HP Hewlett Packard Hewlett Packard All in One Printer CM750A User Manual
OFFICEJET PRO 8600  
User Guide  
HP Officejet Pro 8600 e-All-  
in-One series  
User Guide  
vision through the use of your  
Copyright information  
operating system's accessibility  
options and features. It also supports  
most assistive technology such as  
screen readers, Braille readers, and  
voice-to-text applications. For users  
who are color blind, colored buttons  
and tabs used in the software and on  
the printer control panel have simple  
text or icon labels that convey the  
appropriate action.  
© 2011 Copyright Hewlett-Packard  
Development Company, L.P.  
Hewlett-Packard Company  
notices  
The information contained in this  
document is subject to change without  
notice.  
All rights reserved. Reproduction,  
adaptation, or translation of this  
material is prohibited without prior  
written permission of Hewlett-Packard,  
except as allowed under copyright  
laws.  
The only warranties for HP products  
and services are set forth in the  
express warranty statements  
Mobility  
For users with mobility impairments,  
the printer software functions can be  
executed through keyboard  
commands. The software also  
supports Windows accessibility  
options such as StickyKeys,  
ToggleKeys, FilterKeys, and  
accompanying such products and  
services. Nothing herein should be  
construed as constituting an additional  
warranty. HP shall not be liable for  
technical or editorial errors or  
MouseKeys. The printer doors,  
buttons, paper trays, and paper guides  
can be operated by users with limited  
strength and reach.  
Support  
For more details about the  
accessibility of this product and HP's  
commitment to product accessibility,  
visit HP's website at www.hp.com/  
accessibility.  
For accessibility information for Mac  
OS X, visit the Apple website at  
www.apple.com/accessibility.  
omissions contained herein.  
Acknowledgements  
Windows, Windows XP, and Windows  
Vista are U.S. registered trademarks  
of Microsoft Corporation.  
ENERGY STAR and the ENERGY  
STAR mark are registered U.S. marks.  
Safety information  
Always follow basic safety precautions  
when using this product to reduce risk  
of injury from fire or electric shock.  
1. Read and understand all  
instructions in the documentation that  
comes with the printer.  
2. Observe all warnings and  
instructions marked on the product.  
3. Unplug this product from wall  
outlets before cleaning.  
4. Do not install or use this product  
near water, or when you are wet.  
5. Install the product securely on  
a stable surface.  
6. Install the product in a protected  
location where no one can step on or  
trip over the line cord, and the line  
cord cannot be damaged.  
7. If the product does not operate  
normally, see Solve a problem.  
8. There are no user-serviceable parts  
inside. Refer servicing to qualified  
service personnel.  
Accessibility  
The printer provides a number of  
features that make it accessible for  
people with disabilities.  
Visual  
The printer software is accessible for  
users with visual impairments or low  
     
Contents  
1
Get started  
Accessibility..............................................................................................................................10  
Eco............................................................................................................................................11  
Understand the printer parts.....................................................................................................12  
Front view...........................................................................................................................12  
Printing supplies area.........................................................................................................13  
Back view............................................................................................................................13  
Use the printer control panel....................................................................................................14  
Overview of buttons and lights...........................................................................................14  
HP Officejet Pro 8600...................................................................................................14  
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.................................15  
Control-panel display icons................................................................................................15  
Change printer settings......................................................................................................18  
Select the mode............................................................................................................18  
Change printer settings................................................................................................18  
Finding the printer model number.............................................................................................19  
Select print media.....................................................................................................................19  
Recommended papers for printing and copying.................................................................19  
Recommended papers for photo printing...........................................................................20  
Tips for selecting and using media.....................................................................................21  
Load an original on the scanner glass......................................................................................22  
Load an original in the automatic document feeder (ADF).......................................................23  
Load media...............................................................................................................................24  
Load standard-size media..................................................................................................24  
Load envelopes..................................................................................................................25  
Load cards and photo paper...............................................................................................26  
Load custom-size media.....................................................................................................27  
Insert a memory device............................................................................................................28  
Install the accessories..............................................................................................................29  
Install the duplexer.............................................................................................................29  
Install Tray 2.......................................................................................................................30  
Configure trays...................................................................................................................32  
Turn on accessories in the printer driver............................................................................33  
To turn on accessories (Windows)...............................................................................33  
To turn on accessories on (Mac OS X)........................................................................33  
Maintain the printer...................................................................................................................33  
Clean the scanner glass.....................................................................................................33  
Clean the exterior ..............................................................................................................34  
Clean the automatic document feeder................................................................................34  
Turn the printer off....................................................................................................................35  
1
2
Print  
Print documents........................................................................................................................36  
Print documents (Windows)................................................................................................36  
Print documents (Mac OS X)..............................................................................................37  
Print brochures.........................................................................................................................37  
Print brochures (Windows).................................................................................................37  
Print brochures (Mac OS X)................................................................................................38  
Print on envelopes....................................................................................................................38  
Print on envelopes (Windows)............................................................................................39  
Print on envelopes (Mac OS X)..........................................................................................39  
Print photos..............................................................................................................................39  
Print photos on photo paper (Windows).............................................................................40  
Print photos on photo paper (Mac OS X)...........................................................................40  
Print photos from a memory device ...................................................................................41  
Print on special and custom-size paper....................................................................................41  
Print on special or custom-size paper (Mac OS X).............................................................42  
Set up custom sizes (Mac OS X)........................................................................................42  
Print borderless documents......................................................................................................43  
Print borderless documents (Windows)..............................................................................43  
Print borderless documents (Mac OS X)............................................................................43  
HP ePrint..................................................................................................................................44  
Print on both sides (duplexing).................................................................................................44  
3
4
Scan  
Scan an original........................................................................................................................46  
Scan to a computer............................................................................................................46  
Scan to a memory card.......................................................................................................47  
Scan using Webscan................................................................................................................48  
Scanning documents as editable text.......................................................................................48  
To scan documents as editable text...................................................................................48  
Guidelines for scanning documents as editable text..........................................................50  
HP Digital Solutions  
What are HP Digital Solutions?................................................................................................51  
HP Direct Digital Filing........................................................................................................51  
HP Digital Fax.....................................................................................................................51  
Requirements...........................................................................................................................52  
Set up HP Digital Solutions......................................................................................................53  
Set up HP Direct Digital Filing............................................................................................53  
Set up Scan to Network Folder.....................................................................................53  
Set up Scan to Email....................................................................................................54  
Set up HP Digital Fax.........................................................................................................56  
Use the HP Digital Solutions....................................................................................................57  
Use HP Scan to Network Folder.........................................................................................57  
Use Scan to Email..............................................................................................................57  
Use HP Digital Fax.............................................................................................................58  
5
Copy  
Copy documents.......................................................................................................................59  
Change copy settings...............................................................................................................59  
2
Contents  
6
Fax  
Send a fax................................................................................................................................61  
Send a standard fax...........................................................................................................61  
Send a standard fax from the computer.............................................................................62  
Send a fax manually from a phone.....................................................................................63  
Send a fax using monitor dialing........................................................................................64  
Send a fax from memory....................................................................................................64  
Schedule a fax to send later...............................................................................................65  
Send a fax to multiple recipients.........................................................................................66  
Send a fax in Error Correction Mode..................................................................................66  
Receive a fax............................................................................................................................67  
Receive a fax manually......................................................................................................67  
Set up backup fax...............................................................................................................68  
Reprint received faxes from memory..................................................................................68  
Poll to receive a fax............................................................................................................69  
Forward faxes to another number......................................................................................69  
Set the paper size for received faxes.................................................................................70  
Set automatic reduction for incoming faxes........................................................................70  
Block unwanted fax numbers.............................................................................................70  
Add numbers to the junk fax list...................................................................................71  
Remove numbers from the junk fax list........................................................................71  
Print a Junk Fax Report................................................................................................72  
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........72  
Fax to PC and Fax to Mac requirements......................................................................72  
Activate Fax to PC and Fax to Mac..............................................................................73  
Modify Fax to PC or Fax to Mac settings......................................................................73  
Set up speed-dial entries..........................................................................................................74  
Set up and change speed-dial entries................................................................................74  
Set up and change group speed-dial entries......................................................................75  
Delete speed-dial entries....................................................................................................75  
Print a list of speed-dial entries..........................................................................................76  
Change fax settings..................................................................................................................76  
Configure the fax header....................................................................................................76  
Set the answer mode (Auto answer)..................................................................................76  
Set the number of rings before answering..........................................................................77  
Change the answer ring pattern for distinctive ring............................................................77  
Set the dial type..................................................................................................................78  
Set the redial options..........................................................................................................78  
Set the fax speed................................................................................................................79  
Set the fax sound volume...................................................................................................79  
Fax and digital phone services.................................................................................................80  
Fax over Internet Protocol........................................................................................................80  
Use reports...............................................................................................................................81  
Print fax confirmation reports..............................................................................................81  
Print fax error reports..........................................................................................................82  
Print and view the fax log...................................................................................................82  
Clear the fax log.................................................................................................................82  
Print the details of the last fax transaction..........................................................................83  
Print a Caller ID Report.......................................................................................................83  
View the Call History...........................................................................................................83  
3
7
Web Services  
What are Web Services?..........................................................................................................84  
HP ePrint............................................................................................................................84  
Printer Apps........................................................................................................................84  
Set up Web Services................................................................................................................85  
Set up Web Services using the HP printer software...........................................................85  
Set up Web Services using the printer’s control panel.......................................................85  
Set up Web Services using the embedded web server......................................................86  
Use Web Services....................................................................................................................86  
HP ePrint............................................................................................................................86  
Print using HP ePrint....................................................................................................87  
Find the printer’s email address...................................................................................87  
Turn off HP ePrint.........................................................................................................87  
Printer Apps........................................................................................................................87  
Use Printer Apps...........................................................................................................87  
Manage Printer Apps....................................................................................................87  
Turn off Printer Apps.....................................................................................................88  
Remove Web Services.............................................................................................................88  
8
9
Work with ink cartridges  
Information on ink cartridges and the printhead.......................................................................89  
Check the estimated ink levels.................................................................................................90  
Print with one or more depleted cartridges...............................................................................90  
Replace the ink cartridges........................................................................................................90  
Store printing supplies..............................................................................................................92  
Usage information collection....................................................................................................92  
Solve a problem  
HP support................................................................................................................................94  
Obtain electronic support....................................................................................................95  
HP support by phone..........................................................................................................95  
Before you call..............................................................................................................96  
Phone support period...................................................................................................96  
Telephone support numbers.........................................................................................96  
After the phone support period.....................................................................................97  
General troubleshooting tips and resources.............................................................................98  
Solve printer problems..............................................................................................................98  
The printer shuts down unexpectedly.................................................................................99  
Alignment fails....................................................................................................................99  
The printer is not responding (nothing prints).....................................................................99  
The printer prints slowly....................................................................................................100  
The printer is making some unexpected noises...............................................................101  
Blank or partial page printed.............................................................................................101  
Something on the page is missing or incorrect.................................................................102  
Placement of the text or graphics is wrong.......................................................................102  
Print quality troubleshooting...................................................................................................103  
Solve paper-feed problems....................................................................................................107  
4
Contents  
Solve copy problems..............................................................................................................109  
No copy came out.............................................................................................................109  
Copies are blank...............................................................................................................109  
Documents are missing or faded......................................................................................110  
Size is reduced.................................................................................................................110  
Copy quality is poor .........................................................................................................110  
Copy defects are apparent...............................................................................................111  
The printer prints half a page, then ejects the paper........................................................111  
Paper mismatch................................................................................................................111  
Solve scan problems..............................................................................................................112  
Scanner did nothing..........................................................................................................112  
Scan takes too long..........................................................................................................112  
Part of the document did not scan or text is missing........................................................113  
Text cannot be edited.......................................................................................................113  
Error messages appear....................................................................................................114  
Scanned image quality is poor.........................................................................................114  
Scan defects are apparent...............................................................................................116  
Solve fax problems.................................................................................................................116  
The fax test failed.............................................................................................................117  
Solve problems using Web Services and HP websites..........................................................129  
Solve problems using Web Services................................................................................130  
Solve problems using HP websites..................................................................................131  
Solve HP Digital Solutions problems......................................................................................131  
Solving HP Direct Digital Filing problems.........................................................................131  
Common problems.....................................................................................................131  
Unable to scan to network folder................................................................................132  
Unable to scan to email..............................................................................................133  
The sharing dialog box is different after setting up HP Direct Digital Filing  
(Windows)...................................................................................................................133  
Solving HP Digital Fax problems......................................................................................133  
Solve memory device problems.............................................................................................135  
The printer cannot read the memory device.....................................................................135  
The printer cannot read photos on the memory device....................................................136  
Solve wired (Ethernet) network problems...............................................................................136  
General network troubleshooting......................................................................................136  
5
Solve wireless problems.........................................................................................................136  
Basic wireless troubleshooting.........................................................................................137  
Step 1 - Make sure the wireless (802.11) light is turned on.......................................137  
Step 2 - Restart components of the wireless network................................................137  
Step 3 - Run the Print Wireless Network Test............................................................137  
Advanced wireless troubleshooting..................................................................................137  
Step 1: Make sure your computer is connected to your network................................138  
Step 2: Make sure that the printer is connected to your network...............................139  
Step 3: Check to see if the firewall software is blocking communication....................140  
Step 4: Make sure the printer is online and ready......................................................140  
Step 5: Make sure the wireless version of the printer is set as the default printer  
driver (Windows only).................................................................................................141  
Step 6: Make sure your computer is not connected to your network over a Virtual  
Private Network (VPN)................................................................................................141  
After resolving the problems.............................................................................................142  
Wireless Direct Printing....................................................................................................142  
To turn on Wireless Direct Printing.............................................................................142  
To print using Wireless Direct Printing........................................................................143  
Update the printer.............................................................................................................143  
Configure your firewall software to work with the printer........................................................143  
Solve printer management problems......................................................................................144  
Embedded web server cannot be opened........................................................................144  
Troubleshoot installation issues.............................................................................................145  
Hardware installation suggestions....................................................................................145  
HP software installation suggestions................................................................................146  
Solve network problems...................................................................................................146  
Understand the Printer Status Report....................................................................................147  
Printhead maintenance...........................................................................................................149  
Clean the printhead..........................................................................................................149  
Align the printhead............................................................................................................150  
Reinstall the printhead......................................................................................................150  
Understand the network configuration page...........................................................................152  
Clear jams...............................................................................................................................154  
Clear paper jams..............................................................................................................154  
Avoid paper jams..............................................................................................................157  
A
Technical information  
Warranty information..............................................................................................................158  
Hewlett-Packard limited warranty statement....................................................................159  
Ink cartridge warranty information....................................................................................160  
6
Contents  
Printer specifications..............................................................................................................161  
Physical specifications......................................................................................................161  
Product features and capacities.......................................................................................161  
Processor and memory specifications..............................................................................162  
System requirements........................................................................................................162  
Network protocol specifications........................................................................................163  
Embedded web server specifications...............................................................................163  
Media specifications.........................................................................................................163  
Understand specifications for supported media.........................................................164  
Set minimum margins.................................................................................................167  
Guidelines for printing on both sides of a page..........................................................168  
Print specifications............................................................................................................168  
Copy specifications...........................................................................................................168  
Fax specifications.............................................................................................................168  
Scan specifications...........................................................................................................169  
Web Services and HP website specifications...................................................................169  
Web Services specifications.......................................................................................169  
HP website specifications...........................................................................................170  
Environmental specifications............................................................................................170  
Electrical specifications....................................................................................................170  
Acoustic emission specifications......................................................................................170  
Memory device specifications...........................................................................................171  
Memory card specifications........................................................................................171  
USB flash drives.........................................................................................................171  
Regulatory information...........................................................................................................172  
FCC statement..................................................................................................................173  
Notice to users in Korea...................................................................................................173  
VCCI (Class B) compliance statement for users in Japan................................................174  
Notice to users in Japan about the power cord................................................................174  
Noise emission statement for Germany...........................................................................174  
European Union Regulatory Notice..................................................................................174  
LED indicator statement...................................................................................................175  
Gloss of housing of peripheral devices for Germany........................................................175  
Notice to users of the U.S. telephone network: FCC requirements..................................176  
Notice to users of the Canadian telephone network.........................................................177  
Notice to users of the German telephone network...........................................................177  
Australia wired fax statement...........................................................................................177  
Regulatory information for wireless products...................................................................178  
Exposure to radio frequency radiation........................................................................178  
Notice to users in Brazil..............................................................................................178  
Notice to users in Canada..........................................................................................178  
Notice to users in Taiwan...........................................................................................178  
Regulatory model number................................................................................................179  
7
Environmental product stewardship program.........................................................................180  
Paper use.........................................................................................................................180  
Plastics.............................................................................................................................180  
Material safety data sheets...............................................................................................180  
Recycling program............................................................................................................180  
HP inkjet supplies recycling program...............................................................................180  
Disposal of waste equipment by users in private households in the European Union.....181  
Power consumption..........................................................................................................182  
Chemical substances.......................................................................................................182  
Battery information...........................................................................................................182  
Battery disposal in Taiwan..........................................................................................182  
Attention California users...........................................................................................182  
RoHS notices (China only)...............................................................................................183  
RoHS notices (Ukraine only)............................................................................................183  
Third-party licenses................................................................................................................184  
B
C
HP supplies and accessories  
Order printing supplies online.................................................................................................193  
Supplies..................................................................................................................................193  
Ink cartridges and printheads...........................................................................................193  
HP media..........................................................................................................................194  
Additional fax setup  
Set up faxing (parallel phone systems)..................................................................................195  
Select the correct fax setup for your home or office.........................................................196  
Case A: Separate fax line (no voice calls received).........................................................198  
Case B: Set up the printer with DSL.................................................................................199  
Case C: Set up the printer with a PBX phone system or an ISDN line.............................200  
Case D: Fax with a distinctive ring service on the same line............................................201  
Case E: Shared voice/fax line..........................................................................................202  
Case F: Shared voice/fax line with voice mail..................................................................203  
Case G: Fax line shared with computer modem (no voice calls received).......................204  
Set up the printer with a computer dial-up modem.....................................................204  
Set up the printer with a computer DSL/ADSL modem..............................................206  
Case H: Shared voice/fax line with computer modem......................................................207  
Shared voice/fax with computer dial-up modem.........................................................207  
Shared voice/fax with computer DSL/ADSL modem..................................................209  
Case I: Shared voice/fax line with answering machine....................................................211  
Case J: Shared voice/fax line with computer modem and answering machine................212  
Shared voice/fax line with computer dial-up modem and answering machine...........212  
Shared voice/fax line with computer DSL/ADSL modem and answering machine....214  
Case K: Shared voice/fax line with computer dial-up modem and voice mail..................216  
Serial-type fax setup...............................................................................................................217  
Test fax setup.........................................................................................................................218  
D
Network setup  
Change basic network settings...............................................................................................219  
View and print network settings........................................................................................219  
Turn the wireless radio on and off....................................................................................219  
8
Contents  
Change advanced network settings.......................................................................................219  
Set link speed...................................................................................................................220  
View IP settings................................................................................................................220  
Change IP settings...........................................................................................................220  
Configure the printer’s firewall settings.............................................................................220  
Creating and using firewall rules................................................................................220  
Reset network settings.....................................................................................................222  
Set up the printer for wireless communication........................................................................222  
Before you begin..............................................................................................................222  
Set up the printer on your wireless network.....................................................................223  
Set up the printer using the HP printer software.........................................................223  
Set up the printer using the Wireless Setup Wizard...................................................223  
Set up the printer using WiFi Protected Setup (WPS)................................................223  
Set up the printer using the embedded web server (EWS)........................................224  
Change the connection type.............................................................................................224  
Test the wireless connection............................................................................................225  
Guidelines for ensuring wireless network security............................................................225  
Overview of security settings......................................................................................226  
Add hardware addresses to a wireless router (MAC filtering)....................................226  
Other wireless security guidelines..............................................................................226  
Guidelines for reducing interference on a wireless network ............................................227  
Uninstall and reinstall the HP software...................................................................................227  
Windows...........................................................................................................................227  
Mac OS X.........................................................................................................................228  
E
Printer management tools  
Toolbox (Windows).................................................................................................................229  
HP Utility (Mac OS X).............................................................................................................229  
Embedded web server............................................................................................................229  
About cookies...................................................................................................................230  
To open the embedded web server..................................................................................230  
Index............................................................................................................................................240  
9
1 Get started  
This guide provides details about how to use the printer and how to resolve problems.  
Accessibility  
Eco  
•
•
•
•
•
•
•
•
•
•
•
•
•
Understand the printer parts  
Use the printer control panel  
Finding the printer model number  
Select print media  
Load an original on the scanner glass  
Load an original in the automatic document feeder (ADF)  
Load media  
Insert a memory device  
Install the accessories  
Maintain the printer  
Turn the printer off  
NOTE: If you are using the printer with a computer running Windows XP Starter  
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features  
might not be available. For more information, see System requirements.  
Accessibility  
The printer provides a number of features that make it accessible for people with  
disabilities.  
Visual  
The HP software provided with the printer is accessible for users with visual  
impairments or low vision by using your operating system's accessibility options and  
features. The software also supports most assistive technology such as screen  
readers, Braille readers, and voice-to-text applications. For users who are color blind,  
colored buttons and tabs used in the HP software and on the printer control panel have  
simple text or icon labels that convey the appropriate action.  
Mobility  
For users with mobility impairments, the HP software functions can be executed  
through keyboard commands. The HP software also supports Windows accessibility  
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer  
doors, buttons, paper trays, and paper guides can be operated by users with limited  
strength and reach.  
Support  
For more details about the accessibility of this printer and HP's commitment to product  
accessibility, visit HP's website at www.hp.com/accessibility.  
For accessibility information for Mac OS X, visit the Apple website at www.apple.com/  
accessibility.  
10  
Get started  
       
Eco  
Hewlett-Packard is committed to providing quality products in an environmentally  
sound manner. Design for recycling has been incorporated into this product. For more  
information, see Environmental product stewardship program  
HP is committed to helping customers reduce their environmental footprint. HP has  
provided these features to help you focus on ways to assess and reduce the impact of  
your printing choices.  
For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/  
globalcitizenship/environment/.  
Manage power  
To conserve electricity, try the following:  
•
Turn on the printer's Sleep Mode feature, and then select the option for the shortest  
time. After the printer has been inactive for this period of time, the printer will go  
into low-power mode. To configure this feature, touch  
(eco button) on the  
printer’s control panel display, touch Sleep, and then touch the desired option.  
•
Use the printer's Schedule On and Off feature, and then select the days and time  
you want the printer to turn on and turn off automatically. For example, you can  
schedule the printer to turn on at 8am and turn off at 8pm from Monday to Friday.  
In this way, you will save energy during the night and weekends. To configure this  
feature, touch  
(eco button) on the printer's control panel display, touch  
Schedule On and Off, and then set the time to turn on and off the printer.  
•
Adjust the screen brightness to a dimmer setting. To configure this feature, touch  
(eco button) on the printer's control panel display, touch Screen  
Brightness, and then set the desired option.  
NOTE: The printer's Sleep Mode and Schedule On and Off features are  
temporarily not available if one or more of the ink cartridges are missing. After the  
cartridge is reinstalled, these features resume.  
CAUTION: HP recommends that you replace any missing cartridges as soon as  
possible to avoid print quality issues and possible extra ink usage or damage to the  
ink system. Never turn off the printer when ink cartridges are missing.  
Conserve printing supplies  
To conserve printing supplies such as ink and paper, try the following:  
•
•
Change the print mode to a draft setting. Draft setting uses less ink.  
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of  
the cartridges.  
•
Reduce paper usage by printing on both sides of the paper. If the printer has an HP  
automatic two-sided printing accessory (duplexer), see Print on both sides  
(duplexing). Otherwise, you can first print just the odd pages, flip the pages over,  
and then print just the even pages.  
Eco  
11  
 
Chapter 1  
Understand the printer parts  
This section contains the following topics:  
•
•
•
Front view  
Printing supplies area  
Back view  
Front view  
12  
11  
10  
9
1
2
8
7
3
6
5
4
1
Automatic document feeder (ADF)  
Scanner glass  
2
3
4
5
6
7
8
Output tray  
Front universal serial bus (USB) port  
Memory card slots  
Output tray extension  
Tray 1  
(Power button)  
9
Control-panel display (differs based on the printer model that you have)  
Control panel (differs based on the printer model that you have)  
Document feeder tray  
10  
11  
12  
Width guides  
12  
Get started  
     
Printing supplies area  
4
3
2
1
1
2
3
4
Ink cartridge access door  
Ink cartridges  
Printhead latch  
Printhead  
Back view  
1
2
3
4
5
6
Fax port (1-LINE )  
Fax port (2-EXT)  
Ethernet network port  
Rear universal serial bus (USB) port  
Power input  
Automatic two-sided printing accessory (duplexer)  
Understand the printer parts  
13  
       
Chapter 1  
Use the printer control panel  
This section contains the following topics:  
•
•
•
Overview of buttons and lights  
Control-panel display icons  
Change printer settings  
Overview of buttons and lights  
The following diagrams and related tables provide a quick reference to the printer  
control panel features for each printer model. For more information, see Finding the  
printer model number.  
HP Officejet Pro 8600  
1
2
3
4
9
8
7 6  
5
Label  
Name and Description  
1
2
Home button: Returns to the home screen from any other screen.  
Control-panel display: Touch the screen to select menu options. For information about the  
icons that appear on the display, see Control-panel display icons.  
3
4
5
6
7
8
9
Help button: Opens the Help menu.  
Keypad: Use the keypad to enter numbers and text.  
Wireless icon: The icon is lit when the 802.11 wireless feature is on.  
Cancel button: Stops a job, exits a menu, or exits settings.  
Right arrow button: Navigates through settings in the menus.  
Back button: Returns to the previous menu.  
Left arrow button: Navigates through settings in the menus.  
14  
Get started  
           
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium  
1
2
3
4
8
7
5
6
Label  
Name and Description  
1
2
3
Wireless icon: The icon is lit when the 802.11 wireless feature is on.  
Home button: Returns to the home screen from any other screen.  
Control-panel display: Touch the screen to select menu options. For information about the  
icons that appear on the display, see Control-panel display icons.  
4
5
6
7
8
Help button: Opens the Help menu.  
Right arrow button: Navigates through settings in the menus.  
Cancel button: Stops a job, exits a menu, or exits settings.  
Back button: Returns to the previous menu.  
Left arrow button: Navigates through settings in the menus.  
Control-panel display icons  
Icon  
Purpose  
Shows that a wired network connection exists.  
Shows that a wireless network connection exists. The signal strength is indicated  
by the number of curved lines. This is for infrastructure mode. For more  
information, see Set up the printer for wireless communication.  
Use the printer control panel  
15  
           
Chapter 1  
(continued)  
Icon  
Purpose  
Shows that ePrint is turned on. For more information, see HP ePrint.  
Displays a screen where you can make copies or select other options.  
Displays a screen where you can make a fax, or choose fax settings.  
Displays a screen where you can make a scan, or change scan settings.  
Displays a screen where you can use HP Apps. For more information, see Printer  
Apps.  
Displays a screen where you can adjust photo printing options.  
Displays the Setup screen for generating reports, changing fax and other  
maintenance settings, and accessing the Help screen. The topic that you select  
from the Help screen opens a help window on your computer screen.  
16  
Get started  
         
(continued)  
Icon  
Purpose  
Displays the Network screen for selecting options.  
Provides more information about the printer's features.  
HP Officejet Pro 8600  
model  
Displays a screen where you can see information about the ink cartridges,  
including fill levels. This icon has a red border when an ink cartridge needs  
attention.  
NOTE: Ink level warnings and indicators provide estimates for planning  
purposes only. When you receive a low-ink warning message, consider having  
a replacement cartridge available to avoid possible printing delays. You do not  
need to replace cartridges until prompted to do so.  
HP Officejet Pro 8600  
Plus and HP Officejet  
Pro 8600 Premium  
models  
Displays the status of the Auto Answer function. Touch Auto Answer to turn it on  
or off. For more information, see Set the answer mode (Auto answer).  
Displays a screen where you can learn about printer features that can help  
conserve natural resources and reduce the impact of your printing choices.  
TIP: You can configure settings for some features from this screen.  
Use the printer control panel  
17  
 
Chapter 1  
Change printer settings  
Use the control panel to change the printer’s mode and settings, print reports, or get  
help for the printer.  
TIP: If the printer is connected to a computer, you can also change the printer  
settings using HP software tools available on your computer, such as the HP printer  
software, HP Utility (Mac OS X), or the EWS. For more information about these  
tools, see Printer management tools.  
This section contains the following topics:  
•
•
Select the mode  
Change printer settings  
Select the mode  
The main menu of the control-panel display shows the available modes for the printer.  
NOTE: To select a mode, touch the (left arrow) or the (right arrow) to see the  
available modes, and then touch the icon to select the desired mode. Follow the  
prompts on the control-panel display to complete the job. The control-panel display  
returns to the main menu when the job is finished.  
To select a different mode  
Touch  
(Back button) to return to the main menu. Touch (left arrow) or (right  
arrow) to scroll through the available modes, and then touch the icon to select the  
desired mode.  
To change settings for a mode  
1. After selecting a mode, touch the arrow buttons to scroll through the available  
settings, and then touch the setting you want to change.  
2. Follow the prompts on the display to change the settings, and then touch Done.  
NOTE: Touch  
(Back button) to return to the previous menu.  
Change printer settings  
To change the printer settings or print reports, use the options available in the Setup  
menu:  
1. Touch (right arrow), and then touch Setup.  
2. Touch the arrow buttons to scroll through the menus.  
3. Touch the menu items to select menus or options.  
NOTE: Touch  
(Back button) to return to the previous menu.  
18  
Get started  
     
Finding the printer model number  
In addition to the model name that appears on the front of the printer, this printer has  
a specific model number. You can use this number when obtaining support and to help  
determine which supplies or accessories are available for your printer.  
The model number is printed on a label located on the inside of the ink cartridge  
access door, near the ink cartridges area.  
Select print media  
The printer is designed to work well with most types of office media. It is best to test  
a variety of print media types before buying large quantities. Use HP media for  
optimum print quality. For more information about HP media, visit the HP website at  
www.hp.com.  
HP recommends plain papers with the ColorLok logo for printing  
and copying of everyday documents. All papers with the  
ColorLok logo are independently tested to meet high standards  
of reliability and print quality, and produce documents with crisp,  
vivid color, bolder blacks and dry faster than ordinary plain  
papers. Look for papers with the ColorLok logo in a variety of  
weights and sizes from major paper manufacturers.  
This section contains the following topics:  
•
•
•
Recommended papers for printing and copying  
Recommended papers for photo printing  
Tips for selecting and using media  
Recommended papers for printing and copying  
If you want the best print quality, HP recommends using HP papers that are specifically  
designed for the type of project you are printing.  
Depending on your country/region, some of these papers might not be available.  
HP Brochure Paper  
These papers are glossy-coated or matte-coated on both sides for  
two-sided use. They are the perfect choice for producing professional  
quality marketing materials such as brochures and mailers, as well as  
business graphics for report covers and calendars.  
HP Professional Paper  
HP Premium  
These papers are heavy two-sided matte papers perfect for  
presentation, proposals, reports, and newsletters. They are  
heavyweight for an impressive look and feel.  
Presentation Paper  
HP Professional Paper  
HP Bright White Inkjet  
Paper  
HP Bright White Inkjet Paper delivers high-contrast colors and sharp  
text. It is opaque enough for two-sided color usage with no  
showthrough, which makes it ideal for newsletters, reports, and flyers.  
It features ColorLok Technology for less smearing, bolder blacks, and  
vivid colors.  
Select print media  
19  
     
Chapter 1  
(continued)  
HP Printing Paper  
HP Printing Paper is a high-quality multifunction paper. It produces  
documents that look and feel more substantial than documents  
printed on standard multipurpose or copy paper. It features ColorLok  
Technology for less smearing, bolder blacks, and vivid colors.  
HP Office Paper  
HP Office Paper is a high-quality multifunction paper. It is suitable for  
copies, drafts, memos and other everyday documents. It features  
ColorLok Technology for less smearing, bolder blacks, and vivid  
colors.  
HP Office Recycled  
Paper  
HP Office Recycled Paper is a high-quality multifunction paper made  
with 30% recycled fiber. It features ColorLok Technology for less  
smearing, bolder blacks and vivid colors.  
HP Premium Plus  
Photo Paper  
HP’s best photo paper is heavyweight for producing professional  
quality photos. Features an instant-dry finish for easy handling  
without smudging. It resists water, smears, fingerprints, and humidity.  
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm  
(4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-  
gloss (satin matte). It is acid-free for longer lasting documents.  
HP Advanced Photo  
Paper  
This thick photo paper features an instant-dry finish for easy handling  
without smudging. It resists water, smears, fingerprints, and humidity.  
Your prints have a look and feel comparable to a store processed  
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10  
x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes –  
glossy or soft gloss (satin matte). It is acid-free for longer lasting  
documents.  
HP Everyday Photo  
Paper  
Print colorful, everyday snapshots at a low cost, using paper  
designed for casual photo printing. This affordable, photo paper dries  
quickly for easy handling. Get sharp, crisp images when you use this  
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11  
inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting  
documents.  
HP Iron-On Transfers  
HP Iron-on Transfers (for color fabrics or for light or white fabrics) are  
the ideal solution for creating custom T-shirts from your digital photos.  
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products  
and Services, and select Ink, toner and paper .  
NOTE: At this time, some portions of the HP website are available in English only.  
Recommended papers for photo printing  
For the best print quality, HP recommends using HP papers that are specifically  
designed for the type of project you are printing. Depending on your country/region,  
some of these papers might not be available.  
20  
Get started  
 
Depending on your country/region, some of these papers might not be available.  
HP Premium Plus  
Photo Paper  
HP’s best photo paper is heavyweight for producing professional  
quality photos. Features an instant-dry finish for easy handling  
without smudging. It resists water, smears, fingerprints, and humidity.  
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm  
(4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-  
gloss (satin matte). It is acid-free for longer lasting documents.  
HP Advanced Photo  
Paper  
This thick photo paper features an instant-dry finish for easy handling  
without smudging. It resists water, smears, fingerprints, and humidity.  
Your prints have a look and feel comparable to a store processed  
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10  
x 15 cm (4 x 6 inch), 13x18 cm (5 x 7 inch), and two finishes – glossy  
or soft gloss (satin matte). It is acid-free for longer lasting documents.  
HP Everyday Photo  
Paper  
Print colorful, everyday snapshots at a low cost, using paper  
designed for casual photo printing. This affordable, photo paper dries  
quickly for easy handling. Get sharp, crisp images when you use this  
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11  
inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting  
documents.  
HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink  
cartridges and HP Advanced Photo Paper to save you time and take  
the guesswork out of printing affordable, lab-quality photos with your  
HP printer. Original HP inks and HP Advanced Photo Paper have  
been designed to work together so your photos are long lasting and  
vivid, print after print. Great for printing out an entire vacation’s worth  
of photos or multiple prints to share.  
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products  
and Services and select Ink, toner and paper.  
NOTE: At this time, some portions of the HP website are available in English only.  
Tips for selecting and using media  
For the best results, observe the following guidelines.  
•
•
•
Always use media that conforms to the printer specifications. For more information,  
see Media specifications.  
Load only one type of media at a time into a tray or automatic document feeder  
(ADF).  
When loading the trays and ADF, make sure the media is loaded correctly. For  
more information, see Load media or Load an original in the automatic document  
feeder (ADF).  
•
•
Do not overload the tray or ADF. For more information, see Load media or Load an  
original in the automatic document feeder (ADF).  
To prevent jams, poor print quality, and other printing problems, avoid loading the  
following media in the trays or ADF:  
ꢀ
ꢀ
ꢀ
ꢀ
Multipart forms  
Media that is damaged, curled, or wrinkled  
Media with cutouts or perforations  
Media that is heavily textured, embossed, or does not accept ink well  
Select print media  
21  
     
Chapter 1  
ꢀ
ꢀ
Media that is too lightweight or stretches easily  
Media that contains staples or clips  
NOTE: To scan, copy, or fax documents that contain pages that do not  
conform to these guidelines, use the scanner glass. For more information, see  
Load an original on the scanner glass.  
Load an original on the scanner glass  
You can copy, scan, or fax up to Letter- or A4-size originals by loading them on the  
glass.  
NOTE: Many of the special features do not work correctly if the glass and lid  
backing are not clean. For more information, see Maintain the printer.  
To load an original on the scanner glass  
Use these steps to load an original on the scanner glass.  
1. Lift the scanner lid.  
2. Load your original print-side down.  
TIP: For more help on loading an original, refer to the engraved guides along  
the edge of the glass.  
3. Close the lid.  
22  
Get started  
   
Load an original in the automatic document feeder (ADF)  
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size  
document by placing it in the automatic document feeder tray.  
CAUTION: Do not load photos in the ADF; this might cause damage to your  
photos. Use only media that is supported by the printer. For more information, see  
Tips for selecting and using media.  
NOTE: Only single-sided documents on A4 or Letter-size paper can be scanned,  
copied, or faxed using the ADF. The ADF does not support double-sided  
documents or other paper sizes.  
NOTE: Some features, such as the Fit to Page copy feature, do not work when  
you load your originals in the ADF. You must load your originals on the glass.  
The document feeder tray holds a maximum of 35 or 50 sheets of plain A4 or Letter-  
size paper, depending on the printer model.  
To load an original in the document feeder tray  
Use these steps to load a document in the automatic document feeder.  
1. Load your original print-side up into the document feeder tray. Place the pages so  
that the top edge of the document goes in first. Slide the media into the automatic  
document feeder until you hear a tone or see a message on the display indicating  
that the loaded pages were detected.  
TIP: For more help on loading originals in the automatic document feeder,  
refer to the diagram engraved in the document feeder tray.  
2. Slide the width guides inward until they stop at the left and right edges of the  
media.  
NOTE: Remove all originals from the document feeder tray before lifting the lid on  
the printer.  
Load an original in the automatic document feeder (ADF)  
23  
     
Chapter 1  
Load media  
This section provides instructions for loading media into the printer.  
This section contains the following topics:  
•
•
•
•
Load standard-size media  
Load envelopes  
Load cards and photo paper  
Load custom-size media  
Load standard-size media  
To load media  
Use these instructions to load standard media.  
1. Pull out Tray 1.  
2. Insert the media print-side down in the center of the tray. Make sure the stack of  
media aligns with the line on the width guide, and is not higher than the paper stack  
line on the guide.  
NOTE: Do not load paper while the printer is printing.  
3. Slide the media guides in the tray to adjust them for the media size that you have  
loaded, and then reinsert the tray.  
24  
Get started  
       
4. Pull out the extension on the output tray.  
Load envelopes  
To load envelopes  
Use these instructions to load an envelope.  
1. Pull out Tray 1.  
2. Insert the envelopes print-side down and load according to the graphic. Make sure  
the stack of envelopes does not exceed the line marking in the tray.  
NOTE: Do not load paper while the printer is printing.  
Load media  
25  
   
Chapter 1  
3. Slide the media guides in the tray to adjust them for the media size that you have  
loaded, and then reinsert the tray.  
4. Pull out the extension on the output tray.  
Load cards and photo paper  
To load cards and photo paper  
Use these instructions to load photo paper.  
1. Pull out Tray 1.  
2. Insert the media print-side down in the center of the tray. Make sure the stack of  
media aligns with the line on the width guide, and is not higher than the paper stack  
line on the guide.  
NOTE: Do not load paper while the printer is printing.  
26  
Get started  
   
3. Slide the media guides in the tray to adjust them for the media size that you have  
loaded, and then reinsert the tray.  
4. Pull out the extension on the output tray.  
Load custom-size media  
To load custom-size media  
Use these instructions to load custom-size media.  
CAUTION: Use only custom-size media that is supported by the printer. For more  
information, see Media specifications.  
NOTE: Load only plain media in Tray 2.  
1. Pull out Tray 1.  
2. Insert the media print-side down in the center of the tray. Make sure the stack of  
media aligns with the line on the width guide, and is not higher than the paper stack  
line on the guide.  
NOTE: Do not load paper while the printer is printing.  
Load media  
27  
   
Chapter 1  
3. Slide the media guides in the tray to adjust them for the media size that you have  
loaded, and then reinsert the tray.  
4. Pull out the extension on the output tray.  
Insert a memory device  
If your digital camera uses a memory card to store photos, you can insert the memory  
card into the printer to print or save your photos.  
CAUTION: Attempting to remove a memory card while it is being accessed can  
damage files on the card. You can safely remove a card only when the photo light  
is not blinking. Also, never insert more than one memory card at a time as this can  
also damage files on the memory cards.  
NOTE: The printer does not support encrypted memory cards.  
For more information on the supported memory cards, see Memory device  
specifications.  
To insert a memory card  
Use these steps to insert a memory card into the printer.  
1. Turn the memory card so that the label faces up, and the contacts are facing the  
printer.  
2. Insert the memory card into the corresponding memory card slot.  
28  
Get started  
   
NOTE: You cannot insert more than one memory card in the printer.  
To connect a storage device  
1. If you are connecting a digital camera, change the USB mode of the camera to  
storage mode, and then connect one end of the USB cable to the camera.  
NOTE: Different cameras use different terms to describe the storage mode.  
For instance, some cameras have a digital camera setting and a disk drive  
setting. In this instance, the disk drive setting is the storage mode setting. If  
storage mode does not work on your camera, you might need to upgrade the  
camera firmware. For more information, see the documentation that came with  
the camera.  
2. Insert the USB storage device or the other end of the camera’s USB cable to the  
USB port on the front of the printer.  
NOTE: If your USB device does not fit into this port due to size limitations, or if the  
connector on the device is shorter than 11 mm (0.43 in), you will need to purchase  
a USB extension cable in order to use your device with this port. For more  
information on supported USB devices, see Memory card specifications.  
Install the accessories  
This section contains the following topics:  
•
•
•
•
Install the duplexer  
Install Tray 2  
Configure trays  
Turn on accessories in the printer driver  
Install the duplexer  
You can print on both sides of a sheet of paper automatically. For information on using  
the duplexer, see Print on both sides (duplexing).  
To install the duplexer:  
Install the accessories  
29  
       
Chapter 1  
Slide the duplexer into the back of the printer until the unit locks into place. Do not  
press the buttons on either side of the duplexer when installing the unit; use them only  
for removing the unit from the printer.  
Install Tray 2  
NOTE: This feature is available with some models of the printer.  
Tray 2 can hold up to 250 sheets of plain paper. For ordering information, see HP  
supplies and accessories.  
To install Tray 2  
1. Unpack the tray, remove the packing tapes and materials, and move the tray to the  
prepared location. The surface must be sturdy and level.  
2. Turn off the printer, and disconnect the power cord.  
3. Set the printer on top of the tray.  
CAUTION: Be careful to keep your fingers and hands clear of the bottom of  
the printer.  
4. Connect the power cord and turn on the printer.  
5. Enable Tray 2 in the printer driver. For more information, see Turn on accessories  
in the printer driver.  
30  
Get started  
   
To load Tray 2  
1. Pull the tray out of the printer by grasping under the front of the tray.  
2. Insert the paper print-side down in the center of the tray. Make sure the stack of  
paper aligns with the line on the width guide, and does not exceed the line marking  
on the guide.  
NOTE: Tray 2 can be loaded only with plain paper.  
3. Slide the media guides in the tray to adjust them for the size that you have loaded.  
Install the accessories  
31  
 
Chapter 1  
4. Gently reinsert the tray.  
5. Pull out the extension on the output tray.  
Configure trays  
NOTE: Tray 2 is an optional accessory. For ordering information, see Order  
printing supplies online.  
To configure the trays, you must have Tray 2 installed and turned on.  
By default, the printer draws media from Tray 1. If Tray 1 is empty, the printer draws  
media from Tray 2 (if it is installed and loaded with media). You can change this default  
behavior by using the following features:  
•
Tray Lock: Use this feature to protect special media such as letterhead or  
preprinted media from accidental use. If the printer runs out of media while printing  
a document, it will not use media from a locked tray to complete the print job.  
•
Default Tray: Use this feature to determine the first tray from which the printer  
draws media.  
NOTE: To use the tray lock and default tray settings, you must select the  
automatic tray selection option in the printer software. If the printer is on a network  
and you set a default tray, the setting will affect all users of the printer.  
Tray 2 is designed to hold only plain paper.  
The following table lists possible ways you can use the tray settings to meet your  
printing needs.  
I want to...  
Follow these steps  
Load both trays with the same media, and  
have the printer pick media from one tray if the  
other one is empty.  
Load media in Tray 1 and Tray 2. For  
more information, see Load media.  
Make sure tray lock is disabled.  
•
•
•
Have both special media (such as  
transparencies or letterhead) and plain paper  
loaded in the trays.  
Load special media in Tray 1 and plain  
paper in Tray 2.  
Make sure the default tray is set to Tray 2.  
•
•
Make sure tray lock is set to Tray 1.  
32  
Get started  
     
(continued)  
I want to...  
Follow these steps  
Load media in both trays but have the printer  
pick media from a specific tray first.  
Load media in Tray 1 and Tray 2.  
Make sure default tray is set to the  
appropriate tray.  
•
•
To configure the trays  
1. Make sure the printer is turned on.  
2. Touch (right arrow), touch Setup, touch Preferences, and then select Default  
Tray or Tray Lock.  
3. Click OK or Apply after changing the desired tray settings.  
Turn on accessories in the printer driver  
•
•
To turn on accessories (Windows)  
To turn on accessories on (Mac OS X)  
To turn on accessories (Windows)  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. Right-click the printer icon, and then click Properties.  
3. Select the Device Settings tab. Click the accessory that you want to turn on, click  
Installed from the drop-down menu, and then click OK.  
To turn on accessories on (Mac OS X)  
Mac OS X automatically turns on all accessories in the printer driver when you install  
the printer software. If you add a new accessory later, follow these steps:  
1. Open the System Preferences and then select Print & Fax.  
2. Select the printer from list of printers, and then click Options & Supplies.  
3. Click the Driver tab.  
4. Select the options you want to install, and then click OK.  
Maintain the printer  
This section provides instructions for keeping the printer in top working condition.  
Perform these maintenance procedures as necessary.  
•
•
•
Clean the scanner glass  
Clean the exterior  
Clean the automatic document feeder  
Clean the scanner glass  
NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame  
can slow down performance, degrade the quality of scans, and affect the accuracy  
of special features such as fitting copies to a certain page size.  
Maintain the printer  
33  
             
Chapter 1  
To clean the scanner glass  
1. Turn the printer off. For more information, see Turn the printer off.  
2. Lift the scanner lid.  
3. Clean the glass and the glass strip by using a soft, lint-free cloth that has been  
sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth.  
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners  
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which  
can damage the scanner glass. Avoid isopropyl alcohol because it can leave  
streaks on the glass.  
CAUTION: Do not spray the glass cleaner directly on the glass. If too much  
glass cleaner is applied, the cleaner could leak under the glass and damage the  
scanner.  
4. Close the scanner lid, and turn on the printer.  
Clean the exterior  
WARNING! Before cleaning the printer, turn the printer off by pressing the  
(Power button) and unplug the power cord from the electrical socket.  
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The  
exterior of the printer does not require cleaning. Keep fluids away from the interior of  
the printer, as well as from the printer control panel.  
Clean the automatic document feeder  
If the automatic document feeder picks up multiple pages or if it does not pick up plain  
paper, you can clean the rollers and separator pad. Lift the automatic document feeder  
34  
Get started  
       
cover to access the pick assembly inside the automatic document feeder, clean the  
rollers or separator pad, and then close the cover.  
To clean the rollers or separator pad  
1. Remove all originals from the document feeder tray.  
2. Lift the automatic document feeder cover (1).  
This provides easy access to the rollers (2) and separator pad (3).  
2
2
3
3
1
1
1
2
3
Automatic document feeder cover  
Rollers  
Separator pad  
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess  
liquid from the cloth.  
4. Use the damp cloth to wipe any residue off the rollers or separator pad.  
NOTE: If the residue does not come off using distilled water, try using  
isopropyl (rubbing) alcohol.  
5. Close the cover of the automatic document feeder.  
Turn the printer off  
Turn the printer off by pressing the  
(Power button) located on the printer. Wait until  
the power light turns off before unplugging the power cord or turning off a power strip.  
CAUTION: If you incorrectly turn the printer off, the print carriage might not return  
to the correct position causing problems with the ink cartridges and print quality  
issues.  
CAUTION: HP recommends that you replace any missing cartridges as soon as  
possible to avoid print quality issues and possible extra ink usage or damage to the  
ink system. Never turn off the printer when ink cartridges are missing.  
Turn the printer off  
35  
 
2 Print  
Most print settings are automatically handled by the software application. Change the  
settings manually only when you want to change print quality, print on specific types of  
paper, or use special features. For more information about selecting the best print  
media for your documents, see Select print media.  
Choose a print job to continue:  
Print documents  
Print brochures  
Print on envelopes  
Print photos  
Print on special and custom-size paper  
Print borderless documents  
Print documents  
Follow the instructions for your operating system.  
•
•
Print documents (Windows)  
Print documents (Mac OS X)  
NOTE: To print from email messages and attachments using HP’s ePrint feature.  
For more information, see HP ePrint.  
Print documents (Windows)  
1. Load paper in the tray. For more information, see Load media.  
2. On the File menu in your software application, click Print.  
3. Make sure the printer you want to use is selected.  
36  
Print  
       
4. To change settings, click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Change the paper orientation on the Layout tab, and paper source, media type,  
paper size, and quality settings on the Paper/Quality tab. To print in black and  
white, click the Advanced button, and then change the Print in Grayscale option.  
6. Click OK.  
7. Click Print or OK to begin printing.  
Print documents (Mac OS X)  
1. Load paper in the tray. For more information, see Load media.  
2. Select a paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select the paper size from the Paper Size pop-up menu, and then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the paper size from the Paper Size pop-up menu (if available).  
6. Change the print settings for the option provided in the pop-up menus, as  
appropriate for your project.  
NOTE: If you do not see any options, click the blue disclosure triangle next to  
the Printer pop-up menu.  
7. Click Print to begin printing.  
Print brochures  
Follow the instructions for your operating system.  
•
•
Print brochures (Windows)  
Print brochures (Mac OS X)  
NOTE: To print from email messages and attachments using HP’s ePrint feature.  
For more information, see HP ePrint.  
Print brochures (Windows)  
NOTE: To set print settings for all print jobs, make the changes in the HP software  
provided with the printer. For more information on the HP software, see Printer  
management tools.  
1. Load paper in the tray. For more information, see Load media.  
2. On the File menu in your software application, click Print.  
3. Make sure the printer you want to use is selected.  
Print brochures  
37  
         
Chapter 2  
4. To change settings, click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Change the paper orientation on the Layout tab, and paper source, media type,  
paper size, and quality settings on the Paper/Quality tab. To print in black and  
white, click the Advanced button, and then change the Print in Grayscale option.  
6. Click OK.  
7. Click Print or OK to begin printing.  
Print brochures (Mac OS X)  
1. Load paper in the tray. For more information, see Load media.  
2. Select a paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select the paper size from the Paper Size pop-up menu, and then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the paper size from the Paper Size pop-up menu (if available).  
6. Click Paper Type/Quality from the pop-up menu, and then select the following  
settings:  
•
•
Paper Type: The appropriate brochure paper type  
Quality:Normal or Best  
NOTE: If you do not see these options, click the blue disclosure triangle next  
to the Printer pop-up menu.  
7. Select any other print settings that you want, and then click Print to begin printing.  
Print on envelopes  
Avoid envelopes with the following characteristics:  
•
•
•
•
Very slick finish  
Self-stick adhesives, clasps, or windows  
Thick, irregular, or curled edges  
Areas that are wrinkled, torn, or otherwise damaged  
Make sure the folds of envelopes you load in the printer are sharply creased.  
NOTE: For more information about printing on envelopes, see the documentation  
available with the software program you are using.  
Follow the instructions for your operating system.  
•
•
Print on envelopes (Windows)  
Print on envelopes (Mac OS X)  
38  
Print  
     
Print on envelopes (Windows)  
1. Load envelopes print-side down in the tray. For more information, see Load media.  
2. On the File menu in your software application, click Print.  
3. Make sure the printer you want to use is selected.  
4. To change settings, click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. On the Layout tab, change the orientation to Landscape.  
6. Click Paper/Quality, and then select the appropriate envelope type from the Paper  
Size drop-down list.  
TIP: You can change more options for the print job by using the features  
available on the other tabs in the dialog box.  
7. Click OK, and then click Print or OK to begin printing.  
Print on envelopes (Mac OS X)  
1. Load envelopes in the tray. For more information, see Load media.  
2. Select a paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select the appropriate envelope size from the Paper Size pop-up menu, and  
then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the appropriate envelope size in the Paper Size pop-up menu (if available).  
6. Select the Orientation option.  
NOTE: If you do not see these options, click the blue disclosure triangle next  
to the Printer pop-up menu.  
7. Select any other print settings that you want, and then click Print to begin printing.  
Print photos  
Do not leave unused photo paper in the input tray. The paper might start to curl, which  
could impair the quality of your printout. Photo paper should be flat before printing.  
Follow the instructions for your operating system.  
•
•
•
Print photos on photo paper (Windows)  
Print photos on photo paper (Mac OS X)  
Print photos from a memory device  
Print photos  
39  
         
Chapter 2  
NOTE: To print from email messages and attachments using HP’s ePrint feature.  
For more information, see HP ePrint.  
Print photos on photo paper (Windows)  
1. Load paper in the tray. For more information, see Load media.  
2. On the File menu in your software application, click Print.  
3. Make sure the printer you want to use is selected.  
4. To change settings, click the option that opens the printer Properties dialog box.  
Depending on your software application, this option might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. On the Paper/Quality tab, select the appropriate photo paper type from the Media  
drop-down menu.  
6. Click Advanced, and then select Best or Maximum DPI from the Output Quality  
drop-down menu.  
7. To print the photo in black and white, click the Grayscale drop-down menu, and  
then select one of the following options:  
•
•
High-Quality Grayscale: uses all the available colors to print your photo in  
grayscale. This creates smooth and natural shades of gray.  
Black Ink Only: uses black ink to print your photo in grayscale. The gray  
shading is created by varying patterns of black dots, which might result in a  
grainy image.  
8. Click OK, and then click Print or OK to begin printing.  
Print photos on photo paper (Mac OS X)  
1. Load paper in the tray. For more information, see Load media.  
2. Select a paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select the paper size from the Paper Size pop-up menu, and then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the appropriate paper size from the Paper Size pop-up menu (if available).  
6. Click Paper Type/Quality from the pop-up menu, and then select the following  
settings:  
•
•
Paper Type: The appropriate photo paper type  
Quality:Best or Maximum dpi  
NOTE: If you do not see these options, click the blue disclosure triangle next  
to the Printer pop-up menu.  
40  
Print  
       
7. If necessary, change the photo and color options:  
a. Click the disclosure triangle beside Color Options and select the appropriate  
Photo Fix options:  
•
•
Off: Applies no automatic adjustments to the image.  
Basic: Automatically focuses the image; moderately adjusts image  
sharpness.  
b. To print the photo in black and white, click Grayscale from the Color pop-up  
menu, and then select one of the following options:  
•
•
High Quality: Uses all the available colors to print your photo in grayscale.  
This creates smooth and natural shades of gray.  
Black Print Cartridge Only: Uses black ink to print your photo in  
grayscale. The gray shading is created by varying patterns of black dots,  
which might result in a grainy image.  
8. Select any other print settings that you want, and then click Print to begin printing.  
Print photos from a memory device  
You can connect a USB storage device (such as a keychain drive or portable hard  
drive) to the USB port at the back of the printer.  
For more information about using memory devices, see Insert a memory device.  
CAUTION: Attempting to remove a memory device while it is being accessed can  
damage files on the memory device. You can safely remove a memory card only  
when the status light is not blinking.  
To print selected photos  
NOTE: This function is only available if the memory device does not contain  
Digital Print Order Format (DPOF) content.  
1. Insert your memory device into the appropriate slot on the printer. The Photo  
screen appears on the control panel display.  
2. Touch View & Print. The photos are displayed.  
3. Follow the instructions on the control panel display to select, edit, or print the  
photos.  
Print on special and custom-size paper  
If your application supports custom-size paper, set the size in the application before  
printing the document. If not, set the size in the printer driver. You might need to  
reformat existing documents to print them correctly on custom-size paper.  
Use only custom-size paper that is supported by the printer. For more information, see  
Media specifications.  
NOTE: Defining custom-size media sizes is only available in the HP printing  
software in Mac OS X.  
Print on special and custom-size paper  
41  
       
Chapter 2  
Follow the instructions for your operating system.  
•
•
Print on special or custom-size paper (Mac OS X)  
Set up custom sizes (Mac OS X)  
Print on special or custom-size paper (Mac OS X)  
NOTE: Before you can print on custom-size paper, you must set up the custom  
size in the HP software provided with the printer. For instructions, see Set up  
custom sizes (Mac OS X).  
1. Load the appropriate paper in the tray. For more information, see Load media.  
2. Select a paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select the paper size from the Paper Size pop-up menu, and then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the appropriate paper size from the Paper Size pop-up menu (if available).  
6. Click Paper Handling from the pop-up menu.  
7. Under Destination Paper Size, click Scale to fit paper size, and then select the  
custom size.  
8. Select any other print settings that you want, and then click Print to begin printing.  
Set up custom sizes (Mac OS X)  
1. Load paper in the tray. For more information, seeLoad media.  
2. From the File menu in your software application, click Page Setup, and then make  
sure the printer you want to use is selected in the Format For pop-up menu.  
- OR -  
From the File menu in your software application, click Print, and then make sure  
the printer you want to use is selected.  
3. Select Manage Custom Sizes in the Paper Size pop-up menu.  
NOTE: If you do not see these options in the Print dialog, click the blue  
disclosure triangle next to the Printer pop-up menu.  
4. Click the + on the left side of the screen, double-click Untitled, and type a name for  
the new, custom size.  
5. In the Width and Height boxes, type the dimensions, and then set the margins, if  
you want to customize them.  
6. Click OK.  
42  
Print  
     
Print borderless documents  
Borderless printing lets you print to the edges of certain photo media types and a range  
of standard media sizes.  
NOTE: You cannot print a borderless document if the paper type is set to Plain  
paper.  
NOTE: Before printing a borderless document, open the file in a software  
application and assign the image size. Make sure the size corresponds to the  
media size on which you are printing the image.  
NOTE: Not all applications support borderless printing.  
Follow the instructions for your operating system.  
•
•
Print borderless documents (Windows)  
Print borderless documents (Mac OS X)  
Print borderless documents (Windows)  
1. Load paper in the tray. For more information, see Load media.  
2. On the File menu in your software application, click Print.  
3. Make sure the printer you want to use is selected.  
4. To change settings, click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Paper/Quality tab, and then click the Advanced button.  
6. In the Borderless Printing option, click Print Borderless, and then click the OK  
button.  
7. In the Media drop-down list, select the appropriate paper type.  
8. Click OK, and then click Print or OK to begin printing.  
Print borderless documents (Mac OS X)  
1. Load paper in the tray. For more information, see Load media.  
2. Select a borderless paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 3.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select an available borderless paper size from the Paper Size pop-up menu,  
and then click OK.  
3. From the File menu in your software application, click Print.  
4. Make sure the printer you want to use is selected.  
5. Select the paper size from the Paper Size pop-up menu (if available).  
Print borderless documents  
43  
         
Chapter 2  
6. Click Paper Type/Quality from the pop-up menu, and then select the following  
settings:  
•
•
Paper Type: The appropriate paper type  
Quality:Best or Maximum dpi  
NOTE: If you do not see these options, click the blue disclosure triangle next  
to the Printer pop-up menu.  
7. Make sure the Print Borderless check box is selected.  
8. If necessary, click the blue disclosure triangle beside Color Options and select the  
appropriate Photo Fix options:  
•
•
Off: Applies no automatic adjustments to the image.  
Basic: Automatically focuses the image; moderately adjusts image sharpness.  
9. Select any other print settings that you want, and then click Print to begin printing.  
HP ePrint  
With HP ePrint, you can print from email connected mobile phones, netbooks, other  
mobile devices, or traditional desktop email clients—anywhere, anytime. Using your  
mobile device service and the printer’s web Services, you can print documents to  
a printer that could be sitting next to you or sitting thousands of miles away.  
To use the HP ePrint service, you need to have the following components:  
•
An HP ePrint-enabled printer that is connected to the Internet (either using an  
Ethernet cable or wireless connection)  
•
A device that has a functioning email capability  
Follow the instructions on the printer’s control panel to enable and set up the printer’s  
web services. For more information, see www.hp.com/go/ePrintCenter.  
Print on both sides (duplexing)  
You can print on both sides of a sheet of media automatically by using the HP  
Automatic Two-sided Printing Accessory (duplexer).  
NOTE: Two-sided printing requires an HP Automatic Two-sided Printing  
Accessory (duplexer) to be installed on the printer.  
TIP: You can perform manual duplexing by first printing only the odd pages,  
flipping the pages over, and then printing only the even pages.  
Perform two-sided printing (Windows)  
1. Load the appropriate media. For more information, see Guidelines for printing on  
both sides of a page and Load media.  
2. Make sure the duplexer is installed correctly. For more information, see Install the  
duplexer.  
3. With a document open, click Print on the File menu, and then under the Print on  
Both Sides options on the Layout tab, select either Flip on Long Edge or Flip on  
Short Edge.  
44  
Print  
     
4. Change any other settings, and then click OK.  
5. Print your document.  
Perform two-sided printing (Mac OS X)  
1. Load the appropriate media. For more information, see Guidelines for printing on  
both sides of a page and Load media.  
2. Make sure the duplexer is installed correctly. For more information, see Install the  
duplexer.  
3. Select a paper size:  
a. From the File menu in your software application, click Page Setup.  
NOTE: If you do not see a Page Setup menu item, go to step 4.  
b. Make sure the printer you want to use is selected in the Format For pop-up  
menu.  
c. Select the paper size from the Paper Size pop-up menu, and then click OK.  
4. From the File menu in your software application, click Print.  
5. Make sure the printer you want to use is selected.  
6. Select the paper size from the Paper Size pop-up menu (if available).  
NOTE: You might need to select the paper-size option labeled Two-Sided  
margins.  
7. Click the Two-Sided Printing pop-up menu, select Print Both Sides, and then  
click the appropriate binding options for the document.  
- OR -  
Click the Layout pop-up menu, and then select the appropriate binding options for  
the document from the Two-Sided pop-up menu.  
NOTE: If you do not see any options, click the blue disclosure triangle next to  
the Printer pop-up menu.  
8. Select any other print settings that you want, and then click Print to begin printing.  
Print on both sides (duplexing)  
45  
3 Scan  
You can use the printer’s control panel to scan documents, photos, and other originals  
and send them to a variety of destinations, such as a folder on a computer. You can  
also scan these originals from your computer using either the HP software provided  
with the printer or TWAIN-compliant or WIA-compliant programs.  
When scanning documents, you can use the HP software to scan documents into  
a format that you can search, copy, paste, and edit.  
NOTE: The HP Scanning Software does not support TWAIN and WIA scanning on  
computers running Mac OS X.  
NOTE: Some scan functions are only available after you install the HP software.  
TIP: If you have problems scanning documents, see Solve scan problems.  
This section contains the following topics:  
•
•
•
Scan an original  
Scan using Webscan  
Scanning documents as editable text  
Scan an original  
NOTE: Your printer and computer must be connected and turned on.  
NOTE: If you are scanning an original from the printer control panel or from your  
computer using a the HP printer software, the HP software provided with the printer  
must also be installed and running on your computer prior to scanning.  
NOTE: If you are scanning a borderless original, load the original on the scanner  
glass, not the ADF.  
This section contains the following topics:  
•
•
Scan to a computer  
Scan to a memory card  
Scan to a computer  
To scan an original to a computer from the printer control panel  
NOTE: If you are using a computer running Windows, from the computer desktop,  
click Start, select Programs or All Programs, select the folder for your HP printer,  
and then select the option for your HP printer. Double-click Scanner Actions,  
double-click Manage Scan to Computer, and then click Enable.  
46  
Scan  
       
Use these steps to scan from the control panel.  
1. Load your original print-side down on the right-front corner of the glass or print-side  
up in the ADF. For more information, see Load an original on the scanner glass or  
Load an original in the automatic document feeder (ADF).  
2. Touch Scan, and then select Computer.  
3. Touch Document Type to select the type of document you want to save. Touch  
Resolution to change the scan resolution setting.  
4. Make changes to scan options, if needed.  
5. Touch Start Scan.  
To scan an original from HP printer software  
1. Load your original print-side down on the right-front corner of the glass or print-side  
up in the ADF. For more information, see Load an original on the scanner glass or  
Load an original in the automatic document feeder (ADF).  
2. On the computer, open the HP scanning software:  
•
Windows: From the computer desktop, click Start, select Programs or All  
Programs, select the folder for your HP printer, and then select HP Scan.  
•
Mac OS X: Double-click the HP Scans 3 icon. This icon is located in the  
Hewlett-Packard folder in the Applications folder at the top level of the hard  
disk.  
3. Select a scan shortcut. Make changes to the scan settings, if needed.  
4. To start the scan, click Scan.  
NOTE: For more information, see the online Help provided with the scanning  
software.  
NOTE: Use the HP software to scan documents into editable text, a format that  
allows you to search, copy, paste, and edit within the scanned document. Use this  
format to edit letters, newspaper clippings, and many other documents. For more  
information, see Scanning documents as editable text.  
Scan to a memory card  
You can scan directly to a memory card from the printer control panel without using a  
computer or the HP software provided with the printer.  
To scan an original to a memory card from the printer control panel  
Use these steps to scan an original to a memory card.  
1. Load your original print-side down on the right-front corner of the glass or print-side  
up in the ADF. For more information, see Load an original on the scanner glass or  
Load an original in the automatic document feeder (ADF).  
2. Insert a memory card. For more information, see Insert a memory device.  
3. Touch Scan, and then select Memory Device.  
4. Make changes to scan options, if needed.  
5. Touch Start Scan.  
Scan an original  
47  
 
Chapter 3  
TIP: To scan documents as editable text, you must install the HP software  
included with the printer. For more information, see Scanning documents as  
editable text.  
Scan using Webscan  
Webscan is a feature of the embedded web server that lets you scan photos and  
documents from your printer to your computer using a web browser. This feature is  
available even if you did not install the printer software on your computer.  
For more information, see Embedded web server.  
NOTE: If you are unable to open Webscan in the EWS, it might be turned off by  
your network administrator. For more information, contact your network  
administrator or the person who set up your network.  
To scan using Webscan  
1. Load your original print-side down on the right-front corner of the glass or print-side  
up in the ADF. For more information, see Load an original on the scanner glass or  
Load an original in the automatic document feeder (ADF).  
2. Open the embedded web server. For more information, see Embedded web server.  
3. Click the Scan tab, click Webscan in the left pane, change any settings, and then  
click Start Scan.  
TIP: To scan documents as editable text, you must install the HP software  
included with the printer. For more information, see Scanning documents as  
editable text.  
Scanning documents as editable text  
When scanning documents, you can use the HP software to scan documents into a  
format that you can search, copy, paste, and edit. This allows you to edit letters,  
newspaper clippings, and many other documents.  
This section contains the following topics:  
•
•
To scan documents as editable text  
Guidelines for scanning documents as editable text  
To scan documents as editable text  
Use the following guidelines for scanning documents as editable text.  
Follow the instructions for your operating system.  
Windows  
1. Load your original print-side down on the right-front corner of the glass or print-side  
up in the ADF. For more information, see Load an original on the scanner glass or  
Load an original in the automatic document feeder (ADF).  
2. From the computer desktop, click Start, select Programs or All Programs, select  
the folder for your HP printer, and then select HP Scan.  
48  
Scan  
         
3. Select the type of editable text you want to use in the scan:  
I want to...  
Follow these steps  
Extract just the text, without any of the  
formatting of the original  
Select the Save as Editable Text (OCR)  
shortcut from the list, and then select Text  
(.txt) from the File Type drop-down menu.  
Extract the text, as well as some of the  
formatting of the original  
Select the Save as Editable Text (OCR)  
shortcut from the list, and then select Rich  
Text (.rtf) from the File Type drop-down  
menu.  
Or  
Select the Save as PDF shortcut from the  
list, and then select Searchable PDF (.pdf)  
from the File Type drop-down menu.  
4. To start the scan, click Scan, and then follow the onscreen instructions.  
Mac OS X  
1. Load your original print-side down on the right-front corner of the glass or print-side  
up in the ADF. For more information, see Load an original on the scanner glass or  
Load an original in the automatic document feeder (ADF).  
2. Double-click the HP Scan 3 icon. This icon is located in the Hewlett-Packard folder  
in the Applications folder at the top level of the hard disk.  
3. From the HP Scan menu, click Preferences.  
4. Select the Documents preset from the Presets pop-up menu.  
5. To start the scan, click Scan.  
6. Select the type of editable text you want to use in the scan:  
I want to...  
Follow these steps  
Extract just the text, without any of the  
formatting of the original  
Select TXT from the Format pop-up menu.  
Extract the text, as well as some of the  
formatting of the original  
Select RTF or PDF-Searchable from the  
Format pop-up menu.  
7. Click Save.  
Scanning documents as editable text  
49  
Chapter 3  
Guidelines for scanning documents as editable text  
To ensure that the software can convert your documents successfully, do the following:  
•
Make sure the scanner glass or ADF window is clean.  
When the printer scans the document, smudges or dust on the scanner glass or  
ADF window can be scanned, as well, and can prevent the software from  
converting the document to editable text.  
•
Make sure the document is loaded correctly.  
When scanning documents as editable text from the ADF, the original must be  
loaded into the ADF with the top forward and face up. When scanning from the  
scanner glass, the original must be loaded with the top facing the right edge of the  
scanner glass.  
Also, make sure the document is not skewed. For more information, see Load an  
original on the scanner glass or Load an original in the automatic document feeder  
(ADF).  
•
Make sure the text on the document is clear.  
To successfully convert the document to editable text, the original must be clear  
and of high quality. The following conditions can cause the software to not convert  
the document successfully:  
ꢀ
ꢀ
ꢀ
ꢀ
The text on the original is faint or wrinkled.  
The text is too small.  
The structure of the document is too complex.  
The text is tightly spaced. For example, if the text that the software converts  
has missing or combined characters, "rn" might appear as "m."  
ꢀ
The text is on a colored background. Colored backgrounds can cause images  
in the foreground to blend too much.  
•
•
Choose the correct profile.  
Be sure to select a shortcut or preset that allows scanning as editable text. These  
options use scan settings designed to maximize the quality of your OCR scan. In  
Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X,  
use the Documents preset.  
Save your file in the correct format.  
If you want to extract just the text from the document, without any of the formatting  
of the original, select a plain text format (such as Text (.txt) or TXT). If you want to  
extract the text, as well as some of the formatting of the original, select Rich Text  
Format (such as Rich Text (.rtf) or RTF) or searchable PDF format (Searchable  
PDF (.pdf) or PDF-Searchable).  
50  
Scan  
 
4 HP Digital Solutions  
The printer includes a collection of digital solutions that can help you simplify and  
streamline your work. These digital solutions include the following:  
•
•
HP Direct Digital Filing (including Scan to Network Folder and Scan to Email)  
HP Digital Fax (including Fax to Network Folder and Fax to Email)  
NOTE: Scan to Email and Fax to Email features are only supported by HP  
Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.  
This section contains the following topics:  
•
•
•
•
What are HP Digital Solutions?  
Requirements  
Set up HP Digital Solutions  
Use the HP Digital Solutions  
What are HP Digital Solutions?  
HP Digital Solutions are a set of tools provided with this printer that can help improve  
your office productivity.  
HP Direct Digital Filing  
HP Direct Digital Filing provides robust, general-office scanning—as well as basic,  
versatile, document-management capabilities—for multiple users over a network. With  
HP Direct Digital Filing, you can simply walk up to the printer, touch a button on the  
printer’s control panel, and either scan documents directly to computer folders on your  
network or quickly share them with business partners as email attachments—and all  
without using additional scanning software.  
These scanned documents can be sent to a shared network folder for personal or  
group access or to one or more email addresses for quick sharing. In addition, you can  
configure specific scan settings for each scan destination, allowing you to make sure  
that the best settings are being used for each specific task.  
HP Digital Fax  
Never lose important faxes misplaced within a stack of paper pages again!  
With HP Digital Fax, you can save incoming, black-and-white faxes to a computer  
folder on your network for easy sharing and storage, or you can forward faxes through  
email—allowing you to receive important faxes from anywhere while working away  
from the office.  
In addition, you can turn off fax printing altogether — saving money on paper and ink,  
as well as helping reduce paper consumption and waste.  
HP Digital Solutions  
51  
       
Chapter 4  
Requirements  
Before you set up the HP Digital Solutions, make sure you have the following:  
For all HP Digital Solutions  
•
A network connection  
The printer can be connected either through a wireless connection or using an  
Ethernet cable.  
NOTE: If the printer is connected using a USB cable, you scan documents to  
a computer or attach scans to an email message using the HP software. For  
more information, see Scan an original. You can receive faxes to your computer  
using Fax to PC or Fax to Mac. For more information, see Receive faxes to  
your computer using HP Digital Fax (Fax to PC and Fax to Mac).  
•
The HP software  
HP recommends that you set up HP Digital Solutions using the HP software  
provided with the printer.  
TIP: If you would like to set up HP Digital Solutions without installing the HP  
software, you can use the printer’s embedded web server.  
For Scan to Network Folder, Fax to Network Folder  
•
An active network connection. You must be connected to the network.  
•
An existing Windows (SMB) shared folder  
For information about finding the computer name, see the documentation for your  
operating system.  
•
•
The network address for the folder  
On computer running Windows, network addresses are usually written in this  
format: \\mypc\sharedfolder\  
The name of the computer where the folder is located  
For information about finding the computer name, see the documentation for your  
operating system.  
•
•
Appropriate privileges on the shared folder  
You must have write access to the folder.  
A username and password for the shared folder (if necessary)  
For example, the Windows or Mac OS X username and password used to log onto  
the network.  
NOTE: HP Direct Digital Filing does not support Active Directory.  
For Scan to Email, Fax to Email  
NOTE: Scan to Email and Fax to Email are only supported by HP Officejet Pro  
8600 Plus and HP Officejet Pro 8600 Premium.  
•
•
•
A valid email address  
Outgoing SMTP server information  
An active Internet connection  
52  
HP Digital Solutions  
 
If you are setting up Scan to Email or Fax to Email on a computer running Windows,  
the setup wizard can automatically detect the email settings for the following email  
applications:  
•
•
•
•
•
•
Microsoft Outlook 2003–2007 (Windows XP, Windows Vista, and Windows 7)  
Outlook Express (Windows XP)  
Windows Mail (Windows Vista)  
Mozilla Thunderbird (Windows XP, Windows Vista, and Windows 7)  
Qualcomm Eudora (version 7.0 and above) (Windows XP and Windows Vista)  
Netscape (version 7.0) (Windows XP)  
However, if your email application is not listed above, you can still set up and use Scan  
to Email and Fax to Email if your email application meets the requirements listed in this  
section.  
Set up HP Digital Solutions  
You can set up HP Digital Solutions using the HP software provided with the printer—  
either using software wizards that you can open from the HP printer software  
(Windows) or HP Utility (Mac OS X).  
TIP: You can also use the printer's EWS to set up the HP Digital Solutions. For  
more information about using the EWS, see Embedded web server.  
NOTE: If you are using the printer in an IPv6-only network environment, you must  
set up the digital solutions using the EWS.  
This section contains the following topics:  
•
•
Set up HP Direct Digital Filing  
Set up HP Digital Fax  
Set up HP Direct Digital Filing  
To set up HP Direct Digital Filing, follow the appropriate instructions.  
NOTE: You can also use these steps to change settings in the future.  
This section contains the following topics:  
•
•
Set up Scan to Network Folder  
Set up Scan to Email  
Set up Scan to Network Folder  
You can configure up to 10 destination folders for each printer.  
NOTE: To use Scan to Network Folder, you must have created and configured the  
folder you are using on a computer connected to the network. You cannot create  
a folder from the printer's control panel. Also, make sure the folder preferences are  
set to provide read and write access. For more information about creating folders  
on the network and setting folder preferences, see the documentation for your  
operating system.  
Set up HP Digital Solutions  
53  
     
Chapter 4  
After you finish setting up Scan to Network Folder, the HP software automatically  
saves the configurations to the printer.  
To set up Scan to Network Folder, complete the following steps for your operating  
system.  
Windows  
1. Open the HP Printer Software. For more information, see Toolbox (Windows).  
2. Double-click Scanner Actions, and then double-click Scan to Network Folder  
Wizard.  
3. Follow the onscreen instructions.  
NOTE: After you create destination folders, you can use the printer’s EWS to  
customize the scan settings for these folders. On the last screen of the Scan to  
Network Folder Wizard, make sure the Launch embedded web server when  
finished check box is selected. When you click Finish, the EWS is displayed in  
your computer’s default web browser. For more information about the embedded  
web server, see Embedded web server.  
Mac OS X  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. Click Scan to Network Folder under the Scan Settings section, and then follow  
the onscreen instructions.  
NOTE: You can customize the scan settings for each destination folder.  
Embedded web server (EWS)  
1. Open the embedded web server (EWS). For more information, see Embedded web  
server.  
2. On the Home tab, click Network Folder Setup in the Setup box.  
3. Click New, and then follow the onscreen instructions.  
NOTE: You can customize the scan settings for each destination folder.  
4. After you have entered the required information about the network folder, click  
Save and Test to make sure the link to the network folder is working correctly. The  
entry is added to the Network Folder list.  
Set up Scan to Email  
You can use the printer to scan documents and send them to one or more email  
addresses as attachments—without additional scanning software. You do not need to  
scan files from your computer and attach them to email messages.  
NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP  
Officejet Pro 8600 Premium.  
To use the Scan to Email feature, complete the following preliminary steps:  
Set the Outgoing Email Profiles  
54  
HP Digital Solutions  
 
Configure the email address which will appear in the FROM portion of the email  
message sent by the printer. You can add up to 10 Outgoing Email Profiles. You can  
use the HP software installed on your computer to create these profiles.  
Add email addresses to the Email Address Book  
Manage the list of people to whom you can send email messages from the printer. You  
can add up to 15 email addresses with their corresponding contact names. You can  
also create email groups. To add email addresses, you must use the printer’s  
embedded web server (EWS).  
Configure other email options  
You can configure default SUBJECT and body text that is included in all email  
messages sent from the printer. To configure these options, you must use the printer’s  
EWS.  
Step 1: Set up the outgoing email profiles  
To set up the outgoing email profile used by the printer, complete the following steps  
for your operating system.  
Windows  
1. Open the HP printer software. For more information, see Toolbox (Windows).  
2. Double-click Scanner Actions, and then double-click Scan to Email Wizard..  
3. Click New, and then follow the onscreen instructions.  
NOTE: After you set the Outgoing Email Profile, you can use the printer’s  
embedded web server (EWS) to add more Outgoing Email Profiles, add email  
addresses to the Email Address Book, and configure other email options. To open  
the EWS automatically, make sure the Launch embedded web server when  
finished check box is selected on the last screen of the Scan to Email Wizard.  
When you click Finish, the EWS is displayed in your computer’s default web  
browser. For more information about the embedded web server, see Embedded  
web server  
Mac OS X  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. Click Scan to Email.  
3. Follow the onscreen instructions.  
4. After you have entered the required information about the network folder, click  
Save and Test to make sure the link to the network folder is working correctly. The  
entry is added to the Outgoing Email Profiles list.  
Embedded web server (EWS)  
1. Open the embedded web server (EWS). For more information, see Embedded web  
server.  
2. On the Home tab, click Outgoing Email Profiles in the Setup box.  
Set up HP Digital Solutions  
55  
Chapter 4  
3. Click New, and then follow the onscreen instructions.  
4. After you have entered the required information about the network folder, click  
Save and Test to make sure the link to the network folder is working correctly. The  
entry is added to the Outgoing Email Profile List.  
Step 2: Add email addresses to the Email Address Book  
To add email addresses to the Email Address Book, complete the following steps:  
1. Open the embedded web server (EWS). For more information, see Embedded web  
server.  
2. On the Scan tab, click Email Address Book.  
3. Click New to add a single email address.  
-Or-  
Click Group to create an email distribution list.  
NOTE: Before you can create an email distribution list, you must have already  
added at least one email address to the Email Address Book.  
4. Follow the onscreen instructions. The entry is added to the Email Address Book.  
NOTE: Contact names appear on the printer’s control-panel display and in  
your email application.  
Step 3: Configure other email options  
To configure other email options (such as configuring default SUBJECT and body text  
that is included in all email messages sent from the printer, as well as scan settings  
used when sending email from the printer), complete the following steps:  
1. Open the embedded web server (EWS). For more information, see Embedded web  
server.  
2. On the Scan tab, click Email Options.  
3. Change any settings, and then click Apply.  
Set up HP Digital Fax  
With HP Digital Fax, the printer automatically receives faxes and saves them directly to  
a network folder (Fax to Network Folder) or forwards them as email attachments (Fax  
to Email).  
NOTE: You can configure HP Digital Fax to use either Fax to Network Folder or to  
use Fax to Email. You cannot use both at the same time.  
NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP  
Officejet Pro 8600 Premium.  
Received faxes are saved as TIFF (Tagged Image File Format) or PDF files.  
CAUTION: HP Digital Fax is available for receiving black-and-white faxes only.  
Color faxes are printed instead of being saved.  
56  
HP Digital Solutions  
 
Windows  
1. Open the HP printer software.  
2. Double–click Fax Actions, and then double-click Digital Fax Setup Wizard.  
3. Follow the onscreen instructions.  
NOTE: After you set up HP Digital Fax, you can use the printer’s embedded web  
server (EWS) to edit HP Digital Fax settings. To open the EWS automatically, make  
sure the Launch embedded web server when finished check box is selected on  
the last screen of the Digital Fax Setup Wizard. When you click Finish, the EWS is  
displayed in your computer’s default web browser. For more information about the  
embedded web server, see Embedded web server.  
Mac OS X  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. Click Digital Fax Archive.  
3. Follow the onscreen instructions.  
4. After you have entered the required information, click Save and Test to make sure  
the link to the network folder is working correctly.  
Embedded web server (EWS)  
1. On the Home tab, click Fax to Email/Network Folder in the Setup box.  
2. Follow the onscreen instructions.  
3. After you have entered the required information, click Save and Test to make sure  
the link to the network folder is working correctly.  
Use the HP Digital Solutions  
To use the HP Digital Solutions available with the printer, follow the appropriate  
instructions.  
Use HP Scan to Network Folder  
1. Load your original print-side down on the right-front corner of the glass or print-side  
up in the ADF. For more information, see Load an original on the scanner glass or  
Load an original in the automatic document feeder (ADF).  
2. Touch Scan, and then touch Network Folder.  
3. On the control-panel display, select the name that corresponds to the folder you  
want to use.  
4. If prompted, enter the PIN.  
5. Change any scan settings, and then touch Start Scan.  
NOTE: The connection might take some time, depending on network traffic and  
connection speed.  
Use Scan to Email  
NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP  
Officejet Pro 8600 Premium.  
Use the HP Digital Solutions  
57  
     
Chapter 4  
1. Load your original print-side down on the right-front corner of the glass or print-side  
up in the ADF. For more information, see Load an original on the scanner glass or  
Load an original in the automatic document feeder (ADF).  
2. Touch Scan, and then touch Email.  
3. On the control-panel display, select the name that corresponds to the Outgoing  
Email Profile you want to use.  
4. If prompted, enter the PIN.  
5. Select the TO email address (the email recipient) or enter an email address.  
6. Enter or change the SUBJECT for the email message.  
7. Change any scan settings, and then touch Start Scan.  
NOTE: The connection might take some time, depending on network traffic and  
connection speed.  
Use HP Digital Fax  
After you set up HP Digital Fax, any black-and-white faxes that you receive print, by  
default, and then are saved to the designated destination—either the network folder or  
email address that you have specified:  
•
If you are using Fax to Network Folder, this process happens in the background.  
HP Digital Fax does not notify you when faxes are saved to the network folder.  
•
If you are using Fax to Email and if your email application is set to notify you when  
new email messages arrive in your inbox, you can see when new faxes arrive.  
NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP  
Officejet Pro 8600 Premium.  
58  
HP Digital Solutions  
 
5 Copy  
You can produce high-quality color and grayscale copies on a variety of paper types  
and sizes.  
NOTE: If you are copying a document when a fax arrives, the fax is stored in the  
printer's memory until the copying finishes. This can reduce the number of fax  
pages stored in memory.  
This section contains the following topics:  
•
•
Copy documents  
Change copy settings  
Copy documents  
You can make quality copies from the printer control panel.  
To copy documents  
1. Make sure you have paper loaded in the main tray. For more information, see Load  
media.  
2. Place your original face down on the scanner glass or face up in the ADF. For more  
information, see Load an original on the scanner glass or Load an original in the  
automatic document feeder (ADF).  
NOTE: If you are copying a photo, place the photo on the scanner glass face  
down, as shown on the icon on the edge of the scanner glass.  
3. Touch Copy.  
4. Change any additional settings. For more information, see Change copy settings.  
5. To start the copy job, touch Start Black or Start Color.  
NOTE: If you have a color original, selecting Start Black produces a black-  
and-white copy of the color original, while selecting Start Color produces a full-  
color copy of the color original.  
Change copy settings  
You can customize copy jobs using the various settings available from the printer's  
control panel, including the following:  
•
•
•
•
•
•
Number of copies  
Copy paper size  
Copy paper type  
Copy speed or quality  
Lighter/Darker settings  
Resizing originals to fit on different paper sizes  
Copy  
59  
         
Chapter 5  
You can use these settings for single copy jobs, or you can save settings to be used as  
defaults for future jobs.  
To change copy settings for a single job  
1. Touch Copy.  
2. Select the copy function settings you want to change.  
3. Touch Start Black or Start Color.  
To save the current settings as defaults for future jobs  
1. Touch Copy.  
2. Make any changes to the copy function settings, and then touch Settings.  
3. Touch (down arrow), and then select Set As New Defaults.  
4. Touch Yes, change defaults, and then select Done.  
60  
Copy  
   
6 Fax  
You can use the printer to send and receive faxes, including color faxes. You can  
schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly  
and easily to frequently used numbers. From the printer control panel, you can also set  
a number of fax options, such as resolution and the contrast between lightness and  
darkness on the faxes you send.  
NOTE: Before you begin faxing, make sure you have set up the printer correctly  
for faxing. You might have already done this as part of the initial setup, by using  
either the control panel or the HP software provided with the printer. You can verify  
the fax is set up correctly by running the fax setup test from the control panel. For  
more information on the fax test, see Test fax setup.  
This section contains the following topics:  
•
•
•
•
•
•
•
Send a fax  
Receive a fax  
Set up speed-dial entries  
Change fax settings  
Fax and digital phone services  
Fax over Internet Protocol  
Use reports  
Send a fax  
You can send a fax in a variety of ways. Using the printer control panel, you can send  
a black-and-white or color fax. You can also send a fax manually from an attached  
phone. This allows you to speak with the recipient before sending the fax.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
Send a standard fax  
Send a standard fax from the computer  
Send a fax manually from a phone  
Send a fax using monitor dialing  
Send a fax from memory  
Schedule a fax to send later  
Send a fax to multiple recipients  
Send a fax in Error Correction Mode  
Send a standard fax  
You can easily send a single- or multiple-page black-and-white or color fax by using  
the printer control panel.  
NOTE: If you need printed confirmation that your faxes were successfully sent,  
enable fax confirmation before sending any faxes.  
Fax  
61  
           
Chapter 6  
TIP: You can also send a fax manually from a phone or by using monitor dialing.  
These features allow you to control the pace of your dialing. They are also useful  
when you want to use a calling card to charge the call and you have to respond to  
tone prompts while dialing.  
To send a standard fax from the printer control panel  
1. Load your original print-side down on the right-front corner of the glass or print-side  
up in the ADF. For more information, see Load an original on the scanner glass or  
Load an original in the automatic document feeder (ADF).  
2. Touch Fax.  
3. Enter the fax number by using the keypad.  
TIP: To add a pause in the fax number you are entering, touch * repeatedly,  
until a dash (-) appears on the display.  
4. Touch Start Black or Start Color.  
If the printer detects an original loaded in the automatic document feeder, it sends  
the document to the number you entered.  
TIP: If the recipient reports issues with the quality of the fax you sent, you can  
try changing the resolution or contrast of your fax.  
Send a standard fax from the computer  
You can send a document on your computer as a fax, without printing a copy and  
faxing it from the printer.  
NOTE: Faxes sent from your computer by this method use the printer’s fax  
connection, not your Internet connection or computer modem. Therefore, make  
sure the printer is connected to a working telephone line and that the fax function is  
set up and functioning correctly.  
To use this feature, you must install the printer software using the installation program  
provided on the HP software CD provided with the printer.  
Windows  
1. Open the document on your computer that you want to fax.  
2. On the File menu in your software application, click Print.  
3. From the Name list, select the printer that has “fax” in the name.  
4. To change settings (such as selecting to send the document as a black fax or  
a color fax), click the button that opens the Properties dialog box. Depending on  
your software application, this button might be called Properties, Options, Printer  
Setup, Printer, or Preferences.  
5. After you have changed any settings, click OK.  
6. Click Print or OK.  
7. Enter the fax number and other information for the recipient, change any further  
settings for the fax, and then click Send Fax. The printer begins dialing the fax  
number and faxing the document.  
62  
Fax  
   
Mac OS X  
1. Open the document on your computer that you want to fax.  
2. From the File menu in your software application, click Print.  
3. Select the printer that has “(Fax)” in the name.  
4. Select Fax Information from the pop-up menu.  
NOTE: If you cannot find the pop-up menu, try clicking the blue disclosure  
triangle next to the Printer selection.  
5. Enter the fax number and other information in the boxes provided.  
TIP: To send a color fax, select Fax Options from the pop-up menu, and then  
click Color.  
6. Select any other fax options you want, and then click Fax to begin dialing the fax  
number and faxing the document.  
Send a fax manually from a phone  
Sending a fax manually allows you to make a phone call and talk with the recipient  
before you send the fax. This is useful if you want to inform the recipient that you are  
going to send them a fax before sending it. When you send a fax manually, you can  
hear the dial tones, telephone prompts, or other sounds through the handset on your  
telephone. This makes it easy for you to use a calling card to send your fax.  
Depending on how the recipient has their fax machine set up, the recipient might  
answer the phone, or the fax machine might take the call. If a person answers the  
phone, you can speak with the recipient before sending the fax. If a fax machine  
answers the call, you can send the fax directly to the fax machine when you hear the  
fax tones from the receiving fax machine.  
To send a fax manually from an extension phone  
1. Load your original print-side down on the right-front corner of the glass or print-side  
up in the ADF. For more information, see Load an original on the scanner glass or  
Load an original in the automatic document feeder (ADF).  
2. Touch Fax.  
3. Dial the number by using the keypad on the phone that is connected to the printer.  
NOTE: Do not use the keypad on the control panel of the printer when  
manually sending a fax. You must use the keypad on your phone to dial the  
recipient's number.  
Send a fax  
63  
   
Chapter 6  
4. If the recipient answers the telephone, you can engage in a conversation before  
sending your fax.  
NOTE: If a fax machine answers the call, you will hear fax tones from the  
receiving fax machine. Proceed to the next step to transmit the fax.  
5. When you are ready to send the fax, touch Start Black or Start Color.  
NOTE: If prompted, select Send Fax.  
If you were speaking with the recipient before sending the fax, inform the recipient  
that they should press Start on their fax machine after they hear fax tones.  
The telephone line is silent while the fax is transmitting. At this point, you can hang  
up the telephone. If you want to continue speaking with the recipient, remain on the  
line until the fax transmission is complete.  
Send a fax using monitor dialing  
Monitor dialing allows you to dial a number from the printer control panel as you would  
dial a regular telephone. When you send a fax using monitor dialing, you can hear the  
dial tones, telephone prompts, or other sounds through the speakers on the printer.  
This enables you to respond to prompts while dialing, as well as control the pace of  
your dialing.  
TIP: If you are using a calling card and do not enter your PIN fast enough, the  
printer might start sending fax tones too soon and cause your PIN not to be  
recognized by the calling card service. If this is the case, you can create a speed  
dial entry to store the PIN for your calling card. For more information, see Set up  
speed-dial entries.  
NOTE: Make sure the volume is turned on to hear a dial tone.  
To send a fax using monitor dialing from the printer control panel  
1. Load your originals. For additional information, see Load an original on the scanner  
glass or Load an original in the automatic document feeder (ADF).  
2. Touch Fax, and then touch Start Black or Start Color.  
If the printer detects an original loaded in the automatic document feeder, you hear  
a dial tone.  
3. When you hear the dial tone, enter the number by using the keypad on the printer  
control panel.  
4. Follow any prompts that might occur.  
TIP: If you are using a calling card to send a fax and you have your calling  
card PIN stored as a speed dial, when prompted to enter your PIN, touch  
(Speed Dial) to select the speed dial entry where you have your PIN  
stored.  
Your fax is sent when the receiving fax machine answers.  
Send a fax from memory  
You can scan a black-and-white fax into memory and then send the fax from memory.  
This feature is useful if the fax number you are trying to reach is busy or temporarily  
64  
Fax  
       
unavailable. The printer scans the originals into memory and sends them once it is able  
to connect to the receiving fax machine. After the printer scans the pages into memory,  
you can immediately remove the originals from the document feeder tray or scanner  
glass.  
NOTE: You can only send a black-and-white fax from memory.  
To send a fax from memory  
1. Load your originals. For additional information, see Load an original on the scanner  
glass or Load an original in the automatic document feeder (ADF).  
2. Touch Fax, and then touch Fax Options or Fax Settings.  
3. Touch Scan and Fax.  
4.  
Enter the fax number by using the keypad, touch  
(Speed Dial) to select  
a speed dial, or touch  
number.  
(Call History) to select a previously dialed or received  
5. Touch Start Fax.  
The printer scans the originals into memory and sends the fax when the receiving  
fax machine is available.  
Schedule a fax to send later  
You can schedule a black-and-white fax to be sent within the next 24 hours. This  
enables you to send a black-and-white fax late in the evening, when phone lines are  
not as busy or phone rates are lower, for example. The printer automatically sends  
your fax at the specified time.  
You can only schedule one fax to be sent at a time. You can continue to send faxes  
normally, however, while a fax is scheduled.  
NOTE: You can only send scheduled faxes in black-and-white.  
To schedule a fax from the printer control panel  
1. Load your originals. For additional information, see Load an original on the scanner  
glass or Load an original in the automatic document feeder (ADF).  
2. Touch Fax, and then touch Fax Options or Fax Settings.  
3. Touch Send Fax Later.  
4. Enter the send time by using the numeric keypad, touch AM or PM, and then select  
Done.  
5.  
Enter the fax number by using the keypad, touch  
(Speed Dial) to select  
a speed dial, or touch  
number.  
(Call History) to select a previously dialed or received  
6. Touch Start Fax.  
The printer scans all pages and the scheduled time appears on the display. The fax  
is sent at the scheduled time.  
Send a fax  
65  
   
Chapter 6  
To cancel a scheduled fax  
1. Touch the Send Fax Later message on the display.  
– OR –  
Touch Fax, and then select Fax Options or Fax Settings.  
2. Touch Cancel Scheduled Fax.  
Send a fax to multiple recipients  
You can send a fax to multiple recipients at once by grouping individual speed dial  
entries into group speed dial entries.  
To send a fax to multiple recipients using group speed dial  
1. Load your originals. For additional information, see Load an original on the scanner  
glass or Load an original in the automatic document feeder (ADF).  
2.  
Touch Fax, touch  
(Speed Dial), and then select the recipient group.  
3. Touch Start Black.  
If the printer detects an original loaded in the automatic document feeder, it sends  
the document to each number in the group speed dial entry.  
NOTE: You can only use group speed dial entries to send faxes in black and  
white, because of memory limitations. The printer scans the fax into memory  
then dials the first number. When a connection is made, it sends the fax and  
dials the next number. If a number is busy or not answering, the printer follows  
the settings for Busy Redial and No Answer Redial. If a connection cannot be  
made, the next number is dialed and an error report is generated.  
Send a fax in Error Correction Mode  
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by  
detecting errors that occur during transmission and automatically requesting  
retransmission of the erroneous portion. Phone charges are unaffected, or might even  
be reduced, on good phone lines. On poor phone lines, ECM increases sending time  
and phone charges, but sends the data much more reliably. The default setting is On.  
Turn ECM off only if it increases phone charges substantially, and if you can accept  
poorer quality in exchange for reduced charges.  
Before turning the ECM setting off, consider the following. If you turn ECM off:  
•
•
•
The quality and transmission speed of faxes you send and receive are affected.  
The Fax Speed is automatically set to Medium.  
You can no longer send or receive faxes in color.  
To change the ECM setting from the control panel  
1. From the Home screen, touch (right arrow), and then select Setup.  
2. Touch Fax Setup and then select Advanced Fax Setup.  
3. Select Error Correction Mode.  
4. Select On or Off.  
66  
Fax  
         
Receive a fax  
You can receive faxes automatically or manually. If you turn off the Auto Answer  
option, you must receive faxes manually. If you turn on the Auto Answer option (the  
default setting), the printer automatically answers incoming calls and receives faxes  
after the number of rings that are specified by the Rings to Answer setting. (The  
default Rings to Answer setting is five rings.)  
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-  
size paper, the printer reduces the fax so that it fits on the paper that is loaded. If you  
have disabled the Automatic Reduction feature, the printer prints the fax on two  
pages.  
NOTE: If you are copying a document when a fax arrives, the fax is stored in the  
printer memory until the copying finishes. This can reduce the number of fax pages  
stored in memory.  
•
•
•
•
•
•
•
•
•
Receive a fax manually  
Set up backup fax  
Reprint received faxes from memory  
Poll to receive a fax  
Forward faxes to another number  
Set the paper size for received faxes  
Set automatic reduction for incoming faxes  
Block unwanted fax numbers  
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)  
Receive a fax manually  
When you are on the phone, the person you are speaking with can send you a fax  
while you are still connected. This is referred to as manual faxing. Use the instructions  
in this section to receive a manual fax.  
NOTE: You can pick up the handset to talk or listen for fax tones.  
You can receive faxes manually from a phone that is:  
•
•
Directly connected to the printer (on the 2-EXT port)  
On the same phone line, but not directly connected to the printer  
To receive a fax manually  
1. Make sure the printer is turned on and you have paper loaded in the main tray.  
2. Remove any originals from the document feeder tray.  
3. Set the Rings to Answer setting to a high number to allow you to answer the  
incoming call before the printer answers. Or, turn off the Auto Answer setting so  
that the printer does not automatically answer incoming calls.  
Receive a fax  
67  
       
Chapter 6  
4. If you are currently on the phone with the sender, instruct the sender to press Start  
on their fax machine.  
5. When you hear fax tones from a sending fax machine, do the following:  
a. Touch Fax, and then select Start Black or Start Color.  
b. After the printer begins to receive the fax, you can hang up the phone or remain  
on the line. The phone line is silent during fax transmission.  
Set up backup fax  
Depending on your preference and security requirements, you can set up the printer to  
store all the faxes it receives, only the faxes it receives while the printer is in an error  
condition, or none of the faxes it receives.  
The following backup fax modes are available:  
On  
The default setting. When Backup fax is On, the printer stores all  
received faxes in memory. This enables you to reprint up to eight of the  
most recently printed faxes if they are still saved in memory.  
NOTE: When printer memory is low, it overwrites the oldest, printed  
faxes as it receives new faxes. If the memory becomes full of unprinted  
faxes, the printer stops answering incoming fax calls.  
NOTE: If you receive a fax that is too large, such as a very detailed  
color photo, it might not be stored in memory due to memory limitations.  
On Error Only  
Causes the printer to store faxes in memory only if an error condition  
exists that prevents the printer from printing the faxes (for example, if the  
printer runs out of paper). The printer continues to store incoming faxes  
as long as there is memory available. (If the memory becomes full, the  
printer stops answering incoming fax calls.) When the error condition is  
resolved, the faxes stored in memory print automatically, and then they  
are deleted from memory.  
Off  
Faxes are never stored in memory. For example, you might want to turn  
off Backup fax for security purposes. If an error condition occurs that  
prevents the printer from printing (for example, the printer runs out of  
paper), the printer stops answering incoming fax calls.  
NOTE: If backup fax is enabled and you turn the printer off, all faxes stored in  
memory are deleted, including any unprinted faxes that you might have received  
while the printer was in an error condition. You must contact the senders to ask  
them to resend any unprinted faxes. For a list of the faxes you have received, print  
the Fax Log. The Fax Log is not deleted when the printer is turned off.  
To set backup fax from the printer control panel  
1. Touch (right arrow), and then select Setup.  
2. Touch Fax Setup, and then select Advanced Fax Setup.  
3. Touch Backup Fax Reception.  
4. Touch On, On Error Only, or Off.  
Reprint received faxes from memory  
If you set the Backup fax mode to On, the received faxes are stored in memory,  
whether the printer has an error condition or not.  
68  
Fax  
       
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as  
new faxes are received. If all the stored faxes are unprinted, the printer does not  
receive any fax calls until you print or delete the faxes from memory. You might  
also want to delete the faxes in memory for security or privacy purposes.  
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most  
recently printed faxes, if they are still in memory. For example, you might need to  
reprint your faxes if you lost the copy of your last printout.  
To reprint faxes in memory from the printer control panel  
1. Make sure you have paper loaded in the main tray.  
2. Touch (right arrow), and then select Setup.  
3. Touch Tools or Fax Tools, and then select Reprint Faxes in Memory.  
The faxes are printed in the reverse order from which they were received with the  
most recently received fax printed first, and so on.  
4. If you want to stop reprinting the faxes in memory, touch (Cancel button).  
Poll to receive a fax  
Polling allows the printer to ask another fax machine to send a fax that it has in its  
queue. When you use the Poll to Receive feature, the printer calls the designated fax  
machine and requests the fax from it. The designated fax machine must be set for  
polling and have a fax ready to send.  
NOTE: The printer does not support polling pass codes. Polling pass codes are  
a security feature that require the receiving fax machine to provide a pass code to  
the printer it is polling in order to receive the fax. Make sure the printer you are  
polling does not have a pass code set up (or has not changed the default pass  
code) or the printer cannot receive the fax.  
To set up poll to receive a fax from the printer control panel  
1. Touch Fax, and then select Fax Settings or Other Methods.  
2. Touch Poll to Receive.  
3. Enter the fax number of the other fax machine.  
4. Touch Start Fax.  
Forward faxes to another number  
You can set up the printer to forward your faxes to another fax number. A received  
color fax is forwarded in black and white.  
HP recommends that you verify the number you are forwarding to is a working fax line.  
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.  
To forward faxes from the printer control panel  
1. Touch Setup.  
2. Touch Fax Settings or Fax Setup, and then select Advanced Fax Setup.  
3. Touch Fax Forwarding.  
Receive a fax  
69  
       
Chapter 6  
4. Touch On (Print and Forward) to print and forward the fax, or select On  
(Forward) to forward the fax.  
NOTE: If the printer is not able to forward the fax to the designated fax  
machine (for example, if it is not turned on), the printer prints the fax. If you set  
up the printer to print error reports for received faxes, it also prints an error  
report.  
5. At the prompt, enter the number of the fax machine intended to receive the  
forwarded faxes, and then touch Done. Enter the required information for each of  
the following prompts: start date, start time, end date, and end time.  
6. Fax forwarding is activated. Touch OK to confirm.  
If the printer loses power when fax forwarding is set up, it saves the fax forwarding  
setting and phone number. When the power is restored to the printer, the fax  
forwarding setting is still On.  
NOTE: You can cancel fax forwarding by selecting Off from the Fax  
Forwarding menu.  
Set the paper size for received faxes  
You can select the paper size for received faxes. The paper size you select should  
match what is loaded in your main tray. Faxes can be printed on Letter, A4, or Legal  
paper only.  
NOTE: If an incorrect paper size is loaded in the main tray when you receive  
a fax, the fax does not print and an error message appears on the display. Load  
Letter, A4, or Legal paper, and then touch OK to print the fax.  
To set the paper size for received faxes from the printer control panel  
1. Touch (right arrow), and then select Setup.  
2. Touch Fax Setup, and then select Basic Fax Setup.  
3. Touch Fax Paper Size, and then select an option.  
Set automatic reduction for incoming faxes  
The Automatic Reduction setting determines what the printer does if it receives a fax  
that is too large for the default paper size. This setting is turned on by default, so the  
image of the incoming fax is reduced to fit on one page, if possible. If this feature is  
turned off, information that does not fit on the first page is printed on a second page.  
Automatic Reduction is useful when you receive a Legal-size fax and Letter-size  
paper is loaded in the main tray.  
To set automatic reduction from the printer control panel  
1. Touch (right arrow), and then select Setup.  
2. Touch Fax Setup, and then select Advanced Fax Setup.  
3. Touch Automatic Reduction, and then select On or Off.  
Block unwanted fax numbers  
If you subscribe to a caller ID service through your phone provider, you can block  
specific fax numbers so the printer does not print faxes received from those numbers.  
70  
Fax  
           
When an incoming fax call is received, the printer compares the number to the list of  
junk fax numbers to determine if the call should be blocked. If the number matches  
a number in the blocked fax numbers list, the fax is not printed. (The maximum number  
of fax numbers you can block varies by model.)  
NOTE: This feature is not supported in all countries/regions. If it is not supported  
in your country/region, Junk Fax Blocker does not appear in the Fax Options or  
Fax Settings menu.  
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you  
are not subscribed to a Caller ID service.  
•
•
•
Add numbers to the junk fax list  
Remove numbers from the junk fax list  
Print a Junk Fax Report  
Add numbers to the junk fax list  
You can block specific numbers by adding them to the junk fax list.  
To add a number to the junk fax list  
1. Touch Setup.  
2. Touch Fax Setup, and then select Basic Fax Setup.  
3. Touch Junk Fax Blocker.  
4. A message appears stating that Caller ID is required to block junk faxes. Touch OK  
to continue.  
5. Touch Add Numbers.  
6. To select a fax number to block from the caller ID list, touch Select from Caller ID  
History.  
- or -  
To manually enter a fax number to block, touch Enter new number.  
7. After entering a fax number to block, touch Done.  
NOTE: Make sure you enter the fax number as it appears on the control-panel  
display, and not the fax number that appears on the fax header of the received  
fax, as these numbers can be different.  
Remove numbers from the junk fax list  
If you no longer want to block a fax number, you can remove a number from your junk  
fax list.  
To remove numbers from the list of junk fax numbers  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Basic Fax Setup.  
3. Touch (down arrow), and then touch Junk Fax Blocker or Junk Fax Blocker  
Setup.  
4. Touch Remove Numbers.  
5. Touch the number you want to remove, and then touch OK.  
Receive a fax  
71  
   
Chapter 6  
Print a Junk Fax Report  
Use the following procedure to print a list of blocked junk fax numbers.  
To print a Junk Fax Report  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Basic Fax Setup.  
3. Touch (down arrow), and then touch Junk Fax Blocker.  
4. Touch Print Reports, and then touch Junk Fax List.  
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)  
If the printer is connected to your computer with a USB cable, you can use HP Digital  
Fax (Fax to PC and Fax to Mac) to automatically receive faxes and save faxes directly  
to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your  
faxes easily and also eliminate the hassle of dealing with bulky paper files.  
NOTE: If the printer is connected to a network using an Ethernet cable or  
a wireless connection, you can use HP Digital Fax instead. For more information,  
see HP Digital Solutions.  
Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is  
received, you get an onscreen notification with a link to the folder where the fax is  
saved.  
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where  
X is the sender's information, Y is the date, and Z is the time that the fax was received.  
NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white  
faxes only. Color faxes are printed instead of being saved to the computer.  
This section contains the following topics:  
•
•
•
Fax to PC and Fax to Mac requirements  
Activate Fax to PC and Fax to Mac  
Modify Fax to PC or Fax to Mac settings  
Fax to PC and Fax to Mac requirements  
•
•
•
The administrator computer (the computer that activated the Fax to PC or Fax to  
Mac feature) must be on at all times. Only one computer can act as the Fax to PC  
or Fax to Mac administrator computer.  
The destination folder's computer or server must be on at all times. The destination  
computer must also be awake, faxes will not be saved if the computer is asleep or  
in hibernate mode.  
Paper must be loaded in the input tray. for more information, see Load media.  
72  
Fax  
     
Activate Fax to PC and Fax to Mac  
On a computer running Windows, you can use the Digital Fax Setup Wizard to activate  
Fax to PC. On a Macintosh computer, you can use HP Utility.  
To set up Fax to PC (Windows)  
1. From the computer desktop, click Start, select Programs or All Programs, select  
the folder for your HP printer, and then select the option for your HP printer.  
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.  
3. Follow the onscreen instructions.  
To set up Fax to Mac (Mac OS X)  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. Click the Applications icon on the HP Utility toolbar.  
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.  
Modify Fax to PC or Fax to Mac settings  
You can update the Fax to PC settings from your computer at any time from the Digital  
Fax Setup Wizard. You can update the Fax to Mac settings from HP Utility.  
You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer's  
control panel.  
To modify settings from the printer’s control panel  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.  
3. Select the setting that you want to change. You can change the following settings:  
•
View PC hostname: View the name of the computer that is set up to  
administer Fax to PC or Fax to Mac.  
•
Turn Off: Turn off Fax to PC or Fax to Mac.  
NOTE: Use the HP software on your computer to turn on Fax to PC or Fax  
to Mac.  
•
Disable Fax Print: Choose this option to print faxes as they are received. If you  
turn off printing, color faxes will still print.  
To modify settings from the HP software (Windows)  
1. From the computer desktop, click Start, select Programs or All Programs, select  
the folder for your HP printer, and then select the option for your HP printer.  
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.  
3. Follow the onscreen instructions.  
To modify settings from the HP software (Mac OS X)  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. Click the Applications on the HP Utility toolbar.  
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.  
Receive a fax  
73  
   
Chapter 6  
Turn off Fax to PC or Fax to Mac  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.  
3. Touch Turn Off.  
Set up speed-dial entries  
You can set up frequently used fax numbers as speed-dial entries. This lets you dial  
those numbers quickly by using the printer’s control panel.  
TIP: In addition to creating and managing speed-dial entries from the printer’s  
control panel, you can also use tools available on your computer, such as the HP  
software included with the printer and the printer’s embedded web server (EWS).  
For more information, see Printer management tools.  
This section contains the following topics:  
•
•
•
•
Set up and change speed-dial entries  
Set up and change group speed-dial entries  
Delete speed-dial entries  
Print a list of speed-dial entries  
Set up and change speed-dial entries  
You can store fax numbers as speed-dial entries.  
To set up speed-dial entries  
1. On the printer’s control panel, touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then select Speed Dial Setup.  
3. Touch Add/Edit Speed Dial, and then touch an unused entry number.  
4. Type the fax number, and then touch Next.  
NOTE: Be sure to include any pauses or other required numbers, such as an  
area code, an access code for numbers outside a PBX system (usually a 9 or  
0), or a long-distance prefix.  
5. Type the name for the speed-dial entry, and then touch Done.  
To change speed-dial entries  
1. On the printer’s control panel, touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then select Speed Dial Setup.  
3. Touch Add/Edit Speed Dial, and then touch the speed-dial entry you want to  
change.  
74  
Fax  
   
4. If you want to change the fax number, type the new number, and then touch Next.  
NOTE: Be sure to include any pauses or other required numbers, such as an  
area code, an access code for numbers outside a PBX system (usually a 9 or  
0), or a long-distance prefix.  
5. If you want to change the name of the speed-dial entry, type the new name, and  
then touch Done.  
Set up and change group speed-dial entries  
You can store groups of fax numbers as group speed-dial entries.  
To set up group speed-dial entries  
NOTE: Before you can create a group speed-dial entry, you must have already  
created at least one speed-dial entry.  
1. On the printer’s control panel, touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then select Speed Dial Setup.  
3. Touch Group Speed Dial, and then touch an unused entry number.  
4. Touch the speed-dial entries you want to include in the group speed-dial entry, and  
then touch OK.  
5. Type the name for the speed-dial entry, and then touch Done.  
To change group speed-dial entries  
1. On the printer’s control panel, touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then select Speed Dial Setup.  
3. Select Group Speed Dial, and then touch the entry you want to change.  
4. If you want to add or remove speed-dial entries from the group, touch the speed-  
dial entries you want to include or those you want to remove, and then touch OK.  
5. If you want to change the name of the group speed-dial, type the new name, and  
then touch Done.  
Delete speed-dial entries  
To delete speed-dial entries or group speed-dial entries, complete the following steps:  
1. On the printer’s control panel, touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Speed Dial Setup.  
3. Touch Delete Speed Dial, touch the entry you want to delete, and then touch Yes  
to confirm.  
NOTE: Deleting a group speed-dial entry does not delete the individual  
speed-dial entries.  
Set up speed-dial entries  
75  
   
Chapter 6  
Print a list of speed-dial entries  
To print a list of all of the speed-dial entries that have been set up, complete the  
following steps:  
1. Load paper in the tray. For more information, see Load media.  
2. On the printer’s control panel, touch (right arrow), and then touch Setup.  
3. Touch Fax Setup, and then touch Speed Dial Setup.  
4. Touch Print Speed Dial List.  
Change fax settings  
After completing the steps in the getting started guide that came with the printer, use  
the following steps to change the initial settings or to configure other options for faxing.  
•
•
•
•
•
•
•
•
Configure the fax header  
Set the answer mode (Auto answer)  
Set the number of rings before answering  
Change the answer ring pattern for distinctive ring  
Set the dial type  
Set the redial options  
Set the fax speed  
Set the fax sound volume  
Configure the fax header  
The fax header prints your name and fax number on the top of every fax you send. HP  
recommends that you set up the fax header by using the HP software provided with the  
printer. You can also set up the fax header from the printer control panel, as described  
here.  
NOTE: In some countries/regions, the fax header information is a legal  
requirement.  
To set or change the fax header  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Basic Fax Setup.  
3. Touch Fax Header.  
4. Enter your personal or company name, and then touch Done.  
5. Enter your fax number, and then touch Done.  
Set the answer mode (Auto answer)  
The answer mode determines whether the printer answers incoming calls.  
•
Turn on the Auto Answer setting if you want the printer to answer faxes  
automatically. The printer answers all incoming calls and faxes.  
•
Turn off the Auto Answer setting if you want to receive faxes manually. You must  
be available to respond in person to the incoming fax call or else the printer does  
not receive faxes.  
76  
Fax  
             
To set the answer mode  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Basic Fax Setup.  
3. Touch Auto Answer, and then touch On or Off.  
Set the number of rings before answering  
If you turn on the Auto Answer setting, you can specify how many rings occur before  
incoming calls are automatically answered.  
The Rings to Answer setting is important if you have an answering machine on the  
same phone line as the printer, because you want the answering machine to answer  
the phone before the printer does. The number of rings to answer for the printer should  
be greater than the number of rings to answer for the answering machine.  
For example, set your answering machine to a low number of rings and the printer to  
answer in the maximum number of rings. (The maximum number of rings varies by  
country/region.) In this setup, the answering machine answers the call and the printer  
monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice  
call, the answering machine records the incoming message.  
To set the number of rings before answering  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Basic Fax Setup.  
3. Touch Rings to Answer.  
4. Touch (up arrow) or (down arrow) to change the number of rings.  
5. Touch Done to accept the setting.  
Change the answer ring pattern for distinctive ring  
Many phone companies offer a distinctive ring feature that allows you to have several  
phone numbers on one phone line. When you subscribe to this service, each number is  
assigned a different ring pattern. You can set up the printer to answer incoming calls  
that have a specific ring pattern.  
If you connect the printer to a line with distinctive ring, have your telephone company  
assign one ring pattern to voice calls and another ring pattern to fax calls. HP  
recommends that you request double or triple rings for a fax number. When the printer  
detects the specified ring pattern, it answers the call and receives the fax.  
TIP: You can also use the Ring Pattern Detection feature in the printer’s control  
panel to set distinctive ring. With this feature, the printer recognizes and records the  
ring pattern of an incoming call and, based on this call, automatically determines  
the distinctive ring pattern assigned by your telephone company to fax calls.  
If you do not have a distinctive ring service, use the default ring pattern, which is All  
Rings.  
NOTE: The printer cannot receive faxes when the main phone number is off the  
hook.  
Change fax settings  
77  
       
Chapter 6  
To change the answer ring pattern for distinctive ring  
1. Verify that the printer is set to answer fax calls automatically.  
2. On the printer control panel, touch (right arrow), and then touch Setup.  
3. Touch Fax Setup, and then touch Advanced Fax Setup.  
4. Touch Distinctive Ring.  
5. A message appears stating that this setting should not be changed unless you  
have multiple numbers on the same telephone line. Touch Yes to continue.  
6. Do one of the following:  
•
Touch the ring pattern assigned by your telephone company to fax calls.  
- Or -  
•
Touch Ring Pattern Detection, and then follow the instructions on the printer’s  
control panel.  
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if  
you cancel the feature before it finishes, the ring pattern is automatically set to  
the default, which is All Rings.  
NOTE: If you are using either a PBX phone system that has different ring  
patterns for internal and external calls, you must call the fax number from an  
external number.  
Set the dial type  
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is  
Tone. Do not change the setting unless you know that your phone line cannot use tone  
dialing.  
NOTE: The pulse-dialing option is not available in all countries/regions.  
To set the dial type  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Basic Fax Setup.  
3. Touch (down arrow), and then touch Tone or Pulse Dialing.  
4. Touch to select Tone Dialing or Pulse Dialing.  
Set the redial options  
If the printer was unable to send a fax because the receiving fax machine did not  
answer or was busy, the printer attempts to redial based on the settings for the busy-  
redial and no-answer-redial options. Use the following procedure to turn the options on  
or off.  
•
Busy redial: If this option is turned on, the printer redials automatically if it receives  
a busy signal. The factory-set default for this option is On.  
•
No answer redial: If this option is turned on, the printer redials automatically if the  
receiving fax machine does not answer. The factory-set default for this option is  
Off.  
78  
Fax  
       
To set the redial options  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Advanced Fax Setup.  
3. Touch Busy Redial or No Answer Redial, and then select the appropriate options.  
Set the fax speed  
You can set the fax speed used to communicate between your printer and other fax  
machines when sending and receiving faxes.  
If you use one of the following, setting the fax speed to a slower speed might be  
required:  
•
•
•
•
An Internet phone service  
A PBX system  
Fax over Internet Protocol (FoIP)  
An integrated services digital network (ISDN) service  
If you experience problems sending and receiving faxes, try using a lower Fax Speed.  
The following table provides the available fax speed settings.  
Fax speed setting  
Fast  
Fax speed  
v.34 (33600 baud)  
v.17 (14400 baud)  
v.29 (9600 baud)  
Medium  
Slow  
To set the fax speed  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Advanced Fax Setup.  
3. Touch Fax Speed.  
4. Touch to select an option.  
Set the fax sound volume  
Use this procedure to increase or decrease the volume of the fax sounds.  
To set the fax sound volume  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Basic Fax Setup.  
3. Touch Fax Sound Volume.  
4. Touch to select Soft, Loud, or Off.  
Change fax settings  
79  
       
Chapter 6  
Fax and digital phone services  
Many telephone companies provide their customers with digital phone services, such  
as the following:  
•
DSL: A Digital subscriber line (DSL) service through your telephone company.  
(DSL might be called ADSL in your country/region.)  
•
•
•
PBX: A private branch exchange (PBX) phone system.  
ISDN: An integrated services digital network (ISDN) system.  
FoIP: A low-cost phone service that allows you to send and receive faxes with your  
printer by using the Internet. This method is called Fax over Internet Protocol  
(FoIP). For more information, see Fax over Internet Protocol.  
HP printers are designed specifically for use with traditional analog phone services. If  
you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might  
need to use digital-to-analog filters or converters when setting up the printer for faxing.  
NOTE: HP does not guarantee that the printer will be compatible with all digital  
service lines or providers, in all digital environments, or with all digital-to-analog  
converters. It is always recommended that you discuss with the telephone company  
directly for the correct setup options based on their line services provided.  
Fax over Internet Protocol  
You might be able to subscribe to a low cost phone service that allows you to send and  
receive faxes with your printer by using the Internet. This method is called Fax over  
Internet Protocol (FoIP).  
You probably use a FoIP service (provided by your telephone company) when you:  
•
•
Dial a special access code along with the fax number, or  
Have an IP converter box that connects to the Internet and provides analog phone  
ports for the fax connection.  
NOTE: You can only send and receive faxes by connecting a phone cord to the  
port labeled "1-LINE" on the printer. This means that your connection to the Internet  
must be done either through a converter box (which supplies regular analog phone  
jacks for fax connections) or your telephone company.  
TIP: Support for traditional fax transmission over any Internet protocol telephone  
systems are often limited. If you experience problems faxing, try using a slower fax  
speed or disabling the fax error-correction mode (ECM). However, if you turn off  
ECM, you cannot send and receive color faxes. (For more information about  
changing the fax speed, see Set the fax speed. For more information about using  
ECM, see Send a fax in Error Correction Mode.  
If you have questions about Internet faxing, contact your Internet faxing services  
support department or your local service provider for further assistance.  
80  
Fax  
     
Use reports  
You can set up the printer to print error reports and confirmation reports automatically  
for each fax you send and receive. You can also manually print system reports as  
required; these reports provide useful system information about the printer.  
By default, the printer is set to print a report only if there is a problem sending or  
receiving a fax. A confirmation message that indicates whether a fax was successfully  
sent appears briefly on the control-panel display after each transaction.  
NOTE: If the reports are not legible, you can check the estimated ink levels from  
the control panel or the HP software. For more information, see Printer  
management tools.  
NOTE: Ink level alerts and indicators provide estimates for planning purposes  
only. When you receive a low-ink alert, consider having a replacement cartridge  
available to avoid possible printing delays. You do not need to replace the ink  
cartridges until prompted to do so.  
NOTE: Ensure that the printhead and ink cartridges are in good condition and  
installed properly. For more information, see Work with ink cartridges.  
This section contains the following topics:  
•
•
•
•
•
•
•
Print fax confirmation reports  
Print fax error reports  
Print and view the fax log  
Clear the fax log  
Print the details of the last fax transaction  
Print a Caller ID Report  
View the Call History  
Print fax confirmation reports  
If you require printed confirmation that your faxes were successfully sent, follow these  
instructions to enable fax confirmation before sending any faxes. Select either On (Fax  
Send) or On (Send and Receive).  
The default fax confirmation setting is Off. This means that a confirmation report is not  
printed for each fax sent or received. A confirmation message indicating whether a fax  
was successfully sent appears briefly on the control-panel display after each  
transaction.  
NOTE: You can include an image of the first page of the fax on the Fax Sent  
Confirmation report if you select On (Fax Send) or On (Send and Receive), and if  
you scan the fax to send from memory or use the Scan and Fax option.  
To enable fax confirmation  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Fax Reports.  
Use reports  
81  
       
Chapter 6  
3. Touch Fax Confirmation.  
4. Touch to select one of the following options.  
Off  
Does not print a fax confirmation report when you send and receive  
faxes successfully. This is the default setting.  
On (Fax Send)  
Prints a fax confirmation report for every fax you send.  
On (Fax Receive) Prints a fax confirmation report for every fax you receive.  
On (Send and  
Receive)  
Prints a fax confirmation report for every fax you send and receive.  
To include an image of the fax on the report  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Reports, and then touch Fax Confirmation.  
3. Touch On (Fax Send) or On (Send and Receive).  
4. Touch Fax Confirmation with image.  
Print fax error reports  
You can configure the printer so that it automatically prints a report when there is an  
error during transmission or reception.  
To set the printer to print fax error reports automatically  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Fax Reports.  
3. Touch Fax Error Report.  
4. Touch to select one of the following.  
On (Send and  
Receive)  
Prints whenever a transmission error occurs.  
Off  
Prints whenever a receiving error occurs.  
On (Fax Send)  
Prints whenever a fax error occurs. This is the default setting.  
On (Fax Receive) Does not print any fax error reports.  
Print and view the fax log  
You can print a log of faxes that have been received and sent by the printer.  
To print the fax log from the printer control panel  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Fax Reports.  
3. Touch Fax Log.  
Clear the fax log  
Use the following steps to clear the fax log.  
82  
Fax  
           
NOTE: Clearing the fax log also deletes all faxes stored in memory.  
To clear the fax log  
1. Touch (right arrow), and then touch Setup.  
2. Do one of the following:  
•
Touch Tools.  
- Or -  
•
Touch Fax Setup, and then touch Fax Tools.  
3. Touch Clear Fax Log.  
Print the details of the last fax transaction  
The Last Fax Transaction report prints the details of the last fax transaction to occur.  
Details include the fax number, number of pages, and the fax status.  
To print the Last Fax Transaction report  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Fax Reports.  
3. Touch Last Transaction.  
Print a Caller ID Report  
Use the following procedure to print a list of Caller ID fax numbers.  
To print a Caller ID History Report  
1. Touch (right arrow), and then touch Setup.  
2. Touch Fax Setup, and then touch Fax Reports.  
3. Touch Caller ID Report.  
View the Call History  
Use the following procedure to view a list of all the calls placed from the printer.  
NOTE: The call history cannot be printed. You can only view it from the printer’s  
control panel display.  
To view the Call History  
1. Touch (right arrow), and then touch Fax.  
2.  
Touch  
(Call History).  
Use reports  
83  
       
7 Web Services  
The printer offers innovative, web-enabled solutions that can help you quickly access  
the Internet, obtain documents, and print them faster and with less hassle—and all  
without using a computer.  
NOTE: To use these web features, the printer must be connected to the Internet  
(either using an Ethernet cable or wireless connection). You cannot use these web  
features if the printer is connected using a USB cable.  
This section contains the following topics:  
•
•
•
•
What are Web Services?  
Set up Web Services  
Use Web Services  
Remove Web Services  
What are Web Services?  
The printer includes the following Web Services:  
HP ePrint  
Printer Apps  
•
•
HP ePrint  
HP ePrint is a free service from HP that allows you to print to your web-connected  
printer anytime, from any location. It’s as simple as sending an email to the email  
address assigned to your printer when you enable Web Services on the printer. No  
special drivers or software are needed. If you can send an email, you can print from  
anywhere, using HP ePrint.  
Once you have signed up for an account on ePrintCenter, you can sign in to view your  
HP ePrint job status, manage your HP ePrint printer queue, control who can use your  
printer’s HP ePrint email address to print, and get help for HP ePrint.  
Printer Apps  
Printer Apps allow you to easily locate and print preformatted web content, directly  
from your printer. You can also scan and store your documents digitally on the Web.  
Printer Apps provide a wide range of content, from store coupons to family activities,  
news, travel, sports, cooking, photos, and many more. You can even view and print  
your online images from popular photo sites.  
Certain Printer Apps also allow you to schedule the delivery of app content to your  
printer.  
Pre-formatted content designed specifically for your printer means no cut-off text and  
pictures, and no extra pages with only one line of text. On some printers, you can also  
choose paper and print quality settings on the print preview screen.  
All without even having to turn on your computer!  
84  
Web Services  
       
Set up Web Services  
To set up Web Services, complete the following steps.  
NOTE: Before you set up Web Services, make sure you are connected to the  
Internet using either a wired (Ethernet) or wireless connection.  
•
•
•
Set up Web Services using the HP printer software  
Set up Web Services using the printer’s control panel  
Set up Web Services using the embedded web server  
Set up Web Services using the HP printer software  
In addition to enabling key printer features, you can use the HP printer software that  
came with your printer to set up Web Services. If you didn’t set up Web Services when  
you installed the HP software on your computer, you can still use the software to set up  
Web Services.  
To set up Web Services, complete the following steps for your operating system:  
Windows  
1. From the computer desktop, click Start, select Programs or All Programs, click  
HP, click the folder for your printer, and then select the icon with your printer’s  
name.  
2. Double-click Web Connected Solutions, and then double-click ePrint Setup.  
The printer’s embedded web server opens.  
3. On the Web Services tab, click Setup in the Web Services Settings section.  
4. Click Accept Terms of Use and Enable Web Services, and then click Next.  
5. Click Yes to allow the printer to automatically check for and install product updates.  
6. If your network uses proxy settings when connecting to the Internet, enter these  
settings.  
7. Follow the instructions on the Web Services information sheet to finish the setup.  
Mac OS X  
L To set up and manage Web Services in Mac OS X, you can use the printer’s  
embedded web server (EWS). For more information, see Set up Web Services  
using the embedded web server.  
Set up Web Services using the printer’s control panel  
The printer’s control panel provides an easy way to set up and manage Web Services.  
To set up Web Services, complete the following steps:  
1. Make sure the printer is connected to the Internet.  
2.  
On the printer control panel, touch (Apps) or  
(HP ePrint).  
3. Touch Accept to accept the Web Services terms of use and enable Web Services.  
4. In the Auto Update screen, touch Yes to allow the printer to automatically check  
for and install product updates.  
Set up Web Services  
85  
     
Chapter 7  
5. If your network uses proxy settings when connecting to the Internet, enter these  
settings:  
a. Touch Enter Proxy.  
b. Enter the proxy server settings, and then touch Done.  
6. Follow the instructions on the Web Services information sheet to finish the setup.  
Set up Web Services using the embedded web server  
You can use the printer’s embedded web server (EWS) to set up and manage Web  
Services.  
To set up Web Services, complete the following steps:  
1. Open the EWS. For more information, see Embedded web server.  
2. On the Web Services tab, click Setup in the Web Services Settings section.  
3. Click Accept Terms of Use and Enable Web Services, and then click Next.  
4. Click Yes to allow the printer to automatically check for and install product updates.  
5. If your network uses proxy settings when connecting to the Internet, enter these  
settings.  
6. Follow the instructions on the Web Services information sheet to finish the setup.  
Use Web Services  
The following section describes how to use and configure Web Services.  
•
•
HP ePrint  
Printer Apps  
HP ePrint  
HP ePrint allows you to print to your web-connected printer anytime, from any location.  
To use HP ePrint, make sure to have the following:  
•
An Internet- and email-capable computer or mobile device  
•
An HP ePrint-capable printer on which Web Services has been enabled  
TIP: For more information about managing and configuring HP ePrint settings and  
to learn about the latest features, visit ePrintCenter (www.eprintcenter.com).  
86  
Web Services  
     
Print using HP ePrint  
To print documents using HP ePrint, complete the following steps:  
1. On your computer or mobile device, open your email application.  
NOTE: For information about using the email application on your computer or  
mobile device, see the documentation provided with the application.  
2. Create a new email message, and then attach the file that you want to print. For a  
list of files that can be printed using HP ePrint, as well as guidelines to follow when  
using HP ePrint, see Web Services and HP website specifications.  
3. Enter the printer’s email address in the “To” line of the email message, and then  
select the option to send the email message.  
NOTE: Make sure that the printer’s email address is the only address listed in  
the “To” line of the email message. If other email addresses are listed in the  
“To” line, the attachments you are sending might not print.  
Find the printer’s email address  
To display your printer’s HP ePrint email address, complete the following steps:  
1.  
From the Home screen, touch  
(HP ePrint).  
2. The email address for the printer appears on the display.  
TIP: To print the email address, touch Print.  
Turn off HP ePrint  
To turn off HP ePrint, complete the following steps:  
1.  
From the Home screen, touch  
2. Touch ePrint, and then touch Off.  
(HP ePrint), and then touch Settings.  
NOTE: To remove all Web Services, see Remove Web Services.  
Printer Apps  
Printer Apps allow you to easily locate and print pre-formatted web content, directly  
from your printer.  
Use Printer Apps  
To use the Printer Apps on your printer, touch Apps on the printer’s control panel  
display, and then touch the Print App you want to use.  
For more information about individual Printer Apps, visit (www.eprintcenter.com).  
Manage Printer Apps  
You can manage your Printer Apps with ePrintCenter. You can add, configure, or  
remove Printer Apps, and set the order in which they appear on your printer’s display.  
Use Web Services  
87  
           
Chapter 7  
NOTE: To manage Printer Apps from ePrintCenter, create an account on  
ePrintCenter and add your printer. For more information, see  
(www.eprintcenter.com.  
Turn off Printer Apps  
To turn off Printer Apps, complete the following steps:  
1.  
From the Home screen, touch  
2. Touch Apps, and then touch Off.  
(HP ePrint), and then touch Settings.  
NOTE: To remove all Web Services, see Remove Web Services.  
Remove Web Services  
To remove Web Services, complete the following steps:  
1.  
On the printer’s control panel display, touch  
Settings.  
(HP ePrint), and then touch  
2. Touch Remove Web Services.  
88  
Web Services  
   
8 Work with ink cartridges  
To ensure the best print quality from the printer, you need to perform some simple  
maintenance procedures. This section provides guidelines for handling the ink  
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the  
printhead.  
TIP: If you have problems copying documents, see Print quality troubleshooting.  
This section contains the following topics:  
•
•
•
•
•
•
Information on ink cartridges and the printhead  
Check the estimated ink levels  
Print with one or more depleted cartridges  
Replace the ink cartridges  
Store printing supplies  
Usage information collection  
Information on ink cartridges and the printhead  
The following tips help maintain HP ink cartridges and ensure consistent print quality.  
•
•
The instructions in this user guide are for replacing ink cartridges, and are not  
intended for first time installation.  
CAUTION: HP recommends that you replace any missing cartridges as soon  
as possible to avoid print quality issues and possible extra ink usage or damage  
to the ink system. Never turn off the printer when ink cartridges are missing.  
•
•
Keep all ink cartridges in the original sealed packages until they are needed.  
Be sure to turn off the printer properly. For more information, see Turn the printer  
off.  
•
•
Store ink cartridges at room temperature (15-35° C or 59-95° F).  
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of  
the cartridges.  
•
•
Handle ink cartridges carefully. Dropping, jarring, or rough handling during  
installation can cause temporary printing problems.  
If you are transporting the printer, do the following to prevent ink leaking from the  
printer or other damage from occurring to the printer:  
ꢀ
Make sure you turn off the printer by pressing the  
(Power button). Wait until  
all sounds of internal motion stop before unplugging the printer. For more  
information, see Turn the printer off.  
ꢀ
ꢀ
Make sure you leave the ink cartridges and printhead installed.  
The printer must be transported sitting flat; it should not be placed on its side,  
back, front, or top.  
Work with ink cartridges  
89  
     
Chapter 8  
Related topics  
•
•
Check the estimated ink levels  
Printhead maintenance  
Check the estimated ink levels  
You can check the estimated ink levels from the printer software or from the printer  
control panel. For information about using these tools, see Printer management tools  
and Use the printer control panel. You can also print the Printer Status page to view  
this information (see Understand the Printer Status Report).  
NOTE: Ink level alerts and indicators provide estimates for planning purposes  
only. When you receive a low-ink alert, consider having a replacement cartridge  
available to avoid possible printing delays. You do not have to replace the  
cartridges until you are prompted to do so.  
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge  
that has been used in another printer, the ink level indicator might be inaccurate or  
unavailable.  
NOTE: Ink from the cartridges is used in the printing process in a number of  
different ways, including in the initialization process, which prepares the printer and  
cartridges for printing, and in printhead servicing, which keeps print nozzles clear  
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it  
is used. For more information, see www.hp.com/go/inkusage.  
Print with one or more depleted cartridges  
The printer can operate with one or more depleted cartridges. However, printing with  
depleted cartridges slows the printer and affects the quality of printed documents. If the  
black cartridge is depleted, blacks are not as dark. If a color cartridge is depleted,  
output is in grayscale. When possible, replace the depleted cartridge. Do not remove  
the depleted cartridge until you have a new ink cartridge available to replace. For  
information about how to install new cartridges, see Replace the ink cartridges.  
CAUTION: Wait until you have a new ink cartridge available before removing the  
old ink cartridge. Do not leave the ink cartridge outside of the printer for an  
extended period of time. This can result in damage to both the printer and the ink  
cartridge.  
Replace the ink cartridges  
NOTE: For information on recycling used ink supplies, see HP inkjet supplies  
recycling program.  
If you do not already have replacement ink cartridges for the printer, see Ink cartridges  
and printheads.  
90  
Work with ink cartridges  
         
NOTE: At this time, some portions of the HP website are available in English only.  
CAUTION: HP recommends that you replace any missing cartridges as soon as  
possible to avoid print quality issues and possible extra ink usage or damage to the  
ink system. Never turn off the printer when ink cartridges are missing.  
Use these steps to replace the ink cartridges.  
To replace the ink cartridges  
1. Make sure the printer is turned on.  
2. Open the ink cartridge access door.  
NOTE: Wait until the print carriage stops moving before proceeding.  
3. Press the front of the ink cartridge to release it, and then remove it from the slot.  
4. Remove the new ink cartridge from its packaging.  
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until  
it is securely installed in the slot.  
CAUTION: Do not lift the latch handle on the print carriage to install the ink  
cartridges. Doing so could cause the printhead or ink cartridges to be  
incorrectly seated, which can cause errors or print quality problems. The latch  
must remain down in order to correctly install the ink cartridges.  
Replace the ink cartridges  
91  
Chapter 8  
Make sure that you insert the ink cartridge into the slot that has the same colored  
letter as the color you are installing.  
6. Repeat steps 3 through 5 for each ink cartridge you are replacing.  
7. Close the ink cartridge access door.  
Related topics  
Ink cartridges and printheads  
Store printing supplies  
Ink cartridges can be left in the printer for extended periods of time. However, to assure  
optimal ink cartridge health, be sure to turn off the printer properly. For more  
information, see Turn the printer off.  
Usage information collection  
The HP cartridges used with this printer contain a memory chip that assists in the  
operation of the printer.  
In addition, this memory chip collects a limited set of information about the usage of the  
printer, which might include the following: the date when the cartridge was first  
installed, the date when the cartridge was last used, the number of pages printed using  
the cartridge, the page coverage, the printing modes used, any printing errors that  
might have occurred, and the printer model. This information helps HP design future  
printers to meet our customers' printing needs.  
The data collected from the cartridge memory chip does not contain information that  
can be used to identify a customer or user of the cartridge or their printer.  
HP collects a sampling of the memory chips from cartridges returned to HP's free  
return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory  
chips from this sampling are read and studied in order to improve future HP printers.  
HP partners who assist in recycling this cartridge might have access to this data, as  
well.  
Any third party possessing the cartridge might have access to the anonymous  
information on the memory chip. If you prefer to not allow access to this information,  
you can render the chip inoperable. However, after you render the memory chip  
inoperable, the cartridge cannot be used in an HP printer.  
92  
Work with ink cartridges  
   
If you are concerned about providing this anonymous information, you can make this  
information inaccessible by turning off the memory chip's ability to collect the printer's  
usage information:  
To turn off usage information collection  
1. On the printer control panel, touch (right arrow), and then touch Setup.  
2. Select Preferences, and then select Cartridge Chip Information.  
3. Touch OK to turn off usage information collection.  
NOTE: If you turn off the memory chip's ability to collect the printer's usage  
information, you can still continue to use the cartridge in the HP printer.  
Usage information collection  
93  
9 Solve a problem  
The information in this section suggests solutions to common problems. If your printer  
is not operating correctly and these suggestions did not solve your problem, try using  
one of the following support services to obtain assistance.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
HP support  
General troubleshooting tips and resources  
Solve printer problems  
Print quality troubleshooting  
Solve paper-feed problems  
Solve copy problems  
Solve scan problems  
Solve fax problems  
Solve problems using Web Services and HP websites  
Solve HP Digital Solutions problems  
Solve memory device problems  
Solve wired (Ethernet) network problems  
Solve wireless problems  
Configure your firewall software to work with the printer  
Solve printer management problems  
Troubleshoot installation issues  
Understand the Printer Status Report  
Printhead maintenance  
Understand the network configuration page  
Clear jams  
HP support  
If you have a problem, follow these steps  
1. Check the documentation that came with the printer.  
2. Visit the HP online support website at www.hp.com/go/customercare. This website  
provides information and utilities that can help you correct many common printer  
problems. HP online support is available to all HP customers. It is the fastest  
source for up-to-date printer information and expert assistance and includes the  
following features:  
•
•
•
•
Fast access to qualified online support specialists  
HP software and driver updates for the HP printer  
Valuable troubleshooting information for common problems  
Proactive printer updates, support alerts, and HP newsgrams that are available  
when you register the printer  
94  
Solve a problem  
     
For more information, see Obtain electronic support.  
3. Call HP support. Support options and availability vary by printer, country/region,  
and language. For more information, see HP support by phone.  
Obtain electronic support  
To find support and warranty information, go to the HP website at www.hp.com/go/  
customercare. This website provides information and utilities that can help you correct  
many common printer problems. If prompted, select your country/region, and then click  
Contact HP for information about calling for technical support.  
This website also offers technical support, drivers, supplies, ordering information and  
other options such as:  
•
•
•
•
Access online support pages.  
Send HP an email message for answers to your questions.  
Connect with an HP technician by using online chat.  
Check for HP software updates.  
You can also obtain support from the HP software for Windows or Mac OS X, which  
provide easy, step-by-step solutions to common printing problems. For more  
information, see Printer management tools.  
Support options and availability vary by printer, country/region, and language.  
HP support by phone  
The phone support numbers and associated costs listed here are those in effect at time  
of publication and are applicable only for calls made on a land line. Different rates may  
apply for mobile phones.  
For the most current HP list of telephone support numbers and call costs information,  
see www.hp.com/go/customercare. This website provides information and utilities that  
can help you correct many common printer problems.  
During the warranty period, you may obtain assistance from the HP Customer Care  
Center.  
NOTE: HP does not provide telephone support for Linux printing. All support is  
provided online at the following website: https://launchpad.net/hplip. Click the Ask  
a question button to begin the support process.  
The HPLIP website does not provide support for Windows or Mac OS X. If you are  
using these operating systems, see www.hp.com/go/customercare. This website  
provides information and utilities that can help you correct many common printer  
problems.  
This section contains the following topics:  
•
•
•
•
Before you call  
Phone support period  
Telephone support numbers  
After the phone support period  
HP support  
95  
       
Chapter 9  
Before you call  
Call HP support while you are in front of the computer and the printer. Be prepared to  
provide the following information:  
•
•
•
•
Model number  
Serial number (located on the back or bottom of the printer)  
Messages that appear when the situation occurs  
Answers to these questions:  
ꢀ
ꢀ
ꢀ
Has this situation happened before?  
Can you re-create it?  
Did you add any new hardware or software to your computer at about the time  
that this situation began?  
ꢀ
Did anything else occur prior to this situation (such as a thunderstorm or  
moving the printer)?  
Phone support period  
One year of phone support is available in North America, Asia Pacific, and Latin  
America (including Mexico).  
Telephone support numbers  
In many locations, HP provides toll free telephone support during the warranty period.  
However, some of the support numbers might not be toll free.  
96  
Solve a problem  
       
For the most current list of telephone support numbers, see www.hp.com/go/  
customercare. This website provides information and utilities that can help you correct  
many common printer problems.  
www.hp.com/support  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ꢌꢊꢌꢌꢀꢄꢄꢄꢀꢈꢅ  
ﻥ
ﺍﻷﺭﺩ
 
$IULFDꢀꢁ(QJOLVKꢀVSHDNLQJꢂ  
$IULTXHꢀꢁIUDQFRSKRQHꢂ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
$OJ«ULH  
$UJHQWLQDꢀꢁ%XHQRVꢀ$LUHVꢂ  
$UJHQWLQD  
$XVWUDOLD  
$XVWUDOLDꢀꢁRXWꢎRIꢎZDUUDQW\ꢂ  
˜VWHUUHLFK  
ꢃꢄꢅꢀꢆꢆꢀꢄꢇꢈꢉꢊꢅꢄ  
ꢃꢇꢇꢀꢆꢀꢈꢋꢋꢇꢀꢋꢄꢇꢌ  
ꢌꢄꢆꢀꢍꢅꢄꢀꢄꢊꢌ  
ꢌꢄꢆꢀꢍꢅꢀꢄꢄꢀꢊꢌ  
ꢉꢈꢎꢆꢆꢎꢈꢅꢌꢊꢎꢆꢍꢌꢌ  
ꢌꢎꢊꢌꢌꢎꢉꢉꢉꢎꢉꢌꢌꢌ  
ꢆꢇꢌꢌꢀꢅꢄꢆꢀꢆꢈꢅ  
ꢆꢋꢌꢄꢀꢋꢆꢌꢀꢋꢆꢌ  
ZZZꢒKSꢒFRPꢑDIUꢑVXSSRUWꢑFFꢎHQ  
ZZZꢒKSꢒFRPꢑDIUꢑVXSSRUWꢑFFꢎIU  
ﺮ
ﺍﻟﺠﺰﺍﺋ
 
뼑霢  
ꢆꢉꢊꢊꢎꢇꢌꢌꢇ  
ZZZꢒKSꢒFRPꢑVXSSRUWꢑNRUHD  
ZZZꢒKSꢒFRPꢑVXSSRUW  
/X[HPERXUJꢀꢁ)UDQ©DLVꢂ  
ꢃꢇꢉꢄꢀꢋꢌꢌꢀꢈꢌꢀꢌꢌꢍ  
ꢌꢒꢆꢉꢀ೼ꢑPLQ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
/X[HPEXUJꢀꢁ'HXWVFKꢂ  
ꢃꢇꢉꢄꢀꢋꢌꢌꢀꢈꢌꢀꢌꢌꢅ  
ꢌꢒꢆꢉꢀ೼ꢑ0LQ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
0DGDJDVFDU  
0DJ\DURUV]£J  
ꢄꢍꢄꢀꢄꢍꢄꢀꢉꢆꢀꢄꢆꢀꢄꢆ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒKXꢑVXSSRUWꢑFF  
ZZZꢒKSꢒFRPꢑVXSSRUWꢑDXVWUDOLD  
ZZZꢒKSꢒFRPꢑVXSSRUWꢑDXVWUDOLD  
ZZZꢒKSꢒFRPꢑDWꢑVXSSRUWꢑFF  
ꢌꢍꢀꢈꢌꢀꢄꢌꢌꢀꢍꢄꢋ  
ꢅꢐꢄꢀ+8)ꢑSHUFꢀYH]HW«NHVꢀWHOHIRQUD  
ꢃꢈꢇꢀꢌꢊꢄꢌꢀꢊꢅꢀꢈꢈꢆꢅ  
0DOD\VLD  
0DXULWLXV  
ꢆꢊꢌꢌꢀꢊꢊꢀꢊꢉꢊꢊ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒQOꢑVXSSRUWꢑFF  
GRSSHOWHUꢀ2UWVWDULI  
ꢄꢍꢄꢀꢄꢍꢄꢀꢄꢆꢌꢀꢈꢌꢈꢀ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
%HOJL-  
ﻦ
ﺍﻟﺒﺤﺮﻳ
 
ꢆꢅꢄꢆꢄꢌꢈꢋ  
0«[LFRꢀꢁ&LXGDGꢀGHꢀ0«[LFRꢂ ꢉꢉꢎꢉꢄꢉꢊꢎꢋꢋꢄꢄ  
0«[LFR  
ꢃꢇꢄꢀꢌꢅꢊꢀꢍꢌꢌꢀꢌꢆꢋ  
ZZZꢒKSꢒEHꢑVXSSRUWꢑFFꢎQO  
ꢌꢆꢎꢊꢌꢌꢎꢈꢅꢄꢎꢍꢊꢇꢍꢊ  
ꢌꢊꢌꢆꢀꢌꢌꢉꢀꢌꢆꢌ  
ꢃꢇꢆꢀꢌꢋꢌꢌꢀꢄꢌꢄꢌꢀꢆꢍꢉ  
3HDNꢀ+RXUVꢏꢀꢌꢐꢌꢉꢉꢀ೼ꢀSꢑP  
/RZꢀ+RXUVꢏꢀꢌꢐꢄꢅꢀ೼ꢀSꢑP  
0DURF  
1HGHUODQG  
%HOJLTXH  
ꢃꢇꢄꢀꢌꢅꢊꢀꢍꢌꢌꢀꢌꢄꢌ  
3HDNꢀ+RXUVꢏꢀꢌꢐꢌꢉꢉꢀ೼ꢑPꢀ/RZꢀ+RXUVꢏ  
ꢌꢐꢄꢅꢀ೼ꢑP  
ꢉꢉꢎꢆꢆꢎꢈꢌꢌꢈꢎꢅꢅꢉꢆ  
ꢌꢎꢊꢌꢌꢎꢅꢌꢋꢎꢅꢅꢉꢆ  
ZZZꢒKSꢒEHꢑVXSSRUWꢑFFꢎIU  
ꢌꢒꢆꢌꢀ೼ꢑ0LQ  
1HZꢀ=HDODQG  
1LJHULD  
1RUJH  
ꢌꢊꢌꢌꢀꢈꢈꢆꢀꢆꢈꢅ  
ꢁꢌꢆꢂꢀꢄꢅꢆꢀꢄꢇꢄꢌ  
ꢃꢈꢅꢀꢊꢆꢉꢀꢍꢄꢀꢌꢅꢌ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒQRꢑVXSSRUWꢑFF  
%UDVLOꢀꢁ6DRꢀ3DXORꢂ  
%UDVLO  
&DQDGD  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ꢆꢎꢁꢊꢌꢌꢂꢎꢈꢅꢈꢎꢍꢊꢇꢍꢀꢁꢆꢎꢊꢌꢌꢀKS ZZZꢒKSꢒFRPꢑVXSSRUW  
VWDUWHUꢀS§ꢀꢌꢐꢉꢋꢀ.UꢀSHUꢀPLQꢒꢐꢀ  
GHUHWWHUꢀꢌꢐꢇꢋꢀ.UꢀSHUꢀPLQꢒꢀ  
)UDꢀPRELOWHOHIRQꢀJMHOGHUꢀ  
PRELOWHOHIRQWDNVWHUꢒ  
LQYHQWꢂ  
&HQWUDOꢀ$PHULFDꢀ ꢀ7KH  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
&DULEEHDQ  
&KLOH  
Ё೑  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ꢄꢈꢅꢋꢆꢅꢅꢇ  
ﻥ
ﻤﺎ
ﻋ
ُ  
ꢊꢌꢌꢎꢇꢍꢌꢎꢋꢋꢋ  
ꢆꢌꢍꢊꢍꢊꢅꢋꢊꢌ  
ꢊꢌꢌꢎꢊꢆꢌꢎꢇꢊꢊꢊ  
ꢉꢅꢆꢎꢍꢌꢍꢎꢋꢆꢋꢆ  
ꢌꢆꢎꢊꢌꢌꢌꢎꢉꢆꢎꢈꢅꢈꢍꢎꢊꢇꢍꢊ  
ꢌꢎꢊꢌꢌꢎꢌꢆꢆꢎꢆꢌꢈꢍ  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
3DQDP£  
3DUDJXD\  
3HU¼  
ꢆꢎꢊꢌꢌꢎꢅꢆꢆꢎꢄꢊꢊꢈ  
ꢌꢌꢋꢀꢊꢌꢌꢀꢉꢈꢀꢆꢀꢌꢌꢌꢍ  
ꢌꢎꢊꢌꢌꢎꢆꢌꢆꢆꢆ  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒSOꢑZVSDUFLHꢑFF  
ZZZꢒKSꢒFRPꢑVXSSRUWꢑFKLQD  
Ё೑  
ZZZꢒKSꢒFRPꢑVXSSRUWꢑFKLQD  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒF]ꢑVXSSRUWꢑFF  
&RORPELDꢀꢁ%RJRW£ꢂ  
&RORPELD  
&RVWDꢀ5LFD  
ÎHVN£ꢀUHSXEOLND  
3KLOLSSLQHV  
ꢄꢀꢊꢍꢅꢀꢇꢉꢉꢆ  
ꢁꢄꢄꢂꢀꢉꢊꢇꢀꢈꢇꢀꢅꢇꢀ  
3ROVND  
.RV]WꢀSRĄÇF]HQLDꢏꢎꢀ]ꢀWHOꢒꢀ  
VWDFMRQDUQHJRꢀMDNꢀ]DꢀꢆꢀLPSXOVꢀZJꢀ  
WDU\I\ꢀRSHUDWRUDꢐꢎꢀ]ꢀWHOꢒꢀ  
ꢊꢆꢌꢀꢄꢄꢄꢀꢄꢄꢄ  
ꢆꢒꢉꢇꢀ&=1ꢑPLQ  
NRPµUNRZHJRꢀZJꢀWDU\I\ꢀRSHUDWRUDꢒ  
'DQPDUN  
ꢃꢈꢉꢀꢅꢌꢀꢄꢌꢄꢀꢊꢈꢉ  
ZZZꢒKSꢒGNꢑVXSSRUWꢑFF  
3RUWXJDO  
ꢃꢇꢉꢆꢀꢊꢌꢊꢀꢄꢌꢆꢀꢈꢋꢄ  
ZZZꢒKSꢒSWꢑVXSRUWHꢑFF  
2SNDOGꢏꢀꢌꢐꢆꢈꢉꢀꢁNUꢒꢀSUꢒꢀPLQꢒꢂꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ  
&XVWRꢏꢀꢊꢀF¬QWLPRVꢀQRꢀSULPHLURꢀ  
PLQXWRꢀHꢀꢇꢀF¬QWLPRVꢀUHVWDQWHVꢀ  
PLQXWRV  
3UꢒꢀPLQꢒꢀPDQꢎOºUꢀꢌꢊꢒꢌꢌꢎꢆꢋꢒꢇꢌꢏꢀꢌꢐꢄꢉꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ  
3UꢒꢀPLQꢒꢀºYULJHꢀWLGVSXQNWHUꢏꢀꢌꢐꢆꢄꢉ  
3XHUWRꢀ5LFR  
5HS¼EOLFDꢀ'RPLQLFDQD  
5HXQLRQ  
ꢆꢎꢊꢅꢅꢎꢄꢇꢄꢎꢌꢉꢊꢋ  
ꢆꢎꢊꢌꢌꢎꢅꢆꢆꢎꢄꢊꢊꢈ  
ꢌꢊꢄꢌꢀꢊꢋꢌꢀꢇꢄꢇ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒURꢑVXSSRUWꢑFF  
(FXDGRUꢀꢁ$QGLQDWHOꢂ  
(FXDGRUꢀꢁ3DFLILWHOꢂ  
ꢆꢎꢋꢋꢋꢎꢆꢆꢋꢀ ℡  
ꢊꢌꢌꢎꢅꢆꢆꢎꢄꢊꢊꢈ  
ꢆꢎꢊꢌꢌꢎꢄꢄꢉꢎꢉꢄꢊꢀ ℡  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ꢊꢌꢌꢎꢅꢆꢆꢎꢄꢊꢊꢈ  
5RP¤QLD  
ꢌꢊꢌꢆꢀꢌꢇꢇꢀꢇꢋꢌ  
ꢁꢌꢄꢆꢀꢄꢌꢈꢀꢅꢌꢋꢌꢂ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
(Oꢀ6DOYDGRU  
(VSD³D  
ꢁꢌꢄꢂꢀꢍꢋꢆꢌꢍꢌꢄ  
ﺮ
ﻣﺼ
 
̷͕͘͘͏ͦꢀꢁ̳͕͉͇͑͘ꢂ  
̷͕͘͘͏ͦꢀꢁ̸͇͔͙͑ꢎ̶͙͈͚͌͌͗͗͊ꢂ ꢊꢆꢄꢀꢇꢇꢄꢀꢈꢄꢈꢌ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
6LQJDSRUH  
6ORYHQVN£ꢀUHSXEOLND  
6RXWKꢀ$IULFDꢀꢁ56$ꢂ  
6XRPL  
ꢈꢋꢉꢀꢅꢅꢅꢀꢇꢄꢊꢈ  
ZZZꢒKSꢒUXꢑVXSSRUWꢑFF  
ZZZꢒKSꢒUXꢑVXSSRUWꢑFF  
ﺔ
ﺍﻟﺴﻌﻮﺑﻴ
 
ZZZꢒKSꢒFRPꢑVXSSRUWꢑVLQJDSRUH  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑ]DꢑVXSSRUWꢑFF  
ZZZꢒKSꢒILꢑWXNLꢑFF  
ꢊꢌꢌꢎꢍꢆꢍꢌ  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒHVꢑVRSRUWHꢑFF  
ꢃꢇꢈꢀꢋꢌꢄꢀꢌꢆꢌꢀꢌꢉꢋ  
ꢌꢒꢋꢈꢀ೼ꢀSꢑP  
ꢊꢌꢌꢀꢊꢋꢅꢀꢆꢈꢆꢉ  
)UDQFH  
'HXWVFKODQG  
ꢃꢇꢇꢀꢌꢋꢍꢋꢀꢇꢄꢌꢀꢈꢇꢉ  
ZZZꢒKSꢒFRPꢑIUꢑVXSSRUWꢑFF  
ZZZꢒKSꢒFRPꢑGHꢑVXSSRUWꢑFF  
ꢃꢍꢉꢀꢍꢄꢅꢄꢀꢉꢇꢌꢌ  
ꢌꢊꢉꢌꢀꢆꢆꢆꢀꢄꢉꢍ  
ꢌꢊꢍꢌꢀꢆꢌꢈꢀꢅꢅꢆ  
ꢃꢈꢋꢀꢌꢆꢊꢌꢉꢀꢍꢉꢄꢀꢆꢊꢌ  
ꢌꢐꢆꢈꢀ೼ꢑ0LQꢀDXVꢀGHPꢀGHXWVFKHQꢀ  
)HVWQHW]ꢀꢎꢀEHLꢀ$QUXIHQꢀDXVꢀ  
0RELOIXQNQHW]HQꢀN¸QQHQꢀDQGHUHꢀ  
3UHLVHꢀJHOWHQ  
ꢃꢇꢉꢊꢀꢌꢀꢄꢌꢇꢀꢍꢍꢀꢅꢍꢅ  
6YHULJH  
ꢃꢈꢍꢀꢌꢅꢅꢀꢆꢄꢌꢀꢈꢅꢍꢉ  
ZZZꢒKSꢒVHꢑVXSSRUWꢑFF  
˃˨˨˙ˡ˞  
ˈ˺˭ˮˬ˯  
*XDWHPDOD  
佭␃⡍߹㸠ᬓऔ  
,QGLD  
ꢊꢌꢆꢎꢆꢆꢎꢅꢉꢈꢌꢌ  
ꢃꢊꢌꢌꢀꢋꢀꢄꢍꢉꢈ  
ꢆꢎꢊꢌꢌꢎꢅꢆꢆꢎꢄꢊꢊꢈ  
ꢁꢊꢉꢄꢂꢀꢄꢊꢌꢄꢀꢈꢌꢋꢊ  
ꢆꢎꢊꢌꢌꢎꢈꢄꢉꢎꢅꢅꢇꢅ  
ꢋꢆꢎꢊꢌꢎꢄꢊꢉꢄꢍꢋꢌꢌ  
ꢃꢍꢄꢀꢁꢄꢆꢂꢀꢇꢉꢌꢀꢇꢈꢌꢊ  
ZZZꢒKSꢒFRPꢑJUꢑVXSSRUWꢑFF  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑVXSSRUWꢑKRQJNRQJ  
ZZZꢒKSꢒFRPꢑVXSSRUWꢑLQGLD  
ZZZꢒKSꢒFRPꢑVXSSRUWꢑLQGLD  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ꢌꢐꢄꢇꢀNUꢑPLQ  
6ZLW]HUODQG  
ꢃꢈꢆꢀꢌꢊꢈꢊꢀꢍꢅꢄꢀꢍꢅꢄ  
ꢌꢐꢌꢊꢀ&+)ꢑPLQꢒ  
ꢌꢊꢌꢌꢎꢌꢆꢌꢌꢉꢉꢀꢁ
ܡ
䊏ꢂ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
㟎☷  
ZZZꢒKSꢒFRPꢑVXSSRUWꢑWDLZDQ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ࡷ
ࡎ
࡙  
ꢃꢍꢍꢀꢁꢄꢂꢀꢇꢉꢇꢀꢋꢌꢌꢌ  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ꢌꢅꢆꢀꢊꢋꢆꢀꢇꢋꢆ 
ﺗﻮﻧﺲ
 
,QGLD  
,QGRQHVLD  
7ULQLGDGꢀ ꢀ7REDJR  
7XQLVLH  
ꢆꢎꢊꢌꢌꢎꢅꢆꢆꢎꢄꢊꢊꢈ  
ꢄꢇꢀꢋꢄꢍꢀꢌꢌꢌ  
ꢌꢁꢄꢆꢄꢂꢀꢈꢈꢈꢀꢌꢇꢌꢅ  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢒWUꢑGHVWHNꢑFF  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑVXSSRUW  
,UHODQG  
ꢃꢋꢅꢆꢀꢈꢀꢄꢄꢈꢀꢋꢆꢊꢋ  
ꢃꢋꢅꢆꢀꢈꢀꢄꢄꢈꢀꢋꢆꢊꢋ  
ꢃꢋꢅꢆꢀꢈꢀꢄꢄꢈꢀꢋꢆꢊꢋ  
ꢃꢋꢅꢆꢀꢈꢀꢄꢄꢈꢀꢋꢆꢊꢋ  
ꢃꢋꢅꢆꢀꢈꢀꢄꢄꢈꢀꢋꢆꢊꢋ  
ﻕ
ﺍﻟﻌﺮﺍ
 
ﺖ
ﺍﻟﻜﻮﻳ
 
ﻥ
ﻟﺒﻨﺎ
 
ﺮ
ﻗﻄ
 
ﻦ
ﺍﻟﻴﻤ
 
7¾UNL\HꢀꢁòVWDQEXOꢐꢀ$QNDUDꢐ  
ò]PLUꢀ ꢀ%XUVDꢂ  
<HUHOꢀQXPDUDꢏꢀꢈꢈꢈꢀꢌꢇꢌꢅ  
ꢁꢌꢈꢈꢂꢀꢄꢇꢌꢎꢉꢆꢎꢌꢍ  
̺͇͔͇͑͗ͭ  
ZZZꢒKSꢒXDꢑVXSSRUWꢑFF  
ꢍꢌꢌꢀꢉꢈꢀꢈꢅꢀꢈꢅ 
ﺍﻟﻤﺘﺤﺪﺓ
 
ﺍﻟﻌﺮﺑﻴﺔ
 
ﺍﻹﻣﺎﺭﺍﺕ
 
ZZZꢒKSꢒFRPꢑVXSSRUW  
8QLWHGꢀ.LQJGRP  
ꢌꢊꢈꢈꢀꢇꢍꢋꢀꢌꢇꢍꢋ  
ꢌꢒꢉꢌꢀeꢀSꢑP  
ꢆꢎꢁꢊꢌꢌꢂꢎꢈꢅꢈꢎꢍꢊꢇꢍ  
ꢌꢌꢌꢈꢎꢌꢉꢈꢎꢆꢅꢅ  
ꢉꢊꢎꢄꢆꢄꢎꢄꢅꢊꢎꢊꢍꢍꢍ  
ꢌꢎꢊꢌꢌꢎꢈꢅꢈꢎꢍꢊꢇꢍꢊ  
ꢃꢊꢈꢀꢊꢊꢄꢇꢈꢉꢇꢌ  
ZZZꢒKSꢒFRPꢑXNꢑVXSSRUWꢑFF  
ꢃꢇꢉꢇꢀꢆꢊꢋꢌꢀꢋꢄꢇꢀꢋꢌꢄ  
ZZZꢒKSꢒFRPꢑLHꢑVXSSRUWꢑFF  
&DOOVꢀFRVWꢀ&RVWꢀꢉꢒꢆꢀFHQWꢀSHDNꢀꢑꢀ  
ꢆꢒꢇꢀFHQWꢀRIIꢎSHDNꢀSHUꢀPLQXWH  
8QLWHGꢀ6WDWHV  
8UXJXD\  
9HQH]XHODꢀꢁ&DUDFDVꢂ  
9HQH]XHOD  
9L¬Wꢀ1DP  
ZZZꢒKSꢒFRPꢑVXSSRUW  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑVXSSRUW  
,WDOLD  
ꢃꢇꢋꢀꢊꢈꢊꢀꢊꢌꢌꢀꢊꢅꢆ  
ZZZꢒKSꢒFRPꢑLWꢑVXSSRUWꢑFF  
FRVWRꢀWHOHIRQLFRꢀORFDOH  
-DPDLFD  
㡴㦻  
ꢆꢎꢊꢌꢌꢎꢅꢆꢆꢎꢄꢊꢊꢈ  
ꢌꢆꢄꢌꢎꢋꢍꢎꢆꢍꢍꢉ  
ZZZꢒKSꢒFRPꢑODꢑVRSRUWH  
ZZZꢒKSꢒFRPꢑVXSSRUWꢑMDSDQ  
After the phone support period  
After the phone support period, help is available from HP at an additional cost. Help  
may also be available at the HP online support website: www.hp.com/go/customercare.  
This website provides information and utilities that can help you correct many common  
printer problems. Contact your HP dealer or call the support phone number for your  
country/region to learn more about support options.  
HP support  
97  
   
Chapter 9  
General troubleshooting tips and resources  
NOTE: Many of the following steps require HP software. If you did not install the  
HP software, you can install it using the HP software CD included with the printer,  
or you can download the HP software from the HP support website www.hp.com/  
go/customercare. This website provides information and utilities that can help you  
correct many common printer problems.  
Check the following when you begin troubleshooting a printing problem.  
•
•
For a paper jam, see Clear jams.  
For paper-feed problems, such as the paper skew and paper pick, see Solve  
paper-feed problems.  
•
(Power button) light is on and not blinking. When the printer is turned on for the  
first time, it takes approximately 12 minutes to initialize it after the ink cartridges are  
installed.  
•
Power cord and other cables are working, and are firmly connected to the printer.  
Make sure the printer is connected firmly to a functioning alternating current (AC)  
power outlet, and is turned on. For voltage requirements, see Electrical  
specifications.  
•
•
•
Media is loaded correctly in the input tray and is not jammed in the printer.  
All packing tapes and materials are removed.  
The printer is set as the current or default printer. For Windows, set it as the default  
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax  
preferences of the System Preferences. See your computer's documentation for  
more information.  
•
•
Pause Printing is not selected if you are using a computer running Windows.  
You are not running too many programs when you are performing a task. Close  
programs that you are not using or restart the computer before attempting the task  
again.  
Solve printer problems  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
The printer shuts down unexpectedly  
Alignment fails  
The printer is not responding (nothing prints)  
The printer prints slowly  
The printer is making some unexpected noises  
Blank or partial page printed  
Something on the page is missing or incorrect  
Placement of the text or graphics is wrong  
98  
Solve a problem  
       
The printer shuts down unexpectedly  
Check the power and power connections  
Make sure the printer is connected firmly to a functioning alternating current (AC)  
power outlet. For voltage requirements, see Electrical specifications.  
Alignment fails  
If the alignment process fails, make sure you have loaded unused, plain white paper  
into the input tray. If you have colored paper loaded in the input tray when you align the  
printer, the alignment fails.  
If the alignment process fails repeatedly, you may need to clean the printhead, or you  
might have a defective sensor. To clean the printhead, see Clean the printhead.  
If cleaning the printhead does not solve the problem, contact HP support. Go to  
www.hp.com/go/customercare. This website provides information and utilities that can  
help you correct many common printer problems. If prompted, select your country/  
region, and then click Contact HP for information on calling for technical support.  
The printer is not responding (nothing prints)  
There are print jobs stuck in the print queue  
Open the print queue, cancel all documents, and then reboot the computer. Try to print  
after the computer reboots. Refer to the Help system for the operating system for more  
information.  
Check the printer setup  
For more information, see General troubleshooting tips and resources.  
Check the HP software installation  
If the printer is turned off when printing, an alert message should appear on your  
computer screen; otherwise, the HP software provided with the printer might not be  
installed correctly. To resolve this, uninstall the HP software completely, and then  
reinstall the HP software. For more information, see Uninstall and reinstall the HP  
software.  
Check the cable connections  
•
•
Make sure both ends of the USB cable or Ethernet cable are secure.  
If the printer is connected to a network, check the following:  
ꢀ
ꢀ
Check the Link light on the back of the printer.  
Make sure you are not using a phone cord to connect the printer.  
Check any personal firewall software installed on the computer  
The personal software firewall is a security program that protects a computer from  
intrusion. However, the firewall might block communication between the computer and  
the printer. If there is a problem communicating with the printer, try temporarily  
disabling the firewall. If the problem persists, the firewall is not the source of the  
communication problem. Re-enable the firewall.  
Solve printer problems  
99  
           
Chapter 9  
The printer prints slowly  
Try the following solutions if the printer is printing very slowly.  
•
•
•
Solution 1: Use a lower print quality setting  
Solution 2: Check the ink levels  
Solution 3: Contact HP support  
Solution 1: Use a lower print quality setting  
Solution: Check the print quality setting. Best and Maximum dpi provide the  
best quality but are slower than Normal or Draft. Draft provides the fastest print  
speed.  
Cause: The print quality was set to a high setting.  
If this did not solve the issue, try the next solution.  
Solution 2: Check the ink levels  
Solution: Check the estimated ink levels in the ink cartridges.  
NOTE: Ink level alerts and indicators provide estimates for planning purposes  
only. When you receive a low on ink message, consider having a replacement  
cartridge available to avoid possible printing delays. You do not need to replace  
the ink cartridges until prompted to do so.  
NOTE: The printer can operate with one or more depleted cartridges.  
However, printing with depleted cartridges slows the printer and affects the  
quality of printed documents. If the black cartridge is depleted, blacks are not as  
dark. If a color cartridge is depleted, output is in grayscale. When possible,  
replace the depleted cartridge. Do not remove the depleted cartridge until you  
have a new ink cartridge available. For information about how to install new  
cartridges, see Replace the ink cartridges.  
CAUTION: Wait until you have a new ink cartridge available before removing  
the old ink cartridge. Do not leave the ink cartridge outside of the printer for an  
extended period of time. This can result in damage to both the printer and the  
ink cartridge.  
NOTE: While ink cartridges are not damaged when left outside of the printer,  
the printhead does need to have all cartridges installed at all times after the  
printer is set up and in use. Leaving one or more cartridge slots empty for an  
extended period may lead to print quality problems and possibly damage the  
printhead. If you have recently left a cartridge out of the printer for an extended  
period, or if you have had a recent paper jam, and have noticed poor print  
quality, clean the printhead. For more information, see Clean the printhead.  
For more information, see:  
Check the estimated ink levels  
Cause: The ink cartridges might have insufficient ink. Printing with depleted  
cartridges slows the printer.  
100  
Solve a problem  
       
If this did not solve the issue, try the next solution.  
Solution 3: Contact HP support  
Solution: Contact HP support for service.  
Go to: www.hp.com/go/customercare. This website provides information and  
utilities that can help you correct many common printer problems.  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
Cause: There was a problem with the printer.  
The printer is making some unexpected noises  
You might hear some unexpected noises made by the printer. These are the servicing  
sounds when the printer performs automatic servicing functions to maintain the health  
of the printhead.  
NOTE: To prevent any potential damage to your printer:  
Do not turn off the printer while the printer is performing any servicing. If you are  
turning off the printer, wait for the printer to come to a complete stop before turning  
off using the  
(Power button). For more information, see Turn the printer off.  
Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the  
printer will perform extra servicing to protect the printhead.  
Blank or partial page printed  
Clean the printhead  
Complete the printhead cleaning procedure. For more information, see Clean the  
printhead. The printhead may need to be cleaned if the printer was turned off  
incorrectly.  
NOTE: Incorrectly turning off the printer can cause print quality problems like  
blank or partial pages. Printhead cleaning can solve these problems, but turning off  
the printer correctly can prevent them in the first place. Always turn the printer off  
by pressing the  
(Power button) on the printer. Wait until the  
(Power button)  
light goes out before unplugging the power cord or turning off a power strip.  
Check the media settings  
•
Make sure you select the correct print quality settings in the printer driver for the  
media loaded in the trays.  
•
Make sure the page settings in the printer driver match the page size of media  
loaded in the tray.  
More than one page is being picked  
For more information, see Solve paper-feed problems.  
Solve printer problems  
101  
       
Chapter 9  
There is a blank page in the file  
Check the file to make sure there is no blank page.  
Something on the page is missing or incorrect  
Check the Print Quality Diagnostic page  
Print a Print Quality Diagnostic page to help you decide whether to run any  
maintenance tools to improve the print quality of your printouts. For more information,  
see Print quality troubleshooting.  
Check the margin settings  
Make sure the margin settings for the document do not exceed the printable area of the  
printer. For more information, see Set minimum margins.  
Check the color print settings  
Make sure Print in Grayscale is not selected in the printer driver.  
Check the printer location and length of USB cable  
High electromagnetic fields (such as those generated by USB cables) can sometimes  
cause slight distortions to printouts. Move the printer away from the source of the  
electromagnetic fields. Also, it is recommended that you use a USB cable that is less  
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.  
Placement of the text or graphics is wrong  
Check how the media is loaded  
Make sure the media width and length guides fit snugly against the edges of the stack  
of media, and make sure the tray is not overloaded. For more information, see Load  
media.  
Check the media size  
•
Content on a page might be cut off if the document size is larger than the media  
that you are using.  
•
Make sure the media size selected in the printer driver match the size of media  
loaded in the tray.  
Check the margin settings  
If the text or graphics are cut off at the edges of the page, make sure the margin  
settings for the document do not exceed the printable area of your printer. For more  
information, see Set minimum margins.  
Check the page-orientation setting  
Make sure the media size and page orientation selected in the application match the  
settings in the printer driver. For more information, see Print.  
102  
Solve a problem  
       
Check the printer location and length of USB cable  
High electromagnetic fields (such as those generated by USB cables) can sometimes  
cause slight distortions to printouts. Move the printer away from the source of the  
electromagnetic fields. Also, it is recommended that you use a USB cable that is less  
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.  
If the above solutions do not work, the problem may be caused by the inability of the  
application to interpret print settings correctly. See the release notes for known  
software conflicts, refer to the application's documentation, or contact the software  
manufacturer for specific help.  
Print quality troubleshooting  
Try the solutions in this section to resolve print quality problems in your printout.  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
•
•
•
•
•
•
•
Solution 1: Make sure you are using genuine HP ink cartridges  
Solution 2: Check the ink levels  
Solution 3: Check the paper loaded in the input tray  
Solution 4: Check the paper type  
Solution 5: Check the print settings  
Solution 6: Print and evaluate a print quality report  
Solution 7: Contact HP support  
Solution 1: Make sure you are using genuine HP ink cartridges  
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.  
HP recommends that you use genuine HP ink cartridges. Genuine HP ink  
cartridges are designed and tested with HP printers to help you easily produce  
great results, time after time.  
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.  
Printer service or repairs required as a result of using a non-HP supply are not  
covered under warranty.  
If you believe you purchased genuine HP ink cartridges, go to:  
www.hp.com/go/anticounterfeit  
Cause: Non-HP ink cartridges were being used.  
If this did not solve the issue, try the next solution.  
Solution 2: Check the ink levels  
Solution: Check the estimated ink levels in the ink cartridges.  
Print quality troubleshooting  
103  
       
Chapter 9  
NOTE: Ink level alerts and indicators provide estimates for planning purposes  
only. When you receive a low-ink alert, consider having a replacement cartridge  
available to avoid possible printing delays. You do not need to replace the ink  
cartridges until prompted to do so.  
NOTE: The printer can operate with one or more depleted cartridges.  
However, printing with depleted cartridges slows the printer and affects the  
quality of printed documents. If the black cartridge is depleted, blacks are not as  
dark. If a color cartridge is depleted, output is in grayscale. When possible,  
replace the depleted cartridge. Do not remove the depleted cartridge until you  
have a new ink cartridge available. For information about how to install new  
cartridges, see Replace the ink cartridges.  
CAUTION: Wait until you have a new ink cartridge available before removing  
the old ink cartridge. Do not leave the ink cartridge outside of the printer for an  
extended period of time. This can result in damage to both the printer and the  
ink cartridge.  
CAUTION: While ink cartridges are not damaged when left outside of the  
printer, the printhead does need to have all cartridges installed at all times after  
the printer is set up and in use. Leaving one or more cartridge slots empty for  
an extended period may lead to print quality problems and possibly damage the  
printhead. If you have recently left a cartridge out of the printer for an extended  
period, or if you have had a recent paper jam, and have noticed poor print  
quality, clean the printhead. For more information, see Clean the printhead.  
For more information, see:  
Check the estimated ink levels  
Cause: The ink cartridges might have insufficient ink.  
If this did not solve the issue, try the next solution.  
Solution 3: Check the paper loaded in the input tray  
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or  
too thick.  
•
•
Load paper with the print side facing down. For example, if you are loading  
glossy photo paper, load the paper with the glossy side down.  
Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is  
too close to the printhead during printing, the ink might be smeared. This can  
happen if the paper is raised, wrinkled, or very thick, such as a mailing  
envelope.  
For more information, see:  
Load media.  
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.  
If this did not solve the issue, try the next solution.  
104  
Solve a problem  
 
Solution 4: Check the paper type  
Solution: HP recommends that you use HP papers or any other paper type that  
is appropriate for the printer.  
Always make sure the paper you are printing on is flat. For best results when  
printing images, use HP Advanced Photo Paper.  
Store specialty media in its original packaging inside a resealable plastic bag on a  
flat surface in a cool, dry place. When you are ready to print, remove only the paper  
you plan to use immediately. When you have finished printing, return any unused  
photo paper to the plastic bag. This prevents the photo paper from curling.  
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,  
replacing the ink cartridges is not necessary.  
For more information, see:  
Select print media  
Cause: The wrong kind of paper was loaded in the input tray.  
If this did not solve the issue, try the next solution.  
Solution 5: Check the print settings  
Solution: Check the print settings.  
•
Check the print settings to see if the color settings are incorrect.  
For example, check to see if the document is set to print in grayscale. Or, check  
to see if advanced color settings such as saturation, brightness, or color tone,  
are set to modify the appearance of colors.  
•
Check the print quality setting and make sure it matches the type of paper  
loaded in the printer.  
You might need to choose a lower print quality setting if colors are running into  
each other. Or, choose a higher setting if you are printing a high-quality photo,  
and then make sure photo paper such as HP Advanced Photo Paper is loaded  
in the input tray.  
NOTE: On some computer screens, colors might appear differently than they  
do when printed on paper. In this case, there is nothing wrong with the printer,  
print settings, or ink cartridges. No further troubleshooting is required.  
For more information, see:  
Select print media  
Cause: The print settings were set incorrectly.  
If this did not solve the issue, try the next solution.  
Print quality troubleshooting  
105  
   
Chapter 9  
Solution 6: Print and evaluate a print quality report  
Solution:  
To print a print quality report  
•
•
•
Control panel: Touch (right arrow), and then touch Setup, select Reports,  
and then select Print Quality Report.  
Embedded web server: Click the Tools tab, click Print Quality Toolbox  
under Utilities, and then click Print Quality Report button.  
HP Utility (Mac OS X): In the Information And Support section, click Print  
Quality Diagnostics, and then click Print.  
If defects are seen on the Print Quality Diagnostic report, follow the steps below:  
1. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing  
color bars or patterns, check for depleted ink cartridges, and replace the ink  
cartridge that corresponds to the defective color bar or color pattern. If there is  
no depleted ink cartridge, remove and reinstall all ink cartridges to make sure  
they are properly installed. Do not remove the depleted cartridge until you have  
a new ink cartridge available to replace. For information about how to install  
new cartridges, see Replace the ink cartridges.  
2. Align the printhead. For more information, see Align the printhead.  
3. Clean the printhead. For more information, see Clean the printhead.  
4. if none of the previous steps have helped, contact HP support to replace the  
printhead. For more information, see HP support.  
Cause: Print quality problems can have many causes: software settings, a poor  
image file, or the printing system itself. If you are unhappy with the quality of your  
106  
Solve a problem  
   
prints, a Print Quality Diagnostic page can help you determine if the printing system  
is working correctly.  
Solution 7: Contact HP support  
Solution: Contact HP support for service.  
Go to: www.hp.com/go/customercare. This website provides information and  
utilities that can help you correct many common printer problems.  
If prompted, choose your country/region, and then click Contact HP for information  
on calling for technical support.  
Cause: There was a problem with the printhead.  
Solve paper-feed problems  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
Media is not supported for the printer or tray  
Use only media that is supported for the printer and the tray being used. For more  
information, see Media specifications.  
Media is not picked up from a tray  
•
Make sure media is loaded in the tray. For more information, see Load media. Fan  
the media before loading.  
•
Make sure the paper guides are set to the correct markings in the tray for the  
media size you are loading. Also make sure the guides are snug, but not tight,  
against the stack.  
•
Make sure media in the tray is not curled. Uncurl paper by bending it in the  
opposite direction of the curl.  
Media is not coming out correctly  
•
Make sure the output tray extender is fully extended; otherwise, printed pages may  
fall off the printer.  
Solve paper-feed problems  
107  
       
Chapter 9  
•
Remove excess media from the output tray. There is a limit to the number of sheets  
the tray can hold.  
Pages are skewing  
•
Make sure the media loaded in the trays is aligned to the paper guides. If needed,  
pull out the trays from the printer and reload the media correctly, making sure that  
the paper guides are aligned correctly.  
•
•
Load media into the printer only when it is not printing.  
Remove and replace the duplexer.  
ꢀ
Push the button on either side of the duplexer, and then remove the unit.  
ꢀ
Reinsert the duplexer into the printer.  
Multiple pages are being picked up  
•
•
Fan the media before loading.  
Make sure the paper guides are set to the correct markings in the tray for the  
media size you are loading. Also make sure the guides are snug, but not tight,  
against the stack.  
•
•
Make sure the tray is not overloaded with paper.  
When using thin special media, make sure that the tray is completely loaded. If you  
are using special media that is only available in small quantities, try placing the  
special media on top of other paper of the same size to help fill the tray. (Some  
media is picked up more easily if the tray is full.)  
•
•
If you are using thick special media (such as brochure paper), load media so that  
the tray is between 1/4 and 3/4 full. If necessary, place the media on top  
of other paper of the same size so that the stack height is within this range.  
Use HP media for optimum performance and efficiency.  
108  
Solve a problem  
   
Solve copy problems  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
•
•
•
•
•
•
•
•
No copy came out  
Copies are blank  
Documents are missing or faded  
Size is reduced  
Copy quality is poor  
Copy defects are apparent  
The printer prints half a page, then ejects the paper  
Paper mismatch  
No copy came out  
•
Check the power  
Make sure that the power cord is securely connected, and the printer turned on.  
•
Check the status of the printer  
ꢀ
The printer might be busy with another job. Check the control-panel display for  
information about the status of jobs. Wait for any job that is processing to finish.  
ꢀ
The printer might be jammed. Check for jams. See Clear jams.  
•
Check the trays  
Make sure that media is loaded. For more information, see Load media  
Copies are blank  
•
•
•
Check the media  
The media might not meet Hewlett-Packard media specifications (for example, the  
media is too moist or too rough). For more information, see Media specifications.  
Check the settings  
The contrast setting might be set too light. On the printer control panel, touch  
Copy, touch Lighter Darker, and then use the arrows to create darker copies.  
Check the trays  
If you are copying from the automatic document feeder (ADF), make sure that the  
originals have been loaded correctly. For more information, see Load an original in  
the automatic document feeder (ADF).  
Solve copy problems  
109  
         
Chapter 9  
Documents are missing or faded  
•
Check the media  
The media might not meet Hewlett-Packard media specifications (for example, the  
media is too moist or too rough). For more information, see Media specifications.  
•
Check the settings  
The quality setting of Fast (which produces draft-quality copies) might be  
responsible for the missing or faded documents. Change to the Normal or Best  
setting.  
•
Check the original  
ꢀ
The accuracy of the copy depends on the quality and size of the original. Use  
the Copy menu to adjust the brightness of the copy. If the original is too light,  
the copy might not be able to compensate, even if you adjust the contrast.  
ꢀ
ꢀ
ꢀ
Colored backgrounds might cause images in the foreground to blend into the  
background, or the background might appear in a different shade.  
If you are copying a borderless original, load the original on the scanner glass,  
not the ADF. For more information, see Load an original on the scanner glass.  
If you are copying a photo, be sure to load it on the scanner glass as indicated  
by the icon on the scan bed.  
Size is reduced  
•
The reduce/enlarge or other copy feature might have been set from the printer  
control panel to reduce the scanned image. Check the settings for the copy job to  
make sure that they are for normal size.  
•
The HP software settings might be set to reduce the scanned image. Change the  
settings, if needed. See the onscreen Help for the HP software for more  
information.  
Copy quality is poor  
•
Take steps to improve the copy quality  
ꢀ
Use quality originals.  
ꢀ
Load the media correctly. If the media is loaded incorrectly, it might skew,  
causing unclear images. For more information, see Load media.  
ꢀ
Use or make a carrier sheet to protect your originals.  
•
Check the printer  
ꢀ
The scanner lid might not be closed correctly.  
ꢀ
The scanner glass or lid backing might need cleaning. For more information,  
see Maintain the printer.  
ꢀ
The automatic document feeder (ADF) might need cleaning. For more  
information, see Maintain the printer.  
•
Print a Print Quality Diagnostic Page and follow the instructions on the page to  
resolve poor quality copy problems. For more information, see Print quality  
troubleshooting.  
110  
Solve a problem  
           
Copy defects are apparent  
•
Vertical white or faded stripes  
The media might not meet Hewlett-Packard media specifications (for example, the  
media is too moist or too rough). For more information, see Media specifications.  
•
•
Too light or dark  
Try adjusting the contrast and copy-quality settings.  
Unwanted lines  
The scanner glass, lid backing, or frame might need cleaning. For more  
information, see Maintain the printer.  
•
•
Black dots or streaks  
Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass  
or lid backing. Try cleaning the printer. For more information, see Maintain the  
printer.  
Copy is slanted or skewed  
If you are using the automatic document feeder (ADF), check the following:  
ꢀ
ꢀ
Make sure that the ADF input tray is not too full.  
Make sure that the ADF width adjusters are snug against the sides of the  
media.  
•
Unclear text  
ꢀ
Try adjusting the contrast and copy-quality settings.  
ꢀ
The default enhancement setting might not be suitable for the job. Check the  
setting and change it to enhance text or photographs, if needed. For more  
information, see Change copy settings.  
•
•
Incompletely filled text or graphics  
Try adjusting the contrast and copy-quality settings.  
Large, black typefaces look splotchy (not smooth)  
The default enhancement setting might not be suitable for the job. Check the  
setting and change it to enhance text or photographs, if needed. For more  
information, see Change copy settings.  
•
Horizontal grainy or white bands in light-gray to medium-gray areas  
The default enhancement setting might not be suitable for the job. Check the  
setting and change it to enhance text or photographs, if needed. For more  
information, see Change copy settings.  
The printer prints half a page, then ejects the paper  
Check the ink cartridges  
Make sure the correct ink cartridges are installed and the ink cartridges are not low on  
ink. For more information, see Printer management tools and Understand the Printer  
Status Report.  
HP cannot guarantee the quality of non-HP ink cartridges.  
Paper mismatch  
Check the settings  
Verify that the loaded media size and type matches the control panel settings.  
Solve copy problems  
111  
                       
Chapter 9  
Solve scan problems  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
NOTE: If you are starting the scan from a computer, see the HP software Help for  
troubleshooting information.  
•
•
•
•
•
•
•
Scanner did nothing  
Scan takes too long  
Part of the document did not scan or text is missing  
Text cannot be edited  
Error messages appear  
Scanned image quality is poor  
Scan defects are apparent  
Scanner did nothing  
•
Check the original  
Make sure that the original is loaded correctly. For more information, see Load an  
original in the automatic document feeder (ADF) or Load an original on the scanner  
glass.  
•
•
Check the printer  
The printer might be coming out of Sleep mode after a period of inactivity, which  
delays processing a short while. Wait until the printer displays the Home screen.  
Check the HP software  
Make sure the HP software provided with the printer is installed correctly.  
Scan takes too long  
•
Check the settings  
ꢀ
If you set the resolution too high, the scan job takes longer and results in larger  
files. To obtain good results, do not use a resolution that is higher than needed.  
You can lower the resolution to scan more quickly.  
ꢀ
If you acquire an image through TWAIN, you can change the settings so that  
the original scans in black and white. See the onscreen Help for the TWAIN  
program for information.  
•
Check the status of the printer  
If you sent a print or copy job before you tried to scan, the scan starts if the scanner  
is not busy. However, the printing and scanning processes share memory, which  
means that the scan might be slower.  
112  
Solve a problem  
         
Part of the document did not scan or text is missing  
• Check the original  
ꢀ
ꢀ
ꢀ
Make sure that you loaded the original correctly. For more information, see  
Load an original on the scanner glass or Load an original in the automatic  
document feeder (ADF).  
If you scanned the document from the ADF, try scanning the document directly  
from the scanner glass. For more information, see Load an original on the  
scanner glass.  
Colored backgrounds can cause images in the foreground to blend into the  
background. Try adjusting the settings before you scan the original, or try  
enhancing the image after you scan the original.  
•
Check the settings  
ꢀ
Make sure that the input media size is large enough for the original that you are  
scanning.  
ꢀ
If you are using the HP Printer Software, the default settings in the HP Printer  
Software might be set to automatically perform a specific task other than the  
one that you are attempting. See the onscreen Help for the HP Printer Software  
for instructions about changing the properties.  
Text cannot be edited  
Check the settings  
•
ꢀ
Make sure that the OCR has been installed.  
Windows: On the computer desktop, click Start, select Programs or All  
Programs, click HP, select your printer name, and then click Printer Setup &  
Software. Click Add More Software, click Customize Software Selections,  
and make sure the OCR option is selected.  
Mac OS X: If you have installed the HP software using the Minimum installation  
option, the OCR software might not have been installed. To install this software,  
open HP Utility. (For more information, see HP Utility (Mac OS X).) Click the  
Applications icon on the HP Utility toolbar, double-click HP Setup Assistant,  
and then follow the onscreen instructions.  
ꢀ
When you scan the original, make sure that you select a document type in the  
software that creates editable text. If text is classified as a graphic, it is not  
converted to text.  
Solve scan problems  
113  
       
Chapter 9  
ꢀ
ꢀ
If you are using a separate OCR (optical character recognition) program, the  
OCR program might be linked to a word-processing program that does not  
perform OCR tasks. For more information, see the documentation provided with  
the OCR program.  
Make sure you have selected an OCR language that corresponds to the  
language used for the document you are scanning. For more information, see  
the documentation provided with the OCR program.  
•
Check the originals  
ꢀ
ꢀ
ꢀ
ꢀ
When scanning documents as editable text, the original must be loaded into the  
scan tray with the top forward and face down. Also, make sure the document is  
not skewed. For more information, see Load an original on the scanner glass.  
The software might not recognize text that is tightly spaced. For example, if the  
text that the software converts has missing or combined characters, "rn" might  
appear as "m."  
The accuracy of the software depends on the image quality, text size, and  
structure of the original and the quality of the scan itself. Make sure that your  
original has good image quality.  
Colored backgrounds can cause images in the foreground to blend too much.  
Error messages appear  
• Unable to activate TWAIN source or An error occurred while acquiring the  
image  
ꢀ
If you are acquiring an image from another device, such as a digital camera or  
another scanner, make sure that the other device is TWAIN-compliant. Devices  
that are not TWAIN-compliant do not work with the HP software provided with  
the printer.  
ꢀ
ꢀ
If you are using a USB connection, make sure that you have connected the  
USB Device Cable to the correct port on the back of your computer.  
Verify that the correct TWAIN source is selected. In the HP software, check the  
TWAIN source by selecting Select Scanner on the File menu.  
•
Reload document and then restart job  
Touch OK on the printer control panel, and then reload the remaining documents in  
the ADF. For more information see Load an original in the automatic document  
feeder (ADF).  
Scanned image quality is poor  
The original is a second-generation photo or picture  
Reprinted photographs, such as those in newspapers or magazines, are printed by  
using tiny dots of ink that make an interpretation of the original photograph, which  
degrades the quality. Often, the ink dots form unwanted patterns that can be detected  
when the image is scanned or printed or when the image appears on a screen. If the  
following suggestions do not solve the problem, you might need to use a better-quality  
version of the original.  
ꢀ
ꢀ
To eliminate the patterns, try reducing the size of the image after scanning.  
Print the scanned image to see if the quality is better.  
114  
Solve a problem  
       
ꢀ
ꢀ
Make sure that the resolution and color settings are correct for the type of scan job.  
For best results, use the scanner glass for scanning rather than the ADF.  
Text or images on the back of a two-sided original appear in the scan  
Two-sided originals can "bleed" text or images from the back side to the scan if the  
originals are printed on media that is too thin or too transparent.  
The scanned image is skewed (crooked)  
The original might have been loaded incorrectly. Be sure to use the media guides when  
you load the originals into the ADF. For more information, see Load an original in the  
automatic document feeder (ADF).  
For best results, use the scanner glass for scanning rather than the ADF.  
The image quality is better when printed  
The image that appears on the screen is not always an accurate representation of the  
quality of the scan.  
ꢀ
Try adjusting your computer monitor settings to use more colors (or levels of gray).  
In Windows, you typically make this adjustment by opening Display on the  
Windows control panel.  
ꢀ
Try adjusting the resolution and color settings.  
The scanned image shows blots, lines, vertical white stripes, or other defects  
ꢀ
If the scanner glass is dirty, the image produced does not have optimum clarity. For  
cleaning instructions, see Maintain the printer.  
ꢀ
The defects might be on the original and are not a result of the scanning process.  
Graphics look different from the original  
Scan at a higher resolution.  
NOTE: Scanning at high resolution can take a long time, and it can take up a large  
amount of space on your computer.  
Take steps to improve the scan quality  
ꢀ
ꢀ
ꢀ
Use the glass to scan rather than the ADF.  
Use high-quality originals.  
Place the media correctly. If the media is placed incorrectly on the scanner glass, it  
might skew, which causes unclear images. For more information, see Load an  
original on the scanner glass.  
ꢀ
Adjust the HP software settings according to how you plan to use the scanned  
page.  
ꢀ
ꢀ
Use or make a carrier sheet to protect your originals.  
Clean the scanner glass. For more information, see Clean the scanner glass.  
Solve scan problems  
115  
     
Chapter 9  
Scan defects are apparent  
•
Blank pages  
Make sure that the original document is placed correctly. Place the original  
document face down on the flatbed scanner with the top-left corner of the  
document located in the lower-right corner of the scanner glass.  
•
Too light or dark  
ꢀ
Try adjusting the settings. Be sure to use the correct resolution and color  
settings.  
ꢀ
The original image might be very light or dark or might be printed on colored  
paper.  
•
•
Unwanted lines  
Ink, glue, correction fluid, or an unwanted substance might be on the scanner  
glass. Try cleaning the scanner glass. For more information, see Maintain the  
printer.  
Black dots or streaks  
ꢀ
Ink, glue, correction fluid, or an unwanted substance might be on the scanner  
glass; the scanner glass might be dirty or scratched; or the lid backing might be  
dirty. Try cleaning the scanner glass and lid backing. For more information, see  
Maintain the printer. If cleaning does not correct the problem, the scanner glass  
or lid backing might need to be replaced.  
ꢀ
The defects might be on the original and are not a result of the scanning  
process.  
•
•
Unclear text  
Try adjusting the settings. Make sure that the resolution and color settings are  
correct.  
Size is reduced  
The HP software settings might be set to reduce the scanned image. See the HP  
printer software Help for more information about changing the settings.  
Solve fax problems  
This section contains fax setup troubleshooting information for the printer. If the printer  
is not set up correctly for faxing, you might experience problems when sending faxes,  
receiving faxes, or both.  
If you are having faxing problems, you can print a fax test report to check the status of  
the printer. The test fails if the printer is not set up correctly for faxing. Perform this test  
after you have completed setting up the printer for faxing. For more information, see  
Test fax setup.  
If the test fails, review the report for information on how to fix any problems found. For  
more information, see The fax test failed.  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
•
•
The fax test failed  
The display always shows Phone Off Hook  
116  
Solve a problem  
                 
•
•
•
•
•
•
•
•
The printer is having problems sending and receiving faxes  
The printer is having problems sending a manual fax  
The printer cannot receive faxes, but can send faxes  
The printer cannot send faxes, but can receive faxes  
Fax tones are recorded on my answering machine  
The phone cord that came with my printer is not long enough  
Color faxes do not print  
The computer cannot receive faxes (Fax to PC and Fax to Mac)  
The fax test failed  
If you ran a fax test and the test failed, review the report for basic information about the  
error. For more detailed information, check the report to see which part of the test  
failed, and then review the appropriate topic in this section for solutions to try.  
This section contains the following topics:  
•
•
•
•
•
•
The "Fax Hardware Test" failed  
The "Fax Connected to Active Telephone Wall Jack" test failed  
The "Phone Cord Connected to Correct Port on Fax" test failed  
The "Using Correct Type of Phone Cord with Fax" test failed  
The "Dial Tone Detection" test failed  
The "Fax Line Condition" test failed  
The "Fax Hardware Test" failed  
Solution:  
•
Turn the printer off by pressing the  
(Power button) located on the printer  
control panel and then unplug the power cord from the back of the printer. After  
a few seconds, plug the power cord in again, and then turn the  
(Power  
button) on. Run the test again. If the test fails again, continue reviewing the  
troubleshooting information in this section.  
•
•
Try to send or receive a test fax. If you can send or receive a fax successfully,  
there might not be a problem.  
If you are running the test from the Fax Setup Wizard (Windows) or HP Setup  
Assistant (Mac OS X), make sure the printer is not busy completing another  
task, such as receiving a fax or making a copy. Check the display for  
a message indicating that the printer is busy. If it is busy, wait until it is finished  
and in the idle state before running the test.  
•
•
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the printer is ready for faxing. If the Fax Hardware Test continues to fail and  
Solve fax problems  
117  
       
Chapter 9  
you experience problems faxing, contact HP support. Go to www.hp.com/go/  
customercare. This website provides information and utilities that can help you  
correct many common printer problems. If prompted, select your country/region,  
and then click Contact HP for information on calling for technical support.  
The "Fax Connected to Active Telephone Wall Jack" test failed  
Solution:  
•
Check the connection between the telephone wall jack and the printer to make  
sure the phone cord is secure.  
•
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
•
Make sure you have correctly connected the printer to the telephone wall jack.  
Using the phone cord supplied in the box with the printer, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the printer. For more information on setting up the printer for  
faxing, see Additional fax setup.  
•
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the printer and check for a dial tone. If you do not hear a dial  
tone, contact your telephone company and have them check the line.  
Try to send or receive a test fax. If you can send or receive a fax successfully,  
there might not be a problem.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the printer is ready for faxing.  
The "Phone Cord Connected to Correct Port on Fax" test failed  
Solution: Plug the phone cord into the correct port.  
1. Using the phone cord supplied in the box with the printer, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the printer.  
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you  
cannot send or receive faxes. The 2-EXT port should only be used to  
connect other equipment, such as an answering machine.  
118  
Solve a problem  
       
Figure 9-1 Back view of the printer  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to the "1-LINE"  
port  
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax  
test again to make sure it passes and the printer is ready for faxing.  
3. Try to send or receive a test fax.  
•
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
The "Using Correct Type of Phone Cord with Fax" test failed  
Solution:  
•
Make sure you used the phone cord supplied in the box with the printer to  
connect to the telephone wall jack. One end of the phone cord should be  
Solve fax problems  
119  
   
Chapter 9  
connected to the port labeled 1-LINE on the back of the printer, and the other  
end to your telephone wall jack, as shown in the illustration.  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to the "1-LINE"  
port  
If the phone cord that came with the printer is not long enough, you can use  
a coupler to extend the length. You can purchase a coupler at an electronics  
store that carries phone accessories. You also need another phone cord, which  
can be a standard phone cord that you might already have in your home or  
office.  
•
•
Check the connection between the telephone wall jack and the printer to make  
sure the phone cord is secure.  
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
120  
Solve a problem  
The "Dial Tone Detection" test failed  
Solution:  
•
Other equipment, which uses the same phone line as the printer, might be  
causing the test to fail. To find out if other equipment is causing a problem,  
disconnect everything from the phone line, and then run the test again. If the  
Dial Tone Detection Test passes without the other equipment, then one or  
more pieces of the equipment is causing problems; try adding them back one at  
a time and rerunning the test each time, until you identify which piece of  
equipment is causing the problem.  
•
•
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the printer and check for a dial tone. If you do not hear a dial  
tone, contact your telephone company and have them check the line.  
Make sure you have correctly connected the printer to the telephone wall jack.  
Using the phone cord supplied in the box with the printer, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the printer.  
•
•
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
If your telephone system is not using a standard dial tone, such as some PBX  
systems, this might cause the test to fail. This does not cause a problem  
sending or receiving faxes. Try sending or receiving a test fax.  
Check to make sure the country/region setting is set appropriately for your  
country/region. If the country/region setting is not set or is set incorrectly, the  
test might fail and you might have problems sending and receiving faxes.  
Make sure you connect the printer to an analog phone line or you cannot send  
or receive faxes. To check if your phone line is digital, connect a regular analog  
phone to the line and listen for a dial tone. If you do not hear a normal sounding  
dial tone, it might be a phone line set up for digital phones. Connect the printer  
to an analog phone line and try sending or receiving a fax.  
•
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the printer is ready for faxing. If the Dial Tone Detection test continues to fail,  
contact your telephone company and have them check the phone line.  
Solve fax problems  
121  
   
Chapter 9  
The "Fax Line Condition" test failed  
Solution:  
•
Make sure you connect the printer to an analog phone line or you cannot send  
or receive faxes. To check if your phone line is digital, connect a regular analog  
phone to the line and listen for a dial tone. If you do not hear a normal sounding  
dial tone, it might be a phone line set up for digital phones. Connect the printer  
to an analog phone line and try sending or receiving a fax.  
•
•
Check the connection between the telephone wall jack and the printer to make  
sure the phone cord is secure.  
Make sure you have correctly connected the printer to the telephone wall jack.  
Using the phone cord supplied in the box with the printer, connect one end to  
your telephone wall jack, then connect the other end to the port labeled 1-LINE  
on the back of the printer.  
•
Other equipment, which uses the same phone line as the printer, might be  
causing the test to fail. To find out if other equipment is causing a problem,  
disconnect everything from the phone line, and then run the test again.  
ꢀ
If the Fax Line Condition Test passes without the other equipment, then  
one or more pieces of the equipment is causing problems; try adding them  
back one at a time and rerunning the test each time, until you identify which  
piece of equipment is causing the problem.  
ꢀ
If the Fax Line Condition Test fails without the other equipment, connect  
the printer to a working phone line and continue reviewing the  
troubleshooting information in this section.  
•
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
Make sure you use the phone cord that came with the printer. If you do not use  
the supplied phone cord to connect from the telephone wall jack to the printer,  
you might not be able to send or receive faxes. After you plug in the phone cord  
that came with the printer, run the fax test again.  
After you resolve any problems found, run the fax test again to make sure it passes  
and the printer is ready for faxing. If the Fax Line Condition test continues to fail  
and you experience problems faxing, contact your telephone company and have  
them check the phone line.  
The display always shows Phone Off Hook  
Solution: You are using the wrong type of phone cord. Make sure you are using  
the phone cord that came with the printer to connect the printer to your phone line.  
If the phone cord that came with the printer is not long enough, you can use  
a coupler to extend the length. You can purchase a coupler at an electronics store  
that carries phone accessories. You also need another phone cord, which can be  
a standard phone cord that you might already have in your home or office.  
Solution: Other equipment that uses the same phone line as the printer might be  
in use. Make sure extension phones (phones on the same phone line, but not  
connected to the printer) or other equipment are not in use or off the hook. For  
122  
Solve a problem  
     
example, you cannot use the printer for faxing if an extension phone is off the hook,  
or if you are using a computer dial-up modem to send email or access the Internet.  
The printer is having problems sending and receiving faxes  
Solution: Make sure the printer is turned on. Look at the display on the printer. If  
the display is blank and the  
Make sure the power cord is firmly connected to the printer and plugged into  
a power outlet. Press the (Power button) to turn on the printer.  
(Power button) light is not lit, the printer is turned off.  
After turning on the printer, HP recommends you wait five minutes before sending  
or receiving a fax. The printer cannot send or receive faxes while it is initializing  
after being turned on.  
Solution: If Fax to PC or Fax to Mac has been enabled, you may not be able to  
send or receive faxes if the fax memory is full (limited by printer memory).  
Solution:  
•
Make sure you used the phone cord supplied in the box with the printer to  
connect to the telephone wall jack. One end of the phone cord should be  
connected to the port labeled 1-LINE on the back of the printer and the other  
end to your telephone wall jack, as shown in the illustration.  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to the "1-LINE"  
port  
If the phone cord that came with the printer is not long enough, you can use  
a coupler to extend the length. You can purchase a coupler at an electronics  
store that carries phone accessories. You also need another phone cord, which  
Solve fax problems  
123  
   
Chapter 9  
can be a standard phone cord that you might already have in your home or  
office.  
•
•
Try connecting a working phone and phone cord to the telephone wall jack that  
you are using for the printer and check for a dial tone. If you do not hear a dial  
tone, call your local telephone company for service.  
Other equipment, which uses the same phone line as the printer, might be in  
use. For example, you cannot use the printer for faxing if an extension phone is  
off the hook, or if you are using a computer dial-up modem to send an email or  
access the Internet.  
•
•
Check to see if another process has caused an error. Check the display or your  
computer for an error message providing information about the problem and  
how to solve it. If there is an error, the printer cannot send or receive a fax until  
the error condition is resolved.  
The phone line connection might be noisy. Phone lines with poor sound quality  
(noise) can cause faxing problems. Check the sound quality of the phone line  
by plugging a phone into the telephone wall jack and listening for static or other  
noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing  
again. For information about changing ECM, see Send a fax in Error Correction  
Mode. If the problem persists, contact your telephone company.  
•
•
If you are using a digital subscriber line (DSL) service, make sure that you have  
a DSL filter connected or you cannot fax successfully. For more information,  
see Case B: Set up the printer with DSL.  
Make sure the printer is not connected to a telephone wall jack that is set up for  
digital phones. To check if your phone line is digital, connect a regular analog  
phone to the line and listen for a dial tone. If you do not hear a normal sounding  
dial tone, it might be a phone line set up for digital phones.  
•
•
If you are using either a private branch exchange (PBX) or an integrated  
services digital network (ISDN) converter/terminal adapter, make sure the  
printer is connected to the correct port and the terminal adapter is set to the  
correct switch type for your country/region, if possible. For more information,  
see Case C: Set up the printer with a PBX phone system or an ISDN line.  
If the printer shares the same phone line with a DSL service, the DSL modem  
might not be grounded correctly. If the DSL modem is not grounded correctly, it  
can create noise on the phone line. Phone lines with poor sound quality (noise)  
can cause faxing problems. You can check the sound quality of the phone line  
by plugging a phone into the telephone wall jack and listening for static or other  
noise. If you hear noise, turn off your DSL modem and completely remove  
power for at least 15 minutes. Turn the DSL modem back on and listen to the  
dial tone again.  
NOTE: You might notice static on the phone line again in the future. If the  
printer stops sending and receiving faxes, repeat this process.  
If the phone line is still noisy, contact your telephone company. For information  
on turning your DSL modem off, contact your DSL provider for support.  
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is  
a two-cord connector that plugs into a telephone wall jack.) Try removing the  
splitter and connecting the printer directly to the telephone wall jack.  
124  
Solve a problem  
The printer is having problems sending a manual fax  
Solution:  
NOTE: This possible solution applies only in the countries/regions that receive  
a 2-wire phone cord in the box with the printer, including: Argentina, Australia,  
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland,  
Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal,  
Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela,  
and Vietnam.  
•
Make sure the telephone you use to initiate the fax call is connected directly to  
the printer. To send a fax manually, the telephone must be connected directly  
to the port labeled 2-EXT on the printer, as shown in the illustration.  
1
3
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to the "1-LINE"  
port  
3
Telephone  
•
If you are sending a fax manually from your phone that is connected directly to  
the printer, you must use the keypad on the telephone to send the fax. You  
cannot use the keypad on the printer control panel.  
NOTE: If using a serial-type phone system, please connect your phone  
directly on top of the printer cable which has a wall plug attached to it.  
Solve fax problems  
125  
   
Chapter 9  
The printer cannot receive faxes, but can send faxes  
Solution:  
•
•
•
If you are not using a distinctive ring service, check to make sure that the  
Distinctive Ring feature on the printer is set to All Rings. For more  
information, see Change the answer ring pattern for distinctive ring.  
If Auto Answer is set to Off, you need to receive faxes manually; otherwise,  
the printer cannot receive the fax. For information on receiving faxes manually,  
see Receive a fax manually.  
If you have a voice mail service at the same phone number you use for fax  
calls, you must receive faxes manually, not automatically. This means that you  
must be available to respond in person to incoming fax calls. For information on  
setting up the printer when you have a voice mail service, see Case F: Shared  
voice/fax line with voice mail. For information on receiving faxes manually, see  
Receive a fax manually.  
•
•
If you have a computer dial-up modem on the same phone line with the printer,  
check to make sure that the software that came with your modem is not set to  
receive faxes automatically. Modems that are set up to receive faxes  
automatically take over the phone line to receive all incoming faxes, which  
prevents the printer from receiving fax calls.  
If you have an answering machine on the same phone line with the printer, you  
might have one of the following problems:  
ꢀ
ꢀ
Your answering machine might not be set up correctly with the printer.  
Your outgoing message might be too long or too loud to allow the printer to  
detect fax tones, and the sending fax machine might disconnect.  
ꢀ
Your answering machine might not have enough quiet time after your  
outgoing message to allow the printer to detect fax tones. This problem is  
most common with digital answering machines.  
The following actions might help solve these problems:  
ꢀ
When you have an answering machine on the same phone line you use for  
fax calls, try connecting the answering machine directly to the printer as  
described in Case I: Shared voice/fax line with answering machine.  
ꢀ
ꢀ
Make sure the printer is set to receive faxes automatically. For information  
on setting up the printer to receive faxes automatically, see Receive a fax.  
Make sure the Rings to Answer setting is set to a greater number of rings  
than the answering machine. For more information, see Set the number of  
rings before answering.  
126  
Solve a problem  
   
ꢀ
ꢀ
Disconnect the answering machine and then try receiving a fax. If faxing is  
successful without the answering machine, the answering machine might  
be causing the problem.  
Reconnect the answering machine and record your outgoing message  
again. Record a message that is approximately 10 seconds in duration.  
Speak slowly and at a low volume when recording your message. Leave at  
least 5 seconds of silence at the end of the voice message. There should  
be no background noise when recording this silent time. Try to receive a fax  
again.  
NOTE: Some digital answering machines might not retain the recorded  
silence at the end of your outgoing message. Play back your outgoing  
message to check.  
•
If the printer shares the same phone line with other types of phone equipment,  
such as an answering machine, a computer dial-up modem, or a multi-port  
switch box, the fax signal level might be reduced. The signal level can also be  
reduced if you use a splitter or connect extra cables to extend the length of your  
phone. A reduced fax signal can cause problems during fax reception.  
To find out if other equipment is causing a problem, disconnect everything  
except the printer from the phone line, and then try to receive a fax. If you can  
receive faxes successfully without the other equipment, one or more pieces of  
the other equipment is causing problems; try adding them back one at a time  
and receiving a fax each time, until you identify which equipment is causing the  
problem.  
•
If you have a special ring pattern for your fax phone number (using a distinctive  
ring service through your telephone company), make sure that the Distinctive  
Ring feature on the printer is set to match. For more information, see Change  
the answer ring pattern for distinctive ring.  
Solve fax problems  
127  
Chapter 9  
The printer cannot send faxes, but can receive faxes  
Solution:  
•
The printer might be dialing too fast or too soon. You might need to insert some  
pauses in the number sequence. For example, if you need to access an outside  
line before dialing the phone number, insert a pause following the access  
number. If your number is 95555555, and 9 accesses an outside line, you might  
insert pauses as follows: 9-555-5555. To enter a pause in the fax number you  
are typing, touch the Space (#) button repeatedly, until a dash (-) appears on  
the display.  
You can also send the fax using monitor dialing. This enables you to listen to  
the phone line as you dial. You can set the pace of your dialing and respond to  
prompts as you dial. For more information, see Send a fax using monitor  
dialing.  
•
The number you entered when sending the fax is not in the proper format or the  
receiving fax machine is having problems. To check this, try calling the fax  
number from a telephone and listen for fax tones. If you cannot hear fax tones,  
the receiving fax machine might not be turned on or connected, or a voice mail  
service could be interfering with the recipient's phone line. You can also ask the  
recipient to check the receiving fax machine for any problems.  
Fax tones are recorded on my answering machine  
Solution:  
•
When you have an answering machine on the same phone line you use for fax  
calls, try connecting the answering machine directly to the printer as described  
in Case I: Shared voice/fax line with answering machine. If you do not connect  
the answering machine as recommended, fax tones might be recorded on your  
answering machine.  
•
Make sure the printer is set to receive faxes automatically and that the Rings  
to Answer setting is correct. The number of rings to answer for the printer  
should be greater than the number of rings to answer for the answering  
machine. If the answering machine and the printer are set to the same number  
of rings to answer, both devices answer the call and fax tones are recorded on  
the answering machine.  
•
Set your answering machine to a low number of rings and the printer to answer  
in the maximum number of rings supported. (The maximum number of rings  
varies by country/region.) In this setup, the answering machine answers the call  
and the printer monitors the line. If the printer detects fax tones, the printer  
receives the fax. If the call is a voice call, the answering machine records the  
incoming message. For more information, see Set the number of rings before  
answering.  
The phone cord that came with my printer is not long enough  
Solution: If the phone cord that came with the printer is not long enough, you can  
use a coupler to extend the length. You can purchase a coupler at an electronics  
128  
Solve a problem  
           
store that carries phone accessories. You also need another phone cord, which  
can be a standard phone cord that you might already have in your home or office.  
TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with  
a 4-wire phone cord to extend the length. For information on using the 2-wire  
phone cord adaptor, see the documentation that came with it.  
To extend your phone cord  
1. Using the phone cord supplied in the box with the printer, connect one end to  
the coupler, then connect the other end to the port labeled 1-LINE on the back  
of the printer.  
2. Connect another phone cord to the open port on the coupler and to the  
telephone wall jack.  
Color faxes do not print  
Cause: The Incoming Fax Printing option is turned off.  
Solution: To print color faxes, make sure that the Incoming Fax Printing option in  
the printer control panel is turned on.  
The computer cannot receive faxes (Fax to PC and Fax to Mac)  
Cause: The computer selected to receive faxes is turned off.  
Solution: Make sure the computer selected to receive faxes is switched on at all  
times.  
Cause: Different computers are configured for setup and receiving faxes and one  
of them may be switched off.  
Solution: If the computer receiving faxes is different from the one used for setup,  
both computers should be switched on at all times.  
Cause: Fax to PC or Fax to Mac is not activated or the computer is not  
configured to receive faxes.  
Solution: Activate Fax to PC or Fax to Mac and make sure the computer is  
configured to receive faxes.  
Solve problems using Web Services and HP websites  
This section provides solutions to common problems using Web Services and HP  
websites.  
•
•
Solve problems using Web Services  
Solve problems using HP websites  
Solve problems using Web Services and HP websites  
129  
     
Chapter 9  
Solve problems using Web Services  
If you are having problems using Web Services, such as HP ePrint and Printer Apps,  
check the following:  
•
Make sure the printer is connected to the Internet using an Ethernet or wireless  
connection.  
NOTE: You cannot use these web features if the printer is connected using a  
USB cable.  
•
•
Make sure the latest product updates have been installed on the printer. For more  
information, see Update the printer.  
Make sure Web Services is enabled on the printer. For more information, see Set  
up Web Services using the printer’s control panel.  
•
•
Make sure the network hub, switch, or router is turned on and working correctly.  
If you are connecting the printer using an Ethernet cable, make sure you are not  
connecting the printer using a phone cord or a crossover cable to connect the  
printer to the network and that the Ethernet cable is securely connected to the  
printer. For more information, see Solve wired (Ethernet) network problems.  
•
•
If you are connecting the printer using a wireless connection, make sure the  
wireless network is functioning properly. For more information, see Solve wireless  
problems.  
If you are using HP ePrint, check the following:  
ꢀ
ꢀ
Make sure the printer’s email address is correct.  
Make sure that the printer’s email address is the only address listed in the “To”  
line of the email message. If other email addresses are listed in the “To” line,  
the attachments you are sending might not print.  
ꢀ
Make sure you are sending documents that meet the HP ePrint requirements.  
For more information, see Web Services specifications.  
•
If your network uses proxy settings when connecting to the Internet, make sure the  
proxy settings you are entering are valid:  
ꢀ
Check the settings being used by the Web browser you are using (such as  
Internet Explorer, Firefox, or Safari).  
ꢀ
Check with the IT administrator or person who set up your firewall.  
If the proxy settings used by your firewall have changed, you must update  
these settings in either the printer’s control panel. If these settings are not  
updated, you will not be able to use Web Services.  
For more information, see Set up Web Services using the printer’s control  
panel.  
TIP: For additional help setting up and using Web Services, visit ePrintCenter  
(www.eprintcenter.com).  
130  
Solve a problem  
 
Solve problems using HP websites  
If you are having problems using HP websites from your computer, check the following:  
•
•
Make sure the computer that you are using is connected to the Internet.  
Make sure the web browser meets the minimum system requirements. For more  
information, see HP website specifications.  
•
If your web browser uses any proxy settings to connect to the Internet, try turning  
off these settings. For more information, see the documentation provided with your  
web browser.  
Solve HP Digital Solutions problems  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
This section covers the following topics:  
•
•
Solving HP Direct Digital Filing problems  
Solving HP Digital Fax problems  
Solving HP Direct Digital Filing problems  
This section covers the following topics:  
•
•
•
•
Common problems  
Unable to scan to network folder  
Unable to scan to email  
The sharing dialog box is different after setting up HP Direct Digital Filing  
(Windows)  
Common problems  
Scanned images are incorrectly cropped when scanning using Automatic paper  
size  
Use the correct paper size if available, and only use Automatic when using small  
media/photos.  
The printer is not set up correctly on the network  
Make sure that the printer is set up properly and connected to the network:  
•
•
•
Try printing a document using the printer.  
Check the network settings for the printer and make sure it has a valid IP address.  
PING the printer and make sure that it is responding. For more information, see the  
documentation for your operating system.  
Solve HP Digital Solutions problems  
131  
       
Chapter 9  
•
•
If you are connecting the printer using an Ethernet cable, make sure you are not  
connecting the printer using a phone cord or a crossover cable to connect the  
printer to the network and that the Ethernet cable is securely connected to the  
printer. For more information, see Solve wired (Ethernet) network problems.  
If you are connecting the printer using a wireless connection, make sure the  
wireless network is functioning properly. For more information, see Solve wireless  
problems.  
The server name cannot be found or resolved  
Connection to the server might fail if the server name provided during setup cannot be  
resolved to a specific IP address.  
•
•
Try to use the IP address of the server.  
When using DNS, be sure to do the following:  
ꢀ
ꢀ
Try to use full DNS names.  
Make sure the DNS server is set up correctly on the printer.  
TIP: If you have recently changed the DNS settings, turn off and then turn on the  
printer.  
For more information, contact your network administrator or the person who set up  
your network.  
Unable to scan to network folder  
NOTE: HP Direct Digital Filing does not support Active Directory.  
The computer where the network folder is located is turned off  
Make sure the computer where the network folder is stored is turned on and connected  
to the network.  
The network folder has not been set up correctly  
•
Make sure the folder is created on the server. For more information, see the  
documentation available for your operating system.  
•
Make sure the folder has been shared and that users can both read and write to  
the folder. If you are using a Macintosh computer, make sure you have enabled  
SMB sharing. For more information, see the documentation available for your  
operating system.  
•
Make sure the folder name uses only the letters or characters supported by the  
operating system. For more information, see the documentation available with the  
operating system.  
•
•
Make sure the folder name is entered in the correct format in the HP software. For  
more information, see the information in the wizard or the setup assistant.  
Make sure the valid username and password have been entered. For more  
information, see the information in the wizard or the setup assistant.  
The disk is full  
Make sure the server containing the network folder has sufficient free disk space.  
132  
Solve a problem  
 
The printer cannot create a unique filename using the assigned prefix and suffix  
or the filename prefix has not been set up correctly  
•
The printer can create up to 9,999 files using the same prefix and suffix. If you have  
scanned many files to a folder, change the prefix.  
•
Make sure the filename prefix uses only the letters or characters supported by the  
operating system. For more information, see the documentation available with the  
operating system.  
Unable to scan to email  
NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP  
Officejet Pro 8600 Premium.  
The email profile has not been set up correctly  
Make sure the valid outgoing SMTP server settings have been specified in the HP  
software. For more information about the SMTP server settings, see the documentation  
provided by your email service provider.  
Email messages are sent to some recipients but not to others when sending to  
multiple recipients  
The email addresses might not be correct or might not be recognized by the email  
server. Make sure that the email addresses for all email recipients have been entered  
correctly in the HP software. Check your email Inbox for any delivery notification failure  
messages from the email server.  
Sending large email messages  
Some email servers have been configured to reject email messages larger than a pre-  
determined size. To determine if your email server has a maximum file-size limit, see  
the documentation provided by your email service provider. If the email server does  
have such a limit, change the maximum email attachment size for the outgoing email  
profile to a value smaller than that of the email server.  
The sharing dialog box is different after setting up HP Direct Digital Filing  
(Windows)  
If you are using a computer running Windows XP, you can set up folders using Simple  
File Sharing (SFS). A folder set up using SFS is shared anonymously: it does not  
require a username or password, and all users can read and write to the folder. Also,  
the dialog box used to enable sharing is different from the standard, Windows sharing  
dialog box.  
However, to ensure that data sent from the printer is secure, the Scan to Network  
Folder Wizard does not support SFS, and the computer displays the standard sharing  
dialog box instead of the SFS dialog box. For more information, see the documentation  
available for your operating system.  
Solving HP Digital Fax problems  
NOTE: Fax to Network Folder does not support Active Directory.  
Solve HP Digital Solutions problems  
133  
     
Chapter 9  
NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP  
Officejet Pro 8600 Premium.  
The computer where the network folder is located is turned off  
If you are using Fax to Network Folder, make sure the computer selected to receive  
faxes is switched on at all times and connected to the network.  
The network folder has not been set up correctly  
If you are using Fax to Network Folder, verify the following:  
•
Make sure the folder is created on the server. For more information, see the  
documentation available for your operating system.  
•
Make sure the folder has been shared and that users can both read and write to  
the folder. If you are using a Macintosh computer, make sure you have enabled  
SMB sharing. For more information, see the documentation available for your  
operating system.  
•
Make sure the folder name uses only the letters or characters supported by the  
operating system. For more information, see the documentation available with the  
operating system.  
•
•
Make sure the folder name is entered in the correct format in the HP software. For  
more information, see the information in the wizard or the setup assistant.  
Make sure the valid username and password have been entered. For more  
information, see the information in the wizard or the setup assistant.  
Error conditions are interfering with HP Digital Fax  
If the printer has been configured to print incoming faxes but is out of paper, load paper  
in the input tray or resolve the error condition. After the incoming faxes are printed,  
they are saved to the network folder or forwarded to the designated email address  
once printed.  
The internal memory is full  
If the internal memory in the printer is full, you cannot send or receive faxes. If the  
memory is full because too many unsaved faxes have been stored, follow the  
instructions on the printer’s control panel.  
CAUTION: Clearing the fax log and the internal memory deletes any unsaved  
faxes stored in the printer’s memory.  
Incorrect date and time on faxes  
If you are in a country/region that is observing Daylight Savings Time, the time stamp  
for faxes might not always reflect the accurate time for your local time zone. In addition,  
the default filename of faxes archived (which includes a time stamp) might also be  
affected.  
To see the correct times when faxes are received, print the fax log from the printer  
control panel.  
134  
Solve a problem  
To enable the correct time to be reported on faxes during Daylight Savings Time, use  
the EWS to manually change the time zone used by the printer to one that reflects the  
correct time:  
ꢀ
ꢀ
ꢀ
Open the EWS. For more information, see To open the embedded web server.  
Click the Settings tab, and then, under Preferences, click Time Zone.  
Select the time zone that corresponds to the correct time (typically a time zone that  
is one hour ahead of yours).  
NOTE: When your country/region returns to Standard Time, change the time zone  
to reflect your time zone.  
Solve memory device problems  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
NOTE: If you are starting a memory device operation from a computer, see the  
software Help for troubleshooting information.  
•
•
The printer cannot read the memory device  
The printer cannot read photos on the memory device  
The printer cannot read the memory device  
• Check the memory device  
ꢀ
ꢀ
ꢀ
Make sure that the memory device is one of the supported types. For more  
information, see Memory device specifications.  
Some memory devices have a switch that controls how they can be used. Make  
sure that the switch is set so that the memory device can be read.  
Inspect the ends of the memory device for dirt or material that closes a hole or  
spoils a metal contact. Clean the contacts with a lint-free cloth and small  
amounts of isopropyl alcohol.  
ꢀ
Make sure that the memory device is working correctly by testing it with other  
devices.  
•
Check the memory device slot  
ꢀ
Make sure that the memory device is fully inserted into the correct slot. For  
more information, see Insert a memory device.  
ꢀ
Remove the memory card (when the light is not blinking) and shine a flashlight  
into the empty slot. See if any of the small pins inside are bent. When the  
printer is off, you can straighten slightly bent pins by using the tip of a thin,  
retracted ballpoint pen. If a pin has bent in such a way that it touches another  
pin, replace the memory card reader or have the printer serviced. For more  
information, see HP support. This website provides information and utilities that  
can help you correct many common printer problems.  
ꢀ
Make sure that only one memory device has been inserted at a time in the  
slots. An error message should appear on the control-panel display if more than  
one memory device is inserted.  
Solve memory device problems  
135  
     
Chapter 9  
The printer cannot read photos on the memory device  
Check the memory device  
The memory device might be corrupt.  
Solve wired (Ethernet) network problems  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
If you are unable to connect the printer to your wired (Ethernet) network, perform one  
or more of the following tasks.  
NOTE: After correcting any of the following, run the installation program again.  
•
General network troubleshooting  
General network troubleshooting  
If you are unable to install the HP software provided with the printer, verify that:  
•
•
•
All cable connections to the computer and the printer are secure.  
The network is operational and the network hub, switch, or router is turned on.  
All applications, including virus protection programs, spyware protection programs,  
and firewalls, are closed or disabled for computers running Windows.  
•
The printer is installed on the same subnet as the computers that use the printer.  
If the installation program cannot discover the printer, print the network configuration  
page, and enter the IP address manually in the installation program. For more  
information, see Understand the network configuration page.  
Solve wireless problems  
This section provides information about solving problems you might encounter when  
connecting the printer to your wireless network.  
Follow these suggestions in order, starting with those listed in the "Basic wireless  
troubleshooting" section. If you still encounter problems, follow the suggestions  
provided in the "Advanced wireless troubleshooting" section.  
This section contains the following topics:  
•
•
•
•
•
Basic wireless troubleshooting  
Advanced wireless troubleshooting  
After resolving the problems  
Wireless Direct Printing  
Update the printer  
TIP: For more information about troubleshooting wireless problems, visit  
www.hp.com/go/wirelessprinting.  
136  
Solve a problem  
               
TIP: If you are using a computer running Windows, HP provides a tool called HP  
Home Network Diagnostic Utility that can help retrieve this information for some  
systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/  
wirelessprinting), and then click Network Diagnostic Utility in the Quick Links  
section. (At this time, this tool might not available in all languages.)  
NOTE: After you resolve the problem, follow the instructions in After resolving the  
problems.  
Basic wireless troubleshooting  
Perform the following steps in the order presented.  
Step 1 - Make sure the wireless (802.11) light is turned on  
If the blue light near the printer's wireless button is not lit, the wireless capabilities  
might not have been turned on.  
To turn on wireless, touch (right arrow), touch Setup, touch Network, touch  
Wireless Radio, and then select Yes.  
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet  
cable has not been connected to the printer. Connecting an Ethernet cable turns off  
the printer's wireless capabilities.  
Step 2 - Restart components of the wireless network  
Turn off the router and the printer, and then turn them back on in this order: router first  
and then the printer. If you still are unable to connect, turn off the router, printer, and  
your computer. Sometimes, turning off the power and then turning it back on recovers  
from a network communication issue.  
Step 3 - Run the Print Wireless Network Test  
For wireless networking issues, run the Print Wireless Network Test.  
To print a Print Wireless Network Test page, touch (right arrow), touch Setup, touch  
Network, and then select Print Wireless Network Test or Wireless Network Test. If  
a problem is detected, the printed test report includes recommendations that might  
help solve the problem.  
TIP: If the Print Wireless Network Test indicates the signal is weak, try moving the  
printer closer to the wireless router.  
Advanced wireless troubleshooting  
If you have tried the suggestions provided in Basic wireless troubleshooting and are  
still unable to connect to your printer to the wireless network, try the following  
suggestions in the order presented:  
•
•
•
•
Step 1: Make sure your computer is connected to your network  
Step 2: Make sure that the printer is connected to your network  
Step 3: Check to see if the firewall software is blocking communication  
Step 4: Make sure the printer is online and ready  
Solve wireless problems  
137  
             
Chapter 9  
•
•
Step 5: Make sure the wireless version of the printer is set as the default printer  
driver (Windows only)  
Step 6: Make sure your computer is not connected to your network over a Virtual  
Private Network (VPN)  
Step 1: Make sure your computer is connected to your network  
Make sure your computer is connected to your network - either your wired (Ethernet)  
network or your wireless network. If the computer is not connected to the network, you  
cannot use the printer over the network.  
To check a wired (Ethernet) connection  
Many computers have indicator lights beside the port where the Ethernet cable from  
the router connects to your computer. Usually there are two indicator lights, one that is  
on and another that blinks. If your computer has indicator lights, check to see if the  
indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the  
computer and the router. If you still do not see lights, there might be a problem with the  
router, the Ethernet cable, or your computer.  
NOTE: Macintosh computers do not have indicator lights. To check the Ethernet  
connection on a Macintosh computer, click System Preferences in the Dock, and  
then click Network. If the Ethernet connection is working correctly, Built-in  
Ethernet appears in the list of connections, along with the IP address and other  
status information. If Built-in Ethernet does not appear in the list, there might be a  
problem with the router, the Ethernet cable, or your computer. For more  
information, click the Help button in the window.  
To check a wireless connection  
1. Make sure that your computer's wireless has been turned on. (For more  
information, see the documentation that came with your computer.)  
2. If you are not using a unique wireless network name (SSID), then it is possible that  
your wireless computer could be connected to a nearby network that is not yours.  
The following steps can help you determine if your computer is connected to your  
network:  
Windows  
a. Click Start, click Control Panel, point to Network Connections, and then click  
View Network Status and Tasks.  
- Or -  
Click Start, select Settings, click Control Panel, double-click Network  
Connections, click the View menu, and then select Details.  
Leave the network dialog box open while you continue to the next step.  
b. Disconnect the power cord from the wireless router. The connection status of  
your computer should change to Not Connected.  
c. Reconnect the power cord to the wireless router. The connection status should  
change to Connected.  
Mac OS X  
138  
Solve a problem  
 
L Click the AirPort icon in the menu bar at the top of the screen. From the menu  
that appears, you can determine if the AirPort is turned on and which wireless  
network your computer is connected to.  
NOTE: For more detailed information about your AirPort connection, click  
System Preferences in the Dock, and then click Network. If the wireless  
connection is working correctly, a green dot appears next to AirPort in the  
list of connections. For more information, click the Help button in the  
window.  
If you are unable to get your computer connected to your network, contact the person  
who set up your network or the router manufacturer as there might be a hardware  
issue with either your router or computer.  
TIP: If you are able to access the Internet and are using a computer running  
Windows, you can also use the HP Network Assistant for help in setting up a  
network. To use this tool, visit www.hp.com/sbso/wireless/tools-setup.html?  
jumpid=reg_R1002_USEN. (This Web site is only available in English.)  
Step 2: Make sure that the printer is connected to your network  
If your printer is not connected to the same network as your computer, you cannot use  
the printer over the network. Follow the steps described in this section to find out if your  
printer is actively connected to the correct network.  
NOTE: If your wireless router or Apple AirPort Base Station is using a hidden  
SSID, your printer cannot automatically detect the network.  
A: Make sure the printer is on the network  
1. If the printer supports Ethernet networking and is connected to an Ethernet  
network, make sure an Ethernet cable is not plugged into the back of the printer. If  
an Ethernet cable is plugged into the back, then wireless connectivity is disabled.  
2. If the printer is connected to a wireless network, print the network configuration  
page. For more information, see Understand the network configuration page.  
3. After the page has been printed, check the Network Status and URL:  
Network Status  
If the Network Status is Ready, the  
printer is actively connected to a  
network.  
If the Network Status is Offline, the  
printer is not connected to a network.  
Run the Print Wireless Network Test  
(using the instructions at the beginning  
of this section) and follow any  
recommendations.  
•
•
URL  
The URL shown here is the network address  
assigned to the printer by your router. You  
need this to connect to the embedded web  
server (EWS).  
For information about connecting the printer to a wireless network, see Set up the  
printer for wireless communication.  
Solve wireless problems  
139  
 
Chapter 9  
B: Check to see if you can access the EWS  
After you establish that the computer and the printer both have active connections to a  
network, you can verify if they are on the same network by opening the printer's EWS.  
For more information, see Embedded web server.  
To access the EWS  
1. On your computer, open the EWS. For more information, see Embedded web  
server.  
NOTE: If you are using a proxy server in your browser, you might need to  
disable it to access the EWS.  
2. If you can open the EWS, try using the printer over the network (such as to print) to  
see if your network setup was successful.  
If you cannot open the EWS or are still having problems using the printer over the  
network, continue to the next section regarding firewalls.  
Step 3: Check to see if the firewall software is blocking communication  
If you cannot access the EWS and are sure both the computer and printer have active  
connections to the same network, the firewall security software might be blocking  
communication. Temporarily turn off any firewall security software running on your  
computer and then try to open the EWS again. If you can open the EWS, try using the  
printer (for printing).  
If you are able to open the EWS and use your printer with the firewall turned off, you  
need to reconfigure your firewall settings to allow the computer and printer to  
communicate with each other over the network. For more information, see Configure  
your firewall software to work with the printer.  
If you are able to open the EWS, but are still unable to use the printer even with the  
firewall turned off, try enabling the firewall software to recognize the printer. For more  
information, see the documentation provided with your firewall software.  
Step 4: Make sure the printer is online and ready  
If you have the HP software installed, you can check the printer’s status from your  
computer to see if the printer is paused or offline, preventing you from using it.  
To check the printer’s status, follow the instructions for your operating system:  
Windows  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. If the printers on your computer are not being displayed in Details view, click the  
View menu, and then click Details.  
3. Do one of the following, depending on the printer status:  
a. If the printer is Offline, right-click the printer, and click Use Printer Online.  
b. If the printer is Paused, right-click the printer, and click Resume Printing.  
4. Try using the printer over the network.  
140  
Solve a problem  
   
Mac OS X  
1. Click System Preferences in the Dock, and then click Print & Fax.  
2. Select the printer, and then click Open Print Queue.  
3. If the print job is on hold, click Resume.  
4. If the printer is paused, click Resume Printer.  
If you can use the printer after performing the steps above but find that the symptoms  
persist as you continue to use the printer, your firewall might be interfering. For more  
information, see Configure your firewall software to work with the printer.  
If you still cannot use the printer over the network, continue to the next section for  
additional troubleshooting help.  
Step 5: Make sure the wireless version of the printer is set as the default printer  
driver (Windows only)  
If you install the HP software again, the installer might create a second version of the  
printer driver in your Printers or Printers and Faxes folder. If you have difficulties  
printing or connecting to the printer, make sure the correct version of the printer driver  
is set as the default.  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. Determine if the version of the printer driver in the Printers or Printers and Faxes  
folder is connected wirelessly:  
a. Right-click the printer icon, and then click Properties, Document Defaults, or  
Printing Preferences.  
b. On the Ports tab, look for a port in the list with a checkmark. The version of the  
printer driver that is connected wirelessly has HP network re-discovery port  
monitor as the Port description, next to the checkmark.  
3. Right-click the printer icon for the version of the printer driver that is connected  
wirelessly, and select Set as Default Printer.  
NOTE: If there is more than one icon in the folder for the printer, right-click the  
printer icon for the version of the printer driver that is connected wirelessly, and  
select Set as Default Printer.  
Step 6: Make sure your computer is not connected to your network over a Virtual  
Private Network (VPN)  
A Virtual Private Network (VPN) is a computer network that uses the Internet to provide  
a remote, secure connection to an organization’s network. However, most VPN  
services do not allow you to access local devices (like your printer) on your local  
network while your computer is connected to the VPN.  
To connect to the printer, disconnect from the VPN.  
TIP: To use the printer while connected to the VPN, you can connect the printer to  
your computer with a USB cable. The printer uses its USB and network  
connections at the same time.  
Solve wireless problems  
141  
   
Chapter 9  
For more information, contact your network administrator or the person who set up the  
wireless network.  
After resolving the problems  
After you resolve any problems and have successfully connected the printer to your  
wireless network, complete the following steps for your operating system:  
Windows  
1. On the computer desktop, click Start, select Programs or All Programs, click HP,  
select your printer name, and then click Printer Setup & Software.  
2. Click Connect a new printer, and then select the type of connection you want to  
use.  
Mac OS X  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. Click the Applications icon on the HP Utility toolbar, double-click HP Setup  
Assistant, and then follow the onscreen instructions.  
Wireless Direct Printing  
You can print directly to the printer wirelessly, without a wireless router, from your  
wireless-enabled computers and mobile devices with Wireless Direct Printing.  
NOTE: The Wireless Direct Printing connection is available even if the printer is  
also connected to a wireless network. Also, all functionality available on your  
wireless network, such as printing, scanning, and printer maintenance, is also  
available when a computer (with the HP printer software installed) is connected to  
the printer with a Wireless Direct Printing connection. However, some functionality  
might not be supported if the printer has a simultaneous wireless connection to  
your wireless network and Wireless Direct Printing.  
To turn on Wireless Direct Printing  
To turn on Wireless Direct Printing, complete the following steps:  
1. Touch (right arrow), touch Setup, touch Network, touch Wireless Direct  
Printing, and then touch On.  
2. To view the Wireless Direct Printing name, touch Wireless Direct Name. This  
name appears in the HP software on your computer or in your mobile device’s print  
application.  
NOTE: To prevent unauthorized people from connecting to the printer, turn on  
security. Touch Security, and then touch On. To view the security passcode, touch  
Passcode.  
NOTE: If you do not see these options, updating the printer might provide this  
feature. For more information, see Update the printer.  
TIP: You can customize the Wireless Direct Printing name and security passcode  
from the embedded web server (EWS). For information about using the embedded  
web server, see Embedded web server.  
142  
Solve a problem  
     
To print using Wireless Direct Printing  
To print using Wireless Direct Printing from a computer, be sure you’ve installed the  
HP printer software. To print using Wireless Direct Printing from a mobile device, make  
sure you have a print application installed on the mobile device. For more information,  
see the documentation provided with the print application.  
1. From your wireless computer or mobile device, search for and connect to the  
printer’s Wireless Direct Printing name.  
2. If you have security enabled, enter the passcode.  
Update the printer  
HP is always working to improve the performance of its printers and bring you the  
latest features. If the printer is connected to a network and Web Services has been  
enabled, you can check for and install printer updates.  
To update the printer, complete the following steps:  
1.  
On the printer control panel, touch  
Product Updates.  
(ePrint), touch Settings, and then touch  
2. Touch Check for Product Update, and then follow the instructions on the display.  
TIP: To enable the printer to automatically check for updates, touch Settings,  
touch Product Updates, touch Auto Update, and then touch Automatically.  
Configure your firewall software to work with the printer  
A personal firewall, which is security software running on your computer, can block  
network communication between your printer and your computer.  
If you are having problems such as:  
•
•
•
•
Printer not found when installing HP software  
Unable to print, print job stuck in queue or printer goes offline  
Scan communication errors or scanner busy messages  
Unable to see printer status on your computer  
The firewall might be preventing your printer from notifying computers on your network  
where it can be found.  
If you are using the HP software on a computer running Windows and cannot find the  
printer during installation (and you know the printer is on the network)—or if you have  
already successfully installed HP software and experience problems—check the  
following:  
•
If you have just installed the HP software, try turning off your computer and the  
printer, and then turning them both on again.  
•
Keep your security software up to date. Many security software vendors provide  
updates that correct known issues and provide the latest defenses against new  
security threats.  
•
If your firewall has "High", "Medium", or "Low" security settings, use the "Medium"  
setting when your computer is connected to your network.  
Configure your firewall software to work with the printer  
143  
       
Chapter 9  
•
•
•
If you have changed any firewall settings from default, try going back to the default  
setting.  
If your firewall has a setting called "trusted zone", use this setting when your  
computer is connected to your network.  
If your firewall has a setting to "not show alert messages", you should disable this.  
When installing the HP software and using the HP printer you may see alert  
messages from your firewall software that provide options to "allow", "permit" or  
"unblock". You should allow any HP software that causes an alert. Also, if the alert  
has a "remember this action" or "create a rule for this" selection, select it. This is  
how the firewall learns what can be trusted on your network.  
•
Do not have more than one firewall enabled at the same time on your computer. An  
example would be having both the Windows firewall provided by the operating  
system and a 3rd party firewall enabled at the same time. Having more than one  
firewall enabled at the same time will not make your computer any safer and may  
cause problems.  
For more information about using your printer with personal firewall software, visit  
www.hp.com/go/wirelessprinting, and then click Firewall Help in the Need Help  
Troubleshooting? section.  
NOTE: At this time, some portions of this site are not available in all languages.  
Solve printer management problems  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
This section provides solutions to common problems that involve managing the printer.  
This section contains the following topic:  
•
Embedded web server cannot be opened  
NOTE: To use the embedded EWS, the printer must be connected to a network  
using either an Ethernet or a wireless connection. You cannot use the embedded  
web server if the printer is connected to a computer with a USB cable.  
Embedded web server cannot be opened  
Check your network setup  
•
Make sure you are not using a phone cord or a crossover cable to connect the  
printer to the network.  
•
•
Make sure the network cable is securely connected to the printer.  
Make sure the network hub, switch, or router is turned on and working correctly.  
Check the computer  
Make sure the computer that you are using is connected to the network.  
144  
Solve a problem  
     
NOTE: To use the EWS, the printer must be connected to a network using either  
an Ethernet or a wireless connection. You cannot use the embedded web server if  
the printer is connected to a computer with a USB cable.  
Check your web browser  
•
Make sure the web browser meets the minimum system requirements. For more  
information, see Embedded web server specifications.  
•
If your web browser uses any proxy settings to connect to the Internet, try turning  
off these settings. For more information, see the documentation available with your  
web browser.  
•
Make sure JavaScript and cookies are enabled in your web browser. For more  
information, see the documentation available with your web browser.  
Check the printer IP address  
•
To check the IP address of the printer, obtain the IP address by printing a network  
configuration page. Touch (right arrow), select Setup, select Network, and then  
select Print Network Settings.  
•
Ping the printer using the IP address from the command prompt (Windows) or from  
Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the  
Applications folder at the top level of the hard disk.).  
For example, if the IP address is 123.123.123.123, type the following at the  
command prompt (Windows):  
C:\Ping 123.123.123.123  
– Or –  
In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the  
box, and then click Ping.  
If a reply appears, the IP address is correct. If a time-out response appears, the IP  
address is incorrect.  
Troubleshoot installation issues  
TIP: You can visit the HP online support website at www.hp.com/go/customercare  
for information and utilities that can help you correct many common printer  
problems.  
•
•
•
Hardware installation suggestions  
HP software installation suggestions  
Solve network problems  
Hardware installation suggestions  
Check the printer  
•
Make sure that all packing tape and material have been removed from outside and  
inside the printer.  
•
•
Make sure that the printer is loaded with paper.  
Make sure that no lights are on or blinking except the Ready light, which should be  
on. If the Attention light is blinking, check for messages on the printer control panel.  
Troubleshoot installation issues  
145  
         
Chapter 9  
Check the hardware connections  
•
•
Make sure that any cords and cables that you are using are in good working order.  
Make sure that the power cord is connected securely to both the printer and to  
a working power outlet.  
Check the printhead and ink cartridges  
•
Make sure that all of the printhead and ink cartridges are firmly installed in their  
correct, color-coded slot. The printer cannot work if they are not all installed.  
•
Make sure that the printhead latch is closed correctly.  
HP software installation suggestions  
Check the computer system  
•
•
•
•
Make sure that your computer is running one of the supported operating systems.  
For more information, see System requirements.  
Make sure that the computer meets at least the minimum system requirements. For  
more information, see System requirements  
In the Windows Device Manager, make sure that the USB drivers have not been  
disabled.  
If you are using a computer running Windows, and the computer cannot detect the  
printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to  
perform a complete uninstallation of the printer driver. Restart your computer, and  
reinstall the printer driver.  
Verify installation preliminaries  
•
Make sure to use the installation CD that contains the correct HP software for your  
operating system.  
•
•
Before installing HP software, make sure that all other programs are closed.  
If the computer does not recognize the path to the CD-ROM drive that you type,  
make sure that you are specifying the correct drive letter.  
•
If the computer cannot recognize the installation CD in the CD-ROM drive, inspect  
the installation CD for damage. You can download the printer driver from the HP  
website (www.hp.com/go/customercare).  
NOTE: After correcting any problems, run the installation program again.  
Solve network problems  
General network troubleshooting  
If you are unable to install the HP software, verify that:  
•
ꢀ
ꢀ
ꢀ
All cable connections to the computer and the printer are secure.  
The network is operational and the network hub, switch, or router is turned on.  
All applications, including virus protection programs, spyware protection  
programs, and firewalls, are closed or disabled for computers running  
Windows.  
146  
Solve a problem  
       
ꢀ
ꢀ
Make sure the printer is installed on the same subnet as the computers that use  
the printer.  
If the installation program cannot discover the printer, print the network  
configuration page and enter the IP address manually in the installation  
program. For more information, see Understand the network configuration  
page.  
•
If you are using a computer running Windows, make sure that the network ports  
created in the printer driver match the printer IP address:  
ꢀ
ꢀ
Print the printer’s network configuration page.  
Click Start, then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
Right-click the printer icon, click Properties, and then click the Ports tab.  
Select the TCP/IP port for the printer, and then click Configure Port.  
Compare the IP address listed in the dialog box and make sure it matches the  
IP address listed on the network configuration page. If the IP addresses are  
different, change the IP address in the dialog box to match the address on the  
network configuration page.  
ꢀ
ꢀ
ꢀ
ꢀ
Click OK twice to save the settings and close the dialog boxes.  
Problems connecting to a wired network  
•
If the Link light on the network connector does not turn on, make sure that all of the  
“General network troubleshooting” conditions are met.  
•
Though it is not recommended that you assign the printer with a static IP address,  
you might resolve some installation problems (such as a conflict with a personal  
firewall) by doing so.  
To reset the printer's network settings  
1. Touch (right arrow), touch Network, touch Restore Network Defaults, and then  
select Yes. A message appears stating that the network defaults have been  
restored.  
2. Touch (right arrow), touch Setup, select Reports, and then select Print Network  
Configuration Page to print the network configuration page and verify that the  
network settings have been reset.  
Understand the Printer Status Report  
Use the printer status report to view current printer information and ink cartridge status.  
Also use the printer status report to help you troubleshoot problems with the printer.  
The printer status report also contains a log of recent events.  
Understand the Printer Status Report  
147  
   
Chapter 9  
If you need to call HP, it is often useful to print the printer status report before calling.  
1. Printer Information: Shows printer information (such as the printer name, model  
number, serial number, and firmware version number), the accessories that are  
installed (such as the duplexer), and the number of pages printed from the trays  
and accessories.  
2. Ink Delivery System Information: Shows the estimated ink levels (represented in  
graphical form as gauges) and the part numbers and warranty expiration dates for  
the ink cartridges.  
NOTE: Ink level warnings and indicators provide estimates for planning  
purposes only. When you receive a low-ink warning message, consider having  
a replacement cartridge available to avoid possible printing delays. You do not  
need to replace cartridges until prompted to do so.  
3. Additional Assistance: Provides information about where you can go to get more  
information about the printer, as well as information about how to set up a Fax Text  
and how to run a Print Wireless Network Test.  
To print the Printer Status Report  
From the Home screen, touch (right arrow), and then select Setup. Touch Reports,  
and then select Printer Status Report.  
148  
Solve a problem  
     
Printhead maintenance  
If you are experiencing problems with printing, you might have a problem with the  
printhead. You should perform the procedures in the following sections only when  
directed to do so for resolving print quality issues.  
Performing the aligning and cleaning procedures unnecessarily can waste ink and  
shorten the life of the cartridges.  
This section contains the following topics:  
•
•
•
Clean the printhead  
Align the printhead  
Reinstall the printhead  
Clean the printhead  
If your printed output is streaked or has any incorrect or missing colors, the printhead  
might need to be cleaned.  
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet  
of paper, and uses an increasing amount of ink. After each stage, review the quality of  
the printed page. You should only initiate the next phase of cleaning if the print quality  
is poor.  
If print quality still seems poor after you complete both stages of cleaning, try aligning  
the printer. If print quality problems persist after cleaning and aligning, contact HP  
support. For more information, see HP support.  
NOTE: Cleaning uses ink, so clean the printhead only when necessary. The  
cleaning process takes a few minutes. Some noise might be generated in the  
process. Before cleaning the printhead, make sure you load paper. For more  
information, see Load media.  
Not turning the printer off correctly can cause print quality problems. For more  
information, see Turn the printer off.  
To clean the printhead from the control panel  
1. Load Letter, A4, or Legal unused plain white paper into the main input tray.  
2. Touch (right arrow), and then select Setup.  
3. Touch Tools, and then select Clean Printhead.  
To clean the printhead from Toolbox (Windows)  
1. Open Toolbox. For more information, see Open the Toolbox.  
2. Click Printer Preferences, click Maintenance Tasks, and then click Clean  
Printheads.  
3. Follow the onscreen instructions.  
Printhead maintenance  
149  
       
Chapter 9  
To clean the printhead from HP Utility (Mac OS X)  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. In the Information And Support section, click Clean Printheads.  
3. Click Clean, and then follow the onscreen instructions.  
To clean the printhead from the embedded web server (EWS)  
1. Open the EWS. For more information, see To open the embedded web server.  
2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.  
3. Click Clean Printhead and follow the onscreen instructions.  
Align the printhead  
The printer automatically aligns the printhead during the initial setup.  
You might want to use this feature when the printer status page shows streaking or  
white lines through any of the blocks of color or if you are having print quality issues  
with your printouts.  
To align the printhead from the control panel  
1. Load Letter, A4, or Legal unused plain white paper into the main input tray.  
2. On the printer control panel, touch (right arrow), and then touch Setup.  
3. Touch Tools, and then select Align Printer.  
To align the printhead from Toolbox (Windows)  
1. Open Toolbox. For more information, see Open the Toolbox.  
2. Click Printer Preferences, click Maintenance Tasks, and then click Align  
Printhead.  
3. Follow the onscreen instructions.  
To align the printhead from HP Utility (Mac OS X)  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. In the Information And Support section, click Align Printhead.  
3. Click Align, and then follow the onscreen instructions.  
To align the printhead from the embedded web server (EWS)  
1. Open the EWS. For more information, see To open the embedded web server.  
2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.  
3. Click Align Printhead and follow the onscreen instructions.  
Reinstall the printhead  
NOTE: This procedure should only be performed when a Missing or Failed  
Printhead message has been seen and the printer has first been turned off and  
then back on to try to resolve the message. If the message persists, try this  
procedure.  
150  
Solve a problem  
     
To reinstall the printhead  
1. Make sure that the printer is turned on.  
2. Open the ink cartridge access door.  
3. Lift the latch handle on the print carriage.  
4. Remove the printhead by lifting it up and then pulling it out of the printer.  
5. Make sure the latch handle is raised, and then reinsert the printhead.  
Printhead maintenance  
151  
Chapter 9  
6. Carefully lower the latch handle.  
NOTE: Make sure you lower the latch handle before reinserting the ink  
cartridges. Leaving the latch handle raised can result in incorrectly seated ink  
cartridges and problems printing. The latch must remain down in order to  
correctly install the ink cartridges.  
7. Close the ink cartridge access door.  
Understand the network configuration page  
If the printer is connected to a network, you can print a network configuration page to  
view the network settings for the printer. You can use the network configuration page to  
help troubleshoot network connectivity problems. If you need to call HP, it is often  
useful to print this page before calling.  
1
2
3
4
4
5
152  
Solve a problem  
   
1. General Information: Shows information about the current status and active  
connection type of the network, and other information, such as the URL of the  
embedded web server.  
2. 802.3 Wired: Shows information about the active wired network connection, such  
as the IP address, subnet mask, default gateway, as well as the hardware address  
of the printer.  
3. 802.11 Wireless (some models): Shows information about your wireless network  
connection, such as the hostname, IP address, subnet mask, default gateway, and  
server.  
4. Miscellaneous: Shows information about more advanced network settings.  
•
Port 9100: The printer supports raw IP printing through TCP Port 9100. This  
HP-proprietary TCP/IP port on the printer is the default port for printing. It is  
accessed by HP software (for example, the HP Standard Port).  
•
LPD: Line Printer Daemon (LPD) refers to the protocol and programs  
associated with line-printer spooling services that may be installed on various  
TCP/IP systems.  
NOTE: The LPD functionality can be used with any host implementation of  
LPD that complies with the RFC 1179 document. The process for  
configuring printer spoolers, however, might differ. See your system  
documentation for information about configuring these systems.  
•
•
Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name  
System) are typically used on small networks for IP address and name  
resolution (through UDP port 5353), where a conventional DNS server is not  
used.  
SLP: Service Location Protocol (SLP) is an Internet standard network protocol  
that provides a framework to allow networking applications to discover the  
existence, location, and configuration of networked services in enterprise  
networks. This protocol simplifies discovery and use of network resources such  
as printers, web servers, fax machines, video cameras, files systems, backup  
devices (tape drives), databases, directories, mail servers, calendars.  
•
Microsoft web Services: Enable or disable the Microsoft web Services  
Dynamic Discovery (WS Discovery) protocols or Microsoft web Services for  
Devices (WSD) Print services supported on the printer. Disable unused print  
services to prevent access through those services.  
NOTE: For more information about WS Discovery and WSD Print, visit  
www.microsoft.com.  
•
•
SNMP: SNMP (Simple Network Management Protocol) is used by network  
management applications for device management. The printer supports  
SNMPv1 protocol on IP networks.  
WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on  
your network, the printer automatically obtains its IP address from that server  
and registers its name with any RFC 1001 and 1002-compliant dynamic name  
services as long as a WINS server IP address has been specified.  
5. Connected PC(s): Lists the computers connected to this printer, as well as the last  
time these computers accessed the printer.  
Understand the network configuration page  
153  
Chapter 9  
To print the network configuration page from the printer control panel  
From the Home screen, touch (right arrow), and then select Setup. Touch Reports,  
and then select Network Configuration Page.  
Clear jams  
Occasionally, media becomes jammed during a job. Try the following remedies before  
you attempt to clear the jam.  
•
Make sure that you are printing with media that meets specifications. For more  
information, see Media specifications.  
•
•
•
Make sure that you are printing with media that is not wrinkled, folded, or damaged.  
Make sure that the printer is clean. For more information, see Maintain the printer.  
Make sure that the trays are loaded correctly and are not too full. For more  
information, see Load media.  
This section contains the following topics:  
•
•
Clear paper jams  
Avoid paper jams  
Clear paper jams  
If the paper was loaded in the input tray, you might need to clear the paper jam from  
the duplexer.  
Paper can also jam in the automatic document feeder. Several common actions can  
cause paper to jam the automatic document feeder:  
•
Placing too much paper in the document feeder tray. For information on the  
maximum number of sheets allowed in the automatic document feeder, see Media  
specifications.  
•
•
Using paper that is too thick or too thin for the printer.  
Trying to add paper to the document feeder tray while the printer is feeding pages.  
154  
Solve a problem  
       
To clear a jam  
Use these steps to clear a paper jam.  
1. Remove all media from the output tray.  
CAUTION: Trying to clear a paper jam from the front of the printer can  
damage the print mechanism. Always access and clear paper jams through the  
duplexer.  
2. Check the duplexer.  
a. Push the button on either side of the duplexer, and then remove the unit.  
b. Locate any jammed media inside the printer, grasp it with both hands and then  
pull it towards you.  
c. If the jam is not there, push the latch on the top of the duplexer and lower its  
cover. If the jam is inside, carefully remove it. Close the cover.  
d. Reinsert the duplexer into the printer.  
3. Open the top cover and remove any debris.  
4. If you have not found the jam and have Tray 2 installed, pull out the tray and  
remove the jammed media, if possible. If not, do the following:  
a. Ensure the printer is turned off and disconnect the power cord.  
b. Lift the printer off Tray 2.  
Clear jams  
155  
Chapter 9  
c. Remove the jammed media from the bottom of the printer or from Tray 2.  
d. Reposition the printer on top of Tray 2.  
5. Open the ink cartridge access door. If there is paper remaining inside the printer,  
ensure the carriage has moved to the right of the printer, free any paper scraps or  
wrinkled media, and pull the media towards you through the top of the printer.  
WARNING! Do not reach into the printer when it is on and the carriage is  
stuck. When you open the ink cartridge access door, the carriage should return  
to its position on the right side of the printer. If it does not move to the right, turn  
off the printer before you remove any jam.  
6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and  
resend the print job.  
To clear a paper jam in the automatic document feeder  
1. Lift the cover of the automatic document feeder.  
2. Lift the tab located on the front edge of the automatic document feeder.  
- OR -  
Push the green tab located in the center of the automatic document feeder.  
156  
Solve a problem  
3. Gently pull the paper out of the rollers.  
CAUTION: If the paper tears when you are removing it from the rollers, check  
the rollers and wheels for torn pieces of paper that might remain inside the  
printer. If you do not remove all the pieces of paper from the printer, more paper  
jams are likely to occur.  
4. If you have pushed the green tab in step 2, pull it back in place.  
5. Close the cover of the automatic document feeder.  
Avoid paper jams  
To help avoid paper jams, follow these guidelines.  
•
•
Remove printed papers from the output tray frequently.  
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable  
bag.  
•
•
•
Ensure that paper loaded in the input tray lays flat and the edges are not bent or  
torn.  
Do not combine different paper types and paper sizes in the input tray; the entire  
stack of paper in the input tray must be the same size and type.  
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make  
sure the paper-width guide does not bend the paper in the input tray.  
•
•
Do not force paper too far forward in the input tray.  
Use paper types that are recommended for the printer. For more information, see  
Media specifications.  
•
•
If the printer is about to run out of paper, allow the printer to run out of paper first  
and then add paper. Do not try to add paper while the printer is trying to pickup a  
sheet.  
If you are printing on both sides of a page, do not print highly saturated images on  
light weight paper.  
Clear jams  
157  
   
A Technical information  
This section contains the following topics:  
•
•
•
•
•
Warranty information  
Printer specifications  
Regulatory information  
Environmental product stewardship program  
Third-party licenses  
Warranty information  
This section contains the following topics:  
•
•
Hewlett-Packard limited warranty statement  
Ink cartridge warranty information  
158  
Technical information  
   
Hewlett-Packard limited warranty statement  
HP product  
Duration of limited warranty  
Software Media  
Printer  
90 days  
1 year  
Print or Ink cartridges  
Until the HP ink is depleted or the “end of warranty” date printed  
on the cartridge has been reached, whichever occurs first. This  
warranty does not cover HP ink products that have been refilled,  
remanufactured, refurbished, misused, or tampered with.  
Printheads (only applies to products with customer  
replaceable printheads)  
1 year  
Accessories  
1 year unless otherwise stated  
A. Extent of limited warranty  
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects  
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the  
customer.  
2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not  
warrant that the operation of any product will be interrupted or error free.  
3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover  
any other problems, including those that arise as a result of:  
a. Improper maintenance or modification;  
b. Software, media, parts, or supplies not provided or supported by HP;  
c. Operation outside the product's specifications;  
d. Unauthorized modification or misuse.  
4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the  
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of  
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to  
service the printer for the particular failure or damage.  
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's  
warranty, HP shall either repair or replace the product, at HP's option.  
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,  
within a reasonable time after being notified of the defect, refund the purchase price for the product.  
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.  
8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the  
product being replaced.  
9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.  
10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts  
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in  
countries where the product is distributed by HP or by an authorized importer.  
B. Limitations of warranty  
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY  
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR  
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.  
C. Limitations of liability  
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and  
exclusive remedies.  
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN  
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR  
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON  
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF  
SUCH DAMAGES.  
D. Local law  
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary  
from state to state in the United States, from province to province in Canada, and from country to country elsewhere in  
the world.  
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed  
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty  
Statement may not apply to the customer. For example, some states in the United States, as well as some governments  
outside the United States (including provinces in Canada), may:  
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer  
(e.g., the United Kingdom);  
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or  
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer  
cannot disclaim, or allow limitations on the duration of implied warranties.  
3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT  
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS  
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.  
HP Limited Warranty  
Dear Customer,  
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your  
country.  
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not  
in any way affected by this HP Limited Warranty.  
Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2  
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN  
Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA  
South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa  
Warranty information  
159  
   
Appendix A  
Ink cartridge warranty information  
The HP cartridge warranty is applicable when the product is used in its designated HP printer.  
This warranty does not cover HP ink products that have been refilled, remanufactured,  
refurbished, misused, or tampered with.  
During the warranty period the product is covered as long as the HP ink is not depleted and the  
end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may  
be found on the product as indicated:  
160  
Technical information  
 
Printer specifications  
This section contains the following topics:  
Physical specifications  
Product features and capacities  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Processor and memory specifications  
System requirements  
Network protocol specifications  
Embedded web server specifications  
Media specifications  
Print specifications  
Copy specifications  
Fax specifications  
Scan specifications  
Web Services and HP website specifications  
Environmental specifications  
Electrical specifications  
Acoustic emission specifications  
Memory device specifications  
Physical specifications  
Printer size (width x height x depth)  
•
•
HP Officejet Pro 8600: 494 x 300 x 460 mm (19.4 x 11.8 x 18.1 inches)  
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: 494 x 315 x 460 mm (19.4  
x 12.4 x 18.1 inches)  
•
With Tray 2: Adds 82 mm (2.6 inches) to the height of the printer  
Printer weight (does not include printing supplies, duplexer, or Tray 2)  
•
•
•
•
HP Officejet Pro 8600: 10.67 kg (23.6 lb)  
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: 11.58 kg (25.5 lb)  
With Tray 2: Adds 2.96 kg (6.5 lb)  
With duplexer: Adds 0.63 kg (1.4 lb)  
Product features and capacities  
Feature  
Capacity  
Connectivity  
•
•
•
•
USB 2.0-compliant high speed  
USB 2.0 high-speed host port  
Wireless 802.11b/g/n*  
Wired 802.3 network (Ethernet)  
Print method  
Ink cartridges  
Drop-on-demand thermal inkjet printing  
Four ink cartridges (one each for black, cyan,  
magenta, and yellow)  
NOTE: Not all ink cartridges are supported in  
all countries/regions.  
Printheads  
One printhead  
Printer specifications  
161  
             
Appendix A  
(continued)  
Feature  
Capacity  
Supply yields  
For more information on estimated ink  
cartridge yields, visit www.hp.com/go/  
learnaboutsupplies/.  
Printer languages  
Font support  
HP PCL 3  
US fonts: CG Times, CG Times Italic,  
Universe, Universe Italic, Courier, Courier  
Italic, Letter Gothic, Letter Gothic Italic.  
Duty cycle  
Up to ꢁꢂ,000 pages per month  
Printer control-panel language support  
Bulgarian, Croatian, Czech, Danish, Dutch,  
English, Finnish, French, German, Greek,  
Hungarian, Italian, Japanese, Korean,  
Norwegian, Polish, Portuguese, Romanian,  
Russian, Simplified Chinese, Slovak,  
Slovenian, Spanish, Swedish, Traditional  
Chinese, Turkish.  
Language availability varies by country/region.  
* The printer supports the 802.11n 2.4 GHz frequency band.  
Processor and memory specifications  
Printer processor  
ARM R4  
Printer memory  
HP Officejet Pro 8600: 64 MB built-in RAM  
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: 128 MB built-in RAM  
System requirements  
NOTE: For the most current information about supported operating systems and system  
requirements, visit www.hp.com/go/customercare. This website provides information and  
utilities that can help you correct many common printer problems.  
Operating system compatibility  
•
•
•
Windows XP Service Pack 3, Windows Vista, Windows 7  
Mac OS X v10.5, v10.6  
Linux (For more information, see http://hplipopensource.com/hplip-web/index.html)  
Minimum system requirements  
•
•
•
Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space,  
CD-ROM/DVD drive or Internet connection, USB port; Internet Explorer  
Microsoft Windows Vista®: 800 MHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk  
space, CD-ROM/DVD drive or Internet connection, USB port; Internet Explorer  
Microsoft Windows XP Service Pack 3 or higher (32-bit only): Intel® Pentium® II , Celeron®,  
or compatible processor; 233 MHz or higher; CD-ROM/DVD drive or Internet connection, USB  
port, Internet Explorer 6.0 or higher  
•
Mac OS X v10.5 or v10.6: PowerPC G4, G5, or Intel Core processor, 500 MB free hard disk  
space, CD-ROM/DVD drive or Internet connection, USB port  
162  
Technical information  
                 
Network protocol specifications  
Network operating system compatibility  
•
•
•
Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit  
(Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit)  
Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64-  
bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition)  
Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit,  
Windows 2008 Server R2 64-bit (Standard Edition, Enterprise Edition)  
•
•
•
•
•
•
•
•
Citrix XenDesktop 4  
Citrix XenServer 5.5  
Mac OS X v10.5, v10.6  
Microsoft Windows 2003 Server Terminal Services  
Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0  
Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5  
Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0  
Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature  
Release 3  
•
•
•
•
•
Microsoft Windows 2003 Small Business Server Terminal Services  
Microsoft Windows Server 2008 Terminal Services  
Microsoft Windows Small Business Server 2008 Terminal Services  
Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0  
Novell Netware 6.5, Open Enterprise Server 2  
Compatible network protocols  
TCP/IP  
Network management  
Embedded web server (Ability to remotely configure and manage network printers)  
Embedded web server specifications  
Requirements  
•
A TCP/IP-based network (IPX/SPX-based networks are not supported)  
•
A web browser (either Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher,  
Safari 3.0 or higher, or Google Chrome 3.0 or higher)  
•
•
A network connection (you cannot use the embedded web server connected directly to  
a computer with a USB cable)  
An Internet connection (required for some features)  
NOTE: You can open the embedded web server without being connected to the  
Internet. However, some features are not available.  
NOTE: The embedded web server must be on the same side of a firewall as the printer.  
Media specifications  
Use these tables to determine the correct media to use with your printer, and determine what  
features work with your media.  
•
•
•
Understand specifications for supported media  
Set minimum margins  
Guidelines for printing on both sides of a page  
Printer specifications  
163  
               
Appendix A  
Understand specifications for supported media  
Use the tables to determine the correct media to use with your printer, and to determine what  
features work with your media.  
•
•
Understand supported sizes  
Understand supported media types and weights  
Understand supported sizes  
NOTE: Tray 2 is available as an option.  
Media size  
Tray 1  
Tray 2  
Duplexer  
ADF  
Standard media sizes  
10x15cm*  
2L  
U.S. Letter (216 x 279 mm; 8.5  
x 11 inches)*  
8.5 x 13 inches (216 x 330 mm)+  
U.S. Legal (216 x 356 mm; 8.5  
x 14 inches)* +  
A4 (210 x 297 mm; 8.3 x 11.7  
inches)*  
U.S. Executive (184 x 267 mm;  
7.25 x 10.5 inches)  
U.S. Statement (140 x 216 mm;  
5.5 x 8.5 inches)+  
B5 (JIS) (182 x 257 mm; 7.17  
x 10.12 inches)* +  
A5 (148 x 210 mm; 5.8 x 8.3  
inches)*  
(From Tray 1  
only)  
6 x 8 inches+  
Edge-to-Edge A4*  
Edge-to-Edge Letter*  
Envelopes  
U.S. #10 Envelope (105 x 241  
mm; 4.12 x 9.5 inches)  
Monarch Envelope (98 x 191 mm;  
3.88 x 7.5 inches)  
Card Envelope (111 x 152 mm;  
4.4 x 6 inches)  
164  
Technical information  
         
(continued)  
Media size  
Tray 1  
Tray 2  
Duplexer  
ADF  
A2 Envelope (111 x 146 mm; 4.37  
x 5.75 inches)  
DL Envelope (110 x 220 mm; 4.3  
x 8.7 inches)  
C5 Envelope (162 x 229 mm; 6.4  
x 9 inches)  
C6 Envelope (114 x 162 mm; 4.5  
x 6.4 inches)  
Japanese Envelope Chou #3 (120  
x 235 mm; 4.7 x 9.3 inches)  
Japanese Envelope Chou #4 (90  
x 205 mm; 3.5 x 8.1 inches)  
Cards  
Index card (76.2 x 127 mm; 3 x 5  
inches)  
Index card (102 x 152 mm; 4 x 6  
inches)  
Index card (127 x 203 mm; 5 x 8  
inches)  
A6 card (105 x 148.5 mm; 4.13  
x 5.83 inches)*  
A4 index card (210 x 297 mm; 8.3  
x 11.7 inches)  
Hagaki (100 x 148 mm; 3.9 x 5.8  
inches) *  
**  
Ofuku Hagaki** (200 x 148 mm;  
7.8 x 5.8 inches)  
Index Card Letter (216 x 279 mm;  
8.5 x 11 inches)  
Photo media  
Photo media (76.2 x 127 mm; 3  
x 5 inches)  
Photo media (102 x 152 mm; 4  
x 6 inches)*  
Photo media (5 x 7 inches)*  
Photo media (8 x 10 inches)*  
Photo media (8.5 x 11 inches)  
Photo L (89 x 127 mm; 3.5 x 5  
inches)  
Printer specifications  
165  
   
Appendix A  
(continued)  
Media size  
Tray 1  
Tray 2  
Duplexer  
ADF  
Photo 2L (127 x 178 mm)*  
13 x 18 cm*  
Other media  
NOTE: Defining custom-size  
media sizes is only available in  
the HP printing software in Mac  
OS X.  
Custom-sized media between  
76.2 to 216 mm wide and 127 to  
356 mm long (3 to 8.5 inches wide  
and 5 to 14 inches long)  
Custom-sized media (ADF)  
between 127 to 216 mm wide and  
127 to 355 mm long (5 to 8.5  
inches wide and 5 to 14 inches  
long)+  
* These sizes can be used for borderless printing.  
** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible  
with photo hagaki from Japan Post.  
+ Only single-sided scan and copy jobs are supported by the ADF.  
Understand supported media types and weights  
NOTE: Tray 2 is available with some models.  
Tray  
Type  
Weight  
Capacity  
60 to 105 g/m2  
Tray 1  
Paper  
Up to 250 sheets of  
plain paper  
(16 to 28 lb bond)  
(25 mm or 1 inch  
stacked)  
280 g/m2  
Photo media  
Labels  
Up to 100 sheets  
(75 lb bond)  
(17 mm or 0.67 inch  
stacked)  
Up to 100 sheets  
(17 mm or 0.67 inch  
stacked)  
75 to 90 g/m2  
Envelopes  
Up to 30 sheets  
(20 to 24 lb bond  
envelope)  
(17 mm or 0.67 inch  
stacked)  
Cards  
Up to 200 g/m2  
(110 lb index)  
Up to 80 cards  
Tray 2  
Plain paper only  
60 to 105 g/m2  
Up to 250 sheets of  
plain paper  
(16 to 28 lb bond)  
166  
Technical information  
     
(continued)  
Tray  
Type  
Weight  
Capacity  
(25 mm or 1.0 inch  
stacked)  
Duplexer  
Plain and brochure  
60 to 105 g/m2  
Not applicable  
(16 to 28 lb bond)  
Output tray All supported media  
Up to 150 sheets of  
plain paper (text  
printing)  
Automatic  
Document  
Feeder  
All supported media except  
photo paper  
60 to 90 g/m2  
HP Officejet Pro 8600:  
Up to 35 sheets of plain  
paper (5 mm or 0.19  
inches stacked)  
(16 to 24 lb bond)  
long grain media only  
HP Officejet Pro 8600  
Plus and HP Officejet  
Pro 8600 Premium: Up  
to 50 sheets of plain  
paper (11 mm or 0.43  
inches stacked)  
Set minimum margins  
The document margins must match (or exceed) these margin settings in portrait orientation.  
3
3
4
4
1
2
1
2
Media  
(1) Left  
margin  
(2) Right  
margin  
(3) Top  
margin  
(4) Bottom  
margin  
U.S. Letter  
U.S. Legal  
A4  
3.3 mm (0.13 3.3 mm (0.13 3.3 mm (0.13 3.3 mm (0.13  
inch)  
inch)  
inch)  
inch)  
Windows and  
12mm (0.47  
Printer specifications  
167  
   
Appendix A  
(continued)  
Media  
(1) Left  
margin  
(2) Right  
margin  
(3) Top  
margin  
(4) Bottom  
margin  
U.S. Executive  
U.S. Statement  
8.5 x 13 inch  
B5  
inch)  
Macintosh  
and Linux  
A5  
Cards  
Custom-sized media  
Photo media  
Envelopes  
3.3 mm (0.13 3.3 mm (0.13 16.5 mm  
inch) inch) (0.65 inch)  
16.5 mm  
(0.65 inch)  
Guidelines for printing on both sides of a page  
•
Always use media that conforms to the printer specifications. For more information, see  
Media specifications.  
•
•
Specify two-sided printing options in your application or in the printer driver.  
Do not print on both sides of envelopes, photo paper, glossy media, or paper lighter than 16  
lb bond (60 g/m2) or heavier than 28 lb bond (105 g/m2). Jams might occur with these media  
types.  
•
•
•
Several kinds of media require a specific orientation when you print on both sides of a page.  
These include letterhead, preprinted paper, and paper with watermarks and prepunched  
holes. When you print from a computer running Windows, the printer prints the first side of the  
media first. Load the media with the print side facing down.  
For auto-duplexing, when printing finishes on one side of the media, the printer holds the  
media and pauses while the ink dries. Once the ink dries, the media is pulled back into the  
printer and the second side is printed. When printing is complete, the media is dropped onto  
the output tray. Do not grab it before printing is complete.  
You can print on both sides of supported custom-sized media by turning the media over and  
feeding it into the printer again. For more information, see Media specifications.  
Print specifications  
Black print resolution  
600 x 600 dpi with pigmented black ink  
Color print resolution  
Up to 4800 x 1200 dpi Optimized on HP Advanced Photo Paper with 1200 x 1200 input dpi  
Copy specifications  
•
•
•
•
Digital image processing  
Up to 99 copies from original (varies by model)  
Digital zoom: from 25 to 400% (varies by model)  
Fit to page, copy preview  
Fax specifications  
•
Walk-up black-and-white and color fax capability.  
•
Up to 110 speed dials (varies by model).  
168  
Technical information  
           
•
Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard  
resolution). More complicated pages or higher resolution takes longer and uses more  
memory.  
•
•
•
•
•
•
•
Manual fax send and receive.  
Automatic busy redial up to five times (varies by model).  
Automatic no-answer redial one time (varies by model).  
Confirmation and activity reports.  
CCITT/ITU Group 3 fax with Error Correction Mode.  
33.6 Kbps transmission.  
3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard  
resolution). More complicated pages or higher resolution takes longer and uses more  
memory.  
•
Ring detect with automatic fax/answering machine switching.  
Photo (dpi)  
Very Fine (dpi)  
Fine (dpi)  
Standard (dpi)  
Black  
Color  
196 x 203 (8-bit  
grayscale)  
300 x 300  
196 x 203  
196 x 98  
200 x 200  
200 x 200  
200 x 200  
200 x 200  
Fax to PC Specifications  
•
Supported file type: Uncompressed TIFF  
•
Supported fax types: black-and-white faxes  
Scan specifications  
•
•
•
•
•
Integrated OCR software automatically converts scanned text to editable text  
Twain-compliant interface (Windows only)  
Resolution: 4800 x 4800 ppi optical  
Color: 24-bit color, 8-bit grayscale (256 levels of gray)  
Maximum scan size from glass:  
HP Officejet Pro 8600: 216 x 297 mm (8.5 x 11.7 inches)  
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: 216 x 356 mm (8.5 x 14  
inches)  
•
Maximum scan size from ADF: 216 x 356 mm (8.5 x 14 inches)  
Web Services and HP website specifications  
Web Services specifications  
An Internet connection using either a wired (Ethernet) or wireless connection.  
HP ePrint  
•
Maximum size of email and attachments: 5 MB  
•
Maximum number of attachments: 10  
NOTE: The printer’s email address must be the only address listed in the “To” line of the  
email message.  
Supported file types:  
ꢀ
ꢀ
ꢀ
PDF  
HTML  
Standard text file formats  
Printer specifications  
169  
       
Appendix A  
ꢀ
ꢀ
Microsoft Word, PowerPoint  
Image files, such as PNG, JPEG, TIFF, GIF, BMP  
NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot  
guarantee that they correct functionality with the printer because they have not been fully  
tested.  
Printer Apps  
To use certain Printer Apps, you might need to set up an account with a partner website. For more  
information, visit www.eprintcenter.com.  
HP website specifications  
•
A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher,  
Safari 3.2.3 or higher, or Google Chrome 3.0) with the Adobe Flash plug-in (version 10 or  
higher).  
•
An Internet connection  
Environmental specifications  
Operating environment  
Operating temperature: 5° to 40° C (41° to 104° F)  
Operating humidity: 15 to 80% RH non-condensing  
Recommended operating conditions: 15° to 32° C (59° to 90° F)  
Recommended relative humidity: 20 to 80 % RH non-condensing  
Shipping environment  
Maximum shipping temperature: -40° to 60° C (-40° to 140° F)  
Maximum shipping humidity: 5 to 90% RH non-condensing  
Electrical specifications  
Power supply  
Universal power adapter (internal)  
Power requirements  
Input voltage: 100 to 240 VAC, 50/60 Hz  
Output voltage: +32V/+12V at 1095 mA/170 mA  
Power consumption  
34 watts printing (Fast Draft Mode); 36 watts copying (Fast Draft Mode)  
Acoustic emission specifications  
Print in Draft mode, noise levels per ISO 7779  
HP Officejet Pro 8600  
•
Sound pressure (bystander position)  
LpAm 57 (dBA) (mono Draft print)  
Sound power  
•
LwAd 7.1 (BA)  
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium  
•
Sound pressure (bystander position)  
LpAm 56 (dBA) (mono Draft print)  
Sound power  
•
LwAd 7.0 (BA)  
170  
Technical information  
                 
Memory device specifications  
This section contains the following topics:  
•
•
Memory card specifications  
USB flash drives  
Memory card specifications  
Specifications  
•
Maximum recommended number of files on a memory card: 2,000  
•
Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum (TIFF  
files, 50 MB maximum)  
•
Maximum recommended memory card size: 64 GB (solid state only)  
NOTE: Approaching any of the recommended maximums on a memory card might  
cause the performance of the printer to be slower than expected.  
Supported memory card types  
•
•
•
•
•
Secure Digital (SD), Mini SD, Micro SD  
High Capacity Secure Digital  
Memory Stick Pro Duo  
Memory Stick Pro Duo  
MultiMediaCard (MMC), MMC Plus, MMC (RS-MMC)  
USB flash drives  
HP has fully tested the following USB flash drives with the printer:  
•
•
•
•
•
Kingston: Data Traveler 100 USB 2.0 flash drive (4 GB, 8 GB, and 16 GB)  
Lexar JumpDrive Traveller: 1 GB  
Imation: 1 GB USB Swivel  
Sandisk: Ultra Titanium plus USB Flash Drive 4 GB  
HP: 8 GB HI.SPEED USB flash drive v100w  
NOTE: You might be able to use other USB flash drives with the printer. However, HP  
cannot guarantee that they correct functionality with the printer because they have not been  
fully tested.  
Printer specifications  
171  
         
Appendix A  
Regulatory information  
The printer meets product requirements from regulatory agencies in your country/region.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
FCC statement  
Notice to users in Korea  
VCCI (Class B) compliance statement for users in Japan  
Notice to users in Japan about the power cord  
Noise emission statement for Germany  
European Union Regulatory Notice  
LED indicator statement  
Gloss of housing of peripheral devices for Germany  
Notice to users of the U.S. telephone network: FCC requirements  
Notice to users of the Canadian telephone network  
Notice to users of the German telephone network  
Australia wired fax statement  
Regulatory information for wireless products  
Regulatory model number  
172  
Technical information  
   
FCC statement  
FCC statement  
The United States Federal Communications Commission (in 47 CFR 15.105) has specified  
that the following notice be brought to the attention of users of this product.  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-  
able protection against harmful interference in a residential installation. This equipment  
generates, uses and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular installation.  
If this equipment does cause harmful interference to radio or television reception, which can  
be determined by turning the equipment off and on, the user is encouraged to try to correct  
the interference by one or more of the following measures:  
•
•
•
Reorient the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
•
Consult the dealer or an experienced radio/TV technician for help.  
For further information, contact:  
Manager of Corporate Product Regulations  
Hewlett-Packard Company  
3000 Hanover Street  
Palo Alto, Ca 94304  
(650) 857-1501  
Modifications (part 15.21)  
The FCC requires the user to be notified that any changes or modifications made to this  
device that are not expressly approved by HP may void the user's authority to operate the  
equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following  
two conditions: (1) this device may not cause harmful interference, and (2) this device must  
accept any interference received, including interference that may cause undesired  
operation.  
Notice to users in Korea  
Regulatory information  
173  
   
Appendix A  
VCCI (Class B) compliance statement for users in Japan  
Notice to users in Japan about the power cord  
Noise emission statement for Germany  
Geräuschemission  
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19  
European Union Regulatory Notice  
Products bearing the CE marking comply with the following EU Directives:  
•
•
•
Low Voltage Directive 2006/95/EC  
EMC Directive 2004/108/EC  
Ecodesign Directive 2009/125/EC, where applicable  
CE compliance of this product is valid only if powered with the correct CE-marked AC adapter  
provided by HP.  
If this product has telecommunications functionality, it also complies with the essential  
requirements of the following EU Directive:  
R&TTE Directive 1999/5/EC  
Compliance with these directives implies conformity to applicable harmonized European  
standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for  
this product or product family and available (in English only) either within the product  
documentation or at the following website: www.hp.com/go/certificates (type the product number  
in the search field).  
174  
Technical information  
       
The compliance is indicated by one of the following conformity markings placed on the product:  
For non-telecommunications  
products and for EU harmonized  
telecommunications products, such  
as Bluetooth® within power class  
below 10mW.  
For EU non-harmonized  
telecommunications products (If  
applicable, a 4-digit notified body  
number is inserted between CE  
and !).  
Please refer to the regulatory label provided on the product.  
The telecommunications functionality of this product may be used in the following EU and EFTA  
countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,  
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,  
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia,  
Spain, Sweden, Switzerland, and United Kingdom.  
The telephone connector (not available for all products) is intended for connection to analogue  
telephone networks.  
Products with wireless LAN devices  
Some countries may have specific obligations or special requirements about the operation of  
Wireless LAN networks such as indoor use only or restrictions of the channels available. Please  
make sure that the country settings of the wireless network are correct.  
France  
For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may  
be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For  
outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For  
the latest requirements, see www.arcep.fr.  
The point of contact for regulatory matters is:  
Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen,  
GERMANY  
LED indicator statement  
Gloss of housing of peripheral devices for Germany  
Regulatory information  
175  
   
Appendix A  
Notice to users of the U.S. telephone network: FCC requirements  
Notice to users of the U.S. telephone network: FCC requirements  
This equipment complies with FCC rules, Part 68. On this equipment is a label that  
contains, among other information, the FCC Registration Number and Ringer Equivalent  
Number (REN) for this equipment. If requested, provide this information to your telephone  
company.  
An FCC compliant telephone cord and modular plug is provided with this equipment. This  
equipment is designed to be connected to the telephone network or premises wiring using  
a compatible modular jack which is Part 68 compliant. This equipment connects to the  
telephone network through the following standard network interface jack: USOC  
RJ-11C.  
The REN is useful to determine the quantity of devices you may connect to your telephone  
line and still have all of those devices ring when your number is called. Too many devices  
on one line might result in failure to ring in response to an incoming call. In most, but not  
all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the  
number of devices you may connect to your line, as determined by the REN, you should call  
your local telephone company to determine the maximum REN for your calling area.  
If this equipment causes harm to the telephone network, your telephone company might  
discontinue your service temporarily. If possible, they will notify you in advance. If advance  
notice is not practical, you will be notified as soon as possible. You will also be advised of  
your right to file a complaint with the FCC. Your telephone company might make changes  
in its facilities, equipment, operations, or procedures that could affect the proper operation  
of your equipment. If they do, you will be given advance notice so you will have the  
opportunity to maintain uninterrupted service. If you experience trouble with this equipment,  
please contact the manufacturer, or look elsewhere in this manual, for warranty or repair  
information. Your telephone company might ask you to disconnect this equipment from the  
network until the problem has been corrected or until you are sure that the equipment is not  
malfunctioning.  
This equipment may not be used on coin service provided by the telephone company.  
Connection to party lines is subject to state tariffs. Contact your state public utility commis-  
sion, public service commission, or corporation commission for more information.  
This equipment includes automatic dialing capability. When programming and/or making  
test calls to emergency numbers:  
•
•
Remain on the line and explain to the dispatcher the reason for the call.  
Perform such activities in the off-peak hours, such as early morning or late evening.  
Note The FCC hearing aid compatibility rules for telephones are not applicable  
to this equipment.  
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a  
computer or other electronic device, including fax machines, to send any message unless  
such message clearly contains in a margin at the top or bottom of each transmitted page  
or on the first page of transmission, the date and time it is sent and an identification of the  
business, other entity, or other individual sending the message and the telephone number  
of the sending machine or such business, other entity, or individual. (The telephone number  
provided might not be a 900 number or any other number for which charges exceed local  
or long-distance transmission charges.) In order to program this information into your fax  
machine, you should complete the steps described in the software.  
176  
Technical information  
 
Notice to users of the Canadian telephone network  
Note à l’attention des utilisateurs du réseau téléphonique  
canadien/Notice to users of the Canadian telephone network  
Cet appareil est conforme aux spécifications techniques des équipements terminaux  
d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.  
L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été  
effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications  
techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne signifie  
en aucun cas que l’appareil a été validé par Industrie Canada.  
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées  
à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique  
d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution  
est particulièrement importante dans les zones rurales.  
Remarque Le numéro REN (Ringer Equivalence Number) attribué à chaque  
appareil terminal fournit une indication sur le nombre maximal de terminaux qui  
peuvent être connectés à une interface téléphonique. La terminaison d’une  
interface peut se composer de n’importe quelle combinaison d’appareils, à  
condition que le total des numéros REN ne dépasse pas 5.  
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B.  
This equipment meets the applicable Industry Canada Terminal Equipment Technical  
Specifications. This is confirmed by the registration number. The abbreviation IC before the  
registration number signifies that registration was performed based on a Declaration of  
Conformity indicating that Industry Canada technical specifications were met. It does not  
imply that Industry Canada approved the equipment.  
Users should ensure for their own protection that the electrical ground connections of the  
power utility, telephone lines and internal metallic water pipe system, if present, are  
connected together. This precaution might be particularly important in rural areas.  
Note The REN (Ringer Equivalence Number) assigned to each terminal device  
provides an indication of the maximum number of terminals allowed to be  
connected to a telephone interface. The termination on an interface might consist  
of any combination of devices subject only to the requirement that the sum of the  
Ringer Equivalence Numbers of all the devices does not exceed 5.  
The REN for this product is 0.0B, based on FCC Part 68 test results.  
Notice to users of the German telephone network  
Hinweis für Benutzer des deutschen Telefonnetzwerks  
Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network  
(PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des  
HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann  
als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelass-  
enen Endgeräten verwendet werden.  
Australia wired fax statement  
Regulatory information  
177  
     
Appendix A  
Regulatory information for wireless products  
This section contains the following regulatory information pertaining to wireless products:  
•
•
•
•
Exposure to radio frequency radiation  
Notice to users in Brazil  
Notice to users in Canada  
Notice to users in Taiwan  
Exposure to radio frequency radiation  
Exposure to radio frequency radiation  
Caution  
The radiated output power of this device is far below the FCC radio  
frequency exposure limits. Nevertheless, the device shall be used in such a manner  
that the potential for human contact during normal operation is minimized. This  
product and any attached external antenna, if supported, shall be placed in such a  
manner to minimize the potential for human contact during normal operation. In  
order to avoid the possibility of exceeding the FCC radio frequency exposure limits,  
human proximity to the antenna shall not be less than 20 cm (8 inches) during normal  
operation.  
Notice to users in Brazil  
Aviso aos usuários no Brasil  
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra  
interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência  
a sistemas operando em caráter primário. (Res.ANATEL 282/2001).  
Notice to users in Canada  
Notice to users in Canada/Note à l'attention des utilisateurs canadiens  
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise  
emissions from the digital apparatus set out in the Radio Interference Regulations of the  
Canadian Department of Communications. The internal wireless radio complies with RSS  
210 and RSS GEN of Industry Canada.  
Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique  
dépassant les limites applicables aux appareils numériques de la classe B prescrites dans  
le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications  
du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN  
d'Industrie Canada.  
Notice to users in Taiwan  
178  
Technical information  
           
Regulatory model number  
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The  
Regulatory Model Number for your product is SNPRC-1101-01. This regulatory number should  
not be confused with the marketing name (HP Officejet Pro 8600 e-All-in-One series) or product  
number.  
Regulatory information  
179  
   
Appendix A  
Environmental product stewardship program  
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.  
Design for recycling has been incorporated into this product. The number of materials has been  
kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have  
been designed to separate easily. Fasteners and other connections are easy to locate, access,  
and remove using common tools. High priority parts have been designed to access quickly for  
efficient disassembly and repair.  
For more information, visit HP’s Commitment to the Environment website at:  
www.hp.com/hpinfo/globalcitizenship/environment/index.html  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
Paper use  
Plastics  
Material safety data sheets  
Recycling program  
HP inkjet supplies recycling program  
Disposal of waste equipment by users in private households in the European Union  
Power consumption  
Chemical substances  
Battery information  
RoHS notices (China only)  
RoHS notices (Ukraine only)  
Paper use  
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.  
Plastics  
Plastic parts over 25 grams are marked according to international standards that enhance the  
ability to identify plastics for recycling purposes at the end of product life.  
Material safety data sheets  
Material safety data sheets (MSDS) can be obtained from the HP website at:  
www.hp.com/go/msds  
Recycling program  
HP offers an increasing number of product return and recycling programs in many countries/  
regions, and partners with some of the largest electronic recycling centers throughout the world.  
HP conserves resources by reselling some of its most popular products. For more information  
regarding recycling of HP products, please visit:  
www.hp.com/hpinfo/globalcitizenship/environment/recycle/  
HP inkjet supplies recycling program  
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is  
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges  
free of charge. For more information, go to the following website:  
www.hp.com/hpinfo/globalcitizenship/environment/recycle/  
180  
Technical information  
               
Disposal of waste equipment by users in private households in the European Union  
European Union Battery Directive  
This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the  
product. Any attempt to service or replace this battery should be performed by a qualified service technician.  
Directive sur les batteries de l'Union Européenne  
Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a  
été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un  
technicien qualifié.  
Batterie-Richtlinie der Europäischen Union  
Dieses Produkt enthält eine Batterie, die dazu dient, die Datenintegrität der Echtzeituhr sowie der Produkteinstellungen zu erhalten, und die für die  
Lebensdauer des Produkts ausreicht. Im Bedarfsfall sollte das Instandhalten bzw. Austauschen der Batterie von einem qualifizierten Servicetechniker  
durchgeführt werden.  
Direttiva dell'Unione Europea relativa alla raccolta, al trattamento e allo smaltimento di batterie e accumulatori  
Questo prodotto contiene una batteria utilizzata per preservare l'integrità dei dati dell'orologio in tempo reale o delle impostazioni del prodotto e  
la sua durata si intende pari a quella del prodotto. Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un  
tecnico dell'assistenza qualificato.  
Directiva sobre baterías de la Unión Europea  
Este producto contiene una batería que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuración del producto  
y está diseñada para durar toda la vida útil del producto. El mantenimiento o la sustitución de dicha batería deberá realizarla un técnico de  
mantenimiento cualificado.  
Směrnice Evropské unie pro nakládání s bateriemi  
Tento výrobek obsahuje baterii, která slouží k uchování správných dat hodin reálného času nebo nastavení výrobku. Baterie je navržena tak, aby  
vydržela celou životnost výrobku. Jakýkoliv pokus o opravu nebo výměnu baterie by měl provést kvalifikovaný servisní technik.  
EU's batteridirektiv  
Produktet indeholder et batteri, som bruges til at vedligeholde dataintegriteten for realtidsur- eller produktindstillinger og er beregnet til at holde i  
hele produktets levetid. Service på batteriet eller udskiftning bør foretages af en uddannet servicetekniker.  
Richtlijn batterijen voor de Europese Unie  
Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen. Bovendien is  
deze ontworpen om gedurende de levensduur van het product mee te gaan. Het onderhoud of de vervanging van deze batterij moet door een  
gekwalificeerde onderhoudstechnicus worden uitgevoerd.  
Euroopa Liidu aku direktiiv  
Toode sisaldab akut, mida kasutatakse reaalaja kella andmeühtsuse või toote sätete säilitamiseks. Aku on valmistatud kestma terve toote kasutusaja.  
Akut tohib hooldada või vahetada ainult kvalifitseeritud hooldustehnik.  
Euroopan unionin paristodirektiivi  
Tämä laite sisältää pariston, jota käytetään reaaliaikaisen kellon tietojen ja laitteen asetusten säilyttämiseen. Pariston on suunniteltu kestävän laitteen  
koko käyttöiän ajan. Pariston mahdollinen korjaus tai vaihto on jätettävä pätevän huoltohenkilön tehtäväksi.  
Οδηγία της Ευρωπαϊκής Ένωσης για τις ηλεκτρικές στήλες  
Αυτό το προϊόν περιλαμβάνει μια μπαταρία, η οποία χρησιμοποιείται για τη διατήρηση της ακεραιότητας των δεδομένων ρολογιού πραγματικού  
χρόνου ή των ρυθμίσεων προϊόντος και έχει σχεδιαστεί έτσι ώστε να διαρκέσει όσο και το προϊόν. Τυχόν απόπειρες επιδιόρθωσης ή αντικατάστασης  
αυτής της μπαταρίας θα πρέπει να πραγματοποιούνται από κατάλληλα εκπαιδευμένο τεχνικό.  
Az Európai unió telepek és akkumulátorok direktívája  
A termék tartalmaz egy elemet, melynek feladata az, hogy biztosítsa a valós idejű óra vagy a termék beállításainak adatintegritását. Az elem úgy  
van tervezve, hogy végig kitartson a termék használata során. Az elem bármilyen javítását vagy cseréjét csak képzett szakember végezheti el.  
Eiropas Savienības Bateriju direktīva  
Produktam ir baterija, ko izmanto reālā laika pulksteņa vai produkta iestatījumu datu integritātes saglabāšanai, un tā ir paredzēta visam produkta  
dzīves ciklam. Jebkura apkope vai baterijas nomaiņa ir jāveic atbilstoši kvalificētam darbiniekam.  
Europos Sąjungos baterijų ir akumuliatorių direktyva  
Šiame gaminyje yra baterija, kuri naudojama, kad būtų galima prižiūrėti realaus laiko laikrodžio veikimą arba gaminio nuostatas; ji skirta veikti  
visą gaminio eksploatavimo laiką. Bet kokius šios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas.  
Dyrektywa Unii Europejskiej w sprawie baterii i akumulatorów  
Produkt zawiera baterię wykorzystywaną do zachowania integralności danych zegara czasu rzeczywistego lub ustawień produktu, która  
podtrzymuje działanie produktu. Przegląd lub wymiana baterii powinny być wykonywane wyłącznie przez uprawnionego technika serwisu.  
Diretiva sobre baterias da União Européia  
Este produto contém uma bateria que é usada para manter a integridade dos dados do relógio em tempo real ou das configurações do produto e  
é projetada para ter a mesma duração que este. Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um técnico  
qualificado.  
Smernica Európskej únie pre zaobchádzanie s batériami  
Tento výrobok obsahuje batériu, ktorá slúži na uchovanie správnych údajov hodín reálneho času alebo nastavení výrobku. Batéria je skonštruovaná  
tak, aby vydržala celú životnosť výrobku. Akýkoľvek pokus o opravu alebo výmenu batérie by mal vykonať kvalifikovaný servisný technik.  
Direktiva Evropske unije o baterijah in akumulatorjih  
V tem izdelku je baterija, ki zagotavlja natančnost podatkov ure v realnem času ali nastavitev izdelka v celotni življenjski dobi izdelka. Kakršno koli  
popravilo ali zamenjavo te baterije lahko izvede le pooblaščeni tehnik.  
EU:s batteridirektiv  
Produkten innehåller ett batteri som används för att upprätthålla data i realtidsklockan och produktinställningarna. Batteriet ska räcka produktens  
hela livslängd. Endast kvalificerade servicetekniker får utföra service på batteriet och byta ut det.  
Директива за батерии на Европейския съюз  
Този продукт съдържа батерия, която се използва за поддържане на целостта на данните на часовника в реално време или настройките за  
продукта, създадена на издържи през целия живот на продукта. Сервизът или замяната на батерията трябва да се извършва от квалифициран  
техник.  
Directiva Uniunii Europene referitoare la baterii  
Acest produs conţine o baterie care este utilizată pentru a menţine integritatea datelor ceasului de timp real sau setărilor produsului şi care este  
proiectată să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de  
un tehnician de service calificat.  
Environmental product stewardship program  
181  
 
Appendix A  
Power consumption  
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is  
qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for  
imaging equipment. The following mark appears on ENERGY STAR qualified imaging products:  
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR  
partner, HP has determined that this product meets ENERGY STAR guidelines for energy  
efficiency.  
Additional ENERGY STAR qualified imaging product model information is listed at:  
www.hp.com/go/energystar  
Chemical substances  
HP is committed to providing our customers with information about the chemical substances in our  
products as needed to comply with legal requirements such as REACH (Regulation EC No  
1907/2006 of the European Parliament and the Council). A chemical information report for this  
product can be found at: www.hp.com/go/reach  
Battery information  
The printer has internal batteries that are used to maintain printer settings when the printer is  
turned off. These batteries might require special handling and disposal.  
This section contains the following topics:  
•
•
Battery disposal in Taiwan  
Attention California users  
Battery disposal in Taiwan  
Attention California users  
The battery supplied with this product may contain perchlorate material. Special handling may  
apply. For more information, go to the following website: www.dtsc.ca.gov/hazardouswaste/  
perchlorate.  
182  
Technical information  
         
RoHS notices (China only)  
Toxic and hazardous substance table  
RoHS notices (Ukraine only)  
Environmental product stewardship program  
183  
   
Appendix A  
Third-party licenses  
LICENSE.aes-pubdom--crypto  
---------------------  
/* rijndael-alg-fst.c  
*
* @version 3.0 (December 2000)  
*
* Optimised ANSI C code for the Rijndael cipher (now AES)  
*
* @author Vincent Rijmen <[email protected]>  
* @author Antoon Bosselaers <[email protected]>  
* @author Paulo Barreto <[email protected]>  
*
* This code is hereby placed in the public domain.  
*
* THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS  
* OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED  
* WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE  
* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE  
* LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR  
* CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF  
* SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR  
* BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,  
* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE  
* OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,  
* EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.  
*/  
LICENSE.expat-mit--expat  
---------------------  
Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd  
Permission is hereby granted, free of charge, to any person obtaining  
a copy of this software and associated documentation files (the  
"Software"), to deal in the Software without restriction, including  
without limitation the rights to use, copy, modify, merge, publish,  
distribute, sublicense, and/or sell copies of the Software, and to  
permit persons to whom the Software is furnished to do so, subject to  
the following conditions:  
The above copyright notice and this permission notice shall be included  
in all copies or substantial portions of the Software.  
184  
Technical information  
 
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,  
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF  
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.  
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY  
CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,  
TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE  
SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.  
LICENSE.hmac-sha2-bsd--nos_crypto  
---------------------  
/* HMAC-SHA-224/256/384/512 implementation  
* Last update: 06/15/2005  
* Issue date: 06/15/2005  
*
* Copyright (C) 2005 Olivier Gay ([email protected])  
* All rights reserved.  
*
* Redistribution and use in source and binary forms, with or without  
* modification, are permitted provided that the following conditions  
* are met:  
* 1. Redistributions of source code must retain the above copyright  
* notice, this list of conditions and the following disclaimer.  
* 2. Redistributions in binary form must reproduce the above copyright  
* notice, this list of conditions and the following disclaimer in the  
* documentation and/or other materials provided with the distribution.  
* 3. Neither the name of the project nor the names of its contributors  
* may be used to endorse or promote products derived from this software  
* without specific prior written permission.  
*
* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND  
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE  
* ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE  
* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL  
* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS  
* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,  
STRICT  
* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,  
STRICT  
* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY  
* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF  
* SUCH DAMAGE.  
*/  
LICENSE.md4-pubdom--jm_share_folder  
---------------------  
Third-party licenses  
185  
Appendix A  
LibTomCrypt is public domain. As should all quality software be.  
All of the software was either written by or donated to Tom St Denis for the purposes  
of this project. The only exception is the SAFER.C source which has no known  
license status (assumed copyrighted) which is why SAFER,C is shipped as disabled.  
Tom St Denis  
LICENSE.md5-pubdom--jm_share_folder  
---------------------  
LibTomCrypt is public domain. As should all quality software be.  
All of the software was either written by or donated to Tom St Denis for the purposes  
of this project. The only exception is the SAFER.C source which has no known  
license status (assumed copyrighted) which is why SAFER,C is shipped as disabled.  
Tom St Denis  
LICENSE.open_ssl--open_ssl  
---------------------  
Copyright (C) 1995-1998 Eric Young ([email protected])  
All rights reserved.  
This package is an SSL implementation written  
by Eric Young ([email protected]).  
The implementation was written so as to conform with Netscapes SSL.  
This library is free for commercial and non-commercial use as long as  
the following conditions are aheared to. The following conditions  
apply to all code found in this distribution, be it the RC4, RSA,  
lhash, DES, etc., code; not just the SSL code. The SSL documentation  
included with this distribution is covered by the same copyright terms  
except that the holder is Tim Hudson ([email protected]).  
Copyright remains Eric Young's, and as such any Copyright notices in  
the code are not to be removed.  
If this package is used in a product, Eric Young should be given attribution  
as the author of the parts of the library used.  
This can be in the form of a textual message at program startup or  
in documentation (online or textual) provided with the package.  
Redistribution and use in source and binary forms, with or without  
modification, are permitted provided that the following conditions  
are met:  
1. Redistributions of source code must retain the copyright  
notice, this list of conditions and the following disclaimer.  
186  
Technical information  
2. Redistributions in binary form must reproduce the above copyright  
notice, this list of conditions and the following disclaimer in the  
documentation and/or other materials provided with the distribution.  
3. All advertising materials mentioning features or use of this software  
must display the following acknowledgement:  
"This product includes cryptographic software written by  
Eric Young ([email protected])"  
The word 'cryptographic' can be left out if the rouines from the library  
being used are not cryptographic related :-).  
4. If you include any Windows specific code (or a derivative thereof) from  
the apps directory (application code) you must include an acknowledgement:  
"This product includes software written by Tim Hudson ([email protected])"  
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND  
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE  
ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE  
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL  
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS  
OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,  
STRICT  
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY  
OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF  
SUCH DAMAGE.  
The licence and distribution terms for any publically available version or  
derivative of this code cannot be changed. i.e. this code cannot simply be  
copied and put under another distribution licence  
[including the GNU Public Licence.]  
====================================================================  
Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved.  
Redistribution and use in source and binary forms, with or without  
modification, are permitted provided that the following conditions  
are met:  
1. Redistributions of source code must retain the above copyright  
notice, this list of conditions and the following disclaimer.  
2. Redistributions in binary form must reproduce the above copyright  
notice, this list of conditions and the following disclaimer in  
the documentation and/or other materials provided with the  
distribution.  
Third-party licenses  
187  
Appendix A  
3. All advertising materials mentioning features or use of this  
software must display the following acknowledgment:  
"This product includes software developed by the OpenSSL Project  
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"  
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to  
endorse or promote products derived from this software without  
prior written permission. For written permission, please contact  
[email protected].  
5. Products derived from this software may not be called "OpenSSL"  
nor may "OpenSSL" appear in their names without prior written  
permission of the OpenSSL Project.  
6. Redistributions of any form whatsoever must retain the following  
acknowledgment:  
"This product includes software developed by the OpenSSL Project  
for use in the OpenSSL Toolkit (http://www.openssl.org/)"  
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY  
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR  
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,  
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT  
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;  
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,  
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)  
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED  
OF THE POSSIBILITY OF SUCH DAMAGE.  
====================================================================  
This product includes cryptographic software written by Eric Young  
([email protected]). This product includes software written by Tim  
Hudson ([email protected]).  
====================================================================  
Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved.  
Redistribution and use in source and binary forms, with or without  
modification, are permitted provided that the following conditions  
are met:  
1. Redistributions of source code must retain the above copyright  
188  
Technical information  
notice, this list of conditions and the following disclaimer.  
2. Redistributions in binary form must reproduce the above copyright  
notice, this list of conditions and the following disclaimer in  
the documentation and/or other materials provided with the  
distribution.  
3. All advertising materials mentioning features or use of this  
software must display the following acknowledgment:  
"This product includes software developed by the OpenSSL Project  
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"  
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to  
endorse or promote products derived from this software without  
prior written permission. For written permission, please contact  
[email protected].  
5. Products derived from this software may not be called "OpenSSL"  
nor may "OpenSSL" appear in their names without prior written  
permission of the OpenSSL Project.  
6. Redistributions of any form whatsoever must retain the following  
acknowledgment:  
"This product includes software developed by the OpenSSL Project  
for use in the OpenSSL Toolkit (http://www.openssl.org/)"  
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY  
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR  
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,  
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT  
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;  
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,  
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)  
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED  
OF THE POSSIBILITY OF SUCH DAMAGE.  
====================================================================  
This product includes cryptographic software written by Eric Young  
([email protected]). This product includes software written by Tim  
Hudson ([email protected]).  
====================================================================  
Third-party licenses  
189  
Appendix A  
Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED.  
ECC cipher suite support in OpenSSL originally developed by  
SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project.  
LICENSE.sha2-bsd--nos_crypto  
---------------------  
/* FIPS 180-2 SHA-224/256/384/512 implementation  
* Last update: 02/02/2007  
* Issue date: 04/30/2005  
*
* Copyright (C) 2005, 2007 Olivier Gay <[email protected]>  
* All rights reserved.  
*
* Redistribution and use in source and binary forms, with or without  
* modification, are permitted provided that the following conditions  
* are met:  
* 1. Redistributions of source code must retain the above copyright  
* notice, this list of conditions and the following disclaimer.  
* 2. Redistributions in binary form must reproduce the above copyright  
* notice, this list of conditions and the following disclaimer in the  
* documentation and/or other materials provided with the distribution.  
* 3. Neither the name of the project nor the names of its contributors  
* may be used to endorse or promote products derived from this software  
* without specific prior written permission.  
*
* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND  
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE  
* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE  
* ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE  
* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR  
CONSEQUENTIAL  
* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE  
GOODS  
* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)  
* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,  
STRICT  
* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY  
* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF  
* SUCH DAMAGE.  
*/  
LICENSE.unicode--jm_share_folder  
---------------------  
/*  
* Copyright 2001-2004 Unicode, Inc.  
190  
Technical information  
*
* Disclaimer  
*
* This source code is provided as is by Unicode, Inc. No claims are  
* made as to fitness for any particular purpose. No warranties of any  
* kind are expressed or implied. The recipient agrees to determine  
* applicability of information provided. If this file has been  
* purchased on magnetic or optical media from Unicode, Inc., the  
* sole remedy for any claim will be exchange of defective media  
* within 90 days of receipt.  
*
* Limitations on Rights to Redistribute This Code  
*
* Unicode, Inc. hereby grants the right to freely use the information  
* supplied in this file in the creation of products supporting the  
* Unicode Standard, and to make copies of this file in any form  
* for internal or external distribution as long as this notice  
* remains attached.  
*/  
LICENSE.zlib--zlib  
---------------------  
zlib.h -- interface of the 'zlib' general purpose compression library  
version 1.2.3, July 18th, 2005  
Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler  
This software is provided 'as-is', without any express or implied  
warranty. In no event will the authors be held liable for any damages  
arising from the use of this software.  
Permission is granted to anyone to use this software for any purpose,  
including commercial applications, and to alter it and redistribute it  
freely, subject to the following restrictions:  
1. The origin of this software must not be misrepresented; you must not  
claim that you wrote the original software. If you use this software  
in a product, an acknowledgment in the product documentation would be  
appreciated but is not required.  
2. Altered source versions must be plainly marked as such, and must not be  
misrepresented as being the original software.  
3. This notice may not be removed or altered from any source distribution.  
Jean-loup Gailly Mark Adler  
[email protected] [email protected]  
Third-party licenses  
191  
Appendix A  
The data format used by the zlib library is described by RFCs (Request for  
Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt  
(zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).  
192  
Technical information  
B HP supplies and accessories  
This section provides information on HP supplies and accessories for the printer. The information  
is subject to changes, visit the HP website (www.hpshopping.com) for the latest updates. You  
may also make purchases through the website.  
This section contains the following topics:  
•
•
Order printing supplies online  
Supplies  
Order printing supplies online  
To order supplies online or create a printable shopping list, open the HP software that came with  
your printer and click Shopping. Select Shop for Supplies Online. The HP software uploads,  
with your permission, printer information, including model number, serial number, and estimated  
ink levels. The HP supplies that work in your printer are pre-selected. You can change quantities,  
add or remove items, and then print the list or purchase online at the HP Store or other online  
retailers (options differ by country/region). Cartridge information and links to online shopping also  
appear on ink alert messages.  
You can also order online by visiting www.hp.com/buy/supplies. If prompted, select your country/  
region, follow the prompts to select your printer, and then the supplies you need.  
NOTE: Ordering cartridges online is not supported in all countries/regions. However, many  
countries have information on ordering by telephone, locating a local store and printing  
a shopping list. In addition, you can select the 'How to Buy' option at the top of the  
www.hp.com/buy/supplies page to obtain information about purchasing HP products in your  
country.  
Supplies  
•
Ink cartridges and printheads  
HP media  
•
Ink cartridges and printheads  
Ordering cartridges online is not supported in all countries/regions. However, many countries have  
information on ordering by telephone, locating a local store and printing a shopping list. In  
addition, you can select the How to Buy option at the top of the www.hp.com/buy/supplies page to  
obtain information about purchasing HP products in your country.  
Use only the replacement cartridges that have the same cartridge number as the ink cartridge you  
are replacing. You can find the cartridge number in the following places:  
•
In the embedded web server, by clicking the Tools tab, and then, under Product Information  
clicking Ink Gauge. For more information, see Embedded web server.  
•
•
On the printer status report (see Understand the Printer Status Report).  
On the label of the ink cartridge you are replacing.  
On a sticker inside the printer.  
CAUTION: The Setup ink cartridge that comes with the printer is not available for  
separate purchase. Check for the correct cartridge number through the EWS, on the  
printer status report, or on the sticker inside the printer.  
HP supplies and accessories  
193  
             
Appendix B  
NOTE: Ink level warnings and indicators provide estimates for planning purposes only.  
When you receive a low-ink warning message, consider having a replacement cartridge  
available to avoid possible printing delays. You do not need to replace cartridges until  
prompted to do so.  
HP media  
To order media such as HP Premium Paper, go to www.hp.com.  
HP recommends plain papers with the ColorLok logo for printing  
and copying of everyday documents. All papers with the  
ColorLok logo are independently tested to meet high standards  
of reliability and print quality, and produce documents with crisp,  
vivid color, bolder blacks, and that dry faster than ordinary plain  
papers. Look for papers with the ColorLok logo in a variety of  
weights and sizes from major paper manufacturers.  
194  
HP supplies and accessories  
   
C Additional fax setup  
After completing all the steps in the getting started guide, use the instructions in this section to  
complete your fax setup. Keep your getting started guide for later use.  
In this section, you learn how to set up the printer so that faxing works successfully with  
equipment and services you might already have on the same phone line.  
TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X)  
to help you quickly set up some important fax settings such as the answer mode and fax  
header information. You can access these tools through the HP software you installed with  
the printer. After you run these tools, follow the procedures in this section to complete your fax  
setup.  
This section contains the following topics:  
•
•
•
Set up faxing (parallel phone systems)  
Serial-type fax setup  
Test fax setup  
Set up faxing (parallel phone systems)  
Before you begin setting up the printer for faxing, determine which kind of phone system your  
country/region uses. The instructions for fax setup differ depending on whether you have a serial-  
or parallel-type phone system.  
•
If you do not see your country/region listed in the table, you probably have a serial-type phone  
system. In a serial-type phone system, the connector type on your shared telephone  
equipment (modems, phones, and answering machines) does not allow a physical connection  
to the "2-EXT" port on the printer. Instead, all equipment must be connected at the telephone  
wall jack.  
NOTE: In some countries/regions that use serial-type phone systems, the phone cord  
that came with the printer might have an additional wall plug attached to it. This enables  
you to connect other telecom devices to the wall jack where you plug in the printer.  
You might need to connect the supplied phone cord to the adapter provided for your  
country/region.  
•
If your country/region is listed in the table, you probably have a parallel-type telephone  
system. In a parallel-type phone system, you are able to connect shared telephone equipment  
to the phone line by using the "2-EXT" port on the back of the printer.  
NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire  
phone cord supplied with the printer to connect it to the telephone wall jack.  
Table C-1 Countries/regions with a parallel-type phone system  
Argentina  
Canada  
Colombia  
Indonesia  
Korea  
Australia  
Chile  
Brazil  
China  
India  
Greece  
Ireland  
Japan  
Malaysia  
Latin America  
Additional fax setup  
195  
     
Appendix C  
Countries/regions with a parallel-type phone system (continued)  
Mexico  
Philippines  
Russia  
Spain  
Poland  
Portugal  
Singapore  
Thailand  
Vietnam  
Saudi Arabia  
Taiwan  
USA  
Venezuela  
If you are unsure which kind of telephone system you have (serial or parallel), check with your  
telephone company.  
This section contains the following topics:  
•
•
•
•
•
•
•
•
•
•
•
•
Select the correct fax setup for your home or office  
Case A: Separate fax line (no voice calls received)  
Case B: Set up the printer with DSL  
Case C: Set up the printer with a PBX phone system or an ISDN line  
Case D: Fax with a distinctive ring service on the same line  
Case E: Shared voice/fax line  
Case F: Shared voice/fax line with voice mail  
Case G: Fax line shared with computer modem (no voice calls received)  
Case H: Shared voice/fax line with computer modem  
Case I: Shared voice/fax line with answering machine  
Case J: Shared voice/fax line with computer modem and answering machine  
Case K: Shared voice/fax line with computer dial-up modem and voice mail  
Select the correct fax setup for your home or office  
To fax successfully, you need to know what types of equipment and services (if any) share the  
same phone line with the printer. This is important because you might need to connect some of  
your existing office equipment directly to the printer, and you might also need to change some fax  
settings before you can fax successfully.  
1. Determine if your telephone system is serial or parallel. See Set up faxing (parallel phone  
systems).  
a. Serial-type telephone system—See Serial-type fax setup.  
b. Parallel-type telephone system—Go to step 2.  
2. Select the combination of equipment and services sharing your fax line.  
•
•
•
•
•
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL  
might be called ADSL in your country/region.)  
PBX: A private branch exchange (PBX) phone system or an integrated services digital  
network (ISDN) system.  
Distinctive ring service: A distinctive ring service through your telephone company  
provides multiple telephone numbers with different ring patterns.  
Voice calls: Voice calls are received at the same phone number you use for fax calls on  
the printer.  
Computer dial-up modem: A computer dial-up modem is on the same phone line as the  
printer. If you answer Yes to any of the following questions, you are using a computer  
dial-up modem:  
ꢀ
ꢀ
ꢀ
Do you send and receive faxes directly to and from your computer software  
applications through a dial-up connection?  
Do you send and receive email messages on your computer through a dial-up  
connection?  
Do you access the Internet from your computer through a dial-up connection?  
196  
Additional fax setup  
   
•
•
Answering machine: An answering machine that answers voice calls at the same phone  
number you use for fax calls on the printer.  
Voice mail service: A voice mail subscription through your telephone company at the  
same number you use for fax calls on the printer.  
3. From the following table, select the combination of equipment and services applicable to your  
home or office setting. Then look up the recommended fax setup. Step-by-step instructions  
are included for each case in the sections that follow.  
NOTE: If your home or office setup is not described in this section, set up the printer as you  
would a regular analog phone. Make sure you use the phone cord supplied in the box to  
connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on  
the back of the printer. If you use another phone cord, you might experience problems  
sending and receiving faxes.  
You might need to connect the supplied phone cord to the adapter provided for your country/  
region.  
Other equipment or services sharing your fax line  
Recommended fax  
setup  
DSL  
PBX Distinct Voice Computer Answering Voice  
ive ring calls  
service  
dial-up  
modem  
machine  
mail  
service  
Case A: Separate  
fax line (no voice  
calls received)  
Case B: Set up the  
printer with DSL  
Case C: Set up the  
printer with a PBX  
phone system or an  
ISDN line  
Case D: Fax with  
a distinctive ring  
service on the same  
line  
Case E: Shared  
voice/fax line  
Case F: Shared  
voice/fax line with  
voice mail  
Case G: Fax line  
shared with  
computer modem  
(no voice calls  
received)  
Case H: Shared  
voice/fax line with  
computer modem  
Case I: Shared  
voice/fax line with  
answering machine  
Set up faxing (parallel phone systems)  
197  
Appendix C  
(continued)  
Other equipment or services sharing your fax line  
Recommended fax  
setup  
DSL  
PBX Distinct Voice Computer Answering Voice  
ive ring calls  
service  
dial-up  
modem  
machine  
mail  
service  
Case J: Shared  
voice/fax line with  
computer modem  
and answering  
machine  
Case K: Shared  
voice/fax line with  
computer dial-up  
modem and voice  
mail  
Case A: Separate fax line (no voice calls received)  
If you have a separate phone line on which you receive no voice calls, and you have no other  
equipment connected on this phone line, set up the printer as described in this section.  
Back view of the printer  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
198  
Additional fax setup  
   
To set up the printer with a separate fax line  
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
2. Turn on the Auto Answer setting.  
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).  
4. Run a fax test.  
When the phone rings, the printer answers automatically after the number of rings you set in the  
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax  
machine and receives the fax.  
Case B: Set up the printer with DSL  
If you have a DSL service through your telephone company, and do not connect any equipment to  
the printer, use the instructions in this section to connect a DSL filter between the telephone wall  
jack and the printer. The DSL filter removes the digital signal that can interfere with the printer, so  
the printer can communicate correctly with the phone line. (DSL might be called ADSL in your  
country/region.)  
NOTE: If you have a DSL line and you do not connect the DSL filter, you cannot send and  
receive faxes with the printer.  
Back view of the printer  
1
2
3
1
2
3
Telephone wall jack  
DSL (or ADSL) filter and cord supplied by your DSL provider  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
Set up faxing (parallel phone systems)  
199  
   
Appendix C  
To set up the printer with DSL  
1. Obtain a DSL filter from your DSL provider.  
2. Using the phone cord supplied in the box with the printer, connect one end to the open port  
on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the  
printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the DSL filter to the printer, you might  
not be able to fax successfully. This special phone cord is different from the phone cords  
you might already have in your home or office.  
As only one phone cord is supplied, you might need to obtain additional phone cords for  
this setup.  
3. Connect an additional phone cord from the DSL filter to the telephone wall jack.  
4. Run a fax test.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case C: Set up the printer with a PBX phone system or an ISDN line  
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure  
you do the following:  
•
If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the  
port that is designated for fax and phone use. Also, make sure that the terminal adapter is set  
to the correct switch type for your country/region, if possible.  
NOTE: Some ISDN systems allow you to configure the ports for specific phone  
equipment. For example, you might have assigned one port for telephone and Group 3  
fax and another port for multiple purposes. If you have problems when connected to the  
fax/phone port of your ISDN converter, try using the port designated for multiple  
purposes; it might be labeled "multi-combi" or something similar.  
•
If you are using a PBX phone system, set the call waiting tone to "off."  
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by  
default. The call waiting tone interferes with any fax transmission, and you cannot send or  
receive faxes with the printer. Refer to the documentation that came with your PBX phone  
system for instructions on how to turn off the call-waiting tone.  
•
•
If you are using a PBX phone system, dial the number for an outside line before dialing the  
fax number.  
Make sure you use the supplied cord to connect from the telephone wall jack to the printer. If  
you do not, you might not be able to fax successfully. This special phone cord is different from  
the phone cords you might already have in your home or office. If the supplied phone cord is  
too short, you can purchase a coupler from your local electronics store and extend it.  
You might need to connect the supplied phone cord to the adapter provided for your country/  
region.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
200  
Additional fax setup  
   
Case D: Fax with a distinctive ring service on the same line  
If you subscribe to a distinctive ring service (through your telephone company) that allows you to  
have multiple phone numbers on one phone line, each with a different ring pattern, set up the  
printer as described in this section.  
Back view of the printer  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
To set up the printer with a distinctive ring service  
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
2. Turn on the Auto Answer setting.  
3. Change the Distinctive Ring setting to match the pattern that the telephone company  
assigned to your fax number.  
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the  
Distinctive Ring to match the ring pattern assigned to your fax number, the printer might  
answer both voice calls and fax calls or it might not answer at all.  
TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to  
set distinctive ring. With this feature, the printer recognizes and records the ring pattern of  
an incoming call and, based on this call, automatically determines the distinctive ring  
pattern assigned by your telephone company to fax calls. For more information, see  
Change the answer ring pattern for distinctive ring.  
Set up faxing (parallel phone systems)  
201  
   
Appendix C  
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).  
5. Run a fax test.  
The printer automatically answers incoming calls that have the ring pattern you selected  
(Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The  
printer begins emitting fax reception tones to the sending fax machine and receives the fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case E: Shared voice/fax line  
If you receive both voice calls and fax calls at the same phone number, and you have no other  
office equipment (or voice mail) on this phone line, set up the printer as described in this section.  
Back view of the printer  
1
3
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
3
Telephone (optional)  
To set up the printer with a shared voice/fax line  
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
2. Do one of the following:  
•
If you have a parallel-type phone system, remove the white plug from the port labeled 2-  
EXT on the back of the printer, and then connect a phone to this port.  
•
If you have a serial-type phone system, you might plug your phone directly on top of the  
printer cable which has a wall plug attached to it.  
202  
Additional fax setup  
   
3. Now you need to decide how you want the printer to answer calls, automatically or manually:  
•
If you set up the printer to answer calls automatically, it answers all incoming calls and  
receives faxes. The printer cannot distinguish between fax and voice calls in this case; if  
you suspect the call is a voice call, you need to answer it before the printer answers the  
call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.  
•
If you set up the printer to answer faxes manually, you must be available to respond in  
person to incoming fax calls or the printer cannot receive faxes. To set up the printer to  
answer calls manually, turn off the Auto Answer setting.  
4. Run a fax test.  
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax  
machine, you need to answer the fax call manually.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case F: Shared voice/fax line with voice mail  
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to  
a voice mail service through your telephone company, set up the printer as described in this  
section.  
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same  
phone number you use for fax calls. You must receive faxes manually; this means you must  
be available to respond in person to incoming fax calls. If you want to receive faxes  
automatically instead, contact your telephone company to subscribe to a distinctive ring  
service, or to obtain a separate phone line for faxing.  
Back view of the printer  
1
2
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
Set up faxing (parallel phone systems)  
203  
   
Appendix C  
To set up the printer with voice mail  
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
You might need to connect the supplied phone cord to the adapter provided for your country/  
region.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
2. Turn off the Auto Answer setting.  
3. Run a fax test.  
You must be available to respond in person to incoming fax calls, or the printer cannot receive  
faxes. You must initiate the manual fax before voicemail picks up the line.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case G: Fax line shared with computer modem (no voice calls received)  
If you have a fax line on which you receive no voice calls, and you also have a computer modem  
connected on this line, set up the printer as described in this section.  
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the  
phone line with the printer. You cannot use both your modem and the printer simultaneously.  
For example, you cannot use the printer for faxing while you are using your computer dial-up  
modem to send an email or access the Internet.  
•
•
Set up the printer with a computer dial-up modem  
Set up the printer with a computer DSL/ADSL modem  
Set up the printer with a computer dial-up modem  
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow  
these directions for setting up the printer.  
Back view of the printer  
1
3
2
204  
Additional fax setup  
     
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
3
Computer with modem  
To set up the printer with a computer dial-up modem  
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.  
2. Find the phone cord that connects from the back of your computer (your computer dial-up  
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it  
into the port labeled 2-EXT on the back of the printer.  
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
4. If your modem software is set to receive faxes to your computer automatically, turn off that  
setting.  
NOTE: If you do not turn off the automatic fax reception setting in your modem software,  
the printer cannot receive faxes.  
5. Turn on the Auto Answer setting.  
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).  
7. Run a fax test.  
When the phone rings, the printer automatically answers after the number of rings you set in the  
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax  
machine and receives the fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Set up faxing (parallel phone systems)  
205  
Appendix C  
Set up the printer with a computer DSL/ADSL modem  
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up  
your fax.  
4
1
2 3  
5
1
2
3
Telephone wall jack  
Parallel splitter  
DSL/ADSL filter  
Connect one end of the phone jack that was supplied with the printer to  
connect to the 1-LINE port on the back of the printer. Connect the other  
end of the cord to the DSL/ADSL filter.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
4
5
Computer  
Computer DSL/ADSL modem  
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the  
front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or  
a parallel splitter which has two RJ-11 ports on the front and a plug on the back.  
206  
Additional fax setup  
 
To set up the printer with a computer DSL/ADSL modem  
1. Obtain a DSL filter from your DSL provider.  
2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter,  
and then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the DSL filter to the back of the  
printer, you might not be able to fax successfully. This special phone cord is different from  
the phone cords you might already have in your home or office.  
3. Connect the DSL filter to the parallel splitter.  
4. Connect the DSL modem to the parallel splitter.  
5. Connect the parallel splitter to the wall jack.  
6. Run a fax test.  
When the phone rings, the printer automatically answers after the number of rings you set in the  
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax  
machine and receives the fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case H: Shared voice/fax line with computer modem  
There are two different ways to set up the printer with your computer based on the number of  
phone ports on your computer. Before you begin, check your computer to see if it has one or two  
phone ports.  
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter  
(also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on  
the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial  
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)  
•
•
Shared voice/fax with computer dial-up modem  
Shared voice/fax with computer DSL/ADSL modem  
Shared voice/fax with computer dial-up modem  
If you use your phone line for both fax and telephone calls, use these instructions to set up your  
fax.  
There are two different ways to set up the printer with your computer based on the number of  
phone ports on your computer. Before you begin, check your computer to see if it has one or two  
phone ports.  
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter  
(also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on  
the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial  
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)  
Example of a parallel splitter  
Set up faxing (parallel phone systems)  
207  
     
Appendix C  
To set up the printer on the same phone line as a computer with two phone ports  
Back view of the printer  
3
1
5
2
4
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to the  
1-LINE port.  
3
4
5
Parallel splitter  
Computer with modem  
Telephone  
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.  
2. Find the phone cord that connects from the back of your computer (your computer dial-up  
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it  
into the port labeled 2-EXT on the back of the printer.  
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.  
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
5. If your modem software is set to receive faxes to your computer automatically, turn off that  
setting.  
NOTE: If you do not turn off the automatic fax reception setting in your modem software,  
the printer cannot receive faxes.  
208  
Additional fax setup  
6. Now you need to decide how you want the printer to answer calls, automatically or manually:  
•
If you set up the printer to answer calls automatically, it answers all incoming calls and  
receives faxes. The printer cannot distinguish between fax and voice calls in this case; if  
you suspect the call is a voice call, you need to answer it before the printer answers the  
call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.  
•
If you set up the printer to answer faxes manually, you must be available to respond in  
person to incoming fax calls or the printer cannot receive faxes. To set up the printer to  
answer calls manually, turn off the Auto Answersetting.  
7. Run a fax test.  
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax  
machine, you need to answer the fax call manually.  
If you use your phone line for voice, fax, and your computer dial-up modem, follow these  
directions to set up your fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Shared voice/fax with computer DSL/ADSL modem  
Use these instructions if your computer has a DSL/ADSL modem  
7
1
3
1
7
4
6
3
2
5
1
2
3
4
Telephone wall jack  
Parallel splitter  
DSL/ADSL filter  
Use the phone cord provided to connect to the 1-LINE port on the back  
of the printer.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
5
6
7
DSL/ADSL modem  
Computer  
Telephone  
Set up faxing (parallel phone systems)  
209  
 
Appendix C  
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the  
front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or  
a parallel splitter which has two RJ-11 ports on the front and a plug on the back.  
To set up the printer with a computer DSL/ADSL modem  
1. Obtain a DSL filter from your DSL provider.  
NOTE: Phones in other parts of the home/office sharing the same phone number with  
DSL service need to be connected to additional DSL filters to avoid noise when making  
voice calls.  
2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter,  
then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the DSL filter to the printer, you might  
not be able to fax successfully. This special phone cord is different from phone cords you  
might already have in your home or office.  
3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT  
on the back of the printer, and then connect a phone to this port.  
4. Connect the DSL filter to the parallel splitter.  
5. Connect the DSL modem to the parallel splitter.  
6. Connect the parallel splitter to the wall jack.  
7. Run a fax test.  
When the phone rings, the printer automatically answers after the number of rings you set in the  
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax  
machine and receives the fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
210  
Additional fax setup  
Case I: Shared voice/fax line with answering machine  
If you receive both voice calls and fax calls at the same phone number, and you also have an  
answering machine that answers voice calls at this phone number, set up the printer as described  
in this section.  
Back view of the printer  
1
3
4
2
1
2
Telephone wall jack  
Use the phone cord provided to connect to the 1-LINE port on the back of  
the printer  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
3
4
Answering machine  
Telephone (optional)  
To set up the printer with a shared voice/fax line with answering machine  
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.  
2. Unplug your answering machine from the telephone wall jack, and connect it to the port  
labeled 2-EXT on the back of the printer.  
NOTE: If you do not connect your answering machine directly to the printer, fax tones  
from a sending fax machine might be recorded on your answering machine, and you  
might not receive faxes with the printer.  
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
Set up faxing (parallel phone systems)  
211  
   
Appendix C  
4. (Optional) If your answering machine does not have a built-in phone, for convenience you  
might want to connect a phone to the back of your answering machine at the "OUT" port.  
NOTE: If your answering machine does not let you connect an external phone, you can  
purchase and use a parallel splitter (also known as a coupler) to connect both the  
answering machine and telephone to the printer. You can use standard phone cords for  
these connections.  
5. Turn on the Auto Answer setting.  
6. Set your answering machine to answer after a low number of rings.  
7. Change the Rings to Answer setting on the printer to the maximum number of rings  
supported by your printer. (The maximum number of rings varies by country/region.)  
8. Run a fax test.  
When the phone rings, your answering machine answers after the number of rings you have set,  
and then plays your recorded greeting. The printer monitors the call during this time, "listening" for  
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives  
the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine  
can record a voice message.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case J: Shared voice/fax line with computer modem and answering machine  
If you receive both voice calls and fax calls at the same phone number, and you also have  
a computer modem and answering machine connected on this phone line, set up the printer as  
described in this section.  
NOTE: Since your computer dial-up modem shares the phone line with the printer, you  
cannot use both your modem and the printer simultaneously. For example, you cannot use  
the printer for faxing while you are using your computer dial-up modem to send an email or  
access the Internet.  
•
•
Shared voice/fax line with computer dial-up modem and answering machine  
Shared voice/fax line with computer DSL/ADSL modem and answering machine  
Shared voice/fax line with computer dial-up modem and answering machine  
There are two different ways to set up the printer with your computer based on the number of  
phone ports on your computer. Before you begin, check your computer to see if it has one or two  
phone ports.  
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter  
(also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on  
the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial  
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)  
Example of a parallel splitter  
212  
Additional fax setup  
     
To set up the printer on the same phone line as a computer with two phone ports  
Back view of the printer  
2
3
1
6
5
4
7
1
Telephone wall jack  
2
3
4
5
6
7
"IN" phone port on your computer  
"OUT" phone port on your computer  
Telephone (optional)  
Answering machine  
Computer with modem  
Use the phone cord supplied in the box with the printer to connect to the  
1-LINE port.  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.  
2. Find the phone cord that connects from the back of your computer (your computer dial-up  
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it  
into the port labeled 2-EXT on the back of the printer.  
3. Unplug your answering machine from the telephone wall jack, and connect it to the port  
labeled "OUT" on the back of the computer (the computer dial-up modem).  
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
Set up faxing (parallel phone systems)  
213  
Appendix C  
5. (Optional) If your answering machine does not have a built-in phone, for convenience you  
might want to connect a phone to the back of your answering machine at the "OUT" port.  
NOTE: If your answering machine does not let you connect an external phone, you can  
purchase and use a parallel splitter (also known as a coupler) to connect both the  
answering machine and telephone to the printer. You can use standard phone cords for  
these connections.  
6. If your modem software is set to receive faxes to your computer automatically, turn off that  
setting.  
NOTE: If you do not turn off the automatic fax reception setting in your modem software,  
the printer cannot receive faxes.  
7. Turn on the Auto Answer setting.  
8. Set your answering machine to answer after a low number of rings.  
9. Change the Rings to Answer setting on the printer to the maximum number of rings  
supported by the product. (The maximum number of rings varies by country/region.)  
10. Run a fax test.  
When the phone rings, your answering machine answers after the number of rings you have set,  
and then plays your recorded greeting. The printer monitors the call during this time, "listening" for  
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives  
the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine  
can record a voice message.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Shared voice/fax line with computer DSL/ADSL modem and answering machine  
1
7
8
3
4
6
3
8
1
2
5
1
2
3
4
Telephone wall jack  
Parallel splitter  
DSL/ADSL filter  
Phone cord provided with the printer connected to the 1-LINE port on  
the back of the printer  
214  
Additional fax setup  
 
(continued)  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
5
6
7
8
DSL/ADSL modem  
Computer  
Answering machine  
Telephone (optional)  
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the  
front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or  
a parallel splitter which has two RJ-11 ports on the front and a plug on the back.  
To set up the printer with a computer DSL/ADSL modem  
1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.  
NOTE: Phones in other parts of the home/office sharing the same phone number with  
DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise  
when making voice calls.  
2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL  
filter, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the DSL/ADSL filter to the printer, you  
might not be able to fax successfully. This special phone cord is different from the phone  
cords you might already have in your home or office.  
3. Connect the DSL/ADSL filter to the splitter.  
4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled  
2-EXT on the back of the printer.  
NOTE: If you do not connect your answering machine directly to the printer, fax tones  
from a sending fax machine might be recorded on your answering machine, and you  
might not receive faxes with the printer.  
5. Connect the DSL modem to the parallel splitter.  
6. Connect the parallel splitter to the wall jack.  
7. Set your answering machine to answer after a low number of rings.  
8. Change your Rings to Answer setting on the printer to the maximum number of rings  
supported by the printer.  
NOTE: The maximum number of rings varies by country/region.  
9. Run a fax test.  
When the phone rings, your answering machine answers after the number of rings you have set,  
and then play your recorded greeting. The printer monitors the call during this time, “listening” for  
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the  
Set up faxing (parallel phone systems)  
215  
Appendix C  
fax; if there are no fax tones, the printer stops monitoring the line and your answering machine  
can record a voice message.  
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these  
instructions to set up your fax.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Case K: Shared voice/fax line with computer dial-up modem and voice mail  
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up  
modem on the same phone line, and subscribe to a voice mail service through your telephone  
company, set up the printer as described in this section.  
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same  
phone number you use for fax calls. You must receive faxes manually; this means you must  
be available to respond in person to incoming fax calls. If you want to receive faxes  
automatically instead, contact your telephone company to subscribe to a distinctive ring  
service, or to obtain a separate phone line for faxing.  
Since your computer dial-up modem shares the phone line with the printer, you cannot use both  
your modem and the printer simultaneously. For example, you cannot use the printer for faxing if  
you are using your computer dial-up modem to send an email or access the Internet.  
There are two different ways to set up the printer with your computer based on the number of  
phone ports on your computer. Before you begin, check your computer to see if it has one or two  
phone ports.  
•
If your computer has only one phone port, you need to purchase a parallel splitter (also called  
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and  
two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel  
splitter which has two RJ-11 ports on the front and a plug on the back.)  
Example of a parallel splitter  
•
If your computer has two phone ports, set up the printer as follows:  
Back view of the printer  
4
1
3
2
216  
Additional fax setup  
   
1
2
Telephone wall jack  
Use the phone cord supplied in the box with the printer to connect to  
the 1-LINE port  
You might need to connect the supplied phone cord to the adapter  
provided for your country/region.  
4
5
Computer with modem  
Telephone  
To set up the printer on the same phone line as a computer with two phone ports  
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.  
2. Find the phone cord that connects from the back of your computer (your computer dial-up  
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it  
into the port labeled 2-EXT on the back of the printer.  
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.  
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone  
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.  
NOTE: You might need to connect the supplied phone cord to the adapter provided for  
your country/region.  
If you do not use the supplied cord to connect from the telephone wall jack to the printer,  
you might not be able to fax successfully. This special phone cord is different from the  
phone cords you might already have in your home or office.  
5. If your modem software is set to receive faxes to your computer automatically, turn off that  
setting.  
NOTE: If you do not turn off the automatic fax reception setting in your modem software,  
the printer cannot receive faxes.  
6. Turn off the Auto Answer setting.  
7. Run a fax test.  
You must be available to respond in person to incoming fax calls, or the printer cannot receive  
faxes.  
If you encounter problems setting up the printer with optional equipment, contact your local  
service provider or vendor for further assistance.  
Serial-type fax setup  
For information on setting up the printer for faxing using a serial-type phone system, see the Fax  
Configuration website for your country/region.  
Austria  
www.hp.com/at/faxconfig  
www.hp.com/de/faxconfig  
www.hp.com/ch/fr/faxconfig  
www.hp.com/ch/de/faxconfig  
www.hp.com/uk/faxconfig  
www.hp.fi/faxconfig  
Germany  
Switzerland (French)  
Switzerland (German)  
United Kingdom  
Finland  
Denmark  
www.hp.dk/faxconfig  
Serial-type fax setup  
217  
 
Appendix C  
(continued)  
Sweden  
www.hp.se/faxconfig  
www.hp.no/faxconfig  
www.hp.nl/faxconfig  
Norway  
Netherlands  
Belgium (Dutch)  
Belgium (French)  
Portugal  
www.hp.be/nl/faxconfig  
www.hp.be/fr/faxconfig  
www.hp.pt/faxconfig  
Spain  
www.hp.es/faxconfig  
www.hp.com/fr/faxconfig  
www.hp.com/ie/faxconfig  
www.hp.com/it/faxconfig  
France  
Ireland  
Italy  
Test fax setup  
You can test your fax setup to check the status of the printer and to make sure it is set up  
correctly for faxing. Perform this test after you have completed setting up the printer for faxing.  
The test does the following:  
•
•
•
•
•
•
Tests the fax hardware  
Verifies the correct type of phone cord is connected to the printer  
Checks that the phone cord is plugged into the correct port  
Checks for a dial tone  
Checks for an active phone line  
Tests the status of your phone line connection  
The printer prints a report with the results of the test. If the test fails, review the report for  
information on how to fix the problem and rerun the test.  
To test fax setup via the printer control panel  
1. Set up the printer for faxing according to your particular home or office setup instructions.  
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray  
before starting the test.  
3. From the printer control panel, touch (right arrow), and then select Setup.  
4. Select Tools, and then select Run Fax Test.  
The printer displays the status of the test on the display and prints a report.  
5. Review the report.  
•
•
If the test passes and you are still having problems faxing, check the fax settings listed in  
the report to verify the settings are correct. A blank or incorrect fax setting can cause  
problems faxing.  
If the test fails, review the report for more information on how to fix any problems found.  
218  
Additional fax setup  
   
D Network setup  
You can manage network settings for the printer through the printer control panel as described in  
the next section. Additional advanced settings are available in the embedded web server,  
a configuration and status tool you access from your web browser using an existing network  
connection to the printer. For more information, see Embedded web server.  
This section contains the following topics:  
•
•
•
•
Change basic network settings  
Change advanced network settings  
Set up the printer for wireless communication  
Uninstall and reinstall the HP software  
Change basic network settings  
The control-panel options enable you to set up and manage a wireless connection and to perform  
a variety of network management tasks. This includes viewing the network settings, restoring the  
network defaults, turning the wireless radio on and off, and changing the network settings.  
This section contains the following topics:  
•
•
View and print network settings  
Turn the wireless radio on and off  
View and print network settings  
You can display a summary of the network settings on the printer control panel or the HP software  
that came with the printer. You can print a more detailed network configuration page, which lists  
all of the important network settings such as the IP address, link speed, DNS, and mDNS. For  
more information, see Understand the network configuration page.  
Turn the wireless radio on and off  
The wireless radio is on by default, as indicated by the blue light on the front of the printer. In  
order to stay connected to a wireless network, the radio must stay on. However, if your printer is  
connected to a wired network or you have a USB connection, the radio is not used. In this case  
you might want to turn the radio off.  
1. Touch (right arrow), touch Setup, and then touch Network.  
2. Touch Wireless, and then touch On to turn on the radio, or touch Off to turn off the radio.  
Change advanced network settings  
CAUTION: Network settings are provided for your convenience. However, unless you are an  
advanced user, you should not change some of these settings (such as the link speed, IP  
settings, default gateway, and firewall settings).  
This section contains the following topics:  
•
•
•
•
•
Set link speed  
View IP settings  
Change IP settings  
Configure the printer’s firewall settings  
Reset network settings  
Network setup  
219  
                 
Appendix D  
Set link speed  
You can change the speed at which data is transmitted over the network. The default is  
Automatic.  
1. Touch (right arrow), touch Setup, and then touch Network.  
2. Touch Advanced Setup, then touch Link Speed.  
3. Touch the number next to the link speed that matches your network hardware.  
View IP settings  
To view the IP address of the printer:  
•
Print the network configuration page. For more information, see Understand the network  
configuration page.  
-Or-  
•
Open the HP software (Windows), double-click Estimated Ink Levels, click the Device  
Information tab. The IP address is listed in the Network Information section.  
Change IP settings  
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically.  
However, if you are an advanced user, you might want to manually change settings such as the IP  
address, subnet mask, or the default gateway.  
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP  
address during the installation, your network components cannot connect with the printer.  
1. Touch (right arrow), Setup, and then touch Network.  
2. Touch Advanced Setup, and then touch IP Settings.  
3. A message appears warning that changing the IP address removes the printer from the  
network. Touch OK to continue.  
4. Automatic is selected by default. To change the settings manually, touch Manual, and then  
enter the appropriate information for the following settings:  
•
•
•
•
IP Address  
Subnet Mask  
Default Gateway  
DNS Address  
5. Enter your changes, and then touch Done.  
Configure the printer’s firewall settings  
Firewall features provide network-layer security on both IPv4 and IPv6 networks. The firewall  
provides simple control of IP addresses that are allowed access.  
NOTE: In addition to firewall protection at the network layer, the printer also supports open  
secure sockets layer (SSL) standards at the transport layer for secure client-server  
applications, such as client-server authentication or HTTPS web browsing.  
For firewall operation on the printer, you must configure a firewall policy to apply to specified IP  
traffic. Firewall policy pages are accessed through the EWS and displayed by your web browser.  
After a policy is configured, it is not activated until you click Apply in the EWS.  
Creating and using firewall rules  
Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on  
IP addresses and services.  
Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for  
those addresses and services.  
220  
Network setup  
               
This section contains the following topics:  
•
•
•
•
•
Create a firewall rule  
Change the priority of firewall rules  
Change firewall options  
Reset firewall settings  
Limitations to rules, templates, and services  
Create a firewall rule  
To create a firewall rule, complete the following steps:  
1. Open the embedded web server. For more information, see Embedded web server.  
2. Click the Settings tab, click Firewall Rules.  
3. Click New, and then follow the onscreen instructions.  
NOTE: After clicking Apply, the connection to the EWS might be temporarily disrupted for a  
short period of time. If the IP address was unchanged, the EWS connection will be enabled  
again. However, if the IP address was changed, use the new IP address to open the EWS.  
Change the priority of firewall rules  
To change the priority in which a firewall rule is used, complete the following steps:  
1. Open the embedded web server. For more information, see Embedded web server.  
2. Click the Settings tab, click Firewall Rules Priority.  
3. Select the priority in which you want the rule to be used from the Rule Precedence list, with  
10 having the highest priority and 1 having the lowest priority.  
4. Click Apply.  
Change firewall options  
To change firewall options for the printer, complete the following steps:  
1. Open the embedded web server. For more information, see Embedded web server.  
2. Click the Settings tab, click Firewall Options.  
3. Change any settings, and then click Apply.  
NOTE: After clicking Apply, the connection to the EWS might be temporarily disrupted for a  
short period of time. If the IP address was unchanged, the EWS connection will be enabled  
again. However, if the IP address was changed, use the new IP address to open the EWS.  
Reset firewall settings  
To reset the firewall settings to the factory defaults, restore the printer’s network settings. For  
more information, see Solve network problems.  
Limitations to rules, templates, and services  
When creating firewall rules, note the following limitations to rules, templates, and services.  
Item  
Limit  
Maximum number of rules.  
Maximum number of Address Templates.  
10 (one default rule)  
12  
5
Maximum number of user-defined address  
templates.  
Maximum number of services you can add to  
a user-defined service template.  
40  
Change advanced network settings  
221  
         
Appendix D  
(continued)  
Item  
Limit  
NOTE: The predefined All Services template  
is not subject to this limitation and includes all  
services supported by the print server.  
Maximum number of services you can add to  
the policy.  
40  
For a given rule, only one address template  
and one service template can be added.  
Maximum number of service templates in the  
policy.  
10  
5
Maximum number of user-defined custom  
service templates.  
Reset network settings  
To reset the administrator password and network settings, touch (right arrow), touch Network,  
touch Restore Network Defaults, and then select Yes. A message appears stating that the  
network defaults have been restored.  
NOTE: Print the network configuration page and verify that the network settings have been  
reset. For more information, see Understand the network configuration page.  
NOTE: Resetting the printer’s network settings also resets the printer’s firewall settings. For  
more information about configuring the printer’s firewall settings, see Configure the printer’s  
firewall settings.  
Set up the printer for wireless communication  
You can set up the printer for wireless communication.  
This section contains the following topics:  
•
•
•
•
•
•
Before you begin  
Set up the printer on your wireless network  
Change the connection type  
Test the wireless connection  
Guidelines for ensuring wireless network security  
Guidelines for reducing interference on a wireless network  
NOTE: If you encounter problems connecting the printer, see Solve wireless problems.  
TIP: For more information about setting up and using the printer wirelessly, visit the HP  
Wireless Printing Center (www.hp.com/go/wirelessprinting).  
Before you begin  
Before you begin setting up the wireless connection, check the following:  
•
•
•
The printer is not connected to the network using a network cable.  
The wireless network is set up and functioning correctly.  
The printer and the computers that use the printer are on the same network (subnet).  
222  
Network setup  
       
While connecting the printer, you might be prompted to enter the wireless network name (SSID)  
and a wireless password:  
•
•
The wireless network name is the name of your wireless network.  
The wireless password prevents other people from connecting to your wireless network  
without your permission. Depending on the level of security required, your wireless network  
might use either a WPA key or WEP passphrase.  
If you have not changed the network name or the security passkey since setting up your wireless  
network, you can sometimes find them on the back or side of the wireless router.  
If you cannot find the network name or the security passkey or cannot remember this information,  
see the documentation available with your computer or with the wireless router. If you still cannot  
find this information, contact your network administrator or the person who set up the wireless  
network.  
TIP: If you are using a computer running Windows, HP provides a tool called HP Home  
Network Diagnostic Utility that can help retrieve this information for some systems. To use this  
tool, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click  
Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not  
available in all languages.)  
Set up the printer on your wireless network  
To set up the printer on your wireless network, use one of the following methods:  
•
•
•
•
Set up the printer using the HP printer software (Recommended)  
Set up the printer using the Wireless Setup Wizard  
Set up the printer using WiFi Protected Setup (WPS)  
Set up the printer using the embedded web server (EWS)  
NOTE: If you have already been using the printer with a different type of connection, such as  
a USB connection, follow the instructions in Change the connection type to set up the printer  
on your wireless network.  
Set up the printer using the HP printer software  
In addition to enabling key printer features, you can use the HP printer software that came with  
your printer to set up wireless communication.  
If you have already been using the printer with a different type of connection, such as a USB  
connection, follow the instructions in Change the connection type to set up the printer on your  
wireless network.  
Set up the printer using the Wireless Setup Wizard  
The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to  
your printer from the printer control panel.  
1. Set up the printer hardware. See the getting started guide or the setup poster that came with  
your printer.  
2. On the printer control panel, touch (right arrow), and then touch Network.  
3. Touch Wireless, touch Wireless Setup Wizard, and then touch OK.  
4. Follow the display instructions to complete the setup.  
NOTE: If you cannot find the wireless network name (SSID) and wireless password (WPA  
passphrase, WEP key), see Before you begin.  
Set up the printer using WiFi Protected Setup (WPS)  
Wi-Fi Protected Setup (WPS) allows you to quickly set up the printer on your wireless network,  
without having to enter the wireless network name (SSID), wireless password (WPA passphrase,  
WEP key), or other wireless settings.  
Set up the printer for wireless communication  
223  
       
Appendix D  
NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption.  
If your wireless network uses WEP or is not using any encryption at all, use one of the other  
methods provided in this section to set up the printer on your wireless network.  
NOTE: To use WPS, make sure your wireless router or wireless access point supports  
WPS. Routers that support WPS often have a  
(WPS) button or a button labeled "WPS".  
You can use one of the following methods to set up the printer using WPS:  
•
Push Button Method: Use the  
(WPS) or WPS button, if available, on your router.  
•
PIN Method: Enter the PIN generated by the printer in the router’s configuration software.  
To connect the printer using the Push Button Method  
1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.  
2. Touch Wi-Fi Protected Setup, and then follow the onscreen instructions.  
3. When prompted, touch Push Button.  
4. On the wireless router or wireless access point, press and hold the WPS button for 3  
seconds.  
Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking  
but remains lit.  
To connect the printer using the PIN Method  
1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.  
A WPS PIN is printed at the bottom of the page.  
2. Touch Wi-Fi Protected Setup, and then follow the onscreen instructions.  
3. When prompted, touch PIN.  
The WPS PIN appears on the display.  
4. Open the configuration utility or software for the wireless router or wireless access point, and  
then enter the WPS PIN.  
NOTE: For more information about using the configuration utility, see the documentation  
provided with the router or wireless access point.  
Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking  
but remains lit.  
Set up the printer using the embedded web server (EWS)  
If the printer is connected to a network, you can use the printer’s embedded web server (EWS) to  
set up wireless communication.  
1. Open the EWS. For more information, see Embedded web server.  
2. On the Home tab, click Wireless Setup Wizard in the Setup box.  
3. Follow the onscreen instructions.  
TIP: You can also set up wireless communication by entering or changing individual wireless  
settings. To change these settings, on the Network tab, click Advanced in the Wireless  
(802.11) section on the left, change the wireless settings, and then click Apply.  
Change the connection type  
After you have installed the HP software and connected the printer to your computer or to a  
network, you can use the HP software to change the connection type (for example, from a USB  
connection to a wireless connection).  
224  
Network setup  
     
NOTE: If you are changing to a wireless connection, make sure that an Ethernet cable has  
not been connected to the printer. Connecting an Ethernet cable turns off the printer's  
wireless capabilities.  
You might be prompted to temporarily connect a USB cable during the setup process.  
To change from an Ethernet connection to a wireless connection  
1. On the printer control panel, touch (right arrow), and then touch Network.  
2. Touch Wireless, touch Wireless Setup Wizard, and then touch OK.  
3. Follow the display instructions to complete the setup.  
NOTE: If you cannot find the wireless network name (SSID) and wireless password  
(WPA passphrase, WEP key), see Before you begin.  
To change from a USB connection to a wireless connection  
Follow the instructions for your operating system.  
Windows  
1. On the computer desktop, click Start, select Programs or All Programs, click HP, select  
your printer name, and then click Printer Setup & Software.  
2. Click Connect a new printer, and then click Convert a USB connected printer to wireless.  
3. Follow the display instructions to complete the setup.  
Mac OS X  
1. Open HP Utility. For more information, see HP Utility (Mac OS X).  
2. Click the Applications icon on the HP Utility toolbar.  
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.  
To change from a wireless connection to a USB or Ethernet connection  
To change from a wireless connection to a USB or Ethernet connection, connect the USB or  
Ethernet cable to the printer.  
NOTE: If you are using a computer with Mac OS X, add the printer to the print queue. Click  
System Preferences in the Dock, click Print & Fax in the Hardware section, click +, and  
then select the printer.  
Test the wireless connection  
Print the wireless test page for information about the printer's wireless connection. The wireless  
test page provides information about the printer's status, hardware (MAC) address, and IP  
address. If the printer is connected to a network, the test page displays details about the network  
settings.  
To print the wireless test page  
1. On the printer control panel, touch (right arrow), and then touch Network.  
2. Touch Wireless, and then touch Print Wireless Network Test.  
Guidelines for ensuring wireless network security  
The following information can help you keep your wireless network and wireless printer secure  
from unauthorized use.  
For more information, visit www.hp.com/go/wirelessprinting.  
This section contains the following topics:  
•
•
•
Overview of security settings  
Add hardware addresses to a wireless router (MAC filtering)  
Other wireless security guidelines  
Set up the printer for wireless communication  
225  
       
Appendix D  
Overview of security settings  
To help improve the security of the wireless network and prevent unauthorized access, the printer  
supports many common types of network authentication, including WEP, WPA, and WPA2.  
•
WEP: Provides security by encrypting data sent over radio waves from one wireless device to  
another wireless device. Devices on a WEP-enabled network use WEP keys to encode data.  
If your network uses WEP, you must know the WEP key(s) it uses.  
•
WPA: Increases the level of over-the-air data protection and access control on existing and  
future wireless networks. It addresses all known weaknesses of WEP, the original native  
security mechanism in the 802.11 standard. WPA uses the Temporal Key Integrity Protocol  
(TKIP) for encryption and employs 802.1X authentication with one of the standard Extensible  
Authentication Protocol (EAP) types available today.  
•
WPA2: Provides enterprise and consumer wireless users with a high level of assurance that  
only authorized users can access their wireless networks. WPA2 provides the Advanced  
Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM) and  
supports the Independent Basic Service Set (IBSS) to enable security between client  
workstations operating connected wirelessly without a wireless router (such as a Linksys  
wireless router or Apple AirPort Base Station).  
Add hardware addresses to a wireless router (MAC filtering)  
MAC filtering is a security feature in which a wireless router or wireless access point is configured  
with a list of hardware addresses (also called "MAC addresses") of devices that are allowed to  
gain access to the network through the router.  
If the router filters hardware addresses, then the printer's hardware address must be added to the  
router’s list of accepted hardware addresses. If the router does not have the hardware address of  
a printer attempting to access the network, the router denies the printer access to the network.  
CAUTION: This method is not recommended, however, because your MAC addresses can  
easily be read and falsified by unwanted users outside your network.  
To add hardware addresses to a wireless router or wireless access point  
1. Print the network configuration page, and then locate the printer’s hardware address. For  
more information, see Understand the network configuration page.  
NOTE: The printer maintains separate hardware addresses for the Ethernet connection  
and for wireless connection. Both hardware addresses are listed on the printer’s network  
configuration page.  
2. Open the configuration utility for the wireless router or wireless access point, and add the  
printer's hardware address to the list of accepted hardware addresses.  
NOTE: For more information about using the configuration utility, see the documentation  
provided with the router or wireless access point.  
Other wireless security guidelines  
To keep the wireless network secure, follow these guidelines:  
•
•
Use a wireless password with at least 20 random characters. You can use up to 64  
characters in a WPA wireless password.  
Avoid any common words or phrases, easy sequences of characters (such as all 1s), and  
personally-identifiable information for wireless passwords. Always use random strings  
composed of uppercase and lowercase letters, numbers, and if allowed, special characters  
such as punctuation.  
•
Change the default wireless password provided by the manufacturer for administrator access  
to the access point or wireless router. Some routers let you change the administrator name as  
well.  
226  
Network setup  
     
•
•
Turn off administrative access over wireless if possible. If you do this, you need to connect to  
the router with a wired Ethernet connection when you want to make configuration changes.  
Turn off remote administrative access over the Internet on your router, if possible. You can  
use Remote Desktop to make an encrypted connection to a computer running behind your  
router and make configuration changes from the local computer you are accessing over the  
Internet.  
•
To avoid accidentally connecting to another party's wireless network, turn off the setting to  
automatically connect to non-preferred networks. This is disabled by default in Windows XP.  
Guidelines for reducing interference on a wireless network  
The following tips will help reduce the chances for interference in a wireless network:  
•
Keep the wireless devices away from large metal objects, such as filing cabinets, and other  
electromagnetic devices, such as microwaves and cordless telephones, as these objects can  
disrupt radio signals.  
•
•
•
Keep the wireless devices away from large masonry structures and other building structures  
as these objects can absorb radio waves and lower signal strength.  
Position the access point or wireless router in a central location in line of sight with the  
wireless devices on the network.  
Keep all wireless devices on the network within range of one another.  
Uninstall and reinstall the HP software  
If your installation is incomplete, or if you connected the USB cable to the computer before  
prompted by the HP software installation screen, you might need to uninstall and then reinstall the  
HP software that came with the printer. Do not simply delete the printer application files from your  
computer. Make sure to remove them correctly using the uninstall utility provided when you  
installed the HP software.  
•
•
Windows  
Mac OS X  
Windows  
To uninstall — method 1  
1. Disconnect the printer from your computer. Do not connect it to your computer until after you  
have reinstalled the HP software.  
2. On the computer desktop, click Start, select Programs or All Programs, click HP, click the  
printer name, and then click Uninstall.  
3. Follow the onscreen instructions.  
4. If you are asked whether you would like to remove shared files, click No.  
Other programs that use these files might not work correctly if the files are deleted.  
5. Restart your computer.  
6. To reinstall the HP software, insert the HP software CD into your computer's CD drive, and  
follow the onscreen instructions.  
7. Connect the printer when the HP software prompts you to connect it to the computer.  
8.  
Press the  
(Power button) to turn the printer on.  
After connecting and turning on the printer, you might have to wait several minutes for all of  
the Plug and Play events to complete.  
9. Follow the onscreen instructions.  
To uninstall — method 2  
NOTE: Use this method if Uninstall is not available in the Windows Start menu.  
Uninstall and reinstall the HP software  
227  
         
Appendix D  
1. On the computer desktop, click Start, select Settings, click Control Panel, and then click  
Add/Remove Programs.  
- Or -  
Click Start, click Control Panel, and then double-click Programs and Features.  
2. Select the printer name, and then click Change/Remove or Uninstall/Change.  
Follow the onscreen instructions.  
3. Disconnect the printer from your computer.  
4. Restart your computer.  
NOTE: It is important that you disconnect the printer before restarting your computer.  
Do not connect the printer to your computer until after you have reinstalled the HP  
software.  
5. Insert the HP software CD into your computer's CD drive and then start the Setup program.  
6. Follow the onscreen instructions.  
Mac OS X  
To uninstall from a Macintosh computer  
1. Double-click the HP Uninstaller icon (located in the Hewlett-Packard folder in the  
Applications folder at the top level of the hard disk), and then click Continue.  
2. When prompted, type the correct administrator’s name and password, and then click OK.  
3. Follow the onscreen instructions.  
4. When the HP Uninstaller finishes, restart your computer.  
228  
Network setup  
 
E Printer management tools  
This section contains the following topics:  
•
•
•
Toolbox (Windows)  
HP Utility (Mac OS X)  
Embedded web server  
Toolbox (Windows)  
The Toolbox provides maintenance information about the printer.  
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the  
system requirements.  
Open the Toolbox  
1. From the computer desktop, click the Start tab, select Programs or All Programs, click HP,  
click the folder for your printer, and then select the icon with your printer’s name.  
2. Double-click Printer Preferences, and then double-click Maintenance Tasks.  
HP Utility (Mac OS X)  
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and  
find website support information.  
NOTE: The features available in HP Utility vary depending on the selected printer.  
Ink level warnings and indicators provide estimates for planning purposes only. When you  
receive a low on ink message, consider having a replacement cartridge available to avoid  
possible printing delays. You do not need to replace cartridges until prompted to do so.  
Open HP Utility  
To open HP Utility  
Double-click the HP Utility icon. This icon is located in the Hewlett-Packard folder in the  
Applications folder at the top level of the hard disk.  
Embedded web server  
When the printer is connected to a network, you can use the printer's home page (embedded web  
server or EWS) to view status information, change settings, and manage it from your computer.  
NOTE: For a list of system requirements for the embedded web server, see Embedded web  
server specifications.  
To view or change some settings, you might need a password.  
You can open and use the embedded web server without being connected to the Internet.  
However, some features are not available.  
This section contains the following topics:  
•
•
About cookies  
To open the embedded web server  
Printer management tools  
229  
                 
Appendix E  
About cookies  
The embedded web server (EWS) places very small text files (cookies) on your hard drive when  
you are browsing. These files let the EWS recognize your computer the next time you visit. For  
example, if you have configured the EWS language, a cookie helps remember which language  
you have selected so that the next time you access the EWS, the pages are displayed in that  
language. Though some cookies are cleared at the end of each session (such as the cookie that  
stores the selected language), others (such as the cookie that stores customer-specific  
preferences) are stored on the computer until you clear them manually.  
You can configure your browser to accept all cookies, or you can configure it to alert you every  
time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can  
also use your browser to remove unwanted cookies.  
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of  
the following features:  
•
•
•
Starting where you left the application (especially useful when using setup wizards)  
Remembering the EWS browser language setting  
Personalizing the EWS Home page  
For information about how to change your privacy and cookie settings and how to view or delete  
cookies, see the documentation available with your web browser.  
To open the embedded web server  
NOTE: The printer must be on a network and must have an IP address. The IP address and  
hostname for the printer are listed on the status report. For more information, see Understand  
the network configuration page.  
In a supported web browser on your computer, type the IP address or hostname assigned to the  
printer.  
For example, if the IP address is 123.123.123.123, type the following address into the web  
browser: http://123.123.123.123.  
TIP: After opening the embedded web server, you can bookmark it so that you can return to  
it quickly.  
TIP: If you are using the Safari web browser in Mac OS X, you can also use the Bonjour  
bookmark to open the EWS without typing the IP address. To use the Bonjour bookmark,  
open Safari, and then from the Safari menu, click Preferences. On the Bookmarks tab, in  
the Bookmarks bar section, select Include Bonjour, and then close the window. Click the  
Bonjour bookmark, and then select your networked printer to open the EWS.  
230  
Printer management tools  
     
F How do I?  
•
•
•
•
•
•
•
•
Get started  
Print  
Scan  
Copy  
Fax  
HP Digital Solutions  
Work with ink cartridges  
Solve a problem  
How do I?  
231  
G Errors (Windows)  
Fax memory full  
If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer  
has a problem (such as a paper jam), the printer saves incoming faxes to memory until the  
problem is resolved. However, the printer’s memory might fill up with faxes that have not been  
printed yet or transferred to the computer.  
To solve this problem, resolve any problems with the printer.  
For more information, see Solve fax problems.  
Printer disconnected  
The computer cannot communicate with the printer because one of the following events has  
occurred:  
•
•
The printer has been turned off.  
The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has  
been disconnected.  
•
If the printer is connected to a wireless network, the wireless connection has been broken.  
To solve this problem, try the following solutions:  
•
Make sure the printer is turned on and that the  
(Power button) light is on.  
•
•
•
•
Make sure the power cord and other cables are working and are firmly connected to the  
printer.  
Make sure the power cord is connected firmly to a functioning, alternating current (AC) power  
outlet.  
If the printer is connected to a network, make sure the network is functioning properly. For  
more information, see Solve wired (Ethernet) network problems.  
If the printer is connected to a wireless network, make sure the wireless network is functioning  
properly. For more information, see Solve wireless problems.  
Low on ink  
The ink cartridge identified in the message is low on ink.  
Ink level warnings and indicators provide estimates for planning purposes only. When you receive  
a low ink warning message, consider having a replacement cartridge available to avoid possible  
printing delays. You do not need to replace cartridges until prompted to do so.  
For information about replacing ink cartridges, see Replace the ink cartridges. For information  
about ordering ink cartridges, see Order printing supplies online. For information about recycling  
used ink supplies, see HP inkjet supplies recycling program.  
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,  
including in the initialization process, which prepares the printer and cartridges for printing. In  
addition, some residual ink is left in the cartridge after it is used. For more information see  
www.hp.com/go/inkusage.  
Printhead problem  
The printhead is missing, not detected, incorrectly installed, or incompatible.  
If this error occurs at printer setup, try the following solutions.  
232  
Errors (Windows)  
Solution 1: Reinstall the printhead.  
For instructions, see Reinstall the printhead  
CAUTION: The printheads contain electrical contacts that can be damaged easily.  
If the problem persists after you reinstall the printhead, contact HP support. For more information,  
see HP support.  
If this error occurs after the printer has been used for a period of time, try the following  
solutions.  
Solution 1: Turn the printer off and on.  
Turn off the printer, and then turn it on again.  
If the problem persists, contact HP support for service or replacement. For more information, see  
HP support.  
Cartridge Problem  
The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the  
wrong slot in the printer.  
NOTE: If the cartridge is identified in the message as incompatible, see Order printing  
supplies online for information about obtaining cartridges for the printer.  
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely  
solution first. If the first solution does not solve the problem, continue trying the remaining  
solutions until the issue is resolved.  
•
•
•
•
Solution 1: Turn the printer off and on.  
Solution 2: Install the ink cartridges correctly.  
Solution 3: Clean the electrical contacts.  
Solution 4: Replace the ink cartridge.  
Solution 1: Turn the printer off and on  
Turn off the printer, and then turn it on again.  
If the problem persists, try the next solution.  
Solution 2: Install the ink cartridges correctly  
Make sure all of the ink cartridges are properly installed:  
1. Gently pull open the ink cartridge access door.  
2. Remove the ink cartridge by grasping it and pulling it firmly toward you.  
3. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.  
4. Close the ink cartridge cover and check if the error message has gone away.  
If the problem persists, try the next solution.  
Solution 3: Clean the electrical contacts  
To clean the electrical contacts in the printer  
1. Lightly dampen a clean, lint-free cloth with bottled or distilled water.  
2. Clean the electrical contacts in the printer by wiping with the cloth from top to bottom. Use as  
many fresh, clean cloths as necessary. Clean until no ink shows on the cloth.  
3. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.  
Solution 4: Replace the ink cartridge  
Replace the indicated ink cartridge. For more information, see Replace the ink cartridges.  
NOTE: If your cartridge is still under warranty, contact HP support for service or  
replacement. For more information about ink cartridge warranty, see Ink cartridge warranty  
information. If the problem persists after you replace the cartridge, contact HP support. For  
more information, see HP support.  
Cartridge Problem  
233  
Appendix G  
Paper Mismatch  
The paper size or type selected in the printer driver does not match the paper loaded in the  
printer. Make sure that the correct paper is loaded in the printer, and then print the document  
again. For more information, see Load media.  
NOTE: If the paper loaded in the printer is the correct size, change the selected paper size  
in the printer driver, and then print the document again.  
The cartridge cradle cannot move  
Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).  
To clear the obstruction, press  
for jams.  
(Power button) to turn off the printer, and then check the printer  
For more information, see Clear jams.  
Paper Jam  
Paper has become jammed in the printer.  
Before you try to clear the jam, check the following:  
•
Make sure that you have loaded paper that meets specifications and is not wrinkled, folded,  
or damaged. For more information, see Media specifications.  
•
•
Make sure that the printer is clean. For more information, see Maintain the printer.  
Make sure that the trays are loaded correctly and are not too full. For more information, see  
Load media.  
For instructions on clearing jams, as well as more information about how to avoid jams, see Clear  
jams.  
The printer is out of paper  
The default tray is empty.  
Load more paper, and then touch OK.  
For more information, see Load media.  
Printer Offline  
The printer is currently offline. While offline, the printer cannot be used.  
To change the printer's status, complete the following steps.  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. If the printers listed in the dialog box are not being displayed in Details view, click the View  
menu, and then click Details.  
3. If the printer is Offline, right-click the printer, and click Use Printer Online.  
4. Try using the printer again.  
Printer Paused  
The printer is currently paused. While paused, new jobs are added to the queue but are not  
printed.  
234  
Errors (Windows)  
To change the printer’s status, complete the following steps.  
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.  
- Or -  
Click Start, click Control Panel, and then double-click Printers.  
2. If the printers listed in the dialog box are not being displayed in Details view, click the View  
menu, and then click Details.  
3. If the printer is paused, right-click the printer, and click Resume Printing.  
4. Try using the printer again.  
Document failed to print  
The printer could not print the document because a problem occurred in the printing system.  
For information about solving printing problems, see Solve printer problems.  
Printer failure  
There was a problem with the printer. Usually, you can resolve such problems by completing the  
following steps:  
1.  
Press  
(Power button) to turn off the printer.  
2. Unplug the power cord, and then plug in the power cord again.  
3.  
Press  
(Power button) to turn on the printer.  
If this problem persists, write down the error code provided in the message, and then contact HP  
support. For more information about contacting HP support, see HP support.  
Door or cover open  
Before the printer can print documents, all doors and covers must be closed.  
TIP: When completely closed, most doors and covers snap into place.  
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For  
more information, see HP support.  
Previously used ink cartridge installed  
The ink cartridge identified in the message was previously used in a different printer.  
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for  
an extended period of time, the print quality of your documents might be affected. Also, if you use  
ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate  
or unavailable.  
If the print quality is unsatisfactory, try cleaning the printhead. For more information, see Clean the  
printhead.  
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,  
including in the initialization process, which prepares the printer and cartridges for printing,  
and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In  
addition, some residual ink is left in the cartridge after it is used. For more information, see  
www.hp.com/go/inkusage.  
For more information about storing ink cartridges, see Supplies.  
Previously used ink cartridge installed  
235  
Appendix G  
Ink cartridges depleted  
The cartridges listed in the message must be replaced to resume printing. HP recommends that  
you do not remove an ink cartridge until a replacement is ready to install.  
For more information, see Replace the ink cartridges.  
Ink cartridge failure  
The cartridges listed in the message are damaged or have failed.  
See Replace the ink cartridges.  
Printer supply upgrade  
The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on  
this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel  
Print and then remove the cartridge.  
Printer supply upgrade successful  
The supply upgrade was successful. The cartridges listed in the message can now be used in the  
printer.  
Printer supply upgrade problem  
The supply upgrade was not successful. The cartridges listed in the message can still be used in  
this printer. Replace the Supply Upgrade cartridge. For more information, see Replace the ink  
cartridges.  
Non-HP ink cartridges installed  
HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs  
required as a result of using a non-HP supply will not be covered under warranty. If you believe  
you purchased Genuine HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more  
information or to report fraud.  
Using Genuine HP Cartridges has its Rewards  
HP rewards loyal customers for using genuine HP supplies. Click the button below the message  
to view Rewards online. Reward may not be available in all regions.  
Counterfeit Cartridge Advisory  
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge  
was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To  
continue using the cartridge, click Continue.  
Used, Refilled or Counterfeit Cartridge Detected  
The original HP ink in the cartridge has been depleted. The solution for this problem is to replace  
the ink cartridge or click OK to continue using the cartridge. For more information about replacing  
the cartridge, see Replace the ink cartridges. HP rewards loyal customers for using genuine HP  
236  
Errors (Windows)  
supplies. Click the button below the message to view Rewards online. Rewards may not be  
available in all regions.  
WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's  
printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP  
does not guarantee the quality or reliability of non-HP ink. Information about ink levels will not  
be available.  
Use SETUP cartridges  
Use the SETUP cartridges that came with the printer for printer initialization. You must replace the  
cartridge with the setup cartridge to clear this message. For more information, see Replace the ink  
cartridges.  
Do not use SETUP cartridges  
New SETUP cartridges cannot be installed after the printer has been initialized. Install regular  
replacement cartridges. For more information, see Replace the ink cartridges.  
New printhead ink alert  
The used cartridges listed in the message might not have enough ink to complete one-time  
startup processes.  
Solution: Install new cartridges or click Continue to use installed cartridges.  
If startup cannot complete with installed cartridges, new cartridges will be needed. For information  
on how to install new cartridges, see Replace the ink cartridges.  
Use black ink only?  
The cartridges listed in the message are very low on ink.  
Solutions: To print in color, replace the empty cartridges. For information about how to install new  
cartridges, see Replace the ink cartridges.  
To temporarily print using Black ink only, click Use Black Only. The printer will replace color with  
grayscale. The empty cartridges will need to be replaced soon.  
CAUTION: Do not remove the empty cartridge to print in black-ink only mode.  
Use color ink only?  
The black cartridge is very low on ink.  
Solutions: To temporarily replace black with color, click Use Color Only. Black will be simulated.  
Text and photo quality will differ from those printed when using all cartridges. The black cartridge  
will need to be replaced soon.  
CAUTION: Do not remove the empty cartridge to print in color-ink only mode.  
To print with black, replace the black ink cartridge. For information about how to install new  
cartridges, see Replace the ink cartridges.  
Incompatible ink cartridges  
The ink cartridge is not compatible with your printer'.  
Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For  
information about how to install new cartridges, see Replace the ink cartridges.  
Incompatible ink cartridges  
237  
Appendix G  
Ink sensor warning  
The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the  
sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are  
very low on ink. Printing with an empty cartridge will cause air to enter the ink system, which  
causes poor print quality. Significant amounts of ink will be used up to recover from this condition,  
which will deplete much of the ink supply for all cartridges.  
Solution: Click OK to continue printing or replace the cartridge. For information about how to  
install new cartridges, see Replace the ink cartridges.  
Problem with printer preparation  
The printer clock has failed and ink preparation may not be complete. The estimated Ink Level  
gauge might be inaccurate.  
Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead  
cleaning procedure from the toolbox might improve it. For more information about cleaning the  
printhead, see Clean the printhead.  
Color cartridge very low on ink  
The cartridges listed in the message are very low on ink.  
Solutions: To print in color, replace the empty cartridges. For information about how to install new  
cartridges, see Replace the ink cartridges.  
To temporarily print using black ink only, click Cancel Print and then re-send the print job. The  
Use black ink only? message appears before the job prints. The empty cartridges will need to be  
replaced soon.  
CAUTION: Do not remove the empty cartridge to print in black-ink only mode.  
Black cartridge very low on ink  
The black cartridge is very low on ink.  
Solutions: Replace the black ink cartridge. For information about how to install new cartridges, see  
Replace the ink cartridges.  
To temporarily replace black with color, click Cancel Print and re-send the print job. The Use  
color ink only? message appears before the job prints. The black cartridge will need to be  
replaced soon.  
CAUTION: Do not remove the empty cartridge to print in color-ink only mode.  
Automatic document feeder cover open  
Close the cover of the Automatic Document Feeder to continue.  
Ink sensor failure  
The ink sensor has failed and the printer can no longer print.  
Contact HP support. For more information, see HP support.  
Problem with ink system  
Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have  
leaks, contact HP. Do not use cartridges that are leaking.  
238  
Errors (Windows)  
If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on  
again. If you get this message a second time, contact HP.  
Replace the ink cartridge  
Replace the indicated ink cartridge. For more information, see Replace the ink cartridges.  
NOTE: If your cartridge is still under warranty, contact HP support for service or  
replacement. For more information about ink cartridge warranty, see Ink cartridge warranty  
information. If the problem persists after you replace the cartridge, contact HP support. For  
more information, see HP support.  
Replace the ink cartridge  
239  
Index  
black and white pages  
copy 59  
(parallel phone  
systems) 212  
shared with fax and voice  
line (parallel phone  
systems) 207  
shared with fax and voice  
mail (parallel phone  
systems) 216  
Symbols/Numerics  
(ADF) automatic document  
feeder  
fax 61  
black dots or streaks,  
troubleshoot  
copies 111  
scan 116  
blank pages, troubleshoot  
copy 109  
print 101  
scan 116  
blocked fax numbers  
set up 70  
clean 34  
feeding problems,  
troubleshoot 34  
A
Configure  
accessibility 3, 10  
accessories  
firewall 143  
confirmation reports, fax 81  
connection type  
change 224  
installation 29  
printer status report 148  
turn on and off in driver 33  
warranty 159  
both sides, print on 44  
broadcast faxing  
send 66  
connectors, locating 13  
control panel  
buttons 14  
lights 14  
status icons 15  
Copy 16  
acoustic emissions 170  
ADF (automatic document  
feeder)  
buttons, control panel 14  
capacity 23  
C
load originals 23  
ADSL, fax setup with  
parallel phone systems 199  
after the support period 97  
align printhead 150  
answer ring pattern  
change 77  
copy  
cameras  
quality 110  
settings 59  
insert memory cards 28  
cancel  
specifications 168  
troubleshoot 109  
copy settings  
scheduled fax 66  
Cancel button 14, 15  
capacity  
ADF 23  
trays 166  
cards  
sizes supported 165  
tray supporting 166  
cartridges. See ink cartridges  
clean  
copy 60  
parallel phone systems 201  
answering machine  
fax tones recorded 128  
set up with fax (parallel  
phone systems) 211  
set up with fax and  
modem 212  
correct port test, fax 118  
custom-size paper  
Mac OS X 42  
print on 41  
custom-sized media  
sizes supported 166  
customer support  
electronic 95  
automatic document  
feeder 34  
exterior 34  
automatic document feeder  
(ADF)  
cut-off pages, troubleshoot 102  
capacity 23  
clean 34  
feeding problems,  
troubleshoot 34  
printhead 149  
scanner glass 33  
clear  
D
dark images, troubleshoot  
copies 111  
scans 116  
default settings  
copy 60  
diagnostic page 106  
dial tone test, failure 121  
dial type, setting 78  
fax logs 82  
load originals 23  
automatic fax reduction 70  
color copy 59  
colored text, and OCR 48  
computer modem  
shared with fax (parallel  
phone systems) 204  
shared with fax and  
answering machine  
B
backup fax 68  
baud rate 79  
240  
 
Index  
dial-up modem  
environmental  
modem and answering  
machine, shared with  
(parallel phone  
shared with fax (parallel  
phone systems) 204  
shared with fax and  
answering machine  
(parallel phone  
specifications 170  
environmental sustainability  
program 180  
systems) 212  
error correction mode 66  
error messages  
unable to activate TWAIN  
source 114  
error reports, fax 82  
EWS. See embedded web  
server  
modem and voice line,  
shared with (parallel  
phone systems) 207  
modem and voice mail,  
shared with (parallel  
phone systems) 216  
modem, shared with  
(parallel phone  
systems) 204  
monitor dialing 64, 66  
paper size 70  
parallel phone systems 195  
PBX system, set up  
(parallel phone  
systems) 200  
phone cord connection test,  
failed 118  
phone cord too short 128  
phone cord type test,  
failed 119  
poll to receive 69  
print last transaction  
details 83  
receive 67  
receive, troubleshoot 123,  
126  
systems) 212  
shared with fax and voice  
line (parallel phone  
systems) 207  
shared with fax and voice  
mail (parallel phone  
systems) 216  
F
digital cameras  
faded copies 110  
faded stripes on copies,  
troubleshoot 111  
fax  
insert memory cards 28  
distinctive ringing  
change 77  
parallel phone systems 201  
dots or streaks, troubleshoot  
copies 111  
dots, troubleshoot  
scan 116  
double-sided printing 44  
driver  
accessories settings 33  
warranty 159  
DSL, fax setup with  
parallel phone systems 199  
duplexer  
answer mode 76  
answering machine and  
modem, shared with  
(parallel phone  
systems) 212  
answering machine  
troubleshoot 128  
answering machine, set up  
(parallel phone  
systems) 211  
auto answer 76  
backup fax 68  
clear jams 154  
installation 29  
media sizes supported 164  
media types and weights  
supported 166  
blocking numbers 70  
confirmation reports 81  
dial tone test, failed 121  
dial type, setting 78  
distinctive ringing setup  
(parallel phone  
redial options 78  
reduction 70  
reports 81  
reprint 68  
rings to answer 77  
schedule 65  
send 61  
send, troubleshoot 123,  
125, 128  
turn on and off in driver 33  
duty cycle 162  
systems) 201  
distinctive ringing, change  
pattern 77  
DSL, set up (parallel phone  
systems) 199  
error correction mode 66  
error reports 82  
forwarding 69  
header 76  
Internet Protocol, over 80  
ISDN line, set up (parallel  
phone systems) 200  
line condition test,  
failed 122  
log, clear 82  
log, print 82  
manual receive 67  
E
ECM. See error correction  
mode  
separate line setup (parallel  
phone systems) 198  
settings, change 76  
setup types 196  
shared phone line setup  
(parallel phone  
edit  
text in OCR program 48  
electrical specifications 170  
embedded web server  
about 229  
systems) 202  
opening 230  
sound volume 79  
specifications 168  
speed 79  
system requirements 163  
troubleshoot, cannot be  
opened 144  
test failed 117  
Webscan 48  
test setup 218  
envelopes  
troubleshoot 116  
sizes supported 164  
tray supporting 166  
241  
voice mail, set up (parallel  
phone systems) 203  
wall jack test, failed 118  
warranty expiration  
dates 148  
yields 162  
M
Mac OS  
custom-size paper 42  
Fax screen 16  
Firewall  
configure 143  
firewall settings 220  
firewalls, troubleshoot 99  
FoIP 80  
ink level icons 17  
ink levels, check 90  
installation  
Print borderless 43  
Print photos 40  
print settings 37  
accessories 29  
turn accessories on and off  
in driver 33  
Mac OS X  
HP Utility 229  
maintain  
printhead 149  
maintenance  
duplexer 29  
hardware installation  
suggestions 145  
HP software installation  
suggestions 146  
tray 2 30  
fonts supported 162  
forwarding faxes 69  
G
troubleshooting issues 145  
Internet Protocol  
fax, using 80  
IP address  
checking for printer 145  
IP settings 220  
align printhead 150  
check ink levels 90  
clean printhead 149  
diagnostic page 106  
print quality report 106  
printhead 149  
glass, scanner  
clean 33  
load originals 22  
locating 12  
grainy or white bands on  
copies, troubleshoot 111  
graphics  
ISDN line, set up with fax  
parallel phone systems 200  
replace ink cartridges 90  
manual faxing  
incompletely filled on  
copies 111  
look different from original  
scan 115  
receive 67  
send 63, 64  
J
margins  
jams  
setting, specifications 167  
media  
clear 154  
media to avoid 21  
paper 154, 157  
junk fax mode 70  
H
ADF capacity 23  
clear jams 154  
hardware, fax setup test 117  
head 149  
duplexing 44  
header, fax 76  
Help 16  
Hewlett-Packard Company  
notices 3  
HP software  
HP, order 194  
L
load tray 24  
language, printer 162  
light images, troubleshoot  
copies 111  
load tray 2 31  
locking trays 32  
print on custom-size 41  
selecting 21  
uninstall from Windows 227  
HP Utility (Mac OS X)  
opening 229  
scans 116  
lights, control panel 14  
line condition test, fax 122  
lines  
skewed pages 108  
specifications 163, 164  
supported sizes 164  
troubleshoot feeding 107  
types and weights  
supported 166  
humidity specifications 170  
copies, troubleshoot 111  
scans, troubleshoot 115,  
116  
I
ink cartridge access door,  
locating 13  
link speed, setting 220  
load  
memory  
ink cartridges  
check ink levels 90  
locating 13  
reprint faxes 68  
save faxes 68  
photo 26  
tray 24, 25  
specifications 162  
tray 2 31  
ordering online 193  
part numbers 148, 193  
replace 90  
memory cards  
load cards 26  
load custom-size media 27  
load envelopes 25  
load media 24  
locking trays 32  
log, fax  
insert 28  
specifications 171  
memory devices  
print files 41  
status 148  
supported 161  
tips 89  
troubleshoot 135  
missing or incorrect information,  
troubleshoot 102  
warranty 159  
print 82  
242  
Index  
MMC memory card  
insert 28  
model number 148  
modem  
power  
specifications 170  
troubleshoot 99  
power input, locating 13  
print  
P
pages per month (duty  
cycle) 162  
paper  
shared with fax (parallel  
phone systems) 204  
shared with fax and  
answering machine  
(parallel phone  
jams 154, 157  
diagnostic page 106  
double-sided 44  
fax logs 82  
fax reports 81  
faxes 68  
last fax details 83  
photos from memory  
devices 41  
size, set for fax 70  
paper-feed problems,  
troubleshoot 107  
parallel phone systems  
answering machine  
setup 211  
systems) 212  
shared with fax and voice  
line (parallel phone  
systems) 207  
countries/regions with 195  
distinctive ringing setup 201  
DSL setup 199  
shared with fax and voice  
mail (parallel phone  
systems) 216  
print quality report 106  
printer status report 148  
troubleshoot 98  
Print borderless  
Mac OS X 43  
Windows 43  
Print brochures  
print 38  
ISDN setup 200  
modem and answering  
machine setup 212  
modem and voice mail  
setup 216  
monitor dialing 64, 66  
multi-feeds, troubleshoot 108  
modem setup 204  
modem shared with voice  
line setup 207  
PBX setup 200  
separate line setup 198  
setup types 196  
N
networks  
Print envelope 39  
Print envelopes  
Mac OS X 39  
advanced settings 219  
connector illustration 13  
firewall settings 220  
firewalls, troubleshoot 99  
IP settings 220  
link speed 220  
operating systems  
supported 163  
protocols supported 163  
settings, change 219  
solve problems 146  
system requirements 163  
view and print settings 219  
wireless communication  
setup 222  
Print photos  
Mac OS X 40  
Windows 40  
shared line setup 202  
PBX system, set up with fax  
parallel phone systems 200  
PCL 3 support 162  
phone cord  
print quality report 106  
print settings  
print quality 103  
printer control panel  
locating 12  
connected to correct port  
test failed 118  
correct type test failed 119  
extend 128  
network settings 219  
scan from 46  
send faxes 62  
phone line, answer ring  
pattern 77  
phone support 95  
phone support period  
period for support 96  
phone, fax from  
printer driver  
accessories settings 33  
warranty 159  
wireless settings 152  
noise information 170  
printer software (Windows)  
about 229  
O
opening 229  
receive 67  
send, 63  
OCR  
printer status report  
information on 147  
print 148  
edit scanned documents 48  
troubleshoot 113  
operating environment  
specifications 170  
operating systems  
supported 162  
originals  
photo media  
sizes supported 165  
Photo screen 16  
photos  
printhead  
clean 149  
printhead latch, locating 13  
printhead, align 150  
printheads  
insert memory cards 28  
print from memory  
devices 41  
troubleshoot memory  
devices 136  
scan 46  
ordering online 193  
supported 161  
printing  
output tray  
locating 12  
poll to receive fax 69  
ports, specifications 161  
media supported 167  
slow, troubleshoot 100  
243  
processor specifications 162  
pulse dialing 78  
from Webscan 48  
OCR 48  
quality 114  
computer modem and voice  
mail (parallel phone  
systems) 216  
Scan screen 16  
scan specifications 169  
slow 112  
distinctive ringing 77  
distinctive ringing (parallel  
phone systems) 201  
DSL (parallel phone  
systems) 199  
fax scenarios 196  
fax, with parallel phone  
systems 195  
ISDN line (parallel phone  
systems) 200  
PBX system (parallel phone  
systems) 200  
separate fax line (parallel  
phone systems) 198  
shared phone line (parallel  
phone systems) 202  
test fax 218  
voice mail (parallel phone  
systems) 203  
voice mail and computer  
modem (parallel phone  
systems) 216  
Q
quality, troubleshoot  
copy 110  
troubleshoot 112  
Scan screen 16  
scanner glass  
scan 114  
R
clean 33  
load originals 22  
locating 12  
radio interference  
reducing 227  
regulatory information 178  
radio, turn off 219  
rear access panel  
clear jams 154  
schedule fax 65  
Secure Digital memory card  
insert 28  
security  
illustration 13  
wireless  
receive faxes  
communication 225  
send faxes  
auto answer mode 76  
automatically 67  
blocking numbers 70  
forwarding 69  
manually 67  
polling 69  
basic fax 61  
manually 63  
memory, from 64  
monitor dialing 64, 66  
schedule 65  
rings to answer 77  
troubleshoot 123, 126  
recycle  
print cartridges 180  
redial options, setting 78  
reduce fax 70  
regulatory information 172, 178  
regulatory model number 179  
replace ink cartridges 90  
report  
wireless test 225  
reports  
troubleshoot 123, 125, 128  
send scans  
shipping environment  
specifications 170  
size  
scans, troubleshoot 116  
troubleshoot copy 110  
skew, troubleshoot  
copy 111  
print 108  
scan 115  
software  
for OCR 48  
troubleshoot 112  
serial number 148  
serial phone systems  
countries/regions with 195  
setup types 196  
settings  
copy 59  
network 219  
speed, fax 79  
accessories settings 33  
OCR 48  
warranty 159  
Webscan 48  
confirmation, fax 81  
diagnostic 106  
error, fax 82  
fax test failed 117  
print quality 106  
printhead 149  
volume, fax 79  
Setup 16  
setup  
answering machine (parallel  
phone systems) 211  
answering machine and  
modem (parallel phone  
systems) 212  
computer modem (parallel  
phone systems) 204  
computer modem and  
answering machine  
(parallel phone  
systems) 212  
sound pressure 170  
specifications  
acoustic emissions 170  
electrical 170  
media 163, 164  
network protocols 163  
operating environment 170  
physical 161  
reprint  
faxes from memory 68  
right navigation button 14, 15  
rings to answer 77  
S
processor and memory 162  
shipping environment 170  
system requirements 162  
speed  
save  
faxes in memory 68  
scan  
computer modem and voice  
line (parallel phone  
systems) 207  
error messages 114  
from printer control panel 46  
troubleshoot for  
scanner 112  
244  
Index  
speed dial  
missing from scan,  
troubleshoot 113  
splotchy on copies 111  
troubleshoot 102  
unclear on copies,  
troubleshoot 111  
unclear scans 116  
fax wall jack test, failed 118  
firewalls 99  
jams, paper 157  
media not picked up from  
tray 107  
memory devices 135  
missing or incorrect  
information 102  
multiple pages are  
picked 108  
send fax 61  
status  
network configuration  
page 152  
printer status report 148  
status icons 15  
storage devices  
USB flash drives  
supported 171  
tone dialing 78  
tray 1  
capacity 166  
streaks, troubleshoot  
copies 111  
media sizes supported 164  
media types and weights  
supported 166  
network configuration  
page 152  
scan 116  
nothing prints 99  
paper-feed problems 107  
power 99  
stripes on scans,  
troubleshoot 115  
subscriber identification  
code 76  
tray 2  
capacity 166  
installation 30  
print 98  
load media 31  
printer status report 147  
receive faxes 123, 126  
scan 112  
supplies  
media sizes supported 164  
media types and weights  
supported 166  
ordering online 193  
printer status report 148  
yields 162  
scan quality 114  
send faxes 123, 125, 128  
skewed copies 111  
skewed pages 108  
tips 98  
turn on and off in driver 33  
support 94  
system requirements 162  
trays  
capacities 166  
clear jams 154  
installation tray 2 30  
load media 24  
locating 12  
locking 32  
media sizes supported 164  
media types and weights  
supported 166  
paper guides illustration 12  
setting default 32  
troubleshooting  
T
general network  
troubleshooting 136  
hardware installation  
suggestions 145  
HP software installation  
suggestions 146  
installation issues 145  
solve network problems 146  
wired network 136  
wireless problems 136  
TWAIN  
technical information  
copy specifications 168  
fax specifications 168  
memory card  
specifications 171  
scan specifications 169  
telephone line, answer ring  
pattern 77  
telephone wall jack, fax 118  
telephone, fax from  
receive 67  
send 63  
temperature specifications 170  
tests, fax  
troubleshoot feeding 107  
turn on and off in driver 33  
troubleshoot  
answering machines 128  
blank pages printed 101  
copy 109  
unable to activate  
source 114  
two-sided printing 44  
copy quality 110  
cut-off pages, incorrect text  
or graphics  
dial tone, failed 121  
failed 117  
fax line condition 122  
fax phone cord type test  
failed 119  
hardware, failed 117  
port connection, failed 118  
setup 218  
U
uninstall HP software  
Windows 227  
USB connection  
port, locating 12, 13  
specifications 161  
USB flash drives 171  
placement 102  
embedded web server 144  
fax 116  
fax dial tone test failed 121  
fax hardware test failed 117  
fax line test failed 122  
fax phone cord connection  
test failed 118  
telephone wall jack 118  
text  
V
cannot be edited after scan,  
troubleshoot 113  
incompletely filled on  
copies 111  
vertical stripes on copies,  
troubleshoot 111  
fax phone cord type test  
failed 119  
fax tests 117  
245  
view  
network settings 219  
voice mail  
set up with fax (parallel  
X
xD-Picture memory card  
insert 28  
phone systems) 203  
set up with fax and  
computer modem  
(parallel phone  
systems) 216  
voltage specifications 170  
volume  
fax sounds 79  
W
wall jack test, fax 118  
warranty 159  
Webscan 48  
websites  
accessibility information 3,  
10  
customer support 95  
environmental  
programs 180  
order supplies and  
accessories 193  
supply yield data sheet 162  
white bands or stripes,  
troubleshoot  
copies 111  
scans 115  
Windows  
borderless 43  
print brochures 37  
Print photos 40  
print settings 36  
system requirements 162  
turn accessories on and off  
in driver 33  
uninstall HP software 227  
wireless communication  
advanced wireless  
troubleshooting 137  
basic wireless  
troubleshooting 137  
radio, turn off 219  
reducing interference 227  
regulatory information 178  
security 225  
set up 222  
wireless connection icons 15  
wireless test report  
print 225  
246  
© 2011 Hewlett-Packard Development Company, L.P.  
www.hp.com/go/customercare  
Podręcznik użytkownika  

Brother MFC 8680DN User Manual
Brother MFC 8910DW User Manual
Epson Stylus CX3200 User Manual
Epson STYLUS PRO 3880 User Manual
Fujitsu Air Conditioner AOU9C1 User Manual
GE CLIMATISEUR AEQ24 User Manual
GE Zoneline AZ28E09D User Manual
Goodman Mfg Co LP Air Conditioner Air Handler with Painted Cabinet User Manual
Graco SnugRide 30 User Manual
Honeywell MM3 MASTERTROL MM 3 User Manual