HP Officejet 6300 All-in-One series
User Guide
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© Copyright 2006 Hewlett-Packard
Development Company, L.P.
–
–
–
Immigration papers
Selective service papers
Identification badges,
cards, or insignias
Warning This equipment
will be inoperable when
main power fails.
The information contained herein is
subject to change without notice.
●
Governmental stamps:
Reproduction, adaptation or
translation without prior written
permission is prohibited, except as
allowed under copyright laws.
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Postage stamps
Food stamps
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Checks or drafts drawn on
Governmental agencies
Paper currency, traveler’s
checks, or money orders
Certificates of deposit
Copyrighted works
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Adobe and the Acrobat logo are either
registered trademarks or trademarks
of Adobe Systems Incorporated in the
United States and/or other countries.
Safety information
Warning To prevent fire or
Windows®, Windows NT®, Windows
ME®, Windows XP®, and Windows
2000® are U.S. registered
shock hazard, do not expose
this product to rain or any
type of moisture.
trademarks of Microsoft Corporation.
Always follow basic safety
Intel® and Pentium® are registered
trademarks of Intel Corporation.
precautions when using this product
to reduce risk of injury from fire or
electric shock.
Energy Star® and Energy Star logo®
are US registered marks of the United
States Environmental Protection
Agency.
Warning Potential shock
hazard
Publication number: Q8061-90101
February 2006
1.
2.
Read and understand all
instructions in the Setup Guide.
Notice
Use only a grounded electrical
outlet when connecting the
device to a power source. If you
do not know whether the outlet
is grounded, check with a
qualified electrician.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
3.
Observe all warnings and
instructions marked on the
product.
4.
5.
6.
7.
Unplug this product from wall
outlets before cleaning.
Do not install or use this product
near water or when you are wet.
The Hewlett-Packard Company shall
not be liable for incidental or
consequential damages in connection
with, or arising out of the furnishing,
performance, or use of this document
and the program material which it
describes.
Install the product securely on a
stable surface.
Install the product in a protected
location where no one can step
on or trip over the power cord,
and where the power cord will
not be damaged.
Note: Regulatory information can be
8.
9.
If the product does not operate
normally, see the onscreen
Troubleshooting help.
It is not lawful in many places to make
copies of the following items. When in
doubt, check with a legal
No operator-serviceable parts
inside. Refer servicing to
qualified service personnel.
representative first.
●
Governmental paper or
documents:
10. Use in a well-ventilated area.
11. Use only with the power adapter
supplied by HP.
–
Passports
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Contents
HP All-in-One overview .......................................................................................3
Find more information .......................................................................................13
Finish setting up the HP All-in-One .................................................................. 21
Load originals and load paper ..........................................................................57
Print from your computer .................................................................................67
Use the fax features ..........................................................................................71
Use the copy features .......................................................................................79
Use the scan features ........................................................................................ 83
Use the photo and video features ....................................................................85
10 Maintain the HP All-in-One ................................................................................91
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11 Troubleshooting information ..........................................................................103
12 Order supplies .................................................................................................133
13 HP warranty and support ................................................................................137
14 Technical information .....................................................................................147
Index.........................................................................................................................159
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HP All-in-One overview
1
You can access many HP All-in-One functions directly, without turning on your
computer. You can quickly and easily accomplish tasks such as making a copy or
sending a fax from the HP All-in-One.
This section describes the HP All-in-One hardware features and control panel
functions.
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●
●
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The HP All-in-One at a glance
Label
Description
1
2
3
Automatic document feeder
Control panel
Control panel display (also referred to as
the display)
4
Front USB port for your camera or other
storage device
5
6
Memory card slots
Output tray extender (also referred to as
the tray extender)
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Chapter 1
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Label
Description
7
Input tray
8
Output tray
9
Glass
10
11
12
13
14
15
Lid backing
Rear door
Rear USB port
Ethernet port
Power connection
1-LINE (fax) and 2-EXT (phone) ports
Control panel features
The following diagram and related table provide a quick reference to the HP All-in-
One control panel features.
Label
1
Name and Description
On: Turns the HP All-in-One on or off. The On button is lit when the HP All-in-One
is on. The light blinks while performing a job.
When the HP All-in-One is off, a minimal amount of power is still supplied to the
device. To completely disconnect the power supply to the HP All-in-One, turn the
device off, and then unplug the power cord.
2
3
Menu in the Fax area: Presents the Fax Menu for selecting options.
Redial/Pause: Redials the most recently dialed number, or insert a 3-second
pause in a fax number.
4
Speed Dial: Selects a speed dial number.
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(continued)
Label
Name and Description
5
6
7
8
9
Start Fax Black: Starts a black-and-white fax.
Start Fax Color: Starts a color fax.
One-touch speed dial buttons: Access the first five speed dial numbers.
Keypad: Enters fax numbers, values, or text.
Attention light: When blinking, the attention light indicates an error that requires
your attention has occurred.
10
Setup/?: Presents the Setup Menu for generating reports, changing fax and other
maintenance settings, and accessing the Help menu. The topic that you select
from the Help menu opens a help window on your computer screen.
11
12
13
14
15
16
17
Left arrow: Decreases values on the display.
OK: Selects a menu or a setting on the display.
Right arrow: Increases values on the display.
Cancel: Stops a job, exits a menu, or exits settings.
Start Copy Black: Starts a black-and-white copy job.
Start Copy Color: Starts a color copy job.
Print Photos: Selects the photo function. Use this button to print photos from a
memory card or storage device, or to save photos to your computer.
18
19
Start Scan: Starts a scan job and sends it to the destination you selected using
the Scan To button.
Proof Sheet: Prints a proof sheet when a memory card has been inserted in a
memory card slot. A proof sheet shows thumbnail views of all the photos on the
memory card. You can select photos on the proof sheet, then print those photos
by scanning the proof sheet.
20
21
22
23
24
25
26
Scan To: Presents the Scan To menu for selecting a scan destination.
Menu in the Photo area: Presents the Photo Menu for selecting options.
Quality: Selects Best, Normal, or Fast quality for copying.
Reduce/Enlarge: Changes the size of a copy for printing.
Menu in the Copy area: Presents the Copy Menu for selecting options.
Display: View menus and messages.
The functionality of this button depends on the country/region in which the HP All-
in-One is sold. The button name is one of the following:
Fax Resolution: Adjusts the resolution for the fax you are sending.
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Chapter 1
(continued)
Label
Name and Description
Junk Fax Blocker: Presents the Junk Fax Blocker Set Up menu for managing
unwanted fax calls. You are required to subscribe to a caller ID service to use this
feature.
27
Auto Answer: When this button is lit, the HP All-in-One automatically answers
incoming phone calls. When off, the HP All-in-One does not answer any incoming
fax calls.
Menu overview
The following topics provide a quick reference to top-level menus that appear on the
HP All-in-One display.
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Setup Menu
The following options are available when you press the Setup button on the control
panel.
1. Help
2. Print Report
3. Speed Dial Setup
4. Basic Fax Setup
5. Advanced Fax Setup
6. Tools
7. Preferences
8. Network Setup
9. Bluetooth
Note Bluetooth appears as a menu item only when the HP bt450, Printer
and PC Adapter with Bluetooth® Wireless Technology is connected.
Help Menu
The Help menu provides quick access to key help topics and is available in the Setup
Menu when you press the Setup button. The following options are available. After you
select a topic, the topic appears on your computer screen.
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1. How Do I
2. Error Messages
3. Print Cartridges
4. Load Originals and Load
Paper
5. General Troubleshooting
6. Network Troubleshooting
7. Use Fax Features
8. Use Scan Features
9. Get Support
0. Product Overview
Fax Menu
The following options are available when you press the Menu button on the control
panel.
Enter Number
Resolution
Lighter / Darker
How to Fax
Set New Defaults
Copy Menu
The following options are available when you press the Menu button in the Copy area
on the control panel.
Number of Copies
Copy Paper Size
Paper Type
Lighter / Darker
Enhancements
Set New Defaults
Scan To menu
When you press the Scan To button, a list of software application installed on your
computer appears in the menu. Choose the application you want to use to open and
edit your scanned image. The options vary depending on the software applications
installed on your computer, and might include one or more of the applications in the
following example.
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Chapter 1
The Memory Device option only appears if you have a memory card plugged into one
of the slots or a storage device connected at the front USB port. This enables you to
scan a digital copy onto the memory card or storage device.
HP Photosmart
Microsoft PowerPoint
Adobe Photoshop
HP Photosmart Share
Memory Device
Photo Menu
The following options are available when you press the Menu button in the Photo area
on the control panel.
Photo Transfer*
Select Photos
Number of Copies
Layout
Paper Size
Paper Type
Smart Focus
Digital Flash
Date Stamp
Set New Defaults
*
Photo Transfer menu only appears if the device is network-connected.
Proof Sheet Menu
The following options are available when you press the Proof Sheet button in the
Photo area on the control panel.
Print Proof Sheet
Scan Proof Sheet
A proof sheet enables you to do the following:
●
View your photos from a memory card or a storage device in an index sheet
format.
●
Print selected photos easily from a memory card or a storage device.
Text and symbols
You can use the control panel keypad to enter text and symbols when you set up
speed dial entries and the fax header information.
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You can also enter symbols from the keypad when you dial a fax or phone number.
When the HP All-in-One dials the number, it will interpret the symbol and respond
accordingly. For example, if you enter a dash in the fax number, the HP All-in-One will
pause before dialing the remainder of the number. A pause is useful if you need to
access an outside line before dialing the fax number.
●
●
Enter text using the keypad on the control panel
You can enter text or symbols by using the keypad on the control panel.
To enter text
1. Press the keypad numbers that correspond to the letters of a name. For example,
the letters a, b, and c correspond to the number 2, as shown on the button below.
Tip Press a button multiple times to see the available characters.
Depending on your language and country/region setting, other characters
might be available in addition to the ones shown on the keypad.
2. After the correct letter appears, wait for the cursor to advance automatically to the
right, or press . Press the number that corresponds to the next letter in the
name. Press the button multiple times until the correct letter appears. The first
letter of a word is automatically set to uppercase.
To enter a space, pause, or symbol
➔
To insert a space, press Space.
To enter a pause, press Redial/Pause. A dash appears in the number sequence.
To enter a symbol, such as @, press the Symbols button repeatedly to scroll
through the list of available symbols: asterisk (*), dash (-), ampersand (&), period
(.), slash (/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@),
underscore (_), plus (+), exclamation (!), semicolon (;), question (?), comma (,),
colon (:), percent (%), and approximation (~).
To erase a letter, number, or symbol
➔
If you make a mistake, press to clear it, and then make the correct entry.
After you are done entering text, press OK to store your entry.
Available symbols for dialing fax numbers
To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of
symbols. The following table provides the symbols that you can use in a fax or phone
number sequence, fax header information, and speed dial entries.
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Chapter 1
Available
symbols
Description
Available when entering
*
Displays an asterisk symbol when
required for dialing.
Fax header name, speed dial
names, speed dial numbers,
fax or phone numbers, and
monitor dial entries
-
When auto-dialing, the HP All-in-
One enters a pause in the number
sequence.
Fax header name, fax header
number, speed dial names,
speed dial numbers, and fax or
phone numbers
( )
Displays a left or right parenthesis
to separate numbers, such as area
codes, for easier reading. These
symbols do not affect dialing.
Fax header name, fax header
number, speed dial names,
speed dial numbers, and fax or
phone numbers
W
R
+
When auto-dialing, W causes the
HP All-in-One to wait for a dial tone
before continuing to dial.
Speed dial numbers and fax or
phone numbers
During auto-dialing, the R functions
the same as a Flash button on your phone numbers
telephone.
Speed dial numbers and fax or
Displays a plus symbol. This
symbol does not affect dialing.
Fax header name, fax header
number, speed dial names,
speed dial numbers, and fax or
phone numbers
Use the software
You can use the HP Photosmart Software (Windows) or HP Photosmart Mac Software
(Mac) to access many features not available from the control panel.
The software is installed on your computer when you set up the HP All-in-One. For
further information, see the Setup Guide that came with your device.
Note Windows users: If you selected the minimum installation of the
HP Photosmart Software, the HP Photosmart Essential software is installed
rather than the full application, HP Photosmart Premier. HP Photosmart
Essential is recommended for computers with limited memory resources.
HP Photosmart Essential includes a basic set of photo editing features instead
of the standard set that is included on the full installation of HP Photosmart
Premier.
Any mention of the software in this guide and in the onscreen Help refers to
both versions of HP Photosmart Software unless otherwise noted.
Access to the software differs by operating system (OS). For example, if you have a
Windows computer, the HP Photosmart Software entry point is the HP Solution
Center. If you have a Mac, the HP Photosmart Mac Software entry point is the
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HP Photosmart Studio window. Regardless, the entry point serves as the launching
pad for the software and services.
To open the HP Photosmart Software on a Windows computer
1. Do one of the following:
–
–
On the Windows desktop, double-click the HP Solution Center icon.
In the system tray at the far right of the Windows taskbar, double-click the
HP Digital Imaging Monitor icon.
–
On the taskbar, click Start, point to Programs or All Programs, select HP,
and then click HP Solution Center.
2. If you have more than one HP device installed, select the HP All-in-One tab.
Note On a Windows computer, the features available in the HP Solution
Center vary depending on the devices you have installed. The HP Solution
Center is customized to display icons associated with the selected device. If
the selected device is not equipped with a particular feature, then the icon for
that feature does not display in the HP Solution Center.
Tip If the HP Solution Center on your computer does not contain any icons,
an error might have occurred during the software installation. To correct this,
use the Control Panel in Windows to completely uninstall the HP Photosmart
Software; then reinstall the software. For more information, see the onscreen
Help that came with the HP All-in-One.
To open the HP Photosmart Mac Software on a Mac
1. Click the HP Photosmart Studio icon in the Dock.
The HP Photosmart Studio window appears, where you can manage, edit, and
share photos.
Note On a Mac, the features available in the HP Photosmart Mac
software vary depending on the chosen device.
2. In the HP Photosmart Studio task bar, click Devices.
The HP Device Manager window appears.
3. In the Select Device area, click the icon for the HP All-in-One.
From here, you can scan, make copies, and perform maintenance procedures
such as checking the ink levels for the print cartridges.
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Chapter 1
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Find more information
2
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP All-in-One.
Sources of information
Setup Guide
The Setup Guide provides instructions for setting up your HP All-in-
One and installing software. Make sure you follow the steps in the
Setup Guide in order.
Note To take full advantage of the features on the HP All-in-One,
you might need to perform additional setup or set additional
preferences, described in the User Guide you are reading. For
If you have problems during setup, see Troubleshooting in the last
this User Guide.
User Guide
This User Guide contains information on how to use your HP All-in-
One, including troubleshooting tips and step-by-step instructions. It
also provides additional setup instructions to supplement those in
the Setup Guide.
HP Photosmart Software Tour (Windows)
The HP Photosmart Software Tour is a fun, interactive way to get a
brief overview of the software included with your HP All-in-One.
You'll learn how the software you installed with your HP All-in-One
can help you edit, organize, and print your photos.
Onscreen Help
The onscreen Help provides detailed instructions on features of
your HP All-in-One that are not described in this User Guide,
including features that are only available using the software you
installed with your HP All-in-One.
HP Photosmart Software Help (Windows)
●
The Get the most out of your help topic provides information
about using the onscreen Help to find instructions for using the
HP Photosmart Software or the HP All-in-One. The topic also
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(continued)
provides information on how to view animated videos of
common tasks you can perform with your software and device.
The Get step-by-step instructions topic provides information
on using the HP Photosmart Software with the HP All-in-One.
The Explore what you can do topic provides more information
about the practical and creative things you can do with the
HP Photosmart Software and the HP All-in-One.
●
●
●
If you need further assistance or want to check for HP software
updates, see the Troubleshooting and support topic.
HP Photosmart Mac Help (Mac)
●
●
●
The How Do I? topic provides access to animated videos that
show you how to perform common tasks.
The Get Started topic provides information about importing,
modifying, and sharing your images.
The Use Help topic provides information about finding
information in the onscreen Help.
Onscreen help from your device
Onscreen help is available from your device and contains additional
information on select topics.
To access onscreen help from the control panel
1. Press the Setup button.
2.
Press until the appropriate help topic appears, and then
press OK. The help topic opens on your computer screen.
Readme
The Readme file contains the most recent information which might
not be found in other publications.
Install the software to access the Readme file.
If you have Internet access, you can get help and support from the
HP website. This website offers technical support, drivers, supplies,
and ordering information.
Use the onscreen Help
This User Guide describes a sampling of the features available, so you can get
started using the HP All-in-One. Explore the onscreen Help that came with your
device for information on all the features that the HP All-in-One supports.
Note The onscreen Help also provides troubleshooting topics to assist you in
resolving any issues you might encounter with the HP All-in-One.
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The way you access and use the onscreen Help varies slightly depending on whether
you are viewing the Help on a Windows computer or a Mac. Guidelines for using both
Help systems are included in the following sections.
Use the Help on a Windows computer
This section explains how to access the onscreen Help on a Windows computer. It
tells you how to use the navigation, search, and index features in the Help system to
find the specific information you need.
To access the HP Photosmart Software Help on a Windows computer
1. In the HP Solution Center, click the tab for the HP All-in-One.
2. In the Device Support area, click Onscreen Guide or Troubleshooting.
–
If you click Onscreen Guide, a pop-up menu appears. You can choose to
open the welcome page for the entire Help system or to go specifically to the
Help for the HP All-in-One.
–
If you click Troubleshooting, the Troubleshooting and support page
opens.
The following diagram highlights features for finding your way around the Help.
1
2
3
Contents, Index, and Search tabs
Display area
Help toolbar
Contents, Index, and Search tabs
The Contents, Index, and Search tabs enable you to find any topic in the
HP Photosmart Software Help.
●
Contents
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Chapter 2
The Contents tab provides a top-down view of the topics in the Help, similar to
the table of contents in a book. This is a useful way to find all the information
provided about a single feature, such as printing photos.
–
For information on tasks and features available from the control panel of the
HP All-in-One, open the 6300 series Help book near the bottom of the list.
For troubleshooting information about the HP All-in-One, open the
Troubleshooting and support book, and then open the 6300 series
Troubleshooting book.
–
–
The other books listed on the Contents tab provide information on using the
HP Photosmart Software to complete tasks on the HP All-in-One.
Sections that contain subtopics are indicated in
the list by a book icon. To view a list of the
subtopics within a book, click the + sign next to
the book icon. (The + sign changes to a - sign
when the section is already expanded.) To view
the information in a topic, click the book name or
topic name on the Contents tab. The selected
topic appears in the display area on the right.
●
Index
The Index tab provides an alphabetical list of index entries relevant to the topics
in the HP Photosmart Software Help.
You can use the scroll bar on the right side of
the list to view the different entries, or you can
begin typing keywords in the text box above the
list. As you type, the list of index entries
automatically advances to the entries that begin
with the letters you type.
When you see an index entry that relates to the information you are trying to find,
double-click the index entry.
–
If there is only one topic in the Help associated with that index entry, that
topic appears in the display area on the right.
–
If there are many applicable topics, the Topics Found dialog box appears.
Double-click any topic listed in the dialog box to view it in the display area.
●
Search
The Search tab enables you to search the entire Help system for specific words,
such as "borderless print".
Tip If any of the words you are entering are fairly common (such as
"print", in the "borderless print" example), you might want to place
quotation marks around the combination of words for which you are
searching. This limits your search so that the results are more relevant to
the information you need. Instead of returning all topics that contain either
the word "borderless" or the word "print", the search will only return topics
that contain the phrase "borderless print".
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After entering your search criteria, click List
Topics to view all the Help topics that contain
the words or phrases you entered. The results
are listed in a three-column table. Each row
contains the topic Title, the Location in the Help
where the topic is contained, and the Rank,
assigned based on its relevance to your search
criteria.
By default, the results are sorted by Rank, so that the topic containing the most
instances of your search criteria is at the top of the list. You can also sort the
results by the topic's Title or Location, by clicking the table heading for that
column. To view the contents of a topic, double-click that row in the results table.
The selected topic appears in the display area on the right.
Display area
The display area on the right side of the Help window displays the Help topic you
select from one of the tabs on the left. Help topics include descriptive text, step-by-
step instructions, and illustrations, if applicable.
●
●
Topics often include links to other topics in the Help system where you can find
additional information. Sometimes a link automatically opens the new topic in the
display area. At other times, there might be more than one applicable topic. When
this is the case, the Topics Found dialog box appears. Double-click any topic
listed in the dialog box to view it in the display area.
Some topics include detailed instructions or additional information that is not
immediately visible on the page. Look for the words Show All or Hide All at the
top right side of the page. If these words are visible, it means there is additional
information hidden on the page. The hidden information is indicated by dark blue
text with an arrow. You can view the hidden information by clicking the dark blue
text.
●
Some topics include animated videos that show you how to use a particular
feature. These animations are identified by a video camera icon, followed by the
words "Show me how". When you click the "Show me how" link text, the
animation runs in a new window.
Help toolbar
The Help toolbar, shown below, contains buttons that enable you to move around the
topics in the Help. You can move backwards and forwards through topics that you
have already viewed, or you can click the Home button to return to the main page in
the HP Photosmart Software Help.
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Chapter 2
1
2
3
4
5
6
Show/Hide
Back
Forward
Home
Print
Options
The Help toolbar also contains buttons for changing the way the onscreen Help
appears on your computer screen. For example, if you need more room to view the
help topics in the display area on the right, you can hide the Contents, Index, and
Search tabs by clicking the Hide button.
Finally, the Print button enables you to print the page that is currently displayed on
the computer screen. If the Contents tab is visible on the left when you click Print,
the Print Topics dialog box appears. You can choose to print just the topic you are
currently viewing in the display area, or you can print the current topic plus any
subtopics associated with it. This feature is not available if the Index or Search tab is
visible on the right side of the Help window.
Use the Help on a Mac
This section explains how to access the onscreen Help on a Mac. It tells you how to
navigate and search the Help system to find the specific information you need.
To access the HP Photosmart Mac Help
➔
On the Help menu in the HP Photosmart Studio, choose HP Photosmart Mac
Help.
The HP Photosmart Mac Help appears. The following diagram highlights
features for finding your way around the Help.
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1
2
3
Contents pane
Display area
Help toolbar
Contents pane
The HP Photosmart Mac Help opens in the Help Viewer. It is divided into two panes.
When you first open the Help, the left pane contains a list of the sections in the Help
related to your HP All-in-One and software.
●
●
●
For information on tasks and features available from the control panel of the
HP All-in-One, double-click the 6300 series Help section.
For troubleshooting information about the HP All-in-One, double-click the 6300
series Troubleshooting section.
The other sections listed on the Contents pane provide information on using the
HP Photosmart Mac Software to complete tasks.
After you select a section of the Help to view, the Contents pane changes to show a
top-down view of the topics in that section, similar to the table of contents in a book.
This is a useful way to find all the information provided about a single feature, such as
printing photos.
Display area
The display area in the right pane displays the Help topic you select from the
Contents pane. Help topics include descriptive text, step-by-step instructions, and
illustrations, if applicable.
●
Many topics in the HP Photosmart Mac Help include information about how to
use a feature from the control panel on the HP All-in-One as well as from the
HP Photosmart Mac Software. Use the scroll bars to the right of the display area
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to view all the content in a particular topic. Sometimes important information is
not visible in the window without scrolling.
●
Topics often include links or references to other topics in the Help system where
you can find additional information.
–
If the related topic appears in the same section of the Help, the topic
automatically opens in the display area.
–
If the related topic appears in a different section of the Help, the current topic
provides a reference telling you which section you need to open. To view
other sections in the Help, click Main Menu from the Contents pane on the
left, and then click the appropriate section. You can then locate the related
topic by using the list of topics that appears on the Contents pane, or you
can search for the topic, as described in the next section.
●
Some topics include animated videos that show you how to use a particular
feature. These animations are identified by a video camera icon, followed by the
words "Show me how". When you click the video camera icon, the animation runs
in a new window.
Help toolbar
The Help toolbar, shown below, contains buttons that enable you to move around the
topics in the Help. You can move backwards or forwards through topics that you have
already viewed, or you can click the Home button to access other sections of the HP
Photosmart Mac Help.
1
2
3
Back / Forward
Home
Search area
The Help toolbar also contains a text box that enables you to search the entire Help
system for specific words, such as "borderless print".
After entering your search criteria, press RETURN on your keyboard to view a list of all
the topics that contain the words or phrases you entered. The results are listed in a
multi-column table. Each row contains the title of the Topic and the Relevance
(assigned based on its relevance to your search criteria). If you are using OS 10.2.8
or 10.3.x, the search results also include the Location in the Help where the topic is
contained.
By default, the results are sorted by Relevance, so that the topic that best matches
your search criteria is at the top of the list. You can also sort the results by the Topic
or Location (OS 10.2.8 or 10.3.x) by clicking the table heading for that column. To
view the contents of a topic, double-click that row in the results table. The selected
topic appears.
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Finish setting up the HP All-in-
One
3
After you have completed the steps in your Setup Guide, refer to this section to help
you finish setting up the HP All-in-One. This section contains important setup-related
information for your device, including information on setting preferences.
●
●
●
●
Set your preferences
You can change the settings on the HP All-in-One so that it behaves according to your
preference. For example, you can set general device preferences, such as the
language used to display messages and the date and time on the display. You can
also restore the device settings to what they were when you purchased your device.
This will erase any new defaults you have set.
●
●
●
Set your language and country/region
The language and country/region setting determines which language the HP All-in-
One uses to show messages on the display. Usually, you set the language and
country/region when you first set up the HP All-in-One. However, you can change the
setting at any time by using the following procedure.
To set your language and country/region
1. Press Setup.
2. Press 7, and then press 1.
This selects Preferences and then selects Set Language & Country/Region.
3.
Press or to scroll through the languages. When the language you want to
use appears, press OK.
4. When prompted, press 1 for Yes or 2 for No.
5.
Press or to scroll through the countries/regions. When the country/region
you want to select appears, press OK.
6. When prompted, press 1 for Yes or 2 for No.
Set the date and time
You can set the date and time from the control panel. The date and time format is
based on the language and country/region setting. When you send a fax, the current
date and time are transmitted, along with your name and fax number, as part of the
fax header.
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Note In some countries/regions, the date and time stamp on the fax header is
a legal requirement.
If the HP All-in-One loses power for more than 72 hours, you might need to reset the
date and time.
To set the date and time
1. Press Setup.
2. Press 6, and then press 3.
This selects Tools and then selects Date and Time.
3. Enter the month, day, and year by pressing the appropriate numbers on the
keypad. Depending on your country/region setting, you might enter the date in a
different order.
4. Enter the hours and minutes.
5. If your time is displayed in the 12-hour format, press 1 for AM, or 2 for PM.
The new date and time settings appear on the display.
Adjust the volume
The HP All-in-One provides three levels for adjusting the ring and speaker volume.
The ring volume is the volume of the phone rings. The speaker volume is the level of
everything else, such as the dial tones, fax tones, and button press beeps. The default
setting is Soft.
To adjust the volume from the control panel
1. Press Setup.
2. Press 4, and then press 4 again.
This selects Basic Fax Setup and then selects Ring and Beep Volume.
3.
Press to select one of the options: Soft, Loud, or Off.
4. Press OK.
Connection information
You can use the HP All-in-One as a stand-alone copier, fax machine, and photo
printer, or you can connect the HP All-in-One to a computer or bluetooth device to
enable printing and other software features. The different connection options available
to you are described in the following sections.
●
●
●
●
●
●
●
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Supported connection types
Description
Recommended
number of
Supported software Setup instructions
features
connected
computers for best
performance
USB connection
One computer
All features are
supported, except
Follow the Setup
Guide for detailed
instructions.
connected with a
USB cable to the rear
USB 2.0 HS port on
the HP All-in-One.
Ethernet (wired)
connection
Up to five computers
connected to an
HP All-in-One using a Webscan.
hub or router.
All features are
supported, including
Follow the
instructions in the
Setup Guide, and
then see Connect to
a network in this User
Guide for further
instructions.
HP bt450, Printer and One Bluetooth device Printing from a
Follow the
PC Adapter with
Bluetooth® Wireless
Technology
or computer.
Bluetooth device
such as a PDA,
camera phone, or
Bluetooth-enabled
computer.
instructions in
Printer sharing
Up to five computers. All features resident
Follow the
The host computer
must be turned on at
all times, or the other
computers will not be
able to print to the
HP All-in-One.
are supported. Only
print is supported
from the other
computers.
*
For information on Webscan, see the onscreen Help.
Connect using a USB cable
Refer to the Setup Guide that came with the HP All-in-One for detailed instructions on
using a USB cable to connect a computer to the rear USB port.
Connect using Ethernet
The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet network
connections. For information on connecting the HP All-in-One to an Ethernet (wired)
network, first refer to the Setup Guide that came with your device. Then, see Connect
to a network for further instructions.
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Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless
Technology
The HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology allows
you to print images from most Bluetooth devices to the HP All-in-One without a cable
connection. Simply insert the HP bt450 into the front USB port and print from a
Bluetooth device such as a PDA or camera phone.
Note You can also use Bluetooth technology to print from a computer to the
HP All-in-One.
To connect the HP bt450 to the HP All-in-One
1. Insert the HP bt450 into the front USB port (shown in the graphic below).
2. Some Bluetooth devices exchange device addresses when they communicate
with each other and establish a connection. Also, some Bluetooth devices display
the name of the printer when connected. If you do not want the default name
displayed as the name of the HP All-in-One, you can change the device name.
Do the following, as appropriate:
To find out the device address of the HP All-in-One
a. Press Setup.
b. Press 9, and then press 1.
This selects Bluetooth and then selects Device Address. The Device
Address appears, which is read only.
c. To enter the address into your device, follow the instructions that came with
your Bluetooth device.
To change the device name of the HP All-in-One from the default
a. Press Setup.
b. Press 9, and then press 2.
This selects Bluetooth and then selects Device Name.
Note The HP All-in-One ships with the predefined name of
"Officejet 6300 Series".
c. Use the keypad to enter a new name.
d. When you have finished entering a name for the HP All-in-One, press OK.
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The name you entered will appear on your Bluetooth device when you
connect to the HP All-in-One to print.
3. Press OK to exit the Setup menu.
Set Bluetooth security for the HP All-in-One
You can enable printer security settings through the Bluetooth menu on the HP All-in-
One. Press Setup on the control panel, and select Bluetooth from the Setup Menu.
From the Bluetooth menu, you can:
●
Require passkey authentication prior to someone printing to the HP All-in-One
from a Bluetooth device.
●
Make the HP All-in-One visible or invisible to Bluetooth devices that are within
range.
●
●
●
Use a passkey to authenticate Bluetooth devices
You can set the security level of the HP All-in-One to either Low or High.
●
Low: The HP All-in-One does not require a passkey. Any Bluetooth device within
range can print to it.
Note The default security setting is Low. Low level security does not
require authentication.
●
High: The HP All-in-One requires a passkey from the Bluetooth device before
allowing the device to send a print job to it.
Note The HP All-in-One ships with a predefined passkey that is set to four
zeroes "0000".
To set the HP All-in-One to require passkey authentication
1. Press Setup.
2. Press 9, and then press 3.
This selects Bluetooth and then selects Passkey.
3. Use the keypad to enter a new passkey.
Note The passkey must be 1 to 4 characters long, and can only consist
of numbers.
4. When you have finished entering your passkey, press OK.
The Bluetooth menu appears.
5. Press 5 to select Security Level.
6. Press OK to select High.
High level security requires authentication.
Passkey authentication is now set for the HP All-in-One.
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Set the HP All-in-One to be invisible to Bluetooth devices
You can set the HP All-in-One to be either Visible to all Bluetooth devices (public) or
Not visible to any (private).
●
●
Visible to all: Any Bluetooth device within range can print to the HP All-in-One.
Not visible: Only Bluetooth devices that have stored the device address of the
HP All-in-One can print to it.
Note The HP All-in-One ships with a default accessibility level of Visible to all.
To set the HP All-in-One to be Not visible
1. Press Setup on the control panel of the HP All-in-One.
2. Press 9, and then press 4.
This selects Bluetooth and then selects Visibility.
3.
Press to select Not visible, and then press OK.
The HP All-in-One is inaccessible to Bluetooth devices that have not stored its
device address.
Reset Bluetooth settings on the HP All-in-One
You can reset all of the Bluetooth settings on the HP All-in-One to the factory defaults.
Note Only select Reset Bluetooth if you want all of the HP All-in-One
Bluetooth settings returned to factory defaults.
To reset the Bluetooth settings
1. Press Setup on the control panel of the HP All-in-One.
2. Press 9, and then press 6.
This selects Bluetooth and then selects Reset Bluetooth.
Use a Bluetooth® connection to print from your computer
A Bluetooth connection provides a quick and easy way to print images from a
Bluetooth-enabled computer without using a cable. With a Bluetooth connection you
can access many of the same printing features as with a USB connection. For
example, you can check the printer status, as well as the estimated amount of ink
remaining in your print cartridges.
Note The only software functionality available with a Bluetooth connection is
printing. Scanning and software-based faxing cannot be done over a Bluetooth
connection. However, stand-alone copy and fax functions are still available.
Before you print, you must connect an HP bt450, Printer and PC Adapter with
Bluetooth® Wireless Technology to the HP All-in-One.
Windows users
You must have Windows XP and either the Microsoft Bluetooth® Protocol Stack or the
Widcomm Bluetooth® Protocol Stack installed in order to connect the HP All-in-One. It
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is possible to have both the Microsoft Stack and the Widcomm Stack on your
computer, but use only one of them to connect the HP All-in-One.
●
Microsoft stack If you have Windows XP with Service Pack 2 installed on your
computer, then your computer has the Microsoft Bluetooth® Protocol Stack. The
Microsoft stack allows you to install an external Bluetooth® adapter automatically.
If your Bluetooth® adapter supports the Microsoft stack but it does not install
automatically, then you do not have the Microsoft stack on your computer. Check
the documentation that came with the Bluetooth® adapter to see if it supports the
Microsoft stack.
●
Widcomm stack: If you have an HP computer with Bluetooth® built in, or if you
have installed an HP bt450, then your computer has the Widcomm stack. If you
have an HP computer and plug in an HP bt450, it will install automatically using
the Widcomm stack.
To install and print using the Microsoft stack
1. Make sure that you have installed the HP All-in-One software on the computer.
Note The purpose of installing the software is to make sure the printer
driver is available for the Bluetooth® connection. Therefore, if you have
already installed the software, you do not need to reinstall it. If you want
both a USB and a Bluetooth® connection to the HP All-in-One, install the
USB connection first. For more information, see the Setup Guide.
However, if you do not want a USB connection, select Directly to the
computer on the Connection Type screen. Also, on the Connect Your
Device Now screen, select the check box next to If you are unable to
connect your device now... at the bottom of the screen.
2. Attach an HP bt450 to the front USB port of the HP All-in-One.
If you are using an external Bluetooth® adapter for your computer, make sure
your computer is started and then attach the Bluetooth® adapter to a USB port on
the computer. If you have Windows XP with Service Pack 2 installed, the
Bluetooth® drivers are installed automatically. If you are prompted to select a
Bluetooth® profile, select HCRP.
3.
If your computer has Bluetooth® built in, just make sure the computer is started.
4. On the Windows taskbar, click Start, and then click Printers and Faxes.
5. Double-click the Add Printer icon.
6. Click Next, and then select A Bluetooth Printer.
7. Follow the onscreen instructions to finish the installation.
8. Print as you would to any printer.
To install and print using the Widcomm stack
1. Make sure that you have installed the HP All-in-One software on the computer.
Note The purpose of installing the software is to make sure the printer
driver is available for the Bluetooth® connection. Therefore, if you have
already installed the software, you do not need to reinstall it. If you want
both a USB and a Bluetooth® connection to the HP All-in-One, install the
USB connection first. For more information, see the Setup Guide.
However, if you do not want a USB connection, select Directly to the
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computer on the Connection Type screen. Also, on the Connect Your
Device Now screen, select the check box next to If you are unable to
connect your device now... at the bottom of the screen.
2. Attach an HP bt450 to the front USB port of the HP All-in-One.
3. Click the My Bluetooth Places icon on the desktop or in the taskbar.
4. Click View devices in range.
5. Once the available printers are discovered, double-click the name of HP All-in-
One to finish the installation.
6. Print as you would to any printer.
Mac users
You can connect the HP All-in-One to a Mac that has Bluetooth® built in, or you can
install an external Bluetooth® adapter.
To install and print using Bluetooth®
1. Make sure that you have installed the HP All-in-One software on the computer.
2. Attach an HP bt450 to the front USB port of the HP All-in-One.
3. Press the On button on the control panel to turn the HP All-in-One off, and press
it again to turn the device on.
Attach a Bluetooth® adapter to the computer and turn it on. Make sure that you
have installed the software that came with the adapter. Or, if your computer has
Bluetooth® built in, just turn on your computer.
4.
5. Open the Printer Setup Utility from the Applications:Utilities folder.
Note This utility is called the Printer Setup Utility on 10.3 and later. It is
called Print Center on 10.2.x.
6. From the pop-up menu, choose Bluetooth, then click Add.
The computer searches for the HP All-in-One.
7. In the printer list, select the HP All-in-One, then click Add.
The HP All-in-One is added to the printer list.
8. Print as you would to any printer.
Use printer sharing
If your computer is on a network, and another computer on the network has an HP All-
in-One connected to it by a USB cable, you can print to that printer using printer
sharing.
The computer directly connected to the HP All-in-One acts as the host for the printer
and has full software functionality. The other computer, which is referred to as a
client, has access only to the print features. You must perform other functions from
the host computer or from the control panel on the HP All-in-One.
To enable printer sharing on a Windows computer
➔
Refer to the user guide that came with your computer or see the Windows
onscreen Help.
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To enable printer sharing on a Mac
1. On both the client and host computers, do the following:
a. Click System Preferences in the Dock, or, from the Apple menu, choose
System Preferences.
The System Preferences dialog appears.
b. In the Internet & Network area, click Sharing.
c. From the Services tab, click Printer Sharing.
2. On the host computer, do the following:
a. Click System Preferences in the Dock, or, from the Apple menu, choose
System Preferences.
The System Preferences dialog appears.
b. In the Hardware area, click Print & Fax.
c. Do one of the following, depending on your OS:
•
(OS 10.2.8 or 10.3.x) From the Printing tab, click the check box to
Share my printers with other computers.
•
(OS 10.4.x) Click Sharing, click the check box to Share this printer
with other computers, and then select the printer to share.
Connect to a network
This section describes how to connect the HP All-in-One to a network and
troubleshoot problems with the network connections. For definitions of networking
terms and information on printing or changing the network settings, refer to the
onscreen Help that came with the HP All-in-One.
If you want to:
See this section:
Connect to a wired (Ethernet) network.
Install the HP All-in-One software for
Add connections to more computers on
the network.
Change the HP All-in-One from a USB
connection to a network connection.
Note Use the instructions in this
section if you first installed the HP All-in-
One with a USB connection, and you
now want to change to wired (Ethernet)
network connection.
Find troubleshooting information.
Wired network setup
This section describes how to connect the HP All-in-One to an Ethernet router, switch,
or wireless router using an Ethernet cable and install the HP All-in-One software for a
network connection. This is known as a wired or Ethernet network.
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What you need for a wired network
Before you connect the HP All-in-One to a network, make sure you have all of the
required materials.
❑
A functional Ethernet network that includes an Ethernet router, switch, or a
wireless router with Ethernet ports.
❑
CAT-5 Ethernet cable.
Although standard Ethernet cables look similar to standard telephone cables,
they are not interchangeable. There is a different number of wires in each one,
and each has a different connector. An Ethernet cable connector (also called an
RJ-45 connector) is wider and thicker and always has 8 contacts on the end. A
phone connector has between 2 and 6 contacts.
❑
❑
A desktop computer or laptop with a connection to the Ethernet or wireless router.
Note The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet
networks. If you are purchasing, or have purchased, a network interface
card (NIC), make sure it can operate at either speed.
HP recommends Broadband Internet access such as cable or DSL. Broadband
Internet access is required if you want to access HP Photosmart Share directly
from the HP All-in-One.
Connect the HP All-in-One to the network
An Ethernet port is provided on the back of the HP All-in-One.
To connect the HP All-in-One to the network
1. Remove the yellow plug from the back of the HP All-in-One.
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2. Connect the Ethernet cable to the Ethernet port on the back of the HP All-in-One.
3. Connect the other end of the Ethernet cable to an available port on your Ethernet
router, switch, or wireless router.
4. Once you have connected the HP All-in-One to the network, install the software
as described in the next section.
Install the software for a network connection
Use this section to install the HP All-in-One software on a Windows or Mac computer
connected to a network. Before you install the software, make sure you have
connected the HP All-in-One as described in the previous section.
Note 1 If your computer is configured to connect to a series of network drives,
make sure that your computer is currently connected to these drives before
installing the software. Otherwise, HP All-in-One installation software might try
to use one of the reserved drive letters, and you will not be able to access that
network drive on your computer.
Note 2 Installation time can range from 20 to 45 minutes depending on your
operating system, the amount of available space, and the processor speed of
your computer.
To install the Windows HP All-in-One software
1. Quit all applications running on your computer, and any firewall or virus detection
software.
2. Insert the Windows CD that came with the HP All-in-One into the CD-ROM drive
on your computer and follow the onscreen instructions.
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3. If a dialog box pertaining to firewalls appears, respond as follows:
–
The Issues Stopping Installation screen means that a firewall or anti-
spyware program might be running that could interfere with the HP Software
Installation. For best results, temporarily disable the firewall or anti-spyware
programs during installation. See your firewall documentation for instructions.
After the installation is complete you can re-enable the firewall or anti-
spyware programs.
Note If the Issues Stopping Installation screen appears after the
firewall or anti-spyware program is disabled, continue with the
installation.
–
The Notice about Firewalls means that the Microsoft Internet Connection
Firewall or Windows Firewall is enabled. Click Next to allow the Setup
program to open the necessary ports and continue with the installation. If a
Windows Security Alert appears for a program published by Hewlett-
Packard, please unblock this program.
4. On the Connection Type screen, select Through the network, and then click
Next.
The Searching screen appears as the Setup program searches for the HP All-in-
One on the network.
5.
On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen
appears. Select the HP All-in-One you want to connect.
To see the device settings on the HP All-in-One, print the network configuration
page:
a. Press Setup.
b. Press 8 to select Network Setup.
c. Press 1.
This selects Print Network Settings and then prints the network
configuration page.
6. If the device description is correct, select Yes, install this printer.
7. At the prompt, restart your computer to finish the installation process.
When you have finished installing the software, the HP All-in-One is ready for use.
8. If you disabled a firewall or virus detection software on your computer, make sure
to enable it again.
9. To test your network connection, go to your computer and print a self-test report
to the HP All-in-One.
To install the Mac HP All-in-One software
1. Quit all applications running on your Mac.
2. Insert the Mac CD that came with the HP All-in-One into the CD-ROM drive on
your Mac.
3. Double-click the HP All-in-One installer icon.
4. In the Authenticate dialog, enter the Administrator password used to access
your Mac or network.
The installer software looks for HP All-in-One devices.
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5. From the HP Installer dialog, select your language and the HP All-in-One you
want to connect.
6. Follow the onscreen instructions to complete all the installation steps, including
the Setup Assistant.
When you have finished installing the software, the HP All-in-One is ready for use.
7. To test your network connection, go to your Mac and print a self-test report to the
HP All-in-One.
For more information, see:
●
●
Connect to additional computers on a network
If you have additional computers on the same network as the HP All-in-One, you can
use the additional computers with the HP All-in-One after you have installed the HP
software on each computer. Once you have set up the HP All-in-One on the network
you will not need to configure it again when you add additional computers.
For more information, see:
Change the HP All-in-One from a USB connection to a network connection
If you first install the HP All-in-One with a USB connection, you can later change to an
Ethernet network connection. If you already understand how to connect to a network,
you can use the general directions below.
To change a USB connection to a wired (Ethernet) connection
1. Unplug the USB connection from the back of the HP All-in-One.
2. Connect an Ethernet cable from the Ethernet port on the back of the HP All-in-
One to an available Ethernet port on the router, switch, or wireless router.
3. Run the installation CD, choose Add a Device, then choose Through the network.
4. (Windows only) When the installation is complete, open Printers and Faxes in
the Control Panel and delete the printers from the previous USB installation.
For more information, see:
●
●
Fax setup
After completing all the steps in the Setup Guide, use the instructions in this section to
complete your fax setup. Please keep your Setup Guide for later use.
In this section, you will learn how to set up the HP All-in-One so that faxing works
successfully with equipment and services you might already have on the same phone
line as the HP All-in-One.
Tip You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility
(Mac) to help you quickly set up some important fax settings such as the
answer mode and fax header information. You can access the Fax Setup
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Wizard (Windows) or Fax Setup Utility (Mac) through the software you
installed with the HP All-in-One. After you run the Fax Setup Wizard
(Windows) or Fax Setup Utility (Mac), follow the procedures in this section to
complete your fax setup.
Set up the HP All-in-One for faxing
Before you begin setting up the HP All-in-One for faxing, determine which kind of
phone system your country/region uses. The instructions for setting up the HP All-in-
One for faxing differ depending on whether you have a serial- or parallel-type phone
system.
●
If you do not see your country/region listed in the table below, you probably have
a serial-type phone system. In a serial-type phone system, the connector type on
your shared telephone equipment (modems, phones, and answering machines)
does not allow a physical connection to the "2-EXT" port on the HP All-in-One.
Instead, all equipment must be connected at the telephone wall jack.
Note In some countries/regions that use serial-type phone systems, the
phone cord that came with the HP All-in-One might have an additional wall
plug attached to it. This enables you to connect other telecom devices to
the wall jack where you plug in the HP All-in-One.
●
If your country/region is listed in the table below, you probably have a parallel-
type telephone system. In a parallel-type phone system, you are able to connect
shared telephone equipment to the phone line by using the "2-EXT" port on the
back of the HP All-in-One.
Note If you have a parallel-type phone system, HP recommends you use
the 2-wire phone cord supplied with the HP All-in-One to connect the
HP All-in-One to the telephone wall jack.
Countries/regions with a parallel-type phone system
Argentina
Canada
Colombia
Indonesia
Korea
Australia
Chile
Brazil
China
Greece
Ireland
India
Japan
Latin America
Philippines
Russia
Malaysia
Poland
Saudi Arabia
Taiwan
Venezuela
Mexico
Portugal
Singapore
Thailand
Vietnam
Spain
USA
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If you are unsure which kind of telephone system you have (serial or parallel), check
with your telephone company.
Choose the correct fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any)
share the same phone line with the HP All-in-One. This is important because you
might need to connect some of your existing office equipment directly to the HP All-in-
One, and you might also need to change some fax settings before you can fax
successfully.
To determine the best way to set up the HP All-in-One in your home or office, first
read through the questions in this section and record your answers. Next, refer to the
table in the following section and choose the recommended setup case based on your
answers.
Make sure to read and answer the following questions in the order they are presented.
1. Do you have a digital subscriber line (DSL) service through your telephone
company? (DSL might be called ADSL in your country/region.)
❑
❑
Yes, I have DSL.
No.
If you answered Yes, proceed directly to Case B: Set up the HP All-in-One with
DSL. You do not need to continue answering questions.
If you answered No, please continue answering questions.
2. Do you have a private branch exchange (PBX) phone system or an integrated
services digital network (ISDN) system?
If you answered Yes, proceed directly to Case C: Set up the HP All-in-One with a
PBX phone system or an ISDN line. You do not need to continue answering
questions.
If you answered No, please continue answering questions.
3. Do you subscribe to a distinctive ring service through your telephone company
that provides multiple phone numbers with different ring patterns?
❑
❑
Yes, I have distinctive ring.
No.
If you answered Yes, proceed directly to Case D: Fax with a distinctive ring
service on the same line. You do not need to continue answering questions.
If you answered No, please continue answering questions.
Are you unsure if you have distinctive ring? Many phone companies offer a
distinctive ring feature that allows you to have several phone numbers on one
phone line.
When you subscribe to this service, each phone number will have a different ring
pattern. For example, you can have single, double, and triple rings for the
different numbers. You might assign one phone number with a single ring to your
voice calls, and another phone number with double rings to your fax calls. This
allows you to tell the difference between voice and fax calls when the phone rings.
4. Do you receive voice calls at the same phone number you will use for fax calls on
the HP All-in-One?
❑
❑
Yes, I receive voice calls.
No.
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Please continue answering questions.
5. Do you have a computer dial-up modem on the same phone line as the HP All-in-
One?
❑
❑
Yes, I have a computer dial-up modem.
No.
Are you unsure if you use a computer dial-up modem? If you answer Yes to any
of the following questions, you are using a computer dial-up modem:
–
–
–
Do you send and receive faxes directly to and from your computer software
applications through a dial-up connection?
Do you send and receive e-mail messages on your computer through a dial-
up connection?
Do you access the Internet from your computer through a dial-up connection?
Please continue answering questions.
6. Do you have an answering machine that answers voice calls at the same phone
number you will use for fax calls on the HP All-in-One?
❑
❑
Yes, I have an answering machine.
No.
Please continue answering questions.
7. Do you subscribe to a voice mail service through your telephone company at the
same phone number you will use for fax calls on the HP All-in-One?
❑
❑
Yes, I have a voice mail service.
No.
After you have completed answering the questions, proceed to the next section to
select your fax setup case.
Select your fax setup case
Now that you have answered all the questions about the equipment and services that
share the phone line with the HP All-in-One, you are ready to choose the best setup
case for your home or office.
From the first column in the following table, choose the combination of equipment and
services applicable to your home or office setting. Then look up the appropriate setup
case in the second or third column based on your phone system. Step-by-step
instructions are included for each case in the sections that follow.
If you have answered all the questions in the previous section and have none of the
described equipment or services, choose "None" from the first column in the table.
Note If your home or office setup is not described in this section, set up the
HP All-in-One as you would a regular analog phone. Make sure you use the
phone cord supplied in the box to connect one end to your telephone wall jack
and the other end to the port labeled 1-LINE on the back of the HP All-in-One.
If you use another phone cord, you might experience problems sending and
receiving faxes.
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Other equipment/
services sharing your
fax line
Recommended fax
setup for parallel-type
phone systems
Recommended fax
setup for serial-type
phone systems
None
(You answered No to all
questions.)
DSL service
(You answered Yes to
question 1 only.)
PBX or ISDN system
(You answered Yes to
question 2 only.)
Distinctive ring service
(You answered Yes to
question 3 only.)
Voice calls
(You answered Yes to
question 4 only.)
service
(You answered Yes to
questions 4 and 7 only.)
Computer dial-up modem
Not applicable.
Not applicable.
(You answered Yes to
question 5 only.)
Voice calls and computer
dial-up modem
(You answered Yes to
questions 4 and 5 only.)
Not applicable.
machine
(You answered Yes to
questions 4 and 6 only.)
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(continued)
Other equipment/
services sharing your
fax line
Recommended fax
setup for parallel-type
phone systems
Recommended fax
setup for serial-type
phone systems
Not applicable.
up modem, and
answering machine
(You answered Yes to
questions 4, 5, and 6 only.)
Not applicable.
service
(You answered Yes to
questions 4, 5, and 7 only.)
For additional fax setup information, in specific countries/regions, see the Fax
Configuration website listed below.
Austria
Germany
Switzerland (French)
Switzerland (German)
United Kingdom
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have
no other equipment connected on this phone line, set up the HP All-in-One as
described in this section.
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Back view of the HP All-in-One
1
2
Telephone wall jack
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"
port
To set up the HP All-in-One with a separate fax line
1. Using the phone cord supplied in the box with the HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled 1-
LINE on the back of the HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the HP All-in-One will answer automatically after the number of
rings you set in the Rings to Answer setting. Then it will begin emitting fax reception
tones to the sending fax machine and receive the fax.
Case B: Set up the HP All-in-One with DSL
If you have a DSL service through your telephone company, use the instructions in
this section to connect a DSL filter between the telephone wall jack and the HP All-in-
One. The DSL filter removes the digital signal that can interfere with the HP All-in-
One, so the HP All-in-One can communicate properly with the phone line. (DSL might
be called ADSL in your country/region.)
Note If you have a DSL line and you do not connect the DSL filter, you will
not be able to send and receive faxes with the HP All-in-One.
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Back view of the HP All-in-One
1
2
3
Telephone wall jack
DSL filter and cord supplied by your DSL provider
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"
port
To set up the HP All-in-One with DSL
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord supplied in the box with the HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled 1-
LINE on the back of the HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
3. Connect the DSL filter cord to the telephone wall jack.
Note If you have other office equipment or services attached to this
phone line, such as a distinctive ring service, answering machine, or voice
mail, see the appropriate section in this section for additional setup
guidelines.
4. Run a fax test.
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter,
make sure you do the following:
●
If you are using either a PBX or an ISDN converter/terminal adaptor, connect the
HP All-in-One to the port that is designated for fax and phone use. Also, make
sure that the terminal adapter is set to the correct switch type for your country/
region, if possible.
Note Some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you
have problems when connected to the fax/phone port of your ISDN
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converter, try using the port designated for multiple purposes; it might be
labeled "multi-combi" or something similar.
●
If you are using a PBX phone system, set the call waiting tone to "off".
Note Many digital PBX systems include a call-waiting tone that is set to
"on" by default. The call waiting tone will interfere with any fax
transmission, and you will not be able to send or receive faxes with the
HP All-in-One. Refer to the documentation that came with your PBX
phone system for instructions on how to turn off the call-waiting tone.
●
●
If you are using a PBX phone system, dial the number for an outside line before
dialing the fax number.
Make sure you use the supplied cord to connect from the telephone wall jack to
the HP All-in-One. If you do not, you might not be able to fax successfully. This
special phone cord is different from the phone cords you might already have in
your home or office. If the supplied phone cord is too short, you can purchase a
coupler from your local electronics store and extend it.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that
allows you to have multiple phone numbers on one phone line, each with a different
ring pattern, set up the HP All-in-One as described in this section.
Back view of the HP All-in-One
1
2
Telephone wall jack
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"
port
To set up the HP All-in-One with a distinctive ring service
1. Using the phone cord supplied in the box with the HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled 1-
LINE on the back of the HP All-in-One.
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Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone
company assigned to your fax number.
Note By default, the HP All-in-One is set to answer all ring patterns. If
you do not set the Distinctive Ring to match the ring pattern assigned to
your fax number, the HP All-in-One might answer both voice calls and fax
calls or it might not answer at all.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The HP All-in-One will automatically answer incoming calls that have the ring pattern
you selected (Distinctive Ring setting) after the number of rings you selected (Rings
to Answer setting). Then it will begin emitting fax reception tones to the sending fax
machine and receive the fax.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have
no other office equipment (or voice mail) on this phone line, set up the HP All-in-One
as described in this section.
Back view of the HP All-in-One
1
2
Telephone wall jack
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"
port
3
Telephone (optional)
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Back view of the HP All-in-One
1
2
Telephone wall jack
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"
port
To set up the HP All-in-One with a shared voice/fax line
1. Using the phone cord supplied in the box with the HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled 1-
LINE on the back of the HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
2. Now you need to decide how you want the HP All-in-One to answer calls,
automatically or manually:
–
If you set up the HP All-in-One to answer calls automatically, it answers all
incoming calls and receives faxes. The HP All-in-One will not be able to
distinguish between fax and voice calls in this case; if you suspect the call is
a voice call, you will need to answer it before the HP All-in-One answers the
call. To set up the HP All-in-One to answer calls automatically, turn on the
Auto Answer setting.
–
If you set up the HP All-in-One to answer faxes manually, you must be
available to respond in person to incoming fax calls or the HP All-in-One
cannot receive faxes. To set up the HP All-in-One to answer calls manually,
turn off the Auto Answer setting.
3. Run a fax test.
4. Do one of the following, depending on your phone system:
–
If you have a parallel-type phone system, remove the white plug from the
port labeled 2-EXT on the back of the HP All-in-One, and then connect a
phone to this port.
–
If you have a serial-type phone system, you might plug your phone directly
on top of the HP All-in-One cable which has a wall plug attached to it.
If you pick up the phone before the HP All-in-One answers the call and hear fax tones
from a sending fax machine, you will need to answer the fax call manually.
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Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also
subscribe to a voice mail service through your telephone company, set up the HP All-
in-One as described in this section.
Note You cannot receive faxes automatically if you have a voice mail service
at the same phone number you use for fax calls. You must receive faxes
manually; this means you must be available to respond in person to incoming
fax calls. If you want to receive faxes automatically instead, contact your
telephone company to subscribe to a distinctive ring service, or to obtain a
separate phone line for faxing.
Back view of the HP All-in-One
1
2
Telephone wall jack
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"
port
To set up the HP All-in-One with voice mail
1. Using the phone cord supplied in the box with the HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled 1-
LINE on the back of the HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
2. Turn off the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the HP All-in-One
cannot receive faxes.
Case G: Fax line shared with computer dial-up modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a
computer dial-up modem connected on this line, set up the HP All-in-One as
described in this section.
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Since your computer dial-up modem shares the phone line with the HP All-in-One,
you will not be able to use both your modem and the HP All-in-One simultaneously.
For example, you cannot use the HP All-in-One for faxing if you are using your
computer dial-up modem to send an e-mail or access the Internet.
Back view of the HP All-in-One
1
2
Telephone wall jack
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"
port
3
Computer with modem
To set up the HP All-in-One with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-
One.
2. Find the phone cord that connects from the back of your computer (your
computer dial-up modem) to a telephone wall jack. Disconnect the cord from the
telephone wall jack and plug it into the port labeled 2-EXT on the back of the
HP All-in-One.
3. Using the phone cord supplied in the box with the HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled 1-
LINE on the back of the HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
4. If your modem software is set to receive faxes to your computer automatically,
turn off that setting.
Note If you do not turn off the automatic fax reception setting in your
modem software, the HP All-in-One will not be able to receive faxes.
5. Turn on the Auto Answer setting.
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6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the HP All-in-One will answer automatically after the number of
rings you set in the Rings to Answer setting. Then it will begin emitting fax reception
tones to the sending fax machine and receive the fax.
Case H: Shared voice/fax line with computer dial-up modem
If you receive both voice calls and fax calls at the same phone number, and you also
have a computer dial-up modem connected on this phone line, set up the HP All-in-
One as described in this section.
Since your computer dial-up modem shares the phone line with the HP All-in-One,
you will not be able to use both your modem and the HP All-in-One simultaneously.
For example, you cannot use the HP All-in-One for faxing if you are using your
computer dial-up modem to send an e-mail or access the Internet.
There are two different ways to set up the HP All-in-One with your computer based on
the number of phone ports on your computer. Before you begin, check your computer
to see if it has one or two phone ports.
●
If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a 2-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the
front and a plug on the back.)
Example of a parallel splitter
●
If your computer has two phone ports, set up the HP All-in-One as described
below.
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Back view of the HP All-in-One
1
2
3
4
5
6
Telephone wall jack
"IN" phone port on your computer
"OUT" phone port on your computer
Telephone
Computer with modem
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-
LINE" port
To set up the HP All-in-One on the same phone line as a computer with two
phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-
One.
2. Find the phone cord that connects from the back of your computer (your
computer dial-up modem) to a telephone wall jack. Disconnect the cord from the
telephone wall jack and plug it into the port labeled 2-EXT on the back of the
HP All-in-One.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled 1-
LINE on the back of the HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
5. If your modem software is set to receive faxes to your computer automatically,
turn off that setting.
Note If you do not turn off the automatic fax reception setting in your
modem software, the HP All-in-One will not be able to receive faxes.
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6. Now you need to decide how you want the HP All-in-One to answer calls,
automatically or manually:
–
If you set up the HP All-in-One to answer calls automatically, it answers all
incoming calls and receives faxes. The HP All-in-One will not be able to
distinguish between fax and voice calls in this case; if you suspect the call is
a voice call, you will need to answer it before the HP All-in-One answers the
call. To set up the HP All-in-One to answer calls automatically, turn on the
Auto Answer setting.
–
If you set up the HP All-in-One to answer faxes manually, you must be
available to respond in person to incoming fax calls or the HP All-in-One
cannot receive faxes. To set up the HP All-in-One to answer calls manually,
turn off the Auto Answer setting.
7. Run a fax test.
If you pick up the phone before the HP All-in-One answers the call and hear fax tones
from a sending fax machine, you will need to answer the fax call manually.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also
have an answering machine that answers voice calls at this phone number, set up the
HP All-in-One as described in this section.
Back view of the HP All-in-One
1
2
3
4
5
6
Telephone wall jack
"IN" port on your answering machine
"OUT" port on your answering machine
Telephone (optional)
Answering machine
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"
port
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To set up the HP All-in-One with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-
One.
2. Unplug your answering machine from the telephone wall jack, and connect it to
the port labeled 2-EXT on the back of the HP All-in-One.
Note If you do not connect your answering machine directly to the HP All-
in-One, fax tones from a sending fax machine might be recorded on your
answering machine, and you probably will not be able to receive faxes
with the HP All-in-One.
3. Using the phone cord supplied in the box with the HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled 1-
LINE on the back of the HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
4. (Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the "OUT" port.
Note If your answering machine does not let you connect an external
phone, you can purchase and use a parallel splitter (also known as a
coupler) to connect both the answering machine and telephone to the
HP All-in-One. You can use standard phone cords for these connections.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the HP All-in-One to the maximum
number of rings supported by your device. (The maximum number of rings varies
by country/region.)
8. Run a fax test.
When the phone rings, your answering machine will answer after the number of rings
you have set, and then play your recorded greeting. The HP All-in-One monitors the
call during this time, "listening" for fax tones. If incoming fax tones are detected, the
HP All-in-One will emit fax reception tones and receive the fax; if there are no fax
tones, the HP All-in-One stops monitoring the line and your answering machine can
record a voice message.
Case J: Shared voice/fax line with computer dial-up modem and answering
machine
If you receive both voice calls and fax calls at the same phone number, and you also
have a computer dial-up modem and answering machine connected on this phone
line, set up the HP All-in-One as described in this section.
Since your computer dial-up modem shares the phone line with the HP All-in-One,
you will not be able to use both your modem and the HP All-in-One simultaneously.
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For example, you cannot use the HP All-in-One for faxing if you are using your
computer dial-up modem to send an e-mail or access the Internet.
There are two different ways to set the HP All-in-One with your computer based on
the number of phone ports on your computer. Before you begin, check your computer
to see if it has one or two phone ports.
●
If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a 2-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the
front and a plug on the back.)
Example of a parallel splitter
●
If your computer has two phone ports, set up the HP All-in-One as described
below.
Back view of the HP All-in-One
1
2
3
4
5
6
7
Telephone wall jack
"IN" phone port on your computer
"OUT" phone port on your computer
Telephone (optional)
Answering machine
Computer with modem
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-
LINE" port
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To set up the HP All-in-One on the same phone line as a computer with two
phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-
One.
2. Find the phone cord that connects from the back of your computer (your
computer dial-up modem) to a telephone wall jack. Disconnect the cord from the
telephone wall jack and plug it into the port labeled 2-EXT on the back of the
HP All-in-One.
3. Unplug your answering machine from the telephone wall jack, and connect it to
the port labeled 2-EXT on the back of the HP All-in-One.
Note If you do not connect your answering machine directly to the HP All-
in-One, fax tones from a sending fax machine might be recorded on your
answering machine, and you probably will not be able to receive faxes
with the HP All-in-One.
4. Using the phone cord supplied in the box with the HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled 1-
LINE on the back of the HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
5. (Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the "OUT" port.
Note If your answering machine does not let you connect an external
phone, you can purchase and use a parallel splitter (also known as a
coupler) to connect both the answering machine and telephone to the
HP All-in-One. You can use standard phone cords for these connections.
6. If your modem software is set to receive faxes to your computer automatically,
turn off that setting.
Note If you do not turn off the automatic fax reception setting in your
modem software, the HP All-in-One will not be able to receive faxes.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the HP All-in-One to the maximum
number of rings supported by your device. (The maximum number of rings varies
by country/region.)
10. Run a fax test.
When the phone rings, your answering machine will answer after the number of rings
you have set, and then play your recorded greeting. The HP All-in-One monitors the
call during this time, "listening" for fax tones. If incoming fax tones are detected, the
HP All-in-One will emit fax reception tones and receive the fax; if there are no fax
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tones, the HP All-in-One stops monitoring the line and your answering machine can
record a voice message.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a
computer dial-up modem on the same phone line, and subscribe to a voice mail
service through your telephone company, set up the HP All-in-One as described in
this section.
Note You cannot receive faxes automatically if you have a voice mail service
at the same phone number you use for fax calls. You must receive faxes
manually; this means you must be available to respond in person to incoming
fax calls. If you want to receive faxes automatically instead, contact your
telephone company to subscribe to a distinctive ring service, or to obtain a
separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the HP All-in-One,
you will not be able to use both your modem and the HP All-in-One simultaneously.
For example, you cannot use the HP All-in-One for faxing if you are using your
computer dial-up modem to send an e-mail or access the Internet.
There are two different ways to set up the HP All-in-One with your computer based on
the number of phone ports on your computer. Before you begin, check your computer
to see if it has one or two phone ports.
●
If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a 2-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the
front and a plug on the back.)
Example of a parallel splitter
●
If your computer has two phone ports, set up the HP All-in-One as described
below.
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Back view of the HP All-in-One
1
2
3
4
5
6
Telephone wall jack
"IN" phone port on your computer
"OUT" phone port on your computer
Telephone
Computer with modem
Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-
LINE" port
To set up the HP All-in-One on the same phone line as a computer with two
phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-
One.
2. Find the phone cord that connects from the back of your computer (your
computer dial-up modem) to a telephone wall jack. Disconnect the cord from the
telephone wall jack and plug it into the port labeled 2-EXT on the back of the
HP All-in-One.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled 1-
LINE on the back of the HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
5. If your modem software is set to receive faxes to your computer automatically,
turn off that setting.
Note If you do not turn off the automatic fax reception setting in your
modem software, the HP All-in-One will not be able to receive faxes.
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6. Turn off the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the HP All-in-One
cannot receive faxes.
Change settings on the HP All-in-One to receive faxes
In order to receive faxes successfully, you need to change some settings on the
HP All-in-One. If you are unsure which setting to choose for a specific fax option, see
the fax setup information in the previous sections.
●
●
●
Set the answer mode
The answer mode determines whether the HP All-in-One answers incoming calls or
not.
●
Turn on the Auto Answer setting if you want the HP All-in-One to answer faxes
automatically. The HP All-in-One will answer all incoming calls and faxes.
Turn off the Auto Answer setting if you want to receive faxes manually. You
must be available to respond in person to the incoming fax call or the HP All-in-
One will not receive faxes.
●
To set the answer mode
➔
Press Auto Answer to turn the light on or off, as appropriate for your setup.
When the Auto Answer light is on, the HP All-in-One answers calls
automatically. When the light is off, the HP All-in-One does not answer calls.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings should occur
before the HP All-in-One automatically answers the incoming call.
The Rings to Answer setting is important if you have an answering machine on the
same phone line as the HP All-in-One, because you want the answering machine to
answer the phone before the HP All-in-One does. The number of rings to answer for
the HP All-in-One should be greater than the number of rings to answer for the
answering machine.
For example, set your answering machine to a low number of rings and the HP All-in-
One to answer in the maximum number of rings. (The maximum number of rings
varies by country/region.) In this setup, the answering machine will answer the call
and the HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the
HP All-in-One will receive the fax. If the call is a voice call, the answering machine will
record the incoming message.
To set the number of rings before answering from the control panel
1. Press Setup.
2. Press 4, and then press 2.
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This selects Basic Fax Setup and then selects Rings to Answer.
Enter the appropriate number of rings by using the keypad, or press or to
change the number of rings.
3.
4. Press OK to accept the setting.
Change the answer ring pattern for distinctive ringing
Many phone companies offer a distinctive ringing feature that allows you to have
several phone numbers on one phone line. When you subscribe to this service, each
number will have a different ring pattern. You can set up the HP All-in-One to answer
incoming calls that have a specific ring pattern.
If you connect the HP All-in-One to a line with distinctive ringing, have your telephone
company assign one ring pattern to voice calls and another ring pattern to fax calls.
HP recommends that you request double or triple rings for a fax number. When the
HP All-in-One detects the specified ring pattern, it will answer the call and receive the
fax.
If you do not have a distinctive ring service, use the default ring pattern, which is All
Rings.
To change the distinctive ring pattern from the control panel
1. Verify that the HP All-in-One is set to answer fax calls automatically.
2. Press Setup.
3. Press 5, and then press 1.
This selects Advanced Fax Setup and then selects Distinctive Ring.
4.
Press to select an option, and then press OK.
When the phone rings with the ring pattern assigned to your fax line, the HP All-in-
One answers the call and receives the fax.
Test your fax setup
You can test your fax setup to check the status of the HP All-in-One and to make sure
it is set up properly for faxing. Perform this test after you have completed setting up
the HP All-in-One for faxing. The test does the following:
●
●
●
●
●
●
Tests the fax hardware
Verifies the correct type of phone cord is connected to the HP All-in-One
Checks that the phone cord is plugged into the correct port
Checks for a dial tone
Checks for an active phone line
Tests the status of your phone line connection
The HP All-in-One prints a report with the results of the test. If the test fails, review the
report for information on how to fix the problem and rerun the test.
To test your fax setup from the control panel
1. Set up the HP All-in-One for faxing according to your particular home or office
setup instructions.
2. Insert the print cartridges and load full-size paper in the input tray before starting
the test.
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3. Press Setup.
4. Press 6, then press 6 again.
This selects the Tools menu and then selects Run Fax Test.
The HP All-in-One displays the status of the test on the display and prints a report.
5. Review the report.
–
If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.
–
If the test fails, review the report for more information on how to fix any
problems found.
6. After you pick up the fax report from the HP All-in-One, press OK.
If necessary, resolve any problems found and rerun the test.
Set the fax header
The fax header prints your name and fax number on the top of every fax you send. HP
recommends that you set up the fax header by using the software that you installed
with the HP All-in-One. You can also set up the fax header from the control panel, as
described here.
Note In some countries/regions the fax header information is a legal
requirement.
To set a default fax header from the control panel
1. Press Setup.
2. Press 4, and then press 1.
This selects Basic Fax Setup and then selects Fax Header.
3. Enter your personal or company name, and then press OK.
4. Enter your fax number by using the numeric keypad, and then press OK.
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Load originals and load paper
4
You can load many different types and sizes of paper in the HP All-in-One, including
letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-
in-One is set to detect the size and type of paper you load in the input tray
automatically and then adjust its settings to generate the highest quality output for that
paper.
If you are using special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality using the Automatic setting, you can
manually set the paper size and type for print and copy jobs.
●
●
●
●
Load originals
You can load an original for a copy, fax, or scan job in the automatic document feeder
or on the glass. Originals that are loaded in the automatic document feeder will
automatically be fed into the HP All-in-One.
●
●
Load an original in the automatic document feeder
You can copy, scan, or fax a single- or multiple-page letter-, A4- (up to 35 pages of
plain paper), or legal-size document (up to 20 sheets of plain paper) by placing it in
the document feeder tray.
Caution Do not load photos in the automatic document feeder; this might
cause damage to your photos.
Note Some features, such as the Fit to Page copy feature, do not work when
you load your originals in the automatic document feeder. You must load your
originals on the glass.
The automatic document feeder holds a maximum of 35 sheets of plain paper.
To load an original in the document feeder tray
1. Load your original, with the print side up, into the document feeder tray. Slide the
paper into the automatic document feeder until you hear a beep or see a
message on the display indicating that the HP All-in-One detected the pages you
loaded.
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Tip For more help on loading originals in the automatic document feeder,
refer to the diagram engraved in the document feeder tray.
2. Slide the paper guides inward until they stop at the left and right edges of the
paper.
Note Remove all originals from the document feeder tray before lifting the lid
on the HP All-in-One.
Load an original on the glass
You can copy, scan, or fax up to letter- or A4-size originals by loading them on the
glass. If your original is legal-size or contains multiple full-size pages, load it in the
automatic document feeder.
Note Many of the special features will not work correctly if the glass and lid
backing are not clean.
To load an original on the glass
1. Remove all originals from the document feeder tray, and then lift the lid on the
HP All-in-One.
2. Load your original print side down in the right front corner of the glass.
Tip For more help on loading an original, refer to the engraved guides
along the edge of the glass.
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3. Close the lid.
Choose papers for printing and copying
You can use different types and sizes of paper in the HP All-in-One. Review the
following recommendations to get the best printing and copying quality. Whenever you
change paper types or sizes, remember to change those settings.
●
●
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing. If you are printing photos,
for example, load HP Premium or HP Premium Plus photo paper in the input tray.
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
Note At this time, this portion of the HP website is available in English only.
Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does
not accept ink can cause printed images to smear, bleed, or not fill in completely.
Papers to avoid for all print and copy jobs
●
●
●
●
●
Any size paper other than those listed in the technical specifications chapter of
your User Guide.
Paper with cutouts or perforations (unless specifically designed for use with HP
inkjet devices).
Highly textured stock, such as linen. It might not print evenly, and the ink can
bleed into these papers.
Extremely smooth, shiny, or coated papers not specifically designed for the
HP All-in-One. They can jam the HP All-in-One or repel the ink.
Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get
stuck, and the ink is more likely to smear.
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●
●
Envelopes with clasps or windows. They can get stuck in the rollers and cause
paper jams.
Banner paper.
Additional papers to avoid when copying
●
●
Envelopes.
Transparency film other than HP Premium Inkjet Transparency Film or
HP Premium Plus Inkjet Transparency Film.
Iron-On Transfers.
●
●
Greeting card paper.
Load paper
This section describes the procedure for loading different types and sizes of paper
into the HP All-in-One for your copies, printouts, or faxes.
Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper
flat in a resealable bag. If the paper is not stored properly, extreme changes in
temperature and humidity might result in curled paper that does not work well
in the HP All-in-One.
●
●
●
●
●
Load full-size paper
You can load many types of letter, A4, or legal paper into the input tray of the HP All-
in-One.
To load full-size paper
1. Remove the output tray.
2. Slide the paper-width guide to its outermost position.
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3. Tap a stack of paper on a flat surface to align the edges, and then check the
paper for the following:
–
–
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Make sure all the paper in the stack is the same size and type.
4. Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
Caution Make sure that the HP All-in-One is idle and silent when you
load paper into the input tray. If the HP All-in-One is servicing the print
cartridges or otherwise engaged in a task, the paper stop inside the
device might not be in place. You could push the paper too far forward,
causing the HP All-in-One to eject blank pages.
Tip If you are using letterhead, insert the top of the page first with the
print side down. For more help on loading full-size paper and letterhead,
refer to the diagram engraved in the base of the input tray.
5. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
6. Replace the output tray.
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7. Flip the tray extender up toward you.
Note When you use legal-size paper, leave the tray extender closed.
Load 10 x 15 cm (4 x 6 inch) photo paper
You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the HP All-in-
One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper
or HP Premium Photo Paper.
Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper
flat in a resealable bag. If the paper is not stored properly, extreme changes in
temperature and humidity might result in curled paper that does not work well
in the HP All-in-One.
For best results, set the paper type and paper size before copying or printing.
To load 10 x 15 cm ( 4 x 6 inch) photo paper with tab in the input tray
1. Remove the output tray.
2. Remove all paper from the input tray.
3. Insert the stack of photo paper into the far-right side of the input tray with the
short edge forward and the print side down. Slide the stack of photo paper
forward until it stops.
Load the photo paper so that the tabs are closest to you.
Tip For more help on loading small-size photo paper, refer to the guides
engraved in the base of the input tray for loading photo paper.
4. Slide the paper-width guide inward against the photo paper until it stops.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
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5. Replace the output tray.
Load index cards
You can load index cards into the input tray of the HP All-in-One to print notes,
recipes, and other text.
For best results, set the paper type and paper size before copying or printing.
To load index cards in the input tray
1. Remove the output tray.
2. Remove all paper from the input tray.
3. Insert the stack of cards, print side down, into the far-right side of the input tray.
Slide the stack of cards forward until it stops.
4. Slide the paper-width guide inward against the stack of cards until it stops.
Do not overload the input tray; make sure the stack of cards fits within the input
tray and is no higher than the top of the paper-width guide.
5. Replace the output tray.
Load envelopes
You can load one or more envelopes into the input tray of the HP All-in-One. Do not
use shiny or embossed envelopes or envelopes that have clasps or windows.
Note For specific details on how to format text for printing on envelopes,
consult the help files in your word processing software. For best results,
consider using a label for the return address on envelopes.
To load envelopes
1. Remove the output tray.
2. Remove all paper from the input tray.
3. Insert one or more envelopes into the far-right side of the input tray with the
envelope flaps up and on the left. Slide the stack of envelopes forward until it
stops.
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Tip For more help on loading envelopes, refer to the diagram engraved
in the base of the input tray.
4. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the input tray; make sure the stack of envelopes fits within the
input tray and is not higher than the top of the paper-width guide.
5. Replace the output tray.
Load other types of paper
The following papers require extra attention to load them properly.
Note Not all paper sizes and paper types are available with all the functions
on the HP All-in-One. Some paper sizes and paper types can only be used if
you are starting a print job from the Print dialog box in a software application.
They are not available for copying or faxing. Papers that are only available for
printing from a software application are indicated as such.
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet
Transparency Film
➔
Insert the film so that the white transparency strip (with arrows and the HP logo)
is on top and is going into the input tray first.
Note The HP All-in-One cannot automatically detect the paper size or
paper type. For best results, set the paper type to transparency film before
printing or copying onto transparency film.
HP Iron-On Transfers (for printing only)
1. Flatten the transfer sheet completely before using it; do not load curled sheets.
Tip To prevent curling, keep transfer sheets sealed in the original
package until you are ready to use them.
2. Locate the blue stripe on the nonprinting side of the transfer paper and then
manually feed one sheet at a time into the input tray with the blue stripe facing up.
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HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards
(for printing only)
➔
Insert a small stack of HP greeting card paper into the input tray with the print
side down; slide the stack of cards forward until it stops.
Tip Make sure the area on which you want to print is inserted first, facing
down in the input tray.
HP Inkjet labels (for printing only)
1. Always use letter or A4 label sheets designed for use with HP inkjet devices
(such as HP inkjet labels), and make sure that the labels are no more than two
years old. Labels on older sheets might peel off when the paper is pulled through
the HP All-in-One, causing subsequent paper jams.
2. Fan the stack of labels to make sure none of the pages are sticking together.
3. Place a stack of label sheets on top of full-size plain paper in the input tray, label
side down. Do not insert labels one sheet at a time.
For best results, set the paper type and paper size before copying or printing.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
●
●
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
●
●
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or
torn.
Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make
sure the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the HP All-in-One. For more
Do not leave originals on the glass. If you load an original in the automatic
document feeder while there is already an original on the glass, the original can
jam in the automatic document feeder.
●
●
●
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Print from your computer
5
The HP All-in-One can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
●
●
●
Print from a software application
Most print settings are automatically handled by the software application you are
printing from or by HP ColorSmart technology. You need to change the settings
manually only when you change print quality, print on specific types of paper or
transparency film, or use special features.
To print from a software application (Windows)
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the HP All-in-One is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog
box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the appropriate options for your print job by using the features available in
the Advanced, Paper/Quality, Effects, Finishing, and Color tabs.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print from a software application (Mac)
1. Make sure you have paper loaded in the input tray.
2. From the File menu in your software application, choose Page Setup.
3. Make sure the HP All-in-One is the selected printer.
4. Specify the page attributes:
–
–
–
Choose the paper size.
Select the orientation.
Enter the scaling percentage.
5. Click OK.
6. From the File menu in your software application, choose Print.
The Print dialog box appears, and the Copies & Pages panel opens.
7. Change the print settings for each option in the pop-up menu, as appropriate for
your project.
8. Click Print to begin printing.
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Change the print settings
You can customize the print settings of the HP All-in-One to handle nearly any print
task.
Windows users
Before you change print settings, you should decide if you want to change the settings
for the current print job only, or if you want to make the settings the defaults for all
future print jobs. How you display print settings depends on whether or not you want
to apply the change to all future print jobs or just to the current print job.
To change the print settings for all future jobs
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
To change the print settings for the current job
1. On the File menu in your software application, click Print.
2. Make sure the HP All-in-One is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Make changes to the print settings, and click OK.
5. Click Print or OK in the Print dialog box to print the job.
Mac users
Use the Page Setup and Print dialog boxes to change the settings for your print job.
Which dialog box you use depends on which setting you want to change.
To change the paper size, orientation, or scaling percentage
1. From the File menu in your software application, choose Page Setup.
2. Make sure the HP All-in-One is the selected printer.
3. Make changes to the paper size, orientation, and scaling percentage settings,
and click OK.
To change all other print settings
1. From the File menu in your software application, choose Print.
2. Make sure the HP All-in-One is the selected printer.
3. Make changes to the print settings, and click Print to print the job.
Stop a print job
Although you can stop a print job from either the HP All-in-One or the computer, HP
recommends you stop it from the HP All-in-One for best results.
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To stop a print job from the HP All-in-One
➔
Press Cancel on the control panel. If the print job does not stop, press Cancel
again.
It can take a few moments for printing to be cancelled.
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Use the fax features
6
You can use the HP All-in-One to send and receive faxes, including color faxes. You
can set up speed dial entries to send faxes quickly and easily to frequently used
numbers. From the control panel, you can also set a number of fax options, such as
resolution and the contrast between lightness/darkness on the faxes you send.
Note Before you begin faxing, make sure you have set up the HP All-in-One
properly for faxing. You might have already done this as part of the initial
setup, by using either the control panel or the software that came with the
HP All-in-One.
You can verify the fax is set up correctly by running the fax setup test from the
control panel. You can access this test from the Setup menu.
●
●
●
●
Send a fax
You can send a fax in a variety of ways. Using the control panel, you can send a black-
and-white or color fax from the HP All-in-One. You can also send a fax manually from
an attached phone. This allows you to speak with the recipient before sending the fax.
●
●
●
Send a basic fax
You can easily send a single- or multiple-page black-and-white fax by using the
control panel, as described here.
Note If you need printed confirmation that your faxes were successfully sent,
enable fax confirmation before sending any faxes.
Tip You can also send a fax manually from a phone or by using monitor
dialing. These features allow you to control the pace of your dialing. They are
also useful when you want to use a calling card to charge the call and you
need to respond to tone prompts while dialing.
To send a basic fax from the control panel
1. Load your originals print side up into the document feeder tray. If you are sending
a single-page fax, such as a photograph, you can also load your original print
side down on the glass.
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Note If you are sending a multiple-page fax, you must load the originals
in the document feeder tray. You cannot fax a multiple-page document
from the glass.
2. Enter the fax number by using the keypad, press Speed Dial or a one-touch
speed dial button to select a speed dial, or press Redial/Pause to redial the last
number dialed.
Tip To add a pause in the fax number you are entering, press Redial/
Pause, or press the Symbols (*) button repeatedly, until a dash (-)
appears on the display.
3. Press Start Fax Black.
–
If the device detects an original loaded in the automatic document
feeder, the HP All-in-One sends the document to the number you entered.
If the device does not detect an original loaded in the automatic
document feeder, the Fax from glass? prompt appears. Make sure your
original is loaded print side down on the glass, and then press 1 to select Yes.
–
Tip If the recipient reports issues with the quality of the fax you sent, you
can try changing the resolution or contrast of your fax.
Send a fax manually from a phone
You can initiate a fax call from a telephone on the same phone line as the HP All-in-
One if you are more comfortable using the keypad on your phone, rather than using
the keypad on the control panel of the HP All-in-One. This method of sending a fax is
called manually sending a fax. When you send a fax manually, you can hear the dial
tones, telephone prompts, or other sounds through the handset on your telephone.
This makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might
answer the phone, or the fax machine might take the call. If a person answers the
phone, you can speak with the recipient before sending the fax. If a fax machine
answers the call, you can send the fax directly to the fax machine when you hear the
fax tones from the receiving fax machine.
To send a fax manually from a phone
1. Load your originals print side up into the document feeder tray.
Note This feature is not supported if you load your originals on the glass.
You must load your originals in the document feeder tray.
2. Dial the number by using the keypad on the phone that is connected to the HP All-
in-One.
Note Do not use the keypad on the control panel of the HP All-in-One
when manually sending a fax. You must use the keypad on your phone to
dial the recipient's number.
3. If the recipient answers the telephone, you can engage in a conversation before
sending your fax.
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Note If a fax machine answers the call, you will hear fax tones from the
receiving fax machine. Proceed to the next step to transmit the fax.
4. Once you are ready to send the fax, press Start Fax Black or Start Fax Color.
Note If prompted, press 1 to select Send Fax, and then press Start Fax
Black or Start Fax Color again.
If you were speaking with the recipient before sending the fax, inform the
recipient that they should press Start on their fax machine after they hear fax
tones.
The telephone line is silent while the fax is transmitting. At this point, you can
hang up the telephone. If you want to continue speaking with the recipient,
remain on the line until the fax transmission is complete.
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the control panel as you would dial a
regular telephone. When you send a fax using monitor dialing, you can hear the dial
tones, telephone prompts, or other sounds through the speakers on the HP All-in-
One. This enables you to respond to prompts while dialing, as well as control the pace
of your dialing.
Tip If you do not enter your calling card PIN fast enough, the HP All-in-One
might start sending fax tones too soon and cause your PIN not to be
recognized by the calling card service. If this is the case, you can create a
speed dial entry to store the PIN for your calling card.
Note Make sure the volume is turned on, or you will not hear a dial tone.
To send a fax using monitor dialing from the control panel
1. Load your originals print side up into the document feeder tray. If you are sending
a single-page fax, such as a photograph, you can also load your original print
side down on the glass.
Note If you are sending a multiple-page fax, you must load the originals
in the document feeder tray. You cannot fax a multiple-page document
from the glass.
2. Press Start Fax Black or Start Fax Color.
–
If the device detects an original loaded in the automatic document
feeder, you will hear a dial tone.
–
If the device does not detect an original loaded in the automatic
document feeder, the Fax from glass? prompt appears. Make sure your
original is loaded on the glass, and then press 1 to select Yes.
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3. Once you hear the dial tone, enter the number by using the keypad on the control
panel.
4. Follow any prompts that might occur.
Tip If you are using a calling card to send a fax and you have your calling
card PIN stored as a speed dial, when prompted to enter your PIN, press
Speed Dial or a one-touch speed dial button to select the speed dial entry
where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Receive a fax
The HP All-in-One can receive faxes automatically or manually. If you turn off the
Auto Answer option, you will need to receive faxes manually. If you turn on the Auto
Answer option (the default setting), the HP All-in-One automatically answers
incoming calls and receives faxes after the number of rings specified by the Rings to
Answer setting. (The default Rings to Answer setting is five rings.)
You can receive faxes manually from a phone that is:
●
●
Directly connected to the HP All-in-One (on the 2-EXT port)
On the same telephone line, but not directly connected to the HP All-in-One
If you receive a legal-size fax and the HP All-in-One is not currently set to use legal-
size paper, the device reduces the fax so that it fits on the paper that is loaded in the
HP All-in-One. If you have disabled the Automatic Reduction feature, the HP All-in-
One prints the fax on two pages.
●
●
●
Note If you installed a photo print cartridge for printing photos, you might
want to replace it with the black print cartridge when receiving faxes.
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax
while you are still connected. This is referred to as manual faxing. Use the instructions
in this section to receive a manual fax.
You can receive faxes manually from a phone that is:
●
●
Directly connected to the HP All-in-One (on the 2-EXT port)
On the same phone line, but not directly connected to the HP All-in-One
Note In some countries/regions that use serial-type phone systems, the
phone cord that came with the HP All-in-One might have an additional wall
plug attached to it. This enables you to connect other telecom devices to
the wall jack where you plug in the HP All-in-One.
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To receive a fax manually
1. Make sure the HP All-in-One is turned on and you have paper loaded in the input
tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the HP All-in-One answers. Or, turn off the Auto Answer
setting so that the HP All-in-One does not automatically answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press
Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press Start Fax Black or Start Fax Color on the control panel of the HP All-
in-One.
b. When prompted, press 2 to select Fax Receive.
c. After the HP All-in-One begins to receive the fax, you can hang up the phone
or remain on the line. The phone line is silent during fax transmission.
If you are not close enough to the HP All-in-One to reach the control panel, wait
several seconds, and then press 1 2 3 on your phone. If the HP All-in-One does
not begin receiving the fax, wait several more seconds and press 1 2 3 again.
After the HP All-in-One begins to receive the fax, you can hang up the phone.
Set up backup fax reception
Depending on your preference and security requirements, you can set up the HP All-
in-One to store all the faxes it receives, only the faxes it receives while the device is in
an error condition, or none of the faxes it receives.
The following Backup Fax Reception modes are available:
On
The default setting. When Backup Fax Reception is On, the
HP All-in-One stores all faxes it receives in memory. This
enables you to reprint up to eight of the most recently printed
faxes if they are still saved in memory.
Note 1 When the memory gets low, the HP All-in-One
overwrites the oldest, printed faxes as it receives new faxes. If
the memory becomes full of unprinted faxes, the HP All-in-One
will stop answering incoming fax calls.
Note 2 If you receive a fax that is too large, such as a very
detailed color photo, it might not be stored in memory due to
memory limitations.
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Chapter 6
(continued)
On Error Only
Causes the HP All-in-One to store faxes in memory only if there
is an error condition that prevents the HP All-in-One from
printing the faxes (for example, if the HP All-in-One runs out of
paper). The HP All-in-One will continue to store incoming faxes
as long as there is memory available. (If the memory becomes
full, the HP All-in-One will stop answering incoming fax calls.)
When the error condition is resolved, the faxes stored in
memory print automatically and are then deleted from memory.
Off
Means that faxes are never stored in memory. (You might want
to turn off Backup Fax Reception for security purposes, for
example.) If an error condition occurs that prevents the HP All-in-
One from printing (for example, the HP All-in-One runs out of
paper), the HP All-in-One will stop answering incoming fax calls.
Note If Backup Fax Reception is enabled and you turn off the HP All-in-
One, all faxes stored in memory are deleted, including any unprinted faxes that
you might have received while the HP All-in-One was in an error condition.
You will need to contact the senders to ask them to resend any unprinted
faxes. For a list of the faxes you have received, print the Fax Log. The Fax
Log is not deleted when the HP All-in-One is turned off.
To set backup fax reception from the control panel
1. Press Setup.
2. Press 5, and then press 5 again.
This selects Advanced Fax Setup and then selects Backup Fax Reception.
3.
4. Press OK.
Press to select On, On Error Only, or Off.
Reprint received faxes from memory
If you set the Backup Fax Reception mode to On, the HP All-in-One stores faxes it
receives in memory, whether the device has an error condition or not.
Note After the memory becomes full, the HP All-in-One overwrites the oldest,
printed faxes as it receives new faxes. If all the stored faxes are unprinted, the
HP All-in-One will not receive any more fax calls until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for
security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the
most recently printed faxes, if they are still in memory. For example, you might need
to reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the control panel
1. Make sure you have paper loaded in the input tray.
2. Press Setup.
3. Press 6, and then press 5.
This selects Tools and then selects Reprint Faxes in Memory.
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The faxes are printed in the reverse order they were received with the most
recently received fax printed first, and so on.
4. If you want to stop reprinting the faxes in memory, press Cancel.
To delete all the faxes in memory from the control panel
➔
Turn off the HP All-in-One by pressing the On button.
All faxes stored in memory will be deleted from memory when you turn off the
power to the HP All-in-One.
Note You can also delete any faxes stored in memory by selecting Clear
Fax Log from the Tools menu. To do so, press Setup, press 6, and then
press 7.
Print reports
You can set up the HP All-in-One to print error reports and confirmation reports
automatically for each fax you send and receive. You can also manually print system
reports as you need them; these reports provide useful system information about the
HP All-in-One.
By default, the HP All-in-One is set to print a report only if there is a problem with
sending or receiving a fax. A confirmation message that indicates whether a fax was
successfully sent appears briefly on the display after each transaction.
●
●
Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation before sending any faxes. Select either On
Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not
print a confirmation report for each fax sent or received. A confirmation message
indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 3.
This selects Print Report and then selects Fax Confirmation.
3.
Press to select one of the following, and then press OK.
Off
Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send
Prints a fax confirmation report for every fax you send.
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On Fax Receive Prints a fax confirmation report for every fax you receive.
Send &
Receive
Prints a fax confirmation report for every fax you send and
receive.
Tip If you choose On Fax Send or Send & Receive, and scan your fax
to send from memory, you can include an image of the first page of the fax
on the Fax Sent Confirmation report. Press Setup, press 2, and then
press 2 again. Select On from the Image on Fax Send Report menu.
Print fax error reports
You can configure the HP All-in-One so that it automatically prints a report when there
is an error during transmission or reception.
To set the HP All-in-One to print fax error reports automatically
1. Press Setup.
2. Press 2, and then press 3.
This selects Print Report and then selects Fax Error Report.
3.
Press to select one of the following, and then press OK.
Send &
Receive
Prints whenever there is any kind of fax error. This is the
default setting.
Off
Does not print any fax error reports.
Prints whenever there is a transmission error.
On Fax Send
On Fax Receive Prints whenever there is a receiving error.
Stop faxing
You can cancel a fax you are sending or receiving at any time.
To stop faxing from the control panel
➔
Press Cancel on the control panel to stop a fax you are sending or receiving. If
the HP All-in-One does not stop faxing, press Cancel again.
The HP All-in-One prints any pages it has already started printing and then
cancels the remainder of the fax. This can take a few moments.
To cancel a number you are dialing
➔
Press Cancel to cancel a number you are currently dialing.
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Use the copy features
7
The HP All-in-One enables you to produce high-quality color and black-and-white
copies on a variety of paper types, including transparencies. You can enlarge or
reduce the size of an original to fit a specific paper size, adjust the darkness of the
copy, and use special features to make high-quality copies of photos, including
borderless copies.
Tip For the best copy performance on standard copy projects, set the paper
size to Letter or A4, the paper type to Plain Paper, and the copy quality to Fast.
●
●
●
●
Make a copy
You can make quality copies from the control panel. Load multiple-page originals into
the document feeder tray.
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the right front corner of the glass or print
side up in the document feeder tray.
If you use the document feeder tray, place the pages so that the top edge of the
document goes in first.
3. Do one of the following:
–
–
Press Start Copy Black to initiate a black-and-white copy job.
Press Start Copy Color to initiate a color copy job.
Note If you have a color original, pressing Start Copy Black produces a
black-and-white copy of the color original, while pressing Start Copy
Color produces a full-color copy of the color original.
Change the copy settings
You can customize the copy settings of the HP All-in-One to handle nearly any task.
When you change copy settings, the changes are for the current copy job only. You
must set the changes as defaults for the settings to apply to all future copy jobs.
To change the copy settings for the current job only
1. In the Copy area, press Menu repeatedly to display the appropriate options. The
following options are available:
–
–
Number of Copies
Copy Paper Size
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–
–
–
–
Paper Type
Lighter / Darker
Enhancements
Set New Defaults
2.
3. Do one of the following:
Press the until the appropriate setting appears.
–
To change more settings, press Menu.
This selects the current setting and displays the next option.
–
To start the copy job, press Start Copy Color or Start Copy Black.
To save the current settings as defaults for future jobs
1. Make any needed changes to the settings in the Copy Menu.
2. In the Copy area, press Menu repeatedly until Set New Defaults appears.
3.
Press until Yes appears and then press OK.
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo
For the best quality when copying a photo, load photo paper in the input tray and
change your copy settings for the correct paper type and photo enhancement. You
might also want to use the photo print cartridge for superior print quality. With the tri-
color and photo print cartridges installed, you have a six-ink system.
To make a borderless copy of a photo from the control panel
1. Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray.
2. Load your original photo print side down on the right front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the front
edge of the glass, as indicated by the engraved guides along the edge of the
glass.
3. Press Start Copy Black or Start Copy Color.
The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your
original photo.
Note You can remove the tab from the copy of your photo once the ink
has completely dried.
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Use the scan features
8
Scanning is the process of converting text and pictures into an electronic format for
your computer. You can scan almost anything (photos, magazine articles and text
documents), as long as you are careful not to scratch the glass on the HP All-in-One.
You can use the scanning features of the HP All-in-One to do the following:
●
●
Scan text from an article into your word processor and quote it in a report.
Print business cards and brochures by scanning a logo and using it in your
publishing software.
●
Send photos to friends and relatives by scanning your favorite prints and
including them in e-mail messages.
●
●
Create a photographic inventory of your house or office.
Archive treasured photos in an electronic scrapbook.
●
●
Scan an image
You can start a scan from your computer or from the HP All-in-One. This section
explains how to scan from the control panel of the HP All-in-One only.
To use the scan features, the HP All-in-One and computer must be connected and
turned on. The HP Photosmart Software (Windows) or HP Photosmart Mac Software
(Mac) must also be installed and running on your computer prior to scanning.
●
On a Windows computer, look for the HP Digital Imaging Monitor icon in the
Windows system tray (at the lower right side of the screen, near the time) to verify
the software is running.
Note Closing the HP Digital Imaging Monitor icon in the Windows
system tray can cause the HP All-in-One to lose some of its scan
functionality and result in the No Connection error message. If this
happens, you can restore full functionality by restarting your computer or
by starting the HP Photosmart Software.
●
On a Mac, the software is always running.
Tip You can use the HP Photosmart Software (Windows) or HP Photosmart
Mac Software (Mac) to scan images, including panorama images. Using this
software, you can also edit, print, and even share your scanned images. For
more information, see the onscreen Help that came with the HP All-in-One.
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To scan to a computer
1. Load your original print side down on the right front corner of the glass or print
side up in the document feeder tray.
2. Press Scan To.
–
If the HP All-in-One is directly connected to a computer with a USB cable, a
list of destinations, including software applications, appears on the display.
Skip to step 4.
–
If the HP All-in-One is network-connected, the Scan Menu appears on the
display. Continue to the next step.
3. If the HP All-in-One is connected to one or more computers on a network, do the
following:
a. Press OK to select Select Computer.
A list of the computers connected to the HP All-in-One appears on the display.
Note The Select Computer menu might list computers with a USB
connection in addition to those connected through the network.
b.
Press OK to select the default computer, or press to select a different
computer, and then press OK.
The Scan To menu appears on the display, listing the applications on the
selected computer.
4.
Press OK to select the default application to receive the scan, or press to
select a different application, and then press OK.
A preview image of the scan appears on your computer, where you can edit it.
5. Make any edits to the preview image, and then click Accept when you are
finished.
The HP All-in-One sends the scan to the selected application.
Stop scanning
To stop scanning
➔
Press Cancel on the control panel.
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Use the photo and video features
9
The HP All-in-One can access your memory cards or storage devices so you can
print, store, manage, and share your photos. You can insert the memory card into the
HP All-in-One, or connect a storage device (such as a USB keychain drive) or digital
camera to the front USB port, letting the HP All-in-One read the contents. You can
also connect a digital camera with PictBridge mode to the front USB port to print
photos directly from your camera.
●
●
●
●
●
●
Insert a memory card
If your digital camera uses a memory card to store photos, you can insert the memory
card in the HP All-in-One to print or save your photos.
Caution Attempting to remove a memory card while it is being accessed can
damage files on the card. You can safely remove a card only when the photo
light is not blinking. Also, never insert more than one memory card at a time as
this can also damage files on the memory cards.
The HP All-in-One supports the memory cards described below. Each type of memory
card can only be inserted in the appropriate slot for that card.
●
●
Top slot: xD-Picture Card
Second slot from top: Memory Stick, Magic Gate Memory Stick, Memory Stick
Duo (with user-supplied adapter), Memory Stick Pro
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●
●
Third slot from top: CompactFlash (I, II)
Bottom slot: Secure Digital, MultiMediaCard (MMC), Secure MultiMedia Card
To insert a memory card
1. Turn the memory card so that the label faces up, and the contacts are facing the
HP All-in-One.
2. Insert the memory card into the corresponding memory card slot.
Connect a digital camera
The HP All-in-One supports the PictBridge mode, which enables you to connect any
camera in PictBridge mode to the front USB port and print photos contained on the
memory card in the camera. See the documentation that came with your camera to
find out if it supports PictBridge.
The front USB port is located next to the memory card slots:
If your camera is not in PictBridge mode or does not support PictBridge, you can still
access photos in the camera by using the camera in storage device mode.
After you successfully connect your camera in PictBridge mode to the HP All-in-One,
you can print your photos. Make sure the size of the paper loaded in the HP All-in-
One matches the setting on your camera. If the paper size setting on your camera is
set to the default, the HP All-in-One uses the paper that is currently loaded in the input
tray. Refer to the user guide that came with your camera for detailed information on
printing directly from the camera using PictBridge.
To print photos from a camera with PictBridge
1. Connect your camera to the front USB port on the HP All-in-One using the USB
cable supplied with your camera.
2. Turn on your camera and make sure it is in PictBridge mode.
Note Check your camera documentation to verify how to change the
USB mode to PictBridge. Different cameras use different terms to
describe PictBridge mode. For instance, some cameras have a digital
camera setting and a disk drive setting. In this instance, the digital
camera setting is the PictBridge mode setting.
Connect a storage device
You can connect a storage device such as a keychain drive, portable hard drive, or a
digital camera in storage mode to the front USB port on the HP All-in-One. The front
USB port is located next to the memory card slots:
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Note Digital cameras that are in storage mode can be attached to the front
USB port. The HP All-in-One treats cameras in this mode as a normal storage
device. Digital cameras in storage mode are referred to as storage devices
throughout this section.
Check your camera documentation to verify how to change the USB mode to
storage mode. Different cameras use different terms to describe the storage
mode. For instance, some cameras have a digital camera setting and a disk
drive setting. In this instance, the disk drive setting is the storage mode
setting. If storage mode does not work on your camera, you might need to
upgrade the camera firmware. For more information, see the documentation
that came with the camera.
Once you have connected the storage device, you can do the following with the files
stored on your storage device:
●
●
●
●
●
Transfer the files to your computer
View photos
Edit photos and videos using the control panel
Print photos on the HP All-in-One
Send photos and videos to your friends and family
Caution Never attempt to disconnect a storage device while it is being
accessed. Doing so can damage files on the storage device. You can safely
remove a storage device only when the status light next to the memory card
slots is not blinking.
Select photos and videos for printing
You can use the control panel on the HP All-in-One to select photos and videos for
printing.
To select individual photos and videos
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a
storage device to the front USB port.
2. In the Photo area, press Menu repeatedly until Select Photos appears.
3.
4.
Press to select Custom, and then press OK.
Press or to scroll to the photo or video file you want to select.
Note From the control panel on the HP All-in-One, you can only access
the following types of image files: JPEG, TIFF, MPEG-1, AVI, and
Quicktime. To print other types of files, transfer the files from your memory
card or storage device to your computer and use the HP Photosmart
Software.
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Tip You can press and hold down or to quickly navigate through all
photos and videos.
5. Press OK to select the photo or video currently shown on the display.
A check mark appears next to the selected photo or video.
6. Repeat the previous steps to select as many photos or videos as you want.
To deselect photos and videos
➔
Do one of the following:
–
Press OK to deselect the currently selected photo or video shown on the
display.
–
Press Cancel to deselect all photos and videos and return to the idle screen.
Print selected photos and videos
You can print selected photos or video frames directly from the control panel without
using a proof sheet.
Note If you have selected a video file, only the first frame of the video will print.
To print selected photos and videos
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a
storage device to the front USB port.
2. In the Photo area, press Menu repeatedly until Select Photos appears.
3.
4.
Press to select Custom, and then press OK.
Press or to move backward or forward through the photos, one photo at a
time. Press and hold or to move rapidly through the photos.
Note From the control panel on the HP All-in-One, you can only access
the following types of image files: JPEG, TIFF, MPEG-1, AVI, and
Quicktime. To print other types of files, transfer the files from your memory
card or storage device to your computer and use the HP Photosmart
Software.
5. When the photo you want to print appears, press OK. A check mark appears next
to the selected photo.
6. In the Photo area, press Menu and then modify the photo print options as desired.
7. In the Photo area, press Print Photos to print the selected photos.
Print photos using a proof sheet
A proof sheet is a simple and convenient way to select photos and make prints
directly from a memory card or storage device without the need for a computer. A
proof sheet, which might be several pages long, shows thumbnail views of photos
stored on the memory card. The file name, index number, and date appear under
each thumbnail. Proof sheets are also a quick way to create a printed catalog of your
photos.
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Note 1 You cannot print a proof sheet of photos on a camera in PictBridge
mode. The camera must be in storage mode.
Note 2 From the control panel on the HP All-in-One, you can only access the
following types of image files: JPEG, TIFF, MPEG-1, AVI, and Quicktime. To
print other types of files, transfer the files from your memory card or storage
device to your computer and use the HP Photosmart Software.
In order to print photos from a proof sheet you must complete the following tasks,
explained in detail in the procedures below.
●
●
●
Print a proof sheet of the images on your memory card or storage device
Complete the proof sheet
Scan the proof sheet
To print a proof sheet
1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a
storage device to the front USB port.
2. In the Photo area, press Proof Sheet, and then press OK.
This selects the Proof Sheet Menu and then selects Print Proof Sheet.
Note Depending on how many photos are on the memory card, the time
it takes to print a proof sheet can vary greatly.
3. If there are more than 20 photos on the card, the Select Photos menu appears.
Press to select one of the following:
–
–
All
Custom
If you select a video, only the first frame of the video will print on the proof sheet.
If you choose Custom, press or until the photo number for the first photo
appears, then press OK.
4.
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Note You can erase photo numbers by pressing to backspace.
5.
Press or until the photo number for the last photo appears, then press OK.
6. Complete the proof sheet.
To complete a proof sheet
1. Select the photos to print by using a dark pen or pencil to fill in the circles located
under the thumbnail images on the proof sheet.
Note If you select a video on the proof sheet, only the first frame of the
video will be printed.
2. Select one layout style by filling in a circle in step 2 of the proof sheet.
Note If you need more control over print settings than the proof sheet
provides, you can print photos directly from the control panel.
3. Scan the proof sheet.
To scan a completed proof sheet
1. Load the proof sheet print side down on the right front corner of the glass. Make
sure the sides of the proof sheet touch the right and front edges. Close the lid.
2. Load photo paper in the input tray. Make sure the same memory card or storage
device you used to print the proof sheet is still inserted or connected to the HP All-
in-One when you scan that proof sheet.
3. In the Photo area, press Proof Sheet.
The Proof Sheet Menu appears.
4.
Press until Scan Proof Sheet appears, then press OK.
The HP All-in-One scans the proof sheet and prints the selected photos.
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10 Maintain the HP All-in-One
The HP All-in-One requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace, align, or clean your print cartridges from
time to time. This section provides instructions for keeping the HP All-in-One in top
working condition. Perform these simple maintenance procedures as necessary.
●
●
●
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
●
●
●
Clean the glass
Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface
slows down performance and affects the accuracy of features such as Fit to Page.
In addition to the main glass surface, you might also need to clean the small glass
strip inside the automatic document feeder. Streaks can occur if the glass strip inside
the automatic document feeder is dirty.
To clean the glass
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.
Note Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later,
when you plug the power cord back in.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
Caution Do not use abrasives, acetone, benzene, or carbon
tetrachloride on the glass, since they can damage it. Do not place or spray
liquid directly on the glass. The liquid might seep under the glass and
damage the device.
3. Dry the glass with a chamois or cellulose sponge to prevent spotting.
4. Plug in the power cord, and then turn on the HP All-in-One.
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To clean the glass strip inside the automatic document feeder
1. Turn off the HP All-in-One, and unplug the power cord.
Note Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later,
when you plug the power cord back in.
2. Lift the cover of the automatic document feeder.
3. Raise the lid, as if you were loading an original on the glass.
4. Lift the automatic document feeder mechanism.
There is a glass strip under the automatic document feeder.
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5. Clean the glass strip with a soft cloth or sponge slightly moistened with a
nonabrasive glass cleaner.
Caution Do not use abrasives, acetone, benzene, or carbon
tetrachloride on the glass, since they can damage it. Do not place or spray
liquid directly on the glass. The liquid might seep under the glass and
damage the device.
6. Lower the automatic document feeder mechanism, and then close the cover of
the automatic document feeder.
7. Close the lid.
8. Plug in the power cord, and then turn on the HP All-in-One.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the
lid of the HP All-in-One.
To clean the lid backing
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.
Note Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later,
when you plug the power cord back in.
2. Clean the white document backing with a soft cloth or sponge slightly moistened
with a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3. Dry the backing with a chamois or soft cloth.
Caution Do not use paper-based wipes, as these might scratch the
backing.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any
residual alcohol.
Caution Be careful not to spill alcohol on the glass or exterior of the
HP All-in-One, as this might damage the device.
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Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off
the case. The interior of the HP All-in-One does not require cleaning. Keep fluids
away from the control panel and the interior of the HP All-in-One.
Caution To avoid damage to the exterior of the HP All-in-One, do not use
alcohol or alcohol-based cleaning products.
Print a self-test report
If you are experiencing problems with printing, print a self-test report before you
replace the print cartridges. This report provides useful information on several aspects
of your device, including your print cartridges.
To print a self-test report
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Press Setup.
3. Press 2, then press 4.
This selects Print Report and then selects Self-Test Report.
The HP All-in-One prints a self-test report, which might indicate the source of the
printing problem. A sample of the ink test area of the report is shown below.
4. Make sure the lines of color extend across the page.
If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black print cartridge in the right slot.
If any of the remaining three lines are missing, faded, streaked, or show lines, this
might indicate a problem with the tri-color print cartridge in the left slot.
If the color bars do not appear as black, cyan, magenta and yellow, you might
need to clean the print cartridges. If the problem is not resolved by cleaning the
print cartridges, you might need to replace the print cartridges.
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Work with print cartridges
To ensure the best print quality from the HP All-in-One, you will need to perform some
simple maintenance procedures and, when prompted by a message on the display,
replace the print cartridges.
●
●
●
●
●
Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and
how to handle the print cartridges.
1
2
3
Copper-colored contacts
Plastic tape with pink pull tab (must be removed before installing)
Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not
touch the copper-colored contacts or the ink nozzles.
Note Handle the print cartridges carefully. Dropping or jarring cartridges can
cause temporary printing problems, or even permanent damage.
Replace the print cartridges
Follow these instructions when the ink level is low.
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Note When the ink level for the print cartridge is low, a message appears on
the display. You can also check the ink levels by using the software installed
with the HP All-in-One.
When you receive a low-ink warning message on the display, make sure you have a
replacement print cartridge available. You should also replace the print cartridges
when you see faded text or if you experience print quality issues related to the print
cartridges.
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
For a list of print cartridge numbers, see the back cover of this guide.
Tip You can also use these instructions to replace the black print cartridge
with a photo print cartridge for printing high-quality color photos.
To replace the print cartridges
1. Make sure the HP All-in-One is on.
Caution If the HP All-in-One is off when you open the print cartridge door
to access the print cartridges, the HP All-in-One will not release the
cartridges for changing. You might damage the HP All-in-One if the print
cartridges are not docked safely on the right side when you try to remove
them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
1
2
Print cartridge door
Print carriage
3. Wait until the print carriage is idle and silent, and then lightly press down on a
print cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge
from the slot on the right.
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1
2
Print cartridge slot for the tri-color print cartridge
Print cartridge slot for the black and photo print cartridges
4. Pull the print cartridge toward you out of its slot.
5. If you are removing the black print cartridge in order to install the photo print
cartridge, store the black print cartridge in the print cartridge protector or an
airtight plastic container.
If you are removing the print cartridge because it is low or out of ink, recycle the
print cartridge. The HP Inkjet Supplies Recycling Program is available in many
countries/regions, and lets you recycle used print cartridges free of charge. For
more information, go to the following website:
6. Remove the new print cartridge from its packaging and, being careful to touch
only the black plastic, gently remove the plastic tape by using the pink pull tab.
1
2
3
Copper-colored contacts
Plastic tape with pink pull tab (must be removed before installing)
Ink nozzles under tape
Caution Do not touch the copper-colored contacts or ink nozzles.
Touching these parts can result in clogs, ink failure, and bad electrical
connections.
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7. Slide the new print cartridge forward into the empty slot. Then gently push on the
upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
8. Close the print cartridge door.
9. If you installed a new print cartridge, the print cartridge alignment process begins.
10. Make sure you have plain paper loaded in the input tray, and then press OK.
11. The HP All-in-One aligns the print cartridges. Recycle or discard the print
cartridge alignment sheet.
12. Press OK.
Align the print cartridges
The HP All-in-One prompts you to align cartridges every time you install or replace a
print cartridge. You can also align the print cartridges at any time from the control
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panel or by using the software you installed with the HP All-in-One. Aligning the print
cartridges ensures high-quality output.
Note If you remove and reinstall the same print cartridge, the HP All-in-One
will not prompt you to align the print cartridges. The HP All-in-One remembers
the alignment values for that print cartridge, so you do not need to realign the
print cartridges.
To align the print cartridges from the control panel when prompted
1. Make sure you have letter or A4 unused plain white paper loaded in the input
tray, and then press OK.
2. The HP All-in-One prints a test page, aligns the print head, and calibrates the
printer. Recycle or discard the page.
Note If you have colored paper loaded in the input tray when you align
the print cartridges, the alignment will fail. Load unused plain white paper
into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print
choose your country/region, and then click Contact HP for information on
calling for technical support.
To align the cartridges from the control panel at any time
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Press Setup.
3. Press 6, then press 2.
This selects Tools and then selects Align Print Cartridge.
4. The HP All-in-One prints a test page, aligns the print head, and calibrates the
printer. Recycle or discard the page.
Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of
the lines of color or when a color is muddy after installing a print cartridge for the first
time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the
life of the ink nozzles.
To clean the print cartridges from the control panel
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Press Setup.
3. Press 6, then press 1.
This selects Tools and then selects Clean Print Cartridge.
The HP All-in-One prints a page that you can recycle or discard.
If copy or print quality still seems poor after you clean the print cartridges, try
cleaning the print cartridge contacts before replacing the affected print cartridge.
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Clean the print cartridge contacts
Clean the print cartridge contacts only if you get repeated messages on the display
prompting you to check a print cartridge after you already have cleaned or aligned the
print cartridges.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge
contacts.
Make sure you have the following materials available:
●
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come
apart or leave fibers.
Tip Coffee filters are lint-free and work well for cleaning print cartridges.
●
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
Caution Do not use platen cleaners or alcohol to clean the print
cartridge contacts. These can damage the print cartridge or the HP All-in-
One.
To clean the print cartridge contacts
1. Turn on the HP All-in-One and open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
2. Wait until the print carriage is idle and silent, and then unplug the power cord
from the back of the HP All-in-One.
Note Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later,
when you plug the power cord back in.
3. Lightly press down on the print cartridge to release it, and then pull it toward you
out of the slot.
Note Do not remove both print cartridges at the same time. Remove and
clean each print cartridge one at a time. Do not leave a print cartridge
outside the HP All-in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
any excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
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1
2
Copper-colored contacts
Ink nozzles (do not clean)
8. Slide the print cartridge back into the slot. Push the print cartridge forward until it
clicks into place.
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
HP All-in-One.
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11 Troubleshooting information
This chapter contains troubleshooting information for the HP All-in-One. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen Help that came with
your software.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
Caution Do not connect the USB cable to the computer until prompted by the
software installation screen.
For information about uninstalling and reinstalling the software, see Uninstall and
See the list below for information on other topics covered in this chapter.
Additional troubleshooting topics in this User Guide
●
Setup troubleshooting: Contains information on hardware setup, software
installation, and fax setup troubleshooting information.
●
Operational troubleshooting: Contains information on issues that might occur
during normal tasks when using the HP All-in-One features.
Additional sources of information are also available for helping you troubleshoot
issues you might have with the HP All-in-One or HP Photosmart Software. See Find
If you are unable to solve the problem using the onscreen Help or HP websites, call
HP Support using the number for your country/region.
View the Readme file
You might want to refer to the Readme file for information on system requirements
and possible installation problems.
●
●
From a Windows computer, you can access the Readme file by clicking Start,
pointing to Programs or All Programs, pointing to HP, pointing to OfficeJet All-
In-One 6300 series, and then clicking Readme.
From a Mac, you can access the Readme file by double-clicking the icon located
in the top-level folder of the HP All-in-One software CD-ROM.
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Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with hardware, software, and fax setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP All-in-One hardware.
The HP All-in-One will not turn on
Cause The HP All-in-One is not properly connected to a power supply.
Solution
●
Make sure the power cord is firmly connected to both the HP All-in-One and
the power adaptor. Plug the power cord into a grounded power outlet, surge
protector, or power strip.
1
2
3
Power connection
Power cord and adaptor
Grounded power outlet
●
●
If you are using a power strip, make sure the power strip is on. Or, try
plugging the HP All-in-One directly into a grounded power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that
you know works, and see if the appliance has power. If not, then there might
be a problem with the power outlet.
●
If you plugged the HP All-in-One into a switched outlet, make sure the switch
is on. If it is switched to on but still does not work, then there might be a
problem with the power outlet.
Cause You pressed the On button too quickly.
Solution The HP All-in-One might not respond if you press the On button too
quickly. Press the On button once. It might take a few minutes for the HP All-in-
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One to turn on. If you press the On button again during this time, you might turn
the device off.
Warning If the HP All-in-One still does not turn on, it might have a
mechanical failure. Unplug the HP All-in-One from the power outlet and
contact HP. Go to:
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One
with my computer
Solution You must first install the software that came with the HP All-in-One
before connecting the USB cable. During installation, do not plug in the USB
cable until prompted by the onscreen instructions. Connecting the USB cable
before prompted can cause errors.
Once you have installed the software, connecting your computer to the HP All-in-
One with a USB cable is straightforward. Simply plug one end of the USB cable
into the back of your computer and the other into the back of the HP All-in-One.
You can connect to any USB port on the back of your computer.
For more information on installing the software and connecting the USB cable,
see the Setup Guide that came with the HP All-in-One.
I received a message on the display to attach the control panel faceplate
Solution This might mean the control panel faceplate is not attached, or it is
attached incorrectly. Make sure to align the faceplate over the buttons on the top
of the HP All-in-One and snap it firmly into place.
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For more information on attaching the control panel faceplate, see the Setup
Guide that came with the HP All-in-One.
The display shows the wrong language
Solution You can change the language settings at any time from the Setup
The wrong measurements are showing in menus on the display
Solution You might have selected the incorrect country/region when setting up
the HP All-in-One. The country/region you select determines the paper sizes
shown on the display.
To change the country/region, you must reset the language settings. You can
change the language settings at any time from the Setup Menu. For more
I received a message on the display to align the print cartridges
Solution The HP All-in-One prompts you to align cartridges every time you
Note If you remove and reinstall the same print cartridge, the HP All-in-
One will not prompt you to align the print cartridges. The HP All-in-One
remembers the alignment values for that print cartridge, so you do not
need to realign the print cartridges.
I received a message on the display that the print cartridge alignment failed
Cause The incorrect type of paper is loaded in the input tray (for example,
colored paper, paper with text on it or, certain recycled paper).
Solution Load unused plain white letter or A4 paper into the input tray, and
then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
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country/region, and then click Contact HP for information on calling for technical
support.
Cause Protective tape is covering the print cartridges.
Solution Check each print cartridge. The tape might have been removed from
the copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do
not touch the ink nozzles or the copper-colored contacts.
Reinsert the print cartridges and verify that they are fully inserted and locked in
place.
For more information about installing print cartridges, see Replace the print
Cause The contacts on the print cartridge are not touching the contacts in the
print carriage.
Solution Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
For more information about installing print cartridges, see Replace the print
Cause The print cartridge or sensor is defective.
your country/region, and then click Contact HP for information on calling for
technical support.
The HP All-in-One does not print
Solution If the HP All-in-One is network-connected, see the onscreen Help for
information on troubleshooting network communication problems.
If the HP All-in-One and computer are USB-connected and are not
communicating with each other, try the following:
●
Look at the display on the HP All-in-One. If the display is blank and the On
button is not lit, the HP All-in-One is turned off. Make sure the power cord is
firmly connected to the HP All-in-One and plugged into a power outlet. Press
the On button to turn on the HP All-in-One.
●
●
●
●
Make sure the print cartridges are installed.
Make sure you have paper loaded in the input tray.
Check that the HP All-in-One does not have a paper jam.
Check that the print carriage is not jammed.
Open the print cartridge door to access the print carriage area. Remove any
objects that are blocking the print carriage, including any packing materials
and the orange shipping lock. Turn the HP All-in-One off and then turn it on
again.
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●
●
Check that the HP All-in-One print queue is not paused (Windows) or
stopped (Mac). If it is, choose the appropriate setting to resume printing. For
more information about accessing the print queue, see the documentation
that came with the operating system installed on your computer.
Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works.
If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.
Check the connection from the HP All-in-One to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of the
HP All-in-One. Make sure the other end of the USB cable is plugged into a
USB port on your computer. After the cable is connected properly, turn the
HP All-in-One off and then on again.
●
●
●
●
●
If you are connecting the HP All-in-One through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
Check other printers or scanners. You might need to disconnect older
products from your computer.
Try connecting the USB cable to another USB port on your computer. After
you check the connections, try restarting your computer. Turn the HP All-in-
One off and then on again.
●
●
After you check the connections, try restarting your computer. Turn the
HP All-in-One off and then on again.
If necessary, remove and then install the software you installed with the
HP All-in-One again. For more information, see Uninstall and reinstall the
For more information on setting up the HP All-in-One and connecting it to your
computer, see the Setup Guide that came with the HP All-in-One.
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I received a message on the display about a paper jam or a blocked carriage
Solution If either a paper jam or blocked carriage error message appears on
the display, there might be some packing material inside the HP All-in-One. Look
inside the device, including the print cartridge door. The shipping lock might still
be in place on the left side of the HP All-in-One. Remove and recycle or discard
the orange shipping lock.
After you remove the orange shipping lock, turn off the HP All-in-One, and then
turn it on again.
Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see Hardware
During a normal installation of the HP All-in-One software, the following events occur:
1. The HP All-in-One software CD-ROM runs automatically.
2. The software installs.
3. Files are copied to your computer.
4. You are requested to connect the HP All-in-One to your computer.
5. A green OK and check mark appear on an installation wizard screen.
6. You are requested to restart your computer.
7. The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) runs.
8. The registration process runs.
If any of these things did not occur, there might be a problem with the installation.
To check the installation on a Windows computer, verify the following:
●
Start the HP Solution Center and check to make sure the following buttons
appear: Scan Picture, Scan Document, Send a Fax. If the icons do not appear
immediately, you might need to wait a few minutes for the HP All-in-One to
connect to your computer. Otherwise, see Some of the buttons are missing in the
●
●
Open the Printers dialog box and check to see that the HP All-in-One is listed.
Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
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When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run.
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate
drive letter.
To start the installation from a Mac
1. Double-click the CD icon on your desktop to view the contents of the CD.
2. Double-click the installation icon.
The minimum system checks screen appears (Windows)
Solution Your system does not meet the minimum requirements to install the
software. Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
You can also try installing HP Photosmart Essential instead. HP Photosmart
Essential provides less functionality than the HP Photosmart Premier software,
but it requires less space and memory on your computer.
For more information about installing the HP Photosmart Essential software, see
the Setup Guide that came with the HP All-in-One.
A red X appears on the USB connect prompt
Solution Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
Do the following:
1. Verify that the control panel faceplate is firmly attached, unplug the HP All-in-
One power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
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3. Click Retry to retry the plug and play setup. If this does not work, continue to
the next step.
4. Verify that the USB cable is set up properly as follows:
–
–
–
–
Unplug the USB cable and plug it in again.
Do not attach the USB cable to a keyboard or non-powered hub.
Verify that the USB cable is 3 meters (9.8 feet) or less in length.
If you have several USB devices attached to your computer, you might
want to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
6. If you are using a Windows computer, open the HP Solution Center and
check for the essential icons (Scan Picture, Scan Document, and Send a
Fax). If the essential icons do not appear, remove the software and then
I received a message that an unknown error has occurred
Solution Try to continue with the installation. If that doesn’t work, stop and then
restart the installation, and follow the directions on the screen. If an error occurs,
you might need to uninstall and then reinstall the software. Do not simply delete
the HP All-in-One application files from your computer. Make sure to remove
them properly using the uninstall utility provided when you installed the software
that came with the HP All-in-One.
Some of the buttons are missing in the HP Solution Center (Windows)
If the essential icons (Scan Picture, Scan Document, and Send a Fax) do not
appear, your installation might not be complete.
Solution If your installation is incomplete, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files
from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group. For more information, see Uninstall
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The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start
Solution You can manually start the Fax Setup Wizard (Windows) or Fax
Setup Utility (Mac) to finish setting up the HP All-in-One.
To start the Fax Setup Wizard (Windows)
➔
In the HP Solution Center, click Settings, point to Fax Settings & Setup,
and then click Fax Setup Wizard.
To start the Fax Setup Utility (Mac)
1. In the HP Photosmart Studio task bar, click Devices.
The HP Device Manager window appears.
2. In the Devices pop-up menu, choose the HP All-in-One.
3. In the Information and Settings pop-up menu, choose Fax Setup Utility.
The registration screen does not appear (Windows)
Solution You can access the registration (Sign up now) screen from the
Windows taskbar by clicking Start, pointing to Programs or All Programs, HP,
OfficeJet All-In-One 6300 series, and then clicking Product Registration.
The HP Digital Imaging Monitor does not appear in the system tray (Windows)
Solution If the HP Digital Imaging Monitor does not appear in the system tray
(normally located at the lower-right corner of the desktop), start the HP Solution
Center to check whether or not the essential icons are there.
For more information about missing essential buttons in the HP Solution Center,
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the HP All-in-One application files
from your computer. Make sure to remove them properly using the uninstall utility
provided when you installed the software that came with the HP All-in-One.
A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the
software on a Windows computer, and one method to uninstall on a Mac.
To uninstall from a Windows computer, method 1
1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-
One to your computer until after you have reinstalled the software.
2. Press the On button to turn off the HP All-in-One.
3. On the Windows taskbar, click Start, Programs or All Programs, HP, OfficeJet
All-In-One 6300 series, Uninstall.
4. Follow the onscreen instructions.
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5. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6. Restart your computer.
Note It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
7. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s
CD-ROM drive, and follow the onscreen instructions and the instructions provided
in the Setup Guide that came with the HP All-in-One.
8. After the software is installed, connect the HP All-in-One to your computer.
9. Press the On button to turn the HP All-in-One on.
After connecting and turning on the HP All-in-One, you might have to wait several
minutes for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center
icon on the desktop. If the HP Solution Center shows the essential icons (Scan
Picture, Scan Document, and Send a Fax), the software has been properly installed.
To uninstall from a Windows computer, method 2
Note Use this method if Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Select HP PSC & Officejet 6.0, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
Note It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
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To uninstall from a Windows computer, method 3
Note Use this method if Uninstall is not available in the Windows Start menu.
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. Select Uninstall and follow the onscreen directions.
3. Disconnect the HP All-in-One from your computer.
4. Restart your computer.
Note It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
5. Start the Setup program for the HP All-in-One again.
6. Select Reinstall.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
To uninstall from a Mac
1. Disconnect the HP All-in-One from your Mac.
2. Double-click the Applications:Hewlett-Packard folder.
3. Double-click HP Uninstaller.
Follow the onscreen instructions.
4. After the software is uninstalled, disconnect the HP All-in-One, and then restart
your computer.
Note It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
5. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s
CD-ROM drive.
6. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Network setup troubleshooting
This section addresses network setup problems you might encounter after
establishing the network connection, inserting the CD and starting the software
installation.
I received a System Requirements Error: No TCP/IP
Cause Your Local Area Network (LAN) card (NIC) is not installed properly.
Solution Make sure your LAN card is installed properly and set up for TCP/IP.
See the instructions that came with your LAN card.
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The Printer Not Found screen appears during installation
Cause A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessing your computer.
Solution Temporarily disable the firewall, anti-virus, or anti-spyware, and
uninstall and then reinstall the HP All-in-One software. You can re-enable your
firewall, anti-virus, or anti-spyware application after installation is complete. If you
see firewall pop-up messages, you must accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause A Virtual Private Network (VPN) is preventing the HP All-in-One from
accessing your computer.
Solution Temporarily disable the VPN before proceeding with the installation.
Note The HP All-in-One functionality will be limited during VPN sessions.
Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the
cable is defective.
Solution Reinsert the cables. Or, if necessary, try a different cable.
Cause The HP All-in-One is assigned an AutoIP address instead of DHCP.
Solution The HP All-in-One is not connected properly to the network.
Check the following:
●
●
Make sure all cables are connected properly and securely.
If the cables are connected properly, your access point, router, or home
gateway might not be sending an address. If this is the case, you might need
to reset the HP All-in-One.
●
Make sure the HP All-in-One is on the correct network.
Cause The HP All-in-One is on the wrong subnet or gateway.
Solution Print a network configuration page, and verify that the router and
HP All-in-One are on the same subnet and gateway. For more information, see
the onscreen Help that came with the HP All-in-One.
Cause The HP All-in-One is not turned on.
Solution Turn on the HP All-in-One.
Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP All-in-One. If
the HP All-in-One is not set up properly for faxing, you might experience problems
when sending faxes, receiving faxes, or both.
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If you are having faxing problems, you can print a fax test report to check the status of
the HP All-in-One. The test will fail if the HP All-in-One is not set up properly for
faxing. Perform this test after you have completed setting up the HP All-in-One for
If the test fails, review the report for information on how to fix any problems found. For
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
●
●
●
●
●
●
The "Fax Hardware Test" failed
Solution
●
Turn off the HP All-in-One by using the On button located on the control
panel and then unplug the power cord from the back of the HP All-in-One.
After a few seconds, plug the power cord back in and turn the power on. Run
the test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
●
●
Try to send or receive a test fax. If you can send or receive a fax
successfully, there might not be a problem.
If you are running the test from the Fax Setup Wizard (Windows) or Fax
Setup Utility (Mac), make sure the HP All-in-One is not busy completing
another task, such as receiving a fax or making a copy. Check the display for
a message indicating that the HP All-in-One is busy. If it is busy, wait until it
is finished and in the idle state, before running the test.
●
●
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Fax Hardware Test
continues to fail and you experience problems faxing, contact HP Support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
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The "Fax Connected to Active Telephone Wall Jack" test failed
Solution
●
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
●
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
●
Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One. For more
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
●
●
●
Try to send or receive a test fax. If you can send or receive a fax
successfully, there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the HP All-in-One, connect
one end to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the HP All-in-One.
Note If you use the 2-EXT port to connect to the telephone wall jack,
you will not be able to send or receive faxes. The 2-EXT port should
only be used to connect other equipment, such as an answering
machine or a telephone.
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Back view of the HP All-in-One
1
2
Telephone wall jack
Use the phone cord supplied in the box with the HP All-in-One to connect to the
"1-LINE" port
2. After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the HP All-in-One is ready for faxing.
3. Try to send or receive a test fax.
●
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
The "Using Correct Type of Phone Cord with Fax" test failed
Solution
●
Make sure you used the phone cord supplied in the box with the HP All-in-
One to connect to the telephone wall jack. One end of the phone cord should
be connected to the port labeled 1-LINE on the back of the HP All-in-One
and the other end to your telephone wall jack, as shown below.
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1
2
Telephone wall jack
Use the phone cord supplied in the box with the HP All-in-One to connect to the
"1-LINE" port
If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
●
●
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
The "Dial Tone Detection" test failed
Solution
●
Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
●
●
Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.
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●
●
●
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
●
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.
The "Fax Line Condition" test failed
Solution
●
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
●
●
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.
●
Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again.
–
If the Fax Line Condition Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try
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adding them back one at a time and rerunning the test each time, until
you identify which piece of equipment is causing the problem.
If the Fax Line Condition Test fails without the other equipment,
connect the HP All-in-One to a working phone line and continue
reviewing the troubleshooting information in this section.
–
●
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Fax Line Condition test
continues to fail and you experience problems faxing, contact your telephone
company and have them check the phone line.
The display always shows Phone Off Hook
Solution You are using the wrong type of phone cord. Make sure you are using
the phone cord that came with the HP All-in-One to connect the device to your
phone line. For more information, see The "Using Correct Type of Phone Cord
Solution Other equipment that uses the same phone line as the HP All-in-One
might be in use. Make sure extension phones (phones on the same phone line,
but not connected to the HP All-in-One) or other equipment are not in use or off
the hook. For example, you cannot use the HP All-in-One for faxing if an
extension phone is off the hook, or if you are using a computer dial-up modem to
send e-mail or access the Internet.
The HP All-in-One is having problems sending and receiving faxes
Solution Make sure the HP All-in-One is turned on. Look at the display on the
HP All-in-One. If the display is blank and the On light is not lit, the HP All-in-One
is turned off. Make sure the power cord is firmly connected to the HP All-in-One
and plugged into a power outlet. Press the On button to turn on the HP All-in-One.
After turning on the HP All-in-One, HP recommends you wait five minutes before
sending or receiving a fax. The HP All-in-One cannot send or receive faxes while
it is initializing after being turned on.
Solution
●
Make sure you used the phone cord supplied in the box with the HP All-in-
One to connect to the telephone wall jack. One end of the phone cord should
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be connected to the port labeled 1-LINE on the back of the HP All-in-One
and the other end to your telephone wall jack, as shown below.
1
2
Telephone wall jack
Use the phone cord supplied in the box with the HP All-in-One to connect to the
"1-LINE" port
If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
●
●
Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, call your local telephone company for service.
Other equipment, which uses the same phone line as the HP All-in-One,
might be in use. For example, you cannot use the HP All-in-One for faxing if
an extension phone is off the hook, or if you are using a computer dial-up
modem to send an e-mail or access the Internet.
●
●
Check to see if another process has caused an error. Check the display or
your computer for an error message providing information about the problem
and how to solve it. If there is an error, the HP All-in-One will not send or
receive a fax until the error condition is resolved.
The phone line connection might be noisy. Phone lines with poor sound
quality (noise) can cause faxing problems. Check the sound quality of the
phone line by plugging a phone into the telephone wall jack and listening for
static or other noise. If you hear noise, turn Error Correction Mode (ECM)
off and try faxing again. For information about changing ECM, see the
onscreen Help. If the problem persists, contact your telephone company.
If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. For
Make sure the HP All-in-One is not connected to a telephone wall jack that is
set up for digital phones. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
HP All-in-One is connected to the correct port and the terminal adapter is set
to the correct switch type for your country/region, if possible. For more
●
●
●
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information, see Case C: Set up the HP All-in-One with a PBX phone system
●
If the HP All-in-One shares the same phone line with a DSL service, the DSL
modem might not be properly grounded. If the DSL modem is not properly
grounded, it can create noise on the phone line. Phone lines with poor sound
quality (noise) can cause faxing problems. You can check the sound quality
of the phone line by plugging a phone into the telephone wall jack and
listening for static or other noise. If you hear noise, turn off your DSL modem
and completely remove power for at least 15 minutes. Turn the DSL modem
back on and listen to the dial tone again.
Note You might notice static on the phone line again in the future. If
the HP All-in-One stops sending and receiving faxes, repeat this
process.
If the phone line is still noisy, contact your telephone company. For
information on turning your DSL modem off, contact your DSL provider for
support.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
The HP All-in-One is having problems sending a manual fax
Solution
Note This possible solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the HP All-in-One, including:
Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.
●
Make sure the telephone you use to initiate the fax call is connected directly
to the HP All-in-One. To send a fax manually, the telephone must be
connected directly to the port labeled 2-EXT on the HP All-in-One, as shown
below.
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1
2
Telephone wall jack
Use the phone cord supplied in the box with the HP All-in-One to connect to the
"1-LINE" port
3
Telephone
●
If you are sending a fax manually from your phone that is connected directly
to the HP All-in-One, you must use the keypad on the telephone to send the
fax. You cannot use the keypad on the control panel of the HP All-in-One.
Note If using a serial-type phone system, please connect your
phone directly on top of the HP All-in-One cable which has a wall plug
attached to it.
The HP All-in-One cannot receive faxes, but can send faxes
Solution
●
●
●
If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the HP All-in-One is set to All Rings. For
If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, the HP All-in-One will not receive the fax. For information on
If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up the HP All-in-One when you have a voice mail
●
If you have a computer dial-up modem on the same phone line with the
HP All-in-One, check to make sure that the software that came with your
modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming
faxes, which prevents the HP All-in-One from receiving fax calls.
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●
If you have an answering machine on the same phone line with the HP All-in-
One, you might have one of the following problems:
–
Your answering machine might not be set up properly with the HP All-in-
One.
–
Your outgoing message might be too long or too loud to allow the HP All-
in-One to detect fax tones, and the sending fax machine might
disconnect.
–
Your answering machine might not have enough quiet time after your
outgoing message to allow the HP All-in-One to detect fax tones. This
problem is most common with digital answering machines.
The following actions might help solve these problems:
–
–
–
–
–
When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP All-
Make sure the HP All-in-One is set to receive faxes automatically. For
information on setting up the HP All-in-One to receive faxes
Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
Disconnect the answering machine and then try receiving a fax. If faxing
is successful without the answering machine, the answering machine
might be causing the problem.
Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave
at least 5 seconds of silence at the end of the voice message. There
should be no background noise when recording this silent time. Try to
receive a fax again.
Note Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
●
If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a
multi-port switch box, the fax signal level might be reduced. The signal level
can also be reduced if you use a splitter or connect extra cables to extend
the length of your phone. A reduced fax signal can cause problems during
fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
●
If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
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Distinctive Ring feature on the HP All-in-One is set to match. For more
The HP All-in-One cannot send faxes, but can receive faxes
Solution
●
The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a
pause in the fax number you are typing, press Redial/Pause, or press the
Space (#) button repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond
to prompts as you dial. For more information, see Send a fax using monitor
●
The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems.
Fax tones are recorded on my answering machine
Solution
●
When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the HP All-in-One
recommended, fax tones might be recorded on your answering machine.
Make sure the HP All-in-One is set to receive faxes automatically and that
the Rings to Answer setting is correct. The number of rings to answer for
the HP All-in-One should be greater than the number of rings to answer for
the answering machine. If the answering machine and the HP All-in-One are
set to the same number of rings to answer, both devices will answer the call
and fax tones will be recorded on the answering machine.
●
●
Set your answering machine to a low number of rings and the HP All-in-One
to answer in the maximum number of rings supported. (The maximum
number of rings varies by country/region.) In this setup, the answering
machine will answer the call and the HP All-in-One will monitor the line. If the
HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If the
call is a voice call, the answering machine will record the incoming message.
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The phone cord that came with my HP All-in-One is not long enough
Solution If the phone cord that came with the HP All-in-One is not long enough,
you can use a coupler to extend the length. You can purchase a coupler at an
electronics store that carries phone accessories. You will also need another
phone cord, which can be a standard phone cord that you might already have in
your home or office.
Tip If the HP All-in-One came with a 2-wire phone cord adaptor, you can
use it with a 4-wire phone cord to extend the length. For information on
using the 2-wire phone cord adaptor, see the documentation that came
with it.
To extend your phone cord
1. Using the phone cord supplied in the box with the HP All-in-One, connect
one end to the coupler, then connect the other end to the port labeled 1-LINE
on the back of the HP All-in-One.
2. Connect another phone cord to the open port on the coupler and to the
telephone wall jack, as shown below.
1
2
3
Telephone wall jack
Coupler
Use the phone cord supplied in the box with the HP All-in-One to connect to the
"1-LINE" port
Operational troubleshooting
This section contains information on paper and print cartridge troubleshooting.
The troubleshooting section in the onscreen Help contains more complete
troubleshooting tips for some of the most common issues associated with the HP All-
If you have Internet access, you can get help from the HP website at www.hp.com/
support. The website also provides answers to frequently asked questions.
Paper troubleshooting
To help avoid paper jams, only use paper types that are recommended for the HP All-
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Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input
tray.
If paper does become jammed in your device, follow these instructions to clear the
paper jam.
Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from
the rear door.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
●
Placing too much paper in the document feeder tray. The document feeder tray
holds a maximum of 35 sheets of plain paper.
●
●
Using paper that is too thick or too thin for the HP All-in-One.
Trying to add paper to the document feeder tray while the HP All-in-One is
feeding pages.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the HP All-in-One.
Caution Trying to clear a paper jam from the front of the HP All-in-One
can damage the print mechanism. Always access and clear paper jams
through the rear door.
2. Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of paper
from the HP All-in-One, more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK to continue the current job.
To clear a paper jam in the automatic document feeder
1. Lift the cover of the automatic document feeder.
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2. Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of paper
from the HP All-in-One, more paper jams are likely to occur.
3. If you do not see any paper jammed in the rollers, lift the automatic document
feeder mechanism.
4. Check for any paper jammed in the automatic document feeder mechanism.
5. Lower the automatic document feeder mechanism, and then close the cover of
the automatic document feeder.
The automatic document feeder picks up too many pages or none at all
Cause The separator pad or rollers inside the automatic document feeder might
need to be cleaned. Pencil lead, wax, or ink can build up on the rollers and
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separator pad after extensive use, or if you copy handwritten originals or originals
that are heavy with ink.
●
If the automatic document feeder does not pick up any pages at all, the
rollers inside the automatic document feeder need to be cleaned.
If the automatic document feeder picks up multiple pages instead of single
sheets, the separator pad inside the automatic document feeder needs to be
cleaned.
●
Solution Load one or two sheets of unused plain white full-size paper into the
document feeder tray and press Start Copy Black. As the plain paper passes
through the automatic document feeder, the paper releases and absorbs residue
from the rollers and separator pad.
Tip If the automatic document feeder does not pick up the plain paper,
try cleaning the front roller. Wipe the roller with a soft lint-free cloth
dampened with distilled water.
If the problem persists, or the automatic document feeder does not pick up the
plain paper, you can clean the rollers and separator pad manually.
To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3), as shown
below.
1
2
3
Automatic document feeder cover
Rollers
Separator pad
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any
excess liquid from the cloth.
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4. Use the damp cloth to wipe any residue off the rollers or separator pad.
Note If the residue does not come off using distilled water, try using
isopropyl (rubbing) alcohol.
5. Close the cover of the automatic document feeder.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of
the print cartridges.
To troubleshoot print cartridges
1. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the plastic tape has been removed. If it is still covering the ink nozzles,
gently remove the plastic tape by using the pink pull tab.
2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print
cartridge forward until it clicks into the socket.
3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
4. If the problem persists, print a self-test report to determine if there is a problem
with the print cartridges.
This report provides useful information about your print cartridges, including
status information.
5. If the self-test report shows a problem, clean the print cartridges.
6. If the problem persists, clean the copper-colored contacts of the print cartridges.
7. If you are still experiencing problems with printing, determine which print cartridge
is experiencing the problem and replace it.
For more information, see:
●
●
●
●
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12 Order supplies
You can order HP products, such as recommended types of paper and print
cartridges, online from the HP website.
●
●
●
●
Order paper, or other media
To order HP papers and other supplies, such as HP Premium Photo Papers or HP All-
region, follow the prompts to select your product, and then click one of the shopping
links on the page.
Order print cartridges
For a list of print cartridge numbers, see the back cover of this guide. You can also
use the software that came with the HP All-in-One to find out the reorder number for
all the print cartridges. You can order print cartridges online from the HP website.
Additionally, you can contact a local HP reseller to find out the correct print cartridge
reorder numbers for your device and purchase print cartridges.
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
Note Ordering print cartridges online is not supported in all countries/regions.
If it is not supported in your country/region, contact a local HP reseller for
information about purchasing print cartridges.
To order print cartridges through the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
Note You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Services tab, and
then click Service this device.
2. Click the Estimated Ink Levels tab.
3. Click Print Cartridge Ordering Information.
The print cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number,
and ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
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To find out the reorder number through the HP Photosmart Mac Software
1. In the HP Photosmart Studio task bar, click Devices.
The HP Device Manager window appears.
2. Make sure the HP All-in-One is selected in the Devices pop-up menu.
3. From the Information and Settings pop-up menu, choose Maintain Printer.
The Select Printer window appears.
4. If the Select Printerdialog box appears, choose the HP All-in-One, and click
Launch Utility.
The HP Printer Utility window appears.
5. In the Configuration Settings list, click Supply Info.
The print cartridge reorder numbers appear.
6. If you want to order print cartridges, click Supplies Status in the Configuration
Settings area, and then click Order HP Supplies.
Order accessories
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page. Depending on your country/region,
the HP All-in-One might support the following accessories.
Accessory and HP
Description
model number
HP bt450, Printer and
PC Adapter with
Bluetooth® Wireless
Technology
Enables you to print from a Bluetooth device to the HP All-in-One.
This accessory plugs into the front USB port on the HP All-in-One
and accepts print jobs from supported Bluetooth devices, such as a
digital camera phone, personal digital assistant (PDA), or Bluetooth-
enabled Windows or Mac computer.
Order other supplies
To order other supplies, such as HP All-in-One software, a copy of the User Guide, a
Setup Guide, or other customer-replaceable parts, call the phone number for your
country/region.
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Country/region
Asia Pacific (except for Japan)
Australia
Number for ordering
65 272 5300
1300 721 147
Europe
+49 180 5 290220 (Germany)
+44 870 606 9081 (U.K.)
New Zealand
South Africa
0800 441 147
+27 (0)11 8061030
U.S. and Canada
1-800-HP-INVENT (1-800-474-6836)
To order supplies in other countries/regions not listed in the table, go to www.hp.com/
information on calling for technical support.
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13 HP warranty and support
This chapter provides warranty information as well as how to get support from the Internet,
access your serial number and service ID, contact HP customer support, and prepare the HP All-
in-One for shipment.
If you are unable to find the answer you need in the printed or onscreen documentation supplied
with your product, you can contact one of the HP support services listed in the following section.
Some support services are available only in the U.S. and Canada, while others are available in
many countries/regions worldwide. If a support service number is not listed for your country/
region, contact your nearest authorized HP dealer for help.
Warranty
To obtain HP repair service, you must first contact an HP service office or an HP Customer
take before calling Customer Support.
Note This information does not apply to customers in Japan. For information on service
Warranty upgrades
Depending on your country/region, HP might offer (for an additional fee) a warranty upgrade
option that extends or enhances your standard product warranty. Available options might include
priority phone support, return service, or next business day exchange. Typically, service
coverage begins on product purchase date and must be purchased within a limited time of
product purchase.
For more information, see:
●
●
In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
Outside the U.S., please call your local HP Customer Support office. See Call elsewhere in
the world for a list of international Customer Support numbers.
then find warranty information.
●
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Warranty information
HP product
Software
Duration of limited warranty
90 days
Print cartridges
Until the HP ink is depleted or the “end of warranty” date printed
on the cartridge has been reached, whichever occurs first. This
warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
Accessories
1 year
Printer peripheral hardware (see the following for details) 1 year
A. Extent of limited warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from
defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase
by the customer.
2. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does
not warrant that the operation of any product will be uninterrupted or error free.
3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover
any other problems, including those that arise as a result of:
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP;
c. Operation outside the product's specifications;
d. Unauthorized modification or misuse.
4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty
to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to
the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the
printer for the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's
warranty, HP shall either repair or replace the product, at HP's option.
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,
within a reasonable time after being notified of the defect, refund the purchase price for the product.
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the
product being replaced.
9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in
countries where the product is distributed by HP or by an authorized importer.
B. Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
C. Limitations of liability
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and
exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
D. Local law
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary
from state to state in the United States, from province to province in Canada, and from country to country elsewhere
in the world.
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty
Statement may not apply to the customer. For example, some states in the United States, as well as some
governments outside the United States (including provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer
(e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer
cannot disclaim, or allow limitations on the duration of implied warranties.
3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your
country.
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not
in any way affected by this HP Limited Warranty.
Ireland: Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN
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Get support and other information from the Internet
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This website also offers technical support, drivers, supplies, ordering information and other
options such as:
●
●
●
●
Access online support pages.
Send HP an e-mail message for answers to your questions.
Connect with an HP technician by using online chat.
Check for software updates.
Support options and availability vary by product, country/region, and language.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
Note This information does not apply to customers in Japan. For information on service
If you need to contact HP Customer Support, do the following before you call:
1. Make sure that:
a. The HP All-in-One is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2. Reset the HP All-in-One:
a. Turn off the HP All-in-One by pressing the On button.
b. Unplug the power cord from the back of the HP All-in-One.
c. Plug the power cord back into the HP All-in-One.
d. Turn on the HP All-in-One by pressing the On button.
prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
Check the HP website for updated information or troubleshooting tips for the HP All-in-One .
4. If you are still experiencing problems and need to speak with an HP Customer Support
Representative, do the following:
a. Have the specific name of the HP All-in-One, as it appears on the control panel,
available.
b. Print a self-test report.
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e. Have your serial number and service ID ready.
5. Call HP Customer Support. Be near the HP All-in-One when you call.
For more information, see:
●
●
Access your serial number and service ID
You can access important information by using the Information Menu of the HP All-in-One.
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Note If the HP All-in-One is not turning on, you can view the serial number by looking
at the sticker on the rear side. The serial number is the 10-character code in the upper
left corner of the sticker.
To access your serial number and service ID
1. Press and hold OK. While holding OK, press 4. This displays the Information Menu.
2.
Press
Write down the complete service ID.
Press Cancel, and then press until Serial Number appears.
until Model Number appears and then press OK. This displays the service ID.
3.
4. Press OK. This displays the serial number.
Write down the complete serial number.
5. Press Cancel until you to exit the Information Menu.
Call in North America during warranty
Call 1-800-474-6836 (1-800-HP invent). U.S. phone support is available in both English and
Spanish languages 24 hours a day, 7 days a week (days and hours of support may change
without notice). This service is free during the warranty period. A fee may apply outside the
warranty period.
Call elsewhere in the world
The numbers listed below are current as of the publication date of this guide. For a list of current
country/region or language.
Support service is free during the warranty period; however, your standard long-distance phone
charges will apply. In some cases, additional fees might also apply.
For phone support in Europe, please check for the details and conditions of phone support in
Alternatively, you can ask your dealer or call HP at the phone number provided in this guide.
As part of our constant efforts to improve our phone support service, we advise you to check our
website on a regular basis for new information regarding service features and delivery.
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www.hp.com/support
61 56 45 43
Argentina (Buenos Aires) 54-11-4708-1600
03-3335-9800
1588-3003
Argentina
Australia
Australia
(out-of-warranty)
Österreich
0-800-555-5000
1300 721 147
1902 910 910
Luxembourg
Luxemburg
900 40 006
900 40 007
(0,16 € / min)
1800 88 8588
55-5258-9922
01-800-472-68368
Malaysia
Mexico (Mexico City)
Mexico
22 404747
Nederland
+ 43 1 86332 1000
0810-0010000
(in country)
17212049
België
0900 2020 165
(0,20 € / min)
070 300 005
Belgique
Brasil (Sao Paulo)
Brasil
Canada (Mississauga
Area)
Canada
070 300 004
New Zealand
Nigeria
Norge
Panama
Paraguay
Perú
0800 441 147
1 3204 999
+46 (0) 77 120 4765
1-800-711-2884
009 800 54 1 0006
0-800-10111
55-11-4004-7751
0-800-709-7751
(905) 206-4663
1-800-474-6836
Central America &
The Caribbean
Chile
www.hp.com/support
Philippines
(63) 2 867 3551
1800 1441 0094
0 801 800 235
808 201 492
1-877-232-0589
1-800-711-2884
0801 033 390
095 777 3284
812 332 4240
800-360-999
86-10-68687980
800-810-3888
571-606-9191
01-8000-51-4746-
8368
0-800-011-1046
810 222 222
+ 45 70 202 845
1-999-119
Polska
Portugal
Puerto Rico
República Dominicana
România
Рοссия (Москва)
Рοссия (Санкт-
Петербург)
800 897 1415
Singapore
Colombia (Bogota)
Colombia
Costa Rica
Česká republika
Danmark
Ecuador (Andinatel)
6 272 5300
800-711-2884
1-800-225-528
800-711-2884
Slovensko
0850 111 256
+ 27 11 2589301
Ecuador (Pacifitel)
South Africa
(international)
South Africa (RSA)
Rest of West Africa
Suomi
(02) 6910602
El Salvador
España
086 0001030
800-6160
902 010 059
+33 (0) 892 69 60 22
(0,34 € / min)
+ 351 213 17 63 80
+358 (0) 203 66 767
+46 (0) 77 120 4765
0848 672 672
France
Sverige
Switzerland
Deutschland
+49 (0) 180 5652 180
+ 30 210 6073603
801 11 75400
800 9 2654
1-800-711-2884
2802 4098
02-8722-8000
+66 (2) 353 9000
71 89 12 22
Trinidad & Tobago
Türkiye
1-800-711-2884
90 212 444 71 71
(044) 230 51 06
Guatemala
Україна
Magyarország
India
Indonesia
Ireland
1-700-503-048
Italia
Jamaica
06 40 200 629
1600 425 7737
+62 (21) 350 3408
1 890 923 902
600 54 47 47
United Kingdom
+44 (0) 870 010
4320
United States
Uruguay
Venezuela (Caracas)
Venezuela
1-(800)-474-6836
0004-054-177
58-212-278-8666
0-800-474-68368
+84 88234530
848 800 871
1-800-711-2884
0570-000511
Viêt Nam
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HP Quick Exchange Service (Japan)
HP Quick Exchange Service
0570-000511
:03-3335-9800
:
9:00
5:00
3
5:00
10:00
1
1
:
Call HP Korea customer support
Prepare the HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the HP All-in-One in for service, make sure you remove and keep the following items
before returning your device:
●
●
●
The print cartridges
The control panel faceplate
The power cord, USB cable, and any other cable connected to the HP All-in-One
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●
●
Any paper loaded in the input tray
Remove any originals you might have loaded in the HP All-in-One
●
●
Remove the print cartridges before shipment
Before you return the HP All-in-One, make sure you remove your print cartridges.
Note This information does not apply to customers in Japan. For information on service
To remove print cartridges before shipment
1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-
One will not turn on, skip this step and go to step 2.
2. Open the print cartridge door.
3. Remove the print cartridges from their slots.
Note If the HP All-in-One does not turn on, you can unplug the power cord and
then manually slide the print carriage to the far right side to remove the print
cartridges.
4. Place the print cartridges in an airtight plastic container so they will not dry out, and put
them aside. Do not send them with the HP All-in-One unless the HP customer support call
agent instructs you to.
5. Close the print cartridge door and wait a few minutes for the print carriage to move back to
its home position (on the left side).
Note Make sure the scanner is idle and has returned to its parked position before
turning off the HP All-in-One.
6. Press the On button to turn off the HP All-in-One.
Remove the control panel faceplate
Complete the following steps once you have removed the print cartridges.
Note This information does not apply to customers in Japan. For information on service
Caution 1 The HP All-in-One must be unplugged before following these steps.
Caution 2 The replacement HP All-in-One will not be shipped with a power cord. Store
the power cord in a safe place until the replacement HP All-in-One arrives.
To remove the control panel faceplate
1. Press the On button to turn off the HP All-in-One.
2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the
power cord with the HP All-in-One.
3. Remove the control panel faceplate as follows:
a. Place your hands on each side of the control panel faceplate.
b. Use your fingertips to pry the control panel faceplate off.
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4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-
in-One.
Caution The replacement HP All-in-One might not come with a control panel
faceplate. Store your control panel faceplate in a safe place, and when the
replacement HP All-in-One arrives, reattach your control panel faceplate. You must
attach your control panel faceplate to use the control panel functions on the
replacement HP All-in-One.
Note See the Setup Guide that came with the HP All-in-One for instructions on
how to attach your control panel faceplate. The replacement HP All-in-One might
come with instructions for setting up your device.
Pack the HP All-in-One
Complete the following steps once you have removed the print cartridges, removed the control
panel faceplate, turned off the HP All-in-One, and unplugged it.
To pack the HP All-in-One
1. If available, pack the HP All-in-One for shipment by using the original packing materials or
the packaging materials that came with your exchange device.
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If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation
is not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
–
–
–
A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
A copy of the sales slip or other proof of purchase to establish the warranty coverage
period.
Your name, address, and a phone number where you can be reached during the day.
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14 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Paper specifications
This section contains information about paper tray capacities, paper sizes, and print margin
specifications.
Paper tray capacities
Input tray*
Output tray*
Type
Paper weight
Document
feeder tray
Plain paper
16 to 24 lb. (60
to 90 gsm)
up to 100
up to 50
up to 35
(20 lb. paper)
(20 lb. paper)
Legal paper
20 to 24 lb. (75
to 90 gsm)
up to 100
up to 50
up to 20
(20 lb. paper)
(20 lb. paper)
Cards
up to 110 lb.
index (200 gsm)
40
10
N/A
N/A
Envelopes
20 to 24 lb. (75
to 90 gsm)
15
10
Transparency film
Labels
N/A
N/A
25
20
30
25 or fewer
N/A
N/A
N/A
20
10
4 x 6 inch photo
paper
up to 145 lb.
(236 gsm)
8.5 x 11 inch photo
paper
N/A
40
20
N/A
*
*
Maximum capacity.
Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
Paper sizes
Type
Size
Paper
Letter: 216 x 280 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Legal: 216 x 356 mm (8.5 x 14 inches)
Envelopes
U.S. #10: 105 x 241 mm (4.125 x 9.5 inches)
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(continued)
Type
Size
U.S. #9: 98 x 225 mm (3.9 x 8.9 inches)
A2: 111 x 146 mm (4.4 x 5.8 inches)
DL: 110 x 220 mm (4.3 x 8.7 inches)
C6: 114 x 162 mm (4.5 x 6.4 inches)
Transparency film
Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Premium photo paper
102 x 152 mm (4 x 6 inches)
Letter: 216 x 280 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Cards
A6: 105 x 148.5 mm
Index card: 76 x 127 mm (3 x 5 inches)
Index card: 101 x 152 mm (4 x 6 inches)
Labels
Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Custom
102 x 152 mm up to 216 x 356 mm (4 x 6 inches up to 8.5 x
14 inches)
Print margin specifications
Top (leading edge) Bottom (trailing
edge)
Left and Right
margins
U.S. (Letter, Legal,
Executive)
3 mm (0.12 inches)
3 mm (0.12 inches)
7.1 mm (0.28 inches)
ISO (A4, A5) and JIS
(B5)
3 mm (0.12 inches)
3 mm (0.12 inches)
7.1 mm (0.28 inches)
Envelopes
Cards
3 mm (0.12 inches)
3 mm (0.12 inches)
3 mm (0.12 inches)
3 mm (0.12 inches)
7.1 mm (0.28 inches)
7.1 mm (0.28 inches)
Print specifications
●
●
●
●
Resolution: 1200 x 1200 dpi black, 4800 optimized dpi color or 6 ink
Method: drop-on-demand thermal inkjet
Language: Lightweight Imaging Device Interface Language (LIDIL)
Print speed: up to 30 pages per minute black; up to 24 pages per minute color (varies by
model)
●
●
Print speed varies according to the complexity of the document
Duty cycle: 3000 pages per month
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Mode
Type
Speed (ppm) on plain
paper
Speed (seconds) 4 x 6
inch borderless photo
Maximum Black and Color
dpi
up to .4
as fast as 140
Best
Black and Color
Black
up to 2.3
up to 8.5
up to 5.3
up to 11
up to 8
as fast as 74
as fast as 54
as fast as 54
as fast as 30
as fast as 30
as fast as 30
as fast as 30
Normal
Color
Fast
Normal
Black
Color
Fast Draft Black
Color
up to 30
up to 24
Copy specifications
●
●
●
●
●
●
Digital image processing
Up to 100 copies from original (varies by model)
Digital zoom: from 25 to 400% (varies by model)
Fit to page, pre-scan
Copy speed: up to 30 copies per minute black; 24 copies per minute color (varies by model)
Copy speeds vary according to the complexity of the document
Mode
Type
Speed (ppm)
Scan resolution (dpi)
Best
Black
Color
Black
Color
Black
Color
up to 0.8
up to 0.8
up to 8.5
up to 5.1
up to 30
up to 24
up to 600 x 1200
up to 600 x 1200
up to 300 x 300
up to 300 x 300
up to 300 x 300
up to 300 x 300
Normal
Fast
*
Maximum at 400% scaling.
Memory card specifications
●
●
●
Maximum recommended number of files on a memory card: 1,000
Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum
Maximum recommended memory card size: 1 GB (solid state only)
Note Approaching any of the recommended maximums on a memory card might cause
the performance of the HP All-in-One to be slower than expected.
Supported memory card types
●
●
CompactFlash
Memory Stick
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●
●
●
●
●
Memory Stick Duo
Memory Stick Pro
Secure Digital
MultiMediaCard (MMC)
xD-Picture Card
Other memory cards, including Memory Stick Magic Gate Duo, Memory Stick Duo, and Secure
Multimedia Card, are supported with the use of an adapter. See the instructions that came with
your memory card for more information.
Fax specifications
●
●
●
Walk-up black-and-white and color fax capability.
Up to 110 speed dials (varies by model).
Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution takes longer and uses more
memory.
●
●
●
●
●
●
●
Manual fax send and receive.
Automatic busy redial up to five times (varies by model).
Automatic no-answer redial one time (varies by model).
Confirmation and activity reports.
CCITT/ITU Group 3 fax with Error Correction Mode.
33.6 Kbps transmission.
3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution take longer and use more memory.
Ring detect with automatic fax/answering machine switching.
●
Photo (dpi)
Very Fine (dpi)
Fine (dpi)
Standard (dpi)
Black
196 x 203 (8-bit
grayscale)
300 x 300
196 x 203
196 x 98
Color
200 x 200
200 x 200
200 x 200
200 x 200
Scan specifications
●
●
●
●
●
●
●
Image editor included
Integrated OCR software automatically converts scanned text to editable text
Scan speeds vary according to the complexity of the document
Twain-compliant interface
Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced
Color: 16-bit per RGB color, 48-bit total
Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)
Physical specifications
●
●
●
●
Height: 236 mm (9.29 inches)
Width: 456 mm (17.95 inches)
Depth: 326 mm (12.83 inches)
Weight: 7.66 kg (16.9 pounds)
Power specifications
●
Maximum power consumption: 60 W
●
Idle state power consumption: 8.5 W
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●
●
Input voltage: AC 100 to 240 VAC, 1A, 50-60 Hz, grounded
Output voltage: 32 Vdc 900 mA, 16Vdc 600 mA
Environmental specifications
●
●
●
●
Recommended operating temperature range: 15º to 32º C (59º to 90º F)
Allowable operating temperature range: 5º to 40º C (41º to 104º F)
Humidity: 15% to 80% RH non-condensing
Non-operating (Storage) temperature range: -40º to 60º C (-40º to 140º F)
In the presence of high electromagnetic fields it is possible the output from the HP All-in-One
might be slightly distorted.
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields.
If you have Internet access, you can get acoustic information from the HP website. Go to
Memory specifications
Memory specifications: up to 10 MB ROM, 64 MB DDR
Environmental product stewardship program
This section provides information on protecting the environment; ozone production; energy
consumption; paper use; plastics; material safety data sheets; and recycling programs.
This section contains information about environmental standards.
Protecting the environment
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
This product has been designed with several attributes to minimize impacts on our environment.
For more information, visit HP’s Commitment to the Environment website at:
Ozone production
This product generates no appreciable ozone gas (O3).
Energy consumption
Energy usage drops significantly while in ENERGY STAR® mode, which saves natural
resources, and saves money without affecting the high performance of this product. This product
qualifies for ENERGY STAR, which is a voluntary program established to encourage the
development of energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR
partner, HP has determined that this product meets ENERGY STAR guidelines for energy
efficiency.
For more information on ENERGY STAR guidelines, go to the following website:
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Paper use
This product is suited for the use of recycled paper according to DIN 19309.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of the product’s life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:
Customers without Internet access should contact their local HP Customer Care Center.
Hardware recycling program
HP offers an increasing number of product return and recycling programs in many countries, as
well as partnering with some of the largest electronic recycling centers throughout the world. HP
also conserves resources by refurbishing and reselling some of its most popular products.
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges free of charge. For
more information, go to the following website:
Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed
of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city office, your household
waste disposal service, or the shop where you purchased the product.
Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0506. This regulatory number should not
be confused with the marketing name HP Officejet 6300 All-in-One series.
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Notice to users of the U.S. telephone network: FCC requirements
This equipment complies with FCC rules, Part 68. On this equipment is a label that contains,
among other information, the FCC Registration Number and Ringer Equivalent Number (REN)
for this equipment. If requested, provide this information to your telephone company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68 compliant. This equipment connects to the telephone
network through the following standard network interface jack: USOC RJ-11C.
The REN is useful to determine the quantity of devices you may connect to your telephone line
and still have all of those devices ring when your number is called. Too many devices on one line
might result in failure to ring in response to an incoming call. In most, but not all, areas the sum
of the RENs of all devices should not exceed five (5). To be certain of the number of devices you
may connect to your line, as determined by the REN, you should call your local telephone
company to determine the maximum REN for your calling area.
If this equipment causes harm to the telephone network, your telephone company may
discontinue your service temporarily. If possible, they will notify you in advance. If advance notice
is not practical, you will be notified as soon as possible. You will also be advised of your right to
file a complaint with the FCC. Your telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the proper operation of your equipment. If
they do, you will be given advance notice so you will have the opportunity to maintain
uninterrupted service.
If you experience trouble with this equipment, please contact the manufacturer, or look
elsewhere in this manual, for warranty or repair information. Your telephone company may ask
you to disconnect this equipment from the network until the problem has been corrected or until
you are sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs. Contact your state public utility commission,
public service commission, or corporation commission for more information.
This equipment includes automatic dialing capability. When programming and/or making test
calls to emergency numbers:
●
●
Remain on the line and explain to the dispatcher the reason for the call.
Perform such activities in the off-peak hours, such as early morning or late evening.
Note The FCC hearing aid compatibility rules for telephones are not applicable to
this equipment.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including fax machines, to send any message unless such
message clearly contains in a margin at the top or bottom of each transmitted page or on the first
page of transmission, the date and time it is sent and an identification of the business, other
entity, or other individual sending the message and the telephone number of the sending
machine or such business, other entity, or individual. (The telephone number provided may not
be a 900 number or any other number for which charges exceed local or long-distance
transmission charges.) In order to program this information into your fax machine, you should
complete the steps described in the software.
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that
the following notice be brought to the attention of users of this product.
Declaration of Conformity: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that might cause undesired
operation. Class B limits are designed to provide reasonable protection against harmful
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Chapter 14
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and, if not installed and used in accordance with the instructions, might cause
harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
●
●
●
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
●
Consult the dealer or an experienced radio/TV technician for help.
For more information, contact the Product Regulations Manager, Hewlett-Packard Company,
San Diego, (858) 655-4100.
The user may find the following booklet prepared by the Federal Communications Commission
helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available
from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4.
Caution Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this
equipment not expressly approved by the Hewlett-Packard Company might cause
harmful interference and void the FCC authorization to operate this equipment.
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users
of the Canadian telephone network
Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie
Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil. L’abréviation IC qui
précède le numéro d’enregistrement indique que l’enregistrement a été effectué dans le cadre
d’une Déclaration de conformité stipulant que les spécifications techniques d’Industrie Canada
ont été respectées. Néanmoins, cette abréviation ne signifie en aucun cas que l’appareil a été
validé par Industrie Canada.
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la
terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation
en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est
particulièrement importante dans les zones rurales.
Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit une
indication sur le nombre maximal de terminaux qui peuvent être connectés à une interface
téléphonique. La terminaison d’une interface peut se composer de n’importe quelle combinaison
d’appareils, à condition que le total des numéros REN ne dépasse pas 5.
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.1B.
This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation IC before the
registration number signifies that registration was performed based on a Declaration of
Conformity indicating that Industry Canada technical specifications were met. It does not imply
that Industry Canada approved the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution might be particularly important in rural areas.
Note The REN assigned to each terminal device provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface might consist of any combination of devices subject only to
the requirement that the sum of the Ringer Equivalence Numbers of all the devices does
not exceed 5.
The REN for this product is 0.1B, based on FCC Part 68 test results.
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Notice to users in Japan
VCCI-2
Notice to users in the European Economic Area
This product is designed to be connected to the analog Switched Telecommunication Networks
(PSTN) of the European Economic Area (EEA) countries/regions.
Network compatibility depends on customer selected settings, which must be reset to use the
equipment on a telephone network in a country/region other than where the product was
purchased. Contact the vendor or Hewlett-Packard Company if additional product support is
necessary.
This equipment has been certified by the manufacturer in accordance with Directive 1999/5/EC
(annex II) for Pan-European single-terminal connection to the public switched telephone network
(PSTN). However, due to differences between the individual PSTNs provided in different
countries, the approval does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.
This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the unlikely
event of problems with loop disconnect dialing, it is recommended to use this equipment only
with the DTMF tone dial setting.
Notice to users of the German telephone network
This HP fax product is designed to connect only to the analogue public-switched telephone
network (PSTN). Please connect the TAE N telephone connector plug, provided with the HP All-
in-One into the wall socket (TAE 6) code N. This HP fax product can be used as a single device
and/or in combination (in serial connection) with other approved terminal equipment.
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
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Chapter 14
Notice to users in Korea
Declaration of conformity (European Economic Area)
The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014.
It identifies the product, manufacturer’s name and address, and applicable specifications
recognized in the European community.
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Chapter 14
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Index
cartridges. See print cartridges
clean
Korea 142
Symbols/Numerics
10 x 15 cm photo paper
load 62
warranty 137
specifications 147
automatic document
feeder 129
website 139
exterior 94
glass 91
D
A
date 21
ADSL. See DSL
answering machine
computer modem
troubleshoot 121
connect
connection problems
HP All-in-One does not
declaration of conformity
European Economic Area
delete
deselect
photos 87
videos 87
attention light
automatic document feeder
clean 129
dial-up modem. See computer
modem
feeding problems,
troubleshoot 129
digital camera
connect 86
connection types supported
Ethernet 23
USB 23
control panel
PictBridge 86
display
documents
B
Bluetooth
accessibility 25
connect to the HP All-in-
One 24
buttons
enter text and symbols
features
copy
button
scan 83
E
enter text and symbols
envelopes
load 63
specifications 147
environment
cancel 81
buttons, control panel
menu
C
specifications 149
customer support
Environmental product
stewardship program
environmental
specifications 151
inkjet supplies recycling
cancel
button
copy 81
fax 78
scan 84
contact 139
HP Quick Exchange
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European Union
labels 64
G
glass
clean 91
original 57
F
fax
answering machine, set
up 48, 49
H
transparencies 64
help
M
maintenance
button
menu
HP Solution Center, missing
icons 111
button
cancel 78
computer modem, set up
computer modem,
troubleshoot 121
manual
I
images
scan 83
ink cartridges. See print
cartridges
install software, troubleshoot
enter text and symbols
header 56
media. See paper
memory
menu
pause
J
receive 74
reports 77
reprint 76
send 71
settings 54
specifications 150
troubleshoot 115
volume 22
K
memory cards
keypad 5, 8
CompactFlash 85
MicroDrive 85
overview 85
slots 85
L
labels
load 64
specifications 147
left arrow
legal paper
specifications 149
xD 85
load 60
specifications 147
letter paper
menus
load 60
fax problems
copy
fax
specifications 147
load
receiving 124
sending 123, 126
help
scan to
setup
FCC
envelopes 63
requirements 153
statement 153
modem. See computer modem
MultiMediaCard (MMC)
160
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Index
select 87
N
network
redial/pause
upgrade 33
reduce/enlarge
PictBridge 86
print
regulatory notices
declaration of conformity
(European Economic
Area) 156
O
OK button
on button
one-touch speed dial buttons
order
faxes 76
from software application
declaration of conformity
(U.S.) 157
accessories 134
paper 133
software 134
geräuschemission 155
notice to users in Japan
(VCCI-2) 155
notice to users in Korea
notice to users in the
European Economic
Area 155
notice to users of the
German telephone
network 155
regulatory model
identification number
WEEE 152
specifications 148
print cartridges
P
paper
choose 59
jams 65, 109, 128
load 60
align 98
clean 99
handle 95
order 133
remove 143
replace 95
order 133
specifications 147
troubleshoot 127
PC modem. See computer
modem
troubleshoot 106, 131
printer found screen,
Windows 32
printer sharing
Mac 28
proof sheet
reports
phone
self-test 94
phone cord
button
menu
check 117
extend 127
print 88
right arrow
phone line, answer ring
pattern 55
phone numbers, customer
support 139
router 30
Q
quality
R
photo
S
save
receive fax
button
menu
scan
automatically 74
manually 74
photo paper
load 62
specifications 147
photos
cancel 84
documents 83
features 83
photos 83
recycle
connect PictBridge
camera 86
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scan to button
start scan button
stop 84
software application, print
from 67
software installation
reinstall 112
telephone line, answer ring
pattern 55
telephone numbers, customer
support 139
scan glass
clean 91
troubleshoot 109
uninstall 112
test
scan to
menu
security
specifications. See technical
information
speed dial
select
button
one-touch buttons
photos 87
videos 87
start copy
black
color
start fax
black
text, enter
time 21
transparencies
load 64
send fax
color
stop
specifications 147
troubleshoot
copy 81
fax 78
scan 84
manually 72, 73
settings
fax 115
subscriber identification code
symbols, enter
incorrect measurements
paper 127
resources 13
country/region 21
fax 54
T
technical information
environmental
language 21
setup
specifications 151
memory card
specifications 149
print margin
specifications 148
weight 150
button
DSL 39
fax 33
setup 104
TCP/IP 114
menu
U
telephone
sharing 33
V
videos
162
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