Canon Printer MP C635 User Manual

MP-C635

USER

MANUAL

Canon

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C635

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This manual is copyrighted by Canon Computer Systems, Inc. (CCSI)

be reproduced in any form, in whole or part, without prior written

consent of CCSI.

Portions copyrighted by Infowave Software, Inc. and Second Glance

Software.

Disclaimer

Canon Computer Systems, Inc. has reviewed this manual thoroughly in

order to make it an easy to use guide for your Canon MultiPASS C635

system. All statements, technical information, and recommendations in

this manual and in any guides or related documents are believed reliable,

but the accuracy and completeness thereof are not guaranteed or

warranted, and they are not intended to be, nor should they be

understood to be, representations or warranties concerning the products

described.

Your MultiPASS C635 and the software media included with your system

have been sold to you subject to the limited warranties set forth in the

warranty and license agreement enclosed with the respective products.

All software is licensed AS IS, as described in the license agreement

enclosed with the software media. Further, CCSI reserves the right to

make changes in the specifications of the products described in this

manual at any time without notice and without obligation to notify any

person of such changes.

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Trademarks

Canon and BJ are registered trademarks and BCI, Bubble Jet, MultiPASS,

and UHQ are trademarks and SelectExchange is a service mark of

Canon Inc.

PowerPrint, SpoolMaster, and the Infowave logo are trademarks of

Infowave Software, Inc.

Apple, Finder, and Macintosh are registered trademarks of Apple

Computer, Inc.

ScanTastic is a trademark of Second Glance Software.

All other product and brand names are registered trademarks,

trademarks, or service marks of their respective owners.

E^NERGYSTAR COMPLIANT

As an ENERGY STAR® Partner, Canon U.S.A., Inc. has determined that

this product meets the ENERGY STAR® guidelines for energy efficiency.

iii

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USERS IN U.S.A.

PRE-INSTALLATION REQUIREMENTS FOR CANON

FACSIMILE EQUIPMENT

A. Location

Supply a suitable table, cabinet, or desk. See Appendix A for the unit’s

dimensions and weight.

B. Order Information

1. Only a single line, touch-tone or rotary telephone set is to be used.

2. Order an RJ11-C modular jack (USOC code), which should be

installed by the phone company. If the RJ11-C jack is not present,

installation cannot occur.

3. Order a normal business line from your telephone company’s business

representative. The line should be a regular voice grade line or

equivalent. Use one line per unit.

DDD (DIRECT DISTANCE DIAL) LINE

IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU

COMMUNICATE OVERSEAS

Canon recommends an individual line following industry standards [e.g., the

2500 (touch-tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension

off a PBX unit without “Call Waiting” can be used with your MultiPASS C635.

Key telephone systems are not recommended because they send non-standard

signals to individual telephones for ringing and special codes, which may cause

a fax error.

C. Power Requirements

This equipment should be connected to a standard 120 volt AC, three-wire

grounded outlet only. Do not connect this unit to an outlet or power line

shared with other appliances that cause “electrical noise.” Air conditioners,

electric typewriters, copiers, and machines of this sort generate noise which

often interferes with communications equipment and the sending and

receiving of documents.

CONNECTION OF THE EQUIPMENT

This equipment complies with Part 68 of the FCC rules. On the rear panel of

this equipment is a label that contains, among other information, the FCC

Registration Number and Ringer Equivalence Number (REN) for this

equipment. If requested, this information must be given to the telephone

company. This equipment may not be used on coin service provided by the

telephone company. Connection to party lines is subject to state tariffs.

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IN CASE OF EQUIPMENT MALFUNCTION

Should any malfunction occur which cannot be corrected by the procedures

described in this User’s Manual, disconnect the equipment from the telephone

line or unplug the power cord. The telephone line should not be reconnected or

the power cord plugged in until the problem is completely resolved. Users

should contact Canon Authorized Service Facilities for servicing of equipment.

Information regarding Authorized Service Facility locations can be obtained by

calling the Canon Computer Systems Customer Care Center. (See page 1-4 for

details.)

RIGHTS OF THE TELEPHONE COMPANY

Should the equipment cause harm to the telephone network, the telephone

company may temporarily disconnect service. The telephone company also

retains the right to make changes in facilities and services which may affect the

operation of this equipment. When such changes are necessary, the telephone

company is required to give adequate prior notice to the user.

WARNING

Do not make any changes or modifications to the equipment unless otherwise

specified in the manual. If such changes or modifications should be made, you

could be required to stop operation of the equipment.

This equipment has been tested and found to comply with the limits for a Class

B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed

to provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed, and used in accordance with the instructions, may

cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off

and on, the user is encouraged to try to correct the interference by one of the

following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any

person to use a computer or other electronic device to send any message via a

telephone fax machine unless such message clearly contains in a margin at the

top or bottom of each transmitted page or on the first page of the transmission,

the date and time it is sent and an identification of the business or other entity,

or other individual sending the message and the telephone number of the

sending machine or such business, other entity, or individual.

To automatically enter this information into your MultiPASS C635, follow the

instructions in your Quick Start Guide.

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USERS IN CANADA

PRE-INSTALLATION REQUIREMENTS FOR CANON

FACSIMILE EQUIPMENT

A. Location

Supply a suitable table, cabinet, or desk. See Appendix A for the unit’s

dimensions and weight.

B. Order Information

1. Provide only a single-line to touch-tone or rotary telephone set

terminated with a standard 4-pin modular phone plug. (Touch-tone is

recommended if available in your area.)

2. Order an RJ11-C modular jack (USOC code), which should be

installed by the phone company. If the RJ11-C jack is not present,

installation cannot occur.

3. Order a normal business line from your telephone company’s business

representative. The line should be a regular voice grade line or

equivalent. Use one line per unit.

DDD (DIRECT DISTANCE DIAL) LINE

IDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF YOU

COMMUNICATE OVERSEAS

Canon recommends an individual line following industry standards [e.g., the

2500 (touch-tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension

off a PBX unit without “Camp On” signals is also permissible with your

MultiPASS C635. Key telephone systems are not recommended because they

send non-standard signals to individual telephones for ringing and special

codes, which may cause a fax error.

C. Power Requirements

The power outlet should be a three-prong grounded receptacle (Single or

Duplex). It should be independent from copiers, heaters, air conditioners,

or any electric equipment that is thermostatically controlled. The rated

value is 120 volts and 15 amperes. The RJ11-C modular jack should be

relatively close to the power outlet to facilitate installation.

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NOTICE

The Industry Canada label identifies certified equipment. This certification

means that the equipment meets telecommunications network protective,

operational and safety requirements as prescribed in the appropriate Terminal

Equipment Technical Requirements document(s). The Department does not

guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be

connected to the facilities of the local telecommunications company. The

equipment must also be installed using an acceptable method of connection.

The customer should be aware that compliance with the above conditions may

not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative

designated by the supplier. Any repairs or alterations made by the user to this

equipment, or equipment malfunctions, may give the telecommunications

company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground

connections of the power utility, telephone lines and internal metallic water

pipe system, if present, are connected together. This precaution may be

particularly important in rural areas.

CAUTION

Users should not attempt to make such connections themselves, but should

contact the appropriate electric inspection authority, or electrician, as

appropriate.

The Ringer Equivalence Number (REN) assigned to each terminal device

provides an indication of the maximum number of terminals allowed to be

connected to a telephone interface. The termination on an interface may consist

of any combination of devices subject only to the requirement that the sum of

the Ringer Equivalence Numbers of all the devices does not exceed 5.

CANON CANADA INC.

1-800-263-1121

24 HOURS A DAY, SEVEN DAYS A WEEK

vii

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Using Your Documentation

The following documentation is supplied with the MultiPASS™ C635 to

help you use your new Canon multi-talented color printer.

Quick Start Guide

This booklet describes how you unpack, set up, and start using your

MultiPASS C635. It includes how to install the MultiPASS Desktop

Manager package of software, which includes the MultiPASS C635

Printer Driver, the MultiPASS Fax Setup Utility and the ScanTastic™ for

MultiPASS scanning software. This software enables you to use all the

features of the MultiPASS C635—color printing, color scanning, and

stand-alone faxing.

User’s Manual

This manual (in Adobe^®Acrobat^®PDF format) offers detailed

information on how to operate your MultiPASS C635. It includes how to

use the MultiPASS C635 as a monochrome or color printer, stand-alone

plain paper fax, color scanner, and color copier. It also includes

maintenance, troubleshooting, and specifications.

Conventions

This User’s Manual uses the following conventions to alert you to

information that will help you operate the MultiPASS C635 correctly

and safely.

Notes provide advice or suggestions regarding the use of the

MultiPASS C635.

Cautions alert you to operations that could cause damage to your

hardware or software, or cause injury to yourself.

Distinctive typefaces identify the buttons you press, the lights on the

operator panel, and any commands you enter at your computer.

❍ The buttons you press appear in this typeface: START/COPY.

❍ The names of lights you see appear in this typeface: ALARM.

❍ What you see in the LCD display appears in this typeface:

REGISTRATION.

❍ When you type something on your computer, it appears in this

typeface: DIR/P, and when you click on a selection it is bold: click

on Continue.

viii

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Contents

1 Introduction

Supplies and Accessories...................................................................................... 1-2

BJ Cartridges and BJ Tanks........................................................................... 1-2

Canon Specialty Papers................................................................................. 1-3

Getting Help From Canon .................................................................................. 1-4

Servicing the MultiPASS C635 .................................................................... 1-5

Important Safety Instructions............................................................................. 1-5

Main Components of the MultiPASS C635 ....................................................... 1-7

Front View .................................................................................................... 1-7

Back View ...................................................................................................... 1-8

Inside the Printer Area ................................................................................. 1-8

Using the Operator Panel ................................................................................... 1-9

Special Function Buttons.............................................................................. 1-11

Loading Paper in the Sheet Feeder ..................................................................... 1-12

Preparing Documents for Faxing, Copying, or Scanning ................................ 1-13

Loading the Document ................................................................................ 1-14

Adding Pages to the Document ................................................................... 1-16

Setting the Document Feed Lever ............................................................... 1-16

Identifying Your Documents ............................................................................... 1-17

Copying Documents ............................................................................................ 1-18

Miscellaneous ...................................................................................................... 1-21

If the Power Goes Out ................................................................................. 1-21

Using Switch Boxes ....................................................................................... 1-21

Disconnecting the MultiPASS ............................................................................ 1-21

2 Printing With the MultiPASS C635

Paper Handling ................................................................................................... 2-2

Selecting Paper ............................................................................................. 2-2

Paper Guidelines ........................................................................................... 2-4

Understanding the Printer Driver ...................................................................... 2-4

Printing a Document .......................................................................................... 2-4

Setting Up Print Jobs .......................................................................................... 2-6

Using the Page Setup Dialog ........................................................................ 2-6

Using the Print Dialog ................................................................................. 2-11

Using the Preview Window ................................................................................ 2-14

Working With SpoolMaster ................................................................................ 2-14

Printing Tips......................................................................................................... 2-17

Setting the Paper Thickness Lever ..................................................................... 2-19

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Printer Settings for Various Print Media ........................................................... 2-21

Loading Paper ...................................................................................................... 2-22

Automatically Feeding Paper ....................................................................... 2-22

Auto Feed Guidelines ................................................................................... 2-24

Manually Feeding Paper .............................................................................. 2-26

Printing On Envelopes ........................................................................................ 2-28

Using Canon’s Specialty Papers .......................................................................... 2-31

Specialty Paper Guidelines ........................................................................... 2-31

Canon’s High Resolution Paper ................................................................... 2-32

3 Using the MultiPASS Fax Setup Utility

Fax Setup ............................................................................................................. 3-1

Setting Up Fax Preferences ................................................................................. 3-3

Setting Up Send Fax Options ............................................................................. 3-4

Setting Up Advanced Send Fax Options ..................................................... 3-5

Setting Up Receive Fax Options ......................................................................... 3-7

Setting Up Advanced Receive Fax Options ................................................. 3-9

Setting Up Speed Dial Assignments ................................................................... 3-12

Maintaining Your Fax Address Book ........................................................... 3-12

Assigning an Individual to a Speed Dial Code ........................................... 3-13

Defining a Group Speed Dial Code ............................................................ 3-14

4 Sending Faxes With the MultiPASS C635

Sending a Document .......................................................................................... 4-1

Regular Dialing ............................................................................................. 4-2

Automatic Dialing ........................................................................................ 4-4

Sending a Document Using Group Dialing ............................................... 4-6

Redialing ....................................................................................................... 4-7

Resending a Fax After an Error ................................................................... 4-8

Manual Sending ............................................................................................ 4-9

Cancel Sending ............................................................................................. 4-10

Sending a Document to More Than One Location

(Sequential Broadcasting) ............................................................................. 4-11

Transmitting the Document ........................................................................ 4-11

Adjusting the Quality of Your Faxes .................................................................. 4-13

Setting the Resolution .................................................................................. 4-13

Setting the Contrast ..................................................................................... 4-15

5 Receiving Faxes

Receiving Documents ......................................................................................... 5-1

Receiving Documents Automatically—Fax Only Mode ............................ 5-2

Receiving Both Documents and Telephone Calls Automatically—

Fax/Tel Mode ............................................................................................ 5-2

Receiving Documents Manually—Manual Mode ...................................... 5-3

Using an Answering Machine—Ans. Machine Mode ................................ 5-4

Printing Documents Received in Memory ........................................................ 5-5

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Receiving While Copying, Printing, or Registering .......................................... 5-6

Printing a Received Fax Stored In Memory ................................................ 5-6

Using the Distinctive Ring Pattern Detection (DRPD) Feature ....................... 5-7

Types of Ring Patterns ................................................................................. 5-8

How DRPD Responds to Calls .................................................................... 5-8

Communicating Using the Distinctive Ring Pattern Detection

(DRPD) Feature ....................................................................................... 5-9

6 Scanning With the MultiPASS C635

Launching ScanTastic .......................................................................................... 6-1

Exploring the ScanTastic Window ...................................................................... 6-2

Using the Device Panel ................................................................................. 6-3

Picking an Image Type.................................................................................. 6-5

Scaling the Image ......................................................................................... 6-5

Previewing the Image.................................................................................... 6-6

Selecting or Cropping an Area to Scan ....................................................... 6-7

Zooming In On a Selected Area .................................................................. 6-7

Scanning and Saving the Final Image .......................................................... 6-8

Enhancing Images With ScanTastic ................................................................... 6-9

Performing in Hardware .............................................................................. 6-10

Using Manual Balance ................................................................................. 6-10

Using Auto Balance ...................................................................................... 6-17

Using the Advanced Functions of ScanTastic .................................................... 6-18

Customizing the Device Panel ..................................................................... 6-18

Automatic Batch Scanning............................................................................ 6-20

Using ScanTastic as a Plug-In.............................................................................. 6-24

Troubleshooting ................................................................................................... 6-25

Poor Image Quality On the Screen .............................................................. 6-25

Poor Image Quality When Printing ............................................................. 6-25

Rebuilding ScanTastic Preferences ............................................................... 6-26

7 Maintaining the MultiPASS C635

MultiPASS Guidelines ......................................................................................... 7-2

Routine Maintenance .......................................................................................... 7-3

Cleaning Inside the MultiPASS .......................................................................... 7-3

Cleaning the Scanner Components.............................................................. 7-4

Printing the Nozzle Check .................................................................................. 7-7

Cleaning the BJ Cartridge Print Head ............................................................... 7-8

BJ Cartridge Guidelines ...................................................................................... 7-9

BJ Cartridge and BJ Tank Maintenance ...................................................... 7-9

Using Ink ....................................................................................................... 7-10

Replacing the BJ Cartridge ................................................................................. 7-11

Replacing a BJ Tank in the BC-21e Color BJ Cartridge .................................... 7-16

Storing a BJ Cartridge ......................................................................................... 7-19

Transporting the MultiPASS ............................................................................... 7-20

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8 Troubleshooting

Paper Jams ........................................................................................................... 8-3

Jams in the Automatic Document Feeder (ADF) ....................................... 8-3

Jams in the Sheet Feeder .............................................................................. 8-5

General Troubleshooting Procedures ................................................................. 8-6

General Printing Problems .......................................................................... 8-6

Memory Considerations ............................................................................... 8-8

LCD Messages ...................................................................................................... 8-10

Printing Problems ............................................................................................... 8-15

Print Quality Problems........................................................................................ 8-19

Color Printing and Copying Problems............................................................... 8-20

Paper Feeding Problems ...................................................................................... 8-21

Faxing Problems .................................................................................................. 8-23

Scanning Problems............................................................................................... 8-26

Telephone Problems ............................................................................................ 8-27

Copying Problems ............................................................................................... 8-28

General Problems ................................................................................................ 8-29

Memory Clear Report ......................................................................................... 8-30

Appendix A Specifications

Printing Specifications ........................................................................................ A-1

BJ Cartridges ....................................................................................................... A-3

Facsimile .............................................................................................................. A-3

Copier .................................................................................................................. A-5

Scanner ................................................................................................................ A-5

MultiPASS System Requirements ....................................................................... A-6

General Specifications ......................................................................................... A-7

Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode .................... A-9

Appendix B Using the MultiPASS C635 as a Stand-alone Fax

LCD Menu System .............................................................................................. B-1

Entering Information in the MultiPASS ............................................................ B-2

Entering Your User Information ................................................................. B-3

Glossary ....................................................................................................................... G-1

Index ............................................................................................................................ I-1

xii

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Introduction

Thank you for purchasing the Canon MultiPASS C635—the multi-

talented color printer for your home office and the whole family. We

are sure that your MultiPASS C635 will provide all you need in one

machine: Color Bubble Jet™ printer, plain paper fax, color copier, and

color scanner.

This chapter introduces you to the MultiPASS C635. It includes:

❍ Supplies and accessories

❍ Getting help from Canon

❍ Important safety instructions

❍ Examining the main components of the unit

❍ Using the operator panel

❍ Loading paper in the sheet feeder

❍ Preparing documents for faxing, copying, or scanning

❍ Identifying your documents

❍ Copying documents

❍ Miscellaneous

❍ Disconnecting the MultiPASS

Chapter 1

Introduction 1-1

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Supplies and Accessories

Your MultiPASS C635 supports excellent and unique print media

options that will allow you to produce dazzling, professional, and fun

presentations. All of these print media are specially designed and

manufactured to work with your Canon MultiPASS C635 so you can

produce the finest output possible.

Canon has an extensive dealer network equipped to offer you supplies

as you need them. To find a dealer near you, call the Canon Referral

Service at 1-800-OK-CANON (1-800-652-2666).

HELP

If supplies are not available from your local dealer, you can order

directly from Canon by calling 1-800-385-2155.

BJ Cartridges and BJ Tanks

Your MultiPASS C635 comes with:

❍ One BC-21e Color BJ Cartridge

❍ One SB-21 Ink Cartridge Storage Box

❍ One extra BCI-21 Black BJ Tank

You can also purchase the following BJ cartridge for use with the

MultiPASS C635:

❍ BC-20 Black BJ Cartridge

You can purchase the following BJ tanks for use in the BC-21e Color

BJ Cartridge:

❍ BCI-21 Black BJ Tank (one extra BJ tank comes with the printer)

❍ BCI-21 Color BJ Tank

BJ cartridges contain the Bubble Jet print head and ink, while BJ tanks

contain ink only. Some BJ cartridges, like the BC-21e Color BJ

Cartridge, contain replaceable BJ tanks; when you run out of ink, you

can replace the empty tank. Some BJ cartridges, like the BC-20 Black

BJ Cartridge, contain both the print head and ink; when you run out of

ink, you replace the entire BJ cartridge. See Chapter 7, Maintaining the

MultiPASS C635, for details on replacing BJ cartridges and BJ tanks.

1-2 Introduction

Chapter 1

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Canon has more engineers dedicated to creating quality ink for

providing the best results for output on Bubble Jet products than any

other organization. Canon does not prohibit the use of third-party inks

and the use of third-party inks does not invalidate the product’s limited

warranty. However, Canon cannot guarantee the quality or performance

of your MultiPASS when you are using inks from other suppliers.

Canon’s limited warranty does not cover damage caused to Canon’s

Bubble Jet products that is attributable to the use of third party parts or

supplies, including inks. The limited warranty remains in effect for its

life once that particular damage has been properly repaired.

For optimum printing results, Canon recommends that you use only

Canon ink cartridges.

Canon Specialty Papers

Canon manufactures numerous specialty papers, including:

❍ Brilliant White Paper

❍ Bubble Jet Paper (water resistant)

❍ Glossy Photo Paper

❍ Greeting Cards

❍ High Gloss Film

❍ High Resolution Paper

For up to date information on ordering paper types, please refer to the

Canon web site (www.ccsi.canon.com), or talk to your local Canon

dealer.

See Chapter 2, Printing With the MultiPASS C635, for a few details on

Canon’s Specialty Papers.

Chapter 1

Introduction 1-3

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Getting Help From Canon

Canon Computer Systems, Inc. offers a full range of customer technical

support* options including:

❍

24-hour, 7-day-a-week, toll-free automated support for troubleshooting

issues on most current products (1-800-423-2366)

❍ Speak to a technician free of service charge (currently Monday–

Friday 8:00 A.M.–10:00 P.M. and Saturday 12:00 P.M.–6:00 P.M. EST,

excluding holidays) for products still under warranty**

(1-757-413-2848)

❍ Speak to a technician for a service charge (currently $24.99 per

call) during holidays and days/hours not listed above regarding

urgent product questions or for products no longer under warranty

(1-800-423-2366)

Or for a charge of $2.50 per minute, to a maximum of $25.00 per

call (1-900-246-1200)

❍ Technical support via the Canon Computer Systems, Inc. Web site

(www.ccsi.canon.com)

❍ 24-hour, toll-free Fax Retrieval System (1-800-526-4345)

❍ To download the latest drivers using your modem, 24-hour Bulletin

Board Service (1-757-420-2000)

❍ Within Canada, 24 hours a day, 7 days a week (1-800-263-1121)

*Support program specifics subject to change without notice.

**Refer to individual product information for warranty details.

1-4 Introduction

Chapter 1

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Servicing the MultiPASS C635

The Canon MultiPASS C635 is designed with the latest technology

to provide trouble-free operation. The warranty card that comes with

your MultiPASS describes Canon’s limited warranty. Be sure to read the

warranty information to find out about the different service options

available to you.

Save your sales receipt for proof of purchase. In the event that your

printer needs service, you will need your proof of purchase to obtain

warranty service.

Be sure to fill out the Registration card and send it in. This will help

Canon give you better support service.

If you seem to have a problem, try to solve it by referring to the

troubleshooting information in Chapter 8. If you cannot solve the

problem, contact the Canon Computer Systems Customer Care Center

(see previous page for details).

If you feel your MultiPASS needs servicing, contact Canon on the World

Wide Web to locate the Canon Authorized Service Facility (ASF) nearest

you. If you do not have access to the Web, you can call Canon (see

previous page for details).

Important Safety Instructions

Read these safety instructions and refer to them later if you have any

questions.

Except as explained in this manual, do not attempt to service the

MultiPASS yourself. Opening and removing interior covers may expose

you to dangerous voltage points or other risks. Refer all servicing to a

Canon Authorized Service Facility (ASF). Call the Customer Care Center

for details.

❍ Follow all warnings and instructions marked on the MultiPASS and

inside the printer cover.

❍ Place the MultiPASS on a sturdy level surface. Do not place it on an

unstable cart, stand, or table. If the unit falls, it could be seriously

damaged.

Chapter 1

Introduction 1-5

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❍ Do not use the MultiPASS near water. If you spill liquid on or into

the unit, unplug it immediately and call the Canon Customer Care

Center.

❍ Slots and openings in the cabinet and the back or bottom are

provided for ventilation. To ensure reliable operation of the

MultiPASS and to protect it from overheating, do not block or cover

these openings. Do not block the openings by placing the unit on a

bed, sofa, rug, or other similar surface. Do not place the unit near a

radiator, nor in a closet or built-in cabinet unless proper ventilation

is provided.

❍ Operate the MultiPASS only from the type of power source

indicated on the unit’s label. If you are not sure of the type of power

available, consult your dealer or local power company.

❍ Do not allow anything to rest on the power cord, and do not locate

the MultiPASS where the cord will be walked on. Make sure the

power cord is not knotted or kinked.

❍ Do not push metal objects of any kind into the slots or openings on

the cabinet. This could result in a risk of fire or electric shock.

❍ Do not allow small objects (such as pins, paper clips, or staples)

to fall into the MultiPASS. If something does fall into it that you

cannot remove, unplug the unit immediately and call the Canon

Customer Care Center.

❍ Unplug this product from the wall outlet and call the Canon

Customer Care Center if any of the following conditions exist:

The power cord or plug is damaged or frayed.

•

Liquid is spilled into the unit, or if the unit is exposed to rain

or water.

•

Smoke, unusual noises, or odors come from the unit.

•

The unit has been dropped or the cabinet has been damaged.

•

The unit does not operate normally when you have followed the

•

operating instructions. Adjust only those controls that are

covered by the operating instructions in the Quick Start Guide

and this User’s Manual. Improper adjustment of other controls

may result in damage and may require extensive work by a

qualified technician to restore the product to normal operation.

1-6 Introduction

Chapter 1

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Main Components of the MultiPASS C635

Before using the MultiPASS C635, it’s a good idea to familiarize yourself

with the components and understand their functions.

Front View

SENDING DOCUMENT SUPPORT

HOLDS DOCUMENTS AS THEY FEED

INTO ADF

PAPER REST

SUPPORTS PAPER

STACKED IN THE

SHEET FEEDER

AUTOMATIC DOCUMENT

FEEDER (ADF) AND

PRINTER COVER

HOLDS DOCUMENTS

TO BE SCANNED (UP

TO 30 SHEETS)

SHEET FEEDER

HOLDS 100 SHEETS

OF PLAIN PAPER

PAPER GUIDES

ADJUST TO WIDTH

OF DOCUMENT TO

BE SCANNED

OPERATOR PANEL

USE TO CONTROL

OPERATION OF

DOCUMENT SUPPORT

HOLDS SCANNED

DOCUMENTS AS

THEY EXIT THE

THE MultiPASS C635

MultiPASS C635

OUTPUT TRAY

HOLDS PRINTED DOCUMENTS AS

THEY EXIT THE MultiPASS C635

OUTPUT TRAY EXTENSION

HOLDS PRINTED DOCUMENTS AS

THEY EXIT THE MultiPASS C635

PAPER OUTPUT GUIDES

RAISE THESE GUIDES

WHEN OUTPUTTING HIGH

RESOLUTION PAPER

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Back View

LINE JACK

TELEPHONE/

ANSWERING

MACHINE

JACK

POWER CORD

CONNECTOR

MANUAL FEED

SLOT

USB-TO-PARALLEL

CABLE CONNECTOR

Inside the Printer Area

PAPER THICKNESS LEVER

CARTRIDGE HOLDER

PRINTER COVER

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Using the Operator Panel

This section presents a brief description of the operator panel on the

MultiPASS C635.

LCD

DISPLAY

COLOR COPY

B&W FAX/COPY

DOCUMENT FEED

LEVER

ONE-TOUCH SPEED DIAL/

FUNCTION BUTTONS

ABC

DEF

MNO

GHI

JKL

FUNCTION

CARTRIDGE RESUME

WXY

RESOLUTION

PRS

TUV

REDIAL/PAUSE

COLOR COPY B&W FAX/COPY

ALARM

STOP

PRINTER

RESET

CODED DIAL

SYMBOLS

OPER

START/COPY

TONE

NUMBER BUTTONS

REDIAL/PAUSE

STOP

ALARM

CODED DIAL

START/COPY

Document feed lever

Set this lever to the left ( ) for automatic feed or to the right ( ) for

manual document feed.

COLOR COPY button

Use this button to change the resolution when making color copies

using the operator panel. This button has no function during fax

transmissions. For color scanning, change the resolution from your

software.

³LCD display

Displays messages and prompts during operation. Displays selections,

text, numbers, and names when registering information.

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B&W FAX/COPY button

Use this button when sending faxes or making copies in black and white

only. For black and white scanning, set the resolution from the

ScanTastic for MultiPASS scanning software.

One-touch Speed Dial/Function buttons

Use for one-touch speed dialing, entering user information, printing

documents stored in memory, and cleaning the print head. (See the next

page for details.)

STOP button

Press to cancel sending, receiving, or any other operation.

ALARM light

Flashes when an error occurs, when the MultiPASS is out of paper or

ink, or when received faxes are stored in memory.

START/COPY button

Press to begin sending, receiving, copying, or other operations, or to

select functions when registering information.

CODED DIAL button

Press this button (followed by a two-digit code) to dial a number that

you have registered for coded speed dialing.

REDIAL/PAUSE button

Press to redial the last number that was dialed using the number

buttons, or to enter pauses between digits when dialing fax numbers.

Number buttons

Use these buttons to enter numbers and names when registering

information, and to dial fax/telephone numbers that are not registered

for automatic dialing.

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Special Function Buttons

FUNCTION

CARTRIDGE RESUME

PRINTER

RESET

FUNCTION button

Use to register user settings, to run the print head cleaning process, or to

print faxes stored in the MultiPASS’s memory.

CARTRIDGE button

Press to move the BJ cartridge holder to the center of the unit when

installing or replacing the cartridge. (Press again after installing the

cartridge to move the holder back to its home position on the right.)

RESUME button

Press when you want to form-feed paper when printing.

PRINTER RESET button

Press to reset the MultiPASS to Standby mode if the LCD displays

PRINTER MODE.

Arrow buttons

Use to scroll through menu selections, or to move the cursor when

registering data.

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Loading Paper in the Sheet Feeder

The paper you load in the sheet feeder is used for printing documents

or for incoming faxes. For printing documents, you can use any of

the Canon Specialty Papers described in Chapter 2, Printing With the

MultiPASS C635. For receiving faxes, use plain paper (such as copier

paper).

When the message LOAD PAPER appears in the LCD display, you need to

add paper to the sheet feeder. The sheet feeder holds approximately 100

sheets of plain paper.

Fan the paper.

❍ For best results, fan the paper before loading it.

❍ Always fan a stack of paper along the edge that will feed

into the MultiPASS first.

Make sure the

paper rest

❍ Pull the paper rest up until it stops.

❍ Move the paper guide to the left to match the size of

is extended.

your paper.

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Slide the stack of

paper into the

sheet feeder

❍ Align the edge of the paper with the right edge of the

sheet feeder.

❍ Secure the stack with the paper guide.

until it stops.

TAB

)

4 4 0 ( : E N O H P

1 1 8

6 1

1 1 1 2

G O N O

H S

U K U T A K A T

A K

, I H S - I K A S A

A N A K

A T

N A

3 1 2

N A P A

Preparing Documents for Faxing,

Copying, or Scanning

You can use the MultiPASS to fax, copy, or scan documents that are

printed on standard letter, legal, or A4 size paper. Follow these guidelines

to prepare your documents.

❍ Do not attempt to feed the following types of documents into the

MultiPASS:

wrinkled or creased paper

•

curled or rolled paper

•

torn paper

•

carbon-paper or carbon-backed paper

•

coated paper

•

onion skin or thin paper

•

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❍ Remove all staples, paper clips, and the like before feeding the

document.

❍ Make sure any glue, ink, or correction fluid on the paper is

completely dry before feeding the document.

❍ Make a photocopy of any document that will not feed into the

MultiPASS. You can then feed the copy.

❍ Do not feed documents with pages that are different sizes or of

different thicknesses.

Loading the Document

You can load up to 30 letter or A4 size sheets and up to 10 legal size

sheets at a time into the Automatic Document Feeder (ADF).

Stack your

documents.

❍ For a multiple-page document, fan the sheets and tap the

document on a flat surface to even the stack.

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Feed the

document.

❍ Insert the document face down (letterhead first) into the

ADF until you hear a beep.

❍ Adjust the document guides to the width of the

document.

LTR

The MultiPASS automatically feeds the pages one by one from the

bottom.

If you have problems feeding multiple-page documents, insert the pages

one at a time into the ADF. This stacks the pages on a slant so they feed

correctly into the ADF. (Do not attempt to stack more than 30 sheets in

the ADF.)

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Adding Pages to the Document

If you want to add pages while the MultiPASS is sending a document,

wait until the last page is feeding into the unit and then insert the new

sheets. Insert the first new page so it overlaps the last page by about one

inch (2.5 cm).

Always wait until the last page is being fed into the MultiPASS before

you add new pages.

1" (2.5 cm)

Setting the Document Feed Lever

You use the document feed lever on the ADF to select multiple

documents ( ) or single sheets ( ).

DOCUMENT FEED LEVER

ABC

DEF

MNO

GHI

JKL

FUNCTION

CARTRIDGE RESUME

WXY

RESOLUTION

PRS

TUV

REDIAL/PAUSE

COLOR COPY B&W FAX/COPY

ALARM

STOP

PRINTER

RESET

CODED DIAL

SYMBOLS

OPER

START/COPY

TONE

Always set the document feed lever to single sheets and manually feed

the following types of documents:

❍ Thick paper

❍ Thin paper

❍ Small documents (postcards, business cards)

❍ Documents with uneven surfaces

❍ Photographs

❍ Special types of paper

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Identifying Your Documents

When sending a document, the following information is printed out

by the receiving fax: your fax number, your name, and the current date

and time. This information is called your TTI (Transmit Terminal

Identification) and appears at the top of the faxed document in small

type.

In the United States, you are required by FCC regulations to include this

information every time you send a fax.

By identifying the documents you send, the receiving party will

recognize your fax messages at a glance. The illustration below shows a

sample document with the identifying information.

08/06/98

10:10

FAX 800 526-4345

CANON FAX BACK

JOHN DOE

001

THE DATE AND

TIME YOU SENT

THE DOCUMENT

THE SLEREXE COMPANY LIMITED

SAPORS LANE - BOOLE - DORSET - BH 25

TELEPHONE DOOLE ( 945 13 ) 51617 TELEX 123456

Our Ref. 350/PJC/EAC

THE NAME OF THE

YOUR FAX/

TELEPHONE

NUMBER

THE PAGE NUMBER

PARTY WHO IS

RECEIVING THE

DOCUMENT

YOUR NAME OR

COMPANY NAME

The top line includes the name of the receiving party if you send the

document using one-touch speed dialing, coded speed dialing, or group

dialing and you registered the party’s name. It also includes the page

number.

You enter your fax header information in the MultiPASS Fax Setup

Utility, which launches automatically after the MultiPASS installation is

complete. The header information will be printed on the top of your

outgoing faxes. For details on how to enter this information, see

Chapter 3, Using the MultiPASS Fax Setup Utility.

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Copying Documents

One of the convenient features of the MultiPASS is its ability to make

high-quality copies. Copying in black and white, you can make up to

99 copies of one document at a time.

It’s a good idea to use the optional BC-20 Black BJ Cartridge when you

make black and white copies.

You can use the BC-21e Color BJ Cartridge to make color copies.

❍ Place the document face down in the ADF. The LCD

Feed the

document.

displays these messages:

MEMORY USED

FAX FINE

DOCUMENT READY

START/COPY

Press

COPY

100%

START/COPY.

❍ The display shows the size of the copy (the default is

100%) and the number of copies (the default is 1).

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Change the

resolution if

necessary.

❍ To change the resolution for color copying, press the

COLOR COPY

button.

COLOR FINE

COLOR COPY

COLOR DRAFT

COLOR SNAPSHOT

❍ To change the copying resolution for black and white

B&W FAX/COPY

copying, press the

button.

B&W TEXT

B&W FAX/COPY

B&W PHOTO

When copying in color:

Use

resolution for 360 × 360 dpi; this results in a much

COLOR FINE

•

better quality reproduction, but takes longer than other settings.

Use

resolution for 180 × 360 dpi.

COLOR DRAFT

COLOR SNAPSHOT

•

when scanning photos that are less wide than

a letter-size page.

When copying in black and white:

Use

resolution for copying most text documents.

B&W TEXT

•

resolution when copying documents that contain

B&W PHOTO

•

photographs. This scans areas of the document that contain photos

with 256 levels of gray, and results in a much better reproduction of

the photograph.

When copying in color:

You can specify plain paper or High Resolution paper using the LCD

•

menu system. Press

; press < or > until you see

FUNCTION

USER

COLOR

PLAIN

; press

; press < or > until you see

SETTINGS

COPY MEDIA

START/COPY

; press

; press < or > to display

START/COPY

; press

to make your

START/COPY

PAPER

selection; press

HIGH RES PAPER

to exit the

menu.

FUNCTION

STOP

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Select

Reduction mode

if necessary.

❍ To reduce the size of the copies, use the < or > buttons to

select the reduction percentage you want (70%, 80%,

90%, or 100%):

COPY

80%

ABC

DEF

Enter the

number

of copies.

MNO

GHI

JKL

WXY

PRS

TUV

COPY

100%

SYMBOLS

OPER

TONE

❍ To make multiple copies (in black and white), use the

number buttons to enter the number of copies (up to 99).

START/COPY

Press

COPY

START/COPY.

STOP

❍ To stop copying at any time, press

. You may need to

lift the operator panel to remove the document (see page

8-3 for details).

START AGAIN

❍ If an error occurs and the LCD displays

reload the document and start copying again.

If the LCD displays

while making multiple copies

MEMORY FULL

of a document, do not use the multiple copy feature for copying the

document. Make single copies of the document instead (as many times

as required).

You may be able to make multiple copies if you first print out any faxes

that are stored in memory (see page 5-5).

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Miscellaneous

If the Power Goes Out

If power to the MultiPASS is cut off, any documents stored in its fax

memory will be lost. Because of this, be sure to print documents stored

in memory or resend them as soon as possible. (The MultiPASS

automatically prints a Memory Clear Report when power is restored.

See “Memory Clear Report” in Chapter 8, Troubleshooting.)

While the power is out, the MultiPASS will receive telephone calls if a

telephone is attached. However, you cannot send or receive faxes. (If you

are using a cordless phone, you will not be able to make or receive calls.)

Avoid unplugging the MultiPASS unless absolutely necessary. This is the

same as a power outage.

Using Switch Boxes

Canon does not recommend using a switch box with the MultiPASS. To

use more than one printer, it’s a good idea to use another USB port on

your computer or add a powered USB hub.

Disconnecting the MultiPASS

You can disconnect the MultiPASS if you want to use the USB port for

another purpose.

1. Close any applications that are open.

2. Turn off your computer.

3. Unplug your computer from all electrical sources.

4. Unplug the MultiPASS from all electrical sources.

5. On the back of your computer, remove the cable connector from the

USB port.

6. On the MultiPASS, release the wire clips and remove the cable

connector from the port.

7. Plug your computer back in to the electrical source.

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Printing With the

MultiPASS C635

This chapter describes how to use the MultiPASS to print your

documents. Once you have installed the MultiPASS printer driver, you

can use the MultiPASS for all your printing needs.

This chapter describes:

❍ Paper handling

❍ Understanding the printer driver

❍ Printing a document

❍ Setting up print jobs

❍ Setting the paper thickness lever

❍ Printer settings for various print media

❍ Loading paper

❍ Printing on envelopes

❍ Printing on Canon Specialty Papers

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Paper Handling

One of the most important things you can do to assure the best possible

printing performance of your MultiPASS is to select the correct paper.

Your MultiPASS produces letter quality print on most plain bond

papers, including cotton bond and photocopying papers; it does not

require special ink jet papers. However, the print quality varies with

different paper types. Be sure to test a type of paper before you purchase

a large quantity.

Selecting Paper

Plain Paper

The MultiPASS supports paper sizes of letter, legal, and A4 in portrait

orientation. You can use regular copier paper, cotton bond papers, and

typical letterhead. Always use paper without curls, folds, staples, or

damaged edges. Copier paper has a preferred side for printing. Look at

the label on the package to see which side to print on.

Brilliant White Paper

Canon’s unique paper formulation gives you a bright white printing

surface that produces incredibly brilliant colors and dark, crisp black

text. This paper works great for proposals, color presentations, color

charts/graphs, flyers, and newsletters. You can print on both sides of

the sheet.

Bubble Jet Paper (water resistant)

The Canon Bubble Jet Paper has been developed for high quality

printing with minimal or no smearing or running when in contact with

water or damp surfaces, making it a good choice for damp or rainy

environments. The paper is specially coated and printable on both sides.

Glossy Photo Paper

Canon Glossy Photo Paper is a high gloss, thicker paper that produces

the look and feel of a photograph. Use this paper to produce photo-

realistic prints from your printer.

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Greeting Cards

Get the most out of your Canon Creative or other card-making software

with Canon Greeting Cards. These cards give your unique, personalized

cards the look and feel of professional cards. You can create cards,

invitations, announcements, and more. The cards come in regular size

and half-fold.

High Gloss Film

Canon’s High Gloss Film features a bright white finish that lends

striking visual power to charts, graphs, and photographic images. Use

this film to make your presentation materials and graphics look

professional.

High Resolution Paper

Canon’s High Resolution Paper is designed to produce photo-realistic

quality output with sharp and vivid graphics.

Assorted Paper Starter Kit

If you would like to try some of the papers described above, look for

Canon’s Starter Kit. It contains an assortment of five paper types.

For up-to-date information on ordering paper types, refer to the Canon

web site (www.ccsi.canon.com) or contact your local Canon dealer.

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Paper Guidelines

When selecting or loading paper, please remember the following:

❍ Attempting to print on damp, curled, wrinkled, or torn paper can

cause paper jams and poor print quality.

❍ Use cut-sheet paper only. You cannot use multipart paper.

❍ When using graph paper, the lines may not match because the

1/6-inch line spacing of the printer is slightly less than that of

graph paper.

❍ If the print density of your page is very high, light paper stock may

curl slightly due to the large amount of ink. If you need to print

dense graphics, try printing on heavier stock. You can also try

lowering the brightness setting on the Color dialog.

❍ Do not use thicker paper than meets the specifications for this

printer. Printing with a paper that is thick enough to come in

contact with the print head nozzles may damage the BJ cartridge.

Understanding the Printer Driver

Before you can use any type of printer with your computer, you must

install a printer driver. The printer driver tells the computer what kind

of a printer you are using. The printer driver also controls the various

settings, such as print quality and paper type. You define these settings

within the printer driver, and the printer driver then communicates the

settings to both the computer and the printer.

You must install the MultiPASS Printer Driver before you can use the

MultiPASS as a printer for your computer. If you followed the

instructions in your Quick Start Guide, you have already installed the

necessary software. If not, see your Quick Start Guide for details on how

to install this software.

Printing a Document

This procedure describes the general steps required for printing from

various applications. The exact steps for printing a document may vary

depending on the application program (such as Microsoft^®Word^®) you

are using. Refer to your software application’s documentation for the

exact printing procedure.

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❍ Use the Chooser to configure your system to print to the

Select the

MultiPASS C635

in the Chooser.

MultiPASS C635.

❍ Select Chooser from the Apple^®menu.

❍ On the left side of the Chooser, click the MultiPASS C635

icon.

❍ On the right side of the Chooser, select the MultiPASS

C635 as your printer.

❍ Close the Chooser.

❍ Start an application from which you want to print.

❍ From the File menu, choose Page Setup.

Print a

document.

❍ Make any appropriate adjustments for printing your

document. See “Setting Up Print Jobs” on the following

page for details.

❍ Choose Print from the File menu. Make any necessary

changes in the printing options, and click Print.

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From the Chooser you can enable or disable SpoolMaster™, the

background printing software. When Background Printing is on, you

can continue using your computer while you print. When Background

Printing is off, you must wait until your print job finishes before you can

use your computer for other tasks. Printing is generally faster when

Background Printing is off. For more information on SpoolMaster, see

the “Working With SpoolMaster” section later in this chapter.

Setting Up Print Jobs

Once you have selected the MultiPASS C635 driver in the Chooser, you

can set up your print jobs from any application.

Using the Page Setup Dialog

Use the Page Setup dialog to format your document by setting options

such as paper size, orientation, and scaling. These settings are saved with

the document.

From the Finder or from within any application, choose Page Setup

from the File menu.

❍ Paper

Select the paper size you want using radio buttons. You can select

less common paper sizes from the pull-down menu.

❍ Reduce or Enlarge

Enter the percentage scaling you want for your documents. You can

expand a document by using a value greater than 100% or shrink it

by using a value less than 100%.

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❍ Orientation

Select the orientation you want. Portrait prints your document

upright while Landscape prints it sideways.

❍ Photocopy Reduction

Use this selection only when a value less than 100% is entered in the

Reduce/Enlarge field. With Photocopy Reduction checked, your

document will print in the center of the page, as shown in the

following examples.

50% REDUCTION

WITH PHOTOCOPY

REDUCTION

50% REDUCTION

WITHOUT PHOTOCOPY

REDUCTION

NORMAL (100%)

❍ Fractional Widths

This feature provides for better compatibility with older applications

by helping your Macintosh^®determine the proper spacing between

words. When Fractional Widths is checked, it forces the use of

fractional character widths, even if your application does not

support this feature. If your application already uses fractional

widths, it overrides the driver setting. It’s a good idea to leave

Fractional Widths on at all times.

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Using the Page Setup Options Dialog

Click the Options button in the Page Setup dialog to set additional

document options. Page Setup Options affect every page of your

document.

Choose the following options to control how your documents print:

❍ Flip Horizontal

This option reverses the page left to right (mirror image).

❍ Flip Vertical

This option reverses the page top to bottom (upside down).

Selecting both Flip Horizontal and Flip Vertical rotates your page

180 degrees without any mirroring, which prints it bottom up.

❍ Invert Image

This option reverses how the image prints, white on black instead of

black on white.

FLIP

HORIZONTAL

FLIP

VERTICAL

INVERT

IMAGE

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Using the Paper Dialog

Click the Paper button in the Page Setup dialog to create custom paper

sizes and select which paper sizes appear in the Page Setup dialog.

You should be in an application program, not the Finder, when creating a

custom paper size, as the Finder is limited in memory and will not allow

you to perform this function. Any custom paper sizes you create are

available in all applications, including the Finder.

❍ Paper List

The top section of the Paper dialog, shown above, is called the Paper

List; it lists the available paper sizes by name and page dimensions.

The first four names are the four paper sizes listed individually in the

Page Setup dialog.

Click beside a paper name to include it in the Page Setup dialog. A

checkmark appears beside sizes that appear in the Page Setup dialog.

To create a custom paper size:

1. Click the New button.

2. Enter the name of the new paper size in the Name edit box.

3. Select the unit of measurement and enter the paper’s width and

height.

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4. To adjust the page margins, select Custom Margins, then enter your

desired top, left, right, and bottom margin values.

Custom margins defined this way only affect the maximum

printable area. To set the printed margins, define the document’s

margins within the application you are printing from.

5. Click the Set button.

To modify a custom paper size:

1. In the Print List, click the paper size you want to modify. You cannot

modify sizes that have a gray radio button beside them.

2. Make your appropriate edits in the bottom section of the window.

3. Click the Set button.

To delete a custom paper size:

1. In the Print List, click the paper size you want to delete. You cannot

delete those sizes which have a gray radio button beside them.

2. Click the Delete button.

3. Click OK.

Using the Settings Dialog

Click the Settings button in the Page Setup dialog to define default Page

Setup settings that are used when you create a new document.

For example, if you are using a certain paper size, such as A4 or US

Legal, most of the time, the factory default setting of US Letter will not

be best for you. You would have to change the paper size selection each

time you create a new document.

After specifying the options you use most often on the Page Setup

dialog, be sure to save those settings using the Settings dialog.

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Using the Print Dialog

In the Print dialog you can choose whether you want higher quality or

faster printing, the number of copies, the page range, black and white,

color or grayscale printing, and the paper source.

From within any application, choose Print from the File menu.

❍ Print Mode

Select a print mode as follows.

Setting

Print Quality

Fast

Normal

Best

180 × 180 dpi

360 × 360 dpi

720 × 360 dpi

❍ Paper Types

Select the type of paper you are using: Plain, Glossy Photo, High

Gloss Film, High Gloss Photo Film, High Resolution Paper, or

Glossy Photo Cards.

❍ Pages

You can print all pages of a document or select a range of pages by

entering the appropriate page number in the From and To boxes.

You can also choose to print every page, or you can print only even

or only odd pages so you can produce a double-sided print job

manually.

❍ Copies

Type the number of copies you want to print in this edit box. The

maximum number is 999.

❍ Feed

Choose whether the paper is fed into the printer automatically from

a tray or individually by hand. For more information, see “Manually

Feeding Paper” later in this chapter.

❍ Preview

Select this checkbox to view your document on-screen before

printing. See “Using the Preview Window” later in this chapter.

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Using the Print Options Dialog

In the Print dialog, click the Options button to set the printing order of

your documents and cover page.

❍ Print Order

Select Front To Back to print in normal page sequence, or Back To

Front to print in reverse order from the last page to the first.

❍ Cover Page

Select whether you want to print a cover page before or after a print

job, or print no cover page at all. The cover page lists the driver

name and version, the document name, the application name, your

user name (as specified in the File Sharing or Sharing Setup Control

Panels), the date, and the time. Printing a cover page is useful when

you want to output a divider sheet between multiple print jobs.

Using the Color Dialog

In the Print dialog, click the Color button to determine how color and

grayscale documents print.

You can select between monochrome, grayscale, or color printing,

choose the dithering method, and adjust the output brightness.

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❍ Print Colors As

Use this menu to choose whether to output your document in full

color, grayscale, or black and white.

Full Color: In this mode, documents are printed in full color.

Grayscale: When this option is selected, color objects are printed as

different levels of gray using the dithering method selected.

Black & White: Select this option for black and white output. This

mode is faster when printing text documents.

8 Colors: This mode is faster than full color, but output is limited to

8 colors: black, white, blue, cyan, green, magenta, red and yellow.

This option will appear dimmed if your computer does not support

this feature.

❍ Dithering

Dithering is the process used to select the pattern of dots that make

up a particular color or shade of gray. Select the method best suited

to your output requirements. This option is available when either

Grayscale or Full Color is selected in the Print Colors As menu.

Pattern: Select this option if you are printing

graphics from drawing packages or business graphics

with uniform color regions such as blocks, graphs, or

lines.

Pattern dither uses a regular dot pattern to create

different shades of color when printing. Pattern dither

is fast and produces output of good quality, especially

if printing large regions of a single color.

Halftone: Select Halftone dithering if you are

printing in grayscale output.

Halftone dithering uses a 45° screen pattern

similar to that used by PostScript laser printers.

Halftoning is as fast as Pattern dithering, and it

tends to work better for grayscale rather than color

documents. Use halftone dithering if pattern dithering

produces noticeable geometric patterns or banded output.

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Scatter: Use the scatter dither option when printing

photos from “paint” or image editing packages. This

option also works well when printing images with

gradients or blends.

Scatter dither does not use a regular pattern to

generate color or grayscale output. The scatter-dither

process compares each pixel to neighboring pixels to

determine how best to blend the pixels together.

The difference between pixels is distributed over neighboring pixels,

so scatter dither produces higher quality output in images where

color changes frequently and subtly. However, generating an image

using scatter dither takes longer to print than pattern dither.

❍ Brightness

An adjustment slider is available when you choose Grayscale or Full

Color in the Print Colors As menu. Moving the slider alters the

overall brightness of the printed output.

Using the Preview Window

Use Print Preview to see how your document looks before you actually

print it.

❍ To preview a document, select the Preview checkbox in the Print

dialog, then click Print. Use the direction arrows to turn the pages,

or click the Go To button to go to a specific page.

Working With SpoolMaster

SpoolMaster is a background printing utility (also called a spooler)

developed to work with the MultiPASS printer driver. When

SpoolMaster is installed and activated, you can continue to use your

computer while printing documents. The downside to background

printing is a slightly longer print time. If you must get a document

printed as quickly as possible, you can turn off background printing so

your computer can dedicate all of its resources to the print job.

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When you print a document using background printing, the driver saves

a copy of the document you are printing as a spool file, then returns the

use of your computer to you. SpoolMaster reads the file and continues

printing in the background—information is retrieved from the disk,

processed, and sent to the printer until the document is printed. When

printing is complete, the spool file is deleted.

Activating SpoolMaster

1. Go to the Apple^®Menu and select Chooser.

2. Select the MultiPASS C635 printer driver for your printer.

3. Turn Background Printing on using the radio button.

4. If the Background Printing option is grayed-out, either SpoolMaster

is not installed, or it was not loaded during start-up. You may have

to double-check your Extensions Manager and restart your

computer.

5. Close the Chooser. Your MultiPASS printer driver can now use

SpoolMaster’s background printing capabilities.

Printing With SpoolMaster

When background printing is on, you can continue to print normally

from any program. When you print documents, SpoolMaster saves the

document to a spool file and adds it to the queue of documents to be

printed. SpoolMaster continues to print the documents in the queue

until they have all been printed.

SpoolMaster creates a folder in the System Folder where it places a copy

of the printer driver and temporary files used while printing. When

background printing is on, you must have sufficient free hard disk space

to save these files.

Accessing SpoolMaster

❍ To access SpoolMaster while printing, select SpoolMaster from the

Application menu in the top right-hand corner of the menu bar.

❍ To launch SpoolMaster, double-click its icon in the Extensions

folder.

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The SpoolMaster window displays information about the currently

printing document and any documents queued to be printed. It also

allows you to cancel, pause, remove, or rearrange the printing order.

The SpoolMaster window is divided into three parts:

❍ The top of the window lists the document currently being printed.

❍ The waiting area lists in order, from top to bottom, any print jobs

queued to be printed.

❍ The status area displays the status of the currently selected print job.

Cancelling a Print Job

1. In the SpoolMaster window, select the printing document.

2. Click the Cancel Printing button.

Removing a Document from the Queue

To remove a document from the queue so it will not print:

1. In the SpoolMaster window, select the document in the Waiting

area.

2. Click Remove From List.

Changing the Print Order

To change the printing order:

1. In the SpoolMaster window, click and hold the queued document,

and drag it to its new position.

2. Release the mouse button.

Stopping and Resuming Printing

If you need to temporarily halt the printing of your queued documents,

you can stop and resume the printing of any queued document.

1. In the SpoolMaster window, choose Stop Printing from the File

menu.

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2. If a document is in the process of being printed when you choose

Stop Printing, printing will not stop until the currently printing

document is completed.

3. To resume printing, choose Resume Printing from the File menu.

Setting the SpoolMaster Preferences

Set the Preferences window to determine how SpoolMaster alerts you of

its actions during the printing process.

1. From the File menu, choose Preferences.

2. Set your Preferences, then click OK.

Printing Tips

Achieving the Best Output Quality

There are three settings in the MultiPASS printer driver Print and Color

dialogs that affect both print speed and output quality: Print Mode in

the Print dialog, and Print Colors As and Dithering in the Color dialog.

Output resolution has the greatest effect on print quality. The higher the

resolution you use, the smaller the dots used to form the printed image

and the better output you get. The Print Mode setting in the Print dialog

determines your output resolution.

The Print Colors As setting you select in the Color dialog affects the

quality of shading for your image. If you are printing grayscale or color

images, make sure you are printing in Grayscale or Full Color mode

rather than Black & White or 8 Colors mode.

The Dithering options setting selects the method the driver uses to form

the grayscale or color image. For the best quality output when you are

printing color or grayscale images, match the Dithering method to your

document. Use Scatter dithering to print complex graphics with a lot of

blends or color detail. Select Pattern dither to print pages with large

regions of color.

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In most cases, to get the best output quality:

❍ Select the Print Mode output resolution for the print quality you

want to achieve in the Print dialog.

❍ Select the Full Color or Grayscale mode in the Print Colors As

menu.

❍ Select Scatter mode from the Dithering menu.

Printing at Best Resolution

The MultiPASS printer driver supports printing at resolutions up to 720

dots per inch (dpi). Selecting Best mode delivers the highest resolution

in both color and black and white.

Printing at higher resolutions results in slower printing. When printing

at the highest resolution, two to four times as much data is sent to the

printer than is sent when printing at lower resolutions.

Controlling the Color Output Quality

Use the Color options dialog to control the color printing mode,

halftoning method, and the brightness of your output. To get the best

color output quality, make sure you are printing in Full Color mode.

Select Full Color from the Print Colors As menu. If your output is

banded or displays a geometric pattern, select a different Dithering

method in the Color dialog.

❍ Select Scatter for images with complex colors or gradients.

❍ Select Pattern for images with large blocks of color.

❍ Select Halftone if your output prints with unwanted moiré patterns

using pattern dither.

If your printing is too dark or too light, use the Brightness slider. For the

best output quality, adjust your output in the application used to create

it, then make a global change with the printer driver.

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Setting the Paper Thickness Lever

To ensure trouble-free paper handling, you’ll want to set the paper

thickness lever before loading paper.

❍ Center for the BC-21e Color BJ Cartridge

❍ Left for the BC-20 Black BJ Cartridge

❍ Right for heavier-weight print media or envelopes

Ink

Cartridge

BCl-21

Color

Cartridge

Ink

BCl-21

Black

DO NOT TOUCH THE

GUIDE RAIL

DO NOT TOUCH THE

RIBBON CABLE

DO NOT TOUCH THE

ROUND SHAFT

Be sure to check this lever when you change BJ cartridges, and before

and after printing on heavier-weight print media or envelopes.

Open the

printer cover by

grasping the

paper guides

and lifting up.

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Press the

CARTRIDGE

BUTTON

button to move

the cartridge

ABC

DEF

MNO

GHI

JKL

FUNCTION

CARTRIDGE RESUME

holder to the

center of the unit.

WXY

RESOLUTION

PRS

TUV

REDIAL/PAUSE

COLOR COPY B&W FAX/COPY

ALARM

STOP

PRINTER

RESET

CODED DIAL

SYMBOLS

OPER

START/COPY

TONE

Set the paper

thickness lever.

❍ Set the paper thickness lever to left, center, or right

according to the BJ cartridge and paper type. See

page 2-19 for details.

Ink

Cartridge

BCl-21

Color

Cartridge

Ink

BCl-21

Black

Complete the

operation.

CARTRIDGE

again to move the cartridge holder

❍ Press

back to its home position.

❍ Close the printer cover.

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Printer Settings for Various Print Media

Paper

thickness lever

Paper feed

output

Media

BC-21e

BC-20 guides Method

Limit (Sheets)

Plain paper

Center

Left

Down

Auto

Approx. 100

(0.4" or 10 mm stack)

Brilliant White

Paper

Center

Approx. 100

Bubble Jet Paper

Approx. 100

(0.4" or 10 mm stack)

Glossy Photo Paper

Center

Auto or

Manual

Greeting Cards

High Gloss Film

Right

Down

Manual

Auto

Center

High Resolution

Paper

Approx. 80

(0.4" or 10 mm stack)

Other heavier-weight

print media

Right

Down

Manual

Envelopes

Single

Right

Down

Manual

Auto

Stack

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Loading Paper

You can stack paper in the sheet feeder to load it automatically, or you

can manually feed one sheet at a time through the manual feed slot.

You can place approximately 100 sheets of plain paper (20 lb or

75 g/m²) in the sheet feeder at a time.

You can stack approximately 80 sheets of High Resolution Paper in the

sheet feeder. However, special media may not advance correctly under

unusual environmental conditions (such as extreme temperatures or

humidity). If you have trouble with special papers becoming skewed or

feeding multiple sheets, do not stack them in the sheet feeder. Load them

one sheet at a time.

Automatically Feeding Paper

Set the paper

thickness lever.

❍ Center for the BC-21e Color BJ Cartridge.

❍ Left for the BC-20 Black BJ Cartridge.

Ink

Cartridge

BCl-21

Color

Cartridge

Ink

BCl-21

Black

Made in

Japan

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Pull the paper

support up

❍ Move the paper guide to the left to match your paper size.

until it stops.

Fan the paper.

❍ For best results, fan the paper before loading it.

❍ Always fan a stack of paper along the edge that will feed

into the printer first.

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Slide the stack

of paper into

❍ Align the edge of the paper with the right edge of the

sheet feeder.

the sheet feeder

until it stops.

❍ Secure the stack with the paper guide.

P H O N E : ( 0 4 4 ) 8 1 1 - 2 1 1 1

3 - 1 6 - 1

T A K A T U K U , K A W A S A K I - S H I , K A N A G A W

^{S H I M O}C ^{N O G E ,}

T A M A G A W A P L A N T

2 1 3 , J A P A N

❍ Start your print operation.

Auto Feed Guidelines

When automatically feeding stacks of paper, follow these guidelines:

❍ Do not leave paper stacked in the printer for long periods of time;

longer sheets of paper may become bent or curled over time. This

may cause the paper to misfeed or jam.

❍ If your printed page contains lots of graphics, the ink on the page

may be damp due to the print density. Remove the page right away

and allow the ink to dry.

❍ The capacity of the paper output tray is 30 sheets of paper. To

reduce paper jams, remove paper from the output tray before the

count reaches 30.

❍ If paper curls after printing, remove it immediately; otherwise, paper

jams may occur.

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❍ The platen (a roller on the inside of the printer) may become inked

if you print data beyond the width of the page. If this happens, clean

the platen with a soft cloth. (For details on cleaning the platen, see

page 7-4.)

❍ Depending on the density of your printed pages, the ink may need

time to dry. Within two to three seconds, the ink becomes smudge

resistant. After drying for several minutes, the ink becomes water

resistant.

❍ Do not try to load paper into the sheet feeder beyond the paper

limit mark ( ) or the tab on the right side of the sheet feeder;

stacking too much paper may cause paper feeding or printing

problems.

PAPER LIMIT

MARK

NO GAP HERE

❍ Make sure there are no gaps between the stack of paper and the

paper guide or the right edge of the sheet feeder.

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Manually Feeding Paper

You use the manual feed function when printing on heavier-weight print

media (24 lb to 28 lb or 90 g/m²to 105 g/m²).

You cannot receive faxes when paper is loaded in the manual feed slot.

Check the paper

thickness lever.

❍ If you are manually feeding heavier-weight print media,

set the paper thickness lever to the right.

DO NOT TOUCH

THE GUIDE RAIL

DO NOT TOUCH

THE RIBBON

CABLE

Start your

print operation.

❍ You must select Manual Feed in the Print dialog for the

printer to accept manually fed paper.

❍ After clicking the Print button, you will see this screen:

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When you are

❍ Make sure the print side is facing up.

prompted, insert

the single sheet.

❍ Align the sheet with the left edge of the manual feed slot,

and keep the leading edge of the paper perpendicular to

the left edge.

❍ Slide the paper into the manual feed slot in the back of

the printer until it stops.

❍ Hold the sheet for about two seconds until it feeds

automatically.

❍ The printer will automatically load the paper into

position.

❍ When ready, click OK in the dialog box.

After printing on thick paper or envelopes, set the paper thickness lever

(inside the printer) back to the left or center position before printing on

other paper types. See “Setting the Paper Thickness Lever” earlier in this

chapter for details.

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Printing On Envelopes

You can stack up to 10 envelopes in the sheet feeder or you can manually

feed envelopes one at a time.

U.S. Commercial number 10 (COM10) envelopes and European DL

envelopes are recommended. You may be able to stack envelopes of

other sizes in the sheet feeder; however, Canon cannot guarantee

consistent performance on envelope sizes other than COM10 and DL.

The following envelopes are not recommended because they may cause

jams or smears, or may damage your printer.

❍ Envelopes with windows, holes, perforations, cutouts, and double

flaps.

❍ Envelopes made with special coated paper or deeply embossed

paper.

❍ Envelopes using peel-off sealing strips.

❍ Envelopes in which letters have been enclosed.

When you are ready to print on envelopes, follow these steps to stack

envelopes in the sheet feeder. (You can also manually feed envelopes one

at a time.)

Make sure the

❍ Open the printer cover and set the paper thickness lever.

paper thickness

lever is set to the

right (A).

DO NOT TOUCH

THE GUIDE RAIL

DO NOT TOUCH

THE RIBBON

CABLE

❍ Close the printer cover.

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Prepare the

envelopes.

❍ Arrange the stack of envelopes on a firm surface and

press down firmly on the edges to make the folds crisp.

❍ Press all the way around the envelopes to remove any

curls and expel air from inside the envelopes.

PRESS DOWN FIRMLY ON

THE EDGES OF THE FLAP

❍ Remove any curling from the envelopes by holding the

edge of the envelopes diagonally and bending them

gently.

❍ Make sure the flaps of the envelopes are flat and not

curled.

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Insert the

envelopes.

❍ Slide a stack of envelopes into the sheet feeder until it

stops.

❍ Align the edge of the paper guide with the left edge of the

stack of envelopes.

❍ Insert the envelopes with the print side up.

❍ Feed the top of the envelope (return address portion)

into the sheet feeder first.

❍ Make sure the back flap is toward the sheet feeder.

I O

)

4 4 0 ( : E N O H P

1 1 8

1 1 1 2

6 1

H S

G O N O M

U K U T A K A T

A T

A K

N A

A N A K , I H S - I K A S A

3 1 2

N A P A

Now you can start your print operation.

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Using Canon’s Specialty Papers

This section provides guidelines for printing on some of Canon’s

Specialty Papers.

Specialty Paper Guidelines

Be sure to read any instructions that come with your Canon Specialty

Paper. These instructions provide important information regarding how

to achieve the highest print quality with these papers.

Follow these guidelines:

❍ When automatically feeding transparencies or High Gloss Film,

remove each sheet after it is delivered. Do not allow film sheets to

stack up.

❍ Let the printed sheets of film or paper dry completely before storing

them.

Paper type

Drying time

Canon Glossy Photo Paper

Canon High Gloss Film

10 minutes

❍ When your output has dried completely, cover its printed side

with a sheet of plain (not coated) paper before storing it; this is

recommended even if you place the sheets of film in a clear file or

plastic holder.

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❍ Do not leave any type of film in the sheet feeder for long periods of

time. Dust and dirt may accumulate on the film resulting in spotty

printing.

❍ To avoid smudging caused by fingerprints, use a pair of thin cloth

gloves while loading and handling the film.

❍ To avoid fading, do not expose the printed film to prolonged

sunlight.

❍ Store unused papers and films flat. Do not remove papers from their

protective packaging until you are ready to use them.

❍ Store unused film at temperatures between 59°F to 86°F (15°C to

30°C). The relative humidity should be between 10% and 70%.

Canon’s High Resolution Paper

When printing on High Resolution Paper, you need to lift the paper

output guides on both sides of the output tray. These guides help

support the document as it exits the MultiPASS. The guides keep the

sheet from sagging as it exits the unit, which can lead to poor print

quality.

Using the Paper Output Guides

❍ Lift both paper output guides until they are vertical. Always lift both

output guides.

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❍ When the output guides are raised, the output tray can hold a

maximum of 30 sheets.

❍ Always lower the paper guides when using the MultiPASS as a

fax machine. The guides may cause paper to pile up and jam.

Using the Cleaning Sheet

Canon’s High Resolution Paper is designed for high quality printing.

This paper is specially coated to produce delicate color output.

After using a package of High Resolution Paper (200 sheets), you need

to use the cleaning sheet enclosed with the paper to remove paper dust

from the printer’s rollers; this will help prevent paper feed problems.

Set up

❍ Make sure the paper thickness lever is to the center.

the printer.

Ink

Cartridge

BCl-21

Color

Cartridge

Ink

BCl-21

Black

Remove the two

pieces of tape

from the sheet.

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Insert the

cleaning sheet.

❍ Insert the sheet with the sticky side out (toward you) and

down (going into the sheet feeder).

❍ Adjust the paper guide to the edge of the cleaning sheet.

FUNCTION

To feed the sheet,

press FUNCTION

on the one-

FUNCTION

❍ Press the < or > button until ROLLER CLEANING appears.

touch speed

dial keypad.

ROLLER CLEANING

❍ Press START/COPY.

START/COPY

The cleaning sheet feeds through the

unit and ejects.

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Using the MultiPASS

Fax Setup Utility

This chapter contains information and instructions on changing your

MultiPASS C635 fax setup options. It includes:

❍ Fax setup

❍ Setting up fax preferences

❍ Setting up send fax options

❍ Setting up receive fax options

❍ Setting up speed dial assignments

Fax Setup

The MultiPASS Fax Setup Utility contains setup options that define the

fax operation of your MultiPASS C635. You can set options that affect

preferences, sending and receiving a fax, and using the speed dial

features.

When you first install the MultiPASS Desktop Manager software

package and restart your computer, the MultiPASS Fax Setup Utility

automatically launches. At this time, you can configure settings such

as Fax Header and Receive Mode.

You can use the MultiPASS Fax Setup Utility to change your MultiPASS

Fax settings at any time after the initial setup. Simply double-click the

MultiPASS Fax Setup Utility icon found inside the MultiPASS Desktop

Manager folder on your hard drive.

Because you can make changes to some option settings either on the

MultiPASS unit or in the MultiPASS Fax Setup Utility, be aware that any

change you make to an option in the MultiPASS Fax Setup Utility

overrides the corresponding change you may have made on the

MultiPASS unit itself.

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When the MultiPASS is connected to your computer, be sure to use

the MultiPASS Fax Setup Utility. Do not make your changes using

the operator panel of the MultiPASS.

The following instructions summarize the overall procedures for

configuring Fax Setup options in the MultiPASS Fax Setup Utility.

❍ To view or change the MultiPASS Fax Setup settings and options in

the Fax Setup dialog box, click the appropriate tab to display the Fax

Setup panel you want to access—Preferences, Send Fax, Receive Fax,

or Speed Dial.

❍ Once you have the appropriate Fax Setup panel displayed, specify

your changes.

❍ To save changes and close the dialog box, click OK.

❍ To exit the dialog box without saving your changes, click Cancel.

❍ To restore all MultiPASS Fax settings to the defaults that were set at

the factory, click Factory Defaults. To restore only the defaults for

settings on a specific Fax Setup panel, click the Restore Defaults

button on that panel.

When you save your changes, the MultiPASS Fax Setup options are saved

in the MultiPASS Fax Setup Utility, as well as on the MultiPASS unit.

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Setting Up Fax Preferences

When the MultiPASS Fax Setup Utility is launched, it displays the

Preferences setup panel. You can change the following options on this

panel.

Date Format

You can select the format used to display the date on the MultiPASS

LCD and for printing the date on a fax from the list. The default is

MM/DD/YY.

Display Language

You can select the language to be used on the MultiPASS LCD from the

list. The default is English.

Volume

You can set the volume level of the various sound components of your

MultiPASS to best suit your office environment. The default is Medium.

❍ Incoming Ring

❍ Alarm

❍ Keypad

❍ Speaker

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Setting Up Send Fax Options

To access the Send Fax setup panel, click the Send Fax tab in the

MultiPASS Fax Setup Utility window. You can change the following

options on the Send Fax setup panel.

Fax Information

You can specify the following information that displays as the header for

a fax: your name or company name and fax number. You must fill in this

information.

Phone Line

You can specify the dialing method the MultiPASS printer will use:

touch-tone or rotary pulse. (The default is Touch Tone.) You also specify

any prefix used to access an outside phone line (usually 9).

Retries

You can specify the number of retries the system should attempt when

sending a fax transmission (default is 2), and the length of time between

each retry (default is 2).

Report

You can specify whether or not you want a report to print with each fax

transmission (Every Transmission), only when there is an error (Only

Errors), or never (None). The default is Only Errors.

You can also specify if you want an image of the first page of the fax

included in the report. The default is Include Fax Image.

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Restore Defaults

If you want to restore the options on the Send Fax panel to the factory

defaults, click the Restore Defaults button.

Setting Up Advanced Send Fax Options

You can change the following options by clicking the Advanced button

on the Send Fax setup panel.

Speed

You can set the transmission speed used to send faxes. The higher the

setting, the faster the transmission. If you experience problems when

sending faxes, try a lower speed setting. The default is 14,400 bps.

Pause Duration

You can set the length of the pause that you may have to insert when

dialing a long distance number. The default is 2 seconds.

Error Correction (ECM)

You can select this option to reduce system and line errors when sending

a fax. With this option selected, the system checks each outgoing fax for

lost data. If data has been lost from a portion of a page, the system

transmits that portion again after confirming that all data within that

portion can be transmitted successfully. The default is ECM enabled.

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Auto Start Send

When you select this option, the MultiPASS starts scanning automatically

when you enter a number and press START or when you press a speed

dial number. If you don’t select this option, you must press START twice

to scan the document. The default is Auto Start Send enabled.

Off Hook Alarm

You select this option to turn on the alarm if the telephone’s handset is

off-hook. The default is Off Hook Alarm enabled.

Image Contrast

You can select a setting that determines the level of contrast in the

faxes you send. The default is Standard; this setting is usually

appropriate for most documents. However, based on the lightness or

darkness of your original fax document, you may prefer to lighten

(Lighter) or darken (Darker) the contrast for the fax transmission.

Fax Heading Position

You can select where you want the sent fax heading information (your

fax number, your name, and date and time) to print on the faxes you

send. This information is known as the Transmit Terminal Identification

(TTI). Choose between Outside Imaging Area (the default) and Inside

Imaging Area.

On Error Resend

You can select this option if you want the MultiPASS to automatically

redial when an error occurs while sending a fax. If this option is selected,

you also select which pages should be resent:

❍ All Pages—all pages of the fax.

❍ Error and First Page—the page on which the error occurred, all

pages following the error, and the first page of the fax.

❍ Error Pages—the page on which the error occurred, and all

following pages. This is the default.

Restore Defaults

If you want to restore the options on the Advanced Send Fax panel to

the factory defaults, click the Restore Defaults button.

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Setting Up Receive Fax Options

To access the Receive Fax setup panel, click the Receive Fax tab on the

MultiPASS Fax Setup Utility window. You can change the following

options in the Receive Fax setup panel.

Paper Size

You can select the size of the paper you are using for printing a fax. The

default is U.S. Letter.

Automatic Reduction

You can specify whether you want an incoming fax reduced to ensure

the contents fits on the paper on which it is printed. You can reduce it

vertically only (Vertical Only), reduce it both vertically and horizontally

(Horizontal and Vertical), or turn off reduction (Off). The default is

Vertical Only.

Answer Receive Mode

You can select the mode by which you want the MultiPASS to receive

incoming calls. You must specify a Receive mode.

❍ Fax Telephone Switching (Fax/Tel)—Automatically switch for

receiving a call either as a fax or telephone call

❍ Dedicated Fax Receive (Fax Only)—Automatically receive only fax

calls

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❍ Manual Receive (Manual)—Require you to manually answer the

incoming call and then set the MultiPASS for an incoming fax

❍ Answering Machine Mode (AnsMode)—Automatically receive a call

with your answering machine

❍ Distinct Ring Pattern Detect (DRPD)—Automatically switch

between receiving a call either as a fax or telephone call based on the

ring tone for each type of call (This setting is applicable only if you

subscribe to a special network service with your phone company

that defines multiple ring tones for your phone line.)

Answer Silent Receive

You select this option to set the MultiPASS not to ring for an incoming

fax. (This is applicable only in Fax/Tel Mode and Fax Only Mode.) The

default is Silent Receive enabled.

Answer Number of Rings

If you cleared the Silent Receive option, indicating you want the

MultiPASS to ring for incoming fax calls, you specify the number of

times the MultiPASS should ring for the fax call. The MultiPASS will

only ring if you have connected a telephone. The default is 2 rings.

Receive Conditions

For the MultiPASS C635, the Receive Condition is always set to Print

Fax.

Report Print

You can specify whether or not you want a report to print with each fax

reception (Every Transmission), only when there is an error (Only

Errors), or no report (None). The default is None.

Restore Defaults

If you want to restore the options on the Receive Fax panel to the

factory defaults, click the Restore Defaults button.

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Setting Up Advanced Receive Fax Options

You can change the following options by clicking the Advanced button

on the Receive Fax setup panel.

Speed

You can set the transmission speed used to receive faxes. The default is

14,400 bps. The higher the setting, the faster the fax is received. If you

experience problems when receiving faxes, try a lower speed setting.

Error Correction (ECM)

You can select this option to reduce system and line errors when

receiving a fax. With this option selected, the system checks each

incoming fax for lost data. If data has been lost from a portion of a page,

the system receives that portion again after confirming that all data

within that portion can be received successfully. The default is ECM

enabled.

Fax/Telephone Switching Options

You set the options if your Receive mode is Fax/Tel switching.

Listen Time Before Ringing

When a call is received, the MultiPASS checks to see if the call is from a

fax machine or a telephone. If the MultiPASS does not have enough time

to detect the fax tone, it assumes the call is from a telephone. You use

this option to set the appropriate amount of time to allow the

MultiPASS to check for the type of call. The default is 8 seconds.

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Ring Tone

You can set the volume level of the ring tone. The default is Medium.

Ring Time

When your MultiPASS is set to receive both fax and telephone calls, it

rings to inform you of an incoming telephone call. If you do not pick up

the telephone within a certain amount of time, the MultiPASS stops

ringing. You use this option to set the appropriate amount of time the

MultiPASS should ring. The default is 15 seconds.

Default Action If No Answer to Telephone

You set this option to Receive if you want the MultiPASS to handle an

incoming call, detected as a telephone call that is not answered, as an

incoming fax. If no fax is received, the line is then disconnected. When

this option is set to Disconnect, the MultiPASS automatically disconnects

the unanswered call, without trying to receive a fax. The default is

Receive.

Answering Machine Mode Options

You use this option only if you set the Receive mode on the Receive Fax

panel to answering machine mode (AnsMode), and your fax sender may

be using a fax machine that does not emit a send fax signal.

Receive Fax If No Signal

Select this option to have the MultiPASS automatically receive a call as a

fax call if a send fax signal is not detected for the number of seconds you

specify. Clear this option to have the MultiPASS remain in answering

machine mode even if no send fax signal is detected. If no sound is

detected by the MultiPASS (such as the caller speaking to leave a

message), the answering machine disconnects.

Silent Period

Set the number of seconds you want the MultiPASS to check for a send

fax signal. The default is 4 seconds.

Remote Receive

You select this option so that you can receive a fax by pressing an ID

code on the telephone attached to the MultiPASS. If you select this

option, you must assign a remote identification number that signals the

MultiPASS to receive the fax. The default is Remote Receive.

Remote Identification Number

If you enable the Remote Receive option, you assign the identification

number you will use to set the MultiPASS to receive a fax. The default

number is 25.

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DRPD Switch Options

You can select this option if you subscribe to the Distinctive Ring

Pattern Detection (DRPD) service through your phone company. You

then specify each ring pattern you have been assigned, with its associated

action, fax ID, and fax number.

When you select this option, the Receive mode is automatically set to

receive both fax and telephone calls.

Ring Pattern

If you subscribe to DRPD through your phone company, select the ring

pattern assigned to each phone number by your phone company:

Normal (single-ring), Double (double-ring), S-S-L (short-short-long

ring), S-L-S (short-long-short ring), or Other.

Action

If you subscribe to DRPD through your phone company, select the type

of call to be received for each selected ring pattern. Typically, you would

specify telephone calls for one ring pattern and fax calls for the other

ring pattern. However, if necessary, you can specify that a selected ring

pattern switch between receiving telephone and fax calls.

Fax ID

If you subscribe to DRPD through your phone company, enter your

name or company name (or some other fax recipient identification) for

each selected ring pattern. This information is transmitted to the caller’s

fax machine and displayed in the caller’s LCD as verification.

Fax Number

If you subscribe to DRPD through your phone company, enter the

phone number assigned for receiving a call for each ring pattern. This

information is transmitted to the caller’s fax machine and displayed in

the caller’s LCD as verification.

Restore Defaults

If you want to restore the options on the Advanced Receive Fax panel

to the factory defaults, click the Restore Defaults button.

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Setting Up Speed Dial Assignments

To access the Speed Dial panel, click the Speed Dial tab in the MultiPASS

Fax Setup Utility.

On the Speed Dial tab, you can set up fax numbers for speed dialing

with the MultiPASS. You add the fax recipients in the fax Address Book

list, then assign the desired individual to speed dial codes. You can also

set up a group speed dial, by assigning two or more individuals to a

single speed dial assignment.

Maintaining Your Fax Address Book

You can add, change, and delete fax recipients in your fax Address Book.

To add a recipient to the Address Book list, click New. In the Address

Data Entry dialog box, fill in the name and fax number. Then click OK.

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To change a recipient’s name or fax number, click their name in the

Address Book list and then click Edit. In the Address Data Entry dialog

box, change the appropriate information and then click OK.

To remove a recipient from the list, select the recipient in the Address

Book list, and then click Delete.

Entering Fax Numbers

When you enter a fax number, use the numeric characters plus any valid

characters that separate the different segments of the fax number. For

example, you can use 0 through 9, dash (-), or parentheses (). The

following fax/phone characters are valid in the MultiPASS Fax Setup

Utility:

Character

Description

0 to 9 * # +

Dialing digits

Pause

, p

Last Pause

Tone switch-over function

- ( ) Space

Display-only characters. Space cannot be

used at the beginning of a number

Assigning an Individual to a Speed Dial Code

To assign a speed dial code:

1. In the Address Book list box, click on the recipient that you want to

assign to a speed dial code.

2. Select the speed dial code to which you want to assign the recipient,

and click Add.

To remove a speed dial code:

1. In the Speed Dial list box, click on the speed dial assignment that

you want to remove.

2. Click Remove.

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Defining a Group Speed Dial Code

This section provides instructions for assigning two or more recipients

to a speed dial code.

1. On the Speed Dial tab, make sure the desired recipients for your

group are set up as individual speed dial assignments.

2. Select the speed dial code to which you want to assign the group of

recipients, and click Group Dial.

3. In the Group Dial box, enter a name for the group assignment.

4. In the Speed Dial List box, select the first recipient and click Add.

Repeat this procedure until the desired recipients are included in the

Group Members list box.

To remove a member from the group, select the member in the

Group Members list box and click Remove.

•

When all the desired members are listed in the Group Members

list box, click OK to save your group.

•

To close the dialog box without saving your group, click Cancel.

•

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Sending Faxes With

the MultiPASS C635

You can use the MultiPASS C635 to send paper faxes.

You can customize the fax settings of your MultiPASS by changing the

factory default user settings. This might include the date format that

displays on your faxed documents, or how many times the MultiPASS

calls another fax unit if the other party’s line is initially busy. You can

also register one-touch/coded speed dial and group numbers and then

download them to the MultiPASS.

For details on changing setup options, refer to Chapter 3, Using the

MultiPASS Fax Setup Utility.

This chapter describes:

❍ Sending a document

❍ Sending a document to more than one location

❍ Adjusting the quality of your faxes

Sending a Document

The MultiPASS starts sending a document while it is being scanned into

memory. When scanning a multipage document, the unit calls the other

party after the first page is scanned. Once connection is made, the

MultiPASS begins to transmit the information while the remaining pages

are being scanned. This is called Memory Sending.

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Regular Dialing

Feed the

document.

❍ Place the document face down in the Automatic

Document Feeder (ADF). See page 1-14.

❍ The LCD display shows how much of the unit’s memory

is in use, then displays the current resolution, and then

DOCUMENT READY

the message

MEMORY USED 0%

FAX STANDARD

DOCUMENT READY

❍ Change the resolution if necessary. See page 4-13.

Dial the other

party’s fax

number.

❍ Use the numeric buttons to dial the number.

ABC

DEF

MNO

GHI

JKL

WXY

PRS

TUV

TEL=

555 7899

SYMBOLS

OPER

TONE

START/COPY

The MultiPASS begins scanning the

document, and dials the number.

Press START/COPY.

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After a few seconds, the display shows the transaction number for the

fax. This is a unique number the MultiPASS assigns to the document

and uses to identify the document in transaction reports:

TX/RX NO.

SCANNING

CALLING

0001

P.001

11234567899

The MultiPASS continues to show these displays in order while the fax is

being scanned.

After the document is scanned in, the MultiPASS shows these displays

while the fax is being sent:

TX/RX NO.

0001

CANON FAX BACK

11234567899

ECM TX

P.001

When the document has been sent successfully, the display shows these

messages:

TRANSMITTING OK

TX/RX NO. 0001

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The MultiPASS automatically redials if the receiving fax does not answer,

if the line is busy, or if a transmission error occurs. You can specify the

number of times it redials using the Retries option in the Send Fax panel

of the MultiPASS Fax Setup Utility (see “Setting Up Send Fax Options”

in Chapter 3, Using the MultiPASS Fax Setup Utility). If all redial

attempts fail, the MultiPASS beeps intermittently for a few seconds. If

this happens, check the fax number and try sending the fax again.

If the ALARM light is flashing, correct the error described in the LCD

display, and then press STOP. You may need to open the operator panel

to remove the document from the ADF (see page 8-3).

Automatic Dialing

You can send a document using one-touch speed dialing, coded speed

dialing, or group dialing. You must register the one-touch speed dialing

numbers, the coded speed-dialing numbers, and the group dialing

numbers with the MultiPASS Fax Setup Utility before you can send

documents using these automatic dialing methods. See “Setting Up

Speed Dial Assignments” in Chapter 3, Using the MultiPASS Fax Setup

Utility.

Load the

document.

❍ Place the document face down in the ADF.

DOCUMENT READY

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❍ Press the one-touch speed dialing button (1 through 6)

assigned to the number you wish to fax to; the name

assigned to that button is displayed.

Use automatic

dialing.

FUNCTION

CARTRIDGE RESUME

CANON FAX BACK

PRINTER

RESET

❍ Press

CODED DIAL

coded speed dialing code.

and enter the appropriate two-digit

ABC

DEF

CODED DIAL

MNO

GHI

JKL

WXY

PRS

TUV

CCSI/MKT

SYMBOLS

OPER

TONE

❍ If a number is not registered for the button or codes, the

NO TEL #

LCD displays

message. Make sure you pressed

the correct button or entered the correct code and that

the number you want to dial is entered correctly.

STOP

❍ If you make a mistake, press

. Then press the correct

CODED DIAL

one-touch speed dialing button or press

re-enter the code.

and

START/COPY

Press START/COPY.

DIALING

START/COPY

❍ If you do not press

within five seconds, the

MultiPASS starts sending your document automatically.

ALARM

❍ If the

and press

light is flashing for any reason, correct the error

STOP

. You may need to open the operator panel to

remove the document from the ADF (see page 8-3).

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Sending a Document Using Group Dialing

If you frequently send plain paper faxes to the same group of people,

you can use the MultiPASS Fax Setup Utility to assign a “group” of

numbers to a speed dial code. (See “Defining a Group Speed Dial Code”

in Chapter 3, Using the MultiPASS Fax Setup Utility.)

Feed the

document.

❍ Place the document face down in the ADF.

DOCUMENT READY

CODED

❍ Press the one-touch speed dialing button or press

Choose the

group you wish

to send to.

DIAL

and the code under which you registered the group.

02 CANON GROUP

START/COPY

Press START/COPY.

SCANNING

P.001

❍ The MultiPASS starts scanning your document into

memory five seconds after you select the group to

which you will send the fax, even if you do not press

START/COPY

than one group).

(ten seconds if you are sending to more

❍ After scanning the document into memory, the

MultiPASS automatically dials each number in

the group.

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If there is no group registered under the one-touch speed dialing button

or the two-digit code, the LCD displays the NO TEL # message. Make

sure you entered the correct number and that the group has been

registered correctly to a speed dial code. (See “Defining a Group Speed

Dial Code” in Chapter 3, Using the MultiPASS Fax Setup Utility.)

If you make a mistake when dialing, press STOP. You can then try again.

Redialing

Manual

To start dialing again, just press REDIAL. The MultiPASS redials the

previous number you dialed with the numeric buttons. Make sure the

document is in the ADF.

Automatic

The MultiPASS automatically redials if the first attempt at sending fails

(for example, if the line is busy). The unit redials twice, and the time

between redials is two minutes. (These are the default settings.) The

LCD displays AUTO REDIAL and the transaction number while the

MultiPASS is redialing.

AUTO REDIAL

TX/RX NO.

XXXX

If the MultiPASS fails to make a connection after the last redial, it

beeps. The LCD displays BUSY/NO SIGNAL; try sending again later.

BUSY/NO SIGNAL

You can change the number of redials (retries) and the time between

redials. The redialing options are set in the Send Fax panel of the

MultiPASS Fax Setup Utility; see “Setting Up Send Fax Options” in

Chapter 3, Using the MultiPASS Fax Setup Utility.

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To Cancel Automatic Redialing

STOP

To cancel automatic redialing, press the

button. However, you

AUTO REDIAL

cannot cancel redialing while the LCD displays

(the unit is

waiting to redial). In this case, wait until dialing begins and then press

STOP

to cancel redialing. The MultiPASS asks you to confirm:

YES = (*)

NO = (#)

To cancel the redialing, press . The MultiPASS beeps and the LCD

displays:

TX/RX

CANCELLED

TX/RX NO.

XXXX

The unit then prints an error report:

PRINTING REPORT

Resending a Fax After an Error

If you get an error while sending a fax from memory, the MultiPASS can

resend it to the same destination without having to rescan it. To do this,

the On Error Resend option must be set in the Advanced: Send Fax

panel of the MultiPASS Fax Setup Utility. See “Setting Up Advanced Fax

Send Options” in Chapter 3, Using the MultiPASS Fax Setup Utility for

details.

You can also set how much of the fax is sent again:

❍ The entire document (All Pages)

❍ The first page of the document, the page on which the error

occurred, and all following pages (Error & First Pages)

❍ The page on which the error occurred and all pages following the

error (Error Pages)

The fax is erased from memory after it is successfully sent or after the

resending fails.

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Manual Sending

If you would like to speak with the other party before sending a fax to

them, you may do so; this is called manual sending. To use manual

sending, you must have a telephone connected to the MultiPASS.

Feed the

document.

❍ Place the document face down in the ADF.

DOCUMENT READY

ABC

DEF

Pick up the

telephone and

dial the other

party’s fax

MNO

GHI

JKL

WXY

TEL=

4567899

PRS

TUV

SYMBOLS

OPER

number.

TONE

❍ You can use regular dialing or any of the automatic

dialing methods.

Converse with the

other party.

❍ If a person answers, you can converse normally. When

you are ready to send the fax, ask them to press the start

START/COPY

button on their fax machine. Then press

your unit and hang up the telephone.

START/COPY

Faxing starts.

START/COPY

❍ Be sure to press

will disconnect the call.

before you hang up, or you

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Cancel Sending

To stop sending before a fax is complete, follow these steps:

Press STOP.

❍ If you are sending manually, the transmission is cancelled

immediately.

❍ If you are sending from memory, the LCD displays:

STOP

YES = (*)

NO = (#)

❍ Press to cancel or press # to continue the transmission.

Press

or #.

TX/RX CANCELLED

Transmission continues.

If you press STOP while the document is being scanned, you may need

to open the operator panel to remove the document (see page 8-3).

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Sending a Document to More Than One

Location (Sequential Broadcasting)

Sequential broadcasting sends one document to more than one location.

You can send to a total of 57 destinations as follows:

One-touch speed dialing

Coded speed dialing

Regular dialing (numeric

buttons dialing)

= up to 6 destinations

= up to 50 destinations

= 1 destination only

You can enter the one-touch and coded speed dialing numbers in any

order. You simply press the one-touch speed dialing button, or press

CODED DIAL followed by the two-digit code.

You can also include one destination using regular dialing. This must be

the last number you enter because you must press START/COPY after

entering the number.

If you often send to the same group of destinations, use group dialing

(see “Defining a Group Speed Dial Code” in Chapter 3, Setting Up the

MultiPASS Fax Setup Utility).

Transmitting the Document

❍ Place the document face down in the ADF.

Feed the

document.

DOCUMENT READY

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ABC

DEF

Dial the other

party’s number.

MNO

GHI

JKL

WXY

TEL=

4567899

PRS

TUV

SYMBOLS

OPER

TONE

❍ Simply enter the numbers one after the other:

press the desired one-touch speed dialing button

CODED DIAL

or press

followed by the two-digit code.

❍ If you are sending to group dialing destinations, use the

CODED DIAL

one-touch speed dialing buttons and the

button (along with the two-digit codes) to enter the

groups.

❍ You must press the second speed dialing number within

five seconds of pressing the first one. Each subsequent

speed dialing number must be entered within ten seconds

of the preceding one.

❍ You can enter only one number directly from the numeric

keypad using regular dialing. This must be the last

number you enter.

START/COPY

Press

START/COPY.

❍ The MultiPASS scans the entire document into memory

and begins sending.

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The MultiPASS begins the operation approximately ten seconds after you

press the last button (five seconds if you press only one button) even if

you do not press START/COPY.

The MultiPASS dials the destinations in numerical order starting with the

coded dial numbers, then the one-touch numbers, and finally the regular-

dial number (regardless of the order in which you entered the numbers).

To cancel a transmission, press STOP during the dialing or transmission.

All subsequent transmissions in the sequence are cancelled. (You may

need to open the operator panel to remove the document; see page 8-3.)

If the memory becomes full while scanning your document, the LCD

displays

. (You may need to open the operator panel

MEMORY FULL

to remove the document; see page 8-3.) You can split the document into

two or three different jobs, or you can try sending the document to one

location at a time.

Adjusting the Quality of Your Faxes

Canon’s Ultra High Quality (UHQ™) imaging technology enables you

to send faxes that have a print quality very close to that of the original

document. The MultiPASS also allows you to adjust the resolution and

contrast it uses in sending faxes to best suit your particular document.

Setting the Resolution

Resolution is a measure of the fineness or clarity of a printout and is

usually expressed in horizontal and vertical dots per inch (dpi). Low

resolutions may cause text and graphics to have a jagged appearance,

while higher resolutions provide smoother curves and lines, crisp text

and graphics, and a better match to traditional typeface designs.

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The MultiPASS has three resolution settings. You use the B&W FAX/COPY

button to set the resolution for faxing documents.

❍ FAX STANDARD

Fax standard resolution (203 × 98 dpi) is adequate for most text

documents.

❍ FAX FINE

Fax fine resolution (203 × 196 dpi) is suited for documents with fine

print (smaller than the print in this sentence).

❍ FAX PHOTO

Fax photo resolution (203 × 196 dpi, with halftones) is for

documents that contain photographs. With this setting, areas of the

document that contain photos are automatically scanned with 64

levels of gray, rather than just two (black and white) which it uses

otherwise. This gives a much better reproduction of the photos,

though transmission time is longer.

B&W FAX/COPY

ABC

DEF

MNO

GHI

JKL

FUNCTION

CARTRIDGE RESUME

WXY

RESOLUTION

PRS

TUV

REDIAL/PAUSE

COLOR COPY B&W FAX/COPY

ALARM

STOP

PRINTER

RESET

CODED DIAL

SYMBOLS

OPER

START/COPY

TONE

The

button is used only for making color copies; it is

COLOR COPY

inoperative when sending faxes.

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Press the

B&W FAX/COPY

button.

❍ The LCD shows the current resolution.

B&W FAX/COPY

FAX STANDARD

Press the

B&W FAX/COPY

button again.

B&W FAX/COPY

once or twice more to display the

resolution you want (FAX STANDARD, FAX FINE, or

FAX PHOTO).

❍ Press

B&W FAX/COPY

FAX STANDARD

B&W FAX/COPY

FAX FINE

B&W FAX/COPY

FAX PHOTO

❍ After about five seconds, the LCD returns to Standby

mode.

08/11/99 FaxTel

Setting the Contrast

Contrast is the difference in brightness between the lightest and

darkest parts of a printed document. You can adjust the contrast the

MultiPASS uses for sending faxes (Darker, Standard, or Lighter) through

the Advanced Send Fax panel in the MultiPASS Fax Setup Utility. (See

“Setting Up Advanced Fax Send Options” in Chapter 3, Using the

MultiPASS Fax Setup Utility for details.) Standard is the default, and is

adequate for most documents. To darken a light original, choose Darker;

to lighten a dark original, choose Lighter.

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Receiving Faxes

The MultiPASS has four Receive Modes:

❍ Fax Only Mode

❍ Fax/Tel Mode

❍ Manual Mode

❍ Answer Machine Mode

You set the Receive Mode during the MultiPASS installation procedure.

(See your Quick Start Guide for details.)

You can change the Receive Mode and the Receive Fax options through

the MultiPASS Fax Setup Utility. See “Setting Up Receive Fax Options” in

Chapter 3, Using the MultiPASS Fax Setup Utility, for details.

Receiving Documents

During reception of a fax:

❍ If the unit runs out of paper or if the BJ cartridge runs out of ink,

the MultiPASS receives the remainder of the document in memory.

❍ To stop receiving before the document is complete, press STOP.

Then press to cancel reception.

❍ If the ALARM light is flashing for any reason, correct the error and

then press STOP. If necessary, see Chapter 8, Troubleshooting.

❍ If an error occurs, the MultiPASS beeps intermittently for a few

seconds. If this happens, contact the other party and have them

resend the document.

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Receiving Documents Automatically—Fax Only Mode

When you set up the MultiPASS for a dedicated fax line, the unit is

prepared to automatically receive a document whenever a call comes

over the fax line. If a voice call comes in, the caller will hear the fax tone.

Receiving Both Documents and Telephone Calls

Automatically—Fax/Tel Mode

In Fax/Tel Mode, the MultiPASS monitors all incoming calls over the

telephone line. When the MultiPASS receives an incoming call, it checks

to see if the call is from another fax machine trying to send a document

or from someone wanting to talk to you. You must have a telephone

connected to the MultiPASS to use this mode.

How Fax/Tel Mode Works

In Fax/Tel Mode, a telephone attached to the MultiPASS will not ring

when it receives a call from another fax machine that is trying to send a

document. This is so that you are not disturbed when your MultiPASS

is communicating with another fax machine. The unit automatically

receives the document.

If the call is from a person, the MultiPASS rings to alert you to pick up

the phone. You must pick up the telephone connected to the MultiPASS.

If you do not pick up the telephone connected to the MultiPASS within

15 seconds (set by the Ring Time option in the MultiPASS Fax Setup

Utility), the unit stops ringing. It checks again to make sure the call is

not from a fax machine and then hangs up.

The MultiPASS does not recognize an extension telephone connected to

another phone jack (that is, not connected to the MultiPASS).

If a call comes in and you pick up an extension phone, the telephone

connected to the MultiPASS will continue to ring for 15 seconds, check

for a fax, and then hang up.

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Receiving Documents Manually—Manual Mode

You will want to set your MultiPASS to receive documents manually

when you want to personally check each incoming call to see if it is from

a fax or from a person. You must have a telephone attached to the

MultiPASS.

When the telephone attached to the MultiPASS rings, pick up the

telephone.

❍ If you hear a person’s voice, start your conversation. If the caller

wants to send a document after talking to you, confirm that the

document is loaded and request that the caller press the START

button. Wait on the line until you hear a slow beep or silence

(depending on the sending fax unit), then press START/COPY to

receive the document.

❍ If you hear a slow beep or silence, another fax is trying to send you a

document. Press START/COPY.

START/COPY

Your MultiPASS begins receiving the document.

❍ Hang up the telephone after the MultiPASS displays RECEIVE. If you

don’t hang up, the MultiPASS beeps intermittently for a few seconds

after you receive the document. To disable the beeping, turn off the

Off Hook Alarm option on the Advanced Send Fax panel. For

details, see “Setting Up Advanced Send Fax Options” in Chapter 3,

Using the MultiPASS Fax Setup Utility.

Using the Telephone for Remote Reception of a Fax

If you pick up the handset of the telephone connected to the MultiPASS

and you hear a fax tone, you can start receiving the document manually

by entering a two-digit ID code from the phone. This is particularly

convenient if you are using a cordless phone and you answer the phone

away from the MultiPASS.

To use this feature, the telephone must be plugged into the telephone

jack of the MultiPASS (see your Quick Start Guide for details). The

Remote Receive option must be enabled on the Advanced Receive Fax

panel. (The default is enabled.) For details, see “Setting Up Advanced

Receive Fax Options” in Chapter 3, Using the MultiPASS Fax Setup

Utility.

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Use the telephone to receive manual calls as follows:

1. When you answer a call and hear a long beep or silence, a fax is

being sent.

2. Enter the two-digit ID code on your telephone (the default code is

25). Wait for five seconds, then hang up. The MultiPASS then begins

receiving the document.

If you have an answering machine connected to your MultiPASS and

you can control your answering machine from a remote telephone, make

sure the security code for this function is different than the two-digit ID

code described above. You change the two-digit ID code used by the

MultiPASS to make it distinct from the answering machine’s security

code. See “Setting Up Advanced Receive Fax Options” in Chapter 3,

Using the MultiPASS Fax Setup Utility.

Using an Answering Machine—Ans. Machine Mode

Connecting an answering machine to the MultiPASS allows you to

receive faxes and phone messages while you are out of the office.

In Answer Machine Mode, the MultiPASS allows the answering machine

to answer incoming calls, then listens for a fax tone or for four seconds

of silence (also an indication that a fax is coming in), and automatically

receives the fax if it detects the tone or a four-second silence. (Four

seconds is the default; you can change this value.)

Canon does not recommend using an “answering service” (like those

offered by local telephone companies that provide voice mail) on the

telephone line you are connecting to the MultiPASS. If you do subscribe

to an answering service, you may want to dedicate a separate line for fax

communication only and connect that line to the MultiPASS. Or, you

can see if your telephone company offers a Distinctive Ring Pattern

(DRP) service (see “Using the Distinctive Ring Pattern Detection

(DRPD) Feature” later in this chapter).

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Using the MultiPASS With an Answering Machine

Follow these guidelines when using the MultiPASS with an answering

machine:

❍ Set the answering machine to answer on the first or second ring.

❍ If the MultiPASS runs out of paper or ink in Answer Machine Mode,

it receives all faxes into its memory. The faxes then print

automatically when you add paper or replace the BJ cartridge.

❍ When recording the outgoing message on the answering machine:

The entire message must be no more than 15 seconds long.

•

In the message, tell your callers how to send a fax. For example:

•

“Hello. I can’t answer the phone right now, but please leave a

message after the beep. I’ll return your call as soon as possible. If

you would like to send a fax, press the start button on your fax

machine after you leave your message. Thank you.”

Printing Documents Received in Memory

If one of the following errors occurs while the MultiPASS is receiving

a document, the unit stores the document in memory:

❍ BJ cartridge runs out of ink

❍ BJ cartridge is not installed

❍ Sheet feeder runs out of paper

❍ Paper jam occurs

The MultiPASS can store up to 42 letter-size pages (based on the CCITT

No. 1 chart) or 20 separate documents.

The LCD display shows REC’D IN MEMORY alternating with the error

message when the memory contains documents. The MultiPASS will

automatically print the contents of memory when you correct the

problem and press the STOP button.

After printing the document(s) stored in memory, the MultiPASS erases

the document(s) from memory.

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Receiving While Copying, Printing,

or Registering

Because the MultiPASS supports multitasking, you can receive a

document or a phone call while you are:

❍ Making a copy

❍ Printing a document

❍ Entering information

If you are making copies or printing a document and the MultiPASS

receives a fax, it stores the document in its memory. It then prints the

document as soon as you finish making copies or printing. If you are

entering information into the LCD menu system and the MultiPASS

receives a fax, it prints the document immediately (it does not store

the document in memory).

Printing a Received Fax Stored In Memory

When a document is stored in its memory, the MultiPASS displays the

message REC’D IN FILE and alternately flashes the date.

To print a fax that is stored in the MultiPASS’s memory, follow these

steps:

FUNCTION

On the MultiPASS,

FUNCTION

press the

FUNCTION key.

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Press < or > on

the one-touch

speed dialing

keypad.

FILE PRINT

START/COPY

The MultiPASS begins printing the

document.

Press START/COPY.

Once the MultiPASS prints a fax, it erases the fax from its memory.

Using the Distinctive Ring Pattern Detection

(DRPD) Feature

Some phone companies offer a distinctive ring pattern (DRP) service

whereby they assign two or more telephone numbers with distinctive

ring patterns to a single telephone line. If your phone company offers

such a service, you can have both a fax number(s) and a telephone

number(s) for your MultiPASS using only one telephone line.

Your MultiPASS will automatically detect incoming calls. Based on the

distinctive ring pattern, the MultiPASS knows if the call is from a fax

machine trying to send a document or from a telephone trying to make

a voice call.

Use the information in this section to set up the MultiPASS for use with

a DRP service. For more details on the DRP service, contact your local

telephone company. (Your telephone company may have a different

name for this service. Also, this service may not be offered in all areas.)

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Types of Ring Patterns

Your telephone company will assign a distinctive ring pattern to each

number when you order the DRP service. The setting you make in the

MultiPASS must match the setting assigned by the telephone company.

You can set the MultiPASS for the following ring patterns:

❍ Normal ring—Ring type of normal telephone line

(Recommended for voice calls)

❍ Double ring—Two short rings at regular intervals

(Recommended for fax calls)

❍ Triple ring—Short-short-long at regular intervals

❍ Triple ring—Short-long-short at regular intervals

❍ Other ring type—Patterns other than those described above

You set the DRPD Switch Options in the Advanced: Receive Fax dialog

box (see “Setting Up Advanced Receive Fax Options” in Chapter 3, Using

the MultiPASS Fax Setup Utility for details).

You must set all DRPD ring numbers in the MultiPASS. You select the

ring pattern and then specify whether the pattern is for telephone calls,

faxes, or both (fax/tel switching). See the next section for details.

How DRPD Responds to Calls

When there is an incoming call, the MultiPASS checks the incoming

ring pattern and determines the type of pattern being received. The

MultiPASS may require up to 10 seconds to determine the pattern type.

During this time, any telephone device connected to the MultiPASS will

not ring. After the pattern is detected, the MultiPASS reacts according to

how you registered the setting.

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Incoming Call

From Fax

Incoming Call

From Telephone

Your Setting

Fax

Receives the fax document Answers as a fax

without ringing.

machine.

Tel

Rings to alert you to pick

up the telephone. Press

Rings to alert you to pick

up the telephone and

START/COPY to receive the take the call.

fax (Manual Mode).

Fax/Tel

Switches to receive mode

Rings to alert you to pick

for fax transmission signals up the telephone and

and does not ring.

take the call.

Communicating Using the Distinctive Ring Pattern

Detection (DRPD) Feature

Using the MultiPASS with a DRP service is almost the same as using it

with a normal telephone line.

When you turn on DRPD, the Receive Mode defaults to Fax/Tel Mode.

(You cannot change this Receive Mode.)

When someone calls using the number assigned for telephone

communication, the MultiPASS rings in the pattern you registered

for telephone calls. When you hear this pattern, simply pick up the

telephone connected to the MultiPASS and talk. If you do not pick up

the telephone, the MultiPASS continues to ring until the other party

hangs up.

When someone sends a fax using the number assigned for fax

communication, the MultiPASS does not ring. It receives the

document automatically.

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Scanning With the

MultiPASS C635

You can use the MultiPASS to scan individual documents or groups of

documents and save them as image files.

Typically, when you scan a document, you first scan a preview of the

document. The preview image allows you to review the results of your

scanned document and make any necessary adjustments (for example,

to size, tint, and so on). When you are satisfied with the results, you then

perform the final scan of the document.

This chapter describes:

❍ Launching Scan T a stic

❍ Exploring the Scan T a stic Window

❍ E n hancing images with Scan T a stic

❍ Using the advanced functions of Scan T a stic

❍ Using Scan T a stic as a Plug-In

❍ T r oubleshooting

Launching ScanTastic

You can use ScanTastic scanning software on its own or as a plug-in in

applications that support the Adobe^®Photoshop^®Plug-in standard.

To use ScanTastic to perform scans on its own:

❍ Choose ScanTastic Central from the Apple menu, or

❍ Double-click the ScanTastic Central icon in the MultiPASS Desktop

Manager folder on your hard drive.

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To use ScanTastic as a plug-in in PhotoDeluxe , Photoshop, Adobe

PageMaker , Corel PhotoPaint™, or TextBridge Pro:

❍ Insert the Canon Creative for Your Mac CD and double-click the

MultiPASS C635 icon. Then double-click on the Plug-In Setup

button. The ScanTastic application file will be copied into the

appropriate Plug-Ins folder located in your application’s folder.

For more information, about using ScanTastic as a plug-in, see

“Using ScanTastic as a Plug-In” later in this chapter.

If your MultiPASS is not communicating with the computer properly, a

warning message asks you to double-check your cable connection.

Check your USB-to-Parallel cable connection to the MultiPASS, then try

launching ScanTastic again.

Exploring the ScanTastic Window

Once launched, the ScanTastic window looks like this:

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Using the Device Panel

ScanTastic features a unique panel to help you select the best hardware

and software enhancement settings for your image. This panel is based

on the resolution capabilities of the MultiPASS or other device on which

you are outputting your scanned image.

C635

COLOR/BEST

GRAYSCALE/

NORMAL

IMAGESETTER

FAX/MODEM

MONITOR

C635

COLOR/NORMAL

To select a device or print mode in ScanTastic, click its icon.

The icons in the Device Panel represent the following devices and print

modes:

❍ Monitor–72 dpi: Best for images destined for display on your

computer screen.

❍ C635–Color/Best: For scanned images that will be printed in Best

resolution mode, in Full Color, with your MultiPASS C635 printer

driver.

❍ C635–Color/Normal: For scanned images that will be printed in

Normal resolution mode, in Full Color, with your MultiPASS C635

printer driver.

❍ C635–Grayscale/Normal: For scanned images that will be printed in

Normal resolution mode, in Grayscale, with your MultiPASS C635

printer driver.

❍ Computer’s FaxModem–216 dpi: Best for scanned documents you

wish to send via a fax modem.

❍ Imagesetter: High resolution film output device such as a

Linotronic .

To change the settings in the Device Panel, see “Customizing the Device

Panel” later in this chapter. To set the resolution manually, see “Setting

Resolution Manually” on the next page.

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How ScanTastic Calculates Resolution

ScanTastic will generate a different resolution based on your selection of

Output Device and Image Type. When you choose Line Art, ScanTastic

uses the number in the Res field. When you choose Color or Grayscale,

ScanTastic uses a resolution most appropriate to the halftone capability

of your Output Device.

Because halftone cells inherently limit the perceived resolution of a

scanned image, there is no reason to scan an image at a higher than 1.5

times the line screen frequency of your final output. Keep in mind that

the higher resolution scan you acquire, the more memory, disk space

and processing time will be required to work with the scan.

The Monitor icon in the left most position of the panel behaves

somewhat differently than the others in the group. This icon has no

halftone calculation. This means it will always use the value supplied in

the Res field for reference.

Setting Resolution Manually

To provide the most flexible scanning environment, you can override the

device panel setting and choose your own resolution.

1. Click the check box next to the label Manual.

2. Slide the handle to the left to lower the resolution or to the right to

increase the resolution.

The number above the slider indicates the resolution you have set. You

can also enter a number by typing directly into the field.

The available resolution is tied to the value in the Scale field. Always

scale the image, as described in the following section, before changing

the resolution.

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Picking an Image Type

First you need to select the type of image you are scanning. Click the

appropriate icon located next to the Image Type:

LINE ART GRAY COLOR

❍ Line Art: To scan text documents, black and white line art, or

continuous-tone photos. It is important that you select this

option if scanning documents for use with TextBridge Pro.

❍ Gray: To scan continuous-tone black and white images.

❍ Color: To scan continuous-tone color images.

Scaling the Image

To enlarge or reduce the image during the scanning process, enter a

number (percentage) into the Scale field or move the scale slider left or

right.

The acceptable scale range is shown to the left of the percentage field.

The Width and Height fields show you what size the image will be when

the selected scaling factor is applied. You can also enter a desired output

size in either Width or Height and the scale will adjust automatically.

The amount that you can scale an image is dependent upon the

resolution or output device you have chosen. In general, you will be able

to enlarge color or gray images more than line art because higher

resolution is required to render line art accurately.

For best results you should scale the image in ScanTastic rather than in

another program. Scaling the image (particularly enlarging) after

scanning can degrade image quality.

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The measurements of the area that you have selected are indicated at the

bottom of the Preview window. The scaled selection measurements are

indicated on the ScanTastic Control panel. You can refer to these

numbers while selecting an area to scan.

Changing the Unit of Measure

You can use the Units pop-up menu to change the units of measure

used to display images.

Select Inches, Picas, Points, Centimeters, Millimeters, or Pixels.

Previewing the Image

To preview an image, place a document in the Automatic Document

Feeder (ADF) and click the Prescan button. The image appears in the

Preview window:

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Selecting or Cropping an Area to Scan

To select an area, click the Selection Tool icon in the upper left corner of

the Output Device section of the ScanTastic window.

❍ Click and drag a rectangle inside the preview zone to surround the

area of the image you wish to scan.

To alter the selection, move the pointer to the edge or center of the

selection rectangle, then click and drag to adjust the boundaries.

As you move the pointer to the edges or corners of the rectangle, it

changes shape to indicate the direction in which you can drag.

The hand icon indicates that you can drag the existing selection

rectangle to another portion of the preview image.

❍ To select the entire scannable area, press Command+A (select All).

To cancel a selection, press Command+D (Deselect).

❍ Another method of selecting an area to scan is to type width and

height dimensions in the edit fields at the bottom of the Preview

window. Once you have entered the dimensions, you can reposition

the box by hand, if necessary.

Zooming In On a Selected Area

To enlarge a section of the pre-scan image for viewing, click the Zoom

Tool just beneath the Selection tool. Then click & drag across the region

you want to see enlarged.

The selected area is re-scanned and enlarged in the Preview window.

Make sure the document is inserted in the ADF.

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To return to a normal preview screen size, re-insert the document in the

ADF and click the Prescan button again.

Tip: Double-clicking with the Hand tool while the image is selected will

automatically zoom that selection.

Scanning and Saving the Final Image

1. Once you have selected an area to scan and adjusted the ScanTastic

settings to your liking, put the document back in the ADF and then

press the Scan button.

Within moments the final image will appear. You may then further

enhance, print, or save the image. You can also convert the image to

text using the Optical Character Recognition (OCR) program,

TextBridge^®Pro. (At this time, TextBridge Pro will only OCR an

image that is scanned in as Line Art.)

You are prompted for the location where you want to save your

image.

2. Click the Save button to save the image, or select one of the other

options as follows.

Cancel: Discard all scanning in this session.

•

OCR: Launches a TextBridge Pro dialog so that you can save the

•

scanned image as text. For instructions on converting the image

to text, consult your TextBridge Pro documentation. The OCR

button is only available if you have TextBridge Pro installed.

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Scan More: Continue the scanning session.

•

Print: Sends all the scanned images to the currently selected

printer without saving the files.

3. Choose a location and name for the file and click the button for the

desired file format.

You may want to create a new folder in which to place your

•

images. Click the New button on the right of the dialog and

name the new folder as desired.

Enhancing Images With ScanTastic

One of the key features of ScanTastic is the ability to apply

enhancements to both prescan and final images.

Working with the Prescan allows you to quickly and easily observe

changes in the appearance and quality of your image before doing the

final scan.

❍ To view the Enhancement Panel, click the Enhance check box in the

Control Panel. You see this screen:

Image enhancements are saved along with the output device setting and

can be applied to future scans. (Refer to page 6-20 for instructions on

how to save changed settings and refer to page 6-26 for instructions

on how to rebuild the settings.)

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Performing in Hardware

Selecting the Perform in Hardware check box allows the enhancement

to be performed in the MultiPASS hardware rather than in the

ScanTastic software.

You must click the Review button each time you make a change to an

enhancement to see its effect.

The chief advantage of performing the enhancement in hardware is to

achieve the best possible results from the MultiPASS.

If the Perform in Hardware check box is selectable, you can perform

this function in the MultiPASS hardware; if it is not selectable, you need

to perform the function in the software.

Using Manual Balance

The Manual Balance function allows you to set the color points yourself.

This gives you precise control over the image balance, either by choosing

a color from the preview or selecting a color from the standard color

wheel.

❍ To choose a color from the preview image, click on the eye dropper

tool that indicates the balance point you wish to select. There are

three tools from which to choose.

The eye dropper on the right sets the black point, the center dropper is

for mid-tones, and the left most eye dropper controls the highlight areas.

Use these tools to pick an area in the preview that best represents the

darkest and lightest points.

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There may be times that you wish to “blow out” or “plug” a portion of

the image for effect. An example of this would be a photograph of a

piece of jewelry that contains bright reflections. These reflections are

referred to as “spectral highlights” and are usually brighter than any

other portion of the image.

❍ Click the Hilite Eye Dropper and then click on a part of the image

that is supposed to be pure white to extend the contrast of the image

to the desired level.

❍ Click the Shadow Eye Dropper to set the darkest point of the image

in the same manner as above.

❍ Click the Mid-Tone Eye Dropper on an area of the image that is as

close to neutral gray as possible.

If you make a mistake with these tools, simply repeat the process

until you are satisfied with the results.

❍ Click the Reset button to undo your changes.

❍ To manually set the balance points, click in the color boxes beneath

the eye dropper.

The standard Color Wheel appears.

❍ Click and drag around the wheel to set the desired hue and

saturation and slide the scroll bar to set the appropriate brightness.

Repeat the above procedure to manually set the mid-tone and black

points.

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Adjusting Brightness and Contrast

The Brightness and Contrast sliders allow you to adjust the brightness

and contrast of your image.

❍ Alter the image Brightness and Contrast by clicking on the slider

handles and dragging them to the left or right. The numeric values

reflect the position of the slider.

Sharpening or Softening Images

Sharpness and softness can be adjusted with the third Enhancement

icon.

❍ Alter the image Sharpness by clicking on the slider handles and

dragging them to the left or right. The numeric values reflect the

position of the slider.

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Using the Spectral Equalizer

The Spectral Equalizer is used to increase or decrease the saturation of

specific color ranges in the active image. It works on the same principle

as a graphic equalizer on your home stereo.

Each of the 13 points allow you to enhance a particular range of color.

Dragging a selection point up or down will saturate or neutralize (make

gray) the particular color range under the point.

❍ To remove all color from the image, press the Neutralize button.

❍ To return to the default, click the Normalize button.

❍ To completely saturate the image, click the Saturate button.

ScanTastic allows you to easily locate a color range in the equalizer by

simply moving the pointer over a specific area of your image and

clicking while you press the Option key on your keyboard.

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A black line will appear on the equalizer corresponding to the area

under the pointer. In this way you can tell exactly where to make your

adjustments.

Setting Tone Curves

ScanTastic provides you with a method of fine-tuning your image with

tone curve settings. These curves operate on the red, green, blue and

master channels of your image. This provides a method of custom image

enhancement.

❍ To work with an individual color channel, click in the box of the

desired color.

When the Image Type is set to Gray, only changes made to the Master

channel have any effect.

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Now examine the components of a grayscale tone curve:

LIGHTER

DARKER

SHADOWS

HIGHLIGHTS

Curve Value

Highlights

Mid-tones

Shadows

Description

Lightest portion of the image

Part of the image between dark and light tones

Darkest portion of the image

As you drag the handles of the curve, you will see the values in the

associated fields change.

You can also type the numbers by clicking in the field you wish to

modify.

Acceptable values range from 0 (maximum darkness) to 100 (maximum

lightness) for each handle.

❍ To locate a color range in the tone curve, move the pointer over the

specific area of your image and click while holding down the Option

key.

A line will appear on the tone curve corresponding to the area under

the pointer. In this way you can tell exactly where to make your

adjustments.

Changes made to the Master (gray) Tone Curve will automatically

modify the red, green, and blue channels.

Tone curves can be used to shift the overall color, brightness, and

contrast of a given scan in any direction.

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Consider the following example: You may wish to enhance an image

which has lost detail in the shadow areas due to excessive darkness.

By raising the lower portion of the Master curve, you affect the shadow

portion of the image without touching the mid-range or highlights.

It’s a good idea to experiment with these curves to gain the necessary

experience to use them effectively.

Changing Gamma Curve Values

Another method of adjusting the tone curves is to use the Gamma Bar.

HIGHLIGHTS

3/4 TONES

MID-TONES

1/4 TONES

SHADOWS

❍ Click and drag within the Gamma Bar, located above the numerical

values.

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❍ As you move right and left, the gamma increases or decreases in

value. The tone curve is automatically modified as you adjust the

gamma.

❍ As you drag, a gamma value will appear in the upper left corner of

the tone curve. With each modification of the tone curve or gamma,

the adjusted representation of your image will be updated to reflect

the changes.

Resetting the Tone Curve

To reset a tone curve, select a curve and click the Reset button.

Adjusting the Tint

The Tint Adjustment tool allows you to adjust the color cast of your

image in much the same way you would adjust the color on a television

set.

❍ Drag the sliders to the left to decrease or the right to increase the

Red, Green, or Blue tint of your image. The numeric values to the

right reflect the position of the slider.

Using Auto Balance

The Auto Balance function alters the tonal balance of the image by

stretching the contrast, or dynamic range, of each color channel between

the whitest and blackest point of your image or selected area. Because all

scanners compress image data, images have less dynamic range between

light and dark (blacks are not as black as they should be and whites are

not so white). The auto balance function attempts to adjust the contrast

of the image to its best potential.

The automatic functions are:

❍ The Entire Image button is designed to balance the image based on

the entire visible preview. This is a very rapid method for image

balance.

❍ The Current Selection button bases the balance factor for the entire

image on the area you have selected with the Selection Rectangle.

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If you select too small an area, ScanTastic may not have enough data to

accurately adjust the image balance.

Using the Advanced Functions of ScanTastic

Customizing the Device Panel

The Device panel is one of the most important interface elements of

ScanTastic. It is designed to allow the easiest possible method for

choosing the proper scan resolution and enhancements for the given

output quality desired. The three C635 device settings are pre-set to

obtain the best results for scans to be printed in different resolution and

color modes on the MultiPASS C635.

To customize the descriptions in the device panel, first click the icon you

wish to customize. Simply click in the fields above the icons and edit the

information they contain.

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Output Device: The name of the printer, printer setting, or other output

device where the scan is destined.

Res: The resolution (or dpi) equivalent to the selected print mode. For

your monitor or fax/modem, see your owner’s manual for this

specification if unknown.

ScanTastic will generate a different resolution based on your selection of

Image Type. When choosing Line Art, the number in the Res field will

be used. When Color or Grayscale are chosen, ScanTastic will choose a

resolution most appropriate to the halftone capability of your output

device.

Because halftone cells inherently limit the perceived resolution of a

scanned image, there is no reason to scan an image at a resolution

higher than 1.5 times the line screen frequency of your final output.

Keep in mind that the higher resolution scan you acquire, the more

memory, disk space, and processing time will be required to work with

the scan.

ScanTastic calculates its halftone resolution by extrapolating a figure

based on the Res field. The basic halftone capabilities of the device are

then multiplied by 1.5 to set the resolution.

The Monitor icon in the left most position of the panel behaves

somewhat differently than the others in the group. This icon has no

halftone calculation. This means it will always use the value supplied in

the Res field for reference.

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Remember, each setting in the Enhancement panel is associated with a

given output device icon and can be used to create a custom setup for a

variety of output devices.

To save Output Device settings:

ScanTastic allows you to save settings attached to each icon. This means

you can customize six different settings. For information on restoring

Output Device settings to factory defaults, see “Rebuilding ScanTastic

Preferences” later in this chapter.

1. To save settings for an individual icon, press and hold the Option

key while clicking an icon.

2. This displays a pop-up menu that allows you to save and load

settings for the selected icon.

Automatic Batch Scanning

1. Choose ScanTastic from the Apple menu or double-click the

ScanTastic icon.

2. Indicate letter size (8.5 × 11 inch) paper by leaving the Force Letter

check box selected. If you are using legal size paper, deselect the

Force Letter check box.

3. Place a stack of images (preferably the same size and paper weight)

in the feeder.

4. Take one of the following actions:

To begin scanning full sheets, click Scan.

•

If you need to make adjustments to the scan controls before

using the ADF, click the Prescan button.

•

The feeder will pull in the first page and the image will fill the

preview zone.

5. Select the image area and alter settings as needed.

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When acquiring a batch, all settings—including the size of the area

chosen with the selection tool—are applied to each of the images in the

session.

6. Once adjustments are made, remember to place the sheet just

previewed back into the document feeder and click Scan.

You are notified when the document feeder is empty.

7. Insert more pages and click the Add Paper button or click the Done

button to end the scanning session.

You are prompted for the destination of the scan.

8. Select one of the following options:

Cancel: Discard all scanning in this session.

•

OCR: Launches TextBridge Pro with the images you scanned.

•

For instructions on how to convert the images to text, consult

your TextBridge Pro documentation. Please note that OCR is

only available if you have TextBridge Pro software installed.

Scan More: Continue the scanning session.

•

Print: Sends all the scanned images to the MultiPASS

without saving the files.

•

Save: Allows you to save the images.

•

9. If you are saving the images, choose a location and name for the file

and click the appropriate button for the desired file format.

You may wish to create a new folder in which to place your group of

images. Use the New button on the right of the dialog and name the

new folder as desired.

You may receive a paper jam error if the feeder fails to pull a sheet

properly. To clear this dialog, click the Cancel button.

After the scanning process is finished, you can open the folder to view

the documents. Each document contains an icon that looks like the

image contained in the file.

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Adjusting Histogram Tone Levels

The Preview window contains a number of useful tools to help you

analyze an image beyond what appears on the screen.

A histogram is a useful tool for viewing how levels of gray are

distributed throughout an image. This feedback is useful regardless of

the condition of your computer monitor and is considerably more

accurate.

❍ Click on the individual color boxes to the left of the histogram to

view that channel’s data, or click on the gray box to view the overall

summary data.

Each of the following examples shows the display of the histogram

under certain conditions.

This is a normal, uncorrected scan. Notice the concentration of data in

the dark regions, as indicated by the heavy concentration of data content

in the left of the histogram.

Using ScanTastic’s Brightness slider, the histogram shows holes where

image data is missing. This is because the data has been “stretched” to

make the image brighter. This may affect image quality and cause

“posterization”, or a blotchy looking image.

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Here is the same adjustment using the Perform in Hardware check box.

Because the adjustment was made inside the MultiPASS, the quality of

the image will be smoother, with less posterization.

Adjusting Color Distribution Values

You may have heard of a device called the Densitometer. This device is

used in the printing industry to measure the amount of ink on the

printed page. It is usually found in the company of Cyan, Magenta,

Yellow, and Black print jobs.

The software industry has borrowed this term for describing the color

values of an individual pixel of image data. This is very useful in

programs such as Photoshop where a conversion has been made

between the light we see (Red, Green & Blue) and the separations used

to produce printed material with Cyan, Magenta, Yellow and Black inks.

The information it provides helps the user decide if the separation will

print properly with the correct tonal cast, etc.

Since ScanTastic only deals with RGB data (as is the case with all

scanners since they capture the light reflecting off an image), this

information is referred to as an Intensitometer (Intensity of light)

instead of a Densitometer (Density of ink).

The Intensitometer section gives exact values for the pixel directly under

the pointer identifying the distribution of color it contains. This

information is best used to determine if there is contamination in gray

shades. The number on the left is the original value. The number on the

right indicates the corrections you have made with enhancements.

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For instance:

A value reading of 25, 38, 20 may look like dark gray on the screen, but

may yield a muddy green when printed.

By paying attention to these values, you can more accurately predict the

final result of your scan.

Using ScanTastic as a Plug-In

You can use ScanTastic as an Adobe PhotoDeluxe or Photoshop, Corel

PhotoPaint, or TextBridge Pro plug-in, or as a plug-in with any

application that supports the Photoshop plug-in standard.

To install and use ScanTastic as a plug-in:

1. Insert the Canon Creative for Your Mac CD and double-click the

MultiPASS C635 icon. Then double-click on the Plug-In Setup

button. The ScanTastic application file will be copied into the

appropriate Plug-Ins folder in your application’s folder. (If the image

editing software is running, make sure you quit and restart the

application so that it recognizes ScanTastic as a plug-in.)

2. Launch the image editing application.

❍ If you are using PhotoDeluxe, and the application prompts you

to choose an input source, choose the ScanTastic option.

❍ If you are using TextBridge Pro, click on Select Source and

choose ScanTastic.

3. See the user documentation for the application for instructions on

how to scan using a plug-in.

4. If you use an application other than Photoshop or PhotoDeluxe that

supports the Photoshop plug-in standard, and you are prompted to

locate your scanning plug-in, simply navigate to the ScanTastic

folder, located in the MultiPASS Desktop Manager folder, and select

the ScanTastic application file.

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Troubleshooting

Poor Image Quality On the Screen

There are two main causes of poor image quality while viewing images

on the screen.

The first place to check for image quality is your Monitors setting.

Locate the Monitors control panel from the Control Panels command in

the Apple menu.

For accurate screen representation of color images on the screen, your

setting should read at least Thousands. Millions is preferable for the best

view while editing images.

Grayscale images should be viewed at 256 Grays, Thousands or Millions.

Viewing Line Art on the Screen

Unlike Color or Gray images, line art images do not look very good on

the screen, particularly in preview ratios. The reason for this is that line

art images do not benefit from the perception of smoothing when

continuous tones are viewed. Normally, line art scans are performed at

very high resolutions (in excess of 300 dpi). Since a computer monitor is

72 dpi, it is not capable of reducing the view effectively.

Poor Image Quality When Printing

Make sure you are scanning in the right mode and resolution. This is

particularly important when working with line art. For example, if you

try to scan line art when the color mode is selected, the resulting images

can have blurred or jagged edges.

See your documentation for the other programs you are using in the

production of your art. Each program deals with output in a slightly

different way and there are some subtle issues that can make a major

difference in output quality. Ask yourself if you are familiar with the

following concepts in the software you are using:

❍ Did you set a halftone or line screen frequency in the program from

which you are printing?

❍ Is there a PostScript^®problem with your software?

Finally, be sure you read the section “How ScanTastic Calculates

Resolution” earlier in this chapter.

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Rebuilding ScanTastic Preferences

The settings in the Output Device panel have been pre-set to achieve the

best results for scans destined for your screen, for printing on your

MultiPASS in different print modes, or for other output devices. Any

changes you make to any of the Device Panel settings are automatically

saved by ScanTastic.

If you wish to change the default Output Device settings, it is a good

idea to save the existing, default settings so that you can restore them

later, if you wish.

To save Device Panel settings at any time, or to load Device Panel

settings which you have already saved, hold down the Option key and

click on the icon of the Output Device setting you wish to save or load.

You will then see a popup menu giving you the option to save or load an

Output Device setting.

If you have not saved the default Output Device settings, and you wish

to return to the defaults at any time, simply drag the ScanTastic

Preferences files (located in the Preferences folder, in the System Folder)

to the Trash.

ScanTastic will create new preferences files the next time it is launched,

resetting all the options to the default configuration. You can also restore

defaults by holding down the Option and Command keys on your

keyboard while launching ScanTastic.

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Maintaining the

MultiPASS C635

This chapter describes the routine maintenance required for your

MultiPASS. It includes:

❍ MultiPASS guidelines

❍ Routine maintenance

❍ Cleaning inside the MultiPASS

❍ Printing the nozzle check

❍ Cleaning the BJ cartridge print head

❍ BJ cartridge guidelines

❍ Replacing the BJ cartridge

❍ Replacing a BJ tank in the BC-21e Color BJ Cartridge

❍ Storing a BJ cartridge

❍ Transporting the MultiPASS

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MultiPASS Guidelines

Follow these guidelines to avoid damage to your MultiPASS and harm to

you or others:

❍ Place the MultiPASS on a stable surface. Do not use an angled stand.

Avoid setting the unit in direct sunlight.

❍ Do not install the MultiPASS near devices that contain magnets or

generate magnetic fields, such as speakers.

❍ Do not subject the MultiPASS to strong physical shock or vibration.

❍ Make sure the area where you use the unit is free from dust.

❍ Keep the MultiPASS clean. Dust accumulation can prevent the unit

from operating properly.

❍ To assure proper electrical contact, make sure the unit is firmly

plugged in.

❍ Never pull on the cord to unplug the MultiPASS. Pull on the plug

itself.

❍ Do not overload the electrical outlet where the MultiPASS is plugged

in.

❍ For your safety, unplug the MultiPASS during electrical storms.

❍ Lift the MultiPASS from the bottom only. Do not lift the unit by the

operator panel or any of its trays.

GRIP HERE

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Routine Maintenance

Your MultiPASS requires little routine maintenance. Follow these

guidelines to keep your MultiPASS in good operating condition:

❍ Before you clean the MultiPASS, be sure to print any faxes stored in

memory.

❍ Do not use tissue paper, paper towels, or similar materials for

cleaning; they can stick to the components or generate static charges.

❍ Be sure to disconnect the power cord before cleaning the unit.

❍ Lightly wipe the unit’s exterior with a clean, soft, lint-free cloth

moistened with water or diluted dishwashing detergent solution.

❍ Never use thinner, benzene, alcohol or any other organic solvent, as

it may damage the surface of the MultiPASS.

Cleaning Inside the MultiPASS

To prevent ink spots and paper dust from accumulating inside the

MultiPASS and affecting print quality, clean the unit’s print

area periodically. Follow these guidelines:

❍ Never use volatile liquids such as thinners, benzene, acetone,

or any other chemical cleaner to clean the interior of the

MultiPASS, as these can damage its components.

❍ Avoid touching the print head or ribbon cable inside the

MultiPASS.

DO NOT TOUCH

THE PRINT HEAD

DO NOT

TOUCH

THE

RIBBON

CABLE

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❍ Disconnect the power cord from the MultiPASS before cleaning.

❍ Open the printer cover by grasping the paper guides and lifting.

❍ Use a clean, soft, dry, lint-free cloth to remove any ink or paper

debris from the printer’s interior, especially around the platen.

Make sure not to touch the cartridge.

PLATEN

❍ Check the small black rollers. If they are dirty, clean them with a

soft, dry cloth.

❍ When finished, close the printer cover, and plug the MultiPASS back

in.

Cleaning the Scanner Components

Periodically check and clean the scanning components as explained here.

Be sure to disconnect the power cord from the MultiPASS.

Open the

operator panel

by gently pulling

it toward you.

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Clean the

components.

SEPARATION GUIDE

SCANNING GLASS

SEPARATION ROLLER

❍ Separation guide

Wipe with a dry, soft cloth.

❍ White sheet and scanning glass

Use a clean, soft, lint-free cloth moistened with water to

clean the white sheet and scanning glass, then wipe them

with a soft, dry, lint-free cloth.

❍ Separation roller

Wipe with a soft, dry clean cloth to clean the rollers.

If the scanning components are dirty, the documents you send or print

will also be dirty.

Be sure to use a soft cloth to avoid scratching the components.

Do not use tissue paper. Dust from the tissue paper causes static

electricity.

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Clean the shaded

areas of the

❍ Dirt and dust particles that collect on the underside

of the operator panel also affect the quality of the

documents you copy or send.

operator panel

and the unit.

❍ Use a soft, dry, clean cloth to wipe up paper dust around

the rollers.

When you are

finished, close the

operator panel.

❍ Press the center of the operator panel until it locks into

place.

❍ Plug the unit back in.

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Printing the Nozzle Check

Use this test print to check that each print head nozzle is operating

properly.

Make sure the MultiPASS is plugged in.

Press FUNCTION.

FUNCTION

Press either of the

< > buttons until

NOZZLE CHECK

appears in the LCD.

START/COPY

Press

The pattern starts printing.

START/COPY.

When the BC-21e Color BJ Cartridge is installed, the pattern includes all

four colors: yellow, magenta, cyan, and black. In the color pattern, you’ll

notice that lines are missing between the colors. This is normal.

YELLOW

MAGENTA

CYAN

BLACK

The following sample shows the Nozzle Check when the optional BC-20

Black BJ Cartridge is installed.

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Cleaning the BJ Cartridge Print Head

To maintain the best possible print quality, you need to clean the

BJ cartridge print head from time to time. Your MultiPASS is

equipped with a print head cleaning function. If you notice some

degradation in the print quality, try cleaning the print head.

Cleaning the print head consumes a small amount of ink. Cleaning too

often reduces the amount of ink in the BJ cartridge.

Press FUNCTION.

❍ Make sure the MultiPASS is plugged in.

FUNCTION

Press the < or >

button until

HEAD

CLEANING

HEAD CLEANING

appears in the

LCD display.

START/COPY

Press START/COPY.

The unit cleans the print head.

When cleaning ends, the MultiPASS beeps once to let you

know it is done, and returns to Standby mode.

❍

❍ Do this five consecutive times if necessary.

❍ If the problem persists, install a new BJ cartridge.

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BJ Cartridge Guidelines

You can use these cartridges with the MultiPASS:

❍ BC-21e Color BJ Cartridge

Color Slot

Black Slot

Ink

Cartridge

Ink

Cartridge

BCl-21

Contains the print head unit and two replaceable

BJ tanks, one color (cyan, magenta, yellow) and

one black. You can replace the BJ tanks without

replacing the print head unit when you run out of

ink.

Color

Black

Made in

Japan

Made in

Japan

Made in Japan

Color BJ

Cartridge

BC-21e

❍ BC-20 Black BJ Cartridge

Contains the print head unit and black ink only. Use

this optional cartridge when you will be printing

with black ink only and for fast, five page per minute

printing. When you run out of ink, you replace the

complete cartridge.

BJ Cartridge and BJ Tank Maintenance

The most important thing you can do to extend the life of your

MultiPASS and to ensure optimum print quality is take

care of the BJ cartridges.

Spilled ink can stain any surface. Open BJ cartridges and BJ tanks

carefully, and follow the guidelines presented here to protect against

spilled ink.

❍ If you are using both the BC-21e Color BJ Cartridge and any of the

optional BJ cartridges, make sure you store the cartridge not being

used in the Ink Cartridge Storage Box.

❍ Keep BJ cartridges and BJ tanks in their sealed containers until you

are ready to use them.

❍ Do not remove the BJ tanks from the BC-21e Color BJ Cartridge

unnecessarily. This may cause the ink to clog.

❍ Make sure both BJ tanks are installed in the BC-21e Color

BJ Cartridge. Attempting to use the BC-21e Color BJ Cartridge

with one BJ tank only may cause ink clogging.

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❍ If spilled, the ink is difficult to remove. Therefore, it’s a good idea to

keep the BJ cartridges and BJ tanks out of the reach of children.

❍ Do not touch the print head area on the BJ cartridge. Ink may leak

out and cause stains.

Hold the BJ cartridge on the sides only. Do not touch the silver plate on

the bottom of the BJ cartridge or the silver metal or circuit area on the

side. The metal area may become hot during printing.

C ^e

-2^J

HOLD HERE

PRINT HEAD

DO NOT TOUCH

Using Ink

Canon has more engineers dedicated to creating quality ink for

providing the best results for output on Bubble Jet printers than any

other organization. Canon does not prohibit the use of third-party

inks and the use of third-party inks does not invalidate the product’s

limited warranty. However, Canon cannot guarantee the quality or

performance of your printer when you are using inks from other

suppliers.

Canon’s limited warranty does not cover damage caused to Canon’s

Bubble Jet products that is attributable to the use of third party parts or

supplies, including inks. The limited warranty remains in effect for its

life once that particular damage has been properly repaired.

For optimum printing results, Canon recommends that you use the

Canon BC-21e Color BJ Cartridge or the optional Canon BC-20 Black

Cartridge with your MultiPASS.

When replacing BJ tanks in the BC-21e Color BJ Cartridge, Canon

recommends that you use the Canon BCI-21 Color and BCI-21 Black

BJ Tanks.

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Replacing the BJ Cartridge

The actual amount of ink that you use will vary depending on the print

density of a page. If the majority of your output is graphics, you may

need to change cartridges or tanks more often than when you are

printing text only. See Appendix A, Specifications, for details on the life

expectancy of the BJ cartridges.

You may need to replace the BJ cartridge or a BJ tank when any of the

following conditions exist:

❍ You have been using the cartridge for over one year.

❍ Your printed output is not crisp and clear, and there are gaps in the

characters (missing dots) even after you have cleaned the print head

at least five times.

❍ You see the CHANGE CARTRIDGE message in the LCD.

If you are using the BC-21e Color BJ Cartridge and your output is

blank, one of the BJ tanks is probably out of ink. See the next section for

instructions on how to replace a BJ tank.

The following procedure describes how to replace the BC-21e Color

BJ Cartridge with the optional BC-20 Black BJ Cartridge. Follow the

instructions in this section to replace an old BJ cartridge or to change

BJ cartridges when you are switching between the BC-21e and the

optional BC-20 Black BJ Cartridges.

You only need to replace the BC-21e Color BJ Cartridge when the print

head is damaged (or after printing approximately 2000 pages). If one of

the BJ tanks (either color or black) in your BC-21e Color BJ Cartridge is

out of ink, see the next section for instructions on how to replace a BJ

tank.

To replace the BJ cartridge, follow these steps:

CARTRIDGE

Press the

CARTRIDGE

button.

The cartridge holder moves to the center

of the unit.

Chapter 7

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Open the

printer cover.

❍ Grasp both sides and lift it up.

DO NOT TOUCH THE

RIBBON CABLE

DO NOT TOUCH THE

GUIDE RAIL

DO NOT TOUCH THE

ROUND SHAFT

Do not try to move the cartridge holder manually; this may damage the

unit. If the cartridge holder does not move and the unit beeps several

times, unplug the MultiPASS and let it cool for several minutes. (The

device has an automatic protection mode that prevents it from

overheating.) After allowing it to cool, plug the unit in again and press

CARTRIDGE

the unit.

the

button to move the cartridge holder to the center of

Hold the BJ cartridge on the sides only. Do not touch the silver plate on

the bottom of the BJ cartridge or the silver metal or circuit area on the

side. The metal area may become hot during printing.

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Lift the green

lock lever on the

cartridge holder.

❍ Gently pull up on the lever.

❍ Lift the BJ cartridge out of the cartridge holder.

Dispose of

or store the

BJ cartridge.

❍ Dispose of the old BJ cartridge, or store it in the

Ink Cartridge Storage Box.

lot

B^art

C^ri

B^artr

C ^id

l-2

B^{de in}

C ^J

Open the

BJ cartridge

package.

❍ Peel the protective foil off the new BJ cartridge’s

packaging, and remove the cartridge.

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Remove the

protective

material

❍ Carefully lift off the orange cap from the cartridge’s

print head; then remove the orange tape. Remember

that spilled ink can stain any surface; protect yourself

and your work area.

from the

BJ cartridge.

CAP

TAPE

Slide the

BJ cartridge

straight into the

cartridge holder.

❍ Make sure the cartridge label faces you.

❍ Be careful not to touch the silver plate on the bottom

of the BJ cartridge or the silver metal or circuit area on

the side.

B^r

C ^rl-2_e

Cⁱ

lo1

B^rⁿ

l-2 _e

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Make sure the

cartridge is

❍ The BJ cartridge locks into position.

❍ Do not apply excessive force.

aligned against

the back of the

holder, then

lower the green

lock lever.

Ink

Cartridge

l-2

BC _i

l-21

Blac^gk^e

CARTRIDGE

The MultiPASS cleans the print head and

moves the cartridge holder to the home

position on the right side of the unit.

Close the

printer cover,

and press the

CARTRIDGE

button.

Be sure to set the paper thickness lever for the type of BJ cartridge you

installed. See “Setting the Paper Thickness Lever” in Chapter 2, Printing

With the MultiPASS C635, for details.

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Replacing a BJ Tank in the BC-21e Color

BJ Cartridge

If you perform a print operation correctly but the output is blank,

portions are missing, or colors are very wrong, a BJ tank may be out

of ink. If the output is still blank after cleaning the print head at least

five consecutive times, replace the empty BJ tank in the BC-21e Color

BJ cartridge.

You leave the BJ cartridge in the MultiPASS when replacing a BJ tank.

CARTRIDGE

Press the

CARTRIDGE

button.

The cartridge holder then moves to the

center of the unit.

Open the

printer cover.

❍ Grasp both sides and lift it up.

DO NOT TOUCH THE

RIBBON CABLE

DO NOT TOUCH THE

GUIDE RAIL

DO NOT TOUCH THE

ROUND SHAFT

Do not try to move the cartridge holder manually; this may damage

the unit. If the cartridge holder does not move and the unit beeps

several times, unplug the MultiPASS and let it cool for several minutes.

(The device has an automatic protection mode that prevents it from

overheating.) After allowing it to cool, plug the unit in again and press

CARTRIDGE

unit.

the

button to move the cartridge holder to the center of the

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Remove the

empty BJ tank.

❍ The color BJ tank is on the left; the black BJ tank is on the

right.

❍ Grasp the tab on the top of the tank and pull forward to

release the BJ tank.

❍ Then lift the BJ tank up and out of the BJ cartridge unit.

B ^k_r

C^d

_Mo

BC_rl_i-21

Black^e

❍ Dispose of the BJ tank properly. You may want to place it

in a plastic bag to keep from spilling any residual ink.

Take the new

BJ tank out of

its packaging.

❍ Remove the orange protective cap.

❍ Do not touch the bottom of the BJ tank; you may get ink

on your hands.

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Slide the new

BJ tank into

the empty slot.

B ^k_r

C^d

_adr

Cartridge

Ink

BCl-21

Black

B ^k_r

C^d

_Mo

CarItnrkidge

BCl-21

Black

Made in

Japan

Made in

Japan

Press firmly on

the tab on top of

the new BJ tank

until it snaps

B^{r r}

C ⁱ

l-2 ^e

l-2

B^rt

C ⁱ

into place.

❍ If you are replacing both tanks, repeat steps 3 through 6

for the other BJ tank.

❍ Make sure each tank is properly seated in its slot.

CARTRIDGE

Close the printer

cover, and press

the CARTRIDGE

button.

The cartridge holder then moves to the

home position on the right side of

the unit.

Before you unplug the MultiPASS, make sure the BJ cartridge is in the

home position on the right side. If you unplug the unit while it is

printing, or move the BJ cartridge from the home position, the cartridge

will not be capped and may dry out.

7-18 Maintaining the MultiPASS C635

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Storing a BJ Cartridge

Whenever you unwrap a BJ cartridge, you must either install it in the

MultiPASS or store it in the Ink Cartridge Storage Box to prevent the

print head from drying and clogging.

Open the

Ink Cartridge

Storage Box.

❍

When opening the Ink Cartridge Storage Box, press in on

the release tab that locks the cover in place.

Carefully set

the cartridge in

the storage box.

❍

You must insert the cartridge correctly or the storage box

will not close.

The protective cap must be removed from the cartridge

before you set it in the storage box.

BCl-21

Color

BCl-21

Black

B^{de in}

C ^J

Close the

storage box.

❍ Be sure the lid snaps closed.

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Whenever you remove a BJ cartridge from the MultiPASS, store the

cartridge in the storage box (unless you are disposing it).

If you have more than one Ink Cartridge Storage Box, you can hook

them together. Simply connect them by the slides and grooves on the

sides of the containers.

Transporting the MultiPASS

If you need to transport the MultiPASS, be very careful. DO NOT

remove the BJ cartridge.

Make sure the

BJ cartridge is in

the home position.

❍ With the cartridge holder on the right side of the unit,

tape the BJ cartridge and cartridge holder to the side of

the unit.

Disconnect

all cables.

❍ Unplug the power cord.

❍ Disconnect the telephone lines and USB-to-parallel cable.

Lower the paper

rest and remove

all trays.

❍ Remove the sending document support.

❍ Remove the document support and output tray extension.

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Pack the unit.

❍ Carefully pack the unit in its original packing materials.

❍ Do not remove the BJ cartridge from the MultiPASS or

ship a BJ cartridge or a BJ tank from which you have

removed the protective cap. An opened BJ cartridge or

BJ tank that is not installed in the MultiPASS or the Ink

Cartridge Storage Box may leak, and the print head may

dry out. Also, if you do not tape the BJ cartridge to the

side of the unit, ink may spill into the MultiPASS.

If you no longer have the shipping carton your MultiPASS came in, pack

the unit in a suitably sized, sturdy cardboard box, using bubble wrap,

foam peanuts, or other suitable packing materials. (If you use foam

peanuts, be sure to wrap the unit in plastic first to prevent the packing

materials from entering any openings in the unit.)

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Troubleshooting

This chapter contains information to help you solve problems you may

have when using the MultiPASS. It includes:

❍ Paper jams

❍ General Troubleshooting Procedures

❍ LCD messages

❍ Printing problems

❍ Print quality problems

❍ Color printing and copying problems

❍ Paper feeding problems

❍ Faxing problems

❍ Scanning problems

❍ Telephone problems

❍ Copying problems

❍ General problems

❍ Memory Clear Report

If you have a problem with your MultiPASS and you cannot resolve it by

referring to the information in this chapter, contact the Canon

Computer Systems Customer Care Center. See “Getting Help From

Canon” in Chapter 1, Introduction, for details.

Canon’s support personnel are trained in the technical support of

Canon’s products and should be able to help you with your problem. If

your printer requires service, they can provide you with the telephone

number of your local Canon Authorized Service Facility (ASF).

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Attempting to repair the MultiPASS yourself may void the limited

warranty as to that repair. See the limited warranty card for details.

If you need to contact Canon directly, make sure you have the following

information:

❍ Product name—MultiPASS C635

❍ Serial number

❍ MultiPASS Desktop Manager software package version numbers

❍ Place of purchase

❍ Nature of problem

❍ Steps you have taken to solve the problem and the results

The serial number is located on the label on the back of the unit:

RS5-8658

MADE IN JAPAN

CANON INC.(DA1)

NO.

X X X X X X X X

SERIAL

NUMBER

You can find the version number of MultiPASS software included in the

Get Info information. In Finder, select the name of the MultiPASS

software file and then select Get Info.

Location

Software

MultiPASS Desktop Manager folder

MultiPASS Fax Setup Utility

ScanTastic Central

System>Extensions

MultiPASS C635

SpoolMaster

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Paper Jams

On occasion, the document feeding into the MultiPASS or the paper in

its sheet feeder may misfeed or jam. You can usually clear the problem

easily.

You need not unplug the MultiPASS to clear paper jams.

Jams in the Automatic Document Feeder (ADF)

CHECK DOCUMENT

STOP

Press STOP.

Stops the operation.

Open the

operator panel.

❍ Gently pull the operator panel toward you.

❍ It opens only slightly.

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Remove the

document.

❍ While holding the operator panel open, remove the

document.

❍ Pull it in either direction, but DO NOT force it.

❍ If a multipage document is loaded, remove the entire

document from the ADF.

Close the

operator panel.

❍ Gently press the operator panel until it clicks closed.

❍ Fan and stack the sheets, and replace the stack in the ADF.

❍ Start your operation again.

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Jams in the Sheet Feeder

CLEAR PAPER JAM

Gently pull any

jammed paper out

of the unit.

Remove the stack

of paper from the

sheet feeder.

❍ Fan the paper, and tap it on a flat surface to even out

the stack.

❍ Reinsert the paper into the sheet feeder. Make sure you

adjust the paper guide to the stack, and that the stack

does not exceed the limit mark.

STOP

Press STOP

or RESUME.

This clears the error message.

ALARM

and clear the error message.

RESUME

to eject the page

❍ If the

light is on, press

❍ If you are printing from a Windows application, follow

any instructions displayed on your computer.

If the paper jam occurred while a fax was being received, the MultiPASS

will store the fax in memory and print it when the jam is cleared.

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General Troubleshooting Procedures

General Printing Problems

Most printing problems can be resolved by this general troubleshooting

procedure.

Step 1. Preview the Output

When printing your document, review your output using the Preview

option in the Print dialog. This option shows you the image sent to the

MultiPASS printer driver. It helps determine where output problems are

occurring.

Output problems displayed in the Preview window are usually problems

from the setup in the application from which you are printing. Problems

that appear only when you print are more likely to be problems with the

MultiPASS printer driver.

How can I make sure my application is printing properly?

The MultiPASS driver can print only what the application sends it.

Occasionally the application has trouble generating a print job.

Usually, application problems are memory related and allocating more

memory fixes the problem, especially when complicated pages or

graphic elements print incorrectly. To allocate more memory to an

application:

1. Quit the application if it is running. You cannot change the memory

allocation of an active application.

2. Find the application on your hard drive and click its icon to select it.

3. Select Get Info from the File menu.

4. Increase the memory allocated in the Preferred size field.

5. Close the Info window. The next time you run the application it will

use the new memory allocation.

If allocating more memory to an application does not clear up a

problem, select the Preview option in the Print dialog and examine the

output the application is generating.

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Step 2. Print a Finder Window

Printing a finder window helps determine if the problem is happening

everywhere or only within one application.

1. Quit any applications you are running.

2. Double-click your hard drive icon to display its contents.

3. From the File menu, select Print Window.

This test prints a page showing the contents of your hard drive. If it does

not, check “Printing Problems” described later in this chapter.

Step 3. Check Print and Page Setup Options

If you experience output quality problems, adjust the print settings to a

different output resolution or color depth. See “Printing Tips” in

Chapter 2, Printing With the MultiPASS C635.

Step 4. Remove Corrupted Print or Preference Files

If you do experience a problem while printing, old print jobs may

remain in your system, and the printer drivers preference files can be

corrupted. To fix this problem:

1. Open the System Folder on your hard drive.

2. Delete any files named Print File XXXX, usually “Print File 0001” but

there can be more than one.

3. Delete the SpoolMaster Folder.

4. Drag the the PowerPrint™ Prefs Files folder to the Trash.

5. In the Chooser, reselect and re-setup your printer driver.

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Step 5. Reset Hardware and Check Printer Connections

Cables do come loose or the circuitry can get confused. Often the best

thing to do is to shut everything down and restart.

1. Shutdown your Mac.

2. Turn off the MultiPASS.

3. Unplug the USB-to-Parallel cable from the USB port on the Mac.

4. Wait 5 seconds, then reconnect the cable back into the USB port.

5. Turn on your Mac.

6. Turn on the MultiPASS.

Step 6. Ensure the MultiPASS Software is Correctly

Installed

If the MultiPASS printer driver is correctly installed, you will find the

following files:

❍ At the root level of your hard drive: MultiPASS Desktop Manager

folder.

❍ In the Extensions folder: the MultiPASS driver you installed,

SpoolMaster, and SpoolLauncher.

❍ In the Preferences folder: PowerPrint Prefs files folder.

❍ If you have been using SpoolMaster, you will find: SpoolMaster

folder.

Memory Considerations

Application Memory Allocation

If you are experiencing difficulties printing from an application (clipped

output, all items are not being printed) or you are receiving “not enough

memory” error messages, you can try increasing the memory allocation

to the application you are printing from.

1. Locate and quit the application program to which you wish to

allocate more memory.

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2. Click on the application once to highlight it.

3. Select Get Info from the File Menu. The Info window will appear.

4. In the Preferred Size box, enter a new value. Increasing the Preferred

Size by 1,000K is a good start.

5. Close the Get Info window.

You cannot change an application’s memory allocation while the

application is running.

Ensure that you are not adding more memory than your computer has.

For example, if your Mac has 32MB of RAM and your System Software

uses 15MB of RAM, you have approximately 17MB of free RAM. If your

application is running at 14MB (14,000K), this now leaves less than 3MB

of free RAM.

SpoolMaster Memory Allocation

If you are encountering problems while using background printing, we

recommend allocating more memory to SpoolMaster. Follow the steps

listed below:

1. Locate the SpoolMaster application program in the Extensions

Folder (in the System Folder).

2. Click on the SpoolMaster application once to highlight it.

3. Select Get Info from the File Menu. The Get Info window will

appear.

4. In the Preferred Size box, enter 512K.

The 512K setting is usually adequate when printing most files. If you are

printing very complex documents or a large number of batches, try

allocating 1,024K (1MB) to 2,048K (2MB).

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LCD Messages

The following messages are displayed in the LCD when the MultiPASS is

performing a function or encounters an error. The Error Code appears

on the Activity Report.

Message

Error Code

Cause

Action

AUTO REDIAL

—

The MultiPASS is

Wait for the MultiPASS

to try redialing. If that

doesn’t work, wait until

the MultiPASS starts to

dial the number, then

press STOP to cancel

redialing. Try to send

the document again at a

later time.

waiting to redial the

other party’s number

because the line was

busy or the other

party did not answer

when you tried to send

the document.

BUSY/NO SIGNAL

#005/018

The telephone number

you dialed is busy.

Try sending the

document at a later

time.

The fax number dialed

was incorrect.

Check the fax number

and dial again.

The other party’s fax is

not working.

Contact the other party

and have them check

their fax.

The other party is not

using a G3 machine.

Contact the other party

and have them send or

receive the document

using a G3 machine.

The touch-tone/rotary

pulse setting on your

MultiPASS is incorrect.

Set your MultiPASS

to the setting that

matches your telephone

line (see page 3-4).

The receiving fax did

not answer within 35

seconds.

Contact the other party

and have them check

their fax. You can try to

send the document

manually. For an over-

seas call, add pauses to

the registered number.

CARTRIDGE JAMMED

Cartridge holder cannot Clear the paper jam or

move. This is normally

due to a paper jam.

whatever is obstructing

the cartridge holder

and then press STOP.

Do not attempt to

move the cartridge

holder manually.

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Message

Error Code

Cause

Action

CHANGE CARTRIDGE

#052

The BJ cartridge is

empty or its ink has

dried out.

Replace the BJ cartridge.

The unit will then

print any documents

received in memory.

CHECK DOCUMENT

CHECK PAPER SIZE

#001

The document is

Remove the document

you are trying to send or

copy and start again.

jammed in the ADF.

The size of the paper

in the sheet feeder and

that specified in the

MultiPASS setup are

different.

Set the correct paper

size on the Receive Fax

panel of the MultiPASS

Fax Setup Utility (see

page 3-7).

The sheet feeder is

empty or paper is

jammed.

Add paper to the sheet

feeder or check for a

jam. Then try to print

again.

There is a sheet of

paper in the manual

feed slot.

Make sure there is no

paper in the manual

feed slot when you are

receiving a fax.

CHECK PRINTER

—

There may be an

Check for a paper clip,

paper jam, or the plastic

orange cap off the BJ

cartridge. Press STOP

and try your operation

again.

obstruction that is not

allowing the cartridge

mechanism to move

right or left.

The BJ cartridge may be Press STOP. Reinstall

defective.

the cartridge and try

your operation again.

In either case, if the

error does not clear, try

unplugging the unit.

Wait several minutes,

then plug it back in.

Also, try installing a new

BJ cartridge.

CLEAR PAPER JAM

—

There is a paper jam

or the sheet feeder is

empty.

Remove any paper from

the sheet feeder. Clear

the paper jam (see page

8-5). Then reload paper

in the sheet feeder. Press

RESUME or STOP.

COMMUNICATING

PLEASE WAIT

You tried to send a fax

using Manual mode

when the MultiPASS

was already sending

a fax from memory.

Wait until the fax is

sent, or use memory

sending.

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Message

Error Code

Cause

Action

DIALING

—

The MultiPASS is

dialing the receiving

fax machine.

Press STOP if you

want to cancel the

transmission.

DOC TOO LONG

#003

It took more than 32

minutes to send or

copy a document.

Divide the document

and send or copy each

part separately.

It took more than 32

minutes to receive a

document.

Contact the other party.

Have them divide the

document and send

each part separately.

The document is longer Use a copy machine to

than 39.4 inches (1 m). make a reduced copy of

the document and send

the copy.

DOCUMENT READY

ECM RX

—

The document in the

Send the fax, scan the

ADF is ready for faxing, document, or make the

scanning, or copying.

copy.

The MultiPASS is

receiving a fax

using ECM.

ECM transmissions may

take longer than normal

transmissions. Turn

off ECM if you need to

receive quickly, or if you

know your local lines

are in good condition.

ECM TX

—

The MultiPASS is

sending a fax using

ECM.

ECM transmissions may

take longer than normal

transmissions. Turn off

ECM if you need to

transmit quickly, or if

you know your local

lines are in good

condition.

HANG UP PHONE

—

The telephone is

off hook.

Place the telephone

properly into its cradle.

INSTALL BC-20/21

A BJ cartridge other

than the BC-21e or

BC-20 is installed, so

the MultiPASS cannot

print any received faxes,

or make copies.

Remove the BJ cartridge

and install the BC-21e

Color or BC-20 Black

BJ Cartridge.

INSTALL BC-21

LOAD PAPER

—

The BC-20 BJ Cartridge Remove the BC-20

is installed.

cartridge and install

the BC-21e cartridge.

The MultiPASS is out

of paper (the sheet

feeder is empty).

Load paper in the sheet

feeder. Make sure the

stack does not exceed

the limit mark. Then

press START/COPY.

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Message

Error Code

Cause

Action

MEMORY FULL

#037

The memory of the

MultiPASS is full

Print out any documents

that are stored in

memory. Then start the

operation again.

because it has received

too many documents,

or a very long or

detailed document.

Memory is full because

you tried to send too

many pages at once,

or a very long or

Divide the document

and send each part

separately.

detailed document.

MEMORY FULL

PLEASE WAIT

—

The MultiPASS is

sending a fax and its

memory is full.

If sending a fax, the

MultiPASS continues to

send the fax as memory

becomes available.

MEMORY USED nn%

NO ANSWER

—

Shows the percentage of If you need more space,

memory currently in use. print or send any

documents in memory.

#005

#012

#022

#025

The receiving fax

machine does not

answer.

Make sure you dialed

the correct number.

Try again later.

NO RX PAPER

The other party’s fax is

out of paper or its

memory is full.

Contact the other party

and have them install

paper in their fax.

NO TEL #

The one-touch or coded Register the number

speed dialing number (see page 3-14).

has not been registered.

NOT AVAILABLE NOW

In manual sending, you Use regular dialing.

entered a speed dialing

number that is assigned

to a group.

PLEASE WAIT

—

The MultiPASS is

warming up.

Wait until the date and

Receive Mode appear in

the LCD display, then

begin.

PUT IN CARTRIDGE

The BJ cartridge is

not properly installed.

Make sure the BJ

cartridge is installed

correctly and the green

lock lever is down.

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Message

Error Code

Cause

Action

REC. PAPER JAM

#009

The MultiPASS has no

Add paper or clear the

paper in its sheet feeder, jam, then press STOP.

or has a paper jam.

If a document was

received in memory,

the unit will print it

automatically from

memory.

RECEIVED IN FILE

REC’D IN MEMORY

—

The document was

was received in the

memory of the

MultiPASS.

Press FUNCTION then

select FILE PRINT from

the menu to print the

document.

The paper or ink ran out, Add paper to the sheet

or a paper jam occurred, feeder, change the

so the MultiPASS

received the document

in memory.

BJ cartridge, or clear

the paper jam. Press

STOP to clear the error

message. The MultiPASS

automatically prints the

document stored in

memory.

START AGAIN

STOP KEY PRESSED

TALK

—

An error has occurred

in the phone line or in

the system.

Start the procedure

again from the

beginning.

You pressed the STOP

button to cancel the

current operation.

Resume operation.

The MultiPASS is set

for Fax/Tel mode and

you are receiving a

telephone call.

Answer the call.

TX/RX CANCELLED

—

You pressed STOP to

Try sending again.

cancel the transmission.

TX/RX NO. nnnn

When the MultiPASS

sends or receives a fax,

it assigns it a unique

identification number

(nnnn).

Write the number down

if you’ll need it later.

8-14 Troubleshooting

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Printing Problems

Problem

Cause

Solution

Printer not responding

Hardware or software.

Make sure the MultiPASS

is turned on, has paper, and

displays no error conditions.

Ensure the cable connection is

secure with no extensions or

switch boxes.

USB-to-Parallel.

Unplug the USB-to-Parallel

cable from the USB port on the

Mac. Wait 5 seconds. Then

reconnect the cable.

MultiPASS C635

does not appear in

the Chooser

Cannot locate the Extensions

folder.

Make sure there is only one

System folder on your hard

drive. If you use an extension

manager, make sure the printer

driver is ON in the Extensions

Manager Control Panel.

Make sure the printer driver is

in the Extensions folder. If not,

reinstall the driver.

Cannot set background

printing

SpoolMaster and SpoolLauncher If the SpoolMaster software

are not installed or loaded.

is not in your Extensions

folder, use the MultiPASS

Installer to install the

SpoolMaster software. If you

use an extension manager,

make sure SpoolMaster is

turned ON. Restart the

Mac and do not hold down

the Shift key while it is

starting up.

Preferences error

Corrupt preferences file.

The corrupted preferences file

is automatically deleted and a

new default created. Some

options you previously set are

lost. Reset the ones you want.

Chapter 8

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Problem

Cause

Solution

The ALARM light

comes on and the

MultiPASS beeps

while printing

The MultiPASS may have a

paper jam.

Clear any paper jams (see

page 8-3).

If the MultiPASS has no

paper jam, unplug it, wait

5 seconds, then plug it in again.

If the problem is fixed, the

light will be off, the

ALARM

BJ cartridge will move to its

home position, and the LCD

display will show the date and

Receive Mode (Standby Mode).

If the ALARM light stays on,

call the Customer Care Center

(see page 1-4).

Data from computer is

not printed

The power cord may not

be plugged in securely.

Check that the power cord

is plugged securely into the

unit and into the wall outlet.

If the MultiPASS is plugged

into a power strip, make sure

the power strip is plugged in

and turned on.

The MultiPASS may have been

Unplug the MultiPASS and

plugged in or the computer may turn off the computer. Plug

have been turned on when you the unit back in and turn

connected the interface cable.

the computer back on again.

The orange tape may not be

Be sure to remove the tape

removed from the BJ cartridge. from the BJ cartridge when

you install it (see page 7-14).

The BJ cartridge may not

have been installed properly.

Make sure the BJ cartridge is

installed correctly (see page

7-11).

The print head unit may need

cleaning.

Clean the print head (see

page 7-8).

The BJ cartridge may need to be Replace the BJ cartridge (see

replaced. (It may be out of ink.) page 7-11).

8-16 Troubleshooting

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Problem

Cause

Solution

Data from computer is

not printed (continued)

The application you are

printing from may not be

set up properly.

Check the computer and the

application to make sure they

are configured correctly.

Make sure your application has

the MultiPASS selected as the

printer.

The 128 page limit was

exceeded.

Print pages or records in

batches of 100 pages.

BJ cartridge moves,

ink does not appear

The BJ cartridge or a BJ tank

may not be installed properly.

Make sure the BJ cartridge

and its BJ tank(s) are properly

installed. Make sure the orange

tape is removed from the print

head area (see page 7-14).

The nozzles on the BJ

cartridge may be clogged.

Perform the print head

cleaning procedure (see page

7-8) and print the nozzle check

(see page 7-7).

A BJ tank may be empty

(BC-21e Color BJ cartridge).

Check the BJ tanks and

replace them if necessary.

The MultiPASS suspends

print after every line is

printed

The print head may have

become too hot. If this happens, and wait several minutes to

the MultiPASS may be slowing allow the unit to cool. Then

Stop your print operation

its print speed at the end of each start your operation again.

line to protect the print head.

The printed output is

not what you expected

There may be a communication Make sure the computer

problem between the MultiPASS and the application are

and your computer.

configured correctly for

communicating with the

MultiPASS.

The interface cable may not

be securely connected to the

MultiPASS and the computer.

Check the interface cable’s

connections.

You may not be using the

correct printer driver.

Make sure you have selected

the MultiPASS C635 printer in

in the Chooser.

You may be turning the

MultiPASS on before your

computer.

Turn your Mac on before

turning on the MultiPASS.

Chapter 8

Troubleshooting 8-17

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Problem

Cause

Solution

The printed output is

not what you expected

(continued)

Improper reset after

an error condition

Reset the MultiPASS; either

use the reset feature or turn

the MultiPASS off, then on.

If this does not work, reset

the USB-to-Parallel cable.

Insufficient memory

If printing in the background

and portions of the page are

not printed, allocate more

memory to SpoolMaster.

Select the SpoolMaster icon in

the System/Extensions folder

then select Get Info from

the File menu and increase

memory allocation in the

Preferred Size entry field

(512K is usually adequate).

Printout does not

match paper size

Paper may not be loaded

and aligned correctly in

Make sure the paper is loaded

and aligned correctly (see page

2-22).

The application’s page

size and margin settings

may be incorrect.

Make sure the paper size and

margin set in your application

are correct for the paper in the

sheet feeder.

The selected printer driver

may be incorrect.

Make sure you select the

MultiPASS C635 printer in

in the Chooser.

The printout curls

Your pages may include a

large amount of ink.

Remove each sheet as it is

printed. Allow it to dry, then

roll it in the opposite direction

of the curl.

Error - 108 and

similar errors

Insufficient memory

Quit all unused applications.

Allocate more memory to the

application you are running

from. Turn on Virtual Memory

or increase the virtual memory

in the Memory Control Panel.

Disable any unneeded

extensions, fonts, or control

panels. Turn OFF background

printing.

8-18 Troubleshooting

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Print Quality Problems

Problem

Cause

Solution

Print quality is not what

you expect; print is not

clear; splashed or missing the unit.

dots, white streaks

The paper you are using

may not be supported by

Make sure you are using

the recommended paper

(see page A-1).

You may be printing on the

wrong side of the paper.

Some paper has a right side

for printing. If the print

quality is not as clear as you

would like it to be, try turning

the paper over and printing on

the other side.

The print head nozzles

may be clogged.

Clean the print head (see

page 7-8); repeat cleaning

if necessary. If print quality is

not recovered after executing

the cleaning five times, replace

the BJ cartridge.

BJ cartridge may be

installed incorrectly.

Make sure the BJ cartridge

and/or BJ tanks are installed

correctly.

A BJ tank in the BC-21e

Color BJ Cartridge may be

empty.

Replace BJ tanks as necessary

(see page 7-16).

The print head may be

worn out.

The BJ cartridge may need

to be replaced. Replace it with

a new one (see page 7-11).

Output appears jagged

The resolution selected for

the MultiPASS printer driver

may be Fast (180 dpi).

Check your printer driver to

see what Print Mode you have

have selected. Changing the

Print Mode to Normal or

Best will improve the quality.

Chapter 8

Troubleshooting 8-19

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Problem

Cause

Solution

Fonts do not print as

smoothly rounded

characters

Bitmapped fonts designed

for dot matrix printers do

not print smoothly rounded

characters when used with

high resolution printers like

the MultiPASS.

Make sure you installed an

outline font manager, such

as Adobe Type Manager or

that you are choosing a

TrueType font.

Certain MS fonts, such as

MS Serif, will print jagged.

Choose another font.

Blurred or smudged ink

The print medium you are

using may not be supported

by the MultiPASS.

Try a different paper type;

however, use only print media

specified in Appendix A,

Specifications (see page A-1).

You may be printing on

Paper has a right side for

the wrong side of the sheet.

printing. If the print quality is

not as clear as you would like,

try turning the paper over and

printing on the other side.

Color Printing and Copying Problems

Problem

Cause

Solution

Printer prints only in

black (you are printing

from an application that

supports color printing

but your output is

The MultiPASS printer driver

may not be selected.

Make sure the MultiPASS is

the default printer in your

application.

The printer driver may not be

selecting color.

Check that you selected Full

Color in the Color dialog

(accessed by clicking the Color

button in the Print dialog).

black ink only)

The color BJ cartridge may

Print the Nozzle Check pattern

not be installed or may not to make sure the BC-21e Color

be working properly.

BJ Cartridge is installed and

firing correctly.

If a BJ tank is empty, replace it.

The print head unit may

need cleaning.

Clean the print head (see

page 7-8).

8-20 Troubleshooting

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Problem

Cause

Solution

Colors are missing

The print head may need to

be cleaned.

Clean the print head (see

page 7-8).

Hue changes

The print nozzles may be

clogged with dust.

Clean the print head (see

page 7-8).

A BJ tank may be empty.

Replace empty BJ tanks as

needed (see page 7-16).

Paper Feeding Problems

Problem

Cause

Solution

Paper does not load

The sheet feeder may contain

too many sheets.

Make sure the stack of paper

in the sheet feeder does not

exceed the limit mark.

Paper may not be inserted

correctly.

Make sure the stack of paper

is inserted into the sheet feeder,

and the paper guide is adjusted

correctly.

Paper is loaded skewed

(printing is skewed)

Paper may not be stacked

correctly in the sheet feeder.

Make sure the stack of paper

is straight in the sheet feeder.

Make sure the right side of the

stack of paper is aligned against

the right side of the sheet

feeder and the paper guide is

aligned against the left side.

Make sure the paper exit path

is clear.

Multiple sheets load

into unit at the same

time

Paper may not be stacked

correctly.

Make sure paper is installed

correctly in the sheet feeder.

Sheets of paper may be

sticking together.

Be sure to fan the stack of

paper before placing it in the

sheet feeder.

Too much paper may be

stacked in the sheet feeder.

Make sure the paper rest is

extended and the paper is

stacked correctly in the sheet

feeder.

Chapter 8

Troubleshooting 8-21

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Problem

Cause

Solution

Multiple sheets load

into unit at the same time

(continued)

Make sure the stack of paper

does not exceed the limit mark.

If necessary, remove a few

sheets from the sheet feeder.

Do not stack more than

approximately 100 sheets of

plain paper in the sheet feeder.

Do not force the stack into the

sheet feeder.

Different types of paper may

be stacked in the sheet feeder.

Load just one type of paper.

Make sure you are loading

paper that matches the

specifications of this unit.

See Appendix A, Specifications,

for details.

Repeated paper jams

occur

The paper you are using may

be causing the jams.

Fan the paper before stacking

it in the sheet feeder. This

keeps the sheets of paper from

sticking together.

Check that the paper you are

using and your printing

environment are within the

specifications of the unit. See

Appendix A, Specifications,

for details.

Envelopes do not load

Envelopes may not be

loaded correctly.

Make sure the envelopes are

loaded properly (see page 2-28).

Make sure there are no more

than 10 envelopes in the sheet

feeder.

You may need to choose

the envelope setting in

your printer driver.

Make sure you select the

correct envelope size in the

Paper Setting dialog box in

your printer driver.

8-22 Troubleshooting

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Problem

Cause

Solution

Envelopes do not load

(continued)

Envelopes may not match

specifications for this unit.

Envelopes must be U.S.

Commercial number 10

(9.5 × 4.1 inches) or

European DL envelopes

(220 × 110 mm).

Faxing Problems

Problem

Cause

Solution

Cannot send a

document

The MultiPASS may have

overheated.

Unplug the unit and let it

cool for several minutes. Try

sending again.

The MultiPASS may not be

set for the type of telephone

line in use (pulse/tone).

If you have a pulse line, be

sure the MultiPASS is set

for pulse dialing.

The document may not

have been fed correctly

into the MultiPASS.

Remove the document, stack

it, and feed it into the unit

correctly (see page 1-14).

Make sure the operator panel

is closed.

The one-touch or coded

speed dialing number you

used may not be registered

for the feature you want

to use.

Check the one-touch or coded

speed dialing button and be

sure it is registered correctly.

The other party’s fax may be

out of paper.

Call the other party and ask

them to make sure paper is

installed.

There may be other documents Allow time for the current

being sent from memory.

document to finish sending.

The telephone line may not

be working properly.

Make sure there is a dial tone

when you lift the telephone.

If not, contact the local

telephone company.

The receiving fax machine may Make sure the receiving fax

not be a G3 fax machine.

machine is compatible with

the MultiPASS (which is a G3

fax machine).

Chapter 8

Troubleshooting 8-23

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Problem

Cause

Solution

Images on faxes

received from the

MultiPASS are

The receiving fax machine may Check the MultiPASS by

not be working properly.

making a copy. If the copy is

clear, the problem may be in

the receiving fax machine.

spotted or dirty

The document may not be

properly inserted in the

ADF.

Remove the document and

feed it correctly into the

ADF (see page 1-14).

Cannot send or receive

using Error Correction

Mode (ECM)

The other party’s fax may

not support ECM.

Some fax units do not

support ECM transmission.

If the other party’s fax does

not support ECM trans-

mission, then the document is

sent in the normal mode

without error checking.

Errors occur frequently

while sending or receiving poor condition, or you may

have a poor connection.

The phone line may be in

Lower the transmission speed

(see pages 3-5 and 3-9).

The sending fax machine may

not be functioning properly.

The sending fax machine

usually determines the fax’s

quality. Call the sender and

have them make sure the top

cover and scanning glass on

their fax machine are clean.

Cannot receive a

fax automatically

The MultiPASS may not be

set to receive automatically.

To receive faxes automatically,

the Receive mode must be

Fax Only or Fax/Tel mode.

The MultiPASS may have a

document stored in memory.

Print out any document

stored in memory (see page

5-5).

An error may have occurred

during reception.

Check the LCD for an error

message (see page 8-10).

The sheet feeder may be

empty.

Make sure paper is loaded

in the sheet feeder.

The telephone line may not

be connected properly.

Make sure all phone line

connections are secure.

The MultiPASS is printing

a document.

The incoming fax is stored

in memory and will print

when the print job is

complete.

8-24 Troubleshooting

Chapter 8

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Problem

Cause

Solution

The MultiPASS does

not switch automatically

between telephone and

fax transmissions

The MultiPASS may not

be in Fax/Tel mode.

For the MultiPASS to switch

automatically between

telephone and fax reception,

the Receive mode must be

set to Fax/Tel mode.

There may be a document

in memory.

Make sure you have printed

out any documents in memory.

An error may have occurred

during reception.

Check the LCD for an error

message (see page 8-10).

The sheet feeder may be

empty.

Make sure paper is loaded in

the sheet feeder.

The sending fax may not

send the CNG signal that

tells the MultiPASS that the

incoming signal is a fax.

Some fax units cannot send

the CNG signal that tells your

MultiPASS the incoming signal

is from a fax. In such cases,

you will have to receive the

document manually.

Cannot receive a

document manually

You may have pressed

START/COPY after hanging

up the telephone.

Always press START/COPY

before hanging up the

telephone. Do not press

START/COPY after you hang

up the telephone; this will

disconnect the call.

Print quality is poor

You may not be using the

correct type of paper.

Be sure you are using paper

that meets the paper

requirements for the

MultiPASS (see page A-1).

The print head may need

to be cleaned.

Clean the print head

(see page 7-8).

The sending party may be

having a problem.

Make a copy on your

MultiPASS. If the image is

OK, then your MultiPASS is

operating properly. Contact

the other party and have

them check their machine.

Error correction (ECM)

may be disabled.

Make sure Error correction

(ECM) is set to on in the

Advanced Receive fax panel

of the MultiPASS Fax Setup

Utility (see page 3-9).

Chapter 8

Troubleshooting 8-25

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Problem

Cause

Solution

Faxes do not print

The BJ cartridge may not

be installed correctly.

Be sure to remove the orange

tape from the BJ cartridge

before you install it in the

MultiPASS (see page 7-14).

Make sure the BJ cartridge is

installed correctly (see page

7-11).

The print head may need

cleaning.

Clean the print head several

times (see page 7-8).

The BJ cartridge may need

to be replaced.

Try another BJ cartridge.

The MultiPASS may not have a Faxes will print only when a

BC-21e Color or BC-20

Black BJ Cartridge installed.

BC-21e Color or BC-20 Black

BJ Cartridge is installed.

Fax images print blotched The telephone lines may

ECM sending/receiving should

eliminate such problems.

However, if the telephone

lines are in poor condition,

you may have to try again.

or uneven

be in poor condition, or

you may have a bad

connection.

The other party’s fax may

have a problem.

Remember, the sending fax

usually determines document

quality. Be sure the other

party’s top cover and scanning

glass are clean.

Scanning Problems

Problem

Cause

Solution

TextBridge Pro reports it

“found an unsupported

feature in the TIFF

image file” (the file was

created by ScanTastic)

TextBridge Pro can only

process TIFF files that are

generated in Line Art mode

(not Grayscale or Color TIFF

files).

Ensure that you set ScanTastic’s

Image Type to Line Art before

scanning a document to be

processed by TextBridge pro.

Unexplained scanning

Possibly corrupt Preferences

file.

Delete the ScanTastic

Preferences file located in your

System folder. A new copy

of the Preferences file is

automatically created the next

time you start ScanTastic.

8-26 Troubleshooting

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Problem

Cause

Solution

Poor line art scan results

Increase resolution.

Line art scans should be

performed at very high

resolutions (in excess of

300 dpi).

Poor quality scanned

image on screen

Your screen representation

may be inaccurate.

Open the Monitors and Sound

panel from the Control Panels

command in the Apple Menu.

Poor quality scan

Your scan mode may be

incorrect.

If scanning line art, make sure

you select Line Art mode and

adjust your settings to

Thousands or Millions.

Your resolution setting

may be incorrect.

Ensure that you set the

proper resolution for the

MultiPASS.

Your application settings

may be incorrect.

If importing the scanned

image into another application,

review the software’s

documentation to help resolve

the problem.

Telephone Problems

Problem

Cause

Solution

You cannot dial

The telephone line may

not be connected properly.

Be sure the telephone line is

correctly connected to the

MultiPASS (see your Quick

Start Guide).

The unit may not be getting

power.

Make sure the power cord is

connected to the MultiPASS

and to an AC outlet; make

sure the AC outlet has power.

The MultiPASS may not

be set for the type of

telephone line in use

(pulse/tone).

If you have a pulse line, be

sure the MultiPASS is set for

pulse dialing (see page 3-4).

Chapter 8

Troubleshooting 8-27

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Problem

Cause

Solution

The phone disconnects

while you are talking

on the line

The MultiPASS may not be

plugged in properly.

Make sure the MultiPASS

is plugged in correctly.

If the MultiPASS is in

Disable the Silent Receive

option on the Receive Fax

panel of the MultiPASS Fax

Setup Utility (see page 3-7).

Answer Machine Mode and

Silent Receive is enabled,

the unit will switch to fax

receive mode when it detects

a period of silence.

Copying Problems

Problem

Cause

Solution

The MultiPASS will not

make a copy

The MultiPASS may have a

BC-21e Color BJ Cartridge

installed, and its black BJ tank

may be empty.

Replace the empty BJ tank

(see page 7-16).

The telephone may be off hook. Make sure the telephone is

in its cradle.

The document may not be

loaded correctly.

Make sure a document is set

in the ADF and the LCD

displays DOCUMENT READY.

Make sure the operator panel

is closed.

The BJ cartridge is not

installed.

Make sure the BJ cartridge is

installed correctly.

The MultiPASS may not be

be operating properly.

Try to print a document from

your computer.

MEMORY FULL

The MultiPASS’s memory

is full.

Print out any faxes stored in

memory. Then print one copy

at a time.

appears in the LCD

when you are making

multiple copies

8-28 Troubleshooting

Chapter 8

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General Problems

Problem

Cause

Solution

The MultiPASS has

no power

The power cord may not be

securely plugged into the unit.

Make sure the power cord is

plugged securely into the unit

and into a wall outlet.

If the power cord is connected

to a power strip, make sure the

strip is connected to an outlet

and turned on.

The power cord may not be

supplying power.

Check the power cord by

substituting another, or by

using a voltmeter to test it for

continuity.

The MultiPASS will not

print reports

The MultiPASS may have a

BC-21e Color BJ Cartridge

installed, and its black BJ

tank may be empty.

Replace the empty BJ tank

(see page 7-16).

A cartridge other than the

BC-21e Color or BC-20 Black

BJ Cartridge may be installed.

Install the BC-21e Color or

BC-20 Black BJ Cartridge.

Nothing appears in the

LCD display

The MultiPASS may not be

receiving power.

Check the plug and be sure it is

firmly plugged into the power

connector and the wall outlet.

If the display remains blank,

unplug the MultiPASS, wait five

seconds, then plug it in again.

Chapter 8

Troubleshooting 8-29

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Memory Clear Report

The Memory Clear Report summarizes the documents that were cleared

from memory when a power failure occurred. This report is generated

automatically.

❍ If you experience a power failure, any documents stored in memory

will be lost.

❍ When you turn on the MultiPASS after power is restored, the

MultiPASS automatically prints out a list of documents that were

stored in the memory at the time of the power failure.

*****************************

*** MEMORY CLEAR REPORT ***

*****************************

MEMORY FILES DELETED

TX/RX NO

0079

MODE

CONECTION TEL/ID

3122685700

PGS. SET TIME

ST. TIME

TRANSMIT

RECEIVE

08/03 12:54

08/04 12:59

0080

3375821111

8-30 Troubleshooting

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Specifications

Printing Specifications

Printing Method

Bubble Jet ink on-demand

Paper Handling

Automatic feed; Manual feed

Sheet Feeder

Capacity –

Maximum thickness of stacked paper:

0.4 inches (10 mm)

Auto Feed Only

Plain paper (20 lb or 75 g/m²)—Approx. 100 sheets

High resolution paper—Approx. 80 sheets

Transparencies—50 sheets

Envelopes—10

Other special media—1 sheet only

Paper Size

Letter—8.5 in × 11 in

Legal—8.5 in × 14 in

A4—210 mm × 297 mm

B5—176 × 250 mm

COM 10 envelope—9.50 in × 4.125 in

Monarch envelope—7.50 in × 3.875 in

DL envelope—110 mm × 220 mm

C5 envelope—162 mm × 229 mm

Recommended

Media Types

Canon Brilliant White Paper

Canon Bubble Jet Paper

Canon Glossy Photo Paper

Canon Greeting Cards

Canon High Gloss Film

Canon High Resolution Paper

Appendix A

Specifications A-1

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Paper Weight

Print Speed

17 to 24 lb (64 to 90 g/m²)

Up to 6.5 ppm in Black (using BC-20 Black

BJ Cartridge); Up to 1.5 ppm in Color

Print Width

Maximum—8 inches (205 mm)

Line Feed Speed

Approximately 150 ms/line at 2/6-inch line feeds

Printing

Resolution

Color (BC-21e Color BJ Cartridge)—720 × 360 dpi

Black (BC-20 Black BJ Cartridge)—720 × 360 dpi

(with Smoothing)

Printable Area—Papers

The shaded portion in the following figure shows the printing area for

paper. The table lists the minimum margins.

Margin Inches

0.25

0.12

0.65

6.4

3.0

16.5

Feed direction

Printable Area—Envelopes

The shaded portion in the following figure shows the printing area for a

COM10 envelope. The table lists the minimum margins.

Margin Inches

0.25

1.25

0.12

0.65

6.4

31.7

3.0

16.5

Feed direction

A-2 Specifications

Appendix A

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BJ Cartridges

BC-21e Color

BJ Cartridge

Print head

64 nozzles for black

24 nozzles for each color (cyan, magenta, yellow)

Approximately 2,000 color pages at 30% coverage

BCI-21 Color (cyan, yellow, magenta)

BCI-21 Black

Print head life

BJ tanks

Ink color

Black, cyan, yellow, magenta

BJ tank yield

BCI-21 Color—Approx. 100 pages at 7.5% coverage

BCI-21 Black—Approx. 225 pages at 5% coverage

BC-20 Black

BJ Cartridge

Print head

128 nozzles

Ink color

Black

Cartridge yield

Approx. 900 text pages at 5% coverage

Facsimile

Applicable line

Public Switched Telephone Network

Compatibility

Data compression MH, MR, MMR (ECM-MMR)

system

Modem type

Fax modem

Modem speed

14400/9600/7200/4800/2400 bps; Automatic

fallback

Transmission

speed

Approx. 6 sec/page* at 14.4 Kbps,

ECM-MMR transmitting from memory

Transmission/

reception

Memory size up to 42 pages (672 KB)*; up to 20

documents*

LCD displays memory used; uses direct

transmission when memory full

*Based on the CCITT #1 Chart, Standard mode

Appendix A

Specifications A-3

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Automatic

Document

30 pages, letter size (based on 20 lb paper);

10 pages, legal size

Feeder (ADF)

Fax resolution

Fine mode—203 × 196 dpi;

Standard mode—203 × 98 dpi

Horizontal × Vertical

Fax printing

speed

Approx. 4 pages/minute* (BC-20 Black

BJ Cartridge)

Dialing

Automatic dialing

One-touch speed dialing (6 locations)

Coded speed dialing (50 locations)

Group dialing (55 locations)

Manual dialing (with numeric buttons)

Automatic redialing (including error redialing)

Redial times: 1-10

Redial interval: 2-99 min

Manual redialing

Pause button (variable length: 1-15 sec)

Other Features/

Networking

Sequential broadcast (up to 57 locations)

Automatic receiving

Non-ring reception

Deactivate ECM

DRPD (Distinctive Ring Pattern Detection)

Report/Reference Activity report (up to 20 transactions)

Non-delivery report

TTI (Transmitter Terminal Identification)

RTI (Remote Terminal Identification)

*Based on the CCITT #1 Chart, Standard mode

A-4 Specifications

Appendix A

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Copier

Copying

Black and White—360 × 360 dpi (256 grayscale)

Color—360 × 360 dpi

resolution

Default size

Reduction sizes

Copy speed

100%

70%, 80%, 90%

Black and white copy

Initial copy—45 seconds

Subsequent copies—20 seconds (up to 3 ppm)

Color copy—Up to 3 min/page; letter size

Multiple copies

Up to 99 copies of a document; 1 copy of a color

document

Scanner

Scanning method Contact image sensor

Scanning image

UHQ (Ultra High Quality image enhancement);

Halftones—256 levels of gray; Color—16.7

million colors; Photo/text auto-recognition

processing

Paper Size

Up to 30 letter-size or A4-size sheets; 15 legal size

sheets; based on 20 lb paper

Color Scanning

Resolution

Up to 600 dpi; 300 dpi optical

Effective scanning 8.42 in (214 mm)

width

Compatibility

Adobe Photoshop Plug-In standard

Scanning speed

Black and White—9–78 sec/page (256 grayscale)

Color—39–234 sec/page

(Scan speed determined by scanned image

resolution and size.)

Document sizes

Maximum 8.5 in × 39.3 in (216 mm × 1000 mm)

Minimum 3.5 in × 2.5 in (88.9 mm × 63.5 mm)

(W x L)

Appendix A

Specifications A-5

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Scanned image

The actual scanned image size for the MultiPASS C635 is shown below.

This information applies to documents that will be scanned.

0.16 in

(4.0 mm)

Legal/Letter

0.16 in

(4.0 mm)

8.42 in

(214 mm)

0.12 in

(3.0 mm)

There is a 0.12 in (3.0 mm) margin on either side of the sheet and a

0.16 in (4.0 mm) margin on the top and bottom that are not picked

up by the scanner.

MultiPASS System Requirements

Macintosh

Macintosh 8.1 or later

System

Power PC™, USB enabled

Requirements

32MB RAM (64MB recommended)

75MB available hard disk space

Color monitor with 256 or more colors and

800 × 600 pixel display

CD ROM drive (2× or better)

A-6 Specifications

Appendix A

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General Specifications

Power Source

120V/60Hz

Power

Approx. 30W (maximum)

Approx. 6W (standby)

Consumption

Dimension

15.8 in × 14.4 in × 8.1 in

(400 mm × 365 mm × 205 mm)

Main unit – no trays

(W x D x H)

Weight

12.3 lb (5.6 kg)

Environmental

Conditions

Temperature: 41°F – 90.5°F (5°C – 32.5°C)

Humidity: 10% to 90% RH

Liquid Crystal

Display (LCD)

16 × 1

Display Languages English, French, Spanish

Telephone

Automatic Fax/Tel switchover

Answering machine hook-up

(CNG detecting signal, no sound)

Telephone hook-up

Remote reception by telephone

Remote receiving ID (Default): 25

Tone button

Pause button (variable length: 1-15 sec)

Appendix A

Specifications A-7

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Space Requirements

24.3 in (618 mm)

14.4 in (365 mm)

A-8 Specifications

Appendix A

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Receiving Faxes and Phone Calls

Automatically—Fax/Tel Mode

In Fax/Tel mode, the MultiPASS monitors all incoming calls to see

whether the call is from another fax machine or from a telephone:

Type of call

Telephone

Fax

Sending document

manually

Sending document

automatically

Telephone charges

begin for caller.

MultiPASS answers without ringing

MultiPASS listens for FAX TONE

(For 8 sec)

RING START TIME

(Factory default

setting=8 sec)

Document received

FAX TONE

detected

automatically

(FAX TONE is detected

and the MultiPASS

switches to receive

mode.)

FAX TONE is not detected

MultiPASS starts ringing

Pick up the

handset to talk.

F/T RING TIME

(Factory default

setting=15 sec)

If you don’t pick up the handset

(within 15 sec)

F/T SW ACTION

Choose between:

DISCONNECT

Receive (factory default setting) and Disconnect

The MultiPASS

disconnects the call.

RECEIVE

(Factory default setting)

Appendix A

Specifications A-9

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Using the MultiPASS C635

as a Stand-alone Fax

If you plan to use the MultiPASS C635 as a stand-alone fax, and you do

not install the MultiPASS Fax Setup Utility (part of the MultiPASS

Desktop Manager software package), you must enter your name and fax

number from the operator panel. If you choose to use the MultiPASS

C635 this way, you will not be able to use its many features, such as speed

dialing or scanning.

Also, you will not be able to change the Transmit Confirmation Report

to print after every transaction. (The default for the TX REPORT is to

print only when there is an error in transmission.) Canon recommends

that you install the MultiPASS software as described in the Quick Start

Guide. See Chapter 3 for details on using the MultiPASS Fax Setup Utility.

In the United States, you are required by FCC regulations to include your

name and fax number every time you send a fax. Be sure to enter this

information.

LCD Menu System

To enter the LCD Menu System, press the FUNCTION button on the

operator panel. Then press < or > to move between selections and press

START/COPY to make a selection. Press STOP to exit the LCD Menu

System.

Option

Description/Settings

USER SETTINGS

DATE & TIME

Set the date and time (24-hour clock) using the

numeric buttons.

UNIT TELEPHONE #

UNIT NAME

Enter your fax number using the numeric

buttons (up to 20 characters).

Enter the name you want to appear at the top of

each fax page you send (up to 24 characters).

TEL LINE TYPE

Sets the dialing method the MultiPASS uses to

match the type of phone line you have—

TOUCH TONE or ROTARY/PULSE.

Appendix B

Using the MultiPASS C635 as a Stand-alone Fax B-1

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Option

Description/Settings

COLOR COPY MEDIA Select PLAIN PAPER when printing or copying

on plain paper, or HIGH RES. PAPER for

special print media, such as Canon’s High

Resolution Paper.

RX MODE

Sets the Receive Mode.

FILE PRINT

Prints documents stored in the MultiPASS’s

memory (when the MultiPASS Desktop

Manager is installed).

ROLLER CLEANING

HEAD CLEANING

NOZZLE CHECK

Cleans the rollers inside the MultiPASS.

Cleans the print head on the BJ cartridge.

Prints a test pattern to check whether the

BJ cartridge is functioning normally.

You can change the TX REPORT settings only through the MultiPASS

Fax Setup Utility.

Entering Information in the MultiPASS

When using the MultiPASS as a stand-alone fax machine, you must enter

your user information into the unit through the operator panel.

When entering information through the operator panel of the

MultiPASS, follow these guidelines.

❍ If you pause and do not make an entry for more than 60 seconds,

the MultiPASS returns to Standby mode. You must start the

procedure over from the beginning.

❍ If you make a mistake while entering registration information, you

can correct it in one of two ways:

Press < or > to move the cursor under the wrong character, and

then enter the correct character.

•

Press STOP and reenter the information.

•

B-2 Using the MultiPASS C635 as a Stand-alone Fax

Appendix B

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Entering Your User Information

Follow the steps below to set the date and time for your MultiPASS and

to enter your fax number and your name. The date and time appear in

the LCD display as well as on the documents you send. Your fax number

and name appear on each document you send.

FUNCTION

Press FUNCTION

FUNCTION

on the one-touch

speed dialing

keypad.

Then press

the > button.

USER SETTINGS

Press

START/COPY

twice.

START/COPY

DATE & TIME

START/COPY

06/08/99

15:36

❍ Use the month-day-year format (mm/dd/yy).

❍ Precede single digits with a zero.

Enter today’s

date and the

time using the

numeric buttons.

ABC

DEF

MNO

GHI

JKL

WXY

PRS

TUV

11/15/99

00:00

SYMBOLS

OPER

TONE

Appendix B

Using the MultiPASS C635 as a Stand-alone Fax B-3

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❍ Set the time using the 24-hour clock system.

❍ Example:

07:30 = 7:30 A.^M.

17:05 = 5:05 ^P.^M.

ABC

DEF

MNO

GHI

JKL

WXY

PRS

TUV

11/15/99

08:15

SYMBOLS

OPER

TONE

Press START/COPY

twice when the

date and time

are entered.

START/COPY

DATA ENTRY OK

TEL =

ABC

DEF

Enter your fax

number (up to 20

digits) using the

numeric buttons.

GHI

JKL

MNO

PRS

TUV

WXY

TEL = 6665552222

SYMBOLS

OPER

TONE

❍ You can enter a space with the > button to make your

number easier to read.

B-4 Using the MultiPASS C635 as a Stand-alone Fax

Appendix B

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START/COPY

Press START/COPY

when the fax

number is entered.

DATA ENTRY OK

❍ After a few seconds, the LCD display changes to:

UNIT NAME

START/COPY

Then press

START/COPY

again.

❍ Press the button with the letter you want to enter; for

Enter your name

(up to 24

example, press 2 three times to enter a capital C.

characters) using

the numeric

buttons.

CANON FAX BACK

Button

Characters

ABCabc2

DEFdef3

GHIghi4

JKLjk15

MNOmno6

PQRSpqrs7

TUVtuv8

WXYZwxyz9

-.*#!”,;:^’_=/|’?$@%&+()[]{}<>

❍ Correct errors by moving the cursor to the error using

< or > (on the one-touch speed dialing keypad) and

entering the correct character.

Appendix B

Using the MultiPASS C635 as a Stand-alone Fax B-5

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START/COPY

Press START/COPY

when you finish

entering your

name.

DATA ENTRY OK

STOP

Press STOP to

complete the

registration.

The MultiPASS returns to standby

mode.

B-6 Using the MultiPASS C635 as a Stand-alone Fax

Appendix B

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Glossary

Automatic dialing

Dialing fax or telephone numbers by using a shortcut of pressing one to

three buttons. To use automatic dialing, you must register the numbers

in the MultiPASS Fax Setup Utility. See also one-touch speed dialing

keypad, coded speed dialing, and group dialing.

Automatic document feeder (ADF)

Refers to the document tray in which you stack the document you want

to fax, copy, or scan.

Automatic redialing

When the receiving fax machine is busy or does not answer, or when an

error occurs while sending, the MultiPASS waits a specified amount of

time and then automatically redials the number. You define the number

of times the unit redials and the length of time between redialing.

Bi-directional parallel interface port

An interface connection that is capable of both sending or receiving. For

example, when you print from your computer, data goes from your

computer to the MultiPASS; when you scan into your computer, data

goes from the MultiPASS to your computer.

BJ cartridge

The printing mechanism that contains the print head unit and BJ tanks.

BJ tank

The special type of ink container housed by the BJ cartridge. The

BC-21e Color BJ Cartridge contains two BJ tanks: one color—BCI-21

Color (which includes cyan, yellow, magenta) and one black—BCI-21

Black.

bps

Bits per second. Refers to the speed with which a fax machine sends and

receives data.

Broadcasting

Transmitting documents to more than one location.

Glossary

G-1

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CCITT #1 Chart

A test chart, defined by CCITT/ITU-TS, used to measure the

transmission speed as well as the transmitting and receiving memory

capacity of a fax machine.

CCITT/ITU-TS

Formerly known as CCITT, Consultative Committee for International

Telegraph and Telephone. CCITT has been replaced by the International

Telecommunications Union-Telecommunications Sector (ITU-TS), a

committee created to set international standards for

telecommunications.

Centronics

The popular name for the parallel printer port used by most printers.

CNG

Calling Tone. This is a signal sent by fax machines to identify the call as

an incoming document. When the receiving fax detects this signal, it

automatically starts to receive the fax transmission. The majority of fax

machines in use today can send and detect CNG signals.

Coded speed dialing

An automatic dialing method that allows you to dial a fax or telephone

number by pressing the CODED DIAL button and a two-digit code using

the numeric buttons.

cps

Characters per second. A unit of measurement that indicates the printer’s

speed.

dB(A)

Stands for decibel level (a decibel being a unit of measurement for the

intensity of the sound coming from the unit), adjusted for background

noise.

Dialing methods

Ways of pressing one or more buttons to access a number to connect to

an outside party or fax machine. Dialing methods include one-touch

speed dialing, coded speed dialing, group dialing, and manual (regular)

dialing.

Dithering

A method by which color dots are combined on a page to produce a

wide spectrum of colors.

G-2

Glossary

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Document

The sheet of paper containing the data that you send to or receive from

a fax.

dpi

Dots per inch. A unit of measurement for indicating a printer’s

resolution.

DRPD

Distinctive Ring Pattern Detection. Allows you to assign up to five

different ring patterns to distinguish voice and fax calls using your

telephone company’s special services.

ECM

Error Correction Mode. The ability of your MultiPASS to reduce system

and line errors when sending or receiving from another fax with ECM

capability. ECM is most effective in areas where the telephone lines are

in poor condition or there is frequent interference on the line.

Fax/Tel switching

The ability of the MultiPASS to automatically detect whether a call is

from a fax or telephone. With this feature, one telephone line can be

shared by both the telephone and the fax.

FINE

The fax setting for documents with very small characters and lines.

Font

A complete set of characters of the same size and style; a particular

implementation of a typeface. For example, 12-point, Courier bold.

G3, Group 3 fax machine

Defined by CCITT. Uses encoding schemes to transmit image data while

reducing the amount of data that needs to be transmitted, thus reducing

transmission time. Encoding schemes for G3 fax machines are Modified

Huffman (MH), Modified Read (MR), and Modified Modified Read

(MMR).

Grayscale

Representing color in black and white as a result of different intensities

of color. Different colors and intensities of colors appear as different

shades of gray.

Glossary

G-3

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Group dialing

A dialing method that enables you to dial up to 55 registered one-touch

speed dialing or coded speed dialing numbers together as a group. This

means that you can press just one to three buttons to enter numbers

when sending the same document to many destinations.

Halftone

Using this method, the MultiPASS (in printer mode) produces shades of

gray or of colors by mapping dots to be printed. For color printing,

different colored dots of ink are placed closely together to create

illusions of other colors.

IEEE 1284

IEEE 1284 is the new specification standard for computer-to-peripheral

bi-directional parallel interface communications. The new standard was

adopted by IEEE, Institute of Electrical and Electronic Engineers, Inc., in

1993. Some of the benefits it provides are: bi-directional communication

between computers and peripheral devices, a higher speed data transfer

rate, and protection against data loss due to noise interference.

Ink Saver

You can enable or disable economy printing (ink saving feature) when

receiving faxes. By enabling the Ink Saver Mode, ink consumption can be

decreased by as much as fifty percent, resulting in a longer effective

cartridge life. You set Ink Saver Mode in the Advanced: Receive Fax

dialog box.

Intensity

The amount of color. More intense or more saturated colors are more

pure. Less intense or less saturated colors are less vivid.

Interface port

The MultiPASS comes with one IEEE 1284, bi-directional parallel

interface port, located on the back of the unit. You attach the cable that

connects your computer and MultiPASS to this port.

Jack

The telephone receptacles (RJ11 type) on your wall or in your

MultiPASS used to connect the MultiPASS to the telephone line,

telephone, answering machine, or data modem.

Landscape orientation

Refers to printing across the length of the page (as opposed to portrait

orientation printing across the width of the page).

G-4

Glossary

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Manual feed

A method of feeding paper into the printer one sheet at a time.

Manual receiving

A method of receiving faxes in which you answer all incoming calls

using a telephone.

Manual redialing

When you use regular dialing, you can redial a number “manually”

simply by pressing REDIAL on the operator panel. The last number

called is the number redialed.

Memory broadcast

Allows you to send a scanned fax to as many as 57 locations at once,

using a combination of one-touch speed dialing, coded speed dialing,

and regular dialing.

Modem

A device that converts (Modulates) digital data for transmission over

telephone lines. At the receiving end, this device converts the modulated

data (DEModulates) to digital format that the computer understands.

MultiPASS Fax Setup Utility

Canon’s exclusive software package that allows you to use the MultiPASS

to send and receive faxes.

Noise

A term applied to a variety of problems that impair the operation of

telephone lines used for faxing.

Noise level

See dB(A).

Numeric buttons

The round numbered buttons on the operation panel marked the same

as a standard telephone keypad. Press them to perform manual dialing,

to enter numbers and letters when you register numbers and names, and

to enter coded speed dialing codes with two or more digits.

One-touch speed dialing keypad

The round buttons numbered 1 to 6 on the operator panel, each of

which may be registered as a fax or telephone number. Once a number is

registered, you press one button to dial the entire number.

Glossary

G-5

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Page orientation

Refers to the direction of print on the page. Printing across the width of

a page is called portrait orientation. Printing across the length of a page

is called landscape orientation.

Pause

A timing entry required for registering certain long distance numbers

and for dialing out through some telephone systems or switchboards.

Pressing the REDIAL/PAUSE button enters a pause between digits of a

telephone number.

Portrait orientation

Refers to printing across the width of the page (letter style). This is the

opposite of landscape orientation, which is printing across the length of

the page.

Print head

The printing mechanism that contains print nozzles and ejects the ink

for printing.

Print head capping

An automatic protection function that prevents the print head unit and

BJ cartridges from drying out or becoming clogged with dust.

Printable area

The area of a sheet of paper or envelope on which a printer can

reproduce text or graphics (the printable area is smaller than the paper).

Printer driver

Software that sends printing instructions to a printer (in this case, the

MultiPASS C635). The printer driver keeps track of the attributes of a

printer and the codes the program must send to access those attributes.

Pulse

See Rotary pulse.

RAM

Random Access Memory. Memory that is used for temporary storage of

information such as documents you want to print, scanned and received

documents, and downloaded fonts.

Receiving

Receiving faxes is also defined as RX or reception. This refers to how the

MultiPASS receives fax documents.

G-6

Glossary

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Redialing, automatic

See Automatic redialing.

Redialing, manual

See Manual redialing.

Reduction mode

The MultiPASS’s automatic feature that reduces the received image to

ensure it fits on the page. You can turn this feature on/off with the

Reduce to Fit Paper option in the Receive Fax panel of the MultiPASS Fax

Setup Utility.

Registering

A process by which you place fax or telephone numbers and names in the

MultiPASS’s memory for automatic dialing so that you can save time

dialing frequently called destinations. You register numbers using the

Speed Dial setup panel in the MultiPASS Fax Setup Utility.

Regular dialing

Pressing the individual numeric buttons to dial a fax or telephone

number.

Remote receiving ID

A two-digit code that enables you to manually activate a fax using a

telephone that is connected to the MultiPASS. (The default code is 25.)

Remote reception

Activating a fax by answering a telephone that is connected to the

MultiPASS, but that is not located near the unit (such as a cordless

phone). You need to dial a remote receiving ID number to start remote

reception.

Resolution

The measurement of a printer’s quality expressed in dots per inch (dpi).

Low resolution causes font characters and graphics to have a jagged

appearance. Higher resolution means smoother curves and angles as

well as a better match to traditional typeface designs. Resolution values

are represented by horizontal data and vertical data, for example,

360 × 360 dpi.

Rotary pulse

A telephone dialing system where a dial is rotated to send pulses to

the telephone switching system. When you pulse dial, you hear clicks.

When you touch-tone dial, the most common dialing system, you

hear tones.

See Receiving.

Glossary

G-7

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ScanTastic

Software you can use to scan individual documents or groups of

documents.

Sender ID

Information printed at the top of a fax (also called TTI or Transmit

Terminal ID). This data appears only if the sending fax has been

programmed with the information.

Sending

Sending transmission is also defined as TX or transmit. A fax document

that has been scanned by a fax machine and sent over telephone lines, in

the form of electrical pulses, to another fax machine is a sending

transmission.

Sending speed

The rate at which faxes are transmitted through the phone line. See also

bps (bits per seconds).

SpoolMaster

Software you can use so that you can continue to use your computer

while you print. For more information, see Chapter 2, Printing with the

MultiPASS C635.

Standby

The mode in which the MultiPASS is on and ready to use. All operations

start from Standby mode when the LCD displays the date and Receive

mode.

Tone/pulse setting

The ability to set the MultiPASS to match the telephone dialing system

your telephone line uses: touch-tone or rotary pulse.

Transaction number

A unique number assigned to each fax document sent (TX NO.) or

received (RX NO.) by the MultiPASS and used to identify that particular

fax document.

Transmit

See Sending.

TrueType font

A scalable font technology. It offers you the same font images both on

computer displays and printer outputs.

G-8

Glossary

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TTI

Transmit Terminal ID. See Sender ID.

See Sending.

Typeface

The printed design of characters. For instance, Courier, Script, and

Roman typefaces all print characters of different designs.

Typestyle

Refers to how the typeface appears: slanted (italic) or upright.

UHQ (Ultra High Quality)

An exclusive Canon digital image processing system that incorporates 64

shades of gray along with a special edge enhancement feature which

ensures that text and photos are transmitted with ultimate clarity.

USB-to-Parallel cable

The cable that you use to connect the Centronics parallel port on the

MultiPASS to the USB port on your Macintosh computer.

Glossary

G-9

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Index

8 Colors setting: 2-13

72 dpi: 6-3

Auto start send: 3-6

Automatic

180×180 dpi: 2-11

batch scanning: 6-20–24

dialing: 4-4–5

feed: 2-11

216 dpi: 6-3

360×360 dpi: 2-11, A-5

720×360 dpi: 2-11

Automatic Document Feeder (ADF): 1-7,

1-14–15, 4-2, 8-3–4, A-4

paper jams: 8-3–4

Automatically feeding paper: 2-22–25

A4 paper size: A-1

Accessories: 1-2–3

Adding pages, to document: 1-16

Address book, faxing: 3-12–13

ADF: See Automatic document feeder

Adjusting

B&W FAX/COPY button: 1-9–10, 4-14–15

B&W PHOTO mode: 1-19

B&W TEXT mode: 1-19

Background printing: 2-6