HP Photosmart C4700 series
Unpack
1
Important!
Do NOT connect the USB cable until prompted by the software!
2 Set up
Insert the software CD to start the software installation. For
computers without a CD/DVD drive, please go to
www.hp.com/support to download and install the software.
Animations will guide you through
the printer setup during the
software installation.
Note: Be sure to follow the animated setup guide because it contains important information on setting up the
printer, including how to use the Easy One Button wireless setup.
Printed in [country]
Printed in [country]
Printed in [country]
© 2009 Hewlett-Packard Development Company, L.P.
Black Cartridge
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*XXXXX-XXXXX*
*XXXXX-XXXXX*
XXXXX-XXXXX
Tri-color Cartridge
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Get the most out of your HP Photosmart
Connect to additional computers on a network
You can connect the HP Photosmart to more than one computer on a small network of computers.
If the HP Photosmart is already connected to a computer on a network, for each additional computer you must
install the HP Photosmart Software. During installation of a wireless connection, the software will automatically
discover the product on the network. Once you have set up the HP Photosmart on the network you will not
need to configure it again when you add additional computers.
Change the HP Photosmart from a USB connection to a
network connection
If you first install the HP Photosmart with a USB connection, you can later change to a wireless network
connection. If you already understand how to connect to a network, you can use the general directions below.
To change a USB connection to an integrated wireless WLAN 802.11 connection
1. Unplug the USB connection from the back of the product.
2. Insert the product CD in the computer CD-ROM drive.
3. Select Add a Device, and then follow the onscreen instructions for a wireless network installation.
Find more information
All other product information can be found in the electronic Help and Readme. Electronic Help includes
instructions on product features and troubleshooting. It also provides product specifications, legal notices,
environmental, regulatory, and support information. The Readme file contains HP support contact information,
operating system requirements, and the most recent updates to your product information.
To access the Electronic Help
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Windows: Click Start > All Programs > HP > Photosmart C4700 series > Help.
Mac OS x v10.4: Click Help > Mac Help, Library > HP Product Help.
Mac OS x v10.5: Click Help > Mac Help. In the Help Viewer, select HP Product Help.
Power specifications:
Ink usage
Note: Ink from the cartridges is used in the printing
process in a number of different ways, including
in the initialization process, which prepares the
device and cartridges for printing, and in printhead
servicing, which keeps print nozzles clear and ink
flowing smoothly. In addition, some residual ink
is left in the cartridge after it is used. For more
Power adapter: 0957-2269
Input voltage: 100 to 240 Vac
Input frequency: 50-60 Hz
Power consumption: 70W Maximum, 20W
Average
Note: Use only with the power adapter supplied
by HP.
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3
Troubleshooting
Setup Troubleshooting
If the HP Photosmart does not turn on:
1. Check the power cord.
• Make sure the power cord is firmly connected to both the product and the power adapter.
• If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product
directly into a power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if
the appliance has power. If not, then there might be a problem with the power outlet.
• If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched on
but still does not work, then there might be a problem with the power outlet.
2. Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On
button to turn on the product.
3. The product might not respond if you press the On button too quickly. Press the On button once. It might
take a few minutes for the product to turn on. If you press the On button again during this time, you might
turn the product off.
4. If you have completed all of the steps provided in the previous solutions and are still having a problem,
Windows
If you are unable to print make sure the product is set as your default printing device:
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Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.
Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and
Faxes.
Make sure that your product has a check mark in the circle next to it. If your product is not selected as the
default printer, right-click the printer icon and choose “Set as default printer” from the menu.
If you are still unable to print, or the Windows software installation fails:
1. Remove the CD from the computer’s CD-ROM drive, and then disconnect the USB cable from the
computer.
2. Restart the computer.
3. Temporarily disable any software firewall and close any anti-virus software. Restart these programs after
the product software is installed.
4. Insert the product software CD in the computer’s CD-ROM drive, then follow the onscreen instructions to
install the product software. Do not connect the USB cable until you are told to do so.
5. After the installation finishes, restart the computer.
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4
Troubleshooting
Mac
If you are unable to print, uninstall and reinstall the software:
Note: The uninstaller removes all of the HP software components that are specific to the device. The
uninstaller does not remove components that are shared by other products or programs.
To uninstall the software:
1. Disconnect the HP Photosmart from your computer.
2. Open the Applications: Hewlett-Packard folder.
3. Double-click HP Uninstaller. Follow the onscreen instructions.
To install the software:
1. To install the software, insert the HP software CD into your computer’s CD drive.
2. On the desktop, open the CD and then double-click HP Installer.
3. Follow the onscreen instructions.
Network Troubleshooting
Use this section to solve problems you might encounter when setting up a network connection.
The product cannot be found during software installation
If the HP software is unable to find your product on the network during software installation, try the following
troubleshooting steps. If you have a wireless connection, start with step 1 and proceed through step 4 as
necessary.
Wireless connections
Step 1: Determine if the product is connected to the network by running the Wireless Network Test and
following any instructions provided.
To run the Wireless Network Test
1. Press button next to Scan.
2. Press button next to Wireless Menu.
3. Press button next to Wireless Settings.
4. Press button next to Run Wireless Network Test.
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5
Troubleshooting
Step 2: If you determined in Step 1 that the product is not connected to a network and this is the first time
you are installing the product, you will need to follow the onscreen instructions during software installation to
connect the product to the network.
To connect the product to a network
1. Insert the product Software CD in the computer CD-ROM drive.
2. Follow the instructions on the screen. When you are prompted, connect the product to the computer
using the USB setup cable included in the box. The product will attempt to connect to the network. If the
connection fails, follow the prompts to correct the problem, and then try again.
3. When the setup is finished, you will be prompted to disconnect the USB cable and test the wireless
network connection. Once the product connects successfully to the network, install the software on each
computer that will use the product over the network.
Here is how to resolve some common issues that can keep the product from joining your network:
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You may have picked the wrong network or typed in your network name (SSID) incorrectly. Check these
settings to ensure they are correct.
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You may have typed in your WEP key or your WPA encryption key incorrectly (if you are using
encryption).
Note: If the network name or the WEP/WPA keys are not found automatically during installation, and if
help you locate them. This application works for only Windows Internet Explorer and is only available in
English.
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You may have a router problem. Try restarting both the product and the router by turning the power for
each of them off, and then on again.
Step 3: Check for and resolve the following possible conditions:
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Your computer may not be connected to your network. Make sure that the computer is connected to the
same network to which the HP Photosmart is connected. If you’re connected wirelessly, for example, it is
possible that your computer is connected to a neighbor’s network by mistake.
Your computer may be connected to a Virtual Private Network (VPN). Temporarily disable the VPN before
proceeding with the installation. Being connected to a VPN is like being on a different network; you will
need to disconnect the VPN to access the product over the home network.
Security software may be blocking communication. Security software (firewall, anti-virus, anti-spyware)
installed on your computer may be blocking communication between the product and the computer. An
HP diagnostic runs automatically during installation and can provide messaging about what may be
blocked by the firewall. Try temporarily disconnecting your firewall, anti-virus, or anti-spyware applications
to see if you can successfully finish the installation.
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6
Troubleshooting
You can re-enable your firewall application after installation is complete. Make sure the following files are
included in the exceptions list of the firewall:
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C:\Program Files\Hp\Digital maging\bin\hpqtra08.exe.
C:\Program Files\Hp\Digital Imaging\bin\hpqscnvw.exe or hpiscnapp.exe.
C:\Program Files\Hp\Digital Imaging\bin\hpqdstcp.exe.
Tip: Configure your firewall software to allow communication over UDP port 427.
Step 4: Use the advanced search feature.
1. Print a network configuration report using the following instructions:
1. Press button next to Scan.
2. Press button next to Wireless Menu.
3. Press button next to Wireless Settings.
4. Press button next to Print Network Configuration Page.
2. Identify the IP address of the HP Photosmart from the network configuration report.
3. Use the advanced search option available during software installation, then click on Search by IP address
and enter the product’s IP address.
Other network problems after software installation
If the HP Photosmart has been successfully installed, and you are experiencing problems such as not being
able to print, try the following:
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Turn off the router, product, and computer, and then turn them back on in this order: router first, then the
product, and finally the computer. Sometimes, cycling the power will recover a network communication
issue.
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If the previous step does not solve the problem and you have successfully installed the HP Photosmart
Software on your computer, run the Network Diagnostic tool.
To run the Network Diagnostic tool
> In the Solution Center, click Settings, click Other Settings, and then click Network Toolbox. On the
Utilities tab, click Run Network Diagnostics.
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HP printer limited warranty statement
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