Bose Speaker System 329509 1300 User Manual

®
COMPANION 20  
MULTIMEDIA SPEAKER SYSTEM  
Owners Guide | Guía de usuario | Notice d’utilisation  
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Safety and Regulatory Information  
Please read this owner’s guide  
Please take the time to follow the instructions in this owner’s guide carefully. It will  
help you set up and operate your system properly and enjoy its advanced features.  
Please save this owner’s guide for future reference.  
WARNING: To reduce the risk of fire or electrical shock, do not expose the product to  
rain or moisture.  
WARNING: Do not expose this apparatus to dripping or splashing, and do not place  
objects filled with liquids, such as vases, on or near the apparatus. As with any  
electronic products, use care not to spill liquids into any part of the system. Liquids  
can cause a failure and/or a fire hazard.  
The lightning flash with arrowhead symbol within an equilateral triangle  
alerts the user to the presence of uninsulated, dangerous voltage within the  
system enclosure that may be of sufficient magnitude to constitute a risk of  
electrical shock.  
The exclamation point within an equilateral triangle, as marked on the system,  
is intended to alert the user to the presence of important operating and  
maintenance instructions in this owner’s guide.  
WARNING: Do not place any naked flame sources, such as lighted candles, on or near  
the apparatus.  
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SAFETY AND REGULATORY INFORMATION  
CAUTION: Make no modifications to the system or accessories. Unauthorized alterations  
may compromise safety, regulatory compliance, and system performance.  
CAUTION: Long-term exposure to loud music may cause hearing damage. It is best to  
avoid extreme volume when using headphones, especially for extended periods.  
CAUTION: Use only the power supply provided with the speaker system.  
This product conforms to all EU Directive requirements as applicable  
by law. The complete Declaration of Conformity can be found at  
Names and Contents of Toxic or Hazardous Substances or Elements  
Toxic or Hazardous Substances and Elements  
Hexavalent  
(CR(VI))  
Polybrominated Biphenyl  
(PBB)  
Polybrominated  
diphenylether (PBDE)  
Part Name  
PCBs  
Lead (Pb) Mercury (Hg) Cadmium (Cd)  
X
X
0
X
X
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Metal parts  
Plastic parts  
Speakers  
Cables  
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit  
requirement in SJ/T 11363-2006.  
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the  
limit requirement in SJ/T 11363-2006.  
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SAFETY AND REGULATORY INFORMATION  
NOTES:  
The product label is located on the bottom of the product.  
The product is intended to be used only with the power supply provided.  
The product must be used indoors. It is neither designed nor tested for use outdoors,  
in recreational vehicles, or on boats.  
Where the mains plug or appliance coupler is used as the disconnect device, such  
disconnect device shall remain readily operable.  
Additional safety information  
See the additional instructions on the Important Safety Instructions sheet  
(North America only) enclosed in the shipping carton.  
iPod is a trademark of Apple Inc., registered in the U.S. and other countries.  
©2011 Bose Corporation. No part of this work may be reproduced, modified, distributed, or  
otherwise used without prior written permission.  
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SAFETY AND REGULATORY INFORMATION  
Information about products that generate electrical noise  
This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to  
provide reasonable protection against harmful interference in a residential  
installation. This equipment generates, uses, and can radiate radio frequency  
energy and, if not installed and used in accordance with the instructions, may cause  
harmful interference to radio communications. However, this is no guarantee that  
interference will not occur in a particular installation. If this equipment does cause  
harmful interference to radio or television reception, which can be determined by  
turning the equipment off and on, you are encouraged to try to correct the  
interference by one or more of the following measures:  
• Reorient or relocate the receiving antenna.  
• Increase the separation between the equipment and receiver. Connect the  
equipment to an outlet on a different circuit than the one to which the receiver  
is connected.  
• Consult the dealer or an experienced technician for help.  
NOTE: Unauthorized modification of the system could void the user’s authority to  
operate this equipment and may void the warranty.  
This product complies with the Canadian ICES-003 Class B specifications.  
For future reference  
For convenience, enter the serial number (S/N located on the bottom of the right  
speaker) below and on the Customer Warranty card.  
Serial number: _____________________________________________________________  
Purchased on: _____________________________________________________________  
We suggest that you keep your purchase receipt and the limited warranty with  
this guide.  
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CONTENTS  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Positioning the speakers and control pod . . . . . . . . . . . . 10  
Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Connecting the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Connecting an external music source . . . . . . . . . . . . . . . 14  
Connecting headphones . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Using the speaker system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Turning on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Controlling the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Automatic standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Contacting Customer Service . . . . . . . . . . . . . . . . . . . . . . 19  
Maintenance and Technical Information . . . . . . . . . . . . . . . . . . . . 20  
Cleaning the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
What you must do to obtain limited warranty service . . . . 21  
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INTRODUCTION  
Congratulations on your purchase of the Bose® Companion® 20  
multimedia speaker system. With these high-quality speakers,  
you can enjoy:  
• Full, natural sound from just two speakers whether sitting  
directly in front of your computer or across the room.  
• Sleek, space-saving design that complements the look of  
your computer.  
• A unique control pod that makes it easy to adjust or mute the  
volume and connect headphones and other audio devices.  
• Exclusive TrueSpace® stereo digital signal processing that  
reproduces wide, natural sound from only two speakers,  
bringing more life to music, games and videos.  
• Proprietary digital signal processing that delivers crisp, clear  
performance at all listening levels.  
• Advanced port design and driver that produce powerful low  
note performance and room-filling sound.  
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SETTING UP  
Unpacking  
During unpacking, make sure that all parts shown are in the carton.  
If any part is missing or damaged, contact your Bose dealer.  
Save the carton and all packing materials for possible future use.  
Left speaker  
Right speaker  
Control pod  
and cable  
Speaker  
cable  
Audio  
cable  
Power pack  
and cable  
AC power  
cord*  
*Correct for your region.  
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SETTING UP  
Positioning the speakers and control pod  
18 in – 32 in  
46 cm – 81 cm  
The size and shape of these speakers make it easy to position  
them directly next to your computer. To provide an accurate  
sound stage, you should observe the following guidelines:  
• Place the left and right speakers (left and right speakers are  
identified on each speaker back panel) an equal distance from  
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SETTING UP  
the center of your computer monitor or screen. They should be  
between 18 and 32 inches apart.  
• Avoid putting objects directly in front of the lower part of the  
speaker grilles. This area is where the speaker driver is located.  
• Do not place the speakers too far behind your computer  
monitor or screen because that will block the sound.  
• Place the control pod so it is within easy reach.  
• Keep the front of the speakers even with, or slightly forward of,  
the front of the computer screen.  
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CONNECTING  
Connecting the cables  
Use the four provided cables and the AC power cord to make the  
connections shown on page 13.  
CAUTION: Do not plug in the AC power cord until all other connec-  
tions are completed.  
a
1. Insert one end of the audio in cable  
into the Audio In  
connector on the back of the right speaker.  
2. Insert the other end of the cable into the Headphone or  
Speaker output connector (the labels and positions of these  
connectors vary) on your computer.  
b
3. Insert the control pod cable  
plug into the Control Pod  
connector on the right speaker.  
c
4. Insert the free end of the DC power cable  
Power connector on the right speaker.  
into the DC  
d
5. Insert the end of the left speaker cable  
into the Left  
Speaker connector on the right speaker.  
e
6. Insert the small end of the AC power cord  
into the power  
pack and then insert the large end into an AC (mains) outlet.  
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CONNECTING  
Left  
speaker  
Right  
speaker  
d
c
a
b
b
a
d
c
e
13  
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CONNECTING  
Connecting an external music source  
You can connect an iPod, mp3 player, or other music source to  
the control pod using a 3.5 mm plug (not supplied). The music  
source audio and computer audio are mixed and will both play at  
the same time.  
To connect an external music source  
Fully insert the 3.5 mm plug from the music source into the  
Audio In connector on the control pod. To avoid hearing both the  
computer and external music source, mute the computer audio.  
Connecting headphones  
Use headphones with a 3.5 mm plug. Fully insert the 3.5 mm plug  
into the headphone connector on the control pod. Connecting  
headphones to the Companion® 20 system mutes the sound from  
the speakers.  
Headphone  
connector  
Audio In  
connector  
14  
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USING THE SPEAKER SYSTEM  
Turning on the system  
Touch the top of the control pod to turn the speaker system on.  
The power indicator illuminates. Touch the top of the control pod  
again to turn the system off. The power indicator extinguishes.  
Power indicator  
Power control  
Volume  
control  
Controlling the volume  
Rotate the volume control (top outer band) on the control pod  
clockwise to increase the volume; counterclockwise to  
decrease volume.  
When your sound source has a volume control  
1. Rotate the Companion® 20 control pod volume control fully  
counterclockwise to decrease the volume to minimum (zero).  
2. Adjust the volume on your sound source to near maximum.  
As you increase the volume, no sound is emitted from the  
Companion® 20 speakers, because they are set to minimum.  
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USING THE SPEAKER SYSTEM  
Note: You should never turn your sound source up to maximum  
volume, as this could cause the sound to distort. A volume setting  
of about 80% of maximum should be sufficient.  
3. Rotate the Companion® 20 control pod volume control  
clockwise until the sound reaches the desired listening level.  
Automatic standby  
The Companion® 20 system automatically goes into the standby  
state after two hours when there is no audio signal or the volume  
is turned all the way down. You can disable automatic standby so  
the system is always on when connected to power.  
To disable automatic standby  
Lightly press and hold the top of the control pod (approximately six  
seconds) until you hear two tones that chime from high to low.  
To re-enable automatic standby  
Lightly press and hold the top of the control pod again until you  
hear two tones that chime from low to high.  
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TROUBLESHOOTING  
Low volume settings (less than 2/3 maximum) on your computer or  
media player reduce its output and can unnecessarily limit the  
volume of the Companion® 20 system.  
Computer volume controls often include:  
• External buttons, which may operate independent of the  
onscreen controls.  
• Onscreen controls, provided on the computer.  
• Various media player controls.  
Try adjusting one or more of these controls if the sound from the  
Companion® 20 system is too low.  
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TROUBLESHOOTING  
Problem  
No sound  
What to do  
• Make sure the speakers are turned on  
(the power indicator on the control pod  
is illuminated).  
• Make sure the control pod volume control  
is not turned fully counterclockwise (minimum).  
• Make sure the computer is plugged in and  
turned on, mute is turned off, and all volume  
controls are turned up.  
• Be sure the power pack is securely plugged  
into the right speaker and into a power outlet  
or surge protector.  
• Be sure the AC power outlet is working. When  
using a surge protector or power strip, be sure  
it is turned on.  
The Companion® 20 Decrease the volume of the sound source  
system sound seems and increase the Companion® 20 speaker  
distorted  
volume using the control pod.  
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TROUBLESHOOTING  
Problem  
What to do  
One speaker does  
not play or sounds  
distorted  
• Make sure the cable from the left speaker  
is firmly inserted into the Left Speaker  
connector on the back of the right speaker.  
• Check the balance setting on your sound  
source.  
Cannot control the  
volume using the  
control pod  
Make sure the control pod plug is fully  
inserted into the connector on the rear of the  
right speaker. Push the plug in using suffi-  
cient force to ensure that it is fully inserted  
into the connector.  
No sound from  
headphones  
No sound from the  
connected device  
Contacting Customer Service  
For additional help in solving problems, contact Bose® Customer  
Service. Refer to the address sheet included in the carton, or visit  
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MAINTENANCE AND TECHNICAL INFORMATION  
Cleaning the system  
Wipe the speakers and control pod with a dry cloth.  
• Do not use solvents or chemicals.  
• Do not allow liquids or objects to enter the rear port of the  
speakers, the speaker grilles, or any part of the control pod.  
If the bottom of the control pod loses its adhesion to the tabletop,  
use a lint-free cloth, slightly dampened with water, to clean the  
control pod bottom surface.  
Technical Information  
Driver complement  
Two 2.75 inch (70 mm) high excursion, wide-range transducers  
Dimensions (approximate)  
Speakers: 8.6"H x 3.5"W x 4.4"D (22.0 cm x 9.0 cm x 15.0 cm)  
Control pod: 2.5"D x 1.125"H (6.3 cm x 2.8 cm)  
Weight (approximate)  
One speaker, unpacked: 2.5 lb (1.1 kg)  
Control pod: 0.5 lb (0.2 kg)  
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LIMITED WARRANTY  
This system is covered by a limited warranty. Details of the limited  
warranty are provided on the Product Registration Card that  
came with your system. Please fill out the information section on  
the card and mail it to Bose. Failure to do so, however, will not  
affect your limited warranty rights.  
What you must do to obtain limited warranty service  
Return the product, with proof of purchase from an authorized  
Bose dealer, using the following procedures:  
1. Contact the Bose organization in your country or region (visit  
country or region) for specific return and shipping instructions.  
2. Label and ship the product, freight prepaid, to the address  
provided by the Bose organization in your country.  
3. Place any necessary return authorization number prominently  
on the outside of the carton. Cartons not bearing a return  
authorization number where required, will be refused.  
21  
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©2011 Bose Corporation, The Mountain,  
Framingham, MA 01701-9168 USA  
AM344837 Rev.02  
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