Cisco Systems Conference Phone CP6921CK9 User Manual

Feature Overview, page 1-11

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

What Features are Supported on the Cisco Unified

IP Phone 6921, 6941, and 6961?

Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive

phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features

that enable you to administer and monitor the phone as a network device.

This section includes the following topics:

•

Configuring Telephony Features, page 1-12

Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-12

Providing Users with Feature Information, page 1-12

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and

transferring, redialing, speed dialing, conference calling, and voice messaging system access.

Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony

features that the Cisco Unified IP Phone supports and for tips on configuring them, see the “Telephony

Features Available for the Cisco Unified IP Phone” section on page 5-1.

As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access

Cisco Unified Communications Manager and the rest of the IPnetwork. By using DHCP, you have fewer

settings to configure on a phone, but if your network requires it, you can manually configure an IP

address, TFTP server, subnet information, and so on. For instructions on configuring the network

settings on the Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on the Cisco Unified IP

Phone.”

Cisco Unified IP Phones can interact with other services and devices on your IP network to provide

enhanced functionality. For example, you can integrate Cisco Unified Communications Manager with

the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to

search for co-worker contact information directly from their IP phones. You can also use XMLto enable

users to access information such as weather, stocks, quote of the day, and other web-based information.

For information about configuring such services, see the “Join and Direct Transfer Policy” section on

page 5-13 and the “Setting Up Services” section on page 5-18.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status

information from it directly. This information can assist you with troubleshooting any problems users

might encounter when using their IP phones. See Chapter 7, “Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone,” for more information.

Related Topics

•

Configuring Settings on the Cisco Unified IP Phone, page 4-1

Configuring Features, Templates, Services, and Users, page 5-1

Troubleshooting and Maintenance, page 9-1

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications

Manager Administration. Use Cisco Unified Communications Manager Administration to set up phone

registration criteria and calling search spaces, to configure corporate directories and services, and to

modify phone button templates, among other tasks. See the “Telephony Features A v ailable for the Cisco

Unified IP Phone” section on page 5-1 and the Cisco Unified Communications Manager documentation

for additional information.

For more information about Cisco Unified Communications Manager Administration, refer to

Cisco Unified Communications Manager documentation, including Cisco Unified Communications

Manager Administration Guide. You can also use the context-sensitive help available within the

application for guidance.

You can access Cisco Unified Communications Manager documentation at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

You can access Cisco Unified Communications Manager Business Edition documentation at this

location:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Related Topics

•

Understanding the Phone Startup Process, page 2-6

Power Guidelines, page 2-4

Providing Power to the Cisco Unified IP Phone

The Cisco Unified IP Phone 6921, 6941, and 6961 can be powered with external power or with Power

over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a

switch through the Ethernet cable attached to a phone.

Note

When you install a phone that is powered with external power, connect the power supply to the phone

and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that

is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the

power supply.

The following sections provide more information about powering a phone:

•

Power Outage, page 2-4

Obtaining Additional Information about Power, page 2-5

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Providing Power to the Cisco Unified IP Phone

Power Guidelines

Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 6921, 6941, and 6961.

Guidelines for Powering the Cisco Unified IP Phone 6921, 6941, and 6961

Guidelines

Table 2-1

Power Type

External power—Provided

The Cisco Unified IP Phone 6921, 6941, and 6961 use the CP-PWR-CUBE-3 power

through the CP-PWR-CUBE-3 supply.

external power supply.

External power—Provided

through the Cisco Unified IP

Phone Power Injector.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone.

Functioning as a midspan device, the injector delivers inline power to the attached phone.

The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP

Phone, and supports a maximum cable length of 100m between the unpowered switch and

the IP Phone.

PoE power—Provided by a

switch through the Ethernet

cable attached to the phone.

•

The Cisco Unified IP Phone 6921, 6941, and 6961 support Cisco inline PoE.

The Cisco Unified IP Phone 6921, 6941, and 6961 support IEEE 802.3af Class 2

power on signal pairs and spare pairs.

•

To ensure uninterruptible operation of the phone, make sure that the switch has a

backup power supply.

Make sure that the CatOS or IOS version running on your switch supports your

intended phone deployment. Refer to the documentation for your switch for operating

system version information.

External power—Provided

through inline power patch

panel WS-PWR-PANEL

The inline power patch panel WS-PWR-PANEL is compatible with the Cisco Unified

IP Phone 6921, 6941, and 6961.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If

there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding Phone Configuration Files

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Table 2-2. These documents

provide information about the following topics:

•

Cisco switches that work with the Cisco Unified IP Phone 6921, 6941, and 6961

The Cisco IOS releases that support bidirectional power negotiation

Other requirements and restrictions regarding power

Table 2-2

Related Topics

Obtaining Power from the Switch

•

Adding Phones to the Cisco Unified

Communications Manager Database, page 2-7.

If a phone is not using external power, the switch

provides in-line power through the Ethernet cable

attached to the phone.

•

Loading the Stored Phone Image

The Cisco Unified IP Phone has non-volatile Flash

memory in which it stores firmware images and

user-defined preferences. At startup, the phone runs a

bootstrap loader that loads a phone image stored in

Flash memory. Using this image, the phone initializes

its software and hardware.

Configuring VLAN

•

Network Setup Menu, page 4-4.

If the Cisco Unified IP Phone is connected to a

Cisco Catalyst switch, the switch next informs the

phone of the voice VLAN defined on the switch. The

phone needs to know its VLAN membership before it

can proceed with the Dynamic Host Configuration

Protocol (DHCP) request for an IP address.

Obtaining an IP Address

•

Network Setup Menu, page 4-4.

If the Cisco Unified IP Phone is using DHCP toobtain

an IP address, the phone queries the DHCP server to

obtain one. If you are not using DHCP in your

network, you must assign static IP addresses to each

phone locally.

Accessing a TFTP Server

•

Network Setup Menu, page 4-4.

In addition to assigning an IP address, the DHCP

server directs the Cisco Unified IP Phone to a TFTP

Server. If the phone has a statically defined IP address,

you must configure the TFTP server locally on the

phone; the phone then contacts the TFTP server

directly.

Adding Phones to the Cisco Unified

Note

You can also assign an alternative TFTP server

to use instead of the one assigned by DHCP.

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Adding Phones to the Cisco Unified Communications Manager Database

Table 2-3

Cisco Unified IP Phone Startup Process (continued)

Task

Purpose

Related Topics

Requesting the Configuration File

•

Communications Manager Database, page 2-7.

The TFTP server has configuration files, which define

parameters for connecting to Cisco

•

Cisco Unified Communications Manager database. Be aware that each phone type requires a fixed

Unified Communications Manager and other

information for the phone.

Contacting Cisco Unified Communications Manager Resolving Startup Problems, page 9-1.

The configuration file defines how the Cisco

Unified IP Phone communicates with Cisco

Unified Communications Manager and provides a

phone with its load ID. After obtaining the file from

the TFTP server, the phone attempts to make a

connection to the highest priority Cisco

Unified Communications Manager on the list.

If the phone was manually added to the database,

Cisco Unified Communications Manager identifies

the phone. If the phone was not manually added to the

database and auto-registration is enabled in Cisco

Unified Communications Manager, the phone

attempts to auto-register itself in the Cisco

Unified Communications Manager database.

Adding Phones to the Cisco Unified Communications Manager

Database

Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the

number of device license units and the number of unit licenses that are available on the server may

impact phone registration. For more information on licensing go to the Licenses for Phones section in

the Cisco Unified Communications Manager System Guide

These sections describe the methods:

•

Adding Phones with Auto-Registration and TAPS, page 2-9

Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

Adding Phones with Auto-Registration and TAPS, page 2-9

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Adding Phones to the Cisco Unified Communications Manager Database

Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified

Communications Manager database.

Table 2-4

Methods for Adding Phones to the Cisco Unified Communications Manager

Database

Requires MAC

Address?

Method

Notes

Auto-registration

Results in automatic assignment of directory

numbers

Auto-registration with

TAPS

Requires auto-registration and the Bulk

Administration Tool (BAT); updates information

in the Cisco Unified IP Phone and in Cisco

Unified Communications Manager Administration

Using the Cisco Unified

Communications Manager

Administration

Yes

Requires phones to be added individually

Using BAT

Allows for simultaneous registration of multiple

phones

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

•

Add phones without first gathering MAC addresses from the phones.

Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager

database when you physically connect the phone to your IP telephony network. During

auto-registration, Cisco Unified Communications Manager assigns the next available sequential

directory number to the phone.

•

Quickly enter phones into the Cisco Unified Communications Manager database and modify any

settings, such as the directory numbers, from Cisco Unified Communications Manager.

Move auto-registered phones to new locations and assign them to different device pools without

affecting their directory numbers.

Note

Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more

than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with

B A T ” section on page 2-10.

Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for

example, if you want to assign a specific directory number to the phone. For information about enabling

auto-registration, go to the “Enabling Auto-Registration” section in the Cisco Unified Communications

Manager Administration Guide.

Note

When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL

client, auto-registration is automatically enabled.

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Adding Phones to the Cisco Unified Communications Manager Database

Related Topics

•

Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support,

without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already

added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS

to update MAC addresses and download pre-defined configurations for phones.

Note

Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To

add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding

Phones with B A T ” section on page 2-10.

To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When

the process is complete, the phone will have downloaded its directory number and other settings, and the

phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC

address.

Auto-registration must be enabled in Cisco Unified Communications Manager Administration

(System > Cisco Unified CM) for TAPS to function.

Note

When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL

client, auto-registration is automatically enabled.

For more information, go to the “Bulk Administration” chapter in Cisco Unified Communications

Manager Administration Guide.

Related Topics

•

Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

Unified IP Phone” section on page 2-10.

Adding Phones with Cisco Unified Communications Manager Administration

You can add phones individually to the Cisco Unified Communications Manager database by using

Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC

address for each phone.

For information about determining a MAC address, see the “Determining the MAC Address for a Cisco

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Determining the MAC Address for a Cisco Unified IP Phone

After you have collected MAC addresses, in Cisco Unified Communications Manager Administration,

choose Device > Phone and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified Communications Manager,

go to the “Cisco Unified Communications Manager Overview” chapter in the Cisco Unified

Communications Manager System Guide.

Related Topics

•

Adding Phones with Auto-Registration and TAPS, page 2-9

Unified IP Phone” section on page 2-10.

Adding Phones with BAT

Cisco Unified Communications Manager Bulk Administration Tool (BAT) enables you to perform batch

operations, including registration, on multiple phones. To access BAT, choose Bulk Administration

drop-down menu in Cisco Unified Communications Manager Administration,

To add phones by using BAT only (not in conjunction with TAPS), you can use the MAC address for

each phone or dummy MAC addresses if you have a large number of new phones.

For information about determining a MAC address, see the “Determining the MAC Address for a Cisco

For detailed instructions about using BAT, go to the “Bulk Administration” chapter in the Cisco Unified

Communications Manager Administration Guide.

Related Topics

•

Adding Phones with Auto-Registration and TAPS, page 2-9

Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

Determining the MAC Address for a Cisco Unified IP Phone

Several procedures described in this manual require you to determine the MAC address of a

Cisco Unified IP Phone. You can determine a phone’s MAC address in these ways:

•

From the phone, press the Applications button and select Phone Information and look at the

MAC Address field.

•

Look at the MAC label on the back of the phone.

Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, see the “Accessing the Web Page for a Phone”

section on page 8-2.

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C H A P T E R

Setting Up the Cisco Unified IP Phone

This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP

telephony network:

•

Before Y o u Begin, page 3-1

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components, page 3-2

Installing the Cisco Unified IP Phone, page 3-5

Footstand, page 3-8

Reducing Power Consumption on the Phone, page 3-8

V e rifying the Phone Startup Process, page 3-12

Configuring Startup Network Settings, page 3-13

Note

Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see

Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Y o ur Network.”

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

•

Network Requirements, page 3-1

Cisco Unified Communications Manager Configuration, page 3-2

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your

network, your network must meet the following requirements:

•

Working Voice over IP (VoIP) Network:

–

VoIP configured on your Cisco routers and gateways

Cisco Unified Communications Manager installed in your network and configured to handle

call processing

•

IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components

Note

The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.

If the Cisco Unified Communications Manager server is located in a different time zone than the phones,

the phones will not display the correct local time.

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call

processing. Refer to Cisco Unified Communications Manager Administration Guide or to

context-sensitive help in the Cisco Unified Communications Manager application to ensure that

Cisco Unified Communications Manager is set up properly to manage the phone and to properly route

and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified

Communications Manager Administration before connecting any Cisco Unified IP Phone to the

network. For information about enabling and configuring auto-registration, refer to Cisco

Unified Communications Manager Administration Guide. Also, see the “Adding Phones to the Cisco

Unified Communications Manager Database” section on page 2-7.

You must use Cisco Unified Communications Manager Administration to configure and assign

telephony features to the Cisco Unified IP Phones. See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1 for details.

In Cisco Unified Communications Manager Administration, you can add users to the database, add users

to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified

CM User Option page to configure items such as call forwarding, speed dialing, and voice messaging

system options. See the “Adding Users to Cisco Unified Communications Manager” section on

page 5-19 for details.

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

Components

The Cisco Unified IP Phone 6921, 6941, and 6961 include these components on the phone or as

accessories for the phone:

•

Network and Access Ports, page 3-2

Handset, page 3-3

Speakerphone, page 3-3

Headset, page 3-3

Network and Access Ports

The back of the Cisco Unified IP Phone 6921, 6941, and 6961 includes these ports:

•

Network port

labeled Network

Access port

–

•

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components

–

labeled Computer

Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either

Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps

connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on

this port. The phone can also obtain inline power from a switch over this connection. See the “Adding

Phones to the Cisco Unified Communications Manager Database” section on page 2-7 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a

straight-through cable on this port.

Handset

The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that

indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port

on the back of the phone.

Speakerphone

By default, the speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To

do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration

window for the phone, check the Disable Speakerphone check box.

Headset

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified

IP Phones, Cisco Systems does not certify or support products from headset or handset vendors.

Cisco recommends the use of good quality external devices, for example, headsets that are screened

against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of

headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise

or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the

remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range

of outside sources; for example, electric lights, electric motors, or large PC monitors. See the “Using

External Devices” section on page 3-4 for more information.

Note

In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are

deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance

before making a purchasing decision and deploying en masse.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components

Audio Quality

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound

good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee

the performance of any headsets. However, a variety of headsets from leading headset manufacturers

have been reported to perform well with Cisco Unified IP Phones.

For information about wireless headsets that work in conjunction with the wireless headset remote

hookswitch control feature, go to the following URL:

http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html.

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of

the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the

Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path

from the headset microphone.

Disabling a Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you

do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, choose Device >

Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone,

check the Disable Speakerphone and Headset check box.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices that are shielded (screened) against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or

two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one

or more of the following actions:

•

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of

external devices, cables, and connectors. The system will perform adequately when suitable devices are

attached using good quality cables and connectors.

Caution

In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

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Chapter 3 Setting Up the Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-1 for a graphical representation of the connections for a Cisco Unified IP Phone 6921 and 6941

and Figure 3-2 for a graphical representation of the connections for a Cisco Unified IP Phone 6961.

Note

Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before

using external devices, read the “Using External Devices” section on page 3-4 for safety and

performance information.

To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1.

Table 3-1

Installing the Cisco Unified IP Phone 6921, 6941, and 6961

Task

Purpose

Connect the handset to the Handset port.

Related Topics

—

Connect a headset to the Headset port.

See the “Headset” section on page 3-3 for supported

headsets.

Optional. You can add a headset later if you do not

connect one now.

Optional. Connect the power supply to the Cisco DC See the “Adding Phones to the Cisco Unified

Adapter port.

Communications Manager Database” section on

page 2-7 for guidelines.

Connect a straight-through Ethernet cable from the

switch to the network port labeled Network on the

Cisco Unified IP Phone 6921, 6941, and 6961.

See the “Network and Access Ports” section on p a g e 3-2

for guidelines.

Each Cisco Unified IP Phone ships with one Ethernet

cable in the box.

You can use either Category 3/5/5e cabling for

10-Mbps connections, but youmust use Category 5/5e

for 100 Mbps connections.

Connect a straight-through Ethernet cable from

See the “Network and Access Ports” section on p a g e 3-2

another network device, such as a desktop computer, for guidelines.

to the access port labeled Computer on the

Cisco Unified IP Phone 6921, 6941, and 6961.

Optional. You can connect another network device

later if you do not connect one now.

You can use either Category 3/5/5e cabling for

10-Mbps connections, but youmust use Category 5/5e

for 100 Mbps connections.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

Figure 3-1

Cisco Unified IP Phone 6921 and 6941 Cable Connections

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Chapter 3 Setting Up the Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

Figure 3-2

Cisco Unified IP Phone 6961 Cable Connections

DC adaptor port (DC48V)

Access port (10/100 PC) connection

AC-to-DC power supply (optional)

AC power wall plus (optional)

Handset connection

Analog headset connection (optional)

Network port (10/100 SW) connection. IEEE

802.3af power enabled

Related Topics

•

Footstand, page 3-8

V e rifying the Phone Startup Process, page 3-12

Configuring Startup Network Settings, page 3-13

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Chapter 3 Setting Up the Cisco Unified IP Phone

Reducing Power Consumption on the Phone

You can reduce the amount of energy that the Cisco Unified IP Phone 6921, 6941, and 6961 consumes

by scheduling when the phone goes into power save mode. In power save mode, the backlight on the

screen is not lit when the phone is not in use. The phone remains in power save mode for the scheduled

duration or until the user lifts the handset or presses any button. In the Phone Configuration page on

Cisco Unified Communications Administration, configure the following parameters.

•

Days Backlight Not Active—Specify the days that the backlight remains inactive.

Backlight on Time—Schedule the time of day that the backlight automatically activates. on the days

listed in the off schedule.

•

Backlight on Duration—Indicates the length of time that the backlight is active once the backlight

is enabled by the programmed schedule

Backlight Idle Timeout—Defines the period of user inactivity on the phone before the backlight is

turned off.

Footstand

If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a

higher or lower viewing angle, depending on your preference.

Figure 3-3 illustrates the footstand and the alignment of the tabs on the footstand with the two different

sets of holes on the Cisco Unified IP Phone 6921 and 6941. Figure 3-4 illustrates the footstand and the

alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP Phone

6961.

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Footstand

Figure 3-3

Cisco Unified IP Phone 6921 and 6941

Footstand slots for a higher viewing angle

Footstand slots for a lower viewing angle

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Footstand

Figure 3-4

Cisco Unified IP Phone 6961

CISCO

Footstand slots for a higher viewing angle

Footstand slots for a lower viewing angle

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Chapter 3 Setting Up the Cisco Unified IP Phone

Footstand

Higher Viewing Angle

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Chapter 3 Setting Up the Cisco Unified IP Phone

Mounting the Phone to the Wall

Lower Viewing Angle

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using special brackets available in a

Cisco Unified IP Phone wall mount kit. For information on installing the wall mount kit, see

Appendix E, “Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961” or

Appendix F, “Cisco Unified IP Phone Non-Lockable Wall Mount.”

Note

Wall mount kits are ordered separately from the phone.

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic

process by cycling through the following steps.

1. The following LED buttons flash on and off during the various stages of bootup as the phone checks

its hardware. See Table 3-2 for a list of the hardware test and the LED diagnostic status.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Configuring Startup Network Settings

Table 3-2

LED Diagnostic Status

Hardware Test

MWI

—

Hold

—

Mute

Speaker

Power is Ready

Flash is Accessible

RAM Test Successful

Ethernet Test Successful

—

2. The screen displays the Cisco Systems, Inc., logo screen.

3. These messages appear as the phone starts up.

–

Configuring IP message

Registering

4. The home screen displays:

–

Current date and time

Primary directory number

Additional directory numbers and speed dial numbers, if configured (Only on Cisco Unified IP

Phone 6961)

–

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not

start up properly, see the “Resolving Startup Problems” section on page 9-1.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the

Cisco Unified IP Phone after installing the phone on the network:

•

IP address

IP subnet information

TFTP server IP address

You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco

Unified IP Phone.”

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C H A P T E R

Configuring Settings on the Cisco Unified IP

Phone

The Cisco Unified IP Phone includes many configurable network settings that you may need to modify

before the phone is functional for your users. You can access these settings, and change some of them,

through menus on the phone. Settings that are display-only on the phone are configured in

Cisco Unified Communications Manager Administration.

This chapter includes the following topics:

•

Configuration Menus on the Cisco Unified IP Phone, page 4-1

Configuration Menus on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes the following configuration menus:

•

Network Configuration—Provides options for viewing and making a variety of network settings.

For more information, see the “Network Setup Menu” section on page 4-4.

•

IPv4 Configuration—A sub-menu of the Network Configuration menu, the IPv4 menuitems provide

additional network options for viewingand setting. For more information, see the “IPv4 Setu p M enu

Options” section on page 4-6.

Before you can change option settings on the Network Configuration menu, you must unlock options for

editing. See the “Unlocking and Locking Options” section on page 4-3 for instructions.

For information about the keys you can use to edit or change option settings, see the “Editing V a lues”

section on page 4-3.

You can control whether a phone user has access to phone settings by using the Settings Access field in

the Cisco Unified Communications Manager Administration Phone Configuration window.

Related Topics

•

Chapter 9, “Troubleshooting and Maintenance.”

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Configuration Menus on the Cisco Unified IP Phone

Displaying a Configuration Menu

To display a configuration menu, perform the following steps.

Note

You can control whether a phone has access to the Settings menu or to options on this menu by using the

Settings Access field in the Cisco Unified Communications Manager Administration Phone

Configuration window. The Settings Access field accepts these values:

•

Enabled—Allows access to the Settings menu.

Disabled—Prevents access to the Settings menu.

Restricted—Allows access to the User Preferences menu and allows volume changes to be saved.

Prevents access to other options on the Settings menu.

If you cannot access an option on the Administrator Settings menu, check the Settings Access field.

Procedure

Step 1

Step 2

Press the Applications button.

Select Admin Settings.

Note

For information about the Status menu, see Chapter 7, “Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone.” For information about the Reset Settings menu, see

Step 3

Enter the password and then press the Select button. The Admin Settings password is configured in the

Local Phone Unlock Password parameter in the Common Phone Profile Configuration on

Cisco Unified Communications Manager Administration.

Note

Users can access the Admin Settings without entering a password when the Local Phone Unlock

Password parameter is not configured

Step 4

Perform one of these actions to display the desired menu:

•

Use the navigation bar to select the desired menu and then press the Select button.

Use the keypad on the phone to enter the number that corresponds to the menu.

Step 5

Step 6

To display a submenu repeat Step 4.

To exit a menu, press the Exit softkey.

Related Topics

•

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Configuration Menus on the Cisco Unified IP Phone

Unlocking and Locking Options

You can apply a password to the phone so that no changes can be made to the administrative options on

the phone without the password being entered on the Admin Settings phone screen.

To apply a password to the phone, in Cisco Unified Communications Manager administration, navigate

to the Common Phone Profile Configuration window (Device > Device Settings > Common Phone

Profile). Enter a password in the Local Phone Unlock Password option. Apply the password to the

common phone profile that the phone uses.

Related Topics

•

Editing Values

When you edit the value of an option setting, follow these guidelines:

•

Use the keys on the keypad to enter numbers and letters.

To enter letters by using the keypad, use a corresponding number key. Press the key one or more

times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,”

and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to

enter the next letter.

•

To enter a period (for example, in an IP address), press * on the keypad.

Press the up arrow on the navigation bar to move the cursor to the left most character, and press the

down arrow on the navigation bar to move the cursor to the right most character.

•

Press

if you make a mistake. This softkey deletes the character to the left of the cursor.

Press the Cancel softkey before pressing the Save softkey to discard any changes that you have

made.

Note

The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if

necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone” section

on page 9-10.

Related Topics

•

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Setup Menu

The Network Setup menu provides options for viewing and making a variety of network settings.

Table 4-1 describes these options and, where applicable, explains how to change them.

For information about how to access the Network Setup menu, see the “Displaying a Configuration

Menu” section on page 4-2.

For information about the keys you can use to edit options, see the “Editing V a lues” section on pa g e 4 -3.

Table 4-1 Network Setup Menu Options

Option

Description

To Change

IPv4 Setup

In the IPv4 Setup submenu, you can do the following:

Scroll to IPv4 Setup and press

Select.

•

Enable or disable the phone to use the IP address that

is assign by the DHCP server.

•

Manually set the IP Address, Subnet Mask, Default

Routers, DNS Server, and Alternate TFTP servers.

For more information on the IPv4 address fields, refer to

Table 4-2.

Host Name

Unique host name that the DHCP server assigned to the Display only—Cannot configure.

phone.

Domain Name

Name of the Domain Name System (DNS) domain in

which the phone resides.

1. Set the DHCP Enabled option to

No.

2. Scroll to the Domain Name

option, press the Edit softkey,

and then enter a new domain

name.

3. Press the Apply softkey, then

press Save.

Operational VLAN ID

Auxiliary Virtual Local Area Network (VLAN)

configured on a Cisco Catalyst switch in which the phone

is a member.

Display only—Cannot configure.

The phone obtains its Operational

VLAN ID via Cisco Discovery

Protocol (CDP) from the switch to

which the phone is attached. To

assign a VLAN ID manually, use the

Admin VLAN ID option.

If the phone has not received an auxiliary VLAN, this

option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative

VLAN are configured, this option defaults to a VLAN ID

of 4095.

Admin. VLAN ID

Auxiliary VLAN in which the phone is a member.

1. Scroll to the Admin. VLAN ID

option, press the Edit softkey,

and then enter a new Admin

VLAN setting.

Used only if the phone does not receive an auxiliary

VLAN from the switch; otherwise it is ignored.

2. Press the Apply softkey, then

press Save.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Setup Menu

Table 4-1 Network Setup Menu Options (continued)

Option

Description

To Change

PC VLAN

Allows the phone to interoperate with 3rd party switches 1. Make sure the Admin VLAN ID

that do not support a voice VLAN. The Admin VLAN ID

option must be set before you can change this option.

option is set.

2. Scroll to the PC VLAN option,

press the Edit softkey, and then

enter a new PC VLAN setting.

3. Press the Apply softkey, then

press Save.

SW Port Configuration

Speed and duplex of the network port. Valid values:

1. Unlock network configuration

options.

•

Auto Negotiate

2. Scroll to the SW Port

Configuration option and then

press the Edit softkey.

100 Half—100-BaseT/half duplex

100 Full—100-BaseT/full duplex

10 Half—10-BaseT/half duplex

10 Full—10-BaseT/full duplex

3. Scroll to the setting that you

want and then press the Select

button.

If the phone is connected to a switch, configure the port

on the switch to the same speed/duplex as the phone, or

configure both to auto-negotiate.

If you change the setting of this option, you must change

the PC Port Configuration option to the same setting.

PC Port Configuration

Speed and duplex of the access port. Valid values:

1. Unlock network configuration

options.

•

Auto Negotiate

2. Scroll to the PC Port

Configuration option and then

press the Edit softkey.

100 Half—100-BaseT/half duplex

100 Full—100-BaseT/full duplex

10 Half—10-BaseT/half duplex

10 Full—10-BaseT/full duplex

3. Scroll to the setting that you

want and then press the Select

button.

If the phone is connected to a switch, configure the port

on the switch to the same speed/duplex as the phone, or

configure both to auto-negotiate.

If you change the setting of this option, you must change

the SW Port Configuration option to the same setting.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

IPv4 Setup Menu Options

The IPv4 Setup menu is a submenu of the Network Setup menu. To reach the IPv4 Setup menu, select

the IPv4 option on the Network Setup menu.

Table 4-2 describes the IPv4 Setup menu options.

For information about the keys you can use to edit options, see the “Editing V a lues” section on pa g e 4 -3.

Table 4-2

IPv4 Setup Menu Options

Option

Description

To Change

DHCP

Indicates whether the phone has DHCP enabled or

disabled.

Scroll to the DHCP option, press the

Edit softkey, then press either theNo

softkey to disable DHCP, or press the

Yes softkey to enable DHCP.

When DHCP is enabled, the DHCP server assigns the

phone an IPaddress. When DHCP is disabled, the

administrator must manually assign an IP address to the

phone.

IP Address

Internet Protocol (IP) address of the phone.

1. Set the DHCP option to No.

If you assign an IP address with this option, you must also 2. Scroll to the IP Address option,

assign a subnet mask and default router. See the Subnet

Mask and Default Router options in this table.

press the Edit softkey, and then

enter a new IP Address.

3. Press the Apply softkey, then

press Save.

Subnet Mask

Subnet mask used by the phone.

1. Set the DHCP Enabled option to

No.

2. Scroll to the Subnet Mask

option, press the Edit softkey,

and then enter a new subnet

mask.

3. Press the Apply softkey, then

press Save.

Default Router 1

Default router used by the phone (Default Router 1).

1. Set the DHCP Enabled option to

No.

2. Scroll to the appropriate Default

Router option, press the Edit

softkey, and then enter a new

router IP address.

3. Press the Apply softkey, then

press Save.

DNS Server 1

Primary Domain Name System (DNS) server (DNS Server 1. Set the DHCP Enabled option to

1) and optional backup DNS servers (DNS Server 2–5)

used by the phone.

No.

2. Scroll to the appropriate DNS

Server option, press the Edit

softkey, and then enter a new

DNS server IP address.

3. Press the Apply softkey, then

press Save.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

IPv4 Setup Menu Options

Table 4-2

IPv4 Setup Menu Options (continued)

Option

Description

To Change

Alternate TFTP

Indicates whether the phone is using an alternative TFTP Scroll to the Alternate TFTP option

server.

and press the Yes softkey if the phone

should use an alternative TFTP

server; press the No softkey if the

phone should not use an alternative

TFTP server.

TFTP Server 1

Primary Trivial File Transfer Protocol (TFTP) server used 1. If DHCP is enabled, set the

by the phone. If you are not using DHCP in your network

and you want to change this server, you must use the TFTP

Server 1 option.

Alternate TFTP option to Yes.

2. Scroll to the TFTP Server 1

option, press the Edit softkey,

and then enter a new TFTP

server IP address.

If you set the Alternate TFTP option to yes, you must enter

a non-zero value for the TFTP Server 1 option.

3. Press the Apply softkey, then

press Save.

TFTP Server 2

Optional backup TFTP server that the phone uses if the

primary TFTP server is unavailable.

1. Enter an IP address for the TFTP

Server 1 option.

2. Scroll to the TFTP Server 2

option, press the Edit softkey,

and then enter a new backup

TFTP server IP address.

3. Press the Apply softkey, then

press Save.

DHCP Address

Released

Releases the IP address assigned by DHCP.

Scroll to the DHCP Address

Released option and press the Edit

softkey, then press the Yes softkey to

release the DHCP Address.

Related Topics

•

Telephony Features Available for the Cisco Unified IP Phone, page 5-1

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

IPv4 Setup Menu Options

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C H A P T E R

Configuring Features, Templates, Services, and

Users

After you install Cisco Unified IP Phones in your network, configure their network settings, and add

them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications

Manager Administration application to configure telephony features, optionally modify phone

templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified

Communications Manager documentation provides detailed instructions for these procedures.

To list supported features for all phones or for a particular phone model on your Cisco Unified

Communications Manager, you can generate a Unified CM Phone Feature List report on Cisco Unified

Reporting.

For suggestions about how to provide users with information about features, and what information to

provide, see Appendix A, “Providing Information to Users Via a Website.”

For information about setting up phones in non-English environments, see Appendix B, “Supporting

International Users.”

This chapter includes following topics:

•

Join and Direct Transfer Policy, page 5-13

Modifying Phone Button Templates, page 5-14

Configuring Softkey Templates, page 5-16

Setting Up Services, page 5-18

Adding Users to Cisco Unified Communications Manager, page 5-19

Managing the User Options Web Pages, page 5-19

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add

functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you

can configure using Cisco Unified Communications Manager Administration. The Reference column

lists Cisco Unified Communications Manager and other documentation that contains configuration

procedures and related information.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

For information about using most of these features on the phone, refer to Cisco Unified IP Phone 6921,

6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1.

Note

Cisco Unified Communications Manager Administration also provides several service parameters that

you can use to configure various telephony functions. For more information on accessing and

configuring service parameters, refer to Cisco Unified Communications Manager Administration Guide.

For more information on the functions of a service, select the name of the parameter or the question mark

help button in the Service Parameter Configuration window.

Table 5-1

Telephony Features for the Cisco Unified IP Phone

Feature

Description

Configuration Reference

Abbreviated dialing

Allows users to speed dial a phone number by

entering an assigned index code (1-99) on the

phone keypad.

For more information, refer to the following:

•

Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

Note

You can use Abbreviated Dialing while

on-hook or off-hook.

•

Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

Users assign index codes from the User Options

web pages.

Audible Message

Waiting Indicator

(AMWI)

A stutter tone from the handset, headset, or

speakerphone indicates that a user hasone or more Unified I P P hone” chapter in theCisco Unified

new voice messages on a line. Communications Manager System Guide.

For more information, go to the “Cisco

Note The stutter tone is line-specific. You hear it

only when using the line with the waiting

messages.

Auto Answer

Auto-pickup

Connects incoming calls automatically after a ring For more information, go to the “Directory

or two.

Number Configuration” chapter in the Cisco

Unified Communications Manager

Administration Guide.

Auto Answer works with either the speakerphone

or the headset.

Allows a user to use one-touch pickup

functionality for call pickup features.

For more information, go to the “Call Pickup”

chapter in the Cisco Unified Communications

Manager Features and Services Guide.

Block external to

external transfer

Prevents users from transferring an external call to For more information, go to the “External Call

another external number.

Transfer Restrictions” chapter in the Cisco

Unified Communications Manager Features

and Services Guide.

Busy Lamp Field

(BLF)

Allows a user to monitor the call state of a

directory number associated with a speed-dial

button on the phone.

For more information, go to the “Presence”

chapter in the Cisco Unified Communications

Manager Features and Services Guide.

Busy Lamp Field

(BLF) Pickup

Provides enhancements to BLF speeddial. Allows For more information, go to the “Call Pickup”

you to configure a Directory Number (DN) that a chapter in the Cisco Unified Communications

user can monitor for incoming calls. When the DN Manager Features and Services Guide.

receives an incoming call, the system alerts the

monitoring user, who can then pick up the call.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Call Back

Provides users with an audio and visualalert on the For more information, refer to:

phone when a busy or unavailable party becomes

•

Cisco Unified Communications Manager

available.

System Guide, “Cisco Unified IP Phone”

chapter.

•

Cisco Unified Communications Manager

Features and Services Guide, “Cisco Call

Back” chapter.

Call display

restrictions

Determines the information that will display for

calling or connected lines, depending on the parties

who are involved in the call.

For more information, refer to:

•

Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

Cisco Unified Communications Manager

System Guide, “Understanding Route

Plans” chapter.

Cisco Unified Communications Manager

Features and Services Guide, “Call

Display Restrictions” chapter.

Call Forward

Allows users to redirect incoming calls to another For more information, refer to:

number. Call forward options include Call Forward

•

Cisco Unified Communications Manager

All, Call Forward Busy, Call Forward No Answer,

and Call Forward No Coverage.

Administration Guide, “Directory

Number Configuration” chapter.

Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

“Specifying Options that Appear on the

User Options Web Pages” section on

page 5-21

Call forward all loop

breakout

Detects and prevents Call Forward All loops.

For more information, go to the “Cisco

When a Call Forward All loopis detected, the Call Unified I P P hone” chapter in theCisco Unified

Forward All configuration is ignored and the call Communications Manager System Guide.

rings through.

Call forward all loop

prevention

Prevents a user from configuring a Call Forward

All destination directly on the phone that creates a Unified I P P hone” chapter in theCisco Unified

For more information, go to the “Cisco

Call Forward All loop or that creates a Call

Forward All chain with more hops than the existing

Forward Maximum Hop Count service parameter

allows.

Communications Manager System Guide.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Call forward

configurable display

Allows you to specify information that appears on For more information, refer to the following:

a phone when a call is forwarded. This information

can include the caller name, caller number,

redirected number, and original dialed number.

•

Cisco Unified Communications Manager

Administration Guide, “Directory

Number Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

Call forward

Allows you to override Call Forward All (CFA) in For more information, go to the

destination override

cases where the CFA target places a callto the CFA “Understanding Directory Numbers” chapter

initiator. This feature allows the CFA target to

reach the CFA initiator for important calls. The

override works whether the CFA target phone

number is internal or external.

in the Cisco Unified Communications

Manager System Guide.

Call park

Allows users to park (temporarily store) a call and For more information, go to the “Call Park and

then retrieve the call by using another phone in the Directed Call Park” chapter in the Cisco

Cisco Unified Communications Manager system. Unified Communications Manager Features

and Services Guide.

Call pickup

Allows users to redirect a call that is ringing on

another phone within their pickup group to their

phone.

For more information, go to the “Call Pickup”

chapter in the Cisco Unified Communications

Manager Features and Services Guide.

You can configure an audio and/or visual alert for

the primary line on the phone. This alert notifies

the users that a callis ringing in theirpickup group.

Call waiting

Indicates (and allows users toanswer) an incoming For more information, refer to:

call that rings while on another call. Incoming call

•

Cisco Unified Communications Manager

information appears on the phone display.

System Guide, “Understanding Directory

Numbers” chapter.

•

“Configuring the Phone to Support Call

Waiting” section on page 5-22

Caller ID

Caller identification such as a phone number,

name, or other descriptive text appear on the phone

display.

For more information, refer to:

•

Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

Cisco Unified Communications Manager

System Guide, “Understanding Route

Plans” chapter.

Cisco Unified Communications Manager

Features and Services Guide, “Call

Display Restrictions” chapter.

Cisco Unified Communications Manager

Administration Guide, “Directory

Number Configuration” chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Caller ID Blocking

Allows a user to block their phone number or

e-mail address from phones that have caller

identification enabled.

For more information, refer to:

•

Cisco Unified Communications Manager

System Guide, “Understanding Route

Plans” chapter.

•

Cisco Unified Communications Manager

Administration Guide, “Directory

Number Configuration” chapter.

Calling Party

Normalization

Globalizes or localizes the incoming calling party For more information, go to the “Calling Party

number so that the appropriate calling number

presentation displays on the phone. Supports the

international escape character +.

Normalization” chapter in the Cisco Unified

Communications Features and Services

Guide.

Cisco Extension

Mobility

Allows users to temporarily access their Cisco

Unified IP Phone configuration such as line

For more information, go to the “Cisco

Extension Mobility” chapter in the Cisco

appearances, services, and speed dials fromshared Unified Communications Manager Features

Cisco Unified IP Phone by logging into the Cisco and Services Guide.

Extension Mobility service on that phone when

they log into the Cisco Extension Mobility service

on that phone.

Cisco Extension Mobility can be useful if users

work from a variety of locations within your

company or if they share a workspace with

coworkers.

Cisco Web Dialer

Allows users to make calls from web and desktop For more information go to the “Cisco Web

applications.

Dialer” chapter in the Cisco Unified

Communications Manager Features and

Services Guide.

Client matter codes

(CMC)

Enables a user to specify that a call relates to a

specific client matter.

For more information, go to the“Client Matter

Codes and Forced Authorization Codes”

chapter in the Cisco Unified Communications

Manager Features and Services Guide.

Conference

•

Allows a user to talk simultaneously with

multiple parties by calling each participant

individually. Conference features include

Conference and Meet-Me.

The service parameter, Advance Adhoc

Conference, (disabled by default in Cisco

Unified Communications Manager

Administration) allows you to enable these

features.

Allows a non-initiator in a standard (ad hoc)

conference to add or remove participants; also For information on conferences, go to the

allows any conference participant to join “Conference Bridges” chapter in the

together two standard conferences on the same Cisco Unified Communications Manager

line.

System Guide.

For more information, go to the “Cisco

Unified I P P hone” chapter in theCisco Unified

Communications Manager System Guide.

Note

Be sure to inform your users whether

these features are activated.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

CTI Applications

A computer telephony integration (CTI) route

point can designate a virtual device to receive

multiple, simultaneous calls for

For more information, go to the “CTI Route

Point Configuration” chapter in the Cisco

Unified Communications Manager

Administration Guide.

application-controlled redirection.

Direct transfer

Allows users to connect two calls to each other

(without remaining on the line).

For more information, go to the “Cisco

Unified I P P hone” chapter in theCisco Unified

Communications Manager System Guide.

Directed Call Park

Allows a user to transfer an active call to an

available directed call park number that the user

dials or speed dials.

For more information, go to the “Call Park and

Directed Call Park” chapter in the Cisco

Unified Communications Manager Features

and Services Guide.

A Call Park BLF button indicates whether a

directed call park numberis occupied and provides

speed-dial access to the directed call park number.

Note

If you implement Directed Call Park, avoid

configuring the Park softkey. This prevents

users from confusing the two Call Park

features.

Directed Call Pickup

Distinctive ring

Allows a user to answer a call that is ringing on a For more information, go to the “Call Pickup”

particular directory number.

chapter in the Cisco Unified Communications

Manager Features and Services Guide.

Users can customize how their phone indicates an For more information, go to the “Custom

incoming call and a new voice mail message.

Phone Rings” chapter in the Cisco Unified

Communications Manager Features and

Services Guide.

Divert

Allows a user to transfer a ringing, connected, or For more information, go to the “Immediate

held call directly to a voice-messaging system. Divert” chapter in the Cisco

When a call is diverted, the line becomes available Unified Communications Manager Features

to make or receive new calls. and Services Guide.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Do Not Disturb (DND) When DND is turned on, either no audible rings

occur during the ringing-in state of a call, or no

For more information, go to the “Do Not

Disturb” chapter in the Cisco Unified

Communications Manager Features and

Services Guide.

audible or visual notifications of any type occur.

You can configure the phone to have a softkey

template with a DND softkey or a phone-button

template with DND as one of the selected features.

The following DND-related parameters are

configurable in Cisco Unified Communications

Manager Administration:

•

Do Not Disturb—This check box allows you

to enable DND on a per-phone basis. Use

Cisco Unified Communications Manager

Administration > Device > Phone > Phone

Configuration.

•

DND Incoming Call Alert—Choose the type

of alert toplay, ifany, on a phone forincoming

calls when DND is active. This parameter is

located on both the Common Phone Profile

page and the Phone configuration page (Phone

Configuration window value takes

precedence).

•

BLF Status Depicts DND—Enables DND

status to override busy/idle state.

Fast Dial Service

Allows a user to enter a Fast Dial code to place a For more information, see Modifying a Phone

call. Fast Dial codes can be assigned to phone

numbers or Personal Address Book entries. (See

“Services” in this table.)

Button T e mplate for Personal Address Book or

Speed Dials, page 5-15.

Forced authorization

codes (FAC)

Controls the types of calls that certain users can

place.

For more information, go to the“Client Matter

Codes and Forced Authorization Codes”

chapter in the Cisco Unified Communications

Manager Features and Services Guide.

Group call pickup

Hold Reversion

Allows a user to answer a call that is ringing on a For more information, go to the “Call Pickup”

directory number in another group.

chapter in the Cisco Unified Communications

Manager Features and Services Guide.

Limits the amount of time that a call can be onhold For more information about configuring this

before reverting back to the phone that put the call feature, go to the “Hold Reversion” chapter in

on hold and alerting the user.

the Cisco Unified Communications Manager

Features and Services Guide.

Reverting calls are distinguished from incoming

calls by a single ring (or beep, depending on the

new call indicator setting for the line). This

notification repeats at intervals if not resumed.

A callthat triggers Hold Reversion alsodisplays an

animated icon in the call bubble.

You can configure call focus priority to favor

incoming or reverting calls.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

No configuration is required.

Hold Status

Enables phones with a shared line to distinguish

between the local and remote lines that placed a

call on hold.

Hold/Resume

Hunt Group

Allows the user to move a connected call from an

active state to a held state.

•

Requires no configuration, unless you

want to use music on hold. See

“Music-on-Hold” in this table for

information.

•

See “Hold Reversion” in this table.

Provides load sharing for calls to a main directory For more information, refer to:

number. A hunt group contains aseries of directory

•

Cisco Communications Manager

Administration Guide, “Hunt Group

Configuration” chapter.

numbers that can answer the incoming calls. When

the first directory number in the hunt group is busy,

the system hunts in a predetermined sequence for

the next available directory number in the group

and directs the call to that phone.

•

Cisco Unified Communications Manager

System Guide, “Understanding Route

Plans” chapter.

Intercom

Allows users to place and receive intercom calls

using programmable phone buttons. You can

configure intercom line buttons to:

For more information, go to the “Intercom”

chapter in the Cisco Unified Communications

Manager Feature and Services Guide.

•

Directly dial a specific intercom extension.

Initiate an intercom call and then prompt the

user to enter a valid intercom number.

Note

If your user logs into the same phone on a

daily basis using their Cisco Extension

Mobility profile, assign the phone button

template that contains intercom

information to their profile, and assign the

phone as the default intercom device for

the intercom line.

Join Across Lines

Allows users to combine calls that are on multiple Some JTAPI/TAPI applications are not

phone lines to create a conference call.

compatible with the Join and Direct Transfer

feature implementation on the Cisco Unified

IP Phone 6921, 6941, and 6961 and you may

need to configure the Join and Direct Transfer

Policy to disablejoin and direct transfer on the

same line or possibly across lines. For more

information, see the “Join and Direct Transfer

For more information, go to the “Cisco

Unified I P P hone” chapter in theCisco Unified

Communications Manager System Guide.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Join

Allows users to combine two calls that are on one Some JTAPI/TAPI applications are not

line to create a conference call and remain on the compatible with the Join and Direct Transfer

call.

feature implementation on the Cisco Unified

IP Phone 6921, 6941, and 6961 and you may

need to configure the Join and Direct Transfer

Policy to disablejoin and direct transfer on the

same line or possibly across lines. For more

information, see the “Join and Direct Transfer

“Creating Custom Phone Rings” section

For more information:

•

Refer to Cisco Unified Communications

Manager System Guide, ““Cisco Unified

IP Phone”

•

Cisco Unified IP Phone 6921,6941, and

6961 User Guide, “Basic Call Handling”

chapter, “Making Conference Calls”

section

Log out of hunt groups Allows users to log out of a hunt group and

temporarily block calls from ringing their phone

when they are not available to take calls. Logging

out of hunt groups does not prevent non-hunt group

calls from ringing their phone.

For more information

•

See the “Configuring Softkey Templates”

section on page 5-16.

•

Cisco Unified Communications Manager

System Guide, “Understanding Route

Plans” chapter.

Malicious caller

Allows users to notify the system administrator

For more information refer to:

identification (MCID) about suspicious calls that are received.

•

Cisco Unified Communications Manager

System Guide, ““Cisco Unified IP P h o ne”

•

Cisco Unified Communications Manager

Features and Services Guide, “Malicious

Call Identification” chapter.

Meet-Me conference

Message Waiting

Allows a user to host a Meet-Me conference in

which other participants call a predetermined

number at a scheduled time.

For more information go to the “Meet-Me

Number/Pattern Configuration” chapter in the

Cisco Unified Communications Manager

Administration Guide.

Defines directory numbers for message-waiting on For more information, refer to:

and message-waiting off indicator. A directly

connected voice-messaging system uses the

specified directory number to set or to clear a

message-waiting indication for a particular Cisco

Unified IP Phone.

•

Cisco Unified Communications Manager

Administration Guide, “Message W a iting

Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide, “Voice Mail Connectivity

to Cisco Unified Communications

Manager” chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Message waiting

Indicator

A light on the handset that indicates that a user has For more information refer to:

one or more new voice messages.

•

Cisco Unified Communications Manager

Administration Guide, “Message W a iting

Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide, “Voice Mail Connectivity

to Cisco Unified Communications

Manager” chapter.

Mobile Connect

Enables users to manage business calls using a

For more informat i o n, go t o t h e “Cisco Unified

single phone number and pick up in-progress calls Mobility” chapter in the Cisco Unified

on the desk phone and a remote device such as a

mobile phone. Users can restrict the group of

callers according to phone number and time of day.

Communications Manager Features and

Services Guide.

Mobile Voice Access

Music on hold

Extends Mobile Connect capabilities by allowing For more informat i o n, go t o t h e “Cisco Unified

users to access an interactive voice response (IVR) Mobility” chapter in the Cisco Unified

system to originate a call from a remote device

such as a cellular phone.

Communications Manager Features and

Services Guide.

Plays music while callers are on hold.

For more information go to the “Music On

Hold” chapter in the Cisco Unified

Communications Manager Features and

Services Guide.

Mute

Mutes the microphone from the handset or headset. Requires no configuration.

Onhook Dialing

Allows a user to dial a number without going off For more information, refer to the Cisco

hook. The user can then either pick up the handset Unified IP Phone 6921, 6941, and 6961 User

or press the Dial softkey.

Guide, “Basic Call Handling” chapter.

Other group pickup

Privacy

Allows a user to answer a call ringing on a phone For more information, go to the “Call Pickup”

in another group that is associated with the user's chapter in the Cisco Unified Communications

group.

Manager Features and Services Guide.

Prevents users who share a line from adding

themselves to a call and from viewing information

on their phone display about the call of the other

user.

For more information refer to:

•

Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

Cisco Unified Communications Manager

Features and Services Guide “Barge and

Privacy” chapter.

Private Line

The Cisco Unified Communications Manager

For more information, go to the “Directory

Automated Ringdown administrator can configure a phone number that Number Configuration” chapter in the Cisco

(PLAR)

the Cisco Unified IP Phone dials as soon as the

handset goes off hook. This can be useful for

phones that are designated for calling emergency

or “hotline” numbers.

Unified Communications Manager

Administration Guide.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Programmable Feature The administrator can assign features, such as New For more information, refer to:

Buttons

Call, Call Back, and Forward All, etc. to line

buttons.

•

Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

•

Cisco Unified Communications Manager

Administration Guide, “Phone Button

Template Configuration” chapter

Quality Reporting Tool Allows users to submit information about problem For more information refer to:

(QRT)

phone calls by pressing a button. QRT can be

configured for either of twouser modes, depending

upon the amount of user interaction desired with

QRT.

•

Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

•

Cisco Unified Communications Manager

Features and Services Guide, “Quality

Report Tool” chapter.

Redial

Allows users to call the most recently dialed phone Requires no configuration.

number by pressing a button or the Redial softkey.

Ring Tone Setting

Identifies ring type used for a line when a phone

has another active call.

For more information refer to:

•

Cisco Unified Communications Manager

Administration Guide, “Directory

Number Configuration” chapter.

•

on page 6-2.

Services URL button

Allows users to access services from a

programmable button rather than by using the

Services menu on a phone.

For more information refer to:

•

Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone

Services” chapter.

Services

Allows you to use the Cisco Unified IP Phone

Services Configuration menu in Cisco

Unified Communications Manager Administration

to define and maintain the list of phone services to

which users can subscribe.

For more information refer to:

•

Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone

Services” chapter.

Shared line

Allows a user to have multiple phones that share For more information, go to the

the same phone number or allows a user to share a “Understanding Directory Numbers” chapter

phone number with a coworker.

in the Cisco Unified Communications

Manager System Guide.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Speed-dialing

Dials a specified number that has been previously For more information refer to:

stored.

•

Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

Time-of-Day Routing Restricts access to specified telephony features by For more information refer to:

time period.

•

Cisco Unified Communications Manager

Administration Guide, “Time Period

Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide, “Time-of-Day Routing”

chapter.

Transfer

Allows users to redirect connected calls from their Some JTAPI/TAPI applications are not

phones to another number.

compatible with the Join and Direct Transfer

feature implementation on the Cisco Unified

IP Phone 6921, 6941, and 6961 and you may

need to configure the Join and Direct Transfer

Policy to disablejoin and direct transfer on the

same line or possibly across lines. For more

information, see the “Join and Direct Transfer

Transfer - Direct

Transfer

Transfer—The first invocation of Transfer will

always initiate a new call by using the same

directory number, after putting the active call on

hold.

Some JTAPI/TAPI applications are not

compatible with the Join and Direct Transfer

feature implementation on the Cisco Unified

IP Phone 6921, 6941, and 6961 and you may

need to configure the Join and Direct Transfer

Policy to disablejoin and direct transfer on the

same line or possibly across lines. For more

information, see the “Join and Direct Transfer