HP TouchSmart tm2 Notebook PC
Maintenance and Service Guide
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
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Safety warning notice
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Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 4
3 Illustrated parts catalog .................................................................................................. 13
4 Removal and replacement procedures ............................................................................ 27
Electrostatic discharge damage .................................................................. 29
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5 Setup Utility (BIOS) ......................................................................................................... 68
6 Specifications ................................................................................................................. 75
Blu-ray ROM DVD RW SuperMulti Double-Layer Drive specifications ........................................... 78
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DVD RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ................................. 79
7 Backup and recovery ...................................................................................................... 80
Recovering from the dedicated recovery partition (select models only) ........................... 85
8 Connector pin assignments ............................................................................................. 86
9 Power cord set requirements .......................................................................................... 90
10 Recycling ...................................................................................................................... 92
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1 Product description
Category
Description
Product Name
Processors
HP TouchSmart tm2 Notebook PC
Intel™ Core™ i5-430UM 1.20-GHz turbo processor (800-MHz FSB, 3-MB L2
cache, 18-W)
Intel Core i3-330UM 1.20-GHz processor (800-MHz FSB, 3-MB L2 cache, 18-W)
Intel Pentium™ U5400 1.20-GHz processor (800-MHz FSB, 2-MB L2 cache, 18-W)
Intel HM55 Express chipset
Chipset
Graphics
ATi Mobility Radeon HD5450 4550 (ATI Park Pro) graphics subsystem with at least
512-MB of dedicated video memory
Support for Blu ray and/or high-definition (HD)-DVD playback with HD decode and
DX11 and HDMI support
Panels
12.1-inch, WXGA (1280 × 800, 16:10 wide aspect ratio), LED BrightView with
Wacom touch-screen (multitouch enabled) and EMR support
Typical brightness: 200 nits
●
●
●
●
Memory
Two SODIMM slots
Customer accessible/upgradable
Dual-channel support
DDR3, 1333-MHz, can be downgraded to 800-MHz
8192-MB total system memory (4096 MB × 2, dual-channel)
6144-MB total system memory (4096 MB + 2048 MB)
4096-MB total system memory (4096 MB × 1; 2048 MB × 2, dual-channel)
3072-MB total system memory (2048 MB + 1024 MB)
2048-MB total system memory (2048 MB × 1; 1024 MB × 2, dual-channel)
●
●
●
Hard drives
Supports all 9.5-mm, 6.35-cm (2.5-inch) hard drives
Serial ATA
Supports Accelerometer hard drive protection
640-GB, 5400-rpm
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Category
Description
500-GB, 7200-rpm
320-GB, 7200-rpm
250-GB, 7200-rpm
Optical drives
Supports only external optical drives
●
●
●
●
12.7-mm tray load
Serial ATA
Blu-ray ROM DVD RW SuperMulti Double-Layer Drive with LightScribe
DVD RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe
Webcam
HP TrueVision low-light VGA camera, fixed (no tilt), with activity light, 640 × 480
by 24 frames per second
Diskette drive
Audio
Supports external USB drive only
●
●
●
●
●
●
HD audio - Dolby Advanced Audio
Integrated subwoofer
Supports Microsoft® premium requirements
Two omni-directional, digital dual array microphones
Beam-forming, echo-cancellation, noise-suppression software
Pavilion-branded Altec Lansing speakers
Ethernet
Wireless
Integrated 10/100/1000 (Gigabit Ethernet) network interface card (NIC)
Integrated wireless local area network (WLAN) options by way of
wireless module (includes two 2.4-GHz antennae in display
assembly):
Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter
Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter
Intel Centrino Wireless-N 1000 802.11b/g 1x2 WiFi Adapter
Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo
Adapter
External media card
Ports
Digital Media Slot, supports Memory Stick, Memory Stick Pro, MultiMediaCard,
Secure Digital Memory Card, and xD-Picture Card.
Audio-in (stereo microphone)
Audio-out (stereo headphone)
High-definition multimedia interface (HDMI) v1.3 supporting 1080p with high-
bandwidth digital content protection (HDCP) key
RJ-45 (Ethernet), includes link and activity lights
USB (3)
2
Chapter 1 Product description
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Category
Description
VGA (Dsub 15 pin) supporting 1920 × 1200 external resolution @ 75 Hz. Disabled
when connected to devices through the expansion port 3. Hot plug, unplug, and
auto detect for correct output to wide-aspect and standard-aspect video.
2-pin 65-W AC power
Docking
Docking support through the expansion port 3. Supports the HP xb3000 Notebook
Expansion Base and the HP Notebook QuickDock.
Keyboard/pointing devices
12.1-inch island-style keyboard with duracoat finish
Taps enabled as default
TouchPad with 2 buttons and two-way scroll supports clickpad and HP-defined
gestures
Wacom 9.0-mm touch-screen pen
6-cell, 62-Wh, 2.80-Ah Li-ion battery
Power requirements
65-W HP Smart AC adapter with localized cable plug support (2-wire plug with
ground pin, supports 2-pin DC connector)
Security
Security cable slot
Fingerprint reader with Digtial Persona software support
Preinstalled:
Operating system
Windows® 7 Home Premium (64-bit)
Windows 7 Professional (64-bit)
End-user replaceable parts:
AC adapter
Serviceability
Battery (system)
Hard drive
Memory module
Optical drive
RTC battery
WLAN module
WWAN module
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2 External component identification
Top components
Display components
Item
(1)
Component
Function
WLAN antennas (2)*
Send and receive wireless signals to communicate with
wireless local area networks (WLAN).
(2)
(3)
(4)
(5)
Internal microphones (2)
Webcam light
Webcam
Record sound.
On: The webcam is in use.
Records video and captures still photographs.
Produce sound.
Speakers (2)
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Item
(6)
Component
Function
Convertible hinge
Swivels the display and converts the computer from
traditional notebook mode to slate mode or from slate
mode to notebook mode. In slate mode, the display is
rotated and folded flat, so that you can view content
while carrying the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Keys
Item
(1)
Component
Function
esc key
Displays system information when pressed in
combination with the fn key.
(2)
fn key
Executes frequently used system functions when pressed
in combination with an arrow key or the esc key.
(3)
(4)
(5)
Windows logo key
Windows applications key
Action keys
Displays the Windows Start menu.
Displays a shortcut menu for items beneath the cursor.
Execute frequently used system functions.
Top components
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Lights
Item
Component
Description
(1)
(2)
(3)
Caps lock light
Mute light
White: Caps lock is on.
Amber: Computer sound is off.
●
Wireless light
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/
or a Bluetooth device, is on.
NOTE: Wireless devices are enabled at the
factory.
●
●
●
Amber: All wireless devices are off.
Amber: The TouchPad is off.
Off: The TouchPad is on.
(4)
TouchPad off indicator
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TouchPad components
Item
(1)
Component
Function
TouchPad off indicator
To turn the TouchPad zone on and off, quickly double-
tap the TouchPad off indicator.
NOTE: When the TouchPad zone is active, the light is
off.
(2)
(3)
(4)
Left TouchPad button
Right TouchPad button
TouchPad zone
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Moves the pointer and selects or activates items on the
screen.
Top components
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Front components
Component
Function
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
Rear components
Item
(1)
Component
Function
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
(2)
(3)
External monitor port
RJ-45 (network) jack
Connects an external VGA monitor or projector.
Connects a network cable.
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Left-side components
Item
(1)
Component
Function
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(2)
HDMI port
USB port
Connects an optional video or audio device, such as a
high-definition television, or any compatible digital or
audio component.
(3)
(4)
Connects an optional USB device.
Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone.
NOTE: When a device is connected to the jack, the
device speakers are disabled.
●
●
(5)
Drive light
Blinking white: The hard drive is being accessed.
Amber: HP ProtectSmart Hard Drive Protection has
temporarily parked the hard drive.
(6)
(7)
Pen tether hole
Pen holder
Connects the pen tether.
Holds the digitizer pen.
Left-side components
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Right-side components
Item
(1)
Component
Function
Fingerprint reader (select models only)
Allows a fingerprint logon to Windows instead of a
password logon.
(2)
(3)
Rotate button
Power light
Rotates the screen image counterclockwise to 4
orientations: landscape primary, portrait primary,
landscape secondary, and portrait secondary.
●
●
●
●
White: The computer is on.
Blinking white: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
(4)
Power switch
When the computer is off, slide the power switch
to turn on the computer.
●
●
●
When the computer is on, briefly slide the power
switch to exit Sleep.
When the computer is in the Sleep state, briefly
slide the power switch to exit Sleep.
When the computer is in Hibernation, briefly slide
the power switch to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, slide and hold the
power switch for at least 5 seconds to turn off the
computer.
To learn more about your power settings, select Start
> Control Panel > System and Security >
Power Options.
●
●
(5)
Wireless light
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
NOTE: Wireless devices are enabled at the
factory.
Amber: All wireless devices are off.
10 Chapter 2 External component identification
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Item
(6)
Component
Function
Wireless button
Turns the wireless feature on or off, but does not
establish a wireless connection.
NOTE: A wireless network must be set up in order to
establish a wireless connection.
(7)
Digital Media Slot
Supports the following digital card formats:
●
●
●
●
●
Memory Stick
Memory Stick Pro
MultiMediaCard
Secure Digital Memory Card
xD-Picture Card
(8)
(9)
USB ports (2)
Battery light
Connect optional USB devices.
●
●
Off: The computer is running on battery power.
Blinking amber: The battery has reached a low
battery level, a critical battery level, or there is a
battery error.
●
●
Amber: A battery is charging.
White: The computer is connected to external
power and the battery is fully charged.
(10)
Power connector
Connects an AC adapter.
Right-side components
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Bottom components
Item
Component
Function
(1)
(2)
Battery release latch
Battery bay
Releases the battery from the battery bay.
Holds the battery and contains the SIM slot.
NOTE: The battery is preinstalled in the battery bay
at the factory.
(3)
Vents (4)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(4)
(5)
Hard drive bay
Holds the hard drive.
Memory module compartment
Contains the memory module slots, WLAN module slot,
and holds the RTC battery.
12 Chapter 2 External component identification
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3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n): This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
(4) Model description: This is the number used to locate documents, drivers, and support for
the computer.
(5) Warranty period: This number describes the duration of the warranty period for the computer.
Service tag
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Item
(1)
Description
Spare part number
12.1-inch, WXGA, BrightView, LED touch-screen display assembly
(includes Web camera and cable, microphones and cables, fingerprint reader and
cable, WLAN antenna cables, and WWAN antenna cables)
611492-001
Display assembly subcomponents (not illustrated):
Display bezel
592956-001
592960-001
592959-001
611494-001
592958-001
592955-001
592962-001
Web camera/microphone module (includes cable)
Fingerprint reader board (includes cable)
Reset board (includes cable)
Speakers (include cable)
Display enclosure
Display Screw Kit
(2)
Keyboard (includes cable and 2 retention clips):
For use in Belgium
584161-A41
584161-201
584161-121
584161-DH1
584161-051
584161-041
584161-DJ1
584161-BB1
584161-061
584161-161
584161-B31
584161-131
584161-251
584161-171
584161-AD1
584161-071
584161-BG1
584161-AB1
584161-281
584161-141
584161-031
For use in Brazil
For use in Canada
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Israel
For use in Italy
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Russia
For use in Saudi Arabia
For use in South Korea
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
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Item
(3)
Description
Spare part number
For use in the United States
584161-001
Top cover (includes TouchPad and TouchPad cable, caps lock light board and cable, 592964-001
and top cover bumper pads)
Plastics Kit, includes:
592971-001
(4a)
(4b)
(4c)
(5)
Display hinge cover
Memory module compartment cover (includes 2 captive screws, secured with C-clips)
Hard drive cover (includes 2 captive screws, secured with C-clips)
Pen
593028-001
592972-001
(6a)
(6b)
(7)
Pen holder (includes pen eject assembly)
Pen eject assembly
Power switch board (includes cable)
Cable Kit, includes:
611498-001
613451-001
(8)
Bluetooth module cable
(9)
Bluetooth module
537921-001
(10)
System board (includes replacement thermal material):
Equipped with discrete graphics subsystem and Intel Core i5-430UM 1.20-GHz turbo
processor (800-MHz FSB, 3-MB L2 cache, 18-W)
611491-001
611489-001
611487-001
611490-001
611488-001
Equipped with discrete graphics subsystem and Intel Core i3-330UM 1.20-GHz
processor (800-MHz FSB, 3-MB L2 cache, 18-W)
Equipped with discrete graphics subsystem and Intel Pentium U5400 1.20-GHz
processor (800-MHz FSB, 2-MB L2 cache, 18-W)
Equipped with UMA graphics subsystem and Intel Core i5-430UM 1.20-GHz turbo
processor (800-MHz FSB, 3-MB L2 cache, 18-W)
Equipped with UMA graphics subsystem and Intel Core i3-330UM 1.20-GHz
processor (800-MHz FSB, 3-MB L2 cache, 18-W)
Equipped with UMA graphics subsystem and Intel Pentium U5400 1.20-GHz processor 611486-001
(800-MHz FSB, 2-MB L2 cache, 18-W)
(11)
(12)
Fan
592970-001
Heat sink (includes replacement thermal material):
For use only on computer models equipped with discrete graphics subsystem
For use only on computer models equipped with UMA graphics subsystem
Power connector and cable
611499-001
611500-001
592967-001
611496-001
592966-001
592965-001
(13)
(14)
Base enclosure (includes 2 battery release latches, and 4 rubber feet)
Rubber Kit (not illustrated, includes 4 base enclosure rubber feet and pen cover)
RTC battery (includes cable and double-sided tape)
(15)
Computer major components
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Item
(16)
Description
Spare part number
Memory modules (PC3, 1066-MHz):
4096-MB
599092-001
598856-001
598859-001
248-MB
1024-MB
(17)
WLAN module:
Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter for use in Canada,
the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin Islands, and the United States
580101-001
580101-002
Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter for use in Afghanistan, Albania,
Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba,
Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados,
Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil,
the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon,
Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile,
Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,
Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt,
El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France,
French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece,
Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras,
Hong Kong, Hungary, Iceland, India, Ireland, Italy, the Ivory Coast, Jamaica, Jordan,
Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Madagascar, Malawi, the Maldives, Mali, Malta,
the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco,
Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal,
the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman,
Pakistan, Palau, Panama, Papua New Guinea, Paraguay,
the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico,
the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino,
Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone,
Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, Spain,
Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname,
Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga,
Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda,
the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Venezuela,
Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter
Intel Centrino Wireless-N 1000 802.11b/g 1x2 WiFi Adapter
Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter
Hard drive (includes hard drive bracket, hard drive connector, and Mylar cover):
640-GB, 5400-rpm
593836-001
593530-001
602992-001
(18)
611495-001
584381-001
584380-001
584379-001
500-GB, 7200-rpm
320-GB, 7200-rpm
250-GB, 7200-rpm
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Plastics Kit
Item
Description
Spare part number
Plastics Kit, includes:
592971-001
(1)
(2)
(3)
Display hinge cover
Memory module compartment cover (includes 2 captive screws, secured with C-clips)
Hard drive cover (includes 1 rubber foot and 2 captive screws, secured with C-clips)
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Mass storage devices
Item
(1)
Description
Spare part number
Hard drive (includes hard drive bracket and Mylar cover):
640-GB, 5400-rpm
611495-001
584381-001
584380-001
584379-001
584382-001
500-GB, 7200-rpm
320-GB, 7200-rpm
250-GB, 7200-rpm
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, Mylar
cover, and hard drive screws)
(2)
External optical drive (includes bezel, bracket, and cable):
Blu-ray ROM DVD RW SuperMulti Double-Layer Drive with LightScribe
DVD RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe
584384-001
584383-001
Mass storage devices
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Miscellaneous parts
Description
Spare part number
AC adapter:
65-W RC/V HP Smart AC adapter
65-W RC/V EM HP Smart AC adapter
HP protective sleeve
Power cords:
609939-001
609948-001
598207-001
For use in Argentina
490371-D01
490371-011
For use in Australia
For use in Brazil
490371-201 and
490371-202
For use in Denmark
490371-081
490371-021
490371-D61
490371-BB1
490371-061
490371-001
490371-AA1
490371-AD1
490371-111
490371-AB1
490371-031
592973-001
371693-001
For use in Europe, the Middle East, and Africa (excluding South Africa)
For use in India
For use in Israel
For use in Italy
For use in North America
For use in the People's Republic of China
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in the United Kingdom and Singapore
Screw Kit
Wired headset with volume control
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Sequential part number listing
Spare part
number
Description
371693-001
490371-001
490371-011
490371-021
490371-031
490371-061
490371-081
490371-111
490371-201
490371-202
490371-AA1
490371-AB1
490371-AD1
490371-BB1
490371-D01
490371-D61
537921-001
Wired headset with volume control
Power cord for use in North America
Power cord for use in Australia
Power cord for use in Europe, the Middle East, and Africa (excluding South Africa)
Power cord for use in the United Kingdom and Singapore
Power cord for use in Italy
Power cord for use in Denmark
Power cord for use in Australia
Power cord for use in Brazil
Power cord for use in Brazil
Power cord for use in the People's Republic of China
Power cord for use in Taiwan
Power cord for use in South Korea
Power cord for use in Israel
Power cord for use in Argentina
Power cord for use in India
Bluetooth module
NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth
module cable is included in the Cable Kit, spare part number 613451-001.
580101-001
Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter for use in Canada, the Cayman Islands, Guam,
Puerto Rico, the U.S. Virgin Islands, and the United States
Sequential part number listing
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Spare part
number
Description
580101-002
Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra,
Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas,
Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina,
Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon,
Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile, Colombia, Comoros,
the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica,
the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,
Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar,
Greece, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong,
Hungary, Iceland, India, Ireland, Italy, the Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos,
Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi,
the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia,
Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Netherlands,
New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea,
Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico,
the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe,
Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia,
the Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia,
St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania,
Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda,
the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen, Zaire,
Zambia, and Zimbabwe
584161-001
584161-031
584161-041
584161-051
584161-061
584161-071
584161-121
584161-131
584161-141
584161-161
584161-171
584161-201
584161-251
584161-281
584161-A41
584161-AB1
584161-AD1
584161-B31
584161-BB1
Keyboard for use in the United States (includes cable and 2 retention clips)
Keyboard for use in the United Kingdom (includes cable and 2 retention clips)
Keyboard for use in Germany (includes cable and 2 retention clips)
Keyboard for use in France (includes cable and 2 retention clips)
Keyboard for use in Italy (includes cable and 2 retention clips)
Keyboard for use in Spain (includes cable and 2 retention clips)
Keyboard for use in French Canada (includes cable and 2 retention clips)
Keyboard for use in Portugal (includes cable and 2 retention clips)
Keyboard for use in Turkey (includes cable and 2 retention clips)
Keyboard for use in Latin America (includes cable and 2 retention clips)
Keyboard for use in Saudi Arabia (includes cable and 2 retention clips)
Keyboard for use in Brazil (includes cable and 2 retention clips)
Keyboard for use in Russia (includes cable and 2 retention clips)
Keyboard for use in Thailand (includes cable and 2 retention clips)
Keyboard for use in Belgium (includes cable and 2 retention clips)
Keyboard for use in Taiwan (includes cable and 2 retention clips)
Keyboard for use in South Korea (includes cable and 2 retention clips)
Keyboard for use in the Netherlands (includes cable and 2 retention clips)
Keyboard for use in Israel (includes cable and 2 retention clips)
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Spare part
number
Description
584161-BG1
584161-DH1
584161-DJ1
584379-001
584380-001
584381-001
584382-001
584383-001
Keyboard for use in Switzerland (includes cable and 2 retention clips)
Keyboard for use in Denmark, Finland, and Norway (includes cable and 2 retention clips)
Keyboard for use in Greece (includes cable and 2 retention clips)
320-GB, 7200-rpm hard drive (includes hard drive bracket and Mylar cover)
250-GB, 7200-rpm hard drive (includes hard drive bracket and Mylar cover)
160-GB, 7200-rpm hard drive (includes hard drive bracket and Mylar cover)
Hard Drive Hardware Kit (includes hard drive bracket, Mylar cover, and hard drive screws)
DVD RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe external drive (includes bezel,
bracket, and cable)
584384-001
Blu-ray ROM DVD RW SuperMulti Double-Layer Drive with LightScribe external drive (includes bezel,
bracket, and cable)
586021-001
592955-001
592956-001
592958
6-cell, 62-Wh, 2.8-Ah, Li-ion battery
Display enclosure
Display bezel
Speakers (include cable)
-001
592959-001
592960-001
592962-001
592964-001
Fingerprint reader board (includes cable)
Web camera/microphone module (includes cable)
Display Screw Kit
Top cover (includes TouchPad and TouchPad cable, caps lock light board and cable, and top cover bumper
pads)
592965-001
592966-001
592967-001
592970-001
592971-001
RTC battery (includes cable and double-sided tape)
Rubber Kit (includes 4 base enclosure rubber feet, pen cover, and RJ45 cover)
Power connector and cable
Fan
Plastics Kit
592972-001
592973-001
593028-001
593530-001
593836-001
598207-001
Pen holder and pen eject assembly
Screw Kit
Pen
Intel Centrino Wireless-N 1000 802.11b/g 1x2 WiFi Adapter for use in all countries and regions
Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter
HP protective sleeve
Sequential part number listing
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Spare part
number
Description
598856-001
598859-001
599092-001
602992-001
609939-001
609948-001
611486-001
4096-MB memory module (PC3, 1066-MHz)
2048-MB memory module (PC3, 1066-MHz)
1024-MB memory module (PC3, 1066-MHz)
Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter
65-W RC/V HP Smart AC adapter
65-W RC/V EM HP Smart AC adapter
System board equipped with UMA graphics subsystem and Intel Pentium U5400 1.20-GHz processor (800-
MHz FSB, 2-MB L2 cache, 18-W; includes replacement thermal material)
611487-001
611488-001
611489-001
611490-001
611491-001
611492-001
System board equipped with discrete graphics subsystem and Intel Pentium U5400 1.20-GHz processor
(800-MHz FSB, 2-MB L2 cache, 18-W; includes replacement thermal material)
System board equipped with UMA graphics subsystem and Intel Core i3-330UM 1.20-GHz processor (800-
MHz FSB, 3-MB L2 cache, 18-W; includes replacement thermal material)
System board equipped with discrete graphics subsystem and Intel Core i3-330UM 1.20-GHz processor
(800-MHz FSB, 3-MB L2 cache, 18-W; includes replacement thermal material)
System board equipped with UMA graphics subsystem and Intel Core i5-430UM 1.20-GHz turbo processor
(800-MHz FSB, 3-MB L2 cache, 18-W; includes replacement thermal material)
System board equipped with discrete graphics subsystem and Intel Core i5-430UM 1.20-GHz turbo
processor (800-MHz FSB, 3-MB L2 cache, 18-W; includes replacement thermal material)
12.1-inch, WXGA, BrightView, LED touch-screen display assembly (includes Web camera and cable,
microphones and cables, fingerprint reader and cable, WLAN antenna cables, and WWAN antenna
cables)
611494-001
611495-001
611496-001
611498-001
611499-001
Reset board (includes cable)
160-GB, 7200-rpm hard drive (includes hard drive bracket and Mylar cover)
Base enclosure (includes 2 battery release latches, and 4 rubber feet)
Power switch board (includes cable)
Heat sink for use only with computer models equipped with discrete graphics subsystem (includes
replacement thermal material)
611500-001
613451-001
Heat sink for use only with computer models equipped with UMA graphics subsystem (includes replacement
thermal material)
Cable Kit (includes the Bluetooth module cable)
26 Chapter 3 Illustrated parts catalog
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4 Removal and replacement
procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
●
●
Magnetic screwdriver
Phillips P0 and P1 screwdrivers
Flat-bladed screwdriver
Service considerations
The following sections include some of the considerations that you should keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
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Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
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Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
12,000 V
6,000 v
15,000 V
5,000 V
800 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
700 V
400 V
11,500 V
14,500 V
26,500 V
21,000 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
●
●
●
●
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
●
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
safe materials.
●
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
●
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm 10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive strips must
be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
Antistatic plastic
Bags
1,500 V
7,500 V
5,000 V
Carbon-loaded plastic
Metallized laminate
Floor mats
Floor mats
Preliminary replacement requirements
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Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 56?? screws that must be removed, replaced, or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n): This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
(4) Model description: This is the number used to locate documents, drivers, and support for
the computer.
(5) Warranty period: This number describes the duration of the warranty period for the computer.
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Component replacement procedures
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Computer feet
The computer feet are adhesive-backed rubber pads. There are four computer feet that adhere to the
computer base enclosure. The feet (1) on the front edge of the computer are round. The feet (2) on the
rear edge of the computer are oblong and wedge-shaped. The computer feet are available in the
Rubber Kit, spare part number 592966-001.
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Battery
Description
Spare part number
6-cell, 62-Wh, 2.8-Ah, Li-ion battery
586021-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Remove the battery:
1. Turn the computer upside down, with the front toward you.
2. Slide the battery lock latch (1), and then release it. (The battery disengages from the computer.)
3. Remove the battery (2) by lifting the front edge, and then swinging it up and back.
To install a battery, slide the battery into the battery bay until you hear a click.
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Pen
Description
Spare part number
Pen
593028-001
Before removing the pen, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Remove the pen:
1. Position the computer with the left side toward you.
2. Press in on the pen (1) to release it from the pen holder.
3. Remove the pen (2) from the pen holder.
Reverse this procedure to install the pen.
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Hard drive
NOTE: The hard drive spare part kit includes a hard drive bracket, hard drive connector, and Mylar
cover.
Description
Spare part number
640-GB, 5400-rpm
611495-001
584381-001
584380-001
584379-001
584382-001
500-GB, 7200-rpm
320-GB, 7200-rpm
250-GB, 7200-rpm
Hard Drive Hardware Kit (includes hard drive bracket and hard drive screws)
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Remove the hard drive:
1. Position the computer with the front toward you.
2. Loosen the two Phillips PM2.0×5.0 captive screws that secure the hard drive cover to
the computer.
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3. Lift the rear edge of the hard drive cover, and then swing it up and forward.
4. Remove the hard drive cover.
NOTE: The hard drive cover is included in the Plastics Kit, spare part number 592971-001.
5. Grasp the Mylar tab on the hard drive and slide the hard drive (1) to the left to disconnect it from
the system board.
6. Remove the hard drive (2) from the hard drive bay.
7. If it is necessary to remove the hard drive shield, remove the two Phillips PM3.0×3.0 hard drive
shield screws (1) from each side of the hard drive.
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8. Lift the shield (2) straight up to remove it from the hard drive.
Reverse this procedure to reassemble and install the hard drive.
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Memory module
Description
Spare part number
4096-MB (DDR3, PC3, 1066-MHz)
599092-001
598856-001
598859-001
2048-MB (DDR3, PC3, 1066-MHz)
1024-MB (DDR3, PC3, 1066-MHz)
Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Remove the memory module:
1. Position the computer with the front toward you.
2. Loosen the two Phillips PM2.0×5.0 captive screws that secure the memory module compartment
cover to the computer.
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3. Lift the left side of the cover, and then swing it up and to the right.
4. Remove the memory module compartment cover.
NOTE: The memory module compartment cover is included in the Plastics Kit, spare part number
592971-001.
5. Pull away the retention clips on each side of the memory module to release the memory module.
(The memory module tilts up.)
CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch
the components on the memory module.
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6. Grasp the edge of the memory module, and gently pull it out of the memory module slot.
Reverse this procedure to install a memory module.
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WLAN module
Description
Spare part number
Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter for use in Canada, the Cayman Islands, Guam,
Puerto Rico, the U.S. Virgin Islands, and the United States
580101-001
Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, 580101-002
Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan,
the Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia,
Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso,
Burundi, Cameroon, Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile,
Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark,
Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador,
Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia,
Georgia, Germany, Ghana, Gibraltar, Greece, Guadeloupe, Guam, Guatemala, Guinea, Guinea-
Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Italy,
the Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia,
Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, the Maldives, Mali, Malta,
the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia,
Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Netherlands, New Zealand,
Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea,
Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico,
the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe,
Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia,
the Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia,
St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan,
Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda,
the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen,
Zaire, Zambia, and Zimbabwe
Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter
593836-001
593530-001
602992-001
Intel Centrino Wireless-N 1000 802.11b/g 1x2 WiFi Adapter
Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Remove the WLAN module:
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CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore computer functionality, and then contact technical support through Help and Support.
1. Disconnect the WLAN antenna cables from the WLAN module.
NOTE: The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The
white WLAN antenna cable is connected to the WLAN module “Aux” terminal.
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2. Remove the two Phillips PM2.0×4.0 screws that secure the WLAN module to the system board.
(The edge of the module opposite the slot rises away from the computer.)
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3. Pull the WLAN module away from the slot at an angle and remove it.
Reverse this procedure to install a WLAN module.
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RTC battery
Description
Spare part number
RTC battery (includes cable and double-sided tape)
592965-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Release the RTC battery (2) from the system board. (The RTC battery is attached to the system
board by double-sided tape.)
Reverse this procedure to install the RTC battery.
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Top cover
Description
Spare part number
Top cover (includes TouchPad and TouchPad cable, caps lock light board and cable, and top
cover bumper pads)
592964-001
Before removing the top cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Remove the top cover:
1. Remove the two front rubber feet (1). The computer feet are available in the Rubber Kit, spare part
number 592966-001.
2. Remove the 17 Phillips PM2.5×6.0 screws (2) that secure the top cover to the computer.
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3. Remove the two Phillips PM2.0×4.0 screws in the battery bay that secure the top cover to the
computer.
4. Turn the computer right-side up, with the front toward you.
5. Lift the front edge of the top cover (1) until it rests at an angle.
6. Release the zero insertion force (ZIF) connector to which the TouchPad cable is connected and
disconnect the TouchPad cable (2) from the system board.
7. Release the ZIF connector to which the keyboard cable is connected and disconnect the keyboard
cable (3) from the system board.
8. Remove the top cover.
Reverse this procedure to install the top cover.
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Keyboard
NOTE: The keyboard spare part kit includes a cable and 2 retention clips.
Country or region
Spare part number Country or region
Spare part number
584161-131
584161-251
584161-171
584161-AD1
584161-071
584161-111
584161-AB1
584161-281
584161-141
584161-031
584161-001
Belgium
584161-A41
584161-201
584161-121
584161-DH1
584161-051
584161-041
584161-DJ1
584161-BB1
584161-061
584161-161
584161-B31
Portugal
Brazil
Russia
Canada
Saudi Arabia
South Korea
Spain
Denmark, Finland, and Norway
France
Germany
Greece
Switzerland
Taiwan
Israel
Thailand
Italy
Turkey
Latin America
The Netherlands
The United Kingdom
The United States
Before removing the keyboard, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Remove the keyboard:
1. Turn the top cover upside down, with the front toward you.
2. Release the two tabs (1) built into the keyboard shielding.
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3. Remove the two retention clips (2) by sliding them toward the back of the top cover.
4. Turn the top cover right-side up, with the front toward you.
5. Lift the rear edge of the keyboard (1) until it rests at an angle.
6. Slide the keyboard back (2) until the four tabs on the bottom edge of the keyboard are clear of
the openings in the top cover.
7. Release the keyboard cable (3) from the opening in the top cover.
8. Remove the keyboard.
Reverse this procedure to install the keyboard.
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Pen holder and eject assembly
Description
Spare part number
Pen holder and eject assembly
592972-001
Before removing the pen holder and eject assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
5. Remove the following components:
Remove the pen holder and eject assembly:
1. Remove the three Phillips PM2.0×4.0 screws (1) that secure the pen holder and eject assembly to
the base enclosure.
2. Remove the pen holder (2) and eject assembly (3) from the base enclosure.
Reverse this procedure to install the pen holder and eject assembly.
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Bluetooth module
NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth
module cable is available using spare part number 613451-001.
Description
Spare part number
Bluetooth module
537921-001
Before removing the Bluetooth module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
5. Remove the following components:
Remove the Bluetooth module:
1. Disconnect the Bluetooth module cable (1) from the system board.
2. Release the Bluetooth module (2) from the slot built into the base enclosure.
Reverse this procedure to install the Bluetooth module.
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Power switch board
Description
Spare part number
Power switch board (includes cable)
611498-001
Before removing the power switch board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
5. Remove the following components:
Remove the power switch board:
1. Release the ZIF connector to which the power switch board cable is connected, and then
disconnect the power switch board cable (1) from the system board.
2. Remove the power switch board (2) from the slot built into the base enclosure.
Reverse this procedure to install the power switch board.
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Display assembly
Description
Spare part number
12.1-inch, WXGA, BrightView, LED touch-screen display assembly (includes Web camera and cable, 611492-001
microphones and cables, fingerprint reader and cable, WLAN antenna cables, and WWAN antenna
cables)
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Remove the display assembly:
1. Close the computer and turn it upside down, with the rear panel toward you.
2. Remove the two Phillips PM2.0×4.0 screws that secure the display hinge cover to the computer.
3. Turn the computer display-side up, with the rear panel toward you.
4. Open the computer display to the upright position and rotate the display (1) 90-degrees
clockwise.
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5. Remove the display hinge cover (2).
NOTE: The display hinge cover is included in the Plastics Kit, spare part number 592971-001.
6. Position the computer with the front toward you.
7. Release the tape (1) that secures the WLAN antenna cables to the system board.
8. Release the grounding tape (2) that grounds the WLAN antenna cables to the base enclosure.
9. Release the WLAN antenna cables (3) from the opening in the system board.
10. Release the grounding tape (1) that grounds the webcamera cable to the base enclosure.
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11. Disconnect the webcamera cable (2) from the system board.
12. Release the grounding tape (1) that grounds the display panel cable to the base enclosure.
13. Disconnect the display panel cable (2) from the system board.
14. Release the tape (1) that secures the wireless module antenna cables to the system board.
15. Release the grounding tape (2) that grounds the wireless module antenna cables to the base
enclosure.
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16. Release the wireless module antenna cables (3) from the opening in the system board.
CAUTION: Support the display assembly when removing the following screws. Failure to
support the display assembly can result in damage to the display assembly and other computer
components.
17. Remove the four Phillips PM2.5×6.0 screws (1) that secure the display assembly to the computer.
18. Lift the display assembly (2) straight up and remove it.
Reverse this procedure to install the display assembly.
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System board
NOTE: The system board spare part kit includes replacement thermal material.
Description
Spare part number
Equipped with discrete graphics subsystem and Intel Core i5-430UM 1.20-GHz turbo processor
(800-MHz FSB, 3-MB L2 cache, 18-W)
611491-001
Equipped with discrete graphics subsystem and Intel Core i3-330UM 1.20-GHz processor (800-MHz 611489-001
FSB, 3-MB L2 cache, 18-W)
Equipped with discrete graphics subsystem and Intel Pentium U5400 1.20-GHz processor (800-MHz
FSB, 2-MB L2 cache, 18-W)
611487-001
611490-001
611488-001
611486-001
Equipped with UMA graphics subsystem and Intel Core i5-430UM 1.20-GHz turbo processor (800-
MHz FSB, 3-MB L2 cache, 18-W)
Equipped with UMA graphics subsystem and Intel Core i3-330UM 1.20-GHz processor (800-MHz
FSB, 3-MB L2 cache, 18-W)
Equipped with UMA graphics subsystem and Intel Pentium U5400 1.20-GHz processor (800-MHz
FSB, 2-MB L2 cache, 18-W)
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
7. Remove the following components:
When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
●
●
●
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●
●
Remove the system board:
1. Disconnect the Bluetooth module cable (1) from the system board.
2. Release the ZIF connector to which the power switch board cable is connected, and disconnect the
power switch board cable (2) from the system board.
3. Remove the four Phillips PM2.5×4.0 screws (1) that secure the system board to the base
enclosure.
4. Remove the two Phillips PM2.5×4.0 screws (2) that secure the power connector to the base
enclosure.
5. Release the power connector (3) from the base enclosure.
6. Use the hard drive connector (1) to lift the right side of the system board (2) until it rests at an
angle.
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7. Remove the system board (3) by sliding it up and to the right.
NOTE: After removing the system board, it may be necessary to replace the RJ-45 connector cover.
The RJ-45 connector cover is included in the Plastics Kit, spare part number 592971-001.
Reverse this procedure to install the system board.
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Power connector and cable
Description
Spare part number
Power connector and cable
592967-001
Before removing the power connector and cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
5. Remove the following components:
Remove the power connector and cable:
1. Turn the system board upside down, with the rear toward you.
2. Disconnect the power connector and cable from the system board.
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Reverse this procedure to install the power connector and cable.
Fan
Description
Spare part number
Fan
592970-001
NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side
and rear panel of the computer.
The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is
designed to turn on automatically when high temperature conditions exist. These conditions are affected
by high external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
5. Remove the following components:
Remove the fan:
1. Turn the system board upside down, with the rear toward you.
2. Disconnect the fan cable (1) from the system board.
3. Remove the two Phillips PM2.5×6.0 screws (2) that secure the fan to the system board.
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4. Remove the fan (3).
Reverse this procedure to install the fan.
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Description
Spare part number
611499-001
For use only on computer models equipped with discrete graphics subsystem
For use only on computer models equipped with UMA graphics subsystem
611500-001
Before removing the heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
5. Remove the following components:
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Remove the heat sink:
1. Turn the system board upside down, with the rear toward you.
NOTE: Steps 2 and 3 apply only to computer models equipped with a discrete graphics
subsystem. See steps 4 and 5 for heat sink removal instructions for computer models equipped
with a UMA graphics subsystem.
2. Following the 1, 2, 3, 4, 5, 6 sequence stamped into each section of the heat sink, loosen the six
Phillips PM2.5×10.0 captive screws (1) that secure the heat sink to the system board.
3. Remove the heat sink (2).
NOTE: Steps 4 and 5 apply only to computer models equipped with a UMA graphics
subsystem. See steps 2 and 3 for heat sink removal instructions for computer models equipped
with a discrete graphics subsystem.
4. Following the 1, 2, 3, 4 sequence stamped into each section of the heat sink, loosen the four
Phillips PM2.5×10.0 captive screws (1) that secure the heat sink to the system board.
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5. Remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system
board components, it may be necessary to move the heat sink from side to side to detach the assembly.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the
system board each time the heat sink is removed. Thermal pads are used on the video processor (1)
and the heat sink section (2) that services it, and the PCH chip (3) and the heat sink section (4) that
services it. Thermal paste is used on the processor (5) and the heat sink section (6) that services it.
Replacement thermal material is included with all system board and heat sink spare part kits.
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NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system
board components, it may be necessary to move the heat sink from side to side to detach the assembly.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the
system board each time the heat sink is removed. Thermal pads are used on the PCH chip (1) and the
heat sink section (2) that services it. Thermal paste is used on the processor (3) and the heat sink
section (4) that services it. Replacement thermal material is included with all system board and heat
sink spare part kits.
Reverse this procedure to install the heat sink.
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5 Setup Utility (BIOS)
Starting Setup Utility
Setup Utility is a ROM-based information and customization utility that can be used even when your
Windows operating system is not working.
The utility reports information about the computer and provides settings for startup, security, and other
preferences.
To start Setup Utility:
▲
Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for
Startup Menu” message is displayed in the lower-left corner of the screen, press f10.
– or –
1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for
Startup Menu” message is displayed in the lower-left corner of the screen, press esc.
2. When the Startup Menu is displayed, press f10.
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Using Setup Utility
Changing the language of Setup Utility
The following procedure explains how to change the language of Setup Utility. If Setup Utility is not
already running, begin at step 1. If Setup Utility is already running, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for
Startup Menu” message is displayed in the lower-left corner of the screen, press f10.
– or –
Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for
Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the
Startup Menu is displayed, press f10.
2. Use the arrow keys to select System Configuration > Language, and then press enter.
3. Use the arrow keys to select a language, and then press enter.
4. When a confirmation prompt with your language selected is displayed, press enter.
5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press enter.
Your change goes into effect immediately.
Navigating and selecting in Setup Utility
Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and
selection are by keystroke.
●
●
To choose a menu or a menu item, use the arrow keys.
To choose an item in a list or to toggle a field, for example an Enable/Disable field, use either the
arrow keys or f5 or f6.
●
●
●
To select an item, press enter.
To close a text box or return to the menu display, press esc.
To display additional navigation and selection information while Setup Utility is open, press f1.
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Display system information
The following procedure explains how to display system information in Setup Utility. If Setup Utility is
not open, begin at step 1. If Setup Utility is open, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for
Startup Menu” message is displayed in the lower-left corner of the screen, press f10.
– or –
Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for
Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the
Startup Menu is displayed, press f10.
2. Select the Main menu. System information such as the system time and date, and identification
information about the computer is displayed.
3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit
Discarding Changes, and then press enter.
Restoring default settings in Setup Utility
The following procedure explains how to restore the Setup Utility default settings. If Setup Utility is not
already running, begin at step 1. If Setup Utility is already running, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for
Startup Menu” message is displayed in the lower-left corner of the screen, press f10.
– or –
Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for
Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the
Startup Menu is displayed, press f10.
2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter.
3. When the Setup Confirmation is displayed, press enter.
4. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press enter.
The Setup Utility default settings go into effect when the computer restarts.
NOTE: Your password, security, and language settings are not changed when you restore the factory
default settings.
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Exiting Setup Utility
You can exit Setup Utility with or without saving changes.
●
To exit Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Saving Changes, and then press enter.
●
To exit Setup Utility without saving your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Discarding Changes, and then press enter.
After either choice, the computer restarts in Windows.
Setup Utility menus
The menu tables in this section provide an overview of Setup Utility options.
NOTE: Some of the Setup Utility menu items listed in this section may not be supported by your
computer.
Main menu
Select
To do this
●
●
●
System information
View and change the system time and date.
View identification information about the computer.
View specification information, such as processor
information, memory size, and system BIOS.
Security menu
Select
To do this
Administrator password
Power-On Password
Enter, change, or delete an administrator password.
Enter, change, or delete a power-on password.
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System Configuration menu
Select
To do this
Language
Change the Setup Utility language.
Virtualization Technology (select models only)
LAN Power Saving
Enable/disable the processor Virtualization Technology.
Enable/disable the LAN power saving. Reduces the power
consumption of the LAN controller.
Fan Always On
Enabled/disable Fan Always On. When enabled, the
computer fan will always be on.
Action Keys Mode
Boot Options
Enable/disable the Action Keys.
Set the following boot options:
●
POST Hot Key Delay (sec.)―Set the delay for the user to
press hotkeys in intervals of 5 seconds each (0, 5, 10,
15, 20).
●
●
Floppy Boot―Enable/disable boot from diskette.
Internal Network Adapter Boot―Enable/disable boot
from external Network Adapter.
●
Boot Order―Set the boot order for:
◦
◦
◦
◦
◦
Notebook Hard Drive
USB Diskette on Key/USB Hard Disk
USB CD/DVD ROM Drive
USB Floppy
Network Adapter
Diagnostics menu
Select
To do this
Primary Hard Disk Self Test
Memory Test
Run a comprehensive self-test on the hard drive.
Run a diagnostic test on the system memory.
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Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS
To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+esc (if you are already in Windows) or by opening Setup Utility.
To use Setup Utility for displaying BIOS information:
1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for
Startup Menu” message is displayed in the lower-left corner of the screen, press f10.
2. If Setup Utility does not open with the system information displayed, use the arrow keys to select
the Main menu.
When the Main menu is selected, BIOS and other system information is displayed.
3. To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then
press enter.
Downloading a BIOS update
CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install
a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in
an optional docking device, or connected to an optional power source. During the download and
installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
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To download a BIOS update:
1. Access the page on the HP Web site that provides software for your computer:
Select Start > Help and Support > Maintain.
2. Follow the instructions on the screen to identify your computer and access the BIOS update you
want to download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b. Follow the instructions on the screen to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update will be
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the instructions on the screen.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
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6 Specifications
Computer specifications
Metric
U.S.
Dimensions
Width
30.40 cm
11.97 in
Depth
22.30 cm
8.76 in
Height (front to back)
Weight
2.63 to 3.96 mm
2.15 kg
1.04 to 1.56 in
4.72 lbs
Input power
Operating voltage
Operating current
Temperature
Operating (writing to optical disc)
Nonoperating
18.5 V dc @ 3.5 A - 65W
3.5 A
5°C to 35°C
41°F to 95°F
-4°F to 140°F
-20°C to 60°C
Relative humidity
Operating
10% to 90
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Nonoperating
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this
range of temperatures.
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12.1-inch display specifications
Metric
U.S.
Dimensions
Height
16.9 cm
6.7 in
Width
26.2 cm
10.3 in
12.1 in
Diagonal
30.8 cm
Number of colors
Contrast ratio
Brightness
Up to 16.8 million
250:1 (typical)
200 nits (typical)
Pixel resolution
Pitch
0.279 × 0.279 mm
1366 × 768
RGB vertical stripe
LED
Format
Configuration
Backlight
Character display
Total power consumption
Viewing angle
80 × 25
4.0 W
40° horizontal, +120°/-40° vertical (typical)
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Hard drive specifications
640-GB*
500-GB*
320-GB*
250-GB*
Dimensions
Height
9.5 mm
9.5 mm
9.5 mm
9.5 mm
Width
70 mm
70 mm
70 mm
70 mm
Weight
101 g
101 g
101 g
101 g
Interface type
Transfer rate
Security
SATA
SATA
SATA
SATA
100 MB/sec
ATA security
100 MB/sec
ATA security
100 MB/sec
ATA security
100 MB/sec
ATA security
Seek times (typical read, including setting)
Single track
1.5 ms
1.5 ms
1.5 ms
1.5 ms
Average
12.0 ms
12.0 ms
12.0 ms
12.0 ms
Maximum
22.0 ms
22.0 ms
22.0 ms
22.0 ms
Logical blocks
Disc rotational speed
Operating temperature
1,250,291,258
5400 rpm
976,785,075
7200 rpm
625,142,448
7200 rpm
488,397,168
7200 rpm
5°C to 55°C (41°F to 131°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications
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Blu-ray ROM DVD RW SuperMulti Double-Layer
Drive specifications
Applicable disc
Read
Write
BD-ROM, BD-ROM-DL, BD-R, BD-
R-DL, BD-RE, BD-RE-DL, DVD-
ROM, DVD+R, DVD+R-DL, DVD
+RW, DVD-R, DVD-R-DL, DVD-
RW, DVD-RAM (Ver.2), CD-DA,
CD-ROM (mode 1 and mode 2),
CD-ROM XA (mode 2, form 1
and form 2), Photo CD (single
and multiple sessions), CD Extra,
CD-R, CD-RW, and CD-TEXT
DVD-RAM (Ver.2), DVD+R, DVD-
R, CD-R, and CD-ROM
Access time
Random
BD
DVD
< 230 ms
4.5 MB
< 180 ms
Cache buffer
Data transfer rate
2X BD-RAM
8X DVD
9 MB/sec
2,400 KB/sec
2,400 KB/sec
2,400 KB/sec
16X CD-R
16X CD-RW
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DVD RW and CD-RW SuperMulti Double-Layer
Combo Drive specifications
Applicable disc
Read
Write
CD-DA, CD+(E)G, CD-MIDI, CD-
TEXT, CDROM, CD-ROM XA,
MIXED MODE CD, CD-I, CD-I
Bridge (Photo-CD, Video CD),
Multisession CD (Photo-CD, CD-
EXTRA, Portfolio, CD-R, CD-RW),
CD-R, CD-RW, DVD-ROM
CD-R and CD-RW DVD+R, DVD
+RW, DVD-R, DVD-RW, DVD-
RAM
(DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW, DVD
+R, DVD+RW, DVD-RAM
Access time
Random
CD
DVD
< 175 ms
2.5 MB
< 230 ms
Cache buffer
Data transfer rate
24X CD-ROM
8X DVD
3,600 KB/sec
10,800 KB/sec
3,600 KB/sec
2,400 KB/sec
10,800 KB/sec
5,400 KB/sec
10,800 KB/sec
5,400 KB/sec
2,700 KB/sec
6,750 KB/sec
Multiword DMA mode
24X CD-R
16X CD-RW
8X DVD+R
4X DVD+RW
8X DVD-R
4X DVD-RW
2.4X DVD+R(9)
5X DVD-RAM
Transfer mode
DVD RW and CD-RW SuperMulti Double-Layer Combo Drive specifications
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7 Backup and recovery
Recovery after a system failure is as complete as your most current backup. HP recommends that you
create recovery discs immediately after software setup. As you add new software and data files, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.
Tools provided by the operating system and HP Recovery Manager software are designed to help you
with the following tasks for safeguarding your information and restoring it in case of a system failure:
●
Creating a set of recovery discs (Recovery Manager software feature). Recovery discs are used to
start up (boot) your computer and restore the operating system and software programs to factory
settings in case of system failure or instability.
●
●
Backing up your information regularly to protect your important system files.
Creating system restore points (operating system feature). System restore points allow you to
reverse undesirable changes to your computer by restoring the computer to an earlier state.
●
●
Recovering a program or driver (Recovery Manager software feature). This feature helps you
reinstall a program or driver without performing a full system recovery.
Performing a full system recovery (Recovery Manager software feature). With Recovery Manager,
you can recover your full factory image if you experience system failure or instability. Recovery
Manager works from a dedicated recovery partition (select models only) on the hard drive or from
recovery discs you create.
NOTE: Computers with a solid-state drive (SSD) may not have a recovery partition. Recovery
discs have been included for computers that do not have a partition. Use these discs to recover
your operating system and software. To check for the presence of a recovery partition, click Start,
right-click Computer, click Manage, and then click Disk Management. If the partition is
present, an HP Recovery drive is listed in the window.
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Creating recovery discs
HP recommends that you create recovery discs to be sure that you can restore your system to its original
factory state if you experience serious system failure or instability. Create these discs after setting up the
computer for the first time.
Handle these discs carefully and keep them in a safe place. The software allows the creation of only
one set of recovery discs.
NOTE: If your computer does not include an integrated optical drive, you can use an optional
external optical drive (purchased separately) to create recovery discs, or you can purchase recovery
discs for your computer from the HP Web site.
Note the following guidelines before creating recovery discs:
●
You will need high-quality DVD-R, DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs
are purchased separately. DVDs and BDs have a much higher capacity than CDs. If you use CDs,
up to 20 discs may be required, whereas only a few DVDs or BDs are required.
NOTE: Read-write discs, such as CD-RW, DVD RW, double-layer DVD RW, and BD-RE
(rewritable Blu-ray) discs, are not compatible with the Recovery Manager software.
●
●
●
●
The computer must be connected to AC power during this process.
Only one set of recovery discs can be created per computer.
Number each disc before inserting it into the optical drive.
If necessary, you can exit the program before you have finished creating the recovery discs. The
next time you open Recovery Manager, you will be prompted to continue the disc creation
process.
To create a set of recovery discs:
1. Select Start > All Programs > Recovery Manager > Recovery Disc Creation.
2. Follow the on-screen instructions.
Creating recovery discs
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Backing up your information
As you add new software and data files, you should back up your system on a regular basis to
maintain a reasonably current backup. Back up your system at the following times:
●
At regularly scheduled times
NOTE: Set reminders to back up your information periodically.
Before the computer is repaired or restored
Before you add or modify hardware or software
●
●
Note the following when backing up:
●
Create system restore points using the Windows System Restore feature, and periodically copy
them to disc.
●
●
●
Store personal files in the Documents library and back up this folder periodically.
Back up templates stored in their associated programs.
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
To copy the screen and paste it into a word-processing document, follow these steps:
1. Display the screen.
2. Copy the screen:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3. Open a word-processing document, and then select Edit > Paste.
4. Save the document.
●
●
You can back up your information to an optional external hard drive, a network drive, or discs.
When backing up to discs, use any of the following types of discs (purchased separately): CD-R,
CD-RW, DVD+R, DVD-R, or DVD RW. The discs you use will depend on the type of optical drive
installed in your computer.
NOTE: DVDs store more information than CDs, so using them for backup reduces the number of
recovery discs required.
●
When backing up to discs, number each disc before inserting it into the optical drive of the
computer.
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Using Windows Backup and Restore
To create a backup using Windows Backup and Restore, follow these steps:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the
computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up and create a backup.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Help and Support for more information.
Using system restore points
When you back up your system, you are creating a system restore point. A system restore point allows
you to save and name a snapshot of your hard drive at a specific point in time. You can then recover
back to that point if you want to reverse subsequent changes made to your system.
NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since
the last restore point.
You also can create additional restore points to provide increased protection for your system files and
settings.
When to create restore points
●
Before you add or extensively modify software or hardware
Periodically, whenever the system is performing optimally
●
NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration.
Create a system restore point
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Under Protection Settings, select the disk for which you want to create a restore point.
5. Click Create.
6. Follow the on-screen instructions.
Backing up your information
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Restore to a previous date and time
To revert to a restore point (created at a previous date and time), when the computer was functioning
optimally, follow these steps:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System protection.
3. Click the System Protection tab.
4. Click System Restore.
5. Follow the on-screen instructions.
Performing a recovery
NOTE: You can recover only files that you have previously backed up. HP recommends that you use
HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your
computer.
Recovery Manager software allows you to repair or restore the system if you experience system failure
or instability. Recovery Manager works from recovery discs or from a dedicated recovery partition
(select models only) on the hard drive. However, if your computer includes a solid-state drive (SSD), you
may not have a recovery partition. If that is the case, recovery discs have been included with your
computer. Use these discs to recover your operating system and software.
NOTE: Windows has its own built-in repair features, such as System Restore. If you have not already
tried these features, try them before using Recovery Manager.
NOTE: Recovery Manager recovers only software that was preinstalled at the factory. Software not
provided with this computer must be downloaded from the manufacturer's Web site or reinstalled from
the disc provided by the manufacturer.
Recovering from the recovery discs
To restore the system from the recovery discs:
1. Back up all personal files.
2. Insert the first recovery disc into an optional external optical drive and restart the computer.
3. Follow the on-screen instructions.
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Recovering from the dedicated recovery partition (select models
only)
NOTE: Computers with an SSD may not have a recovery partition. If the computer does not have a
recovery partition, you will not be able to recover using this procedure. Recovery discs have been
included for computers that do not have a partition. Use these discs to recover your operating system
and software.
On some models, you can perform a recovery from the partition on the hard drive, accessed by
pressing either the Start button or f11. This restores the computer to its factory condition.
To restore the system from the partition, follow these steps:
1. Access Recovery Manager in either of the following ways:
●
●
Select Start > All Programs > Recovery Manager > Recovery Manager.
– or –
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen. Then, press f11 while the “Press
<F11> for recovery” message is displayed on the screen.
2. Click System Recovery in the Recovery Manager window.
3. Follow the on-screen instructions.
Performing a recovery
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8 Connector pin assignments
Audio-in (microphone)
Pin
Signal
1
2
3
Audio signal in
Audio signal in
Ground
Audio-out (headphone)
Pin
Signal
1
2
3
Audio out, left channel
Audio out, right channel
Ground
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External monitor
Pin
Signal
1
Red analog
2
Green analog
Blue analog
Not connected
Ground
3
4
5
6
Ground analog
Ground analog
Ground analog
+5 VDC
7
8
9
10
11
12
13
14
15
Ground
Monitor detect
DDC 2B data
Horizontal sync
Vertical sync
DDC 2B clock
External monitor
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HDMI
Pin
Signal
Pin
Signal
1
TMDS data 2+
TMDS data 2 shield
TMDS data 2-
11
12
13
14
15
16
17
18
19
TMDS clock shield
TMDS clock-
CEC
2
3
4
TMDS data 1+
TMDS data 1 shield
TMDS data 1-
No connect
DDC clock
DDC data
5
6
7
TMDS data 0+
TMDS data 0 shield
TMDS data 0-
Ground
8
+5V power
Hot plug detect
9
10
TMDS clock+
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9 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
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Requirements for specific countries and regions
Country/region
Accredited agency
Applicable note number
Australia
EANSW
OVE
1
1
1
2
1
1
1
1
1
3
1
1
5
4
1
1
4
1
2
Austria
Belgium
CEBC
CSA
Canada
Denmark
DEMKO
FIMKO
UTE
Finland
France
Germany
VDE
Italy
IMQ
Japan
METI
KEMA
NEMKO
COC
EK
The Netherlands
Norway
The People's Republic of China
South Korea
Sweden
SEMKO
SEV
Switzlerland
Taiwan
BSMI
BSI
The United Kingdom
The United States
UL
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
Requirements for specific countries and regions
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10 Recycling
Battery
When a battery has reached the end of its useful life, do not dispose of the battery in general
household waste. Follow the local laws and regulations in your area for computer battery disposal.
Display
WARNING! The backlight contains mercury. Caution must be exercised when removing and
handling the backlight to avoid damaging this component and causing exposure to the mercury.
CAUTION: The procedures in this chapter can result in damage to display components. The only
components intended for recycling purposes are the liquid crystal display (LCD) panel and the
backlight. When you remove these components, handle them carefully.
NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly
that might require special handling at end-of-life. Disposal of mercury may be regulated because of
environmental considerations. For disposal or recycling information, contact your local authorities, or
This section provides disassembly instructions for the display assembly. The display assembly must be
disassembled to gain access to the backlight (1) and the liquid crystal display (LCD) panel (2).
NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details,
such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one
computer model to another.
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Perform the following steps:
1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly.
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of
the display bezel until the bezel disengages from the display assembly.
3. Remove the display bezel 3.
Display
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4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2.
5. Remove all screws (1) that secure the display panel assembly to the display enclosure.
6. Remove the display panel assembly (2) from the display enclosure.
7. Turn the display panel assembly upside down.
8. Remove all screws that secure the display panel frame to the display panel.
9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display
panel frame.
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10. Remove the display panel frame (2) from the display panel.
11. Remove the screws (1) that secure the backlight cover to the display panel.
12. Lift the top edge of the backlight cover (2) and swing it outward.
13. Remove the backlight cover.
14. Turn the display panel right-side up.
Display
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15. Remove the backlight cables (1) from the clip (2) in the display panel.
16. Turn the display panel upside down.
17. Remove the backlight frame from the display panel.
WARNING! The backlight contains mercury. Exercise caution when removing and handling the
backlight to avoid damaging this component and causing exposure to the mercury.
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18. Remove the backlight from the backlight frame.
19. Disconnect the display cable (1) from the LCD panel.
20. Remove the screws (2) that secure the LCD panel to the display rear panel.
21. Release the LCD panel (3) from the display rear panel.
22. Release the tape (4) that secures the LCD panel to the display rear panel.
23. Remove the LCD panel.
24. Recycle the LCD panel and backlight.
Display
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Index
A
components
display assembly
AC adapter, spare part
numbers 22, 26
audio-in jack
removal 55
specifications 76
bottom 12
front 8
keys 5
left-side 9
lights 6
rear 8
right-side 10
display bezel, spare part
number 16, 25
display enclosure, spare part
number 16, 25
location 9
audio-out jack
TouchPad 7
computer feet
display hinge cover
illustrated 20
location 9
locations 34
removal 55, 56
connector pinout
display panel, product
description 1
Display Screw Kit, spare part
number 16, 25
docking support, product
description 3
DVD RW and CD-RW SuperMulti
Double-Layer Combo Drive
precautions 28
B
base enclosure, spare part
battery
removal 35
headphone 86
microphone 86
Universal Serial Bus (USB)
port 89
Blu-ray ROM DVD RW SuperMulti
Double-Layer Drive
precautions 28
specifications 78
Bluetooth module
removal 53
specifications 79
E
connectors, service
considerations 28
buttons
external media cards, product
description 2
external monitor port
location 8
D
diskette drive
rotate 10
wireless 11
precautions 28
C
Cable Kit, spare part
98 Index
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F
fan
microphone 9
network 8
RJ-45 8
monitor port
removal 63
location 8
feet
locations 34
fingerprint reader board, spare
K
keyboard
N
network jack
location 8
removal 50
spare part
O
numbers 16, 24, 25, 50
keys
operating system, product
description 3
optical drive
action 5
esc 5
G
precautions 28
grounding equipment and
methods 31
fn 5
P
H
L
passwords 71
hard drive
lights
precautions 28
removal 37
pen
removal 36
battery 11
pen eject assembly
removal 52
pen holder
spare part
drive 9
mute 6
specifications 77
hard drive cover
illustrated 20
power 10
webcam 4
location 9
removal 52
removal 38
Plastics Kit
Hard Drive Hardware Kit, spare
HDMI port
M
mass storage devices, spare part
numbers 21
memory module
contents 20
location 9
pointing devices, product
description 3
removal 40
spare part
headphone jack
location 9
headset, spare part
heat sink
ports
numbers 18, 26, 40
memory module compartment cover
illustrated 20
HDMI 9
monitor 8
removal 64
spare part
removal 41
microphone 4
microphone jack
location 9
power connector and cable
removal 62
power cord
J
jacks
audio-in 9
audio-out 9
headphone 9
Index
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power requirements, product
description 3
power switch board
removal 54
product description
audio 2
RTC battery
removal 47
Rubber Kit, spare part
top cover
removal 48
number 17, 25, 34
S
Screw Kit, spare part
number 22, 25
serviceability, product
description 3
U
chipset 1
Universal Serial Bus (USB) port
location 9, 11
Ethernet 2
graphics 1
V
Setup Utility
overview 68
starting 68
keyboard 3
W
web camera/microphone module,
webcam
location 4
WLAN module
ports 2
processors 1
security 3
serviceability 3
webcam 2
speakers 4
speakers, spare part
number 16, 25
specifications
Blu-ray ROM DVD RW
SuperMulti Double-Layer
Drive 78
computer 75
DVD RW and CD-RW
SuperMulti Double-Layer
wireless 2
protective sleeve, spare part
removal 43
spare part
R
system board
removal 59
spare part
numbers 17, 26, 59
removal/replacement
preliminaries 27
procedures 32
reset board, spare part
RJ-45 jack
T
thermal material,
replacement 66, 67
location 8
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