxes.
Problem
Cause
Solution
The Extension Phone setting might be
disabled.
See “Enabling an extension phone” on
page 93 for instructions about changing
this setting.
Unable to start
receiving faxes
from an
extension
phone.
The telephone cord might not be securely Check that the telephone cord is securely
connected.
connected between the phone and the
product (or other device connected to the
product).
Press 1-2-3 in sequence, wait for three
The telephone cord might not be
connected properly.
See “Connecting the phone line” in the
Getting Started Guide to check the
installation. The product must be the first
device connected to the phone line.
Voice calls are
not being
received by the
phone or
answering
machine
connected to
the line.
The answer mode or rings to answer
settings might not be set properly.
See “Changing how the product answers
incoming faxes” on page 90 to determine
which settings you need.
The rings to answer must be set higher
than for the answering machine. See the
software Help for more information.
The answering machine or phone might
not be functioning.
Connect the phone or answering machine
directly to the phone line and see if it
works by itself.
EN
Resolving fax problems 155
Problem
Cause
Solution
The answer mode might be set to Manual. If the answer mode is set to Manual, the
product never answers calls. You have to
answer the phone and start receiving the
fax yourself.
Incoming fax
calls are not
beinganswered
by the product.
The rings to answer setting might not be Check the rings to answer setting for your
set correctly.
configuration. See “Setting answer mode
Started Guide to determine which settings
you need.
The answer ring pattern feature might be Check the answer ring pattern feature to
turned on, but you do not have the make sure it is set properly. See
service, or you do have the service, and “Changing answer ring patterns” on
the feature is not set correctly.
page 91.
The telephone cord might not be
See “Connecting the phone line” in the
connected properly, or the telephone cord Getting Started Guide to check the
is not working.
installation, or replace the telephone cord.
The product might be out of paper, and
the memory is full.
Refill the paper input tray. The product
prints faxes received to memory and
resumes answering fax calls.
There might be too many devices
connected to the phone line.
Try removing the last device connected
and see if the product works. If not, keep
removing devices and retrying.
The phone line might not be working.
Connect the product to a jack for another
phone line. Connect a telephone to the
outlet in place of the product and try to
make a telephone call to make sure the
phone line is working.
Fax forwarding might be enabled.
See “Using fax forwarding” on page 87 to
disable fax forwarding.
A voice messaging service might be
interfering with the product answering
calls.
Do one of the following:
• Discontinue the messaging service.
• Get a phone line dedicated to fax calls.
• Set the product to answer in Manual
mode. In Manual mode, you must start
the fax receive process yourself.
• Leave the product set to Automatic
mode and lower the rings to answer for
the product to a number below the
rings to answer for the voice mail (see
the Getting Started Guide for the limits
in your country). The product will
answer all incoming calls.
156 Chapter 8 - Problem Solving and Product Maintenance
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Problem
Cause
Solution
The Receive to PC option might be
selected.
Turn off the Receive to PC option in the
HP LaserJet Device Configuration tool:
Faxes do not
print as
expected.
1
Click Start, point to Programs, point
to HP LaserJet 3200, point to Tools,
and then click HP LaserJet Device
Configuration.
2
3
Click the Fax tab, and then click the
Receive tab.
Clear the Receive to PC check box,
and then click OK.
The computer could be turned off.
Check that the computer is turned on and
that the power cord is securely connected
to the product and plugged into a live
electrical outlet.
Faxes routed to
the computer
are being
received by the
product
The Receive to PC option might be
turned off.
Turn on the Receive to PC option in the
HP LaserJet Device Configuration tool:
instead.
1
Click Start, point to Programs, point
to HP LaserJet 3200, point to Tools,
and then click HP LaserJet Device
Configuration.
2
3
Click the Fax tab, and then click the
Receive tab.
Select the Receive to PC check box,
and then click OK.
You might be sending or receiving a very Complex faxes take longer to be sent or
Faxes are
complex fax, such as one with many
graphics.
received.
transmitting or
being received
very slowly.
The receiving fax machine might have a The product only sends the fax at the
slow modem speed.
fastest modem speed the receiving fax
machine can use.
resolution typically results in better quality, resend the fax.
but also requires a longer transmission
time.
If you are sending, lower the resolution
and resend the fax. See “Adjusting the
resolution for the current job” on page 62
to change the current resolution setting or
“Changing the default contrast and
resolution for outgoing faxes” on page 81
to check the default setting. The current
resolution setting overrides the default.
If there is a poor phone line connection,
Hang up and resend the fax.
the product and the receiving fax machine Have the phone company check the
slow down the transmission to adjust for phone line.
errors.
EN
Resolving fax problems 157
Problem
Cause
Solution
There is no media in the paper input tray. Load media. Any faxes received while the
bin is empty are stored in memory and will
Faxes are not
printing or are
printing
print once the bin has been refilled.
incorrectly at
the product.
The Receive to PC option might be
selected, and faxes are being received by faxes:
Check to see if the computer is receiving
the computer.
1
Click Start, point to Programs, point
to HP LaserJet 3200, point to Tools,
and then click HP LaserJet Device
Configuration.
2
3
Click the Fax tab, and then click the
Receive tab.
it is selected, and then click OK.
The autoreduction setting may not be set If you want faxes to be reduced to fit on
Faxes are
correctly.
one page, the autoreduction setting
should be on. If the setting is off, faxes
may print on multiple pages. See
printing on two
pages instead
of one.
“Changing autoreduction for incoming
faxes” on page 95 to adjust the setting.
The product ran out of toner while printing The product stores up to 10 of the most
Received faxes
are too light or
are printing
only on half of
the page.
a fax.
recently printed faxes. As soon as
possible, replace the print cartridge and
use the “Reprinting faxes” on page 66
procedure to try to reprint the fax.
158 Chapter 8 - Problem Solving and Product Maintenance
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Use the sections listed below to resolve common printing problems:
General printing problems
Printing problems when using MS-DOS
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Note
See also “Resolving image quality problems” on page 181.
General printing problems
Use the table in this section to solve printing problems.
Problem
Cause
Solution
The product must be directly connected to If you have a device such as an external
No parallel port
or USB port is
available, or the
parallel port or
USB port is
the computer’s parallel or USB port. It
disk drive or switch box connected to the
cannot share the parallel or USB port with USB or parallel port and want to continue
another device.
using it, you must use two parallel ports or
USB ports on your computer.
being shared
by another
device.
The parallel or USB cable might not be
securely connected or may be faulty.
Make sure the parallel or USB cable is
securely connected between the product
and the computer.
Try plugging in another size C parallel
cable if you have one.
Garbled text or
unwanted
characters are
printing.
If you have another parallel port on the
computer, try connecting the cable to it.
If you have another computer, try setting
up the product with the other computer.
The incorrect output source might be
selected, or the incorrect output setting
has been chosen in the program from
which you are printing.
Pages are sent to the paper output bin
print in correct order. Pages are sent to
the front paper output slot print in reverse
order. Use the front paper output slot by
opening the front paper path door. See
“Selecting the output path” on page 31.
If you need to print pages to the front
paper output slot in correct order, select
the reverse order output option in the
program from which you are printing. See
the program’s documentation for more
information.
Printed pages
are coming out
in the incorrect
order.
EN
Resolving printing problems 159
Problem
Cause
Solution
The printer might be printing a complex
image.
Allow extra time for the computer to send
the image.
The product is
not responding
after “Print” is
selected in the
software, or
The print job might be paused.
Resume printing from the Printers
window.
you receive a
message on the
computer
The parallel or USB cable between the
product and the computer might not be
connected properly.
Disconnect and reconnect the parallel or
USB cable between the product and the
computer.
screen stating
there was an
error printing to
the parallel or
USB port.
The wrong printer was selected in your
software.
Check the printer selection menu in your
program to see if you selected the correct
product.
The software for your product is not
configured for the correct port.
Check your software’s printer selection
menu to make sure it is connected to the
correct port. If your computer has more
than one parallel port, make sure the
parallel cable is connected to the correct
one.
The computer parallel port might not
adequately support bidirectional
communication.
Ensure that the computer has a parallel
port with a bidirectional data bus (EPP or
unidirectional ports are not supported).
Change the parallel port mode setting in
the computer’s basic input output system
(BIOS). HP recommends setting it to ECP
or bidirectional, but other modes might
also work. For instructions about changing
the setting, see the computer
documentation, or contact the computer
manufacturer.
The product might not be receiving
adequate power, or there are voltage
fluctuations.
Plug the product into a different power
source.
Another device might be interfering.
If there is another device connected to the
computer parallel or USB port, disconnect
it and connect the product directly to the
computer parallel or USB port. You might
also have to remove software for the other
device before the product will work.
The parallel or USB cable is defective or Try plugging in another size C parallel
the parallel or USB port on the computer cable or USB cable if you have one. If you
is malfunctioning.
have another parallel port on the
computer, try plugging the cable into it
instead.
If you have another computer, try
connecting the product to the other
computer.
160 Chapter 8 - Problem Solving and Product Maintenance
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Problem
Cause
Solution
The product is malfunctioning.
Try printing from another program.
Try printing a configuration report (see
“Printing a configuration report” on
page 48).
The product is
not responding
after “Print” is
selected in the
software, or
you receive a
message on the
computer
screen stating
there was an
error printing to
the parallel
Another device is conflicting with the
parallel port.
The product cannot share a parallel port.
If you have a sound card, external hard
drive, or network switchbox connected to
the same parallel port as the product, the
other device may be interfering. You must
unhook the other device to connect and
use the product, or you must use two
parallel ports on the computer. You might
need to add another parallel interface
card. An ECP parallel interface card is
strongly recommended. Please see your
computer’s documentation for information
about installing an additional parallel
interface card or resolving conflicts.
port.
The Layout (Pages-per-Sheet or N-Up)
feature is selected in the program you are using or in the printer driver. See the
using (if it has this feature), or the
reduction/enlargement setting is incorrect
in the program or printer driver.
Check the settings in the program you are
The image or
words on
printed pages
are the wrong
size.
software Help for printer driver issues.
When you print on both sides, there will be Instead of duplexing manually, use the
When printing
on both sides
of the page, the
print quality is
reduced, pages
curl, or
a difference in the way the product
performs. You can also experience
incorrect or multiple feeds.
Layout (Pages-per-Sheet or N-Up) feature
in the program from which you are
printing, if available. See the program’s
documentation for information.
Allow the sheet to cool and flatten before
printing the second side.
Make sure the leading edges of sheets
are not bent or curled.
duplexing
results in
incorrect or
multiple-page
feeds.
To minimize curl, set the paper path lever
to the lower position (for the front paper
output slot). This allows a straight-through
paper path.
If all printed pages are printing with poor
quality, frequent use of duplexing might be
the cause. See “Cleaning the print paper
path” on page 211.
EN
Resolving printing problems 161
Problem
Cause
Solution
The Spool MS-DOS Print Jobs check
box might be selected for other printer
drivers on your computer.
On the Windows 95 or 98 desktop, click
the My Computer icon, and then double-
click the Printers icon. Double-click the
icon for the first printer and then click the
Details tab. If there is a Port Settings
button, click it. In the dialog box that
opens, clear the Spool MS-DOS Print
Jobs check box. If there is no Port
Settings button or clicking it did not open
a dialog box, then that printer is not
interfering. Repeat the procedure for all
other printers on the computer, except for
the product.
When printing
from an MS-
DOS program
running in
Windows, this
message
appears:
“There was an
error writing to
LPT1: for the
printer (name of
a printer,
unknown, or it
is blank):
Cannot access
a port...”
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Printing problems when using MS-DOS
Use the information in this section to troubleshoot printing problems
when printing from MS-DOS.
To establish basic communication to the product
1
2
3
For Windows 95 and 98, click Start, and then click Shut Down.
Click Restart the computer in MS-DOS mode.
At the command prompt, type Dir>PRN and then press ENTER
on the keyboard.
4
Refer to the responses from the computer and possible solutions
in the table below.
Response from computer
Results or needed action
Command prompt returned to computer The product begins printed the document, and then
after pressing ENTER on your
keyboard.
prints a listing of the directories on your computer’s
hard drive.
Communication verified; return to Windows.
-Or-
If nothing prints, disconnect the product from the
computer, and then reconnect.
Hold down CTRL, and then press and release the
PAUSE/BREAK keys.
Try using a different parallel or USB cable.
Flashing cursor;
command prompts did not return;
keyboard is not responding.
Verify that the Ready light is on.
Hold down CTRL, and then press and release the
PAUSE/BREAK keys.
Disconnect the product from the computer and then
reconnect.
Restart the computer.
Try using a different parallel or USB cable.
MS-DOS message appears on
computer screen: "Write fault error
writing device PRN."
Verify that the Ready light is on.
In Step 3 in the procedure above (“To establish basic
communication to the product” on page 163), specify
the port name when sending the directory (for
example, Dir>LPT1).
Verify that the power cord and parallel or USB cords
are plugged into the proper ports.
Disconnect the product from the computer, and then
reconnect.
Try using a different parallel or USB cable.
EN
Resolving printing problems 163
Resolving copying problems
See the table below to troubleshoot common copy problems. See
also “Resolving image quality problems” on page 181 and “Resolving
paper feed problems” on page 170.
Problem
Cause
Solution
If you are copying using the Document
If you have a device such as an external
No parallel or
USB port is
available, or the
parallel or USB
port is being
shared by
Director or the HP LaserJet Director, the disk drive or switch box connected to the
share the parallel or USB port with
another device.
USB ports on your computer.
another device.
The maximum scannable page length is If there is a jam, see “Clearing jams from
35 inches (889 mm). If the page is longer, the scanner path areas” on page 177 and
Documents
stop feeding in
the middle of
copying.
scanning stops at 35 inches (889 mm).
resend the job.
The minimum scannable page size is
To remove the page, see “Clearing jams
2 by 3.5 inches (51 by 89 mm). If the item from the scanner path areas” on
is too small, it can jam inside the scanner. page 177.
mm) was fed using the wrong orientation. from the scanner path areas” on
page 177. Then, see “To load special
items” on page 27.
The page size might be set incorrectly.
Change the media size to the size you are
copying. See “Changing the default paper
size for the paper input tray” on page 38.
Try reducing or enlarging the copies. See
“Reducing or enlarging copies for the
current job” on page 123.
Copies print on
the wrong size
media.
The entire document to be copied must fit Use the HP LaserJet Director to make
Only one copy
of a job printed,
although
multiple copies
were specified.
into memory, or only one copy prints.
multiple copies of large documents.
-Or-
Break the job into smaller jobs containing
fewer pages.
164 Chapter 8 - Problem Solving and Product Maintenance
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Problem
Cause
Solution
The scanner glass might be dirty.
Clean and recalibrate the scanner. See
“Cleaning the scanner path” on page 213
and “Recalibrating the scanner” on
page 216.
See the “Resolving image quality
problems” on page 181 section for more
information.
Either light or
dark vertical
lines run
through the
copy.
The contrast might not be set correctly.
Contrast button to adjust the contrast for
the current fax or copy job” on page 122.
Or, try adjusting the print density setting
from the control panel.
Copies are too
light or too
dark.
The print cartridge might need to be
replaced.
Replace the print cartridge. See “Ordering
parts” on page 257.
The resolution might not be set correctly. See “Adjusting copy quality for the current
job” on page 123.
Copy quality of
an image or
text is poor.
The scanner path might be dirty.
See “Cleaning the scanner path” on
page 213.
EN
Resolving copying problems 165
Resolving scanning problems
See the table below to help you solve problems with quality of scans.
See also “Resolving image quality problems” on page 181 and
“Resolving paper feed problems” on page 170.
Problem
Cause
Solution
The computer parallel port might not
adequately support bidirectional
communication.
Ensure that the computer has a parallel
port with a bidirectional data bus (EPP or
unidirectional ports are not supported).
Change the parallel port mode setting in
the computer’s BIOS. HP recommends
setting it to ECP or bidirectional, but other
modes might also work. For instructions
about changing the setting, see the
computer documentation, or contact the
computer manufacturer.
The message
on the
computer
screen says
there was a
problem
opening
scanner:
Unable to
activate
TWAIN
Another device such as an external drive If there is another device connected to the
or switchbox might be interfering.
computer parallel port, disconnect it and
connect the product directly to the
computer parallel port. You might also
have to remove software for the other
device before the product will work. Or,
use a second parallel port on the
computer.
source.
The wrong TWAIN source is selected
within the program.
Verify that the correct TWAIN source is
selected. In the software, check the
TWAIN source by clicking Select Source
from the File menu.
The product must be directly connected to If you have a device such as an external
No parallel port
is available, or
the parallel port
is being shared
by another
the computer’s parallel port. It cannot
share the parallel port with another
device.
disk drive or switch box connected to the
parallel port and want to continue using it,
you must use two parallel ports on your
computer.
device.
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Problem
Cause
Solution
The maximum scannable page length is Do not try to pull the page out, because
35 inches (889 mm). If the page is longer, you can damage the scanner. To remove
the scanner continues to scan, but it only the page, see “Clearing jams from the
Scanner stops
in the middle of
scanning.
on the page and discards the rest.
than 35 inches (889 mm), first copy the
item onto multiple pages and then scan
the copies.
The minimum scannable page size is
is too small, it can jam inside the scanner page 177.
area.
A business card (2 by 3.5 inches; 51 by 89 To remove the page, see “Clearing jams
mm) was fed using the wrong orientation. from the scanner path areas” on
page 177. Then, see “To load special
items” on page 27.
The parallel port or USB mode might not Ensure that the computer has a parallel
Scanning is
extremely slow.
be set to its optimal setting.
port with a bidirectional data bus (EPP or
unidirectional ports are not supported).
Change the parallel port mode setting in
the computer’s BIOS. HP recommends
setting it to ECP or bidirectional, but other
modes might also work. For instructions
on changing the setting, see the computer
documentation, or contact the computer
manufacturer.
The product is connected to a parallel or The product cannot be connected to the
USB port that is being shared with another same parallel or USB port on the
The HP
LaserJet
device.
computer and on another device. You
must install an additional parallel or USB
port or disconnect one of the two.
Director blinks
on and off on
the computer
screen, even
when no
document is
loaded in the
document
feeder tray.
The item might not have been saved as a Make sure you save scanned items as
Scanned items
are not
appearing on
the computer.
file.
files. See “About OCR software” on
page 138.
EN
Resolving scanning problems 167
Problem
Cause
Solution
If the item is in the software, the text
cannot be edited. The text must be
converted using an OCR program (one is bottom of the window). The text is
From the desktop or viewer, click the link
for your word-processing program (at the
Scanned text is
not editable.
included with the product) and then
opened in a word-processing program.
converted to editable text and opens as
an untitled file in your word-processing
program.
The software requires at least 40 MB of
available disk space for installation. More older data to floppy disks or some other
disk space might be needed if you are
processing a complex image.
Try deleting unnecessary files or archiving
Not enough
disk space.
medium.
The scanner glass might be dirty.
Print a test page on the product. See
“Printing a configuration report” on
page 48. If the test page shows the line,
see “Recalibrating the scanner” on
continue to appear, see “Resolving image
quality problems” on page 181.
Either light or
dark vertical
lines run
through the
scanned image.
If the test page does not show the line,
clean and recalibrate the scanner. See
“Cleaning the scanner path” on page 213
and “Recalibrating the scanner” on
page 216.
The correct word-processing program
might not be associated with the link.
The link for your word-processing
Items lose their
formatting or
have strange
formatting
program should automatically appear. If it
does not or is not working correctly, you
must configure the word processor link,
specifying the correct output word
processor. See the software Help for
instructions. If the problem persists, you
might want to reinstall the software.
codes in them.
A high
the quality, size, and structure of the
original document and on the quality of
the scan itself.
using the OCR link, choose the scan
setting for text and process only crisp,
clear text. Tables, spreadsheets, and
handwriting do not translate well.
Scan text using the 300 dpi, 1 bit per pixel
setting. See “About OCR software” on
page 138.
Print a document from a word-processing
program, scan it, and then OCR it to see if
the results are better.
percentage of
incorrect
characters
appear in an
item that was
converted with
the OCR link.
Calibrate the scanner. See “Cleaning the
scanner path” on page 213.
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Problem
Cause
Solution
The items are on very lightweight media. Do not try to pull the page out, because
you can damage the scanner. To remove
Items loaded in
the document
feeder tray fall
forward out of
the tray.
the page, see “Clearing jams from the
scanner path areas” on page 177. Then,
curl or roll the item in the direction of the
printed side, unroll it, and reload the item.
EN
Resolving scanning problems 169
Use the sections listed below resolve paper feed problems:
Clearing jams from the printer path areas
Clearing jams from the scanner path areas
l
l
Clearing jams from the printer path areas
Occasionally, media can become jammed in the paper input tray,
single-sheet input slot, paper output bin, or front paper output slot.
See “Identifying hardware parts” on page 21 for more information.
This section contains the following two topics:
l
l
Causes and solutions of jams in printer path areas
Clearing feed jams in the paper input areas
Causes and solutions of jams in printer path areas
The following list shows some possible causes:
l
l
l
The media was loaded improperly.
The paper input tray was overfilled.
Additional media was added without unloading the bin and
straightening all media first.
l
l
l
l
l
l
The guides were not adjusted to the correct position.
The paper output bin was too full.
The paper path lever was adjusted while a job was printing.
The printer door was opened while a job was printing.
The media used does not meet HP’s specifications.
The media used is smaller than 3 by 5 inches
(76.2 by 127 mm).
l
The power was interrupted while a job was printing.
170 Chapter 8 - Problem Solving and Product Maintenance
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Use the following table for specific causes and solutions for jams in
the printer path parts.
Problem
Cause
Solution
Media used in the paper output bin is
curled or wrinkled.
Use the front paper output slot by pushing
the paper path lever to the lower position.
See “Selecting the output path” on
page 31.
Pages are
coming out of
the product
curled or
wrinkled.
Paper might not be stored properly.
Whenever possible, store paper in its
sealed ream at room temperature.
The incorrect output source might be
selected, or the incorrect output setting
has been selected in the program from
which you are printing.
Pages are sent to the paper output bin
print in correct order. Pages are sent to
the front paper output slot print in reverse
order. Use the front paper output slot by
pushing the paper path lever to the lower
position. See “Selecting the output path”
on page 31.
Printed pages
are coming out
in the incorrect
order.
If you need to print pages to the front
paper output slot in correct order, select
the reverse order output option in the
program from which you are printing. See
the program’s documentation for more
information.
The maximum page length that the
document feeder tray will accept is 35
inches (889 mm). If the page is longer,
Do not try to pull the page out, because
you can damage the product. To remove
the page, see Clearing jams from the
Long pages are
not feeding.
copying or faxing stops at 35 inches (889 scanner path areas (page 177).
mm).
If you want to scan an item that is longer
than 35 inches (889 mm), first copy the
item onto multiple pages and then scan
the copies.
The paper input tray might be too full.
Try removing some of the media.
Print is
misaligned on
the page
(skewed
pages).
The paper guides might not be adjusted
properly.
Be sure to center the media with the
guides. Also, verify that the guides are not
adjusted too tightly or too loosely against
the media.
The paper’s weight or surface finish might Print a self-test page from the control
not meet HP’s specifications.
panel or from the software to verify the
product is working correctly. See “Testing
the hardware” in the Getting Started
Guide. To order HP’s paper specification
guide, see “Ordering parts” on page 257.
EN
Resolving paper feed problems 171
Problem
Cause
Solution
The document feeder tray guides might
not be adjusted properly.
Be sure to center the media with the
guides. Also, verify that the guides are not
adjusted too tightly or too loosely against
the media.
Scanned items
are crooked.
service. See “HP sales and service
The product is
frequently
feeding
offices” on page 253.
multiple sheets
or jams
The printer separation pad that prevents Replace the printer separation pad. A
the product from feeding multiple sheets printer separation pad installer can be
frequently from
the paper input
tray or single-
sheet input slot
(continued).
or jamming is dirty or worn.
ordered. See “Ordering parts” on
page 257.
The items are on very lightweight media. Do not try to pull the page out, because
you may damage the scanner. To remove
Items loaded in
the document
feeder tray fall
forward out of
the tray.
the page, see “Clearing jams from the
scanner path areas” on page 177. Then,
curl or roll the item in the direction of the
printed side, unroll it, and reload the item.
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Problem
Cause
Solution
Guides are not adjusted properly.
Remove the media from the paper input
tray or the single-sheet input slot. Tap the
sides of the media stack together, then
reinsert the stack. Or, reinsert the single
sheet into the slot. Slide the guides
against the sides of the stack in the paper
input tray or against the single sheet in the
single-sheet input slot to center the paper.
Make sure the guides are not adjusted too
tightly.
The product is
feeding
multiple sheets
or jams
frequently from
the paper input
tray or single-
sheet input
slot.
Additional media was added to the paper Remove all of the media from the paper
input tray without unloading and
straightening all of the media first.
input tray. Tap the sides of the media
stack together, and then reinsert the
paper.
The paper input tray is too full.
Remove some of the sheets. The paper
input tray can hold up to 125 sheets of 20-
lb (75g/m2) bond weight paper (less for
heavier paper) or up to 7 to 10 envelopes,
depending on envelope construction and
operating environment
More than one sheet was placed in the
single-sheet input slot.
Place only one sheet at a time in the
single-sheet input slot. If printing more
than one sheet of the same type of media,
use the paper input tray.
The paper was poorly cut by the
manufacturer and is sticking together.
“Break” the ream of paper by curving it
into an upside-down u-shape; this may
effectively decrease multifeeds. You may
also try turning the paper around to feed
the opposite end first, or use a different
type of paper.
The paper does not meet HP’s
specifications for print media.
Order HP’s paper specification guide. To
order, see Ordering parts (page 257).
paper output bin or front paper output slot. lb (75 g/m2) bond weight paper (less for
heavier paper) to fill the paper output bin.
Do not allow media to stack up in front of
the front paper output slot.
The pick rollers are dirty and are not
grabbing the paper.
See “Cleaning the print paper path” on
page 211.
EN
Resolving paper feed problems 173
Clearing feed jams in the paper input areas
If most of the jammed media is visible from the paper input tray or
single-sheet-input slot, carefully pull the jammed media straight up
and out of the product using both hands. Realign the media, and
reload it.
Note
Be sure to center media between the paper guides. Also, verify that
the paper guides are adjusted snugly, but that they do not crinkle or
bend the media.
The product, in most cases, reprints the jammed page and finishes
the remainder of the job. Once your job has finished printing, check it
to make sure all pages printed.
To clear a jam from the interior area
1
If the jam is not visible in the input area, use the two printer door
release latches to pull open the printer door (the front paper path
door opens automatically whenever the print door is opened).
174 Chapter 8 - Problem Solving and Product Maintenance
EN
2
Remove the toner cartridge. Be sure to protect it from light while it
is outside the product.
CAUTION
Avoid touching the long, black, sponge roller inside the product.
Touching it can degrade output quality.
3
If the jam is in the toner cartridge area but has not reached the
fuser and roller area, reach inside and carefully pull the sheet
straight forward and out.
CAUTION
CAUTION
Do not pull the sheet straight up. This can damage the printer.
Only use your hands to remove jammed media. Using other objects
can damage internal parts.
4
If the jam is between the rollers, grasp the sheet with both hands
and slowly pull it straight up and out.
EN
Resolving paper feed problems 175
5
If the jam has entered the front output slot, grasp the sheet, and
carefully pull it straight up and out.
6
If the jam is only visible from the front of the front output slot, raise
the front cover part way with one hand. With the other hand,
grasp the sheet and pull it toward you.
7
After removing all sheets and fragments of media, replace the
toner cartridge, and close the printer door and the front paper
path door.
The product, in most cases, reprints the jammed page and finishes
the rest of the job. Once your job has finished printing, check to make
sure all pages printed.
176 Chapter 8 - Problem Solving and Product Maintenance
EN
Clearing jams from the scanner path areas
tray. See “Identifying hardware parts” on page 21 for more
information.
This section contains the following two topics:
l
l
Paper feed problems in scanner path areas
Clearing jams from the scanner path area
Paper feed problems in scanner path areas
The following is a list of possible causes for jams in the scanning
mechanism:
l
l
Too many pages were loaded into the document feeder tray.
A special media item was loaded but the special media lever was
to the left.
l
l
Multiple sheets of a document were loaded but the special media
lever was to the right.
The item loaded was torn, had frayed edges, or didn’t meet the
guidelines for documents (see “Selecting items for faxing,
copying, or scanning” on page 25).
l
l
The item was not loaded correctly.
The item was smaller than 2 by 3.5 inches (51 by 89 mm) (the
size of a business card).
Use the following table to solve problems related to moving media or
documents through the scanner path parts.
EN
Resolving paper feed problems 177
Problem
Cause
Solution
The special media lever might be in the
incorrect position.
The special media lever should be to the
left if you are sending regular-weight
media. The lever should be to the right if
you are sending thick media, which can
only be loaded one page at a time.
The product is
feeding
multiple sheets
or jams
frequently from
the document
feeder tray.
Guides are not adjusted properly.
The document feeder tray is too full.
Remove the document from the document
feeder tray. Straighten the item, then
reinsert it. Slide the guides against the
sides of the items to center it. Make sure
the guides are not adjusted too loosely.
Remove some of the sheets. The
document feeder tray can hold up to 30
pages, depending on the thickness of the
pages.
The item was too thick, too slick, or
otherwise did not meet the recommended
specifications.
See “Selecting print media” on page 23.
The items are on very lightweight media. Do not try to pull the page out, because
you can damage the scanner. To remove
Items loaded in
the document
feeder tray fall
forward out of
the tray.
the page, see “Clearing jams from the
scanner path areas” on page 177. Then,
curl or roll the item in the direction of the
printed side, unroll it, and reload the item.
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EN
Clearing jams from the scanner path area
Use the following procedure to clear jams from the scanner area
To clear jams from the scanner path area
1
Using both hands, pull the document release door (control panel)
toward you.
2
Remove any jammed media.
CAUTION
Only use your hands to remove jammed media. Using other objects
can damage internal parts.
3
Make sure all pieces of media are removed, and then close the
door.
EN
Resolving paper feed problems 179
4
To prevent jams in the future, make sure the special media lever
is in the correct position for the document you are loading. See
“Loading print media” on page 26.
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Resolving image quality problems
This section of the manual helps you define and resolve print quality
problems. Often output quality problems can be handled quite easily
by making sure that your printer is properly maintained or by using
print media that meets HP specifications.
Use the examples below to determine which output quality problem
you are experiencing, and then see the corresponding reference
pages to troubleshoot.
Note
These examples consist of the most common methods to remedy print
quality problems. If you still have problems after trying the suggested
remedies, see “HP sales and service offices” on page 253.
See “Light print See “Light print See “Sent faxes
(partial page)” on (entire page)” on too light or too
See “Scanned See “Edges of
images are too image not
page 183
page 183
dark” on page 183 light or too
printing” on
page 184
dark” on
page 190
See “Dropouts” See “Dropouts” See “Dropouts” on See “Faded
See “Lines” on
page 185
on page 184
on page 184
page 184
print or white
streaks” on
page 185
EN
Resolving image quality problems 181
See “Specks” on See “Stains or
See “Horizontal
black streaks or
smears” on
See “Repeating See “Repeating
page 186
smudges” on
page 186
image” on
page 187
defects” on
page 187
page 187
See “Toner
smear” on
page 188
See “Loose
toner” on
page 188
See “Page skew” See “Wrinkles See “Misformed
on page 189
or creases” on characters” on
page 193
page 190
See “Tire tracks” See “Vertical
See “Gray
See “White
See “Curl or
on page 194
white lines” on
page 191
background” on
page 189
spots on black” wave” on
on page 191 page 192
See “Black
page” on
page 192
See “Blank
pages” on
page 193
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Light print (partial page)
The toner cartridge might be low. Replace the toner cartridge.
Light print (entire page)
1
2
If you are printing, use the Finishing tab in your printer driver to
turn EconoMode off.
At the control panel, use the COMMON SETTINGSmenu to
increase the toner density setting.
3
4
The contrast setting might be set to a lighter setting.
Try using a different type of media.
Sent faxes too light or too dark
The contrast might not be set correctly. Adjust the contrast and
resolution settings from the control panel or from the HP LaserJet
Director.
EN
Resolving image quality problems 183
Edges of image not printing
The product cannot print all the way to the edge of the media. The
product has a minimum margin of 0.25 in (6.4 mm) on each edge. If
printing or copying, the reduction setting might be set incorrectly.
l
For printing, check the reduction setting in the Print window from
within the program you are using.
l
For copying, check the reduction setting on the control panel (see
“Reducing or enlarging copies for the current job” on page 123) or
from the HP LaserJet Director.
Dropouts
1
2
Make sure that the environmental specifications for the printer
are maintained.
Remove the media from the paper insert tray, turn the stack over,
and reinsert it. (The wrapper on many reams of paper has an
arrow indicating the print side.) Try printing again.
3
4
Adjust the print density from the front panel.
Change the toner cartridge.
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Faded print or white streaks
1
2
Check to see if the toner cartridge is getting low on toner.
Make sure the media you are using meets HP’s paper
specifications (for example, it might be too moist or too rough).
3
4
Toner density setting might need to be adjusted.
A part of the product might be damaged.See “Managing
HP LaserJet toner cartridges” on page 216.
5
6
Adjust the setting from the front panel.
Contact the HP Customer Care for service.
Lines
1
2
Print a few more pages to see if the problem corrects itself.
Clean the inside of the printer or run a manual cleaning page to
clean the fuser.
3
Replace the toner cartridge.
EN
Resolving image quality problems 185
Specks
Specks might appear on a page after a jam has been cleared.
1
2
Print a few more pages to see if the problem corrects itself.
If this problem occurs frequently, set up your printer to run a
cleaning page automatically (see “Cleaning the print paper path”
on page 211.)
3
Check for toner cartridge leaks. If the toner cartridge is leaking,
replace it.
Stains or smudges
1
2
Make sure the media you are using meets HP’s paper
specifications (for example, it might be too moist or too rough).
You might be printing on the wrong side of the media. Remove
reinsert it. (The wrapper on many reams of paper has an arrow
indicating the print side.)
3
4
The product might need cleaning.
The toner cartridge might be damaged. See “Ordering parts” on
page 257 in HP’s paper specification guide.
5
6
See “Cleaning the scanner path” on page 213 and “Cleaning the
print paper path” on page 211.
See “Managing HP LaserJet toner cartridges” on page 216.
Replace the toner cartridge if maintenance procedures do not
improve print quality.
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Horizontal black streaks or smears
1
Check that the toner cartridge is properly installed.
Make sure you removed the entire length of the sealing tape from
the toner cartridge before you installed it. If you did, the toner
cartridge might be defective and need to be replaced. See “To
install the toner cartridge” in the Getting Started Guide.
Note
The toner cartridge may still be under warranty. See “Warranty
information” on page 245.
Repeating image
This type of defect might occur when using preprinted forms or a
large quantity of narrow media.
1
2
Print a few more pages to see if the problem corrects itself.
Make sure that media type and quality meet HP specifications.
Repeating defects
1
2
Print a few more pages to see if the problem corrects itself.
If the distance between defects is 1.5 in (38 mm) or 3.76 in (94
mm), the toner cartridge might need to be replaced.
3
See “Cleaning the print paper path” on page 211.
EN
Resolving image quality problems 187
4
See the “Repeating image” on page 187 solution below.
Toner smear
See also “Loose toner” on page 188.
1
2
3
Print a few more pages to see if the problem corrects itself.
Try using a different type of paper.
Make sure that the environmental specifications for the printer
are maintained (see “Overall specifications” on page 228).
4
5
Clean the inside of the printer or run a manual cleaning page to
clean the fuser (see “Cleaning the print paper path” on page 211).
Replace the toner cartridge.
Loose toner
Loose toner, in this context, is defined as toner that can be rubbed off
the page.
1
2
3
If you have observed a rougher texture on one side of your
media, try printing on the smoother side.
Make sure that the environmental specifications for the printer
are maintained (see “Overall specifications” on page 228).
Make sure that media type and quality meet HP specifications
(see “Selecting print media” on page 23).
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Page skew
1
Remove some of the media from the paper input tray and try
printing a few more pages to see if the problem corrects itself.
2
3
Verify that there are no torn pieces of media inside the printer.
Be sure to center the media with the paper guides. Also, verify
that the paper guides are not adjusted too tightly or too loosely
against the media.
4
5
6
7
180°.
to verify that the product is working.
Make sure that media type and quality meet HP specifications.
See “Product specifications” on page 228.
Make sure that the environmental specifications for the printer
are maintained. See “Overall specifications”.
Gray background
1
2
3
Do not use paper that has already been run through the printer.
Print a few more pages to see if the problem corrects itself.
180°.
4
5
6
At the printer control panel, use the Print Quality Menu to
decrease the toner density setting.
Make sure that the environmental specifications for the printer
are maintained. See “Overall specifications”.
Replace the toner cartridge.
EN
Resolving image quality problems 189
Misformed characters
1
2
Print a few more pages to see if the problem corrects itself.
Make sure that the environmental specifications for the printer
are maintained.
Scanned images are too light or too dark
1
2
Adjust the resolution and/or contrast setting(s) from the dialog
box that appears after you click Scan on the HP LaserJet
Director.
If the original was on a colored media, including a brown recycled
paper, the text might not be clear. Try adjusting the resolution,
contrast, and/or brightness settings from the dialog box that
appears after you click Scan on the HP LaserJet Director.
3
The product might need recalibration. See “Recalibrating the
scanner” on page 216.
190 Chapter 8 - Problem Solving and Product Maintenance
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Vertical white lines
1
2
3
4
Print a few more pages to see if the problem corrects itself.
Make sure that media type and quality meet HP specifications.
Replace the toner cartridge.
If you noticed the lines on a copy output page or on a fax you sent
scanned image. (If the lines were on the scanned image, make a
copy and check for the lines.) If similar lines appear, see
“Recalibrating the scanner” on page 216.
5
The product’s internal mirror may be contaminated. Contact
Customer Service Center for service. See “HP Customer Care”
on page 251.
White spots on black
1
2
3
Print a few more pages to see if the problem corrects itself.
Make sure that media type and quality meet HP specifications.
Make sure that the environmental specifications for the printer
are maintained.
4
Replace the toner cartridge.
EN
Resolving image quality problems 191
Curl or wave
1
Turn over the stack of paper in the tray. Also, try rotating the
paper 180°.
2
3
Make sure that media type and quality meet HP specifications.
Make sure that the environmental specifications for the printer
are maintained.
4
5
Try printing to a different output bin.
If you are using lightweight and smooth media, try adjusting the
setting in the printer driver for the type of paper you are using.
a
Gain access to the printer driver (see “Gaining access to the
printer driver” on page 105).
b Click the Paper tab.
c
In the Optimize for list, select the type of paper you are
using. This setting affects printer speed and fuser
temperature.
Black page
1
2
3
The toner cartridge might not be installed correctly. Remove the
toner cartridge and reinstall it.
The toner cartridge might be defective. The toner cartridge might
still be under warranty. See “Warranty information” on page 245.
The product might need to be repaired if the problem continues
after the toner cartridge has been replaced. See “Service and
Support Information” on page 245.
192 Chapter 8 - Problem Solving and Product Maintenance
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Blank pages
If blank pages print occasionally:
1
If you are printing on media that has small dimensions and your
page is blank, try printing on larger media to see where the image
is printing. Adjust the margins accordingly.
2
Remove the paper from the paper input tray and align the edges
of the paper. “Break” the ream of paper by curving it into an
upside-down u-shape; this might decrease multifeeds. Try turning
the paper around to feed the other end first.
3
Check your software’s printing configuration information. If you
are using a word-processing program, check to see if a natural
page break and a forced page break are close to each other.
If blank pages are always printing:
1
Make sure you removed the entire length of the sealing tape from
the toner cartridge before you installed it.
2
3
Replace the toner cartridge.
Print a self-test page.
Wrinkles or creases
1
2
Print a few more pages to see if the problem corrects itself.
Make sure that the environmental specifications for the printer
are maintained.
3
4
Turn over the stack of paper in the tray. Also, try rotating the
paper 180°.
Make sure the media is loaded correctly, all adjustments have
been made, and the media is under the corner tabs (see “Loading
print media to be faxed, copied, or scanned” on page 26).
EN
Resolving image quality problems 193
5
6
Make sure the media type and quality meet HP specifications.
If envelopes are creasing, try storing envelopes so that they lie
flat.
Tire tracks
This defect occurs when the toner cartridge needs to be changed.
Replace the toner cartridge.
194 Chapter 8 - Problem Solving and Product Maintenance
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Resolving control panel error messages
These control panel error messages are listed alphabetically.
Messages are accompanied by cause for the message and steps to
take to resolve the problem.
Message
Cause
Solution
The product is waiting for you to press a Begin adding fax numbers to the group-
programmed one-touch key or to enter a dial code. See “Programming group-dial
###: [GROUP
NAME] ONE-
TOUCH/SPEED
DIAL
speed-dial code to a group-dial code.
codes” on page 74.
The product has experienced an internal Disconnect the power cable from the
50.X FUSER
ERROR
hardware error.
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize. If the message
does not clear, the product will need
service.
The product has experienced an internal Disconnect the power cable from the
51 LASER
ERROR
hardware error.
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize. If the message
does not clear, the product will need
service.
The product has experienced an internal Disconnect the power cable from the
52 SCANNER
ERROR
hardware error.
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize. If the message
does not clear, the product will need
service.
The product has experienced an internal Disconnect the power cable from the
53.X PRINTER
ERROR
hardware error.
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize. If the message
does not clear, the product will need
service.
The product has experienced an internal Disconnect the power cable from the
54.X PRINTER
ERROR
hardware error.
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize. If the message
does not clear, the product will need
service.
The product has experienced an internal Disconnect the power cable from the
55 DC
hardware error.
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize. If the message
does not clear, the product will need
service.
CONTROLLER
ERROR
EN
Resolving control panel error messages 195
Message
Cause
Solution
The product has experienced an internal Disconnect the power cable from the
62.X PRINTER
ERROR
hardware error.
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize. If the message
does not clear, the product will need
service.
The product has experienced an internal Disconnect the power cable from the
79 SERVICE
(####)
hardware error.
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize. If the message
does not clear, the product will need
service.
The product has experienced an internal Disconnect the power cable from the
80 SERVICE
(####)
hardware error.
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize. If the message
does not clear, the product will need
service.
The product has experienced an internal Disconnect the power cable from the
81 SERVICE
(####)
hardware error.
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize. If the message
does not clear, the product will need
service.
The STOP/CLEAR key was pressed to
cancel the current job while pages were
feeding from the document feeder. The
cancel process will not automatically clear document feeder tray and start over.
the document feeder.
Pull the document release door open,
remove the jammed item, and close the
door. Then, clear the items in the
CANCELED
COPY.
CLEAR
DOCUMENT
FEEDER
The STOP/CLEAR key was pressed to
cancel the current job while pages were
feeding from the document feeder tray.
The cancel process will not automatically document feeder tray and start over.
clear the document feeder.
Pull the document release door open,
remove the jammed item, and close the
door. Then, clear the items in the
CANCELED FAX.
CLEAR
DOCUMENT
FEEDER.
The STOP/CLEAR key was pressed to
cancel the current job while pages were
feeding from the document feeder tray.
The cancel process will not automatically document feeder tray and start over.
clear the document feeder.
Pull the document release door open,
remove the jammed item, and close the
door. Then, clear the items in the
CANCELED
SCAN.
CLEAR
DOCUMENT
FEEDER
Fax communication error occurred
between the product and the sender or
receiver.
Allow the product to retry sending the
fax.
Unplug the product telephone cord from
the wall, plug in a telephone, and try
making a call.
COMMUNICATION
ERROR
Plug the product phone cord into a jack
for another phone line.
See “Resolving fax problems” on
page 149.
196 Chapter 8 - Problem Solving and Product Maintenance
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Message
Cause
Solution
The product does not have enough
memory to complete the collated copy job. job.
Continue completing the collated copy
COPY COUNT
SET TO 1
The product is currently in use.
Wait for the product to finish the current
job.
DEVICE BUSY.
TRY AGAIN
LATER
There was an internal error in the product. Press ENTER/MENU to resume the job.
DEVICE ERROR.
PRESS
[ENTER] TO
RESUME
A piece of media is jammed in the
document feeder tray.
Open the document release door, clear
the jam, close the document feeder tray,
and reload the paper into the document
feeder tray.
DOCUMENT
FEEDER JAM
Paper in the document feeder tray was
not picked up.
Remove and reload the paper into the
document feeder tray.
DOCUMENT
FEEDER
MISPICK.
RELOAD MEDIA
Attempts to redial a fax number failed or Call the recipient to ensure that fax
the redial on no answer option was turned machine is on and ready.
FAX DOES NOT
ANSWER
off.
Check that you are dialing the correct
fax number.
CANCELED SEND
Check that the redial on no answer
option is enabled.
Unplug the product telephone cord from
the wall, plug in a telephone, and try
making a call.
Plug the product phone cord into a jack
for another phone line.
See “Resolving fax problems” on
page 149.
You tried to send a fax, but the receiving Allow the product to retry sending the
FAX DOES NOT
ANSWER
fax line did not answer. The product
attempts to redial after a few minutes.
fax.
Call the recipient to ensure that fax
machine is on and ready.
Check that you are dialing the correct
fax number.
REDIAL
PENDING
Check that the redial on no answer
option is enabled.
Unplug the product telephone cord from
the wall, plug in a telephone, and try
making a call.
Plug the product phone cord into a jack
for another phone line.
See “Resolving fax problems” on
page 149.
EN
Resolving control panel error messages 197
Message
Cause
Solution
ran out of memory. Only the pages that fit problem persists, cancel all fax jobs, or
FAX MEMORY
FULL
into memory will be printed.
clear the faxes from memory (see
“Clearing faxes from memory” on
page 89).
CANCELING
RECEIVE
During the fax job, the memory filled. All Cancel all fax jobs, or clear the faxes
pages of the fax have to be in memory for from memory (see “Clearing faxes from
a fax job to work correctly. Only the pages memory” on page 89).
that fit into memory were sent.
FAX MEMORY
FULL
CANCELING
SEND
An error occurred while trying to receive a Ask the sender to resend the fax.
FAX RECEIVE
ERROR
fax.
Try faxing back to sender or to another
fax machine.
Check that the telephone cord is
securely connected by unplugging and
replugging the cord.
Check for a dial tone on the phone line
by pressing FAX/SEND.
Make sure the phone is working by
disconnecting the product, plugging in a
telephone to the phone line, and making
a voice call.
Connect the product to a different phone
line.
An error occurred while trying to send a
fax.
Try resending the fax.
FAX SEND
ERROR
Try faxing to another fax number.
Check that the telephone cord is
securely connected by unplugging and
replugging the cord.
Check for a dial tone on the phone line
by pressing FAX/SEND.
Make sure the phone is working by
disconnecting the product, plugging in a
telephone to the phone line, and making
a voice call.
Connect the product to a different phone
line.
The speed-dial code you entered is
programmed for a group. Adding a group- an individual speed dial) or speed-dial
dial to another group-dial is not allowed. codes to a group-dial
Enter one-touch keys (programmed as
GROUP DIAL
NOT ALLOWED
IN GROUP
The maximum number of fax numbers
that can be added to an ad-hoc group is fax numbers.
20.
Resend to the adhoc group using less
GROUP IS
FULL.
[FAX] TO
STARTT
The product is running an internal
cleaning cycle.
Wait for the product to finish the
IN CLEANING
MODE.
cleaning cycle. The message will clear
when the cycle is finished. For more
information about cleaning the product,
see “Cleaning the print paper path” on
page 211.
PLEASE WAIT
1-3 MIN.
198 Chapter 8 - Problem Solving and Product Maintenance
EN
Message
Cause
Solution
An invalid date was entered, such as June Reenter the date.
35.
INVALID DATE
An invalid time was entered, such as
25:99 PM.
Reenter the time.
INVALID TIME
The product has cleared job settings.
Reenter any desired job settings.
JOB SETTINGS
CLEARED
The product completed making one copy. Press ENTER/MENU to clear the error.
MEMORY LOW.
ONLY 1
The remaining copies have been
Use the HP LaserJet Director to make
multiple copies of large documents, or
break the job into smaller jobs
containing fewer pages.
canceled due to low product memory.
COPY. PRESS
[STOP]
The product memory has been almost
completely filled.
Allow the product to finish the job or
press STOP/CLEAR to cancel the job.
MEMORY LOW.
[STOP] TO
CANCEL.
The product could not detect a dial tone. Unplug the telephone cord from both the
NO DIAL TONE.
product and the wall, and replug the
cord.
Unplug the product telephone cord from
making a call.
Plug the product phone cord into a jack
for another phone line.
See “Changing the detect dial tone
setting”.
See “Resolving fax problems” on
page 149.
The fax forwarding setting is on, and the Print the faxes in memory and have the
NO DOCUMENT
SENT
product was unsuccessful in receiving a
sender resend the missing page(s) of
fax because of low memory or some other the document.
reason. The product deleted the
incomplete received data before
attempting to forward the deleted data.
The product answered the incoming call Ask the sender to try resending the fax.
but could not determine that the caller was Unplug the product telephone cord from
NO FAX
DETECTED
a fax machine.
the wall, plug in a telephone, and try
making a call.
Plug the product phone cord into a jack
for another phone line.
See “Resolving fax problems”.
The product attempted to execute
“Reprint Last Fax” when nothing was in
memory.
Receive a fax before attempting to use
this option.
NO FAX PAGES
IN
MEMORY TO
REPRINT
There is not enough memory to start a
new job.
Wait until the current job is finished
before starting a new job.
NOT ENOUGH
MEMORY.
TRY AGAIN
LATER
EN
Resolving control panel error messages 199
Message
Cause
Solution
The product has detected a power failure The product should go back to the ready
POWER FAIL
RECOVERY.
CHECKING
SYSTEM
and is performing a self-test.
state on its own. If this message does
not go away in a couple of minutes,
disconnect the power cable from the
product, wait at least 30 seconds, then
reconnect the power cable, and wait for
the product to initialize.
The product has detected a power failure Press ENTER/MENU to clear the error.
and the last update to the fax settings was The product should go back to the ready
corrupted. The product is resetting all fax state.
settings back to the factory default
POWER FAIL
RECOVERY.
FAX SETTING
RESET
settings.
The product has detected a power failure The product prints all of the received
POWER FAIL
RECOVERY.
PRINTING
FAXES
and is printing all of the faxes that it did
not previously print.
faxes that it did not previously print.
Once the faxes are printed, the product
will go back to the ready state.
The product has detected a power failure The product resends the unsent faxes.
and has also detected unsent faxes and Once the faxes are sent, the product will
POWER FAIL
RECOVERY.
SEND:[FAX
NUMBER]
will try to resend them.
go back to the ready state.
The DIMM in the indicated slot has failed. Turn off the product and check the
indicated DIMM.
POWER OFF.
CHECK DIMM
#[1-3]
The product has detected that a jam has Clear the jam. (See “Clearing jams from
PRINTER PAPER
JAM
occurred.
the printer path areas” on page 170.)
The job should continue to print. If it
does not, try reprinting the job.
CLEAR PAPER
PATH
The printer door is open, or the toner
cartridge is not installed properly.
Make sure the printer door is closed.
Check the toner cartridge for proper
installation. See “To install the toner
cartridge” in the Getting Started Guide
for instructions.
PRINTER DOOR
OPEN OR
NO TONER
CARTRIDGE
The paper input tray is empty.
Load media. If media is already loaded,
remove it. Check for and remove any
jam, and then reload the paper stack in
the paper input tray.
PRINTER PAPER
TRAY
IS EMPTY. ADD
PAPER
The print engine has failed to pick up a
piece of media.
Reload the paper in the paper input tray,
and press ENTER/MENU to continue the
job.
PRINTER TRAY
MISPICK.
[ENTER] TO
RESUME
200 Chapter 8 - Problem Solving and Product Maintenance
EN
Message
Cause
Solution
The fax line to which you were sending a Call the recipient to ensure that fax
fax was busy. The product has cancelled machine is on and ready.
RECEIVING FAX
BUSY
sending the fax.
Check that you are dialing the correct
fax number.
CANCELED FAX
Check that the redial on busy option is
enabled.
seconds to check for a dial tone.
Unplug the product telephone cord from
the wall, plug in a telephone, and try
making a call.
Plug the product phone cord into a jack
for another phone line.
See “Resolving fax problems” on
page 149.
The fax line to which you were sending a Allow the product to retry sending the
fax was busy. The product automatically fax.
redials the busy number. (See “Changing Call the recipient to ensure that fax
RECEIVING FAX
BUSY
REDIAL
how the product redials” on page 83.)
machine is on and ready.
Check that you are dialing the correct
fax number.
PENDING
Unplug the product telephone cord from
the wall, plug in a telephone, and try
making a call.
Plug the product phone cord into a jack
for another phone line.
See “Resolving fax problems” on
page 149.
The product is being used to create a
scan by a PC.
Wait until the PC scan has finished,
cancel the scan from the PC software,
or press STOP/CLEAR.
SCANNER
RESERVED
FOR PC SCAN
The product cannot transmit scanned
information to a PC.
Check the PC connection cable, and try
the scan again.
SCANNING
ERROR.
CANNOT
CONNTECT TO
PC
The one-touch key or speed-dial code has Choose a speed-dial code to which you
SPEED DIAL
not been programmed, and therefore
cannot be added to a group.
have already assigned a fax number. To
check which speed-dial codes have
been programmed, see “Printing a one-
touch, speed-dial, and group-dial report”
on page 47.
(NUMBER) NOT
PROGRAM-MED
EN
Resolving control panel error messages 201
Problems in the Chooser
Note
For more information about the Chooser, see the Mac OS Help on your
computer.
Problem
Cause
Solution
The printer driver Software was not installed correctly. Make sure you are using a high-
icon, scan icon,
or fax icon does
not appear in the
Chooser.
quality cable.
Make sure the product is on the
correct network. Select the Network
or AppleTalk Control Panel from
Control Panels in the Apple menu,
and then choose the correct network.
Reinstall the product software.
The printer driver
does not
automatically set
up your selected
printer even
though you
Reinstall the printer software. See the
Getting Started Guide for installation
instructions.
clicked Auto
Setup in the
Chooser.
Product name
does not appear
in the “Select a
PostScript
Make sure the cables are connected
correctly, the product is on, and the
Ready light is on.
Printer” box in
the Chooser.
Make sure the correct printer driver
has been selected in the Chooser.
If the product resides on a network
with multiple zones, make sure the
correct zone is selected in the
“AppleTalk Zones” box in the
Chooser.
Make sure AppleTalk is on. The
button next to Active is selected in
the Chooser. You may need to restart
the computer to activate the change.
EN
Common Macintosh problems 203
Printing errors
For more information about the Chooser, see the Mac OS Help on
your computer.
Problem
Cause
Solution
A print job was Another printer with the same or
Check the AppleTalk name of the
not sent to your similar name may have received your printer displayed on the self-test
desired printer. print job.
page.
Make sure the cables are connected
correctly, the product is on, and the
Ready light is on.
An encapsulated This problem occurs with some
PostScript (EPS) software applications.
file does not print
Try downloading the fonts contained
in the EPS file to the product before
printing.
with the correct
fonts.
Send the file in ASCII format instead
of binary encoding.
Your document
is not printing
with New York,
Geneva, or
Select Options in the Page Setup
dialog box to deselect substituted
fonts.
Monaco fonts.
USB problems
Use the table below to solve problems that might occur if the product
is connected.your Macintosh using a USB cable.
Problem
Cause
Solution
Unable to print
This error occurs when the software When adding a third-party USB card,
from a third-party for USB printers is not installed.
USB card.
you might need Apple's USB
Adapter Card Support software. The
most current version of this software
is available from Apple’s website.
204 Chapter 8 - Problem Solving and Product Maintenance
EN
Problem
Cause
Solution
The HP LaserJet This problem is caused by either a
Software troubleshooting
Check that your Macintosh supports
USB.
Verify if your Macintosh has Mac OS
8.6 or later.
Hardware troubleshooting
Check that the printer is turned on.
Verify that the USB cable is properly
connected.
USB product
does not appear
in the Macintosh
Chooser after
the driver is
software or hardware component.
selected.
Check that you are using the
appropriate high-speed USB cable.
Ensure that there are not too many
USB devices drawing power from the
chain. Disconnect all devices from
the chain and connect the cable
directly to the USB port on the host
computer.
Check to see if there are more than
two non-powered USB hubs in a row
on the chain. Disconnect all devices
from the chain and connect the cable
directly to the USB port on the host
computer.
Note: The iMac keyboard is a
non-powered USB hub.
EN
Common Macintosh problems 205
Problem
Cause
Solution
The HP LaserJet
3200 product
does not appear
in the All-in-one
setup utility.
Software troubleshooting
Check that your Macintosh supports
USB.
Verify if your Macintosh has Mac OS
8.6 or later.
Hardware troubleshooting
Check that the printer is turned on.
Verify that the USB cable is properly
connected.
Check that you are using the
appropriate high-speed USB cable.
Ensure that there are not too many
USB devices drawing power from the
chain. Disconnect all devices from
the chain and connect the cable
directly to the USB port on the host
computer.
Check to see if there are more than
two non-powered USB hubs in a row
on the chain. Disconnect all devices
from the chain and connect the cable
directly to the USB port on the host
computer.
Note: The iMac keyboard is a
non-powered USB hub.
Selecting an alternate PPD
You can select an alternate PostScript Printer Description (PPD).
PPDs, in combination with the printer driver, access the printer
features and allow the computer to communicate with the product.
To select an alternate PPD
1
2
3
Open the Chooser from the Apple menu.
Click the HP LaserJet Print icon.
If you are on a network with multiple zones, select the zone in the
AppleTalk Zones box where the printer is located.
4
5
Click the printer name you want to use in the Select a PostScript
Printer box. (Double-clicking will immediately generate the next
few steps.)
Click Setup. (This button may read Create for first-time setup.)
206 Chapter 8 - Problem Solving and Product Maintenance
EN
6
7
Click Select PPD.
Find the desired PPD in the list and click Select. If the desired
PPD is not listed, choose one of the following options:
• Select a PPD for a printer with similar features.
• Select a PPD from another folder.
• Select the generic PPD by clicking Use Generic. The generic
PPD allows you to print, but limits your access to printer
features.
8
In the Setup dialog box, click Select, and then click OK to return
to the Chooser.
Note
If you manually select a PPD, an icon might not appear next to the
selected printer in the Select a PostScript Printer box. In the Chooser,
click Setup, click Printer Info, and then click Update Info to bring up the
icon.
9
Close the Chooser.
Renaming the printer driver
If you are going to rename the printer driver, do this before selecting
the printer in the Chooser. If you rename the printer driver after
selecting it in the Chooser, you will have to go back into the Chooser
and reselect it. Use the Set Printer Name feature in the HP LaserJet
Utility to rename the printer driver.
Note
This will not work for the fax or scanner driver.
Resolving PostScript Errors
The following situations are PS language specific and may occur
when several printer languages are being used.
To receive a printed or screen displayed message when PS errors
occur, do one of the following:
l
Open the Print Options dialog box and click the desired selection
next to the PS Errors section.
l
Open the HP LaserJet Device Configuration tool. On the
Advanced tab, select the Print PS Errors check box.
EN
Common Macintosh problems 207
Problem
Cause
Solution
The job prints in The requested typeface is not
Courier (the downloaded. A personality switch
Download the desired font and send
the print job again. Verify the type
printer’s default may have been performed to print a and location of the font. Download to
typeface)
PCL job just before the PS printing
job was received.
printer if applicable. Check with the
software documentation.
instead of the
typeface you
requested.
A legal page
prints with
clipped margins.
Print job is too complex.
You may need to print your job at 600
dots per inch, reduce the complexity
of the page, or install more memory.
A PS error page Print job may not be PS.
prints.
Make sure the print job is a PS job.
Check to see whether the software
application expected a setup or PS
header file to be sent to the printer.
Limit Check
Error
Print job is too complex.
You may need to print your job at 600
dots per inch, reduce the complexity
of the page, or install more memory.
VM Error
Font Error
Font Error
Select unlimited downloadable fonts
from printer driver.
Range Check
Select unlimited downloadable fonts
from printer driver.
208 Chapter 8 - Problem Solving and Product Maintenance
EN
Restoring the factory defaults
If you would like to change all default settings back to the factory
default settings, including the fax header and company name,
following the instructions below.
To reset the product
1
2
Press ENTER/MENU.
Use the < or > key to select SERVICEand then press ENTER/
MENU.
3
Use the < or > key to select RESTORE DEFAULTS, press ENTER/
MENU, and then press ENTER/MENU again to confirm your
selection.
EN
Restoring the factory defaults 209
Uninstalling the software
Use the procedures in this section to remove the HP LaserJet 3200
software from a Windows-compatible computer and Macintosh-
compatible computer.
To uninstall the software on a Windows-compatible
computer
The Uninstall option of the setup program allows you to remove the
product and ReadIris software from your computer.
Note
To uninstall the software from Windows NT 4.0 or Windows 2000, you
must log on with administrator privileges.
1
2
Click Start, point to Programs, point to HP LaserJet 3200, point
to Tools, and then click HP LaserJet 3200 Uninstaller.
Follow the instructions on the screen.
To uninstall the software on a Macintosh-compatible
computer
There is no uninstall utility available for the Macintosh version of the
software. To uninstall the HP LaserJet 3200 software from a
Macintosh-compatible computer, locate the items in the following
table, drag them to the Trash, restart the computer, and empty the
Trash.
Delete these items
Located in
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HP All In One Software folder
ReadIris folder
Applications Folder
DRS6 Files folder
System Folder: Extensions
HP LaserJet 3200 Fax
HP LaserJet 3200 Print
HP LaserJet 3200 Scan
HP LaserJet 3200 USB
TWAIN Data Sources folder
HP Scan DS
HP LaserJet 3200 (PPD)
System Folder: Extensions:
Printer Descriptions
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All In One Prefs
System Folder: Preferences
Readiris Prefs
HP LaserJet 3200 communications
System Folder: Startup Items
210 Chapter 8 - Problem Solving and Product Maintenance
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Product Maintenance
This section provides the following topics:
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Cleaning the print paper path
Cleaning the scanner path
Recalibrating the scanner
Managing HP LaserJet toner cartridges
Using Memory (DIMMs)
Installing a new document scanner separation pad
Cleaning the print paper path
Use this process if you are discovering toner specks or dots on
printouts. This process produces a page with toner debris, which
should be discarded.
To clean the print paper path
Note
This process requires copier-grade paper to remove dust and toner
from the print paper path. Do not use bond or rough paper.
1
Place the copier grade paper into the paper input tray.
2
3
4
5
Ensure that the product is in the READYstate, and then press
ENTER/MENU.
Use the < or > key to select SERVICE, and then press ENTER/
MENU.
Use the < or > key to select CLEANING MODE, and then press
ENTER/MENU.
Press ENTER/MENU to start the cleaning mode.
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Product Maintenance 211
The device displays the message IN CLEANING MODEuntil this
process is completed.
212 Chapter 8 - Problem Solving and Product Maintenance
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Cleaning the scanner path
You might need to clean parts of the scanner if the ink on items you
are scanning can be smudged with your hand, or if the items have
excessive amounts of dust or dirt on them. You might also need to
clean these parts if there are smudges or other marks on documents
or scans of documents.
WARNING!
Before cleaning the HP LaserJet 3200 product, disconnect it from the
power source.
To clean the scanner path
1
Press the two printer door release latches, and open the printer
door.
2
If the long, white strip on the inside of the document release door
is dirty, clean it with a dry cotton swab. If there is still something
on the strip, dab a swab in a small amount of isopropyl alcohol,
and gently clean the strip.
WARNING!
Alcohol is flammable. Keep it away from any open flame. Allow alcohol
to dry completely before closing the printer and plugging in the power
cord.
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Product Maintenance 213
CAUTION
If you must use alcohol, only use a very small amount. Exposing
internal parts to dripping alcohol can damage them.
3
If the long strip of glass opposite the long, white strip is dirty,
clean it with a dry cotton swab. If there is still something on the
glass strip, dab a swab in a small amount of isopropyl alcohol and
gently clean the glass.
4
Inspect each of the six rollers in the scanner area for dirt or
debris. Clean any dirty rollers with a lint-free cloth (such as lens
tissues) dampened with a small amount of isopropyl alcohol.
CAUTION
Do not spray alcohol or any other liquid directly into the HP LaserJet
3200 product. Doing so can damage the product.
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5
Near the top, inside edge of the document release door, inspect
the three pressure feet and pads for dirt or debris. If they are
dirty, clean them with a lint-free cloth dampened with a small
amount of alcohol.
6
7
Using a dry, lint-free cloth, wipe rollers, pads, and feet in a side-
to-side motion to remove loosened dirt.
After the alcohol inside the scanner area has dried completely,
close the document release door.
8
Go to “Recalibrating the scanner” on page 216.
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Product Maintenance 215
Recalibrating the scanner
The HP LaserJet 3200 product was calibrated at the factory.
However, you may need to recalibrate the scanner if you notice that
white lines running through them.
To recalibrate the scanner
1
Clean the HP LaserJet 3200 product before recalibrating it. (See
“To clean the scanner path” on page 213.)
2
3
4
On the control panel, press ENTER/MENU.
Press the < key once to display SERVICEand press ENTER/MENU.
Use the < or > key to select SCAN CALIBRATIONand press
ENTER/MENU. After a few moments, the product prints a
calibration report.
It is recommended that you use HP LaserJet toner cartridges. HP has
designed the product, toner cartridge, and toner formula to work
together to give you optimal image quality and reliability from your
product. To order an HP LaserJet toner cartridge, see “Ordering
parts” on page 257.
You can expect a toner cartridge to print approximately 2,500 pages
when you are printing typical business letters with text covering about
5 percent of the page. A page containing graphics uses more toner
and shortens the life of the cartridge.
It is very important to replace the toner cartridge when it is near the
end of its life, which is often indicated by areas of faded print. If the
toner runs out while faxes are being received, the faxes print as blank
pages and you can lose the faxes. You can attempt to reprint these
faxes. See “To reprint faxes” on page 66 for instructions about
attempting to reprint.
Recycling toner cartridges
To reduce landfill waste, HP has adopted a recycling program for
empty toner cartridges. A postage-paid shipping label can be found
inside the new HP LaserJet toner cartridge box. Since 1990, the
HP LaserJet Toner Cartridge Recycling Program has collected more
than 25 million used HP LaserJet cartridges that otherwise may have
216 Chapter 8 - Problem Solving and Product Maintenance
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been discarded in the world’s landfills. To join this recycling effort,
follow the instructions provided in the box that contains the new toner
cartridge.
Extending toner life by redistributing toner
Areas of faded print are often an indicator that the toner cartridge is
near the end of its toner life. You can temporarily reestablish print
quality by redistributing the remaining toner in the cartridge. (This is
typically successful only twice.)
EN
Product Maintenance 217
To redistribute toner
1
Press the two printer door release latches and open the printer
door.
2
Using the handle on the toner cartridge, remove the toner
cartridge from the product.
3
Shake the toner cartridge from side to side about two times per
second to distribute the toner evenly.
218 Chapter 8 - Problem Solving and Product Maintenance
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4
Hold the cartridge by the handle, with the arrows facing the
product, and slide the cartridge into the black grooves in the
product. Rotate the cartridge firmly into place, close the printer
door, and close the front paper path door.
EN
Product Maintenance 219
Using Memory (DIMMs)
The product has three slots for DIMMs (Dual in-line memory module).
You can find the DIMMs by opening the printer memory door located
on the back of the product. Two of the three slots are used but the
remaining third DIMM (closest to the printer memory door) can be
used for additional memory. You can purchase additional memory
from HP (see “Ordering parts” on page 257).
Use the two topics in this section to install or remove memory.
Adding memory
Adding memory (RAM only) to the product will enable you to print
more complex print jobs, store additional fonts, and store forms.
CAUTION
Static electricity can damage DIMMs. When handling DIMMs, either
wear a grounded anti-static wrist strap, or frequently touch the surface
of the DIMMs’ antistatic package and then touch bare metal on the
printer.
To install a DIMM, follow the instructions below:
1
Unplug the product.
2
Open the product memory door by gently pulling out and upward
on the bottom edge until the door supports itself.
220 Chapter 8 - Problem Solving and Product Maintenance
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3
Remove the DIMM chip from the anti-static bag in which it came
by grasping the chip on the top edge.
4
Position the DIMM chip over the outermost slot located closest to
the printer memory door. The gold contacts should be pointing
down and the cutouts should be on the left side.
5
Carefully press the DIMM chip into the slot, ensuring it is straight
and all the way down. The cam latches should rotate inward.
EN
Product Maintenance 221
6
Lock the cam latches into place by pressing the handles towards
each other.
7
Close the product memory door.
Testing the DIMM installation
To verify that the product registered the newly installed DIMM, print a
configuration report. See “Printing a configuration report” on page 48.
The configuration reports lists the amount of memory the product is
using.
222 Chapter 8 - Problem Solving and Product Maintenance
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Removing DIMMs
To remove DIMMs, follow the instructions below:
CAUTION
Static electricity can damage DIMMs. When handling DIMMs, either
wear a grounded anti-static wrist strap, or frequently touch the surface
of the DIMMs’ antistatic package, then touch bare metal on the product.
1
Unplug the product.
2
Open the product memory door by gently pulling out and upward
on the bottom edge until the door supports itself.
3
Unlock the cam latches by pressing them outward.
EN
Product Maintenance 223
4
Grasp the DIMM chip on the top edge, gently pull straight up, and
then remove the chip from the product.
CAUTION
Store the DIMM chip in an antistatic bag.
Close the product memory door.
5
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Installing a new document scanner separation
pad
The document scanner separation pad is a user-replacable part that
is ordered as part of a kit for the HP LaserJet 3200 product.
The separation pad kit for document scanner path — part number
RY7-5055-000CN — contains three pieces:
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Document scanner separation pad
Separation mylar
Pad holder
When to replace the document scanner separation
pad
Replace the document scanner separation pad when the document
scanner feeds multiple sheets at once through the scanner path
(double-feeds or multi-feeds). Recurring multi-feed problems indicate
that the document scanner separation pad is worn.
To install a new document scanner separation pad
1
2
Open the document release door.
Rotate the strap on the left side of the product door to unhook the
strap.
3
Grasp the separation pad and mylar sheet together (callout 1 in
the graphic below) and lift them straight away from the document
release door. This action should also release the pad holder
(callout 2 in the graphic below).
4
5
Press the new pad holder, with pad and mylar attached, into
position. It should snap into place.
Rehook the strap and close the document release door.
EN
Product Maintenance 225
226 Chapter 8 - Problem Solving and Product Maintenance
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This section provides the following specifications for the HP LaserJet
3200 product:
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Overall specifications
Faxing specifications
Printing specifications
Copying specifications
Scanning specifications
Overall specifications
Physical
Height
10.8 in (272 mm)
15.4 in (390 mm)
15.1 in (384 mm)
Depth
Width
Weight (cartridge installed)
23.4 lb (10.6 kg)
Electrical
Power requirements
100 to 127 volts +/-10% 50 to 60 hertz (for 110 volt units)
220 to 240 volts +/-10% 50 hertz (for 220 volt units)
Power consumption
Continuous copy mode: 135 watts
Idle mode: 7 watts
Minimum recommended circuit capacity 4.2 amps (110 volts)
2 amps (220 volts)
Idle power
7 watts
Environmental
Operating (working or standby)
Temperature: 15° to 32.5° C
Humidity: 10% to 80% relative humidity (no condensation)
Storage (unplugged)
Location
Temperature: -20° C to 40° C (toner cartridge) -20° C to 60°
C (device)
Humidity: 10% to 90% relative humidity (no condensation)
Place product on sturdy, level surface in a well-ventilated
area.
Memory
Memory
8 megabytes (MB) (HP LaserJet 3200 and 3200se)
16 MB (HP LaserJet 3200m)
228 Chapter A - Specifications
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Faxing specifications
Description
Specification
Fax transmission speed
Margins for printed pages
3 seconds/page (ITU-T Test Image #1)
.25 in (6.3 mm) right and left
.2 in (5.08 mm) top and bottom
Fax compatibility
Fax coding schemes
Modem speed
ITU Group 3; ECM
MH, MR, and MMR
Up to 33,600 bits per second (bps)
Speed dialing
Yes
Yes
Distinctive ring detect
Fax resolution
Standard: 203 by 98 dpi;
Fine: 203 by 196 dpi;
Superfine: 300 by 300 dpi (no halftone);
Photo: 300 by 300 dpi (halftone enabled)
Printing specifications
Description
Specification
Print speed
9 pages per minute (ppm)
7,000 single-sided pages per month
1200 dpi
Printer Duty Cycle
Print resolution
PostScript (PS) Language and Fonts
PostScript Level 2 emulation with 35 built-in PS language
fonts included
Automatic Language Switching
When optional printer languages (such as PostScript Level 2
emulation) are installed, the printer automatically determines
and switches to the appropriate language for the print job
EN
Product specifications 229
Copying specifications
Description
Copy speed
Specification
9 ppm
Multiple copies
Up to 99 per job
Copy reduction or enlargements
25 to 200%
Acoustic emissions (Per ISO 9296)
while copying
6.3 Bel sound power level
Scanning specifications
Description
Specification
Margins for scanned items
.12 in (3.05 mm) right and left
.16 in (4.06 mm) top and bottom
Scanner Duty Cycle
Scan resolution
2,000 single-sided items per month
600 PPI color
230 Chapter A - Specifications
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Paper specifications
HP LaserJet printers produce excellent print quality. This printer
accepts a variety of media, such as cut-sheet paper (including
recycled paper), envelopes, labels, transparencies, vellum, and
custom-size paper. Properties such as weight, grain, and moisture
content are important factors affecting printer performance and output
quality.
The printer can use a variety of paper and other print media in
accordance with the guidelines in this manual. Paper that does not
meet these guidelines can cause the following problems:
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Poor print quality
Increased jams
Premature wear on the printer, requiring repair
included in this user guide, refer to the Print Media Guide (see
“Ordering parts” on page 257).
This section includes the following two topics:
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Supported paper sizes
Paper weight equivalence table (approximate)
Supported paper sizes
Input for paper input tray and single-sheet input slot
Maximum media size
Minimum media size
Paper input tray capacity
8.5 by 14 inches (216 by 356 mm)
3 by 5 inches (76.2 by 127 mm)
Up to 125 sheets of media 20 lb (75 g/m2) weight or lighter, or
up to 10 envelopes
Input for document feeder tray
Maximum item size
8.5 by 35 inches (216 by 991 mm)
2 by 3.5 inches (51 by 89 mm)
Minimum item size
Document feeder capacity
Up to 30 pages of 12 to 28 lb (46 to 105 g/m2) weight
Fewer pages when more than 28 lb (105 g/m2) weight
One page at a time of 11 to 69 lb (42 to 260 g/m2) weight
using special media lever
Output
Paper output bin capacity
Up to 100 sheets
Document output slot capacity
Up to 30 pages of an item of 28 lb (105 g/m2) weight or lighter
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Paper specifications 231
Paper weight equivalence table (approximate)
The following table shows equivalent weights for different grades of
paper you load for printing, copy output, and incoming faxes. Use this
table to determine equivalent points in weight specifications other
than U.S. bond weight. For example, to determine the equivalent of
20 lb. U.S. bond weight paper in U.S. cover weight, locate the bond
weight in the second column and scan across the row to the cover
weight (fourth column). The equivalent is 28 lb.
Shaded boxes indicate a commonly available standard weight for that
grade. Text and book grades marked with an asterisk (*) actually
calculate to 51, 61, 71, and 81 but are rounded to standard book/text
weights of 50, 60, 70, and 80.
Note
For best results, use the paper paper output slot and special media
lever when printing heavier paper. See “Selecting the output path.”
Bristol wt. Index wt.
Bond wt.
(17 x 22 in) (25 x 38 in)
Text/Book wt. Cover wt.
Tag wt.
(24 x 36 in)
(22.5 x
(25.5 x
Metric
wt.
(20 x 26 in)
28.5 in)
30.5 in)
2
16#
17#
20#
21#
24#
27#
28#
29#
32#
36#
39#
40#
43#
45#
47#
51#
53#
54#
58#
65#
66#
67#
70#
72#
41#
22#
24#
28#
30#
33#
37#
39#
41#
44#
50#
55#
55#
60#
63#
65#
70#
74#
75#
80#
90#
92#
94#
98#
100#
27#
29#
34#
36#
41#
45#
49#
50#
55#
62#
67#
68#
74#
77#
80#
86#
90#
93#
98#
111#
114#
115#
120#
123#
33#
37#
60 g/m
64 g/m
75 g/m
80 g/m
90 g/m
2
2
2
2
43#
35#
39#
50# *
54#
42#
46#
44#
49#
60# *
68#
50#
55#
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
55#
61#
100 g/m
105 g/m
110 g/m
120 g/m
135 g/m
148 g/m
150 g/m
163 g/m
170 g/m
176 g/m
190 g/m
199 g/m
203 g/m
216 g/m
244 g/m
250 g/m
253 g/m
264 g/m
271 g/m
70# *
74#
58#
65#
61#
68#
80# *
90#
67#
74#
75#
83#
100#
101#
110#
115#
119#
128#
134#
137#
146#
165#
169#
171#
178#
183#
82#
91#
83#
92#
90#
100#
104#
108#
117#
122#
125#
133#
150#
154#
155#
162#
166#
94#
97#
105#
110#
113#
120#
135#
138#
140#
146#
150#
232 Chapter A - Specifications
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Transportation
Refer to Non-operating Magnetic Field Emissions, IATA Packaging
Instructions 902
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for laser
products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. This printer is
certified as a “Class 1” laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act
of 1968. Since radiation emitted inside this printer is completely
confined within protective housings and external covers, the laser
beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other
than those specified in this manual can result in exposure to hazardous
radiation.
EN
Transportation 233
FCC regulations
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy. If is not
installed and used in accordance with the instructions, it may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
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Reorient or relocate the receiving antenna.
Increase separation between equipment and receiver.
Connect equipment to an outlet on a circuit different from that to
which the receiver is located.
l
Consult your dealer or an experienced radio/TV technician.
Note
Note
Any changes or modifications to the printer that are not expressly
approved by HP could void the user’s authority to operate this
equipment.
Use of a shielded interface cable is required to comply with the Class
B limits of Part 15 of FCC rules.
234 Chapter A - Specifications
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FCC part 68 requirements
This equipment complies with FCC rules, Part 68. On the back of this
equipment is a label that contains, among other information, the FCC
registration number and ringer equivalence number (REN) for this
equipment. If requested, this information must be provided to the
telephone company.
The REN is used to determine the quantity of devices which may be
connected to the telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an incoming
call. In most, but not all, areas, the sum of the RENs should not
exceed five (5.0). To be certain of the number of devices that may be
connected to the line, as determined by the total RENs, contact the
telephone company to determine the maximum REN for the calling
area.
This equipment uses the following USOC jacks:
RJ11C
An FCC-compliant telephone cord and modular plug is provided with
this equipment. This equipment is designed to be connected to the
telephone network or premises wiring using a compatible modular
jack which is Part 68 compliant.
This equipment cannot be used on telephone company-provided coin
service. Connection to Party Line Service is subject to state tariffs.
If this equipment causes harm to the telephone network, the
telephone company will notify you in advance that temporary
discontinuance of service may be required. If advance notice isn’t
practical, the telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with
the FCC if you believe it is necessary.
The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the operation
of the equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications
in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please see the numbers
in the front of this manual for repair and (or) warranty information.
If the trouble is causing harm to the telephone network, the telephone
company may request you remove the equipment from the network
until the problem is resolved.
EN
FCC part 68 requirements 235
The following repairs can be done by the customer:
Replace any original equipment that came with the product. This
includes the toner cartridge, the supports for trays and bins, the
power cord and the telephone cord.
It is recommended that the customer install an AC surge arrestor in
the AC outlet to which this device is connected. This is to avoid
damage to the equipment caused by local lightning strikes and other
electrical surges.
Telephone consumer protection act (U.S.)
The Telephone Consumer Protection Act of 1991 makes it unlawful
for any person to use a computer or other electronic device, including
fax machines, to send any message unless such message clearly
contains, in a margin at the top or bottom of each transmitted page or
on the first page of the transmission, the date and time it is sent and
an identification of the business, other entity, or individual sending the
message and the telephone number of the sending machine or such
business, other entity, or individual. (The telephone number provided
cannot be a 900 number or any other number for which charges
exceed local or long-distance transmission charges.)
In order to program this information into your facsimile, please see
“Changing the fax number and company name.”
236 Chapter A - Specifications
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IC CS-03 requirements
NOTICE: The Industry Canada label identifies certified equipment.
This certification means that the equipment meets certain
telecommunications network protective, operational, and safety
requirements as prescribed in the appropriate Terminal Equipment
Technical Requirement document(s). The Department does not
guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is
permissible for the equipment to be connected to the facilities of the
local telecommunications company. The equipment must also be
installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may
give the telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic
water pipe system, if present, are connected together. This
precaution can be particularly important in rural areas.
Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) of this device is 0.7.
NOTICE: The Ringer Equivalence Number (REN) assigned to each
terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the Ringer
Equivalence Number of all the devices does not exceed 5.
The standard connecting arrangement code (telephone jack type) for
equipment with direct connections to the telephone network is
CA11A.
EN
IC CS-03 requirements 237
Regulatory information for European Union
countries
This equipment has been designed to work in all of the countries of
the European Economic Area (Public Switched Telephone Networks)
only. Network compatibility is dependent on internal software
settings. Contact you equipment supplier if it is necessary to use the
equipment on a different telephone network. For further product
support, contact Hewlett-Packard at the phone numbers provided in
the front of this user guide.
New Zealand Telecom Regulatory Notices
This device may be subject to ringing or bell tinkle when certain other
devices are connected to the same line. If this occurs, the problem
should not be referred to the Telecom Faults Service.
This device may be subject to ringing or bell tinkle when calls are
made from another device on the same line. If this occurs, the
problem should not be referred to the Telecom Faults Service.
The grant of a Telepermit for any item of terminal equipment indicated
on that Telecom has accepted that the item complies with minimum
conditions for connection to its network. It indicated no endorsement
of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in
all respects with another item of Telepermitted equipment of a
different make or model, nor does it imply that any product is
compatible with all of Telecom’s network services.
This equipment should not be used under any circumstances which
may constitute a nuisance to other Telecom customers.
238 Chapter A - Specifications
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Declaration of conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name: Hewlett-Packard Company
Manufacturer’s Address: 11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name:
Model Number:
Product Options:
LaserJet 3200 Series (Printer/Fax/Scanner/Copier)
C7052A, C7053A, C7055A
ALL
conforms to the following Product Specifications:
Safety:
IEC60950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11
IEC60825-1:1993+A1 / EN 60825-1:1994+A11 Class 1 Laser/LED Product
EMC:
CISPR 22:1997 / EN 55022:1998 Class B1
CISPR 24:1997 / EN 55024:1998
IEC 61000-3-2:1995 / EN 61000-3-2:1995
IEC 61000-3-3:1994 / EN 61000-3-3:1995
FCC Title 47 CFR, Part 15 Class B2 / ICES-002, Issue 2
AS / NZS 3548:1995
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, the
EMC Directive 89/336/EEC, and the R&TTE Directive 1999/5/EC (Annex II) and carries the CE-
marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer
Systems.
2) This Device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
April 18, 2000
For Compliance Information ONLY, contact:
Australia Contact:Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,
Blackburn, Victoria 3130, Australia
European Contact:Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh,
Department HQ-TRE / Standards Europe, Herrenberger Strasse 130, D-71034 Böblingen (FAX: +49-
7031-14-3143)
USA Contact:Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160,
Boise, ID, 83707-0015 (Phone: 208-396-6000)
EN
Declaration of conformity 239
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
Conforme á la classe B des normes canadiennes de compatibilité
électromagnétiques. << CEM>>.
Environmental product stewardship program
Hewlett-Packard Company is committed to providing quality products
in an environmentally sound manner. This HP LaserJet printer has
been designed with several attributes to minimize impacts on our
environment. Please visit HP’s Commitment to the Environment
website at http://www.hp.com/abouthp/environment for more
information.
This HP LaserJet printer design eliminates:
Ozone production
This product generates no appreciable ozone gas (O ).
3
This HP LaserJet printer design reduces:
Energy consumption
Energy usage drops to as little as 7 W while in low-power
(PowerSave) mode. Not only does this save natural resources, but it
also saves money without affecting the high performance of this
product. This product qualifies for ENERGY STAR, which is a voluntary
program to encourage the development of energy-efficient products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As
an ENERGY STAR partner, Hewlett-Packard Company has determined
that this product meets ENERGY STAR Guidelines for energy
efficiency.
240 Chapter A - Specifications
EN
Toner consumption
Depending on the type of printer driver you have, you may be able to
select a “draft” mode, which uses about 50% less toner, thereby
extending the life of the toner cartridge. This is only available using
printer driver properties when printing or making copies from the
software.
Paper use
Depending on the type of program you use, you may be able to print
two or four document pages on each printed page. This “N-up”
printing practice and the printer’s manual duplex capability (two-sided
printing) reduce paper usage and the resulting demands on natural
resources.
Plastics
Plastic parts over 25 grams are marked according to international
standards to enhance the ability to identify plastics for recycling
purposes at the end of the product’s life.
LaserJet Printing Supplies
In many countries, this product's printing supplies (e.g., toner
cartridge, drum, fuser) can be returned to HP through the HP Planet
Partners Printing Supplies Environmental Program. An easy-to-use
and free takeback program is available in more than 25 countries.
Multilingual program information and instructions are included in
every new HP LaserJet Toner Cartridge and Consumables package.
HP Printing Supplies Environmental Program Information
Since 1990, the HP Printing Supplies Environmental Program has
collected more than 31 million used LaserJet toner cartridges that
otherwise may have been discarded in the world's landfills. The HP
LaserJet toner cartridges and consumables go to a collection center
and bulk-shipped to our recycling partners who disassemble the
cartridge for recycling. Materials are separated and converted into
raw materials for use by other industries to make a variety of useful
products.
For more information on the HP Printing Supplies Environmental
Program, please contact your local HP Sales and Service Office.
EN
Environmental product stewardship program 241
Returns
For a more environmentally responsible return of used cartridges and
consumables, HP encourages the use of bulk returns. Simply bundle
two or more cartridges or consumables together and use the single,
pre-paid, pre-addressed United Parcel Service (UPS) label that is
supplied in the package.
For more information in the U.S. or Canada, call (1) (800) 340-2445
(U.S.) or (1) (800) 387-3867. Or, visit the HP LaserJet Supplies
For more information in Mexico, call 258-40-44 (Mexico City) or
(1) (800) 900-7200 (outside Mexico City). Or, visit the website at http:/
/www.hp.com/latinamerica.
All other customers should call their local HP Sales and Service
Office (see “HP sales and service offices”), or visit the following
websites for further information regarding availability of the HP
Printing Supplies Environmental Program.
Latin America: http://www.hp.com/latinamerica
Asia/Pacific Region: http://www.asiapacific.hp.com/planp1.htm
Europe: http://www.hp.com/pays/eur_supplies/english/
planetpartners/
Paper
This printer is suited for the use of recycled papers when the paper
meets the guidelines outlined in the Print Media Guide for
HP LaserJet Printers. This printer is suited for the use of recycled
paper according to DIN 19 309.
242 Chapter A - Specifications
EN
Material safety data sheet
The Material Safety Data Sheets (MSDS) for the toner cartridge and
print drum can be obtained by going to HP’s website at http://
www.hp.com/go/msds and selecting HP LaserJet Printer Supplies.
If you are in the U.S. or Canada and do not have access to the
Internet, call U.S. HP First (fax-on-demand service) at 1-800-231-
9300. Use Index number 7 for a listing of MSDS for the toner
cartridge and print drum.
International customers without Internet access should call (404)-
329-2009 for further information.
Battery Specifications
Battery material: Poly-carbon Monoflouride Lithium
Battery type: Button/Coin Cell Battery
Quantity per product: 1
Weight: about 1 gram
Lithium type: solid
Battery manufacturers: Rayovac, Madison, WI, USA; and
Panasonic, Secaucus, NJ, USA.
EN
Material safety data sheet 243
244 Chapter A - Specifications
EN
Service and Support
Information
Warranty information
Hewlett-Packard limited warranty statement
HP LaserJet 3200 product
ONE-YEAR LIMITED WARRANTY
1
HP warrants to you, the end-user customer, that HP hardware,
accessories, and supplies will be free from defects in materials
and workmanship after the date of purchase, for the period
specified above. If HP receives notice of such defects during the
warranty period, HP will, at its option, either repair or replace
products which prove to be defective. Replacement products may
be either new or like-new.
2
HP warrants to you that HP software will not fail to execute its
programming instructions after the date of purchase, for the
period specified above, due to defects in material and
workmanship when properly installed and used. If HP receives
notice of such defects during the warranty period, HP will replace
software media that does not execute its programming
instructions due to such defects.
3
4
HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable
time, to repair or replace any product to a condition as warranted,
you will be entitled to a refund of the purchase price upon prompt
return of the product.
HP products may contain remanufactured parts equivalent to a
new in performance or may have been subject to incidental use.
EN
Warranty information 245
5
6
Warranty does not apply to defects resulting from (a) improper or
inadequate maintenance or calibration; (b) software, interfacing,
parts or supplies not supplied by HP; (c) unauthorized
modification or misuse; (d) operation outside of the published
environmental specifications for the product; or (d) improper site
preparation or maintenance.
HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL. TO THE
EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED
WARRANTY OR CONDITION OR MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY SET FORTH ABOVE. Some countries, states, or
provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to
you. This warranty gives you specific legal rights and you might
also have other rights that vary from country to country, state to
state, or province to province.
7
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES
IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND
EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN
NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,
OR OTHERWISE. Some countries, states or provinces do not
allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to
you.
8
(AUSTRALIA AND NEW ZEALAND ONLY) THE WARRANTY
TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE,
RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE
SALE OF THIS PRODUCT TO YOU.
246 Chapter B - Service and Support Information
EN
Obtaining hardware service
If your hardware should fail during the warranty period, HP offers the
following support options:
l
HP repair services. You can return the product to an HP repair
center, depending on your location.
l
Express Exchange. In the United States and Canada only,
HP provides a reconditioned permanent replacement printer to
you on the next working day for calls received before 2 p.m. PST.
l
l
HP authorized service provider. In the United States and
Canada, you can return the unit to a local authorized service
dealer.
Express pick-up and delivery. HP will arrange to pick up the
product, repair it, and return it to you within five to 10 days,
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include
a copy of your proof of purchase. Please also fill out the “Service
information form” to ensure the most accurate repairs.
CAUTION
Shipping damage resulting from inadequate packaging is the
Repackaging guidelines
l
Remove and retain the toner cartridge.
l
If possible, print a self-test page (see “Printing a configuration
report”) before you turn off the unit, and send the self-test report
with the unit.
l
l
l
l
Include the completed copy of the Service information form
below. Note on the form which items were returned.
Use the original shipping container and packaging materials, if
possible.
Include samples that illustrate the problems you are having, if
applicable.
Include five sheets of the paper or other media that are causing
trouble in printing, scanning, faxing, or copying.
EN
Warranty information 247
Service information form
Who is returning the equipment?
Person to contact:
Date:
Phone:
Alternate contact:
Phone:
Return shipping address:
Special shipping instructions:
What is being sent?
Model number:
Serial number:
Please attach any relevant printouts when returning equipment.
Do not ship accessories that are not required to complete the repair (manuals, cleaning supplies, etc.).
What needs to be done?
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure
occurred? What software were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Give manufacturer and model number.)
Personal computer:
Other:
Modem:
Network:
4. Additional comments:
248 Chapter B - Service and Support Information
EN
Software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE
HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING
THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOU CAN RETURN THE SOFTWARE FOR A FULL
REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER
PRODUCT, YOU CAN RETURN THE ENTIRE UNUSED PRODUCT
FOR A FULL REFUND.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying
software unless you have a separate signed agreement with HP.
License Grant. HP grants you a license to use one copy of the
software. “Use” means storing, loading, installing, executing, or
displaying the software. You may not modify the software or disable
any licensing or control features of the software. If the software is
licensed for “concurrent use,” you may not allow more than the
maximum number of authorized users to use the software
concurrently.
Ownership. The software is owned and copyrighted by HP or its third
party suppliers. Your license confers no title to, or ownership in, the
software and is not a sale of any rights in the software. HP's third
party suppliers can protect their rights in the event of any violation of
these License Terms.
Copies and Adaptations. You may only make copies or adaptations of
the software for archival purposes or when copying or adaptation is
an essential step in the authorized Use of the software. You must
reproduce all copyright notices in the original software on all copies or
adaptations. You may not copy the software onto any public network.
No Disassembly or Decryption. You may not disassemble or
decompile the software unless HP's prior written consent is obtained.
In some jurisdictions, HP's consent may not be required for limited
disassembly or decompilation. Upon request, you will provide HP with
reasonably detailed information regarding any disassembly or
decompilation. You may not decrypt the software unless decryption is
a necessary part of the operation of the software.
Transfer. Your license will automatically terminate upon any transfer
of the software. Upon transfer, you must deliver the software,
including any copies and related documentation, to the transferee.
The transferee must accept these License Terms as a condition to
the transfer.
EN
Software license agreement 249
Termination. HP may terminate your license upon notice for failure to
comply with any of these License Terms. Upon termination, you must
immediately destroy the software, together with all copies,
adaptations, and merged portions in any form.
Export Requirements. You may not export or reexport the software or
any copy or adaptation in violation of any applicable laws or
regulations.
U.S. Government Restricted Rights. The software and any
accompanying documentation have been developed entirely at
private expense. They are delivered and licensed as “commercial
computer software” as defined in DFARS 252.227-7013 (Oct 1988),
DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun
1995), as a “commercial item” as defined in FAR 2.101 (a), or as
“Restricted computer software” as defined in FAR 52.227-19 (Jun
1987) (or any equivalent agency regulation or contract clause),
whichever is applicable. You have only those rights provided for such
software and any accompanying documentation by the applicable
FAR or DFARS clause or the HP standard software agreement for
the product involved.
250 Chapter B - Service and Support Information
EN
HP Customer Care
Along with your product, you receive a variety of support services
from Hewlett-Packard and our support partners designed to give you
the results you need, quickly and professionally.
Online Services: for 24-
World Wide Web URL - For information specific to the HP LaserJet 3200
hour access to information product:
http://www.hp.com/support/lj3200/
over your modem, we
suggest these services.
America Online - America Online/Bertelsmann is available in the U.S.,
Austria, France, Germany, Switzerland, and the U.K. - Printer drivers,
updated HP printer software, and support documentation are available to
help answer your questions about HP products. Use Keyword HP to start
your tour or in the U.S., call (1) (800) 827-6364 preferred customer #1118 to
subscribe.
In Europe, call the appropriate number below:
Austria:
France:
Germany:
Switzerland:
United Kingdom:
0222 58 58 485
++353 1 704 90 00
0180 531 31 64
0848 80 10 11
0800 279 1234
CompuServe - Printer drivers, updated HP printer software, and interactive
sharing of technical information with other members is available on
CompuServe’s HP User’s forums (GO HP), or call (1) (800) 524-3388 and
ask for representative #51 to subscribe. (CompuServe is also available in the
U.K., France, Belgium, Switzerland, Germany, and Austria.)
Obtaining Software
Visit: http://www.hp.com/go/support (site is in English)
Call:
Australia:
Canada and US:
Ireland and the UK:
+61 3 8877 8000
(661) 257 5565
+44 (0) 1429 865 511
Hong Kong, Malaysia, and Singapore:+65 740 4477
New Zealand: +64 9 356 6640
For other contact information, see “Ordering software” on page 259.
HP Direct Ordering for
Accessories and Supplies
(U.S. and Canada):
Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-3154 (Canada).
HP Support Assistant
compact disc
(U.S., Canada, Malaysia,
and Singapore):
This support tool offers a comprehensive online information system designed
to provide technical and product information on HP products. To subscribe to
this quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In
Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.
HP Service Information
(U.S. and Canada):
To locate HP-authorized dealers, call (1) (800) 243-9816 in the U.S. or
(1) (800) 387-3154 in Canada.
EN
HP Customer Care 251
Customer Care Options Worldwide
In addition to the phone numbers listed below, the “HP sales and
service offices” section on page 253 contains worldwide sales and
service addresses and phone numbers.
HP Customer Care and Product Repair Assistance for the U.S. and Canada:
Call (208) 323-2551 in the United States or (905) 206-4663 in Canada Monday through Friday 6 am to 10
pm and Saturday 9 am to 4 pm (Mountain Time) free of charge during the warranty period. However, your
standard long-distance phone charges still apply. Have your system nearby and your serial number ready
when calling.
If you know your printer needs repair, call 1-800-243-9816 to locate your nearest HP-Authorized service
provider, or call 208-323-2551 for HP centralized service dispatch.
Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500
($2.50* per minute, U.S. only) or call 1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and
Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time).
Charges begin only when you connect with a support technician. *Prices subject to change.
European HP Customer Care and In-Country Support
Open Monday through Friday 8:30-18:00 CET
HP provides a free telephone support service during the warranty period. By calling a telephone number
listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, you can receive support for a fee through the same telephone number. The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
Ireland:
U.K.:
Greece:
+353 (0)1 662 5525
+44 20 171 512 5202
+30 (0) 16196411
English in other
European countries: +44 020-75125215
In-country/region support
If you require telephone support, call the number below. If you require additional product repair services,
Australia:(61) (3) 8877-8000
Hong Kong:800 96 7729
Malaysia:+60 3 295 2566
New Zealand:
Singapore:
+64 9 356 6640
+65 272 5300
252 Chapter B - Service and Support Information
EN
HP sales and service offices
Before calling an HP Sales and Service office, be sure to contact the
appropriate Customer Support Center number listed in “HP Customer
Care” on page 251. Products should not be returned to the offices
listed below.
Worldwide Hewlett-Packard Country/Region
Sales and Service Offices
Argentina
Hewlett-Packard Argentina
Montañeses 2140
1428 Buenos Aires
Australia
Hewlett-Packard Head office
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Phone: (54) (1) 787-7115
Blackburn, VIC 3130
Fax:
(54) (1) 787-7287
Phone: (61) (3) 9272-2895
Fax:
(61) (3) 898-7831
Service and Support
Hewlett-Packard
351 Burwood Hwy
Forest Hill
VIC 3131
Phone: (61) (3) 8877-5786
Austria
Hewlett-Packard GmbH
Lieblgasse 1
A-1222 Vienna
Belgium
Hewlett-Packard Belgium S.A. NV
Boulevard de la Woluwe-Woluwedal 100-
102
Phone: (43) (1) 25000-555
B-1200 Brussels
Fax:
(43) (1) 25000-500
Phone: (32) (2) 778-31-11
Fax:
(32) (2) 763-06-13
China
China Hewlett-Packard Co. Ltd.
Denmark
Hewlett-Packard A/S
9/F, HP Building
Kongevejen 25
No. 2 Dong San Huan Nan Lu
Chao Yang District
DK-3460 Birkerød
Denmark
Beijing 100022, P.R. China
Phone: +86-10-6564-5959
Phone: (45) 3929 4099
Fax:
(45) 4281-5810
Fax:
+86-10-6566-8280
EN
HP sales and service offices 253
Finland
Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo
France
Hewlett-Packard France
42 Quai du Point du Jour
F-92659 Boulogne Cedex
Phone: (33) (146) 10-1700
Phone: (358) (9) 887-21
Fax:
(358) (9) 887-2477
Fax:
(33) (146) 10-1705
Germany
Hewlett-Packard GmbH
Herrenberger Strasse 130
71034 Böblingen
Greece
Hewlett-Packard Hellas
62 Kiffisias Av.
Polis Center
Phone: (49) (0) 180 532-6222
(49) (0) 180 525-8143
Maroussi
151 25 Athens
Greece
Fax:
(49) (0) 180 531-6122
Phone: (30) (1) 619-6411
Fax:
(30) (1) 619-6512
Hong Kong
Hewlett-Packard Asia Pacific Ltd.
Hungary
Hewlett-Packard Magyarország Kft.
19/F Cityplaza One,
Neumann János u. 1
111 King’s Road, Taikoo Shing
Hong Kong
H-1111 Budapest
Phone: (36) (1) 382-6666
Phone: (852) 2599-7777
Fax:
(36) (1) 382-6777
Fax:
(852) 2506-9261
Hardware Repair Center:
Phone: (36) (1) 343-0312
Hardware Repair Center:
Phone: (852) 2599-7000
Extended Warranty Support:
Phone: (852) 2599-7000
Customer Information Center:
Phone: (36) (1) 343-0310
Customer Information Center:
Phone: (852) 2599-7066
Israel
Hewlett-Packard Israel Ltd.
11, Hashlosha St.
Tel Aviv 67060
Italy
Hewlett-Packard Italiana SpA
Via Giuseppe di Vittorio, 9
Cernusco Sul Naviglio
Phone:
03 00
Fax:
(972) (3) 5 38 I-20063 (Milano)
Phone:
(972) (3) 5 38 Fax:
(39) (2) 921-21
(39) (2) 921-
03 51
04473
Customer Care Center
Phone:
48 48
(972) (9) 9 52
Korea
Hewlett-Packard Korea, Ltd.
HP Korea House,
23-6 Yoido-dong,
México
Hewlett-Packard de México, S.A. de C.V.
Prolongación Reforma No. 700
Lomas de Santa Fe
Youngdeungpo-gu, Seoul 150-724, Korea 01210 México, D.F.
Yoido P.O. Box 595
Phone: (82) (2)2199-0114
Phone: 01-800-22147
Outside Mexico City
Phone: 01 800-90529
254 Chapter B - Service and Support Information
EN
Middle-East Region
Hewlett-Packard Middle-East
Netherlands
Hewlett-Packard Nederland BV
P.O.-Box 17295
Startbaan 16
Jebel Ali Free Zone
Dubia, UAE
1187 XR Amstelveen
Postbox 667
Phone:
456
Fax:
529
(97) 14 88 15
(97) 14 88 14
NL-1180 AR Amstelveen
Phone:
6666
Fax:
(31) (0) 20 547-
(31) (0) 20 547-
7755
New Zealand
Norway
Hewlett-Packard (NZ) Limited
Ports of Auckland Building
Princes Wharf, Quay Street
P.O. Box 3860
Hewlett-Packard Norge A/S
Postboks 60 Skøyen
Drammensveien 169
N-0212 Oslo
Auckland
Phone:
Fax:
(47) 2273-5600
(47) 2273-5610
Phone:
6640
Fax:
(64) (9) 356-
(64) (9) 356-
6620
Hardware Repair Center and Extended
Warranty Support:
Phone:
733547
(64) (9) 0800-
Customer Information Center:
Phone:
651651
(64) (9) 0800-
Poland
Hewlett-Packard Polska
Al. Jerozolimskic 181
02-222 Warszawa
Portugal
Hewlett-Packard Portugal
Quinta da Fonte
Edifico Bartolomeu Dias
Porto Salvo
Phone: (48-22) 608-7700
Fax:
(48-22) 608-76-00
2780-667 Oeiras
Portugal
Phone: (351) (21) 4 82 85 00
Fax: (351) (21) 4 41 70 02
Russian Federation
Hewlett-Packard Company
Singapore
Hewlett-Packard Singapore
Representative Office
(Sales) Pte Ltd
Kosmodamianskaya naberezhnaya 52,
Building 1
113054 Moscow
450 Alexandra Road
Singapore (119960)
Phone: (65) 275-3888
Phone: (7) (0) 95 797-3500
Fax:
(65) 275-6839
Fax:
(7) (0) 95 797-3501
Hardware Repair Center and Customer
Information Center:
Phone: (65) 272-5300
Extended Warranty Support:
Phone: (65) 272-5333
EN
HP sales and service offices 255
Spain
Sweden
Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista
Hewlett-Packard Española, S.A.
Carretera de la Coruña km 16.500
E-28230 Las Rozas, Madrid
Phone: (34) 91-6311600
Phone: (46) (8) 444-2000
Fax:
(34) 91-6311830
Fax:
(46) (8) 444-2666
Switzerland
Hewlett-Packard (Schweiz) AG
In der Luberzen 29
CH-8902 Urdorf/Zürich
Ukraine
Hewlett-Packard Trading S.A.
14, Bekhterevskiy Pereulok, Block E
04053 Kiev
Phone: (41) (0848) 88 44 66
Phone: (380) 44 490 61 20
Fax:
(41) (1) 735 77 00
Fax:
(380) 44 490 61 21
Warranty Support:
(41) (0848) 80 11 11
United Kingdom
Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Phone: (44) (0) 8705 47 47 47
(44) (0) 207 512 5202
Fax:
(44) (134) 436-3344
256 Chapter B - Service and Support Information
EN
Ordering parts
To order parts:
l
l
Visit HP’s website at http://www.partsdirect.hp.com
In the U.S., call HP Direct Ordering at (800) 538-8787 for most
items. To order HP LaserJet paper, call (800) 471-4701.
- Or -
To find a dealer near you, or if your dealer is temporarily out of
stock, call the HP Customer Information Center at (800) 752-
0900.
l
Outside the U.S., see “HP sales and service offices” for ordering
locations and phone numbers.
The following table lists items available from HP:
Item
Description or use
Part Number:
Synchronous dynamic
random-access memory
(SDRAM) dual in-line
memory module (DIMM)
Allows more information to be
stored in the product.
8 MB: C7842A
16 MB: C7843A
32 MB: C7845A
64 MB: C7846A
Printer memory
HP LaserJet Toner
Cartridge
Replacement toner cartridge for C4092A
the HP LaserJet 3200.
Printing
supplies
HP LaserJet size C printer One of the methods of
parallel cable (IEEE-1284) connectivity from the product to A to C)
C2946A (3 meters
Cables and
interface
accessories
the computer.
C2947A (10 meters
A to C)
USB cable
One of the methods of
connectivity from the product to
the computer.
C6518A
Paper Input Support
Paper Output Support
Used to stabilize the paper once RB2-5493-000CN
it is loaded into the paper input
tray.
Replacement
parts
Used to stabilize the paper once RB2-5423-000CN
it is printed.
Document Feeder Support Used to stabilize the paper once RB2-5437-000CN
it is loaded into the document
feeder tray.
Document Output Support
Document Legal Extension
Used to stabilize the paper once RB2-5412-000CN
it is scanned, faxed, or copied.
RB2-5407-000CN
RB2-5471-000CN
Overlay for one-touch
keypad
Scanner Separation Pad Kit
Printer Separation Pad
Printer Pickup Roller
RY7-5055-000CN
RF5-2886-000CN
RB2-4026-000CN
EN
Ordering parts 257
HP JetDirect print servers
Compatible with the HP
LaserJet 3200 product.
70X (J4155A),
170X (J3258B),
300X (J3263), or
500X (J3265)
JetDirect print
servers
Print Media Guide for HP
LaserJet printers
A guide to using paper and
other print media with HP
LaserJet printers.
Hard copy: 5963-
7863
HP’s website: http:/
/www.hp.com/
support/
Supplementary
documentation
ljpaperguide
HP MultiPurpose Paper
HP brand paper for a variety of HPM1120 - High
Printing
supplies
uses.
bright, 20 lb, 8.5 by
11 in
HP LaserJet Paper
Transparencies
Premium HP brand paper for
use with HP LaserJet prints.
HPJ1124 (Letter;
CPH310 (A4)
HP brand transparency film for 92296T (Letter);
use with HP LaserJet
monochrome printers.
92296U (A4)
258 Chapter B - Service and Support Information
EN
Ordering software
To order the software if your CD is damaged or missing, contact
Hewlett-Packard Support.
In the United States and Canada:
Request by Internet http://www.software.hp.com
Request by Phone:
Request by Fax:
661-257-5565 (Mon. - Sat., 24 hours a day)
661-257-6995
Request by Mail:
U.S. Driver Fulfillment for Hewlett-Packard
P.O. Box 907
Santa Clarita, CA 91380-9007 USA
In Europe and the Middle East:
Request by Phone: +44 (0) 1429 865 511 (English)
+44 (0) 1429 863 343 (French)
+44 (0) 1429 863 353 (German)
+44 (0) 1429 520 013 (Italian)
+44 (0) 1429 890 466 (Portuguese)
+44 (0) 1429 520 012 (Spanish)
Request by Fax:
Request by Mail:
+44 (0) 1429 866 000
European Fulfillment for Hewlett-Packard
c/o Starpak International, LTD
P.O. Box 63
Hartlepool, Cleveland
TS25 2 YP
United Kingdom
In the Asia and Pacific regions:
Request by Phone: Australia:61 3 8877 8000
China:+86 (10) 6564 5959
Hong Kong, Malaysia, and Singapore:+65 740 4477
India:+91 11 682 6035
Korea:+82 (2) 3270 0805
New Zealand:+64 9 356 6640
Taiwan:+888 (2) 2717 0055
EN
Ordering software 259
260 Chapter B - Service and Support Information
EN
Glossary
10-BaseT
A type of Ethernet network that uses twisted pair cabling to attach
nodes to the network.
100-BaseTX
A type of Ethernet network, also known as Fast Ethernet, that uses
twisted pair cabling to attach nodes to the network.
10/100-BaseTX
This term indicates that a product is compatible with both 10-BaseTX
and 100-BaseTX. Many network products are compatible with both of
these, including some HP JetDirect print server models.
actual size
The size of the page when it was scanned (not enlarged using zoom
in or reduced using zoom out).
annotation
A word, note, mark, or highlighting added to an item.
bit depth
The number of bits used to process scanned images. The greater the
number of bits, the more levels of gray that can be used to display the
image.
.bmp file
A Microsoft Windows bitmap file that has the extension .bmp. A
bitmap file defines an image (such as the image of a scanned page)
as a pattern of dots (pixels).
EN
261
BNC
A type of network connector generally used with coaxial network
cabling. A BNC connector has two slots that lock onto two matching
knobs on a network interface card when you twist the connector.
brightness
A measure of the overall intensity of the image. The lower the
brightness value, the darker the image; the higher the value, the
lighter the image will be.
Chooser
The Chooser is part of the Mac OS that lest you configure your
computer system to print on any printer for which you have
appropriate software. If you are part of an AppleTalk network system,
you can use the Chooser to activate and select among devices (such
as printers, file servers, or other computers) connected to the
network.
collapse
The process of reducing a sticky note to an icon.
collate
The process of printing a multiple-copy job in sets. When collate is
selected, the HP LaserJet 3200 product prints an entire set before
printing additional copies. Otherwise, the device prints the desired
number of copies of a page together before printing the following
pages.
comma (,)
A comma in a dial sequence indicates that the fax machine will pause
at that point in the dialing sequence.
contrast
The difference between the dark and light areas of an image. The
lower the number value, the more closely the shades will resemble
each other. The higher the number, the more the shades will stand
out from each other.
container program
A program into which an OLE object is inserted. That program
contains the object.
crop
To remove part of an image. The portion of the image that is selected
remains, while the portion that is not selected is removed.
262 Chapter - Glossary
EN
.dcx
A multi-page .PCX format where each page is a .PCX file. Since this
is a multi-page format, it is widely used for receiving and sending
faxes to and from the computer. A single DCX document can store up
to 1,023 pages.
dedicated line
A single telephone line that is used exclusively for either voice calls or
fax calls.
distinctive ring
A feature offered by some telephone companies in the Australia,
Canada, New Zealand, the United States, and the United Kingdom
that allows two or three phone numbers to be set up on the same
telephone line. Each phone number has a different ring pattern, and
the fax machine can be configured to recognize the distinctive ring of
the fax number.
dots per inch (dpi)
A measurement of resolution used for scanning and printing.
Generally, more dots per inch mean a higher resolution, a greater
amount of visible detail in the image, and a larger file size.
EconoMode
Economode is a toner-saving feature on your HP LaserJet product.
Economode reduces the amount of toner on a the printed page, so
that the toner cartridge lasts longer. The printed result is similar to
printing a document is draft mode.
e-mail (electronic mail)
An abbreviation for electronic mail. Software that you can use to
electronically transmit items over a communications network.
Ethernet
A common type of local area network recognized as the industry
standard. Ethernet is also known as IEEE 802.3. Information is
broken into “packets” that are transmitted in order until they arrive at
the destination without colliding with any other “packet.” A network
node is either transmitting or receiving a packet at any instant.
expand
A process to restore a collapsed sticky note from an icon to its original
size.
EN
263
fax
An abbreviation for facsimile. The electronic encoding of a printed
page and the transmission of the electronic page over a telephone
line. The product software can send items to electronic fax programs,
which require a modem and fax software.
fax functions
Fax-related tasks you do from the control panel that only affect the
current job, or that you only do once before returning to the Ready
state, such as clearing memory. These functions are in their own
section in the control panel menu.
fax settings
Fax-related items that when you set or change them continue to use
the choice you make until you change them again. An example would
be the number of times you set for the product to redial a busy
number. These settings are in their own section of the control panel
menu.
file format
The way the contents of a file are structured by a program or group of
programs.
.gif
Graphics Interchange Format, an image used by CompuServe and
other online formats.
grayscale
Shades of gray that represent light and dark portions of an image.
Color images can also be converted to grayscale where colors are
represented by various shades of gray.
halftone
An image type that simulates grayscale by varying the number of
dots. Highly colored areas consist of a large number of dots, while
lighter areas consist of a smaller number of dots.
.hpd
.HPD files are scanned documents that are saved using the HP
LaserJet Document Manager.
HP JetDirect print server
An external, standalone print server. To use the HP LaserJet 3200
product on the network, you can connect the product (or a printer) to
the print server, instead of a computer, using a parallel cable. The
print server then connects to the network using a standard network
264 Chapter - Glossary
EN
connector. For the HP LaserJet 3200 product and its supported HP
JetDirect external prints servers, the connector can be 10-BaseT, 10/
100BaseTX, BNC, or token ring.
HP LaserJet Director toolbar
An HP LaserJet 3200 product software screen used when working
with documents. When the document is loaded into the document
feeder tray and your computer is connected directly to the product,
the HP LaserJet Director appears on the computer screen, allowing
you to begin faxing, copying, or scanning the document.
HP Web JetAdmin software and HP JetAdmin software
Network peripheral management software that lets you configure and
manage from a computer any peripheral connected to an
HP JetDirect print server. For the HP LaserJet 3200 product, you may
or may not need to use the HP JetAdmin or Web JetAdmin software
(or bootp, DHCP, or telnet) to configure the product on the network.
hypertext links
A link from one part of a document to another. When a linked word or
phrase or graphic is clicked, the user will jump to the linked word,
phrase, or graphic.
IPX/SPX
A network protocol made popular by Novell, Inc. as the basic protocol
in its Novell NetWare network operating system. In order for the HP
LaserJet 3200 product to work on the network, you must have the
TCP/IP or IPX/SPX network protocol running in addition to NetBEUI.
.jpg
(also JPEG) Joint Photographic Experts Group, an international
standard for compressing digital photographic images.
link
A connection to a program or device that you can use to send
information from the product software to other programs, such as e-
mail, electronic fax, and OCR links.
Link Bar
The icons on the bottom of the desktop or viewer that represent
programs installed on your computer, such as e-mail software.
linked program
A program installed on your computer that you can use with the
product software. For example, you can use OCR software to
translate a scanned item into text.
EN
265
NetBEUI (NetBIOS Extended User Interface)
The network transport protocol used by all of Microsoft's network
systems and IBM's LAN Server based systems. In order for the HP
LaserJet 3200 product to work on the network, you must have the
TCP/IP or IPX/SPX network protocol running in addition to NetBEUI.
If you only have NetBEUI, you can only share the product on the
network using Windows sharing. This means only the printing
function is available to network users. (The local user can still use the
full product functionality.)
NetWare
Novell, Inc.'s proprietary networking operating system for the PC
environment. NetWare uses the IPX/SPX, NetBEUI, or TCP/IP
network protocols. It supports MS-DOS, Microsoft Windows, OS/2,
Macintosh and Unix clients. NetWare 2.2 is a 16-bit operating system,
versions 4.x and 3.x are 32-bit operating systems.
node
A computer (server or user) or peripheral, such as the HP LaserJet
3200 product, that is connected to a network.
Optical Character Recognition (OCR) software
OCR software converts an electronic image of text, such as a
scanned document, into a form word processor, spreadsheet, and
database programs can use.
.pcx
A common graphic file format that many graphic programs accept the
.pcx file format. This is a popular format in which to store scanned
images.
portable document viewer
A mini-program that can be attached to an electronic document and
e-mailed. The recipient will be able to view, annotate, and print the
document, no matter what program was used to create the document.
PostScript fonts
Fonts defined in terms of the PostScript language, intended to be
printed on a PS printer. PostScript fonts come as a screen font that
appears on your monitor and a matching printer font used by the
product to create your document.
PPD
PPD stands for PostScript Printer Description file. PPDs are used by
the printer driver and applications to determine the features and
PostScript commands supported in the product.
266 Chapter - Glossary
EN
print server
See HP JetDirect print server.
printer driver
A printer driver is a program that enables your applications to access
your product’s features. A printer driver translates an applications’s
formatting commands (such as page breaks and font selection) into a
printer language (such as PostScript, PS, or PCL), and then sends
the print file to the product.
Private Branch Exchange (PBX)
A small telephone switching system that typically is used by large
businesses or universities to connect all telephone extensions within
the organization. A PBX also connects to the public switched
telephone network (PSTN) and may be either manual or dial,
depending on the method used by extensions to place incoming or
outgoing calls. Normally, the equipment is owned by the customer
rather than leased from the telephone company.
public switched telephone network (PSTN)
The worldwide dial-up telephone network or a portion of that network.
Users are assigned unique phone numbers, which allow them to
connect to the PSTN through local telephone exchange companies.
Often, this phrase is used when referring to data or other
non-telephone services carried over a path initially established using
normal telephone signaling and ordinary switched long distance
telephone circuits.
resolution
The sharpness of an image, measured in dots per inch (dpi). The
higher the dpi, the greater the resolution.
RJ45
A network connector that looks much like a standard telephone
connector, except it is wider (it houses 8 wires instead of 4). Both
Ethernet (10/100BaseTX) and Token Ring networks use this type of
network connector.
shared line
A single telephone line that is used for both voice and fax calls.
sticky note
An annotation that is a multiline, resizable note. Similar to a paper
sticky note, it covers the item information beneath it. You can move a
sticky note or collapse it to an icon. You can search for words in a
sticky note by using the Find command.
EN
267
summary information
Information about the item, such as creator or keywords, that you can
add to an item in the Summary Information dialog box to help you find
the item quickly.
TCP/IP
The de facto standard Ethernet protocol. TCP/IP stands for
(Transmission Control Protocol over Internet Protocol). In order for
the HP LaserJet 3200 product to work on the network, you must have
the TCP/IP or IPX/SPX network protocol running in addition to
NetBEUI.
.tif
Stands for Tagged Image File Format. A .tif (or TIFF) is a graphic file
format that was developed to capture scanned images. It is a format
used on IBM-compatible computers, Macinstosh computers, and
UNIX computers. Many graphic programs accept the .tif file format.
Token ring
A local area network in which transmission conflicts are avoided by
the granting of “tokens” that give permission to send. A network node
keeps the token while transmitting a message, if it has a message to
transmit, and then passes the token on to the next node. IEEE 802.5
is the most common type of token-ring network.
TrueType fonts
TrueType fonts use what-you-see-is-what-you-get (WYSIWYG)
technology, which means that the printed output of TrueType fonts is
identical to what appears on the screen.
TWAIN
An industry-standard for scanners and software. Using a TWAIN-
compliant scanner with a TWAIN-compliant program, you can initiate
a scan from within the program.
Twisted pair
A type of network cable commonly used in Ethernet networks.
Watermarks
A watermark adds background text to a document being printed. For
example, you can print text in the background of your document
stating that the document is "Confidential."
You can select from a set of predefined watermarks. Once you select
a watermark, you can change the font, size, angle, and style, as well
as determine whether the printer will place the watermark on the first
page only or all pages.
268 Chapter - Glossary
EN
Windows sharing
A method of peer-to-peer networking that uses Windows products. If
you have a network installed, you can share resources with your co-
workers, most commonly the HP LaserJet 3200 product, printers, and
hard disks, by simply using Windows tools such as Explorer and Print
Manager. When the HP LaserJet 3200 product (or any printer) is
shared using Windows sharing, network users need to install the
printer drivers using the Add Printers utility in the Windows Printers
folder.
zoom in
To make a page larger on the screen so you can see more detail.
zoom out
To make a page smaller on the screen so you can have a broader
view of the page.
EN
269
270 Chapter - Glossary
EN
A
accessories and supplies 251
adding
Best Quality print resolution 115
memory 220
paper 29
adjusting
bulk returns 242
business cards, loading 28
canceling faxes after 64
delayed faxing 59
contrast, fax 61
copy quality 123
guides 173
ring pattern 91
volume 39
agreement, software license 249
alarm volume, adjusting 40
alcohol, cleaning with 214
alternate long distance service, one-touch
keys for 73
answer mode, changing 90
answering machines
connecting 151
ring pattern settings 91
troubleshooting 155
anti-static precautions 220
archive button 34
canceling
arrow keys 18
automatic answer mode 90
automatic log printing 44
automatic redialing
changing
adjusting 83
defaults 60
autoreduction, faxes 95
avoiding jams 25, 28, 29
answer mode 90
automatic redialing 83
contrast, copy 122
contrast, fax 61
copy quality 123
fax headers 79
B
Back Arrow key 18
Back Space key 18
EN
Index 271
ring pattern 91
volume 39
contrast
characters
dropouts 184
formatting codes 168
garbled 159
misformed 190
checklists
fax setup 149
troubleshooting 148
circuit capacity 228
cleaning
alcohol 214
doors 213
glass 214
print path 211
rollers 214
scanner path 213
clearing
document feeder 196
jams in input areas 174
jams in interior area 174
jams in scanner path area 177, 179
codes
codes; one-touch keys
access 55
keys 18
letters, entering 80
programming speed-dial codes 56
area 55
coding schemes, fax 229
collating copies
by default 121
default size 127
grayscale 121
media, selecting 25
color copying 122
compliance
Canadian DOC regulations 240
contact information 239
configuration reports, printing 48
confirmation, sent fax 45
conformity, declaration of 239
connecting
menus for 20
Fax/Phone line connector 149
parallel ports 152
consumables
ordering 257
recycling 241
multiple tasks during 14, 16
number of copies, default 129
originals, loading 26
printing during 14, 16
quality adjustments 123
272 Index
EN
reducing 123
manually 77
specifications 230
speed 230
troubleshooting 164
cover sheet 100
tone 82
creases, troubleshooting 193
curling
preventing 31, 171
troubleshooting 192
customer support
HP Customer Care 251
ordering parts 257
direct connections
direct ordering of accessories and
supplies 251
disk space, insufficient 168
document feeder tray
document legal extension, part number
doors
sales and service offices 253
software, ordering 259
D
date, fax header
changing 79
invalid 199
menu for 20
Date/Time Header menu 20
declaration of conformity 239
default settings
adjusting 38
copying 125
faxing 81
restoring 41
delaying faxes
canceling 64
deleting
all codes 76
group-dial codes 75
depth 228
dots per inch. See resolution
double-ringing 91
double-sided printing
instructions for 112
troubleshooting 161
dpi. See resolution
draft mode 111
devices, shared 152
dial tone detection, disabling 85
dial tones, none 199
dialing
calling cards 77
character limits for 154
instructions for 55
international 77, 78
EN
Index 273
Draft quality 126
drivers, printer
European Union regulatory information
238
part numbers 258
duplexing
troubleshooting 155
instructions for 112
troubleshooting 161
duty cycle
printer 229
scanner 230
fax confirmation report 45
Fax Functions menu 20
E
EconoMode 111
ECP ports 161
printing 43
electronic mail. See e-mail
electronic phone books
uninstalling 210
using 55
e-mail
fax reports
attaching files to 145
scanning to 143
emissions
acoustic 230
ozone 240
fax tones
energy consumption 240
Energy Star 240
enlarging
copies 123
range 230
Enter/Menu key 18
entering
characters 78
letters 80
numbers 79
punctuation 80
spaces 80
envelopes
printing 108
selecting 23, 117
sizes for 24
environmental specifications 228
equivalence table, paper weight 232
error correction 97
Error light 18, 148
error messages, resolving 195
error reports, printing 45
Europe, website for 242
European support 252
extension phones, receiving from 93
feeding problems 152
forwarding 87
margins 229
not printing 158
polling 88
receiving 65
274 Index
EN
reports, printing all 50
reprinting 66
requesting 88
resolution defaults, adjusting 81
sending 55, 57
causes of 170
duplexing 161
stamping, enabling 96
stopping 64
transmission times 62
troubleshooting 152
faxing
See also dialing
ad-hoc groups 58
canceling 64
contrast, adjusting 61
cover sheet, customizing 100
forwarding 87
loading media 26
manual dialing 77
menus for 20
multiple recipients 57
multiple tasks during 15, 16
one recipient 55
Manager (Windows) or HP LaserJet
receiving 65
redialing manually 60
reprinting 66
sending 55, 57, 98
specifications 229
groups, faxing to 57, 58
guides
speed 229
stopping 64
transmission times 62
troubleshooting 152
volume adjustments for 39
FCC regulations 234
features
adjusting 173
paper input 22
icons for 12
multiple, using 14, 16
overview 13
EN
Index 275
H
headers, fax
changing 79
menus for 20
heavy media
specks 186
white spots 191
adjusting 173
duplexing 112
output path for 31
printing on 110
height 228
horizontal printing 28
worldwide options 252
ordering 258
requirements for 103
HP LaserJet Director
buttons 32
input limit reached 198
icons for 12
paper sizes 231
scanning with 133
turning off 34
HP LaserJet Document Manager
using 35
part number 257
input tray, paper
HP LaserJet paper
ordering 258
using 23
identifying 22
using 35
HP Multipurpose paper
ordering 258
using 23
installing
memory 220
internal mirror, contaminated 191
HP Planet Partners Printing Supplies
Environmental Program 241
HP repair services 247
HP Workplace
using 35
I
IC CS-03 requirements 237
icons, user guide 12
image quality, troubleshooting
black pages 192
character dropouts 184
characters, misformed 190
contrast 183, 190
dropouts 184
J
jams
clearing from input areas 174
clearing from interior area 174
clearing from scanner path 177, 179
error messages for 196
preventing 25, 28, 29
276 Index
EN
JetDirect print servers
ordering 258
Job Status, canceling faxes from 64
loose toner, troubleshooting 188
M
K
Macintosh
manual dialing 77
media
adding 29
L
labels
printing 110
landscape orientation 28
languages
display panel, changing 41
languages, control panel 78
Director
LaserJet paper
ordering 258
using 23
legal paper, extension for 257
letters, entering 80
lever, special media
identifying 22
using 27, 109
curling 192
types of 25
life span
battery 243
adding 220
light print, troubleshooting 183
lightness. See contrast
linen paper, avoiding 23
lines, troubleshooting 168, 185
lists. See logs; reports
loading media 26, 28
logs, fax activity
ordering 257
removing 223
reprinting faxes from 66
specifications 228
storing delayed faxes 59
testing 222
printing 43
stopping 152
menu structure, control panel 19, 47
EN
Index 277
Point files
identifying 19
one-touch keys
mirror, contaminated 191
misaligned print, troubleshooting 171
modes
EconoMode 111
scanning 136
silence detect 94
optical character recognition (OCR)
using 138
viewer 136
month, entering on fax header 79
multiple copies, troubleshooting 164
multiple features, using
direct connections 14
network connections 16
jams
ordering
paper 258
output bin, paper
multiple pages, printing on single sheet
114
capacity 231
identifying 22
multipurpose paper
ordering 258
using 23
multitasking 14, 16
N
network connections
icons for 12
multiple features, using 16
noise level, copying 230
not responding, troubleshooting 160
numbers
P
scanner 225
See also fax numbers; phone numbers page order, troubleshooting 159
entering on control panel 79
part 257
numeric keys
identifying 19
using 55
page orientation 28
faxes 158
on a single sheet 114
paper
See also special media
adding 29
breaking 173
curling 192
O
OCR (optical character recognition)
HP LaserJet Director button 34
troubleshooting 168
using 138
278 Index
EN
heavy, printing on 110, 112
irregular, loading 27
loading 26, 28
narrow, troubleshooting 187
ordering 258
output path, selecting 31
recycled 242
reducing consumption 241
selecting 23, 25
sizes, default adjustments 38
storing 171
phone lines
troubleshooting 173
types of 25
fax tones 65
wrinkling 193
types of 150
paper clips, removing 25
paper input guides
adjusting 173
identifying 22
paper input support
part number 257
polling faxes
paper input tray
clearing 89
capacity 24, 231
power loss
prefixes, dialing 84
feeding problems with 173
identifying 22
loading 28
paper jams. See jams
paper output bin
capacity 231
identifying 22
paper output support
part number 257
parallel cables
ordering 257
troubleshooting 160
parallel ports
connecting to 152
troubleshooting 160
part numbers 257
parts, identifying
settings 105
specifications 229
printer door 21
control panel 18
printer path 21
printer drivers
scanner path 21
parts, replacement
ordering 257
part numbers 258
requirements for 103
printer path parts 21
EN
Index 279
printing
canceling 111
double-sided 112
envelopes 108
faxing during 14, 16
letterhead 107
menu structure report 47
misaligned 171
multiple tasks during 14, 16
PCL font list 49
PostScript font list 49
supplies 241
speed 229
speed-dial reports 47
stopping 111
thumbnails 114
redialing
troubleshooting 159
watermarks 114
product specifications 228
programming
group-dial codes 74
one-touch keys 56, 70
speed-dial codes 56, 70
ProRes 115
Reduce/Enlarge key 19
reducing
copies 123
pulse dialing 82
punctuation, entering 80
information form 248
obtaining 247
repeating defects, troubleshooting 187
repeating images, troubleshooting 187
replacing
Q
quality
cleaning print path 211
copy 123
copy defaults, adjusting 126
EconoMode 111
fax resolution options 62
Photo 123
printer resolution 115
Text 123
troubleshooting 181
Quick Sets
creating 116
uninstalling 210
scanner separation pad 225
280 Index
EN
reports
configuration 48
fax call 45
one-touch numbers 47
printing all 50
speed-dial 47
T.30 protocol trace 50
unwanted 152
Reports menu 20
reprinting faxes 66
resolution
control panel key 19
fax defaults 81
printer specifications 229
scanning 230
printing during 15, 17
restoring
restoring defaults 209
returning supplies 241, 242
ring volume, adjusting 39
ringing
speed, troubleshooting 167
selecting
settings for 91
media 23, 25
troubleshooting 155
rollers
cleaning 214
sending faxes
Roll-Over lines 150
delaying 59
one recipient 55
separation pads
Service menu 20
settings
S
sales and service offices 253
satellite telephone connections, settings
for 97
saving
scanned files 138
saving toner 111
Scan key
locating 19
scanner
duty cycle 230
mirror 168
recalibrating 216
separation pad, installing 225
separation pad, part number 257
scanner path
adjusting defaults 37
autoreduction of faxes 95
configuration report 48
contrast, adjusting default 81
contrast, adjusting for current job 61,
122
cleaning 213
jams in 177, 179
parts, identifying 21
EN
Index 281
fax call reports 45
logs, automatic printing 44
menus for 20
paper input bin defaults 38
printer 105
pulse dialing 82
ring pattern 91
saving 116
tone dialing 82
volume, adjusting 39
setup, types of 12
sharing parallel ports 161
sheet, cover 100
paper 23, 231
shipping, for repair service 247
silence detect mode, changing 94
capacity 24
identifying 22
paper sizes 231
using 29, 107
sizes
copy, default 127
printing 229
custom 117
scanning 167
default for paper input tray 38
duplexing 113
paper 24, 231
speed-dial codes
wrong 161
troubleshooting 153, 201
slots. See output slot, document; single-
sheet input slot
slow
scanning 167
smudges, troubleshooting 186
software
adjusting settings using 37
license agreement 249
ordering 259
declaration of conformity 239
FCC regulations 234
IC CS-03 237
sending faxes from 98
uninstalling 210
laser safety 233
warranty 245
solving problems. See troubleshooting
sound volume, adjusting 39
static electricity 220
Stop/Clear key 19
282 Index
EN
stopping
faxes 64
print jobs 111
storing
group-dial codes 74
paper 171
low 183
product 228
streaks, troubleshooting 185, 187
Superfine resolution 62
supplies
recycling 241
returning 241
toolbox button 34
trace report, T.30 protocol 50
transparencies
supplies and accessories 251
surge protectors 150
T
feeder tray; output bin, paper
Telephone Answering Machine (TAM).
telephone, dialing from 77
terminology list 261
text
characters, misformed 190
fax resolution 62
prints poorly 159
Text quality 126
thumbnail, first page 46
time
delayed faxing 59
entering 199
fax header, changing 79
fax transmission, adjusting 62
tire tracks, troubleshooting 194
tone dialing 82
dialing 197
gray backgrounds 189
group-dial codes 153
image quality 181
incoming calls 156
light print 183
toner
consumption 241
loose 188
low 183
redistributing 217
reprinting faxes 66
runs out while faxing 158
saving 111
smeared 188
lines 185, 191
logs 152
EN
Index 283
loose toner 188
OCR 168
page order 159
paper 173
voice messaging services,
parallel ports 152
PBX systems 153
printer 159
redialing 197
reports 152
scanning 166
HP LaserJet 3200 11
product 228
white lines, troubleshooting 191
white streaks, troubleshooting 185
width 228
Windows
sharing 103
shared ports 152
sizes, wrong 161
skewed pages 171, 189
smears 187, 188
smudges 186
specks 186
speed-dial codes 153, 201
stains 186
streaks 185, 187
tire tracks 194
USB ports 160
voice calls 155
white spots 191
wrinkling 193
wrong size pages 161, 164
TWAIN
troubleshooting 166
using 142
wrinkling
preventing 31, 117, 171
troubleshooting 193
wrist strap, anti-static 220
U
control panel, using 67
uninstalling software 210
upgradable 220
USB ports, troubleshooting 160
user forums 251
user guide
icons for 12
284 Index
EN
Copyrightᓻ 2001
Hewlett-Packard company
http://www.hp.com/support/lj3200
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