Compaq Color Printer Scanner Copier All In One A3000 User Manual

A3000  
Color Printer, Scanner, Copier  
All-In-One  
Getting Started Guide  
Setup  
Getting Started Guide  
This booklet guides you step by step from setup through printing your first  
document, making copies, or scanning an image. Additional information can be  
found in the printer software help file.  
Your Compaq Limited Warranty statement is located in the Appendix of this  
guide. See page 30 for information about contacting Compaq.  
Setup  
To setup your printer, follow these easy steps.  
Step 1: Check the printer parts  
Compaq printer  
Printer software CD  
USB Cable  
(purchased separately)  
Black print cartridge  
Power supply cord  
Color print cartridge  
Getting Started Guide  
booklet  
1
Getting Started Guide  
Step 2: Load up to 100 sheets of plain paper  
Make sure you fully extend  
1
the paper supports.  
You can use many different  
types and sizes of paper.  
2
3
To avoid paper  
misfeeds, slide the  
paper guide to the  
left side of the paper.  
Step 3: Connect the power cord  
2
1
You should plug the power cord, which  
has a three-wire electrical grounding type  
plug, into a grounded electrical outlet.  
2
Setup  
Step 4: Select your language  
When the power is connected, the printer will ask you to select your language.  
Press the start/yes button to confirm you would like to set the language, and  
then use the up and down arrow buttons to find the language you wish to use  
for the LCD panel menus. Once you have found your language, press start/yes to  
select it.  
LCD display  
Up and down  
arrow buttons  
Note that the printer will only ask you to set the language the first time the  
printer is powered up. If you wish to select a different language at a later time,  
press the setup button repeatedly until you find the language menu.  
3
Getting Started Guide  
Step 5: Install the print cartridges  
2
1
Warning: Do not touch the gold  
contact areas on the back and  
bottom of the print cartridges.  
3
Note: The cartridge carrier  
moves to the loading position  
when you open the front cover.  
5
SNAP!  
4
6
4
Setup  
Step 6: Align the cartridges  
After installing the print cartridges and closing the cover, an alignment page will  
be automatically printed. From each alignment group on the alignment page,  
find the number under the alignment pattern that comes closest to forming a  
straight line.  
Note: In this example for  
alignment group A, 16  
comes closest to forming  
a straight line.  
Using the same up, down and start/yes buttons used in step 4, change the value  
for the letter displayed on the printer LCD, and then press start/yes to select it.  
The next alignment letter will be shown until you have set all the alignment  
values for the page.  
5
Getting Started Guide  
Step 7: Connect the USB cable  
The A3000 is an excellent standalone copier. However, you can maximize the  
value of your printer by attaching it to your PC and installing the software.  
1
The location and orientation of  
the USB port on your computer  
may be different from the one  
shown.  
2
3
4
6
Setup  
Step 8: Install the printer software  
If your computer is not already on, please turn it on now.  
1
Click Cancel on any  
screens similar to  
the one shown.  
Cancel  
2
Wait for the Compaq printer software installation screen  
3
4
shown in  
to appear. If it doesn’t, see page 27.  
Click Next and follow  
the instructions until  
the installation is  
complete.  
Next  
Congratulations!  
You have finished setting up your printer.  
7
Getting Started Guide  
8
Settings  
Controls and settings  
This section describes the A3000 Control Panel, and the Settings Utility software.  
Control panel features  
1
2
3
5
6
7
8
9
4
10  
11  
#
Button  
Description  
1
2
3
4
5
6
7
power  
Turns the power on or off.  
up/down  
menu  
Use to change the current setting while in a menu.  
Selects one of the menu settings.  
copy mode  
display  
Changes the copy mode between black and color.  
Displays menus and status messages.  
Enables the custom copy features.  
custom copy  
scan  
Accesses the Scan To mode. Use the up/down buttons  
to select a scan destination, then press start.  
8
9
setup  
Selects one of the system setup menus.  
form feed  
Use to continue printing after reloading paper tray, or  
to remove paper if it does not exit after printing.  
10 cancel/no  
11 start/yes  
Cancels an operation at any time. Also provides a No  
response when answering questions.  
Starts a copy or scan job. Also provides a Yes response  
when answering questions.  
9
Getting Started Guide  
Setup button  
The Setup button is located to the right of the LCD display. Press the Setup  
button if you want to:  
> Clean your printer cartridges. If you notice white lines or missing colors in  
your prints, select this option to clean the cartridges.  
> Align your printer cartridges. If you change print cartridges, you will want  
to align them for optimal printing.  
> Set the paper size. Use this menu to indicate the size of paper loaded in the  
paper input tray.  
> Set the measuring units. By default, the printer shows units in inches. If  
you prefer metric, you can change the units to centimeters.  
> Set the language. Choose your preferred language for the printer menus.  
Menu button  
The Menu button is located to the left of the LCD display. Press the Menu button  
if you want to:  
> Set the copy quality. Choose between draft, normal, and best copy quality  
settings.  
> Set the copy contrast. Select this option to lighten or darken the copy  
contrast.  
> Set the paper type. If you have glossy paper loaded, change the paper type  
with this menu.  
Using the settings utility  
Use the Settings utility to change the default settings of your A3000. There are  
three ways to access the Settings utility:  
> From the Start menu, click  
Programs Compaq A3000 Compaq A3000 Settings Utility  
> or, from the system tray, left click on the A3000 monitor icon  
> or, right click on the icon, and select A3000 Settings from the menu.  
After using any of these three methods, the Settings utility main window will  
appear.  
10  
Settings  
The monitor icon  
The monitor icon not only provides you with a fast and easy way to access many  
of the A3000 features...it provides you feedback as well:  
> The normal monitor icon indicates the A3000 is connected and  
communicating with your PC properly  
> An icon with a red “X” indicates the A3000 is not connected or  
there is some other problem.  
> An animated icon shows that the PC is assisting the A3000 in a  
task, such as scanning or a custom copy feature.  
Main settings window  
The main settings window is the first window that appears when accessing the  
A3000 settings utility. Select one of the buttons to change the default settings  
for the corresponding feature. You can set defaults for printing, copying, and  
scanning.  
You can make changes to your settings even when your A3000 is not connected  
to your PC. Any changes will be sent to the A3000 the next time it is connected.  
Print settings  
The print settings give you access to the printer properties and settings. These  
allow you to control PC printing functions such as cartridge cleaning and  
alignment, paper size, orientation, etc.  
11  
Getting Started Guide  
Copy settings  
The copy settings window controls how the A3000 makes copies. You can change  
the default standalone copy settings, so that the copy you expect to usually make  
will become your default setting. Choose your default copy type, quality, and  
contrast.  
Scan settings  
The scan settings window controls the Scan To menu. When you press the Scan  
button on the A3000, a Scan To menu appears on the LCD display.  
> The first menu option allows you to scan to a folder on your PC. By default,  
this is usually the My Pictures folder, but you can change this to any folder  
you wish.  
> The second option allows you to scan to your email program, if you have  
one. You must have an internet account and connection, a valid email  
address, and an email program that supports MAPI (most popular email  
programs support the MAPI interface).  
> The third option allows you to scan directly to the Microsoft Fax driver. Your  
PC must have a fax/modem and the Microsoft Fax software installed.  
You can define up to five (5) additional menu options for scanning to your  
favorite applications.  
12  
Printing  
Printing  
Now that you have set up your printer and installed the printer software, you are  
ready to print your first document.  
Basic printing  
Basic printing is as easy as:  
1
2
3
Load the paper.  
Open the file you want to print.  
Customize the printer settings. (For help, see the section below, “Using  
the printer software.”)  
4
Print your document.  
Using the printer software  
Use the Printer Properties (or Printing Preferences) to customize settings so your  
document prints the way you want it. There are several ways to access your  
Printer Properties:  
> From the Start menu, click  
Programs Compaq A3000 Compaq A3000 Properties.  
> From the Start menu, click Settings Printers. From the Printers folder,  
right-click on the Compaq A3000 icon and select Properties.  
> From your software application, click File Print Properties.  
For example, to print the first page of the Getting Started Guide:  
1
2
Load plain paper. For help, see page 2.  
From the Start menu on your desktop, click  
Programs Compaq A3000 Compaq A3000 Getting Started Guide.  
3
From the Guide, click File Print Properties  
a
From the Quality/Color tab, drag the Print Quality slider to the left to  
print quickly, but in lower quality.  
b
Click OK to apply the settings and close the Printer Properties.  
4
5
In the Print Range area of the Print dialog box, select Current Page.  
Click OK to print the current page of the Getting Started Guide.  
13  
Getting Started Guide  
To learn more about the properties and capabilities of the printer:  
>
>
>
Explore the other tabs in the Printer Properties.  
Explore the menus.  
Click Help to view the printer software help.  
Printing photos  
To print the best looking photos:  
1
2
Use photo paper. We recommend Compaq Inkjet Glossy Photo Paper.  
In Printer Properties:  
>
>
>
Select the Glossy paper type, if you are using glossy paper.  
Select the Color Photo icon.  
Choose a print quality of 1200x1200 dpi or higher.  
3
4
Close Printer Properties and print.  
Using photo paper and an optional photo cartridge will provide superior  
prints, but it is not required to get great looking photos from your A3000.  
Printing envelopes  
To print on envelopes:  
1
2
3
4
5
Load up to 10 envelopes vertically, with  
the print side facing you.  
Adjust the paper guide so it is against the  
side of the envelopes.  
The stamp location is in the upper-left  
corner.  
Select the envelope type from the Paper  
tab of Printer Properties.  
Close Printer Properties and print.  
Printing multiple pages per sheet of paper  
You can print two, four, or nine “pages” of your document on a single sheet of  
paper. This will save you both print time and paper. Explore the Layout tab of the  
Printer Properties for these and many other layout options.  
14  
Printing  
Printing banners  
To print a banner, you should have banner paper and software that supports  
banner printing.  
> Place the banner paper behind the printer.  
> Bring the unattached edge of the first page  
over the printer and into the sheet feeder.  
> Place the paper guide against the side of the  
paper.  
> Select Banner or Banner A4 on the Paper tab  
of the Printer Properties.  
> Print your banner.  
Printing transparencies  
If you have transparency film:  
> Load the transparency so the rough side is facing you (smooth side down).  
> Place the paper guide against the edge of the transparency.  
> Select Transparency on the Paper tab of Printer Properties.  
> Print your transparency.  
Getting more from your printer  
Your printer is capable of printing many types of projects. Create handouts,  
booklets, posters, and more. Explore the Compaq A3000 Printer Properties for  
additional features.  
Compaq Inkjet Media is specifically engineered to give the best results when  
used with your Compaq inkjet printer. Compaq Inkjet Media may be purchased at  
your local retailer or on the internet.  
With printing software, you can create greeting cards, iron-on transfers, and  
many other printing projects. Check the Compaq website periodically for printer  
activities and ideas.  
From the Start menu, click: Programs Compaq A3000 Compaq Online.  
15  
Getting Started Guide  
16  
Copying  
Copying  
The Compaq A3000 has many standard and custom copy modes and features.  
Basic copying  
To make a single copy with the default settings, simply press the start button.  
The current settings are displayed on the LCD display panel of the A3000. The  
display below indicates that one color normal copy will be made if you press the  
start button.  
Number of  
copies (1 - 99)  
Color or black  
copy mode  
Quality (draft,  
normal, or best)  
You can customize the default settings to fit your needs. See “Using the settings  
utility” on page 10.  
Making multiple copies  
Before you press the start button, use the up and down arrows to adjust the  
number of copies you wish to make. The default is always one (1) copy, and the  
maximum you can select is 99. Hold down the arrow button to change your copy  
count in steps of 5.  
Changing the copy mode  
The LCD will display the current copy mode, either Black or Color. This indicates  
whether a copy will be made using shades of black, or full color. To change the  
mode, press the copy mode button.  
Adjusting the quality or contrast  
Use the Menu button to change other settings before making a copy, such as  
quality or contrast. Press the menu button until you find a setting you wish to  
change, and then use the Up and Down arrow buttons to select a new setting.  
17  
Getting Started Guide  
Custom copying  
The Compaq A3000 custom copy features are chosen through the custom copy  
button. Use the custom copy button to:  
> Automatically fit to the paper size. Scale the document up or down so it  
completely fills the paper.  
> Copy to standard photo sizes. Reduce or enlarge a document or image to  
several different standard photo sizes.  
> Reduce or enlarge by percentage. Reduce or enlarge a document or image  
from 25% to 400%.  
> Make posters. Enlarge a document or image to fill several pages. Overlap  
the pages to form a large poster in several different sizes.  
> Make a mirror image. Flip a document or image so it prints as a mirror  
image of the original. This is useful for T-shirt transfers.  
Copying to standard photo sizes  
Using the Compaq A3000 custom copy feature, you can copy almost any  
document and create a standard photo size. For example, you have a favorite  
photograph and you would like to create some wallet-sized photos to give to  
your family or friends. Simply follow these easy steps:  
1
Place the photograph face down on the scanner glass, and close the  
scanner lid.  
2
Press the menu button several times to review your settings. For the best  
looking photos, choose the Best quality setting and print on glossy photo  
paper.  
3
4
5
Use the arrow buttons to select the number of photos you want.  
Press the copy mode button to choose color copies.  
Press the custom copy button several times until you find the photo  
menu, and then use the arrow buttons to select a photo size. For wallet  
photos, use 2.5x3” (6x8cm).  
6
Press the start button.  
This method works for originals of any size, up to the limits of the scan area. The  
A3000 will scale the original up or down to fit your selected photo size.  
18  
Copying  
About photo sizes  
The A3000 will print the photos using one of two layouts. The layout chosen  
depends on how you place the original on the scanner glass. The following table  
shows how many photos can be printed per page in each layout.  
2.5x3”  
6x8cm  
3.5x5”  
9x13cm  
4x6”  
5x7”  
8x10”  
Layout  
10x15cm 13x18cm 20x25cm  
Portrait  
Landscape  
6
9
2
4
2
1
2
1
-
1
If you want more photos per page, try rotating the original by 90 degrees.  
Note: When printing photo sizes, the number of copies you select is the number  
of copies of your chosen photo size, not the number of pages.  
Copying to a poster  
The A3000 can create a poster out of your photo or document. Three different  
photo sizes are supported: 2x2 (four sheets of paper), 3x3 (nine sheets of paper),  
and 4x4 (sixteen sheets of paper). To create a poster:  
1
Place the document face down on the scanner glass, and close the  
scanner lid.  
2
Make sure your PC is on, and active (not in standby or sleep modes...if you  
can move your mouse and see your mouse cursor move, it is ready). The  
PC is required to make posters.  
3
Press the menu button several times to review your settings. For posters,  
the Normal quality setting is recommended.  
4
5
6
Use the arrow buttons to select the number of posters you want.  
Press the copy mode button to choose color or black.  
Press the custom copy button several times until you find the poster  
menu, and then use the arrow buttons to select a poster size.  
7
Press the start button.  
You will need to assemble the pages after they have finished printing. Trim the  
white border off some of the pages, overlap the edges, and tape them together  
to form your poster.  
19  
Getting Started Guide  
Copying to a T-Shirt transfer  
The A3000 can make a mirror image of the document you are copying. This is a  
common requirement when creating T-Shirt transfers or other specialty projects.  
To print a mirror image of your original:  
1
Place the document face down on the scanner glass, and close the  
scanner lid.  
2
Make sure your PC is on, and active (not in standby or sleep modes...if you  
can move your mouse and see your mouse cursor move, it is ready). The  
PC is required to make a mirror image.  
3
Load the T-Shirt transfer paper into the paper input tray. Follow the paper  
manufacturer’s instructions for loading.  
4
5
6
Press the menu button several times to review your settings.  
Press the copy mode button to choose color or black.  
Press the custom copy button several times until you find the mirror  
menu.  
7
Press the start button.  
Once the image has finished printing, follow the drying time and application  
instructions recommended by the T-Shirt transfer paper manufacturer.  
Copying to a new size  
The A3000 can reduce or enlarge a document from 25% up to 400%, in 1%  
increments. To scale a document:  
1
Place the document face down on the scanner glass, and close the  
scanner lid.  
2
3
Use the arrow buttons to select the number of copies you want.  
Press the custom copy button several times until you find the autofit  
menu, which will automatically fit the original to the page, or choose the  
scale menu to select an exact scale setting.  
4
5
Press the arrow buttons to select a scale, if you did not choose autofit.  
Press the start button.  
Your copy will be printed in the selected scale.  
20  
Scanning  
Scanning  
The Compaq A3000 offers two ways to scan a document. You can scan:  
> Using your computer  
> Using the Scan button  
You can scan a document while your A3000 is printing a previous print job, but  
not while you are making copies. Making copies requires the use of the scanner.  
The scanner driver supports scanning from the bundled applications on the CD  
as well as all your favorite scanning programs.  
Positioning a document  
The A3000 can scan items in a range of thicknesses, from thin items (such as a  
sheet of paper or a photograph), to thicker items (such as a magazine or book).  
For a thin document:  
> Lift the top cover  
> Place your document face down on the glass. Align  
it along the left and top edges, so it occupies the  
corner.  
> Close the top cover  
For a thick document:  
> Lift the top cover until it is at a 90 degree angle.  
> Pull the cover gently upward. The cover will easily  
pull out of the hinge slots. Store the cover on a  
nearby table or desk.  
> Place your document face down on the glass.  
> When you have completed your scan, replace the  
cover by sliding the cover hinges back into their  
slots.  
21  
Getting Started Guide  
Scanning with the computer  
To scan and save files on your PC, the Compaq A3000 provides a standard TWAIN  
interface for scanning documents. TWAIN is a common scanner interface  
supported by many application programs. Because the A3000 supports TWAIN, it  
is compatible with a wide range of software.  
To perform a scan using the Windows Imaging utility (available in Windows 98,  
Windows Me, and Windows 2000), complete the following steps:  
1
2
3
4
5
Place the document on the scanner glass, as described in “Positioning a  
document” on page 21.  
Start Windows Imaging. From the Start menu, click:  
Programs Accessories Imaging  
Open the File menu and choose the Select Device... menu option. Make  
sure that the selected scanner is set to Compaq A3000.  
Open the File menu again and choose Scan New (or Acquire Image if you  
are running Windows 2000).  
The Compaq A3000 TWAIN scanning dialog will appear, as shown.  
6
7
Optionally, you can select the Preview button. This will perform a quick  
preview scan of your document. Once the preview is complete, you can  
move and size the dashed box to select the exact area of the document  
you wish to scan. You can make other adjustments to the scan settings at  
this time as well.  
Push the Scan button on the TWAIN dialog to perform the scan.  
Large scan areas and/or resolutions above 300 DPI require additional memory  
and disk space, and will take longer to process. To minimize this, use the Preview  
button first. Select only the area you need to scan, and don’t use a resolution  
above 300 DPI unless you require it.  
22  
Scanning  
Adjusting your scanner settings  
When using your computer to scan documents, the scanner settings are  
controlled by the application you are using. If the application uses the TWAIN  
dialog, you can control the resolution, contrast, brightness, and more.  
When scanning with the A3000 Scan button, your scan settings are controlled by  
the A3000 settings utility. See “Using the settings utility” on page 10 for more  
information.  
Scanning with the scan button  
To perform a scan using the Scan button on the A3000 control panel, complete  
the following steps:  
1
Place the document on the scanner glass, as described in “Positioning a  
document” on page 21  
2
3
Press the Scan button.  
Select the Scan To destination. Use the up and down arrow buttons to  
cycle through the available choices. For a full description of the scan  
destinations, see below.  
4
Press the Start button.  
The A3000 will then contact your PC and perform the scan.  
You can scan to a folder, scan to email, scan to your PC fax modem, or scan to an  
application, as explained in the following sections.  
Scanning to a folder  
The first Scan To menu destination is a folder on your PC. This is initially your My  
Pictures folder, located in your My Documents directory. You can change your  
folder and default file type with the A3000 settings utility.  
Once scanned, the files will be given the filename of Month - Day - ###.ext,  
where ### indicates the number of the image scanned that day. For example,  
the second image scanned on May 1 would be named May-01-002.JPG.  
The file extension depends on the file type selected for your scan.  
23  
Getting Started Guide  
Scanning to email  
The second Scan To menu destination is your email program. This option will  
scan documents directly into your email program, and either convert the  
document to text for editing, or attach the documents as graphic images.  
To use this option, you must have an email program installed on your computer,  
and it must support MAPI (a mail application interface). Most popular email  
programs support the MAPI interface.  
By default, the text file type TXT is used when scanning to email. This will convert  
your scanned documents to ASCII text and place the text in your email program  
for editing. If you select another file type with the A3000 settings utility, your  
documents will be scanned using the file type you choose and attached to your  
email message.  
Once your document is scanned, your email program will be launched, and a new  
message will be opened. The document text will be added or the scanned image  
will be attached. Simply enter a subject, select your recipients from your email  
address book, and send!  
Note: Read over the scanned text for formatting or editing mistakes. The  
character recognition does a great job of converting characters, but the quality of  
conversion will depend on the document being scanned.  
A copy of your scanned document will be saved in your user folder, which  
defaults to your My Pictures directory.  
Scanning to your fax modem  
If your PC has a fax modem and the Microsoft Fax software installed, you can  
scan a document and fax it with your PC. Select the Scan To MSFax option to scan  
to Microsoft Fax.  
Once the document is scanned, the Send Fax Wizard will appear on your PC. The  
wizard will guide you through the process of setting up your fax information,  
selecting a cover page template, choosing recipients from your address book, and  
entering a cover page note.  
When the wizard completes, your document will be faxed using the modem in  
your PC. Please make sure the modem is connected to a working telephone line.  
Scanning to custom applications  
The remaining Scan To menu options are for defining your own applications. You  
can define up to five (5) additional applications using the A3000 settings utility.  
24  
Scanning  
For instance, you can add Microsoft Paint to the menu and scan to BMP files for  
editing, or add Microsoft Word and scan to the RTF format for word processing.  
Once your document is scanned, the application program will automatically  
launch and will load the scanned document.  
OCR (Optical Character Recognition)  
The Compaq A3000 includes software to perform OCR (Optical Character  
Recognition). The OCR software converts a scanned document into a file you can  
edit with a word processor. You can use the OCR software directly, or you can use  
the scan button.  
Using the Settings utility, select a Scan To application like WordPad, and select  
TXT as your file type. Now place your document on the scanner and press the  
scan button. Your document will be scanned, converted to text using the OCR  
software, and loaded into your selected word processing program.  
Additional software  
The A3000 includes additional scanning and image editing software. This  
software was selected to help you maximize the use of your scanner. Use the  
software to explore the many capabilities of your new scanner.  
Getting more from your scanner  
Large scan areas and/or resolutions above 300 DPI require additional memory  
and disk space, and will take longer to process. To minimize this, use the Preview  
button first. Then select only the area you need to scan, and don’t use a  
resolution above 300 DPI unless required.  
For additional information when scanning, see the A3000 TWAIN help file. All of  
the controls on the TWAIN window have pop-up help. Click on the help boxes for  
more detailed information.  
Your scanner is ideally suited for many types of projects. Scanning photos,  
documents, and making copies are just some of the things you can do.  
With scanning and printing software, you can create greeting cards, iron-on  
transfers, and many other projects. Check the Compaq website periodically for  
activities and ideas.  
From the Start menu, simply click Programs Compaq A3000 Compaq Online.  
25  
Getting Started Guide  
26  
Help  
Help  
Your printer has been designed for ease of use. There may be occasions when you  
have questions or need general printing help. This section is designed to answer  
your most frequently asked questions. For additional help, press the Help button  
on the Printer Properties dialog.  
The installation screen did not appear  
1
Make sure you click Cancel on any screens similar to  
in step 8 on  
page 7.  
2
3
4
5
6
Make sure the Compaq printer software CD is in your CD-ROM drive.  
From the desktop, double-click My Computer.  
Double-click the CD-ROM drive icon.  
If necessary, double-click setup.exe.  
Continue with  
in step 8 on page 7.  
The printer or scanner isn’t working  
Try the following:  
> Check the USB cable. Is it securely plugged into the printer and your  
computer?  
> Check the printer status:  
a
b
c
From the Start menu, click Settings Printers.  
From the Printers folder, double-click the icon for your printer.  
From the Printer menu, make sure:  
>
>
Default Printer is selected.  
Pause Printing is not selected.  
> If you have connected your printer to another device such as a fax machine,  
disconnect the printer from that device and connect the printer directly to  
your computer.  
> Check the printer port:  
a
From the File menu of a software application, click Print or Printer  
Setup.  
b
In the Where area, make sure your printer port is set to USB.  
27  
Getting Started Guide  
> Make sure you have not installed multiple copies of the printer software:  
a
b
c
From the Start menu, click Settings Printers.  
In the Printers folder, make sure there is only one icon for your printer.  
If you have two printer icons for the same printer, try printing a test  
page from each icon. Right-click the icon, select Properties, and then  
click the Print Test Page... button. If the test page prints from one icon  
and not the other, delete the icon for the printer that does not print.  
Uninstalling the software  
If there is still a problem, uninstall and then reinstall the printer software:  
1
From the Start menu, click:  
Programs Compaq A3000 Uninstall Compaq A3000.  
2
3
Follow the instructions on your screen.  
To reinstall the printer software, See “Install the printer software” on  
page 7.  
Printer prints blank pages  
Make sure you have removed the transparent tape covering the bottom of the  
print cartridges. For help, see page 4.  
Paper misfeeds or multiple sheets feed  
> Make sure you are using a paper recommended for inkjet printers.  
> Do not force the paper down into the printer when you load it. Align the  
top of the paper with the top of the paper support.  
> Do not load too much paper in the sheet feeder. The printer will hold up to  
100 sheets of plain printer paper (and less sheets for heavier paper).  
> Adjust the left paper guide so it rests against the left edge of the paper, but  
not so tight as to bow the paper in the feeder.  
> Make sure the printer is on a flat, level surface.  
Warm up  
This is not an error. The scanner lamp is warming up after a period of inactivity  
and will take a few seconds to complete. Once the scanner lamp is warm, your  
job will be performed...no action is required.  
28  
Help  
Paper Jams  
Try removing the paper from the sheet feeder. If the paper is lodged too far into  
the printer and can’t be removed:  
1
2
Unplug the power cord from the printer.  
Pull firmly on the paper to remove it. Lower the front cover and pull the  
paper from the front if necessary.  
3
4
5
Close the front cover.  
Plug the power cord back into the printer to turn it on.  
Print your document again.  
Pages have poor print quality  
> Check the ink level graphic on the Cartridges tab of your Printer Properties.  
An ink cartridge may be out of ink or low on ink.  
> Check the print quality setting on your Printer Properties. Try a higher or  
lower quality setting. You may have selected a lower setting which may  
print lower quality prints or too high of a setting which could smear the  
ink.  
> Use a different brand of paper. Each brand of paper accepts ink differently  
and prints with slight color variations. It is recommended that you use  
Compaq Inkjet Media for the best results.  
> Align and/or clean the print cartridges from the Printer Properties  
Maintenance tab.  
> Don’t use refilled print cartridges. For best results, use Compaq  
recommended supplies.  
Printing is slow  
Printing can be slow for several normal reasons.  
> If you are printing multiple large photos, printing can take longer.  
> Pages with many graphics will print slower than pages with mostly text.  
> High resolutions will take longer to print, such as 2400 x 1200 dpi. Use a  
lower resolution unless you require very high quality.  
> If you are printing from your PC, try closing any unneeded applications.  
Your PC may need additional RAM or a higher processor speed.  
29  
Getting Started Guide  
The PC is not available  
You have initiated a task that requires assistance from the PC, but the PC was not  
available. Make sure:  
> Your PC is on and is not in suspend mode. If you are unsure, move the  
mouse. If you can see your mouse moving, your PC should be available.  
> Check whether the USB cable is connected to both the A3000 and your PC.  
Lastly, try your task again later if the A3000 is still processing a previous task,  
such as a PC print job, scan job, or copy.  
Scanning menu does not appear  
The Scan To menu is created by your computer. If the A3000 has not been  
attached to a PC with the settings utility installed, the Scan To menu will be  
blank when you press the scan button. Otherwise,  
> Make sure the USB cable is connected and the A3000 software has been  
installed.  
> Run the A3000 settings utility. If it is already running, right-click on the icon  
in the system tray and shut it down before running it again.  
For help in setting up your Scan To menu, see “Scanning” on page 21.  
Contacting Compaq  
Visit our Web site at www.compaq.com to:  
> Access publications for your printer.  
> Download software updates.  
> Search for solutions to common problems.  
> Learn new ways to use your printer.  
> Look for special offers and purchase inkjet supplies and media.  
To quickly navigate to the Compaq website, click:  
Start Program Files Compaq A3000 Compaq Online.  
30  
What is not covered by  
this limited warranty?  
> Product purchased  
from anyone other than  
Compaq or a Compaq  
authorized reseller  
Warranty Service  
How do I obtain  
warranty service?  
You may access product  
technical support on  
Compaq's website at  
may call Compaq's  
Technical Support Center.  
Compaq's highly trained  
technicians will first try to  
resolve the problem  
> Product purchased  
outside the United  
States or Canada  
> Software products  
except for obligations  
specified in the  
software program  
license agreement  
through our online  
services or by telephone. If  
your problems cannot be  
resolved using these  
> Routine cleaning, or  
normal cosmetic and  
mechanical wear  
methods, Compaq will  
ship an exchange printer  
to you. Upon receipt of the  
exchange printer, remove  
the ink cartridges and  
cable from the printer you  
are returning. You will  
need to use these with  
your exchange printer.  
Cable and ink cartridges  
are not shipped with the  
exchange printer.  
> Damage from misuse,  
abuse, or neglect  
> Damage from use  
outside the product's  
usage parameters  
> Damage from use of  
parts not  
manufactured or sold  
by Compaq  
> Damage from  
modification or  
incorporation into other  
products  
How do I obtain online  
support?  
Compaq offers free  
technical support via its  
Internet web site at  
Support. You may also visit  
the Compaq Support  
Forum at  
> Damage from repair or  
replacement of  
warranted parts by  
other than a Compaq  
authorized service  
provider  
forum.compaq.com to  
quickly receive answers to  
your Compaq Inkjet  
Printer questions.  
> Damage to or loss of  
any programs or data  
> Damage resulting from  
an act of God  
Getting Started Guide  
HOW LONG AN IMPLIED  
WARRANTY LASTS SO THE  
ABOVE LIMITATIONS MAY  
NOT APPLY TO YOU.  
Terms of Limited  
Warranty  
Limited  
Warranty  
Statement for  
the United  
States and  
Canada  
Compaq warrants that the  
Hardware Product you  
have purchased from  
Compaq or from a  
Compaq Authorized  
Reseller is free from  
defects in materials or  
workmanship under  
normal use during the  
warranty period. The  
warranty period  
commences on the date of  
purchase. Please retain a  
copy of your sales receipt.  
Your sales receipt is your  
proof of the date of  
purchase. This warranty  
extends only to you, the  
original Purchaser. It is  
non- transferable. It  
excludes expendable  
parts.  
During the warranty  
period, Compaq will, at no  
additional charge, repair  
or replace defective parts  
contained in the Compaq  
Hardware Product with  
parts that are new or  
equivalent to new in  
performance and  
This One Year Limited  
Warranty applies in the  
United States and Canada  
to Hardware Products  
manufactured or  
distributed by Compaq  
Computer Corporation  
(Compaq) under the  
Compaq brand name.  
reliability.  
All exchanged parts and  
Products replaced under  
this warranty will become  
the property of Compaq. If,  
after repeated efforts,  
Compaq is unable to  
restore the Product to  
good working order, you  
are entitled to a refund of  
the purchase price.  
A Compaq Hardware  
Product is defined as  
Compaq Inkjet Printer.  
Contact your Compaq  
authorized reseller or  
Compaq if you have any  
questions about this  
Limited Warranty.  
Compaq's obligations with  
respect to Software  
EXCEPT AS EXPRESSLY SET  
FORTH IN THIS LIMITED  
WARRANTY, COMPAQ  
MAKES NO OTHER  
WARRANTIES, EXPRESSED  
OR IMPLIED, INCLUDING  
ANYIMPLIED WARRANTIES  
OF MERCHANTABILITY  
AND FITNESS FOR A  
PARTICULAR PURPOSE.  
COMPAQ EXPRESSLY  
DISCLAIMS ALL  
WARRANTIES NOT STATED  
IN THIS LIMITED  
This Limited Warranty is  
valid only within the  
United States or Canada,  
and within the country in  
which the Hardware  
distributed by Compaq  
under the Compaq brand  
name are set forth in the  
applicable end-user  
Product was purchased.  
license agreement.  
This Limited Warranty  
extends only to Products  
purchased from Compaq  
or from a Compaq  
Compaq has no other  
obligation to repair or  
replace software under  
this limited warranty.  
Non-Compaq Hardware  
and Software Products are  
provided on an as is basis.  
However, non-Compaq  
manufacturers, suppliers,  
or publishers may provide  
their own warranties.  
authorized reseller.  
This Limited Warranty also  
does not extend to any  
Product that has been  
damaged or rendered  
defective (a) as a result of  
accident, misuse, or abuse;  
(b) as a result of an act of  
God; (c) by operation  
WARRANTY. ANY  
WARRANTIES THAT MAY  
BE IMPLIED BY LAW ARE  
LIMITED IN DURATION TO  
THE ONE-YEAR LIMITED  
WARRANTY PERIOD. IN  
THE UNITED STATES,  
SOME STATES DO NOT  
ALLOW LIMITATIONS ON  
outside the usage  
parameters stated in the  
Product's User's Guide; (d)  
by the use of parts not  
manufactured or sold by  
Compaq; (e) by  
waived or amended by any  
person. This limitation of  
liability will be effective  
even if Compaq or an  
authorized representative  
of Compaq has been  
advised by you of the  
possibility of any such  
damages. This limitation  
of liability, however, will  
not apply to claims for  
personal injury.  
modification of the  
Product; or (f) as a result of  
service by anyone other  
than Compaq, a Compaq  
authorized reseller, or a  
Compaq authorized  
service provider. Compaq  
is not responsible for  
damage to or loss of any  
programs or data. Contact  
your local Compaq  
In the United States, the  
limitations or exclusions  
of this Limited Warranty  
may not apply to you.  
authorized service  
provider for geographic  
restrictions, proof-of-  
purchase requirements,  
response time  
Some states do not allow  
the exclusion or limitation  
in incidental or  
consequential damages  
for consumer products. In  
such states, the exclusion  
or limitation of this  
Limited Warranty may not  
apply to you. This Limited  
Warranty gives you  
specific legal rights. You  
may also have other rights  
that may vary from state  
to state. You are advised to  
consult applicable state  
laws for a full  
commitments and other  
specific on-site service  
requirements.  
Limitation of Remedy  
Compaq is not liable for  
any damages caused by  
the Product or the failure  
of the Product to perform,  
including any lost profits,  
lost savings, incidental  
damages, or  
consequential damages.  
Compaq is not liable for  
any claim made by a third  
party or made by you for a  
third party.  
determination of your  
rights.  
This limitation applies  
whether damages are  
sought, or a claim made,  
under this warranty or as a  
tort claim (including  
negligence and strict  
product liability), a  
contract claim, or any  
other claim. This  
limitation cannot be  
Getting Started Guide  
interference will not occur  
in a particular installation.  
If this equipment does  
cause harmful  
interference to radio or  
television reception, which  
can be determined by  
turning the equipment off  
and on, the user is  
grounded cable. Use of a  
substitute cable not  
properly shielded and  
grounded may result in a  
violation of FCC  
Notices  
This section contains  
information about:  
> Notices  
regulations.  
> Safety information  
Any questions regarding  
this compliance  
information statement  
should be directed to:  
Electronic  
emission notices  
encouraged to try to  
correct the interference by  
one or more of the  
Federal  
Compaq Computer  
Corporation  
P. O. Box 692000  
Mail Stop 510101  
Houston, TX 77269-2000  
Communications  
Commission (FCC)  
complianceinformation  
statement  
following measures:  
> Reorient or relocate the  
receiving antenna.  
This equipment has been  
tested and found to  
> Increase the separation  
between the  
Or, call (281) 514-3333  
comply with the limits for  
a Class B digital device,  
pursuant to Part 15 of the  
FCC Rules. Operation is  
subject to the following  
two conditions: (1) this  
device may not cause  
harmful interference, and  
(2) this device must accept  
any interference received,  
including interference  
that may cause undesired  
operation.  
equipment and receiver.  
Service and  
Support  
Please refer to your  
Limited Warranty  
Statement for information  
on how to obtain service  
and support for your  
product.  
> Connect the equipment  
into an outlet on a  
circuit different from  
that to which the  
receiver is connected.  
> Consult your point of  
purchase or service  
representative for  
additional suggestions.  
Industry Canada  
compliance statement  
The manufacturer is not  
responsible for any radio  
or television interference  
caused by using other  
than recommended cables  
or by unauthorized  
changes or modifications  
to this equipment.  
Unauthorized changes or  
modifications could void  
the user's authority to  
operate this equipment.  
This Class B digital  
apparatus meets all  
requirements of the  
Canadian Interference-  
Causing Equipment  
Regulations.  
The FCC Class B limits are  
designed to provide  
reasonable protection  
against harmful  
interference in a  
residential installation.  
This equipment generates,  
uses and can radiate radio  
frequency energy and, if  
not installed and used in  
accordance with the  
instructions, may cause  
harmful interference to  
radio communications.  
However, there is no  
guarantee that  
Avis de conformité aux  
normes d’Industrie  
Canada  
Cet appareil numérique de  
la classe B respecte toutes  
les exigences du  
Règlement sur le matériel  
brouilleur du Canada.  
To assure compliance with  
FCC regulations on  
electromagnetic  
interference for a Class B  
computing device, use a  
properly shielded and  
European Community  
(EC) directives  
conformity  
Energy Star  
Safety  
information  
> If your product is NOT  
marked with this  
This product is in  
conformity with the  
protection requirements  
of EC Council directives  
89/336/EEC and 73/23/  
EEC on the approximation  
and harmonization of the  
laws of the Member States  
relating to  
symbol  
, it MUST be  
connected to an  
electrical outlet that is  
properly grounded.  
The EPA ENERGY STAR  
Computers program is a  
partnership effort with  
computer manufacturers  
to promote the  
introduction of energy-  
efficient products and to  
reduce air pollution  
caused by power  
> The power cord must be  
connected to an  
electrical outlet that is  
near the product and  
easily accessible.  
electromagnetic  
compatibility and safety of  
electrical equipment  
designed for use within  
certain voltage limits.  
> Refer service or repairs,  
other than those  
generation.  
described in the  
Companies participating  
in this program introduce  
personal computers,  
printers, monitors, or fax  
machines that power  
down when they are not  
being used. This feature  
will cut the energy used by  
up to 50 percent. Compaq  
is proud to be a participant  
in this program.  
A declaration of  
operating instructions,  
to a professional service  
person.  
conformity with the  
requirements of the  
Directive has been signed  
by the assigned parties  
within Compaq Computer  
Corporation.  
> This product is  
designed, tested, and  
approved to meet strict  
global safety standards  
with the use of specific  
authorized  
components. The safety  
features of some parts  
may not always be  
obvious. The printer  
manufacturer is not  
responsible for the use  
of other replacement  
parts.  
This product satisfies the  
Class B limits of EN 55022  
and safety requirements  
of EN 60950.  
As an Energy Star Partner,  
Compaq Computer  
Corporation has  
determined that this  
product meets the Energy  
Star guidelines for energy  
efficiency.  
Japanese VCCI Notice  
The United Kingdom  
Telecommunications  
Act 1984  
AC Adapter  
information  
This apparatus is approved  
under the approval  
number NS/G/1234/J/  
100003 for the indirect  
connections to the public  
telecommunications  
systems in the United  
Kingdom.  
If your AC Adapter fails,  
replace it only with the  
Compaq replacement part.  
You should use the AC  
adapter which is specified  
in this user manual.  
Getting Started Guide  

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