INTERFACES
MANUAL PART NUMBER: 400-0062-003
PRODUCT REVISION: 2
VA6835FC
SYSTEM UNIVERSAL INTERFACE
USER’S GUIDE
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to a table or wall, use only Altinex made
mounting accessories, such as brackets
(DA1293FC or DA1294FC) and cables for
optimum setup.
PRECAUTIONS / SAFETY WARNINGS
1
Please read this manual carefully before using your
VA6835FC Interface. Keep this manual handy for
future reference. These safety instructions are to
ensure the long life of your VA6835FC and to
prevent fire and shock hazard. Please read them
carefully and heed all warnings.
·
To turn off the main power, be sure to remove
the cord from the power outlet. The power
outlet socket should be installed as close to
the equipment as possible, and should be
easily accessible.
1.1 GENERAL
·
·
Do not pull the power cord or any cable that is
attached to the VA6835FC Interface.
·
·
Unauthorized personnel shall not open the unit
since there are high-voltage components
inside.
If the VA6835FC Interface is not used for an
extended period, disconnect the power cord
from the power outlet.
Qualified Altinex service personnel, or their
authorized representatives must perform all
service.
1.4 CLEANING
Unplug the VA6835FC power cord before
1.2. SAFETY GUIDELINES FOR THE RACK-
MOUNTING OF THE VA6835FC
·
cleaning. Clean surfaces with a dry cloth.
Never use strong detergents or solvents, such
as alcohol or thinner. Do not use a wet cloth or
water to clean the unit.
·
·
·
Maximum operating ambient temperature is 35
(degrees C).
Never restrict the airflow through the devices’
fan or vents.
1.5 FCC / CE NOTICE
When installing equipment into a rack, distribute
the units evenly. Otherwise, hazardous
conditions may be created by an uneven weight
distribution.
·
·
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.
·
·
Connect the unit to a properly rated supply
circuit.
Reliable Earthing (Grounding) of Rack-Mounted
Equipment should be maintained.
This equipment has been tested and found to
comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide
1.3 INSTALLATION
·
For best results, place the VA6835FC
Interface on a flat, level surface in a dry area
away from dust and moisture.
reasonable
protection
against
harmful
interference when the equipment is operated
in a commercial environment. This equipment
generates, uses, and can radiate radio
frequency energy and, if not installed and
used in accordance with the instruction
manual, may cause harmful interference to
radio communications. Operation of this
equipment in a residential area is likely to
cause harmful interference in which case the
user will be required to correct the interference
at his own expense.
·
To prevent fire or shock, do not expose this
unit to rain or moisture. Do not place the
VA6835FC Interface in direct sunlight, near
heaters or heat radiating appliances, or near
any liquid. Exposure to direct sunlight, smoke,
or steam can harm internal components.
·
·
Handle the VA6835FC Interface carefully.
Dropping or jarring can damage internal
components.
Do not place heavy objects on top of the
VA6835FC. If the VA6835FC is to be mounted
2
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Main Video Output
Connector
Compatibility
Two sets of 6 BNC
Female
·
Any changes or modifications to the unit not
expressly approved by Altinex, Inc. could void
the user’s authority to operate the equipment.
VGA/
SVGA/XGA/UXGA,
Apple/MACII/Quadra/G
3, Sun/SGI
ABOUT YOUR INTERFACE
2
There are varieties of computers and computer
video cards on the market today. There are also
several data monitors and large screen data
projectors. When displaying a computer image on
a large screen data projector or on a large screen
monitor, it often becomes clear that some
computers are not always compatible with certain
display devices. The VA6835FC is a computer
video interface designed to resolve this
incompatibility.
Workstations
Table 1. VA6835FC General
MECHANICAL
VA6835FC
Width (inches)
Height (inches)
Depth (inches)
Weight (pounds)
Ship Weight (pounds)
Material
8.50in (216mm)
1.75in (44mm)
4.93in. (125mm)
2.0lbs (0.91kg)
4.0lbs (1.82kg)
0.1" Aluminum
Gray
The VA6835FC is a dual output computer Video
Interface. It is designed to interface a single VGA/
SVGA/ XGA/ UXGA/ MAC/ SUN or SGI computer
video source to two scan-rate compatible
presentation monitors or data projectors.
Finish
Faceplate
T° Operating
T° Maximum
Humidity Technical
MTBF (calculations)
Lexan
10°C-35°C
50°C
90% non-condensing
40,000 hrs
It is important to understand the general
capabilities of this interface. The VA6835FC does
not change the scan-rate or the resolutions of the
video signal so the source (computer) and display
(projector or monitor) must be scan-rate
compatible. The VA6835FC simply converts a
computer video signal to a pre-selected analog
format or separates the sync signal from the green
signal on output 1 if the input signal is RGsB.
Table 2. VA6835FC Mechanical
ELECTRICAL
VA6835FC
Input Video Signal
Analog Signal
Impedance
Rise/Fall Time (ns)
Input Sync Signal
Horizontal, Vertical, & C-Sync
Sync on Green
Impedance
Output Video Signals
Analog Signal
0.3 to 1.2 volt p-p
75 Ohms
0.9
TTL(+/-)
-0.3V
10 k Ohms
The VA6835FC is a state-of-the art piece of
equipment with an exceptional combination of
compact size, advanced features, and very
competitive pricing.
0.77 V p-p
75 Ohms
1.2
Impedance
TECHNICAL SPECIFICATIONS
3
Rise/Fall Time (ns)
Output Sync Signal
Composite Sync
Sync on Green
Impedance
Frequency Compatibility
Horizontal
Vertical
Minimum Video Bandwidth
Typical Video Bandwidth
FEATURES/DESCRIPTION
GENERAL
Input
VA6835FC
TTL(+/-)
-0.3V
22 Ohms
1
Computer Video Input
Connector
Output
15-pin HD Female
15-130 kHz
25-180 Hz
350 MHz
Local Monitor Output +
Two Main Video
Outputs
425 MHz
Local Monitor Output
Connector
15-pin HD Female
3
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INTERFACES
20 %
39dB @ 100MHz
Horizontal Position Range
Cross-talk
Power
Internal Power Supply
Power Consumption
90-140V/200-240V
Table 3. VA6835FC Electrical
VA6835FC DESCRIPTION
4
4
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5
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designated Altinex adapter cables, such as VGA,
MAC, SUN, SGI, or RGB.
The VA6835FC has two key functions. It’s first
function is to amplify or buffer the signal to insure
that it is strong enough to travel distances of 100 ft
or farther through a coaxial cable. The second
function is to process the sync and to convert it to a
format that is acceptable to several displays.
PIN
No.
LOCAL MONITOR OUTPUT SIGNALS ON
HD 15-PIN FEMALE CONNECTOR
Red Video
Green Video
1
2
Blue Video
ID Bit (Grounded when ID Bit switch is ON)
Ground
3
4
5
4.1 COMPUTER VIDEO INPUT (VGA
COMPATIBLE HD 15-PIN CONNECTOR)
Ground
Ground
Ground
Composite Sync
No connection
ID Bit
The HD 15-pin connector input allows the
connection of a computer source to the interface
using Altinex input cables, which are available for
a variety of popular computers and graphics cards
on the market. These include VGA, MAC, SUN,
and SGI type video output connectors, with proper
cables. The VA6835FC input is compatible with
standard VGA cables.
6
7
8
9
10
11
12
13
14
15
ID Bit
Horizontal Sync
Vertical Sync
No connection
PIN
No.
INPUT SIGNALS ON HD 15-PIN FEMALE
CONNECTOR
Table 5. Local Monitor Output pin-out
Red Video
Green Video
1
2
4.3 MAIN (RGBS/RGBHV) OUTPUTS THROUGH 6
Blue Video
3
BNC CONNECTORS
ID Bit (Grounded when ID Bit switch is ON)
4
BNC connectors offer a reliable connection for
high-resolution video signals, and they facilitate
easy cable maintenance in the field. The
VA6835FC offers two main outputs with six BNC
connectors for each output. By selecting the
appropriate connectors, these outputs can provide
RGSB, RGBHV, or RGBS output signals.
Ground
Ground
Ground
Ground
No connection
No connection
ID Bit
5
6
7
8
9
10
11
12
13
14
15
ID Bit
For a RGsB type signal the “Sync on Green” dip
switch must be set to the ON position.
Horizontal Sync/Composite Sync
Vertical Sync
No connection
For a RGBHV type signal, you may either connect
cables to horizontal or vertical BNC connectors or
you may connect the horizontal channel to the
composite sync connectors by turning the “HV
Output” dip-switch to the ON position.
Table 4. VA6835FC Input pin-out
4.2 LOCAL MONITOR OUTPUT (HD 15-PIN
CONNECTOR)
With these connectors, the VA6835FC can be
connected to compatible data projectors using
3 coax, 4 coax, or 5 coax cables.
The HD 15-Pin connector output is used to
connect the local monitor to the interface. This is a
fully buffered output that eliminates reflections
often caused by “Y” type monitor breakout cables.
There is no need to terminate the unused output.
The “termination” switch on the VA6835FC affects
only the terminations of the computer video input.
The output is VGA compatible, but can also be
used to feed other types of local monitors using
6
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the power input connector displays the proper
voltage. To change the setting, unplug the
VA6835FC, and squeeze the clips on either side
of the fuse box. Pull out the fuse holder and turn it
180 degrees, resetting it with the proper voltage
shown through the window. Re-insert the fuse box
making sure that the side clips of the fuse box
lock securely into place.
CONNECTOR
Red
Green
Blue
Sync
Hor.
Vertical
MAIN DUAL OUTPUT (6-BNC
FEMALE)
Red Video
Green Video
Blue Video
Composite Sync/ Horizontal
Horizontal Sync
Vertical Sync
Table 6. VA6835FC dual (6 BNC) Output pin-out
4.7 MOUNTING CAPABILITY
4.4 HORIZONTAL POSITION ADJUSTMENT
The VA6835FC can be easily mounted into an
equipment rack. Four mounting holes are provided
on each side of the unit. To mount a single unit,
use Altinex 19”-1U Rack Mount Ears (part #
DA1294FC). To mount two units in tandem, use
an Altinex 19”-1U Rack Mount Shelf (part #
DA1293FC). For mounting under the table,
optional brackets, such as the TM1271, TM1272,
TM1273, or TM1274 can be used.
Most monitors and projectors have the ability to
adjust the horizontal position of the image, but
sometimes it is helpful to be able to control this
feature at the interface. This control is especially
useful when multiple computers are switched to a
single display, as the positions for each computer
might be slightly different.
By keeping the VA6835FC’s Horizontal Position
control dial in the center position, the image on the
display should first be adjusted using the monitor
or projector control. If necessary, turn the image
using the VA6835FC’s Horizontal Position Control
Dial.
4.8 BANDWIDTH
The typical bandwidth of the VA6835FC is 420
MHz. The minimum bandwidth is 350 MHz. This
exceptionally high bandwidth allows the passing of
the third harmonics of the video signal, thus
maintaining the highest quality of the input signal.
To turn off the Horizontal Position Control, turn the
adjustment dial fully to the right until a clicking
sound is heard.
4.5 HORIZONTAL DELAY REMOVAL
The VA6835FC offers the ability to by-pass
horizontal delay. This may be necessary when
interfacing with projectors or monitors with
sensitive sync inputs, particularly with LCD type
projectors. By turning the Horizontal Position
adjustment dial fully to the right, the control will
“click” into a locked position. In this position, the
VA6835FC outputs the same sync types, which
are fed into it from the source. In this setting, the
VA6835FC will not provide horizontal positioning.
The horizontal position adjustment of the image
must be made at the display.
4.6 POWER REQUIREMENTS
The VA6835FC may be used with either 90-140V
or 200-240V for ease of use throughout the world.
Always make sure that the fuse box window above
7
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APPLICATION DIAGRAM
5
Step 5. Connect one end of a BNC cable to
output one or two of the VA6835FC units.
Connect the other end to the RGB input
on the projector or monitor. Usually either
a 4 BNC or 5 BNC coaxial cable is used,
depending on whether display devices
require composite sync or horizontal and
vertical sync signals.
INSTALLING YOUR INTERFACE
6
Step 1. Please attach the Interface on the rack
using the provided rack mount hardware
on or under the furniture using the
optional TM Series Altinex brackets.
Step 2. Before you plug in the power cord to the
unit, please verify that the voltage rating
of 110V/220V on the FUSE CLIP located
at the rear of the unit is the same as the
power outlet. (Refer to section 4.6 for
changing the voltage).
Step 6. Make sure that the dip-switches are set
properly. For the desired sync output
format, refer to section 7.
Step 7. It is recommended that when the
Interface’s horizontal position control is
centered (or turned OFF), the horizontal
position of the image should first be
adjusted using the control provided by the
monitor or projector. If it is still required, it
can be adjusted using the Horizontal
Position Control dial located on the front
of the VA6835FC.
Step 3. Connect one end of the input cable
included with the Interface unit to the
video output connector of your computer
and the other end to the computer input
HD-15 port of the VA6835FC.
Step 4. If needed, connect the local monitor
output HD-15 connector of the VA6835FC
to the local monitor using the appropriate
Altinex Local Monitor cables. It is not
necessary to terminate this output with a
termination plug if a local monitor is not
being used.
CONGRATULATIONS! YOU ARE DONE.
If you experience any problems, please call
1-800-258-4623 or 1-714-990-2300 for
8
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This is used primarily when interfacing to laptop
computers to imitate the presence of a local
monitor. Typically, this recognition will take place
during the boot up stage of a computer. If your
computer does not output video, place the ID Bit
switch in the ON position and reboot the
computer. When in the OFF position, the ID Bit
will be passed through the local monitor output
port.
OPERATION
7
According to Table 4, the settings of the
VA6835FC Interface can be adjusted using dip-
switches. There are no other adjustments
necessary to operate the unit. The VA6835FC will
operate successfully as long as the cables are
attached properly and the technical specifications
are followed.
DIP-SWITCH
OFF
ON
7.4 SYNC ON GREEN OUTPUT SWITCH
Serration
X
X
X
HV Output
Sync on Green
Termination
ID Bit
In some systems the ability of the VA6835FC to
output sync on green can be a very helpful
feature.
X
X
X
The VA6835FC separates the sync signal from
the green if the input is RGsB. So the output can
be either RGBS or RGBHV. The “Sync on Green”
dip-switch should be in the OFF position if the
desired output is RGBS or RGBHV for any type of
input. This dip-switch should be ON if the desired
output is RGsB.
Not Used
Table 7. Dip switch default settings
7.1 SERRATION PULSE SWITCH
Certain monitors and projectors will exhibit better
stability when the serration pulse switch is “ON”.
This switch is seldom used and in most
circumstances should be turned “OFF”.
7.5 TERMINATION SWITCH
When the built-in termination switch is set to the
ON position, the input of the interface will be
terminated. As a rule, the termination switch
should be in the ON position. This switch does not
affect the termination of any output signal. The
termination switch should be left in the OFF
position if a “Y” cable is used at the local monitor
output connector.
7.2 HV OUT SWITCH
When the composite sync channel is used and
RGBS format is desired from the VA6835FC, the
HV OUT switch should be turned off. When this
switch is turned on, the composite sync channel
will output horizontal sync, but not vertical sync.
As an alternative to connecting cables to separate
horizontal and vertical channels, one can connect
horizontal sync to the composite sync and vertical
sync signal to the vertical connector, using the HV
OUT dip-switch in the ON position.
7.3 I.D. BIT SWITCH
Many computers use ID Bits or “Sense Pins” to
recognize the connection of a monitor to its video
output port. Often, these ID Bits will even allow the
computer to recognize what type of monitor is
connected (in terms of its scan rate
compatibility). When the I.D. Bit switch is in the
ON position, the VA6835FC allows the main ID Bit
(pin 4 on the input connector) to be connected to
the ground signal.
9
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100 ft, 5 BNC to 5 BNC coaxial
cable
150 ft, 5 BNC to 5 BNC coaxial
cable
ACCESSORIES
Model No.
8
CB42100MR
CB42150MR
Description
RACK MOUNT ACCESSORIES
DA1293SX
DA1294SX
Rack/Wall Shelf fits two VA6835FC
units side by side
Rack/Wall mount ears for single
VA6835FC
TABLE MOUNT BRACKETS
1U High, ½ Rack-Wide
1U High, ½ Rack-Wide with 15-pin
HD connector plate
1U High, ½ Rack-Wide with snap-in
connectors
1U High, ½ Rack-Wide with snap-in
& POWER connectors
6 ft, 5 BNC to 5 BNC coaxial
12 ft, 5 BNC to 5 BNC coaxial
25 ft, 5 BNC to 5 BNC coaxial
75 ft, 5 BNC to 5 BNC coaxial
100 ft, 5 BNC to 5 BNC coaxial
150 ft, 5 BNC to 5 BNC coaxial
3 ft, 5 BNC M to 5 BNC M
CB4406MR
CB4412MR
CB4425MR
CB4475MR
CB44100MR
CB44150MR
CB5000PL-
5BM00035BM
CB5000PL-
5BM00065BM
CB5000PL-
5BM00125BM
CB5000PL-
5BM00255BM
CB5000PL-
5BM00505BM
CB5000PL-
5BM00755BM
CB5000PL-
5BM01005BM
CB5000PL-
5BM01505BM
CB5000PL-
5BM02005BM
CB5000PL-
5BM02505BM
CB5100PL-
5BM00035BM
CB5100PL-
5BM00065BM
CB5100PL-
5BM00125BM
CB5100PL-
5BM00255BM
CB5100PL-
5BM00505BM
CB5100PL-
5BM00755BM
CB5100PL-
5BM01005BM
CB5100PL-
5BM01505BM
TM1271
TM1272
TM1273
TM1274
6 ft, 5 BNC M to 5 BNC M
12 ft, 5 BNC M to 5 BNC M
25 ft, 5 BNC M to 5 BNC M
50 ft, 5 BNC M to 5 BNC M
75 ft, 5 BNC M to 5 BNC M
100 ft, 5 BNC M to 5 BNC M
150 ft, 5 BNC M to 5 BNC M
200 ft, 5 BNC M to 5 BNC M
250 ft, 5 BNC M to 5 BNC M
3 ft, 5 BNC M to 5 BNC M
6 ft, 5 BNC M to 5 BNC M
12 ft, 5 BNC M to 5 BNC M
25 ft, 5 BNC M to 5 BNC M
50 ft, 5 BNC M to 5 BNC M
75 ft, 5 BNC M to 5 BNC M
100 ft, 5 BNC M to 5 BNC M
150 ft, 5 BNC M to 5 BNC M
INTERFACE CABLES
MS8121CA
MS8122CA
MS8123CA
MS8124CA
MS8125CA
MS8126CA
MS8129CA
MAC Output cable for VA6835FC
MAC Input cable for VA6835FC
SUN Output cable for VA6835FC
SUN Input cable for VA6835FC
VGA Output cable for VA6835FC
VGA Input cable for VA6835FC
RGB Output cable for VA6835FC
4 BNC TO 4 BNC COAXIAL
CABLE
3 ft, 4 BNC to 4 BNC coaxial cable
6 ft, 4 BNC to 4 BNC coaxial cable
12 ft, 4 BNC to 4 BNC coaxial cable
25 ft, 4 BNC to 4 BNC coaxial cable
50 ft, 4 BNC to 4 BNC coaxial cable
75 ft, 4 BNC to 4 BNC coaxial cable
100 ft, 4 BNC to 4 BNC coaxial
cable
150 ft, 4 BNC to 4 BNC coaxial
cable
5 BNC TO 5 BNC COAXIAL
CABLE
3 ft, 5 BNC to 5 BNC coaxial cable
6 ft, 5 BNC to 5 BNC coaxial cable
12 ft, 5 BNC to 5 BNC coaxial cable
25 ft, 5 BNC to 5 BNC coaxial cable
50 feet, 5 BNC to 5 BNC coaxial
cable
CB4103MR
CB4106MR
CB4112MR
CB4125MR
CB4150MR
CB4175MR
CB41100MR
CB41150MR
CB4203MR
CB4206MR
CB4212MR
CB4225MR
CB4250MR
75 feet, 5 BNC to 5 BNC coaxial
cable
CB4275MR
10
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use the
“HV OUT”
dip-switch?
RGBHV format, turn ON the
“HV OUT” dip-switch. If the
“HV OUT” dip-switch is OFF,
the output signal may have
composite sync present on
the horizontal sync
200 ft, 5 BNC M to 5 BNC M
250 ft, 5 BNC M to 5 BNC M
CB5100PL-
5BM02005BM
CB5100PL-
5BM02505BM
All MS81 series cables listed above are 3 ft. long.
These cables are also available in 6 ft. and 12 ft.
lengths. Please call 1-714-990-2300 for a wider
selection of cables.
connector.
6
What is a
Common
Computer
Video Card
pin-out?
See the following table for
Common Computer Video
Card pin-outs that can be
used with the VA6835FC.
FAQ (FREQUENTLY ASKED QUESTIONS) 9
No: Question
Answer
1
Why does
the
termination
switch have
to be “ON”?
The termination switch
should be ON if the local
monitor is connected
through a straight cable. It
will be OFF only if a monitor
breakout cable is used at the
local monitor output
PIN
MAC
VGA
SUN
No.
A1
A2
A3
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
n/a
n/a
n/a
n/a
n/a
n/a
Red
Green
Blue
Red
Green
Blue
N/C
N/C
connector.
Red Gnd
Red
C.Sync
ID Bit 01
Green
Green Gnd.
ID Bit 02
N/C
2
When and
why do I
need to use
the
“Horizontal
Position”
The “Horizontal Position”
Control dial enables or
disables the control of the
Horizontal Position of the
image. First adjust the
horizontal position using the
Sense
Sense Rtn
C. Sync Sens
N/C
ID Bit
N/C
Red Rtn.
Green Rtn.
Blue Rtn.
N/C
N/C
N/C
N/C
N/C
Control dial? monitor or projector control,
and then use the horizontal
position control on the
Blue
ID Bit 03
C/V Gnd.
V. Sync
Blue Gnd.
H. Gnd
H. Sync
Gnd
VA6835FC, if needed.
If the desired output signal is
composite sync, turn OFF
ID Bit
ID Bit
H. Sync.
V. Sync
N/C
3
4
What dip-
switch do I
set to receive the “HV OUTPUT” dip-switch
the
composite
and connect only 4 wires
(RGBS) to the red, green,
sync output? blue, and sync connectors.
Table 8. Common Computer Video Card pin-outs
When and
why would I
use the
“Sync on
Green” dip-
switch,
although the
unit does not
separate
The VA6835FC separates
the sync signal from green if
the input is RGsB, so the
output can be either RGBS
or RGBHV. This dip-switch
should be OFF if the desired
output is RGBS or RGBHV
for any type of input.
Sync from
Green?
5
When do I
If the desired output is in
11
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stability or reliability, or that has been subject to
misuse, negligence or accident.
TROUBLESHOOTING GUIDE
10
1.
When the correct voltage is applied to the
Interface, the power LED should be ON.
11.2 RETURN POLICY
2.
The “Termination” dip-switch should be in the
ON position if a Y cable (breakout) is not
used on the input.
It is very important to Altinex that you receive the
products that you have ordered and that this
product fulfills your need. In the unlikely event,
that an Altinex product needs to be returned
please follow the policies below:
3.
4.
Make sure the cables have the correct pin-
outs and the connection and quality of the
cables are good.
Altinex will accept product returns for a period of
30 days from authorized Altinex dealers. Products
must be returned in an unopened package.
Make sure that the source and display are
scan-rate compatible. The projector should
support an appropriate signal format (RGsB,
RGBS or RGBHV). Connect the projector
directly to a computer with a shorter cable to
verify the compatibility of display and source.
If a product has been opened, the restocking fees
will apply. For the restocking fee amount, please
contact an Altinex Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
5.
If you are using output RGBS or RGsB then
the “HV Output” dip-switch is the OFF
position and the composite sync signal is
taken from the sync connector. If the display
needs an RGBHV signal then the “HV
Output” dip-switch must be in the ON position
if the sync and vertical connectors are used.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay
in service.
6.
If the desired output is RGsB, the sync ON
GREEN dip-switch should be ON.
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service. The service charges will be
quoted to you before actual repairs are done.
ALTINEX POLICY
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11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose
to be, thus defective. Products considered
defective should be returned to company with
transportation charges pre-paid within 2 years (90
days for cables) from date of shipment to the
purchaser. The warranty is expressly instead of all
other warranties expressed or implied. Altinex
neither assumes nor authorizes any other person
to assume for it any other liability in connection
with the sale of the products. This warranty shall
not apply to any product that shall have been
repaired or altered outside of company’s factory in
any way so as, in its judgment, to affect its
11.3 CONTACT INFORMATION
Sales Department
Phone:
714-990-2300
714-990-3303
Fax:
Accounting Department
Phone:
Fax:
714-990-6088
714-990-5778
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