HP Photosmart 370 series User's Guide
English
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Plastic parts over 24 grams (0.88
ounces) are marked according to
international standards that enhance
the ability to identify plastics for
recycling purposes at the end of the
printer life.
Material safety data sheets
Material Safety Data Sheets (MSDS)
can be obtained from the HP website
without Internet access should
contact Customer Care.
Recycling program
HP offers an increasing number of
product return and recycling programs
in many countries, and partners with
some of the largest electronics
recycling centers throughout the
world. HP conserves resources by
reselling some of its most popular
products.
This HP product contains lead in the
solder, which may require special
handling at the end of its life.
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Contents
Welcome................................................................................................................3
Getting ready to print ........................................................................................15
Printing without a computer..............................................................................23
Getting connected..............................................................................................31
Maintaining and transporting the printer .........................................................33
Troubleshooting.................................................................................................39
HP Photosmart 370 series User's Guide
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1
Specifications ....................................................................................................49
Customer Care ...................................................................................................53
Installing the software........................................................................................57
Index...........................................................................................................................59
2
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Welcome
1
Thank you for purchasing an HP Photosmart 370 series printer! With your new,
compact photo printer you can easily print beautiful photos with or without a computer.
This guide explains how to print photos from the printer without connecting it to a
computer. To learn how to print from your computer, install the printer software and
Among other things, you'll learn how to:
Print borderless photos with colorful, customized frames
Transform your photos into instant classics with black-
and-white, sepia, or other color effects (See Getting
creative.)
Improve the quality of your photos by removing red eye,
Your new printer comes with the following documentation:
●
Setup Guide: The HP Photosmart 370 series Setup Guide explains how to set up
the printer and print your first photo.
●
User's Guide: The HP Photosmart 370 series User's Guide is the book you are
reading. This book describes the basic features of the printer, explains how to
use the printer without connecting a computer, and contains hardware
troubleshooting information.
●
HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help
describes how to use the printer with a computer and contains software
troubleshooting information.
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3
Chapter 1
After you have installed the HP Photosmart printer software on your computer, you
can view the onscreen Help:
●
Windows PC: From the Start menu, select Programs (in Windows XP, select All
Programs) > HP > Photosmart 320, 370, 7400, 7800, 8100, 8400, 8700 series
> Photosmart Help.
●
Macintosh: Select Help > Mac Help in the Finder, then select Library > HP
Photosmart Printer Help for Macintosh.
Printer parts
Front of printer
1
Control panel
Control the basic functions of the printer
from here.
2
Out tray (closed)
Open this to print, insert a memory card,
or connect a compatible digital camera.
Inside front of printer
1
2
3
In tray
Load paper here.
In tray extender
Pull out to support paper.
Paper-width guide
Move to width of current paper to position
the paper properly.
4
5
Camera port
Connect a PictBridge digital camera to
this port or the optional HP Bluetooth
wireless printer adapter.
Memory card slots
Insert memory cards into these slots. See
Print cartridge door
Open to insert or remove a print cartridge.
Out tray (open)
6
7
The printer deposits printed photos here.
4
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(continued)
Rear of printer
1
USB port
Use this port to connect the printer to a
computer or to an HP direct-printing
digital camera.
2
Power cord connection
Connect the power cord here.
Indicator lights
1
Memory Card light
The light indicates the memory card
On light
2
–
–
–
Green: printer is on
Green and flashing: printer is busy
Red and flashing: printer requires
attention
Control panel
1
Menu
Press to access the printer menu.
Delete
2
Press to delete the currently selected
photo from a memory card.
Print
Press to print selected photos from a
memory card.
3
4
5
6
Cancel
Press to deselect photos, exit a menu, or
stop an action.
Layout
Use the arrows to scroll through layout
selections. Press OK to select a layout.
Zoom
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Chapter 1
(continued)
Use the arrows to increase or decrease
the zoom level.
7
8
9
Power
Press to turn the printer on or off.
Printer screen
View photos and menus here.
Select Photos buttons
Use the arrows to scroll through photos
on a memory card or navigate menus.
Press OK to select a photo, menu, or
menu option.
Idle screen
1
Battery indicator
Displays the charge level of the HP
Photosmart Internal battery, if installed.
Ink level indicator
2
Displays the ink level of the print cartridge.
Select Photos screen
1
Selection box
Displays a check mark if photo is selected.
Copies
2
Displays number of copies to be printed
of the current photo.
3
Index number
Displays index number of current photo
and total number of photos on the
inserted memory card.
6
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(continued)
Internal battery compartment
1
Cover of the battery compartment
Open this cover on the bottom of the
printer to insert the optional HP
Photosmart Internal Battery.
2
HP Photosmart Internal Battery (Model
number: Q5599A)
A fully-charged battery has sufficient
charge to print approximately 75 photos.
You must purchase the battery separately.
Internal battery compartment
Insert the optional HP Photosmart
Internal Battery here.
3
4
Battery compartment button
Slide to release the compartment cover.
Available accessories
There are several accessories available for the HP Photosmart 370 series printer that
enhance its portability for printing anywhere, anytime. The appearance of the
accessories may vary from what is shown.
Accessory name
Description
The HP Photosmart Internal Battery lets
you take the printer with you wherever
you go. (Model: Q5599A)
HP Photosmart Internal Battery
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Chapter 1
(continued)
Accessory name
Description
The HP Photosmart Automobile DC
Adapter lets you plug into your
automobile for backup power and to
recharge an optional HP Photosmart
Internal Battery inserted in the printer.
(Model: Q3448A)
HP Photosmart Automobile DC
Adapter
The lightweight, durable HP Photosmart
Carrying Case for Compact Printers
holds and protects everything needed
for hassle-free printing on the go.
(Model: Q3424A)
HP Photosmart Carrying Case for
Compact Printers
The HP Bluetooth® wireless printer
adapter goes into the camera port on
the front of the printer and lets you use
Bluetooth wireless technology for
printing. (Model: Q3395A)
HP Bluetooth® wireless printer
adapter
Printer menu
Press Menu on the printer control panel to access the printer menu.
To navigate the printer menu:
●
Press Select Photos or
to scroll through the menu options displayed on the
printer screen. Menu items that are not accessible are grayed out.
Press OK to open a menu or select an option.
Press Cancel to exit the current menu.
●
●
Note You cannot access the printer menu while you are viewing photos in 9-up view
mode on the printer screen. Press Zoom to exit 9-up view mode and return
to viewing one photo at a time before pressing Menu.
8
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Printer menu structure
Top level menu
Submenus/options
Additional submenus/
options
Print Options
Print all
Print range
Select beginning of range:
Select end of range:
Print index page
Red eye
Edit
Remove Red eye
Rotate photo
Press to rotate photo
90° clockwise
Press to rotate photo
90° counterclockwise
Photo brightness
Photo brightness:
(select -3 to +3; default is
0 and represents no
change)
Add frame
Select pattern:
Select color:
Add color effect
Choose color effect:
●
●
●
●
Black & white
Sepia
Antique
No effect (default)
Tools
Instant Share
View 9-up
Slide show
Print quality
Print quality:
●
●
Best (default)
Normal
Print test page
Clean cartridge
Continue to second level
cleaning?
●
●
Yes
No
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Chapter 1
Printer menu structure (continued)
Top level menu
Submenus/options
Additional submenus/
options
Continue to third level
cleaning?
●
●
Yes
No
Align cartridge
Device address
Bluetooth
Device address:
(Some devices with
Bluetooth wireless
technology require you to
enter the address of the
device they are trying to
locate. This menu option
shows the device address.)
Device name
(You can select a device
name for the printer that
appears on other devices
with Bluetooth wireless
technology when they
locate the printer.)
View Passkey
Change Passkey
(You can assign a
Bluetooth numerical
passkey to the printer that
users of devices with
Bluetooth wireless
technology trying to locate
the printer must enter
before they can print, if
the printer Bluetooth
Security level is set to
High. The default
passkey is 0000.)
Accessibility
Accessibility:
●
●
Visible to all
Not visible
When Accessibility
is set to Not visible,
only devices that
know the device
address can print to it.
10
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Printer menu structure (continued)
Top level menu
Submenus/options
Additional submenus/
options
(You can set the
Bluetooth-equipped
printer to be visible or
invisible to other devices
with Bluetooth wireless
technology by changing
this accessibility option.)
Security level
Security Level:
●
Low
(The printer does not
require users of other
devices with
Bluetooth wireless
technology to enter
the printer passkey)
High
●
(The printer does
require users of other
devices with
Bluetooth wireless
technology to enter
the printer passkey)
Help
Cartridges
Print Cartridge Help:
(Press Select Photos
or
to scroll through the
HP print cartridges
available for the printer,
then press OK to see how
to insert the cartridge)
Photo sizes
Photo Sizes Help:
(Press Select Photos
or
to scroll through the
available photo sizes)
Paper loading
Paper Loading Help:
(Press Select Photos
or
to scroll through
information on loading
paper)
Paper jam
Paper Jam Help:
(Select to see how to
remove a paper jam)
Camera connect
Camera Connect Help:
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Chapter 1
Printer menu structure (continued)
Top level menu
Submenus/options
Additional submenus/
options
(Select to see where to
connect a PictBridge
compatible digital camera
to the printer)
Preferences
Smart focus
Digital flash
Date/time
Smart focus:
●
●
On (default)
Off
Digital Flash:
●
●
On (default)
Off
Date/time stamp:
●
●
●
Date/time
Date only
Off (default)
Colorspace
Choose colorspace:
●
●
●
Adobe RGB
sRGB
Auto-select (default)
The Auto-select default
tells the printer to use the
Adobe RGB colorspace, if
available. The printer
defaults to sRGB if Adobe
RGB is not available.
Borderless
Turn borderless printing:
●
●
On
Off (default)
After printing
After printing, deselect all
photos:
●
●
●
Always (default)
Never
Ask
Passport photo mode
Turn passport photo mode:
●
●
On
Off (default)
Select Size:
Passport mode tells the
printer to print all photos
in the selected passport
12
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Printer menu structure (continued)
Top level menu
Submenus/options
Additional submenus/
options
photo size. Each page
contains one photo.
However, if you specify
several copies of the
same photo, they all
appear on the same page
(if enough space is
available).
Demo state
Auto-save
Turn demo state:
●
●
On (default)
Off
Turn auto-save:
●
●
On (default)
Off
The default setting tells
the printer to transfer all
photos from a memory
card to the computer,
whenever you first insert
a card. The printer must
be connected to a
computer where you have
already installed the HP
Photosmart software. See
Preview animation
Turn preview animation:
●
●
On (default)
Off
(Select Off to bypass
printer screen animations.)
Video enhancement
Restore defaults
Turn video enhancement:
●
●
On
Off (default)
Restore original factory
preferences:
●
●
Yes
No
Language
Select language:
Select country/region:
HP Photosmart 370 series User's Guide
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Chapter 1
14
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Getting ready to print
2
Before you can begin printing, there are three easy procedures you need to become
familiar with:
●
●
●
You must load paper and insert a print cartridge before inserting a memory card.
Loading paper
Learn how to choose the right paper for your print job and how to load it into the In
tray for printing.
Choosing the right paper
For a list of available HP-designed inkjet paper, or to purchase supplies, go to:
●
●
●
●
www.hpshopping.com (U.S.)
www.hp.com/go/supplies (Europe)
www.hp.com/jp/supply_inkjet (Japan)
www.hp.com/paper (Asia/Pacific)
To get the best results from the printer, choose from these high-quality HP photo
papers.
To print
Use this paper
High-quality, long-lasting prints and
enlargements
HP Premium Plus photo paper
Medium-to-high-resolution images from
scanners and digital cameras
HP Premium photo paper
Casual and business photos
HP photo paper
HP Everyday photo paper
To keep your paper in good condition for printing:
●
●
Store the photo paper in its original packaging or in a resealable plastic bag.
Keep the paper flat in a cool, dry place. If the corners curl, place the paper in a
plastic bag and gently bend it in the opposite direction until it lies flat.
Hold photo paper by the edges to avoid smears.
●
Loading your paper
Paper loading tips:
●
●
●
You can print photos on photo paper, index cards, L-size cards, or Hagaki cards.
Before loading paper, slide out the paper-width guide to make room for the paper.
Load only one type and size of paper at a time. Do not mix paper types or sizes in
the In tray.
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Chapter 2
Paper type
How to load
10 x 15 cm (4 x 6
inch) photo paper
Index cards
1
Open the In tray and
pull out the In tray
extender.
L-size cards
Hagaki cards
2
Load up to 20 sheets
of paper with the print
side or glossy side
facing towards you. If
you are using tabbed
paper, insert it so the
tabbed end feeds in
last.
3
4
Adjust the paper-
width guide to fit
close to the edge of
the paper without
bending the paper.
Open the Out tray to
prepare for printing.
1
2
3
In tray
Paper-width guide
Out tray
Inserting print cartridges
Your HP Photosmart 370 series printer can print color and black-and-white photos.
HP provides different types of print cartridges so you can choose the best cartridge for
your project. The cartridge number varies by country/region. Choose the correct
cartridge number for your country/region.
For optimum printing results, HP recommends using only HP print cartridges. Inserting
a cartridge that is not in this table may invalidate the printer warranty.
Use the right print cartridge
To print…
Insert this print cartridge in the
cartridge cradle
Full-color photos
Tri-color (7 ml) HP #95 (North America,
Latin America, Asia Pacific), #135
(Eastern Europe, Russia, Middle East,
Africa, Japan), #343 (Western Europe),
#855 (China, India)
Tri-color (14 ml) HP #97 (North America,
Latin America, Asia Pacific), #134
(Eastern Europe, Russia, Middle East,
Africa, Japan), #344 (Western Europe),
#857 (China, India)
Black-and-white photos
Gray Photo HP #100 (worldwide)
16
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Use the right print cartridge (continued)
To print…
Insert this print cartridge in the
cartridge cradle
Sepia or antique photos
Tri-color (7 ml) HP #95 (North America,
Latin America, Asia Pacific), #135
(Eastern Europe, Russia, Middle East,
Africa, Japan), #343 (Western Europe),
#855 (China, India)
Tri-color (14 ml) HP #97 (North America,
Latin America, Asia Pacific), #134
(Eastern Europe, Russia, Middle East,
Africa, Japan), #344 (Western Europe),
#857 (China, India)
Text and colored line drawings
Tri-color (7 ml) HP #95 (North America,
Latin America, Asia Pacific), #135
(Eastern Europe, Russia, Middle East,
Africa, Japan), #343 (Western Europe),
#855 (China, India)
Tri-color (14 ml) HP #97 (North America,
Latin America, Asia Pacific), #134
(Eastern Europe, Russia, Middle East,
Africa, Japan), #344 (Western Europe),
#857 (China, India)
Caution Check that you are using the correct print cartridge. Also, note that
HP does not recommend modifying or refilling HP cartridges. Damage that
results from modifying or refilling HP cartridges is not covered by the HP
warranty.
For best print quality, HP recommends that you install all retail print cartridges before
the date stamped on the box.
Insert or replace the print cartridge
Prepare the printer and cartridge
1
Make sure the power is on and you
have removed the cardboard from
inside the printer.
2
3
Open the print cartridge access
door of the printer.
Remove the bright pink tape from
the cartridge.
Remove the pink tape
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Chapter 2
Insert or replace the print cartridge (continued)
Do not touch here
Insert the cartridge
1
If you are replacing a cartridge,
push down and pull outward on the
cartridge in the cradle to remove it.
Hold the replacement cartridge with
the label on top. Slide the cartridge
at a slight upward angle into the
cradle so the copper-colored
2
contacts go in first. Push the
cartridge until it snaps into place.
Close the print cartridge access door.
3
The idle screen of the printer displays an
icon showing the approximate ink level
for the installed cartridge (100%, 75%,
50%, 25%, and nearly empty). No ink-
level icon appears if the cartridge is not
a genuine HP cartridge.
Each time you install or replace a print
cartridge, a message appears on the
printer screen asking you to load plain
paper so the printer can align the
cartridge. This ensures high-quality prints.
Align the cartridge
1
Load paper in the In tray and press
OK.
2
Follow the onscreen instructions to
align the cartridge.
18
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When you are not using a print cartridge
Whenever you remove a print cartridge
from the printer, store it in a print
cartridge protector. The cartridge
protector keeps the ink from drying out.
Storing the cartridge improperly can
cause the cartridge to malfunction.
In some countries/regions the cartridge
protector is not included with the printer,
but comes with the Gray Photo cartridge
that can be purchased separately. In
other countries/regions, the protector is
included with the printer.
➔
To insert a cartridge into the
cartridge protector, slide the
cartridge into the protector at a
slight angle and snap it securely
into place.
Inserting memory cards
After you have taken pictures with a digital camera, you can remove the memory card
from the camera and insert it into the printer to view and print your photos. The printer
can read the following types of memory cards: CompactFlash™, Memory Sticks,
MultiMediaCard™, Secure Digital™, SmartMedia™, and xD-Picture Card™. The
Microdrive is not supported.
Caution Using any other type of memory card may damage the memory card
and the printer.
To learn about other ways of transferring photos from a digital camera to the printer,
Supported file formats
The printer can recognize and print the following file formats directly from a memory
card: JPEG, uncompressed TIFF, Motion JPEG AVI, Motion-JPEG QuickTime, and
MPEG-1. If your digital camera saves photos and video clips in other file formats,
save the files to your computer and print them using a software application. For more
information, see the onscreen Help.
Inserting a memory card
Find your memory card in the following table and use the instructions to insert the
card into the printer.
Guidelines:
●
●
Insert only one memory card at a time.
Gently push the memory card into the printer until it stops. The memory card
does not insert all the way into the printer; do not try to force it.
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19
Chapter 2
Caution 1 Inserting the memory card any other way may damage the card
and the printer.
When the memory card is inserted correctly, the Memory Card light flashes
and then remains solid green.
Caution 2 Do not pull out a memory card while the Memory Card light is
Memory card
Slot
How to insert the memory card
CompactFlash
Top right slot
●
●
Front label faces up, and if the label has an
arrow, the arrow points toward the printer
Edge with metal pinholes goes into the printer first
MultiMediaCard
Bottom right slot
●
●
Angled corner is on the right
Metal contacts face down
Secure Digital
Bottom right slot
●
●
Angled corner is on the right
Metal contacts face down
SmartMedia
Upper portion of
the top left
●
●
Angled corner is on the left
Metal contacts face down
double slot
20
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(continued)
Memory card
Slot
How to insert the memory card
Memory Stick
Bottom left slot
●
●
●
Angled corner is on the left
Metal contacts face down
If you are using a Memory Stick Duo™ or Memory
Stick PRO Duo™ card, attach the adapter that
came with the card before you insert the card into
the printer
xD-Picture Card
Lower right
portion of the top
left double slot
●
●
Curved side of card points toward you
Metal contacts face down
Removing a memory card
Wait until the Memory Card light stops flashing, then gently pull the memory card to
remove it from the printer.
Caution Do not pull out a memory card while the Memory Card light is
flashing. A flashing light means that the printer is accessing the memory card.
Removing a memory card while it is being accessed may damage the printer
and the memory card or corrupt the information on the memory card.
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Chapter 2
22
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Printing without a computer
3
The HP Photosmart lets you print amazing photos without even going near a
computer. After setting up the printer using the instructions in the HP Photosmart 370
series Setup Guide refer to these steps for start-to-finish printing.
Getting your photos from camera to printer
Use these steps for start-to-finish printing in minutes!
Step 1
Insert a memory card
Step 2
Decide which photos to print
Step 3
Load paper
Step 4
Insert the right print cartridges
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Chapter 3
(continued)
Use these steps for start-to-finish printing in minutes!
Step 5
Select photos to print
Step 6
Get creative!
Step 7
Improve the quality of your photos
Step 8
Print your photos
Deciding which photos to print
To view photos on the screen
One by one
Do this
1
2
Insert a memory card.
Press Select Photos or to
view the photos one by one. Press
and hold the button to view the
photos rapidly. When you reach the
last photo in either direction, the
display returns to the first or last
photo and continues.
Nine at a time
1
2
Insert a memory card.
Press Zoom
to view nine photos
at a time.
3
4
Press Select Photos or to
highlight one of the nine photos.
Press Zoom
to change back to
viewing one by one.
24
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(continued)
To view photos on the screen
Do this
In a continuous slide show
1
2
3
Press Menu.
Select Tools, then press OK.
Select Slide Show, then press OK.
Press OK to pause or resume a
slide show. Press Cancel to stop
the slide show.
Print a photo index
1
2
3
Press Menu.
Select Print Options, then press OK.
Select Print Index Page. then
press OK.
A photo index shows thumbnail views
and index numbers for all the photos on
a memory card (2000 maximum). You
can use the index numbers to print
specific photos or a range of photos.
Use an index card instead of photo
paper to cut costs.
Selecting photos to print
If you want to…
Print one photo
Do this
1
2
Insert a memory card and view
photos.
Press Print to print the photo
displayed on the printer screen
using the current layout.
Print more than one copy of a photo
1
2
Insert a memory card and view
photos.
Press OK once for each copy of the
current photo you want to print.
Press Cancel to decrease the
number of copies by one.
Press Print.
3
1
2
3
Print several photos
Insert a memory card and view
photos.
Press OK to select each photo you
want to print.
Press Print.
Print a continuous range of photos
1
2
3
4
5
Insert a memory card.
Press Menu.
Select Print Options, then press OK.
Select Print Range, then press OK.
Press Select Photos or until
the first photo you want to print
appears, then press OK.
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Chapter 3
(continued)
If you want to…
Do this
6
Press Select Photos or until
the last photo you want to print
appears, then press OK.
Press Print.
7
Getting creative
The printer provides a variety of tools and effects that let you use your photos in
creative ways. The settings do not change your original photo. They only affect printing.
Things to try
Do this
Crop a photo
1
2
3
4
Navigate to the photo you want to
change, then press OK to select it.
Press Zoom
decrease the magnification by 0.25x.
The maximum level is 5.0x.
or
to increase or
Press Zoom
to magnify the
current photo.
Use the Select Photos arrows to
move the crop box.
Press OK when the portion of the
photo you want to print is in the
crop box.
5
Press Print to begin printing.
Cropping does not change your
original photo. It only affects printing.
Add a decorative frame
1
Navigate to the photo you want to
change, then press OK to select it.
Press Menu.
Select Edit, then press OK.
Select Add Frame, then select OK.
Use the Select Photos arrows to
highlight the frame pattern you want
to use, then press OK.
Choose from a palette of various
patterns and colors to make the frame
stand out.
2
3
4
5
6
Use the Select Photos arrows to
highlight the frame color you want
to use, then press OK.
The photo appears on the printer
screen with the frame. The effect
does not change your original
photo. It only affects printing.
Add a color effect
1
Navigate to the photo you want to
change, then press OK to select it.
Press Menu.
Select Edit, then press OK.
Select Add Color Effect, then
press OK.
Set the printer to change the color effect
of your prints to Black and White,
Sepia, Antique, or None (default).
2
3
4
26
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(continued)
Things to try
Do this
5
Use the Select Photos arrows to
highlight the color effect you want to
use, then press OK.
The photo appears on the printer
screen with the selected color effect
applied. The effect does not change
your original photo. It only affects
printing.
Add the date and time to your prints
1
2
3
4
Press Menu.
Select Preferences, then press OK.
Select Date/time, then press OK.
Use the Select Photos arrows to
highlight a date/time stamp option:
You can print a stamp on the front of
your photos that shows when the photo
was taken. This preference affects all
prints.
–
–
–
Date/time
Date only
Off
5
Press OK.
Improving the quality of your photos
The HP Photosmart 370 series printer provides a variety of preferences and effects
that can improve the quality of your printed photos. The settings do not change your
original photo. They only affect printing.
Problem and solution
How to do it
Red eye in flash photos
Red eye removal
1
2
3
Press Menu.
Select Edit, then press OK.
Select Red-eye, then press OK.
Remove the red eye effect that mars
some photos taken with a flash.
Blurred photos
Smart Focus
1
2
3
4
Press Menu.
Select Preferences, then press OK.
Select Smart Focus, then press OK.
Select On, then press OK.
Sharpen blurred photos. It is turned on
by default. Use these instructions to turn
it on if it is currently off. This preference
affects all printed photos.
Photos with poor lighting and contrast
Digital Flash
1
2
3
4
Press Menu.
Select Preferences, then press OK.
Select Digital Flash, then press OK.
Use the Select Photos arrows to
highlight On, then press OK.
Improve the lighting and contrast in
prints. This preference affects all printed
photos.
Poor-quality video clips
1
Press Menu.
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Chapter 3
(continued)
Problem and solution
How to do it
Video enhancement
2
3
Select Preferences, then press OK.
Select Video Enhancement, then
press OK.
Use the Select Photos arrows to
highlight On, then press OK.
Improve the quality of printed video
clips. Print times can be slower when
the preference is turned on.
4
Photos with poor brightness
Photo brightness
1
2
3
Press Menu.
Select Edit, then press OK.
Select Photo Brightness, then
press OK.
Improve the brightness level in photos.
4
Use the Select Photos arrows to
adjust photo brightness to the
desired level, then press OK.
Printing your photos
Printing your photos involves three steps: selecting a layout, setting print quality, and
selecting a print method.
Selecting a layout
You can select from several print layouts by pressing Layout after you insert a
memory card.
Layout options
Do this
1
2
3
Insert a memory card.
Press Layout.
Use the Layout arrows to select a
layout:
–
Print one photo per sheet,
borderless
–
Print one photo per sheet, with
borders around the edges
Print two photos per sheet
Print four photos per sheet
–
–
The printer may rotate your photos to fit
the layout.
Setting print quality
Best quality is the default and produces the highest quality photos. Normal quality
conserves ink and prints faster.
To change the print quality to Normal
1
2
3
4
Press Menu.
Select Tools, then press OK.
Select Print Quality, then press OK.
Select Normal, then press OK.
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Print quality reverts to Best after the next print job.
Selecting a print method
The HP Photosmart 370 series printer lets you print from a memory card or directly
from a digital camera.
Print from
Do this
Memory card
To print unmarked photos
Print digital photos that are stored on a
memory card. The photos can be
unmarked or camera-selected (Digital
Print Order Format, or DPOF). Printing
from a memory card requires no
computer and does not drain your digital
camera's batteries. See Inserting
1
2
Insert a memory card.
Select one or more photos. See
Press Print.
3
To print camera-selected photos
1
Insert a memory card that contains
camera-selected (DPOF) photos.
Select Yes when the printer asks
you whether you want to print the
camera-selected photos, then press
OK.
2
Digital camera
To print from a PictBridge camera
Print beautiful photos from a PictBridge
or HP direct-printing digital camera
without using a computer. See Getting
1
Turn on the PictBridge digital
camera and select the photos you
want to print.
Make sure the camera is in
PictBridge mode, then connect it to
the camera port on the front of the
printer using the USB cable that
came with the camera.
2
When you print directly from a digital
camera, the printer uses the settings
that you selected on the camera. For
more information on using camera-
selected photos, see the documentation
that came with the camera.
Once the printer recognizes the
PictBridge camera, the selected
photos print.
To print from an HP direct-printing
camera
1
Turn on the HP direct-printing digital
camera and select the photos you
want to print.
2
Connect the camera to the USB
port on the back of the printer using
the USB cable that came with the
camera.
3
Follow the instructions on the
camera screen.
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Chapter 3
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Getting connected
4
Use the printer to stay connected to other devices and to family and friends.
Connecting to other devices
This printer offers several ways of connecting to computers or other devices. Each
connection type lets you do different things.
Connection type and what you need
USB
What this lets you do
●
●
Print from your computer to the
printer.
●
●
A Universal Serial Bus (USB) 1.1 or
2.0 full speed compliant cable 3
meters (10 feet) or less in length.
For instructions about connecting
the printer with a USB cable, see
the Setup Guide.
Save photos from a memory card
inserted in the printer to your
computer where you can enhance
or organize them in the HP Image
Zone software.
●
●
Share photos through HP Instant
Share.
A computer with Internet access (to
use HP Instant Share).
Print directly from an HP
Photosmart direct-printing digital
camera to the printer. For more
information, see Printing without a
computer and the camera
documentation.
PictBridge
Print directly from a PictBridge-
compatible digital camera to the printer.
For more information, see Printing
without a computer and the camera
documentation.
A PictBridge-compatible digital camera
and a USB cable.
Connect the camera to the camera port
on the front of the printer.
Bluetooth
Print from any device with Bluetooth
wireless technology to the printer.
The optional HP Bluetooth wireless
printer adapter.
If you connect the optional HP Bluetooth
wireless printer adapter to the printer
through the camera port, be sure to set
the Bluetooth printer menu options as
If the printer came with this accessory or
you have purchased it separately, see
the accompanying documentation and
the onscreen Help for instructions.
The adapter is not compatible with the
Macintosh OS.
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Chapter 4
Connecting through HP Instant Share
Use HP Instant Share to share photos with friends and relatives using e-mail, online
albums, or an online photo finishing service. The printer must be connected through a
USB cable to a computer with Internet access and have all the HP software installed.
If you try to use HP Instant Share and do not have all the required software installed
or configured, a message prompts you through the required steps.
To use HP Instant Share
1
2
3
4
Insert a memory card and select some photos.
Press Menu, select Tools, then press OK.
Select HP Instant Share, then press OK.
Follow the instructions on your computer to share the selected photos with others.
See the onscreen HP Image Zone Help for information about using HP Instant Share.
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Maintaining and transporting
the printer
5
The HP Photosmart 370 series printer requires very little maintenance. Follow the
guidelines in this chapter to extend the life span of the printer and printing supplies,
and to ensure that the photos you print are always of the highest quality.
Cleaning and maintaining the printer
Keep the printer and print cartridges clean and well maintained using the simple
procedures in this section.
Cleaning the outside of the printer
1
2
Turn off the printer, then disconnect the power cord from the back of the printer.
If you installed the optional HP Photosmart Internal Battery in the printer, remove
it, then replace the battery compartment cover.
3
Wipe the outside of the printer with a soft cloth that has been lightly moistened
with water.
Caution 1 Do not use any type of cleaning solution. Household cleaners and
detergents may damage the printer finish.
Caution 2 Do not clean the interior of the printer. Keep all fluids away from
the interior.
Automatically cleaning the print cartridge
If you notice white lines or single-color streaks on the photos you print, the print
cartridge may need to be cleaned. Do not clean the cartridge more often than
necessary, since cleaning uses up ink.
1
2
3
4
Press Menu.
Select Tools, then press OK.
Select Clean cartridge, then press OK.
Following the directions on the printer screen, load paper so the printer can print
a test page after cleaning the cartridge. Use plain paper or index cards to
conserve photo paper.
5
6
Press OK to begin cleaning the print cartridge.
When the printer finishes cleaning the cartridge and prints a test page, it asks
whether you want to Continue to second level cleaning. Check the test page
and select from the following options:
–
If the test page has white streaks or missing colors, the print cartridge needs
to be cleaned again. Select Yes, then press OK.
–
If the print quality of the test page looks good, select No, then press OK.
You can clean the cartridge up to three times. Each successive cleaning is more
thorough and uses more ink.
If you complete all three levels of cleaning using this procedure and you still notice
white streaks or missing colors on the test page, you may need to replace the cartridge.
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Chapter 5
Note If the cartridge or printer has been recently dropped, you may also see white
streaks or missing colors in your prints. This problem is temporary and clears
up within 24 hours.
Printing a test page
You can print a test page to check the condition of the printer, see its serial number,
check the print cartridge, and so on. Print a test page before contacting Customer
Care.
1
2
3
4
Press Menu.
Select Tools, then press OK.
Select Print test page, then press OK.
Following the directions on the printer screen, load paper so the printer can print
a test page. Use plain paper or index cards to conserve photo paper.
Press OK to begin printing the test page.
5
Aligning the print cartridge
The first time you install a print cartridge in the printer, the printer aligns it
automatically. However, if colors in the printouts are misaligned, or if the alignment
page does not print correctly when you install a new print cartridge, use the following
procedure to align the print cartridge.
1
2
3
4
Press Menu.
Select Tools, then press OK.
Select Align cartridge, then press OK.
A message appears on the printer screen reminding you to load plain paper.
Load paper so the printer can print a calibration page. Use plain paper or index
cards to conserve photo paper.
5
Press OK to begin aligning the print cartridge.
When the printer finishes aligning the cartridge, it prints an alignment page to
confirm that the alignment was successful.
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–
–
The check marks verify that the print cartridge is installed correctly and
functioning properly.
If an “x” appears to the left of any of the bars, align the print cartridge again.
If the “x” still appears, replace the print cartridge.
Storing the printer and print cartridges
Protect the printer and print cartridges by storing them properly when you are not
using them.
Storing the printer
The printer is built to withstand long or short periods of inactivity.
●
●
●
Close the In and Out tray doors and push the printer screen down into the flat
position when the printer is not in use.
Store the printer indoors out of direct sunlight in a place without temperature
extremes.
If the printer and print cartridge have not been used for one month or more, clean
the print cartridge before printing. For more information, see Automatically
Storing the print cartridges
When you store or transport the printer, always leave the active print cartridge inside
the printer. The printer stores the print cartridge in a protective cap during the power-
down cycle.
Caution Make sure the printer completes its power-down cycle before you
unplug the power cord or remove the internal battery. This allows the printer to
store the print cartridge properly.
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Chapter 5
Follow these tips to help maintain HP print cartridges and ensure consistent print
quality:
●
When you remove a print cartridge from the printer, store it in a print cartridge
protector to prevent the ink from drying out.
In some countries/regions the cartridge protector is not included with the printer,
but comes with the Gray Photo cartridge that can be purchased separately. In
other countries/regions, the protector might be included with the printer.
Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15–35 degrees C or 59–95
degrees F).
Do not remove the plastic tape covering the ink nozzles until you are ready to
install the print cartridge in the printer. If the plastic tape has been removed from
the print cartridge, do not attempt to reattach it. Reattaching the tape damages
the print cartridge.
●
●
Maintaining the quality of photo paper
For best results with photo paper, follow the guidelines in this section.
Storing photo paper
●
●
●
Store the photo paper in its original packaging or in a resealable plastic bag.
Store the packaged photo paper on a flat, cool, and dry surface.
Return unused photo paper to the plastic bag. Paper left in the printer or exposed
to the elements may curl.
Handling photo paper
●
●
Always hold photo paper by the edges to avoid fingerprints.
If the photo paper has curled edges, place it in its plastic storage bag and gently
bend it in the opposite direction of the curl until the paper lies flat.
Transporting the printer
It's easy to transport and set up the printer almost anywhere. Take it with you on
vacations and to family gatherings and social events to instantly print and share
photos with family and friends.
To make it even easier to print on the go, you can purchase these accessories:
●
●
●
HP Photosmart Internal Battery: Power the printer with a rechargeable battery
so you can print anywhere
HP Photosmart Automobile DC Adapter: Power the printer from the cigarette
lighter in a car.
HP Photosmart Carrying Case for compact photo printers: Carry the printer and
printing supplies together in this convenient travel case.
To transport the printer:
1
2
3
4
Turn off the printer.
Remove any memory cards from the memory card slots.
Remove all paper from the In and Out trays, then close the In and Out tray doors.
Push the printer screen down into the flat position.
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Note Make sure the printer completes its power-down cycle before you unplug
the power cord. This allows the printer to store the print cartridge properly.
5
6
Unplug the power cord.
If the printer is connected to a computer, disconnect the USB cable from the
computer.
7
Always carry the printer upright.
Note Do not remove the print cartridge when transporting the printer.
Make sure to bring the following items with you:
●
●
●
●
●
Paper
Power cord
Digital camera or a memory card containing photos
Extra print cartridges (if you plan to print a lot of photos)
Optional printer accessories you plan to use, such as the battery, DC adapter, or
HP Bluetooth wireless printer adapter
●
If you are going to connect the printer to a computer, bring the USB cable and HP
Photosmart printer software CD
Note If you do not take the printer user guide with you, be sure to write down the
correct pen numbers for the country/region you plan to visit or purchase
enough print cartridges before you go.
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Troubleshooting
6
The HP Photosmart printer is designed to be reliable and easy to use. This section
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:
●
●
●
●
For troubleshooting information about using the printer software and printing from a
computer, see the onscreen HP Photosmart Printer Help. For information about
Printer hardware problems
Before contacting Customer Care, read this section for troubleshooting tips or go to
Note If you want to connect the printer to a computer, HP recommends using a USB
cable of less than 3 meters (10 feet) in length to minimize injected noise due to
potentially high electromagnetic fields.
The Status light is flashing green but the printer is not printing.
●
●
If the printer is turned on, it is busy processing information. Wait for it to finish.
If the printer is turned off, and the optional HP Photosmart Internal Battery is
installed, the battery is charging.
The Status light is flashing red.
The printer requires attention. Try the following:
●
Check the printer screen for instructions. If you have a digital camera connected
to the printer, check the camera screen for instructions. If the printer is connected
to a computer, check the computer monitor for instructions.
Turn off the printer.
●
If the optional HP Photosmart Internal Battery is not installed in the printer:
Unplug the printer power cord. Wait about 10 seconds, then plug the power cord
back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer:
Unplug the printer power cord, if it is plugged in. Open the battery compartment
cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If
desired, plug in the power cord. Turn on the printer.
The Status light flashed amber briefly after I turned the printer off.
This is a normal part of the power-down process. It does not indicate a problem with
the printer.
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Chapter 6
The Status light is flashing amber.
A printer error has occurred. Try the following:
●
Check the printer screen for instructions. If you have a digital camera connected
to the printer, check the camera screen for instructions. If the printer is connected
to a computer, check the computer monitor for instructions.
Turn off the printer.
●
If the optional HP Photosmart Internal Battery is not installed in the printer:
Unplug the printer power cord. Wait about 10 seconds, then plug the power cord
back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer:
Unplug the printer power cord, if it is plugged in. Open the battery compartment
cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If
desired, plug in the power cord. Turn on the printer.
●
Customer Care.
The buttons on the control panel do not respond.
A printer error has occurred. Wait for about a minute to see if the printer resets. If it
does not, try the following:
●
Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer:
Unplug the printer power cord. Wait about 10 seconds, then plug the power cord
back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer:
Unplug the printer power cord, if it is plugged in. Open the battery compartment
cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If
desired, plug in the power cord. Turn on the printer.
●
If the printer does not reset, and the control panel buttons still do not respond, go
The printer does not find and display the photos on my memory card.
Try the following:
●
Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer:
Unplug the printer power cord. Wait about 10 seconds, then plug the power cord
back in. Turn on the printer.
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If the optional HP Photosmart Internal Battery is installed in the printer:
Unplug the printer power cord, if it is plugged in. Open the battery compartment
cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If
desired, plug in the power cord. Turn on the printer.
●
The memory card may contain file types the printer cannot read directly from the
memory card.
–
Save the photos to a computer, then print them from the computer. For more
information, see the documentation that came with the camera and the
onscreen HP Photosmart Printer Help.
–
The next time you take photos, set the digital camera to save them in a file
format the printer can read directly from the memory card. For a list of
digital camera to save photos in specific file formats, see the documentation
that came with the camera.
The printer is plugged in, but it will not turn on.
●
The printer may have drawn too much power.
If the optional HP Photosmart Internal Battery is not installed in the printer:
Unplug the printer power cord. Wait about 10 seconds, then plug the power cord
back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer:
Unplug the printer power cord, if it is plugged in. Open the battery compartment
cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If
desired, plug in the power cord. Turn on the printer.
●
The printer may be plugged into a power strip that is turned off. Turn on the
power strip, then turn on the printer.
The optional HP Photosmart Internal Battery is installed in the printer, but the
printer will not turn on using battery power.
●
The battery may need to be charged. Plug in the printer power cord to charge the
battery. The Status light flashes green to indicate that the battery is charging.
If the battery is charged, try removing and reinstalling the battery.
●
The optional HP Photosmart Internal Battery is installed in the printer, but it will
not charge.
●
Open the battery compartment cover. Remove the battery and reinstall it. For
more information on how to install the battery, see the documentation that came
with the battery.
●
Check that the printer power cord is securely connected to both the printer and
the power source. When the printer is turned off, the Status light flashes green to
indicate that the battery is charging.
●
●
Turn on the printer. The battery charging icon, a lightning bolt, flashes above the
battery icon on the printer screen to indicate that the battery is charging.
An empty battery should fully charge in approximately four hours when the printer
is not in use. If the battery still does not charge, replace it.
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The optional HP Photosmart Internal Battery low-power warning appears. I plug
the optional HP Photosmart Automobile DC Adapter into the printer, but the
printer does not recognize the new power source.
●
●
●
Before you plug the adapter into the printer, turn the printer off.
Plug the adapter into the printer.
Turn the printer on.
The printer makes noises when I turn it on, or starts making noises on its own
after it has been sitting unused for a while.
The printer may make noises after long periods of inactivity (approximately 2 weeks),
or when its power supply has been interrupted and then restored. This is normal
operation—the printer is performing an automatic maintenance procedure to ensure
that it produces the best quality output.
Printing problems
Before contacting Customer Care, read this section for troubleshooting tips or go to
The printer does not print borderless photos when I print from the control
panel.
The borderless printing option may be turned off. To turn on borderless printing, follow
these steps:
1
2
3
4
Press Menu to display the printer menu.
Select Preferences, then press OK.
Select Borderless, then press OK.
Select On, then press OK.
Paper does not feed into the printer correctly.
●
Make sure that the paper-width guide fits close to the edge of the paper without
bending the paper.
●
There may be too much paper loaded in the In tray. Remove some paper and try
printing again.
●
●
If sheets of photo paper stick together, try loading one sheet at a time.
If you are using the printer in an extremely high or low humidity environment,
insert the paper as far as it will go into the In tray, and load one sheet of photo
paper at a time.
●
●
If you are using photo paper that is curled, place the paper in a plastic bag and
gently bend it in the opposite direction of the curl until the paper lies flat. If the
problem persists, use paper that is not curled. For information about proper
The paper may be too thin or too thick. Try using HP-designed photo paper. For
The photo printed at an angle or is off-center.
●
The paper may not be loaded correctly. Reload the paper, making sure that the
paper is correctly oriented in the In tray and that the paper-width guide fits close
The print cartridge may need to be aligned. For more information, see Aligning
●
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No page came out of the printer.
●
●
The printer may need attention. Read the printer screen for instructions.
The power may be off or there may be a loose connection. Make sure that the
power is on and the power cord is securely connected. If you are using battery
power, make sure the battery is correctly installed.
●
●
You may not have any paper in the In tray. Check that paper is loaded correctly in
The paper may have jammed while printing. See the following section for
instructions on clearing a paper jam.
The paper jammed while printing.
Check the printer screen for instructions. To clear a paper jam, try the following:
●
If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
●
If the paper did not come part way through the front of the printer, try removing it
from the back of the printer:
–
Remove the paper from the In tray, then pull down on the In tray to open it
fully to a horizontal position.
–
–
Gently pull the jammed paper to remove it from the back of the printer.
Lift the In tray up until it snaps back into paper-loading position.
●
If you cannot grasp the edge of the jammed paper to remove it, try the following:
–
–
Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in.
–
–
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord, if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord.
Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
●
Press OK to continue.
Tip If you experience paper jams while printing, try loading one sheet of photo paper
at a time. Insert the paper as far as it will go into the In tray.
A blank page came out of the printer.
●
Check the ink-level icon on the printer screen. If the print cartridge is out of ink,
●
You may have begun printing and then cancelled the process. If you cancelled
the process before the photo started printing, the printer may have already loaded
paper in preparation for printing. The next time you print, the printer will eject the
blank page before starting the new printing project.
The photo did not print using the printer's default print settings.
You may have changed the print settings for the selected photo. Print settings you
apply to an individual photo override the printer's default print settings. Discard all
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Chapter 6
print settings that have been applied to an individual photo by deselecting the photo.
The printer ejects the paper when preparing to print.
Direct sunlight could be interfering with the operation of the automatic paper sensor.
Move the printer out of direct sunlight.
Print quality is poor.
●
●
●
●
The print cartridge may be running out of ink. Check the ink-level icon on the
printer screen, and replace the cartridge if necessary. For more information, see
If you used the Zoom button on the printer control panel to magnify the photo,
you may have magnified it too much. Press Zoom
one or more times to
reduce the magnification.
You may have selected a low-resolution setting on the digital camera when you
took the photo. For better results in the future, set the digital camera to a higher
resolution.
Make sure you are using the right type of photo paper for the project. Use HP-
designed photo paper for best results. For more information, see Choosing the
●
●
●
You may be printing on the wrong side of the paper. Make sure the paper is
loaded with the side to be printed facing up.
The print cartridge may need to be cleaned. For more information, see
The print cartridge may need to be aligned. For more information, see Aligning
The photos I marked for printing in the digital camera do not print.
Some digital cameras, such as the HP 318 and HP 612, let you mark photos for
printing both in the camera's internal memory and on the memory card. If you mark
photos in the internal memory, and then move photos from the camera's internal
memory to the memory card, the marks do not transfer. Mark photos for printing after
you transfer them from the digital camera's internal memory to the memory card.
Bluetooth printing problems
Before contacting Customer Care, read this section for troubleshooting tips, or go to
documentation that came with your HP Bluetooth wireless printer adapter and your
device with Bluetooth wireless technology.
My Bluetooth device cannot find the printer.
●
●
Make sure the HP Bluetooth wireless printer adapter is plugged into the camera
port on the front of the printer. The light on the adapter flashes when the adapter
is ready to receive data.
Bluetooth Accessibility may be set to Not visible. Change this setting to Visible
to all as follows:
–
–
–
–
Press Menu to display the printer menu.
Select Bluetooth, then press OK.
Select Accessibility, then press OK.
Select Visible to all, then press OK.
44
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●
Bluetooth Security level may be set to High. Change this setting to Low as
follows:
–
–
–
–
Press Menu to display the printer menu.
Select Bluetooth, then press OK.
Select Security level, then press OK.
Select Low, then press OK.
●
●
The Passkey (PIN) that the device with Bluetooth wireless technology is using for
the printer may be incorrect. Make sure the correct Passkey for the printer is
entered in the device with Bluetooth wireless technology.
You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance between
the device with Bluetooth wireless technology and the printer is 10 meters (30
feet).
No page came out of the printer.
The printer may not recognize the type of file sent by the device with Bluetooth
wireless technology. For a list of the file formats that the printer supports, see
Print quality is poor.
The photo you printed may be low resolution. For better results in the future, set the
digital camera to a higher resolution. Be aware that photos taken with VGA-resolution
cameras, such as those found in wireless phones, may not have high enough
resolution to produce a high-quality print.
The photo printed with borders.
The printing application installed on your device with Bluetooth wireless technology
may not support borderless printing. Contact the vendor of the device, or go to their
support website to obtain the latest updates for the printing application.
My computer cannot set the device name using the Bluetooth wireless
connection.
Use a USB cable to connect your computer to the printer in order to set the printer
Bluetooth device name using the driver Toolbox. The printer software must already be
Error messages
Before contacting Customer Care, read this section for troubleshooting tips or go to
The following error messages may appear on the printer screen. Follow the
instructions to resolve the problem.
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45
Chapter 6
Error message: Paper jam. Clear jam then press OK.
To clear a paper jam, try the following:
●
If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
●
If the paper did not come part way through the front of the printer, try removing it
from the back of the printer:
–
Remove the paper from the In tray, then pull down on the In tray to open it
fully to a horizontal position.
–
–
Gently pull the jammed paper to remove it from the back of the printer.
Lift the In tray up until it snaps back into paper-loading position.
●
If you cannot grasp the edge of the jammed paper to remove it, try the following:
–
–
Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in.
–
–
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord, if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord.
Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
●
Press OK to continue.
Error message: Automatic paper sensor failed.
The automatic paper sensor is obstructed or damaged. Try moving the printer out of
direct sunlight, then press OK and try printing again. If this does not work, go to
www.hp.com/support or contact Customer Care.
Error message: Cartridge is not compatible. Use appropriate HP cartridge.
Replace the print cartridge with one that is compatible with the printer. For more
Error message: Print cartridge cradle is stuck. Clear jam then press OK.
Follow these steps to clear any obstruction in the path of the print cartridge cradle:
1
2
3
Open the print cartridge door.
Clear any obstruction in the cradle path.
Close the print cartridge door, then press OK to continue.
Error message: Cartridge service station is stuck.
The print cartridge service station is the component located beneath the print cartridge
cradle that wipes and caps the print cartridge for storage. Follow these steps to clear
the obstruction blocking the print cartridge service station:
1
2
Open the print cartridge door.
Gently push the print cartridge and print cartridge cradle to the left to access the
print cartridge service station.
3
4
Remove any obstruction.
Close the print cartridge door, the press OK to continue.
46
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Error message: Memory card in backwards. The black side should face up.
A SmartMedia memory card has been inserted upside down. Gently pull the card out
of the slot and reinsert it with the gold contacts facing down.
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47
Chapter 6
48
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Specifications
7
This section lists the minimum system requirements for installing the HP Photosmart
printer software, and provides selected printer specifications.
For a complete list of printer specifications and system requirements, see the
System requirements
Component
Windows PC minimum
Macintosh minimum
Operating system
Microsoft® Windows 98,
2000 Professional, ME,
XP Home, and XP
Professional
Mac® OS X 10.1 through
10.3
Processor
RAM
Intel® Pentium® II (or
equivalent) or higher
G3 or greater
64 MB (128 MB
recommended)
Mac OS 10.1 through
10.3: 128 MB
Free disk space
Video display
CD-ROM drive
Connectivity
500 MB
500 MB
800 x 600, 16-bit or higher 800 x 600, 16-bit or higher
4x
4x
USB: Microsoft Windows
98, 2000 Professional,
ME, XP Home, and XP
Professional
USB: Mac OS X 10.1
through 10.3
PictBridge: using front
camera port
PictBridge: using front
camera port
Bluetooth: using optional
HP Bluetooth wireless
printer adapter
Browser
Microsoft Internet
—
Explorer 5.5 or later
Printer specifications
Category
Specifications
Image file formats
JPEG Baseline
TIFF 24-bit RGB uncompressed interleaved
HP Photosmart 370 series User's Guide
49
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Chapter 7
(continued)
Category
Specifications
TIFF 24-bit YCbCr uncompressed interleaved
TIFF 24-bit RGB packbits interleaved
TIFF 8-bit gray uncompressed/packbits
TIFF 8-bit palette color uncompressed/packbits
TIFF 1-bit uncompressed/packbits/1D Huffman
Margins
Borderless printing: Top 0.0 mm (0.0 inch) ;
Bottom 12.5 mm (0.50 inch); Left/right 0.0 mm (0.0
inch)
Bordered printing: Top 4 mm (0.16 inch); Bottom
12.5 mm (0.50 inch); Left/right 4 mm (0.16 inch)
Media sizes
Photo paper 10 x 15 cm (4 x 6 inches)
Photo paper with tab 10 x 15 cm with 1.25 cm tab
(4 x 6 inches with 0.5 inch tab)
Index cards 10 x 15 cm (4 x 6 inches)
Hagaki cards 100 x 148 mm (3.9 x 5.8 inches)
A6 cards 105 x 148 mm (4.1 x 5.8 inches)
L-size cards 3.5 x 5 inches (90 x 127 mm)
L-size cards with tab 90 x 127 mm with 12.5 mm
tab (3.5 x 5 inches with 0.5 inch tab)
Media types
Paper (photo)
Cards (index, Hagaki, A6, L-size)
Memory cards
CompactFlash Type I and II
MultiMediaCard
Secure Digital
SmartMedia
Memory Sticks
xD-Picture Card
Memory card-supported file
formats
Printing: All supported image and video file formats
Saving: All file formats
Operating temperature
0–45 degrees C (32–113 degrees F)
[15–35 degrees C (59–95 degrees F)
recommended]
Paper tray
One 10 x 15 cm (4 x 6 inch) photo paper tray
Paper tray capacity
20 sheets, maximum thickness 292 µm (11.5 mil)
per sheet
Power consumption
U.S.
50
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(continued)
Category
Specifications
Printing: 12.2 W
Idle: 6.76 W
Off: 5.16 W
International
Printing: 12.0 W
Idle: 6.06 W
Off: 4.53 W
Print cartridge
Tri-color (7 ml) HP #95 (North America, Latin
America, Asia Pacific), #135 (Eastern Europe,
Russia, Middle East, Africa, Japan), #343
(Western Europe), #855 (China, India)
Tri-color (14 ml) HP #97 (North America, Latin
America, Asia Pacific), #134 (Eastern Europe,
Russia, Middle East, Africa, Japan), #344
(Western Europe), #857 (China, India)
Gray Photo HP #100 (worldwide)
USB support
Microsoft Windows 98, 2000 Professional, ME, XP
Home, and XP Professional
Mac OS X 10.1 through 10.3
HP recommends that the USB cable be less than 3
meters (10 feet) in length
Video file formats
Motion JPEG AVI
Motion-JPEG QuickTime
MPEG-1
HP Photosmart 370 series User's Guide
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Chapter 7
52
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Customer Care
8
If you have a problem, follow these steps:
1
Check the documentation that came with the printer.
–
Setup Guide: The HP Photosmart 370 series Setup Guide explains how to
set up the printer and print your first photo.
–
User's Guide: The HP Photosmart 370 series User's Guide is the book you
are reading. This book describes the basic features of the printer, explains
how to use the printer without connecting a computer, and contains hardware
troubleshooting information.
–
HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help
describes how to use the printer with a computer and contains software
troubleshooting information.
2
If you are unable to solve the problem using the information in the documentation,
–
–
–
–
Access online support pages
Send HP an e-mail message for answers to your questions
Connect with an HP technician by using online chat
Check for software updates
Support options and availability vary by product, country/region, and language.
For Europe only: Contact your local point of purchase. If the printer has a
hardware failure, you will be asked to bring the printer to where you purchased it.
Service is free during the printer limited warranty period. After the warranty
period, you will be quoted a service charge.
If you are unable to solve the problem using the onscreen Help or HP websites,
call Customer Care using the number for your country/region. For a list of country/
3
4
Customer Care by phone
While the printer is under warranty, you can obtain free phone support. For more
check the duration of your free support.
After the free phone support period, you can obtain help from HP at an additional cost.
Contact your HP dealer or call the support phone number for your country/region for
support options.
To receive HP support by phone, call the appropriate support phone number for your
location. Standard phone company charges apply.
North America: Call 1-800-HP-INVENT (1-800-474-6836). U.S. phone support is
available in both English and Spanish languages 24 hours a day, 7 days a week (days
and hours of support may change without notice). This service is free during the
warranty period. A fee may apply outside the warranty period.
Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany,
Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the
in their country/region.
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53
Chapter 8
61 56 45 43
1588-3003
Argentina
Argentina
Malaysia
1800-80-5405
(54) 11-4778-8380
0-810-555-5520
(55)5258-9922
México (Ciudad de México)
México (fuera de
01-800-4726684
Australia
13 10 47
Ciudad de México)
22 404747
New Zealand
Nigeria
800 171
0800 441 147
1 3204 999
(11) 3747-7799
0800-157751
Brasil (dentro da
grande São Paulo)
Brasil (fora da
grande São Paulo)
Panama
Perú
001-800-7112884
0-800-10111
63 (2) 867-3551
22 5666 000
Canada
(800) 474-6836
1-800-711-2884
Philippines
Polska
Caribbean
Central America
Chile
1-800-711-2884
800-360-999
Puerto Rico
1-877-232-0589
1-800-7112884
Republica Dominicana
România
(8621) 38814518
(21) 315 4442
Columbia
Costa Rica
01-800-011-4726
0-800-011-4114 +
1-800-711-2884
Russia (Moscow)
Russia (St. Petersburg)
095 7973520
812 3467997
Česká republika
261 307 310
800 897 1444
Singapore
1-800-711-2884
Ecuador (Andinatel)
65 6272 5300
2 50222444
Slovakia
Ecuador (Pacifitel)
2 532 5222
1-800-225528
+ 27 11 2589301
086 0001030
South Africa (Intl.)
South Africa (RSA)
Rest Of West Africa
+ 30 210 6073603
801 11 22 55 47
800 9 2649
Greece (international)
Greece (in-country)
Greece (Cyprus)
+ 351 213 17 63 80
(02) 8722-8000
66 (2) 353 9000
Thailand
1-800-999-5105
852-2802 4098
1 382 1111
Guatemala
71 89 12 22
Trinidad & Tobago
Türkiye
1-800-7112884
(212) 444 7171
(380 44) 4903520
Magyarország
India
1 600 44 7737
Ukraine
62 (21) 350 3408
Indonesia
800 4520
(0) 9 830 4848
Jamaica
United States
Venezuela
Viêt Nam
(800) 474-6836
01-800-4746.8368
84 (8) 823 4530
0-800-7112884
0570-000511
+81-3-3335-9800
Fax to:
+65-6275-6707
For Bangladesh, Brunei,
Cambodia, Pakistan, and
Sri Lanka
Placing a call
Call Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
●
●
●
●
Printer model number (located on the front of the printer).
Printer serial number (located on the bottom of the printer).
Computer operating system.
Version of printer driver:
–
Windows PC: To see the printer driver version, right-click the HP icon in the
Windows taskbar and select About.
–
Macintosh: To see the printer driver version, use the Print dialog box.
54
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●
●
Messages displayed on the printer screen or on the computer monitor.
Answers to the following questions:
–
Has the situation you are calling about happened before? Can you recreate
the situation?
–
Did you install any new hardware or software on your computer around the
time that the situation occurred?
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55
Chapter 8
56
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Installing the software
a
The printer comes with optional software you can install on a computer.
After using the Setup Guide instructions to setup the printer hardware, use the instructions in this
section to install the software.
Windows users
Macintosh users
Important: Do not connect the USB cable
Important: Do not connect the USB cable
until you are prompted.
until you are prompted.
HP Image Zone software and full printer
functionality is installed automatically when
you choose the Typical installation of your
HP software.
1
2
3
Insert the HP Photosmart CD into your
computer's CD-ROM drive.
Double-click the HP Photosmart CD
icon.
Double-click the HP Photosmart Install
icon. Follow the onscreen instructions to
install the printer software.
When prompted, connect one end of the
USB cable to the USB port on the back
of the printer, and connect the other end
to the USB port on your computer.
Select the printer in the Print dialog box.
If the printer does not appear in the list,
click Edit Printer List to add the printer.
1
Insert the HP Photosmart CD into your
computer's CD-ROM drive.
2
Click Next and follow the onscreen
instructions. If instructions do not
appear, locate the setup.exe file on the
CD-ROM drive and double-click it. Wait
several minutes while the files load.
4
5
Note If the Found New Hardware
screen appears, click Cancel,
unplug the USB cable, and
restart the installation.
3
4
When prompted, connect one end of the
USB cable to the USB port on the back
of the printer, and connect the other end
to the USB port on your computer.
Follow the onscreen instructions until the
installation is finished and your computer
restarts. When the Congratulations page
appears, click Print a demo page.
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57
Appendix a
58
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Index
removing 21
Symbols/Numerics
control panel
A
menu, printer
Microdrive 19
MultiMediaCard 19
accessories 7, 36
D
digital cameras. see cameras
O
documentation, printer
onscreen Help
B
E
batteries
P
paper
compartment
model
loading 15
maintaining 15, 36
specifications 49
Bluetooth
F
trays
troubleshooting 42
photos
menu settings
H
troubleshooting 44
wireless printer adapter
borderless photos
help. see troubleshooting
help, onscreen
HP direct-printing digital
cameras 29
cropping 26
e-mailing 32
framing 26
index 24
print cartridges,
choosing 16
buttons
I
ink cartridges. see print
cartridges
inserting
C
cameras
printing 28
viewing 24
zooming 26
port
carrying case
model
cartridges. see print cartridges
cleaning
printer 33
CompactFlash 19
computer
J
L
lights
print cartridges
aligning 34
choosing 16
cleaning 33
inserting 17
M
printing from
memory cards
inserting 19
replacing 17
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59
storing 19, 35
testing 34
printer
printer 35
accessories 7, 36
cleaning 33
connecting 31
T
documentation
menu
parts
specifications 49
storing 35
trays, paper
troubleshooting
Bluetooth 44
transporting 36
warnings
printing
from computer
photos 28
thumbnails 24
U
USB
port
specifications 49
Q
V
quality
photos 27
print 28
X
troubleshooting 44
Z
zooming
R
S
SmartMedia 19
specifications 49
storing
60
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Declaration of conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s name and address:
Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA
Regulatory model number:
Declares that the product:
Product name:
SDGOA-0405
Photosmart 370 series (Q3419A)
Photosmart 375 (Q3419A)
Model number(s):
Power adapters:
HP Part # Q3419-60040 (domestic)
HP Part # Q3419-60041 (international)
Conforms to the following product specifications:
Safety: IEC 60950: 3rd Edition: 1999
EN 60950:2000
UL1950/CSA22.1 No.950, 3rd Edition:1995
NOM 019–SFCI-1993
GB4943:2001
EMC:
CISPR 22: 1997 / EN 55022: 1998, Class B
CISPR 24: 1997 / EN 55024: 1998
IEC 61000-3-2: 2000 / EN 61000-3-2: 2000
IEC 61000-3-3/A1: 2001 / EN 61000-3-3/A1: 2001
CNS13438: 1998, VCCI-2
FCC Part 15-Class B/ICES-003, Issue 2
GB9254: 1998
Supplementary Information:
The Product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive
89/336/EEC and carries the CE marking accordingly.
European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger Strasse 140, D-71034
Böblingen Germany. (FAX +49-7031-14-3143)
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