Cisco Systems Network Card WS SVC CMM User Manual

Catalyst 6500 Series Switch and  
Cisco 7600 Series Router CMM  
Installation and Verification Note  
Product Number: WS-SVC-CMM  
This publication contains the procedures for installing and configuring the Catalyst 6500 series switch  
and Cisco 7600 series router Communication Media Module (CMM). Installation and configuration  
procedures are provided for the following CMM port adapters:  
6-port T1 port adapter (WS-SVC-CMM-6T1)  
6-port E1 port adapter (WS-SVC-CMM-6E1)  
24-port FXS port adapter (WS-SVC-CMM-24FXS)  
128-port ad-hoc conferencing and transcoding (ACT) port adapter (WS-SVC-CMM-ACT)  
Note  
Note  
Except where specifically differentiated, the term “Catalyst 6500 series switches” includes both Catalyst 6500  
series switches and Catalyst 6000 series switches.  
Throughout this publication, except where specifically differentiated, the term supervisor engine refers  
to Supervisor Engine 1, Supervisor Engine 2, and Supervisor Engine 720. Additionally, the term  
Multilayer Switch Feature Card (MSFC) refers to MSFC, MSFC2, and MSFC3.  
Co rp o ra t e He a d q u a rt e rs :  
Cis c o S ys t e m s , In c ., 1 7 0 We s t Ta s m a n Drive , S a n J o s e , CA 9 5 1 3 4 -1 7 0 6 US A  
Copyright © 2001–2005 Cisco System s, Inc. All rights reserved.  
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Front Panel Descriptions  
Port adapter slots—Figure 1 shows the E1 port adapter in the left and middle slots, with a blank filler  
plate in the right slot.  
REAR MODULE STATUS LED—Table 2 describes the REAR MODULE STATUS LED operation.  
Note  
For information on the supervisor engine LEDs, refer to the Catalyst 6500 Series Switch Supervisor  
Engine Guide at this URL:  
Figure 1  
CMM Front Panel Features  
Interface Module slots  
WS-SVC-CMM  
WS-SVC-CMM-6E1  
0
WS-SVC-CMM-6E1  
0
1
2
3
4
5
1
2
3
4
5
Communication Media Module  
6-Port E1 Interface Port Adapter.  
6-Port E1 Interface Port Adapter.  
STATUS LED  
REAR MODULE STATUS LED  
Table 1  
CMM STATUS LED  
Color  
Description  
Off  
The module is waiting for the supervisor engine to grant power.  
The module is not online.  
The module is not receiving power, which could be caused by the following:  
Power is not available to the module.  
Module temperature is over the limit1.  
Red  
The module is released from reset by the supervisor engine and is booting.  
If the boot code fails to execute, the LED stays red after power up.  
Orange  
The module is initializing hardware or communicating with the supervisor  
engine.  
A fault occurred during the initialization sequence.  
If the module fails to download its Field Programmable Gate Arrays (FPGAs)  
on startup, it continues initializing and is granted module online status from  
the supervisor engine, but the LED stays orange.  
If the module is not granted module online status from the supervisor engine,  
the LED stays orange. This problem could be caused by the supervisor engine  
detecting a failure in an external loopback test that it issued to the module.  
Green  
The module is operational; the supervisor engine has granted module online  
status.  
1. Enter the show environment temperature mod command to display the temperature of each of the four sensors on the  
module.  
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Front Panel Descriptions  
Table 2  
CMM Rear Module STATUS LED  
Color  
Description  
Green  
Red  
Port adapter in slot 4 is up and operational.  
Port adapter in slot 4 is shut down.  
No light  
Slot 4 port adapter is not located by the system.  
6-Port T1 and E1 Port Adapters  
The front panel features of the 6-port T1 and E1 port adapters are as follows:  
Receive port LEDs—The LEDs on the front panel indicate the status of each T1 and E1 interface.  
Table 3 describes the receive port LED operation.  
for details.  
Figure 2 shows the front panels of the 6-port T1 and E1 port adapters.  
Figure 2  
6-Port T1 and E1 Port Adapter Front Panel Features  
Receive port LEDs  
Receive port LEDs  
WS-SVC-CMM-6T1  
0
WS-SVC-CMM-6E1  
1
2
3
4
5
0
1
2
3
4
5
6-Port T1 Interface Port Adapter  
6-Port E1 Interface Port Adapter  
RJ-45 connectors  
RJ-45 connectors  
Table 3  
6-Port T1 and E1 Port Adapters Receive Port LEDs  
Color  
Green  
Red  
Description  
T1/E1 interface is operational.  
T1/E1 receive alarm.  
T1/E1 remote alarm.  
Yellow  
Off  
T1/E1 interface has been administratively shut down, or there is no  
power.  
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Front Panel Descriptions  
24-Port FXS Port Adapter  
The front panel features of the 24-port FXS port adapter are as follows:  
Receive port LEDs—The LEDs on the front panel indicate the status of each FXS interface. Table 4  
describes the receive port LED operation.  
for details.  
Warning  
If the symbol of suitability with an overlaid cross appears above a port, you must not connect the  
port to a public network that follows the European Union standards. Connecting the port to this type  
of public network can cause severe personal injury or can damage the unit. Statement 1031  
Figure 3 shows the front panel of the 24-port FXS port adapter.  
Figure 3  
24-Port FXS Port Adapter Front Panel Features  
Receive port LEDs  
WS-SVC-CMM-24FXS  
FXS Interface Board Adapter  
RJ-21 connector  
Table 4  
24-Port FXS Port Adapter Receive Port LEDs  
Color  
Green  
Off  
Description  
Port is off-hook or ringing.  
Port is not active (connected device on-hook) or is disabled through  
the CLI.  
Ad-Hoc Conferencing and Transcoding Port Adapter  
The front panel features of the ad-hoc conferencing and transcoding port adapter are shown in Figure 4,  
and the STATUS LED is described in Table 5.  
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Requirements  
Figure 4  
Ad-hoc Conferencing and Transcoding Port Adapter Front Panel Features  
WS-SVC-CMM-ACT  
Ad-hoc Conferencing and Transcoding Port Adapter  
Table 5  
Ad-hoc Conferencing and Transcoding Port Adapter STATUS LED  
Color  
Green  
Red  
Description  
Port adapter is up and operational.  
Port adapter is shut down.  
Port adapter is not located by the system.  
Off  
Requirements  
These sections describe the hardware and software requirements:  
Hardware Requirements  
The hardware requirements for the CMM are as follows:  
Catalyst 6500 series switch.  
Cisco 7600 series router.  
A Supervisor Engine 1, Supervisor Engine 2, or Supervisor Engine 720—The supervisor engine can have  
an MSFC, MSFC2, or MSFC3, but the CMM does not require one for configuration or operation.  
Port adapters—You can install up to three T1, E1, or FXS port adapters into slots 1 through 3 on the  
CMM base module.  
You can install up to four ACT port adapters into the CMM base module. (The internally located  
slot 4 is reserved for the ACT port adapter.)  
Note  
You cannot mix T1 port adapters with E1 port adapters, but any other combination of port  
adapters is supported.  
CMM module blank filler plate (WS-SVC-CMM-BLANK) for unused port adapter slots.  
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Safety Overview  
Software Requirements  
For software requirements, refer to the Release Notes for the Cisco Catalyst 6500 Series and the Cisco  
7600 Series Communication Media Module at this URL:  
Safety Overview  
Throughout this publication, safety warnings appear in procedures that, if performed incorrectly, can  
harm you. A warning symbol precedes each warning statement.  
Warning  
IMPORTANT SAFETY INSTRUCTIONS  
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you  
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar  
with standard practices for preventing accidents. Use the statement number provided at the end of  
each warning to locate its translation in the translated safety warnings that accompanied this  
device. Statement 1071  
SAVE THESE INSTRUCTIONS  
Warning  
Warning  
Ultimate disposal of this product should be handled according to all national laws and regulations.  
Statement 1040  
Only trained and qualified personnel should be allowed to install, replace, or service this equipment.  
Statement 1030  
Warning  
If the symbol of suitability with an overlaid cross appears above a port, you must not connect the  
port to a public network that follows the European Union standards. Connecting the port to this type  
of public network can cause severe personal injury or can damage the unit. Statement 1031  
Warning  
Warning  
During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly  
touch the backplane with your hand or any metal tool, or you could shock yourself. Statement 94  
Invisible laser radiation may be emitted from disconnected fibers or connectors. Do not stare into  
beams or view directly with optical instruments. Statement 1051  
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Safety Overview  
Warning  
Blank faceplates and cover panels serve three important functions: they prevent exposure to  
hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI)  
that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not  
operate the system unless all cards, faceplates, front covers, and rear covers are in place.  
Statement 1029  
Warning  
Warning  
Warning  
Warning  
Warning  
Warning  
Hazardous voltage or energy is present on the backplane when the system is operating. Use caution  
when servicing. Statement 1034  
Before opening the unit, disconnect the telephone-network cables to avoid contact with  
telephone-network voltages. Statement 1041  
Do not work on the system or connect or disconnect cables during periods of lightning activity.  
Statement 1001  
Never install telephone jacks in wet locations unless the jack is specifically designed for  
wet locations. Statement 1036  
Never touch uninsulated telephone wires or terminals unless the telephone line has been  
disconnected at the network interface. Statement 1037  
Hazardous network voltages are present in WAN ports regardless of whether power to the unit is OFF  
or ON. To avoid electric shock, use caution when working near WAN ports. When detaching cables,  
detach the end away from the unit first. Statement 1026  
Warning  
Warning  
To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network  
voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some  
LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Statement 1021  
To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Statement 1023  
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Required Tools  
Required Tools  
Warning  
Only trained and qualified personnel should be allowed to install, replace, or service this equipment.  
Statement 1030  
These tools are required to remove and replace the CMM and port adapters:  
Flat-blade screwdriver (for CMM)  
Number 1 Phillips screwdriver (for the screws and standoffs)  
Antistatic mat or foam pad  
Your own ESD-prevention equipment or the disposable grounding wrist strap that is included with  
all upgrade kits, field-replaceable units (FRUs), and spares  
Whenever you handle a module, always use a wrist strap or other grounding device to prevent  
electrostatic discharge (ESD). For information on preventing ESD, refer to the “Preventing ESD” section  
of the Regulatory Compliance and Safety Information publication.  
Installing and Removing the CMM  
This section describes the procedures for installing and removing the CMM:  
Installing the CMM  
This section describes how to install the CMM into the Catalyst 6500 series switch or the Cisco 7600  
series router.  
Note  
All modules, including the supervisor engine (if you have redundant supervisor engines), support hot  
swapping. You can add, replace, or remove modules without interrupting the system power or causing  
other software or interfaces to shut down. For more information about hot-swapping modules, refer to  
the Catalyst 6500 Series Switch Module Installation Guide.  
Warning  
During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly  
touch the backplane with your hand or any metal tool, or you could shock yourself. Statement 94  
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Installing and Removing the CMM  
To install the CMM into the Catalyst 6500 series switch or the Cisco 7600 series router, perform these  
steps:  
Step 1  
Step 2  
Step 3  
Make sure that you take the necessary precautions to prevent ESD damage.  
Choose a slot for the CMM.  
Verify that there is enough clearance to accommodate any interface equipment that you will connect  
directly to the module ports. If possible, place modules between empty slots that contain only module  
filler plates.  
Step 4  
Verify that the captive installation screws are tightened on all modules that are installed in the chassis.  
This action ensures that the EMI gaskets on all modules are fully compressed to maximize the opening  
space for the replacement module.  
Note  
If the captive installation screws are loose, the EMI gaskets on the installed modules will push  
adjacent modules toward the open slot, reducing the opening size and making it difficult to  
install the replacement module.  
Step 5  
Remove the module filler plate by removing the two Phillips pan-head screws from the filler plate. (To  
remove a module, refer to the “Removing the CMM” section on page 16.)  
Step 6  
Step 7  
Fully open both ejector levers on the new or replacement module. (See Figure 5.)  
Depending on the orientation of the slots in the chassis (horizontal or vertical), perform one of the  
following sets of substeps:  
Horizontal slots  
a. Position the module in the slot. Make sure that you align the sides of the module carrier with the slot  
guides on each side of the slot. (See Figure 5.)  
a. Carefully slide the module into the slot until the EMI gasket along the top edge of the module makes  
contact with the module in the slot above it and both ejector levers have closed to approximately  
45 degrees with respect to the module faceplate. (See Figure 6.)  
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Installing and Removing the CMM  
Figure 5  
Positioning the Module in a Horizontal Slot Chassis  
Insert module  
between slot guides  
EMI gasket  
3
4
5
6
5
WS-X6K-SUP2-2GE  
Switch Load  
100%  
1
2
CONSOLE  
PORT  
PORT  
1
PORT  
2
MODE  
CONSOLE  
SUPERVISOR2  
PCMCIA  
EJECT  
1%  
WS-X6K-SUP2-2GE  
Switch Load  
100%  
CONSOLE  
PORT  
MODE  
PORT  
1
PORT  
2
CONSOLE  
SUPERVISOR2  
PCMCIA  
EJECT  
1%  
3
4
5
WS-X6224  
24 PORT 100FX  
o
EMI gasket  
o
INPUT  
OK  
FAN  
OK  
OUTPUT  
FAIL  
INPUT  
OK  
FAN  
OK  
OUTPUT  
FAIL  
WS-C6500-SFM  
SWITCH FABRIC MDL  
Ejector lever fully  
extended  
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Installing and Removing the CMM  
Figure 6  
Clearing the EMI Gasket in a Horizontal Slot Chassis  
WS-X6K-SUP2-2GE  
Switch Load  
100%  
1
CONSOLE  
PORT  
1
PORT  
MODE  
PORT  
2
CONSOLE  
SUPERVISOR2  
PCMCIA  
EJECT  
1%  
WS-X6K-SUP2-2GE  
Switch Load  
100%  
2
3
CONSOLE  
PORT  
MODE  
PORT  
1
PORT  
2
CONSOLE  
SUPERVISOR2  
PCMCIA  
EJECT  
1%  
Press down  
4
Press down  
WS-X6224  
5
STATUS  
ACTIVE  
PORT 100X  
3
4
5
6
WS-C6500-SFM  
1 mm Gap between the module  
EMI gasket and the  
SWITCH FABIRD MDL  
module above it  
b. Using the thumb and forefinger of each hand, grasp the two ejector levers and press down to create  
a small (0.040 inch [1 mm]) gap between the EMI gasket and the module above it. (See Figure 6.)  
Caution  
Pressing down too firmly on the levers will bend and damage them.  
c. While pressing down, simultaneously close the left and right ejector levers to fully seat the module  
in the backplane connector. The ejector levers are fully closed when they are flush with the module  
faceplate. (See Figure 7.)  
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Installing and Removing the CMM  
Figure 7  
Ejector Lever Closure in a Horizontal Slot Chassis  
WS-X6K-SUP2-2GE  
Switch Load  
100%  
1
CONSOLE  
PORT  
1
PORT  
MODE  
PORT  
2
CONSOLE  
SUPERVISOR2  
PCMCIA  
EJECT  
1%  
WS-X6K-SUP2-2GE  
Switch Load  
100%  
2
CONSOLE  
PORT  
PORT  
1
PORT  
2
MODE  
CONSOLE  
SUPERVISOR2  
PCMCIA  
EJECT  
1%  
3
4
WS-C6500-SFM  
5
6
STATUS  
ACTIVE  
SWITCH FABRIC MDL  
Ejector levers flush  
with module faceplate  
Note  
Failure to fully seat the module in the backplane connector can result in error messages.  
d. Tighten the two captive installation screws on the module.  
Note  
Make sure that the ejector levers are fully closed before tightening the captive installation  
screws.  
Vertical slots  
a. Position the module in the slot. (See Figure 8.) Make sure that you align the sides of the module  
carrier with the slot guides on the top and bottom of the slot.  
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Installing and Removing the CMM  
Figure 8  
Positioning the Module in a Vertical Slot Chassis  
Ejector lever fully  
extended  
S
H
       M
W
5
M
FAN  
ST  
TUS  
A
S
W
S
O
W
P
STATUS  
STATUS  
SYSTEM  
CONSOLE  
PWR MGMT  
RESET  
SYSTEM  
CONSOLE  
PWR MGMT  
RESET  
CSNOLE  
C
CSNOLE  
C
MDOE  
PROT  
MODE  
2
P
W
PCMIA  
P
E
JECT  
J
1
1%0  
1
1%  
S
SiwtchLoad  
EMI  
P
PROT1  
gasket  
P
PROT2  
N
SELEC  
EXT  
T
EMI  
gasket  
o
o
INPUT  
OK  
FAN  
OK  
OUTPUT  
FAIL  
INPUT  
OK  
FAN  
OK  
OUTPU
FAIL  
Insert module  
between slot guides  
6
4
3
b. Carefully slide the module into the slot until the EMI gasket along the right edge of the module  
makes contact with the module in the slot adjacent to it and both ejector levers have closed to  
approximately 45 degrees with respect to the module faceplate. (See Figure 9.)  
c. Using the thumb and forefinger of each hand, grasp the two ejector levers and exert a slight pressure  
to the left, deflecting the module approximately 0.040 inches (1 mm) to create a small gap between  
the module’s EMI gasket and the module adjacent to it. (See Figure 9.)  
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Installing and Removing the CMM  
Figure 9  
Clearing the EMI Gasket in a Vertical Slot Chassis  
Gap between the module  
EMI gasket and the  
module above it  
1 mm  
S
F
D
W
0-  
FAN  
ST  
TU  
A
S
2
W
S
W
S
O
W
P
                          E
STATUS  
STATUS  
SYSTEM  
CONSOLE  
PWR MGMT  
RESET  
SYSTEM  
CONSOLE  
PWR MGMT  
RESET  
STATUS  
ACTIVE  
CSNOLE  
C
CSNOLE  
C
MDOE  
PROT  
MOD  
PORT  
Press left  
Press left  
PCMIA  
P
E
JECT  
J
1
1%0  
1%  
1%  
S
SiwtchLoad  
PORT  
PROT1  
NEXT  
SELECT  
PORT  
PROT2  
o
o
INPUT  
OK  
FAN  
OK  
OUTPUT  
FAIL  
INPUT  
OK  
FAN  
OK  
OUTPUT  
FAIL  
Caution  
Exerting too much pressure on the ejector levers will bend and damage them.  
d. While pressing on the ejector levers, simultaneously close them to fully seat the module in the  
backplane connector. The ejector levers are fully closed when they are flush with the module  
faceplate. (See Figure 10.)  
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Installing and Removing the CMM  
Figure 10  
Ejector Lever Closure in a Vertical Slot Chassis  
FAN  
STA  
TUS  
2
W
S
W
S
              V
2
W
K
                       2
STATUS  
SYSTEM  
CONSOLE  
PW  
STATUS  
SYSTEM  
CONSOLE  
PWR MGMT  
RESET  
STATUS  
ACTIVE  
R
MGMT  
RESET  
CONSOLE  
C
LE  
CONSOLE  
C
LE  
M
PORT  
M
PORT  
P
P
E
E
1
1
1%  
1%  
S
                                L
S
PORT  
PORT  
NEXT  
SELECT  
PORT  
PORT  
All ejector levers flush  
with module faceplate  
e. Tighten the two captive installation screws on the module.  
Note  
Make sure that the ejector levers are fully closed before tightening the captive installation  
screws.  
This completes the CMM installation procedure.  
Removing the CMM  
This section describes how to remove the CMM from a Catalyst 6500 series switch or the Cisco 7600  
series router.  
Caution  
During this procedure, wear grounding wrist straps to avoid ESD damage to the module. Do not directly  
touch the backplane with your hand or any metal tool, or you could shock yourself.  
Warning  
Invisible laser radiation may be emitted from disconnected fibers or connectors. Do not stare into  
beams or view directly with optical instruments. Statement 1051  
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Installing and Removing the CMM  
To remove a module from the chassis, perform these steps:  
Step 1  
Step 2  
Disconnect any network interface cables that are attached to the module.  
Verify that the captive installation screws on all of the modules in the chassis are tight.  
This step assures that the space that is created by the removed module is maintained.  
Note  
If the captive installation screws are loose, the electromagnetic interference (EMI) gaskets on  
the installed modules will push the modules toward the open slot, reducing the opening size and  
making it difficult to install the replacement module.  
Step 3  
Step 4  
Loosen the two captive installation screws on the module.  
Depending on the orientation of the slots in the chassis (horizontal or vertical), perform one of the  
following sets of substeps:  
Horizontal slots  
a. Place your thumbs on the left and right ejector levers, and simultaneously rotate the levers outward  
to unseat the module from the backplane connector.  
b. Grasp the front edge of the module, and slide the module part of the way out of the slot. Place your  
other hand under the module to support the weight of the module. Do not touch the module  
circuitry.  
Vertical slots  
a. Place your thumbs on the ejector levers that are located at the top and bottom of the module, and  
simultaneously rotate the levers outward to unseat the module from the backplane connector.  
b. Grasp the edges of the module, and slide the module straight out of the slot. Do not touch the  
module circuitry.  
Step 5  
Step 6  
Place the module on an antistatic mat or antistatic foam, or immediately reinstall it in another slot.  
If the slot from which you removed the module is to remain empty, install a module filler plate to keep  
dust out of the chassis and to maintain proper airflow through the chassis.  
Warning  
Blank faceplates and cover panels serve three important functions: they prevent exposure to  
hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI)  
that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not  
operate the system unless all cards, faceplates, front covers, and rear covers are in place.  
Statement 1029  
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Removing and Replacing Port Adapters  
Removing and Replacing Port Adapters  
Follow the procedures in this section to remove and replace the port adapters on the CMM:  
Removing a Port Adapter from CMM Slots 1 through 3  
Note  
When you face the CMM front panel, slot 1 is on the left, slot 2 is in the middle, and slot 3 is on the  
right. Slot 4 is located internally. (See Figure 13.)  
To remove a port adapter, perform these steps:  
Warning  
Hazardous voltage or energy is present on the backplane when the system is operating. Use caution  
when servicing. Statement 1034  
Step 1  
Step 2  
Remove the CMM from the Catalyst 6500 series switch or the Cisco 7600 series router; see the  
Carefully place the CMM, component-side down, on an antistatic mat or foam pad, with the front of the  
CMM facing toward you. (See Figure 11.)  
Step 3  
Step 4  
Step 5  
Remove the two Phillips screws securing the port adapter. (See Figure 11.)  
Carefully turn the CMM component-side up and place it on the antistatic mat or foam pad.  
Remove the two standoffs and the two remaining Phillips screws securing the port adapter. (See  
Step 6  
Tip  
Note the location of the two connectors in Figure 13 and remove the port adapter, taking care when  
lifting up and disconnecting the port adapter from the connectors.  
To unseat the port adapter from the two connectors, grasp the rear of the port adapter with one hand, and  
gently but firmly pull up on the rear of the port adapter until it is free of the connectors.  
Step 7  
Step 8  
Place the removed port adapter in an antistatic bag.  
If leaving an empty slot, install a blank filler plate.  
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Removing and Replacing Port Adapters  
Warning  
Blank faceplates and cover panels serve three important functions: they prevent exposure to  
hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI)  
that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not  
operate the system unless all cards, faceplates, front covers, and rear covers are in place.  
Statement 1029  
Step 9  
To install the CMM into the Catalyst 6500 series switch or the Cisco 7600 series router, see the  
Figure 11  
CMM (Bottom View )  
M d l  
A
l D S e r  
S T  
R E A R M D L  
A
T U S  
S T  
T U S  
6
5
4
3
1
2
6
5
4
3
1
2
W S - X 6
W S - X 6 6 0 0  
W S - X 6 6 0 0 - 6 E I  
Phillips screws (6)  
(installed from bottom)  
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Removing and Replacing Port Adapters  
Figure 12  
CMM (Top View w ith Port Adapters Installed)  
Slot 4  
standoffs (2)  
Slot 4 Phillips  
screws (2)  
Standoffs (6)  
Phillips  
screws (6)  
WS-X6600-6EI  
WS-X6600  
WS-X6600-6TI  
1
2
3
4
5
6
1
2
3
4
5
6
TUS  
A
ST  
TUS  
A
REAR MDL  
ST  
AVVID Ss Module  
6Port TI Intfc Mdl  
6Port EI Intfc Mdl  
Figure 13  
CMM (Top View w ith Port Adapters Rem oved)  
Slot 4 connectors (2)  
Slot 4 Phillips  
screw mounting  
posts (2)  
Slot 4 standoff  
mounting  
posts (2)  
Standoff mounting  
posts (6)  
Port adapter  
connectors (6)  
Phillips screw  
mounting posts (6)  
Slot 1  
Slot 2  
Slot 3  
Phillips screw  
access holes (6)  
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Removing and Replacing Port Adapters  
Installing a Port Adapter in CMM Slots 1 through 3  
Note  
When you face the CMM front panel, slot 1 is on the left, slot 2 is in the middle, and slot 3 is on the  
right. Slot 4 is located internally. (See Figure 13.)  
To install a port adapter in CMM slots 1 through 3, perform these steps:  
Warning  
Hazardous voltage or energy is present on the backplane when the system is operating. Use caution  
when servicing. Statement 1034  
Step 1  
Step 2  
Remove the CMM from the Catalyst 6500 series switch or the Cisco 7600 series router; see the  
Carefully place the CMM, component-side up, on an antistatic mat or foam pad, with the front of the  
CMM facing toward you.  
Step 3  
Step 4  
Step 5  
If there is a blank filler plate installed, remove it.  
Remove the new port adapter from its antistatic bag.  
Locate the slot in which you are going to install the port adapter. Note the location of the following items  
(see Figure 13):  
Two port adapter connectors  
Two standoff mounting posts  
Two Phillips screw mounting posts  
Two Phillips screw access holes  
Step 6  
Step 7  
Align the port adapter with the mounting posts and mounting holes. Ensure that the connectors on the  
port adapter are aligned with the connectors on the CMM.  
When all mounting posts and mounting holes are aligned, gently push down on the port adapter edges  
to ensure that the keys on the connectors are properly aligned. If necessary, while applying pressure with  
your left hand, rock the module up and down slightly with your right hand to seat the port adapter.  
Tip  
To seat the port adapter into the two connectors, grasp the rear of the port adapter with one hand, and  
gently but firmly push down on the rear of the port adapter until it is seated in the connectors. You will  
hear a distinctive “click” when the port adapter seats in the connectors.  
Caution  
Use care not to damage the connectors on the port adapter. If you damage a connector, you will have to  
return the port adapter to Cisco for repair.  
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Removing and Replacing Port Adapters  
Caution  
Using the screws or standoffs to seat the port adapter could warp the port adapter. Before you install and  
tighten the securing screws, ensure that the port adapter is fully seated by visually verifying that the  
bottom of the port adapter is in contact with the top of the mounting posts.  
Step 8  
Step 9  
Install the two standoffs and two Phillips screws to secure the port adapter. (See Figure 12.)  
Carefully turn the CMM component-side down, and place it on the antistatic mat or foam pad.  
Step 10 Install the two remaining Phillips screws. (See Figure 11.)  
Step 11 Install the CMM into the Catalyst 6500 series switch or the Cisco 7600 series router; see the “Installing  
Installing and Removing an Ad-Hoc Conferencing and Transcoding Port  
Adapter in Slot 4  
Note  
The ad-hoc conferencing and transcoding port adapter is the only port adapter that can be installed in  
slot 4. Slot 4 is located internally. (See Figure 13.)  
Warning  
Hazardous voltage or energy is present on the backplane when the system is operating. Use caution  
when servicing. Statement 1034  
Follow these procedures to remove and install an ad-hoc conferencing and transcoding port adapter in  
slot 4:  
Removing an Ad-hoc Conferencing and Transcoding Port Adapter in Slot 4  
To remove a port adapter in CMM slot 4, perform these steps:  
Step 1  
Step 2  
Step 3  
Remove the CMM from the Catalyst 6500 series switch or Cisco 7600 series router; see the “Removing  
Carefully place the CMM, component side up, on an antistatic mat or foam pad, with the front of the  
CMM facing toward you.  
In Figure 13, note the location of the two slot 4 Phillips screw mounting posts. Remove the two Phillips  
screws that secure the right-hand side of the port adapter.  
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Removing and Replacing Port Adapters  
Step 4  
Step 5  
In Figure 13, note the location of the two slot 4 standoff mounting posts. Remove the two mounting posts  
that secure the port adapter.  
In Figure 13, note the location of the two slot 4 connectors. Carefully remove the port adapter, taking  
care when lifting up and disconnecting the port adapter from the connectors.  
Tip  
To unseat the port adapter from the two connectors, grasp the left-hand side of the port adapter with one  
hand, and gently but firmly pull up on the port adapter until it is free of the connectors.  
Step 6  
Step 7  
Place the removed port adapter in an antistatic bag.  
Install the CMM into the Catalyst 6500 series switch or the Cisco 7600 series router; see the “Installing  
Installing an Ad-Hoc Conferencing and Transcoding Port Adapter in Slot 4  
To install a port adapter in CMM slot 4, perform these steps:  
Note  
To install a port adapter in CMM slot 4, you need to remove the face plate from the port adapter. To  
remove the face plate, position the port adapter with the face plate facing toward you, turn the port  
adapter component side down on an antistatic mat or foam pad, and then remove the two Phillips screws  
that secure the face plate.  
Step 1  
Step 2  
Step 3  
Step 4  
Step 5  
Remove the CMM from the Catalyst 6500 series switch or the Cisco 7600 series router; see the  
Carefully place the CMM, component side up, on an antistatic mat or foam pad, with the front of the  
CMM facing toward you.  
In Figure 13, note the location of the two, slot-4 Phillips screw mounting posts, and note the location of  
the two, slot-4 standoff mounting posts.  
Align the port adapter with the two slot 4 Phillips screw mounting posts and two slot 4 standoff mounting  
posts. Ensure that the connectors on the port adapter are aligned with the connectors on the CMM.  
When all mounting posts and mounting holes are aligned, gently push down on the port adapter edges  
that ensure that the keys on the connectors are properly aligned. If necessary, while applying pressure  
with your left hand, rock the module up and down slightly with your right hand to seat the port adapter.  
Tip  
To seat the port adapter into the two connectors, grasp the left-hand side of the port adapter with one  
hand, and gently but firmly push down on the left-hand side of the port adapter until it is seated in the  
connectors. You will hear a distinctive “click” when the port adapter seats in the connectors.  
Caution  
Use care not to damage the connectors on the port adapter. If you damage a connector, you will have to  
return the port adapter to Cisco for repair.  
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Verifying the Installation  
Caution  
Using the screws or standoffs to seat the port adapter could warp the port adapter. Before you install and  
tighten the securing screws, ensure that the port adapter is fully seated by visually verifying that the  
bottom of the port adapter is in contact with the top of the mounting posts.  
Step 6  
Step 7  
Install the two standoffs and two Phillips screws to secure the port adapter. (See Figure 12.)  
Install the CMM into the Catalyst 6500 series switch or Cisco 7600 series router; see the “Installing the  
Verifying the Installation  
Enter the show module mod-num command to verify that the system acknowledges the new CMM and  
has brought it online.  
This example shows the output of the show module command with a CMM in slot 4:  
Console> (enable) show module 4  
Mod Slot Ports Module-Type  
Model  
Sub Status  
--- ---- ----- ------------------------- ------------------- --- --------  
4
4
5
Communication Media Mod. WS-SVC-CMM  
Serial-Num  
no ok  
Mod Module-Name  
--- -------------------- -----------  
4
sad054206jc  
Mod MAC-Address(es)  
Hw  
Fw  
Sw  
--- -------------------------------------- ------ ---------- -----------------  
00-01-64-46-6a-0e to 00-01-64-46-6a-17 1.0 12.2(2002012.2(20020530:100440  
4
RJ-45 Port Connector and Cabling Specifications  
Warning  
Warning  
Warning  
Warning  
Before opening the unit, disconnect the telephone-network cables to avoid contact with  
telephone-network voltages. Statement 1041  
Do not work on the system or connect or disconnect cables during periods of lightning activity.  
Statement 1001  
Never install telephone jacks in wet locations unless the jack is specifically designed for  
wet locations. Statement 1036  
Never touch uninsulated telephone wires or terminals unless the telephone line has been  
disconnected at the network interface. Statement 1037  
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RJ-45 Port Connector and Cabling Specifications  
Warning  
Warning  
Warning  
Hazardous network voltages are present in WAN ports regardless of whether power to the unit is OFF  
or ON. To avoid electric shock, use caution when working near WAN ports. When detaching cables,  
detach the end away from the unit first. Statement 1026  
To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network  
voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some  
LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Statement 1021  
To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Statement 1023  
The T1 and E1 port adapter RJ-45 port connector and cabling specifications are described in this section:  
Figure 14 shows the RJ-45 port cable connector pin orientation.  
Table 6 describes the RJ-45 port pinouts.  
Figure 14  
RJ -45 Port Connector  
RJ-45 (both ends)  
Pin 1  
Pin 8  
Table 6  
6-Port T1 and E1 Port Adapter RJ -45 Port Pinouts  
Pin1  
1
Description  
Receive R1  
2
Receive T1  
3
Not connected  
Transmit R  
4
5
Transmit T  
6
Not connected  
Not connected  
Not connected  
7
8
1. Table 6 lists the pinouts for the RJ-45 port connector, not the pinouts of the cable connecting to the port.  
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RJ-21 Port Connector and Cabling Specifications  
RJ-21 Port Connector and Cabling Specifications  
Warning  
If the symbol of suitability with an overlaid cross appears above a port, you must not connect the  
port to a public network that follows the European Union standards. Connecting the port to this type  
of public network can cause severe personal injury or can damage the unit. Statement 1031  
Caution  
Do not connect the WS-SVC-CMM-24 FXS port adapter directly to a voicemail server, IVR application,  
or fax server if the servers have unused wiring pairs with voltage on them. We recommend that you  
connect the 25-pair cables to punch-down blocks and cross connect to the voicemail, IVR, or fax servers.  
If you do not use punch-down blocks and cross connects to the WS-SVC-CMM-24 FXS port adapter,  
you could damage the port adapter. For example, the FLT-8 card for the Octel 250 uses every other pair  
for its voice ports. The unused pairs have +36 VDC across ring-to-ground in an on-hook condition, and  
this high voltage has been known to damage the WS-SVC-CMM-24 FXS port adapter.  
Use a standard RJ-21 Category 5 telco connector and cable to connect to the RJ-21 connector. Two types  
of RJ-21 connectors are shown in Figure 15 and Figure 16. A pinout for the module’s RJ-21 connector  
is provided in Table 7.  
Figure 15  
RJ -21 Telco Interface 90-Degree Cable Connector  
Figure 16  
RJ -21 Telco Interface 180-Degree Cable Connector  
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Accessing the Port Adapter Ports  
Table 7  
RJ -21 Connector Pinouts  
Port  
Connector Pin  
Port  
Connector Pin  
Number Number  
Signal  
Number Number  
Signal  
1
1
26  
Ring  
Tip  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
13  
38  
Ring  
Tip  
2
2
27  
Ring  
Tip  
14  
39  
Ring  
Tip  
3
3
28  
Ring  
Tip  
15  
40  
Ring  
Tip  
4
4
29  
Ring  
Tip  
16  
41  
Ring  
Tip  
5
5
30  
Ring  
Tip  
17  
42  
Ring  
Tip  
6
6
31  
Ring  
Tip  
18  
43  
Ring  
Tip  
7
7
32  
Ring  
Tip  
19  
44  
Ring  
Tip  
8
8
33  
Ring  
Tip  
20  
45  
Ring  
Tip  
9
9
34  
Ring  
Tip  
21  
46  
Ring  
Tip  
10  
11  
12  
10  
35  
Ring  
Tip  
22  
47  
Ring  
Tip  
11  
36  
Ring  
Tip  
23  
48  
Ring  
Tip  
12  
37  
Ring  
Tip  
24  
49  
Ring  
Tip  
25, 50, 51, 52 GND  
Accessing the Port Adapter Ports  
From the CMM command-line interface (CLI), you identify each port adapter by interface_name  
followed by slot_num/port_num. For example, to configure the first port on a 6-port T1 port adapter that  
is installed in slot 2, specify T1 2/0. For the second port, specify T1 2/1, and so on.  
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Configuring the Port Adapter Ports  
Configuring the Port Adapter Ports  
Configuring the CMM interfaces is similar to configuring the voice interfaces on other Cisco products.  
CMM interface configuration requirements are dependent on your AVVID network requirements. For  
interface configuration procedures, refer to the Cisco IOS Voice, Video, and Fax documentation for your  
release at this URL:  
Note  
The CMM requires a static IP address. Obtaining an IP address through a DHCP server is not supported.  
You assign an IP address to the CMM Gigabit Ethernet backplane interface through the CLI by using the  
interface GigabitEthernet1/0 command.  
Configuring the Port Adapter Clock Source  
The CMM T1/E1 port adapter clock configuration is the same as the configuration on many other Cisco  
gateways. The CLI commands that are used for configuring the clock are identical to other gateways. To  
set clocking for individual T1 or E1 ports, enter the clock source command in controller configuration  
mode as follows:  
clock source {line [primary | secondary {1..17}] | internal}  
To return to the default configuration, use the no clock source command.  
Note  
We do not recommend that you use the clock source line command. You must enter either the clock  
source line primary command or the clock source line secondary command.  
If you configure the clock source for a port adapter port as primary, the Rx clock that is received from  
the remote end is used to supply the clock for all CMM T1/E1 ports that are configured for the internal  
clock on that CMM. Only one port adapter port can be configured as the primary clock source on a  
CMM. If you do not configure any of the port adapter ports as the primary clock source, the internal  
TDM system clock uses the free running clock on one of the port adapters.  
If you configure the clock source for a port adapter port as secondary, you must also specify the priority  
preference level of the source. The system automatically switches among the secondary sources to use  
the highest level of preference that has the Rx clock available when the specified primary clock source  
is absent.  
If you configure the clock source for a port adapter port as internal, the port uses the clock that is  
provided by the system. This system clock could be a CMM internal clock or the Rx clock from the port  
that is configured as the primary clock source.  
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Disaster Recovery for CMM Software Upgrades  
Disaster Recovery for CMM Software Upgrades  
Note  
Disaster recovery is supported only on systems that are using Catalyst operating system software on the  
supervisor engine.  
This section describes how to recover in the event that the CMM software image fails to load properly.  
If there is a corrupted image in the CMM bootflash, the CMM does not come online and stays at the  
ROMMON prompt. You will need to copy a new image to the supervisor engine Flash memory,  
download the image from the supervisor engine to the CMM bootflash, and configure the system by  
using the power management bits to control which image is booted when the CMM is reset.  
Note  
The downloaded image must be the same version that was previously operating on the CMM. Failure to  
perform the disaster recovery with the same image version could result in corrupted port adapters.  
These sections provide disaster recovery procedures:  
Tip  
If the CMM image fails to load properly, a crash information file is generated and then saved in the CMM  
bootflash.  
Disaster Recovery for Supervisor Engine 1 and Supervisor Engine 2  
For systems that use Catalyst operating system software on the supervisor engine, perform these steps:  
Step 1  
Step 2  
Step 3  
Before performing the disaster recovery, remove the port adapters from the CMM. See the “Removing  
Enter the copy tftp [device] command to copy the golden image to the supervisor engine Flash memory  
where [device] can be either bootflash or slot0.  
Enter the set filename-alias slot0:ws-svc-cmm [device]:[golden-image] command to translate the file  
name of the downloaded file. The [golden-image] is the file to be downloaded, and the [device] can be  
either bootflash or slot0. For example, the set filename-alias slot0:ws-svc-cmm bootflash:abc  
command sets the file named abc in bootflash to be downloaded.  
Step 4  
Enter the set module power down mod pm_option command to power down the CMM. Set the power  
management bits (pm_option) to 10 if the supervisor engine is in slot 1. Set the power management bits  
to 11 if the supervisor engine is in slot 2.  
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Disaster Recovery for CMM Software Upgrades  
Step 5  
Step 6  
Enter the set poll disable command to disable polling.  
Enter the set module power up mod command to power up the CMM.  
When the CMM powers up, disaster recovery is complete.  
Step 7  
Step 8  
Step 9  
After you complete the disaster recovery, enter the clear filename-alias slot0:ws-svc-cmm command to  
terminate the filename translation.  
Set the power management bits of the CMM to zero (0). This step is necessary to prevent the download  
mechanism from triggering every time that the CMM is reset.  
Enter the set poll enable command to enable polling.  
Disaster Recovery for Supervisor Engine 720  
Note  
Disaster recovery is supported only on systems that are using Catalyst operating system software on the  
supervisor engine.  
Note  
Note  
This procedure requires CMM software release 12.3(8)XY or later.  
To successfully perform disaster recovery on the Supervisor Engine 720, you must have the latest  
ROMMON version on the CMM.  
Note  
Supervisor Engine 720 does not have a slot0:. It has a disk0:.  
For systems that use Catalyst operating system software on the supervisor engine, perform these steps:  
Step 1  
Step 2  
Step 3  
Before performing the disaster recovery, remove all of the port adapters from the CMM. See the  
Enter the copy tftp [device] command to copy the golden image to the supervisor engine Flash memory  
where [device] is disk0:.  
Enter the set filename-alias disk0:ws-svc-cmm [device]:[golden-image] command to translate the  
filename of the downloaded file. The [golden-image] is the file to be downloaded, and the [device] can be  
either bootflash or disk0. For example, the set filename-alias disk0:ws-svc-cmm  
disk0:wscmm-i6s-mz.123.8.XY command sets the file named wscmm-i6s-mz.123.8.XY in disk0: to be  
downloaded.  
Step 4  
Enter the set module power down mod pm_option command to power down the CMM. Set the power  
management bits (pm_option) to 10 if the supervisor engine is in slot 5 or slot 7. Set the power  
management bits to 11 if the supervisor engine is in slot 6 or slot 8.  
Step 5  
Step 6  
Enter the set poll disable command to disable polling.  
Enter the set module power up mod command to power up the CMM.  
When the CMM powers up, disaster recovery is complete.  
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Regulatory Standards Compliance  
Step 7  
Step 8  
Step 9  
After you complete the disaster recovery, enter the clear filename-alias disk0:ws-svc-cmm command  
to terminate the filename translation.  
After you complete the disaster recovery, set the power management bits of the CMM to zero (0). This  
step is necessary to prevent the download mechanism from triggering every time that the CMM is reset.  
Enter the set poll enable command to enable polling.  
Regulatory Standards Compliance  
Catalyst 6500 series switches and modules comply with the regulatory standards that are listed in the  
Regulatory Compliance and Safety Information for the Catalyst 6500 Series Switches publication at this  
URL:  
Cisco 7600 series routers comply with the regulatory standards that are listed in the Regulatory  
Compliance and Safety Information for the Cisco 7600 Series Routers publication at this URL:  
Related Documentation  
For more detailed installation and configuration information, refer to these publications:  
Regulatory Compliance and Safety Information for the Catalyst 6500 Series Switches  
Regulatory Compliance and Safety Information for the Cisco 7600 Series Routers  
Catalyst 6500 Series Switch Module Installation Guide  
Cisco 7600 Series Router Module Installation Guide  
Catalyst 6500 Series Switch Cisco IOS Software Configuration Guide  
Cisco 7600 Series Router Cisco IOS Software Configuration Guide  
Catalyst 6500 Series Switch Cisco IOS Command Reference  
Cisco 7600 Series Router Cisco IOS Command Reference  
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Obtaining Documentation  
Obtaining Documentation  
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several  
ways to obtain technical assistance and other technical resources. These sections explain how to obtain  
technical information from Cisco Systems.  
Cisco.com  
You can access the most current Cisco documentation at this URL:  
You can access the Cisco website at this URL:  
You can access international Cisco websites at this URL:  
Documentation DVD  
Cisco documentation and additional literature are available in a Documentation DVD package, which  
may have shipped with your product. The Documentation DVD is updated regularly and may be more  
current than printed documentation. The Documentation DVD package is available as a single unit.  
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product  
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.  
Cisco Ordering tool:  
Cisco Marketplace:  
Ordering Documentation  
You can find instructions for ordering documentation at this URL:  
You can order Cisco documentation in these ways:  
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from  
the Ordering tool:  
Nonregistered Cisco.com users can order documentation through a local account representative by  
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in  
North America, by calling 1 800 553-NETS (6387).  
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Documentation Feedback  
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We appreciate your comments.  
Cisco Product Security Overview  
Cisco provides a free online Security Vulnerability Policy portal at this URL:  
From this site, you can perform these tasks:  
Report security vulnerabilities in Cisco products.  
Obtain assistance with security incidents that involve Cisco products.  
Register to receive security information from Cisco.  
A current list of security advisories and notices for Cisco products is available at this URL:  
If you prefer to see advisories and notices as they are updated in real time, you can access a Product  
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:  
Reporting Security Problems in Cisco Products  
Cisco is committed to delivering secure products. We test our products internally before we release them,  
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a  
vulnerability in a Cisco product, contact PSIRT:  
Emergencies[email protected]  
Nonemergencies[email protected]  
Tip  
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive  
information that you send to Cisco. PSIRT can work from encrypted information that is compatible with  
PGP versions 2.x through 8.x.  
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence  
with PSIRT is the one that has the most recent creation date in this public key server list:  
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Obtaining Technical Assistance  
In an emergency, you can also reach PSIRT by telephone:  
1 877 228-7302  
1 408 525-6532  
Obtaining Technical Assistance  
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco  
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical  
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical  
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service  
contract, contact your reseller.  
Cisco Technical Support Website  
The Cisco Technical Support Website provides online documents and tools for troubleshooting and  
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,  
365 days a year, at this URL:  
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.  
If you have a valid service contract but do not have a user ID or password, you can register at this URL:  
Note  
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting  
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support  
Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product  
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product  
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID  
or model name; by tree view; or for certain products, by copying and pasting show command output.  
Search results show an illustration of your product with the serial number label location highlighted.  
Locate the serial number label on your product and record the information before placing a service call.  
Submitting a Service Request  
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3  
and S4 service requests are those in which your network is minimally impaired or for which you require  
product information.) After you describe your situation, the TAC Service Request Tool provides  
recommended solutions. If your issue is not resolved using the recommended resources, your service  
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:  
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.  
(S1 or S2 service requests are those in which your production network is down or severely degraded.)  
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business  
operations running smoothly.  
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Obtaining Additional Publications and Information  
To open a service request by telephone, use one of the following numbers:  
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)  
EMEA: +32 2 704 55 55  
USA: 1 800 553-2447  
For a complete list of Cisco TAC contacts, go to this URL:  
Definitions of Service Request Severity  
To ensure that all service requests are reported in a standard format, Cisco has established severity  
definitions.  
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You  
and Cisco will commit all necessary resources around the clock to resolve the situation.  
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your  
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco  
will commit full-time resources during normal business hours to resolve the situation.  
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations  
remain functional. You and Cisco will commit resources during normal business hours to restore service  
to satisfactory levels.  
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or  
configuration. There is little or no effect on your business operations.  
Obtaining Additional Publications and Information  
Information about Cisco products, technologies, and network solutions is available from various online  
and printed sources.  
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit  
Cisco Marketplace, the company store, at this URL:  
Cisco Press publishes a wide range of general networking, training and certification titles. Both new  
and experienced users will benefit from these publications. For current Cisco Press titles and other  
information, go to Cisco Press at this URL:  
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and  
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,  
technology breakthroughs, and Cisco products and solutions, as well as network deployment and  
troubleshooting tips, configuration examples, customer case studies, certification and training  
information, and links to scores of in-depth online resources. You can access Packet magazine at  
this URL:  
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Obtaining Additional Publications and Information  
iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies  
learn how they can use technology to increase revenue, streamline their business, and expand  
services. The publication identifies the challenges facing these companies and the technologies to  
help solve them, using real-world case studies and business strategies to help readers make sound  
technology investment decisions. You can access iQ Magazine at this URL:  
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering  
professionals involved in designing, developing, and operating public and private internets and  
intranets. You can access the Internet Protocol Journal at this URL:  
World-class networking training is available from Cisco. You can view current offerings at  
this URL:  
This document is to be used in conjunction with the documents listed in the “Related Documentation” section.  
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work,  
Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP,  
CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the  
Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare,  
GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys,  
MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX,  
ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered  
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.  
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a  
partnership relationship between Cisco and any other company. (0502R)  
Printed in the USA on recycled paper containing 10% postconsumer waste.  
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