LCD Monitor User Manual
I2778VHE6
(LED Backlight)
©2014 AOC.All Rights Reserved.
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Regulation .......................................................................................................................................................59
FCC Notice................................................................................................................................................59
WEEE Declaration.....................................................................................................................................60
WEEE Declaration for India.......................................................................................................................60
EPA Energy Star........................................................................................................................................61
TCO DOCUMENT.....................................................................................................................................62
Service.............................................................................................................................................................63
Warranty Statement for Europe.................................................................................................................63
Warranty Statement for Middle East and Africa (MEA) .............................................................................65
AOC PIXEL POLICY ISO 9241-307 CLASS 1 ..........................................................................................67
Warranty Statement for North & South America (excluding Brazil)...........................................................68
EASE PROGRAME...................................................................................................................................70
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Safety
National Conventions
The following subsections describe notational conventions used in this document.
Notes, Cautions, and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These
blocks are notes, cautions, and warnings, and they are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of your computer system.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid the problem. Some warnings
may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific presentation of the
warning is mandated by regulatory authority.
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Power
The monitor should be operated only from the type of power source indicated on the label. If you are not sure of the
type of power supplied to your home, consult your dealer or local power company.
The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug will fit
only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire plug, have an
electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat the safety purpose of
the grounded plug.
Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect the
monitor from damage due to power surges.
Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate configured
receptacles marked between 100 - 240V ~, Min. 5A
The wall socket shall be installed near the equipment and shall be easily accessible.
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Installation
Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monitor falls, it can injure a
person and cause serious damage to this product. Use only a cart, stand, tripod, bracket, or table recommended by
the manufacturer or sold with this product. Follow the manufacturer’s instructions when installing the product and use
mounting accessories recommended by the manufacturer. A product and cart combination should be moved with care.
Never push any object into the slot on the monitor cabinet. It could damage circuit parts causing a fire or electric
shock. Never spill liquids on the monitor.
Do not place the front of the product on the floor.
If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit
instructions.
Leave some space around the monitor as shown below. Otherwise, air-circulation may be inadequate hence
overheating may cause a fire or damage to the monitor.
See below the recommended ventilation areas around the monitor when the monitor is installed on the wall or on the
stand:
Installed on the wall
11 7/8 inches
30 cm
4 inches
10 cm
4 inches
10 cm
Leave at least this space
around the set.
4 inches
10 cm
Installed with stand
11 7/8 inches
30 cm
4 inches
10 cm
4 inches
10 cm
4 inches
10 cm
Leave at least this space
around the set.
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Cleaning
Clean the cabinet regularly with cloth. You can use soft-detergent to wipe out the stain, instead of strong-detergent
which will cauterize the product cabinet.
When cleaning, make sure no detergent is leaked into the product. The cleaning cloth should not be too rough as it
will scratch the screen surface.
Please disconnect the power cord before cleaning the product.
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Other
If the product is emitting a strange smell, sound or smoke, disconnect the power plug IMMEDIATELY and contact a
Service Center.
Make sure that the ventilating openings are not blocked by a table or curtain.
Do not engage the LCD monitor in severe vibration or high impact conditions during operation.
Do not knock or drop the monitor during operation or transportation.
For display with glossy bezel the user should consider the placement of the display as the bezel may cause
disturbing reflections from surrounding light and bright surfaces.
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Setup
Contents in Box
Monitor
CD Manual
Power Cable
Monitor Base
*
*
*
Analog Cable
DVI Cable
HDMI Cable
Not all signal cables (Analog, DVI, HDMI cables) will be provided for all countries and regions. Please check with the
*
local dealer or AOC branch office for confirmation.
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Setup Stand & Base
Please setup or remove the base following the steps as below.
Setup:
Remove:
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Adjusting Viewing Angle
For optimal viewing it is recommended to look at the full face of the monitor, then adjust the monitor's angle to your own
preference.
Hold the stand so you will not topple the monitor when you change the monitor's angle.
You are able to adjust the monitor's angle from -4° to 21°.
-4
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NOTE: Do not adjust the viewing angle over 21 degrees in order to avoid damage.
NOTE:
Do not touch the LCD screen when you change the angle. It may cause damage or break the LCD screen.
Do not put your hand close to the gap between the monitor and the base to avoid the injury when adjusting the viewing
angle.
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Connecting the Monitor
Cable Connections In Back of Monitor and Computer:
1
2 3 4 5
1. AC port
2. HDMI
3. DVI
4. Analog (D-Sub 15-Pin VGA cable)
5. Earphone
To protect equipment, always turn off the PC and LCD monitor before connecting.
1. Connect the power cable to the AC port on the back of the monitor.
2. Connect one end of the 15-pin D-Sub cable to the back of the monitor and connect the other end to the computer's
D-Sub port.
3. (Optional –Requires a video card with DVI port)Connect one end of the DVI cable to the back of the monitor and
connect the other end to the computer’s DVI port.
4. (Optional –Requires a video card with HDMI port)Connect one end of the HDMI cable to the back of the monitor and
connect the other end to the computer’s HDMI port.
5. Turn on your monitor and computer.
If your monitor displays an image, installation is complete. If it does not display an image, please refer Troubleshooting.
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Wall Mounting
Preparing to Install An Optional Wall Mounting Arm.
This monitor can be attached to a wall mounting arm you purchase separately. Disconnect power before this procedure.
Follow these steps:
1. Remove the base.
2. Follow the manufacturer's instructions to assemble the wall mounting arm.
3. Place the wall mounting arm onto the back of the monitor. Line up the holes of the arm with the holes in the back of
the monitor.
4. Insert the 4 screws into the holes and tighten.
5. Reconnect the cables. Refer to the user's manual that came with the optional wall mounting arm for instructions on
attaching it to the wall.
Noted : VESA mounting screw holes are not available for all models, please check with the dealer or official department
of AOC.
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AOC Anti-Blue Light Feature Description
Studies have shown that just as ultra-violet rays can cause eye damage, blue light rays from LED displays can cause
damage to different parts of the eye and affect vision over time. AOC Anti-Blue Light feature uses a smart technology to
reduce the harmful blue light waves without affecting the color or image of the display.
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Adjusting
Setting Optimal Resolution
Windows 8
For Windows 8:
1. Right click and click All apps at the bottom-right of the screen.
2. Set the “View by” to “Category”.
3. Click Appearance and Personalization.
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4. Click DISPLAY.
5. Set the resolution SLIDE-BAR to Optimal preset resolution.
Windows 7
For Windows 7:
1. Click START.
2. Click CONTROL PANEL.
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3. Click Appearance.
4. Click DISPLAY.
5. Set the resolution SLIDE-BAR to Optimal preset resolution
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Windows Vista
For Windows Vista:
1. Click START.
2. Click CONTROL PANEL.
3. Click Appearance and Personalization.
4. Click Personalization
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5. Click Display Settings.
6. Set the resolution SLIDE-BAR to Optimal preset resolution
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Windows XP
For Windows XP:
1. Click START.
2. Click SETTINGS.
3. Click CONTROL PANEL.
4. Click Appearance and Themes.
5. Double click DISPLAY.
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6. Click SETTINGS.
7. Set the resolution SLIDE-BAR to Optimal preset resolution
Windows ME/2000
For Windows ME/2000:
1. Click START.
2. Click SETTINGS.
3. Click CONTROL PANEL.
4. Double click DISPLAY.
5. Click SETTINGS.
6. Set the resolution SLIDE-BAR to Optimal preset resolution
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Hotkeys
1
2
3
4
5
Source/Auto/Exit
Clear vision /<
Volume / > or 4:3 / Wide / >
Menu/Enter
Power
Power
Press the Power button to turn on/off the monitor.
Volume / >
When there is no OSD, press > adjust volume(only HDMI).
4:3 or wide / >
When there is no OSD, press > continuously to change 4:3 or wide image ratio. (If the product screen size is 4:3 or input
signal resolution is wide format, the hot key is disable to adjust ).
Menu/Enter
Press to display the OSD or confirm the selection.
Source /Auto / Exit
When the OSD is closed, press Auto/Source/Exit button continuously about 3 second to do auto configure (only for the
models with dual or more inputs). When the OSD is closed, press Auto/Source/Exit button will be Source hot key function
(Only for the models with dual or more inputs).
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Clear Vision
1. When there is no OSD, Press the “<” button to activate Clear Vision.
2. Use the “<” or “>” buttons to select between weak, medium, strong, or off settings. Default setting is always “off”.
3. Press and hold “<” button for 5 seconds to activate the Clear Vision Demo, and a message of “Clear Vision Demo:
on” will be display on the screen for a duration of 5 seconds. Press Menu or Exit button, the message will disappear.
Press and hold “<” button for 5 seconds again, Clear Vision Demo will be off.
Clear Vision function provides the best image viewing experience by converting low resolution and blurry images into
clear and vivid images.
Off
Weak
Clear Vision
Adjust the Clear Vision
Disable or Enable Demo
Medium
Strong
Clear Vision Demo
on or off
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OSD Setting
Basic and simple instruction on the control keys.
Image Setup
50
50
Color Setup
Gamma
DCR
Picture Boost
Gamma 1
Off
OSD Setup
Extra
Exit
Luminance
Contrast
Brightness
Standard
Eco mode
1. Press the
-button to activate the OSD window.
2. Press < or > to navigate through the functions. Once the desired function is highlighted, press the
-button to
activate it . press < or > to navigate through the sub-menu functions. Once the desired function is highlighted, press
-button to activate it.
3. Press < or > to change the settings of the selected function. Press
function, repeat steps 2-3.
to exit. If you want to adjust any other
4. OSD Lock Function: To lock the OSD, press and hold the
button to turn the monitor on. To un-lock the OSD - press and hold the
press button to turn the monitor on.
button while the monitor is off and then press
button while the monitor is off and then
Notes:
1. If the product has only one signal input, the item of "Input Select" is disable to adjust.
2. If the product screen size is 4:3 or input signal resolution is wide format, the item of "Image Ratio" is disable to
adjust.
3. One of Clear vision, DCR, Color Boost, and Picture Boost functions is activated; the other three functions are turned
off accordingly.
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Luminance
Image Setup
50
50
Color Setup
Gamma
DCR
Picture Boost
Gamma 1
OSD Setup
Extra
Exit
Luminance
Contrast
Brightness
Off
Standard
Eco mode
1. Press
(Menu) to display menu.
Image Setup
50
50
Color Setup
Gamma
DCR
Picture Boost
OSD Setup
Extra
Exit
Luminance
Gamma 1
Off
Contrast
Brightness
Standard
Eco mode
2. Press < or > to select
(Luminance), and press
to enter.
Image Setup
50
50
Color Setup
Picture Boost
Gamma 1
Off
OSD Setup
Extra
Exit
Luminance
Contrast
Gamma
DCR
Brightness
Standard
Eco mode
3. Press < or > to select submenu, and press
to enter.
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Image Setup
50
50
Color Setup
Gamma
DCR
Picture Boost
Gamma 1
OSD Setup
Extra
Exit
Luminance
Contrast
Brightness
Off
Standard
Eco mode
4. Press < or > to adjust.
Image Setup
50
50
Color Setup
Picture Boost
OSD Setup
Extra
Exit
Luminance
Gamma 1
Off
Contrast
Gamma
DCR
Brightness
Standard
Eco mode
5. Press
to exit.
Brightness
Contrast
0-100
0-100
Backlight Adjustment
Contrast from Digital-register.
Standard Mode
Standard
Text
Text Mode
Internet
Game
Internet Mode
Eco mode
Game Mode
Movie
Movie Mode
Sports
Gamma 1
Gamma 2
Gamma 3
Off
Sports Mode
Adjust to Gamma 1
Adjust to Gamma 2
Adjust to Gamma 3
Disable dynamic contrast ratio
Enable dynamic contrast ratio
Gamma
DCR
On
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Image Setup
Image Setup
Color Setup
Gamma
DCR
Picture Boost
Gamma 1
Off
OSD Setup
Extra
Exit
Luminance
Contrast
50
50
Brightness
Standard
Eco mode
1. Press
(Menu) to display menu.
Image Setup
Color Setup
50
Picture Boost
H.Position
V.Position
OSD Setup
Extra
Exit
Luminance
50
50
Clock
Phase
50
50
Sharpness
2. Press < or > to select
(Image Setup), and press
to enter.
Image Setup
Color Setup
Picture Boost
H.Position
V.Position
OSD Setup
Extra
50
50
Exit
Luminance
Clock
Phase
50
50
50
Sharpness
3. Press < or > to select submenu, and press
to enter.
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Image Setup
Color Setup
50
Picture Boost
H.Position
V.Position
OSD Setup
Extra
50
50
Exit
Luminance
Clock
Phase
50
50
Sharpness
4. Press < or > to adjust.
Image Setup
Color Setup
Picture Boost
OSD Setup
Extra
Exit
Luminance
50
50
Clock
Phase
50
50
H.Position
V.Position
50
Sharpness
5. Press
to exit.
Clock
0-100
Adjust picture Clock to reduce Vertical-Line noise.
Adjust Picture Phase to reduce Horizontal-Line noise
Adjust picture sharpness
Phase
0-100
0-100
0-100
0-100
Sharpness
H.Position
V.Position
Adjust the horizontal position of the picture.
Adjust the vertical position of the picture.
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Color Setup
Image Setup
Color Setup
Gamma
DCR
Picture Boost
Gamma 1
Off
OSD Setup
Extra
Exit
Luminance
Contrast
50
50
Brightness
Standard
Eco mode
1. Press
(Menu) to display menu.
Color Setup
Image Setup
Picture Boost
OSD Setup
Extra
Exit
Luminance
Color Temp.
DCB Mode
DCB Demo
Warm
off
Red
50
Green
Blue
50
50
off
2. Press < or > to select
(Color Setup), and press
to enter.
Color Setup
Image Setup
Picture Boost
OSD Setup
Extra
Exit
50
Luminance
Color Temp.
DCB Mode
DCB Demo
Warm
off
Red
Green
Blue
50
50
off
3. Press < or > to select submenu, and press
to enter.
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Color Setup
Image Setup
Picture Boost
OSD Setup
Extra
Exit
50
Luminance
Color Temp.
DCB Mode
DCB Demo
Warm
off
Red
Green
Blue
50
50
off
4. Press < or > to adjust.
Color Setup
Image Setup
Picture Boost
OSD Setup
Extra
Exit
Luminance
Color Temp.
DCB Mode
DCB Demo
Warm
off
Red
50
50
50
Green
Blue
off
5. Press
to exit.
Warm
Recall Warm Color Temperature from EEPROM.
Recall Normal Color Temperature from EEPROM.
Recall Cool Color Temperature from EEPROM.
Recall SRGB Color Temperature from EEPROM.
Red Gain from Digital-register
Normal
Cool
Color Temp. sRGB
Red
User
Green
Blue
Green Gain Digital-register.
Blue Gain from Digital-register
Full Enhance on or off
Nature Skin on or off
Green Field on or off
Disable or Enable Full Enhance Mode
Disable or Enable Nature Skin Mode
Disable or Enable Green Field Mode
Disable or Enable Sky-blue Mode
DCB Mode
DCB Demo
Sky-blue
on or off
on or off
On or off
AutoDetect
Disable or Enable AutoDetect Mode
Disable or Enable Demo
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Picture Boost
Image Setup
Color Setup
Gamma
DCR
Picture Boost
Gamma 1
Off
OSD Setup
Extra
Exit
Luminance
Contrast
50
50
Brightness
Standard
Eco mode
1. Press
(Menu) to display menu.
Picture Boost
Image Setup
OSD Setup
off
Extra
Exit
Luminance
Color Setup
Bright Frame
Frame Size
Brightness
50
50
H. position
50
50
50
Contrast
V.position
2. Press < or > to select
(Picture Boost), and press
to enter.
Picture Boost
Image Setup
OSD Setup
off
Extra
Exit
Luminance
Color Setup
Bright Frame
Frame Size
Brightness
Contrast
50
50
H. position
50
50
50
V.position
3. Press < or > to select submenu, and press
to enter.
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Picture Boost
Image Setup
OSD Setup
off
Extra
Exit
Luminance
Color Setup
Bright Frame
Frame Size
Brightness
50
50
H. position
50
50
50
Contrast
V.position
4. Press < or > to adjust.
Picture Boost
Image Setup
OSD Setup
off
Extra
Exit
Luminance
Color Setup
Bright Frame
Frame Size
Brightness
Contrast
50
50
H. position
V.position
50
50
50
5. Press
to exit.
Frame Size
Brightness
Contrast
14-100
0-100
Adjust Frame Size
Adjust Frame Brightness
Adjust Frame Contrast
0-100
H. position
V.position
0-100
Adjust Frame horizontal Position
Adjust Frame vertical Position
Disable or Enable Bright Frame
0-100
Bright Frame
on or off
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OSD Setup
Image Setup
50
50
Color Setup
Gamma
DCR
Picture Boost
Gamma 1
Off
OSD Setup
Extra
Exit
Luminance
Contrast
Brightness
Standard
Eco mode
1. Press
(Menu) to display menu.
OSD Setup
Image Setup
Picture Boost
Extra
Exit
Luminance
Color Setup
English
50
0
Transparence
25
Language
Timeout
H. position
V.position
off
10
Break Reminder
2. Press < or > to select
(OSD Setup), and press
to enter.
3. Press < or > to select submenu, and press
to enter.
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OSD Setup
Image Setup
Picture Boost
Extra
Exit
Luminance
Color Setup
English
50
0
Transparence
25
Language
Timeout
H. position
V.position
off
10
Break Reminder
4. Press < or > to adjust.
OSD Setup
Extra
Image Setup
Picture Boost
Exit
Luminance
Color Setup
English
50
0
Transparence
25
Language
Timeout
H. position
V.position
off
10
Break Reminder
5. Press
to exit.
H.Position
V.Position
Timeout
0-100
Adjust the horizontal position of OSD
Adjust the vertical position of OSD
Adjust the OSD Timeout
0-100
5-120
0-100
Transparence
Language
Adjust the transparence of OSD
Select the OSD language
Break Reminder on or off
Break reminder if the user continuously work for more than 1hrs
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Extra
Image Setup
50
50
Color Setup
Gamma
DCR
Picture Boost
Gamma 1
OSD Setup
Extra
Exit
Luminance
Contrast
Brightness
Off
Standard
Eco mode
1. Press
(Menu) to display menu.
Image Setup
Image Ratio
Picture Boost
OSD Setup
Exit
DVI
Luminance
Extra
Color Setup
Input Select
Auto Config
Off timer
wide
Resolution: 1920(H)x1080(V)
Yes
00
DDC-CI
Reset
Yes
NO
H. Frequency: 67KHz
V. Frequency: 60Hz
2. Press < or > to select
(Extra), and press
to enter.
Image Setup
Color Setup
Picture Boost
OSD Setup
Exit
DVI
Luminance
Extra
Input Select
Auto Config
Off timer
Image Ratio
wide
Yes
NO
Resolution: 1920(H)x1080(V)
Yes
00
DDC-CI
Reset
H. Frequency: 67KHz
V. Frequency: 60Hz
3. Press < or > to select submenu, and press
to enter.
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Image Setup
Image Ratio
Picture Boost
OSD Setup
Exit
DVI
Luminance
Extra
Color Setup
Input Select
wide
Yes
NO
Resolution: 1920(H)x1080(V)
Auto Config
Off timer
Yes
00
DDC-CI
Reset
H. Frequency: 67KHz
V. Frequency: 60Hz
4. Press < or > to adjust.
Image Setup
Picture Boost
OSD Setup
Exit
DVI
Luminance
Extra
Color Setup
Input Select
Auto Config
Off timer
Image Ratio
DDC-CI
wide
Resolution: 1920(H)x1080(V)
Yes
00
Yes
NO
H. Frequency: 67KHz
V. Frequency: 60Hz
Reset
5. Press
to exit.
Input Select Auto / D-SUB / DVI / HDMI Select Input Signal Source
Auto Config yes or no
Off timer 0-24hrs
Image Ratio wide or 4:3
Auto adjust the picture to default
Select DC off time
Select wide or 4:3 format for display
Turn ON/OFF DDC-CI Support
Reset the menu to default
DDC-CI
Reset
yes or no
Yes or no
Show the information of the main image and sub-image
source
Information
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Exit
Image Setup
50
50
Color Setup
Gamma
DCR
Picture Boost
Gamma 1
Off
OSD Setup
Extra
Exit
Luminance
Contrast
Brightness
Standard
Eco mode
1. Press
(Menu) to display menu.
Extra
Image Setup
Picture Boost
OSD Setup
Exit
Luminance
Color Setup
2. Press < or > to select
(Exit), and press
to exit.
Extra
Image Setup
Picture Boost
OSD Setup
Exit
Luminance
Color Setup
3. Press
to exit.
Exit
Exit the main OSD
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LED Indicator
Status
LED Color
Green
Full Power Mode
Active-off Mode
Orange
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Driver
Monitor Driver
Windows 8
1. Start Windows® 8
2. Right click and click All apps at the bottom-right of the screen.
3. Click on the “Control panel” icon
4. Set the “View by” to “Large icons” or “Small icons”.
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5. Click on the “Display” icon.
6. Click on the “Change display settings” button.
7. Click the “Advanced Settings” button.
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8. Click the “Monitor” tab and then click the “Properties” button.
9. Click the “Driver” tab.
10. Open the “Update Driver Software-Generic PnP Monitor” window by clicking on “Update Driver... “ and then
click the "Browse my computer for driver software" button.
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11. Select "Let me pick from a list of device drivers on my computer".
12. Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory:
X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).
13. Select the "xxx.inf" file and click the “Open” button. Click the “OK” button.
14. Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk drive.
15. Close all open windows and remove the CD.
16. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
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Windows 7
1. Start Windows® 7
2. Click on the 'Start' button and then click on 'Control Panel'.
3. Click on the 'Display' icon.
4. Ckick on the “Change display settings” button.
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5. Click the “Advanced Settings” button.
6. Click the “Monitor” tab and then click the “Properties” button.
7. Click the “Driver” tab.
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8. Open the "Update Driver Software-Generic PnP Monitor" window by clicking on “Update Driver... “and then click
the "Browse my computer for driver software" button.
9. Select "Let me pick from a list of device drivers on my computer".
10. Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory:
X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).
11. Select the "xxx.inf" file and click the “Open” button. Click the “OK” button.
12. Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk drive.
13. Close all open windows and remove the CD.
14. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
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Windows Vista
1. Click "Start " and "Control Panel". Then, double-click on "Appearance and Personalization".
2. Click "Personalization" and then "Display Settings".
3. Click "Advanced Settings...".
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4. Click "Properties" in the "Monitor" tab. If the "Properties" button is deactivated, it means the configuration for
your monitor is completed. The monitor can be used as is.
If the message "Windows needs..." is displayed, as shown in the figure below, click "Continue".
5. Click "Update Driver..." in the "Driver" tab.
6. Check the "Browse my computer for driver software" checkbox and click "Let me pick from a list of device
drivers on my computer".
7. Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the appropriate drive F:\Driver
(CD-ROM Drive).
8. Select your monitor model and click on the 'Next' button.
9. Click "Close" → "Close" → "OK" → "OK" on the following screens displayed in sequence.
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Windows XP
1. Start Windows® XP
2. Click on the 'Start' button and then click on 'Control Panel'.
3. Select and click on the category ‘Appearance and Themes’
4. Click on the 'Display' Item.
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5. Select the 'Settings' tab then click on the 'Advanced' button.
6. Select 'Monitor' tab
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop installation.
- If the 'Properties' button is active, click on 'Properties' button.
Please follow the steps below.
7. Click on the 'Driver' tab and then click on 'Update Driver...' button.
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8. Select the 'Install from a list or specific location [advanced]' radio button and then click on the 'Next' button.
9. Select the 'Don't Search. I will choose the driver to install' radio button. Then click on the 'Next' button.
10. Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the appropriate drive F: (CD-
ROM Drive).
11. Click on the 'Open' button, then click the 'OK' button.
12. Select your monitor model and click on the 'Next' button.
- If you can see the 'has not passed Windows® Logo testing to verify its compatibility with Windows® XP' message,
please click on the 'Continue Anyway' button.
13. Click on the 'Finish' button then the 'Close' button.
14. Click on the 'OK' button and then the 'OK' button again to close the Display Properties dialog box.
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Windows 2000
1. Start Windows® 2000
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
3. Double click on the 'Display' Icon.
4. Select the 'Settings' tab then click on 'Advanced...'.
5. Select 'Monitor'
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop installation.
- If the 'Properties' button is active. Click on 'Properties' button. Please follow the steps given below.
6. Click on 'Driver' and then click on 'Update Driver...' then click on the 'Next' button.
7. Select 'Display a list of the known drivers for this device so that I can choose a specific driver', then click on 'Next'
and then click on 'Have disk...'.
8. Click on the 'Browse...' button then select the appropriate drive F: ( CD-ROM Drive).
9. Click on the 'Open' button, then click on the 'OK' button.
10. Select your monitor model and click on the 'Next' button.
11. Click on the 'Finish' button then the 'Close' button.
If you can see the 'Digital Signature Not Found' window, click on the 'Yes' button.
Windows ME
1. Start Windows® Me
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
3. Double click on the 'Display' Icon.
4. Select the 'Settings' tab then click on 'Advanced...'.
5. Select the 'Monitor' button, then click on 'Change...' button.
6. Select 'Specify the location of the driver(Advanced)' and click on the 'Next' button.
7. Select 'Display a list of all the drivers in a specific location, so you can choose the driver you want', then click on
'Next' and then click on 'Have Disk...'.
8. Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click on the 'OK' button.
9. Click on the 'OK' button, select your monitor model and click on the 'Next' button.
10. Click on 'Finish' button then the 'Close' button.
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i-Menu
Welcome to “i-Menu” software by AOC. i-Menu makes it easy to adjust your monitor display setting by using on screen
menus instead of the OSD button on the monitor. To complete installation, please follow the installation guide.
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e-Saver
Welcome to use AOC e-Saver monitor power management software! The AOC e-Saver features Smart Shutdown
functions for your monitors, allows your monitor to timely shutdown when PC unit is at any status (On, Off, Sleep or
Screen Saver); the actual shutdown time depends on your preferences (see example below).
Please click on "driver/e-Saver/setup.exe" to start installing the e-Saver software, follow the install wizard to
complete software installation.
Under each of the four PC status, you may choose from the pull-down menu the desired time (in minutes) for your
monitor to automatically shutdown. The example above illustrated:
1) The monitor will never shutdown when the PC is powered on.
2) The monitor will automatically shutdown 5 minutes after the PC is powered off.
3) The monitor will automatically shutdown 10 minutes after the PC is in sleep/stand-by mode.
4) The monitor will automatically shutdown 20 minutes after the screen saver appears.
You can click “RESET” to set the e-Saver to its default settings like below.
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Screen+
Welcome to "Screen+" software by AOC, Screen+ software is a desktop screen splitting tool, it splits the desktop into
different panes, each pane displays a different window. You only need to drag the window to a corresponding pane, when
you want to access it. It supports multiple monitor display to make your task easier. Please follow the installation software
to install it.
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Troubleshoot
Problem & Question
Possible Solutions
Make sure the power button is ON and the Power Cord is properly connected to a
grounded power outlet and to the monitor.
Power LED Is Not ON
•
Is the power cord connected properly?
Check the power cord connection and power supply.
Is the cable connected correctly?
•
(Connected using the D-sub cable)
Check the DB-15 cable connection.
(Connected using the DVI cable)
Check the DVI cable connection.
* DVI input is not available on every model.
(Connected using the HDMI cable)
Check the HDMI cable connection.
* HDMI input is not available on every model.
•
If the power is on, reboot the computer to see the initial screen (the login screen),
which can be seen.
No images on the screen
If the initial screen (the login screen) appears, boot the computer in the applicable
mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the
video card.
(Refer to the Setting the Optimal Resolution)
If the initial screen (the login screen) does not appear, contact the Service Center or
your dealer.
•
Can you see "Input Not Supported" on the screen?
You can see this message when the signal from the video card exceeds the maximum
resolution and frequency that the monitor can handle properly.
Adjust the maximum resolution and frequency that the monitor can handle properly.
•
Make sure the AOC Monitor Drivers are installed.
Adjust the Contrast and Brightness Controls.
Press to auto adjust.
Make sure you are not using an extension cable or switch box. We recommend
plugging the monitor directly to the video card output connector on the back .
Picture Is Fuzzy & Has
Ghosting Shadowing
Problem
Move electrical devices that may cause electrical interference as far away from the
monitor as possible.
Use the maximum refresh rate your monitor is capable of at the resolution your are
using.
Picture Bounces, Flickers Or
Wave Pattern Appears In The
Picture
The Computer Power Switch should be in the ON position.
The Computer Video Card should be snugly fitted in its slot.
Make sure the monitor's video cable is properly connected to the computer.
Inspect the monitor's video cable and make sure no pin is bent.
Make sure your computer is operational by hitting the CAPS LOCK key on the keyboard
while observing the CAPS LOCK LED. The LED should either turn ON or OFF after
hitting the CAPS LOCK key.
Monitor Is Stuck In Active
Off-Mode"
Missing one of the primary
colors (RED, GREEN, or
BLUE)
Inspect the monitor's video cable and make sure that no pin is damaged.
Make sure the monitor's video cable is properly connected to the computer.
Screen image is not centered
or sized properly
Adjust H-Position and V-Position or press hot-key (AUTO).
Picture has color defects
(white does not look white)
Adjust RGB color or select desired color temperature.
Horizontal or vertical
Use Windows 95/98/2000/ME/XP shut-down mode Adjust CLOCK and FOCUS.
disturbances on the screen Press to auto-adjust.
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Specification
General Specification
Model name
I2778VHE6
Driving system
TFT Color LCD
Viewable Image Size
68.6 cm diagonal
0. 311 mm(H) x 0. 311 mm(V)
R, G, B Analog lnterface & DVI, HDMI interface
H/V TTL
Pixel pitch
Panel
Video
Separate Sync.
Display Color
16.7M Colors
Pixel clock
148.5 MHz
Horizontal scan range
30 kHz - 83 kHz
Horizontal scan Size(Maximum)
597.89 mm
Vertical scan range
Vertical scan Size(Maximum)
Optimal preset resolution
Plug & Play
50 Hz - 76 Hz
336.31 mm
1920 x 1080 (60 Hz)
VESA DDC2B/CI
VGA / HDMI / DVI
Analog: 0.7Vp-p(standard), 75 OHM, TMDS
100-240V~,50/60Hz, 1.5A
Active 31 W (typical)
Standby < 0.5 W
Resolution
Input Connector
Input Video Signal
Power Source
Power Consumption
Off timer
0~24 hrs
Connector Type
Signal Cable Type
VGA / HDMI / DVI
Detachable
Height (with base)
Width
470.7 mm
Physical
Characteristics
640.3 mm
Dimensions & Weight
Depth
229.1 mm
Weight (monitor only)
Operating
5.98 kg
0°C to 40°C
Temperature
Humidity
Non-Operating
Operating
-25°C to 55°C
10% to 85% (non-condensing)
5% to 93% (non-condensing)
0~ 5000m (0~ 16404 ft )
0~ 12192m (0~ 40000 ft )
Environmental
Non-Operating
Operating
Altitude
Non-Operating
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Preset Display Modes
STANDARD
RESOLUTION
640×480 @60Hz
640×480 @72Hz
640×480 @75Hz
640 × 480@67Hz
720×400@70Hz
HORIZONTAL FREQUENCY(kHZ)
VERTICAL FREQUENCY(Hz)
31.469
37.861
37.5
59.94
72.809
75
VGA
35
66.667
70.087
56.25
60.317
72.188
75
MAC MODE VGA
IBM-MODE DOS
31.469
35.156
37.879
48.077
46.875
49.725
48.363
56.476
57.669
60.023
63.981
74.882
79.976
55.935
65.29
67.5
800×600 @56Hz
800×600 @60Hz
800×600 @72Hz
800×600 @75Hz
832×624@75Hz
SVGA
MAC MODE SVGA
XGA
74.5
1024×768 @60Hz
1024×768 @70Hz
1024×768 @72Hz
1024×768 @75Hz
1280×1024@60Hz
1280x1024@70Hz
1280×1024@75Hz
1440×900 @60Hz
1680×1050 @60Hz
1920 × 1080@60Hz
60.004
70.069
71.996
75.029
60.02
69.853
75.025
59.887
59.954
60
SXGA
WXGA+
WSXGA+
FHD
HDMI timing
Format
480p
Resolution
640x480
Vertical frequency
60Hz
480p
720x480
60Hz
576p
720x576
50Hz,
720p
1280x720
1920x1080
1920x1080
50Hz,60Hz
50Hz,60Hz
50Hz,60Hz
1080i
1080p
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Pin Assignments
15-Pin Color Display Signal Cable
Signal Name
Video-Red
Video-Green
Video-Blue
N.C.
Pin Number Signal Name
Pin Number Signal Name
Pin Number
1
2
3
4
5
6
GND-R
GND-G
GND-B
+5V
11
12
13
14
15
N.C.
7
DDC-Serial data
H-sync
8
9
V-sync
Detect Cable
10
Ground
DDC-Serial clock
24-Pin Color Display Signal Cable
Signal Name
Pin No. Signal Name
Pin No.
Pin No. Signal Name
1.
2.
3.
4.
5.
6.
7.
8.
TMDS Data 2-
TMDS Data 2+
TMDS Data 2/4 Shield
TMDS Data 4- / N.C.
TMDS Data 4+ / N.C.
DDC Clock
9.
TMDS Data 1-
17.
18.
19.
20.
21.
22.
23.
24.
TMDS Data 0-
10.
11.
12.
13.
14.
15.
16.
TMDS Data 1+
TMDS Data 0+
TMDS Data 1/3 Shield
TMDS Data 3- / N.C.
TMDS Data 3+ / N.C.
+5V Power
TMDS Data 0/5 Shield
TMDS Data 5- / N.C.
TMDS Data 5+ / N.C.
TMDS Clock Shield
TMDS Clock +
(
)
DDC Data
Ground for +5V
N.C.
Hot Plug Detect
TMDS Clock -
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19-Pin Color Display Signal Cable
Signal Name
Pin No. Signal Name
Pin No.
Pin No. Signal Name
1
2
3
4
5
6
7
8
TMDS Data 2+
TMDS Data 2 Shield
TMDS Data 2-
9
TMDS Data 0-
TMDS Clock +
TMDS Clock Shield
TMDS Clock -
CEC
17
18
19
DDC/CEC Ground
10
11
12
13
14
15
16
+5V Power
Hot Plug Detect
TMDS Data 1+
TMDS Data 1Shield
TMDS Data 1-
Reserved (N.C. on device)
SCL
TMDS Data 0+
TMDS Data 0 Shield
SDA
Plug and Play
Plug & Play DDC2B Feature
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the monitor
to inform the host system of its identity and, depending on the level of DDC used, communicate additional information
about its display capabilities.
The DDC2B is a bi-directional data channel based on the I2C protocol. The host can request EDID information over the
DDC2B channel.
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Regulation
FCC Notice
FCC Class B Radio Frequency Interference Statement WARNING: (FOR FCC CERTIFIED MODELS)
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
NOTICE :
The changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibilities of the user to correct such interference. It is the responsibility of the user to correct
such interference.
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WEEE Declaration
Disposal of Waste Equipment by Users in Private Household in the European Union.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste.Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment.The separate collection and recycling of
your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a
manner that protects human health and the environment. For more information about where you can drop off your waste
equipment for recycling, please contact your local city office, your household waste disposal service or the shop where
you purchased the product .
WEEE Declaration for India
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste. Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of
your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a
manner that protects human health and the environment.
For more information about where you can drop off your waste equipment for recycling in India please visit the below web
link.
This product complies with all implemented RoHS type regulations worldwide, including but not limited to, EU, Korea,
Japan, US States (e.g. California), Ukraine, Serbia, Turkey, Vietnam and India.
We continue to monitor, influence and develop our processes to comply with upcoming proposed RoHS type regulations,
including but not limited to, Brazil, Argentina, Canada.
Restriction on Hazardous Substances statement (India)
This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium,
polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight
% for cadmium, except for the exemptions set in Schedule 2 of the Rule.
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EPA Energy Star
ENERGY STAR® is a U.S. registered mark. As an ENERGY STAR® Partner, AOC International (Europe) BV and
Envision Peripherals, Inc. have determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
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TCO DOCUMENT
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Service
Warranty Statement for Europe
LIMITED THREE-YEAR WARRANTY*
For AOC LCD Monitors sold within Europe, AOC International (Europe) B.V. warrants this product to be free from defects
in material and workmanship for a period of Three (3) years after the original date of consumer purchase. During this
period, AOC International (Europe) B.V. will, at its option, either repair the defective product with new or rebuilt parts, or
replace it with a new or rebuilt product at no charge except as *stated below. In the absent of the proof of purchase, the
warranty will start 3 months after the date of manufacturing indicated on the product.
If the product appears to be defective, please contact your local dealer or refer to the service and support section onwww.
aoc-europe.comfor the warranty instructions in your country. The freight cost for the warranty is pre-paid by AOC for the
delivery and return.Please ensure you provide a dated proof of purchase along with the product and deliver to the AOC
Certified or Authorized Service Center under the following condition:
•
Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to protects your
monitor well enough during transport).
•
•
Put the RMA number on the address label
Put the RMA number on the shipping carton
AOC International (Europe) B.V. will pay the return shipping charges within one of the countries specified within this
warranty statement. AOC International (Europe) B.V. is not responsible for any costs associated with the transportation of
product across international borders. This includes the international border within the European Union. If the LCD Monitor
is not available for collection when the currier attends, you will be charged a collection fee.
* This limited warranty does not cover any losses or damages that occur as a result of:
•
•
•
•
•
•
•
Damages during transport due to improper packaging
Improper installation or maintenance other then in accordance with AOC’s user manual
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an AOC Certified or Authorized
ServiceCenter
•
•
•
Improper environments like humidity, water damage and dusts
Damaged by violence, earthquake and terrorist attacks
Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other irregularities
This limited warranty does not cover any of the product firmware or hardware that you or any third party have modified or
altered; you bear the sole responsibility and liability for any such modifications or alteration.
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All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost
of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified or Authorized Service Center will
provide you with an estimate of service costs before receiving your authorization to perform service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD
OF THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO
WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC INTERNATIONAL (EUROPE)
B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCULSIVELY AS STATED HERE.
AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON CONTRACT, TORT, WARRANTY, STRICT
LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR
DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE
FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL,
OR CONSEQUENTIAL DAMAGE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY
VARY FROM COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED
IN THE MEMBER COUNTRIES OF THE EUROPEAN UNION.
Information in this document is subject to change without notice.For more information,
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Warranty Statement for Middle East and Africa (MEA)
And
The Commonwealth of Independent States (CIS)
LIMITED ONE to THREE YEARS WARRANTY*
For AOC LCD Monitors sold within the Middle East and Africa (MEA) and the Commonwealth of Independent States (CIS),
AOC International (Europe) B.V. warrants this product to be free from defects in material and workmanship for a period of
One (1) to Three (3) years from the manufacture date depending on sale country. During this period, AOC International
(Europe) B.V. offers a Carry-In (return to Service Center)Warranty Support at an AOC’s Authorized Service Center or
Dealer andat its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt
product at no charge except as *stated below. As a Standard Policy,the warranty will be calculated from the manufacture
date identified from the product ID serial number, but the total warranty will be Fifteen (15) months to Thirty Nine (39)
months from MFD (manufacture date) depending on sale country. Warranty will be considered for exceptional cases
that are out of warranty as per the product ID serial number and for such exceptional cases; Original Invoice/Proof Of
Purchase Receipt is mandatory.
If the product appears to be defective, please contact your AOC authorized dealer or refer to the service and support
section on AOC’s website for the warranty instructions in your country:
•
•
•
•
•
Please ensure you provide a dated proof of purchase along with the product and deliver to the AOC Authorized Service
Center or Dealer under the following condition:
•
Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to protects
your monitor well enough during transport).
•
•
Put the RMA number on the address label
Put the RMA number on the shipping carton
* This limited warranty does not cover any losses or damages that occur as a result of:
•
•
•
•
•
•
•
Damages during transport due to improper packaging
Improper installation or maintenanceother then in accordance with AOC’s user manual
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an AOC Certified or Authorized
Service Center
•
•
•
Improper environments like humidity, water damage and dusts
Damaged by violence, earthquakes and terrorist attacks
Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other irregularities
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This limited warranty does not cover any of the product firmware or hardware that you or any third party have modified or
altered; you bear the sole responsibility and liability for any such modifications or alteration.
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the
cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified, Authorized Service Centeror
dealerwill provide you with an estimate of service costs before receiving your authorization to perform service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF
ONE (1) to THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER PURCHASE.
NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC INTERNATIONAL
(EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCULSIVELY AS STATED
HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON CONTRACT, TORT, WARRANTY,
STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE
DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL AOC INTERNATIONAL (EUROPE) B.V.
BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS,
WHICH MAY VARY FROM COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS
PURCHASED IN THE MEMBER COUNTRIES OF THE EUROPEAN UNION.
Information in this document is subject to change without notice. For more information,
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AOC International (Europe) B.V.
Prins Bernhardplein 200 / 6th floor, Amsterdam, The Netherlands
Tel: +31 (0)20 504 6962 • Fax: +31 (0)20 5046933
AOC PIXEL POLICY ISO 9241-307 CLASS 1
July 25th, 2013
AOC strives to deliver the highest quality products. We use some of the industry’s most advanced manufacturing
processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT monitor panels used in
flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel
defects, but AOC guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under
warranty. This Pixel Policy explains the different types of pixel defects and defines acceptable defect levels for each type.
In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT monitor panel must
exceed these acceptable levels.
Pixels and Sub Pixel Definition
A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. When all sub
pixels of pixel are lit, the three colored sub pixel together appear as a single white pixel. When all are dark, the three
colored sub pixels together appear as a single black pixel.
subpixel
pixel
Types of Pixel Defects
•
•
Bright Dot Defects: the monitor displays a dark pattern, sub pixels or pixels are always lit or “on”
Black Dot Defects: the monitor displays a light pattern, sub pixels or pixels are always dark or “off”.
ISO 9241-307
Defect Type 1
right Pixel
Defect Type 2
lack Pixel
Defect Type 3
right Sub pixel
Defect Type 4
Pixel Defect Class
Black Sub pixel
2
1
0
+
+
+
1
3
5
Classe 1
1
1
AOC International (Europe) B.V.
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Warranty Statement for North & South America (excluding
Brazil)
WARRANTY STATEMENT
for AOC Color Monitors
Including those Sold within North America as Specified
Envision Peripherals, Inc. warrants this product to be free from defects in material and workmanship for a period of three
(3) years for parts & labor and one (1) year for CRT Tube or LCD Panel after the original date of consumer purchase.
During this period, EPI ( EPI is the abbreviation of Envision Peripherals, Inc. ) will, at its option, either repair the defective
product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. The
parts or product that are replaced become the property of EPI.
In the USA to obtain service under this limited warranty, call EPI for the name of the Authorized Service Center closest
to your area. Deliver the product freight pre-paid, along with the dated proof of purchase, to the EPI Authorized Service
Center. If you cannot deliver the product in person:
•
•
•
•
•
Pack it in its original shipping container (or equivalent)
Put the RMA number on the address label
Put the RMA number on the shipping carton
Insure it (or assume the risk of loss/damage during shipment)
Pay all shipping charges
EPI is not responsible for damage to inbound product that was not properly packaged.
EPI will pay the return shipment charges within one of the countries specified within this warranty statement. EPI is not
responsible for any costs associated with the transportation of product across international borders. This includes the
international borders of the countries within this warranty statements.
In the United States and Canada contact your Dealer or EPI Customer Service, RMA Department at the toll free number
* This limited warranty does not cover any losses or damages that occur as a result of:
•
•
•
•
•
•
•
•
Shipping or improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an EPI Authorized Service Center
Improper environment
Excessive or inadequate heating or air conditioning or electrical power failures, surges, or other irregularities
This three-year limited warranty does not cover any of the product's firmware or hardware that you or any third party have
modified or altered; you bear the sole responsibility and liability for any such modification or alteration.
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ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD
OF THREE (3) YEARS FOR PARTS AND LABOR AND ONE (1) YEAR FOR CRT TUBE OR LCD PANEL FROM THE
ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY
AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE. EPI’
LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL
NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM.
IN NO EVENT SHALL ENVISION PERIPHERALS, INC. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR
FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. IN THE UNITED
STATES OF AMERICA, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM
STATE TO STATE.
In the United States of America, this limited warranty is only valid for Products purchased in the Continental United
States, Alaska, and Hawaii.
Outside the United States of America, this limited warranty is only valid for Products purchased in Canada.
Information in this document is subject to change without notice.
For more details, please visit:
ARGENTINA: http://ar.aoc.com/support/warranty
BOLIVIA: http://bo.aoc.com/support/warranty
COLOMBIA: http://co.aoc.com/warranty
COSTA RICA: http://cr.aoc.com/support/warranty
DOMINICAN REPUBLIC: http://do.aoc.com/support/warranty
ECUADOR: http://ec.aoc.com/support/warranty
EL SALVADOR: http://sv.aoc.com/support/warranty
GUATEMALA: http://gt.aoc.com/support/warranty
HONDURAS: http://hn.aoc.com/support/warranty
NICARAGUA: http://ni.aoc.com/support/warranty
PARAGUAY: http://py.aoc.com/support/warranty
VENEZUELA: http://ve.aoc.com/support/warranty
IF COUNTRY NOT LISTED: http://latin.aoc.com/warranty
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EASE PROGRAME
E A S E
P R O G R A M
Only for AOC branded monitors sold within the continental United States.
All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at any
time during the first three months, AOC will provide a replacement monitor within 72 hours after you are
approved for our program. If your monitor qualifies for the EASE program, AOC will pay for freight both
ways.
Step 1: Phone our TECH Department at 888.662.9888
Step 2: Fill out and return EASE registration forms by mail or fax.
Step 3: We will issue a Return Authorization Number upon verification into the program.
Step 4: A monitor will be advance shipped to your location.
Step 5: We will issue a UPS Call Tag to pick up the defective unit.
Step 6: Please review the following chart to see your EASE program qualifications.
WARRANTY
PERIOD
COVERAGE AT
NO CHARGE
CUSTOMER
CHARGES
- New AOC monitor
Within the first three months of
purchase: Covered by EASE
- Call tag dispatched and return freight
- None*
charges via UPS
- All Parts & Labor Including CRT
Tube & LCD Panel
Between 4 months – 1 Year
- UPS Return Freight to AOC
- UPS Return Freight to AOC
Between 1 Year - 3 Years: Covered
- Parts & Labor (excluding CRT Tube
& LCD Panel)
by standard limited warranty
*AOC will need to obtain a credit card number if you would like to get a new AOC monitor advanced shipped to your location, prior
to the defective unit arriving at AOC’s service center. If you do not wish to supply a credit card, AOC will only ship the new monitor,
once the defective unit arrives at the AOC service center.
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