HP Officejet Pro L7400
All-in-One series
User Guide
HP Officejet Pro L7400 All-in-
One series
User Guide
9. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Copyright information
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Accessibility
The device provides a number of
features that make it accessible for
people with disabilities.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
Visual
The device software is accessible for
users with visual impairments or low
vision through the use of your
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-
Packard, except as allowed under
copyright laws.
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software and on
the control panel have simple text or
icon labels that convey the
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
appropriate action.
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Mobility
For users with mobility impairments,
the device software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
ToggleKeys, FilterKeys, and
MouseKeys. The device doors,
buttons, paper trays, and paper
guides can be operated by users with
limited strength and reach.
Safety information
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's Web site at www.hp.com/
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
For accessibility information for the
Mac OS, visit the Apple Web site at
1. Read and understand all
instructions in the documentation that
comes with the device.
2. Use only a grounded electrical
outlet when connecting this product to
a power source. If you do not know
whether the outlet is grounded, check
with a qualified electrician.
3. Observe all warnings and
instructions marked on the product.
4. Unplug this product from wall
outlets before cleaning.
5. Do not install or use this product
near water, or when you are wet.
6. Install the product securely on a
stable surface.
7. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
8. If the product does not operate
normally, see Maintain and
Contents
1
Scan an original to a program on a computer (direct connection) .....................................40
HP Printer Utility (Mac OS) ...............................................................................................46
myPrintMileage .................................................................................................................48
2
The device prints half a page, then ejects the paper ........................................................77
HP support by phone ........................................................................................................91
Additional warranty options ...............................................................................................93
4
1 Get started
This guide provides details about how to use the device and to resolve problems.
•
•
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
Resource
Description
Location
Setup poster
Provides illustrated setup
information.
A printed version of the
document is provided with
the device.
Provide late-breaking
information and
Included on the Starter CD.
Readme file and release notes
troubleshooting tips.
Toolbox (Microsoft®
Windows®)
Provides information about
printhead health and access
to maintenance services.
The Toolbox is typically
installed with the device
software as an available
installation option.
For more information, see
HP Printer Utility (Mac OS)
Contains tools to configure
print settings, calibrate the
device, clean the printheads,
print the configuration page,
order supplies online, and
find support information from
the Web site.
The HP Printer Utility is
typically installed with the
device software.
For more information, see HP
HP Instant Support
Control panel
Helps you quickly identify,
diagnose, and resolve
printing problems.
Available through any
standard Web browser or
through the Toolbox
(Windows).
For more information, see HP
Provides status, error, and
warning information about
operations.
For more information, see
Logs and reports
Provides information about
events that have occurred.
For more information, see
Self-Test diagnostic page
Device information:
For more information, see
•
Product name
Model number
•
•
6
Get started
(continued)
Resource
Description
Location
Serial number
•
•
Firmware version
number
Number of pages printed
from the trays and
accessories
•
Ink levels
•
•
Printhead health status
Print quality diagnostic page
Diagnoses issues that affect
print quality and helps you
decide whether to run any
maintenance tools to improve
the print quality of your
printouts.
For more information, see
HP Web sites
Provide the latest printer
software, and product and
support information.
HP telephone support
Lists information to contact
HP. During the warranty
period, this support is often
free of charge.
For more information, see
HP photo and imaging
software help
Provides information about
using the software.
For more information, see
Understand the device parts
•
•
•
•
•
Understand the device parts
7
(continued)
4
5
Printheads
Printhead latch
Back view
1
2
3
Power input
Rear universal serial bus (USB) port
Rear access panel
Control panel buttons and lights
The following diagram and related table provide a quick reference to the control panel
features.
Label
Name and Description
1
2
3
4
5
6
Keypad: Enters values.
Display: View menus and messages.
Reduce/Enlarge: Changes the size of a copy for printing.
Copy Menu: Presents the Copy menu for selecting options.
Number of Copies: Select the number of copies to be printed.
Lighter/Darker: Allows you to change the darkness of a copy.
Understand the device parts
9
Chapter 1
(continued)
Label
Name and Description
7
8
Scan To: Presents the Scan To menu for selecting a scan destination.
Power: Turns the device on or off. The Power button is lit when the device is on. The light
blinks while performing a job.
When the device is turned off, a minimal amount of power is still supplied. To completely
disconnect the power supply, turn the device off, and then unplug the power cord.
9
START SCAN: Starts a scan job and sends it to the destination you selected using the Scan
To button.
10
11
12
13
14
15
16
17
Quality: Selects Best, Normal, or Fast quality for copying.
START COPY Color: Starts a color copy job.
START COPY Black: Starts a black-and-white copy job.
Cancel: Stops a job, exits a menu, or exits settings.
Right arrow: Increases values on the display.
OK: Selects a menu or a setting on the display.
Left arrow: Decreases values on the display.
Setup: Presents the Setup Menu for generating reports and other maintenance settings, and
accessing the Help menu. The topic that you select from the Help menu opens a help
window on your computer screen.
Connection information
Description
Recommended
Supported software
features
Setup instructions
number of connected
computers for best
performance
USB connection
One computer
All features are
supported.
Follow the setup poster
guide for detailed
instructions.
connected with a USB
cable to the rear USB
2.0 high-speed port on
the device.
Printer sharing
Up to five computers.
All features resident on
the host computer are
supported. Only print is
supported from the
other computers.
Follow the instructions
The host computer must
be turned on at all
times, or the other
computers cannot print
to the device.
10
Get started
2
Install the accessories
This section contains the following topics:
•
•
•
Install the duplexer
NOTE: This feature is available with some models of the device.
You can print on both sides of a sheet of paper automatically when the optional
automatic two-sided printing accessory (duplexer) is installed. For information on using
To install the duplexer
1. Push the buttons on the rear access panel and remove the panel from the device.
2. Slide the duplexer into the device until the unit locks into place. Do not press the
buttons on either side of the duplexer when installing the unit; use them only for
removing the unit from the device.
Install Tray 2
NOTE: This feature is optional with some models of the device.
11
Install the accessories
Chapter 2
Tray 2 can hold up to 350 sheets of plain paper. For ordering information, see HP
To install Tray 2
1. Unpack the tray, remove the packing tapes and materials, and move the tray to the
prepared location. The surface must be sturdy and level.
2. Turn off the device, and disconnect the power cord.
3. Set the device on top of the tray.
CAUTION: Be careful to keep your fingers and hands clear of the bottom of
the device.
4. Connect the power cord and turn on the device.
Turn on accessories in the print driver
•
•
12
Install the accessories
To turn on accessories on Windows computers
After you install the device software on Windows computers, Tray 2 must be turned on
in the print driver in order for it to work with the device. (The duplexer does not need to
be turned on.)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
3. Select one of these tabs: Configure, Device Settings, or Device Options. (The
name of the tab depends on the print driver and the operating system.) On the
selected tab, click the accessory that you want to turn on, click Installed from the
drop-down menu, and then click OK.
To turn on accessories on Macintosh computers
The Mac OS automatically turns on all accessories in the print driver when you install
the device software. If you add a new accessory later, follow these steps:
1. Click the Printer Setup Utility icon in the Dock.
2. On the Printer List window, click once on the device you want to set up to select it.
3. From the Printers menu, select Show info.
4. Click the Names and Location drop-down menu and select Installable Options.
5. Check the accessory that you want to turn on.
6. Click Apply Changes.
13
Turn on accessories in the print driver
3 Use the device
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
Use control panel menus
The following sections provide a quick reference to top-level menus that appear on the
control-panel display. To display a menu, press the menu button for the function you
want to use.
•
Scan menu: Presents a list of destinations. Some destinations require the HP
Photosmart Software to be loaded.
•
Copy menu: Menu options include:
•
•
•
Selecting copy quantities
Reducing/enlarging
Selecting media type and size
Control-panel message types
This section contains the following topics:
•
•
•
•
Status messages
Status messages reflect the current state of the device. They inform you of normal
operation and require no action to clear them. They change as the state of the device
changes. Whenever the device is ready, not busy, and has no pending warning
messages, the status message READY appears if the device is turned on.
14
Use the device
Warning messages
Warning messages inform you of events that require your attention, but they do not
prevent the device from operating. An example of a warning message is CYAN INK
LOW. These messages appear until you resolve the condition.
Error messages
Error messages communicate that some action must be performed, such as adding
media or clearing a media jam. These messages are usually accompanied by a
blinking red Attention light. Take the appropriate action to continue printing.
If the error message shows an error code, press the Power button to turn off the
device, and then turn it on again. In most situations, this action solves the problem. If
the message persists, your device might need service. Write down the error code, and
then go to HP Instant Support to learn more about possible causes for the message.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can
be cleared by pressing the Power button to turn off the device, and then turning it on
again. If a critical error persists, service is required. For more information, see Support
Change device settings
You can change the device settings from these places:
•
•
From the control panel.
From the HP Solution Center (Windows) or HP Device Manager (Mac OS). For
NOTE: When you are configuring settings in HP Solution Center or in the HP
Device Manager, you cannot see the settings that have been configured from the
control panel (such as the scan settings).
To change settings from the control panel
1. At the control panel, press the menu button for the function you are using (for
example, Copy Menu).
2. To reach the option that you want to change, use one of the following methods:
•
Press a control-panel button, and then use the left or right arrow keys to adjust
the value.
•
Select the option from the menu on the control-panel display.
3. Select the value that you want, and then press OK.
To change settings from the HP Solution Center (Windows)
15
Change device settings
Chapter 3
To change settings from the HP photo and imaging software (Mac OS)
1. Click the HP Device Manager icon in the Dock.
2. Select the device in the Devices drop-down menu.
3. On the Information and Settings menu, click an item that you want to change.
Use the HP Solution Center (Windows)
On a Windows computer, the HP Solution Center is the entry point for the
HP Photosmart Software. Use the HP Solution Center to change print settings, order
supplies, and access the onscreen Help.
The features available in the HP Solution Center vary depending on the devices you
have installed. The HP Solution Center is customized to show icons that are
associated with the selected device. If the selected device is not equipped with a
particular feature, then the icon for that feature does not appear in the HP Solution
Center.
If the HP Solution Center on your computer does not contain any icons, an error might
have occurred during the software installation. To correct this, use the Control Panel in
Windows to completely uninstall the HP Photosmart Software, and then reinstall the
software. For more information, see the onscreen Help that came with the device.
For information about opening the HP Solution Center, see Use the HP photo and
Use the HP photo and imaging software
You can use the HP photo and imaging software to access many features that are not
available from the control panel.
The software is installed on your computer during setup. For further information, see
the setup documentation that came with your device.
Access to the HP photo and imaging software differs by operating system (OS). For
example, if you have a Windows computer, the HP photo and imaging software entry
point is the HP Photosmart Software window. If you have a Macintosh computer, the
HP photo and imaging software entry point is the HP Photosmart Studio window.
16
Use the device
Regardless, the entry point serves as the launching pad for the HP photo and imaging
software and services.
To open the HP Photosmart Software on a Windows computer
1. Do one of the following:
•
•
On the Windows desktop, double-click the HP Photosmart Software icon.
In the system tray at the far right of the Windows taskbar, double-click the HP
Digital Imaging Monitor icon.
•
On the taskbar, click Start, point to Programs or All Programs, select HP,
and then click HP Photosmart Software.
2. If you have more than one HP device installed, select the tab with your product's
name.
NOTE: On a Windows computer, the features available in the HP Photosmart
Software vary depending on the devices you have installed. The software is
customized to show icons that are associated with the selected device. If the
selected device is not equipped with a particular feature, then the icon for that
feature does not appear in the software.
TIP: If the HP Photosmart Software on your computer does not contain any
icons, an error might have occurred during the software installation. To correct
this, use the Control Panel in Windows to completely uninstall the
HP Photosmart Software; then reinstall the software. For more information, see
the setup poster that came with your device.
To open the HP Photosmart Studio software on a Macintosh computer
1. Click the HP Photosmart Studio icon in the Dock.
The HP Photosmart Studio window appears.
2. In the HP Photosmart Studio task bar, click Devices.
The HP Device Manager window appears.
3. Select your device from the Device drop-down menu.
From here, you can scan, import documents, and perform maintenance
procedures such as checking the ink levels for the ink cartridges.
NOTE: On a Macintosh computer, the features available in the
HP Photosmart Studio software vary depending on the selected device.
TIP: When the HP Photosmart Studio software is opened, you can gain
access to the Dock menu shortcuts by selecting and holding the mouse button
over the HP Photosmart Studio icon in the Dock.
Load originals
You can load an original for a copy or a scan job on the scanner glass.
Load an original on the scanner glass
You can copy or scan up to letter- or A4-size originals by loading them on the glass.
Load originals
17
Chapter 3
NOTE: Many of the special features will not work correctly if the glass and lid
To load an original on the scanner glass
1. Lift the scanner lid.
2. Load your original print side down in the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along
the edge of the glass.
3. Close the lid.
Select print media
The device is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
media.
Tips for selecting and using print media
For the best results, observe the following guidelines.
•
Always use media that conforms to the device specifications. For more
•
•
Load only one type of media at a time into a tray.
For Tray 1 and Tray 2, load media print-side down and aligned against the right
and back edges of the tray. Tray 2 is available with some models. For more
•
•
Tray 2 is designed to hold only plain paper.
Do not overload the trays. For more information, see Understand specifications for
•
To prevent jams, poor print quality, and other printing problems, avoid the following
media:
•
•
•
Multipart forms
Media that is damaged, curled, or wrinkled
Media with cutouts or perforations
18
Use the device
•
•
Media that is heavily textured, embossed, or does not accept ink well
Media that is too lightweight or stretches easily
Cards and envelopes
•
Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or
windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or
areas that are wrinkled, torn, or otherwise damaged.
•
•
Use tightly constructed envelopes, and make sure the folds are sharply creased.
Load envelopes with the flaps facing up.
Photo media
•
Use the Best mode to print photographs. Note that in this mode, printing takes
longer and more memory is required from your computer.
•
Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Transparencies
•
Insert transparencies with the rough side down and the adhesive strip pointing
towards the back of the device.
•
Use the Normal mode to print transparencies. This mode provides longer drying
time and ensures that the ink dries completely before the next page is delivered to
the output tray.
•
Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Custom-sized media
•
•
Use only custom-sized media that is supported by the device.
If your application supports custom-sized media, set the media size in the
application before printing the document. If not, set the size in the print driver. You
might need to reformat existing documents to print them correctly on custom-sized
media.
Understand specifications for supported media
weights tables to determine the correct media to use with your device, and determine
what features will work with your media.
•
•
Understand supported sizes
NOTE: Tray 2 and the duplexer are available with some models.
19
Select print media
Chapter 3
Media size
Tray 1
Tray 2
Duplexer
Standard media sizes
U.S. Letter (216 x 279 mm; 8.5 x 11 inches)
8.5 x 13 inches (216 x 330 mm)
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)
U.S. Executive (184 x 267 mm; 7.25 x
10.5 inches)
U.S. Statement (140 x 216 mm; 5.5 x 8.5
inches)
B5 (182 x 257 mm; 7.17 x 10.12 inches)
A5 (148 x 210 mm; 5.8 x 8.3 inches)
6 x 8 inches
Borderless A4 (210 x 297 mm; 8.3 x 11.7
inches)
Borderless A5 (148 x 210 mm; 5.8 x 8.3
inches)
Borderless B5 (182 x 257 mm; 7.17 x
10.12 inches)
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.12 x
9.5 inches)
Monarch Envelope (98 x 191 mm; 3.88 x
7.5 inches)
HP Greeting Card Envelope (111 x 152
mm; 4.38 x 6 inches)
A2 Envelope (111 x 146 mm; 4.37 x 5.75
inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7
inches)
C5 Envelope (162 x 229 mm; 6.4 x 9
inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4
inches)
Japanese Envelope Chou #3 (120 x 235
mm; 4.7 x 9.3 inches)
Japanese Envelope Chou #4 (90 x 205
mm; 3.5 x 8.1 inches)
20
Use the device
(continued)
Media size
Tray 1
Tray 2
Duplexer
Cards
Index card (76.2 x 127 mm; 3 x 5 inches)
Index card (102 x 152 mm; 4 x 6 inches)
Index card (127 x 203 mm; 5 x 8 inches)
A6 card (105 x 148.5 mm; 4.13 x 5.83
inches)
Borderless A6 card (105 x 148.5 mm;
4.13 x 5.83 inches)
Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)
Photo media
Photo media (76.2 x 127 mm; 3 x 5 inches)
Photo media (102 x 152 mm; 4 x 6 inches)
Photo media (5 x 7 inches)
Photo media (8 x 10 inches)
Photo media (10 x 15 cm)
Photo L (89 x 127 mm; 3.5 x 5 inches)
Borderless photo media (102 x 152 mm; 4
x 6 inches)
Borderless photo media (5 x 7 inches)
Borderless photo media (8 x 10 inches)
Borderless photo media (8.5 x 11 inches)
Borderless photo media (10 x 15 cm)
Borderless Photo L (89 x 127 mm; 3.5 x 5
inches)
Other media
Custom-sized media between 76.2 to 216
mm wide and 127 to 356 mm long (3 to
8.5 inches wide and 5 to 14 inches long)
Custom-sized media (ADF) between 127
to 216 mm wide and 241 to 305 mm long
(5 to 8.5 inches wide and 9.5 to 12 inches
long)
Panorama (4 x 10 inches, 4 x 11 inches,
and 4 x 12 inches)
21
Select print media
Chapter 3
(continued)
Media size
Tray 1
Tray 2
Duplexer
Borderless panorama (4 x 10 inches, 4 x
11 inches, and 4 x 12 inches)
** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not
compatible with photo hagaki from Japan Post.
Understand supported media types and weights
NOTE: Tray 2 and the duplexer are available with some models.
Tray
Type
Weight
Capacity
60 to 105 g/m2
Tray 1
Paper
Up to 250 sheets of
plain paper
(16 to 28 lb bond)
(25 mm or 1 inch
stacked)
Transparencies
Photo media
Labels
Up to 70 sheets
(17 mm or 0.67 inch
stacked)
280 g/m2
Up to 100 sheets
(75 lb bond)
(17 mm or 0.67 inch
stacked)
Up to 100 sheets
(17 mm or 0.67 inch
stacked)
75 to 90 g/m2
Envelopes
Up to 30 sheets
(17 mm or 0.67 inch
stacked)
(20 to 24 lb bond
envelope)
Up to 200 g/m2
(110 lb index)
Cards
Up to 80 cards
60 to 105 g/m2
Tray 2
Plain paper only
Up to 350 sheets of
plain paper
(16 to 28 lb bond)
(35 mm or 1.38 inch
stacked)
60 to 105 g/m2
Duplexer
Paper
Not applicable
(16 to 28 lb bond)
All supported media
Up to 150 sheets of
plain paper (text
printing)
Output tray
22
Use the device
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait
orientation.
Media
(1) Left
margin
(2) Right
margin
(3) Top
margin
(4) Bottom
margin*
U.S. Letter
U.S. Legal
A4
3.3 mm (0.13 3.3 mm (0.13 3.3 mm (0.13 3.3 mm (0.13
inch)
inch)
inch)
inch)
U.S. Executive
U.S. Statement
8.5 x 13 inch
B5
A5
Cards
Custom-sized media
Photo media
Envelopes
3.3 mm (0.13 3.3 mm (0.13 16.5 mm
inch) inch) (0.65 inch)
16.5 mm
(0.65 inch)
* To achieve this margin setting on a computer running Windows, click the Advanced
tab in the print driver, and select Minimize Margins.
Load media
This section provides instructions for loading media into the device.
NOTE: Tray 2 is optional with some models of the device.
23
Load media
Chapter 3
To load Tray 1 (main tray)
1. Lift the output tray.
2. Insert the media print-side down along the right of the tray. Make sure the stack of
media aligns with the right and back edges of the tray, and does not exceed the
line marking in the tray.
NOTE: Do not load paper while the device is printing.
3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then lower the output tray.
24
Use the device
4. Pull out the extension on the output tray.
To load Tray 2
1. Pull the tray out of the device by grasping under the front of the tray.
2. Insert the paper print-side down along the right of the tray. Make sure the stack of
paper aligns with the right and back edges of the tray, and does not exceed the
line marking in the tray.
NOTE: Tray 2 can be loaded only with plain paper.
3. Slide the media guides in the tray to adjust them for the size that you have loaded.
25
Load media
Chapter 3
4. Gently reinsert the tray.
5. Pull out the extension on the output tray.
Configure trays
By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws
media from Tray 2 (if it is installed and loaded with media). You can change this
default behavior by using the following features:
•
Tray Lock: Use this feature to protect special media such as letterhead or
preprinted media from accidental use. If the device runs out of media while printing
a document, it will not use media from a locked tray to complete the print job.
•
Default Tray: Use this feature to determine the first tray from which the device
draws media.
NOTE: To use the tray lock and default tray settings, you must select the
automatic tray selection option in the device software. If the device is on a network
and you set a default tray, the setting will affect all users of the device.
Tray 2 is designed to hold only plain paper.
The following table lists possible ways you can use the tray settings to meet your
printing needs.
I want to...
Follow these steps
Load both trays with the same media, and
have the device pick media from one tray if
the other one is empty.
Load media in Tray 1 and Tray 2. For
•
Make sure tray lock is disabled.
•
•
Have both special media (such as
transparencies or letterhead) and plain paper
loaded in the trays.
Load special media in Tray 1 and plain
paper in Tray 2.
Make sure tray lock is set to Tray 1.
•
Load media in both trays but have the device
pick media from a specific tray first.
Load media in Tray 1 and Tray 2.
•
•
Make sure default tray is set to the
appropriate tray.
26
Use the device
To configure the trays
1. Make sure the device is turned on.
2. Perform one of the following:
•
Print driver (Windows): Click the Printer services button on either the
Features or Color tab, and then select Paper Handling.
•
•
Toolbox (Windows): Click the Services tab and click Paper Handling.
HP Printer Utility (Mac OS): Click Paper Handling from the Printer Settings
panel.
•
Control panel: Press the Setup button, select Preferences, and then select
Default Tray or Tray Lock.
3. Click OK or Apply after changing the desired tray settings.
Print on special and custom-sized media
To print on special or custom-sized media (Windows)
2. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
3. Click the Paper/Features tab.
4. Select the media size from the Size is drop-down list.
To set a custom media size:
a. Click the Custom button.
b. Type a name for the new custom size.
c. In the Width and Height boxes, type the dimensions, and then click Save.
d. Click OK twice to close the properties or preferences dialog box. Open the
dialog box again.
e. Select the new custom size.
5. To select the media type:
a. Click More in the Type is drop-down list.
b. Click the desired media type, and then click OK.
6. Select the media source from the Source is drop-down list.
7. Change any other settings, and then click OK.
8. Print your document.
To print on special or custom-sized media (Mac OS)
2. On the File menu, click Page Setup.
3. Select the media size.
4. To set a custom media size:
a. Click Manage Custom Sizes in the Paper Size pull-down menu.
b. Click New and type a name for the size in the Paper Size Name box.
27
Print on special and custom-sized media
Chapter 3
c. In the Width and Height boxes, type the dimensions and set the margins, if
desired.
d. Click Done or OK, and then click Save.
5. On the File menu, click Page Setup, and then select the new custom size.
6. Click OK.
7. On the File menu, click Print.
8. Open the Paper Handling panel.
9. Under Destination Paper Size, click the Scale to fit paper size tab, and then
select the customized paper size.
10. Change any other desired settings, and then click OK or Print.
Print borderless
Borderless printing lets you print to the edges of certain media types and a range of
standard media sizes.
NOTE: Open the file in a software application and assign the image size. Make
sure the size corresponds to the media size on which you are printing the image.
You can also gain access to this feature from the Printing Shortcuts tab. Open
the printer driver, select the Printing Shortcuts tab, and select the printing
shortcut for this print job drop-down list.
To print a borderless document (Windows)
2. Open the file that you want to print.
3. From the application, open the print driver:
a. Click File, and then click Print.
b. Click Properties or Setup.
4. Click the Paper/Quality tab.
5. Select the media size from the Size is drop-down list.
6. Select the Borderless Printing check box.
7. Select the media source from the Source is drop-down list.
8. Select the media type from the Type is drop-down list.
9. If you are printing photos, select Best from the Print Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi* for optimum print quality.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
10. Change any other print settings, and then click OK.
11. Print the document.
12. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
28
Use the device
To print a borderless document (Mac OS)
2. Open the file that you want to print.
3. Click File, and then click Page Setup.
4. Select the borderless media size, and then click OK.
5. Click File, and then click Print.
6. Open the Paper Type/Quality panel.
7. Click the Paper tab, and then select the media type from the Paper type drop-
down list.
8. If you are printing photos, select Best from the Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi*.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
9. Select the media source. If you are printing on thick or photo media, select the
manual feed option.
10. Change any other print settings, and then click Print.
11. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
Print borderless
29
4 Print
This section contains the following topics:
•
•
•
Change print settings
You can change print settings (such as paper size or type) from an application or the
printer driver. Changes made from an application take precedence over changes
made from the printer driver. However, after the application is closed, the settings
return to the defaults configured in the driver.
NOTE: To set print settings for all print jobs, make the changes in the printer
driver.
For more information about the features of the Windows printer driver, see the
online help for the driver. For more information about printing from a specific
application, see the documentation that came with the application.
Change settings from an application for current jobs (Windows)
To change the settings
1. Open the document that you want to print.
2. On the File menu, click Print, and then click Setup, Properties, or Preferences.
(Specific options may vary depending on the application that you are using.)
3. Change the settings that you want, and then click OK, Print, or a similar command.
Change default settings for all future jobs (Windows)
To change the settings
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
3. Change the settings that you want, and then click OK.
Change settings (Mac OS)
To change the settings
1. On the File menu, click Page Setup.
2. Change the settings that you want (such as paper size), and then click OK.
30
Print
3. On the File menu, click Print to open the print driver.
4. Change the settings that you want (such as media type), and then click OK or Print.
Print on both sides (duplexing)
You can print on both sides of a sheet of media either manually, or automatically using
the optional duplexer.
NOTE: Duplexing is available with some models of the device.
•
•
Guidelines for printing on both sides of a page
•
Always use media that conforms to the device specifications. For more
•
•
Specify two-sided printing options in your application or in the printer driver.
Do not print on both sides of transparencies, envelopes, photo paper, glossy
media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 28 lb bond (105 g/
m2). Jams might occur with these media types.
•
•
Several kinds of media require a specific orientation when you print on both sides
of a page, such as letterhead, preprinted paper, and paper with watermarks and
prepunched holes. When you print from a computer running Windows, the device
prints the first side of the media first. Load the media with the print side facing down.
For auto-duplexing, when printing finishes on one side of the media, the device
holds the media and pauses while the ink dries. Once the ink dries, the media is
pulled back into the device and the second side is printed. When printing is
complete, the media is dropped onto the output tray. Do not grab it before printing
is complete.
•
You can print on both sides of supported custom-sized media by turning the media
over and feeding it into the device again. For more information, see Understand
Perform duplexing
To print manually on both sides of a page (Windows)
2. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
3. Click the Features tab.
4. Select the Two-sided printing drop-down list.
5. To automatically resize each page to match the document's onscreen layout,
ensure Preserve Layout is selected. Clearing this option might result in unwanted
page breaks.
6. Select or clear the Flip Pages Up check box depending on which way you want
the binding. See the graphics in the print driver for examples.
31
Print on both sides (duplexing)
Chapter 4
7. Choose a booklet layout from the Booklet Layout drop-down list, if you want.
8. Change any other settings, and then click OK.
9. Print your document.
To print manually on both sides of a page (Mac OS)
2. With the document open, click Print on the File menu.
3. From the drop-down list, select Paper Handling, click Print: Odd numbered
pages, and then press Print.
4. Flip the paper over, and then print the even-numbered pages.
To print automatically on both sides of a page (Windows)
3. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
4. Click the Features tab.
5. Select the Two-sided printing drop-down list. For auto-duplexing, ensure that
Automatic is selected.
6. To automatically resize each page to match the document's onscreen layout,
ensure Preserve Layout is selected. Clearing this option might result in unwanted
page breaks.
7. Select or clear the Flip Pages Up check box depending on which way you want
the binding. See the graphics in the print driver for examples.
8. Choose a booklet layout from the Booklet Layout drop-down list, if you want.
9. Change any other settings, and then click OK.
10. Print your document.
To print automatically on both sides of a page (Mac OS)
3. On the File menu, click Print.
4. Open the Two-Sided Printing panel.
5. Select the option to print on both sides.
6. Select the binding orientation by clicking the appropriate icon.
7. Change any other settings, and then click Print.
32
Print
Cancel a print job
You can cancel a print job using one of the following methods.
Control panel: Press (Cancel button). This clears the job that the device is
currently processing. It does not affect jobs waiting to be processed.
Windows: Double-click the printer icon that appears in the lower-right corner of the
computer screen. Select the print job, and then press the Delete key on the keyboard.
Mac OS: Double-click the printer in the Printer Setup Utility. Select the print job, click
Hold, and then click Delete.
33
Cancel a print job
5 Copy
You can produce high-quality color and grayscale copies on a variety of paper types
and sizes.
This section contains the following topics:
NOTE: Copying from the HP photo and imaging software is only available on the
Mac OS.
•
•
•
•
•
•
•
•
•
•
•
•
Make copies from the control panel
You can make quality copies from the control panel.
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
2. Place your original face down on the scanner glass. For more information, see
3. Do one of the following:
•
•
Press START COPY Black to start a black-and-white copy job.
Press START COPY Color to start a color copy job.
NOTE: If you have a color original, pressing START COPY Black produces a
black-and-white copy of the color original, while pressing START COPY Color
produces a full-color copy of the color original.
Change the copy settings
You can customize the copy settings to handle nearly any task.
34
Copy
When you change copy settings, the changes are for the current copy job only. You
must set the changes as defaults for the settings to apply to all future copy jobs.
To save the current settings as defaults for future jobs
1. Make any necessary changes to the settings in the Copy Menu.
2. Press Copy Menu, and then press the arrow keys until Set New Defaults appears.
3. Press the arrow keys to select Yes, and then press OK.
Set the number of copies
You can set the number of copies that you want to print by using the Number of
Copies option on the control panel.
To set the number of copies from the control panel
1. Make sure you have paper loaded in the input tray.
2. Place your original face down on the scanner glass.
3. In the Copy area, press Copy Menu repeatedly until Number of Copies appears.
4. Press or use the keypad to enter the number of copies, up to the maximum.
TIP: If you hold down either of the arrow buttons, the number of copies
changes by increments of 5 to make it easier to set a large number of copies.
5. Press START COPY Black or START COPY Color.
NOTE: Copy functions can also be performed using the HP Photosmart Software
(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help
for more information.
Set the copy paper size
You can set the paper size on the device. The paper size you select should match
what is loaded in your input tray.
To set the paper size from the control panel
1. In the Copy area, press Copy Menu repeatedly until Copy Paper Size appears.
2. Press until the appropriate paper size appears.
3. Press START COPY Black or START COPY Color.
NOTE: Copy functions can also be performed using the HP Photosmart Software
(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help
for more information.
Set the copy paper type
You can set the paper type on the device.
35
Set the number of copies
Chapter 5
To set the paper type for copies from the control panel
1. In the Copy area, press Copy Menu repeatedly until Paper Type appears.
2. Press until the appropriate paper type appears.
3. Press START COPY Black or START COPY Color.
Refer to the following table to determine which paper type setting to choose based on
the paper loaded in the input tray.
Paper type
Control panel setting
Plain Paper
Copier paper or letterhead
HP Bright White Paper
Plain Paper
HP Premium Plus Photo Paper, Glossy
HP Premium Plus Photo Paper, Matte
HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper
Premium Photo
Premium Photo
Premium Photo
HP Premium or Premium Plus Inkjet Transparency Film Transparency
Other transparency film
Plain Hagaki
Transparency
Plain Paper
Glossy Hagaki
Premium Photo
Premium Photo
L (Japan only)
NOTE: Copy functions can also be performed using the HP Photosmart Software
(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help
for more information.
Change copy speed or quality
The device provides three options that affect copy speed and quality:
•
Best produces the highest quality for all paper and eliminates the banding
(striping) effect that sometimes occurs in solid areas. Best copies slower than the
other quality settings.
•
•
Normal delivers high-quality output and is the recommended setting for most of
your copying. Normal copies faster than Best and is the default setting.
Fast copies faster than the Normal setting. The text is comparable to the quality of
the Normal setting, but the graphics might be lower quality. The Fast setting uses
less ink and extends the life of your print cartridges.
To change the copy quality from the control panel
1. Make sure you have paper loaded in the input tray.
2. Place your original face down on the glass.
3. In the Copy area, press Quality until the appropriate quality setting is lit.
4. Press START COPY Black or START COPY Color.
36
Copy
NOTE: Copy functions can also be performed using the HP Photosmart Software
(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help
for more information.
Resize an original to fit onto letter or A4 paper
If the image or text on your original fills the entire sheet with no margins, use Fit to
Page or Full Page 91% to reduce your original and prevent unwanted cropping of the
text or images at the edges of the sheet.
TIP: You can also use Fit to Page to enlarge a small photo to fit within the
printable area of a full-size page. In order to do this without changing the
proportions of the original or cropping the edges, the device might leave an uneven
amount of white space around the edges of the paper.
To resize a document from the control panel
1. Make sure you have paper loaded in the input tray.
2. Place your original face down on the scanner glass.
3. In the Copy area, press the Reduce/Enlarge button.
4. Press until Full Page 91% appears.
5. Press START COPY Black or START COPY Color.
NOTE: Copy functions can also be performed using the HP Photosmart Software
(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help
for more information.
Copy a legal-size document onto letter paper
You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size document to
a size that fits onto letter paper.
NOTE: The percentage in the example, Legal > Ltr 72%, might not match the
percentage that appears in the display.
37
Resize an original to fit onto letter or A4 paper
Chapter 5
To copy a legal-size document onto letter paper
1. Make sure you have paper loaded in the input tray.
2. Place your original face down on the scanner glass.
3. In the Copy area, press the Reduce / Enlarge button.
4. Press until Legal > Ltr 72% appears.
5. Press START COPY Black or START COPY Color.
Adjust the lightness and darkness of your copy
You can use the Lighter / Darker option to adjust the contrast of the copies you make.
To adjust the copy contrast from the control panel
1. Make sure you have paper loaded in the input tray.
2. Place your original face down on the scanner glass.
3. In the Copy area, press Copy Menu repeatedly until Lighter / Darker appears.
4. Do one of the following:
•
•
Press to darken the copy.
Press to lighten the copy.
5. Press START COPY Black or START COPY Color.
NOTE: Copy functions can also be performed using the HP Photosmart Software
(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help
for more information.
Enhance blurred areas of your copy
You can use the Enhancements feature to adjust the quality of text documents by
sharpening edges of black text or adjust photographs by enhancing light colors that
might otherwise appear white.
The Mixed enhancement is the default option. Use the Mixed enhancement to
sharpen edges of most originals.
38
Copy
To copy a blurred document from the control panel
1. Make sure you have paper loaded in the input tray.
2. Place your original face down on the scanner glass.
3. In the Copy area, press Copy Menu repeatedly until Enhancements appears.
4. Press until the Text setting appears.
5. Press START COPY Black or START COPY Color.
If any of the following occur, turn off Text enhancement by selecting Photo or None:
•
•
•
•
Stray dots of color surround some text on your copies
Large, black typefaces look splotchy (not smooth)
Thin, colored objects or lines contain black sections
Horizontal grainy or white bands appear in light- to medium-gray areas
Enhance light areas of your copy
You can use Photo enhancements to enhance light colors that might otherwise
appear white. You can also use Photo enhancements to eliminate or reduce any of
the following that might occur when copying with Text enhancements:
•
•
•
•
Stray dots of color surround some text on your copies
Large, black typefaces look splotchy (not smooth)
Thin, colored objects or lines contain black sections
Horizontal grainy or white bands appear in light- to medium-gray areas
To copy an overexposed photo from the control panel
1. Make sure you have paper loaded in the input tray.
2. Place your original face down on the scanner glass.
3. In the Copy area, press Copy Menu repeatedly until Enhancements appears.
4. Press until the Photo enhancement setting appears.
5. Press START COPY Color.
Cancel a copy job
To stop copying, press Cancel on the control panel.
39
Enhance light areas of your copy
6 Scan
You can scan originals and send them to a variety of destinations, such as a folder on
the network or a program on a computer. You can use the control panel, the HP photo
and imaging software, and TWAIN-compliant or WIA-compliant programs on a
computer.
This section contains the following topics:
•
•
•
•
•
Scan an original
You can start a scan from a computer or from the control panel. This section explains
how to scan from the control panel only.
NOTE: You can also use the HP Photosmart Software to scan an image,
including panorama images. Using this software, you can edit a scanned image
and create special projects using a scanned image. For information about how to
scan from the computer, and how to adjust, resize, rotate, crop, and sharpen your
scans, see the onscreen HP Photosmart Software Help that came with your
software.
To use the scan features, your device and computer must be connected and turned
on. The printer software must also be installed and running on your computer prior to
scanning. To verify that the printer software is running on a computer running
Windows, look for the device icon in the system tray at the lower-right side of the
screen, near the clock. To verify this on a computer using the Mac OS, open the HP
Device Manager, and click Scan Picture. If a scanner is available, it will launch the HP
ScanPro application. If it is not available, a message appears to let you know that a
scanner was not found.
NOTE: Closing the HP Digital Imaging Monitor icon in your Windows system tray
can cause your device to lose some of its scan functionality and result in the No
Connection error message. If this happens, you can restore full functionality by
restarting your computer or by starting the HP Photosmart Software.
Scan an original to a program on a computer (direct connection)
Use the following steps if your device is directly connected to a computer via a USB
cable.
When the scan is complete, the program that you have selected opens and displays
the document that you have scanned.
40
Scan
To send a scan to a program on a computer from the HP photo and imaging
software
1. On the computer, open the HP photo and imaging software. For more information,
2. See the onscreen Help for further instructions.
To send a scan to a program on a computer from the control panel (direct
connect)
2. Press the Scan Menu or Scan To button.
3. Press the arrow keys to select the program that you want to use (such as the HP
photo and imaging software), and then press OK.
4. Press START SCAN.
Scan from a TWAIN-compliant or a WIA-compliant program
The device is TWAIN-complaint and WIA-compliant and works with programs that
support TWAIN-compliant and WIA-compliant scanning devices. While you are in a
TWAIN-compliant or WIA-compliant program, you can gain access to the scanning
feature and scan an image directly into the program.
TWAIN is supported in all Windows and Mac OS operating systems.
In Windows operating systems, WIA is supported only for Windows XP and Vista
direct connections. WIA is not supported for the Mac OS.
Scan from a TWAIN-compliant program
Generally, a software program is TWAIN-compliant if it has a command such as
Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you
are unsure whether the program is compliant or you do not know what the command is
called, see the software program Help or documentation.
Start the scan from within the TWAIN-compliant program. See the software program
Help or documentation for information about the commands and steps to use.
Scan from a WIA-compliant program
Generally, a software program is WIA-compliant if it has a command such as Picture/
From Scanner or Camera in the Insert or File menu. If you are unsure whether the
program is compliant or you do not know what the command is called, see the
software program Help or documentation.
Start the scan from within the WIA-compliant program. See the software program Help
or documentation for information about the commands and steps to use.
Edit a scanned original
You can edit a scanned image using the HP Photosmart Software. You can also edit a
scanned document by using your Optical Character Recognition (OCR) software.
41
Scan from a TWAIN-compliant or a WIA-compliant program
Chapter 6
Edit a scanned photo or graphic
You can edit a scanned photo or graphic using the HP Photosmart Software. Use this
software to adjust the brightness, contrast, color saturation, and more. You can also
rotate the image using the HP Photosmart Software.
For more information, see the onscreen HP Photosmart Software Help.
Edit a scanned document using optical character recognition (OCR) software
You can use OCR software to import scanned text into your preferred word-processing
program for editing. This allows you to edit letters, newspaper clippings, and many
other documents.
You can specify the word-processing program that you want to use for editing. If the
word-processing icon is not present or active, either you do not have word-processing
software installed on your computer, or the scanner software did not recognize the
program during the installation. See the onscreen Help for the HP photo and imaging
software for information about how to create a link to the word-processing program.
The OCR software does not support scanning colored text. Colored text is always
converted to black-and-white text before being sent to OCR. Thus, all text in the final
document is in black and white, regardless of the original color.
Because of the complexity of some word-processing programs and their interaction
with the device, it is sometimes preferable to scan to Wordpad (a Windows
accessory), and then cut and paste the text into the preferred word-processing
program.
Change scan settings
To change scan settings
•
HP Device Manager (Mac OS): Launch HP Device Manager, click Information
and Settings, and then select Scan Preferences from the drop-down list.
•
Windows: Open the device software, select Settings, select Scan Settings and
Preferences, then select from the available options and make your selections.
Cancel a scan job
To cancel a scan job, press Cancel on the control panel.
42
Scan
7 Configure and manage
This section is intended for the administrator or individual who is responsible for
managing the device. This section contains information about the following topics.
•
•
•
•
•
•
Manage the device
The following, common tools can be used to manage the device. For information about
NOTE: Specific procedures might include other methods.
Windows
•
•
•
•
Device control panel
Printer driver
Toolbox
myPrintMileage
NOTE: For more information about myPrintMileage, visit the myPrintMileage Web
site.
The Toolbox is not available on computers running Windows 2000.
Mac OS
•
•
Device control panel
HP Printer Utility
•
•
Configure and manage
43
Chapter 7
Monitor the device
This section provides instructions for monitoring the device.
Use this tool...
Control panel
to obtain the following information....
Obtain information about the status of jobs
that are being processed, the operating status
of the device, and the status of ink cartridges
and printheads.
Toolbox (Windows)
Ink cartridge information: Click the
Estimated Ink Levels tab to view the ink-
level information, and then scroll to display
the Cartridge Details button. Click the
Cartridge Details button to view information
about replacement ink cartridges and
expiration dates.*
HP Printer Utility (Mac OS)
Ink cartridge information: Open the
Information and Support panel and click
Supplies Status. *
* The ink levels shown are an estimate only. Actual ink volumes may vary.
Administer the device
This section provides information about administering the device and modifying
settings.
Use this tool...
Control panel
to do the following...
Language and country/region: Press Setup,
and then open the Preferences menu.
•
•
•
Set the date and time: Press Setup, press
Tools, and then press Date and Time.
Set the scanner bulb time: Press Setup,
select Preferences, and then select Set Bulb
Time.
Change tray settings: Click Paper Handling
on the Services tab.
Toolbox (Windows)
•
•
Perform device maintenance tasks: Click the
Services tab.
Change tray settings: Click Paper Handling
from the Printer Settings panel.
HP Printer Utility (Mac OS)
•
•
Perform device maintenance tasks: Open
the Information and Support panel, and then
click the option for the task that you want to
perform.
Use device management tools
•
•
44
Configure and manage
•
•
Toolbox (Windows)
The Toolbox provides maintenance information about the device.
NOTE: The Toolbox can be installed from the Starter CD by selecting the full
installation option if the computer meets the system requirements.
Open the Toolbox
•
From the HP Solution Center, click the Settings menu, point to Print Settings,
and then click Printer Toolbox.
•
Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model
Name and then click Display Printer Toolbox.
Toolbox tabs
The Toolbox contains the following tabs.
Tabs
Contents
Ink Level Information: Shows estimated ink
level for each cartridge.
Estimated Ink Level
•
NOTE: The ink levels shown are an estimate
only. Actual ink volumes may vary.
Shop Online: Provides access to a Web site
from which you can order printing supplies for
the device online.
•
•
Order by Phone: Shows telephone numbers
that you can call to order supplies for the
device. Telephone numbers are not available
for all countries/regions.
Cartridge Details: Shows order numbers and
expiration dates of the installed ink cartridges.
•
Information
Printer Information: Provides a link to
myPrintMileage and shows the device hardware
and printhead health information. Information tab
options include:
Hardware information
myPrintmileage (if installed)
HP Instant Support
•
•
•
•
HP printhead health
Use device management tools
45
Chapter 7
(continued)
Tabs
Contents
Print PQ (print quality) Diagnostic Page:
Services
•
Allows you to diagnose issues affecting the
print quality of the device. For more
information, see Print the print quality
Print Self-Test Diagnostic Page: Allows you
to print the self-test diagnostic page of the
device. This page contains information about
the device and the supplies. For more
information, see Understand the self-test
•
Align Printheads: Guides you through
aligning the printheads. For more information,
•
•
•
Clean Printheads: Guides you through
cleaning the printheads. For more information,
Calibrate Linefeed: Allows you to perform
linefeed calibration. For more information, see
HP Printer Utility (Mac OS)
The HP Printer Utility contains tools to configure print settings, calibrate the device,
clean the printheads, print the self-test diagnostic page, order supplies online, and find
Web site support information.
Open the HP Printer Utility
To open the HP Printer Utility from the Desktop
1. From the Finder, select Computer from the Go menu.
2. Select Library, and then select Printers.
3. Select HP, select Utilities, and then select HP Printer Selector.
4. Select the device and click Launch Utility.
To open the HP Printer Utility from the Printer Setup Utility
1. From the Finder, select Computer from the Go menu.
2. Select the device from the list, and then press Utility.
3. Select the device from the menu, and then press Launch Utility.
HP Printer Utility panels
Information and Support panel
•
Supplies Status: Shows the information about currently installed printheads and
ink cartridges.
•
Supply Info: Shows the ink cartridge replacement options.
46
Configure and manage
•
Device Information: Displays information about the model and serial number.
Also allows you to print the self-test diagnostic page of the device. This page
contains information about the device and the supplies. For more information, see
•
•
•
•
•
Print Quality Diagnostics: Allows you to diagnose issues affecting the print
Clean: Guides you through cleaning the printheads. For more information, see
Calibrate Linefeed: Allows you to perform linefeed calibration. For more
HP Support: Gain access to the HP Web site where you can find support for the
device, register the device, and find information about returning and recycling used
printing supplies.
Printer Settings panel
Trays Configuration: Set the default media type and size for the input tray.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly
identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
•
•
•
Easy access to troubleshooting tips: Provides tips that are customized for your
device.
Resolution of specific device errors: Provides immediate access to information
that can help you resolve error messages specific to your device.
Notification of print driver updates: Alerts you when there is an update for the
printer driver. A message appears on the HP Instant Support homepage; click the
link within the message to go directly to the download section of the HP Web site.
•
Managing ink and media usage (myPrintMileage): Helps you manage and
forecast device supplies usage.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial
number, error conditions, and status, is sent to HP. HP respects your privacy and
manages this information according to the guidelines that are outlined in the HP
NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer
and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View
menu in your Web browser.
To gain access to HP Instant Support
Toolbox (Windows): Click the Information tab, and then click HP Instant Support.
Use device management tools
47
Chapter 7
NOTE: Do not bookmark the Web pages that are used to open HP Instant
Support. If you bookmark the site and connect to it by using the bookmark, the
pages do not contain the current information.
myPrintMileage
myPrintMileage is a service that HP provides to help you track and forecast your
device usage and plan the purchase of supplies.
To use myPrintMileage, you must have the following:
•
•
Internet connection
Device connected
On the myPrintMileage Web site, you can see the print analysis, such as the amount
of ink you have used, whether you use more black or color ink, and the estimated
number of pages you can print with the remaining amount of ink
To gain access to myPrintMileage
•
Toolbox (Windows): Click the Information tab, and then click myPrintMileage
and follow the onscreen instructions.
•
Windows taskbar: Right-click the HP Digital Imaging icon in the Windows
taskbar, choose the device you wish to view, and then click myPrintMileage.
NOTE: Do not bookmark the Web pages that are used to open myPrintMileage. If
you bookmark the site and connect to it by using the bookmark, the pages do not
contain the current information.
Understand the self-test diagnostic page
Use the self-test diagnostic page to:
•
•
View current device information, ink cartridge status, and printhead health status
Help troubleshoot problems
The self-test diagnostic page also contains a log of recent events.
48
Configure and manage
If you need to call HP, it is often useful to print the self-test diagnostic page before
calling.
1. Printer Information: Shows device information (such as the product name, model
number, serial number, and firmware version number), and the number of pages
printed from the tray.
2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical
form as gauges) and the part numbers and expiration dates of the ink cartridges.
NOTE: The ink levels shown are an estimate only. Actual ink volumes may
vary.
3. Printhead Status: Shows the status of the printhead health and the part numbers,
first-installation dates, and end-of-warranty dates of the printheads, as well as the
accumulated ink usage. The status options for the printhead are: good, fair, and
replace. If the status is 'fair,' then the print quality must be monitored, but the
printhead does not need to replaced. If the status is 'replace,' then the printhead
should be replaced, as the device will not function until it is.
4.
Event Log: Shows a log of recent events that have occurred.
49
Understand the self-test diagnostic page
Chapter 7
To print the Self-Test Diagnostic Page
•
•
•
Control panel: Press Setup, select Print Report, select Self-Test Report, and
then press OK.
Toolbox (Windows): Click the Services tab, and then click Print Self-Test
Diagnostic Page.
HP Printer Utility (Mac OS): Click Device Information from the Information and
Support panel, and then click Print Configuration Page.
Configure the device (Windows)
NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the
computer system to run the installation program.
In addition, you must have administrator privileges to install a printer driver on
Windows 2000 or Windows XP.
When setting up the device, HP recommends that you connect it after you install the
software because the installation program is designed to provide you with the easiest
setup experience. However, if you have connected the cable first, see Connect the
Direct connection
You can connect the device directly to your computer using a USB cable.
NOTE: If you install the device software and connect the device to a computer
running Windows, you can connect additional devices to the same computer with
USB cables without reinstalling the device software.
When setting up the device, HP recommends that you connect the device after you
install the software because the installation program is designed to provide you with
the easiest setup experience. However, if you have connected the cable first, see
Install the software before connecting the device (recommended)
To install the software
1. Close any applications that are running.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3. On the CD menu, click Install and follow the onscreen instructions.
4. When prompted, turn on the device and connect it to the computer using a USB
cable. The Found New Hardware wizard appears on the computer screen, and
the device icon is created in the Printers folder.
50
Configure and manage
NOTE: You may connect the USB cable at a later time when you need to use the
device.
You can also share the device with other computers using a simple form of
Connect the device before installing the software
If you connected the device to the computer before installing the device software, the
Found New Hardware wizard displays on the computer screen.
NOTE: If you turned on the device, do not turn it off or unplug the cable from the
device while the installation program is running. If you do so, the installation
program will not finish.
To connect the device
1. In the Found New Hardware dialog box that displays methods for locating the
printer driver, select the Advanced option, and then click Next.
NOTE: Do not allow the Found New Hardware wizard to perform an
automatic search for the printer driver.
2. Select the check box for specifying the driver location, and ensure that the other
check boxes are clear.
3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.
4. Browse to locate the root directory on the Starter CD (for example, D), and then
click OK.
5. Click Next and follow the onscreen instructions.
6. Click Finish to close the Found New Hardware wizard. The wizard automatically
starts the installation program (this might take a short while).
7. Complete the installation process.
NOTE: You can also share the device with other computers using a simple form
of networking known as locally shared networking. For more information, see
Share the device on a locally shared network
In a locally shared network, the device is connected directly to the USB connector of a
selected computer (known as the server) and is shared by other computers (clients).
NOTE: When sharing a directly connected device, use the computer with the
newest operating system as the server. For example, if you have a computer
running Windows XP and another computer running an older version of Windows,
use the computer running Windows XP as the server.
Use this configuration only in small groups or when usage is low. The connected
computer is slowed down when many users print to the device.
Only the printing function is shared. Scan and Copy functions are not shared.
51
Configure the device (Windows)
Chapter 7
To share the device
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Right-click the device icon, click Properties, and then click the Sharing tab.
3. Click the option to share the device, and give it a share name.
4. To share the device with client computers that use other versions of Windows,
click Additional Drivers to install those drivers as a convenience to the users. You
must have the Starter CD in your CD drive.
Configure the device (Mac OS)
You can use the device with a single Macintosh computer using a USB cable, or you
can share it among other users on a network.
This section contains the following topics:
•
•
Install the software for a direct connection
To install the software
1. Connect the device to your computer with a USB cable.
2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,
and then double-click the setup icon. Also, you can locate the Installer folder on
the Starter CD.
3. Click Install Software and follow the onscreen instructions.
4. If necessary, share the device with other Macintosh computer users.
Direct connection: Share the device with the other Macintosh computer users.
Share the device on a locally shared network
When you connect the device directly, you can share it with other computers using a
simple form of networking known as locally shared networking. Use this configuration
only in small groups or when usage is low. The connected computer is slowed down
when many users print to the device.
Basic requirements for sharing in the Mac OS environment include the following items:
•
•
•
The Macintosh computers must be communicating on the network using TCP/IP,
and they must have IP addresses. (AppleTalk is not supported.)
The device that is being shared must be connected to a built-in USB port on the
host Macintosh computer.
Both the host Macintosh computer and the client Macintosh computers that are
using the shared device must have device sharing software installed, and the
driver or PPD for the device that is installed. (You can run the installation program
to install the device sharing software and associated Help files.)
52
Configure and manage
For more information about USB device sharing, see the support information on the
To share the device among computers running Mac OS
1. Turn on printer sharing on all Macintosh computers (host and clients) that are
connected to the printer. Depending on the OS version you are using, do one of
the following:
•
Mac OS 10.3: Open System Preferences, click Print & Fax, and then check
the box next to Share my printers with other computers.
•
Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing
tab, check the box next to Share these printers with other computers, and
then select the printer to be shared.
2. To print from the other Macintosh computers (the clients) on the network, do the
following:
a. Click File, and then select Page Setup in the document you want to print.
b. In the drop-down menu next to Format for, select Shared Printers, and then
select your device.
c. Select the Paper Size, and then click OK.
d. In the document, click File, and then select Print.
e. From the drop-down menu next to Printer, select Shared Printers, and then
select your device.
f. Make additional settings, if necessary, and then click Print.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1. Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2. Press the Power button to turn off the device.
3. On the Windows taskbar, click Start, select Programs or All Programs, select
HP, select Officejet Pro L7400 Series, and then click Uninstall.
4. Follow the onscreen instructions.
5. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6. Restart your computer.
7. To reinstall the software, insert the device Starter CD into your computer's CD-
ROM drive, follow the onscreen instructions, and also see Install the software
Uninstall and reinstall the software
53
Chapter 7
8. After the software is installed, connect the device to your computer.
9. Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click Start, select Settings, select Control Panel, and
then click Add/Remove Programs.
- Or -
Click Start, click Control Panel, and then double-click Programs and Features.
2. Select HP Officejet Pro All-in-One Series, and then click Change/Remove or
Uninstall/Change.
Follow the onscreen instructions.
3. Disconnect the device from your computer.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Insert the device Starter CD into your computer's CD-ROM drive and then start the
Setup program.
To uninstall from a Windows computer, method 3
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. Insert the device Starter CD into your computer's CD-ROM drive, and then start
the Setup program.
2. Disconnect the device from your computer.
3. Select Uninstall and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Start the Setup program for the device again.
6. Select Install.
54
Configure and manage
To uninstall from a Macintosh computer
1. Launch HP Device Manager.
2. Click Information and Settings.
3. Select Uninstall HP AiO Software from the pull-down menu.
Follow the onscreen instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the device Starter CD into your computer's CD-
ROM drive.
6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer.
Uninstall and reinstall the software
55
8 Maintain and troubleshoot
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might
come in different sizes. To obtain a list of supported ink cartridges for your device,
print the self-test diagnostic page and read the information in the ink cartridge status
You can find the ink cartridge number in the following places:
•
•
•
On the label of the ink cartridge you are replacing.
Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
•
Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the device and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
Replace the ink cartridges
You can check the estimated ink levels from the Toolbox (Windows) or the HP Printer
Utility (Mac OS). For information about using these tools, see Use device management
tools. You can also print the self-test diagnostic page to view this information (see
56
Maintain and troubleshoot
NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary.
After removing a cartridge from its package, install it right away. Do not remove a
cartridge from the device for long periods of time.
To replace the ink cartridges
1. Gently pull open the ink cartridge cover.
2. Remove the ink cartridge that requires replacement by grasping it between your
thumb and forefinger and pulling it firmly toward you.
3. Remove the new ink cartridge from its package.
4. Align the cartridge with its color-coded slot and insert the cartridge into the slot.
Press down firmly on the cartridge to ensure proper contact.
5. Close the ink cartridge cover.
Maintain the printheads
If printed characters are incomplete, or dots or lines are missing from printouts, ink
nozzles might be clogged and you might need to clean the printheads.
57
Maintain the printheads
Chapter 8
When the quality of printouts deteriorates, complete the relevant steps based on the
following sequence:
2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate
any problem areas, and perform the recommended actions. For more information,
4. Replace the printheads if the problems persist after cleaning. For more
CAUTION: HP is not responsible for damage to the device that results from
modifying the printheads.
Check printhead health
Use one of the following means to check the printhead health. If the status of any
printhead is not good or fair, then perform one or more of the maintenance functions,
or clean or replace the printhead.
•
Self-Test Diagnostic page: Print the self-test diagnostic page on a clean sheet of
white paper, and check the printhead health section. For more information, see
•
•
HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information,
Print the print quality diagnostic page
Use the print quality diagnostic page to diagnose issues affecting the print quality. This
will help you decide whether to run any maintenance tools to improve the print quality
of your printouts. You can also view the ink level information, and the printhead health
status on the page.
•
•
•
Control panel: Press the Setup button, select Print Report, select Print Quality
Page, and then press OK.
Toolbox (Windows): Click the Services tab, and then click Print PQ (print
quality) diagnostic page and follow the onscreen instructions.
HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the
Information and Support panel.
58
Maintain and troubleshoot
1
Printer Information: Shows device information (such as the product model number, serial
number, and firmware version number), the number of pages printed from the tray, the ink
level information, and the printhead health status.
2
3
4
Test Pattern 1: If the lines are not straight and connected, align the printheads. For more
Test Pattern 2: If there are thin white lines across any of the colored blocks, clean the
Test Pattern 3: If there are dark lines or white gaps where the arrows are pointing,
Align the printheads
Whenever you replace a printhead, the device automatically aligns the printheads to
ensure the best print quality. However, if the appearance of your printed pages
indicates that the printheads are misaligned, you can start the alignment process
manually.
•
•
•
Control panel: Press the Setup button, select Tools, select Align Printer, and
then press OK. Press OK when the alignment is done to continue.
Toolbox (Windows): Click the Services tab, and then click Align Printheads and
follow the onscreen instructions.
HP Printer Utility (Mac OS): Click Align from the Information and Support panel.
59
Maintain the printheads
Chapter 8
Calibrate the linefeed
•
•
•
Control panel: Press the Setup button, select Tools, select Calibrate Linefeed,
and then press OK.
Toolbox (Windows): Click the Services tab, and then click Calibrate Linefeed
and follow the onscreen instructions.
HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and
Support panel.
Clean the printheads
NOTE: Cleaning uses ink, so clean the printheads only when necessary.
The cleaning process takes up to 3.5 minutes. Some noise might be generated in
the process.
•
•
•
Control panel: Press the Setup button, select Tools, and then select Clean
Printhead.
Toolbox (Windows): Click the Services tab, and then click Clean Printheads
and follow the onscreen instructions.
HP Printer Utility (Mac OS): Click Clean from the Information and Support panel.
Clean the printhead contacts manually
After the printheads are installed, you might get a control panel message telling you
the device will not print. If you receive this message, you might need to clean the
electrical contacts on the printheads and in the device.
CAUTION: Clean the electrical contacts only after you have attempted to clean
the printheads. Electrical contacts contain sensitive electronic components that can
To clean the printhead contacts manually
1. Open the top cover.
2. If the carriage does not move to the left automatically, press and hold the OK
button for five seconds. Wait for the carriage to stop moving, and then unplug the
power cord from the printer.
3. Lift the printhead latch.
60
Maintain and troubleshoot
4. Lift the handle of the printhead (which corresponds to the control panel message)
and use it to pull the printhead out of its slot.
5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include
paper coffee filters and eyeglass lens cleaning paper.
CAUTION: Do not use water.
6. Wipe the electrical contacts on the printhead but do not touch the nozzles.
NOTE: The electrical contacts are small copper-color squares, grouped on
one face of the printhead.
The nozzles are on a different face of the printhead. Ink will be visible on the
nozzles.
61
Maintain the printheads
Chapter 8
CAUTION: Touching the nozzles can cause permanent nozzle damage. Also,
ink can permanently mark clothing.
7. After cleaning, place the printhead on a sheet of paper or paper towel. Make sure
the nozzles are facing up and are not in contact with the paper.
8. Clean the electrical contacts in the printhead slot inside the device with a clean,
dry, soft and lint-free cloth.
9. Plug in the power cord and turn on the device. The control panel should indicate
that the printhead is missing.
10. Insert the printhead into its color-coded slot (the label on the printhead must match
the label on the printhead latch). Press down firmly on the printhead to ensure
proper contact.
11. Pull the printhead latch all the way forward, and then press down to ensure that
the latch is properly engaged. You might have to apply some pressure to engage
the latch.
12. Where necessary, repeat the above steps for the remaining printhead.
13. Close the top cover.
14. If the control panel message remains, repeat the cleaning procedure described
above for the printhead which corresponds to the message.
15. If the control panel message remains, replace the printhead which corresponds to
the message.
16. Wait while the device initializes the printheads and prints the alignment pages. If
the device does not print the pages, start the alignment process manually. For
62
Maintain and troubleshoot
Replace the printheads
To replace the printheads
1. Open the top cover.
2. If the carriage does not move to the left automatically, press and hold the OK
button for 5 seconds. Wait for the carriage to stop moving.
3. Lift the printhead latch.
4. Lift the handle of a printhead and use it to pull the printhead out of its slot.
63
Maintain the printheads
Chapter 8
5. Before installing a printhead, shake the printhead up and down at least six times
while the printhead is still in its packaging.
6. Remove the new printhead from its package, and then remove its orange
protective caps.
CAUTION: Do not shake printheads after the caps are removed.
7. Insert the printhead into its color-coded slot (the label on the printhead must match
the label on the printhead latch). Press down firmly on the printhead to ensure
proper contact.
8. Pull the printhead latch all the way forward, and then press down to ensure that
the latch is properly engaged. You might have to apply some pressure to engage
the latch.
9. Close the top cover.
10. Wait while the device initializes the printheads and prints the alignment pages. If
the device does not print the pages, start the alignment process manually. For
Store printing supplies
This section covers the following topics:
•
•
64
Maintain and troubleshoot
Store ink cartridges
Ink cartridges can be left in the device for extended periods of time. If you remove the
ink cartridges, place them in an airtight container, such as a resealable plastic bag.
Store printheads
Printheads can be left in the device for extended periods of time. If you remove the
printheads, place them in an airtight container, such as a resealable plastic bag.
Clean the device
This section provides instructions for keeping the device in top working condition.
Perform these maintenance procedures as necessary.
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow
down performance, degrade the quality of scans, and affect the accuracy of special
features such as fitting copies to a certain page size.
Clean the scanner glass
To clean the scanner glass
1. Turn off the device.
2. Lift the scanner lid.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner. Dry the glass with a dry, soft, lint-free cloth.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
CAUTION: Do not spray the glass cleaner directly on the glass. If too much
glass cleaner is applied, the cleaner could leak under the glass and damage
the scanner.
4. Close the scanner lid, and turn on the device.
65
Clean the device
Chapter 8
Clean the exterior
NOTE: Before cleaning the device, turn off the power and unplug the power cord
from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The
exterior of the device does not require cleaning. Keep fluids away from the interior of
the device, as well as from the control panel.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
•
•
For paper-feed problems, such as the paper skew and paper pick, see Solve
•
Verify that:
•
The Power light is on and not blinking. When the device is turned on for the
first time, it takes approximately 12 minutes to initialize it after the printheads
are installed.
•
•
No error messages appear on the computer screen.
The power cord and other cables are working, and are firmly connected to the
device. Make sure the device is connected firmly to a functioning alternating
current (AC) power outlet, and is turned on. For voltage requirements, see
•
•
Media is loaded correctly in the tray and is not jammed in the device.
Printheads and ink cartridges are properly installed in their correct color-coded
slots. Press down firmly on each one to ensure proper contact. Ensure you
have removed the orange protective caps from each printhead.
•
•
•
•
Printhead latch and all covers are closed.
The rear access panel or optional duplexer is locked into place.
All packing tapes and materials are removed.
The device can print a self-test diagnostic page. For more information, see
•
The device is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For the Mac OS, set it as the default in the Printer
Setup Utility. See your computer's documentation for more information.
•
•
Pause Printing is not selected if you are using a computer running Windows.
You are not running too many programs when you are performing a task.
Close programs that you are not using or restart the computer before
attempting the task again.
Solve printing problems
•
•
•
•
66
Maintain and troubleshoot
•
•
•
•
•
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC)
Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord and USB cable), wait about 20 seconds,
and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/
support) for the latest troubleshooting information, or product fixes and updates.
The device is not responding (nothing prints)
Check the print queue
A print job might be stuck in the print queue. To fix, open the print queue, cancel the
printing of all documents in the queue, and then reboot the computer. After the
computer reboots, try printing again. See your operating system help for information
on opening the print queue and canceling print jobs.
Check the device setup
Check the printhead initialization
When printheads are installed or replaced, the device automatically prints a few
alignment pages to align the printheads. This process takes about 12 minutes. Until
this process is complete, only the automatic alignment pages can be printed.
Check the device software installation
If the device is turned off when printing, an alert message should appear on your
computer screen; otherwise, the device software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the device software.
Check the cable connections
Make sure both ends of the USB cable are secure.
67
Solve printing problems
Chapter 8
Device does not accept printhead
Check the printhead latch
Make sure the printhead latch is properly closed.
Check the printhead
•
•
Make sure the printhead is inserted into its correct color-coded slot. For more
Remove the printhead, and check to make sure the orange protective caps have
been removed from the printhead.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see Maintain the
Turn off the device after removing the printhead
After removing the printhead, turn off the device, wait about 20 seconds, and turn it on
again without the printhead installed. After the device has restarted, reinsert the
printhead.
Device takes a long time to print
Check the system resources
Make sure your computer has enough resources to print the document in a reasonable
amount of time. If the computer meets only the minimum system requirements,
documents might take longer to print. For more information on minimum and
computer is too busy running other programs, documents can print more slowly.
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
Blank or partial page printed
Check for empty ink cartridges
Check the control panel to see which cartridge is low or empty. The Toolbox
(Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see
Understand the self-test diagnostic page) provide information about ink levels. If you
are printing black text and a blank page prints, the black cartridge might be empty. For
Check the printhead latch
Make sure the printhead latch is properly closed.
68
Maintain and troubleshoot
Check the printhead
•
Make sure the printhead is inserted into its correct color-coded slot. For more
•
Remove the printhead, and check to make sure the orange protective caps have
been removed from the printhead.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see Maintain the
Turn off the device after removing the printhead
After removing the printhead, turn off the device, wait about 20 seconds, and turn it on
again without the printhead installed. After it has restarted, reinsert the printhead.
Something on the page is missing or incorrect
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the tray is not overloaded. For more information, see Load
69
Solve printing problems
Chapter 8
Check the media size
•
Content on a page might be cut off if the document size is larger than the media
that you are using.
•
Make sure the media size selected in the printer driver match the size of media
loaded in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your device. For more
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
The device prints half a page, then ejects the paper
Check the ink cartridges
The ink cartridges may have run out of ink, and the print job was cancelled. Replace
the ink cartridges, and then resend the print job to the device. For more information,
Poor print quality and unexpected printouts
•
•
•
•
•
•
•
•
•
•
70
Maintain and troubleshoot
Poor quality printouts
Check the printheads and ink cartridges
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Check the paper quality
The paper might be too moist or too rough. Make sure the media meets HP
Check the type of media loaded in the device
•
Make sure the tray supports the type of media you have loaded. For more
•
Make sure you have selected the tray in the print driver that contains the media
that you want to use.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Meaningless characters print
If an interruption occurs to a job that is printing, the device might not recognize the rest
of the job.
Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs and wait again. When the device is
ready, resend the job. If prompted by the computer to retry the job, click Cancel.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device, disconnect the cable from the device, turn on the device without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
71
Poor print quality and unexpected printouts
Chapter 8
Ink is smearing
Check the print settings
•
When you print documents that use much ink, allow more time to dry before
handling the printouts. This is especially true for transparencies. In the printer
driver, select the Best print quality, and also increase the ink drying time and
reduce the ink saturation using the ink volume under the advanced features
(Windows) or ink features (Mac OS). However, note that decreasing ink saturation
might give printouts a "washed-out" quality.
•
Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to
reduce ink, or use HP Premium Paper designed for printing vivid color documents.
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry
Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the device. For more information, see
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Output is faded or dull colored
Check the print mode
The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is
good for printing drafts. To get better results, select Normal or Best. For more
Check the paper type setting
When printing on transparencies or other special media, select the corresponding
media type in the print driver. For more information, see Print on special and custom-
Colors are printing as black and white
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
72
Maintain and troubleshoot
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Printout shows bleeding colors
Check the ink cartridges
Make sure ink cartridges have not been tampered with. Refilling processes and the
use of incompatible inks can disrupt the intricate printing system and result in reduced
print quality and damage to the device or printhead. HP does not guarantee or support
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Colors do not line up properly
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the
placement of graphics on the page.
Lines or dots are missing from text or graphics
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Solve paper-feed problems
73
Solve paper-feed problems
Chapter 8
Optional Tray 2 cannot be inserted
•
•
Reinsert the tray. Make sure it is aligned with the device opening.
Another paper-feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
Media is not picked up from a tray
•
the media before loading.
•
Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
•
•
Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
•
If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
Media is not coming out correctly
•
Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
•
Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
74
Maintain and troubleshoot
Pages are skewing
•
Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the device and reload the media properly, making sure that
the paper guides are properly aligned.
•
•
Make sure the rear access panel or optional duplexer is properly installed.
Load media into the device only when it is not printing.
Multiple pages are being picked up
•
•
Fan the media before loading.
Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
•
•
Make sure the tray is not overloaded with paper.
When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
•
•
•
If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion
with a full stack of paper may cause sheets to slide up within the device, causing
the device to jam or pick multiple sheets at one time.
Use HP media for optimum performance and efficiency.
Solve copy problems
support.
No copy came out
•
Check the power
Make sure that the power cord is securely connected, and the device turned on.
•
Check the status of the device
•
The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
•
•
Check the trays
75
Solve copy problems
Chapter 8
Copies are blank
•
Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
•
Check the settings
The contrast setting might be set too light. Use the Copy button on the control
panel to create darker copies.
Documents are missing or faded
•
Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
•
Check the settings
The quality setting of Fast (which produces draft-quality copies) might be
responsible for the missing or faded documents. Change to the Normal or Best
setting.
•
Check the original
•
The accuracy of the copy depends on the quality and size of the original. Use
the Copy menu to adjust the brightness of the copy. If the original is too light,
the copy might not be able to compensate, even if you adjust the contrast.
•
Colored backgrounds might cause images in the foreground to blend into the
background, or the background might appear in a different shade.
Size is reduced
•
The reduce/enlarge or other copy feature might have been set from the control
panel to reduce the scanned image. Check the settings for the copy job to make
sure that they are for normal size.
•
The HP photo and imaging software settings might be set to reduce the scanned
image. Change the settings, if needed. See the onscreen Help for the HP photo
and imaging software for more information.
Copy quality is poor
•
Take steps to improve the copy quality
•
•
Use quality originals.
Load the media correctly. If the media is loaded incorrectly, it might skew,
•
Use or make a carrier sheet to protect your originals.
•
Check the device
•
•
The scanner lid might not be closed properly.
The scanner glass or lid backing might need cleaning. See Clean the device
for more information.
76
Maintain and troubleshoot
Copy defects are apparent
•
Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the
•
•
Too light or dark
Try adjusting the contrast and copy-quality settings.
Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. See Clean the
device for more information.
•
•
Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
information.
Unclear text
•
•
Try adjusting the contrast and copy-quality settings.
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
•
•
Incompletely filled text or graphics
Try adjusting the contrast and copy-quality settings.
Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
•
Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
The device prints half a page, then ejects the paper
Check the ink cartridges
The ink cartridges may have run out of ink, and the print job was cancelled. Replace
the ink cartridges, and then resend the print job to the device. For more information,
Solve scan problems
support.
NOTE: If you are starting the scan from a computer, see the software Help for
troubleshooting information.
77
Solve scan problems
Chapter 8
Scanner did nothing
•
Check the original
Make sure that the original is placed on the scanner glass correctly. For more
•
Check the device
The device might be coming out of PowerSave mode after a period of inactivity,
which delays processing a short while. Wait until the device reaches the READY
state.
Scan takes too long
•
Check the settings
•
If you set the resolution too high, the scan job takes longer and results in larger
files. To obtain good results when scanning or copying, do not use a resolution
that is higher than needed. You can lower the resolution to scan more quickly.
•
If you acquire an image through TWAIN, you can change the settings so that
the original scans in black and white. See the onscreen Help for the TWAIN
program for information.
•
Check the status of the device
If you sent a print or copy job before you tried to scan, the scan starts if the
scanner is not busy. However, the printing and scanning processes share memory,
which means that the scan might be slower.
Part of the document did not scan or text is missing
•
Check the original
•
Make sure that you loaded the original correctly. For more information, see
•
Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try
enhancing the image after you scan the original.
•
Check the settings
•
Make sure that the input media size is large enough for the original that you
are scanning.
•
If you are using the HP photo and imaging software, the default settings in the
HP photo and imaging software might be set to automatically perform a
specific task other than the one that you are attempting. See the onscreen
Help for the HP photo and imaging software for instructions about changing the
properties.
78
Maintain and troubleshoot
Text cannot be edited
•
Check the settings
•
•
Make sure that the OCR software is set to edit text.
When you scan the original, make sure that you select a document type that
creates editable text. If text is classified as a graphic, it is not converted to text.
•
Your OCR program might be linked to a word-processing program that does
not perform OCR tasks. See the product software Help for more information
about linking programs.
•
Check the originals
•
Make sure that you placed the original correctly on the scanner glass. For
•
The OCR program might not recognize text that is tightly spaced. For example,
if the text that the OCR program converts has missing or combined characters,
"rn" might appear as "m."
•
•
The accuracy of the OCR program depends on the image quality, text size,
and structure of the original and the quality of the scan itself. Make sure that
your original has good image quality.
Colored backgrounds can cause images in the foreground to blend too much.
Try adjusting the settings before you scan the original, or try enhancing the
image after you scan the original. If you are performing an OCR operation on
an original, any colored text on the original does not scan well, if at all.
Error messages appear
"Unable to activate TWAIN source" or "An error occurred while acquiring the
image"
•
If you are acquiring an image from another device, such as a digital camera or
another scanner, make sure that the other device is TWAIN-compliant. Devices
that are not TWAIN-compliant do not work with the device software.
•
•
Make sure that you have connected the USB Device Cable to the correct port on
the back of your computer.
Verify that the correct TWAIN source is selected. In the software, check the
TWAIN source by selecting Select Scanner on the File menu.
Scanned image quality is poor
The original is a second-generation photo or picture
Reprinted photographs, such as those in newspapers or magazines, are printed by
using tiny dots of ink that make an interpretation of the original photograph, which
degrades the quality. Often, the ink dots form unwanted patterns that can be detected
when the image is scanned or printed or when the image appears on a screen. If the
following suggestions do not solve the problem, you might need to use a better-quality
version of the original.
•
•
•
To eliminate the patterns, try reducing the size of the image after scanning.
Print the scanned image to see if the quality is better.
Make sure that the resolution and color settings are correct for the type of scan job.
79
Solve scan problems
Chapter 8
Text or images on the back of a two-sided original appear in the scan
Two-sided originals can "bleed" text or images from the back side to the scan if the
originals are printed on media that is too thin or too transparent.
The scanned image is skewed (crooked)
The original might have been placed incorrectly. Be sure to use the media guides
when you place the original on the scanner glass. For more information, see Load
The image quality is better when printed
The image that appears on the screen is not always an accurate representation of the
quality of the scan.
•
Try adjusting your computer monitor settings to use more colors (or levels of gray).
On Windows computers, you typically make this adjustment by opening Display
on the Windows control panel.
•
Try adjusting the resolution and color settings.
The scanned image shows blots, lines, vertical white stripes, or other defects
•
If the scanner glass is dirty, the image produced does not have optimum clarity.
•
The defects might be on the original and not a result of the scanning process.
Graphics look different from the original
The graphics settings might not be suitable for the type of scan job that you are
performing. Try changing the graphics settings.
Take steps to improve the scan quality
•
•
Use high-quality originals.
Place the media correctly. If the media is placed incorrectly on the scanner glass, it
•
•
•
Adjust the software settings according to how you plan to use the scanned page.
Use or make a carrier sheet to protect your originals.
Scan defects are apparent
•
Blank pages
Make sure that the original document is placed correctly. Place the original
document face down on the flatbed scanner with the top-left corner of the
document located in the lower-right corner of the scanner glass.
•
Too light or dark
•
Try adjusting the settings. Be sure to use the correct resolution and color
settings.
•
The original image might be very light or dark or might be printed on colored
paper.
•
Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
80
Maintain and troubleshoot
•
Black dots or streaks
•
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass, the scanner glass might be dirty or scratched, or the lid backing might be
more information. If cleaning does not correct the problem, the scanner glass
or lid backing might need to be replaced.
•
The defects might be on the original and not a result of the scanning process.
•
•
Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are
correct.
Size is reduced
The HP software settings might be set to reduce the scanned image. See the
product software Help for more information about changing the settings.
Troubleshoot installation issues
support.
•
•
Hardware installation suggestions
Check the device
•
Make sure that all packing tape and material have been removed from outside and
inside the device.
•
•
Make sure that the device is loaded with paper.
Make sure that no lights are on or blinking except the Ready light, which should be
on. If the Attention light is blinking, check for messages on the control panel.
•
Make sure that the device can print a self-test diagnostic page.
Check the hardware connections
•
•
Make sure that any cords and cables that you are using are in good working order.
Make sure that the power cord is connected securely to both the device and to a
working power outlet.
Check the printheads and ink cartridges
•
•
Make sure that you have removed the orange caps from the printheads.
Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, colorcoded slot. Press down firmly on each one to ensure proper contact.
The device cannot work if they are not all installed.
•
•
Make sure that the printhead latch is closed properly.
If the display shows a printhead error message, clean the contacts on the
printheads.
81
Troubleshoot installation issues
Chapter 8
Check the computer system
•
•
Make sure that your computer is running one of the supported operating systems.
Make sure that the computer meets at least the minimum system requirements.
Check the device to ensure the following
•
•
•
Power light is on and not blinking. When the device is first turned on, it takes
approximately 45 seconds to warm up.
The device is in the Ready state, and no other lights on the control panel are lit or
blinking. If lights are lit or blinking, see the message on the control panel.
Ensure power cord and other cables are working, and are firmly connected to the
device.
•
•
•
•
•
All packing tapes and materials are removed from the device.
Rear access panel or duplexer is locked into place.
Paper is loaded correctly in the tray, and is not jammed in the device.
Ensure the orange protective caps have been removed from each printhead.
Printheads and ink cartridges are properly installed in their correct color-coded
slots. Press down firmly on each one to ensure proper contact.
•
Printhead latch and all covers are closed.
Software installation suggestions
Verify installation preliminaries
•
Make sure to use the Starter CD that contains the correct installation software for
your operating system.
•
•
Before installing software, make sure that all other programs are closed.
If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
•
If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
Check or perform the following
•
•
Make sure the computer meets the system requirements.
Before installing software on a Windows computer, ensure all other programs are
closed.
•
•
If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for
damage. You can download the device driver from the HP Web site (www.hp.com/
support).
82
Maintain and troubleshoot
•
•
In the Windows device manager, make sure that the USB drivers have not been
disabled.
If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
•
Make sure that you are printing with media that meets specifications. For more
•
•
•
Make sure that you are printing with media that is not wrinkled, folded, or damaged.
Make sure that the trays are loaded correctly and are not too full. For more
Clear a jam in the device
To clear a jam
1. Remove all media from the output tray.
2. Check the rear access panel or the duplexer.
a. Push the button on either side of the rear access panel or the duplexer, and
then remove the panel or unit.
b. Locate any jammed media inside the device, grasp it with both hands and then
pull it toward you.
83
Clear jams
Chapter 8
c. If the jam is not there, push the latch on the top of the duplexer and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the rear access panel or the duplexer into the device.
3. If you cannot locate the jam, lift the output tray and check for a jam in Tray 1. If
media is jammed in the tray, do the following:
a. Raise the output tray.
b. Pull the paper toward you.
c. Lower the output tray.
4. Open the print carriage access door. If there is paper remaining inside the device,
ensure the carriage has moved to the right of the device, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the device.
WARNING! Do not reach into the device when it is on and the carriage is
stuck. When you open the print carriage access door, the carriage should
return to its position on the right side of the device. If it does not move to the
right, turn off the device before you remove any jam.
5. After clearing the jam, close all covers, turn on the device (if you turned it off) and
resend the print job.
84
Maintain and troubleshoot
Tips for avoiding jams
•
•
Make sure that nothing is blocking the paper path.
Do not overload the trays. For more information, see Understand specifications for
•
•
Load paper properly and when the device is not printing. For more information, see
When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion
with a full stack of paper may cause sheets to slide up within the device, causing it
to jam or pick multiple sheets at one time.
•
•
Do not use media that is curled or crumpled.
Always use media that conforms with specifications. For more information, see
•
•
•
Make sure the output tray is not overly full.
Make sure media is aligned against the right side of a tray.
Make sure the media length and width guides are adjusted snugly against the
media, but do not crinkle or bend it.
85
Clear jams
A
HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
may also make purchases through the Web site.
•
•
•
Order printing supplies online
Besides the HP Web site, you may order printing supplies using the following tools:
•
•
Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.
HP Printer Utility (Mac OS): Click Supplies Status from the Information and Support
panel, click the Shop for HP Supplies drop-down menu, and then choose Online.
Accessories
HP automatic two-sided
printing accessory
C9278A
Auto-duplexer allowing printing on
both sides of a sheet of paper
automatically
350-sheet input tray
CB007A
J6035C
J7942A
Optional second tray for up to 350
pages of plain paper
HP Jetdirect 175x Print
Server-Fast Ethernet*
External print server (USB 1.0)
External print server (USB 2.0)
Wireless or wired external print server
HP Jetdirect en3700 Fast
Ethernet Print Server*
HP Jetdirect ew2400 802.11g J7951A
Wireless Print Server*
*Only supports print functionality.
Supplies
•
•
•
Ink cartridges
Use only the replacement cartridges that have the same cartridge number as the ink cartridge
you are replacing. You can find the cartridge number in the following places:
•
On the self-test diagnostic page. For more information, see Understand the self-test
•
•
On the label of the ink cartridge you are replacing.
Toolbox (Windows): Click the Estimated Ink Level tab, and then click the Cartridge
Details button to view information about replacement ink cartridges.
•
HP Printer Utility (Mac OS): Open the Information and Support panel, and then click
Supply Info.
86
HP supplies and accessories
NOTE: The availability of ink cartridges varies by country/region. If you live in Europe, go to
www.hp.com/eu/hard-to-find-supplies to locate information on HP ink cartridges.
Printheads
HP 88 Black and Yellow
HP 88 Magenta and Cyan
C9381A
C9382A
HP media
Choose your country/region, and then select Buy or Shopping.
Supplies
87
Appendix B
Obtain electronic support
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
•
•
•
•
Access online support pages.
Send HP an e-mail message for answers to your questions.
Connect with an HP technician by using online chat.
Check for software updates.
You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS), which
provide easy, step-by-step solutions to common printing problems. For more information, see
Support options and availability vary by product, country/region, and language.
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
•
•
•
•
•
•
Before you call
fixes and updates.
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
self-test diagnostic page. If the device does not print, get the following information ready:
•
•
Device model
Model number and serial number (check the back of the device)
2. Check the operating system that you are using, such as Windows XP.
3. If the device is connected to the network, check the network operating system.
4. Note how the device is connected to your system, such as through USB or network
connection.
5. Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the About tab.)
6. If you have a problem printing from a particular application, note the application and version
number.
90
Support and warranty
Support process
If you have a problem, follow these steps
1. Check the documentation that came with the device.
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
•
•
•
•
Fast access to qualified online support specialists
Software and driver updates for the HP All-in-One
Valuable troubleshooting information for common problems
Proactive device updates, support alerts, and HP newsgrams that are available when
you register the HP All-in-One
3. Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
This section contains the following topics:
•
•
•
•
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers listed below may not be toll free.
91
Obtain HP telephone support
Appendix B
92
Support and warranty
Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to
provide the following information:
•
•
•
•
Model number (located on the label on the front of the device)
Serial number (located on the back or bottom of the device)
Messages that appear when the situation occurs
Answers to these questions:
•
•
•
Has this situation happened before?
Can you re-create it?
Did you add any new hardware or software to your computer at about the time that this
situation began?
•
Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
93
Obtain HP telephone support
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
•
•
•
•
•
The ink cartridges and printheads
The control-panel faceplate
The power cord, USB cable, and any other cable connected to the device
Any paper loaded in the input tray
Remove any originals you might have loaded in the device
This section contains the following topics:
•
•
Remove the ink cartridges and printheads before shipment
Before you return the device, make sure you remove your ink cartridges and printheads.
NOTE: This information does not apply to customers in Japan.
To remove ink cartridges before shipment
1. Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE: If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the ink cartridges.
2. Gently pull open the ink cartridge cover.
95
Prepare the device for shipment
Appendix B
3. Remove the ink cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5. Close the ink cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6. After the scanner is idle and has returned to its parked position, press the Power button to
turn off the device.
To remove printheads before shipment
1. Open the top cover.
2. If the carriage does not move to the left automatically, press and hold the OK button for 5
seconds. Wait for the carriage to stop moving.
3. Lift the printhead latch.
4. Lift the handle of a printhead and use it to pull the printhead out of its slot.
5. Place the printheads in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
6. Close the top cover.
7. After the scanner is idle and has returned to its parked position, press the Power button to
turn off the device.
Remove the control-panel faceplate
Complete the following steps once you have removed the ink cartridges and printheads.
NOTE: This information does not apply to customers in Japan.
CAUTION: The device must be unplugged before following these steps.
CAUTION: The replacement device will not be shipped with a power cord. Store the power
cord in a safe place until the replacement arrives.
To remove the control-panel faceplate
1. Press the Power button to turn off the device.
2. Unplug the power cord, and then disconnect it from the device. Do not return the power cord
with the device.
96
Support and warranty
3. Remove the control-panel faceplate as follows:
a. Lift the scanner lid.
b. Use either your finger or insert a thin object in the tab on the upper right corner of the
control-panel faceplate to pry the control-panel faceplate off.
4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP All-
in-One.
CAUTION: The replacement device might not come with a control-panel faceplate.
Store your control-panel faceplate in a safe place, and when the replacement device
arrives, reattach your control-panel faceplate. You must attach your control-panel
faceplate to use the control-panel functions on the replacement device.
NOTE: See the setup poster that came with the device for instructions on how to attach
your control-panel faceplate. The replacement device might come with instructions for
setting up your device.
Pack the device
Complete the following steps after you have prepared the device for shipment.
97
Pack the device
Appendix B
To pack the device
1. If available, pack the device for shipment by using the original packaging materials, or use
the packaging materials that came with your replacement device.
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
•
•
•
A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
A copy of the sales slip or other proof of purchase to establish the warranty coverage
period.
Your name, address, and a phone number where you can be reached during the day.
98
Support and warranty
C
Device specifications
Physical specifications
Size (width x depth x height)
•
•
•
Device with A4/Letter-size scanner glass: 505 x 402 x 356 mm (19.9 x 15.8 x 14 inches)
With Duplexer: Adds 64 mm (2.5 inches) to the rear of the device.
With Tray 2: Adds 76 mm (3 inches) to the height of the device.
Device weight (does not include printheads or ink cartridges)
•
•
•
Device with A4/Letter-size scanner glass: 14.2 kg (31.3 lb)
With Duplexer: Adds 0.95 kg (2.0 lb)
With Tray 2: Adds 2.5 kg (5.5 lb)
Product features and capacities
Feature
Capacity
Connectivity
•
•
USB 2.0-compliant high speed
USB host connector is only supported up
to full speed.
Print method
Ink cartridges
Drop-on-demand thermal inkjet printing
Four ink cartridges (one each for black, cyan,
magenta, and yellow)
Printheads
Two printheads (one black and yellow, and
one magenta and cyan)
Supply yields
information on estimated ink cartridge yields.
Device languages
Font support
HP PCL 3 enhanced
US fonts: CG Times, CG Times Italic,
Universe, Universe Italic, Courier, Courier
Italic, Letter Gothic, Letter Gothic Italic.
Duty cycle
Up to 7,500 pages per month
Bulgarian, Croatian, Czech, Danish, Dutch,
English, Finnish, French, German, Greek,
Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese, Romanian,
Russian, Simplified Chinese, Slovak,
Slovenian, Spanish, Swedish, Traditional
Chinese, Turkish, Ukrainian.
Control panel language support
Language availability varies by country/region.
Processor and memory specifications
Device processor
192 MHz ARM946ES, ETM9 (medium)
99
Device specifications
Appendix C
Device memory
64 MB built-in RAM, 16 MB built-in MROM + 2 MB built-in Flash ROM
System requirements
NOTE: For the most current information about supported operating systems and system
requirements, visit http://www.hp.com/support/
Operating system compatibility
•
Windows 2000, Windows XP, Windows XP x64 (Professional and Home Editions), Windows
Vista
NOTE: HP provides only printer and scanner drivers for Windows 2000. The
HP Photosmart Software is not supported.
•
•
Mac OS X (10.3, 10.4)
Linux
Minimum requirements
•
•
•
Windows 2000 Service Pack 4: Intel Pentium II or Celeron processor, 128 MB RAM, 150
MB free hard disk space
Windows XP (32-bit): Intel Pentium II or Celeron processor, 128 MB RAM, 350 MB free hard
disk space
Microsoft® Windows® x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel
EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 128 MB RAM, 270
MB free hard disk space, Microsoft Internet Explorer 6.0
•
•
Windows Vista: 800 MHz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 740 MB free
hard disk space
Mac OS X (10.3.9 and higher, 10.4.6 and higher): 400 MHz Power PC G3 (v10.3.9 and
higher, 10.4.6 and higher) or 1.83 GHz Intel Core Duo (10.4.6 and higher), 256 MB memory -
500 MB free hard disk space
•
Microsoft Internet Explorer 6.0 (Windows 2000, Windows XP); Internet Explorer 7.0
(Windows Vista)
•
•
Quick Time 5.0 (Mac OS)
Adobe Acrobat Reader 5 or later
Recommended requirements
•
•
•
Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 200 MB RAM, 150 MB
free hard disk space
Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 370 MB free hard
disk space
Microsoft® Windows® XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with
Intel EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 256 MB RAM,
390 MB free hard disk space
•
•
Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM, 1.2 GB free hard
disk space
Mac OS X (10.3.9 and higher, 10.4.6 and higher): 400 MHz Power PC G4 (v10.3.9 and
higher, 10.4.6 and higher) or 1.83 GHz Intel Core Duo (10.4.6 and higher), 256 MB memory -
800 MB free hard disk space
•
Microsoft Internet Explorer 6.0 or later (Windows 2000, Windows XP); Internet Explorer
7.0 or later (Windows Vista)
100
Device specifications
•
•
Quick Time 5.0 or later (Mac OS)
Adobe Acrobat Reader 5 or later
Print specifications
Black print resolution
Up to 1200 dpi with pigmented black ink
Color print resolution
HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium
Plus photo papers with 1200 x 1200 input dpi)
Copy specifications
•
Digital image processing
•
•
•
•
Up to 100 copies from original (varies by model)
Digital zoom: from 25 to 400% (varies by model)
Fit to page, pre-scan
Copy speeds vary according to the complexity of the document
Mode
Type
Black
Color
Black
Color
Black
Color
Scan resolution (dpi)
up to 600 x 1200
up to 600 x 1200
up to 300 x 300
up to 300 x 300
up to 300 x 300
up to 300 x 300
Best
Normal
Fast
Scan specifications
•
•
•
•
•
•
•
Image editor included
Integrated OCR software automatically converts scanned text to editable text
Scan speeds vary according to the complexity of the document
Twain-compliant interface
Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced
Color: 16-bit per RGB color, 48-bit total
Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)
Environmental specifications
Operating environment
Operating temperature: 5° to 40° C (41° to 104° F)
Recommended operating conditions: 15° to 32° C (59° to 90° F)
Recommended relative humidity: 25 to 75% noncondensing
Storage environment
Storage temperature: -40° to 60° C (-40° to 140° F)
Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F)
Print specifications
101
Appendix C
Electrical specifications
Power supply
Universal power adapter (external)
Power requirements
Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz)
Output voltage: 32 Vdc, 2500 mA
Power consumption
32 watts printing; 35 watts copying
Acoustic emission specifications (print in Draft mode, noise levels
per ISO 7779)
Sound pressure (bystander position)
LpAd 55 (dBA)
Sound power
LwAd 6.9 (BA)
102
Device specifications
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
RoHS notices (China only)
Toxic and hazardous substance table
LED indicator statement
Regulatory model number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SNPRC-0602-03. This regulatory number should
not be confused with the marketing name (HP Officejet Pro L7400 All-in-One) or product number.
VCCI (Class B) compliance statement for users in Japan
105
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been
kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have
been designed to separate easily. Fasteners and other connections are easy to locate, access,
and remove using common tools. High priority parts have been designed to access quickly for
efficient disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
This section contains the following topics:
•
•
•
•
•
•
•
•
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
Product restricted material
This HP product contains the following material that might require special handling at end-of-life:
Mercury in the fluorescent lamp in the scanner (< 1.5 mg)
Disposal of mercury can be regulated because of environmental considerations. For recycling
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/
regions, and partners with some of the largest electronic recycling centers throughout the world.
HP conserves resources by reselling some of its most popular products. For more information
regarding recycling of HP products, please visit:
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
107
Environmental product stewardship program
Appendix D
Disposal of waste equipment by users in private households in the European Union
Energy consumption
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption
both during operation and when the device is not active. Specific information on power
consumption may be found in the printed documentation that came with the device.
108
Regulatory information
Index
cancel
capacity
legal to letter 37
Symbols/Numerics
10 x 15 cm photo paper
4 x 6 inch photo paper
paper types,
photos, enhance 38
text, enhance 38
cards
A
sizes supported 21
tray supporting 22
cartridges. See ink cartridges
clean
accessories
self-test diagnostic page 49
turn on and off in driver 12
custom-sized media
administrator
after the support period 93
aligning printheads 59
color
colored text, and OCR 42
colors
customer support
B
best copy quality 36
black and white pages
print black and white,
troubleshoot 72
phone support 90
black dots or streaks,
troubleshoot
blank pages, troubleshoot
Bluetooth
dongle, order online 86
borderless printing
cut-off pages, troubleshoot 69
connections
features available 10
control panel
D
dark images, troubleshoot
darken
Declaration of Conformity
default settings
documentation 6
dots or streaks, troubleshoot
faceplate, removing 96
send scans to programs 41
copy
C
cables
calibrate linefeed 60
109
dots, troubleshoot
graphics
incompletely filled on
software for Windows 50
tray 2 11
driver
look different from original
J
jams
media to avoid 18
jobs
duplex printing accessory
order online 86
duplexer
clear jams 83
turn on and off in driver 12
H
help
HP Instant Support 47
see also customer support
Hewlett-Packard Company
HP Instant Support
K
keypad, control panel
L
E
edit
left arrow 10
legal paper
letter paper
light images, troubleshoot
lighten
security and privacy 47
HP Photosmart Software
send scans to programs 41
HP Photosmart Studio
send scans to programs 41
HP Printer Utility (Mac OS)
administrator settings 44
text in OCR program 42
envelopes
sizes supported 20
tray supporting 22
environmental
specifications 101
environmental sustainability
program 107
error messages
control panel 15
unable to activate TWAIN
HP Solution Center 16
humidity specifications 101
lights, control panel 9
lines
load
tray 1 24
tray 2 25
locking trays 26
I
Information tab, Toolbox
ink cartridges
order online 86
replace 56
F
faded stripes on copies,
troubleshoot 77
fast copy quality 36
M
Mac OS
print on special, or custom-
fonts supported 99
G
glass, scanner
installation
print settings 30
grainy or white bands on
copies, troubleshoot 77
turn accessories on and off
ink cartridges 56
software for Mac OS 52
110
Index
margins
originals
edit scans 41
print driver
accessories settings 12
media
output tray
clear jams 83
print quality
HP, order 87
load tray 23
load tray 2 25
locking trays 26
types and weights
Print quality diagnostic page 58
print-carriage access door,
P
packing the device 97
pages per month (duty cycle) 99
paper
printer driver
legal to letter copy 37
recommended copy
accessories settings 12
paper size
printheads
paper-feed problems,
troubleshoot 73
part numbers, supplies and
accessories 86
PCL 3 support 99
phone support 91
phone support period
period for support 91
photo media
clean contacts
order online 86
part numbers 87
status 44, 49, 58
memory
menus, control panel 14
missing lines or dots,
troubleshoot 73
missing or incorrect
monitoring tools 44
multi-feeds, troubleshoot 75
myPrintMileage
sizes supported 21
photo paper
photos
edit scans 41
privacy, HP Instant Support 47
Photosmart Software
send scans to programs 41
Photosmart Studio
send scans to programs 41
power
print
N
networks
sharing, Windows 51
normal copy quality 36
Number of Copies button 9
Q
quality, troubleshoot
O
OCR
edit scanned documents 42
R
rear access panel
clear jams 83
recycle
operating environment
specifications 101
operating systems
print cartridges. See ink
cartridges
ink cartridges 107
111
reduce/enlarge copies
resize to fit letter 37
resize to fit letter or A4 37
regulatory model number 105
release notes 6
storage environment
specifications 101
streaks, troubleshoot
setup
Windows 50
remove ink cartridges and
printheads 95
setup poster 6
stripes on scans,
troubleshoot 80
replace
sharing 10
supplies
ink cartridges 56
sharing device
order online 86
Mac OS 52
Windows 51
shipping the device 95
size
scans, troubleshoot 81
troubleshoot copy 76
skew, troubleshoot
slow print, troubleshoot 68
software
S
save
support. See customer support
support process 91
default settings 15
scan
edit images 41
from a TWAIN- or WIA-
T
technical information
copy specifications 101
scan specifications 101
temperature specifications 101
text
HP Photosmart 16
installation on Mac OS 52
installation on Windows 50
management tools 43
uninstall from Mac OS 55
uninstall from Windows 53
scan specifications 101
Scan To button 10
send to a program 40
cannot be edited after
scan, troubleshoot 79
enhance on copies 38
incompletely filled on
missing from scan,
troubleshoot 78
unclear on copies,
troubleshoot 77
Start Color Scan button 10
Scan menu 14
Scan To button 10
scanner glass
security
specifications
operating environment 101
Toolbox (Windows)
processor and memory 99
storage environment 101
speed
HP Instant Support 47
self-test diagnostic page
Estimated Ink Level tab 45
Services tab 46
send scans
troubleshoot for scanner 78
troubleshoot print 68
Start Color Scan button 10
Start Copy buttons
transparencies
tray
Services tab, Toolbox
settings
media types and weights
status
112
Index
tray 1
load media 24
tray 2
tray 2 installation 74
TWAIN
turn accessories on and off
load media 25
order online 86
turn on and off in driver 12
unable to activate source 79
Windows Image Application
(WIA), scan from 41
U
trays
uninstall software
clear jams 83
installation tray 2 11
load media 23
USB cable, order 86
USB connection
features available 10
media sizes supported 19
setting default 26
turn on and off in driver 12
V
troubleshoot
vertical stripes on copies,
troubleshoot 77
blank pages printed 68
bleeding colors 73
voltage specifications 102
cut-off pages, incorrect text
ink not filling text or
ink smearing 72
meaningless characters
media not picked up from
missing lines or dots 73
missing or incorrect
multiple pages are picked 75
nothing prints 67
paper-feed problems 73
W
Web sites
environmental
European ink cartridges 87
order supplies and
supply yield data sheet 99
white bands or stripes,
troubleshoot
WIA (Windows Image
Application), scan from 41
Windows
HP Solution Center 16
print on special or custom-
self-test diagnostic page 48
print settings 30
113
114
© 2007 Hewlett-Packard Development Company, L.P.
www.hp.com/support
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