ProLiant 3000 Servers
For Use With Intel 350 MHz or Greater Processor-Based Servers Only
Maintenance and Service Guide
First Edition (February 1999)
Part Number 113803-001
Spare Part Number 114651-001
Compaq Computer Corporation
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iii
Contents
About This Guide
Symbols in Text.........................................................................................................................vii
Compaq Technician Notes.........................................................................................................vii
Where to Go for Additional Help .............................................................................................viii
Integrated Management Display........................................................................................viii
Telephone Numbers ............................................................................................................ix
Chapter 1
Illustrated Parts Catalog
External Components Exploded View......................................................................................1-1
System Components Exploded View........................................................................................1-2
Spare Parts List.........................................................................................................................1-3
Chapter 2
Removal and Replacement Procedures
Electrostatic Discharge Information .........................................................................................2-1
Symbols in Equipment..............................................................................................................2-2
Preparation Procedures.............................................................................................................2-2
Rack Warnings .................................................................................................................. 2-3
Server Warnings and Precautions......................................................................................2-4
Locking Casters........................................................................................................................2-5
Caster Mounting Support..........................................................................................................2-6
Front Bezel Door......................................................................................................................2-7
Front Fixed Bezel .....................................................................................................................2-8
Rack-Mount Bezel....................................................................................................................2-9
Top Access Panel ...................................................................................................................2-10
U-Channel Access Panel.........................................................................................................2-11
Side Access Panel...................................................................................................................2-12
Integrated Management Display (IMD)..................................................................................2-13
Fans ........................................................................................................................................2-15
Front Fan(s).....................................................................................................................2-16
Fan Baffle........................................................................................................................2-17
Rear Fan ..........................................................................................................................2-18
Removable Media and Mass Storage Devices........................................................................2-19
Drive Cage Assemblies ...................................................................................................2-20
Hard Drives .....................................................................................................................2-23
Removable Media Devices..............................................................................................2-25
Diskette Drive ................................................................................................................. 2-27
Cable Folding and Routing Diagrams.....................................................................................2-28
Memory ..................................................................................................................................2-30
Smart Array 3200 Controller..................................................................................................2-33
Netelligent 10/100 TX UTP PCI Controller ...........................................................................2-34
Processor ................................................................................................................................2-35
Processor Power Module........................................................................................................2-36
Hot-Plug Power Supply..........................................................................................................2-37
Power Supply Blank Panel .....................................................................................................2-39
Power Backplane Board .........................................................................................................2-40
System I/O Board with Subpan ..............................................................................................2-41
Power Switch..........................................................................................................................2-42
External Replacement Battery ................................................................................................2-43
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Chapter 3
Diagnostic Tools
Default Configuration...............................................................................................................3-2
Default Configuration Messages .......................................................................................3-2
Utilities Access.........................................................................................................................3-2
Running Compaq Utilities.................................................................................................3-3
Power-On Self-Test (POST).....................................................................................................3-4
POST Error Messages .......................................................................................................3-4
Diagnostics Software..............................................................................................................3-17
Running Diagnostics........................................................................................................3-18
Primary Processor Test Error Codes ...............................................................................3-19
Memory Test Error Codes...............................................................................................3-20
Keyboard Test Error Codes.............................................................................................3-21
Parallel Printer Test Error Codes ....................................................................................3-21
Video Display Unit Test Error Codes .............................................................................3-22
Diskette Drive Test Error Codes .....................................................................................3-23
Monochrome Video Board Test Error Codes..................................................................3-23
Serial Test Error Codes ...................................................................................................3-24
Modem Communications Test Error Codes ....................................................................3-24
Hard Drive Test Error Codes ..........................................................................................3-25
Tape Drive Test Error Codes ..........................................................................................3-26
Advanced VGA Board Test Error Codes ........................................................................3-27
NetFlex-2 Controller Test Error Codes ...........................................................................3-29
Compaq Network Interface Boards Test Error Codes .....................................................3-30
SCSI Hard Drive Test Error Codes .................................................................................3-31
SCSI/IDE CD-ROM Drive Test Error Codes..................................................................3-31
SCSI Tape Drive Test Error Codes .................................................................................3-32
Server Manager/R Board Test Error Codes.....................................................................3-32
Pointing Device Interface Test Error Codes....................................................................3-34
Drive Array Advanced Diagnostics (DAAD).........................................................................3-34
Starting DAAD................................................................................................................3-35
DAAD Diagnostic Messages...........................................................................................3-36
Integrated Management Log...................................................................................................3-46
Multiple Ways of Viewing the Log.................................................................................3-46
Event List ........................................................................................................................3-48
Event Messages...............................................................................................................3-48
Rapid Recovery Services........................................................................................................3-50
Automatic Server Recovery-2 .........................................................................................3-50
Server Health Logs..........................................................................................................3-59
Storage Fault Recovery Tracking....................................................................................3-63
Storage Automatic Reconstruction..................................................................................3-63
Network Interface Fault Recovery Tracking ...................................................................3-63
Memory Fault Recovery Tracking...................................................................................3-63
Remote Service Features ........................................................................................................3-64
ROMPaq.................................................................................................................................3-65
Compaq Insight Manager .......................................................................................................3-65
Features of Compaq Insight Management.......................................................................3-65
Compaq Insight Management Software Architecture......................................................3-66
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Chapter 4
Connectors, Switches, Jumpers, and LEDs
Connectors................................................................................................................................4-1
Rear Panel Connectors ......................................................................................................4-1
System I/O Board Connectors...........................................................................................4-2
Switches....................................................................................................................................4-3
Configuration Switch Settings...........................................................................................4-3
Processor Switch Settings..................................................................................................4-4
Jumpers.....................................................................................................................................4-6
LEDs.........................................................................................................................................4-7
Hot-Plug Power Supply LEDs...........................................................................................4-7
Power Switch LED............................................................................................................4-8
CD-ROM Drive LED ........................................................................................................4-8
Diskette Drive ...................................................................................................................4-9
Hot-Plug Hard Drive LEDs.............................................................................................4-10
Chapter 5
Physical and Operating Specifications
System Unit..............................................................................................................................5-2
Power Supply............................................................................................................................5-3
SDRAM Dual Inline Memory Modules....................................................................................5-4
1.44-MB Diskette Drive ...........................................................................................................5-5
IDE CD-ROM Drive ................................................................................................................5-6
Smart Array 3200 Controller....................................................................................................5-8
Hot-Plug Wide-Ultra Hard Drives............................................................................................5-9
Hot-Plug Wide-Ultra2 Hard Drives........................................................................................5-10
Non-Hot-Plug Wide Ultra2 Hard Drives................................................................................5-11
Hot-Plug Wide-Ultra SCSI-3 Hard Drives .............................................................................5-12
Index
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vii
About This Guide
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference
when servicing Compaq ProLiant 3000 Servers.
WARNING: To reduce the risk of personal injury from electrical shock and
hazardous energy levels, only authorized service technicians should attempt to
repair this equipment. Improper repairs could create conditions that are
hazardous.
IMPORTANT: The installation of options and servicing of this product shall be performed
by individuals who are knowledgeable of the procedures, precautions, and hazards
associated with equipment containing hazardous energy circuits.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings:
WARNING: Indicates that failure to follow directions in the warning could result
in bodily harm or loss of life.
CAUTION: Indicates that failure to follow directions could result in damage to
equipment or loss of information.
IMPORTANT: Presents clarifying information or specific instructions.
NOTE: Presents commentary, sidelights, or interesting points of information.
Compaq Technician Notes
CAUTION: Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or
to make modifications to any printed wiring board. Improper repairs can create a
safety hazard.
CAUTION: To properly ventilate your system, you must provide at least 12
inches (30.5 cm) of clearance at the front and back of the computer.
CAUTION: The computer is designed to be electrically grounded. To ensure
proper operation, plug the AC power cord into a properly grounded AC outlet only.
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viii About This Guide
WARNING: To reduce the risk of personal injury from electrical shock and
hazardous energy levels, do not exceed the level of repair specified in these
procedures. Because of the complexity of the individual boards and
subassemblies, do not attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs could create conditions
that are hazardous.
WARNING: To reduce the risk of electric shock or damage to the equipment:
■
■
■
If the system has multiple power supplies, disconnect power from the system
by unplugging all power cords from the power supplies.
Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
Where to Go for Additional Help
In addition to this guide, the following information sources are available:
■
■
■
■
■
■
■
User Documentation
Compaq Service Quick Reference Guide
Service Training Guides
Compaq Service Advisories and Bulletins
Compaq QuickFind
Compaq Insight Manager
Compaq Download Facility: Call 1-281-518-1418
Integrated Management Display
Some Compaq server models include a Compaq Integrated Management Display (IMD), an
integrated, 16x4 character display mounted on the front of the server. This display provides
easy-to-use menu-driven access to server information, including model number, LCD firmware
revision, and POST operations.
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Telephone Numbers
For the name of your nearest Compaq Authorized Reseller:
In the United States, call 1-800-345-1518
In Canada, call 1-800-263-5868
For Compaq technical support:
In the United States and Canada, call 1-800-386-2172
For Compaq technical support phone numbers outside the United States and Canada,
visit the Compaq website at:
http://www.compaq.com.
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1-1
Chapter 1
Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant
3000 Servers. See Table 1-1 for the names of referenced spare parts.
External Components Exploded View
3b
2
3a
33a
1
33b
18b
47
18a
5
4
8
6
7
Figure 1-1. Exploded view of Compaq ProLiant 3000 Server chassis components
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1-2 Illustrated Parts Catalog
System Components Exploded View
12
23
13
35
1
26
10
17
16
20
21
40
22
44
9
15
14
43
19
Figure 1-2. Exploded view of Compaq ProLiant 3000 Server system components
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1-3
Spare Parts List
Table 1-1
Spare Parts List - Compaq ProLiant 3000 Servers
Ref
Description
Spare Part #
CHASSIS
1
2
3
Chassis
306574-001
298364-001
327835-001
Side Access Panel
Access Panel Kit
a) U-Channel Access Panel
b) Top Access Panel
4
5
6
7
8
Front Bezel Door
298360-001
298361-001
298363-001
296227-001
330485-001
Fixed Front Bezel (Tower Model Only)
Rack-Mount Bezel Plate
Locking Casters
Caster Mounting Support
SYSTEM COMPONENTS
9
Front Fans (2)
306576-001
306577-001
326873-001 *
169286-002
271930-001
387738-001
160274-001
114525-001
329267-001
306572-001
10
11
12
13
14
15
16
17
18
Rear Fan
Redundant High-Speed Fan
Hot-Plug Power Supply, 750W
Integrated Management Display with Cable
Power Switch with LED
4.5 V Replacement Battery
Intel Pentium III Processor, 500/100 MHz (512 K ) with Heatsink
Processor Power Module (Voltage Regulator)
SCSI Simplex Hot-Plug Drive Cage
a) Hot-plug drive cage with Simplex board
b) Removable media panel
BOARDS
19
20
21
Hot-Plug Power Supply Backplane Board
System I/O Board with Subpan
Netelligent 10/100 TX UTP PCI Controller (NIC)
169290-001
179779-001
317606-001
Continued
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1-4 Illustrated Parts Catalog
Spare Parts List Continued
Ref
Description
Spare Part #
MASS STORAGE DEVICES
22
23
32x IDE CD-ROM Drive with Tray
328707-001
160788-201
1.44-MB Diskette Drive
MEMORY
24
25
26
27
28
32-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz)
64-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz)
128-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz)
256-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz)
512-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz)
CABLE KITS
317747-001 *
317745-001*
317756-001
317749-001 *
317748-001 *
29
30
31
Miscellaneous Signal Cable Kit
306565-001 *
306566-001 *
306579-001 *
Miscellaneous Power Cable Kit
Wide SCSI Cable with Terminator, 3D, 22-inch
MISCELLANEOUS
32
33
Keyboard
160648-XXX *
306567-001
Miscellaneous Hardware Kit
a) Power supply blank panel
b) Blank bezel
c) I/O slot card guide *
d) Blank IMD panel *
34
35
36
37
38
39
Hot-Plug Hard Drive Slot Cover, 1.3 inch
Fan Air Baffle (includes miscellaneous parts)
Return Kit (NA)
296200-001 *
328008-001
298336-001 *
298336-002 *
114651-001 *
115006-001 *
Carton and Buns (International)
Maintenance and Service Guide
Illustrated Parts Map
Continued
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1-5
Spare Parts List Continued
Ref
OPTIONS
40
Description
Spare Part #
Smart Array 3200 Controller
Processor, 450/100 MHz
340855-001
179780-001 *
306572-001 *
367087-001
313715-001
313764-001 *
199888-001 *
242622-001
242603-001 *
298337-001 *
271918-001 *
271930-001 *
179779-001 *
270183-001 *
41
42
SCSI Duplex Hot-Plug Drive Cage
Ultra2 Drive Cage
43
44
9.1-GB Ultra2 Hard Drive with Tray
18.2-GB Wide-Ultra Hard Drive with Tray
9.1-GB Wide-Ultra Hard Drive with Tray
4.3-GB Wide-Ultra Hard Drive with Tray (1-inch)
2.1-GB Wide-Ultra Hard Drive with Tray (1-inch)
Tower-to-Rack Conversion Kit
Option Board Retainer
45
46
47
48
49
50
51
Display Module
52
Processor Board with Tray
53
Memory Board
* Not Shown
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2-1
Chapter 2
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for
ProLiant 3000 Servers. After completing all necessary removal and replacement procedures,
run the Diagnostics program to verify that all components operate properly.
To service Compaq ProLiant 3000 Servers, the following tools are recommended:
■
■
■
■
Torx T-15 screwdriver
Torx T-25 screwdriver
Phillips screwdriver
From the Compaq SmartStart and Support Software CD:
❏
❏
❏
System Configuration Utility software
Drive Array Advanced Diagnostics software
Diagnostics software
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage, observe the following precautions:
■
■
Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Keep electrostatic-sensitive parts in their containers until they arrive at static- free
stations.
■
■
■
Cover workstations with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
Keep work area free of non-conductive materials such as ordinary plastic assembly aids
and foam packing.
Make sure you are properly grounded when touching a static-sensitive component
or ssembly.
■
■
■
Avoid touching pins, leads, or circuitry.
Always place drives PCB assembly-side down.
Use conductive field service tools.
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2-2 Removal and Replacement Procedures
Symbols in Equipment
WARNING: Any surface or area of the equipment marked with these
symbols indicates the presence of a hot surface or hot component. If
this surface is contacted, the potential for injury exists. To reduce risk
of injury from a hot component, allow the surface to cool before
touching.
WARNING: Any surface or area of the equipment marked with these
symbols indicates the presence of electrical shock hazards. The
enclosed area contains no operator serviceable parts. To reduce risk of
injury from electrical shock hazards, do not open this enclosure.
WARNING: Any RJ-45 receptacle marked with these symbols
indicates a Network Interface Connection. To reduce risk of electrical
shock, fire, or damage to the equipment, do not plug telephone or
telecommunications connectors into this receptacle.
WARNING: This label or equivalent is located on the surface of your
CD-ROM drive. This label indicates that the product is classified as a
CLASS 1 LASER PRODUCT.
CLASS 1 LASER PRODUCT
Preparation Procedures
Before beginning any non-hot-plug removal and replacement procedure:
1. Turn OFF the server and any peripheral devices.
2. Disconnect the AC power cord from the AC outlet, then from the server.
3. Disconnect all external peripheral devices from the server.
4. For most removal and replacement procedures, you must remove the server from the rack
and place it on a sturdy table or workbench. Refer to the ProLiant 3000 Server Setup and
Installation Guide for rack removal instructions.
WARNING: To reduce the risk of personal injury, do not attempt to remove the
server from the rack by yourself. A minimum of two people are required to remove
the server from the rack.
WARNING: Because the rack allows you to stack computer components on a
vertical rather than horizontal plane, you must take precautions to provide for rack
stability and safety. It is important that you follow these precautions to provide for
rack stability and safety, and to protect both personnel and property. Heed all
cautions and warnings throughout the installation instructions that came with the
server.
CAUTION: Electrostatic discharge can damage electronic components. Be sure
you are properly grounded before beginning any installation procedure. See the
section titled “Electrostatic Discharge” for more information.
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2-3
Rack Warnings
WARNING: Always load the heaviest item first and load the rack from the bottom
up. This makes the rack “bottom-heavy” and helps prevent the rack from
becoming unstable.
WARNING: To reduce the risk of personal injury, fire, or damage to the
equipment, do not overload the AC supply branch circuit that provides power to the
rack.
WARNING: To reduce the risk of personal injury or damage to the equipment,
the bottom stabilizers on the equipment must be fully extended. Be sure that the
equipment is properly supported/braced when installing options and cards.
WARNING: A rack may become unstable if more than one component is
extended for any reason. To reduce the risk of personal injury, be sure that the
rack is adequately stabilized before extending a component outside the rack, and
extend only one component at a time.
WARNING: Before beginning to work on the rack, be sure that the leveling jacks
are extended to the floor, that the full weight of the rack rests on the level floor,
and that either stabilizers are installed or multiple racks are coupled for stability.
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2-4 Removal and Replacement Procedures
Server Warnings and Precautions
WARNING: To reduce the risk of personal injury or damage to the server, you
must support the server when loading or unloading it from the rack. The server is
not attached to the support rails of the rack and may fall if not supported when
extended from the rack.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching.
WARNING: This equipment is designed for connection to a grounded AC outlet.
The grounding type plug is an important safety feature. To reduce the risk of
electric shock or damage to your equipment, do not disable this feature.
WARNING: Be sure that the power outlet into which you plug your power cord is
easily accessible and located as close to the equipment operator as possible.
When you need to disconnect power to the equipment, be sure to unplug the
power cord from the power outlet.
CAUTION: Be sure that the voltage select switch is in the proper position
(115 VAC or 230 VAC). Failure to do so will result in damage to your equipment.
CAUTION: Protect the server from power fluctuations and temporary
interruptions with a regulating uninterruptible power supply (UPS). This device
protects the hardware from damage caused by power surges and voltage spikes
and keeps the system in operation during a power failure.
CAUTION: ProLiant 3000 Servers must always be operated with system unit
covers on. Proper cooling will not be achieved if the system unit covers are
removed.
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2-5
Locking Casters
To remove the locking casters:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Place the server on its side.
3. Remove the three T-25 screws securing each caster to the caster mounting support.
4. Pull the locking casters away from the server.
Figure 2-1. Removing the locking casters
Reverse steps 1 through 4 to replace the casters.
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2-6 Removal and Replacement Procedures
Caster Mounting Support
To remove the caster mounting support:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the casters. See “Locking Casters” earlier in this chapter.
3. Remove the four T-15 screws securing the caster mounting support to the server.
4. Pull the caster mounting support away from the server.
Figure 2-2. Removing the caster mounting support
Reverse steps 1 through 4 to replace the caster mounting support.
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2-7
Front Bezel Door
To remove the front bezel door (tower model only):
1. Swing the front bezel door open approximately 45 degrees.
2. Lift the front bezel door up, then pull it away from the chassis.
COMPACT
Figure 2-3. Removing the front bezel door
NOTE: Drive cage may not be as illustrated.
Reverse steps 1 and 2 to replace the front bezel door.
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2-8 Removal and Replacement Procedures
Front Fixed Bezel
The front fixed bezel must be removed to replace the power switch. To remove the front
fixed bezel (tower model only):
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the front bezel door.
3. Remove the seven T-15 screws securing the front fixed bezel to the chassis.
4. Pull the front fixed bezel away from the chassis.
COMPACT
Figure 2-4. Removing the front fixed bezel
NOTE: Drive cage may not be as illustrated.
Reverse steps 1 through 4 to replace the front fixed bezel.
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2-9
Rack-Mount Bezel
The rack-mount bezel (rack model only) must be removed to replace the power switch.
To remove the rack-mount bezel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the seven T-15 screws securing the rack-mount bezel to the chassis.
3. Pull the rack-mount bezel away from the chassis.
Figure 2-5. Removing the rack-mount bezel
NOTE: Drive cage may not be as illustrated.
Reverse steps 1 through 3 to replace the rack-mount bezel.
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2-10 Removal and Replacement Procedures
Top Access Panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching them.
To remove the top access panel (tower model only):
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the front bezel door.
3. Remove the T-15 screw securing the top access panel to the front of the chassis.
4. Slide the top access panel back, then lift it from the chassis.
Figure 2-6. Removing the top access panel
Reverse steps 1 through 4 to replace the top access panel.
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2-11
U-Channel Access Panel
The U-channel access panel is removed for replacement only. To remove the U-channel
access panel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Pull the drive cage assembly forward until it clears the front edge of the U-channel access
panel. See “Drive Cage Assembly” later in this chapter.
3. Remove the caster mounting support. See “Caster Mounting Support” earlier in
this chapter.
4. Remove the two T-15 screws securing the U-channel access panel to the chassis.
5. Slide the U-channel access panel forward, then pull it away from the chassis.
Figure 2-7. Removing the U-channel access panel
Reverse steps 1 through 5 to replace the U-channel access panel.
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2-12 Removal and Replacement Procedures
Side Access Panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching them.
To remove the side access panel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Loosen the two screws at the front on the chassis with either a T-15 or
Phillips screwdriver.
3. Slide the side access panel backward, then pull it away from the chassis.
COMPACT
Figure 2-8. Removing the side access panel
NOTE: Drive cage may not be as illustrated.
Reverse steps 1 through 3 to replace the side access panel.
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2-13
Integrated Management Display (IMD)
The IMD is removed for replacement only.
NOTE: The IMD is shipped standard in the rack-mount model and as an option in the tower
model. The tower model is shown.
To remove the IMD:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter
(tower model only).
3. Remove the front fixed bezel. See “Front Fixed Bezel” earlier in this chapter.
4. Remove the front fans. See “Front Fan(s)” later in this chapter.
5. Remove the drive cage assembly. See “Drive Cage Assembly” later in this chapter.
6. Disconnect the IMD cable 1 from the IMD extension cable 2 connected to the system
I/O board.
1
2
Figure 2-9. Disconnecting the IMD cable from the IMD extension cable
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2-14 Removal and Replacement Procedures
7. Press the four latches on the rear of the IMD 3.
8. Pull the IMD from the front of the server 4.
3
COMPACT
3
3
4
3
Figure 2-10. Removing the Integrated Management Display
NOTE: Drive cage may may not be as illustrated.
Reverse steps 1 through 8 to replace the IMD.
CAUTION: Make sure all power and signal cables to the drive cage assembly are
reseated properly.
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2-15
Fans
Compaq ProLiant 3000 Servers ship standard with two 120-mm front fans (in positions 1 and 3)
and one 92-mm rear fan (in position 5).
The figure below shows the location of the front and rear fans in the ProLiant 3000 Server. You
can add two fans for redundancy in the positions marked Fan 2 and Fan 4.
IMPORTANT: Redundant fans must be added in pairs.
Fan 1
(CPU)
Fan 2
(CPU Redundant)
Fan 5
(CPU Aux)
Fan 3
(I/O)
Fan 4
(I/O Redundant)
Figure 2-11. Location of fans
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2-16 Removal and Replacement Procedures
Front Fan(s)
The front fans are removed for replacement or to replace the Integrated Management Display,
the fan baffle, or the drive cage.
To remove a front fan(s):
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
3. Disconnect the fan cable from the system I/O board.
4. Push up on the latch on the side of the fan 1.
5. Pull the fan straight out of the chassis 2.
2
1
Figure 2-12. Removing a front fan
Reverse steps 1 through 5 to replace a front fan.
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2-17
Fan Baffle
The fan baffle should only be removed if damaged.
To remove the fan baffle:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
3. Remove fan 2. See “Front Fan(s)” earlier in this chapter.
4. Unsnap the two pins 1 on the fan baffle.
5. Pull the fan baffle back 2, then out and up from the side of the chassis.
1
2
Figure 2-13. Removing the fan baffle
Reverse steps 1 through 5 to replace the fan baffle.
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2-18 Removal and Replacement Procedures
Rear Fan
Remove the rear fan for replacement or for upgrading to another model fan.
To remove the rear fan:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
3. Disconnect the rear fan cable from the system I/O board.
4. Loosen the thumbscrew securing the rear fan to the chassis.
5. Pull the rear fan out of the chassis.
Figure 2-14. Removing the rear fan
Reverse steps 1 through 5 to replace the rear fan.
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2-19
Removable Media and Mass Storage Devices
Compaq ProLiant 3000 Servers can house up to 12 mass storage devices, including:
■
■
■
Preinstalled 3.5-inch 1.44-MB diskette drive and an IDE CD-ROM drive
Two half-height drives (removable media area)
Wide-Ultra Hot-Plug drive cage with seven drive bays
❏
Simplex or Duplex mode: Seven 1-inch drives, (Wide-Ultra)
■
Ultra2 Hot-Plug drive cage with ten drive bays (Simplex mode)
Figure 2-15 and Table 2-1 show the drive bay locations with the Ultra2 Hot-Plug drive cage.
1
2
3
4
5
6
Figure 2-15. Server drive bay locations and Ultra2 drive identification
Table 2-1
Description of Drive Bays
Drive Position
Configuration
1
3.5-inch x 1-inch device (1.44 MB standard diskette drive)
2
3
5.25-inch x 1.6-inch device (removable media area)
5.25-inch x 1.6-inch device (removable media area)
Standard IDE CD-ROM
4
56
Simplex or Duplex Cage: Seven 1-inch hot-plug hard drives (Wide-Ultra drive cage)
Simplex Cage: Ten 1-inch hot-plug hard drives (Ultra2 drive cage and backplane board)
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2-20 Removal and Replacement Procedures
Drive Cage Assemblies
ProLiant 3000 Servers ship with either Wide-Ultra or Ultra2 drive cage assemblies. The Wide-
Ultra and the Ultra2 drive cage assemblies include the drive cage and backplane board.
Wide-Ultra Hot-Plug Drive Cage
To remove the Wide-Ultra drive cage assembly:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the front bezel door (tower model only). See “Front Bezel Door” earlier in this
chapter.
CAUTION: Do not remove a hot-plug drive if any of the online LEDs are green.
NOTE: The front fans rest against the drive cage assembly and may cause resistance when the
assembly is moved.
3. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
4. Remove the front fans. See “Front Fan(s)” earlier in this chapter.
5. Loosen the two thumbscrews securing the drive cage to the chassis 1.
6. Pull out the latch securing the drive cage assembly in the chassis 2.
7. Pull the drive cage partially from the chassis to allow better access to cables.
8. Disconnect the hard drive backplane power cable, any SCSI cables, and the
IDE CD-ROM signal cable.
9. Slide the drive cage assembly out the front of the chassis 3.
1
2
COMPACT
3
1
Figure 2-16. Removing the Wide-Ultra hot-plug drive cage assembly
Reverse steps 1 through 9 to replace the Wide-Ultra hot-plug drive cage assembly.
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2-21
Simplex Enabler Board
The Simplex Enabler board is removed when changing the Wide-Ultra drive cage assembly to
Duplex mode.
To remove the Simplex Enabler board:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the drive cage assembly. See “Drive Cage Assemblies” earlier in this chapter.
3. Pull the Simplex Enabler board off the plugs on the back of the drive cage assembly.
Figure 2-17. Removing the Simplex Enabler Board
Reverse steps 1 through 3 to replace the Simplex Enabler board.
Duplex Enabler Board
The Duplex Enabler board ships in the country specific kit with every Wide-Ultra drive cage
assembly. It is removed and replaced using the same steps as the Simplex Enabler board. The
Duplex Enabler board has a SCSI connector for removable media use. Before removing the
Duplex Enabler board, be sure to disconnect any SCSI cables.
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2-22 Removal and Replacement Procedures
Ultra2 Hot-Plug Drive Cage
To remove the Ultra2 hot-plug drive cage assembly:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the front bezel door (tower model only). See “Front Bezel Door” earlier in
this chapter.
3. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
NOTE: The front fans rest against the drive cage assembly and may cause resistance when the
assembly is moved.
4. Remove the front fans. See “Front Fan(s)” earlier in this chapter.
5. Loosen the two thumbscrews securing the drive cage to the chassis 1.
6. Pull out the latch securing the drive cage assembly in the chassis 2.
7. Pull the drive cage partially out of the chassis to access the cables.
8. Disconnect the hard drive backplane power cable, any SCSI cables, and the
IDE CD-ROM signal cable.
9. Slide the drive cage assembly out the front of the chassis 3.
1
3
1
2
1
Figure 2-18. Removing the Ultra2 hot-plug drive cage assembly
Reverse steps 1 through 9 to replace the Ultra2 hot-plug drive cage assembly.
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2-23
Hard Drives
Wide-Ultra Hot-Plug Hard Drives
Wide-Ultra hot-plug hard drives are removed for replacement or for upgrade to a larger drive.
To remove a Wide-Ultra hot-plug hard drive:
1. Open the front bezel door (tower model only).
CAUTION: Do not remove a hot-plug drive if any of the online LEDs are green.
2. Press the release tabs 1 and open the locking levers 2 that hold the drive in place.
3. Pull the drive from the cage 3.
2
1
3
Figure 2-19. Removing a Wide-Ultra hot-plug hard drive
Reverse steps 1 through 3 to replace a Wide-Ultra hot-plug hard drive.
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2-24 Removal and Replacement Procedures
Ultra2 Hot-Plug Hard Drives
Compaq ProLiant 3000 Servers may ship with Ultra2 hot-plug hard drives. Ultra2 hot-plug hard
drives are removed for replacement or for upgrade to a larger drive.
CAUTION: Do not remove a hot-plug drive if any of the online LEDs are green.
To remove an Ultra2 hot-plug hard drive:
1. Open the front bezel door (tower model only).
2. Press the release tab 1 and open the locking lever 2 that holds the drive in place.
3. Pull the drive from the cage.
1
2
Figure 2-20. Removing an Ultra2 hot-plug hard drive
Reverse steps 1 through 3 to replace an Ultra2 hot-plug hard drive.
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2-25
Removable Media Devices
The removable media area contains the standard CD-ROM drive and two available half-height
drive bays.
Removable Media Panel
The removable media panel must be removed to access the removable media area. To remove
the removable media panel:
1. Remove the four T-15 screws securing the removable media panel to the drive
cage assembly.
2. Pull the removable media panel away from the drive cage assembly.
Figure 2-21. Removing the removable media panel
Reverse steps 1 and 2 to replace the removable media panel.
NOTE: Ultra2 drive cage is shown.
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2-26 Removal and Replacement Procedures
Removable Media Drives
The removable media drives are removed for replacement or when installing another
media device.
To remove a drive from the removable media area, including the CD-ROM drive and tape drive:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the drive cage assembly. See “Drive Cage Assembly” earlier in this chapter.
3. Remove the removable media panel. See “Removable Media Panel” earlier in
this chapter.
4. Disconnect all cables from the removable media device.
5. Remove the four T-15 screws securing the drive to the drive cage assembly.
6. Pull the drive out the front of the drive cage assembly.
Figure 2-22. Removing a drive from the removable media area
NOTE: Drive cage may not be as illustrated.
Reverse steps 1 through 6 to replace a drive in the removable media area.
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2-27
Diskette Drive
The diskette drive is removed for replacement or when installing another media device.
To remove the diskette drive:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove the drive cage assembly. See “Drive Cage Assembly” later in this chapter.
4. Disconnect all cables from the diskette drive.
5. Loosen the two thumbscrews on the underside of the diskette drive 1.
6. Remove the screw on the side of the diskette drive 2.
7. Pull the drive back, then out the top of the chassis 3.
2
3
1
Figure 2-23. Removing the diskette drive
Reverse steps 1 through 7 to replace the diskette drive.
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2-28 Removal and Replacement Procedures
Cable Folding and Routing Diagrams
Figure 2-24. CD-ROM drive cable folding and routing diagram
Figure 2-25. Diskette drive cable folding and routing diagram
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2-29
Figure 2-26. Array Controller removable media cable folding and routing diagram
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2-30 Removal and Replacement Procedures
Memory
Compaq ProLiant 3000 Servers ship standard with either 128 MB or 256 MB Synchronous
DRAM (SDRAM) Dual Inline Memory Modules (DIMMs)installed in the DIMM 5 socket
location. Memory can be expanded to a maximum of 4 GB. Install SDRAM DIMM modules one
at a time in the proper socket. See Figure 2-27 and Table 2-2.
The following guidelines MUST be followed when installing or replacing memory:
■
■
■
Use only 32-, 64-, 128-, 256- or 512-MB SDRAM DIMMs.
Use Compaq SDRAM DIMMs only.
SDRAM DIMMs must all be rated 100 MHz and of the same manufacturer.
The recommended SDRAM DIMM installation order is:
■
■
■
■
■
■
■
■
First SDRAM DIMM in socket 5
Second SDRAM DIMM in socket 1
Third SDRAM DIMM in socket 6
Fourth SDRAM DIMM in socket 2
Fifth SDRAM DIMM in socket 7
Sixth SDRAM DIMM in socket 3
Seventh SDRAM DIMM in socket 8
Eighth SDRAM DIMM in socket 4
The following drawing shows the SDRAM DIMM socket locations.
SOCKET 5
SOCKET 6
SOCKET 7
SOCKET 8
SOCKET 1 SOCKET 2 SOCKET 3 SOCKET 4
Figure 2-27. SDRAM DIMM socket locations
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2-31
Any combination of SDRAM DIMMs can be used as long as the guidelines explained earlier are
followed. Examples of possible SDRAM DIMM upgrade combinations are shown below.
Table 2-2
Examples of SDRAM DIMM Upgrade Combinations
Total
Memory
Socket 1
Socket 2
Socket 3
Socket 4
Socket 5
Socket 6
Socket 7
Socket 8
128 MB
64 MB
64 MB
128 MB
256 MB
256MB
512 MB
512 MB
1GB
128 MB
128 MB
32 MB
128 MB
32 MB
32 MB
32 MB
32 MB
32 MB
32 MB
32 MB
256 MB
128 MB
256 MB
512 MB
256 MB
512 MB
256 MB
512 MB
256 MB
128 MB
256 MB
512 MB
256 MB
512 MB
256 MB
512 MB
128 MB
256 MB
128 MB
256 MB
1 GB
2 GB
256 MB
512 MB
256 MB
512 MB
256 MB
256 MB
256 MB
512 MB
256 MB
512 MB
256 MB
256 MB
2 GB
3 GB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
4 GB
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To remove an SDRAM DIMM:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove any expansion boards above the SDRAM DIMM socket.
4. Press both SDRAM DIMM socket latches outward 1.
5. Pull out the SDRAM DIMM 2.
1
2
Figure 2-28. Removing a SDRAM DIMM
Reverse steps 1 through 5 to replace a SDRAM DIMM.
IMPORTANT: A memory module can be installed one way only. Be sure to match the key
sockets on the module with the tab on the memory socket. Push the module down into the
socket, ensuring that the module is fully inserted and properly seated.
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2-33
Smart Array 3200 Controller
The Smart Array 3200 Controller is removed for replacement or when replacing the I/O board or
the drive cage assembly.
To remove the Smart Array 3200 Controller:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the side access panel. See “Side Access Panels” earlier in this chapter.
3. Disconnect any external cables from the PCI controller.
4. Open the slot release lever by pressing on its ribbed area 1.
5. Grasp each end of the PCI controller, then gently remove it 2 without touching other
installed boards.
1
5
2
Figure 2-29. Removing the Smart Array 3200 Controller
Reverse steps 1 through 5 to replace a drive array controller. The Smart Array 3200 Controller
should only be used on Ultra2 drive cage assemblies. Refer to the Smart Array 3200 Controller
Reference Guide for further information.
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2-34 Removal and Replacement Procedures
Netelligent 10/100 TX UTP PCI Controller
The Compaq Netelligent 10/100 TX UTP network controller is removed for replacement or to
access the system I\O board.
To remove a Netelligent 10/100 TX UTP PCI controller:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the side access panel. See “Side Access Panels” earlier in this chapter.
3. Disconnect any external cables from the PCI controller.
4. Open the slot release lever by pressing on its ribbed area 1.
5. Grasp each end of the PCI controller, then gently remove it without touching other
installed boards 2.
2
1
3
Figure 2-30. Removing a Netelligent 10/100 TX UTP PCI Controller
Reverse steps 1 through 5 to replace a Netelligent 10/100 TX UTP PCI Controller.
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2-35
Processor
Compaq ProLiant 3000 Servers support up to two 500 MHz or greater Intel Pentium III Xeon
processors with corresponding processor power modules and memory banks.
To remove a processor:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
3. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
4. Push the two locking clips 1 in to release the processor.
5. Remove the processor 2.
NOTE: The processor may be a different model than illustrated.
2
1
1
Figure 2-31. Removing a processor
Reverse steps 1 through 5 to replace the processor.
NOTE: The locking clips lock into place when the processor is properly seated.
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2-36 Removal and Replacement Procedures
Processor Power Module
To remove a processor power module:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
3. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
4. Push the two locking clips out to release the processor power module 1.
5. Remove the processor power module 2.
NOTE: The processor power module may be a different model than illustrated.
2
1
Figure 2-32. Removing the processor power module.
Reverse steps 1 through 5 to replace the processor power module.
NOTE: The locking clips lock into place when the processor power module is properly seated.
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2-37
Hot-Plug Power Supply
Compaq ProLiant 3000 Servers ship with one 500/750-watt hot-plug power supply 1. A second,
redundant, hot-plug 750-watt power supply is supported as an option and fits into the covered
area 2.
2
1
Figure 2-33. Power supply bay configuration
CAUTION: If the power supply in bay 2 is removed and not immediately
replaced, you must install the power supply cover plate to maintain proper
air flow.
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2-38 Removal and Replacement Procedures
NOTE: You do not need to remove power from the unit for a hot-plug power supply replacement
in a redundant power supply configuration.
WARNING: To reduce the risk of electric shock or damage to the equipment in a
single power supply configuration:
■
■
Unplug the power cord before removing the power supply from the server.
Install the power supply before connecting the power cord to the power
supply.
To remove a hot-plug power supply in a single power supply configuration:
1. If there is a padlock and locking bar attached to the power supplies, unlock the padlock
and lift the bar away from the power supplies.
2. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
3. Press the lever in the center of the power supply handle 1, then pull out the handle 2.
This detaches the power supply from the power backplane board.
4. Using the handle, pull the power supply from the server 3.
2
1
3
2
Figure 2-34. Removing a hot-plug power supply
Reverse steps 1 through 4 to replace a hot-plug power supply.
CAUTION: Do not replace the hot-plug power supply with the AC power cord
attached to the rear of the server in a single power supply configuration.
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2-39
Power Supply Blank Panel
The power supply blank panel is removed to install a redundant power supply.
To remove the power supply blank panel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the two T-15 screws securing the power supply cover plate to the chassis.
3. Pull the power supply cover plate away from the chassis.
Figure 2-35. Removing the power supply cover plate
Reverse steps 1 through 3 to replace a power supply cover plate.
CAUTION: The power supply cover plate or the optional hot-plug redundant
power supply must be present in bay 2 to maintain proper cooling of drive bays.
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2-40 Removal and Replacement Procedures
Power Backplane Board
The power backplane board is removed for replacement.
To remove the power backplane board:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the power supply(s). See “Hot-Plug Power Supply” earlier in this chapter.
3. Disconnect all cables from the power backplane board.
4. Loosen the two thumbscrews on the backplane board 1.
5. Rotate the power backplane board 2, then slide it out the rear of the chassis 3.
1
2
3
Figure 2-36. Removing the power backplane board
Reverse steps 1 through 5 to replace the power backplane board.
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2-41
System I/O Board with Subpan
The system I/O board with subpan is removed for replacement or to upgrade to a different
Compaq model server.
To remove the system I/O board with subpan:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
3. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
4. Disconnect and remove all boards from the system I/O board. Place these boards on a
nonconductive work surface.
5. Disconnect all cables from the system I/O board.
6. Loosen the thumbscrews securing the system I/O board and subpan to the chassis.
7. Move the system I/O board forward slightly, then up through the top of the server.
Figure 2-37. Removing the system I/O board with subpan
Reverse steps 1 through 7 to replace the system I/O board with subpan. Change the switch 1 and
switch 2 settings to match the switch settings on the board being replaced. Install all removed
boards onto the replacement system I/O board after installing the I/O board into the system.
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2-42 Removal and Replacement Procedures
Power Switch
IMPORTANT: To completely remove all power from the system, you must disconnect the
power cord from the server. In systems with multiple power supplies, you must disconnect
all power cords to completely remove power from the system.
To remove the power switch:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the front fixed bezel. See “Front Fixed Bezel” earlier in this chapter.
3. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
4. Unplug the power switch cables from the system board.
5. Press on the top and bottom of the switch, from inside the chassis 1, then pull the switch
out the front of the server 2.
1
2
1
Figure 2-38. Removing the power switch
Reverse steps 1 through 5 to replace the power switch.
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2-43
External Replacement Battery
The external replacement battery is installed if the permanent lithium battery fails.
To install the external replacement battery:
WARNING: This server contains an internal Lithium Manganese Dioxide, or a
Vanadium Pentoxide, or an alkaline battery pack. There is risk of fire and burns if
the battery pack is not handled properly. To reduce the risk of personal injury:
n
n
n
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 60°C.
Do not disassemble, crush, puncture, short external contacts, or dispose of in
fire or water.
n
Replace only with the Compaq spare designated for this product.
CAUTION: Batteries, battery packs, and accumulators should not be
disposed of together with the general household waste. In order to
forward them to recycling or proper disposal, please use the public
collection system or return them to Compaq, your authorized Compaq
Partners, or their agents.
CAUTION: Do not remove the lithium battery from the system I/O board or
permanent damage may occur. If the battery fails, install an external replacement
battery.
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
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2-44 Removal and Replacement Procedures
3. Connect the battery cable to battery header E9 on the system board.
4. Remove the adhesive backing from the hook-and-loop fastener strip on the replacement
battery, then place the battery and the hook-and-loop fastener strip as indicated in the
following illustration.
Figure 2-39. Installing the external replacement battery
5. Change toggle 1 on switchbank SW2 to the OFF position on the system board.
See Chapter 4, “Connectors, Switches, Jumpers, and LEDs” for more information on the
external replacement battery.
6. Place the label included with your battery kit on the back of your server above the
power connector.
7. Run the Compaq System Configuration Utility to reconfigure the system. See Chapter 3,
“Diagnostic Tools,” for more information.
NOTE: If the replacement battery fails or is defective, properly dispose of the failed battery and
repeat steps 3 through 7.
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3-1
Chapter 3
Diagnostic Tools
This chapter describes software and firmware diagnostic tools available for all Compaq server
products. The sections in this chapter are:
■
■
■
■
■
■
■
■
■
■
Default Configuration
Access to Compaq Utilities
Power-On Self-Test (POST)
Diagnostics Software
Drive Array Advanced Diagnostics (DAAD)
Integrated Management Log
Rapid Recovery Services
Remote Service Features
ROMPaq
Compaq Insight Manager
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3-2 Diagnostic Tools
Default Configuration
When the system is first powered on, the system ROM detects the un-configured state of the
hardware and provides default configuration settings for most devices. By providing this
initialization, the system can run Diagnostics and other software applications before running the
normal SmartStart and System Configuration programs.
Default Configuration Messages
IMPORTANT: If you chose to format and partition your boot drive before running
SmartStart and the System Configuration programs, this may prohibit creating a System
Partition and the off-line remote management features that it provides.
If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD in the
CD-ROM drive prior to powering on the Server, the system ROM will boot to that utility. If the
system ROM does not detect one of those CDs, you will be prompted for your intended
operating system. The system will reboot if any operating system-dependent configurations have
changed with the new operating system selection. If the selected operating system-dependent
configurations are the same as the current configurations, the system will boot normally. If you
enter a wrong choice, on subsequent re-boots you may change your operating system.
Utilities Access
The Compaq SmartStart and Support Software CD contains the SmartStart program and many of
the Compaq utilities needed to maintain your system, including:
■
■
■
■
System Configuration Utility
Array Configuration Utility
Drive Array Advanced Diagnostics Utility
ROMPaq Firmware Upgrade Utilities
CAUTION: Do not select the Erase Utility when running the SmartStart and
Support Software CD. This will result in data loss to the entire system.
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3-3
Running Compaq Utilities
There are three ways to access Compaq Utilities:
■
Run the utilities on the system partition.
If the system was installed using SmartStart, the Compaq utilities will automatically be
available on the system partition. The system partition could also have been created during a
manual system installation.
To run the utilities on the system partition, boot the system and press F10 when you see:
“Press F10 for system partition utilities.” Then select the utilities from the menu.
❏
❏
❏
System Configuration Utility is available under the System Configuration menu.
Array Configuration Utility is available under the System Configuration menu.
Drive Array Advanced Diagnostics Utility is available under the Diagnostics and
Utilities menu.
❏
ROMPaq Firmware Upgrade Utility is available under the Diagnostics and
Utilities menu.
■
Run the utilities from diskette.
You can also run the utilities from their individual diskettes. If you have a utility diskette
newer than the version on the SmartStart and Support Software CD, use that diskette.
You can also create a diskette version of the utility from the SmartStart and Support
Software CD. To create diskette versions of the utilities from the CD:
1. Boot the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select Create Support Software ÈNext.
3. Select the diskette you would like to create from the list, then follow the instructions
on the screen.
■
Run the utilities from the Compaq SmartStart and Support Software CD.
IMPORTANT: Only the System Configuration Utility and the Array Configuration Utility can
be executed from the Compaq SmartStart and Support Software CD. All other utilities must
be executed from the system partition or from diskette.
To run these utilities directly from the Compaq SmartStart and Support Software CD:
1. Boot the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select the utility you wish to run, then
select Next.
❏
❏
To execute the System Configuration Utility, select Run System Configuration
Utility.
To execute the Array Configuration Utility, select Run Array Configuration
Utility.
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3-4 Diagnostic Tools
Power-On Self-Test (POST)
POST is a series of diagnostic tests that run automatically on Compaq computers when the
system is turned on. POST checks the following assemblies to ensure that the computer system is
functioning properly:
■
■
■
■
■
■
■
■
Processors
Keyboard
Power supply
System board
Memory
Memory expansion boards
Controllers
Diskette drives
■
Hard drives
POST Error Messages
If POST finds an error in the system, an error condition is indicated by an audible and/or visual
message. If an error code displays on the screen during POST or after resetting the system,
follow the instructions in Table 3-1. The error messages and codes listed in Table 3-1 include all
codes generated by Compaq products. Your system generates only those codes that are
applicable to your configuration and options.
In each case, the Recommended Action column lists the steps necessary to correct the problem.
After completing each step, run the Diagnostics program to verify whether the error condition
has been corrected. If the error code reappears, perform the next step, then run the Diagnostics
program again. Follow this procedure until Diagnostics no longer detects an error condition.
Table 3-1
POST Error Messages
Audible Beeps
Error Code
L=Long S=Short Probable Source of Problem
Recommended Action
A Critical Error
occurred prior to
this power-up
None
A catastrophic system error,
which caused the server to
crash, has been logged.
Run Diagnostics. Replace failed
assembly as indicated.
101-ROM Error
1L,1S
None
None
None
System ROM checksum.
Options ROM checksum.
DMA, timers, and so on.
System board failure.
Run Diagnostics. Replace failed
assembly as indicated.
101-I/O ROM Error
Run Diagnostics. Replace failed
assembly as indicated.
102-System Board
Failure
Replace the system board. Run the
Compaq System Configuration Utility.
104-ASR-2 Timer
Failure
Run Diagnostics. Replace failed
assembly as indicated.
Continued
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3-5
POST Error Messages Continued
Audible Beeps
L=Long S=Short Probable Source of Problem
Error Code
Recommended Action
162-System Options
Not Set
2S
Configuration incorrect.
Run the System Configuration Utility
and correct.
163-Time & Date
Not Set
2S
Invalid time or date in
configuration memory.
Run the System Configuration Utility
and correct.
170-Expansion
Device Not
None
EISA or PCI expansion board
failure.
Check board for secure installation.
Replace the failed board if necessary.
Responding
172-Configuration
Nonvolatile Memory
Invalid
None
None
None
Nonvolatile configuration
corrupt or jumper installed.
Run the System Configuration Utility
and correct.
172-1 Configuration
Nonvolatile Memory
Invalid
Nonvolatile configuration
corrupt.
Run the System Configuration Utility
and correct.
172-2 IRC
IRC enabled and video
controller is in PCI slot on the
secondary bus.
Move video controller to a PCI slot on
the primary PCI bus.
Configuration Invalid
173-Slot ID
Mismatch
None
None
Board replaced, configuration
not updated.
Run the System Configuration Utility
and correct.
174-
EISA or PCI board not found.
Run the System Configuration Utility
and correct.
Configuration/Slot
Mismatch Device
Not Found
175-
None
None
EISA or PCI board added,
configuration not updated.
Run the System Configuration Utility
and correct.
Configuration/Slot
Mismatch Device
Found
176-Slot with Not
Readable ID Yields
Valid ID
EISA or PCI board in slot that
should contain an ISA board.
Run the System Configuration Utility
and correct.
177-Configuration
Not Complete
None
None
None
None
Incomplete System
Configuration.
Run the System Configuration Utility
and correct.
178-Processor
Processor type or step does not Run the System Configuration Utility
match configuration memory. and correct.
Configuration Invalid
179-System
A board was installed that has a Run the System Configuration Utility
Revision Mismatch
different revision date.
and correct.
180-Log Reinitialized
N/A
N/A
Continued
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3-6 Diagnostic Tools
POST Error Messages Continued
Audible Beeps
L=Long S=Short Probable Source of Problem
Error Code
Recommended Action
201-Memory Error
None
None
None
None
None
None
RAM failure.
Run Diagnostics. Replace failed
assembly as indicated.
203-Memory
Address Error
RAM failure.
Run Diagnostics. Replace failed
assembly as indicated.
205-Cache Memory
Error
Cache memory error.
Option cache memory error.
Cache controller failure.
Replace the processor board in the slot
indicated.
205-Option Cache
Memory Error
Replace the option cache board.
206-Cache
Run Diagnostics. Replace failed
assembly as indicated.
Controller Error
207-Invalid Memory
Configuration -
Memory module installed
incorrectly.
Verify placement of memory modules.
Check DIMM [SIMM]
Installation
208-Invalid Memory
Speed - Check
DIMM [SIMM]
Installation
1L, 1S
The speed of the memory is too The speed of the memory modules
slow, where: must be 60 ns. Verify the speed of the
xx00 = expansion board SIMMs memory modules installed and replace.
are too slow, or
00yy = system board SIMMs
are too slow. xx and yy have
corresponding bit set.
210-Invalid Memory
Configuration
Detected. System
halted.
None
Maximum amount of memory
exceeded.
Verify installed memory does not
exceed 1 GB.
211-Cache Switch
Set Incorrectly
None
1S
Switch not set properly during
installation or upgrade.
Verify switch settings.
212-System
Processor
Processor in slot x failed.
Run Diagnostics and replace failed
processor.
Failed/Mapped out
213-Cache Size
Error
None
1S
Invalid optional cache size.
Replace cache with 256K cache.
213-System
Processor Not
Installed
System processor configured
for slot indicated is missing.
Install processor in the slot indicated or
run the System Configuration Utility to
remove the processor from the.CFG file.
214-DC-DC
None
PowerSafe Module (DC-DC
Converter) failed.
Run Diagnostics. Replace failed
assembly as indicated.
Converter Failed
Continued
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3-7
POST Error Messages Continued
Audible Beeps
L=Long S=Short Probable Source of Problem
Error Code
Recommended Action
301-Keyboard Error
None
Keyboard failure.
Turn off the computer, then reconnect
the keyboard.
301-Keyboard Error
or Test Fixture
Installed
None
Keyboard failure.
Replace the keyboard.
ZZ-301-Keyboard
Error
None
None
Keyboard failure. (ZZ represents 1. A key is stuck. Try to free it.
the Keyboard Scan Code.)
2. Replace the keyboard.
303-Keyboard
Controller Error
System board, keyboard, or
mouse controller failure.
1. Run Diagnostics.
2. Replace failed assembly as
indicated.
304-Keyboard or
System Unit Error
None
Keyboard, keyboard cable, or
system board failure.
1. Make sure the keyboard is
attached.
2. Run Diagnostics to determine
which is in error.
3. Replace the part indicated.
40X-Parallel Port X
Address Assignment
Conflict
2S
Both external and internal ports Run the System Configuration Utility
are assigned to parallel port X. and correct.
402-Monochrome
Adapter Failure
1L, 2S
1L, 2S
None
Monochrome display controller. Replace the monochrome display
controller.
501-Display Adapter
Failure
Video display controller.
Replace the video board.
601-Diskette
Diskette controller circuitry
failure.
1. Make sure the diskette drive
cables are attached.
Controller Error
2. Replace the diskette drive and/or
cable.
3. Replace the system board.
605-Diskette Drive
Type Error
2S
Mismatch in drive type.
Run the System Configuration Utility to
set diskette type correctly.
702-A coprocessor
has been detected
that was not
None
Installed coprocessor not
configured.
Run the System Configuration Utility
and correct.
reported by CMOS
Continued
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3-8 Diagnostic Tools
POST Error Messages Continued
Audible Beeps
L=Long S=Short Probable Source of Problem
Error Code
Recommended Action
703-CMOS reports a
coprocessor that has
not been detected
2S
Coprocessor or configuration
error.
1. Run the System Configuration
Utility and correct.
2. Replace the coprocessor.
1151-Com Port 1
Address Assignment
Conflict
2S
2S
Both external and internal serial Run the System Configuration Utility
ports are assigned to COM1. and correct.
1152-Com Port 2, 3,
or 4 Address
Both external and internal serial Run the System Configuration Utility
ports are assigned to COM2,
COM3 or COM4.
and correct.
Assignment Conflict
1600-Server
None
2S
Server Manager/R board failure. Run Diagnostics. Replace failed
Manager/R Failure
Error code displays after error
message.
assembly as indicated.
1610-Temperature
violation detected.
Waiting for system to
cool
Ambient system temperature
too hot.
Check fan in system environment.
1611-Fan [fan
description] failure
detected
2S
2S
Required fan has failed.
Fan not present.
Check fans.
1611-Fan [fan
description] not
present
Make sure fans are plugged in.
1612-Primary power
supply failure
2S
Primary power supply has
failed.
Replace power supply as soon as
possible.
1613-Low System
Battery
None
None
2L, 2S
Real time clock system battery
is running low on power.
Run Diagnostics. Replace failed
assembly as indicated.
1615-Power Supply
Failure in Bay X
A power supply has failed.
Replace or check specified power
supply.
1616-Power Supply
Configuration Error
Single power supply system is
installed in Bay 2 and not in
Bay 1.
Move power supply from Bay 2 to
Bay 1.
1701-SCSI Controller
failure
None
A test on the Fast SCSI-2
Controller failed
Run Diagnostics. Replace failed
assembly as indicated.
Continued
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3-9
POST Error Messages Continued
Audible Beeps
L=Long S=Short Probable Source of Problem
Error Code
Recommended Action
1702-SCSI cable
error detected.
System halted.
None
Incorrect cabling.
1. For integrated SCSI Controllers,
ensure that the internal connector
has SCSI termination attached.
2. For option card SCSI controllers,
ensure that only one of the two
internal connectors has
termination attached.
1703-SCSI cable
error detected.
Internal SCSI cable
not attached to
system board
None
None
Incorrect cabling.
Ensure that the integrated SCSI
controller has SCSI termination
attached.
connector. System
halted.
1704-Unsupported
Virtual Mode Disk
Operation. DOS
Driver Required.
System halted.
System attempted to perform a Use fixed-disk device driver that
virtual mode disk operation
without virtual mode memory
services.
supports virtual mode memory services.
1705-Locked SCSI
Bus Detected.
None
None
None
None
None
None
SCSI bus failure.
Run Diagnostics. Replace failed
assembly as indicated.
System halted.
1730-Fixed Disk 0
does not support
DMA Mode.
Fixed disk drive error.
Fixed disk drive error.
Fixed disk drive error.
Fixed disk drive error.
Fixed disk drive error.
Run the System Configuration Utility
and correct.
1731-Fixed Disk 1
does not support
DMA Mode.
Run the System Configuration Utility
and correct.
1740-Fixed Disk 0
failed Set Block
Mode command
Run the System Configuration Utility
and correct.
1741-Fixed Disk 1
failed Set Block
Mode command
Run the System Configuration Utility
and correct.
1750-Fixed Disk 0
failed Identify
command
Run the System Configuration Utility
and correct.
Continued
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3-10 Diagnostic Tools
POST Error Messages Continued
Audible Beeps
Error Code
L=Long S=Short
Probable Source of Problem Recommended Action
1751-Fixed Disk 1
failed Identify
command
None
None
None
Fixed disk drive error.
Fixed disk drive error.
Fixed disk drive error.
Run the System Configuration Utility
and correct.
1760-Fixed Disk 0
does not support
Block Mode
Run the System Configuration Utility
and correct.
1761-Fixed Disk 1
does not support
Block Mode
Run the System Configuration Utility
and correct.
1764-Slot x Drive Array - Capacity Expansion Process is temporarily disabled
(followed by one of the following):
Reattach or replace Array Accelerator,
wait until the Array Accelerator batteries
have charged, or for Automatic Data
Recovery to complete, as indicated.
n
n
n
Expansion will resume when Array Accelerator has been reattached.
Expansion will resume when Array Accelerator has been replaced.
Expansion will resume when Array Accelerator RAM allocation is
successful.
n
n
Expansion will resume when Array Accelerator battery reaches full
charge.
Expansion will resume when automatic data recovery has been
completed.
1765-Slot x Drive Array Option ROM Appears to Conflict With an ISA Card. ISA Remove or reconfigure conflicting ISA
cards with 16-bit memory cannot be configured in memory range C0000 to
DFFFF along with the SMART-2/E 8-bit Option ROM due to EISA bus
limitations. Please remove or reconfigure your ISA card.
cards. Disable “shared memory” on any
ISA network cards that may be
installed.
1766-Slot x Drive Array requires System ROM Upgrade. Run Systems
ROMPaq Utility.
Run the latest Systems ROMPaq Utility
to upgrade your System ROMs.
1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may
Conflict with the Memory Address Range of an ISA Card. Check the Memory
Remove or reconfigure conflicting ISA
cards, especially any cards that are not
Address Configuration of installed ISA Card(s) or run Options ROMPaq Utility to recognized by the System Configuration
attempt SMART-2/E Option ROM Reprogramming.
Utility. Try reprogramming the
SMART-2/E Controller’s ROMs using the
latest Options ROMPaq (version 2.29 or
higher).
Continued
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3-11
POST Error Messages Continued
Audible Beeps
L=Long S=Short Probable Source of Problem
Error Code
Recommended Action
1768-Slot x Drive
Array -Resuming
logical drive
None
SMART-2 Controller error
No action required. Appears whenever
a controller reset or power cycle
occurs while array expansion is in
progress.
expansion process.
1769-Slot x Drive
Array - Drive(s)
None
SMART-2 Controller error.
Data has been lost while expanding the
array, therefore the drives have been
temporarily disabled. Press F2 to
accept the data loss and re-enable the
logical drives. Restore data from
backup.
disabled due to failure
during expand. Select
F1 to continue with
logical drives
disabled. Select F2 to
accept data loss and
to re-enable logical
drives.
1771-Primary Disk
Port Address
None
None
Internal and external hard drive Run the System Configuration Utility
controllers are both assigned
to the primary address.
and correct.
Assignment Conflict
1772-Secondary Disk
Port Address
Address Assignment Conflict.
Run the System Configuration Utility
Internal and external hard drive and correct.
controllers are both assigned
Assignment Conflict
to the secondary address.
1773-Primary Fixed
Disk Port Assignment
Conflict
None
None
Fixed disk drive error.
Run the System Configuration Utility
and correct.
1774-Slot x Drive
Array - Obsolete data
found in Array
SMART-2 Controller error.
Data found in Array Accelerator is older
than data found on drives. Press F1 to
discard the older data in the Array
Accelerator and retain the newer data
on the drives.
Accelerator. Select F1
to discard contents of
Array Accelerator.
Select F2 to write
contents of Array
Accelerator to drives.
1776-Drive Array -
SCSI Port Termination
Error
None
None
External and internal SCSI
drives are both configured to
Port 1.
Reconfigure drives.
1777-Drive Array
External Drive
Cooling fan failure, internal
Inspect for cooling fan failure or open
temperature alert or open side side panel.
panel.
Subsystem Error
Continued
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3-12 Diagnostic Tools
POST Error Messages Continued
Audible Beeps
Error Code
L=Long S=Short Probable Source of Problem
Recommended Action
1778-Drive Array
resuming Automatic
Data Recovery
process
None
This message appears
whenever a controller reset or
power cycle occurs while
Automatic Data Recovery is in
progress.
No action necessary.
1779-Drive Array
Controller detects
replacement drives
None
Intermittent drive failure and/or If this message appears and drive X
possible loss of data.
has not been replaced, this indicates
an intermittent drive failure. This
message also appears once
immediately following drive
replacement whenever data must be
restored from backup.
1780-Disk 0 Failure
1781-Disk 1 Failure
None
None
None
None
Hard drive/format error.
Run Diagnostics. Replace failed
assembly as indicated.
Hard drive/format error.
Run Diagnostics. Replace failed
assembly as indicated.
1782-Disk Controller
Failure
Hard disk drive circuitry error.
Defective drive and/or cables.
Run Diagnostics. Replace failed
assembly as indicated.
1784-Drive Array
Drive Failure, Physical
Drive
Check for loose cables. Replace
defective drive X and/or cable(s).
1785-Drive Array not
Configured
None
None
Configuration error.
Run the System Configuration Utility
and correct.
1786-Drive Array
Recovery Needed
Interim Data Recovery mode.
Data has not been recovered
yet.
Press F1 key to allow Automatic Data
Recovery to begin. Data will
automatically be restored to driveX
now that the drive has been replaced
or now seems to be working.
The following drive(s)
need Automatic Data
Recovery: Drive X.
-Or-
Select "F1" to
continue with
recovery of data to
drive(s).
Press the F2 key and the system will
continue to operate in the Interim Data
Recovery mode.
Select "F2" to
continue without
recovery of data to
drive(s).
Continued
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3-13
POST Error Messages Continued
Audible Beeps
L=Long S=Short Probable Source of Problem
Error Code
Recommended Action
1787-Drive Array
Operating in Interim
Recovery Mode.
None
Hard drive X failed or cable is
loose or defective. Following a
system restart, this message
reminds you that drive X is
defective and fault tolerance is
being used.
1. Replace drive X as soon as
possible.
2. Check loose cables.
Physical drive
replacement needed:
Drive X
3. Replace defective cables.
*1788-Incorrect Drive
Replaced: Drive X
Drive(s) were
None
Drives are not installed in their Reinstall the drives correctly as
original positions, so the drives indicated.
have been disabled. See note
Press F1 to restart the computer with
incorrectly replaced:
Drive Y
below.
the drive array disabled.
-Or-
Select "F1" to
Press F2 to use the drives as
configured and lose all the data on
them.
continue - drive array
will remain disabled.
Select "F2" to reset
configuration - all
data will be lost.
*NOTE: The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the
drive or by noise on the data cable. If this message was due to a bad power cable connection, but not because of an
incorrect drive replacement, repair the connection and press F2.
-Or-
If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate
noise on the data cable. Check cable for proper routing.
Continued
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3-14 Diagnostic Tools
POST Error Messages Continued
Audible Beeps
Error Code
L=Long S=Short Probable Source of Problem
Recommended Action
1789-Drive Not
Responding, Physical
Drive
None
Cable or hard drive failure.
1. Check the cable connections.
2. Replace the cables.
3. Replace the drive.
Check cables or
replace physical
drive X.
4. If you do not want to replace the
drives now, press F2.
Select "F1" to
continue - drive array
will remain disabled.
Select "F2" to fail
drive(s) that are not
responding -
Interim Recovery
Mode will be enabled
if configured for fault
tolerance.
1790-Disk 0
None
None
None
Hard drive error or wrong drive Run the System Configuration Utility
type. and Diagnostics and correct.
Configuration Error
1791-Disk 1 Error
Hard drive error or wrong drive Run the System Configuration Utility
type.
and Diagnostics and correct.
1792-Drive Array
Reports Valid Data
Found in Array
Accelerator.
This indicates that while the
No action necessary; no data has been
system was in use, power was lost. Perform orderly system
interrupted while data was in shutdowns to avoid data remaining in
the Array Accelerator memory. the Array Accelerator.
Power was then restored
Data will automatically
be written to drive
array.
within eight to ten days, and
the data in the Array
Accelerator was flushed to the
drive array.
Continued
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3-15
POST Error Messages Continued
Audible Beeps
L=Long S=Short Probable Source of Problem
Error Code
Recommended Action
Power was not restored within eight to
system was in use, power was ten days. Perform orderly system
interrupted while data was in shutdowns to avoid data remaining in
1793-Drive Array -
Array Accelerator
Battery Depleted -
Data Lost
None
This indicates that while the
the Array Accelerator memory. the Array Accelerator.
Array Accelerator batteries
(Error message 1794
also displays.)
failed. Data in Array
Accelerator has been lost.
1794-Drive Array -
Array Accelerator
Battery Charge Low.
Array Accelerator is
temporarily disabled.
Array Accelerator will
be re-enabled when
battery reaches full
charge.
None
This is a warning that the
battery charge is below 75%.
Posted-writes are disabled.
Replace the Array Accelerator board if
batteries do not recharge within 36
power-on hours.
1795-Drive Array -
Array Accelerator
Configuration Error.
None
This indicates that while the
Match the Array Accelerator to the
system was in use, power was correct drive array, or run the System
interrupted while data was in Configuration Utility to clear the data in
the Array Accelerator memory. the Array Accelerator.
Data does not
correspond to this
drive array. Array
Accelerator is
The data stored in the Array
Accelerator does not
correspond to this drive array.
temporarily disabled.
1796-Drive Array -
Array Accelerator Not
Responding.
None
None
Array Accelerator is defective
or has been removed.
1. Check that the Array Accelerator
is properly seated.
2. Run the System Configuration
Utility to reconfigure the Compaq
IDA-2 without the Array
Array Accelerator is
temporarily disabled.
Accelerator.
1797-Drive Array -
Array Accelerator
Read Error Occurred.
Data in Array
Hard parity error while reading Enable Array Accelerator.
data from posted-writes
memory.
Accelerator has been
lost. Array Accelerator
is disabled.
Continued
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3-16 Diagnostic Tools
POST Error Messages Continued
Audible Beeps
Error Code
L=Long S=Short Probable Source of Problem
Recommended Action
1798-Drive Array -
Array Accelerator
None
Hard parity error while writing
data to posted-writes memory.
Enable Array Accelerator.
Write Error Occurred.
Array Accelerator is
disabled.
1799-Drive Array -
Drive(s) Disabled due
to Array Accelerator
Data Loss. Select
"F1" to continue with
logical drives
None
Volume failed due to loss of
Press F1 to continue with logical drives
data in posted-writes memory. disabled or F2 to accept data loss and
re-enable logical drive.
disabled. Select "F2"
to accept data loss
and to re-enable
logical drives.
Beeps only: 2 Long +
2 Short
2L, 2S
None
None
Power is cycled. Temperature
too hot. Processor fan not
installed or spinning.
Check fans.
(Run System
A configuration error occurred
during POST.
Press F10 to run System Configuration
Configuration Utility -
F10 key)
Utility.
(RESUME - F1 KEY)
As indicated to continue.
Press the F1 key.
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3-17
Diagnostics Software
Tables 3-2 through 3-20 include all test error codes generated by Compaq products. Each code
has a corresponding description and recommended action(s). Your system generates only those
codes that are applicable to your configuration and options.
When you select Diagnostics and Utilities from the System Configuration Utility main menu, the
utility prompts you to test, inspect, upgrade, and diagnose the server.
Diagnostics and Utilities are located on the system partition on the hard drive and must be
accessed when a system configuration error is detected during the Power-On Self-Test (POST).
Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software
CD. You can create a Diagnostics diskette from the SmartStart and Support Software CD and
run Diagnostics from diskette.
The following options are available from the Diagnostics and Utilities menu:
■
■
■
■
■
Test Computer
Inspect Computer
Upgrade Firmware
Remote Utilities
Diagnose Drive Array
Diagnostic error codes are generated when the Diagnostics software recognizes a problem.
These error codes, listed in tables 3-2 through 3-20, help identify possible defective
subassemblies.
In each case, the Recommended Action column lists the steps necessary to correct the problem.
After completing each step, run the Diagnostics program to verify whether the error condition
has been corrected. If the error code reappears, perform the next step, then run the Diagnostics
program again. Follow this procedure until the Diagnostics program no longer detects an error
condition.
If you encounter an error condition, complete the following steps before starting problem
isolation procedures:
1. Be certain proper ventilation exists. The computer should have approximately 12 inches
(30.5 cm) clearance at the front and back of the system unit.
2. Turn off the computer and peripheral devices.
3. Disconnect any peripheral devices not required for testing. Do not disconnect the printer if
you want to test it or use it to log error messages.
4. Turn on the computer.
5. Delete the power-on password, if set. You will know that the power-on password is set
when a key icon appears on the screen when POST completes. If this occurs, you must
enter the password to continue. To delete the password, type the current password, a
forward slash ( / ), and press the Enter key.
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3-18 Diagnostic Tools
6. Disable the power-on password by using the Password Disable switch on the system board,
if you do not have access to the password.
7. Install a loopback plug (Part Number 142054-001), when required by Diagnostics.
8. Run the latest version of Diagnostics.
Running Diagnostics
There are two ways to access the utilities:
■
■
From the System Partition.
From diskette. A diskette can be created from the SmartStart and Support Software CD.
To access the utilities from the system partition:
1. Reboot the server by pressing the Ctrl+Alt+Delete keys.
2. Press F10 when the following prompt appears at the top of the screen during POST.
Press “F10” for System Partition Utilities.
IMPORTANT: The text appears for only two seconds. If you do not press F10 during this
time, you must reboot the server.
3. From the System Configuration Main Menu, select Diagnostics and Utilities.
If errors are detected in your Server Health Log, the Diagnostics Utility automatically
displays the following screen message:
CAUTION: Errors have been detected in your Server Health
Log. Diags will now identify your system hardware.
4. Press the Enter key to continue.
5. After a short pause, the Server Health Log menu displays with a list of system errors.
If there is more than one error, press the Space Bar to select the error you want to correct.
Press Enter.
6. The Diagnostics Utility prompts you and suggests corrective action.
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3-19
Primary Processor Test Error Codes
The 100 series of Diagnostic error codes identifies failures with processor and system board
functions.
Table 3-2
Primary Processor Test Error Codes
Error Code
Description
Recommended Action
Replace the processor board and retest.
101-xx
CPU test failed
103-xx
104-xx
105-xx
106-xx
107-xx
108-xx
109-xx
DMA page registers test failed.
Interrupt controller master test failed.
Port 61 error.
For error codes 103-xx through 106-xx, replace the
processor board and retest.
Keyboard controller self-test failed.
CMOS RAM test failed.
The following steps apply to error codes 107-xx
through 109-xx:
CMOS interrupt test failed.
CMOS clock load data test failed.
Replace the battery/clock module and retest.
Replace the system board and retest.
110-xx
111-xx
112-xx
113-xx
114-xx
Programmable timer load data test failed.
Refresh detect test failed.
For error codes 110-xx through 113-xx, replace the
system board and retest.
Speed test slow mode out of range.
Protected mode test failed.
Speaker test failed.
1. Verify the speaker connection and retest.
2. Replace the speaker and retest.
3. Replace the system board and retest.
Replace the system board and retest.
116-xx
122-xx
123-xx
Cache test failed.
Multiprocessor Dispatch test failed.
Interprocessor Communication test failed.
The following steps apply to error codes 122-xx
through 123-xx:
Check the system configuration and retest.
Replace the processor board and retest.
Replace the system board and retest.
199-xx
Installed devices test failed.
1. Check the system configuration and retest.
2. Verify cable connections and retest.
3. Check switch and/or jumper settings and
retest.
4. Run the Configuration utility and retest.
5. Replace the processor board and retest.
6. Replace the system board and retest.
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Memory Test Error Codes
The 200 series of Diagnostic error codes identifies failures with the memory subsystem.
Table 3-3
Memory Test Error Codes
Error Code
Description
Recommended Action
200-xx
Invalid memory configuration.
Reinsert memory modules in correct location and
retest.
201-xx
202-xx
Memory machine ID test failed.
The following steps apply to error codes 201-xx and
202-xx:
Memory system ROM checksum failed.
1. Replace the system ROM and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board and
retest.
203-xx
204-xx
205-xx
206-xx
Memory write/read test failed.
Memory address test failed.
Walking I/O test failed.
The following steps apply to error codes 203-xx
through 210-xx:
1. Replace the memory module and retest.
2. Replace the processor board and retest.
Increment pattern test failed.
3. Replace the memory expansion board and
retest.
207-xx
208-xx
210-xx
Invalid memory configuration-check DIMM
installation. DIMMs installed have 8K refresh.
Replace DIMMs.
Invalid memory speed detected - check DIMM
installation. Slow DIMMs may cause data loss.
Replace DIMMs with timing greater than 60 ns.
Random pattern test failed.
1. Replace the memory module and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board and
retest.
215
Non-functioning DC-DC converter for processor X. Replace the DC-DC converter(processor power
module).
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3-21
Keyboard Test Error Codes
The 300 series of Diagnostic error codes identifies failures with keyboard and system board
functions.
Table 3-4
Keyboard Test Error Codes
Error Code
Description
Recommended Action
301-xx
Keyboard short test, 8042 self-test failed.
Keyboard long test failed.
The following steps apply to error codes 301-xx
through 304-xx:
302-xx
303-xx
304-xx
1. Check the keyboard connection. If
disconnected, turn off the computer and
connect the keyboard and retest.
Keyboard LED test, 8042 self-test failed.
Keyboard typematic test failed.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
Parallel Printer Test Error Codes
The 400 series of Diagnostic error codes identifies failures with parallel printer interface card or
system board functions.
Table 3-5
Parallel Printer Test Error Codes
Error Code
Description
Recommended Action
401-xx
Printer failed or not connected.
The following steps apply to error codes 401-xx
through 498-xx:
402-xx
403-xx
498-xx
Printer data register failed.
Printer pattern test failed.
Printer failed or not connected.
1. Connect the printer and retest.
2. Check the power to the printer and retest.
3. Install the loopback connector and retest.
4. Check the switch on the Serial/Parallel Interface
board (if applicable) and retest.
5. Replace the Serial/Parallel Interface board (if
applicable) and retest.
6. Replace the system board and retest.
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Video Display Unit Test Error Codes
The 500 series of Diagnostic error codes identifies failures with video or system board functions.
Table 3-6
Video Display Unit Test Error Codes
Error Code
Description
Recommended Action
501-xx
Video controller test failed.
The following steps apply to error codes
501-xx through 516-xx:
502-xx
503-xx
504-xx
505-xx
506-xx
507-xx
508-xx
509-xx
510-xx
511-xx
512-xx
514-xx
516-xx
Video memory test failed.
1. Replace the monitor and retest.
Video attribute test failed.
2. Replace the Advanced VGA board and
retest.
Video character set test failed.
Video 80 x 25 mode 9 x 14 character cell test failed.
Video 80 x 25 mode 8 x 8 character cell test failed.
Video 40 x 25 mode test failed.
3. Replace the system board and retest.
Video 320 x 200 mode color set 0 test failed.
Video 320 x 200 mode color set 1 test failed.
Video 640 x 200 mode test failed.
Video screen memory page test failed.
Video gray scale test failed.
Video white screen test failed.
Video noise pattern test failed.
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3-23
Diskette Drive Test Error Codes
The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or
system board functions.
Table 3-7
Diskette Drive Test Error Codes
Error Code
Description
Recommended Action
600-xx
Diskette ID drive types test failed.
Diskette format failed.
1. Replace the diskette and retest.
601-xx
602-xx
603-xx
604-xx
605-xx
606-xx
607-xx
608-xx
609-xx
610-xx
694-xx
697-xx
2. Check and/or replace the diskette power and
signal cables and retest.
Diskette read test failed.
3. Replace the diskette drive and retest.
4. Replace the system board and retest.
Diskette write/read/compute test failed.
Diskette random seek test failed.
Diskette ID media failed.
Diskette speed test failed.
Diskette wrap test failed.
Diskette write protect test failed.
Diskette reset controller test failed.
Diskette change line test failed.
Pin 34 is not cut on 360 KB diskette drive.
Diskette type error.
698-xx
699-xx
Diskette drive speed not within limits.
Diskette drive/media ID error.
1. Replace the media and retest.
2. Run the Configuration utility and retest.
Monochrome Video Board Test Error Codes
The 800 series of Diagnostic error codes identifies failures with monochrome video boards or
system board functions.
Table 3-8
Monochrome Video Board Test Error Codes
Error Code
Description
Recommended Action
802-xx
Video memory test failed.
1. Replace monitor and retest.
824-xx
Monochrome video text mode test failed.
2. Replace the Advanced VGA board and retest.
3. Replace monochrome board and retest.
4. Replace the system board and retest.
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Serial Test Error Codes
The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board
or system board functions.
Table 3-9
Serial Test Error Codes
Error Code
Description
Recommended Action
1101-xx
Serial port test failed.
1. Check the switch settings on the
Serial/Parallel Interface board (if applicable)
and retest.
1109-xx
Clock register test failed.
2. Replace the Serial/Parallel Interface board (if
applicable) and retest.
3. Replace the system board and retest.
Modem Communications Test Error Codes
The 1200 series of Diagnostic error codes identifies failures with the modem(s).
Table 3-10
Modem Communications Test Error Codes
Error Code
Description
Recommended Action
1201-xx
Modem internal loopback test failed.
1. Refer to the modem documentation for
correct setup procedures and retest.
1202-xx
1203-xx
1204-xx
1206-xx
1210-xx
Modem time-out test failed.
2. Check the modem line and retest.
3. Replace the modem and retest.
Modem external termination test failed.
Modem auto originate test failed.
Dial multi-frequency tone test failed.
Modem direct connect test failed.
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3-25
Hard Drive Test Error Codes
The 1700 series of Diagnostic error codes identifies failures with hard drives, hard drive
controller boards, hard drive cabling, and system board functions. If your system uses a drive
array controller, see the section for Drive Array Advanced Diagnostics (DAAD).
Table 3-11
Hard Drive Test Error Codes
Error Code
Description
Recommended Action
1700-xx
Fixed disk ID drive types test failed.
1. Run the System Configuration Utility and verify
the drive type.
1701-xx
1702-xx
1703-xx
1704-xx
1705-xx
1708-xx
1709-xx
1710-xx
1715-xx
1716-xx
1717-xx
1719-xx
1736-xx
1799-xx
Fixed disk format test failed.
2. Replace the fixed disk drive signal and power
cables and retest.
Fixed disk read test failed.
Fixed disk write/read/compare test failed.
Fixed disk random seek test failed.
Fixed disk controller test failed.
Fixed disk format bad track test failed.
Fixed disk reset controller test failed.
Fixed disk park head test failed.
Fixed disk head select test failed.
Fixed disk conditional format test failed.
Fixed disk ECC* test failed.
3. Replace the fixed disk drive controller and retest.
4. Replace the fixed disk drive and retest.
5. Replace the system board and retest.
Fixed disk drive power mode test failed.
Drive Monitoring failed.
Invalid fixed disk drive type failed.
* Error Checking and Correcting
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Tape Drive Test Error Codes
The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives,
tape drive cabling, adapter boards, or the system board assembly.
Table 3-12
Tape Drive Test Error Codes
Error Code
Description
Recommended Action
1900-xx
Tape ID failed.
1. Replace the tape cartridge and retest.
1901-xx
1902-xx
1903-xx
1904-xx
1905-xx
1906-xx
Tape servo write failed.
Tape format failed.
2. Check and/or replace the signal cable and
retest.
3. Check the switch settings on the adapter
board (if applicable).
Tape drive sensor test failed.
Tape BOT/EOT test failed.
Tape read test failed.
4. Replace the tape adapter board (if applicable)
and retest.
Tape write/read/compare test failed.
5. Replace the tape drive and retest.
6. Replace the system board and retest.
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3-27
Advanced VGA Board Test Error Codes
The 2400 series of Diagnostic error codes identifies failures with video boards, monitors, or the
system board assembly.
Table 3-13
Advanced VGA Board Test Error Codes
Error Code
Description
Recommended Action
2402-xx
Video memory test failed.
1. Run the System Configuration Utility.
2403-xx
2404-xx
2405-xx
2406-xx
2407-xx
2408-xx
2409-xx
2410-xx
2411-xx
2412-xx
2414-xx
2416-xx
2417-xx
2418-xx
Video attribute test failed.
2. Replace the monitor and retest.
Video character set test failed.
3. Replace the Advanced VGA board or other
video board and retest.
Video 80 x 25 mode 9 x 14 character cell test failed.
Video 80 x 25 mode 8 x 8 character cell test failed.
Video 40 x 25 mode test failed.
4. Replace the system board and retest.
Video 320 x 320 mode color set 0 test failed.
Video 320 x 320 mode color set 1 test failed.
Video 640 x 200 mode test failed.
Video screen memory page test failed.
Video gray scale test failed.
Video white screen test failed.
Video noise pattern test failed.
Lightpen text mode test failed, no response.
ECG/VGC memory test failed.
Continued
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Advanced VGA Board Test Error Codes Continued
Error Code
Description
Recommended Action
2419-xx
ECG/VGC ROM checksum test failed.
1. Run the System Configuration Utility.
2420-xx
2421-xx
2422-xx
2423-xx
2424-xx
2425-xx
2431-xx
2432-xx
2448-xx
2451-xx
2456-xx
2458-xx
2468-xx
2477-xx
2480-xx
ECG/VGC attribute test failed.
2. Replace the monitor and retest.
ECG/VGC 640 x 200 graphics mode test failed.
ECG/VGC 640 x 350 16-color set test failed.
ECG/VGC 640 x 350 64-color test failed.
ECG/VGC monochrome text mode test failed.
ECG/VGC monochrome graphics mode test failed.
640 x 480 graphics test failure.
3. Replace the Advanced VGA board or other
video board and retest.
4. Replace the system board and retest.
320 x 200 graphics (256-color mode) test failure.
Advanced VGA Controller test failed.
132-column Advanced VGA test failed.
Advanced VGA 256-Color test failed.
Advanced VGA Bit BLT Test.
1. Run Setup.
Advanced VGA DAC Test.
2. Replace the system board and retest.
Advanced VGA Data Path Test.
Advanced VGA DAC Test.
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3-29
NetFlex-2 Controller Test Error Codes
The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2
and NetFlex-2 Token Ring Controllers.
Table 3-14
NetFlex-2 Controller Test Error Codes
Error Code
Description
Recommended Action
6000-xx
Network card ID failed.
1. Check the controller installation in the EISA
slot.
6001-xx
6002-xx
6014-xx
6016-xx
6028-xx
6029-xx
6089-xx
Network card setup failed.
Network card transmit failed.
Network card Configuration failed.
Network card Reset failed.
Network card Internal failed.
Network card External failed.
Network card Open failed.
2. Check the interrupt type and number setting.
3. Check the media connection at the controller
and Multistation Access Unit (MAU).
4. Check the media speed (4/16 ) and type
Unshielded Twisted Pair/Shielded Twisted
Pair (UTP/STP) settings.
5. Check the MAU, cabling, or other network
components.
6. Replace the controller.
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Compaq Network Interface Boards
Test Error Codes
The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed
NetFlex-2/Token Ring Controllers.
Table 3-15
Compaq Network Interface Boards
Test Error Codes
Error Code
Description
Recommended Action
6000-xx
Network card ID failed.
1. Check the controller installation in the EISA slot.
6001-xx
6002-xx
6014-xx
6016-xx
6028-xx
6029-xx
6089-xx
6090-xx
6091-xx
6092-xx
Network card setup failed.
2. Check the interrupt type and number setting.
Network card transmit failed.
Network card configuration failed.
Network card reset failed.
3. Check the media connection at the controller and
Multistation Access Unit (MAU).
4. Check the media speed (4/16 ) and type
Unshielded Twisted Pair/Shielded Twisted Pair
(UTP/STP) settings.
Network card internal failed.
Network card external failed.
Network card open failed.
5. Check the MAU, cabling, or other network
components.
6. Replace the controller.
Network card initialization failed.
Network card internal loopback failed.
Network card external loopback failed.
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3-31
SCSI Hard Drive Test Error Codes
The 6500 series of Diagnostic error codes identifies failures with SCSI hard drives, SCSI hard
drive controller boards, SCSI hard drive cabling, and system board functions. If your system
uses a drive array controller, see the section for Drive Array Advanced Diagnostics (DAAD).
Table 3-16
SCSI Hard Drive Test Error Codes
Error Code
Description
Recommended Action
6500-xx
SCSI Disk ID drive types test failed.
1. Run the System Configuration Utility and verify
the drive type.
6502-xx
6505-xx
6506-xx
6509-xx
6523-xx
6528-xx
SCSI Disk Unconditional Format test failed.
SCSI Disk Read Test Failed.
2. Replace the SCSI disk drive signal and power
cables and retest.
SCSI Disk SA/Media test failed.
SCSI Disk Erase tape test failed.
SCSI Disk Random Read test failed.
Media load/unload test failed.
3. Replace the SCSI controller and retest.
4. Replace the SCSI disk drive and retest.
5. Replace the system board and retest.
SCSI/IDE CD-ROM Drive Test Error Codes
The 6600 series of Diagnostic error codes identifies failures with the CD-ROM cabling,
CD-ROM drives, adapter boards, or the system board assembly.
Table 3-17
SCSI/IDE CD-ROM Drive Test Error Codes
Error Code
Description
Recommended Action
6600-xx
CD-ROM ID failed.
1. Replace the CD-ROM media and retest.
6605-xx
CD-ROM Read failed.
2. Check and/or replace the signal cable and
retest.
3. Check the switch settings on the adapter board
(if applicable).
4. Replace the SCSI controller (if applicable) and
retest.
5. Replace the CD-ROM drive and retest.
6. Replace the system board and retest.
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SCSI Tape Drive Test Error Codes
The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives,
media changers, tape drive cabling, adapter boards, or the system board assembly.
Table 3-18
SCSI Tape Drive Test Error Codes
Error Code
Description
Recommended Action
6700-xx
SCSI Tape ID drive types test failed.
1. Run the System Configuration Utility and
verify the drive type.
6706-xx
6709-xx
6728-xx
SCSI Disk SA/Media test failed.
SCSI Disk Erase tape test failed.
Media load/unload test failed.
2. Replace the SCSI Tape drive signal and
power cables and retest.
3. Replace the SCSI controller and retest.
4. Replace the SCSI Tape drive and retest.
5. Replace the system board and retest.
Server Manager/R Board Test Error Codes
The 7000 series of Diagnostic error codes identifies failures with the Server Manager/R board.
Table 3-19
Server Manager/R Board Test Error Codes
Error Code
Description
Recommended Action
7000-11
Processor (80186 Timer).
Replace the Server Manager/R board and retest.
7000-12
7000-13
7000-14
7000-15
7000-21
7000-22
7000-23
7000-24
Processor (80186 Registers).
Processor (Watch Dog Timer).
Processor (8570 RAM).
Processor (8570 RTC).
Memory.
Memory Write/Read.
Memory Address.
Memory Refresh Alert.
Continued
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3-33
Server Manager/R Board Test Error Codes Continued
Error Code
Description
Recommended Action
7000-25
Memory Increment.
Replace the Server Manager/R board and retest.
7000-26
7000-27
7000-28
7000-33
7000-34
7000-35
7000-41
7000-42
7000-43
7000-44
7000-45
7000-46
7000-51
7000-52
7000-53
7000-54
7000-55
7000-56
7000-57
7000-61
7000-62
Memory Random Data.
Memory Disturb Address.
Memory HBM.
HBM IO.
HBM BMIC.
HBM Video.
ser_int.
ser_int.
ser_ext.
ser_ext.
ser_ext_int.
ser_ext_int.
mdm_int.
Replace the Server Manager/R board Enhanced
2400-Baud Integrated Modem and retest.
mdm_int.
mdm_ext.
mdm_ext.
mdm_ext_int.
mdm_ext_int.
mdm\c\analog.
Voice/DTMF Internal Loopback.
Voice/DTMF Internal Loopback.
Replace the Server Manager/R board Voice ROM.
Replace the Server Manager/R board battery.
7000-78
7000-79
Host ADC Measurements.
Battery.
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Pointing Device Interface Test Error Codes
The 8600 Diagnostic error codes identifies failures with the pointing device (mouse, trackball,
and so on) or the system board assembly.
Table 3-20
Pointing Device Interface Test Error Codes
Error Code
Description
Recommended Action
8601-xx
Pointing Device Interface test failed.
1. Replace with a working pointing device and
retest.
2. Replace the system board and retest.
Drive Array Advanced Diagnostics (DAAD)
Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run on all Compaq
products that contain a Compaq Drive Array Controller. The error messages and codes listed
include all codes generated by Compaq products. Your system generates only codes applicable
to your configuration and options.
The two main functions of DAAD are:
■
■
Collecting all possible information about array controllers in the system
Offering a list of all detected problems
NOTE: Refer to the Drive Array Advanced Diagnostics User Guide, found on the SmartStart and
Support Software CD, for complete details and procedures about this diagnostic tool.
DAAD works by issuing multiple commands to the array controllers to determine if a problem
exists. This data can then be saved to a file and, in severe situations, this file can be sent to
Compaq for analysis. In most cases, DAAD provides enough information to initiate problem
resolution immediately.
NOTE: DAAD does not write to the drives or destroy data. It does not change or remove
configuration information.
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3-35
Starting DAAD
To start DAAD:
1. Insert the DAAD diskette into drive A.
2. Reboot the system - OR - if you are at the DOS prompt, enter the following:
A:DAAD
NOTE: To generate a DAAD report without starting the interactive portion of the utility, enter the
following at the DOS prompt:
DAAD filename
where filename is the name of the file or report.
A dialog box displays, indicating the version of DAAD installed. Press the Enter (or ‘C’)
key to continue, or press the Esc (or ‘E’) key to exit without continuing.
3. If you continue, a Please Wait panel displays, indicating that DAAD is identifying the
system parameters.
DAAD gathers all the information it can from all of the array controllers in the system. The
time it takes to gather this information depends on the size of your system.
A second Please Wait panel may display to indicate that the utility is identifying the ROM
version of an array controller in the system.
CAUTION: Do not cycle the power; the utility must perform low-level operations
that, if interrupted, could cause the controller to revert to a previous level of
firmware if the firmware was soft-upgraded.
When the information gathering process is complete, the main DAAD screen displays.
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3-36 Diagnostic Tools
DAAD Diagnostic Messages
Table 3-21 lists DAAD diagnostic messages in alphabetical order.
Table 3-21
DAAD Diagnostic Messages
Message
Description
Recommended Action
Accelerator board Array controller did not detect a
Install array accelerator board on array controller. If an
array accelerator board is installed, check for proper
seating on the array controller board. You may need to
run the System Configuration Utility and disable the array
accelerator board to get this message off the screen.
not detected
configured array accelerator board.
Accelerator error
log
List of the last 32 parity errors on
transfers to or from memory on the
array accelerator board. Displays
starting memory address, transfer
count, and operation (read and write).
If there are many parity errors, you may need to replace
the array accelerator board.
Accelerator parity Number of times that read memory
If there are many parity errors, you may need to replace
the array accelerator board.
read errors: n
parity errors were detected during
transfers from memory on array
accelerator board.
Accelerator parity Number of times that write memory
If there are many parity errors, you may need to replace
the array accelerator board.
write errors: n
parity errors were detected during
transfers to memory on the array
accelerator board.
Accelerator status: Array accelerator board has been
Check the Disable Code field. Run the System
Configuration Utility to reinitialize the array accelerator
board.
Permanently
disabled
permanently disabled. It remains
disabled until it is reinitialized using
the System Configuration Utility.
Accelerator status: Possible data loss detected during
Possible data loss power-up due to all batteries being
There is no way to determine if dirty or bad data was in
the cache and is now lost.
in cache
below sufficient voltage level and no
presence of identification signatures
on the array accelerator board.
Accelerator status: Array accelerator board has been
Check the Disable Code field.
Temporarily
disabled
temporarily disabled.
Accelerator
status:
A status returned from the array
accelerator board that DAAD does not
recognize.
Obtain the latest version of DAAD.
Unrecognized
status
Continued
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3-37
DAAD Diagnostic Messages Continued
Message
Description
Recommended Action
Accelerator
status: Obsolete
data sensed at
reset
During reset initialization obsolete data
was found in the cache. This was due to
the drives being moved and written to by
another controller.
Nothing needs to be done. The controller will either
write the data to the drivers or discard the data
completely. Normal operations should continue.
Accelerator
During reset initialization obsolete data
If newer data was overwritten, you may need to
status: Obsolete
data was written
to drives
was found in the cache. The obsolete data restore newer data; otherwise, nothing needs to be
was written to the drives, but newer data
may have been overwritten.
done. Normal operations should continue.
Accelerator
status: Obsolete
data was
During reset initialization obsolete data
was found in the cache and it was
discarded (not written to the drives).
Nothing needs to be done. Normal operations should
continue.
discarded
Accelerator
At least one cache line contains dirty data Fix the problem with the drive(s). Then the controller
status: Dirty data
detected. Unable
that the controller has been unable to
flush (write) to the drives. This problem
will be able to write the dirty data to the drives.
to write dirty data usually occurs when there is a problem
to drives
with the drive(s).
Accelerator
The number of cache lines containing dirty Fix the problem with the drive(s). Then the controller
data that cannot be flushed (written) to the will be able to write the dirty data to the drives and
status: Dirty data
detected has
reached limit.
Cache still
drives has reached a preset limit. The
cache is still enabled, but writes are no
longer being posted. This problem usually
occurs when there is a problem with the
drive(s).
posted write operations will be restored.
enabled, but
writes no longer
being posted
Accelerator
At least one line in the cache is no longer
in use due to excessive ECC errors
detected during use of the memory
associated with that cache line.
Replacement of the cache should be considered. If
cache replacement is not done the remaining cache
lines should continue to operate properly.
status: Excessive
ECC errors
detected in at
least one cache
line. As a result,
at least on cache
line is no longer in
use
Accelerator
Data in the cache was lost, but not
Check to be sure that the array accelerator is
properly seated. If the error continues you may need
to replace the array accelerator.
status: Data in the because of the battery being discharged.
cache was lost
due to some
reason other than
the battery being
discharged
Continued
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DAAD Diagnostic Messages Continued
Message
Description
Recommended Action
Accelerator
Cache board was probably replaced with
Nothing needs to be done. Normal operations should
continue.
status: Cache was one of a different size.
automatically
configured during
last controller
reset. This can
occur when
cacheboard is
replaced with one
of a different size.
Accelerator
Valid data was found in posted write
Not an error or data loss condition. No action needs
to be taken.
status: Valid data
found at reset
memory at reinitialization. Data will be
flushed to disk.
Accelerator
status: Warranty
alert
Catastrophic problem with array
accelerator board. Refer to other
messages on Diagnostics screen for exact
meaning of this message.
Replace the array accelerator board.
Adapter/NVRAM
ID mismatch
EISA nonvolatile RAM has an ID for a
different controller from the one physically
present in the slot.
Run the System Configuration Utility.
Battery X not fully Battery is not fully charged.
charged
Allow 36 hours to recharge them.
Board not
attached
Array controller configured for use with
Attach array accelerator board to array controller.
array accelerator board, but one is not
attached.
NVRAM
EISA nonvolatile RAM has a configuration
for an array controller but there is no
Place the array controller in the proper slot or run the
System Configuration Utility to reconfigure nonvolatile
RAM to reflect the removal or new position.
configuration
present, controller board in this slot. Either a board has been
not detected
removed from the system or a board has
been placed in the wrong slot.
Compatibility port Compatibility port configured for this IDA
problem detected controller. When DAAD was verifying this
interface, a serious problem was detected.
A hardware problem has occurred; replace the IDA
controller.
Continued
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3-39
DAAD Diagnostic Messages Continued
Message
Description
Recommended Action
Configuration
DAAD detected that nonvolatile RAM
contains a configuration signature that is
zero. Old versions of the System
Run the latest version of System Configuration Utility
to configure the controller and nonvolatile RAM.
signature is zero
Configuration Utility could cause this.
Configuration
signature
Array accelerator board configured for a
different array controller board.
To recognize the array accelerator board, run the
System Configuration Utility.
mismatch
Configuration signature on array
accelerator board does not match the one
stored on the array controller board.
Controller
Controller communication failure occurred. DAAD was unable to successfully issue commands to
the controller in this slot.
communication
failure occurred
Controller
EISA nonvolatile RAM does not contain a
Run the System Configuration Utility to configure the
nonvolatile RAM.
detected. NVRAM configuration for this controller.
configuration not
present
Controller
Controller firmware is below the latest
recommended version.
Run Options ROMPaq to upgrade the controller to the
latest firmware revision.
firmware needs
upgrading
Controller
Controller is correct, however, IDA
firmware version should be greater than
1.26.
Obtain the latest firmware.
firmware needs
upgrading (DAAD
Error 102)
Controller is
Controller is installed in slot for special
video control signals. If controller is used
in this slot, LED indicators on front panel
may not function properly.
Install the controller in a different slot and run the
System Configuration Utility to configure the
controller and nonvolatile RAM.
located in special
“video” slot
Controller is not
configured
Controller is not configured. If controller
Look for messages indicating which drives have been
was previously configured and you change moved. If none appear and drive swapping did not
drive locations, there may be a problem
with placement of the drives. DAAD
examines each physical drive and looks
for drives that have been moved to a
different drive bay.
occur, run the System Configuration Utility to
configure the controller and nonvolatile RAM. Do not
run the System Configuration Utility if you believe
drive swapping has occurred.
Controller needs
replacing (DAAD
Error 102)
IDA firmware is less than version 0.96.
Replace the controller as soon as possible.
Continued
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DAAD Diagnostic Messages Continued
Message
Description
Recommended Action
Controller needs
replacing (DAAD
Error 104)
The Intelligent Array Expansion System
firmware is less than version 1.14.
Replace the controller as soon as possible.
Controller
reported POST
error.
The controller returned an error from its Replace the controller.
internal Power-On Self Tests.
Error Code: x
Controller
DAAD did not find a valid configuration
signature to use to get the data.
Run the System Configuration Utility to configure the
restarted with a
signature of zero
controller and nonvolatile RAM.
Nonvolatile RAM may not be present
(unconfigured) or the signature present
in nonvolatile RAM may not match the
signature on the controller.
DAAD recorded
errors attempting
to access: X
DAAD found errors while attempting to
access physical drive X, believed to be
operational. Message followed by
specific information about the error.
Replace the drive, or correct the condition that caused
the error.
Disable command Posted-writes have been disabled by
Restart the system. Run the System Configuration Utility
to reinitialize the array accelerator board.
issued
the issuing of the Accelerator Disable
command. This occurred because of an
operating system device driver.
Drive (bay) X
The 210-megabyte hard drive has
firmware version 2.30 or 2.31.
Replace the drive.
needs replacing
(DAAD Error 102)
Drive Monitoring
features are
DAAD unable to get monitor and
performance data due to fatal
command problem such as drive time-
out, or unable to get data due to these
features not supported on the
controller.
Check for other errors (time-outs, and so on). If no other
errors occur, upgrade the firmware to a version that
supports monitor and performance, if desired.
unobtainable
Drive Monitoring
is NOT enabled
for drive bay X
The monitor and performance features
have not been enabled.
Run the System Configuration Utility to initialize the
monitor and performance features.
Drive time-out
occurred on
physical drive
bay X
DAAD issued a command to a physical
drive and the command was never
acknowledged.
The drive or cable may be bad. Check the other error
messages on the Diagnostics screen to determine
resolution.
Continued
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3-41
DAAD Diagnostic Messages Continued
Message
Description
Recommended Action
Drive (bay) X
firmware needs
upgrading
Firmware on this physical drive is below Run the Options ROMPaq Utility to upgrade the drive
the latest recommended version.
firmware to the latest revision.
Drive (bay) X has
invalid M&P
stamp
Physical drive has invalid monitor and
performance data.
Run the System Configuration Utility to properly initialize
this drive.
Drive X indicates
position Y
Message indicates which physical drive Examine the graphical drive representation on DAAD to
appears to be scrambled or in a drive determine proper drive locations. Remove drive X and
bay other than the one for which it was place it in drive position Y. Rearrange the drives
originally configured.
according to the DAAD instructions.
Drive (bay) X RIS
copy mismatch
The copies of the RIS on this drive do
not match.
This drive may need to be replaced. Check for other
errors.
Drive (bay) X
upload code not
readable
An error occurred while DAAD was
trying to read the upload code
information from this drive.
If there were multiple errors, this drive may need to be
replaced.
Drive (bay) X has
loose cable
The array controller could not
Check all cable connections first. The cables could be
bad, loose, or disconnected. Turn on the system and
attempt to reconnect signal/power cable to the drive. If
this does not work, replace the cable. If that does not
work, the drive may need to be replaced.
communicate with this drive at power-
up. This drive has not previously failed.
Drive (bay) X is a
This drive has been replaced. This
If the replacement was intentional, allow the drive to
rebuild.
replacement drive message displays if a drive is replaced
in a fault tolerant logical volume.
Drive (bay) X is a
This drive has been replaced and
Replace the drive.
replacement drive marked OK by the firmware. This may
marked OK
occur if a drive has an intermittent
failure (for example, if a drive has
previously failed, then when DAAD is
run, the drive starts working again).
Drive (bay) X is
failed
The indicated physical drive has failed.
Replace this drive.
Drive (bay) X has
insufficient
Drive has insufficient capacity to be
used in this logical drive configuration.
Replace this drive with a larger capacity drive.
capacity for its
configuration
Drive (bay) X is
undergoing drive
recovery
This drive is being rebuilt from the
corresponding mirror or parity data.
Normal operations should occur.
Continued
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DAAD Diagnostic Messages Continued
Message
Description
Recommended Action
Drive (bay) X was
inadvertently
replaced
The physical drive was incorrectly
replaced after another drive failed.
Replace the drive that was incorrectly replaced and
replace the original drive that failed. Do not run the
System Configuration Utility and try to reconfigure; data
will be lost.
Duplicate write
memory error
Data could not be written to the array
accelerator board in duplicate due to
the detection of parity errors. This is not
a data loss situation.
Replace the array accelerator board.
Error occurred
An error occurred while DAAD was
trying to read the RIS from this drive.
If there were multiple errors, this drive may need to be
replaced.
reading RIS copy
from drive (bay) X
FYI: Drive (bay) X
is non-Compaq
supplied
The installed drive was not supplied by
Compaq.
If problems exist with this drive, replace it with a
Compaq drive.
Identify controller
data did not
match with
NVRAM
The identify controller data from the
array controller did not match the
information stored in nonvolatile RAM.
This could occur if new, previously
Check the identify controller data under the Inspect
Utility. If the firmware version field is the only thing
different between the controller and nonvolatile RAM
data, this is not a problem. Otherwise, run the System
configured drives have been placed in a Configuration Utility.
system that has also been previously
configured. It could also occur if the
firmware on the controller has been
upgraded and the System Configuration
Utility was not run.
Identify logical
drive data did not
match with
The identify unit data from the array
controller did not match with the
information stored in nonvolatile RAM.
This could occur if new, previously
configured drives have been placed in a
system that has also been previously
configured.
Run the System Configuration Utility to configure the
controller and nonvolatile RAM.
NVRAM
Insufficient
The adapter does not have sufficient
Operate the system without the array accelerator board
until the drive rebuild completes.
adapter resources resources to perform operations to the
array accelerator board. Drive rebuild
may be occurring.
Continued
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3-43
DAAD Diagnostic Messages Continued
Message
Description
Recommended Action
Logical drive X
failed due to
cache error
This logical drive failed due to a
catastrophic cache error.
Replace the array accelerator board and reconfigure
using the System Configuration Utility.
Logical Drive X
status = FAILED
This status could be issued for several
reasons. If this logical drive is
Check for drive failures, wrong drive replaced, or loose
cable messages. If there was a drive failure, replace the
failed drive(s) and then restore the data for this logical
drive from the tape backup. Otherwise, follow the
wrong drive replaced or loose cable detected
procedures.
configured for No Fault Tolerance and
one or more drives fail, this status will
occur. If mirroring is enabled, and any
two mirrored drives fail, this status will
occur. If Data Guarding is enabled, and
two or more drives fail in this unit, this
status will occur. This status may also
occur if another configured logical drive
is in the WRONG DRIVE REPLACED or
LOOSE CABLE DETECTED state.
Logical Drive X
A physical drive in this logical drive has Replace the failed drive as soon as possible.
status = INTERIM failed. The logical drive is operating in
RECOVERY
interim recovery mode and is
vulnerable.
Logical Drive X
status = LOOSE
CABLE DETECTED
A physical drive has a cabling problem.
Turn the system off and attempt to reattach the cable
onto the drive. If this does not work, replace the cable.
Logical Drive X
status = NEEDS
RECOVER
A physical drive in this logical drive has When booting up the system, select the "F1 - rebuild
failed and has now been replaced. This
drive needs to be rebuilt from the mirror
drive or the parity data.
drive" option to rebuild the replaced drive.
Logical Drive X
status =
The temperature of the Intelligent Array Check the fans and the operating environment.
Expansion System drives is beyond safe
OVERHEATED
operating levels and it has shut down to
avoid damage.
Logical Drive X
status =
The temperature of the Intelligent Array Check the fans and the operating environment.
Expansion System drives is beyond safe
OVERHEATING
operating levels.
Logical Drive X
status =
A physical drive in this logical drive has Nothing needs to be done. Normal operations can
failed and has now been replaced. The
replaced drive is rebuilding from the
mirror drive or the parity data.
occur.
RECOVERING
Continued
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DAAD Diagnostic Messages Continued
Message
Description
Recommended Action
Logical Drive X
status = WRONG
DRIVE REPLACED
A physical drive in this logical drive has Replace the drive that was incorrectly replaced. Then,
failed. The incorrect drive was replaced. replace the original drive that failed with a new drive.
Do not run the System Configuration Utility to
reconfigure; you will lose data on the drive.
Loose cable
Controller unable to communicate with
one or more physical drives, probably
because of a cabling problem. Logical
drives may be in a FAILED state until the
condition is corrected, preventing
access to data on the controller.
Check all controller and drive cable connections.
detected - logical
drives may be
marked FAILED
until corrected
Mirror data
Data was found at reinitialization in the
posted write memory; however, the
mirror data compare test failed resulting
in data being marked as invalid. Data
loss is possible.
Replace the array accelerator board.
miscompare
Mirrored memory Soft errors occurred when attempting to Replace the array accelerator board.
location errors
read the same data from both sides of
the mirrored memory. Data loss will
occur.
No configuration
for Accelerator
Board
The array accelerator board has not
been configured.
If the array accelerator board is present, run the System
Configuration Utility to configure the board, if desired.
SCSI port X, drive Drive’s firmware may cause problems
Run Options ROMPaq to upgrade the drive’s firmware to
a later revision.
ID Y firmware
and should be upgraded.
needs upgrading
Set configuration
command issued
The configuration of the array controller Run the System Configuration Utility to reinitialize the
has been updated. The array
accelerator board may remain disabled
until it is reinitialized.
array accelerator board.
Soft Firmware
DAAD has determined that your
Run the Compaq Upgrade Utility to place the latest
firmware on all drives.
Upgrade required
controller is running firmware that has
been soft upgraded by the Compaq
Upgrade Utility. However, the firmware
running is not present on all drives. This
could be caused by the addition of new
drives in the system.
Threshold for
drive (bay) X
violated
This message indicates that a monitor
Check for the particular threshold that has been
and performance threshold for this drive violated.
has been violated.
Continued
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3-45
DAAD Diagnostic Messages Continued
Message
Description
Recommended Action
Threshold
This is a list of the individual thresholds The drive may need to be replaced. Run the Compaq
violations for drive that have been violated for this drive.
(bay) X
Diagnostics Utility to determine if the drive has been
initialized and the threshold violation warrants drive
replacement.
Unknown disable
code
A code was returned from the array
accelerator board that DAAD does not
recognize.
Obtain the latest version of DAAD.
Warning bit
detected
A monitor and performance threshold
Check the other error messages for an indication of the
violation may have occurred. The status problem.
of a logical drive may not be OK.
WARNING - Drive
Write Cache is
enabled on X
Drive has its internal write cache
Replace the drive with a Compaq supplied drive, or
enabled. The drive may be a third-party restore the drive’s operating parameters.
drive or the drive’s operating
parameters may have been altered.
Condition may cause data corruption if
power to the drive is interrupted.
Wrong Accelerator This could mean that either the board
was replaced in the wrong slot or
Check the diagnosis screen for other error messages.
Run the System Configuration Utility to update the
system configuration.
placed in a system that was previously
configured with another board type.
Included with this message is a
message indicating the type of adapter
sensed by DAAD and a message
indicating the type of adapter last
configured in EISA nonvolatile RAM.
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Integrated Management Log
On servers supporting the Integrated Management Display, the Compaq Integrated Management
Log (IML) replaces the Critical Error Log and Correctable Memory Logs. It records system
events and stores them in an easily viewable form. It marks each event with a time-stamp with
one-minute granularity.
Events listed in the Integrated Management Log are categorized as one of four event severity
levels:
■
■
■
■
Status - indicates that the message is informational only.
Repaired - indicates that corrective action has been taken.
Caution - indicates a non-fatal error condition.
Critical - indicates a component failure.
The Integrated Management Log requires Compaq Operating System-dependent drivers. Refer
to the Compaq Support Software CD for instructions on installing the appropriate drivers.
Multiple Ways of Viewing the Log
You can view an event in the IML in several ways:
■
■
■
■
On the Integrated Management Display
From within Compaq Insight Manager
From within Compaq Survey Utility
From within IML Management Utility
Integrated Management Display
The Integrated Management Display is a Liquid Crystal Display (LCD) panel that presents
information directly at the server, assisting in diagnosing and servicing the server without a
keyboard and monitor.
Compaq Insight Manager
Compaq Insight Manager is a server management tool providing in-depth fault configuration and
performance monitoring of hundreds of Compaq servers from a single management console.
System parameters that are monitored describe the status of all key server components. By being
able to view the events that may occur to these components, you can take immediate action. You
can view and print the event list from within Compaq Insight Manager by following the
instructions that follow. You can also mark a Critical or Caution event as Repaired after the
affected component has been replaced, for example, when a failed fan has been replaced. By
marking the component as repaired, you can lower the severity of the event.
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3-47
Viewing the Event List
1. From Compaq Insight Manager, select the appropriate server, then select View Device
Data. The selected server displays, with buttons around its perimeter.
2. Select the Recovery button ÈIntegrated Management Log.
3. If a failed component has been replaced, select the event from the list, then select Mark
Repaired.
Printing the Event List
NOTE: You can only view the event list from the Recovery/Integrated Management Log screen
as described above.
1. From the Insight Manager, select the appropriate server.
2. Select the Configuration button ÈRecovery button ÈPrint.
Compaq Survey Utility
The Compaq Survey Utility is a serviceability tool available from Windows NT and Novell
NetWare that delivers online-configuration capture and comparison to maximize server
availability. It is delivered on the Compaq Management CD in the SmartStart package or is
available on the Compaq website. Refer to the Compaq Management CD for information on
installing and running the Compaq Survey Utility.
After running the Compaq Survey Utility, you can view the IML by loading the output of the
utility (typically called “survey.txt”) into a text viewer such as Notepad. The event list follows
the system slot information. Once you have opened the text file, you can print it using the print
feature of the viewer.
Compaq IML Management Utility
The Compaq IML Management Utility is a DOS-based tool that gives you the off-line ability to
review, mark corrected, and print events from the IML. It is located on the Compaq SmartStart
and Support Software CD. Refer to the SmartStart Installation for Servers poster, which ships
with the server, for information on how to install and use the IML Management Utility.
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Event List
The event list displays the affected components and the associated error messages. Though the
same basic information is displayed, the format of the list may differ, depending on how you
view it: on the Integrated Management Display, from within Compaq Insight Manager, the IML
management utility, or the Compaq Survey Utility. An example of the format of an event (as
displayed on the Integrated Management Display) is as follows:
**001 of 010**
---caution---
03/19/1997
12:54 PM
FAN INSERTED
Main System
Location:
System Board
Fan ID: 03
**END OF EVENT**
Event Messages
Table 3-22
Event Messages
Event Type
Event Message
Machine Environment
Fan Failure
System Fan Failure (Fan X, Location)
System Fan Inserted (Fan X, Location)
System Fan Removed (Fan X, Location)
System Fans Not Redundant
Fan Inserted
Fan Removed
Fans Not Redundant
Overheat Condition
Main Memory
System Overheating (Zone X, Location)
Correctable Error threshold exceeded
Corrected Memory Error threshold passed (Slot X, Memory Module X)
Corrected Memory Error threshold passed (System Memory)
Corrected Memory Error threshold passed (Memory Module unknown)
Uncorrectable Memory Error (Slot X, Memory Module X)
Uncorrectable Memory Error (System Memory)
Uncorrectable Error
Uncorrectable Memory Error (Memory Module unknown)
Continued
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Event Messages Continued
Event Type
Event Message
Processor
Correctable Error Threshold exceeded
Uncorrectable Error
Host Bus Error
Processor Correctable error Threshold passed (Slot X, Socket X)
Unrecoverable Host Bus Data Parity Error
Unrecoverable Host Bus Address Parity Error
EISA Expansion Bus Master Timeout (Slot X)
EISA Expansion Bus Slave Timeout
EISA Bus
EISA Expansion Board Error (Slot X)
EISA Expansion Bus Arbitration Error
PCI Bus Error
PCI Bus Error (Slot X, Bus X, Device X, Function X)
Power Subsystem
Power Supply Failure
Power Supply Inserted
Power Supply Removed
Power Supply Not Redundant
System Configuration Battery Low
Power Module Failure
System Power Supply Failure (Power Supply X)
System Power Supply Inserted (Power Supply X)
System Power Supply Removed (Power Supply X)
System Power Supplies Hot Redundant
Real-Time Clock Battery Failing
A CPU Power Module (System Board, Socket X)
A CPU Power Module (Slot X, Socket X)
Power Modules Not Redundant
AC Voltage Problem
Power AC Overload
Automatic Server Recovery
System Lockup
System Power Modules Not Redundant
System AC Power Problem (Power Supply X)
System AC Power Overload (Power Supply X)
ASR Lockup Detected: Cause
Operating System
System Crash
Blue Screen Trap: Cause [NT]
Kernel Panic: Cause [UNIX]
Abnormal Program Termination: Cause [NetWare]
Automatic Operating System Shutdown Initiated Due to Fan Failure
Automatic OS Shutdown
Automatic Operating System Shutdown Initiated Due to Overheat Condition
Fatal Exception (Number X, Cause)
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Rapid Recovery Services
Compaq servers provide rapid recovery services for diagnosing and recovering from errors.
These tools are available for local and remote diagnosis and recovery.
Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery
Engine and Insight Management Agents notify the system administrator when a failure occurs,
ensuring that the server experiences minimal downtime. You enable these features through the
System Configuration Utility. These integrated server management features are:
■
■
■
■
■
■
Automatic Server Recovery-2 (ASR-2)
Server Health Logs (on servers not supporting Integrated Management Logs)
Storage Fault Recovery Tracking
Storage Automatic Reconstruction
Network Interface Fault Recovery Tracking
Memory Fault Recovery Tracking (with option upgrade kit)
These are discussed in more detail on the Systems Reference Library CD (SRL).
Automatic Server Recovery-2
Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating
system or the Compaq Utilities. To use this feature, you must use the System Configuration
Utility to install Compaq Utilities in the system partition.
You can tell ASR-2 to restart your server after a critical hardware or software error occurs.
Using the Compaq System Configuration Utility, configure the system for either automatic
recovery or for attended local or remote access to diagnostic and configuration tools.
You can also configure ASR-2 to page an administrator when the system restarts. ASR-2
depends on the application and driver that routinely notify the ASR-2 hardware of proper system
operations. If the time between ASR-2 notifications exceeds the specified period, ASR-2
assumes a fault has occurred and initiates the recovery process.
To configure ASR-2:
1. Execute the System Configuration Utility.
2. Select View and Edit Details.
3. Set the software error recovery status to Enabled.
4. Set the software error recovery time-out.
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The available recovery features are:
■
Software Error Recovery – automatically restarts the server after a software-induced
server failure
■
Environmental Recovery – allows the server to restart when temperature, fan, or AC
power conditions return to normal
Unattended Recovery
For unattended recovery, ASR-2 performs the following actions:
■
■
■
■
Logs the error information to the IML
Resets the server
Pages you (if a modem is present and you selected Paging)
Tries to restart the operating system. Often the server restarts successfully, making
unattended recovery the ideal choice for remote locations where trained service personnel
are not immediately available.
If ASR-2 cannot restart the server within 10 attempts, it places a critical error in the Integrated
Management Log, starts the server into Compaq Utilities, and enables remote access (if you
configured remote access).
To use this level of ASR-2, you must configure ASR-2 to load the operating system after restart.
Attended Recovery
For attended recovery, ASR-2 performs the following actions:
■
■
■
■
■
Logs the error information to the IML
Resets the server
Pages you (if a modem is present and you selected Paging)
Starts Compaq Utilities from the hard drive
Enables remote access
During system configuration, these utilities are placed on the system utilities partition of the hard
drive.
If you have configured for dial-in access and have a modem with an auto-answer feature
installed, you can dial in and remotely diagnose or reconfigure the server.
If you have configured the Compaq Utilities for network access, you can access the utilities over
the network. You can use Compaq Insight Manager for dial-in or network access.
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Hardware Requirements
To use this level of ASR-2 over a modem, you need the following:
■
■
Compaq modem or optional Hayes compatible modem
System Configuration Utility and Diagnostics Utility installed on the system partition of
the hard drive
■
ASR-2 configured to load Compaq Utilities after restart
You can also run Compaq Utilities remotely over an IPX or IP network using the Network
feature:
■
To use Compaq Utilities on an IPX network, you must have Compaq Insight Manager 2.0
or later or an NVT (Novell Virtual Terminal) Terminal Emulator with VT100 or ANSI
terminal capabilities.
■
To use Compaq Utilities on an IP network, you must have Compaq Insight Manager 2.10
or later, or a Telnet Terminal Emulator with VT100 or ANSI capabilities.
If you are notified that ASR-2 restarted the server and you have restarted to Compaq Utilities,
use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error
Log. Run Diagnostics to diagnose and resolve the problem.
You can configure ASR-2 to restart the server into Compaq Utilities to diagnose the critical
error, or to start the operating system to return the server to operational status as rapidly as
possible.
When you enable ASR-2 to start the operating system, the server tries to start from the primary
partition. In this mode, ASR-2 can page you if a critical error occurs, but you cannot access
Compaq Utilities.
When you enable ASR-2 to start Compaq Utilities, your server restarts after a critical error and
loads Compaq Utilities from the system partition on the hard drive.
You can configure your server to start Compaq Utilities in four different ways:
■
Without remote console support; for example, to run Compaq Utilities from the server
console only
■
■
■
With remote console support using modems for dial-in access
With remote console support using a modem to dial a predetermined telephone number
With remote console support through a network connection (IP or IPX)
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Compaq Integrated Remote Console
The standard Compaq Integrated Remote Console performs a wide range of configuration
activities. Some of the console’s features include:
■
■
■
■
■
Accessible using ANSI terminal
Operates independently of the operating system
Provides for remote server reboot
Provides access to system configuration
Uses out-of-band communication with dedicated management modem installed in the
server
For more information, see the Integrated Remote Console User Guide that shipped with your
server.
IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility and
Diagnostics software are installed on the system partition. ASR-2 must have this to start
Compaq Utilities after a system restart. Compaq recommends this even if you configure
ASR-2 to start the operating system.
Compaq Health Driver
The Compaq Health Driver continually resets the ASR-2 timer according to the frequency you
specified in the System Configuration Utility (for example, 10 minutes). If the ASR-2 timer
counts down to zero before being reset, due to an operating system crash or a server lock-up,
ASR-2 restarts the server into either Compaq Utilities or the operating system (as indicated by
the System Configuration parameters). The default value is 10 minutes. The allowable settings
are 5, 10, 20, and 30 minutes.
For remote and off-site (unattended) servers, setting the software error recovery time-out for
5 minutes reduces server downtime and allows the server to recover quickly. For local (attended)
servers located onsite, you can set the software error recovery time-out for 20 or 30 minutes,
giving you time to arrive at the server if you wish to manually diagnose the problem.
The Compaq Health Driver is independent of the ASR-2 timer. You should load it and enable
the ASR-2 timer. This allows the driver to detect and log information about numerous hardware
and software errors in the IML. However, you cannot enable the ASR-2 timer without loading
the Compaq Health Driver.
Before ASR-2 restarts the server, it records any information available about the condition of the
operating system in the Critical Error Log, or the IML depending on the server support. This
information can be used to diagnose an operating system crash or server lock-up, while still
allowing the server to be restarted.
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The following ASR-2 flow chart shows you the sequence of events after a hardware or software
error occurs:
Hardware/Software error occurs
|
Error records in the Critical Error Log,
or the Integrated Management Log,
depending on your server
configuration.
|
Operating System halts normal
operation
|
ASR Timer expires
|
Server is reset
|
If a modem is installed and paging is
enabled, the Server Failure
Notification pager alert is sent to the
Server Administrator.
|
Unattended server boots the
Operating System
---Or---
Server boots the Compaq Utilities
on the system partition on the hard
drive
|
If the server continues experiencing
hardware/software errors and the
number of ASR cycles exceed the
specified number of recovery
attempts, the server logs an error to
the Server Health Log or the
Integrated Management Log and
boots the Compaq Utilities from the
system partition on the hard drive.
If a modem is installed, ASR puts
the modem on auto answer so that
the Server Administrator can dial in
(using third party terminal emulator
software) to remotely run the
Compaq Utilities to identify the
source of the fault.
|
Or
|
Local Server Administrator runs
Compaq Utilities from server
console to identify the source of
the fault
Figure 3-1. ASR-2 flow chart
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Booting into Compaq Utilities
When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the
operating-system-specific Health Driver logs the error information in the Critical Error Log or
the IML and the ASR-2 feature restarts the server. When the system reinitializes, the system
pages the designated administrator (if enabled), and starts Compaq Utilities from the hard drive.
If Dial-In status is enabled, the modem is placed in auto-answer mode. If you enable Dial-Out
status, you are automatically enabled for Dial-In.
If Network Status is enabled, the appropriate network support software is loaded, depending on
the network protocol, IP or IPX. This allows remote access via the network.
IMPORTANT: Compaq Utilities are loaded from a specially created system partition on the
hard drive. This partition was configured during server configuration.
You can access the server and view the Server Health Logs (in servers not supporting the IML)
remotely by modem, in-band over the network, or directly from the server. For modem access,
you must have either Compaq Insight Manager 2.0 or above or have a VT100 or ANSI terminal
type device. You may use a standard CRT with VT100 or ANSI emulation capability, or you
may use a PC with a VT100 or ANSI terminal emulation package. The communication
parameters must be set for 8 data bits, no parity, and 1 stop bit.
You can also enable ASR-2 to allow network access using the Network Status feature in the
System Configuration Utility. You must have either Compaq Insight Manager 2.0 or greater or a
Novell Virtual Terminal (NVT) emulator on an IPX network to use this feature. You must also
have version 2.24 or later of the System Configuration Utility. For IP access, you must have
Compaq Insight Manager 2.10 or later, or a Telnet Terminal emulator to use this feature. You
also must have version 2.24 or later of the System Configuration Utility.
The System Configuration Utility settings should resemble the settings in Table 3-23 when you
enable ASR-2 to start into Compaq Utilities.
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Table 3-23
Compaq System Configuration Utility Pager Settings
for Booting into Compaq Utilities
Pager Data
Setting
Description
Pager status
Enabled
ATDT
Indicates if the pager feature is enabled or disabled.
Pager dial
string
Indicates the pager dial string and delay before the pager message. Pagers
typically use one of the following formats:
555-5555
Local pagers: ATDT 555-5555
Wide area pagers: ATDT 1-800-555-5555,1234567#
Pager
1234567#
Represents a unique number (maximum seven digits, numeric only) that you
must designate to identify the server on your pager display. The ROM adds a
three-digit code to the front of this number. The first two indicate the subsystem
and the third indicates the severity of the error that caused the alert. The #
symbol usually terminates the message. If no message is required, delete the #
symbol.
message
Pager test
Select to test
pager setup
Use this to test the current pager settings. Press Enter to dial the pager number,
and the pager message (if present) displays. You must configure the computer
before testing the pager and the Pager Status must be set to Enabled. Do not test
the pager if you are running remotely and are using only one modem.
Serial interface COM1
Select the communications port for the modem used by the pager and the remote
ASR-2 functions. The options are COM1 and COM2.
Dial-in status
Enabled
Set Dial-In Status to Enabled. Be sure the Reset Boot option is set to Boot
Compaq Utilities. When the system starts because of an ASR reset, it starts to the
Compaq Utilities, sets the Management Modem to auto-answer, and waits for the
administrator to dial in and run the Compaq Utilities.
You automatically disable this option when you configure the software error
recovery start option to Boot Operating System. When ASR pages you, you cannot
dial in unless ASR-2 exceeds 10, the threshold number of server restart retries.
When this happens, ASR-2 restarts the server into the Compaq Utilities and
places the modem in auto-answer mode.
Continued
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Compaq System Configuration Utility Pager Settings
for Booting into Compaq Utilities Continued
Pager Data
Setting
Description
Dial-out status
Enabled
Allows ASR-2 to dial out to a remote workstation. If you selected this option,
Dial-In Status is automatically selected.
To use the dial-out feature, set Dial-Out Status to Enabled and set the Dial-Out
String to the correct phone number. You must also set the Reset Boot option to
Boot Compaq Utilities. When the system restarts because of an ASR reset, the
administrator is paged via Pager Status and Pager Dial String, the system
restarts to the Compaq Utilities, and dials out to the phone number provided in
the Dial-Out string. The dial-out number will be tried five times. If it fails to
connect after five attempts, the modem is put in auto-answer mode.
Dial-out string
Network status
555-1234
Enabled
Enter the dial string followed by the remote computer telephone number.
To allow network access to Compaq Utilities, set Network Status to Enabled
and make sure the Reset Boot option is set to Boot Compaq Utilities.
Network protocol
To use IPX network access, set Network Protocol to IPX. When the system
restarts to the Compaq Utilities because of an ASR reset, it loads IPX network
support. This enables remote access via NVT.
To use IP network access, set Network protocol to IP. Also make sure to set
Network IP address, Network IP net mask, and Network IP router address.
When the system restarts to the Compaq Utilities because of an ASR reset, it
loads IP network support. This enables remote access via Telnet.
NOTE: The Network Status must be set to Enabled for network access.
Network controller
Compaq
CPQHOU
For all Compaq Standard Network Controllers.
Network host
name
Enter the network name of the server. Use underscores instead of spaces
within the name, for example, Compaq_Server. If you are using IPX network
access to the Compaq Utilities, this server name is used to advertise NVT host
services. This server name displays in the Compaq Insight Manager server list
when it determines it can communicate via NVT. Set this name to be the same
as the server name you assign when the host OS is running.
Network card slot
Slot #
Select the slot number of the network interface card you wish to use for
network access to Compaq Utilities.
Network frame
type
ETHERNET_II
Select the frame type for your network. Selections include both Ethernet and
Token Ring topologies.
Continued
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Compaq System Configuration Utility Pager Settings
for Booting into Compaq Utilities Continued
Pager Data
Setting
Description
Network IP
address
N/A
Enter the IP address for this server in standard dot notation.
NOTE: This is not used if you select Custom for Network controller. You must
enter your IP address in the NET. CFG file that you load into the system
partition.
Network IP net
mask
N/A
N/A
Enter the net mask for this server in standard dot notation.
NOTE: This is not used if you select Custom for network controller. You must
enter your IP address in the NET. CFG file that you load into the system
partition.
Network IP
Enter the router to be used for this server in standard dot notation.
router address
NOTE: This is not used if you select Custom for network controller. You must
enter your IP address in the NET. CFG file that you load into the system
partition.
If you configure the server to boot into Compaq Utilities, it prepares for remote
communications. You can remotely run Diagnostics software, the Inspect Utility, or the System
Configuration Utility using a workstation running terminal emulation software, such as Compaq
Insight Manager or PC Anywhere.
Booting into the Operating System
When you enable ASR-2 to restart into the operating system and a critical error occurs, ASR-2
logs the error in the Critical Error Log or IML and restarts the server. The system ROM pages
the designated administrator, then executes the normal restart process.
IMPORTANT: When you enable ASR-2 to restart into the operating system, Modem Dial-In
Status, Network Status, and Modem Dial-Out Status are automatically disabled. In this
mode, ASR-2 can page you if a critical error occurs, but you cannot access the server, and
the server cannot dial out to a remote workstation.
If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the
Critical Error Log or IML Log restarts the server into the Compaq Utilities, and puts the modem
into auto-answer mode.
Your System Configuration Utility setting should resemble the following when you enable ASR
to restart into the operating system:
■
■
■
■
■
■
Serial interface
Dial-in status
COM1
Disabled
Disabled
555-1234
Disabled
IPX
Dial-out status
Dial-out string
Network status
Network protocol
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■
■
■
■
■
■
■
Network controller
Network host name
Network card slot
Compaq
CPQHOU
Slot #
Network frame type
Network IP address
Network IP net mask
Network IP router address
ETHERNET_II
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
ASR-2 Security
The standard Compaq password features function differently during ASR-2 than during a typical
system startup.
During ASR-2, the system does not prompt for the Power-On Password. This allows the ASR-2
to restart the operating system or Compaq Utilities without user intervention.
To maintain system security, set the server to boot in Network Server Mode (an option in the
System Configuration Utility). This option ensures that the server keyboard is locked until you
enter the Keyboard Password.
Select an Administrator Password (an option in the System Configuration Utility). During
attended ASR-2 (local or remote), you must enter this Administrator Password before any
modifications can be made to the server configuration.
Server Health Logs
In some servers, Server Health Logs are replaced by the IML, if it is supported. See “Integrated
Management Display” in this chapter for more information.
Server Health Logs contain information to help identify and correct any server failures and
correlate hardware changes with server failure. Server Health Logs are stored in nonvolatile
RAM and consist of the Critical Error Log and the Revision History Table.
If errors occur, information about the errors is automatically stored in the Critical Error Log.
Whenever boards or components (that support revision tracking) are updated to a new revision,
the Revision History Table is updated.
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Critical Error Log
The Critical Error Log records memory errors, as well as catastrophic hardware and software
errors that cause the system to fail. This information helps you quickly identify and correct the
problem, thus minimizing downtime.
You can view the Critical Error Log through the Compaq Insight Manager. The Diagnostics
Utility either resolves the error or suggests corrective action in systems that do not support event
logs.
The Critical Error Log identifies and records the following errors. Each error type is briefly
explained below.
Table 3-24
Critical Error Log Messages
Message
Description
Abnormal Program
Termination
The operating system has encountered an abnormal situation that has caused a system
failure.
ASR-2 detected by ROM
ASR-2 Test Event
An ASR-2 activity has been detected and logged by the system ROM.
The System Configuration Utility generated a test alert.
Automatic Server Recovery The system detected a data error in base memory following a reset due to the Automatic
Base Memory Parity Error Server Recovery-2 (ASR-2) timer expiration.
Automatic Server Recovery The system detected a data error in extended memory following a reset due to the ASR-2
Extended Memory Parity
Error
timer expiration.
Automatic Server Recovery The system ROM was unable to allocate enough memory to create a stack. Then, it was
Memory Parity Error unable to put a message on the screen or continue booting the server.
Automatic Server Recovery The maximum number of system resets due to ASR-2 timer expiration has been reached,
Reset Limit Reached
resulting in the loading of Compaq Utilities.
Battery Failing
Low system battery warning. Replace battery within 7 days to prevent loss of nonvolatile
configuration memory. Failure of the battery supporting the system’s nonvolatile RAM is
imminent.
Caution: Temperature
Exceeded
The operating system has detected that the temperature of the system has exceeded the
caution level. Accompanying data in the log notes if an auto-shutdown sequence has been
invoked by the operating system.
Diagnostic Error
An error was detected by the Diagnostics Utility. See the specific error code in this chapter
for a detailed explanation.
Error Detected On Boot Up
Processor Prefailure
The server detected an error during the Power-On Self-Test (POST).
A CPU has passed an internal corrected error threshold; excessive internal ECC cache
errors.
Continued
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Critical Error Log Messages Continued
Message
Description
NMI - PCI Bus Parity Error
A parity error was detected on the PCI bus.
NMI - Expansion Board Error A board on the expansion bus indicated an error condition, resulting in a server failure.
NMI - Expansion Bus Master A bus master expansion board in the indicated slot did not release the bus after its
Time-Out
maximum time, resulting in a server failure.
NMI - Expansion Bus Slave A board on the expansion bus delayed a bus cycle beyond the maximum time, resulting in a
Time-Out
server failure.
NMI - Fail-Safe Timer
Expiration
Software was unable to reset the system fail-safe timer, resulting in a server failure.
Processor Exception
The indicated processor exception occurred.
NMI - Processor Parity Error The processor detected a data error, resulting in a server failure.
Server Manager Failure
An error occurred with the Server Manager/R.
NMI - Software Generated
Interrupt Detected Error
Software indicated a system error, resulting in a server failure.
Caution: Temperature
Exceeded
The operating system has detected that the temperature of the system has exceeded the
caution level. Accompanying data in the log notes if an auto-shutdown sequence has been
invoked by the operating system.
Abnormal Program
Termination
The operating system has encountered an abnormal situation that has caused a system
failure.
ASR-2 Test Event
The System Configuration Utility generated a test alert.
NMI- Automatic Server
The operating system has received notice of an impending ASR-2 timer expiration.
Recovery Timer Expiration
Required System Fan Failure The required system fan has failed. Accompanying data in the log notes if an auto-
shutdown sequence has been invoked by the operating system.
UPS A/C Line Failure
The UPS notified the operating system that the AC power line has failed. Accompanying
data indicates if an auto-shutdown sequence has been invoked or if the battery has been
nearly depleted.
Shutdown or Battery Low
ASR-2 detected by ROM
An ASR-2 activity has been detected and logged by the system ROM.
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Revision History Table
Some errors can be resolved by reviewing changes to the server configuration. The server has an
Automatic Revision Tracking (ART) feature that helps you review recent changes to the server
configuration.
One ART feature is the Revision History Table, which contains the hardware version number of
the system board and any other system boards providing ART-compatible revision information.
This feature lets you determine the level of functionality of an assembly in a system without
opening or powering down the unit.
Table 3-25
Revision History Format
Current Revisions
Data
10/31/95
System Board Revision
Assembly Version
Functional Revision Level
Processor 01 Revision
Assembly Version
03
1
C
01
1
Functional Revision Level
Previous Revisions
Date
A
03
03
1
System Board Revision
Assembly Version
Functional Revision Level
Processor 01 Revision
Assembly Version
C
01
1
Functional Revision Level
A
The Revision History Table is stored in nonvolatile RAM and is accessed through the Inspect
Utility and Compaq Insight Manager.
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Storage Fault Recovery Tracking
This feature tracks over 12 failure-indication parameters, such as time-outs, spin-up, and self-test
errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem
components and to recover from controller or hard drive failure.
Storage Automatic Reconstruction
This feature automatically reconstructs data to an online spare or to a replaced drive if a drive
fails. To use the reconstruction feature, you must configure your server for drive mirroring or
data guarding. The reconstruction decreases system downtime by allowing rapid recovery to full
system operation if a drive fails.
Network Interface Fault Recovery Tracking
This feature tracks over 20 failure indication parameters, such as alignment errors, lost frames,
and frame copy errors, of Ethernet and Token Ring network interfaces. It decreases network
downtime by enabling diagnosis of actual network interface failures.
Memory Fault Recovery Tracking
This feature inspects the operation of the memory subsystem looking for uncorrectable memory
errors.
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Remote Service Features
Compaq servers have the following management features that you can access via modem or
network:
Table 3-26
Compaq Servers Remote Management Features
Feature
Description
Service Session
Provides remote access to all the utilities on the system partition, including Diagnostics
utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics (DAAD), and the System
Configuration Utility. Also provides the capability for remote file transfer services to and
from the system partition.
Disk-Based Diagnostics
Server Restart
Provides remote diagnostic capability after you configure ASR-2 and the reset restart
option to restart from Compaq Utilities. Also allows you to view Health Logs. Disk-based
diagnostics can also be run locally. Press F10 during the restart process when the cursor
moves to the upper-right corner of the monitor.
Provides the ability to restart the server remotely from Compaq Insight Manager while the
operating system is running. Allows the server to restart back to the operating system or
restart to the system partition. Provides a complete system reset to all peripherals. If you
select Boot to Compaq Utilities from Compaq Insight Manager, Compaq Utilities loads the
appropriate remote services so that remote access is available. If network status is
enabled, network support is loaded. If Dial-In status is enabled, the modem is set to
auto-answer.
Configuration Utility
Firmware Updates
Allows you to run the remote System Configuration Utility locally. PressF10 during the
restart process when the cursor moves to the upper-right corner of the monitor.
Allows you to update the server firmware remotely. Uses firmware images on the system
partition that might have been previously uploaded with the file transfer services.
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3-65
ROMPaq
Using flash ROM in Compaq servers allows the firmware (BIOS) to be upgraded with system or
option ROMPaq utilities. To upgrade the ROM:
■
■
Run the ROMPaq utility from the system partition, or
Insert a ROMPaq diskette into drive A and cold boot the system.
The ROMPaq utility then checks the system and provides a choice (if more than one exists) of
ROM revisions to which the system can be upgraded. This procedure is the same for both system
and option ROMPaq utilities.
CAUTION: Do not turn the power off during a firmware upgrade. A loss of power
during upgrade may corrupt the firmware and prevent the system from booting.
Compaq Insight Manager
Compaq Insight Manager is the Compaq application for easily managing network devices.
Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of
your servers.
Features of Compaq Insight Management
Compaq Insight Management features include:
■
■
Comprehensive Fault Management - For all major subsystems, including pre-failure
alerting for disks, memory, Pentium Pro, and Pentium II processors.
Integration Management - In conjunction with SmartStart, allows you to effectively
deploy and manage configurations throughout the enterprise using the Integration Server
and Insight Version Control.
■
Performance Management - Sets performance and capacity thresholds for management
variables related to CPU and bus utilization, NIC throughput, logical disk capacity,
and more.
■
■
■
Workstation Management - Monitors and manages Compaq Professional Workstations.
Client Management - Manages faults and assets on Compaq Deskpro computers.
Netelligent Management - Receives alarms from Netelligent devices. Full management of
Netelligent devices is supported through integration with Compaq Netelligent
Management Software.
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3-66 Diagnostic Tools
■
■
■
■
Asset Management - Exports asset information from the Compaq Insight Manager
database to leading database and spreadsheet applications.
Remote Management - Manages in-band or out-of-band devices, online or offline, from
any location.
Reporting - Using Automatic Data Collection, gathers historic performance information
for graphing or export purposes.
Integration with Enterprise Management Platforms - Provides integration with leading
management platforms including HP OpenView, IBM NetView, SunNet Manager, and
Microsoft Systems Management Server.
Compaq Insight Management Software Architecture
The Compaq Insight Management software architecture is typical of other network management
solutions. It has a client/server architecture and is composed of agent software (Compaq Insight
Management Agents) and the management application software (Compaq Insight Manager).
Insight Management Agents
Insight Agents operate on Compaq systems (such as servers and workstations), performing in-
depth monitoring of the system’s state by collecting and measuring system parameters. These
parameters indicate the current state of subsystems by counting the occurrence of particular
events (for example, the number of read operations performed on a disk drive) or monitoring the
state of a critical function (such as whether the cooling fan is operating).
Insight Desktop Agents operate on Compaq Deskpro computers, monitoring functions that
include temperature sensing and disk pre-failure alerting.
Insight Agents provide information to management applications such as Compaq Insight
Manager, and can generate alarm notifications if significant changes occur in the fault or
performance aspects of system operation. Information is delivered to and from the Insight
Agents by the industry-standard Simple Network Management Protocol or SNMP.
Compaq Insight Manager
Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of
your Compaq hardware. In the unlikely event of hardware failures, Compaq Insight Manager
also provides a full complement of remote maintenance and control facilities.
For additional information, refer to the online Compaq Insight Manager User Guide on the
Systems Reference Library CD that accompanied your server.
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4-1
Chapter 4
Connectors, Switches, Jumpers, and LEDs
This chapter provides connector, switch, jumper, and LED information for Compaq
ProLiant 3000 Servers.
Connectors
This section contains information concerning all connectors located on ProLiant 3000 Servers.
Rear Panel Connectors
Figure 4-1 shows the rear panel connectors for ProLiant 3000 Servers. Table 4-1 gives the
corresponding connector descriptions.
1
2
3
4
Figure 4-1. Rear panel connectors
Table 4-1
Rear Panel Connectors
Reference
Description
1
System I/O board rear connectors (See “System I/O Board Connectors” later in this chapter)
2
3
4
SCSI knockouts
AC power cord connector
Netelligent 10/100 TX UTP PCI controller connector (RJ-45)
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4-2 Connectors, Switches, Jumpers, and LEDs
System I/O Board Connectors
Figure 4-2 shows the system I/O board connectors for ProLiant 3000 Servers. Table 4-2 gives
the corresponding connector descriptions.
1
2
3
4
7
6
5
8
9
23
22
10
21
20
19
18
17
16
15
14
13
12
11
Figure 4-2. System I/O board connectors
Table 4-2
System I/O Board Connectors
Reference Connector
Reference
Connector
1
2
3
4
5
6
7
8
9
:
;
<
Video
=
Power Switch
External SCSI
Mouse
>
?
@
A
B
C
D
E
F
G
Power Supply
Integrated Management Display (IMD)
Processor Power Module 2
Diskette Drive
Serial Port B
Serial Port A
Keyboard
CD-ROM Drive
I2O
Parallel/Printer Port
Auxiliary Fan
Processor Power Module 1
CPU Redundant Fan
CPU Fan
SCSI Port 2
SCSI Port 1
I/O Fan
I/O Redundant Fan
Power
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4-3
Switches
This section contains information concerning all internal switches on ProLiant 3000 Servers.
Configuration Switch Settings
Figure 4-3 shows the system I/O board configuration switch location and default setting for
ProLiant 3000 Servers. Table 4-3 gives the system I/O board configuration switch settings.
1 2 3 4 5 6
Figure 4-3. System I/O board configuration switch location and default setting
Table 4-3
System I/O Board Configuration Switch Settings
Switch Function
ON
OFF
1
2
3
4
Video
Integrated video is disabled.
Default. Integrated video is enabled.
Lock Configuration
Configuration cannot be changed.
Default. Configuration can be changed.
Tower configuration.
Rack-to-Tower Conversion Rack-mount configuration.
Diskette Boot Feature
Diskette is enabled for booting,
regardless of configuration.
Default. Diskette boot can be disabled
through System Configuration Utility.
5
6
Power-on Password
Maintenance
Power-on password is defeated.
Default. Power-on password is available.
NVRAM is invalidated; configuration
is lost.
Default. NVRAM is validated; configuration
is not lost.
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4-4 Connectors, Switches, Jumpers, and LEDs
Processor Switch Settings
The following figures and table show the location and default settings of the processor switch for
ProLiant 3000 Servers. There is a different default setting for each processor switch including
the 350 MHz, 400 MHz, 450 MHz, and 500 Mhz processors.
350 MHz
on
1 2 3 4 5 6
Figure 4-4. 350 MHz processor switch location and default setting
400 MHz
on
1 2 3 4 5 6
Figure 4-5. 400 MHz processor switch location and default setting
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4-5
450 MHz
on
1 2 3 4 5 6
Figure 4-6. 450 MHz processor switch location and default settings
500 MHz
on
1 2 3 4 5 6
Figure 4-7. 500 MHz processor switch location and default setting
Table 4-4
Processor Switch Settings
Processor Speed
SW1
SW2
SW3
SW4
SW5
SW6
350 MHz
ON
ON
OFF
OFF
OFF
OFF
400 MHz
450 MHz
500 MHz
ON
ON
ON
OFF
OFF
OFF
ON
ON
ON
OFF
ON
OFF
OFF
OFF
OFF
OFF
OFF
OFF
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4-6 Connectors, Switches, Jumpers, and LEDs
Jumpers
The external battery jumper for ProLiant 3000 Servers is located on the system I/O board.
Figure 4-8 shows the configuration when using an internal battery 1 or an external battery 2.
2
INT.
JUMPER
EXT.
JUMPER
1
Figure 4-8. Battery jumper location and default settings
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4-7
LEDs
This section contains information concerning all service LEDs located on ProLiant 3000
Servers.
Hot-Plug Power Supply LEDs
Each power supply has a status LED and an AC power LED. Figure 4-9 shows the power supply
LEDs for ProLiant 3000 Servers. Table 4-5 gives the corresponding power supply
LED functions.
1
2
Figure 4-9. Power supply LEDs
Table 4-5
Power Supply LEDs
1
Status
Amber
Fault detected in this power supply
Failed self-test
Amber flashing
Green/Amber alternating
Green flashing
Green
Power supply failed to restart after a prolonged fault
Power supply will restart within 20 seconds
No fault detected in this power supply
AC power is connected
2
AC
Green
Power
OFF
No AC power connected
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4-8 Connectors, Switches, Jumpers, and LEDs
Power Switch LED
The power switch LED is located on the front of the server beneath the power switch and
illuminates when the power is on. Figure 4-10 shows the location of the power switch LED for
ProLiant 3000 Servers.
Figure 4-10. Power switch LED
CD-ROM Drive LED
The CD-ROM drive LED is located on the front of the CD-ROM drive near the volume wheel.
The LED illuminates green when the CD-ROM drive is in operation. Figure 4-11 shows the CD-
ROM drive LED location for ProLiant 3000 Servers.
Figure 4-11. CD-ROM Drive LED
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4-9
Diskette Drive
The diskette drive LED is located on the front of the diskette drive, near the bottom left of the
diskette drive slot. The LED illuminates green when the diskette drive is in operation. Figure
4-12 shows the diskette drive LED on ProLiant 3000 Servers.
Figure 4-12. Diskette Drive LED
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4-10 Connectors, Switches, Jumpers, and LEDs
Hot-Plug Hard Drive LEDs
LEDs on each hot-plug hard drive show the operational status of the hard drive. Figure 4-13,
Table 4-6, and Figure 4-14 show the hot-plug hard drive LED locations, functions, and
replacement conditions for ProLiant 3000 Servers.
CAUTION: Replace a hard drive only when the drive LED is amber. Do not
remove a hot-plug drive if the online LED is green.
3
2
1
Figure 4-13. Hot-plug hard drive LED indicators
NOTE: Drive cage may be a different model than illustrated.
Table 4-6
Hot-plug Hard Drive LED Indicators
Indicator
Function
1
Drive access
2
3
Online status
Drive failure
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4-11
Drive
Indicators
OK to remove drive if not part
of fault-tolerant configuration
DO NOT remove drive
DO NOT remove drive
OFF
Online
Drive Access
Drive Failure
Figure 4-14. Hot-Plug hard drive LEDs and replacement conditions
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5-1
Chapter 5
Physical and Operating Specifications
This section provides operating and performance specifications for Compaq ProLiant 3000
Servers and optional hardware.
■
■
■
■
■
■
■
■
■
■
System Unit
Power Supply
Synchronous DRAM (SDRAM) Dual Inline Memory Modules (DIMMS)
Diskette Drive
CD-ROM Drive
Smart Array 3200 Controller
Hot-Plug Wide-Ultra Hard Drives
Hot-Plug Wide Ultra2 Hard Drives
Non-Hot-Plug Wide Ultra2 Hard Drives
Wide-Ultra SCSI Hard Drives
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5-2 Physical and Operating Specifications
System Unit
Table 5-1
System Unit Specifications
U.S.
Metric
Dimensions
Height
20.5 in
52.1 cm
62.2 cm
32.3 cm
34 kg
Depth
24.5 in
Width
12.7 in
Weight (Model 1, U.S.)
Input Requirements
Rated Input Voltage
Rated Input Frequency
Rated Input Current
Power Supply Output Power
Rated Steady-State Power
Maximum Peak Power
Temperature Range
Operating
75 lbs
Low range
100 to 120 V
50 to 60 Hz
8 A
High range
200 to 240 V
50 to 60 Hz
6 A
Low range
500 W
High range
750 W
540 W
780 W
50° to 95°F
10° to 35°C
-30° to 60°C
Non-operating
-20° to 140°F
Relative Humidity (noncondensing)
Operating
20% to 80%
5% to 90%
101.7°F
20% to 80%
5% to 90%
38.7°C
Nonoperating
Maximum Wet Bulb Temperature
Heat Dissipation
2594 BTU/h
3754 BTU/h
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5-3
Power Supply
Table 5-2
Power Supply Specifications
U.S.
Metric
Input Specifications
Nominal Line Voltage
Range Input Line
Frequency Range
Power Factor
100 to 120 VAC
200 to 240 VAC
180 to 270 VAC
47 to 63 Hz
90 to 132 VAC
47 to 63 Hz
0.95
0.95
Input Current
8 A at 100 VAC
6 A at 200 VAC
<150 A at 132 VAC (cold start)
Inrush Current
<150 A at 132 VAC (cold start)
20 ms from zero crossing at 120 VAC
To 104°F and 5,000 ft
To 90°F and 10,000 ft
Holdup Time
20 ms from zero crossing at 240 VAC
To 40°C and 1,524 m
General Specifications
Full Output Rating
Minimum Load
To 32°C and 3,048 m (derate linearly)
1.0 A on + 5 V output
1.0 A on +12 V output
0.5 A on +3.3 V output
1.0 A on + 5 V output
1.0 A on +12 V output
.5 A on +3.3 V output
Ambient Temperature Range
Operating
50° to 104°F
-40° to 149°F
10° to 40°C
-40° to 65°C
Storage
Dielectric Voltage Withstand
Input to Output
3000 VAC/min
1500 VAC/min
3000 VAC/min
1500 VAC/min
Input to Ground
Common and Differential Mode
(superimposed on AC line)
2500V, 1 µs, damped sinusoid 600 V, 10 µs pulse 20% step change in AC input
voltage
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5-4 Physical and Operating Specifications
SDRAM Dual Inline Memory Modules
CAUTION: Use only SDRAM DIMMs of the same size, speed, and manufacturer.
SDRAM DIMMs from other sources may adversely affect data integrity. Power-On
Self-Test (POST) will warn of non-supported SDRAM DIMMs.
Table 5-3
SDRAM DIMM Specifications
Size
16, 32, 64, 128, 256, or 512 MB single DIMM SDRAM
60 ns or faster
Speed
Upgrade Requirement
Bank of one SDRAM DIMM installed or removed at a time
NOTE: Use only 16, 32, 64, 128, 256 or 512 MB; buffered; gold-connector; ECC; 4-K or 8-K refresh rate SDRAM DIMMs.
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5-5
1.44-MB Diskette Drive
Table 5-4
1.44-MB Diskette Drive Specifications
U.S.
Metric
Size
3.5 in
LED Indicators (front panel)
Green
Read/Write Capacity per Diskette (high/low density)
1.44 MB/720 KB
One
Drives Supported
Drive Height
One-third
300 rpm
500 K/250 K
512
Drive Rotation
Transfer Rate bits/sec (high/low)
Bytes/Sector
Sectors/Track (high/low)
Tracks/Side (high/low)
Access Times
18/9
80/80
Track-to-Track (high/low)
Average (high/low)
Settling Time
3 ms/6 ms
169/94 ms
15 ms
Latency Average
100 ms
80/80
Cylinders (high/low)
Read/Write Heads
Two
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5-6 Physical and Operating Specifications
IDE CD-ROM Drive
Table 5-5
IDE CD-ROM Drive Specifications
U.S.
Metric
Dimensions
Height
1.7 in
5.9 in
8.1 in
2.1 lb
42.9 mm
150.1 mm
208.0 mm
950 g
Weight
Depth
Weight
Capacity
Mode 1, 12 cm
Mode 2, 12 cm
Sustained
Access Times
Full Stroke
Random
540 MB
630 MB
150 KB/s
<200 ms
<100 ms
4.0 MB/s
128 KB/s
Bus Rate
Cache/Buffer
Start-up Time
Single
<7 s
<30 s
<4 s
Multisession
Stop Time
Error Rates
Soft Error
Hard Error
Seek Error
-9
10
-12
10
-6
10
Continued
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5-7
IDE CD-ROM Drive Specifications Continued
U.S.
Metric
Laser Parameters
Type
Semiconductor laser GaAlAs
780 +/- 25 nm
Wave Length
Divergence Angle
Output Power
Audio Interface
Line Out Connector
53.5 +/- 1.5 degrees
0.14 mW
RMS Output Voltage
.07 VRMs
S/N Ratio
Channel Separation
THD and Noise
80 dB
65 dB
.01% @ 1kHz
20 to 20 kHz, (+1/-3 dB)
Frequency Response
Digital Audio Out Connector
2 pin digital audio out connector described in the ARAPI Spec., 2.6, Section 11.1 included. This serial digital audio out
conforms to the IEC-958 EIAJ CP-1201 format.
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5-8 Physical and Operating Specifications
Smart Array 3200 Controller
Table 5-6
Smart Array 3200 Controller Specifications
U.S.
Metric
Dimensions
Height
3.9 in
9.9 cm
34.9 cm
1.5 cm
N/A
Length
13.75 in
Thickness (including Array Accelerator)
Total Weight (including Array Accelerator)
0.60 in
N/A
Temperature Range
Operating
50° to 95°F
10° to 35°C
-30° to 60°C
Shipping
-22° to 140°F
Relative Humidity (non condensing)
Operating
20% to 80%
5% to 90%
20% to 80%
5% to 90%
Non-operating
Power Required
+5V
2.6 amp
+12V
20 mA
-12V
20 mA
Heat Dissipated (maximum)
SCSI Channels
13.5 watts
2
Drives Supported (maximum, internal and external)
Data Transfer Method
SCSI Bus Transfer Rate (maximum)
PCI Bus Transfer Rate (maximum)
SCSI Bus Termination
SCSI Port Connectors, internal
SCSI Port Connectors, external
15
32-Bit Bus Master
40 MB/s (20 MHz) per channel
132 MB/s
Required
68-pin Wide-Ultra SCSI
LVD-VHDCI
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5-9
Hot-Plug Wide-Ultra Hard Drives
Table 5-7
Hot-Plug Wide-Ultra Hard Drive Specifications
4.3 GB
7,200
4.3 GB
10,000
9.1 GB
7,200
9.1 GB
10,000
18.2 GB
7,200
Rotational Speed
(rpm)
Logical Capacity (MB)
Height
4293.6
4293.6
9100
9100
18209.8
Inches
1.0
2.5
1.0
2.5
1.0
2.5
1.0
2.5
1.6
4.6
Centimeters
Size
3.5
8.9
3.5
8.9
3.5
8.9
3.5
8.9
3.5
8.9
Centimeters
Interface
Wide-Ultra
SCSI-3
Wide-Ultra
SCSI-3
Wide-Ultra
SCSI-3
Wide-Ultra
SCSI-3
Wide-Ultra
SCSI-3
Transfer Rate
40 MB/s
40 MB/s
40 MB/s
40 MB/s
40 MB/s
Synchronous (Max)
Seek Time
Single Track
Average
0.8 ms
8.8 ms
17.0 ms
0.8 ms
5.4 ms
12.2 ms
1.9 ms
7.5 ms
15.0 ms
1.9 ms
7.5 ms
15.0 ms
0.9 ms
8.0 ms
18.0 ms
Full Stroke
Physical Configuration
Bytes/Sector
512
512
512
512
512
Logical Blocks (in
millions)
8.386
8.386
17.7735
17.7735
35.566
Operating Temperature
Fahrenheit
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
Celsius
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5-10 Physical and Operating Specifications
Hot-Plug Wide-Ultra2 Hard Drives
Table 5-8
Hot-Plug Wide-Ultra2 Hard Drive Specifications
4.3 GB
7,200
4.3 GB
10,000
9.1 GB
7,200
9.1 GB
10,000
Rotational Speed (rpm)
Logical Capacity (MB)
Height
4293.6
4293.6
9100
9100
Inches
1.0
2.5
1.0
2.5
1.0
2.5
1.0
2.5
Centimeters
Size
Inches
3.5
8.9
3.5
8.9
3.5
8.9
3.5
Centimeters
Interface
8.9
Wide Ultra2
SCSI
Wide Ultra2
SCSI
Wide Ultra2
SCSI
Wide Ultra2 SCSI
Transfer Rate
80 MB/s
80 MB/s
80 MB/s
80 MB/s
Synchronous (Max)
Seek Time
Single Track
Average
0.8 ms
8.8 ms
17.0 ms
0.8 ms
5.4 ms
12.2 ms
1.9 ms
7.5 ms
15.0 ms
0.8 ms
5.4 ms
15.0 ms
Full Stroke
Physical Configuration
Bytes/Sector
512
512
512
512
Logical Blocks
(in millions)
8.386
8.386
17.7735
17.7735
Operating Temperature
Fahrenheit
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
Celsius
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5-11
Non-Hot-Plug Wide Ultra2 Hard Drives
Table 5-9
Non-Hot-Plug Wide-Ultra2 Hard Drive Specifications
4.3 GB
7,200
4.3 GB
10,000
9.1 GB
7,200
9.1 GB
10,000
18.2 GB
Rotational Speed (rpm)
Logical Capacity (MB)
Height
10,000
4293.6
4293.6
9100
9100
18209.8
Inches
1.0
2.5
1.0
2.5
1.0
2.5
1.0
2.5
1.6
4.6
Centimeters
Size
Inches
3.5
8.9
3.5
8.9
3.5
8.9
3.5
8.9
3.5
8.9
Centimeters
Interface
Wide Ultra2
SCSI
Wide Ultra2
SCSI
Wide Ultra2
SCSI
Wide Ultra2
SCSI
Wide Ultra2
SCSI
Transfer Rate
80 MB/s
80 MB/s
80 MB/s
80 MB/s
80 MB/s
Synchronous (Max)
Seek Time
Single Track
Average
0.8 ms
8.8 ms
17.0 ms
0.8 ms
5.4 ms
12.2 ms
1.9 ms
7.5 ms
15.0 ms
0.8 ms
5.4 ms
12.2 ms
0.9 ms
5.7 ms
12.2 ms
Full Stroke
Physical Configuration
Bytes/Sector
512
512
512
512
512
Logical Blocks (in millions) 8.386
Operating Temperature
8.386
17.7735
17.7735
35.566
Fahrenheit
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
Celsius
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5-12 Physical and Operating Specifications
Hot-Plug Wide-Ultra SCSI-3 Hard Drives
Table 5-10
Hot-Plug Wide-Ultra SCSI-3 Hard Drive Specifications
4.3 GB
7200
4.3 GB
10,000
9.1 GB
7,200
9.1 GB
10,000
18.2 GB
10,000
18.2 GB
10,000
Rotational Speed (rpm)
Logical Capacity (MB)
Height
4293.6
4293.6
9100
9100
18209.8
18209.8
Inches
1.0
2.5
1.0
2.5
1.0
2.5
1.0
2.5
1.6
4.6
1.6
4.6
Centimeters
Size
Inches
3.5
8.9
3.5
8.9
3.5
8.9
3.5
8.9
3.5
8.9
3.5
Centimeters
Interface
8.9
Wide-Ultra
SCSI-3
Wide-Ultra
SCSI-3
Wide-Ultra
SCSI-3
Wide-Ultra
SCSI-3
Wide-Ultra
SCSI-3
Wide-Ultra SCSI-3
Transfer Rate
40 MB/s
80 MB/s
80 MB/s
80 MB/s
80 MB/s
40 MB/s
Synchronous (Max)
Seek Time
Single Track
Average
0.8 ms
8.8 ms
17.0 ms
0.8 ms
5.4 ms
12.2 ms
1.9 ms
7.9 ms
17.0 ms
0.8 ms
5.4 ms
12.2 ms
0.9 ms
8.0 ms
18.0 ms
0.8 ms
5.7 ms
12.2 ms
Full Stroke
Physical Configuration
Bytes/Sector
512
512
512
512
512
512
Logical Blocks
(in millions)
8.386
8.386
17.7735
17.7735
35.566
35.566
Operating Temperature
Fahrenheit
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
50º to 95º
10º to 35º
Celsius
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Index-1
baffle, fan
part number 1-4
Index
removing 2-17
removing, illustrated 2-17
replacing 2-17
A
battery
AC power cord
connector location 4-1
access panels
installing replacement 2-43
installing replacement, illustrated 2-44
jumper location 4-6
jumper location, illustrated 4-6
part number 1-3
side
part number 1-3
removing 2-12
removing, illustrated 2-12
beeps, during POST 3-4
bezel
replacing 2-12
blank, part number 1-4
front door
top
part number 1-3
removing 2-10
removing, illustrated 2-10
replacing 2-10
part number 1-3
removing 2-7
removing, illustrated 2-7
replacing 2-7
U-channel
part number 1-3
front fixed
part number 1-3
removing 2-8
removing, illustrated 2-8
replacing 2-8
removing 2-11
removing, illustrated 2-11
replacing 2-11
advanced VGA board, test error codes 3-27
Array Configuration Utility, accessing 3-2, 3-3
Array Configuration Utility, executing 3-3
ART (Automatic Revision Tracking), assembly
version 3-62
ASR-2 (Automatic Server Recovery-2)
booting into Compaq Utilities 3-55
booting into operating system 3-58
configuring 3-50
rack-mount
part number 1-3
removing 2-9
removing, illustrated 2-9
replacing 2-9
blank bezel, part number 1-4
blank IMD panel, part number 1-4
blank panel
power supply
default value 3-53
description 3-50
flow chart, illustrated 3-54
for remote and off-site servers 3-53
hardware requirements 3-52
security 3-59
part number 1-4
removing 2-39
removing, illustrated 2-39
replacing 2-39
buns, part number 1-4
timer 3-53
Asset Management, defined 3-66
audible beeps, POST error messages 3-4
audio interface, specifications 5-7
Automatic Data Collection, defined 3-66
Automatic Revision Tracking (ART) See ART
C
cable kit
power, part number 1-4
signal, part number 1-4
cables
CD-ROM, folding and routing 2-28
diskette drive, folding and routing 2-28
IMD extension
B
backplane board
disconnecting 2-13
disconnecting, illustrated 2-13
part number 1-3
part number 1-3
removing 2-40
removing, illustrated 2-40
replacing 2-40
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Index-2
cables Continued
Compaq CDs
SmartStart and Support Software, booting into
SCSI removable media, folding and routing
2-29
3-2
Wide SCSI w/Terminator, part number 1-4
card guide, part number 1-4
carton, part number 1-4
caster mounting support
part number 1-3
SmartStart and Support Software, contents 3-2
System Configuration, booting into 3-2
System Reference Library 3-50
Compaq Download Facility, telephone number viii
Compaq Insight Manager
defined 3-46, 3-66
removing 2-6
removing, illustrated 2-6
replacing 2-6
casters
remote maintenance 3-66
viewing the event list 3-47
Compaq network interface boards, test error codes
3-30
part number 1-3
removing 2-5
removing, illustrated 2-5
replacing 2-5
Compaq SmartStart and Support Software CD,
running utilities from 3-3
components
cautions
chassis, exploded view 1-1
system, exploded view 1-2
Comprehensive Insight Management, defined 3-65
configuration
default switch settings 4-3
locking 4-3
connectors
airflow 2-37
battery handling and disposal 2-43
cables, seating 2-14
definition vii
electrostatic damage 2-2
Erase Utility 3-2
grounding vii
rear panel, illustrated 4-1
system I/O board, description 4-2
system I/O board, illustrated 4-2
console, integrated remote, features 3-53
controllers
hot-plug power supply, replacing 2-38
lithium battery 2-43
memory specifications 5-4
operating unit without covers 2-4
overheating vii, 2-4, 2-37, 2-39
power fluctuations 2-4
power supply cover plate removal 2-37, 2-39
power supply, replacing 2-38
ROM upgrade 3-65
Netelligent
part number 1-3
removing 2-34
removing, illustrated 2-34
replacing 2-33, 2-34
ventilation clearances vii
voltage selection 2-4
CD-ROM drive
Smart Array 3200
part number 1-5
removing 2-33
access speed 5-6
cable folding and routing, illustrated 2-28
capacity 5-6
dimensions 5-6
laser parameters 5-7
location 2-19
removing, illustrated 2-33
replacing 2-33
conversion kit, part number 1-5
correctable memory logs See IML
covers See access panels
Critical Error Log See also IML
defined 3-60
part number 1-4
removing 2-26
messages 3-60
removing, illustrated 2-26
replacing 2-26
specifications 5-6
D
DAAD (Drive Array Advanced Diagnostics)
accessing 3-2, 3-3
test error codes 3-31
chassis components, exploded view 1-1
chassis, part number 1-3
Client Management, defined 3-65
defined 3-34
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Index-3
DAAD (Drive Array Advanced Diagnostics)
DIMMs Continued
Continued
removing, illustrated 2-32
replacing 2-30
shipped standard 2-30
specifications 5-4
diagnostic messages 3-36
starting 3-35
default configuration
messages 3-2
speed 5-4
settings, description 3-2
Diagnose Drive Array utility, accessing 3-17
diagnostics
test error codes 3-20
upgrade combination examples 2-31
upgrade requirements 5-4
diskette drive
accessing 3-18
defined 3-17
diskette 3-17
error codes 3-17
recommended action 3-17
CD-ROM drive 3-31
DAAD messages 3-36
description 3-4
access speed 5-5
cable folding and routing, illustrated 2-28
LED indicators, color 5-5
LED indicators, illustrated 4-9
location 2-19
number supported 5-5
part number 1-4
diskette drive 3-23
hard drive 3-25
hard drive, SCSI 3-31
keyboard 3-21
memory 3-20
modem 3-24
removing 2-27
removing, illustrated 2-27
replacing 2-27
size 5-5
specifications 5-5
test error codes 3-23
NetFlex-2 Controller 3-29
network interface boards, Compaq 3-30
parallel printer 3-21
pointing device 3-34
POST 3-4
diskette, creating diagnostics 3-17
display See Integrated Management Display
display module, part number 1-5
door, front bezel
part number 1-3
removing 2-7
removing, illustrated 2-7
replacing 2-7
processor 3-19
serial device 3-24
Server Manager/R Board 3-32
tape drive 3-26
tape drive, SCSI 3-32
Token Ring controller 3-29
VGA board 3-27
Drive Array Advanced Diagnostics See DAAD
drive array, diagnosing 3-17
drive bay
description 2-19
video board, monochrome 3-23
video display unit 3-22
running 3-18
locations 2-19
locations, illustrated 2-19
drive cage assembly
software 3-17
components 2-20, 2-22
converting from Simplex to Duplex 2-21
part number 1-5
time allowed for access 3-18
DIAGS See diagnostics
dimensions
removing 2-20, 2-22
CD-ROM drive 5-6
hard drive 5-9, 5-10, 5-11, 5-12
system unit 5-2
removing, illustrated 2-20, 2-22
replacing 2-22
Duplex cage, location 2-19
Duplex Enabler board
DIMMs
fault recovery tracking, defined 3-63
installation guidelines 2-30
installation order 2-30
part number 1-4
removing 2-21
replacing 2-21
Duplex Hot-Plug Drive Cage, part number 1-5
removing 2-32
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Index-4
E
error Continued
electrostatic discharge, preventing 2-1
Enabler board
1701-XX, description 3-25
1702, description 3-9
1702-XX, description 3-25
1703, description 3-9
1703-XX, description 3-25
1704, description 3-9
1704-XX, description 3-25
1705, description 3-9
1705-XX, description 3-25
1708-XX, description 3-25
1709-XX, description 3-25
1710-XX, description 3-25
1715-XX, description 3-25
1716-XX, description 3-25
1717-XX, description 3-25
1719-XX, description 3-25
172, description 3-5
172-1, description 3-5
172-2, description 3-5
173, description 3-5
1730, description 3-9
1731, description 3-9
1736-XX, description 3-25
174, description 3-5
Duplex, removing 2-21
Duplex, replacing 2-21
Simplex, removing 2-21
Simplex, replacing 2-21
environmental recovery 3-51
error
101, description 3-4
101-XX, description 3-19
102, description 3-4
103-XX, description 3-19
104, description 3-4
104-XX, description 3-19
105-XX, description 3-19
106-XX, description 3-19
107-XX, description 3-19
108-XX, description 3-19
109-XX, description 3-19
1101-XX, description 3-24
1109-XX, description 3-24
110-XX, description 3-19
111-XX, description 3-19
112-XX, description 3-19
113-XX, description 3-19
114-XX, description 3-19
1151, description 3-8
1740, description 3-9
1741, description 3-9
175, description 3-5
1750, description 3-9
1751, description 3-10
176, description 3-5
1152, description 3-8
116-XX, description 3-19
1201-XX, description 3-24
1202-XX, description 3-24
1203-XX, description 3-24
1204-XX, description 3-24
1206-XX, description 3-24
1210-XX, description 3-24
122-XX, description 3-19
123-XX, description 3-19
1600, description 3-8
1610, description 3-8
1611, description 3-8
1612, description 3-8
1613, description 3-8
1615, description 3-8
1616, description 3-8
162, description 3-5
163, description 3-5
1760, description 3-10
1761, description 3-10
1764, description 3-10
1765, description 3-10
1766, description 3-10
1767, description 3-10
1768, description 3-11
1769, description 3-11
177, description 3-5
1771, description 3-11
1772, description 3-11
1773, description 3-11
1774, description 3-11
1776, description 3-11
1777, description 3-11
1778, description 3-12
1779, description 3-12
178, description 3-5
170, description 3-5
1700-XX, description 3-25
1701, description 3-8
1780, description 3-12
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Index-5
error Continued
error Continued
1781, description 3-12
1782, description 3-12
1784, description 3-12
1785, description 3-12
1786, description 3-12
1787, description 3-13
1788, description 3-13
1789, description 3-14
179, description 3-5
1790, description 3-14
1791, description 3-14
1792, description 3-14
1793, description 3-15
1794, description 3-15
1795, description 3-15
1796, description 3-15
1797, description 3-15
1798, description 3-16
1799, description 3-16
1799-XX, description 3-25
180, description 3-5
1900-XX, description 3-26
1901-XX, description 3-26
1902-XX, description 3-26
1903-XX, description 3-26
1904-XX, description 3-26
1905-XX, description 3-26
1906-XX, description 3-26
199-XX, description 3-19
200-XX, description 3-20
201, description 3-6
215-XX, description 3-20
2402-XX, description 3-27
2403-XX, description 3-27
2404-XX, description 3-27
2405-XX, description 3-27
2406-XX, description 3-27
2407-XX, description 3-27
2408-XX, description 3-27
2409-XX, description 3-27
2410-XX, description 3-27
2411-XX, description 3-27
2412-XX, description 3-27
2414-XX, description 3-27
2416-XX, description 3-27
2417-XX, description 3-27
2418-XX, description 3-27
2419-XX, description 3-28
2420-XX, description 3-28
2421-XX, description 3-28
2422-XX, description 3-28
2423-XX, description 3-28
2424-XX, description 3-28
2425-XX, description 3-28
2431-XX, description 3-28
2432-XX, description 3-28
2448-XX, description 3-28
2451-XX, description 3-28
2456-XX, description 3-28
2458-XX, description 3-28
2468-XX, description 3-28
2477-XX, description 3-28
2480-XX, description 3-28
301, description 3-7
201-XX, description 3-20
202-XX, description 3-20
203, description 3-6
203-XX, description 3-20
204-XX, description 3-20
205, description 3-6
205-XX, description 3-20
206, description 3-6
206-XX, description 3-20
207, description 3-6
301-XX, description 3-21
302-XX, description 3-21
303, description 3-7
303-XX, description 3-21
304, description 3-7
304-XX, description 3-21
401-XX, description 3-21
402, description 3-7
207-XX, description 3-20
208, description 3-6
208-XX, description 3-20
210, description 3-6
210-XX, description 3-20
211, description 3-6
212, description 3-6
402-XX, description 3-21
403-XX, description 3-21
40X, description 3-7
498-XX, description 3-21
501, description 3-7
501-XX, description 3-22
502-XX, description 3-22
503-XX, description 3-22
504-XX, description 3-22
213, description 3-6
214-DC, description 3-6
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Index-6
error Continued
error Continued
505-XX, description 3-22
699-XX, description 3-23
7000-11, description 3-32
7000-12, description 3-32
7000-13, description 3-32
7000-14, description 3-32
7000-15, description 3-32
7000-21, description 3-32
7000-22, description 3-32
7000-23, description 3-32
7000-24, description 3-32
7000-25, description 3-33
7000-26, description 3-33
7000-27, description 3-33
7000-28, description 3-33
7000-33, description 3-33
7000-34, description 3-33
7000-35, description 3-33
7000-41, description 3-33
7000-42, description 3-33
7000-43, description 3-33
7000-44, description 3-33
7000-45, description 3-33
7000-46, description 3-33
7000-51, description 3-33
7000-52, description 3-33
7000-53, description 3-33
7000-54, description 3-33
7000-55, description 3-33
7000-56, description 3-33
7000-57, description 3-33
7000-61, description 3-33
7000-62, description 3-33
7000-78, description 3-33
7000-79, description 3-33
702, description 3-7
506-XX, description 3-22
507-XX, description 3-22
508-XX, description 3-22
509-XX, description 3-22
510-XX, description 3-22
511-XX, description 3-22
512-XX, description 3-22
514-XX, description 3-22
516-XX, description 3-22
6000-XX, description 3-29, 3-30
6001-XX, description 3-29, 3-30
6002-XX, description 3-29, 3-30
600-XX, description 3-23
601, description 3-7
6014-XX, description 3-29, 3-30
6016-XX, description 3-29, 3-30
601-XX, description 3-23
6028-XX, description 3-29, 3-30
6029-XX, description 3-29, 3-30
602-XX, description 3-23
603-XX, description 3-23
604-XX, description 3-23
605, description 3-7
605-XX, description 3-23
606-XX, description 3-23
607-XX, description 3-23
6089-XX, description 3-29, 3-30
608-XX, description 3-23
6090-XX, description 3-30
6091-XX, description 3-30
6092-XX, description 3-30
609-XX, description 3-23
610-XX, description 3-23
6500-XX, description 3-31
6502-XX, description 3-31
6505-XX, description 3-31
6506-XX, description 3-31
6509-XX, description 3-31
6523-XX, description 3-31
6528-XX, description 3-31
6600-XX, description 3-31
6605-XX, description 3-31
6700-XX, description 3-32
6706-XX, description 3-32
6709-XX, description 3-32
6728-XX, description 3-32
694-XX, description 3-23
697-XX, description 3-23
698-XX, description 3-23
703, description 3-8
802-XX, description 3-23
824-XX, description 3-23
8601-XX, description 3-34
Abnormal Program Termination 3-60, 3-61
accelerator board not detected, description 3-36
Accelerator error log, description 3-36
Accelerator parity read errors
n, description 3-36
Accelerator parity write errors
n, description 3-36
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Index-7
error Continued
error Continued
Accelerator status
Configuration signature is zero, description
3-39
Cache was automatically configured during
last controller reset. This can occur when
cacheboard is replaced with one of a
different size., description 3-38
Data in the cache was lost due to some
reason other than the battery being
discharged, description 3-37
Dirty data detected has reached limit. Cache
still enabled, but writes no longer being
posted, description 3-37
Dirty data detected. Unable to write dirty
data to drives, description 3-37
Excessive ECC errors detected in at least one
cache line. As a result, at least on cache
line is no longer in use, description 3-37
Obsolete data sensed at reset, description
3-37
Obsolete data was discarded, description
3-37
Obsolete data was written to drives,
description 3-37
Permanently disabled, description 3-36
Possible data loss in cache, description
3-36
Configuration signature mismatch, description
3-39
Controller communication failure occurred,
description 3-39
Controller detected. NVRAM configuration not
present, description 3-39
Controller firmware needs upgrading (DAAD
Error 102), description 3-39
Controller firmware needs upgrading, description
3-39
Controller is located in special video slot,
description 3-39
Controller is not configured, description 3-39
Controller needs replacing (DAAD Error 102),
description 3-39
Controller needs replacing (DAAD Error 104),
description 3-40
Controller reported POST error. Error Code
x, description 3-40
Controller restarted with a signature of zero,
description 3-40
DAAD recorded errors attempting to access
X, description 3-40
Temporarily disabled, description 3-36
Unrecognized status, description 3-36
Valid data found at reset, description 3-38
Warranty alert, description 3-38
Adapter/NVRAM ID mismatch, description
3-38
ASR-2 detected by ROM 3-60, 3-61
ASR-2 Test Event 3-60, 3-61
Automatic Server Recovery Base Memory Parity
Error 3-60
Automatic Server Recovery Extended Memory
Parity Error 3-60
Automatic Server Recovery Memory Parity Error
3-60
Automatic Server Recovery Reset Limit Reached
3-60
Diagnostic Error 3-60
Disable command issued, description 3-40
Drive (bay) X firmware needs upgrading,
description 3-41
Drive (bay) X has insufficient capacity for its
configuration, description 3-41
Drive (bay) X has invalid M&P stamp,
description 3-41
Drive (bay) X has loose cable, description 3-41
Drive (bay) X is a replacement drive marked OK,
description 3-41
Drive (bay) X is a replacement drive, description
3-41
Drive (bay) X is failed, description 3-41
Drive (bay) X is undergoing drive recovery,
description 3-41
Battery Failing 3-60
Battery X not fully charged, description 3-38
beeps, description 3-16
Board not attached, description 3-38
Caution
Temperature Exceeded 3-60, 3-61
Compatibility port problem detected, description
3-38
Drive (bay) X needs replacing (DAAD Error
102), description 3-40
Drive (bay) X RIS copy mismatch, description
3-41
Drive (bay) X upload code not readable,
description 3-41
Drive (bay) X was inadvertently replaced,
description 3-42
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Index-8
error Continued
error Continued
Drive Monitoring features are unobtainable,
description 3-40
Drive Monitoring is NOT enabled for drive bay
X, description 3-40
Drive time-out occurred on physical drive bay X,
description 3-40
Drive X indicates position Y, description 3-41
Duplicate write memory error, description 3-42
Error Detected On Boot Up 3-60
Error occurred reading RIS copy from drive (bay)
X, description 3-42
NMI - Processor Parity Error 3-61
NMI - Software Generated Interrupt Detected
Error 3-61
No configuration for Accelerator Board,
description 3-44
NVRAM configuration present, controller not
detected, description 3-38
Processor Exception 3-61
Processor Prefailure 3-60
Required System Fan Failure 3-61
SCSI port X, drive ID Y firmware needs
upgrading, description 3-44
Server Manager Failure 3-61
Set configuration command issued, description
3-44
FYI
Drive (bay) X is non-Compaq supplied,
description 3-42
Identify controller data did not match with
NVRAM, description 3-42
Identify logical drive data did not match with
NVRAM, description 3-42
Insufficient adapter resources, description 3-42
Logical drive X failed due to cache error,
description 3-43
Soft Firmware Upgrade required, description
3-44
Threshold for drive (bay) X violated, description
3-44
Threshold violations for drive (bay) X,
description 3-45
Logical Drive X status = FAILED, description
3-43
Unknown disable code, description 3-45
UPS A/C Line Failure Shutdown or Battery Low
3-61
WARNING - Drive Write Cache is enabled on X,
description 3-45
Logical Drive X status = INTERIM
RECOVERY, description 3-43
Logical Drive X status = LOOSE CABLE
DETECTED, description 3-43
Logical Drive X status = NEEDS RECOVER,
description 3-43
Warning bit detected, description 3-45
Wrong Accelerator, description 3-45
error codes See test error codes
event format 3-48
Logical Drive X status = OVERHEATED,
description 3-43
event messages 3-48
Logical Drive X status = OVERHEATING,
description 3-43
events list See also IMD
defined 3-48
Logical Drive X status = RECOVERING,
description 3-43
exploded view
chassis components 1-1
Logical Drive X status = WRONG DRIVE
REPLACED, description 3-44
Loose cable detected - logical drives may be
marked FAILED until corrected, description
3-44
system components 1-2
external battery
installing replacement 2-43
installing replacement, illustrated 2-44
jumper location 4-6
Mirror data miscompare, description 3-44
Mirrored memory location errors, description
3-44
jumper location, illustrated 4-6
part number 1-3
NMI - Automatic Server Recovery Timer
Expiration 3-61
F
fan baffle
NMI - Expansion Board Error 3-61
NMI - Expansion Bus Master Time-Out 3-61
NMI - Expansion Bus Slave Time-Out 3-61
NMI - Fail-Safe Timer Expiration 3-61
NMI - PCI Bus Parity Error 3-61
part number 1-4
removing 2-17
removing, illustrated 2-17
replacing 2-17
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Index-9
fans
baffle, part number 1-4
front
part number 1-3
hood See access panels
hot-plug drive cage, Duplex configuration 2-19
hot-plug drive cage, Simplex configuration 2-19
hot-plug hard drive
removing 2-16
removing, illustrated 2-16
replacing 2-16
capacity 5-9, 5-10, 5-11, 5-12
physical size 5-9, 5-10, 5-11, 5-12
removing 2-23, 2-24
location, illustrated 2-15
rear
removing, illustrated 2-23, 2-24
replacing 2-23, 2-24
part number 1-3
removing 2-18
removing, illustrated 2-18
replacing 2-18
rotational speed 5-9, 5-10, 5-11, 5-12
slot cover, part number 1-4
specifications 5-9, 5-10, 5-11, 5-12
hot-plug power supply
redundant high speed, installing 2-18
redundant high-speed, part number 1-3
floppy drive See diskette drive
flow chart, ASR-2 3-54
front bezel door
LEDs, illustrated 4-7
part number 1-3
removing 2-38
removing, illustrated 2-38
replacing 2-38
part number 1-3
removing 2-7
hot-plug power supply backplane board
part number 1-3
removing, illustrated 2-7, 2-8
replacing 2-7
http://www.compaq.com ix
front fixed bezel
I
part number 1-3
I/O board
removing 2-8
configuration switch
illustrated 4-3
removing, illustrated 2-8
replacing 2-8
settings 4-3
connectors
H
description 4-2
hard drive slot cover, part number 1-4
hard drives
illustrated 4-2
location 4-1
capacity 5-9, 5-10, 5-11, 5-12
hot-plug, specifications 5-9, 5-10, 5-11, 5-12
part number 1-5
external battery jumper location 4-6
external battery jumper location, illustrated 4-6
part number 1-3
physical size 5-9, 5-10, 5-11, 5-12
removing 2-23, 2-24
removing, illustrated 2-23, 2-24
replacing 2-23, 2-24
rotational speed 5-9, 5-10, 5-11, 5-12
test error codes 3-25
removing 2-41
removing, illustrated 2-41
replacing 2-41
I/O slot card guide, part number 1-4
Illustrated Parts Map, part number 1-4
illustrations
hardware kit, part number 1-4
Health Driver, description 3-53
help
access panels
side, removing 2-12
top, removing 2-10
U-channel, removing 2-11
backplane board, removing 2-40
battery, installing replacement 2-44
bezels
additional sources viii
Compaq Authorized Resellers, telephone
numbers ix
Compaq Download Facility viii
Compaq website ix
documentation, additional viii
technical support telephone numbers ix
front door, removing 2-7
front fixed, removing 2-8
rack-mount, removing 2-9
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Index-10
illustrations Continued
illustrations Continued
caster mounting support, removing 2-6
casters, removing 2-5
CD-ROM drive
cable folding and routing 2-28
removing 2-26
chassis components, exploded view 1-1
DIMMs
removable media devices 2-25
removable media devices, removing 2-26
removable media panel 2-25
SCSI drive, cable folding and routing 2-29
side access panel, removing 2-12
Simplex board, removing 2-21
Smart Array 3200 Controller, removing 2-33
system components, exploded view 1-2
system I/O board
removing 2-32
diskette drive
cable folding and routing 2-28
removing 2-27
configuration switch, location 4-3
connectors 4-2
diskette drive LED 4-9
removing 2-41
door, front bezel, removing 2-7
drive bay locations 2-19
drive cage assembly, removing 2-20, 2-22
external battery jumper location 4-6
fan
top access panel, removing 2-10
U-channel access panel, removing 2-11
IMD
description viii
events list, defined 3-48
function 3-46
front, removing 2-16
locations 2-15
panel, part number 1-4
rear, removing 2-18
part number 1-3
fan baffle, removing 2-17
front bezel door, removing 2-7
front fixed bezel, removing 2-8
hard drive, removing 2-23, 2-24
hot-plug hard drive, removing 2-23, 2-24
hot-plug power supply, LEDs 4-7
hot-plug power supply, removing 2-38
I/O board
removing 2-13
removing, illustrated 2-14
replacing 2-14
IMD extension cable
disconnecting 2-13
disconnecting, illustrated 2-13
part number 1-3
IML (Integrated Management Log) See also critical
error log
external battery jumper location 4-6
removing 2-41
accessing from Compaq Insight Manager 3-46
defined 3-46
viewing 3-46
IMD (Integrated Management Display) 2-14
IMD extension cable 2-13
locking caster mounting support, removing 2-6
locking casters, removing 2-5
memory
from Compaq Survey Utility 3-47
from IML management utility 3-47
on IMD 3-46
removing 2-32
Insight Agents, defined 3-66
insight management
Netelligent controller, removing 2-34
power backplane board, removing 2-40
power supply
agents 3-66
features 3-65
blank panel, removing 2-39
LEDs 4-7
removing 2-38
software architecture 3-66
Insight Manager See Compaq Insight Manager
Inspect Computer utility, accessing 3-17
Integrated Management Display See IMD
Integrated Management Log See IML
integrated management, features 3-50
integrated remote console
defined 3-53
power switch 2-42
power switch LEDs 4-8
processor board, removing 2-35
processor power module 2-36
processor switch settings 4-4, 4-5
processor, removing 2-35
rack-mount bezel, removing 2-9
rear panel connectors 4-1
features 3-53
Integration Management, defined 3-65
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Index-11
IP/IPX
setting after enabling ASR 3-58
using network features 3-52
memory Continued
upgrade combination examples 2-31
upgrade requirements 5-4
memory board, part number 1-5
memory module, part numbers 1-4
messages See also test error codes
critical error log 3-60
J
jumper
external battery 4-6
external battery, illustrated 4-6
DAAD diagnostic 3-36
event 3-48
miscellaneous
hardware kit, part number 1-4
power cable kit, part number 1-4
signal cable kit, part number 1-4
modem
K
keyboard
part number 1-4
test error codes 3-21
communications, test error codes 3-24
when used with ASR-2 3-52
L
monochrome video board, test error codes 3-23
laser parameters, CD-ROM drive 5-7
LEDs
N
hot-plug power supply 4-7
power switch 4-8
lights See LEDs
Netelligent controller
part number 1-3
removing 2-34
removing, illustrated 2-34
replacing 2-33, 2-34
locking casters
mounting support
removing 2-6
removing, illustrated 2-6
replacing 2-6
part number 1-3
RJ-45 connector location 4-1
Netelligent Management, defined 3-65
NetFlex-2 controller, test error codes 3-29
network interface fault recovery, defined 3-63
removing 2-5
removing, illustrated 2-5
replacing 2-5
O
operating specifications 5-1
operating system, booting into 3-58
option board retainer, part number 1-5
optional hardware, specifications 5-1
M
Maintenance and Service Guide, part number 1-4
mass storage devices
location 2-19
maximum number supported 2-19
memory
P
packing materials, part number 1-4
pager
booting Compaq Utilities from 3-56
settings, description 3-56
panels
fault recovery tracking, defined 3-63
installation guidelines 2-30
installation order 2-30
maximum supported 2-30
removing 2-32
removing, illustrated 2-32
replacing 2-30
specifications 5-4
IMD, part number 1-4
removable media
part number 1-3
removing 2-25
removing, illustrated 2-25
speed 5-4
standard (shipped with unit) 2-30
test error codes 3-20
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
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Index-12
panels Continued
part numbers Continued
side access
hot-plug power supply backplane board 1-3
I/O slot card guide 1-4
Illustrated Parts Map 1-4
IMD (Integrated Management Display) 1-3
IMD extension cable 1-3
IMD panel 1-4
part number 1-3
removing 2-12
removing, illustrated 2-12
replacing 2-12
top access
part number 1-3
keyboard 1-4
removing 2-10
locking casters 1-3
removing, illustrated 2-10
replacing 2-10
Maintenance and Service Guide 1-4
memory board 1-5
U-channel access
memory modules 1-4
part number 1-3
removing 2-11
removing, illustrated 2-11
replacing 2-11
Netelligent controller 1-3
option board retainer 1-5
power cable kit 1-4
power module 1-3
parallel printer, test error codes 3-21
part numbers
power supply 1-3
power supply backplane board 1-3
power supply blank panel 1-4
processor board 1-5
access panels
side 1-3
top 1-3
U-channel 1-3
air baffle 1-4
battery 1-3
processor power module 1-3
processor, 450/100 MHz 1-5
processor, 500/100 MHz 1-3
rack-mount bezel 1-3
bezel, blank 1-4
bezel, fixed front 1-3
bezel, rack-mount 1-3
blank IMD panel 1-4
buns 1-4
removable media panel 1-3
return kit 1-4
SCSI Duplex Hot-Plug Drive Cage 1-5
SCSI Simplex Hot-Plug drive cage 1-3
signal cable kit 1-4
card guide 1-4
slot card guide 1-4
carton 1-4
slot cover 1-4
caster mounting support 1-3
casters, locking 1-3
CD-ROM drive w/tray 1-4
chassis 1-3
Smart Array 3200 Controller 1-5
system I/O board w/subpan 1-3
tower-to-rack conversion kit 1-5
Ultra2 drive cage 1-5
conversion kit 1-5
DIMMs 1-4
Wide SCSI Cable w/Terminator 1-4
parts See also part numbers
handling 2-1
diskette drive 1-4
display module 1-5
drive cage, Ultra2 1-5
fan air baffle 1-4
fans
storing 2-1
transporting 2-1
Performance Management, defined 3-65
performance specifications 5-1
physical specifications 5-1
pointing device interface, test error codes 3-34
POST (Power-On Self Test)
beeps 3-4
defined 3-4
error messages 3-4
power backplane board
front 1-3
rear 1-3
redundant high-speed 1-3
front bezel door 1-3
front bezel, fixed 1-3
hard drive slot cover 1-4
hard drives w/tray 1-5
hardware kit 1-4
hot-plug hard drive slot cover 1-4
part number 1-3
removing 2-40
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Index-13
power backplane board Continued
removing, illustrated 2-40
replacing 2-40
power cord, connector location 4-1
power module
R
rack warnings 2-3
rack-mount bezel
part number 1-3
removing 2-9
part number 1-3
removing, illustrated 2-9
replacing 2-9
rack-to-tower conversion, switch settings 4-3
rapid recovery services 3-50
rear fans
removing 2-36
removing, illustrated 2-36
replacing 2-36
power supply
blank panel
part number 1-3
removing 2-18
part number 1-4
removing 2-39
removing, illustrated 2-18
replacing 2-18
removing, illustrated 2-39
replacing 2-39
rear panel connectors, illustrated 4-1
recovery
LEDs, illustrated 4-7
part number 1-3
removing 2-38
removing, illustrated 2-38
replacing 2-38
attended 3-51
automatic 3-50
environmental 3-51
from software error 3-51
rapid recovery services 3-50
unattended 3-51
specifications 5-3
power switch
LEDs, illustrated 4-8
removing 2-42
removing, illustrated 2-42
replacing 2-42
Remote Management, defined 3-66
remote service features, defined 3-64
Remote Utilities, accessing 3-17
removable media area
drives supported 2-19
removing drive from 2-26
removing drive from, illustrated 2-26
replacing drive 2-26
Power-On Self-Test See POST
power-on-password, defeating 4-3
preparation procedures 2-2
processor
part number 1-3, 1-5
removing 2-35
removing, illustrated 2-35
test error codes 3-19
processor board
removable media devices, illustrated 2-25
removable media panel
part number 1-3
removing 2-25
removing, illustrated 2-25
removal and replacement procedure preparation
2-2
removing 2-35
removing, illustrated 2-35
processor board w/tray, part number 1-5
processor power module
part number 1-3
replacement battery
installing 2-43
installing, illustrated 2-44
part number 1-3
removing 2-36
removing, illustrated 2-36
replacing 2-36
retainer, option board, part number 1-5
return kit, part number 1-4
revision history table
processor switch settings
illustrated 4-4, 4-5
table 4-5
accessing 3-62
defined 3-62
format 3-62
RJ-45 connector location 4-1
ROM, upgrading 3-65
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
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Index-14
ROMPaq
specifications
Firmware Upgrade Utility, accessing 3-2, 3-3
ROM upgrade procedure 3-65
CD-ROM drive 5-6
diskette drive 5-5
hard drive, hot-plug 5-9, 5-10, 5-11, 5-12
operating 5-1
optional hardware 5-1
performance 5-1
S
SCSI
cable folding and routing, illustrated 2-29
physical 5-1
Duplex Hot-Plug Drive Cage, part number 1-5
Simplex Hot-Plug drive cage, part number 1-3
tape drive, test error codes 3-32
SCSI hard drive, test error codes 3-31
SDRAM See DIMMs
security, ASR-2 3-59
serial, test error codes 3-24
server
power supply 5-3
system unit 5-2
storage automatic reconstruction, defined 3-63
storage fault recovery tracking, defined 3-63
switches
diskette boot feature, settings 4-3
lock configuration, settings 4-3
maintenance, settings 4-3
power
health logs 3-59
recovery
removing 2-42
removing, illustrated 2-42
replacing 2-42
attended 3-51
automatic 3-50
automatic, after failure 3-51
from software error 3-51
unattended 3-51
power-on password, settings 4-3
processor, settings 4-5
rack-to-tower conversion, settings 4-3
system I/O board configuration, settings 4-3
video, settings 4-3
remote management features, defined 3-64
remote service features, defined 3-64
Server Manager/R board, test error codes 3-32
server warnings 2-4
switchessystemI/Oboardconfiguration,illustrated
4-3
servicing unit, preparation procedures 2-2
shipping materials, part number 1-4
side access panel
symbols
definitions vii
examples vii
used in equipment 2-2
used in text vii
part number 1-3
removing 2-12
removing, illustrated 2-12
replacing 2-12
Simplex cage, location 2-19
Simplex Enabler board
system components, exploded view 1-2
System Configuration Utility
executing 3-3
System Configuration Utility, accessing 3-2, 3-3
System Configuration Utility, main menu 3-17
system I/O board
removing 2-21
removing, illustrated 2-21
replacing 2-21
configuration switch, illustrated 4-3
configuration switch, settings 4-3
connector location 4-1
connectors, illustrated 4-2
removing 2-41
Simplex Hot-Plug drive cage, part number 1-3
Simplex to Duplex conversion 2-21
slot card guide, part number 1-4
slot cover, part number 1-4
Smart Array 3200 Controller
part number 1-5
removing 2-33
SmartStart and Support Software CD-ROM, running
utilities 3-2
removing, illustrated 2-41
replacing 2-41
w/subpan, part number 1-3
system unit
dimensions 5-2
software error, recovery from 3-51
spare parts, description 1-3
specifications 5-2
weight 5-2
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Index-15
systems reference library, SmartStart and Support
Software CD-ROM 3-50
U
U-channel access panel
part number 1-3
T
removing 2-11
tape drive, removing 2-26
tape drive, test error codes 3-26, 3-32
technical support
removing, illustrated 2-11
replacing 2-11
Ultra2 drive cage, part number 1-5
Upgrade Firmware utility, accessing 3-17
utilities
Compaq website address ix
telephone numbers ix
telephone numbers
Array Configuration, accessing 3-2
Array Configuration, executing 3-3
Compaq
Compaq Authorized Resellers ix
Compaq Download Facility viii
technical support ix
accessing from system partition 3-3
configuring server to start 3-52
running on IPX network 3-52
running remotely 3-52
Test Computer utility, accessing 3-17
test error codes
advanced VGA board 3-27
Compaq network interface boards 3-30
diskette drive 3-23
fixed disk drive 3-25
hard drive 3-25
System Reference Library 3-50
Compaq Insight Manager 3-65
creating diskette version 3-3
Diagnose Drive Array, accessing 3-17
Diagnostics
keyboard 3-21
memory 3-20
accessing 3-18
modem communications 3-24
monochrome video board 3-23
NetFlex-2 controller 3-29
parallel printer 3-21
running 3-18
Drive Array Advanced Diagnostics, accessing
3-2
Erase Utility, caution 3-2
pointing device interface 3-34
POST error messages 3-4
procedure 3-17
processor 3-19
SCSI hard drive 3-31
SCSI tape drive 3-32
SCSI/IDE CD-ROM drive 3-31
serial 3-24
server manager/R board 3-32
tape drive 3-26, 3-32
Firmware Upgrade, accessing 3-3
Health Driver 3-53
IML Management Utility, defined 3-47
Inspect Computer, accessing 3-17
Remote Utilities, accessing 3-17
ROMPaq Firmware Upgrade, accessing 3-2
running from diskette 3-3
running from the Compaq SmartStart and
Support Software CD 3-3
starting from ASR-2 3-55
Token Ring controller 3-29
video display 3-22
text, symbols used in vii
Token Ring controller, test error codes 3-29
tools, recommended for servicing 2-1
top access panel
Survey, defined 3-47
System Configuration Utility, booting from pager
3-56
System Configuration, accessing 3-2
System Configuration, executing 3-3
Test Computer, accessing 3-17
Upgrade Firmware, accessing 3-17
part number 1-3
removing 2-10
removing, illustrated 2-10
replacing 2-10
tower-to-rack conversion kit, part number 1-5
V
video
disabling integrated 4-3
display unit, test error codes 3-22
monochrome board, test error codes 3-23
Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide
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Index-16
W
warnings
battery handling and disposal 2-43
CD-ROM drive 2-2
component level repairs viii
definition vii
electrical shock vii, viii, 2-2, 2-38
equipment damage viii, 2-2, 2-3, 2-38
grounding viii, 2-4
hazardous energy levels vii, viii
hot surfaces 2-2, 2-4, 2-10, 2-12
improper repairs vii
installing options 2-3
laser 2-2
network interface connection 2-2
personal injury vii, viii, 2-2, 2-3, 2-4, 2-10, 2-12
rack loading 2-3
rack stability 2-2, 2-3
removing power from unit 2-4
removing server from rack 2-2
server damage 2-4
unloading server from rack 2-4
weight, CD-ROM drive 5-6
weight, system unit 5-2
Wide SCSI cable w/terminator, part number 1-4
Workstation Management, defined 3-65
wrist strap, using 2-1
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