HP ProLiant DL580 G7 Server
Maintenance and Service Guide
Abstract
This document describes service procedures for the HP ProLiant DL580 G7 Server. This document is intended for experienced service technicians. HP
assumes that you are qualified in the servicing of computer equipment, are trained in recognizing hazards in products with hazardous energy levels,
and are familiar with weight and stability precautions for rack installations.
Part Number: 595655-005
July 2012
Edition: 5
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Contents
Customer self repair...................................................................................................................... 5
Parts only warranty service......................................................................................................................... 5
Removal and replacement procedures........................................................................................... 25
Safety considerations............................................................................................................................... 25
Preparation procedures............................................................................................................................ 25
Power down the server................................................................................................................... 26
Remove the server from the rack...................................................................................................... 27
Processor memory drawer shipping screw locations........................................................................... 28
Remove the SPI board.................................................................................................................... 30
Hot-plug power supply............................................................................................................................. 47
Fan louver.............................................................................................................................................. 49
Expansion slot cover................................................................................................................................ 54
Removing the BBWC cache module................................................................................................. 56
Removing the BBWC battery pack................................................................................................... 57
Removing the FBWC capacitor pack................................................................................................ 60
Battery................................................................................................................................................... 62
HP Trusted Platform Module...................................................................................................................... 66
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Diagnostic tools.......................................................................................................................... 67
SmartStart Scripting Toolkit....................................................................................................................... 67
HP Insight Remote Support software........................................................................................................... 68
Insight Lights-Out 3 technology.................................................................................................................. 70
Component identification............................................................................................................. 72
Power supply LED.................................................................................................................................... 77
System board components........................................................................................................................ 78
NMI jumper.................................................................................................................................. 79
DIMM slot locations................................................................................................................................. 83
Hard drive LED combinations.......................................................................................................... 84
Cabling..................................................................................................................................... 90
Specifications............................................................................................................................. 91
Server specifications................................................................................................................................ 91
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Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair
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Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Service de garantie "pièces seules"
Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par HP ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
Customer self repair
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In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Servizio di garanzia per i soli componenti
La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia
del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di spedizione
e di manodopera per il servizio.
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
Customer self repair
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defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich
für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur
Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
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enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
Servicio de garantía exclusivo de componentes
La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según las
condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto sin
cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
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Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van
de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
Serviço de garantia apenas para peças
A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do
serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa.
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No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Illustrated parts catalog
Mechanical components
Item
Description
Spare part
number
Customer self
repair (on
Plastics kit
591209-001
—
1
a) Bezel
—
—
—
Mandatory1
Mandatory1
Mandatory1
b) PCI card retainer*
c) Bezel assembly, power and
Systems Insight Display
d) Fan louver*
—
Mandatory1
Illustrated parts catalog 16
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Item
Description
Spare part
number
Customer self
repair (on
e) Blank, power supply
Access panel
—
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
591206-001
591197-001
392613-001
199630-001
2
3
4
5
Processor memory drawer
Blank, hard drive
Tool, T-15 Torx*
*Not shown
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
Illustrated parts catalog 17
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sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
Illustrated parts catalog 18
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System components
Item Description
Spare part
number
Customer
self repair
Power supplies
—
—
6
a) 1200 W, 90%
498152-001
579229-001
591208-001
—
Mandatory1
Mandatory1
Mandatory1
—
b) 1200 W, 94%*
Fan, 92-mm, hot-plug
7
8
Processor
a) Intel Xeon X7560 processor kit **
b) Intel Xeon X7550 processor kit* **
c) Intel Xeon E7540 processor kit* **
d) Intel Xeon E7530 processor kit* **
594893-001
594894-001
594897-001
594898-001
Optional2
Optional2
Optional2
Optional2
Illustrated parts catalog 19
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Item Description
Spare part
number
Customer
self repair
e) Intel Xeon L7555 processor kit* **
594900-001
594895-001
597821-001
Optional2
Optional2
Optional2
Optional2
f) Intel Xeon X7542 processor kit* **
g) Intel Xeon E7520 processor kit* **
h) Intel Xeon Processor E7-4870 processor kit* 653050-001
**
i) Intel Xeon Processor E7-4860 processor kit* 653051-001
**
j) Intel Xeon Processor E7-4850 processor kit* 653052-001
**
k) Intel Xeon Processor E7-4830 processor kit* 653053-001
**
l) Intel Xeon Processor E7-4820 processor kit* 653054-001
**
m) Intel Xeon Processor E7-4807 processor
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
Optional2
653055-001
kit* **
n) Intel Xeon Processor E7-8867L processor
kit* **
o) Intel Xeon Processor E7-8837 processor kit* 653057-001
**
653056-001
Heatsink assembly
591207-001
Optional2
—
9
Memory cartridge
—
10
a) Standard memory cartridge†
591198-001
Optional2
b) (E7) memory cartridge* †
647058-001
Optional2
Systems Insight Display assembly
USB/video assembly
Boards
591200-001
591201-001
—
Optional2
Optional2
—
11
12
System board
SPI boards
591196-001
—
Optional2
—
Optional2
13
14
a) NC375i
591199-001
b) NC331i*
697741-001
Optional2
SAS backplane
591203-001
591202-001
—
Optional2
No3
15
16
Power supply backplane
Media devices
—
Media devices
—
—
17
a) SATA DVD-ROM drive
481428-001
Mandatory1
b) SATA DVD-RW drive*
Memory
481429-001
—
Mandatory1
—
DIMM
—
—
18
a) 2-GB PC3 16000R, dual rank
b) 4-GB PC3 8500R, dual rank*
c) 4-GB PC3 10600R, dual rank*
501533-001
501535-001
501534-001
Mandatory1
Mandatory1
Mandatory1
Illustrated parts catalog 20
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Item Description
Spare part
number
Customer
self repair
Mandatory1
d) 8-GB PC3 10600R, dual rank*
501536-001
606427-001
e) 8-GB PC3L 10600R, dual rank*
Mandatory1
f) 16-GB PC3 8500R, quad rank*
g) 16-GB PC3 10600R, dual rank*
h) 32-GB PC3L 8500R, dual rank*
Drives
501538-001
632204-001
632208-001
—
Mandatory1
Mandatory1
Mandatory1
—
Hot-plug SAS drive*
—
—
19
a) 36-GB, 10,000-rpm, 6.35-cm (2.5-in)
376596-001
Mandatory1
b) 36-GB, 15,000-rpm, 6.35-cm (2.5-in)
c) 72-GB, 10,000-rpm, 6.35-cm (2.5-in)
d) 72-GB, 15,000-rpm, 6.35-cm (2.5-in)
e) 146-GB, 10,000-rpm, 6.35-cm (2.5-in)
f) 146-GB, 15,000-rpm, dual port, 6G
g) 300-GB, 10,000-rpm, 6G
432322-001
376597-001
432321-001
432230-001
512744-001
625271-001
581310-001
508009-001
581311-001
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
h) 450-GB, 10,000-rpm, 6G
i) 500-GB, 7,200-rpm, 6G
j) 600-GB, 10,000-rpm, 6G
SATA drive*
—
—
20
21
a) 120-GB, 3G
572253-001
Mandatory1
b) 160-GB, 7,200-rpm, 3G
c) 250-GB, 5,400-rpm, 3G
d) 500-GB, 7,200-rpm, 3G
530932-001
460426-001
508035-001
Mandatory1
Mandatory1
Mandatory1
Solid-state drive*
—
—
a) 60-GB, non-hot-plug SATA, 3G
572254-001
Mandatory1
b) 60-GB, 3G
c) 120-GB, non-hot-plug
Options
572252-001
572255-001
—
Mandatory1
Mandatory1
—
PCI-X/PCI Express I/O expansion board
PCI Express I/O expansion board
Controller options
591204-001
591205-001
—
Optional2
Optional2
—
22
23
24
a) Smart Array BBWC battery pack
398648-001
Optional2
b) FBWC module, 512-MB*
c) FBWC module, 1-GB*
578882-001
505908-001
587324-001
462974-001
Optional2
Optional2
Optional2
Optional2
d) FBWC capacitor pack*
e) BBWC cache module, 256-MB
Illustrated parts catalog 21
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Item Description
Spare part
number
Customer
self repair
Optional2
f) BBWC cache module, 512-MB*
462975-001
462976-001
g) BBWC battery pack*
Optional2
Trusted Platform Module*
450168-001
—
No3
—
25
26
Cables
Cable kit*
594765-001
—
Mandatory1
Mandatory1
a) Cable assembly, power, Systems Insight
Display, UID*
b) Cable assembly, power, video, USB*
—
—
—
—
—
—
—
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
Mandatory1
c) Cable assembly, power, UID, main*
d) Cable, power, SAS*
e) Cable assembly, DVD-ROM*
f) Cable assembly, SATA, solid state drive*
g) Cable assembly, power, fan*
h) Cable assembly, thermal sensor*
Cable assembly, 5A BBWC battery*
409124-001
498426-001
Mandatory1
Mandatory1
27
28
Cable assembly, Mini SAS, 83.82-cm
(33.00-in.)*
Miscellaneous
—
—
Battery, 3V, lithium*
153099-001
377839-001
Mandatory1
Mandatory1
29
30
Rack mount kit, universal*
*Not shown
**When replacing the processor, you must also replace the heatsink assembly (591207-001).
†Be sure you are using the correct spare part when replacing the memory cartridge. The HP ProLiant DL580 G7 Server
ships with one of two different memory cartridges, which are not interchangeable. Part number 647058-001 has a label
that identifies it as an (E7) memory cartridge.
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the type
of warranty service designated for your product.
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces
pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces
pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Illustrated parts catalog 22
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2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate
da un “No” nel Catalogo illustrato dei componenti.
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie
diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei
diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen,
muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano
de obra de dicho servicio.
2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario
haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos
componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de componentes.
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te
vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia
do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”
(Não), no catálogo de peças ilustrado.
Illustrated parts catalog 23
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Removal and replacement procedures
Required tools
You need the following items for some procedures:
•
•
•
•
Torx T-15 screwdriver (provided with the server)
Phillips screwdriver
Flathead screwdriver
Diagnostics Utility
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of the
following procedures:
•
If you must remove a server from a rack or a non-hot-plug component from a server, power down the
server.
•
If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack, you can
use the locking feature of the rack rails to support the server and gain access to internal components.
For more information about telco rack solutions, refer to the RackSolutions.com website
Removal and replacement procedures 25
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•
If the rack environment, cabling configuration, or the server location in the rack creates awkward
conditions, remove the server from the rack.
•
•
If you are servicing internal components, remove the access panel.
•
•
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
2.
Back up the server data.
Shut down the operating system as directed by the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the next
step.
3.
Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear panels.
In a rack environment, this feature facilitates locating a server when moving between the front and
rear of the rack.
4.
Disconnect the power cords.
The system is now without power.
Extend the server from the rack
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
To extend the server from the rack:
1.
Pull down the quick-release levers on each side of the server to release the server from the rack.
Removal and replacement procedures 26
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2.
Extend the server on the rack rails until the server rail-release latches engage.
3.
After performing the installation or maintenance procedure, slide the server into the rack by pressing the
server rail-release latches.
Remove the server from the rack
WARNING: The server weighs approximately 36.3 kg–49.9 kg (80.0 lb–110.0 lb). To reduce
the risk of injury, remove the following components before removing the server from the rack:
The server weighs 21.8 kg (48.0 lb) with these components removed. Two people might be
required to remove the server from the rack.
1.
Removal and replacement procedures 27
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2.
Remove the following components to reduce the weight of the server:
o
o
o
3.
4.
Disconnect the cabling, and remove the server from the rack. For more information, see the
documentation that ships with the rack mounting option.
Place the server on a sturdy, level surface.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
To remove the component:
1.
Do one of the following:
o
o
Open or remove the tower bezel, as needed.
2.
Open the locking latch, slide the access panel to the rear of the chassis, and remove the access panel.
If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
To replace the component, reverse the removal procedure.
Processor memory drawer shipping screw locations
Two orange shipping screws secure the processor memory drawer in place during shipping. You must
remove the screws to access the processor memory drawer. Retain the screws for future use.
Removal and replacement procedures 28
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Remove the processor memory drawer
To remove the component:
1.
2.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
3.
Release the latches on the release lever.
4.
5.
Lower the handle, and then extend the processor memory drawer from the server until the release
latches catch.
WARNING: The processor memory drawer weighs more than 11.3 kg (25.0 lb). Use extra
caution when removing and replacing the processor memory drawer.
Firmly holding the processor memory drawer, press the release buttons and then remove the drawer
from the server.
Removal and replacement procedures 29
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To replace the component, reverse the removal procedure.
Remove the SPI board
To remove the component:
1.
2.
3.
4.
Power off the server.
Disconnect all cables from the SPI board.
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server serial
number through RBSU.
5.
Raise the levers, and lift the SPI board from the server.
6.
Remove all components from the failed SPI board.
To replace the component, reverse the removal procedure.
SAS/SATA hard drive
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To remove the component:
1.
2.
Determine the status of the drive from the hot-plug SAS hard drive LED combinations ("Hard drive LED
Back up all server data on the hard drive.
Removal and replacement procedures 30
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3.
Remove the hard drive.
To replace the component, reverse the removal procedure.
Heatsink
To remove the component:
1.
2.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
3.
4.
CAUTION: To prevent damage to the processor memory drawer cover, be sure the handle of the
processor memory drawer is fully open before removing the cover.
Be sure the handle on the processor memory drawer is completely open, and then remove the processor
memory drawer cover.
Removal and replacement procedures 31
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5.
Open the processor retaining bracket.
6.
Remove the heatsink.
To replace the component:
1.
Clean the old thermal grease from the top of the processor with the alcohol swab. Allow the alcohol to
evaporate before continuing.
Removal and replacement procedures 32
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2.
Remove the heatsink protective cover.
3.
4.
Install the heatsink.
Close and lock the processor retaining bracket.
5.
6.
7.
Install the processor memory drawer cover.
Install the processor memory drawer.
Power up the server.
Processor
Removal and replacement procedures 33
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WARNING: Use caution when installing the processor memory module or removing the
processor memory module. The processor memory module is very heavy when fully populated.
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor
configurations must contain processors with the same part number.
IMPORTANT: When either optional I/O expansion board in installed in a two-processor
configuration, the second processor must be installed in socket 3.
To remove the component:
1.
2.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
3.
CAUTION: To prevent damage to the processor memory drawer cover, be sure the handle of the
processor memory drawer is fully open before removing the cover.
4.
Remove the processor memory drawer cover.
Removal and replacement procedures 34
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5.
Open the processor retaining bracket.
6.
Remove the heatsink.
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7.
Open the processor locking lever and the processor socket retaining bracket.
8.
Using the processor tool, remove the processor from the system board:
a. Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly.
b. Press in on the plastic tabs, and then place the tool on the processor.
c. Release the tabs, and then carefully lift the processor and tool straight up.
Removal and replacement procedures 36
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9.
Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
To replace the component:
1.
Carefully insert the processor into the processor installation tool. Handle the processor by the edges
only, and do not touch the bottom of the processor, especially the contact area.
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2.
Be sure the tool is oriented correctly. Align the processor installation tool with the socket, and then install
the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
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3.
Press and hold the tabs on the processor installation tool to separate it from the processor, and then
remove the tool.
4.
Close the processor socket retaining bracket and the processor locking lever.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
5.
Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate
before continuing.
Removal and replacement procedures 39
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6.
Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
7.
8.
Install the heatsink.
Close and lock the processor retaining bracket.
9.
Install the processor memory drawer cover.
10. Install the processor memory drawer.
11. Power up the server.
Memory cartridge
To remove the component:
Removal and replacement procedures 40
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IMPORTANT: Be sure you are using the correct spare part number when replacing the memory
cartridge. The server ships with one of two different memory cartridges, which are not
interchangeable.
1.
2.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
3.
CAUTION: To prevent damage to the processor memory drawer cover, be sure the handle of the
processor memory drawer is fully open before removing the cover.
4.
Be sure the handle on the processor memory drawer is completely open, and then remove the processor
memory drawer cover.
5.
Remove the failed memory cartridge.
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6.
Open the memory cartridge cover.
7.
Remove the DIMMs from the failed memory cartridge:
a. Open the DIMM slot latches.
b. Remove the DIMM.
To replace the component:
1.
Install the DIMMs in the replacement memory cartridge:
a. Open the DIMM slot latches.
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b. Install the DIMM.
2.
3.
Close the memory cartridge cover.
Install the memory cartridge.
4.
5.
6.
Install the processor memory drawer cover.
Install the processor memory drawer.
Power up the server.
DIMMs
To remove the component:
1.
2.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
3.
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CAUTION: To prevent damage to the processor memory drawer cover, be sure the handle of the
processor memory drawer is fully open before removing the cover.
4.
Be sure the handle on the processor memory drawer is completely open, and then remove the processor
memory drawer cover.
5.
Remove the memory cartridge.
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6.
Open the memory cartridge cover.
7.
Remove the failed DIMM from the memory cartridge:
a. Open the DIMM slot latches.
b. Remove the DIMM.
To replace the component:
1.
Install the replacement DIMM in the memory cartridge:
a. Open the DIMM slot latches.
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b. Install the DIMM.
2.
3.
Close the memory cartridge cover.
Install the memory cartridge.
4.
5.
6.
Install the processor memory drawer cover.
Install the processor memory drawer.
Power up the server.
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Power supply blank
Remove the component as indicated.
To replace the component, reverse the removal procedure.
Hot-plug power supply
The server supports up to four hot-plug power supplies. Install all power supplies to provide full redundancy.
HP recommends installing redundant hot-plug power supplies in pairs.
To confirm the redundancy of your configuration, see the HP power advisor at the HP website
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
To remove the component:
1.
Disconnect the power cord from the failed power supply.
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2.
Remove the failed power supply.
To replace the component, reverse the removal procedure.
Systems Insight Display assembly
CAUTION: When routing cables, always be sure that the cables are not in a position where they
can be pinched or crimped.
To remove the component:
1.
2.
3.
4.
5.
6.
7.
Disconnect the cable from the rear of the Systems Insight Display assembly.
Using a T-10 Torx screwdriver, release the locking latches on the SID bezel.
Remove the retaining screws.
Remove the Systems Insight Display assembly.
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To replace the component, reverse the removal procedure.
To remove the component:
Fan
1.
2.
3.
Remove the failed fan.
To replace the component, reverse the removal procedure.
Fan louver
To remove the component:
1.
2.
3.
4.
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5.
Remove the fan louver.
CAUTION: Do not operate the server unless a fan louver is installed next to fans 1 and 4. If these
louvers are not installed, the server overheats.
To replace the component, reverse the removal procedure.
I/O expansion board
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all expansion slots have either an expansion slot cover or an expansion board installed.
IMPORTANT: When either optional I/O expansion board in installed in a two-processor
configuration, the second processor must be installed in socket 3.
1.
2.
3.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
Removal and replacement procedures 50
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4.
Release the latches on the release lever.
5.
Lower the handle, and then extend the processor memory drawer from the server until the release
latches catch.
6.
7.
8.
Remove the I/O expansion board:
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3.
4.
5.
Disconnect the cable from the rear of the DVD-ROM drive.
Remove the DVD-ROM drive.
To replace the component, reverse the removal procedure.
Solid state drive
To remove the component:
1.
2.
3.
4.
5.
Disconnect the cable from the solid state drive.
Remove the solid state drive.
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To replace the component, reverse the removal procedure.
Expansion slot cover
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all expansion slots have either an expansion slot cover or an expansion board installed.
1.
2.
3.
4.
Remove the shipping screws.
5.
Open the latch, and remove the expansion slot cover.
To replace the component, reverse the removal procedure.
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Non-hot-plug expansion board
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all expansion slots have either an expansion slot cover or an expansion board installed.
To remove the component:
1.
2.
3.
4.
Open the expansion slot latch.
5.
6.
Disconnect any cables attached to the expansion board.
Remove the retaining screw, if installed.
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7.
Remove the expansion board.
To replace the component, reverse the removal procedure.
Battery-backed write cache procedures
Two types of procedures are provided for the BBWC option:
•
Removal and replacement of failed components:
o
o
•
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
Removing the BBWC cache module
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do
not remove the cable from the cache module. The cache module is backing up data, and data is
lost if the cable is detached.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
To remove the component:
1.
2.
3.
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4.
If the existing cache is connected to a battery, observe the BBWC Status LED ("Battery pack LEDs" on
o
If the LED is flashing every 2 seconds, data is still trapped in the cache. Restore system power, and
then repeat the previous steps.
o
If the LED is not illuminated, disconnect the battery cable from the cache.
5.
6.
7.
8.
Disconnect the cable.
Open the cache slot latches.
Remove the cache module.
To replace the component, reverse the removal procedure.
Removing the BBWC battery pack
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do
not remove the cable from the cache module. The cache module is backing up data, and data is
lost if the cable is detached.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
To remove the component:
1.
2.
3.
4.
If the existing cache is connected to a battery, observe the BBWC Status LED ("Battery pack LEDs" on
o
If the LED is flashing every 2 seconds, data is still trapped in the cache. Restore system power, and
then repeat the previous steps.
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o
If the LED is not illuminated, disconnect the battery cable from the cache.
5.
6.
Disconnect the cable.
Remove the battery pack.
The SPI board is removed for clarity.
To replace the component, reverse the removal procedure.
Recovering data from the battery-backed write cache
If the server fails, use the following procedure to recover data temporarily stored in the BBWC.
CAUTION: Before starting this procedure, read the information about protecting against
1.
2.
Perform one of the following:
o
Set up a recovery server station using an identical server model. Do not install any internal drives or
BBWC in this server. (HP recommends this option.)
o
Find a server that has enough empty drive bays to accommodate all the drives from the failed server
and that meets all the other requirements for drive and array migration.
Power down the failed server ("Power down the server" on page 26). If any data is stored in the cache
module, a green LED on the module flashes every 2 seconds.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
3.
4.
Transfer the hard drives from the failed server to the recovery server station.
Perform one of the following:
o
array controller, and install the cache module and battery pack on an array controller in the
recovery server.
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o
server, and install the controller, cache module, and battery pack in the recovery server.
5.
Power up the recovery server. A 1759 POST message is displayed, stating that valid data was flushed
from the cache. This data is now stored on the drives in the recovery server. You can now transfer the
drives (and controller, if one was used) to another server.
Flash-backed write cache procedures
Two types of procedures are provided for the FBWC option:
•
Removal and replacement of failed components:
o
o
•
CAUTION: Do not detach the cable that connects the battery pack or capacitor pack to the cache
module. Detaching the cable causes any unsaved data in the cache module to be lost.
Removing the FBWC cache module
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do
not remove the cable from the cache module. The cache module is backing up data, and data is
lost if the cable is detached.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
To remove the component:
1.
2.
3.
4.
If the existing cache module is connected to a capacitor pack, observe the FBWC module LEDs (on
o
If the amber LED is flashing, data is trapped in the cache. Restore system power, and then restart this
procedure from step 1.
o
If the amber LED is not illuminated, remove the controller from the server, and then continue with the
next step.
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5.
Disconnect the cable.
6.
7.
8.
Open the cache slot latches.
Remove the cache module.
To replace the component, reverse the removal procedure.
Removing the FBWC capacitor pack
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do
not remove the cable from the cache module. The cache module is backing up data, and data is
lost if the cable is detached.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
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To remove the component:
1.
2.
3.
4.
o
If the LED is flashing every 2 seconds, data is still trapped in the cache. Restore system power, and
then repeat the previous steps.
o
If the LED is not illuminated, disconnect the battery cable from the cache.
5.
Disconnect the cable.
6.
Remove the battery pack.
The SPI board is removed for clarity.
To replace the component, reverse the removal procedure.
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Battery
If the server no longer automatically displays the correct date and time, you may need to replace the battery
that provides power to the real-time clock.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
3.
4.
5.
Remove the battery.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
System board
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WARNING: The server weighs approximately 36.3 kg–49.9 kg (80.0 lb–110.0 lb). To reduce
the risk of injury, remove the following components before removing the server from the rack:
The server weighs 21.8 kg (48.0 lb) with these components removed. Two people might be
required to remove the server from the rack.
CAUTION: Before starting this procedure, read the information about protecting against
CAUTION: Only authorized technicians trained by HP should attempt to remove the system
board. If you believe the system board requires replacement, contact HP Technical Support
before proceeding.
To remove the component:
1.
2.
3.
4.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
5.
6.
7.
8.
9.
Disconnect all cables from all installed expansion boards.
10. Remove the failed system board.
To replace a system board:
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1.
Install the spare system board.
2.
3.
4.
5.
Install all components removed from the server.
Install the access panel.
Slide the server back into the rack.
Power up the server.
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
4.
During the server startup sequence, press the F9 key to access RBSU.
Select the Advanced Options menu.
Select Service Options.
Select Serial Number. The following warnings appear:
WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.
Warning: The serial number should ONLY be modified by qualified personnel.
This value should always match the serial number located on the chassis.
5.
6.
7.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified personnel. This
value should always match the Product ID on the chassis.
8.
9.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
10. Press the Esc key to exit RBSU.
11. Press the F10 key to confirm exiting RBSU. The server automatically reboots.
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SAS backplane
To remove the component:
1.
2.
3.
4.
5.
6.
7.
Disconnect all cables from the SAS backplane.
Release the locking latch.
Remove the SAS backplane.
To replace the component, reverse the removal procedure.
Power supply backplane
WARNING: Only authorized technicians trained by HP should attempt to replace the power
supply backplane.
To remove the component:
1.
2.
3.
4.
5.
6.
7.
Disconnect all cables from the power supply backplane.
Slide the plastic retainer to the rear of the server.
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8.
Remove the backplane.
To replace the component, reverse the removal procedure.
HP Trusted Platform Module
The TPM is not a customer-removable part.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP
authorized service provider for a replacement system board and TPM board.
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Diagnostic tools
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
•
•
•
•
•
•
•
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting
in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities, including:
•
•
Preparing the system for installing "off-the-shelf" versions of leading operating system software
Installing optimized server drivers, management agents, and utilities automatically with every assisted
installation
•
•
Installing software drivers directly from the CD. With systems that have Internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
•
Enabling access to the Array Configuration Utility and Erase Utility
SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about SmartStart
software, see the HP Insight Foundation suite for ProLiant or the HP website
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended
automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to
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support ProLiant BL, ML, DL, and SL servers. The toolkit includes a modular set of utilities and important
documentation that describes how to apply these tools to build an automated server deployment process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are
used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume server
deployments.
For more information, and to download the SmartStart Scripting Toolkit, see the HP website
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
Select Insight Remote Support from the menu on the right.
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
•
•
•
•
Reconfiguring one or more logical drives
Viewing the current logical drive configuration
Deleting a logical drive configuration
Setting the controller to be the boot controller
Selecting the boot volume
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding the default configurations that ORCA uses, see the HP ROM-Based Setup
Utility User Guide on the Documentation CD.
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For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
•
•
•
•
•
Configuring system devices and installed options
Enabling and disabling system features
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware
revisions.
For more information, go to the HP website (http://www.hp.com/go/hpsc) and click on Drivers, Software
& Firmware. Then, enter your product name in the Find an HP product field and click Go.
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
•
From within HP SIM
From within Survey Utility
From within operating system-specific IML viewers
o
o
o
For NetWare: IML Viewer (does not apply to HP ProLiant DL980 Servers)
For Windows®: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO 3 user interface
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For more information, see the Management CD or DVD in the HP Insight Foundation suite for ProLiant.
Insight Lights-Out 3 technology
The iLO 3 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 3 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 3 independent of the host server and its operating
system.
In addition to remote management features, iLO 3 is also responsible for managing the health of the ProLiant
server. The intelligence of iLO 3 manages the Sea of Sensors thermal control, directs power management
functions, and monitors the health of server components.
The iLO 3 subsystem provides secure remote access from any authorized network client. The enhancements
to iLO 3 enable customers to get work done faster by providing turbo-charged remote access performance,
a streamlined user experience, and enhanced standards support.
Using iLO 3, you can do the following:
•
•
•
•
•
•
Access a high-performance and secure Remote Console to the server from anywhere in the world.
Use the shared iLO 3 Remote Console to collaborate with up to six server administrators.
Remotely mount high-performance Virtual Media devices to the server.
Securely and remotely control the power state of the managed server.
Send alerts from iLO 3 regardless of the state of the host server.
Access advanced troubleshooting features through the iLO 3 interface.
For more information about iLO 3 features (which may require an iLO Advanced Pack or iLO Advanced for
BladeSystem license), see the iLO 3 documentation on the Documentation CD or on the HP website
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as
a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the
ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the
operating system is functioning properly, the system periodically resets the timer. However, when the
operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang. At the
same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR
has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.
Diagnostic tools 70
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HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 70) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating systems
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be
installed through the HP PSP.
NOTE: The current version of SmartStart provides the memory spare part numbers for the server.
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
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Front panel LEDs and buttons
Item
Description
Status
UID button and LED
Blue—Activated
Blue (flashing)—Server being managed remotely
Off—Deactivated
1
Health LED
Green—Normal (system on)
2
Amber (flashing)—Internal system health degraded
Red (flashing)—Internal system health critical
Off—Normal (system off)
NIC 1 LED
NIC 2 LED
NIC 3 LED
NIC 4 LED
Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
3
4
5
6
7
Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
Power on/Standby button and
LED
Amber—System has AC power and is in standby mode.
Green—System has AC power and is powered on.
Off—System has no AC power.
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Systems Insight Display
The Systems Insight Display LEDs represent the server and component layout.
LED
Description
Off—No protection
Green—Protection enabled
AMP status
Amber—Memory failure occurred
Amber (flashing)—Memory configuration error
Green—Normal (system on)
Health
Amber (flashing)—Internal system health degraded
Red (flashing)—Internal system health critical
Off—Normal (system off)
Green—System on or requesting power on
Flashing amber—Power on denied
Off—Standby
Power cap
Off—Normal
Amber—Failed or missing component
All other LEDs
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Rear panel components
Item
Description
Item
15
16
17
18
19
20
21
22
23
24
25
26
27
—
Description
Power supply bay 4 (optional)
Power supply bay 3 (optional)
Power supply bay 2
Power supply bay 1
Mouse connector
Expansion slot 2 (optional)
Expansion slot 3 (optional)
Expansion slot 4 (optional)
Expansion slot 5 (optional)
Expansion slot 6 (optional)
PCIe2 x8 expansion slot 7
PCIe2 x8 expansion slot 8
PCIe2 x16 expansion slot 9
PCIe2 x8 expansion slot 10
PCIe2 x16 expansion slot 11
USB connectors (2)
1
2
3
4
5
Serial connector
6
NIC 2 connector
7
10Gb NIC adapter blank
NIC 4 connector
8
9
NIC 3 connector
10
11
12
13
14
NIC 1 connector
Video connector
iLO 3 connector
Keyboard connector
Expansion slot 1 (optional)
T-10/T-15 Torx screwdriver
—
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Rear panel LEDs and buttons
Item
Description
LED color
Status
iLO 3 NIC Activity LED
Green
On or flashing—Network activity
Off—No network activity
1
iLO 3 NIC Link LED
NIC 2 Activity LED
Green
Green
On—Linked to network
Off—Not linked to network
2
3
On or flashing—Network activity
Off—No network activity
NIC 2 Link LED
NIC 4 Activity LED
NIC 4 Link LED
NIC 3 Link LED
NIC 3 Activity LED
NIC 1 Link LED
NIC 1 Activity LED
Green
Green
Green
Green
Green
Green
Green
On—Linked to network
Off—Not linked to network
4
On or flashing—Network activity
Off—No network activity
5
On—Linked to network
Off—Not linked to network
6
On—Linked to network
Off—Not linked to network
7
On or flashing—Network activity
Off—No network activity
8
On—Linked to network
Off—Not linked to network
9
On or flashing—Network activity
Off—No network activity
10
Component identification 76
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Power supply LED
Power LED
Status
No AC power to power supply units
AC is present. Standby output is on, output is disabled.
Off
Green
Green
AC is present. Standby output is on, power supply DC output is on and
OK.
Power supply failure (includes overvoltage and overtemperature)
Off
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System board components
Item
Description
Optional I/O expansion board connectors:
1
•
•
PCI-X/PCI Express I/O expansion board
PCI Express I/O expansion board
Slot 7 PCIe2 x8 (4, 2, 1)
Slot 8 PCIe2 x8 (4, 2, 1)
Slot 9 PCIe2 x16 (8, 4, 2, 1)
Slot 10 PCIe2 x8 (4, 2, 1)
Slot 11 PCIe2 x8 (8, 4, 2, 1)
SPI board connector
2
3
4
5
6
7
Internal USB connectors (2)
NMI jumper
8
9
System maintenance switch
Optical drive connector
Video/USB connector
10
11
12
13
14
Solid state drive connector
Power button/UID connector
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System maintenance switch
The system maintenance switch (SW1) is an eight-position switch that is used for system configuration. The
default position for all eight positions is Off.
Position
Description
Function
iLO 3 security
Off = iLO 3 security is enabled.
On = iLO 3 security is disabled.
S1
Configuration
lock
Off = System configuration can be
changed.
S2
On = System configuration is
locked.
Reserved
Reserved
Reserved
Reserved
S3
S4
S5
Password
protection
override
Off = No function
On = Clears power-on password
and administrator password
Invalidate
configuration
Off = Normal
On = Clears NVRAM
S6
Reserved
Reserved
Reserved
Reserved
S7
S8
NMI jumper
The NMI jumper allows administrators to perform a memory dump before performing a hard reset. Crash
dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in OSs, device
drivers, and applications. Many crashes can freeze a system, requiring you to do a hard reset. Resetting the
system erases any information that would support root cause analysis.
Systems running Microsoft® Windows® experience a blue-screen trap when the OS crashes. When this
happens, Microsoft® recommends that system administrators perform an NMI event by temporarily shorting
the NMI header with a jumper. The NMI event enables a hung system to become responsive again.
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SPI board components
Item
Description
Mini-SAS connectors (2)
SAS cache connector
1
2
TPM connector
3
Fan data connector
RMII connector
4
5
SD card slot
6
Battery
7
10Gb NIC connector*
NIC cache connector*
NIC 3 connector
NIC 1 connector
Video connector
Keyboard connector
USB connectors (2)
iLO 3 connector
Mouse connector
Serial connector
NIC 2 connector
NIC 4 connector
8
9
10
11
12
13
14
15
16
17
18
19
*Applicable only on the NC375i SPI board
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I/O expansion board components
•
PCI-X/PCI Express I/O expansion board
Item
Description
Slot 6 PCIe2 x16 (16, 8, 4, 2, 1)
1
Slot 4 PCIe2 x8 (4, 2, 1)*
Slot 3 PCIe2 x16 (16, 8, 4, 2, 1)
Slot 2 PCI-X
2
3
4
5
Slot 1 PCI-X
*Slot 4 is physically a x8 slot but operates electrically as a x4 slot.
•
PCI Express I/O expansion board
Item
Description
Slot 6 PCIe2 x16 (8, 4, 2, 1)**
1
2
3
4
5
6
Slot 5 PCIe2 x16 (8, 4, 2, 1)**
Slot 4 PCIe2 x8 (4, 2, 1)*
Slot 3 PCIe2 x16 (8, 4, 2, 1)**
Slot 2 PCIe2 x16 (8, 4, 2, 1)**
Slot 1 PCIe1 x8 (4, 2, 1)*
*Slots 1 and 4 are physically x8 slots but operate electrically as x4 slots.
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**Slots 2, 3, 5 and 6 are physically x16 slots but operate electrically as x8 slots.
Processors and memory cartridges
The processor memory drawer contains 4 processor sockets and 8 memory cartridges.
For DIMM numbering and installation guidelines, see the server user guide.
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Hard drive LEDs
Item
1
Description
Fault/UID LED (amber/blue)
Online LED (green)
2
Hard drive LED combinations
Online/activity Fault/UID LED
Interpretation
LED (green)
(amber/blue)
Alternating amber and The drive has failed, or a predictive failure alert has been
On, off, or
flashing
blue
received for this drive; it also has been selected by a management
application.
Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On, off, or
flashing
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
Off
The drive is online, but it is not active currently.
On
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off
The drive is active, and it is operating normally.
Flashing
irregularly
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Online/activity Fault/UID LED
Interpretation
LED (green)
(amber/blue)
Steadily amber
A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off
Off
Off
The drive is offline, a spare, or not configured as part of an array.
Battery pack LEDs
Item
Color
Description
Green
System Power LED. This LED is on when the system is
powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.
1
Green
Auxiliary Power LED. This LED is on when 3.3V auxiliary
voltage is detected. The auxiliary voltage is used to
preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
2
Amber
Green
Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
3
4
BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
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LED3 pattern
LED4 pattern
Interpretation
Flashing (2 Hz)
The system is powered down, and the cache contains data that has not
yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Off
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of auxiliary
power, battery power alone preserves the data. A fully-charged
battery can normally preserve data for at least 2 days.
The battery lifetime also depends on the cache module size. For more
information, see the controller QuickSpecs on the HP website
Double flash, then The cache microcontroller is waiting for the host controller to
Off
Off
pause
communicate.
Flashing (1 Hz)
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are unavailable
temporarily until charging is complete. The recharge process takes
between 15 minutes and 2 hours, depending on the initial capacity of
the battery.
On
The battery pack is fully charged, and posted write data is stored in the
cache.
Off
Off
The battery pack is fully charged, and no posted write data exists in
the cache.
Off
Flashing (1 Hz)
An alternating green and amber flashing pattern indicates that the
cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.
Flashing (1 Hz)
—
—
A short circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
On
An open circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
Flashing (1 Hz)
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FBWC module LEDs
The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side
of the cache module to facilitate status viewing.
1 Green LED
2 Amber LED
Interpretation
On
On
Off
Off
A backup is in progress.
Off
A restore is in progress.
Flashing (1 Hz)
Flashing (1 Hz)
On
The capacitor pack is charging.
The capacitor pack has completed charging.
One of the following conditions exists:
Flashing (2 Hz)
Alternating with
green LED
Flashing (2 Hz)
Alternating with
amber LED
•
•
The charging process has timed out.
The capacitor pack is not connected.
On
Off
The flash code image failed to load.
The flash code is corrupt.
On
Off
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Item
Description
Graphics card power connector
Graphics card power connector
Graphics card power connector
SAS backplane power connector
Fan power connector
1
2
3
4
5
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Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
-40°C to 70°C (-40°F to 158°F)
28°C (82.4°F)
Shipping
Maximum wet bulb temperature
Relative humidity
(noncondensing)**
10% to 90%
5% to 95%
Operating
Nonoperating
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3,048
m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 kPa.
Server specifications
Specification
Value
—
Dimension
17.6 cm (6.94 in)
67.3 cm (26.5 in)
46.3 cm (19.0 in)
47.6 kg (105 lb)
36.3 kg (80 lb)
—
Height
Depth
Width
Weight (maximum)
Weight (no drives installed)
Input requirement
Rated input voltage
100–127 VAC
200–240 VAC
50–60 Hz
Rated input frequency
Rated input current
@ 100 VAC–12A
@ 200 VAC–8A
@100 VAC–1161 W
@200 VAC–1598 W
Rated input power
BTUs per hour
@100 VAC–3960 BTU
@200 VAC–5450 BTU
—
Power supply output
910 W (low line)
1300 W (high line)
Power supply output
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Acronyms and abbreviations
ABEND
abnormal end
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
FBWC
flash-backed write cache
iLO 3
Integrated Lights-Out 3
IML
Integrated Management Log
NVRAM
nonvolatile memory
ORCA
Option ROM Configuration for Arrays
PCIe
peripheral component interconnect express
PCI-X
peripheral component interconnect extended
PID
port ID
POST
Power-On Self Test
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RBSU
ROM-Based Setup Utility
SAS
serial attached SCSI
SD
Secure Digital
SIM
Systems Insight Manager
SPI
system peripheral interface
TPM
Trusted Platform Module
UID
unit identification
USB
universal serial bus
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Include the document title and part number, version number, or the URL when submitting your feedback.
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