Fisher Paykel Dishwasher DW820 User Manual

DW820 and DW920 models  
Dishwasher  
Installation instructions and  
User guide NZ & AU  
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Contents  
Installation instructions  
Introduction  
2
6
Quick operating instructions  
Control panel  
7
8
Loading the dishwasher  
Detergent  
Rinse aid  
Wash programmes  
Changing the preset options  
Australian/New Zealand Standard AS2007.1  
Care guide  
Care and cleaning  
Problem solving  
11  
13  
14  
15  
16  
17  
18  
19  
20  
22  
23  
24  
Fault codes  
Manufacturer’s warranty  
Customer care  
Important!  
Please note, some models shown in this book are not available in all markets. It is important  
that the Installation instructions/User Guide should be retained with the appliance for future  
reference. Should the appliance be sold or transferred to another owner, always ensure that  
the Installation instructions/User Guide is left with the appliance in order that the new owner  
can familiarise themselves with the appliance and the relevant warnings.  
1
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Installation instructions  
Before you start  
Plumbing  
These instructions are intended as a  
guide only. It is the responsibility of the  
Plumber and Electrician to ensure that each  
installation complies with the Government  
Regulations and Local Government By-  
Laws.  
Drainage  
The recommended method of installation  
for a Fisher & Paykel DW920 and DW820  
Dishwasher is shown in Diagrams 1, 2 & 3  
on Page 5. The diagrams are designed to  
eliminate problems that often occur with  
combined sink-dishwasher waste systems.  
Lifting & Removing the Dishwasher  
We recommend two people should move  
the dishwasher, with one person standing  
on each side. Always lift from the step at  
the lower rear of the dishwasher. Hold  
the dishwasher level by placing your other  
hand at the top of the door on the front.  
The standpipe must have a minimum inside  
diameter of 38mm and stand 750mm  
above the floor. A drain hose support is  
provided to hold the drain hose in place in  
the standpipe (see Diagrams 1 and 2). It is  
not recommended that the drain hose or  
drain pipe be connected directly to a waste  
disposal unit (see Diagram 2).  
Never Lift From the Door Handle  
Do not lift from the decorative panel on the  
front of the dishwasher. Always be careful  
with the hoses and the power cord at the  
back of the dishwasher. Careful handling  
will prevent damage and malfunction from  
squashing, kinking or cuts.  
When connecting the drain hose to a sink  
trap with a drain hose spigot, it is important  
that the drain hose is supported to the  
height of the bench (see Diagram 3). Ensure  
the drain spigot has a minimum hole size of  
15mm and that it has been drilled out.  
This dishwasher must not be connected to  
an under sink high pressure “push through”  
type hot water system, as damage to the  
system will result. If in doubt as to the  
suitability of your system, consult your  
Plumber.  
Water Valve Connections  
Both Fisher & Paykel Dishwasher Models  
DW920 and DW820 have single valve  
water connections. We recommend a cold  
water connection to give the best wash  
performance and energy efficiency.  
The dishwasher should not be connected  
to a hot water system where the  
temperature exceeds 75°C, or where there  
is no temperature control, i.e. a wet back  
system, unless the system is fitted with a  
suitable tempering valve.  
Water Supply  
The dishwasher inlet hose must be  
connected to an accessible water tap. The  
water supply to the dishwasher should be  
through a 15mm minimum domestic water  
pipe. The inlet hose connects to the water  
supply tap using a 20mm BSP male thread.  
The tap must have an adequate sealing face  
for the flat washer supplied, to ensure the  
hose connections  
While installing the dishwasher, check the  
drain hose is not restricted or kinked.  
Do not remove the insulation blanket from  
the rear of the product. This is not part of  
the packaging. It provides sound and heat  
insulation.  
are water tight.  
Hose coupling must  
be tightened a further  
half turn after seal  
contact.  
MAX Ø20mm  
MIN Ø15mm  
2
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To Change the Setup for a hot or cold  
water supply  
This is only required on a Fisher & Paykel  
DW920 model.  
Levelling  
Before sliding the dishwasher into position,  
adjust the levelling feet to ensure that the  
dishwasher is level at the required height.  
Check that the door opens and closes  
without striking the side of the cabinet. If  
necessary, readjust the levelling feet slightly  
(see Figure A).  
1
2
Press the POWER button to turn the  
Dishwasher off.  
Hold the ECO button for 15 seconds and  
the dishwasher will beep. On the time  
Display, “H” or “C” will be displayed. “H”  
represents Hot water connection and “C”  
represents Cold water connection.  
IMPORTANT!  
If the door strikes the side of the cabinet,  
a poor door seal may result in the  
product leaking.  
3
4
Press the START/PAUSE button to toggle  
between “H” and “C. Once the appropriate  
option is chosen.  
Once the required height is obtained, slide  
the service panel down to cover the feet  
(see Figure B).  
Press the POWER button. This will save the  
option you have chosen.  
The hot water supply should ideally be  
at a temperature of 60-65°C at the point  
of entry to the dishwasher and must not  
exceed 75°C.  
The water pressure to the dishwasher shall  
be no less than 30kPa (4.3psi) and no more  
than 960kPa (140psi).  
Note: DW920 is set up for connection to  
cold water when it leaves the factory.  
Installation  
Once installed, the dishwasher’s rear  
levelling feet must be anchored to the  
floor to prevent the dishwasher from  
tilting forward when the baskets are being  
loaded with dishes. Two anchor plates,  
with screws, are provided for this purpose.  
A template and instructions for locating  
the correct position of the anchor plates is  
printed on the top cardboard spacer of the  
external packaging of the product.  
Figure A: Adjusting the levelling feet  
Built-In Installation  
Where the dishwasher is installed in an  
under bench situation, ensure that bare  
wood surrounding the dishwasher is sealed  
with an oil based paint or moisture-proof  
polyurethane to prevent possible steam  
damage.  
Adjust height  
Figure B: Fitting the service panel  
3
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Depth (C)  
560mm  
Height (A)  
825-875mm  
Width (B)  
600mm  
Door open (D)  
595mm  
Electrical  
A 3 Pin 10 Amp switched outlet is required. The switch must be located in a readily accessible  
position with the product installed.  
Joinery dimensions (DW820 & DW920)  
Height  
Width  
A - 830mm MIN  
B - 600mm  
Depth  
C - 560mm  
Door Open  
D - 595mm  
Note  
Ensure underside of bench is sealed with an oil based paint or moisture-proof polyurethane to  
prevent possible steam damage.  
Specifications  
Product Size  
Height  
Width  
Depth  
825-875mm  
595mm  
555mm  
Electrical  
230-240 vAC  
Drying  
Water Pressure  
Residual Heat / 1500 Watt Element  
Minimum 30 kPa (4.3 psi)  
Maximum 960 kPa (140 psi)  
Cold water recommended.  
Hot ideally 60-65°C (must not exceed 75°C)  
12  
Water Temperature  
Place Setting  
4
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Plumbing and drainage options  
Standpipe Ø38mm  
750mm MIN above floor  
*
Waste  
*
Water  
Waste  
200mm MIN  
Switched power socket  
Hose supplied  
Diagram 1: Dishwasher  
Standpipe Ø38mm  
750mm MIN above floor  
*
Waste  
disposal unit  
Waste  
*
Water  
note:  
Connection of drain  
hose direct to the waste  
disposal unit is NOT  
recommended.  
Waste  
200mm MIN  
Switched power socket  
Hose supplied  
Diagram 2: Dishwasher & waste disposal unit  
Vent  
Waste  
Water  
note:  
Where standard hose  
is not long enough,  
a service person can  
fit an extra length, 3  
metre, drain hose (part  
no. 521287).  
200mm MIN  
Switched power socket  
Hose supplied  
Diagram 3: Dishwasher using sink trap with dishwasher drain hose spigot  
5
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Introduction  
Fisher & Paykel strongly recommend that you read the information contained in this User  
Guide before using the dishwasher.  
After your Dishwasher has been installed, please check that:  
1
2
The Dishwasher has been installed in accordance with installation instructions.  
There are no water leaks from the hose connections which can be seen under the Dishwasher  
or at the tap.  
First use  
Before you start, check the following:  
The power cord is plugged in and the switch is on.  
The inlet hose is connected and the tap is turned on.  
The drain hose is installed correctly.  
We recommend a cold water connection to achieve the best wash performance and lowest  
overall energy consumption. A hot fill connection should be used if faster times are desired  
or if an alternative hot water supply such as night rate electricity, solar heating or wetback is  
desired.  
Accessories  
Cutlery Basket  
Removable Basket Insert  
Floor Mounting Kit  
Safety instructions  
Household appliances are not intended to be played with by children. Children or persons  
with a disability that may limit their ability to use the appliance, should have a competent  
person instruct them in its use. This person should be satisfied that they can then use the  
appliance without danger to themselves or their surroundings.  
If the supply cord is damaged, it must be replaced by a Fisher & Paykel Dealer or Authorised  
Service Centre or a similarly qualified electrical tradesperson in order to avoid a hazard.  
6
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Quick operating instructions  
Load the dishes into the dishwasher  
Remove any large scraps of food from dishes. Ensure the dishwasher is not overcrowded when  
loading as this may lead to poor wash performance.  
Check spray arms can rotate  
Ensure there are no items blocking the spray arm path.  
Fill the detergent and rinse aid dispenser  
Follow the wash programme chart for recommended quantities of detergent and ensure there  
is adequate rinse aid for the wash.  
Select the wash programme  
Close the dishwasher door. Press the WASH button to select the desired wash.  
Eco function (optional)  
If you would like the wash programme to use less energy and time, press the ECO button.  
Start the dishwasher  
Press the START/PAUSE button to start the Dishwasher. To pause in mid cycle or to restart the  
Dishwasher. Press the START/PAUSE button.  
End of wash programme  
At the end of the wash programme, the dishwasher will automatically stop and beep five  
times indicating the end of the programme.  
Note:  
If a power failure occurs and the Dishwasher is in the middle of a wash programme, it will  
stop. Once the power is restored, the dishwasher will restart that part of the wash sub cycle  
again and continue on with the wash programme. Extra detergent may be required, if the  
dishwasher was disrupted in the main part of the programme.  
7
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Control panel  
820 Model Control Panel  
920 Model Control Panel  
Power Button  
This turns the Dishwasher on and off.  
On  
After pressing the POWER button:-  
920 Model Only - The Time Remaining Display will indicate the time remaining in minutes for  
the wash programme selected.  
820 Model Only - The wash programme light will be lit up.  
The next time the Dishwasher is turned on, it will default to the last wash programme used.  
Off  
To completely stop the Dishwasher press the POWER button. Any remaining water in the  
Dishwasher will be pumped out.  
When the wash programme has finished, the Dishwasher will stop automatically. All the lights  
will turn off and the machine will beep five times.  
START/PAUSE button  
The START/PAUSE button has the following functions:  
Start the Dishwasher.  
1
2
Interrupt the Dishwasher while it is operating.  
The Dishwasher will automatically restart after five minutes if the START/PAUSE button is not  
pressed again. The Dishwasher will only restart when the door is closed.  
3
4
Restart the Dishwasher after it has been interrupted.  
Delay Start (920 Model only).  
8
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Wash button  
To select a wash programme, press the WASH button. The wash button will scroll between the  
normal - light - fast and rinse wash programmes. The light below the wash programme will  
indicate your selection.  
Eco button  
The Eco feature reduces the temperatures during the wash. It saves on energy and time.  
This function should be selected before you push the START/PAUSE button. When the ECO  
light is on it will indicate you have selected this option.  
Delay start (920 Model Only)  
This feature allows you to delay the start of the wash programme between one to nine hours.  
To activate the Delay start function  
1
2
Press the START/PAUSE button for two seconds until the “1h” appears on the Time Remaining  
Display.  
Hold the START/PAUSE button down to increase the delay time in one hour increments.  
This feature is useful if you want to take advantage of off peak power rates. (Check with your  
local Electricity Supplier if this is available), or if you wish to start the Dishwasher at a later time.  
To cancel the Delay start function  
Press and hold the START/PAUSE button until the “h” no longer appears on the Time Remaining  
Display or press the POWER button to turn the Dishwasher off.  
Key lock (920 Model Only)  
This button prevents the Dishwasher being turned on or off accidentally. It is also useful when  
you are cleaning the control panel.  
To activate the Key lock function  
Ensure the Dishwasher door is closed, press and hold the KEYLOCK button for four seconds  
during which time the keylock light will flash. After four seconds the dishwasher will give one  
short beep and the KEYLOCK light will stay on.  
To cancel the Key lock function  
Press and hold the KEYLOCK for four seconds, the KEYLOCK light will flash during this time. The  
Dishwasher will give one long beep and the KEYLOCK light will switch off to let you know that  
this function has been deactivated.  
9
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Time remaining display (920 Model Only)  
This indicates the approximate time remaining in the wash programme. The Time Remaining  
Display is based on 20°C or 60°C incoming supply, depending on whether the water  
connection is cold or hot.  
If your incoming water deviates from the above temperatures, the Time Remaining Display will  
make the necessary adjustments to the wash time during the selected wash programme.  
The wash programme time can also vary depending on your household situations. Some  
examples of where the wash times could vary are ambient room temperatures and water  
pressure. We do not recommend you use the Time Remaining Display as a timing device.  
In the unfortunate event of a fault occurring, the Time Display will show a fault code. Refer to  
the Fault code section of this User Guide to remedy the problem, if possible, otherwise you  
may need to call an Authorised Fisher & Paykel Dealer.  
10  
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Loading the dishwasher  
Scrape off large food scraps and remove bones, crusts, toothpicks and any similar items.  
Load the dishes, taking care not to overload the dishwasher.  
Check there are no items blocking the path of the spray arm. Check by giving the top and  
bottom spray arm a turn before you close the door.  
Avoid placing tall items near the detergent dispenser which may prevent it from opening.  
Ensure the dishwasher is not overloaded.  
Upper basket  
Small, light items should be placed soiled  
side down on the basket.  
Small plates and saucers can be slotted into  
spaces provided.  
The folding cup racks allow for double  
stacking of cups and glassware.  
Long kitchen utensils can be laid flat.  
Upper Basket  
Lower basket  
Plates, bowls, pots, baking dishes and other  
large items should be placed in this basket.  
Place plates into slots provided. Place other  
items soiled side down.  
The rear insert is removable to increase  
flexibility, so that large bowls and pots can fit  
in easily.  
This insert is not designed to carry plates  
safely from the Dishwasher.  
With a little experimentation, you will find  
the loading pattern which works best for  
your household.  
Lower Basket  
11  
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Cutlery basket  
A removable cutlery basket sits in the centre  
of the lower basket.  
Load cutlery handles down for the best wash  
performance. Take care when loading and  
unloading sharp knives or prongs.  
Mix spoons, knives and forks within each  
section of the basket. This prevents the  
spoons and forks nesting together and  
ensures the water circulates freely.  
There are inserts within each section of the  
cutlery basket to help keep items upright.  
These are removable to fit larger items.  
Cutlery Basket  
Keep stainless steel from touching silver as  
mixing these metals can stain cutlery.  
We recommend sharp utensils have their  
handles facing upward to reduce the risk of  
cut injuries.  
12  
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Detergent  
Detergent usage  
The detergent dispenser is located on the inside of the Dishwasher door. Check the Wash  
Programme Chart for the correct amount of detergent or consult the detergent manufacturer’s  
instructions.  
Filling the detergent dispenser  
To fill the detergent compartment:  
1
2
Press the latch if the detergent dispenser lid is  
closed.  
15  
25  
Two detergent compartments are available as a  
guide to detergent usage. The numbers indicate  
grams.  
3
4
5
6
After filling, close dispenser lid firmly until it  
clicks shut.  
Detergent will be automatically released during  
the wash.  
We recommend pre wash detergent be placed  
on the door.  
Add detergent  
here  
No detergent is required when using the rinse  
programme.  
Important  
Only use detergent recommended for use in domestic automatic Dishwashers.  
Handwashing liquids, soap, laundry detergents or disinfectant will damage the Dishwasher.  
Never sprinkle or pour detergent directly onto any item in the Dishwasher.  
WARNING!  
Dishwasher detergents are strongly alkaline. They can be dangerous if swallowed. Avoid  
contact with skin and eyes. Keep children and infirm person(s) away from the Dishwasher  
when the door is open.  
13  
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Rinse aid  
Rinse Aid helps give a streak-free, sparkling clean look to glass and chinaware. It speeds up  
drying and helps prevent metal from tarnishing.  
The Rinse Aid Dispenser is on the inside of the Dishwasher door. The dispenser holds 140ml,  
enough for about 70 regular washes.  
If the Rinse Aid Window is clear, the dispenser needs to be refilled.  
If the Rinse Aid Window is coloured, there is enough Rinse Aid for the wash.  
To fill the dispenser  
Rinse aid window  
1
2
3
4
Open the dispenser by turning the cover anti-  
clockwise and remove the cover.  
Pour the Rinse Aid into the circular region. This  
area is a funnel.  
Care should be taken not to overfill or spill Rinse  
Aid on the door.  
Wipe up any surplus rinse aid to prevent excess  
foaming.  
Removable cover  
Rinse aid  
compartment  
How much rinse aid?  
The Rinse Aid regulator may need adjusting to  
suit your conditions.  
If the dishes are wet after the wash, or you live in  
an area which has ‘soft’ water, slide the regulator  
to a lower setting.  
If the dishes have watermarks on them, or you  
live in an area which has ‘hard’ water, slide the  
regulator to a higher setting.  
If you are unsure about the quality of your local  
water supply, contact your local Water Supply  
Authority or Plumber.  
Water condition - 1 (soft) to 4 (hard)  
Important! - For child safety  
At the end of the wash programme, the amount of Rinse Aid on the dishware is minimal  
and not harmful in this quantity. Like all household cleaners, store the bottle out of  
children’s reach.  
Drying  
To assist in drying, open the dishwasher door slightly at the end of the programme. Slide the  
top basket out a little to keep the door ajar.  
14  
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Wash programmes  
m a m e o s g r p d r  
S t a n d a r  
m a m e o s g r o p E r c  
15  
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Changing the pre-set options  
End of programme beeps  
The beeps at the end of each wash programme can be removed by following the steps below.  
1
2
Press the POWER button to turn the Dishwasher off.  
Press the ECO button and while holding down, press the START/PAUSE button and hold  
together for approximately five seconds until you hear one short beep.  
3
Release the two buttons and the “beeps” are now removed.  
If you wish to re-instate the beeps at the end of the wash programmes, repeat the steps  
above.  
16  
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Australian/New Zealand standards AS2007.1  
Loading patterns  
Fisher & Paykel Dishwashers are tested to Australian/New Zealand Dishwasher Standards for  
both wash and dry performance.  
The loading pattern for AS 2007.1 is shown below.  
Detergent quantities  
For testing to AS2007.1 we recommend the use of 5g on the door and 25g detergent in the  
dispenser. We also recommend the Rinse Aid Regulator is set to “3.  
Bottom Basket AS2007.1 Setting  
Top Basket AS2007.1 Setting  
17  
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Care guide  
The combination of high temperatures and  
Dishwasher detergent may cause damage  
to some items if they are washed in the  
Dishwasher.  
Woodware  
Generally wooden items are sensitive  
to heat and water. Regular use in the  
Dishwasher may cause deterioration over  
time. If in doubt, wash by hand.  
Remember, if you are in doubt about any  
aspect concerning items washed in the  
Dishwasher, follow the instructions from the  
manufacturer of the items, or wash the item  
by hand.  
Plastic  
Some plastic may change shape or colour  
with hot water. Check manufacturer’s  
instructions about washing plastic items.  
Washable plastic items are best treated  
by placing them in the top basket. Weigh  
them down with the cup rack otherwise  
they could flip over and fill with water, or fall  
onto the heating element.  
Glassware  
Most everyday glassware is Dishwasher  
safe. Crystal, very fine items and antique  
glassware may etch. You may prefer to wash  
these items by hand.  
Decorated Items  
Silverware and cutlery  
Most modern china patterns are Dishwasher  
safe. Antique items, those with pattern  
painted over the glaze, gold rims or hand  
painted china may be more sensitive to  
machine washing. If in doubt, wash these  
items by hand.  
All cutlery should be rinsed immediately  
after use to prevent tarnishing caused by  
some foods. The Rinse programme is useful  
for this. Silver items should not come into  
contact with stainless steel, for example  
other cutlery and the inside of the machine.  
Mixing these items can cause staining.  
Remove silver cutlery from the Dishwasher  
and hand dry it immediately after the  
programme has finished. Wood, bone and  
plastic handles can be sensitive to higher  
water temperatures. The appearance of  
these may deteriorate over time if washed in  
the Dishwasher.  
Glued Items  
Certain adhesives are softened or dissolved  
in machine washing. Wash by hand.  
Aluminium  
Aluminium can be dulled by Dishwasher  
detergent. The degree of change depends  
on the quality of the product.  
18  
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Care and cleaning  
Cleaning the strainer  
The filter plate is designed to be self cleaning  
but occasionally food scraps may collect. Sweep  
these into the strainer before emptying.  
The strainer should be regularly checked and  
removed for cleaning, if necessary.  
1
2
Unclip the strainer from the filter by squeezing  
the tabs together and lifting.  
Empty, rinse under water and replace.  
Cleaning the dishwasher  
Cleaning the strainer  
The area around the outside of the seal and door  
may need wiping down from time to time.  
Use a mild soapy solution and wipe over with a  
damp cloth.  
Let the Dishwasher cool down before touching inside metal.  
We do not recommend the use of abrasive, solvent or alkaline cleaners as they may  
damage the surface finishes of the Dishwasher.  
Cleaning the spray arms  
1
2
Unload both Dishwasher baskets and slide them out. The top basket requires the two front rail  
clips on the slides to be removed before the basket can be pulled out.  
To remove the rail clips press the top plastic tabs together and slide up. Once the front two  
rail clips have been removed the top basket will slide out.  
3
4
5
Turn the spray arm cap in the ‘unlock’ direction (anti-clockwise) and lift off.  
Remove the spray arm.  
Shake out all foreign particles, rinse under water and replace the spray arm back into the  
Dishwasher.  
6
7
Ensure each spray arm has the side with most holes in it facing in the UPWARD direction. The  
top spray arm is plastic and the stainless steel spray arm is the lower.  
Replace the spray arm cap and turn in the ‘lock’ direction (clockwise).  
Holiday time  
If the Dishwasher is not to be used for some time, follow these steps:  
Ensure the baskets are empty.  
1
2
3
4
Leave the inside of the Dishwasher clean.  
Leave the door ajar to allow air to circulate.  
Turn off BOTH the electricity and water supply to the Dishwasher.  
19  
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Problem solving  
If the Dishwasher does not appear to be operating properly, check this chart before you call for  
service.  
Problem  
Possible cause  
What to do  
The dishwasher will not  
start.  
Door not closed properly.  
Close the door by pushing  
the handle forward until it  
‘clicks,  
Power supply not  
connected.  
Check that the power cord  
is plugged in and the switch  
is on.  
Check the fuse, by seeing  
if another small appliance  
will not operate from that  
power outlet.  
Keylock on.  
If the keylock light is on,  
press and hold the KEYLOCK  
button for four seconds  
until you hear a beep.  
Dishwasher does not  
drain.  
Drain hose bent or kinked.  
Strainer blocked.  
Straighten drain hose so  
water can flow through.  
Empty out the strainer  
and ensure the filter  
plate is clear of food  
particles.  
Dishes do not come out  
clean.  
Loading.  
Avoid overloading the  
dishwasher.  
Ensure the spray arms can  
rotate freely.  
Remove food scraps from  
dishes before loading.  
Blocked spray arm holes.  
Remove spray arms, rinse  
under tap water and  
replace (see Care & cleaning  
section).  
Not enough detergent.  
Strainer blocked.  
Use the recommended  
amount of detergent.  
Clean the strainer (see Care  
& Cleaning section).  
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Problem  
Possible cause  
What to do  
Water does not flow.  
Taps turned off.  
Check the taps are turned  
on.  
Inlet hose bent or kinked.  
Incorrect rinse aid setting.  
Straighten the inlet hose so  
that water can flow through.  
Water spots, streaks or  
film on glassware.  
Check that there is rinse aid  
in the dispenser (see Rinse  
aid section).  
Dishwasher overloaded or  
loaded incorrectly.  
Follow the instructions for  
proper loading. Remember  
to remove food scraps.  
Foaming.  
Rinse aid setting too high or  
has been spilled.  
Turn the rinse aid dial to a  
lower setting or wipe the spill.  
Incorrect detergent.  
Ensure that you use a  
detergent that is intended  
for a domestic automatic  
dishwasher.  
Egg yolk.  
Place an extra tablespoon of  
detergent in the dishwasher  
door for pre-rinsing.  
Too much detergent.  
Incorrect loading.  
Use the recommended  
quantity of detergent.  
Dishes not dry.  
Moisture can be trapped if  
items are too closely loaded.  
Ensure the dishwasher is not  
overloaded.  
Rinse aid supply depleted.  
Refill the rinse aid dispenser  
if the indicating window is  
clear.  
Detergent not dispensing. Detergent dispenser lid not  
Check that there is nothing  
obstructing the opening of  
the dispenser lid.  
opening.  
Dispenser was wet when  
detergent is loaded.  
Dry the detergent dispenser  
before loading to prevent  
detergent caking.  
Blocked spray arms.  
Remove spray arms, shake,  
and rinse under water  
before replacing (see Care &  
cleaning section).  
Over filling the detergent  
dispenser.  
Use the recommended  
quantity of detergent.  
21  
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Fault codes  
You are reminded that if you call a Fisher & Paykel Authorised Service Centre because of a User  
Fault, it is not covered by the Warranty. Should you encounter any problems we recommend  
that you call our Customer Care Centre.  
920 model only  
In the 920 Dishwasher, the Time Remaining Display informs you when there is a fault.  
The fault codes are as follows and we recommend that you check the chart below and correct  
if possible. If the fault code cannot be removed by pressing the POWER button, turn the  
power off at the mains supply, correct the problem if possible and turn the Dishwasher on  
again. If the fault code still appears, call your Fisher & Paykel Dealer or Authorised Service  
Centre.  
Code Description  
Possible cause  
What to do  
U1  
Dishwasher  
Water tap not turned on. Turn the water tap on.  
attempted to fill to  
correct level but  
failed.  
Too much foam.  
See ‘Problem solving’ section.  
Wash pump faulty.  
Call your Fisher & Paykel Dealer  
or Authorised Service Centre.  
Dishwasher not draining. See ‘Problem solving’ section.  
F1  
F3  
Flood switch has  
been activated.  
Flood has occurred.  
Turn the power and water  
supply off to the dishwasher.  
Call your Fisher & Paykel Dealer  
or Authorised Service Centre.  
Temperature fault.  
Water temperature.  
Overheating.  
Incoming water too hot.  
Decrease the incoming water  
temperature to the dishwasher.  
Faulty temperature  
sensor.  
Call your Fisher & Paykel Dealer  
or Authorised Service Centre.  
Faulty element.  
Call your Fisher & Paykel Dealer  
or Authorised Service Centre.  
F4  
No increase in water Faulty element.  
temperature during  
Call your Fisher & Paykel Dealer  
or Authorised Service Centre.  
wash cycle.  
Electronics controller  
faulty.  
Call your Fisher & Paykel Dealer  
or Authorised Service Centre.  
Faulty temperature  
sensor.  
Call your Fisher & Paykel Dealer  
or Authorised Service Centre.  
820 model only  
In the unfortunate event of a fault occurring, the Dishwasher will continuously beep every  
second. If the continuous beeps cannot be removed by pressing the POWER button, turn  
the Power off at the mains supply, wait 10 seconds, and turn the Dishwasher on again. If the  
continuous beeps still occur, call your Fisher & Paykel Dealer or Authorised Service Centre.  
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Manufacturer’s warranty  
When you purchase any new Fisher & Paykel whiteware Product you automatically receive a  
two year Manufacturer’s Warranty covering parts and labour for servicing.  
Fisher & Paykel undertakes to  
Repair or, at its option, replace without cost to the owner either for material or labour any  
part of the Product, the serial number of which appears on the Product, which is found to be  
defective within TWO YEARS of the date of purchase.  
This warranty DOES NOT cover  
A
B
Service calls which are not related to any defect in the Product. The cost of a service call will be  
charged if the problem is not found to be a Product fault. For example:  
1. Correct the installation of the product.  
2. Instruct you how to use the product.  
3. Replace house fuses or correct house wiring or plumbing.  
4. Correcting fault(s) caused by the user.  
Defects caused by factors other than:  
1. Normal domestic use or  
2. Use in accordance with the Product’s User Guide.  
C
Defects to the Product caused by accident, neglect, misuse or Act of God.  
D
The cost of repairs carried out by non-authorised repairers or the cost of correcting such  
unauthorised repairs.  
E
F
Normal recommended maintenance as set out in the Product’s User Guide.  
Repairs when the appliance has been dismantled, repaired or serviced by other than a Fisher &  
Paykel AUTHORISED SERVICE CENTRE or the selling dealer.  
G
H
Pick up and delivery.  
Transportation or travelling costs involved in the repair when the product is installed outside  
the Fisher & Paykel AUTHORISED SERVICE CENTRE’S normal service area.  
Service under this manufacturer’s warranty must be provided by an Authorised Service Agent  
(refer to the Customer care section for contact details). Such service shall be provided during  
normal business hours. This warranty certificate should be shown when making any claim.  
Note:  
This Warranty is an extra benefit and does not affect your legal rights and applies only to  
product purchased in New Zealand and Australia..  
Please keep this User Guide in a safe place.  
Do not return to Fisher & Paykel.  
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Customer care  
Check the things you can do yourself. Refer to your  
User Guide and check:  
1
2
your appliance is correctly installed  
you are familiar with its normal operation  
If after checking these points you still need assistance please refer to the following:  
In New Zealand If you need assistance...*  
Call your Fisher & Paykel retailer who is trained to provide information on your appliance, or if  
we can be of any further help, please contact our Customer Care Centre,  
Toll Free - 0800 FP CARE or 0800 37 2273 Fax: (09) 273 0656.  
Postal address: P.O.Box 58732,  
Greenmount, Auckland.  
If you need service...*  
Fisher & Paykel has a network of independent Fisher & Paykel Authorised Service Centres  
whose fully trained technicians can carry out any service necessary on your appliance. Your  
dealer or our Customer Care Centre can recommend an Authorised Service Centre in your area.  
In Australia If you need assistance call...*  
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care  
Consultants.  
Toll Free - 1300 650 590  
Fax: (07) 3826 9298  
Postal Address: PO Box 798, Cleveland QLD 4163  
If you need service...*  
Fisher & Paykel Australia Pty Ltd has a network of independent Fisher & Paykel Authorised  
Service Centres whose fully trained technicians can carry out any service necessary on your  
appliance. Our Customer Care Centre can recommend an Authorised Service Centre in your  
area.  
*If you call or write, please provide: name, address, model number, serial number, date of  
purchase and a description of the problem. This information is needed in order to better  
respond to your request for assistance.  
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Product details  
Fisher & Paykel Ltd  
Model/Serial No.  
Date of Purchase  
Dealer  
Purchaser  
Suburb  
Town  
Country  
Copyright Reserved © Fisher & Paykel 2004.  
The product specifications in this booklet apply to the  
specific products and models described at the date  
of issue. Under our policy of continuous product  
improvement, these specifications may change at any  
time. You should therefore check with your Dealer to  
ensure this booklet correctly describes the product  
currently available.  
NZ AU  
Dishwasher Insrallation instructions  
and User Guide  
Published: 5/2004  
Part No. 521766 I  
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