Gateway EC54/EC58
SERVICEGUIDE
®
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CHAPTER1
System Specifications
• Preface
• Features
• System Block Diagram
• Board Layout
• Notebook Product Tour
• Hardware Specifications and Configurations
1
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CHAPTER 1: System Specifications
Preface
Conventions
The following conventions are used in this manual:
Warning
Alerts you to any damage that might result from doing or not doing
specific actions.
Caution
Gives precautionary measures to avoid possible hardware or software
problems.
Important
Reminds you to do specific actions relevant to the accomplishment of
procedures.
Note
Gives bits and pieces of additional information related to the current
topic.
General Information
Before using this information and the product it supports, please read the
following general information.
1
This Service Guide provides you with all technical information relating
to the BASIC CONFIGURATION decided for Gateway’s “global” product
offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the
functionality of a machine (e.g. add-on card, modem, or extra memory
capability). These LOCALIZED FEATURES will NOT be covered in this
generic service guide. In such cases, please contact your regional offices
or the responsible personnel/channel to provide you with further
technical details.
2
Please note WHEN ORDERING FRU PARTS, that you should check the
most up-to-date information available on your regional web or channel.
If, for whatever reason, a part number change is made, it will not be
noted in this printed Service Guide. For GATEWAY-AUTHORIZED
SERVICE PROVIDERS, your Gateway office may have a DIFFERENT part
number code to those given in the FRU list of this printed Service Guide.
You MUST use the list provided by your regional Gateway office to order
FRU parts for repair and service of customer machines.
2
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Features
Below is a brief summary of the computer’s many factures:
EC58 Specifications
Operating System1
• Genuine Windows® 7 Home Premium 64-bit2
Platform1
®
®
•
Intel Centrino 2 processor technology, featuring:
®
•
Intel Core™ 2 Duo processor SU7300/SU9400 (3MB L2 cache,
1.20/1.40 GHz, 800 MHz FSB, 10 W),supporting Intel 64 architecture
®
®
•
•
Mobile Intel GS45 Express Chipset
Intel Wireless WiFi Link 5100 802.11a/b/g/Draft-N Wi-FiCERTIFIED™
network connection, featuring MIMOtechnology
®
3
System Memory1, 4, 5
•
Dual-Channel DDR3 SDRAM support
•
Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using
two SO-DIMM modules
Display
•
15.6"HD 1366 x 768 pixel resolution, high-brightness (200-nit)
Gateway Ultrabright™ LED-backlit TFT LCD
•
16:9 aspect ratio
3
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CHAPTER 1: System Specifications
Graphics1
6
7
•
ATI Mobility Radeon™ HD 4330 with up to 2304 MB of
HyperMemory™ (512 MB of dedicated DDR3 VRAM, up to 1792 MB of
shared system memory), supporting Unified Video Decoder (UVD),
OpenEXR High Dynamic-Range (HDR) technology, Shader Model 4.1,
®
®
Microsoft DirectX 10.1
®
8
•
Mobile Intel GS45 Express Chipset with integrated 3D graphics ,
®
®
featuring Intel Graphics Media Accelerator 4500MHD (Intel GMA 4500
®
MHD) with up to 1659 MB of Intel Dynamic Video Memory Technology
5.0 (64 MB of dedicated video memory, up to 1631 MB of shared system
®
®
memory), supporting Microsoft DirectX 10
Dual independent display support 16.7 million colors
External resolution/refresh rate:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
2048 x 1536: 75/60 Hz
1920 x 1440: 85/75/60 Hz
1920 x 1200: 75/60 Hz
1920 x 1080: 100/85/75/60 Hz
1680 x 945: 100/85/75/60 Hz
1600 x 1200: 120/100/85/75/60 Hz
1600 x 900: 120/100/85/75/60 Hz
1400 x 1050: 85/75/60 Hz
1366 x 768: 85/75/60 Hz
1280 x 1024: 120/100/85/75/60 Hz
1280 x 1024: 120/100/85/75/60 Hz
1280 x 768: 85/75/60 Hz
1280 x 720: 100/85/75/60 Hz
1024 x 768: 120/100/85/75/60 Hz
800 x 600: 120/100/85/72/60 Hz
640 x 480: 120/100/85/75/60 Hz
•
•
•
MPEG-2/DVD decoding
WMV9 (VC-1) and H.264 (AVC) decoding
™
HDMI (High-Definition Multimedia Interface) with HDCP
(High-bandwidth Digital Content Protection) support
Audio
nd
®9
•
Optimized 2 Generation Dolby Sound Room audio enhancement,
featuring Dolby Headphone, Dolby Natural Bass and Dolby Sound
Space Expander
®
®
®
•
•
•
•
•
Two built-in stereo speakers
High-definition audio support
S/PDIF (Sony/Philips Digital Interface) support for digital speakers
Built-in microphone
MS-Sound compatible
10
Storage
1.11
•
•
160/250/320/500 GB or larger hard disk drive
Multi-in-1 card reader, supporting Secure Digital (SD) Card,
MultiMediaCard (MMC), Memory Stick (MS), Memory Stick
™
™
™
™
PRO (MS PRO), xD-Picture Card (xD)
4
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Communication
• Video Conference1, featuring:
•
Integrated high-def video webcam, featuring 1280 x 800 resolution
image capture
1.3
®
•
WLAN : Intel Wireless WiFi Link 5100 802.11a/b/g/Draft-N Wi-Fi
CERTIFIED network connection, featuring MIMO technology
WPAN : Bluetooth 2.1+EDR (Enhanced Data Rate)
WWAN
™
1
®
•
•
1.3.12
: UMTS/HSPA at 850/900/1900/2100 MHz and quad-band
GSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/s
HSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizing
at 2100 MHz (for 3G models)
•
LAN: Gigabit Ethernet, Wake-on-LAN ready
Privacy Control
•
•
BIOS user, supervisor passwords
Kensington lock slot
Dimensions and Weight1
•
•
377.1 (W) x 254 (D) x 25.7 (H) mm (14.85 x 10 x 1.08/1.01 inches)
2.4 kg (5.29 lbs.) with 6-cell battery pack
Power1
•
ACPI 3.0 CPU power management standard: supports Standby and
Hibernation power-saving modes
•
63W 5600mAh 6-cell Li-ion battery pack:
13
•
8-hour battery life
•
•
3-pin 65W AC adapter
®
ENERGY STAR
Special Keys and Controls
• 103/104/107-key keyboard
• 12 function keys, four cursor keys, Windows® key, international
language support, independent US dollar and Euro symbol keys
•
•
•
Multi-gesture touchpad, supporting two-finger scroll, pinch,
rotate, flip
Capacitive-touch launch keys: Gateway PowerSave and MyBackup,
®
Communication , touchpad lock
5
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CHAPTER 1: System Specifications
I/O Ports1
•
•
•
•
•
•
•
•
Multi-in-1 card reader
Three USB 2.0 ports
HDMI port with HDCP support
External display (VGA) port
Headphone/speaker/line-out jack with one jack supporting S/PDIF
Microphone-in jack
™
Ethernet (RJ-45) port
DC-in jack for AC adapter
Software14
•
•
•
•
•
•
•
•
•
Gateway 3G Connection Manager
Gateway Launch Manager
Gateway MyBackup
Gateway PowerSave Solution
Gateway Recovery Management
®
®
Adobe Reader
®
®
Adobe Flash Player
®
™
CyberLink PowerDVD
®
™
CyberLink Power2Go
• Google Toolbar™
• Google™ Setup
®
•
•
Microsoft Works with Office Home and Student 2007 Trial
™
Norton Online Backup
• Norton Internet Security™ 2009 Trial (60 days)
•
•
Oberon GameZone
Wild Tangent
Optional Items1
•
•
•
•
•
1 GB / 2 GB DDR3 1066MHz soDIMM module
6-cell Li-ion battery pack
Gateway PowerSave 3-pin 65W AC adapter
External USB floppy disk drive
External USB 56K modem
Windows Vista Life without Walls Gateway recommends Windows 7.
®
™
1
2
3
Specifications vary depending on model.
64-bit software is required to enjoy the advantages of 64-bit processing.
Actual throughput may vary depending on network conditions and
environmental factors such as network traffic or overhead, building
construction and access point settings.
4
5
All available system memory may be allocated for system resource
requirements.
Shared system memory may be allocated to support integrated graphics,
depending on system memory size and other factors. Actual system
memory available to the operating system will be reduced by the
amount of dedicated and shared system memory utilized by the graphics
solution and resources required by the operating environment.
6
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6
7
For models with discrete graphics.
For systems with 4 GB of system memory. The total graphics memory
visible to the OS is less than the actual size allocated from the physical
memory installed and varies depending on the configuration under a
32-bit OS.
8
9
For models with integrated graphics.
®
®
Dolby is a registered trademark of Dolby Laboratories.
10 Supports 7.1-channel surround sound and 2-channel stereo output
(multiple streaming).
11 1 GB is 1 billion bytes. Actual formatted capacity is less and may vary
depending on preloaded materials and operating environment.
12 Manufacturing option, with the Gobi2000 module.
13 Battery life varies depending on product specifications, computer
settings, and applications or features launched. All batteries' maximum
capacity diminishes with time and use.
14 Bundled software may vary depending on hardware configuration, OS,
and regional availability.
In a continuing effort to improve the quality of our products, information in
this document is subject to change without notice. Images shown are only
representations of some of the configurations available for this model.
Availability may vary depending on region.
As a phenomenon known to thin-film transistors (TFTs), liquid crystal displays
(LCDs) commonly exhibit a small number of discoloration dots, as so-called
"non-conforming pixels." This phenomenon is a limitation of TFT LCD
technology, not a product defect, and as such is not covered by Gateway's
warranty.
© 2009 All rights reserved.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Intel is a registered trademark of Intel Corporation.
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology
pioneer, offering award-winning products and world-class service to
customers worldwide. Gateway is a wholly owned subsidiary of Acer Inc., the
world's third-largest PC company. See www.gateway.com for more
information.
7
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CHAPTER 1: System Specifications
EC54 Specifications
1
Operating system
®
2
•
Genuine Windows 7 Home Premium 64-bit
1
CPU/chipset
• Intel® Pentium® processor SU4100 (2 MB L2 cache, 1.30 GHz, 800
MHz FSB, 10 W), supporting Intel® 64 architecture
• Intel® Celeron® processor SU2300 (1 MB L2 cache, 1.20 GHz, 800
MHz FSB, 10 W), supporting Intel® 64 architecture
• Intel® Celeron® processor 743/723 (1 MB L2 cache, 1.30/1.20 GHz,
800 MHz FSB,10 W), supporting Intel® 64 architecture
• Mobile Intel® GS45 Express Chipset
System memory1,3,4
•
•
Dual-channel DDR3 SDRAM support
Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two
soDIMM modules
Display
• 15.6" HD 1366 x 768 pixel resolution, high-brightness (200-nit),
Gateway Ultrabright™ LED-backlit TFT LCD
•
16:9 aspect ratio
Graphics1
™
™
•
ATI Mobility Radeon HD 43305 with up to 23046 MB of HyperMemory
(512 MB of dedicated DDR3 VRAM, up to 1792 MB of shared system
memory), supporting Unified Video Decoder (UVD), OpenEXR High
®
Dynamic-Range (HDR) technology, Shader Model 4.1, Microsoft
®
DirectX 10.1
• Mobile Intel® GS45 Express Chipset with integrated 3D graphics,7
featuring Intel® Graphics Media Accelerator 4500MHD (Intel®
GMA 4500MHD) up to 1695 MB of Intel® Dynamic Video Memory
Technology 5.0 (64 MB of dedicated video memory, up to 1631
MB of shared system memory), supporting Microsoft® DirectX® 10
•
•
•
Dual independent display support
16.7 million colors
External resolution/refresh rate:
•
•
•
•
•
•
•
•
•
•
2048 x 1536: 75/60 Hz
1920 x 1440: 85/75/60 Hz
1920 x 1200: 75/60 Hz
1920 x 1080: 100/85/75/60 Hz
1680 x 945: 100/85/75/60 Hz
1600 x 1200: 120/100/85/75/60 Hz
1600 x 900: 120/100/85/75/60 Hz
1400 x 1050: 85/75/60 Hz
1366 x 768: 85/75/60 Hz
1280 x 1024: 120/100/85/75/60 Hz
8
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•
•
•
•
•
•
1280 x 960: 85/75/60 Hz
1280 x 768: 85/75/60 Hz
1280 x 720: 100/85/75/60 Hz
1024 x 768: 120/100/85/75/60 Hz
800 x 600: 120/100/85/72/60 Hz
640 x 480: 120/100/85/75/60 Hz
•
•
MPEG-2/DVD decoding
WMV9 (VC-1) and H.264 (AVC) decoding
• HDMI™ (High-Definition Multimedia Interface) with HDCP
(High-bandwidth Digital Content Protection) support
Audio
nd
®
®8
•
Optimized 2 Generation Dolby Sound Room audio enhancement,
featuring Dolby Headphone, Dolby Natural Bass and Dolby Sound
Space Expander
®
®
®
•
•
•
•
•
Two built-in stereo speakers
High-definition audio support
S/PDIF (Sony/Philips Digital Interface)9 support for digital speakers
Built-in microphone
MS-Sound compatible
Storage
•
•
160/250/320/500 GB or larger hard disk drive1, 10
™
Multi-in-1 card reader, supporting Secure Digital (SD) Card,
™
MultiMediaCard (MMC), Memory Stick (MS),
Memory Stick PRO (MS PRO), xD-Picture Card (xD)
™
™
•
Optical media drive
•
8X DVD-Super Multi double-layer drive:
•
Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R,
8X DVD+R, 6X DVD-ROM DL (double-layer), 6X DVD-R DL
(double-layer), 6X DVD+R DL (double-layer), 6X DVD-RW, 6X
DVD+RW, 5X DVD-RAM
•
Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL
(double-layer), 4X DVD+R DL (double-layer), 6X DVD-RW, 8X
DVD+RW, 5X DVD-RAM
Communication
•
Video Conference1, featuring:
Integrated webcam, featuring 640 x 480 resolution image capture
•
•
•
•
WLAN1, 11: Integrated Gateway 802.11b/g/Draft-N Wi-Fi CERTIFIED™
network connection
WLAN1, 11: Intel® Wireless WiFi Link 1000 802.11b/g/Draft-N Wi-Fi
™
CERTIFIED network connection, supporting MIMO technology
WPAN1: Bluetooth® 2.1+EDR (Enhanced Data Rate)
9
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CHAPTER 1: System Specifications
•
•
WWAN1, 11, 12 : UMTS/HSPA at 850/900/2100 MHz and quad-band
GSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/s
HSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizing
at 2100 MHz (for 3G models)
LAN: Gigabit Ethernet, Wake-on-LAN ready
Privacy control
•
•
BIOS user, supervisor passwords
Kensington lock slot
Dimensions and weight1
•
•
377.1 (W) x 254 (D) x 25.7 (H) mm (14.85 x 10 x 1.08/1.01 inches)
2.4 kg (5.29 lbs.) with 6-cell battery pack
Power1
•
ACPI 3.0 CPU power management standard: supports Standby and
Hibernation power-saving modes 63 W 5600 mAh 6-cell Li-ion battery
pack:
• 8-hour battery life13
3-pin 65 W AC adapter
•
• ENERGY STAR®
Special keys and controls1
•
•
103/104/107-key keyboard
®
12 function keys, four cursor keys, Windows key,international
language support, independent US dollar and Euro symbol keys
Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip
Capacitive-touch launch keys: Gateway PowerSave and MyBackup,
®
Communication , touchpad lock
1
I/O ports
•
•
•
•
•
•
•
•
Multi-in-1 card reader
Three USB 2.0 ports
™
HDMI port with HDCP support1
External display (VGA) port
Headphone/speaker/line-out jacks with one jack supporting S/PDIF
Microphone-in jack
Ethernet (RJ-45) port
DC-in jack for AC adapter
Software14
•
•
•
•
•
Gateway 3G Connection Manager
Gateway Launch Manager
Gateway MyBackup
Gateway PowerSave Solution
Gateway Recovery Management
10
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• Adobe® Flash® Player
• Adobe® Reader®
• Cyberlink® PowerDVD™
• Cyberlink® Power2Go™
• Google Toolbar™
• Google™ Setup
• Microsoft® Works with Office Home and Student 2007 Trial14
• Norton™ Online Backup
• Norton Internet Security™ 2009 Trial (60 days)
•
Oberon GameZone
• Wild Tangent®
1
Optional items
•
•
•
•
•
1 GB / 2 GB DDR3 1066 MHz soDIMM module
6-cell Li-ion battery pack
Gateway PowerSave 3-pin 65 W AC adapter
External USB floppy disk drive
External USB 56K modem
Windows® Life without Walls™ Gateway recommends Windows 7.
1
2
3
Specifications vary depending on model.
64-bit software is required to enjoy the advantages of 64-bit processing.
All available system memory may be allocated for system resource
requirements.
4
Shared system memory may be allocated to support integrated graphics,
depending on system memory size and other factors. Actual system
memory available to the operating system will be reduced by the
amount of dedicated and shared system memory utilized by the graphics
solution and resources required by the operating environment.
5
6
For models with discrete graphics.
For systems with 4 GB of system memory. The total graphics memory
visible to the OS is less than the actual size allocated from the physical
memory installed and varies depending on the configuration under a
32-bit OS.
7
8
9
For models with integrated graphics.
Dolby® is a registered trademark of Dolby® Laboratories.
Supports 7.1-channel surround sound and 2-channel stereo output
(multiple streaming).
10 1 GB is 1 billion bytes. Actual formatted capacity is less and may vary
depending on preloaded materials and operating environment.
11 Actual throughput may vary depending on network conditions and
environmental factors such as network traffic or overhead, building
construction and access point settings.
12 Manufacturing option, with the Gobi2000 module.
13 Battery life varies depending on product specifications, computer
settings, and applications or features launched. All batteries' maximum
capacity diminishes with time and use.
14 Bundled software may vary depending on hardware configuration, OS,
and regional availability.
11
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CHAPTER 1: System Specifications
In a continuing effort to improve the quality of our products, information in
this document is subject to change without notice. Images shown are only
representations of some of the configurations available for this model.
Availability may vary depending on region.
As a phenomenon known to thin-film transistors (TFTs), liquid crystal displays
(LCDs) commonly exhibit a small number of discoloration dots, as so-called
"non-conforming pixels." This phenomenon is a limitation of TFT LCD
technology, not a product defect, and as such is not covered by warranty.
© 2009 All rights reserved.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks of Intel Corporation.
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology
pioneer, offering award-winning products and world-class service to
customers worldwide. Gateway is a wholly owned subsidiary of Acer Inc., the
world's third-largest PC company. See www.gateway.com for more
information..
12
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www.gateway.com
System Block Diagram
13
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CHAPTER 1: System Specifications
Board Layout
Top View
Gateway EC58 M/B layout and connector location Top view
No.
1
Name
CN1
CN2
CN3
CN4
CN5
CN6
CN7
CN8
CN15
CN21
Description
CCD cable CNTR
MMB cable CNTR
LVDS cable CNTR
Keyboard CNTR
Touch Pad FFC CNTR
SSD cable CNTR
Card reader CNTR
BT cable CNTR
2
3
4
5
6
7
8
9
Fan cable CNTR
Audio board CNTR
10
14
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Bottom View
Gateway EC58 M/B layout and connector location Bottom view
No.
11
12
13
14
15
16
17
18
19
20
21
22
Name
CN9
Description
Battery CNTR
PCI-E socket
CN10
CN11
CN12
CN13
CN14
CN16
CN17
CN19
CN20
U18
SIM card socket
PCI-E socket
Power cable CNTR
LVDS cable CNTR
DIMM socket
DIMM socket
HDD socket
USB board CNTR
South Bridge
North Bridge
U14
15
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CHAPTER 1: System Specifications
Notebook Product Tour
Front
Component
Icon
Description
Ventilation fan
Helps cool internal components.
Warning: Do not work with the notebook resting on you lap.
If the air vents are blocked, the notebook may become hot
enough to harm your skin.
Caution: Do not block or insert objects into these slots. If
these slots are blocked, your notebook may overheat
resulting in unexpected shutdown or permanent damage to
the notebook.
Caution: Provide adequate space around your notebook so
air vents are not obstructed. Do not use the notebook on a
bed, sofa, rug, or other similar surface.
■
Battery charge
indicator
LED blue - Battery is fully charged (when plugged into AC).
■
LED amber - Battery is charging.
Important: This LED only lights up when your notebook is
connected to AC power.
■
Multi-in-1 crd
reader
Insert a memory card from a digital camera, MP3 player, PDA,
or cellular telephone into the memory card reader. The
memory card reader supports Memory Stick®, Memory Stick
Pro®,MultiMediaCard™, Secure Digital ™, and xD-Picture
Card™ cards.
16
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Left
Component
Icon
Description
Ethernet jack
Plug an Ethernet network cable into this jack. Plug the other
end of the cable into a cable modem, DSL modem, or an
Ethernet network jack.
Ventilation fan
Helps cool internal components.
Warning: Do not work with the notebook resting on you lap.
If the air vents are blocked, the notebook may become hot
enough to harm your skin.
Caution: Do not block or insert objects into these slots. If
these slots are blocked, your notebook may overheat
resulting in unexpected shutdown or permanent damage to
the notebook.
Caution: Provide adequate space around your notebook so
air vents are not obstructed. Do not use the notebook on a
bed, sofa, rug, or other similar surface.
Monitor port
Plug an analog VGA monitor or projector into this port.
HDMI out jack
USB port
HDMI
Plug an HDMI device, such as a high definition television,
into this optional jack.
Plug a USB device (such as a diskette drive, flash drive,
printer, scanner, camera, keyboard, or mouse) into this port.
Microphone jack
Headphone jack
Plug a microphone into this jack.
Plug amplified speakers or headphones into this jack. The
built-in speakers are turned off when speakers or
headphones are plugged into this jack.
■
Headphone with SPDIF support
17
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CHAPTER 1: System Specifications
Right
Component
Icon
Description
USB port
Plug a USB device (such as a diskette drive, flash drive,
printer, scanner, camera, keyboard, or mouse) into this port.
Opical drive
Power connector
Plug the AC adapter cable into this connector.
Kensington™
lock slot
Secure your notebook to an object by connecting a Kensing-
ton cable lock to this slot.
18
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Back
Component
Icon
Description
Battery
Provides power when the notebook is not plugged into AC
power.
Bottom
Component
Icon
Description
Battery
Provides power when the notebook is not plugged into AC
power.
Battery lock
Slide to unlock the battery.
19
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CHAPTER 1: System Specifications
Component
Icon
Description
Ventilation slots
and cooling fan
Helps cool internal components.
Warning: Do not work with the notebook resting on your
lap. If the air vents are blocked, the notebook may become
hot enough to harm your skin.
Caution: Do not block or insert objects into these slots. If
these slots are blocked, your notebook may overheat result-
ing in unexpected shutdown or permanent damage to the
notebook.
Caution: Provide adequate space around your notebook so
air vents are not obstructed. Do not use the notebook on a
bed, sofa, rug, or other similar surface.
Memory modules are located in this bay.
Memory bay
The hard drive is located in this bay.
Hard drive bay
Battery latch
Slide to release the battery.
20
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Keyboard Area
Component
Icon
Description
Power button
Press to turn the power on or off. You can also configure the
power button for Sleep/Resume mode.
Speakers
Keyboard
Touchpad
Left and right speakers deliver stereo audio output.
Provides all the features of a full-sized, computer keyboard.
Provides all the functionality of a mouse.
Turn the internal touchpad on and off.
Touchpad toggle
Capacitive touch
keys
Press to access capacitive touch key function.
Status indicators
Inform you when a drive is in use or when a button has been
pressed that affects how the keyboard is used.
21
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CHAPTER 1: System Specifications
LCD Panel
Component
Icon
Description
Webcam
Use to let others see who they are communicating with
when making VoIP calls.
Microphone
Use to talk through when making Voice over Internet Proto-
col (VoIP) calls.
22
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Hardware Specifications and
Configurations
Processor
Item
Specification
Processor packing
uFCPGA
Support Processor @
Launch
ULV Centrino,PDC, ICPM, 10W CPU
On-die L2 Cache
FSB
Up to 6 MB
1067 MHz
10W
TDP (Thermal)
Socket type
BGA
Second Level Cache
Item
Specification
North Bridge
South Bridge
GS45
ICH9M SFF
System Memory
Item
Specification
Technology
Base momory
Expansion memory
DDR3 800 / 1067 MHz
DDR3 SO-DIMM x 1 slot (512) / 1024/2048/4096 MB DDR3 SDRAM
DDR3 SO-DIMM x 1 slot (512) / 1024/2048/4096 MB DDR3 SDRAM
8 GB (Thermal evaluation based on 8 GB)
Maximum memory
size
Lan Interface
Item
Specification
Controller (AVAP)
SPEED
Atheros AR8131
10 / 100 / 1000 Mb/s
23
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CHAPTER 1: System Specifications
Wireless LAN
Item
Specification
Module
Interface
Antenna
Intel SP, 3rd 1 x 2 BGN/Y
Mini card (1)
2
Pointing Device
Item
Specification
Glide
Multi-touch touch PAD
Bluetooth Interface
Item
Specification
Module
FOX_BRM_2.0 F/W T60H928.11
on board
Antenna
controller
Bluetooth module
CSR
Internal USB 2.0 Dongle
Hard Disk Drive Interface
Item
Specification
Seagate ST9160310AS
Seagate ST9250315AS
Seagate ST9320320AS
Seagate ST9500325AS
Vendor & model name
Capacity (MB)
160 GB
250 GB
320 GB
500 GB
Bytes per sector
Data heads
512
2
2
4
4
24
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Item
Specification
Disks
1
1
1 or 2
2
Spindle speed (RPM)
5400
Performance
Specification
Buffer size
Interface
8
SATA 1.0, Serial ATA Revision 2.6
3.0 G/S
Max. media transfer
rate (disk-buffer,
Mbytes/s)
Data Transfer Rate
(host-buffer,
Mbytes/s)
Ultra DMA mode-5
Ultra DMA modes 0 - 6
DC Power
Requirement
Voltage tolerance
+5V 5%
Item
Specification
Toshiba MK1655GSX
Toshiba MK2555GSX
Toshiba MK3255GSX
Toshiba MK5055GSX
Vendor & model name
Capacity (MB)
160 GB
250 GB
320 GB
500 GB
Bytes per sector
Data heads
512
4 or 2
4 or 2
4
4
Disks
2 or 1
2 or 1
2
2 or 1
Spindle speed (RPM)
5400
25
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CHAPTER 1: System Specifications
Item
Specification
Performance
Specification
Buffer size
Interface
8
SATA 1.0, Serial ATA Revision 2.6
3.0 G/S
Max. media transfer
rate (disk-buffer,
Mbytes/s)
Data Transfer Rate
(host-buffer,
Mbytes/s)
Ultra DMA mode-5
Ultra DMA modes 0 - 6
DC Power
Requirement
Voltage tolerance
+5V 5%
Item
Specification
HGST HTS545016B9A300
HGST HTS545025B9A300
HGST HTS545032B9A300
HGST HTS545050B9A300
Vendor & model name
Capacity (MB)
160 GB
250 GB
320 GB
500 GB
Bytes per sector
Data heads
512
2
2
2
4
Disks
1
1
2
2
Spindle speed (RPM)
5400
Performance
Specification
Buffer size
Interface
8
SATA 1.0, Serial ATA Revision 2.6
26
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Item
Specification
Max. media transfer
rate (disk-buffer,
Mbytes/s)
3.0 G/S
Data Transfer Rate
(host-buffer,
Mbytes/s)
Ultra DMA mode-5
Ultra DMA modes 0 - 6
DC Power
Requirement
Voltage tolerance
+5V 5%
Item
Specification
WD WD1600BEVT-22ZCTO
WD WD2500BEVT-22ZCT0
WD WD3200BEVT-22ZCT0
WD WD5000BEVT-22ZAT0
Vendor & model name
Capacity (MB)
160 GB
250 GB
320 GB
501 GB
Bytes per sector
Data heads
513
2
2
3
4
Disks
1
1
2
2
Spindle speed (RPM)
5400
Performance
Specification
Buffer size
Interface
8
SATA 1.0, Serial ATA Revision 2.6
3.0 G/S
Max. media transfer
rate (disk-buffer,
Mbytes/s)
27
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CHAPTER 1: System Specifications
Item
Specification
Data Transfer Rate
(host-buffer,
Mbytes/s)
Ultra DMA mode-5
Ultra DMA modes 0 - 6
+5V 5%
DC Power
Requirement
Voltage tolerance
Audio Interface
Item
Specification
Realtek ALC269
2 (1.5 Watt/)
Array MIC x 1
By Hot Key
Sound Codec (AVAP)
Internal Speaker
Internal Microphone
Sound Volume
LCD Panel
Item
Specification
Vendor & model
name
13.3" WXGA Glare B133XW01
Screen diagonal (mm)
Active area (mm)
336.6 (13.25W”)
293.42 x 164.97
Display resolution
(pixels)
1366 x 3 (RGB) x 768
Pixel pitch
0.2148 x 0.2148
Pixel arrangement
Display mode
R.G.B. Vertical Stripe
Normally White
Typical white
luminance (cd/m2)
also called Brightness
220 typ. (5 points average)
187 min. (5 points average)
Luminance uniformity
Contrast ratio
1.25 max. (5 points)
500 typ
Response time
(optical rise time/fall
time) msec
8 typ / 12 Max
28
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Item
Specification
Nominal input
voltage VDD
+3.3 typ.
TBD
Typical power
consumption (watt)
Weight (g)
315 max.
Physical Size (mm)
L
W
T
306.8
193.83
3.8
Electronical interface
Support color
1 channel LVDs
262K colors (RGB 6-bit)
Min.
Viewing Angle
(degree)
Typ.
Max.
Horizontal: Right/Left
Vertical: Upper/Lower
Horizontal (right)
CR=10 (left)
-
-
45
45
-
-
Vertical (upper)
CR=10 (lower)
15
35
Card Slot
Item
Specification
5 in 1 card reader
(SD/MMC/MS/MSPro/X
D)
ACE AGE 100
WebCAM
Item
Specification
HD 1.0 M
USB
Module
Interface
Keyboard
Item
Specification
Controller
Type (AVAP)
Darfon AC4T
Silm 13.3" 301.12 x 113.44 x 4.7 (Max / Texture)
29
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CHAPTER 1: System Specifications
I/O
Item
Specification
Monitor (VGA)
HDMI
Yes
Yes
USB
3
Stereo Mic-in
SPDIF
1
1
RJ45 (Shielding)
SIM Slot
1
1
mini card socket (Full
size)
Full mini card (3G) x 1 & Half mini card (SP WLAN) x 1
Button
Item
Specification
Power on / off (with
Visiable LED)
1 (mechanical, White)
WLAN
1 (Orange, capacitive)
3G / BT
BT (Blue, capacitive, 3G use SW to launch without button)
Launch Key module
Back up Key
None
1 (capacitive, Blue flash)
1 (mechanical, Green)
Power
consumption key
Volume Control
Volume up/down/mute (capacitive, blue)
Software
Item
Specification
Vista
Operation system
BIOS
InsydeH2O
30
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Power Management
Item
Specification
Controller
ITE ITE8512F
LPC
Interface
AC adapter (AVAP)
1st Battery (AVAP)
65W
6 cell 2.2 / 2.6 / 2.8 / 2.9
Battery
Item
Specification
Vendor & model
name
Battery SANYO AS-2009D 6cell AS09D34 (5200mAH)
Battery type
Pack capacity
Li-ion
5200mAH
6 cell
Number of battery
cell
Normal voltage
Charge voltage
11.1V
12.8V
Item
Specification
Vendor & model
name
Battery SANYO AS-2009D 6 cell AS09D36 (5600mAH)
Battery type
Pack capacity
Li-ion
5600mAH
6 cell
Number of battery
cell
Normal voltage
Charge voltage
11.1V
12.9V
Item
Specification
Vendor & model
name
Battery SIMPLO AS-2009D 6 cell AS09D70 (5600mAH)
Battery type
Pack capacity
Li-ion
5600mAH
6 cell
Number of battery
cell
31
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CHAPTER 1: System Specifications
Item
Specification
Normal voltage
Charge voltage
11.1V
12.9V
Item
Specification
Vendor & model
name
Battery PANASONIC AS-2009D 6 cell AS09D56 (5800mAH)
Battery type
Pack capacity
Li-ion
5800mAH
6 cell
Number of battery
cell
Normal voltage
Charge voltage
11.1V
13V
Item
Specification
Vendor & model
name
Battery SANYO AS-2009D 6 cell AS09D31 (4400mAH)
Battery type
Pack capacity
Li-ion
4400mAH
6 cell
Number of battery
cell
Normal voltage
Charge voltage
11.1V
12.6V
Item
Specification
Vendor & model
name
Battery SONY AS-2009D 6 cell AS09D41(4400mAH)
Battery type
Pack capacity
Li-ion
4400mAH
6 cell
Number of battery
cell
Normal voltage
Charge voltage
11.1V
12.6V
32
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Item
Specification
Vendor & model
name
Battery PANASONIC AS-2009D 6 cell AS09D51(4400mAH)
Battery type
Pack capacity
Li-ion
4400mAH
6 cell
Number of battery
cell
Normal voltage
Charge voltage
11.1V
12.6V
Item
Specification
Vendor & model
name
Battery SIMPLO AS-2009D 6 cell AS09D71(4400mAH)
Battery type
Pack capacity
Li-ion
4400mAH
6 cell
Number of battery
cell
Normal voltage
Charge voltage
11.1V
12.6V
Item
Specification
Vendor & model
name
Battery SIMPLO AS-2009D 6 cell AS09D73(4400mAH)
Battery type
Pack capacity
Li-ion
4400mAH
6 cell
Number of battery
cell
Normal voltage
Charge voltage
11.1V
12.6V
Item
Specification
Vendor & model
name
Battery SIMPLO AS-2009D 6 cell AS09D75(4400mAH)
Battery type
Pack capacity
Li-ion
4400mAH
33
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CHAPTER 1: System Specifications
Item
Specification
Number of battery
cell
6 cell
Normal voltage
Charge voltage
11.1V
12.6V
LED Status Indicator
Item
Specification
Power Status
1st Battery Status
HDD
1 (Blue / Orange flash)
1 (Blue / Orange)
1 (Blue)
Caps Lock
Num Lock
Wireless LAN
Bluetooth
Touch pad on / off
3G
1 (Blue)
1 (Blue)
1 (Orange)
1 (Blue)
1 (capacitive, Orange, top side)
1 (Green)
Security Features
Item
Specification
Kensington Lock Hole
(7.5 mm diameter)
1
FAN
Item
Specification
Not Noise
Number
As low as possible
1
Physical Characteristics
Item
Specification
Dimensions
325(W) x 234(D) x 30.2/34.3(H)mm
34
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Item
Specification
Thickness (maximum)
23.3 ~ 28.9mm
Weight (incl 1st
Battery & super multi
ODD)
1.8kg (3.96 lbs.) with 6-cell battery pack
35
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CHAPTER 1: System Specifications
36
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Contents
Chapter 1: System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Top View . . . . . . . . . . . . . . . . . . . . . . . 14
Bottom View . . . . . . . . . . . . . . . . . . . . . . 15
Notebook Product Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Front . . . . . . . . . . . . . . . . . . . . . . . . . 16
Left . . . . . . . . . . . . . . . . . . . . . . . . . 17
Right . . . . . . . . . . . . . . . . . . . . . . . . . 18
Back . . . . . . . . . . . . . . . . . . . . . . . . . 19
Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Keyboard Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
LCD Panel . . . . . . . . . . . . . . . . . . . . . . . 22
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Second Level Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Lan Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Pointing Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Bluetooth Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Hard Disk Drive Interface . . . . . . . . . . . . . . . . 24
Audio Interface . . . . . . . . . . . . . . . . . . . . . 28
LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
WebCAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Battery . . . . . . . . . . . . . . . . . . . . . . . . 31
LED Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
FAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Chapter 2: Replacing Notebook Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
i
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Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Removing the HDD and RAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Removing FFC of Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Removing Wireless Card and Thermal Module . . . . . . . . . . . . . . . . .xiv
Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Removing I/O Board and Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Disassembling the LCM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Disassembling the External Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxi
Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxi
Chapter 3: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiii
Diagnosing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv
External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv
External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv
Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . xxv
Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxvi
Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxvi
Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii
Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . .xxviii
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxviii
Error Code List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxviii
Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxix
No-beep Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxi
InsydeH2O BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxii
Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii
LCD-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii
Indicator-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
Power-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
PCMCIA-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
Memory-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
Speaker-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxix
Power Management-Related Symptoms . . . . . . . . . . . . . . . . . . . . . .xxxix
Peripheral-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxix
Keyboard/Touchpad-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . .xl
Modem-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xl
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli
ii
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Chapter 4: FRU (Field Replaceable Unit) List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliii
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliv
Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlv
Gateway EC58 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l
Chapter 5: Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxiii
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxiv
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . lxv
Appendix A: Model Definition and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxvii
Appendix B: Online Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxix
Appendix C: Test Compatible Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxiii
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxiv
Microsoft® Windows® Vista Environment Test . . . . . . . . . . . . . . . . . . . . . lxxiv
Chapter 6: System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxix
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxx
Invoking BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxi
BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xci
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Contents
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CHAPTER3
Replacing Notebook Components
• General Information
• Disassembly Procedure Flowchart
• Disassembling the External Module
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CHAPTER 3: Replacing Notebook Components
General Information
Tools Required
This chapter contains step-by-step procedures on how to disassemble the
notebook computer Gateway EC58 for maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
•
Wrist grounding strap and conductive mat for preventing electrostatic
discharge
•
•
•
•
Small Philips screw driver
Philips screwdriver
Plastic flat head screw driver
Tweezers
Important
The screws for the different components vary in size. During the
disassembly process, group the screws with the cooresponding components
to avoid mismatch when putting back the components.
When you remove the stripe cover, please be careful not to scrape the
cover.
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do
the following:
•
•
•
Turn off the power to the system and all peripherals.
Unplug the AC adapter and all power and signal cables from the system.
Remove the battery pack.
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Disassembly Procedure Flowchart
The flowchart gives you a graphic representation on the entire diassembly
sequence and instructs you on the components that need to be removed
during servicing. For example, if you want to remove the system board, you
must first remove the keyboard, then disassemble the inside assembly frame
in that order.
Main unit disassembly flow chart
LCM module disassemble flow chart
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CHAPTER 3: Replacing Notebook Components
Removing the Battery Pack
To remove the battery pack:
1
Release the battery lock.
2
Slide the battery latch then remove the battery.
Note
Battery has been highlighted with the yellow circle as above image
shows. Please detach the battery and follow local regulations for disposal.
Removing the HDD and RAM
3
Remove 3 screws on the HDD cover and remove HDD.
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4
Removing the screw on RAM cover and remove Both of RAM.
Removing the Battery
5
Remove the RTC battery
Note
RTC battery has been highlighted with yellow circle as above image
shows. Please detach the RTC battery and follow local regulations for disposal.
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CHAPTER 3: Replacing Notebook Components
Removing the Keyboard
6
Disconnect 5 latches on the keyboard.
7
Remove the FFC behind the keyboard.
8
Remove Touch Pad FFC and lamp FFC.
Removing FFC of Main Board
9
Use Tweezers to remove the rubber foot on the back of the notebook.
There are 5 rubber foots.
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10 Remove all of the screws on the back of the notebook.
11 Remove screws on the upper case.
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CHAPTER 3: Replacing Notebook Components
12 Remove the dummy card.
13 Remove upper case and disconnect the connection between the audio
board and upper case.
14 Disconnect all of the FFC on the main board.
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15 Remove the FFC of the panel and audio board.
16 Remove the FFC of Bluetooth and SSD board.
17 Remove the connector of camera and the FFC of card reader board.
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CHAPTER 3: Replacing Notebook Components
Removing Wireless Card and Thermal Module
18 Release wireless screw and line and remove wireless card.
19 Release the screws of fan and take it off.
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20 Loose 4 screws and remove it.
Removing the Main Board
21 Remove connection CRT board and USB board.
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CHAPTER 3: Replacing Notebook Components
22 Remove the main board after loosing these 2 screws.
23 Remove DC in connector and remove the whole main board.
24 Remove 4 screws on the thermal pipe and remove it.
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Removing I/O Board and Panel
25 Remove 7 screws on the bezel.
26 Release connection of audio board and panel and remove the panel.
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CHAPTER 3: Replacing Notebook Components
27 Loose 2 screws on SSD board and remove it.
28 Loose 2 screws on the Card Reader board and remove it.
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29 Loose 2 screws on audio board and remove it.
30 Remove 3 screws on VGA board and remove it.
31 Remove 3 screws on USB board and remove it.
Note
Replace the USB Board need to flash new UUID.
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CHAPTER 3: Replacing Notebook Components
Disassembling the LCM Module
32 Remove 4 bezel mylar.
33 Release 4 LCM screws under the mylar.
34 Remove the bezel.
35 Remove 4 steal parts to take off panel.
36 Remove LCM cable on the back of panel.
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Disassembling the External Module
Disassembling the HDD Module
1
Remove the 4 screws from both sides of HDD and divide them.
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CHAPTER 3: Replacing Notebook Components
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CHAPTER4
Troubleshooting
• Diagnosing Problems
• System Check Procedures
• Power-On Self-Test (POST) Error Message
• Index of Error Messages
• InsydeH2O BIOS Beep Codes
• Index of Symptom-to-FRU Error Message
• Intermittent Problems
• Undetermined Problems
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CHAPTER 4: Troubleshooting
Diagnosing Problems
Use the following procedure as a guide for computer problems.
Important
The diagnostic tests are intended to test only Gateway products.
Non-Gateway products, prototype cards, or modified options can give false
errors and invalid system responses.
1
2
Obtain the failing symptoms in as much detail as possible.
Verify the symptoms by attempting to re-create the failure by running
the diagnostic test or by repeating the same operation.
3
Use the following table with the verified symptom to determine which
page to go to.
Symptoms (Verified)
Go To
Power failure. (The power indicator
does not go on or stay on.)
“Power System Check” on page xxvi.
■
POST does not complete. No beep or
error codes are indicated.
“Power-On Self-Test (POST) Error
Message” on page xxviii.
■
“Undetermined Problems” on
page xli.
POST detects an error and displayed
messages on screen.
“Index of Error Messages” on page
xxviii.
Other symptoms (LCD display
problems or others).
“Power-On Self-Test (POST) Error
Message” on page xxviii.
■
Symptoms cannot be re-created
(intermittent problems).
Use the customer-reported
symptoms and go to “Power-On
Self-Test (POST) Error Message” on
page xxviii.
■
“Intermittent Problems” on page
xli.
■
“Undetermined Problems” on
page xli.
System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, drive, or diskette is
required.
Important
Make sure that the diskette does not have more than one label attached to it. Multiple
labels can cause damage to the drive or cause the drive to fail.
Do the following to select the test device:
1
2
Boot from the diagnostics diskette and start the diagnostics program.
See if FDD Test is passed as the program runs to FDD Test.
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3
Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reconnect the diskette
on the system board.
If the error still remains:
4
5
6
Reconnect the external diskette drive/DVD-ROM module.
Replace the external diskette drive/CD-ROM module.
Replace the main board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM.
Make sure that the CD-ROM doesn not have any label attached to it. The label
can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1
2
3
Boot from the diagnostics diskette and start the diagnostics program.
See if CD-ROM Test is passed when the program runs to CD-ROM Test.
Follow the instructions in the message window.
If an error occurs, reconnect the connector on the system board.
If the error still remains:
4
5
6
Reconnect the external diskette drive/CD-ROM module.
Replace the external diskette drive/CD-ROM module.
Replace the main board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears,
make sure that the flexible cable extending from the keyboard is correctly
seated in the connector on the system board.
If the keyboard cable is connected correctly, run the Keyboard Test.
If the tests detect a keyboard problem, do the following one at a time to
correct the problem. Do not replace a non-defective FRU:
1
2
3
Reconnect the keyboard cable to the system board.
Replace the keyboard.
Replace the system board.
The following auxiliary input devices are supported by this computer:
•
•
Numeric keypad
External keyboard
If any of these devices do not work, reconnect the cable connector and repeat
the failing operation.
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CHAPTER 4: Troubleshooting
Memory Check
Memory errors might stop system operations, show error messages on the
screen, or hang the system.
To test the memory:
1
Boot from the diagnostics diskette and start the diagnostics program.
(please refer to main board)
2
3
4
Go to the diagnostic memory in the test items.
Press F2 in the test items.
Follow the instructions in the message window.
Important
Make sure that the DIMM is fully installed into the connector. A
loose connection can cause an error.
Power System Check
To verify the symptom of the problem, power on the computer using each
of the following power sources:
•
•
•
Remove the battery pack.
Connect the power adapter and check that power is supplied.
Disconnect the power adapter and install the charged battery pack;
then check that power is supplied by the battery pack.
If you suspect a power problem, see the appropriate power supply check in
the following list:
•
•
“Check the Power Adapter” on page xxvi.
“Check the Battery Pack” on page xxvii.
Check the Power Adapter
Unplug the power adapter cable from the notebook and measure the output
voltage at the plug of the power. See the following figure.
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground
•
•
If the voltage is not correct, replace the power adapter.
If the voltage is within the range, do the following:
•
•
Replace the system board.
If the problem is not corrected, see “Undetermined Problems” on
page xli.
•
•
If the voltage is not correct, go to see “Check the Battery Pack” on
page xxvii.
If the power-on indicator does not light up, check the power
adapter’s power cord for correct continuity and installation.
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•
If the operational charge does not work, see “Check the Battery
Pack” on page xxvii.
Important
An audible noise from the power adapter does not always
indicate a defect.
Check the Battery Pack
To check the battery pack using software:
1
2
Check out the Power Management in control panel.
In Power Meter, confirm that if the parameters shown in the screen for
Current Power Source and Total Battery Power Remaining are correct.
3
Repeat the steps 1 and 2, for both battery and adapter. This helps you
identify first the problem is on recharging or discharging.
To check the battery pack using hardware:
1
Power off the computer.
2
Remove the battery pack and measure the voltage between battery
terminals 1 (+) and 6 (ground). See the following figure.
3
If the voltage is still less than 7.5 Vdc after recharging, replace the
battery.
To check the battery charge operation, use a discharged battery pack or a
battery pack that has less than 50% of the total power remaining when
installed in the computer.
If the battery status indicator does not light up, remove the battery pack and
let it return to room temperature. Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the
charge indicator still does not light up, replace the DC/DC charger board.
Touchpad Check
If the touchpad doesn’t work, do the following actions one at a time to correct
the problem. Do not replace a non-defective FRU.
To check the touchpad:
1
2
3
Reconnect the touchpad cables.
Replace the touchpad.
Replace the system board.
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CHAPTER 4: Troubleshooting
After you use the touchpad, the pointer drifts on the screen for a short time.
This self-acting pointer movement can occur when a slight, steady pressure
is applied to the touchpad pointer. This symptom is not a hardware problem.
No service actions are necessary if the pointer movement stops in a short
period of time.
Power-On Self-Test (POST) Error
Message
The POST error message index lists the error message and their possible causes.
The most likely cause is listed first.
Important
Perform the FRU replacement or actions in the sequence shown in the
FRU/Action column. If the FRU replacement does not solve the problem, put
the original part back in the computer. Do not replace a non-defective FRU.
This index can also help you determine the next possible FRU to be replaced
when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page xli.
The following lists the error messages that the BIOS displays on the screen
and the error symptoms classified by function.
Important
Most of the error messages occur during POST. Some of them display
information about a hardware device, e.g., the amount of memory installed.
Others may indicate a problem with a device, such as the way it has been
configured.
Important
If the system fails after you make changes in the BIOS Setup Utility
menus, reset the computer, enter Setup and install Setup defaults or correct
the error.
Index of Error Messages
Error Code List
Error Codes
Error Messages
006
Equipment Configuration Error
Causes:
1. CPU BIOS Update Code Mismatch
2. IDE Primary Channel Master Drive Error
(The causes will be shown before “Equipment Configuration Error.”)
010
070
071
072
Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
Real Time Clock Error
CMOS Battery Bad
CMOS Checksum Error
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Error Codes
110
Error Messages
System disabled. Incorrect password is specified.
<No error code>
Battery critical LOW. In this situation BIOS will issue 4 short beeps, then shuts
the system down. No message will show.
<No error code>
Thermal critical HIGH. In this situation BIOS shuts the system down. No message
will show.
Error Message List
Error Messages
FRU/Action Sequence
■
■
■
■
Failure Fixed Disk
Reconnect the hard disk drive connector.
Run “Load Default Settings” using the BIOS Setup Utility.
Test or replace the hard disk drive.
Test or replace the system board.
Stuck Key
See “Keyboard or Auxiliary Input Device Check” on page xxv.
See “Keyboard or Auxiliary Input Device Check” on page xxv.
See “Keyboard or Auxiliary Input Device Check” on page xxv.
Keyboard error
Keyboard Controller
Failed
■
Keyboard locked -
Unlock key switch
Unlock the external keyboard.
■
Monitor type does not
match CMOS - Run
Setup
Run “Load Default Settings” using the BIOS Setup Utility.
■
Shadow RAM Failed at
offset: nnnn
Test or replace the BIOS ROM.
Test or replace the system board.
■
■
System RAM Failed at
offset: nnnn
Test or replace the DIMM.
Test or replace the system board.
■
■
Extended RAM Failed
at offset: nnnn
Test or replace the DIMM.
Test or replace the system board.
■
■
System battery is dead
- Replace and run
Setup
Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
■
System CMOS
checksum bad -
Default configuration
used
Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
■
System timer error
Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
■
Test or replace the system board.
■
Real time clock error
Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
■
Test or replace the system board.
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CHAPTER 4: Troubleshooting
Error Messages
FRU/Action Sequence
■
Previous boot
incomplete - Default
configuration used
Run “Load Default Settings” using the BIOS Setup Utility, then reboot the
notebook.
■
■
Test or replace the RTC battery.
Test or replace the system board.
■
■
■
Memory size found by
POST differed from
CMOS
Run “Load Default Settings” using the BIOS Setup Utility.
Test or replace the DIMM.
Test or replace the system board.
■
■
Diskette drive A error
Make sure that the drive is defined with the proper diskette type in the BIOS
Setup Utility.
“External Diskette Drive Check” on page xxiv.
■
■
■
Incorrect Drive A type -
run SETUP
Make sure that the drive is defined with the proper diskette type in the BIOS
Setup Utility.
System cache error -
Cache disabled
Test or replace the system board.
CPU ID:
Test or replace the system board.
■
■
DMA Test Failed
Test or replace the DIMM.
Test or replace the system board.
■
■
Software NMI Failed
Test or replace the DIMM.
Test or replace the system board.
■
■
Fail-Safe Timer NMI
Failed
Test or replace the DIMM.
Test or replace the system board.
■
■
■
Device Address
Conflict
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the
notebook.
Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure
system time, then reboot the system.
Test or replace the system board.
■
■
■
Allocation Error for
device
Run “Load Default Settings” using the BIOS Setup Utility.
Test or replace the RTC battery.
Test or replace the system board.
■
■
■
Failing Bits: nnnn
Test or replace the DIMM.
Test or replace the BIOS ROM.
Test or replace the system board.
Fixed Disk n
None
■
Invalid System
Configuration Data
Test or replace the BIOS ROM.
Test or replace the system board.
■
■
■
■
I/O device IRQ conflict
Run “Load Default Settings” using the BIOS Setup Utility.
Test or replace the RTC battery.
Test or replace the system board.
■
■
■
■
Operating system not
found
Enter Setup and see if fixed disk and drive A are properly identified.
Test or replace the diskette drive.
Test or replace the hard disk drive.
Test or replace the system board.
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No-beep Error Message List
No-beep Error
Messages
FRU/Action in Sequence
■
No beep, power-on
indicator turns off and
LCD is blank.
Test the power source (battery pack and power adapter). See “Power System
Check” on page xxvi.
■
■
■
■
Make sure that every connector is connected tightly and correctly.
Reconnect the DIMM.
Test or replace the LED board.
Test or replace the system board.
■
No beep, power-on
indicator turns on and
LCD is blank.
Test the power source (battery pack and power adapter). See “Power System
Check” on page xxvi.
■
■
■
■
■
■
■
Reconnect the LCD connector
Check the hard disk drive.
Check the LCD inverter ID.
Check the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
■
■
■
■
■
■
No beep, power-on
indicator turns on and
LCD is blank. But you
can see POST on an
external CRT.
Reconnect the LCD connectors.
Check the LCD inverter ID.
Check the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
■
■
No beep, power-on
indicator turns on and
a blinking cursor
shown on LCD during
POST.
Make sure that every connector is connected tightly and correctly.
Test or replace the system board.
■
■
No beep during POST
but system runs
correctly.
Test or replace the speaker.
Test or replace the system board.
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CHAPTER 4: Troubleshooting
InsydeH2O BIOS Beep Codes
Code
02h
03h
04h
06h
08h
09h
0Ah
0Bh
0Ch
0Eh
0Fh
10h
11h
12h
13h
14h
16h
17h
18h
1Ah
1Ch
20h
22h
24h
26h
28h
29h
2Ah
2Ch
Beeps
POST Routine Description
Verify Real Mode
Disable Non-Maskable Interrupt (NMI)
Get CPU type
Initialize system hardware
Initialize chipset with initial POST values
Set IN POST flag
Initialize CPU registers
Enable CPU cache
Initialize caches to initial POST values
Initialize I/O component
Initialize the local bus IDE
Initialize Power Management
Load alternate registers with initial POST values
Restore CPU control word during warm boot
Initialize PCI Bus Mastering devices
Initialize keyboard controller
BIOS ROM checksum
1-2-2-3
Initialize cache before memory autosize
8254 timer initialization
8237 DMA controller initialization
Reset Programmable Interrupt Controller
Test DRAM refresh
1-3-1-1
1-3-1-3
Test 8742 Keyboard Controller
Set ES segment register to 4 GB
Enable A20 line
Autosize DRAM
Initialize POST Memory Manager
Clear 215 KB base RAM
1-3-4-1
RAM failure on address line xxxx
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Code
2Eh
2Fh
30h
32h
33h
36h
38h
3Ah
3Ch
3Dh
42h
45h
46h
48h
49h
4Ah
4Bh
4Ch
4Eh
50h
51h
52h
54h
58h
59h
5Ah
5Bh
5Ch
60h
62h
64h
Beeps
POST Routine Description
1-3-4-3
RAM failure on data bits xxxx of low byte of memory bus
Enable cache before system BIOS shadow
RAM failure on data bits xxxx of high byte of memory bus
Test CPU bus-clock frequency
Initialize Phoenix Dispatch Manager
Warm start shut down
1-4-1-1
Shadow system BIOS ROM
Autosize cache
Advanced configuration of chipset registers
Load alternate registers with CMOS values
Initialize interrupt vectors
POST device initialization
2-1-2-3
Check ROM copyright notice
Check video configuration against CMOS
Initialize PCI bus and devices
Initialize all video adapters in system
QuietBoot start (optional)
Shadow video BIOS ROM
Display BIOS copyright notice
Display CPU type and speed
Initialize EISA board
Test keyboard
Set key click if enabled
2-2-3-1
Test for unexpected interrupts
Initialize POST display service
Display prompt “Press F2 to enter SETUP”
Disable CPU cache
Test RAM between 512 and 640 KB
Test extended memory
Test extended memory address lines
Jump to User Patch1
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CHAPTER 4: Troubleshooting
Code
66h
67h
68h
69h
6Ah
6Bh
6Ch
6Eh
70h
72h
76h
7Ch
7Eh
80h
81h
82h
83h
84h
85h
86h
87h
88h
89h
8Ah
8Bh
8Ch
8Fh
90h
91h
92h
93h
Beeps
POST Routine Description
Configure advanced cache registers
Initialize Multi Processor APIC
Enable external and CPU caches
Setup System Management Mode (SMM) area
Display external L2 cache size
Load custom defaults (optional)
Display shadow-area message
Display possible high address for UMB recovery
Display error messages
Check for configuration errors
Check for keyboard errors
Set up hardware interrupt vectors
Initialize coprocessor if present
Disable onboard Super I/O ports and IRQs
Late POST device initialization
Detect and install external RS232 ports
Configure non-MCD IDE controllers
Detect and install external parallel ports
Initialize PC-compatible PnP ISA devices
Re-initialize onboard I/O ports
Configure Motherboard Configurable Devices (optional)
Initialize BIOS Area
Enable Non-Maskable Interrupts (NMIs)
Initialize Extended BIOS Data Area
Test and initialize PS/2 mouse
Initialize floppy controller
Determine number of ATA drives (optional)
Initialize hard-disk controllers
Initialize local-bus hard-disk controllers
Jump to UserPatch2
Build MPTABLE for multi-processor boards
xxxi
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Code
95h
96h
97h
98h
99h
9Ah
9Ch
9Dh
9Eh
9Fh
Beeps
POST Routine Description
Install CD ROM for boot
Clear huge ES segment register
Fixup Multi Processor table
Search for option ROMs. One long, two short beeps on checksum failure.
Check for SMART drive (optional)
Shadow option ROMs
1-2
Set up Power Management
Initialize security engine (optional)
Enable hardware interrupts
Determine number of ATA and SCSI drives
Set time of day
A0h
A2h
A4h
A8h
AAh
ACh
AEh
B0h
B2h
B4h
B5h
B6h
B9h
BAh
BBh
BCh
BDh
BEh
BFh
C0h
C1h
Check key lock
Initialize Typematic rate
Erase F2 prompt
Scan for F2 key stroke
Enter SETUP
Clear Boot flag
Check for errors
POST done-prepare to boot operating system
One short beep before boot
Terminate QuietBoot (optional)
Check password (optional)
Prepare Boot
1
Initialize DMI parameters
Initialize PnP Option ROMs
Clear parity checkers
Display MultiBoot menu
Clear screen (optional)
Check virus and backup reminders
Try to boot with INT 19
Initialize POST Error Manager (PEM)
xxxv
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CHAPTER 4: Troubleshooting
Code
C2h
C3h
C4h
C5h
C6h
C7h
C8h
C9h
D2h
Beeps
POST Routine Description
Initialize error logging
Initialize error display function
Initialize system error handler
PnPnd dual CMOS (optional)
Initialize notebook docking (optional)
Initialize notebook docking late
Force check (optional)
Extended checksum (optional)
Unknown interrupt
Code
E0h
E1h
E2h
E3h
E4h
E5h
E6h
E7h
E8h
E9h
EAh
EBh
ECh
EDh
EEh
EFh
F0h
F1h
F2h
F3h
Beeps
POST Routine Description
Initialize the chipset
Initialize the bridge
Initialize the CPU
Initialize the system timer
Initialize system I/O
Check force recovery boot
Checksum BIOS ROM
Go to BIOS
Set Huge Segment
Initialize Multi Processor
Initialize OEM special code
Initialize PIC and DMA
Initialize Memory type
Initialize Memory size
Shadow Boot Block
System memory test
Initialize interrupt vectors
Initialize Run Time Clock
Initialize video
Initialize System Management Mode
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Code
F4h
F5h
F6h
F7h
Beeps
POST Routine Description
1
Output one beep before boot
Boot to Mini DOS
Clear Huge Segment
Boot to Full DOS
Index of Symptom-to-FRU Error
Message
LCD-Related Symptoms
Symptom / Error
Action in Sequence
■
■
The LCD backlight doesn't work.
Run BOIS Utility to execute “Load Setup Default Settings”,
■
The LCD is too dark.
then reboot the notebook.
■
■
The LCD brightness cannot be
Reconnect the LCD connectors.
■
adjusted.
Test or replace the keyboard (if contrast and brightness
■
The LCD contrast cannot be adjusted.
function key doesn't work).
■
Check the LCD inverter ID.
■
Test or replace the LCD cable.
■
Test or replace the LCD inverter.
■
Test or replace the LCD.
■
Test or replace the system board.
■
■
The LCD screen is unreadable.
Reconnect the LCD connector.
■
■
Missing pels in characters.
Check the LCD inverter ID.
■
■
The screen appears abnormal.
The wrong color is displayed.
Test or replace the LCD cable.
■
■
Test or replace the LCD inverter.
■
Test or replace the LCD.
■
Test or replace the system board.
■
The LCD has extra horizontal or vertical
lines displayed.
Check the LCD inverter ID.
■
Test or replace the LCD inverter.
■
Test or replace the LCD cable.
■
Test or replace the LCD.
■
Test or replace the system board.
xxxv
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CHAPTER 4: Troubleshooting
Indicator-Related Symptoms
Symptom / Error
Action in Sequence
■
Indicator incorrectly remains off or on,
but system runs correctly.
Reconnect the inverter board.
■
Test or replace the inverter board.
■
Test or replace the system board.
Power-Related Symptoms
Symptom / Error
Action in Sequence
■
Power shuts down during operation.
Test the power source (battery pack and power adapter).
See “Power System Check” on page xxvi.
Test or replace the battery pack.
■
■
■
■
Test or replace the power adapter.
Test or replace the hard drive & battery connection board.
Test or replace the system board.
■
The notebook doesn’t power-on.
Test the power source (battery pack and power adapter).
See “Power System Check” on page xxvi.
Test or replace the battery pack.
■
■
■
■
Test or replace the power adapter.
Test or replace the hard drive & battery connection board.
Test or replace the system board.
■
The system doesn’t power-off.
Test the power source (battery pack and power adapter).
See “Power System Check” on page xxvi.
Hold and press the power switch for more than 4 seconds.
Test or replace the system board.
■
■
■
The battery can’t be charged.
See “Check the Battery Pack” on page xxvii.
Test or replace the battery pack.
Test or replace the system board.
■
■
PCMCIA-Related Symptoms
Symptom / Error
Action in Sequence
■
■
The system cannot detect the PC Card
(PCMCIA).
PCMCIA slot assembly.
Test or replace the system board.
■
PCMCIA slot pin is damaged.
PCMCIA slot assembly.
Memory-Related Symptoms
Symptom / Error
Action in Sequence
■
Memory count (size) appears different
from actual size.
Enter BIOS Setup Utility to execute “Load Default Settings”,
then reboot system.
■
■
Test or replace the DIMM.
Test or replace the system board.
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Speaker-Related Symptoms
Symptom / Error
Action in Sequence
■
In Windows, multimedia programs, no
sound comes from the computer.
Reinstall the audio driver.
■
Test or replace the speakers.
■
Test or replace the system board.
■
The internal speakers make noise or
emit no sound.
Test or replace the speakers.
Test or replace the system board.
■
Power Management-Related Symptoms
Symptom / Error
Action in Sequence
■
The system will not enter hibernation.
Test or replace the keyboard (if control is from the
keyboard).
■
Test or replace the hard disk drive.
Test or replace the system board.
■
■
The system doesn't enter hibernation
mode and emits 4 short beeps every
minute.
Press Fn+o and see if the computer enters hibernation
mode.
■
Test or replace the touchpad.
■
Test or replace the keyboard.
■
Check the hard disk connection to the system board.
■
Test or replace the hard disk drive.
■
Test or replace the system board.
■
The system doesn’t enter standby mode
after closing the LCD.
Test or replace the LCD cover switch.
Test or replace the system board.
■
■
The system doesn't resume from
hibernation mode.
Check the hard disk connection to the system board.
■
Test or replace the hard disk drive.
■
Test or replace the system board.
■
The system doesn't resume from standby
mode after opening the LCD.
Test or replace the LCD cover switch.
Test or replace the system board.
■
■
The battery fuel gauge in Windows
doesn’t go higher than 90%.
Remove the battery pack and let it cool for 2 hours.
■
Refresh the battery (continue use battery until power off,
then charge the battery).
■
Test or replace the battery pack.
■
Test or replace the system board.
■
The system hangs intermittently.
Reconnect the hard disk/CD-ROM drives.
■
Check the hard disk connection to the system board.
■
Test or replace the system board.
Peripheral-Related Symptoms
Symptom / Error
Action in Sequence
■
System configuration does not match
the installed devices.
Enter BIOS Setup Utility to execute “Load Default Settings”,
then reboot the system.
Reconnect the hard disk drive/CD-ROM/diskette drives.
■
■
■
The external display does not work
correctly.
Press Fn+F5 repeatedly to switch between LCD/CRT, and
both displays.
Test or replace the system board.
xxxi
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CHAPTER 4: Troubleshooting
Symptom / Error
Action in Sequence
■
USB does not work correctly.
Printer problems.
Test or replace the system board.
■
Ensure the “Parallel Port” in the “Onboard Devices
Configuration” of BIOS Setup Utility is set to Enabled.
Onboard Devices Configuration.
■
■
■
■
■
■
Run the printer self-test.
Reinstall the printer driver.
Test or replace the printer cable.
Test or replace the printer.
Test or replace the system board.
■
Serial or parallel port device problems.
Ensure the “Serial Port” in the “Devices Configuration” of
BIOS Setup Utility is set to Enabled.
Reinstall the device driver.
■
■
■
■
Test or replace the device cable.
Test or replace the device.
Test or replace the system board.
Keyboard/Touchpad-Related Symptoms
Symptom / Error
Action in Sequence
■
The keyboard (one or more keys) does
not work.
Reconnect the keyboard cable.
■
Test or replace the keyboard.
■
Test or replace the system board.
■
The touchpad does not work.
Reconnect the touchpad cable.
■
Test or replace the touchpad board.
■
Test or replace the system board.
Modem-Related Symptoms
Symptom / Error
Action in Sequence
■
■
■
The internal modem does not work
correctly.
Test the modem phone port.
Test or replace the modem combo card.
Test or replace the system board.
Important
If you cannot find a symptom or an error in this list and the problem
remains, see “Undetermined Problems” on page xli.
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Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that
have nothing to do with a hardware defect, such as cosmic radiation,
electrostatic discharge, or software errors. FRU replacement should be
considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1
2
Run the advanced diagnostic test for the system board in loop mode at
least 10 times.
•
•
If any error is detected, replace the FRU.
If no error is detected, do not replace any FRU.
Rerun the test to verify that there are no more errors.
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed,
which installed devices are incorrect, whether a short circuit is suspected, or
whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate a
non-defective FRU).
Important
Verify that all attached devices are supported by the computer.
Important
Verify that the power supply being used at the time of the failure is
operating correctly. (See “Power System Check” on page xxvi.)
To isolate a failing FRU:
1
2
Power-off the computer.
Visually check them for damage. If any problems are found, replace the
FRU.
3
Remove or disconnect all of the following devices:
•
•
•
•
•
•
•
Non-Gateway devices
Printer, mouse, and other external devices
Battery pack
Hard disk drive(s)
DIMM
CD-ROM/Diskette drive Module
PC Cards
4
5
Power-on the computer.
Determine if the problem has changed.
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CHAPTER 4: Troubleshooting
•
•
If the problem does not recur, reconnect the removed devices one
at a time until you find the failing FRU.
If the problem remains, replace the following FRUs one at a time:
•
•
System board
LCD assembly
Important
Do not replace a non-defective FRU.
xlii
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CHAPTER6
FRU (Field Replaceable Unit) List
• Introduction
• Exploded Diagram
• Gateway EC58 FRU List
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CHAPTER 6: FRU (Field Replaceable Unit) List
Introduction
This chapter gives you the FRU (Field Replaceable Unit) listing in global
configurations of Gateway EC58. Refer to this chapter whenever ordering for
parts to repair or for RMA (Return Merchandise Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most
up-to-date information available on your regional web or channel. For
whatever reasons a part number change is made, it will not be noted on the
printed Service Guide. For GATEWAY AUTHORIZED SERVICE PROVIDERS, your
Gateway office may have a DIFFERENT part number code from those given
in the FRU list of this printed Service Guide. You MUST use the local FRU list
provided by your regional Gateway office to order FRU parts for repair and
service of customer machines.
Important
To scrap or to return the defective parts, you should follow the local
government ordinance or regulations on how to dispose it properly, or follow
the rules set by your regional Gateway office on how to return it.
xliv
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Exploded Diagram
xlv
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CHAPTER 6: FRU (Field Replaceable Unit) List
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CHAPTER 6: FRU (Field Replaceable Unit) List
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CHAPTER 6: FRU (Field Replaceable Unit) List
Gateway EC58 FRU List
Category
Part Name and Description
Gateway Part
No.
ACCESORY
WIRELESS ANTENNA LEFT
50.WEK0N.007
WIRELESS ANTENNA RIGHT
50.WEK0N.006
50.WEK0N.010
50.WEK0N.011
WIRELESS ANTENNA RIGHT NON 3G
WIRELESS ANTENNA LEFT NON 3G
ADAPTER
AP.06501.026
AP.06503.024
AP.0650A.012
AP.06501.027
AP.06503.026
AP.0650A.013
ADAPTER DELTA 65W 19V 1.7X5.5X11
YELLOW ADP-65JH DB A, LV5 LED LF
ADAPTER LITE-ON 65W 19V 1.7X5.5X11
YELLOW PA-1650-22AC LV5 LED LF
ADAPTER HIPRO 65W 19V 1.7X5.5X11
YELLOW HP-A0652R3B 1LF, LV5 LED LF
ADAPTER DELTA 65W 19V 1.7X5.5X11
YELLOW (ADP-65MH B A) LV5, LF LF
ADAPTER LITE-ON 65W 19V 1.7X5.5X11
YELLOW (PA-1650-22AG), LV5 LF
ADAPTER HIPRO 65W 19V 1.7X5.5X11
YELLOW (HP-A0653R3B 1LF), LV5 LF
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Category
BATTERY
Part Name and Description
Gateway Part
No.
BT.00605.038
BT.00603.080
BT.00607.082
BATTERY PANASONIC LI-ION 3S2P
PANASONIC 6 CELL 5800MAH MAIN
COMMON W/ HALOGEN FREE
BATTERY SANYO AS-2009D LI-ION 3S2P
SANYO 6 CELL 5600MAH MAIN
COMMON W/ HALOGEN FREE
BATTERY SIMPLO AS-2009D LI-ION 3S2P
SAMSUNG 6 CELL 5600MAH MAIN
COMMON ID : AS09D70 W/ HALOGEN FREE
BT.00603.079
BATTERY SANYO AS-2009D LI-ION 3S2P
SANYO 6 CELL 5200MAH MAIN
COMMON W/ HALOGEN FREE
Battery SIMPLO AS-2009D Li-Ion 3S2P SAMSUNG 6 cell 5200mAh Main
COMMON A Type AS09D7D
BT.00607.089
BT.00607.090
BT.00603.082
BT.00604.039
Battery SIMPLO AS-2009D Li-Ion 3S2P LGC 6 cell 5200mAh Main
COMMON C1 AS09D7C
BATTERY SANYO AS-2009D LI-ION 3S2P SANYO 6 CELL 4400MAH
MAIN COMMON ID: AS09D31 W/ HALOGEN FREE
BATTERY SONY AS-2009D LI-ION 3S2P
SONY 6 CELL 4400MAH MAIN COMMON
ID : AS09D41 W/ HALOGEN FREE
BT.00605.041
BT.00607.078
BATTERY PANASONIC AS-2009D LI-ION
3S2P PANASONIC 6 CELL 4400MAH
MAIN COMMON ID: AS09D51 W/HALOGEN FREE
BATTERY SIMPLO AS-2009D LI-ION 3S2P
PANASONIC 6 CELL 4400MAH MAIN
COMMON 2.2CG , ID: AS09D71 W/HALOGEN FREE
BT.00607.079
BT.00607.080
BATTERY SIMPLO AS-2009D LI-ION 3S2P
LGC 6 CELL 4400MAH MAIN COMMON
2.2S3 , ID: AS09D73 W/ HALOGEN FREE
BATTERY SIMPLO AS-2009D LI-ION 3S2P
SAMSUNG 6 CELL 4400MAH MAIN
COMMON 2.2F , ID: AS09D75 W/HALOGEN FREE
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CHAPTER 6: FRU (Field Replaceable Unit) List
Category
BOARD
Part Name and Description
Gateway Part
No.
LAN INTEL WLAN 512AN_HMWG SHIRLEY PEAK 5100 MM#895373
LAN INTEL WLAN 512AG_HMWG SHIRLEY PEAK 5100 MM#897072
KI.SPH01.003
KI.SPH01.005
NI.23600.051
Liteon Wireless LAN Atheris HB93 1x2 BGN (HM) WN6602AH
Foxconn Wireless LAN Atheros HB93 1x2 BGN (HM)
NI.23600.046
NI.23600.047
LC.21300.007
Foxconn Wirelss LAN Atheros HB95 1x1 BG (HM)
OPTION 3G MODULE GTM382EL
QUALCOMM 3G MODULE GOBI2000
TOUCHPAD
LC.21300.011
56.PCR0N.001
BT.21100.005
BH.21100.004
55.WEK0N.001
BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928.11
BLUETOOTH BOARD Foxconn BRM 2046 BT2.1 T60H928.33
USB BOARD
CARD READER BOARD
AUDIO BOARD
55.PCR0N.003
55.WEK0N.002
55.WEK0N.003
D-SUB&DC-IN BOARD
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Category
Part Name and Description
TOUCHPAD BUTTON BOARD
Gateway Part
No.
55.WEK0N.004
55.PCR0N.001
55.PCR0N.005
LED BOARD
SSD TRANSFER BOARD
CABLE
POWER CORD 3PIN USA
27.AAMVN.001
27.AAMVN.002
27.AAMVN.008
27.AAMVN.010
27.AAMVN.011
27.AAMVN.009
27.AAMVN.004
27.AAMVN.006
27.AAMVN.003
27.AAMVN.005
27.AAMVN.007
50.PCR0N.010
POWER CORD 3PIN EUR
POWER CORD 3PIN SOUTH AFRICA
POWER CORD 3PIN DENMARK
POWER CORD ISRAEL
POER CORD 3PIN ITALIAN
POWER CORD 3PIN UK
POWER CORD 3PIN SWISS
POWER CORD AUSTRALIA W/LABEL
POWER CORD 3PIN CHINA
POWER CORD SOUTH AFRICA (AIL)
BLUETOOTH BOARD CABLE
DC-IN CABLE 65W
USB BOARD CABLE
50.WEK0N.001
50.WEK0N.002
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CHAPTER 6: FRU (Field Replaceable Unit) List
Category
Part Name and Description
Gateway Part
No.
D-SUB SIGNAL CABLE
50.WEK0N.003
AUDIO BOARD CABLE
50.WEK0N.004
AUDIO BOARD CABLE
50.WEK0N.005
50.PCR0N.003
CARD READER BOARD CABLE
SSD TRANSFER BOARD CABLE
LED BOARD CABLE
50.PCR0N.005
50.PCR0N.001
TOUCHPAD BUTTON BOARD CABLE
50.PCR0N.002
50.PCR0N.009
TOUCHPAD CABLE
LED LCD CABLE
50.WEK0N.008
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Category
CAMERA
Part Name and Description
Gateway Part
No.
CCD CABLE
50.WEK0N.009
57.PCR0N.001
33.WEK0N.001
CCD 1.0M SUYIN CN1014-S36D-OV05-R LAVENDER_G
CASE / COVER / BRACKET ASSEMBLY
MINI PCI CARD BRACKET
TOUCHPAD BUTTON BOARD BRACKET
33.WEK0N.002
42.WEK0N.001
60.WEK0N.001
LED LENS
HDD COVER
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CHAPTER 6: FRU (Field Replaceable Unit) List
Category
Part Name and Description
Gateway Part
No.
DIMM COVER
60.WEK0N.002
42.PCR0N.003
60.WEK0N.003
60.WEK0N.005
20.PCR0N.001
33.WEK0N.003
DUMMY CARD
UPPER CASE GW
LOWER CASE
HDD CONNECTOR
HDD BRACKET
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Category
Part Name and Description
Gateway Part
No.
LCD COVER 13.3" GW
LCD BEZEL 13.3" W/CCD HOLE
LCD HINGE COVER RIGHT
LCD HINGE COVER LEFT
LCD HINGE CAP
60.WEK0N.007
60.WEK0N.008
60.WEK0N.009
60.WEK0N.010
60.WEK0N.011
33.WEK0N.004
LCD HINGE LEFT
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CHAPTER 6: FRU (Field Replaceable Unit) List
Category
Part Name and Description
Gateway Part
No.
LCD HINGE RIGHT
33.WEK0N.005
HDD / SSD
HDD SEAGATE 2.5" 5400RPM 160GB ST9160310AS CROCKETT SATA
LF F/W:0303
KH.16001.034
KH.16004.006
KH.16007.024
KH.16008.022
KH.25001.016
KH.25004.003
KH.25007.015
KH.25008.021
KH.32001.008
KH.32004.002
KH.32007.007
KH.32008.013
KH.50001.011
KH.50004.001
KH.50007.009
KH.50008.013
HDD TOSHIBA 2.5" 5400RPM 160GB MK1655GSX LIBRA SATA LF F/W:
FG011J
HDD HGST 2.5" 5400RPM 160GB HTS545016B9A300 PANTHER B
SATA LF F/W:C60F
HDD WD 2.5" 5400RPM 160GB WD1600BEVT-22ZCTO ML160 SATA
LF F/W:11.01A11
HDD SEAGATE 2.5" 5400RPM 250GB ST9250315AS WYATT SATA LF
F/W:0001SDM1
HDD TOSHIBA 2.5" 5400RPM 250GB MK2555GSX LIBRA SATA LF
F/W:FG001J
HDD HGST 2.5" 5400RPM 250GB HTS545025B9A300 PANTHER B
SATA LF F/W:C60F
HDD WD 2.5" 5400RPM 250GB WD2500BEVT-22ZCT0 ML160 SATA LF
F/W:11.01A11
HDD SEAGATE 2.5" 5400RPM 320GB ST9320320AS CROCKETT SATA
LF F/W:0303
HDD HGST 2.5" 5400RPM 320GB HTS545032B9A300 PANTHER B
SATA LF F/W: C60F
HDD HGST 2.5" 5400RPM 320GB HTS545032B9A300 PANTHER B
SATA LF F/W: C60F
HDD WD 2.5" 5400RPM 320GB WD3200BEVT-22ZCT0 ML160 SATA LF
F/W:11.01A11
HDD SEAGATE 2.5" 5400RPM 500GB ST9500325AS WYATT SATA LF
F/W:0001SDM1
HDD TOSHIBA 2.5" 5400RPM 500GB MK5055GSX LIBRA SATA LF
F/W:FG001J
HDD HGST 2.5" 5400RPM 500GB HTS545050B9A300 PANTHER B
SATA LF F/W:C60F
HDD WD 2.5" 5400RPM 500GB WD5000BEVT-22ZAT0 ML250 SATA
LF F/W:01.01A01
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Category
Part Name and Description
Gateway Part
No.
FLASH DISK INTEL SSD NAND 80GB SSDSA2MH080G1 LF Z-HEIGHT
9.5MM
KF.0800N.005
FLASH DISK SAMSUNG SSD NAND 32GB MMCRE32GSMPP-MVA LF
KF.0320B.001
HEATSINK
THERMAL MODULE WITH FAN
60.WEK0N.006
KEYBOARD
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black US International
KB.I140G.083
KB.I140G.085
KB.I140G.081
KB.I140G.079
KB.I140G.078
KB.I140G.076
KB.I140G.073
KB.I140G.069
KB.I140G.065
KB.I140G.063
KB.I140G.061
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black US w/ Canadian French
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Turkish
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Swiss/G
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Sweden
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black SLO/CRO
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Norwegian
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Hungarian
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black FR/Arabic
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Chinese
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Brazilian Portuguese
lix
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CHAPTER 6: FRU (Field Replaceable Unit) List
Category
Part Name and Description
Gateway Part
No.
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black US International w/ Hebrew
KB.I140G.084
KB.I140G.082
KB.I140G.080
KB.I140G.077
KB.I140G.075
KB.I140G.074
KB.I140G.072
KB.I140G.071
KB.I140G.070
KB.I140G.068
KB.I140G.067
KB.I140G.066
KB.I140G.064
KB.I140G.062
KB.I140G.060
KB.I140G.059
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black UK
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Thailand
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Spanish
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Russian
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Portuguese
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Nordic
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Japanese
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Italian
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Greek
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black German
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black French
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Danish
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black CZ/SK
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Belgium
Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS
Black Arabic
LCM
LED LCD AUO 13.3" WXGA GLARE B133XW01 V2 LF 220NIT 8MS
500:1
LK.13305.002
LK.13308.002
LED LCD LPL 13.3" WXGA GLARE LP133WH2-TLA3 LF 220NIT 16MS
500:1
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Category
Part Name and Description
Gateway Part
No.
MAIN BOARD
Mainboard SJM31_MS EC58/34_EBBFS LF SU9400 GS45 + ICH9M
UMA
MB.WEK0B.001
MB.WEK0B.002
Mainboard SJM31_MS EC58/34_ENBFS LF SU3500 GS45 + ICH9M
UMA
MEMORY
MEMORY MICRON SO-DIMM DDRIII 1066 1 GB
MT8JSF12864HY-1G1D1 LF 64*16 0.07UM
KN.1GB04.003
KN.1GB09.009
KN.1GB0B.019
KN.1GB0B.028
KN.1GB0G.019
KN.2GB04.004
KN.2GB09.002
KN.2GB0B.005
KN.2GB0B.012
KN.2GB0G.009
MEMORY ELPIDA SO-DIMM DDRIII 1066 1 GB EBJ11UE6BAU0-AE-E
LF 64*16 0.07UM
MEMORY SAMSUNG SO-DIMM DDRIII 1066 1 GB M471B2874DZ1-CF8
LF 64*16 0.065UM
MEMORY SAMSUNG SO-DIMM DDRIII 1066 1 GB M471B2873EH1-CF8
LF 64*16 0.055UM
MEMORY HYNIX SO-DIMM DDRIII 1066 1 GB HMT112S6AFP6C-G7N0
LF 64*16 0.065UM
MEMORY MICRON SO-DIMM DDRIII 1066 2 GB
MT16JSF25664HY-1G1D1 LF 128*8 0.07UM
MEMORY ELPIDA SO-DIMM DDRIII 1066 2 GB EBJ21UE8BAU0-AE-E
LF 128*8 0.07UM
MEMORY SAMSUNG SO-DIMM DDRIII 1066 2 GB M471B5673DZ1-CF8
LF 128*8 0.065UM
MEMORY SAMSUNG SO-DIMM DDRIII 1066 2 GB M471B5673EH1-CF8
LF 128*8 0.055UM
MEMORY HYNIX SO-DIMM DDRIII 1066 2 GB HMT125S6AFP8C-G7N0
LF 128*8 0.065UM
MICROPHONE
MICROPHONE
23.WEK0N.001
MISCELLANEOUS
LCD BUMPER
47.WEK0N.001
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CHAPTER 6: FRU (Field Replaceable Unit) List
Category
SCREW
Part Name and Description
Gateway Part
No.
AL FOIL
47.WEK0N.002
SCREW M2.5*4.5 NI PATCH
SCREW M2.0*3 NI PATCH
SCREW-I30035M HARDEN
SCREW M2.0 5.0MM CROSS BNI PATCH
SCREW M2*3 PATCH
86.WEK0N.001
86.WEK0N.002
86.PCR0N.003
86.PCR0N.004
86.PCR0N.005
SPEAKER
SPEAKER
23.WEK0N.002
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CHAPTER5
Connector Locations
• Top View
• Bottom View
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CHAPTER 5: Connector Locations
Top View
Gateway EC58 M/B layout and connector location Top view
No.
1
Name
CN1
CN2
CN3
CN4
CN5
CN6
CN7
CN8
CN15
CN21
Description
CCD cable CNTR
MMB cable CNTR
LVDS cable CNTR
Keyboard CNTR
Touch Pad FFC CNTR
SSD cable CNTR
Card reader CNTR
BT cable CNTR
2
3
4
5
6
7
8
9
Fan cable CNTR
Audio board CNTR
10
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Bottom View
Gateway EC58 M/B layout and connector location Bottom view
No.
11
12
13
14
15
16
17
18
19
20
21
22
Name
CN9
Description
Battery CNTR
PCI-E socket
CN10
CN11
CN12
CN13
CN14
CN16
CN17
CN19
CN20
U18
SIM card socket
PCI-E socket
Power cable CNTR
LVDS cable CNTR
DIMM socket
DIMM socket
HDD socket
USB board CNTR
South Bridge
North Bridge
U14
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CHAPTER 5: Connector Locations
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APPENDIXA
Model Definition and Configuration
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APPENDIX A: Model Definition and Configuration
Model
ENBFS-354G50n
ENBFS-354G32n
ENBFS-354G32n
EMEA
Spain
RO
Country
LX.BAQ0X.001
LX.BAN0X.002
LX.BAN0X.001
Gateway Part
No.
ENBFS-354G50n VHP32BTES1 M92LP512Ckk_V38
2*2G/500_L/BT/6L2.8/5R/CB_n2_1.0D_HG_ES54 BUTTERFLY_S-FC-160SP
Description
ENBFS-354G32n VHP32BTES1 UMACkk8
2*2G/320/BT/6L2.8/5R/CB_n2_1.0D_HG_ES54 BUTTERFLY_S-EV-151SP
ENBFS-354G32n VHP32BTES1 UMACkk8
2*2G/320/BT/6L2.8/5R/CB_n2_1.0D_HG_ES54 BUTTERFLY_S-EV-150SP
C2SSU3500B
CPU
NLED13.3WXGAGS
SO2 GBIII10
LCD
SO-DIMM 1
SO-DIMM 2
HDD 1 (GB)
SO2 GBIII10
N500 GB5.4KS
N320 GB5.4KS
N320 GB5.4KS
SP1 x 2HMW
BT 2.0
Wireless LAN
Bluetooth
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APPENDIXC
Online Support Information
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APPENDIX C: Online Support Information
This section describes online technical support services available to help you
repair your Gateway notebook.
If you are a distributor, dealer, ASP, or TPM, please refer your technical queries
to your local Gateway branch office. Gateway branch offices and Regional
Business Units may access our website. However some information sources will
require a user id and password. These can be obtained directly from Gateway
CSD Taiwan.
Gateway's website offers you convenient and valuable support resources
whenever you need them. In the Technical Information section you can
download information on all of Gateway's Notebook, Desktop and Server
models including:
•
•
•
•
•
•
Service guides for all models
User's manuals
BIOS updates
Software utilities
Spare parts lists
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the
problem-free downloading of our technical material. Also contained on this
website are:
•
Detailed information on Gateway's International Traveller’s Warranty
(ITW)
•
•
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list
of telephone, fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if
you have any suggestions or comments, please do not hesitate to
communicate these to us.
lxx
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Index
B
K
U
battery
keyboard
undetermined problems xli
USB port 17, 18
locating 19
USB port 17, 18
BIOS Utility lxxx
boot lxxxix
keyboard or auxiliary input
device check xxv
utility
BIOS lxxx
exit xc
flash utility xci
navigating lxxxi
security lxxxv
L
V
LCD panel 22
video
HDMI out jack 17
Board Layout
bottom view 15
top view 14
M
W
memory check xxvi
microphone
built-in 22
Model definition lxvii
webcam 22
Windows Vista environment
test lxxiv
wireless LAN 24
C
cable lock 18
connections
mouse
USB port 17, 18
digital camera 17, 18
HDMI (TV) out 17
keyboard 17, 18
mouse 17, 18
printer 17, 18
scanner 17, 18
USB 17, 18
O
Online support information
lxix
P
PC card xxxviii
D
ports
digital camera
connections 17
USB port 17, 18
POST (Power-on self-test)
codes xxviii
power button 21
DIMM module
3
disassembly flowchart vii
power system check xxvi
battery pack xxvii
E
error messages xxviii
power adapter xxvi
external CD-ROM drive check
xxv
printer
USB port 17, 18
F
S
features
3
scanner
USB port 17, 18
system
flash utility xci
FRU list
l
block diagram 13
check procedures xxiv
H
hard disk drive module 24
HDMI (TV) out jack 17
T
television
HDMI out jack 17
I
top lxiv
touchpad
intermittent problems xli
check xxvii
locating 21
troubleshooting xxiii
J
jumper and connector locations
bottom view lxv
TV out (HDMI) jack 17
top view lxiv
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Index
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APPENDIXB
Test Compatible Components
• Introduction
• Microsoft® Windows® Vista Environment
Test
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APPENDIX B: Test Compatible Components
Introduction
This notebook’s compatibility is tested and verified by Gateway’s internal
testing department. All of its system functions are tested under Windows
®
®
®
XP Home, Windows XP Pro and Windows Vista environment.
Refer to the following lists for components, adapter cards, and peripherals
which have passed these tests. Regarding configuration, combination and test
procedures, please refer to the Gateway EC58 series Compatibility Test Report
released by the Gateway Mobile System Testing Department.
®
®
Microsoft Windows Vista Environment
Test
Category
Model
NB Chipset Intel CS GS45NB A1 MM#900398
M10_Cantiga SFF FCBGA 1363P INTEL
SB Chipset Intel CS AM82801IUX MM#898134 (ICH9M-SFFE)
UMA
ATI M92-S2-LP
512M-DDR3 64*16*4
Realtek Audio Codec ALC269X-GR
Realtek RTS5159-GR
Atheros AR8131
RTL8111CA-GR (Gateway only)
CPU
CPU Intel Core2Dual SU9400 BGA 1.4G 3M 800 10W R-0 ULV
CPU Intel Core2Dual SU9600 BGA 1.6G 3M 800 ULV R-0
CPU Intel Core2 SU3500 BGA 1.3G 800 ULV R-0
CPU Intel Core2 SU3300 BGA 1.2G 800 ULV R-0
CPU Intel Pentium Single-Core SU2700 BGA 1.3G 2M 800 10W ULV
Panel
LED LCD AUO 13.3" WXGA Glare B133XW01 V2 LF 220nit 8ms 500:1
LED LCD LPL 13.3" WXGA Glare LP133WH2-TLA1 LF 220nit 16ms 500:1
Adapter
Adapter DELTA 65W 19V 1.7 x 5.5 x 11 Yellow ADP-65JH DB A, LV5
LED LF
Adapter LITE-ON 65W 19V 1.7 x 5.5 x 11 Yellow PA-1650-22AC LV5 LED
LF
Adapter HIPRO 65W 19V 1.7 x 5.5 x 11 Yellow HP-A0652R3B 1LF, LV5
LED LF
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Category
Battery
Model
Battery SANYO AS-2009D Li-Ion 3S2P SANYO 6 cell 5200mAh Main
COMMON ID:AS09D34
Battery SANYO AS-2009D Li-Ion 3S2P SANYO 6 cell 5600mAh Main
COMMON ID:AS09D36
Battery SIMPLO AS-2009D Li-Ion 3S2P SAMSUNG 6 cell 5600mAh Main
COMMON ID : AS09D70
Battery PANASONIC Li-Ion 3S2P PANASONIC 6 cell 5800mAh Main
COMMON ID:AS09D56
Battery SANYO AS-2009D Li-Ion 3S2P SANYO 6 cell 4400mAh Main
COMMON ID: AS09D31
Battery SONY AS-2009D Li-Ion 3S2P SONY 6 cell 4400mAh Main
COMMON ID : AS09D41
Battery PANASONIC AS-2009D Li-Ion 3S2P PANASONIC 6 cell 4400mAh
Main COMMON ID: AS09D51
Battery SIMPLO AS-2009D Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main
COMMON 2.2CG , ID: AS09D71
Battery SIMPLO AS-2009D Li-Ion 3S2P LGC 6 cell 4400mAh Main
COMMON 2.2S3 , ID: AS09D73
Battery SIMPLO AS-2009D Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main
COMMON 2.2F , ID: AS09D75
HDD
HDD SEAGATE 2.5" 5400rpm 160 GB ST9160310AS Crockett SATA LF
F/W:0303
HDD TOSHIBA 2.5" 5400rpm 160 GB MK1655GSX Libra SATA LF F/W:
FG011J
HDD HGST 2.5" 5400rpm 160 GB HTS545016B9A300 Panther B SATA
LF F/W:C50K
HDD WD 2.5" 5400rpm 160 GB WD1600BEVT-22ZCTO ML160 SATA LF
F/W:11.01A11
HDD SEAGATE 2.5" 5400rpm 250 GB ST9250315AS Wyatt SATA LF
F/W:0001SDM1
HDD TOSHIBA 2.5" 5400rpm 250 GB MK2555GSX Libra SATA LF
F/W:FG000J
HDD HGST 2.5" 5400rpm 250 GB HTS545025B9A300 Panther B SATA
LF F/W:C50K
HDD WD 2.5" 5400rpm 250 GB WD2500BEVT-22ZCT0 ML160 SATA LF
F/W:11.01A11
HDD SEAGATE 2.5" 5400rpm 320 GB ST9320320AS Crockett SATA LF
F/W:0303
HDD TOSHIBA 2.5" 5400rpm 320 GB MK3255GSX Libra SATA LF
HDD HGST 2.5" 5400rpm 320 GB HTS545032B9A300 Panther B SATA LF
HDD WD 2.5" 5400rpm 320 GB WD3200BEVT-22ZCT0 ML160 SATA LF
F/W:11.01A11
HDD SEAGATE 2.5" 5400rpm 500 GB ST9500325AS Wyatt SATA LF
F/W:0001SDM1
HDD TOSHIBA 2.5" 5400rpm 500 GB MK5055GSX Libra SATA LF
HDD HGST 2.5" 5400rpm 500 GB HTS545050B9A300 Panther B SATA LF
HDD WD 2.5" 5400rpm 500 GB WD5000BEVT-22ZAT0 ML250 SATA LF
F/W:01.01A01
lxxv
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APPENDIX B: Test Compatible Components
Category
Memory
Model
Memory MICRON SO-DIMM DDRIII 1066 1 GB MT8JSF12864HY-1G1D1
LF 64*16 0.07um
Memory ELPIDA SO-DIMM DDRIII 1066 1 GB EBJ11UE6BAU0-AE-E LF
64*16 0.07um
Memory SAMSUNG SO-DIMM DDRIII 1066 1 GB M471B2873EH1-CF8 LF
64*16 0.055um
Memory HYNIX SO-DIMM DDRIII 1066 1 GB HMT112S6AFP6C-G7N0 LF
64*16 0.065um
Memory MICRON SO-DIMM DDRIII 1066 2 GB MT16JSF25664HY-1G1D1
LF 128*8 0.07um
Memory ELPIDA SO-DIMM DDRIII 1066 2 GB EBJ21UE8BAU0-AE-E LF
128*8 0.07um
Memory SAMSUNG SO-DIMM DDRIII 1066 2 GB M471B5673EH1-CF8 LF
128*8 0.055um
Memory HYNIX SO-DIMM DDRIII 1066 2 GB HMT125S6AFP8C-G7N0 LF
128*8 0.065um
WLAN
Lan Intel WLAN 533AN_HMWG Shirley Peak 5300 MM#895401
Lan Intel WLAN 512AN_HMWG Shirley Peak 5100 MM#895373
Foxconn Wireless LAN Atheros HB93 1x2 BGN (HM)
3G Module
Option 3G GTM382E
Qualcomm GOBI2000
EM770
Keyboard
Camera
SSD
Keyboard Gateway GP001 (White)
Suyin 1.0Mega NB Module Model No.CN1014-S36D-OV02
HFS032G25MNM
UM410
Touchpad
Bluetooth
TM-00450-008
ALPS KG8DD0007
Foxconn Bluetooth T60H928.11FOX_BRM_2.0
Foxconn Bluetooth T60H928.31 FOX_BRM_2.1
Modem
External USB Lite+LSI modem
Antenna
WLAN/3G COMBO anttena
WLAN anttena
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MAN GATEWAY SVC GDE R1 09
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CHAPTER2
System Utilities
• BIOS Setup Utility
• BIOS Flash Utility
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CHAPTER 2: System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your
notebook’s BIOS (Basic Input/Output System).
Your computer is already properly configured and optimized, and you do not
need to run this utility. However, if you encounter configuration problems,
you may need to run Setup. Please also refer to Chapter 4 Troubleshooting
when problem arises.
To activate the BIOS Setup Utility, press m during POST (when “Press <F2> to
enter Setup” message is prompted on the bottom of screen).
Press m to enter setup. The default parameter of F12 Boot Menu is set to
“disabled”. If you want to change boot device without entering BOIS Setup
Utility, please set the parameter to “enabled”.
Press <F12> during POST to enter multi-boot menu. In this menu, user can
change boot device without entering BOIS Setup Utility.
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Invoking BIOS Setup Utility
The setup function can only be invoked by pressing F2 when “Press <F2> to
enter Setup” message is prompted on the bottom of screen during POST.
The setup uses a menu driven interface to allow the user to configure their
system. The features are divided into 5 parts as follows:
•
•
•
•
•
Information: Display the system informations.
Main: Allows the user to specify standard IBM PC AT system parameters.
Security: Provides security settings of the system.
Boot: Allows the user to specify the boot options.
Exit: Allows the user to save CMOS setting and exit Setup.
Important
You can change the value of a parameter if it is enclosed in square
brackets. Navigation keys for a particular menu are shown on the
bottom of the screen. Help for parameters are found in the Item
Specific Help part of the screen. Read this information carefully when
making changes to parameter values. Please note that system
information is subject to different models.
Information
The Information screen displays a summary of your computer hardware
information.
Important
The system information is subject to different models.
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CHAPTER 2: System Utilities
Parameter
Description
CPU Type
This field shows the CPU type of the system.
CPU Speed
This field shows the CPU speed of the system.
HDD0 Model Name
This field shows the model name of HDD installed on
primary master.
HDD0 Serial Number
HDD1 Model Name
This field displays the serial number of HDD installd on
primary master.
This field displays the model name of devices installed on
secondary master. The hard disk drive or optical drive
model name is automatically detected by the system.
HDD1 Serial Number
The field shows the serial number of devices installed on
secondary master.
System BIOS Version
VGA BIOS Version
Displays system BIOS version.
This field displays the VGA firmware version of the
system.
Serial Number
This field displays the serial number of the unit.
This field displays the asset tag number of the system.
This field shows product name of the system.
This field displays the manufacturer of this system.
Asset Tag Number
Product Name
Manufacture Name
UUID Number
This will be visible only when an internal LAN device is
presenting.
UUID=32bytes
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Main
The Main screen displays a summary of your computer hardware information,
and also includes basic setup parameter. It allows the user to specify standard
IBM PC AT system parameters.
Important
The system information is subject to different models.
The table below describes the parameters in this screen. Settings in boldface
are the default and suggested parameter settings.
Parameter
Description
Format/Option
System Time
Sets the system time. The
hours are displayed with
24-hour format.
Format: HH:MM:SS
(hour:minute:second)
System Time
System Date
Sets the system date.
Format: MM/DD/YYYY
(month/day/year)
System Date
System Memory
Total Memory
Video Memory
This field reports the
memory size of the
system.
This field reports the
memory size of total
memory in the system.
Shows the video memory
size.
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CHAPTER 2: System Utilities
Parameter
Description
Format/Option
Quiet Boot
Determines if Customer
Option: Enabled or
Disabled
Logo will be displayed or
not; shows Summary
Screen is disabled or
enabled.
Enabled: Customer Logo
is displayed, and
Summary Screen is
disabled.
Disabled: Customer Logo
is not displayed, and
Summary Screen is
enable.
Network Boot
Enables, disables the
system boot from LAN
(remote server).
Option: Enabled or
Disabled
F12 Boot Menu
D2D Recovery
Enables, disables Boot
Menu during POST.
Option: Disabled or
Enabled
Enables, disables D2D
Recovery function. The
function allows the user
to create a hidden
partition on hard disc
drive to store operation
system and restore the
system to factory
Option: Enabled or
Disabled
defaults.
SATA Mode
Choose which mode of
HDD mode. Please be
Option: AHCI Mode or IDE
Mode
careful for changing this
setting because it might
cause system fail to boot.
Important
The sub-items under each device will not be shown if the device
control is set to disable or auto. This is because the user is not allowed
to control the settings in these cases.
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Security
The Security screen contains parameters that help safeguard and protect your
computer from unauthorized use.
The table below describes the parameters in this screen. Settings in boldface
are the default and suggested parameter settings.
.
Parameter
Description
Option
Supervisor Password Is
Shows the setting of the
supervisor password.
Clear or Set
User Password Is
Shows the setting of the
user password.
Clear or Set
Clear or Set
HDD Password Is
Shows the settings of
HDD password.
Set Supervisor Password
Press Enter to set the
supervisor password.
When set, this password
protects the BIOS Setup
Utility from unauthorized
access. The user cannot
enter the Setup menu and
change the value of
parameters.
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CHAPTER 2: System Utilities
Parameter
Description
Option
Set User Password
Press Enter to set the user
password. When a user
password is set, this
password protects the
BIOS Setup Utility from
unauthorized access. The
user can enter the Setup
menu only and does not
have right to change the
value of parameters.
Set HDD Password
Password on Boot
Press Enter to set the HDD
password. When HDD
password is set, this
password protects the
HDD. Other users cannot
steal information.
Defines whether a
Disabled or Enabled
password is required or
not while the events
defined in this group
happened. The following
sub-options all require
the supervisor password
for changes and should
be grayed out if the user
password was used to
enter setup.
Important
When you are prompted to enter a password, you have three tries
before the system halts. Don’t forget your password. If you forget your
password, you may have to return your notebook to your dealer to reset it.
Setting a Password
Follow these steps as you set the user or the supervisor password:
1
Use the w andy keys to highlight the Set Supervisor Password parameter
and press the e key. The Set Supervisor Password box appears:
2
3
Type a password in the Enter New Password field. The password length
cannot exceed 8 alphanumeric characters (A-Z, a-z, 0-9, not case
sensitive). Retype the password in the Confirm New Password field.
Important
Be very careful when typing your password because the
characters do not appear on the screen.
Press e.
After setting the password, the computer sets the User Password
parameter to “Set”.
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4
5
If desired, you can opt to enable the Password on boot parameter.
When you are done, press u to save the changes and exit the BIOS Setup
Utility.
Removing a Password
Follow these steps:
1
Use the w and y keys to highlight the Set Supervisor Password parameter
and press the e key. The Set Password box appears:
2
3
Type the current password in the Enter Current Password field and press
e.
Press e twice without typing anything in the Enter New Password and
Confirm New Password fields. The computer then sets the Supervisor
Password parameter to “Clear”.
4
When you have changed the settings, press u to save the changes and
exit the BIOS Setup Utility.
Changing a Password
Follow these steps:
1
Use the w and y keys to highlight the Set Supervisor Password parameter
and press the e key. The Set Password box appears:
2
3
4
Type the current password in the Enter Current Password field and press
e.
Type a password in the Enter New Password field. Retype the password
in the Confirm New Password field.
Press e. After seeing the password, the computer sets the User Password
parameter to “Set”.
5
6
If desired, you can enable the Password on boot parameter.
When you are done, press u to save the changes and exit the BIOS Setup
Utility.
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If the verification is OK, the screen will display as following:
The password setting is complete after the user presses u.
If the current password entered does not match the actual current password,
the screen will show you the Setup Warning.
If the new password and confirm new password strings do not match, the
screen will display the following message.
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Boot
This menu allows the user to decide the order of boot devices to load the
operating system. Bootable devices includes diskette drive in module bay, the
onboard hard disk drive and the CD-ROM in module bay.
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Exit
The Exit screen contains parameters that help safeguard and protect your
computer from unauthorized use.
The table below describes the parameters in this screen.
Parameter
Description
Exit Saving Changes
Exit System Setup and save your changes
Exit utility without saving setup data to CMOS.
Exit Discarding
Changes
Load Setup Default
Discard Changes
Save Changes
Load default values for all SETUP item.
Load previous values from CMOS for all SETUP items.
Save Setup Data to CMOS.
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BIOS Flash Utility
The BIOS flash memory update is required for the following conditions:
•
•
•
New versions of system programs.
New features or options.
Restore a BIOS when it becomes corrupted.
Use the Phlash utility to update the system BIOS flash ROM.
Important
If you do not have a crisis recovery diskette at hand, then you should
create a Crisis Recovery Diskette before you use the Phlash utility.
Do not install memory-related drivers (XMS, EMS, DPMI) when you use
the Phlash.
Caution
Use the AC adapter power supply when you run the Phlash or Nkbcf
utility. If the battery pack does not contain enough power to finish flashing
the BIOS, the notebook may not boot because the BIOS was not completely
loaded.
Follow the steps below to run the Phlash:
1
2
3
Prepare a bootable diskette.
Copy the flash utilities to the bootable diskette.
Then boot the system from the bootable diskette. The flash utility has
auto-execution function.
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