HP Hewlett Packard PHOTOSMART C7200 User Manual
HP Photosmart C7200 All-in-One series  
Windows Help  
Computer connection information.............................................................................................30  
Supported connection types...............................................................................................31  
Connect using Ethernet......................................................................................................31  
Connect using integrated wireless WLAN 802.11..............................................................32  
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless  
Technology.........................................................................................................................32  
Find the device name and address..............................................................................32  
Set Bluetooth security for the HP All-in-One................................................................33  
Use a Bluetooth® connection to print from your computer............................................34  
Use printer sharing.............................................................................................................36  
Connect to a network................................................................................................................36  
Wired network setup...........................................................................................................37  
What you need for a wired network..............................................................................38  
Connect the HP All-in-One to the network....................................................................38  
Integrated wireless WLAN 802.11 network setup...............................................................39  
What you need for an integrated wireless WLAN 802.11 network...............................40  
Connect to an integrated wireless WLAN 802.11 network...........................................40  
Wireless ad hoc network setup...........................................................................................43  
What you need for an ad hoc network..........................................................................43  
Create a network profile for a Windows XP computer..................................................43  
Create a network profile for other operating systems...................................................45  
Connect to a wireless ad hoc network..........................................................................45  
Install the software for a network connection.....................................................................46  
Connect to additional computers on a network..................................................................47  
Change the HP All-in-One from a USB connection to a network connection.....................47  
Manage your network settings............................................................................................48  
Change basic network settings from the control panel.................................................48  
Change advanced network settings from the control panel settings............................50  
Use the Embedded Web Server...................................................................................52  
Network configuration page definitions.........................................................................53  
Network glossary................................................................................................................59  
Fax setup..................................................................................................................................61  
Change settings on the HP All-in-One to receive faxes.....................................................62  
Set the answer mode....................................................................................................62  
Set the number of rings before answering....................................................................62  
Change the answer ring pattern for distinctive ringing.................................................63  
Test your fax setup.............................................................................................................63  
Set the fax header..............................................................................................................64  
Set up speed dialing...........................................................................................................65  
Set up individual speed dial entries..............................................................................65  
Set up group speed dial entries....................................................................................66  
Delete speed dial entries..............................................................................................67  
Print the speed dial list.................................................................................................67  
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How do I?.................................................................................................................................69  
Load originals and load paper  
Load originals...........................................................................................................................71  
Load an original in the automatic document feeder............................................................71  
Load an original on the glass..............................................................................................72  
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Contents  
Choose papers for printing and copying...................................................................................73  
Recommended papers for printing and copying.................................................................73  
Recommended papers for printing only..............................................................................74  
Papers to avoid...................................................................................................................75  
Load paper...............................................................................................................................76  
Load full-size paper............................................................................................................76  
Load 10 x 15 cm (4 x 6 inch) photo paper..........................................................................78  
Load postcards, Hagaki, or index cards.............................................................................79  
Load envelopes..................................................................................................................80  
Load other types of paper...................................................................................................81  
Avoid paper jams......................................................................................................................82  
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Print from your computer  
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Print from a software application..............................................................................................83  
Make the HP All-in-One the default printer...............................................................................84  
Change the print settings for the current job............................................................................84  
Set the paper size...............................................................................................................84  
Set the paper type for printing............................................................................................85  
View the print resolution.....................................................................................................85  
Change the print speed or quality.......................................................................................86  
Change the page orientation..............................................................................................86  
Scale the document size....................................................................................................87  
Change the saturation, brightness, or color tone................................................................87  
Preview your print job.........................................................................................................87  
Change the default print settings..............................................................................................88  
Printing shortcuts......................................................................................................................88  
Create printing shortcuts....................................................................................................89  
Delete printing shortcuts.....................................................................................................89  
Perform special print jobs.........................................................................................................90  
Print a borderless image.....................................................................................................90  
Print a photo on photo paper..............................................................................................91  
Print custom CD/DVD labels ..............................................................................................92  
Print using Maximum dpi...................................................................................................92  
Print on both sides of the page...........................................................................................93  
Print a multiple-page document as a booklet.....................................................................93  
Print multiple pages on a single sheet................................................................................95  
Print a multiple-page document in reverse order................................................................95  
Reverse an image for iron-on transfers..............................................................................96  
Print on transparencies.......................................................................................................96  
Print a group of addresses on labels or envelopes............................................................97  
Print a poster......................................................................................................................98  
Print a Web page................................................................................................................98  
Stop a print job.........................................................................................................................99  
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Use the photo features  
View and select photos...........................................................................................................102  
Print your photos....................................................................................................................104  
Create special projects from your photos...............................................................................105  
Share photos using HP Photosmart Software........................................................................107  
Save photos to your computer................................................................................................108  
3
Edit photos using the control panel........................................................................................109  
Zoom and pan to crop a photo.........................................................................................109  
Rotate a photo..................................................................................................................110  
Adjust the brightness of your photos................................................................................110  
Apply special color effects to your photos........................................................................111  
Remove red-eye...............................................................................................................112  
Automatically enhance your photos..................................................................................112  
9
Use the scan features  
Make reprints of your photos..................................................................................................115  
Scan an image........................................................................................................................116  
Scan an original to a computer.........................................................................................117  
Scan an original to a memory card or storage device......................................................117  
Edit a scanned image.............................................................................................................118  
Edit a scanned preview image..........................................................................................118  
Edit a scanned photo or graphic.......................................................................................118  
Edit a scanned document.................................................................................................118  
Share a scanned image with friends and relatives.................................................................119  
Stop scanning.........................................................................................................................119  
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Make a copy...........................................................................................................................121  
Preview your copy job............................................................................................................121  
Change the copy settings for the current job..........................................................................122  
Set the number of copies..................................................................................................122  
Set the copy paper size....................................................................................................122  
Set the copy paper type....................................................................................................123  
Change copy speed or quality..........................................................................................124  
Adjust the lightness and darkness of your copy...............................................................125  
Change default copy settings.................................................................................................125  
Perform special copy jobs......................................................................................................126  
Make a borderless copy of a photo..................................................................................126  
Resize an original to fit onto letter or A4 paper................................................................127  
Resize an original using custom settings.........................................................................127  
Crop an original................................................................................................................128  
Shift the left margin...........................................................................................................128  
Improve the quality of a copy............................................................................................129  
Stop copying...........................................................................................................................129  
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Contents  
11 Use the fax features  
Send a fax..............................................................................................................................131  
Send a basic fax...............................................................................................................131  
Send a fax using speed dials............................................................................................132  
Send a fax manually from a phone...................................................................................133  
Send a fax using monitor dialing......................................................................................134  
Scan a fax to send from memory......................................................................................135  
Schedule a fax to send later.............................................................................................135  
Broadcast a fax to multiple recipients ..............................................................................136  
Send a color original or photo fax.....................................................................................136  
Change the fax resolution and Lighter/Darker settings...................................................137  
Change the fax resolution...........................................................................................137  
Change the Lighter/Darker setting............................................................................138  
Set new default settings.............................................................................................139  
Send a fax in Error Correction Mode................................................................................139  
Receive a fax..........................................................................................................................140  
Receive a fax manually....................................................................................................140  
Set up backup fax reception.............................................................................................141  
Reprint received faxes from memory................................................................................142  
Poll to receive a fax..........................................................................................................143  
Forward faxes to another number....................................................................................143  
Set the paper size for received faxes...............................................................................144  
Set up the HP All-in-One to check the paper type before printing faxes..........................144  
Set automatic reduction for incoming faxes......................................................................145  
Block junk fax numbers....................................................................................................145  
Set the junk fax mode.................................................................................................146  
Add numbers to the junk fax list.................................................................................146  
Remove numbers from the junk fax list......................................................................147  
Fax over the Internet using IP phone.....................................................................................147  
Stop faxing..............................................................................................................................148  
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12 Print reports and forms  
Print reports............................................................................................................................149  
Print a self-test report.......................................................................................................149  
Print fax reports................................................................................................................150  
Print fax confirmation reports......................................................................................150  
Print fax error reports..................................................................................................151  
Print the fax log...........................................................................................................151  
Print other reports.......................................................................................................152  
Print forms..............................................................................................................................153  
13 Maintain the HP All-in-One  
Clean the HP All-in-One.........................................................................................................155  
Clean the glass.................................................................................................................155  
Clean the lid backing........................................................................................................157  
Clean the exterior.............................................................................................................157  
Check the estimated ink levels...............................................................................................157  
5
Work with ink cartridges..........................................................................................................158  
Replace the ink cartridges................................................................................................159  
Align the printer................................................................................................................161  
Clean the print head.........................................................................................................162  
Clean the ink cartridge contacts.......................................................................................163  
Remove ink from your skin and clothing...........................................................................164  
Self-maintenance sounds.......................................................................................................165  
Reduce energy consumption when the HP All-in-One is off...................................................165  
Turn off the HP All-in-One......................................................................................................165  
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15 Troubleshooting  
Troubleshooting tips...............................................................................................................169  
Communication problems over a USB connection...........................................................169  
Information on ink cartridges and the print head..............................................................170  
Information on paper........................................................................................................171  
Tips for using the automatic document feeder.................................................................171  
Clear paper jams..............................................................................................................171  
Clean the automatic document feeder..............................................................................173  
Hardware setup troubleshooting.............................................................................................174  
Software installation troubleshooting......................................................................................179  
Uninstall and reinstall the software...................................................................................181  
Network troubleshooting.........................................................................................................183  
Wired network setup troubleshooting...............................................................................183  
Wireless setup troubleshooting........................................................................................186  
Print quality troubleshooting...................................................................................................189  
Print troubleshooting...............................................................................................................200  
Memory card and front USB port troubleshooting..................................................................208  
Scan troubleshooting..............................................................................................................212  
Copy troubleshooting..............................................................................................................215  
Fax troubleshooting................................................................................................................219  
Errors......................................................................................................................................258  
Device messages.............................................................................................................258  
File messages...................................................................................................................261  
Supported file types for the HP All-in-One..................................................................263  
General user messages...................................................................................................263  
Paper messages...............................................................................................................267  
Power and connection messages.....................................................................................269  
Ink cartridge messages....................................................................................................271  
16 HP warranty and support  
Warranty.................................................................................................................................279  
Ink cartridge warranty information..........................................................................................279  
Support process.....................................................................................................................280  
Before you call HP support.....................................................................................................280  
HP support by phone..............................................................................................................281  
Phone support period.......................................................................................................281  
Placing a call....................................................................................................................281  
After the phone support period.........................................................................................281  
Additional warranty options....................................................................................................281  
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Contents  
HP Quick Exchange Service (Japan).....................................................................................282  
Call HP Korea customer support............................................................................................282  
Prepare the HP All-in-One for shipment.................................................................................283  
Secure the ink system......................................................................................................283  
Remove the control panel faceplate.................................................................................283  
Pack the HP All-in-One...........................................................................................................284  
17 Technical information  
Specifications.........................................................................................................................287  
Duplexer paper specifications..........................................................................................289  
Environmental product stewardship program.........................................................................289  
Paper use.........................................................................................................................290  
Plastics.............................................................................................................................290  
Material safety data sheets...............................................................................................290  
Recycling program............................................................................................................290  
HP inkjet supplies recycling program...............................................................................290  
Energy consumption.........................................................................................................290  
Special handling of materials............................................................................................290  
Attention California users.................................................................................................290  
NDL battery disposal........................................................................................................290  
Taiwan battery statement.................................................................................................291  
Disposal of Waste Equipment by Users in Private Households in the European  
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Union................................................................................................................................291  
Regulatory notices..................................................................................................................292  
Regulatory model identification number...........................................................................292  
FCC statement..................................................................................................................293  
Notice to users of the U.S. telephone network: FCC requirements..................................293  
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of  
the Canadian telephone network......................................................................................294  
Notice to users in the European Economic Area..............................................................296  
Notice to users of the German telephone network...........................................................296  
Australia wired fax statement...........................................................................................296  
Notice to users in Korea...................................................................................................296  
VCCI (Class B) compliance statement for users in Japan................................................297  
Notice to users in Japan about power cord......................................................................297  
Geräuschemission............................................................................................................297  
Regulatory wireless statements..............................................................................................297  
Wireless: Exposure to radio frequency radiation..............................................................297  
Wireless: Notice to users in Brazil....................................................................................297  
Wireless: Notice to users in Canada................................................................................298  
European Union Regulatory Notice..................................................................................298  
Wireless: Notice to users in Taiwan.................................................................................299  
Declaration of conformity (European Economic Area)...........................................................299  
HP Photosmart C7200 All-in-One series declaration of conformity........................................300  
Index............................................................................................................................................301  
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1 HP Photosmart C7200 All-in-  
One series Help  
For information about the HP All-in-One, see:  
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•
•
•
•
•
•
•
•
•
•
•
•
•
•
“HP All-in-One overview” on page 11  
“Find more information” on page 23  
“Finish setting up the HP All-in-One” on page 25  
“How do I?” on page 69  
“Load originals and load paper” on page 71  
“Print from your computer” on page 83  
“Use the photo features” on page 101  
“Use the scan features” on page 115  
“Use the copy features” on page 121  
“Use the fax features” on page 131  
“Print reports and forms” on page 149  
“Maintain the HP All-in-One” on page 155  
“Shop for ink supplies” on page 167  
“HP warranty and support” on page 279  
“Technical information” on page 287  
A
HP Photosmart C7200 All-in-One series Help  
9
 
Chapter 1  
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HP Photosmart C7200 All-in-One series Help  
2 HP All-in-One overview  
Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy,  
scanning documents, sending and receiving faxes, or printing photos from a memory  
card. You can access many HP All-in-One functions directly from the control panel,  
without turning on your computer.  
This section contains the following topics:  
•
•
•
•
•
The HP All-in-One at a glance  
Control panel overview  
Menu overview  
Text and symbols  
Use the HP Photosmart Software  
The HP All-in-One at a glance  
Label  
Description  
1
2
Automatic document feeder  
Color graphics display (also referred to as the  
display)  
3
4
5
6
Output tray  
Paper-width guide for the main input tray  
Main input tray (also referred to as the input tray)  
Paper tray extender (also referred to as the tray  
extender)  
HP All-in-One overview  
11  
   
Chapter 2  
(continued)  
Label  
Description  
7
Paper-width and paper-length guides for the  
photo tray  
8
Paper-length guide for the main input tray  
Photo tray  
9
10  
11  
Ink cartridge door  
Front USB port for your camera or other storage  
device  
12  
13  
14  
15  
16  
17  
18  
19  
20  
Memory card slots and Photo light  
Control panel  
Glass  
Lid backing  
Ethernet port  
Rear USB port  
Power connection*  
1-LINE (fax) and 2-EXT (phone) ports  
Two-sided printing accessory  
*
Use only with the power adapter supplied by HP.  
Control panel overview  
This section describes the functions of the control panel buttons and lights, as well as the  
icons and sleep state on the display.  
This section contains the following topics:  
•
•
•
Control panel features  
Display icons  
Display sleep state  
12  
HP All-in-One overview  
     
Control panel features  
The following diagram and related table provide a quick reference to the HP All-in-One  
control panel features.  
Label  
1
Name and Description  
Display: Displays menus, photos, and messages. The angle of the display can be changed for  
better viewing. Place a finger in the indented area to the left of the display and then pull up.  
2
3
4
Attention light: Indicates a problem occurred. See the display for more information.  
Back: Returns to the previous screen on the display.  
Directional pad: Allows you to navigate through menu options by pressing the up, down, left,  
or right arrow buttons.  
If you are zooming in on a photo, you can also use the arrow buttons to pan around the photo  
and select a different area to print.  
5
6
OK: Selects a menu setting, value, or photo on the display.  
Zoom out - (magnifying glass icon): Zooms out to show more of a photo. If you press this button  
when a photo is shown on the display at 100%, the Fit to Page feature is applied to the photo  
automatically.  
7
Zoom in + (magnifying glass icon): Zooms in to enlarge the image on the display. You can also  
use this button together with the arrows on the directional pad to adjust the crop box for  
printing.  
8
9
Photo Menu: Launches the Photosmart Express menu for printing, saving, editing, and  
sharing photos.  
Red Eye Removal: Turns the Red Eye Removal feature On or Off. By default, this feature is  
turned off. When the feature is turned on, the HP All-in-One automatically corrects red eye  
coloring in the photo currently shown on the display.  
10  
11  
Copy Menu: Opens the Copy Menu where you can select copy options, such as number of  
copies, paper size, and paper type.  
Reprints: Enables you to make a copy of an original photo placed on the glass.  
Control panel overview  
13  
               
Chapter 2  
(continued)  
Label  
12  
Name and Description  
Fax Menu: Presents the Enter Fax Number screen to enter a fax number. If you press it again,  
the Fax Menu appears where you can select fax options.  
13  
Auto Answer: When this button is lit, the HP All-in-One automatically answers incoming phone  
calls. When off, the HP All-in-One does not answer any incoming fax calls.  
14  
15  
Keypad: Enters fax numbers, values, or text.  
On: Turns the HP All-in-One on or off. When the HP All-in-One is off, a minimal amount of power  
is still supplied to the device. You can further reduce power supply by holding down the On  
button for 3 seconds. This places the HP All-in-One in Federal Energy Management Program  
(FEMP) mode. To completely remove power, turn the HP All-in-One off, and then unplug the  
power cord.  
16  
17  
Wireless radio light: Indicates that the 802.11 b and g wireless radio is turned on.  
Space and #: Enter spaces and pound signs for fax-related tasks.  
Symbols and *: Enter symbols and asterisks for fax-related tasks.  
18  
19  
20  
21  
22  
23  
Start Fax Color: Starts a color fax.  
Start Fax Black: Starts a black-and-white fax.  
Scan Menu: Opens the Scan Menu where you can select a destination for your scan.  
Start Copy Color: Starts a color copy.  
Start Copy Black: Starts a black-and-white copy.  
Print Photos: Depending on whether you access your photos from the View, Print, or Create  
menu, the Print Photos button will display the Print Preview screen or it will print any selected  
photo(s). If no photos are selected, a prompt appears asking if you want to print all the photos  
on your card or storage device.  
24  
25  
Cancel: Stops the current operation.  
Setup: Presents the Setup Menu for generating reports, changing fax and network settings,  
and accessing tools and preferences.  
26  
Help: Opens the Help Menu menu on the display where you can select a topic to learn more  
about it. Depending on the topic you select, the topic will appear on your display or on your  
computer screen.  
From the idle state, pressing Help lists a menu of items for which the user can obtain help. When  
viewing screens other than Idle, the Help button provides context sensitive help.  
Display icons  
The following icons can appear at the bottom of the display to provide important  
information about the HP All-in-One.  
Icon  
Purpose  
Shows the ink cartridge status. The color of the icon corresponds to the color of  
the ink cartridge, and the fill level of the icon corresponds to the fill level of the  
ink cartridge.  
14  
HP All-in-One overview  
                         
(continued)  
Icon  
Purpose  
NOTE: The ink level icons will only appear if one of the ink cartridges is less  
than 50% full. If the ink level for all ink cartridges is more than 50% full, the ink  
cartridge icons do not appear on the display.  
Shows that the ink cartridge is nearly empty, and will need to be replaced.  
Shows that an unknown ink cartridge is inserted. This icon might appear if an  
ink cartridge contains non-HP ink.  
Shows the wired network connection status.  
If the Auto Answer icon is showing on the display, the HP All-in-One will receive  
faxes automatically. If there is no icon showing, you will have to receive faxes  
manually.  
Indicates the presence and signal strength of a wireless network connection.  
Indicates the presence of an Ad hoc wireless network connection.  
Indicates that an HP bt450, Printer and PC Adapter with Bluetooth® Wireless  
Technology is connected to the front USB port.  
Display sleep state  
To prolong the life of the display, it dims after two minutes of inactivity. After 30 minutes  
of inactivity, the display goes into a sleep state and the screen shuts off completely. The  
display turns back on when you press a control panel button, insert a memory card or  
connect a storage device, lift the lid, or access the HP All-in-One from a connected  
computer.  
Menu overview  
The following topics provide a quick reference to top-level menus that appear on the  
HP All-in-One display.  
•
•
•
•
Photosmart Express Menu  
Copy Menu  
Scan Menu  
Fax Menu  
Menu overview  
15  
     
Chapter 2  
•
•
Setup Menu  
Help Menu  
Photosmart Express Menu  
The following options are available in the Photosmart Express menu when you insert a  
memory card or storage device, or when you press Photo Menu on the control panel.  
View  
Print  
Save  
Share  
Create  
Copy Menu  
The following options are available when you press the Copy Menu button on the control  
panel.  
Copies  
Size  
Quality  
Lighter/Darker  
Preview  
Crop  
Paper Size  
Paper Type  
Margin Shift  
Enhancements  
Set As New Defaults  
16  
HP All-in-One overview  
       
Scan Menu  
The following options are available when you press the Scan Menu button on the control  
panel.  
NOTE: The applications that appear on the Scan Menu vary depending on the  
software applications installed on your computer.  
Scan and Reprint  
Scan to Memory Card  
HP Photosmart Premier  
Scan to Computer  
NOTE: The Scan to Computer option only appears if the HP All-in-One is network-  
connected.  
Fax Menu  
When you press the Fax Menu button, the Enter Fax Number screen appears where  
you can enter a fax number.  
If you press the Fax Menu button again, the Fax Menu appears where you can change  
the following fax options.  
Resolution  
Lighter/Darker  
Scan and Fax  
Broadcast Fax  
Send Fax Later  
Poll to Receive  
Set As New Defaults  
Setup Menu  
The following options are available when you press the Setup button on the control panel.  
Printable School Papers  
Print Report  
Speed Dial Setup  
Basic Fax Setup  
Advanced Fax Setup  
Network  
Tools  
Preferences  
Bluetooth Menu  
Menu overview  
17  
           
Chapter 2  
NOTE: The Bluetooth Menu option only appears if an optional HP bt450, Printer  
and PC Adapter with Bluetooth® Wireless Technology is attached to the HP All-in-  
One.  
Help Menu  
The Help Menu menu provides quick access to key help topics and is available when  
you press the Help button. If you select one of the first six topics, the help appears on  
the display. If you select one of the last six topics, the help appears on your computer.  
The following options are available.  
Use Control Panel  
Insert Ink Cartridges  
Load Paper in Photo Tray  
Load Paper  
Load Original on Scanner  
Icon Glossary  
How Do I  
Error Messages  
General Troubleshooting  
Networking Troubleshooting  
Use Memory Card  
Get Support  
Text and symbols  
You can enter text and symbols from the control panel by using the visual keyboard. It  
appears automatically on the display when setting up a wired or wireless network, the fax  
header information, or speed dial entries. You can also use the keypad on the control  
panel to enter text and symbols.  
You can also enter symbols from the keypad when you dial a fax or phone number. When  
the HP All-in-One dials the number, it will interpret the symbol and respond accordingly.  
For example, if you enter a dash in the fax number, the HP All-in-One will pause before  
dialing the remainder of the number. A pause is useful if you need to access an outside  
line before dialing the fax number.  
NOTE: If you want to enter a symbol in your fax number, such as a dash, you need  
to enter the symbol by using the keypad.  
This section contains the following topics:  
•
•
•
Enter text using the keypad on the control panel  
Enter text using the visual keyboard  
Available symbols for dialing fax numbers  
Enter text using the keypad on the control panel  
You can enter text or symbols by using the keypad on the control panel.  
18  
HP All-in-One overview  
       
To enter text  
1. Press the keypad numbers that correspond to the letters of a name. For example, the  
letters a, b, and c correspond to the number 2, as shown on the button below.  
TIP: Press a button multiple times to see the available characters. Depending  
on your language and country/region setting, other characters might be available  
in addition to the ones shown on the keypad.  
2. After the correct letter appears, wait for the cursor to advance automatically to the  
right, or press . Press the number that corresponds to the next letter in the name.  
Press the button multiple times until the correct letter appears. The first letter of a  
word is automatically set to uppercase.  
To enter a space, pause, or symbol  
▲ To insert a space, press Space.  
To enter a pause, press Symbols repeatedly until a dash appears.  
To enter a symbol, such as @, press the Symbols button repeatedly to scroll through  
the list of available symbols: asterisk (*), dash (-), ampersand (&), period (.), slash  
(/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@), underscore  
(_), plus (+), exclamation (!), semicolon (;), question (?), comma (,), colon (:), percent  
(%), and approximation (~).  
To erase a letter, number, or symbol  
▲ If you make a mistake, press to clear it, and then make the correct entry.  
After you are done entering text, press OK to store your entry.  
Enter text using the visual keyboard  
You can enter text or symbols by using the visual keyboard that automatically appears  
on the display when you need to enter text. For example, the visual keyboard  
automatically appears when you are setting up a wired or wireless network, the fax header  
information, or speed dial entries.  
TIP: You can also enter text and numbers using the visual keyboard by using the  
keypad on the control panel of the HP All-in-One. Press a button numerous times to  
access additional letters. For instance, press 2 three times to enter the letter C.  
Text and symbols  
19  
 
Chapter 2  
To enter text using the visual keyboard  
1. To select a letter, number, or symbol in the visual keyboard, press  
,
,
, and  
to highlight the appropriate selection.  
To enter lowercase letters, uppercase letters, numbers, and symbols  
•
•
•
•
To enter lowercase letters, select the abc button on the visual keyboard, and then  
press OK.  
To enter uppercase letters, select the ABC button on the visual keyboard, and  
then press OK.  
To enter numbers, select the 123 button on the visual keyboard, and then press  
OK.  
To enter symbols, select the .@! button on the visual keyboard, and then press  
OK.  
2. After you highlight the appropriate letter, number, or symbol, press OK on the control  
panel to select it.  
The selection appears on the display.  
TIP: To erase a letter, number, or symbol, select Clear on the visual keyboard,  
and then press OK.  
3. When you are finished entering text, numbers, or symbols, select Done on the visual  
keyboard, and then press OK.  
Available symbols for dialing fax numbers  
To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of  
symbols. The following table provides the symbols that you can use in a fax or phone  
number sequence, fax header information, and speed dial entries.  
Available  
symbols  
Description  
Available when entering  
*
Displays an asterisk symbol when  
required for dialing.  
Fax header name, speed dial  
names, speed dial numbers, fax or  
phone numbers, and monitor dial  
entries  
-
When auto-dialing, the HP All-in-One  
Fax header name, fax header  
enters a pause in the number sequence. number, speed dial names, speed  
dial numbers, and fax or phone  
numbers  
( )  
Displays a left or right parenthesis to  
separate numbers, such as area codes,  
Fax header name, fax header  
number, speed dial names, speed  
for easier reading. These symbols do not dial numbers, and fax or phone  
affect dialing. numbers  
W
R
When auto-dialing, W causes the HP All- Speed dial numbers and fax or  
in-One to wait for a dial tone before  
continuing to dial.  
phone numbers  
During auto-dialing, the R functions the  
Speed dial numbers and fax or  
same as a Flash button on your telephone. phone numbers  
20  
HP All-in-One overview  
 
(continued)  
Available  
symbols  
Description  
Available when entering  
+
Displays a plus symbol. This symbol does Fax header name, fax header  
not affect dialing.  
number, speed dial names, speed  
dial numbers, and fax or phone  
numbers  
Use the HP Photosmart Software  
The HP Photosmart Software provides a fast and easy way to make prints of your photos.  
It also provides access to other basic HP imaging software features, such as saving and  
viewing your photos.  
For more information on using the HP Photosmart Software:  
•
Check the Contents panel on the left. Look for the HP Photosmart Software Help  
contents book at the top.  
•
If you do not see the HP Photosmart Software Help contents book at the top of the  
Contents panel, access the software help through the HP Solution Center.  
Use the HP Photosmart Software  
21  
 
Chapter 2  
22  
HP All-in-One overview  
3 Find more information  
You can access a variety of resources, both printed and onscreen, that provide  
information about setting up and using the HP All-in-One.  
Setup Guide  
The Setup Guide provides instructions for setting up the HP All-in-One and  
installing software. Make sure you follow the steps in the Setup Guide in order.  
If you have problems during setup, check the Setup Guide for troubleshooting  
information, or see “Troubleshooting” on page 169 in this onscreen Help.  
Basics Guide  
The Basics Guide contains an overview of the HP All-in-One, including step-  
by-step instructions for basic tasks, troubleshooting tips, and technical  
information.  
HP Photosmart Essential animations  
The HP Photosmart Essential animations are an interactive way to get a brief  
overview of the software included with the HP All-in-One. You will learn how the  
software can help you create, share, organize, and print your photos.  
Onscreen Help  
The onscreen Help provides detailed instructions on using all features of the  
HP All-in-One.  
The How Do I? topic provides links so you can quickly find information on  
performing common tasks.  
•
•
•
The HP All-in-One overview topic provides general information about the  
main features of the HP All-in-One.  
The Troubleshooting topic provides information about resolving errors  
you might encounter with the HP All-in-One.  
Readme  
The Readme file contains the most recent information which might not be found  
in other publications.  
Install the software to access the Readme file.  
www.hp.com/support  
If you have Internet access, you can get help and support from the HP Web  
site. This Web site offers technical support, drivers, supplies, and ordering  
information.  
Find more information  
23  
 
Chapter 3  
24  
Find more information  
4 Finish setting up the HP All-in-  
One  
After you have completed the steps in your Setup Guide, refer to this section to help you  
finish setting up the HP All-in-One. This section contains important setup-related  
information for your device, including information on setting preferences.  
u
This section contains the following topics:  
s
•
•
•
•
Set your preferences  
Computer connection information  
Connect to a network  
Fax setup  
F
Set your preferences  
You can change the settings on the HP All-in-One so that it behaves according to your  
preference. For example, you can set general device preferences, such as the language  
used to display messages and the date and time on the display. You can also restore the  
device settings to what they were when you purchased your device. This will erase any  
new defaults you have set.  
This section contains the following topics:  
•
•
General preferences  
Fax preferences  
General preferences  
Before you begin using the HP All-in-One, you should review and, if necessary, adjust  
the general device settings described in this section.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
Set your language and country/region  
Set the date and time  
Adjust the volume  
Set the default paper tray for PictBridge/DPOF/uPnP printing  
Enable faster browsing of photos  
Set the paper tray for printing from a Bluetooth device  
Restore the factory defaults  
Play a slideshow on the display  
Set your language and country/region  
The language setting determines which language the HP All-in-One uses to show  
messages on the display. The country/region setting determines the default paper sizes  
and layouts for printing. You can change these settings at any time by using the following  
procedure.  
Finish setting up the HP All-in-One  
25  
         
Chapter 4  
To set your language and country/region  
1. Press Setup.  
2. Press to highlight Preferences, and then press OK.  
3. Press to highlight Set Language, and then press OK.  
4. Press to scroll through the languages. When the language you want to use  
appears, press OK.  
5. When prompted, press to highlight Yes or No, and then press OK.  
6. Press to highlight Set Country/Region, and then press OK.  
F
7. Press to scroll through the countries/regions. When the country/region you want  
to use appears, press OK.  
u
8. When prompted, press to highlight Yes or No, and then press OK.  
Set the date and time  
You can set the date and time from the control panel. The date and time format is based  
on the language and country/region setting. When you send a fax, the current date and  
time are transmitted, along with your name and fax number, as part of the fax header.  
NOTE: In some countries/regions, the date and time stamp on the fax header is a  
legal requirement.  
The HP All-in-One has a battery-powered clock so the date and time setting is not lost  
when the device is unplugged.  
To set the date and time  
1. Press Setup.  
2. Press to highlight Tools, and then press OK.  
3. Press to highlight Date and Time, and then press OK.  
4. Enter the month, day, and year by pressing the appropriate numbers on the keypad.  
Depending on your country/region setting, you might enter the date in a different  
order.  
5. Enter the hours and minutes.  
6. If your time is displayed in the 12-hour format, press 1 for AM, or 2 for PM.  
The new date and time settings appear on the display.  
Adjust the volume  
You can adjust the volume of different aspects of the HP All-in-One, including the sounds  
associated with device events, errors, and fax tones.  
To adjust the volume sound effects  
1. Press Setup.  
2. Press to highlight Preferences, and then press OK.  
3. Press to highlight Sound Effects Volume, and then press OK.  
4. Press to highlight Soft, Loud, or Off, and then press OK to select the volume you  
want.  
26  
Finish setting up the HP All-in-One  
       
To adjust the volume of fax sounds  
1. Press Setup.  
2. Press to highlight Basic Fax Setup, and then press OK.  
3. Press to highlight Fax Sound Volume, and then press OK.  
4. Press to highlight one of the options: Soft, Loud, or Off, and then press OK.  
NOTE: If you select Off, you will not hear a dial tone, fax tones, or incoming ring  
tones. With the Fax Sound Volume set to Off, you cannot send a fax using  
monitor dialing, such as when using a calling card to send a fax.  
u
s
Related topics  
F
“Send a fax using monitor dialing” on page 134  
Set the default paper tray for PictBridge/DPOF/uPnP printing  
Set the default paper tray to use when you print photos from a Pictbridge device, DPOF  
file, or a UPnP device. The default setting is Photo Tray.  
To set the default paper tray  
1. Press Setup.  
2. Press to highlight Preferences, and then press OK.  
3. Press to highlight PictBridge/DPOF/uPnP Tray Select, and then press OK.  
4. Press or to highlight Main Tray or Photo Tray, and then press OK to select the  
tray you want.  
Enable faster browsing of photos  
You can set up the HP All-in-One to enable faster photo browsing by writing small  
thumbnails to the memory card. The thumbnails take up a relatively small amount of  
space and are used to speed up the browsing performance of photos on the card.  
NOTE: This feature is on by default.  
To turn faster browsing on or off  
1. Press Setup.  
2. Press to highlight Preferences, and then press OK.  
3. Press to highlight Enable Faster Photo Browsing, and then press OK.  
4. Press or to highlight On or Off, and then press OK.  
Set the paper tray for printing from a Bluetooth device  
Set the default paper tray to use when you print photos from a Bluetooth device.  
To set the paper tray for printing from a Bluetooth device  
1. Press Setup.  
2. Press to highlight Bluetooth, and then press OK.  
Set your preferences  
27  
       
Chapter 4  
3. Press to highlight Bluetooth Tray Select, and then press OK.  
4. Press to highlight Main Tray or Photo Tray, and then press OK.  
Restore the factory defaults  
You can restore the current settings to what they were when you purchased the HP All-  
in-One.  
NOTE: Restoring the factory defaults will not affect any changes you made to scan  
F
settings and the language and country/region settings.  
You can perform this process from the control panel only.  
u
NOTE: Restoring the factory defaults does not erase any information you entered,  
such as the date and time and the fax header. It also does not delete any information  
saved to memory, such as the fax log and caller ID history.  
To restore the factory defaults  
1. Press Setup.  
2. Press to highlight Tools, and then press OK.  
3. Press to highlight Restore Factory Defaults, and then press OK.  
The factory default settings are restored.  
Play a slideshow on the display  
You can set up the HP All-in-One to play a slideshow on the display, similar to a  
screensaver on a computer, when you are not using the device.  
There are two types of slideshows that you can enable:  
•
Store Demo: appears after the HP All-in-One is inactive for one minute and shows a  
set of predefined graphics that describe features of the device. The slideshow plays  
until you press a button or use the device. If the HP All-in-One remains inactive for  
eight hours, the display turns off.  
NOTE: HP recommends leaving Store Demo off.  
•
Tips Slideshow: appears only after you print from the computer. The HP All-in-One  
shows a set of predefined slides with information about special features that you can  
do with the device. The slideshow plays through once and then the display returns to  
the main menu.  
To turn the store demo on or off  
1. Press Setup.  
2. Press to highlight Tools, and then press OK.  
3. Press to highlight Store Demo, and then press OK.  
4. Press or to highlight On or Off, and then press OK.  
To turn the tips demo on or off  
1. Press Setup.  
2. Press to highlight Tools, and then press OK.  
28  
Finish setting up the HP All-in-One  
       
3. Press to highlight Tips Slideshow, and then press OK.  
4. Press or to highlight On or Off, and then press OK.  
Fax preferences  
You should review the information in the Fax setup section of the printed documentation  
to find out the recommended settings for the options described in the following topics.  
The recommended settings depend on how you set up the HP All-in-One for faxing with  
the other equipment and services that you might have on the same phone line as the  
HP All-in-One.  
u
s
NOTE: Before setting the fax preferences described in this section, make sure you  
have set the language/country/region and date/time preferences.  
F
This section contains the following topics:  
•
•
•
Set up the HP All-in-One to redial a fax number automatically  
Set tone or pulse dialing  
Set the fax speed  
Related topics  
•
•
“Fax setup” on page 61  
“General preferences” on page 25  
Set up the HP All-in-One to redial a fax number automatically  
You can set the HP All-in-One to redial a busy or an unanswered number automatically.  
The default Busy Redial setting is Redial. The default No Answer Redial setting is No  
Redial.  
To set redial options from the control panel  
1. Press Setup.  
2. Do one of the following:  
To change the Busy Redial setting  
a. Press to highlight Advanced Fax Setup, and then press OK.  
b. Press to highlight Busy Redial, and then press OK.  
To change the No Answer Redial setting  
a. Press to highlight Advanced Fax Setup, and then press OK.  
b. Press to highlight No Answer Redial, and then press OK.  
3. Press to highlight Redial or No Redial, and then press OK.  
Set tone or pulse dialing  
You can set the dial mode for the HP All-in-One to either tone dialing or pulse dialing.  
Most telephone systems work with either type of dialing. If your telephone system does  
not require pulse dialing, HP recommends using tone dialing. If you have a public  
telephone system or a private branch exchange (PBX) system, you might need to select  
Set your preferences  
29  
           
Chapter 4  
Pulse Dialing. Contact your local telephone company if you are unsure which setting to  
use.  
NOTE: If you select Pulse Dialing, some phone system features might not be  
available. It can also take longer to dial a fax or phone number.  
NOTE: This feature is not supported in all countries/regions. If it is not supported in  
your country/region, Tone or Pulse Dialing does not appear in the Basic Fax  
Setup menu.  
F
To set tone or pulse dialing from the control panel  
1. Press Setup.  
u
2. Press to highlight Basic Fax Setup, and then press OK.  
3. Press to highlight Tone or Pulse Dialing, and then press OK.  
4. Press to select Tone Dialing or Pulse Dialing, and then press OK.  
Set the fax speed  
You can set the fax speed used to communicate between the HP All-in-One and other  
fax machines when sending and receiving faxes. The default fax speed varies by country/  
region.  
If you use one of the following, setting the fax speed to a slower speed might be required:  
•
•
•
•
An Internet phone service  
A PBX system  
Fax over Internet Protocol (FoIP)  
An integrated services digital network (ISDN) service  
If you experience problems sending and receiving faxes, you might want to try setting the  
Fax Speed setting to Medium (14400) or Slow (9600).  
To set the fax speed from the control panel  
1. Press Setup.  
2. Press to highlight Advanced Fax Setup, and then press OK.  
3. Press to highlight Fax Speed, and then press OK.  
4. Press to select one of the following settings, and then press OK.  
Fax speed setting  
Fast (33600)  
Fax speed  
v.34 (33600 baud)  
v.17 (14400 baud)  
v.29 (9600 baud)  
Medium (14400)  
Slow (9600)  
Computer connection information  
The HP All-in-One comes equipped with a USB port so you can connect directly to a  
computer using a USB cable. You can also connect the HP All-in-One to either a wired  
or wireless network. If you insert an HP bt450, Printer and PC Adapter with Bluetooth®  
30  
Finish setting up the HP All-in-One  
     
Wireless Technology into the front USB port, Bluetooth® devices such as PDAs and  
camera phones can print to the HP All-in-One.  
NOTE: In the remainder of this chapter, the HP bt450, Printer and PC Adapter with  
Bluetooth® Wireless Technology is referred to simply as an HP bt450.  
This section contains the following topics:  
•
•
•
•
Supported connection types  
Connect using Ethernet  
u
Connect using integrated wireless WLAN 802.11  
s
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless  
Technology  
F
•
Use printer sharing  
Supported connection types  
Description  
Recommended number Supported software  
Setup instructions  
of connected  
features  
computers for best  
performance  
USB connection  
One computer connected All features are  
with a USB cable to the supported, except  
Follow the Setup Guide  
for detailed instructions.  
rear USB 2.0 High Speed Webscan.  
port on the HP All-in-One.  
Ethernet (wired)  
connection  
Up to five computers  
connected to an HP All-  
in-One using a hub or  
router.  
All features are  
supported, including  
Webscan.  
Follow the instructions in  
“Wired network setup”  
on page 37.  
Wireless WLAN 802.11  
connection  
Up to five computers  
connected using a  
wireless router  
All features are  
supported, including  
Webscan.  
Follow instructions in  
“Integrated wireless  
WLAN 802.11 network  
setup” on page 39.  
(infrastructure mode).  
HP bt450, Printer and PC One Bluetooth device or Printing from a Bluetooth Follow the instructions in  
Adapter with Bluetooth®  
Wireless Technology  
computer.  
device such as a PDA or “Connect using the  
camera phone, or a  
Bluetooth-enabled  
computer.  
HP bt450, Printer and PC  
Adapter with Bluetooth®  
Wireless Technology”  
on page 32.  
Printer sharing  
Five.  
All features resident on  
the host computer are  
supported. Only print is  
supported from the other  
computers.  
Follow the instructions in  
“Use printer sharing”  
on page 36.  
The host computer must  
be turned on at all times,  
or the other computers  
will not be able to print to  
the HP All-in-One.  
Connect using Ethernet  
The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet network connections.  
For detailed instructions on connecting the HP All-in-One to an Ethernet (wired) network,  
see “Wired network setup” on page 37.  
Computer connection information  
31  
     
Chapter 4  
Connect using integrated wireless WLAN 802.11  
The HP All-in-One uses an internal networking component that supports a wireless  
network. For detailed instructions on connecting the HP All-in-One to a wireless (802.11)  
network, see “Integrated wireless WLAN 802.11 network setup” on page 39.  
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless  
Technology  
F
HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology allows you to  
print images from most Bluetooth devices, including computers. Simply insert the HP  
bt450 into the front USB port and print from a Bluetooth device such as a PDA or camera  
phone.  
u
This section contains the following topics:  
•
•
•
Find the device name and address  
Set Bluetooth security for the HP All-in-One  
Use a Bluetooth® connection to print from your computer  
Find the device name and address  
Some Bluetooth devices exchange device addresses when they communicate with each  
other, so you might need to find out the device address of the HP All-in-One in order to  
establish a connection. Also, some Bluetooth devices display the name of the printer  
when connected. If you do not want the default name displayed as the name of the HP All-  
in-One, you can change the device name.  
To find out the device address of the HP All-in-One  
1. Insert the HP bt450 into the front USB port.  
2. On the control panel of the HP All-in-One, press Setup.  
3. Press until Bluetooth is highlighted, and then press OK.  
4. Press until Device Address is highlighted, and then press OK.  
The Device Address appears, which is read only.  
5. To enter the address into your device, follow the instructions that came with your  
Bluetooth device.  
6. Press OK to exit the Setup menu.  
To change the device name of the HP All-in-One  
1. On the control panel of the HP All-in-One, press Setup.  
2. Press until Bluetooth is highlighted, and then press OK.  
3. Press until Device Name is highlighted, and then press OK.  
NOTE: The HP All-in-One ships with the predefined name of Photosmart  
C7200.  
4. Use the keypad to enter a new name.  
32  
Finish setting up the HP All-in-One  
         
5. When you have finished entering a name for the HP All-in-One, press OK.  
The name you entered will appear on your Bluetooth device when you connect to the  
HP All-in-One to print.  
6. Press OK to exit the Setup menu.  
Related topics  
“Text and symbols” on page 18  
u
Set Bluetooth security for the HP All-in-One  
s
You can enable printer security settings through the Bluetooth menu on the HP All-in-  
One. Press Setup on the control panel, and select Bluetooth. From the Bluetooth menu,  
you can:  
F
•
Require passkey authentication prior to someone printing to the HP All-in-One from  
a Bluetooth device.  
•
Make the HP All-in-One visible or invisible to Bluetooth devices that are within range.  
This section contains the following topics:  
•
•
•
Use a passkey to authenticate Bluetooth devices  
Set the HP All-in-One to be invisible to Bluetooth devices  
Reset Bluetooth settings on the HP All-in-One  
Use a passkey to authenticate Bluetooth devices  
You can set the security level of the HP All-in-One to either Low or High. The default  
security setting is Low. Low level security does not require authentication.  
•
Low: This is the default security setting. Low level security does not require a  
passkey, as it does not support authentication. Any Bluetooth device within range can  
print to it.  
•
High: High level security requires a passkey, as it supports authentication. The  
Bluetooth device must provide a passkey, before the HP All-in-One will allow the  
device to send a print job to it.  
NOTE: The HP All-in-One ships with a predefined passkey that is set to four zeroes  
"0000".  
To set the HP All-in-One to require passkey authentication  
1. On the control panel of the HP All-in-One, press Setup.  
2. Press until Bluetooth is highlighted, and then press OK.  
3. Press until Passkey is highlighted, and then press OK.  
4. Use the keypad to enter a new passkey.  
NOTE: The passkey must be 1 to 4 characters long, and can only consist of  
numbers.  
5. When you have finished entering your passkey, press OK.  
The Bluetooth menu appears.  
Computer connection information  
33  
     
Chapter 4  
6. Press until Security Level is highlighted, and then press OK.  
7. Press OK to select High.  
High level security requires authentication.  
Passkey authentication is now set for the HP All-in-One.  
Related topics  
“Text and symbols” on page 18  
F
Set the HP All-in-One to be invisible to Bluetooth devices  
You can set the HP All-in-One to be either Visible to all Bluetooth devices (public) or  
Not visible to any (private).  
u
•
•
Visible to all: Any Bluetooth device within range can print to the HP All-in-One.  
Not visible: Only Bluetooth devices that have stored the device address of the HP All-  
in-One can print to it.  
NOTE: The HP All-in-One ships with a default accessibility level of Visible to all.  
To set the HP All-in-One to be Not visible  
1. On the control panel of the HP All-in-One, press Setup.  
2. Press until Bluetooth is highlighted, and then press OK.  
3. Press until Visibility is highlighted, and then press OK.  
4. Press to select Not visible, and then press OK.  
The HP All-in-One is inaccessible to Bluetooth devices that have not stored its device  
address.  
Reset Bluetooth settings on the HP All-in-One  
You can reset all of the Bluetooth settings on the HP All-in-One to the factory defaults.  
NOTE: Only select Reset Bluetooth if you want all of the HP All-in-One Bluetooth  
settings returned to factory defaults.  
To reset the Bluetooth settings  
1. On the control panel of the HP All-in-One, press Setup.  
2. Press until Bluetooth is highlighted, then press OK.  
3. Press until Reset Bluetooth is highlighted, then press OK.  
Use a Bluetooth® connection to print from your computer  
A Bluetooth connection provides a quick and easy way to print images from a Bluetooth-  
enabled computer without using a cable. With a Bluetooth connection you can access  
many of the same printing features as with a USB connection. For example, you can  
check the printer status, as well as the estimated amount of ink remaining in your ink  
cartridges.  
34  
Finish setting up the HP All-in-One  
       
NOTE: The only software functionality available with a Bluetooth connection is  
printing. Scanning and software-based faxing cannot be done over a Bluetooth  
connection. However, stand-alone copy and fax functions are still available.  
Before you print, you must connect an HP bt450, Printer and PC Adapter with  
Bluetooth® Wireless Technology to the HP All-in-One.  
You must have Windows XP or Windows Vista and either the Microsoft Bluetooth®  
Protocol Stack or the Widcomm Bluetooth® Protocol Stack installed in order to connect  
the HP All-in-One. It is possible to have both the Microsoft Stack and the Widcomm Stack  
on your computer, but you use only one of them to connect the HP All-in-One.  
u
s
•
Microsoft stack If you have Windows XP with Service Pack 2 or Windows Vista  
installed on your computer, then your computer has the Microsoft Bluetooth® Protocol  
Stack. The Microsoft stack allows you to install an external Bluetooth® adapter  
automatically. If your Bluetooth® adapter supports the Microsoft stack but it does not  
install automatically, then you do not have the Microsoft stack on your computer.  
Check the documentation that came with the Bluetooth® adapter to see if it supports  
the Microsoft stack.  
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    i
•
Widcomm stack: If you have an HP computer with Bluetooth® built in, or if you have  
installed an HP bt450, then your computer has the Widcomm stack. If you have an  
HP computer and plug in an HP bt450, it will install automatically using the Widcomm  
stack.  
To install and print using the Microsoft stack  
1. Make sure that you have installed the HP All-in-One software on the computer.  
NOTE: The purpose of installing the software is to make sure the printer driver  
is available for the Bluetooth® connection. Therefore, if you have already installed  
the software, you do not need to reinstall it. If you want both a USB and a  
Bluetooth® connection to the HP All-in-One, install the USB connection first. For  
more information, see the Setup Guide. However, if you do not want a USB  
connection, select Directly to the computer on the Connection Type screen.  
Also, on the Connect Your Device Now screen, select the check box next to If  
you are unable to connect your device now... at the bottom of the screen.  
2. Attach an HP bt450 to the front USB port of the HP All-in-One.  
3. If you are using an external Bluetooth® adapter for your computer, make sure your  
computer is started and then attach the Bluetooth® adapter to a USB port on the  
computer. If you have Windows XP with Service Pack 2 or Windows Vista installed,  
the Bluetooth® drivers are installed automatically. If you are prompted to select a  
Bluetooth® profile, select HCRP.  
If your computer has Bluetooth® built in, just make sure the computer is started.  
4. On the Windows taskbar, click Start, and then click Printers and Faxes (or click  
Control Panel, and then Printers).  
5. Double-click the Add Printer icon (or click Add a printer).  
6. Click Next, and then select A Bluetooth Printer.  
7. Follow the onscreen instructions to finish the installation.  
8. Print as you would to any printer.  
Computer connection information  
35  
Chapter 4  
To install and print using the Widcomm stack  
1. Make sure that you have installed the HP All-in-One software on the computer.  
NOTE: The purpose of installing the software is to make sure the printer driver  
is available for the Bluetooth® connection. Therefore, if you have already installed  
the software, you do not need to reinstall it. If you want both a USB and a  
Bluetooth® connection to the HP All-in-One, install the USB connection first. For  
more information, see the Setup Guide. However, if you do not want a USB  
connection, select Directly to the computer on the Connection Type screen.  
Also, on the Connect Your Device Now screen, select the check box next to If  
you are unable to connect your device now... at the bottom of the screen.  
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2. Attach an HP bt450 to the front USB port of the HP All-in-One.  
3. Click the My Bluetooth Places icon on the desktop or in the taskbar.  
4. Click View devices in range.  
5. Once the available printers are discovered, double-click the name of HP All-in-One  
to finish the installation.  
6. Print as you would to any printer.  
Use printer sharing  
If your computer is on a network, and another computer on the network has an HP All-  
in-One connected to it by a USB cable, you can print to that printer using printer sharing.  
The computer directly connected to the HP All-in-One acts as the host for the printer and  
has full software functionality. The other computer, which is referred to as a client, has  
access only to the print features. You must perform other functions from the host  
computer or from the control panel on the HP All-in-One.  
To enable printer sharing on a Windows computer  
▲ Refer to the user guide that came with your computer or see the Windows onscreen  
Help.  
Connect to a network  
This section describes how to connect the HP All-in-One to a network and how to view  
and manage network settings.  
If you want to:  
See this section:  
Connect to a wired (Ethernet) network.  
“Wired network setup” on page 37  
Connect to a wireless network with a wireless  
router (infrastructure).  
“Integrated wireless WLAN 802.11 network  
setup” on page 39  
Connect directly to a wireless-capable  
“Wireless ad hoc network setup” on page 43  
computer without a wireless router (ad hoc).  
Install the HP All-in-One software for use in a  
networked environment.  
“Install the software for a network connection”  
on page 46  
Add connections to more computers on the  
network.  
“Connect to additional computers on a  
network” on page 47  
36  
Finish setting up the HP All-in-One  
     
(continued)  
If you want to:  
See this section:  
Change the HP All-in-One from a USB  
connection to a network connection.  
“Change the HP All-in-One from a USB  
connection to a network connection”  
on page 47  
NOTE: Use the instructions in this section if  
you first installed the HP All-in-One with a USB  
connection, and you now want to change to  
either a wireless or Ethernet network  
connection.  
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View or change the network settings.  
Find troubleshooting information.  
“Manage your network settings” on page 48  
“Network troubleshooting” on page 183  
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    i
NOTE: You can connect the HP All-in-One to either a wireless or wired network, but  
not both at the same time.  
Wired network setup  
This section describes how to connect the HP All-in-One to a router, switch, or hub using  
an Ethernet cable and how to install the HP All-in-One software for a network connection.  
This is known as a wired or Ethernet network.  
To set up the HP All-in-One on a wired  
network, you need to do the following:  
See this section:  
First, collect all of the required materials.  
Next, connect to a wired network.  
Finally, install the software.  
“What you need for a wired network”  
on page 38  
“Connect the HP All-in-One to the network”  
on page 38  
“Install the software for a network connection”  
on page 46  
Connect to a network  
37  
   
Chapter 4  
What you need for a wired network  
Before you connect the HP All-in-One to a network, make sure you have all of the required  
materials.  
A functional Ethernet network that includes a router, switch, or hub with an Ethernet  
port.  
❑
CAT-5 Ethernet cable.  
❑
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Although standard Ethernet cables look similar to standard telephone cables, they  
are not interchangeable. There is a different number of wires in each one, and each  
has a different connector. An Ethernet cable connector (also called an RJ-45  
connector) is wider and thicker and always has 8 contacts on the end. A phone  
connector has between 2 and 6 contacts.  
A desktop computer or laptop with an Ethernet connection.  
❑
NOTE: The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet  
networks. If you are purchasing, or have purchased, a network interface card  
(NIC), make sure it can operate at either speed.  
Connect the HP All-in-One to the network  
An Ethernet port is provided on the back of the HP All-in-One.  
To connect the HP All-in-One to the network  
1. Remove the yellow plug from the back of the HP All-in-One.  
38  
Finish setting up the HP All-in-One  
         
2. Connect the Ethernet cable to the Ethernet port on the back of the HP All-in-One.  
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            i
3. Connect the other end of the Ethernet cable to an available port on your Ethernet  
router or switch.  
4. Once you have connected the HP All-in-One to the network, install the software.  
Related topics  
“Install the software for a network connection” on page 46  
Integrated wireless WLAN 802.11 network setup  
For optimal performance and security in your wireless network, HP recommends you use  
a wireless router or access point (802.11) to connect the HP All-in-One and the other  
network elements. When network elements are connected through a wireless router or  
access point, this is called an infrastructure network.  
Connect to a network  
39  
   
Chapter 4  
The advantages of a wireless infrastructure network as compared to an ad hoc network  
include:  
•
•
•
•
•
Advanced network security  
Enhanced reliability  
Network flexibility  
Better performance, especially with 802.11 g mode  
Shared Broadband Internet access  
F
To set up the HP All-in-One on an integrated See this section:  
wireless WLAN 802.11 network, you need to  
do the following:  
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First, collect all of the required materials.  
“What you need for an integrated wireless  
WLAN 802.11 network” on page 40  
Next, connect the HP All-in-One to the wireless “Connect to an integrated wireless WLAN  
router, and run the Wireless Setup Wizard.  
802.11 network” on page 40  
Finally, install the software.  
“Install the software for a network connection”  
on page 46  
What you need for an integrated wireless WLAN 802.11 network  
To connect the HP All-in-One to an integrated wireless WLAN 802.11 network, you will  
need the following:  
A wireless 802.11 network that includes a wireless router or access point.  
❑
❑
A desktop computer or laptop with either wireless networking support, or a network  
interface card (NIC). The computer must be connected to the wireless network that  
you intend to install the HP All-in-One on.  
Broadband Internet access (recommended) such as cable or DSL.  
If you connect the HP All-in-One on a wireless network that has Internet access, HP  
recommends that you use a wireless router (access point or base station) that uses  
Dynamic Host Configuration Protocol (DHCP).  
❑
Network name (SSID).  
❑
❑
WEP key or WPA Passphrase (if needed).  
Connect to an integrated wireless WLAN 802.11 network  
The Wireless Setup Wizard provides an easy way to connect the HP All-in-One to your  
network. You can also use SecureEasySetup, if your wireless router or access point  
40  
Finish setting up the HP All-in-One  
       
supports this feature. See the documentation that came with your wireless router or  
access point to find out if it supports using EasySetup and for additional setup instructions.  
CAUTION: To prevent other users from accessing your wireless network, HP  
strongly recommends using a password or passphrase (WPA or WEP security) and  
a unique network name (SSID) for your wireless router. Your wireless router might  
have been shipped with a default network name, which is typically the manufacturer  
name. If you use the default network name, your network can be easily accessed by  
other users using the same default network name (SSID). It also means that the  
HP All-in-One might accidently connect to a different wireless network in your area  
which uses the same network name. If this happens you will not be able to access  
the HP All-in-One. For more information on how to change the network name, see  
the documentation that came with your wireless router.  
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NOTE: Before connecting to a wireless infrastructure network, ensure that the  
ethernet cable is not connected to the HP All-in-One.  
To connect the HP All-in-One with the Wireless Setup Wizard  
1. Write down the following information about your wireless router or access point:  
•
•
Network Name (also called SSID)  
WEP Key, WPA Passphrase (if needed)  
If you do not know where to find this information, see the documentation that came  
with your wireless router or access point. You might be able to find the network name  
(SSID) and the WEP key or WPA passphrase on the Embedded Web Server for the  
wireless router or access point.  
2. On the control panel of the HP All-in-One, press Setup.  
3. Press until Network is highlighted, and then press OK.  
4. Press to highlight Wireless Setup Wizard, and then press OK.  
This runs the Wireless Setup Wizard. The setup wizard searches for available  
networks, and then displays a list of detected network names (SSIDs). The networks  
with the strongest signal appear first, the weakest appear last.  
The wireless network test also runs, performing a series of diagnostic tests to  
determine whether network setup is successful. The wireless network test prints upon  
completion of the test.  
5. Press to highlight the name of the network you wrote down in step 1, and then  
press OK.  
If you do not see your network name in the list  
a. Select Enter a New Network Name (SSID). If necessary, use the to highlight  
it, and then press OK.  
The visual keyboard appears.  
b. Enter the SSID. Use the arrow buttons on the HP All-in-One control panel to  
highlight a letter or number on the visual keyboard, and then press OK to select  
it.  
NOTE: You must enter the exact uppercase (capital) and lowercase (small)  
letters. Otherwise, the wireless connection will fail.  
Connect to a network  
41  
Chapter 4  
c. When you have finished entering the new SSID, use the arrow buttons to highlight  
Done on the visual keyboard, and then press OK.  
TIP: If the HP All-in-One is unable to discover the network based on the  
network name you entered, you will see the following prompts. You may want  
to move the HP All-in-One closer to the computer and try running the Wireless  
Setup Wizard again to automatically discover the network.  
d. Press until Infrastructure is highlighted, and then press OK.  
F
e. Press until WEP encryption or WPA encryption is highlighted, and then press  
OK.  
If you do not want to use WEP encryption, press until No, my network does  
not use encryption is highlighted, and then press OK. Go to step 7.  
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6. If prompted, enter your WPA or WEP key as follows:  
a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and  
then press OK to select it.  
NOTE: You must enter the exact uppercase (capital) and lowercase (small)  
letters. Otherwise, the wireless connection will fail.  
b. When you are finished entering the WPA or WEP key, use the arrow buttons to  
highlight Done on the visual keyboard.  
c. Press OK to confirm.  
The HP All-in-One will attempt to connect to the network. If a message says you  
entered an invalid WPA or WEP key, check the key you wrote down for your new  
network, follow the prompts to correct the key, and then try again.  
7. When the HP All-in-One connects successfully to the network, install the software on  
each computer that will use the device over the network.  
To connect the HP All-in-One with SecureEasySetup  
1. Activate SecureEasySetup on your wireless router or access point.  
2. On the control panel of the HP All-in-One, press Setup.  
3. Press until Network is highlighted, and then press OK.  
4. Press to highlight Wireless Setup Wizard, and then press OK.  
5. Follow the onscreen prompts on the display to complete the connection.  
6. When the HP All-in-One connects successfully to the network, go to your computer  
to install the software on each computer that will use the network.  
NOTE: If the connection fails, the wireless router or access point might have  
timed out after you activated SecureEasySetup. Repeat the above task, ensuring  
that you complete the steps on the control panel of the HP All-in-One immediately  
after pressing the button on the wireless router or access point.  
Related topics  
•
•
•
“Enter text using the visual keyboard” on page 19  
“Install the software for a network connection” on page 46  
“Network troubleshooting” on page 183  
42  
Finish setting up the HP All-in-One  
Wireless ad hoc network setup  
Use this section if you want to connect the HP All-in-One to a wireless-capable computer  
without using a wireless router or access point.  
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NOTE: An ad hoc connection is available if you do not have a wireless router or  
access point. However, it provides little flexibility, a low level of network security, and  
slower network performance than with a wireless router or access point.  
In order to connect the HP All-in-One to your computer (ad hoc), you need to create an  
ad hoc network profile on your computer. This includes choosing a network name (SSID)  
and WEP security (optional but recommended) for your ad hoc network.  
To set up the HP All-in-One on a wireless ad See this section:  
hoc network, you need to do the following:  
First, collect all of the required materials.  
“What you need for an ad hoc network”  
on page 43  
Next, prepare your computer by creating a  
network profile.  
“Create a network profile for a Windows XP  
computer” on page 43  
“Create a network profile for other operating  
systems” on page 45  
Next, run the Wireless Setup Wizard.  
Finally, install the software.  
“Connect to a wireless ad hoc network”  
on page 45  
“Install the software for a network connection”  
on page 46  
What you need for an ad hoc network  
To connect the HP All-in-One to a wireless network, you will need a Windows computer  
with a wireless network adapter.  
Create a network profile for a Windows XP computer  
Prepare your computer for an ad hoc connection by creating a network profile.  
To create a network profile  
NOTE: The HP All-in-One comes configured with a network profile with hpsetup as  
the network name (SSID). However, for security and privacy HP recommends you  
create a new network profile on your computer as described here.  
Connect to a network  
43  
       
Chapter 4  
1. In the Control Panel, double-click Network Connections.  
2. On the Network Connections window, right-click the Wireless Network  
Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see  
Disable on the menu, the wireless connection is already enabled.  
3. Right-click the Wireless Network Connection icon, and then click Properties.  
4. Click the Wireless Networks tab.  
5. Select the Use Windows to configure my wireless network settings check box.  
6. Click Add, and then do the following:  
F
a. In Network name (SSID) box, type in a unique network name of your choice.  
NOTE: The network name is case sensitive, so it is important to remember  
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any uppercase (capital) and lowercase (small) letters.  
b. If there is a Network Authentication list, select Open. Otherwise, go to the next  
step.  
c. In the Data encryption list, select WEP.  
NOTE: It is possible to create a network that does not use a WEP key.  
However, HP recommends using a WEP key in order to secure your network.  
d. Make sure that the check box is not selected next to The key is provided for me  
automatically. If it is selected, click the check box to clear it.  
e. In the Network key box, type a WEP key that has exactly 5 or exactly 13  
alphanumeric (ASCII) characters. For example, if you enter 5 characters, you  
might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter  
ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination  
of your choosing.)  
Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX  
WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit  
encryption.  
f. In the Confirm network key box, type the same WEP key you typed in the  
previous step.  
g. Write down the WEP key exactly as you typed it, including uppercase and  
lowercase letters.  
NOTE: You must remember the exact uppercase (capital) and lowercase  
(small) letters. If you enter your WEP key incorrectly on the HP All-in-One, the  
wireless connection will fail.  
h. Select the check box for This is a computer-to-computer (ad hoc) network;  
wireless access points are not used.  
i. Click OK to close the Wireless network properties window, and then click OK  
again.  
j. Click OK again to close the Wireless Network Properties Connection window.  
Related topics  
•
•
“Network glossary” on page 59  
“Connect to a wireless ad hoc network” on page 45  
44  
Finish setting up the HP All-in-One  
 
Create a network profile for other operating systems  
If you have an operating system other than Windows XP, HP recommends that you use  
the configuration program that came with your wireless LAN card. To find the  
configuration program for your wireless LAN card, access your computer's list of  
programs.  
Using the LAN card configuration program, create a network profile that has the following  
values:  
•
Network name (SSID): Mynetwork (example only)  
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NOTE: You should create a network name that is unique and easy for you to  
remember. Just remember that the network name is case-sensitive. Therefore,  
you must remember which letters are uppercase and lowercase.  
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•
•
Communication mode: Ad Hoc  
Encryption: enabled  
Connect to a wireless ad hoc network  
You can use the Wireless Setup Wizard to connect the HP All-in-One to a wireless ad  
hoc network.  
To connect to a wireless ad hoc network  
1. On the control panel of the HP All-in-One, press Setup.  
2. Press until Network is highlighted, and then press OK.  
3. Press to highlight Wireless Setup Wizard, and then press OK.  
This runs the Wireless Setup Wizard. The setup wizard searches for available  
networks, and then displays a list of detected network names (SSIDs). The  
infrastructure networks appear first in the list, followed by available ad hoc networks.  
The networks with the strongest signal appear first, the weakest appear last.  
4. On the display, look for the network name you created on your computer (for example,  
Mynetwork).  
5. Use the arrow buttons to highlight the network name, and then press OK.  
If you found your network name and selected it, go on to step 6.  
If you do not see your network name in the list  
a. Select Enter a New Network Name (SSID).  
The visual keyboard appears.  
b. Enter the SSID. Use the arrow buttons on the HP All-in-One control panel to  
highlight a letter or number on the visual keyboard, and then press OK to select  
it.  
NOTE: You must enter the exact uppercase (capital) and lowercase (small)  
letters. Otherwise, the wireless connection will fail.  
Connect to a network  
45  
     
Chapter 4  
c. When you have finished entering the new SSID, use the arrow buttons to highlight  
Done on the visual keyboard, and then press OK.  
TIP: If the HP All-in-One is unable to discover the network based on the  
network name you entered, you will see the following prompts. You may want  
to move the HP All-in-One closer to the computer and try running the Wireless  
Setup Wizard again to automatically discover the network.  
d. Press until Ad Hoc is highlighted, and then press OK.  
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e. Press until Yes, my network uses WEP encryption is highlighted, and then  
press OK. The visual keyboard displays.  
If you do not want to use WEP encryption, press until No, my network does  
not use encryption is highlighted, and then press OK. Go to step 7.  
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6. If prompted, enter your WEP key as follows. Otherwise go to step 7.  
a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and  
then press OK to select it.  
NOTE: You must enter the exact uppercase (capital) and lowercase (small)  
letters. Otherwise, the wireless connection will fail.  
b. When you are finished entering the WEP key, use the arrow buttons to highlight  
Done on the visual keyboard.  
7. Press OK again to confirm.  
The HP All-in-One will attempt to connect to the SSID. If a message says you entered  
an invalid WEP key, check the key you wrote down for your new network, follow the  
prompts to correct the WEP key, and then try again.  
8. When the HP All-in-One connects successfully to the network, go to your computer  
to install the software.  
Related topics  
•
•
•
“Enter text using the visual keyboard” on page 19  
“Install the software for a network connection” on page 46  
“Network troubleshooting” on page 183  
Install the software for a network connection  
Use this section to install the HP All-in-One software on a computer connected to a  
network. Before you install the software, make sure you have connected the HP All-in-  
One to a network.  
NOTE: If your computer is configured to connect to a series of network drives, make  
sure that your computer is currently connected to these drives before installing the  
software. Otherwise, HP All-in-One installation software might try to use one of the  
reserved drive letters, and you will not be able to access that network drive on your  
computer.  
NOTE: Installation time can range from 20 to 45 minutes depending on your  
operating system, the amount of available space, and the processor speed of your  
computer.  
46  
Finish setting up the HP All-in-One  
   
To install the Windows HP All-in-One software  
1. Quit all applications running on your computer, including any virus detection software.  
2. Insert the Windows CD that came with the HP All-in-One into the CD-ROM drive on  
your computer and follow the onscreen instructions.  
3. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-  
up messages, you must always accept or allow the pop-up messages.  
4. On the Connection Type screen, select Through the network, and then click  
Next.  
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The Searching screen appears as the Setup program searches for the HP All-in-One  
on the network.  
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5. On the Printer Found screen, verify that the printer description is correct.  
If more than one printer is found on the network, the Printers Found screen appears.  
Select the HP All-in-One you want to connect.  
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6. Follow the prompts to install the software.  
When you have finished installing the software, the HP All-in-One is ready for use.  
7. If you disabled any virus detection software on your computer, make sure to enable  
it again.  
8. To test your network connection, go to your computer and print a self-test report to  
the HP All-in-One.  
Connect to additional computers on a network  
You can connect the HP All-in-One to more than one computer on a small network of  
computers. If the HP All-in-One is already connected to a computer on a network, for  
each additional computer you must install the HP All-in-One software. During installation  
of a wireless connection, the software will discover the SSID (network name) of the  
existing network. Once you have set up the HP All-in-One on the network you will not  
need to configure it again when you add additional computers.  
NOTE: You can connect the HP All-in-One to either a wireless or wired network, but  
not both at the same time.  
Related topics  
“Install the software for a network connection” on page 46  
Change the HP All-in-One from a USB connection to a network connection  
If you first install the HP All-in-One with a USB connection, you can later change to either  
a wireless or Ethernet network connection. If you already understand how to connect to  
a network, you can use the general directions below.  
NOTE: For optimal performance and security in your wireless network, use an  
access point (such as a wireless router) to connect the HP All-in-One.  
To change a USB connection to an integrated wireless WLAN 802.11 connection  
1. Unplug the USB connection from the back of the HP All-in-One.  
2. On the control panel of the HP All-in-One, press Setup.  
3. Press until Network is highlighted, and then press OK.  
Connect to a network  
47  
         
Chapter 4  
4. Press to highlight Wireless Setup Wizard, and then press OK.  
This runs the Wireless Setup Wizard.  
5. Install the software for a network connection, choose Add a Device, and then choose  
Through the network.  
6. When the installation is complete, open Printers and Faxes (or Printers) in the  
Control Panel and delete the printers for the USB installation.  
F
To change a USB connection to a wired (Ethernet) connection  
1. Unplug the USB connection from the back of the HP All-in-One.  
2. Connect an Ethernet cable from the Ethernet port on the back of the HP All-in-One  
u
to an available Ethernet port on the router or switch.  
3. Install the software for a network connection, choose Add a Device, and then choose  
Through the network.  
4. When the installation is complete, open Printers and Faxes (or Printers) in the  
Control Panel and delete the printers from the previous USB installation.  
For more detailed instructions on connecting the HP All-in-One to a network, see:  
•
•
•
“Wired network setup” on page 37  
“Integrated wireless WLAN 802.11 network setup” on page 39  
“Wireless ad hoc network setup” on page 43  
Manage your network settings  
You can manage network settings for the HP All-in-One through the HP All-in-One control  
panel. Additional advanced settings are available in the Embedded Web Server, a  
configuration and status tool you access from your Web browser using an existing  
network connection to the HP All-in-One.  
This section contains the following topics:  
•
•
•
•
Change basic network settings from the control panel  
Change advanced network settings from the control panel settings  
Use the Embedded Web Server  
Network configuration page definitions  
Change basic network settings from the control panel  
The HP All-in-One control panel enables you to set up and manage a wireless connection  
and to perform a variety of network management tasks. This includes viewing the network  
settings, restoring the network defaults, turning the wireless radio on and off, and  
changing the network settings.  
This section contains the following topics:  
•
•
•
•
•
Use the Wireless Setup Wizard  
View and print network settings  
Restore network defaults  
Turn the wireless radio on and off  
Print the wireless network test  
48  
Finish setting up the HP All-in-One  
     
Use the Wireless Setup Wizard  
The Wireless Setup Wizard provides an easy way to set up and manage a wireless  
connection to the HP All-in-One.  
To run the Wireless Setup Wizard  
1. On the control panel of the HP All-in-One, press Setup.  
2. Press until Network is highlighted, and then press OK.  
3. Press to highlight Wireless Setup Wizard, and then press OK.  
This runs the Wireless Setup Wizard.  
u
s
Related topics  
F
•
•
“Integrated wireless WLAN 802.11 network setup” on page 39  
“Wireless ad hoc network setup” on page 43  
View and print network settings  
You can display a summary of the network settings on the HP All-in-One control panel,  
or you can print a more detailed configuration page. The network configuration page lists  
all of the important network settings such as the IP address, link speed, DNS, and mDNS.  
To view and print the network settings  
1. On the control panel of the HP All-in-One, press Setup.  
2. Press until Network is highlighted, and then press OK.  
The Network menu appears.  
3. Press until View Network Settings is highlighted, and then press OK.  
The View Network Settings menu appears.  
4. Do one of the following:  
•
•
•
To display wired network settings, press until Display Wired Summary is  
highlighted, and then press OK.  
This displays a summary of the wired (Ethernet) network settings.  
To display wireless network settings, press until Display Wireless  
Summary is highlighted, and then press OK.  
This displays a summary of the wireless network settings.  
To print the network configuration page, press until Print Network  
Configuration Page is highlighted, and then press OK.  
This prints the network configuration page.  
Related topics  
“Network configuration page definitions” on page 53  
Restore network defaults  
You can reset the network settings to what they were when you purchased the HP All-in-  
One.  
CAUTION: This will erase all wireless setup information that you have entered. In  
order to restore this information, you will need to run the Wireless Setup Wizard again.  
Connect to a network  
49  
       
Chapter 4  
To restore network defaults  
1. On the control panel of the HP All-in-One, press Setup.  
2. Press until Network is highlighted, and then press OK.  
3. Press until Restore Network Defaults is highlighted, and then press OK.  
4. Press OK to confirm that you want to restore the network defaults.  
Turn the wireless radio on and off  
F
The wireless radio is off by default. In order to stay connected to a wireless network, the  
radio must stay on. When the radio is on, the blue light on the front of the HP All-in-One  
is lit. However, if the HP All-in-One is connected to a wired network or you have a USB  
connection, the radio is not used. In this case you might want to turn the radio off.  
u
To turn the wireless radio on and off  
1. On the control panel of the HP All-in-One, press Setup.  
2. Press until Network is highlighted, and then press OK.  
3. Press until Wireless Radio is highlighted, and then press OK.  
4. Press to highlight On or Off, and then press OK.  
Print the wireless network test  
The wireless network test performs a series of diagnostic tests to determine whether  
network setup is successful. The wireless network test prints automatically when the  
Wireless Setup Wizard is run. You also can print the wireless network test at any time.  
To print the wireless test report  
1. On the control panel of the HP All-in-One, press Setup.  
2. Press until Network is highlighted, and then press OK.  
3. Press until Wireless Network Test is highlighted, and then press OK.  
The Wireless Network Test prints.  
Related topics  
“Network troubleshooting” on page 183  
Change advanced network settings from the control panel settings  
The advanced network settings are provided for your convenience. However, unless you  
are an advanced user, you should not change any of these settings.  
This section contains the following topics:  
•
•
Set link speed  
Change IP settings  
Set link speed  
You can change the speed at which data is transmitted over the network. The default is  
Automatic.  
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To set link speed  
1. Press Setup.  
2. Press until Network is highlighted, then press OK.  
The Network menu appears.  
3. Press until Advanced Setup is highlighted, and then press OK.  
Press until Set Link Speed is highlighted, and then press OK.  
4. Press to select the link speed that matches your network hardware, and then press  
OK to confirm the setting.  
u
•
•
•
•
•
Automatic  
10-Full  
s
10-Half  
F
100-Full  
100-Half  
Change IP settings  
The default setting for the IP settings is Automatic, which sets the IP settings  
automatically. However, if you are an advanced user, you might want to manually change  
the IP address, subnet mask, or the default gateway. To see the IP address and subnet  
mask of the HP All-in-One, print a network configuration page from the HP All-in-One.  
NOTE: When manually entering an IP Setting, you must already be connected to an  
active Network, otherwise the setting will not stay when you exit from the menu.  
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid  
IP address during the installation, your network components will not be able to connect  
with the HP All-in-One.  
To change IP settings  
1. Press Setup.  
2. Press until Network is highlighted, then press OK.  
The Network menu appears.  
3. Press until Advanced Setup is highlighted, and then press OK.  
4. Press until IP Settings is highlighted, and then press OK.  
If the HP All-in-One is already connected to a wired network, you are prompted to  
confirm that you want to change the IP settings. Press OK.  
5. Press until Manual is highlighted, and then press OK.  
6. Press to highlight one of the following IP settings, and then press OK.  
•
•
•
IP Address  
Subnet Mask  
Default Gateway  
7. Enter your changes, and then press OK to confirm the setting.  
Related topics  
•
•
“View and print network settings” on page 49  
“Network configuration page definitions” on page 53  
Connect to a network  
51  
   
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Use the Embedded Web Server  
If your computer is connected to an HP All-in-One on a network, you can access the  
Embedded Web Server that resides in the HP All-in-One. The Embedded Web Server is  
a web-based user interface that provides some options not available on the HP All-in-  
One control panel, including Webscan, a feature that lets you scan photos and documents  
from the HP All-in-One to your computer using a Web browser, and advanced network  
security options. Also, the Embedded Web Server enables you to monitor status and  
order printer supplies.  
F
For information on how to use the features available in the Embedded Web Server,  
including Webscan, see the onscreen help within the Embedded Web Server. To access  
Embedded Web Server help, open the Embedded Web Server, then click the Help link  
under Other Links on the Embedded Web Server Home tab.  
u
NOTE: Use the Embedded Web Server to change network settings not available on  
the control panel.  
This section contains the following topics:  
•
•
Access the Embedded Web Server  
Use the Embedded Web Server setup wizard  
Access the Embedded Web Server  
The computer you use to access the Embedded Web Server on the HP All-in-One must  
be connected to the same network as the HP All-in-One.  
To access the Embedded Web Server  
1. Print a network configuration page to find the IP address for the HP All-in-One.  
2. In the Address box in your Web browser on your computer, type the IP address of  
the HP All-in-One, as shown on the network settings page. For example, http://  
192.168.1.101.  
The Embedded Web Server Home page appears, showing information for the HP All-  
in-One.  
NOTE: If you are using a proxy server in your browser, you might need to disable  
it to access the Embedded Web Server.  
3. If you need to change the language displayed in the Embedded Web Server, do the  
following:  
a. Click the Settings tab.  
b. Click Select Language in the Settings navigation menu.  
c. In the Select Language list, click the appropriate language.  
d. Click Apply.  
4. Click the Home tab to access device and network information, or click the  
Networking tab to access more network information or to modify network information.  
5. Make any configuration changes.  
6. Close the Embedded Web Server.  
Related topics  
“View and print network settings” on page 49  
52  
Finish setting up the HP All-in-One  
     
Use the Embedded Web Server setup wizard  
The network setup wizard provided in the Embedded Web Server gives you an intuitive  
interface to your network connection parameters.  
To access the Embedded Web Server setup wizard  
1. Print a network configuration page to find the IP address for the HP All-in-One.  
2. In the Address box in your Web browser on your computer, type the IP address of  
the HP All-in-One, as shown on the network settings page. For example, http://  
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192.168.1.101.  
s
The Embedded Web Server Home page appears, showing information for the HP All-  
in-One.  
F
NOTE: If you are using a proxy server in your browser, you might need to disable  
it to access the Embedded Web Server.  
3. Click the Networking tab.  
4. Click Wired (802.3) or Wireless (802.11) in the Connections navigation menu.  
5. Click Start Wizard, and then follow all of the wizard instructions.  
Related topics  
“View and print network settings” on page 49  
Network configuration page definitions  
The network configuration page shows the network settings for the HP All-in-One. There  
are settings for general information, 802.3 wired (Ethernet), 802.11 wireless, and  
Bluetooth®.  
This section contains the following topics:  
•
•
•
•
General network settings  
Wired (802.3) network settings  
Wireless (802.11) network settings  
Bluetooth settings  
Related topics  
•
•
“View and print network settings” on page 49  
“Network glossary” on page 59  
Connect to a network  
53  
       
Chapter 4  
General network settings  
The following table describes the general network settings shown on the network  
configuration page.  
Parameter  
Description  
Network Status  
Status of the HP All-in-One:  
Ready: The HP All-in-One is ready to receive or transmit data.  
•
•
F
Offline: The HP All-in-One is not currently connected to the network.  
Active connection Network mode of the HP All-in-One:  
type  
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Wired: The HP All-in-One is connected by Ethernet cable to an IEEE  
•
802.3 network.  
Wireless: The HP All-in-One is connected to a wireless (802.11) network.  
None: There is no network connection.  
•
•
URL  
The IP address of the Embedded Web Server.  
NOTE: You will need to know this URL when you try to access the  
Embedded Web Server.  
Firmware  
Revision  
The internal networking component and device firmware revision code.  
NOTE: If you call HP Support, depending on the problem, you might be  
asked to provide the firmware revision code.  
Hostname  
The TCP/IP name assigned by the installation software to the device. By  
default, this is the letters HP followed by the last 6 digits of the Media Access  
Control (MAC) address.  
Admin Password Status of the administrator's password for the Embedded Web Server:  
Set: Password is specified. You must enter the password to make  
changes to the Embedded Web Server parameters.  
•
•
Not Set: No password is set. A password is not required for making  
changes to the Embedded Web Server parameters.  
mDNS  
Some local and ad hoc networks do not use central DNS servers. They use  
a DNS alternative called mDNS.  
With mDNS, your computer can find and use any HP All-in-One connected  
to your local area network. It can also work with any other Ethernet-enabled  
device that appears on the network.  
Wired (802.3) network settings  
The following table describes the 802.3 wired settings shown on the network configuration  
page.  
Parameter  
Description  
Hardware  
Address (MAC)  
The Media Access Control (MAC) address that identifies the HP All-in-One.  
This is a unique 12-digit identification number assigned to networking  
hardware for identification, including routers, switches, and other such  
devices. No two pieces of hardware have the same MAC address.  
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(continued)  
Parameter  
Description  
NOTE: Some Internet service providers (ISPs) require that you register the  
MAC address of the Network Card or LAN Adapter that was connected to  
your cable or DSL modem during installation.  
IP Address  
This address uniquely identifies the device on the network. IP addresses are  
assigned dynamically through DHCP or AutoIP. You can also set up a static  
IP address, though this is not recommended.  
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CAUTION: Be careful when manually assigning an IP address. An invalid  
IP address during installation will prevent your network components from  
seeing the HP All-in-One.  
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F
Subnet Mask  
A subnet is an IP address assigned by the installation software to make an  
additional network available as part of a larger network. Subnets are specified  
by a subnet mask. This mask determines which of the HP All-in-One IP  
address bits identify the network and subnet, and which bits identify the device  
itself.  
NOTE: It is recommended that the HP All-in-One and the computers that  
use it all reside on the same subnet.  
Default Gateway  
A node on a network that serves as an entrance to another network. A node  
in this instance can be a computer or some other device.  
NOTE: The address of the default gateway is assigned by the installation  
software, unless you have already set a manual ip address.  
Configuration  
Source  
The protocol used to assign the IP address to the HP All-in-One:  
AutoIP: The installation software automatically determines the  
•
•
configuration parameters.  
DHCP: The configuration parameters are supplied by a dynamic host  
configuration protocol (DHCP) server on the network. On small networks,  
this could be a router.  
Manual: The configuration parameters are set manually, such as a static  
IP address.  
•
•
Not Specified: The mode used when the HP All-in-One is initializing.  
DNS server  
The IP address of the domain name service (DNS) for the network. When you  
use the web or send an e-mail message, you use a domain name to do it. For  
example, the URL http://www.hp.com contains the domain name hp.com. The  
DNS on the Internet translates the domain name into an IP address. Devices  
use the IP addresses to refer to one another.  
IP Address: The IP address of the domain name server.  
•
•
Not Specified: The IP address is not specified, or the device is initializing.  
NOTE: Check to see if a DNS IP address appears on the network  
configuration page. If no address is shown, obtain the DNS IP address from  
your Internet service provider (ISP).  
Link  
Configuration  
The speed at which data is transmitted over a network. Speeds include 10TX-  
Full, 10TX-Half, 100TX-Full, and 100TX-Half. When set to None, networking  
is disabled.  
Total Packets  
transmitted  
The number of packets transmitted by the HP All-in-One without error since  
it has been turned on. The counter clears after the HP All-in-One is turned  
off. When a message is transmitted over a packet-switching network, it is  
Connect to a network  
55  
             
Chapter 4  
(continued)  
Parameter  
Description  
broken up into packets. Each packet contains the destination address as well  
as the data.  
Total Packets  
received  
The number of packets received by the HP All-in-One without error since it  
has been turned on. The counter clears after the HP All-in-One is turned off.  
Wireless (802.11) network settings  
F
The following table describes the 802.11 wireless settings shown on the network  
configuration page.  
u
Parameter  
Description  
Hardware  
Address (MAC)  
The Media Access Control (MAC) address that identifies the HP All-in-One.  
This is a unique 12-digit identification number assigned to networking  
hardware for identification, including wireless access points, routers, and  
other such devices. No two pieces of hardware have the same MAC address.  
Two MAC addresses are assigned: one for wired Ethernet and one for  
wireless 802.11.  
NOTE: Some Internet service providers (ISPs) require that you register the  
MAC address of the Network Card or LAN Adapter that was connected to  
your cable or DSL modem during installation.  
IP Address  
This address uniquely identifies the device on the network. IP addresses are  
assigned dynamically through DHCP or AutoIP. You can also set up a static  
IP address, though this is not recommended.  
NOTE: Manually assigning an invalid IP address during installation will  
prevent your network components from seeing the HP All-in-One.  
Subnet Mask  
A subnet is an IP address assigned by the installation software to make an  
additional network available as part of a larger network. Subnets are specified  
by a subnet mask. This mask determines which of the HP All-in-One IP  
address bits identify the network and subnet, and which bits identify the device  
itself.  
NOTE: It is recommended that the HP All-in-One and the computers that  
use it all reside on the same subnet.  
Default Gateway  
A node on a network that serves as an entrance to another network. A node  
in this instance can be a computer or some other device.  
NOTE: The address of the default gateway is assigned by the installation  
software.  
Configuration  
Source  
The protocol used to assign the IP address to the HP All-in-One:  
AutoIP: The installation software automatically determines the  
•
•
configuration parameters.  
DHCP: The configuration parameters are supplied by a dynamic host  
configuration protocol (DHCP) server on the network. On small networks,  
this could be a router.  
Manual: The configuration parameters are set manually, such as a static  
IP address.  
•
•
Not Specified: The mode used when the HP All-in-One is initializing.  
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(continued)  
Parameter  
Description  
DNS server  
The IP address of the domain name service (DNS) for the network. When you  
use the Web or send an e-mail message, you use a domain name to do it.  
For example, the URL http://www.hp.com contains the domain name hp.com.  
The DNS on the Internet translates the domain name into an IP address.  
Devices use the IP addresses to refer to one another.  
IP Address: The IP address of the domain name server.  
•
•
Not Specified: The IP address is not specified, or the device is initializing.  
u
NOTE: Check to see if a DNS IP address appears on the network  
configuration page. If no address is shown, obtain the DNS IP address from  
your Internet service provider (ISP).  
s
F
Wireless Status  
Status of the wireless network:  
Connected: The HP All-in-One is connected to a wireless LAN and  
everything is working.  
•
•
Disconnected: The HP All-in-One is not connected to the wireless LAN  
due to incorrect settings (such as the wrong WEP key), the HP All-in-One  
is out of range, or an Ethernet cable is plugged in and connected to an  
active network.  
Disabled: The radio is turned off.  
•
•
Not applicable: This parameter does not apply to this network type.  
Communication  
Mode  
An IEEE 802.11 networking framework in which devices or stations  
communicate with each other:  
Infrastructure: The HP All-in-One communicates with other network  
devices through a wireless access point, such as a wireless router or  
base station.  
•
•
•
Ad hoc: The HP All-in-One communicates directly with each device on  
the network. No wireless router or access point is used. This is also called  
a peer-to-peer network.  
Not applicable: This parameter does not apply to this network type.  
Network Name  
(SSID)  
Service Set Identifier. A unique identifier (up to 32 characters) that  
differentiates one wireless local area network (WLAN) from another. The  
SSID is also referred to as the network name. This is the name of the network  
to which the HP All-in-One is connected.  
Signal Strength  
(1-5)  
The transmitting or return signal graded on a scale of 1 to 5:  
5: Excellent  
•
•
•
•
•
•
•
4: Good  
3: Fair  
2: Poor  
1: Marginal  
No signal: No signal detected on the network.  
Not applicable: This parameter does not apply to this network type.  
Channel  
The channel number currently being used for wireless communication. This  
depends on the network in use, and might differ from the requested channel  
Connect to a network  
57  
           
Chapter 4  
(continued)  
Parameter  
Description  
number. Value is from 1 to 14; countries/regions might limit the range of  
approved channels.  
(number): Value ranging from 1 to 14, depending on country/region.  
None: No channel is in use.  
•
•
•
Not Applicable: The WLAN is disabled or this parameter does not apply  
to this network type.  
F
NOTE: In ad hoc mode, if you are not able to receive or transmit data  
between your computer and the HP All-in-One, make sure that you are using  
the same communication channel on your computer and the HP All-in-One.  
In infrastructure mode, the channel is dictated by the access point.  
u
Authentication  
type  
Type of authentication in use:  
None: No authentication in use.  
•
•
•
•
•
Open System (ad hoc and infrastructure): No authentication  
Shared Key: WEP key is required.  
WPA-PSK (infrastructure only): WPA with Pre-Shared Key.  
Not applicable: This parameter does not apply to this network type.  
Authentication verifies the identity of a user or device before granting access  
to the network, making it more difficult for unauthorized users to access  
network resources. This security method is common on wireless networks.  
A network using Open System authentication does not screen network users  
based on their identities. Any wireless user can have access from the network.  
However, such a network might use WEP (Wired Equivalent Privacy)  
encryption to provide a first level of security against casual eavesdroppers.  
A network using Shared Key authentication provides increased security by  
requiring users or devices to identify themselves with a static key (a  
hexadecimal or alphanumeric string). Every user or device on the network  
shares the same key. WEP encryption is used along with shared key  
authentication, using the same key for both authentication and encryption.  
A network using server-based (WPA-PSK) authentication provides  
significantly stronger security, and is supported in most wireless access  
points and wireless routers. The access point or router verifies the identity of  
a user or device requesting access to the network before granting that access.  
Several different authentication protocols might be used on an authentication  
server.  
Encryption  
The type of encryption in use on the network:  
None: No encryption is in use.  
•
•
•
•
64-bit WEP: A 5-character or 10-hex-digit WEP key is in use.  
128-bit WEP: A 13-character or 26-hex-digit WEP key is in use.  
WPA-AES: Advanced Encryption Standard encryption is in use. This is  
an encryption algorithm for securing sensitive but unclassified material  
by US Government agencies.  
WPA-TKIP: Temporal Key Integrity Protocol, an advanced encryption  
protocol, is in use.  
•
Automatic: AES or TKIP is in use.  
•
•
Not applicable: This parameter does not apply to this network type.  
WEP aims to provide security by encrypting data over radio waves so that it  
is protected as it is transmitted from one end point to another. This security  
method is common on wireless networks.  
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Parameter  
Description  
Access Point HW The hardware address of the wireless router or access point on the network  
Address  
to which the HP All-in-One is connected:  
(MAC address): The unique MAC (Media Access Control) hardware  
address of the access point.  
•
•
Not applicable: This parameter does not apply to this network type.  
Total Packets  
transmitted  
The number of packets transmitted by the HP All-in-One without error since  
it has been turned on. The counter clears after the HP All-in-One is turned  
off. When a message is transmitted over a packet-switching network, it is  
broken up into packets. Each packet contains the destination address as well  
as the data.  
u
s
F
Total Packets  
received  
The number of packets received by the HP All-in-One without error since it  
has been turned on. The counter clears after the HP All-in-One is turned off.  
Bluetooth settings  
The following table describes the Bluetooth settings shown on the network configuration  
page.  
Parameter  
Description  
Device Address  
Device Name  
The hardware address of the Bluetooth device.  
The device name assigned to the printer, which can identify it on a Bluetooth  
device.  
Passkey  
Visibility  
A value that the user must enter in order to print via Bluetooth.  
Shows whether or not the HP All-in-One is visible to Bluetooth devices that  
are within range.  
Visible to all: Any Bluetooth device within range can print to the HP All-  
in-One.  
•
•
Not visible: Only Bluetooth devices that have stored the device address  
of the HP All-in-One can print to it.  
Security  
The level of security set for an HP All-in-One connected by Bluetooth.  
Low: The HP All-in-One does not require a passkey. Any Bluetooth  
device within range can print to it.  
•
•
High: The HP All-in-One requires a passkey from the Bluetooth device  
before allowing the device to send a print job.  
Network glossary  
access point  
ASCII  
A network router that has wireless capability.  
American Standard Code for Information Interchange. The standard for  
numbers used by computers to represent all the uppercase and lowercase  
Latin letters, numbers, punctuation, etc.  
AutoIP  
A feature of the installation software, which determines the configuration  
parameters of devices on the network.  
Connect to a network  
59  
                     
Chapter 4  
(continued)  
DHCP  
Dynamic Host Configuration Protocol. A server on the network that supplies  
configuration parameters to devices on the network. On small networks, this  
could be a router.  
DNS  
Domain Name Service. When you use the Web or send an e-mail message,  
you use a domain name to do it. For example, the URL http://www.hp.com  
contains the domain name hp.com. The DNS on the Internet translates the  
domain name into an IP address. Devices use the IP addresses to refer to  
one another.  
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DNS-SD  
See DNS. The SD portion stands for Service Discovery. This is part of a  
protocol developed by Apple that enables automatic discovery of computers,  
devices, and services on IP networks.  
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DSL  
Digital Subscriber Line. A high-speed connection to the Internet.  
Ethernet  
The most common local network technology that connects computers using  
copper cabling.  
Ethernet cable  
EWS  
The cable used to connect network elements in a wired network. The CAT-5  
Ethernet cable is also known as a straight-through cable. When using an  
Ethernet cable, the network elements must be attached to a router. An  
Ethernet cable uses an RJ-45 connector.  
Embedded Web Server. A browser-based utility that provides a simple way  
to manage the HP All-in-One. You can monitor status, configure HP All-in-  
One networking parameters, or access HP All-in-One features.  
Gateway  
HEX  
A computer or other device, such as a router, that serves as an entrance to  
the Internet or another network.  
Hexadecimal. The base 16 numbering system, which uses the digits 0-9 plus  
the letters A-F.  
host computer  
Hostname  
The computer at the center of a network.  
The TCP/IP name assigned by the installation software to the device. By  
default, this is the letters HP followed by the last 6 digits of the Media Access  
Control (MAC) address.  
hub  
No longer commonly used in modern home networks, a hub takes its signal  
from each computer and sends it to all of the other computers connected to  
the hub. Hubs are passive; other devices on the network plug into the hub in  
order to communicate with one another. A hub does not manage the network.  
IP address  
A number that uniquely identifies the device on the network. IP addresses  
are assigned dynamically through DHCP or AutoIP. You can also set up a  
static IP address, though this is not recommended.  
MAC address  
Media Access Control (MAC) address that uniquely identifies the HP All-in-  
One. This is a unique 12-digit identification number assigned to networking  
hardware for identification. No two pieces of hardware have the same MAC  
address.  
network name  
NIC  
The SSID or network name identifies a wireless network.  
Network Interface Card. A card on your computer that provides an Ethernet  
connection so that you can connect your computer to a network.  
RJ-45 connector  
The connector on the ends of an Ethernet cable. Although standard Ethernet  
cable connectors (RJ-45 connectors) look similar to standard telephone  
cable connectors, they are not interchangeable. An RJ-45 connector is wider  
and thicker and always has 8 contacts on the end. A phone connector has  
between 2 and 6 contacts.  
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Finish setting up the HP All-in-One  
   
(continued)  
router  
A router provides a bridge between two or more networks. A router can link  
a network to the Internet, link two networks and connect both to the Internet,  
and help secure networks through the use of firewalls and assigning dynamic  
addresses. A router can also act as a gateway, while a switch cannot.  
SSID  
The SSID or network name identifies a wireless network.  
switch  
A switch makes it possible for several users to send information over a  
network at the same time without slowing each other down. Switches allow  
different nodes (a network connection point, typically a computer) of a  
network to communicate directly with one another.  
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WEP  
WPA  
Wired Equivalent Privacy (WEP) is a type of encryption used for wireless  
network security.  
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Wi-Fi Protected Access (WPA) is a type of encryption used for wireless  
network security. WPA offers greater security than WEP.  
Fax setup  
After completing all the steps in the Setup Guide, use the instructions in this section to  
complete your fax setup. Please keep your Setup Guide for later use.  
In this section, you will learn how to set up the HP All-in-One so that faxing works  
successfully with equipment and services you might already have on the same phone  
line as the HP All-in-One.  
NOTE: Refer to your printed documentation for complete step-by-step instructions  
on setting up and configuring the HP All-in-One for faxing with other telephone or  
office equipment and services.  
For fax setup information in specific countries/regions, you can also see the Fax  
Configuration Web site listed below.  
Austria  
www.hp.com/at/faxconfig  
www.hp.com/de/faxconfig  
www.hp.com/ch/fr/faxconfig  
www.hp.com/ch/de/faxconfig  
www.hp.com/uk/faxconfig  
www.hp.es/faxconfig  
Germany  
Switzerland (French)  
Switzerland (German)  
United Kingdom  
Spain  
The Netherlands  
Belgium (France)  
Belgium (Dutch)  
Portugal  
www.hp.nl/faxconfig  
www.hp.be/fr/faxconfig  
www.hp.be/nl/faxconfig  
www.hp.pt/faxconfig  
Sweden  
www.hp.se/faxconfig  
Finland  
www.hp.fi/faxconfig  
Denmark  
www.hp.dk/faxconfig  
Fax setup  
61  
   
Chapter 4  
(continued)  
Norway  
www.hp.no/faxconfig  
Ireland  
France  
Italy  
www.hp.com/ie/faxconfig  
www.hp.com/fr/faxconfig  
www.hp.com/it/faxconfig  
This section contains the following topics:  
F
•
•
•
•
Change settings on the HP All-in-One to receive faxes  
Test your fax setup  
Set the fax header  
Set up speed dialing  
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Related topics  
“Use the fax features” on page 131  
Change settings on the HP All-in-One to receive faxes  
In order to receive faxes successfully, you might need to change some settings on the  
HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to  
the detailed fax setup instructions provided in the printed documentation.  
This section contains the following topics:  
•
•
•
Set the answer mode  
Set the number of rings before answering  
Change the answer ring pattern for distinctive ringing  
Set the answer mode  
The answer mode determines whether the HP All-in-One answers incoming calls or not.  
•
Turn on the Auto Answer setting if you want the HP All-in-One to answer faxes  
automatically. The HP All-in-One will answer all incoming calls and faxes.  
•
Turn off the Auto Answer setting if you want to receive faxes manually. You must  
be available to respond in person to the incoming fax call or the HP All-in-One will not  
receive faxes.  
To set the answer mode  
▲ Press Auto Answer to turn the light on or off, as appropriate for your setup.  
When the Auto Answer light is on, the HP All-in-One answers calls automatically.  
When the light is off, the HP All-in-One does not answer calls.  
Set the number of rings before answering  
If you turn on the Auto Answer setting, you can specify how many rings should occur  
before the HP All-in-One automatically answers the incoming call.  
The Rings to Answer setting is important if you have an answering machine on the same  
phone line as the HP All-in-One, because you want the answering machine to answer  
the phone before the HP All-in-One does. The number of rings to answer for the HP All-  
in-One should be greater than the number of rings to answer for the answering machine.  
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Finish setting up the HP All-in-One  
           
For example, set your answering machine to a low number of rings and the HP All-in-One  
to answer in the maximum number of rings. (The maximum number of rings varies by  
country/region.) In this setup, the answering machine will answer the call and the HP All-  
in-One will monitor the line. If the HP All-in-One detects fax tones, the HP All-in-One will  
receive the fax. If the call is a voice call, the answering machine will record the incoming  
message.  
To set the number of rings before answering from the control panel  
1. Press Setup.  
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2. Press to highlight Basic Fax Setup and press OK.  
3. Press to highlight Rings to Answer and then press OK.  
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F
4. Enter the appropriate number of rings by using the keypad, or press or to change  
the number of rings.  
5. Press OK to accept the setting.  
Change the answer ring pattern for distinctive ringing  
Many phone companies offer a distinctive ringing feature that allows you to have several  
phone numbers on one phone line. When you subscribe to this service, each number will  
have a different ring pattern. You can set up the HP All-in-One to answer incoming calls  
that have a specific ring pattern.  
If you connect the HP All-in-One to a line with distinctive ringing, have your telephone  
company assign one ring pattern to voice calls and another ring pattern to fax calls. HP  
recommends that you request double or triple rings for a fax number. When the HP All-  
in-One detects the specified ring pattern, it will answer the call and receive the fax.  
If you do not have a distinctive ring service, use the default ring pattern, which is All  
Rings.  
To change the distinctive ring pattern from the control panel  
1. Verify that the HP All-in-One is set to answer fax calls automatically.  
2. Press Setup.  
3. Press to highlight Distinctive Ring, and then press OK.  
4. Press to highlight Advanced Fax Setup, and then press OK.  
5. Press to highlight the appropriate option, and then press OK.  
When the phone rings with the ring pattern assigned to your fax line, the HP All-in-  
One answers the call and receives the fax.  
Test your fax setup  
You can test your fax setup to check the status of the HP All-in-One and to make sure it  
is set up properly for faxing. Perform this test after you have completed setting up the  
HP All-in-One for faxing. The test does the following:  
•
•
•
•
Tests the fax hardware  
Verifies the correct type of phone cord is connected to the HP All-in-One  
Checks that the phone cord is plugged into the correct port  
Checks for a dial tone  
Fax setup  
63  
       
Chapter 4  
•
•
Checks for an active phone line  
Tests the status of your phone line connection  
The HP All-in-One prints a report with the results of the test. If the test fails, review the  
report for information on how to fix the problem and rerun the test.  
To test your fax setup from the control panel  
1. Set up the HP All-in-One for faxing according to your particular home or office setup  
F
instructions.  
2. Insert the ink cartridges and load full-size paper in the input tray before starting the  
test.  
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3. Press Setup.  
4. Press to highlight Tools, and then press OK.  
5. Press to highlight Run Fax Test, and then press OK.  
The HP All-in-One displays the status of the test on the display and prints a report.  
6. Review the report.  
•
If the test passes and you are still having problems faxing, check the fax settings  
listed in the report to verify the settings are correct. A blank or incorrect fax setting  
can cause problems faxing.  
•
If the test fails, review the report for more information on how to fix any problems  
found.  
7. After you pick up the fax report from the HP All-in-One, press OK.  
If necessary, resolve any problems found and rerun the test.  
Set the fax header  
The fax header prints your name and fax number on the top of every fax you send. HP  
recommends that you set up the fax header by using the software that you installed with  
the HP All-in-One. You can also set up the fax header from the control panel, as described  
here.  
NOTE: In some countries/regions the fax header information is a legal requirement.  
To set a default fax header from the control panel  
1. Press Setup.  
2. Press to highlight Basic Fax Setup and press OK.  
3. Press to highlight Fax Header, and then press OK.  
The visual keyboard appears on the display.  
4. Use the visual keyboard to enter your personal or company name. When you are  
finished, highlight Done on the visual keyboard, and then press OK.  
5. Enter your fax number by using the numeric keypad, and then press OK.  
Related topics  
“Enter text using the visual keyboard” on page 19  
64  
Finish setting up the HP All-in-One  
   
Set up speed dialing  
You can assign speed dial entries to fax numbers you use often. This lets you dial those  
numbers quickly by using the control panel.  
This section contains the following topics:  
•
•
•
•
Set up individual speed dial entries  
Set up group speed dial entries  
Delete speed dial entries  
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Print the speed dial list  
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Set up individual speed dial entries  
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    i
You can create speed dial entries for fax numbers that you use frequently. If necessary,  
you can also edit the name or fax number of a speed dial entry you have already created.  
TIP: You can include individual speed dial entries in a group speed dial entry. This  
enables you to send a fax to a group of people at one time. (The maximum number  
of individual speed dial entries allowed in a group speed dial entry varies by model.)  
This section contains the following topics:  
•
•
Create individual speed dial entries  
Update individual speed dial entries  
Create individual speed dial entries  
You can create speed dial entries from the control panel or from your computer by using  
the software that you installed with the HP All-in-One.  
To create speed dial entries from the control panel  
1. Press Setup.  
2. Press to highlight Speed Dial Setup, and then press OK.  
3. Press to highlight Individual Speed Dial, and then press OK.  
The first unassigned speed dial entry appears on the display.  
4. Press OK to select the displayed speed dial entry. You can also press to highlight  
a different unassigned entry, and then press OK.  
5. Enter the fax number for the speed dial entry by using the numeric keypad, and then  
press OK.  
TIP: To add a pause in the fax number you are entering, press the Symbols  
(*) button repeatedly until a dash (-) appears on the display.  
The visual keyboard appears on the display.  
6. Use the visual keyboard to enter the name. When you are finished, highlight Done  
on the visual keyboard, and then press OK.  
7. Press OK if you want to set up another number.  
Related topics  
“Enter text using the visual keyboard” on page 19  
Fax setup  
65  
           
Chapter 4  
Update individual speed dial entries  
You can edit the name or fax number in a speed dial entry from the control panel or from  
your computer by using the software that you installed with the HP All-in-One.  
To update a speed dial entry from the control panel  
1. Press Setup.  
2. Press to highlight Speed Dial Setup, and then press OK.  
3. Press to highlight Individual Speed Dial, and then press OK.  
The first unassigned speed dial entry appears on the display.  
F
4. Press or to scroll through the speed dial entries, and then press OK to select  
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the appropriate entry.  
5. When the current fax number appears, press to erase it.  
6. Enter the new fax number by using the numeric keypad, and then press OK.  
TIP: To add a pause in the fax number you are entering, press the Symbols  
(*) button repeatedly until a dash (-) appears on the display.  
The visual keyboard appears on the display.  
7. Use the visual keyboard to enter a new name. When you are finished, highlight  
Done on the visual keyboard, and then press OK.  
8. Press OK if you want to update another number.  
Related topics  
•
•
“Text and symbols” on page 18  
“Enter text using the visual keyboard” on page 19  
Set up group speed dial entries  
You can place individual speed dial entries that you have set up into groups, so that you  
can fax the same document to multiple recipients at once. (The maximum number of  
individual speed dial entries allowed in a group speed dial entry varies by model.)  
NOTE: The numbers you include in the group speed dial entry must already be set  
up as individual speed dial entries on the HP All-in-One.  
TIP: You can send a one time only fax to multiple recipients by using the Broadcast  
Fax feature. The Broadcast Fax recipient list is not saved and only works for sending  
faxes in black.  
To create group speed dial entries from the control panel  
1. Press Setup.  
2. Press to highlight Speed Dial Setup, and then press OK.  
3. Press to highlight Group Speed Dial, and then press OK.  
The first unassigned speed dial entry appears on the display.  
4. Press OK to select the displayed speed dial entry. You can also press to highlight  
a different unassigned entry, and then press OK.  
66  
Finish setting up the HP All-in-One  
       
5. Press or to scroll through the individual speed dial entries you set up, and then  
press OK to select the appropriate entry. Repeat this step for each number you want  
to add to the group speed dial.  
6. When you are done, press to highlight Done Selecting, and then press OK.  
The visual keyboard appears on the display.  
7. Use the visual keyboard to enter a name for the group speed dial. When you are  
finished, highlight Done on the visual keyboard, and then press OK.  
8. Press OK to add another group.  
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Related topics  
•
•
“Enter text using the visual keyboard” on page 19  
“Broadcast a fax to multiple recipients” on page 136  
F
Delete speed dial entries  
You can delete an individual or group speed dial entry. When deleting speed dial entries,  
consider the following:  
•
Deleting an individual speed dial entry also deletes that entry from any groups to  
which you have assigned it.  
•
Deleting a group speed dial entry does not delete the individual speed dial entries  
associated with it. You can still use the individual speed dial entries to send faxes.  
To delete speed dial entries from the control panel  
1. Press Setup.  
2. Press to highlight Speed Dial Setup, and then press OK.  
3. Press to highlight Delete Speed Dial, and then press OK.  
4. Press to highlight the speed dial entry that you want to delete, and then press  
OK.  
Print the speed dial list  
You can print a list of all the speed dial entries that you programmed on the HP All-in-  
One.  
To print the speed dial list  
1. Press Setup.  
2. Press to highlight Speed Dial Setup, and then press OK.  
3. Press to highlight Print Speed Dial List, and then press OK.  
TIP: You can also print this list by selecting Speed Dial List from the Print  
Report menu.  
Fax setup  
67  
       
Chapter 4  
F
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68  
Finish setting up the HP All-in-One  
5 How do I?  
This section contains links to commonly performed tasks, such as printing photos,  
scanning, making copies, and faxing.  
•
“How do I print 10 x 15 cm (4 x 6) inch borderless photos from a memory card?”  
on page 104  
•
•
•
“How do I make reprints of a photo in a variety of sizes?” on page 115  
“How do I make a black-and-white or color copy of a document?” on page 121  
“How do I print 13 x 18 cm (5 x 7) inch or larger size photos from a memory card?”  
on page 104  
•
•
•
•
•
“How do I save photos to my computer?” on page 108  
“How do I share my photos with family and friends?” on page 107  
“How do I scan a photo or document to the computer?” on page 117  
“How do I print on both sides of the paper?” on page 93  
“How do I print wide-rule notebook paper and graph paper for my child's homework  
project?” on page 153  
•
•
•
•
•
•
•
“How do I test my fax setup?” on page 63  
“How do I send a basic fax?” on page 131  
“How do I manually send a fax?” on page 133  
“How do I use a credit card when sending a fax?” on page 134  
“How do I broadcast a fax to multiple recipients?” on page 136  
“How do I manually receive a fax?” on page 140  
“How do I print a fax confirmation report?” on page 150  
How do I?  
69  
 
Chapter 5  
70  
How do I?  
6 Load originals and load paper  
You can load many different types and sizes of paper in the HP All-in-One, including letter  
or A4 paper, legal paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo  
labels. By default, the HP All-in-One is set to detect the size and type of paper you load  
in the input tray automatically and then adjust its settings to generate the highest quality  
output for that paper.  
If you are using special papers, such as photo paper, transparency film, envelopes, or  
labels, or if you experience poor print quality using the automatically-adjusted settings,  
you can manually set the paper size and type for print and copy jobs.  
This section contains the following topics:  
•
•
•
•
Load originals  
Choose papers for printing and copying  
Load paper  
Avoid paper jams  
Load originals  
You can load an original for a copy, fax, or scan job in the automatic document feeder or  
on the glass. Originals that are loaded in the automatic document feeder will automatically  
be fed into the HP All-in-One.  
This section contains the following topics:  
•
•
Load an original in the automatic document feeder  
Load an original on the glass  
Load an original in the automatic document feeder  
You can copy, scan, or fax a single- or multiple-page letter-, A4-, or legal-size document  
by placing it in the document feeder tray.  
The automatic document feeder holds up to 50 sheets of letter or A4 paper, or 35 sheets  
of legal paper.  
NOTE: Some features, such as the Fit to Page copy feature, do not work when you  
load your originals in the automatic document feeder. You must load your originals  
on the glass.  
CAUTION: Do not load photos in the automatic document feeder; this might cause  
damage to your photos.  
Load originals and load paper  
71  
         
Chapter 6  
To load an original in the document feeder tray  
1. Load your original, with the print side up, into the document feeder tray. Slide the  
paper into the automatic document feeder until you hear a beep or see a message  
on the display indicating that the HP All-in-One detected the pages you loaded.  
If you are loading legal paper, flip open the feeder tray extender before loading the  
paper.  
TIP: For more help on loading originals in the automatic document feeder, refer  
to the diagram engraved in the document feeder tray.  
2. Slide the paper guides inward until they stop at the left and right edges of the paper.  
NOTE: Remove all originals from the document feeder tray before lifting the lid on  
the HP All-in-One.  
Load an original on the glass  
You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass.  
If your original is legal-size or contains multiple full-size pages, load it in the automatic  
document feeder.  
NOTE: Many of the special features will not work correctly if the glass and lid backing  
are not clean.  
To load an original on the glass  
1. Remove all originals from the document feeder tray, and then lift the lid on the HP All-  
in-One.  
2. Load your original print side down on the right front corner of the glass.  
TIP: For more help on loading an original, refer to the engraved guides along the  
edge of the glass.  
72  
Load originals and load paper  
   
3. Close the lid.  
Choose papers for printing and copying  
You can use different types and sizes of paper in the HP All-in-One. Review the following  
recommendations to get the best printing and copying quality. Whenever you change  
paper types or sizes, remember to change those settings.  
This section contains the following topics:  
•
•
•
Recommended papers for printing and copying  
Recommended papers for printing only  
Papers to avoid  
Recommended papers for printing and copying  
If you want the best print quality, HP recommends using HP papers that are specifically  
designed for the type of project you are printing. If you are printing photos, for example,  
load HP Premium or HP Premium Plus photo paper in the input tray.  
HP Premium Plus Photo Paper  
HP Premium Plus Photo Papers are the best HP photo paper, with image quality and  
fade resistance superior to store-processed photos. They are ideal for printing your high-  
resolution images for framing or including in a photo album. These papers are available  
in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x 11  
inch sizes for printing or copying photos from the HP All-in-One.  
HP Premium Photo Paper  
HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo  
papers. They look and feel like store-processed photos and can be mounted under glass  
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6  
inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from  
the HP All-in-One.  
HP Advanced Photo Paper or HP Photo Paper  
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that  
features an instant-dry finish for easy handling without smudging. It resists water, smears,  
fingerprints, and humidity. Your prints have a look and feel comparable to a store-  
processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x 15  
cm (4 x 6 inch) (with or without tabs) for printing or copying photos from the HP All-in-  
Choose papers for printing and copying  
73  
       
Chapter 6  
One. HP Advanced Photo Paper is marked on the nonprinting corners with the following  
symbol.  
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency  
Film  
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film  
make your color presentations vivid and even more impressive. This film is easy to use  
and handle and dries quickly without smudging.  
HP Premium Inkjet Paper  
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A  
smooth, matte finish makes it ideal for your highest-quality documents.  
HP Bright White Inkjet Paper  
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque  
enough for two-sided color usage with no show-through, which makes it ideal for  
newsletters, reports, and flyers.  
HP All-in-One Paper or HP Printing Paper  
•
HP All-in-One Paper is specifically designed for HP All-in-One devices. It has an extra  
bright blue-white shade that produces sharper text and richer colors than ordinary  
multifunction papers.  
•
HP Printing Paper is a high-quality multifunction paper. It produces documents that  
look and feel more substantial than documents printed on standard multipurpose or  
copy paper.  
To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies. If  
prompted, choose your country/region, follow the prompts to select your product, and  
then click one of the shopping links on the page.  
Recommended papers for printing only  
Certain papers are supported only when you start the print job from your computer. The  
following list provides information about these papers.  
If you want the best print quality, HP recommends using HP papers. Using paper that is  
too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause  
paper jams. Using paper that has a heavy texture or does not accept ink can cause printed  
images to smear, bleed, or not fill in completely.  
Depending on your country/region, some of these papers might not be available.  
HP Iron-On Transfers  
HP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solution  
for creating custom T-shirts from your digital photos.  
74  
Load originals and load paper  
   
HP Premium Photo Cards  
HP Premium Photo Cards enable you to make your own greeting cards.  
HP Brochure & Flyer Paper  
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both  
sides for two-sided use. They are the perfect choice for near-photographic reproductions  
and business graphics for report covers, special presentations, brochures, mailers, and  
calendars.  
HP Premium Presentation Paper  
HP Premium Presentation Paper gives your presentation a quality look and feel.  
HP CD/DVD Tattoos  
HP CD/DVD Tattoos allow you to personalize your CDs and DVDs by printing high-  
quality, low-cost CD or DVD labels.  
To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies. If  
prompted, choose your country/region, follow the prompts to select your product, and  
then click one of the shopping links on the page.  
Papers to avoid  
Using paper that is too thin or too thick, paper that has a slick texture, or paper that  
stretches easily can cause paper jams. Using paper that has a heavy texture or does not  
accept ink can cause printed images to smear, bleed, or not fill in completely.  
Papers to avoid for all print and copy jobs  
•
•
Any size paper other than those listed in the HP All-in-One printer software.  
Paper with cutouts or perforations (unless specifically designed for use with HP inkjet  
devices).  
•
•
•
•
•
Highly textured stock, such as linen. It might not print evenly, and the ink can bleed  
into these papers.  
Extremely smooth, shiny, or coated papers not specifically designed for the HP All-  
in-One. They can jam the HP All-in-One or repel the ink.  
Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,  
and the ink is more likely to smear.  
Envelopes with clasps or windows. They can get stuck in the rollers and cause paper  
jams.  
Banner paper.  
Additional papers to avoid when copying  
•
•
Envelopes.  
Transparency film other than HP Premium Inkjet Transparency Film or HP Premium  
Plus Inkjet Transparency Film.  
•
•
Iron-On Transfers.  
Greeting card paper.  
Choose papers for printing and copying  
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Chapter 6  
•
•
Inkjet labels.  
HP CD/DVD tattoo labels.  
Load paper  
This section describes the procedure for loading different types and sizes of paper into  
the HP All-in-One for your copies or printouts.  
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in  
a resealable bag. If the paper is not stored properly, extreme changes in temperature  
and humidity might result in curled paper that does not work well in the HP All-in-One.  
This section contains the following topics:  
•
•
•
•
•
Load full-size paper  
Load 10 x 15 cm (4 x 6 inch) photo paper  
Load postcards, Hagaki, or index cards  
Load envelopes  
Load other types of paper  
Load full-size paper  
You can load many types of letter, A4, or legal paper into the main input tray of the HP All-  
in-One.  
To load full-size paper  
1. Pull out the main input tray, and then slide the paper-width and paper-length guides  
to their outermost positions.  
2. Tap a stack of paper on a flat surface to align the edges, and then check the paper  
for the following:  
•
•
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.  
Make sure all the paper in the stack is the same size and type.  
76  
Load originals and load paper  
       
3. Insert the stack of paper into the main input tray with the short edge forward and the  
print side down. Slide the stack of paper forward until it stops.  
CAUTION: Make sure that the HP All-in-One is idle and silent when you load  
paper into the main input tray. If the HP All-in-One is servicing the ink cartridges  
or otherwise engaged in a task, the paper stop inside the device might not be in  
place. You could push the paper too far forward, causing the HP All-in-One to  
eject blank pages.  
TIP: If you are using letterhead, insert the top of the page first with the print side  
down. For more help on loading full-size paper and letterhead, refer to the diagram  
engraved in the base of the main input tray.  
4. Slide the paper-width and paper-length guides inward until they stop at the edges of  
the paper.  
Do not overload the main input tray; make sure the stack of paper fits within the main  
input tray and is no higher than the top of the paper-width guide.  
Load paper  
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Chapter 6  
5. Push the main input tray back into the HP All-in-One.  
6. Pull the output tray extender toward you, as far as it will go.  
NOTE: When you use legal-size paper, leave the tray extender closed.  
Related topics  
•
•
“Recommended papers for printing and copying” on page 73  
“Change the print settings for the current job” on page 84  
Load 10 x 15 cm (4 x 6 inch) photo paper  
You can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the HP All-  
in-One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo  
Paper or HP Premium Photo Paper.  
To load 10 x 15 cm (4 x 6 inch) photo paper in the photo tray  
1. Raise the output tray, and then pull out the photo tray.  
2. Insert the stack of photo paper into the photo tray with the short edge forward and the  
glossy side down. Slide the stack of photo paper forward until it stops.  
If the photo paper you are using has perforated tabs, load the photo paper so that the  
tabs are closest to you.  
78  
Load originals and load paper  
   
3. Slide the paper-length and paper-width guides inward against the stack of photo  
paper until the guides stop.  
Do not overload the photo tray; make sure the stack of photo paper fits within the  
photo tray and is no higher than the top of the paper-width guide.  
4. Push in the photo tray, and then lower the output tray.  
Related topics  
•
•
•
•
“Recommended papers for printing only” on page 74  
“Print your photos” on page 104  
“Print a borderless image” on page 90  
“Print a photo on photo paper” on page 91  
Load postcards, Hagaki, or index cards  
You can load postcards, Hagaki, and index cards in the photo tray.  
For best results, set the paper type and paper size before copying or printing.  
To load postcards, Hagaki or index cards in the photo tray  
1. Raise the output tray, and then pull out the photo tray.  
2. Insert the stack of cards into the photo tray with the short edge forward and the print  
side down. Slide the stack forward until it stops.  
Load paper  
79  
   
Chapter 6  
3. Slide the paper-length and paper-width guides inward against the stack of cards until  
the guides stop.  
Do not overload the photo tray; make sure the stack of cards fits within the photo tray  
and is no higher than the top of the paper-width guide.  
4. Push in the photo tray, and then lower the output tray.  
Related topics  
“Change the print settings for the current job” on page 84  
Load envelopes  
You can load one or more envelopes into the main input tray of the HP All-in-One. Do not  
use shiny or embossed envelopes or envelopes that have clasps or windows.  
NOTE: For specific details on how to format text for printing on envelopes, consult  
the help files in your word processing software. For best results, consider using a label  
for the return address on envelopes.  
To load envelopes  
1. Pull out the main input tray to load envelopes.  
2. Remove all paper from the main input tray.  
3. Insert one or more envelopes into the far-right side of the main input tray, with the  
envelope flaps on the left and facing up. Slide the stack of envelopes forward until it  
stops.  
80  
Load originals and load paper  
   
4. Slide the paper-width guide inward against the stack of envelopes until it stops.  
Do not overload the main input tray; make sure the stack of envelopes fits within the  
main input tray and is not higher than the top of the paper-width guide.  
5. Push the main input tray back into the HP All-in-One.  
6. Pull the output tray extender towards you, as far as it will go.  
Related topics  
“Change the print settings for the current job” on page 84  
Load other types of paper  
The following types of paper are designed for special projects. Create your project in the  
HP Photosmart Software or another application, set the paper type and size, and then  
print.  
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency  
Film  
▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on  
top and is going into the input tray first.  
NOTE: For best results, set the paper type to transparency film before printing  
on transparency film.  
HP Iron-On Transfers  
1. Flatten the transfer sheet completely before using it; do not load curled sheets.  
TIP: To prevent curling, keep transfer sheets sealed in the original package until  
you are ready to use them.  
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually  
feed one sheet at a time into the input tray with the blue stripe facing up.  
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards  
▲ Insert a small stack of HP greeting card paper into the input tray with the print side  
down; slide the stack of cards forward until it stops.  
TIP: Make sure the area on which you want to print is inserted first, print side  
down in the input tray.  
Inkjet labels  
1. Always use letter or A4 label sheets designed for use with inkjet devices, and make  
sure that the labels are no more than two years old. Labels on older sheets might  
peel off when the paper is pulled through the HP All-in-One, causing subsequent  
paper jams.  
2. Fan the stack of labels to make sure none of the pages are sticking together.  
3. Place a stack of label sheets on top of full-size plain paper in the input tray, label side  
down. Do not insert labels one sheet at a time.  
For best results, set the paper type and paper size before printing.  
Load paper  
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Chapter 6  
HP CD/DVD Tattoo labels  
▲ Place one sheet of CD/DVD tattoo paper in the input tray with the print side down;  
slide the CD/DVD tattoo paper forward until it stops.  
NOTE: When you use CD/DVD tattoo labels, leave the tray extender closed.  
Related topics  
•
•
“Change the print settings for the current job” on page 84  
“Recommended papers for printing only” on page 74  
Avoid paper jams  
To help avoid paper jams, follow these guidelines.  
•
•
Remove printed papers from the output tray frequently.  
Do not leave originals on the glass. If you load an original in the automatic document  
feeder while there is already an original on the glass, the original can jam in the  
automatic document feeder.  
•
•
•
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.  
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.  
If you are printing labels, ensure that the label sheets are no more than two years old.  
Labels on older sheets might peel off when the paper is pulled through the HP All-in-  
One, and cause paper jams.  
•
•
Do not combine different paper types and paper sizes in the input tray; the entire stack  
of paper in the input tray must be the same size and type.  
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure  
the paper-width guide does not bend the paper in the input tray.  
•
•
Do not force paper too far forward in the input tray.  
Use paper types that are recommended for the HP All-in-One.  
Related topics  
•
•
•
“Recommended papers for printing and copying” on page 73  
“Papers to avoid” on page 75  
“Clear paper jams” on page 171  
82  
Load originals and load paper  
   
7 Print from your computer  
The HP All-in-One can be used with any software application that allows printing. You  
can print a range of projects, such as borderless images, newsletters, greeting cards,  
iron-on transfers, and posters.  
This section contains the following topics:  
•
•
•
•
•
•
•
Print from a software application  
Make the HP All-in-One the default printer  
Change the print settings for the current job  
Change the default print settings  
Printing shortcuts  
Perform special print jobs  
Stop a print job  
Print from a software application  
Most print settings are automatically handled by the software application. You need to  
change the settings manually only when you change print quality, print on specific types  
of paper or transparency film, or use special features.  
To print from a software application  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Select the HP All-in-One as the printer.  
If you set the HP All-in-One as the default printer, you can skip this step. The HP All-  
in-One will already be selected.  
4. If you need to change settings, click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
NOTE: When printing a photo, you must select options for the specific photo  
paper and photo enhancement.  
5. Select the appropriate options for your print job by using the features available in the  
Advanced, Printing Shortcuts, Features, and Color tabs.  
TIP: You can easily select the appropriate options for your print job by choosing  
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of  
print task in the Printing Shortcuts list. The default settings for that type of print  
task are set and summarized on the Printing Shortcuts tab. If necessary, you  
can adjust the settings here and save your custom settings as a new printing  
shortcut. To save a custom printing shortcut, select the shortcut and click Save  
As. To delete a shortcut, select the shortcut and click Delete.  
6. Click OK to close the Properties dialog box.  
7. Click Print or OK to begin printing.  
Print from your computer  
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Chapter 7  
Make the HP All-in-One the default printer  
You can set the HP All-in-One as the default printer to use from all software applications.  
This means that the HP All-in-One is automatically selected in the printer list when you  
select Print from the File menu in a software application. The default printer is  
automatically selected when you click the Print button in the toolbar of most software  
applications. For more information, see the Windows Help.  
Change the print settings for the current job  
You can customize the print settings of the HP All-in-One to handle nearly any print task.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
Set the paper size  
Set the paper type for printing  
View the print resolution  
Change the print speed or quality  
Change the page orientation  
Scale the document size  
Change the saturation, brightness, or color tone  
Preview your print job  
Set the paper size  
The Size setting helps the HP All-in-One determine the printable area on the page. Some  
of the paper size choices have a borderless equivalent, which allows you to print to the  
top, bottom, and side edges of the paper.  
Usually, you set the paper size in the software application you used to create your  
document or project. However, if you are using custom-size paper, or if you cannot set  
the paper size from your software application, you can change the paper size in the  
Properties dialog box before printing.  
To set the paper size  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Resizing Options area, click the appropriate paper size from the Size list.  
The following table lists the suggested paper size settings for the different types of  
paper you can load in the input tray. Make sure to look at the long list of choices in  
84  
Print from your computer  
           
the Size list to see if a defined paper size already exists for the type of paper you are  
using.  
Paper type  
Suggested paper size settings  
5 x 7 in.  
CD/DVD tattoo paper  
Copier, multi-purpose, or  
plain papers  
Letter or A4  
Envelopes  
Appropriate listed envelope size  
Letter or A4  
Greeting-card papers  
Index cards  
Appropriate listed card size (if listed sizes are not appropriate,  
you can specify a custom paper size)  
Inkjet papers  
Iron-on T-shirt transfers  
Labels  
Letter or A4  
Letter or A4  
Letter or A4  
Legal  
Legal  
Letterhead  
Letter or A4  
Panorama photo paper  
Appropriate listed panorama size (if listed sizes are not  
appropriate, you can specify a custom paper size)  
Photo papers  
10 x 15 cm. (with or without tab), 4 x 6 in. (with or without tab),  
letter, A4, or appropriate listed size  
Transparency films  
Custom-size papers  
Letter or A4  
Custom paper size  
Set the paper type for printing  
If you print on special papers, such as photo paper, transparency film, envelopes, or  
labels, or if you experience poor print quality, you can set the paper type manually.  
To set the paper type for printing  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Basic Options area, click the appropriate paper type from the Paper Type list.  
View the print resolution  
The printer software displays the print resolution in dots per inch (dpi). The dpi varies  
according to the paper type and print quality that you select in the printer software.  
Change the print settings for the current job  
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Chapter 7  
To view the print resolution  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Print Quality drop-down list, select the appropriate print quality setting for your  
project.  
7. In the Paper Type drop-down list, select the type of paper that you have loaded.  
8. Click the Resolution button to view the print resolution dpi.  
Change the print speed or quality  
The HP All-in-One automatically chooses a print quality and speed setting depending on  
the paper type setting you select. You can also change the print quality setting to  
customize the speed and quality of the print process.  
To select a print speed or quality  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Print Quality drop-down list, select the appropriate quality setting for your  
project.  
NOTE: To view the maximum dpi that the HP All-in-One will print, click  
Resolution.  
7. In the Paper Type drop-down list, select the type of paper that you have loaded.  
Change the page orientation  
The page orientation setting allows you to print your document vertically or horizontally  
on the page.  
Usually, you set the page orientation in the software application you used to create your  
document or project. However, if you are using custom-size or special HP paper, or if you  
cannot set the page orientation from your software application, you can change the page  
orientation in the Properties dialog box before printing.  
To change the page orientation  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
86  
Print from your computer  
       
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Basic Options area, click one of the following:  
•
•
Click Portrait to print the document vertically on the page.  
Click Landscape to print the document horizontally on the page.  
Scale the document size  
The HP All-in-One allows you to print the document at a different size than the original.  
To scale the document size  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Resizing options area, click Scale to paper size, and then click the  
appropriate paper size from the drop-down list.  
Change the saturation, brightness, or color tone  
You can change the intensity of colors and the level of darkness in your printout by  
adjusting the Saturation, Brightness, or Color Tone options.  
To change the saturation, brightness, or color tone  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Color tab.  
Preview your print job  
You can preview your print job before sending it to the HP All-in-One. This helps to prevent  
wasting paper and ink on projects that do not print as expected.  
To preview your print job  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
Change the print settings for the current job  
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Chapter 7  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Select the print settings appropriate for your project on each of the tabs in the dialog  
box.  
6. Click the Features tab.  
7. Select the Show Preview Before Printing check box.  
8. Click OK, and then click Print or OK in the Print dialog box.  
Your print job displays in the preview window.  
9. In the HP preview window, do one of the following:  
•
•
To print, click Start Printing.  
To cancel, click Cancel Printing.  
Change the default print settings  
If there are settings that you frequently use for printing, you might want to make them the  
default print settings so they are already set when you open the Print dialog box from  
within your software application.  
To change the default print settings  
1. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Settings.  
2. Make changes to the print settings, and click OK.  
Printing shortcuts  
Use printing shortcuts to print with print settings that you use often. The printer software  
has several specially designed printing shortcuts that are available in the Printing  
Shortcuts list.  
NOTE: When you select a printing shortcut the appropriate printing options are  
automatically displayed. You can leave them as is, change them, or create your own  
shortcuts for commonly used tasks.  
Use the Printing Shortcuts tab for the following print tasks:  
•
•
General Everyday Printing: Print documents quickly.  
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm  
(4 x 6 inch) HP Photo Papers with or without a tear-off tab.  
•
Photo Printing–With White Borders: Print a photo with a white border around the  
edges.  
•
•
Fast/Economical printing: Produce draft-quality printouts quickly.  
Presentation printing: Print high-quality documents, including letters and  
transparencies.  
•
Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One.  
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Print from your computer  
       
This section contains the following topics:  
•
•
Create printing shortcuts  
Delete printing shortcuts  
Related topics  
•
•
•
•
“Print a borderless image” on page 90  
“Print a photo on photo paper” on page 91  
“Print on transparencies” on page 96  
“Print on both sides of the page” on page 93  
Create printing shortcuts  
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you  
can create your own printing shortcuts.  
If you frequently print on transparency film, for example, you can create a printing shortcut  
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium  
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for  
example, Transparency Presentations. After creating the printing shortcut, simply  
select it when printing on transparency film rather than changing the print settings each  
time.  
To create a printing shortcut  
1. On the File menu in your software application, click Print.  
2. Make sure the HP All-in-One is the selected printer.  
3. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
4. Click the Printing Shortcuts tab.  
5. In the Printing Shortcuts list, click a printing shortcut.  
The print settings for the selected printing shortcut are displayed.  
6. Change the print settings to those you want in the new printing shortcut.  
7. In the Type new shortcut name here box, type a name for the new printing shortcut,  
and then click Save.  
The printing shortcut is added to the list.  
Delete printing shortcuts  
You might want to delete printing shortcuts that you no longer use.  
To delete a printing shortcut  
1. On the File menu in your software application, click Print.  
2. Make sure the HP All-in-One is the selected printer.  
3. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
4. Click the Printing Shortcuts tab.  
Printing shortcuts  
89  
   
Chapter 7  
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.  
6. Click Delete.  
The printing shortcut is removed from the list.  
NOTE: Only the shortcuts that you have created can be deleted. The original HP  
shortcuts cannot be deleted.  
Perform special print jobs  
In addition to supporting standard print jobs, the HP All-in-One can perform special jobs  
such as printing borderless images, iron-on transfers, and posters.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
•
•
Print a borderless image  
Print a photo on photo paper  
Print custom CD/DVD labels  
Print using Maximum dpi  
Print on both sides of the page  
Print a multiple-page document as a booklet  
Print multiple pages on a single sheet  
Print a multiple-page document in reverse order  
Reverse an image for iron-on transfers  
Print on transparencies  
Print a group of addresses on labels or envelopes  
Print a poster  
Print a Web page  
Print a borderless image  
Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6  
inch) photo paper.  
TIP: For the best results, use HP Premium Photo Papers or HP Premium Plus Photo  
Papers to print your photos.  
To print a borderless image  
1. Load up to 10 x 15 cm (4 x 6 inch) paper in the photo tray or full-size photo paper in  
the main input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
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Print from your computer  
       
6. In the Size list, click the size of photo paper loaded in the photo tray.  
If a borderless image can be printed on the specified size, the Borderless printing  
check box is enabled.  
7. In the Paper Type drop-down list, click More, and then select the appropriate paper  
type.  
NOTE: You cannot print a borderless image if the paper type is set to Plain  
paper or to a type of paper other than a photo paper.  
8. Select the Borderless printing check box if it is not already checked.  
If the borderless paper size and paper type are not compatible, the HP All-in-One  
software displays an alert and allows you to select a different type or size.  
9. Click OK, and then click Print or OK in the Print dialog box.  
Print a photo on photo paper  
For high-quality photo printing, HP recommends you use HP Premium Plus Photo  
Papers with the HP All-in-One.  
To print a photo on photo paper  
1. Remove all paper from the input tray, and then load the photo paper print side down.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Basic Options area, select the appropriate photo paper type from the Paper  
Type drop-down list.  
7. In the Resizing Options area, click the appropriate paper size from the Size list.  
If the paper size and paper type are not compatible, the HP All-in-One software  
displays an alert and allows you to select a different type or size.  
8. In the Basic Options area, select a high print quality, such as Best or Maximum  
dpi from the Print Quality drop-down list.  
9. In the HP Real Life technologies area, click the Photo fix drop-down list and select  
from the following options:  
•
•
•
Off: applies no HP Real Life technologies to the image.  
Basic: automatically focuses the image; moderately adjusts image sharpness.  
Full: automatically lightens dark images; automatically adjusts sharpness,  
contrast, and focus of images; automatically removes red-eye.  
10. Click OK to return to the Properties dialog box.  
11. If you want to print the photo in black and white, click the Color tab and select the  
Print in grayscale check box.  
12. Click OK, and then click Print or OK in the Print dialog box.  
Perform special print jobs  
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Chapter 7  
NOTE: Do not leave unused photo paper in the input tray. The paper might start to  
curl, which could reduce the quality of your printout. Photo paper should be flat before  
printing.  
Print custom CD/DVD labels  
You can use the HP Photosmart Software or online templates from the HP Web site to  
create and print a custom label on CD/DVD tattoo paper. You can affix the printed CD/  
DVD tattoo to any CD/DVD.  
To print a CD/DVD tattoo  
1. Use the HP Photosmart Software, or go to www.hp.com to access templates for  
creating CD/DVD labels.  
2. Load 13 x 18 cm (5 x 7 inch) CD/DVD tattoo paper in the main input tray.  
3. On the File menu in your software application, click Print.  
4. Make sure the HP All-in-One is the selected printer.  
5. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
6. Click the Features tab.  
7. In the Paper Type drop-down list, click More, and then select HP CD/DVD tattoo  
paper from the list.  
8. Click OK, and then click Print or OK in the Print dialog box.  
Print using Maximum dpi  
Use Maximum dpi mode to print high-quality, sharp images.  
To get the most benefit from Maximum dpi mode, use it to print high-quality images such  
as digital photographs. When you select the Maximum dpi setting, the printer software  
displays the optimized dots per inch (dpi) that the HP All-in-One will print.  
Printing in Maximum dpi takes longer than printing with other settings and requires a  
large amount of disk space.  
To print in Maximum dpi mode  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Paper Type drop-down list, click More, and then select the appropriate paper  
type.  
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Print from your computer  
     
7. In the Print Quality drop-down list, click Maximum dpi.  
NOTE: To view the maximum dpi that the HP All-in-One will print, click  
Resolution.  
8. Select any other print settings that you want, and then click OK.  
Print on both sides of the page  
You can print two-sided pages with the HP All-in-One. When printing two-sided pages,  
make sure to use paper that is thick enough so that images do not show through to the  
other side.  
To print on both sides of the page  
1. Load paper into the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Paper saving options area, select Two-sided printing.  
7. Click OK, and then click Print or OK in the Print dialog box.  
Related topics  
“Recommended papers for printing and copying” on page 73  
Print a multiple-page document as a booklet  
The HP All-in-One allows you to print your document as a small booklet, which you can  
fold and then staple together.  
For best results, design your document to fit on a multiple of four pages, such as an 8,  
12, or 16-page program for a child's school play or for a wedding.  
To print a multiple-page document as a booklet  
1. Load paper into the input tray.  
The paper should be thick enough so that the images do not show through to the  
other side.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Paper saving options area, select Two-sided printing.  
Perform special print jobs  
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Chapter 7  
7. Select the binding edge from the Booklet layout is list, as appropriate for your  
language.  
•
•
If your language reads left-to-right, click Left edge binding.  
If your language reads right-to-left, click Right edge binding.  
The Pages per sheet box is automatically set to two pages per sheet.  
8. Click OK, and then click Print or OK in the Print dialog box.  
The HP All-in-One begins printing.  
9. Wait until the HP All-in-One has stopped printing for several seconds before removing  
any of the printed pages from the output tray.  
If you remove the pages while the document is still printing, the pages might get out  
of order.  
10. When the entire document has finished printing, fold the stack of paper in half, so that  
the first page is on top, then staple the document along the crease.  
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long  
reach to staple the booklet.  
11 9  
7
1
3
5
Figure 7-1 Left-edge binding for left-to-right languages  
7
9 11  
5
3
1
Figure 7-2 Right-edge binding for right-to-left languages  
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Print from your computer  
Print multiple pages on a single sheet  
You can print up to 16 pages on a single sheet of paper.  
To print multiple pages on a single sheet  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Pages per sheet list, click 2, 4, 6, 8, 9, or 16.  
7. If you want a border to appear around each page image printed on the sheet of paper,  
select the Print page borders check box.  
8. In the Page order list, click an appropriate page order option.  
The sample output graphic is numbered to show how the pages will be ordered if you  
select each option.  
9. Click OK, and then click Print or OK in the Print dialog box.  
Print a multiple-page document in reverse order  
Because of the way the paper feeds through the HP All-in-One, the first page that prints  
is print side up at the bottom of the stack. Usually this means you need to put the printed  
pages in the correct order.  
5
4
3
2
1
A better way is to print the document in reverse order so that the pages are stacked  
correctly.  
1
2
3
4
5
TIP: Set this option as a default setting so you do not have to remember to set it  
every time you print a multiple-page document.  
Perform special print jobs  
95  
       
Chapter 7  
To print a multiple-page document in reverse order  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Advanced tab.  
6. In the Layout Options area, select Front to Back in the Page Order option.  
NOTE: If you set your document to print on both sides of the page, the Front to  
Back option is not available. Your document will automatically print in the correct  
order.  
7. Click OK, and then click Print or OK in the Print dialog box.  
NOTE: When you are printing multiple copies, each set is printed completely  
before the next set is printed.  
Reverse an image for iron-on transfers  
This feature reverses an image so you can use it for iron-on transfers. This feature is also  
useful for transparencies when you want to make notations on the back of the  
transparency without scratching the original.  
To reverse an image for iron-on transfers  
1. On the File menu in your software application, click Print.  
2. Make sure the HP All-in-One is the selected printer.  
3. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
4. Click the Features tab.  
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer  
from the list.  
6. If the selected size is not what you want, click an appropriate size in the Size list.  
7. Click the Advanced tab.  
8. In the Printer Features area, select On from the Mirror Image drop-down list.  
9. Click OK, and then click Print or OK in the Print dialog box.  
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input  
tray one sheet at a time.  
Print on transparencies  
For the best results, HP recommends you use HP transparency products with the HP All-  
in-One.  
96  
Print from your computer  
       
To print on transparencies  
1. Load the transparency into the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Paper Type drop-down list, click More, and then select the appropriate paper  
type.  
TIP: If you want to make notations on the back of the transparencies and erase  
them later without scratching the original, click the Advanced tab, and select the  
Mirror Image check box.  
7. In the Resizing Options area, click an appropriate size in the Size list.  
8. Click OK, and then click Print or OK in the Print dialog box.  
NOTE: The HP All-in-One automatically waits for transparencies to dry before  
releasing them. Ink dries slower on film than on plain paper. Make sure you allow  
enough time for the ink to dry before handling the transparency.  
Print a group of addresses on labels or envelopes  
With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label  
sheets designed for inkjet printers.  
To print a group of addresses on labels or envelopes  
1. Print a test page on plain paper first.  
2. Place the test page on top of the label sheet or envelope, and hold both up to the  
light. Check the spacing for each block of text. Make adjustments as needed.  
3. Load the labels or envelopes into the main input tray.  
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in  
the rollers and cause paper jams.  
4. Slide the paper-length and paper-width guides inward against the stack of labels or  
envelopes until the guides stop.  
5. If you are printing on envelopes, do the following:  
a. Display the print settings, and click the Features tab.  
b. In the Resizing Options area, click the appropriate envelope size in the Size list.  
6. Click OK, and then click Print or OK in the Print dialog box.  
Perform special print jobs  
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Chapter 7  
Print a poster  
You can create a poster by printing a document on multiple pages. The HP All-in-One  
prints dotted lines on some pages to indicate where to trim the pages before taping them  
together.  
To print a poster  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Advanced tab.  
6. Expand Document Options, and then expand Printer Features.  
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),  
4x4 (16 sheets), or 5x5 (25 sheets).  
This selection tells the HP All-in-One to enlarge your document so that it fits on 4, 9,  
16, or 25 pages.  
If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,  
or 25 pages. For example, if you have a one-page original and you select 3x3, you  
will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.  
8. Click OK, and then click Print or OK in the Print dialog box.  
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.  
Print a Web page  
You can print a Web page from your Web browser on the HP All-in-One.  
To print a Web page  
1. Make sure you have paper loaded in the main input tray.  
2. On the File menu in your Web browser, click Print.  
The Print dialog box appears.  
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Print from your computer  
       
3. Make sure the HP All-in-One is the selected printer.  
4. If your Web browser supports it, select the items on the Web page that you want to  
include in the printout.  
For example, in Internet Explorer, click the Options tab to select options such as As  
laid out on screen, Only the selected frame, and Print all linked documents.  
5. Click Print or OK to print the Web page.  
TIP: To print Web pages correctly, you might need to set your print orientation to  
Landscape.  
Stop a print job  
Although you can stop a print job from either the HP All-in-One or the computer, HP  
recommends you stop it from the HP All-in-One for best results.  
NOTE: Although most software applications designed for Windows use the  
Windows print spooler, your software application might not use the spooler. An  
example of a software application that does not use the Windows print spooler is  
PowerPoint in Microsoft Office 97.  
If you cannot cancel your print job by using one of the following procedures, consult  
the instructions for canceling background printing in the online help for your software  
application.  
To stop a print job from the HP All-in-One  
▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again.  
It can take a few moments for the print job to be cancelled.  
To stop a print job from the computer (Windows 2000 users)  
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.  
2. Double-click the HP All-in-One icon.  
TIP: You can also double-click the printer icon in the Windows taskbar.  
3. Select the print job you want to cancel.  
4. On the Document menu, click Cancel Printing or Cancel, or press the Delete key  
on your keyboard.  
It can take a few moments for the print job to be cancelled.  
To stop a print job from the computer (Windows XP users)  
1. On the Windows taskbar, click Start, and then click Control Panel.  
2. Open the Printers and Faxes control panel.  
3. Double-click the HP All-in-One icon.  
TIP: You can also double-click the printer icon in the Windows taskbar.  
Stop a print job  
99  
   
Chapter 7  
4. Select the print job you want to cancel.  
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key  
on your keyboard.  
It can take a few moments for the print job to be cancelled.  
To stop a print job from the computer (Windows Vista users)  
1. On the Windows taskbar, click Start, and then click Control Panel.  
2. Click Printers.  
3. Double-click the HP All-in-One icon.  
TIP: You can also double-click the printer icon in the Windows taskbar.  
4. Select the print job you want to cancel.  
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key  
on your keyboard.  
It can take a few moments for the print job to be cancelled.  
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Print from your computer  
8 Use the photo features  
The HP All-in-One is equipped with memory card slots and a front USB port that enable  
you to print or edit photos from a memory card or storage device (such as a keychain  
drive, portable hard drive, or a digital camera in storage mode) without uploading your  
photos to a computer first. Additionally, if the HP All-in-One is network-connected or  
connected to a computer with a USB cable, you can also transfer your photos to the  
computer to print, edit, or share.  
The HP All-in-One supports the memory cards described below. Each type of memory  
card can only be inserted in the appropriate slot for that card, and only one card may be  
inserted at a time.  
o
P
CAUTION: Do not insert more than one memory card at a time. If more than one  
memory card is inserted, unrecoverable data loss might occur.  
1
2
CompactFlash (CF) types I and II  
Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity  
(SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required),  
TransFlash MicroSD Card, or Secure MultiMedia Card  
3
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory  
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)  
4
5
Front USB port (for storage devices)  
xD-Picture Card  
Use the photo features  
101  
   
Chapter 8  
The memory card area also has a Photo light. This light blinks green when a memory  
card is being read or when an image is being printed from a card, and stays solid green  
when images are ready to be viewed. The Photo light is located near the memory card  
slots and is indicated by a camera icon.  
CAUTION: Do not pull out the memory card or storage device while the Photo light  
is flashing. A flashing light means the HP All-in-One is accessing the memory device.  
Wait until the light remains solid. Removing a memory card or storage device while it  
is being accessed might corrupt information on the memory device or damage the  
HP All-in-One, memory card, or storage device.  
P
This section contains the following topics:  
•
•
•
•
•
•
View and select photos  
Print your photos  
Create special projects from your photos  
Share photos using HP Photosmart Software  
Save photos to your computer  
Edit photos using the control panel  
View and select photos  
You can view and select photos on your memory card or storage device before or while  
printing them.  
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Use the photo features  
 
To view and select photos  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
o
P
View  
Print  
Save  
Share  
Create  
2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo  
paper in the main input tray.  
3. With View highlighted, press OK.  
The View Photos screen appears.  
4. Press or to scroll through the thumbnails of your photos.  
5. When the thumbnail of the photo you want to view is highlighted, press OK.  
6. When the photo appears by itself on the display, press OK again.  
The Photo Options screen appears.  
7. With Print Preview highlighted, press OK.  
The Print Preview screen appears, showing how your photo will look when printed.  
8. If you want to select additional photos to view and print, press to highlight Add  
More, press OK, and repeat steps 4–6.  
Or, once you're in the Add Photos screen, the quickest way to select multiple photos  
(if you don't need the option to edit them) is to press to select a photo, and then  
press or to scroll through more photos to select.  
TIP: A checkmark appears to indicate each photo that is selected. You can  
change the number of copies by pressing or . The total number of photos that  
will print appears at the top of the display.  
View and select photos  
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Chapter 8  
9. (Optional) If you want to check and/or modify any of your print settings, press to  
highlight Settings and press OK.  
10. To print the photo(s), use or to highlight Print Now and press OK (or press Print  
Photos on the control panel).  
A print status screen displays the number of pages to print and the estimated time to  
complete.  
TIP: During printing, you can highlight Add more photos and press OK to add  
more photos to the print queue.  
P
Print your photos  
You can print the photos on your memory card or storage device in a variety of sizes,  
from 10 x 15 cm (4 x 6 inch) up to the size of letter or A4 paper, including multiple small-  
size photos on a single page.  
To print your photos  
TIP: If you want to print only a single borderless 10 x 15 cm (4 x 6 inch) photo on 10  
x 15 cm (4 x 6 inch) paper, a shortcut is to simply press Print Photos twice on the  
control panel (once to display the Print Preview screen and once to start the print  
job).  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or attach a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
View  
Print  
Save  
Share  
Create  
104  
Use the photo features  
 
2. Load up to 10 x 15 cm (4 x 6 inch) paper in the photo tray or full-size photo paper in  
the main tray.  
3. Press until Print is highlighted, and then press OK.  
The Layout screen appears.  
4. Press or to scroll through the layout options, and press OK when the option you  
want is highlighted:  
o
P
4x6  
5x7  
The Select Photos screen appears.  
5. Press or to scroll through the thumbnails of the photos.  
6. When you have highlighted the thumbnail of the photo you want to print, press OK.  
7. When the chosen photo appears by itself on the display, press to select it.  
A checkmark appears to indicate that the photo is selected. You can change the  
number of copies by pressing or . The total number of photos that will print  
appears at the top of the display.  
8. Press or to continue scrolling through and selecting photos, and then press  
OK.  
The Photo Options menu appears.  
9. With Print Preview highlighted, press OK.  
The Print Preview screen appears, showing how your photo(s) will look when printed.  
10. (Optional) If you want to check and/or modify any of your print settings, use or  
to highlight Settings and press OK.  
11. Use or to highlight Print Now and press OK (or press Print Photos on the  
control panel).  
A print status screen displays the number of pages to print and the estimated time to  
complete.  
Create special projects from your photos  
The HP All-in-One enables you to create special projects from your photos, including:  
•
•
•
•
Photo albums  
Panorama prints  
Wallet-size photos  
Passport-size photos  
Create special projects from your photos  
105  
 
Chapter 8  
To create special projects  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
P
View  
Print  
Save  
Share  
Create  
2. Make sure the photo tray or main input tray is loaded with the correct paper for the  
type of project you are creating.  
3. Press or to highlight Create, and then press OK.  
The Create screen appears.  
4. Press or to scroll through the projects, and then press OK to select the project  
you want:  
•
Album Pages: Enables you to select multiple photos and print them onto a series  
of themed album pages, which you can then bind to create a photo album. The  
photos in your album pages are placed in the same orientation for a visually  
pleasing presentation.  
•
Panorama Prints: Enables you to select multiple photos to "stitch" together to  
create a single wide view (or panorama) photo. The HP All-in-One automatically  
aligns the edges of the photos you select to create the smoothest transition from  
one photo to the next.  
•
•
Wallets: Enables you to print your own wallet-size photos to carry with you or give  
to friends or relatives.  
Passport Photos: Enables you to print your own passport-size photos. (If you  
have questions on guidelines or restrictions for passport photos, contact a local  
passport service agency.)  
106  
Use the photo features  
5. Respond to the prompts for the project you are creating.  
6. At the Print Preview screen, highlight Print Now, and then press OK.  
A print status screen displays the number of pages to print and the estimated time to  
complete.  
Share photos using HP Photosmart Software  
You can use the HP Photosmart Software installed on your computer to transfer photos  
from a memory card or storage device to your computer’s hard drive for sharing photos  
online and printing from your computer.  
o
Before transferring photos to your computer, you need to remove the memory card from  
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One,  
or connect a storage device to the front USB port.  
P
To send photos from a memory card or storage device  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
View  
Print  
Save  
Share  
Create  
2. Press until Share is highlighted, and then press OK.  
The Share Photos screen appears.  
3. Press or to scroll through the thumbnails of your photos.  
4. When you have highlighted the thumbnail of the photo you want to share, press  
OK.  
5. When the chosen photo appears by itself on the display, press to select it.  
A checkmark appears to indicate that the photo is selected.  
Share photos using HP Photosmart Software  
107  
   
Chapter 8  
6. Press or to continue scrolling through and selecting photos, and then press  
OK.  
The Share Options screen appears.  
7. Press or to highlight Share, and then press OK.  
If the HP All-in-One is network-connected, a list of available computers appears.  
Select the computer you want to use to send the photos, and then continue to the  
next step.  
8. When the Share Not Finished message appears, press OK and then follow the  
onscreen prompts on your computer.  
P
Save photos to your computer  
You can use the HP Photosmart Software installed on your computer to transfer photos  
from a memory card or storage device to your computer’s hard drive for sharing photos  
online and printing from your computer.  
Before transferring photos to your computer, you need to remove the memory card from  
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One,  
or connect a storage device to the front USB port.  
To save photos  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
View  
Print  
Save  
Share  
Create  
108  
Use the photo features  
   
2. Press until Save is highlighted, and then press OK.  
If the HP All-in-One is network-connected, a list of available computers appears.  
Select the computer to which you want to transfer the photos, and then continue to  
the next step.  
3. When the Save to Computer screen asks you to see the computer monitor for Import  
photo options, follow the onscreen prompts on your computer to save the photos to  
your computer.  
Only images that were not previously saved are copied to your computer.  
Edit photos using the control panel  
o
The HP All-in-One offers several basic editing features that you can use to edit your  
photos manually before you print them, as well as a feature that enables you to  
automatically enhance your photos.  
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This section contains the following topics:  
•
•
•
•
•
•
Zoom and pan to crop a photo  
Rotate a photo  
Adjust the brightness of your photos  
Apply special color effects to your photos  
Remove red-eye  
Automatically enhance your photos  
Zoom and pan to crop a photo  
The HP All-in-One enables you to zoom in or out on a specific area of a photo. When you  
print the photo, the photo is cropped so only the area shown on the display prints.  
NOTE: The changes you make to the photo apply only to viewing and printing the  
photo. The changes will not be saved on the memory card or storage device.  
To crop a photo  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
2. With View highlighted, press OK.  
You can use or for highlighting options.  
The View Photos screen appears.  
3. Press or to scroll through the thumbnails of your photos.  
4. When the thumbnail of the photo you want to edit is highlighted, press OK.  
5. When the selected photo appears by itself on the display, press OK again to display  
the Photo Options menu.  
6. In the Photo Options menu, use or to highlight Edit Photo, and then press  
OK.  
The Edit Photo menu appears.  
Edit photos using the control panel  
109  
       
Chapter 8  
7. Use or to highlight Crop, and then press OK.  
The Crop screen appears.  
8. Press Zoom In or Zoom Out to zoom closer to or farther away from the subject of  
the photo.  
An outline appears on the photo to show you an approximate view of the area that  
will print.  
9. Press the arrows on the directional pad to pan around the photo and select a specific  
area to print.  
10. Press OK to crop the photo.  
P
Rotate a photo  
Depending how a photo is saved, the photo might appear sideways or upside down on  
the display. You might need to rotate the photo to make it show or print properly.  
NOTE: When printing more than one photo on a page, the HP All-in-One  
automatically adjusts the orientation of your photos to fit a maximum number of photos  
on the page. The rotation you apply here is ignored to accommodate the number of  
photos selected per page.  
To rotate a photo  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
2. With View highlighted, press OK.  
You can use or for highlighting options.  
The View Photos screen appears.  
3. Press or to scroll through the thumbnails of your photos.  
4. When the thumbnail of the photo you want to edit is highlighted, press OK.  
5. When the selected photo appears by itself on the display, press OK again to display  
the Photo Options menu.  
6. In the Photo Options menu, use or to highlight Edit Photo, and then press  
OK.  
The Edit Photo menu appears.  
7. Use or to highlight Rotate, and then press OK.  
The Rotate screen appears.  
8. Use or to flip the image 90 degrees clockwise or counterclockwise.  
9. When you are done rotating the image, press OK.  
Adjust the brightness of your photos  
You can adjust the brightness of a photo so that it prints lighter or darker than the original  
photo you took with your digital camera.  
NOTE: The changes you make to the photo apply only to viewing and printing the  
photo. The changes will not be saved on the memory card or storage device.  
110  
Use the photo features  
     
To adjust the brightness  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
2. With View highlighted, press OK.  
You can use or for highlighting options.  
The View Photos screen appears.  
3. Press or to scroll through the thumbnails of your photos.  
4. When the thumbnail of the photo you want to edit is highlighted, press OK.  
o
5. When the selected photo appears by itself on the display, press OK again to display  
the Photo Options menu.  
P
6. In the Photo Options menu, use or to highlight Edit Photo, and then press  
OK.  
The Edit Photo menu appears.  
7. Use or to highlight Brightness, and then press OK.  
The Brightness screen appears.  
8. Press or to increase or decrease the brightness of the photo.  
The current brightness selection is indicated by the vertical line on the slidebar.  
9. When you are done adjusting brightness, press OK.  
Apply special color effects to your photos  
You can apply special color effects to a photo so that it prints with a sepia, hand-tinted,  
or black-and-white finish.  
NOTE: The changes you make to the photo apply only to viewing and printing the  
photo. The changes will not be saved on the memory card or storage device.  
To change the color effects  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
2. With View highlighted, press OK.  
You can use or for highlighting options.  
The View Photos screen appears.  
3. Press or to scroll through the thumbnails of your photos.  
4. When the thumbnail of the photo you want to edit is highlighted, press OK.  
5. When the selected photo appears by itself on the display, press OK again to display  
the Photo Options menu.  
6. In the Photo Options menu, use or to highlight Edit Photo, and then press  
OK.  
The Edit Photo menu appears.  
Edit photos using the control panel  
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Chapter 8  
7. Use or to highlight Color Effect, and then press OK.  
The Color Effect menu appears.  
8. Use or to select one of the following color effect options, and then press OK:  
No Effect  
Black & White  
Sepia  
Does not apply any special color effects to your photo.  
Prints the photo in black and white.  
Applies brown tones, similar to photos produced in the early 1900s, to  
your photo.  
P
Antique  
Applies brown tones along with some pale colors to your photo. With  
this option, your photo will look like it was hand-tinted.  
The selected color effect is applied to the photo, and the photo is shown by itself on  
the display.  
Remove red-eye  
The flash on a camera (especially on older model cameras) can sometimes cause a  
subject's eyes to appear red in your photos. You can remove redness so that eyes appear  
the correct shade in your photos.  
To remove red-eye from photos  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
2. With View highlighted, press OK.  
You can use or for highlighting options.  
The View Photos screen appears.  
3. Press or to scroll through the thumbnails of your photos.  
4. When the thumbnail of the photo you want to edit is highlighted, press OK.  
5. When the selected photo appears by itself on the display, press Red Eye Removal  
on the control panel.  
TIP: Another method is to choose Red Eye Removal from the Edit Photo menu.  
A red-eye icon blinks in the upper left corner of the photo, red-eye removal is applied,  
and the photo is shown by itself on the display.  
Automatically enhance your photos  
The HP All-in-One is set up, by default, to enhance your photos automatically when you  
print them. The changes are only visible on your printed output; you cannot see the  
changes on the display.  
When this feature is enabled, the HP All-in-One uses HP Real Life Technologies to:  
•
•
•
Adjust the brightness or darkness of your photos.  
Adjust the lighting to make dark images appear brighter.  
Sharpen blurry images.  
112  
Use the photo features  
   
You can turn off the automatic photo enhancement feature for individual photos, on a per-  
image basis.  
To turn off automatic photo enhancement  
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a  
storage device to the front USB port.  
The Photosmart Express menu appears, with the most recent photo shown on the  
display.  
2. With View highlighted, press OK.  
You can use or for highlighting options.  
o
The View Photos screen appears.  
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    h
3. Press or to scroll through the thumbnails of your photos.  
4. When the thumbnail of the photo you want to edit is highlighted, press OK.  
5. When the selected photo appears by itself on the display, press OK again to display  
the Photo Options menu.  
6. In the Photo Options menu, use or to highlight Edit Photo, and then press  
OK.  
The Edit Photo menu appears.  
7. Use or to highlight Photo Fix, and then press OK.  
The Photo Fix menu appears.  
8. To turn off automatic photo enhancement, use or to select Off, and then press  
OK.  
Edit photos using the control panel  
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Chapter 8  
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114  
Use the photo features  
9 Use the scan features  
Scanning is the process of converting text and pictures into an electronic format for your  
computer. You can scan almost anything (photos, magazine articles, film negatives,  
slides, and text documents) on the HP All-in-One.  
You can use the scanning features of the HP All-in-One to do the following:  
•
•
•
Make reprints of your favorite photos.  
Scan text from an article into your word processor and quote it in a report.  
Print business cards and brochures by scanning a logo and using it in your publishing  
software.  
•
Send photos to friends and relatives by scanning your favorite prints and including  
them in e-mail messages.  
•
•
Create a photographic inventory of your house or office.  
Archive treasured photos in an electronic scrapbook.  
This section contains the following topics:  
•
•
•
•
•
Make reprints of your photos  
Scan an image  
Edit a scanned image  
Share a scanned image with friends and relatives  
Stop scanning  
Make reprints of your photos  
You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the  
size of letter (8.5 x 11 inch) or A4 (210 x 297 mm) paper.  
By default, the HP All-in-One is set to detect the type of paper you are using automatically.  
For the best results when reprinting photos, leave the Paper Type set to Automatic, and  
load photo paper in the HP All-in-One. You should only change the Paper Type if you  
see print quality issues using the Automatic setting.  
Use the scan features  
115  
     
Chapter 9  
To reprint an original photo  
1. Press Reprints for the Scan and Reprint option.  
NOTE: You can also press Scan Menu on the control panel for the Scan and  
Reprint option.  
NOTE: Depending on the paper size you choose, you can place the photo paper  
in the photo tray or the main input tray.  
2. When prompted, load your original photo print side down on the right front corner of  
the glass, and then do one of the following:  
To reprint your original photo using the default print settings  
▲ Press Print Photos on the control panel.  
To change print settings before reprinting your original photo  
a. Press OK to change print settings.  
The Source of Original screen appears.  
b. Press or to highlight any option and press OK.  
The Print Layout screen appears.  
c. Press or to highlight the print layout pattern and press OK.  
NOTE: Depending on the paper size you choose, you might be prompted to  
choose a layout for the photos on your pages.  
The Scan Preview menu appears.  
d. Press or to adjust the number of copies and press OK.  
The Reprint Options screen appears.  
NOTE: The HP All-in-One scans your original and shows a preview of the  
photo on the display.  
e. Press OK to select Print Preview .  
NOTE: Select Edit Photo to edit photos before printing.  
The Print Preview screen appears.  
f. Press or to highlight Print Now and press OK (or press Print Photos on the  
control panel).  
Scan an image  
You can start a scan from your computer or from the control panel of the HP All-in-One.  
This section explains how to scan from the control panel of the HP All-in-One only.  
NOTE: You can also use the software you installed with the HP All-in-One to scan  
images. Using this software, you can edit a scanned image and create special projects  
using a scanned image.  
To use the scan features, the HP All-in-One and computer must be connected and turned  
on. The HP All-in-One software must also be installed and running on your computer prior  
to scanning. To verify that the HP All-in-One software is running on a Windows computer,  
116  
Use the scan features  
   
look for the HP All-in-One icon in the system tray at the lower right side of the screen,  
near the time.  
NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray  
can cause the HP All-in-One to lose some of its scan functionality. If this happens,  
you can restore full functionality by restarting your computer or by starting the  
HP Photosmart Software.  
This section contains the following topics:  
•
•
Scan an original to a computer  
Scan an original to a memory card or storage device  
Scan an original to a computer  
You can scan originals placed on the glass by using the control panel.  
To scan to a computer  
1. Load your original print side down on the right front corner of the glass.  
2. Press Scan Menu.  
3. Press to highlight Scan to Computer, and then press OK.  
4. If the HP All-in-One is connected to one or more computers on a network, do the  
following:  
a. Press OK to select Select Computer.  
A list of the computers connected to the HP All-in-One appears on the display.  
NOTE: The Select Computer menu might list computers with a USB  
connection in addition to those connected through the network.  
b. Press OK to select the default computer, or press to select a different computer,  
and then press OK.  
The Scan To menu appears on the display, listing the applications on the selected  
computer.  
If the HP All-in-One is connected directly to a computer with a USB cable, proceed  
to step 5.  
5. Press OK to select the default application to receive the scan, or press to select a  
different application, and then press OK.  
A preview image of the scan appears on your computer, where you can edit it.  
6. Make any edits to the preview image, and then click Accept when you are finished.  
Related topics  
•
•
“Control panel features” on page 13  
“Scan Menu” on page 17  
Scan an original to a memory card or storage device  
You can send the scanned image as a JPEG image to the memory card that is currently  
inserted or a storage device that is currently attached to the front USB port. This enables  
Scan an image  
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Chapter 9  
you to use the photo print options to print borderless prints and album pages from the  
scanned image.  
NOTE: If the HP All-in-One is connected to a network, you can access the scanned  
image only if the card or device is being shared across the network.  
To save a scan to a memory card or storage device  
1. Make sure your memory card is inserted into the appropriate slot on the HP All-in-  
One, or a storage device is connected to the front USB port.  
2. Load your original print side down on the right front corner of the glass.  
3. Press the Scan Menu button.  
4. Press to highlight Scan to Memory Card, and then press OK.  
The HP All-in-One scans the image and saves the file to the memory card or storage  
device in the JPEG format.  
Edit a scanned image  
You can edit a scanned image using the software you installed with the HP All-in-One.  
You can also edit a scanned document by using your Optical Character Recognition  
(OCR) software.  
NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition  
(OCR) software might not be installed on your computer. To install the OCR software,  
you must re-insert the software disk and select OCR under the Custom installation  
options.  
This section contains the following topics:  
•
•
•
Edit a scanned preview image  
Edit a scanned photo or graphic  
Edit a scanned document  
Edit a scanned preview image  
You can use the tools in the HP Scanning software to modify a preview image. Any  
changes that you make, such as brightness, image type, resolution, and more apply only  
to this scan session.  
You can make additional changes in the HP Photosmart software after the image is  
scanned.  
Edit a scanned photo or graphic  
You can edit a scanned photo or graphic using the software you installed with the HP All-  
in-One. Using this software, you can rotate or crop the image, as well as adjust the  
brightness, contrast, and color saturation.  
Edit a scanned document  
Scanning text (also known as optical character recognition or OCR) enables you to bring  
the content of magazine articles, books, and other printed matter into your favorite word  
processor and many other programs as fully editable text. Learning to work with OCR  
118  
Use the scan features  
           
correctly is important if you want to obtain the best results. Do not expect scanned text  
documents to be letter-perfect the first time you use your OCR software. Using OCR  
software is an art that takes time and practice to master.  
NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition  
(OCR) software might not be installed on your computer. To install the OCR software,  
you must re-insert the software disk and select OCR under the Custom installation  
options.  
Share a scanned image with friends and relatives  
You can easily share scanned images with friends and family using the HP Photosmart  
Share online service. HP Photosmart Share enables you to send images to others as e-  
mail or upload photos to an online photo album or photo finishing service.  
NOTE: Availability of the services described here varies by country/region. Some of  
the services described here might not be available in your country/region.  
To send a scan of a photo or document  
1. Load your original print side down on the right front corner of the glass.  
2. Press Scan Menu.  
3. Press OK to select HP Photosmart Share and send the scan to your computer. If  
the HP All-in-One is connected to one or more computers on a network, a Select  
Computer menu appears. Select the destination computer name.  
4. Use the HP Photosmart Share Software on your computer to send the scan as  
thumbnail preview to an e-mail recipient (the full-size file can be downloaded later, at  
the recipient's convenience), to an online photo album or photo finishing service, or  
to a network-connected HP device.  
5. The HP All-in-One sends the scanned photo or document to the computer or to all  
the share destinations that you selected.  
Related topics  
“Share photos using HP Photosmart Software” on page 107  
Stop scanning  
To stop scanning  
▲ Press Cancel on the control panel.  
Share a scanned image with friends and relatives  
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Chapter 9  
120  
Use the scan features  
10 Use the copy features  
The HP All-in-One enables you to produce high-quality color and black-and-white copies  
on a variety of paper types, including transparencies. You can enlarge or reduce the size  
of an original to fit a specific paper size, adjust the darkness of the copy, and use special  
features to make high-quality copies of photos, including borderless copies.  
TIP: For the best copy performance on standard copy projects, set the paper size  
to Letter or A4, the paper type to Plain Paper, and the copy quality to Fast.  
This section contains the following topics:  
•
•
•
•
•
•
Make a copy  
Preview your copy job  
Change the copy settings for the current job  
Change default copy settings  
Perform special copy jobs  
Stop copying  
Make a copy  
You can make quality copies from the control panel.  
To make a copy from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass or print side  
up in the document feeder tray.  
3. Press Start Copy Black or Start Copy Color to begin copying.  
Related topics  
“Load an original in the automatic document feeder” on page 71  
Preview your copy job  
After changing settings on the HP All-in-One for making a copy, you can preview an image  
of the expected output on the display before starting the copy.  
NOTE: You must explicitly pick your copy settings to ensure an accurate preview.  
Automatic settings will not reflect the loaded paper size and type, but use defaults  
instead.  
Previews appear when you select Preview on the Copy Menu, or when you use the crop  
feature to specify a specific area of the original to copy.  
Use the copy features  
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Chapter 10  
To preview your copy from the control panel  
1. Press Copy Menu.  
The Copy Menu appears.  
2. Change copy settings on the HP All-in-One to accurately reflect the copy you want to  
make.  
3. Press to highlight Preview, and then press OK.  
An image on the display shows how your copy will print.  
4. Press Start Copy Black or Start Copy Color to accept the preview and begin  
copying.  
Change the copy settings for the current job  
You can customize the copy settings of the HP All-in-One to handle nearly any copy task.  
This section contains the following topics:  
•
•
•
•
•
Set the number of copies  
Set the copy paper size  
Set the copy paper type  
Change copy speed or quality  
Adjust the lightness and darkness of your copy  
Set the number of copies  
You can set the number of copies that you want to print by either using the Copy Menu  
button on the control panel or by selecting the appropriate options in your software  
application.  
To set the number of copies from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass.  
3. Press Copy Menu.  
The Copy Menu appears.  
4. Press to highlight Copies, and then press OK.  
The Copies option appears.  
5. Use the keypad or press to select the number of copies, up to the maximum.  
(The maximum number of copies varies by model.)  
TIP: If you hold down either of the arrow buttons, the number of copies changes  
by increments of 5 to make it easier to set a large number of copies.  
6. Press Start Copy Black or Start Copy Color.  
Set the copy paper size  
You can set the paper size on the HP All-in-One. The paper size you select should match  
what is loaded in the input tray.  
122  
Use the copy features  
         
To set the paper size from the control panel  
1. Press Copy Menu.  
The Copy Menu appears.  
2. Press to highlight Paper Size, and then press OK.  
The Paper Size menu appears.  
3. Press to highlight the appropriate paper size and then press OK.  
Refer to the following table to determine which paper size setting to choose, based  
on the paper loaded in the input tray.  
Paper type  
Suggested paper size settings  
8.5x11 inch or A4  
Copier, multi-purpose, or plain papers  
Inkjet papers  
8.5x11 inch or A4  
Letterhead  
8.5x11 inch or A4  
Photo papers  
10x15 cm  
4x6 inch  
13x18 cm  
5x7 inch  
8.5x11 inch  
A4  
L (Japan only)  
2L (Japan only)  
20x25 cm (Germany only)  
Mutsugiri (Japan only)  
Hagaki  
Hagaki (Japan only)  
8.5x11 inch or A4  
Transparency films  
Set the copy paper type  
You can set the paper type on the HP All-in-One. The default paper type setting for  
copying is Automatic, which causes the HP All-in-One to detect the type of paper in the  
input tray.  
To set the paper type for copies  
1. Press Copy Menu.  
The Copy Menu appears.  
2. Press to highlight Paper Type, and then press OK.  
The Paper Type menu appears.  
Change the copy settings for the current job  
123  
   
Chapter 10  
3. Press until the appropriate paper type appears.  
Refer to the following table to determine which paper type setting to choose based  
on the paper loaded in the input tray.  
Paper type  
Control panel setting  
Plain Paper  
Copier paper or letterhead  
HP Bright White Paper  
Plain Paper  
HP Premium Plus Photo Paper, Glossy  
HP Premium Plus Photo Paper, Matte  
Premium Photo  
Premium Photo  
Premium Photo  
HP Premium Plus 10 x 15 cm (4 x 6 inch)  
Photo Paper  
HP Premium Plus 13 x 18 cm (5 x 7 inch)  
Photo Paper  
Premium Photo  
HP Photo Paper  
Photo Paper  
HP Everyday Photo Paper  
HP Everyday Photo Paper, Semi Gloss  
HP Premium Paper  
Everyday Photo  
Everyday Matte  
Premium Inkjet  
Premium Inkjet  
Brochure Glossy  
Other inkjet paper  
HP Professional Brochure & Flyer Paper  
(Glossy)  
HP Professional Brochure & Flyer Paper  
(Matte)  
Brochure Matte  
Transparency  
HP Premium or Premium Plus Inkjet  
Transparency Film  
Other transparency film  
Plain Hagaki  
Transparency  
Plain Paper  
Glossy Hagaki  
Premium Photo  
Premium Photo  
Advanced Photo  
L (Japan only)  
Advanced Photo Paper  
4. Press OK.  
Change copy speed or quality  
The HP All-in-One provides four options that affect copy speed and quality:  
•
Maximum dpi produces the highest quality for all paper. Maximum dpi copies slower  
than the other quality settings.  
•
Best produces high quality for all paper and eliminates the banding (striping) effect  
that sometimes occurs in solid areas. Best copies slower than the Normal or Fast  
quality settings.  
124  
Use the copy features  
       
•
•
Normal delivers high quality and is the recommended setting for most of your  
copying. Normal copies faster than Best and is the default setting.  
Fast copies faster than the Normal setting. The text is comparable to the quality of  
the Normal setting, but the graphics might be lower quality. The Fast setting uses  
less ink and extends the life of your ink cartridges.  
To change the copy quality from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass.  
3. Press Copy Menu.  
The Copy Menu appears.  
4. Press to highlight Quality, and then press OK.  
The Quality menu appears.  
5. Press to select a copy quality.  
6. Press OK.  
Adjust the lightness and darkness of your copy  
You can use the Lighter/Darker option to adjust the contrast of the copies you make.  
To adjust the copy contrast from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass.  
3. Press Copy Menu.  
The Copy Menu appears.  
4. Press to highlight Lighter/Darker, and then press OK.  
The Lighter/Darker menu appears.  
5. Do one of the following:  
•
•
Press to darken the copy.  
Press to lighten the copy.  
6. Press OK.  
Change default copy settings  
When you change copy settings from the control panel, the settings apply only to the  
current copy job. To apply copy settings to all future copy jobs, you can save the settings  
as defaults.  
To set default copy settings from the control panel  
1. Make any needed changes to the copy settings.  
2. Press Copy Menu.  
The Copy Menu appears.  
3. Press to highlight Set As New Defaults, and then press OK.  
4. Press to highlight Yes, change defaults, and then press OK.  
Change default copy settings  
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NOTE: The settings you specify here are only saved on the HP All-in-One. They do  
not adjust the settings in the software. You can save your most frequently used  
settings by using the software that you installed with the HP All-in-One.  
Perform special copy jobs  
In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs  
such as copying borderless photos and resizing originals.  
This section contains the following topics:  
•
•
•
•
•
•
Make a borderless copy of a photo  
Resize an original to fit onto letter or A4 paper  
Resize an original using custom settings  
Crop an original  
Shift the left margin  
Improve the quality of a copy  
Make a borderless copy of a photo  
For the best quality when copying a photo, load 10 x 15 cm (4 x 6 inch) photo paper in  
the photo tray and change your copy settings for the correct paper type and photo  
enhancement.  
To make a borderless copy of a photo from the control panel  
1. Load 10 x 15 cm (4 x 6 inch) photo paper into the photo tray.  
2. Load your original photo print side down on the right front corner of the glass.  
Position the photo on the glass so the long edge of the photo is along the front edge  
of the glass, as indicated by the engraved guides along the edge of the glass.  
3. Press Start Copy Black or Start Copy Color.  
The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original  
photo.  
NOTE: If you loaded tabbed paper in the photo tray, you can remove the tab  
from the copy of your photo once the ink has completely dried.  
TIP: If the output is not borderless, set the paper type to Premium Photo, and  
then try making the copy again.  
126  
Use the copy features  
     
Related topics  
•
•
“Load 10 x 15 cm (4 x 6 inch) photo paper” on page 78  
“Set the copy paper type” on page 123  
Resize an original to fit onto letter or A4 paper  
You can use the Fit to Page feature to copy an original to fit within the printable margins  
of a page without the risk of cropping some part of your original. This is useful for reducing  
or enlarging an original. For example:  
•
If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on  
letter or A4 paper, some part of your photo will be cropped. The Fit to Page feature  
will enlarge the photo as much as possible to fit the page without cropping any part  
of your photo.  
•
If the image or text on your original fills the entire sheet of paper with no margins, you  
can use the Fit to Page feature to reduce your original and prevent unwanted  
cropping of the text or images at the edges of the sheet.  
NOTE: In order to resize your original without changing the proportions or cropping  
the edges, the HP All-in-One might leave an uneven amount of white space around  
the edges of the paper.  
To resize a document from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass.  
3. Press Copy Menu.  
The Copy Menu appears.  
4. Press to highlight Size, and then press OK.  
The Size menu appears.  
5. Press to highlight Fit to Page, and then press OK.  
Resize an original using custom settings  
You can use your own custom settings to reduce or enlarge a copy of a document.  
To set a custom size from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass.  
3. Press Copy Menu.  
The Copy Menu appears.  
Perform special copy jobs  
127  
       
Chapter 10  
4. Press to highlight Size, and then press OK.  
The Size menu appears.  
5. Press to highlight Custom 100%, and then press OK.  
The Custom 100% menu appears.  
6. Use the keypad or press or to select a percentage to reduce or enlarge the copy.  
(The minimum and maximum percentage to resize a copy varies by model.)  
7. Press OK.  
Crop an original  
After changing settings on the HP All-in-One for making a copy, you can use the crop  
feature to specify a particular area of the original to copy.  
To crop your copy from the control panel  
1. Press Copy Menu.  
The Copy Menu appears.  
2. Change copy settings on the HP All-in-One to accurately reflect the copy you want to  
make.  
3. Press to highlight Crop, and then press OK.  
The Crop screen appears.  
4. Press the arrows on the directional pad to move the cursor to the upper left corner  
where you want the crop to begin, and then press OK.  
5. Press and to move the cursor to the lower right corner of the crop area, and then  
press OK.  
The HP All-in-One shows a preview image of the expected output on the display.  
6. Press Start Copy Black or Start Copy Color to accept the preview and begin  
copying.  
Shift the left margin  
You can shift the left margin of the copies by using the Margin Shift option. This helps  
in binding or 3-hole punching for the copies produced. The HP All-in-One shifts the image  
on the copies produced 0.95 cm (3/8 inch) to the right.  
NOTE: When the Margin Shift feature is enabled, the right side of the copy images  
may be cropped.  
To shift the margin for your copy from the control panel  
1. Press Copy Menu.  
The Copy Menu appears.  
2. Change copy settings on the HP All-in-One to accurately reflect the copy you want to  
make.  
3. Press to highlight Margin Shift, and then press OK.  
The Margin Shift menu appears.  
4. Press to highlight On, and then press OK.  
5. Press Start Copy Black or Start Copy Color to begin copying.  
128  
Use the copy features  
       
Improve the quality of a copy  
You can use the Enhancements feature to adjust the quality of text documents by  
sharpening edges of black text or adjust photographs by enhancing light colors that might  
otherwise appear white.  
The Mixed enhancement is the default option. Use the Mixed enhancement to sharpen  
edges of most originals. You can use Photo enhancements to enhance light colors that  
might otherwise appear white.  
You might be able to fix the following types of issues by changing the Enhancements  
setting to Photo or None:  
•
•
•
•
Stray dots of color surround some text on your copies  
Large, black typefaces look splotchy (not smooth)  
Thin, colored objects or lines contain black sections  
Horizontal grainy or white bands appear in light- to medium-gray areas  
To copy a blurred document from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass.  
3. Press Copy Menu.  
The Copy Menu appears.  
4. Press to highlight Enhancements, and then press OK.  
The Enhancements menu appears.  
5. Press to highlight Text, and then press OK.  
6. Press Start Copy Black or Start Copy Color.  
To copy an overexposed photo  
1. Make sure you have paper loaded in the input tray.  
2. Position the photo on the glass so the long edge of the photo is along the front edge  
of the glass.  
Load your original print side down on the right front corner of the glass.  
3. Press Copy Menu.  
The Copy Menu appears.  
4. Press to highlight Enhancements, and then press OK.  
The Enhancements menu appears.  
5. Press to highlight Photo, and then press OK.  
6. Press Start Copy Black or Start Copy Color.  
Stop copying  
To stop copying  
▲ Press Cancel on the control panel.  
Stop copying  
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130  
Use the copy features  
11 Use the fax features  
You can use the HP All-in-One to send and receive faxes, including color faxes. You can  
set up speed dial entries to send faxes quickly and easily to frequently used numbers.  
From the control panel, you can also set a number of fax options, such as resolution and  
the contrast between lightness/darkness on the faxes you send.  
NOTE: Before you begin faxing, make sure you have set up the HP All-in-One  
properly for faxing. You might have already done this as part of the initial setup, by  
using either the control panel or the software that came with the HP All-in-One.  
You can verify the fax is set up correctly by running the fax setup test from the control  
panel. You can access this test from the Setup menu.  
This section contains the following topics:  
•
•
•
•
Send a fax  
Receive a fax  
Fax over the Internet using IP phone  
Stop faxing  
Send a fax  
You can send a fax in a variety of ways. Using the control panel, you can send a black-  
and-white or color fax from the HP All-in-One. You can also send a fax manually from an  
attached phone. This allows you to speak with the recipient before sending the fax.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
Send a basic fax  
Send a fax using speed dials  
Send a fax manually from a phone  
Send a fax using monitor dialing  
Scan a fax to send from memory  
Schedule a fax to send later  
Broadcast a fax to multiple recipients  
Send a color original or photo fax  
Change the fax resolution and Lighter/Darker settings  
Send a fax in Error Correction Mode  
Send a basic fax  
You can easily send a single- or multiple-page black-and-white fax by using the control  
panel, as described here.  
NOTE: If you need printed confirmation that your faxes were successfully sent,  
enable fax confirmation before sending any faxes.  
Use the fax features  
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Chapter 11  
TIP: You can also send a fax manually from a phone or by using monitor dialing.  
These features allow you to control the pace of your dialing. They are also useful  
when you want to use a calling card to charge the call and you need to respond to  
tone prompts while dialing.  
To send a basic fax from the control panel  
1. Load your originals print side up into the document feeder tray. If you are sending a  
single-page fax, such as a photograph, you can also load your original print side down  
on the glass.  
NOTE: If you are sending a multiple-page fax, you must load the originals in the  
document feeder tray. You cannot fax a multiple-page document from the glass.  
2. Press Fax Menu.  
Enter the fax number by using the keypad, press to redial the last number dialed,  
or press to access speed dials.  
TIP: To add a pause in the fax number you are entering, press the Symbols  
(*) button repeatedly until a dash (-) appears on the display.  
3. Press Start Fax Black.  
•
If the device detects an original loaded in the automatic document feeder,  
the HP All-in-One sends the document to the number you entered.  
•
If the device does not detect an original loaded in the automatic document  
feeder, the Feeder Empty prompt appears. Make sure your original is loaded  
print side down on the glass, and then press to highlight Fax original from  
scanner glass, and press OK.  
TIP: If the recipient reports issues with the quality of the fax you sent, you can  
try changing the resolution or contrast of your fax.  
Related topics  
•
•
•
•
•
“Send a fax manually from a phone” on page 133  
“Send a fax using monitor dialing” on page 134  
“Change the fax resolution and Lighter/Darker settings” on page 137  
“Print fax confirmation reports” on page 150  
“Send a color original or photo fax” on page 136  
Send a fax using speed dials  
You can quickly send a black-and-white or color fax from the HP All-in-One using speed  
dials. This section provides instructions for sending the fax in black and white.  
132  
Use the fax features  
   
To send a fax using speed dials from the control panel  
1. Load your originals print side up into the document feeder tray. If you are sending a  
single-page fax, such as a photograph, you can also load your original print side down  
on the glass.  
NOTE: If you are sending a multiple-page fax, you must load the originals in the  
document feeder tray. You cannot fax a multiple-page document from the glass.  
2. Press Fax Menu.  
3. Press to access speed dials.  
4. Press until the appropriate speed dial entry is highlighted, or enter the speed dial  
code by using the keypad on the control panel.  
Press OK.  
5. Press Start Fax Black.  
•
If the device detects an original loaded in the automatic document feeder,  
the HP All-in-One sends the document to the number you entered.  
•
If the device does not detect an original loaded in the automatic document  
feeder, the Feeder Empty prompt appears. Make sure your original is loaded  
print side down on the glass, and then press to highlight Fax original from  
scanner glass, and press OK.  
TIP: If the recipient reports issues with the quality of the fax you sent, you can  
try changing the resolution or contrast of your fax.  
Related topics  
“Set up speed dialing” on page 65  
Send a fax manually from a phone  
Sending a fax manually allows you to make a phone call and talk with the recipient before  
you send the fax. This is useful if you want to inform the recipient that you are going to  
send them a fax before sending it. When you send a fax manually, you can hear the dial  
tones, telephone prompts, or other sounds through the handset on your telephone. This  
makes it easy for you to use a calling card to send your fax.  
Depending on how the recipient has their fax machine set up, the recipient might answer  
the phone, or the fax machine might take the call. If a person answers the phone, you  
can speak with the recipient before sending the fax. If a fax machine answers the call,  
you can send the fax directly to the fax machine when you hear the fax tones from the  
receiving fax machine.  
Send a fax  
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Chapter 11  
To send a fax manually from a connected phone  
1. Load your originals print side up into the document feeder tray.  
NOTE: This feature is not supported if you load your originals on the glass. You  
must load your originals in the document feeder tray.  
2. Dial the number by using the keypad on the phone that is connected to the HP All-in-  
One.  
NOTE: Do not use the keypad on the control panel of the HP All-in-One. You  
must use the keypad on your phone to dial the recipient's number.  
3. If the recipient answers the telephone, you can engage in a conversation before  
sending your fax.  
NOTE: If a fax machine answers the call, you will hear fax tones from the  
receiving fax machine. Proceed to the next step to transmit the fax.  
4. Once you are ready to send the fax, press Start Fax Black or Start Fax Color.  
If you were speaking with the recipient before sending the fax, inform the recipient  
that they should press Start on their fax machine after they hear fax tones.  
The telephone line is silent while the fax is transmitting. At this point, you can hang  
up the telephone. If you want to continue speaking with the recipient, remain on the  
line until the fax transmission is complete.  
Send a fax using monitor dialing  
Monitor dialing allows you to dial a number from the control panel as you would dial a  
regular telephone. When you send a fax using monitor dialing, you can hear the dial tones,  
telephone prompts, or other sounds through the speakers on the HP All-in-One. This  
enables you to respond to prompts while dialing, as well as control the pace of your  
dialing.  
NOTE: Make sure the fax volume is turned on, or you will not hear a dial tone.  
To send a fax using monitor dialing from the control panel  
1. Load your originals print side up into the document feeder tray. If you are sending a  
single-page fax, such as a photograph, you can also load your original print side down  
on the glass.  
2. Press Start Fax Black or Start Fax Color.  
3. Once you hear the dial tone, enter the number by using the keypad on the control  
panel.  
4. Follow any prompts that might occur.  
Your fax is sent when the receiving fax machine answers.  
Related topics  
•
•
“Adjust the volume” on page 26  
“Set up speed dialing” on page 65  
134  
Use the fax features  
   
Scan a fax to send from memory  
You can scan a black-and-white fax into memory and then send the fax from memory.  
This feature is useful if the fax number you are trying to reach is busy or temporarily  
unavailable. The HP All-in-One scans the originals into memory and sends them once it  
is able to connect to the receiving fax machine. After the HP All-in-One scans the pages  
into memory, you can immediately remove the originals from the document feeder tray.  
To scan a fax to send from memory  
1. Load your originals print side up into the document feeder tray. If you are sending a  
single-page fax, such as a photograph, you can also load your original print side down  
on the glass.  
2. Press the Fax Menu button twice to advance to the Fax Menu.  
3. Press until Scan and Fax is highlighted, and then press OK.  
4. Enter the fax number by using the keypad.  
5. Press Start Fax Black.  
NOTE: If you press Start Fax Color, the fax will be sent in black and white and  
a message appears on the display.  
The HP All-in-One scans the originals into memory and sends the fax when the  
receiving fax machine is available.  
Schedule a fax to send later  
You can schedule a black-and-white fax to be sent within the next 24 hours. This enables  
you to send a black-and-white fax late in the evening, when phone lines are not as busy  
or phone rates are lower, for example. The HP All-in-One automatically sends your fax  
at the specified time.  
You can only schedule one fax to be sent at a time. You can continue to send faxes  
normally, however, while a fax is scheduled.  
NOTE: You cannot schedule a color fax due to memory limitations.  
To schedule a fax from the control panel  
1. Load your originals print side up into the document feeder tray.  
2. Press the Fax Menu button twice to advance to the Fax Menu.  
3. Press until Send Fax Later is highlighted, and then press OK.  
4. Enter the send time by using the numeric keypad, and then press OK. If prompted,  
press 1 for AM, or 2 for PM.  
5. Enter the fax number by using the keypad.  
6. Press Start Fax Black.  
The HP All-in-One scans all pages and the scheduled time appears on the display.  
The HP All-in-One sends the fax at the scheduled time.  
Send a fax  
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Chapter 11  
To cancel a scheduled fax  
1. Press the Fax Menu button twice to advance to the Fax Menu.  
2. Press to highlight Send Fax Later and then press OK.  
The Fax Is Scheduled screen appears.  
3. Press to highlight Cancel scheduled fax and press OK.  
NOTE: You can also cancel the scheduled fax by pressing Cancel on the control  
panel when the Send Fax Later message is visible on the display.  
Broadcast a fax to multiple recipients  
You can send a fax to multiple recipients without first setting up a group speed dial.  
NOTE: The list of recipients you specify for this fax is not saved and only works for  
sending faxes in black. If you intend to send other faxes to the same recipient list, you  
should create a group speed dial list.  
To broadcast a fax to multiple recipients from the control panel  
1. Press Fax Menu twice to advance to the Fax Menu screen.  
2. Press to highlight Broadcast Fax, and press OK.  
The Enter Fax Number screen appears.  
3. Enter the fax number by using the keypad, or press to access speed dials.  
NOTE: You can add up to 20 individual fax numbers.  
4. Press Start Fax Black.  
5. When prompted, load your originals print side up and top first in the center of the  
document feeder tray.  
6. Press Start Fax Black again.  
Related topics  
“Set up group speed dial entries” on page 66  
Send a color original or photo fax  
You can fax a color original or photo from the HP All-in-One. If the HP All-in-One  
determines that the recipient's fax machine only supports black-and-white faxes, the  
HP All-in-One sends the fax in black and white.  
HP recommends that you use only color originals for color faxing.  
136  
Use the fax features  
         
To send a color fax from the control panel  
1. Load your originals print side up into the document feeder tray. If you are sending a  
single-page fax, such as a photograph, you can also load your original print side down  
on the glass.  
NOTE: If you are sending a multiple-page fax, you must load the originals in the  
document feeder tray. You cannot fax a multiple-page document from the glass.  
2. Enter the fax number by using the keypad.  
TIP: To add a pause in the fax number you are entering, press the Symbols  
(*) button repeatedly until a dash (-) appears on the display.  
3. Press Start Fax Color.  
•
If the device detects an original loaded in the automatic document feeder,  
the HP All-in-One sends the document to the number you entered.  
•
If the device does not detect an original loaded in the automatic document  
feeder, the Feeder Empty prompt appears. Make sure your original is loaded  
print side down on the glass, and then press to highlight Fax original from  
scanner glass, and press OK.  
NOTE: If the recipient's fax machine only supports black-and-white faxes, the HP All-  
in-One automatically sends the fax in black and white. A message appears after the  
fax has been sent indicating that the fax was sent in black and white. Press OK to  
clear the message.  
Change the fax resolution and Lighter/Darker settings  
You can change the Resolution and Lighter/Darker settings for documents that you are  
faxing.  
NOTE: These settings do not affect copy settings. Copy resolution and lightness/  
darkness are set independently from fax resolution and lightness/darkness. Also, the  
settings that you change from the control panel do not affect faxes you send from your  
computer.  
This section contains the following topics:  
•
•
•
Change the fax resolution  
Change the Lighter/Darker setting  
Set new default settings  
Change the fax resolution  
The Resolution setting affects the transmission speed and quality of faxed black-and-  
white documents. If the receiving fax machine does not support the resolution you have  
chosen, the HP All-in-One sends faxes at the highest resolution supported by the  
receiving fax machine.  
NOTE: You can only change the resolution for faxes that you are sending in black  
and white. The HP All-in-One sends all color faxes using Fine resolution.  
Send a fax  
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Chapter 11  
The following resolution settings are available for sending faxes: Fine, Very Fine,  
Photo, and Standard.  
•
Fine: provides high-quality text suitable for faxing most documents. This is the default  
setting. When sending faxes in color, the HP All-in-One always uses the Fine setting.  
•
Very Fine: provides the best quality fax when you are faxing documents with very  
fine detail. If you choose Very Fine, be aware that the faxing process takes longer to  
complete and you can only send black-and-white faxes using this resolution. If you  
send a color fax, it will be sent using Fine resolution instead.  
•
•
Photo: provides the best quality fax when sending photographs in black and white.  
If you choose Photo, be aware that the faxing process takes longer to complete.  
When faxing photographs in black and white, HP recommends that you choose  
Photo.  
Standard: provides a lower quality fax so that the faxing process will take less time  
to complete.  
When you exit the Fax menu, this option returns to the default setting unless you set your  
changes as the default.  
To change the resolution from the control panel  
1. Press Fax Menu.  
The Enter Fax Number screen appears.  
2. Enter the fax number by using the keypad, press to redial the last number dialed,  
or press to access speed dials.  
3. Press Fax Menu again.  
The Fax Menu appears.  
4. Press to highlight Resolution, and then press OK.  
Press to highlight a resolution setting, and then press OK.  
5. Press Start Fax Black.  
NOTE: If you press Start Fax Color, the fax will be sent using the Fine setting.  
6. When prompted, load your originals print side up and top first in the center of the  
document feeder tray.  
7. Press Start Fax Black again.  
Related topics  
“Set new default settings” on page 139  
Change the Lighter/Darker setting  
You can change the contrast of a fax to be darker or lighter than the original. This feature  
is useful if you are faxing a document that is faded, washed out, or handwritten. You can  
darken the original by adjusting the contrast.  
NOTE: The Lighter/Darker setting applies to black and white faxes only, not color  
faxes.  
When you exit the Fax menu, this option returns to the default setting unless you set your  
changes as the default.  
138  
Use the fax features  
   
To change the Lighter/Darker setting from the control panel  
1. Press Fax Menu.  
The Enter Fax Number screen appears.  
2. Enter the fax number by using the keypad, press to redial the last number dialed,  
or press to access speed dials.  
3. Press Fax Menu again.  
The Fax Menu appears.  
4. Press to highlight Lighter/Darker, and then press OK.  
The Lighter/Darker menu appears.  
5. Press to lighten the fax or press to darken it.  
The indicator moves to the left or right as you press an arrow.  
6. Press Start Fax Black.  
7. When prompted, load your originals print side up and top first in the center of the  
document feeder tray.  
8. Press Start Fax Black again.  
Related topics  
“Set new default settings” on page 139  
Set new default settings  
You can change the default value for the Resolution and Lighter/Darker settings  
through the control panel.  
To set new default settings from the control panel  
1. Press Fax Menu until the Fax Menu appears.  
You might need to press Fax Menu more than once to display this menu.  
2. Make your changes to Resolution and Lighter/Darker.  
3. Press to highlight Set As New Defaults, and then press OK.  
Send a fax in Error Correction Mode  
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting  
errors that occur during transmission and automatically requesting retransmission of the  
erroneous portion. Phone charges are unaffected, or might even be reduced, on good  
phone lines. On poor phone lines, ECM might increase sending time and phone charges,  
but sends the data much more reliably. The default setting is On. Turn ECM off only if it  
increases phone charges substantially, and you can accept poorer quality in exchange  
for reduced charges.  
Before turning the ECM setting off, consider the following. If you turn ECM off  
•
•
•
The quality and transmission speed of faxes you send and receive are affected.  
The Fax Speed is automatically set to Medium (14400).  
You will no longer be able to send or receive faxes in color.  
Send a fax  
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Chapter 11  
To change the ECM setting from the control panel  
1. Press Setup.  
2. Press to highlight Advanced Fax Setup, and then press OK.  
The Advanced Fax Setup menu appears.  
3. Press to highlight Error Correction Mode, and then press OK.  
The Error Correction Mode menu appears.  
4. Press to highlight Off or On.  
5. Press OK.  
Receive a fax  
The HP All-in-One can receive faxes automatically or manually. If you turn off the Auto  
Answer option, you will need to receive faxes manually. If you turn on the Auto  
Answer option (the default setting), the HP All-in-One automatically answers incoming  
calls and receives faxes after the number of rings specified by the Rings to Answer  
setting. (The default Rings to Answer setting is five rings.)  
You can receive faxes manually from a phone that is:  
•
•
Directly connected to the HP All-in-One (on the 2-EXT port)  
On the same telephone line, but not directly connected to the HP All-in-One  
If you receive a legal-size fax and the HP All-in-One is not currently set to use legal-size  
paper, the device reduces the fax so that it fits on the paper that is loaded in the HP All-  
in-One. If you have disabled the Automatic Reduction feature, the HP All-in-One might  
print the fax on more than one page.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
Receive a fax manually  
Set up backup fax reception  
Reprint received faxes from memory  
Poll to receive a fax  
Forward faxes to another number  
Set the paper size for received faxes  
Set up the HP All-in-One to check the paper type before printing faxes  
Set automatic reduction for incoming faxes  
Block junk fax numbers  
Receive a fax manually  
When you are on the phone, the person you are speaking with can send you a fax while  
you are still connected. This is referred to as manual faxing. Use the instructions in this  
section to receive a manual fax.  
You can receive faxes manually from a phone that is:  
•
•
Directly connected to the HP All-in-One (on the 2-EXT port)  
On the same phone line, but not directly connected to the HP All-in-One  
140  
Use the fax features  
       
To receive a fax manually  
1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray.  
2. Remove any originals from the document feeder tray.  
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming  
call before the HP All-in-One answers. Or, turn off the Auto Answer setting so that  
the HP All-in-One does not automatically answer incoming calls.  
4. If you are currently on the phone with the sender, instruct the sender to press Start  
on their fax machine.  
5. When you hear fax tones from a sending fax machine, do the following:  
a. Press Start Fax Black or Start Fax Color on the control panel of the HP All-in-  
One.  
b. When prompted, press to highlight Receive Fax Manually, and then press  
OK.  
6. Press Start Fax Black again.  
7. After the HP All-in-One begins to receive the fax, you can hang up the phone or remain  
on the line. The phone line is silent during fax transmission.  
Related topics  
•
•
“Set the number of rings before answering” on page 62  
“Set the answer mode” on page 62  
Set up backup fax reception  
Depending on your preference and security requirements, you can set up the HP All-in-  
One to store all the faxes it receives, only the faxes it receives while the device is in an  
error condition, or none of the faxes it receives.  
The following Backup Fax Reception modes are available:  
On  
The default setting. When Backup Fax Reception is On, the HP All-in-One  
stores all faxes it receives in memory. This enables you to reprint one or all  
of the most recently printed faxes if they are still saved in memory.  
NOTE: When the memory gets low, the HP All-in-One overwrites the  
oldest, printed faxes as it receives new faxes. If the memory becomes full  
of unprinted faxes, the HP All-in-One will stop answering incoming fax calls.  
NOTE: If you receive a fax that is too large, such as a very detailed color  
photo, it might not be stored in memory due to memory limitations.  
On Error Only  
Causes the HP All-in-One to store faxes in memory only if there is an error  
condition that prevents the HP All-in-One from printing the faxes (for  
example, if the HP All-in-One runs out of paper). The HP All-in-One will  
continue to store incoming faxes as long as there is memory available. (If  
the memory becomes full, the HP All-in-One will stop answering incoming  
fax calls.) When the error condition is resolved, the faxes stored in memory  
print automatically and are then deleted from memory.  
Off  
Means that faxes are never stored in memory. (You might want to turn off  
Backup Fax Reception for security purposes, for example.) If an error  
condition occurs that prevents the HP All-in-One from printing (for example,  
the HP All-in-One runs out of paper), the HP All-in-One will stop answering  
incoming fax calls.  
Receive a fax  
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NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-One, all  
faxes stored in memory are deleted, including any unprinted faxes that you might have  
received while the HP All-in-One was in an error condition. You will need to contact  
the senders to ask them to resend any unprinted faxes. For a list of the faxes you  
have received, print the Fax Log. The Fax Log is not deleted when the HP All-in-One  
is turned off.  
To set backup fax reception from the control panel  
1. Press Setup.  
2. Press to highlight Advanced Fax Setup, and then press OK.  
The Advanced Fax Setup menu appears.  
3. Press to highlight Backup Fax Reception, and then press OK.  
The Backup Fax Reception menu appears.  
4. Press to highlight On, On Error Only, or Off.  
5. Press OK.  
Related topics  
“Reprint received faxes from memory” on page 142  
Reprint received faxes from memory  
If you set the Backup Fax Reception mode to On, the HP All-in-One stores faxes it  
receives in memory, whether the device has an error condition or not.  
NOTE: After the memory becomes full, the HP All-in-One overwrites the oldest,  
printed faxes as it receives new faxes. If all the stored faxes are unprinted, the HP All-  
in-One will not receive any more fax calls until you print or delete the faxes from  
memory. You might also want to delete the faxes in memory for security or privacy  
purposes.  
You can choose to reprint one or reprint all faxes in memory. For example, you might  
need to reprint your faxes if you lost the copy of your last printout.  
To reprint faxes in memory from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Press Setup.  
3. Press to highlight Tools, and then press OK.  
The Tools menu appears.  
4. Press to highlight Reprint Faxes in Memory, and then press OK.  
The Reprint menu appears.  
5. Do one of the following:  
To reprint one fax from memory  
a. Press to highlight One Fax, and then press OK.  
The Select Fax menu appears.  
b. Press to highlight a fax number, and then press OK.  
142  
Use the fax features  
   
To reprint all faxes in memory  
▲ Press to highlight All faxes in memory, and then press OK.  
6. If you want to stop reprinting the faxes in memory, press Cancel.  
To delete all the faxes in memory from the control panel  
1. Press Setup.  
2. Press to highlight Tools, and then press OK.  
The Tools menu appears.  
3. Press to highlight Clear Fax Log, and then press OK.  
NOTE: You can also delete any faxes stored in memory by turning off the HP All-in-  
One. Press the On button to turn off the HP All-in-One. All faxes stored in memory  
will be deleted from memory when you turn off the power to the HP All-in-One.  
Related topics  
“Set up backup fax reception” on page 141  
Poll to receive a fax  
Polling allows the HP All-in-One to ask another fax machine to send a fax that it has in  
its queue. When you use the Poll to Receive feature, the HP All-in-One calls the  
designated fax machine and requests the fax from it. The designated fax machine must  
be set for polling and have a fax ready to send.  
NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes  
are a security feature that require the receiving fax machine to provide a pass code  
to the device it is polling in order to receive the fax. Make sure the device you are  
polling does not have a pass code set up or the HP All-in-One will not be able to  
receive the fax.  
To set up poll to receive a fax from the control panel  
1. Press the Fax Menu button twice to advance to the Fax Menu.  
2. Press to highlight Poll to Receive, and then press OK.  
3. When prompted, enter the fax number of the other fax machine.  
4. Press Start Fax Black or Start Fax Color.  
NOTE: If you press Start Fax Color but the sender sent the fax in black and  
white, the HP All-in-One prints the fax in black and white.  
Forward faxes to another number  
You can set up the HP All-in-One to forward your faxes to another fax number. If you  
receive a color fax, the HP All-in-One forwards the fax in black and white.  
HP recommends that you verify the number you are forwarding to is a working fax line.  
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.  
Receive a fax  
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To forward faxes from the control panel  
1. Press Setup.  
2. Press to highlight Advanced Fax Setup, and then press OK.  
The Advanced Fax Setup menu appears.  
3. Press to highlight Fax Forwarding, and then press OK.  
The Fax Forwarding menu appears.  
4. Press until On-Forward or On-Print & Forward appears, and then press OK.  
•
Choose On-Forward if you want to forward the fax to another number without  
printing a backup copy on the HP All-in-One.  
NOTE: If the HP All-in-One is not able to forward the fax to the designated  
fax machine (if it is not turned on, for example), the HP All-in-One will print the  
fax. If you set up the HP All-in-One to print error reports for received faxes, it  
will also print an error report.  
•
Choose On-Print & Forward to print a backup copy of your received fax on the  
HP All-in-One while forwarding the fax to another number.  
5. At the prompt, enter the number of the fax machine that will receive the forwarded  
faxes, and then press OK.  
6. At the prompt, enter a start time and date and a stop time and date, and then press  
OK.  
If the HP All-in-One loses power when Fax Forwarding is set up, the HP All-in-One  
saves the Fax Forwarding setting and phone number. When power is restored to  
the device, the Fax Forwarding setting is still On.  
NOTE: You can cancel fax forwarding by pressing Cancel on the control panel  
when the Fax Forwarding message is visible on the display, or you can select  
Off from the Fax Forwarding menu.  
Set the paper size for received faxes  
You can select the paper size for received faxes. The paper size you select should match  
what is loaded in your input tray. Faxes can be printed on letter, A4, or legal paper only.  
NOTE: If an incorrect paper size is loaded in the input tray when you receive a fax,  
the fax does not print and an error message appears on the display. Load letter, A4,  
or legal paper, and then press OK to print the fax.  
To set the paper size for received faxes from the control panel  
1. Press Setup.  
2. Press to highlight Basic Fax Setup, and then press OK.  
The Basic Fax Setup menu appears.  
3. Press to highlight Fax Paper Size, and then press OK.  
The Fax Paper Size menu appears.  
4. Press to highlight an option, and then press OK.  
Set up the HP All-in-One to check the paper type before printing faxes  
By default, the HP All-in-One checks the paper type before printing a fax to ensure plain  
paper is loaded in the input tray. This prevents wasted paper and ink that might result  
144  
Use the fax features  
       
from printing faxes on photo or transparency paper left in the input tray from a previous  
job.  
If you have plain paper loaded and the HP All-in-One is erroneously detecting your paper  
as a type other than plain, you can change the Paper Checking setting, so this detection  
does not take place before printing faxes.  
NOTE: The HP All-in-One always checks the paper size before printing faxes,  
regardless of the Paper Checking setting. This is to prevent ink from overprinting into  
the device if a full-size fax was printed on small-size paper.  
To turn off paper checking from the control panel  
1. Press Setup.  
2. Press to highlight Basic Fax Setup, and then press OK.  
3. Press to highlight Paper Checking, and then press OK.  
4. Press to highlight Off, and then press OK.  
Set automatic reduction for incoming faxes  
The Automatic Reduction setting determines what the HP All-in-One does if it receives  
a fax that is too large for the default paper size. This setting is turned on by default, so  
the image of the incoming fax is reduced to fit on one page, if possible. If this feature is  
turned off, information that does not fit on the first page is printed on a second page.  
Automatic Reduction is useful when you receive a legal-size fax and letter-size paper  
is loaded in the input tray.  
To set automatic reduction from the control panel  
1. Press Setup.  
2. Press to highlight Advanced Fax Setup, and then press OK.  
The Advanced Fax Setup menu appears.  
3. Press to highlight Automatic Reduction, and then press OK.  
The Automatic Reduction menu appears.  
4. Press to highlight Off or On.  
5. Press OK.  
Block junk fax numbers  
If you subscribe to a caller ID service through your phone provider, you can block specific  
fax numbers, so the HP All-in-One does not print faxes received from those numbers in  
the future. When an incoming fax call is received, the HP All-in-One compares the number  
to the list of junk fax numbers you set up to determine if the call should be blocked. If the  
number matches a number in the blocked fax numbers list, the fax is not printed. (The  
maximum number of fax numbers you can block varies by model.)  
This section contains the following topics:  
•
•
•
Set the junk fax mode  
Add numbers to the junk fax list  
Remove numbers from the junk fax list  
Receive a fax  
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Chapter 11  
NOTE: This feature is not supported in all countries/regions. If it is not supported in  
your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax  
Setup menu.  
Set the junk fax mode  
By default, Block Junk Fax mode is turned On. If you do not subscribe to a caller ID  
service through your phone provider, or do not want to use this feature, you can turn off  
this setting.  
To set the junk fax mode  
1. Press Setup.  
2. Press to highlight Basic Fax Setup, and then press OK.  
The Basic Fax Setup menu appears.  
3. Press to highlight Junk Fax Blocker Set Up, and then press OK.  
The Junk Fax Blocker Set Up menu appears.  
4. Press to highlight Block Junk Fax, and then press OK.  
5. Press to highlight On or Off, and then press OK.  
Add numbers to the junk fax list  
There are two ways to add a number to your junk list. You can select numbers from your  
caller ID history, or you can enter new numbers. The numbers in your junk list will be  
blocked if Block Junk Fax mode is set to On.  
To select a number from the caller ID list  
1. Press Setup.  
2. Press to highlight Basic Fax Setup, and then press OK.  
The Basic Fax Setup menu appears.  
3. Press to highlight Junk Fax Blocker Set Up, and then press OK.  
The Junk Fax Blocker menu appears.  
4. Press to highlight Add number to Junk List, and then press OK.  
The How to Add menu appears.  
5. Press to highlight Select number from Caller ID history, and then press OK.  
The Add Numbers menu appears.  
6. Press to scroll through the numbers from which you have received faxes. When  
the number you want to block is highlighted, press OK to select it.  
7. When the Junk Fax Blocker prompt appears, do one of the following:  
•
If you want to add another number to the list of junk fax numbers, repeat  
steps 4 through 6.  
•
If you are done, press Back.  
To manually enter a number to block  
1. Press Setup.  
2. Press to highlight Basic Fax Setup, and then press OK.  
The Basic Fax Setup menu appears.  
146  
Use the fax features  
   
3. Press to highlight Junk Fax Blocker Set Up, and then press OK.  
The Junk Fax Blocker menu appears.  
4. Press to highlight Add number to Junk List, and then press OK.  
The How to Add menu appears.  
5. Press to highlight Enter new number, and then press OK.  
The Enter Junk Number menu appears.  
6. Use the keypad to enter a fax number to block, and then press OK.  
Make sure you accurately enter the caller ID of the number you want to block. On  
many junk faxes, the number that is printed in the fax header is different than the  
actual caller ID number.  
7. When the Junk Fax Blocker prompt appears, do one of the following:  
•
If you want to add another number to the list of junk fax numbers, repeat  
steps 4 through 6.  
•
If you are done, press Back.  
Remove numbers from the junk fax list  
If you no longer want to block a fax number, you can remove a number from your junk  
fax list.  
To remove a number from the junk fax list  
1. Press Setup.  
2. Press to highlight Basic Fax Setup, and then press OK.  
The Basic Fax Setup menu appears.  
3. Press to highlight Junk Fax Blocker Set Up, and then press OK.  
The Junk Fax Blocker menu appears.  
4. Press to highlight Remove from Junk List, and then press OK.  
The Remove Numbers menu appears.  
5. Press to scroll through the numbers you have blocked. When the number you want  
to remove is highlighted, press OK to select it.  
Fax over the Internet using IP phone  
You might subscribe to a low-cost phone service that allows you to send and receive  
faxes with the HP All-in-One by using the Internet. This method is called Fax over Internet  
Protocol (FoIP). You probably use a FoIP service (provided by your telephone company)  
if you:  
•
•
Dial a special access code along with the fax number, or  
Have an IP converter box that connects to the Internet and provides analog phone  
ports for the fax connection.  
NOTE: You can only send and receive faxes by connecting a phone cord to the 1-  
LINE port on the back of the HP All-in-One, not by connecting the phone cord to the  
Ethernet port. This means that your connection to the Internet must be done either  
through a converter box (which supplies regular analog phone jacks for fax  
connections) or your telephone company.  
The FoIP service might not work properly when the HP All-in-One is sending and receiving  
faxes at high speed (33600 bps). If you experience problems sending and receiving faxes,  
Fax over the Internet using IP phone  
147  
     
Chapter 11  
use a slower fax speed. You can do this by changing the Fax Speed setting from Fast  
(33600) (the default) to Medium (14400).  
You should also check with your telephone company to make sure their Internet phone  
service supports faxing. If they do not support faxing, you might encounter intermittent  
problems when trying to send and receive faxes through the Internet.  
Related topics  
“Set the fax speed” on page 30  
Stop faxing  
You can cancel a fax you are sending or receiving at any time.  
To stop faxing from the control panel  
▲ Press Cancel on the control panel to stop a fax you are sending or receiving. If the  
HP All-in-One does not stop faxing, press Cancel again.  
The HP All-in-One prints any pages it has already started printing and then cancels  
the remainder of the fax. This can take a few moments.  
To cancel a number you are dialing  
▲ Press Cancel to cancel a number you are currently dialing.  
148  
Use the fax features  
   
12 Print reports and forms  
The HP All-in-One enables you to print reports and to control when reports are printed  
automatically. You can also print forms such as ruled papers and checklists.  
rms  
This section contains the following topics:  
d
•
•
Print reports  
Print forms  
s
r
Print reports  
P
The HP All-in-One allows you to print reports and to control when reports are printed  
automatically. Use the reporting features to print self-test reports and fax reports.  
NOTE: Some reports might not be available in your country/region.  
This section contains the following topics:  
•
•
Print a self-test report  
Print fax reports  
Print a self-test report  
If you are experiencing problems with printing, print a self-test report before you replace  
the ink cartridges. This report provides useful information on several aspects of your  
device, including your ink cartridges.  
To print a self-test report  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
2. Press Setup.  
3. Press to highlight Print Report, and then press OK.  
4. Press to highlight Self-Test Report, and then press OK.  
The HP All-in-One prints a self-test report, which contains the following information:  
•
Product information: includes the model number, serial number, and other  
product information.  
•
•
Revision information: includes the firmware version number.  
Ink delivery system information: displays the approximate ink level of each  
installed ink cartridge, the status of each ink cartridge, the date each cartridge  
was installed, and the date each cartridge will expire.  
•
Print quality pattern: displays six color blocks, representing each of the six  
installed cartridges. Solid, even blocks of color indicate there are no print quality  
problems. When streaks are displayed or there are missing blocks, clean the print  
head using the procedure described in “Clean the print head” on page 162. If the  
color blocks still show print quality problems after cleaning the print head, align  
the printer using the procedure described in “Align the printer” on page 161. If  
Print reports and forms  
149  
       
Chapter 12  
the color blocks continue to show print quality problems after cleaning and  
aligning, contact HP support.  
P
r
•
•
Bluetooth information: lists the settings for the optional Bluetooth device.  
History log: contains information that might be used for diagnostic purposes if  
you need to call HP support.  
Print fax reports  
You can set up the HP All-in-One to print error reports and confirmation reports  
automatically for each fax you send and receive. You can also manually print system  
reports as you need them; these reports provide useful system information about the  
HP All-in-One.  
By default, the HP All-in-One is set to print a report only if there is a problem with sending  
or receiving a fax. A confirmation message that indicates whether a fax was successfully  
sent appears briefly on the display after each transaction.  
This section contains the following topics:  
•
•
•
•
Print fax confirmation reports  
Print fax error reports  
Print the fax log  
Print other reports  
Print fax confirmation reports  
If you need printed confirmation that your faxes were successfully sent, follow these  
instructions to enable fax confirmation before sending any faxes. Select either On Fax  
Send or Send & Receive.  
The default fax confirmation setting is Off. This means that the HP All-in-One will not print  
a confirmation report for each fax sent or received. A confirmation message indicating  
whether a fax was successfully sent appears briefly on the display after each transaction.  
To enable fax confirmation from the control panel  
1. Press Setup.  
2. Press to highlight Print Report, and then press OK.  
The Print Report menu appears.  
150  
Print reports and forms  
     
3. Press to highlight Fax Confirmation, and then press OK.  
4. Press to select one of the following, and then press OK.  
Off  
Does not print a fax confirmation report when you send and receive  
faxes successfully. This is the default setting.  
rms  
On Fax Send  
Prints a fax confirmation report for every fax you send.  
Prints a fax confirmation report for every fax you receive.  
Prints a fax confirmation report for every fax you send and receive.  
d
On Fax Receive  
Send & Receive  
s
r
TIP: If you choose On Fax Send or Send & Receive, and scan your fax to send  
from memory, you can include an image of the first page of the fax on the Fax  
Sent Confirmation report. Press to highlight Image on Fax Send Report.  
Select On from the Image on Fax Send Report menu.  
P
Print fax error reports  
You can configure the HP All-in-One so that it automatically prints a report when there is  
an error during transmission or reception.  
To set the HP All-in-One to print fax error reports automatically  
1. Press Setup.  
2. Press to highlight Print Report, and then press OK.  
The Print Report menu appears.  
3. Press to highlight Fax Error Report, and then press OK.  
4. Press to select one of the following, and then press OK.  
Send & Receive  
Off  
Prints whenever there is any kind of fax error. This is the default setting.  
Does not print any fax error reports.  
On Fax Send  
On Fax Receive  
Prints whenever there is a transmission error.  
Prints whenever there is a receiving error.  
Print the fax log  
The fax log enables you to print a log of approximately the last 30 fax transactions. If a  
fax transaction had an error, the error is indicated by an error code in the fax log.  
If necessary (for security purposes, for example), you can easily clear the entire log from  
memory. This also deletes any saved faxes from memory.  
To print the fax log from the control panel  
1. Press Setup.  
2. Press to highlight Print Report, and then press OK.  
The Print Report menu appears.  
3. Press to highlight Fax Log, and then press OK to print the Fax Log.  
Print reports  
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Chapter 12  
To clear the fax log from memory  
1. Press Setup.  
2. Press to highlight Tools, and then press OK.  
The Tools menu appears.  
P
3. Press to highlight Clear Fax Log, and then press OK.  
The fax log and any faxes that might have been stored in memory are deleted.  
r
NOTE: Clearing the fax log will not clear the caller ID history. To delete caller ID  
history, clear the fax log, then turn off the HP All-in-One, and then turn it back on.  
Related topics  
“The fax log report shows an error” on page 256  
Print other reports  
You can manually generate reports about the HP All-in-One, such as the status of the  
last fax you sent or a list of programmed speed dial entries.  
To print reports from the control panel  
1. Press Setup.  
2. Press to highlight Print Report, and then press OK.  
The Print Report menu appears.  
3. Press to select one of the following, and then press OK.  
Fax Confirmation Lets you set up fax confirmation reports to print automatically.  
TIP: If you choose On Fax Send or Send & Receive, and scan your  
fax to send from memory, you can include an image of the first page of  
the fax on the Fax Sent Confirmation report. Press  
to highlight  
Image on Fax Send Report. Select On from the Image on Fax Send  
Report menu.  
Fax Error Report Lets you set up fax error reports to print automatically.  
Image on Fax  
Send Report  
If you choose On Fax Send or Send & Receive, and scan your fax to  
send from memory, you can include an image of the first page of the fax  
on the Fax Sent Confirmation report. Press  
to highlight Image on  
Fax Send Report. Select On from the Image on Fax Send Report  
menu.  
Last Transaction Prints details of the last fax transaction.  
Fax Log  
Prints summary of last fax transaction.  
Speed Dial List  
Prints a list of programmed speed dial entries. You can also print this  
report by selecting Print Speed Dial List from the Speed Dial Setup  
menu.  
Caller ID Report  
If you subscribe to a caller ID service through your phone provider, this  
report prints a list of approximately the last 30 fax calls you received.  
The report shows the phone number, date and time, and, depending on  
152  
Print reports and forms  
   
the format your phone provider uses to transmit caller ID information,  
might include the name of the sender.  
NOTE: This feature is not supported in all countries/regions. If it is not  
supported in your country/region, Caller ID Report does not appear in  
the Print Report menu.  
rms  
Junk Fax Report  
If you subscribe to a caller ID service through your phone provider, and  
have designated any numbers as junk fax numbers, this report prints a  
list of the phone numbers you have blocked. (The maximum number of  
fax numbers you can block varies by model.)  
d
s
r
NOTE: This feature is not supported in all countries/regions. If it is not  
supported in your country/region, Junk Fax Report does not appear in  
the Print Report menu.  
P
Related topics  
•
•
•
•
•
“Print fax confirmation reports” on page 150  
“Print fax error reports” on page 151  
“Print the fax log” on page 151  
“Set up speed dialing” on page 65  
“Block junk fax numbers” on page 145  
Print forms  
The HP All-in-One contains built-in templates that enable you to print common forms,  
such as narrow or wide ruled notebook paper, graph paper, task checklists, and music  
sheets on plain letter- or A4-size paper.  
To print forms from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Press Setup.  
The Setup menu appears.  
3. Press to highlight Printable School Papers, and then press OK.  
The Printable School Papers menu appears.  
4. Press to highlight the form you want to print, and then press OK.  
5. Press or to enter the number of pages you want to print, and then press OK.  
Print forms  
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Chapter 12  
P
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154  
Print reports and forms  
13 Maintain the HP All-in-One  
The HP All-in-One requires little maintenance. Sometimes you might want to clean the  
glass and lid backing to remove surface dust and ensure that your copies and scans  
remain clear. You will also need to replace ink cartridges, clean the print head assembly,  
or align the printer from time to time. This section provides instructions for keeping the  
HP All-in-One in top working condition. Perform these simple maintenance procedures  
as necessary.  
This section contains the following topics:  
•
•
•
•
•
•
Clean the HP All-in-One  
Check the estimated ink levels  
Work with ink cartridges  
Self-maintenance sounds  
Reduce energy consumption when the HP All-in-One is off  
Turn off the HP All-in-One  
l
Clean the HP All-in-One  
To ensure that your copies and scans remain clear, you might need to clean the glass  
and lid backing. You might also want to dust the exterior of the HP All-in-One.  
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones  
(Q6260A) that provides everything needed to safely clean your HP device. For more  
information, go to: www.hp.com/buy/supplies.  
This section contains the following topics:  
•
•
•
Clean the glass  
Clean the lid backing  
Clean the exterior  
Clean the glass  
Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface  
slows down performance and affects the accuracy of features such as Fit to Page.  
In addition to the main glass surface, you might also need to clean the small glass strip  
inside the automatic document feeder. Streaks can occur if the glass strip inside the  
automatic document feeder is dirty.  
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To clean the glass  
1. Turn off the HP All-in-One, and raise the lid.  
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive  
glass cleaner.  
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on  
the glass, since they can damage it. Do not place or spray liquid directly on the  
glass. The liquid might seep under the glass and damage the device.  
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.  
4. Turn on the HP All-in-One.  
To clean the glass strip inside the automatic document feeder  
1. Turn off the HP All-in-One.  
2. Lift the cover of the automatic document feeder.  
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3. Lift the automatic document feeder mechanism.  
There is a glass strip under the automatic document feeder mechanism.  
4. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive  
glass cleaner.  
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on  
the glass, since they can damage it. Do not place or spray liquid directly on the  
glass. The liquid might seep under the glass and damage the device.  
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Maintain the HP All-in-One  
5. Lower the automatic document feeder mechanism, and then close the cover of the  
automatic document feeder.  
6. Turn on the HP All-in-One.  
Clean the lid backing  
Minor debris can accumulate on the white document backing located underneath the lid  
of the HP All-in-One.  
To clean the lid backing  
1. Turn off the HP All-in-One, and raise the lid.  
2. Clean the white document backing with a soft cloth or sponge slightly moistened with  
a mild soap and warm water.  
Wash the backing gently to loosen debris. Do not scrub the backing.  
3. Dry the backing with a dry, soft, lint-free cloth.  
CAUTION: Do not use paper-based wipes, as these might scratch the backing.  
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)  
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual  
alcohol.  
l
CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP All-  
in-One, as this might damage the device.  
Clean the exterior  
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the  
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from  
the control panel and the interior of the HP All-in-One.  
CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol  
or alcohol-based cleaning products.  
Check the estimated ink levels  
You can easily check the ink supply level to determine how soon you might need to  
replace an ink cartridge. The ink supply level shows an estimate of the amount of ink  
remaining in the ink cartridges.  
NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink  
levels in ink cartridges that are refilled or have been used in other devices might not  
register accurately.  
NOTE: Ink from the cartridges is used in the printing process in a number of different  
ways, including in the initialization process, which prepares the device and cartridges  
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing  
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more  
information, see www.hp.com/go/inkusage.  
Check the estimated ink levels  
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To check the ink levels from the control panel  
1. Press Setup.  
2. Press to highlight Tools, and then press OK.  
3. Press to highlight Display Ink Gauge, and then press OK.  
The HP All-in-One displays a gauge that shows the estimated ink levels of all  
cartridges installed.  
4. Press any button to return to the Tools menu.  
M
To check the ink levels from the HP Photosmart Software  
1. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties dialog  
box. In the Print Properties dialog box, click the Services tab, and then click  
Service this device.  
The Printer Toolbox appears.  
2. Click the Estimated Ink Level tab.  
The estimated ink levels for the ink cartridges appear.  
TIP: You can also print a self-test report to see if ink cartridges might need to be  
replaced.  
Related topics  
“Print a self-test report” on page 149  
Work with ink cartridges  
To ensure the best print quality from the HP All-in-One, you will need to perform some  
simple maintenance procedures and, when prompted by a message on the display,  
replace the ink cartridges.  
This section contains the following topics:  
•
•
•
•
•
Replace the ink cartridges  
Align the printer  
Clean the print head  
Clean the ink cartridge contacts  
Remove ink from your skin and clothing  
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Maintain the HP All-in-One  
 
Replace the ink cartridges  
Follow these instructions when you need to replace ink cartridges.  
NOTE: If you are installing ink cartridges in the HP All-in-One for the first time, be  
sure to use only the ink cartridges that came with the device. The ink in these  
cartridges is specially formulated to mix with the ink in the print head assembly at first-  
time setup.  
If you do not already have replacement ink cartridges for the HP All-in-One, to order  
cartridges, go to www.hp.com/buy/supplies. If prompted, choose your country/region,  
follow the prompts to select your product, and then click one of the shopping links on the  
page.  
To replace the ink cartridges  
1. Make sure the HP All-in-One is turned on.  
2. Open the ink cartridge door by lifting from the front center of the device, until the door  
locks into place.  
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3. Squeeze the bottom of the latch below the ink cartridge you want to replace, and then  
lift the latch.  
If you are replacing the black ink cartridge, lift the latch on the far left.  
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Chapter 13  
If you are replacing one of the five color ink cartridges, such as yellow, light cyan  
(blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center  
area.  
M
1
2
Ink cartridge latch for the black ink cartridge  
Ink cartridge latches for the color ink cartridges  
4. Pull the ink cartridge toward you out of its slot to remove it.  
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Maintain the HP All-in-One  
5. Remove the new ink cartridge from its packaging, and then, holding it by the handle,  
push the ink cartridge into the empty slot.  
Match the color and pattern of the ink cartridge to the color and pattern on the print  
carriage.  
6. Close the latch and make sure it is secure.  
l
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.  
8. Close the ink cartridge door.  
Related topics  
“Shop for ink supplies” on page 167  
Align the printer  
The HP All-in-One automatically aligns the print head when you install the ink cartridges  
during the initial setup. The HP All-in-One also aligns the print head during periodic  
Work with ink cartridges  
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Chapter 13  
maintenance to ensure excellent print quality. You might want to use this feature when  
the self-test report shows streaking or white lines through any of the blocks of color.  
If you still have print quality problems after aligning the printer, try cleaning the print head.  
If print quality problems persist after aligning and cleaning, contact HP support.  
To align the printer from the control panel  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
2. Press Setup.  
The Setup menu appears.  
3. Press to highlight Tools, and press OK.  
The Tools menu appears.  
4. Press to highlight Align Printer, and press OK.  
5. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.  
Recycle or discard the page.  
A success or failure message appears.  
M
NOTE: If you have colored paper loaded in the input tray when you align the  
printer, the alignment will fail. Load unused plain white paper into the input tray,  
and then try the alignment again.  
If the alignment fails again, you might have a defective sensor or ink cartridge.  
Contact HP support. Go to www.hp.com/support. If prompted, choose your  
country/region, and then click Contact HP for information on calling for technical  
support.  
6. Press OK to continue.  
To align the printer from the HP Photosmart Software  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
2. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties dialog  
box. In the Print Properties dialog box, click the Services tab, and then click  
Service this device.  
The Printer Toolbox appears.  
3. Click the Device Services tab.  
4. Click Align the Printer.  
The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.  
Recycle or discard the page.  
Related topics  
“Clean the print head” on page 162  
Clean the print head  
Use this feature when the self-test report shows streaking or white lines through any of  
the blocks of color. Do not clean the print head unnecessarily, as this wastes ink and  
shortens the life of the ink nozzles on the print head.  
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To clean the print head from the control panel  
1. Load letter or A4 unused plain white paper into the input tray.  
2. Press Setup.  
3. Press to highlight Tools, and then press OK.  
4. Press to highlight Clean Printhead, and then press OK.  
The HP All-in-One cleans the print head and prints a page that you can recycle or  
discard.  
To clean the print head from the HP Photosmart Software  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
2. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties dialog  
box. In the Print Properties dialog box, click the Services tab, and then click  
Service this device.  
The Printer Toolbox appears.  
3. Click the Device Services tab.  
4. Click Clean the Print Head.  
l
5. Follow the prompts until you are satisfied with the quality of the output, and then click  
Done.  
If print quality still seems poor after you clean the print head, try aligning the printer.  
If print quality problems persist after cleaning and aligning, contact HP support.  
Related topics  
“Align the printer” on page 161  
Clean the ink cartridge contacts  
Clean the copper-colored ink cartridge contacts if all ink cartridges are installed and a  
message appears on the display that says a cartridge is missing or damaged.  
Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing  
is covering the ink cartridge contacts or the ink cartridge slot, then reinstall the ink  
cartridge. If you continue to get a message that says a cartridge is missing or damaged,  
clean the ink cartridge contacts. If you still get this message after cleaning the contacts,  
you will need a replacement ink cartridge. Remove the affected ink cartridge and look at  
the end-of-warranty date on the bottom. If it is before the end-of-warranty date, contact  
HP support to obtain a replacement ink cartridge.  
Make sure you have the following materials available:  
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or  
leave fibers.  
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can  
damage the ink cartridges).  
CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts.  
These can damage the ink cartridge or the HP All-in-One.  
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To clean the ink cartridge contacts  
1. Make sure the HP All-in-One is turned on.  
2. Lift the ink cartridge door.  
3. Squeeze the bottom of the latch below the ink cartridge you want to clean, and then  
lift the latch.  
NOTE: Do not remove multiple ink cartridges at the same time. Remove and  
clean each ink cartridge one at a time. Do not leave an ink cartridge outside the  
HP All-in-One for more than 30 minutes.  
4. Inspect the ink cartridge contacts for ink and debris buildup.  
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any  
excess water from it.  
NOTE: Hold the ink cartridge by its handle. Do not touch the copper-colored  
contacts with your hands or anything other than a foam rubber swab or lint-free  
cloth.  
M
6. Clean only the copper-colored contacts.  
1
Copper-colored contacts  
7. Place the ink cartridge back into the empty slot and press down on the gray latch until  
it clicks into place.  
8. Repeat if necessary for the other ink cartridges.  
9. Gently close the ink cartridge door.  
Remove ink from your skin and clothing  
Follow these instructions to remove ink from your skin and clothing:  
Surface  
Skin  
Remedy  
Wash the area with an abrasive soap.  
Wash the fabric in cold water and use chlorine bleach.  
White fabric  
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Maintain the HP All-in-One  
   
(continued)  
Surface  
Remedy  
Color fabric  
Wash the fabric in cold water and use sudsy ammonia.  
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can  
set the ink into the fabric.  
Self-maintenance sounds  
The HP All-in-One will make mechanical noises at various times to perform periodic  
maintenance functions, such as replenishing the ink levels in the print head assembly or  
cleaning the print head. This is normal operation and is necessary to ensure the HP All-  
in-One produces the best quality printouts.  
CAUTION: A message on the display will notify you when the HP All-in-One is  
performing maintenance functions. Do not remove power from the device during this  
time.  
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    -
Reduce energy consumption when the HP All-in-One is off  
When the HP All-in-One is off, an amount of energy is still being consumed. Energy  
consumption can be lessened by enabling the Federal Energy Management Program  
(FEMP) mode.  
NOTE: When the HP All-in-One is in FEMP mode, it will take longer than usual to  
turn back on.  
To enable FEMP mode  
▲ Press and hold the On button for 3 seconds until the HP All-in-One turns off.  
Turn off the HP All-in-One  
To avoid damaging the HP All-in-One, you must properly shut it down by using the On  
button located on the device. Do not turn the HP All-in-One off by unplugging the power  
cord or turning off a power strip.  
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Maintain the HP All-in-One  
14 Shop for ink supplies  
For a list of ink cartridge numbers, see the printed documentation that came with the  
HP All-in-One. You can also use the software that came with the HP All-in-One to find  
out the reorder number for all the ink cartridges. You can order ink cartridges online from  
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct  
ink cartridge reorder numbers for your device and purchase ink cartridges.  
To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies. If  
prompted, choose your country/region, follow the prompts to select your product, and  
then click one of the shopping links on the page.  
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is  
not supported in your country/region, contact a local HP reseller for information about  
purchasing ink cartridges.  
To order ink cartridges from your desktop  
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.  
You will see a list of original HP printing supplies that are compatible with your device,  
as well as options to conveniently purchase the supplies you need (options vary by  
country/region).  
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,  
then click Shop for Supplies.  
To order HP printing supplies through the HP Solution Center  
1. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties dialog  
box. In the Print Properties dialog box, click the Services tab, and then click  
Service this device.  
2. Click the Estimated Ink Levels tab.  
3. Click Ink Cartridge Ordering Information.  
The ink cartridge reorder numbers appear.  
4. Click Order Online.  
HP sends detailed printer information, including model number, serial number, and  
ink supply levels, to an authorized online reseller. The supplies you need are  
preselected; you can change quantities, add or remove items, and then check out.  
Shop for ink supplies  
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Chapter 14  
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Shop for ink supplies  
15 Troubleshooting  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
Troubleshooting tips  
Hardware setup troubleshooting  
Software installation troubleshooting  
Network troubleshooting  
Print quality troubleshooting  
Print troubleshooting  
Memory card and front USB port troubleshooting  
Scan troubleshooting  
Copy troubleshooting  
Fax troubleshooting  
Errors  
Troubleshooting tips  
This section contains the following topics:  
•
•
•
•
•
•
Communication problems over a USB connection  
Information on ink cartridges and the print head  
Information on paper  
Tips for using the automatic document feeder  
Clear paper jams  
Clean the automatic document feeder  
Communication problems over a USB connection  
NOTE: For information on network communication problems, see “Network  
troubleshooting” on page 183. For information on communication problems involving  
a memory card, PictBridge camera, or storage device, see “Memory card and front  
USB port troubleshooting” on page 208.  
If the HP All-in-One and computer are USB-connected and are not communicating with  
each other, try the following:  
•
•
•
Look at the display on the HP All-in-One. If the display is blank and the On button is  
not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected  
to the HP All-in-One and plugged into a power outlet. Press the On button to turn on  
the HP All-in-One.  
Check the USB cable. If you are using an older cable, it might not be working properly.  
Try connecting it to another product to see if the USB cable works. If you experience  
problems, the USB cable might need to be replaced. Also verify that the cable does  
not exceed 3 meters (9.8 feet) in length.  
Check the connection from the HP All-in-One to your computer. Verify that the USB  
cable is securely plugged into the USB port on the back of the HP All-in-One. Make  
Troubleshooting  
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Chapter 15  
sure the other end of the USB cable is plugged into a USB port on your computer.  
After the cable is connected properly, turn the HP All-in-One off and then on again.  
•
•
•
If you are connecting the HP All-in-One through a USB hub, make sure the hub is  
turned on. If the hub is on, try connecting directly to your computer.  
Check other printers or scanners. You might need to disconnect older products from  
your computer.  
Try connecting the USB cable to another USB port on your computer. After you check  
the connections, try restarting your computer. Turn the HP All-in-One off and then on  
again.  
•
If necessary, remove the software you installed with the HP All-in-One and then install  
it again.  
For more information, see:  
“Uninstall and reinstall the software” on page 181  
Information on ink cartridges and the print head  
The following tips help maintain HP ink cartridges and ensure consistent print quality.  
•
Install the ink cartridge on or before the install by date, which is printed on the ink  
cartridge package.  
•
•
Keep all ink cartridges in the original sealed packages until they are needed.  
Turn off the HP All-in-One by pressing the On button located on the device. Do not  
turn off the device by turning off a power strip or unplugging the power cord from the  
HP All-in-One. If you improperly turn off the HP All-in-One, the print head assembly  
might not return to the correct position.  
•
•
Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).  
HP recommends that you do not remove the ink cartridges from the HP All-in-One  
until you have replacement cartridges available to install.  
If you are transporting the HP All-in-One make sure you turn off the device by pressing  
the On button to power it down properly. Also, make sure you leave the ink cartridges  
installed. Doing these actions will prevent ink leaking from the print head assembly.  
•
Clean the print head when you notice a significant decrease in print quality.  
170  
Troubleshooting  
   
•
•
Do not clean the print head unnecessarily. This wastes ink and shortens the life of  
the cartridges.  
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation  
can cause temporary printing problems.  
Information on paper  
The HP All-in-One is designed to work well with most paper types. Test a variety of paper  
types before buying a large quantity. Find a paper type that works well and is easy to  
purchase. HP Premium papers are designed for the best quality results. In addition, follow  
these tips:  
•
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It  
can feed incorrectly through the paper path, causing paper jams.  
•
Store photo media in its original packaging inside a resealable plastic bag on a flat  
surface in a cool, dry place. When you are ready to print, remove only the paper you  
plan to use immediately. When you have finished printing, return any unused photo  
paper to the plastic bag.  
•
•
•
•
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print  
quality.  
Do not use paper that is heavily textured. It can cause graphics or text to print  
improperly.  
Do not combine different paper types and paper sizes in the input tray; the entire stack  
of paper in the input tray must be the same size and type.  
Store printed photos under glass or in a storage book to prevent bleeding over time  
from high humidity. Use HP Premium Plus photo paper for maximum performance.  
Tips for using the automatic document feeder  
Follow these simple suggestions to avoid common problems when using the automatic  
document feeder.  
•
•
•
Remove any staples or clips from the original document.  
Make sure the paper is not too thick or too thin for the HP All-in-One to process.  
Do not overload the document feeder tray. The automatic document feeder can hold  
up to 50 sheets of letter or A4 paper, or 35 sheets of legal paper.  
•
•
•
•
Do not use spiral or frayed paper. If you must use paper that has been removed from  
a spiral binder, trim the edges.  
Do not load photos in the automatic document feeder. The automatic document  
feeder can damage photos. Always place photos on the glass to scan or copy.  
Make sure the paper-width guides in the document feeder tray fit snugly against the  
paper without bending the paper.  
Load your originals print side up into the document feeder tray.  
Clear paper jams  
If the paper was loaded in the input tray, you might need to clear the paper jam from the  
rear of the HP All-in-One.  
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Paper can also jam in the automatic document feeder. Several common actions can  
cause paper to jam the automatic document feeder:  
•
Placing too much paper in the document feeder tray. The automatic document feeder  
can hold up to 50 sheets of letter or A4 paper, or 35 sheets of legal paper.  
•
•
Using paper that is too thick or too thin for the HP All-in-One.  
Trying to add paper to the document feeder tray while the HP All-in-One is feeding  
pages.  
To clear a paper jam from the Two-sided printing accessory  
1. Turn off the HP All-in-One.  
2. Press in the tabs on the left and right side of the Two-sided printing accessory.  
Remove the accessory by pulling it away from the HP All-in-One.  
CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can  
damage the print mechanism. Always access and clear paper jams from the Two-  
sided printing accessory of the HP All-in-One.  
3. Gently pull the paper out of the rollers.  
CAUTION: If the paper tears when you are removing it from the rollers, check  
the rollers and wheels for torn pieces of paper that might be remaining inside the  
device. If you do not remove all the pieces of paper from the HP All-in-One, more  
paper jams are likely to occur.  
4. If the paper jam is cleared, proceed to step 5.  
If the paper jam is not cleared, do the following:  
a. Open the Two-sided printing accessory by pulling the tabs up.  
b. Remove any paper from inside the accessory.  
c. Close the Two-sided printing accessory by pressing the tabs down until they lock  
into place.  
5. Replace the Two-sided printing accessory. Gently push the accessory forward until  
it snaps into place.  
6. Turn on the HP All-in-One, and then press OK to continue the current job.  
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Troubleshooting  
To clear a paper jam in the automatic document feeder  
CAUTION: Do not lift the lid of the HP All-in-One and try to remove the jammed  
document from the glass. You might damage your original document.  
1. Remove all originals from the document feeder tray.  
2. Lift the cover of the automatic document feeder.  
3. Lift the automatic document feeder mechanism.  
4. Gently pull out any paper that is jammed in the automatic document feeder  
mechanism.  
CAUTION: If the paper tears when you are removing it, check for torn pieces of  
paper that might remain inside the mechanism. If you do not remove all the pieces  
of paper from the automatic document feeder, more paper jams are likely to occur.  
5. Lower the automatic document feeder mechanism, and then close the cover of the  
automatic document feeder.  
The cover clicks when it is completely closed.  
Clean the automatic document feeder  
If the automatic document feeder picks up multiple pages or if it does not pick up plain  
paper, you can clean the rollers and separator pad. Lift the automatic document feeder  
Troubleshooting tips  
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Chapter 15  
cover to access the pick assembly inside the automatic document feeder, clean the rollers  
or separator pad, and then close the cover.  
To clean the rollers or separator pad  
1. Remove all originals from the document feeder tray.  
2. Lift the automatic document feeder cover.  
This provides easy access to the rollers and separator pad, as shown below.  
1
2
Rollers  
Separator pad  
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess  
liquid from the cloth.  
4. Use the damp cloth to wipe any residue off the rollers or separator pad.  
5. Close the cover of the automatic document feeder.  
Hardware setup troubleshooting  
This section contains hardware troubleshooting information for the HP All-in-One.  
Many issues are caused when the HP All-in-One is connected to the computer using a  
USB cable before the HP All-in-One software is installed on the computer. If you  
connected the HP All-in-One to your computer before the software installation screen  
prompts you to do so, you must follow these steps:  
Troubleshooting common setup issues  
1. Disconnect the USB cable from the computer.  
2. Uninstall the software (if you have already installed it).  
3. Restart your computer.  
4. Turn off the HP All-in-One, wait one minute, then restart it.  
5. Reinstall the HP All-in-One software.  
CAUTION: Do not connect the USB cable to the computer until prompted by the  
software installation screen.  
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This section contains the following topics:  
•
•
The HP All-in-One will not turn on  
I connected the USB cable, but I am having problems using the HP All-in-One with  
my computer  
•
•
•
•
•
•
The display shows the wrong language  
I received a message on the display that the printer alignment failed  
The wrong measurements are showing in menus on the display  
The HP All-in-One does not print  
I received a message on the display to install the Two-sided module  
I received a message on the display about a paper jam or a blocked print head  
assembly  
The HP All-in-One will not turn on  
Cause: The HP All-in-One is not properly connected to a power supply.  
Solution:  
•
Make sure the power cord is firmly connected to both the HP All-in-One and the  
power adaptor. Plug the power cord into a grounded power outlet, surge protector,  
or power strip.  
1
2
3
Power connection  
Power cord and adaptor  
Grounded power outlet  
•
If you are using a power strip, make sure the power strip is on. Or, try plugging  
the HP All-in-One directly into a grounded power outlet.  
Hardware setup troubleshooting  
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•
•
Test the power outlet to make sure it is working. Plug in an appliance that you  
know works, and see if the appliance has power. If not, then there might be a  
problem with the power outlet.  
If you plugged the HP All-in-One into a switched outlet, make sure the switch is  
on. If it is switched to on but still does not work, then there might be a problem  
with the power outlet.  
Cause: You pressed the On button too quickly.  
Solution: The HP All-in-One might not respond if you press the On button too  
quickly. Press the On button once. It might take a few minutes for the HP All-in-One  
to turn on. If you press the On button again during this time, you might turn the device  
off.  
WARNING! If the HP All-in-One still does not turn on, it might have a mechanical  
failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for  
information on calling for technical support.  
I connected the USB cable, but I am having problems using the HP All-in-One with  
my computer  
Cause: The USB cable was connected before the software was installed.  
Connecting the USB cable before prompted can cause errors.  
Solution: You must first install the software that came with the HP All-in-One before  
connecting the USB cable. During installation, do not plug in the USB cable until  
prompted by the onscreen instructions.  
Once you have installed the software, connecting your computer to the HP All-in-One  
with a USB cable is straightforward. Simply plug one end of the USB cable into the  
back of your computer and the other into the back of the HP All-in-One. You can  
connect to any USB port on the back of your computer.  
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Troubleshooting  
   
For more information on installing the software and connecting the USB cable, see  
the Setup Guide that came with the HP All-in-One.  
The display shows the wrong language  
Cause: You might have selected the incorrect language when setting up the HP All-  
in-One.  
Solution: You can change the language settings at any time from the  
Preferences menu.  
For more information, see:  
“Set your language and country/region” on page 25  
I received a message on the display that the printer alignment failed  
Cause: The incorrect type of paper is loaded in the input tray (for example, colored  
paper, paper with text on it or, certain recycled paper).  
Solution: Load unused plain white letter or A4 paper into the input tray, and then  
try the alignment again.  
If the alignment fails again, you might have a defective sensor on the print head  
assembly. Contact HP support. Go to www.hp.com/support. If prompted, choose your  
country/region, and then click Contact HP for information on calling for technical  
support.  
For more information, see:  
“Align the printer” on page 161  
The wrong measurements are showing in menus on the display  
Cause: You might have selected the incorrect country/region when setting up the  
HP All-in-One. The country/region you select determines the paper sizes shown on  
the display.  
Solution: You can change the country/region settings from the Preferences menu.  
For more information, see:  
“Set your language and country/region” on page 25  
The HP All-in-One does not print  
Cause: The HP All-in-One and computer are not communicating with each other.  
Solution: Check the connection between the HP All-in-One and computer.  
For more information, see:  
“Communication problems over a USB connection” on page 169  
Cause: There might be a problem with one or more of the ink cartridges.  
Hardware setup troubleshooting  
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Solution: Check that the ink cartridges are installed properly and have ink.  
For more information, see:  
“Work with ink cartridges” on page 158  
Cause: The HP All-in-One might not be turned on.  
Solution: Look at the display on the HP All-in-One. If the display is blank and the  
On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly  
connected to the HP All-in-One and plugged into a power outlet. Press the On button  
to turn on the HP All-in-One.  
Cause: The HP All-in-One might be out of paper.  
Solution: Load paper in the input tray.  
For more information, see:  
“Load paper” on page 76  
I received a message on the display to install the Two-sided module  
Cause: The Two-sided printing accessory is not installed correctly.  
Solution: If the Two-sided printing accessory is installed, remove it and reinstall it.  
To reinstall it, press the buttons on each side of the accessory and push it into the  
rear of the HP All-in-One until it clicks into place.  
If the Two-sided printing accessory is not installed, install it at the rear of the HP All-  
in-One.  
I received a message on the display about a paper jam or a blocked print head  
assembly  
Cause: The HP All-in-One has a paper jam.  
Solution: Clear the paper jam, and then follow the prompts on the display or the  
computer screen to continue.  
For more information, see:  
“Clear paper jams” on page 171  
178  
Troubleshooting  
     
Cause: The print head assembly is blocked.  
Solution: There might be some packing material inside the HP All-in-One. Turn the  
HP All-in-One off and open the ink cartridge door. Remove any objects that are  
blocking the print head assembly (including any packing materials), and then turn the  
HP All-in-One on again. Follow the prompts on the display or the computer screen to  
continue.  
Software installation troubleshooting  
Use this section to solve any problems you might encounter while setting up the HP All-  
in-One software.  
This section contains the following topics:  
•
•
•
•
•
•
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens  
The minimum system checks screen appears  
A red X appears on the USB connect prompt  
I received a message that an unknown error has occurred  
The registration screen does not appear  
Uninstall and reinstall the software  
Missing HP Photosmart Software  
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens  
Cause: The installation failed to run automatically.  
Solution: If the installation does not run automatically, you can start it manually.  
To start the installation from a Windows computer  
1. From the Windows Start menu, click Run (or click Accessories, and then Run).  
2. In the Run dialog box, enter d:\setup.exe, and then click OK.  
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive  
letter.  
The minimum system checks screen appears  
Cause: Your system does not meet the minimum requirements to install the  
software.  
Solution: Click Details to see what the specific problem is, and then correct the  
problem before attempting to install the software.  
A red X appears on the USB connect prompt  
Cause: Normally, a green check appears indicating that the usb connection is  
successful. A red X indicates that the usb connection failed.  
Software installation troubleshooting  
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Solution: Check that the HP All-in-One is turned on, and then try the usb connection  
again.  
To retry the usb connection  
1. Unplug the HP All-in-One power cord, and then plug it in again.  
2. Verify that the USB cable and power cord are plugged in.  
3. Click Retry to retry the connection. If this does not work, continue to the next step.  
4. Verify that the USB cable is set up properly as follows:  
•
Unplug the USB cable and plug it in again or try plugging the USB cable into  
a different USB port.  
•
•
•
Do not attach the USB cable to a keyboard.  
Verify that the USB cable is 3 meters (9.8 feet) or less in length.  
If you have several USB devices attached to your computer, you might want  
to unplug the other devices during the installation.  
5. Continue with the installation and restart the computer when prompted.  
For more information, see:  
“Uninstall and reinstall the software” on page 181  
I received a message that an unknown error has occurred  
Cause: The source of the error is unknown.  
Solution: Try to continue with the installation. If that does not work, stop and then  
restart the installation, and follow the directions on the screen. If an error occurs, you  
might need to uninstall and then reinstall the software. Do not simply delete the HP All-  
in-One application files from your computer. Make sure to remove them properly using  
the uninstall utility provided when you installed the software that came with the HP All-  
in-One.  
For more information, see:  
“Uninstall and reinstall the software” on page 181  
180  
Troubleshooting  
 
The registration screen does not appear  
Cause: The registration screen did not launch automatically.  
Solution: You can access the registration (Sign up now) screen from the Windows  
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart  
C7200 All-in-One series, and then clicking Product Registration.  
Uninstall and reinstall the software  
If your installation is incomplete, or if you connected the USB cable to the computer before  
prompted by the software installation screen, you might need to uninstall and then  
reinstall the software. Do not simply delete the HP All-in-One application files from your  
computer. Make sure to remove them properly using the uninstall utility provided when  
you installed the software that came with the HP All-in-One.  
To uninstall from a Windows computer, method 1  
1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One  
to your computer until after you have reinstalled the software.  
2. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart  
C7200 All-in-One series, Uninstall.  
3. Follow the onscreen instructions.  
4. If you are asked whether you would like to remove shared files, click No.  
Other programs that use these files might not work properly if the files are deleted.  
5. Restart your computer.  
NOTE: It is important that you disconnect the HP All-in-One before restarting  
your computer. Do not connect the HP All-in-One to your computer until after you  
have reinstalled the software.  
6. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-  
ROM drive, and follow the onscreen instructions and the instructions provided in the  
Setup Guide that came with the HP All-in-One.  
7. After the software is installed, connect the HP All-in-One to your computer.  
8. Press the On button to turn the HP All-in-One on.  
After connecting and turning on the HP All-in-One, you might have to wait several  
minutes for all of the Plug and Play events to complete.  
9. Follow the onscreen instructions.  
To uninstall from a Windows computer, method 2  
NOTE: Use this method if Uninstall is not available in the Windows Start menu.  
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control  
Panel).  
2. Double-click Add/Remove Programs (or click Uninstall a program).  
3. Select HP Photosmart All-In-One Driver Software, and then click Change/  
Remove.  
Follow the onscreen instructions.  
Software installation troubleshooting  
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4. Disconnect the HP All-in-One from your computer.  
5. Restart your computer.  
NOTE: It is important that you disconnect the HP All-in-One before restarting  
your computer. Do not connect the HP All-in-One to your computer until after you  
have reinstalled the software.  
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start  
the Setup program.  
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that  
came with the HP All-in-One.  
To uninstall from a Windows computer, method 3  
NOTE: Use this method if Uninstall is not available in the Windows Start menu.  
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start  
the Setup program.  
2. Disconnect the HP All-in-One from your computer.  
3. Select Uninstall and follow the onscreen directions.  
4. Restart your computer.  
NOTE: It is important that you disconnect the HP All-in-One before restarting  
your computer. Do not connect the HP All-in-One to your computer until after you  
have reinstalled the software.  
5. Start the Setup program for the HP All-in-One again.  
6. Select Install.  
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that  
came with the HP All-in-One.  
Missing HP Photosmart Software  
Cause: The HP Photosmart Software is not installed.  
Solution: Install the HP Photosmart Software that came with the HP All-in-One. If  
it is installed, restart your computer.  
To install the HP Photosmart Software  
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then  
start the Setup program.  
2. When prompted, click Install More Software to install the HP Photosmart  
Software.  
3. Follow the onscreen instructions and the instructions provided in the Setup Guide  
that came with the HP All-in-One.  
Cause: The HP All-in-One is turned off.  
Solution: Turn the HP All-in-One on.  
Cause: The computer is turned off.  
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Troubleshooting  
 
Solution: Turn the computer on.  
Cause: The HP All-in-One is not properly connected to the computer.  
Solution: Check the connection from the HP All-in-One to your computer. Verify  
that the USB cable is securely plugged into the USB port on the back of the HP All-  
in-One. Make sure the other end of the USB cable is plugged into a USB port on your  
computer. After the cable is connected properly, turn the HP All-in-One off and then  
on again.  
For more information on setting up the HP All-in-One and connecting it to your  
computer, see the Setup Guide that came with the HP All-in-One.  
Network troubleshooting  
This section addresses problems you might encounter while setting up a network.  
This section contains the following topics:  
•
•
Wired network setup troubleshooting  
Wireless setup troubleshooting  
Wired network setup troubleshooting  
This section addresses problems you might encounter setting up a wired network.  
This section contains the following topics:  
•
•
The computer is unable to discover the HP All-in-One  
The Printer not Found screen appears during installation  
The computer is unable to discover the HP All-in-One  
Cause: Cables are not connected properly.  
Network troubleshooting  
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Solution: Check the following cables to ensure they are connected properly.  
•
•
•
Cables between the HP All-in-One and the hub or router  
Cables between the hub or router and your computer  
Cables to and from your modem or HP All-in-One Internet connection (if  
applicable)  
Cause: Your computer's Local Area Network card (LAN card) is not set up properly.  
Solution: Make sure that your LAN card is set up properly.  
To check your LAN card (Windows 2000 and XP)  
1. Right-click My Computer.  
2. In the System Properties dialog box, click the Hardware tab.  
3. Click Device Manager.  
4. Make sure your card shows up under Network Adapters.  
5. Refer to the documentation that came with your card.  
To check your LAN card (Windows Vista)  
1. On the Windows taskbar, click Start, Computer, and then click Properties.  
2. Click Device Manager.  
3. Make sure your card shows up under Network Adapters.  
4. Refer to the documentation that came with your card.  
Cause: You do not have an active network connection.  
Solution: Check to see if you have an active network connection.  
To see if you have an active network connection  
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45  
Ethernet jack on the back of the HP All-in-One. The lights indicate the following:  
a. Top light: If this light is a solid green, the device is properly connected to the  
network, and communications have been established. If the top light is off,  
there is no network connection.  
b. Bottom light: This yellow light flashes when data is being sent or received by  
the device over the network.  
To establish an active network connection  
1. Check the cable connections from the HP All-in-One to your gateway, router, or  
hub to ensure connections are secure.  
2. If the connections are secure, turn off the power on the HP All-in-One, and then  
turn it on again. Press the On button on the control panel to turn the HP All-in-  
One off, and press it again to turn the device on. Also, turn off the power on your  
router or hub, and then turn it on again.  
Cause: You were able to connect the HP All-in-One to the network previously, but  
now it will not connect.  
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Troubleshooting  
Solution: Turn off the HP All-in-One, the computer, and the router. Wait 30  
seconds. Turn on the router first, and then turn on the HP All-in-One and the computer.  
Cause: The HP All-in-One and computer are not connected to the same network.  
Solution: Try accessing the Embedded Web Server on the HP All-in-One. To find  
the IP address, print a network configuration page.  
Related topics  
•
•
“View and print network settings” on page 49  
“Use the Embedded Web Server” on page 52  
The Printer not Found screen appears during installation  
Cause: The HP All-in-One is not turned on.  
Solution: Turn on the HP All-in-One.  
Cause: You do not have an active network connection.  
Solution: Make sure you have an active network connection.  
To make sure your network connection is active  
1. If the connections are secure, turn off the power on the HP All-in-One, and then  
turn it on again. Press the On button on the control panel to turn the HP All-in-  
One off, and press it again to turn the device on. Also, turn off the power on your  
router or hub, and then turn it on again.  
2. Check the cable connections from the HP All-in-One to your gateway, router, or  
hub to ensure connections are secure.  
3. Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet  
cable.  
Cause: Cables are not connected properly.  
Solution: Check the following cables to ensure they are connected properly:  
•
•
•
Cables between the HP All-in-One and the hub or router  
Cables between the hub or router and your computer  
Cables to and from your modem or HP All-in-One Internet connection (if  
applicable)  
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-  
in-One from accessing your computer.  
Solution: Uninstall the HP All-in-One software, and then reboot your computer.  
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the  
HP All-in-One software. You can re-enable your anti-virus or anti-spyware  
applications after installation is complete. If you see firewall pop-up messages, you  
must always accept or allow the pop-up messages.  
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your  
computer, and temporarily disabling your firewall before reinstalling the HP All-in-One  
Network troubleshooting  
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Chapter 15  
software. You can re-enable your firewall application after installation is complete. If  
you still see firewall pop-up messages, you must always accept or allow the pop-up  
messages.  
For more information, see the documentation provided with the firewall software.  
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from  
accessing your computer.  
Solution: Try temporarily disabling the VPN before proceeding with the installation.  
NOTE: The HP All-in-One is not accessible during VPN sessions. However, print  
jobs are saved in the print queue. When you exit the VPN session, print jobs in  
the print queue will be printed.  
Wireless setup troubleshooting  
This section addresses problems you might encounter setting up a network. Check the  
device display for specific error messages.  
This section contains the following topics:  
•
•
•
•
•
•
During wireless network setup you do not see the SSID (network name) displayed  
Weak signal  
Cannot connect to network during setup  
Invalid WEP key during wireless setup  
Invalid passphrase during wireless setup  
The Printer Not Found screen appears during installation  
During wireless network setup you do not see the SSID (network name)  
displayed  
Cause: Your wireless router is not broadcasting its network name (SSID) because  
the Broadcast SSID option is turned off.  
Solution: Access the router's Embedded Web Server and turn on the Broadcast  
SSID option. See the user guide that came with your wireless router for information  
on how to access the Embedded Web Server and check the Broadcast SSID setting.  
For more information, see:  
“Connect to an integrated wireless WLAN 802.11 network” on page 40  
Cause: The wireless router (infrastructure) or computer (ad hoc) is too far from the  
HP All-in-One or there is interference.  
Solution: In order to establish a good signal between the HP All-in-One and  
wireless router (infrastructure) or computer (ad hoc), you might have to experiment a  
186  
Troubleshooting  
       
bit. Assuming the equipment is functioning properly, try doing the following things  
separately or in combination:  
•
If there is a long distance between your computer or wireless router and the  
HP All-in-One, move them closer together.  
•
If there are metal objects (such as a metal bookcase or refrigerator) in the  
transmission path, clear the path between the HP All-in-One and the computer or  
wireless router.  
•
•
If a cordless telephone, microwave, or other device that emits radio signals  
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio  
interference.  
If your computer or wireless router is near an external wall, move them away from  
the wall.  
Cause: Your network name (SSID) may be at the bottom of the SSID list that is  
displayed when you install the HP All-in-One on a wireless network.  
Solution: Press to scroll to the bottom of the list. Infrastructure entries are listed  
first, ad hoc last.  
Cause: An Ethernet cable is connected to the HP All-in-One.  
Solution: When an Ethernet cable is plugged into the HP All-in-One, the wireless  
radio turns off. Unplug the Ethernet cable.  
Weak signal  
Cause: The HP All-in-One is too far away from the wireless router or there is  
interference.  
Solution: In order to establish a good signal between the HP All-in-One and the  
wireless router, you might have to experiment a bit. Assuming the equipment is  
functioning properly, try doing the following things separately or in combination:  
•
If there is a long distance between your computer or wireless router and the  
HP All-in-One, move them closer together.  
•
If there are metal objects (such as a metal bookcase or refrigerator) in the  
transmission path, clear the path between the HP All-in-One and the computer or  
wireless router.  
•
•
If a cordless telephone, microwave, or other device that emits radio signals  
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio  
interference.  
If your computer or wireless router is near an external wall, move them away from  
the wall.  
Cannot connect to network during setup  
Cause: The equipment is not turned on.  
Solution: Turn on the networked devices, such as the wireless router for an  
infrastructure network, or the computer for an ad hoc network. For more information  
Network troubleshooting  
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on how to turn on the wireless router, see the documentation that came with your  
wireless router.  
Cause: The HP All-in-One is not receiving a signal.  
Solution: Move the wireless router and the HP All-in-One closer together. Then run  
the wireless setup again.  
For more information, see:  
“Integrated wireless WLAN 802.11 network setup” on page 39  
Cause: If you manually entered your network name (SSID), you might have entered  
it incorrectly.  
Solution: Run the wireless setup process again and enter your network name  
(SSID) carefully. Remember that the SSID is case-sensitive.  
For more information, see:  
“Connect to an integrated wireless WLAN 802.11 network” on page 40  
Cause: The setting for MAC address filtering might be enabled on your wireless  
router.  
Solution: Disable MAC address filtering on your wireless router until the HP All-in-  
One has successfully connected to your network. If you re-enable MAC address  
filtering on your wireless router, make sure the MAC address of the HP All-in-One is  
on the list of acceptable MAC addresses.  
Invalid WEP key during wireless setup  
Cause: If you are using WEP security, you might have entered the WEP key  
incorrectly during the wireless setup process.  
Solution: During the wireless setup process, you might have entered the WEP key  
incorrectly. Some wireless routers provide up to four WEP keys. The HP All-in-One  
uses the first WEP key (selected by the wireless router as the default WEP key). Run  
the wireless setup process again and be sure to use the first WEP key provided by  
the wireless router. Enter the WEP key exactly as it appears in the wireless router  
settings. The WEP key is case sensitive.  
If you do not know the WEP key, see the documentation that came with your wireless  
router for information on how to access the router's Embedded Web Server. You can  
find the WEP key by logging onto the router's Embedded Web Server using a  
computer on the wireless network.  
Invalid passphrase during wireless setup  
Cause: During the wireless setup process, you might have entered the WPA  
passphrase incorrectly.  
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Troubleshooting  
       
Solution: Run the wireless setup process again and enter the correct passphrase.  
The passphrase is case-sensitive.  
The Printer Not Found screen appears during installation  
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-  
in-One from accessing your computer.  
Solution: Uninstall the HP All-in-One software, and then reboot your computer.  
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the  
HP All-in-One software. You can re-enable your anti-virus or anti-spyware  
applications after installation is complete. If you see firewall pop-up messages, you  
must always accept or allow the pop-up messages.  
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your  
computer, and temporarily disabling your firewall before reinstalling the HP All-in-One  
software. You can re-enable your firewall application after installation is complete. If  
you still see firewall pop-up messages, you must always accept or allow the pop-up  
messages.  
For more information, see the documentation provided with the firewall software.  
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from  
accessing your computer.  
Solution: Temporarily disable the VPN before proceeding with the installation.  
NOTE: The HP All-in-One functionality will be limited during VPN sessions.  
Cause: The HP All-in-One is not turned on.  
Solution: Turn on the HP All-in-One.  
Print quality troubleshooting  
If you are having problems with print quality, try the solutions in this section and observe  
the following guidelines:  
•
•
Replace refilled or empty ink cartridges with genuine HP ink cartridges.  
Check the device settings to make sure that the print mode and paper selection is  
correct for the paper and the task.  
For more information, see “Set the paper type for printing” on page 85 and “Choose  
papers for printing and copying” on page 73.  
•
Print and evaluate a self-test report.  
For more information, see “Print a self-test report” on page 149.  
Print quality troubleshooting  
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If the self-test report shows a defect, try the following:  
•
Clean the ink cartridges automatically. For more information, see “Clean the print  
head” on page 162.  
•
If you are missing lines when you print, clean the electrical contacts. For more  
information, see “Clean the ink cartridge contacts” on page 163.  
•
If the self-test report does not show a problem, investigate other causes, such as the  
image file or software program.  
For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/  
support.  
This section contains the following topics:  
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Ink is bleeding or smearing  
The automatic document feeder picks up too many pages or none at all  
Ink is not filling the text or graphics completely  
The text edges are jagged  
The printout has a horizontal band of distortion near the bottom of the page  
Colors run into each other on the printout  
Printouts have horizontal streaks or lines  
Printouts are faded or have dull colors  
Printouts seem blurry or fuzzy  
Printouts have vertical streaks  
Printouts are slanted or skewed  
Ink is overspraying the paper when I print a photo  
Paper is not picked up from the input tray  
The print quality of the fax I received is poor  
Some of the pages of a fax I received are faded or blank  
Ink is bleeding or smearing  
Cause: The paper type is not suitable for the HP All-in-One.  
Solution: Use HP Premium Papers or any other paper type that is appropriate for  
the HP All-in-One.  
Cause: The print head needs to be cleaned.  
Solution: Clean the print head, and then print a self-test report. Check the color  
blocks in the report for any problems. If the color blocks show print quality problems,  
perform a printer alignment.  
If the problem persists after cleaning and aligning, contact HP support for help. Go  
to:  
www.hp.com/support  
190  
Troubleshooting  
   
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
For more information, see:  
•
•
•
“Clean the print head” on page 162  
“Print a self-test report” on page 149  
“Align the printer” on page 161  
Cause: The paper is too close to the print head.  
Solution: If the paper is too close to the print head during printing, the ink might be  
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a  
mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled.  
The automatic document feeder picks up too many pages or none at all  
Cause: The separator pad or rollers inside the automatic document feeder might  
need to be cleaned. Pencil lead, wax, or ink can build up on the rollers and separator  
pad after extensive use, or if you copy handwritten originals or originals that are heavy  
with ink.  
•
If the automatic document feeder does not pick up any pages at all, the rollers  
inside the automatic document feeder need to be cleaned.  
•
If the automatic document feeder picks up multiple pages instead of single sheets,  
the separator pad inside the automatic document feeder needs to be cleaned.  
Solution: Load one or two sheets of unused plain white full-size paper into the  
document feeder tray and press Start Copy Black. As the plain paper passes through  
the automatic document feeder, the paper releases and absorbs residue from the  
rollers and separator pad.  
TIP: If the automatic document feeder does not pick up the plain paper, try  
cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened with  
distilled water.  
If the problem persists, or the automatic document feeder does not pick up the plain  
paper, you can clean the rollers and separator pad manually.  
For more information, see:  
“Clean the automatic document feeder” on page 173  
Ink is not filling the text or graphics completely  
Cause: The Paper Type setting is incorrect.  
Solution: Change the Paper Type setting to match the type of paper loaded in the  
input tray.  
For more information, see:  
•
•
“Set the copy paper type” on page 123  
“Set the paper type for printing” on page 85  
Print quality troubleshooting  
191  
       
Chapter 15  
Cause: The copy or print paper type setting is incorrect.  
Solution: Load high-quality paper in the input tray and print the image with a high  
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make  
sure the paper you are printing on is flat. For best results when printing images, use  
HP Premium Plus Photo Paper.  
If the problem persists, use the software you installed with the HP All-in-One or  
another software application to rotate your image 180 degrees so that the light blue,  
gray, or brown hues in your image do not print at the bottom of the page.  
For more information, see:  
“Information on paper” on page 171  
Cause: The print head needs to be cleaned.  
Solution: Clean the print head, and then print a self-test report. Check the color  
blocks in the report for any problems. If the color blocks show print quality problems,  
perform a printer alignment.  
If the problem persists after cleaning and aligning, contact HP support for help. Go  
to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
For more information, see:  
•
•
•
“Clean the print head” on page 162  
“Print a self-test report” on page 149  
“Align the printer” on page 161  
Cause: You are using non-HP ink.  
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP  
ink cartridges are designed and tested with HP printers to help you easily produce  
great results, time after time.  
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer  
service or repairs required as a result of printer failure or damage attributable to  
the use of non-HP ink will not be covered under warranty.  
The text edges are jagged  
Cause: The font is a custom size.  
Solution: Some software applications offer custom fonts that have jagged edges  
when enlarged or printed. Also, if you want to print bitmapped text, it might have  
jagged edges when enlarged or printed.  
Use TrueType or OpenType fonts to ensure that the HP All-in-One is able to print  
smooth fonts. When selecting a font, look for the TrueType or OpenType icon.  
192  
Troubleshooting  
   
The printout has a horizontal band of distortion near the bottom of the page  
Cause: Your image has light blue, gray, or brown hues that print near the bottom  
of the page.  
Solution: Load high-quality paper in the input tray and print the image with a high  
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make  
sure the paper you are printing on is flat. For best results when printing images, use  
HP Premium Plus Photo Paper.  
If the problem persists, use the software you installed with the HP All-in-One or  
another software application to rotate your image 180 degrees so that the light blue,  
gray, or brown hues in your image do not print at the bottom of the page.  
For more information, see:  
“Information on paper” on page 171  
Colors run into each other on the printout  
Cause: The print or copy quality setting is set too high for the type of paper loaded  
in the HP All-in-One.  
Solution: Check the quality setting. Use a lower quality setting to decrease the  
amount of ink used for printing or copying.  
For more information, see:  
•
•
“Change the print speed or quality” on page 86  
“Change copy speed or quality” on page 124  
Cause: The paper type is not suitable for the HP All-in-One.  
Solution: Use HP Premium Papers or any other paper type that is appropriate for  
the HP All-in-One.  
Cause: You are printing on the wrong side of the paper.  
Solution: Load paper with the side you want to print on facing down. For example,  
if you are loading glossy photo paper, load the paper with the glossy side down.  
For more information, see:  
“Load paper” on page 76  
Cause: You are using non-HP ink.  
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP  
ink cartridges are designed and tested with HP printers to help you easily produce  
great results, time after time.  
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer  
service or repairs required as a result of printer failure or damage attributable to  
the use of non-HP ink will not be covered under warranty.  
Cause: The print head needs to be cleaned.  
Print quality troubleshooting  
193  
       
Chapter 15  
Solution: Clean the print head, and then print a self-test report. Check the color  
blocks in the report for any problems. If the color blocks show print quality problems,  
perform a printer alignment.  
If the problem persists after cleaning and aligning, contact HP support for help. Go  
to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
For more information, see:  
•
•
•
“Clean the print head” on page 162  
“Print a self-test report” on page 149  
“Align the printer” on page 161  
Printouts have horizontal streaks or lines  
Cause: The paper is not feeding properly or is loaded incorrectly.  
Solution: Make sure the paper is loaded correctly.  
For more information, see:  
“Load full-size paper” on page 76  
Cause: The copy or print paper type setting is incorrect.  
Solution: Load high-quality paper in the input tray and print the image with a high  
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make  
sure the paper you are printing on is flat. For best results when printing images, use  
HP Premium Plus Photo Paper.  
If the problem persists, use the software you installed with the HP All-in-One or  
another software application to rotate your image 180 degrees so that the light blue,  
gray, or brown hues in your image do not print at the bottom of the page.  
For more information, see:  
“Information on paper” on page 171  
Cause: The sending fax machine is having problems.  
Solution: Ask the sender to check their fax machine for any problems.  
Cause: The phone line connection is noisy. Phone lines with poor sound quality  
(noise) can cause print quality problems.  
Solution: If the failure was due to noise on the phone line, contact the sender to  
have them resend the fax. The quality might be better when you try again. You can  
check the sound quality of the phone line by plugging a phone into the telephone wall  
jack and listening for static or other noise. If the problem persists, contact your  
telephone company.  
194  
Troubleshooting  
   
Cause: The print head needs to be cleaned.  
Solution: Clean the print head, and then print a self-test report. Check the color  
blocks in the report for any problems. If the color blocks show print quality problems,  
perform a printer alignment.  
If the problem persists after cleaning and aligning, contact HP support for help. Go  
to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
For more information, see:  
•
•
•
“Clean the print head” on page 162  
“Print a self-test report” on page 149  
“Align the printer” on page 161  
Printouts are faded or have dull colors  
Cause: The copy or print paper type setting is incorrect.  
Solution: Load high-quality paper in the input tray and print the image with a high  
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make  
sure the paper you are printing on is flat. For best results when printing images, use  
HP Premium Plus Photo Paper.  
If the problem persists, use the software you installed with the HP All-in-One or  
another software application to rotate your image 180 degrees so that the light blue,  
gray, or brown hues in your image do not print at the bottom of the page.  
For more information, see:  
“Information on paper” on page 171  
Cause: The paper type is not suitable for the HP All-in-One.  
Solution: Use HP Premium Papers or any other paper type that is appropriate for  
the HP All-in-One.  
Cause: The Lighter/Darker copy setting for the HP All-in-One is set too light.  
Solution: Adjust the lightness and darkness of the copies.  
For more information, see:  
“Adjust the lightness and darkness of your copy” on page 125  
Cause: The Paper Type setting is incorrect.  
Print quality troubleshooting  
195  
   
Chapter 15  
Solution: Change the Paper Type setting to match the type of paper loaded in the  
input tray.  
For more information, see:  
•
•
“Set the copy paper type” on page 123  
“Set the paper type for printing” on page 85  
Cause: Copying a poor-quality picture, such as a newspaper photo, causes bands,  
checks, or stripes to appear on your copy. These are called moiré patterns.  
Solution: To reduce moiré patterns, try placing one or more clear plastic sheet  
protectors directly on the glass, and then place the original print side down on top of  
the sheet protectors.  
Cause: Debris might be stuck on the glass or on the back of the document lid; this  
causes poor copy quality and slows down processing.  
Solution: Clean the glass and the back of the document lid.  
For more information, see:  
•
•
“Clean the glass” on page 155  
“Clean the lid backing” on page 157  
Cause: The print head needs to be cleaned.  
Solution: Clean the print head, and then print a self-test report. Check the color  
blocks in the report for any problems. If the color blocks show print quality problems,  
perform a printer alignment.  
If the problem persists after cleaning and aligning, contact HP support for help. Go  
to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
For more information, see:  
•
•
•
“Clean the print head” on page 162  
“Print a self-test report” on page 149  
“Align the printer” on page 161  
Printouts seem blurry or fuzzy  
Cause: The paper type is not suitable for the HP All-in-One.  
Solution: Use HP Premium Papers or any other paper type that is appropriate for  
the HP All-in-One.  
Cause: The Paper Type setting is incorrect.  
196  
Troubleshooting  
   
Solution: Change the Paper Type setting to match the type of paper loaded in the  
input tray.  
For more information, see:  
•
•
“Set the copy paper type” on page 123  
“Set the paper type for printing” on page 85  
Cause: The copy or print paper type setting is incorrect.  
Solution: Load high-quality paper in the input tray and print the image with a high  
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make  
sure the paper you are printing on is flat. For best results when printing images, use  
HP Premium Plus Photo Paper.  
If the problem persists, use the software you installed with the HP All-in-One or  
another software application to rotate your image 180 degrees so that the light blue,  
gray, or brown hues in your image do not print at the bottom of the page.  
For more information, see:  
“Information on paper” on page 171  
Cause: You are printing on the wrong side of the paper.  
Solution: Load paper with the side you want to print on facing down. For example,  
if you are loading glossy photo paper, load the paper with the glossy side down.  
For more information, see:  
“Load paper” on page 76  
Cause: The fax sender is using a low resolution or the original was poor quality.  
Solution: Ask the sender to increase the resolution and to verify the quality of the  
original.  
Printouts have vertical streaks  
Cause: The paper type is not suitable for the HP All-in-One.  
Solution: Use HP Premium Papers or any other paper type that is appropriate for  
the HP All-in-One.  
Cause: The glass or automatic document feeder of the sending fax machine is dirty.  
Solution: If you have vertical lines or streaks on the fax, the sender's fax machine  
might have dirt or dust on the glass or automatic document feeder. Check with the  
sender to see if the glass or automatic document feeder is clean.  
Printouts are slanted or skewed  
Cause: The paper is not feeding properly or is loaded incorrectly.  
Print quality troubleshooting  
197  
     
Chapter 15  
Solution: Make sure the paper is loaded correctly.  
For more information, see:  
“Load full-size paper” on page 76  
Cause: More than one type of paper is loaded in the input tray.  
Solution: Load only one type of paper at a time.  
Cause: The original might have been loaded incorrectly into the sending fax  
machine.  
Solution: Ask the sender to check that the fax was sent correctly.  
Cause: The Two-sided printing accessory might not be securely installed.  
Solution: Make sure the Two-sided printing accessory on the back of the HP All-  
in-One is securely installed.  
Ink is overspraying the paper when I print a photo  
Cause: A small amount (a few millimeters) of overspray is common when making  
a copy of a photo. If there are more than a few millimeters of overspray, it might mean  
the HP All-in-One thinks the paper loaded is wider than it actually is.  
TIP: One way to tell if ink is overspraying the paper is to check the back side of  
pages you print after running a copy or print job. If the back side of the page has  
ink streaks, the HP All-in-One might have over sprayed your previous copy or print  
job.  
Solution: Check the paper size setting. Set the paper size to match the paper  
loaded in the input tray.  
For more information, see:  
“Set the copy paper size” on page 122  
Paper is not picked up from the input tray  
Cause: There is not enough paper in the input tray.  
Solution: If the HP All-in-One is out of paper or there are only a few sheets  
remaining, load more paper in the input tray. If there is paper in the input tray, remove  
the paper, tap the stack of paper against a flat surface, and reload the paper into the  
input tray. Follow the prompts on the display or the computer screen to continue your  
print job.  
For more information, see:  
“Load paper” on page 76  
198  
Troubleshooting  
       
The print quality of the fax I received is poor  
Cause: The phone line connection is noisy. Phone lines with poor sound quality  
(noise) can cause print quality problems.  
Solution: If the failure was due to noise on the phone line, contact the sender to  
have them resend the fax. The quality might be better when you try again. You can  
check the sound quality of the phone line by plugging a phone into the telephone wall  
jack and listening for static or other noise. If the problem persists, contact your  
telephone company.  
Cause: The sending fax machine is having problems.  
Solution: Ask the sender to check their fax machine for any problems.  
Cause: The glass or automatic document feeder of the sending fax machine is dirty.  
Solution: If you have vertical lines or streaks on the fax, the sender's fax machine  
might have dirt or dust on the glass or automatic document feeder. Check with the  
sender to see if the glass or automatic document feeder is clean.  
Cause: The print head needs to be cleaned.  
Solution: Clean the print head, and then print a self-test report. Check the color  
blocks in the report for any problems. If the color blocks show print quality problems,  
perform a printer alignment.  
If the problem persists after cleaning and aligning, contact HP support for help. Go  
to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
For more information, see:  
•
•
•
“Clean the print head” on page 162  
“Print a self-test report” on page 149  
“Align the printer” on page 161  
Some of the pages of a fax I received are faded or blank  
Cause: The original might have been loaded incorrectly into the sending fax  
machine.  
Solution: Ask the sender to check that the fax was sent correctly.  
Cause: The HP All-in-One picked up two sheets of paper while printing the fax.  
Solution: If the HP All-in-One has only a few sheets remaining, load more paper in  
the input tray. If there is plenty of paper in the input tray, remove the paper, tap the  
stack of paper against a flat surface, and reload the paper into the input tray.  
Cause: The paper loaded in the input tray is not suitable for your fax.  
Print quality troubleshooting  
199  
       
Chapter 15  
Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-  
One might not fully cover the surface of the paper. Use HP Premium Papers or any  
other paper type that is appropriate for the HP All-in-One.  
Cause: The print head needs to be cleaned.  
Solution: Clean the print head, and then print a self-test report. Check the color  
blocks in the report for any problems. If the color blocks show print quality problems,  
perform a printer alignment.  
If the problem persists after cleaning and aligning, contact HP support for help. Go  
to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
For more information, see:  
•
•
•
“Clean the print head” on page 162  
“Print a self-test report” on page 149  
“Align the printer” on page 161  
Print troubleshooting  
Use this section to solve these printing problems:  
Envelopes print incorrectly  
Borderless printing produces unexpected results  
•
•
•
•
•
•
•
•
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•
•
The HP All-in-One is not responding  
The HP All-in-One prints meaningless characters  
Nothing happens when I try to print  
The pages in my document came out in the wrong order  
The margins are not printing as expected  
Text or graphics are cut off at the edge of the page  
A blank page came out while printing  
Ink is spraying the inside of the HP All-in-One when I print a photo  
Option for automatic two-sided printing cannot be selected  
Envelopes print incorrectly  
Cause: A stack of envelopes is loaded incorrectly.  
Solution: Remove all paper from the input tray. Load a stack of envelopes in the  
input tray, with the envelope flaps facing up and to the left.  
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.  
200  
Troubleshooting  
       
Cause: The wrong type of envelope is loaded.  
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps  
or windows.  
Borderless printing produces unexpected results  
Cause: Printing a borderless image from a non-HP software application produces  
unexpected results.  
Solution: Try printing the image from the photo imaging software that came with  
the HP All-in-One.  
The HP All-in-One is not responding  
Cause: The Two-sided printing accessory is not installed correctly.  
Solution: If the Two-sided printing accessory is installed, remove it and reinstall it.  
To reinstall it, press the buttons on each side of the accessory and push it into the  
rear of the HP All-in-One until it clicks into place.  
If the Two-sided printing accessory is not installed, install it at the rear of the HP All-  
in-One.  
Cause: The HP All-in-One is busy with another task.  
Solution: If the HP All-in-One is performing another task such as copying or  
scanning, your print job will be delayed until the HP All-in-One completes the current  
task.  
Some documents take a long time to print. If nothing has printed several minutes after  
you sent a print job to the HP All-in-One, check your computer to see if there are any  
messages.  
Cause: The HP All-in-One has a paper jam.  
Solution: Clear the paper jam.  
For more information, see:  
“Clear paper jams” on page 171  
Print troubleshooting  
201  
       
Chapter 15  
Cause: The HP All-in-One is out of paper.  
Solution: Load paper in the input tray.  
For more information, see:  
“Load paper” on page 76  
Cause: The print head assembly has stalled.  
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any  
objects that are blocking the print head assembly (including any packing materials),  
and then turn the HP All-in-One on again.  
Cause: The computer is not communicating with the HP All-in-One.  
Solution: If the HP All-in-One is not properly connected to the computer,  
communication errors can occur. Make sure the USB cable is connected to the HP All-  
in-One and the computer as shown below.  
If the connections are secure, and nothing has printed several minutes after you sent  
a print job to the HP All-in-One, check the status of the HP All-in-One. In the  
HP Photosmart Software, click Status.  
For more information, see:  
“I connected the USB cable, but I am having problems using the HP All-in-One with  
my computer” on page 176  
Cause: The HP All-in-One is turned off.  
Solution: Look at the On button located on the top of the HP All-in-One. If it is not  
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to  
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the  
HP All-in-One.  
Cause: The HP All-in-One experienced an error.  
Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the  
power cord back in, and then press the On button to turn on the HP All-in-One.  
202  
Troubleshooting  
Cause: The status of the printer driver has changed.  
Solution: The printer driver status might have changed to either offline or stop  
printing.  
To check the printer driver status  
1. In the HP Solution Center, click the device tab.  
2. Click Settings.  
3. Click Status.  
If the status is offline or stop printing, change the status to ready.  
Cause: A deleted print job is still in the queue.  
Solution: A print job might remain in the queue after it has been cancelled. The  
cancelled print job jams the queue and prevents the next print job from printing.  
From your computer, open the printer folder and see if the cancelled job remains in  
the print queue. Try to delete the job from the queue. If the print job remains in the  
queue, try one or both of the following:  
•
Disconnect the USB cable from the HP All-in-One, restart the computer, and then  
reconnect the USB cable to the HP All-in-One.  
•
Shut down the HP All-in-One, restart the computer, and then restart the HP All-  
in-One.  
The HP All-in-One prints meaningless characters  
Cause: There is no more available memory in the HP All-in-One.  
Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn  
them both on and try printing again.  
Cause: The document is corrupt.  
Solution: Try printing another document from the same software application. If this  
works, then try printing a previously saved version of the document that is not corrupt.  
Nothing happens when I try to print  
Cause: The HP All-in-One is turned off.  
Solution: Look at the On button located on the top of the HP All-in-One. If it is not  
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to  
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the  
HP All-in-One.  
Cause: The HP All-in-One is busy with another task.  
Solution: If the HP All-in-One is performing another task such as copying or  
scanning, your print job will be delayed until the HP All-in-One completes the current  
task.  
Print troubleshooting  
203  
       
Chapter 15  
Some documents take a long time to print. If nothing has printed several minutes after  
you sent a print job to the HP All-in-One, check your computer to see if there are any  
messages.  
Cause: The HP All-in-One is not the selected printer.  
Solution: Make sure the HP All-in-One is the selected printer in your software  
application.  
TIP: You can set the HP All-in-One as the default printer to ensure that the printer  
is automatically selected when you select Print in the File menu of your different  
software applications.  
Cause: The computer is not communicating with the HP All-in-One.  
Solution: If the HP All-in-One is not properly connected to the computer,  
communication errors can occur. Make sure the USB cable is connected to the HP All-  
in-One and the computer as shown below.  
If the connections are secure, and nothing has printed several minutes after you sent  
a print job to the HP All-in-One, check the status of the HP All-in-One. In the  
HP Photosmart Software, click Status.  
For more information, see:  
“I connected the USB cable, but I am having problems using the HP All-in-One with  
my computer” on page 176  
Cause: The HP All-in-One has a paper jam.  
Solution: Clear the paper jam.  
For more information, see:  
“Clear paper jams” on page 171  
Cause: The print head assembly has stalled.  
204  
Troubleshooting  
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any  
objects that are blocking the print head assembly (including any packing materials),  
and then turn the HP All-in-One on again.  
Cause: The HP All-in-One is out of paper.  
Solution: Load paper in the input tray.  
For more information, see:  
“Load paper” on page 76  
The pages in my document came out in the wrong order  
Cause: The print settings are set to print the first page of your document first.  
Because of the way the paper feeds through the HP All-in-One, this means the first  
page will be print side up at the bottom of the stack.  
Solution: Print the document in reverse order. When the document finishes  
printing, the pages will be in correct order.  
For more information, see:  
“Print a multiple-page document in reverse order” on page 95  
The margins are not printing as expected  
Cause: The margins are not set correctly in your software application.  
Solution: Check the printer margins.  
Make sure the margin settings for the document do not exceed the printable area of  
the HP All-in-One.  
To check your margin settings  
1. Preview your print job before sending it to the HP All-in-One.  
2. Check the margins.  
The HP All-in-One uses the margins you have set in your software application,  
as long as they are greater than the minimum margins the HP All-in-One supports.  
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins  
in your software application.  
Cause: The paper size setting might not be set correctly for the project you are  
printing.  
Solution: Verify that you have selected the proper paper size setting for your  
project. Make sure that you have loaded the correct paper size in the input tray.  
Cause: The paper guides are not positioned correctly.  
Print troubleshooting  
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Solution: Remove the stack of paper from the input tray, reload the paper, and then  
slide the paper width guide inward until it stops at the edge of the paper.  
For more information, see:  
“Load paper” on page 76  
Cause: A stack of envelopes is loaded incorrectly.  
Solution: Remove all paper from the input tray. Load a stack of envelopes in the  
input tray, with the envelope flaps facing up and on the left.  
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.  
For more information, see:  
“Load envelopes” on page 80  
Text or graphics are cut off at the edge of the page  
Cause: The margins are not set correctly in your software application.  
Solution:  
To check your margin settings  
1. Preview your print job before sending it to the HP All-in-One.  
2. Check the margins.  
The HP All-in-One uses the margins you have set in your software application,  
as long as they are greater than the minimum margins the HP All-in-One supports.  
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins  
in your software application.  
Make sure the margin settings for the document do not exceed the printable area of  
the HP All-in-One.  
Cause: The size of the document you are printing is larger than the paper loaded  
in the input tray.  
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Solution: Make sure the layout of the document you are trying to print fits on a paper  
size supported by the HP All-in-One.  
To preview the print layout  
1. Load the correct paper size into the input tray.  
2. Preview your print job before sending it to the HP All-in-One.  
3. Check the graphics in the document to make sure that the current size fits within  
the printable area of the HP All-in-One.  
4. Cancel the print job if the graphics do not fit in the printable area of the page.  
TIP: Some software applications allow you to scale the document to fit the paper  
size currently selected. Additionally, you can scale the size of a document from  
the print Properties dialog box.  
Cause: The paper is loaded incorrectly.  
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.  
Remove the stack of paper from the input tray, and then reload the paper following  
the steps below.  
For more information, see:  
“Load paper” on page 76  
A blank page came out while printing  
Cause: The document you are printing contains an additional blank page.  
Solution: Open the document file in your software application and remove any extra  
pages or lines at the end of the document.  
Cause: The HP All-in-One picked up two sheets of paper.  
Solution: If the HP All-in-One has only a few sheets remaining, load more paper in  
the input tray. If there is plenty of paper in the input tray, remove the paper, tap the  
stack of paper against a flat surface, and reload the paper into the input tray.  
For more information, see:  
“Load paper” on page 76  
Ink is spraying the inside of the HP All-in-One when I print a photo  
Cause: The borderless print settings require photo paper to be loaded in the input  
tray. You are using the wrong paper type.  
Solution: Make sure you load photo paper in the input tray before you print a  
borderless print job.  
Option for automatic two-sided printing cannot be selected  
Cause: The Two-sided printing accessory is not installed or it is installed incorrectly.  
Print troubleshooting  
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Solution: Firmly insert the Two-sided printing accessory into the back of the device  
until both sides snap into place.  
NOTE: Do not press the buttons on either side of the accessory when installing  
it. Use the buttons only when removing the accessory from the device.  
Cause: The selected paper type and paper size might not be supported by the Two-  
sided printing accessory.  
Solution: Make sure the selected paper type and size are compatible with the Two-  
sided printing accessory. For more information, see “Technical information”  
on page 287.  
Memory card and front USB port troubleshooting  
Use this section to solve these memory card problems:  
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My memory card no longer works in my digital camera  
The HP All-in-One does not read the memory card or storage device  
The Photo light next to the memory card slots is blinking  
The Attention light blinks when I insert my memory card or storage device  
The photos on the memory card or storage device do not transfer to my computer  
Memory card or storage device is not available  
Photos in a connected digital camera with PictBridge do not print  
The file name appears as meaningless text  
Other users on the network can access my memory card or storage device  
Error message: Cannot find the file or item. Make sure the path and file name are  
correct.  
My memory card no longer works in my digital camera  
Cause: You formatted the card on a Windows XP computer. By default, Windows  
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32  
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and  
cannot recognize a FAT32 formatted card.  
Solution: Reformat your memory card in your camera or format your memory card  
in a Windows XP computer by selecting the FAT format.  
The HP All-in-One does not read the memory card or storage device  
Cause: The card is inserted backwards or upside down.  
Solution: Turn the memory card so that the label side is on the left and the contacts  
are on the right (and facing the device), and then push the card forward into the  
appropriate slot until the Photo light turns on.  
If the memory card is not inserted properly, the HP All-in-One will not respond and  
the Photo light (near the memory card slots) will not turn on.  
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Troubleshooting  
           
After the memory card has been inserted properly, the Photo light will blink for a few  
seconds, and then remain lit.  
Cause: The memory card or storage device is not fully inserted.  
Solution: Make sure you fully insert the memory card into the appropriate slot on  
the HP All-in-One. Or, if you are using a storage device such as a keychain drive,  
make sure you fully insert the storage device into the front USB port.  
If the memory card or storage device is not inserted properly, the HP All-in-One will  
not respond and the Photo light (near the memory card slots) will not turn on.  
After a memory card or storage device has been inserted properly, the Photo light will  
blink for a few seconds, and then remain lit.  
Cause: You have inserted more than one memory card, or you have an inserted a  
memory card and a storage device at the same time.  
Solution: If you have inserted more than one memory card, remove one of the  
memory cards. You can use only one memory card at a time.  
If you have a memory card and a storage device connected, remove the storage  
device. You can use only one at a time.  
Cause: The file system is corrupted.  
Solution: Check the display for an error message telling you about the problem and  
how to solve it.  
If the file system on the card is corrupt, reformat the memory card in your digital  
camera.  
CAUTION: Reformatting the memory card will delete any photos stored on the  
card. If you have previously transferred the photos from your memory card to a  
computer, try printing the photos from the computer. Otherwise, you will need to  
retake any photos you might have lost.  
The Photo light next to the memory card slots is blinking  
Cause: The HP All-in-One is reading the memory card.  
Solution: Do not pull out the memory card while the Photo light is flashing. A  
flashing light means the HP All-in-One is accessing the memory card. Wait until the  
light remains solid. Removing a memory card while it is being accessed might corrupt  
information on the card or damage the HP All-in-One and card.  
The Attention light blinks when I insert my memory card or storage device  
Cause: The HP All-in-One has detected an error with the memory card.  
Solution: Remove and reinsert the memory card. You might have inserted it  
incorrectly. Turn the memory card so that the label side is on the left and the contacts  
Memory card and front USB port troubleshooting  
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are on the right (and facing the device), and then push the card forward into the  
appropriate slot until the Photo light turns on.  
If the problem continues, the memory card might be defective.  
Cause: You have inserted more than one memory card, or you have an inserted a  
memory card and a storage device at the same time.  
Solution: If you have inserted more than one memory card, remove one of the  
memory cards. You can use only one memory card at a time.  
If you have a memory card and a storage device connected, remove either the  
memory card or the storage device. You can use only one at a time.  
The photos on the memory card or storage device do not transfer to my computer  
Cause: The HP Photosmart Software is not installed.  
Solution: Install the HP Photosmart Software that came with the HP All-in-One. If  
it is installed, restart your computer.  
To install the HP Photosmart Software  
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then  
start the Setup program.  
2. When prompted, click Install More Software to install the HP Photosmart  
Software.  
3. Follow the onscreen instructions and the instructions provided in the Setup Guide  
that came with the HP All-in-One.  
Cause: The HP All-in-One is turned off.  
Solution: Turn the HP All-in-One on.  
Cause: The computer is turned off.  
Solution: Turn the computer on.  
Cause: The HP All-in-One is not properly connected to the computer.  
Solution: If the HP All-in-One is directly connected to a computer with a USB cable,  
check the physical connection from the HP All-in-One to the computer. Verify that the  
USB cable is securely plugged into the USB port on the back of the HP All-in-One.  
Make sure the other end of the USB cable is plugged into a USB port on your  
computer. After the cable is connected properly, turn the HP All-in-One off and then  
on again.  
210  
Troubleshooting  
 
If the HP All-in-One is network-connected, check physical network connections and  
make sure the network is operational. Once you verify network connectivity, retry the  
task.  
For more information, see:  
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•
“Communication problems over a USB connection” on page 169  
“Network troubleshooting” on page 183  
Memory card or storage device is not available  
Cause: If this message appears on your display, it means that another user is  
accessing the memory card or storage device over the network. Other users who try  
to use the same memory device might see a read/write error message. The memory  
device might not appear, as expected, in a list of shared network drives. In addition,  
if the HP All-in-One is connected to your computer by a USB cable, the computer  
might be accessing the memory card or storage device, making it inaccessible to the  
HP All-in-One.  
Solution: Wait until the other user has finished using the memory card or storage  
device.  
Photos in a connected digital camera with PictBridge do not print  
Cause: The digital camera is not in PictBridge mode.  
Solution: If the camera supports PictBridge, make sure the camera is set to  
PictBridge mode. See the user guide that came with the camera for instructions on  
how to do this.  
Cause: The images are not in a supported format.  
Solution: Make sure the digital camera is saving photos in a file format that the  
PictBridge transfer feature supports (exif/JPEG, JPEG, and DPOF).  
Cause: You did not select any photos on the camera for printing.  
Solution: Before you connect the digital camera to the front USB port on the HP All-  
in-One, select some photos on the camera for printing.  
NOTE: Some digital cameras do not allow you to select photos until after you  
have established a PictBridge connection. If this is the case, connect your digital  
camera to the front USB port, turn on the camera and change it to PictBridge  
mode, and then use the camera to select the photos you want to print.  
The file name appears as meaningless text  
Cause: The HP All-in-One does not support Unicode. This is a limitation of the  
Common Internet File System (CIFS) server.  
The CIFS server is included in all network-connected HP All-in-One devices. It  
provides network drive letter access to the memory card or storage device in the  
Memory card and front USB port troubleshooting  
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Chapter 15  
HP All-in-One. This lets you read/write files on the network from the memory card or  
storage device in the HP All-in-One. The CIFS server appears on your computer as  
a network drive. In addition to reading/writing files from your memory card or storage  
device, you can also create folders and store other information.  
Solution: If a file name was created with Unicode by another application, it will  
display as arbitrary characters.  
Other users on the network can access my memory card or storage device  
Cause: The Common Internet File System (CIFS) server in the HP All-in-One does  
not support authentication. This is a limitation of the CIFS server.  
The CIFS server is included in all network-connected HP All-in-One devices. It  
provides network drive letter access to the memory card or storage device in the  
HP All-in-One. This lets you read/write files on the network from the memory card or  
storage device in the HP All-in-One. The CIFS server appears on your computer as  
a network drive. In addition to reading/writing files from your memory card or storage  
device, you can also create folders and store other information.  
Solution: Every user on the network can access the memory card or storage  
device.  
Error message: Cannot find the file or item. Make sure the path and file name are  
correct.  
Cause: The Common Internet File System (CIFS) server in the HP All-in-One is not  
operational.  
The CIFS server is included in all network-connected HP All-in-One devices. It  
provides network drive letter access to the memory card or storage device in the  
HP All-in-One. This lets you read/write files on the network from the memory card or  
storage device in the HP All-in-One. The CIFS server appears on your computer as  
a network drive. In addition to reading/writing files from your memory card or storage  
device, you can also create folders and store other information.  
Solution: Retry your task at a later time.  
Scan troubleshooting  
Use this section to solve these scan problems:  
Scan halts  
Scan fails  
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Scan fails because of insufficient computer memory  
Scanned image is blank  
Scanned image is incorrectly cropped  
Scanned image has incorrect page layout  
Scanned image shows dotted lines instead of text  
Text format is incorrect  
212  
Troubleshooting  
           
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Text is incorrect or missing  
The scan feature does not work  
Scan halts  
Cause: The computer system resources might be low.  
Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer  
and then turn it back on.  
If this does not work, try changing the scan to a lower resolution.  
Scan fails  
Cause: The computer is not turned on.  
Solution: Turn on your computer.  
Cause: Your computer is not connected to the HP All-in-One by a USB cable or  
network cable.  
Solution: Connect your computer to the HP All-in-One with a standard USB cable  
or across a network.  
Cause: The HP All-in-One software might not have been installed.  
Solution: Insert the HP All-in-One installation CD and install the software.  
Cause: The software you installed with the HP All-in-One is not running.  
Solution: Open the software you installed with the HP All-in-One and try scanning  
again.  
Scan fails because of insufficient computer memory  
Cause: Too many programs are running on your computer.  
Solution: Close all programs that are not in use. This includes programs that run  
in the background, such as screen savers and virus checkers. If you turn off your virus  
checker, remember to turn it back on after you finish your scan.  
If this does not work, it might help to restart your computer. Some programs do not  
release memory when you close them. Restarting your computer will clear the  
memory.  
If this problem occurs frequently, or if you encounter memory problems while using  
other programs, you might need to add more memory to your computer. See the user  
guide that came with your computer for more information.  
Scanned image is blank  
Cause: The original is placed incorrectly on the glass.  
Scan troubleshooting  
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Chapter 15  
Solution: Load your original print side down on the right front corner of the glass.  
Scanned image is incorrectly cropped  
Cause: The software is set to automatically crop scanned pictures.  
Solution: The Autocrop feature crops anything that is not part of the main image.  
Sometimes this might not be what you want. In that case, you can turn off  
autocropping and crop the scanned image manually, or not at all.  
Scanned image has incorrect page layout  
Cause: Automatic cropping is changing the page layout.  
Solution: Turn off automatic cropping to retain the page layout.  
Scanned image shows dotted lines instead of text  
Cause: If you use the Text image type to scan text that you plan to edit, the scanner  
might not recognize color text. The Text image type scans at 300 x 300 dpi, in black  
and white.  
If you are scanning an original that has graphics or artwork surrounding the text, the  
scanner might not recognize the text.  
Solution: Make a black-and-white copy of the original and then scan the copy.  
Text format is incorrect  
Cause: The scan document settings are incorrect.  
Solution: Some applications cannot handle framed text formatting. Framed text is  
one of the scan document settings. It maintains complex layouts, such as multiple  
columns from a newsletter, by putting the text in different frames (boxes) in the  
destination application.  
Text is incorrect or missing  
Cause: The brightness is not set correctly.  
Solution: Adjust the brightness, and then rescan the original.  
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Troubleshooting  
                   
Cause: Debris might be stuck on the glass or on the back of the document lid. This  
can cause poor-quality scans.  
Solution: Clean the glass and lid backing.  
For more information, see:  
•
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“Clean the lid backing” on page 157  
“Clean the glass” on page 155  
Cause: The scan document settings are not set to the correct optical character  
recognition (OCR) language. The OCR language tells the software how to interpret  
the characters it sees in the original image. If the OCR language does not match the  
language in the original, the scanned text might be incomprehensible.  
Solution: Select the correct OCR language.  
NOTE: If you are using HP Photosmart Essential, the Optical Character  
Recognition (OCR) software might not be installed on your computer. To install  
the OCR software, you must re-insert the software disk and select OCR under the  
Custom installation options.  
The scan feature does not work  
Cause: The computer is turned off.  
Solution: Turn the computer on.  
Cause: The HP All-in-One is not properly connected to the computer through a USB  
cable.  
Solution: Check the cables that connect the HP All-in-One to your computer.  
Cause: The software that came with the HP All-in-One is not installed or is not  
running.  
Solution: Restart your computer. If that does not help, install or reinstall the  
software that came with the HP All-in-One.  
Copy troubleshooting  
Use this section to solve these copy problems:  
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Copies are too light or too dark  
Nothing happens when I try to copy  
Parts of the original do not appear or are cut off  
Fit to Page is not working as expected  
A borderless copy has white space around the edges  
The image is cropped when I make a borderless copy  
The printout is blank  
Copy troubleshooting  
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Chapter 15  
Copies are too light or too dark  
Cause: The Lighter/Darker setting for the HP All-in-One is set too light or too dark.  
Solution: Adjust the lightness and darkness of the copies.  
For more information, see:  
“Adjust the lightness and darkness of your copy” on page 125  
Cause: The original you are copying is overexposed.  
Solution: Try using Enhancements to improve an overexposed image.  
For more information, see:  
“Improve the quality of a copy” on page 129  
Nothing happens when I try to copy  
Cause: The HP All-in-One is turned off.  
Solution: Look at the display on the HP All-in-One. If the display is blank and the  
On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly  
connected to the HP All-in-One and plugged into a power outlet. Press the On button  
to turn on the HP All-in-One.  
Cause: The original is placed incorrectly on the glass.  
Solution: Load the original on the glass.  
For more information, see:  
“Load an original on the glass” on page 72.  
Cause: The HP All-in-One might be busy copying or printing.  
Solution: Check the display to see if the HP All-in-One is busy.  
Cause: The HP All-in-One does not recognize the paper type.  
Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the  
HP All-in-One does not support.  
Cause: The HP All-in-One has a paper jam.  
Solution: Clear the paper jam and remove any torn paper that remains in the HP All-  
in-One.  
For more information, see:  
“Clear paper jams” on page 171  
Parts of the original do not appear or are cut off  
Cause: The original is placed incorrectly on the glass.  
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Troubleshooting  
         
Solution: Reload the original on the glass.  
For more information, see:  
“Load originals” on page 71  
Cause: The original fills the entire sheet.  
Solution: If the image or text on your original fills the entire sheet with no margins,  
use the Fit to Page feature to reduce your original and prevent unwanted cropping  
of the text or images at the edges of the sheet.  
For more information, see:  
“Resize an original to fit onto letter or A4 paper” on page 127  
Cause: The original is larger than the paper in the input tray.  
Solution: If your original is larger than the paper in the input tray, use the Fit to  
Page feature to reduce your original to fit on the paper in the input tray.  
For more information, see:  
“Resize an original to fit onto letter or A4 paper” on page 127  
Fit to Page is not working as expected  
Cause: You are trying to increase the size of an original that is too small.  
Solution: Fit to Page can only enlarge the original up to the maximum percentage  
allowed by your model. (The maximum percentage varies by model.) For example,  
200% might be the maximum enlargement percentage allowed by your model.  
Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size  
page.  
If you want to make a large copy of a small original, scan the original into the computer,  
resize the image in the HP scanning software, and then print a copy of the enlarged  
image.  
Cause: The original is placed incorrectly on the glass.  
Solution: Reload the original on the glass.  
For more information, see:  
“Load originals” on page 71  
Cause: Debris might be stuck on the glass or on the back of the document lid. The  
HP All-in-One interprets anything it detects on the glass as part of the image.  
Solution: Turn off the HP All-in-One, and then use a soft cloth to wipe the glass  
and the back of the document lid.  
For more information, see:  
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“Clean the glass” on page 155  
“Clean the lid backing” on page 157  
Copy troubleshooting  
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Chapter 15  
A borderless copy has white space around the edges  
Cause: You are trying to make a borderless copy of an original that is too small.  
Solution: When you make a borderless copy of a small original, the HP All-in-One  
enlarges the original up to a maximum percentage. This might leave white space  
around the edges. (The maximum percentage varies by model.)  
Depending on the size of the borderless copy you are trying to make, the minimum  
size of the original varies. For example, you cannot enlarge a passport photo to create  
a letter-size borderless copy.  
If you want to make a borderless copy of a very small original, scan the original into  
the computer, resize the image in the HP scanning software, and then print a  
borderless copy of the enlarged image.  
Cause: You are trying to make a borderless copy without using photo paper.  
Solution: Use photo paper to make borderless copies.  
For more information, see:  
“Make a borderless copy of a photo” on page 126  
Cause: Debris might be stuck on the glass or on the back of the document lid. The  
HP All-in-One interprets anything it detects on the glass as part of the image.  
Solution: Turn off the HP All-in-One, and then use a soft cloth to wipe the glass  
and the back of the document lid.  
For more information, see:  
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“Clean the glass” on page 155  
“Clean the lid backing” on page 157  
The image is cropped when I make a borderless copy  
Cause: The HP All-in-One cropped some of the image around the margins of the  
copy to achieve a borderless print without changing the proportions of the original.  
Solution: If you want to enlarge a photo to fit a full-size page without cropping the  
edges, use Fit to Page.  
For more information, see:  
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“Resize an original to fit onto letter or A4 paper” on page 127  
“Resize an original using custom settings” on page 127  
Cause: The original is larger than the paper in the input tray.  
Solution: If your original is larger than the paper in the input tray, use the Fit to  
Page feature to reduce your original to fit on the paper in the input tray.  
For more information, see:  
“Resize an original to fit onto letter or A4 paper” on page 127  
218  
Troubleshooting  
       
The printout is blank  
Cause: The original is placed incorrectly on the glass.  
Solution: Reload the original on the glass.  
For more information, see:  
“Load originals” on page 71  
Fax troubleshooting  
Use this section to solve the following fax problems:  
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The HP All-in-One is having problems sending and receiving faxes  
The HP All-in-One cannot send faxes, but can receive faxes  
The HP All-in-One is having problems sending a manual fax  
Pages of a fax I sent are missing  
The quality of the fax I sent is poor  
Parts of a fax I sent are cut off  
The fax I sent was blank when it was received  
Fax transmission is slow  
The HP All-in-One cannot receive faxes, but can send faxes  
The HP All-in-One is having problems receiving a manual fax  
Fax tones are recorded on my answering machine  
The HP All-in-One is not answering incoming fax calls  
Pages of a fax I received are missing  
Faxes are received but do not print  
Parts of a fax I received are cut off  
The computer to which I am connecting has only one phone port  
I hear static on my telephone line since connecting the HP All-in-One  
The fax test failed  
I am having problems faxing over the Internet using IP phone  
The fax log report shows an error  
The HP All-in-One is having problems sending and receiving faxes  
Cause: The HP All-in-One is not set up properly for faxing.  
Solution: Follow the instructions in your printed documentation to set up the HP All-  
in-One properly for faxing, based on the equipment and services you have on the  
same phone line as the HP All-in-One. Then, run a fax test to check the status of the  
HP All-in-One and to make sure you set it up properly.  
The HP All-in-One prints a report with the results of the test. If the test fails, review  
the report for information on how to fix the problem.  
For more information, see:  
“Test your fax setup” on page 63  
Cause: The HP All-in-One is turned off.  
Fax troubleshooting  
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Chapter 15  
Solution: Look at the display on the HP All-in-One. If the display is blank and the  
On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly  
connected to the HP All-in-One and plugged into a power outlet. Press the On button  
to turn on the HP All-in-One.  
Cause: The wrong phone cord is used to connect the HP All-in-One or the phone  
cord is plugged into the wrong port.  
Solution:  
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,  
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,  
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,  
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,  
Venezuela, and Vietnam.  
Make sure you used the phone cord supplied in the box with the HP All-in-One to  
connect to the telephone wall jack. One end of this special 2-wire phone cord should  
be connected to the port labeled 1-LINE on the back of the HP All-in-One and the  
other end to your telephone wall jack, as shown below.  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the HP All-in-One  
This special 2-wire phone cord is different from the more common 4-wire phone cords  
you might already have in your office. Check the end of the cord and compare it to  
the two types of cords shown below.  
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Troubleshooting  
If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord,  
and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the  
HP All-in-One.  
If the HP All-in-One came with a 2-wire phone cord adaptor, you can use it with a 4-  
wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-  
wire phone cord adaptor to the port labeled 1-LINE on the back of the HP All-in-One.  
Attach your 4-wire phone cord to the open port on the adaptor and to the telephone  
wall jack. For more information on using the 2-wire phone cord adaptor, see the  
documentation that came with it.  
For more information on setting up the HP All-in-One, see the printed documentation  
that came with the HP All-in-One.  
Cause: Other office equipment (such as an answering machine or a telephone) is  
not set up properly with the HP All-in-One.  
Solution:  
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,  
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,  
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,  
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,  
Venezuela, and Vietnam.  
Make sure you have correctly connected the HP All-in-One to the telephone wall jack,  
and correctly connected any additional equipment and services that share the phone  
line with the HP All-in-One.  
Fax troubleshooting  
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Chapter 15  
Use the port labeled 1-LINE on the back of the HP All-in-One to connect to the  
telephone wall jack. Use the 2-EXT port to connect to any other equipment, such as  
an answering machine or a telephone, as shown below.  
1
2
3
Telephone wall jack  
Use the phone cord supplied in the box with the HP All-in-One  
Telephone (optional)  
For more information on setting up the HP All-in-One, see the printed documentation  
that came with the HP All-in-One.  
Cause: You are using a phone line splitter.  
Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord  
connector that plugs into a telephone wall jack.) Try removing the splitter and  
connecting the HP All-in-One directly to the telephone wall jack.  
Cause: The telephone wall jack is not working properly.  
Solution: Try connecting a working telephone and phone cord to the telephone wall  
jack you are using for the HP All-in-One and check for a dial tone. If you do not hear  
a dial tone, call your local telephone company for service.  
Cause: The phone line connection is noisy. Phone lines with poor sound quality  
(noise) can cause faxing problems.  
Solution: If the failure was due to noise on the phone line, contact the sender to  
have them resend the fax. The quality might be better when you try again. You can  
check the sound quality of the phone line by plugging a phone into the telephone wall  
jack and listening for static or other noise. If the problem persists, turn Error  
Correction Mode (ECM) off and contact your telephone company.  
222  
Troubleshooting  
If you are still having problems faxing, set the Fax Speed to a slower rate such as  
Medium (14400) or Slow (9600).  
For more information, see:  
•
•
“Send a fax in Error Correction Mode” on page 139  
“Set the fax speed” on page 30  
Cause: Other equipment that uses the same phone line as the HP All-in-One might  
be in use.  
Solution: Make sure extension phones (phones on the same phone line, but not  
connected to the HP All-in-One) or other equipment are not in use or off the hook.  
For example, you cannot use the HP All-in-One for faxing if an extension phone is off  
the hook, or if you are using a computer dial-up modem to send e-mail or access the  
Internet.  
Cause: The HP All-in-One shares the same phone line with a DSL service and a  
DSL filter is not connected.  
Solution: If you use a DSL service, make sure that you have a DSL filter connected  
or you will not be able to fax successfully. The DSL service sends out a digital signal  
on the phone line that can interfere with the HP All-in-One, preventing the HP All-in-  
One from sending and receiving faxes. The DSL filter removes the digital signal and  
allows the HP All-in-One to communicate properly with the phone line. To check if  
you already have a filter installed, listen to your phone line or dial tone. If you hear  
noise or static on the line, you probably do not have a DSL filter installed, or it is  
installed incorrectly. Obtain a DSL filter from your DSL provider. If you already have  
a DSL filter, make sure it is connected correctly.  
Cause: Another process has caused an error in the HP All-in-One.  
Solution: Check the display or your computer for an error message providing  
information about the problem and how to solve it. If there is an error, the HP All-in-  
One will not send or receive a fax until the error condition is resolved.  
You can also check the status of the HP All-in-One by clicking Status in the  
HP Solution Center.  
For more information, see:  
“Errors” on page 258  
Cause: You are using either a PBX or an ISDN converter/terminal adapter.  
Fax troubleshooting  
223  
Chapter 15  
Solution:  
• Make sure the HP All-in-One is connected to the port that is designated for fax  
and phone use. Also, make sure that the terminal adapter is set to the correct  
switch type for your country/region, if possible.  
NOTE: Some ISDN systems allow you to configure the ports for specific  
phone equipment. For example, you might have assigned one port for  
telephone and Group 3 fax and another port for multiple purposes. If you have  
problems when connected to the fax/phone port of your ISDN converter, try  
using the port designated for multiple purposes; it might be labeled "multi-  
combi" or something similar.  
For more information on how to set up the HP All-in-One with a PBX phone system  
or ISDN line, see the printed documentation that came with the HP All-in-One.  
•
Try setting the Fax Speed to Medium (14400) or Slow (9600).  
For more information, see:  
“Set the fax speed” on page 30  
Cause: The Fax Speed setting is set too fast.  
Solution: You might need to send and receive faxes at a slower rate. Try setting  
the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following:  
•
•
•
•
An Internet phone service  
A PBX system  
Fax over Internet Protocol (FoIP)  
An ISDN service  
For more information, see:  
“Set the fax speed” on page 30  
Cause: The HP All-in-One might be connected to a telephone wall jack that is set  
up for digital phones.  
Solution: Make sure you connect the HP All-in-One to an analog phone line or you  
will not be able to send or receive faxes. To check if your phone line is digital, connect  
a regular analog phone to the line and listen for a dial tone. If you do not hear a normal  
sounding dial tone, it might be a phone line set up for digital phones. Connect the  
HP All-in-One to an analog phone line and try sending or receiving a fax.  
Cause: The HP All-in-One shares the same phone line with a DSL service and the  
DSL modem might not be properly grounded.  
Solution: If the DSL modem is not properly grounded, it can create noise on the  
phone line. Phone lines with poor sound quality (noise) can cause faxing problems.  
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Troubleshooting  
You can check the sound quality of the phone line by plugging a phone into the  
telephone wall jack and listening for static or other noise.  
If you hear noise, do the following  
1. Turn off your DSL modem and completely remove power for at least 15 minutes.  
2. Turn the DSL modem back on.  
3. Listen to the dial tone again. If the dial tone sounds clear (no noise or static), try  
sending or receiving a fax.  
NOTE: You might notice static on the phone line again in the future. If the HP All-  
in-One stops sending and receiving faxes, repeat this process.  
If the phone line is still noisy, contact your phone company. For information on turning  
your DSL modem off, contact your DSL provider for support.  
Cause: You are faxing over the Internet using an IP phone, and there was a problem  
with the transmission.  
Solution: Try resending your fax at a later time. Also, make sure your Internet  
service provider supports faxing over the Internet.  
If the problem persists, contact your Internet service provider.  
The HP All-in-One cannot send faxes, but can receive faxes  
Cause: The HP All-in-One is not set up properly for faxing.  
Solution: Follow the instructions in your printed documentation to set up the HP All-  
in-One properly for faxing, based on the equipment and services you have on the  
same phone line as the HP All-in-One. Then, run a fax test to check the status of the  
HP All-in-One and to make sure you set it up properly.  
The HP All-in-One prints a report with the results of the test. If the test fails, review  
the report for information on how to fix the problem.  
For more information, see:  
“Test your fax setup” on page 63  
Cause: The HP All-in-One might be dialing too fast or too soon.  
Solution: You might need to insert some pauses in the number sequence. For  
example, if you need to access an outside line before dialing the phone number, insert  
a pause following the access number. If your number is 95555555, and 9 accesses  
an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in  
the fax number you are typing, press the Space button repeatedly until a dash (-)  
appears on the display.  
If you are using a speed dial entry to send the fax, update the speed dial entry to  
include pauses in the number sequence.  
Fax troubleshooting  
225  
   
Chapter 15  
You can also send the fax using monitor dialing. This enables you to listen to the  
phone line as you dial. You can set the pace of your dialing and respond to prompts  
as you dial.  
For more information, see:  
•
•
“Update individual speed dial entries” on page 66  
“Send a fax using monitor dialing” on page 134  
Cause: The number you entered when sending the fax is not in the proper format.  
Solution: Check to see that the fax number you entered is correct and in the proper  
format. For example, you might need to dial a "9" prefix, depending on your phone  
system.  
If your phone line has a PBX system, make sure you are dialing the number for an  
outside line before dialing the fax number.  
Cause: The receiving fax machine is having problems.  
Solution: To check this, try calling the fax number from a telephone and listen for  
fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or  
connected, or a voice mail service could be interfering with the recipient's phone line.  
You can also ask the recipient to check the receiving fax machine for any problems.  
The HP All-in-One is having problems sending a manual fax  
Cause: The recipient's fax machine might not support receiving faxes manually.  
Solution: Check with the recipient to see if their fax machine can receive faxes  
manually.  
Cause: You did not press Start Fax Black or Start Fax Color within three seconds  
of hearing fax tones.  
Solution: If you are sending a fax manually, make sure that you press Start Fax  
Black or Start Fax Color within three seconds of hearing the recipient's fax tones,  
otherwise the transmission might fail.  
For more information, see:  
“Send a fax manually from a phone” on page 133  
Cause: The telephone used to initiate the fax call was not connected directly to the  
HP All-in-One or was not connected properly.  
226  
Troubleshooting  
   
Solution:  
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,  
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,  
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,  
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,  
Venezuela, and Vietnam.  
To send a fax manually, the telephone must be connected directly to the port labeled  
2-EXT on the HP All-in-One, as shown below.  
1
2
3
Telephone wall jack  
Use the phone cord supplied in the box with the HP All-in-One  
Telephone  
For more information on setting up the HP All-in-One with your telephone, see the  
printed documentation that came with the HP All-in-One.  
Cause: The Fax Speed setting might be set too fast.  
Solution: Try setting the Fax Speed to Medium (14400) or Slow (9600), and then  
resend the fax.  
For more information, see:  
“Set the fax speed” on page 30  
Cause: The HP All-in-One is not detecting an original loaded in the document feeder  
tray.  
Solution: If you did not load an original in the document feeder tray, or if the original  
is not pushed in far enough, you will be unable to send a fax manually. Load an original  
in the document feeder tray, or push the original farther into the tray. Once the HP All-  
in-One detects the original, a confirmation message appears on the display.  
Fax troubleshooting  
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Chapter 15  
Pages of a fax I sent are missing  
Cause: Two or more pages were fed through the document feeder tray at the same  
time.  
Solution: Print a Last Transaction report to verify the number of pages that were  
sent. If two or more pages stuck together and were fed into the document feeder tray  
at the same time, the number of pages in the report would not match the actual  
number of pages. If the number of pages listed in the report does not match the actual  
number of pages, you might need to clean the separator pad in the automatic  
document feeder.  
For more information, see:  
•
•
“Print other reports” on page 152  
“Clean the automatic document feeder” on page 173  
Cause: The receiving fax machine is having problems.  
Solution: To check this, try calling the fax number from a telephone and listen for  
fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or  
connected, or a voice mail service could be interfering with the recipient's phone line.  
The memory of the receiving fax machine might be full or the fax machine might have  
run out of paper. You can ask the recipient to check the receiving fax machine for any  
problems.  
Cause: The phone line connection is noisy. Phone lines with poor sound quality  
(noise) can cause faxing problems.  
Solution: If the failure was due to noise on the phone line, resend the fax. The  
quality might be better when you try again. You can check the sound quality of the  
phone line by plugging a phone into the telephone wall jack and listening for static or  
other noise. If the problem persists, turn Error Correction Mode (ECM) off and  
contact your telephone company.  
For more information, see:  
“Send a fax in Error Correction Mode” on page 139  
The quality of the fax I sent is poor  
Cause: The phone line connection is noisy. Phone lines with poor sound quality  
(noise) can cause faxing problems.  
Solution: If the failure was due to noise on the phone line, resend the fax. The  
quality might be better when you try again. You can check the sound quality of the  
phone line by plugging a phone into the telephone wall jack and listening for static or  
other noise. If the problem persists, turn Error Correction Mode (ECM) off and  
contact your telephone company.  
If the problem persists, check to see if Error Correction Mode (ECM) is On. If it is  
not, change the ECM setting to On. Faxes might take longer to send, but the print  
quality of the received fax should improve.  
228  
Troubleshooting  
       
If the print quality is still poor, turn off ECM, and then contact your telephone provider.  
For more information, see:  
“Send a fax in Error Correction Mode” on page 139  
Cause: The fax resolution setting is set to a low resolution, such as Standard.  
Solution: For the highest-quality fax, change the fax resolution to Fine, Very  
Fine (if available), or Photo.  
For more information, see:  
“Change the fax resolution” on page 137  
Cause: The glass of the HP All-in-One might be dirty.  
Solution: If you are sending a fax from the glass, make a copy to check the quality  
of the printout. If the quality of the printout is poor, clean the glass.  
For more information, see:  
•
•
“Make a copy” on page 121  
“Clean the glass” on page 155  
Cause: The receiving fax machine is having problems.  
Solution: To check this, try calling the fax number from a telephone and listen for  
fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or  
connected, or a voice mail service could be interfering with the recipient's phone line.  
You can also ask the recipient to check the receiving fax machine for any problems.  
Cause: The Lighter/Darker setting might be set too light. If you are sending a  
faded, washed out, or handwritten fax, or a document with a watermark (such as a  
red seal or stamp), you can change the Lighter/Darker setting to send the fax darker  
than the original.  
Solution: Make a copy to check the quality of the printout. If the printout is too light,  
you can darken it by adjusting the Lighter/Darker setting when sending the fax.  
For more information, see:  
“Change the Lighter/Darker setting” on page 138  
Parts of a fax I sent are cut off  
Cause: The fax is larger than letter or A4 paper.  
Solution: Some fax machines cannot accept faxes larger than letter or A4 paper.  
Make sure the receiving fax machine can accept the paper size you are using. If not,  
ask the recipient if the receiving fax machine has a fit to page setting they can use to  
reduce the incoming fax to fit standard paper size such as letter or A4.  
Fax troubleshooting  
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Chapter 15  
The fax I sent was blank when it was received  
Cause: The original was not loaded or was loaded incorrectly.  
Solution: Load your originals print side up into the document feeder tray. If you are  
sending a single-page fax, such as a photograph, you can also load your original print  
side down on the glass.  
For more information, see:  
“Load originals” on page 71  
Fax transmission is slow  
Cause: You are sending a fax in color.  
Solution: Sending a fax in color can take longer than sending a black-and-white  
fax. Try sending the fax in black and white.  
Cause: The document contains a lot of graphics or has very fine detail.  
Solution: For faster transmission, use Standard resolution. This setting provides  
the fastest possible transmission with the lowest quality of fax. The default resolution  
is Fine, which can take longer to send.  
For more information, see:  
“Change the fax resolution” on page 137  
Cause: The phone line connection is noisy. Phone lines with poor sound quality  
(noise) can cause faxing problems.  
Solution: If the failure was due to noise on the phone line, contact the sender to  
have them resend the fax. The quality might be better when you try again. You can  
check the sound quality of the phone line by plugging a phone into the telephone wall  
jack and listening for static or other noise. If the problem persists, turn Error  
Correction Mode (ECM) off and contact your telephone company.  
For more information, see:  
“Send a fax in Error Correction Mode” on page 139  
Cause: The fax resolution setting is set to a high resolution, such as Fine (the  
default) or Photo.  
Solution: For faster transmission, use Standard resolution. This setting provides  
the fastest possible transmission with the lowest quality of fax.  
For more information, see:  
“Change the fax resolution” on page 137  
Cause: The receiving fax machine is having problems.  
Solution: To check this, try calling the fax number from a telephone and listen for  
fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or  
230  
Troubleshooting  
       
connected, or a voice mail service could be interfering with the recipient's phone line.  
You can also ask the recipient to check the receiving fax machine for any problems.  
Cause: The Fax Speed option is set to a slow transmission speed.  
Solution: Make sure the Fax Speed option is set to Fast (33600) or Medium  
(14400).  
For more information, see:  
“Set the fax speed” on page 30  
The HP All-in-One cannot receive faxes, but can send faxes  
Cause: The HP All-in-One is not set up properly for faxing.  
Solution: Follow the instructions in your printed documentation to set up the HP All-  
in-One properly for faxing, based on the equipment and services you have on the  
same phone line as the HP All-in-One. Then, run a fax test to check the status of the  
HP All-in-One and to make sure you set it up properly.  
The HP All-in-One prints a report with the results of the test. If the test fails, review  
the report for information on how to fix the problem.  
For more information, see:  
“Test your fax setup” on page 63  
Cause: Auto Answer is turned off, which means that the HP All-in-One will not  
answer incoming calls. You must be available to respond in person to incoming fax  
calls, or the HP All-in-One will not answer the incoming fax call.  
Solution: Depending on your office setup, you might be able to set the HP All-in-  
One to answer incoming calls automatically. To find out what the recommended  
answer mode is for your office setup, see the printed documentation that came with  
the HP All-in-One.  
If you must have Auto Answer off, you will need to press Start Fax Black or Start  
Fax Color to receive a fax.  
TIP: If you are not close enough to the HP All-in-One to reach the control panel,  
wait several seconds, and then press 1 2 3 on your phone. If the HP All-in-One  
does not begin receiving the fax, wait several more seconds and press 1 2 3 again.  
After the HP All-in-One begins to receive the fax, you can hang up the phone.  
Cause: You subscribe to a voice mail service at the same phone number you use  
for fax calls.  
Solution: Set the HP All-in-One to answer faxes manually. You cannot receive  
faxes automatically if you have a voice mail service at the same phone number you  
use for fax calls. You must receive faxes manually; this means you must be available  
to respond in person to incoming fax calls.  
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Chapter 15  
For more information on how to set up the HP All-in-One when you have a voice mail  
service, see the printed documentation that came with the HP All-in-One.  
Cause: You have a computer dial-up modem on the same phone line as the HP All-  
in-One.  
Solution: If you have a computer dial-up modem on the same phone line as the  
HP All-in-One, check to make sure that the software that came with your modem is  
not set to receive faxes automatically. Modems that are set up to receive faxes  
automatically take over the phone line to receive all incoming faxes, which prevents  
the HP All-in-One from receiving fax calls.  
Cause: If you have an answering machine on the same phone line with the HP All-  
in-One, you might have one of the following problems:  
•
Your outgoing message might be too long or too loud to allow the HP All-in-One  
to detect fax tones, and the sending fax machine might disconnect.  
•
Your answering machine might not have enough quiet time after your outgoing  
message to allow the HP All-in-One to detect fax tones. This problem is most  
common with digital answering machines.  
Solution: If you have an answering machine on the same phone line with the HP All-  
in-One, do the following:  
•
Disconnect the answering machine and then try receiving a fax. If faxing is  
successful without the answering machine, the answering machine might be  
causing the problem.  
•
Reconnect the answering machine and record your outgoing message again.  
Record a message that is approximately 10 seconds in duration. Speak slowly  
and at a low volume when recording your message. Leave at least 5 seconds of  
silence at the end of the voice message. There should be no background noise  
when recording this silent time. Try to receive a fax again.  
Cause: The answering machine is not set up properly with the HP All-in-One.  
Solution:  
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,  
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,  
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,  
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,  
Venezuela, and Vietnam.  
When you have an answering machine on the same phone line you use for fax calls,  
you must connect the answering machine directly to the HP All-in-One using the port  
232  
Troubleshooting  
labeled 2-EXT, as shown below. You also need to set the correct number of rings to  
answer for both the answering machine and HP All-in-One.  
1
2
3
4
5
6
Telephone wall jack  
Connect to the IN port on the answering machine  
Connect to the OUT port on the answering machine  
Telephone (optional)  
Answering machine  
Use the phone cord supplied in the box with the HP All-in-One  
Make sure the HP All-in-One is set to receive faxes automatically and that the Rings  
to Answer setting is correct. The number of rings to answer for the HP All-in-One  
should be greater than the number of rings to answer for the answering machine. Set  
your answering machine to a low number of rings and the HP All-in-One to answer  
in the maximum number of rings supported by your device. (The maximum number  
of rings varies by country/region.) In this setup, the answering machine will answer  
the call and the HP All-in-One will monitor the line. If the HP All-in-One detects fax  
tones, the HP All-in-One will receive the fax. If the call is a voice call, the answering  
machine will record the incoming message.  
For more information on setting up the HP All-in-One, see the printed documentation  
that came with the HP All-in-One.  
For more information, see:  
•
•
“Set the number of rings before answering” on page 62  
“Set the answer mode” on page 62  
Cause: You have a special ring pattern for your fax phone number (using a  
distinctive ring service through your telephone company), and the Distinctive Ring  
setting on the HP All-in-One does not match.  
Solution: If you have a special ring pattern for your fax phone number (using a  
distinctive ring service through your telephone company), make sure that the  
Fax troubleshooting  
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Chapter 15  
Distinctive Ring setting on the HP All-in-One is set to match. For example, if the  
phone company has assigned your number a double ring pattern, make sure Double  
Rings is selected as the Distinctive Ring setting.  
NOTE: The HP All-in-One cannot recognize some ring patterns, such as those  
with alternating short and long ringing patterns. If you are having problems with a  
ring pattern of this type, ask your phone company to assign a non-alternating ring  
pattern.  
If you are not using a distinctive ring service, make sure that the Distinctive Ring  
setting on the HP All-in-One is set to All Rings.  
For more information, see:  
“Change the answer ring pattern for distinctive ringing” on page 63  
Cause: The Distinctive Ring setting is not set to All Rings (and you are not using  
a distinctive ring service).  
Solution: If you are not using a distinctive ring service, make sure that the  
Distinctive Ring setting on the HP All-in-One is set to All Rings.  
Cause: The fax signal level might not be strong enough, which can cause fax  
reception problems.  
Solution: If the HP All-in-One shares the same phone line with other types of phone  
equipment, such as an answering machine, a computer dial-up modem, or a multi-  
port switch box, the fax signal level might be reduced. The signal level can also be  
reduced if you use a splitter or connect extra cables to extend the length of your  
phone. A reduced fax signal can cause problems during fax reception.  
•
If you are using a splitter or extension cables, try removing them and connecting  
the HP All-in-One directly to the telephone wall jack.  
•
To find out if other equipment is causing a problem, disconnect everything except  
the HP All-in-One from the phone line, and then try to receive a fax. If you can  
receive faxes successfully without the other equipment, one or more pieces of the  
other equipment is causing problems; try adding them back one at a time and  
receiving a fax each time, until you identify which equipment is causing the  
problem.  
Cause: The memory of the HP All-in-One is full.  
Solution: If Backup Fax Reception is enabled and there is an error condition on  
the HP All-in-One, the memory might become full of faxes that have not yet been  
printed and the HP All-in-One will stop answering calls. If an error condition exists  
that is preventing the HP All-in-One from printing faxes, review the display for  
information on the error condition. Also, check for the following problems:  
•
The HP All-in-One is not set up properly for faxing. See the printed documentation  
for more information.  
•
•
There is no paper loaded in the input tray.  
There is a paper jam.  
234  
Troubleshooting  
•
The ink cartridge door is open. Close the ink cartridge door, as shown below:  
•
The print head assembly is stalled. Turn the HP All-in-One off, remove any objects  
that are blocking the print head assembly (including any packing materials), and  
then turn the HP All-in-One on again.  
Resolve any problems found. The HP All-in-One automatically begins printing all the  
unprinted faxes from memory. To clear the memory, you can also delete the faxes  
stored in memory by turning off the HP All-in-One.  
Cause: An error condition is preventing the HP All-in-One from receiving faxes and  
Backup Fax Reception is set to Off.  
Solution: Check for the following problems:  
•
•
The HP All-in-One is turned off. Press the On button to turn on the device.  
The HP All-in-One is not set up properly for faxing. See the printed documentation  
for more information.  
•
•
•
•
There is no paper loaded in the input tray.  
There is a paper jam.  
The ink cartridge door is open. Close the ink cartridge door.  
The print head assembly is stalled. Turn the HP All-in-One off, remove any objects  
that are blocking the print head assembly (including any packing materials), and  
then turn the HP All-in-One on again.  
NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-  
One, all faxes stored in memory are deleted, including any unprinted faxes  
that you might have received while the HP All-in-One was in an error condition.  
You will need to contact the senders to ask them to resend any unprinted  
faxes. For a list of the faxes you have received, print the Fax Log. The Fax  
Log is not deleted when the HP All-in-One is turned off.  
After you resolve any problems found, the HP All-in-One can begin answering  
incoming fax calls.  
The HP All-in-One is having problems receiving a manual fax  
Cause: There are documents loaded in the document feeder tray.  
Solution: The HP All-in-One will not receive a fax manually if documents are loaded  
in the document feeder tray. Instead, the HP All-in-One attempts to send the  
Fax troubleshooting  
235  
   
Chapter 15  
documents loaded in the document feeder tray. Remove any originals before  
manually receiving faxes.  
You can also contact the sender to verify that there are documents loaded in the  
sending fax machine.  
Cause: The Fax Speed setting might be set too fast.  
Solution: Set the Fax Speed to Medium (14400) or Slow (9600), and then contact  
the sender to have them resend the fax.  
For more information, see:  
“Set the fax speed” on page 30  
Cause: There is an error message or other prompt on the display.  
Solution: Check the display for an error message or prompt providing information  
about the problem and how to solve it. If there is an error message or prompt on the  
display, the HP All-in-One will not receive the fax manually until the error condition is  
resolved and the message is cleared.  
If the HP All-in-One has an alignment message, you might be able to press OK to  
clear the message and resume faxing.  
For more information, see:  
•
•
“Align the printer” on page 161  
“Errors” on page 258  
Fax tones are recorded on my answering machine  
Cause: The answering machine is not set up properly with the HP All-in-One or the  
Rings to Answer setting is not correct.  
Solution:  
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,  
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,  
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,  
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,  
Venezuela, and Vietnam.  
236  
Troubleshooting  
   
When you have an answering machine on the same phone line you use for fax calls,  
you must connect the answering machine directly to the HP All-in-One using the port  
labeled 2-EXT, as shown below.  
1
2
3
4
5
6
Telephone wall jack  
Connect to the IN port on the answering machine  
Connect to the OUT port on the answering machine  
Telephone (optional)  
Answering machine  
Use the phone cord supplied in the box with the HP All-in-One  
Make sure the HP All-in-One is set to receive faxes automatically and that the Rings  
to Answer setting is correct. The number of rings to answer for the HP All-in-One  
should be greater than the number of rings to answer for the answering machine. If  
the answering machine and the HP All-in-One are set to the same number of rings to  
answer, both devices will answer the call and fax tones will be recorded on the  
answering machine.  
Set your answering machine to a low number of rings and the HP All-in-One to answer  
in the maximum number of rings supported. (The maximum number of rings varies  
by country/region.) In this setup, the answering machine will answer the call and the  
HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the HP All-  
in-One will receive the fax. If the call is a voice call, the answering machine will record  
the incoming message.  
For more information on setting up the HP All-in-One when you have an answering  
machine, see the printed documentation that came with the HP All-in-One.  
For more information, see:  
•
•
“Set the answer mode” on page 62  
“Set the number of rings before answering” on page 62  
Fax troubleshooting  
237  
Chapter 15  
Cause: The HP All-in-One is set up to receive faxes manually, which means that  
the HP All-in-One will not answer incoming calls. You must be available to respond  
in person to incoming fax calls, or the HP All-in-One will not receive the fax and your  
answering machine will record the fax tones.  
Solution: Set up the HP All-in-One to answer incoming calls automatically by  
turning on Auto Answer. If it is turned off, the HP All-in-One will not monitor incoming  
calls and receive faxes. In this case, the answering machine will answer the fax call  
and record the fax tones.  
For more information on setting up the HP All-in-One when you have an answering  
machine, see the printed documentation that came with the HP All-in-One.  
The HP All-in-One is not answering incoming fax calls  
Cause: The HP All-in-One is turned off.  
Solution: Look at the display on the HP All-in-One. If the display is blank and the  
On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly  
connected to the HP All-in-One and plugged into a power outlet. Press the On button  
to turn on the HP All-in-One.  
Cause: Auto Answer is turned off, which means that the HP All-in-One will not  
answer incoming calls. You must be available to respond in person to incoming fax  
calls, or the HP All-in-One will not answer the incoming fax call.  
Solution: Depending on your office setup, you might be able to set the HP All-in-  
One to answer incoming calls automatically. To find out what the recommended  
answer mode is for your office setup, see the printed documentation that came with  
the HP All-in-One.  
If you must have Auto Answer off, you will need to press Start Fax Black or Start  
Fax Color to receive a fax.  
TIP: If you are not close enough to the HP All-in-One to reach the control panel,  
wait several seconds, and then press 1 2 3 on your phone. If the HP All-in-One  
does not begin receiving the fax, wait several more seconds and press 1 2 3 again.  
After the HP All-in-One begins to receive the fax, you can hang up the phone.  
Cause: You have a special ring pattern for your fax phone number (using a  
distinctive ring service through your telephone company), and the Distinctive Ring  
setting on the HP All-in-One does not match.  
Solution: If you have a special ring pattern for your fax phone number (using a  
distinctive ring service through your telephone company), make sure that the  
Distinctive Ring feature on the HP All-in-One is set to match. For example, if the  
phone company has assigned your number a double ring pattern, make sure Double  
Rings is selected as the Distinctive Ring setting.  
238  
Troubleshooting  
   
NOTE: The HP All-in-One cannot recognize some ring patterns, such as those  
with alternating short and long ringing patterns. If you are having problems with a  
ring pattern of this type, ask your phone company to assign a non-alternating ring  
pattern.  
If you are not using a distinctive ring service, check to make sure that the Distinctive  
Ring feature on the HP All-in-One is set to All Rings.  
For more information, see:  
“Change the answer ring pattern for distinctive ringing” on page 63  
Cause: The Distinctive Ring feature is not set to All Rings (and you are not using  
a distinctive ring service).  
Solution: If you are not using a distinctive ring service, check to make sure that the  
Distinctive Ring feature on the HP All-in-One is set to All Rings.  
Cause: The memory of the HP All-in-One is full.  
Solution: If the memory becomes full of faxes that have not yet been printed, the  
HP All-in-One stops answering calls. If an error condition exists that is preventing the  
HP All-in-One from printing faxes, review the display for information on the error  
condition. Also, check for the following problems:  
•
The HP All-in-One is not set up properly for faxing. See the printed documentation  
for information.  
•
•
•
There is no paper loaded in the input tray.  
There is a paper jam.  
The ink cartridge door is open. Close the ink cartridge door, as shown below:  
•
The print head assembly is stalled. Turn the HP All-in-One off, remove any objects  
that are blocking the print head assembly (including any packing materials), and  
then turn the HP All-in-One on again.  
NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-  
One, all faxes stored in memory are deleted, including any unprinted faxes  
that you might have received while the HP All-in-One was in an error condition.  
You will need to contact the senders to ask them to resend any unprinted  
faxes. For a list of the faxes you have received, print the Fax Log. The Fax  
Log is not deleted when the HP All-in-One is turned off.  
Fax troubleshooting  
239  
Chapter 15  
Resolve any problems found. To clear the memory, you can either print or delete the  
faxes stored in memory.  
For more information, see:  
“Reprint received faxes from memory” on page 142  
Cause: An error condition is preventing the HP All-in-One from receiving faxes and  
Backup Fax Reception is set to Off.  
Solution: Check for the following problems:  
•
•
The HP All-in-One is turned off. Press the On button to turn on the device.  
The HP All-in-One is not set up properly for faxing. See the printed documentation  
for information.  
•
•
•
•
There is no paper loaded in the input tray.  
There is a paper jam.  
The ink cartridge door is open. Close the ink cartridge door.  
The print head assembly is stalled. Turn the HP All-in-One off, remove any objects  
that are blocking the print head assembly (including any packing materials), and  
then turn the HP All-in-One on again.  
After you resolve any problems found, the HP All-in-One can begin answering  
incoming fax calls.  
Pages of a fax I received are missing  
Cause: The paper is not loaded correctly in the input tray.  
Solution: Make sure you have paper loaded correctly.  
If you have Backup Fax Reception enabled, the HP All-in-One might have stored  
the fax in memory upon reception. After you have correctly loaded the paper in the  
input tray, the HP All-in-One automatically begins printing all the unprinted faxes from  
memory, in the order they were received. If you do not have Backup Fax  
Reception enabled, or if the fax was not stored in memory for some reason (for  
example, if the HP All-in-One was out of memory), you will need to contact the sender  
and ask for the fax to be resent.  
For more information, see:  
“Load full-size paper” on page 76  
Cause: The sending fax machine is having problems.  
Solution: Check with the sender to find out how many pages were sent. The  
sending fax machine might have failed to feed each page of the original.  
Faxes are received but do not print  
Cause: The HP All-in-One has a paper jam or is out of paper.  
Solution: If you have Backup Fax Reception enabled, the HP All-in-One might  
have stored the fax in memory upon reception. After clearing the paper jam or loading  
240  
Troubleshooting  
       
paper in the input tray, the HP All-in-One automatically begins printing all the  
unprinted faxes from memory, in the order they were received. If you do not have  
Backup Fax Reception enabled, or if the fax was not stored in memory for some  
reason (for example, if the HP All-in-One was out of memory), ask the sender to  
resend the fax.  
For more information, see:  
“Clear paper jams” on page 171  
Cause: Another process has caused an error in the HP All-in-One.  
Solution: Check the display or your computer for an error message providing  
information about the problem and how to solve it. If there is an error, the HP All-in-  
One will not print the fax until the error condition is resolved.  
You can also check the status of the HP All-in-One by clicking Status in the  
HP Solution Center.  
For more information, see:  
“The fax log report shows an error” on page 256  
Cause: The ink cartridges might be out of ink.  
Solution: Check the estimated ink levels in the ink cartridges. If the ink levels are  
low, you might need to replace the ink cartridges.  
If there is ink remaining in the ink cartridges, but you are still noticing a problem, print  
a self-test report to determine if there is a problem with the ink cartridges. If the self-  
test report shows a problem, clean the ink cartridges. If the problem persists, you  
might need to replace the ink cartridges.  
For more information, see:  
“Maintain the HP All-in-One” on page 155  
Cause: The print head assembly is stalled.  
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print  
head assembly (including any packing materials), and then turn the HP All-in-One on  
again.  
NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-One,  
all faxes stored in memory are deleted, including any unprinted faxes that you  
might have received while the HP All-in-One was in an error condition. You will  
need to contact the senders to ask them to resend any unprinted faxes. For a list  
of the faxes you have received, print the Fax Log. The Fax Log is not deleted  
when the HP All-in-One is turned off.  
Parts of a fax I received are cut off  
Cause: The sending fax machine has a problem.  
Fax troubleshooting  
241  
   
Chapter 15  
Solution: Check with the sender to see if the sending fax machine is having  
problems.  
Cause: The fax originated on a larger paper size, such as legal, and the Automatic  
Reduction option is turned off.  
Solution: You can print the fax on legal-size paper or you can set the Automatic  
Reduction feature to reduce the image so, if possible, it fits on one page.  
Cause: The paper-width guide is not positioned correctly.  
Solution: Make sure you have paper loaded correctly.  
For more information, see:  
“Load paper” on page 76  
Cause: A legal-size fax was sent that contained very fine detail, such as large  
graphics, and letter-size paper is loaded in the input tray.  
Solution: If a legal-size fax was sent that contained very fine detail, such as large  
graphics, the HP All-in-One will attempt to fit the fax on one page (if automatic  
reduction is enabled). If the memory is full, the HP All-in-One might not be able to  
reduce the image, causing it to be cut off and printed on a second page. You can  
clear the memory and have the sender resend the fax.  
NOTE: Clearing the memory will delete all faxes that are stored in memory,  
including any faxes that have not been printed. You might want to print all faxes  
in memory to make sure you do not lose any information.  
For more information, see:  
“Reprint received faxes from memory” on page 142  
Cause: The paper loaded in the input tray is a different size than the Fax Paper  
Size setting.  
Solution: Make sure the paper loaded in the input tray matches the Fax Paper  
Size setting.  
The computer to which I am connecting has only one phone port  
Cause: I am setting up the HP All-in-One on a shared voice/fax line with a computer  
dial-up modem, and the computer has only one phone port.  
Solution: If your computer has only one phone port, you will need to purchase a  
parallel splitter (also called a coupler), as shown below. (A parallel splitter has one  
RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone  
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front  
and a plug on the back.)  
242  
Troubleshooting  
   
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,  
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,  
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,  
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,  
Venezuela, and Vietnam.  
Figure 15-1 Example of a parallel splitter  
Figure 15-2 Back view of the HP All-in-One  
1
2
3
4
5
6
Telephone wall jack  
Phone cord connected to the 2-EXT port  
Parallel splitter  
Telephone (optional)  
Computer with modem  
Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port  
Fax troubleshooting  
243  
Chapter 15  
To set up the HP All-in-One to a computer with one phone port  
1. Find the phone cord that connects from the back of your computer (your computer  
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone  
wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One.  
2. Using the phone cord supplied in the box with the HP All-in-One, connect one end  
to your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the HP All-in-One.  
NOTE: If you do not use the supplied cord to connect from the telephone  
wall jack to the HP All-in-One, you might not be able to fax successfully. This  
special phone cord is different from the phone cords you might already have  
in your home or office.  
3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-  
One.  
4. Using another phone cord, connect one end to the port labeled 2-EXT on the back  
of the HP All-in-One. Connect the other end of the phone cord to the parallel  
splitter on the side with the single phone port.  
5. Unplug your computer modem from the telephone wall jack, and connect it to the  
parallel splitter on the side with two phone ports.  
6. If your modem software is set to receive faxes to your computer automatically,  
turn off that setting.  
NOTE: If you do not turn off the automatic fax reception setting in your  
modem software, the HP All-in-One will not be able to receive faxes.  
7. (Optional) Connect a phone to the other open phone port on the parallel splitter.  
8. Now you need to decide how you want the HP All-in-One to answer calls,  
automatically or manually:  
•
If you set up the HP All-in-One to answer calls automatically, it answers all  
incoming calls and receives faxes. The HP All-in-One will not be able to  
distinguish between fax and voice calls in this case; if you suspect the call is  
a voice call, you will need to answer it before the HP All-in-One answers the  
call. To set up the HP All-in-One to answer calls automatically, turn on the  
Auto Answer setting.  
•
If you set up the HP All-in-One to answer faxes manually, you must be  
available to respond in person to incoming fax calls or the HP All-in-One  
cannot receive faxes. To set up the HP All-in-One to answer calls manually,  
turn off the Auto Answer setting.  
9. Run a fax test.  
If you pick up the phone before the HP All-in-One answers the call and hear fax tones  
from a sending fax machine, you will need to answer the fax call manually.  
Cause: I am setting up the HP All-in-One on a shared voice/fax line with a computer  
dial-up modem and answering machine, and the computer only has one phone port.  
Solution: If your computer has only one phone port, you will need to purchase a  
parallel splitter (also called a coupler). (A parallel splitter has one RJ-11 port on the  
front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial  
244  
Troubleshooting  
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the  
back.)  
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,  
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,  
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,  
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,  
Venezuela, and Vietnam.  
Figure 15-3 Back view of the HP All-in-One  
1
2
3
4
5
6
7
Telephone wall jack  
Phone cord connected to the 2-EXT port  
Parallel splitter  
Telephone (optional)  
Answering machine  
Computer with modem  
Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port  
Fax troubleshooting  
245  
Chapter 15  
To set up the HP All-in-One to a computer with one phone port  
1. Find the phone cord that connects from the back of your computer (your computer  
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone  
wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One.  
2. Using the phone cord supplied in the box with the HP All-in-One, connect one end  
to your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the HP All-in-One.  
NOTE: If you do not use the supplied cord to connect from the telephone  
wall jack to the HP All-in-One, you might not be able to fax successfully. This  
special phone cord is different from the phone cords you might already have  
in your home or office.  
3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-  
One.  
4. Using another phone cord, connect one end to the port labeled 2-EXT on the back  
of the HP All-in-One. Connect the other end of the phone cord to the parallel  
splitter on the side with the single phone port.  
5. Unplug your computer modem from the telephone wall jack, and connect it to the  
parallel splitter on the side with two phone ports.  
6. Connect your answering machine to the other open phone port on the parallel  
splitter.  
NOTE: If you do not connect your answering machine in this way, fax tones  
from a sending fax machine might be recorded on your answering machine,  
and you might not be able to receive faxes with the HP All-in-One.  
7. (Optional) If your answering machine does not have a built-in phone, for  
convenience you might want to connect a phone to the back of your answering  
machine at the "OUT" port.  
8. If your modem software is set to receive faxes to your computer automatically,  
turn off that setting.  
NOTE: If you do not turn off the automatic fax reception setting in your  
modem software, the HP All-in-One will not be able to receive faxes.  
9. Turn on the Auto Answer setting.  
10. Set your answering machine to answer after a low number of rings.  
11. Change the Rings to Answer setting on the HP All-in-One to the maximum  
number of rings supported by your device. (The maximum number of rings varies  
by country/region.)  
12. Run a fax test.  
When the phone rings, your answering machine will answer after the number of rings  
you have set, and then play your recorded greeting. The HP All-in-One monitors the  
call during this time, "listening" for fax tones. If incoming fax tones are detected, the  
HP All-in-One will emit fax reception tones and receive the fax; if there are no fax  
tones, the HP All-in-One stops monitoring the line and your answering machine can  
record a voice message.  
246  
Troubleshooting  
Cause: I am setting up the HP All-in-One on a shared voice/fax line with a computer  
dial-up modem and voice mail service, and the computer has only one phone port.  
Solution: If your computer has only one phone port, you will need to purchase a  
parallel splitter (also called a coupler). (A parallel splitter has one RJ-11 port on the  
front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial  
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the  
back.)  
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,  
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,  
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,  
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,  
Venezuela, and Vietnam.  
Figure 15-4 Back view of the HP All-in-One  
1
2
3
4
5
6
Telephone wall jack  
Phone cord connected to the 2-EXT port  
Parallel splitter  
Telephone (optional)  
Computer with modem  
Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port  
Fax troubleshooting  
247  
Chapter 15  
To set up the HP All-in-One to a computer with one phone port  
1. Find the phone cord that connects from the back of your computer (your computer  
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone  
wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One.  
2. Using the phone cord supplied in the box with the HP All-in-One, connect one end  
to your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the HP All-in-One.  
NOTE: If you do not use the supplied cord to connect from the telephone  
wall jack to the HP All-in-One, you might not be able to fax successfully. This  
special phone cord is different from the phone cords you might already have  
in your home or office.  
3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-  
One.  
4. Using another phone cord, connect one end to the port labeled 2-EXT on the back  
of the HP All-in-One. Connect the other end of the phone cord to the parallel  
splitter on the side with the single phone port.  
5. Unplug your computer modem from the telephone wall jack, and connect it to the  
parallel splitter on the side with two phone ports.  
6. If your modem software is set to receive faxes to your computer automatically,  
turn off that setting.  
NOTE: If you do not turn off the automatic fax reception setting in your  
modem software, the HP All-in-One will not be able to receive faxes.  
7. (Optional) Connect a phone to the other open phone port on the parallel splitter.  
8. Turn off the Auto Answer setting.  
9. Run a fax test.  
If you pick up the phone before the HP All-in-One answers the call and hear fax tones  
from a sending fax machine, you will need to answer the fax call manually.  
I hear static on my telephone line since connecting the HP All-in-One  
Cause: The HP All-in-One is not set up properly for faxing.  
Solution:  
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,  
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,  
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,  
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,  
Venezuela, and Vietnam.  
Connect the HP All-in-One to a working telephone wall jack. Make sure you used the  
phone cord supplied in the box with the HP All-in-One. Connect the 2-wire phone cord  
248  
Troubleshooting  
   
to the port labeled 1-LINE on the back of the HP All-in-One and to your telephone  
wall jack, as shown below.  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the HP All-in-One  
This special 2-wire phone cord is different from the more common 4-wire phone cords  
you might already have in your office. Check the end of the cord and compare it to  
the two types of cords shown below.  
If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord,  
and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the  
HP All-in-One.  
If the HP All-in-One came with a 2-wire phone cord adaptor, you can use it with a 4-  
wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-  
wire phone cord adaptor to the port labeled 1-LINE on the back of the HP All-in-One.  
Attach your 4-wire phone cord to the open port on the adaptor and to the telephone  
wall jack. For more information on using the 2-wire phone cord adaptor, see the  
documentation that came with it.  
For more information on setting up the HP All-in-One, see the printed documentation  
that came with the HP All-in-One.  
Cause: You are using a phone line splitter between the 1-LINE port on the HP All-  
in-One and the wall.  
Solution: A phone line splitter can affect the sound quality of your phone line and  
cause static. (A splitter is a two-cord connector that plugs into a telephone wall jack.)  
Fax troubleshooting  
249  
Chapter 15  
Try removing the splitter and connecting the HP All-in-One directly to the telephone  
wall jack.  
Cause: You are not using a proper grounded power outlet for the HP All-in-One.  
Solution: Try connecting to another power outlet.  
The fax test failed  
If you tried to run the fax test from your computer and the fax test failed to run, the  
HP All-in-One might be busy with another task or have an error condition preventing  
it from running the fax test.  
What to check  
•
The HP All-in-One is set up properly, connected to a power supply, and is  
connected to your computer. For more information on setting up the HP All-in-  
One, see the Setup Guide that came with the HP All-in-One.  
•
•
•
The HP All-in-One is turned on. If it is not, press the On button to turn on the  
HP All-in-One.  
The ink cartridges are installed correctly, the print head assembly is not blocked,  
and the ink cartridge door is closed.  
The HP All-in-One is not currently busy with another task such as aligning the  
printer. Check the display. If the HP All-in-One is busy, wait until it completes the  
current task and run the fax test again.  
•
•
The Two-sided printing accessory is attached to the back of the HP All-in-One.  
There are no error messages on the display. If there is an error message, resolve  
the problem and run the fax test again.  
If you run the fax test and the HP All-in-One reports that the test failed, read the  
following information carefully to determine how to correct any problems with your fax  
setup. Different portions of the fax test might fail for different reasons.  
Cause: The "Fax Hardware Test" failed.  
250  
Troubleshooting  
   
Solution:  
What to do  
•
Turn off the HP All-in-One by using the On button located on the control panel  
and then unplug the power cord from the back of the HP All-in-One. After a few  
seconds, plug the power cord back in and turn the power on. Run the test again.  
If the test fails again, continue reviewing the troubleshooting information in this  
section.  
NOTE: Depending how long the HP All-in-One is unplugged, the date and  
time might be erased. You might need to reset the date and time later, when  
you plug the power cord back in.  
•
•
Try to send or receive a test fax. If you can send or receive a fax successfully,  
there might not be a problem.  
If you are running the test from the Fax Setup Wizard, make sure the HP All-in-  
One is not busy completing another task, such as making a copy. Check the  
display for a message indicating that the HP All-in-One is busy. If it is busy, wait  
until it is finished and in the idle state, before running the test.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the HP All-in-One is ready for faxing. If the Fax Hardware Test continues to fail  
and you experience problems faxing, contact HP Support. Go to www.hp.com/  
support. If prompted, choose your country/region, and then click Contact HP for  
information on calling for technical support.  
Cause: The "Fax Connected to Active Telephone Wall Jack" test failed.  
Solution:  
What to do  
•
Check the connection between the telephone wall jack and the HP All-in-One to  
make sure the phone cord is secure.  
•
Make sure you use the phone cord that came with the HP All-in-One. If you do  
not use the supplied phone cord to connect from the telephone wall jack to the  
HP All-in-One, you might not be able to send or receive faxes. After you plug in  
the phone cord that came with the HP All-in-One, run the fax test again.  
•
Make sure you have correctly connected the HP All-in-One to the telephone wall  
jack. Using the phone cord supplied in the box with the HP All-in-One, connect  
one end to your telephone wall jack, then connect the other end to the port labeled  
Fax troubleshooting  
251  
 
Chapter 15  
1-LINE on the back of the HP All-in-One. For more information on setting up the  
HP All-in-One for faxing, see the printed documentation.  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the HP All-in-One  
•
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a  
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter  
and connecting the HP All-in-One directly to the telephone wall jack.  
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the HP All-in-One and check for a dial tone. If you do not hear  
a dial tone, contact your telephone company and have them check the line.  
Try to send or receive a test fax. If you can send or receive a fax successfully,  
there might not be a problem.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the HP All-in-One is ready for faxing.  
Cause: The "Phone Cord Connected to Correct Port on Fax" test failed.  
Solution: Plug the phone cord into the correct port.  
What to do  
1. Using the phone cord supplied in the box with the HP All-in-One, connect one end  
to your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the HP All-in-One.  
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you  
will not be able to send or receive faxes. The 2-EXT port should only be used  
to connect other equipment, such as an answering machine or a telephone.  
252  
Troubleshooting  
 
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the HP All-in-One  
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax  
test again to make sure it passes and the HP All-in-One is ready for faxing.  
3. Try to send or receive a test fax.  
Cause: The "Using Correct Type of Phone Cord with Fax" test failed.  
Solution:  
What to do  
•
Make sure you used the phone cord supplied in the box with the HP All-in-One to  
connect to the telephone wall jack. One end of the phone cord should be  
connected to the port labeled 1-LINE on the back of the HP All-in-One and the  
other end to your telephone wall jack, as shown below.  
1
2
Telephone wall jack  
Phone cord supplied in the box with the HP All-in-One  
Fax troubleshooting  
253  
Chapter 15  
•
Check the connection between the telephone wall jack and the HP All-in-One to  
make sure the phone cord is secure.  
Cause: The "Fax Line Condition" test failed.  
Solution:  
What to do  
•
Make sure you connect the HP All-in-One to an analog phone line or you will not  
be able to send or receive faxes. To check if your phone line is digital, connect a  
regular analog phone to the line and listen for a dial tone. If you do not hear a  
normal sounding dial tone, it might be a phone line set up for digital phones.  
Connect the HP All-in-One to an analog phone line and try sending or receiving  
a fax.  
•
•
Check the connection between the telephone wall jack and the HP All-in-One to  
make sure the phone cord is secure.  
Make sure you have correctly connected the HP All-in-One to the telephone wall  
jack. Using the phone cord supplied in the box with the HP All-in-One, connect  
one end to your telephone wall jack, then connect the other end to the port labeled  
1-LINE on the back of the HP All-in-One. For more information on setting up the  
HP All-in-One for faxing, see the User Guide.  
•
Other equipment, which uses the same phone line as the HP All-in-One, might  
be causing the test to fail. To find out if other equipment is causing a problem,  
disconnect everything except the HP All-in-One from the phone line, and then run  
the test again.  
•
If the Fax Line Condition Test passes without the other equipment, then one  
or more pieces of the equipment is causing problems; try adding them back  
one at a time and rerunning the test each time, until you identify which piece  
of equipment is causing the problem.  
•
If the Fax Line Condition Test fails without the other equipment, connect the  
HP All-in-One to a working phone line and continue reviewing the  
troubleshooting information in this section.  
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a  
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter  
and connecting the HP All-in-One directly to the telephone wall jack.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the HP All-in-One is ready for faxing. If the Fax Line Condition Test continues  
to fail and you experience problems faxing, contact your telephone company and  
have them check the phone line.  
Cause: The "Dial Tone Detection" test failed.  
254  
Troubleshooting  
   
Solution:  
What to do  
•
Other equipment, which uses the same phone line as the HP All-in-One, might  
be causing the test to fail. To find out if other equipment is causing a problem,  
disconnect everything except the HP All-in-One from the phone line, and then run  
the test again. If the Dial Tone Detection Test passes without the other  
equipment, then one or more pieces of the equipment is causing problems; try  
adding them back one at a time and rerunning the test each time, until you identify  
which piece of equipment is causing the problem.  
•
•
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the HP All-in-One and check for a dial tone. If you do not hear  
a dial tone, contact your telephone company and have them check the line.  
Make sure you have correctly connected the HP All-in-One to the telephone wall  
jack. Using the phone cord supplied in the box with the HP All-in-One, connect  
one end to your telephone wall jack, then connect the other end to the port labeled  
1-LINE on the back of the HP All-in-One. For more information on setting up the  
HP All-in-One for faxing, see the printed documentation that came with the HP All-  
in-One.  
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the HP All-in-One  
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a  
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter  
and connecting the HP All-in-One directly to the telephone wall jack.  
If your telephone system is not using a standard dial tone, such as some PBX  
systems, this might cause the test to fail. This will not cause a problem sending  
or receiving faxes. Try sending or receiving a test fax.  
Fax troubleshooting  
255  
Chapter 15  
•
•
Check to make sure the country/region setting is set appropriately for your  
country/region. If the country/region setting is not set or is set incorrectly, the test  
might fail and you might have problems sending and receiving faxes.  
Make sure you connect the HP All-in-One to an analog phone line or you will not  
be able to send or receive faxes. To check if your phone line is digital, connect a  
regular analog phone to the line and listen for a dial tone. If you do not hear a  
normal sounding dial tone, it might be a phone line set up for digital phones.  
Connect the HP All-in-One to an analog phone line and try sending or receiving  
a fax.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the HP All-in-One is ready for faxing. If the Dial Tone Detection Test continues  
to fail, contact your telephone company and have them check the phone line.  
I am having problems faxing over the Internet using IP phone  
Cause: The fax over Internet Protocol (FoIP) service might not work properly when  
the HP All-in-One is sending and receiving faxes at high speed (33600 bps).  
Solution: If you experience problems sending and receiving faxes while using an  
Internet fax service, use a slower fax speed. You can do this by changing the Fax  
Speed setting from Fast (33600) (the default) to Medium (14400) or Slow (9600).  
For more information, see:  
“Set the fax speed” on page 30  
Cause: The HP All-in-One is not set up properly for faxing.  
Solution: You can only send and receive faxes by connecting a phone cord to the  
port labeled 1-LINE on the HP All-in-One and not from the Ethernet port. This means  
that your connection to the Internet must be done either through a converter box  
(which supplies regular analog phone jacks for fax connections) or your telephone  
company.  
Cause: Your telephone company does not support faxing over the Internet.  
Solution: Check with your telephone company to make sure their Internet phone  
service supports faxing. If they do not support faxing, you will not be able to send and  
receive faxes through the Internet.  
The fax log report shows an error  
Cause: If there is a problem or error encountered during sending or receiving a fax,  
a Fax Log report will print.  
Solution: Review the following table for information on the error codes in the Fax  
Log report. This information can help you troubleshoot any problems you encounter  
when using the fax features of the HP All-in-One. The table also indicates which codes  
256  
Troubleshooting  
     
are specific to Error Correction Mode (ECM). If the same error appears repeatedly,  
try turning off ECM.  
Error code  
Error definition  
(223 Error  
One or more received pages might not be readable.  
Correction Mode)  
224  
225-231  
232-234  
There is a feature incompatibility with the sending fax machine.  
The telephone connection was lost.  
(235-236 Error  
Correction Mode)  
237  
238  
The sending fax machine sent an unexpected communication.  
(239-241 Error  
Correction Mode)  
242  
The sending fax machine is attempting to receive instead of send.  
The sending fax machine prematurely ended the session.  
243-244  
(245-246 Error  
Correction Mode)  
247-248  
There was a communication error with the sending fax machine.  
(249-251 Error  
Correction Mode)  
252  
253  
281  
Telephone line conditions were too poor to receive a fax.  
The sending fax machine attempted to use an unsupported page width.  
The telephone connection was lost.  
(282 Error  
Correction Mode)  
283-284  
(285 Error  
Correction Mode)  
286  
290  
There was a communication error with the sending fax machine.  
The received fax could not be stored.  
291  
314-320  
321  
There is a feature incompatibility with the receiving fax machine.  
There was a communication error with the receiving fax machine.  
Telephone line conditions were too poor to send a fax.  
The receiving fax machine indicated one or more pages might not be  
322-324  
(325-328 Error  
Correction Mode) readable.  
329-331  
332-337  
The receiving fax machine sent an unexpected communication.  
Fax troubleshooting  
257  
Chapter 15  
(continued)  
Error code  
Error definition  
(338-342 Error  
Correction Mode)  
343  
344-348  
The telephone connection was lost.  
(349-353 Error  
Correction Mode)  
354-355  
356-361  
The receiving fax machine prematurely ended the session.  
(362-366 Error  
Correction Mode)  
367-372  
There was a communication error with the receiving fax machine.  
(373-377 Error  
Correction Mode)  
378-380  
381  
The telephone connection was lost.  
382  
The receiving fax machine stopped accepting pages.  
The telephone connection was lost.  
383  
390-391  
There was a communication error with the receiving fax machine.  
For more information, see:  
“Send a fax in Error Correction Mode” on page 139  
Errors  
This section contains the following categories of messages on your device:  
•
•
•
•
•
•
Device messages  
File messages  
General user messages  
Paper messages  
Power and connection messages  
Ink cartridge messages  
Device messages  
The following is a list of device-related error messages:  
•
•
•
•
•
Automatic document feeder failed to load  
Automatic document feeder is jammed  
Firmware revision mismatch  
Mechanism error  
Memory is full  
258  
Troubleshooting  
     
•
•
•
•
•
Scanner failure  
Photo tray problem  
Photo tray cannot engage  
Photo tray cannot disengage  
Two-sided printing accessory is missing  
Automatic document feeder failed to load  
Cause: The automatic document feeder did not work properly, and the job did not  
finish.  
Solution: Try loading the originals in the automatic document feeder again, and  
restart the job. Do not load more than 50 sheets of letter or A4 paper, or 35 sheets of  
legal paper in the document feeder tray.  
For more information, see:  
“Load an original in the automatic document feeder” on page 71  
Automatic document feeder is jammed  
Cause: Paper has jammed the automatic document feeder.  
Solution: Clear the paper jam and try the job again. Do not load more than 50  
sheets of letter or A4 paper, or 35 sheets of legal paper in the document feeder tray.  
For more information, see:  
“Clear paper jams” on page 171  
Firmware revision mismatch  
Cause: The revision number of the HP All-in-One firmware does not match the  
revision number of the software.  
Solution: To find support and warranty information, go to the HP Web site at  
www.hp.com/support. If prompted, choose your country/region, and then click  
Contact HP for information on calling for technical support.  
Mechanism error  
Cause: The HP All-in-One has a paper jam.  
Solution: Clear the paper jam.  
For more information, see:  
“Clear paper jams” on page 171  
Cause: The print head assembly is blocked or stalled.  
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any  
objects that are blocking the print head assembly (including any packing materials),  
and then turn the HP All-in-One on again.  
Errors  
259  
           
Chapter 15  
Memory is full  
Cause: While receiving a fax, the HP All-in-One jammed with paper or ran out of  
paper.  
Solution: If the HP All-in-One supports faxing and you have Backup Fax  
Reception enabled, the HP All-in-One might have stored the fax in memory upon  
reception.  
After clearing the paper jam or loading paper in the input tray, you might be able to  
reprint the entire fax from memory. If you do not have Backup Fax Reception  
enabled, or if the fax was not stored in memory for some reason (for example, if the  
HP All-in-One was out of memory), you will need to contact the sender and ask for  
the fax to be resent.  
For more information, see:  
•
•
•
“Clear paper jams” on page 171  
“Load paper” on page 76  
“Reprint received faxes from memory” on page 142  
Cause: The document you are copying has exceeded the memory of the HP All-in-  
One.  
Solution: Try making fewer copies or, in the case of a multi-page document, copy  
fewer pages at a time.  
Scanner failure  
Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.  
Solution: Turn off the HP All-in-One and then turn it on again. Restart your  
computer and then try to scan again.  
If the problem persists, try plugging the power cord directly into a grounded power  
outlet rather than a surge protector or power strip. If the problem continues, contact  
HP Support. Go to www.hp.com/support. If prompted, choose your country/region,  
and then click Contact HP for information on calling for technical support.  
Photo tray problem  
Cause: There is not enough paper in the photo tray.  
Solution: If the photo tray is empty or there are only a few sheets remaining, load  
more paper in the photo tray. If there is paper in the photo tray, remove the paper,  
tap the stack of paper against a flat surface, and reload the paper into the photo tray.  
Follow the prompts on the display or the computer screen to continue your print job.  
Cause: The paper is not feeding properly or is loaded incorrectly.  
Solution: Make sure you have paper loaded correctly in the photo tray.  
Cause: There might be too much paper loaded in the photo tray.  
260  
Troubleshooting  
       
Solution: Do not overload the photo tray; make sure the stack of photo paper fits  
within the photo tray and is no higher than the top of the paper-width guide.  
Cause: Two or more pieces of paper might be stuck together.  
Solution: Remove the paper from the photo tray and shuffle the paper so it does  
not stick together. Reload the paper into the photo tray and try printing again.  
Cause: The photo paper might be curled.  
Solution: If the photo paper is curled, place the paper in a plastic bag and gently  
bend it the opposite direction of the curl until the paper lies flat. If the problem persists,  
use photo paper that is not curled.  
Cause: You might be using the printer in an extremely high- or low-humidity  
environment.  
Solution: Load one sheet of photo paper at a time.  
Photo tray cannot engage  
Cause: The photo tray might not be pushed all the way in.  
Solution: Lift the output tray, then push the photo tray all the way in. Push the output  
tray all the way down.  
Photo tray cannot disengage  
Cause: The output tray might not be lowered all the way.  
Solution: Push the output tray all the way down.  
Two-sided printing accessory is missing  
Cause: The Two-sided printing accessory is not installed or it is installed incorrectly.  
Solution: Firmly insert the Two-sided printing accessory into the back of the device  
until both sides snap into place.  
NOTE: Do not press the buttons on either side of the accessory when installing  
it. Use the buttons only when removing the accessory from the device.  
File messages  
The following is a list of file-related error messages:  
•
•
•
•
Error reading or writing the file  
Unreadable files. NN files could not be read  
Photos not found  
File not found  
Errors  
261  
       
Chapter 15  
•
•
•
•
File format not supported  
Invalid file name  
Supported file types for the HP All-in-One  
File corrupted  
Error reading or writing the file  
Cause: The HP All-in-One software could not open or save the file.  
Solution: Check to see if you typed the correct folder and file name.  
Unreadable files. NN files could not be read  
Cause: Some of the files on the inserted memory card or attached storage device  
are damaged.  
Solution: Reinsert the memory card in the HP All-in-One or try transferring the files  
to your computer using a memory card reader or a USB cable. If you already  
transferred the files to your computer, try printing those files by using the  
HP Photosmart Software. The copies might not be damaged. If these solutions do  
not work, retake the photos with your digital camera as a last resort.  
Photos not found  
Cause: Some of the files on the inserted memory card or attached storage device  
are damaged.  
Solution: Reinsert the memory card in the HP All-in-One or try transferring the files  
to your computer using a memory card reader or a USB cable. If you already  
transferred the files to your computer, try printing those files by using the  
HP Photosmart Software. The copies might not be damaged. If these solutions do  
not work, retake the photos with your digital camera as a last resort.  
Cause: There are no photos found on the memory card or storage device.  
Solution: Take some photos with your digital camera, or if you previously saved  
photos on your computer, you can print them using the HP Photosmart Software.  
File not found  
Cause: There is not enough available memory on your computer to create a print  
preview file.  
Solution: Close some applications and try the task again.  
File format not supported  
Cause: The HP All-in-One software did not recognize or support the file format of  
the image you are trying to open or save. If the file extension indicates it is a supported  
file type, the file might be corrupted.  
262  
Troubleshooting  
                 
Solution: Open the file in another application, and save it in a format that the HP All-  
in-One software recognizes.  
For more information, see:  
“Supported file types for the HP All-in-One” on page 263  
Invalid file name  
Cause: The file name you entered is invalid.  
Solution: Make sure that you are not using any invalid symbols in the file name.  
NOTE: Although the file name might look correct, it could still include invalid  
characters. Overwrite the existing file name with a new name.  
Supported file types for the HP All-in-One  
The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF,  
JPG, PCD, PCX, and TIF.  
File corrupted  
Cause: Some of the files on the inserted memory card or attached storage device  
are damaged.  
Solution: Reinsert the memory card in the HP All-in-One or try transferring the files  
to your computer using a memory card reader or a USB cable. If you already  
transferred the files to your computer, try printing those files by using the  
HP Photosmart Software. The copies might not be damaged. If these solutions do  
not work, retake the photos with your digital camera as a last resort.  
Cause: The file system is corrupted.  
Solution: Check the display for an error message telling you that the images on the  
memory card or storage device are corrupted.  
If the file system on the card is corrupt, reformat the memory card in your digital  
camera.  
CAUTION: Reformatting the memory card will delete any photos stored on the  
card. If you have previously transferred the photos from your memory card to a  
computer, try printing the photos from the computer. Otherwise, you will need to  
retake any photos you might have lost.  
General user messages  
The following is a list of messages related to common user errors:  
•
•
•
Cannot crop  
Memory card error  
Disconnected  
Errors  
263  
           
Chapter 15  
•
•
•
•
•
•
•
•
•
•
•
No scan options  
Out of disk space  
Memory card must be in slot  
Card access error  
Use only one card at a time  
Card is inserted incorrectly  
Card is not fully inserted  
Card is damaged  
Duplicate group speed dial name  
Duplicate member  
Invalid speed dial  
Cannot crop  
Cause: The computer does not have enough memory.  
Solution: Close all unnecessary applications. This includes applications that run in  
the background, such as screensavers and virus checkers. (If you turn off your virus  
checker, remember to turn it back on after you finish.) Try restarting your computer  
to clear the memory. You might need to purchase more RAM. Refer to the  
documentation that came with your computer.  
Cause: For scanning, there must be at least 50 MB of space available on your  
computer's hard disk.  
Solution: Empty the Recycle Bin on your desktop. You might also need to remove  
files from the hard disk.  
Memory card error  
Cause: There are two or more memory cards inserted into the HP All-in-One at the  
same time.  
Solution: Remove all but one memory card. The HP All-in-One reads the remaining  
memory card and displays the first photo stored on the memory card.  
Cause: You have inserted a Compact Flash memory card backwards or upside  
down.  
Solution: Remove the memory card and reinsert it correctly. The front label of the  
Compact Flash card faces left.  
Cause: You have not fully inserted the memory card.  
Solution: Remove the memory card and reinsert it in the memory card slot until it  
stops.  
264  
Troubleshooting  
       
Disconnected  
Cause: Several situations can cause this error message to appear.  
•
•
•
•
Your computer is not turned on.  
Your computer is not connected to the HP All-in-One.  
The software that came with the HP All-in-One was not installed correctly.  
The software that came with the HP All-in-One is installed, but it is not running.  
Solution: Make sure your computer is turned on and is connected to the HP All-in-  
One. Also make sure you installed the software that came with the HP All-in-One.  
For more information, see:  
•
•
“Communication problems over a USB connection” on page 169  
“Network troubleshooting” on page 183  
No scan options  
Cause: The software that came with the HP All-in-One is not running, or has never  
been installed.  
Solution: Make sure the software is installed and running. For more information,  
see the Setup Guide that came with the HP All-in-One.  
Out of disk space  
Cause: There is not enough available memory on your computer to perform the  
task.  
Solution: Close some applications and try the task again.  
Memory card must be in slot  
Cause: The feature you are trying to use is only available when there is a memory  
card or storage device inserted in the HP All-in-One.  
Solution: Make sure you fully insert a memory card into the appropriate slot on the  
HP All-in-One or connect a storage device to the front USB port, and then try the task  
again.  
Card access error  
Cause: There are two or more memory cards inserted into the HP All-in-One at the  
same time.  
Solution: Remove all but one memory card. The HP All-in-One reads the remaining  
memory card and displays the first photo stored on the memory card.  
Cause: You have inserted a Compact Flash memory card backwards or upside  
down.  
Errors  
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Chapter 15  
Solution: Remove the memory card and reinsert it correctly. The front label of the  
Compact Flash card faces left.  
Cause: You have not fully inserted the memory card.  
Solution: Remove the memory card and reinsert it in the memory card slot until it  
stops.  
Use only one card at a time  
Cause: Multiple memory cards are inserted in the HP All-in-One.  
Solution: You can insert only one memory card at a time.  
If more than one memory card is inserted, the Attention light will blink rapidly, and an  
error message will appear on the display. Remove the additional memory card to  
resolve the problem.  
Card is inserted incorrectly  
Cause: The card is inserted backwards or upside down.  
Solution: Turn the memory card so that the front label faces left and the contacts  
are on the right, and then push the card forward into the appropriate slot until the  
Photo light turns on.  
If the memory card is not inserted properly, the HP All-in-One will not respond and  
the Photo light (near the memory card slots) will not turn on.  
After the memory card has been inserted properly, the Photo light will blink for a few  
seconds, and then remain lit.  
Card is not fully inserted  
Cause: The card is not fully inserted.  
Solution: Make sure you fully insert the memory card into the appropriate slot on  
the HP All-in-One.  
If the memory card is not inserted properly, the HP All-in-One will not respond and  
the Photo light (near the memory card slots) will not turn on.  
After the memory card has been inserted properly, the Photo light will blink for a few  
seconds, and then remain lit.  
Card is damaged  
Cause: You formatted the card on a Windows XP computer. By default, Windows  
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32  
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and  
cannot recognize a FAT32 formatted card.  
266  
Troubleshooting  
       
Solution: Reformat your memory card in your camera or format your memory card  
in a Windows XP computer by selecting the FAT format.  
Cause: The file system is corrupted.  
Solution: Check the display for an error message telling you that the images on the  
memory card are corrupted.  
If the file system on the card is corrupt, reformat the memory card in your digital  
camera.  
CAUTION: Reformatting the memory card will delete any photos stored on the  
card. If you have previously transferred the photos from your memory card to a  
computer, try printing the photos from the computer. Otherwise, you will need to  
retake any photos you might have lost.  
Duplicate group speed dial name  
Cause: The name you are trying to assign to the group speed dial is already being  
used.  
Solution: Specify a different name for the group speed dial.  
Duplicate member  
Cause: The individual speed dial you are trying to add to the speed dial group is  
already included in the group.  
Solution: Add a different user to the group speed dial or just save your changes to  
the group.  
Invalid speed dial  
Cause: The speed dial failed to connect to a fax machine.  
Solution: Try dialing the fax number manually. If this works, update the speed dial.  
If this does not work, contact the recipient to make sure you are dialing the correct  
number.  
Paper messages  
The following is a list of paper-related error messages:  
•
•
•
•
•
•
Cannot load paper from input tray  
Ink is drying  
Out of paper  
Paper jam, misfeed or blocked print head assembly  
Paper mismatch  
Wrong paper width  
Errors  
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Cannot load paper from input tray  
Cause: There is not enough paper in the input tray.  
Solution: If the HP All-in-One is out of paper or there are only a few sheets  
remaining, load more paper in the input tray. If there is paper in the input tray, remove  
the paper, tap the stack of paper against a flat surface, and reload the paper into the  
input tray. Follow the prompts on the display or the computer screen to continue your  
print job.  
For more information, see:  
“Load full-size paper” on page 76  
Ink is drying  
Cause: Transparencies and some other media require a drying time that is longer  
than normal.  
Solution: Leave the sheet in the output tray until the message disappears. If it is  
necessary to remove the printed sheet before the message disappears, carefully hold  
the printed sheet on the underside or the edges, and place it on a flat surface to dry.  
Out of paper  
Cause: There is not enough paper in the input tray.  
Solution: If the HP All-in-One is out of paper or there are only a few sheets  
remaining, load more paper in the input tray. If there is paper in the input tray, remove  
the paper, tap the stack of paper against a flat surface, and reload the paper into the  
input tray. Follow the prompts on the display or the computer screen to continue your  
print job.  
For more information, see:  
“Load full-size paper” on page 76  
Cause: The Two-sided printing accessory is not connected to the HP All-in-One.  
Solution: If you removed the Two-sided printing accessory to clear a paper jam,  
replace it.  
For more information, see:  
“Clear paper jams” on page 171  
Paper jam, misfeed or blocked print head assembly  
Cause: Paper has jammed the HP All-in-One.  
Solution: Clear the jam. To continue your print job, press OK on the control panel  
of the HP All-in-One.  
268  
Troubleshooting  
             
For more information, see:  
“Clear paper jams” on page 171  
Cause: The print head assembly is blocked.  
Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any  
objects that are blocking the print head assembly (including any packing materials),  
and then turn the HP All-in-One on again.  
Paper mismatch  
Cause: The print setting for the print job does not match the paper type or size  
loaded in the HP All-in-One.  
Solution: Change the print setting or load the appropriate paper in the input tray.  
For more information, see:  
“Change the print settings for the current job” on page 84  
“Information on paper” on page 171  
Wrong paper width  
Cause: The print setting chosen for the print job does not match the paper loaded  
in the HP All-in-One.  
Solution: Change the print setting or load the appropriate paper in the input tray.  
For more information, see:  
“Information on paper” on page 171  
“Change the print settings for the current job” on page 84  
“Load paper” on page 76  
Power and connection messages  
The following is a list of power- and connection-related error messages:  
•
•
•
•
Communication test failed  
HP All-in-One not found  
Improper shutdown  
Two-way communication lost  
Communication test failed  
Cause: The HP All-in-One is turned off.  
Solution: Look at the display on the HP All-in-One. If the display is blank and the  
On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly  
connected to the HP All-in-One and plugged into a power outlet. Press the On button  
to turn on the HP All-in-One.  
Errors  
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Chapter 15  
Cause: The HP All-in-One is not connected to the computer.  
Solution: If the HP All-in-One is not properly connected to the computer,  
communication errors can occur. Make sure the USB cable is securely connected to  
the HP All-in-One and the computer, as shown below.  
For more information, see:  
“Communication problems over a USB connection” on page 169  
HP All-in-One not found  
Cause: This error applies only to USB-connected devices. The USB cable is not  
plugged in properly.  
Solution: If the HP All-in-One is not properly connected to the computer,  
communication errors can occur. Make sure the USB cable is securely connected to  
the HP All-in-One and the computer, as shown below.  
For more information, see:  
“Communication problems over a USB connection” on page 169  
270  
Troubleshooting  
   
Improper shutdown  
Cause: The last time the HP All-in-One was used, it was not turned off properly. If  
the HP All-in-One is turned off by turning off the switch on a power strip or by using  
a wall switch, the device can be damaged.  
Solution: Press the On button located on the control panel of the HP All-in-One to  
turn the device on and off.  
Two-way communication lost  
Cause: The HP All-in-One is turned off.  
Solution: Look at the display on the HP All-in-One. If the display is blank and the  
On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly  
connected to the HP All-in-One and plugged into a power outlet. Press the On button  
to turn on the HP All-in-One.  
Cause: The HP All-in-One is not connected to the computer.  
Solution: If the HP All-in-One is not properly connected to the computer,  
communication errors can occur. Make sure the USB cable is securely connected to  
the HP All-in-One and the computer, as shown below.  
For more information, see:  
“Communication problems over a USB connection” on page 169  
Ink cartridge messages  
The following is a list of ink cartridge error messages:  
•
•
•
•
Calibration error  
Cannot print  
Incorrect ink cartridge(s)  
The following ink cartridges cannot be used after device initialization and must be  
replaced  
Errors  
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Chapter 15  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Ink cartridge problem  
Ink cartridge(s) are empty  
Ink cartridge(s) are expired  
Ink delivery failure  
Ink expiration near  
Ink supply error  
Non-HP ink  
Original HP ink depleted  
Print head assembly is stalled  
Print head failure  
Alignment failed  
Replace ink cartridges soon  
Scheduled maintenance  
Wrong ink cartridge(s) installed  
Ink cartridge is missing, incorrectly installed, or not intended for your device  
Calibration error  
Cause: An incorrect type of paper is loaded in the input tray.  
Solution: If you have color or photo paper loaded in the input tray when the printer  
aligns, the calibration might fail. Load unused plain white letter or A4 paper into the  
input tray, and then press OK on the control panel.  
Cannot print  
Cause: The indicated ink cartridge(s) are out of ink.  
Solution: Replace the indicated ink cartridge(s) immediately so that you can  
resume printing.  
The HP All-in-One cannot continue printing until the indicated ink cartridge(s) are  
replaced. All printing will stop.  
For more information, see:  
“Replace the ink cartridges” on page 159  
Incorrect ink cartridge(s)  
Cause: The wrong ink cartridge(s) are installed.  
Solution: The indicated ink cartridge(s) cannot be used after the device has  
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink  
cartridges for the HP All-in-One. To find out the reorder number for all the ink  
cartridges that the HP All-in-One supports, see the printed documentation that came  
with the HP All-in-One.  
For more information, see:  
“Replace the ink cartridges” on page 159  
272  
Troubleshooting  
       
Cause: The ink cartridge(s) are not intended for use in this device.  
Solution: Contact HP support. Go to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
The following ink cartridges cannot be used after device initialization and must be  
replaced  
Cause: The wrong ink cartridge(s) are installed.  
Solution: The indicated ink cartridge(s) cannot be used after the device has  
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink  
cartridges for the HP All-in-One. To find out the reorder number for all the ink  
cartridges that the HP All-in-One supports, see the printed documentation that came  
with the HP All-in-One.  
For more information, see:  
“Replace the ink cartridges” on page 159  
Cause: The ink cartridge(s) are not intended for use in this device.  
Solution: Contact HP support. Go to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
Ink cartridge problem  
Cause: The indicated ink cartridge(s) are missing or are damaged.  
Solution: Replace the indicated ink cartridge(s) immediately so that you can  
resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink  
cartridge contacts might need to be cleaned.  
If there are no ink cartridges missing from the HP All-in-One, and you still receive this  
message after cleaning the ink cartridge contacts, you might have a damaged ink  
cartridge. Check to see if your ink cartridge is still under warranty and the end of  
warranty date has not been reached.  
•
•
If the end of warranty date has been reached, purchase a new ink cartridge.  
If the end of warranty date has not been reached, contact HP support. Go to  
www.hp.com/support. If prompted, choose your country/region, and then click  
Contact HP for information on calling for technical support.  
For more information, see:  
•
•
“Replace the ink cartridges” on page 159  
“Clean the ink cartridge contacts” on page 163  
Errors  
273  
       
Chapter 15  
•
•
“Ink cartridge warranty information” on page 279  
“Shop for ink supplies” on page 167  
Ink cartridge(s) are empty  
Cause: The indicated ink cartridge(s) are out of ink.  
Solution: Replace the indicated ink cartridge(s) with new ink cartridge(s).  
For more information, see:  
“Replace the ink cartridges” on page 159  
Ink cartridge(s) are expired  
Cause: The ink in the indicated ink cartridge(s) is at the expiration date.  
Solution: Each ink cartridge has an expiration date. The purpose of expiration is to  
protect the printing system and to ensure ink quality. When you receive an ink  
cartridge(s) are expired message, remove and replace the expired ink cartridge, and  
then close the message. You can also continue printing without replacing the ink  
cartridge, by following the instructions on the HP All-in-One or the ink cartridge  
expiration message on your computer screen. HP recommends replacing the expired  
ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges.  
Device service or repairs required as a result of using expired ink will not be covered  
under warranty.  
For more information, see:  
“Replace the ink cartridges” on page 159  
Ink delivery failure  
Cause: The print head assembly or the ink delivery system has failed and the  
HP All-in-One can no longer print.  
Solution: Turn the HP All-in-One off, unplug the power cord, and wait 10 seconds.  
Then, plug the power cord back in and turn the device on.  
If you continue to receive this message, write down the error code provided in the  
message, and then contact HP support. Go to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
Ink expiration near  
Cause: The ink in the indicated ink cartridge(s) is near expiration.  
Solution: One or more of the ink cartridges are near their expiration date.  
274  
Troubleshooting  
             
Each ink cartridge has an expiration date. The purpose of expiration is to protect the  
printing system and to ensure ink quality. When you receive an ink cartridge(s) are  
expired message, remove and replace the expired ink cartridge, and then close the  
message. You can also continue printing without replacing the ink cartridge, by  
following the instructions on the HP All-in-One or the ink cartridge expiration message  
on your computer screen. HP recommends replacing the expired ink cartridges. HP  
cannot guarantee the quality or reliability of expired ink cartridges. Device service or  
repairs required as a result of using expired ink will not be covered under warranty.  
For more information, see:  
“Replace the ink cartridges” on page 159  
Ink supply error  
Cause: The indicated ink cartridge was removed during maintenance.  
Solution: Replace the indicated ink cartridge with the previous ink cartridge during  
the maintenance procedure. After the maintenance procedure is complete, you can  
insert the new ink cartridge.  
For more information, see:  
“Replace the ink cartridges” on page 159  
Non-HP ink  
Cause: The HP All-in-One detected non-HP ink.  
Solution: Replace the indicated ink cartridge(s).  
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges  
are designed and tested with HP printers to help you easily produce great results,  
time after time.  
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer  
service or repairs required as a result of printer failure or damage attributable to  
the use of non-HP ink will not be covered under warranty.  
If you believe you purchased genuine HP ink cartridge(s), go to:  
www.hp.com/go/anticounterfeit  
For more information, see:  
“Replace the ink cartridges” on page 159  
Original HP ink depleted  
Cause: The original HP ink in the indicated ink cartridge(s) has been depleted.  
Solution: Replace the indicated ink cartridge(s) or press OK on the control panel  
to continue.  
Errors  
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Chapter 15  
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges  
are designed and tested with HP printers to help you easily produce great results,  
time after time.  
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer  
service or repairs required as a result of printer failure or damage attributable to  
the use of non-HP ink will not be covered under warranty.  
For more information, see:  
“Replace the ink cartridges” on page 159  
Print head assembly is stalled  
Cause: The print head assembly is blocked.  
Solution: Remove any objects that are blocking the print head assembly.  
To clear the print head assembly  
1. Open the ink cartridge door by lifting from the front center of the device, until the  
door locks into place.  
2. Remove any objects that are blocking the print head assembly, including any  
packing materials.  
3. Turn the HP All-in-One off, then turn it on again.  
4. Close the ink cartridge door.  
Print head failure  
Cause: The print head assembly or the ink delivery system has failed and the  
HP All-in-One can no longer print.  
Solution: Contact HP support. Go to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
276  
Troubleshooting  
       
Alignment failed  
Cause: An incorrect type of paper is loaded in the input tray.  
Solution: If you have color or photo paper loaded in the input tray when you align  
the printer, the alignment might fail. Load unused plain white letter or A4 paper into  
the input tray, and then try the alignment again. If the alignment fails again, you might  
have a defective sensor.  
Contact HP support. Go to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
Cause: The print head assembly or sensor is defective.  
Solution: Contact HP support. Go to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
Replace ink cartridges soon  
Cause: The indicated ink cartridge is estimated to be low on ink and might need to  
be replaced soon.  
Solution: You might be able to continue printing for a short period of time with ink  
remaining in the print head assembly. Replace the indicated ink cartridge(s) or follow  
the prompts on the display or computer screen to continue.  
For more information, see:  
“Replace the ink cartridges” on page 159  
Scheduled maintenance  
Cause: The HP All-in-One performs a periodic maintenance procedure to ensure  
excellent print quality.  
Solution: Load unused plain white letter or A4 paper in the input tray. Then follow  
the prompts on the display or computer screen to continue.  
Wrong ink cartridge(s) installed  
Cause: The wrong ink cartridge(s) are installed.  
Solution: The first time you set up and use the HP All-in-One, make sure to install  
the ink cartridges that were shipped with your device. The ink in these ink cartridges  
is specially formulated to mix with the ink in the print head assembly.  
Errors  
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Chapter 15  
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that  
were shipped with the HP All-in-One.  
For more information, see:  
“Replace the ink cartridges” on page 159  
Ink cartridge is missing, incorrectly installed, or not intended for your device  
Cause: One or more ink cartridges are missing.  
Solution: Remove and reinsert the ink cartridges and verify that they are fully  
inserted and locked in place.  
Cause: One or more of the ink cartridges are not installed or are installed  
incorrectly.  
Solution: Remove and reinsert the ink cartridges and verify that they are fully  
inserted and locked in place. If the problem persists, clean the copper-colored  
contacts of the ink cartridges.  
For more information, see:  
•
•
“Replace the ink cartridges” on page 159  
“Clean the ink cartridge contacts” on page 163  
Cause: The ink cartridge is defective or not intended for use in this device.  
Solution: Replace the indicated ink cartridge(s) immediately so that you can  
resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink  
cartridge contacts might need to be cleaned.  
If there are no ink cartridges missing from the HP All-in-One, and you still receive this  
message after cleaning the ink cartridge contacts, you might have a damaged ink  
cartridge. Contact HP support. Go to:  
www.hp.com/support  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
For more information, see:  
“Replace the ink cartridges” on page 159  
Cause: The wrong ink cartridge(s) are installed.  
Solution: The first time you set up and use the HP All-in-One, make sure to install  
the ink cartridges that were shipped with your device. The ink in these ink cartridges  
is specially formulated to mix with the ink in the print head assembly.  
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that  
were shipped with the HP All-in-One.  
For more information, see:  
“Replace the ink cartridges” on page 159  
278  
Troubleshooting  
   
16 HP warranty and support  
Hewlett-Packard provides Internet and phone support for the HP All-in-One.  
p
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
Warranty  
s
Ink cartridge warranty information  
Support process  
a
Before you call HP support  
HP support by phone  
r
Additional warranty options  
HP Quick Exchange Service (Japan)  
Call HP Korea customer support  
Prepare the HP All-in-One for shipment  
Pack the HP All-in-One  
H
Warranty  
For more information about the warranty, see the printed documentation that came with the HP All-  
in-One.  
Ink cartridge warranty information  
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.  
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,  
misused, or tampered with.  
During the warranty period the product is covered as long as the HP ink is not depleted and the end  
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be  
found on the product as indicated:  
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the  
HP All-in-One.  
HP warranty and support  
279  
       
Chapter 16  
Support process  
If you have a problem, follow these steps:  
1. Check the documentation that came with the HP All-in-One.  
H
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to  
all HP customers. It is the fastest source for up-to-date device information and expert assistance  
and includes the following features:  
a
•
•
•
•
Fast access to qualified online support specialists  
t
Software and driver updates for the HP All-in-One  
n
Valuable HP All-in-One and troubleshooting information for common problems  
u
Proactive device updates, support alerts, and HP newsgrams that are available when you  
register the HP All-in-One  
r
3. Call HP support. Support options and availability vary by device, country/region, and language.  
Before you call HP support  
Software programs from other companies might be included with the HP All-in-One. If you experience  
problems with any of those programs, you will receive the best technical assistance by calling the  
experts at that company.  
NOTE: This information does not apply to customers in Japan. For information on service  
options in Japan, see “HP Quick Exchange Service (Japan)” on page 282.  
If you need to contact HP support, do the following before you call:  
1. Make sure that:  
a. The HP All-in-One is plugged in and turned on.  
b. The specified ink cartridges are installed correctly.  
c. The recommended paper is properly loaded in the input tray.  
2. Reset the HP All-in-One:  
a. Turn off the HP All-in-One by pressing the On button.  
b. Unplug the power cord from the back of the HP All-in-One.  
c. Plug the power cord back into the HP All-in-One.  
d. Turn on the HP All-in-One by pressing the On button.  
3. To find support and warranty information, go to the HP Web site at www.hp.com/support. If  
prompted, choose your country/region, and then click Contact HP for information on calling for  
technical support.  
Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One .  
4. If you are still experiencing problems and need to speak with an HP support representative, do  
the following:  
a. Have the specific name of the HP All-in-One, as it appears on the control panel, available.  
b. Print a self-test report.  
c. Make a color copy to have available as a sample printout.  
d. Be prepared to describe your problem in detail.  
e. Have your serial number ready.  
You can view the serial number by looking at the sticker on the rear side of the HP All-in-  
One. The serial number is the 10-character code in the upper left corner of the sticker.  
5. Call HP support. Be near the HP All-in-One when you call.  
Related topics  
“Print a self-test report” on page 149  
280  
HP warranty and support  
     
HP support by phone  
For a list of support phone numbers, see the printed documentation that came with the device.  
This section contains the following topics:  
•
•
•
Phone support period  
Placing a call  
p
After the phone support period  
s
Phone support period  
a
One year of phone support is available in North America, Asia Pacific, and Latin America (including  
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to  
www.hp.com/support. Standard phone company charges apply.  
r
H
Placing a call  
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide  
the following information:  
•
•
•
•
Model number (located on the label on the front of the HP All-in-One)  
Serial number (located on the back or bottom of the HP All-in-One)  
Messages that appear when the situation occurs  
Answers to these questions:  
•
•
•
Has this situation happened before?  
Can you re-create it?  
Did you add any new hardware or software to your computer at about the time that this  
situation began?  
•
Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was  
moved, etc.)?  
After the phone support period  
After the phone support period, help is available from HP at an additional cost. Help may also be  
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call  
the support phone number for your country/region to learn more about support options.  
Additional warranty options  
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/  
support, select your country/region and language, then explore the services and warranty area for  
information about the extended service plans.  
HP support by phone  
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HP Quick Exchange Service (Japan)  
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For instructions on how to pack your device for exchange, see “Pack the HP All-in-One”  
on page 284.  
Call HP Korea customer support  
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Prepare the HP All-in-One for shipment  
If, after contacting HP support or returning to the point of purchase, you are requested to send the  
HP All-in-One in for service, make sure you remove and keep the following items before returning  
your device:  
•
•
The control panel faceplate  
p
The power cord, USB cable, and any other cable connected to the HP All-in-One  
s
CAUTION: The replacement HP All-in-One will not be shipped with a power cord. Store  
a
the power cord in a safe place until the replacement HP All-in-One arrives.  
•
•
Any paper loaded in the input tray  
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Remove any originals you might have loaded in the HP All-in-One  
This section contains the following topics:  
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Secure the ink system  
Remove the control panel faceplate  
Secure the ink system  
Contact HP support for information about how you should secure the ink system to prevent ink from  
leaking in the HP All-in-One during shipment. They might instruct you to replace the ink cartridges  
with replacement ink cartridges.  
If you receive a replacement HP All-in-One, refer to the instructions included in the box for information  
about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges  
that you can use to install in your device to prevent the ink system from leaking during shipment.  
NOTE: This information does not apply to customers in Japan. For information on service  
options in Japan, see “HP Quick Exchange Service (Japan)” on page 282.  
Related topics  
“Replace the ink cartridges” on page 159  
Remove the control panel faceplate  
Remove the control panel faceplate before returning the HP All-in-One for repair.  
NOTE: This information does not apply to customers in Japan. For information on service  
options in Japan, see “HP Quick Exchange Service (Japan)” on page 282.  
CAUTION: The HP All-in-One must be unplugged before following these steps.  
To remove the control panel faceplate  
1. Press the On button to turn off the HP All-in-One.  
2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power  
cord with the HP All-in-One.  
3. Remove the control panel faceplate as follows:  
a. Place your hands on each side of the control panel faceplate.  
b. Use your fingertips to pry the control panel faceplate off.  
Prepare the HP All-in-One for shipment  
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4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-in-  
One.  
CAUTION: The replacement HP All-in-One might not come with a control panel faceplate.  
Store your control panel faceplate in a safe place, and when the replacement HP All-in-One  
arrives, reattach your control panel faceplate. You must attach your control panel faceplate  
to use the control panel functions on the replacement HP All-in-One.  
NOTE: See the Setup Guide that came with the HP All-in-One for instructions on how to  
attach your control panel faceplate. The replacement HP All-in-One might come with  
instructions for setting up your device.  
Pack the HP All-in-One  
Complete the following steps after you have prepared the HP All-in-One for shipment.  
To pack the HP All-in-One  
1. If available, pack the HP All-in-One for shipment by using the original packing materials or the  
packaging materials that came with your exchange device.  
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If you do not have the original packaging materials, please use other adequate packaging  
materials. Shipping damage caused by improper packaging and/or improper transportation is  
not covered under the warranty.  
2. Place the return shipping label on the outside of the box.  
3. Include the following items in the box:  
p
•
A complete description of symptoms for service personnel (samples of print quality problems  
are helpful).  
s
•
•
A copy of the sales slip or other proof of purchase to establish the warranty coverage period.  
Your name, address, and a phone number where you can be reached during the day.  
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Pack the HP All-in-One  
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17 Technical information  
The technical specifications and international regulatory information for the HP All-in-One are  
provided in this section.  
For additional specifications, see the printed documentation that came with the HP All-in-One.  
This section contains the following topics:  
•
•
•
•
•
•
Specifications  
Environmental product stewardship program  
Regulatory notices  
Regulatory wireless statements  
Declaration of conformity (European Economic Area)  
HP Photosmart C7200 All-in-One series declaration of conformity  
Specifications  
Technical specifications for the HP All-in-One are provided in this section. For additional  
specifications, see the printed documentation that came with the HP All-in-One.  
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System requirements  
Software and system requirements are located in the Readme file.  
For information about future operating system releases and support, visit the HP online support Web  
site at www.hp.com/support.  
Paper specifications  
Type  
Paper weight  
Input tray*  
Output tray†  
Photo tray*  
Plain paper  
20 to 24 lb. (75 to  
90 gsm)  
Up to 100 (20 lb.  
paper)  
50 (20 lb. paper)  
n/a  
Legal paper  
Cards  
20 to 24 lb. (75 to  
90 gsm)  
Up to 100 (20 lb.  
paper)  
50 (20 lb. paper)  
n/a  
110 lb. index max  
(200 gsm)  
Up to 40  
25  
10  
Up to 20  
n/a  
Envelopes  
20 to 24 lb. (75 to  
90 gsm)  
Up to 10  
Transparency film  
Labels  
N/A  
N/A  
Up to 30  
Up to 30  
Up to 30  
15 or fewer  
n/a  
25  
25  
n/a  
4 x 6 inch (10 x 15 cm) 145 lb.  
Photo paper  
Up to 20  
(236 gsm)  
8.5 x 11 inch (216 x 279 N/A  
mm) Photo paper  
Up to 30  
10  
n/a  
*
Maximum capacity.  
†
Output tray capacity is affected by the type of paper and the amount of ink you are using.  
HP recommends emptying the output tray frequently.  
Maximum capacity.  
*
NOTE: For a complete list of supported media sizes, see the printer driver.  
Technical information  
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Print specifications  
•
•
•
•
•
•
•
Up to 1200 x 1200 rendered dpi black when printing from a computer  
Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi  
Print speeds vary according to the complexity of the document  
Panorama-size printing  
Method: drop-on-demand thermal inkjet  
Language: PCL3 GUI  
Duty cycle: Up to 3000 printed pages per month  
Copy specifications  
•
•
•
•
•
Copy resolution up to 4800 x 4800  
Digital image processing  
Up to 99 copies from original (varies by model)  
Zoom to 400%, fit to page (varies by model)  
Copy speeds vary according to the complexity of the document  
Scan specifications  
•
•
•
•
•
•
Image editor included  
T
Integrated OCR software automatically converts scanned text to editable text (if installed)  
Twain-compliant interface  
Resolution: up to 4800 x 9600 dpi optical (varies by model); 19200 dpi enhanced (software)  
Color: 48-bit color, 8-bit grayscale (256 levels of gray)  
Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)  
Fax specifications  
•
•
•
Walk-up black-and-white and color fax capability.  
Up to 110 speed dials (varies by model).  
Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard  
resolution). More complicated pages or higher resolution takes longer and uses more memory.  
•
•
•
•
•
•
•
Manual fax send and receive.  
Automatic busy redial up to five times (varies by model).  
Automatic no-answer redial one time (varies by model).  
Confirmation and activity reports.  
CCITT/ITU Group 3 fax with Error Correction Mode.  
33.6 Kbps transmission.  
3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution).  
More complicated pages or higher resolution take longer and use more memory.  
•
Ring detect with automatic fax/answering machine switching.  
Photo (dpi)  
Very Fine (dpi)  
Fine (dpi)  
Standard (dpi)  
Black  
Color  
200 x 200 (8-bit  
grayscale)  
300 x 300  
200 x 200  
200 x 100  
200 x 200  
200 x 200  
200 x 200  
200 x 200  
Print resolution  
To find out about the printer resolution, see the printer software. For more information, see “View  
the print resolution” on page 85.  
Ink cartridge yield  
Visit www.hp.com/pageyield for more information on estimated cartridge yields.  
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Acoustic information  
If you have Internet access, you can get acoustic information from the HP Web site. Go to:  
www.hp.com/support.  
Duplexer paper specifications  
Table 17-1 Media weight  
Type  
Size  
Weight  
Paper  
Letter: 8.5 x 11 inches  
Executive: 7.25 x 10.5 inches  
A4: 210 x 297 mm  
60 to 90 g/m2 (16 to 24 lb.)  
A5: 148 x 210 mm  
Brochure paper  
Letter: 8.5 x 11 inches  
A4: 210 x 297 mm  
Up to 180 g/m2 (48 lb. bond)  
Up to 200 g/m2 (110 lb. index)  
Cards and photos  
4 x 6 inches  
5 x 8 inches  
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10 x 15 cm  
A6: 105 x 148.5 mm  
Hagaki: 100 x 148 mm  
Alignment skew  
.006 mm/mm on plain paper (2nd side)  
Media type  
•
•
•
•
Plain paper  
Inkjet paper  
Brochure paper  
Index cards, post cards, Hagaki  
NOTE: Media type availability varies by country/region.  
Environmental product stewardship program  
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.  
Design for recycling has been incorporated into this product. The number of materials has been kept  
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been  
designed to separate easily. Fasteners and other connections are easy to locate, access, and  
remove using common tools. High priority parts have been designed to access quickly for efficient  
disassembly and repair.  
For more information, visit HP’s Commitment to the Environment Web site at:  
www.hp.com/hpinfo/globalcitizenship/environment/index.html  
This section contains the following topics:  
•
•
•
•
•
Paper use  
Plastics  
Material safety data sheets  
Recycling program  
HP inkjet supplies recycling program  
Environmental product stewardship program  
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•
•
•
•
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Energy consumption  
Special handling of materials  
Attention California users  
NDL battery disposal  
Taiwan battery statement  
Disposal of Waste Equipment by Users in Private Households in the European Union  
Paper use  
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.  
Plastics  
Plastic parts over 25 grams are marked according to international standards that enhance the ability  
to identify plastics for recycling purposes at the end of product life.  
Material safety data sheets  
Material safety data sheets (MSDS) can be obtained from the HP Web site at:  
www.hp.com/go/msds  
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Recycling program  
HP offers an increasing number of product return and recycling programs in many countries/regions,  
and partners with some of the largest electronic recycling centers throughout the world. HP  
conserves resources by reselling some of its most popular products. For more information regarding  
recycling of HP products, please visit:  
www.hp.com/hpinfo/globalcitizenship/environment/recycle/  
HP inkjet supplies recycling program  
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is  
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges  
free of charge. For more information, go to the following Web site:  
www.hp.com/hpinfo/globalcitizenship/environment/recycle/  
Energy consumption  
This product is designed to reduce power consumption and save natural resources without  
compromising product performance. It has been designed to reduce total energy consumption both  
during operation and when the device is not active. Specific information on power consumption may  
be found in the printed documentation that came with the HP All-in-One.  
Special handling of materials  
This HP product contains a lithium-manganese dioxide battery located on the main printed circuit  
assembly that may require special handling at end-of-life.  
Attention California users  
The battery supplied with this product may contain perchlorate material. Special handling may apply.  
For more information, go to the following Web site:  
www.dtsc.ca.gov/hazardouswaste/perchlorate  
NDL battery disposal  
Dit HP Product bevat een lithium-manganese-dioxide  
batterij. Deze bevindt zich op de hoofdprintplaat.  
Wanneer deze batterij leeg is, moet deze volgens de  
geldende regels worden afgevoerd.  
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Taiwan battery statement  
Disposal of Waste Equipment by Users in Private Households in the European  
Union  
Disposal of Waste Equipment by Users in Private Households in the European Union  
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste  
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment  
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at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where  
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.  
E
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne  
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.  
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des  
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer  
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter  
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.  
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Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU  
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das  
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das  
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine  
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei  
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.  
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Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea  
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo  
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio  
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate  
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,  
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.  
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Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea  
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es  
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos  
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los  
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la  
tienda donde adquirió el producto.  
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU  
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé  
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným  
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete  
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt  
zakoupili.  
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU  
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr  
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på  
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere  
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.  
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie  
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur  
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte  
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over  
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product  
hebt aangeschaft.  
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus  
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete  
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.  
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme  
ostsite.  
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella  
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite  
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,  
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen  
jälleenmyyjältä.  
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση  
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να  
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και  
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των  
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες  
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.  
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban  
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,  
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.  
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az  
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon  
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.  
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās  
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,  
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde  
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var  
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.  
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas  
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją  
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga  
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio  
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.  
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej  
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za  
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów  
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można  
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.  
Descarte de equipamentos por usuários em residências da União Européia  
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos  
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do  
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais  
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que  
adquiriu o produto.  
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu  
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom  
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a  
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,  
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.  
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije  
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem  
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,  
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,  
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.  
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU  
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation  
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både  
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar  
kasserade produkter för återvinning.  
Environmental product stewardship program  
291  
     
Chapter 17  
Regulatory notices  
The HP All-in-One meets product requirements from regulatory agencies in your country/region.  
This section contains the following topics:  
•
•
•
•
Regulatory model identification number  
FCC statement  
Notice to users of the U.S. telephone network: FCC requirements  
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the  
Canadian telephone network  
•
•
•
•
•
•
•
Notice to users in the European Economic Area  
Notice to users of the German telephone network  
Australia wired fax statement  
Notice to users in Korea  
VCCI (Class B) compliance statement for users in Japan  
Notice to users in Japan about power cord  
Geräuschemission  
Regulatory model identification number  
T
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The  
Regulatory Model Number for your product is SDGOB-0713. This regulatory number should not be  
confused with the marketing name (HP Photosmart C7200 All-in-One series, etc.) or product  
numbers (CC567A, etc.).  
292  
Technical information  
     
FCC statement  
FCC statement  
The United States Federal Communications Commission (in 47 CFR 15.105) has specified  
that the following notice be brought to the attention of users of this product.  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-  
able protection against harmful interference in a residential installation. This equipment  
generates, uses and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular installation.  
If this equipment does cause harmful interference to radio or television reception, which can  
be determined by turning the equipment off and on, the user is encouraged to try to correct  
the interference by one or more of the following measures:  
•
•
•
Reorient the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
•
Consult the dealer or an experienced radio/TV technician for help.  
i
For further information, contact:  
Manager of Corporate Product Regulations  
Hewlett-Packard Company  
3000 Hanover Street  
Palo Alto, Ca 94304  
(650) 857-1501  
Modifications (part 15.21)  
The FCC requires the user to be notified that any changes or modifications made to this  
device that are not expressly approved by HP may void the user's authority to operate the  
equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following  
two conditions: (1) this device may not cause harmful interference, and (2) this device must  
accept any interference received, including interference that may cause undesired  
operation.  
Regulatory notices  
293  
   
Chapter 17  
Notice to users of the U.S. telephone network: FCC requirements  
Notice to users of the U.S. telephone network: FCC requirements  
This equipment complies with FCC rules, Part 68. On this equipment is a label that  
contains, among other information, the FCC Registration Number and Ringer Equivalent  
Number (REN) for this equipment. If requested, provide this information to your telephone  
company.  
An FCC compliant telephone cord and modular plug is provided with this equipment. This  
equipment is designed to be connected to the telephone network or premises wiring using  
a compatible modular jack which is Part 68 compliant. This equipment connects to the  
telephone network through the following standard network interface jack: USOC  
RJ-11C.  
The REN is useful to determine the quantity of devices you may connect to your telephone  
line and still have all of those devices ring when your number is called. Too many devices  
on one line might result in failure to ring in response to an incoming call. In most, but not  
all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the  
number of devices you may connect to your line, as determined by the REN, you should call  
your local telephone company to determine the maximum REN for your calling area.  
T
If this equipment causes harm to the telephone network, your telephone company might  
discontinue your service temporarily. If possible, they will notify you in advance. If advance  
notice is not practical, you will be notified as soon as possible. You will also be advised of  
your right to file a complaint with the FCC. Your telephone company might make changes  
in its facilities, equipment, operations, or procedures that could affect the proper operation  
of your equipment. If they do, you will be given advance notice so you will have the  
opportunity to maintain uninterrupted service. If you experience trouble with this equipment,  
please contact the manufacturer, or look elsewhere in this manual, for warranty or repair  
information. Your telephone company might ask you to disconnect this equipment from the  
network until the problem has been corrected or until you are sure that the equipment is not  
malfunctioning.  
This equipment may not be used on coin service provided by the telephone company.  
Connection to party lines is subject to state tariffs. Contact your state public utility commis-  
sion, public service commission, or corporation commission for more information.  
This equipment includes automatic dialing capability. When programming and/or making  
test calls to emergency numbers:  
•
•
Remain on the line and explain to the dispatcher the reason for the call.  
Perform such activities in the off-peak hours, such as early morning or late evening.  
Note The FCC hearing aid compatibility rules for telephones are not applicable  
to this equipment.  
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a  
computer or other electronic device, including fax machines, to send any message unless  
such message clearly contains in a margin at the top or bottom of each transmitted page  
or on the first page of transmission, the date and time it is sent and an identification of the  
business, other entity, or other individual sending the message and the telephone number  
of the sending machine or such business, other entity, or individual. (The telephone number  
provided might not be a 900 number or any other number for which charges exceed local  
or long-distance transmission charges.) In order to program this information into your fax  
machine, you should complete the steps described in the software.  
294  
Technical information  
   
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of  
the Canadian telephone network  
Note à l’attention des utilisateurs du réseau téléphonique  
canadien/Notice to users of the Canadian telephone network  
Cet appareil est conforme aux spécifications techniques des équipements terminaux  
d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.  
L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été  
effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications  
techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne signifie  
en aucun cas que l’appareil a été validé par Industrie Canada.  
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées  
à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique  
d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution  
est particulièrement importante dans les zones rurales.  
Remarque Le numéro REN (Ringer Equivalence Number) attribué à chaque  
appareil terminal fournit une indication sur le nombre maximal de terminaux qui  
peuvent être connectés à une interface téléphonique. La terminaison d’une  
interface peut se composer de n’importe quelle combinaison d’appareils, à  
condition que le total des numéros REN ne dépasse pas 5.  
i
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B.  
This equipment meets the applicable Industry Canada Terminal Equipment Technical  
Specifications. This is confirmed by the registration number. The abbreviation IC before the  
registration number signifies that registration was performed based on a Declaration of  
Conformity indicating that Industry Canada technical specifications were met. It does not  
imply that Industry Canada approved the equipment.  
Users should ensure for their own protection that the electrical ground connections of the  
power utility, telephone lines and internal metallic water pipe system, if present, are  
connected together. This precaution might be particularly important in rural areas.  
Note The REN (Ringer Equivalence Number) assigned to each terminal device  
provides an indication of the maximum number of terminals allowed to be  
connected to a telephone interface. The termination on an interface might consist  
of any combination of devices subject only to the requirement that the sum of the  
Ringer Equivalence Numbers of all the devices does not exceed 5.  
The REN for this product is 0.0B, based on FCC Part 68 test results.  
Regulatory notices  
295  
   
Chapter 17  
Notice to users in the European Economic Area  
Notice to users in the European Economic Area  
This product is designed to be connected to the analog Switched Telecommunication  
Networks (PSTN) of the European Economic Area (EEA) countries/regions.  
Network compatibility depends on customer selected settings, which must be reset to use  
the equipment on a telephone network in a country/region other than where the product  
was purchased. Contact the vendor or Hewlett-Packard Company if additional product  
support is necessary.  
This equipment has been certified by the manufacturer in accordance with Directive  
1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched  
telephone network (PSTN). However, due to differences between the individual PSTNs  
provided in different countries, the approval does not, of itself, give an unconditional  
assurance of successful operation on every PSTN network termination point.  
T
In the event of problems, you should contact your equipment supplier in the first instance.  
This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the  
unlikely event of problems with loop disconnect dialing, it is recommended to use this  
equipment only with the DTMF tone dial setting.  
Notice to users of the German telephone network  
Hinweis für Benutzer des deutschen Telefonnetzwerks  
Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network  
(PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des  
HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann  
als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelass-  
enen Endgeräten verwendet werden.  
Australia wired fax statement  
In Australia, the HP device must be connected to Telecommunication Network through a line  
cord which meets the requirements of the Technical Standard AS/ACIF S008.  
Notice to users in Korea  
296  
Technical information  
             
VCCI (Class B) compliance statement for users in Japan  
Notice to users in Japan about power cord  
Geräuschemission  
Geräuschemission  
i
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19  
Regulatory wireless statements  
This section contains the following regulatory information pertaining to wireless products:  
•
•
•
•
•
Wireless: Exposure to radio frequency radiation  
Wireless: Notice to users in Brazil  
Wireless: Notice to users in Canada  
European Union Regulatory Notice  
Wireless: Notice to users in Taiwan  
Wireless: Exposure to radio frequency radiation  
Exposure to radio frequency radiation  
Caution The radiated output power of this device is far below the FCC radio  
frequency exposure limits. Nevertheless, the device shall be used in such a manner  
that the potential for human contact during normal operation is minimized. This  
product and any attached external antenna, if supported, shall be placed in such  
a manner to minimize the potential for human contact during normal operation. In  
order to avoid the possibility of exceeding the FCC radio frequency exposure  
limits, human proximity to the antenna shall not be less than 20 cm (8 inches)  
during normal operation.  
Wireless: Notice to users in Brazil  
Aviso aos usuários no Brasil  
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção  
contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar  
interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001).  
Regulatory wireless statements  
297  
                     
Chapter 17  
Wireless: Notice to users in Canada  
Notice to users in Canada/Note à l'attention des utilisateurs canadiens  
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise  
emissions from the digital apparatus set out in the Radio Interference Regulations of the  
Canadian Department of Communications. The internal wireless radio complies with RSS  
210 and RSS GEN of Industry Canada.  
Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique  
dépassant les limites applicables aux appareils numériques de la classe B prescrites dans  
le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications  
du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN  
d'Industrie Canada.  
European Union Regulatory Notice  
European Union Regulatory Notice  
T
Products bearing the CE marking comply with the following EU Directives:  
•
•
Low Voltage Directive 73/23/EEC  
EMC Directive 2004/108/EC  
CE compliance of this product is valid only if powered with the correct CE-marked AC  
adapter provided by HP.  
If this product has telecommunications functionality, it also complies with the essential  
requirements of the following EU Directive:  
•
R&TTE Directive 1999/5/EC  
Compliance with these directives implies conformity to harmonized European standards  
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this  
product or product family. This compliance is indicated by the following conformity  
marking placed on the product.  
The wireless telecommunications functionality of this product may be used in the following  
EU and EFTA countries:  
Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,  
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,  
Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain,  
Sweden, Switzerland, and United Kingdom.  
Products with 2.4-GHz wireless LAN devices  
France  
For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This  
product may be used indoor for the entire 2400-2483.5 MHz frequency band (channels  
1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used.  
For the latest requirements, see http://www.art-telecom.fr.  
Italy  
License required for use. Verify with your dealer or directly with the General Direction for  
Frequency Planning and Management (Direzione Generale Pianificazione e Gestione  
Frequenze).  
298  
Technical information  
       
Wireless: Notice to users in Taiwan  
Declaration of conformity (European Economic Area)  
The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It  
identifies the product, manufacturer’s name and address, and applicable specifications recognized  
in the European community.  
i
Declaration of conformity (European Economic Area)  
299  
       
Chapter 17  
HP Photosmart C7200 All-in-One series declaration of conformity  
DECLARATION OF CONFORMITY  
according to ISO/IEC 17050-1 and EN 17050-1  
Supplier's Name:  
Hewlett-Packard Company  
DoC#: SDGOB-0713-rel.2.0  
Supplier's Address:  
16399 West Bernardo Drive  
San Diego, CA 92127-1899, USA  
declares, that the product  
Product Name and Model:  
Regulatory Model Number:1)  
Product Options:  
HP Photosmart C7200 Series (CC564A)  
SDGOB-0713  
ALL  
Radio Module:  
RSVLD-0608  
Power Adapter:  
0957-2230  
conforms to the following Product Specifications and Regulations:  
T
CISPR 22:1997+A1:2000+A2:2002 / EN 55022:1998+A1:2000+A2:2003 Class B  
CISPR 24:1997+A1:2001+A2:2002 / EN 55024:1998+A1:2001+A2:2003 Class B  
EMC:  
EN 301 489-1 V1.4.1:2002 / EN 301 489-17 V1.2.1:2002  
IEC 61000-3-2:2000+A1:2000+A2:2005 / EN 61000-3-2:2000+A2:2005  
IEC 61000-3-3:1994+A1:2001 / EN 61000-3-3:1995+A1:2001  
FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4  
GB9254:1998, GB17625.1:2003  
SAFETY:  
IEC 60950-1:2001 / EN 60950-1:2001  
IEC 60825-1 Ed. 1.2:2001 / EN 60825-1+A2+A1:2002 (LED)  
GB4943:2001  
TELECOM:  
RADIO:  
TBR21:1998, FCC Title 47 CFR Part 68, TIA/EIA/968:2001  
EN 300 328 V1.6.1:2004-11  
HEALTH:  
EU: 1999/519/EC  
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this  
device may not cause harmful interference, and (2) this device must accept any interference received, including  
interference that may cause undesired operation.  
The product herewith complies with the requirements of the EMC Directive 2004/108/EC, the Low Voltage Directive  
2006/95/EC and the R&TTE Directive 1999/5/EC and carries the CE-Marking accordingly.  
Additional Information:  
1. This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the  
design. The Regulatory Model Number is the main product identifier in the regulatory documentation and  
test reports, this number should not be confused with the marketing name or the product numbers.  
San Diego, CA, USA  
17 January, 2007  
Local contact for regulatory topics only:  
EMEA:  
U.S.:  
Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Böblingen, Germany  
Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501  
300  
Technical information  
 
Index  
blank  
copy 219  
scan 213  
blank pages  
glass 155  
Symbols/Numerics  
10 x 15 cm photo paper  
copy 122  
ink cartridge contacts 163  
lid backing 157  
print head 162  
load 78  
fax 230  
color  
specifications 287  
2 pages on 1, print 95  
4 pages on 1, print 95  
4 x 6 inch (10 x 15 cm)  
borderless photos  
print 90  
4 x 6 inch photo paper  
copy 122  
4 x 6 inch photo paper, load 78  
802.11 wireless, configuration  
page 56  
block numbers 145  
blocked print head 178  
Bluetooth  
dull 195  
fax 136  
smeared 193  
accessibility 33  
connect to the HP All-in-  
One 32  
color graphics display  
copy preview 121  
crop original 128  
passkey authentication 33  
print from a computer 34  
security settings 33  
Bluetooth, configuration  
page 59  
booklet printing 93  
borderless copies 126  
borderless photos  
copy has borders 218  
crop is wrong 218  
print 90  
shift margin 128  
color tone, change in print 87  
communication mode 57  
communication problems  
test failed 269  
two-way communication  
lost 271  
computer modem, set up with  
fax 242  
computer-to-computer  
network 43  
config source (802.3 wired) 55  
configuration page  
802.11 wireless 56  
802.3 wired 54  
802.3 wired, configuration  
page 54  
A
A4 paper, load 76  
access point connection 39  
access point HW address 59  
ad hoc network 43  
addresses, print 97  
admin password 54  
advanced network settings 50  
after the support period 281  
align printer 161  
answer ring pattern 63  
answering machine  
fax tones recorded 236  
set up with fax 242  
authentication type 58  
automatic document feeder  
clean 173, 191  
brightness, change in print 87  
broadcast a fax 136  
Browsing photos 27  
buttons, control panel 13  
Bluetooth 59  
general information 54  
configuration source 56  
confirmation reports, fax 150  
connect  
C
calling card, fax using 133, 134  
cancel  
button 14  
copy 129  
fax 148  
fax forwarding 143  
print job 99  
wired network (Ethernet) 37  
wireless, with access  
point 39  
wireless, without access  
point 39  
scan 119  
feeding problems,  
troubleshoot 173, 191  
load original 71  
connection  
scheduled fax 136  
cartridges. See ink cartridges  
CAT-5 Ethernet cable 38  
channel, wireless  
communication 57  
choose paper 73  
clean  
wireless 32  
connection problems  
device not found 270  
fax 219, 225, 226, 231, 235  
HP All-in-One does not turn  
on 175  
automatic fax reduction 145  
B
backup fax reception 141  
base station. See access point  
connection  
connection types supported  
Bluetooth adapter 32  
automatic document  
feeder 173, 191  
exterior 157  
baud rate 30  
best copy quality 124  
301  
 
Ethernet 31  
printer sharing 36  
contrast, fax 138  
control panel  
password settings 54  
setup wizard 53  
encryption  
D
damaged, ink cartridge 273  
dark copy 216  
settings 58  
darken  
buttons 13  
WEP key 44  
copies 125  
enter text and symbols 18  
features 13  
enter text and symbols 18  
envelopes  
faxes 138  
date 26  
overview 12  
copy  
load 80  
specifications 287  
environment  
declaration of conformity  
European Economic  
Area 299  
blank 219  
borderless has borders 218  
borderless photo 126  
cancel 129  
Environmental product  
stewardship program 289  
error correction mode 139  
error messages  
United States 300  
default gateway 56  
default gateway (802.3  
wired) 55  
crop 128  
crop is wrong 218  
default settings 125  
enlarge 127  
fit to page fails 217  
make a copy 121  
margin shift 128  
menu 16  
missing information 216  
number of copies 122  
paper size 122  
paper types,  
recommended 123  
photos, enhance 129  
preview 121  
quality 124  
reduce 127  
size, custom 127  
smeared 193  
specifications 288  
speed 124  
memory cards 264  
out of paper 268  
reading or writing file 262  
error reports, fax 151  
European Union  
Directive 2002/95/EC 290  
recycling information 291  
EWS. See Embedded Web  
Server  
default printer, set as 84  
default settings  
fax 139  
restore 28  
default settings, restore 49  
delete  
faxes from memory 143  
speed dial entries 67  
device  
no response 201  
not found 270  
F
device address (Bluetooth) 59  
device name (Bluetooth) 59  
dial tone test, fax 254  
direction pad 13  
disconnected error 265  
Display  
factory defaults, restore 28  
faded 199  
fast copy quality 125  
fax  
answer call 140  
answer mode 62  
answer ring pattern 63  
answering machine, set  
up 242  
auto answer 14, 62  
backup fax reception 141  
block numbers 145  
broadcast 136  
button 14  
cancel 148  
computer modem, set  
up 242  
contrast 138  
icons 14  
display  
change language 177  
change measurements 177  
sleep state 15  
text, enhance 129  
too dark 216  
too light 216  
distinctive ringing 63  
DNS server 57  
DNS server (802.3 wired) 55  
documents  
edit scanned 118  
scan 115  
double-sided prints 93  
troubleshooting 215  
correct port test, fax 252  
country/region, set 25  
credit card, fax using 133, 134  
crop  
borderless copy is  
wrong 218  
fails 264  
coupler 242  
darken or lighten 138  
default settings 139  
delete from memory 143  
distinctive ringing 63  
enter text and symbols 18  
error correction mode 139  
forward fax calls 143  
header 64  
E
crop an original 128  
crop photos 109  
customer support  
HP Quick Exchange Service  
(Japan) 282  
ECM. See error correction mode  
edit  
scan preview 118  
edit scanned images 118  
Embedded Web Server  
access using web  
browser 52  
Korea 282  
warranty 279, 281  
Internet, over 147, 256  
302  
Index  
IP phone, using 147, 256  
file  
empty 274  
lighten or darken 138  
log 151  
menu 17  
monitor dialing 134  
not answering 238  
paper checking 144  
paper size 144  
paper width incorrect 269  
parallel splitter 242  
pause 18  
invalid name 263  
supported formats 263  
unreadable 262  
low 207  
replace soon 277  
sprays inside device 198  
sprays inside HP All-in-  
One 207  
unsupported formats 262  
firmware revision mismatch 259  
firmware version 54  
fit to page 127  
fit to page fails 217  
FoIP 147, 256  
ink cartridge  
failure 274  
ink cartridges  
check ink levels 157  
clean contacts 163  
damaged 273  
forward  
photos 136  
fax calls 143  
poll to receive 143  
poor quality printouts 190,  
191, 199  
problems receiving 199,  
238  
pulse or tone dial 29  
receive 140  
redial 29  
empty 274  
error message 278  
error messages 271  
expired 274  
HP ink depleted 275  
incorrect 272, 273, 277, 278  
missing 273  
non-HP ink 275  
order 167  
replace 159  
G
gateway, default setting 55, 56  
general information,  
configuration page 54  
glass  
clean 155  
load original 72  
reduction 145  
reprint 142  
greeting cards, load 81  
group speed dial entries 66  
resolution 137  
rings to answer 62  
schedule 135  
send 131  
set up 61  
settings 29, 62, 137  
specifications 288  
speed 30  
speed dial 65, 132  
test setup 63  
tone or pulse dial 29  
troubleshoot 219  
voice mail, set up 242  
volume 26  
replace soon 277  
supply error 275  
tips 170  
H
Hagaki, load 79  
hardware address 56  
hardware address (802.3  
wired) 54  
troubleshoot 177  
ink levels  
icons 14  
ink levels, check 157  
ink supplies  
purchase 167  
ink, removing ink from skin and  
clothing 164  
interface card 40  
Internet, fax using 147, 256  
invalid file name 263  
IP  
hardware test, fax 250  
header, fax 64  
help  
menu 17  
hostname 54, 60  
HP Instant Share  
send a scan 119  
HP Photosmart  
send images 107  
fax problems  
blank pages 199, 230  
fax tones recorded 236  
not printing 240  
pages missing 228, 240  
poor print quality 191, 199,  
228  
receiving 219, 230, 231,  
235  
sending 219, 225, 226, 230  
slow transmission 230  
smeared ink 190  
address 54, 55, 56  
phone 147, 256  
settings 51  
I
images  
iron-on transfers 96  
crop 109  
edit scanned 118  
rotate 110  
scan 115  
send a scan 119  
zoom 109  
J
jams, paper 82, 178  
junk fax number 145  
K
improper shutdown 271  
index cards, load 79  
individual speed dial entries 65  
infrastructure mode 39  
ink  
keypad 14, 18  
static on phone line 248  
text cut off 229, 241  
troubleshoot 219  
FCC statement 293  
drying time 268  
303  
restore factory defaults 28  
self-test report 149  
set FEMP mode 165  
make a copy 121  
manual  
receive, fax 140  
send, fax 133, 134  
margins  
name 57  
restore settings 49  
security 44  
status 54  
upgrade 47  
L
labels  
load 81  
specifications 287  
landscape orientation 86  
language, set 25  
left arrow 13  
network configuration page 53  
no scan options error 265  
normal copy quality 125  
number of copies 122  
legal paper  
incorrect 205  
copy 122  
text or graphic cut off 206  
maximum resolution quality 124  
mDNS service name 54  
media. See paper  
Media Access Control (MAC)  
address 54, 56  
load 76  
specifications 287  
letter paper  
copy 123  
load 76  
specifications 287  
lid backing, clean 157  
light  
copy 216  
lighten  
copies 125  
faxes 138  
line condition test, fax 254  
link  
O
OK button 13  
on button 14  
order  
ink cartridges 167  
ink supplies 167  
out of paper 268  
overheads, print 96  
memory  
delete faxes 143  
reprint faxes 142  
save faxes 141  
memory cards  
P
digital camera cannot  
read 208  
page order 95  
paper  
e-mail photos 107  
error message 264  
file unreadable 262  
HP All-in-Onecannot  
read 208  
inaccessible 211  
insert 108  
photos missing 262  
read or write error 211  
save files to computer 108  
scan to 117  
choose 73  
feed fails 198  
incompatible types 75  
jam 259, 268  
jams 82, 171, 178  
load 76  
misfeed 268  
out of 268  
recommended copy  
types 123  
recommended sizes for  
printing 84  
recommended types 73, 74  
size incorrect 269  
size, set for fax 144  
specifications 287  
tips 171  
type incorrect 269  
type, check before  
faxing 144  
configuration 55  
speed 50  
load  
10 x 15 cm photo paper 78  
4 x 6 inch photo paper 78  
A4 paper 76  
envelopes 80  
full-size paper 76  
greeting cards 81  
Hagaki 79  
index cards 79  
iron-on transfers 81  
labels 81  
legal paper 76  
letter paper 76  
original 71  
share photos 107  
slots 101  
menus  
copy 16  
fax 17  
help 17  
scan to 17  
postcards 79  
transparencies 81  
log, fax 151  
setup 17  
missing  
information from copy 216  
ink cartridge 273  
text from scan 214  
modem. See computer modem  
monitor dialing 134  
width incorrect 269  
paper checking, fax 144  
paper size  
copy setting 122  
paper type 85  
passkey (Bluetooth) 59  
password, Embedded Web  
Server 54  
M
MAC address 54, 56  
maintenance  
align printer 161  
check ink levels 157  
clean exterior 157  
clean glass 155  
N
network  
advanced settings 50  
connection type 54  
interface card 40  
clean lid backing 157  
clean print head 162  
replace ink cartridges 159  
PC modem. See computer  
modem  
304  
Index  
peer-to-peer network 43  
phone  
receive fax 140  
send fax 133  
phone cord  
print  
2 or 4 pages on 1 95  
layout 86  
orientation 86  
paper size 84  
paper type 85  
print quality 189  
quality 86  
reduce/enlarge 87  
resizing options 87  
resolution 86  
saturation 87  
speed 86  
addresses 97  
blank printout 207  
booklet 93  
borderless fails 201  
borderless photos 90  
both sides of page 93  
cancel job 99  
CD/DVD labels 92  
correct order 95  
distorted printout 193  
envelopes 97  
check 252  
connection, failure 252  
phone line, answer ring  
pattern 63  
phone numbers, support 280  
phone support 281  
phone support period  
period for support 281  
photo  
printer found screen,  
Windows 47  
printer sharing  
Mac 36  
envelopes print  
incorrectly 200  
faded 195  
photosmart express  
menu 16  
Windows 36  
Photo browsing 27  
photo paper  
copy 123  
load 78  
specifications 287  
photos  
fax reports 152  
faxes 142  
from computer 83  
from software application 83  
iron-on transfers 96  
labels 97  
printer, align 161  
Printing Shortcuts tab 88  
problems  
copy 215  
error messages 258  
print 200  
add a frame 109  
add color effect 109  
adjust brightness 109  
crop 109  
e-mail 107  
edit scanned 118  
fax 136  
flip horizontal 109  
ink sprays 207  
missing 262  
print borderless 90  
print on photo paper 91  
remove red-eye 109  
rotate 110  
send using HP  
Photosmart 107  
share 107  
margins incorrect 205, 206  
meaningless characters 203  
multiple pages on one  
sheet 95  
nothing happens 203  
on photo paper 91  
posters 98  
scan 212  
pulse dial 29  
Q
quality  
print 86  
quality, copy 124  
preview 87  
print options 84, 88  
quality, troubleshoot 190,  
191, 194, 196, 199, 228  
reverse images 96  
reversed page order 205  
self-test report 149  
special print jobs 90  
specifications 288  
transparencies 96  
troubleshooting 200  
vertical streaks 197  
Web pages 98  
R
radio, turn off 50  
receive fax  
auto answer mode 62  
automatically 140  
block numbers 145  
forward calls 143  
manually 140  
polling 143  
zoom 109  
rings to answer 62  
recycle  
ink cartridges 290  
red-eye, remove 109  
redial fax 29  
reduce fax 145  
reduce/enlarge copies  
custom size 127  
resize to fit letter or A4 127  
regulatory notices  
Canadian statement 295  
China 290  
Photosmart Express 13  
poll to receive fax 143  
poor fax printout quality 190,  
191, 199  
poor print quality  
fax 228  
portrait orientation 86  
postcards  
load 79  
posters 98  
print cartridges  
low ink 207  
print head  
clean 162  
failure 276  
stalled 276  
print head, blocked 178  
print quality 86  
print settings  
preview copy 121  
preview image, edit 118  
preview print job 87  
brightness 87  
color tone 87  
305  
declaration of conformity  
(European Economic  
Area) 299  
declaration of conformity  
(U.S.) 300  
credit card, using 133, 134  
manually 133, 134  
memory, from 135  
monitor dialing 134  
multiple recipients 136  
schedule 135  
S
saturation, change in print 87  
save  
faxes in memory 141  
photos to computer 108  
scanned image 117  
scan  
Directive 2002/95/EC 290  
FCC part 68  
speed dial 132  
send images using HP  
Photosmart Share  
scanned image 119  
set  
requirements 294  
FCC statement 293  
geräuschemission 297  
notice to users in Japan  
(power cord) 297  
notice to users in Japan  
(VCCI) 297  
notice to users in Korea 296  
notice to users of the  
German telephone  
network 296  
notice to users of the U.S.  
telephone network 294  
regulatory model  
identification number 292  
telecom notice to users in the  
European Economic  
Area 296  
blank 213  
button 14  
cancel 119  
crop incorrect 214  
documents 115, 116  
edit image 118  
fails 213, 260  
features 115  
print options 84, 88  
settings  
country/region 25  
date and time 26  
fax 29, 62, 137  
language 25  
from control panel 117  
halts 213  
network 48  
no scan options error 265  
page layout incorrect 214  
photos 115, 116  
preview image, edit 118  
save to computer 117  
save to memory card 117  
save to storage device 117  
scan specifications 288  
send using HP Photosmart  
Share 119  
restore defaults 49  
setup  
answering machine 242  
button 14  
computer modem 242  
distinctive ringing 63  
fax 61  
wireless statements 297  
reinstall software 181  
removing ink from skin and  
clothing 164  
menu 17  
test fax 63  
voice mail 242  
sharing 47  
share images 119  
stop 119  
replace ink cartridges 159  
reports  
shift left margin 128  
ship your device 283  
signal strength 57  
sleep state 15  
text appears as dotted  
lines 214  
caller ID 152  
confirmation, fax 150  
error, fax 151  
text format incorrect 214  
text incorrect 214  
to memory card 117  
troubleshooting 212  
scan glass  
clean 155  
load original 72  
scan to  
Smart Key 40  
fax log 151  
smeared ink, fax 190  
software application, print  
from 83  
software installation  
reinstall 181  
junk fax numbers 152  
last fax transaction 152  
log, fax 151  
self-test 149  
speed dial list 152  
reprint faxes in memory 142  
resolution  
troubleshoot 179  
uninstall 181  
sound, adjust volume 26  
speed  
menu 17  
schedule fax 135  
security  
print 86  
Bluetooth 59  
resolution, fax 137  
restore factory settings 28  
restore network defaults 49  
right arrow 13  
rings to answer 62  
RJ-45 plug 38, 60  
rotate photos 110  
router 38  
copy 124  
print 86  
speed dial  
Bluetooth adapter 33  
network, WEP key 40, 44,  
45, 46, 57, 58  
create entries 65  
delete entries 67  
edit entries 66  
group entries 66  
individual entries 65  
print list 67, 152  
troubleshoot 44  
self-test report 149  
send fax  
basic fax 131  
broadcast 136  
calling card, using 133, 134  
color fax 136  
306  
Index  
send fax 131, 132  
set up 65  
SSID  
troubleshoot 186  
wireless setting 57  
start copy black 14  
start copy color 14  
start fax  
black 14  
color 14  
status, network 54  
stop  
text  
communication  
problems 169  
copy 215  
error messages 258  
file system 208  
filename appears as  
gibberish 211  
others on network can  
access my memory  
card 212  
cut off 206, 229, 241  
dotted lines on scan 214  
enhance on copies 129  
incorrect format on  
scan 214  
incorrect or missing on  
scan 214  
jagged 192  
meaningless characters 203  
not filled in 191  
smooth fonts 192  
print 200  
Printer not Found 185  
scan 212  
copy 129  
text, enter 18  
fax 148  
print job 99  
scan 119  
time 26  
Tips Slideshow 28  
tone dial 29  
unable to discover  
device 183  
two-sided prints 93  
Store Demo 28  
subnet mask 55, 56  
subscriber identification  
code 64  
total packets  
received 59  
transmitted 59  
total packets received (802.3  
wired) 56  
total packets transmitted (802.3  
wired) 55  
U
uninstall software 181  
upgrade to network 47  
URL 54  
support  
contact 280  
USB cable  
communication lost 271  
USB cable installation 176  
support process 280  
symbols, enter 18  
system requirements 287  
transparencies  
copy 123  
load 81  
specifications 287  
troubleshoot  
V
T
visibility (Bluetooth) 59  
voice mail, set up with fax 242  
volume, adjust 26  
T-shirt transfers. See iron-on  
transfers  
blocked print head 178  
fax problems 190, 191, 199,  
219, 225, 226, 228, 229,  
230, 231, 235, 236, 238,  
240, 241, 248, 256  
hardware installation 174  
incorrect  
measurements 177  
jams, paper 82, 178  
language, display 177  
low signal 187  
network connection 187  
network setup 183  
Passphrase, invalid 188  
printer alignment 177  
printer not found 189  
software installation 179  
USB cable 176  
technical information  
copy specifications 288  
fax specifications 288  
paper specifications 287  
print specifications 288  
scan specifications 288  
system requirements 287  
telephone  
W
wall jack test, fax 251  
warranty 279, 281  
Web pages, print 98  
WEP key, setup 44  
wireless  
radio, turn off 50  
setup wizard,  
troubleshoot 183, 186  
status 57  
receive fax 140  
send fax 133  
telephone line, answer ring  
pattern 63  
telephone numbers,  
support 280  
telephone wall jack test, fax 251  
test  
wireless regulatory notices  
exposure to wireless  
frequency radiation 297  
notice to users in Brazil 297  
notice to users in  
Canada 298  
dial tone 254  
WEP key 188  
wireless setup wizard 183,  
186  
fax hardware 250  
fax line condition 254  
fax port 252  
fax setup 63  
phone cord 252  
notice to users in  
Taiwan 299  
notice to users in the  
European Economic  
Area 298  
troubleshooting  
cannot find the file or  
item 212  
telephone wall jack 251  
wireless router 38  
307  
Z
zoom  
button 13  
buttons 109  
photos 109  
308  

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