Dyson Vacuum Cleaner DC27 User Manual

OPERATING MANUAL  
ASSEMBLY  
ON/OFF  
click  
2
click  
1
3
months  
WASH FILTERS  
Wash filters with cold water  
at least every 3 months.  
REGISTER  
FOR YOUR  
FREE 5 YEAR  
GUARANTEE  
TODAY  
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IMPORTANT SAFETY INSTRUCTIONS  
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE  
When using an electrical appliance, basic precautions should always be followed, including the following:  
WARNING  
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:  
1.  
2.  
3.  
4.  
Do not leave vacuum cleaner when plugged in. Unplug from outlet when not in use and before servicing.  
Do not use outdoors or on wet surfaces.  
Do not allow to be used as a toy. Close attention is necessary when used by or near children.  
This vacuum cleaner is not intended for use by persons (including children) with reduced physical, sensory or mental  
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning  
use of the appliance by a person responsible for their safety.  
5.  
6.  
Use only as described in this manual. Use only Dyson recommended attachments.  
Do not use with damaged cable or plug. If the supply cable is damaged, it must be replaced by Dyson Ltd, our service  
agent or similarly qualified persons in order to avoid a hazard. If vacuum cleaner is not working as it should, has been  
dropped, damaged, left outdoors, or dropped into water, do not use, contact the Dyson Customer Care Helpline.  
Do not pull or carry by cable, use cable as a handle, close a door on cable, or pull cable around sharp edges or  
corners. Do not run vacuum cleaner over cable. Keep cable away from heated surfaces.  
Do not unplug by pulling on cable. To unplug, grasp the plug, not the cable.  
7.  
8.  
9.  
Do not handle plug or vacuum cleaner with wet hands.  
10. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything  
that may reduce air flow.  
11.  
Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts, such as the  
brush bar.  
12. Store the vacuum cleaner indoors. Do not use or store this vacuum cleaner below 0°C (32°F) . Ensure that the vacuum  
cleaner is at room temperature before operating. Put the vacuum cleaner away after use with the cable stored safely, to  
prevent tripping hazards.  
13. Turn off all controls before unplugging.  
14. Use extra care when cleaning on stairs.  
15. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they may be present.  
16. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.  
17.  
Do not use without clear bin and filters in place.  
SAVE THESE INSTRUCTIONS  
THIS VACUUM CLEANER IS INTENDED FOR HOUSEHOLD USE ONLY  
Do not pull on  
the cable.  
Do not store near  
heat sources.  
Do not use near  
naked flame.  
Do not run over  
the cable.  
Do not pick up  
water or liquids.  
Do not pick up  
burning objects.  
Do not use above you  
on the stairs.  
Do not put hands near  
the brush bar when  
the vacuum cleaner  
is in use.  
3
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Using your Dyson vacuum cleaner  
Carrying your Dyson  
vacuum cleaner  
Looking fo  
ON/OFF  
Clear bin emptying  
click  
2
click  
1
Carpets/Hard flo  
Clearing brush bar obstructions  
4
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ng for blockages  
1
2
3
High-reach cleaning  
2
ck  
click  
click  
rd floors  
Clearing turbine head obstructions  
For hard floors  
Hard floors  
Carpeted floors  
Belt Protection System  
Ensure machine is upright before  
adjusting the brush setting.  
For carpeted floors  
5
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IMPORTANT!  
WASH FILTERS  
3
months  
6
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Wash filters with cold water at least every 3 months.  
clik  
Rinse and shake filters under tap. Turn over and  
tap very firmly to remove motor emissions.  
Repeat 10x until water runs clear  
7
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Ensure the clear bin is completely dry before replacing.  
PLEASE NOTE:  
ASSEMBLY  
Stand the vacuum cleaner up straight and slide the hose into guides at the  
back of the vacuum cleaner and click into place.  
Do not use detergents, polishes or air fresheners to clean the clear bin.  
Clean the shroud with a cloth or dry brush to remove lint and dust.  
Do not put clear bin in a dishwasher.  
Ensure the hose is straight and slide the wand straight down into the hose until  
it clicks into place.  
Click the wand handle into the top of the vacuum cleaner.  
Attach the tools to the vacuum cleaner and wind the cable counter-clockwise  
around cable hooks and secure with clip.  
WASHING YOUR FILTERS  
DO THIS EVERY 3 MONTHS  
CAUTION:  
USING YOUR DYSON VACUUM CLEANER  
Unwind the cable and insert the plug into a suitable socket.  
Hold the cleaner head down with your foot and pull the handle downwards.  
To switch ‘ON’ or ‘OFF’ press the power button in front of the handle.  
Switch ‘OFF’ and unplug the vacuum cleaner before removing the filters.  
Ensure filters are completely dry before refitting to the vacuum cleaner.  
PLEASE NOTE:  
CAUTION:  
This vacuum cleaner has two filters, located as shown. It is important to check  
your filters regularly and wash at least every 3 months according to instructions, to  
maintain performance.  
After washing please leave for 24 hours to dry completely.  
It is normal for filters to turn grey in colour. The filters may require more frequent  
washing if vacuuming fine dust.  
Do not use detergents to clean the filters.  
Do not put the filters in a dishwasher, washing machine, tumble dryer, oven,  
microwave or near a naked flame.  
Do not allow the vacuum cleaner to be used by anyone who may not be able  
to operate it safely.  
The use of an extension cable is not recommended.  
Always switch off and unplug before performing maintenance on your  
vacuum cleaner.  
When returning to the upright position, ensure that the wand and clear bin  
assembly are fully upright before releasing the vacuum cleaner.  
Ensure the cyclone is secured to the vacuum cleaner. Do not press the cyclone  
release button or shake the vacuum cleaner while carrying or it could fall and  
cause injury.  
Store the vacuum cleaner indoors. Put the vacuum cleaner away after use with the  
cable coiled safely, to prevent tripping hazards.  
Do not use outdoors or on wet surfaces or to vacuum water or other liquids  
electric shock could occur.  
Do not lubricate any parts, or carry out any maintenance or repair work  
other than that shown in this manual, or advised by the Dyson Customer  
Care Helpline.  
LOOKING FOR BLOCKAGES  
CAUTION:  
Switch ‘OFF’ and unplug the vacuum cleaner before checking for blockages.  
Failure to do so could result in personal injury.  
Please ensure the vacuum cleaner is upright and switched off before removing  
hose or airway inspection parts.  
Beware of sharp objects when clearing blockages.  
Refit all parts of the vacuum cleaner securely before using.  
PLEASE NOTE:  
PLEASE NOTE:  
This vacuum cleaner is intended for domestic use only. Fine dust such as plaster  
dust or flour should only be vacuumed in very small amounts.  
Do not use the vacuum cleaner to pick up sharp hard objects, small toys, pins,  
paper clips, etc. They may damage the vacuum cleaner.  
If used in a garage, care should be taken to wipe the soleplate and wheels with  
a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could  
damage delicate floors.  
Consult your flooring manufacturer’s recommended instructions before  
vacuuming and caring for your flooring, rugs, and carpet. Some carpets will fuzz  
if a rotating brush bar is used when vacuuming. If this happens, we recommend  
vacuuming in hard floors mode and consulting with your flooring manufacturer.  
When vacuuming, certain carpets may generate small static charges in the clear  
bin. These are entirely harmless and are not associated with the mains supply. To  
minimise any effect from this, do not put you hand or insert any object into the  
clear bin unless you have first emptied it and rinsed it out with cold water. (See  
‘Clear bin cleaning’ section.)  
Clearing blockages is not covered by your vacuum cleaner’s limited guarantee.  
This vacuum cleaner is fitted with a thermal cut-out. If any part of the vacuum  
cleaner becomes blocked, it may overheat and automatically cut-out.  
Switch ‘OFF’ and unplug the vacuum cleaner and leave to cool down before  
checking filter or for blockages.  
CLEARING BRUSH BAR OBSTRUCTIONS  
CAUTION:  
Switch ‘OFF’ and unplug the vacuum cleaner before clearing brush bar  
obstructions. Failure to do so could result in personal injury.  
Beware of sharp objects when clearing obstructions.  
Refit all parts of the vacuum cleaner securely before using.  
PLEASE NOTE:  
Clearing brush bar obstructions is not covered by your vacuum cleaner’s limited  
guarantee.  
CARPETS/HARD FLOORS  
DISPOSAL INFORMATION  
When you switch the machine on for the first time, the brush bar  
will default to ON (spinning). The brush bar will automatically stop if  
it becomes obstructed. If the brush bar stops during use, please refer  
to the “Clear brush bar obstructions” section. To switch the brush bar  
OFF (eg. for use on hard floors), recline the vacuum cleaner and turn the  
brush bar ON/OFF control on the cleaner head to the OFF position. The  
brush bar will remain OFF until it is turned back to ON at a later date.  
This product should not be treated as household waste. Instead it should be  
handed over to the applicable collection point for the recycling of electrical  
and electronic equipment – this may be your local civic amenity site or a facility  
provided by the retailer selling the product or a replacement product. By ensuring  
this product is disposed of correctly, you will help prevent potential negative  
consequences for the environment and for human health, which could otherwise  
be caused by inappropriate waste handling of this product. For more detailed  
information about recycling of this product, please contact the Dyson Customer  
Care Helpline, your local authority civic amenity site or the retailer selling the  
product or a replacement product.  
HIGH-REACH CLEANING  
CAUTION:  
Switch ‘OFF’ the vacuum cleaner before changing tools.  
Powerful suction can cause the hose to ‘pull back’ - please take care.  
Take extra care when vacuuming on stairs; do not work with the vacuum cleaner  
above you on the stairs. Do not put the vacuum cleaner on chairs, tables etc.  
Ensure vacuum cleaner is in upright position before using tools.  
DYSON CUSTOMER CARE  
If you have a question about your Dyson vacuum cleaner, call the Dyson  
Customer Care Helpline with your serial number and details of where and when  
you bought the vacuum cleaner, or contact us via the website. The serial number  
can be found on the main body of the vacuum cleaner behind the clear bin. Most  
questions can be solved over the phone by one of our Dyson Customer Care  
Helpline staff.  
If your vacuum cleaner needs service, call the Dyson Customer Care Helpline so  
we can discuss the available options. If your vacuum cleaner is under guarantee,  
and the repair is covered, it will be repaired at no cost.  
PLEASE NOTE:  
To release the wand, open the wand cap and pull the red tube until the  
wand releases from the vacuum cleaner. Tools can be attached to either the hose  
or wand.  
The brush bar will not rotate when the vacuum cleaner is in an upright position.  
Ensure wand cap is closed when not in use.  
CLEAR BIN EMPTYING  
PLEASE REGISTER AS A DYSON MACHINE OWNER  
CAUTION:  
THANK YOU FOR CHOOSING TO BUY A DYSON VACUUM CLEANER  
Switch ‘OFF’ the vacuum cleaner and unplug before emptying the clear bin.  
PLEASE NOTE:  
To help us ensure you receive prompt and efficient service, please register as a  
Dyson machine owner. There are three ways to do this:  
By calling the Dyson Customer Care Helpline on UK 0800 298 0298 or  
IRL 01 475 7109.  
By completing and returning the enclosed form to us by mail.  
This will confirm ownership of your Dyson vacuum cleaner in the event of an  
insurance loss, and enable us to contact you if necessary.  
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.  
To remove the clear bin from the vacuum cleaner, press the red button at  
the rear of cyclone carrying handle. To release the dirt, press the red bin  
release button.  
The British Allergy Foundation is a UK national charity with the aim of improving  
awareness, prevention and treatment of allergies. Do not use the vacuum  
cleaner without the clear bin in place.  
To minimise dust and allergen contact when emptying, encase the clear bin  
tightly in a plastic bag and empty. Remove the clear bin carefully and seal bag  
tightly, dispose as normal.  
CLEAR BIN CLEANING  
CAUTION:  
Do not immerse the whole cyclone in water or pour water into the cyclones.  
8
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LIMITED 5 YEAR GUARANTEE  
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED  
GUARANTEE.  
WHAT IS COVERED  
The repair or replacement of your vacuum cleaner (at Dyson’s discretion) if your  
vacuum cleaner is found to be defective due to faulty materials, workmanship or  
function within 5 years of purchase or delivery (if any part is no longer available  
or out of manufacture Dyson will replace it with a functional replacement part).  
Use of the vacuum cleaner in the UK and Republic of Ireland.  
WHAT IS NOT COVERED  
Dyson does not guarantee the repair or replacement of a product as a result of:  
Normal wear and tear (e.g. fuse, belt, brush bar, batteries etc).  
Accidental damage, faults caused by negligent use or care, misuse, neglect,  
careless operation or handling of the vacuum cleaner which is not in accordance  
with the Dyson Operating Manual.  
Blockages – please refer to the Dyson Operating Manual for details of how to  
unblock your vacuum cleaner.  
Use of the vacuum cleaner for anything other than normal domestic  
household purposes.  
Use of parts not assembled or installed in accordance with the instructions  
of Dyson.  
Use of parts and accessories which are not Dyson Genuine Components.  
Faulty installation (except where installed by Dyson).  
Repairs or alterations carried out by parties other than Dyson or its  
authorised agents.  
If you are in any doubt as to what is covered by your guarantee, please call the  
Dyson Customer Care Helpline on UK 0800 298 0298 or IRL 01 475 7109.  
SUMMARY OF COVER  
The guarantee becomes effective at the date of purchase (or the date of delivery  
if this is later).  
You must provide proof of delivery/purchase before any work can be carried  
out on your vacuum cleaner. Without this proof, any work carried out will be  
chargeable. Please keep your receipt or delivery note.  
All work will be carried out by Dyson or its authorised agents.  
Any parts which are replaced will become the property of Dyson.  
The repair or replacement of your vacuum cleaner under guarantee will not  
extend the period of guarantee.  
The guarantee provides benefits which are additional to and do not affect your  
statutory rights as a consumer.  
ABOUT YOUR PRIVACY  
If your personal details change, if you change your mind about any of your  
marketing preferences or if you have any queries about how we use your  
information, please let us know by contacting Dyson Limited, Tetbury Hill,  
Malmesbury, Wiltshire, SN16 0RP England, or by calling the Dyson Customer  
Care Helpline on UK 0800 298 0298 or IRL 01 475 7109. Or you can email us at  
For more information on how we protect your privacy, please see our privacy  
The British Allergy Foundation Seal of Approval is a UK registered trademark of the  
British Allergy Foundation.  
PRODUCT INFORMATION  
Net weight: 8.47kg.  
Please note: Small details may vary from those shown.  
This product is protected by the following intellectual rights:  
PATENT/PATENT APPLICATION NUMBERS  
EP 0800360, EP 1047331, EP 1039828, EP 1121043, EP 1119282, EP 1119281,  
EP 1268076, EP 1370172, EP 1361812, EP 1361814, EP 1361815, EP 1680232,  
EP 1768536, EP 1771104, EP 1768537, EP 2048998, GB 2440716, EP 2046476,  
EP 2046477, EP 2144547.  
Equivalent patents, registered designs and applications exist in other countries.  
9
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IMPORTANT!  
WASH FILTERS  
Wash filters with cold water at least every 3 months.  
3
months  
Dyson Customer Care  
If you have a question about your Dyson vacuum cleaner, call the  
Dyson Customer Care Helpline with your serial number and details  
of where and when you bought the cleaner, or contact us via the  
Dyson website. The serial number can be found on the main body  
of the vacuum cleaner behind the clear bin.  
UK Dyson Customer Care  
0800 298 0298  
Dyson Ltd, Tetbury Hill, Malmesbury, Wiltshire SN16 0RP.  
IRL Dyson Customer Care  
01 475 7109  
The Connect Agency Ltd, Unit 2, Baldonnell Business Park,  
Naas Road, Co. Dublin.  
JN.32554 PN.16283-06-04 11.03.10  
www.dyson.com  
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GUARANTEE FORM  
Serial number  
Date of purchase  
Title  
/
/
Country of purchase  
UK  
Ireland  
Surname  
First name  
Address  
Postcode  
e-mail  
Telephone  
Mobile  
From time to time, we’d like to tell  
you about new Dyson technology and  
services. If you’d prefer us NOT to  
keep in touch, please tick this box.  
3 EASY WAYS TO REGISTER FOR YOUR FREE 5 YEAR GUARANTEE  
REGISTER  
REGISTER  
REGISTER  
ONLINE  
BY PHONE  
BY MAIL  
Visit our website to register  
your full parts and labour  
guarantee online.  
Call our dedicated Helpline  
Open 7am–10pm.  
7 days a week.  
Complete and return  
the form to Dyson in the  
envelope supplied.  
UK 0800 298 0298  
IRL 01 475 7109  
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