HP Photosmart 5510 series
Contents
HP Photosmart 5510 series Help......................................................................................................................................3
How do I?............................................................................................................................................................................7
Index........................................................................................................................................................................................49
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2
Chapter 1
4
HP Photosmart 5510 series Help
2 Get to know the HP Photosmart
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Printer parts
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Front and top views of the HP Photosmart
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3
4
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Color graphics display (also referred to as the display)
Control panel
Photo light
Memory card slot
Memory card door
Paper-width guide
Paper tray
Paper tray extender (also referred to as the tray extender)
On button
10 ePrint button
11 Wireless button
12 Glass
13 Lid-backing
14 Lid
15 Cartridge access door
16 Printhead assembly
17 Model number location
18 Cartridge access area
19 Paper path cover
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Rear view of the HP Photosmart
Get to know the HP Photosmart
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Chapter 2
20 Rear USB port
21 Power connection. Use only the power cord supplied by HP.
Control panel features
Touch the directional keys to navigate between two home screens.
Control panel features
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2
Home: Returns to the Home screen, the screen that is displayed when you first turn on the printer.
Help: On the Home screen, shows all Help topics. On another screen, shows information or animation on the display to
assist in the current operation.
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4
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Directional Keys: Allow you to navigate through two home screens, photos and apps.
Back: Returns to the previous screen.
Cancel: Stops the current operation.
Photo: Opens the Photo Menu where you can view and print photos, or reprint a printed photo.
Copy: Opens the Copy menu where you can select a copy type or change the copy settings.
Scan: Opens the Scan menu where you can select a destination for your scan.
Apps: Provide a quick and easy way to access and print information from the Web, such as coupons, coloring pages,
puzzles, and more.
10 Setup: Opens the Setup menu where you can change preferences and use tools to perform maintenance functions.
11 Wireless: Opens the Wireless Settings menu, where you can check wireless status and change wireless settings. You
can also print a wireless test report, helping diagnose network connection issues.
12 Ink: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum
expected ink level.
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Get to know the HP Photosmart
Chapter 3
8
How do I?
4 Print
Related topics
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Print photos from a memory card
To print photos from a memory card
1. Load photo paper into the paper tray.
2. Make sure the paper tray extender is open.
3. Insert a memory card into the memory card slot.
4. From the Home screen, touch Photo to display the Photo menu.
5. On the Photo menu, touch View & Print to display photos.
6. Touch a photo that you want to print.
7. Touch the up or down arrow to specify the number of photos to print.
8. Touch Edit to select options to edit the selected photos. You can rotate, crop a photo, or turn Photo Fix on
and off.
9. Touch Preview to preview the selected photo. If you wish to adjust layout, paper type, red eye removal, or
date stamp, touch Settings, and then touch your selection. You can also save any new settings as defaults.
10. Touch Print to begin printing.
Related topics
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Print
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Chapter 4
Load media
▲ Do one of the following:
Load small-size paper
a. Pull out the paper tray, slide the paper-width guides outward, and then remove any other media
previously loaded.
b. Load paper.
❑ Insert a stack of photo paper into the paper tray with short edge forward and print side down.
❑ Slide photo paper forward until it stops.
NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are
closest to you.
❑ Slide paper-width guides inward until they touch the paper.
❑ Close the paper tray, and then open the paper tray extender.
Load full-size paper
a. Slide the paper-width guides outward, and then remove any other media previously loaded.
10
Print
b. Load paper.
❑ Insert a stack of paper into paper tray with short edge forward and print side down.
❑ Slide paper forward until it stops.
❑ Slide paper-width guides inward until they stop at the edges of paper.
❑ Open the paper tray extender.
Print from anywhere
HP’s free ePrint service provides an easy way to print from email, anywhere and anytime. Just forward an email
to your printer's email address from your computer or mobile device, and both the email message and recognized
attachments will print.
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Your printer needs to have a wireless network connection to the Internet. You won't be able to use ePrint via
a USB connection to a computer.
Attachments might print differently from the way they appear in the software program that created them,
depending on the original fonts and layout options used.
Free product updates are provided with ePrint. Some updates might be required to enable certain
functionality.
Related topics
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Print from anywhere
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Chapter 4
Your printer is protected
To help prevent unauthorized email, HP assigns a random email address to your printer and never publicizes this
address. ePrint also provides industry-standard spam filtering and transforms email and attachments to a print-
only format to reduce the threat of virus or other harmful content. However, the ePrint service does not filter
emails based on content, so it cannot prevent objectionable or copyrighted material from being printed.
Go to the HP ePrintCenter website for more information and specific terms and conditions: www.hp.com/go/
How to get started with ePrint
To use ePrint, make sure your printer is connected to a wireless network with Internet access and web services
enabled.
To get started with ePrint
1. Turn on wireless radio to connect to a wireless network.
a. Touch the Wireless button on the control panel to check the wireless status. If It shows Connected, and
details like IP address and network name appears, the printer has connected wirelessly to the network.
b. If it shows Wireless Off, touch Turn On, and then the printer will try to connect wirelessly to a network.
If you haven't set up the wireless network connection before, follow the prompts on the screen to set up
wireless network connection.
2. Enable Web services.
a. Touch ePrint on the control panel to check the web services status. If ePrint email address appears,
ePrint Status shows Connected, and ePrint Feature shows On, web services are enabled and ready for
use.
b. If the Web Services screen is prompted, touch Yes to enable web services.
If the Server Connection Error screen is prompted, touch Retry or Enter Proxy to configure Web proxy
settings.
3. Touch ePrint on the control panel. From the Web Services Summary screen, get your printer's email
address.
4. Compose and send email to your printer's email address from your computer or mobile device, anywhere and
anytime. Both the email message and recognized attachments will print.
Use the HP ePrintCenter website
Use HP’s free ePrintCenter website to set up increased security for ePrint and specify the email addresses that
are allowed to send email to your printer. You can also get Product Updates, more Apps, and other free services.
Go to the HP ePrintCenter website for more information and specific terms and conditions: www.hp.com/go/
Manage apps
Print pages from the web, without using a computer, by setting up Apps, a free service from HP. You can print
coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/
region.
Touch the Get More icon on the Apps screen to connect to the Internet and add more. You need to have web
services enabled in order to use apps.
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Print
To manage apps
1. Add apps
a. From the Home screen, touch Apps, and then touch the Get More icon.
b. Touch an app icon that you want to add.
c. Touch Add to confirm.
2. Remove apps
a. From the Home screen, touch Apps, and then touch the Get More icon.
b. Touch one or more apps icons to select the apps that you want to remove.
c. Touch Yes to confirm.
Go to the HP ePrintCenter website for more information and specific terms and conditions: www.hp.com/go/
Tips for print success
Use the following tips to print successfully.
Tips for printing from computer
If you want to print documents, photos, or envelopes from computer, click the following links. They will direct you
to online instructions according to the operating system you are using.
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Learn how to print photos saved on your computer. Learn information about print resolution and how to
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Tips for ink and paper
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Use genuine HP cartridges. Genuine HP cartridges are designed for and tested with HP printers to help you
produce great results, time after time.
Make sure the cartridges have sufficient ink. To view the estimated ink levels, touch the Ink icon from the
Home screen.
To learn more tips about working with cartridges, see Tips for working with cartridges on page 23 for more
information.
Load a stack of paper, not just one page. Use clean and flat paper of the same size. Make sure only one type
of paper is loaded at a time.
Adjust the paper-width guides in the paper tray to fit snugly against all paper. Make sure the paper-width
guides do not bend the paper in the paper tray.
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Set the print quality and paper size settings according to the type and size of paper loaded in the paper tray.
Tips for printing apps and using ePrint
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Learn how to share your photos online and order prints. Click here to go online for more information.
Learn about apps for printing recipes, coupons, and other content from the web, simply and easily. Click here
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Learn how to print from anywhere by sending an email and attachments to your printer. Click here to go
If you have enabled Auto Power-Off, you should disable Auto Power-Off to use ePrint. See Auto Power-Off
on page 44 for more information.
Tips for print success
13
Chapter 4
14
Print
5 Copy and scan
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Copy text or mixed documents
▲ Do one of the following:
Make a black and white copy
a. Load paper.
❑ Load full-size paper in the paper tray.
❑ Make sure the paper tray extender is open.
b. Load original.
❑ Lift lid on the product.
TIP: To make copies of thick originals, such as books, you can remove the lid.
❑ Load original print side down on the right front corner of glass.
Copy and scan
15
Chapter 5
❑ Close lid.
c. Specify number of copies and settings.
❑ From the Home screen, touch Copy, and then touch Black.
❑ Touch Settings to specify paper size, paper type, quality, or other settings.
❑ Touch directional buttons to change the number of copies.
d. Start copy.
❑ Touch Start.
Make a color copy
a. Load paper.
❑ Load full-size paper in the paper tray.
❑ Make sure the paper tray extender is open.
b. Load original.
❑ Lift lid on the product.
TIP: To make copies of thick originals, such as books, you can remove the lid.
❑ Load original print side down on the right front corner of glass.
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Copy and scan
❑ Close lid.
c. Select Copy.
❑ From the Home screen, touch Copy, and then touch Color.
❑ Touch Settings to specify paper size, paper type, quality, or other settings.
❑ Touch directional buttons to change the number of copies.
d. Start copy.
❑ Touch Start.
Related topics
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Scan to a computer or memory card
You can start a scan to a computer either from the printer display or from the printer software on your computer.
Starting a scan from the printer display is quick. Starting a scan from the software gives you more options.
Before starting scan to a computer from the printer display, make sure the printer is connected to your computer
either on a wireless network or through a USB cable.
If the printer is connected to the computer through a USB cable, you can start scan immediately from the printer
display.
If the printer is connected to a Windows computer on a wireless network, you need to enable wireless scan in the
software first. From the Start menu on your computer, click All Programs, and then click HP. Under
HP Photosmart 5510 series, click HP Photosmart 5510 series, click Scanner Actions, and then click Manage
Scan to Computer.
NOTE: You can choose to keep the Scan to Computer option always active, and then you will not need to
enable wireless scan again next time you start a scan from the printer display.
To scan to a computer or memory card from the printer display
1. Load original.
a. Lift lid on the product.
b. Load original print side down on the right front corner of glass.
Scan to a computer or memory card
17
Chapter 5
c. Close lid.
2. To scan to a memory card, insert a memory card in the memory card slot.
If you want to scan to a computer, make sure the printer is connected to your computer on a wireless network
or through a USB cable.
3. Start scan.
a. From the Home screen, touch Scan.
b. Select the destination by touching either Computer or Memory Card.
To scan to a computer, select the computer, and then select a scan type to start the scan. If your
computer is not listed, touch Not listed for further information.
Related topics
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Tips for copy and scan success
Use the following tips to copy and scan successfully:
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Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of
the image.
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Load your original, print side down, on the right front corner of the glass.
To copy or scan a book or other thick originals, remove the lid.
To make a large copy of a small original, scan the original into the computer, resize the image in the scanning
software, and then print a copy of the enlarged image.
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If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the printer
software.
To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.
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Copy and scan
6 Work with cartridges
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Check the estimated ink levels
From the Home screen, touch the right directional key, and then touch the Ink icon to display the estimated ink
levels.
NOTE: 1 If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not have to replace the cartridges until the print quality is unacceptable.
NOTE: 3 Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which
keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
Related topics
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Clean printhead automatically
If print quality is unacceptable, and the problem is not low ink levels or non-HP ink, try cleaning the printhead
from the printer display. Full-size paper needs to be loaded and an information page will be printed out at the end.
To clean printhead from the printer display
1. From the Home screen, touch the right directional key. Touch the Setup icon, and then touch Tools.
2. On the Tools menu, touch the down arrow to scroll through the options, and then touch Clean Printhead.
Related topics
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Clean ink smear
If printouts shows smears of ink, try cleaning ink smear from the printer display. This process takes several
minutes to complete. Full-size plain paper needs to be loaded and will be moved back and forth during the
cleaning. Mechanical noises are normal at this time.
Work with cartridges
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Chapter 6
To clean ink smear from the printer display
1. From the Home screen, touch the right directional key. Touch the Setup icon, and then touch Tools.
2. On the Tools menu, touch the down arrow to scroll through the options, and then touch Clean Ink Smear.
Related topics
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Replace the cartridges
To replace the cartridges
1. Check that power is on.
2. Remove cartridge.
a. Open the cartridge access door.
Wait for print carriage to move to the ink label part of the product.
b. Press tab on cartridge, then remove it from slot.
3. Insert new cartridge.
a. Remove cartridge from packaging.
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Work with cartridges
b. Twist orange cap to snap it off. A forceful twist may be required to remove cap.
c. Match color icons, then slide cartridge into slot until it clicks into place.
d. Close the cartridge access door.
Related topics
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Align printer
After you insert new cartridges, align the printer for best print quality. You can align printer either from the printer
display or from the printer software.
Align printer
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Chapter 6
To align printer from the printer display
1. From the Home screen, touch the right directional key. Touch the Setup icon, and then touch Tools.
2. On the Tools menu, touch the down arrow to scroll through the options, and then touch Align Printer.
3. Follow the instruction on the screen.
To align printer from the printer software
Do one of the following according to the operating system you are using.
1. On Windows:
a. From the Start menu on your computer, click All Programs, click HP.
b. Click the HP Photosmart 5510 series folder, click HP Photosmart 5510 series.
c. Double-click Printer Preferences, and then double-click Maintenance Tasks.
d. Click the Device Services tab, and then click the Align Ink Cartridges button.
2. On Mac:
▲ Open HP Utility, click Align, and then click Align again.
Related topics
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Order ink supplies
To find the correct model number for replacement cartridges, open the printer cartridge access door and check
the label.
Cartridge information and links to online shopping also appear on ink alert messages. In addition, you can find
NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not supported in your
country/region, contact a local HP reseller for information about purchasing cartridges.
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This
warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty
date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the product as
indicated:
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Work with cartridges
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.
Tips for working with cartridges
Use the following tips to work with cartridges:
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Use the correct cartridges for your printer. For a list of compatible cartridges, see the printed documentation
that came with the printer.
Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for
each slot. Make sure all cartridges snap down into place.
After you insert new cartridges, align the printer for best print quality. See Align printer on page 21 for more
information.
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Make sure the printhead is clean. See Clean printhead automatically on page 19 for more information.
When you receive a low ink alert message, consider getting replacement cartridges This avoids possible
printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. See
Replace the cartridges on page 20 for more information.
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If you receive a carriage stalled error, try clearing carriage jam. See Clear carriage jam on page 30 for more
information.
Tips for working with cartridges
23
Chapter 6
24
Work with cartridges
7 Connectivity
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Add the HP Photosmart to a network
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WiFi Protected Setup (WPS)
To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS), you will need the
following:
❑ A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.
NOTE: 802.11n will only support 2.4Ghz.
❑ A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The
computer must be connected to the wireless network that you intend to install the HP Photosmart on.
To connect the HP Photosmart using WiFi Protected Setup (WPS)
▲ Do one of the following:
Use Push Button Configuration (PBC) method
a. Select setup method. Make sure your WPS-enabled wireless router supports PBC method.
❑ From the Home screen, touch the right directional key, and then touch the Wireless icon.
❑ Touch WiFi Protected Setup.
❑ Touch Push Button Setup.
b. Set up wireless connection.
❑ Turn on wireless radio if it is off.
❑ Touch Start.
❑ Press and hold the button on WPS-enabled router or other networking device to activate WPS.
NOTE: The product begins a timer for approximately two minutes in which the corresponding
button on the networking device needs to be pressed.
❑ Touch OK.
c. Install software.
Connectivity
25
Chapter 7
Use PIN method
a. Select setup method. Make sure your WPS-enabled wireless router supports PIN method.
❑ From the Home screen, touch the right directional key, and then touch the Wireless icon.
❑ Touch WiFi Protected Setup.
❑ Touch PIN Setup.
b. Set up wireless connection.
❑ Touch Start.
❑ Turn on wireless radio if it is off.
NOTE: The product begins a timer for approximately five minutes in which the PIN needs to be
entered on the networking device.
❑ Touch OK.
c. Install software.
Related topics
•
Wireless with a router (infrastructure network)
To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will need the following:
❑ A wireless 802.11b/g/n network that includes a wireless router or access point.
NOTE: 802.11n will only support 2.4Ghz.
❑ A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The
computer must be connected to the wireless network that you intend to install the HP Photosmart on.
❑ Broadband Internet access (recommended) such as cable or DSL.
If you connect the HP Photosmart on a wireless network that has Internet access, HP recommends that you
use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP).
❑ Network name (SSID).
❑ WEP key or WPA Passphrase (if needed).
To connect the product with the Wireless Setup Wizard
1. Write down your network name (SSID) and WEP key or WPA passphrase.
2. Start Wireless Setup Wizard.
a. From the Home screen, touch the right directional key, and then touch the Wireless icon.
b. Touch Wireless Setup Wizard.
3. Connect to wireless network.
▲ Select your network from the list of detected networks.
4. Follow prompts.
5. Install software.
Related topics
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Change from a USB connection to a wireless network
If you first setup your printer and installed the software with a USB cable, directly connecting the printer to your
computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network
that includes a wireless router or access point.
NOTE: 802.11n will only support 2.4Ghz.
26
Connectivity
To change from a USB connection to a wireless network
Do one of the following according to your operating system.
1. On Windows:
a. From the Start menu on your computer, click All Programs, and then click HP.
b. Click HP Photosmart 5510 series, click Printer Setup & Software Selection, and then click Convert a
USB connected printer to wireless.
c. Follow the instructions on the screen.
2. On Mac:
a. From the Home screen on the printer display, touch the right directional key.
b. Touch the Wireless icon, and then touch Wireless Setup Wizard.
c. Follow the instructions on the screen to connect the printer.
d. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software
connection to this printer to wireless.
Connect a new printer
To connect a new printer from the printer software
If you haven't finished connecting the printer to your computer, you need to connect it from the printer software. If
you want to connect another new printer of the same model to your computer, you don't need to install the printer
software once again. Do one of following according to your operating system:
1. On Windows:
a. From the Start menu on your computer, click All Programs, and then click HP.
b. Click HP Photosmart 5510 series, click Printer Connections and Software, and then click Connect a
new printer
c. Follow the instructions on the screen.
2. On Mac:
a. From the Home screen on the printer display, touch the right directional key.
b. Touch the Wireless icon, and then touch Wireless Setup Wizard.
c. Follow the instructions on the screen to connect the printer.
d. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software
connection to this printer to wireless.
Change network settings
If you want to change the wireless settings that you previously configured to a network, you need to run the
Wireless Setup Wizard from the printer display.
To run Wireless Setup Wizard to change network settings
1. From the Home screen on the printer display, touch the right directional key, and then touch the Wireless
icon.
2. On the wireless menu, touch Wireless Setup Wizard.
3. Follow the instructions on the screen to change the network settings.
Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer:
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When setting up the wireless networked printer, make sure your wireless router is powered on. The printer
searches for wireless routers, then lists the detected network names on the display.
To verify the wireless connection, touch the Wireless button on the control panel. If it shows Wireless Off,
touch Turn On.
Tips for setting up and using a networked printer
27
Chapter 7
•
•
If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN
before you can access any other device on your network, including the printer.
Learn more about configuring your network and the printer for wireless printing. Click here to go online for
•
•
Learn how to find your network security settings. Click here to go online for more information.
Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips. Click here to go
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Learn how to change from a USB to wireless connection. See Change from a USB connection to a wireless
network on page 26 for more information.
Learn how to work with your firewall and anti-virus programs during printer setup. Click here to go online for
Advanced printer management tools (for networked
printers)
When the printer is connected to a network, you can use the embedded Web server to view status information,
change settings, and manage the printer from your computer.
NOTE: To view or change some settings, you might need a password.
You can open and use the embedded Web server without being connected to the Internet. However, some
features are not available.
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To open the embedded Web server
NOTE: The printer must be on a network and must have an IP address. The IP address for the printer can
be found by touching the Wireless button on the control panel or by printing a network configuration page.
In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the
printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser such as Internet
About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are
browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have
configured the EWS language, a cookie helps remember which language you have selected so that the next time
you access the EWS, the pages are displayed in that language. Though some cookies are cleared at the end of
each session (such as the cookie that stores the selected language), others (such as the cookie that stores
customer-specific preferences) are stored on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is
offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove
unwanted cookies.
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following
features:
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Starting where you left the application (especially useful when using setup wizards).
Remembering the EWS browser language setting.
Personalizing the EWS Home page.
For information about how to change your privacy and cookie settings and how to view or delete cookies, see the
documentation available with your Web browser.
28
Connectivity
8 Solve a problem
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Get more help
You can find more information and help about your HP Photosmart by entering a keyword in the Search field in
the top left of the help viewer. Titles of related topics -- for both local and online topics -- will be listed.
Register your printer
By taking just a few minutes to register your printer, you can enjoy quicker service, more efficient support, and
product support alerts. If you did not register your printer while installing the software, you can register now at
Clear paper jam
To clear a paper jam
1. Open the cartridge access door.
2. Open the paper path cover.
Solve a problem
29
Chapter 8
3. Remove jammed paper.
4. Close the paper path cover.
5. Close the cartridge access door.
6. Try printing again.
Clear carriage jam
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
To get help from the print display, touch Help from the Home screen. Touch directional key to navigate through
help topics, touch Troubleshoot and Support, and then touch Clear Carriage Jam.
Solve print problem
Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, HP
provides a Print Diagnostic Utility (Windows only) that can help solve many common “Unable to Print” issues.
From the Start menu on your computer, click All Programs, and then click HP. Under HP Photosmart 5510
series, click HP Photosmart 5510 series, double-click Print Actions, and then double-click HP Print
Diagnostic Utility.
Solve a problem
30
If print quality is not acceptable, try the following to improve print quality:
•
Use printer status and print quality report to diagnose printer and print quality issues. From the Home screen,
touch the right directional key, touch Setup, and then touch Tools. Touch the down arrow to scroll through
options, and then touch Printer Status Report or Print Quality Report. Click here to go online for more
•
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If printouts show misaligned colors or lines, try aligning printer. See Align printer on page 21 for more
information.
If ink smears on the printouts, try clearing ink smear from the print display. See Clean ink smear on page 19
for more information.
Solve copy and scan problem
HP provides a Scan Diagnostic Utility (Windows only) that can help solve many common “Unable to scan” issues.
From the Start menu on your computer, click All Programs, and then click HP. Under HP Photosmart 5510
series, click HP Photosmart 5510 series, double-click Scan Actions, and then double-click HP Scan
Diagnostic Utility.
Learn more about how to solve scan issues. Click here to go online for more information
Solve networking problem
Check network configuration or print wireless test report to assist in diagnosing network connection issues.
To check network configuration or print wireless test report
1. From the Home screen, touch the right directional key, and then touch the Wireless icon.
2. On the Wireless Settings menu, use the down arrow to scroll through options, and then touch Display
Network Configuration or Print Wireless Test Report.
Click the links below to find more online information to solve networking issues.
•
•
•
Learn how to find your network security settings. Click here to go online for more information.
Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips. Click here to go
•
Learn how to work with your firewall and anti-virus programs during printer setup. Click here to go online for
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
•
•
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support.
Standard phone company charges apply.
HP support by phone
31
Chapter 8
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•
•
•
•
Product name (HP Photosmart 5510 series)
Serial number (located on the back or bottom of the product)
Messages that appear when the situation occurs
Answers to these questions:
◦
◦
◦
◦
Has this situation happened before?
Can you re-create it?
Did you add any new hardware or software to your computer at about the time that this situation began?
Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support,
select your country/region and language, then explore the services and warranty area for information about the
extended service plans.
Cartridge supply upgrade
If the supply upgrade is not successful, try getting your printer to recognize the supply upgrade cartridge.
To get the printer to recognize the supply upgrade cartridge:
1. Remove the supply upgrade cartridge.
2. Insert the original cartridge in the carriage.
3. Close the cartridge access door, then wait until the carriage stops moving.
4. Remove the original cartridge, then replace with the supply upgrade cartridge.
5. Close the cartridge access door, then wait until the carriage stops moving.
If you still receive a supply upgrade problem error message, contact HP support for help.
Prepare printer
If you are not satisfied with the print quality, try cleaning the cartridges from the control panel. See Clean
printhead automatically on page 19 for more information.
To maintain the cartridges, use the printer's Auto Power-Off feature to manage the printer's power use. See Auto
Power-Off on page 44 for more information.
Check cartridge access door
The cartridge access door should be closed for printing.
32
Solve a problem
Printhead failure
The printhead in this product has failed. Contact HP support for help.
Printer failure
If you have already turned the printer off and then on, and this does not solve your problem, contact HP support
for help.
Ink cartridge problem
To solve ink cartridge problem
1. Try removing and reinserting the cartridges. Make sure the cartridges are in the correct slots.
2. If reinserting the cartridges does not work, try cleaning cartridge contacts.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are
reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of
the product longer than 30 minutes. This could result in damage to both the printhead and the ink
cartridges.
a. Check that power is on.
b. Open the cartridge access door.
Ink cartridge problem
33
Chapter 8
Wait for the print carriage to move to the ink label part of the product.
c. Press tab on the cartridge indicated in the error message, then remove it from slot.
d. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink
cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink
cartridge.
1
2
Ink window
Electrical contacts
e. Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
f. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four
copper or gold-colored pins positioned to meet the contacts on the ink cartridge.
g. Use a dry swab or lint-free cloth to wipe the contacts.
h. Reinstall the ink cartridge.
i. Close the access door, and check if the error message has gone away.
j. If you still receive the error message, turn the product off, and then on again.
3. If your problem is still not resolved, try replacing cartridges. See Replace the cartridges on page 20 for more
information.
34
Solve a problem
SETUP cartridges
When you first set up the printer, you must install the cartridges that shipped in the box with the printer. These
cartridges are labeled SETUP, and they calibrate your printer before the first print job. Failure to install the
SETUP cartridges during the initial product setup causes an error.
If you installed a set of regular cartridges, remove them and install the SETUP cartridges to complete printer
setup. After printer setup is complete, the printer can use regular cartridges.
WARNING! You must replace the orange caps on the regular cartridges you remove, or they will quickly dry
out. Some ink will still evaporate, but less than if the cartridges are uncapped. You can use the orange caps
from the SETUP cartridges if necessary.
If you still receive the error message, contact HP support for help.
Older generation cartridges
You will need to use a newer version of this cartridge. To identify a newer version of the cartridge, look at the
exterior of the cartridge package and find the Warranty Ends date.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. If it is an
older generation cartridge, contact HP support for help or replacement.
Older generation cartridges
35
Chapter 8
36
Solve a problem
9 Technical information
The technical specifications and international regulatory information for the HP Photosmart are provided in this
section.
For additional specifications, see the printed documentation that came with the HP Photosmart.
This section contains the following topics:
•
•
•
•
•
•
Notice
Cartridge chip information
The HP cartridges used with this product contain a memory chip that assists in the operation of the product. In
addition, this memory chip collects a limited set of information about the usage of the product, which might
include the following: the date when the cartridge was first installed, the date when the cartridge was last used,
the number of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors
that might have occurred, and the product model. This information helps HP design future products to meet our
customers printing needs.
The data collected from the cartridge memory chip does not contain information that can be used to identify a
customer or user of the cartridge or their product.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program
(HP Planet Partners: www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The memory chips from this
sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this
cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If
you prefer to not allow access to this information, you can render the chip inoperable. However, after you render
the memory chip inoperable, the cartridge cannot be used in an HP product.
If you are concerned about providing this anonymous information, you can make this information inaccessible by
turning off the memory chip's ability to collect the product's usage information.
Technical information
37
Chapter 9
To disable the usage information function
1. From the Home screen, touch the right directional key, and then touch the Setup icon.
2. Touch Preferences.
3. Touch Cartridge Chip Info, and then touch OK.
NOTE: 1 To re-enable the usage information function, restore the factory defaults.
NOTE: 2 You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to
collect the product's usage information.
Specifications
Technical specifications for the HP Photosmart are provided in this section. For complete product specifications,
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web site at
Environmental specifications
•
•
•
•
•
Recommended operating temperature range: 15 ºC to 32 ºC (59 ºF to 90 ºF)
Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)
Humidity: 20% to 80% RH non-condensing (recommended); 25 ºC maximum dewpoint
Non-operating (Storage) temperature range: -40 ºC to 60 ºC (-40 ºF to 140 ºF)
In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart may be
slightly distorted
•
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise
due to potential high electromagnetic fields
Print specifications
•
•
•
•
Print speeds vary according to the complexity of the document
Panorama-size printing
Method: drop-on-demand thermal inkjet
Language: PCL3 GUI
Scan specifications
•
•
Image editor included
Resolution: up to 1200 x 2400 ppi optical; 19200 ppi enhanced (software)
For more information about ppi resolution, see the scanner software.
Color: 48-bit color, 8-bit grayscale (256 levels of gray)
Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
•
•
Copy specifications
•
•
•
•
•
Digital image processing
Maximum number of copies varies by model
Copy speeds vary according to the complexity of the document and model
Maximum copy enlargement ranging from 200-400% (depends on model)
Maximum copy reduction ranging from 25-50% (depends on model)
Cartridge yield
Print resolution
To find out about the printer resolution, see the printer software.
38
Technical information
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for
recycling has been incorporated into this product. The number of materials has been kept to a minimum while
ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts
have been designed to access quickly for efficient disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below
to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific
features in this product, please visit the HP Eco Solutions web site for more information on HP’s environmental
initiatives.
Your product's Eco features
•
Energy Savings information: To determine the ENERGY STAR® qualification status for this product, see
•
Recycled Materials: For more information regarding recycling of HP products, please visit:
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify
plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
Environmental product stewardship program
39
Chapter 9
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions, and partners
with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling
some of its most popular products. For more information regarding recycling of HP products, please visit:
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many
countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
information, go to the following Web site:
Power consumption
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S.
Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark will
appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar
40
Technical information
Chapter 9
Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our products as
needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
Battery disposal in the Netherlands
Battery disposal in Taiwan
Attention California users
The battery supplied with this product may contain perchlorate material. Special handling may apply. For more
information, go to the following Web site:
42
Technical information
EU battery directive
Set the Energy Save mode
When you turn off the HP Photosmart product, it goes into the Energy Save mode by default. This makes the
product more energy efficient, but also means it can take longer than expected to turn the product on.
Additionally, when turned off the Energy Save mode, the HP Photosmart product might not be able to complete
some automated maintenance tasks. If you routinely see messages on the display about a real-time clock failure
or if you want to reduce the start-up time, you can turn off the Energy Save mode.
NOTE: This feature is on by default.
Environmental product stewardship program
43
Chapter 9
To set the Energy Save mode time or turn off the Energy Save mode
1. From the Home screen, touch the right directional key, and then touch the Setup icon.
2. Touch Preferences.
3. Touch the down arrow to scroll through the options, and then touch Energy Save Mode.
4. Touch After 5 minutes or Off.
Auto Power-Off
Auto Power-Off is automatically enabled by default when you turn on the printer. When Auto Power-Off is
enabled, the printer will automatically turn off after two hours of inactivity to help reduce energy use. Auto Power-
Off is automatically disabled when the printer establishes a wireless or Ethernet (if supported) network
connection. You can change the Auto Power-Off setting from the control panel. Once you change the setting , the
printer will maintain the setting that you choose. Auto Power-Off turns the printer off completely, so you must
use the power button to turn the printer back on.
To enable or disable Auto Power-Off
1. From the Home screen, touch the right directional key, and then touch the Setup icon.
2. Touch Preferences.
3. Touch the down arrow to scroll through the options, and then touch Auto-off Settings.
4. Touch Enabled or Disabled.
TIP: If you are printing through a wireless or Ethernet connection over a network, Auto Power-Off should be
disabled to ensure that print jobs do not get lost. Even when Auto Power-Off is disabled, the printer enters a
Sleep mode after five minutes of inactivity to help reduce energy use.
Sleep mode
•
•
•
Power usage is reduced while in Sleep mode.
After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity.
The time to Sleep mode cannot be changed.
Regulatory notices
The HP Photosmart meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
•
•
•
•
•
•
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory
Model Number for your product is SNPRH-1001. This regulatory number should not be confused with the
marketing name (HP Photosmart 5510 e-All-in-One Printer, etc.) or product numbers (CQ176A, etc.).
44
Technical information
Chapter 9
European Union Regulatory Notice
Products bearing the CE marking comply with the following EU Directives:
•
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
If this product has telecommunications functionality, it also complies with the essential requirements of the
following EU Directive:
•
R&TTE Directive 1999/5/EC
Compliance with these directives implies conformity to applicable harmonized European standards (European
Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and
available (in English only) either within the product documentation or at the following web site: www.hp.com/go/
certificates (type the product number in the search field).
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU
harmonized telecommunications products, such
as Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications
products (If applicable, a 4-digit notified body
number is inserted between CE and !).
Please refer to the regulatory label provided on the product.
The telecommunications functionality of this product may be used in the following EU and EFTA countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
The telephone connector (not available for all products) is intended for connection to analogue telephone
networks.
Products with wireless LAN devices
•
Some countries may have specific obligations or special requirements about the operation of Wireless LAN
networks such as indoor use only or restrictions of the channels available. Please make sure that the country
settings of the wireless network are correct.
France
For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used
•
indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor use, only the
2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest requirements, see
The point of contact for regulatory matters is:
Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY
46
Technical information
Index
A
W
warranty 32
B
buttons, control panel
C
control panel
buttons
features
copy
specifications 38
customer support
warranty 32
E
environment
Environmental product stewardship
program 39
I
N
network
P
phone support period
print
specifications 38
R
recycle
regulatory notices
regulatory model identification
number 44
S
scan
T
technical information
49
50
|
