HP ProLiant DL785 Server Maintenance and
Service Guide Generation 5 and Generation
6
Maintenance and Service Guide
HP Part Number: AH233-9002A_ed7
Published: January 2010
Edition: 7
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Table of Contents
1 Customer self repair.......................................................................................................7
2 Illustrated Parts Catalog...............................................................................................13
3 Removal and replacement procedures......................................................................23
Table of Contents
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4 Diagnostic tools............................................................................................................53
5 Component identification............................................................................................61
6 Cabling.........................................................................................................................77
7 Specifications................................................................................................................81
4
Table of Contents
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8 Technical support.........................................................................................................83
A Acronyms and abbreviations......................................................................................85
Index.................................................................................................................................87
Table of Contents
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1 Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period HP (or HP service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are two categories of CSR parts:
•
Mandatory Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
•
Optional Parts for which customer self repair is optional. These parts are also designed
for customer self repair. If, however, you require that HP replace them for you, there may
or may not be additional charges, depending on the type of warranty service designated for
your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business
day delivery. Same day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the HP Technical Support Center and
a technician will help you over the telephone. HP specifies in the materials shipped with a
replacement CSR part whether a defective part must be returned to HP. In cases where it is
required to return the defective part to HP, you must ship the defective part back to HP within
a defined period of time, normally five (5) business days. The defective part must be returned
with the associated documentation in the provided shipping material. Failure to return the
defective part may result in HP billing you for the replacement. With a customer self repair, HP
will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service
provider. For the North American program, refer to the HP website
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par
le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés)
détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HP vous l'envoie
directement. Il existe deux catégories de pièces CSR:
•
Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire. Si vous
demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•
Facultatif Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois,
si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée,
selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer
lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement
de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention
"Non" dans le Catalogue illustré.
Réparation par le client (CSR)
7
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Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon
votre situation géographique. Si votre situation géographique le permet et que vous demandez
une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une
assistance téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés
avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse.
Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La
pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez
pas la pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans
le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de retour, et détermine
la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local.
Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di
parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati
direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro
di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP
lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•
Obbligatorie Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne
affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il
servizio.
•
Opzionali Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad
HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per
il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per
rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza
autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna
entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta
con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza
telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte
di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta
la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo
di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito
con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del
componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione
da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da
utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona.
Per il programma in Nord America fare riferimento al sito Web HP
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren
und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein
HP Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert
werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in
zwei Kategorien unterteilt:
8
Customer self repair
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•
•
Zwingend Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist.
Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt-
und Arbeitskosten für diesen Service berechnet.
Optional Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind
auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von
HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch
des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im
illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier
Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien,
die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an
HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP
zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel
innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation
in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle
von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf
und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem
Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar
(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase
de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación
puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente
directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria.
Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo
de los gastos de desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin
embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario.
Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de
servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican
con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que
lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede
solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia
técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte
de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará
si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea
necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado,
Reparaciones del propio cliente
9
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normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda
la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso
requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve
a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y
escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP,
póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur
tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen
groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP
(of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met
een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel
daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
•
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt
deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.
•
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen
zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen
voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In
verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering
op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten
worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt
u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt
in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan HP moet
worden geretourneerd. Als het defecte onderdeel aan HP moet worden teruggezonden, moet u
het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren
aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd
in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP
u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt
HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke
koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van HP. Informatie over Service Partners vindt u op de HP website
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de
modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças
com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço
da HP) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição
será enviada diretamente ao cliente. Existem duas categorias de peças CSR:
10
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•
•
Obrigatória Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Opcional Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou
não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao
produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A
fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia
útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em
quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato
com o Centro de suporte técnico da HP para que um técnico o ajude por telefone. A HP especifica
nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida
à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do
período determinado, normalmente cinco (5) dias úteis. A peça com defeito deve ser enviada
com a documentação correspondente no material de transporte fornecido. Caso não o faça, a HP
poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a HP paga todas as despesas
de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.
• Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em
contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da
Reparo feito pelo cliente
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Customer self repair
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2 Illustrated Parts Catalog
In this section
•
•
Mechanical components
IMPORTANT: The list of part numbers is current and correct as of the publication of the
to ensure you have the latest part numbers associated with this server.
Customer self repair
Item
Description
Access panel
Front bezel
Assembly part number Spare part number
Mandatory1
1
2
3
4
AH233-2115A
AH233-2118B
491715-001
491209-001
392613-001
449433-001
Mandatory1
Blank, SAS hard drive 376383-001
Mandatory1
Blank, SAS hard drive 443259-001
bay cover
Mandatory1
5
6
6
Blank, media drive
bay cover
AH233-2132A
AH233-2109D
AH233-3401B
492134-001
491104-001
492132-001
Mandatory1
Optional2
Processor memory
cell
Processor memory
cell bezel
Mandatory1
Mechanical components
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Customer self repair
Item
Description
Assembly part number Spare part number
Filler, memory air
AH233-3417A
491911-001
Mandatory1
blocker (DIMM filler)*
Mezzanine filler*
AH233-2117E
AH233-3402A
491102-001
492133-001
Optional2
Mezzanine filler
bezel*
Mandatory1
7
Blank, power supply 440204-001
Tool, Torx, T-15*
107473-001
449433-001
199630-001
Mandatory1
Mandatory1
*Not shown
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may
not be additional charges, depending on the type of warranty service designated for your product.
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si
vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces
sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois,
si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée,
selon le type de garantie applicable à votre produit.
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même
la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce
soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention “Non” dans le
Catalogue illustré.
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il
cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera
per il servizio.
2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque
di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad
HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di
assistenza autorizzato. Tali parti sono identificate da un “No” nel Catalogo illustrato dei
componenti.
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt
werden müssen. Wenn Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und
Arbeitskosten für diesen Service berechnet.
2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile
sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von
HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
14
Illustrated Parts Catalog
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3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch
des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im
illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es
obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional.
Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin
embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el
usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor
de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se
identifican con la palabra “No” en el catálogo ilustrado de componentes.
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP
verzoekt deze onderdelen te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze
onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen
voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden
vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met
"Nee".
1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são
projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode
haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado
ao produto.
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A
fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Essas peças estão identificadas com a marca “No” (Não), no catálogo de peças ilustrado.
Mechanical components
15
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IMPORTANT: The list of part numbers is current and correct as of the publication of the
to ensure you have the latest part numbers associated with this server.
Assembly part
number
Customer self repair
Item Description
Spare part number
1
Power supplies
Power supply (G5)
440785-001
441830-001
498152-001
Mandatory1
Mandatory1
Power supply (G6) (HP 1200W CS HE 500172-B21
Power Supply Kit)
Power supply (G6) (HP Z 1200W 12V 500173-B21
Hotplug ACC Pwr Supply)
498152-001
Mandatory1
2
Internal hot-plug fan
Rear hot-plug fan
AH233-2113A
AH233-2125A
491200-001
491201-001
Mandatory1
Mandatory1
not
shown
Boards
3
SPI assembly (G5)
AH233-60001
512020-001
or
512020-002
No3
SPI assembly (G6)
512020-002
491198-001
449420-001
491716-001
491717-001
491199-001
491104-001
No3
4
5
6
Media module (SID assembly)
SAS backplane
AH233-2124A
013151-001
Optional2
Optional2
No3
Midplane board
AH233-60002
AH233-60003
AH233-60008
AH233-2109D
Mezzanine boardx
Optional2
No3
7
Power supply backplane assembly
Processor memory cell assemblyx
(G5)
Optional2
Processor memory cell assemblyx
(G6)
AH233-2109E
588797-001
Optional2
8
PCIe I/O backplane assembly
AH233-60009
AH233-60010
587976-001
587977-001
No3
No3
Combo PCIe HTx I/O backplane
assemblyx
10
Media drive options
DVD/CD-RW drive
383696-002
395911-001
395910-001
399959-001
399402-001
397928-001
Mandatory1
Mandatory1
Mandatory1
DVD+RW drive, 8x (optional)
DVD drive, 8/24x
11
Processor options
Heatsink kit, DL785 G5
AH233-2127A
491101-001
448407-001
Optional2
Optional2
AMD Opteron 8360SE 2.5 GHz 105W 448202-001
replacement kit (G5)
AMD Opterton 8358SE 2.4 GHz 105W 448202-002
replacement kit (G5)
448406-001
Optional2
System components
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Assembly part
number
Customer self repair
Item Description
Spare part number
AMD Opteron 8356 2.3 GHz 75W
448208-001
448208-002
509498-001
500540-001
500539-001
448405-001
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
replacement kit (G5)
AMD Opteron 8354 2.2 GHz 75W
replacement kit (G5)
448404-001
508593-001
500517-001
500516-001
518005-001
570009-001
534242-001
534243-001
535708-001
AMD Opteron 8384 2.7 GHz 75W
replacement kit (G5)
AMD Opteron 8380 2.5 GHz 75W
replacement kit (G5)
AMD Opteron 8378 2.4 GHz 75W
replacement kit (G5)
AMD Opteron 8376 HE 2.3 GHz 55W 495647-004
replacement kit (G5)
AMD Opteron 8393 SE 3.1 GHz 105W 535363-001
replacement kit (G5)
AMD Opteron 8389 2.9 GHz 75W
replacement kit (G5)
530520-003
AMD Opteron 8387 2.8 GHz 75W
replacement kit (G5)
530520-002
AMD Opteron 8381 HE 2.5 GHz 55W 530531-002
replacement kit (G5)
AMD Opteron 8425 HE 2.1 GHz (G6) 539686-001
572551-001
539661-001
539659-001
Optional2
Optional2
Optional2
AMD Opteron 8431 2.4 GHz (G6)
539451-002
AMD Opteron 8439 SE 2.8 GHz (G6) 539449-001
12
Memory
1 GB, 667 MHz 12 (dual rank)
2 GB, 667 MHz (dual rank)
4 GB, 667 MHz (dual rank)
8 GB, 667 MHz (dual rank)
405475-051
405476-051
405477-061
495605-B21
430450-001
432668-001
432670-001
432671-001
488608-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
1 GB, PC2-5300, Low Power (single 487004-061
rank)
2 GB, PC2-5300, Low Power (single 405476-061
rank)
430451-001
487945-001
Mandatory1
Mandatory1
4 GB, PC2-5300, Low Power (dual
rank)
487005-061
4 GB, PC2-6400, Low Power
504465-061
504589-001
501157-001
501158-001
Mandatory1
Mandatory1
Mandatory1
2 GB, 800 MHz PC2-6400, (dual rank) 499276-061
4 GB, 800 MHz PC2-6400, (dual rank) 499277-061
Hard drivesx
36 GB 10k single port SAS hard drive 375863-003
36 GB 15k single port SAS hard drive 418373-006
36 GB 15k dual port SAS hard drive 418373-002
376596-001
432322-001
418397-001
Mandatory1
Mandatory1
Mandatory1
18
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Assembly part
number
Customer self repair
Item Description
Spare part number
404785-001
72 GB 10k SAS single port hard drive 375861-B21
72 GB 15k single port SAS hard drive 418373-008
72 GB 10k dual port SAS hard drive 375863-004
72 GB 15k dual port SAS hard drive 418373-004
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
432321-001
376597-001
418398-001
146 GB 10k single port SAS hard
drive
375863-012
432320-001
146 GB 10k dual port SAS hard drive 375863-010
SAS parts
418399-001
Mandatory1
13
14
Smart Array cache module 256 MB 012764-004
405836-001
398648-001
Optional2
Optional2
Smart Array BBWC battery pack 256 381573-001
MB
Cablesx
Upper fan cable assembly
Lower fan cable assembly
Power cable midplane assembly
Power cable I/O assembly
Power signal cable assembly
GPU power cable assembly
SAS power assembly
AH233-2001A
AH233-2002A
AH233-2003B
AH233-2004A
AH233-2005A
AH233-2006A
AH233-2008A
356452-004
491202-001
491203-001
491204-001
491205-001
491206-001
491207-001
491208-001
No3
No3
No3
No3
No3
Optional2
Optional2
CA assembly , CD MULTIBAY,40"
Cable kit
None
449432-001
No3
Miscellaneousx
Battery, 3 V, Lithium
166899-001
374503-001
391222-291
153099-001
377839-001
515763-001
Mandatory1
Mandatory1
Mandatory1
Rack mount kit, universal
ac power cord: HP 3.6m
C19-NEMA515P JP
xNot shown
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may
not be additional charges, depending on the type of warranty service designated for your product.
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si
vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
System components
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2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces
sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois,
si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée,
selon le type de garantie applicable à votre produit.
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même
la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce
soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention “Non” dans le
Catalogue illustré.
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il
cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera
per il servizio.
2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque
di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad
HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di
assistenza autorizzato. Tali parti sono identificate da un “No” nel Catalogo illustrato dei
componenti.
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt
werden müssen. Wenn Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und
Arbeitskosten für diesen Service berechnet.
2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile
sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von
HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch
des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im
illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es
obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional.
Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin
embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el
usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor
de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se
identifican con la palabra “No” en el catálogo ilustrado de componentes.
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP
verzoekt deze onderdelen te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze
onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen
voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden
vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met
"Nee".
20
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1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são
projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode
haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado
ao produto.
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A
fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Essas peças estão identificadas com a marca “No” (Não), no catálogo de peças ilustrado.
System components
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22
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3 Removal and replacement procedures
In this section
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Required tools
You need the following items for some removal and replacement procedures:
•
•
•
•
Phillips screwdriver
Flathead screwdriver
Diagnostics Utility
Safety considerations
Before performing service procedures, review the following safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting
up the system and handling parts. A discharge of static electricity from a finger or other conductor
can damage system boards or other static-sensitive devices. This type of damage can reduce the
life expectancy of the server, component or port.
Required tools
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To prevent electrostatic damage:
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free
workstations.
•
•
•
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Server warnings and cautions
Before installing a server, be sure that you understand the following warnings and cautions.
WARNING! To reduce the risk of electric shock or damage to the equipment:
•
Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
•
•
•
Plug the power cord into a grounded electrical outlet that is easily accessible at all times.
Unplug the power cord from the power supply to disconnect power to the equipment.
Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends
from the server.
WARNING! To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
Preparation procedures
To access some components and perform certain service procedures, you must perform one or
more of the following procedures:
•
•
If you must remove a server from a rack or remove a non-hot-plug component from a server,
first power down the server.
If you are performing service procedures in an HP, Compaq branded, telco, or third-party
rack, you can use the locking feature of the rack rails to support the server and gain access
to internal components.
For more information about telco rack solutions, refer to the RackSolutions.com website
•
•
If the rack environment, cabling configuration, or server location in the rack creates awkward
conditions, remove the server from the rack.
If you are servicing internal components, remove the access panel.
24
Removal and replacement procedures
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Power down the server
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
To power down the server:
1. Shut down the OS as directed by the OS documentation.
2. Press the Power On/Standby button to place the server in standby mode. When the server
enters standby power mode, the system power LED changes to amber.
3. Disconnect the power cords.
The system is now without power.
WARNING! To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until ac power is removed.
Extending the server from the rack
The design of the server enables you to access several components through the front of the server.
Installing or accessing the following components will not require extending the server from the
rack:
•
•
•
•
•
Processors
Processor memory cell
DIMMs
DVD or CD drive
Hard drives
WARNING! To reduce the risk of personal injury or equipment damage, be sure that the rack
is adequately stabilized before extending a component from the rack.
To extend the server from the rack:
1. Pull down the quick-release levers on each side of the server to release the server from the
rack.
2. Extend the server on the rack rails until the server rail-release latches engage.
Preparation procedures
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NOTE: The release latches will lock into place when the rails are fully extended.
WARNING! To reduce the risk of personal injury, be careful when pressing the server
rail-release latches and sliding the server into the rack. The sliding rails could pinch your
fingers.
3. After performing the installation or maintenance procedure, slide the server into the rack
by pressing the server rail-release latches.
Removing the server from the rack
To remove the server from an HP, Compaq branded, telco, or third-party rack:
2. Disconnect the cabling from the server.
4. Remove the server from the rack. For more information, refer to the documentation that
ships with the rack mounting option.
26
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5. Place the server on a sturdy, level surface.
Removing the access panel
WARNING! To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
To remove the access panel:
2. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the
3. Lift up on the hood latch and remove the access panel.
Preparation procedures
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4. After installing hardware options, replace the access panel. Be sure that the panel is securely
locked into place before powering up the server.
Media module (SID assembly)
To remove the media module:
4. Disconnect all cabling from the media module.
5. Press the media module release latch.
6. Pull the media module away from the server.
To replace the component, reverse the removal procedure.
28
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NOTE: The release latch does not need to be pressed to reinsert the media module.
Front Bezel
To remove the front bezel:
4. Remove the serial number tag.
5. Remove the eight screws (four on each side) that secure the bezel to the server.
6. Hold the top two corners of the bezel and pull the bezel away from the server until the two
soft release tabs under the hard drive cage release.
7. Hold open the release latches at the bottom corners of the bezel.
8. Slide the bezel to the right to release it from the tabs on the bottom corners of the chassis
and pull it away from the server.
Reverse the procedure to replace the front bezel.
Mezzanine filler
To remove the mezzanine filler:
2. Press the release button.
3. Open the lever.
4. Grasp the lever and slide the mezzanine filler from the enclosure. Place a hand under the
component to support it as you remove it from the enclosure.
To replace the mezzanine filler reverse the procedure.
IMPORTANT: If replacing the mezzanine filler with a new mezzanine filler, the mezzanine
Mezzanine filler bezel
To remove the mezzanine filler bezel:
3. Press the two release tabs and remove the component.
To replace the mezzanine filler bezel reverse the procedure.
Mezzanine board
To remove the mezzanine board:
3. Use a T-15 Torx screwdriver to remove the six screws holding the mezzanine board to the
mezzanine filler.
To replace the mezzanine board reverse the procedure.
Processor memory cell
To remove the processor memory cell:
Front Bezel
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2. Press the release button.
3. Open the lever.
4. Grasp the lever and slide the processor memory cell from the enclosure. Place a hand under
the component to support it as you remove it from the enclosure.
CAUTION: Always place the processor memory cell on a flat, level, antistatic surface when
working with the component.
To replace the processor memory cell reverse the procedure.
Processor memory cell bezel
To remove the processor memory cell bezel:
3. Press the back of the bezel, slide it upward, and remove the component.
To replace the component, reverse the removal procedure.
Processor memory cell airflow baffle
To remove the processor memory cell airflow baffle:
3. Press the two airflow baffle release tabs, pivot the airflow baffle up, and remove the
component.
To replace the component, reverse the removal procedure.
Processors
The server supports a four- or eight-processor configuration.
30
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CAUTION: The cell filler is required to be place in cells 3 – 6 in a four-processor configuration.
CAUTION: Before starting this procedure, read the information about protecting against
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor
configurations must contain processors with the same part number.
CAUTION: All supported AMD Opteron quad-core processors 3.1 GHz or greater and all
supported AMD Opteron six-core processors require the system maintenance switch, located on
the I/O backplane, (SW1) position 5 to be in the On position.
HP recommends updating to the latest version of firmware. Earlier firmware versions might not
validate the required switch setting for these processors.
NOTE: Six-core AMD Opteron Processors might show a 1 MB reduction in available L3 cache
when performance enhancing HT Assist is enabled because HT Assist requires 1MB of L3 cache
per CPU to operate.
To replace a processor:
WARNING! To reduce the risk of personal injury from hot surfaces, allow the heatsink to
cool before touching it.
4. Open the heatsink retaining bracket.
Processors
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5. Remove the heatsink.
6. Open the processor retaining latch and the processor socket retaining bracket.
32
Removal and replacement procedures
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7. Using your fingers, remove the failed processor.
8. If the processor has separated from the installation tool, carefully reinsert the processor in
the tool.
IMPORTANT: Be sure the replacement processor remains inside the processor installation
tool.
9. Align the processor installation tool with the socket and install the spare processor.
CAUTION: The processor is designed to fit one way into the socket. Use the alignment
guides on the processor and socket to properly align the processor with the socket.
10. Press down firmly until the processor installation tool clicks and separates from the processor,
then remove the processor installation tool.
Processors
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11. Close the processor retaining latch and the processor socket retaining bracket.
34
Removal and replacement procedures
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12. Clean the old thermal grease from the heatsink with an alcohol swab. Allow the alcohol to
evaporate before continuing.
13. Apply all the new grease to the top of the processor in one of the following patterns to ensure
even distribution.
14. Install the heatsink.
15. Close the heatsink retaining bracket.
16. Replace the processor memory airflow baffle.
Processors
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17. Install the processor memory cell into the server.
18. Power up the server.
DIMMs
Each processor memory cell can hold two to eight DIMMs, At least one pair of DIMMs must be
installed in slots 1A and 2A on each processor memory cell to operate the server. The following
DDR2 667-MHz DIMM sizes are supported:
•
•
•
•
1 GB
2 GB
4 GB
8 GB
Number of processors
Minimum memory
Maximum memory
4
8
8 GB (eight 1-GB DIMMS)
16 GB (16 1-GB DIMMS)
256 GB (32 8-GB DIMMS)
512 GB (64 8-GB DIMMS)
Observe the following DIMM installation guidelines to add additional memory to the server:
•
•
•
•
•
•
DIMMs must be installed in pairs.
DIMM installed on the same memory bank (DIMM pairs) must have the same part number.
DIMMs installed in different memory banks can be of different sizes.
A minimum of two DIMMs must be installed per processor memory cell.
DIMM pairs must be installed evenly across processor memory cells.
DIMMs must be installed in decreasing capacity with the largest DIMMs installed in the
banks furthest away from each processor.
NOTE: If all four banks on a memory node are populated, the maximum memory clock
speed is 533 MHz. If two or fewer banks on a memory node are populated, the maximum
memory clock speed is 677 MHz.
CAUTION: DIMM fillers are required to cover pairs of empty DIMM slots.
To remove a DIMM:
4. Open the DIMM slot latches.
5. Remove the DIMM.
To replace the component, reverse the removal procedure.
36
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SAS hard drive blank
To remove a SAS hard drive blank:
1. Squeeze the tabs on the front of the filler to release it from the slot in the drive bay.
2. Pull gently until the filler slides out of the chassis.
SAS hard drives
CAUTION: Always power down the server if the boot partition resides on the drive you are
replacing or if you are replacing the only drive in the server.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove a SAS hard drive:
2. Back up all data on the hard drive.
3. Remove the hard drive.
SAS hard drive blank
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To replace the component, reverse the removal procedure.
DVD, CD drive or blank
To remove a DVD, CD drive or blank:
5. Lift the DVD release tab on the left side of the media module and push the drive out from
the rear.
To replace the component, reverse the removal procedure.
Power supply blank
To remove a power supply blank, squeeze the thumb lever and pull the power supply blank out
of the server.
To replace the component, reverse the removal procedure.
Power supply
The server supports three or six hot-plug power supplies. Six are required to provide 3+3
redundant power to the system in the event of a failure in a primary power supply. You can
install or replace a redundant hot-plug power supply without powering down the server.
WARNING! To reduce the risk of electric shock, do not disassemble the power supply or attempt
to repair it. Replace it only with the specified replacement part.
CAUTION: If only three power supply are installed, do not remove a power supply unless the
server has been powered down. Removing a primary operational power supply causes an
immediate power loss to the server.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
IMPORTANT: For maximum server availability, be sure that the primary and redundant power
supplies are powered by separate ac power sources.
To remove a power supply:
1. Disconnect the power cord from the power supply.
2. Press the thumb lever.
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3. Remove the power supply.
To replace the component, reverse the removal procedure.
Hot-plug fans
The server supports redundant hot-plug fans, each with two individual fans rotors, in a 5+1
configuration to provide proper airflow to the server. The airflow strategy contains two thermal
zones with three fan units in the bottom zone (accessed from the server rear), and three fan units
WARNING! To prevent personal injury from hazardous energy:
•
•
•
Remove watches, rings, or other metal objects.
Use tools with insulated handles.
Do not place tools or metal parts on top of batteries.
Rear accessed hot-plug fans
To replace a rear accessed hot-plug fan:
1. Identify the failed fan by locating an amber LED on the Systems Insight Display.
Hot-plug fans
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2. Pull on the fan tray release bar, pull the fan housing unit straight out from the rear of the
chassis until it stops, and tilt the tray down to expose the fan housing unit.
3. Insert your thumb and forefinger into the openings on the top of the fan and squeeze until
the fan releases from the socket.
4. Pull the fan straight up and out of the chassis.
IMPORTANT: Remove and replace only one fan at a time. If the system detects two fan
failures, the server shuts down to avoid thermal damage.
5. Install a new hot-plug fan.
CAUTION: To prevent server components from overheating, replace a fan within 20 seconds.
Failure to observe this caution results in the server automatically shutting down to prevent
an overtemperature condition.
NOTE: The fan unit is keyed to fit into the fan housing in the correct orientation only.
6. Push the fan housing unit toward the front of the chassis until it clicks into place.
7. Check the Systems Insight Display LED that corresponds to the replaced fan unit.
NOTE: It can take up to ten seconds after installation for the Systems Insight Display fan
LED to turn off.
If the front panel internal system health LED is not green after you install hot-plug fans,
reseat the hot-plug fan or refer to the troubleshooting section.
Internally accessed hot-plug fans
To replace an internally accessed hot-plug fan:
3. Identify the failed fan by it the lit LED on the Systems Insight Display.
4. Insert thumb and forefinger into the openings on the top of the fan and squeeze until the
fan releases from the socket.
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5. Pull the fan straight up and out of the chassis.
IMPORTANT: Remove and replace only one fan at a time. If the system detects two fan
failures, the server shuts down to avoid thermal damage.
6. Install a new hot-plug fan.
CAUTION: To prevent server components from overheating, replace a fan within 20 seconds.
Failure to observe this caution results in the server automatically shutting down to prevent
an overtemperature condition.
NOTE: The fan unit is keyed to fit into the fan housing in the correct orientation only.
7. Check the Systems Insight Display LED that corresponds to the replaced fan unit.
NOTE: It can take up to ten seconds after installation for the Systems Insight Display fan
LED to turn off.
If the front panel internal system health LED is not green after you install hot-plug fans,
reseat the hot-plug fan or refer to the troubleshooting section.
8. Replace the access panel.
9. Slide the server into the rack.
Expansion slot covers
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all expansion slots have either an expansion slot cover or an expansion board installed.
To remove an expansion slot cover:
4. Open the latch and remove the expansion slot cover.
Expansion slot covers
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To replace the component, reverse the removal procedure.
Expansion boards
PCIe I/O backplane
Item
Description
1
2
3
4
5
6
7
PCI Express x8 non-hot-plug expansion slot 11
PCI Express x16 non-hot-plug expansion slot 10
PCI Express x8 non-hot-plug expansion slot 9
PCI Express x16 non-hot-plug expansion slot 8
PCI Express x4 non-hot-plug expansion slot 7
PCI Express x4 non-hot-plug expansion slot 6
PCI Express x16 non-hot-plug expansion slot 5
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PCIe I/O backplane
Item
8
Description
PCI Express x4 non-hot-plug expansion slot 4
PCI Express x4 non-hot-plug expansion slot 3
PCI Express x4 non-hot-plug expansion slot 2
PCI Express x8 non-hot-plug expansion slot 1
9
10
11
Combo PCIe/HTx I/O backplane
Item
1
Description
Blank slot
2
HyperTransport non-hot-plug expansion slot 9
Blank slot
3
4
HyperTransport non-hot-plug expansion slot 8
PCI Express x4 non-hot-plug expansion slot 7
PCI Express x4 non-hot-plug expansion slot 6
PCI Express x16 non-hot-plug expansion slot 5
PCI Express x4 non-hot-plug expansion slot 4
PCI Express x4 non-hot-plug expansion slot 3
PCI Express x4 non-hot-plug expansion slot 2
PCI Express x8 non-hot-plug expansion slot 1
5
6
7
8
9
10
11
IMPORTANT: Install high powered graphics cards in PCIe 16x slots for optimum performance.
The server can power a maximum of four auxiliary high powered graphics card power
connections.
To remove a non-hot-plug expansion board:
Expansion boards
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4. Disconnect any internal or external cables attached to the expansion board.
5. Push and hold the spring loaded latch to the side of the server, and lift up on the hinge.
6. Unlock the retaining clip (for full-length expansion boards).
7. Remove the board from the server.
To replace the component, reverse the removal procedure.
SAS backplane
To remove the SAS backplane:
5. Disconnect all cables from the SAS backplane.
6. Slide the retaining bracket to the front of the server.
7. Lift the backplane, slide the board over the anchoring pins, and, tilting the board, lift it out
of the server.
To replace the component, reverse the removal procedure.
Battery-backed write cache procedures
Three procedures are provided for the BBWC option:
•
Removal and replacement of failed components:
—
—
•
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CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching
the cable causes any unsaved data in the cache module to be lost.
Removing the cache module
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds,
do not remove the cable from the cache module. The cache module is backing up data, and data
is lost if the cable is detached.
•
•
If the LED is blinking every two seconds, data is still trapped in the cache. Restore
system power and repeat the previous steps.
If the LED is not lit, disconnect the battery cable from the cache.
5. Remove the cache module from the controller.
To replace the component, reverse the removal procedure.
Removing the BBWC battery pack
Battery-backed write cache procedures
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CAUTION: To prevent a server malfunction or damage to the equipment, do not add or
remove the battery pack while an array capacity expansion, RAID level migration, or stripe
size migration is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber
LED before unplugging the cable from the cache module. If the amber LED blinks after 15
seconds, do not remove the cable from the cache module. The cache module is backing up
data, and data is lost if the cable is detached.
4. Remove the BBWC battery pack.
5. Disconnect the cable from the cache module only if the battery pack is not being used to
recover data from the server or transfer data to another server.
CAUTION: Detaching the cable that connects the battery pack to the cache module while
it is being used to recover data from the server or transfer data to another server causes any
unsaved data in the cache module to be lost.
To replace the component, reverse the removal procedure.
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IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST
error message displays when the server is powered up, indicating that the battery pack is
temporarily disabled. No action is necessary. The internal circuitry automatically recharges the
batteries and enables the battery pack. This process can take up to four hours. During this time,
the cache module functions properly, but without the performance advantage of the battery
pack.
NOTE: The data protection and the time limit also apply if a power outage occurs. When power
is restored to the system, an initialization process writes the preserved data to the hard drives.
Recovering data from the battery-backed write cache
If the server fails, you can recover any data temporarily trapped in the BBWC by using the
following procedure.
CAUTION: Before starting this procedure, read the information about protecting against
1. Perform one of the following tasks:
•
Set up a recovery server station using an identical server model. Do not install any
internal drives or BBWC in this server. (This is the preferred option.)
•
Find a server that has enough empty drive bays to accommodate all the drives from
the failed server and that meets all the other requirements for drive and array migration.
2. Power down the failed server. If any data is trapped in the cache module, an amber LED on
the module blinks every 15 seconds.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
3. Transfer the hard drives from the failed server to the recovery server station.
5. Perform one of the following tasks:
•
Install the BBWC into an empty BBWC DIMM socket on the system board of the recovery
server.
•
Install the BBWC into an empty BBWC DIMM socket on any Smart Array Controller
in the recovery server.
6. Power up the recovery server. A 1759 POST message displays, stating that valid data was
flushed from the cache. This data is now stored on the drives in the recovery server. You
can now transfer the drives (and controller, if one was used) to another server.
Power supply backplane
To remove the power supply backplane:
5. Disconnect all cables from the power supply backplane.
6. Slide the retaining bracket to the rear of the server.
7. Lift the backplane, slide the board over the anchoring pins, and lift the board straight out
of the server.
Power supply backplane
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To replace the component, reverse the removal procedure.
SPI (core I/O) board
The System Peripheral Interconnect (SPI) board implements all the logic to support the internal
devices and the standard connectivity of the product. The board includes a RAID5 SAS controller
which supports up to eight of the sixteen embedded SAS disk drives.
CAUTION: Only authorized technicians trained by HP should attempt to remove the SPI board.
If you believe the SPI board requires replacement, contact HP Technical Support before
proceeding.
The procedures for removing and replacing the SPI board are the same as other expansion boards.
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server serial
Re-entering the server serial number and product ID
After you replace the SPI board, you must re-enter the server serial number and the product ID.
1. During the server startup sequence, press F9 to access RBSU.
2. Select the Advanced Options menu.
3. Select Serial Number. The following warning displays:
Warning: The serial number should ONLY be modified by qualified service personnel. This value should always
match the serial number located on the chassis.
4. Press Enter to clear the warning.
5. Enter the serial number.
6. Select Product ID. The following warning displays:
Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always
match the Product ID located on the chassis.
7. Enter the product ID and press Enter.
8. Press Escape to close the menu.
9. Press Escape to exit RBSU.
10. Press F10 to confirm exiting RBSU. The server automatically reboots.
System battery
CAUTION: Before starting this procedure, read the information about protecting against
If the server no longer automatically displays the correct date and time, you might need to replace
the battery that provides power to the real-time clock. Under normal use, battery life is five to
ten years.
WARNING! The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
•
•
•
•
Do not attempt to recharge the battery.
Do not expose the battery to temperatures higher than 60°C (140°F).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace only with the spare battery designated for this product.
To remove the battery:
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5. Remove the battery.
To replace the component, reverse the removal procedure.
Run the RBSU to configure the server after replacing the battery. For more detailed information
see the HP ROM-Based Setup Utility User Guide on the Documentation CD.
I/O backplane assembly
To remove the I/O backplane assembly:
4. Disconnect all cables.
6. Slide the latch to unlock the release lever.
7. Pull up on the release lever to disengage the I/O backplane assembly from the midplane
board.
I/O backplane assembly
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8. Pull the I/O backplane assembly out of the chassis.
To replace the component, reverse the removal procedure.
Midplane board
CAUTION: Before starting this procedure, read the information about protecting against
TIP: HP recommends troubleshooting the system using port 85 codes before replacing the
codes and troubleshooting procedures.
To remove the midplane board:
7. Disconnect the cables from the midplane board.
8. Use a T-15 Torx screwdriver to remove the three screws securing the midplane board to the
chassis.
9. Slide the midplane board to the right, over the anchoring pins.
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CAUTION: When removing the midplane board do not allow the lower connectors to touch
the chassis. Allowing the midplane board connectors to touch the chassis can damage the
board.
10. Tilt the board to avoid contact between the lower connectors and the chassis, and pull the
board out through the front of the server.
To replace the component, reverse the removal procedure.
Midplane board
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4 Diagnostic tools
In this section
•
•
•
•
•
•
•
•
•
•
•
•
•
•
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and
consistent way to deploy server configuration. SmartStart has been tested on many ProLiant
server products, resulting in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities,
including:
•
•
Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
Preparing the system for installing "off-the-shelf" versions of leading operating system
software
•
•
•
•
Installing optimized server drivers, management agents, and utilities automatically with
every assisted installation
Testing server hardware using the Insight Diagnostics Utility (“HP Insight Diagnostics”
Installing software drivers directly from the CD. With systems that have internet connection,
the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
Enabling access to the Array Configuration Utility, Array Diagnostic Utility, and Erase
Utility
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information
about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended
automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is
designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of
utilities and important documentation that describes how to apply these new tools to build an
automated server deployment process.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard
server configuration scripts. These scripts are used to automate many of the manual steps in the
SmartStart software
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server configuration process. This automated server configuration process cuts time from each
server deployed, making it possible to scale server deployments to high volumes in a rapid
manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website
HP Instant Support Enterprise Edition
ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and
devices, a feature of HP support. ISEE provides continuous hardware event monitoring and
automated notification to identify and prevent potential critical problems. Through remote
diagnostic scripts and vital system configuration information collected about your systems, ISEE
enables fast restoration of your systems. Install ISEE on your systems to help mitigate risk and
prevent potential critical problems.
For more information on ISEE, refer to the HP website
To download HP ISEE, visit the HP website
For installation information, refer to the HP ISEE Client Installation and Upgrade Guide
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical
drive, assign RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
•
•
•
Reconfiguring one or more logical drives
Viewing the current logical drive configuration
Deleting a logical drive configuration
Setting the controller to be the boot controller
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP
ROM-Based Setup Utility User Guide on the Documentation CD.
HP ROM-Based Setup Utility
RBSU, an embedded configuration utility, performs a wide range of configuration activities that
may include:
•
•
•
•
•
•
Configuring system devices and installed options
Enabling and disabling system features
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the
Documentation CD or the HP website (http://www.hp.com/support/smartstart/
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ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100
firmware. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq
USB Key into an available USB port and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available
ROM revisions.
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade
system or controller ROM images across a wide range of servers and array controllers. This tool
has the following features:
•
Works offline and online
•
Supports Microsoft®Windows NT®, Windows® 2000, Windows Server™ 2003, Novell
Netware, and Linux operating systems
IMPORTANT: This utility supports operating systems that may not be supported by the
server. For operating systems supported by the server, refer to the HP website
•
•
Integrates with other software maintenance, deployment, and operating system tools
Automatically checks for hardware, firmware, and operating system dependencies, and
installs only the correct ROM upgrades required by each target server
To download the tool and for more information, refer to the HP website
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps
each event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
•
From within Survey Utility
From within operating system-specific IML viewers
—
For NetWare: IML Viewer
—
—
For Windows®: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO 2 user interface
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation
Pack.
Integrated Lights-Out 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server
health and remote server manageability. The iLO 2 subsystem includes an intelligent
microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2
independent of the host server and its operating system. The iLO 2 subsystem provides remote
ROMPaq utility
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access to any authorized network client, sends alerts, and provides other server management
functions.
Using iLO 2, you can:
•
•
•
•
Remotely power up, power down, or reboot the host server.
Send alerts from iLO 2 regardless of the state of the host server.
Access advanced troubleshooting features through the iLO 2 interface.
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error
occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts
when the System Management driver, also known as the Health Driver, is loaded. When the
operating system is functioning properly, the system periodically resets the timer. However,
when the operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system
hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to
a designated pager number that ASR has restarted the system. You can disable ASR from the
HP SIM console or through RBSU.
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal
administrative tasks from any remote location, using a web browser. HP SIM provides device
management capabilities that consolidate and integrate management data from HP and third-party
devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SCSI hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators
who verify server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing
while the OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system
configuration and other related data needed for effective server management. Available in
Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided
by the operating system through the appropriate USB device drivers. HP provides support for
USB devices before the operating system loads through legacy USB support, which is enabled
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by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the
version of the hardware.
Legacy USB support provides USB functionality in environments where USB support is normally
not available. Specifically, HP provides legacy USB functionality for:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
For more information on ProLiant USB support, refer to the HP website
Troubleshooting the system using port 85 codes
For example, if the port 85 code displays "31h," see “Processor-related port 85 codes” (page 57)
for more information.
Port 85 code
Description
3xh
Port 85 codes in this format indicate processor-related
errors. See “Processor-related port 85 codes” (page 57)
for more information.
4xh
Port 85 codes in this format indicate memory-related
more information.
6xh
Port 85 codes in this format indicate expansion
board-related errors. See “Expansion board-related port
85 codes” (page 58) for more information.
All other codes, including 00h, 01h, and 5xh
Port 85 codes in this range cover several areas. See
information.
Processor-related port 85 codes
Processor-related port 85 codes Processor-related port 85 codes display in the format 3xh.
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot processor-related error codes:
1. Bring the server to base configuration by removing all components that are not required by
the server to complete POST. This process can include removing all:
•
•
IMPORTANT: The server requires a minimum of processor memory cells 1, 2, 7, 8 and
the cell filler populated with the minimum number of processors and DIMMs at all
times or the server does not function properly.
•
•
•
Peripheral devices
2. Reseat the processor in socket 1.
Troubleshooting the system using port 85 codes
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3. Reseat the remaining processors, rebooting after each installation to identify any failed
processors.
4. Replace the processor in socket 1.
5. Replace the processor board, if applicable.
6. Replace the midplane board.
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server
serial number through RBSU, see “Re-entering the server serial number and product ID”
Memory-related port 85 codes
Memory-related port 85 codes display in the format 4xh.
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot memory-related error codes:
errors or failed DIMMs, and take corrective action.
2. Bring the server to base configuration by removing all components that are not required by
the server to complete POST. This process can include removing all:
•
•
IMPORTANT: The server requires a minimum of processor memory cells 1, 2, 7, 8 and
the cell filler populated with the minimum number of processors and DIMMs at all
times or the server does not function properly.
•
•
•
Peripheral devices
3. Reseat the remaining memory boards, rebooting after each installation to isolate any failed
memory boards, if applicable.
4. Replace the DIMMs with a remaining bank of memory.
5. Replace the memory board, if applicable.
6. Replace the midplane board.
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server
serial number through RBSU, see “Re-entering the server serial number and product ID”
Expansion board-related port 85 codes
Expansion board-related port 85 codes display in the format 6xh.
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot expansion board-related error codes:
1. Reseat all expansion boards.
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2. Bring the server to base configuration by removing all components that are not required by
the server to complete POST. This process can include removing all:
•
•
IMPORTANT: The server requires a minimum of processor memory cells 1, 2, 7, 8 and
the cell filler populated with the minimum number of processors and DIMMs at all
times or the server does not function properly.
•
•
•
Peripheral devices
3. Install the expansion boards one at a time, rebooting between each installation to isolate the
failed expansion board.
4. Replace the failed expansion board, if applicable.
5. Replace the PCI riser board, if applicable.
6. Replace the midplane board.
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server
serial number through RBSU, see “Re-entering the server serial number and product ID”
Miscellaneous port 85 codes
To troubleshoot all other port 85 codes:
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step
1. Bring the server to base configuration by removing all components that are not required by
the server to complete POST. This process can include removing all:
•
•
IMPORTANT: The server requires a minimum of processor memory cells 1, 2, 7, 8 and
the cell filler populated with the minimum number of processors and DIMMs at all
times or the server does not function properly.
•
•
•
Peripheral devices
2. Install each remaining system component, rebooting between each installation to isolate
any failed components.
3. Clear the system NVRAM.
4. Replace the midplane board.
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server serial
Troubleshooting the system using port 85 codes
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5 Component identification
In this section
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Front panel components
Item
Description
1
2
3
4
5
6
7
USB connector
USB connector
Video connector
SID
DVD drive
Hard drive bay 1 right
Hard drive bay 2 right
Front panel components
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Item
8
Description
Hard drive bay 3 right
Hard drive bay 4 right
Hard drive bay 5 right
Hard drive bay 6 right
Hard drive bay 7 right
Hard drive bay 8 right
9
10
11
12
13
not shown Hard drive bay 1 left (optional)
not shown Hard drive bay 2 left (optional)
not shown Hard drive bay 3 left (optional)
not shown Hard drive bay 4 left (optional)
not shown Hard drive bay 5 left (optional)
not shown Hard drive bay 6 left (optional)
not shown Hard drive bay 7 left (optional)
not shown Hard drive bay 8 left (optional)
14
15
16
17
18
19
20
21
Processor memory cell 1
Processor memory cell 2
Processor memory cell 3
Processor memory cell 4
Processor memory cell 5
Processor memory cell 6
Processor memory cell 7
Processor memory cell 8
1
1
1
1
1
Occupied by a cell filler in four-processor servers.
62
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Front panel LEDs and buttons
Item
Description
Color
Status
1
UID button and LED
Off
UID button is not activated
Solid blue
UID button is activated for server
identification
Flashing blue
Off
Server is being remotely managed
2
3
4
External health LED
Internal health LED
NIC 1 LED
Normal (system is off or in standby
mode)
Solid green
Normal (system is powered on)
Flashing amber
Redundant power supply failure
(system power supply is no longer
redundant)
Flashing red
Off
Critical power supply failure
Normal (system is off or in standby
mode)
Solid green
Normal (system is powered on)
Flashing amber
System degraded (standby mode or
powered on)
Flashing red
Off
System critical (standby mode or
powered on)
NIC not used
NOTE: Rear panel NIC can show link
or activity while in standby mode.
Solid green
Linked to the network
Flashing green
Linked with activity on the network
Front panel LEDs and buttons
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Item
Description
Color
Status
5
NIC 2 LED
Off
NIC not used
NOTE: Rear panel NIC can show link
or activity while in standby mode.
Solid green
Flashing green
Off
Linked to the network
Linked with activity on the network
No ac power to the system
6
Power button and LED
Solid amber
System has ac power and is in standby
mode
Solid green
System has ac power and is powered
on
System Insight Display LEDs
The front panel health LEDs indicate only the current hardware status. In some situations, HP
SIM might report server status differently than the health LEDs because the software tracks more
64
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system attributes. The System Insight Display LEDs identify components experiencing an error,
event, or failure.
CAUTION: Do not block airflow by pushing the SID flush against the server while it is in the
down position.
IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs, leave
the server powered on. The Systems Insight Display LEDs are cleared when the server is powered
off.
NOTE: The system management driver must be installed for the internal system health LED
to provide pre-failure and warranty conditions.
LED
Component
POWER
System power
INT HEALTH
EXT HEALTH
TEMP
Internal component health
External component health
Over temperature
FAN X
Fan
PS X
Power supply
IO BOARD
SPI BRD
I/O backplane power
SPI board power
SPI ILK
SPI board not fully seated into the I/O backplane
I/O backplane not fully seated into the midplane board
MP INTERLOCK
CPU INTERLOCK
Processor memory board cell 8 (boot CPU) not fully seated into the midplane
board
PROCESSOR/MEMORY BOARD X DIMM slot
DIMM 1A-8D
System Insight Display LEDs
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LED
Component
PROCESSOR/MEMORY BOARD X Processor
PROC X
PROCESSOR/MEMORY BOARD X Processor DIMM board
BOARD X
SAS and SATA hard drive LEDs
Item
Description
Color
Status
1
Fault/UID LED
Amber
Drive failure
Flashing amber
Blue
Fault-process activity
Unit identification is active
No fault-process activity
Drive activity
Off
2
Online/activity LED
Green
Flashing green
High activity on the drive or the drive is being
configured as part of an array
Off
No drive activity
SAS and SATA hard drive LED combinations
Online/activity LED Fault/UID LED
(green)
(amber/blue)
Interpretation
On, off, or
flashing
Alternating amber The drive has failed, or a predictive failure alert has been received for this
and blue
drive; it also has been selected by a management application.
On, off, or
flashing
Solid blue
The drive is operating normally and has been selected by a management
application.
On
Flashing amber
(1Hz)
A predictive failure alert has been received for this drive. Replace the drive
as soon as possible.
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Online/activity LED Fault/UID LED
(green)
(amber/blue)
Interpretation
On
Off
The drive is online, but is not currently active.
Flashing (1 Hz)
Flashing amber
(1Hz)
CAUTION: Do not remove the drive. Removing a drive can terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity expansion or stripe
migration, but a predictive failure alert has been received for this drive. To
minimize the risk of data loss, do not replace the drive until the expansion
or migration is complete.
Flashing (1 Hz)
Off
CAUTION: Do not remove the drive. Removing a drive can terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing capacity
expansion or stripe migration.
Flashing
irregularly
Flashing amber
(1Hz)
The drive is active, but a predictive failure alert has been received for this
drive. Replace the drive as soon as possible.
Flashing
irregularly
Off
The drive is active and is operating normally.
Off
Off
Off
Solid amber
A critical fault condition has been identified for this drive and the controller
has placed it offline. Replace the drive as soon as possible.
Flashing amber
(1Hz)
A predictive failure alert has been received for this drive. Replace the drive
as soon as possible.
Off
The drive is: offline, a spare, or not configured as part of an array.
Processor memory cell components
Item
Description
1
2
3
4
5
DIMM slot 1A
DIMM slot 2A
DIMM slot 3B
DIMM slot 4B
DIMM slot 5C
Processor memory cell components
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Item
Description
6
7
8
9
DIMM slot 6C
DIMM slot 7D
DIMM slot 8D
Processor socket
Rear panel components
Item
1
Description
NIC connector 1
2
Keyboard connector
USB connector
3
4
Video connector
5
Serial connector
6
iLO 2 connector
7
Mouse connector
8
NIC connector 2
9
Power supply 1
10
11
12
13
14
15
16
17
Power supply 2
Power supply 3
Redundant power supply 4 (optional)
Redundant power supply 5 (optional)
Redundant power supply 6 (optional)
PCI Express or HTx expansion slots
T-15 Torx screwdriver
Fan 4
68
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Item
18
Description
Fan 5
19
Fan 6
Rear panel LEDs and buttons
Item
Description
LED Color
Status
1
UID
Solid blue
Activated
Flashing blue
Server remotely managed
Deactivated
Off
2
3
LAN Link LED
Green
Linked to network
Not linked to network
Network activity
No network activity
Off
LAN Activity LED
Green (solid or flashing)
Off
Rear panel LEDs and buttons
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Power supply LED
Color
Status
Off
No ac power
Blinking green
Solid green
Blinking amber
ac power; standby power on
Full power on; normal operation
Power supply failure
Internal components
Item
Description
1
2
3
Media module
Fan 3
Fan 2
70
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Item
4
Description
Fan 1
5
System maintenance switch SW6
System maintenance switch SW1
SPI Board
6
7
8
PCI Express x8 non-hot-plug expansion slot 11
PCI Express x16 non-hot-plug expansion slot 10
PCI Express x8 non-hot-plug expansion slot 9
PCI Express x16 non-hot-plug expansion slot 8
PCI Express x4 non-hot-plug expansion slot 7
PCI Express x4 non-hot-plug expansion slot 6
PCI Express x16 non-hot-plug expansion slot 5
PCI Express x4 non-hot-plug expansion slot 4
PCI Express x4 non-hot-plug expansion slot 3
PCI Express x4 non-hot-plug expansion slot 2
PCI Express x8 non-hot-plug expansion slot 1
BBWC battery pack
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Power supply backplane
BBWC battery pack (optional)
SAS backplane (optional)
SAS backplane
Combo PCIe/HTx I/O backplane
Item
Description
1
2
Blank slot
HyperTransport non-hot-plug expansion slot 9
Internal components
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Combo PCIe/HTx I/O backplane
Item
3
Description
Blank slot
4
HyperTransport non-hot-plug expansion slot 8
PCI Express x4 non-hot-plug expansion slot 7
PCI Express x4 non-hot-plug expansion slot 6
PCI Express x16 non-hot-plug expansion slot 5
PCI Express x4 non-hot-plug expansion slot 4
PCI Express x4 non-hot-plug expansion slot 3
PCI Express x4 non-hot-plug expansion slot 2
PCI Express x8 non-hot-plug expansion slot 1
5
6
7
8
9
10
11
SPI board components
SPI (core I/O) board
Item
Description
1
2
3
BBWC module connections
Serial peripheral interface board
System battery
System maintenance switch (SW6)
The system maintenance switch (SW6) is an eight position switch that is used for system
configuration. The default position for all eight positions is Off (closed).
Position
Description
Switch
Off
Function
1
iLO 2 security
iLO 2 security is enabled
iLO 2 security is disabled
On
72
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Position
Description
Switch
Off
On
Function
2
Configuration lock
System configuration can be changed
System configuration is locked
Reserved
3
4
5
Reserved
Reserved
—
—
Reserved
Password protection override Off
On
Password is enabled
Password is disabled
Switch has no function
ROM reads system configuration as invalid
6
Reset configuration
Off
On
7
8
POST LED switch 1
POST LED switch 2
Table 5-1 System Maintenance Switch Positions 7 and 8 Detail
Position 7
Off
Position 8
Off
Displayed on LED8–LED1
Port 85
Off
On
Port 84
On
Off
iLO
On
On
Embedded SAS status
System maintenance switch (SW6)
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System maintenance switch (SW1)
CAUTION: All supported AMD Opteron quad-core processors 3.1 GHz or greater and all
supported AMD Opteron six-core processors require the system maintenance switch, located on
the I/O backplane, (SW1) position 5 to be in the On position.
HP recommends updating to the latest version of firmware. Earlier firmware versions might not
validate the required switch setting for these processors.
Battery pack LEDs
Item ID
LED
Color
Description
1
2
3
BBWC status
Green
To interpret the illumination patters of this LED, see Table 5-2 (page 74)
To interpret the illumination patters of this LED, see Table 5-2 (page 74)
Battery health Amber
Auxiliary
power
Green
This LED glows solid when 3.3 V auxiliary voltage is detected. The auxiliary
voltage preserves BBWC data and is available any time that the system
power cords are connected to a power supply.
4
System power Green
This LED glows solid when the system is powered up and 12 V system
power is available. This power supply maintains the battery charge and
provides supplementary power to the cache microcontroller.
Table 5-2 Battery health and BBWC status LED patterns
LED 3 pattern
LED 4 pattern
Interpretation
Flashing (1/2 Hz)
The system is powered down, and the cache contains data that has not yet
been written to the drives. Restore system power as soon as possible to
prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary power is
available, as indicated by LED 2. In the absence of auxiliary power, battery
power alone preserves the data. A fullycharged battery can normally preserve
data for at least two days.
None
The battery lifetime also depends on the cache module size. For further
information, refer to the controller QuickSpecs on the HP website
Double flash, then The cache microcontroller is waiting for the host controller to communicate.
pause
None
74
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Table 5-2 Battery health and BBWC status LED patterns (continued)
LED 3 pattern
LED 4 pattern
Interpretation
Flashing (1 Hz)
The battery pack is below the minimum charge level and is being charged.
Features that require a battery (such as write cache, capacity expansion,
stripe size migration, and RAID migration) are temporarily unavailable until
charging is complete. The recharge process takes between 15 minutes and
two hours, depending on the initial capacity of the battery.
None
Solid
Off
The battery pack is fully charged, and posted write data is stored in the
cache.
None
None
The battery pack is fully charged, and there is no posted write data in the
cache.
Flashing (1 Hz) Flashing (1 Hz)
An alternating green and amber flash pattern indicates that the cache
microcontroller is executing from within its boot loader and receiving new
flash code from the host controller.
Solid
There is a short circuit across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced. The life
expectancy of a battery pack is typically more than three years.
None
Flashing (1 Hz)
None
There is an open circuit across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced. The life
expectancy of a battery pack is typically more than three years.
Fan locations
Fan locations
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Item
Description
Fan 1
1
2
3
4
5
6
Fan 2
Fan 3
Fan 4
Fan 5
Fan 6
76
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6 Cabling
In this section
•
•
•
•
•
Cabling overview
This section provides guidelines that help you make informed decisions about cabling the server
and hardware options to optimize performance.
For information on cabling peripheral components, refer to the white paper on high-density
BBWC cabling
Cabling overview
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SAS and SATA hard drive cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where they
can be pinched or crimped.
SAS expander cabling
To install a SAS expander:
4. Disconnect the cable connecting the SAS backplane and SPI board. Retain the cable for future
use.
5. Connect the SAS expander to the Smart Array Controller.
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6. Install together the Smart Array Controller into slot 1 and the SAS expander into slot 2
7. Route and connect the cables from the SAS expander to the SAS backplanes.
SAS expander cabling
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TIP: For best cable management route the cable to SAS backplane 1 under the power cable at
the power supply backplane and the cable to SAS backplane 2 under other cables in the center
cable routing channel.
High power graphics card cabling
IMPORTANT: Install high powered graphics cards in PCIe 16x slots for optimum performance.
The server can power a maximum of four auxiliary high powered graphics card power
connections.
80
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7 Specifications
In this section
•
•
Environmental specification
Specification
Value
Temperature range
Operating
1
10°C to 35°C (50°F to 95°F)
2
Non-operating
-30°C to 60°C (-22°F to 140°F)
28°C (82.4°F)
Maximum wet bulb temperature
Relative humidity (noncondensing)
Operating
3
10% to 90% relative humidity (Rh), 28°C (82.4°F)
maximum wet bulb temperature, non-condensing.
Non-operating
5% to 95% relative humidity (Rh), 38.7°C (101.7°F)
maximum wet bulb temperature, non-condensing.
Altitude
Operating
3050 m (10,000 ft). This value may be limited by the type
and number of options installed. Maximum allowable
altitude change rate is 457 m/min (1500 ft/min).
Non-operating
9144 m (30,000 ft). Maximum allowable altitude change
rate is 457 m/min (1500 ft/min).
1
10° to 35°C (50° to 95°F) at sea level with an altitude derating of 1.0°C per every 305 m (1.8°F per every 1000 ft) above
sea level to a maximum of 3050 m (10,000 ft), no direct sustained sunlight. Maximum rate of change is 10°C/hr
(18°F/hr). The upper limit may be limited by the type and number of options installed.
System performance may be reduced if operating with a fan fault or above 30°C (86°F).
Maximum rate of change is 20°C/hr (36°F/hr).
2
3
Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 KPa.
Server specifications
Specification
Dimension
Height
Value
30.58 cm (12.04 in)
69.6 cm (27.4 in)
44 cm (17.32 in)
72 kg (160 lbs)
Depth
Width
1
Weight (maximum )
2
Weight (minium )
67 kg (147 lbs)
3
Input requirement
Low line
High line
100 - 120 V ac
200 - 240 V ac
Rated input voltage
90 - 132 V ac
180 - 264 V ac
Environmental specification
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Specification
Value
Rated input frequency
Rated input current
Rated input power
BTUs per hour
47- 63 Hz
47- 63 Hz
14A at 200 V ac
2800 W
24A at100 V ac
2400 W
8189
9554
3
Power supply output
Power supply output
Low line
High line
800 W per P.S.U. at 3 P.S.U. active
1200 W per P.S.U. at 3 P.S.U. active
4
Acoustic Noise
Idle
LWAd 7.6 B
LpAm 58 dBa
LWAd 7.6B
Operating
LpAm 58 dBa
1
2
3
all hard drives, power supplies, and processors installed
one hard drive, three power supplies, and four processor cells installed
IMPORTANT: To ensure the ProLiant DL785 G5 Server has sufficient power during normal operation, a server
configured with HP supported high powered graphics cards rated at 225 W or more require high line (200 - 240 V)
ac server configuration. As a precaution, if these cards are installed on a low line (100 - 127 V) ac configured server
the server will halt at Power-On Self-Test with a "Power Supply Solution not Sufficient" message and only boot to
RBSU.
At POST, the ProLiant DL785 G5 server automatically detects whether the power supplies are connected to high-line
power or low-line power. If the server is configured with high powered graphics cards, the system will halt if it
detects that the server is plugged into low-line power. This occurs by design because system configured high power
graphics cards, with a large amount of memory, hard drives, or other options might require more power than can
be provided by low-line power. POST halts this low-line configuration as a precaution against the server having
insufficient power during operation.
If a you wish to operate a server with high power graphics cards when utilizing low-line power, the power supply
solution should be verified as sufficient using the ProLiant DL785 G5 power calculator at http://
h30099.www3.hp.com/configurator/calc/Power%20Calculator%20Catalog.xls. If the power solution
is not deemed sufficient, the server may not have sufficient power to operate normally. If the solution is deemed
sufficient, a ROM-Based Setup Utility option, outlined below, can be used to allow the system to operate in this
configuration.
If the ProLiant DL785 G5 power calculator has determined that the server can be reliably powered at low-line power
with high power graphics cards installed, perform the following steps to override the Power Supply Requirements
setting in ROM-Based Setup Utility (RBSU):
1. Power down the server and remove the high power graphics cards.
2. Power the server back on and press F9 during POST to access RBSU.
3. Select Advanced Options.
4. Scroll down to Power Supply Requirements Override and choose to enable it.
5. Power down the server and reinstall the graphics cards previously removed.
4
Listed are the declared A-Weighted sound power levels (LWAd) and declared average bystander position A-Weighted
sound pressure levels (LpAm) when the product is operating in a 23°C ambient environment. Noise emissions were
measured in accordance with ISO 7779 (ECMA 74) and declared in accordance with ISO 9296 (ECMA 109).
82
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8 Technical support
In this section
•
•
Before you contact HP
Be sure to have the following information available before you call HP:
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
In the United States, see the HP US service locator webpage
•
In other locations, see the Contact HP worldwide (in English) webpage
For HP technical support:
•
•
In the United States, for contact options see the Contact HP United States webpage
phone:
—
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
—
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
In other locations, see the Contact HP worldwide (in English) webpage
Before you contact HP
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A Acronyms and abbreviations
ABEND
ACU
ADU
AMD
ASR
BBWR
BIOS
CSA
abnormal end
Array Configuration Utility
Array Diagnostics Utility
Advanced Micro Devices
Automatic Server Recovery
battery-backed write cache
Basic Input/Output System
Canadian Standards Association
Customer Self Repair
CSR
DIMM
DOS
dual inline memory module
disk operating system
ESD
electrostatic discharge
HTx
HyperTransport
IEC
iLO 2
IML
International Electrotechnical Commission
Integrated Lights-Out 2
Integrated Management Log
Instant Support Enterprise Edition
keyboard, video, and mouse
National Electrical Manufacturers Association
National Fire Protection Association
network interface controller
nickel metal hydride
non-volatile memory
Option ROM Configuration for Arrays
operating system
ISEE
KVM
NEMA
NFPA
NIC
NiMH
NVRAM
ORCA
OS
PCI-X
PCIe
PDU
POST
PPM
PSP
peripheral component interconnect extended
peripheral component interconnect express
power distribution unit
Power-On Self Test
processor power module
ProLiant Support Pack
RAID
RBSU
RDP
redundant array of inexpensive (or independent) disks
ROM-Based Setup Utility
Rapid Deployment Pack
RILOE II
ROM
SAS
Remote Insight Lights-Out Edition II
read-only memory
serial attached SCSI
SCSI
SFF
small computer system interface
small form-factor
SID
System Insight Display
SIM
Systems Insight Manager
SNMP
Simple Network Management Protocol
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TMRA
UID
recommended ambient operating temperature
unit identification
UPS
USB
uninterruptible power system
universal serial bus
VCA
Version Control Agent
86
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Index
front bezel, 29
A
access panel, 27
H
ASR (see Automatic Server Recovery (ASR))
Automatic Server Recovery (ASR), 56
hard drives (see SAS, hard drives)
HP
contacting, 83
B
HP Insight Diagnostics, 56
HP Instant Support Enterprise Edition (ISEE), 54
HP ROM-Based Setup Utility (see RBSU (HP ROM-Based
Setup Utility))
battery-backed write cache
battery pack, 45
battery-backed write cache (BBWC), 44
BBWC (see battery-backed write cache)
LED (see LED, battery pack)
blanks
HP SIM (see HP Systems Insight Manager)
HP Systems Insight Manager, 56
I
DVD or CD, 38
illustrated parts catalog, 13
hard drive, 37
iLO 2 (Integrated Lights-Out 2), 55
IML (see Integrated Management Log (IML))
Integrated Lights-Out 2 (see iLO 2 (Integrated Lights-Out
2))
C
cabling, 77–80
Integrated Management Log (IML), 55
ISEE (see HP Instant Support Enterprise Edition (ISEE))
BBWC, 77
hard drive, 78
high power graphics card, 80
SAS expander, 78–80
components
L
LED
battery pack, 74–75
front panel, 63
hard drive, 66
rear, 69
front, 61
internal, 70–72
mechanical, 13
processor memory cell, 67
rear, 68
system, 16
core I/O board (see SPI board)
CSR (see customer self repair (CSR))
customer self repair (CSR), 7
M
media module, 28
mezzanine board, 29
mezzanine filler, 29
mezzanine filler bezel, 29
midplane board, 50
D
diagnostic tools, 53
DIMMs, 36
installation guidelines, 36
O
ORCA (Option ROM Configuration for Arrays), 54
E
electrostatic discharge, 23
ESD (see electrostatic discharge)
expansion boards, 42
expansion slot
P
port 85 code, 57–59
expansion board-related, 58
memory-related, 58
miscellanious, 59
processor-related, 57
backplane, 47
covers, 41
expansion slots
combo PCIe/HTx I/O backplane, 43
PCIe I/O backplane, 42
powering down, 25
preparation procedures, 24
processor memory cell, 29
airflow baffle, 30
bezel, 30
F
fan
location, 75
fans, 39
internal, 40
rear, 39
processors, 30
87
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R
rack
extending server from, 25
removing server from, 26
RBSU (HP ROM-Based Setup Utility), 54
removal and replacement procedures, 23
required tools, 23
ROM
updating, 55
S
safety considerations, 23
SAS
backplane, 44
hard drives, 37
serial number, 48
SID (see System Insight Display)
SmartStart Scripting Toolkit, 53
SmartStart software, 53
specifications
environmental, 81
server, 81
SPI board, 72
system maintenance switch
SW1, 74
SW6, 72
Systems Insight Manager (see HP Systems Insight
Manager)
T
technical support, 83
U
USB
support, 56
88
Index
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89
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*AH233-9002A_ed7*
Printed in the US
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