Nortel Networks IP Phone NN43113 106 User Manual

Title page

Nortel Communication Server 1000

IP Phone 1140E

User Guide

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Revision history

March 2009

Standard 01.03. This document is up-issued to note a change

with regard to CAT5E cable.

May 2008

Standard 01.02. This document is up-issued to add instructions

on perform the flash hook from the client.

May 2007

Standard 01.01. This document is up-issued to support

CS 1000 Release 5.0. This document reflects the new document

number.

November 2006

Standard 5.00. This document is up-issued to reflect an update to

Regulatory information.

June 2006

Standard 4.00. This document is issued to support

Nortel Communication Server 1000 Release 4.5 software. Added

support for new security features.

February 2006

Standard 3.00. This document is issued to support

Nortel Communication Server 1000 Release 4.5 software.

January 2006

Standard 2.00. This document is issued to support

Nortel Communication Server 1000 Release 4.5 software.

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Revision history

November 2005

Standard 1.00. This document is issued to support

Nortel Communication Server 1000 Release 4.5 software.

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Contents

About the IP Phone 1140E . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 20

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Managing your Station Control Password (SCPW) . . . . . 21

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Entering text using the IP phone dialpad . . . . . . . . . . . . . . . . 24

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 25

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 25

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 27

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connecting the components of the phone . . . . . . . . . . . . . . . 28

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 34

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 35

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 37

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 39

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 40

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 40

Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . 41

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 43

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

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Contents

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 48

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 49

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring the name display format . . . . . . . . . . . . . . . . 51

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 52

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 54

Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 56

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 56

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Configuring 3. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . 69

Using 1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . 69

Using 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . 69

Using 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . 69

Using 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . 69

Using 5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using the 3. Network Configuration menu . . . . . . . . . . . . . . . 70

Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 75

Making a call using the Corporate Directory . . . . . . . . . . 75

Making a call using the Personal Directory . . . . . . . . . . . 76

Making a call using the Callers List . . . . . . . . . . . . . . . . . 77

Making a call using the Redial List . . . . . . . . . . . . . . . . . . 78

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

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Contents

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 89

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 94

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 100

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 102

Securing your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Talking with more than one person . . . . . . . . . . . . . . . . . 106

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 106

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Contents

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 106

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 108

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 111

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using Call Page Connect to make an announcement . . . . . 113

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 114

Charging a call or charging a forced call . . . . . . . . . . . . . . . 115

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 119

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 125

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 133

Using Virtual Office on your Remote IP Phone . . . . . . . 134

Using Virtual Office on your Office IP Phone . . . . . . . . . 136

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 138

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 139

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 141

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Contents

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 142

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 143

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 144

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 144

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 146

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Accessing External Server Applications . . . . . . . . . . . . . 151

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 152

Regulatory and safety information . . . . . . . . . . . . . . . . . . 153

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 156

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

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Contents

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About the IP Phone 1140E

Your IP Phone 1140E brings voice and data to the desktop by connecting

directly to a Local Area Network (LAN) through an Ethernet connection.

In this guide, self-labeled line/programmable feature key labels appear

beside the keys, and context-sensitive soft key labels appear directly

above the keys. Figure 1 shows self-labeled line/programmable feature

keys and context-sensitive soft keys.

Figure 1: Self-labeled line/programmable feature keys and

context-sensitive soft keys

Basic features

Your IP Phone 1140E supports the following features:

•

six self-labeled line/programmable feature keys with labels and

indicators

•

four context-sensitive soft keys

For information about context-sensitive soft keys, see New in This

Release Communication Server Release 5.0 (NN43001-115).

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About the IP Phone 1140E

Note: Some IP Phone 1140E phones are not configured to support

soft key functionality. Consult your system administrator.

•

graphical, high-resolution LCD display, backlit, with adjustable

contrast

•

high-quality speaker phone

volume control keys for adjusting ringer, speaker, handset, and

headset volume

•

six specialized feature keys:

— Quit

— Directory

— Message/Inbox

— Shift/Outbox

— Services

— Copy

•

six call-processing fixed keys:

— Mute

— Handsfree

— Goodbye

— Expand

— Headset

— Hold

•

gigabit Ethernet ports

built-in gigabit Ethernet switch for shared PC access

headset jack with an On/Off key

USB port to support a keyboard or mouse. Powered downstream 1.1-

compliant USB hubs are supported, including USB 2.0 hubs, if they

offer USB 1.1 backwards compliancy.

•

automatic network configuration

Graphical XAS

hearing aid compatibility

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About the IP Phone 1140E

wireless headset support using a Bluetooth® 1.2

wireless technology compliant Audio Gateway

(Headset Profile, Bluetooth Power Class 2).

•

Accessory Expansion Module port to connect the Expansion Module

for IP Phone 1100 Series (Expansion Module)

For information about using the Expansion Module, see the Expansion

Module for IP Phone 1100 Series User Guide (NN43130-101).

Figure 2 shows the IP Phone 1140E.

Figure 2: IP Phone 1140E

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About the IP Phone 1140E

Telephone controls

This section describes the controls on your IP Phone 1140E. In some

geographic regions, the IP Phone 1140E is offered with key caps that

have English text labels. In this document, text in parentheses indicates

the labels that appear on the key caps, for example, (Services).

Fwd

Context-sensitive soft keys are located

below the display area. The LCD label above

each key changes based on the active

feature.

Fwd

When a triangle appears before a soft key

label, the feature is active.

More..

Press the More key to access the next layer

of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display

area are self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key

indicates that the line is active. A flashing

LCD light indicates the line is on hold or the

feature is being programmed.

A steady LCD light beside a feature key

indicates that the feature is active. A flashing

LCD light indicates that the feature is being

programmed.

AutoAns Z

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About the IP Phone 1140E

Use the Volume control buttons to adjust

the volume of the ringer, handset, headset,

speaker, and the Handsfree feature. Press

the top button to increase the volume, and

press the bottom button to decrease the

volume.

(Volume +)

(Volume -)

Press the Mute key to listen to the receiving

party without transmitting. Press the Mute

key again to return to two-way conversation.

The Mute key applies to handsfree, handset,

and headset microphones.

(Mute)

The Mute LED indicator, located on the Mute

key, flashes to indicate that the microphone

is muted.

Press the Handsfree key to activate

handsfree.

(Handsfree)

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

Use the Navigation keys to scroll through

menus and lists appearing on the LCD

display screen. The outer part of this key

cluster rocks for up, down, left, and right

movements.

Use Up and Down to scroll up and down in

lists, and the Left and Right keys to position

the cursor. In some dialog boxes that appear

on your phone, you can also use the Left

and Right keys to select editable fields;

press the Right key to select the field below

the current selection, or the Left key to

select the one above.

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About the IP Phone 1140E

Use the Enter key, at the center of the

Navigation key cluster, to confirm menu

selections.

In most menus, you can use the Enter key

instead of the Select soft key.

Press the Hold key to put an active call on

hold. Tap the flashing line (DN) soft key to

return to the caller on hold.

(Hold)

Use the Expand key to access external

server applications

(Expand)

(Headset)

Press the Headset key to answer a call

using the headset or to switch a call from the

handset or handsfree to the headset.

The Headset LED indicator, located on the

Headset key, lights to indicate that the

headset is in use.

Press the Headset key twice to open the

Bluetooth Setup menu.

(Headset)

If Bluetooth wireless technology is not

enabled on your phone, this menu is not

available.

Use the Goodbye key to terminate an active

call.

(Goodbye)

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About the IP Phone 1140E

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator

flashes.

When your IP Phone 1140E firmware is

being updated, the blue Feature Status

Lamp indicator flashes.

To find out if additional features are

supported for this lamp, contact your

administrator.

Press the Copy Key to copy entries to your

Personal Directory from other lists, such as

the Caller List, Redial List, and Corporate

Directory.

(Copy)

Press the Quit/Stop key to exit an active

menu or dialog. Pressing the Quit/Stop key

does not affect the status of active calls.

(Quit)

Press the Shift/Outbox key to toggle

between two feature key pages and to

access an additional six lines/features.

(Shift/Outbox)

This function is not available on all phones;

consult your system administrator.

Press the Message/Inbox key to access

your voice mailbox.

(Msg/Inbox)

This function is not available on all phones;

consult your system administrator.

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About the IP Phone 1140E

Press the Directory key to access directory

services.

(Directory)

(Services)

Press the Services key and use the

navigation keys to access the following

items:

•

Telephone Options:

— Volume adjustment

— Contrast adjustment

— Language

— Date/Time

— Display diagnostics

— Local Dialpad Tone

— Set Info

— Diagnostics

— Call Log Options

— Ring type

— Call Timer

— On hook default path

— Change Feature Key Label

— Name Display Format

— Live Dialpad

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About the IP Phone 1140E

Password Admin:

•

— Station Control Password

(Services)

The Password Admin menu is not

available on all IP Phone 1140E phones.

Consult your system administrator.

(continued)

Display Network Diagnostics Utilities

Only your system administrator

or service provider can use Display

Network Diagnostics Utilities to perform

Internet diagnostics.

•

Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured)

Test Local Mode and Resume Local

Mode (if Media Gateway 1000B is

configured)

Press the Services key to exit from any

menu or menu item.

Press the Services key twice to access the

Local Tools menu, and use the navigation

keys to access the following items:

(Services)

•

1. Preferences

2. Local Diagnostics

3. Network Configuration

4. Lock Menu

If you attempt to access the Local Tools

menu and a dialog box appears

prompting you for a password, contact

your system administrator. Your system

administrator can establish a password

for the Local Tools menu.

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About the IP Phone 1140E

Telephone display

Your IP Phone 1140E has three display areas:

•

The upper display area provides labels for the six self-labeled line/

programmable feature key labels.

•

The middle display area contains single-line information for items

such as caller number, caller name, Call Timer, feature prompt

strings, user-entered digits, date and time information, and IP Phone

information.

•

The lower display area provides labels for the four context-sensitive

soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: IP Phone 1140E LCD screen

Call features and Flexible Feature Codes

Some features are not available on all IP Phones. Call features and

Flexible Feature Codes (FFC) must be assigned to your IP Phone and

supported by system software. Contact your system administrator to

configure these features and codes on your IP Phone.

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About the IP Phone 1140E

Security features

The following security features are available on your IP Phone 1140E:

•

Using encrypted calling

Managing your Station Control Password (SCPW)

Using encrypted calling

Your IP Phone 1140E supports secure communication using SRTP

media encryption. If the feature is enabled, a security icon (q) appears on

the screen when your call is secured using SRTP media encryption.

Contact your system administrator to find out if this feature is available for

your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security

features:

•

Electronic Lock to prevent others from making calls from your IP

Phone

•

password-protected IP Phone features (for example, Personal

Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your

system administrator for detailed information.

To change your SCPW:

1. Press the Services key.

(Services)

2. Press the Up/Down keys to scroll and

highlight Password Admin.

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About the IP Phone 1140E

3. Press the Enter key.

4. Use the dialpad to enter your password

at the prompt.

5. Press the Up/Down keys to scroll and

highlight New Password.

6. Press the Enter key.

7. Use the dialpad to enter the new

password.

Select

8. Press the Select soft key to accept the

new password.

If you are locked out of your

IP Phone 1140E, or if you forget your

SCPW, contact your system

administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

(Directory)

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About the IP Phone 1140E

2. Press the Up/Down navigation keys to

scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password

(if Password Protection is enabled).

Enter

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Enable Password Protection

— Disable Password Protection

6. Choose one of the following soft keys:

— Yes to accept the selection

Yes

— No to return to the Directory menu

Done

7. Press the Done soft key.

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Entering and editing text

You can enter and edit text on your IP Phone 1140E using the following

methods:

•

“Entering text using the IP phone dialpad” on page 24

“Entering text using the USB keyboard” on page 25

“Editing text using the soft keys” on page 25

The use of any of these methods for text entry or editing depends on the

application. Table 1 shows the applications and input devices that you

can use for text entry.

Table 1: Application text entry

For:

Use:

Call Server-related applications Dialpad

(for example, changing feature

USB keyboard for numeric

entries only

key labels, adding personal

directory entries, or dialing)

Graphical applications

Local Tools menu

USB keyboard

Dialpad for numeric entries

Entering text using the IP phone dialpad

You can use the dialpad to enter text when you use features such as

Personal Directory, Redial List, and Callers List. Use the dialpad in

conjunction with the soft keys.

For example, if you want to enter the letter A, press the number 2 key

once. If you want to enter the letter C, press the number 2 key three

times. No letters are associated with the number 1 or the 0 keys.

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Entering and editing text

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools

and graphical applications.

For number entry in phone applications (for example, when dialing), you

can use the keyboard to enter digits (0–9), as well as * and #. Other

characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and

f8) to control the IP Phone. Table 2 shows the function keys and their

associated action during IP Phone calls.

Table 2: USB keyboard function keys during IP Phone calls

Function key

Action

Go to Handsfree mode

Go to Headset mode

Place the current call on hold

Mute the current call

Volume up

Volume down

Copy

Quit

Editing text using the soft keys

You can use soft keys to edit text when you use features such as

Personal Directory, Redial List, and Callers List. Use the soft keys in

conjunction with the dialpad.

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Entering and editing text

To edit an entry in your Personal Directory, press the Directory key, and

select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to

perform.

4. If the character you want is not visible, press the More soft key to

access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and

perform the following:

a. Press the Up navigation key to access the symbols.

b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

When you are editing text using the soft keys, various commands are

available on the soft keys to help you, as described in Table 3.

Table 3: Editing soft key description

Soft key

Description

Cancel

Cancel an action.

Choose

Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected).

Clear

Case

Clear the input field.

Switch the next character to either uppercase or

lowercase.

Delete

Backspace one character.

Done/Select/Enter

Varies, depending on the state of your phone.

Access additional soft keys.

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Connecting the components

Figure 4 shows connections on the IP Phone 1140E.

Figure 4: IP Phone 1140E connections

WARNING

Ensure that the protective rubber cap on the Accessory

Expansion Module port is in place when the port is not in

use. Connecting anything other than the proper

Expansion Module for IP Phone 1100 Series connector

to this port can cause damage to the IP Phone.

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Connecting the components

Before you begin

CAUTION

Damage to Equipment

Do not plug your IP Phone 1140E into a regular

phone jack. This results in severe damage to the

IP Phone. Consult your system administrator to

ensure that you plug your IP Phone into a 10/

100BaseT Ethernet jack.

CAUTION

Your IP Phone 1140E is designed for use in an

indoor environment only.

Connecting the components of the phone

WARNING

Your IP Phone 1140E is shipped with the base locked in

position. To avoid damaging your phone, press the wall-

mount lever, located just under the Handsfree key as

indicated in Figure 5 on page 29, to release the base

and pull it away from the phone.

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Connecting the components

Figure 5: Release the IP Phone 1140E from the stand

Use the following steps to connect the components of your phone.

1. Remove the stand cover. Pull upward on the center catch as

indicated in Figure 6 on page 30, and remove the stand cover. The

cable routing tracks are now accessible.

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Connecting the components

Figure 6: Remove the stand cover

2. Connect the AC power adapter (optional). Connect the adapter to the

AC adapter jack in the bottom of the phone. Form a small bend in the

cable, and then thread the adapter cord through the channels in the

stand.

WARNING

Use your IP Phone 1140E with the approved Nortel AC

Adapter (model #N0089601).

Note 1: Your IP Phone 1140E supports both AC power and Power

over Ethernet options, including IEEE 802.3af standard power. To use

local AC power, the optional AC adapter can be ordered separately.

To use Power over Ethernet, where power is delivered over the CAT-

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Connecting the components

5e cable, the LAN must support Power over Ethernet, and an AC

adapter is not required.

Note 2: You must use CAT-5e (or later) cables if you want to use

gigabit Ethernet.

3. Install the handset. Connect the end of the handset cable with the

short straight section into the handset. Connect the end of the

handset cable with the long straight section to the back of the phone,

^{using the RJ-9 handset jack marked with the symbol}+. Form a small

bend in the cable, and then thread the handset cord through the

channels in the stand so that it exits behind the handset on the right

side, in the Handset cord exit in the stand base marked with the

^symbol+, as shown in Figure 7 on page 32.

4. Install the headset (optional). If you are installing a headset, plug the

connector into the RJ-9 headset jack marked with the symbol) on the

back of the phone, and thread the headset cord along with the

handset cord through the channels in the stand, so that the headset

cord exits the channel marked with the symbol ).

5. Install the Ethernet cable. Connect one end of the supplied Ethernet

cable to the back of your phone using the RJ-45 connector marked

with the symbol %, and thread the network cable through the channel

marked with the symbol %.

6. If you are connecting your PC through the phone, you will require a

second CAT-5e cable. Only one cable is included with the IP Phone

1140E package. Install the Ethernet cable connecting the PC to the

phone (optional). Connect one end of the PC Ethernet cable to your

phone using the RJ-45 connector marked with the symbol ( and

thread it through the channel marked with the symbol (. Connect the

other end to the LAN connector on the back of your PC.

7. Install additional cables. If applicable, plug in optional USB devices.

Connect the Ethernet cable to the LAN Ethernet connection. If you

are using an AC power adapter, plug the adapter into an AC outlet.

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Connecting the components

Figure 7: Cable routing tracks and mounting holes

8. Wall-mount your phone (optional). Your IP Phone 1140E can be

mounted either by: (Method A) using the mounting holes on the

bottom of the phone stand, or (Method B) using a traditional-style

wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord

(not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Method A: Press the wall-mount lever, and pull the phone away from

the stand, as shown in Figure 5 on page 29. Using the stand cover

(the part you removed in step 1), mark the wall-mount holes by

pressing the bottom of the stand cover firmly against the wall in the

location where you wish to install the phone. Four small pins on the

bottom of the stand cover make marks on the wall. Use the marks as

a guideline for installing the wall-mount screws (not provided). Install

the screws so that they protrude 3 mm (1/8 inch) from the wall, and

then install the phone stand mounting holes over the screw heads.

You may need to remove the phone from the wall to adjust the lower

screws. When the lower screws are snug, install the phone on the

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Connecting the components

mounting screws, and then tighten the top screws. See Figure 7 on

page 32.

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand

over the mounting rivets, and slide the phone down the wall so that

the rivets fit into the slots on the stand, indicated in Figure 7 on

page 32 (Method B).

9. Replace the stand cover. Ensure that all cables are neatly routed and

press the stand cover into place until you hear a click

10. Put the phone in the wall-mount position (optional). If you wall-

mounted your phone, put it in the wall-mount position by holding the

Tilt Lever and pressing the phone towards the base until the phone is

parallel with the base. Release the Tilt Lever and continue to push the

phone towards the base until you hear an audible click. Ensure the

phone is securely locked in position.

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Configuring Telephone Options

Your IP Phone 1140E Services menu lists the following submenus:

•

The Telephone Options menu enables you or your system

administrator to configure IP Phone preferences. The Telephone

Options menu offers the options shown in Figure 8.

•

The Password Admin menu enables you or your system

administrator to change the Station Control Password (SCPW).

The Virtual Office Login and Test Local Mode (for branch office)

menus are listed when an IP Phone 1140E Class of Service is

configured for Virtual Office and branch office. (For more information,

see “Using Virtual Office” on page 132).

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 1140E phones.

Consult your system administrator.

Figure 8: Telephone Options menu

Volume adjustment

Contrast adjustment

Language

Call Log Options

Ring type

Call Timer

Date/Time

On hook default path

Change Feature Key Label

Name Display Format

Display diagnostics

Local Dialpad Tone

Set Info

Live Dialpad

Diagnostics

Note: When an option has a sublist, an ellipsis (...) appears after the

option.

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Configuring Telephone Options

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

•

“Adjusting the volume” on page 36

“Adjusting the display screen contrast” on page 37

“Selecting a language” on page 38

“Selecting date and time format” on page 39

“Accessing display diagnostics” on page 40

“Choosing a local dialpad tone” on page 40

“Viewing IP Phone information” on page 41

“Diagnostics” on page 42

“Configuring call log options” on page 43

“Choosing a ring type” on page 47

“Enabling or disabling Call Timer” on page 48

“Enabling OnHook Default Path” on page 49

“Changing feature key labels” on page 49

“Configuring the name display format” on page 51

“Configuring Live Dialpad” on page 52

To use the Telephone Options menu:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to

scroll and highlight Telephone Options.

3. Press the Enter key.

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Configuring Telephone Options

4. Press the Up/Down navigation keys

to scroll and highlight an option

(for example, Language…).

5. Press the Enter key. The display

provides information required to adjust

your selection.

6. Choose one of the following:

Select

Cancel

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the volume

To adjust the volume, press the Services key and select Telephone

Options, and select Volume adjustment…

To adjust the volume:

1. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Ringer

— Handset listen

— Handsfree listen

— Headset listen

— Buzzer

2. Press the Enter key.

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Configuring Telephone Options

3. To increase or decrease the volume, do

one of the following:

Down

— Press the Down and Up soft keys.

— Press the Up/Down navigation keys.

4. Choose one of the following:

Select

Cancel

— Press the Select soft key to save the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment.

You can also adjust the contrast using the Local Tools menu; Nortel

recommends that you use the control in the Telephone Options menu.

Note: If you have an Expansion Module for IP Phone 1100 Series

attached to your IP Phone, adjusting the IP Phone LCD screen

contrast also adjusts the display screen contrast configuration for

the Expansion Module for IP Phone 1100 Series.

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Configuring Telephone Options

To adjust the display screen contrast:

1. To increase or decrease the display

contrast level, choose one of the

following:

Down

— Press the Down and Up soft keys.

— Press the Up/Down navigation keys.

2. Choose one of the following:

— Press the Select soft key to save the

changes and return to the

Select

Cancel

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language,

press the Services key, select Telephone Options, and select

Language…

This language setting controls the language used by features on your

phone only. To set the language used elsewhere on your phone, press

Services twice, select Preferences, and select Language.

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Configuring Telephone Options

To select a language:

1. Press the Up/Down navigation keys to

scroll and highlight the desired language

(for example, German [Deutsche]).

Note: Some languages may not be

installed on your IP Phone. Contact your

system administrator for more

information about available languages.

2. Choose one of the following:

— Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

Select

Cancel

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the

12-hour and 24-hour clocks. To select the date and time format, press the

Services key, select Telephone Options, and select Date/Time…

To select a date and time format:

1. Press the Up/Down navigation keys to

scroll and highlight the desired format.

Sample formats appear on the upper-

right side of the display area.

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Configuring Telephone Options

2. Choose one of the following:

— Press the Select soft key to save the

format and return to the

Select

Cancel

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the IP Phone display screen and

indicator lights.To access Display diagnostics, press the Services key,

select Telephone Options, and select Display diagnostics.

To use Display diagnostics:

1. Press the Up/Down navigation keys to

scroll through the list to view display

capabilities.

Cancel

2. Press the Cancel soft key to return to

the Telephone Options menu.

Choosing a local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency

(DTMF) sounds, a single tone, or no sound when you press a key on the

dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and select Local DialPad Tone.

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Configuring Telephone Options

To choose a local dialpad tone:

1. Press the Up/Down navigation keys to

scroll and highlight one of the following

dialpad tones:

— None to disable all tones

— Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

2. Choose one of the following:

— Press the Select soft key to save the

tone selection and return to the

Telephone Options menu.

Select

Cancel

— Press the Cancel soft key to keep

existing configurations.

Viewing IP Phone information

The Set Info option displays the following phone-specific information:

•

General Info

Set IP Info

Ethernet Info

Server Info

Encryption Info

To view IP Phone information, press the Services key, select Telephone

Options, and select Set Info.

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Configuring Telephone Options

To view IP Phone information:

1. Press the Up/Down navigation keys to

scroll through the list to view IP Phone

information.

Cancel

2. Press the Cancel soft key to return to

the Telephone Options menu.

Diagnostics

The Diagnostics option displays the following phone-specific information:

•

Diag Tools (Ping, do Route Traces)

EtherStats (Speed, Auto Neg, CRC Errors, Collision)

IP Stats (Packet Info)

RUDP Stats (Message receive or transmit)

QOS Stats

To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

To view diagnostic information:

1. Press the Up/Down navigation keys to

scroll through the list of diagnostic

information.

Cancel

2. Press the Cancel soft key to return to

the Telephone Options menu.

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Configuring Telephone Options

Configuring call log options

Use the call log option to configure the following preferences:

•

“Configuring the Callers List log” on page 43

“Configuring New Call Indication” on page 43

“Configuring Preferred Name Match” on page 44

“Configuring Area Code Setup” on page 45

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only

unanswered calls. The default configuration is Log all calls. To log only

unanswered calls, press the Services key, select Telephone Options,

and select Call Log Option.

To log only unanswered calls:

1. Press the Up/Down navigation keys to

scroll and highlight the Log Mode

option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight Log unanswered

calls.

4. Choose one of the following:

— Press the Select soft key to save the

Select

Cancel

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring New Call Indication

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Configuring Telephone Options

You can configure your IP Phone 1140E to display a message to indicate

that a new incoming call was received. The default configuration is On. To

configure new call indication, press the Services key, select Telephone

Options, and select Call Log Option.

To configure New Call Indication:

1. Press the Up/Down navigation keys to

scroll and highlight the Log Mode

option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight New Call Indication.

4. Press the Enter key.

5. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— New call indication off

— New call indication on

6. Choose one of the following:

— Press the Select soft key to save the

Select

Cancel

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Preferred Name Match

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Configuring Telephone Options

You can configure your IP Phone 1140E to display the name of the caller

as defined in your Personal Directory. The default configuration is Off. To

configure Preferred Name Match, press the Services key, select

Telephone Options, and select Call Log Option.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to

scroll and highlight Preferred Name

Match.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Preferred name match on

— Preferred name match off

4. Choose one of the following:

— Press the Select soft key to save the

Select

Cancel

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When

an incoming call arrives with an area code that matches one of the three

stored area codes, the incoming call number is reordered to display the

phone number followed by the area code (as opposed to the area code

followed by the phone number).

This reordering is also performed when you scroll through your Callers

List. To configure area codes, press the Services key, select Telephone

Options, and select Call Log Option.

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Configuring Telephone Options

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to

scroll and highlight Area Code Setup.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Enter key.

5. Use the dialpad to enter the number at

the prompt.

6. Choose one of the following:

— Press the Select soft key to save the

Select

Cancel

configuration.

— Press the Cancel soft key to keep

the existing configurations.

To edit area code display:

1. Press the Up/Down navigation keys to

scroll and highlight Area Code Setup.

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Configuring Telephone Options

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Enter key.

5. Use the dialpad to edit the number.

6. Choose one of the following:

— Press the Select soft key to save the

Select

Cancel

configuration.

— Press the Cancel soft key to keep

existing configurations.

Choosing a ring type

The Ring type… option configures the IP Phone ring tone. To choose a

ring type, press the Services key, select Telephone Options, and select

Ring type…

To select a ring type:

1. Press the Up/Down navigation keys to

scroll and highlight one of the ring types.

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Configuring Telephone Options

Play

2. Press the Play soft key to sample the

ring tone.

3. Choose one of the following:

Select

Stop

— Press the Select soft key to save the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

Cancel

— Press the Cancel soft key to keep

existing configurations.

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call

Timer, press the Services key, select Telephone Options, and select

Call Timer.

To enable or disable Call Timer:

1. Choose one of the following:

— To turn on the call timer, press the

Off

On soft key.

— To turn off the call timer, press the

Off soft key.

2. Choose one of the following:

— Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

Select

Cancel

— Press the Cancel soft key to keep

existing configurations.

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Configuring Telephone Options

Enabling OnHook Default Path

The OnHook Default Path option allows you to choose whether to use a

headset or the Handsfree feature to operate your IP Phone while it is on-

hook.To enable OnHook Default Path, press the Services key, select

Telephone Options, and select OnHook Default Path.

To enable OnHook Default Path:

1. Press the Up/Down navigation keys to

highlight one of the following:

— Handsfree enable

— Headset enable

2. Choose one of the following:

— Press the Select soft key to save the

default path and return to the

Select

Cancel

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change feature key label option renames the label displayed next to

each feature key or restores the default labels to the keys (collectively or

individually). To rename feature key labels, press the Services key,

select Telephone Options, and select Change feature key labels.

Note: If a feature key is configured as an auto-dial key, the label does

not change if the auto-dial key configuration changes.

To rename the labels:

1. Press the Enter key.

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Configuring Telephone Options

2. Press the feature key that you are

2493

changing.

If you press a prime DN key, an error

message appears.

3. Enter the new information for the feature

key label. To enter special characters,

press the Up navigation key. For

information about entering text, refer to

“Entering text using the IP phone

dialpad” on page 24.

4. Choose one of the following:

— Press the Select soft key to save the

changes and return to the

Select

Cancel

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

To restore the default labels:

To restore feature key labels, press the Services key, select Telephone

Options, and select Change feature key labels.

5. Press the Enter key.

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Configuring Telephone Options

6. Use the Up/Down navigation keys to

scroll and highlight one of the following:

a. Restore all key labels

— Press the Yes soft key to change all

feature keys to default values.

b. Restore one key label

— Press the Select soft key.

— Press the feature key.

— Press the Yes soft key to change the

selected feature key label to the

default value.

Note: If labels are changed to default

values, you cannot undo the change.

The label configurations must be

reentered.

Configuring the name display format

You can configure your IP Phone 1140E to display the name of the

incoming calling party in the following formats:

•

first name, last name

last name, first name

To configure name display format, press the Services key, select

Telephone Options, and select Name Display Format.

To configure name display format:

1. Press the Up/Down navigation keys to

scroll and highlight Name display

format.

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Configuring Telephone Options

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— first name, last name

— last name, first name

4. Choose one of the following:

— Press the Select soft key to save the

Select

Cancel

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a

call by dialing a directory number on the dialpad without picking up the

handset or pressing the handsfree key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad.

To configure Live Dialpad:

1. Press the Up/Down navigation keys to

scroll and highlight Live Dialpad.

2. Press the Enter key.

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Configuring Telephone Options

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— On

— Off (default)

4. Choose one of the following:

— Press the Select soft key to save the

Select

Cancel

configuration.

— Press the Cancel soft key to keep

existing configurations.

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Configuring Local Menu options

Note: Many of the options discussed in this section are for

administrator use only. Do not make any changes unless instructed

by an administrator.

Your system administrator can establish a password for the Local Tools

menu. When the password is enabled, a password prompt dialog box

appears when you attempt to access this menu. If this happens, contact

your system administrator.

Your IP Phone 1140E has both local and server-based options. Press the

Services key twice to access the Local Tools menu, which is organized

into the following submenus:

•

“Using the 1. Preferences submenu” on page 56

“Using the 2. Local Diagnostics submenu” on page 69

“Using the 3. Network Configuration menu” on page 70

“Using the 4. Lock Menu” on page 70

If a menu entry has a number in front of it, you can select that entry by

pressing the associated key on the dialpad. For example, in the Local

Tools menu, you can access 2. Local Diagnostics by pressing the 2 key

on the dialpad.

The function of some keys on the IP Phone varies depending on the

situation. The key functions in the menus are described in Table 4.

Table 4: Navigation key functions in menus (Part 1 of 2)

Key

Function

Down arrow keys Move the highlight down

Up arrow keys

Right arrow key

Left arrow key

Enter key

Move the highlight up

Select the current menu item

Close the menu

Select the current menu item

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Configuring Local Menu options

Table 4: Navigation key functions in menus (Part 2 of 2)

Key

Function

Enter digits on the Select the associated menu item

dialpad

Stop soft key

Close the menu

The key functions in dialog boxes are described in Table 5.

Table 5: Navigation key functions in dialog boxes

Key

Function

Down arrow keys Scroll the window down

Up arrow keys

Right arrow key

Left arrow key

Enter key

Scroll the window up

Go to the next Edit item

Go to the previous Edit item

Toggle Edit mode on or off

Toggle the check box status

If you are working in Edit mode, the first field of the item is highlighted and

a blinking cursor is to the right of the current edit position. The navigation

key functions in Edit mode are described in Table 6.

Table 6: Navigation key functions in Edit mode (Part 1 of 2)

Key

Function

Down arrow keys Open the list

Move the highlight down the list

Up arrow keys

Move the highlight up list

Right arrow key

Select the current list item

Move the cursor to the right

Left arrow key

Delete a character in the edit field

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Configuring Local Menu options

Table 6: Navigation key functions in Edit mode (Part 2 of 2)

Key

Function

Enter key

Select the highlighted item in the

Exit edit mode box

Enter characters

or digits on the

dialpad

Insert characters or digits at the current cursor

position

If you are using a USB mouse, you can right-click on the Telephony

screen to open the Local Tools menu, and click on an item to select it.

Using the 1. Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following

choices:

•

“Changing 1. Display Settings” on page 56

“Changing 2. Language” on page 57

“Configuring 3. Bluetooth” on page 58

Changing 1. Display Settings

The Display Settings menu provides access to two tools: Contrast and

Sleep. Use the Contrast tool to alter the physical settings of the display.

Use the Sleep tool to control how long the display remains lit if the phone

is inactive.

Note: Changes you make to contrast in this menu are lost if the

phone is reset. To avoid losing your changes, Nortel recommends

that you use the Contrast Adjustment control in the Telephone

Options menu.

To adjust Contrast or Sleep settings, press the Services key twice to

open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 1 key on the dialpad to select

1. Display Settings.

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Configuring Local Menu options

To adjust Contrast or Sleep settings:

1. Press the Up/Down arrow keys to scroll

and highlight one of the following:

— Contrast

— Sleep

Sleep appears in the format xxx, where

xxx is a time in minutes or hours.

2. Press the Enter key.

3. Press the Up/Down arrow keys to

increase or decrease the selected value.

Available values for Sleep are as follows:

5m (5 minutes)

15m (15 minutes)

30m (30 minutes)

1h (1 hour — default)

2h (2 hours)

Never (screen does not go black)

Note: Extending the sleep time, or

setting it to Never, reduces the life span

of the display screen.

Exit

4. Press the Exit soft key to exit to the main

display. Changes are saved

automatically.

Changing 2. Language

Use the Preferences menu item to configure local preferences. Use the

Language tool to select the language used on your phone.

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Configuring Local Menu options

Note: This language setting controls the language used in the local

menus on your phone only. To select the language used by features

on your phone, press the Services key, select Telephone Options,

and select Language…

To select the language used in the local menus, press the Services key

twice to open the Local Tools menu, press the 1 key on the dialpad to

select 1. Preferences, and press the 2 key on the dialpad to select

2. Language.

To select the language used in local menus:

1. Press the Up/Down navigation keys to

scroll and highlight the desired language

(for example, German [Deutsche]).

2. Choose one of the following:

— Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

Select

Cancel

— Press the Cancel soft key to keep

existing configurations.

Exit

3. Press the Exit soft key to exit to the main

display. Changes are saved

automatically.

Configuring 3. Bluetooth

Your IP Phone 1140E is equipped with a radio system to support

Bluetooth wireless technology enabled headsets. Double press the

Headset key to open the Bluetooth Setup dialog box. You must be

familiar with the operation of the navigation keys to work in the Bluetooth

Setup dialog box; see the Navigation keys description on page 15.

The Bluetooth Setup menu entry is not available on all phones. If the

Bluetooth Setup menu entry appears dimmed, or fails to open when you

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Configuring Local Menu options

double press the Headset key, the feature is not enabled on your phone.

Before you can use a wireless headset with your phone, the feature must

be enabled by the system administrator. Contact your administrator to

find out if Bluetooth wireless technology functionality is available for your

use.

Note: Nortel recommends that you not pair more than one headset of

the same model, because they have identical names in the Paired

list.

To pair a wireless headset with your phone:

1. Double-press the Headset key to open

the Bluetooth Setup dialog box.

(Headset)

The Enable Bluetooth check box is

highlighted.

If the Bluetooth Setup menu fails to open

when you double press the Headset key,

Bluetooth wireless technology feature is

not enabled on your phone. Contact your

administrator.

2. Press the Enter key to activate

Bluetooth wireless technology.

A check mark appears to indicate that

the feature is activated. The message

“BT Enabled” appears at the bottom of

the display.

3. Put your Bluetooth technology headset

in its pairing or search mode. The

procedure for doing this can be different

for each headset. Refer to the

documentation that accompanied your

headset, or contact the vendor.

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Configuring Local Menu options

4. Search devices.

a. Ensure that your headset is in

Pairing or Search Mode.

b. Press the Right navigation key

twice, and highlight the Search

button, displayed next to the Search

Devices item.

c. Press the Enter key.

The message "Searching…." appears. It

can take up to two minutes for the

search to complete.

If the search is successful, the message

"Search Completed Found Device(s)"

appears, and a list of devices that

support Bluetooth wireless technology

appears in the Found: list.

d. Choose one of the following:

— If the search is successful, proceed

to step 5.

— If the search is not successful, the

message "Search completed. No

device found" appears. If this

happens, or if the headset times out

and exits search/pairing mode,

power off the headset, and repeat

steps 3 an d 4.

If pairing is still unsuccessful, pair

the phone to another wireless

headset, or contact the headset

vendor.

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Configuring Local Menu options

Stop

5. When the name of your headset appears

in the Found: box, press the Stop soft

key or wait for the search to finish. When

the search is complete, the message

"Search Completed Found Device(s)"

appears.

6. Choose one of the following:

•

If the name of your headset appears in

the Found: box, proceed to step 7.

•

If your headset is not displayed in the

Found: box, select your headset from

the list, as follows:

a. Press the Right navigation key one

or more times to highlight the

Found: box. Press the Enter key to

start the edit mode.

b. Press the Down navigation key to

open the Found: list. Press the Up/

Down navigation keys to scroll and

highlight your headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

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Configuring Local Menu options

7. Press the Right navigation key one or

more times to highlight the Pair button

(next to the Pair Device item) and press

the Enter key.

a. A dialog box appears, with the

prompt "Enter PIN#".

b. Use the phone dialpad to enter the

PIN for the wireless headset and

press the Enter key.

Check your headset documentation

to find its PIN (sometimes called a

passkey). Typically this value is

0000.

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Configuring Local Menu options

8. Choose one of the following:

•

If the headset is successfully paired with

your phone, proceed to step 9. To verify

that the pairing was successful, ensure

that the headset appears in the list next

to the Paired: item. If pairing is

successful, the message "Pair

completed" also appears at the bottom

of the screen.

•

If the headset is not successfully paired

with your phone, an error message

appears at the bottom of the screen. If

an error message appears:

— Confirm that the wireless headset is

still in search/pair mode.

— If the headset timed out and exited

search/pairing mode, put the

headset in pairing mode, as

discussed in step 3, and repeat

step 7.

— Check that you are using the correct

PIN and repeat step 7.

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Configuring Local Menu options

9. Choose one of the following:

•

If the name of your headset appears in

the Paired: box, proceed to step 10.

•

If more than one device is paired, and

the one you wish to use is not shown in

the Paired: box, navigate to the one you

want, as follows:

a. Press the Right navigation key one

or more times to highlight the

Paired: box. Press the Enter key to

start the edit mode.

b. Press the Up/Down navigation keys

to open the list. Press the Up/Down

navigations key to scroll in the

Paired: list and highlight your

headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

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Configuring Local Menu options

10. Choose one of the following:

•

If only one headset is paired, proceed to

step 11.

•

If more than one wireless headset is

paired, the first headset paired is

automatically made the active device. To

make a different headset active, do the

following.

— Press the Right navigation key one

or more times to highlight the Set

button (next to the Set Active Device

item).

— Press the Enter soft key.

The message "Set active: “device name”

appears. This means the headset

named is now the active headset and is

used when you press the headset key.

Exit

11. Press the Exit soft key to exit to the main

display. Changes are saved

automatically.

Dual Pairing Headsets

Take special care when using a "dual pairing" type of Bluetooth wireless

technology headset, which can be paired to its base as well as to the

1140E. If it is paired to both, the 1140E is the second device, and the

following applies:

Press the headset "telephone" key:

•

If a single tone sounds, the headset is connected to the base.

If a double beep sounds, the headset is connected to the 1140E.

If the base is powered off, the headset is only paired to the 1140E and

pressing the "telephone" key connects you to the 1140E.

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Configuring Local Menu options

Note: Unless you need to dual pair a headset, operating the headset

with the 1140E is simpler if the headset is only used with its charging-

only base. The desktop IP Phone base should be powered off if it is

not in use.

Interaction with wired headsets

If you connect a Bluetooth wireless technology headset and a wired

headset to the same IP Phone 1140E, the two interact as follows:

•

If no wireless headset is paired, the wired headset works as normal.

Likewise, if a wireless headset is paired with the set, but is not in

range, the wired headset works as normal.

•

If the Use BT headset checkbox is selected, the wireless headset is

used as the phone headset.

The Bluetooth wireless technology headset can work only if it is within

range of the phone; as the wireless headset approaches the edge of its

radio range, the audio quality degrades and radio interference noise

increases. When the wireless headset is in connecting range, the

Headset key controls the wireless headset, even if a wired headset is

attached. If a wireless headset moves out of connecting range, a special

beep sounds in the headset indicating the connection was lost.

When you do not want to use your Bluetooth technology headset

If a Bluetooth wireless technology headset is connected, and you want to

use the wired headset, you can switch between the two. It is not

necessary to unpair or disable the wireless headset.

You can switch between a wired and wireless headset and back again

either when the phone is idle or during an active call.

To switch between a wired headset and a wireless headset:

1. Double-press the Headset key to open

the Bluetooth Setup dialog.

(Headset)

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Configuring Local Menu options

2. Press the Left/Right navigation key to

select the “Use BT Headset” item.

3. Press the Enter key to toggle this option

on or off.

A check mark indicates that the wireless

headset is used. Clear the check mark to

use a wired headset. This option is on

(o) by default.

To unpair a wireless headset:

1. Double-press the Headset key to open

the Bluetooth Setup dialog box.

(Headset)

2. Press the Right navigation key to select

the Paired: item.

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Configuring Local Menu options

3. Choose one of the following:

•

If the name of your headset appears in

the Paired box, proceed to step 5.

•

If more than one device is paired, and

your headset is not already displayed in

the Paired box, do the following:

a. Press the Right navigation key one

or more times to highlight the Paired:

box. Press the Enter key to open

edit mode.

b. Press the Up/Down navigation keys

to open the list. Press the Up/Down

navigations key to scroll in the list

and highlight your headset.

c. Press the Enter key to select the

headset and close the box. Press

the Enter key to exit edit mode.

4. Press the Right navigation key one or

more times to highlight the UnPair button

(next to the UnPair Device item).

5. Press the Enter key.

Your Bluetooth wireless technology

headset is unpaired and removed from

the Paired: item list.

Your Bluetooth wireless technology headset is no longer paired with your

phone, and the wired headset can be used. To use the wireless headset

again, you must perform the pairing and activation procedure.

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Configuring Local Menu options

Using the 2. Local Diagnostics submenu

The Local Tools menu 2. Local Diagnostics submenu offers the

following choices:

•

“Using 1. IP Set&DHCP Information” on page 69

“Using 2. Network Diagnostic Tools” on page 69

“Using 3. Ethernet Statistics” on page 69

“Using 4. IP Network Statistics” on page 69

“Using 5. USB Devices” on page 70

Press the Return soft key at any time while working with tools in the Local

Diagnostics submenu to return to the Local Diagnostics submenu. Use

the Return key in this way to quickly gather information and run tests

without exiting and reentering the Local Tools menu. For example, you

can check the Ethernet Statistics, then press Return and enter the

Network Diagnostics Tools to ping an IP address.

Using 1. IP Set&DHCP Information

The Network Configuration tool is used to view reports about IP set and

DHCP operation. This tool is for administrator use only.

Using 2. Network Diagnostic Tools

The Network Diagnostic Tools menu contains tools that are used to

diagnose network problems. This menu is for administrator use only.

Using 3. Ethernet Statistics

The Ethernet Statistics tool is used to view reports about Ethernet

operation. This tool is for administrator use only.

Using 4. IP Network Statistics

The IP Networks Statistics tool is used to view reports about network

operation. This tool is for administrator use only.

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Configuring Local Menu options

Using 5. USB Devices

The USB Devices tool provides information about any Universal Serial

Bus (USB) devices that you connect to your phone. Your IP Phone 1140E

automatically detects USB devices when you connect them to the USB

port in the back of the IP Phone.

To check USB device information, press the Services key twice to open

the Local Tools menu, press the 2 key on the dialpad to select

2. Local Diagnostics, and press the 5 key on the dialpad to select

5. USB Devices.

To check USB device information:

The screen displays information about

connected devices.

Return

1. Press the Return soft key to return to the

main display.

Using the 3. Network Configuration menu

The Network Configuration tool displays information that was configured

when the IP Phone was installed. This tool is for administrator use only.

Using the 4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local

Tools menu items from accidental or unwanted changes. This tool is for

administrator use only.

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Making a call

This section describes features associated with making a call. You can

make a call from your IP Phone 1140E using any of the following:

•

“Using Off-hook dialing” on page 71

“Using On-hook dialing” on page 72

“Using handsfree dialing” on page 73

“Using the Directory applications” on page 75

“Using Predial” on page 78

“Using AutoDial” on page 79

“Using Ring Again” on page 81

“Using Last Number Redial” on page 82

“Using Speed Call” on page 82

“Using System Speed Call” on page 84

“Using HotLine” on page 84

“Using intercom calling” on page 84

Using Off-hook dialing

Use these steps to make a call by lifting the handset before dialing:

1. Lift the handset.

2. Dial the number.

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Making a call

3. To terminate the call, choose one of the

following:

— Return the handset to the cradle.

— Press the Goodbye key.

(Goodbye)

Using On-hook dialing

Use these steps to make a call by dialing before lifting the handset:

1. Leave the handset in the cradle.

2. Press the line (DN) key.

2493

3. When the dial tone sounds, dial the

number.

4. When the called party answers, lift the

handset.

5. To terminate the call, choose one of the

following:

— Replace the handset into the cradle.

— Press the Goodbye key.

(Goodbye)

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Making a call

Using handsfree dialing

Use handsfree dialing to use a built-in microphone and speaker, or a

headset, instead of the handset. While on an active call, you can switch

between handset and handsfree mode.

1. Choose one of the following:

— Press the Handsfree key.

— If a headset is connected, press the

Headset key.

2. Dial the number.

To discontinue a handsfree call:

Press the Goodbye key.

(Goodbye)

To mute a handsfree call:

1. Press the Mute key. The LED indicator

flashes.

(Mute)

2. Press the Mute key again to return to a

two-way handsfree conversation.

(Mute)

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Making a call

To switch from handsfree to handset mode:

Lift the handset.

To switch from handset mode to handsfree mode:

1. Press the Handsfree key.

2. Replace the handset.

To use a headset:

1. Connect the headset to the headset jack

or the handset jack.

2. Press the Headset key.

If you have a Bluetooth wireless

technology headset installed, you can

activate it by pressing the button on the

headset.

To release a call:

1. Press the phone Goodbye key or press

the button on the wireless headset, if

equipped.

(Goodbye)

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Making a call

To switch from handsfree to headset:

1. Press the Headset key.

Using the Directory applications

You can make calls using the following Directory applications available on

your IP Phone 1140E.

•

“Making a call using the Corporate Directory” on page 75

“Making a call using the Personal Directory” on page 76

“Making a call using the Callers List” on page 77

“Making a call using the Redial List” on page 78

Making a call using the Corporate Directory

This feature is not available on all phones. Contact your system

administrator to find out if this feature is available for your use.

The Corporate Directory feature provides an alphabetical list of entries

using last names. You can search by name, view additional information

on each entry, and dial Corporate Directory numbers. To use the

Corporate Directory, press the Directory key and select Corporate

Directory.

To search for a specific number:

1. When prompted, use the dialpad to enter

the desired name in the last name,

first name format.

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Making a call

2. Press the Search soft key to find the

desired name.

If the search is successful, the first

match appears on the screen.

3. Choose one of the following:

— Press the Dial soft key to dial the

Dial

resulting number.

— If there is no match to the search

query, start a new search or change

the information in the initial search.

Cancel

— Press the Cancel soft key to exit

without dialing.

To scroll to a specific number:

1. Press the Up/Down navigation keys to

scroll and highlight a name in the

Corporate Directory.

2. Choose one of the following:

— Press the Dial soft key to dial the

Dial

Cancel

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Personal Directory

The Personal Directory feature allows you to store a maximum of 100

entries consisting of names and numbers. To use the Personal Directory,

press the Directory key and select Personal Directory. For more

information on how to configure and use the Personal Directory, refer to

“Using the Personal Directory” on page 125.

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Making a call

To make a call using the Personal Directory:

1. Press the Up/Down navigation keys to

scroll and highlight a name in the

Personal Directory.

2. Choose one of the following:

— Press the Dial soft key to dial the

Dial

Cancel

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100

callers. After 100 callers have been stored, each additional caller

overwrites the oldest entry. To use the Callers List, press the Directory

key and select Callers List. For information on how to configure and use

the Callers List, refer to “Using the Callers List” on page 128.

To make a call using the Callers List:

1. Press the Up/Down navigation keys to

scroll and highlight a name in the

Callers List.

2. Choose one of the following:

— Press the Dial soft key to dial the

Dial

Cancel

resulting number.

— Press the Cancel soft key to exit

without dialing.

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Making a call

Making a call using the Redial List

The Redial List feature automatically stores a maximum of 20 previously

dialed phone numbers. To use the Redial List, press the Directory key

and select Redial List. For information on how to configure and use the

Redial List, refer to “Using the Redial List” on page 130.

To make a call using the Redial List:

1. Press the Up/Down navigation keys to

scroll and highlight a name in the Redial

List.

2. Choose one of the following:

— Press the Dial soft key to dial the

Dial

Cancel

resulting number.

— Press the Cancel soft key to exit

without dialing.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before

dialing.

To use Predial:

1. Without selecting the line key, enter the

number to be dialed.

2. Press a line key to dial the number.

2498

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Making a call

3. Lift the Handset when the called party

answers or, if in handsfree mode, begin

to speak.

To edit a Predial number:

1. Use the dialpad to enter the number.

2. Choose one of the following:

— To erase all numbers, press the

Clear soft key. Reenter the numbers

to be dialed.

Clear

Delete

— To change one number at a time,

press the Delete soft key to

backspace. Re-enter the number.

3. Press a line key to dial the number.

2498

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial phone

numbers.

To store an AutoDial number:

1. Without lifting the handset, press the

Autodial

appropriate AutoDial key.

The screen displays the word Autodial

next to the appropriate key.

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Making a call

2. Using the dialpad, dial the phone

number (including access code) to be

stored on the selected AutoDial key.

3. Press the AutoDial key a second time to

Autodial

store the number on the selected key.

After you store a number, the word

Autodial disappears, and the stored

number appears.

4. Assign a label to the key.

After you assign the label, the number

disappears and only the label appears

on the screen next to the key.

To display an AutoDial number:

1. Press the Display key.

Display

2. Press an AutoDial key in the upper

display area to display the number

associated with that key.

Autodial

To use AutoDial:

1. Lift the handset.

2. Press an AutoDial key in the upper

display area to dial the number

associated with that key.

Autodial

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Making a call

Using Ring Again

Use the Ring Again feature if you receive a busy tone, or if there is no

answer. Your IP Phone rings when the person you called becomes

available. Ring Again automatically redials the number.

To activate Ring Again:

1. Dial a number and receive a busy tone

or no answer.

2. Choose one of the following:

RngAgn

— Press the Ring Again soft key.

— Enter the Ring Again Activate FFC.

To call a Ring Again party when you receive notification:

1. After receiving the notification ring, lift

the handset, or, if you are using the

headset or in handsfree mode, go to

step 2.

RngAgn

2. Press the Ring Again soft key to

automatically dial the number.

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Making a call

To deactivate Ring Again before notification:

Choose one of the following:

RngAgn

•

Press the Ring Again soft key a second

time.

•

Press the Ring Again Deactivate FFC.

Using Last Number Redial

Use the Last Number Redial feature to automatically redial the last dialed

number.

To use Last Number Redial:

Choose one of the following:

— To redial using the handset:

a. Lift the handset.

b. Press the line (DN) key.

2498

— To redial without lifting the handset,

2498

press the line (DN) key twice (the

last number dialed is automatically

redialed).

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a

one-, two-, or three-digit code to store, edit, and automatically dial

frequently called phone numbers.

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Making a call

To store a Speed Call number:

SpcCtl

1. Press the Speed Call Controller soft

key. The triangular icon flashes,

indicating programming mode.

2. At the prompt:

— Enter a one-, two-, or three-digit

code (0-999).

— If required, dial the access code.

— Enter the phone number (internal,

external, or long-distance number).

SpcCtl

3. Press the Speed Call Controller soft

key again to save the code and number.

The flashing icon turns off.

To make a Speed Call:

1. Lift the handset.

SpcCtl

2. Press the Speed Call Controller soft

key.

3. Dial the Speed Call code to

automatically dial the number.

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Making a call

Using System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override

dialing restrictions placed on your IP Phone.

To make a System Speed Call:

1. Lift the handset.

2. Choose one of the following:

SScUsr

SScCtl

— Press the System Speed Call soft

key.

— Press the System Speed Call

Controller (SScCtl) soft key.

3. Dial the Speed Call code to

automatically dial the number.

Using HotLine

Use the Hot Line feature to automatically dial a specific number.

To use HotLine:

Press the HotLine soft key to automatically

Hotline

dial the number.

Using intercom calling

Use the Intercom feature to call a member of your intercom group by

pressing the code assigned to each member.

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Making a call

To make an intercom call:

1. Lift the handset.

2. Press the Intercom key.

Intrcm

3. Dial the one- or two-digit code for the

desired intercom group member.

To answer an intercom call while on a line other than your intercom

group line:

1. Choose one of the following keys:

— Press the Hold key to put the current

(Hold)

call on hold.

— Press the Goodbye key to end the

call.

(Goodbye)

2. Press the Intercom key and begin to

Intrcm

speak.

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Answering a call

Each incoming call causes the IP Phone to ring, the LCD indicator (R)

beside the line (DN) key to flash, and the Message Indicator lamp to flash.

To answer a call:

Choose one of the following four options:

•

Lift the handset.

•

Press the Handsfree button located on

the left side of the handset.

•

Press the line (DN) key beside the LCD

indicator as it flashes.

Press the Headset key if a headset is

connected to your IP Phone.

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While on an active call

You can use the following features during an active call:

•

“Placing a call on hold” on page 87

“Transferring a call” on page 88

“Using Timed Reminder Recall” on page 89

“Using Attendant Recall” on page 90

“Using Call Park” on page 90

“Recording a Calling Party Number” on page 94

“Displaying incoming calls” on page 94

“Tracing a malicious call” on page 95

Placing a call on hold

Use the Hold feature when you are talking on one line and another call

arrives on a second line. To retain the original call, put it on hold and then

answer the second call.

To place a call on hold:

Press the Hold key. The LCD indicator

flashes beside the line on hold.

(Hold)

Note: If Automatic Hold is enabled, the

active call is automatically put on hold

when you answer the second call.

To retrieve a call on hold:

Press the line (DN) key beside the flashing

LCD indicator.

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While on an active call

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person.

To transfer a call to a third party:

Trans

1. Press the Transfer soft key. The other

party is put on hold and a dial tone

sounds. The LCD indicator light flashes

steadily.

2. Dial the DN number to which you are

transferring the call or use the Personal

Directory, Redial List, or Callers List

to select a number to dial.

Trans

3. When that number rings or a person

answers, press the Transfer soft key to

connect the calling party.

To return to the original call if the transfer is incomplete:

If the person called is not available,

press the line (DN) key (next to the LCD

indicator) to reconnect to the original

call.

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While on an active call

Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when

a transferred call is not answered.

To use Timed Reminder Recall:

Trans

1. Press the Transfer soft key. The call is

put on hold.

2. Dial the number to which you are

transferring the call.

Trans

3. Choose one of the following to start the

recall timer:

— Press the Transfer soft key.

— Replace the handset before the

extension answers.

If the transfer is complete, the recall

timer stops.

If the transferred call is not answered, your IP Phone rings:

1. Lift the handset to reconnect to the

original caller.

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While on an active call

Trans

2. Choose one of the following:

— Press the Transfer soft key and

repeat the transfer.

— If the transfer is picked up while you

are on the line, press the Goodbye

key to complete the transfer.

(Goodbye)

Using Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and

to connect the caller to the attendant.

To contact the attendant while on a call:

1. Press the Attendant Recall key and

stay on the line until the attendant

answers.

AttRcl

2. Press the Goodbye key. The caller

remains connected to the attendant.

(Goodbye)

Using Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call

from any IP Phone. Using Call Park does not tie up a line. When

configured network-wide, Call Park can be used across networks. A

System Park extension can be configured to automatically park most

calls.

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While on an active call

To park a call on the System Park DN or your own DN:

During an active call, press the Park soft

key twice.

Park

The call is parked on your DN unless a

System Park DN is enabled to

automatically park calls on the system.

To park a call on a DN other than the System Park DN or your

own DN:

Park

1. Press the Park soft key.

2. Dial the DN where you want to park the

call.

Park

3. Press the Park soft key.

To park a call using the SPRE code or FFC:

1. Choose one of the following:

— Press the Transfer soft key.

— Press the Conference soft key.

Trans

Conf

2. Dial the Call Park FFC.

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While on an active call

3. To use an alternate DN from the System

Park DN or your own DN, dial the DN

where you want to park the call.

Otherwise, proceed to step 4.

4. Choose one of the following:

— Press the Transfer soft key.

— Press the Conference soft key.

Trans

Conf

To park a call using hook-flash:

1. (Caller B) Lift the handset to answer an

incoming call (Caller A).

Park

2. Press the Park soft key.

3. Perform hook-flash by entering 1 or

pressing the Conference soft key to

place the party on hold. You hear a dial

tone.

Conf

4. Press *.

5. Enter access code.

Caller A hears a ring back.

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While on an active call

6. (Caller C) Lift the handset.

Caller C must be in same custgrp and

IBN line.

7. (Caller C) Enter * access code to pick up

the call.

Caller C hears confirmation dial tone.

8. (Caller C) Dial the DN where you parked

the call.

Caller A and Caller C can now speak.

To retrieve a parked call:

1. Lift the handset.

Park

2. Press the Park soft key.

3. Dial the DN where you parked the call.

If a parked call is not retrieved within a

specified period of time, it rings back to

your IP Phone or to the attendant.

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While on an active call

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller number, or to

charge a call to an account number, during an established call.

To record a caller number for accounting purposes:

Cparty

1. Press the Call Party soft key. The caller

is placed on hold.

2. Dial a charge account number or the

caller number.

Note: For information on using the

Charge soft key, see “Charging a call or

charging a forced call” on page 115.

Cparty

3. Press the Call Party soft key to return to

the call.

Displaying incoming calls

Use the Display feature to display a second incoming caller number and

name (if available) during an active call, without interfering with the call in

progress.

To view the information on an incoming call while on a call in

progress:

1. Press the Display key.

Display

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While on an active call

2. Press the flashing line (DN) key. The call

waiting information appears.

If you are using another feature key, you

can use the Display key to access

information associated with those

feature keys.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

This feature is not enabled on all IP Phone 1140Es. Contact your system

administrator to configure this feature on your IP Phone.

To use Call Trace while on a call:

Press the Call Trace key.

CallTrace

To use Call Trace without a Call Trace key:

1. Choose one of the following:

— Press the Transfer soft key.

— Press the Conference soft key.

Trans

Conf

2. Dial the SPRE code followed by 83 or

dial the Call Trace FFC to automatically

reconnect.

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Incoming calls

You can use the following features when you have an incoming call:

•

“Using Automatic Answerback” on page 96

“Using Call Pickup” on page 96

“Using Call Waiting” on page 98

Using Automatic Answerback

When the Automatic Answerback feature is active, your IP Phone

automatically answers in Handsfree mode after one ring; however, calls

are not forwarded to the voice message service.

To activate Automatic Answerback:

Press the Automatic Answerback key.

AutoAns

To deactivate Automatic Answerback:

Press the Automatic Answerback key

again.

AutoAns Z

Using Call Pickup

Use the Call Pickup feature to pick up calls from any IP Phone in your

pickup group or another pickup group.

To answer a call in your own call pickup group:

1. Lift the handset.

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Incoming calls

2. Choose one of the following:

Pickup

— Press the Pickup key.

— Enter the Pickup Ringing Number

FFC.

To answer an incoming call in another call pickup group:

1. Lift the handset.

2. Choose one of the following:

— Press the Group Pickup soft key.

— Enter the Pickup Group FFC.

GrpPkp

3. Dial the pickup group number of the

ringing IP Phone.

To answer a call at a specific extension in any pickup group:

1. Lift the handset.

2. Choose one of the following:

Pickup

— Press the DN Pickup key.

— Enter the Pickup Directory

Number FFC.

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Incoming calls

3. Dial the DN of the IP Phone that is

ringing (and that is not in your call pickup

group). If the pickup DN or group

number is invalid (an overflow burst tone

sounds and the screen displays

Goodbye and try again), press the

Goodbye key.

Using Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a

tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

1. When the incoming call tone sounds,

press the Hold key to put a current call

on hold.

(Hold)

If Automatic Hold is enabled, you do

not need to press the Hold key.

2. Press the Call Waiting key.

CallWait Z

To return to the first IP Phone call:

1. Choose one of the following:

— Press the Hold key to put the

(Hold)

second call on hold.

— Press the Goodbye key to end the

second call.

(Goodbye)

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Incoming calls

2. Press the line (DN) key associated with

the first call.

If you do not have a Call Waiting key:

1. Press the Goodbye key to end the

current call.

(Goodbye)

2. Press the line (DN) key beside the

flashing status icon to answer the

incoming call.

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While away from your desk

You can use the following features when you are away from your desk:

•

“Using Call Forward” on page 100

“Using Internal Call Forward” on page 101

“Using Remote Call Forward” on page 102

“Securing your IP Phone” on page 104

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another

line (DN). If the IP Phone is in the process of ringing, the call cannot be

forwarded.

To forward your calls or change the forward number:

Fwd

1. Choose one of the following:

— Press the Forward soft key.

— Lift the handset and enter the Call

Forward All Calls Activate FFC.

2. Dial the DN where you want to forward

your calls.

Fwd

3. Press the Forward soft key.

100

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While away from your desk

To deactivate Call Forward:

Fwd

Choose one of the following:

•

Press the Forward soft key.

•

Lift the handset and enter the Call

Forward All Calls Deactivate FFC.

To reinstate Call Forward to the same number:

Fwd

Press the Forward soft key twice.

Using Internal Call Forward

Use Internal Call Forward to accept only calls originating at internal DNs

to ring at another DN. Calls originating outside your IP Phone system still

ring at your IP Phone. Current incoming calls cannot be forwarded.

To forward internal calls:

1. Choose one of the following:

IntForward

— Press the Internal Call Forward

key.

— Lift the handset and enter the

Internal Call Forward Activate

FFC.

2. Dial the DN to which you are forwarding

your internal calls.

101

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While away from your desk

3. Press the Internal Call Forward key.

IntForward

To deactivate Internal Call Forward:

Choose one of the following:

IntForward Z

— Press the Internal Call Forward

key.

— Lift the handset and enter the

Internal Call Forward Deactivate

FFC.

To reinstate Call Forward to the same number:

Press the Internal Call Forward key twice.

IntForward

Using Remote Call Forward

Use the Remote Call Forward feature (from any IP Phone other than your

own) to forward calls to any IP Phone.

To activate Remote Call Forward:

1. Lift the handset.

2. If you are calling from an IP Phone

outside the system, dial your direct

system access number and wait for the

dial tone.

102

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While away from your desk

3. Dial the Remote Call Forward Activate

FFC to activate the feature.

4. Dial your Station Control Password. A

dial tone sounds.

5. Choose one of the following:

— Dial your DN.

— To forward calls to the previous call

forward phone number, press the #

key. (Do not perform steps 6 and 7.)

6. Dial the number to which you are

forwarding calls. If calls are forwarded to

an invalid number, a fast busy signal

sounds.

7. Press the # key.

To deactivate Remote Call Forward:

1. Lift the handset.

2. If you are calling from an IP Phone

outside the system, dial the direct

system access number and wait for the

dial tone.

103

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While away from your desk

3. Dial the Remote Call Forward

Deactivate FFC.

4. Dial your Station Control Password.

5. After you hear the dial tone, dial your

DN.

6. Press the # key.

Securing your IP Phone

Use the Electronic Lock feature to prevent others from making calls from

your IP Phone. The Electronic Lock feature is controlled using your

Station Control Password (SCPW). To change your Station Control

Password, refer to “Security features” on page 21.

To lock your IP Phone:

1. Lift the handset.

2. Dial the Electronic Lock Activate FFC.

3. Dial your Station Control Password.

104

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While away from your desk

4. Choose one of the following:

— If dialing locally, press the Goodbye

(Goodbye)

key.

— If dialing the FCC remotely, dial your

DN.

To unlock your IP Phone:

1. Lift the handset.

2. Dial the Electronic Lock Deactivate

FFC.

3. Dial your Station Control Password.

4. Choose one of the following:

— If dialing locally, press the Goodbye

(Goodbye)

key.

— If dialing the FCC remotely, dial your

DN.

105

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Talking with more than one person

Talking with more than one

person

Use the following features to enable conversations between more than

two people:

•

“Using the Call Join feature” on page 106

“Setting up a conference call” on page 106

“Using Conferee Selectable Display” on page 108

“Using Group Call” on page 109

Using the Call Join feature

Use the Call Join feature to connect a call to a current active call. This

connection creates a conference between the two callers and yourself.

To connect a call on hold (on a different line) to your current call:

Conf

1. Press the Conference soft key.

2. Press the line key that has the number of

the caller you want to connect to your

current call.

Conf

3. Press the Conference soft key to join

the person on hold to your conversation.

Setting up a conference call

Use the Conference feature to set up a conference call for a maximum of

three or six people, including yourself. The maximum number of people

106

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Talking with more than one person

the conference feature supports depends on the configuration of your IP

Phone.

To set up a conference call:

Conf

1. While on a call, press the Conference

soft key to place the party on hold. You

hear a dial tone.

2. Dial the number of the person you want

to add to the conference call. You can

talk privately to the person you are

adding at this time.

Note: Instead of dialing a number, you

can press the Directory key, and use

the Corporate Directory or Personal

Directory, Redial List, and Callers List

to find and dial the number of the person

you want to add to the conference call.

Conf

3. Press the Conference soft key a second

time to conference all parties together.

If the person you attempt to add to the conference is unavailable:

1. Press the Goodbye key.

(Goodbye)

2. Press the line (DN) key beside the

flashing status icon to return to your

original call.

107

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Talking with more than one person

Using Conferee Selectable Display

Use the Conferee Selectable Display feature to list active conferees and

disconnect a conferee from the conference call.

To view active conferees:

1. While on a conference call, press the

Conferee Selectable Display key to

turn on the LCD indicator. Each key

press changes the screen to show a

different active conferee.

ConfDsp

This action has no effect on the display

of other IP Phones involved in the

conference.

2. Press the Goodbye key. If configured,

the Conference Count Display returns

an updated total count of conferees. The

LCD indicator turns off.

(Goodbye)

To disconnect a conferee:

1. While on a conference call, press the

Conferee Selectable Display key until

the conferee you want to disconnect

appears on the screen.

ConfDsp

2. Press the DN key on which the

conference call is established.

108

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Talking with more than one person

3. Choose one of the following:

— For a single conferee, press the

Goodbye key. If configured, the

Conference Count Display returns

an updated total count of conferees.

The LCD indicator turns off.

(Goodbye)

— For multiple conferees, repeat steps

1 and 2 until all conferees are

disconnected. Then press the

Goodbye key.

Using Group Call

Use the Group Call feature to automatically call members of a predefined

group, one at a time, until all members answer.

To call group members:

1. Lift the handset.

2. Press the Group Call key or enter the

GrpCl

Group Call FFC.

— The feature automatically calls all

group members. The icon flashes

until all members answer.

— The phone numbers of the group

members appear on the display as

they answer. When the last person

answers, the Group Call indicator

lights steadily.

109

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Talking with more than one person

— When a person in your group is on a

conference call or another group

call, they are not connected to your

group call.

— After everyone in the group has

answered, only the person who

made the group call can put the call

on hold.

To answer a group call:

1. Lift the handset. Note the following about

notification tones:

— If you are on a call and receive three

10-second tones, this is the

notification of a group call on your

current extension.

— If you are on a call on another line

when a group call is made, you

receive a long tone through the

handset or speaker.

— If you are already on a conference

call or another group call, you do not

receive notification of a group call.

To end a group call:

Press the Goodbye key.

Note: When the person who made the

group call disconnects, the call

(Goodbye)

terminates for all members of the group.

However, the members of the group call

can disconnect from the call and not

affect other members on the call.

110

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Working without interruption

This section describes features that provide uninterrupted work time.

Using Make Set Busy

Use the Make Set Busy feature to make your IP Phone appear busy to all

callers.

To activate Make Set Busy:

Choose one of the following:

MakeSetBsy

— Press the Make Set Busy key.

— Lift the handset and enter the Make

Set Busy Activate FFC.

To deactivate Make Set Busy:

Choose one of the following:

MakeSetBsy Z

— Press the Make Set Busy key a

second time to deactivate the

feature.

— Lift the handset and enter the Make

Set Busy Deactivate FFC.

111

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Additional call features

Contact your system administrator to determine if the following call

features are available on your IP Phone.

•

“Using AutoDial Transfer” on page 112

“Using the Buzz signal” on page 113

“Using Call Page Connect to make an announcement” on page 113

“Using Centrex/Exchange Line Switchhook Flash” on page 114

“Charging a call or charging a forced call” on page 115

“Using Enhanced Override” on page 118

“Using Forced Camp-on feature” on page 119

“Overriding a busy signal” on page 120

“Using Privacy Release” on page 120

“Using Radio Page” on page 121

“Using Voice Call” on page 123

Using AutoDial Transfer

Use the AutoDial Transfer feature to transmit digits through your AutoDial

key to the Central Office after a Trunk Switchhook Flash. You must be on

a Central Office/Exchange (CO) trunk call from or to a CO that offers

Centrex or exchange line-type features.

To use AutoDial Transfer when picking up an incoming trunk call:

1. Press the Centrex Switchhook Line

Flash key and wait for an interrupted dial

tone.

CentrexSHF

Autodial

2. Press the AutoDial key to call the

number desired.

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Additional call features

3. Press the Goodbye key to end the call.

(Goodbye)

Using the Buzz signal

Use the Buzz feature to notify another person of a call, a visitor, or a

request. Two IP Phones that are linked together enable one person to

signal the other. The person signaled hears a buzz.

To buzz the IP Phone linked to your IP Phone:

Press the Buzz key.The IP Phone linked to

your IP Phone buzzes as long as you press

the key.

Buzz

Using Call Page Connect to make an

announcement

Use the Call Page Connect feature to make an announcement over a

paging system.

Note: A Page key on an attendant console overrides and disconnects

the IP Phones. The IP Phones must reaccess the page trunk.

To connect to Call Page:

1. Lift the handset.

113

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Additional call features

2. Dial the Page Trunk Access Code to

complete the connection to the page

system.

3. Make your announcement.

4. Press the Goodbye key.

(Goodbye)

Using Centrex/Exchange Line Switchhook

Flash

Use the Centrex/Exchange Line Switchhook Flash feature during an

established call to use a Centrex service, such as Call Transfer or Three-

Way Calling.

To use Centrex/Exchange Line Switchhook Flash:

1. While on a call, press the Centrex Line

Switchhook Flash key. A special dial

tone sounds.

CentrexSHF

2. Dial the codes for your custom Centrex

feature.

3. Press the Goodbye key to end the call.

(Goodbye)

114

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Additional call features

Charging a call or charging a forced call

Use the Call Charge feature to charge a call to a specific account. The

Forced Charge feature charges long-distance calls from an IP Phone

restricted to local calls.

To charge a local or long-distance call to an account before you dial:

1. Lift the handset.

Charge

2. Choose one of the following:

— Press the Charge soft key.

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. When the dial tone sounds, dial the

number.

To charge a call in progress:

1. Choose one of the following:

— Press the Transfer soft key.

— Press the Conference soft key.

Trans

Conf

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Additional call features

2. Choose one of the following:

— Press the Charge soft key.

Charge

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Press the line (DN) key to return to the

call.

2498

To charge a call to an account when you transfer a call:

Trans

1. Press the Transfer soft key. The call is

placed on hold.

2. Choose one of the following:

— Press the Charge soft key.

Charge

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. After the dial tone, dial the number to

which you are transferring the call.

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Additional call features

Trans

5. Press the Transfer soft key when you

hear the IP Phone ring.

You can talk privately to the person at

the transfer number before you press the

Transfer soft key.

To charge a call to an account when you add someone to a

conference call:

Conf

1. Press the Conference soft key. The call

is placed on hold.

2. Choose one of the following:

— Press the Charge soft key.

Charge

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Dial the number of the person you want

to add to the conference.

Conf

5. Press the Conference soft key.

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Additional call features

Using Enhanced Override

Use the Enhanced Override feature to override an active call after you

attempt a Forced Camp-on. Use Enhanced Override to make a call or a

consultation call, such as placing a call on hold and calling another party.

To use Enhanced Override:

You receive a busy signal after dialing a

phone number.

1. Choose one of the following:

— Press the Override key.

EnhOvr

— Enter the Override FFC to initiate a

Forced Camp-on.

If either person on the call disconnects at

this time, you receive an overflow (fast

busy or engaged) signal.

2. Choose one of the following:

— Press the Override key again.

— Enter the Override FFC again.

EnhOvr

The other two people on the call receive

an override tone and a conference call is

established between the three of you. If

anyone disconnects, the other two

people remain connected.

3. To terminate the call, press the

Goodbye key.

(Goodbye)

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Additional call features

Using Forced Camp-on feature

Use the Forced Camp-on feature to automatically ring another IP Phone

(internal or external) immediately after that IP Phone disconnects from its

current call.

To use Forced Camp-on:

You receive a busy signal after dialing a

phone number.

1. Choose one of the following:

— Press the Override key.

EnhOvr

— Enter the Override FFC to initiate a

Forced Camp-on.

The person you called receives a tone.

You receive a ring signal or a busy

signal, depending on the options

chosen. You are now camped-on to the

number you dialed.

2. Return the handset to the cradle.

3. When the person you called finishes the

call, your IP Phone automatically dials

the number and both IP Phones ring.

Answering a call camped-on to your extension:

When your IP Phone rings, lift the

handset.

You can program your IP Phone for

either Camp-on or Call Waiting, but not

both.

119

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Additional call features

Overriding a busy signal

Use the Override feature to override a busy signal and interrupt another

call.

To override a busy signal:

1. You receive a busy signal after dialing a

phone number.

2. Choose one of the following:

— Press the Override key.

EnhOvr

— Enter the Override FFC. The people

in the targeted call receive a tone for

approximately 1 second. After the

Override feature joins you to the call,

a short tone repeats every 16

seconds.

3. To terminate the call, press the

Goodbye key.

(Goodbye)

Using Privacy Release

Use the Privacy Release feature to enable one or more people who share

your DN to join a call.

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Additional call features

To use Privacy Release in an established state:

Press the Privacy Release soft key

during a call. People can join the call by

pressing the shared number (DN) key on

their IP Phone (Multiple Appearance DN

feature).

PrvRls

Using Radio Page

Use the Radio Page feature to page a person and stay on the line until

they answer. The paged person answers the call after entering a special

Page Meet-me code from any IP Phone.

To use Automatic Preselection (Meet-me page):

1. Lift the handset.

2. Dial the Radio Paging Access FFC.

The paging tone sounds (two beeps

followed by a dial tone).

3. Dial the number of the party you want to

page. After dialing, the ringback tone

sounds.

The paged person can use any IP Phone

to enter a Radio Paging Answer FFC,

plus their own DN number.

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Additional call features

4. If your call goes unanswered for a preset

time period and a 15-second high-

pitched tone sounds followed by silence,

press the Goodbye key or replace the

handset.

(Goodbye)

To use Automatic Post-selection:

The called party is either busy on the IP Phone or away from their desk.

To page the called party, you do not need to redial the number of the

called party.

RadPag

1. Press the Radio Page soft key. A

special dial tone sounds.

2. Dial the Radio Paging Access FFC.

The ringback tone sounds.

The paged person can use any IP Phone

to enter a Radio Paging Answer FFC,

plus their own DN number.

3. If your call goes unanswered for a preset

time period and a 15-second high-

pitched tone sounds, followed by

silence, press the Goodbye key or

replace the handset.

(Goodbye)

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Additional call features

To answer a Radio Page:

If you carry a Radio Pager, a page indicates that someone dialed your

DN. If the Radio Page system is configured to function in Meet-me mode,

you can answer the page call from any IP Phone.

1. Lift the handset.

2. Dial the Radio Page Answer FFC. The

paging tone sounds.

3. Dial your own DN to connect to the

paging caller. If the caller has

disconnected, a steady high-pitched

(number unavailable) tone sounds.

Using Voice Call

Use the Voice Call feature to make an announcement through someone

else’s IP Phone speaker.

To make a voice call:

1. Lift the handset.

2. Press the Voice Call key and make the

VceCall

announcement.

3. Press the Goodbye key.

(Goodbye)

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Additional call features

To respond to a voice call:

Your IP Phone rings once and the caller's

voice transmits through your speaker. Lift the

handset.

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Additional phone features

The following features are described in this section:

•

“Using the Personal Directory” on page 125

“Using the Callers List” on page 128

“Using the Redial List” on page 130

“Using Virtual Office” on page 132

“Using Media Gateway 1000B” on page 141

Using the Personal Directory

Use the Personal Directory feature to create and store up to 100 directory

entries. A Personal Directory entry can contain:

•

last name (up to 24 characters)

first name (up to 24 characters)

phone numbers (up to 31 characters)

To use the Personal Directory, press the Directory key and select

Personal Directory.

To add an entry:

Add

1. Press the Add soft key.

If the message Directory is full appears,

delete one or more entries to add a new

entry.

2. Use the dialpad to enter the name.

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Additional phone features

3. Press the Next soft key.

4. Use the dialpad to enter the phone

number.

5. Do one of the following:

Done

Cancel

— Press the Done soft key to save the

new entry.

— Press the Cancel soft key to return

to the Add screen.

To edit an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Edit

2. Press the Edit soft key and perform your

edits.

3. Choose one of the following:

Done

Cancel

— Press the Done soft key to save the

changes.

— Press the Cancel soft key to return

to the Personal Directory without

saving your changes.

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Additional phone features

To delete an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Delete

2. Press the Delete soft key.

3. Choose one of the following:

Confirm

Cancel

— Press the Confirm soft key to delete

the entry.

— Press the Cancel soft key to return

to the Personal Directory without

deleting the entry.

To search for an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

2. Choose one of the following:

Dial

Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

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Additional phone features

Using the Callers List

The Callers List feature logs all incoming calls. The Callers List can store

up to 100 entries. When the list is full, the system overwrites the oldest

entry. Use the Callers List feature to review missed calls and to dial calls.

The Callers List contains:

•

the caller’s last and first name (if available)

the DN of the caller

the time and date of the call

the number of times the caller called

Entries in the Callers List are sorted by the time the call arrived.

The appearance of names in the Callers List depends on the

configuration of Preferred Name Match. If Preferred Name Match is

activated on your phone, the Calling Party Name Display (CPND)

appears according to the configuration settings on your phone. If

Preferred Name Match is off, the CPND appears according to the system

configuration.

To access the Callers List, press the Directory key and select Callers

List. If password control is enabled, you must enter your SCPW at the

prompt.

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Additional phone features

To dial an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Dial

2. Press the Dial soft key.

To delete an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Delete

2. Press the Delete soft key.

3. Choose one of the following:

Confirm

Cancel

— Press the Confirm soft key to delete

the entry.

— Press the Cancel soft key to return

to the Personal Directory without

deleting the entry.

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Additional phone features

To delete the entire Callers List:

Delete

1. Press the Delete soft key.

2. Choose one of the following soft keys:

— Yes to delete the entire Callers List

— No to return to the previous screen

Yes

Using the Redial List

The Redial List feature logs all outgoing calls. Redial List can stored up to

20 entries. When the list is full, the system overwrites the oldest entry.

Use the Redial List feature to review calls made, and to redial previously

dialed calls. The Redial List contains:

•

the last and first names of the dialed party (if available)

the DN of the dialed party

the time and date of the last dialed occurrence

Entries in the Redial List are sorted by the time the call was received.

The appearance of names in the Redial List depends on the configuration

of Preferred Name Match. If Preferred Name Match is activated on your

phone, the Calling Party Name Display (CPND) appears according to the

configuration settings on your phone. If Preferred Name Match is off, the

CPND appears according to the system configuration.

To access Redial List, press the Directory key and select Redial List. If

password control is enabled, you must enter your SCPW at the prompt.

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Additional phone features

To dial an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Dial

2. Press the Dial soft key.

To delete an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Delete

2. Press the Delete soft key.

3. Choose one of the following soft keys:

— Yes to delete the entry

Yes

— No to return to the previous screen

To delete the entire Redial List:

Delete

1. Press the Delete soft key.

2. Choose one of the following soft keys:

— Yes to delete the entire Redial List

— No to return to the previous screen

Yes

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Additional phone features

Using Virtual Office

The Virtual Office feature provides a service you can use while you are

away from your desk to transfer calls, and all your office IP Phone

features, to a remote IP Phone. Virtual Office makes this possible by

allowing you to use another IP Phone (the Remote phone) to log in to

your own home or office IP Phone (the Office phone). After you log in, you

can access the DNs, autodial numbers, key layout, feature keys, and

voicemail features that are configured on your own home or office IP

Phone.

To use Virtual Office, you need your DN and preconfigured Station

Control Password (SCPW). You must activate Virtual Office on your

Office phone before you can connect to it from a Remote phone. See

“Logging in to Virtual Office” on page 133.

Consult your system administrator to verify if the Virtual Office feature is

available for your use.

You can use an IP Phone as a Remote phone to connect to your

IP Phone 1140E even if it is a different IP Phone model. Table 7 shows

the IP Phones on which you can use Virtual Office to connect to your

IP Phone 1140E.

Table 7: Virtual Office connection availability

Using IP Phone

Possible to log in to the 1140E?

IP Phone 1120E

IP Phone 1140E

IP Phone 1150E

IP Phone 1110

IP Phone 2001

Yes, with restrictions

Yes

Yes, with restrictions

IP Audio Conference

Phone 2033

IP Phone 2002

Yes

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Additional phone features

Table 7: Virtual Office connection availability

Using IP Phone

Possible to log in to the 1140E?

IP Phone 2004

IP SoftPhone 2050

IP Phone 2007

Yes

Yes, with restrictions

Yes

Note: A Virtual Office login from an IP Phone 1140E to an

IP Phone 1120E or IP Softphone 2050 is blocked in certain situations.

Consult your system administrator.

Logging in to Virtual Office

To activate Virtual Office on your Office IP Phone from your Remote

IP Phone:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to

scroll and highlight Virtual Office Login.

3. Press the Enter key.

4. At the prompt, enter your user ID.

5. Press the Enter key.

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Additional phone features

6. At the prompt, enter the home Station

Control Password (SCPW).

If the user ID is not found locally, the

message Locating Remote Server

appears.

After three failed login attempts, wait 1

hour before attempting to log in again, or

contact your system administrator to

reset your password. For more

information, see “Security features” on

page 21.

A successful login transfers all the features, time, date, and tones to your

Remote IP Phone from your Office IP Phone. Your Virtual Office session

expires after a fixed period of time, (determined by your system

administrator).

Using Virtual Office on your Remote IP Phone

Because the display characteristics, including size, vary from one IP

Phone model to the next, your Office IP Phone 1140E display is different

on each Remote phone. Figure 9 shows an IP Phone 1140E logged in as

a Remote phone to an IP Phone 1140E Office phone. All the features

appear as they do on your Office IP Phone 1140E.

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Additional phone features

Figure 9: Logged in to an IP Phone 1140E

42597

47678

42888

41798

44759

45645

09/16 2:32pm

Nortel

User: 45645

Trans

Conf

Forward

More...

Figure 10 shows an IP Phone 1120E logged in as a Remote phone to an

IP Phone 1140E Office phone. Fewer display lines are available on the

1120E, so the display provides less information.

Figure 10: Logged in to an IP Phone 1140E using an

IP Phone 1120E

47678

42888

45726

41963

User: 41963

Trans

Forward

More...

Conf

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Additional phone features

Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to

an IP Phone 1140E Office phone. In this case, the information display is

is arranged in a different fashion, but all the information is visible at one

time.

Figure 11: Logged in to an IP Phone 1140E using an

IP Softphone 2050

Regardless of what model of IP Phone you use as a Remote phone, a

User information line appears, which lists the number of your Office IP

Phone.

Using Virtual Office on your Office IP Phone

Figure 12 shows the IP Phone 1140E display when the phone is logged

out due to remote access.

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Additional phone features

Figure 12: Office phone displays the message Logged Out

Logged Out.

Virtual

Home

When activated for Virtual Office by a Remote IP Phone, your Office IP

Phone is logged out and no longer operational. If this is the case when

you return to your office, you can disconnect the remote login and regain

control of your Office phone. If you do not disconnect the remote login,

your Virtual Office session expires after a fixed period of time, determined

by your system administrator.

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Additional phone features

To regain operation of a IP Phone being used for Virtual Office:

Choose one of the following:

— To completely disconnect your

Office IP Phone from the Remote IP

Phone:

Home

a. Press the Home key.

b. Enter your User ID and password

(this logs the Office IP Phone back

on to your office network).

— Press the Virtual soft key to log in to

another IP Phone, and your IP

Phone becomes a Remote IP

Phone.

Vrtual

Logging out of Virtual Office

While working on a Remote phone, you can log out of Virtual Office using

the following steps.

To log out from a Remote IP Phone:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to

scroll and highlight Virtual Office

Logout.

3. Press the Enter key.

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Additional phone features

Troubleshooting Virtual Office

Virtual Office can cause error messages to display on-screen. Table 8

lists error messages and describes actions to correct the causes.

Table 8: Troubleshooting Virtual Office (Part 1 of 3)

Displayed

Message

Probable Cause

Actions

Busy, try again

Remote IP Phone is

active (not idle).

Wait for remote IP

Phone to become idle

and try again.

ACD is logged in.

Log out of ACD IP

Phone before initiating

Virtual Office from

another IP Phone.

Make Set Busy is

inactive on ACD IP

Phone.

Configure Make Set

Busy active on ACD IP

Phone.

Invalid ID (1)

Incorrect User ID

entered.

Enter correct User ID.

User ID is not in

Gatekeeper database.

Notify system

administrator.

Invalid ID (2)

Invalid ID (3)

Incorrect User ID

entered.

Enter correct User ID.

Incorrect User ID

entered.

Enter correct User ID.

User ID in Gatekeeper

database points to

Notify system

administrator.

originating Call Server.

Locked from

Three failed attempts to Wait one hour for the

enter the correct

Station Control

Password.

lock to clear

automatically, or notify

system administrator to

clear lock.

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Additional phone features

Table 8: Troubleshooting Virtual Office (Part 2 of 3)

Displayed

Message

Probable Cause

Actions

Permission

Denied (1)

Remote IP Phone has

no Station Control

Password.

Notify system

administrator.

Permission

Denied (3)

Incorrect User ID

entered.

Enter correct User ID.

Remote IP Phone has

no Station Control

Password.

Notify system

administrator.

Permission

Denied (4)

Incorrect User ID

entered.

Enter correct User ID.

Attempt to log in to a

remote

IP Phone 1120E or

Go to an

IP Phone 1120E or

IP Softphone 2050 and

IP Softphone 2050 from try again, or consult

an IP Phone 1140E

(some restrictions

apply).

your local system

administrator.

Permission

Denied (5)

Incorrect User ID

entered.

Enter correct User ID.

Remote IP Phone does Notify system

not have VOUA Class

of Service.

administrator.

Permission

Denied (6)

Incorrect User ID

entered.

Enter correct User ID.

Incorrect Station

Control Password

entered.

Select Retry, and try

again with the correct

Station Control

Password.

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Additional phone features

Table 8: Troubleshooting Virtual Office (Part 3 of 3)

Displayed

Message

Probable Cause

Actions

Server

Network problem.

Notify system

Unreachable (1)

administrator if the

problem persists.

Server

Network problem.

Notify system

Unreachable (2)

administrator if the

problem persists.

Using Media Gateway 1000B

The Media Gateway 1000B (MG 1000B) provides a means of extending

CS 1000 Release 4.5 features to one or more remotely located branch

offices using the Branch Office feature. A branch office is a remote

location in the network where IP Phones, PSTN access, and TDM IP

Phones are located. Contact your system administrator to see if these

functions are available for your use.

The Media Gateway 1000B (MG 1000B) IP Phone can operate in Normal

or Local Mode.

Normal Mode

The IP Phone registers with the Main Office and receives IP Phone

services from the Main Office. At any time while using Normal Mode, you

can check Local Mode functionality (make and receive calls) by enabling

Local Mode and returning to Normal Mode. After testing, you can return to

Normal Mode (see “Using Resume Normal Mode” on page 142) or wait

for 10 minutes.

Local Mode

If the WAN connection goes down, the IP Phone loses communication

with the Main Office TPS. It then registers with the MG 1000B and

receives IP Phone services from the MG 1000B. Features such as

Personal Directory, Redial List, and Callers List are not available when

operating in Local Mode. When in Local Mode, the IP Phone displays the

message LOCAL MODE.

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Using Test Local Mode

Use Test Local Mode to check Local Mode functionality (make and

receive IP Phone calls). Test Local Mode is useful when provisioning has

changed for an IP Phone on an MG 1000B Controller.

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to

scroll and highlight Test Local Mode.

3. Press the Enter key (the IP Phone

resets and registers back to the branch

office).

Using Resume Normal Mode

Use the Resume Normal Mode command to return to Normal Mode after

testing survival functionality. If you do not use the Resume Normal Mode

command after testing, the IP Phone automatically returns to Normal

Mode in 10 minutes.

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to

scroll and highlight Resume Normal

Mode.

3. Press the Enter key (the IP Phone

registers back to the main office).

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Additional phone features

Troubleshooting MG 1000B

The MG 1000B can cause error messages to display on-screen. Table 9

lists error messages and describes actions to correct the causes.

Table 9: Troubleshooting MG 1000B

Display Message

Probable Cause

Actions

Local Mode

Test Local Mode.

Press the Services

key, and then select

Resume Normal

Mode.

Network problem.

Contact system

administrator if

problem persists.

Local Mode

Gatekeeper unable to Notify system

find end point from

Branch User ID.

administrator.

Invalid ID (1)

Local Mode

Branch User ID not

found in any

Notify system

administrator.

equipped Terminal

Number (TN).

Invalid ID (2)

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Using Hospitality features

Hospitality features are intended for hotel operations.

Configuring Automatic Wake-Up

Use the Automatic Wake-Up feature to receive a timed reminder call.

From your IP Phone, you can program the system to automatically place

a call to you at a predetermined time. When you answer the call, recorded

music plays for up to 30 seconds, followed by a prerecorded

announcement or the attendant.

To enter the time for an Automatic Wake-Up call:

1. Lift the handset.

2. Dial the Automatic Wake-Up Request

FFC.

3. Dial the Automatic Wake-Up time in a

24-hour time format (hhmm). A tone

sounds to confirm your entered time.

To enter the time in a 24-hour time

format, enter the hours followed by the

minutes. For example, to set the time to

7:30 a.m., enter 0730; to set it to 9:45

p.m., enter 2145.

4. Press the Goodbye key.

(Goodbye)

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Using Hospitality features

To cancel an Automatic Wake-Up call:

1. Lift the handset.

2. Dial the Automatic Wake-Up Quit FFC.

3. Press the Goodbye key.

(Goodbye)

To verify the time for the Automatic Wake-Up call:

1. Lift the handset.

2. Dial the Automatic Wake-Up Verify

FFC.

3. Dial the Automatic Wake-Up time in a

24-hour time format (hhmm). If your

query matches the preset time, a

confirmation tone sounds.

To enter the time in a 24-hour time

format, enter the hours followed by the

minutes. For example, to set the time to

7:30 a.m., enter 0730; to set it to 9:45

p.m., enter 2145.

4. Press the Goodbye key.

(Goodbye)

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Using Hospitality features

Activating Message Registration

Use the Message Registration feature to read, change, or reset meters

that log your hotel phone calls.

To read meters:

1. Press the Message Registration key.

MRK

2. Dial the room Directory Number (DN).

3. Press the Message Registration key.

MRK

To change a meter:

1. Press the Message Registration key.

MRK

2. Dial the room Directory Number (DN).

3. Dial the correct meter count.

4. Press the * key.

5. Press the Message Registration key.

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Using Hospitality features

To reset a meter to zero:

1. Press the Message Registration key.

MRK

2. Dial the room Directory Number (DN).

3. Press the * key.

4. Press the Message Registration key.

MRK

Using Maid Identification

Use the Maid Identification feature to track the cleaning status of rooms.

The maid enters the information from the IP Phone in each room.

To enter cleaning status:

1. Press the Room Status key.

RMK

2. Dial the Directory Number (DN) for the

room.

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Using Hospitality features

3. Dial one of the following cleaning status

codes:

1 = Cleaning requested

2 = Cleaning in progress

3 = Room cleaned

4 = Room passed inspection

5 = Room failed inspection

6 = Cleaning skipped

The interrupted dial tone sounds.

4. Press the * key.

5. Dial the Maid ID. If you dial the wrong

Maid ID, press the * key and redial the

ID.

6. Press the Room Status key.

RMK

Displaying Room Status

Use the Room Status feature to display the status of a room using the

Display Module.

To display the status of a room:

1. Press the Room Status key.

RMK

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Using Hospitality features

2. Dial the Directory Number (DN) for the

room. The DN appears followed by a

two-digit code.

The first digit indicates the occupancy

status:

0 = Room vacant

1 = Room occupied

The second digit indicates the cleaning

status of the room:

1 = Cleaning requested

2 = Cleaning in progress

3 = Room cleaned

4 = Room passed inspection

5 = Room failed inspection

6 = Cleaning skipped

3. Press the Room Status key.

RMK

Changing the status of a room:

1. Press the Room Status key.

RMK

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Using Hospitality features

2. Dial the Directory Number (DN) for the

room. The DN appears followed by a

two-digit code.

The first digit indicates the occupancy

status:

0 = Room vacant

1 = Room occupied

The second digit indicates the cleaning

status of the room:

1 = Cleaning requested

2 = Cleaning in progress

3 = Room cleaned

4 = Room passed inspection

5 = Room failed inspection

6 = Cleaning skipped

3. Dial the status code for the room. A

three-digit code appears. The first digit

indicates the occupancy status, the

second is the previous cleaning status,

and the third is the new status.

4. Press the Room Status key.

RMK

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Accessing External Server Applications

Accessing External Server

Applications

Use External Server Applications to access a variety of applications

directly from your IP Phone 1140E.

To find out what features and services are available, contact your system

administrator. Depending on what is available on your system, your

phone can provide information; for example, local news and weather,

stock market information, or traffic reports.

For more information about the External Server Applications, consult the

Nortel IP Phone External Server Applications User Guide.

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Flexible Feature Codes (FFCs)

Use Table 10 to track the FFCs assigned by your system administrator.

Table 10: Flexible Feature Codes

FFC Feature

Automatic Wake-Up

FFC Feature

Make Set Busy Activate

Activate

Automatic Wake-Up

Deactivate

Make Set Busy Deactivate

Malicious Call Trace

Override

Automatic Wake-Up

Verify

Call Detail Recording

Charge Account

Call Forward All Calls

Activate

Pickup Ringing Number

Pickup Directory Number

Call Forward All Calls

Deactivate

Call Park

Pickup Group

Electronic Lock

Activate

Radio Paging Access

Electronic Lock

Deactivate

Radio Paging Answer

Group Call

Remote Call Forward Activate

Internal Call Forward

Activate

Remote Call Forward

Deactivate

Internal Call Forward

Deactivate

RingAgain Activate

RingAgain Deactivate

Virtual Office Terminal Log Off

Virtual Office Terminal Log On

Station Control

Password Change

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Regulatory and safety information

Regulatory and safety

information

•

This equipment complies with FCC radiation exposure limits set forth

for an uncontrolled environment. This equipment should be installed

and operated with a minimum distance of 20cm between the radiator

and your body (excluding the handset). This transmitter must not be

colocated or operated in conjunction with any other antenna or

transmitter.

この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス

B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この

装置がラジオやテレビジョン受信

機に近接して使用されると、受信障害を引き起こすこと

があります。

取扱説明書に従って正しい取り扱いをして下さい。

Table 11 lists EMC compliance for various jurisdictions.

Table 11: EMC compliance (Part 1 of 2)

Jurisdiction Standard

Description

United

States

FCC CFR 47 Part Class B Emissions: FCC Rules for

Radio Frequency Devices (see Notes

1 and 2)

Canada

ICES-003

Class B Emissions: Interference-

Causing Equipment Standard: Digital

Apparatus

Australia/

New

Zealand

AS/NZS 3548

CISPR 22

Class B Emissions: Information

technology equipment - Radio

disturbance

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Regulatory and safety information

Table 11: EMC compliance (Part 2 of 2)

Jurisdiction Standard

Description

European

Community

EN 55022

Class B Emissions: Information

technology equipment - Radio

disturbance

EN 55024

Information technology equipment -

Immunity characteristics

Limits and methods of measurement

EN 61000-3-2

EN 61000-3-3

Limits for harmonic current emissions

(equipment input current <= 16 A per

phase)

Limitation of voltage fluctuations and

flicker in low-voltage supply systems

for equipment with rated current <= 16

Japan

VCCI

Regulations for voluntary control

measures.

Table 12 lists Safety compliance for various jurisdictions.

Table 12: Safety compliance

Jurisdiction Standard

Description

United States

Canada

UL 60950-1

Safety of Information Technology Equipment

CSA 60950-1-03 Safety of Information Technology Equipment

European

Community

EN 60950-1

ITE equipment - Safety - Part 1: General

requirements

Australia/New AS/NZS

Zealand 60950.1:2003

Safety of Information Technology Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:

General requirements.www.nortel.com

Australia: AS/ACIF S004: Voice Frequency Performance Requirements

for Customer Equipment

Bluetooth wireless technology: This portable device with its antenna

complies with FCCs RF radiation exposure limits for an uncontrolled

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Regulatory and safety information

environment. To maintain compliance, this transmittter must not be

cololcated or operate in conjunction with any other antenna or transmitter.

DenAn regulatory notice for Japan

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Regulatory and safety information

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Terms you should know

Calling Party Name Display

Information appearing on the LCD display screen, such as the

caller’s name and phone number. The system must have CPND

enabled.

Category 5 (Cat5)

Cable and associated connecting hardware capable of

transmitting at speeds up to 100 MHz, used by 10BaseT,

100BaseT4, 100BaseTX.

Category 5e (Cat5e)

Most Cat5 cable manufactured after 1996 also supports

1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e

cable normally has four pairs of copper wire.

Category 6 (Cat6)

Cable and associated connecting hardware capable of

transmitting at speeds up to 200 MHz. Designed specifically to

support 1000BaseT (GigE), it is also compatible with 10BaseT,

100BaseT4, and 100BaseTX installations. The cable normally

has four pairs of copper wire.

Communication Server 1000

Your office communication system.

Context-sensitive soft keys

A set of keys programmed by your system administrator. These

four keys, located directly below the display area, have four

programmable layers. These keys are also used to configure

parameters in the Telephone Options menu.

Date/time display

The current date and time when the IP Phone is in an idle state.

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Terms you should know

Directory Number (DN)

A number consisting of one to seven digits for an IP Phone, and

also known as an extension number.

Feature display

An area that shows status information about the feature in use. It

also displays the name and status of the active session.

Feature Status Lamp indicator

An LCD or an LED that indicates a data message, contact, or

feature status by a flash, wink, steady on, or off.

Fixed key

The hard-labeled keys on your IP Phone.

Flexible Feature Codes (FFCs)

Specialized codes entered using the dialpad that enable features

(for example, Ring Again).

Goodbye key

A fixed key used to end an active call.

Indicator

An LCD or an LED that indicates the status of a feature by the

flash, wink, steady on, or off.

Information display

Any display of call activity, lists, prompts, and status of calls. If the

text message exceeds the available display area, a scroll arrow

icon indicates that you must use the scroll keys to view the

remaining text.

Interrupted dial tone

A broken or pulsed dial tone that sounds when you access some

features on your IP Phone.

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Terms you should know

Message/Inbox

A fixed key on your IP Phone 1140E that connects to your voice

messaging system when the key is pressed.

Navigation keys

Keys used to scroll through menus and lists appearing on the

LCD display screen.

Off-hook

Any line selected to make a call or receive an incoming call.

The term off-hook is applied whether (a) the end user lifts up the

handset, (b) the end user presses a line key, (c) the call is

automatically answered at the IP Phone, or (d) a line is

automatically selected for an outgoing call.

Paging tone

A special tone (two beeps followed by dial tone) that sounds

when you use the Radio Paging feature.

Ringback/ring tone

A sound indicating that a call you have made is ringing at its

destination.

Services key

A fixed key used to access options such as Telephone Options,

Password Admin, Virtual Office Login, Virtual Office Logout, Test

Local Mode, and Resume Normal Mode.

Shared Directory Number

A DN (extension) that is shared by two or more persons.

Special Prefix code (SPRE)

Special codes entered using the dialpad, followed by a two-digit

access code, that enable features (for example, Call Forward All

Calls requires entry of SPRE code + 74).

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Terms you should know

Special dial tone

The three consecutive tones followed by dial tone that you hear

when accessing IP Phone features.

Station Control Password (SCPW)

Enables security features on your phone to prevent others from

making calls from your IP Phone and to prevent access to

protected features (for example, Remote Call Forward).

Status Messages

A message displayed to inform the user of important information.

A right arrow appears if more than one Status Message is

present. Examples of Status Messages include: Message

Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring

Again active, and Ringer is OFF.

System or Switch

Your office communication system.

Switchhook

A button on which the handset presses down, disconnecting your

call when you replace the handset. The handset (when lifted)

releases the switchhook, and you either answer an incoming call

or you receive a dial tone to make a call.

User interface

Screen displays that interact with the end user as a result of an

action or event.

Visual Alerter/Message Waiting indicator

An LCD or an LED that flashes to indicate that a message is

waiting or when the ringer is on.

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Index

Disconnect 108

Conference call 106

About the IP Phone 2004 11, 157

Answer a call 86

Configure area code setup 45

Configure call log options 54

Configure Callers List log 43

Configure Name Display format 47

Configure New Call indication 43

Attendant Recall 90

AutoDial 79

AutoDial Transfer 112

Automatic Answerback 96

Automatic Wake-Up 144

Configure Preferred Name Match

Connect the components 27

Context-sensitive soft keys 14, 1 57

Contrast adjustment 37

Copy key 17

Buzz signal 113

Corporate Directory 75

Call Features and Flexible Feature

Codes 20

Call Forward 100

Call Join 106

Date/time display 157

Date/Time format 39

Directory applications 75

Directory key 18

Call Page Connect 113

Call Park 90

Call party information 157

Call Pickup 96

Directory Number 158

disconnect a conferee 108

Display incoming calls 94

Call timer 49

Call Waiting 98

Callers List 77

Display Network Diagnostics Utili-

ties 19

Calling Party Number 94

Camp-on, Forced 119

DN 158

Centrex/Exchange Line Switch-

hook Flash 114

Electronic Lock 104

Encrypted calling 21

Enhanced Override 118

Change feature key labels 49

Charge a call or charge a forced

call 115

Conferee Selectable Display and

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Index

Enter key 16

Line (DN) key 14

Entering and editing text 24

Expand key 16

Local Area Network (LAN) 11

Local Diagnostics 69

Local Dialpad Tone 40

Local Mode 141

External server applications 151

Feature display 158

Fixed key 158

Maid Identification 147

Make Set Busy 111

Malicious Call Trace 95

Media Gateway 1000B 141

Meet - me page 121

Message (Inbox) key 17

Message key 159

Flash hook 92

Flexible Feature Code (FFC) 158

Flexible Feature Codes (FFCs)

152

Goodbye key 16, 158

Group Call 109

Message Registration 146

Message waiting indicator 17, 160

Navigation keys 15, 159

Normal Mode 141

Hook-flash 92

Hospitality features 144

Off-hook 159

Indicator status 158

Information display 158

Intercom call 84

Off-hook dialing 71

Onhook Default Path 49

On-hook dialing 72

Override a busy signal 120

Internal Call Forward 101

Interrupted dial tone 158

Paging tone 159

Personal Directory 76

Place a call on hold 87

Language display 38

Last Number Redial 82

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Index

Telephone information 54

Telephone Options 35

Test Local Mode 142

Timed Reminder Recall 89

Transfer a call 88

Radio Page 121

Record a Calling Party Number 94

Redial List 76, 78

Regulatory and safety information

153

Remote Call Forward 102

Resume Normal Mode 142

USB keyboard

Ringback/ring tone 159

Room Status 148

Virtual Office 132

Virtual Office login 133

Virtual Office logout 138

Secure your telephone 104

Security features 21

Virtual Office on your Remote tele-

phone 134

Voice Call 123

Self-labeled line/programmable

feature keys 14

Volume adjustment 36

Volume control bar 15

Services key 18, 15 9

Shared Directory Numbers 159

Shift/Outbox key 17

Speaker key 15

Special dial tone 160

Special Prefix code (SPRE) 159

Speed Call 82

Station Control Password (SCPW)

21, 16 0

Status Messages 160

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Index

164

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Nortel Communication Server 1000

IP Phone 1140E

User Guide

The information in this document is subject to change without notice. The

statements, configurations, technical data, and recommendations in this

document are believed to be accurate and reliable, but are presented

without express or implied warranty. Users must take full responsibility

for their applications of any products specified in this document. The

information in this document is proprietary to Nortel Networks.

Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession

are trademarks of Nortel Networks.

The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.

and any use of such marks by Nortel Networks is under license. Other

trademarks and trade names are those of their respective owners.

Publication Number: NN43113-106

Document Release: Standard 01.03

Date: March 2009

Sourced in Canada

To provide feedback or report a problem in this document,

go to www.nortel.com/documentfeedback.

www.nortel.com

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