Perle Systems MP3 Player Accessories 5500174 11 User Manual

SPEED LE Serial Adaptors  
User Guide  
Part number: 5500174-11  
Date: 8 March 2007  
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FCC Note  
The products described in this manual have been found to comply with the limits for a Class  
A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide  
reasonable protection against harmful interference when the equipment is operated in a  
commercial environment. This equipment generates, uses and can radiate radio frequency  
energy and, if not installed and used in accordance with the instructions in this Guide, may  
cause harmful interference to radio communications. Operation of this equipment in a  
residential area is likely to cause harmful interference, in which case the user will be required  
to correct the interference at his/her own expense.  
EN 55022: 1998, Class A Note  
Warning: This is a Class A product. In a domestic environment this product may cause radio  
interference in which case the user may be required to take adequate measures.  
Caution: The products described in this manual are approved for commercial use only.  
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About thUisser Gmuide anual  
Purpose of this manual  
This manual tells you how to install, configure and use the Perle SPEED LE serial adaptor  
cards, cabling hardware, associated drivers and utilities.  
Who this manual is for  
This manual is aimed at users who want to add extra serial ports to their system using  
SPEED LE serial adaptor cards. This manual requires a working knowledge of using  
personal computers and associated operating systems, as well as experience in installing  
host cards.  
Warning  
Dangerous voltages exist inside computer systems. Before  
installing host cards in your system, turn off the power supply  
and disconnect the power cord.  
Purpose of this manual SPEED LE User Guide  
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Using this on-line manual  
The following is a brief guide to using this manual on-line.  
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Using this on-line manual SPEED LE User Guide  
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Revision history  
Date  
Part number Description  
December 2005  
March 2007  
5500174-10  
5500174-11  
First issue of the SPEED LE user manual.  
Added instructions for a new Windows 2000/XP/Server 2003/Vista  
installation process. There are now three Windows drivers to support 32-bit,  
64-bit x64, and 64-bit Itanium operating systems/processors.  
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Contents  
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Installing fan-out cables and connector boxes on SPEED4 LE HD and SPEED8 LE  
HD cards ....................................................................................................... 30  
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Chapter 1 Introduction  
You need to read You need to read this chapter if you want an introduction to the SPEED LE serial adaptor  
this chapter if you cards, driver software and utilities.  
want to...  
This chapter provides introductory information about the Perle SPEED LE serial adaptor  
cards, driver software and configuration utilities.  
This chapter includes the following sections;  
Chapter 1 Introduction  
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About the SPEED LE Serial Adaptor cards  
The SPEED LE Serial Adaptor cards are multi-port cards which provide extra serial ports for  
EIA-232, peripherals. These cards plug into your PC servers and provide 1,2, 4, or 8 high  
speed ports suitable for remote access, data collection, point of sale or any other EIA-232,  
applications.  
You use the SPEED LE serial adaptor cards when you want a robust entry level solution for  
the small office or point of sale applications. Typically you use SPEED LE serial adaptor  
cards because you want to add extra serial ports to an existing computer system rather than  
replacing it with the considerable cost that entails. Higher data rates and ESD protection in  
the SPEED LE serial adaptor cards make it suitable for any modem or ISDN TA application.  
Note  
To use the SPEED LE serial adaptor cards you must first install the drivers supplied with  
the card and then configure each card as required prior to mechanical installation. The  
installation procedure varies for different operating systems. Please read Before you start on  
page 15 in Chapter 2 Installing drivers and host cards before commencing installation.  
Chapter 1 Introduction  
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Connection accessories  
The connector box or cable required for the SPEED LE products you are using depends on  
the number of ports and product type. For details see Chapter 3 Cabling information  
Chapter 1 Introduction  
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Chapter 2 Installing drivers and host cards  
You need to read You need to read this chapter if you want to install SPEED LE serial adaptor cards,  
this chapter if you associated hardware and software.  
want to...  
This chapter provides information about installing and configuring SPEED LE serial adaptor  
cards.  
Note  
The procedure for installing and configuring SPEED LE serial adaptor cards varies for  
different operating systems. Please read Before you start on page 15 before commencing  
installation.  
This chapter includes the following sections;  
Chapter 2 Installing drivers and host cards  
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Before you start  
Before you install your SPEED LE host cards and software, note that the procedure for  
installing and configuring SPEED LE serial adaptor cards varies for different operating  
systems.  
To install under a particular operating system, please refer to one of the operating system  
specific installation procedures listed below;  
Chapter 2 Installing drivers and host cards  
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Downloadingdrivers from the Perle web site  
You can install the SPEED LE driver and utility software from the Perle web site. To do this  
proceed as follows;  
1. On your PC, start the Internet browser you want to use.  
2. Within your Internet browser window, select the software directory using the following  
URL;  
Note  
In the event of any problems contact your System Administrator or  
Internet Service provider for assistance.  
3. Change to the software directory.  
The software directory is now displayed.  
4. Download the zip files in this directory to a suitable location on your PC for example, /tmp.  
5. Uncompress the files using a suitable utility.  
6. You can now install the driver software using the correct procedure for your operating  
Chapter 2 Installing drivers and host cards  
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Installing under Windows 2000/XP/Server 2003/Vista  
This section describes how to install the SPEED LE driver software under Microsoft Windows  
2000, XP, Server 2003, or Vista.  
This section includes the following;  
Chapter 2 Installing drivers and host cards  
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General setup procedure for Windows 2000/XP/Server 2003/Vista  
The general procedure for installing SPEED LE cards under the Windows 2000, XP, Server  
2003, or Vista operating systems is as follows;  
1. Install any SPEED LE cards and cables or connector boxes you require into your system.  
2. Install the SPEED LE device driver software. See Installing device drivers and utilities  
3. If you add new SPEED LE cards, you should run Update Driver to make sure the new  
4. If required, remove any host cards you want from your system. See Removing host  
5. Using the Windows Device Manager, configure the serial ports you have added to the  
Chapter 2 Installing drivers and host cards  
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Installing device drivers and utilities onto your system  
To install or enable the SPEED LE device drivers on your system proceed as follows;  
1. Turn on your PC and if required, log in.  
If you have installed any new SPEED LE cards, a Found New Hardware message is  
briefly shown followed by the Found New Hardware wizard as shown in the pictures.  
2. In the Found New Hardware wizard click on the Cancel button.  
3. Download the lastest SPEED LE driver zip file from the Perle website for your operating  
system:  
pserial-x86.zip for 32-bit Windows 2000, XP, Server 2003, or Vista operating system.  
pserial-amd64.zip for 64-bit Windows XP, Server 2003, or Vista operating system.  
pserial-ia64.zip for 64-bit Windows XP or Server 2003 operating system running on an  
Itanium processor.  
Chapter 2 Installing drivers and host cards  
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4. Unzip the driver zip file to a local directory. We recommend that you use the  
pserial-setup-<arch>.exe file, which will launch the installation wizard, to install the  
SPEED LE driver.  
5. Double-click the pserial-setup-<arch>.exe installation executable and follow the  
installation wizard steps:  
Chapter 2 Installing drivers and host cards  
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6. During the installation, you may get a Windows Logo message. Click Continue Anyway  
when these appear.  
Note  
If you are installing an unsigned driver, you may have to click through the Found New  
Hardware wizard for every SPEED LE port on your system.  
Your SPEED LE driver installation is now finished.  
Adding additional cards and/or updating drivers  
Whenever you add any additional SPEED LE hardware to your system, Windows might  
install the latest digitally signed driver in its database (depending on your Windows operating  
system and settings). To ensure you have the latest driver installed after you add new  
hardware, you can either:  
Click Start > All Programs > Perle > Perle-Serial > Update Driver  
or  
Reinstall the drivers as described in Installing device drivers and utilities onto your  
Chapter 2 Installing drivers and host cards  
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Configuring serial ports  
To configure SPEED LE serial ports under Windows 2000, XP, Server 2003, or Vista proceed  
as follows;  
1. In the Windows desktop, click on the Start button and select Settings > Control Panel  
The control panel window is now displayed.  
2. In the Control Panel window, click on the System icon.  
The System Properties tabbed window is now displayed.  
3. In the System Properties window, click on the Hardware tab.  
The hardware page is now displayed.  
4. In the Hardware page, click on the Device Manager Button.  
The Device Manager window is now displayed.  
Chapter 2 Installing drivers and host cards  
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5. In the Device Manager window, click on the Multiport serial adapters icon to display the  
currently installed devices.  
6. In the Device Manager window, double click on the device whose properties you want to  
view or change  
The device Properties tabbed window is now displayed.  
7. In the device Properties window, click on the Port Settings tab to display the Port  
Settings page.  
8. In the Port Settings page, set the Port Number, Baud Rate and other configuration  
parameters you require.  
Chapter 2 Installing drivers and host cards  
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Installing under Linux  
This section tells you how to install host cards, software drivers and utilities under the Linux  
operating system and includes the following;  
Chapter 2 Installing drivers and host cards  
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General installation procedure for Linux  
The general procedure for installing and configuring host cards, driver software and  
associated utilities for the Linux operating system is as follows:  
1. Install any SPEED LE cards you require into your system. See Installing host cards and  
2. Install the SPEED LE Linux drivers onto your system using the procedures described in  
3. Create devices for the required ports using the procedures detailed in Creating devices  
Your system can now use the SPEED LE serial adaptor cards you have installed.  
Installing Drivers onto your system  
SPEED LE cards installed on Linux machines use the perle-serial driver for Linux. The driver  
supports the Linux kernel versions 2.4 and 2.6. The kernel header files are needed for kernel  
and 2.4. For the 2.6 kernel, a configuration kernel source tree and a set of makefile rules  
describing how the modules are built is required.  
The driver is supplied in both source RPM package format and a compressed tar file. the  
procedure for installation of each format is as follows:  
Chapter 2 Installing drivers and host cards  
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Install from Source RPM  
1. Log in to the LINUX system as root user.  
Notes:  
The <packages directory> path name in the following instructions will be different  
depending on the LINUX distribution you have installed. ( i.e. Redhat will have a  
“redhat” directory; Suse will have a “packages” directory)  
The <rpm build command> will change depending on the version of the RPM utilities  
installed. For newer versions (i.e. 4.2) , the <rpm build command> is “rpmbuild”. For  
older versions use “rpm”.  
2. At the LINUX prompt, copy the supplied perle-serial-<version>-<release>.src.rpm file  
onto your system in the /tmp directory.  
3. Install the source rpm by typing the following command:  
rpm –ivh perle-serial-<version>-<release>.src.rpm  
4. Build the binary RPM package for your system by entering the following commands:  
cd /usr/src/<packages directory>/SPECS  
<rpm build command> -bb perle-serial-<version>.spec  
5. Install the binary RPM which was just created. Enter the following commands:  
cd /usr/src/<packages directory>/RPMS/<arch>  
rpm –ivh perle-serial-<version>-<release>.<arch>.rpm  
The <arch> value is the architecture of your LINUX machine such as “i386” or “alpha”.  
Install from Tar File  
1. Log in to the LINUX system as root user.  
2. At the LINUX prompt, copy the supplied perle-serial .tgz file onto your system in the /tmp  
directory.  
3. Unpack the file using the command:  
tar –xzvf perle-serial-<version>-<release>.tgz  
4. Build and install the perle-serial software by entering the following commands  
cd /tmp/perle-serial-<version>-<release>  
./tar_install.sh  
Chapter 2 Installing drivers and host cards  
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Creating devices for the attached ports  
After the SPEED LE cards and the new driver have been installed, terminal devices will need  
to be created for the added ports. This can be done be using the ps_addports utility.  
To use the ps_addports script, enter the following command:  
ps_addports m n  
where:  
m is the first port device (starting at 0)  
n is the last port device to add.  
The port devices will be created in the /dev directory and will have the following format:  
/dev/ttyPSnn  
where nn is the 2 digit port number.  
The perle-serial driver has been installed so that it will automatically be loaded the first time  
an SPEED LE device is used. However, if more than one SPEED LE card has been installed  
in the Linux machine, then the driver can be manually loaded to determine which terminal  
device numbers have been assigned to each card.  
To load the driver, enter the command:  
modprobe perle-serial  
Review the messages in the file /var/log/messages.  
Once the port devices have been created, they may be used as standard LINUX serial TTYs.  
Uninstalling the SPEED LE Driver for Linux  
To uninstall the driver enter the following command:  
rpm -e perle-serial  
Chapter 2 Installing drivers and host cards  
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Installing host cards and cable accessories  
This section describes the mechanical installation of the SPEED LE host cards and  
associated connector boxes and cables for 1,2, 4, and 8 ports and includes the following;  
Chapter 2 Installing drivers and host cards  
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Installing SPEED LE cards  
This section describes the mechanical installation of SPEED LE cards.  
To install an SPEED LE host card proceed as follows;  
Note  
The exact location of host card slots varies for different systems, for exact mechanical  
details of your system, refer to your system documentation.  
Warning  
Dangerous voltages exist inside computer systems. Before  
installing host cards in your system, turn off the power supply  
and unplug the power cord.  
1. Turn off the power to your system and unplug the power cord.  
2. Remove the system cover to expose the inside of the connector panel for host cards.  
3. Insert the SPEED LE card you want to install into a vacant host PCI card slot and secure  
in place as shown in the next picture.  
Caution  
Full anti-static precautions should be taken when handling host  
cards.  
4. Repeat step 3. until you have installed all the SPEED LE cards you want.  
5. Replace and secure the system cover.  
Installation of SPEED LE cards is now complete.  
Chapter 2 Installing drivers and host cards  
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Installing cables and connector boxes  
This section describes the mechanical installation of cables and connector boxes to the  
SPEED LE host cards for 1, 2, 4, and 8 ports and includes the following;  
For information on available connectors and their pinouts and cabling, see Chapter 3  
Installing cables on SPEED1 LE, SPEED2 LE and SPEED4 LE cards  
The SPEED1 LE has a D89M connector on the back panel.  
The SPEED2 LE and SPEED4 LE each have RJ45 connectors on the back panel. There is  
one for each serial port and they are labelled 1 to 4  
Installing fan-out cables and connector boxes on SPEED4 LE HD and SPEED8 LE HD cards  
SPEED4 LE HD and SPEED8 LE HD cards have a single VHDCI-68 connector on the  
back panel. It provides the signals for 4 or 8 serial ports.  
A fan-out cable or connector box with the proper individual connectors can be plugged into  
the card to provide the desired interface. The port numbers will be identified on the interface  
connectors or connector box.  
Chapter 2 Installing drivers and host cards  
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Removing host cards  
To remove any SPEED LE card from your system, proceed as follows;  
Note  
The exact location of host card slots varies for different systems, for exact mechanical  
details of your system, refer to your system documentation.  
Warning  
Dangerous voltages exist inside computer systems. Before  
removing host cards from your system, turn off the power supply  
and unplug the power cord.  
1. Turn off the power to your system and unplug the power cord.  
2. Remove the system cover to expose the inside of the connector panel for host cards.  
3. Disconnect any cables or connector boxes connected to the card you want to remove.  
4. Undo the securing screw for the host card you want to remove then lift the card out of its  
slot as shown in the next picture.  
Caution  
Full anti-static precautions should be taken when handling host  
cards.  
5. Repeat from step 3. until you have removed all the host cards you want.  
6. Replace and secure the system cover.  
7. Plug in the mains lead and turn on the power.  
Removal of SPEED LE card is now complete.  
Chapter 2 Installing drivers and host cards  
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Chapter 3 Cabling information  
You need to read You need to read this chapter if you want cabling information for the SPEED LE serial  
this chapter if you adaptor cards.  
want to...  
This chapter provides cabling and connector pinout information for the SPEED LE serial  
adaptor cards. Included are details of standard cables for use with SPEED LE products  
available from Perle.  
This chapter includes the following sections;  
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Definitions of Signals and Direction  
EIA-232  
RI  
Direction  
Description  
In  
Ring Indicator  
Data Carrier Detect  
Request To Send  
Data Set Ready  
Transmit Data  
Receive Data  
DCD  
RTS  
In  
Out  
In  
DSR  
TXD  
Out  
In  
RXD  
S-GND  
CTS  
Signal Ground  
Clear to Send  
In  
DTR  
Out  
Data Terminal Ready  
Chassis Ground  
C-GND  
Definitions of Signals and Direction  
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DB9 back panel connectors and pinout  
The following diagram shows the SPEED1 LE standard and Low Profile back panels  
respectively.  
DB9M pin  
EIA-232  
DCD  
RXD  
TXD  
1
2
3
4
5
6
7
8
9
10  
DTR  
S-GND  
DSR  
RTS  
CTS  
RI  
C-GND  
Definitions of Signals and Direction  
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Host card back panel connectors and pinouts  
This section contains diagrams and pinout information for the SPEED LE host card back  
panel connectors contains the following;  
Host card back panel connectors and pinouts  
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RJ45 back panel connectors and pinout  
The following diagram shows the SPEED2 LE and SPEED4 LE RJ-45 cards back panel.  
The connector pinout for each RJ45 socket fitted to the SPEED LE cards are as follows;  
RJ45 10-pin RJ45 8-pin  
EIA-232  
RI  
DIRECTION  
1
N/A  
1
IN  
2
DCD  
DTR  
DSR  
GND  
TXD  
RXD  
RTS  
CTS  
IN  
3
2
OUT  
IN  
4
3
5
4
6
5
OUT  
IN  
7
6
8
7
OUT  
IN  
9
8
10  
Shell  
N/A  
Shell  
C-GND  
Host card back panel connectors and pinouts  
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VHDCI-68 Ultra SCSI back panel connectors and pinout  
The following diagram shows the SPEED4 LE HD Low Profile and standard back panels  
respectively.  
The connector pinout for each VHDCI-68 Ultra SCSI connector fitted to the SPEED4 LE HD  
Low Profile are as follows:  
VHDCI-68  
Ultra SCSI  
Pin Number  
EIA-232  
RXD4  
CTS4  
RI4  
1
2
3
4
5
6
7
8
RTS4  
DCD4  
DTR4  
DSR4  
TXD4  
Host card back panel connectors and pinouts  
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VHDCI-68  
Ultra SCSI  
Pin Number  
EIA-232  
S-GND  
9
10  
TXD3  
DSR3  
DTR3  
DCD3  
RTS3  
RI3  
11  
12  
13  
14  
15  
16  
CTS3  
RXD3  
RXD2  
CTS2  
RI2  
17  
18  
19  
20  
21  
RTS2  
DCD2  
DTR2  
DSR2  
TXD2  
S-GND  
TXD1  
DSR1  
DTR1  
DCD1  
RTS1  
RI1  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
32  
33  
CTS1  
RXD1  
NC  
34  
35-42  
43  
S-GND  
NC  
44-59  
60  
S-GND  
NC  
61-68  
Host card back panel connectors and pinouts  
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The following diagram shows the SPEED8 LE HD standard and Low profile back panels  
respectively  
The connector pinout for each VHDCI-68 Ultra SCSI connector fitted to the SPEED8 LE HD,  
Low profile are as follows;  
Ports 1-8 of VHDCI-68 Connector for SPEED8 LE HD adapter cards  
VHDCI-68 Ultra  
SCSI Pin  
Number  
EIA-232  
RXD7  
1
2
3
CTS7  
RI7  
4
RTS7  
DCD7  
DTR7  
DSR7  
TXD7  
S-GND  
TXD5  
DSR5  
DTR5  
5
6
7
8
9
10  
11  
12  
Host card back panel connectors and pinouts  
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VHDCI-68 Ultra  
SCSI Pin  
Number  
EIA-232  
DCD5  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
41  
42  
43  
RTS5  
RI5  
CTS5  
RXD5  
RXD3  
CTS3  
RI3  
RTS3  
DCD3  
DTR3  
DSR3  
TXD3  
S-GND  
TXD1  
DSR1  
DTR1  
DCD1  
RTS1  
RI1  
CTS1  
RXD1  
RXD8  
CTS8  
RI8  
RTS8  
DCD8  
DTR8  
DSR8  
TXD8  
S-GND  
Host card back panel connectors and pinouts  
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VHDCI-68 Ultra  
SCSI Pin  
Number  
EIA-232  
TXD6  
44  
45  
46  
47  
48  
49  
50  
51  
52  
53  
54  
55  
56  
57  
58  
59  
60  
61  
62  
63  
64  
65  
66  
67  
68  
DSR6  
DTR6  
DCD6  
RTS6  
RI6  
CTS6  
RXD6  
RXD4  
CTS4  
RI4  
RTS4  
DCD4  
DTR4  
DSR4  
TXD4  
S-GND  
TXD2  
DSR2  
DTR2  
DCD2  
RTS2  
RI2  
CTS2  
RXD2  
Host card back panel connectors and pinouts  
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Connector box and cable guide  
The connector pinout information for the SPEED LE product you are using depends on the  
number of ports and type of connector box or cable used as detailed in the next table;  
Card edge  
connector  
Cable or connector box  
options  
For connector  
pinouts see...  
Product  
SPEED LE  
RJ45 10-pin  
RJ45 - DB25M Converter  
RJ45 - DB9M Converter  
SPEED4 LE HD  
SPEED8 LE HD  
VHDCI-68  
RJ45 Connector Box  
DB25M Connector Box  
DB9M Connector Box  
DB25M Fan-out Cable  
DB9M Fan-out Cable  
Connector box and cable guide  
Page 42  
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Connector box and cable pinouts  
This section contains pinout information for the SPEED LE product range connector box and  
cable accessories and contains the following;  
Note  
For details of which cables to use with which product, see Connector box and cable  
Connector box and cable pinouts  
Page 43  
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RJ45 10-pin to DB25 converter  
RJ45 pin  
DB25 Pin  
EIA-232  
RI  
DIRECTION  
1
22  
IN  
2
8
DCD  
DTR  
DSR  
GND  
TXD  
RxD  
RTS  
CTS  
IN  
3
20  
OUT  
IN  
4
6
5
7
6
2
OUT  
IN  
7
3
8
4
OUT  
IN  
9
5
10  
N/C  
1 & Shell  
1 & Shell  
C-GND  
Connector box and cable pinouts  
Page 44  
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RJ45 10-pin to DB9 converter  
RJ45 pin  
DB9 Pin  
EIA-232  
RI  
DIRECTION  
1
9
IN  
2
1
DCD  
DTR  
DSR  
GND  
TXD  
RXD  
RTS  
CTS  
IN  
3
4
OUT  
IN  
4
6
5
5
6
3
OUT  
IN  
7
2
8
7
OUT  
IN  
9
8
10  
Shell  
N/C  
Shell  
C-GND  
Connector box and cable pinouts  
Page 45  
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RJ45 connector box  
Connect peripheral  
cable here via RJ45  
RJ45 connector block  
Push fit onto card  
edge connector  
RJ45 10-pin RJ45 8-pin  
EIA-232  
RI  
1
N/A  
1
2
DCD  
RTS  
3
2
4
3
DSR  
TXD  
5
4
6
5
RXD  
S-GND  
CTS  
7
6
8
7
9
8
DTR  
NC  
10  
Shell  
N/A  
Shell  
C-GND  
Connector box and cable pinouts  
Page 46  
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DB25 connector box  
DB25 Pin  
EIA-232  
C-GND  
TXD  
1 & Shell  
2
3
RXD  
RTS  
4
5
CTS  
6
DSR  
S-GND  
DCD  
DTR  
7
8
20  
22  
RI  
Connector box and cable pinouts  
Page 47  
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DB9 connector box  
DB9 Pin  
EIA-232  
DCD  
RXD  
TXD  
1
2
3
4
DTR  
5
S-GND  
DSR  
RTS  
6
7
8
CTS  
9
RI  
Shell  
C-GND  
Connector box and cable pinouts  
Page 48  
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DB25 Fan-out cable  
Port numbers  
labelled on DB25  
connectors  
Push fit onto card  
edge connector  
Connect peripheral cable  
here  
DB25 Pin  
EIA-232  
C-GND  
TXD  
1 & Shell  
2
3
RXD  
RTS  
4
5
CTS  
6
DSR  
S-GND  
DCD  
DTR  
7
8
20  
22  
RI  
Connector box and cable pinouts  
Page 49  
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DB9 Fan-out cable  
DB9 Pin  
EIA-232  
DCD  
RXD  
TXD  
1
2
3
4
DTR  
5
S-GND  
DSR  
RTS  
6
7
8
CTS  
9
RI  
Shell  
C-GND  
Connector box and cable pinouts  
Page 50  
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Appendix A: Troubleshooting  
You need to read You need to read this appendix if you want information on troubleshooting problems with  
this appendix if you SPEED LE serial adaptor cards.  
want to...  
This appendix provides examples of normal boot up messages and a table of error  
messages, their meaning and corrective action required for the all the currently supported  
operating systems.  
This appendix includes the following sections;Windows 2000/XP/Server 2003/Vista on  
page 52: Troubleshooting  
SPEED LE Serial Adaptor  
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Windows 2000/XP/Server 2003/Vista  
This section describes troubleshooting SPEED LE products under the Windows 2000,  
Windows XP, Windows Server 2003, or Windows Vista operating systems and includes the  
following sections;  
Note  
To contact Perle for technical support, see Appendix B: Contacting Perle.  
SPEED LE Serial Adaptor  
Windows 2000/XP/Server 2003/Vista  
Page 52  
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General troubleshooting under Windows 2000/XP/Server 2003/Vista  
Problem  
Action required  
Machine fails to boot.  
1. Turn off your machine, remove SPEED LE card(s)  
and reboot. See page 31.  
2. Try installing a different host card in case the one  
currently installed is faulty. See page 28.  
Windows operating system fails while loading  
and the system hangs.  
1. Reboot machine and then switch to the last  
known good configuration.  
2. Check for resource conflicts or faulty hardware.  
Windows operating system fails while loading  
and displays a blue screen.  
1. Note the five hexadecimal numbers at the top line  
of the screen  
2. Reboot your machine and then switch to the last  
known good configuration.  
3. Check for resource conflicts or faulty hardware.  
Operating system loads OK, but SPEED driver  
or another driver fails to boot  
1. Run Windows Device Manager to find available  
IRQ and memory addresses.  
SPEED LE ports do not work after installation.  
1. Check the Windows Event Log and follow the  
suggested actions.  
SPEED Windows driver fails during normal  
operation, symptom: blue screen  
1. Note the five hexadecimal numbers displayed at  
the top line of the screen.  
2. Reboot your machine and then switch to the last  
known good configuration.  
3. Check for resource conflicts or faulty hardware.  
SPEED Windows driver fails during normal  
operation, symptoms either:  
1. Contact Technical Support. See Appendix B:  
black screen, machine reboots or system hangs  
Windows error messages  
In the event of any error messages, check the Windows Event Log. Also open the Windows  
Device Manager and check for warming icons on the installed hardware. See your Windows  
2000, Windows XP, or Windows Server 2003 user documentation or help system for details.  
SPEED LE Serial Adaptor  
Windows 2000/XP/Server 2003/Vista  
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Appendix B: Contacting Perle  
You need to read You need to read this appendix if you want to contact Perle for technical support or any other  
this appendix if you queries about this product.  
want to...  
This appendix includes the following sections;  
Internet access  
Click here to access the our website at  
the following URL:  
Email  
Click here to email Perle at the following address;  
Making a technical support query  
This section contains the following information about making a query;  
Who to contact  
If you bought your product from a registered Perle supplier, you must contact their Technical  
Support department; they are qualified to deal with your problem.  
If you are a registered Perle supplier, and bought your product from Perle, contact Perle  
Technical Support at the offices listed below.  
Making a technical support query  
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Information needed when making a query  
When you make a technical support enquiry please have the following information ready;  
Hint  
Print out this page and fill in the table provided with the basic  
information you need.  
Item  
Write details here  
Product name and version  
Problem description  
Operating system version  
Driver version  
Details of any other cards  
installed in your system  
Your name  
Company Name  
Country  
Phone number  
Fax number  
Email address (if available)  
Making a technical support query  
Page 55  
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Making a support query via the Perle web page  
If you have an internet connection, please send details of your problem to Technical Support  
using the email links provided on the Perle web site in the ‘Support’ area.  
See also Perle support centres worldwide on page 57 for email links and other contact  
details for the Perle technical support centres.  
Repair procedure  
Before sending a unit for repair, you must contact your Perle supplier. If, however, you bought  
your product directly from Perle you can contact directly. See Perle support centres  
worldwide on page 57 for contact information.  
Customers who are In Europe, Africa or Middle East can submit repair details via a website  
form shown in the next picture. This form is on the Perle website, www.perle.com, in the  
Support area.  
In the USA and Asia contact the office shown in the Technical Support section.  
Feedback about this manual  
If you have any comments or suggestions for improving this manual please email Perle using  
the following address;  
Please include the title, part number and date of the manual (you can find these on the title  
page at the front of this manual).  
Repair procedure  
Page 56  
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Perle support centres worldwide  
Note  
Perle offers free technical support to Perle Authorised Distributors and Registered Perle  
Resellers.  
To access technical support please visit the Perle website at  
If you are unable to find the information you require, please feel free to contact our technical  
support teams by email using the addresses shown in the next table.  
Country  
Address  
Email  
Perle Systems Ltd.  
60 Renfrew Drive  
Markham  
North America  
Ontario  
Canada  
L3R OE1  
Perle Systems Europe Ltd.  
3 Wintersells Road  
Byfleet Surrey  
KT14 7LF  
Europe  
UK  
Asia  
Perle Asia Pacific (Pte) Ltd.  
190 Middle Road  
#19-05 Fortune Centre  
Singapore 188979  
Perle Systems Ltd.  
60 Renfrew Drive  
Markham  
Worldwide  
Ontario  
Canada  
L3R OE1  
SPEED LE Serial Adaptors  
Perle support centres worldwide  
Page 57  
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Index  
Numerics  
F
4 port cards  
Fast Contents. See page 6 1  
FAST serial adaptors  
introduction to 12  
installing 29  
A
C
H
About this manual 4  
host cards  
installing  
4 port 29  
removing 31  
cables  
connector pinouts 42  
cabling information 32  
card edge  
I
connector pinouts 33  
connector pinouts  
cables 42  
installation 14  
device drivers and utilities  
Linux 24  
card edge 33  
Windows 2000 19  
general procedure  
Linux 25  
distribution boxes 42  
contacting Perle Systems  
email 54  
installing  
for technical support 54  
internet 54  
4 port cards 29  
Installing host cards and cable accessories 28  
D
E
L
device names 51, 54  
device nodes 51, 54  
distribution boxes  
connector pinouts 42  
drivers and host cards 14  
Linux  
general installation procedure 25  
installation under 24  
O
on-line manual  
guide to using 5  
hypertext jumps 5  
navigation 5  
email 54  
SPEED LE Serial Adaptor  
Page 58  
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P
R
product repair form 56  
removing  
host cards 31  
repair procedure 56  
product repair form 56  
RMA form 56  
RJ45 socket  
card edge views 33  
pinouts 33  
RMA form 56  
S
T
serial ports  
configuring  
under Windows 2000 22  
technical support 54  
centres worldwide 57  
queries, information needed for 55  
via the internet 56  
who to contact 54  
troubleshooting  
Windows 2000 52  
W
Windows 2000 19  
configuring serial ports 22  
device drivers and utilities  
installing 19  
installing device drivers and utilities 19  
troubleshooting 52  
SPEED LE Serial Adaptor  
Page 59  
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