Instructions for use
WASHING MACHINE
Contents
GB
Installation, 2-3-4-5
Unpacking and levelling
GB
Connecting the electricity and water supplies
The first wash cycle
English, 1
Technical data
Description of the washing machine and
starting a wash cycle, 6-7
Control panel
Indicator lights
Starting a wash cycle
Wash cycles, 8
Table of wash cycles
Personalisation, 9
Setting the temperature
Setting the spin speed
Functions
WML 520 P/G/A/K
Detergents and laundry, 10
Detergent dispenser drawer
Preparing the laundry
Garments requiring special care
Load balancing system
Precautions and tips, 11
General safety
Disposal
Opening the porthole door manually
Care and maintenance, 12
Cutting off the water or electricity supply
Cleaning the washing machine
Cleaning the detergent dispenser drawer
Caring for the door and drum of your appliance
Cleaning the pump
Checking the water inlet hose
Troubleshooting, 13-14
Assistance, 15-16
1
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Connecting the drain hose
• the supply voltage is included within the values indica
GB
ted on the Technical details table (see page 5);
Connect the drain hose,
without bending it, to a
draining duct or a wall
• the socket is compatible with the washing machine’s
plug. If this is not the case, replace the socket or the plug.
drain situated between 65
and 100 cm from the floor;
Your appliance is now supplied with a 13 amp fused plug
it can be plugged into a 13 amp socket for immediate
use. Before using the appliance please read the instruc-
tions below.
65 - 100 cm
WARNING - THIS APPLIANCE MUST BE EARTHED.
THE FOLLOWING OPERATIONS SHOULD BE CARRIED
OUT BY A QUALIFIED ELECTRICIAN.
The drain hose may be
connected to an under-sink
trap. Before connecting
the drain hose from the
machine ensure that any
blanks or removable ends
have been taken off the
spigot.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA approved
fuse to BS 1362 should always be used, and the fuse
cover re-fitted. If the fuse cover is lost, the plug must
not be used until a replacement is obtained.
Replacement fuse covers:
Where it connects to
the waste water pipe
cut end off spigot or
remove the blanking cap
If a replacement fuse cover is fitted, it must be of the
correct colour as indicated by the coloured marking or
the colour that is embossed in words on the base of the
plug. Replacements can be obtained directly from your
nearest Service Depot.
If it is place over the edge
of a basin or sink be sure
the free end of the hose
should not be underwater.
Removing the plug:
If your appliance has a non-rewireable moulded plug and
you should wish to re-route the mains cable through
partitions, units etc., please ensure that either:
the plug is replaced by a fused 13 ampere re-wearable
plug bearing the BSI mark of approval.
or:
the mains cable is wired directly into a 13 amp cable
outlet, controlled by a switch, (in compliance with BS
5733) which is accessible without moving the appliance.
! We advise against the use of hose extensions; in case
of absolute need, the extension must have the same
diameter as the original hose and must not exceed 150
cm in length.
Disposing of the plug:
Ensure that if the drain hose is pushed into a standpipe,
that the end does not go down more than 15cms (6 in-
ches). If the hose is pushed down too far, this may cause
the machine to self -syphon ie. continuously empty as it
is filling.
Ensure that before disposing of the plug itself, you
make the pins unusable so that it cannot be accidentally
inserted into a socket.
Instructions for connecting cable to an alternative plug:
Important: the wires in the mains lead are coloured in
accordance with the following code:
Electric connection
Green & Yellow
Blue
Brown
Earth
Neutral
Live
Before plugging the appliance into the mains socket,
make sure that:
• the socket is earthed and in compliance with the
applicable law;
• the socket is able to sustain the appliance’s maximum
power load indicated in the Technical details table
(see page 5);
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As the colours of the wires in the lead may not corre-
spond with the coloured markings identifying the termi-
nals in your plug, proceed as follows:
Connect Green & Yellow wire to terminal marked E or
or coloured Green or Green & Yellow.
The first wash cycle
GB
Once the appliance has been installed, and before you
use it for the first time, run a wash cycle with detergent
and no laundry, using the wash cycle 1.
Connect Brown wire to terminal marked L or coloured
Red.
Connect Blue wire to terminal marked N or coloured
Black.
If a 13 amp plug (BS 1363) is used it must be fitted with
a 13 amp fuse, either in the plug or adaptor or at the
distribution board.
If you are in any doubt about the electrical supply to
your machine, consult a qualified electrician before use.
How to connect an alternative plug:
The wires in this mains lead are coloured in accordance
with the following code:
BLUE
BROWN
NEUTRAL (N)
LIVE (L)
GREEN & YELLOW
EARTH (E)
GREEN &
YELLOW
13 ampere fuse
BROWN
BLUE
CROSS-BAR
CORD GRIP
Disposing of the appliance:
When disposing of the appliance please remove the plug
by cutting the mains cable as close as possible to the plug
body and dispose of it as described above.
! The washing machine should not be installed in an out-
door environment, not even when the area is sheltered,
because it may be very dangerous to leave it exposed to
rain and thunderstorms.
! When the washing machine is installed, the mains so-
cket must be within easy reach.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent or dange-
rously compressed.
! The power supply cable must only be replaced by an au-
thorised serviceman.
Warning! The company denies all liability if and when
these norms are not respected.
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GB
Technical data
Model
WML 520 P/G/A/K
width 59.5 cm
height 85 cm
depth 53,5 cm
Dimensions
Capacity
from 1 to 6 kg
Electrical
please refer to the technical data plate
fixed to the machine
connections
maximum pressure 1 MPa (10 bar)
Water connections minimum pressure 0.05 MPa (0.5 bar)
drum capacity 52 litres
Spin speed
up to 1200 rotations per minute
Energy rated
programmes
according to
regulation
programme 1; temperature 60°C;
using a load of 6 kg.
EN 60456
This appliance conforms to the following
EC Directives:
- 2004/108/EC (Electromagnetic Compa-
tibility)
- 2006/95/EC (Low Voltage)
- 2002/96/EC
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Description of the washing machine
and starting a wash cycle
Control panel
GB
WASH CYCLE PROGRESS indicator
lights
SPIN SPEED
knob
DOOR
ON/OFF button
LOCKED
indicator light
TEMPERATURE
knob
START/PAUSE
button with
Detergent dispenser drawer
indicator light
FUNCTION
buttons with
indicator lights
WASH CYCLE
knob
Detergent dispenser drawer: used to dispense de-
tergents and washing additives (see “Detergents and
laundry”).
START/PAUSE button with indicator light: starts or
temporarily interrupts the wash cycles.
N.B. To pause the wash cycle in progress, press this
button; the corresponding indicator light will flash
orange, while the indicator light for the current wash
cycle phase will remain lit in a fixed manner. If the DOOR
ON/OFF button: switches the washing machine on and off.
WASH CYCLE knob: programmes the wash cycles. During
LOCKED
indicator light is switched off, the door may
the wash cycle, the knob does not move.
be opened.
To start the wash cycle from the point at which it was
interrupted, press this button again.
FUNCTION buttons with indicator light: used to select the
available functions. The indicator light corresponding to
the selected function will remain lit.
Standby mode
This washing machine, in compliance with new energy sa-
ving regulations, is fitted with an automatic standby system
which is enabled after about 30 minutes if no activity is
detected. Press the ON-OFF button briefly and wait for the
machine to start up again.
SPIN SPEED knob: sets the spin speed or exclude the
spin cycle completely (see “Personalisation”).
TEMPERATURE knob: sets the temperature or the cold
wash cycle (see “Personalisation”).
WASH CYCLE PROGRESS indicator lights: used to mo-
nitor the progress of the wash cycle.
The illuminated indicator light shows which phase is in
progress.
DOOR LOCKED indicator light: indicates whether the
door may be opened or not (see next page).
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Door locked indicator light
Indicator lights
GB
If this indicator light is on, the appliance door is locked to
prevent it from being opened accidentally; to avoid any
damage, wait for the indicator light to switch off before you
open the appliance door.
The indicator lights provide important information.
This is what they can tell you:
Wash cycle phase indicator lights
! If the START/PAUSE indicator light (orange) flashes
rapidly at the same time as the function indicator light,
this indicates a problem has occurred (see “Troublesho-
oting”).
Once the desired wash cycle has been selected and has begun,
the indicator lights switch on one by one to indicate which
phase of the cycle is currently in progress.
Wash
Rinse
Spin
Pump out
End of wash cycle
Function buttons and corresponding indicator lights
When a function is selected, the corresponding indicator
light will illuminate.
If the selected function is not compatible with the pro-
grammed wash cycle, the corresponding indicator light will
flash and the function will not be activated.
If a function which is incompatible with another function
selected previously, only the most recent selection will
remain active.
Starting a wash cycle
1. Switch the washing machine on by pressing the ON/OFF button. All the indicator lights will turn on for a few seconds,
then only the indicator lights relative to the selected programme settings will remain lit and the START/PAUSE indica-
tor light will flash.
2. Load the laundry and close the door.
3. Set the WASH CYCLE knob to the desired programme.
4. Set the washing temperature (see “Personalisation”).
5. Set the spin speed (see “Personalisation”).
6. Measure out the detergent and washing additives (see “Detergents and laundry”).
7. Select the desired functions.
8. Start the wash cycle by pressing the START/PAUSE button and the corresponding indicator light will remain lit in a
fixed manner, in green.
To cancel the set wash cycle, pause the machine by pressing the START/PAUSE button and select a new cycle.
9. At the end of the wash cycle the
indicator light will switch on. The DOOR LOCKED indicator light will switch off,
indicating that the door may be opened. Take out your laundry and leave the appliance door ajar to make sure the drum
dries completely. Switch the washing machine off by pressing the ON/OFF button.
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Wash cycles
Table of wash cycles
GB
Max.
load
(kg)
Max.
Detergents
load Cycle duration
(kg)
Max.
temp. speed
Max.
Description of the wash cycle
(°C)
(rpm)
Fabric
softener
Mini
load
Mini
load
Wash
Normal
Normal
Essentials cycles
1
1
1
2
3
4
Cottons: extremely soiled whites.
90°
60°
40°
60°
40°
50°
1200
1200
1200
1200
1200
800
6
6
3
3
160'
205'
200'
130'
85'
105'
140'
135'
95'
Cottons (1): heavily soiled whites.
Cottons (2): lightly soiled whites and delicate colours.
Cottons: heavily soiled whites and resistant colours.
Coloureds (3): lightly soiled and delicate colours.
Synthetics: heavily soiled resistant colours.
6
3
6
3
6
3
70'
2,5
1,5
80'
65'
Fastwash 60': to refresh lightly soiled garments quickly (not suitable for
wool, silk and clothes which require washing by hand).
5
60°
1200
2,5
-
60'
-
Special cycles
6
7
8
9
Baby cycle: heavily soiled delicate colours.
Shirts
40°
40°
30°
40°
30°
800
600
600
600
0
2
2
1
1
1
1
1
120'
70'
75'
55'
55'
95'
65'
70'
50'
50'
Lingerie cycle
1
Wool: for wool, cashmere, etc.
1,5
1
10 Silk: for garments in silk and viscose, lingerie.
Eco cycle
Cold
Water
11 Cottons
1200
800
6
3
3
-
-
-
85'
70'
30'
-
-
-
Cold
Water
12 Synthetics
Cold
Water
13 Fast Wash
800
Partials wash cycles
A
B
C
Rinse
-
-
-
1200
1200
0
-
-
-
-
6
6
6
3
-
35'
15'
2'
30'
Spin
-
-
Pump out
-
-
The length of cycle shown on the display or in this booklet is an estimation only and is calculated assuming standard working conditions. The actual duration
can vary according to factors such as water temperature and pressure, the amount of detergent used, the amount and type of load inserted, load balan-
cing and any wash options selected.
For all Test Institutes:
1) Test wash cycle in compliance with regulation EN 60456: set wash cycle 1 with a temperature of 60°C.
2) Long wash cycle for cottons: set wash cycle 1 with a temperature of 40°C.
3) Short wash cycle for cottons: set wash cycle 3 with a temperature of 40°C.
Eco Wash cycles
The Eco Cycles assure energy saving by eliminating the need of heating water and it’s an advantage both to your ener-
gy bill and the environment!
These innovative Eco programmes (Cotton, Synthetics and Fast Wash) are available for various fabrics and diffe-
rent quantity of garment; they have been designed to guarantee a high cleaning action even at low temperature
and can be used for lightly to medium soiled loads.
Eco Cycles give the best results thanks to an intensified wash action, water optimization and are carried out in
the same average time of a standard cycle.
For the best washing results with Eco programmes we recommend the usage of a liquid detergent.
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Personalisation
Setting the temperature
GB
Turn the TEMPERATURE knob to set the wash temperature (see Table of wash cycles).
The temperature may be lowered, or even set to a cold wash ( ).
The washing machine will automatically prevent you from selecting a temperature which is higher than the maximum
value set for each wash cycle.
Setting the spin speed
Turn the SPIN SPEED knob to set the spin speed for the selected wash cycle.
The maximum spin speeds available for each wash cycle are as follows:
Wash cycles
Cottons
Synthetics
Wool
Maximum spin speed
1200 rpm
800 rpm
600 rpm
Silk
drain only
The spin speed may be lowered, or the spin cycle can be excluded altogether by selecting the symbol
.
The washing machine will automatically prevent you from selecting a spin speed which is higher than the maximum speed
set for each wash cycle.
Functions
The various wash functions available with this washing machine will help to achieve the desired results, every time.
To activate the functions:
1. Press the button corresponding to the desired function;
2. the function is enabled when the corresponding indicator light is illuminated.
Note: If the indicator light flashes rapidly, this signals that this particular function may not be selected in conjunction
with the selected wash cycle.
Reduced creases
By selecting this function, the wash and spin cycles will be modified in order to reduce the formation of creases. At
the end of the cycle the washing machine will perform slow rotations of the drum; the REDUCED CREASES and START/
PAUSE indicator lights will flash (orange) and the
phase will remain lit in a fixed manner. To end the cycle, press the
START/PAUSE button or the REDUCED CREASES button.
For the Silk (10) and Lingerie (8) wash cycles, the machine will end the cycle while the laundry is soaking, the REDUCED
CREASES and START/PAUSE indicator lights will flash (orange) and the RINSE phase will remain lit in a fixed manner.
To drain the water so that the laundry may be removed, press the START/PAUSE button or the REDUCED CREASES
button.
! This function may not be used in conjunction with wash cycles 6, 9, 11, 12, 13, B, C.
Mini load
This function is recommended for when the load of laundry is equal to half, or less than half, of the maximum recom-
mended load (see Table of wash cycles).
! This function may not be used in conjunction with wash cycles 5, 11, 12, 13, B, C.
Extra rinse
By selecting this function, the efficiency of the rinse is increased and optimal detergent removal is guaranteed. It is
particularly useful for sensitive skin.
! This function may not be used in conjunction with wash cycles 13, B, C.
Super Wash
Because a greater quantity of water is used in the initial phase of the cycle, and because of the increased cycle dura-
tion, this function offers a high-performance wash.
! This function may not be used in conjunction with wash cycles 5, 8, 9, 10, 11, 12, 13, A, B, C.
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Detergents and laundry
Garments requiring special care
Detergent dispenser drawer
GB
Baby cycle: this wash cycle 6 can be used to remove the
soiling typically caused by babies, while ensuring that all
detergent is removed from nappies in order to prevent
the delicate skin of babies from suffering allergies.
The cycle has been designed to reduce the amount
of bacteria by using a greater quantity of water and
optimising the effect of special disinfecting additives
added to the detergent.
At the end of the wash cycle, the machine will slowly
rotate the drum to prevent the formation of creases;
to end the cycle press the START/PAUSE button.
Shirts: use special wash cycle 7 to wash shirts in various
fabrics and colours.
Good washing results also depend on the correct dose
of detergent: adding too much detergent will not neces-
sarily result in a more efficient wash, and may in fact a
build up on the inside of your appliance and contribute
to environmental pollution.
! Do not use hand washing detergents because these
create too much foam.
Open the detergent di-
spenser drawer and pour
in the detergent or wa-
shing additive, as follows.
*
1
It guarantees maximum care is taken of the garments
and minimises the formation of creases.
2
Lingerie cycle: for undergarments of any colour, in any
fabric. Use special wash cycle 8.
Wool: Hotpoint is the only washing machine manufac-
turer to have been awarded the prestigious Woolmark
Platinum Care endorsement (M.0508) by the Woolmark
Company, which means that all woollen garments may be
washed in the washing machine, even those which state
!Do not pour detergent into the middle compartment
(*). Detergent should only be poured into the compartment 1.
compartment 1: Detergent for the wash cycle (powder
or liquid)
For best results liquid detergent should be poured in
the dispenser immediately before the start of the pro-
gramme.
“hand wash only”
on the label. Wash cycle 9 therefo-
re offers complete peace of mind when washing woollen
garments in the washing machine (max. load 1,5 kg) and
guarantees optimal performance.
Silk: use special wash cycle 10 to wash all silk garments.
We recommend the use of special detergent which has
been designed to wash delicate clothes.
compartment 2: Additives (fabric softeners, etc.)
The fabric softener should not overflow the grid.
Curtains: fold curtains and place them in a pillow case
or mesh bag. Use wash cycle 10.
Preparing the laundry
• Divide the laundry according to:
- the type of fabric/the symbol on the label
- the colours: separate coloured garments from whi-
tes.
• Empty all garment pockets and check the buttons.
• Do not exceed the listed values, which refer to the
weight of the laundry when dry:
Durable fabrics: max. 6 kg
Load balancing system
Before every spin cycle, to avoid excessive vibrations
and to distribute the load in a uniform manner, the drum
rotates continuously at a speed which is slightly greater
than the washing rotation speed. If, after several at-
tempts, the load is not balanced correctly, the machine
spins at a reduced spin speed. If the load is excessively
unbalanced, the washing machine performs the distribu-
tion process instead of spinning. To encourage improved
load distribution and balance, we recommend small and
large garments are mixed in the load.
Synthetic fabrics: max. 2,5 kg
Delicate fabrics: max. 2 kg
Wool: max. 1,5 kg
Silk: max. 1 kg
How much does your laundry weigh?
1 sheet 400-500 g
1 pillow case 150-200 g
1 tablecloth 400-500 g
1 bathrobe 900-1200 g
1 towel 150-250 g
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Precautions and tips
Consumers should contact their local authority or
retailer for information concerning the correct
disposal of their old appliance.
! This washing machine was designed and constructed
in accordance with international safety regulations. The
following information is provided for safety reasons and
must therefore be read carefully.
GB
Opening the porthole door manually
General safety
In the event that it is not possible to open the porthole
door due to a powercut, and if you wish to remove the
laundry, proceed as follows:
• This appliance was designed for domestic use only.
• This appliance is not intended for use by persons (inclu-
ding children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concer-
ning use of the appliance by a person responsible for
their safety. Children should be supervised to ensure
that they do not play with the appliance.
1. remove the plug from the
electrical socket.
2. make sure the water level
inside the machine is lower
than the door opening; if it
is not, remove excess water
using the drain hose, collec-
ting it in a bucket as indica-
ted in the figure.
• Do not touch the machine when barefoot or with wet
or damp hands or feet.
• Do not pull on the power supply cable when unplugging
the appliance from the electricity socket. Hold the
plug and pull.
3. using a screwdriver, re-
move the cover panel on the
lower front part of the wa-
shing machine (see figure).
• Do not open the detergent dispenser drawer while the
machine is in operation.
• Do not touch the drained water as it may reach extre-
mely high temperatures.
• Never force the porthole door. This could damage the
safety lock mechanism designed to prevent accidental
opening.
• If the appliance breaks down, do not under any cir-
cumstances access the internal mechanisms in an
attempt to repair it yourself.
• Always keep children well away from the appliance
while it is operating.
• The door can become quite hot during the wash cycle.
• If the appliance has to be moved, work in a group of
two or three people and handle it with the utmost
care. Never try to do this alone, because the appliance
is very heavy.
• Before loading laundry into the washing machine, make
sure the drum is empty.
Disposal
• Disposing of the packaging materials: observe local
regulations so that the packaging may be re-used.
• The European Directive 2002/96/EC on Waste
Electrical and Electronic Equipment, requires
that old household electrical appliances must not
be disposed of in the normal unsorted municipal
waste stream. Old appliances must be collected
separately in order to optimise the recovery and
recycling of the materials they contain and reduce
the impact on human health and the environment.
The crossed out “wheeled bin” symbol on the
4. pull outwards using the tab as indicated in the figure,
until the plastic tie-rod is freed from its stop position;
pull downwards and open the door at the same time.
5. reposition the panel, making sure the hooks are secu-
rely in place before you push it onto the appliance.
product reminds you of your obligation, that when
you dispose ofthe appliance it must be separately collected.
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Care and maintenance
2. unscrew the lid by rota-
ting it anti-clockwise (see
figure): a little water may
trickle out. This is per-
fectly normal;
Cutting off the water and electricity supplies
GB
• Turn off the water tap after every wash cycle. This will
limit wear on the hydraulic system inside the washing
machine and help to prevent leaks.
• Unplug the washing machine when cleaning it and du-
ring all maintenance work.
Cleaning the washing machine
3. clean the inside thoroughly;
4. screw the lid back on;
5. reposition the panel, making sure the hooks are secu-
rely in place before you push it onto the appliance.
The outer parts and rubber components of the applian-
ce can be cleaned using a soft cloth soaked in lukewarm
soapy water. Do not use solvents or abrasives.
Cleaning the detergent dispenser drawer
Checking the water inlet hose
Remove the dispenser by
raising it and pulling it out
1
Check the inlet hose at least once a year. If there are
any cracks, it should be replaced immediately: during the
wash cycles, water pressure is very strong and a cra-
cked hose could easily split open.
(see figure).
Wash it under running wa-
ter; this operation should
be repeated frequently.
! Never use second-hand hoses.
2
Caring for the door and drum of your
appliance
• Always leave the porthole door ajar in order to pre-
vent unpleasant odours from forming.
Cleaning the pump
The washing machine is fitted with a self-cleaning pump
which does not require any maintenance. Sometimes, small
items (such as coins or buttons) may fall into the pre-cham-
ber which protects the pump, situated in its bottom part.
! Make sure the wash cycle has finished and unplug the
appliance.
To access the pre-chamber:
1. using a screwdriver,
remove the cover panel
on the lower front part of
the washing machine (see
figure);
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Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make
sure that the problem cannot be not solved easily using the following list.
GB
Problem:
Possible causes / Solutions:
The machine does not switch on.
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
The wash cycle does not start.
• The door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
• A delayed start has been set.
The machine does not fill with water or
the indicator light for the first wash
cycle stage flashes rapidly.
• The water inlet hose is kinked.
• The water inlet hose is not connected to the water supply.
• The water pressure is too low.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The START/PAUSE button has not been pressed.
The machine continuously fills with wa-
ter and continually drains away
or Water left in the drum
• The top of the drain hose is too low - It must be fitted at a height between
65 and 100 cm from the floor (see “Installation”).
• The drain hose is connected incorrectly to the sink trap allowing water to
run into the machine, the drain hose must be positioned higher than the
bottom of the sink to prevent water flowing down the drain hose.
• The end of the drain hose has been pushed too far down the standpipe, the
‘U’ bracket should be fitted 100 mm from the end of the drain hose.
or Stuck on wash.
The machine does not drain or spin.
• The Pump filter is blocked.
• The drain hose is kinked (see “Installation”).
• New Installation - The blanking cap or spigot has not been removed if con-
nected under a sink.
• The drain hose or sink trap is blocked.
• The wash cycle does not include draining, some wash cycles require the drain
phase to be started manually.
• The REDUCED CREASES function button has been activated. To complete the
wash cycle, press the START/PAUSE button.
• The ‘Spin Speed’ selector knob is in the “ ” position.
The machine does not heat or poor
wash results.
• The ‘Temperature’ selector knob is in the “ ” position.
The programme takes too long.
• Programme times will vary due to water pressure, the incoming water
temperature and if the wash load goes out of balance. This will increase the
programme times accordingly (see ‘ The machine wont spin properly’ below).
The machine vibrates a lot during the
spin cycle.
• The feet have not been adjusted, enabling the machine to rock.
• New Installation - Either the Transit Bolts including the plastic spacers,
or the Polystyrene Packaging have not been removed when installing the
machine.
• The machine is trapped between cabinets and/or walls.
• The load is in a slight out of balance condition and machine is spinning, but
at a lower speed.
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The machine is noisy.
• There will always be some motor, pump and drum noise during spin.
GB
The machine wont spin properly.
• Out of Balance detected when attempting to go into a spin cycle - If this
happens the machine will continue to try to repeat the distribution of the
load required before the machine will go into higher spin speeds - This will
increase the programme time accordingly. This is a safety feature to pre-
vent damage. Out of Balance can be caused by washing a single heavy item
(eg duvet, quilt, etc). - Try the programme again using a different load.
The machine leaks from the
dispenser.
• The dispenser drawer is blocked with detergent and requires cleaning.
• The water pressure is too high and requires turning down - turn down the
tap on the water supply pipe slightly and try again.
• The machine is tilting forwards - It must be level when in its final position.
The machine leaks (other than dispenser).
• The fill hose is loose, check both the cabinet and tap ends.
• The fill hose is tight but still leaks, if so replace the rubber washers, or the
fill hose is missing the rubber washer.
• The drain hose is not fixed in properly.
The indicator lights on the console are
flashing rapidly.
• Switch off the machine and unplug it, wait for approximately 1 minute and
then switch it back on again If the problem persists contact the Technical
Assistance Service.
The machine smells.
• The machine requires a service wash. Run a 90 degree wash cycle with de-
tergent and no laundry.
The machine door cannot be
opened.
• The door will not open until the door lock indicator light goes out shortly
after the program has finished.
Door Seal damaged at the bottom.
• The door seal has drainage holes at the bottom - This is normal.
• The water level is correct if it can be seen at the bottom of the door.
The water level is too low when the
machine is washing.
There is too much foam.
• The detergent is not suitable for machine washing (it should display the text
‘for washing machines’ or ‘hand and machine wash’ or the like).
• Too much detergent was used - less detergent is required in soft water.
After completing the programme, or
before starting a programme, the ma-
chine has turned itself off (no lights).
• To comply with new energy saving regulations the machine is fitted with an
automatic standby system. Press ‘ON/OFF’ button for 3 seconds to acti-
vate the machine, it can then either be switched off or a new programme
selected.
General.
• Your washing machine contains sensors that monitor progress during the
wash cycle (eg: Water Levels, Temperatures, Out of Balance loads, Wash
time/progress).
Normally, if your machine successfully completes the cycle, there is unlikely
to be anything wrong!
Remember, you will be charged for a service call for problems caused by incorrect installation, as listed above.
Not emptying contents from pockets may cause pump or drain blockages, or may damage the machine.
Do not wash items which do not have a wash label, or wash items that are not intended as machine washable.
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Assistance
Guarantee
GB
12 Months Parts and Labour Guarantee
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of breakdown
repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective
because of either workmanship or materials, we will, at our discretion, either repair or replace the
appliance at no cost to you.
This guarantee is subject to the following conditions:
-
The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
-
-
-
The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
-
-
-
Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
-
Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
-
-
Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL OR NON-
DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on you
registering your appliance with us and the parts being fitted by one of our authorised engineers. There
will be a charge for our engineer’s time. To activate the extra parts warranty on your appliance, simply
call our registration line on 08448 24 24 24 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense
of repair bills for the life of your policy. To find the ideal plan for you please call our advice line on
08448 226 226 (Republic of Ireland 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint
Service Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone assistance, or,
where necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will
replace your machine or, if you prefer, give you your money back.
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195080576.02
09/2010
-
Xerox Fabriano
After Sales Service
GB
No one is better placed to care for your Hotpoint appliance during the course of its working life than
us - the manufacturer.
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and
1000 fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08448 224 224
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08448 225 225
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts
guarantee you must register your appliance with us.
UK: 08448 24 24 24
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves the right
to use quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children,
remove the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts
separately to ensure that the appliance can no longer be plugged into a mains socket, and the door
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