Model:
Installers Guide
SL-350TRS-CE-D
0087
READ THIS MANUAL BEFORE INSTALLING OR
OPERATING THIS APPLIANCE. THIS INSTALLERS
GUIDE MUST BE LEFT WITH APPLIANCE FOR
FUTURE REFERENCE.
WARNING:
IF THE INFORMATION IN THESE
INSTRUCTIONS IS NOT
FOLLOWED EXACTLY, A FIRE OR
EXPLOSION MAY RESULT
CAUSING PROPERTY DAMAGE,
PERSONAL INJURY, OR DEATH.
WARNING: IMPROPER INSTALLATION,
ADJUSTMENT, ALTERATION, SERVICE
OR MAINTENANCE CAN CAUSE INJURY
OR PROPERTY DAMAGE. REFER TO
THIS MANUAL. FOR ASSISTANCE OR
ADDITIONAL INFORMATION CONSULT A
QUALIFIED INSTALLER OR
-
-
Do not store or use petrol or other flam-
mable vapors and liquids in the vicinity of
this or any other appliance.
COMPETENT PERSON.
What to do if you smell gas
• Do not try to light any appliance.
• Do not touch any electrical switch.
• Do not use any phone in your building.
These instructions are only valid if the
following country symbol is on the appliance.
If this symbol is not present on the appliance,
it is necessary to refer to the technical
instructions which will provide the necessary
information concerning the modification of the
appliance to the conditions of use for the
country.
• Immediately call your gas supplier from
a neighbor's phone. Follow the gas
supplier’s instructions
• If you cannot reach your gas supplier,
call the fire department.
-
Installation and service must be performed
by a qualified installer or competent
person.
These instructions are valid for the following
countries: GB, IE
Printed in U.S.A. Copyright 2007
Heat & Glo, a brand of Hearth & Home Technologies Inc.
20802 Kensington Blvd., Lakeville, MN 55044
Please contact your Heat & Glo dealer with any
questions or concerns. For the number of your nearest
Heat & Glo dealer, please call 1-888-427-3973.
This product is covered by one or more of the following patents: (United States) 4,112,913; 4,408,594; 4,422,426; 4,424,792; 4,520,791; 4,793,322;
4,852,548; 4,875,464; 5,000,162; 5,016,609; 5,076,254 5,191,877; 5,218,953; 5,328,356; 5,429,495; 5,452,708; 5,542,407; 5,613,487; (Australia)
543790; 586383; (Canada) 1,123,296; 1,297,746; 2,195,264; (Mexico) 97-0457; (New Zealand) 200265; or other U.S. and foreign patents pending.
Heat & Glo • SL-350TRS-CE-D • 2033-900 Rev. N • 10/07
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1
Table of Contents
Safety and Warning Information .................................. 2
Service Parts List ......................................................... 4
Section 1: Approvals and Regulations ....................... 7
Appliance Certification ................................................ 7
Installation Regulations ............................................... 7
Section 2: Getting Started ........................................... 8
Introducing the Heat & Glo Gas Fireplaces................. 8
Pre-installation Preparation ......................................... 8
Section 3: Installing the Fireplace ............................ 10
Step 1 Locating the Fireplace ................................. 10
Step 2 Framing the Fireplace ..................................11
Step 3 Installing the Flue System ........................... 12
A. Flue System Approvals ........................... 12
B. Installing Flue Components..................... 23
C. Flue Termination ..................................... 26
Step 4 Positioning, Leveling and
Securing the Fireplace ................................ 31
Step 5 The Gas Control Systems........................... 31
Step 6 The Gas Supply Line ................................... 32
Step 7 Gas Pressure Requirements ...................... 33
Step 8 Wiring the Fireplace .................................... 33
Step 9 Finishing ...................................................... 34
Step 10 Installing Trim, Logs & Ember Material......... 35
Installing the Trim ........................................ 35
Positioning the Logs .................................... 36
Placing the Ember Material ......................... 38
Step 11 Before Lighting the Fireplace....................... 39
Step 12 Lighting the Fireplace .................................. 39
After the Installation ..................................... 39
Section 4: Maintaining and Servicing
Your Fireplace .......................................... 40
Section 5: Troubleshooting ....................................... 42
Î = Contains updated information.
Heat & Glo • SL-350TRS-CE-D • 2033-900 Rev. N • 10/07
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3
Service Parts
SL-350TRS-CE-D
Service Parts Diagram
Beginning Manufacturing Date: 9-03
Ending Manufacturing Date: _______
7
9
8
10
11
12
14
13
Log SetAssembly
4
1
5
2
3
6
Part number list on following page.
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4
SL-350TRS-CE-D
(NG, LP) Service Parts List
IMPORTANT THIS IS DATED INFORMATION. When Requesting service or replacement parts for your appliance, please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
ITEM
DESCRIPTION
SERIAL #
PART NUMBER
LOGS-350CE-D
SRV327-701
SRV2033-701
SRV705-703
SRV530-716
SRV438-724
SRV540-704
2033-013
Log Set Assembly
Log 1
1
2
3
4
5
6
7
8
Log 2
Log 3
Log 4
Log 5
Log 6
Grate Assembly
Base Pan
2033-105
2033-007
Pre Sept 2007
Post Sept 2007
Pre Sept 2007
Post Sept 2007
Pre Sept 2007
Post Sept 2007
Pre 0021061383
Post 0021061383
Burner N
2033-027
2033-008
9
Burner P
2033-028
2033-009
Burner B
2033-029
GLA-350TRS
GLA-3504TRS
SRV540-174
540-382A
10
Glass Door Assembly
11
12
Hood
Pre 00295123
Post 00295123
Post 00295123
Door Assembly
2033-020
13
14
Door Assembly, Lower
2033-021
546-250A
Junction Box
540-256A
Louver, Upper
Pre 00295123
Pre 00295123
540-257A
Louver, Lower
386-122A
Glass Latch Assembly
Exhaust Baffle
Mineral Wool
530-299
050-721
Gasket Assembly
Includes: Burner Neck, Shutter Bracket, Vent, Seal Cap, Valve
Plate, and Air Passage Gaskets
2113-080
TUP-GBK-12
WSK-21
Touch Up Paint
Wall Switch ( off White)
WSK-21-W
Wall Switch (White)
Conversion Kit N
NGK-350TRSCE-D
LPK-350TRSCE-D
BGK-350TRSCE-D
529-512
Conversion Kit P
Conversion Kit B
Pilot Orifice N
Pilot Orifice P/ B
Regulator N
200-2630
230-1570
Regulator P/B
230-1520
Additional service part numbers may appear on following page.
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5
Service Parts
SL-350TRS-CE-D
Valve assembly
Beginning Manufacturing Date: 9-03
Ending Manufacturing Date: _______
1
2
5
4
3
6
10
7
9
8
IMPORTANT THIS IS DATED INFORMATION. When Requesting service or replacement parts for your appliance, please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
ITEM
DESCRIPTION
SERIAL #
PART NUMBER
529-540A
529-541A
2033-103
2033-133
582-844
Pilot Assembly N
Pilot Assembly P
1
Pre Sept 2007
Post Sept 2007
2
3
Pilot Bracket
Orifice N (#44C)
Orifice B (# 56C)
Orifice P (#55C)
582-856
582-855
383-302A
2078-022
291-513
4
5
6
7
8
Flexible Gas Connector
Flex Ball Valve Assembly
Piezo Ignitor
Î
049-552A
060-521A
060-524
Wire Assembly
On/Off Switch Assembly
Valve N
9
Valve P
060-526
529-169
Pre Sept 2007
Post Sept 2007
10
Valve Bracket
2118-104
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6
Appliance Certification
The Heat & Glo fireplace models discussed in this
Installers Guide have been tested to certification
standards and listed by the applicable laboratories.
CERTIFICATION
MODEL
LABORATORY
TYPE
STANDARD
1
SL-350TRS-CE-D
Advantica
Gas Fireplace
90/396/EEC
Approvals
and
Installation Regulations
Before installation check that local distribution conditions, nature of gas and
pressure, and adjustment of the appliance are compatible.
Regulations
This appliance must be installed with the rules in force, and used only in a
sufficiently ventilated space. Consult instructions before installation and use of
this appliance.
Heat & Glo • SL-350TRS-CE-D • 2033-900 Rev. N • 10/07
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7
Introducing the
Heat & Glo
Gas Fireplaces
Heat & Glo direct flue gas fireplaces are designed to
operate with all combustion air siphoned from outside
of the building and all exhaust gases expelled to the
outside.
The information contained in this Installers Guide,
unless noted otherwise, applies to all models and gas
control systems.
2
Gas fireplace diagrams, including the dimensions, are
shown in this section.
Getting
Started
Pre-installation
Preparation
This gas fireplace and its components are tested and
safe when installed in accordance with this Installers
Guide. Report to your dealer any parts damaged in
shipment, particularly the condition of the glass. Do
not install any unit with damaged, incomplete, or
substitute parts.
The flue system components and trim doors are
shipped in separate packages. The gas logs are
packaged separately and must be field installed.
Read all of the instructions before starting the
installation. Follow these instructions carefully
during the installation to ensure maximum safety
and benefit. Failure to follow these instructions
will void the owner’s warranty and may present a
fire hazard.
The Heat & Glo Fireplace Products, Inc. Warranty will
be voided by, and Heat & Glo Fireplace Products, Inc.
disclaims any responsibility for, the following actions:
• Installation of any damaged fireplace or flue system
component.
• Modification of the fireplace or direct flue system.
• Installation other than as instructed by Heat & Glo
Fireplace Products, Inc.
• Improper positioning of the gas logs or the glass
door.
• Installation and/or use of any component part not
manufactured and approved by Heat & Glo Fire-
place Products, Inc., not withstanding any indepen-
dent testing laboratory or other party approval of
such component part or accessory.
ANY SUCH ACTION MAY POSSIBLY CAUSE A
FIRE HAZARD.
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8
When planning a fireplace installation, it’s necessary to determine:
• Where the unit is to be installed.
• The flue system configuration to be used.
• Gas supply piping.
• Electrical wiring.
• Framing and finishing details.
• Whether optional accessories—devices such as a fan, wall switch, or
remote control—are desired.
If the fireplace is to be installed on carpeting or tile, or on any combustible
material other than wood flooring, the fireplace should be installed on a metal
or wood panel that extends the full width and depth of the fireplace.
22-3/4 in.
577 mm
11-3/8 in.
289 mm
16-3/8 in.
414 mm
15-7/8 in.
402 mm
8-3/4 in.
223 mm
6-5/8 in.
167 mm
24 in.
610 mm
41-3/4 in.
1061 mm
32-1/2in.
827 mm
15-1/8 in.
29-1/8 in.
384 mm
741 mm
21-3/8 in.
544 mm
8 in.
203 mm
28-1/8 in.
714 mm
3-5/8 in.
93 mm
ELECTRICAL
ACCESS
GAS LINE
ACCESS
2-1/4 in.
58 mm
33 in.
837 mm
6 in.
153 mm
6-7/8 in.
174 mm
TOP STANDOFFS
TOP HEAT SHIELD
(FLUE COLLAR COVER PLATE)
HOOD
RATING PLATE/LABELS
BOTTOM
GRILLE COVER
GAS
ACCESS
GAS
CONTROLS
ELECTRICAL GAS
Figure 1. Diagram of the SL-350TRS-CE-D
Heat & Glo • SL-350TRS-CE-D • 2033-900 Rev. N • 10/07
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9
The diagram below shows space and clearance
requirements for locating a fireplace within a room.
Step 1
Locating the
Fireplace
7.6 cm
B
A
3
Installing the
Fireplace
E
NOTE:
Dimensions are
shown with the
sides, back
and/or corners
of the unit 1/2
inch from the
wall.
D
*
C
1.3 cm
A
B
C
D
E
86.4cm
41.3cm
72.8cm 100.1cm 141.6cm
Figure 2. Fireplace Dimensions, Locations, and
Space Requirements
Clearance Requirements
The top and back of the
fireplace are defined by
stand-offs.
TOP STANDOFFS
The heat shield must be
attached as shown if
HEAT SHIELD
INSTALLED
combustible materials
are placed directly on
top standoffs (Figure 3).
The minimum clearance
to a perpendicular wall
extending past the face
of the fireplace is 7.62cm.
The back of the fireplac-
es may be recessed
into combustible con-
struction, as shown
HEAT SHIELD
below.
Figure 3. Heat Shield
MODEL: SL-350TRS-CE-D
RECESSED DEPTH: 41.3cm
Minimum Clearances from the Fireplace to Combustible Materials
Glass
Front
Back of
Fireplace
Sides of
Fireplace
Top of
Fireplace
Floor
Ceiling
91.4cm
0
1.3cm
1.3cm
3.8cm
79cm
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Minimum Clearances from the Flue Pipe to
Combustible Materials
For Vertical
Sections
For Horizontal Sections
Top Bottom Sides
At Wall Firestops
Top
Bottom
Sides
7.6 cm 2.54 cm 2.54 cm
2.54 cm
6.4 cm
1.3 cm
2.54 cm
Step 2
Framing the
Fireplace
Fireplace framing can be built before or after the
fireplace is set in place. Framing should be positioned
to accommodate wall coverings and fireplace facing
material. The diagram below shows framing reference
dimensions.
MEASURE FIREPLACE DIMENSIONS, AND
VERIFY FRAMING METHODS AND WALL
COVERING DETAILS, BEFORE FRAMING
CONSTRUCTION BEGINS.
CAUTION
The center of the framing hole is
one inch (2.54cm) above the center
of the horizontal flue pipe.
VENT
FRAMING
HOLE
B
D
E
The framing headers may rest
on the fireplace stand-offs.
A
Framing should be
constructed of 2 X 4 lumber or heavier.
C
A
B
C
D
E
86,4
83,2
41,3
106
54,2
Figure 4. Framing Dimensions
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Step 3
A. Flue System Approvals
Installing the
Flue System
These models have flue starting collars on both the
top and the back of the unit. Depending upon the
installation, decide which ONE set of starting collars
will be used to attached the flue system. The starting
collar sealing cap must remain on the starting collar
NOT used.
These models use SL-D-series, direct flue components
when using the TOP flue collars and DVP-series direct
flue components when using the REAR flue collars.
WARNING: YOU MUST NOT MIX DVP-SERIES
!
AND SL D-SERIES COMPONENTS IN ANY
FLUE SYSTEM CONFIGURATION.
Approved flue system components are labeled for
identification. NO OTHER FLUEING SYSTEMS OR
COMPONENTS MAY BE USED. Detailed installation
instructions are included with each flue termination kit
and should be used in conjunction with this Installers
Guide. Figure 4 shows flue system components and
terminations.
Identifying Flue Components
The flue systems installed on this gas fireplace may
include one, two, or three 90° elbow assemblies. The
relationships of vertical rise to horizontal run in flue
configurations using 90° elbows MUST BE strictly
adhered to. The rise to run relationships are shown in the
flueing drawings and tables on the next several pages.
NOTE: Two 45° elbows may be used in place of one
90° elbow. You MUST always maintain the MAXIMUM
and MINIMUM rise-to-run ratios in the flue system
when using 45° elbows.
VERTICAL
TERMINATION
STORM COLLAR
ROOF FLASHING
HORIZONTAL
TERMINATION
HORIZONTAL PIPE
SUPPORT
PIPE LENGTH
WALL FIRESTOP
90 DEGREE
ELBOW
CEILING
FIRESTOP
WALL BRACKET
Flue system termination kits
DVP-SERIES
SL D-SERIES
DVP-TVHW
DVP-TRAP
SLK-01DA
SLK-991DA
Figure 5. Flue Components and Terminations
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12
102mm
152mm
305mm
DVP4
DVP6
DVP12
362mm
310mm
MAX.
51mm
MIN.
610mm
914mm
DVP12A
1219mm
251mm
DVP24
45.0O
260mm
DVP45
DVP36
286mm
184mm
32mm TYP
DVP48
217mm
319mm
DVP90ST
13mm TYP
NOTE: PIPES OVERLAP 32mm AT EACH JOINT.
FIGURE 6. DVP-Series Balanced Flue Component Specifications
(127mm inner pipe / 203mm outer pipe)
Heat & Glo • SL-350TRS-CE-D • 2033-900 Rev. N • 10/07
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NOTE: PIPES OVERLAP 34.93mm AT EACH JOINT.
Figure 7. SL D-Series Flue Component Specifications
(102mm inner pipe/168mm outer pipe)
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14
STRAIGHT UP
CAP
VERTICALFLUE
V
11.8m MAX.
V1
Use SL D-Series
components only.
Figure 8. Straight up Vertical Flue
STRAIGHT OUT HORIZONTAL
FLUE
H
Max. Run
610mm
H
Use DVP-Series
components only.
Figure 9. Straight Out Horizontal Flue
Heat & Glo • SL-350TRS-CE-D • 2033-900 Rev. N • 10/07
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Use DVP-Series
components only.
V
H
FLUE WITH ONE (1) 90o ELBOW
H
V
MIN. 457mm
MIN. 914mm
MIN. 1.37m
MIN. 1.83m
V+H = MAX. 11.6m
MAX. 1.37m
MAX. 2.74m
MAX. 4.11m
MAX. 5.48m
H= MAX. 5.48m
Figure 10.
Flue with One 90° Elbow
FLUE WITH ONE (1) 90o ELBOW
H
Use SL D-Series
components only.
V
MIN. 381mm
MIN. 762mm
MIN. 1.14m
MAX. 1.43m
MAX. 2.29m
MAX. 3.43m
MAX. 4.57m
H = MAX. 4.57m
MIN. 1.52m
V + H = MAX 11.6m
H
V
NOTE: A23 cm vertical section
must be attached to the unit
before the 90o elbow.
Figure 11. Flue with One 90° Elbow
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FLUE WITH TWO (2) 90° ELBOWS
V
H
H + H1
MIN. 305 mm
MIN. 610 mm
MIN. 914 mm
MIN. 1.22 m
MAX. 610 mm
MAX. 1.22 m
MAX. 1.86 m
MAX. 2.48 m
MAX. 1.22 m
MAX. 2.4 m
MAX. 3.6 m
MAX. 4.8 m
H = MAX. 2.48 m
H + H1= MAX. 4.8m
V + H + H1 = 11.6m MAX.
H
1
V
H
Use DVP-Series
components only.
FLUE WITH TWO (2) 90° ELBOWS
V
H + H
MIN. 305 mm
MIN. 610 mm
MAX. 6101mm
MAX. 1.22 m
MIN. 914 mm
MIN. 1.22 m
MAX. 1.86 m
MAX. 2.48 m
H + H1= MAX. 2.48 m V + H + H1= 11.6m MAX.
V
H1
H
Figure 12. Flue with Two 90° Elbows
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FLUE WITH TWO (2) 90° ELBOWS
V
H + H1
MIN. 305mm
MIN. 610mm
MIN. 914mm
MIN. 1.22m
MIN. 1.52m
MAX. 610mm
MAX. 1.22m
MAX. 1.86m
MAX. 2.48m
MAX. 4.8m
V+H+H1= MAX. 11.6m H+H1= MAX. 4.8m
H
1
V
H
Use SL D-Series
components only.
H
V
1
FLUE WITH TWO (2) 90° ELBOWS
V
V
H
MIN. 305mm
MIN. 610mm
MIN. 914mm
MIN. 1.22m
MIN. 1.52m
MAX. 610mm
MAX. 1.22m
MAX. 1.86m
MAX. 2.48m
MAX. 4.8m
H = MAX. 4.8m V + V1 + H = MAX. 11.6m
Figure 13. Flue with Two 90° Elbows
Heat & Glo • SL-350TRS-CE-D • 2033-900 Rev. N • 10/07
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FLUE WITH THREE (3) 90° ELBOWS
V
H
H + H1
MIN. 305 mm
MAX. 610 mm
MAX. 1.22 m
MAX. 1.86 m
MAX. 2.48 m
MAX. 1.22 m
MAX. 2.48 m
MAX. 3.72 m
MAX. 4.8 m
MIN. 610 mm
MIN. 914 mm
MIN. 1.22 m
H = MAX. 2.48 m
MAX. 4.8 m
NOTE: V + V, + H + H1 = 11.6m MAX.
V1
V
H
H1
FLUE WITH THREE (3) 90° ELBOWS
H
V
H + H1 + H2
MIN. 305 mm
MIN. 610 mm
MIN. 914 mm
MIN. 1.22 m
MAX. 610 mm
MAX. 1.22 m
MAX. 1.86 m
MAX. 2.48 m
MAX. 1.22 m
MAX. 2.48 m
MAX. 3.7 m
MAX. 4.8 m
V + H + H1 + H2 = 11.6m MAX.
H = MAX 2.48m
H + H1 + H2 = MAX. 4.8m
H
2
V
H
1
USE DVP-SERIES
COMPONENTS ONLY.
H
Figure 14. Flue with three 90° elbows
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FLUE WITH THREE (3) 90° ELBOWS
V
H
H + H1
MIN. 305 mm
MIN. 610 mm
MIN. 914 mm
MIN. 1.22 m
MAX. 610 mm
MAX. 1.22 m
MAX. 1.86 m
MAX. 2.48 m
MAX. 1.22 m
MAX. 2.48 m
MAX. 3.7 m
MAX. 4.8 m
H
V + V1 + H + H1 = 11.6m MAX.
H = MAX 2.48m H + H1 = MAX. 4.8m
H1
V1
V
USE SL D-SERIES
COMPONENTS ONLY.
V1
V
H1
H
FLUE WITH THREE (3) 90° ELBOWS
V
H
H + H1
MIN. 305 mm
MIN. 610 mm
MIN. 914 mm
MIN. 1.22 m
MAX. 610 mm
MAX. 1.22 m
MAX. 1.86 m
MAX. 2.48 m
MAX. 1.22 m
MAX. 2.48 m
MAX. 3.7 m
MAX. 4.8 m
V + V1 + H + H1 = 11.6m MAX.
H = MAX 2.48m H + H1 = MAX. 4.8m
Figure 15. Flue with three 90° elbows
Heat & Glo • SL-350TRS-CE-D • 2033-900 Rev. N • 10/07
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20
Appliance Preparation
After determining which set of starting collars will be used
(top or rear), follow flueing instructions accordingly.
WARNING: FAILURE TO REMOVE IN-
!
!
SULATION IN THE SET OF COLLARS
YOU ARE USING COULD CAUSE A
FIRE.
Figure 17. Rotate the top heat shield to the vertical
position as shown above. The heat shield must remain
in the vertical position.
WARNING: YOU MUST LEAVE THE
INSULATION AND FLUE CAP IN
PLACE IN THE SET OF COLLARS
YOU ARE NOT USING.
WARNING: FIRE RISK
ONCE APPLIANCE IS SETUP FOR
TOP OR REAR FLUEING, IT CAN-
NOT BE CHANGED AT A LATER
TIME. IF FLUE CAP AND COMPO-
NENTS PREVIOUSLY REMOVED
ARE IMPROPERLY REINSTALLED,
A FIRE MAY RESULT.
!
2 SCREWS
Figure 18. Replace the two screws as shown.
Note: Actual unit may look different than the fireplace
shown in this section.
CAUTION
Sharp edges-Wear protective gloves and safety
glasses during installation.
Top Flue
Figure 19. Remove the flue cap.
2 SCREWS
Figure 16. For top flue, remove the two screws holding
the top heat shield in place. For rear flue, see next
page.
WARNING: FIRE RISK
DO NOT REMOVE HEAT SHIELD.
!
ELEVATED HEADER TEMPERA-
TURES MAY CAUSE A FIRE.
Figure 20. Remove the insulation basket and white
insulation from the center flue pipe.
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Figure 24. Cut the metal retaining band and fold the
sides out.
Figure 21. Remove the insulation from the outer flue
pipe.
Figure 25. Fold the center parts of the retaining band
out and us to remove the flue cap.
2 SCREWS
Figure 22. To attach the first section of vent pipe, make
sure to use the fiberglass gasket to seal between the
first vent component and the outer fireplace wrap. Use
2 self tapping screws to secure the gasket to the outer
wrap.
Note: Once the flue cap has been removed, it cannot
be reattached.
Figure 26. Discard the flue cap, remove and discard
the insulation basket. Note: Once the flue cap has
been removed it CANNOT be reattached.
Rear Flue
Figure 27. Attach the first flue section (it will snap into
place). Slide the insulation gasket onto the flue sec-
tion, up against the appliance and over the tabs. Use
two self-tapping screws to secure gasket to outer wrap.
Figure 23. Remove the insulation from the outer flue
pipe.
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B. Installing Flue Components
1. Attaching the First Flue Component to the Starting Collars:
A. On the REAR of the heater
•
To attach the first flue component to the starting collars on the rear of the heater make
sure that the heater gasket supplied with the heater seals between the first flue component
and the outer heater wrap.
•
Slide the male end of the inner flue of the pipe section over the inner collar on the
heater. At the same time,
slide the outer flue over the
outer collar on the heater.
Push the flue section into
the appliance collar until all
the lances (see Figure 28)
have snapped in place. Tug
slightly on the flue to con-
firm that it has completely
locked into place.
•
The first 90° elbow installed
in the flue system of a rear
flueing heater MUST BE in
a vertical position.
B. On the TOP of the heater
To attach the first flue component to the starting collars on the top of the heater:
FIGURE 28.
•
Lock the flue components into place by sliding the concentric pipe sections with four
(4) equally spaced interior beads into the heater collar or previously installed compo-
nent end with four (4) equally spaced indented sections.
•
•
When the internal beads of each outer pipe line up, rotate the pipe section clockwise
about one quarter (1/4) turn. The flue pipe is now locked together.
Slide the ceramic fiber pad over the first flue section and place it flush to the fireplace.
Continue to add vent components.
WARNING: ENSURE THAT THE HEATER GASKET SUPPLIED WITH THE HEATER
SEALS BETWEEN THE FIRST FLUE COMPONENTAND THE OUTER HEATER WRAP.
C. Continue Adding Flue Components
To continue adding flue components in accordance with the pre-planned flue system
configuration:
•
Ensure that each succeeding flue component is securely fitted and locked into the
preceding component in the flue system. NOTE: Make sure that seams are NOT
aligned to prevent unintentional disconnection.
•
For elbows that are changing the flue direction, two screws minimum should be put in
the outer flue at the joint to prevent the elbow from rotating.
3. Install Support Brackets
For Horizontal Runs - The flue system must be supported every five (5) feet (1.5m) of
horizontal run by a horizontal pipe support.
To install support brackets for horizontal runs:
• Place the pipe supports around the flue pipe.
• Nail the pipe supports to the framing members.
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For Vertical Runs - The flue system must be
supported every 2.4 m above the heater flue outlet by
wall brackets.
To install support brackets for vertical runs:
• Attach wall brackets to the flue pipe and secure the
wall bracket to the framing members with nails or
screws.
WALL BRACKET
WALL STUD
8 FT.
(2.4 m)
FLUE
OUTLET
1 INCH MIN.
(25 mm)
Figure 29. Installing Support Brackets
4. Install Firestops
For Horizontal Runs - Firestops are REQUIRED on
both sides of a combustible wall through which the
flue passes.
To install firestops (heat shield) for horizontal runs that
pass through either interior or exterior walls:
• Cut a 10-inch by 12-inch (254 mm X 305 mm) hole
through the wall.
• Position the firestops on both sides of the hole pre-
viously cut and secure the firestops with nails or
screws.
• The pipe opening of the firestops MUST BE placed
towards the bottom of the firestop.
• Continue the flue run through the firestop.
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10" (254mm)
INTERIOR
WALL SHIELD
12" (305mm)
FIGURE 30. Flue Pipe & Firestop
For Vertical Runs - One firestop is REQUIRED at the
hole in each ceiling through which the flue passes.
To install firestops for vertical runs that pass through
ceilings:
• Position a plumb bob directly over the center of the ver-
tical flue component.
• Mark the ceiling to establish the centerpoint of the flue.
• Drill a hole or drive a nail through this center point.
• Check the floor above for any obstructions, such as
wiring or plumbing runs.
• Reposition the heater and flue system, if necessary, to
accommodate the ceiling joists and/or obstructions.
• Cut a 10-inch X 10-inch (254mm X 305mm) hole through
the ceiling, using the firestop pipe opening as a guide.
• Frame the hole with framing lumber the same size as
the ceiling joists.
10" (254mm)
10” (254mm)
CHIMNEY
HOLE
EXISTING CEILING
JOISTS
NEW
FRAMING
MEMBERS
CEILING
FIGURE 31. Hole and New Framing Members
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If the area above the ceiling is NOT an attic, position and
secure the ceiling firestop on the ceiling side of the
previously cut and framed hole.
JOIST
CEILING
NAILS (4 REQUIRED)
CEILING FIRESTOP
FIGURE 32. Ceiling Firestop (Ceiling Side)
If the area above the ceiling IS an attic, position and secure
the firestop on top of the previously framed hole.
NAILS (4 REQUIRED)
RAFTER
CEILING
CEILING FIRESTOP
FIGURE 33. Attic Firestop
C. Flue Termination
CAUTION:
IF EXTERIOR WALLS ARE FINISHED WITH VINYL
SIDING, IT IS NECESSARY TO INSTALL THE VINYL
PROTECTOR KIT (VPK-DV) TO THE TOP OF THE
EXTERIOR FIRESTOP FOR ALL ROUND
TERMINATION CAPS).
For Horizontal Terminations using the DVP-TRAP
To attach and secure the termination to the last section of
horizontal flue:
• The rear flue heat shield MUST be placed one inch above
the top of the flue between the wall shield and the base
of the termination cap.
• One section of the heat shield is attached to the wall
shield. The other is attached to the termination cap in
the same manner (see Figure 34).
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• The heat shield sections will overlap to match the wall
thickness (depth). The small leg in the shield rests on
top of the flue to properly space it from the pipe section
(see Figure 34).
Interior
Wall Shield
Rear Vent
Heat Shield
38mm min.
overlap
Outer Flue
Inner Flue
38mm min.
Overlap
INTERIOR
EXTERIOR
FIGURE 34. Venting through the Wall
• The termination kit should pass through the wall
firestops from the exterior of the building.
• Adjust the termination cap to its final exterior position
on the building and interlock the flue sections.
WARNING: THE TERMINATION CAP
MUST BE POSITIONED SO THAT THE
ARROW IS POINTING UP.
!
• Use a high-temperature sealant gasket to seal between
the pipe and exterior firestop.
For Horizontal Terminations using the SLK-01DA
To attach and secure the termination to the last section of
horizontal flue:
• Rotate and interlock the ends as described at the begin-
ning of the Installing Flue Components section.
• The termination kit should pass through the wall
firestops from the exterior of the building.
• Adjust the termination cap to its final exterior position
on the building.
WARNING: THE TERMINATION CAP MUST BE
POSITIONED SO THAT THE ARROW IS
!
POINTING UP.
• Use the exterior pipelock hole provided on the round
flange of the wall firestop to secure the flue pipe in place.
• Use a high-temperature sealant or fiberglass rope gas-
ket to seal between the pipe and exterior firestop.
• See Figure 37 for flue termination clearances.
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Figure 35. Termination cap
For Vertical Terminations - To locate the flue and
install the flue sections:
• Locate and mark the flue centerpoint on the underside
of the roof, and drive a nail through the centerpoint.
• Make the outline of the roof hole around the centerpoint
nail.
• The size of the roof hole framing dimensions depend
on the pitch of the roof. There MUST BE a 1-inch
(25mm) clearance from the vertical flue pipe to com-
bustible materials.
• Mark the roof hole accordingly.
• Cover the opening of the installed flue pipes.
• Cut and frame the roof hole.
• Use framing lumber the same size as the roof rafters
and install the frame securely. Flashing anchored to
the frame must withstand heavy winds.
• Continue to install concentric flue sections up through
the roof hole and up past the roof line until you reach
the appropriate distance above the roof.
To seal the roof hole, and to divert rain and snow from the
flue system:
• Attach a flashing to the roof using nails, and use a non-
hardening mastic around the edges of the flashing base
where it meets the roof.
• Attach a storm collar over the flashing joint to form a
water-tight seal. Place non-hardening mastic around
the joint, between the storm collar and the vertical pipe.
• Slide the termination cap over the end of the flue pipe
and rotate the pipe clockwise 1/4 turn (for SL-D Se-
ries) or snap into place (for DVP Series).
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WARNING:
!
FOLLOW NATIONAL REGULATIONS
AND CODES OF PRACTICE FOR
MINIMUM CLEARANCES FROM GAS
TERMINALS, AND PLACEMENT OF GAS
TERMINAL.
This also pertains to vertical flue systems installed
on the outside of the building.
NOTE
TERMINATION
CAP
61 cm
51 cm
VERTICAL
(For DVP Series)
WALL
LOWEST
DISCHARGE
OPENING
TERMINATION
CAP
X
30.5 cm
ROOF PITCH
IS X/ 30.5 cm
H (MIN.) - MINIMUM HEIGHT FROM ROOF
TO LOWEST DISCHARGE OPENING
Roof Pitch
H (min.) cm
flat to 6/12
6/12 to 7/12
30.5*
38*
over 7/12 to 8/12
over 8/12 to 9/12
over 9/12 to 10/12
over 10/12 to 11/12
over 11/12 to 12/12
over 12/12 to 14/12
over 14/12 to 16/12
over 16/12 to 18/12
over 18/12 to 20/12
over 20/12 to 21/12
45.75*
61*
76.25*
99
122
152.5
183
213.5
228.75
244
* 91.4 cm minimum in snow regions
Figure 36. Minimum Height from Roof to Lowest
Discharge Opening
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M
N
P
R
G
v
A
H
Q
D
(See Note 2)
E
v
V
B
L
T
.91M
B
v
v
v
S
B
S
Electrical
Service
v
V
V
F
v
M
D*
V
I
v
X
A
J or K
X
= VENT TERMINAL
=AIR SUPPLY INLET
= AREA WHERE TERMINAL IS NOT PERMITTED
V
L
= 2.1 M ...................... clearance above paved side-
A
B
= 30.5 cm ............... clearances above grade, veran-
(See Note 1)
walk or a paved driveway lo-
cated on public property
(See Note 1)
da, porch, deck or balcony
= 30.5 cm ............... clearances to window or door
that may be opened, or to per-
manently closed window.
(Glass)
M** = 45.8 cm ................. clearance under veranda, porch,
deck, balcony or overhang
106.7 cm ............... vinyl
D*
= 45.8 cm ............... vertical clearance to unventilat-
ed soffit or to ventilated soffit lo-
Alcove Applications
cated above the terminal
N
P
= 15.3 cm ................. non-vinyl sidewalls
30.5 cm ................. vinyl sidewalls
*76.2 cm............... for vinyl clad soffits and below
electrical service
= 2.4 M
F
=
22.9 cm .............. clearance to outside corner
______________________________Q___M_I_N___________________________________
RMAX
G
H
= 15.3 cm ............... clearance to inside corner
1 cap 91.4 cm 2 x Q ACTUAL
______________________________________________________________________
= 91.4 cm ............... not to be installed above a gas
meter/regulator assembly within
91.4 cm horizontally from the cen-
ter-line of the regulator
2 caps
______3__c__a_p__s________________2__._7__M_________________2_/_3___x__Q___A_C_T_U_A__L___
4 caps 3.7 M 1/2 x Q ACTUAL
_____________________________1__._8__M___________________1__x___Q___A_C_T_U_A_L____
QMIN = # termination caps x 3
RMAX = (2 / # termination caps) x QACTUAL
I
= 91.4 cm ............... clearance to gas service regu-
lator vent outlet
J
= 22.9 cm ................. clearance to non-mechanical air
supply inlet to building or the
combustion air inlet to any other
appliance
= 91.4 cm ................. clearance to a mechanical (pow-
ered) air supply inlet
S = 15.3 cm .................. clearance from sides of
(See Note 5)
electrical service
T
= 30.5 cm ................... clearance above electrical
(See Note 5)
service
K
** only permitted if veranda, porch, deck or balcony is fully open on
a minimum of 2 sides beneath the floor, or meets Note 2.
NOTE 3: Local codes or regulations may require different
clearances.
NOTE 1: On private property where termination is less than 2.1 M
above a sidewalk, driveway, deck, porch, veranda or balcony, use of
a listed cap shield is suggested. (See vents components page)
NOTE 4: Termination caps may be hot. Consider their proximity to
doors or other traffic areas.
NOTE 5: Location of the vent termination must not interfere with
NOTE 2: Termination in an alcove space (spaces open only on one side
and with an overhang) are permitted with the dimensions specified for
vinyl or non-vinyl siding and soffits. 1. There must be 91.4 cm minimum
between termination caps. 2. All mechanical air intakes within 3.0 M of
a termination cap must be a minimum of 91.4 cm below the termination
cap. 3. All gravity air intakes within 91.4 cm of a termination cap must
be a minimum of 30.5 cm below the termination cap.
access to the electrical service.
NOTE: Vent system termination is permitted in porch areas with
two or more sides open. You must follow all side walls, over-
hang and ground clearances as stated in the instructions.
Heat & Glo assumes no responsibility for the improper perfor-
mance of the appliance when the venting system does not meet
these requirements.
Figure 37 Vent Termination Minimum Clearances
CAUTION: IF EXTERIOR WALLS ARE FINISHED WITH VINYL SIDING, IT IS SUGGESTED THAT A VINYL PROTECTOR KIT BE INSTALLED.
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The diagram below shows how to properly
position, level, and secure the fireplace.
Step 4
Positioning,
Leveling, and
Securing the
Fireplace
1. Place the fireplace
into position.
2. Level the fireplace
from side to side and
from front to back.
3. Shim the fireplace
with non-combus-
tible material, such
as sheet metal, as
necessary.
NAILING TABS
BOTH SIDES
4. Secure the fireplace
to the framing by
nailing or screwing.
Figure 38. Proper Positioning, Leveling, and
Securing of a Fireplace
Step 5
The Gas Control
System
WARNING: THIS UNIT IS NOT FOR
USE WITH SOLID FUEL.
!
Standing Pilot Ignition System
This system includes millivolt control valve,
standing pilot, thermopile/thermocouple flame
sensor, and piezo ignitor.
WARNING: 230 VAC MUST NEVER BE
CONNECTED TO A CONTROL VALVE
IN A MILLIVOLT SYSTEM.
!
STANDING PILOT
Figure 39. Gas Control System
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Step 6
The Gas
Supply Line
NOTE: Have the gas supply line installed by a
qualified service technician in accordance with
all building regulations.
NOTE: Before the first firing of the stove, the
gas supply line should be purged of any trapped air.
NOTE: Consult local building regulations to
properly size the gas supply line leading to the
(Rp 1/2”) hook-up at the unit.
This gas inlet connection is ISO 7-Rp 1/2 (BSP Rp 1/2).
To install the gas supply line:
• When attaching the pipe, support the control so
that the lines are not bent or torn.
• After the gas line installation is complete, use a
soap solution to carefully check all gas connec-
tions for leaks.
WARNING:
DO NOT USE AN OPEN FLAME TO
CHECK FOR GAS LEAKS.
!
• At the gas line access hole, use insulation to
repack the space around the gas pipe.
• Insert insulation from the outside of the fireplace
and pack the insulation tightly to totally seal
between the pipe and the outer casing.
The gas line should be
installed by a qualified
service technician.
GAS
ACCESS
Figure 40
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Step 7
Gas Pressure
Requirements
Pressure requirements for Heat & Glo gas fireplaces
are shown in the table below.
Natural Gas Propane
(G20) (G31)
Butane
(G30)
Natural Gas
(G25)
______________________________________________________________
Inlet Pressure
20mbar
37 or 50mbar 30 or 50mbar 25mbar
Manifold Pressure 4-8.7mbar 15.7-25mbar 15.7-25mbar 4-8.7mbar
3
m
3
m
3
m
m3
Gas Rate
.54
/
.24
/
.16
/
h
.54
/
h
h
h
Max.Input(NETCV) 6.0 kW
5.4 kW
DMS 55
30
5.2kW
DMS 56
30
5.0 kW
DMS 42
51
Burner Injector
Pilot Injector
DMS 44
51
A tap is provided on the outlet side of the gas control for
a test gauge connection to measure the manifold
pressure. To measure inlet pressure, provisions must
be made to attach a test gauge to the tap immediately
upstream of the gas supply connection to the stove.
The stove and its individual shut-off valve must be
disconnected from the gas supply piping system during
any pressure testing of the system at test pressures in
excess of 60 mbar.
If the stove must be isolated from the gas supply piping
system by closing an individual shut-off valve, it must
be of the handle-less type.
NOTE: Electrical wiring must be installed by a
competent electrician.
Step 8
Wiring the
Fireplace
For Standing Pilot Ignition Wiring
Appliance Requirements
• This appliance DOES NOT require 230 VAC to operate.
WARNING: DO NOT CONNECT 230 VAC
!
TO THE GAS CONTROL VALVE OR THE
APPLIANCE WILL MALFUNCTION AND
THE VALVE WILL BE DESTROYED.
Optional Accessories
Optional remote control kits require that 230 VAC be
wired to the factory installed junction box before the
fireplace is permanently installed.
Wall Switch
Position the wall switch in the desired position on a
wall. Run a maximum of 7.8 m or less length of 1.02
mm diameter minimum wire and connect it to the
stove ON/OFF switch pigtails.
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WARNING: DO NOT CONNECT 230 VAC
TO THE WALL SWITCH OR THE
!
CONTROL VALVE WILL BE DESTROYED.
LABELALL WIRES PRIOR TO DISCONNECTION
WHEN SERVICING CONTROLS. WIRING ER-
RORS CAN CAUSE IMPROPER AND DANGER-
OUS OPERATION. VERIFY PROPER OPERA-
TION AFTER SERVICING.
CAUTION
OPTIONAL WALL SWITCH
THERMOSTAT OR REMOTE
THERMOCOUPLE
TP/TH
TP
OFF
TH
ON
THERMOPILE
ON/OFF
SWITCH
GAS VALVE
REMOTE SWITCH
PIGTAIL
Figure 41. Standing Pilot Ignition Wiring Diagram
Step 9
Finishing
The following diagram shows the minimum vertical
and corresponding maximum horizontal dimensions
of fireplace mantels or other combustible projections
above the top front edge of the fireplace. See Figures
2 , 3 and 4 for other fireplace clearances.
Only non-combustible
materials may be used
to cover the black
fireplace front.
Figure 42. Minimum Vertical and Maximum
Horizontal Dimensions of Combustibles
above Fireplace
WARNING: WHEN FINISHING THE
!
FIREPLACE, NEVER OBSTRUCT OR
MODIFY THE AIR INLET/OUTLET
GRILLES IN ANY MANNER.
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IF JOINTS BETWEEN THE FINISHED WALLS
AND THE FIREPLACE SURROUND (TOP AND
SIDES) ARE SEALED, A 150O C. MINIMUM
SEALANT MATERIAL MUST BE USED. THESE
JOINTS ARE NOT REQUIRED TO BE SEALED.
ONLY NONCOMBUSTIBLE MATERIAL (USING
150O C. MINIMUM ADHESIVE, IF NEEDED) CAN
BE APPLIED AS FACING TO THE FIREPLACE
SURROUND. SEE THE DIAGRAM SHOWN
BELOW.
CAUTION
1. Apply only non-
combustible
FINISH MATERIAL
MAY BE COMBUSTIBLE
-TOP AND SIDES OF UNIT-
TOP SEAL
JOINT
facing material
to the fireplace
surround.
1,27 cm
SIDE
SEAL
JOINT
1,27 cm
Figure 43. Sealant Material
Step 10
Installing the Trim
Combustible materials may be brought up to the
specified clearances on the side and top front
edges of the fireplace, but MUST NEVER overlap
onto the front face. The joints between the finished
wall and the fireplace top and sides can only be
sealed with a 150° C minimum sealant.
Installing Trim,
Logs, and
Ember Material
Install optional marble and brass trim surround kits
as desired. Marble, brass, brick, tile, or other
noncombustible materials can be used to cover up
the gap between the sheet rock and the fireplace.
Do not obstruct or modify the air inlet/outlet grilles.
When overlapping on both sides, leave enough
space so that the bottom grille can be opened and
the trim door removed.
WARNING: CHILDREN AND ADULTS
!
SHOULD BE ALERTED TO THE HAZ-
ARDS OF HIGH TEMPERATURES OF WORK-
ING SURFACES ON THESE HEATERS.
WORKING SURFACES INCLUDE ALL GLASS
PANELS AND DECORATIVE DOORS. YOUNG
CHILDREN SHOULD BE CAREFULLY SUPER-
VISED WHEN THEY ARE IN THE SAME ROOM
AS THE APPLIANCE.
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LOG PLACEMENT
INSTRUCTIONS
Log Set Assembly: LOGS-350CE-D
PILOT
BRACKET TAB
SUPPORT
BRACKET
1
BURNER TABS
4
2
5
3
6
Carefully remove the logs from the packaging. CAUTION: Logs are fragile!
1
1
LOG #1 (SRV327-701): Place log #1 at the rear of the unit, with the left edge behind the tab on the pilot
bracket. The right side sits behind the tab on the support bracket.
2
2
LOG #2 (SRV2033-701): Locate the bottom groove of log #2 over the left most grate bar and align over
the burner by placing the log slot over the burner tab as shown.
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3
3
LOG #3 (SRV705-703): Rest log #3 against the right front grate corner and place its slot over the right
burner tab.
1
4
4
1
2
2
LOG #4 (SRV530-716): Place the left end of log #4 in the groove on log #2 and the right end on log #1
as shown.
1
5
5
1
LOG #5 (SRV438-724): Locate the top of log #5 onto log #1 and place the bottom on the right side of
the fourth log grate.
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6
6
LOG #6 (SRV540-704): Place log #6 against the second and third grate bars.
If sooting occurs, the logs might need to be repositioned slightly to avoid excessive flame impingement.
Placing the Ember Material
Ember material is shipped with this gas fireplace. The bag
labeled Glowing Ember (050-721) is standard glowing ember
material. To place the ember material:
LATCHES
(BOTH TOP
AND BOTTOM)
• Remove latches and tension springs around the glass door.
• Remove the glass door from the unit (Figure 44).
• Place small pieces of ember material on burner top around
GLASS
ASSEMBLY
burner ports (Figure 33). Do NOT press embers into
burner ports. Cover the top of the burner with a single
layer of ember material. Do NOT place embers behind
the rear port row as noted in Figure 45.
• Save the remaining ember materials for use during fireplace
Figure 44. Glass Assembly
servicing.
• Replace the glass door and a front trim door on the unit
(see Replacement Parts Section of the manual.)
• Replace the latches and tension springs.
DO NOT PLACE EMBERS BEHIND THE REAR BURNER PORTS.
Figure 45. Placement of the Ember Material
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Before lighting the fireplace, be sure to do the following:
Step 11
Before Lighting
the Fireplace
Review safety warnings and cautions
• Read the Safety and Warning Information section
at the beginning of this Installers Guide.
Double-check for gas leaks
• Before lighting the fireplace, double-check the unit for
possible gas leaks.
Double-check flue terminations and front grilles
for obstructions.
• Before lighting the fireplace, double-check the unit for
possible obstructions that could be blocking the flue
terminations or the front grilles.
Double-check for faulty components
• Any component that is found to be faulty MUST BE
replaced with an approved component. Tampering with
the fireplace components is DANGEROUS and voids
all warranties.
A small amount of air will be in the gas supply lines. When
first lighting the fireplace, it will take a few minutes for the
lines to purge themselves of this air. Once the purging is
complete, the fireplace will light and will operate normally.
Subsequent lightings of the fireplace will not require this
purging of air from the gas supply lines, unless the gas
valve has been turned to the OFF position, in which
case the air would have to be purged.
NOTE: The fireplace should be run for 3 to 4 hours on the
initial start-up. Turn it off and let it cool completely. Remove
and clean the glass. Replace the glass and run the fireplace
for an additional 8 hours. This will help to cure the products
used in the paint and logs.
During this break-in period it is recommended that some
windows in the house be opened for air circulation. This will
help avoid setting off smoke detectors, and help eliminate
any odors associated with the fireplace’s initial burning.
You’ve reviewed all safety warnings, you’ve
checked the fireplace for gas leaks, you know the
flue system is unobstructed, and you’ve checked
for faulty components. Now you’re ready to light the
fireplace.
Step 12
Lighting
the Fireplace
WARNING: PLEASE REFER TO THE
USER’S MANUAL FOR ALL CAUTIONS,
SAFETY, AND WARNING INFORMATION
!
PERTAININGTO THE LIGHTING AND OPER-
ATION OF THE FIREPLACE.
After the
Installation
LEAVE THIS INSTALLATION MANUAL
WITH THE APPLIANCE FOR FUTURE
REFERENCE.
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Fireplace
Maintenance
Although the frequency of your appliance servicing
and maintenance will depend on use and the type of
installation, you should have a qualified service
technician perform an appliance checkup at the
beginning of each heating season. See the table below
for specific guidelines regarding each fireplace
maintenance task.
4
TURN OFF THE GAS BEFORE SERVICING
YOUR FIREPLACE.
IMPORTANT
Maintaining
and Servicing
Your Fireplace
Type of
Fireplace
Maintenance
Stove Maintenance Task To
Frequency
By
Be Completed
Replacing
Old Ember
Material
Once annually,
during the
annual checkup
Qualified
Service
Brush away loose ember material near
the burner. Replace old ember
Technician
material with new 10mm thin pieces
Glowing Ember (050-721). New ember
material should be placed on top of the
burner. Save the remaining ember
material and repeat this procedure at
your next servicing. For more
information, see Placing Ember
Material in the INSTALLERS GUIDE.
Cleaning
Burner
& Controls
Once annually
Periodically
Qualified
Service
Technician
Brush or vacuum the control
compartment, and burner areas
surrounding the logs.
Checking
Flame
Qualified
Service
Make a visual check of your stove’s
flame patterns. Make sure the flames
Patterns,
Flame Height
Technician/ are steady — not lifting or floating.
Owner
See the picture in Figure 35. The
thermopile/thermocouple tips should be
covered with flame. See the picture in
Figure 36.
Checking
Flue System
Before initial use
and at least
Qualified
Service
Inspect the external terminal cap on a
regular basis to ensure that no debris is
annually thereafter, Technician/ interfering with the flow of air. Inspect
more frequently
if possible
Owner
entire flue system for proper function.
Cleaning
Glass Door
After the first 3-4
hours of use. As
necessary after
initial cleaning.
Qualified
Service
Technician
Remove and clean glass after the first
3 to 4 hours of use. After the initial
cleaning, clean as necessary,
particularly after adding new ember
material. Film deposits on the inside
of the glass door should be cleaned
off using a household glass cleaner.
NOTE: DO NOT handle or attempt to
clean the door when it is hot and DO
NOT use abrasive cleaners.
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MAKE SURE THE FLAMES
ARE STEADY—NOT
LIFTING OR FLOATING.
Figure 46. Burner Flame Patterns
STANDING PILOT
Figure 47. Pilot Flame Patterns
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Standing Pilot Troubleshooting
Symptom
Corrective Action
Possible Cause
Check the spark at the electrode and
pilot. If no spark and electrode wire is
properly connected, replace the ignitor.
1. After repeated
triggering of the red
or black piezo
a. Defective ignitor
button, the spark
ignitor will not light
the pilot.
Using a match, light the pilot. If the
pilot lights, turn off the pilot and
trigger the red or black piezo button
again. If the pilot lights, an improper
gas/air mixture caused the bad
lighting and a longer purge period is
recommended. If the pilot will not
light, ensure that the gap at the
electrode and pilot is 3 mm to have
a strong spark. If the gap is OK,
replace the pilot.
b. Defective pilot or
misaligned
5
electrode (spark at
electrode)
Trouble-
shooting
With proper
installation,
operation, and
maintenance your
gas fireplace will
provide years of
trouble-free
service. If you do
experience a
Check the remote shut-off valves
from the fireplace. Usually, there is a
valve near the gas main. There can
be more than one (1) valve between
the fireplace and the main.
c. No gas or low gas
pressure
Check the LP (propane) tank. You
may be out of fuel.
problem, this
d. No LP in the tank
troubleshooting
guide will assist a
qualified service
person in the
diagnosis of a
problem and the
corrective action to
be taken. This
troubleshooting
guide can only be
used by a
a. Defective
Check that the pilot flame impinges
on the thermocouple. Clean and/or
adjust the pilot for maximum flame
impingement.
2. The pilot will not stay
lit after carefully
thermocouple
following the lighting
instructions.
Ensure that the thermocouple
connection at the gas valve is fully
inserted and tight (hand tighten plus
1/4 turn).
Disconnect the thermocouple from
the valve, place one millivolt meter
lead wire on the tip of the
thermocouple and the other meter
lead wire on the thermocouple
copper lead. Start the pilot and hold
the valve knob in. If the millivolt
reading is less than 15mV, replace
the thermocouple.
qualified service
technician.
b. Defective valve
If thermocouple is producing more
than 15 millivolts, replace faulty valve.
Check the ON/OFF switch and wires
for proper connections. Place the
jumper wires across the terminals
at the switch. If the burner comes on,
replace the defective switch. If the
switch is OK, place the jumper wires
across the switch wires at the gas
valve. If the burner comes on, the
wires are faulty or connections are
bad.
a. ON/OFF switch or
wires defective
3. The pilot is burning,
there is no gas
burner, the valve
knob is in the ON
position, and the
ON/OFF switch is in
the ON position.
If the pilot flame is not close enough
physically to the thermopile, adjust
the pilot flame.
b. Thermopile may
not be generating
sufficient
millivoltage
Be sure the wire connections from
the thermopile at the gas valve
terminals are tight and that the
thermopile is fully inserted into the
pilot bracket.
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Corrective Action
Symptom
Possible Cause
Check the thermopile with a millivolt
meter. Take the reading at TH-TP&TP
terminals of the gas valve. The meter
should read 325 millivolts minimum,
while holding the valve knob
3. (Continued)
depressed in the pilot position, with
the pilot lit, and the ON/OFF switch in
the OFF position. Replace the faulty
thermopile if the reading is below the
specified minimum.
With the pilot in the ON position,
disconnect the thermopile leads from
the valve. Take a reading at the
thermopile leads. The reading should
be 325 millivolts minimum. Replace
the thermopile if the reading is below
the minimum.
c. Defective valve
Turn the valve knob to the ON position.
Place the ON/OFF switch in the ON
position. Check the millivolt meter at
the thermopile terminals. The millivolt
meter should read greater than 125mV
If the reading is acceptable, and if the
burner does not come on, replace the
gas valve.
Check the burner orifice for stoppage.
Remove stoppage.
d. Plugged burner
orifice
Follow the corrective action in
Symptom and Possible Cause 1. a.
above. Check the switch and wiring.
Replace where defective.
e. Wall switch or wires
are defective
Clean and adjust the pilot flame for
maximum flame impingement on
thermocouple. Follow lighting
instructions carefully.
4. Frequent pilot
outage problem.
a. Pilot flame may be
too high or too low,
or blowing (high),
causing pilot safety
to drop out
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Symptom
Possible Cause
Corrective Action
5. The pilot and main
burner extinguish
while in operation.
a. No LP in the tank
Check the LP (propane) tank. Refill the
fuel tank.
Check for gas leaks.
b. Inner flue pipe
leaking exhaust
gases back into the
system
The horizontal flue cap should slope
down only enough to prevent any water
from entering the unit. The maximum
downward slope is 6 mm.
c. Horizontal flue
improperly pitched
d. Glass too loose and
air tight packet leaks
in corners after
usage
Tighten the corner.
e. Bad thermopile or
thermocouple
Replace if necessary.
Check for proper installation and
freedom from debris or blockage.
f. Improper flue cap
installation
6. Glass soots.
Adjust the log set so that the flame
does not excessively impinge on it.
a. Flame impingement
Adjust the air shutter at the base of the
burner.
b. Improper venturi
setting
Inspect the opening at the base of the
burner. NO MATERIAL SHOULD BE
PLACED IN THIS OPENING.
c. Debris around
venturi
Ensure that the flue cap is installed
properly and free of debris. Ensure that
the flue system joints are tight and
have no leaks.
a. Insufficient oxygen
being supplied
7. Flame burns blue
and lifts off burner.
Ensure that no debris has been placed
in the area at the base of, or in the area
of, the air holes in the center of the
base pan beneath the burner.
Ensure that the glass is tightened
properly on the unit, particularly on top
corners.
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