Casablanca Fan Company Fan Metropolitan User Manual

METROPOLITAN  
OWNER’S MANUAL  
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MOUNTING RECOMMENDATIONS  
Before mounting your Casablanca fan, read the following helpful recommendations. The location of the fan, air circulation,  
and fan size are all important factors to consider before installation.  
Location  
Ceiling fans have practical uses in almost every room in your home. We suggest you follow these mount-  
ing recommendations as you decide where to install your Casablanca fan.  
For safety reasons, the fan blades must be a minimum of 7above the floor.  
Do not locate the fan in a doorway or above a swinging door.  
• In any installation, the tips of the blades must be at least 18from the wall in order to provide  
sufficient clearance for the blades.  
• In bedrooms, fans work best when mounted above the foot of the bed.  
Over pool tables, be sure to provide plenty of clearance to avoid damage from  
pool cues.  
• In low ceiling locations, our optional Low Ceiling Adaptor (LCA)—available at  
extra cost—can be used to gain 31/ 2.  
• In kitchens be sure to allow for open cupboard doors to clear the fan blades.  
Do not install a fan close to, or over, a pool or spa. High humidity combined  
with corrosive gases will destroy the finish and warp the blades.  
Fan Size  
Variable fan speed capability permits the use of a full-size 52fan even in  
smaller rooms. For very large rooms, two fans may be needed.  
SLOPED CEILING INSTALLATIONS  
MAXIMUM  
32°  
HANG-TRU®  
ANGLE 32º  
Suggested Extension Pole Lengths  
EXTENSION  
POLE  
Ceiling Height  
Pole Length  
Standard  
Standard  
6″  
8′  
86″  
9′  
96″  
10′  
11′  
12′  
13′  
14′  
12″  
12″  
18″  
24″  
BLADES MUST BE A  
MINIMUM OF 7′  
ABOVE THE FLOOR  
36″  
48″  
7MINIMUM  
When to Use Extension Poles  
For best performance and best appearance,  
an extension pole should be used with  
your Casablanca fan when installing on  
high (cathedral) ceilings or sloped ceil-  
ings. Casablanca offers standard poles in  
increments of 6up to 5. Custom poles  
are available in lengths up to 10. See your  
Authorized Casablanca Dealer for details.  
Note: Fan may wobble or vibrate if  
pole length is not long enough and  
inside blade is too close to downslope  
or side wall. Extending pole length  
will usually solve problem.  
EXAMPLE 1  
This slope is less than 32˚.  
It is OK to install your fan.  
EXAMPLE 2  
This slope is 32˚. This is the maximum  
slope that will allow the fan to hang  
straight down. It is OK to install your  
fan.  
EXAMPLE 3  
This slope is more than 32˚.  
Your fan will not hang straight down, an  
adaptor is necessary. Contact your local  
Authorized Casablanca Dealer in regards  
to purchasing a “Slope Ceiling Adaptor.”  
Calculation of 32°  
Use the tear-off Ceiling Angle Template card inserted in the  
back of this manual, it provides you with a simple go’ or  
no-go’ for installing your fan on a sloped ceiling.  
2
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METROPOLITAN  
INSTALLATION INSTRUCTIONS  
Unpacking: Before assembling and installing your ceiling fan, remove all parts from the shipping cartons and check them  
against the parts listed here. Before discarding packaging material, be certain that all parts have been removed.  
PERMA LOCK™ HARDWARE  
ALLEN SET SCREW  
DOWNROD & BALL  
ASSEMBLY  
1
4-20 x 14  
"
3mm  
ALLEN WRENCH  
(PRE-INSTALLED)  
FAN PREPARATION  
IMPORTANT SAFETY INFORMATION!  
BEFORE STARTING THE INSTALLATION OF YOUR CEILING FAN, INSTALL THE  
THREADED DOWNROD INTO THE MOTOR COUPLING AND LOCK THE ASSEMBLY  
MOTOR  
WIRES  
GROUND  
WIRE  
Prepare for fan installation as follows:  
Step A. Route the wires from the motor through the  
Perma Lock™ downrod and ball assembly.  
DOWNROD  
& BALL  
ASSEMBLY  
Tip: The downrod has a tapered thread  
that is designed to lock completely when  
correctly installed.  
TAPERED  
THREAD  
Step B. Using the provided allen wrench, loosen the set screw  
several turns to allow installation of the downrod. Thread  
the downrod into the motor coupling until it stops turning,  
this will take at least four and a half full turns.  
ALLEN  
SET SCREW  
Step C. Securely tighten the set screw with the provided allen  
wrench to ensure safe operation of your fan.  
MOTOR  
COUPLING  
CAUTION: Failure to fully lock in the down-  
rod before securely tightening the allen set  
screw may cause the fan to separate from  
the downrod during normal operation!  
CEILING HARDWARE  
ADDITIONAL HARDWARE  
CROSSBAR MOUNTING  
BRACKET SCREW 21/ 4(2)  
CROSSBAR MOUNTING  
BRACKET SCREW 1(2)  
CROSSBAR  
MOUNTING  
BRACKET  
WIRE NUT (4)  
FLAT WASHER (2)  
GETTING STARTED - CONTINUED  
Installing a New Ceiling Fixture Outlet Box  
Using Existing Ceiling Fixture Outlet Box  
If you do not have an existing fixture located where you wish After turning the power OFF at its source (either circuit breaker  
to place your Casablanca fan, an approved ceiling fixture or fuse box), lower the old fixture and disconnect the wiring.  
outlet box must be installed and wired.  
Check the ceiling fixture outlet box to be sure that it is  
marked Approved for ceiling fan mounting. If it is not, a new  
box must be installed.  
Warning: To reduce the risk of fire, electrical shock,  
or personal injury, mount to outlet box marked  
acceptable for ceiling fan support.  
3
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METROPOLITAN  
CROSSBAR MOUNTING BRACKET INSTALLATION  
CEILING FAN  
APPROVED  
WIRING BOX  
Proceed with installation as follows:  
Step 1. Route the wires from the ceiling outlet box through  
the crossbar mounting bracket center hole. Attach the bracket,  
with ground wire and ridges down, to the Approved For Ceil-  
ing Fan Installation’ ceiling fixture outlet box with the outlet  
box mounting hardware.  
Tighten the screws firmly, being careful not to bend the  
bracket by over tightening.  
RIDGE  
SIDE  
DOWN  
CEILING  
WIRING  
CAUTION: To reduce the risk of  
personal injury, use only the  
mounting hardware provided with  
the approved outlet box to install  
the crossbar mounting bracket.  
CROSSBAR  
MOUNTING  
BRACKET  
GREEN  
GROUND  
WIRE  
FLAT  
WASHER  
APPROVED  
OUTLET BOX  
HARDWARE  
CANOPY HARDWARE  
CANOPY SCREW (4)  
CANOPY LOCK WASHER (4)  
CANOPY  
HATCH  
CANOPY  
CANOPY INSTALLATION  
Step 2. Attach the canopy to the crossbar mount-  
ing bracket with three of the 8-32 x 2 1/ 4long  
canopy screws and canopy lock washers. Hand  
tighten until snug against the ceiling.  
CROSSBAR MOUNTING  
BRACKET INSTALLED  
Note: On sloped ceilings, align the  
canopy opening towards the top or  
room peak.  
CANOPY  
CANOPY LOCK  
WASHERS  
CANOPY  
SCREWS  
4
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METROPOLITAN  
HANGING THE FAN  
Step 3. To hang the fan body in the  
canopy, hold the fan body firmly and in-  
sert the nylon ball into the canopy  
opening. Check that no wires were  
pinched. Rotate the fan body until the  
slot in the nylon ball fits into the pin  
opposite the canopy opening.  
BALL  
PIN  
SLOT  
CANOPY ELECTRICAL CONNECTIONS  
Step 4. Attach the fan wires to the ceiling fixture outlet box  
wiring by twisting the bare ends of the wires together and  
then securing with a wire nut. Test that the connection is  
secure by pulling on the wire nut. Connect in this order:  
2 BLACK WIRES  
Electrical Connections  
GREEN leads from mounting plate and fan to GROUND  
conductor of power source. Secure with wire nut.  
WHITE wire from fan to white NEUTRAL wire in ceil-  
ing fixture outlet box. Secure with wire nut.  
BLACK power wire from fan to BLACK power wire in  
ceiling outlet box. Secure with wire nut.  
2 WHITE WIRES  
3 GREEN WIRES  
WIRE NUT  
CANOPY HATCH INSTALLATION  
Step 5. Tuck the wires into the canopy  
with the wire nuts pointed upwards, so  
that the WHITE and BLACK wires are on  
opposite sides of the canopy and all wires  
are clear of the canopy opening.  
CANOPY  
HATCH  
Step 6. Install canopy hatch with the last  
canopy screw and lock washer. To do this,  
tilt the fan body away from the hatch  
opening.  
LOCK  
WASHER  
Tighten the screws firmly by hand only,  
CANOPY  
SCREW  
Step 7. Straighten the fan, then check  
to ensure that there is no movement be-  
tween the canopy and ceiling or Hang-Tru  
ball and top support shaft.  
TILT THE  
FAN TO  
INSTALL  
LAST  
CANOPY  
SCREW  
Note: Write down the  
Serial Number and the  
model number for future  
reference.  
5
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METROPOLITAN  
BLADE HOLDERS & HARDWARE  
BLADE SCREW  
(4 PER BLADE)  
BLADE HOLDER SCREW  
(2 PER BLADE)  
BADGE  
ASSEMBLE BLADE HOLDER & BLADE  
Step 8. Attach the blades to the  
blade holders by first pressing the  
blade badge into the blade, then  
installing the blade holder using  
the four blade screws provided for  
each blade.  
BADGE STYLE  
BLADE HOLDER  
Hand tighten securely.  
BLADE SCREW  
(4 PER BLADE)  
BLADE  
BADGE  
BLADE  
BLADE/ BLADE HOLDER INSTALLATION  
Step 9. Rotate the flywheel so that the  
screw holes can be accessed through the  
recessed area of the metal plate.  
Attach each blade/ blade holder assem-  
bly to the motor.  
Tighten securely by hand only.  
4/ 5 Blade Combination Flywheel  
Your Casablanca fan includes our 4/ 5 combination fly-  
wheel. This flywheel accomodates your preference to  
use either 4 or 5 blades on your fan. If you desire a 4-  
blade fan, locate the square counterbores on the fly-  
wheel and use these threaded holes to mount the blades.  
If you desire a 5-blade fan, locate the round counterbores  
on the flywheel and use these threaded holes.  
BLADE HOLDER  
SCREW  
(2 PER BLADE)  
= 4-blade mounting hole  
= 5-blade mounting hole  
6
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METROPOLITAN  
PREPARING TO INSTALL SWITCH HOUSING CAP  
Step 10. Remove the three screws on  
the mounting plate.  
Set aside for Step 12.  
MOUNTING  
PLATE  
SCREWS  
(3)  
INSTALLING THE SWITCH HOUSING CAP  
Step 11. Line up the  
three threaded holes in  
the rim of the switch  
housing with the three  
clearance holes in the  
mounting plate. Carefully  
slide the switch housing  
into the mount so that  
the threaded holes are  
directly behind the clear-  
ance holes.  
St ep 12. Install the  
three screws removed in  
Step 10.  
Tighten securely by hand  
only.  
PROCEED TO YOUR FAN’S CONTROL FEATURE SECTION FOR INSTALLATION/ OPERATING INSTRUCTIONS:  
INTELITOUCH = PAGE 8 COMFORTTOUCH = PAGE 12  
7
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INTELITOUCH© INSTALLING THE W-32 WALL CONTROL  
The wall control installs in the same manner as an ordinary light switch, using an existing junction box and wiring. This  
controller is designed to signal the fan microcomputer as well as perform normal switching operations. For this reason the  
following precautions must be observed:  
1. Use only the Casablanca W-32 wall control.  
3. Do not use more than one fan per wall control.  
2. Do not use any additional control with your Inteli-Touch 4. No other light fixtures or electrical appliances may be con-  
fan (for example, dimmer, fan speed control, etc.).  
nected on the circuit controlled by the W-32 wall control.  
INTELITOUCH SINGLE W-32 INSTALLATION  
CAUTION! Ensure power is turned OFF at the breaker  
or fuse panel before starting installation.  
W-32 is used to describe either white (-11) or ivory finish.  
1. Remove the screws and switch plate from the existing  
switch box.  
2. Remove the screws holding the switch in the switch box.  
3. Pull the existing switch from the switch box to expose the  
wire connections.  
4. Remove the two wires from the switch.  
5. Connect the two wires just removed from the switch to  
the W-32 wall control black wire and black/ white stripe  
wire. Secure these connections with wire nuts.  
6. Install the W-32 in the wall box with the two long screws  
provided.  
7. Install the wall plate with the two color matched screws.  
NOTE: If wall control operation is reversed (fan switch controls  
lights and light switch controls fan) turn off the power at the breaker  
or fuse panel, then swap the two W-32 black/ white stripe wires.  
INTELITOUCH DUAL W-32 INSTALLATION  
CAUTION! Ensure power is turned OFF at the breaker  
or fuse panel before starting installation.  
SWAP THESE TWO WIRES  
WHEN NECESSARY  
(SEE NOTE BELOW)  
To control the fan and lights from two locations (a  
three-way circuit), use 2 W-32 wall controls.  
1. Remove the screws and switch plate from the ex-  
isting switch box and the screws holding the switch  
in the switch box.  
2. Pull the existing switch from the switch box to  
expose the wire connections.  
3. Determine which wire is connected to the common  
terminal of the 3-way switch. (The terminal will be  
marked on switch).  
4. Remove the wire from the common terminal of the  
3-way switch. Connect this wire to the remaining  
black/ white striped wire on the W-32 control. Se-  
cure this splice with a wire nut.  
5. Remove the two remaining wires from the 3-way  
switch. Connect one of these wires to a black wire  
on the W-32 control. Secure the splice with a wire  
nut. The remaining wire is to be connected to the  
other black wire on the W-32. Secure the splice  
with a wire nut.  
R
R
END  
IN  
LINE  
LINE  
OF  
6. Install the W-32 in the wall box with the two long  
screws provided.  
7. Install the wall plate with the two short color-  
matched screws provided.  
8. Installation of the second W-32 control is identi-  
cal. Repeat steps 1 through 7.  
NOTE: If wall control operation is reversed (fan switch controls  
lights and light switch controls fan) turn off the power at the breaker  
or fuse panel, then swap the two W-32 black/ white stripe wires.  
8
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INTELITOUCH OPERATION POWER  
button is normally left in the on position. Always turn the  
The  
power off during cleaning or servicing the fan and during thunderstorms. It  
is also used to exit or enter additional programs.  
POWER must be left on to retain a previously set fan speed or light level.  
INTELITOUCH OPERATION SPEED CONTROL  
There are six individual speed settings for the fan; each speed is indicated by  
an audible tone of increasing pitch.  
FAN CONTROL  
To select the desired fan speed:  
1. With fan off, press and hold the button labeled  
. The fan blades  
ON - OFF:  
A momentary press  
of the FAN button  
will start rotating at the slowest speed, and will increase in steps.  
2. Release the button when the desired speed is reached.  
The fan speed is now in memory and will automatically come on at the same  
CHANGE SPEED:  
Press and hold FAN  
button longer than  
one second  
speed each time the  
button is used. To maintain this level of speed,  
less than one second. To lower speed,  
turn the fan on by pressing  
turn fan off, then on by pressing and holding the  
button until the  
desired speed is reached. When the fan is on, you may increase the speed by  
pressing and holding the  
then release it.  
button until the desired speed is reached,  
INTELITOUCH OPERATION REVERSING AIRFLOW  
The direction of airflow can be changed from downward to  
upward or from upward to downward.  
To reverse the airflow:  
Note: A four-toned signal indi-  
cates the command was accepted  
by the fan. A few seconds later  
the fan will slow to a stop and  
then reverse direction.  
1. Make sure the  
2. Press the  
is on.  
button.  
INTELITOUCH OPERATION LIGHT  
To turn the lights off and on, press and release the  
than one second.  
button for less  
LIGHT CONTROL  
To vary the light brightness:  
ON - OFF:  
A momentary press of  
the LIGHT button  
R
1. With lights off, press and hold the  
button. After one second the  
lights come on at their lowest level and gradually become brighter.  
2. Release the button when the desired brightness level is reached.  
The brightness level is now in the fan memory and will automatically come  
on at the same brightness the next time the  
maintain this level of brightness, press the  
one second. To lower the brightness, turn the lights off, then press and hold  
the button until the desired brightness level is reached. When the  
light is on, you may increase the brightness level by pressing and holding  
CHANGE BRIGHTNESS:  
PRESS AND HOLD  
LIGHT BUTTON  
LONGER THAN ONE  
SECOND  
button is used. To  
button for less than  
the  
button until the desired level is reached, then release it.  
AUTOMATIC DEMONSTRATION PROGRAM  
A multi-tone signal will verify the start of the test program  
which proceeds as follows:  
Lights slowly increase to full intensity.  
Fan accelerates to speed three with audio tones.  
Light dims to half intensity.  
Fan accelerates to full speed with audio tones.  
Fan reverses at full speed with audio tones.  
Fan operates at full speed.  
Programmed into every Inteli-Touch Series fan is an Auto-  
matic Demonstration Program. It can be used to fully  
demonstrate and test the operation of the fan.  
To enter the demonstration program:  
1. Turn  
off for at least three seconds. This will  
clear the fan memory ready for programming.  
2. Turn  
on.  
3. Immediately operate the buttons in the following se-  
quence:  
Fan power is reversed with audio tones.  
Fan turns off with audio tones (blades coast for a short  
time).  
FAN  
-
LIGHT  
-
FAN  
-
LIGHT -  
FAN  
Lights turn off.  
+
+
+
+
The complete cycle lasts slightly over one minute. It will  
continue to repeat until the  
is turned off for more  
than three seconds, cancelling the program.  
9
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INTELITOUCH OPERATION LIGHT-MINDER® PROGRAM  
The Light-Minder program automatically turns OFF the fan mounted lights after  
two hours.  
To enter the Light-Minder Program:  
1. Turn the  
2. Turn the  
OFF for at least three seconds.  
ON.  
3. Immediately operate the buttons in the following sequence:  
+
+
+
4. A series of tones indicates this command has been accepted.  
The fan and light will operate normally using the buttons to turn them on and off.  
But, if the lights are left on, they will automatically shut off after two hours. To  
cancel the Light-Minder Program, turn the  
off for three seconds.  
®
INTELITOUCH OPERATION SAFE-EXIT PROGRAM  
The Safe-Exit Program gives you about thirty seconds of light when you turn  
the lights off, enabling you to exit your home before the lights go out.  
To enter the Safe-Exit Program:  
1. Turn the  
2. Turn the  
off for at least three seconds.  
on.  
3. Immediately operate the buttons in the following sequence:  
+
+
+
After you hear the confirming audio  
tones from the fan - immediately press  
4. The lights will blink to indicate this command has been accepted.  
The lights will stay on for twenty seconds and then begin to dim. After a  
total of thirty seconds has elapsed, the lights will be off completely. To  
Note: Both Light-Minder and Safe-Exit  
programs can run at the same time,  
however the dimmer cannot be used,  
the light may only be turned ON/ OFF.  
cancel the Safe-Exit Program, turn the  
off for three seconds.  
INTELITOUCH OPERATION HOME-SAFE® PROGRAM  
The Home-Safe Program makes an unoccupied home appear occupied by turning  
the lights on and off at random times.  
To enter the Home-Safe Program:  
1. Turn the  
2. Turn the  
off for at least three seconds.  
on.  
3. Immediately operate the buttons in the following sequence:  
+
+
+
4. A tone and flashing light indicate this command has been accepted.  
This program overrides all manual control of lights and fan. The lights will now be  
automatically cycled on and off in a controlled sequence as follows: On 1 hour, off  
1/ 2 hour, on 2 hours, off 1 hour, on / 2 hour then off 2 hours.  
1
This seven hour pattern will repeat continuously so that a different pattern of  
lighting is seen each day of the week.  
To cancel the Home-Safe Program, turn the  
off for three seconds.  
INTELITOUCH OPERATION FAN-MINDERPROGRAM  
The Fan-Minder feature will add to your comfort when used in the bedroom. The program reduces the  
speed of the fan each two-hour interval to compensate for the cooling night air.  
To enter the Fan-Minder Program:  
1. Turn the  
2. Turn the  
off for at least three seconds.  
on.  
3. Immediately operate the buttons in the following sequence:  
+
+
+
4. The fan controller will respond with three descending tones. A timer is now initiated and the fan  
will reduce one speed for each two-hour interval. The fan will not, however, descend below the  
second lowest speed.  
To cancel the Fan-Minder Program, turn the  
speed by pressing and holding the  
off for three seconds. You may increase the fan  
button until the desired speed is reached, then release it.  
The fan will again reduce one speed for each 2 hour interval.  
10  
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R
TROUBLESHOOTING  
Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.  
Caring for Finishes: For cleaning, a soft brush or lint-free cloth Never Lubricate this Fan!  
should be used to prevent scratching the finish. A vacuum cleaner The precision motor at the heart of your Casablanca fan features  
brush nozzle can remove heavier dust. Surface smudges or an accu- sealed bearings that are lubricated for life. Do not attempt to oil  
mulation of dirt and dust can easily be removed by using a mild the motor.  
detergent and slightly dampened soft cloth. An antistatic agent Changing Light Bulbs  
may be used, but never use abrasive cleaning agents. These will Be sure to turn power to the fan OFF at the wall switch or circuit  
damage the finish. Painted and high-gloss blades may be cleaned breaker before changing light bulbs. Replace bulbs with same type  
in the same manner.  
as removed from the fixture. Each fan is rated for a maximum TOTAL  
Blades: Wood finish blades should be cleaned with a furniture pol- wattage of lighting.  
ishing cloth. Occasionally, a light coat of furniture polish may be Exceeding the rated maximum allowable wattage for the fan will  
applied for added protection and beauty.  
burn out the fan electronics module and void the warranty.  
PROBLEM  
INTELITOUCH  
POSSIBLE REMEDIES..  
NO FAN OR LIGHT  
Check main circuit fuses, curcuit breakers, or wall switch position. Check all wire connections, making  
sure the power is turned off during this inspection.  
FAN WOBBLES OR SHAKES Be sure canopy pin is properly set into the slot on the ball  
EXCESSIVELY  
Check the screws holding the blade holders to the fan motor. Tighten as necessary.  
Check the angle of the blades to make sure that a blade holder has not been bent during installation.  
FAN NOISY DURING  
OPERATION  
Check and tighten light fixture retaining screws, glass shade screws and/ or the light bulb(s).  
Tighten canopy screws and mounting plate assembly.  
Tighten the blade to bladeholder screws and blade holders to flywheel.  
Make sure all screws in the motor housing are snug, but not overly tight.  
Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or  
have fallen off the wire splices. Tighten or adjust as necessary.  
BREAK-IN PERIOD  
Let fan run at high speed for two (2) hours  
DOES NOT RUN ON  
LOW SPEED  
If new, break-inmay be required - run at higher speed for several days  
LIGHTS FLASH OR BLINK DURING OPERATION OF W-32 WALL CONTROLS/ FAN MAY ROTATE OR MAKE AUDIBLE TONES DURING  
OPERATION OF THE W-11 AND W-12 WALL CONTROLS: Normal operation.  
WHEN AC POWER IS TURNED ON FOR THE FIRST TIME, THE LIGHTS OPERATE NORMALLY, BUT W-32 WALL CONTROL OPERATION IS  
REVERSED: FAN BUTTON OPERATES THE LIGHTS; LIGHT BUTTON OPERATES THE FAN: Reverse the 2 black and white striped wire  
connections.  
FAN OR LIGHTS APPEAR TO OPERATE BY THEMSELVES (CHANGING SPEED OR INTENSITY), WALL CONTROL OPERATION IS INTER-  
MITTENT: Check AC supply for irregularities, (noise spikes, fluctuations, or failure); or circuit board assembly.  
11  
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COMFORTTOUCH W-21 MOUNTING PARTS  
WALL BRACKET  
ANCHOR (4)  
‘AAA’ ALKALINE  
BATTERY (3)  
WALL BRACKET  
SCREW (4)  
REMOTE CONTROL  
W-21  
REMOTE CONTROL  
WALL BRACKET  
COMFORTTOUCH W-21 WALL BRACKET INSTALLATION  
Installation of Remote Control  
Mount control in convenient location  
The wall mounting bracket for the remote control should be  
located in a position that is approximately eye level. Secure  
the wall mounting bracket with the 11/ 4screws or anchors  
provided, making sure it is level with the floor.  
WALL  
MOUNTING  
BRACKET  
CAUTION! DO NOT MOUNT REMOTE CONTROL ON OR NEAR  
A METAL SURFACE - ERRATIC OPERATION WILL OCCUR.  
Changes or modifications not expressly approved in writ-  
ing by Casablanca Fan Co. may void the users authority to  
operate this equipment.  
•••  
This device complies with RSS-210 of Industry Canada.  
Operation is subject ot the following two conditions: (1)  
this device may not cause interference, and (2) this device  
must accept any interference, including interference that  
may cause undesired operation of the device.  
Remove for handheld or tabletop use  
COMFORTTOUCH W-21 BATTERY INSTALLATION  
PRESET CHANNEL #  
Battery Installation  
Install three AAAalkaline batteries in the sequence shown and  
replace the battery compartment cover, then press the remote  
control firmly to the wall bracket so that the Velcro® pads grip  
the pads on the rear of the control. The remote control can be  
easily removed at any time should you wish to use it in another  
location. Just give the control a gentle tug to remove it.  
-
+
-
+
-
+
REMEMBER THE REMOTE CONTROL WILL GO BACK  
TO THE ORIGINAL FACTORY ‘PRESET CHANNEL’  
NUMBER WHEN THE BATTERIES ARE CHANGED.  
CHANGE CONTROL CHANNEL IF NECESSARY AFTER  
BATTERY REPLACEMENT.  
SPACE  
FOR  
ROOM  
LABEL  
COMFORTTOUCH W-21 LOW BATTERY WARNING  
Low Battery Indicator  
The remote control warns of a low battery condition by displaying a rapidly flashing Lo’  
in place of the temperature display. When this occurs replace with fresh alkaline battery.  
WARNING: Use of batteries other than non-leak sealed alkaline in the  
remote control will void the warranty and can destroy the unit.  
Note: When the remote is in the low battery mode the fan may not respond to  
control commands correctly even though the fan may be running.  
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COMFORTTOUCH IMPORTANT OPERATING NOTES  
Turning On Your Fan  
Labeling  
The fan will not receive any signals for the first 20 sec- If you have more than one  
onds after power on. This allows the electronics to warm up ComfortTouch fan in your home, we  
and stabilize.  
Power Failure  
suggest you put an adhesive room  
identification label on the back of  
The remote control is not affected by household power fail- the control. Labels are in the remote  
ure as it is battery operated. Once power is restored to the control package.  
fan it will receive an auto-update signal from the remote General  
SPACE FOR LABEL  
control within 30 minutes after power is restored. All previ- Your ComfortTouch remote control uses one of 15 different ra-  
ously set modes and functions will be restored to the fan. dio signals to control the fan. This channel is set at the factory.  
Button Operation  
There may be times when the channel needs to be changed,i.e.:  
Two fans in the house set to the same causing interference.  
Rapid button pressing causes erratic fan operation.  
For reliable operation of the remote control and fan you Two fans are to be operated from one control.  
must wait ONE SECOND between button presses to allow Two controls are to operate the same fan - see special 'Dual  
the radio signal to be transmitted to the fan and received.  
Remote Control' section on the next page.  
COMFORTTOUCH TEST PROGRAM  
FULL LCD  
SCREEN DISPLAY  
Press the  
button to activate a two minute program  
that puts the fan through a complete functional test. The  
test starts with a full screen display, then the 'preset' chan-  
nel number before going into a full light, fan and reverse  
exercise. Follow the remote control LCD display and com-  
pare it to the actual fan operation to confirm correct  
operation.  
W-21  
TEMPERATURE  
TEST  
BUTTON  
COMFORTTOUCH FAN OPERATION  
FAN  
ON/ OFF  
BUTTON  
The ComfortTouch fan is controlled by the remote control.  
The fan is turned on and off by alternate pushes of the large  
right hand button. As with all button operations, an audio  
tone sounds with each push. With the fan on, the control  
display will indicate an up or down moving arrow that shows  
direction and places a box around the operating speed. The  
SPEED  
UP/ DOWN  
BUTTONS  
R
AIRFLOW  
DIRECTION  
two small  
and  
buttons below the fan button increase  
or decrease speed once for each press.  
FAN SPEED  
COMFORTTOUCH LIGHT OPERATION  
The light is turned on and off by alternate pushes of the  
LIGHT  
ON/ OFF  
BUTTON  
large left hand button. When on, the display will indicate  
the light bulb symbol and a vertical segment display repre-  
senting brightness. When the light is on, the brightness may  
be changed by using the small  
and  
buttons below the  
LIGHT  
UP/ DOWN  
BUTTONS  
light button. Pressing and holding either button will change  
the brightness continuously.  
Bulb-Saver Feature  
When the light is turned on, the brightness is gradually in-  
creased until it reaches the preset level. This feature helps  
extend light bulb life.  
BRIGHTNESS  
INDICATOR  
COMFORTTOUCH ADDITIONAL CONTROL FEATURES  
Additional control program features are available from the con-  
trol panel by opening the control panel door. To activate a control  
function press the appropriate button; the display will indicate  
that the program is running.  
In some cases you can run more than one program at once, such  
SAVER  
as  
and  
and the display will indicate that they are  
both activated. In other cases one program will override another  
as the two programs can not run together i.e.  
Full details are explained in the sections that follow.  
WINTER  
AUTO  
and  
.
CONTROL  
PANEL  
CONTROL PANEL  
DOOR  
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COMFORTTOUCH REVERSE FEATURE  
REVERSE  
Pressing the  
button will change the direction of rotation. An audio tone signals  
the beginning of the reverse sequence and you will see the airflow direction arrow  
changing. The fan gradually slows to a stop, then reverses direction.  
Note: This function does not operate if the fan is not running.  
REVERSE  
COMFORTTOUCH AUTO-SPEED FEATURE  
In the Auto Speed mode, fan speed changes in response to changes in room tempera-  
AUTO  
ture. Push the  
button to start. The words 'AUTO SPEED' show on the display. Set  
the fan speed to the speed at which you are most comfortable. Once set, the fan will  
increase or decrease by one speed for each 1.5°F increase or decrease in temperature.  
If temperature decreases enough to turn the fan OFF, the Auto Speed indicator will  
flash slowly to remind you that the fan will turn on when the temperature increases.  
Note: The temperature displayed is from an electronic thermometer  
built into the remote control that reads room temperature. It is not  
a thermostat that controls the room temperature.  
AUTO SPEED  
Temperature Accuracy ±3° F  
AUTO  
To cancel Auto Speed, simply push the  
button again.  
WINTER  
Selecting  
also cancels Auto Speed.  
COMFORTTOUCH SAVER FEATURE  
The Saver mode will automatically turn lights off 1 hour after the  
SAVER  
lights are turned on. Press the  
button and 'SAVER' will appear in  
the display. An audio tone will warn you 20 seconds before the pro-  
SAVER  
gram is going to turn the lights off. Press the  
cancel.  
button again to  
SAVER  
COMFORTTOUCH WINTER FEATURE  
The Winter mode provides draft-free recirculation of heated air. Press  
WINTER  
to activate, and the word 'WINTER' is indicated. This puts the  
fan in the upward airflow direction at the fan's lowest speed. Every ten  
minutes the fan will increase to speed 3 for ten seconds before return-  
ing to the lowest speed.  
Pressing any button on the remote will cancel the  
'Winter' mode; except using the light functions.  
WINTER  
COMFORTTOUCH SECURITY FEATURE  
button will start the Security lighting pro-  
SECURITY  
Pressing the  
gram. The controller beeps and indicates 'SECURITY'. The light  
will automatically turn ON and OFF in a seemingly random man-  
ner over an eight and a quarter hour programmed cycle that is  
designed to give the home a "lived-in" look.  
6
5
4
3
2
1
SECURITY  
Regardless of the light setting when switching to the Security  
mode (lights on or off, dim or bright), the lights will increase  
to high brightness and then begin the Security cycle. This cycle  
is then repeated continuously until cancelled by pressing the  
AUTO  
SECURITY  
TEST  
REVERSE  
WINTER  
SAVER  
Replace batteries when Lois displayed  
SECURITY  
AUTO-SPEED: Thermostatic fan speed control  
SECURITY: Lights ON and OFF automatically  
REVERSE: Change airflow up or down  
SAVER: Lights turn OFF after  
TEST: Tests all fan and light functions  
WINTER: Draft-free heat recirculation  
button.  
1
hour  
SECURITY  
At any time during the Security mode you may adjust the fan  
speed, reverse the direction, operate in Auto Speed or Winter,  
use Saver or run the Test mode without affecting Security mode.  
SECURITY MODE CYCLE  
1. On for 30 minutes (80% bright) 5. On for 60 minutes (100% bright)  
2. Off for 30 minutes 6. Off for 120 minutes  
3. On for 120 minutes (50% bright) 7. On for 15 minutes (20% bright)  
4. Off for 60 minutes 8. Off for 60 minutes  
You may still turn the light ON and OFF (or OFF and ON) manu-  
ally for temporary lighting, but the light will continue to operate  
automatically at its programmed times.  
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COMFORTTOUCH CHANGING CHANNELS - CONTROL  
Changing the control channel  
1. Hold the button down until a tone is heard.  
2. The temperature display will show the current channel number.  
3. Press fan up or down buttons to change the number to a  
unique number from 49 to 63.  
REMOTE  
CONTROL  
CHANNEL  
NUMBER  
DO NOT use other channel numbers.  
4. Push  
to return to normal operation.  
You will need to repeat this step any time you remove the remote  
control batteries. Record the new channel setting in the space pro-  
vided on the rear label.  
Note: Always change the remote control channel  
first. The fan channel can only be changed by  
having the desired channel already set in the re-  
mote control.  
COMFORTTOUCH CHANGING CHANNELS - FAN  
1. Turn OFF power to the fan for five seconds or longer using the wall  
switch or circuit breaker.  
2. Turn the power back ON.  
WAIT 20 SECONDS.  
You have 90 seconds in which to complete step 3.  
3. Press and hold the  
and  
buttons together until the  
display shows 'cc' (for Change Channel), then release.  
Do not reset the channel on other fans in  
your home during this 110 second period.  
The control automatically changes the fan  
channel to the new setting.  
COMFORTTOUCH DUAL REMOTE CONTROL - BASE  
A second remote control can be purchased from your dealer to provide  
dual remote control of one fan. Because the fan could be confused by  
two controllers signaling different information it is necessary to set a  
BASE control and an AUXILIARY control.  
The last control manually operated controls the fan.  
BASE  
DISPLAY  
Where two remote controls are used to control a single fan, they must  
be set so that:  
BOTH controls are set to the SAME channel.  
ONE control is made into the BASE control.  
The OTHER control is made an AUXILIARY control.  
(All remote controls leave the factory as a BASE).  
Initial remote control settings  
1. Set both the controls to operate the fan.  
2. Select one of the remote controls to be the BASE unit.  
BASE Check  
To confirm that the control is the BASE:  
1. Press  
heard.  
for 3 seconds until a beep is  
2. Confirm temperature display shows 'b'.  
3. Press again to set.  
COMFORTTOUCH DUAL REMOTE CONTROL - AUXILIARY  
Change the other remote to be used in the room to AUXILIARY  
1. Press  
2. Press fan up  
3. Press  
until a beep is heard. Remote displays 'b'.  
or down  
buttons to change the display to 'A'.  
again to set.  
The fan will now respond to either of the remotes when pressed.  
Reminder! These steps will have to be repeated whenever the  
batteries are changed.  
When AUTO-SPEED, SECURITY, SAVER or TEST modes are in ef-  
fect at any control: Automatic control will only be from the  
control that was last operated manually.  
AUXILIARY  
DISPLAY  
TWO CONTROLS OPERATING ONE FAN  
When two controls are used for the same fan, we suggest that both controls be set for the same features  
(AUTO-SPEED, SAVER, etc.) so that performance remains the same as you move from one to the other.  
Remember, the fan will only respond to updates from the control that was last operated manually.  
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TROUBLESHOOTING  
Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.  
Caring for Finishes: For cleaning, a soft brush or lint-free cloth Never Lubricate this Fan!  
should be used to prevent scratching the finish. A vacuum cleaner The precision motor at the heart of your Casablanca fan features  
brush nozzle can remove heavier dust. Surface smudges or an accu- sealed bearings that are lubricated for life. Do not attempt to oil  
mulation of dirt and dust can easily be removed by using a mild the motor.  
detergent and slightly dampened soft cloth. An antistatic agent Changing Light Bulbs  
may be used, but never use abrasive cleaning agents. These will Be sure to turn power to the fan OFF at the wall switch or circuit  
damage the finish. Painted and high-gloss blades may be cleaned breaker before changing light bulbs. Replace bulbs with same type  
in the same manner.  
as removed from the fixture. Each fan is rated for a maximum TOTAL  
Blades: Wood finish blades should be cleaned with a furniture pol- wattage of lighting.  
ishing cloth. Occasionally, a light coat of furniture polish may be Exceeding the rated maximum allowable wattage for the fan will  
applied for added protection and beauty.  
burn out the fan electronics module and void the warranty.  
PROBLEM  
FAN O.K., NO LIGHT  
COMFORTTOUCH  
POSSIBLE REMEDIES..  
Check for burned-out light bulb. Check fan light wires.  
REMOTE CONTROL OF FAN IS ERRATIC  
Check batteries installed correctly. Install fresh ALKALINE batteries.  
SELECTING WINTER MODE CANCELS AUTO-SPEED  
CHANGING SPEED OR DIRECTION CANCELS WINTER  
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL  
CONTROL ALSO OPERATES A SECOND FAN IN HOME  
TEMPERATURE DISPLAY DOES NOT CHANGE QUICKLY  
FAN WOBBLES OR SHAKES EXCESSIVELY  
Normal.  
Normal.  
Change channel of control and fan to a number between 49 and 63.  
Change channel on control and fan.  
Normal. Updates only every 2 minutes.  
Make sure hanging ball slot is properly aligned.  
Tighten canopy and mounting crossbar screws.  
Tighten all blade screws. Blades must be balanced (contact your dealer).  
FAN NOISY DURING OPERATION  
Tighten glassware and light bulbs.  
Tighten motor housing screws.  
Tighten canopy and mounting crossbar screws.  
DOES NOT RUN ON LOW SPEED  
BATTERY LIFE SEEMS SHORT  
TEMPERATURE READINGS  
If new, break-inmay be required - run at higher speed for several days.  
Not using Alkaline batteries: Replace with Alkaline batteries.  
Temperature accuracy = ±3°F  
FAN DOES NOT RESPOND TO REMOTE CONTROL: Power to fan is off; wrong remote being used; remote channel changed; fan receive SET  
channel changed; or fan antenna not receiving. See above; in locations with two or more fans in different rooms check that controllers are  
in right rooms; change SET channel to match fan; change fan SET channel to match remote; check antenna connected to RCM; check  
antenna positioned correctly; if batteries weak by moving remote close to fan; check that remote not laying on metal surface causing  
weak signal; or connect Earth ground to fan.  
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL OR IS ERRATIC: Invalid lower channel SET; 2nd remote in area SET to same channel;  
or remote buttons pressed too quickly Be sure SET channel is between 49 and 63; check SET channels of any other remotes at site (check  
if nearby homes have Comfort Touch fans installed- remote signal can travel 50 ft.); and for proper operation of the control you must wait  
one secondbetween presses.  
AFTER POWER FAILURE, FAN AND LIGHTS ARE OFF: Normal: To immediately restore fan to its original settings press any button. Fan will  
reset itself within about 30 minutes after power is restored when remote sends normal update message to fan.  
WHEN AC POWER IS TURNED ON, LIGHT COMES ON OR FAN TURNS: Remote control defective; remote buttons pressed too soon; AC  
electricity irregularities (noise spikes, fluctuations, or failure). Turn off with remote and restart; replace remote control unit; or wait  
twenty seconds for electronics warm-up; check AC electricity for irregularities (defective light dimmers, noise spikes, voltage changes  
caused by appliances, motors, supply brown outs or interruptions, or storms, etc).  
16  
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761 CORPORATE CENTER DRIVE • POMONA, CA 91768  
TOLL FREE: 888-CASA-1ST (227-2178)  
©COPYRIGHT 2000 CASABLANCA FAN COMPANY • U.S. PATENT PENDING  
PRINTED IN ROC  
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