About this Guide
This preface describes who should read the Cisco 6500/7600 Series Manager User Guide, how it is
organized, and its document conventions.
Audience
This guide is written as a technical resource for network managers, system administrators (the people
responsible for managing the network), network analysts (those who configure the network), and
operators.
It is assumed that you have a basic understanding of network design, operation, and terminology, and
that you are familiar with your own network configurations. It is also assumed that you have a basic
familiarity with UNIX and have read and understood the Cisco Element Management Framework User
Guide.
Organization
This guide is organized as follows:
Chapter
Title
Description
Chapter 1 Product Overview
Provides a context for the
Cisco 6500/7600 Series Manager.
Chapter 2 Basic Concepts
Describes basic concepts of the Cisco
Element Management Framework
(CEMF) and the concepts of network
and service management associated
with the C65/76M using CEMF.
Chapter 3 Getting Started
Describes the order of the tasks you
should perform to get started with the
C65/76M software.
Chapter 4 Deploying the C65/76M
Describes the deployment and
commissioning process for the
C65/76M.
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About this Guide
Conventions and Terminology
For information about MIBs, refer to this URL:
Conventions and Terminology
This publication uses the following conventions:
Convention
Description
boldface font
Commands and keywords are in boldface. Names of
onscreen elements that you click or select are in
boldface. When describing user actions, keystrokes are
in boldface.
italic font
[ ]
Arguments for which you supply values are in italics.
Elements in square brackets are optional.
{ x | y | z }
Alternative keywords are grouped in braces and
separated by vertical bars.
[ x | y | z ]
string
Optional alternative keywords are grouped in brackets
and separated by vertical bars.
A nonquoted set of characters. Do not use quotation
marks around the string or the string will include the
quotation marks.
screen font
Terminal sessions and information the system displays
are in screen font.
boldface screen
Information you must enter is in boldface screenfont.
font
italic screen font
Arguments for which you supply values are in italic
screen font.
^
The symbol ^ represents the key labeled Control—for
example, the key combination ^D in a screen display
means hold down the Control key while you press the D
key.
< >
Nonprinting characters, such as passwords are in angle
brackets.
Notes use the following conventions:
Note
Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.
The Cisco EMF software supports a three-button mouse. The buttons are configured as follows:
•
•
•
Left button—Selects objects and activates controls.
Middle button—Adjusts a selected group of objects, adding to or deselecting part of the group.
Right button—Displays and selects from menus.
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Obtaining Documentation
This guide uses the following conventions and terminology:
•
pointer—Indicates where the mouse action is to occur.
•
•
•
•
•
select—To push and hold down the left mouse button.
release—To let up on a mouse button to initiate an action.
click—To select and release a mouse button without moving the pointer.
double-click—To click a mouse button twice quickly without moving the pointer.
drag—To move the pointer by sliding the mouse with one or more buttons selected.
In situations that allow more than one item to be selected from a list simultaneously, the following
actions are supported:
•
To select a single item in a list, click on the entry. Clicking a second time on a previously selected
entry deselects it.
•
To select a contiguous block of items, click on the first entry; then, without releasing the mouse
button, drag to the last desired entry and release. (A subsequent click anywhere on the screen
deselects all previous selections.)
•
•
To extend a currently selected block, hold the Shift key down and click on the entry at the end of
the group to be added.
To add a noncontiguous entry to the selection group, hold down the Ctrl (Control) key and click on
the entry to be added.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may
be more current than printed documentation. The CD-ROM package is available as a single unit or
through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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Obtaining Documentation
•
•
•
Registered Cisco Direct Customers can order Cisco product documentation from the Networking
Products MarketPlace:
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North
America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments
electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you
complete the form, print it out and fax it to Cisco at 408 527-0730.
To submit your comments by mail, use the response card behind the front cover of your document, or
write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may
be more current than printed documentation. The CD-ROM package is available as a single unit or
through an annual subscription.
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Obtaining Technical Assistance
Ordering Documentation
You can order Cisco documentation in these ways:
•
•
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Networking Products MarketPlace:
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere
in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click
the Fax or Email option in the “Leave Feedback” section at the bottom of the page.
You can submit your comments by mail by using the response card behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain online documentation, troubleshooting tips, and sample configurations from online tools by using
the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access
to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information, networking solutions, services, programs, and resources at any time, from
anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a
broad range of features and services to help you with these tasks:
•
•
•
Streamline business processes and improve productivity
Resolve technical issues with online support
Download and test software packages
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Obtaining Technical Assistance
•
•
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self-register on Cisco.com. To access
Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance
with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC
Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
•
•
•
•
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time.
The site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a
Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or
password, go to this URL to register:
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco
TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC
Web Site.
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Obtaining Technical Assistance
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). When you call the center, please have available your service agreement
number and your product serial number.
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