WASHER USER INSTRUCTIONS
Table of Contents
ASSISTANCE OR SERVICE ............................ 1
WASHER SAFETY............................................ 1
WASHER USE .................................................. 2
WASHER CARE ............................................... 4
TROUBLESHOOTING...................................... 5
WARRANTY...................................................... 8
Assistance or Service
If you need assistance or service, first see the “Troubleshooting”
Write down the following information about your appliance to help
you obtain assistance or service if you ever need it. You will need
to know your complete model number and serial number. You can
find this information on the model and serial number label, located
under the washer lid.
section. Additional help is available by calling our Customer
Interaction Center at 1-800-253-1301 from anywhere in the
U.S.A., or write:
Whirlpool Corporation
Customer Interaction Center
553 Benson Road
Dealer name____________________________________________________
Serial number __________________________________________________
Address________________________________________________________
Phone number__________________________________________________
Model number __________________________________________________
Purchase date __________________________________________________
Benton Harbor, MI 49022-2692
Information may also be obtained by visiting our website at
Please include a daytime phone number in your correspondence.
Keep this book and your sales slip together for future
reference. You must provide proof of purchase or installation
date for in-warranty service.
WASHER SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
You can be killed or seriously injured if you don't immediately
follow instructions.
DANGER
You can be killed or seriously injured if you don't
instructions.
follow
WARNING
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
3955873A
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Starting Your Washer
WARNING
WARNING
Fire Hazard
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Never place items in the washer that are dampened
with gasoline or other flammable fluids.
No washer can completely remove oil.
Do not dry anything that has ever had any type of oil on
it (including cooking oils).
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Doing so can result in death, explosion, or fire.
1. Measure detergent and pour it into the washer. If desired, add
powdered or liquid color safe bleach. Drop a sorted load of
clothes loosely into your washer.
3. (OPTIONAL) Add Liquid Fabric Softener.
NOTE: Do not spill or drip any fabric softener onto the clothes.
Undiluted fabric softener can stain fabrics. Always dilute fabric
softener with warm water. Too much fabric softener can make
some items (diapers and towels) nonabsorbent. If this
happens, do not use it every load, or use less of it in each
load.
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Load evenly to maintain washer balance. Mix large and
small items. Items should move easily through the wash
water. Overloading can cause poor cleaning.
2. (OPTIONAL) Add Liquid Chlorine Bleach.
Style 1: With Liquid Fabric Softener Dispenser (on some
models)
NOTE: Follow the manufacturer’s directions for safe use.
Undiluted bleach will damage any fabric it touches. The
damage appears as rips, holes, tears, or color loss and may
not show up until several washings later. To avoid spilling, use
a cup with a pouring spout. Do not let bleach splash, drip, or
run down into the washer basket. Always measure liquid
chlorine bleach. Do not guess. Never use more than the
manufacturer’s recommended amount for a full load. Use less
with a smaller load size.
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Use only liquid fabric softener in this dispenser. Pour
measured liquid fabric softener into the dispenser.
Softener is added automatically during the rinse portion of
the cycle. Dilute liquid fabric softener by filling the
dispenser with warm water until liquid reaches the
crossbar in the dispenser opening.
Style 1: With Chlorine Bleach Dispenser (on some models)
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Use only liquid chlorine bleach in this dispenser. Pour
measured liquid chlorine bleach into the liquid chlorine
bleach dispenser. Bleach is immediately fed into washer
and is diluted automatically during the wash part of the
cycle.
Style 2: Without Liquid Fabric Softener Dispenser (on some
models)
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In the final rinse ONLY, add fabric softener that has been
diluted with ¹⁄₂ to 1 cup (125 to 250 mL) warm water.
4. Close the washer lid. Washer will not agitate or spin with the
lid open.
5. Turn the LOAD SIZE or WATER LEVEL selector to the correct
setting for your wash load and the type of fabric being
washed. You may change the load size or water level selection
after the washer has started filling by turning the selector to a
different setting.
Style 2: Without Chlorine Bleach Dispenser (on some models)
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Let the washer fill and begin agitating the load.
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Add bleach 5 minutes into the wash cycle for best
cleaning and so that bleach can be removed in the rinse
cycle. Pour bleach around the agitator, not directly onto
the load.
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6. Set the TEMPERATURE selector to the correct setting for the
type of fabric and soils being washed. Use the warmest wash
water safe for fabric. Follow garment label instructions.
9. Push in the Cycle Control knob and turn it clockwise to the
wash cycle you want. Reduce the wash time when using a
small load size setting. Pull out the Cycle Control knob to start
the washer.
NOTE: In wash water temperatures colder than 70ºF (21ºC),
detergents do not dissolve well. Soils can be difficult to
remove. Some fabrics can retain wear wrinkles and have
increased pilling (the formation of small lint-like balls on the
surface of garments).
7. (OPTIONAL) EXTRA RINSE selector (on some models). For an
additional rinse and spin at the end of a wash cycle, set the
EXTRA RINSE selector to ON. On some models, the EXTRA
RINSE feature is part of the cycle.
8. (OPTIONAL) Some models have an END OF CYCLE SIGNAL
selector. Set this selector to ON if you want your washer to
alert you when the wash cycle is complete.
To stop or restart your washer:
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To stop the washer at any time, push in the Cycle
Control knob.
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To restart the washer, close the lid (if open) and pull out the
Cycle Control knob.
WASHER CARE
Cleaning Your Washer
Moving & Storage
Use a soft, damp cloth or sponge to wipe up any spills such as
detergent or bleach from the outside of your washer.
Because some water may stay in the hoses, freezing can damage
your washer. If storing or moving your washer during freezing
weather, winterize it.
Clean your washer interior by mixing 1 cup (250 mL) of chlorine
bleach and 2 cups (500 mL) of detergent. Pour this mixture into
your washer and run it through a complete cycle using hot water.
Repeat this process if necessary.
Remove any hard water deposits using only cleaners labeled as
washer safe.
Winterizing your washer
1. Shut off both water faucets. Disconnect and drain water inlet
hoses. Pour 1 qt (1 L) of R.V.-type antifreeze in the basket.
2. Run washer on a drain and spin setting for about 30 seconds
Cleaning the liquid fabric softener dispenser (on some
models):
to mix the antifreeze and water.
3. Unplug washer or disconnect power.
To use washer again
1. Remove dispenser by grasping top with both hands and
squeezing, while pushing upward with thumbs.
2. Rinse dispenser under a warm water faucet, then replace it.
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
NOTE: If your model has a liquid fabric softener dispenser, do not
wash clothes with this dispenser removed. Do not add detergent
or bleach to this dispenser; it is for liquid fabric softener only.
2. Plug in washer or reconnect power.
3. Run the washer through a complete cycle with 1 cup (250 mL)
of detergent to clean out antifreeze.
Water Inlet Hoses
Storage, non-use or vacation care
Replace inlet hoses after 5 years of use to reduce the risk of hose
failure. Periodically inspect and replace inlet hoses if bulges,
kinks, cuts, wear or leaks are found.
Operate your washer only when you are at home. If you will be on
vacation or not using your washer for an extended period of time,
you should:
When replacing your inlet hoses, mark the date of replacement on
the label with a permanent marker.
1. Unplug washer or disconnect power.
2. Turn off the water supply to the washer. This helps avoid
accidental flooding (due to a water pressure surge) while you
are away.
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TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service call...
Washer and Components
Washer Operation
Noisy
Washer stops, won’t fill, rinse or agitate
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Is the load balanced and the washer level? The wash load
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Check the following:
should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs (if needed). See the
Installation Instructions.
Is the power cord plugged into a grounded 3 prong outlet?
Is the indicator on the Cycle Control knob properly lined up
with a cycle? Turn the Cycle Control knob to the right slightly
and pull to start.
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Did you completely remove the yellow shipping strap with
cotter pins? See the Installation Instructions.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash? These
are normal washer noises.
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Does the water level seem too low, or does the washer
appear to not fill completely? The top of the agitator is much
higher than the highest water level. This is normal and
necessary for clothes to move freely.
Leaking
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Check the following:
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Has a fuse blown or is the circuit breaker open? If problem
Are the fill hoses tight?
continues, call an electrician.
Are the fill hose washers properly seated?
Are you using an extension cord? Do not use an extension
cord.
Is the drain hose clamp properly installed? See the Installation
Instructions.
Is the washer in a normal pause in the cycle? The washer
pauses for about 2 minutes during certain cycles. Allow the
cycle to continue. Some cycles feature periods of agitation
and soak.
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Is the sink or drain clogged? Sink and standpipe must be
able to handle 17 gal. (64 L) of water per minute.
Is water deflecting off the tub ring or the load? Center the
tub before starting the washer. The wash load should be
balanced and not overloaded. The fill or spray rinses can
deflect off the load. The washer must be level. The front feet
should be properly installed and the nuts tightened. Reset the
rear leveling legs (if needed). See the Installation Instructions.
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Is the washer overloaded? Wash smaller loads.
Is the lid open? The lid must be closed during operation.
Washer will not agitate or spin with the lid open.
Washer won’t drain or spin
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Check household plumbing for leaks.
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Is the drain hose clogged, or the end of the drain hose
more than 96 in. (244 cm) above the floor? See the
Installation Instructions for proper installation of drain hose.
Basket crooked
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Was the washer basket pulled forward during loading?
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Is the lid open? The lid must be closed during operation.
Push the basket to the center before starting wash.
Washer will not agitate or spin with the lid open.
Is the load balanced and the washer level? The wash load
should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs (if needed). See the
Installation Instructions.
Is there excessive sudsing? Always measure detergent.
Follow manufacturer’s directions. If you have very soft water,
you might need to use less detergent.
Washer continues to fill or drain, cycle seems stuck
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The washer basket moves while washing. This is normal.
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Is the top of drain hose lower than the water level in washer?
The top of the hose must be higher than the water level in the
washer for proper operation. See the Installation Instructions.
Agitator operation
The top of the agitator is loose, or moves in only one
direction. This is normal.
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe? The drain hose should be loose yet
fit securely. Do not seal the drain hose with tape. The hose
needs an air gap. See the Installation Instructions.
Dispensers clogged or bleach leaking
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Did you follow the manufacturer’s directions when adding
detergent and fabric softener to the dispensers (on some
models)? Measure detergent and fabric softener. Carefully
pour into the dispensers. Wipe up all spills. Dilute fabric
softener in the fabric softener dispenser.
Did you put powdered or color-safe bleach in the liquid
chlorine bleach dispenser (on some models)? Add
powdered or liquid color-safe bleach directly to the basket. Do
not use the chlorine bleach dispenser for color-safe bleach.
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Wash/Rinse temperature not what I selected
Load is wrinkled
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Are the hot and cold water inlet hoses reversed? See the
Installation Instructions for more information. As your
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Did you unload the washer promptly? Unload the washer as
soon as it stops.
frequency of loads washed increases, the water temperature
may decrease for hot and warm temperatures. This is normal.
Did you use the right cycle for the load being washed?
Use the cycle for Casual or Permanent Press clothes or
another cycle with low spin speeds (if available) to reduce
wrinkling.
Did you select a Warm/Warm temperature setting? On
models with Warm/Warm temperature selection, the warm
wash will be followed by an energy saving cold rinse followed
by warm spray rinses. This saves energy while providing the
same rinse performance.
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Did you overload the washer? The wash load must be
balanced and not overloaded. Loads should move freely
during washing.
To reduce wrinkling of permanent press clothes and some
synthetic knits, use a large load size to provide more space.
Washer Results
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Was the wash water warm enough to relax wrinkles, or are
you using warm rinses? If safe for the load, use warm or hot
wash water. Use cold rinse water.
Load too wet
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Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed (if available).
Are the hot and cold water hoses reversed? Check to be
sure the hot and cold water hoses are connected to the right
faucets. See the Installation Instructions.
Did you use a cold rinse? Cold rinses leave loads wetter than
warm rinses. This is normal.
Load is tangled or twisted
Residue or lint on load
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Did you overload the washer? The wash load must be
balanced and not overloaded. Loads should move freely
during washing.
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Did you sort properly? Sort lint givers (towels, chenille) from
lint takers (corduroy, synthetics). Also sort by color.
Did you wrap items around the agitator? Drop items loosely
into the washer. Do not wrap items around the agitator.
Did you overload the washer? The wash load must be
balanced and not overloaded. Clothes should move freely.
Lint can be trapped in the load if overloaded. Wash smaller
loads.
Gray whites, dingy colors
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Did you select the correct water level? The water level
should be correct for the load size. Clothes should move freely
in the water.
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Did you properly sort the load? Dye transfer can occur when
mixing whites and colors in a load. Sort dark clothes from
whites and lights.
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Did you use enough detergent? Follow manufacturer’s
Was the wash temperature too low? Use hot or warm
washes if safe for the load. Make sure your hot water system
is adequate to provide a hot water wash.
directions. Use enough detergent to hold the lint in the water.
Did you line dry your clothing? If so, you can expect some
lint on the clothing.
Did you use enough detergent, or do you have hard
water? Use more detergent for washing heavy soils in cold or
hard water.
Check the following:
Was paper or tissue left in the pockets?
Are the hot and cold water hoses reversed? Check to be
sure the hot and cold water hoses are connected to the right
faucets. See the Installation Instructions.
Is your water colder than 70°F (21°C)? Wash water colder than
70°F (21°C) may not completely dissolve the detergent.
Did you use the proper cycle time for the load? Reducing
wash time (duration) is another way to reduce lint.
Garments damaged
Check the following:
Stains on load
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Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before
washing.
ꢀ
Did you follow the manufacturer’s directions when adding
detergent and fabric softener? Measure detergent and
fabric softener. Use enough detergent to remove soil and hold
it in suspension. Dilute fabric softener and add to the rinse
portion of a cycle only. Do not drip fabric softener on clothes.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing? Mend rips and broken
threads in seams before washing.
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Is there above average iron (rust) in water? You may need
to install an iron filter.
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Did you overload the washer? The wash load must be
balanced and not overloaded. Loads should move freely
during washing.
Did you properly sort the load? Sort dark clothes from
whites and lights.
Did you unload the washer promptly? To avoid dye transfer,
unload the washer as soon as it stops.
Did you add chlorine bleach properly? Do not pour chlorine
bleach directly onto load. Wipe up bleach spills. Undiluted
bleach will damage fabrics. Do not place load items on top of
the bleach dispenser when loading and unloading the washer
(on some models).
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Did you follow the manufacturer’s care label instructions?
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Notes
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®
ESTATE WASHER WARRANTY
ONE-YEAR FULL WARRANTY
For one year from the date of purchase, when this washer is operated and maintained according to instructions attached to or furnished
with the product, Whirlpool Corporation will pay for FSP® replacement parts and repair labor to correct defects in materials or
workmanship. Service must be provided by a Whirlpool designated service company.
SECOND THROUGH FIFTH YEARS LIMITED WARRANTY - ON TOP, LID AND GEARCASE ASSEMBLY
In the second through fifth year from the date of purchase, when this washer is operated and maintained according to instructions
attached to or furnished with the product, Whirlpool Corporation will pay for FSP® replacement parts for any top and lid rust and any
part of the gearcase assembly, if defective in materials or workmanship.
SECOND THROUGH TENTH YEAR LIMITED WARRANTY - ON OUTER TUB
In the second through tenth years from the date of purchase, when this washer is operated and maintained according to instructions
attached to or furnished with the product, Whirlpool Corporation will pay for FSP® replacement parts for the outer tub should it crack or
fail to contain water, if defective in materials or workmanship.
LIFETIME LIMITED WARRANTY - ON WHITE PORCELAIN BASKET
For the lifetime of the washer, when this washer is operated and maintained according to instructions attached to or furnished with the
product, Whirlpool Corporation will pay for FSP® replacement parts for the white porcelain basket should it chip or rust due to defects in
materials or workmanship.
Whirlpool Corporation will not pay for:
1. Service calls to correct the installation of your washer, to instruct you how to use your washer, or to replace house fuses or correct
house wiring or plumbing.
2. Repairs when your washer is used in other than normal, single-family household use.
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in
accordance with local electrical and plumbing codes, or use of products not approved by Whirlpool Corporation.
4. Any labor costs during the limited warranty periods.
5. Replacement parts or repair labor costs for units operated outside the United States.
6. Pickup and delivery. This product is designed to be repaired in the home.
7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
WHIRLPOOL CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or limitation may not
apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Outside the 50 United States, this warranty does not apply. Contact your authorized Estate dealer to determine if another
warranty applies.
1/02
Replacement parts
Gearcase assembly covered by your warranty
If you need to order replacement parts, we recommend that you
only use FSP® factory specified parts. These parts will fit right
and work right because they are made with the same precision
used to build every new ESTATE® appliance.
To locate FSP® replacement parts in your area:
Call the Customer Interaction Center at 1-800-253-1301, or your
nearest designated service center.
For information on how to contact Whirlpool Corporation, please
see front page of this document.
3955873A
© 2003 Whirlpool Corporation.
5/03
Printed in U.S.A
All rights reserved.
® Registered Trademark of Whirlpool, U.S.A.
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