Response 15
Userfriendly
Guide
Lift flap
At a glance
Speaker
cover
Delete/Time
button
Deletes
messages and
sets time and
day
Stop/OGM
button
Records new
outgoing
messages and
stops playback
of messages
Page 9
Page 9, 10
r 15
Play/Memo/
Skip button
Use to play and
skip forwards
through
messages and
memos, also
use to record
memos
skip
stop
delete
skip
battery
low
messages
answer
on/off
play
memo
volume
+
Page 12, 13, 14
Answer On/Off button
Volume button
Switches answering
Adjusts volume for playback
of memos and messages
Page 8
machine on and off, skips
backward through
messages and
memos, sets answer delay
Page 10
2
Lift the lid
Security code
Use to begin
remote access
Page 16
IF RED DOT SHOWS ON THE
DISPLAY, THE BATTERY NEEDS
TO BE FITTED OR REPLACED.
Back-up
battery
cover
ONLY USE PP3 9V BATTERY
Page 7
skip
stop
delete
skip
battery
low
messages
answer
on/off
play
memo
Battery low
indicator
Page 7
volume
+
Microphone
Use to record
outgoing
messages and
memos
Message
indicator
Page 9
Contents
At a glance
2
4
Introduction
Setting up
5
Using your Response 15
Remote access
Help
8
16
19
20
22
23
Technical information
Index
Wall- mounting template
Hints and tips
boxes
In this user guide, we have
included helpful tips and
useful notes.They are shown
in a grey surround box.
3
Introduction
Your Response 15 answering machine
is designed for ease of use and made
to the high standards set by BT
We thank you for
For your records
making the right
choice and expect
that your machine
will give you many
years of quality
service.
Date of purchase:
Place of purchase:
Please read
Serial number:
(on base of answering
machine)
the instructions
carefully before
use, and keep this
User Guide for
future reference.
Purchase price:
(for warranty purposes,
proof of purchase is
required, so please keep
your receipt)
Customer Helpline
If you have problems
with your machine,
call the Response 15
Helpline Service,
Lo-call 08457 585 589.
4
Setting up
Follow these steps to get your
Response 15 ready to use
Situating your
Response 15
IM PORTANT
Check that your Response 15
is complete. When you unpack
you must have:
Situate your Response
15 close enough to a
telephone socket and
a mains power supply
socket so that the cord
will reach.
Response 15 answering
machine with
telephone line
cord attached
Do not cover or
enclose the machine.
Allow free flow of air
to its surfaces.
✓
Mains power
adaptor plug
To wall- mount your
Response 15, use the
screws and wall plugs
provided. There is a
wall-mounting template
at the back of this
guide.
✓
Screws and wall plugs for wall-
mounting
Warning
The apparatus is only
designed to be operated in
a normal office or
✓
domestic environment.
It should not be used in
bathrooms or near water.
5
Plug your
telephone line cord
into the back of the
machine
Now plug the mains
adaptor plug into a
convenient mains
socket
Check your
telephone
wall socket
The display will flash
for 8 seconds.
If you do not have a
modern-style socket,
call Freefone
0800 800 150
and ask for a BT
It will then show the
normal ‘no messages’
display.
engineer to come and
fit the correct socket.
Plug the
mains adaptor into
the back of the
machine
This is a chargeable
service.
Your Response 15
is now ready to
accept messages.
Place the adaptor cord
behind the clip on the
back of the unit to
prevent it being pulled
out accidentally.
Plug your
Response 15 into the
wall socket
Failure to use the
adaptor supplied may
result in damage to the
product.
6
battery
Insert back-up
battery
Your Response 15’s
battery low LED indicates
back-up battery strength.
The LED will light up
when the battery power is
low. It also remains lit
when no back-up battery
is inserted or if the
BT recommends that
you insert an alkaline
PP3 9V battery (not
supplied) to provide
up to 6 hours back-up.
This will ensure
messages are saved in
the event of power
failure.
battery compartment is
not fully closed.
Place the back-up
battery in the
Electrical storm
warning
compartment under
your Response 15’s
cover.
Note 1
During electrical storms,
you are advised to
disconnect your
apparatus because
damage may occur.
PP3 9V
Note 2
If a fault occurs during
the 12-month warranty
period and it is due to
accidental or wilful
damage (including
lightning and electrical
damage), BT will not
replace or repair the
equipment free of charge.
The back-up battery
compartment must be
fully closed for the
battery to operate.
7
Using your
Response 15
The Response 15 has
a pre-recorded
outgoing message
which announces…
If you alter the volume
during playback of a
To set
the volume
message, the beep does
not sound but the volume
will change accordingly.
Hello, your call cannot
be taken at the moment, so please
leave your message after the tone.
The message playback
volume can be set to a
level suitable for you.
If the volume is below
mid-volume, it will
automatically return to
the mid-volume setting
when any buttons are
pressed (for example, if a
message is played back).
The volume is unaffected
during remote access or
call screening.
Press + to increase
the volume.
You can record your
own outgoing message
to replace the pre-
recorded message.
If you record your
own message, the pre-
recorded message will
be automatically
removed and stored in
the memory, in case
you wish to reinstate it.
volume
+
Press - to decrease
the volume.
As you press, a beep
sounds at the level
you are selecting.
When the volume is at
its highest or lowest
you will hear 2 beeps.
To record your
outgoing message
Your Response 15 has a
total recording capacity
of 14 minutes. Any
Beep!
The outgoing
message is the
message a caller hears
when your Response
15 answers a call.
outgoing message you
record can be up to 2
minutes long, but you
should keep it short to
allow more time for
recording incoming calls.
8
To record your
release the STOP
button.
To delete your
outgoing message
outgoing message
speak clearly, 15 to
20cm from the in-built
microphone.
Your Response 15 will
automatically play
back your message,
then beep to confirm
the recording. It will
then return to ‘answer
on’ mode
You can delete your
outgoing message
and return to your
Response 15’s pre-
recorded outgoing
message.
In-built
microphone
Your outgoing message
may sound something
like this: ‘Hello, I’m
sorry I can’t take your
call at present. If you
would like to leave a
message, please speak
after the tone.’
Answer on
1
2
Press and release the
STOP button. Your
outgoing message will
be played back to you.
To re-record your
outgoing message,
repeat this procedure
stop
Read all the steps before
you begin recording.
While the message is
playing, press the
DELETE button.
To check your
outgoing message
1 Press and hold the
STOP button.
delete
stop
1
Press and release the
Your Response 15 will
beep and play its pre-
recorded outgoing
message.
STOP button
Your Response 15 will
beep with the display
flashing...
stop
Your Response 15 will
beep and play back
your outgoing
battery
low
Hello, your call cannot
be taken at the moment, so please
leave your message after the tone.
message. It will then
beep again and return
to ‘answer on’ mode
2
Keep holding down
the STOP button and
say your message into
the microphone.
battery
low
messages
Your own message has
now been replaced by
the Response 15’s
original pre-recorded
message.
stop
When you have
finished speaking,
9
Your Response 15 will
announce the day you
have set.
The time on your
To set the correct
day and time
Response 15 is announced
using the 12-hour clock.
Be sure to hold down the
Friday set
ᮤ
ᮣ
or
buttons long
enough for your Response
15 to say whether it is
AM or PM.
Your Response 15 will
announce the day and
time an incoming
message or memo was
recorded.
You can now set
the current hour
3
When you hear the
correct hour, release
the DELETE button.
1
Press and hold the
DELETE button. Your
Response 15 will
announce the day
currently set.
delete
1
Press and hold the
DELETE button again.
Your Response 15 will
announce the hour
you have set.
delete
Saturday
delete
Your Response 15 will
announce the
Four set
currently set hour
Twelve, Midday
2
Still pressing the
DELETE button,
press either the
ᮣ
You can now set
the current minute
SKIP
button (to
move forward through
the days of the week),
ᮤ
2
Still pressing the
DELETE button,
press either the
ᮣ
or press the
SKIP
1
button (to move back
through the days).
Press and hold the
SKIP
button, or the
DELETE button again.
ᮤ
SKIP button, to
delete
skip
skip
move forwards or
backwards through
the hours.
answer
on/off
play
delete
memo
Your Response 15 will
announce the
currently set minute.
skip
skip
answer
on/off
play
memo
delete
3
When you hear the
correct day, release
the DELETE button.
0, One
10
2
Still pressing the
DELETE button,
The display will flash
when messages are
recorded in memory.
To check the day and
time setting
ᮣ
press the SKIP
ᮤ
button, or the
button, to move
forwards or
SKIP
battery
low
Press and release the
DELETE button.
backwards through
the minutes.
delete
skip
skip
answer
on/off
play
memo
To set the answer
delay
delete
Your Response 15 will
announce the
currently set day and
time.
3
When you hear the
correct minute,
release the DELETE
button.
Answer delay sets the
number of times your
Response 15 will ring
before answering a
call.
To switch the
answering machine
on and off
delete
Your Response 15
announces the new
day and time you
have set.
Time Saver
1
Press and release the
ANSWER ON/OFF
button. Your
Response 15 will
announce...
Your Response 15 is pre-
set to TIME SAVER.
This means that during
remote access, if any
messages have been
recorded your Response
15 will answer after
only 2 rings. If there
are no messages, it will
answer after 6 rings,
thereby allowing you the
option of hanging up
before your Response 15
answers, to avoid the
cost of the call.
Friday, 4.30pm
Answer off
skip
answer
on/off
After setting the time
and day, your machine
will automatically
return to ‘answer on’
mode.
Press the ANSWER
ON/OFF button again.
The machine will
announce...
2
Answer on
skip
answer
on/off
11
1
Press and hold the
ANSWER ON/OFF
Two minutes is the
To check the answer
delay setting
maximum time allowed
for each incoming
button. Your Response
15 will announce the
current answer delay.
message. If the maximum
message length is reached,
your Response 15 will
announce, ‘Thank you
for calling’ and
Time Saver
skip
Press and hold the
ANSWER ON/OFF
answer
on/off
button. Your Response
15 will announce the
current delay setting.
disconnect the line. If the
memory is full then it will
announce. ‘Memory full,
thank you for calling’
and disconnect the line.
Keep holding the
ANSWER ON/OFF
button. Your Response
15 will announce the
answer delay
2
skip
answer
on/off
Your Response 15 can
record up to a total
options...
recording time of 14
minutes. If the memory
capacity is full, the LED
display will flash rapidly
and your answering
machine will not record
further messages.
Time Saver, 2, 3,
4, 5, 6, 7, 8, 9
To receive incoming
messages
skip
answer
on/off
Your Response 15 will
automatically record
an incoming message
when it is connected
to your phone socket
and is set to ‘answer on’.
3
When you hear your
desired setting,
release the ANSWER
ON/OFF button. After
2 seconds your
To play back
a message
Response 15 will
announce the new
answer delay setting
and then return to
‘answer on’ mode.
When your Response
15 has received new
messages, the display
LED will flash.
Press the PLAY
button. Your Response
15 will announce...
Answer delay,
skip
4 rings
answer
on/off
skip
You have x
messages.
Message one.
play
memo
12
ᮤ
3
The message will then
be played back with
an announcement of
the day and time it
was received.
Press the
SKIP
To skip forward or
backward through
messages
button once to return
to the start of the
current message.
skip
(Message)
Sunday, 2.13pm
When playing back
messages, you can
skip forward to the
next message or
backward to the start
of the current
answer
on/off
ᮤ
4 Press the
SKIP
If you have more
than one message,
messages will be
played back in the
order in which they
were received.
button twice to go
back to the start of the
previous message.
message (or previous
message).
skip
ᮣ
1 Press the SKIP
button. Your
answer
on/off
Response 15 will
announce ‘Message
one’ and play the first
message.
When in ‘answer on’
mode, your Response
15’s display will
indicate you have
messages by flashing.
skip
play
memo
When all your
messages have been
played back, your
Response 15
While the message is
being played back…
announces...
ᮣ
Press the SKIP
2
End of messages
button to skip forward
to the beginning of
the next message.
skip
play
memo
13
Repeat the procedure
to delete any further
messages.
Your Response 15 will
return to ‘answer on’
mode.
To delete individual
messages
battery
low
messages
When you have finished
deleting and your
1 Press the PLAY button
Response 15 has finished
playing all messages,
you will hear ‘End of
messages’. If you press
the STOP button within
8 seconds of hearing this
message, you can cancel
all deletions and retain
your messages.
to play your messages
If you accidentally delete
all messages, you can
still save them by
skip
play
memo
pressing the STOP
button within 8 seconds.
2
When the message
you wish to delete is
playing, press the
DELETE button.
To record a
memo
To delete all
messages
delete
A personal memo can
be recorded on your
Response 15 and left
as a message for
Your Response 15
announces…
When your Response
15 has finished
Message
deleted
another user. Memos
can be of any length,
up to maximum
recording capacity
(14 minutes), but you
should keep them
short to allow time for
recording incoming
messages.
playing all messages,
you will hear ‘End of
messages’. If you press
the DELETE button
within 8 seconds your
Response 15 will
announce…
All messages
deleted
delete
Read all the steps
before you begin
recording.
14
1
Press and hold the
MEMO button. Your
Response 15 will beep.
To use call
screening
To cancel any
procedure
skip
Beep!
play
memo
Your Response 15 can
answer an incoming
call for you, allowing
you to identify the
caller and decide
whether to take the
call.
Pressing the STOP
button will cancel any
procedure currently in
progress.
2 Speak clearly into the
stop
in-built microphone.
After pressing the
button your Response
15 will return to
In-built
microphone
1
2
Make sure that the
volume is set to an
audible level. (See ‘To
set the volume’, page 8)
‘answer on’ mode.
battery
low
messages
3
When you have
completed your
memo, release the
PLAY/MEMO/SKIP
Allow the incoming
call to be answered by
your Response 15 as
normal. You will hear
the caller begin to
leave a message.
ᮣ
button. Your Response
15 will beep again.
Your memo is now
stored and can be
played back later.
3
If you decide to take
the call, lift the
handset and you can
speak to the caller.
Recording will stop
automatically.
Your Response 15
stores memos and
treats them in the
same way as incoming
messages.
If, when you lift the
telephone handset, your
Response 15 does not
stop recording, either
replace the handset and
lift again, or press the
STOP button.
To play back, delete or
skip forward or backward
through memos follow
the instructions for
playing back messages
(pages 12 and 13).
15
Remote access
You can turn your
If you have messages,
To check for
you will hear…
messages
Response 15 answering
machine on, and listen
to your messages from
You have x messages.
™
any Touchtone
telephone. To protect
your privacy, messages
can only be accessed
by keying in your 2
digit security code.
Dial your phone
number and wait.
Your Response 15
1
2
When you hear your
outgoing message,
press the ✱. You will
hear 2 beeps.
will then play your
messages, with the
day and time they
were recorded.
For your security code,
look inside your
Response 15’s speaker
cover. (You cannot
change the security
code.)
3
Key in the first digit of
your security code.
You will hear a beep.
If you hear 4 short beeps,
it means you have
entered the wrong security
code and are invited to
try again. Do not
4 Key in the second digit
of your security code.
If you have no
re-enter ✱.
If you take more than
8 seconds to enter a
number, the Response
15 will announce
messages, you will
hear…
You have no messages.
Thankyou for calling.
‘Thank you for calling’
and disconnect the line.
…and your Response
15 will disconnect the
line.
16
To replay the
message you are
listening to
To go back to a
previous message
To delete the message
you are listening to
While a message is
playing, press 4 twice
to go back to the
previous message,
or press it 3 times to
move back 2
While the message is
playing, press 4 once
on your telephone
keypad.
While listening to the
message, press the 5
button on your
telephone keypad.
4
5
messages.
The message will
replay from the
beginning.
Your Response 15 will
announce ‘Message
deleted’.
4
4
You can move back
over any number of
messages using the
4 button.
To replay all
messages
To delete all recorded
messages
To move forward to a
later message
All messages can be
replayed within 8
seconds of hearing
‘End of messages’.
You can delete all
messages immediately
after listening to the
final message.
While a message is
playing, press 6 on
your telephone
keypad. Your Response
15 will play the next
message.
Press 2 on your
telephone keypad.
Press the 5 button
within 8 seconds of
hearing ‘End of
messages’.
2
All messages will be
re-played.
5
6
All messages will be
deleted. Your
Response 15 will
announce ‘All
You can move forward
2 messages by
pressing the 6 button
twice; move forward 3
messages by pressing
it 3 times; and so on…
messages deleted’.
17
To turn your
Response 15 on from
a TouchtoneTM
telephone
Dial your phone
number and wait.
Your Response 15 will
turn itself on after 20
rings
Answer on
If the memory is full,
you have to delete some
messages before your
Response 15 will switch
to ‘answer on’ mode.
After you hear the
‘Memory full’
announcement, you have
8 seconds to enter your
security code. You can
then delete messages
(see ‘To delete messages’,
page 17).
18
Help
If you have a problem, the following
simple solutions may provide the
answer
settings on first ‘power
up’. Unplug the line
cord and power cord.
Wait 5 mins and then
replug.
messages should be
saved until power
resumes. It will not
be able to record any
new messages,
No indicator
light appears
Is the adaptor
switched on?
Is the power cord
plugged into the back
of the Response 15
unit?
however.
Response 15’s battery
low indicator is on
You cannot hear
messages or incoming
calls
battery
low
No dial tone on
the telephone
Your Response 15’s
volume may be set too
low. Adjust the volume
by pressing + on the
volume control.
The back-up battery is
either low in power,
missing or incorrectly
installed. Lift your
answering machine
speaker cover and
open the battery
compartment. If the
battery is correctly in
place, try replacing it
with a new 9V alkaline
battery. When
Is the telephone cord
plugged into the back
of the Response 15
unit?
volume
+
Is the Response 15
cord plugged into the
wall socket?
Buzzing noise on
answer machine
Reponse 15’s display
is flashing
continuously
Your answering
operating at normal
power the battery
light remains off.
battery
low
machine is too close
to a radio, TV, computer,
cordless or mobile
telephone, causing
interference. Move it
another metre away.
You experience a
power cut
This indicates an
error. Press any button
on your answering
machine. Flashing
should stop and the
answering machine
should reset to its
If a working battery is
installed inside your
answering machine,
its settings and
19
Technical
information
that may be connected
Environment
If the power fails
to any one telephone
line. Your Response 15
has a REN of 1. Any
other instrument
provided by BT may
be assumed to have a
REN of 1 unless stated
otherwise. A total
REN of 4 is allowed.
(For example: if your
Response 15 is used in
conjunction with 3
extension telephones,
each with a REN of 1,
the total REN is 4).
Your Response 15
should be kept free of
dust, moisture, high
temperature and
vibration. It should not
be exposed to direct
sunlight. Do not stand
it on carpets or other
surfaces which
generate fibres, or
place it in locations
which prevent the free
flow of air over its
surfaces.
If the battery warning
light was not lit before
the power was lost, all
information should be
retained for at least
one hour (up to 6
hours for a fresh
alkaline battery).
If the light was on,
information may be
lost even if a back-up
battery was installed.
If no battery was
installed, all
If the total REN of 4
is exceeded, the
Warning
information will be
lost and the Response
15 will power up as
new when power is
restored.
telephones may not
ring. With different
telephone types there
is no guarantee of
ringing, even when
the REN is less than 4.
The apparatus is only
designed to be operated
in a normal office or
domestic environment
where the relative
How many phones
can you have?
humidity does not exceed
75%. It should not be
used in bathrooms or
near water.
Customer Helpline
All items of telephone
equipment have a
Ringer Equivalence
Number (REN), which
is used to calculate
the number of items
If you have problems
with your machine,
call the Response 15
Helpline Service,
Lo-call 08457 585 589.
20
Generally your
Response 15 can be
connected to any
switchboard where a
simple modern
telephone can be used
to make and receive
calls. It cannot be
used to answer calls
on PBXs configured
for dial 8 night service
unless a suitable
adaptor is purchased
(not available from BT).
bought the unit
Connection
information
yourself, provided that
you return it to the
place of purchase and
produce your receipt,
it will either be
repaired or replaced
free of charge. The
terms and conditions
of this guarantee do
not affect your
Your Response 15 may
be connected to public
networks in the
United Kingdom.
It may also be
connected to
switching systems
that use tone (MF) or
pulse (LD) signalling,
with earth or timed
break recall. If in
doubt, your switch
supplier or maintainer
should be able to offer
help. Advice on
connection to BT
switching systems can
be obtained by dialling
BT Freefone 0800
800 152.
statutory rights.
If you own your
Response 15 – outside
guarantee.
Guarantee
If your Response 15
needs repair after the
guarantee period has
ended, it must be
repaired so as to
If you own your
Response 15 – under
BT’s guarantee.
BT guarantees the
product for one year
provided that:
remain compliant
with the approval
requirements for
If you do not have a
compatible
connection to the
telephone network.
We recommend that
you call BT free,
Freefone 0800 800
150, or visit your
nearest BT shop, and
you will be informed
of our recommended
repair agents.
The goods have only
been used for their
intended purpose, and
have not been
subjected to misuse,
or been wilfully or
accidentally damaged.
switchboard, it cannot
be guaranteed that
your Response 15 will
operate correctly
under all possible
conditions of
connection.
The goods have not
been tampered with or
repaired by anyone
other than BT, its staff
or agents. If a fault
does occur in this
product, and you
21
Index
Answer delay
At a glance
12
2
On/ off
11
Remote access
check messages
on
16
16
18
17
Battery
inserting
warning
7
7
7
replay messages
Technical information 20
Call screening
15
Telephone wall socket
Volume
6
8
Cancel any procedure 15
Day and time
check
10
11
10
Wall-mounting
template
set
23
5
Guarantee
Help
21
19
4
Warning
Helpline
Incoming messages
delete all
12
14
14
12
13
13
delete individual
playback
skip backward
skip forward
Introduction
Mains adaptor
Memo
4
6
14
Messages
checking
deleting
9
9
8
outgoing
22
Wall-mounting template
3mm hole
73mm
r 15
3mm hole
stop
ᮤ skip
delete
skip ᮣ
battery
low
messages
answer
on/off
play
memo
volume
+
23
Offices in Europe, North America,
Japan and Asia Pacific.
The Telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)
™
Touchtone is a registered trade mark of
APPROVED for connection to
telecommunication systems specified
in the instructions for use subject to
the conditions set out in them
British Telecommunications plc in the UK.
©British Telecommunications plc 1998.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China. Response 15 Issue No.1 (10/ 98) 5.
Designed by The Art & Design Partnership Limited.
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