IBM eBook Reader WORKPADC3 User Manual

Handbook  
for the  
®
WorkPad c3 PC Companion  
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Contents  
Chapter 1: Introducing Your WorkPad c3 Companion  
Chapter 2: Entering Data in Your WorkPad c3 Companion  
Using the onscreen keyboard ............................................................35  
Using your computer keyboard ........................................................35  
Importing data.....................................................................................36  
Chapter 3: Managing Your Applications  
Using the Applications Launcher .....................................................39  
Selecting applications .....................................................................39  
Switching between applications ...................................................39  
Contents  
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Chapter 4: Using Your Basic Applications  
Application-specific tasks.................................................................. 73  
Address Book ..................................................................................86  
To Do List .........................................................................................91  
Memo Pad ........................................................................................ 96  
Calculator .........................................................................................99  
Expense .......................................................................................... 101  
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Chapter 5: Communicating Using Your Companion  
Purging deleted e-mail .................................................................126  
Chapter 6: Advanced HotSync® Operations  
Creating a user profile ......................................................................148  
Chapter 7: Setting Preferences for Your Companion  
Viewing preferences .........................................................................151  
Buttons preferences...........................................................................152  
Pen preferences ..............................................................................152  
HotSync buttons preferences .......................................................154  
Digitizer preferences.........................................................................154  
Contents  
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Deleting a ShortCut ......................................................................175  
Appendix A: Maintaining Your Companion  
Appendix B: Frequently Asked Questions  
Tapping and writing problems....................................................... 185  
Application problems....................................................................... 186  
HotSync problems ............................................................................ 187  
Beaming problems............................................................................ 191  
Recharging problems ....................................................................... 192  
Password problems .......................................................................... 193  
Getting Help, Service, and Information ........................................ 194  
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Appendix C: Creating a Custom Expense Report  
Programming the mapping table....................................................204  
Appendix D: Non-ASCII Characters for Login Scripts  
Use of ^char .......................................................................................209  
Literal characters ...............................................................................210  
Warranty and Other Product Information  
Part 1 - General Terms ..................................................................212  
IBM U.K. Statement Of Warranty  
IBM U.S., Canada, and Puerto Rico  
IBM U.S. Statement Of Limited Warranty  
Federal Communications Commission (FCC) Statement .......227  
Canadian ICES-003 Statement .....................................................228  
Australia and New Zealand Class A Statement .......................228  
CE Compliance Statement ...........................................................228  
Statement of Conformity ..............................................................228  
UL/CSA Statement .......................................................................229  
Index ........................................................................................................ 231  
Contents  
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Page viii  
Handbook for the WorkPad c3 PC Companion  
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About This Book  
Welcome to the IBM® WorkPad® c3 PC companion. This handbook  
describes all you need to know about how to use your WorkPad c3  
companion and the applications that come with it. It walks you  
through viewing and entering data, using your WorkPad c3  
companion with your computer, and personalizing the companion  
with your own preferences.  
This book is designed to help you get up and running quickly on your  
companion. The beginning chapter explains the following:  
All the parts of your companion  
The WorkPad c3 interface  
Entering data  
Setting up security and other preferences  
After you become familiar with the basic functionality, you can use  
the rest of this handbook as a reference for less common tasks and for  
maintaining your WorkPad c3 companion, and also as a source of  
information if you have problems operating it.  
Important: Before using this information and the product it supports,  
be sure to read the general information under “Notices”  
in the Warranty and Other Product Information section of  
this manual.  
About This Book  
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Page 2  
About This Book  
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Chapter 1  
Introducing Your  
WorkPad c3 Companion  
This chapter explains the physical buttons and controls on your  
WorkPad c3 PC companion, how to use your WorkPad c3 companion  
for the first time, and how to use HotSync® technology to synchronize  
your WorkPad c3 companion and Palm™ Desktop software for IBM  
WorkPad.  
Getting to know your WorkPad c3 companion  
What is a WorkPad c3 companion?  
With your WorkPad c3 companion you will no longer have trouble  
getting to meetings and appointments on time, remembering people’s  
names and personal details, or keeping track of all the items on your  
to do list. The WorkPad c3 companion can help you improve your  
track record in all these areas, both at work and at home.  
You can enter all your schedule details in Date Book so you can view  
them by the day, week, or month; you can even set an alarm to remind  
you of important meetings. Keep all your contact names, addresses,  
phone numbers, and other details in Address Book, so you can find  
them as soon as you need them. Add your tasks to To Do List,  
prioritize them so you do not overlook them, and assign them a due  
date.  
To make sure you do not lose any of this important information, you  
can synchronize your data with Palm Desktop for IBM WorkPad on  
your computer so you always have a backup copy. You can set  
different levels of security for your WorkPad c3 companion so  
unauthorized eyes cannot view your data.  
When you are out of the office, track your expenses for your expense  
reports; then transfer the data to your computer to print it out. You can  
write, edit, and view your e-mail, and then synchronize your e-mail  
with your desktop E-Mail application when you return to your office.  
Chapter 1  
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System requirements  
To install and operate Palm Desktop for IBM WorkPad, your  
computer system must meet the following requirements:  
Minimum requirements  
Windows 98, Windows 95, or Windows NT 4.0  
IBM-compatible 486 computer or higher  
8 MB RAM (memory) minimum, 16 MB recommended (required  
with Windows NT 4.0)  
20 MB available hard disk space  
VGA monitor or better (the WorkPad c3 Quick Tour requires a 256  
color video display)  
CD-ROM drive  
Pointing device  
One available serial port  
Optional equipment  
WorkPad c3 Modem  
Windows-compatible printer  
Upgrade information  
If you already own a WorkPad companion, install the version of Palm  
Desktop for IBM WorkPad that comes with your new WorkPad c3  
companion into the same folder as your current Palm Desktop for IBM  
WorkPad software. All your data will be preserved when you install  
the new version in the same folder as the previous version. If you use  
another personal information manager (PIM), such as Microsoft  
Outlook, you still need to install the most recent HotSync Manager  
and conduit software from the Palm Desktop software for IBM  
WorkPad CD-ROM that came with your new companion.  
You can perform HotSync operations in exactly the same way, so you  
can quickly synchronize your data with your new companion. Just  
remember to synchronize your old companion with Palm Desktop for  
IBM WorkPad before you synchronize with your new companion, so  
you have all your latest information. When you synchronize your  
companion for the first time, select the Desktop overwrites handheld  
option for all the conduits. See “Customizing HotSync application  
settings” in Chapter 6 for more information.  
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WorkPad c3 components  
Locating front panel controls  
Contrast  
control button  
Power button  
Screen  
Graffiti writing area  
Scroll button  
Application buttons  
WorkPad c3 Displays the applications and information stored in  
companion your WorkPad c3 companion. It is touch-sensitive  
screen  
and responds to the stylus.  
®
Graffiti  
writing  
area  
The area where you write letters and numbers using  
the Graffiti alphabet. See Chapter 2 to learn how to  
write Graffiti characters.  
®
Application Activates the individual WorkPad c3 companion  
buttons  
applications that correspond to the icons on the  
buttons: Date Book, Address Book, To Do List, and  
Memo Pad. See “Buttons preferences” in Chapter 7  
for details on reassigning these buttons to activate  
any application on your WorkPad c3 companion.  
Tip:  
If your WorkPad c3 companion is turned off,  
pressing any application button activates the  
WorkPad c3 companion and opens the  
corresponding application.  
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Scroll  
button  
Displays text and other information that extends  
beyond the area of the WorkPad c3 companion  
screen. Pressing the lower half of the scroll button  
scrolls down to view information below the viewing  
area, and pressing the upper half of the button scrolls  
up to view the information above the viewing area.  
Contrast  
control  
button  
Turns on the onscreen contrast control so you can  
adjust the screen for the clearest screen display as  
required by the lighting conditions or temperature of  
the environment where you use your companion. See  
“Using the onscreen contrast control” later in this  
chapter for more information.  
Power  
button  
Turns your WorkPad c3 companion on or off and  
controls the backlight feature. If your WorkPad c3  
companion is turned off, pressing the power button  
turns the unit on and returns you to the last screen  
you viewed.  
If your WorkPad c3 companion is turned on, pressing  
the power button turns the unit off. Holding the  
power button down for about two seconds turns the  
backlight on or off.  
Using the onscreen contrast control  
Even with the backlight on, you may need to make further  
adjustments by changing the amount of contrast on the screen.  
To adjust the contrast:  
1. Press the Contrast control button.  
2. To change the contrast in small increments, tap to the left or right  
of the slider.  
To change the contrast in larger increments, drag the slider to  
the left or right.  
Tip:  
You can also press the scroll button to move the slider  
incrementally.  
3. Tap Done.  
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Using the backlight  
If you have difficulty seeing the information on your WorkPad c3  
companion, you can use the backlight to illuminate your screen.  
To activate the backlight:  
Press the power button and hold it down for about two seconds.  
Release the button when the backlight turns on.  
To turn off the backlight:  
Press and hold the power button for about two seconds. The  
backlight also turns off automatically (after a period of inactivity)  
with the Auto-off feature. See “General preferences” in Chapter 7  
for more information.  
In addition, you can assign the full-screen pen stroke to activate the  
backlight. See “Pen preferences” in Chapter 7 for more information.  
Chapter 1  
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Locating back panel components  
IR port  
Reset  
button  
Side  
channel  
forstylus  
or cover  
Serial  
connector  
Side channels  
IR port  
Hold the stylus or front cover, which slide in  
and out of either side channel and click into  
place. To use the stylus, remove it from the  
side channel and hold it as you would a pen or  
pencil.  
Uses infrared technology to transmit data to  
and receive data from other infrared enabled  
WorkPad companions or other Palm  
Computing® platform devices nearby. See  
“Beaming information” in Chapter 5 for more  
information.  
Reset button  
Under normal use, you should not have to use  
the reset button. See Appendix A for  
information about when and how to use the  
reset button.  
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Serial connector Connects your companion to the cradle, which  
in turn connects to the back of your computer  
and through the AC adapter to the wall  
current. This allows you to recharge your  
WorkPad c3 companion as well as update the  
information between your companion and  
computer using HotSync technology.  
Note: The cradle must be plugged into the  
serial (COM) port at the back of your  
computer.  
Danger:  
To avoid a shock hazard, do not  
connect or disconnect any cables  
or perform installation,  
maintenance, or reconfiguration  
of this product during an  
electrical storm.  
Your WorkPad c3 companion requires a  
dedicated port. It cannot share a port with an  
internal modem or other device. If you are  
unsure about the exact location of the serial  
port on your computer, refer to the user’s  
manual supplied with the computer.  
Chapter 1  
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An additional connection is made from the  
back of the cradle’s serial (COM) port  
connector to the AC adapter which plugs into  
any AC current outlet.  
AC adapter  
Recharging the battery  
The WorkPad c3 companion contains a Lithium-ion battery that is  
recharged each time you place the companion in the cradle. You never  
need to replace the battery. Just place your WorkPad c3 companion in  
the cradle for three hours for an initial charge before you use your  
companion. Then place it in the cradle for a few minutes each day to  
recharge the battery to full capacity.  
If the battery gets low, your WorkPad c3 companion displays a  
warning message. If this occurs, perform a HotSync operation and  
then recharge the battery as soon as possible. If your WorkPad c3  
companion shuts down, you still have about a week to recharge the  
battery before you lose the data on your companion.  
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Viewing data while in the cradle  
You can set a preference so that you can continue to view data while  
your companion is in the cradle and while the battery is being  
recharged. See “General preferences” in Chapter 7 for more  
information.  
Palm Desktop software for IBM WorkPad  
Palm Desktop for IBM WorkPad extends many of the functions of  
your WorkPad c3 companion to your computer and serves to back up  
all your data. Viewing and editing your data using Palm Desktop for  
IBM WorkPad is optional. However, when you use it with your  
WorkPad c3 companion and the built-in HotSync technology, you can  
fully synchronize the information on your WorkPad c3 companion  
with the information on your computer.  
It is a good idea to back up your data in case something happens to the  
data on your WorkPad c3 companion. Changes you make on your  
WorkPad c3 companion or Palm Desktop for IBM WorkPad appear in  
both places after you synchronize.  
With Palm Desktop for IBM WorkPad, you can do the following:  
Work with your WorkPad c3 companion applications on your  
computer. Palm Desktop for IBM WorkPad duplicates the Date  
your companion, so you can view, enter, and modify any data  
stored on your companion.  
Back up the data stored on your companion with HotSync  
technology and synchronize the data on your Palm Desktop for  
IBM WorkPad. Synchronization is a one-step procedure that  
ensures your data is always safe and up-to-date. See “Exchanging  
and updating data: HotSync operations” in Chapter 4 for more  
information.  
Import and export data, so you can easily transfer data from other  
desktop applications into any of your main applications. See  
“Importing data” in Chapter 2 for more information.  
Print your Date Book, Address Book, To Do List, and Memo Pad  
information on any printer.  
Chapter 1  
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Installing Palm Desktop for IBM WorkPad  
The following instructions guide you through installing Palm  
Desktop for IBM WorkPad. After installation, refer to the online Help  
in Palm Desktop for IBM WorkPad for information about how to use  
the software.  
To ensure a safe and uninterrupted installation of Palm Desktop for  
IBM WorkPad, please do the following before installing:  
Turn off your computer and connect the cradle to it. Do not insert  
your companion in the cradle until instructed.  
Do not simply copy the Palm Desktop for IBM WorkPad files to  
your computer’s hard disk. You must use the installer to place the  
files in their proper locations and to decompress the files.  
To install Palm Desktop for IBM WorkPad:  
1. Exit any open programs, including those that run automatically at  
startup such as Microsoft Office, and disable any virus-scanning  
software.  
2. Insert the Palm Desktop for IBM WorkPad CD-ROM into the  
computer’s CD-ROM drive.  
3. Click the Install button to begin the installation procedure.  
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4. Follow the onscreen instructions to complete the installation.  
During installation you will be asked to insert your companion  
into the cradle.  
Using your companion with another PIM  
If you prefer to use a personal information manager (PIM) other than  
Palm Desktop for IBM WorkPad or Microsoft Outlook, all you need is  
HotSync Manager and the connection software, called a conduit, that  
lets you synchronize the data between your companion and your PIM.  
For information on conduit software, go to this web site: http://  
www.palm.com.  
The installation program can detect that you have Microsoft Outlook  
on your computer. If it finds Outlook, the program lets you choose  
between installing Palm Desktop for IBM WorkPad or installing the  
conduit for Outlook so that you can use that application as your PIM.  
Chapter 1  
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Tapping and typing  
Tap with the stylus to get things done  
Like using a mouse to click elements on a computer screen, using the  
stylus to tap elements on your companion screen is the basic action  
that gets things done on your companion.  
The first time you start your WorkPad c3 companion, setup  
instructions appear on the screen. These instructions include a  
calibration screen, or digitizer. Calibration aligns the internal circuitry  
of your companion with its touch-sensitive screen so that when you  
tap an element on the screen, the companion can detect exactly which  
task you want to perform.  
Important: Always use the point of the stylus for tapping or making  
strokes on the companion screen. Never use an actual  
pen, pencil, or other sharp object to write on the  
companion screen.  
With your companion turned on, you can tap the companion screen to  
do many operations, such as the following:  
Open applications  
Choose menu commands  
Initiate a global Find operation  
Select options in dialog boxes  
Open the onscreen keyboards  
Just as you can drag the mouse to select text or move objects on your  
computer, you can also drag the stylus to select text. You can also use  
the stylus to drag the slider of any scroll bar.  
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Elements of the companion interface  
Menu  
bar  
Pick list  
Check  
box  
Command  
buttons  
Icons  
Scroll  
bar  
Previous/next  
arrows  
Menu bar  
A set of commands that are specific to the application.  
Not all applications have a menu bar.  
Command  
buttons  
Tap a button to perform a command. Command  
buttons appear in dialog boxes and at the bottom of  
application screens.  
Icons  
Tap the icons to open applications  
, menus  
,
Calculator  
.
, and to find text anywhere in your data  
abc  
With the cursor in an input field, tap the dot to  
activate the alphabetic keyboard.  
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123  
With the cursor in an input field, tap the dot to  
activate the numeric keyboard.  
Check box  
When a check mark appears in a check box, the  
corresponding option is active. If a check box is  
empty, tapping it inserts a check mark. If a check box  
is checked, tapping it removes the check mark.  
Pick list  
Tap the arrow to display a list of choices, and then tap  
an item in the list to select it.  
Scroll bar  
Drag the slider, or tap the top or bottom arrow, to  
scroll the display one line at a time. To scroll to the  
previous page, tap the scroll bar just above the slider.  
To scroll to the next page, tap the scroll bar just below  
the slider.  
You can also scroll to the previous and next pages by  
pressing the upper and lower portions of the scroll  
button on the front panel of the companion.  
Next/  
previous  
arrows  
Tap the up and down arrows to display the previous  
and next page of information; tap the left and right  
arrows to display the previous and next record.  
Opening applications  
You can use the Applications Launcher to open any application  
installed on your companion. You can also open the four main  
applications — Date Book, Address Book, To Do List, and Memo Pad  
— with the application buttons on the front panel of your companion.  
Applications  
Launcher  
Memo  
Pad  
Date  
Book  
To Do  
List  
Address  
Book  
Tip:  
When you press an application button on the front panel, you  
have instant access to the selected application. You do not  
even need to turn on your companion first.  
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In addition to providing a way for you to open applications, the  
Applications Launcher displays the current time, battery level, and  
application category.  
To open an application:  
1. Tap the Applications icon  
.
2. Tap the icon of the application that you want to open. If you have  
many applications installed on your WorkPad c3 companion, tap  
the scroll bar to see all of your applications.  
Tip:  
To find an application quickly, you can write the Graffiti  
character for the first letter of its name. The Applications  
Launcher scrolls to the first application with a name that  
begins with that letter. You can also assign application icons to  
different categories. See “Categorizing applications” in  
Chapter 3.  
Using menus  
Menus on your companion are easy to use. Once you have mastered  
them in one application, you can use them the same way in all other  
applications.  
The menus of each application are illustrated in the section on that  
application in Chapter 4. The Edit menu is described in “Editing  
records” in Chapter 4.  
To open the menu bar:  
1. Open an application (such as Memo Pad).  
2. Tap the Menu icon  
.
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Tap the Menu icon  
In this example, three menus are available: Record, Edit, and Options.  
The Record menu is selected and contains the commands New Memo,  
Delete Memo, and Beam Memo.  
Choosing a menu  
After you open the menu bar for an application, tap the menu that  
contains the command you want to use.  
The menus and menu commands that are available depend on the  
application that is currently open. Also, the menus and menu  
commands vary depending on which part of the application you are  
currently using. For example, in Memo Pad, the menus are different  
for the Memo List screen and the Memo screen.  
Graffiti menu commands  
Most menu commands have an equivalent Graffiti Command stroke,  
which is similar to the keyboard shortcuts used to execute commands  
on computers. The command letters appear to the right of the  
command names.  
Menu commands  
Command letters  
To use the Graffiti menu commands, the menu bar must be closed.  
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Draw the Command stroke anywhere in the Graffiti area, and  
immediately write the corresponding command letter in the Graffiti  
letter area. When you draw the Command stroke, the word  
“Command” appears just above the Graffiti writing area to indicate  
that you are in Command mode.  
Command  
For example, to choose Select All in the Edit menu, draw the  
Command stroke, followed by the letter “s.”  
Note: Command mode is active for approximately two seconds, so  
you must write the command letter immediately to choose the  
menu command.  
Displaying online tips  
Many of the dialog boxes that appear on your companion contain an  
online Tips icon in the upper-right corner. Online tips anticipate  
questions you have in a dialog box, provide shortcuts for using the  
dialog box, or give you other useful information.  
To display an online tip:  
1. Tap the Tips icon  
.
2. After you review the tip, tap Done.  
Three ways to enter data  
There are three ways to enter data into your WorkPad c3 companion:  
Using the onscreen keyboard  
Using Graffiti writing  
Entering or importing data in Palm Desktop for IBM WorkPad  
and then synchronizing with your companion  
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Onscreen keyboard  
When you create or edit a record in an application such as Address  
Book, you can open the onscreen alphabetic and numeric keyboards  
to enter data.  
Tap here for numeric  
keyboard  
Tap here for  
alphabetic keyboard  
After a keyboard is open, you can tap to open any of the other  
keyboards, including the international keyboard. See “Using the  
onscreen keyboard” in Chapter 2 for more information.  
Note: You cannot enter Graffiti characters while using the onscreen  
keyboard.  
Alpha  
Tab  
Backspace  
Caps lock  
Caps shift  
Carriage return  
Tap here to display  
alphabetic keyboard  
Numeric  
International  
Tap here to display  
international keyboard  
Tap here to display  
numeric keyboard  
Graffiti writing  
Your WorkPad c3 companion includes Graffiti writing software as the  
primary system for entering text and numbers. With Graffiti writing,  
you write simple strokes with the stylus and they are instantly  
recognized as letters or numbers.  
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Write letters here  
Write numbers here  
Division marks  
Your WorkPad c3 companion also includes Giraffe, a game you can  
use to practice Graffiti writing. See “Installing and removing  
applications” in Chapter 3 for installation instructions. The Memo Pad  
application is ideal for practicing Graffiti writing. This section  
explains how to open Memo Pad and use it to practice Graffiti writing.  
To open Memo Pad:  
1. Press the Memo Pad application button  
2. Tap New.  
.
Note: A blinking cursor appears on the first line of the new memo to  
indicate where new text will appear.  
New  
memo  
cursor  
Tap  
Write in Graffiti area  
See “Using Graffiti writing to enter data” in Chapter 2 for more  
information.  
Chapter 1  
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Using Palm Desktop for IBM WorkPad  
If you have new records you want to add to your WorkPad c3  
companion and prefer to use the computer keyboard rather than  
Graffiti writing or the onscreen keyboard, enter the data in the Palm  
Desktop for IBM WorkPad or the PIM you have installed to use with  
your companion.  
After the information is in Palm Desktop for IBM WorkPad, perform  
a HotSync operation to synchronize your companion with your  
computer. See “Exchanging and updating data: HotSync operations”  
in Chapter 4 for more information.  
Importing data  
If you already have data in a database on your computer, you can  
import it into the Palm Desktop for IBM WorkPad software. You can  
import data stored in computer applications such as spreadsheets and  
databases, or from another WorkPad PC companion or an organizer  
based on the Palm Computing® platform. When you import data, you  
transfer the records to your WorkPad c3 companion without having to  
enter them manually. See “Importing data” in Chapter 2 for more  
information.  
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Customizing your companion  
You can customize your companion by using the Preferences  
application. You can enter your personal information such as your  
name and address; change the time and date; view different date and  
time formats when you travel; turn off sounds; and configure your  
companion to work with a modem or network. See Chapter 7 for more  
information on customizing your companion.  
To open the Preferences screens:  
1. Tap the Applications icon  
2. Tap the Preferences icon  
.
.
3. Tap the category pick list in the upper-right corner of the screen.  
4. Tap the Preferences category you want to view.  
The following procedures for setting the time and date give you an  
example of how to customize your companion.  
You make changes to the time and date in General preferences.  
To set the current time:  
1. Tap the Set Time box.  
Tap here  
2. Tap the up or down arrows to change the hour.  
3. Tap each number of the minute, and then tap the arrows to change  
them.  
4. Tap AM or PM.  
Note:  
Your companion can also display time based on a 24-hour  
clock. See “Formats preferences” in Chapter 7 for more  
information.  
5. Tap OK.  
Chapter 1  
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To set the current date:  
1. Tap the Set Date box.  
2. Tap the arrows to select the current year.  
Tap arrows to select year  
Tap to select month  
Tap to select date  
3. Tap a month.  
4. Tap the current date.  
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Chapter 2  
Entering Data in Your  
WorkPad c3Companion  
This chapter explains how to enter data into your WorkPad c3  
companion, by writing with the stylus in the Graffiti® writing area, by  
using the onscreen keyboard, by using the computer keyboard, or by  
importing data from another application.  
Using Graffiti writing to enter data  
Chapter 1 introduced Graffiti writing and briefly described how to use  
it to enter text in your applications. In this section, you learn the  
procedures for creating letters, numbers, punctuation, and symbols as  
well as some Graffiti tips and tricks.  
Writing Graffiti characters  
Most people find they can enter text quickly and accurately with only  
minutes of practice. Graffiti writing includes any character you can  
type on a standard keyboard. The Graffiti strokes closely resemble the  
uppercase letters of the regular alphabet, which makes Graffiti writing  
easy to learn.  
There are four basic concepts for success with Graffiti writing:  
If you draw the character shape exactly as shown in the tables later  
in this chapter (like the shapes shown in the following diagram),  
you achieve 100% accuracy.  
The heavy dot on each shape shows where to begin the stroke.  
Certain characters have similar shapes, but different beginning  
and end points. Always begin the stroke at the heavy dot (you  
should not create the heavy dot; it is only there to show you where  
to begin the stroke).  
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Most characters require only a single stroke. When you lift the  
stylus from the Graffiti writing area, your companion recognizes  
and displays the text character immediately. To accomplish single  
strokes, some Graffiti strokes are portions of the regular alphabet  
equivalents.  
The Graffiti writing area is divided into two parts: one for writing  
the letters of the alphabet and one for writing numbers. The small  
marks at the top and bottom of the Graffiti writing area indicate  
the two areas.  
Write letters here  
Write numbers here  
Division marks  
To write Graffiti letters:  
1. Tap the screen where you want your text to go.  
Note:  
You need to tap above the Graffiti writing area, and must  
see a blinking cursor before you write the text.  
2. Use the tables on the following pages to find the stroke shape for  
the letter you want to create. For example, the stroke shown below  
creates the letter “n.”  
Note:  
There are two different stroke shapes available for some  
letters. For these letters, choose the one that is easiest for  
you.  
Lift stylus  
here  
Start stroke  
at heavy dot  
As you will see later, you use the same shape to create both the  
uppercase and lowercase version of a letter.  
3. Position the stylus in the left-hand side of the Graffiti writing area.  
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4. Start your stroke at the heavy dot and draw the stroke shape as it  
appears in the tables.  
5. Lift the stylus from the screen at the end of the stroke shape.  
That is all there is to it! When you lift the stylus from the screen, your  
companion recognizes your stroke immediately and prints the letter at  
the insertion point on the screen.  
As soon as you lift the stylus from the screen, you can begin the stroke  
for the next character you want to write.  
Important: You must begin the character strokes in the Graffiti  
writing area. If you do not make Graffiti strokes in the  
Graffiti writing area, your companion does not recognize  
them as text characters.  
Graffiti tips  
When using Graffiti writing, keep these tips in mind:  
Accuracy improves when you write large characters. You should  
draw strokes that nearly fill the Graffiti writing area.  
To delete characters, simply set the insertion point to the right of  
the character you want to delete and make the backspace stroke  
(a line from right to left) in the Graffiti writing area.  
Write at natural speed. Writing too slowly can generate  
recognition errors.  
Do not write on a slant. Vertical strokes should be parallel to the  
sides of the Graffiti writing area.  
Press firmly.  
Chapter 2  
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The Graffiti alphabet  
Letter  
A
Strokes  
Letter  
N
Strokes  
B
C
D
E
O
P
Q
R
F
G
H
S
T
U
I
V
J
K
L
W
X
Y
Z
M
Space  
Back Space  
Period  
tap twice  
Carriage  
Return  
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Writing capital letters  
You make capital letters with the same stroke shapes as the basic  
alphabet characters. To make capital letters, you must first “shift” to  
caps — just as you press the Shift key on a keyboard — and then write  
the character strokes.  
Note: Graffiti writing includes a feature that automatically  
capitalizes the first letter when you create a new sentence or a  
new record (by tapping New or a blank line).  
To draw the first letter of a word as a capital letter:  
Use the Caps Shift stroke:  
Caps  
Shift  
Tip:  
When Caps Shift is active, an “up arrow” symbol appears in  
the lower-right corner of the companion screen. If you  
accidentally activate Caps Shift, backspace will cancel it.  
To enter only capital letters (Caps Lock):  
Use the Caps Lock stroke:  
Caps  
Lock  
Tip:  
When Caps Lock is active, an underlined “up arrow” symbol  
appears in the lower-right corner of the companion screen. To  
return to lowercase, make the Caps Shift stroke.  
Writing numbers  
Writing numbers with Graffiti writing is similar to writing letters of  
the alphabet, except that you make the character strokes on the right-  
hand side (numbers side) of the Graffiti writing area.  
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Graffiti numbers  
Number  
0
Strokes  
Number  
5
Strokes  
1
6
2
3
4
7
8
9
Writing punctuation marks  
Graffiti writing can create any punctuation symbol that you can enter  
from a standard keyboard. All punctuation marks begin with a single  
tap on the Graffiti writing area. When you make this tap, you activate  
Punctuation Shift and a dot appears to show it is active. The next  
stroke you make with the stylus creates a punctuation mark.  
Punctuation shift  
Note: When Punctuation Shift is active, you can make a symbol  
stroke anywhere in the Graffiti writing area (the letters or  
numbers side).  
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Symbol  
Stroke  
Symbol  
Stroke  
Period  
.
Dash  
Comma  
,
Left Paren  
(
Apostrophe  
'
Right Paren  
)
Question  
?
Slash  
/
Exclamation  
!
Dollar  
$
Additional Graffiti punctuation  
@
#
%
^
&
*
<
>
:
+
"
=
|
\
{
}
[
]
~
`
;
tab  
Writing symbols and extended characters  
All symbols and extended characters begin with the stroke in the  
Graffiti writing area of your companion:  
Symbol  
Shift  
When the Symbol Shift is active, a slanted shift symbol appears in the  
lower-right corner of the screen. The next stroke that you make creates  
the symbol or extended character.  
Chapter 2  
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?
!
+
±
=
c
:
Y
=
X
ƒ
Writing accented characters  
To create accented characters, draw the stroke normally used to create  
the letter, followed by an accent stroke. Graffiti writing then adds the  
accent to the letter.  
For example, the following diagram shows the strokes required to  
draw an accented “e.”  
= e  
Accent strokes  
a
a
a
a
a
a
Using these accent strokes, you can write the following accented  
letters:  
à á â ã ä å è é ê ì í î ï ò ó ô õ ö ù ú û ü ÿ ý ñ  
Additional non-English characters  
You can write the following characters in the lowercase alphabet  
mode without any special punctuation or shifting:  
c
a
e
Note: You must write these non-English characters in the left side of  
the Graffiti writing area.  
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Navigation strokes  
In addition to character symbols, Graffiti writing includes special  
strokes that you can use to navigate within text or fields in your  
applications.  
Command  
Stroke  
Move cursor right  
Move cursor left  
Previous field  
(Address Book only)  
Next Field  
(Address Book only)  
Open Address Record  
(Address Book only)  
Graffiti ShortCuts  
Graffiti ShortCuts make entering commonly used words or phrases  
quick and easy. ShortCuts are similar to the Glossary or Autotext  
features of some word processors.  
Graffiti writing comes with several predefined ShortCuts, and you can  
also create your own. Each ShortCut can represent up to 45 characters.  
For example, you might create a ShortCut for your name, or for the  
header of a memo. See “ShortCuts preferences” in Chapter 7 to learn  
about creating your own ShortCuts.  
To use a ShortCut, draw the ShortCut stroke followed by the ShortCut  
characters. When you draw the ShortCut stroke, the ShortCut symbol  
appears at the insertion point to show that you are in ShortCut mode.  
ShortCut  
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Your companion includes the following predefined Graffiti  
ShortCuts:  
Entry  
ShortCut  
Date stamp  
Time stamp  
Date / time stamp  
Meeting  
ds  
ts  
dts  
me  
br  
lu  
Breakfast  
Lunch  
Dinner  
di  
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Using the onscreen keyboard  
You can open the onscreen keyboard anytime you need to enter text  
or numbers on your companion. Note that you cannot enter Graffiti  
characters while using the onscreen keyboard.  
To use the onscreen keyboard:  
1. Open any application (such as Memo Pad).  
2. Tap any record, or tap New.  
3. Tap “abc” to open the alphabetic keyboard, or tap “123” to open  
the numeric keyboard.  
Tap here for numeric  
keyboard  
Tap here for alpha  
keyboard  
4. Tap the characters to enter text and numbers.  
Note: The onscreen keyboard also includes a dialog box for  
international characters. You can switch among the three  
dialogs at any time to enter the exact text you need.  
5. After you finish, tap Done to close the onscreen keyboard and  
place the text in the record.  
Using your computer keyboard  
If you have a lot of data to enter, or prefer to use the computer  
keyboard, you can use Palm™ Desktop for IBM WorkPad, or any  
supported PIM, to enter information. You can then perform a  
®
HotSync operation to synchronize the information on your computer  
with the information on your companion. All the main applications on  
your companion are also available in Palm Desktop for IBM WorkPad  
and in most PIMs, so you do not need to learn different applications.  
Refer to the online Help for more information on entering data on  
your computer.  
Chapter 2  
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Importing data  
If you have data stored in computer applications such as spreadsheets  
and databases, or if you want to import data from another companion,  
you can transfer the data to your WorkPad c3 companion without  
having to key it in manually. Save the data in one of the file formats  
listed below, import it into Palm Desktop for IBM WorkPad, and then  
perform a HotSync operation to transfer the data to your companion.  
Palm Desktop for IBM WorkPad can import data in the following file  
formats:  
Comma delimited (.csv, .txt): Address Book and Memo Pad only  
Tab delimited (.tab, .tsv, .txt): Address Book and Memo Pad only  
CSV (Lotus Organizer 2.x/97 Mapping): Address Book only  
Date Book archive (.dba)  
Address Book archive (.aba)  
To Do List archive (.tda)  
Memo Pad archive (.mpa)  
Archive formats can only be used with Palm Desktop for IBM  
WorkPad. Use the archive file formats to share information with other  
companion users or to create a copy of your important Palm Desktop  
information.  
To import data:  
1. Open Palm Desktop for IBM WorkPad.  
2. Click the application into which you want to import data.  
3. If you are importing records that contain a field with category  
names, do the following:  
Select All in the Category box.  
Be sure that the same categories that appear in the imported file  
also exist in the application. If the categories do not exist, create  
them now; otherwise, the records are imported into the Unfiled  
category.  
4. From the File menu, choose Import.  
5. Select the file you want to import.  
6. Click Open.  
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7. To import data into the correct Palm Desktop fields, drag fields in  
the left-hand column so that they are opposite the corresponding  
imported field on the right.  
8. If you do not want to import a field, deselect the check box for that  
field.  
9. Click OK.  
The imported data is highlighted in the application.  
10. To add the imported data to your companion, perform a HotSync  
operation.  
See Palm Desktop online Help for more information on importing and  
exporting data.  
Chapter 2  
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Chapter 3  
Managing Your  
Applications  
This chapter explains how to switch between applications on your  
WorkPad c3 companion, how to change application settings so they  
are personalized to your work methods, and how to categorize  
applications so you view them in related groups.  
Using the Applications Launcher  
To open the Applications Launcher, tap the Applications icon  
.
Selecting applications  
Your WorkPad c3 companion is equipped with a variety of  
applications. All the applications installed on your companion appear  
in the Applications Launcher. See “Opening applications” in Chapter  
1 for details.  
Switching between applications  
When working in any application, tap the Applications icon  
or  
press an application button on the front panel of your companion to  
switch to another application. Your companion automatically saves  
your work in the current application and displays it when you return  
to that application.  
Categorizing applications  
The category feature enables you to manage the number of application  
icons that appear onscreen in the Applications Launcher. You can  
assign an application to a category and then display a single category  
or all your applications.  
Chapter 3  
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To categorize an application:  
1. Tap the Applications icon  
.
2. Tap the Menu icon  
.
3. Tap App, and then tap Category.  
4. Tap the pick list next to each application to select a category.  
Tip:  
To create a new category, tap Edit Categories from the  
pick list. Tap New, enter the category name, and then tap  
OK to add the category. Tap OK.  
5. Tap Done.  
To display applications by category:  
1. Tap the Applications icon  
2. Do one of the following:  
.
Tap the Applications icon repeatedly to cycle through all your  
categories.  
Tap the pick list in the upper-right corner of the screen and se-  
lect the category you want to display.  
Changing the Applications Launcher display  
By default, the Applications Launcher displays each application as an  
icon. As an alternative, you can choose to show a list of applications.  
You can also choose to view the same category of applications each  
time you open the Applications Launcher.  
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To change the Applications Launcher display:  
1. Tap the Applications icon  
2. Tap the Menu icon  
.
.
3. Tap Options, and then tap Preferences.  
4. Tap the View By pick list and select List.  
5. Tap OK.  
To open the Applications Launcher to the last opened category:  
1. Tap the Applications icon  
2. Tap the Menu icon  
.
.
3. Tap Options, and then tap Preferences.  
4. Tap the Remember Last Category check box to select it.  
5. Tap OK.  
Choosing preferences  
You can set options that affect an entire application in the  
application’s Preferences dialog box.  
To change preferences for an application:  
1. Open an application.  
2. Tap the Menu icon  
.
3. Tap Options, and then tap Preferences.  
Note:  
Not all applications have a Preferences command.  
4. Make changes to the settings.  
5. Tap OK.  
Chapter 3  
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Installing and removing applications  
This section explains how to install and remove applications on your  
WorkPad c3 companion and how to remove Palm™ Desktop for IBM  
WorkPad from your computer.  
Installing add-on applications  
Your WorkPad c3 companion comes with the Date Book, Address  
Book, To Do List, Memo Pad, Expense, Calculator, and Mail  
applications installed and ready to use.  
You can also install additional applications on your companion, such  
as games and other software. The Install Tool makes it easy to install  
software on your WorkPad c3 companion during a HotSync®  
operation. There are a variety of third-party applications available for  
your WorkPad c3 companion. To learn more about these applications,  
go to the web site: http://www.palm.com.  
Note: Any game or application that you install on your companion  
resides in RAM memory; you can delete them at any time.  
To install add-on software on your companion:  
1. On your computer, copy or download the application you want to  
install into the add-on folder in your Palm Desktop for IBM  
WorkPad directory on your computer.  
Note:  
If the software you download is compressed, you need to  
decompress it into this folder. If you prefer to place the  
application into another folder, you need to navigate to  
that folder before you complete step 5.  
2. Double-click the Palm Desktop for IBM WorkPad icon on your  
desktop.  
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3. Click Install.  
Tip:  
You can also access the Install Tool dialog by selecting  
Install Tool from the Palm Desktop for IBM WorkPad  
program group or by double-clicking any file with a PRC  
file extension.  
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4. In the User drop-down list, select the name that corresponds to  
your WorkPad c3 companion.  
5. Click Add.  
6. Select the application(s) you want to install on your companion.  
7. Click Open.  
Note:  
Review the list of applications you selected in the Install  
Tool dialog box. If you do not want to install an  
application, select it, and then click Remove. (This does  
not remove the application from your computer; it simply  
removes it from the list of applications to install.)  
8. Perform a HotSync operation to install the application(s) you  
selected in step 6. See “Exchanging and updating data: HotSync  
operations” in Chapter 4 for details.  
Installing games  
The CD-ROM also includes several games that you can install with the  
Install Tool:  
Giraffe  
HardBall  
MineHunt  
Puzzle  
SubHunt  
®
Note: Giraffe is a fun, easy way for you to practice Graffiti writing.  
After you install and start a game, the instructions appear in the Game  
menu. Depending on the game, the Game menu may also contain  
commands to show high scores, to start a new game, or to set  
preferences for the game.  
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Removing applications  
In the event that you run out of memory or decide that you no longer  
need an application you installed, you can remove applications from  
your companion. You can remove only add-on applications, patches,  
and extensions that you install; you cannot remove the applications  
that reside in the ROM portion of your companion.  
To remove an add-on application:  
1. Tap the Applications icon  
2. Tap the Menu icon  
.
.
3. Tap App, and then tap Delete.  
4. Tap the application that you want to remove.  
5. Tap Delete.  
6. Tap Yes.  
7. Tap Done.  
Removing Palm Desktop for IBM WorkPad  
If you no longer want to use Palm Desktop for IBM WorkPad, you can  
remove it from your computer.  
To remove Palm Desktop for IBM WorkPad:  
1. From the Windows Start menu, select Settings, then Control Panel.  
2. Double-click the Add/Remove Programs icon.  
3. On the Install/Uninstall tab, select Palm Desktop for IBM  
WorkPad.  
4. Click Add/Remove.  
Note: You need to install the HotSync Manager from the installation  
CD if you want to synchronize data with another PIM.  
Chapter 3  
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Security  
Your companion comes with a Security application so that  
unauthorized users cannot view the entries you wish to protect.  
In Security, you can do the following:  
Turn off and lock your companion so that it does not operate until  
you enter the correct password.  
Hide records that you mark as private. You can hide private  
records with or without a password. Without a password, private  
records are hidden until you set the Security application to show  
them. With a password, you must enter the password to view the  
private entries. See “Making records private” in Chapter 4 for  
information on making records private.  
Assigning a password  
You can assign a password to protect your private records and to lock  
your companion.  
To assign a password:  
1. Tap the Applications icon  
2. Tap the Security icon.  
3. Tap the Password box.  
4. Enter a password.  
.
Tap here  
5. Tap OK.  
6. Enter the same password a second time, and tap OK.  
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Changing or deleting a password  
Once you define a password for your companion, you can change or  
delete it at any time. You must enter the current password before you  
can change or delete it.  
To change or delete your password:  
1. Tap the Password box.  
2. Enter the current password.  
Tap here  
3. Tap OK.  
4. Do one of the following:  
To change the password, enter the new password, and tap OK.  
To delete the password, tap Delete.  
Locking your companion  
You can also lock your companion so that you need to enter your  
password to operate it.  
Important: If you lock your companion, you must enter the exact  
password to re-activate your companion. If you forget the  
password, you need to perform a hard reset to resume  
using your companion. Performing a hard reset deletes all  
the records in your companion; however, you can restore  
all synchronized data at the next HotSync operation. See  
“Performing a hard reset” in Appendix A for more  
information.  
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To lock your companion with a password:  
1. Perform a HotSync operation to synchronize the data between  
your companion and your computer. See “Exchanging and  
updating data: HotSync operations” in Chapter 4 for information  
on synchronizing your data.  
2. Assign a password.  
3. Tap Turn Off & Lock Device.  
Tap Off and  
Lock  
4. Tap Off & Lock.  
5. To start your companion, turn it on, and then enter the password.  
Recovering from a forgotten password  
If you did not activate the Off & Lock feature and you forget your  
password, you can delete the password from your companion.  
Deleting a forgotten password also deletes all entries and files marked  
as Private.  
Important: If you synchronize with your computer before deleting a  
forgotten password, your companion restores your  
private entries the next time you perform a HotSync  
operation, but it does not restore the password.  
To delete a forgotten password:  
1. Tap Forgotten Password.  
2. Tap Yes.  
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Chapter 4  
Using Your Basic Applications  
Your WorkPad c3 PC companion includes these basic applications:  
Date Book  
Address Book  
To Do List  
Memo Pad  
Calculator  
Expense  
This chapter is divided into three sections:  
“Overview of basic applications” briefly describes each  
application and explains how to open it.  
“Common tasks” gives instructions on how to do tasks that you  
can do in most or all of the basic applications. It is easy to transfer  
what you learn in one application to the others because the  
structure and behavior of all the applications are quite similar.  
“Application-specific tasks” is organized by application and gives  
instructions on how to do tasks that are specific to each  
application.  
Chapter 4  
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Overview of basic applications  
Date Book  
Date Book lets you quickly and easily schedule appointments  
or any kind of activity associated with a time and date.  
In Date Book, you can do the following:  
Enter a description of your appointment and assign it to a specific  
time and date.  
Display a chart of your appointments for an entire week. The  
Week View makes it easy to spot available times and any potential  
scheduling overlaps or conflicts.  
Display a monthly calendar to quickly spot days where you have  
morning, lunch, or afternoon appointments.  
Set an alarm to sound prior to the scheduled activity.  
Create reminders for events that are based on a particular date,  
rather than time of day. Birthdays and anniversaries are easy to  
track with your PC companion.  
Attach notes to individual events for a description or clarification  
of the entry in your Date Book.  
To open Date Book:  
Press the Date Book application button on the front panel of your  
companion. Date Book opens to today’s schedule.  
Date Book button  
Note: Press the Date Book application button repeatedly to cycle  
through the Day, Week, and Month views.  
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Address Book  
Address Book enables you to keep names, addresses, phone  
numbers, and other information about your personal or  
business contacts.  
In Address Book, you can do the following:  
Quickly look up or enter names, addresses, phone numbers, and  
other information.  
Enter up to five phone numbers (home, work, fax, car, etc.) or  
e-mail addresses for each name.  
Define which phone number appears in the Address List for each  
Address Book entry.  
Attach a note to each Address Book entry, in which you can enter  
additional information about the entry.  
Assign Address Book entries to categories so that you can  
organize and view them in logical groups.  
To open Address Book:  
Press the Address Book application button on the front panel of  
your companion. Address Book opens to display the list of all your  
records.  
Address Book button  
Note: Press the Address Book application button repeatedly to cycle  
through the categories in which you have records.  
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To Do List  
To Do List is a convenient place to create reminders and  
prioritize the things that you have to do.  
In To Do List, you can do the following:  
Make a quick and convenient list of things to do.  
Assign a priority level to each task.  
Assign a due date for any or all of your To Do List items.  
Assign To Do List items to categories so that you can organize and  
view them in logical groups.  
Sort your To Do List items either by due date, priority level, or  
category.  
Attach notes to individual To Do List items for a description or  
clarification of the task.  
To open To Do List:  
Press the To Do List application button on the front panel of your  
companion. To Do List opens to display the category of items you  
last viewed.  
To Do List button  
Note: Press the To Do List application button repeatedly to cycle  
through the categories in which you have items.  
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Memo Pad  
Memo Pad provides a place to take notes that are not associated  
with records in Date Book, Address Book, or To Do List.  
In Memo Pad, you can do the following:  
Take notes or write any kind of message on your PC companion.  
Drag and drop memos into popular computer applications like  
Microsoft Word when you synchronize using Palm™ Desktop for  
IBM WorkPad and HotSync® technology.  
Assign memos to categories so that you can organize and view  
them in logical groups.  
Write down phone numbers and other types of information. Later,  
you can copy and paste this information to other applications.  
To open Memo Pad:  
Press the Memo Pad application button on the front panel of your  
companion. Memo Pad opens to display the last Memo Pad screen  
that you viewed.  
Memo Pad button  
Note: Press the Memo Pad application button repeatedly to cycle  
through the categories in which you have memos.  
Calculator  
Calculator enables you to perform addition, subtraction,  
multiplication, and division.  
In Calculator, you can do the following:  
Perform basic calculations.  
Store and retrieve values.  
Display the last series of calculations, which is useful for  
confirming a series of “chain” calculations.  
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To open Calculator:  
Tap the Calculator icon  
®
next to the Graffiti writing area.  
Expense  
Expense lets you keep track of your expenses and then transfer  
the information to a spreadsheet on your computer.  
In Expense, you can do the following:  
Record dates, types of expenses, amount spent, payment method,  
and other details associated with any money that you spend.  
Assign expense items to categories so that you can organize and  
view them in logical groups.  
Keep track of vendors (companies) and people involved with each  
particular expense.  
Log miles traveled for a particular date or expense category.  
Sort your expenses by date or expense type.  
Transfer your expense information to a Microsoft Excel  
spreadsheet (version 5.0 or later) on your computer. (Microsoft  
Excel is not included in the WorkPad c3 companion package.)  
To open Expense:  
1. Tap the Applications icon  
.
2. Tap the Expense icon  
.
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Common tasks  
The tasks described in this section use the term “records” to refer to an  
individual item in any of the basic applications: a single Date Book  
event, Address Book entry, To Do List item, Memo Pad memo, or  
Expense item.  
Creating records  
You can use the following procedure to create a new record in Date  
Book, Address Book, To Do List, Memo Pad, and Expense.  
To create a record:  
1. Select the application in which you want to create a record.  
2. Tap New.  
3. In Date Book only: Select start and end times for your appointment  
and tap OK.  
4. Enter text for the record.  
5. (Optional) Tap Details to select attributes for the record.  
6. In Address Book and Memo Pad only: Tap Done.  
There is no need to save the record because your companion saves it  
automatically.  
Editing records  
After you create a record, you can change, delete, or enter new text at  
any time. Two screen features tell you when your companion is in  
editing mode:  
A blinking cursor  
One or more edit lines  
Blinking cursor  
Edit line  
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Entering text  
For information on how to enter text using Graffiti writing, the  
onscreen keyboard, or the keyboard attached to your computer, see  
Chapter 2.  
Edit menu  
The Edit menu is available with any screen where you enter or edit  
text. In general, commands available in the Edit menu apply to text  
that you select in an application.  
To select text in an application:  
1. Tap the beginning of the text that you want to select.  
2. Drag the stylus over the text to highlight it (in black).  
Note:  
You can drag across the text to select additional words, or  
drag down to select a group of lines.  
The following commands may appear in an Edit menu:  
Undo  
Reverses the action of the last edit command. For  
example, if you used Cut to remove text, Undo  
restores the text you removed. Undo also  
reverses deletions done by using backspace.  
Cut  
Removes the selected text and stores it  
temporarily in the memory of your companion.  
You can paste the text you cut into another area  
of the current application or into a different  
application.  
Copy  
Paste  
Copies the selected text and stores it  
temporarily in the memory of your companion.  
You can paste the text that you copy into  
another area of the current application or into a  
different application.  
Inserts the text that you cut or copied at the  
selected point in a record. The text you paste  
replaces any selected text. If you did not  
previously cut or copy text, Paste does nothing.  
Select All  
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Selects all of the text in the current record or  
screen. This enables you to cut or copy all of the  
text and paste it elsewhere.  
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Keyboard  
Opens the onscreen keyboard. When you finish  
with the onscreen keyboard, tap Done.  
Graffiti Help  
Opens screens that show all the Graffiti  
character strokes. Use this command anytime  
you forget a stroke for a character.  
Deleting records  
To delete a record in any of the basic applications:  
1. Select the record you want to delete.  
2. Tap the Menu icon  
.
3. Tap Record, and then tap the Delete command:  
Date Book: Delete Event  
Address Book: Delete Address  
To Do List: Delete Item  
Memo Pad: Delete Memo  
Expense: Delete Item  
A confirmation dialog box appears. If you want to save a copy of  
the deleted item to an archive file in Palm Desktop for IBM  
WorkPad, be sure that the check box is checked. If you do not want  
to save a copy, tap the check box to remove the check.  
4. Tap OK.  
If you choose to save a copy of the selected item, your companion  
transfers it to the archive file on your desktop the next time you  
perform a HotSync operation.  
Other ways to delete records  
You can also delete records in the following ways:  
In the Details dialog box of the application, tap Delete, and then  
tap OK.  
Delete the text of the record.  
Note:  
In Date Book, if you delete the text of a repeating event,  
you delete all instances of that event.  
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Purging records  
Over time, as you use Date Book, To Do List, and Expense, you will  
accumulate records in these applications that have outlived their  
usefulness. For example, events that occurred months ago remain in  
the Date Book, and To Do List items that you marked as completed  
remain in the list, as do Expense items.  
All these outdated records take up memory on your companion, so it  
is a good idea to remove them by using Purge. If you think Date Book  
or To Do List records might prove useful later, you can purge them  
from your companion and save them in an archive file.  
Purging is also available in Mail. See Chapter 5 for more information.  
Purging is not available in Address Book or Memo Pad, so delete  
outdated records from these applications.  
To purge records:  
1. Open the application.  
2. Tap the Menu icon  
.
3. Tap Record, and then tap Purge.  
A confirmation dialog box appears.  
Date Book: Tap the pick list and select how old a record must be  
to be purged. Purge deletes repeating events if the last of the se-  
ries ends before the date that you purge records.  
Date Book, To Do List: If you want to save a copy of the purged  
records to an archive file on your desktop, be sure that the check  
box is checked. If you do not want to save a copy, tap the check  
box to remove the check box.  
4. Tap OK.  
If you chose to save a copy of the purged records, your companion  
transfers them to an archive file on your desktop the next time you  
perform a HotSync operation.  
Note: Purging does not happen automatically. You must tap the  
command to make it happen.  
Exchanging and updating data: HotSync operations  
The HotSync process automatically synchronizes — that is, exchanges  
and updates — data between your companion and Palm Desktop for  
IBM WorkPad. Changes you make on your companion or Palm  
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Desktop for IBM WorkPad appear in both places after a HotSync  
operation. HotSync technology synchronizes only the needed  
portions of files, thus reducing synchronization time.  
You can synchronize your data by connecting your companion  
directly to your computer with the cradle or indirectly with a  
WorkPad c3 Modem or network. See Chapter 6 for information about  
performing HotSync operations via a modem or network.  
Performing a HotSync operation for the first time  
The first time you synchronize your data, you need to enter user  
information on both the companion and Palm Desktop for IBM  
WorkPad. After you enter this information and synchronize, the  
HotSync Manager recognizes your companion and does not ask for  
this information again.  
If you are a System Administrator preparing several PC companions  
performing the following steps.  
Important: You must perform your first HotSync operation with a  
local, direct connection, rather than using a modem.  
The following steps assume that you have already installed the Palm  
Desktop for IBM WorkPad. If you have not installed this software, see  
“Installing Palm Desktop for IBM WorkPad” in Chapter 1 for details.  
To perform a local HotSync operation:  
1. Insert your companion into the cradle.  
Tip:  
The bottom edge of the companion should align smoothly  
with the cradle when it is inserted properly.  
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2. If the HotSync Manager is not running, start it: click the Windows  
Start button, choose Programs, choose the Palm Desktop for IBM  
WorkPad program group, and then choose HotSync Manager.  
Alternatively, you can start Palm Desktop for IBM WorkPad which  
automatically opens the HotSync Manager.  
3. Press the HotSync button  
on the cradle.  
Note:  
If you are using an optional HotSync cable instead of a  
cradle, click the HotSync icon in the Windows system tray  
and select Local from the menu.  
Important: The first time you perform a HotSync operation, you  
must enter a user name in the New User dialog box and  
click OK. Every companion should have a unique name.  
To prevent loss of a user’s data, never try to synchronize  
more than one companion to the same user name.  
The HotSync Progress dialog box appears and synchronization  
begins.  
4. Wait for a message on your companion indicating the process is  
complete.  
After the HotSync process is complete, you can remove your  
companion from the cradle.  
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Categorizing records  
Categorize records in the Address Book, To Do List, Memo Pad, and  
Expense applications so that they are grouped logically and are easy  
to review. (You can also categorize applications. See “Using the  
Applications Launcher” in Chapter 3 for more information.)  
When you create a record, your companion automatically places it in  
the category that is currently displayed. If the category is All, your  
companion assigns it to the Unfiled category. You can leave an entry  
as Unfiled or assign it to a category at any time.  
You can define up to 15 categories for each application.  
Default categories  
Your companion comes with two default categories: Business and  
Personal. In addition, the Address Book contains the QuickList  
category, which you can use as a quick reference of names, addresses,  
and phone numbers (such as emergency numbers, doctor, lawyer,  
etc.).  
Expense contains two default categories, New York and Paris, to show  
how you might sort your expenses for different business trips.  
You can rename or delete these default categories.  
Note: The illustrations shown are from Address Book, but you can  
use these procedures in all the applications in which categories  
are available. Categorizing is not available in Date Book.  
To move a record into a category:  
1. Select the record you want to categorize.  
2. In Address Book only: Tap Edit.  
3. Tap Details.  
4. Tap the Category pick list to display the list of available categories.  
5. Select the category for the record.  
6. Tap OK.  
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To display a category of records:  
1. Tap the category pick list in the upper-right corner of the List  
screen.  
Tap here  
2. Select the category you want to view.  
The List screen now displays only the records assigned to that  
category.  
Tip:  
Pressing an application button on the front panel of the  
companion toggles through all the categories of that  
application.  
To define a new category:  
1. Tap the category pick list in the upper-right corner of the screen.  
Tap here  
2. Tap Edit Categories.  
3. Tap New.  
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4. Enter the name of the new category, and then tap OK.  
5. Tap OK.  
You can assign any of your records to the new category.  
To rename a category:  
1. Tap the category pick list in the upper-right corner of the screen.  
2. Tap Edit Categories.  
3. Select the category that you want to rename, and then tap Rename.  
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4. Enter the new name for the category, and then tap OK.  
5. Tap OK.  
Tip:  
You can group the records in two or more categories into one  
category by giving the categories the same name. For example,  
if you change the name of the Personal category to Business,  
all records formerly in the Personal category appear in the  
Business category.  
Finding records  
Your companion offers several ways to find information quickly:  
All applications: Find locates any text that you specify, always  
starting with the current application.  
Date Book, To Do List, Memo Pad: Phone Lookup displays the Address  
List screen and lets you add the information that appears in this  
list to a record.  
Address Book: The Look Up line lets you enter the first letters of a  
name to scroll immediately to that name.  
Expense: Lookup displays the names in your Address Book that  
have data in the Company field. You can add these names to a list  
of attendees associated with an Expense record.  
Looking up Address Book records  
When working with Address Book, the scroll button on the front panel  
of the companion makes it easy to navigate among your address  
entries.  
In the Address List screen, the scroll button moves up or down an  
entire screen of records. If you hold down the scroll button, you  
accelerate the scrolling and display every third screen.  
In the Address View screen, the scroll button moves to the  
previous or next address record.  
You can also use the Address List Look Up feature to quickly scroll to  
any of your Address Book entries.  
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To look up an Address Book record:  
1. Display the Address List screen.  
2. Enter the first letter of the name you want to find.  
Look Up line  
The list scrolls to the first entry that begins with that letter. If  
you write another letter, the list scrolls to the first entry that  
starts with those two letters. For example, writing an “s” scrolls  
to “Sands,” and writing “sm” scrolls further to “Smith.” If you  
sort the list by company name, the Look Up feature scrolls to  
the first letter of the company name.  
3. Tap the record to view its contents.  
Using Find  
You can use Find to locate any text that you specify, in any  
application.  
To use Find:  
1. Tap the Find icon  
.
Tip:  
If you select text in an application before you tap Find, the  
selected text automatically appears in the Find dialog box.  
2. Enter the text that you want to find.  
Find is not case-sensitive. For example, searching for the name  
“davidson” also finds “Davidson.”  
Find locates any words that begin with the text you enter. For  
example, searching for “plane” finds “planet,” but not “air-  
plane.”  
3. Tap OK.  
Find searches for the text in all records and all notes.  
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As your companion searches for the text, you can tap Stop at  
any time. You may want to do this if the entry you want ap-  
pears before your companion finishes the search. To continue  
the search after you tap Stop, tap Find More.  
4. Tap the text that you want to review.  
Using Phone Lookup  
Phone Lookup displays the Address List screen and lets you add the  
information that appears in this list to a record.  
To use Phone Lookup:  
1. Display the record in which you want to insert a phone number.  
The record can be in Date Book, To Do List, or Memo Pad.  
2. Tap the Menu icon  
.
3. Tap Options, and then tap Phone Lookup.  
4. Begin to spell the last name of the name you want to find.  
The list scrolls to the first record in the list that starts with the  
first letter you enter. Continue to spell the name you are looking  
for, or when you see the name, tap it.  
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5. Tap Add.  
The name you selected, along with the other information associated  
with it, is pasted into the record you selected in step 1.  
Phone Lookup tips  
Write the Graffiti Command stroke “/L” to activate the Phone Lookup  
feature. You can also activate it in the following circumstances:  
While entering text: For example, to insert the full name and phone  
number for someone with the last name “Williams,” write the  
Graffiti characters for “Wi” and then the Phone Lookup  
Command stroke “/L.”  
Assuming you have only one Address Book record that begins  
with “Wi,” your companion inserts the full name “Williams” (and  
its associated information). If you have more than one name that  
begins with “Wi,” the Phone Lookup screen appears and  
highlights the first record that begins with “Wi.”  
For selected text: Drag to highlight the text, and then write the Phone  
Lookup Command stroke “/L.” Your companion replaces the  
selected text and adds the name and its associated information.  
Looking up names to add to expense records  
In Expense, Lookup displays the names in your Address Book that  
have data in the Company field. You can add these names to a list of  
attendees associated with an Expense record.  
To add names to an Expense record:  
1. Tap the Expense record to which you want to add names.  
2. Tap Details.  
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3. Tap Who.  
Tap here  
4. Tap Lookup.  
The Attendees Lookup screen displays all the names in your  
Address Book that have data in the Company field.  
5. Select the name you want to add, and then tap Add.  
The name appears in the Attendees screen.  
6. Repeat steps 4 and 5 to add more names.  
7. Tap Done.  
8. Tap OK.  
Sorting lists of records  
You can sort lists of records in various ways, depending on the  
application. Sorting is available in applications that have List screens:  
Address Book, To Do List, Memo Pad, and Expense.  
Note: You can also assign records to categories. See “Categorizing  
records” earlier in this chapter.  
To sort records in To Do List and Expense:  
1. Open the application to display the List screen.  
2. Tap Show.  
3. Tap the Sort by pick list and select an option.  
4. Tap OK.  
To sort records in Address Book and Memo Pad:  
1. Open the application to display the List screen.  
2. Tap the Menu icon  
.
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3. Tap Options, and then tap Preferences.  
Address Book:  
Memo Pad:  
4. Do one of the following:  
Address Book: Tap the setting you want.  
Memo Pad: Tap the Sort by pick list and select Alphabetic or  
Manual.  
5. Tap OK.  
To sort the Memo List manually, tap and drag a memo to a new  
location in the list.  
Note: To make the list of your memos appear in Palm Desktop for  
IBM WorkPad as you manually sorted it on your companion,  
open Memo Pad in Palm Desktop for IBM WorkPad and click  
List by. Then select Order on handheld.  
Making records private  
In all basic applications except Expense, you can make individual  
records private. Private records remain visible and accessible,  
however, until you select the Security setting to hide all private  
records. See “Security” in Chapter 3 for more information.  
Hiding private records  
You can hide records that you mark as private. If you define a  
password for your companion, you must enter it to display private  
records.  
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To hide private records:  
1. Tap the Applications icon  
2. Tap Security.  
.
3. Tap Hide.  
Tap Hide  
4. Tap Hide to confirm that you want to hide private records.  
To display private records:  
1. Tap the Applications icon  
2. Tap Security.  
.
3. Tap Show.  
If you do not have a password, hidden records become visible.  
If you have a password, the Show Private Records dialog box  
appears. Go to step 4.  
Tap Show  
4. Enter your password, and then tap Show.  
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To make a record private:  
1. Display the entry that you want to make private.  
2. Tap Details.  
3. Tap the Private check box to select it.  
4. Tap OK.  
Attaching notes  
In all basic applications except Memo Pad, you can attach a note to a  
record. A note can be up to several thousand characters long. For  
example, for an appointment in Date Book, you can attach a note with  
directions to the location.  
To attach a note to a record:  
1. Display the entry to which you want to add a note.  
2. In Address Book only: Tap Edit.  
3. Tap Details.  
4. Tap Note.  
5. Enter your note.  
6. Tap Done.  
A small note icon appears at the right side of any item that has a note.  
Note icon  
To review or edit a note:  
1. Tap the Note icon  
.
.
To delete a note:  
1. Tap the Note icon  
2. Tap Delete.  
3. Tap Yes.  
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Choosing fonts  
In all basic applications except Expense, you can change the font style  
to make text easier to read. You can choose a different font style for  
each application.  
Large font  
Small font  
Bold font  
To change the font style:  
1. Open an application.  
2. Tap the Menu icon  
.
3. Tap Options, and then tap Font.  
4. Tap the font style you want to use.  
Tap here for bold font  
Tap here for large font  
Tap here for small font  
5. Tap OK.  
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Application-specific tasks  
Date Book  
When you open Date Book, the screen shows the current date and a  
list of times for a normal business day.  
Scheduling an event  
A record in Date Book is called an “event.” An event can be any kind  
of activity that you associate with a day. You can enter a new event on  
any of the available time lines.  
When you schedule an event, its description appears on the time line,  
and its duration is automatically set to one hour. You can easily  
change the start time and duration for any event.  
Note: It is possible to schedule events that overlap, but Date Book  
makes it easy to find such conflicts. See “Spotting event  
conflicts” later in this chapter.  
You can also schedule events in your Date Book that occur on a  
particular date but have no specific start or end times, such as  
birthdays, holidays, and anniversaries. These are referred to as  
“untimed events.” Untimed events appear at the top of the list of  
times, marked with a diamond. You can have more than one untimed  
event on a particular date.  
You can also schedule a repeating event, such as a weekly meeting,  
and continuous events, such as a three-day conference or a vacation.  
To schedule an event for the current day:  
1. Tap the time line that corresponds to the beginning of the event.  
Tap a time  
line  
Time bar  
shows  
duration  
Enter event  
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2. Enter a description of the event. You can enter up to 255 characters.  
3. If the event is one hour long, skip to step 7. If the event is longer or  
shorter than an hour, tap the time of the event to open the Set Time  
dialog box.  
Tap the  
time of an  
event  
Tip:  
You can also open the Set Time dialog (to select a start  
time) by making sure no event is selected, and then  
writing a number on the number side of the Graffiti  
writing area.  
4. Tap the time columns on the right side of the Set Time dialog to set  
the Start Time.  
Tap to scroll to  
earlier hours  
Start Time  
highlighted  
Tap to change  
hours  
Tap to change  
minutes  
Tap to scroll to  
later hours  
5. Tap the End Time box, and then tap the time columns to set the  
End Time.  
6. Tap OK.  
7. Tap a blank area of the screen to deselect the event. A vertical line  
appears next to the time, indicating the duration of the event.  
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To schedule an event for another day:  
1. Select the date you want for the event by doing one of the  
following:  
Tap the day of the week that you want in the date bar at the top of  
the screen. If necessary, tap the Previous week or Next week scroll  
arrows to move to another week.  
Previous  
week  
Next  
week  
Tap to select a day of  
the current week  
Tip:  
You can also use the scroll button on the front panel of  
your companion to move forward or backward one day at  
a time.  
Tap Go To at the bottom of the screen to open the Go to Date  
dialog box. Select a date by tapping a year, month, and day in the  
calendar.  
Previous year  
Next year  
Tap to select a  
month  
Tap to select a  
day  
Tap to select  
current date  
Tip:  
In the Go to Date dialog box, you can also use the scroll  
button on the front panel of the companion to move  
forward or backward one month at a time.  
2. After you locate the date, follow the steps for scheduling an event  
for the current day.  
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To schedule an untimed event:  
1. Select the date that you want for the event as described in “To  
schedule an event for another day.”  
2. Tap New.  
3. Tap OK, so that no start or end times are defined for the new event.  
Tip:  
You can also create a new untimed event by making sure  
no event is selected and then writing letters in the Graffiti  
writing area.  
4. Enter a description of the event.  
New  
untimed  
event  
No time  
selected  
5. Tap a blank area on the screen to deselect the untimed event.  
Note: If you create an event and decide later that there is no  
particular start or end time, you can easily change it to an  
untimed event. Tap the time of the event in the Date Book  
screen, tap No Time, and then tap OK.  
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Rescheduling an event  
You can easily make changes to your schedule with your companion.  
To reschedule an event:  
1. Tap the event you want to reschedule.  
2. Tap Details.  
3. To change the time, tap the Time box and select a new time.  
4. To change the date, tap the Date box and select a new date.  
5. Tap OK.  
Setting an alarm for an event  
The Alarm setting enables you to set an audible alarm for events in  
your Date Book. You can set an alarm to sound minutes, hours, or  
days before an event. The default Alarm setting is 5 minutes before the  
time of the event, but you can change this to any number of minutes,  
hours, or days.  
When you set an alarm, this icon  
appears to the far right of the  
event with the alarm. When the alarm tone sounds, a reminder  
message also appears onscreen.  
To set an alarm for an event:  
1. Tap the event to which you want to assign an alarm.  
2. Tap Details.  
3. Tap the Alarm check box to select it.  
The default setting, 5 Minutes, appears.  
4. Tap the pick list to select Minutes, Hours, or Days.  
5. Select the 5 and enter any number from 0 to 99 (inclusive) as the  
number of time units.  
Enter number of  
time units here  
Tap here to  
select unit of time  
6. Tap OK.  
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Alarm for untimed events: You can set a silent alarm for an untimed event.  
In this case, the alarm triggers at the specified period of minutes,  
hours, or days before midnight (beginning) of the day of the untimed  
event. No audible alarm sounds for an untimed event; instead, the  
reminder message appears onscreen.  
For example, you set an alarm for an untimed event that occurs on  
February 4th. If the alarm is set for 5 minutes, the reminder message  
appears at 11:55 PM on the night of February 3rd. The reminder  
remains onscreen until you turn on your companion and tap OK to  
dismiss it.  
Scheduling repeating or continuous events  
The Repeat function lets you schedule events that recur at regular  
intervals or extend over a period of consecutive days.  
A birthday is a good example of an event that repeats annually.  
Another example is a weekly guitar lesson that falls on the same day  
of the week and the same time of day.  
A business trip or a vacation is an example of a continuous event.  
To schedule a repeating or continuous event:  
1. Tap the event.  
Typically, a continuous event is an untimed event.  
2. Tap Details.  
3. Tap the Repeat box to open the Change Repeat dialog box.  
Tap the  
Repeat  
box  
4. Tap Day, Week, Month, or Year to set how often event repeats.  
For a continuous event, tap Day.  
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5. Enter a number that corresponds to how often you want the event  
to repeat on the Every line.  
For example, if you select Month and enter the number 2, the  
event repeats every other month.  
6. To specify an end date for the repeating or continuous event, tap  
the End on pick list and tap Choose Date. Use the date picker to  
select an end date.  
7. Tap OK.  
After you schedule a repeating or continuous event, this icon  
appears to the far right of the event.  
Considerations for repeating or continuous events: Keep the following points  
in mind.  
If you change the start date of a repeating event, your companion  
calculates the number of days you moved the event. Your  
companion then automatically changes the end date to maintain  
the duration of the repeating event.  
If you change the repeat interval (e.g., daily to weekly) of a  
repeating event, past occurrences (prior to the day on which you  
change the setting) are not changed, and your companion creates  
a new repeating event.  
If you change the date of an occurrence of a repeating event (e.g.,  
from January 14th to January 15th) and apply the change to all  
occurrences, the new date becomes the start date of the repeating  
event. Your companion adjusts the end date to maintain the  
duration of the event.  
If you change other repeat settings (e.g., time, alarm, private) of a  
repeating event and apply the change to all occurrences, your  
companion creates a new event. The start date of this new event is  
the day on which the setting is changed. Past occurrences (prior to  
the day of the change) are not changed.  
If you apply a change to a single occurrence of a repeating event  
(e.g., time), that occurrence no longer shows the Repeat icon  
.
Changing the Date Book view  
In addition to displaying the time list for a specific day, you can also  
display a whole week or month. You can also display the current time.  
To cycle through Day, Week, and Month views:  
Press the Date Book application button repeatedly to display the  
next view.  
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To display the current time:  
Tap the date in the date bar to display the current time. After a few  
seconds, the date reappears.  
Tap the date  
Current time displays  
Working in Week View: Week View shows the calendar of your events for  
an entire week. This view lets you quickly review your appointments  
and available time slots. In addition, the graphical display helps you  
spot overlaps and conflicts in your schedule.  
To display the Week View:  
1. Tap the Week View button.  
Week View  
2. Tap the navigation controls to move forward or backward a week  
at a time, or to display details of an event.  
Note:  
The Week View also shows untimed events and events  
that are before and after the range of times shown.  
Previous  
week  
Next  
week  
Tap for that day  
Bar indicates earlier event  
Dot indicates untimed event  
Bar indicates later event  
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3. Tap an event to show a description of the event.  
Event details  
Tap to show event details  
Tips for using Week View: Keep the following points in mind.  
To reschedule an event, tap and drag the event to a different time  
or day.  
Tap a blank time on any day to move to that day and have the time  
selected for a new event.  
Tap any day or date that appears at the top of the Week View to  
move directly to that day without selecting an event.  
The Week View shows the time span defined by the Start Time  
and End Time in the Date Book Preferences settings. If you have  
an event before or after this time span, a bar appears at the top  
or bottom of that day's column. Use the onscreen scroll arrows  
to scroll to the event.  
Spotting event conflicts  
With the ability to define specific start and end times for any event, it  
is possible to schedule events that overlap (an event that starts before  
a previous event finishes).  
An event conflict (time overlap) appears in the Week View as  
overlapping bars. The Day View displays overlapping brackets to the  
left of the conflicting times.  
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Event  
conflicts  
Working in Month View  
The Month View screen shows which days have events scheduled.  
Dots and lines in the Month View indicate events, repeating events,  
and untimed events.  
Previous/next month  
Dashed line indicates continuous event  
Dots on right side indicate events  
Dots below date indicate untimed events  
Month View button  
You can control the dots and lines that appear in the Month View. See  
“Options menu” later in this chapter.  
Tips for using Month View: Keep the following points in mind.  
Tap a day in the Month View to display that day in the Day View.  
Tap the scroll arrows in the upper-right corner to move forward or  
backward a month.  
Tap Go to to open the date selector and select a different month.  
Use the scroll button on the front panel of your companion to  
move between months. Press the upper half of the button to  
display the previous month, the lower half to display the next  
month.  
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Date Book menus, preferences, and display options  
Date Book menus are shown here for your reference, and Date Book  
features that are not explained elsewhere in this book are described  
here.  
See “Using menus” in Chapter 1 for information about choosing menu  
commands.  
Record menu  
Options menu  
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Display Options Allows you to change Date Book’s appearance  
and which events display.  
Show Time Bars. Activates the time bars that  
appear in the Day View. The time bars show  
the duration of an event and illustrate event  
conflicts.  
Compress Day View. Controls how times appear  
in the Day View. When Compress Day View  
is off, all time slots display. When it is on,  
start and end times display for each event, but  
blank time slots toward the bottom of the  
screen disappear to minimize scrolling.  
Month View settings. These check boxes apply to  
the Month View of the Date Book. You can  
activate any or all of these settings to show  
that you have Timed, Untimed, or Daily  
Repeating events in the Month View only.  
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Preferences  
Start/End Time. Defines the start and end times  
for Date Book screens. If the time slots you  
select do not fit on one screen, you can tap the  
scroll arrows to scroll up and down.  
Alarm Preset. Automatically sets an alarm for  
each new event. The silent alarm for untimed  
events is defined by minutes, days, or hours  
before midnight of the date of the event.  
Alarm Sound. Sets the tone of the alarm.  
Remind Me. Defines how many times the alarm  
sounds. The choices are Once, Twice, 3 Times,  
5 Times, and 10 Times.  
Play Every. Defines how often the alarm sounds.  
The choices are Minute,  
5 minutes, 10 minutes, and 30 minutes.  
About Date  
Book  
Shows version information for Date Book.  
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Address Book  
Address Book is the application in which you store name and address  
information about people or businesses.  
Creating an Address Book entry  
A record in Address Book is called an “entry.” You can create entries  
on your companion, or you can use Palm Desktop for IBM WorkPad  
to create entries on your computer and then download the entries to  
your companion with your next HotSync operation.  
Palm Desktop for IBM WorkPad also has data import capabilities that  
enable you to load database files into Address Book on your  
companion.  
See “Importing data” in Chapter 2 and Palm Desktop online Help for  
more information.  
To create a new Address Book entry:  
1. Press the Address Book application button  
companion to display the Address List.  
on the front of your  
2. Tap New.  
Cursor  
at Last  
name  
Tap New  
3. Enter the last name of the person you want to add to your  
Address Book.  
Note:  
The companion automatically capitalizes the first letter of  
each field (except numeric and e-mail fields). You do not  
have to use the Graffiti capital stroke to capitalize the first  
letter of the name.  
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4. Use the Next Field Graffiti stroke to move to the First Name field.  
Next Field  
Tip:  
You can also move to any field by tapping it directly.  
5. Enter the person's first name in the First Name field.  
6. Enter the other information that you want to include in this entry.  
7. Tap the scroll arrows to move to the next page of information.  
8. After you finish entering information, tap Done.  
Tap Done  
Tip:  
To create an entry that always appears at the top of the  
Address List, begin the Last name or Company field with a  
symbol, as in *If Found Call*. This entry can contain contact  
information in case you lose your companion.  
Selecting types of phone numbers  
You can select the types of phone numbers or e-mail addresses that  
you associate with an Address Book entry. Any changes you make  
apply only to the current entry.  
To select other types of phone numbers in an entry:  
1. Tap the entry that you want to change.  
2. Tap Edit.  
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3. Tap the pick list next to the label you want to change.  
Tap  
triangle  
4. Select a new label.  
Changing Address Entry details  
The Address Entry Details dialog box provides a variety of options  
that you can associate with an entry.  
To open the Address Entry Details dialog box:  
1. Tap the entry whose details you want to change.  
2. Tap Edit.  
3. Tap Details.  
4. Select any of the following settings:  
Show in List Select which type of phone or other information  
appears in the Address List screen. Your options  
are Work, Home, Fax, Other, and E-mail.  
Category  
Private  
Assign the entry to a category.  
Hide this entry when Security is turned on.  
Address Book menus  
Address Book menus are shown here for your reference, and Address  
Book features that are not explained elsewhere in this book are  
described here.  
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See “Using menus” in Chapter 1 for information about choosing menu  
commands.  
The Record and Options menus differ depending on whether you are  
displaying the Address List screen or the Address View screen.  
Record menus  
Address List  
Address View  
Options menus  
Address View  
Address List  
Preferences  
Remember last category. Determines how  
Address Book appears when you return to it  
from another application. If you select this  
check box, Address Book shows the last  
category you selected. If you clear it, Address  
Book displays the All category.  
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RenameCustom These custom fields appear at the end of the  
Fields  
Address Edit screen. Rename them to identify the  
kind of information you enter in them. The names  
you give the custom fields appear in all entries.  
About Address  
Book  
Shows version information for Address Book.  
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To Do List  
A To Do List item is a reminder of some task that you have to  
complete. A record in To Do List is called an “item.”  
To create a To Do List item:  
1. Press the To Do List application button  
companion to display the To Do List.  
on the front of your  
2. Tap New.  
New To  
Do item  
Tap New  
3. Enter the text of the To Do List item. The text can be longer than  
one line.  
4. Tap anywhere onscreen to deselect the To Do List item.  
Tip:  
If no To Do List item is currently selected, writing in the  
Graffiti writing area automatically creates a new item.  
Setting priority  
The priority setting for items lets you arrange the tasks in your To Do  
List according to their importance or urgency. The default setting for  
the To Do List is to arrange items by priority and due date, with  
priority 1 items at the top. If you have a number of items in your list,  
changing an item’s priority setting may move its position in the list.  
Note: When you create a new To Do List item, its priority is  
automatically set to level 1, the highest (most important) level.  
If you select another item first, however, the item you create  
appears beneath the selected item and is given the same  
priority as the selected item.  
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To set the priority of a To Do List item:  
1. Tap the Priority number on the left side of the To Do List item.  
Tap here  
Tap to  
select  
priority  
2. Tap the Priority number that you want to set (1 is most important).  
Checking off a To Do List item  
You can check off a To Do List item to indicate that you have  
completed it. You can set the To Do List to record the date that you  
complete the To Do List item, and you can choose to show or hide  
completed items. See “To Do Show Options” later in this chapter.  
To check off a To Do List item:  
Tap the check box on the left side of the item.  
Completed  
To Do List  
item  
Changing To Do List item details  
The To Do Item Details dialog box enables you to change settings for  
individual items.  
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To display the To Do Item Details dialog box:  
1. Tap the text of the item whose details you want to change.  
2. Tap Details.  
Setting a due date  
You can associate a due date with any To Do List item. You can also  
sort the items that appear in the list based on their due date.  
To set a due date for a To Do List item:  
1. In the Details dialog box, tap “No Date” to open the Due Date pick  
list.  
Tap here  
2. Tap the date that you want to assign the item:  
Today  
Assigns the current date.  
Assigns tomorrow’s date.  
Tomorrow  
One week later  
Assigns the date exactly one week from the  
current date.  
No Date  
Removes the due date from the item.  
Choose date  
Opens the date selector, where you can  
choose any date that you want for the item.  
3. Tap OK.  
Tip:  
If you turn on the Show Due Dates option in the To Do Show  
options dialog, you can tap directly on the due date in the To  
Do List to open the pick list shown in step 2.  
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To Do Show Options  
The Show Options dialog box enables you to control the appearance  
of To Do List.  
To change the Show Options settings:  
1. In To Do List, tap Show.  
2. Select any of the following settings:  
Show  
Completed  
Items  
Displays your completed items in the To Do  
List. If you turn off this setting, your To Do  
items disappear from the list when you  
complete (check) them.  
Items that no longer appear on the list because  
you turn off this setting have not been deleted.  
They are still in the memory of your  
companion. Purge completed items to remove  
them from memory.  
Show Only Due Shows only the items that are currently due,  
Items  
past due, or have no due date specified. When  
this setting is active, items that are not yet due  
do not appear in the list until their due date.  
Record  
Completion  
Date  
Replaces the due date with the actual date  
when you complete (check) the item. If you do  
not assign a due date to an item, the  
completion date still records when you  
complete the item.  
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Show Due Dates Displays the due dates associated with items  
in the To Do List and displays an exclamation  
mark next to items that remain incomplete  
after the due date passes.  
Show Priorities Shows the priority setting for each item.  
Show  
Shows the category for each item.  
Categories  
3. Tap OK.  
To Do List menus  
To Do List menus are shown here for your reference, and To Do List  
features that are not explained elsewhere in this book are described  
here.  
See “Using menus” in Chapter 1 for information about choosing menu  
commands.  
Record menu  
Options menu  
About To Do List Shows version information for To Do List.  
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Memo Pad  
A memo can contain up to 4,000 characters. The number of memos  
you can store is dependent only on the memory available on your  
companion. A record in Memo Pad is called a “memo.”  
To create a new memo:  
1. Press the Memo Pad application button  
companion to display the Memo List.  
on the front of your  
2. Tap New.  
Tap New  
Tip:  
In the Memo List screen, you can also begin writing in  
the Graffiti writing area to create a new memo. The first  
letter is automatically capitalized and begins your new  
memo.  
3. Enter the text you want to appear in the memo. Use the carriage  
return stroke to move down to new lines in the memo.  
4. Tap Done.  
Reviewing memos  
The first line of a memo appears in the Memo List. This makes it easy  
to locate and review your memos.  
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To review a memo:  
1. In the Memo List, tap the text of the memo.  
Tap a  
memo to  
reviewits  
contents  
2. Review or edit the text in the memo.  
3. Tap Done.  
Memo Pad menus  
Memo Pad menus are shown here for your reference, and Memo Pad  
features that are not explained elsewhere in this book are described  
here.  
See “Using menus” in Chapter 1 for information about choosing menu  
commands.  
The Record and Options menus differ depending on whether you are  
displaying the Memo List or an individual memo.  
Record menus  
Memo List  
Memo screen  
Options menus  
Memo List  
Memo screen  
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Go to Top of  
Page  
Moves to the top (first) line of the memo.  
Go to Bottom of Moves to the bottom (last) line of the memo.  
Page  
Preferences  
Displays the Memo Preferences dialog box,  
where you define the sort order for memos.  
About Memo  
Pad  
Shows version information for Memo Pad.  
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Calculator  
The Calculator includes several buttons to help you perform  
calculations.  
Clears the last number you entered. Use this  
button if you make a mistake while entering a  
number in the middle of a calculation. This button  
enables you to re-enter the number without  
starting the calculation over.  
Clears the entire calculation and enables you to  
begin a fresh calculation.  
Toggles the current number between a negative  
and positive value. If you want to enter a negative  
number, enter the number first and then press the  
+/- button.  
Places the current number in memory. Each  
new number you enter with the M+ button is  
added to the total already stored in memory. The  
number that you add can be either a calculated  
value or any number you enter by pressing the  
number buttons. Pressing this button has no  
effect on the current calculation (or series of  
calculations); it merely places the value into  
memory until it is recalled.  
Recalls the stored value from memory and inserts  
it in the current calculation.  
Clears any value that is stored in the Calculator  
memory.  
Recent Calculations  
The Recent Calculations command enables you to review the last  
series of calculations and is particularly useful for confirming a series  
of “chain” calculations.  
To display recent calculations:  
1. Tap the Menu icon  
.
2. Tap Options, and then tap Recent Calculations.  
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3. After you finish reviewing the calculations, tap OK.  
Calculator menus  
Calculator menus are shown here for your reference, and Calculator  
features that are not explained elsewhere in this book are described  
here.  
See “Using menus” in Chapter 1 for information about choosing menu  
commands.  
Options menus  
About  
Shows version information for Calculator.  
Calculator  
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Expense  
Expense enables you to record the date, expense type, and the amount  
that you spent. A record in Expense is called an “item.” You can sort  
your Expense items into categories or add other information that you  
want to associate with the item.  
To create an Expense item:  
1. Tap the Applications icon  
2. Tap Expense.  
.
3. Tap New.  
Cursor  
of new  
item  
Tap New  
Tip:  
You can also create a new Expense item by writing on the  
number side of the Graffiti writing area while in the  
Expense List screen. The first number you write begins  
your new Expense item.  
4. Enter the amount of the expense.  
5. Tap the Expense type pick list and select a type from the list.  
Tap here  
Note: As soon as you select an expense type, your companion saves  
your entry. If you do not select an expense type, it does not  
save the entry.  
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Tip:  
A quick way to create a new Expense item is to make sure that  
no Expense item is selected in the Expense List, write the first  
letter(s) of the expense type, and then write the numerical  
amount of the Expense item. This technique takes advantage  
of the automatic fill feature. See “Options menu” later in this  
chapter for details.  
Changing the date of an Expense item  
Initially, Expense items appear with the date you enter them. You can  
use Expense to change the date associated with any Expense item.  
To change the date of an Expense item:  
1. Tap the Expense item you want to change.  
2. Tap the date of the selected item.  
Tap date  
3. Tap the new date.  
Entering receipt details  
Expense provides a variety of options that you can associate with an  
item. These options appear in the Receipt Details dialog box.  
To open the Receipt Details dialog box:  
1. Tap the Expense item to which you want to assign details.  
2. Tap Details.  
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3. Select any of the following options:  
Category  
See “Categorizing records” earlier in this  
chapter.  
Type  
Opens a pick list of expense types.  
Payment  
Lets you choose the payment method used to  
pay the Expense item. If the item is prepaid  
(such as airline tickets supplied by your  
company), you can choose Prepaid to place  
your expense in the appropriate company-  
paid cell of your printed expense report  
spreadsheet. See “Transferring your data to  
Microsoft Excel” later in this chapter for more  
information.  
Currency  
Enables you to choose the type of currency  
used to pay the Expense item. The default  
currency unit is defined in the Preferences  
dialog (see See “Options menu” later in this  
chapter). You can also display up to four other  
common types of currency. See “Customizing  
the Currency pick list” later in this chapter for  
more information.  
Vendor and City Lets you record the name of the vendor  
(usually a company) associated with the  
expense and the city where the expense was  
incurred. For example, a business lunch might  
be at Rosie's Cafe (Vendor) in San Francisco  
(City).  
Attendees  
See “Looking up names to add to expense  
records” earlier in this chapter.  
4. Tap OK.  
Customizing the Currency pick list  
You can select the currencies and symbols that appear in the Currency  
pick list.  
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To customize the Currency pick list:  
1. Tap the Currency pick list in the Receipt Details dialog box, and  
then select Edit currencies.  
Tap Edit  
currencies  
2. Tap each Currency pick list and select the country whose currency  
you want to display on that line.  
3. Tap OK to close the Select Currencies dialog box.  
4. Tap OK.  
Defining a custom currency symbol  
If the currency you want to use is not in the list of countries, you can  
create your own custom country and currency symbol.  
To define a custom currency symbol:  
1. Tap the Menu icon  
.
2. Tap Options, and then tap Custom Currencies.  
3. Tap one of the four Country boxes.  
Tap a Country  
box  
4. Enter the name of the country and the symbol that you want to  
appear in Expense.  
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5. Tap OK to close the Currency Properties dialog box.  
6. Tap OK.  
Note: If you want to use your custom currency symbol as the default  
for all Expense items, select the symbol in the Preferences  
dialog box. If you want to use your custom currency symbol  
only for a particular Expense item, select the symbol in the  
Receipt Details dialog box associated with that item.  
Show Options  
Show Options define the sort order and other settings that relate to  
your Expense items.  
To open the Show Options dialog box:  
1. In the Expense List, tap Show.  
2. Select any of the options.  
Tap Show  
Sort by  
Enables you to sort expense items by date or  
type.  
Distance  
Enables you to display Mileage entries in miles  
or kilometers.  
Show currency  
Shows or hides the currency symbol in the  
Expense List.  
3. Tap OK.  
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Transferring your data to Microsoft Excel  
After you enter your expenses into the Expense application on your  
companion, Palm Desktop for IBM WorkPad enables you to view and  
print the data with your computer.  
Note: You need Microsoft Excel version 5.0 (or later) to view and  
print your Expense data using one of the provided templates.  
Microsoft Excel is not included with the WorkPad c3  
companion package. The procedures in this section also  
assume that you have installed Palm Desktop for IBM  
WorkPad. See “Palm Desktop software for IBM WorkPad” in  
Chapter 1 for more information.  
Creating or printing an expense report  
Palm Desktop for IBM WorkPad makes it quick and easy to view and  
print your Expense data in a Microsoft Excel spreadsheet.  
To create or print an expense report:  
1. Perform a HotSync operation to transfer your latest Expense data  
to your computer.  
2. Click Expense in Palm Desktop for IBM WorkPad to open  
Microsoft Excel and the Expense Report configuration dialog box.  
Note:  
If you launch Expense from the Start menu instead of  
Palm Desktop for IBM WorkPad, you must first choose  
your companion user name.  
3. Click the expense category that you want.  
Click to select  
Categories  
Tip:  
You can press Ctrl+click to select multiple categories. To  
print the expenses associated with all of your Expense  
categories, select All in the Categories group.  
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4. If you want to define an end date for the expense report, enter the  
date in the End Date box.  
Note:  
If you do not specify an end date, all expense entries for  
the selected categories appear — up to the date of the last  
HotSync operation.  
5. Do one of the following:  
Click Print to display the expense report in the Print Preview  
window, and then click Print in the Microsoft Excel window to  
print your expense report.  
Click Create to display a Microsoft Excel spreadsheet contain-  
ing your expense data. Your data appears in Microsoft Excel  
spreadsheet form. You can enter information, make formatting  
changes, and save and print the file in the normal manner.  
Using expense report templates  
Palm Desktop for IBM WorkPad includes several expense report  
templates. When you use one of these templates, you can edit your  
expense data in Microsoft Excel.  
The templates have the extension .xlt and are stored in the template  
folder in the Palm Desktop for IBM WorkPad directory on your  
computer. To see what a template looks like before you use it, open the  
template in Microsoft Excel. For example, the template Sample2.xlt  
looks like this:  
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If you want to streamline or customize your expense reports, you can  
change these templates. For example, you can add your company  
name to a template. See Appendix C for information on changing  
templates.  
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To view your expense data using a Microsoft Excel template:  
1. Display your expense data in a Microsoft Excel spreadsheet as  
described in the previous procedure.  
2. Click Options.  
Enter name and  
other information  
Choose expense  
template  
3. Enter name, department, and other information as necessary for  
your expense report.  
4. Click the Templates menu; then select an expense template.  
Note:  
If you want to create your own custom expense template  
and have it appear in the Templates menu, see Appendix  
C for more information.  
5. Click OK.  
Expense menus  
Expense menus are shown here for your reference, and Expense  
features that are not explained elsewhere in this book are described  
here.  
See “Using menus” in Chapter 1 for information about choosing menu  
commands.  
Record menu  
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Options menu  
Preferences  
Use automatic fill. Lets you select an expense  
type by writing the first letter of an expense  
type in the Graffiti writing area. For example,  
if you write the letter “T,” it enters the “Taxi”  
expense type. Writing “T” and then “E” enters  
“Telephone” which is the first expense type  
beginning with the letters “TE.”  
Default currency. Sets the default currency  
symbol for Expense.  
About Expense Shows version information for Expense.  
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Chapter 5  
Communicating Using  
Your Companion  
The previous chapter described the features of your WorkPad c3  
companion that help you stay organized. This chapter describes the  
features that help you stay connected.  
Managing desktop E-Mail: Using your companion, you can read, reply  
to, compose, and delete e-mail from your desktop E-Mail  
application while you are away from your desk.  
IR beaming: The infrared port located at the top of your companion  
lets you send data from your companion — including entire  
applications — to any other infrared-enabled WorkPad  
companion or other Palm Computing® platform device nearby.  
Managing desktop E-Mail  
away from your desk  
Mail lets you manage the e-mail that you send and receive  
through the E-Mail application on your desktop computer. You  
can read, reply to, compose, and delete e-mail on your  
companion; but to send or receive e-mail, you must perform a  
®
HotSync operation either locally, using the companion cradle, or  
remotely, using a WorkPad c3 Modem.  
The key to Mail is that it truly synchronizes the mail in the Inbox of  
your desktop E-Mail application with the mail on your companion.  
For example, if you delete e-mail items from Mail, your next HotSync  
operation also deletes the e-mail items from your desktop E-Mail  
application, so you never have to delete e-mail items twice. Similarly,  
if you read an e-mail item on your companion and leave it in your  
Inbox, your next HotSync operation marks it as read in your desktop  
E-Mail application.  
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In Mail, you can do the following:  
View, delete, file, and reply to incoming mail.  
Create outgoing e-mail items and drafts of e-mail items.  
Create simple or complex filters, which allow you to decide the  
type of e-mail that your companion retrieves from your desktop  
E-mail application.  
Use your companion in its cradle to send and retrieve e-mail items  
from your desktop E-Mail application.  
Setting up Mail on the desktop  
Before you use Mail for the first time, make sure your desktop E-Mail  
application is up and running. You must also set up Palm™ Desktop  
for IBM WorkPad for use with your desktop E-Mail application.  
Your companion supports a number of desktop E-Mail applications,  
such as Microsoft Exchange (version 4.0 or higher), Eudora (version  
3.0.3 or higher), and Lotus cc:Mail (versions 2.5, 6.0, and 7.0). You can  
see the full list of the supported applications when you set up Mail.  
If your desktop E-Mail application does not appear on the list, you  
may still be able to manage your desktop E-Mail application from  
your companion by means of special connection software, called a  
conduit, that lets you synchronize your desktop E-Mail application  
and your companion. Contact the vendor of your E-Mail application  
or visit the web site http://www.palm.com for more information.  
Note: The following instructions assume that you have already  
installed Palm Desktop for IBM WorkPad on your computer  
and that you did not set up Mail during the installation. If you  
have not yet installed the Palm Desktop for IBM WorkPad, the  
installation procedure prompts you to set up Mail as part of  
the Palm Desktop for IBM WorkPad installation.  
To set up Mail:  
1. Click Start in the Windows taskbar.  
2. Highlight Programs, highlight Palm Desktop for IBM WorkPad,  
and then click Mail Setup to begin setup.  
3. Follow the instructions onscreen to set up your companion for use  
with your desktop E-Mail application.  
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To select HotSync options:  
1. Click the HotSync icon  
right corner of the taskbar).  
in the Windows system tray (bottom-  
2. Choose Custom.  
Tip:  
You can also choose Custom from the HotSync menu in  
Palm Desktop for IBM WorkPad.  
3. Select Mail in the list box.  
4. Click Change.  
5. Click one of the following settings:  
Synchronize Synchronizes the mail on your companion and  
the files  
your desktop E-Mail application.  
Desktop  
overwrites  
handheld  
Replaces the mail on your companion with the  
mail in your desktop E-Mail application. You  
should use this option only if, for some reason, the  
two inboxes get out of sync. This setting applies for  
only one HotSync operation and then reverts back  
to the default setting.  
Do Nothing  
Turns off communication between your  
companion and desktop E-Mail application. This  
setting applies for only one HotSync operation and  
then reverts back to the default setting.  
Set As  
Default  
Changes the default setting on an ongoing basis.  
(When you first set up Mail, Synchronize the files  
is the default setting.)  
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Tip:  
To turn off Mail, select Do Nothing and then select the Set As  
Default check box.  
To change your Mail setup options:  
1. Click the HotSync icon  
2. Choose Custom.  
in the Windows system tray.  
Tip:  
You can also choose Custom from the HotSync menu in  
Palm Desktop for IBM WorkPad.  
3. Select Mail in the list box.  
4. Click Change.  
5. Modify your settings as needed.  
6. Click OK.  
Synchronizing Mail with your E-Mail application  
After you enable and configure Mail, you need to perform a HotSync  
operation to synchronize Mail with your desktop E-Mail application.  
For a complete explanation of HotSync technology, see Chapter 6.  
Opening the Mail application on your companion  
To open Mail:  
1. Tap the Applications icon  
2. Tap the Mail icon  
.
.
Viewing e-mail items  
The Message List displays a list of your incoming e-mail, who sent  
them, and the date they were received. E-mail items you have read  
have a check next to them. High-priority e-mail items appear in bold.  
Previously read  
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To open an e-mail item:  
Tap an e-mail item to open it.  
Header mode icons  
Recipient  
Subject  
Sender  
Time and date sent  
E-mail body  
To close an e-mail item:  
Tap Done to close the e-mail item.  
Displaying full header information  
By default, Mail displays abbreviated header information, which  
comprises only the From: and Subj: fields. The full header provides  
complete information about the sender, receiver, and copied  
recipients, in addition to the subject and date the e-mail item was  
created. Mail uses the header type you select for all your e-mail items.  
To display full header information:  
1. Open an e-mail item.  
2. Tap the Complete Header icon.  
Tip:  
To redisplay the abbreviated header, tap the Abbreviated  
Header icon.  
Creating e-mail items  
You create e-mail items with your companion the same way you  
create e-mail with your desktop E-mail application: you identify the  
recipient(s) of the e-mail item, define a subject, and create the body of  
the e-mail item.  
You create original e-mail items and replies in the New Message  
screen. All e-mail items must, at the very least, contain information in  
the To: and Subj: fields.  
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To create an e-mail item:  
1. Tap New.  
Tap New  
Tip:  
You can also create an e-mail item by tapping New from  
the Message menu.  
2. Enter the e-mail address of the recipient.  
Note:  
Enter the address as if you were entering it from your  
desktop E-Mail application. For example, network users  
sending an e-mail item to a user on the same network do  
not need to add Internet information, such as  
@mycorp.com.  
3. To send a copy of this e-mail item to additional recipients, tap the  
CC: field, and then enter the e-mail addresses of the additional  
recipients, separating the addresses with a comma followed by a  
space.  
4. Tap the Subj: field and enter a subject for your e-mail item.  
5. Tap the Body: field and enter the text of your e-mail item.  
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Tip:  
If the address, CC, subject, or body exceeds the capacity  
of the screen display, tap the name of the field (for  
example, tap “To:”) to expand that field. Tap the Done  
button to return to the New Message screen.  
Tap the name of the field to open  
Tap to return to New Message screen  
To reply to an e-mail item:  
1. Tap an e-mail item in the Message List to display it onscreen.  
2. Tap Reply.  
3. Select whom you want to receive the reply: Sender only, All  
recipients, or someone who did not see the original e-mail item  
(Forward).  
4. Select whether you want to include original text or comment  
original text.  
5. Tap OK.  
6. Enter the text of your reply.  
Tip:  
You have several options including setting the priority.  
See “Adding details to e-mail items” later in this chapter.  
7. Tap Send to place your reply in the Outbox.  
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Looking up an address  
To identify the recipient of an e-mail item, you need to enter that  
person’s e-mail address. You can do this either by entering the data  
directly into the field or by using the Look Up command to access the  
information in your Address Book.  
To look up an e-mail address:  
1. Tap either the To: or CC: field name to expand it.  
2. Enter the first few letters of the last name of the person whose  
address you want to find.  
3. Tap Lookup.  
4. If the letters you enter identify a unique listing from your Address  
Book, your companion completes the address for you. If not, the  
Lookup dialog box appears and lists all records that contain  
information in an E-mail field.  
Tip:  
You can also open the Look Up dialog box in the New  
Message screen by tapping Lookup from the Options  
menu or by using the Graffiti® Command stroke /L.  
Tap Lookup  
5. Enter the first letter of the entry you want to find to scroll to the  
first entry that begins with that letter. If you write an additional  
letter, the list scrolls to the first entry that starts with those two  
letters. For example, writing an “s” scrolls to “Sanders,” and  
writing “sm” scrolls to “Smith.”  
6. Tap an address to select it.  
7. Tap Add.  
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Tap to select  
Tap here to enter address in field  
Adding details to e-mail items  
Before you send your e-mail item, you can attach additional attributes  
to it, such as a signature or a priority level. These features are  
dependent on the desktop E-mail application you use. If your  
application does not support the attribute you select, your companion  
cannot attach that attribute to the e-mail item.  
The following details are available:  
Priority  
BCC  
Flags an e-mail item as High, Normal, or Low  
priority.  
Creates a blind carbon copy field in the New  
Message screen.  
Signature  
Attaches previously defined text as the closing of an  
e-mail item. See “Adding a signature to your e-mail  
item” later in this chapter.  
Confirm  
Read  
Requests a confirmation telling you when the  
e-mail item was read.  
Confirm  
Delivery  
Requests a confirmation telling you when the  
e-mail item was delivered.  
Note: The Priority and BCC settings are valid only for the current  
e-mail item and must be set for each item you create.  
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Setting a priority  
To set a priority for your e-mail item:  
1. In the New Message screen, tap Details.  
Tap here  
2. Tap the Priority pick list and select the priority you want.  
Tap here  
Tap to select priority  
3. Tap OK.  
Tip:  
Your companion can flag e-mail items with a specific priority  
only if your desktop E-Mail application supports this feature.  
Sending a blind carbon copy  
To add a BCC field to your e-mail item:  
1. In the New Message screen, tap Details.  
2. Tap the BCC check box to select it.  
3. Tap OK.  
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BCC field  
4. Tap the BCC: field and enter an address.  
Adding a signature to your e-mail item  
A signature consists of information about yourself that is appended to  
your e-mail item as its closing. For example, a signature can contain  
your name, address, phone and fax numbers, and any other text you  
want to include. By defining such information as a signature, you save  
yourself the trouble of having to enter it every time you create an  
e-mail item.  
Adding a signature to your message is a two-part process. First, you  
create your signature. Then you select the Signature option.  
To create a signature:  
1. Tap the Menu icon  
.
2. Tap Options, and then tap Preferences.  
3. Tap the Signature text field and enter the text of your signature.  
Add signature  
text here  
4. Tap OK.  
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To add a signature to your e-mail item:  
1. In the New Message screen, tap Details.  
2. Tap the Signature check box to select it and add your signature to  
the e-mail item.  
Note:  
The check box stays selected, so all subsequent e-mail  
items you create will also contain your signature until you  
deselect the Signature option.  
3. Tap OK.  
Note: The signature does not display in your e-mail item; only your  
recipient sees the signature.  
Requesting confirmations  
To receive a confirmation when your e-mail item is read:  
1. In the New Message screen, tap Details.  
2. Tap the Confirm Read check box to select it.  
3. Tap OK.  
To receive a confirmation when your e-mail item is delivered:  
1. In the New Message screen, tap Details.  
2. Select the Confirm Delivery check box to select it.  
3. Tap OK.  
Storing e-mail to be sent later  
When you send e-mail from your companion, it actually stores the  
e-mail in the Outbox folder until the next time you synchronize your  
companion with your computer. During synchronization, all e-mail  
stored in the Outbox folder is transferred to the Outbox folder in your  
desktop E-Mail application. E-mail created on your companion is sent  
out the next time you send mail from your desktop E-Mail application.  
To send e-mail:  
After you create an e-mail item, tap Send.  
Editing unsent e-mail  
You can make changes to an e-mail that has not yet been sent, as long  
as you have not yet performed a HotSync operation. When you edit an  
e-mail item, your companion removes the item from the Outbox  
folder and takes you back to the New Message screen, where you can  
edit the item and resend it, save it as a draft, or delete it.  
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To retrieve an e-mail item:  
1. In the Message List, tap Outbox from the pick list in the upper-  
right corner.  
Tap here to display folder  
2. Tap the e-mail item you want to retrieve.  
Tap here  
to select  
item  
Tap to  
edit item  
3. Tap Edit.  
Draft e-mail  
Sometimes you may not want to send an e-mail item immediately; for  
example, you may want to add additional information before sending  
it. Your companion stores such e-mail items in the Draft folder until  
you are ready to edit them again.  
Note: When you are creating or editing an e-mail item, you can also  
save the item as a draft by canceling it. When you cancel an  
item, your companion opens a dialog asking if you want to  
save the e-mail item. If you tap Yes, your companion saves the  
item in the Draft folder.  
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To save an e-mail item as a draft:  
1. Create an e-mail item.  
2. Tap the Menu icon  
.
3. Tap Message, and then tap Save Draft.  
To edit an e-mail item saved as a draft:  
1. In the Message List, tap Draft from the pick list in the upper-right  
corner.  
2. Tap the draft you want to display.  
Tap here  
to select  
item  
Tap to  
edit item  
3. Tap Edit.  
4. Enter your changes; then either save the e-mail item again as a  
draft, or tap Send to move the item to your Outbox folder.  
Filing e-mail  
Your companion can store e-mail you receive or create in the Filed  
folder. The contents of this folder do not automatically synchronize  
with your desktop E-Mail application during a HotSync operation.  
Your companion, however, stores a backup copy of the Filed folder on  
your computer hard disk.  
To file e-mail:  
1. Open an e-mail item.  
2. Tap the Menu icon  
.
3. Tap Message, and then tap File.  
4. Tap No to save the e-mail item and move it to the Filed folder, or  
tap Yes to file the item and keep a copy in the Inbox.  
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To remove e-mail from the Filed folder:  
1. In the Message List, tap Filed from the pick list in the upper-right  
corner.  
2. Tap the e-mail item you want to restore.  
3. Tap Edit to display and modify the item.  
Tip:  
After you display and modify the e-mail item, you can send it,  
save it as a draft, or return it to the Filed folder.  
Deleting e-mail  
Your companion stores deleted e-mail in the Deleted folder until you  
perform the next HotSync operation. If you delete an e-mail item from  
the companion, it is also deleted from your desktop E-Mail application  
when you perform the next HotSync operation.  
To delete e-mail:  
1. Open the e-mail item you want to delete.  
2. Tap Delete.  
3. If you selected the Preferences option to confirm deletion, tap Yes.  
Removing e-mail from the Deleted folder  
You can reverse the deletion of an e-mail item (by removing it from the  
Deleted folder) as long as you have not performed a HotSync  
operation or purged the contents of the Deleted folder.  
To remove an e-mail item you received from the Deleted folder:  
1. In the Message List, tap Deleted from the pick list in the upper-  
right corner.  
2. Tap the e-mail item you want to restore.  
3. Tap Undelete to move the selected item to the Inbox and mark it as  
read.  
To remove an e-mail item you created from the Deleted folder:  
1. In the Message List, tap Deleted from the pick list in the upper-  
right corner.  
2. Tap the e-mail item you want to restore.  
3. Tap Edit to display and modify the item.  
Note: After you display and modify the e-mail item, you can send it  
or save it as a draft.  
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Purging deleted e-mail  
Because your companion stores deleted e-mail in the Deleted folder  
until you perform a HotSync operation, deleted e-mail can  
monopolize storage space. To avoid or correct this problem, purge  
your Deleted folder. E-mail that you purge is still deleted from your  
desktop E-Mail application during the next HotSync operation.  
To purge the contents of the Deleted folder:  
1. Tap the Menu icon  
.
2. Tap Message, and then tap Purge Deleted.  
3. Tap Yes.  
Note: You cannot restore e-mail items after you purge them.  
Message List options  
Message List options enable you to manage the way the Message List  
displays information.  
Folders  
Your companion provides folders for categorizing your mail. The  
Message List displays the e-mail items in the folder you select.  
To select a folder:  
1. Tap the pick list in the upper-right corner to open the list of folders:  
Inbox  
Contains the e-mail from your desktop E-Mail  
application Inbox, minus any that you have excluded  
using filtering options. See “Creating special filters”  
later in this chapter.  
Outbox  
Deleted  
Filed  
Contains the e-mail you created and sent on the  
companion since the last HotSync operation.  
Contains the e-mail you deleted since the last HotSync  
operation.  
Contains the e-mail you want to store on the  
companion.  
Draft  
Contains the e-mail you created using the companion  
but are not yet ready to send.  
2. Select the folder you want to display in the Message List screen.  
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Date column  
The Date column is optional in the Message List. By default, the Date  
column is hidden to increase the available screen space.  
To show the Date column:  
1. In the Message List, tap Show.  
Tap  
Show  
2. Tap the Show Date check box to select it.  
3. Tap OK.  
Sorting the Message List  
You can sort e-mail items by the date sent, by sender, or by subject.  
Note: High-priority e-mail items always appear first, no matter how  
you sort the list.  
To sort the Message List:  
1. In the Message List, tap Show.  
2. Tap the Sort by pick list and select one of the following options:  
Date  
Sorts e-mail by date and displays the most recent  
e-mail item at the top of the screen.  
Sender  
Sorts e-mail by the sender’s user name and  
displays items in ascending alphabetical order,  
based on the first word of the From: field.  
Subject  
Sorts e-mail by the subject and displays items in  
ascending alphabetical order, based on the first  
word of the Subj: field.  
3. Tap OK.  
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HotSync options  
HotSync options enable you to manage your e-mail more effectively  
by selecting which e-mail items download when you synchronize  
your computer and your companion. You can define different settings  
for local and remote synchronization. For example, you may want to  
download all of your e-mail during local synchronization and only  
urgent e-mail during remote synchronization. Once defined, your  
companion determines if synchronization is occurring locally or  
remotely and uses the appropriate settings for the HotSync operation.  
To open the HotSync Options dialog box:  
1. Tap the Menu icon  
.
2. Tap Options, and then tap HotSync Options.  
3. Tap the Settings for pick list and select Local HotSync or Remote  
HotSync.  
Tap here  
to display  
HotSync  
options  
Note:  
For more information about Local and Remote HotSync  
operations, see Chapter 6.  
4. Tap the filtering option you want to apply:  
All  
During synchronization, all e-mail items in your  
desktop E-Mail Inbox synchronize with your  
companion, and all e-mail items in your  
companion Outbox are sent to your desktop E-  
Mail application.  
Send Only  
During synchronization, only the e-mail items in  
your companion Outbox are sent to your desktop  
E-Mail application; from there, they are sent to  
their destinations.  
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Filter  
During synchronization, all e-mail items in your  
companion Outbox are sent to your desktop E-  
Mail application, and items in your desktop E-  
Mail Inbox that meet specific criteria download to  
your companion. When you select the Filter  
setting, the HotSync Options dialog box opens  
and displays additional filter settings. See  
“Creating special filters” later in this chapter.  
Unread  
During synchronization, only unread e-mail  
items download to your companion from your  
desktop E-Mail Inbox, and all items in your  
companion Outbox are sent to your desktop E-  
Mail application.  
Note:  
The All setting does not mean that all information  
included in each e-mail item downloads to your  
companion. Truncation settings (explained in a following  
section) for long e-mail items still apply. Also, Mail never  
downloads any attachments to your companion. The e-  
mail item and any text information appear, but the  
attachment is left in your desktop E-Mail application.  
5. If you selected All, Send only, or Unread, tap OK. If you selected  
Filter, continue to the next section.  
Creating special filters  
You can create special filters to control the type of e-mail items that  
download to your companion during synchronization. Special filters  
work on the premise of ignoring or retrieving items that contain  
specific information in their header fields.  
To create a special filter, you must decide whether you want to ignore  
or retrieve certain e-mail items. Then, based on that decision, you  
must tell your companion what it needs to look for in the To:, From:,  
and Subj: fields to single out those e-mail items.  
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To access the special filter settings:  
Tap the Filter box in the HotSync Options dialog box.  
Tap here  
to display  
Filter  
options  
Ignoring or receiving e-mail  
The first step in establishing a special filter is to determine whether  
you want to ignore or retrieve e-mail that matches the information you  
specify.  
To define whether to ignore or receive e-mail:  
Tap the pick list in the center of the HotSync Options dialog box  
and select one of the following settings:  
Tap here  
Select Filter option  
Ignore  
Messages  
Containing  
Tells your companion to exclude the e-mail  
items that meet the criteria you define and  
download all other e-mail items during  
synchronization. In general, this filter  
downloads more e-mail during  
synchronization because it blocks only one  
defined subset of e-mail.  
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Retrieve  
Only Msgs  
Containing  
Tells your companion to include only the  
e-mail items that meet the criteria you  
define and to ignore all other e-mail items  
during synchronization. This filter has the  
potential to block more e-mail during  
synchronization because it downloads only  
one subset of e-mail.  
Defining filter strings  
E-mail items are filtered based on the information contained in their  
To:, From:, and Subj: fields. The information that defines what your  
companion is looking for is called a filter string. You create a filter  
string by listing the words you want your companion to find and  
separating them with either a comma or a space. Each word in the  
filter string is joined by an implicit OR, so you do not need to enter  
logical connectors like AND or OR.  
To create a more complex filter, you can define filter strings for the To:,  
From:, and Subj: fields simultaneously. Your companion joins the  
filter strings for these fields using an implicit AND; once again, you do  
not need to add the logical connector. Your companion does that for  
you.  
For example, suppose you want to receive only e-mail items from John  
Smith ([email protected]) or Jack Jones ([email protected]) concerning the  
Apollo Project. You would create the following filter strings:  
In the Subj: field: Apollo Project  
Your companion interprets this as, “Accept e-mail items about the  
Apollo Project from John Smith or Jack Jones. Do not accept e-mail  
items from other people. Do not accept e-mail items from John or Jack  
about any other subject.”  
When you define a string, note that your companion searches for any  
instance of that sequence of characters. For example, if you create a  
filter that retrieves only e-mail items containing the string “info,” your  
companion considers “info,” “rainforest” and “kinfolk” appropriate  
matches.  
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To define a filter string:  
1. Tap a header field in the HotSync Options dialog box.  
Tap here  
to insert  
cursor  
2. Enter your filter string, using commas or spaces to separate the  
words. Do not add connectors, such as AND or OR, between  
words in a string.  
3. If your string exceeds the length of the field, tap the name of the  
field to display the Notes screen for that header field. For more  
information about header field Notes screens, see “Creating e-mail  
items” earlier in this chapter.  
Enter  
filter data  
Tap here  
Tap Done  
to return  
to HotSync  
Options  
4. Tap Done to return to the HotSync Options dialog box.  
5. Tap OK.  
High-priority e-mail  
The Retrieve All High Priority setting lets you retrieve e-mail items  
marked high-priority, even if those items would have been blocked by  
a defined filter.  
To retrieve high-priority e-mail items:  
1. Tap the Filter box in the HotSync Options dialog box.  
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2. Tap the Retrieve All High Priority check box to select it.  
Tap  
check  
box  
3. Tap OK.  
Note: This setting is applicable only if your E-Mail application has  
the capacity to flag high-priority e-mail items.  
Truncating e-mail items  
The Truncate feature lets you set a point at which long e-mail items  
truncate when downloading to your companion. By default, this  
Truncate value is 4,000 characters. By truncating long messages, you  
reduce the time it takes to synchronize your desktop E-Mail and Mail,  
as well as the amount of storage space e-mail uses on your companion.  
Note: Truncation is separate and independent from filtering.  
To truncate e-mail items:  
1. Tap Truncate in the HotSync Options dialog box.  
Tap to  
select  
maximum  
length  
Tap  
Truncate  
2. Tap to select the truncation setting you want.  
Tip:  
If you select the maximum setting, messages can be 8,000  
characters; longer messages are truncated. If you select a  
lower value, you will have more room for e-mail items.  
3. Tap OK.  
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Mail menus  
Mail menus are shown here for your reference, and Mail features that  
are not explained elsewhere in this book are described here.  
See “Using menus” in Chapter 1 for information about choosing menu  
commands.  
Message menus  
The Message menu varies depending on whether you are viewing an  
e-mail item, creating an e-mail item, or viewing the Message List.  
Message List  
New Message  
View Message  
Options menus  
The Options menu varies depending on whether you are creating or  
editing an e-mail item.  
Message List  
New Message  
About Mail  
Shows version information for Mail.  
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Beaming information  
Your WorkPad c3 companion is equipped with an IR (infrared) port  
that you can use to beam information to another WorkPad PC  
companion that is close by and also has an IR port. The IR port is  
located at the top of the companion, behind the small dark shield.  
You can beam the following information between WorkPad PC  
companions:  
The record currently displayed in Date Book, Address Book, To  
Do List, or Memo Pad  
All records of the category currently displayed in Address Book,  
To Do List, or Memo Pad  
A special Address Book record that you designate as your  
business card, containing information you want to exchange with  
business contacts  
An application installed in RAM memory  
To select a business card:  
1. Create an Address Book record that contains the information you  
want on your business card.  
2. Tap the Menu icon  
.
3. Tap Record, and then tap Select Business Card.  
4. Tap Yes.  
To beam a record, business card, or category of records:  
1. Locate the record, business card, or category you want to beam.  
2. Tap the Menu icon  
.
3. Tap Record, and then tap one of the following:  
The Beam command for an individual record  
In Address Book only: Beam Business Card  
Beam Category  
4. When the Beam Status dialog box appears, point the IR port  
directly at the IR port of the receiving companion.  
Tip:  
For best results, WorkPad c3 companions should be between  
10 centimeters (approximately 4 inches) and 1 meter  
(approximately 39 inches) apart, and the path between the two  
devices must be clear of obstacles. Beaming distance to other  
WorkPad PC companions may be different.  
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5. Wait for the Beam Status dialog box to indicate that the transfer is  
complete before you continue working on your companion.  
To beam an application:  
1. Open the Applications Launcher.  
2. Tap the Menu icon  
.
3. Tap App, and then tap Beam.  
4. Tap the application you want to transfer.  
Note:  
Some applications are copy-protected and cannot be  
beamed. These are listed with a lock icon next to them.  
5. Tap Beam.  
6. When the Beam Status dialog box appears, point the IR port  
directly at the IR port of the receiving companion.  
7. Wait for the Beam Status dialog box to indicate that the transfer is  
complete before you continue working on your companion.  
To receive beamed information:  
1. Turn on your companion.  
2. Point the IR port directly at the IR port of the transmitting  
companion to open the Beam Status dialog box.  
3. Tap Yes.  
4. Wait for the Beam Status dialog box to indicate that the transfer is  
complete, and then tap OK to display the new entry.  
Incoming records are placed in the Unfiled category.  
Tips on beaming information  
You can press the Address Book application button  
two seconds to beam your business card.  
for about  
You can set the full-screen pen stroke to beam the current entry.  
See “Pen preferences” in Chapter 7 for more information.  
You can use the Graffiti Command stroke /B to beam the current  
entry.  
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Chapter 6  
®
Advanced HotSync Operations  
HotSync® technology enables you to synchronize data between one or  
more WorkPad PC companions and Palm™ Desktop for IBM  
data, you must connect your WorkPad c3 companion and Palm  
Desktop for IBM WorkPad either directly, by placing your companion  
in the cradle attached to your computer, or indirectly, with a WorkPad  
c3 Modem or network.  
This chapter describes how to select HotSync options and perform a  
HotSync operation via a modem or network. See “Exchanging and  
updating data: HotSync operations” in Chapter 4 for information  
about performing your first and subsequent local HotSync operations.  
Selecting HotSync setup options  
You can choose when you want HotSync Manager to run. If necessary,  
you can adjust the local and modem HotSync settings as well.  
To set the HotSync options:  
1. Click the HotSync Manager icon in the Windows system tray.  
2. Choose Setup.  
3. Click the General tab and select one of the following options:  
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Always available Adds HotSync Manager to the Startup folder  
and constantly monitors the communication  
port for synchronization requests from your  
companion. With this option, the HotSync  
Manager synchronizes data even when Palm  
Desktop for IBM WorkPad is not running.  
Available only  
when Palm  
Desktop for IBM  
WorkPad is  
running  
Starts HotSync Manager and monitors  
requests automatically when you open Palm  
Desktop for IBM WorkPad.  
Manual  
Monitors requests only when you select  
HotSync Manager from the Start menu.  
Tip:  
If you are not sure which option to use, keep the default  
setting: Always available.  
4. Click the Local tab to display the settings for the connection  
between your computer and the companion cradle, and adjust the  
following options as needed.  
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Serial Port  
Identifies the port that Palm Desktop for IBM  
WorkPad uses to communicate with the  
cradle. This selection should match the  
number of the port to which you connected the  
cradle.  
Note: Your companion cannot share this  
port with an internal modem or other  
device. See “WorkPad c3 components”  
in Chapter 1 if you have trouble  
identifying the serial port.  
Speed  
Determines the speed at which data is  
transferred between your companion and  
Palm Desktop for IBM WorkPad. Try the As  
Fast As Possible rate first, and adjust  
downward if you experience problems. This  
setting allows Palm Desktop for IBM WorkPad  
and your companion to find and use the fastest  
5. Click the Modem tab to display the modem settings and adjust the  
options as needed. See “Conducting a HotSync operation via  
modem” later in this chapter for more information.  
6. If you are attached to a network, click the Network tab to display  
the network settings and adjust the options as needed. See  
“Conducting a HotSync operation via a network” later in this  
chapter for more information.  
7. Click OK.  
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Customizing HotSync application settings  
For each application, you can define a set of options that determines  
how records are handled during synchronization. These options are  
called a “conduit.” By default, a HotSync operation synchronizes all  
files between the companion and Palm Desktop for IBM WorkPad.  
In general, you should leave the settings to synchronize all files. The  
only reason you might want to change these settings is to overwrite  
data on either your companion or Palm Desktop for IBM WorkPad, or  
to avoid synchronizing a particular type of file because you do not use  
it.  
In addition to the conduits for Date Book, Address Book, To Do List,  
Memo Pad, and Expense, Palm Desktop for IBM WorkPad includes  
System and Install conduits. The System conduit backs up the system  
®
information stored on your companion, including Graffiti ShortCuts.  
The Install conduit installs applications on your companion.  
To customize HotSync application settings:  
1. Click the HotSync icon  
right corner of the taskbar).  
in the Windows system tray (bottom-  
Tip:  
You can also click the HotSync command on the Palm  
Desktop for IBM WorkPad menu bar.  
2. From the HotSync Manager menu, choose Custom.  
3. Select the appropriate user name from the list.  
4. Select an application in the Conduit list.  
5. Click Change.  
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6. Click the direction in which you want to write data, or click Do  
Nothing to skip data transfer for an application.  
Note:  
Changing the HotSync setting from the default affects  
only the next HotSync operation. Thereafter, the HotSync  
Actions revert to their default settings. To use a new  
setting on an ongoing basis, select the Set As Default box.  
Thereafter, whatever you selected as the default setting is  
used when you click the Default button in the Custom  
dialog.  
7. Click OK.  
8. Repeat steps 4 through 7 to change conduit settings for other  
applications.  
9. Click Done to activate your settings.  
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Conducting a HotSync operation via modem  
You can use a modem to synchronize your companion when you are  
away from your computer.  
Note: The first HotSync operation must be local, using the cradle.  
After that, you can perform a modem HotSync operation.  
To perform a HotSync operation via modem, you must complete the  
following steps:  
A modem connected to your computer  
Palm Desktop for IBM WorkPad configured for use with the  
modem  
A WorkPad c3 Modem connected to your organizer  
Modem Preferences configured for use with the WorkPad c3  
Modem  
Preparing your computer  
There are a few steps you must perform to prepare your computer for  
a modem HotSync operation. Be sure to perform these steps before  
you leave your office so that your computer is ready to receive a call  
from your companion.  
To prepare your computer for a modem HotSync operation:  
1. Confirm that the computer modem is connected and turned on,  
and that no communications applications, such as fax or telephony  
software, are running on a COM port.  
Note:  
Make sure the computer is disconnected from all  
online services, such as America Online (AOL) and  
CompuServe. This helps to avoid conflicts with the  
COM port.  
2. Start HotSync Manager if it is not already running, and from the  
HotSync Manager menu, choose Modem.  
3. Adjust the following options as needed.  
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Serial Port  
Speed  
Identifies the port for the modem. If you are  
unsure of the port assignment, look at the  
Modem Properties in the Windows Control  
Panel.  
Determines the speed at which data is  
transferred. Try the As Fast As Possible rate  
first, and adjust downward if you experience  
problems. This setting allows Palm Desktop  
for IBM WorkPad and your companion to find  
and use the fastest speed.  
Modem  
Identifies the modem type or manufacturer.  
Refer to your modem manual or face plate for  
its type or settings. If you are not sure of your  
modem type or your modem does not match  
any that appear in the list, select Hayes Basic.  
Setup String  
Identifies the setup string for your particular  
modem. Not all modems require a setup  
string. Refer to your modem manual and enter  
the setup string if recommended by the  
manufacturer.  
4. Click OK.  
Preparing your companion  
There are a few steps you must perform to prepare your companion  
for a modem HotSync operation.  
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To prepare your companion for a modem HotSync operation:  
1. Tap the Applications icon  
2. Tap the HotSync icon  
.
3. Tap the Enter Phone # field.  
Note:  
If you plan to connect to your company’s dial-in server  
(network modem) instead of connecting to a computer  
modem, see “Conducting a HotSync operation via a  
network” later in this chapter.  
4. Enter the telephone number to access the modem connected to  
your computer.  
5. If needed, enter a dial prefix (such as “9”) to access an outside line,  
and then tap the Dial Prefix check box.  
Tip:  
You can enter a comma in the field to introduce a “pause”  
in the dialing sequence.  
6. If the phone line you are using for the companion has Call Waiting,  
select the Disable call waiting check box to avoid an interruption  
during the modem HotSync operation.  
7. If you want to use a calling card to place the call, select the check  
box and enter the calling card number.  
8. Tap OK.  
9. Tap the Menu icon  
.
10. Tap Options, and then tap Modem Setup.  
11. Enter the settings. See “Modem preferences” in Chapter 7 for more  
information.  
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Selecting the conduits for a modem HotSync operation  
The Conduit Setup dialog box on your companion enables you to  
define which files and/or applications synchronize during a modem  
HotSync operation. You can use these settings to minimize the time  
required to synchronize data with a modem.  
To change the Conduit Setup for a modem HotSync operation:  
1. Tap the Applications icon  
.
2. Tap the HotSync icon  
3. Tap the Menu icon  
.
.
4. Tap Options, and then tap Conduit Setup.  
5. Tap the check boxes to deselect the files and applications that you  
do not want to synchronize during a modem HotSync operation.  
The default setting is to synchronize all files.  
Note:  
Applications that do not have a database (such as games)  
do not synchronize — even if you select the item in the  
Conduit Setup dialog box.  
6. Tap OK.  
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Performing a HotSync operation via a modem  
After you prepare your computer and your companion, and select  
your Conduit Setup options, you are ready to perform a modem  
HotSync operation.  
To perform a modem HotSync operation:  
1. Tap the Applications icon  
2. Tap the HotSync icon  
3. Tap the Modem icon  
.
to dial the desktop modem and  
synchronize the applications.  
4. Wait for the HotSync operation to complete. If you have any  
problems conducting a successful HotSync operation, see  
Appendix B.  
Conducting a HotSync operation  
via a network  
When you use the Network HotSync software, you can take  
advantage of the LAN and WAN connectivity available in many office  
environments. The Network HotSync software enables you to  
perform a HotSync operation by dialing in to a network or by using a  
cradle that is connected to any computer on your LAN or WAN  
(provided that the computer connected to the cradle also has the  
Network HotSync software installed, your computer is on, and the  
HotSync Manager is running).  
Connecting to your company’s dial-in server  
The Network HotSync software requires the following:  
Your computer has TCP/IP support installed.  
Both your company’s network system and its remote access server  
support TCP/IP. (Your System Administrator has this  
information.)  
You have a remote access account. (If you do not have an account,  
consult your System Administrator.)  
Everything you need to connect to your company’s dial-in server  
(network modem) is included with Palm Desktop for IBM WorkPad  
and companion software. You need to activate the feature, however,  
on both Palm Desktop for IBM WorkPad and your companion.  
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To prepare your computer for a network HotSync operation:  
1. Click the HotSync Manager icon in the Windows system tray.  
Tip: The Windows system tray is usually in the lower-right  
corner on your computer display. The location may vary  
depending on the location of the taskbar and the version  
of Windows you are using.  
2. From the HotSync Manager menu, choose Network.  
3. From the HotSync Manager menu, choose Setup.  
4. Click the Network tab and make sure your user name has a check  
mark next to it. If the check mark is not there, click the check box  
next to your user name.  
5. Click OK.  
6. Place your companion in the cradle and perform a HotSync  
operation.  
The HotSync operation records network information about  
your computer on your companion. With this information,  
your companion can locate your computer when you perform  
a HotSync operation over the network.  
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To prepare your companion for a network HotSync operation:  
1. Tap the Applications icon  
.
2. Tap the HotSync icon  
3. Tap the Menu icon  
.
.
4. Tap Options, then tap Modem Sync Prefs.  
5. Tap Network.  
6. Tap OK.  
Note: See “Network preferences and TCP/IP software” in Chapter 7  
for information on configuring Network HotSync preferences.  
Using File Link  
The File Link feature enables you to import Address Book and Memo  
Pad information onto your companion from a separate external file  
such as a company phone list. HotSync Manager stores the data in a  
separate category on your Palm Desktop for IBM WorkPad and your  
companion. You can configure the File Link feature to check for  
changes to the external file when you perform a HotSync operation.  
With File Link, you can import data stored in any of the following  
formats:  
Comma delimited (.csv)  
Tab delimited (.tsv)  
Memo Pad archive (.mpa)  
Address Book archive (.aba)  
Text (.txt)  
For information on how to set up a file link, see the Palm Desktop  
online Help.  
Creating a user profile  
If you use the File Link feature to configure several WorkPad PC  
companions with specific information (such as a company phone list)  
before distributing them to their actual users, you can create a user  
profile to load the data into a companion without associating that data  
with a user name. The User Profile feature is designed only for the  
first-time HotSync operation, before you assign a User ID to a  
particular companion.  
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To create a user profile:  
1. Open Palm Desktop for IBM WorkPad.  
2. From the Tools menu, choose Users.  
3. Click Profiles.  
4. Click New.  
5. Enter a unique name for the profile, and click OK.  
6. Repeat steps 3 and 4 for each profile that you want to create, and  
then click OK to return to Palm Desktop for IBM WorkPad.  
7. Select the profile from the User list and create the data for the  
profile (e.g., company phone list, etc.).  
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To use a profile for the first-time HotSync operation:  
1. Place the new companion in the cradle.  
2. Press the HotSync button  
3. Click Profiles.  
on the cradle.  
4. Select the profile that you want to load on the companion, and click  
OK.  
5. Click Yes to transfer all the profile data to the companion.  
The next time you perform a HotSync operation, Palm Desktop for  
IBM WorkPad prompts you to assign a user name to the companion.  
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Chapter 7  
Setting Preferences for  
Your Companion  
The Preferences screens enable you to customize the configuration  
options on your WorkPad c3 companion.  
In the Preferences screens, you can do the following:  
General  
Set the current date and time, the auto shut-off  
interval, the Stay on in cradle feature, the Beam  
Receive feature, and the system, alarm, and game  
sounds.  
Formats  
Set the country default and the formats for dates,  
times, calendar, and numbers.  
Modem  
Owner  
Configure your companion for use with a modem.  
Assign your name, phone number, and other owner  
information to your companion.  
Buttons  
Assign different applications to the buttons on the  
front panel of your companion and the HotSync  
®
button on the cradle, and reassign the full-screen pen  
stroke command.  
®
ShortCuts  
Digitizer  
Network  
Define a list of Graffiti abbreviations.  
Calibrate the screen on your companion.  
Configure your companion for use with a network.  
Viewing preferences  
To open the Preferences screens:  
1. Tap the Applications icon  
2. Tap the Preferences icon  
.
.
3. Tap the pick list in the upper-right corner of the screen.  
4. Select the Preferences screen you want to view.  
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Buttons preferences  
The Buttons Preferences screen enables you to associate different  
applications with the buttons on the front of the companion.  
For example, if you find that you seldom use To Do List and often use  
Expense, you can assign the To Do List button to start Expense.  
Any changes you make in the Buttons Preferences screen become  
effective immediately; you do not have to change to a different screen  
or application.  
If you assign a different application to a button, you can still access the  
original application using the Applications Launcher.  
To change the Buttons preferences:  
1. Tap the pick list next to the button you want to re-assign.  
Tap arrow to  
show pick list  
2. Tap the application that you want to assign to the button.  
Tip:  
To restore all of the buttons to their factory settings, tap  
Default.  
Pen preferences  
The Buttons Preferences screen enables you to change the assignment  
of the full-screen pen stroke. By default, the full-screen pen stroke  
activates Graffiti Help.  
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Drag to top of screen  
To change the Pen preferences:  
1. Tap Pen.  
2. Tap the pick list and select one of the following settings for the full-  
screen pen stroke:  
Backlight  
Keyboard  
Turns on the backlight of your companion.  
Opens the onscreen keyboard for entering text  
characters.  
Graffiti Help  
Opens a series of screens that show the  
complete Graffiti character set.  
Turn Off & Lock Turns off and locks the companion. You must  
assign a password to lock the companion.  
When locked, you need to enter the password  
to use your companion.  
Beam Data  
Beams the current record to another WorkPad  
PC companion.  
3. Tap OK.  
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HotSync buttons preferences  
The Buttons Preferences screen also enables you to associate different  
applications with the HotSync button on the cradle and the HotSync  
button on the optional WorkPad c3 Modem. Any changes that you  
make in the HotSync Buttons dialog box become effective  
immediately; you do not have to change to a different screen or  
application.  
To change the HotSync buttons preferences:  
1. Tap HotSync.  
2. Tap the pick list next to the button you want to assign.  
Tap arrow  
to show  
pick list  
3. Tap the application that you want to assign to each button.  
The default setting for each button is the HotSync setting,  
which means the cradle and optional WorkPad c3 Modem per-  
form their normal HotSync functions.  
4. Tap OK.  
Digitizer preferences  
The Digitizer Preferences screen opens the digitizer calibration screen.  
This is the same screen that appears when you start your companion  
for the first time.  
You can recalibrate your screen after a hard reset, or if your digitizer  
drifts.  
Formats preferences  
Use the Formats Preferences screen to set the country default and the  
display format of the dates, times, and numbers on your companion.  
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Country default  
The country default sets date, time, week start day, and number  
conventions based on geographic regions where you might use your  
companion. For example, in the United Kingdom, time often is  
expressed using a 24-hour clock. In the United States, time is  
expressed using a 12-hour clock with an AM or PM suffix.  
All your companion applications use the Country default settings.  
You can, however, customize your own preferences. See the “Time,  
date, week start, and numbers formats” section later in this chapter.  
To set the country default:  
1. Tap the country name pick list.  
2. Tap the setting you want to use.  
Time, date, week start, and numbers formats  
The Time setting defines the format for the time of day. The time  
format that you select appears in all applications on your companion.  
To select the time, date, week start, and numbers format:  
1. Tap the Time pick list and select a format.  
2. Tap the Date pick list and select a format.  
3. Tap the Week starts pick list, and select whether you want the first  
day of the week to be Sunday or Monday.  
Note:  
This setting controls the Day, Week, and Month views in  
Date Book and all other aspects of your companion that  
display a calendar.  
4. Tap the Numbers pick list, and select formats for the decimal point  
and thousands separator.  
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General preferences  
The General Preferences screen enables you to set the time, date, auto  
shutoff interval, and sounds for your companion.  
See Chapter 1 for information on setting the time and date.  
Auto-off delay  
Your companion has an automatic shutoff feature that turns off the  
power and backlight after a period of inactivity. This feature helps  
conserve battery power in case you forget to turn off your companion.  
If you find that your companion shuts itself off before you finish  
reviewing the information on the screen, you should increase the time  
setting of the automatic shutoff feature.  
To set the Auto-off delay:  
1. Tap the Auto-off pick list.  
2. Tap the setting you want to use for the automatic shutoff feature: 1  
minute, 2 minutes, or 3 minutes.  
Cradle settings  
You can choose to leave your companion on when it is in the cradle  
during a HotSync operation, or when you are recharging the battery,  
so you can continue to view your data.  
To change the cradle setting:  
Tap the Stay on in Cradle check box to leave your companion on  
when it is in the cradle.  
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System, alarm, and game sounds  
Your companion uses a variety of sounds. The System, Alarm, and  
Game Sound settings enable you to turn the sounds on or off, and to  
adjust the volume level.  
To set the system and alarm sounds:  
1. Tap the System Sound pick list and select the sound level.  
Note:  
When you turn off the System Sounds, you also turn off  
the “chime” tones associated with the HotSync operation.  
2. Tap the Alarm Sound pick list and select the sound level.  
3. Tap the Game Sound pick list and select the sound level.  
Note:  
The Game Sound setting works only with games that are  
programmed to respond to this setting. Older games  
typically do not respond to this setting.  
Beam Receive  
You can choose to turn off the Beam Receive feature. This prohibits  
anyone from beaming information to your companion. It also results  
in a slight saving of battery power.  
To change the Beam Receive setting:  
Tap the Beam Receive pick list and select On or Off.  
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Modem preferences  
The Modem Preferences screen enables you to define the settings for  
a modem that is directly connected to your companion. These settings  
are for applications that activate and use the modem.  
To define the Modem preferences:  
1. Tap TouchTone or Rotary.  
Note:  
Select the Rotary setting only if you are certain that your  
telephone service does not support TouchTone dialing.  
2. Tap the Speed pick list and select the maximum speed for your  
modem.  
Note:  
This is the speed at which your modem communicates  
with your companion, not the speed at which your  
modem communicates with your telephone service.  
3. Tap the Speaker pick list and select the speaker volume that you  
want for the modem.  
4. Tap the Flow Ctl (Flow Control) pick list and select either  
Automatic, On (Xon), or Off (Xoff) flow control for the modem  
connection.  
5. Tap the Country pick list and select the country where you are  
using your companion.  
6. If necessary, edit the String text to change the modem setup string.  
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Network preferences and TCP/IP software  
The Network Preferences settings enable you to use the TCP/IP  
software that is included in the companion operating system. You can  
use the TCP/IP software to connect with Internet Service Providers  
(ISPs) or dial-in (remote access) servers. Because the TCP/IP software  
is a feature of the operating system, you configure all parameters  
relating to it from the Preferences application.  
To use TCP/IP, you must configure both the Modem Preferences and  
the Network Preferences settings.  
Note: Modem Preferences settings enable your WorkPad c3  
companion to use the WorkPad c3 Modem to communicate  
with remote devices. For example, you can communicate with  
your ISP server, or with your computer if you are away on  
travel. See “Modem preferences” earlier in this chapter for a  
complete explanation on how to configure modem  
parameters.  
After you configure both the Network and Modem Preferences, you  
can establish a PPP (Point-to-Point Protocol), SLIP (Serial Line Internet  
Protocol), or CSLIP (Compressed Serial Line Internet Protocol)  
connection with your ISP or dial-in server. You can do this either by  
using menu commands from the Network Preferences screen or by  
using a third-party application.  
Note: TCP/IP provides the ability to connect to your ISP or dial-in  
server with applications that allow you to view the  
transmitted data. Visit the web site http://www.palm.com for  
information on third-party applications that take advantage of  
TCP/IP.  
Selecting a service  
Use the Service setting to select the service template for your Internet  
Service Provider or a dial-in server. Service templates are a set of ISP  
and dial-in server configuration settings that you can create, save, and  
reuse.  
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To select a service:  
1. Tap the Service pick list.  
Tap here to display  
a list of service  
templates  
2. Tap the predefined service template you want to use.  
Entering a user name  
The User Name setting identifies the name you use when you log into  
your Internet Service Provider or your dial-in server. Although this  
field can contain multiple lines of text, only two lines appear onscreen.  
To enter a user name:  
1. Tap the User Name field.  
2. Enter your user name.  
Enter your user  
name here  
Note: Most dial-in servers do not accept spaces in the user name.  
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Entering a password  
The Password box identifies the password you use to log into your  
server or ISP. Your entry in this field determines whether your  
companion prompts you to enter a password each time you log into  
your network:  
If you do not enter a password, your companion displays the  
word “Prompt” in this field and asks you to enter a password  
during the login procedure.  
If you enter a password, your companion displays the word  
“Assigned” in this field and does not prompt you to enter a  
password during the login procedure.  
Note: If you are concerned about security, select the Prompt option  
and do not enter a password.  
To enter a password:  
1. Tap the Password field.  
2. Enter the password you use to log into your server.  
Enter password here  
Tap here  
3. Tap OK.  
Note: The Password field updates to display the word “Assigned.”  
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Adding telephone settings  
When you select the Phone field, your companion opens a dialog box  
in which you define the telephone number you use to connect with  
your ISP or dial-in server. In addition, you can also define a prefix,  
disable Call Waiting, and give special instructions for using a calling  
card.  
Note: The Phone Setup dialog box works correctly for AT&T and  
Sprint long-distance services. However, because MCI works  
differently, MCI customers need to put the calling card  
number in the Phone # field and the phone number in the Use  
calling card field.  
To enter your server phone number:  
1. Tap the Phone # field.  
2. Enter the phone number you use to reach your ISP or dial-in  
server.  
Enter your ISP phone  
number here  
3. If you need to enter a prefix or disable Call Waiting, skip to those  
procedures. Otherwise, tap OK.  
Entering a prefix  
A prefix is a number that you dial before the telephone number to  
access an outside line. For example, many offices require that you dial  
“9” to dial a number outside the building.  
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To enter a prefix:  
1. Tap the Dial Prefix check box to select it.  
Select this  
box if you  
need to use  
a prefix  
Enter your  
prefix here  
2. Enter the prefix.  
3. Tap OK.  
Disabling Call Waiting  
Call Waiting can cause your session to terminate if you receive a call  
while you are connected. If your telephone has Call Waiting, you need  
to disable this feature before logging into your ISP or dial-in server.  
To disable Call Waiting:  
1. Tap the Disable call waiting check box to select it.  
Select this  
box if you  
Enter your disable  
need to  
code here  
disable Call  
Waiting  
2. Enter the code to disable Call Waiting on the Disable call waiting  
line.  
Note:  
Each telephone company assigns a code to disable Call  
Waiting. Contact your local telephone company for the  
code that is appropriate for you.  
3. Tap OK.  
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Using a calling card  
The Use calling card field enables you to use your calling card when  
dialing your ISP or Intranet server. Keep in mind that there is usually  
a delay before you enter your calling card number. When you define  
your calling card number, you need to add commas at the beginning  
to compensate for this delay. Each comma delays transmission of your  
calling card number for two seconds.  
To use a calling card:  
1. Tap the Use calling card check box to select it.  
Select this  
box to use a  
calling card  
Enter your  
calling card  
number here  
2. Enter your calling card number on the Use calling card line.  
Note:  
It is a good idea to add at least three commas at the  
beginning of your calling card number to compensate for  
the cue delay.  
3. Tap OK.  
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Connecting to your service  
After you set your Modem and Network Preferences, establishing a  
connection to your Internet Service Provider (ISP) or your company’s  
network (dial-in server) is easy.  
Note: If you are connecting to an ISP, you need a third-party  
application, such as a web browser or news reader, to take  
advantage of this connection. For information about third-  
party applications that support TCP/IP, check the web site  
http://www.palm.com.  
To establish a connection:  
Tap Connect to dial the current service and display the Service  
Connection Progress messages.  
Tip:  
To see expanded Service Connection Progress messages,  
press the lower half of the Scroll button.  
To close a connection:  
Tap Disconnect to terminate the connection between your  
companion and your service.  
Creating additional service templates  
You can create additional service templates from scratch or by  
duplicating existing templates and editing information. After you  
create a new or duplicate template, you can add and edit settings.  
To add a new service template:  
1. Tap the Menu icon  
.
2. Tap Service, and then tap New.  
A new service template (called Untitled) is added to the Service  
pick list.  
To duplicate an existing service template:  
1. Tap the Service pick list.  
2. Tap the predefined service template you want to duplicate.  
3. Tap the Menu icon  
.
4. Tap Service, and then tap Duplicate.  
A copy of the service template is added to the Service pick list.  
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Adding detailed information to a service template  
If you are using one of the predefined service templates, you probably  
only need to enter your user name and telephone number. If you are  
creating a new service template, you may need to provide additional  
information to your ISP or dial-in server. You use the Details dialog  
box to add additional information to a selected service template.  
To select a connection type:  
1. Tap the service field.  
2. Tap Details.  
Select connection type  
3. Tap the Connection type pick list and select one of the following  
connection types:  
PPP  
Point-to-Point protocol  
SLIP  
CSLIP  
Serial Line Internet Protocol  
Compressed Serial Line Internet Protocol  
Note: If you are not sure, try PPP; if that does not work, ask your  
Internet Service Provider or your System Administrator for  
the correct connection type.  
Idle timeout  
The Idle timeout setting defines how long your companion waits  
before dropping the connection with your ISP or dial-in server when  
you switch out of a TCP/IP application.  
To set the Idle timeout:  
1. Tap the Idle timeout pick list and select one of the following  
options:  
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Immediate  
1 minute  
Drops the connection to your ISP immediately  
when you switch to another application.  
Waits one minute for you to open another  
application before it drops the connection.  
2 minutes  
3 minutes  
Power Off  
Waits two minutes.  
Waits three minutes.  
Keeps your PPP or SLIP connection until you  
turn off your companion (or until it times out).  
This option works best with the WorkPad c3  
Modem.  
2. Tap OK.  
Defining primary and secondary DNS  
The Domain Naming System (DNS) is a mechanism in the Internet for  
translating the names of host computers into IP addresses. When you  
enter a DNS number (or IP address), you are identifying a specific  
server that handles the translation services.  
Each IP address has four sections, separated by periods. In the Details  
dialog box, you enter each section separately. Each section of an IP  
address is made up of a number from 0 to 255; numbers are the only  
allowable characters in this field.  
Ask your Internet Service Provider or System Administrator for the  
correct Primary or Secondary DNS IP numbers.  
Tip:  
Many systems do not require that you enter a DNS. If you are  
not sure, leave the DNS field blank.  
To enter a primary and secondary DNS:  
1. Tap the Query DNS check box to deselect it.  
2. Tap the space to the left of the first period in the Primary DNS field,  
and then enter the first section of the IP address.  
Note:  
Each section must be a number from 0 to 255.  
3. Repeat step 2 for the second, third, and last sections of the Primary  
DNS field.  
4. Repeat steps 2 and 3 for the Secondary DNS number.  
5. Tap OK.  
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IP address  
Everyone who logs on to the Internet needs to have a unique identifier  
(an IP address), whether permanent or temporary. Some networks  
dynamically assign a temporary IP address when clients log in. The IP  
Address field lets you identify whether your network provides  
automatic (dynamic) temporary IP addressing.  
Note: If your IP address is permanently assigned, you need to get  
that information from your System Administrator. If you are  
not sure, select Automatic.  
To identify dynamic IP addressing:  
Tap the IP Address check box to select it.  
Tap to select automatic  
IP address  
To enter a permanent IP address:  
1. Tap the IP Address check box to deselect it and display a  
permanent IP address field below the check box.  
2. Tap the space to the left of the first period then enter the first  
section of the IP address.  
Note:  
Each section must be a number from 0 to 255.  
3. Tap and enter the remaining sections of the IP address.  
4. Tap OK.  
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Creating a login script  
A login script is a series of commands, similar to an autoexec.bat file,  
that automates logging into your ISP. You can create login script files  
by selecting commands from the Command pick list in the Login  
Script dialog. Some commands from the Command pick list, such as  
Send, require you to supply additional information. Those commands  
have a parameter field so that you can add the necessary data.  
Note: You can also use non-ASCII and literal characters in your  
login script. See Appendix D for more information.  
To create a login script:  
1. Tap Script.  
2. Tap the End pick list.  
Tap here  
3. Tap the command you want from the Command list. If the  
command requires additional information, a field appears to the  
right of it for you to enter the information. The following  
commands are available:  
Wait For  
Tells your companion to wait for specific  
characters from the TCP/IP server before  
executing the next command.  
Send  
Transmits specific characters to the TCP/  
IP server to which you are connecting.  
Send CR  
Transmits a carriage return or LF character  
to the TCP/IP server to which you are  
connecting.  
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Send User ID Transmits the User ID information entered  
in the User ID field of the Network  
Preferences screen.  
Send  
Password  
Transmits the password entered in the  
Password field of the Network Preferences  
screen. If you did not enter a password,  
this command prompts you to enter one.  
The Password command is usually  
followed by a Send CR command.  
Delay  
Get IP  
Prompt  
End  
Tells your companion to wait a specific  
number of seconds before executing the  
next command in the login script.  
Reads an IP address and uses it as the IP  
address for your companion. This  
command is used with SLIP connections.  
Opens a dialog box and prompts you to  
enter text of some kind (for example, a  
password or a security code).  
Identifies the last line in the login script.  
4. Repeat steps 2 and 3 until the login script is complete.  
5. Tap OK.  
Deleting a service template  
There is only one way to delete a service template: use the Delete  
command from the Service menu.  
To delete a service template:  
1. Tap the Service pick list.  
2. Tap the service template you want to delete.  
3. Tap the Menu icon  
.
4. Tap Service, and then tap Delete.  
5. Tap OK.  
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Network preferences menu commands  
The Network Preferences screen includes menu commands to make it  
fast and easy to create and edit service templates. TCP/IP application  
menus are show here for your reference.  
See “Using menus” in Chapter 1 for more information about choosing  
menu commands.  
Service menu  
Options menu  
TCP/IP troubleshooting  
If you are having a problem establishing a network connection using  
TCP/IP, check this section and try the suggestions listed.  
Displaying expanded Service Connection Progress messages  
It is helpful to identify at what point in the login procedure the  
connection fails. An easy way to do this is to display the expanded  
Service Connection Progress messages. Expanded Service Connection  
Progress messages describe the current stage of the login procedure.  
Press the lower half of the scroll button at any point during login to  
display these messages.  
Viewing the Network Log  
If viewing the expanded Service Connection Progress messages does  
not give you enough information to find out why you cannot connect  
to your ISP or dial-in server, take a look at the Network Log. The  
Network Log lists all of the communication that occurs between your  
modem and your dial-in server during the login procedure. The  
information in the Network Log can help your ISP or your System  
Administrator pinpoint where the login procedure communication  
fails and why.  
Chapter 7  
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To view the Network Log:  
1. Tap Options, and then tap View Log.  
2. Tap the up and down arrows of the scroll bar to see the entire  
Network Log.  
3. Tap Done.  
Adding a DNS number  
If your ISP or dial-in server requires a DNS number and you did not  
enter that information in the Network Preferences screen, it will  
appear that you successfully logged into your network. When you try  
to use an application or look up information, however, the connection  
fails. If this occurs, try adding a DNS number. Ask your ISP or your  
System Administrator for the correct Primary and Secondary DNS IP  
numbers.  
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Owner preferences  
The Owner Preferences screen enables you to record a name, company  
name, phone number, or any other information that you want to  
associate with your companion.  
If you use the Security application to turn off and lock your  
companion with a password, information that you put in the Owner  
Preferences displays the next time you turn on your companion. See  
Chapter 1 for more information.  
To enter the Owner preferences:  
Enter the text that you want to associate with your companion in  
the Owner Preferences screen. If you enter more text than can fit  
on one screen, a scroll bar automatically appears on the right side  
of the screen.  
If you assign a password with the Security application, the  
information in the Owner Preferences screen cannot be changed. In  
this case, an Unlock button appears at the bottom of the screen.  
To unlock the Owner Preferences screen:  
1. Tap Unlock.  
2. Enter the password that you defined in the Security application.  
3. Tap OK.  
Chapter 7  
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ShortCuts preferences  
The ShortCuts Preferences screen enables you to define abbreviations  
for entering text with Graffiti strokes. This section describes how to  
create, edit, and delete a ShortCut. See Chapter 2 for more information  
on the use of ShortCuts.  
Creating a ShortCut  
You can create a ShortCut for any words, letters, or numbers. All  
ShortCuts you create appear on the list in the ShortCut Preferences  
screen. All the ShortCuts are available in any of your companion  
applications and are backed up on your computer when you perform  
a HotSync operation.  
To create a ShortCut:  
1. Tap New.  
2. On the ShortCut name line, enter the letters you want to use to  
activate the ShortCut.  
Tap New  
3. Tap the ShortCut Text area and enter the text that you want to  
appear when you write the ShortCut characters.  
Tip:  
You may want to add a space (space character) after the  
last word in your ShortCut text. This way, a space  
automatically follows the ShortCut text.  
4. Tap OK.  
Tip:  
To use a ShortCut, draw the ShortCut stroke followed by the  
ShortCut characters. When you draw the ShortCut stroke, the  
ShortCut symbol appears at the insertion point to show that  
you are in ShortCut mode.  
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ShortCut  
Editing a ShortCut  
After you create a ShortCut, you can modify it at any time.  
To edit a ShortCut:  
1. Tap the ShortCut you want to edit.  
2. Tap Edit.  
3. Make the changes you want and tap OK.  
Deleting a ShortCut  
If you no longer need a ShortCut, you can delete it from the list of  
ShortCuts.  
To delete a ShortCut:  
1. Tap the ShortCut you want to delete.  
2. Tap Delete.  
3. Tap Yes.  
Chapter 7  
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Appendix A  
Maintaining Your Companion  
This chapter provides information on the following:  
Proper care of your companion  
Prolonging battery life  
Resetting your companion  
Caring for your companion  
Your companion is designed to be rugged and reliable and to provide  
years of trouble-free service. Please observe the following general tips  
when using your companion:  
Take care not to scratch the screen of your companion. Keep the  
screen clean. When working with your companion, use the  
supplied stylus or plastic-tipped pens intended for use with a  
touch-sensitive screen. Never use an actual pen or pencil or other  
sharp object on the surface of the companion screen.  
Your companion is not waterproof and should not be exposed to  
rain or moisture. Under extreme conditions, water may enter the  
circuitry through the front panel buttons. In general, treat your  
companion as you would a pocket calculator or other small  
electronic instrument.  
The touch-sensitive screen of your companion contains a glass  
element. Take care not to drop your companion or subject it to any  
strong impact. Do not carry your companion in your back pocket:  
if you sit on it, the glass may break.  
Protect your companion from temperature extremes. Do not leave  
your companion on the dashboard of a car on a hot day, and keep  
it away from heaters and other heat sources.  
Do not store or use your companion in any location that is  
extremely dusty, damp, or wet.  
Use a soft, damp cloth to clean your companion. If the surface of  
the companion screen becomes soiled, clean it with a soft cloth  
moistened with a diluted window-cleaning solution.  
Appendix A  
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Battery considerations  
companion:  
Under normal conditions, your companion battery should remain  
charged by placing it in the cradle for just a few minutes each day.  
You can conserve battery life by minimizing the use of the  
backlight feature, and changing the Auto-off setting that  
automatically turns the companion off after a period of inactivity.  
See “General preferences” in Chapter 7 for more information.  
If the batteries become low in the course of normal use, an alert  
appears on the companion screen describing the low battery  
condition. If this alert appears, perform a HotSync operation to  
back up your data; then recharge the unit. This helps prevent  
accidental data loss.  
®
If the battery drains to the point where your companion does not  
operate, it stores your data safely for about a week. In this case,  
there is enough residual energy in the battery to store the data, but  
not enough to turn on your companion. If your companion does  
not turn on when you press the power button, you should  
recharge the unit immediately.  
If your battery drains and you have the unit in an uncharged state  
for an extended period of time, you can lose all of the stored data.  
There are no serviceable parts inside your companion, so do not  
attempt to open the unit. You never need to replace the battery,  
even if the charge runs out.  
If you ever dispose of your WorkPad c3 companion, please  
dispose of it without damaging the environment by depositing  
your companion at your nearest environmental recycling center.  
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Resetting your companion  
Under normal circumstances, you will not have to use the reset  
button. On rare occasions, however, your companion may no longer  
respond to buttons or the screen. In this case, you need to perform a  
reset to get your companion running again.  
Performing a soft reset  
A soft reset tells your companion to stop what it is doing and start over  
again. All records and entries stored in your companion are retained  
with a soft reset. After a soft reset, the Welcome screen appears,  
followed by the General Preferences screen (to set time and date).  
To perform a soft reset:  
Use the reset tip tool, or the tip of an unfolded paper clip (or  
similar object without a sharp tip), to gently press the reset button  
inside the hole on the back panel of your companion.  
Reset button  
Tip:  
The metal and plastic stylus that comes with your companion  
has a reset tip inside. To use it, unscrew the metal barrel from  
the stylus quill.  
Appendix A  
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Performing a hard reset  
With a hard reset, all records and entries stored in your companion are erased.  
Never perform a hard reset unless a soft reset does not solve your problem.  
Note: You can restore any data previously synchronized with your  
computer during the next HotSync operation.  
To perform a hard reset:  
1. Hold down the power button on the front panel of the companion.  
2. While holding down the power button, use the tip of an unfolded  
paper clip (or similar object without a sharp tip) to gently press the  
reset button.  
3. Release the power button.  
4. When a message appears on the companion screen warning that  
you are about to erase all the data stored on your companion, do  
one of the following:  
Press the upper half of the scroll button on the front panel of the  
companion to complete the hard reset and display the Digitizer  
screen.  
Press any other button to perform a soft reset.  
Note: With a hard reset, the current date and time are retained.  
Formats Preferences and other settings are restored to their  
factory default settings.  
To restore your data after a hard reset:  
1. Click the HotSync icon  
right corner of the taskbar).  
in the Windows system tray (bottom-  
Tip:  
You can also click the HotSync command on the Palm  
Desktop for IBM WorkPad menu bar.  
2. From the HotSync Manager menu, choose Custom.  
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3. Select the appropriate user name from the list.  
4. Select an application in the Conduit list.  
5. Click Change.  
6. Select Desktop overwrites handheld.  
Note:  
Changing the HotSync setting from the default affects  
only the next HotSync operation. Thereafter, the HotSync  
Actions revert to their default settings.  
7. Click OK.  
8. Repeat steps 4 through 7 to change conduit settings for other  
applications.  
9. Click Done to activate your settings.  
10. Perform a HotSync operation.  
Appendix A  
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Appendix B  
Frequently Asked Questions  
If you encounter a problem with your WorkPad c3 companion, do not  
call Technical Support until you have reviewed the following list of  
frequently asked questions, and you have also reviewed the  
following:  
The README file and HelpNotes located in the folder where you  
installed the Palm™ Desktop for IBM WorkPad on your computer  
(or on your installation CD)  
The Palm Desktop for IBM WorkPad online Help  
The most recent WorkPad c3 companion HelpNotes on your  
regional web site  
If you are still having problems, contact your local IBM HelpCenter for  
technical support. See “Product Registration and Getting Help by  
Telephone” later in this Appendix.  
Note: Thousands of third-party add-on applications have been  
®
written for the Palm Computing platform. Unfortunately, we  
are not able to support such a large number of third-party  
applications. If you are having a problem with a third-party  
application, please contact the developer or publisher of that  
software.  
Software installation problems  
Problem  
Solution  
When I install Palm  
Desktop for IBM  
Take your companion out of the cradle  
and install again.  
WorkPad I get an error  
that a modem is attached  
to my serial port, but there  
is no modem attached.  
Appendix B  
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Operating problems  
Problem  
Solution  
Try each of these in turn:  
My companion will  
not turn on.  
Press the contrast control button and  
adjust the contrast.  
Recharge the unit. If your companion  
still does not operate, try a soft reset. See  
“Resetting your companion” in  
Appendix A.  
I get a warning  
message telling me  
my companion  
memory is full.  
Purge Date Book and To Do List. This  
deletes To Do List items and past Date  
Book events from the memory of your  
companion. See “Purging records” in  
Chapter 4. You may need to perform a  
®
HotSync operation to recover the  
memory.  
Delete unused memos and records. If  
necessary, you can save these records.  
See “Deleting records” in Chapter 4.  
If you have installed additional  
applications on your companion,  
remove them to recover memory. See  
“Removing applications” in Chapter 3.  
My companion  
keeps turning itself  
off.  
Your companion is designed to turn itself  
off after a period of inactivity. This period  
can be set at one, two, or three minutes.  
Check the Auto-off setting. See “General  
preferences” in Chapter 7.  
My companion is not Check the System Sound setting. See  
making any sounds.  
“General preferences” in Chapter 7.  
My companion has  
frozen.  
Perform a soft reset. See “Resetting your  
companion” in Appendix A.  
I do not see anything  
on my companion’s  
screen.  
Change the contrast settings.  
Check the battery power. If necessary,  
recharge the unit.  
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Tapping and writing problems  
Problem  
Solution  
When I tap the  
buttons or screen  
icons, my companion  
activates the wrong  
feature.  
Calibrate the screen. See “Digitizer  
preferences” in Chapter 7.  
When I tap the Menu Not all applications or screens have menus.  
Try changing to a different application.  
icon  
, nothing  
happens.  
I cannot get my  
companion to  
recognize my  
handwriting.  
For your companion to recognize  
handwriting input with the stylus, you  
®
need to use Graffiti writing. See  
“Using Graffiti writing to enter data” in  
Chapter 2.  
Make the Graffiti character strokes in  
the Graffiti writing area, not on the  
display part of the screen.  
Write Graffiti strokes for letters in the  
left-hand side, and the strokes for  
numbers in the right-hand side of the  
Graffiti writing area.  
Make sure that Graffiti is not shifted  
into extended or punctuation modes.  
See “Using Graffiti writing to enter  
data” in Chapter 2.  
See “Graffiti tips” in Chapter 2 for tips  
on increasing your accuracy when you  
write Graffiti characters.  
Appendix B  
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Application problems  
Problem  
Solution  
I tapped the Today  
button, but it does  
Your companion is not set to the current  
date. Make sure the Set Date box in the  
not show the correct General Preferences screen displays the  
date.  
current date. See “General preferences” in  
Chapter 7 for more information.  
I know I entered  
some records, but  
they do not appear in  
the application.  
Check the Categories pick list (upper-  
right corner of the screen). Choose All  
to display all of the records for the  
application.  
Check Security and make sure that the  
Private Records setting is set to Show  
private records.  
In To Do List, tap Show and check  
whether Show Only Due Items is  
selected.  
I am having  
If you cannot manually arrange the  
order of the memos in the List screen,  
check the Memo Preferences setting.  
Make sure that Sort by is set to Manual.  
problems listing  
memos the way I  
want to see them.  
If you choose to view your memos  
alphabetically on Palm Desktop for IBM  
WorkPad and then perform a HotSync  
operation, the memos on your  
companion still appear in the order  
defined in the Memo Preferences  
setting. In other words, the sort settings  
that you use with Palm Desktop for IBM  
WorkPad are not transferred to your  
companion.  
I created an event in  
Date Book, but it  
does not appear in  
the Week View.  
In the Week View, you cannot select  
overlapping events that have the same start  
time. If you have two or more events with  
the same start time, choose the Day View  
for the particular day to see the overlapping  
events.  
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HotSync problems  
Problem  
Solution  
I cannot do a  
Check the Windows system tray to  
make sure the HotSync Manager is  
running. If it is not, open Palm Desktop  
for IBM WorkPad.  
HotSync operation;  
what should I check  
to make sure I am  
doing it correctly?  
Click the HotSync Manager, choose  
Setup and click the Local tab. Check  
that the Serial Port setting displays the  
correct COM port where your cradle is  
attached.  
Make sure the cradle is connected  
securely.  
I did a HotSync  
Click the HotSync Manager and choose  
Custom. Check that the correct conduit  
is active.  
operation, but one of  
my applications did  
not synchronize.  
I am using Outlook  
as my PIM, but I  
cannot do a HotSync  
operation.  
Click the HotSync Manager and choose  
Custom. Check that the correct conduit  
is active.  
Check that the correct conduit is  
installed. Reinstall the HotSync  
Manager and make sure the correct  
conduit is selected.  
I cannot launch the  
HotSync Manager.  
Make sure you are not running another  
program, such as America Online,  
CompuServe, or WinFax, that uses the  
serial port you selected in the Setup  
dialog box.  
Reinstall the Palm Desktop for IBM  
WorkPad.  
Appendix B  
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I tried to do a local  
HotSync operation,  
but it did not  
complete  
successfully.  
Try each of these in turn:  
Make sure HotSync Manager is  
running. If HotSync Manager is  
running, exit and restart it.  
Make sure you selected Local from the  
HotSync Manager menu or the Palm  
Desktop for IBM WorkPad menu.  
Check the cable connection between the  
cradle and the serial port on your  
computer.  
Make sure you selected the correct  
serial port on the Local tab in the Setup  
dialog. It should be set to the port where  
you connected the cradle.  
Try a lower baud rate setting on the  
Local tab in the Setup dialog.  
Make sure you are not running another  
program, such as America Online,  
CompuServe, or WinFax, that uses the  
serial port you selected in the Setup  
dialog box.  
Read the HotSync Log for the user  
account for which you are performing a  
HotSync operation.  
Make sure your companion is seated in  
the cradle correctly.  
Make sure the gold-plated connectors  
on the cradle and your companion are  
clean. Use a pencil eraser to clean them.  
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Check the following on your computer:  
I tried to do a modem  
HotSync operation,  
but it did not  
complete  
successfully.  
Make sure your computer is turned on  
and that it does not shut down  
automatically as part of an energy-  
saving feature.  
Make sure the modem connected to your  
computer is turned on and is connected  
to the outgoing phone line.  
Make sure Modem is checked in the  
HotSync Manager menu.  
Make sure the modem has an on-off  
switch. Your companion cannot “wake  
up” a modem with an auto-off feature.  
Make sure the modem is connected  
properly to a serial port on your  
computer and is connected to the  
incoming phone line.  
Confirm that the Setup String in the  
Setup dialog box configures your  
modem correctly. You may need to select  
a different Modem Type or enter a  
custom Setup String. Most modems have  
a Setup String that causes them to send  
initial connection sounds to a speaker.  
You can use these sounds to check the  
modem connection.  
Confirm that the Speed setting in the  
Setup dialog box works for your modem.  
If you have problems using the As Fast  
As Possible option or a specific speed, try  
using a slower speed.  
Make sure you are not running another  
program, such as America Online,  
CompuServe, or WinFax, that uses the  
serial port you selected in the Setup  
dialog box.  
Make sure your modem resets before  
you try again. (Turn off your modem,  
wait a minute, then turn it back on.)  
Appendix B  
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Check the following on your companion:  
I tried to do a modem  
HotSync operation,  
but it did not  
complete  
successfully.  
(continued)  
Confirm that the telephone cable is  
securely attached to your modem.  
Make sure the dialing instruction dials  
the correct phone number.  
If you need to dial an outside line prefix,  
make sure you selected the Dial Prefix  
option on your companion and entered  
the correct code.  
If the telephone line you are using has  
Call Waiting, make sure you selected the  
Disable call waiting option under  
Modem Sync Phone Setup on your  
companion and entered the correct code.  
Make sure the telephone line you are  
using is not noisy, which can interrupt  
communications.  
Check the batteries in your modem and  
replace them if necessary.  
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Beaming problems  
Problem  
Solution  
I cannot beam data to  
anotherWorkPad PC  
companion.  
Confirm that your WorkPad  
companion and the other WorkPad  
companion are between ten centimeters  
(approximately 4") and one meter  
(approximately 39") apart, and that the  
obstacles. Beaming distance to other  
WorkPad PC companions may be  
different.  
Move your companion closer to the  
receiving device.  
Perform a soft reset. See “Performing a  
soft reset” in Appendix A for more  
information.  
When someone  
Your companion requires at least twice  
the amount of memory available as the  
data you are receiving. For example, if  
you are receiving a 30K application, you  
must have at least 60K free.  
beams data to my  
companion, I get a  
message telling me it  
is out of memory.  
Perform a soft reset. See “Performing a  
soft reset” in Appendix A for more  
information.  
Appendix B  
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Recharging problems  
Problem  
Solution  
When I place my  
WorkPad  
Confirm that your companion is well  
seated in the cradle.  
companion in the  
cradle, the cradle  
light does not go on.  
Confirm that your recharger cable is  
properly connected to the back of the  
cradle’s serial (COM) port connector  
that plugs into your computer.  
Confirm that your recharger is plugged  
into an AC outlet and that the AC outlet  
has power.  
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Password problems  
Problem  
Solution  
I forgot the  
You can use Security to delete the  
password, and my  
companion is not  
locked.  
password. If you do this, your companion  
deletes all entries marked as private. You  
can, however, perform a HotSync operation  
before you delete the password: the HotSync  
process backs up all entries, whether or not  
they are marked private. In this case, the  
following procedure restores your private  
entries and lets you access them:  
1. Use the Palm Desktop for IBM Work-  
Pad and the cradle to synchronize  
your data.  
2. Tap Forgotten Password in Security  
to remove the password and delete  
all private records.  
3. Perform a HotSync operation to syn-  
chronize your data and restore the  
private records by transferring them  
from your computer to your  
companion.  
I forgot the password  
and my companion  
is locked.  
If you assign a password and lock your  
companion, you must perform a hard  
reset to continue using your  
companion. See “Performing a hard  
reset” in Appendix A for more  
information.  
Appendix B  
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Getting Help, Service, and Information  
If you need help, service, technical assistance, or just want more  
information about IBM products, you will find a wide variety of  
sources available from IBM to assist you.  
See the IBM WorkPad Home Page at:  
http://www.pc.ibm.com/workpad.  
Help is also available from bulletin boards and online services, as well  
as by fax and telephone. This section provides information about these  
sources. Services available and telephone numbers listed are subject to  
change without notice.  
Hardware Warranty Summary  
When you purchase an IBM hardware product, you get  
comprehensive warranty coverage. During the IBM hardware  
product warranty period, you may call the IBM HelpCenter for  
hardware product assistance. See “Product Registration and Getting  
Help by Telephone” later in this Appendix for a list of numbers.  
Be sure to retain your proof of purchase to obtain warranty service.  
For additional information, refer to the IBM warranty statement  
included with your product or available from your reseller.  
Before You Call for Service  
Many problems can be solved without outside assistance, by using the  
online help or by reviewing the online or printed documentation  
supplied with your WorkPad. If you suspect a software problem,  
consult the documentation (including README files) for the  
operating system or application program.  
If, after reviewing these sources, you cannot solve your problem, call  
your regional IBM HelpCenter.  
Before requesting support, please experiment a bit to reproduce and  
isolate the problem. When you do contact support, please be ready to  
provide the following information:  
The name and version of the operating system you are using  
The actual error message or state you are experiencing  
The steps you take to reproduce the problem  
The version of Palm Desktop software for IBM WorkPad software  
you are using and available memory on the device  
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To find version and memory information:  
1. Tap the Applications icon  
2. Tap the Menu icon  
3. Tap App, and then tap Info.  
.
.
Note: Thousands of third-party add-on applications have been  
written for the Palm Computing platform. Unfortunately, we  
are not able to support such a large number of third-party  
applications. If you are having a problem with a third-party  
application, please contact the developer or publisher of that  
software.  
4. Tap Version to see version numbers, and tap Size to see the amount  
of free memory, in kilobytes.  
Getting Customer Support and Service  
Purchasing an IBM product entitles you to standard help and support  
during the warranty period. If you need additional support and  
services, a wide variety of extended services are available for purchase  
that address almost any need.  
Purchasing Additional Services  
During and after the warranty period, you can purchase additional  
services, such as support for IBM and non-IBM hardware, operating  
systems, and application programs; network setup and configuration;  
upgraded or extended hardware repair services; and custom  
installations. Service availability and name might vary by country.  
Product Registration and Getting Help by Telephone  
To register your WorkPad and to receive your personalized  
registration number prior to receiving technical support, refer to the  
Registration Number listing below.  
For direct access to technical support during your entitlement period,  
have your personalized registration number available and refer to the  
Support Number provided to you when you registered. Expert  
technical-support representatives are available to assist you with  
questions you have. These services are available 24 hours a day, 7 days  
week. Response time will vary depending on the number and  
complexity of incoming calls.  
Appendix B  
Page 195  
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Country Name  
Phone Number Language  
ASIA PACIFIC  
Hours  
Days  
Australia  
New Zealand  
Japan  
131-426  
English  
English  
Japanese  
7:00AM-6:00PM Monday - Friday  
9:00AM-5:00PM Monday - Friday  
10:00AM-6:00PM 7 days/week  
0800-472-435  
0120-141-666  
CANADA  
Canada  
800-565-3344  
800-565-3344  
English  
French  
24 hours/day  
24 hours/day  
7 days/week  
7 days/week  
EUROPE  
Austria  
01-54658-5075  
02-717-2504  
02-717-2503  
3-525-6905  
German  
Dutch  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
Belgium  
French  
Danish  
Finnish  
French  
German  
English  
Italian  
Denmark  
Finland  
9-22-931805  
01-6932-4003  
069-6654-9003  
01-815-9207  
02-482-75003  
298-977-5060  
020-504-0531  
2-305-3203  
France  
Germany  
Ireland  
Italy  
Luxembourg  
Netherlands  
Norway  
Portugal  
Spain  
French  
Dutch  
Norwegian 9:00AM-6:00PM Monday - Friday  
Portuguese 9:00AM-6:00PM Monday - Friday  
01-791-5147  
91-662-4270  
08-632-0063  
01-212-1810  
022-310-0418  
091-971-0523  
Spanish  
Swedish  
German  
French  
Italian  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
9:00AM-6:00PM Monday - Friday  
Sweden  
Switzerland  
United Kingdom 01475-555555  
English  
LATIN AMERICA  
Argentina  
Bolivia  
Brazil  
717-4357  
Spanish  
9:00AM-6:00PM Monday - Friday  
8:00AM-5:00PM Monday - Friday  
(591-2) 361-555 Spanish  
55-11-889-8986 Portuguese 8:00AM-10:00PM Monday - Friday  
Chile  
800-20-3300  
Spanish  
8:00AM-5:00PM Monday - Friday  
Colombia  
623-2300(local) Spanish  
9-800-18811  
8:00AM-10:00PM Monday - Friday  
8:00AM-4:00PM Saturday  
Costa Rica  
506-233-6222  
Spanish  
8:00AM-5:00PM Monday - Friday  
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Country Name  
Phone Number Language  
Hours  
Days  
Ecuador  
(2) 565-130  
Spanish  
Spanish  
8:30AM-6:00PM Monday - Friday  
El Salvador  
503-298-5011  
8:00AM-12:00PM Monday - Friday  
1:30PM-5:30PM  
Guatemala  
Honduras  
Mexico  
502-331-5859  
504-332-2319  
Spanish  
Spanish  
8:00AM-5:00PM Monday - Friday  
8:00AM-5:00PM Monday - Friday  
8:00AM-8:00PM Monday - Friday  
387-5991(local) Spanish  
01-800-426-1000  
Nicaragua  
Panama  
Peru  
505-266-4141  
507-263-9977  
349-0050  
Spanish  
Spanish  
Spanish  
Spanish  
8:00AM-5:00PM Monday - Friday  
8:00AM-5:00PM Monday - Friday  
8:30AM-8:30PM Monday - Friday  
8:00AM-5:00PM Monday - Friday  
Rep.  
809-556-5161  
Dominican  
Venezuela  
800-426-72  
Spanish  
8:00AM-5:00PM Monday - Friday  
UNITED STATES  
United States  
Puerto Rico  
800-772-2227  
800-772-2227  
English  
English  
24 hours/day  
24 hours/day  
7 days/week  
7 days/week  
Appendix B  
Page 197  
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Page 198  
Frequently Asked Questions  
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Appendix C  
Creating a Custom  
Expense Report  
This section explains how to modify existing Expense application  
templates and how to create your own custom expense report  
templates for use with the Expense application.  
Note: This section assumes that you are familiar with Microsoft  
Excel or a similar spreadsheet application. If you are not  
familiar with Microsoft Excel, consult your company’s  
Information Services department or another experienced user.  
About mapping tables  
Before creating or modifying an Expense template, it is important to  
understand the Palm™ Desktop for IBM WorkPad Expense  
application. In simple terms, the Expense application moves Expense  
data from your companion to a Microsoft Excel spreadsheet.  
Each Expense item in your companion represents a group of related  
data. You can associate the following data with an expense item:  
Category  
Payment Currency  
Vendor  
Date  
Expense Type  
Amount  
City  
Attendees  
Note  
Payment Method  
®
When you perform a HotSync operation between your companion  
and Palm Desktop for IBM WorkPad, the Expense data is stored on  
your computer (in a file named Expense.txt). When you open the  
Expense application in Palm Desktop for IBM WorkPad, an Excel  
macro starts, and populates an expense template with your data based  
on the rules specified in a spreadsheet file named Maptable.xls.  
The Maptable.xls file is an editable spreadsheet that functions as a  
“mapping table.” The function of the mapping table is to guide the  
Excel macro in extracting the Expense data. The mapping table tells  
the Excel macro how large the spreadsheet is and provides the data-  
cell layout of the Excel template used for the Expense Report.  
Appendix C  
Page 199  
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Customizing existing sample templates  
Four sample Expense Report templates come with Palm Desktop for  
IBM WorkPad. These templates are stored in the Template folder  
(which is in the same folder as the Palm Desktop for IBM WorkPad  
application).  
If the layout of one (or more) of these templates is appropriate for your  
reporting needs, you can easily customize the templates with your  
company name and other information.  
To customize a sample Expense Report template:  
1. Make a backup copy of the contents of the Template folder.  
2. Double-click the name of the sample template you want to modify  
to open it in Microsoft Excel.  
3. Make any changes that you want to the names (or other  
information) in the sample template.  
Important: Do not insert rows or columns in the sample template.  
Doing so changes the way your Expense data maps to the  
template and causes errors. If you want to move the cells  
to a different location or add or delete rows or columns,  
you have to make changes to the Maptable.xls file.  
Note:  
You can insert your own company logo without changing  
the Maptable.xls file. If you change the file name,  
however, you need to make a corresponding change in  
the Maptable.xls file.  
You can also rename cells without changing the  
Maptable.xls file, provided that the expense type  
corresponds to your companion data. For example, you  
can change “Snack” to “Munchies,” and then all items  
entered on your companion as “Snack” map to the cell(s)  
labeled “Munchies.”  
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4. From the File menu, choose Save As.  
5. Click the Save as type drop-down list and choose Template (*.xlt).  
6. Navigate to the Template folder (in the Palm Desktop for IBM  
WorkPad directory).  
Note:  
If you do not need to change the Maptable.xls file, save the  
template file with its original file name (e.g., Sample2.xlt).  
If you do need to change the Maptable.xls file, give your modified  
template a unique name. Be sure to use the .xlt file suffix, which  
defines the file as a Microsoft Excel template.  
7. Click Save to save your modified template and make it available  
for future use.  
Note: If you need to modify the Maptable.xls file, you must do this  
before you can use the modified template with your Expense  
data. To modify the Maptable.xls file for your new template,  
see “Programming the mapping table” later in this appendix.  
Read all of the sections of this appendix before making changes to the  
Maptable.xls file.  
Determining the layout of the Expense Report  
This section describes the layout considerations for the Expense  
Report and explains the terms used for creating the report.  
Labels  
There are two kinds of labels that you need to define for your report:  
day/date and expense type. Each kind of label can be either Fixed or  
Variable. A Fixed label means that the label always appears as a header  
at the beginning of a row or column. If a label is not Fixed, it is  
variable.  
For example, a list table of expenses could have variable labels in the  
rows for day/date, and variable labels in the columns for expense  
type. In this case, neither day/date or expense type information  
would be “fixed” (as a header). Instead, the date and expense type  
information would be filled into the cells of the spreadsheet as  
appropriate.  
Examples of both Fixed and Variable labels appear in the sample  
expense templates.  
Appendix C  
Page 201  
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Sections  
A Section is an area of the report that has common formatting. It is  
common for an Expense report to have more than one Section. For  
example, the following sample Expense Report named Sample3.xlt  
contains several Sections.  
Section 1  
(not prepaid)  
Section 2  
(prepaid)  
Section 3  
Because your Expense data maps to row and column areas of your  
final report, different Sections require different definitions for the data  
mapping. To create additional Sections with different mapping, you  
create corresponding additional lines to the mapping table file named  
Maptable.xls. This procedure is explained later in this appendix.  
If a section contains cells for prepaid (company paid) expenses, you  
need to create an additional line in the mapping table for “prepaid.”  
This will count as an additional section in the mapping table. The only  
data that differs in the prepaid section (from the non-prepaid section)  
is the row/column numbers for the expense type.  
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Analyzing your custom Expense Report  
If you already have a custom Excel expense report, you can use it with  
a modified mapping table. However, before you can create a  
Maptable.xls file that corresponds to your custom Expense Report,  
you must first analyze the characteristics of your report.  
Perform the following before you begin a custom mapping table:  
Print a copy of your custom expense report. Activate the Row and  
Column Headings option in the Sheet settings of the Page Setup  
command. This enables you to quickly determine the size of the  
Section(s), as well as the numbers for the start rows and columns.  
On the printed copy, identify the data Sections. A Section is an  
area of data with common row and column formatting. A yellow  
highlighter marking pen can make it easy to see the Sections as  
you work with programming the mapping table. Your custom  
Expense Report can contain any number of Sections, and the same  
data can be repeated in any Section.  
On the printed copy, identify the type of Labels that apply to each  
Section. Each Section can have only one kind of Fixed or Variable  
Label for rows. Likewise, each Section can have only one kind of  
Fixed or Variable Label for columns.  
Place a copy of your custom Expense Report in the Template  
folder (in the Palm Desktop for IBM WorkPad directory). Change  
the file name so it has the file extension .xlt (which defines it as a  
Microsoft Excel template). Make a note of the exact file name so it  
can be defined in the mapping table file.  
Appendix C  
Page 203  
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Programming the mapping table  
Once you have analyzed the components of your custom Expense  
Report, you can program the mapping table to fill the report with data  
from the companion.  
To program a new custom mapping table:  
1. Open a copy of the Maptable.xls file in Microsoft Excel.  
Note:  
This file is located in the same folder as the Palm Desktop  
for IBM WorkPad application. Make a backup copy of this  
file before you make your modifications.  
2. Mapping a new template. Scroll to where you find the name of the  
original template that you chose for your modifications. The name  
of the template will appear in column B of the Maptable.xls file,  
next to the cell highlighted in green that reads “Template Name:”.  
If you did not modify an existing template, move to any table in the  
Maptable.xls file.  
3. Select all the rows associated with the template name. To select the  
rows, click and drag on the row numbers (left side), so they appear  
highlighted.  
All rows  
related  
to  
template  
are  
selected  
4. From the Edit menu, choose Copy.  
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5. Scroll down to a blank area of the Maptable.xls file (below the rows  
used for Sample4.xlt), and click on a row number to select a blank  
row.  
6. From the Edit menu, choose Paste. A copy of the rows you selected  
in step 3 is pasted into the Maptable.xls file.  
7. Name the table. In the cell immediately to the right of the cell entitled  
Template Name, enter the exact file name of your custom Expense  
Report template.  
8. Define the number of Sections. Each row in a table defines how your  
companion data will be placed in a Section of your custom Expense  
Report. Note that the prepaid portion of a section has its own row  
and counts as a separate section for map table purposes, even  
though it is not a separate section in your template.  
Table with  
four sections  
You may add or delete rows as necessary so that the total number  
of rows corresponds to the number of Sections in your custom  
Expense Report. To clear all of the existing settings in a row, click  
to select the row and press Ctrl+Delete. Name each row to  
correspond to a Section of your custom Expense Report.  
9. Determine the Label settings. The orientation of the data fields (Row,  
Column) appears in the yellow section of the table.  
Determine whether the Rows will contain expense or date  
information, and place an “x” in the appropriate cell. When you do  
this, you also define whether the label is Fixed or Variable. You can  
place only one “x” in the Row section (columns 2–5).  
Determine whether the Columns will contain expense or date  
information, and place an “x” in the appropriate cell. When you do  
this, you also define whether the label is Fixed or Variable. You can  
place only one “x” in the Column section (columns 6–9).  
Appendix C  
Page 205  
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10. Define the dimensions of the Section. The dimensions of the Section  
appear in the green columns (10–13).  
# of  
Rows  
Represents the total number of rows in the Section,  
excluding any header or total rows. In other words,  
this includes only the number of rows in the Section  
where your companion data will be placed.  
# of  
Represents the total number of columns in the  
Columns Section, excluding any header or total columns. In  
other words, this includes only the number of  
columns in the Section where your companion data  
will be placed.  
Start  
Row  
Is the number of the first row of the Section that will  
be filled with your companion data.  
Start  
Column  
Is the number of the first column of the Section that  
will be filled with your companion data.  
11. Define the Dates and Intervals. The dates and intervals between dates  
appears in the light blue columns (14–17).  
In the Date cell, enter the row or column number where all the date  
information will be placed.  
In the Dates cell, enter the number of blank columns (or rows)  
separating the date fields. If there are no blank columns (or rows)  
between date entries, leave this number set to zero.  
In the Start Day cell, enter the day of the week that starts the  
expense reporting period. Enter a three-character abbreviation for  
the day (e.g., Sun, Mon, Tue).  
In the Day cell, enter the row or column number where all the day  
information will be placed. If the dates are in a row, enter the row  
number. If the dates are in a column, enter the column number.  
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12. Define whether the Section is in list format. This setting appears in the  
light purple columns (18–19).  
If the Section will present the data in a list format, enter the word  
“yes”. Otherwise, enter the word “no”. The following diagram  
shows data presented in a list format:  
Only if your section is in list format: In the Expense Type cell,  
enter the number of the row or column where the expense  
description will be placed. Expense amounts can be entered in  
several different columns or rows if required by your template.  
Expense type labels must all appear in the same column.  
13. Enter the row or column numbers for the expense types that appear in the  
Section. These settings appear in the aqua columns (20–48).  
For these settings, simply enter the row or column number for the  
expense types you want to appear in the Section. Note that the  
same row or column number can be used more than once. An  
example would be meals that encompass breakfast, lunch, dinner,  
and snacks. In the previous example, all expense items would be  
populated into row/column 4 of the custom Expense Report.  
14. Complete the table. The remaining columns (49–57) are used to define  
the column or row number that corresponds to the description.  
15. Mark a Section for prepaid expenses (yellow column). If a row in the map  
table is for prepaid (company paid) expenses, type a “yes” in the  
cell on that Section’s row. Type “no” in all the cells of this column  
that do not pertain to prepaid expenses.  
Appendix C  
Page 207  
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16. Repeat steps 9 through 15 for each Section that you have defined  
for your custom Expense Report.  
17. Map Expense Report Options dialog (magenta section). The Expense  
Report Options dialog has five fields where you can fill in data for  
the header on your expense report. Use this section to specify the  
row and column on your template where this information will be  
mapped.  
Because header data is not related to any particular Section, you  
have to fill in only one row. If the item does not appear on your  
template, leave these cells blank.  
Using applications other than Microsoft Excel  
You can use applications other than Microsoft Excel (such as Lotus  
1-2-3 or Quattro Pro) to open and manipulate the Expense data on  
your computer. The data file is named “Expense.txt,” and is stored in  
the Expense folder, within the folder containing the companion user  
data.  
Expense data in the Expense.txt file is in tab-delimited format.  
Expense file details  
The Expense.txt file contains four groups of data. It will be easier to see  
these four distinct groups of data if you open the file with a  
spreadsheet application.  
Trips  
Shows the number of Expense application  
categories, and lists each one followed by an  
“end” statement.  
Currency  
Shows how many currencies were used for the  
Expense data, and lists the countries that  
correspond to that currency.  
Trip  
Shows the number of expenses by category,  
and lists the expenses for each category.  
Expenses  
Shows the total number of expenses, and lists  
them chronologically.  
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Appendix D  
Non-ASCII Characters  
for Login Scripts  
The following information enables you to create custom login scripts  
that require non-ASCII characters. It is provided for advanced users  
who understand the use and requirements of such characters in a  
custom login script.  
Use of ^char  
You may use the caret ( ^ ) to transmit ASCII command characters. If  
you send ^char, and the ASCII value of char is between @ and _, then  
the character is automatically translated to a single-byte value  
between 0 and 31.  
For example, ^M is converted to a carriage return. If char is a value  
between a and z, then the character sequence is translated to a single-  
byte value between 1 and 26. If char is any other value, then the  
character sequence is not subject to any special processing.  
For example, the string “Joe^M” transmits Joe, followed by a carriage  
return.  
Carriage return and line feed  
You may include carriage return and line feed commands as part of  
the login script, when entered in the following format:  
<cr>  
<lf>  
Sends or receives a carriage return  
Sends or receives a line feed  
For example, the string “waitfor Joe<cr><lf>” waits to receive Joe  
followed by a carriage return and line feed from the remote computer  
before executing the next command in the script.  
Appendix D  
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Literal characters  
The backslash ( \ ) character defines that the next character is  
transmitted as a literal character, and is not subject to any special  
processing ordinarily associated with that character.  
Examples:  
\^  
\<  
\\  
Includes a caret as part of the string  
Includes a < as part of the string  
Includes a backslash as part of the string  
Page 210  
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Warranty and  
Other Product Information  
Product warranties  
The following product warranties are included in this handbook.  
IBM U.K. Statement of Warranty  
IBM U. S., Canada, and Puerto Rico Statement of Limited  
Warranty  
Additional translations of the product warranties are included on the  
Palm™ Desktop software for IBM WorkPad CD-ROM. Refer to the  
Documentation folder on the CD-ROM for these warranties.  
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IBM U.K. Statement of Warranty  
Part 1 - General Terms  
This Statement of Warranty includes Part 1 - General Terms and Part 2 - Country-  
unique Terms. The terms of Part 2 may replace or modify those of Part 1. The warran-  
ties provided by IBM in this Statement of Warranty apply only to Machines you pur-  
chase for your use, and not for resale, from IBM or your reseller. The term “Machine”  
means an IBM machine, its features, conversions, upgrades, elements, or accessories, or  
any combination of them. The term “Machine” does not include any software programs,  
whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM  
specifies otherwise, the following warranties apply only in the country where you ac-  
quire the Machine. Nothing in this Statement of Warranty affects any statutory rights of  
consumers that cannot be waived or limited by contract. If you have any questions, con-  
tact IBM or your reseller  
.
MACHINE - WorkPad c3  
WARRANTY PERIOD* - One (1) Year  
*Contact your place of purchase for warranty service information. Some IBM  
Machines are eligible for On-site warranty service depending on the country  
where service is performed.  
The IBM Warranty For Machines  
IBM warrants that each Machine 1) is free from defects in materials and workmanship  
and 2) conforms to IBM’s Official Published Specifications. The warranty period for a  
Machine is a specified, fixed period commencing on its Date of Installation. The date on  
your sales receipt is the Date of Installation, unless IBM or your reseller informs you oth-  
erwise.  
During the warranty period IBM or your reseller, if approved by IBM to provide war-  
ranty service, will provide repair and exchange service for the Machine, without charge,  
under the type of service designated for the Machine and will manage and install engi-  
neering changes that apply to the Machine.  
If a Machine does not function as warranted during the warranty period, and IBM or  
your reseller are unable to either 1) make it do so or 2) replace it with one that is at least  
functionally equivalent, you may return it to your place of purchase and your money  
will be refunded. The replacement may not be new, but will be in good working order.  
Extent of Warranty  
The warranty does not cover the repair or exchange of a Machine resulting from misuse,  
accident, modification, unsuitable physical or operating environment, improper main-  
tenance by you, or failure caused by a product for which IBM is not responsible. The  
warranty is voided by removal or alteration of Machine or parts identification labels.  
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THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE  
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUD-  
ING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS  
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE  
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO  
HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDIC-  
TION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITA-  
TION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION  
OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WAR-  
RANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO  
WARRANTIES APPLY AFTER THAT PERIOD.  
Items Not Covered by Warranty  
IBM does not warrant uninterrupted or error-free operation of a Machine.  
Unless specified otherwise, IBM provides non-IBM machines WITHOUT WARRAN-  
TIES OF ANY KIND.  
Any technical or other support provided for a Machine under warranty, such as assis-  
tance via telephone with “how-to” questions and those regarding Machine set-up and  
installation, will be provided WITHOUT WARRANTIES OF ANY KIND.  
Warranty Service  
To obtain warranty service for the Machine, contact your reseller or IBM. You may be  
required to present proof of purchase.  
IBM or your reseller provides certain types of repair and exchange service, either at  
your location or at a service centre, to keep Machines in, or restore them to, conformance  
with their Specifications. IBM or your reseller will inform you of the available types of  
service for a Machine based on its country of installation. IBM may repair the failing Ma-  
chine or exchange it at its discretion.  
When warranty service involves the exchange of a Machine or part, the item IBM or  
your reseller replaces becomes its property and the replacement becomes yours. You  
represent that all removed items are genuine and unaltered. The replacement may not  
be new, but will be in good working order and at least functionally equivalent to the  
item replaced. The replacement assumes the warranty service status of the replaced  
item.  
Any feature, conversion, or upgrade IBM or your reseller services must be installed on  
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine  
and 2) at an engineering-change level compatible with the feature, conversion, or up-  
grade. Many features, conversions, or upgrades involve the removal of parts and their  
return to IBM. A part that replaces a removed part will assume the warranty service sta-  
tus of the removed part.  
Before IBM or your reseller exchanges a Machine or part, you agree to remove all fea-  
tures, parts, options, alterations, and attachments not under warranty service.  
You also agree to  
1. ensure that the Machine is free of any legal obligations or restrictions that prevent  
its exchange;  
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2. obtain authorisation from the owner to have IBM or your reseller service a Machine  
that you do not own; and  
3. where applicable, before service is provided  
a. follow the problem determination, problem analysis, and service request  
procedures that IBM or your reseller provides,  
b. secure all programs, data, and funds contained in a Machine,  
c. provide IBM or your reseller with sufficient, free, and safe access to your  
facilities to permit them to fulfil their obligations, and  
d. inform IBM or your reseller of changes in a Machine’s location.  
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s posses-  
sion or 2) in transit in those cases where IBM is responsible for the transportation charg-  
es.  
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or  
personal information contained in a Machine which you return to IBM or your reseller  
for any reason. You should remove all such information from the Machine prior to its  
return.  
Production Status  
Each IBM Machine is manufactured from new parts, or new and used parts. In some  
cases, the Machine may not be new and may have been previously installed. Regardless  
of the Machine’s production status, IBM’s appropriate warranty terms apply.  
Limitation of Liability  
Circumstances may arise where, because of a default on IBM’s part or other liability,  
you are entitled to recover damages from IBM. In each such instance, regardless of the  
basis on which you are entitled to claim damages from IBM (including fundamental  
breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for  
no more than  
1. damages for bodily injury (including death) and damage to real property and  
tangible personal property; and  
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000 (or  
equivalent in local currency) or the charges (if recurring, 12 months’ charges apply)  
for the Machine that is the subject of the claim.  
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which  
IBM, its suppliers, and your reseller are collectively responsible.  
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING:  
1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN  
THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE  
TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT  
DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUD-  
ING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR RE-  
SELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO  
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSE-  
QUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY  
NOT APPLY TO YOU.  
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IBM U.K. Statement Of Warranty  
Part 2 - Country-unique Terms  
ASIA PACIFIC  
AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added to  
this Section: The warranties specified in this Section are in addition to any rights you  
may have under the Trade Practices Act 1974 or other legislation and are only limited  
to the extent permitted by the applicable legislation.  
Extent of Warranty: The following replaces the first and second sentences of this Sec-  
tion: The warranty does not cover the repair or exchange of a Machine resulting from  
misuse, accident, modification, unsuitable physical or operating environment, opera-  
tion in other than the Specified Operating Environment, improper maintenance by you,  
or failure caused by a product for which IBM is not responsible.  
Limitation of Liability: The following is added to this Section:  
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act  
1974, IBM’s liability is limited to the repair or replacement of the goods or the supply of  
equivalent goods. Where that condition or warranty relates to right to sell, quiet posses-  
sion or clear title, or the goods are of a kind ordinarily acquired for personal, domestic  
or household use or consumption, then none of the limitations in this paragraph apply.  
PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is added to this  
Statement:  
The laws of the State of New York govern this Statement.  
INDIA: Limitation of Liability: The following replaces items 1 and 2 of this Section:  
1. liability for bodily injury (including death) or damage to real property and tangible  
personal property will be limited to that caused by IBM’s negligence; 2. as to any other  
actual damage arising in any situation involving nonperformance by IBM pursuant to,  
or in any way related to the subject of this Statement of Warranty, IBM’s liability will be  
limited to the charge paid by you for the individual Machine that is the subject of the  
claim.  
NEW ZEALAND: The IBM Warranty for Machines: The following paragraph is added  
to this Section:  
The warranties specified in this Section are in addition to any rights you may have un-  
der the Consumer Guarantees Act 1993 or other legislation which cannot be excluded  
or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods  
which IBM provides, if you require the goods for the purposes of a business as defined  
in that Act.  
Limitation of Liability: The following is added to this Section: Where Machines are not  
acquired for the purposes of a business as defined in the Consumer Guarantees Act  
1993, the limitations in this Section are subject to the limitations in that Act.  
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EUROPE, MIDDLE EAST, AFRICA (EMEA)  
The following terms apply to all EMEA countries.  
The terms of this Statement of Warranty apply to Machines purchased from an IBM re-  
seller. If you purchased this Machine from IBM, the terms and conditions of the appli-  
cable IBM agreement prevail over this warranty statement.  
Warranty Service  
If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,  
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Neth-  
erlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you may  
obtain warranty service for that Machine in any of those countries from either (1) an  
IBM reseller approved to perform warranty service or (2) from IBM.  
If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus,  
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kaza-  
khstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Mace-  
donia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or  
Ukraine, you may obtain warranty service for that Machine in any of those countries  
from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.  
The applicable laws, Country-unique terms and competent court for this Statement are  
those of the country in which the warranty service is being provided. However, the laws  
of Austria govern this Statement if the warranty service is provided in Albania, Arme-  
nia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Federal Re-  
public of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia, Former Yugoslav  
Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic,  
Slovenia, and Ukraine.  
The following terms apply to the country specified:  
EGYPT: Limitation of Liability: The following replaces item 2 in this Section:  
2. as to any other actual direct damages, IBM’s liability will be limited to the total  
amount you paid for the Machine that is the subject of the claim.  
Applicability of suppliers and resellers (unchanged).  
FRANCE: Limitation of Liability: The following replaces the second sentence of the  
first paragraph of this Section:  
In such instances, regardless of the basis on which you are entitled to claim damages  
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).  
GERMANY: The IBM Warranty for Machines: The following replaces the first sen-  
tence of the first paragraph of this Section:  
The warranty for an IBM Machine covers the functionality of the Machine for its normal  
use and the Machine’s conformity to its Specifications.  
The following paragraphs are added to this Section:  
The minimum warranty period for Machines is six months.  
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In case IBM or your reseller are unable to repair an IBM Machine, you can alternatively  
ask for a partial refund as far as justified by the reduced value of the unrepaired Ma-  
chine or ask for a cancellation of the respective agreement for such Machine and get  
your money refunded.  
Extent of Warranty: The second paragraph does not apply.  
Warranty Service: The following is added to this Section:  
During the warranty period, transportation for delivery of the failing Machine to IBM  
will be at IBM’s expense.  
Production Status: The following paragraph replaces this Section:  
Each Machine is newly manufactured. It may incorporate in addition to new parts, re-  
used parts as well.  
Limitation of Liability: The following is added to this Section:  
The limitations and exclusions specified in the Statement of Warranty will not apply to  
damages caused by IBM with fraud or gross negligence and for express warranty.In  
item 2, replace “U.S. $100,000” with “1.000.000 DEM.”  
The following sentence is added to the end of the first paragraph of item 2:  
IBM’s liability under this item is limited to the violation of essential contractual terms  
in cases of ordinary negligence.  
IRELAND: Extent of Warranty: The following is added to this Section:  
Except as expressly provided in these terms and conditions, all statutory conditions, in-  
cluding all warranties implied, but without prejudice to the generality of the foregoing  
all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of  
Services Act 1980 are hereby excluded.  
Limitation of Liability: The following replaces items one and two of the first paragraph  
of this Section: 1. death or personal injury or physical damage to your real property sole-  
ly caused by IBM’s negligence; and 2. the amount of any other actual direct damages,  
up to the greater of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the  
12 months’ charges apply) for the Machine that is the subject of the claim or which oth-  
erwise gives rise to the claim.  
Applicability of suppliers and resellers (unchanged).  
The following paragraph is added at the end of this Section:  
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of  
any default shall be limited to damages.  
ITALY: Limitation of Liability: The following replaces the second sentence in the first  
paragraph: In each such instance unless otherwise provided by mandatory law, IBM is  
liable for no more than: (item 1 unchanged) 2)as to any other actual damage arising in  
all situations involving non-performance by IBM pursuant to, or in any way related to  
the subject matter of this Statement of Warranty, IBM’s liability, will be limited to the  
total amount you paid for the Machine that is the subject of the claim.  
Applicability of suppliers and resellers (unchanged).  
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The following replaces the second paragraph of this Section:  
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for  
any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your  
reseller is informed of their possibility.  
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND: Limi-  
tation of Liability: The following is added to this Section:  
IBM’s entire liability to you for actual damages arising in all situations involving non-  
performance by IBM in respect of the subject matter of this Statement of Warranty will  
be limited to the charge paid by you for the individual Machine that is the subject of  
your claim from IBM.  
TURKIYE: Production Status: The following replaces this Section:  
IBM fulfils customer orders for IBM Machines as newly manufactured in accordance  
with IBM’s production standards.  
UNITED KINGDOM: Limitation Of Liability: The following replaces items 1 and 2 of  
the first paragraph of this Section:  
1. death or personal injury or physical damage to your real property solely caused by  
IBM’s negligence; 2. the amount of any other actual direct damages or loss, up to the  
greater of Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12  
months’ charges apply) for the Machine that is the subject of the claim or which other-  
wise gives rise to the claim. The following item is added to this paragraph: 3. breach of  
IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the  
Supply of Goods and Services Act 1982.  
Applicability of suppliers and resellers (unchanged).  
The following is added to the end of this Section:  
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of  
any default will be limited to damages.  
NORTH AMERICA  
CANADA: Warranty Service: The following is added to this Section:  
To obtain warranty service from IBM, call 1-800-465-6666.  
UNITED STATES OF AMERICA: Warranty Service: The following is added to this  
Section:  
To obtain warranty service from IBM, call 1-800-IBM-SERV.  
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IBM U.S., Canada, and Puerto Rico Statement  
Of Limited Warranty  
Part 1 - General Terms  
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 - Coun-  
try-unique Terms. THE TERMS OF PART 2 MAY REPLACE OR MODIFY THOSE OF  
PART 1.  
The warranties provided by IBM in this Statement of Limited Warranty apply only to  
Machines you purchase for your use, and not for resale, from IBM or your reseller. The  
term “Machine” means an IBM machine, its features, conversions, upgrades, elements,  
or accessories, or any combination of them. The term “Machine” does not include any  
software programs, whether pre-loaded with the Machine, installed subsequently or  
otherwise. Unless IBM specifies otherwise, the following warranties apply only in the  
country where you acquire the Machine. Nothing in this Statement of Warranty affects  
any statutory rights of consumers that cannot be waived or limited by contract. If you  
have any questions, contact IBM or your reseller.  
MACHINE - WorkPad c3  
WARRANTY PERIOD* - One (1) Year  
*Contact your place of purchase for warranty service information. Some IBM  
Machines are eligible for On-site warranty service depending on the country  
where service is performed.  
The IBM Warranty for Machines  
IBM warrants that each Machine 1) is free from defects in materials and workmanship  
and 2) conforms to IBM’s Official Published Specifications. The warranty period for a  
Machine is a specified, fixed period commencing on its Date of Installation. The date on  
your sales receipt is the Date of Installation, unless IBM or your reseller informs you oth-  
erwise.  
During the warranty period IBM or your reseller, if approved by IBM to provide war-  
ranty service, will provide repair and exchange service for the Machine, without charge,  
under the type of service designated for the Machine and will manage and install engi-  
neering changes that apply to the Machine.  
If a Machine does not function as warranted during the warranty period, and IBM or  
your reseller are unable to either 1) make it do so or 2) replace it with one that is at least  
functionally equivalent, you may return it to your place of purchase and your money  
will be refunded. The replacement may not be new, but will be in good working order.  
Extent of Warranty  
The warranty does not cover the repair or exchange of a Machine resulting from misuse,  
accident, modification, unsuitable physical or operating environment, improper main-  
tenance by you, or failure caused by a product for which IBM is not responsible. The  
warranty is voided by removal or alteration of Machine or parts identification labels.  
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THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE  
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUD-  
ING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS  
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE  
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO  
HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDIC-  
TION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITA-  
TION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION  
OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WAR-  
RANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO  
WARRANTIES APPLY AFTER THAT PERIOD.  
Items Not Covered by Warranty  
IBM does not warrant uninterrupted or error-free operation of a Machine.  
Unless specified otherwise, IBM provides non-IBM machines WITHOUT WARRAN-  
TIES OF ANY KIND.  
Any technical or other support provided for a Machine under warranty, such as assis-  
tance via telephone with “how-to” questions and those regarding Machine set-up and  
installation, will be provided WITHOUT WARRANTIES OF ANY KIND.  
Warranty Service  
To obtain warranty service for the Machine, contact your reseller or IBM. In the United  
States, call IBM at 1-800-IBM-SERV (426-7378). In Canada, call IBM at 1-800-465-6666.  
You may be required to present proof of purchase.  
IBM or your reseller provides certain types of repair and exchange service, either at  
your location or at a service center, to keep Machines in, or restore them to, conformance  
with their Specifications. IBM or your reseller will inform you of the available types of  
service for a Machine based on its country of installation. IBM may repair the failing Ma-  
chine or exchange it at its discretion.  
When warranty service involves the exchange of a Machine or part, the item IBM or  
your reseller replaces becomes its property and the replacement becomes yours. You  
represent that all removed items are genuine and unaltered. The replacement may not  
be new, but will be in good working order and at least functionally equivalent to the  
item replaced. The replacement assumes the warranty service status of the replaced  
item.  
Any feature, conversion, or upgrade IBM or your reseller services must be installed on  
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine  
and 2) at an engineering-change level compatible with the feature, conversion, or up-  
grade. Many features, conversions, or upgrades involve the removal of parts and their  
return to IBM. A part that replaces a removed part will assume the warranty service sta-  
tus of the removed part.  
Before IBM or your reseller exchanges a Machine or part, you agree to remove all fea-  
tures, parts, options, alterations, and attachments not under warranty service.  
You also agree to  
1. ensure that the Machine is free of any legal obligations or restrictions that prevent  
its exchange;  
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2. obtain authorization from the owner to have IBM or your reseller service a Machine  
that you do not own; and  
3. where applicable, before service is provided  
a. follow the problem determination, problem analysis, and service request pro-  
cedures that IBM or your reseller provides,  
b. secure all programs, data, and funds contained in a Machine,  
c. provide IBM or your reseller with sufficient, free, and safe access to your facil-  
ities to permit them to fulfill their obligations, and  
d. inform IBM or your reseller of changes in a Machine’s location.  
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s posses-  
sion or 2) in transit in those cases where IBM is responsible for the transportation charg-  
es.  
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or  
personal information contained in a Machine which you return to IBM or your reseller  
for any reason. You should remove all such information from the Machine prior to its  
return.  
Production Status  
Each IBM Machine is manufactured from new parts, or new and used parts. In some  
cases, the Machine may not be new and may have been previously installed. Regardless  
of the Machine’s production status, IBM’s appropriate warranty terms apply.  
Limitation of Liability  
Circumstances may arise where, because of a default on IBM’s part or other liability,  
you are entitled to recover damages from IBM. In each such instance, regardless of the  
basis on which you are entitled to claim damages from IBM (including fundamental  
breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for  
no more than  
1. damages for bodily injury (including death) and damage to real property and  
tangible personal property; and  
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000 (or  
equivalent in local currency) or the charges (if recurring, 12 months’ charges apply)  
for the Machine that is the subject of the claim.  
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which  
IBM, its suppliers, and your reseller are collectively responsible.  
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING:  
1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN  
THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE  
TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT  
DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUD-  
ING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR RE-  
SELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO  
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSE-  
QUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY  
NOT APPLY TO YOU.  
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IBM U.S. Statement Of Limited Warranty  
Part 2 - Country-unique Terms  
ASIA PACIFIC  
AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added to  
this Section:  
The warranties specified in this Section are in addition to any rights you may have un-  
der the Trade Practices Act1974 or other legislation and are only limited to the extent  
permitted by the applicable legislation.  
Extent of Warranty: The following replaces the first and second sentences of this Sec-  
tion:  
The warranty does not cover the repair or exchange of a Machine resulting from misuse,  
accident, modification, unsuitable physical or operating environment, operation in oth-  
er than the Specified Operating Environment, improper maintenance by you, or failure  
caused by a product for which IBM is not responsible.  
Limitation of Liability: The following is added to this Section:  
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act  
1974, IBM’s liability is limited to the repair or replacement of the goods or the supply of  
equivalent goods. Where that condition or warranty relates to right to sell, quiet posses-  
sion or clear title, or the goods are of a kind ordinarily acquired for personal, domestic  
or household use or consumption, then none of the limitations in this paragraph apply.  
PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is added to this  
Statement:  
The laws of the State of New York govern this Statement.  
INDIA: Limitation of Liability: The following replaces items 1 and 2 of this Section:  
1. liability for bodily injury (including death) or damage to real property and tangible  
personal property will be limited to that caused by IBM’s negligence;  
2. as to any other actual damage arising in any situation involving nonperformance by  
IBM pursuant to, or in any way related to the subject of this Statement of Warranty,  
IBM’s liability will be limited to the charge paid by you for the individual Machine that  
is the subject of the claim.  
NEW ZEALAND: The IBM Warranty for Machines: The following paragraph is added  
to this Section:  
The warranties specified in this Section are in addition to any rights you may have un-  
der the Consumer Guarantees Act 1993 or other legislation which cannot be excluded  
or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods  
which IBM provides, if you require the goods for the purposes of a business as defined  
in that Act.  
Limitation of Liability: The following is added to this Section:  
Where Machines are not acquired for the purposes of a business as defined in the Con-  
sumer Guarantees Act 1993, the limitations in this Section are subject to the limitations  
in that Act.  
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EUROPE, MIDDLE EAST, AFRICA (EMEA)  
The following terms apply to all EMEA countries.  
The terms of this Statement of Warranty apply to Machines purchased from an IBM re-  
seller. If you purchased this Machine from IBM, the terms and conditions of the appli-  
cable IBM agreement prevail over this warranty statement.  
Warranty Service  
If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,  
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Neth-  
erlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you may  
obtain warranty service for that Machine in any of those countries from either (1) an  
IBM reseller approved to perform warranty service or (2) from IBM.  
If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus,  
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kaza-  
khstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Mace-  
donia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or  
Ukraine, you may obtain warranty service for that Machine in any of those countries  
from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.  
The applicable laws, Country-unique terms and competent court for this Statement are  
those of the country in which the warranty service is being provided. However, the laws  
of Austria govern this Statement if the warranty service is provided in Albania, Arme-  
nia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Federal Re-  
public of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia, Former Yugoslav  
Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic,  
Slovenia, and Ukraine.  
The following terms apply to the country specified:  
EGYPT: Limitation of Liability: The following replaces item 2 in this Section:  
2. as to any other actual direct damages, IBM’s liability will be limited to the total  
amount you paid for the Machine that is the subject of the claim.  
Applicability of suppliers and resellers (unchanged).  
FRANCE: Limitation of Liability: The following replaces the second sentence of the  
first paragraph of this Section:  
In such instances, regardless of the basis on which you are entitled to claim damages  
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).  
GERMANY: The IBM Warranty for Machines: The following replaces the first sen-  
tence of the first paragraph of this Section:  
The warranty for an IBM Machine covers the functionality of the Machine for its normal  
use and the Machine’s conformity to its Specifications.  
The following paragraphs are added to this Section:  
The minimum warranty period for Machines is six months.  
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In case IBM or your reseller are unable to repair an IBM Machine, you can alternatively  
ask for a partial refund as far as justified by the reduced value of the unrepaired Ma-  
chine or ask for a cancellation of the respective agreement for such Machine and get  
your money refunded.  
Extent of Warranty: The second paragraph does not apply.  
Warranty Service: The following is added to this Section:  
During the warranty period, transportation for delivery of the failing Machine to IBM  
will be at IBM’s expense.  
Production Status: The following paragraph replaces this Section:  
Each Machine is newly manufactured. It may incorporate in addition to new parts, re-  
used parts as well.  
Limitation of Liability: The following is added to this Section:  
The limitations and exclusions specified in the Statement of Warranty will not apply to  
damages caused by IBM with fraud or gross negligence and for express warranty.  
In item 2, replace “U.S. $100,000” with “1.000.000 DM.”  
The following sentence is added to the end of the first paragraph of item 2:  
IBM’s liability under this item is limited to the violation of essential contractual terms  
in cases of ordinary negligence.  
IRELAND: Extent of Warranty: The following is added to this Section:  
Except as expressly provided in these terms and conditions, all statutory conditions, in-  
cluding all warranties implied, but without prejudice to the generality of the foregoing  
all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of  
Services Act 1980 are hereby excluded.  
Limitation of Liability: The following replaces items one and two of the first paragraph  
of this Section:  
1. death or personal injury or physical damage to your real property solely caused by  
IBM’s negligence; and 2. the amount of any other actual direct damages, up to the great-  
er of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the 12 months’  
charges apply) for the Machine that is the subject of the claim or which otherwise gives  
rise to the claim.  
Applicability of suppliers and resellers (unchanged).  
The following paragraph is added at the end of this Section:  
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of  
any default shall be limited to damages.  
ITALY: Limitation of Liability: The following replaces the second sentence in the first  
paragraph:  
In each such instance unless otherwise provided by mandatory law, IBM is liable for no  
more than: (item 1 unchanged) 2)as to any other actual damage arising in all situations  
involving non-performance by IBM pursuant to, or in any way related to the subject  
matter of this Statement of Warranty, IBM’s liability, will be limited to the total amount  
you paid for the Machine that is the subject of the claim.  
Applicability of suppliers and resellers (unchanged).  
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The following replaces the second paragraph of this Section:  
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for  
any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your  
reseller is informed of their possibility.  
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND: Limi-  
tation of Liability: The following is added to this Section:  
IBM’s entire liability to you for actual damages arising in all situations involving non-  
performance by IBM in respect of the subject matter of this Statement of Warranty will  
be limited to the charge paid by you for the individual Machine that is the subject of  
your claim from IBM.  
TURKIYE: Production Status: The following replaces this Section:  
IBM fulfills customer orders for IBM Machines as newly manufactured in accordance  
with IBM’s production standards.  
UNITED KINGDOM: Limitation of Liability: The following replaces items 1 and 2 of  
the first paragraph of this Section:  
1. death or personal injury or physical damage to your real property solely caused by  
IBM’s negligence;  
2. the amount of any other actual direct damages or loss, up to the greater of Pounds  
Sterling 150,000 or 125 percent of the charges (if recurring, the 12 months’ charges ap-  
ply) for the Machine that is the subject of the claim or which otherwise gives rise to the  
claim.  
The following item is added to this paragraph:  
3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Sec-  
tion 2 of the Supply of Goods and Services Act 1982.  
Applicability of suppliers and resellers (unchanged).  
The following is added to the end of this Section:  
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of  
any default will be limited to damages.  
Page 225  
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Notices  
References in this publication to IBM products, programs, or services do not imply that  
IBM intends to make these available in all countries in which IBM operates. Any refer-  
ence to an IBM product, program, or service is not intended to state or imply that only  
that IBM product, program, or service may be used. Subject to IBM’s valid intellectual  
property or other legally protectable rights, any functionally equivalent product, pro-  
gram, or service may be used instead of the IBM product, program, or service. The eval-  
uation and verification of operation in conjunction with other products, except those  
expressly designated by IBM, are the responsibility of the user.  
IBM may have patents or pending patent applications covering subject matter in this  
document. The furnishing of this document does not give you any license to these pat-  
ents. You can send license inquiries, in writing, to:  
IBM Director of Licensing  
IBM Corporation  
500 Columbus Avenue  
Thornwood, NY 10594  
U.S.A.  
Year 2000 Readiness and Instructions  
A product is Year 2000 Ready if the product, when used in accordance with its associ-  
ated documentation, is capable of correctly processing, providing and/or receiving date  
data within and between the 20th and 21st centuries (the years 1999 and 2000), provided  
all other products (for example, software, hardware, and firmware) used with the prod-  
uct properly exchange date data with it.  
This IBM hardware product has been designed to process four-digit date information  
correctly within and between the 20th and 21st centuries (the years 1999 and 2000). If  
your IBM computer is on when the century changes (the year changes to 2000), you  
should turn it off and then back on again once, or restart the operating system, to ensure  
that the internal clock resets itself for the year 2000. The date and time utilities for the  
IBM WorkPad platform use 32 bits to store seconds, starting at January 1, 1904. This ap-  
proach allows the correct representation of dates up to 6:28:15 A.M. on February 6, 2040.  
Provided the product is still being sold, IBM will make software enhancements to re-  
move this limitation to the IBM WorkPad platform well in advance of this date.  
This IBM PC product cannot prevent errors that might occur if software you use or ex-  
change data with is not ready for the Year 2000. IBM software that comes with this prod-  
uct is Year 2000 Ready. However, software from other companies might come with this  
IBM PC product. IBM cannot take responsibility for the readiness of that software.  
You should contact the software developers directly if you wish to verify readiness, un-  
derstand limitations, or look for any software updates.  
To learn more about IBM products and the Year 2000, visit our Web site at  
http://www.pc.ibm.com/year2000.  
The information and tools there can help you with your Year 2000 transition plan, espe-  
cially if you have multiple IBM PCs. IBM encourages you to check periodically for up-  
dated information.  
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Trademarks  
The following terms are trademarks or service marks of the IBM Corporation in the  
United States and other countries:  
IBM  
WorkPad  
HelpCenter  
Other company, product, and service names may be trademarks or service marks of oth-  
ers.  
Electronic Emissions Notices  
Federal Communications Commission (FCC) Statement  
IBM WorkPad  
This equipment has been tested by 3COM PALM COMPUTING, a subsidiary of 3COM  
Corporation, and found to comply with the limits for the Class B digital device, pursu-  
ant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protec-  
tion against harmful interference in a residential installation. This equipment generates,  
uses, and can radiate frequency energy and, if not installed and used in accordance with  
the instructions, may cause harmful interference to radio communication. However,  
there is no guarantee that interference will not occur in a particular installation. If this  
equipment does cause harmful interference to radio or television reception, which can  
be determined by turning the equipment off and on, the user is encouraged to try to cor-  
rect the interference by one of more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment or receiver.  
Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
Consult an authorized dealer or an experienced service technician for help.  
Properly shielded and grounded cables and connectors must be used when connecting  
this equipment to any and all optional peripheral or host devices in order to meet FCC  
emission limits. Proper cables and connectors are available from the authorized dealers.  
Changes or modification not covered in this manual must be approved in writing by  
3COM PALM COMPUTING’s Regulatory Engineering Department. 3COM PALM  
COMPUTING is not responsible for any radio or television interference caused by using  
other than the recommended cables and connectors or by unauthorized changes to this  
equipment. Unauthorized changes or modification could void the user’s authority to  
operate this equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following  
two conditions: (1) this device may not cause harmful interference, and (2) this device  
must accept any interference received, including interference that may cause undesired  
operation.  
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Responsible Party: Palm Computing, Inc., a subsidiary of 3Com Corporation  
5400 Bayfront Plaza  
PO Box 58007  
Santa Clara, CA 95052-8007  
United States of America  
Telephone: 408-326-5000  
Canadian ICES-003 Statement  
This Class B digital apparatus meets all of the requirements of the Canadian Interfer-  
ence-Causing Equipment Regulations.  
Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le  
materiel brouilleur du Canada.  
Australia and New Zealand Class A Statement  
Attention: This is a Class A product. In a domestic environment this product may cause  
radio interference in which case the user may be required to take adequate measures.  
CE Compliance Statement  
This product was tested by Palm Computing, Inc., a subsidiary of 3Com Corporation  
and found to comply with all the requirements of the EMC Directive 89/336/EEC as  
amended.  
Statement of Conformity  
Statement Of Conformity to the Voluntary Control Council for Interference from In-  
formation Technology Equipment (VCCI) Class B ITE for Regular Members  
This is a Class B product based on the standard of the Voluntary Control Council for In-  
terference from Information Technology Equipment (VCCI). If this is used near a radio  
or television receiver in a domestic environment, it may cause radio interference. Install  
and use the equipment according to the instruction manual.  
Page 228  
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UL/CSA Statement  
For your safety, a power cord with a grounded attachment plug is provided to use with  
this product. To avoid electrical shock, always use the power cord and plug with a prop-  
erly grounded outlet.  
Power cords used in the United States and Canada are listed by Underwriter’s Labora-  
tories (UL) and certified by the Canadian Standards Association (CSA).  
For units intended to be operated at 115 volts:  
Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT  
or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel blade,  
grounding-type attachment plug rated 15 amperes, 125 volts.  
For units intended to be operated at 230 volts (U.S. use):  
Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT  
or SJT, three-conductor cord, a maximum of 15 feet in length and a tandem blade,  
grounding-type attachment plug rated 15 amperes, 250 volts.  
For units intended to be operated at 230 volts (outside the U.S.):  
Use a cord set with a grounding-type attachment plug. The cord set should have the ap-  
propriate safety approvals for the country in which the equipment will be installed.  
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beaming 135–136  
Index  
Expense 54  
A
ABA (Address Book archive file) 36  
AC adapter for recharging battery 10  
Accented characters  
Graffiti writing 32  
onscreen keyboard 35  
Add-on applications 42–45  
Address Book  
*If Found Call* entry 87  
adding custom fields 90  
archive files (.aba) 36  
business card for beaming 135  
categorizing records 61  
conduit for synchronizing 140  
creating records 55, 86–87  
deleting records 57  
displaying category 89  
displaying data in the Address  
List 88  
finding records 64–65  
fonts 72  
menus 88  
notes for records 71  
opening 51  
viewing as icons 40  
saving purged records 58  
Autotext. See Graffiti ShortCuts  
overview 51  
pressing button to beam  
information 136  
Battery  
private records 71  
sorting records 68  
Alarm  
preset 85  
setting 77  
Battery, life and use 178  
Beaming information 135–136  
location of IR port 8  
pen stroke to activate 153  
problems with 191  
Bold font for text 72  
Business card for beaming 135  
Buttons preferences 152  
sound 85, 157, 184  
for untimed events 78  
Alphabet  
Graffiti writing 28  
onscreen keyboard 15, 20  
Application buttons 5, 16, 50, 51, 52,  
53, 136, 152  
Applications  
Address Book 51  
Index  
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service templates 165  
C
Calculator  
buttons explained 99  
memory 99  
opening 54  
overview 53  
recent calculations 53, 99  
Calibration 14, 154, 185  
Call Waiting, disabling 144, 163  
Calling card, using in phone  
settings 144, 164  
Capital letters (Graffiti writing) 29  
Caring for the companion 177  
Categories  
connecting to computer 9  
application 39–40  
assigning records to 61  
beaming 135–136  
creating 62–63  
default 61  
displaying 62, 89, 186  
folders for e-mail 126  
merging 64  
renaming 63  
using in Applications  
Launcher 40  
Book 90  
e-mail 115–117  
memos 96  
cc:Mail 112  
Chain calculations 99  
Channels for cover and stylus 8  
Characters, Graffiti 25  
Check boxes 16  
Clearing Calculator entries 99  
COM port. See Serial port  
Combining categories 64  
Comma delimited files, importing  
data from 36  
Command buttons 15  
Command equivalents (Graffiti  
writing) 18  
Compressing Day view 84  
Computer keyboard, entering data  
with 22  
To Do List items 91  
default 110  
for Expense items 103  
Current time 17  
setting 23  
Custom currencies and symbols 104  
Custom expense reports 199–208  
Custom fields in Address Book 90  
Customizing. See Preferences  
Cutting text 56  
Conduits  
for connecting to PIMs 13  
for modem HotSync  
operations 145  
Cycling through views 50, 51, 52, 53  
for synchronizing  
Page 232  
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D
Data entry. See Entering data  
Date Book  
adding Address Book data to  
records 66–67  
alarm 77  
archive files (.dba) 36  
changing event time 77  
changing event to untimed 76  
conduit for synchronizing 140  
conflicting events 81  
continuous events 78–79  
creating records 55, 73–77  
Day view 79  
deleting records 57  
display options 84  
end time for Day view 85  
fonts 72  
menus 83  
Month view 82  
notes for records 71  
opening 50  
overview 50  
private records 71  
purging records 58  
repeating events 57, 78–79  
scheduling events 73–77  
selecting dates 75  
start time for Day view 85  
Sunday or Monday to start  
week 155  
linking to external files 148  
upgrading 4  
switching views 79  
untimed events 73, 76  
Week view 80, 155, 186  
Dates  
stylus to activate features 153  
Expense item 102  
setting current 24, 186  
showing in Mail list 127  
To Do List record due 93  
Year 2000 warranty 226  
Day (Date Book view) 73, 84  
DBA (Date Book archive file) 36  
Decimal point 155  
Default  
E
Editing  
records 55–57  
unsent e-mail 122  
E-mail addresses  
in Address Book 87, 88  
looking up 118–119  
E-mail items. See Mail  
categories 61  
currency in Expense 110  
settings. See Preferences  
Index  
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Entering data 19–22  
importing from other  
information in  
applications 36–37  
problems with 185  
using Graffiti writing 25–34  
using the computer keyboard 35 Folders for e-mail 126  
using the onscreen keyboard 35  
Entries. See Address Book  
Eudora 112  
Events. See Date Book  
Excel, transferring Expense data  
to 106–109  
Formats preferences 154  
Exchange 112  
Exchanging data. See HotSync  
Exclamation marks in To Do List 95  
Expense  
adding Address Book data to  
records 67–68  
categorizing records 61  
conduit for synchronizing 140  
creating records 55, 101  
currency 103, 110  
date of item 102  
defining new currency 104  
deleting records 57  
menus 109  
notes for records 71  
opening 54  
overview 54  
purging records 58  
receipt details 102  
reports in Excel 106–109,  
199–208  
sorting records 68  
templates for reports 107  
type 103, 110  
menu commands 18  
moving the cursor 33  
numbers 29  
ShortCuts for entering data 33,  
vendor 103  
symbols 31  
tips 27  
writing 25–34  
writing area 5, 26  
F
Files, linking to external 148  
Filing e-mail 124  
Filters for e-mail 129–133  
Finding  
H
applications, using Graffiti  
writing 17  
Hard reset 180  
Header information (e-mail) 115, 117  
Page 234  
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Help  
Graffiti 57  
online tips 19  
Hiding records 69  
High Priority e-mail filter 132  
HotSync  
buttons preferences 154  
conduits for synchronizing  
applications 140–141,  
181  
customizing 140  
defined 58  
first-time operation 59–60,  
148–150  
for managing desktop  
E-Mail 113–114  
HotSync Manager 59  
linking to external files 148  
local operation 60, 138, 188  
modem operation 139, 142–146,  
189–190  
modem settings 143  
network operation 146  
options for filtering  
e-mail 128–133  
L
Letters  
problems with 187–190  
setting options 137–139  
for synchronizing data 11  
using with another PIM 45  
Login scripts 169, 209  
Looking up Address Book data  
to add to e-mail  
I
Icons  
alarm 77  
application 15, 40  
note 71  
online Tips 19  
onscreen 185  
addresses 118–119  
repeating event 79  
Idle timeout of ISP or server  
connection 166  
Lost companion, contact for 87  
Lost records 186  
Lotus  
Ignoring e-mail. See Filters for e-mail  
Importing data 22, 36–37  
Inbox 126  
1-2-3, for expense reports 208  
cc:Mail 112  
Organizer, importing data  
Index  
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M
Mail  
address lookup 118–119  
attachments 129  
BCC (blind carbon copy) 119,  
120  
changing setup 114  
closing 115  
confirm delivery 119, 122  
confirm read 119, 122  
creating 115–117  
deleting e-mail 125  
desktop configuration 112–114  
draft e-mail 123  
editing unsent e-mail 122  
filing e-mail 124  
filtering options 128–133  
folders 126  
HotSync options 113–114  
menus 134  
opening 114  
overview 111–112  
priority of delivery 119, 120  
purging deleted e-mail 126  
recovering deleted 125  
replying to e-mail 117  
sending 122  
showing dates 127  
signature 119, 121–122  
sorting 127  
Exchange 112  
Outlook, connecting to 13, 187  
HotSyncoperationsvia 142–146,  
synchronizing 114  
truncating 133  
viewing e-mail 114  
Moving the cursor (Graffiti  
Main applications 16  
Maintenance information 177  
Memo Pad  
adding Address Book data to  
records 66–67  
archive files (.mpa) 36  
categorizing records 61  
conduit for synchronizing 140  
creating records 55, 96  
deleting records 57  
dragging memos into other  
applications 53  
N
Network  
connecting 165  
connection type 166  
idle timeout 166  
login scripts 169  
password 161  
fonts 72  
menus 97, 100  
Page 236  
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phone settings 162  
preferences 159–172  
primary DNS 167  
secondary DNS 167  
selecting service 159  
TCP/IP 159  
Pen stroke, full-screen 152–153  
PIM  
user name 160  
selecting for Address List 88  
selecting types 87  
Phone settings for ISP or dial-in  
Network HotSync operation 146  
Notes, attaching to records 71  
Numbers  
decimal point and thousands  
separator 155  
Graffiti writing 29  
onscreen keyboard 16, 20, 35  
using HotSync Manager with 45  
O
1-2-3, for expense reports 208  
Onscreen keyboard 20, 35, 57  
pen stroke to open 153  
Opening  
Address Book 51  
applications 16–17  
Calculator 54  
Date Book 50  
Expense 54  
HotSync buttons 154  
Modem 158  
Network 159–172  
ShortCuts 174  
Mail 114  
Memo Pad 53  
To Do List 52  
Organizer (Lotus PIM) 36  
Outbox 122, 126  
Outlook, connecting to 13, 187  
Overlapping events 81  
Owner preferences 173  
Private records  
P
Palm Desktop for IBM WorkPad. See  
Desktop software  
Passwords 46–48  
changing 47  
displaying and creating 69–71,  
186  
lost with forgotten password 48  
creating 46  
deleting 47  
See also Security  
Profiles 148  
for network 161  
forgotten 48, 193  
Pasting text 56  
Punctuation marks  
Graffiti writing 30  
onscreen keyboard 35  
Index  
Page 237  
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Purging  
deleted e-mail 126  
Repeating events  
deleting from Date Book 57  
records 58  
See also Deleting  
scheduling 78  
hard reset 180  
Q
location of reset button 8, 179  
Quattro Pro, for expense reports 208  
Retrieving e-mail. See Filters for  
R
Range of times in Day view 85  
Reading e-mail on companion 114  
Receipts, recording in Expense 102  
Receiving data. See Beaming  
information  
Recharging the battery 10, 156  
Records  
Address Book 86  
beaming 135–136  
choosing categories 61  
creating 55  
Date Book 73  
defined 55  
deleting 57  
displaying a category of 62  
editing 55–57  
changing password 47  
forgotten password 48  
Expense 101  
fonts 72  
hiding private 46, 69  
lost 186  
Memo Pad 96  
notes for 71  
number of 195  
private 69–71  
purging 58  
sorting 68–69  
date for event 75  
e-mail to be synchronized. See  
Filters for e-mail 129  
phone numbers in Address  
Book 87  
To Do List 91  
Recovering  
deleted e-mail 125  
filed mail 125  
Removing  
applications 45  
Desktop software 45  
Renaming categories 63  
text 56  
Sending  
data. See Beaming information  
e-mail 115–117, 122  
Page 238  
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Serial connector 9  
Serial port 9, 139, 142  
Service templates 165, 170  
Service, selecting for network 159  
Settings. See Preferences  
ShortCuts  
copying 56  
backing up 140  
managing 174–175  
menu commands 18  
predefined 34  
fonts for 72  
using 33  
Time  
Showing dates in Mail list 127  
Side channels for stylus and front  
cover 8  
alarm setting 77  
Signature for e-mail 121–122  
Soft reset 179  
Sorting  
setting event 73  
applications 40  
e-mail items 127  
records 68–69, 186  
Sounds. See Alarm and System  
sounds  
Tips, online 19  
Starting applications 17  
Storing e-mail 124  
Stylus  
records 66–67  
archive files (.tda) 36  
completed items 94  
creating records 55, 91  
due date 93, 94, 95  
fonts 72  
dragging with 14  
inserting in a side channel 8  
pen stroke to activate a  
feature 152  
tapping with 14  
writing with 8, 25  
Sunday, to start week 155  
Symbols  
for currency 103  
in Graffiti writing 31  
Synchronizing data. See HotSync  
System conduit 140  
System requirements for Desktop  
software 4  
menus 95  
notes for records 71  
opening 52  
prioritizing records 91, 95  
private records 71  
purging records 58, 94  
sorting records 68  
Today. See Current date  
Transferring data. See HotSync  
Transmitting data. See Beaming  
information  
System sounds 157  
T
Tab delimited files, importing data  
from 36  
Tapping 14, 185  
Index  
Page 239  
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Truncating e-mail 133  
Turning off companion  
automatically 156  
pen stroke for 153  
problems with 184  
Turning on companion  
application buttons 5  
displaying owner’s name 173  
power button 6  
Vendor for Expense item 103  
problems with 184  
2000, Year 226  
Week (Date Book view) 80–81, 155,  
Writing area 5  
U
Undoing actions 56  
Uninstalling Desktop software 45  
Unresponsive companion 184  
Unsent e-mail, editing 122  
Untimed events 73, 76, 78  
Updating data. See HotSync  
Upgrading Desktop software 4  
User name  
XLT (Expense report template in  
Excel) 107  
Y
Year 2000 warranty 226  
for ISP 160  
identifying companion 173  
Page 240  
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