HP Hewlett Packard SCANJET 2400 User Manual

hp psc 2400

photosmart series

all-in-one

reference guide

hp psc 2400

photosmart series

all-in-one

Company 2003

Hewlett-Packard assumes no

responsibility for any errors

that may appear in this

document, nor does it make

expressed or implied warranty

of any kind with regard to this

material, including, but not

limited to, the implied

safety information

Warning! To prevent

All rights are reserved. No part of the

document may be photocopied,

reproduced, or translated to another

language without the prior written

consent of Hewlett-Packard Company.

fire or shock hazard, do

not expose this product

to rain or any type of

moisture.

This product incorporates Adobe’s

PDF technology, which contains an

implementation of LZW licensed

under U.S. Patent 4,558,302.

warranties of merchantability

and fitness for a particular

purpose.

Always follow basic safety

precautions when using this product to

reduce risk of injury from fire or

electric shock.

The Hewlett-Packard Company shall

not be liable for incidental or

consequential damages in connection

with, or arising out of the furnishing,

performance, or use of this document

and the program material which it

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Adobe and the Acrobat

logo are either registered

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of Adobe Systems

Incorporated in the United

States and/or other

countries.

Warning! Potential

shock hazard

Read and understand all

Note: Regulatory information can be

found in the technical

information chapter of this guide.

instructions in the Setup Poster.

Use only a grounded electrical

outlet when connecting the

device to a power source. If you

do not know whether the outlet is

grounded, check with a qualified

electrician.

Palomar Software Inc. The HP PSC

2400 Series includes printer driver

technology licensed from Palomar

Software, Inc. www.palomar.com

It is not lawful in many places to make

copies of the following items. When in

doubt, check with a legal

Computer, Inc.

Observe all warnings and

instructions marked on the

product.

representative first.

Apple, the Apple logo, Mac, Mac

logo, Macintosh, and Mac OS are

trademarks of Apple Computer, Inc.,

registered in the U.S. and other

countries.

Unplug this product from wall

outlets before cleaning.

• Governmental paper or

documents:

- Passports

Do not install or use this product

near water or when you are wet.

- Immigration papers

- Selective service papers

Publication number: Q3083-90207

First edition: July 2003

Install the product securely on a

stable surface.

- Identification badges, cards, or

Printed in U.S.A., Germany,

Singapore, or Malaysia.

insignias

Install the product in a protected

location where no one can step

on or trip over the line cord, and

where the line cord will not be

damaged.

• Governmental stamps:

- Postage stamps

Windows^®, Windows NT^®,

Windows ME^®, Windows XP^®, and

- Food stamps

Windows 2000^®are U.S.-registered

trademarks of Microsoft Corporation.

• Checks or drafts drawn on

If the product does not operate

normally, see the online

Troubleshooting help.

Governmental agencies

Intel^®and Pentium^®are registered

trademarks of Intel Corporation.

• Paper currency, traveler’s checks,

or money orders

No operator-serviceable parts

inside. Refer servicing to

qualified service personnel.

notice

• Certificates of deposit

• Copyrighted works

The information contained in this

document is subject to change without

notice and should not be construed as

a commitment by the Hewlett-Packard

Company.

10 Use in a well-ventilated area.

contents

1 hp psc overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

the hp psc 2400 series at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . 2

front panel overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

menu overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

use the hp director software to do more with your hp psc . . . . . . . . . . . 6

2 load originals and load paper. . . . . . . . . . . . . . . . . . . . . . . . . . 11

load an original. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

load paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

load envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

load 4 by 6 inch (10 by 15 cm) photo paper . . . . . . . . . . . . . . . . . . 15

load postcards or Hagaki cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

recommended papers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

load other types of paper in the input tray. . . . . . . . . . . . . . . . . . . . . 16

set the paper type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

set the paper size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

avoid jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3 use a photo memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

what is a memory card? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

insert a memory card and save the files to your computer . . . . . . . . . . 22

print photos from a proof sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

set photo print options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

print photos directly from a memory card . . . . . . . . . . . . . . . . . . . . . 28

view photos in a slide show. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

share digital photos through hp instant share. . . . . . . . . . . . . . . . . . . 32

use the hp photo & imaging gallery . . . . . . . . . . . . . . . . . . . . . . . . . 33

4 use the copy features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

copy a two-page black-and-white document . . . . . . . . . . . . . . . . . . . 37

make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo . . . . . . 38

make multiple copies of the same original. . . . . . . . . . . . . . . . . . . . . 40

copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page. . . . . . . 41

copy a photo several times on one page. . . . . . . . . . . . . . . . . . . . . . 43

resize an original to fit onto letter paper . . . . . . . . . . . . . . . . . . . . . . 44

copy a washed-out original. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

copy a document that has been faxed several times . . . . . . . . . . . . . . 46

enhance light areas of your copy. . . . . . . . . . . . . . . . . . . . . . . . . . . 47

make a poster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

prepare a color t-shirt transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

stop copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

contents

5 use the scan features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

stop scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

6 use the fax features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

send a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

receive a fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

set the fax header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

enter text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

print reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

set up speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

control resolution and contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

set fax options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

reprint the faxes in memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

stop faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

7 print from your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

print from a software application. . . . . . . . . . . . . . . . . . . . . . . . . . . .73

set print options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

stop a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

8 order supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

order media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

order print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

9 maintain your hp psc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

clean the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

clean the lid backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

clean the exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

work with print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

restore factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

set the power save time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

set the prompt delay time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

10 get hp psc support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

get support and other information from the Internet . . . . . . . . . . . . . . .91

hp customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

prepare your hp psc for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . .94

hp distribution center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

11 warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

duration of limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

warranty upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

returning your hp psc for service . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

hewlett-packard limited global warranty statement . . . . . . . . . . . . . . . .98

12 technical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

system requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

paper specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

print specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

hp psc 2400 series

contents

print margin specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

copy specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

fax specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

photo memory card specifications . . . . . . . . . . . . . . . . . . . . . . . . . 106

scan specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

power specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

environmental product stewardship program . . . . . . . . . . . . . . . . . . 108

regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

13 fax setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

how to tell if the instructions in this chapter apply to you . . . . . . . . . . 115

how to choose the right fax setup for your office. . . . . . . . . . . . . . . . 116

select your fax setup case from this table. . . . . . . . . . . . . . . . . . . . . 118

case A: separate fax line (no voice calls received) . . . . . . . . . . . . . . 119

case B: faxing with a distinctive ring service on the same line . . . . . . 119

case C: shared voice/fax line . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

case D: fax line shared with PC modem (no voice calls received) . . . . 122

case E: shared voice/fax line with PC modem . . . . . . . . . . . . . . . . . 123

case F: shared voice/fax line with answering machine . . . . . . . . . . . 124

case G: shared voice/fax line with PC modem and answering machine126

case H: shared voice/fax line with voicemail. . . . . . . . . . . . . . . . . . 127

case I: shared voice/fax line with PC modem and voicemail . . . . . . . 128

faxing from a DSL line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

14 hp instant share setup and use . . . . . . . . . . . . . . . . . . . . . . . . 131

use hp instant share in five easy steps (Windows). . . . . . . . . . . . . . . 131

send a photo or image using your hp psc (Macintosh) . . . . . . . . . . . 135

why should I register with hp instant share (Windows)?. . . . . . . . . . . 136

15 troubleshooting information . . . . . . . . . . . . . . . . . . . . . . . . . . 137

installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

operational troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

reference guide

vii

contents

viii

hp psc 2400 series

get help

This Reference Guide contains information on using your HP PSC and provides

additional troubleshooting assistance for the installation process. The Reference

Guide also contains information on how to order supplies and accessories,

technical specifications, support, and warranty information.

The table below lists additional sources of information for your HP PSC.

help

description

Setup Poster

The Setup Poster provides instructions for setting up and configuring your

HP PSC. Make sure you use the correct poster for your operating system

(Windows or Macintosh).

Product Tour

The tour provides a brief introduction to the HP PSC and its capabilities,

so you can start using it immediately. You can take the tour immediately

after installing the HP PSC software, or to take the tour at any time, see

the product specific online help.

HP Photo & Imaging The HP Photo & Imaging Help provides detailed information on using the

Help

software for your HP PSC.

For Windows users: Go to the HP Director, and click Help.

For Macintosh users: Go to the HP Director, and click Help, then click hp

photo & imaging help.

Troubleshooting help To access troubleshooting information, go to the HP Director, then click

Help. Open the Troubleshooting book in the HP Photo & Imaging Help,

then follow the links to general troubleshooting as well as links to

Troubleshooting help that is specific to your HP PSC. Troubleshooting is

also available from the Help button that appears on some error messages

and in the Troubleshooting chapter of the Reference Guide.

Internet help and

technical support

If you have Internet access, you can get help from the HP website at:

www.hp.com/support

The website also provides answers to frequently asked questions.

Readme file

After you install your software, you can access the Readme file (if any)

from either the HP PSC CD-ROM or the HP PSC program folder. A

Readme file contains late-breaking information that does not appear in the

Reference Guide or the online help.

Dialog-box help

(Windows only)

For Windows: Use one of the following ways to find information on a

specific feature:

•

Right-click on the feature

Select the feature and press F1

Select the ? in the upper-right corner then click on the feature

hp psc 2400 series

hp psc overview

Your HP PSC is ready when you are, as many features and functions of your

HP PSC can be used without turning on your computer. Tasks such as making a

copy, sending a fax, or printing photos from a photo memory card can be

accomplished quickly and easily on your HP PSC.

Tip: You can do more with your HP PSC by using the HP Photo &

Imaging Director (HP Director) software that you installed on your

computer during the initial setup. The HP Director includes

troubleshooting tips, product-specific help, and enhanced copy,

fax, scan, and photo functionality. For more information on the use

of the HP Director, see use the hp director software to do more

with your hp psc on page 6.

This section contains the following topics:

•

the hp psc 2400 series at a glance on page 2

front panel overview on page 3

menu overview on page 5

use the hp director software to do more with your hp psc on page 6

chapter 1

the hp psc 2400 series at a glance

11 12 13

feature

purpose

Lid

Color graphics display

Front panel

Memory card slots

Print-carriage access door

Input tray

Paper-length guide

Output tray

Paper-width guide

Glass

Power connection

USB port

Telephone and answering machine jacks

Rear cleanout door

hp psc 2400 series

hp psc overview

front panel overview

button

purpose

Color Graphics Display: view menus, photos, and messages.

Cancel: stop a job, exit a menu, or exit settings.

Scan: select the scan function. When the button is lit, the scan

function is selected.

Right Arrow: increase values, or go forward when viewing

photos on the color graphics display.

Photo: select the photo function. When the button is lit, the photo

function is selected. Use this button to print photos from a photo

memory card or to save photos to your computer.

Down Arrow: navigate down through menu options.

Rotate: rotate the currently displayed photo on the color

graphics display 90 degrees. Subsequent presses continue to

rotate the photo 90 degrees.

reference guide

chapter 1

button

purpose

Proof Sheet: print a proof sheet when a photo memory card has

been inserted in a photo memory card slot. A proof sheet shows

thumbnail views of all the photos on the photo memory card.

You can select photos on the proof sheet, then print those photos

by scanning the proof sheet.

Keypad: enter fax numbers, values, or text.

Start Black, Start Color: start a black or color copy, scan, fax, or

photo memory card job.

E-mail: upload the current photo displayed on the color graphics

display to the HP Photo & Imaging Gallery on your computer.

The photo is ready to be e-mailed after you supply an e-mail

address.

Slide Show: display all photos on the currently inserted photo

memory card at three-second intervals.

Setup: access the menu system for reports, fax settings, and

maintenance.

Fax: select the fax function. When the button is lit, the fax

function is selected.

Left Arrow: decrease values, or go back when viewing photos

on the color graphics display.

Copy: select the copy function. When the button is lit, the copy

function is selected. This button is lit by default.

On: turn the HP PSC on or off.

Warning! When the HP PSC is off, a minimal amount of

power is still supplied to the device. Unplug the power cord

to completely disconnect the power supply to the HP PSC.

OK: select a menu, setting, or value displayed on the color

graphics display.

Up Arrow: navigate up through menu options.

hp psc 2400 series

hp psc overview

menu overview

The following diagram provides a quick reference to top-level menus that

appear on the HP PSC color graphics display.

Scan

Copy

1. HP Photo & Imaging Gallery

2. HP Instant Share

1. Borderless

2. Reduce/Enlarge

3. Copy Quality

4. Paper Size

3. Photo Memory Card

Note: Contents of this menu vary

depending on the number of

potential scan destinations on

your computer.

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

Fax

1. Resolution

2. Lighter/Darker

3. Set New Defaults

Photo

1. Number of Copies

2. Borderless

3. Image Size

4. Paper Size

5. Paper Type

6. Layout Style

7. Borders and Frames

8. Transfer to computer

9. HP Instant Share

0. Set New Defaults

Slide Show

Note: Pressing this button

uploads the currently displayed

photo to the HP Photo & Imaging

Gallery on your computer. You

can e-mail it after you provide

the appropriate e-mail address.

Note: Pressing this button

displays all the photos on your

photo memory card in sequence

on the color graphics display.

reference guide

chapter 1

Proof Sheet

1. Print Proof Sheet

2. Scan Proof Sheet

Rotate

Note: Pressing this button

rotates the photo displayed in

the color graphics display 90

degrees. Subsequent presses

rotates the photo an additional

90 degrees.

Setup

1. Print Report

2. Speed Dial Setup

3. Basic Fax Setup

4. Advanced Fax Setup

5. Tools

6. Network

7. Preferences

use the hp director software to do more with your hp psc

When you first install the HP PSC software on your computer during setup, the

HP Director is automatically installed on your computer.

You can quickly and easily expand the functionality of your HP PSC. Look for

boxes, like this one, throughout this guide that provide topic-specific tips, and

helpful information for your projects.

This section contains the following topics:

•

open the hp director for Windows users on page 6

open the hp director for Macintosh users on page 8

open the hp director for Windows users

Do one of the following:

–

Double-click the HP Director icon on the desktop.

In the Windows taskbar, click Start, point to Programs or All Programs

(XP), point to Hewlett-Packard, point to HP PSC 2400 Series, then

select HP Photo & Imaging Director.

In the Select Device box, click to see a list of installed HP devices.

Select the HP PSC 2400 Series.

The HP Director displays only the icons that are appropriate for the

selected device.

hp psc 2400 series

hp psc overview

Note: The icons in the HP Director graphic below might appear differently

on your computer. The HP Director is customized to display icons

associated with the HP device that is selected. If the selected device is not

equipped with a particular feature or function, then the icon for that feature

or function does not display in the HP Director.

Tip: If the HP Director on your computer does not contain any

icons, an error might have occurred during the software

installation. To correct this, use the Control Panel in Windows to

completely uninstall the HP Director software, and then reinstall

the HP Director. For more information, see software and hardware

installation troubleshooting on page 137.

feature

purpose

Status: use this feature to display the current status of your

HP PSC.

Settings: use this feature to view or change various settings for

your HP PSC, such as print, scan, or copy, or fax.

Select Device: use this feature to select the device you want to

use from the list of installed HP devices.

Help: use this feature to access the HP Photo & Imaging Help,

which provides software help, a product tour, troubleshooting

information for your HP PSC, and HP PSC product-specific

help.

Click this arrow to display a second row of buttons if there are

more than will fit on the first row.

Scan Picture: use this feature to scan an image and display it

in the HP Photo & Imaging Gallery.

Scan Document: use this feature to scan text and display it in

the selected text editing software program.

Send a Fax: use this feature to open the Fax dialog box so you

can enter the appropriate information and then send your fax.

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chapter 1

feature

purpose

Make Copies: use this feature to display the Copy dialog box

where you can select the copy quality, number of copies,

color, size, and then start a copy.

HP Gallery: use this feature to display the HP Photo & Imaging

Gallery, where you can view and edit images, print photos in

multiple sizes, make and print a photo album, share images

through e-mail or a website, or make a multimedia CD.

Transfer Images: use this feature to transfer images from a

photo memory card.

Click this arrow to display tool tips that explain each of the

HP Director options.

open the hp director for Macintosh users

Use one of the following methods to launch or access the HP Director,

depending on which Macintosh OS you are using.

open the hp director (all-in-one) using Macintosh OS X

If you are using Macintosh OS X, the HP Director is launched automatically

during the HP Photo and Imaging software installation, and causes the

HP Director (All-in-One) icon to be created in the Dock for your device. You

access the device capabilities via the HP Director menu that is associated with

the HP Director (All-in-One) icon.

Tip: If you do not want the HP Director to launch automatically

each time to start your Macintosh, you can change this setting in

the HP Director Settings menu.

To display the HP Director menu:

In the Dock, click the HP Director (All-in-One) icon for your device.

The HP Director menu displays as shown below. Refer to the legend for a

brief explanation of the HP Director features.

Note: If you install more than one HP device, an HP Director icon for each

device is displayed in the Dock. For example, if you have an HP scanner

and an HP PSC installed, two HP Director icons are present in the Dock,

one for each device. However, if you installed two of the same kind of

device (for example, two HP PSC devices) only one HP Director icon is

displayed in the Dock to represent all devices of that kind.

hp psc 2400 series

hp psc overview

feature purpose

Unload AiO Images: use this feature to unload images from a

photo memory card.

Scan Picture: use this feature to scan an image and display it in

the HP Photo and Imaging Gallery.

Scan document: use this feature to scan text and display it in the

selected destination text editing software program.

Make Copies: use this feature to make a copy in black and white

or color.

Send Fax: use this feature to open the fax dialog box so you can

enter the appropriate information and then send your fax.

HP Gallery: use this feature to display the HP Photo and Imaging

Gallery to view and edit images.

More Applications: use this feature to select other applications

on your computer.

HP on the Web: use this feature to select an HP website.

HP Help: use this feature to select a source for help with your

HP PSC.

Settings: use this feature to change device settings.

open the hp director using Macintosh OS 9

In Macintosh OS 9, the HP Director is launched automatically during the

HP Photo and Imaging software installation, and causes the HP Director icon to

appear as an alias on the desktop. Use one of the following methods to launch

the HP Director:

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Double-click the HP Photo and Imaging Director alias on the desktop.

Double-click HP Photo and Imaging Director in the Applications:Hewlett-

Packard:HP Photo and Imaging Software:HP Photo and Imaging Director

folder.

The HP Director displays only the icons that pertain to the selected device. For

more information, see the onscreen hp photo and imaging help that came with

your software.

The following figure shows some of the features available through the HP Photo

and Imaging Director for Macintosh OS 9. Consult the legend for a brief

explanation of specific features.

Note: The HP Photo and Imaging Director graphic below might appear

differently on your computer. The HP Photo and Imaging Director is

customized based upon the HP device that is selected. If your device is not

equipped with a particular feature, then the icon for that feature will not

display in the HP Photo and Imaging Director on your computer. Some

HP devices might show additional buttons than shown below.

feature purpose

Unload AiO Images: use this feature to unload images from a

photo memory card.

Select Device: use this pull-down list to select the HP device you

want to use.

Scan Picture: use this feature to scan an image and display it in

the HP Photo and Imaging Gallery.

Scan Document: use this feature to scan text and display it in

the selected destination text editing software program.

Make Copies: use this feature to make a copy in black and

white or color.

Send Fax: use this feature to open the fax dialog box so you

can enter the appropriate information and then send your fax.

Settings: use this pull-down list to provide access to device

settings.

HP Gallery: use this feature to display the HP Photo and

Imaging Gallery to view and edit images.

hp psc 2400 series

load originals and load paper

You can load many different types and sizes of paper in your HP PSC, including

photo paper, transparencies, continuous banner paper, and envelopes. You can

also change settings for paper types and paper sizes to get the highest quality

copies from your HP PSC.

This section contains the following topics:

•

load an original on page 11

load paper on page 12

load envelopes on page 14

load 4 by 6 inch (10 by 15 cm) photo paper on page 15

load postcards or Hagaki cards on page 15

recommended papers

If you want the best print quality, HP recommends HP papers. Using paper that

is too thin, paper that has a slick texture, or paper that stretches easily can cause

paper jams. Using paper that has a heavy texture or does not accept ink can

cause printed images to smear, bleed, or not fill in completely. For more

information about HP Premium Inkjet papers, go to the HP website:

www.hp.com/support

load other types of paper in the input tray

The following table provides guidelines for loading certain types of paper and

transparency film. For best results, adjust the paper settings each time you

change paper sizes. For more information, see set the paper size on page 18.

paper

tips

• HP Premium Paper: Locate the gray arrow on the nonprinting side

HP papers

of the paper, and then insert paper with the arrow side facing up.

• HP Premium Inkjet Transparency Film: Insert the film so that the

white transparency strip (with arrows and the HP logo) is on top

and is going into the input tray first.

• HP Iron-On Transfer: Flatten the transfer sheet completely before

using it; do not load curled sheets. (To prevent curling, keep

transfer sheets sealed in the original package until you are ready

to use them.) Manually feed one sheet at a time, with the

unprinted side facing down (the blue stripe faces up).

• HP Matte Greeting Cards, HP Glossy Greeting Cards, or

HP Textured Greeting Cards: Insert a small stack of HP greeting-

card paper, with the print side down, into the input tray until it

stops.

hp psc 2400 series

load originals and load paper

paper

tips

• Always use letter or A4 label sheets designed for use with

HP inkjet products (such as Avery Inkjet Labels), and make sure

that the labels are not over two years old.

Labels

(work only with

printing)

• Fan the stack of labels to make sure none of the pages are

sticking together.

• Place a stack of label sheets on top of standard paper in the input

tray, print side down. Do not insert labels one sheet at a time.

Continuous (banner) Continuous banner paper is also known as computer or z-fold paper.

paper

(works only with

printing)

• Before loading banner paper, remove all other paper from the

input tray, then remove the output tray. Leave the output tray off

of the HP PSC while the banner prints to prevent the continuous

banner paper from tearing.

Remove the output

tray.

Insert the

unattached edge of

the paper into the

input tray.

• If you use non-HP banner paper, use 20-lb. paper and fan the

paper before loading it.

• Verify that the stack of banner paper contains at least five pages

in the stack.

• Carefully tear off the perforated edge strips from both sides of the

paper stack, if any, and unfold and refold the paper to make sure

the pages do not stick together.

• Put the paper in the input tray so that the unattached edge is at

the top of the stack. Insert the first edge into the input tray until it

stops, as shown in the illustration above.

set the paper type

The following procedure describes how to set the paper type for Copy and

Photo options. Select the Paper Type setting that matches the paper or

transparency film you are using.

Note: When printing from your computer, set the paper type properties in

the Print dialog box of the software application.

This section contains the following topics:

•

set paper type from the copy menu on page 17

set paper type from the photo menu on page 18

set paper type from the copy menu

Press Copy twice, and then press 5.

This displays the Copy Menu and then selects Paper Type.

Press to highlight a paper type setting, and then press OK.

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set paper type from the photo menu

Press Photo twice, and then press 5.

This displays the Photo Menu and selects Paper Type.

Press to highlight a paper type setting, and then press OK.

set the paper size

The following procedure describes how to set the paper size for Copy, Photo,

and Fax options. Select the Paper Size setting that matches the paper or

transparency film you are using.

Note: When printing from your computer, set the paper size properties in

the Print dialog box of the software application.

This section contains the following topics:

•

set the paper size from the copy menu on page 18

set the paper size from the photo menu on page 18

set the paper size for receiving a fax on page 18

set the paper size from the copy menu

Press Copy twice, and then press 4.

This selects the Copy Menu and then Paper Size.

Press to highlight a paper size setting, and then press OK.

set the paper size from the photo menu

Press Photo twice, and then press 4.

This selects the Photo Menu and then Paper Size.

Press to highlight a paper size setting, and then press OK.

set the paper size for receiving a fax

You can select the paper size for received faxes. The paper size selected should

match what is loaded in your input tray. Faxes can be printed on letter, A4, or

legal paper only.

Note: If an incorrect paper size is loaded in the input tray when a fax is

received, the fax will not print. Load letter, A4, or legal paper, and then

press OK to print the fax.

Press Setup.

Press 3, and then press 4.

This selects Basic Fax Setup and then Paper Size.

Press to highlight an option, and then press OK.

hp psc 2400 series

load originals and load paper

avoid jams

To help avoid paper jams, follow these guidelines:

•

Prevent curled or wrinkled paper by storing all supplies of media flat in a

resealable bag.

•

Remove printed papers from the output tray frequently.

Ensure that media loaded in the input tray lay flat and the edges are not

bent or torn.

•

Do not combine different paper types and paper sizes in the input tray;

load the same paper type and paper size in the input tray.

Adjust paper guides in the input tray to fit snugly against all media. Make

sure the paper guides do not bend the media in the input tray.

•

Do not force media too far forward in the input tray.

Use paper types that are recommended for your HP PSC.

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hp psc 2400 series

use a photo memory card

The HP PSC can access the memory cards used in almost any digital camera so

you can print, store, manage, and share your digital photos in some very exciting

ways.

This section contains the following topics:

•

what is a memory card? on page 21

insert a memory card and save the files to your computer on page 22

print photos from a proof sheet on page 23

set photo print options on page 26

print photos directly from a memory card on page 28

view photos in a slide show on page 31

share digital photos through hp instant share on page 32

use the hp photo & imaging gallery on page 33

what is a memory card?

If your digital camera uses a memory card to store photos, you can insert the

memory card in your HP PSC to print or save your photos.

You can print a proof sheet, which might be several pages long and shows

thumbnail views of photos stored on the memory card, and print photos from the

memory card, even if your HP PSC is not connected to a computer.

Your HP PSC can read CompactFlash (I, II), Memory Sticks, MultiMediaCard

(MMC), Secure Digital, SmartMedia, and xD memory cards.

Note: You can scan a document and send the scanned image to an

inserted memory card. See send the scan to a memory card loaded in your

hp psc on page 53 for details.

Your HP PSC features four slots for memory cards, shown in the illustration on

the next page, with the memory cards that correspond to each slot.

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The slots are configured as follows:

•

Top left slot: CompactFlash (I, II)

Top right slot: Secure Digital, MultiMediaCard (MMC)

Bottom left slot: SmartMedia, xD (fits in top right of the slot)

Bottom right slot: Memory Stick, Magic Gate Memory Stick, Memory Stick

Duo (with user-supplied adapter), Memory Stick Pro

Warning! By default, Windows XP will format a memory card of 8 MB or

less and 64 MB or more with the FAT32 format. Digital cameras and other

devices use the FAT (FAT16 or FAT12) format and cannot operate with a

FAT32 formatted card. Either format your card in your camera or select FAT

format to format your card in a Windows XP PC.

insert a memory card and save the files to your computer

After you take photos with your digital camera, you can print them immediately

or save them directly to your computer.

Note: You can only use one memory card in your HP PSC at a time.

Insert the memory card into the appropriate slot on your HP PSC.

When the memory card is inserted correctly, the Photo button on the front

panel begins to blink.

If you insert a memory card backwards, the LED next to the card slots

blinks amber and the color graphics display might display an error

message such as “Card is in backwards” or “Card is not fully inserted.”

Reading photos... appears on the color graphics display. The LED next to

the card slots blinks green when the card is being accessed.

Warning! Never attempt to remove a memory card while it is being

accessed. Doing so can damage files on the card. You can safely remove

a card only when the LED next to the slots remains on and is not blinking.

hp psc 2400 series

use a photo memory card

If there are photo files on the card that have never been transferred

before, a pop-up on your computer asks you whether you want to save the

photo files to your computer.

Click the option to save.

This saves all the new photos from the memory card to your computer by

using the HP PSC software.

Note: You can also use the front panel to transfer memory card files to an

attached computer. Press Photo, and then 8 to choose Transfer to computer.

Follow the prompts on the computer. In addition, the memory card appears

as a drive on your computer. You can go to your computer and simply

move the photo files from the memory card “drive” to the desktop.

For Windows: by default, files are saved in month and year folders

depending on when the photos were taken. The folders are created under

the C:\Documents and Settings\username\My Documents\My Pictures

folder in Windows XP and Windows 2000.

For Macintosh: by default, files are saved to the computer at the location

Hard Drive:Documents:HP All-in-One Data:Photos folder (OS 9) or Hard

Drive:Users:User Name:Pictures:HP Photos folder (OS X).

If there are no new files, when the HP PSC finishes reading the card, the

Photo button stops blinking and stays on. The LED next to the card slots

remains on. The first photo on the card appears on the color graphics

display.

To navigate through the photos on the card, press

backward or forward through the photos, one photo at a time. Press and

hold or to move rapidly backward or forward through the photos.

to move

Is your hard disk full? If your computer is equipped with an internal or external

CD writer, you can organize large collections of digital photos on CDs by using

the Memories Disc feature available through the HP Photo and Imaging Director.

Just start the HP Director and click HP Gallery. Click the Make CD tab to begin

collecting, organizing, and cataloging your images on CDs.

print photos from a proof sheet

A proof sheet is a simple and convenient way to select photos and make prints

directly from a memory card without the need for a computer. A proof sheet,

which might be several pages long, shows thumbnail views of photos stored on

the memory card. The file name, index number, and date appear under each

thumbnail. Proof sheets are also a quick way to create a printed catalog of your

digital photos.

This section contains the following topics:

•

print a proof sheet on page 24

complete the proof sheet on page 24

print photos by scanning a proof sheet on page 26

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Tip: You can optimize the quality of the photos you print with

your HP PSC by purchasing a photo print cartridge. Remove the

black print cartridge and insert the photo print cartridge in its

place. With the tri-color print cartridge and photo print cartridge

installed, you have a six-ink system, which provides enhanced

quality photos. When you want to print regular text documents,

swap the black print cartridge back in.

For more information, see order supplies on page 77.

Do you want to do more than just print your photos? You can enhance and edit

digital photos before printing them by using the HP Image Editor available

through the HP Director. Just start the HP Director and click HP Gallery. Select

the photo you want to edit, and click Image Editor in the top pane. Add text or

special effects to the photo, improve a poor quality photo, or get rid of red eye.

Macintosh users can simply double-click an image in the HP Gallery to open it

for editing in an Image Window.

print a proof sheet

Insert the memory card into the appropriate slot on your HP PSC.

Press Proof Sheet, and then press 1.

This displays the Proof Sheet Menu and then selects Print Proof Sheet.

Note: Depending on how many photos are on the memory card, the time

it takes to print a proof sheet can vary greatly.

If there are more than 20 photos on the card, the Select Photos Menu

appears. Press the number next to the command you want to select:

–

1. All

2. Last 20

3. Custom Range

Note: Use the proof sheet index number to select which photos to print for

a custom range. This number might be different from the number associated

with the photo on your digital camera. If you add photos to, or delete

photos from, your memory card, you need to reprint the proof sheet to see

the new index numbers.

If you choose Custom Range, enter the photo index numbers for the first

and last photos you want to print as prompted.

Note: You can erase index numbers by pressing

to backspace.

complete the proof sheet

After you have printed a proof sheet, as described in print a proof sheet on

page 24, you can select photos to be printed.

hp psc 2400 series

use a photo memory card

Select the photos to print by using a dark pen or pencil to fill in the circles

located underneath the thumbnail images on the proof sheet.

Select one layout style by filling in a circle in step 2 of the proof sheet.

Note: If you need more control over print settings than the proof sheet

provides, you can print photos directly from the front panel. See print photos

directly from a memory card on page 28.

Place the completed proof sheet face down on the right front corner of the

glass with the top of the sheet touching the right edge, and then close the

lid.

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print photos by scanning a proof sheet

Tip: Make sure the glass of the HP PSC is completely clean or the

proof sheet might not scan properly. See clean the glass on

page 79 for instructions.

Load the appropriate paper, such as photo paper, in the input tray. Make

sure the same memory card you used to print a proof sheet is still in the

slot when you scan that proof sheet.

Press Proof Sheet, and then press 2.

This displays the Proof Sheet Menu and then selects Scan Proof Sheet.

The HP PSC scans the proof sheet and prints the selected photos.

set photo print options

You can control many aspects of how your HP PSC prints photos directly from

the front panel, including paper type and size, layout, and more.

This section contains the following topics:

•

change photo menu print options on page 27

set new print photo defaults on page 28

You access and set photo print options through the Photo Menu available

through the front panel.

Make sure the memory card is inserted into the appropriate slot on your

HP PSC.

Press Photo.

The Photo Menu appears.

Photo Menu

1. Number of Copies

2. Borderless

3. Image Size

4. Paper Size

5. Paper Type

6. Layout Style

7. Borders and Frames

8. Transfer to computer

9. HP Instant Share

0. Set New Defaults

Press the number next to the option you want to change.

The Photo Menu gives you access to a variety of settings that affect the

way digital photos print, including number of copies, paper types, and so

on, as shown in the following illustration. The default measurements and

sizes vary according to country/region.

hp psc 2400 series

use a photo memory card

Number of Copies

Copies: 1 >

Press OK when

done.

Image Size

1. 4 x 6 inch

2. 5 x 7 inch

3. 8 x 10 inch

4. 2½ x 3¼ inch

5. 3 x 4 inch

Borderless

Paper Type

1. Off

2. On

Paper Size

1. Letter

2. 4 x 6

3. A4

1. Automatic

2. Plain Paper

Layout Style

1. Paper Saver

2. Album

(Portrait Page)

3. Album

(Landscape Page)

3. Premium Photo

4. Photo Paper

5. Everyday Photo

6. PhotQual Inkjet

7. Premium Inkjet

8. Brochure Glossy

9. Brochure Matte

0. Iron-On

Borders & Frames

1. None

Set New Defaults

1. No

2. Yes

2. Rectangle (thin frame)

3. Rectangle (thick frame)

4. Oval (no frame)

5. Oval (thin frame)

6. Oval (thick frame)

change photo menu print options

You change each of the Photo Menu print options in the same general way.

Press Photo, and then press the number next to the option you want to

change. You can scroll through the Photo Menu by pressing on the front

panel to see all the options.

The currently selected option is highlighted, and its default setting (if any)

appears at the bottom of the menu.

Make the change to the setting, and then press OK.

Note: Press Photo again to exit the Photo Menu and return to the photo

display.

borderless print

This setting turns borderless printing on or off. Borderless printing lets you create

professional quality photo prints. When the Borderless option is on, the Image

Size, Layout Style, and Borders and Frames options become grayed out on the

Photo Menu. Any choices on other menus that are unsupported for borderless

printing are also grayed out. You still need to select a paper size and paper

type, and load the appropriate paper in the input tray.

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select image size

This setting lets you select the size of the photo image to be printed.

select paper size

This setting lets you select the paper size for the current print job.

select paper type

This setting lets you select the best paper type for the current print job. The

default Automatic value lets the HP PSC detect and set the paper type using a

sensor. The paper types shown in this setting vary depending on the paper size

currently selected.

select layout style

The Paper Saver layout style fits as many photos on the paper as possible,

rotating and cropping photos if necessary.

The Album layout styles keep the orientation of the original photos. Album

(Portrait Page) and Album (Landscape Page) refer to the orientation of the page,

not the photos themselves. Some cropping might occur.

select borders and frames

This option places the chosen border as a frame around all photos in the current

print job.

set new print photo defaults

You can change the print photo defaults from the front panel.

Press Photo.

The Photo Menu appears.

Make changes to any option as needed.

You automatically return to the Photo Menu when you confirm a new

setting for any option.

Press 0 when at the Photo Menu, and then press OK when prompted to set

new defaults.

All the current settings become the new photo defaults.

print photos directly from a memory card

You can insert a memory card in your HP PSC and use the front panel to print

photos directly from the memory card.

This section contains the following topics:

•

print individual photos on page 29

create borderless prints on page 29

deselect photos on page 30

use quick print to print the current photo on page 30

print a DPOF file on page 30

hp psc 2400 series

use a photo memory card

Note: When printing photos, you should select options for the correct

paper type and photo enhancement. See set photo print options on

page 26 for details. You might also want to use the photo print cartridge for

superior print quality. See work with print cartridges on page 80 for more

information.

You can do more than simply print your digital photos if you use the HP Photo

& Imaging Gallery feature of the HP Director. This software lets you use digital

photos for iron-on transfers, posters, banners, stickers, and other creative

projects.

print individual photos

You can print photos directly from the front panel without using a proof sheet.

Insert the memory card into the appropriate slot on your HP PSC.

The Photo button lights up.

Display a photo on the color graphics display and press OK to select it for

printing. A selected photo bears a checkmark. Use

to move

backward or forward through the photos, one photo at a time. Press and

hold or to move rapidly through the photos.

Note: You can also select photos by entering the index numbers of the

photos you want to print. Use the pound key (#) to specify a range: 21-30.

Press OK when you are finished entering the photo index numbers. If you

don’t know the photo index number, print a photo proof sheet before

selecting individual photos to print.

Press Photo to display the Photo Menu, and then modify memory card

print options, such as paper type, page size, and so on. Any changes you

make to the default settings revert after the print job is completed.

Press Start Black or Start Color to print the selected photos.

Tip: You can press the Rotate button on the front panel to rotate

the current photo for this print job. The photo returns to its normal

orientation after you print it.

create borderless prints

An exceptional feature of your HP PSC is its ability to turn the digital photos on

a memory card into professional, borderless prints.

Insert the memory card into the appropriate slot on your HP PSC.

The Photo button lights up.

Display a photo on the color graphics display and press OK to select it for

printing. A selected photo bears a checkmark. Use

to move

backward or forward through the photos, one photo at a time. Press and

hold or to move rapidly through the photos.

Note: You can also select photos by entering the index numbers of the

photos you want to print. Use the pound key (#) to specify a range: 21-30.

Press OK when you finish entering the photo index numbers.

Press Photo, and then press 2.

This displays the Photo Menu and then selects Borderless.

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chapter 3

Press 2 to turn Borderless on.

When the Borderless option is active, the Image Size, Layout Style, and

Borders and Frames options become grayed out on the Photo Menu. Any

choices on other menus that are unsupported for borderless printing are

also grayed out.

Select a paper type and paper size from the Paper Type and Paper Size

menus. Only choices appropriate to borderless printing are available.

Make sure you have photo paper of the appropriate size loaded in the

paper tray. A prompt on the HP PSC reminds you to do this.

Press Start Black or Start Color to print the selected photos as borderless

prints.

deselect photos

You can deselect photos from the front panel.

Do one of the following:

–

Press OK to deselect the photo shown in the display.

Press Cancel twice to deselect all photos.

use quick print to print the current photo

The Quick Print feature lets you easily print the photo currently being viewed on

the color graphics display:

Insert the memory card into the appropriate slot on your HP PSC.

Navigate to a photo you want to print.

Press Start Black or Start Color to print the photo using the current settings.

print a DPOF file

The Digital Print Order Format (DPOF) is an industry-standard file that can be

created by some digital cameras. Camera-selected photos are photos you

marked for printing with your digital camera. When you select photos with your

camera, the camera creates a Digital Print Order Format (DPOF) file that

identifies which photos have been tagged for printing. Your HP PSC can read

the DPOF file from the memory card so you do not have to reselect the photos

to print.

Note: Not all digital cameras allow you to tag your photos for printing. See

your digital camera documentation to see if it supports Digital Print Order

Format (DPOF). Your HP PSC supports DPOF file format 1.1.

When you print camera-selected photos, the HP PSC print settings do not apply;

the settings in the DPOF file for photo layout and number of copies override

those of your HP PSC.

The DPOF file is stored by the digital camera on a memory card and specifies

the following information:

•

Which photos to print

The quantity of each photo to be printed

hp psc 2400 series

use a photo memory card

to print camera-selected photos

Insert the memory card into the appropriate slot on your HP PSC. If there

are DPOF-tagged photos on the card, the Print DPOF Photos prompt

appears on the color graphics display.

Do one of the following:

–

Press 1 to print all DPOF-tagged photos on the memory card.

Press 2 to bypass DPOF printing.

view photos in a slide show

The Slide Show button on the front panel lets you view all the photos on a

memory card as a slide show.

Make sure that the memory card is inserted into the appropriate slot on

your HP PSC.

The Photo button lights up.

Press Slide Show to begin the slide show.

Tip: If you want to print the photo currently being viewed in a

slide show, press Start Black or Start Color while it is being

displayed.

Press Cancel to end the slide show.

Do your slide shows lack excitement? If your computer is equipped with an

internal or external CD writer, you can create multimedia presentations of your

photo collections by using the Memories Disc feature available through the HP

Director. Just start the HP Director and open the HP Photo & Imaging Gallery.

Click the Make CD tab to begin creating a movie-like presentation of selected

photos. You can add music, titles, and much more. On a Macintosh see the hp

gallery section in the hp photo and imaging help book for information on the

Memories Disc.

change the speed of the slide show

You can change the speed of the slide show by changing the interval between

slides:

Press Setup twice.

Press 7, and then press 3.

This displays the Preferences Menu and then selects Prompt Delay Time.

Choose from the following options by pressing the number next to the

appropriate speed:

–

1. Normal (the default of 5 seconds)

2. Fast (3 seconds)

3. Slow (10 seconds)

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share digital photos through hp instant share

The HP PSC and its software can help you share photos with friends and family

members:

•

Through e-mail

In online albums

As quality prints

This section contains the following topics:

•

share photos through e-mail on page 32

share photos online through hp instant share (Windows only) on page 33

Note: You can only use HP Instant Share with the HP PSC if you have the

HP PSC connected to a computer with Internet access and with the HP Photo

& Imaging Gallery (HP Gallery) software installed.

share photos through e-mail

The E-mail button on your HP PSC lets you easily send the selected photo to

anyone with an e-mail account.

Navigate to a photo you want to send and press OK to select it.

Press E-mail.

For Windows: Your HP PSC transfers the selected photo to the HP Gallery.

The path and filename of the digital image are shown in the tray at the

bottom of the window. For information on sending the specified image to

someone as an e-mail attachment, see use the e-mail button on page 132.

For Macintosh: Your HP PSC transfers the selected photo to your

Macintosh. You can then send it as an e-mail attachment by following the

prompts on your Macintosh. For more information, see the hp imaging

gallery section in the hp photo and imaging help book.

hp psc 2400 series

use a photo memory card

share photos online through hp instant share (Windows only)

You can share photos with family and friends by making them available in

online albums at special websites through HP Instant Share.

Select one or more photos.

Press Photo, and then press 9.

Your HP PSC transfers the selected photo(s) to the HP Gallery. The path

and filename of the selected images are shown in the tray at the bottom of

the window.

Follow the prompts on your computer to select an HP Instant Share

destination.

use the hp photo & imaging gallery

You can use the HP Gallery for viewing and editing image files. You can print

images, send images by e-mail or fax to family and friends, upload images to

a website, or use images in fun and creative printing projects with the HP

Gallery. HP software lets you do all this and much more. Explore the software

to take full advantage of the features of your HP PSC.

For Windows: If you want to open the HP Gallery at a later time, open the HP

Director and click the HP Gallery icon.

For Macintosh: If you want to open the HP Gallery at a later time, open the HP

Director and click HP Gallery (OS 9) or click HP Director in the Dock and select

HP Gallery from the Manage and Share section of the HP Director menu (OS X).

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hp psc 2400 series

use the copy features

The HP PSC enables you to produce high-quality color and black-and-white

copies on a variety of paper types, including iron-on transfers. You can enlarge

or reduce the size of an original to fit a specific paper size, adjust the copy’s

darkness and color intensity, and use special features to create a poster, make

many sizes of photos, and create transparencies.

This section contains the following topics:

•

overview on page 35

copy a two-page black-and-white document on page 37

make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo on page 38

make multiple copies of the same original on page 40

copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page on page 41

copy a photo several times on one page on page 43

resize an original to fit onto letter paper on page 44

copy a washed-out original on page 46

copy a document that has been faxed several times on page 46

enhance light areas of your copy on page 47

make a poster on page 48

prepare a color t-shirt transfer on page 49

stop copying on page 50

overview

You can make copies by using the front panel of your HP PSC or by using the

HP Photo & Imaging Director (HP Director) software on your computer. Many

copy features are available through either method. However, you might find that

the software offers easier access to special copy features.

This section explains how to perform common copy tasks from the HP PSC front

panel only. For information on performing copy tasks from the HP Director, see

the onscreen hp photo & imaging help that came with your software.

This section contains the following topics:

•

increase copy speed or quality on page 36

change default copy settings on page 36

chapter 4

increase copy speed or quality

The HP PSC provides three options that affect copy speed and quality.

•

Normal delivers high-quality output and is the recommended setting for

most of your copying. Normal copies faster than Best.

•

Best produces the highest quality for all paper and eliminates the banding

(striping) effect that sometimes occurs in solid areas. Best copies more

slowly than the other quality settings.

•

Fast copies faster than the Normal setting. The text is of comparable quality

to the Normal setting, but the graphics might be of lower quality. Using

Fast cuts down on the frequency of replacing your print cartridges, because

it uses less ink.

Load your original face down on the right front corner of the glass.

Press Copy twice, and then press 3.

This displays the Copy Menu and then selects Copy Quality.

Copy Menu

1. Borderless

2. Reduce/Enlarge

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

Copy Quality

1. Normal

2. Best

3. Fast

Press to highlight a quality setting, and then press OK.

Press Start Black or Start Color.

change default copy settings

When you change copy settings from the front panel or the HP Director, they

apply only to the current copy job. To apply copy settings to all future copy jobs,

you can save the settings as defaults.

Make any needed changes to the settings in the Copy Menu.

Press 9 to select Set New Defaults from the Copy Menu.

hp psc 2400 series

use the copy features

Copy Menu

1. Borderless

2. Reduce/Enlarge

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

Press OK to accept the settings as the new default settings.

The settings you specify here are only saved on the HP PSC itself. They do not

adjust the settings in the software. If you use the HP Director software to control

the settings on copies you make, you should set your most frequently used

settings as the defaults in the HP Copy dialog box. To learn how, see the

onscreen hp photo & imaging help that came with your software.

copy a two-page black-and-white document

You can use the HP PSC to copy a single- or multiple-page document in color or

black and white. In this example, the HP PSC is used to copy a two-page black-

and-white original.

Load the first page of your original face down on the right front corner of

the glass.

Press Copy, if not already lit.

Press Start Black.

Remove the first page from the glass and load the second page.

Press Start Black.

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make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo

For the best quality when copying a photo, make sure you select options for the

correct paper type and photo enhancement. You might also want to use the

photo print cartridge for superior print quality. With the tri-color and photo print

cartridges installed, you have a six-ink system. See use a photo print cartridge

on page 85 for more information.

Load your original photo face down on the right front corner of the glass.

Position the photo on the glass so the long edge of the photo is along the

front edge of the glass.

Load 4 by 6 inch (10 by 15 cm) photo paper in the input tray.

Press Copy twice, and then press 1.

This displays the Copy Menu and then selects Borderless.

Copy Menu

1. Borderless

2. Reduce/Enlarge

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

Borderless

1. Off

2. On

Press to highlight On, and then press OK.

The Reduce/Enlarge menu becomes disabled so that you cannot access it.

Press 4 to select Paper Size from the Copy Menu.

Copy Menu

1. Borderless

( 2. Reduce/Enlarge )

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

Paper Size*

1. Letter

2. 4 x 6

3. A4

*The paper sizes available vary by country/region.

hp psc 2400 series

use the copy features

Press to highlight 4 x 6, and then press OK.

Press 5 to select Paper Type from the Copy Menu.

Copy Menu

1. Borderless

Paper Type

( 1. Automatic )

( 2. Plain Paper )

3. Premium Inkjet

4. Premium Photo

5. Photo Paper

6. PhotoQual Inkjet

7. Everyday Photo

8. Transparency

9. Iron-On

( 2. Reduce/Enlarge )

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

0. Brochure Glossy

*. Brochure Matte

Note: Automatic and Plain Paper are disabled in the Paper Type menu

when Borderless is turned on.

Press to highlight the type of paper you loaded, and then press OK.

Caution! When making borderless copies, you must have photo

paper (or other specialty paper) loaded. If you have plain paper

loaded, ink will bleed off the paper, staining your device.

Press 7 to select Enhancements from the Copy Menu.

Copy Menu

1. Borderless

( 2. Reduce/Enlarge )

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

Enhancements

8. Color Intensity

1. Text

9. Set New Defaults

2. Photo

3. Mixed

4. None

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chapter 4

10 Press to highlight the Photo enhancement setting, and then press OK.

11 Press Start Color.

The HP PSC makes a 4 by 6 inch (10 by 15 cm) borderless copy of your

original photo, as shown below.

You might find it easier to copy a photo by using the HP Director software that

you installed with your HP PSC. Using the HP Director, you can easily make

letter or 4 by 6 inch (10 by 15 cm) borderless copies of your photo, enlarge or

shrink the photo to fill the size of the paper you have loaded, and turn on Photo

enhancements to ensure you get the highest quality photos. For information on

using these features in the HP Director, see the onscreen hp photo & imaging

help that came with your software.

make multiple copies of the same original

Load your original face down on the right front corner of the glass.

Press Copy.

The Number of Copies screen appears.

Press

or use the keypad to enter the number of copies, up to the

maximum, and then press OK.

(The maximum number of copies varies by model.)

Tip: If you hold down either of the arrow buttons, the number of

copies changes by increments of 5 to make it easier to set a large

number of copies.

Press Start Black or Start Color.

In this example, the HP PSC makes six copies of the original 4 by 6 inch

(10 by 15 cm) photo.

hp psc 2400 series

use the copy features

copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page

In addition to making actual size copies of an original, the Borderless feature

can automatically enlarge or reduce your original to fill the paper loaded in the

input tray. In this example, Borderless is used to enlarge a 4 by 6 inch (10 by

15 cm) photo to create a full-size borderless copy.

Note: In order to achieve a borderless print without changing the

proportions of the original, the HP PSC might crop some of the image

around the margins. In most cases, this cropping will not be noticeable.

Make sure that the glass and lid backing are clean.

Load your original photo face down on the right front corner of the glass.

Position the photo on the glass so the long edge of the photo is along the

front edge of the glass.

Tip: When copying a photo, you might want to use the photo

print cartridge for superior print quality. With the tri-color and

photo print cartridges installed, you have a six-ink system. See use

a photo print cartridge on page 85 for more information.

Load letter or A4 photo paper in the input tray.

Press Copy twice, and then press 1.

This displays the Copy Menu and then selects Borderless.

Copy Menu

1. Borderless

2. Reduce/Enlarge

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

Borderless

1. Off

2. On

Press to highlight On, and then press OK.

The Reduce/Enlarge menu becomes disabled so that you cannot access it.

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chapter 4

Press 4 to select Paper Size from the Copy Menu.

Copy Menu

1. Borderless

( 2. Reduce/Enlarge )

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

Paper Size*

1. Letter

9. Set New Defaults

2. 4 x 6

3. A4

*The paper sizes available vary by country/region.

Press to highlight Letter or A4, as appropriate, and then press OK.

Press 5 to select Paper Type from the Copy Menu.

Copy Menu

1. Borderless

Paper Type

( 1. Automatic )

( 2. Reduce/Enlarge )

3. Copy Quality

( 2. Plain Paper )

4. Paper Size

3. Premium Inkjet

5. Paper Type

4. Premium Photo

6. Lighter/Darker

5. Photo Paper

7. Enhancements

6. PhotoQual Inkjet

8. Color Intensity

7. Everyday Photo

9. Set New Defaults

8. Transparency

9. Iron-On

0. Brochure Glossy

*. Brochure Matte

Note: Automatic and Plain Paper are disabled in the Paper Type menu

when Borderless is turned on.

Press to highlight the type of paper you loaded, and then press OK.

Caution! When making borderless copies, you must have photo

paper (or other specialty paper) loaded. If you have plain paper

loaded, ink will bleed off the paper, staining your device.

hp psc 2400 series

use the copy features

10 Press 7 to select Enhancements from the Copy Menu.

Copy Menu

1. Borderless

( 2. Reduce/Enlarge )

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

Enhancements

1. Text

2. Photo

3. Mixed

4. None

11 Press to highlight the Photo enhancement setting, and then press OK.

12 Press Start Color.

copy a photo several times on one page

You can print multiple copies of an original on one page by selecting an image

size from the Reduce/Enlarge option in the Copy Menu.

After you select one of the available sizes, you might be prompted whether you

want to print multiple copies of the photo to fill the paper you have loaded in

the input tray. If you select a photo size that is too large to accommodate

printing more than one copy on the page, the Fill Page? prompt does not

appear.

Load your original photo face down on the right front corner of the glass.

Position the photo on the glass so the long edge of the photo is along the

front edge of the glass.

Press Copy twice to display the Copy Menu.

Press 2, and then press 4.

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chapter 4

This selects Reduce/Enlarge and then selects Image Sizes.

Copy Menu

1. Borderless

2. Reduce/Enlarge

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

Reduce/Enlarge

1. Actual Size

2. Fit to Page

3. Custom 100%

4. Image Sizes*

5. Poster

*The image sizes available vary by country/region.

Press to highlight the size in which you want to copy the photo, and

then press OK.

Depending on the image size you select, the Fill Page? prompt might

appear to determine whether you want to print multiple copies of the

photo to fill the paper in the input tray, or just one copy.

Some larger sizes do not prompt you for a number of images. In this case,

only one image is copied to the page.

If the Fill Page? prompt appears, select Yes or No, and then press OK.

Press Start Black or Start Color.

This feature and more are available through the HP Director software if you scan

your photo into the computer. Through the HP Director, you can print multiple

photos of different sizes. The HP PSC will fit as many photos as it can on the

paper you have loaded in the input tray. For information on scanning your

photos into the computer to use the HP Director Photo Print functions, see the

onscreen hp photo & imaging help that came with your software.

resize an original to fit onto letter paper

If the image or text on your original fills the entire sheet with no margins, use the

Fit to Page feature to reduce your original and prevent unwanted cropping of

the text or images at the edges of the sheet.

Tip: You can also use Fit to Page to enlarge a small photo to fit

within the printable area of a full-size page. To do this without

changing the proportions of the original or cropping the edges,

the HP PSC might leave an uneven amount of white space around

the edges of the paper.

hp psc 2400 series

use the copy features

Load your original face down on the right front corner of the glass.

Press Copy twice, and then press 4.

This displays the Copy Menu and then selects Paper Size.

Copy Menu

1. Borderless

2. Reduce/Enlarge

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

Paper Size*

9. Set New Defaults

1. Letter

2. 4 x 6

3. A4

*The paper sizes available vary by country/region.

Press to highlight Letter, and then press OK.

Press 2 to select Reduce/Enlarge from the Copy Menu.

Copy Menu

1. Borderless

2. Reduce/Enlarge

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

Reduce/Enlarge

1. Actual Size

2. Fit to Page

3. Custom 100%

4. Image Sizes

5. Poster

Press to highlight Fit to Page, and then press OK.

Press Start Black or Start Color.

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copy a washed-out original

Use Lighter/Darker to adjust the lightness and darkness of the copies you make.

You can also adjust the color intensity to make colors on your copy more vivid

or more subtle.

Load your original face down on the right front corner of the glass.

Press Copy twice, and then press 6.

This displays the Copy Menu and then selects Lighter/Darker. The range

of Lighter/Darker values appears as a scale on the color graphics display.

Press

to darken the copy, and then press OK.

to lighten the copy.

Note: You can also press

Press 8 to select Color Intensity from the Copy Menu.

The range of color intensity values appears as a scale on the color

graphics display.

Press

to make the image more vivid, and then press OK.

Note: You can also press

Press Start Color.

to make the image more pale.

copy a document that has been faxed several times

The Enhancements feature automatically adjusts the quality of text documents by

sharpening edges of black text or photographs by enhancing light colors that

might otherwise appear white.

Text enhancement is the default option. Use Text enhancements to sharpen

edges of black text.

Load your original face down on the right front corner of the glass.

Press Copy twice, and then press 7.

This displays the Copy Menu and then selects Enhancements.

Copy Menu

1. Borderless

2. Reduce/Enlarge

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

Enhancements

8. Color Intensity

1. Text

9. Set New Defaults

2. Photo

3. Mixed

4. None

hp psc 2400 series

use the copy features

Press to highlight the Text enhancement setting, and then press OK.

Press Start Black or Start Color.

Tip: If any of the following occur, turn off Text enhancement by

selecting Photo or None:

–

Stray dots of color surround some text on your copies

Large, black typefaces look splotchy (not smooth)

Thin, colored objects or lines contain black sections

Horizontal grainy or white bands appear in light- to medium-gray

areas

enhance light areas of your copy

Use Photo enhancements to enhance light colors that might otherwise appear

white. You can also copy with Photo enhancements to eliminate or reduce any

of the following that might occur when copying with Text enhancements:

•

Stray dots of color surround some text on your copies

Large, black typefaces look splotchy (not smooth)

Thin, colored objects or lines contain black sections

Horizontal grainy or white bands appear in light- to medium-gray areas

Load your original photo face down on the right front corner of the glass.

Position the photo on the glass so the long edge of the photo is along the

front edge of the glass.

Press Copy twice, and then press 7.

This displays the Copy Menu and then selects Enhancements.

Press to highlight the Photo enhancement setting, and then press OK.

Press Start Color.

It is easy to set Enhancement settings for photos and other documents you copy

using the HP Director software that you installed with your HP PSC. With one

click of your mouse button, you can set a photo to copy with Photo

enhancements, a text document to copy with Text enhancements, or a document

that contains both images and text to copy with both Photo and Text

enhancements turned on. For more information, see the onscreen hp photo &

imaging help that came with your software.

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chapter 4

make a poster

When you use the Poster feature, the HP PSC divides your original into sections

and then enlarges the sections onto letter or A4 paper so you can assemble them

into a poster.

Load your original face down on the right front corner of the glass.

If you are copying a photo, position the photo on the glass so the long

edge of the photo is along the front edge of the glass.

Press Copy twice to display the Copy Menu.

Press 2, and then press 5.

This selects Reduce/Enlarge and then selects Poster.

Copy Menu

1. Borderless

2. Reduce/Enlarge

3. Copy Quality

4. Paper Size

5. Paper Type

6. Lighter/Darker

7. Enhancements

8. Color Intensity

9. Set New Defaults

Reduce/Enlarge

1. Actual Size

2. Fit to Page

3. Custom 100%

4. Image Sizes

5. Poster

Press to highlight a page width for the poster, and then press OK.

The default poster size is one page wide.

hp psc 2400 series

use the copy features

Press Start Black or Start Color.

After you select the poster width, the HP PSC adjusts the length

automatically to maintain the proportions of the original.

Tip: If the original cannot be enlarged to the selected poster size

because it exceeds the maximum zoom percentage, an error

message appears that tells you the number of pages wide that are

possible. Select a smaller poster size and make the copy again.

The HP Director software on your computer enables you to be even more

creative with your photos. You only need to scan your photo into the computer

to use the HP Director Quick Projects tool to create posters, banners, and iron-

on T-shirt transfers from your photo. To learn more, see the onscreen hp photo

& imaging help that came with your software.

prepare a color t-shirt transfer

You can copy an image or text onto a T-shirt transfer, then iron it onto a T-shirt.

Tip: We recommend that you practice applying a T-shirt transfer

on an old garment first.

Load your original face down on the right front corner of the glass.

If you are copying a photo, position the photo on the glass so the long

edge of the photo is along the front edge of the glass.

Load the T-shirt transfer paper in the input tray.

Press Copy twice, and then press 5.

This displays the Copy Menu and then selects Paper Type.

Copy Menu

1. Borderless

Paper Type

2. Reduce/Enlarge

1. Automatic

3. Copy Quality

2. Plain Paper

4. Paper Size

3. Premium Inkjet

5. Paper Type

4. Premium Photo

6. Lighter/Darker

5. Photo Paper

7. Enhancements

6. PhotoQual Inkjet

8. Color Intensity

7. Everyday Photo

9. Set New Defaults

8. Transparency

9. Iron-On

0. Brochure Glossy

*. Brochure Matte

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chapter 4

Press to highlight Iron-On, and then press OK.

Press Start Black or Start Color.

When you select Iron-On as the paper type, the HP PSC automatically

copies a mirror image of your original (as shown below) so that it will

appear properly when you iron it onto the T-shirt.

stop copying

To stop copying, press Cancel on the front panel.

hp psc 2400 series

use the scan features

Scanning is the process of converting text and pictures into an electronic format

for your computer. You can scan just about anything: photos, magazine articles,

text documents, and even 3D objects, as long as you are careful not to scratch

the glass.

Because the scanned image or text is in an electronic format, you can bring it

into your word processor or graphics application and modify it to suit your

needs. You can do the following:

•

Scan text from an article into your word processor and quote it in a report,

saving you a lot of retyping.

Scan a logo and use it in your publishing software, allowing you to print

business cards and brochures for yourself.

Scan photos of your kids and e-mail them to relatives, create a

photographic inventory of your house or office, or create an electronic

scrapbook.

To use the scan features, your HP PSC and computer must be connected and

turned on. The HP PSC software must also be installed and running on your

computer prior to scanning. To verify that the HP PSC software is running on a

Windows PC, look for the hp psc 2400 series icon in the system tray at the lower

right side of the screen, next to the time. On a Macintosh, the HP PSC software

is always running.

You can start a scan from your computer or from your HP PSC. This section

explains how to scan from the front panel of the HP PSC only.

For information about how to scan from the computer, and how to adjust, resize,

rotate, crop, and sharpen your scans, see the onscreen hp photo & imaging help

that came with your software.

This section contains the following topics:

•

scan an original on page 51

stop scanning on page 53

scan an original

This section contains the following topics:

•

send the scan to a computer connected directly to the hp psc on page 52

send the scan to a memory card loaded in your hp psc on page 53

chapter 5

send the scan to a computer connected directly to the hp psc

Follow these steps if your HP PSC is directly connected to a computer via a USB

or parallel cable.

Load your original face down in the right front corner of the glass.

Press Scan, if it is not already lit.

A Scan Menu appears, listing destinations that are set up to scan to. The

default destination is whichever one you selected the last time you used

this menu.

Scan Menu

1. HP Photo & Imaging Gallery

2. HP Instant Share

3. MS Powerpoint

4. Adobe Photoshop

5. Photo Memory Card

To select the default destination, press OK. To select another destination,

press to highlight the destination and press OK, or just enter its number

on the keypad.

Press Start Black or Start Color.

A preview image of the scan appears in the HP Scan window on the

computer, where you can edit it.

For more information about editing a preview image, see the onscreen

hp photo & imaging help that came with your software.

Make any edits to the preview image in the HP Scan window. When you

have finished, click Accept.

The HP PSC sends the scan to the selected destination. If you chose the

HP Photo & Imaging Gallery (HP Gallery), it automatically opens and

displays the image.

The HP Gallery has many tools that you can use to edit your scanned image.

You can improve the overall image quality by adjusting the brightness,

sharpness, color tone, or saturation. You can also crop, straighten, rotate, or

resize the image. When the scanned image looks just the way you want it,

you can open it in another application, send it via e-mail, save it to a file, or

print it. For more information about using the HP Gallery, see the onscreen

hp photo & imaging help that came with your software.

hp psc 2400 series

use the scan features

send the scan to a memory card loaded in your hp psc

You can send the scanned image to the memory card that is currently inserted

in one of the memory card slots on the HP PSC. This enables you to use the photo

memory card features to generate borderless prints and album pages from the

scanned image. It also enables you to access the scanned image from other

devices that support the memory card.

Load your original face down in the right front corner of the glass.

Press Scan, if it is not already lit.

A Scan Menu appears, listing destinations that are set up to scan to. The

default destination is whichever one you selected the last time you used

this menu.

Scan Menu

1. HP Photo & Imaging Gallery

2. HP Instant Share

3. MS Powerpoint

4. Adobe Photoshop

5. Photo Memory Card

Press to highlight Photo Memory Card, and then press OK.

Press Start Black or Start Color.

The HP PSC scans the image and saves the file to the memory card.

stop scanning

To stop scanning, press Cancel on the front panel.

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chapter 5

hp psc 2400 series

use the fax features

Using your HP PSC, you can send and receive faxes, including color faxes. You

can set up speed dials to send faxes quickly and easily to frequently used

numbers. From the front panel, you can set a number of fax options, such as

resolution and contrast.

This section contains the following topics:

•

send a fax on page 55

receive a fax on page 59

set the fax header on page 61

enter text on page 62

print reports on page 62

set up speed dialing on page 64

control resolution and contrast on page 65

set fax options on page 67

reprint the faxes in memory on page 70

stop faxing on page 71

You should explore the HP Photo & Imaging Director (HP Director) software that

comes with your HP PSC to take full advantage of all of its features. Using the

HP software, you can do these tasks and more that are not available through

the front panel of your HP PSC. For example:

• send a fax from your computer and include a cover page

• create a cover page from your computer

• preview a fax on your computer before sending it

• send a fax to multiple recipients

For information on accessing the HP Director software, see use the hp director

software to do more with your hp psc on page 6.

send a fax

Using the front panel, you can send a black-and-white or color fax from your

HP PSC.

This section contains the following topics:

•

enable fax confirmation on page 56

send a basic fax on page 56

send a two-page black-and-white fax on page 57

send a color original or photo fax on page 57

send a fax using speed dials on page 58

chapter 6

enable fax confirmation

By default, your HP PSC prints a report only if there is a problem with sending

or receiving a fax. A confirmation message indicating whether an item was

successfully sent appears briefly on the color graphics display after each

transaction. If you need printed confirmation that your faxes are successfully

sent, follow these instructions before sending any faxes.

Press Setup.

Press 1, then press 5.

This selects Print Report and then selects Fax Report Setup.

Print Report

1. Last Transaction

2. Fax Log

3. Speed Dial List

4. Self-Test Report

5. Fax Report Setup

Fax Report Setup

1. Every Error

2. Send Error

3. Receive Error

4. Every Fax

5. Send Only

6. Off

Press 5, then press OK.

This selects Send Only.

Note: You will still receive printed reports for any errors that occur during

faxing if you select the Send Only report.

For more information on printing reports, see print reports on page 62.

send a basic fax

This section describes how to send a basic black-and-white fax.

If you are interested in sending a multiple-page fax, see send a two-page black-

and-white fax on page 57. You can also send a color or photo fax. For more

information, see send a color original or photo fax on page 57.

Load the first page face down on the right front corner of the glass.

For more information, see load an original on page 11.

Press Fax.

The Enter Fax Number screen appears.

Enter the fax number.

Tip: To enter a three-second pause within a number sequence,

press the pound (#) button repeatedly, until a dash appears on the

color graphics display.

hp psc 2400 series

use the fax features

Press Start Black.

Pressing Start Black scans the first page to memory. After the page has

been scanned, the front panel prompts you to scan another page.

Press 1 (Yes) to fax another page or 2 (No) if you do not have another

page to fax.

send a two-page black-and-white fax

You can send a two-page (or more) fax in black and white from your HP PSC.

Note: You can also send a color original or photo fax. For more

information, see send a color original or photo fax on page 57.

Load the first page face down on the right front corner of the glass.

For more information, see load an original on page 11.

Press Fax.

The Enter Fax Number screen appears.

Enter the fax number.

Tip: To enter a three-second pause within a number sequence,

press the pound (#) button repeatedly, until a dash appears on the

color graphics display.

Press Start Black.

Pressing Start Black scans the first page to memory. After the page has

been scanned, the front panel prompts you to scan another page.

Press 1 (Yes) to scan another page.

When prompted, remove the first page from the glass and load the

second page.

Press OK to fax the second page.

After the pages are scanned into memory, the HP PSC dials the number

and then sends the fax.

Did you know that you can send a fax from your computer by using the

HP Director software that comes with your HP PSC? You can also create and

attached a computer-generated cover page with your fax. It’s easy.

For more information, see the onscreen hp photo & imaging help that came with

your software.

send a color original or photo fax

You can fax a color original or photo from your HP PSC. When sending a color

fax, if your HP PSC determines that the recipient’s fax machine supports only

black-and-white faxes, the HP PSC will send the fax in black and white.

We recommend that you use only color originals for color faxing.

Load your original face down on the right front corner of the glass.

For more information, see load an original on page 11.

Tip: To center a 4 by 6 inch (10 by 15 cm) photo, place the

photo on the center of a blank letter- or A4-size paper, and then

place the original on the glass.

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Press Fax.

The Enter Fax Number screen appears.

Enter the fax number.

Tip: To enter a three-second pause within a number sequence,

press the pound (#) button repeatedly, until a dash appears on the

color graphics display.

If you are faxing a photo, it is recommended that you change the resolution

to Photo. For information on changing the resolution, see change resolution

on page 65.

Press Start Color.

Pressing Start Color dials the number and then sends the fax as the pages

are scanned.

Did you know that you can send a fax from your computer by using the

HP Director software that comes with your HP PSC? You can also create and

attach a computer-generated cover page with your fax. It’s easy.

For more information, see the onscreen hp photo & imaging help that came with

your software.

send a fax using speed dials

You can quickly send a fax from the HP PSC using Speed Dials.

Speed Dials will not appear unless you have set them up first. For more

information, see set up speed dialing on page 64.

Load your original face down on the right front corner of the glass.

For more information, see load an original on page 11.

Press Fax.

The Enter Fax Number screen appears.

Enter Fax Number

Press for Redial.

Press for Speed Dials.

Press Fax for settings.

Press to access Speed Dials.

Tip: You can also press to redial the last number dialed.

Press until the appropriate speed-dial entry appears.

Press OK.

Press Start Black or Start Color.

hp psc 2400 series

use the fax features

After a page has been scanned, the front panel prompts you to scan

another page. To fax another page, press 1 (Yes), otherwise press 2 (No).

If you press 1, you will be prompted to load the next original. Press OK

when prompted, after you have placed the original on the glass.

You can quickly and easily set up speed-dial entries from your computer by

using the HP Director software. For information, see the onscreen hp photo &

imaging help that came with your software.

receive a fax

Depending on how you set up your HP PSC, you can receive faxes

automatically or manually. Your HP PSC is set to automatically print received

faxes unless you have selected No Answer for the Rings to Answer setting. For

more information on Rings to Answer, see set number of rings before answering

on page 59.

If you receive a legal-size fax and your HP PSC is not currently set to use legal-

size paper, the device automatically reduces the fax so that it fits on the paper

that is loaded. If you have disabled the automatic-reduction feature, the fax will

be printed on two pages. For more information, see set automatic reduction for

incoming faxes on page 68.

If you have an answering machine connected to the same line as your HP PSC,

you might need to set the number of rings required before the HP PSC begins

receiving the fax. The default number of rings before the HP PSC receives a fax

is 6 (varies by country/region). For more information on setting the number of

rings to answer, see set number of rings before answering on page 59.

You might also want to set up your HP PSC to answer fax calls manually if you

have a voice mail service through your phone company.

For information on setting up your HP PSC with other office equipment, such as

answering machines and voice mail, see fax setup on page 115.

Note: If you have installed a photo print cartridge for printing photos, you

might want to replace it with the black print cartridge when receiving faxes.

See work with print cartridges on page 80 for more information.

This section contains the following topics:

•

set number of rings before answering on page 59

set up your hp psc to answer fax calls manually on page 60

receive a fax manually on page 61

set number of rings before answering

You can specify how many rings should occur before your HP PSC automatically

answers the phone. The default is 6 rings (varies by country/region).

If you do not want your HP PSC to automatically answer the phone, set Rings to

Answer to No Answer.

Press Setup.

Press 3, then press 3 again.

This selects Basic Fax Setup and then selects Rings to Answer.

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Press until the number of rings before answering is highlighted.

If you have an answering machine on this phone line, set your HP PSC to

answer the phone after the answering machine. The number of rings to

answer for the HP PSC should be greater than the number of rings to

answer for the answering machine.

You want the answering machine to answer before your HP PSC. The

HP PSC monitors calls and will answer if it detects fax tones.

Press OK to accept the setting.

If you have a modem on this phone line, turn off the setting in the modem’s

software that automatically receives faxes to your computer; otherwise,

your HP PSC will not receive faxes properly.

For information on setting up your HP PSC with other office equipment, such as

answering machines and voice mail, see fax setup on page 115.

set up your hp psc to answer fax calls manually

In certain situations, you might want to receive faxes manually. For example, if

you share a line between your HP PSC and phone and you do not have

distinctive ringing, you will need to set up the HP PSC to answer fax calls

manually. This is because the HP PSC will not be able to distinguish between

fax calls and phone calls. When receiving faxes manually, you must be

available to respond in person to the incoming fax call, or your HP PSC cannot

receive faxes. For more information on receiving faxes manually, see receive a

fax manually on page 61.

For information on setting up your HP PSC with other office equipment, such as

answering machines and voice mail, see fax setup on page 115.

Press Setup.

Press 3, then press 3 again.

This selects Basic Fax Setup and then selects Rings to Answer.

Basic Fax Setup

1. Date and Time

2. Fax Header

3. Rings to Answer

4. Paper Size

5. Tone or Pulse Dialing

6. Ring and Beep Volume

Rings to Answer

1. 6 rings

2. No Answer

3. 1 ring

4. 2 rings

5. 3 rings

6. 4 rings

7. 5 rings

Press 2.

This selects No Answer.

Press OK to accept the setting.

hp psc 2400 series

use the fax features

receive a fax manually

If you set up your HP PSC to receive faxes manually, you will need to respond

in person to the incoming fax call.

When your HP PSC rings, pick up the handset of a telephone that is on the

same telephone line as your HP PSC.

If you hear fax tones, do one of the following:

–

If your telephone is plugged into the back of the HP PSC, press Fax,

and then Start Black or Start Color.

–

If your telephone is not plugged into the back of the HP PSC but is on

the same telephone line, press 1 2 3 on your telephone.

Wait for the fax tones, and then hang up the telephone.

set the fax header

The fax header prints your name and fax number on the top of every fax you

send. We recommend that you use the Fax Setup Wizard during the

HP software installation to set up the fax header; however, you can also set it

up from the front panel.

The fax header information is required by law in many countries.

Note: In Hungary, the subscriber identification code (fax header) can be

set or changed only by authorized personnel. For more information, contact

your authorized HP dealer.

Press Setup.

Press 3, then press 2.

This selects Basic Fax Setup and then selects Fax Header.

After Your Name appears, enter your name using the numeric keypad and

then press OK.

For information on entering text, see enter text on page 62.

Using the keypad, enter your fax number.

Press OK.

You might find it easier to enter fax header information by using the Fax Setup

Wizard in the HP Director software that you installed with your HP PSC. In

addition to entering fax header information, you can enter cover page

information. This information will be used when you send a fax from your

computer and attach a cover page.

For more information, see the onscreen hp photo & imaging help that came with

your software.

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enter text

The following list provides tips for entering text by using the keypad on the front

panel.

•

Press the keypad numbers that correspond to the letters of a name.

ABC

The letters A, B, and C correspond to

the number 2, and so on.

•

Press a button multiple times to see a letter first in lowercase and then in

uppercase. The first letter of a word is upper-cased automatically.

JKL

To get this character:

Press 5 this many times:

Note: Depending on the country/region you selected, additional

characters might be available.

•

After the correct letter appears, press

corresponds to the next letter in the name. Press the button multiple times

until the correct letter appears.

, and then press the number that

•

The cursor automatically advances to the right 1.5 seconds after the last

button is pressed.

•

To insert a space, press the pound (#) button.

To enter a dash, press the pound (#).

To enter a symbol, such as @, press the asterisk (*) button repeatedly to

scroll through the list of available symbols, which are: *, -, &, ., / (), ‘, =,

#, @, _, and !

•

If you make a mistake, press

entry.

After you are done entering text, press OK to store your entry.

to clear it, and then make the correct

print reports

You can set up your HP PSC to automatically print error reports and

confirmation reports for each fax you send and receive. You can also manually

print system reports as you need them; these reports provide useful system

information about your HP PSC.

By default, your HP PSC is set to print a report only if there is a problem with

sending or receiving a fax. A confirmation message that indicates whether a fax

was successfully sent appears briefly on the color graphics display after each

transaction.

This section contains the following topics:

•

generate automated reports on page 63

generate manual reports on page 63

hp psc 2400 series

use the fax features

generate automated reports

This setting enables you to configure your HP PSC so that it automatically prints

confirmation and error reports.

Note: If you need printed confirmation each time your faxes are

successfully sent, follow these instructions before sending any faxes.

Press Setup.

Press 1, then press 5.

This selects Print Report and then selects the Fax Report Setup.

Print Report

1. Last Transaction

2. Fax Log

3. Speed Dial List

Fax Report Setup

1. Every Error

2. Send Error

3. Receive Error

4. Every Fax

5. Send Only

6. Off

4. Self-Test Report

5. Fax Report Setup

Press to scroll through the following report types:

–

1. Every Error: prints whenever there is any kind of fax error (default).

2. Send Error: prints whenever there is a transmission error.

3. Receive Error: prints whenever there is a receiving error.

4. Every Fax: confirms every time a fax is sent or received.

5. Send Only: prints every time a fax is sent.

6. Off: does not print fax reports.

After the report that you want is highlighted, press OK.

generate manual reports

You can manually generate reports about your HP PSC, such as the status of the

last fax you sent.

Press Setup, then press 1.

This selects Print Report.

Print Report

1. Last Transaction

2. Fax Log

3. Speed Dial List

4. Self-Test Report

5. Fax Report Setup

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Press to scroll through the following report types:

–

1. Last Transaction: prints details of the last fax transaction.

2. Fax Log: prints a log of approximately the last 40 faxes

transactions.

–

3. Speed Dial List: prints a list of programmed speed-dial entries.

4. Self-Test Report: prints a report to assist you in diagnosing print and

alignment problems. For more information, see print a self-test report

on page 81.

–

5. Fax Report Setup: prints the automatic fax reports as described in

generate automated reports on page 63.

After the report that you want is highlighted, press OK.

set up speed dialing

You can assign speed-dial entries to fax numbers you use often. This lets you

dial those numbers quickly by using the front panel. You can create up to 60

individual speed-dial entries (varies by model).

We recommend that you use the HP Director to set up speed-dial settings;

however, you can also use the front panel.

For information on sending a fax using speed dials, see send a fax using speed

dials on page 58.

Note: A speed-dial entry can only be associated with one phone number;

speed-dial groups are not supported.

You can quickly and easily set up speed-dial entries from your computer by

using the HP Director software. For more information, see the onscreen hp photo

& imaging help that came with your software.

This section contains the following topics:

•

create speed-dial entries on page 64

delete speed-dial entries on page 65

create speed-dial entries

You can create speed-dial entries for fax numbers that you use frequently.

Press Setup.

Press 2, then press 1.

This selects Speed Dial Setup and then selects Individual Speed Dial.

Speed Dial Setup

1. Individual Speed Dial

2. Delete Speed Dial

3. Print Speed Dial List

The first unassigned speed-dial entry appears on the display.

Press OK to select the displayed speed-dial entry. You can also press or

to select a another empty entry.

hp psc 2400 series

use the fax features

Enter the fax number to assign to that entry, and then press OK.

Tip: To enter a three-second pause within a number sequence,

press the pound (#) button repeatedly, until a dash appears on the

color graphics display.

Enter the person’s or company’s name, and then press OK.

For more information on entering text, see enter text on page 62.

After Enter Another? appears, press 1 (Yes), if you want to set up another

number, or press 2 (No) to exit.

delete speed-dial entries

Follow these steps to delete an individual speed-dial entry.

Press Setup.

Press 2, then press 2 again.

This selects Speed Dial Setup and then selects Delete Speed Dial.

Press until the individual entry that you want to delete appears, and then

press OK.

control resolution and contrast

You can change the resolution and contrast of documents that you are sending.

Your changes revert to the default values after two minutes of inactivity, unless

you set them as the default. For information, see set new defaults on page 66.

Note: These settings do not affect copy settings. Copy resolution and copy

contrast are set independently from fax resolution and fax contrast. Also,

the settings you change from the front panel do not affect faxes sent from

your computer.

This section contains the following topics:

•

change resolution on page 65

change contrast on page 66

set new defaults on page 66

change resolution

Resolution affects the transmission speed and quality of faxed documents. The

HP PSC only sends faxes at the highest resolution supported by the receiving fax

machine.

Load your original face down on the right front corner of the glass.

For more information, see load an original on page 11.

Press Fax.

The Enter Fax Number screen appears.

Enter the fax number.

Press Fax, and then press 1.

This displays the Fax Menu and then Resolution.

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Resolution

1. Fine

2. Photo

3. Standard

Press to select a resolution setting:

–

Fine: this is the default setting. It provides high-quality text suitable for

faxing most documents.

–

Photo: this setting provides the best quality fax when sending

photographs. If you choose Photo, be aware that the faxing process

takes longer to complete. When faxing photographs, we recommend

that you choose Photo.

–

Standard: this setting provides the fastest possible transmission with

the lowest quality of fax.

Press OK.

Press Start Black or Start Color.

change contrast

Use this setting to change the contrast of a fax to be to be darker or lighter than

the original. This feature is useful if you are faxing a document that is faded,

washed out, or hand written. You can darken the original by adjusting the

contrast.

Load your original face down on the right front corner of the glass.

For more information, see load an original on page 11.

Press Fax.

The Enter Fax Number screen appears.

Enter the fax number.

Press Fax, and then press 2.

This displays the Fax Menu and then Lighter/Darker.

The range of contrast values appears as a scale on the color graphics

display.

Press

to lighten the fax or

to darken it.

The indicator moves to the left or right, depending on the button you press.

Press OK.

Press Start Black or Start Color.

set new defaults

You can change the default values for resolution and contrast through the front

panel.

Make your changes to Resolution and Lighter/Darker.

If you are not already in the Fax Menu, press Fax twice.

This selects the Fax Menu.

hp psc 2400 series

use the fax features

Press 3.

This selects Set New Defaults.

Press OK.

set fax options

There are numerous fax options that you can set, such as controlling whether the

HP PSC redials a busy number automatically. Review this section for information

on changing fax options.

This section contains the following topics:

•

redial a busy or unanswered number automatically on page 67

use error correction mode (ECM) on page 68

set automatic reduction for incoming faxes on page 68

adjust the volume on page 68

change the answer ring pattern (distinctive ringing) on page 68

set the date and time on page 69

set the paper size on page 69

set tone or pulse dialing on page 70

set backup fax reception on page 70

redial a busy or unanswered number automatically

You can set your HP PSC to redial a busy or an unanswered number

automatically. The default setting for Busy Redial is Redial. The default setting

for No Answer Redial is No Redial.

Press Setup.

Do one of the following:

–

To change the Busy Redial setting, press 4, and then press 3.

This selects Advanced Fax Setup and then selects Busy Redial.

–

To change the No Answer Redial setting press 4, and then press 4

again.

This selects Advanced Fax Setup and then selects No Answer Redial.

Advanced Fax Setup

1. Fax Reports Setup

2. Answer Ring Pattern

3. Busy Redial

Busy Redial

1. Redial

2. No Redial

4. No Answer Redial

5. Automatic Reduction

6. Backup Fax Reception

7. Error Correction Mode

No Answer Redial

1. No Redial

2. Redial

Press to select Redial or No Redial.

Press OK.

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use error correction mode (ECM)

ECM eliminates data lost due to poor phone lines by detecting errors that occur

during transmission and automatically requesting retransmission of the

erroneous portion. Phone charges are unaffected, or might even be reduced, on

good phone lines. On poor phone lines, ECM increases sending time and

phone charges, but sends the data much more reliably. Turn ECM off (the

default setting is on) only if it increases phone charges substantially and you are

willing to accept poorer quality in exchange for reduced charges.

Press Setup.

Press 4, then press 7.

This selects Advanced Fax Setup and then selects Error Correction Mode.

Press to select Off or On.

Press OK.

set automatic reduction for incoming faxes

This setting determines what your HP PSC does if it receives a fax too large for

the default paper size. With this setting on (the default), the image is reduced to

fit on one page if possible. With this feature off, the information that will not fit

on the first page is printed on a second page. This feature is useful when you

receive a legal-size fax and letter-size paper is loaded in the input tray.

Press Setup.

Press 4, then press 5.

This selects Advanced Fax Setup and then selects Automatic Reduction.

Press to select Off or On.

Press OK.

adjust the volume

Your HP PSC provides three levels for adjusting the ring and speaker volume.

The ring volume is the volume of the phone rings. The speaker volume is the level

of everything else, such as the dial tones, fax tones, and button press beeps. The

default setting is Soft.

Press Setup.

Press 3, then press 6.

This selects Basic Fax Setup and then selects Ring and Beep Volume.

Press to select one of the options: Soft, Loud, or Off.

Press OK.

change the answer ring pattern (distinctive ringing)

Many phone companies offer a distinctive ringing feature that allows you to

have several phone numbers on one phone line. When you subscribe to this

service, each number will have a different ring pattern, for example, single,

double, and triple rings. If you do not have this service, use the default ring

pattern, which is All Rings.

hp psc 2400 series

use the fax features

If you connect your HP PSC to a line with distinctive ringing, have your

telephone company assign one ring pattern to voice calls and another to fax

calls. We recommend that you request double or triple rings for a fax number.

Verify that your HP PSC is set to answer fax calls automatically. For

information, see set number of rings before answering on page 59.

Press Setup.

Press 4, then press 2.

This selects Advanced Fax Setup and then selects Answer Ring Pattern.

Press to scroll through these options: All Rings, Single Rings, Double

Rings, Triple Rings, and Double & Triple Rings.

When the ring pattern that the phone company established for this number

appears, press OK.

set the date and time

You can set the date and time from the front panel. When a fax is transmitted,

the current date and time are printed along with the fax header. The date and

time format is based upon the language and country/region setting.

Normally the computer software sets the date and time automatically.

Note: If your HP PSC loses power, you will need to reset the date and time.

Press Setup.

Press 3, then press 1.

This selects Basic Fax Setup and then selects Date and Time.

Enter the month, day, and year (last two digits only) by pressing the

appropriate number on the keypad.

The underline cursor presented initially beneath the first digit advances

automatically to each digit each time you press a button. The time prompt

automatically appears after you enter the last digit of the date.

Enter the hours and minutes.

The AM/PM prompt automatically appears after the last digit of the time is

entered if your time is displayed in the 12-hour format.

If prompted, press 1 for AM or 2 for PM.

The new date and time settings appear on the front panel.

set the paper size

You can select the paper size for received faxes. The paper size selected should

match what is loaded in your input tray. Faxes can be printed on letter, A4, or

legal paper only.

Note: If an incorrect paper size is loaded in the input tray when a fax is

received, the fax will not print. Load letter, A4, or legal paper, and then

press OK to print the fax.

Press Setup.

Press 3, then press 4.

This selects Basic Fax Setup and then Paper Size.

Press to highlight an option, and then press OK.

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set tone or pulse dialing

You can set the dial mode for tone or pulse dialing. Most phone systems work

with either tone or pulse dialing. If you have a public phone system or a private

branch exchange (PBX) system that requires pulse dialing, you will need to select

Pulse Dialing. The default setting is Tone Dialing. Some phone system features

might not be accessible if pulse dialing is used. In addition, it can take longer

to dial a fax number with pulse dialing. Contact your local phone company if

you are unsure which setting to use.

Note: If your phone system does not require pulse dialing, we recommend

using the default setting of Tone Dialing.

Press Setup.

Press 3, then press 5.

This selects Basic Fax Setup and then Tone or Pulse Dialing.

Press to highlight an option, and then press OK.

set backup fax reception

Use the Backup Fax Reception feature to store received faxes in memory. For

example, if your print cartridge runs out of ink while receiving a fax, the fax will

be stored in memory. Then, after you have replaced the print cartridge, you can

print out the fax. The color graphics display notifies you when there are faxes

stored in memory that need to be printed.

By default, Backup Fax Reception feature is enabled. For information on printing

faxes stored in memory, see reprint the faxes in memory on page 70.

Your HP PSC can store up to 60 pages in its memory, with the number of pages

depending on the model you purchased. As the memory becomes full, the

HP PSC overwrites the oldest, printed faxes.

Note: All unprinted faxes will remain in memory until they are printed or

deleted. When the memory becomes full of unprinted faxes, the HP PSC

will not receive any more fax calls until the unprinted faxes are printed. To

delete all faxes in memory, including the unprinted faxes, turn off your

HP PSC.

Press Setup.

Press 4, then press 6.

This selects Advanced Fax Setup and then Backup Fax Reception.

Press to select On or Off.

Press OK.

reprint the faxes in memory

Reprint Faxes in Memory enables you to reprint a fax stored in memory. Any

time the HP PSC begins printing a fax you do not need, press Cancel to stop it

from printing. The HP PSC begins printing the next fax in memory. You will need

to press Cancel for each stored fax in order to stop it from printing.

Note: All faxes stored in memory will be lost if you turn off the power to

your HP PSC.

hp psc 2400 series

use the fax features

In order for faxes to be stored in memory, Backup Fax Reception must be

enabled. For information, see set backup fax reception on page 70.

Press Setup.

Press 5, then press 4.

This selects Tools and then selects Reprint Faxes in Memory.

The faxes are printed from memory.

stop faxing

To stop a fax you are sending or receiving, press Cancel.

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hp psc 2400 series

print from your computer

Most print settings are automatically handled by the software application you are

printing from or by HP ColorSmart technology. You need to change the settings

manually only when you change print quality, print on specific types of paper or

film, or use special features.

Note: If you have a photo memory card, you can select and print photos

directly from it using the HP PSC. For information, see use a photo memory

card on page 21.

This section contains the following topics:

•

print from a software application on page 73

set print options on page 74

stop a print job on page 75

For more information on performing special print jobs, see the onscreen HP Photo

& Imaging Help that came with your software.

print from a software application

Follow these steps to print from the software application that you used to create

your document.

Windows users

Load the input tray with the appropriate paper.

For more information, see load paper on page 12.

From your software application’s File menu, click Print.

Make sure that you select the HP PSC to print.

If you need to change settings, click the button that opens the Properties

dialog box (depending on your software application, this button might be

called Properties, Options, Printer Setup, or Printer), and then select the

appropriate options for your print job by using the features available in

the Paper/Quality, Finishing, Effects, Basics, and Color tabs.

Note: When printing a photo, you must select options for the correct paper

type and photo enhancement. You might also want to use the photo print

cartridge for superior print quality. For information on ordering print

cartridges, see the Reference Guide. For more information on installing

print cartridges, see work with print cartridges on page 80.

The settings you select apply only to the current print job. To set print

settings for all jobs, see set print options on page 74.

Close the Properties dialog box.

Click Print to begin your print job.

chapter 7

Macintosh users

To specify a document’s paper size, scaling, and orientation, use the Page Setup

dialog box. To specify other print settings for a document, and to send the

document to the HP PSC, use the Print dialog box.

Note: The following steps are specific to OS X. For OS 9, the steps might be

slightly different. Be sure to select the HP PSC in the Print Center (OS X) or

in the Chooser (OS 9) before you begin printing.

From your software application’s File menu, select Page Setup.

The Page Setup dialog box appears.

In the Format for pop-up menu, select the HP PSC.

Select the page attributes:

–

Select the paper size.

Select the orientation.

Enter the scaling percentage.

For OS 9, the Page Setup dialog box includes options to mirror the image,

and to adjust page margins for two-sided printing.

Click OK.

From your software application’s File menu, select Print.

The Print dialog box appears.

If you are using OS X, the Copies & Pages panel opens. If you are using

OS 9, the General panel opens.

Select the print settings appropriate for your project.

Use the pop-up menus to access the other panels.

Click Print to begin printing.

set print options

You can customize the print settings of the HP PSC to handle nearly any print

task.

Windows users

If you want to change print settings, you need to decide if you want to change

them for the current job, or for all jobs. How you display print settings depends

on whether or not you want to make the setting permanent.

to change the print settings for all future jobs

In the HP Photo & Imaging Director (HP Director) click Settings, and then

select Print Settings.

Make changes to the print settings, and click Apply.

to change the print settings for the current print job

From your software application’s File menu, select Print, Print Setup, or

Page Setup. Make sure that the selected printer is the HP PSC.

Click Properties, Options, Printer Setup, or Printer (the option names are

different depending on your software application) to display the print

settings.

hp psc 2400 series

print from your computer

Make changes to the settings, and click Apply.

Click Print to print the job.

Macintosh users

Use the Print dialog box to customize the print settings. The options displayed

depend on the panel selected.

To display the Print dialog box, open the document you want to print, then

select Print from the File menu.

Note: To find out more about the settings in a particular panel, click the ?

in the lower left corner of the Print dialog box.

copies & pages panel

Use the Copies & Pages panel in OS X and the General panel in OS 9 in the

Print dialog box to select the number of copies and the pages you want to print.

You can also choose to collate your prints from this panel.

Click the Preview button to see a preview of the printed document.

layout panel

Use the Layout panel in the Print dialog box to print multiple pages on a sheet

and to arrange the order in which the pages will print. You can also choose

border options from this panel.

output options panel

Use the Output Options panel in the Print dialog box to save your file as an

Adobe Acrobat PDF (portable document format) file. The HP PSC does not

support PostScript printing.

Select the Save as File check box to save your document as a PDF file.

Note: The Output Options panel is not available in OS 9.

paper type/quality panel

Use the Paper Type/Quality panel in the Print dialog box to select the paper

type, print quality, and color settings. You can also use this panel to change the

contrast and sharpness of your digital photos and to adjust the amount of ink

you want to use in your prints.

summary panel

Use the Summary panel in the Print dialog box to preview your settings and

make sure that they are correct before printing.

Note: In OS 9, the summary of your settings appears in the General panel.

stop a print job

You can stop a print job from the HP PSC or from your computer.

To stop a print job from the HP PSC, press Cancel on the front panel. Look

for the Print Cancelled message on the color graphics display. If it doesn’t

appear, press Cancel again.

The HP PSC prints any pages it has already started printing and then

cancels the remainder of the print job. This can take a few moments.

reference guide

chapter 7

hp psc 2400 series

order supplies

Use the information in this section to order print cartridges, recommended types

of HP paper, and HP PSC accessories online from the HP website.

This section contains the following topics:

•

order media on page 77

order print cartridges on page 77

order media

To order media such as HP Premium Paper, HP Premium Inkjet Transparency

Film, HP Iron-On paper, or HP Greeting Cards, go to:

www.hp.com

Choose your country/region, and then select Buy or Shopping.

order print cartridges

The following table lists the print cartridges that are compatible with your

HP PSC. Use the information below to determine which print cartridge to order.

print cartridges

hp reorder number

HP black inkjet print cartridge

#56, 19 ml black print cartridge

#27, 10 ml black print cartridge

HP tri-color inkjet print cartridge

HP photo inkjet print cartridge

HP tri-color inkjet print cartridge

#57, 17 ml color print cartridge

#58, 17 ml color print cartridge

#28, 8 ml color print cartridge

Get more information about print cartridges from the HP website.

www.hp.com

Choose your country/region, and then select Buy or Shopping.

chapter 8

hp psc 2400 series

maintain your hp psc

The HP PSC requires little maintenance. Sometimes you might want to clean the

glass and lid backing to remove surface dust and ensure that your copies and

scans remain clear. You might also want to replace, align, or clean your print

cartridges from time to time. This section provides instructions for keeping your

HP PSC in top working condition. Perform these simple maintenance procedures

as necessary.

This section contains the following topics:

•

clean the glass on page 79

clean the lid backing on page 79

clean the exterior on page 80

work with print cartridges on page 80

restore factory defaults on page 89

set the power save time on page 89

set the prompt delay time on page 90

clean the glass

Dirty glass from fingerprints, smudges, hair, and so on, slows down performance

and affects the accuracy of features such as Fit to Page.

Turn off the HP PSC, unplug the power cord, and raise the lid.

Note: When you unplug the power cord, you will need to reset the date and

time. For more information, see set the date and time on page 69.

Clean the glass with a soft cloth or sponge slightly moistened with a

nonabrasive glass cleaner.

Caution! Do not use abrasives, acetone, benzene, or carbon

tetrachloride on the glass; these can damage it. Do not place or

spray liquids directly on the glass. They might seep under it and

damage the device.

Dry the glass with a chamois or cellulose sponge to prevent spotting.

clean the lid backing

Minor debris can accumulate on the white document backing located

underneath the lid of the HP PSC.

Turn off the HP PSC, unplug the power cord, and raise the lid.

Note: When you unplug the power cord, you will need to reset the date and

time. For more information, see set the date and time on page 69.

Clean the white document backing with a soft cloth or sponge slightly

moistened with a mild soap and warm water.

chapter 9

Wash the backing gently to loosen debris; do not scrub the backing.

Dry the backing with a chamois or soft cloth.

Caution! Do not use paper-based wipes as these might scratch the

backing.

If this does not clean the backing well enough, repeat the previous steps

using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a

damp cloth to remove any residual alcohol.

clean the exterior

Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains

off the case. The interior of the HP PSC does not require cleaning. Keep fluids

away from the interior of the device as well as the front panel.

Note: To avoid damage to painted parts of the HP PSC, do not use alcohol

or alcohol-based cleaning products on the front panel or the lid of the

HP PSC.

work with print cartridges

To ensure the best print quality from your HP PSC, you will need to perform some

simple maintenance procedures and, when prompted by a front panel message,

replace the print cartridges.

This section contains the following topics:

•

check the ink levels on page 80

print a self-test report on page 81

handle print cartridges on page 82

replace the print cartridges on page 83

use a photo print cartridge on page 85

use the print cartridge protector on page 85

align the print cartridges on page 86

clean the print cartridges on page 87

clean the print cartridge contacts on page 87

check the ink levels

You can easily check the ink supply level to determine how soon you might need

to replace a print cartridge. The ink level supply shows an approximation of the

amount of ink remaining in the print cartridges. Checking the ink levels can only

be done from the HP Photo & Imaging Director (HP Director).

to check the ink level for Windows users

From the HP Director, choose Settings, choose Print Settings, and then

choose Printer Toolbox.

Click the Estimated Ink Levels tab.

The estimated ink levels appear for the print cartridges.

hp psc 2400 series

maintain your hp psc

to check the ink level for Macintosh users

From the HP Director, click Settings, and then choose Maintain Printer.

If the Select Printer dialog box opens, select your HP PSC, and then click

Utilities.

From the list, select Ink Level.

The estimated ink levels appear for the print cartridges.

print a self-test report

If you are experiencing problems with printing, print a Self-Test Report before you

replace the print cartridges. This report provides useful information about your

print cartridges, including status information.

Press Setup.

Press 1, then press 4.

This selects Print Report, and then selects Self-Test Report.

Print Report

1. Last Transaction

2. Fax Log

3. Speed Dial List

4. Self-Test Report

5. Fax Report Setup

The HP PSC prints a Self-Test Report, which might indicate the source of

the printing problem.

Test patterns

Lines of color

Color blocks

reference guide

chapter 9

Check the Self-Test Report for the following:

–

The test patterns are even and show a complete grid. If the grids are

not complete, this might indicate a problem with the nozzles. You might

need to clean the print cartridges. For more information, see clean the

print cartridges on page 87.

–

The Low Ink warning message value. The value will appear above the

test pattern for the black, photo (if applicable), or tri-color print

cartridges. This value represents the number of Low Ink warning

messages that have displayed for each of the print cartridges. If the

value displays 1, 2, or 3, the print cartridge might be low on ink. You

might need to replace the print cartridge. For more information on

replacing print cartridges, see replace the print cartridges on page 83.

The lines of color extend across the page.

The color blocks have even consistency. You should see cyan, magenta,

yellow, violet, green, and red color blocks. If color blocks are missing,

this might indicate that the tri-color print cartridge is out of ink. You

might need to replace the print cartridge. For more information on

replacing print cartridges, see replace the print cartridges on page 83.

Also check for streaking or white lines. Streaks might indicate clogged

nozzles or dirty contacts. You might need to clean the print cartridges.

For more information on cleaning the print cartridges, see clean the

print cartridges on page 87. Do not clean with alcohol.

–

handle print cartridges

Before you replace or clean a print cartridge, you should know the part names

and how to handle the print cartridge.

Copper contacts

Plastic tape with

pink pull tab

(must be removed)

Ink nozzles

under tape

Do not touch the copper contacts or the ink nozzles

hp psc 2400 series

maintain your hp psc

replace the print cartridges

A message appears on the color graphics display to let you know when the ink

level for the print cartridge is low. When you receive this message, it is

recommended that you replace the print cartridge. You should also replace the

print cartridges when you see faded text or if you experience print quality issues

related to the print cartridges.

You might also need to replace a print cartridge when you want to use the photo

print cartridge for printing high-quality photos.

For more information on ordering replacement print cartridges, see order

supplies on page 77.

Turn on the HP PSC, then open the print-carriage access door by lifting the

handle until the door locks into place.

The print carriage will be on the far right side of the HP PSC. Wait for the

ramp below the print carriage to lower before removing the print

cartridge.

Print-carriage

access door

Print cartridge

After the carriage stops moving and the ramp has lowered, lift the latch to

up release the print cartridge.

reference guide

chapter 9

Push down on the print cartridge to release it, and then pull it toward you

out of its slot.

If you are removing the black print cartridge in order to install the photo

print cartridge, store it in the print cartridge protector. For more

information on the print cartridge protector, see use the print cartridge

protector on page 85.

Remove the new print cartridge from its packaging and, being careful to

touch only the black plastic, gently remove the plastic tape by using the

pink pull tab.

Caution! Do not touch the copper contacts or ink nozzles.

Push the new print cartridge below the metal bar at a slight angle, into the

appropriate slot, until it clicks into place.

The tri-color print cartridge goes on the left and the black or photo print

cartridge goes on the right.

hp psc 2400 series

maintain your hp psc

Press down on the latch until it stops. Make sure the latch catches below the

bottom tabs.

Close the print-carriage access door.

use a photo print cartridge

You can optimize the quality of the photos you print with your HP PSC by

purchasing a photo print cartridge. Remove the black print cartridge and insert

the photo print cartridge in its place. With the tri-color print cartridge and photo

print cartridge installed, you have a six-ink system, which provides enhanced

quality photos. When you want to print regular text documents, swap the black

print cartridge back in. Use a print cartridge protector to keep your print

cartridge secure when it is not being used. For more information on using the

print cartridge protector, see use the print cartridge protector on page 85 and

for more information on replacing print cartridges, see replace the print

cartridges on page 83.

For more information on purchasing a photo print cartridge, see order print

cartridges on page 77.

use the print cartridge protector

When you purchase a photo print cartridge, you will receive a print cartridge

protector.

The print cartridge protector is designed to keep your print cartridge secure

when it is not being used. It also prevents the ink from drying out. Whenever

you remove a print cartridge from the HP PSC, store it in the print cartridge

protector.

To insert a print cartridge into the print cartridge protector, slide the print

cartridge into the print cartridge protector at a slight angle and snap it

securely into place.

reference guide

chapter 9

To remove the print cartridge from the print cartridge protector, press

down and back on the top of the print cartridge protector to release the

print cartridge, then slide the print cartridge out of the print cartridge

protector.

align the print cartridges

The HP PSC prompts you to align cartridges every time you install or replace a

print cartridge. You can also align the print cartridges at any time from the front

panel or the HP Director. Aligning the print cartridges ensures high-quality

output.

Note: If you remove and re-install the same print cartridge, the HP PSC will

not prompt you to align the print cartridges.

to align the print cartridges from the front panel when prompted

Press OK.

The HP PSC prints a print cartridge alignment sheet and aligns the print

cartridges. Recycle or discard the page.

to align the cartridges from the front panel

Press Setup.

Press 5, then press 2.

This selects Tools, and then selects Align Print Cartridge.

Tools

1. Clean Print Cartridge

2. Align Print Cartridge

3. Restore Factory Defaults

4. Reprint Faxes in Memory

The HP PSC prints a print cartridge alignment sheet and aligns the print

cartridges. Recycle or discard the page.

hp psc 2400 series

maintain your hp psc

to align the print cartridges from the hp director for Windows users

From the HP Director, choose Settings, choose Print Settings, and then

choose Printer Toolbox.

Click the Device Services tab.

Click Align the Print Cartridges.

The HP PSC prints a print cartridge alignment sheet and aligns the print

cartridges. Recycle or discard the page.

to align the print cartridges from the hp director for Macintosh users

From the HP Director, click Settings, and then choose Maintain Printer.

If the Select Printer dialog box opens, select your HP PSC, and then click

Utilities.

From the list, select Calibrate.

Click Align.

The HP PSC prints a print cartridge alignment sheet and aligns the print

cartridges. Recycle or discard the page.

clean the print cartridges

Use this feature when the Self-Test Report shows streaking or white lines through

any of the lines of color. Do not clean print cartridges unnecessarily. This wastes

ink and shortens the life of the ink nozzles.

Press Setup.

Press 5, then press 1.

This selects Tools, and then selects Clean Print Cartridge.

Tools

1. Clean Print Cartridge

2. Align Print Cartridges

3. Restore Factory Defaults

4. Reprint Faxes in Memory

If copy or print quality still seem poor after you clean the print cartridges,

replace the print cartridge that is affected. For information on replacing

print cartridges, see replace the print cartridges on page 83.

clean the print cartridge contacts

Clean the print cartridge contacts only if you get repeated front panel messages

prompting you to check a print cartridge after you already have cleaned or

aligned the print cartridges.

Caution! Do not remove both print cartridges at the same time.

Remove and clean each print cartridge one at a time.

reference guide

chapter 9

Make sure you have the following materials available:

•

Dry foam rubber swabs, lint-free cloth, or any soft material that will not

come apart or leave fibers.

•

Distilled, filtered, or bottled water (tap water might contain contaminants

that can damage the print cartridges).

Caution! Do not use platen cleaners or alcohol to clean the print

cartridge contacts. These can damage the print cartridge or the

HP PSC.

Turn the HP PSC on and open the print-carriage access door.

The print carriage will be on the far right side of the HP PSC. Wait for the

ramp below the print carriage to lower before removing the print

cartridge.

After the print carriage has moved to the right and the ramp has lowered,

unplug the power cord from the back of the HP PSC.

Lift the latch to release the print cartridge, then pull it out of its slot.

Inspect the print cartridge contacts for ink and debris buildup.

Dip a clean foam rubber swab or lint-free cloth into distilled water, and

squeeze any excess water from it.

Hold the print cartridge by its sides.

Clean only the contacts. Do not clean the nozzles.

Contacts

Nozzles

(do not clean)

Place the print cartridge back into the carriage and close the latch.

Repeat if necessary for the other print cartridge.

10 Gently close the print-carriage access door and plug in the HP PSC.

hp psc 2400 series

maintain your hp psc

restore factory defaults

You can restore the original factory settings to what they were when you

purchased your HP PSC.

Note: Restoring the factory defaults will not change the date information

you set, nor will it affect any changes you made to scan settings and the

language and country/region settings.

You can perform this process from the front panel only.

Press Setup.

Press 5, then press 3.

This selects Tools, and then selects Restore Factory Defaults.

Tools

1. Clean Print Cartridge

2. Align Print Cartridges

3. Restore Factory Defaults

4. Reprint Faxes in Memory

The factory default settings are restored.

set the power save time

The bulb in your HP PSC remains on for a specified period so that the HP PSC

is immediately ready to respond to your request. When the HP PSC has not been

used within that specified period, it turns the bulb off to preserve power and

displays Power Save On in the color graphics display. You can exit this mode

by pressing any button on the front panel.

Your HP PSC is automatically set to enter power-save mode after 12 hours. You

can also choose 1, 4, 8, or 12 hours for the prompt delay time. Follow these

steps if you want the HP PSC to enter this mode earlier.

Press Setup.

Press 7, then press 2.

This selects Preferences, and then selects Set Power Save Mode Time.

Preferences

1. Set Language & Country/Region

2. Set Power Save Mode Time

3. Set Prompt Delay Time

Press until the appropriate time appears, then press OK.

reference guide

chapter 9

set the prompt delay time

The Prompt Delay Time option allows you to control the amount of time that

passes before a message prompts you to take further action. For example, if you

press Copy and the prompt delay time passes without you pressing another

button, “Press Start to begin” appears in the front panel display. You can choose

Normal, Fast, or Slow. The default is Normal.

Press Setup.

Press 7, then press 3.

This selects Preferences, and then selects Set Prompt Delay Time.

Preferences

1. Set Language & Country/Region

2. Set Power Save Mode Time

3. Set Prompt Delay Time

Press until the delay time appears, then press OK.

hp psc 2400 series

get hp psc support

Hewlett-Packard provides Internet and phone support for your HP PSC.

This section contains the following topics:

•

get support and other information from the Internet on page 91

hp customer support on page 91

prepare your hp psc for shipment on page 94

hp distribution center on page 96

If you are unable to find the answer you need in the printed or onscreen documentation

supplied with your product, you can contact one of the HP support services listed in the

following pages. Some support services are available only in the U.S. and Canada, while

others are available in many countries worldwide. If a support service number is not listed

for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the Internet

If you have Internet access, you can get help for the HP PSC 2400 Series from the following

HP website:

www.hp.com/support

This website offers technical support, drivers, supplies, and ordering information.

hp customer support

Software programs from other companies might be included with your HP PSC. If you

experience problems with any of those programs, you will receive the best technical

assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

Make sure that:

a. Your HP PSC is plugged in and turned on.

b. The specified print cartridges are installed correctly.

c. The recommended paper is properly loaded in the input tray.

Reset your HP PSC:

a. Turn off the HP PSC by using the On button located on the front panel.

b. Unplug the power cord from the back of the device.

c. Plug the power cord back into the HP PSC.

d. Turn on the HP PSC by using the On button.

For more information, check the HP website at:

www.hp.com/support

chapter 10

If you are still experiencing problems and need to speak with an HP Customer

Support Representative do the following:

–

Have the specific name of your HP PSC, as it appears on the device, available.

Have your serial number and service ID ready. To display your serial number,

press OK and Start Black at the same time, until the serial number appears in

the color graphics display. To display your service ID, press OK and Start Color

at the same time, until Service ID: and the number appear in the color graphics

display.

–

Print a Self-Test Report. See print a self-test report on page 81 for information

on printing this report.

–

Make a color copy.

Be prepared to describe your problem in detail.

Call HP Customer Support. Be near your HP PSC when you call.

call in North America during warranty

Call 1-800-HP-INVENT. US phone support is available in both English and Spanish

languages 24 hours a day, 7 days a week (days and hours of support may change without

notice). This service is free during the warranty period. A fee may apply outside the

warranty period.

call elsewhere in the world

The numbers listed below are current as of the publication date of this guide. For a list of

current international HP Support Service numbers, go to the website listed below and

choose your own country/region or language:

www.hp.com/support

You can call the HP support center in the following countries/regions. If your countries/

regions is not listed, contact your local dealer or nearest HP Sales and Support Office to

find out how to obtain services.

Support service is free during the warranty period; however, your standard long-distance

phone charges will apply. In some cases, a flat fee per single incident will also apply.

For phone support in Europe, please check for the details and conditions of phone support

in your country/region. Go to the following website:

www.hp.com/support

Alternatively, you can ask your dealer or call HP at the phone number provided in this

booklet.

As part of our constant efforts to improve our phone support service, we advise you to

check our website on a regular basis for new information regarding service features and

delivery.

country/region

hp technical support

country/region

hp technical support

900 40 006

Algeria

+213(0)61 56 45 43

Luxembourg (French)

Luxembourg (German)

Argentina

Australia

(54)11-4778-8380

0-810-555-5520

900 40 007

+61 3 8877 8000

1902 910 910

Malaysia

1-800-805405

Austria

+43 (0) 820 87 4417

+973 800 728

Mexico

01-800-472-6684

5258-9922

Bahrain (Dubai)

Belgium (Dutch)

Belgium (French)

Mexico (Mexico City)

+32 (0) 70 300 005

+32 (0) 70 300 004

Morocco

+212 224 047 47

0900 2020 165

Netherlands (0.10 Euro/

min.)

hp psc 2400 series

get hp psc support

country/region

hp technical support

800-100247

country/region

New Zealand

Norway

hp technical support

0800 441 147

Bolivia

Brazil (Grande São

Paulo)

(11) 3747 7799

+47 815 62 070

Brazil (Demais

Localidades)

0800 157751

(905) 206 4663

1-877-621-4722

1-800-711-2884

800-360-999

Oman

Palestine

Panama

Peru

+971 4 883 8454

001-800-7112884

0-800-10111

Canada during

warranty

Canada post-warranty

(per-call charge)

Caribbean & Central

America

Chile

Philippines

Poland

632-867-3551

China

86-21-38814518

8008206616

+48 22 865 98 00

Colombia

9-800-114-726

Portugal

+351 808 201 492

1-877-232-0589

Costa Rica

0-800-011-0524

+42 (0) 2 6130 7310

+45 70202845

Puerto Rico

Qatar

Czech Republic

Denmark

+971 4 883 8454

+40 1 315 44 42

+7 095 797 3520

Romania

Ecuador (Andinatel)

999119+1-800-

7112884

Russia, Moscow

Ecuador (Pacifitel)

1-800-225528+1-800-

7112884

Russia, St. Petersburg

+7 812 346 7997

Europe (English)

Egypt

+44 (0) 207 512 5202 Saudi Arabia

+966 800 897 1444

(65) 272-5300

+20 02 532 5222

Singapore

Finland

+358 (0) 203 66 767

+33 (0) 892 6960 22

Slovakia

+ 421 2 6820 8080

086 000 1030

France (0.34 Euro/

min.)

South Africa (RSA)

Germany (0.12 Euro/

min.)

+49 (0) 180 5652 180

South Africa, Outside

Republic

+27-11 258 9301

Greece

+30 10 6073 603

+85 (2) 3002 8555

1800-995-5105

Spain

+34 902 010 059

Hong Kong

Guatemala

Sweden

+46 (0)77 120 4765

Switzerland (0.08 CHF/ +41 (0) 848 672 672

min. during peak hours,

0.04 CHF/min. during off-

peak hours)

Hungary

India

+36 (0) 1 382 1111

Taiwan

+886-2-2717-0055

0800 010 055

1-600-112267

Thailand

+66 (2) 661 4000

91 11 682 6035

Indonesia

Ireland

Israel

62-21-350-3408

Tunisia

+216 1 891 222

+353 1890 923902

+972 (0) 9 803 4848

Turkey

+90 216 579 7171

+7 (380-44) 490-3520

Ukraine

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chapter 10

country/region

Italy

hp technical support

country/region

hp technical support

+971 4 883 845

+39 848 800 871

United Arab Emirates

United Kingdom

Japan

0570 000 511

+44 (0) 870 010 4320

+81 3 3335 9800

Jordan

Korea

+971 4 883 8454

+82 1588 3003

+971 4 883 8454

Venezuela

01-800-4746.8368

(502) 207-8488

84-8-823-4530

Venezuela (Caracas)

Vietnam

Kuwait

Lebanon

Yemen

+971 4 883 8454

1 This Call Center supports French-speaking customers from the following countries: Morocco,

Tunisia, and Algeria.

2 This Call Center supports German-, French- and Italian-speaking customers in Switzerland.

call in Australia post-warranty

If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of-

warranty support fee of $27.50 (inc GST) will be charged to your credit card. You can also

call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to

5:00 P.M. Monday through Friday. Charges and support hours are subject to change

without notice.

prepare your hp psc for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are

requested to send your HP PSC in for service, please follow the power off and repackage

steps below to avoid further damage to the HP product.

Turn on the HP PSC.

Disregard steps 1 through 6 if your device will not turn on and the print carriage is

in the home position. You will not be able to remove the print cartridges. Proceed to

step 7.

Open the print-carriage access door.

Remove the print cartridges from their holders, and lower the latches. See replace

the print cartridges on page 83 for information on removing the print cartridges.

Caution! Remove both print cartridges and lower both latches. Failure to

do so might damage your HP PSC.

Place the print cartridges in an airtight bag so they will not dry out, and put them

aside. Do not send them with the HP PSC, unless instructed to by the HP customer

support call agent.

Close the print-carriage access door and wait a few minutes for the print carriage to

move back to its home position.

Turn off the HP PSC.

hp psc 2400 series

get hp psc support

Remove the front panel cover as follows:

a. Make sure the color graphics display is lying flat against the HP PSC.

b. Place your finger on the top right corner of the front panel cover.

c. Gently pry the corner up and lift the front panel cover from the device as shown

below.

Tip: You can also use a thin, flat object, such as a credit card, to lift the

front panel cover. Gently slide the credit card at a slight angle, about 45

degrees, between the color graphics display and the front panel cover.

Apply slight downward pressure to lift the front panel cover.

Retain the front panel cover. Do not return the front panel cover with the HP PSC.

If available, pack the HP PSC for shipment by using the original packing materials or

the packaging materials that came with your exchange device.

If you do not have the original packaging materials, please use other adequate

packaging materials. Shipping damage caused by improper packaging and/or

improper transportation is not covered under the warranty.

reference guide

chapter 10

10 Place the return shipping label on the outside of the box.

11 Include the following items in the box:

–

A brief description of symptoms for service personnel (samples of print quality

problems are helpful).

A copy of the sales slip or other proof of purchase to establish the warranty

coverage period.

Your name, address, and a phone number where you can be reached during

the day.

hp distribution center

To order HP PSC software, a copy of the printed Reference Guide, a Setup Poster, or other

customer-replaceable parts, do one of the following:

•

In the U.S. or Canada, call 1-800-HP-INVENT (1-800-474-6836).

Outside of this country/region, go to this website:

www.hp.com/support

hp psc 2400 series

warranty information

Your HP PSC comes with a limited warranty that is described in this section. Information

about how to obtain warranty service and how you can upgrade your standard factory

warranty is also provided.

This section contains the following topics:

•

duration of limited warranty on page 97

warranty service on page 97

warranty upgrades on page 97

returning your hp psc for service on page 98

hewlett-packard limited global warranty statement on page 98

duration of limited warranty

Duration of Limited Warranty (hardware and labor): 1 Year

Duration of Limited Warranty (CD media): 90 Days

Duration of Limited Warranty (ink cartridges): Until the genuine HP ink is depleted, or the

“end of warranty” date printed on the product is reached, whichever occurs first.

warranty service

express service

To obtain HP express repair service, the customer must contact an HP service office or an

HP Customer Support Center for basic troubleshooting first. See hp customer support on

page 91 for steps to take before calling Customer Support.

If a customer device needs a minor part replacement and these parts can normally be

replaced by the customer, the customer-replaceable components may be serviced through

expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;

provide telephone assistance on replacement of the component; and pay shipping

charges, duty, and taxes for any part that HP asks to be returned.

The HP Customer Support Center may direct customers to designated authorized service

providers who are certified by HP to service the HP product.

warranty upgrades

Upgrade your standard factory warranty to a total of three years with the

HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must

be purchased within the first 180 days of product purchase. This program offers phone

support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through

Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support

call it is determined that you need a replacement product, then HP will ship you this product

next business day free of charge. Available in U.S. only.

For more information, please call 1-888-999-4747 or visit the HP website:

www.hp.com/go/hpsupportpack

Outside the U.S., please call your local HP Customer Support office. See call elsewhere in

the world on page 92 for a list of international Customer Support numbers.

chapter 11

returning your hp psc for service

Before returning your HP PSC for service, you must call HP Customer Support. See

hp customer support on page 91 for steps to take before calling Customer Support.

hewlett-packard limited global warranty statement

The following information specifies the HP limited global warranty.

This section contains the following topics:

•

extent of limited warranty on page 98

limitations of warranty on page 99

limitations of liability on page 99

local law on page 99

limited warranty information for EU countries on page 100

extent of limited warranty

Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP PSC

2400 Series product (“Product”), including related software, accessories, media, and

supplies, shall be free from defects in material and workmanship for the duration, which

begins on the date of purchase by the Customer.

For each hardware Product, the duration of HP’s limited warranty is one year for parts

and one year for labor. For all other Products, the duration of HP’s limited warranty for

both parts and labor is ninety days.

For each software Product, HP’s limited warranty applies only to a failure to execute

programming instructions. HP does not warrant that the operation of any Product shall be

uninterrupted or error free.

HP’s limited warranty covers only those defects which arise as a result of normal use of a

Product, and does not cover any other problems, including those which arise as a result of

(a) improper maintenance or modification, (b) software, accessories, media, or supplies

not provided or supported by HP, or (c) operation outside the Product’s specifications.

For any hardware Product, the use of a non-HP ink cartridge or a refilled ink cartridge does

not affect either the warranty to the Customer or any HP support contract with the Customer.

However, if Product failure or damage is attributable to the use of a non-HP or refilled ink

cartridge, HP shall charge its standard labor and materials charges to service the Product

for the failure or damage.

If HP receives, during the applicable warranty period, notice of a defect in any Product,

HP shall either repair or replace the defective Product, at HP’s option. Where labor charges

are not covered by HP’s limited warranty, repairs shall be at HP’s standard charges for

labor.

If HP is unable to repair or replace, as applicable, a defective Product which is covered by

HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund

the purchase price for the Product.

HP shall have no obligation to repair, replace, or refund until the Customer returns the

defective Product to HP.

Any replacement product may be either new or like-new, provided that it has functionality

at least equal to that of the Product being replaced.

HP products, including each Product, may contain remanufactured parts, components, or

materials equivalent to new in performance.

hp psc 2400 series

warranty information

HP’s limited warranty for each Product is valid in any country/region or locality where HP

has a support presence for the Product and where HP has marketed the Product. The level

of warranty service may vary according to local standards. HP shall have no obligation to

alter the form, fit, or function of the Product in order to make it operate in a country/region

or locality for which the Product was never intended to operate.

limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY

SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER

EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP PRODUCTS, AND

SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR

PURPOSE.

limitations of liability

To the extent allowed by local law, the remedies provided in this Limited Warranty

Statement are the Customer’s sole and exclusive remedies.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS

SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT

SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,

INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,

TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY

OF SUCH DAMAGES.

local law

This Limited Warranty Statement gives the Customer specific legal rights. The Customer may

also have other rights which vary from state to state in the United States, from province to

province in Canada, and from country/region to country/region elsewhere in the world.

To the extent this Limited Warranty Statement is inconsistent with local law, this Statement

shall be deemed modified to be consistent with such local law. Under such local law,

certain disclaimers and limitations of this Statement may not apply to the Customer. For

example, some states in the United States, as well as some governments outside the United

States (including provinces in Canada), may:

Preclude the disclaimers and limitations in this Statement from limiting the statutory rights

of a consumer (e.g. the United Kingdom);

Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

Grant the Customer additional warranty rights, specify the duration of implied warranties

which the manufacturer cannot disclaim, or not allow limitations on the duration of implied

warranties.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS

IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO,

THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP

PRODUCTS TO SUCH CUSTOMERS.

reference guide

chapter 11

limited warranty information for EU countries

Listed below are the names and addresses of the HP entities which grant HP’s Limited

Warranty (manufacturer’s warranty) in EU countries.

You may also have statutory legal rights against the seller on the basis of the purchase

agreement in addition to the manufacturer’s warranty, which are not restricted by this

manufacturer’s warranty.

Belgique/Luxembourg

Hewlett-Packard Belgium SA/NV

Woluwedal 100

Ireland

Hewlett-Packard Ireland Ltd.

30 Herbert Street

IRL-Dublin 2

Boulevard de la Woluwe

B-1200 Brussels

Danmark

Nederland

Hewlett-Packard A/S

Kongevejen 25

DK-3460 Birkeroed

Hewlett-Packard Nederland BV

Startbaan 16

1187 XR Amstelveen NL

France

Portugal

Hewlett-Packard France

1 Avenue du Canada

Zone d’Activite de Courtaboeuf

F-91947 Les Ulis Cedex

Hewlett-Packard Portugal - Sistemas de

Informática e de Medida S.A.

Edificio D. Sancho I

Quinta da Fonte

Porto Salvo

2780-730 Paco de Arcos

P-Oeiras

Deutschland

Österreich

Hewlett-Packard GmbH

Herrenberger Straße 110-140

D-71034 Böblingen

Hewlett-Packard Ges.m.b.H.

Lieblgasse 1

A-1222 Wien

España

Suomi

Hewlett-Packard Española S.A.

Carretera Nacional VI

km 16.500

Hewlett-Packard Oy

Piispankalliontie 17

FIN-02200 Espoo

28230 Las Rozas

E-Madrid

Greece

Sverige

Hewlett-Packard Hellas

265, Mesogion Avenue

15451 N. Psychiko Athens

Hewlett-Packard Sverige AB

Skalholtsgatan 9

S-164 97 Kista

Italia

United Kingdom

Hewlett-Packard Ltd

Cain Road

Hewlett-Packard Italiana S.p.A

Via G. Di Vittorio 9

20063 Cernusco sul Naviglio

I-Milano

Bracknell

GB-Berks RG12 1HN

100

hp psc 2400 series

technical information

The technical specifications and international regulatory information for your HP PSC are

provided in this section.

This section contains the following topics:

•

system requirements on page 101

paper specifications on page 102

print specifications on page 104

print margin specifications on page 104

copy specifications on page 105

fax specifications on page 106

photo memory card specifications on page 106

scan specifications on page 107

physical specifications on page 107

power specifications on page 107

environmental specifications on page 107

additional specifications on page 107

environmental product stewardship program on page 108

regulatory notices on page 109

system requirements

The following specifications are subject to change without notice.

Windows PC requirements

item

minimum

recommended

Processor

See Read Me file for details

Operating System

Windows 98

RAM

128 MB

256 MB

Windows 98SE

Windows ME

Windows 2000

Windows XP

RAM

128 MB

256 MB or more

Disk space needed for installation

See Read Me file for details

50 MB

Additional disk space needed for

scanned images

Additional disk space needed for

Memories Disc

700 MB

Monitor

SVGA 800 by 600

16-bit color

Additional hardware

I/O

CD-ROM drive

Available USB port

Internet access

Recommended

101

chapter 12

Windows PC requirements

item

minimum

recommended

Sound card

Other

Recommended

Microsoft Internet Explorer

5.01 or higher

Macintosh requirements

item

minimum

recommended

Processor

See Read Me file for details

Operating System

Macintosh OS 9

Macintosh OS X

RAM

64 MB

128 MB

256 MB

Disk space needed for installation

Macintosh OS 9

See Read Me file for details

Macintosh OS X

Additional disk space needed for

scanned images

50 MB

Additional disk space needed for

Memories Disc

700 MB

Monitor

SVGA 800 by 600

CD-ROM drive

Additional hardware

I/O

Available USB port

Internet access

Sound card

Other

Recommended

Microsoft Internet Explorer

5.01 or higher

paper specifications

This section contains the following topics:

•

paper tray capacities on page 102

paper sizes on page 103

paper tray capacities

type

paper weight

input tray¹

output tray²

Plain paper

Legal paper

Cards

16 to 24 lb.

150 (20 lb. paper)

50 (20 lb. paper)

(60 to 90 gsm)

20 to 24 lb.

150 (20 lb. paper)

50 (20 lb. paper)

(75 to 90 gsm)

110 lb. index max

(200 gsm)

Envelopes

20 to 24 lb.

(75 to 90 gsm)

102

hp psc 2400 series

technical information

output tray²

type

paper weight

input tray¹

Banners

16 to 24 lb.

20 or fewer

(60 to 90 gsm)

Transparency film

Labels

N/A

25 or fewer

20 sheets

4 by 6 inch

145 lb.

(10 by 15 cm)

photo paper

(236 gsm)

1 Maximum capacity.

2 Output tray capacity is affected by the type of paper and the amount of ink you are using.

HP recommends emptying the output tray frequently.

paper sizes

type

size

Paper

Letter: 8.5 by 11 inches (216 by 279 mm)

Legal: 8.5 by14 inch (216 by 356 mm)

A4: 210 by 297 mm

Photo: 4 by 6 inches (101 by 152 mm), 5 by 7 inches (127

by 178 mm), 8.5 by 11 inches (216 by 279 mm), L (Japan

only) 3.5 by 5 inches (89 by 127 mm)

Banner

Letter: HP Banner Paper, A4

Z-fold Computer Paper: (Tractor Perforations Removed)

Envelopes

U.S. #10: 4.12 by 9.5 inches (105 by 241 mm)

A2: 4.37 by 5.75 inches (111 by146 mm)

DL: 4.33 by 8.66 inches (110 by 220 mm)

C6: 4.49 by 6.38 inches (114 by 162 mm)

Transparency films

Cards

Letter: 8.5 by 11 inches (216 by 279 mm)

A4: 210 by 297 mm

3 by 5 inches (76 by 127 mm)

4 by 6 inches (101 by 152 mm)

5 by 7 inches (127 by 178 mm)

Hagaki postcard: 100 by 148 mm

Labels

Letter: 8.5 by 11 inches (216 by 279 mm)

A4: 210 by 297 mm

Custom

3 by 5 inches up to 8.5 by 14 inches (76 by 127 mm up to

216 by 356 mm)

reference guide

103

chapter 12

print specifications

•

600 by 600 dpi black

1200 by 1200 dpi color with HP PhotoREt III

Method: drop-on-demand thermal inkjet

Language: HP PCL Level 3, PCL3 GUI or PCL 10

Print speeds vary according to the complexity of the document

Duty cycle: 500 printed pages per month (average)

Duty cycle: 5000 printed pages per month (maximum)

mode

resolution (dpi)

1200 by 1200

speed (ppm)

Best

Black

Color

0.5

(up to 4800 dpi optimized )

600 by 600

Normal

Fast

Black

Color

Black

Color

600 by 600

300 by 300

1 Up to 4800 by 1200 optimized dpi color printing on premium photo papers,

1200 by 1200 input dpi.

print margin specifications

top

bottom

left

right

(leading edge) (trailing edge)¹

paper

U.S. letter

0.07 inches

(1.8 mm)

0.46 inches

(11.7 mm)

0.25 inches

(6.4 mm)

0.25 inches

(6.4 mm)

U.S. legal

ISO A4

0.07 inches

(1.8 mm)

0.46 inches

(11.7 mm)

0.25 inches

(6.4 mm)

0.25 inches

(6.4 mm)

0.07 inches

(1.8 mm)

0.46 inches

(11.7 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

envelopes

U.S. No. 10

0.13 inches

(3.4 mm)

0.46 inches

(11.7 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

A2 (5.5 baronial) 0.13 inches

(3.4 mm)

0.46 inches

(11.7 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

0.46 inches

(11.7 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

0.46 inches

(11.7 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

cards

U.S. 3 by 5 inches 0.07 inches

(1.8 mm)

0.46 inches

(11.7 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

104

hp psc 2400 series

technical information

top

bottom

left

right

(leading edge) (trailing edge)¹

U.S. 4 by 6 inches 0.07 inches

0.46 inches

(11.7 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

(1.8 mm)

U.S. 5 by 8 inches 0.07 inches

(1.8 mm)

0.46 inches

(11.7 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

ISO and JIS A6

0.07 inches

(1.8 mm)

0.46 inches

(11.7 mm)

0.13 inches

(3.43.4 mm)

0.13 inches

(3.4 mm)

Hagaki (100 by

148 mm)

0.07 inches

(1.8 mm)

0.46 inches

(11.7 mm)

0.13 inches

(3.4 mm)

0.13 inches

(3.4 mm)

Borderless photo

(4 by 6 inches)

Borderless A6 card

(105 by 148 mm)

Borderless Hagaki

(100 by 148 mm)

1 This margin is not Inkjet-compatible; however, the total writing area is compatible. The

writing area is offset from center by 0.21 inches (5.4 mm), which causes asymmetric

top and bottom margins.

copy specifications

•

Digital image processing

•

Up to 99 copies from original (varies by model)

Digital zoom from 25 to 400% (varies by model)

Fit to page, Poster, Many on page

Up to 21 copies per minute black; 14 copies per minute color (varies by model)

Copy speeds vary according to the complexity of the document

mode

speed

(ppm)

print resolution (dpi) scan resolution (dpi)¹

Best

Black

Color

Black

Color

Black

Color

up to 0.8

up to 7

1200 by 1200

600 by 1200

600 by 600

1200 by 2400

600 by 1200

Normal

Fast

up to 4

up to 21

up to 14

300 by 1200

600 by 300

1 Maximum at 400% scaling.

2 On photo paper or premium paper.

reference guide

105

chapter 12

fax specifications

•

Walk-up color fax

Up to 60 speed dials (varies by model)

Up to 60-page memory (varies by model). (Based on ITU-T Test Image #1 at

standard resolution. More complicated pages or higher resolution will take longer

and use more memory.)

•

Manual multiple page fax

Automatic redial (up to five times)

Confirmation and activity reports

CCITT/ITU Group 3 fax with Error Correction Mode

36.6 Kbps transmission

6 seconds/page speed at 33.6 Kbps. (based on ITU-T Test Image #1 at standard

resolution. More complicated pages or higher resolution will take longer and use

more memory.)

•

Ring detect with automatic fax/answering machine switching

photo (dpi)

fine (dpi)

standard (dpi)

Black

Color

200 by 200

200 by 100

(8-bit grayscale)

200 by 200

photo memory card specifications

•

Maximum recommended number of files on a memory card: 1,000

•

Maximum recommended individual file size: 12 megapixels maximum, 8 MB

maximum

•

Maximum recommended memory card size: 1 GB (solid state only)

Note: Approaching any of the recommended maximums on a memory card might

cause the performance of the HP PSC to run slower than expected.

supported memory card types

CompactFlash

SmartMedia

Memory Stick

Memory Stick Duo

Memory Stick Pro

Secure Digital

MultiMediaCard (MMC)

xD-Picture Card

106

hp psc 2400 series

technical information

scan specifications

•

Image editor included

OCR software automatically converts scanned text to editable text

Scan speeds vary according to the complexity of the document

item

description

Resolution

1200 by 2400 dpi optical, up to 19,200

dpi enhanced

Color

48-bit color

8-bit grayscale (256 levels of gray)

Interface

TWAIN-compliant

US letter, A4

Scanning Area

physical specifications

•

Height: 8.7 inches (22 cm) (color graphics display in the down position)

Width: 18.2 inches (46 cm)

Depth: 14.6 inches (37 cm)

Weight:19 pounds (8.6 kg)

power specifications

•

Power consumption: 80 W maximum

Input voltage: AC 100 to 240 V ~ 1 A 50–60 Hz, grounded

Output voltage: DC 32 V===940 mA, 16V===625 mA

environmental specifications

•

Recommended operating temperature range: 15º to 32º C (59º to 90º F)

Allowable operating temperature range: 5º to 40º C (41º to 104º F)

Humidity: 15 to 85% RH non-condensing

Non-operating (Storage) temperature range: –4º to 60º C (–40º to 140º F)

In the presence of high electromagnetic fields, it is possible the output from the

HP PSC might be slightly distorted

•

HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to

minimize injected noise due to potential high electromagnetic fields

additional specifications

•

Memory: 8 MB ROM, 32 MB DRAM

If you have Internet access, you can get acoustic information from the HP website. Go to:

www.hp.com/support

reference guide

107

chapter 12

environmental product stewardship program

This section contains the following topics:

•

protecting the environment on page 108

ozone production on page 108

energy use on page 108

paper use on page 108

plastics on page 108

material safety data sheets on page 108

recycling program on page 109

hp inkjet supplies recycling program on page 109

protecting the environment

Hewlett-Packard is committed to providing quality products in an environmentally sound

manner. This product has been designed with several attributes to minimize impacts on our

environment.

For more information, visit HP’s Commitment to the Environment website at:

www.hp.com/hpinfo/globalcitizenship/environment/index.html

ozone production

This product generates no appreciable ozone gas (O ).

energy use

Energy usage drops significantly while in ENERGY STAR mode, which saves natural

resources, and saves money without affecting the high performance of this product. This

product qualifies for ENERGY STAR, which is a voluntary program established to

encourage the development of energy-efficient office products.

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR

partner, HP has determined that this product meets ENERGY STAR guidelines for energy

efficiency.

For more information on ENERGY STAR guidelines, go to the following website:

www.energystar.gov

paper use

This product is suited for the use of recycled paper according to DIN 19309.

plastics

Plastic parts over 25 grams are marked according to international standards that enhance

the ability to identify plastics for recycling purposes at the end of the product’s life.

material safety data sheets

Material safety data sheets (MSDS) can be obtained from the HP website at:

www.hp.com/go/msds

Customers without Internet access should contact their local HP Customer Support Center.

108

hp psc 2400 series

technical information

recycling program

HP offers an increasing number of product return and recycling programs in many

countries, as well as partnering with some of the largest electronic recycling centers

throughout the world. HP also conserves resources by refurbishing and reselling some of

its most popular products.

This HP product contains the following materials that might require special handling at end-

of-life:

•

Mercury in the fluorescent lamp in the scanner (< 2mg)

Lead in solder

hp inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program

is available in many countries/regions, and lets you recycle used print cartridges free of

charge. For more information, see the following website:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html

regulatory notices

The HP PSC is designed to meet the regulatory requirements for your country/region.

This section contains the following topics:

•

regulatory model identification number on page 109

notice to users of the U.S. telephone network: FCC requirements on page 109

FCC statement on page 110

note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users

of the Canadian telephone network on page 111

•

note à l’attention des utilisateurs Canadien/notice to users in Canada on page 112

notice to users of the European Economic Area on page 112

notice to users of the German telephone network on page 112

declaration of conformity (European Union) on page 112

geräuschemission on page 113

notice to users in Japan (VCCI-2) on page 113

notice to users in Korea on page 113

regulatory model identification number

For regulatory identification purposes, your product is assigned a Regulatory Model

Number. The Regulatory Model Number for your product is SDGOB-0301-02. This

regulatory number should not be confused with the marketing name (HP PSC 2400

Photosmart Series) or product number (Q3083A).

notice to users of the U.S. telephone network: FCC requirements

This equipment complies with FCC rules, Part 68. On this equipment is a label that

contains, among other information, the FCC Registration Number and Ringer Equivalent

Number (REN) for this equipment. If requested, provide this information to your telephone

company.

An FCC compliant telephone cord and modular plug is provided with this equipment. This

equipment is designed to be connected to the telephone network or premises wiring using

a compatible modular jack which is Part 68 compliant. This equipment connects to the

telephone network through the following standard network interface jack: USOC RJ-11C.

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The REN is useful to determine the quantity of devices you may connect to your telephone

line and still have all of those devices ring when your number is called. Too many devices

on one line may result in failure to ring in response to an incoming call. In most, but not

all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of

the number of devices you may connect to your line, as determined by the REN, you should

call your local telephone company to determine the maximum REN for your calling area.

If this equipment causes harm to the telephone network, your telephone company may

discontinue your service temporarily. If possible, they will notify you in advance. If advance

notice is not practical, you will be notified as soon as possible. You will also be advised of

your right to file a complaint with the FCC. Your telephone company may make changes

in its facilities, equipment, operations, or procedures that could affect the proper operation

of your equipment. If they do, you will be given advance notice so you will have the

opportunity to maintain uninterrupted service.

If you experience trouble with this equipment, please contact the manufacturer, or look

elsewhere in this manual, for warranty or repair information. Your telephone company may

ask you to disconnect this equipment from the network until the problem has been corrected

or until you are sure that the equipment is not malfunctioning.

This equipment may not be used on coin service provided by the telephone company.

Connection to party lines is subject to state tariffs. Contact your state’s public utility

commission, public service commission, or corporation commission for more information.

This equipment includes automatic dialing capability. When programming and/or making

test calls to emergency numbers:

•

Remain on the line and explain to the dispatcher the reason for the call.

Perform such activities in the off-peak hours, such as early morning or late evening.

Note: The FCC hearing aid compatibility rules for telephones are not applicable to

this equipment.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use

a computer or other electronic device, including fax machines, to send any message unless

such message clearly contains in a margin at the top or bottom of each transmitted page

or on the first page of transmission, the date and time it is sent and an identification of the

business, other entity, or other individual sending the message and the telephone number

of the sending machine or such business, other entity, or individual. (The telephone number

provided may not be a 900 number or any other number for which charges exceed local

or long-distance transmission charges.) In order to program this information into your fax

machine, you should complete the steps described in the software.

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified

that the following notice be brought to the attention of users of this product.

Declaration of Conformity: This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is

subject to the following two conditions: (1) this device may not cause harmful interference,

and (2) this device must accept any interference received, including interference that may

cause undesired operation. Class B limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses,

and can radiate radio frequency energy, and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications. However, there

is no guarantee that interference will not occur in a particular installation. If this equipment

110

hp psc 2400 series

technical information

does cause harmful interference to radio or television reception, which can be determined

by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

•

Reorient the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100.

The user may find the following booklet prepared by the Federal Communications

Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This

booklet is available from the U.S. Government Printing Office, Washington DC, 20402.

Stock No. 004-000-00345-4.

Caution! Pursuant to Part 15.21 of the FCC Rules, any changes or

modifications to this equipment not expressly approved by the

Hewlett-Packard Company may cause harmful interference and void the

FCC authorization to operate this equipment.

note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to

users of the Canadian telephone network

Cet appareil est conforme aux spécifications techniques des équipements terminaux

d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.

L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été

effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications

techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne

signifie en aucun cas que l’appareil a été validé par Industrie Canada.

Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées

à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique

d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution

est particulièrement importante dans les zones rurales.

Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit

une indication sur le nombre maximal de terminaux qui peuvent être connectés à une

interface téléphonique. La terminaison d’une interface peut se composer de n’importe

quelle combinaison d’appareils, à condition que le total des numéros REN ne dépasse pas

Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.2B.

This equipment meets the applicable Industry Canada Terminal Equipment Technical

Specifications. This is confirmed by the registration number. The abbreviation IC before the

registration number signifies that registration was performed based on a Declaration of

Conformity indicating that Industry Canada technical specifications were met. It does not

imply that Industry Canada approved the equipment.

Users should ensure for their own protection that the electrical ground connections of the

power utility, telephone lines and internal metallic water pipe system, if present, are

connected together. This precaution may be particularly important in rural areas.

Note: The Ringer Equivalence Number (REN) assigned to each terminal device

provides an indication of the maximum number of terminals allowed to be connected

to a telephone interface. The termination on an interface may consist of any

combination of devices subject only to the requirement that the sum of the Ringer

Equivalence Numbers of all the devices does not exceed 5.

The REN for this product is 0.2B, based on FCC Part 68 test results.

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note à l’attention des utilisateurs Canadien/notice to users in Canada

Le présent appareil numérique n‘émet pas de bruit radioélectrique dépassant les limites

applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le

brouillage radioélectrique édicté par le ministère des Communications du Canada.

This digital apparatus does not exceed the Class B limits for radio noise emissions from the

digital apparatus set out in the Radio Interference Regulations of the Canadian Department

of Communications.

notice to users of the European Economic Area

This product is designed to interwork with the analogue telephone networks in the

following countries:

Austria

Greece

Portugal

Belgium

Denmark

Finland

France

Ireland

Spain

Italy

Sweden

Luxembourg

Netherlands

Norway

Switzerland

United Kingdom

Germany

Network compatibility depends on customer selected settings, which must be reset to use

the equipment on a telephone network in a country/region other than where the product

was purchased. Contact the vendor or Hewlett-Packard Company if addition product

support is necessary.

This equipment has been certified by the manufacturer in accordance with Directive 1999/

5/EC (annex II) for Pan-European single-terminal connection to the public switched

telephone network (PSTN). However, due to differences between the individual PSTNs

provided in different countries, the approval does not, of itself, give an unconditional

assurance of successful operation on every PSTN network termination point.

In the event of problems, you should contact your equipment supplier in the first instance.

This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the

unlikely event of problems with loop disconnect dialing, it is recommended to use this

equipment only with the DTMF tone dial setting.

notice to users of the German telephone network

This HP fax product is designed to connect only to the analogue public-switched telephone

network (PSTN). Please connect the TAE N telephone connector plug, provided with the

HP PSC 2400 and HP PSC 2500 series into the wall socket (TAE 6) code N. This HP fax

product can be used as a single device and/or in combination (in serial connection) with

other approved terminal equipment.

declaration of conformity (European Union)

The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and

EN 45014. It identifies the product, manufacturer’s name and address, and applicable

specifications recognized in the European community.

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hp psc 2400 series

technical information

geräuschemission

LpA < 70 dB

am Arbeitsplatz

im Normalbetrieb

nach DIN 45635 T. 19

notice to users in Japan (VCCI-2)

notice to users in Korea

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declaration of conformity

According to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name and Address:

Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA

Regulatory Model

Number:

SDGOB-0301-02

Declares that the product:

Product Name:

HP PSC 2400 Photosmart Series (Q3083A)

Model Number(s):

2405 (Q3086A), 2410 (Q3087A), 2410xi (Q3088A), 2410v

(Q3089A), 2420 (Q3085A), 2450 (Q3090A-Japan only)

Power Adapters:

0950-4466

Conforms to the following product specifications:

Safety:

IEC 60950:1991+A1+A2+A3+A4

EN 60950:1992+A1+A2+A3+A4+A11

UL1950/CSA22.2 No.950, 3rd Edition:1995

NOM 019-SFCI-1993

GB4943: 2001

EMC:

CISPR22:1997 / EN 55022:1998, Class B

CISPR 24:1997 / EN 55024:1998

IEC 61000-3-2:1995 / EN 61000-3-2:1995

IEC 61000-3-3:1994 / EN 61000-3-3:1995

AS/NZS3548

CNS13438, VCCI-2

FCC Part15-Class B/ICES-003, Issue 2

GB9254: 1998

Telecom:

TBR 21:1998

Supplementary Information:

The Product herewith complies with the requirements of EMC Directive 89/336/EEC, Low Voltage

Directive 73/23/EEC and the R&TTE Directive 1999/5/EEC (Annex ll) and carries the CE

marking accordingly:

• This product was tested in a typical configuration

European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger

Strasse 140, D-71034 Böblingen Germany. (FAX +49-7031-14-3143)

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fax setup

After completing all steps in the Setup Poster, use the instructions in this section

to complete your fax setup. Please keep your Setup Poster for later use.

In this section, you will learn how to set up your HP PSC so that faxing works

successfully with any equipment and services you might already have on the

same telephone line as your HP PSC.

This section contains the following topics:

•

how to tell if the instructions in this chapter apply to you on page 115

how to choose the right fax setup for your office on page 116

select your fax setup case from this table on page 118

case A: separate fax line (no voice calls received) on page 119

case B: faxing with a distinctive ring service on the same line on page 119

case C: shared voice/fax line on page 121

case D: fax line shared with PC modem (no voice calls received) on

page 122

•

case E: shared voice/fax line with PC modem on page 123

case F: shared voice/fax line with answering machine on page 124

case G: shared voice/fax line with PC modem and answering machine on

page 126

•

case H: shared voice/fax line with voicemail on page 127

case I: shared voice/fax line with PC modem and voicemail on page 128

faxing from a DSL line on page 130

how to tell if the instructions in this chapter apply to you

The fax setup instructions in this chapter are intended for parallel-type telephone

systems, which are most common in the countries/regions listed in the following

table.

•

Check the table to see if you are located in one of the listed countries/

regions.

–

If your country/region is listed, use the instructions in this chapter to

complete your fax setup.

–

If your country/region does not appear in this list, you probably have

a serial-type telephone system and you should not use the connection

instructions in this chapter. In a serial-type telephone system, connect

all other telephone equipment (modems, phones, and answering

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chapter 13

machines) directly at your telephone wall jack. If you are unsure which

kind of telephone system you have (parallel or serial), check with your

telephone company.

use this chapter if located in one of these countries/regions

Argentina

Canada

Colombia

Indonesia

Korea

Australia

Chile

Brazil

China

Greece

Ireland

India

Japan

Latin America

Philippines

Russia

Malaysia

Poland

Mexico

Portugal

Singapore

Thailand

Vietnam

Saudi Arabia

Taiwan

Venezuela

Spain

USA

how to choose the right fax setup for your office

To fax successfully, you need to know what types of equipment and services (if

any) share the same telephone line with your HP PSC. This is important because

you might need to connect some of your existing office equipment directly to

your HP PSC, and you might also need to change some fax settings before you

can fax successfully.

To determine the best way to set up the HP PSC in your office, first read through

the questions in this section and record your answers. Next, refer to the table in

the following section and choose the recommended setup case based on your

answers.

Be sure to read and answer the following questions in the order they are

presented.

Do you subscribe to a distinctive ringing service through your phone

company that provides multiple phone numbers with different ring

patterns?

‰Yes, I have distinctive ring.

‰No.

If you answered “Yes,” proceed directly to case B: faxing with a distinctive

ring service on the same line on page 119. You do not need to continue

answering questions.

If you answered “No,” please continue answering questions.

Not sure if you have distinctive ring? Many phone companies offer a

distinctive ringing feature that allows you to have several phone numbers

on one phone line.

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When you subscribe to this service, each number will have a different ring

pattern, for example, single, double, and triple rings. You might assign

one phone number with a single ring to your voice calls, and another

phone number with double rings to your fax calls. This allows you—and

your HP PSC—to tell the difference between voice and fax calls when the

phone rings.

Do you receive voice calls at the same phone number you will use for fax

calls on your HP PSC?

‰Yes, I receive voice calls.

‰No.

Please continue answering questions.

Do you have a PC modem on the same telephone line as your HP PSC?

‰Yes, I have a PC modem.

‰No.

Here is how to determine if you have a PC modem. If you answer “yes” to

any of the following questions, you are using a PC modem:

–

Do you send and receive faxes directly to and from your computer

programs via dial-up connection?

–

Do you use e-mail on your computer via dial-up connection?

Do you access the Internet from your computer via dial-up connection?

Please continue answering questions.

Do you have an answering machine that answers voice calls at the same

phone number you will use for fax calls on your HP PSC?

‰

Yes, I have an answering machine.

No.

Please continue answering questions.

Do you subscribe to a voicemail service through your phone company at

the same phone number you will use for fax calls on your HP PSC?

‰

Yes, I have a voicemail service.

No.

Please continue answering questions.

Do you have a digital subscriber line (DSL) through your phone company?

‰Yes, I have a DSL line.

‰No.

If you answered “Yes,” you will need to connect a DSL filter between your

telephone wall jack and your HP PSC.

First select and connect a fax setup case according to your answers to the

previous questions, and then see faxing from a DSL line on page 130 for

instructions on how to connect the DSL filter.

Caution! If you have a DSL line and you do not connect a DSL

filter, you will not be able to send and receive faxes with your

HP PSC.

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select your fax setup case from this table

Now that you have answered all of the questions about the equipment and

services that share the phone line with your HP PSC, you are ready to choose

the best setup case for your office.

From the first column in the following table, choose the combination of

equipment and services applicable to your office setting. Then look up the

appropriate setup case in the second column. Step-by-step instructions are

included for each case later in this chapter.

If you have answered all of the questions in the previous section and have none

of the described equipment or services, choose “None” from the first column in

the table.

other equipment/services sharing your fax line

None

(You answered “No” to all questions.)

recommended fax setup

Case A: Separate fax line

(no voice calls received)

Distinctive ringing service

Case B: Faxing with a distinctive ring

service on the same line

(You answered “Yes” to question 1 only.)

Voice calls

Case C: Shared voice/fax line

(You answered “Yes” to question 2 only.)

PC modem

Case D: Fax line shared with PC

modem (no voice calls received)

(You answered “Yes” to question 3 only.)

Voice calls and PC modem

Case E: Shared voice/fax line with PC

modem

(You answered “Yes” to questions 2 and 3 only.)

Voice calls and answering machine

Case F: Shared voice/fax line with

answering machine

(You answered “Yes” to questions 2 and 4 only.)

Voice calls, PC modem, and answering machine

Case G: Shared voice/fax line with

PC modem and answering machine

(You answered “Yes” to questions 2, 3, and 4

only.)

Voice calls and voicemail service

Case H: Shared voice/fax line with

voicemail

(You answered “Yes” to questions 2 and 5 only.)

Voice calls, PC modem, and voicemail service

Case I: Shared voice/fax line with PC

modem and voicemail

(You answered “Yes” to questions 2, 3, and 5

only.)

Digital subscriber line (DSL), plus any other equipment Connect any other equipment as

and services listed in this table

described in the setup case you

selected from this table, and then

connect a DSL filter as described in

faxing from a DSL line on page 130.

(You answered “Yes” to question 6 and any

others.)

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fax setup

case A: separate fax line (no voice calls received)

If you have a separate fax line on which you receive no voice calls, and you have

no other equipment connected on this phone line, connect your HP PSC as

described in this section.

Telephone

wall jack

Back view of the HP PSC

Use the phone cord

supplied in the box with

your HP PSC

Using the phone cord supplied in the box with your HP PSC, connect one

end to your telephone wall jack, then connect the other end to the port

labeled “1-LINE” on the back of your HP PSC.

Caution! If you do not use the supplied cord to connect from the

telephone wall jack to your HP PSC, you might not be able to fax

successfully. This special 2-wire cord is different from the more

common 4-wire phone cords you might already have in your

office. For more information about how to tell the difference

between the cords, see I have difficulties when sending faxes and

when receiving faxes on page 145.

(Optional) Change the Rings to Answer setting to 1 ring or 2 rings.

For information on how to change this setting, see set number of rings

before answering on page 59.

how your hp psc will answer fax calls

When the phone rings, your HP PSC will answer automatically after the number

of rings you set in the Rings to Answer setting. Then it will begin emitting fax

reception tones to the sending fax machine and receive the fax.

case B: faxing with a distinctive ring service on the same line

If you subscribe to a distinctive ringing service through your phone company that

allows you to have multiple phone numbers on one phone line, each with a

different ring pattern, connect your HP PSC as described in this section.

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chapter 13

Telephone

wall jack

Back view of the HP PSC

Use the phone cord

supplied in the box with

your HP PSC

Using the phone cord supplied in the box with your HP PSC, connect one

end to your telephone wall jack, then connect the other end to the port

labeled “1-LINE” on the back of your HP PSC.

Caution! If you do not use the supplied cord to connect from the

telephone wall jack to your HP PSC, you might not be able to fax

successfully. This special 2-wire cord is different from the more

common 4-wire phone cords you might already have in your

office. For more information about how to tell the difference

between the cords, see I have difficulties when sending faxes and

when receiving faxes on page 145.

Change the Answer Ring Pattern setting to the pattern that has been

assigned by the phone company to your fax number, for example, double

rings or triple rings.

For information on how to change this setting, see change the answer ring

pattern (distinctive ringing) on page 68.

Note: Your HP PSC is factory-set to answer all ring patterns. If you do not

set the correct ring pattern assigned by the phone company to your fax

number, your HP PSC might answer both voice calls and fax calls or it

might not answer at all.

(Optional) Change the Rings to Answer setting to 1 ring or 2 rings.

For information on how to change this setting, see set number of rings

before answering on page 59.

how your hp psc will answer fax calls

Your HP PSC will automatically answer incoming calls that have the ring pattern

you selected (Answer Ring Pattern setting) and after the number of rings you

selected (Rings to Answer setting). Then it will begin emitting fax reception tones

to the sending fax machine and receive the fax.

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fax setup

case C: shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you

have no other office equipment on this phone line, connect your HP PSC as

described in this section.

Telephone

wall jack

Back view of the HP PSC

Use the phone cord

Telephone

supplied in the box with

your HP PSC

Using the phone cord supplied in the box with your HP PSC, connect one

end to your telephone wall jack, then connect the other end to the port

labeled “1-LINE” on the back of your HP PSC.

Caution! If you do not use the supplied cord to connect from the

telephone wall jack to your HP PSC, you might not be able to fax

successfully. This special 2-wire cord is different from the more

common 4-wire phone cords you might already have in your

office. For more information about how to tell the difference

between the cords, see I have difficulties when sending faxes and

when receiving faxes on page 145.

Remove the white plug from the port labeled “2-EXT” on the back of your

HP PSC, and then connect a phone to this port.

Now you need to decide how you want to answer fax calls: automatically or

manually.

how to answer fax calls automatically

The HP PSC is factory-set to answer all calls automatically after 5 rings, so you

do not need to change any settings if you want to automatically receive faxes.

Your HP PSC will not be able to distinguish between fax and voice calls in this

case, however, so if you suspect a voice call is incoming, you will need to

answer it before the 5th ring or the HP PSC will answer first.

Note: If you pick up the phone before the 5th ring and hear fax tones from

a sending fax machine, you will need to manually answer the fax call. For

information on how to receive fax calls manually from your attached phone

and from an extension phone, see receive a fax manually on page 61.

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how to answer fax calls manually

To receive faxes manually, you must be available to respond in person to

incoming fax calls or your HP PSC cannot receive faxes.

Before you can answer fax calls manually, you must change the Rings to Answer

setting to No Answer as described in set number of rings before answering on

page 59. For information on how to receive fax calls manually from your

attached phone and from an extension phone, see receive a fax manually on

page 61.

case D: fax line shared with PC modem (no voice calls

received)

If you have a fax line on which you receive no voice calls, and you also have a

PC modem connected on this line, connect your HP PSC as described in this

section.

Note: Since your PC modem shares the telephone line with your HP PSC,

you will not be able to use both simultaneously. For example, while you are

sending and receiving faxes, you will not be able to e-mail or access the

Internet.

Telephone

wall jack

Back view of the HP PSC

Use the phone cord

PC modem

supplied in the box with

your HP PSC

Remove the white plug from the port labeled “2-EXT” on the back of your

HP PSC.

Find the phone cord that connects from the back of your computer (your

PC modem) to a wall jack. Disconnect the cord from the wall jack and

plug it into the port labeled “2-EXT” on the back of your HP PSC.

Using the phone cord supplied in the box with your HP PSC, connect one

end to your telephone wall jack, then connect the other end to the port

labeled “1-LINE” on the back of your HP PSC.

Caution! If you do not use the supplied cord to connect from the

telephone wall jack to your HP PSC, you might not be able to fax

successfully. This special 2-wire cord is different from the more

common 4-wire phone cords you might already have in your

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fax setup

office. For more information about how to tell the difference

between the cords, see I have difficulties when sending faxes and

when receiving faxes on page 145.

If your PC modem’s software is set to automatically receive faxes to your

computer, turn off that setting.

Caution! If you do not turn off the auto fax receive setting in your

PC modem software, your HP PSC will not be able to receive

faxes.

(Optional) Change the Rings to Answer setting to 1 ring or 2 rings.

For information on how to change this setting, see set number of rings

before answering on page 59.

how your hp psc will answer fax calls

When the phone rings, your HP PSC will answer automatically after the number

of rings you set in the Rings to Answer setting. Then it will begin emitting fax

reception tones to the sending fax machine and receive the fax.

case E: shared voice/fax line with PC modem

If you receive both voice calls and fax calls at the same phone number, and you

also have a PC modem connected on this phone line, connect your HP PSC as

described in this section.

Note: Since your PC modem shares the telephone line with your HP PSC,

you will not be able to use both simultaneously. For example, while you are

sending and receiving faxes, you will not be able to e-mail or access the

Internet.

OUT

Telephone

wall jack

Back view of the HP PSC

Use the phone cord

PC modem

Telephone

supplied in the box with

your HP PSC

Remove the white plug from the port labeled “2-EXT” on the back of your

HP PSC.

Find the phone cord that connects from the back of your computer (your

PC modem) to a wall jack. Disconnect the cord from the wall jack and

plug it into the port labeled “2-EXT” on the back of your HP PSC.

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If your PC modem’s software is set to automatically receive faxes to your

computer, turn off that setting.

Caution! If you do not turn off the auto fax receive setting in your

PC modem software, your HP PSC will not be able to receive

faxes.

Connect a phone to the “out” port on the back of your PC modem.

Using the phone cord supplied in the box with your HP PSC, connect one

end to your telephone wall jack, then connect the other end to the port

labeled “1-LINE” on the back of your HP PSC.

Caution! If you do not use the supplied cord to connect from the

telephone wall jack to your HP PSC, you might not be able to fax

successfully. This special 2-wire cord is different from the more

common 4-wire phone cords you might already have in your

office. For more information about how to tell the difference

between the cords, see I have difficulties when sending faxes and

when receiving faxes on page 145.

Now you need to decide how you want to answer fax calls: automatically or

manually.

how to answer fax calls automatically

The HP PSC is factory-set to answer all calls automatically after 5 rings, so you

do not need to change any settings if you want to automatically receive faxes.

Your HP PSC will not be able to distinguish between fax and voice calls,

however, so if you suspect a voice call is incoming, you will need to answer it

before the 5th ring or the HP PSC will answer first.

Note: If you pick up the phone before the 5th ring and hear fax tones from

a sending fax machine, you will need to manually answer the fax call. For

information on how to receive fax calls manually from your attached phone

and from an extension phone, see receive a fax manually on page 61.

how to answer fax calls manually

To receive faxes manually, you must be available to respond in person to

incoming fax calls or your HP PSC cannot receive faxes.

Before you can answer fax calls manually, you need to change the Rings to

Answer setting to No Answer as described in set number of rings before

answering on page 59. For information on how to receive fax calls manually

from your attached phone and from an extension phone, see receive a fax

manually on page 61.

case F: shared voice/fax line with answering machine

If you receive both voice calls and fax calls at the same phone number, and you

also have an answering machine that answers voice calls at this phone number,

connect your HP PSC as described in this section.

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OUT

Telephone

wall jack

Back view of the HP PSC

Answering

machine

Telephone

(Optional)

Use the phone cord

supplied in the box with

your HP PSC

Remove the white plug from the port labeled “2-EXT” on the back of your

HP PSC.

Unplug your answering machine from the telephone wall jack, and

connect it to the port labeled “2-EXT” on the back of your HP PSC.

Caution! If you do not connect your answering machine directly

to your HP PSC, fax tones from a sending fax machine might be

recorded on your answering machine, and you might not be able

to receive faxes with your HP PSC.

Set your answering machine to answer after 4 or fewer rings.

Change the Rings to Answer setting on your HP PSC to 6 rings.

For information on how to change this setting, see set number of rings

before answering on page 59.

Using the phone cord supplied in the box with your HP PSC, connect one

end to your telephone wall jack, then connect the other end to the port

labeled “1-LINE” on the back of your HP PSC.

Caution! If you do not use the supplied cord to connect from the

telephone wall jack to your HP PSC, you might not be able to fax

successfully. This special 2-wire cord is different from the more

common 4-wire phone cords you might already have in your

office. For more information about how to tell the difference

between the cords, see I have difficulties when sending faxes and

when receiving faxes on page 145.

(Optional) If your answering machine has no built-in phone, for

convenience you might want to connect a phone to the back of your

answering machine at the “out” port.

how your hp psc will answer fax calls

You set the HP PSC to answer after 6 rings, and you set your answering

machine to answer after 4 or fewer rings. This ensures that your answering

machine will always answer before the HP PSC.

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When the phone rings, your answering machine will answer after the

number of rings you have set, and then play your recorded greeting. The

HP PSC monitors the call during this time, “listening” for fax tones. If

incoming fax tones are detected, the HP PSC will emit fax reception tones

and receive the fax; if there are no fax tones, the HP PSC stops monitoring

the line and your answering machine can record a voice message.

case G: shared voice/fax line with PC modem and answering

machine

If you receive both voice calls and fax calls at the same phone number, and you

also have a PC modem and answering machine connected on this phone line,

connect your HP PSC as described in this section.

Note: Since your PC modem shares the telephone line with your HP PSC,

you will not be able to use both simultaneously. For example, while you are

sending and receiving faxes, you will not be able to e-mail or access the

Internet.

OUT

Telephone

wall jack

Back view of the HP PSC

PC modem

Answering

machine

Telephone

(Optional)

Use the phone cord

supplied in the box with

your HP PSC

Remove the white plug from the port labeled “2-EXT” on the back of your

HP PSC.

Find the phone cord that connects from the back of your computer (your

PC modem) to a wall jack. Disconnect the cord from the wall jack and

plug it into the port labeled “2-EXT” on the back of your HP PSC.

If your PC modem’s software is set to automatically receive faxes to your

computer, turn off that setting.

Caution! If you do not turn off the auto fax receive setting in your

PC modem software, your HP PSC will not be able to receive

faxes.

Unplug your answering machine from the telephone wall jack, and

connect it to the “out” port on the back of your PC modem.

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This allows a direct connection between the HP PSC and your answering

machine, even though the PC modem is connected first in line.

Caution! If you do not connect your answering machine in this

way, fax tones from a sending fax machine might be recorded on

your answering machine, and you might not be able to receive

faxes with your HP PSC.

Set your answering machine to answer after 4 or fewer rings.

Change the Rings to Answer setting on your HP PSC to 6 rings.

For information on how to change this setting, see set number of rings

before answering on page 59.

Using the phone cord supplied in the box with your HP PSC, connect one

end to your telephone wall jack, then connect the other end to the port

labeled “1-LINE” on the back of your HP PSC.

Caution! If you do not use the supplied cord to connect from the

telephone wall jack to your HP PSC, you might not be able to fax

successfully. This special 2-wire phone cord is different from the

more common 4-wire cords you might already have in your office.

For more information about how to tell the difference between the

cords, see I have difficulties when sending faxes and when

receiving faxes on page 145.

(Optional) If your answering machine has no built-in phone, for

convenience you might want to connect a phone to the back of your

answering machine at the “out” port.

how your hp psc will answer fax calls

You set the HP PSC to answer after 6 rings, and you set your answering

machine to answer after 4 or fewer rings. This ensures that your answering

machine will always answer before the HP PSC.

When the phone rings, your answering machine will answer after the

number of rings you have set, and then play your recorded greeting. The

HP PSC monitors the call during this time, “listening” for fax tones. If

incoming fax tones are detected, the HP PSC will emit fax reception tones

and receive the fax; if there are no fax tones, the HP PSC stops monitoring

the line and your answering machine can record a voice message.

case H: shared voice/fax line with voicemail

If you receive both voice calls and fax calls at the same phone number, and you

also subscribe to a voicemail service through your phone company, connect

your HP PSC as described in this section.

Note: The HP PSC cannot receive faxes automatically if you have a

voicemail service, therefore, you must be available to respond in person to

incoming fax calls manually. If you want to receive faxes automatically

instead, contact your phone company to subscribe to a distinctive ringing

service, or to obtain a separate phone line for faxing.

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Telephone

wall jack

Back view of the HP PSC

Telephone

Use the phone cord

supplied in the box with

your HP PSC

Using the phone cord supplied in the box with your HP PSC, connect one

end to your telephone wall jack, then connect the other end to the port

labeled “1-LINE” on the back of your HP PSC.

Caution! If you do not use the supplied cord to connect from the

telephone wall jack to your HP PSC, you might not be able to fax

successfully. This special 2-wire cord is different from the more

common 4-wire phone cords you might already have in your

office. For more information about how to tell the difference

between the cords, see I have difficulties when sending faxes and

when receiving faxes on page 145.

Remove the white plug from the port labeled “2-EXT” on the back of your

HP PSC, and then connect a phone to this port.

Change the Rings to Answer setting to No Answer using the instructions in

set up your hp psc to answer fax calls manually on page 60.

how to answer fax calls manually

You must be available to respond in person to incoming fax calls, or your

HP PSC cannot receive faxes. For information on how to receive fax calls

manually from your attached phone and from an extension phone, see receive a

fax manually on page 61.

case I: shared voice/fax line with PC modem and voicemail

If you receive both voice calls and fax calls at the same phone number, use a

PC modem on the same phone line, and also subscribe to a voicemail service

through your phone company, connect your HP PSC as described in this section.

Note: The HP PSC cannot receive faxes automatically if you have a

voicemail service, therefore, you must be available to respond in person to

incoming fax calls manually. If you want to receive faxes automatically

instead, contact your phone company to subscribe to a distinctive ringing

service, or to obtain a separate phone line for faxing.

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fax setup

Note: Since your PC modem shares the telephone line with your HP PSC,

you will not be able to use both simultaneously. For example, while you are

sending and receiving faxes, you will not be able to e-mail or access the

Internet.

OUT

Telephone

wall jack

Back view of the HP PSC

PC modem

Telephone

Use the phone cord

supplied in the box with

your HP PSC

Remove the white plug from the port labeled “2-EXT” on the back of your

HP PSC.

Find the phone cord that connects from the back of your computer (your

PC modem) to a wall jack. Disconnect the cord from the wall jack and

plug it into the port labeled “2-EXT” on the back of your HP PSC.

If your PC modem’s software is set to automatically receive faxes to your

computer, turn off that setting.

Caution! If you do not turn off the auto fax receive setting in your

modem software, your HP PSC will not be able to receive faxes.

Connect a phone to the “out” port on the back of your PC modem.

Using the phone cord supplied in the box with your HP PSC, connect one

end to your telephone wall jack, then connect the other end to the port

labeled “1-LINE” on the back of your HP PSC.

Caution! If you do not use the supplied cord to connect from the

telephone wall jack to your HP PSC, you might not be able to fax

successfully. This special 2-wire cord is different from the more

common 4-wire phone cords you might already have in your

office. For more information about how to tell the difference

between the cords, see I have difficulties when sending faxes and

when receiving faxes on page 145.

Change the Rings to Answer setting to No Answer using the instructions in

set up your hp psc to answer fax calls manually on page 60.

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how to answer fax calls manually

You must be available to respond in person to incoming fax calls, or your HP PSC

cannot receive faxes. For information on how to receive fax calls manually from

your attached phone and from an extension phone, see receive a fax manually

on page 61.

faxing from a DSL line

If you have a digital subscriber line (DSL) service through your phone company,

use the instructions in this section to connect a DSL filter between the telephone

wall jack and your HP PSC. This filter removes the digital signal that would block

your HP PSC from communicating properly with the telephone line.

Caution! If you have a DSL line and you do not connect the DSL

filter, you will not be able to send and receive faxes with your

HP PSC.

Telephone

wall jack

Back view of the HP PSC

DSL filter supplied

by your DSL

provider

Use the phone cord

supplied in the box with

your HP PSC

First, connect your HP PSC according to the appropriate setup case for

your office. For information, see how to choose the right fax setup for your

office on page 116.

Obtain a DSL filter from your DSL provider.

Using the phone cord supplied in the box with your HP PSC, connect one

end to the open port on the DSL filter, then connect the other end to the

port labeled “1-LINE” on the back of your HP PSC.

Note: While connecting your setup case, you might have already

connected your HP PSC to the telephone wall jack using the HP-supplied

cord. If so, remove this cord from the wall jack and connect it to the open

port on the DSL filter.

Caution! If you do not use the supplied cord to connect from the

DSL filter to your HP PSC, you might not be able to fax

successfully. This special 2-wire cord is different from the more

common 4-wire phone cords you might already have in your

office. For more information about how to tell the difference

between the cords, see I have difficulties when sending faxes and

when receiving faxes on page 145.

Connect the DSL filter cord to the telephone wall jack.

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hp instant share setup and use

HP Instant Share makes it easy to send photos that family and friends can view.

Just take a photo or scan an image, select the photograph or image, and use the

software on your computer to forward the media to an e-mail destination. You

can even upload your photos (depending on your country/region) to an online

photo album, or an online photo finishing service.

With HP Instant Share, family and friends always get photos they can view—no

more large downloads or images that are too big to open. An e-mail with

thumbnail images of your photos is sent with a link to a secure Web page where

your family and friends can easily view, share, print, and save your pictures.

Note: Some operating systems do not support HP Instant Share, but you can

still use your HP Photo & Imaging Director (HP Director) software to send a

photo to family and friends as an e-mail attachment. (For more information,

see send a photo or image using your hp psc (Macintosh) on page 135.)

This section contains the following topics:

•

use hp instant share in five easy steps (Windows) on page 131

send a photo or image using your hp psc (Macintosh) on page 135

why should I register with hp instant share (Windows)? on page 136

use hp instant share in five easy steps (Windows)

HP Instant Share is easy to use with your HP PSC 2400 Series (HP PSC)—

simply:

Insert a photo memory card in your HP PSC and select an image that you

want to send.

Press the E-mail button on the front panel of your HP PSC.

The HP Instant Share tab in the HP Photo & Imaging Gallery (HP Gallery)

opens on your computer.

From the HP Instant Share tab, click Start HP Instant Share.

Create an e-mail destination within HP Instant Share.

Note: You can also set up an Address Book to retain your e-mail addresses.

Send your e-mail message.

For specific information on how to use HP Instant Share, see the following

procedures:

•

use the e-mail button on page 132

use the hp instant share photo menu option on page 133

use a scanned image on page 133

access hp instant share from the hp director on page 134

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Note: Your computer must be connected to the Internet to use HP Instant

Share. If you are an AOL or Compuserve user, please connect to your

Internet service provider before attempting to use HP Instant Share.

use the e-mail button

The E-mail button on your HP PSC lets you easily send a selected photo to

anyone with an e-mail account. For more information see use a photo memory

card on page 21.

Navigate to a photo you want to send and press OK to select it.

Press E-mail.

The HP Instant Share tab within the HP Gallery displays.

Your HP PSC transfers the selected photo to the HP Gallery. The path and

filename of the digital image are shown in the Selection Tray at the bottom

of the window.

Note: Make sure the photo you select appears on the color graphics

display. The photo that appears on the display is sent to the HP Gallery,

even if it is different from the one that you selected.

In the Control area, click Start HP Instant Share.

The Go Online screen appears in the Work area.

Click Next.

The One-Time Setup—Region and Terms of Use screen appears.

Select your country/region from the drop-down list.

Read the Terms of Service, check the I agree box, and click Next.

The Create HP Instant Share E-Mail screen appears.

Complete the To, From, Subject, and Message fields.

Note: To open and maintain an e-mail address book, click Address Book,

Note: To send your e-mail to multiple addresses, click the How to e-mail

multiple people link.

Click Next.

The Add Captions screen appears.

Enter a caption for your photo, and then click Next.

Your photo is uploaded to the HP Instant Share services website.

After the photo is uploaded, the Photos E-mailed screen appears.

Your e-mail is sent with a link to a secure Web page that stores your photo

for 60 days.

10 Click Finish.

The HP Instant Share website opens in your browser.

From the website you can select your photo, and choose from a number of

processing options.

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hp instant share setup and use

use the hp instant share photo menu option

For information on using a photo memory card, see use a photo memory card

on page 21.

Select an photo from your photo memory card.

From the front panel, press Photo, and then press 9.

The HP Instant Share tab within the HP Gallery displays on your PC.

Your HP PSC transfers the selected photo to the HP Gallery. The path and

filename of the digital image are shown in the Selection Tray at the bottom

of the window.

Note: Make sure the photo you select appears on the color graphics

display. The photo that appears on the display is sent to the HP Gallery,

even if it is different from the one that you selected.

In the Control area, click Start HP Instant Share.

The Go Online screen appears in the Work area.

To use HP Instant Share, go to step 6 in access hp instant share from the

hp director below.

use a scanned image

For information on scanning an image, see use the scan features on page 51.

Load your original face down in the right front corner of the glass.

Press Scan.

A preview image of the scan appears in the HP Scan window on the

computer, where you can edit it.

For more information about editing a preview image, see the onscreen

hp photo & imaging help that came with your software.

Make any needed edits to the preview image in the HP Scan window.

When you have finished, click Accept.

The HP PSC sends the scan to the HP Gallery, which automatically opens

and displays the image.

After you have edited the scanned image, select it.

Note: The HP Gallery has many editing tools that you can use to edit your

image and achieve the results you want. For more information, see the

onscreen hp photo & imaging help that came with your software.

Click the HP Instant Share tab.

In the Control area, click Start HP Instant Share.

The Go Online screen appears in the Work area.

To use HP Instant Share, go to step 6 in access hp instant share from the

hp director below.

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access hp instant share from the hp director

This section addresses how to use the HP Instant Share e-mail service. The terms

photo and image are both referred to as image in this section. For more

information on using the HP Director, see the onscreen hp photo & imaging help

that came with your software.

Open the HP Director.

From the HP Director, click HP Gallery.

The HP Photo & Imaging Gallery appears.

Select an image from the folder in which it is stored.

Note: For more information, see the onscreen hp photo & imaging help that

came with your software.

Click the HP Instant Share tab.

In the Control area, click Start HP Instant Share.

The Go Online screen appears in the Work area.

Click Next.

The One-Time Setup—Region and Terms of Use screen appears.

Select your country/region from the drop-down list.

Read the Terms of Service, select the I agree check box, and click Next.

The Select an HP Instant Share Service screen appears.

Select HP Instant Share E-mail: send images through e-mail.

10 Click Next.

11 At the Create HP Instant Share E-Mail screen, complete the To, From,

Subject, and Message fields.

Note: To open and maintain an e-mail address book, click Address Book,

Note: To send your e-mail to multiple addresses, click How to e-mail

multiple people.

12 Click Next.

The Add Captions screen appears.

13 Enter a caption for your digital image, and then click Next.

Your image is uploaded to the HP Instant Share services site.

After the image is uploaded, the Photos E-mailed screen appears.

Your e-mail is sent with a link to a secure Web page that stores your image

for 60 days.

14 Click Finish.

The HP Instant Share website opens in your browser.

From the website, you can select an image, and choose from a number of

processing options.

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send a photo or image using your hp psc (Macintosh)

If your HP PSC is connected to a Macintosh, you can send a photo or image to

anyone with an e-mail account. You initiate your e-mail message from an e-mail

application installed on your computer by pressing E-mail in the HP Gallery. You

open the HP Gallery from the HP Director.

This section contains the following topics:

•

use the e-mail button on page 135

use the hp instant share photo menu option on page 135

use a scanned image on page 136

access the e-mail option from the hp director on page 136

use the e-mail button

The E-mail button on your HP PSC lets you easily send a selected photo to

anyone with an e-mail account. For more information see use a photo memory

card on page 21.

Navigate to a photo you want to send and press OK to select it.

Press E-mail.

Your HP PSC transfers the selected photo to the e-mail program on your

Macintosh. You can then send it as an e-mail attachment by following the

prompts on your Macintosh. For more information, see the hp imaging

gallery section in the onscreen hp photo and imaging help.

Note: Make sure the photo you select appears on the color graphics

display. The photo that appears on the display is sent to the HP Gallery,

even if it is different from the one that you selected.

use the hp instant share photo menu option

You can share photos with family and friends by sending a selected photo to

anyone with an e-mail account.

Select an image from your photo memory card.

For more information, see use a photo memory card on page 21

From the front panel, press Photo, and then press 9.

The photo appears in the HP Gallery on your computer.

Note: Make sure the photo you select appears on the color graphics

display. The photo that appears on the display is sent to the HP Gallery,

even if it is different from the one that you selected.

Click E-mail.

The e-mail program on your Macintosh opens.

You can then send the photo as an e-mail attachment by following the

prompts on your Macintosh.

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use a scanned image

For information on scanning an image, see use the scan features on page 51.

Load your original face down in the right front corner of the glass.

Press Scan.

A preview image of the scan appears in the HP Scan window on the

computer, where you can edit it.

For more information about editing a preview image, see the onscreen

hp photo and imaging help that came with your software.

Make any edits to the preview image in the HP Scan window. When you

have finished, click Accept.

The HP PSC sends the scan to the HP Gallery, which automatically opens

and displays the image.

After you have edited the scanned image, select it.

Note: The HP Gallery has many editing tools that you can use to edit your

image and achieve the results you want. For more information, see the

onscreen hp photo and imaging help that came with your software.

Click E-mail.

The e-mail program on your Macintosh opens.

You can now send the images as an e-mail attachment by following the

prompts on your Macintosh.

access the e-mail option from the hp director

Open the HP Director and click HP Gallery (OS 9).

Click HP Director in the Dock, and select HP Gallery from the Manage and

Share section of the HP Director menu (OS X).

The HP Photo and Imaging Gallery opens.

Select an image.

For more information, see the onscreen hp photo and imaging help that

came with your software.

Click E-mail.

The e-mail program on your Macintosh opens.

You can now send the images as an e-mail attachment by following the

prompts on your Macintosh.

why should I register with hp instant share (Windows)?

With the HP PSC 2400 Series, HP Instant Share user registration is only

required if you choose to use the Address Book. User registration is a separate

log-on process from the HP product registration and is accomplished using the

HP Passport setup program.

If you choose to save e-mail addresses and create distribution lists in a HP Instant

Share Address Book, you will be prompted to register. Registration is required

prior to configuring the Address Book and accessing the Address Book when

addressing an HP Instant Share e-mail.

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troubleshooting information

This section contains troubleshooting information for the HP PSC 2400 Series

(HP PSC). Specific information is provided for installation and configuration

issues. References to our online troubleshooting help are provided for

operational topics.

This section contains the following:

•

installation troubleshooting on page 137

operational troubleshooting on page 149

installation troubleshooting

Installation and configuration troubleshooting tips are included in this section for

some of the most common issues associated with HP PSC fax setup, software

and hardware installation, and HP Instant Share.

This section contains the following topics:

•

software and hardware installation troubleshooting on page 137

fax setup troubleshooting on page 144

hp instant share setup troubleshooting on page 149

software and hardware installation troubleshooting

If you encounter a software or hardware problem during installation, see the

topics below for a possible solution.

During a normal installation of the HP PSC software, the following things occur:

•

The HP PSC CD-ROM runs automatically when the CD-ROM is inserted

The software installs

Files are copied to your hard drive

You are requested to plug in the HP PSC

A green OK and check mark appear on an installation wizard screen

You are requested to restart your computer (might not occur in all cases)

The registration process runs

If any of these things did not occur, there might be a problem with the

installation. To check the installation on a PC, verify the following:

•

Start the HP Director and check to make sure the following icons appear:

scan picture, scan document, and hp gallery. For information about

starting HP Director, see use the hp director software to do more with your

hp psc on page 6. If the icons do not appear immediately, you might need

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to wait a few minutes for the HP PSC to connect to your computer.

Otherwise, see Some of the icons are missing in the hp director on

page 140.

•

Open the Printers dialog box and check to see that the HP PSC is listed.

Look at the Task Tray for an HP PSC icon. This indicates that the HP PSC is

ready.

Task Tray

software installation troubleshooting

Use this section to solve any problems you might encounter while installing the

HP PSC software.

problem

possible cause and solution

follow these steps:

When I insert the CD-

ROM into my

computer’s CD-ROM

drive, nothing

happens

From the Windows Start menu, choose Run.

In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is

not assigned to drive letter d, use the appropriate drive letter), and

then click OK.

The minimum system Your system does not meet the minimum requirements to install the

checks screen

appears

software. Click Details to see what the specific problem is. Then correct

the problem before attempting to install the software.

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troubleshooting information

problem

possible cause and solution

A red X or yellow

triangle appears on

the USB connect

prompt

follow these steps

Verify that the front panel cover is firmly attached, then unplug the

HP PSC and plug it in again.

Verify that the USB and power cables are plugged in.

Verify that the USB cable is set up properly as follows:

–

Unplug the USB cable and plug it in again.

Do not attach the USB cable to a keyboard or non-powered

hub.

–

Verify that the USB cable is 3 meters or less in length.

If you have several USB devices attached to your computer,

you might want to unplug the other devices during the

installation.

Continue with the installation and reboot the computer when

prompted. Then open HP Director and check for the essential icons

(scan picture, scan document, and hp gallery)

If the essential icons do not appear, remove the software and then

reinstall it as described in Some of the icons are missing in the

hp director on page 140.

I received a message Try to continue with the installation. If that doesn’t work, stop and then

that an unknown error restart the installation.

has occurred

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problem

possible cause and solution

Some of the icons are If the essential icons (scan picture, scan document, send fax, and HP

missing in the

hp director

Gallery) do not appear, your installation might not be complete.

If your installation is incomplete, you might need to uninstall and then

reinstall the software. Do not simply delete the HP PSC program files

from your hard drive. Be sure to remove them properly using the

uninstall utility provided in the HP PSC program group.

to uninstall from a Windows computer

Disconnect your HP PSC from your computer.

On the Windows task bar, click Start, Programs All Programs

(XP), Hewlett-Packard, hp psc 2400 series, uninstall software.

Follow the directions on the screen.

If you are asked whether you would like to remove shared files,

click No.

Other programs that use these files might not work properly if the

files are deleted.

After the program finishes removing the software, disconnect your

HP PSC, and restart your computer.

Note: It is important that you disconnect your HP PSC before

restarting your computer.

To reinstall the software, insert the HP PSC 2400 Series CD-ROM

into your computer’s CD-ROM drive, and follow the instructions

that appear on the screen

After the software is installed, connect the HP PSC to your

computer. Turn on the HP PSC using the On button. To continue

with the installation, follow the onscreen instructions and the

instructions provided in the Setup Poster that came with your HP

PSC.

After connecting and turning on your HP PSC, you might have to

wait several minutes for all of the Plug and Play events to

complete.

When the software installation is complete, you will see a Status

Monitor icon in the System Tray.

To verify that the software is properly installed, double-click the

HP Director icon on the desktop. If the HP Director shows the key

icons (scan picture, scan document, send fax, and HP Gallery),

the software has been properly installed.

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troubleshooting information

problem

possible cause and solution

to uninstall from a Macintosh computer

Some of the icons are

missing in the

hp director

Disconnect the HP PSC from your Macintosh.

Double-click the Applications:HP All-in-One Software folder.

Double-click HP Uninstaller.

(continued)

Follow the onscreen instructions.

After the software is uninstalled, disconnect your HP PSC, and

restart your computer.

To reinstall the software, insert the HP PSC 2400 Series CD-ROM

into your computer’s CD-ROM drive.

Note: When reinstalling the software, follow the instructions in the

Setup Poster. Do not connect the HP PSC to your computer until

after you have completed the software installation.

On the desktop, open the CD-ROM, double-click hp all-in-one

installer, and follow the instructions that appear.

launch the fax wizard as follows

The fax wizard does

not start

Start the HP Director. For more information, see use the hp director

software to do more with your hp psc on page 6.

Click the Settings menu, select Fax Settings and Setup, then select

Fax Setup Wizard.

The registration

screen does not

appear

Launch the Product Registration program in the HP folder on the

Windows Start menu. Click Start, Start Programs or All Programs (XP),

Hewlett-Packard, HP PSC 2400 Series, product registration.

The Digital Imaging

Monitor does not

appear in the Task

Tray

If the Digital Imaging Monitor does not appear in the Task Tray, start

the HP Director to check whether or not essential icons are there. For

more information, see Some of the icons are missing in the hp director

on page 140.

The Task Tray normally appears in the lower-right corner of the desktop.

Task Tray

HP Digital

ImagingMonitor

icon

reference guide

141

chapter 15

hardware installation troubleshooting

Use this section to solve any problems you might encounter while installing the

HP PSC hardware.

problem

possible cause and solution

I received a message

on the front panel

display to attach the

front panel cover

This might mean the front panel cover is not attached, or it is attached

incorrectly. Make sure to align the cover over the buttons on the top

of the HP PSC and snap it firmly into place.

The front panel

displays the wrong

language

Usually, you set the language and country/region when you first set

up the HP PSC. However, you can change these settings at any time

by using the following procedure:

Press Setup.

Press 7, and then press 1.

This selects Preferences, and then selects Set Language &

Country/Region.

You are prompted with a list of languages. You can scroll

through the up and down arrows.

Press OK on the appropriate language.

When prompted, press 1 for Yes or 2 for No.

You are prompted with all the countries/regions for the selected

language. You can scroll through the up and down arrows.

Using the keypad, enter the two-digit number for the appropriate

country/region.

When prompted, press 1 for Yes or 2 for No.

You can confirm the language and country/region by printing a

Self-Test Report, as follows:

a. Press Setup.

b. Press 1, and then press 4.

This selects Print Report, and then selects Self-Test Report.

142

hp psc 2400 series

troubleshooting information

problem

possible cause and solution

I received a message

on the front panel

display to align the

print cartridges

The HP PSC prompts you to align cartridges every time you install a

new print cartridge. For more information, see align the print

cartridges on page 86.

My HP PSC does not

turn on

Make sure each of the power cords is firmly connected, and wait a

few seconds for the HP PSC to turn on. Also, if the HP PSC is plugged

in to a power strip, make sure the power strip is turned on.

The HP PSC does not

First check to see whether the print cartridge is out of ink. To do this,

see print a self-test report on page 81.

However, before you do this, check the print cartridge to make sure

you have properly removed its packaging. Being careful not to touch

the copper contacts or ink nozzles, make sure you have gently pulled

the pink tab to remove the plastic tape.

If you determine that you need to replace a print cartridge see replace

the print cartridges on page 83.

I received a message

on the front panel

If either a paper jam or blocked carriage error message appears in

the front panel display, there might be some packing material inside

display about a paper the HP PSC. Lift open the print-carriage access door to expose the

jam or a blocked

carriage

print cartridges and remove any packing material or other items that

do not belong there.

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143

chapter 15

problem

possible cause and solution

My USB cable is not

connected

Connecting your computer to your HP PSC with a USB cable is

straightforward. Simply plug one end of the USB cable into the back

of your computer and the other into the back of the HP PSC. You can

connect to any USB port on the back of your computer.

Note: AppleTalk is not supported.

additional installation troubleshooting help

You might want to refer to the Read Me file for more information on possible

installation problems. On Windows, you can access the Read Me file from the

Start button on the task bar; select Programs, Hewlett-Packard, hp psc

2400 series, View the Readme File. In Macintosh OS 9 or OS X, you can access

the readme file by double-clicking the icon located in the top-level folder of the

HP PSC software CD-ROM.

The readme file provides more information, including:

•

Using the reinstall utility after a failed installation to return your computer

to a state that will allow the HP PSC to be reinstalled.

•

Using the reinstall utility in Windows 98 to recover from a Composite USB

System Driver missing.

This error might occur if the hardware is installed prior to installing the

software. After running the reinstall utility, reboot your PC, and install the

HP PSC software before connecting the HP PSC to your computer.

You can also find more information on the HP website at:

www.hp.com/support

fax setup troubleshooting

Use this section to solve any problems you might encounter while setting up your

HP PSC for faxing.

For information on how to set up your HP PSC for faxing, see fax setup on

page 115.

144

hp psc 2400 series

troubleshooting information

For additional information on solving problems you might encounter while

faxing with your HP PSC, see the hp psc 2400/2500 series troubleshooting

section in the onscreen hp photo & imaging help.

problem

possible cause and solution

•

Make sure you connected the HP PSC from the port labeled

“1-LINE” to your telephone wall jack using the phone cord

supplied in the box with your HP PSC.* This special 2-wire cord is

different from the more common 4-wire cords you might already

have in your office. Check the end of the cord and compare it to

the two types of cords shown below:

I have difficulties

when sending faxes

and when receiving

faxes

4-wire cord

2-wire cord

End view of a 4-wire phone cord

that might cause faxing problems

if connected directly to your

HP PSC

End view of the 2-wire phone

cord supplied in the box with

your HP PSC

If you used the 4-wire cord, disconnect it, find the supplied 2-wire

cord, and then connect the 2-wire cord to the HP PSC (at the port

labeled “1-LINE”). For more information on how to connect this

cord, refer to fax setup on page 115.

* This possible cause/solution applies only in the countries/regions that

receive a 2-wire phone cord in the box with the HP PSC, including:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,

India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,

Taiwan, Thailand, USA, Venezuela, and Vietnam.

Note: If the 2-wire cord is not long enough and you need to extend

it, you might want to purchase a telephone cord extension

connector. Attach the 2-wire cord from the HP PSC to one end of the

extension connector, and then attach a 4-wire cord from the other

end of the connector to the telephone wall jack.

•

Make sure you have correctly connected the HP PSC to the

telephone wall jack, and correctly connected any additional

equipment and services that share the phone line with your

HP PSC.

Use the 1-LINE port on the back of the HP PSC to connect to the

wall jack, and use the 2-EXT port to connect any other equipment,

such as a PC modem or an answering machine. For more

information and connection diagrams, see fax setup on page 115.

reference guide

145

chapter 15

problem

possible cause and solution

•

Using a telephone line splitter might cause faxing problems. Try

removing the splitter and connecting the HP PSC directly to the

telephone wall jack.

Check that the telephone wall jack has a working telephone line by

plugging in a phone and checking for a dial tone.

Telephone lines with poor sound quality (noise) can cause faxing

problems. Check the sound quality of the telephone line by

plugging a phone into the wall jack and listening for static or other

noise. If you hear noise, turn off the Error Correction Mode (ECM)

feature on your HP PSC and try faxing again. For information, see

use error correction mode (ECM) on page 68. Also contact your

phone company to report the noise problem on your line.

I have difficulties

when sending faxes

and when receiving

faxes

•

(continued)

•

Other equipment using the same telephone line as the HP PSC

might be in use. For example, you cannot use your HP PSC for

faxing if an extension phone is off-hook, or if you are using your

PC modem to e-mail or access the Internet.

If you are using a digital subscribe line (DSL), make sure that you

have a DSL filter connected or you will not be able to fax

successfully. Obtain a DSL filter from your DSL provider. The DSL

filter removes the digital signal that blocks your HP PSC from

communicating properly with the telephone line. For information

on how to connect the DSL filter, see faxing from a DSL line on

page 130.

•

Check for error messages on the front panel of your HP PSC. Until

a product error condition is resolved, you will not be able to send

or receive faxes. For information on resolving error conditions, see

the Error Messages section of the hp psc 2400/2500 series

troubleshooting section in the onscreen hp photo & imaging help.

If you are using either a PBX or an ISDN converter, make sure the

HP PSC is connected to the port that is designated for fax and

phone use.

Note that some ISDN systems allow you to configure the ports for

specific phone equipment; for example, you might have assigned

one port for telephone and Group 3 fax and another for multiple

purposes. If you continue to have problems when connected to the

fax/phone port, try using the port designated for multiple purposes

(might be labeled “multi-combi” or something similar).

•

The Rings to Answer feature might not be set to answer after the

appropriate number of rings for your office setup. For more

information, see how to choose the right fax setup for your office

on page 116.

If you have a voicemail service at the same phone number you use

for fax calls, you must receive faxes manually, not automatically.

For information on setting up for faxing when you have a voicemail

service, see fax setup on page 115. For information on how to

receive faxes manually, see set up your hp psc to answer fax calls

manually on page 60.

I cannot receive

faxes, but I can send

faxes

146

hp psc 2400 series

troubleshooting information

problem

possible cause and solution

•

If you have a PC modem on the same phone line with your

I cannot receive

faxes, but I can send

faxes

HP PSC, check to make sure that the modem’s software is not set to

receive faxes automatically. Modems with this auto fax receive

feature turned on will take over the phone line to receive all

incoming faxes, which will prevent the HP PSC from receiving fax

calls.

(continued)

•

If you have an answering machine on the same phone line with

your HP PSC, you might have one of the following problems:

–

Your outgoing message might be too long or too loud to allow

the HP PSC to detect fax tones, which could cause the calling

fax machine to disconnect.

–

Your answering machine might not have enough quiet time

after your outgoing message to allow the HP PSC to detect fax

tones. This problem is more common with digital answering

machines.

The following actions might help solve these problems:

a. Disconnect the answering machine and then try receiving a

fax. If faxing is successful without it, the answering machine

might be causing the problem.

b. Reconnect the answering machine and re-record your outgoing

message. Make sure the message is as short as possible (no

more than 10 seconds long), and that you speak softly and

slowly when recording it. Try again to receive a fax.

•

If you have a special ring pattern for your fax phone number (using

a distinctive ring service through your telephone company), make

sure that the Answer Ring Pattern feature on your HP PSC is set to

match. For example, if the phone company has assigned your fax

number a double ring pattern, make sure Double Rings is selected

as the Answer Ring Pattern setting. For information on changing

this setting, see change the answer ring pattern (distinctive ringing)

on page 68.

Note that some ring patterns cannot be recognized by the HP PSC,

such as those with alternating short and long ringing patterns. If

you are having problems with a ring pattern of this type, ask your

phone company to assign a non-alternating ring pattern.

•

If you are not using a distinctive ring service, check to make sure

that the Answer Ring Pattern feature on your HP PSC is set to All

Rings. For information, see change the answer ring pattern

(distinctive ringing) on page 68.

reference guide

147

chapter 15

problem

possible cause and solution

•

If your HP PSC shares the same phone line with other types of

phone equipment—such as an answering machine or a PC

modem—the fax signal level might be reduced, causing fax

reception problems.

I cannot receive

faxes, but I can send

faxes

(continued)

To find out if other equipment is causing a problem, disconnect

everything except the HP PSC from the phone line, and then try to

receive a fax. If fax reception is successful without the equipment,

then one or more pieces of the equipment is causing problems; try

adding them back one at a time and faxing, until you identify

which equipment is causing the problem.

•

If you are using speed dial to dial the fax number, the HP PSC

might be dialing too fast or too soon. Try re-creating the speed dial

entry and inserting some pauses. For information, see create speed-

dial entries on page 64.

I cannot send faxes,

but I can receive

faxes

•

If your telephone line has a PBX system, make sure you are dialing

the number for an outside line before dialing the fax number.

The receiving fax machine might be having problems. To check

this, try calling the fax number from a telephone and listen for fax

tones. If you cannot hear fax tones, the receiving fax might not be

turned on or connected, or a voicemail service could be interfering

with the recipient’s phone line.

•

When you have an answering machine on the same phone line

you use for fax calls, you must connect the answering machine

directly to the HP PSC (or through a directly-connected PC modem,

if applicable) as described in fax setup on page 115. If you do not

connect it as recommended, fax tones might be recorded on your

answering machine.

Fax tones are

recorded on my

answering machine

If you did not connect the HP PSC from the port labeled “1-LINE” to

your telephone wall jack using the phone cord supplied in the box

with your HP PSC, you might hear static on your phone line and

you might not be able to fax successfully.* This special 2-wire cord

is different from the more common 4-wire cords you might already

have in your office. For more information, see I have difficulties

when sending faxes and when receiving faxes on page 145.

I hear static on my

telephone line ever

since I connected the

HP PSC

* This possible cause/solution applies only in the countries/regions that

receive a 2-wire phone cord in the box with the HP PSC, including:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,

India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,

Taiwan, Thailand, USA, Venezuela, and Vietnam.

•

Using a telephone line splitter might affect the sound quality of

your phone line, causing static. Try removing the splitter and

connecting the HP PSC directly to the telephone wall jack.

148

hp psc 2400 series

troubleshooting information

hp instant share setup troubleshooting

HP Instant Share setup errors (such as might occur when setting up the Address

Book) are covered in the HP Instant Share screen-specific help. Specific

operational troubleshooting information is provided in operational

troubleshooting below.

operational troubleshooting

The hp psc 2400/2500 series troubleshooting section in the hp photo & imaging

help contains troubleshooting tips for some of the most common issues

associated with your HP PSC. To access the troubleshooting information from a

Windows computer, go to the HP Photo & Imaging Director, click Help, and

then choose Troubleshooting and Support. Troubleshooting is also available

through the Help button that appears on some error messages.

To access troubleshooting information from the Macintosh (OS X), click the

HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director

menu, select HP Photo and Imaging Help, and then click hp psc 2400/2500

series troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at:

www.hp.com/support

The website also provides answers to frequently asked questions.

hp instant share troubleshooting

Basic HP Instant Share troubleshooting topics are covered in the table below.

When you access the HP Instant Share website, online help is provided for any

error messages encountered.

error message

possible cause and solution

Can’t connect to the Your computer is unable to connect to the HP Instant Share server after

Internet

the Go Online screen appears.

•

Check your Internet connection and make sure you are online.

•

If you are behind a firewall, verify that your browser proxy settings

are correct.

HP Instant Share

Service temporarily

unavailable

The HP Instant Share server is currently down for maintenance.

Try connecting again later.

•

reference guide

149

chapter 15

150

hp psc 2400 series

index

black-and-white documents,

borderless photos, 38

cancel, 50

inkjet supplies recycling,

109

material safety data sheets,

108

Numerics

4 by 6 inch (10 x 15 cm)

borderless photos

copy, 38

color intensity, 46

default settings, 36

enhance light areas, 47

enlarge into poster, 48

legal onto letter paper, 44

number of copies, 40

paper size, 18

ozone production, 108

paper use, 108

align print cartridges, 86

answer ring pattern, 68

plastics, 108

protecting, 108

recycling program, 109

Error Correction Mode, 68

backup fax reception, 70

best copy quality, 36

borderless photos

copy, 38

paper type, 17

factory defaults, restore, 89

fast copy quality, 36

fax

photos onto letter paper, 41

photos, enhance, 46

quality, 36

several on one page, 43

speed, 36

print from memory card, 29

answer ring pattern, 68

black and white, 57

cancel, 71

color, 57

confirmation, 56

contrast, 65

darken, 66

date and time, 69

defaults, 66

Error Correction Mode, 68

header, 61

lighten, 66

number of rings, 59

paper size, 18

photos, 57

receive automatically, 59

receive manually, 60, 61

redial, 67

reduce to fit page, 68

reports, 62

reprint, 70

resolution, 65

save in memory, 70

sounds, adjust, 68

speed dial, 58

speed-dial entries, add, 64

speed-dial entries, delete,

cancel

copy, 50

text, enhance, 46

T-shirt transfer, 49

country/region setup, 142

customer support, 91

Australia, 94

fax, 71

print, 75

scan, 53

cartridges, 80

align, 86

contact, 91

North America, 92

outside U.S., 92

return your HP PSC, 94

website, 91

check ink level, 80

clean, 87

clean contacts, 87

handle, 82

order, 77

photo print cartridge, 85

replace, 83

store, 85

darken

copies, 46

faxes, 66

clean

date, set, 69

exterior, 80

glass, 79

declaration of conformity

(European Union), 112

default settings, restore, 89

DPOF file, 30

lid backing, 79

print cartridge contacts, 87

print cartridges, 87

color

copies, 47

faxes, 57

E-mail button, 132, 135

envelopes

load, 14

environment

intensity, 46

print cartridge combinations

for best, 24

CompactFlash memory card,

contrast, fax, 66

copy

energy use, 108

environmental product

stewardship program,

108

fit to page, 41

front panel

enter text, 62

overview, 3

front panel display

151

index

set language, 142

transparencies, 16

posters

copy, 48

power save mode, 89

glass, clean, 79

greeting cards, 16

maintenance

align print cartridges, 86

check ink level, 80

clean exterior, 80

cancel, 75

envelopes, 14

fax reports, 62

faxes in memory, 70

photos from DPOF file, 30

photos from memory card,

help, ix

clean glass, 79

HP customer support, 91

HP Director

clean lid backing, 79

clean print cartridges, 87

power save mode, 89

replace print cartridges, 83

restore factory defaults, 89

self-test report, 81

do more, 6

e-mail option access

(Macintosh), 136

HP Instant Share access

(Windows), 134

overview, 6

proof sheet, 23

Quick Print, 30

self-test report, 81

print cartridge protector, 85

print cartridges, 80

align, 86

memory cards

insert a card, 22

overview, 21

print DPOF file, 30

print photos, 28

proof sheet, 23

HP distribution center, 96

HP Instant Share, 32

e-mail, 32

check ink level, 80

clean, 87

clean contacts, 87

handle, 82

order, 77

photo print cartridge, 85

replace, 83

store, 85

online albums, 32

overview, 131

save files to computer, 22

Memory Stick memory card, 21

menu overview, 5

MicroDrive memory card, 21

MultiMediaCard (MMC)

memory card, 21

photo menu option, 133

quality prints, 32

simplified approach, 131

use a scanned image, 133

use E-mail button, 132

HP PSC overview

at a glance, 2

prompt delay time, 90

proof sheet

fill in, 24

normal copy quality, 36

number of copies

copy, 40

print, 23

ink cartridges, 80

iron-on T-shirt transfers

copy, 49

scan, 26

quality

copy, 36

fax, 65

Quick Print, 30

load, 16

order

media, 77

print cartridges, 77

keypad, enter text, 62

paper

labels

receive faxes, 59

recommended types, 16

size, set, 18

type, set, 17

load, 16

reduce/enlarge copies

fit several on one page, 43

fit to page, 41

language setup, 142

lid backing, clean, 79

lighten

phone numbers, customer

support, 91

photos

poster, 48

copies, 46

faxes, 66

load

resize to fit letter, 44

regulatory notices, 109

Canadian statement, 111

declaration of conformity

(U.S.), 114

borderless, 29

deselect, 30

enhance copies, 47

fax, 57

paper size, 18

paper type, 17

photo print cartridge, 85

print from DPOF file, 30

print from memory card, 28

Quick Print, 30

slide show, 31

envelopes, 14

greeting cards, 16

Hagaki cards, 15

iron-on transfers, 16

labels, 16

paper in the input tray, 12

paper on the glass, 11

photo paper, 15

postcards, 15

European Economic Area

statement, 112

FCC requirements, 109

FCC statement, 110

geräuschemission, 113

German statement, 112

Korea statement, 113

152

hp psc 2400 series

index

scan specifications, 107

system requirements, 101

telephone line with multiple

numbers, 68

telephone numbers, customer

support, 91

text

notice to users in Canada,

112

regulatory model

identification number, 109

VCCI-2 (Japan), 113

replace print cartridges, 83

reports

settings

country/region and

language, 142

setup

fax, 115

ship your HP PSC, 94

slide show, 31

SmartMedia memory card, 21

sounds, adjust fax, 68

speed

fax, automatic, 63

fax, manual, 63

self-test, 81

enhance on copies, 46

enter on keypad, 62

time, set, 69

resolution

copy, 36

transparencies

fax, 65

speed dial entries

add, 64

load, 16

restore factory settings, 89

return your HP PSC, 94, 98

ringing, distinctive fax, 68

troubleshooting

delete, 65

fax setup, 144

hardware and software

installation, 137

send fax with, 58

stop

copy, 50

hardware installation, 142

HP Instant Share setup, 149

HP Instant Share use, 149

installation, 137

save

fax, 71

faxes in memory, 70

photos to computer, 22

scan

print, 75

scan, 53

support services, 91

operations, 149

from directly connected

device, 52

from front panel, 51

proof sheet, 26

stop, 53

software installation, 138

T-shirt transfers, 49

technical information

additional specifications,

107

USB cable installation, 144

Secure Digital memory card,

self-test report, 81

send a photo

Macintosh, 135

photo menu option, 135

use a scanned image, 136

use the E-mail button, 135

set

copy specifications, 105

environmental

specifications, 107

fax specifications, 106

paper sizes, 103

paper specifications, 102

photo memory card

specifications, 106

physical specifications, 107

power specifications, 107

print specifications, 104

volume, adjust fax, 68

warranty

service, 97

statement, 98

upgrades, 97

language and country/

region, 142

xD memory card, 21

reference guide

153

index

154

hp psc 2400 series

Visit the hp psc information center

It has everything you need to get the most value from your HP PSC.

Technical Support

Supplies and Ordering Information

•

Project Tips

Ways to Enhance Your Product

www.hp.com/support

Printed on recycled paper.

Printed in the U.S.A., Germany, Singapore, or Malaysia.

*Q3083-90207*

Q3083-90207

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