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NOVEMBER 2006
ACR2005A
NETWORK SERVICES
ServSwitch™ Wizard IP Plus
USER GUIDE
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BLACK BOX
BLACK BOX
724-746-5500
LOC REM VNC 100 LNK PWR
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
CUSTOMER
SUPPORT
INFORMATION
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
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®
Introduction
Four simultaneous remote users
Wizard IP Plus can support four
remote users at any one time. All of
these may be connected via the IP
network port or one may be linked
via the modem/ISDN channel.
Audio over IP
Full stereo audio is
supported both locally
and remotely via the
IP/modem links.
Thank you for choosing the Wizard IP Plus
from Black Box. This intelligent product
delivers straightforward setup, secure
operation and the ability to fully control one
or more computers from almost anywhere.
Remote control via a network connection is
nothing new and software-only solutions to
facilitate this are commonplace. However,
they all present two major drawbacks: a)
Special software must be used on all of the
computers involved, especially the host, and
b) if that host ceases to operate, the remote
user is powerless to intervene.
Local user console
The console port allows control of the
system(s) by a keyboard, video monitor
and mouse connected directly to the
Wizard IP Plus.
Modem/ISDN port
This port offers a
Modem or ISDN
Modem or ISDN
connection option that
can be used alongside,
or instead of, the IP
network link. It also
offers a backup route
should the network fail.
Dual formats for flexibility
IP network/
Internet
The Wizard IP Plus supports both DVI
digital and analog video types. It also
accepts PS/2 or USB-style keyboard and
mouse connections.
Wizard IP Plus is different and requires only
the remote system(s) to run a small utility.
The host system can run its usual operating
system completely unchanged and needs
only to be connected (via its keyboard, video
and mouse ports) to the compact Wizard IP
Plus box.
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IP network/Internet
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724-746-5500
The IP port allows direct connection to
an Ethernet-based local network and
from there onto the wider Internet.
LOC REM VNC 100 LNK PWR
Alternatively, the robust Wizard IP
Plus security system will allow direct
connection to the outside world.
Main KVM connection
It is this external connection to the Wizard IP
Plus that keeps the remote user in control.
Even in the midst of a system crash, the
remote user can still view the host’s condition
as if sitting next to it. Additionally, when the
power switch option is employed, a host
system can be remotely rebooted, no matter
how badly it has locked-up.
Power switch
OR
Optional power control
KVM switch
Wizard IP Plus provides
the opportunity to attach
one or more power
Digital audio is supported across the IP links,
as are digital and analogue video signals.
The Virtual Media feature allows remote
administrators to easily transfer upgrade
files to any host computer.
Virtual Media feature
switches. These control
the supply to the host
system(s) and allow the
remote user to hard reset
any host computer that
has suffered a failure.
Allows an authorised remote user to
transfer files and folders to a host
computer, such that they appear as
though presented locally on removable
media (as would a memory stick, CD-
ROM or floppy). Via the IP/modem link,
the remote user can then control the
host and make use of the transferred
files and folders. An indispensible
feature when remotely upgrading or
patching distant host systems.
One host or many
On its own, the Wizard IP Plus
provides remote access to one host
computer. However, when linked to
a suitable KVMA switch, the remote
user(s) can easily control up to 128
separate host computer.
Wizard IP Plus really starts to excel when it
is hooked to a suitable KVMA switch. Then
its robust, secure and adaptable operation
is available across up to 128 separate host
systems.
ꢂ
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®
Wizard IP Plus features - front and rear
Considering its capabilities, the Wizard IP Plus is supplied within a remarkably
compact casing. Measuring just 198mm x 120mm x 43mm, it occupies just half
of a single (1U) rack space and provides most of its connectors at the rear face.
The smart front face features the IP network port and the operation indicators.
Modem port
Configuration
switches
Used for flash
upgrades and
total reset
functions. They
are not required
under normal
circumstances.
Power control port
Optionally use this port
to control one or more
power switches. These
allow the remote user to
take full control of the
host system(s).
Optionally use this
port to attach either
a standard modem or
an ISDN adapter. This
feature provides an
alternative, direct-dial,
remote link into the
Wizard IP Plus.
IP network port
This intelligent Ethernet
port can automatically
sense whether it is
attached to a 10Mb or
100Mb network.
MODEM
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BLACK BOX
INDOOR
USE ONLY
724-746-5500
POWER CONTROL
1
ON
2
LOC REM VNC 100 LNK PWR
A
B
1 2
K/M
K
/
M
V
M
DVI
VGA
DVI
VGA
5V
2A
CFG
KVMA CONSOLE
COMPUTER / KVMA SWITCH
Dual power inputs
Connect one or
KVMA console
Computer/KVMA Switch
Indicators
These six indicators clearly show the key aspects of operation:
Devices connected here allow you to Link these connectors to the keyboard
two power adapters
here. When two
units are connected,
load is shared
perform the initial configuration of
the Wizard IP Plus. Additionally, you
can use these to locally control the
connected computer(s).
and mouse (USB or PS/2), DVI digital
or analog video and speaker ports of
the device to be remotely controlled,
either a single computer or a KVM
switch. The USB port on the right is
used by the Virtual Media feature to
allow remote file transfer, and can be
connected to a standard USB port.
• LOC Keyboard or mouse data are being received from the local console.
• REM Keyboard or mouse data are being received from a remote viewer.
• VNC Indicates that a remote viewer is connected and active.
• ꢀ00 Indicates the Ethernet network speed (10/100Mbs).
• LNK Network link and activity indication.
between them.
Keyboards and mice can be either
USB or PS/2, the video monitor
can be DVI digital or analog (via a
converter plug) plus stereo speakers.
• PWR Power indicator.
Note: A firmware upgrade is required to enable digital audio via
VNC links. Check with Black Box for availability.
ꢃ
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®
What’s in the box
What you may additionally need
Double unit rack brackets
Includes twelve screws
Part number: RMK2004-2
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B
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Wizard IP Plus
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6 K
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Single unit rack brackets
Includes four screws
(part number: Contact Black
Box technical support)
CD-ROM
For analogue VGA style connections:
• KVM cable (EHN408)
• DVI-I to analogue VGA adapter (VSA11)
Cables and connectors
You will also need cables to connect the
Wizard IP Plus to your equipment. The
Wizard IP Plus’s connectors are wired in
a standard manner and so you can use
standard style cables throughout. The
cabling required will depend on your
target system which may have USB, PS/2
or Sun keyboard and mouse connections
as well as DVI or VGA style video
connections. To connect a VGA analogue
style system you will need a DVI-I to VGA
analogue cable or a DVI-I to analogue
adapter.
KVM cable set
(EHNꢃ08)
Power supply
and country-
specific power
lead
DVI-I to
analogue VGA
adapter
Four Self-adhesive
rubber feet
Slave power switches for connection
to Wizard IP Plus or master power
switch (part number: Contact Black Box
technical support)
For digital DVI style connections:
• USB cables - 2m long, one or two may be required
• DVI video cable - 2m long
Master power switch for connection
to Wizard IP Plus or standalone
Ethernet operation (part number:
Contact Black Box technical support)
For connection to older style 8-pin Sun systems:
• Sun style KVM cable
• DVI-I to analogue VGA adapter
PS/ꢁ to AT-style keyboard converter
(part number: FA212)
Sun style KVM cable
Other cables:
• Power switch cables
• Audio cable, stereo audio jack to stereo audio jack
(note that the Wizard IP Plus doesn’t support the PS/2 to 9-pin serial adapter)
ꢄ
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®
Installation
Mounting
Wizard IP Plus offers three main mounting methods:
• Supplied four self-adhesive rubber feet
• Optional single unit rack brackets
• Optional double unit rack brackets
Single unit rack brackets
These two brackets (plus four screws), extend the
size of the Wizard IP Plus so that it fills the
full width of a 1U rack slot.
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COMPUTER
/
KVMA SWITCH
Double unit rack brackets
OL
K
/
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This kit comprises four brackets (plus twelve
screws) and allows two Wizard IP Plus
units to be connected side by side
and fitted into a 1U rack slot.
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V
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ꢅ
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®
Connections
Single host computer or many?
The Wizard IP Plus can either connect directly to a single host
computer or to range of hosts via one or more KVMA switches.
Installation of the Wizard IP Plus involves a number of basic connections to some or all
of the following items:
1
2A
2
Host computer links: Keyboard and mouse
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K
/
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The Wizard IP Plus supports both PS/2-style and USB-style keyboard/mouse connections.
KVMA CO
D
V
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To make a keyboard and mouse links
1 Wherever possible, ensure that power is disconnected from the Wizard IP Plus and
the host computer (or KVMA switch) to be connected.
D
V
(Note: If it is not possible to switch off devices prior to connection, then a ‘Hot plug’
more details).
I
PO
WER
V
G
A
COMPUTER / KVMA SWITCH
OL
K
/
M
2 As appropriate, connect the PS/2 or USB link cables to the COMPUTER / KVMA
SWITCH section of the Wizard IP Plus rear panel:
V
M
• PS/ꢁ links Connect the keyboard and/or mouse PS/2 style link cables to the
PS/ꢁ style keyboard and mouse links
ports marked
the rear panel.
and
within the COMPUTER / KVMA SWITCH section of
2A
2
• USB link Connect a USB link cable that has a type B plug (more square than
rectangular) to the port marked K / M within the COMPUTER / KVMA SWITCH
section of the rear panel.
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F
G
K
/
M
KVMA CO
D
V
I
IMPORTANT: There is no internal conversion between PS/2 keyboard and mouse
connections and USB. Hence, if you use a PS/2 style connection to the computer
/ KVMA switch, you must also use a PS/2 style keyboard and mouse on the local
console. Similarly, if you use a USB style connection to the computer / KVMA switch,
you must also use a USB style keyboard and mouse on the local console. You may
use the USB Virtual Media link with any combination of other devices. You must not
mix USB and PS/2 style keyboards and mice on the same device.
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COMPUTER / KVMA SWITCH
OL
K
/
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USB style keyboard/mouse link
V
M
3 Connect the plugs at the other end of the used cable set(s) to the corresponding
sockets on the host computer or KVMA switch.
ꢆ
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®
Host computer links: Video
The Wizard IP Plus uses DVI/I video ports that support both digital and analogue
video monitor connections. The Wizard IP Plus automatically converts between
the two connection styles to ensure independence between the locally
connected video monitor (at the KVMA CONSOLE port), the remote user’s video
monitor and the graphics capabilities of the host computer(s).
2A
2
C
F
G
K
/
M
To make a video link
1 Wherever possible, ensure that power is disconnected from the Wizard IP
Plus and the host computer (or KVMA switch) to be connected.
KVMA CO
D
V
I
V
G
A
2 As appropriate, connect either a digital or analogue video link cable to the
DVI/I socket on the Wizard IP Plus rear panel:
D
V
I
PO
WER
V
G
A
COMPUTER / KVMA SWITCH
• Digital Connect a digital video link cable to the port labelled DVI VGA
OL
within the COMPUTER / KVMA SWITCH section of the rear panel.
K
/
M
• Analogue Connect a converter module to the port labelled DVI VGA
within the COMPUTER / KVMA SWITCH section of the rear panel.
Connect an analogue video link cable to the converter module. In both
cases, ensure that the securing screws are used to maintain reliable links.
V
M
Digital video link
3 Connect the plugs at the other end of the used cable set to the corresponding
video output socket of the host computer or KVMA switch.
1
C
2A
2
F
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K
/
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KVMA CO
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COMPUTER / KVMA SWITCH
OL
K
/
M
V
M
Analogue video link
8
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®
Host computer links: Audio
Host computer links: Virtual Media
The Wizard IP Plus supports and distributes the stereo sound originated by the
host computer to the local console port, and also to the remotely connected
users.
The Wizard IP Plus provides an ingenious feature that allows authorised remote
users to transfer files and folders to a host computer, such that they appear as
though presented locally on removable media. In order to use the Virtual Media
feature, the VM port at the rear of the Wizard IP Plus must be connected to a
standard USB port of a host computer or a switched USB channel of a suitable
KVMA switch.
To make an audio link
1 Connect an audio link cable to the port labelled
KVMA SWITCH section of the rear panel.
within the COMPUTER /
2A
2
C
F
G
To make an Virtual Media link
K
/
M
1 Connect a USB link cable that has a type B plug (more square than
KVMA CO
D
V
I
rectangular) to the port marked VM within the COMPUTER / KVMA SWITCH
section of the rear panel.
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G
A
1
2A
2
C
F
G
I
PO
K
WER
/
M
V
G
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COMPUTER / KVMA SW
OL
KVMA CO
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K
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/
G
M
A
ITCH
V
M
D
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I
PO
WER
V
G
A
COMPUTER / KVMA SWITCH
OL
2 Connect the plug at the other end of the audio link cable to the speaker / line
out socket of the host computer or KVMA switch.
K
/
M
V
M
Note: A firmware upgrade is required to enable digital audio via
VNC links. Check with Black Box for availability.
2 Connect the plug at the other end of the USB link cable to a vacant USB
socket on the host computer or KVMA switch.
Note: If this connection is being made via a KVMA switch, ensure that the
USB port used on the switch is a non-interpreted or switched port, sometimes
labelled as ‘Devices’.
ꢇ
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®
Local console connections: Keyboard and mouse
Local console. Why?
The Wizard IP Plus supports both PS/2-style and USB-style keyboard and mouse
connections.
A locally connected keyboard, video monitor and mouse are
required during the initial configuration of the Wizard IP Plus.
However, these are also useful during normal use to allow quick
local control of any connected host computers.
To connect a local keyboard and mouse
1 Wherever possible, ensure that power is disconnected from the Wizard IP
Plus. Position a suitable keyboard and mouse in the vicinity of the Wizard IP
Plus such that their cables will easily reach.
2 Connect the PS/2 or USB style keyboard and mouse to the KVMA CONSOLE
section of the Wizard IP Plus rear panel:
• PS/ꢁ style Connect PS/2 style keyboard and mouse cables to the ports
marked
panel.
and
within the KVMA CONSOLE section of the rear
• USB link Connect USB style keyboard and mouse cables to the ports
marked K / M within the KVMA CONSOLE section of the rear panel.
IMPORTANT: There is no internal conversion between PS/2 keyboard and
mouse connections and USB. Hence, if you use a PS/2 style keyboard and
mouse at the local console, you must also use PS/2 style links from the
Wizard IP Plus to the computer / KVMA switch. Similarly, if you use a USB
style keyboard and mouse at the local console, you must also use a USB style
link from the Wizard IP Plus to the computer / KVMA switch. You may use
the USB Virtual Media link with any combination of other devices. You must
not mix USB and PS/2 style keyboards and mice on the same device.
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PS/ꢁ style keyboard and mouse connections
USB style keyboard and mouse connections
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ꢀ0
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Local console connections: Video
The Wizard IP Plus uses DVI/I video ports that support both digital and analogue
video monitor connections. The Wizard IP Plus automatically converts between
the two connection styles to ensure independence between the locally
connected video monitor, the remote user’s video monitor and the graphics
capabilities of the host computer(s).
To connnect a local video monitor
1 Wherever possible, ensure that power is disconnected from the Wizard IP
Plus.
2 As appropriate, position a suitable digital or analogue video monitor to the
DVI/I socket on the rear panel of the Wizard IP Plus unit:
• Digital Connect the digital video monitor cable to the port labelled DVI
VGA within the KVMA CONSOLE section of the rear panel.
• Analogue Connect a converter module to the port labelled DVI
VGA within the KVMA CONSOLE section of the rear panel. Connect
the analogue video monitor cable to the converter module. In both
cases, ensure that the securing screws are used to maintain reliable
connections.
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Analogue video link
Digital video link
ꢀꢀ
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®
Local console connections: Audio
IP network port
The Wizard IP Plus supports and distributes the stereo sound originated by the
host computer to the local console port, and also to the remotely connected
users.
The Wizard IP Plus provides an autosensing Ethernet IP port that can operate at
10 or 100Mbps, according to the network speed. The Wizard IP Plus is designed
to reside quite easily at any part of your network:
• It can be placed within the local network, behind any firewall/router
connections to the Internet, or
To connect local speakers
1 Position a speakers in the vicinity of the Wizard IP Plus such that their cables
will easily reach.
• It can be placed externally to the local network, on a separate sub-network
or with an open Internet connection.
Wherever in the network the Wizard IP Plus is situated, you will need to
determine certain configuration issues such as address allocation and/or firewall
the Configuration chapter for more details.
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IMPORTANT: When the Wizard IP Plus is accessible from the public Internet or dial
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B
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5V
To connect the IP network port
1
C
2A
2
1 Depending upon where in the network the Wizard IP Plus is being
connected, run a category 5e or 6 cable from the appropriate hub or router
to the Wizard IP Plus.
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K
/
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2 Connect the plug of the category 5e or 6 cable into the IP port on the front
panel of the Wizard IP Plus.
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2 Connect the main speaker cable to the port labelled
CONSOLE section of the rear panel.
within the KVMA
K
P
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K
B
O
®
X
Note: A firmware upgrade is required to enable digital audio via
VNC links. Check with Black Box for availability.
3 Configure the network settings as appropriate to the position of the Wizard
ꢀꢁ
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®
Modem/ISDN port
Power supply connection
The Wizard IP Plus provides a serial port specifically for you to connect either a
modem or ISDN terminal adapter. This can be used as a primary, secondary or
backup access port for remote systems, as best suits your overall configuration.
The Wizard IP Plus is supplied with a single power supply and an appropriate
country-specific IEC power lead. However, it has two power input sockets to
allow a second power supply to connected as a fail-safe. The Wizard IP Plus can
operate easily from a single power input. However, when two power supplies
are connected, the power load is shared between them. There is no on/off
switch so operation begins as soon as a power supply is connected.
IMPORTANT: When the Wizard IP Plus is accessible from the public Internet or dial
To connect a modem or ISDN port
1 Wherever possible, ensure that power is disconnected from the Wizard IP
Plus and the modem or ISDN adapter.
To connect the power supply
1 Connect the low voltage output lead from the power supply unit to either
power socket on the rear panel of the Wizard IP Plus.
2 Connect a suitable serial modem (non-crossover) cable to the serial port on
the modem/ISDN adapter.
2 If required, connect the low voltage output lead from a second suitable
power supply to the other power socket on the rear panel of the Wizard IP
Plus.
3 Connect the other end of the serial cable to the port labelled MODEM at the
rear of the Wizard IP Plus.
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3 Connect the IEC connector of the supplied country-specific power lead to
the socket of the power supply. Repeat for the second power supply, if used.
Note: The default serial port speed is 115200 and a standard Hayes-compatible
auto-answer string is sent during startup. The default startup string is
‘ATZHS0=1’. Both the serial port speed and startup string settings can easily be
more details. The other serial settings are fixed at: No parity, 8 bit word and 1
stop bit.
4 Connect the power lead(s) to a nearby main supply socket.
Note: The correct operation of one or both connected power supplies are
confirmed during power-up by the A and B indicators on the front panel as
power is applied.
ꢀꢂ
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®
Power control port
To connect and address the switch boxes
Note: The Wizard IP Plus can be powered on during this procedure, however,
the switch boxes should be switched off.
The Wizard IP Plus provides a serial port for connection to one or more optional
power control units. This allows you to control the mains power being supplied
to the connected host(s) so that an authorised remote user can, if necessary,
perform a complete cold reboot on a failed host system.
1 Mount up to four switch boxes in positions where they are close to the
computers that they will control and not too distant from the Wizard IP Plus
(preferably within 2.5 metres).
The control connector of the first power switch is connected, via serial cable,
to the rear panel of the Wizard IP Plus. Any additional power switches are then
connected via a ‘daisy-chain’ arrangement to the first power switch. Each power
switch box is then given a unique address and access to each power port (8
ports on each power switch box) is gained using a combination of the switch
box address and the port number.
7 for specification). Connect the RJ9 plug to the socket marked ‘IN’ on
the first switch box. Connect the other end to the socket marked ‘POWER
CONTROL’ on the Wizard IP Plus.
‘Daisy-chain’
control
connections
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Power to computer
Box ꢁ, port ꢅ - address: ꢁꢅ
3 For each of the remaining switch boxes (if used), use a serial cable with RJ9
end to the socket marked ‘OUT’ of the previous box and the other end to
the socket marked ‘IN’ of the next box.
IN
OUT
4 Set the addressing switches on each switch
Box Switch ꢀ Switch ꢁ
IN
box using the two micro switches marked
1
2
3
4
Off
On
Off
On
Off
Off
On
On
‘Slct’ on the front panel. The box connected
directly to the Wizard IP Plus is Box 1 and
so on, down the daisy-chain line to Box 4 at
the end.
The power ports are connected to the power inputs of each computer and the
power switch box(es) are then connected to a mains power supply.
IMPORTANT: Power switching devices have a maximum current rating. It is
essential to ensure that the total current drawn by the equipment connected
to the power switching device does not exceed the current rating of the power
switching device. You must also ensure that the current drawn from any mains
socket does not exceed the current rating of the mains socket.
5 Connect IEC to IEC power leads between
each port and the power input socket
of each computer that requires power
switching. Carefully note to which power
Off = switch upwards
On = switch downwards
Switch ꢀ is on the left side
ports, on which boxes, each computer is connected. If server systems have
multiple power inputs, then each input must be connected via separate
ports, which can be on the same, or different boxes.
Setting up, configuring and using power switching requires three main steps:
• Connect and address the switch boxes
6 Connect each box to a suitable mains power input.
Now proceed to the configuration stage covered in the Power switching
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Configuration
Initial configuration
The initial configuration occurs as two distinct parts:
Part ꢁ – Remote configuration
Part ꢀ – Local configuration
This part of the configuration takes place using a remote connection
(network or dial-up modem/ISDN). It allows fine tuning of the part 1
configuration items plus the creation of multiple user accounts and
This part of the configuration takes place using the locally
connected keyboard and video monitor. It allows you to set up
key basic details, network essentials, modem/ISDN parameters
and security key creation.
Part 1 – Local configuration
When you switch on the Wizard IP Plus unit for the first time it will
take you (using the locally connected keyboard and video monitor)
through a set up sequence consisting of four main screens:
Wizard IP Plus Unit Config
Wizard IP Plus Network Config
MAC Address 00:0F:58:00:00:04
Wizard IP Plus Modem Config
Wizard IP Plus Secure Keys
Hardware
Firmware
Rev
1.0
1
Random data is required to
generate encryption keys
for secure VNC access
Please move the mouse or
press keys until the bar
becomes full
Server IP
192.168.3.1
192.168.3.2
115200
Use DHCP
IP Address
Net Mask
Gateway
VNC Port
HTTP Port
No
Client IP
Baud Rate
Init String
192.168.42.154
255.255.255.0
Keybd Layout UK
Admin Passwd
Unit Name
ATZS0=1
5900
80
Hot Keys
Screensaver
Time
Ctrl+Alt
10 mins
Initialize Port
Restore Defaults
>
>
>
21
15
:
27
Apr
:
31
2004
{
{
Date
Encryption
Video Source
Prefer Off
Analogue
Screen
3
of
5
Next
Screen
4
of
5
Screen
2
of
5
Next
Screen
1
of
5
Next
Requires you to configure the
various key aspects of the IP
network port addressing.
Allows you to determine a mixture
of basic and fundamental setup
details such as the keyboard layout,
admin password, time and date.
Allows you to optionally alter the
current settings for the serial port that
is used to connect a modem or ISDN
terminal adapter. The IP addresses are
used to emulate a two-port network
connection and are suitable for most
situations.
This screen uses your mouse
movements or keyboard inputs
to create random data. This
unpredictable information is then
combined with several other
factors to develop the basis of the
encryption keys that are used to
establish secure remote links.
Problems?
Controlling the local configuration menus
The local menus use only the keyboard. Use the
keyboard arrow keys to move the green highlight
indicator to the required position. Then, either type the
required information or use the left and right arrows to
change multiple choice items, as appropriate.
continued
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To perform the initial local configuration
1 Edit the Unit config screen. The key elements here are:
3 If necessary, edit the Modem config screen.
Admin password
Wizard IP Plus Unit Config
Wizard IP Plus Modem Config
Enter a password of at least
six characters that has a mix
of letters and numerals. The
background colour provides
an indication of password
suitability and is initially red
to indicate that the password
is not sufficient. When a
password with reasonable
strength has been entered it
changes to blue.
The default items here are
perfectly adequate for the
majority of modem and ISDN
terminal adapter installations.
Hardware
Firmware
Keybd Layout UK
Admin Passwd
Unit Name
Hot Keys
Screensaver
Time
Rev 1
1.0
Server IP
Client IP
Baud Rate
Init String
192.168.3.1
192.168.3.2
115200
ATZS0=1
The Server IP and Client IP
addresses are used to form
an isolated two-device PPP
network connection via the
dial up link. Their settings are
not related to any other ‘real’
network settings within the
Wizard IP Plus.
Ctrl+Alt
10 mins
21 : 27 : 31
15
Prefer Off
Analogue
Initialize Port
Restore Defaults
Date
Encryption
Video Source
Apr
2004
Screen 3 of 5
Next
Time and Date
Screen 1 of 5
Next
Set these correctly as all entries
in the activity log are time
stamped using them.
When all items are correct, select the Next option to display the next screen.
Encryption
Arrange this setting according
to your security requirements.
a description of the issues and
the settings.
4 Move the mouse and enter changing key sequences within this screen.
Wizard IP Plus Secure Keys
When all items are correct, select the Next option to display the next screen.
Random data is required to
generate encryption keys
for secure VNC access
Please move the mouse or
press keys until the bar
becomes full
2 Edit the Network config screen. The key elements here are:
Use DHCP/IP Address/Net
Mask/Gateway
Wizard IP Plus Network Config
MAC Address 00:0F:58:00:00:04
You need to either set the
DHCP option to ‘Yes’ or
manually enter a valid IP
address, Net mask and
issues for more details.
{
{
Use DHCP
IP Address
Net Mask
Gateway
No
Screen 4 of 5
192.168.42.154
255.255.255.0
VNC Port
HTTP Port
5900
80
VNC and HTTP ports
With every mouse move and keypress, the single dash will move across the
screen (unless the same key is pressed repeatedly). Periodically, a new star
character will be added to the bar as the random data are accepted as part
of the new encryption key. When the bar is full, the final encryption keys
for your Wizard IP Plus will be created – this process takes roughly 30 to 40
seconds.
These should remain set to
5900 and 80, respectively,
unless they clash with an
existing setup within the
network. See Networking
issues for more details.
Screen 2 of 5
Next
continued
When all items are correct, select the Next option to display the next screen.
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5 Once the secure keys have been calculated the Wizard IP Plus will restart and
present a standard logon screen.
Encryption settings
The Wizard IP Plus offers a great deal of flexibility in its configuration and this
extends equally to its encryption settings. Due to the variety of situations in
which it might be used and the range of viewer applications that need to view
it, a number of settings are available that might not make perfect sense at first
glance. However, these settings should allow you to configure the Wizard IP Plus
and the viewers to operate as required.
Wizard IP Plus Logon
At this stage the username will
Factors to consider when setting these options might be:
• Do all of the connections and operations require encryption?
• Will some users be using older VNC viewer versions?
be ‘admin’ and the password
will be whatever you entered
in the first setup screen.
Username:
Password:
<
Wizard IP Plus encryption settings
The Wizard IP Plus configuration page offers three encryption settings:
• Always on - This setting will force all viewers to use encryption. Note:
This setting will preclude any VNC viewer versions that do not support
encryption.
Once the username and password have been accepted, the screen should
now show the host computer screen (or, if none is connected, a blank image).
• Prefer off - This setting does not enforce encryption unless a viewer
specifically requests it. If a viewer has its ‘Let server choose’ setting, then an
un-encrypted link will be set up.
6 To view the options menu: Press
(if the standard hotkeys were altered, use the new hotkeys plus C)
• Prefer on - This setting generally enforces encryption unless an earlier
viewer version is unable to support it, in which case the link will be un-
encrypted. If a viewer has its ‘Let server choose’ setting, then the link will be
encrypted.
Logoff
Select to close your current
session and display the
screensaver.
ServSwitch Wizard IP Plus Control
Restore mouse functions
Select to revive a mouse
that has ceased to function
correctly. See Hot plugging
details.
Logoff
Restore Mouse Functions
Configuration
Viewer encryption settings
The web browser viewers and VNC viewers (of level 4.0b5S or higher) offer four
encryption settings:
• Always on - This setting will ensure that the link is encrypted, regardless of
Access Mode Shared
Host
Server 1
the Wizard IP Plus encryption setting.
Configuration
Select to gain access to the
Unit, Network and Modem
configuration screens. Within
here you can also reset the
Wizard IP Plus to its initial
state.
Return To Host
• Let server choose - This setting will follow the configuration of the Wizard
IP Plus. If the Wizard IP Plus has ‘Always on’ or ‘Prefer on’ set, then the link
will be encrypted. If the ‘Prefer off’ setting is selected at the Wizard IP Plus,
then the link will not be encrypted.
• Prefer off - This setting will configure an un-encrypted link if the Wizard IP
Access mode
Host
Plus will allow it, otherwise it will be encrypted.
Allows you to choose between Indicates the currently selected
Shared mode (where all other
logged on users can see your
operations) and Private mode
(where the screens of all other
users are blanked).
host computer and allows you
to select others. This item will
be blank unless host details
have been set within the
• Prefer on - If the Wizard IP Plus allows it, this setting will configure an
encrypted link, otherwise it will be un-encrypted.
Return to host
Quits the menu and returns to
the host screen.
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Hot plugging and mouse restoration
It is strongly recommended that you switch off a host computer before
attempting to connect it to the Wizard IP Plus. However, if this is not
possible then you need to ‘hot plug’ the computer while it is still running.
There is not normally a danger of damage to the computer, however, when
mouse communications are interrupted, often they fail to re-initialise when
reconnected. The Wizard IP Plus provides a feature to reinstate mouse
communications once the necessary connections have been made.
To restore mouse operation when hot plugging:
1 Using a KVM cable set, carefully make the keyboard, monitor and mouse
connections between the host computer and the ports collectively labelled
COMPUTER / KVMA SWITCH on the Wizard IP Plus.
2 Using a keyboard and monitor directly connected to the Wizard IP Plus,
log on and then press
to view the options menu. More about
There are two main types of data formats used by current PC mice, these are
the older ‘PS/2’ format and the more recent ‘IntelliMouse®’ format introduced
by Microsoft. These use slightly different data arrangements and it is important
to know which type was being used before you hot-plugged the computer to
the Wizard IP Plus. The previous setting depends both on the type of mouse and
the type of driver, as various combinations of PS/2 and IntelliMouse are possible.
Using the incorrect restore function may produce unpredictable results and
require the computer to be re-booted.
Wizard IP Plus Restore Mouse
Restore PS/2 Mouse
Restore IntelliMouse
Back
Which restore setting do I use?
The general rule is that unless both the mouse and the driver are both
IntelliMouse compatible then you need to restore the mouse as ‘PS/2’. An
IntelliMouse can operate in either mode, whereas a PS/2 mouse cannot.
Recognising an IntelliMouse-style mouse
3 Select the ‘Restore mouse functions’ option to display:
4 Select one of the following options:
The IntelliMouse format was introduced to support, among other features, the
scroll wheel function. If the mouse has a scroll wheel, then it is likely to support
the IntelliMouse format. If it is a Microsoft-branded mouse, then it will usually
state that it is an IntelliMouse on its underside label.
• Restore Standard Mouse – if PS/2 mode is required, or
• Restore IntelliMouse – if IntelliMouse mode is required.
5 Select the ‘Return to host’ option.
Recognising an IntelliMouse driver
6 Move the mouse a short distance and check for appropriate on-screen
cursor movement. If the mouse cursor darts erratically around the screen,
then cease moving the mouse. This is an indication that the chosen restore
function is incorrect. Try again using the other restore function.
Before hot plugging to the Wizard IP Plus (or afterwards using only keyboard
control), access the Windows Control Panel of the computer and select either
the Mouse option (on Windows NT, 2000 and XP) or the System option (on
Windows 95, 98, ME). Look for the name of the driver, which will usually
include the words PS/2 or IntelliMouse.
Note: The restore functions predict the likely mouse resolution settings but
may not restore the exact speed or sensitivity settings that were originally
set.
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Resetting the configuration
The Wizard IP Plus asks for an unknown admin password
This may occur if the Wizard IP Plus has been previously configured. If the
existing admin password cannot be discovered, then your only recourse is to
perform a factory reset.
The Wizard IP Plus does not display the configuration sequence
If the Wizard IP Plus has been previously configured it may not automatically
display the first of the setup screens. In this case you have two options, either:
To invoke a configuration reset by switch
• Reset the configuration:
1 Remove power from the Wizard IP Plus unit.
To invoke a configuration reset by main menu
1 Using the locally connected keyboard and screen, log on as the admin user.
2 At the rear of the Wizard IP Plus, adjacent to the power input socket, click
mini switch 1 to its ON (down) position.
2 Select the ‘Configuration’ option.
3 Re-apply power to the Wizard IP Plus. On the locally connected monitor you
should see a Maintenance menu:
Wizard IP Plus Configuration
Wizard IP Plus Maintenance
Unit Configuration
Network Configuration
Modem Configuration
To upgrade unit, visit:
Configure Network
Reset Configuration
Reset Configuration
Back
Put option switch 1 up to
return to normal operation.
3 Highlight the ‘Reset configuration’ option and press
.
A warning screen will be displayed, select the RESET option and press
.
4 Select the ‘Reset configuration’ option.
A warning screen will be displayed. Select the RESET option and press
.
Wizard IP Plus Reset Config
WARNING: Continuing will cause
your existing configuration to
be erased.
Wizard IP Plus Reset Config
WARNING: Continuing will cause
your existing configuration to
be erased.
The unit will then reset and
require re-configuring before
it can be used.
The unit will then reset and
require re-configuring before
it can be used.
DO YOU WISH TO CONTINUE?
DO YOU WISH TO CONTINUE?
RESET
Cancel
RESET
Cancel
5 Remove power, return the mini switch 1 to its OFF position and then re-
apply power. The locally connected monitor should display the first screen of
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Part 2 – Remote configuration
To perform the remote configuration
The second part of the configuration requires you to log into the Wizard IP
Plus from a system via either a network connection or a dial-up connection (via
modem or ISDN). In either case there are two types of access applications that
you can use:
1 Use either the VNC viewer or a standard web browser to make remote
• The VNC viewer – a small application supplied on the CD-ROM or
downloadable from the RealVNC website or even downloadable from the
Wizard IP Plus itself.
was set, then just press
). Once logged in, the Wizard IP Plus will show
the video output from the host system (if one is connected), or otherwise a
‘No Signal’ message.
or
• A standard browser that supports Java – As soon as a web browser makes
contact, the Wizard IP Plus downloads a Java application to it. This allows a
viewer window to be opened and operation to commence just as it would
with the VNC viewer application.
3 Click the Configure button in the top right hand corner of the window to
display the configuration menu
Allows you to create and manage up to sixteen separate user
accounts, each with separate access permissions.
Allows you to alter both basic and fundamental
settings within the Wizard IP Plus.
Allows you to set the current time and date as well as the
timezone specifier and specify a network timeserver, if necessary
Here you can alter any of the existing network settings plus you
can take advantage of the IP access control feature that lets you
to specifically include or exclude certain addresses or networks.
Lets you setup or alter the details concerning
the modem and power control serial ports.
Allows you to configure user access, hot key switching and
power control codes for up to 128 host systems that may be
connected to the Wizard IP Plus via KVM switch units.
Shaded items signify
options that are not
available at the local
configuration stage.
Provides various details about the user
activity on the Wizard IP Plus.
Many of the options within the configuration menu duplicate those
that were set (or are available) in the local configuration. However,
there are numerous other settings that are only available here.
For more information about each menu option, please see Appendix 5
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Placing Wizard IP Plus behind a router or firewall
Networking issues
A possible point of contention between the Wizard IP Plus and a firewall can
occasionally arise over the use of IP ports. Every port through the firewall represents
a potential point of attack from outside and so it is advisable to minimise the number
of open ports. The Wizard IP Plus usually uses two separate port numbers, however,
these are easily changeable and can even be combined into a single port.
Thanks to its robust security the Wizard IP Plus offers you great flexibility in how
it integrates into an existing network structure. The Wizard IP Plus is designed
to reside either on an internal network, behind a firewall/router or alternatively
with its own direct Internet connection.
IMPORTANT: The correct configuration of routers and firewalls requires advanced
networking skills and intimate knowledge of the particular network. Black Box cannot
provide specific advice on how to configure your network devices and strongly
recommend that such tasks are carried out by a qualified professional.
Positioning Wizard IP Plus in the network
Every network setup is different and great care needs to be taken when
introducing a powerful device such as the Wizard IP Plus into an existing
configuration. A common cause of potential problems can be in clashes with
firewall configurations. For this reason the Wizard IP Plus is designed to be
intelligent, flexible and secure. With the minimum of effort the Wizard IP Plus
can reside either behind the firewall or alongside with its own separate Internet
connection.
Port settings
• Port 80 for users making contact with a web browser, and
• Port 5900 for those using the VNC viewer.
When these port numbers are used, VNC viewers and web browsers will locate
the Wizard IP Plus correctly using only its network address. The firewall/router
must be informed to transfer traffic, requesting these port numbers, through to
the Wizard IP Plus.
Internet
Internet
When a web server is also on the local network
Port 80 is the standard port used by web (HTTP) servers. If the Wizard IP Plus is situated
within a local network that also includes a web server or any other device serving port
80 then, if you want to use the web browser interface from outside the local network
environment, the HTTP port number of the Wizard IP Plus must be changed.
Firewall/
router
Firewall/
router
When you change the HTTP port to anything other than 80, then each remote
browser user will need to specify the port address as well as the IP address. For
instance, if you set the HTTP port to ‘8000’ and the IP address is ‘192.168.47.10’
then browser users will need to enter:
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network
connection
(Note the single colon that separates the IP address and the port number).
KVM link to
host system
KVM link to
host system
Local
network
The firewall/router would also need to be informed to transfer all traffic to the
new port number through to the Wizard IP Plus.
connection
If you need to change the VNC port number
If you change the VNC port to anything other than 5900, then each VNC viewer
user will need to specify the port address as well as the IP address. For instance,
if you set the VNC port to ‘11590’ and the IP address is ‘192.168.47.10’ then
VNC viewer users will need to enter:
Wizard IP Plus situated
behind the firewall
Wizard IP Plus situated
alongside the firewall
192.168.47.10::11590
(Note the double colons that separate the IP address and port number).
IMPORTANT: When the Wizard IP Plus is accessible from the public Internet or dial
The firewall/router would also need to be informed to transfer all traffic to the
new port number through to the Wizard IP Plus.
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Addressing
To discover a DHCP-allocated IP address
When the Wizard IP Plus is situated within the local network, you will
need to give it an appropriate local IP address and IP network mask. This is
achieved most easily using the DHCP server option which will apply these
details automatically. If a DHCP server is not available on the network, then
these details need to be applied manually in accordance with the network
administrator.
Once a DHCP server has allocated an IP address, you will need to know it in
order to access the Wizard IP Plus via a network connection. To discover the
allocated IP address:
to ‘Yes’ and select ‘Save’. Once the page is saved, the Wizard IP Plus will
contact the DHCP server and obtain a new address.
The firewall/router must then be informed to route incoming requests to port
5900 or port 80 (if available) through to the local address being used by the
Wizard IP Plus.
2 Re-enter the same ‘Network configuration’ screen where the new IP address
and network mask should be displayed.
DNS addressing
As with any other network device, you can arrange for your Wizard IP Plus to be
accessible using a name, rather than an IP address. This can be achieved in two
main ways:
• For small networks that do not have a DNS (Domain Name System) server,
edit the ‘hosts’ files on the appropriate remote systems. Using the hosts file,
you can manually link the Wizard IP Plus address to the required name.
Remote user with VNC
viewer accesses IP
address: 129.7.1.10 and
automatically uses port
5900.
Internet
• For larger networks, declare the IP address and required name to the DNS
server of your local network.
The actual steps required to achieve either of these options are beyond the
scope of this document.
Firewall/router address:
ꢀꢁꢇ.ꢆ.ꢀ.ꢀ0
The firewall routes the
request from the VNC viewer
on port 5900 through to the
Wizard IP Plus at local address
192.168.0.3
Wizard IP Plus has a local
address and net mask, i.e.
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IP address: 192.168.0.3
Net mask: 255.255.255.0
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Placing Wizard IP Plus alongside the firewall
Wizard IP Plus is built from the ground-up to be secure. It employs a
sophisticated 128bit public/private key system that has been rigorously analysed
and found to be highly secure (a security white paper is available upon request).
Therefore, you can position the Wizard IP Plus alongside the firewall and control
hosts that are also IP connected within the local network.
Security can be further improved by using the following suggestions:
• Use a KVM switch with On-Screen-Display driven security access and an auto-
logout (after inactivity) feature to provide a second level of security.
• Place the Wizard IP Plus behind a firewall and use port the numbers to route
the VNC network traffic to an internal IP address.
IMPORTANT: If you make the Wizard IP Plus accessible from the public Internet
or from a modem, care should be taken to ensure that the maximum security
available is activated. You are strongly advised to enable encryption and use
a strong password. Security may be further improved by restricting client IP
addresses, using a non-standard port number for access or limiting remote
access to dial up connections only.
• Review the activity log from time to time to check for unauthorized use.
• Lock your server consoles after they have been used.
A security white paper that gives further details is available upon request from
Black Box.
Ports
In this configuration there should be no constraints on the port numbers
because the Wizard IP Plus will probably be the only device at that IP address.
Therefore, maintain the HTTP port as 80 and the VNC port as 5900.
Ensuring sufficient security
The security capabilities offered by the Wizard IP Plus are only truly effective
when they are correctly used. An open or weak password or unencrypted link
can cause security loopholes and opportunities for potential intruders. For
network links in general and direct Internet connections in particular, you should
carefully consider and implement the following:
Addressing
When the Wizard IP Plus is situated alongside the firewall, it will require a public
static IP address (i.e. one provided by your Internet service provider).
• Ensure that encryption is enabled.
More addressing information:
• Ensure that you have selected secure passwords with at least 8 characters
and a mixture of upper and lower case and numeric characters.
• Reserve the admin password for administration use only and use a non-
admin user profile for day-to-day access.
• Use the latest Secure VNC viewer (this has more in-built security than is
• Restrict the range of IP addresses that are allowed to access the Wizard IP
legacy version that does not offer any encryption.
• Add a further level of inherent security by restricting access only via modem
or ISDN dialup.
• Ensure that the computer accessing the Wizard IP Plus is clean of viruses and
spyware and has up-to-date firewall and anti-virus software loaded that is
appropriately configured.
• Avoid accessing the Wizard IP Plus from public computers.
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Power switching configuration
Power control sequences
Power switch configuration comprises two main steps:
Note: The settings given below are for the EPS-S8 power switch - other power
switches may require different settings. Please refer to your power switch
documentation for details about codes required by other power switches.
• Configure the COM2 serial port to the same speed as used by the power
The structure of each power sequence (OFF and ON) is as follows:
• Configure power ON and OFF strings for each relevant host computer.
For each power port there needs to be a valid ‘Power ON string’ and similarly an
appropriate ‘Power OFF string’. In each case, the strings are a short sequence of
characters that combine a port address and a power on or off value.
Pxy=z\0D
Where:
If a particular computer has more than one power input (and thus requires an
equivalent number of power ports to control them), collections of strings can be
combined to switch all of the required ports together as a group.
x is the switch box number,
y is the power port number,
z is ‘0’ for OFF or ‘1’ for ON, and
\0D represents Enter (or Carriage return).
To configure the power sequences for each host computer
1 Using VNC viewer or a browser, log on as the ‘admin’ user.
Example 1
2 Click the ‘Configure’ button in the top right corner.
3 Click the ‘Host configuration’ option.
To switch ON port 5 of switch box 2, the code would be as follows:
• Power sequence:
P25=1\0D
4 Click a host entry (only numbers are displayed when no entries are
configured) within the list to display a Host configuration dialog:
Example 2
To switch OFF port 8 of switch box 3, the code would be as follows:
• Power sequence: P38=0\0D
Operation chapter.
To control two or more ports simultaneously
You can control up to four power ports using a single sequence. This is done
using the same command structure as shown above, plus a delay command,
for each port. Immediately following a port command, insert the characters
‘\*’ before the next port command, and so on up to four ports. For instance, to
switch on ports 1 and 2 in the first power switch, the command line would be:
6 Enter the Power control sequences in the Power On and Power Off fields
P11=1\0D\*P12=1\0D
7 Click OK to close the dialog and then click the Save button in the main Host
Configuration window to store the details.
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The KVMADMIN utility
Particularly useful for complex Wizard IP Plus configurations and the control of
remote installations, KVMADMIN is a powerful administration tool.
KVMADMIN is based upon the successful VNC viewer and uses the same
security system. Rather than a graphical interface such as the standard viewer,
KVMADMIN uses command line control to provide the following administration
facilities:
• Discover and adjust the Wizard IP Plus configuration, including host systems,
• Save and restore the Wizard IP Plus configuration,
• Set user names and passwords,
• Download the event log,
• Set custom video modes.
The use of KVMADMIN is strictly limited to the ‘admin’ user and for security
purposes it is not possible to retrieve user names or passwords from the Wizard
IP Plus.
To use KVMADMIN you require the IP address and admin password of the
Wizard IP Plus unit. The command line is as follows:
kvmadmin <command> <ip address> [<parameters>]
where <command> is one of the following:
• -setconfig <config-file>
• -getconfig <config-file>
• -setusers <csv-file>
• -getlog <log-file>
• -gethosts <csv-file>
• -sethosts <csv-file>
• -setmodes <csv-file>
For instance, the command line:
kvmadmin -getconfig kvm1.cfg 192.168.2.1
... downloads the current configuration from the Wizard IP Plus unit at the given
address and stores it in the local file kvm1.cfg.
Whereas the command line:
kvmadmin -setusers users.csv 192.168.2.1
... configures the usernames and passwords for the same unit from the local file
users.csv.
For more information about KVMADMIN, please refer to the user notes supplied
with the utility.
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Performing a flash upgrade
Wizard IP Plus is fully reconfigurable via flash upgrade.
To perform a flash upgrade
configuration page to determine the current firmware version of the
Wizard IP Plus unit.
Configure network option
MAC address
Media Access Control address – this is
the unique and unchangeable code that
was hard coded within your Wizard IP
Plus unit when it was built. It consists
of six 2-digit hexadecimal (base 16)
numbers separated by colons. A section
of the MAC address identifies the
manufacturer, while the remainder is
effectively the unique electronic serial
number of your particular unit.
2 Visit the Black Box website, locate the downloads section and select an
Wizard IP Plus firmware revision that is later than the one currently installed.
Wizard IP Plus Network Config
MAC Address 00:0F:58:00:00:04
3 Power down the Wizard IP Plus unit. At the rear of the unit, adjacent to the
power input socket, click mini switch 1 to its ON (down) position.
Use DHCP
IP Address
Net Mask
Gateway
No
192.168.42.154
255.255.255.0
4 Re-apply power to the Wizard IP Plus. On the locally connected monitor you
should see a Maintenance menu:
OK
Use DHCP
When this option is selected, your Wizard
IP Plus will attempt to locate a DHCP
server on the network. If such a server is
the Wizard IP Plus: an IP address, an IP
network mask (also known as a Subnet
mask) and a Gateway address.
Wizard IP Plus Maintenance
To upgrade unit, visit:
Configure Network
Reset Configuration
Current network
address of the
Wizard IP Plus
IP address
Put option switch 1 up to
return to normal operation.
This is the identity of the Wizard IP
Plus within a network. It can either
be entered manually or configured
automatically using the DHCP option.
When the DHCP option is enabled, this
entry is greyed out.
Net mask
The Maintenance menu should display the current network address
of the Wizard IP Plus.
Also often called the ‘subnet-mask’, this
value is used alongside the IP address
to help define a smaller collection (or
subnet) of devices on a network. In
this way a distinction is made between
locally connected devices and ones that
are reachable elsewhere, such as on the
wider Internet.
• If the current network address is incorrect then select
the ‘Configure network’ option to change it:
5 Using the web browser (not the VNC viewer) on the previously used remote
system, connect to the network address shown in the local Maintenance
menu.
Gateway
6 Follow the on screen instructions to upload the firmware file (previously
obtained from Black Box support) to the Wizard IP Plus.
This is the address of the device that links
the local network (to which the Wizard
IP Plus is connected) to another network
such as the Internet. Usually this is a
network switch or router and it will be
used whenever a device to be contacted
lies outside the local network.
IMPORTANT: Wait until the upgrade is complete.
7 When the upload is complete and confirmed on screen, log off the remote
system and then power down the Wizard IP Plus.
Note: It is also possible to upgrade the
Wizard IP Plus from a remote position via
of the VNC Viewer.
8 At the rear of the unit, return the mini switch 1 to its OFF position and then
re-apply power.
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Operation
To view the local control menu
1 Press and hold the hotkeys (usually
release all three keys.
Connecting to the Wizard IP Plus
The Wizard IP Plus offers you three ways to connect:
• Local connection,
and
), then press
and finally
Note: The
and
keys when pressed in combination are called
...and two types of viewer:
‘hotkeys’ and they signal to the Wizard IP Plus that you wish to control it,
rather than the host computer. However, if these particular hotkeys clash
with another device or program, then your administrator may change them
to a different combination. If the
then please contact the system administrator for details.
combination fails to work,
• VNC viewer,
• Standard web browser.
Local connection
ServSwitch Wizard IP Plus Control
The keyboard, video monitor and mouse connected directly to the Wizard IP Plus
offer password protected access to the host computer(s).
Logoff
Restore Mouse Functions
Configuration
To make a local connection:
1 Using the keyboard connected directly to the Wizard IP Plus, press any key to
exit the screensaver and display the logon prompt.
Access Mode Shared
Host
Server 1
Return To Host
Wizard IP Plus Logon
Username:
Password:
<
The local control menu contains numerous options, the most useful of which
are:
• Access mode - Allows you to select a ‘Private’ mode in order to prevent
other logged on users from viewing your actions on the host computer. Use
and
to change between modes.
Note: For the courtesy of other users, this mode should be used sparingly.
The admin user has the ability to overrule the private setting.
• Host - Where more than one host computer is available via the Wizard IP
2 Enter your username and password. Providing you have the correct
permissions, the screen will display the currently selected host computer.
Plus, this option allows you to easily switch between them. Use
change between host computers.
and
to
• Return to host - Quits the control menu and displays the host computer
screen.
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Local connection (continued)
Remote connections
From a remote system, you connect to the Wizard IP Plus using a viewer and a
link. There are two types of viewer and two types of link, which can be used in
any combination.
To avoid the ‘hall of mirrors’ effect
IMPORTANT: Never configure a system so that your viewer is viewing itself.
When controlling a host computer using the locally connected keyboard, video
monitor and mouse, it is possible to use the VNC viewer or a browser (if the host
computer is networked) to create a remote link back to itself. This will set up a
‘hall of mirrors’ effect, where the computer is viewing itself into infinity.
®
®
®
BLACK BOX
BLACK BOX
724-746-5500
While technically possible, the Wizard IP Plus unit is not designed to withstand
this treatment and could sustain damage.
OR
OR
LOC REM VNC 100 LNK PWR
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Remote connection by VNC viewer
Remote connection by Web browser
The VNC viewer is a compact application that runs on your remote system and
allows you to view and use the Wizard IP Plus and its host computer(s). VNC
viewer is readily available from a number of different sources:
the Wizard IP Plus and its host computer(s). As soon as you make contact with
the Wizard IP Plus it will begin downloading a small Java application to your
browser, which will be used only for the duration of your connection.
To connect using your Web browser
1 Launch your standard Web browser as usual.
To connect using the VNC viewer
1 Locate and select the VNC viewer icon
2 In the Address section, type the address of the Wizard IP Plus as follows:
where v.w.x.y is the IP network address, for example 192.168.0.3
A connection details dialog will be displayed:
3 Press
. A connection attempt will be made. In the browser window,
Enter the Wizard IP Plus
address here and click OK
select the ‘Connect using built-in Java VNC viewer’ option to download
a small application that will temporarily empower your browser (on slow
connections the application download can take several tens of seconds to
complete). Once complete, a connection details dialog will be displayed:
If required, select the
encryption mode - MORE [+]
Options button
Provides a range of viewer and connection settings - MORE [+]
The previously entered Wizard IP
Plus address will be shown here
Options button
If required, select the
encryption mode - MORE [+]
2 In the ‘Server:’ entry, type the address of the Wizard IP Plus as follows:
v.w.x.y
Provides a range of viewer and connection settings - MORE [+]
where v.w.x.y is the IP network address, for example 192.168.0.3
4 Make any necessary option/encryption changes and click the OK button
to proceed. Depending on the options selected, you may need to confirm
certain items.
3 Click the OK button. Depending on the options selected, you may need to
confirm certain items. A connection attempt will be made and if successful,
an authentication dialog should be displayed:
5 A second connection attempt will be made and if successful, an
authentication dialog will be displayed:
and show the current host computer. Note: If the Username entry is blanked
out then only admin user account is currently defined and only a password is
required.
and show the current host computer. Note: If the Username entry is blanked
out then only admin user account is currently defined and only a password is
required.
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When using the viewer window
Using the viewer window
The viewer window gives you the ability to view and control the Wizard IP Plus
and its host computer(s). Its operation is almost identical regardless of whether
you used the VNC viewer or your Web browser to display it.
What is the best screen resolution to use?
The best resolution for your computer is one that is larger than the screen of
the host computer that you are viewing. This will allow you to see everything
without scrolling around, as described next.
The menu bar
How do I navigate around a larger screen?
The viewer window presents a menu bar similar to that shown below. Certain
items within the toolbar are displayed depending upon your access permissions
and/or the Wizard IP Plus configuration.
If the screen that you are viewing has a larger resolution than your viewing
window you will need to scroll around to see all items. The viewer window
allows you to ‘bump scroll’ (only in full screen mode). This means that when
your mouse cursor bumps against the edge of the screen, the screen image will
scroll across automatically.
Digital/Analogue switch
(VNC viewer
only) Click the
VNC icon to
Sends the
control
string to
Displays a menu of Click to access the
Determines the monitor
options concerning power on/off options type information that is
keyboard, video and for the current host
mouse operation. computer.
sent from the Wizard IP
Plus to the host computer.
How do I escape from full screen mode?
Press the F8 button. This button is changeable but is most often set to F8.
view the viewer the host
window options. computer.
Why is the
This happens when a new host screen is viewed (that has not been viewed
before). Click the button to perform an auto calibration for the screen and
button flashing red?
How do I change between host computers?
The best way to change between host computers is to click the ‘Hosts’ button
How do I remove traces of moved items from the screen?
When you move an item or window across the screen, sometimes it can leave
unsightly trails. These are called artifacts and can be particularly prevalent when
the connection speed is low. To remove artifacts, click the ‘Controls’ button and
Ensures that the
mouse pointer
which you move
and the mouse
pointer on the
host system
Determines the
Click to display Allows you
This option is only
available to the
admin user and
provides access
to the main
optimum video and/or
mouse settings for the
currently selected host
computer. This button
will flash red when
a new host screen is
encountered. Click this
button when you first
visit a new screen. This
option has no effect on
DVI digital video which
requires no calibration.
a list of hosts.
Choose an
entry to
connect to
that host
to choose
between
Shared and
Private access
modes.
How do I make the most of a slow connection?
configuration
menus.
The VNC viewer is slightly better suited to slower connections than the browser
viewer when entering the Wizard IP Plus address during log on.
are correctly
synchronised.
computer.
Adjust the Threshold setting
suggests. Tweak this setting manually to ensure the best setting.
Fewer colours
improvement and looks a lot worse.
Rate limit mouse events
When selected, this mode greatly reduces the mouse movement data that are
sent to the host computer. When you move the local mouse, the remote cursor
will catch up roughly once per second.
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Mouse pointers
Host selection
Both viewers provide a double mouse cursor to help overcome any delays
caused by slow connections. When you move your mouse you will see two
mouse cursors, a local one that responds immediately to your movements and a
second, slower moving, cursor that represents the current mouse position at the
host.
The Hosts button on the menu bar provides the quickest and most efficient way
to switch between host computers. This is because the button is close at hand,
but also because the screen calibration details for each host are reused when
this method of switching is used. The alternative is to use KVM switch hotkey
combinations or the KVM switch on screen display.
Note: The Hosts button is displayed only when the
switching details for two or more computers have
been declared within the configuration section by the
admin user.
For the browser viewer, the local
cursor is a typical arrow:
Local cursor
To select a host
1 Click the Hosts button to display a list of computers.
2 Click the required computer name to view and control
it.
Remote host cursor
hosts into the Wizard IP Plus (‘admin’ user status required).
Configure
This option is displayed only when you are logged on as the ‘admin’ user. When
selected it provides access to a wide range of Wizard IP Plus settings.
For the VNC viewer, the local
cursor is a dot:
Local dot cursor
Remote host cursor
Additionally, for fast network
connections, the VNC viewer also
provides a single mouse mode.
details.
Single local cursor
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Auto calibrate
Re-synchronise mouse
If you find that your local mouse pointer and that of the host are not correctly
synchronised, use this feature to re-align their movements. This operation is also
selectable from the Controls menu.
When you visit a host computer for the very first time, your viewer may need to
determine the optimum video and mouse settings for that particular computer.
Note: Host computers that provide digital video do not need video calibration.
The button will remind you to click it by flashing red when a new analogue
computer screen is encountered that requires calibration. Performing this step is
important because it can help to decrease unnecessary video information being
sent across the link, thus improving overall performance.
To re-synchronise the mouse
1 Use the Hosts button to select the required computer.
2 Click the
button and then click OK in the subsequent pop-up message.
Note: If you find that this doesn’t work, you may need to perform a mouse
calibration again.
Once this has been done, providing you use the ‘Hosts’ button to switch
between host computers, the video settings for each machine will be re-used.
Note: When performing an auto calibration, ensure that the screen image
is static (no moving images) and also try to remove any on-screen displays
generated by KVM switches (such as host names or menus). This is because
they can affect the calibration process and result in a lower overall performance
level. For mouse calibration, ensure that there are no application windows
located around the upper left corner of the screen. This is because as the mouse
calibration takes place, the cursor may change (to match the application as it
skims across the window) and this may confuse the calculation. Also ensure that
the host system does not have the mouse cursor trails option enabled.
Access mode - shared/private
Up to five users can be simultaneously logged-on (four remote users plus one
local user) and during normal operation, all are able to see the same view of
the currently selected host. If you need to perform a sensitive task that should
not be viewed by other users, you can change the access mode to Private. This
action blanks the viewer window for all other logged on users.
Note: For the courtesy of other users, this mode should be used sparingly. The
admin user has the ability to overrule the private setting.
To auto calibrate the screen and/or mouse
To change the access mode
1 Use the Hosts button to select the required computer.
1 Click one of the arrow buttons adjacent to the
Shared/Private indicator.
2 Click the
button to display the
Calibrate options dialog:
(Note: Certain items may be
greyed out.)
Power control
When configured (and where you have access rights) this option allows you to
control the mains power input to the currently selected host computer.
3 Click the required action.
A progress indicator will be
displayed while the necessary
calculations are made.
Note: This option is generally used to power cycle remote systems that have
failed to respond. Before switching a system off, ensure that all attempts have
first been made to power it down through normal means.
To switch a system on or off
1 Use the Hosts button to select the required computer.
Upon completion
an information
dialog will
explain the
results:
2 Click the Power button and then select the Switch on
or Switch off option, as appropriate.
Note: Every power control action is recorded within
the internal log.
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Controls
When clicked, this button reveals a menu of
options concerned with keyboard, video and mouse
operation.
Single Mouse Mode
Mouse Control
This mode is for fast network connections where the
cursor response is sufficient to provide instant visual
feedback on the remote screen. When enabled, the
cursor is ‘captured’ within the viewer window until
you use the ‘escape’ hot keys.
This option displays a mouse control dialog and is useful when the remote
cursor is failing to respond correctly to your mouse movements, even after using
the Resync mouse option.
The mouse control dialog allows you to control the remote mouse cursor using a
selection of buttons that you click with your local mouse.
To escape from single mouse mode, press F8 and then P. Alternatively,
enable and use the mouse button escape sequences - see Advanced unit
configuration for details.
Click to produce a single
mouse click for the left,
centre or right mouse
buttons
The single mouse mode does not require calibration.
Click to produce a
Resync Mouse
continuous mouse click
and hold for the left,
centre or right mouse
This option has the same effect as the button on the menu bar and
resynchronises the local and remote mouse pointers.
buttons
Click to move the remote
mouse cursor up, down,
left or right
Refresh Screen
This option refreshes the whole screen image to remove any artifacts from
moved screen items. This is useful when using very low refresh rates on slow
speed communication links.
Click to calibrate the
remote mouse
For a USB mouse, allows you
to choose between Relative
(standard) and Absolute
positioning modes.
For the latter, all connected host
computers must support absolute
positioning devices.
Allows you to reinstate a
mouse that has failed to
operate correctly.
For advice on which mouse
type to choose.
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Keyboard Control
Info
This option displays a keyboard control dialog and is useful for sending keyboard
combinations (to the host) that are needed regularly or that are trapped by the
Wizard IP Plus.
When selected, this option displays an information dialog showing the current
logged on users, the current host, its video mode and its mouse motion details.
Enter the
code here
Click to send
the code
When entering codes:
+ means press down the key that follows
–
means release the key that follows
+– means press down and release the key that follows
* means wait 250ms (note: if a number immediately follows the asterisk, then
the delay will equal the number, in milliseconds)
It is automatically assumed that all keys specified will be released at the end, so
there is need to specify -Ctrl or -Alt if these keys are to be released together.
Examples:
‘Ctrl + Alt 12’ would be expressed as: +Ctrl+ Alt+1–1+2
+N means press the ‘N’ key
+Scroll means press the Scroll lock key
+Space means press the space key
Video Settings
see next page
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Video Settings
This dialog provides access to all of the key video settings that determine image
quality and link performance.
Using automatic configurations
• Every setting can be individually subjected to an automatic configuration
(click the appropriate ‘Auto’ button) and most can also be manually
adjusted.
Note: Calibration is not required for digital video sources.
Phase
Threshold
The threshold
is effectively a
noise filter that
differentiates
• Use the ‘Calibrate All’ button to automatically determine the optimum
settings for all items.
The phase setting
adjusts the alignment
of the host video
output and the remote
system video display to
achieve the sharpest
image.
Note: Before using the ‘Calibrate All’ option, if possible, remove on-screen
display (OSD) elements generated by any connected KVM switches (such as
a host name label or menu). These OSD elements use different video rates
to those of the host system(s) and can affect the setting of the automatic
threshold value. Wizard IP Plus uses an improved calculation procedure to
filter out the effect of these elements. However, best results are obtained
when the screen contains only host system information.
between valid
video signals and
background noise
or interference.
This has the
effect of reducing
unnecessary video
signals between the
Wizard IP Plus and
the remote system,
thus improving
performance.
Horizontal position
Determines the
horizontal position of
the host screen image
within the viewer
window.
Note: To maximise performance, the threshold level is automatically
increased by 50% when a slow link is detected.
Note: When the Wizard IP Plus is used with one or more CATx switches,
the threshold needs to be higher than 32 due to the significant amounts
of ‘noise’ that these switches introduce. The Wizard IP Plus configuration
should detect such noise and adjust the threshold accordingly.
Vertical position
Determines the
vertical position
of the host screen
image within the
viewer window.
Colour, brightness &
contrast
Provides an automatic
setting button to
optimise these three
important video
constituents for the
current host and
connection speed.
Calibrate all
Click to determine
the optimum
settings for
all aspects of
video the video
connection from
the host system.
Display activity
Indicates the level
of video activity
currently in
Setting the Threshold manually
Occasionally it can be useful to manually adjust the Threshold setting, in order to
achieve a setting that best suits your particular requirements.
progress.
1 Use the ‘Calibrate All’ function to ensure that all other settings are
optimised.
Note: Calibration
is not required
for digital video
sources.
2 Click the Threshold left arrow button to decrement the setting by one and
observe the ‘Display Activity’ indicator.
3 Repeat step 2 until the Display Activity indicator suddenly rises to a much
higher level (i.e. 50%). This will mean that you have reached the noise
boundary. At this point, increment the Threshold value by 2 or 3 points to
achieve an optimum setting.
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Virtual Media
The Virtual Media feature allows you to remotely make files available to any host
computer that is linked to the Wizard IP Plus. Single files or collections of files
and folders up to 2GB in size can be quickly transferred via the VNC link. This
can prove to be an invaluable tool when upgrading host computers from remote
positions.
In order to use the Virtual Media feature, the VM link must be made between
the Wizard IP Plus and a USB port on the host computer or KVMA switch. See
Host computer links: Virtual Media for details.
To remotely transfer files to a host computer
1 On the remote system, log into the Wizard IP Plus using the VNC viewer and
select the required host computer in the usual manner.
2 On the remote system, select the file(s), folder(s) or storage device (i.e.
floppy disk, hard drive, CD-ROM, memory stick) that you wish to transfer to
the host computer (to a maximum of 2GB) in either of the following ways:
• Within the VNC viewer window, press F8 and then V. A quick scan will
be made of the available storage devices and a popup similar to the
following will be displayed:
• Using Windows Explorer (or the Apple Finder), locate and copy the
required file, folder or drive to the clipboard.
On the remote system, within the VNC viewer window, click the
Controls button and then select the Virtual Media button. A popup
similar to the following will be displayed:
Click the ‘Make VFAT’ button to announce file availability to the host
computer, whereupon a popup will confirm that the new virtual media
disk is built.
Note that using either of the two methods outlined above, no files or
folders are transferred at this point, instead the Wizard IP Plus will simulate a
removable storage device at host computer. This will appear within Windows
Explorer or Apple Finder exactly as a floppy disk, removable drive or memory
stick would.
Select the required storage device or file/folder, choose an appropriate
‘Drive Type’ (virtual CDROM, floppy or disk (directory)) and click OK. The
selected device will be tagged for transfer but no other action will take
place at this point.
3 On the host computer (either directly from Wizard IP Plus local console
or via the VNC viewer) locate the new virtual drive and access the files
as necessary. Files will be transferred to the host computer as they are
specifically requested by the actions of the host computer.
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Connecting via dial up (modem or ISDN) link
If you need to enter a port number
When you use a modem or ISDN link to make the connection, the Wizard IP
Plus uses standard network protocols to create a private two-device network.
This approach ensures consistency and allows you to use exactly the same VNC
viewer or browser to view the hosts systems. This is achieved using PPP (Point to
Point Protocol) and means that you need to use a dial-up networking method to
initiate the connection. Such software is standard with operating systems such
as Windows, Linux and Mac OS.
Usually, when you make a network connection to the Wizard IP Plus (either
using the VNC viewer or a Web browser) you simply enter the IP address, i.e.
192.168.0.3. However, if a special configuration is necessary, then you may be
asked to specify a port number as well as the IP address.
To enter a port number in a Web browser
1 Enter the required IP address in the usual Address box,
To initiate a dial up link
1 Using a system that has a modem or ISDN adapter installed, locate the
dial-up networking option on your system. Please refer to your system
documentation for more information.
2 At the end of the IP address, add a single colon and then enter the port
number (in this example, the required port number is 8000),
2 Using the dial-up networking option, enter the telephone/ISDN number
where the Wizard IP Plus can be contacted.
To enter a port number in VNC viewer
1 Enter the required IP address in the usual ‘Server’ box,
3 Initiate the call and when the link is made, continue with either the standard
Note: For the viewer network connection address, you must use the IP
address that the admin user has set as the Server address (or PPP server IP
address) within the Modem configuration screen.
2 At the end of the IP address, add two colons and then enter the port
number (in this example, the required port number is 115900),
Downloading VNC viewer from the Wizard IP Plus
The Wizard IP Plus has the ability to distribute its own VNC viewer application.
To download the VNC viewer
1 Open your Web browser.
2 Enter the network address where the Wizard IP Plus is situated (in the form:
3 In the opening Wizard IP Plus screen, click the link that offers to download
the secure VNC viewer ‘from the unit’.
4 Save the download file (vncviewer.exe) to your system.
5 Select and run the downloaded file and then connect to the Wizard IP Plus
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Viewer encryption settings
Supported web browsers
The web browser viewers and VNC viewers (of level 4.0b5S or higher) offer four
encryption options. The resulting actions of certain options depend upon how
the Wizard IP Plus to which you are connecting is configured:
The following web browsers have been tested and found to work correctly with
Wizard IP Plus.
Windows
• Internet Explorer 5.50 and above,
• Always on - This setting will ensure that the link is encrypted, regardless of
the Wizard IP Plus encryption setting.
with Microsoft [Java] Virtual Machine (release 5.50).
with Java Runtime Environment 1.3 or above.
• Let server choose - This setting will follow the configuration of the Wizard
IP Plus. If the Wizard IP Plus has a preference to encrypt the link, then it will
be so, otherwise the link will not be encrypted.
Linux
• Prefer off - This setting will configure an un-encrypted link if the Wizard IP
• Netscape 4.61 and above,
Plus will allow it, otherwise it will be encrypted.
with Java Runtime Environment 1.1 or above.
• Opera,
• Prefer on - If the Wizard IP Plus allows it, this setting will configure an
encrypted link, otherwise it will be un-encrypted.
with Java Runtime Environment 1.1 or above.
Whenever encryption does take place, the viewer will first need to create the
necessary secure key before the connection process can continue.
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Further information
Troubleshooting
This chapter contains a variety of information, including the following:
• Getting assistance - see below
Remote network users are unable to contact the Wizard IP Plus
• Check that the correct address is being used by the remote users.
• Troubleshooting - see right
• Appendices
• If the Wizard IP Plus is situated behind a firewall, check that the relevant
routed.
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
admin user has been configured on the Wizard IP Plus.
• Warranty
• Radio frequency energy statements
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• Email
in the US:
in the UK:
• Phone
in the US:
in the UK:
ꢆꢁꢃ-ꢆꢃꢅ-ꢄꢄ00
+ꢃꢃ (0)ꢀꢀ8 ꢇꢅꢄ ꢅ000
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Appendix 1 - Local configuration menus
This section covers the control menus that are available when you are using the
locally connected keyboard, video monitor and mouse.
To access the local configuration menus
• On the locally connected keyboard, simultaneously press
.
Note: If the standard hotkeys (CTRL + ALT) have been changed, then you
need to use those keys together with C to access the menus.
ServSwitch Wizard IP Plus Control
Logoff
Restore Mouse Functions
If you are not logged on as the
‘admin’ user then the Configuration
menu will not be available.
Configuration
Access Mode Shared
Host
Server 1
Use the Host entry to switch to the
required host computer (when a KVM
switch is used).
Return To Host
Select the ‘Configuration’ option to display:
Wizard IP Plus Configuration
Unit Configuration
Network Configuration
Modem Configuration
Select the required option:
Reset Configuration
Back
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Unit configuration
This page provides access
to a selection of both basic
and fundamental settings
for the Wizard IP Plus.
To get here
Wizard IP Plus Unit Config
1 Use the local keyboard and log on as the ‘admin’ user.
Hardware
Firmware
Rev 1
1.0
2 Press
(hotkeys may be different).
Keybd Layout UK
Admin Passwd
Unit Name
3 Select ‘Configuration’.
4 Select ‘Unit configuration’.
Hot Keys
Screensaver
Time
Ctrl+Alt
10 mins
21 : 27 : 31
Date
15
Apr
2004
Encryption
Video Source
Prefer Off
Digital
Save
Cancel
Screensaver
Keybd Layout
Use the left and right arrow keys to select an appropriate period of inactivity on
the local keyboard or mouse before a screensaver is displayed and the user is
logged out. This setting applies to local users only and once the screensaver is
displayed, for security purposes the user is required to log in again. The timeout
period can be selected between 5 minutes and 1 day (24 hours), it cannot be
connections.
Use the arrow buttons to match the keyboard layout expected by the host
system.
Admin Password
Enter the password that will be used to gain administrator access to the Wizard
IP Plus. There can only be one admin user and only that user is given access to
the configuration menus. The admin password background will be red until a
reasonably secure password has been entered, although this is only advisory as
any password or no password may be entered.
Time and Date
Use the left and right arrow keys to select the correct time and date. The time
entry uses the 24 hour clock notation. The internal real time clock will continue
to run for roughly one week without power to the Wizard IP Plus, after that
it will be lost and require resetting. Use the up and down arrow keys to move
between each of the sections within the time and date entries.
Unit Name
The name entered here will be displayed on the local menus and the remote
VNC/browser windows.
Hot Keys
Use the left and right arrow keys to select an appropriate hot key sequence for
the locally connected keyboard. This sequence is used in combination with other
keypresses to access the on-screen menus and to change between hosts. The
options are: Ctrl+Alt (default), Ctrl+Shift, Alt+Shift, Alt Gr, Left + Right Alt, Left
Ctrl + Alt or Right Ctrl + Alt.
Encryption
Three options are available: Always on, prefer off, prefer on. The one to choose
details. The use of encryption imposes a slight performance overhead of roughly 10%
but is highly secure against third party intrusion.
Video Source
Determines the DDC video monitor information that is sent to the host computer. The
host computer’s video controller will use this information to determine how it should
alter its output to suit a digital or analogue monitor. The Wizard IP Plus performs
automatic conversion between both video signal types.
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Network configuration
This page allows you to
configure the various
aspects of the IP port and its
relationship with the local
network.
To get here
Wizard IP Plus Network Config
MAC Address 00:0F:58:00:00:04
1 Use the local keyboard and log on as the ‘admin’ user.
2 Press
(hotkeys may be different).
Use DHCP
IP Address
Net Mask
Gateway
No
192.168.42.154
255.255.255.0
3 Select ‘Configuration’.
4 Select ‘Network configuration’.
VNC Port
HTTP Port
5900
80
Clear IP Access Control
Save
Cancel
MAC Address
Gateway
Media Access Control address – this is the unique and unchangeable code that
was hard coded within your Wizard IP Plus unit when it was built. It consists of
six 2-digit hexadecimal (base 16) numbers separated by colons. A section of the
MAC address identifies the manufacturer, while the remainder is effectively the
unique electronic serial number of your particular unit.
This is the address of the device that links the local network (to which the
Wizard IP Plus is connected) to another network such as the Internet. Usually
this is a network switch or router and it will be used whenever a device to be
contacted lies outside the local network.
VNC Port
Use DHCP
This is the logical link through which communications with a remote VNC viewer
a widely recognised port number for use by VNC software. However, in certain
circumstances it may be advantageous to alter this number - see Security issues
with ports for more details.
DHCP is an acronym for ‘Dynamic Host Configuration Protocol’. Its function is
particularly useful when connecting to medium size or larger networks, such as
the Internet. When this option is selected, your Wizard IP Plus will attempt to
locate a DHCP server on the network. If such a server is located, it will supply
three things to the Wizard IP Plus: an IP address, an IP network mask (also
known as a Subnet mask) and a Gateway address. These are not usually granted
permanently, but on a ‘lease’ basis for a fixed amount of time or for as long as
Note: The VNC port and HTTP port can be set to the same port number in order
to simplify router and firewall configuration. If this is done then the Wizard IP
Plus will “listen” for both types of traffic on the single port.
HTTP Port
IP Address
This is the logical link through which communications with a remote web
browser will be channelled. The default setting of 80 is an established standard
for web (HTTP – HyperText Transfer Protocol) traffic though this can be changed
to suit your local network requirements.
This is the identity of the Wizard IP Plus within a network. The IP address can
be thought of as the telephone number of the Wizard IP Plus. Unlike the
MAC address, the IP address can be altered to suit the network to which it is
connected. It can either be entered manually or configured automatically using
the DHCP option. When the DHCP option is enabled, this entry is greyed out.
Clear IP Access Control
This option removes all entries from the IP access control feature within the
Wizard IP Plus. The IP access control feature (configurable by a remote admin
user) allows certain network address ranges to be denied access to the Wizard
IP Plus. If set incorrectly, it is possible to exclude all network users and so this
option provides an emergency recovery point.
Net Mask
Also often called the ‘subnet-mask’, this value is used alongside the IP address
to help define a smaller collection (or subnet) of devices on a network. In this
way a distinction is made between locally connected devices and ones that are
reachable elsewhere, such as on the wider Internet. This process helps to reduce
overall traffic on the network and hence speed up connections in general.
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Modem configuration
This page allows you to
configure the COM1 serial
port located at the rear of
the Wizard IP Plus.
To get here
Wizard IP Plus Modem Config
1 Use the local keyboard and log on as the ‘admin’ user.
Server IP
192.168.3.1
192.168.3.2
115200
2 Press
(hotkeys may be different).
Client IP
Baud Rate
Init String
3 Select ‘Configuration’.
ATZS0=1
4 Select ‘Modem configuration’.
Initialize Port
Restore Defaults
Save
Cancel
Server IP / Client IP
Init String
When a user dials into the Wizard IP Plus via a modem or ISDN adapter, the
Wizard IP Plus sets up a temporary two-device network using PPP (Point to Point
Protocol). For this purpose, both devices must have ‘dummy’ IP addresses so that
they can communicate correctly. These two addresses can be almost anything
expressed in the quad octet format (i.e. 192.168.3.1.). However, it is advisable
not to make them the same as the real IP addresses used by either the remote
system or the Wizard IP Plus.
The codes entered here are used to prepare the connected modem or ISDN
terminal adapter for use with the Wizard IP Plus. The default code is a Hayes-
compatible string to configure auto answer mode and would be understood by
the vast majority of modem/ISDN devices. The code is sent when the Wizard IP
Plus is first switched on or whenever the Initialize button is clicked.
Initialize Port
When selected, this option sends the characters entered in the ‘Init string’ field
to the connected modem or ISDN terminal adapter.
Baud Rate
This option configures the speed of the serial connection between the Wizard
IP Plus and a connected modem or ISDN terminal adapter. The default setting is
115200. The other communication settings are fixed as: No parity, 8 bit word, 1
stop bit.
Restore Defaults
When selected, this option resets the ‘Baud rate’ and ‘Init string’ values to their
original default settings.
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Reset configuration
This option allows you to
completely reset the Wizard
IP Plus.
To get here
Wizard IP Plus Reset Config
1 Use the local keyboard and log on as the ‘admin’ user.
WARNING: Continuing will cause
your existing configuration to
be erased.
2 Press
(hotkeys may be different).
3 Select ‘Configuration’.
4 Select ‘Reset configuration’.
The unit will then reset and
require re-configuring before
it can be used.
DO YOU WISH TO CONTINUE?
RESET
Cancel
WARNING: This process will remove all settings and return the unit to use its
original state. A complete reconfiguration will be required before it can be used.
To reset the Wizard IP Plus configuration
1 With the RESET option highlighted, press
.
2 The first screen of the initial configuration process will be displayed. See
Initial configuration for details.
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Clear IP access control
This option removes all entries from the IP access control feature within the
Wizard IP Plus.
What is IP access control?
The IP access control feature (configurable by a remote admin user) allows
certain network address ranges to be denied access to the Wizard IP Plus. If set
incorrectly, it is possible to exclude all network users and so this option provides
an emergency recovery point.
To clear IP access control
1 Use the local keyboard and log on as the ‘admin’ user.
2 Press
(hotkeys may be set differently).
3 Select ‘Configuration’.
Wizard IP Plus Network Config
MAC Address 00:0F:58:00:00:04
4 Select ‘Network
configuration’.
Use DHCP
IP Address
Net Mask
Gateway
No
5 Highlight the ‘Clear IP
access control’ option
192.168.42.154
255.255.255.0
and press
.
VNC Port
HTTP Port
5900
80
Clear IP Access Control
Save
Cancel
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Appendix 2 - VNC viewer connection options
When you are connecting to the
Wizard IP Plus using the VNC
viewer, a number of options are
available.
IMPORTANT: If you make any changes to the options given here and wish to
retain them for successive connection sessions, you must save the changes.
To do this, change to the ‘Defaults’ tab and click the ‘Save as defaults’ button.
There are six tabbed pages of
options:
Click here to
access the options
Colour/Encoding
Auto select
When ticked, this option will
examine the speed of your
connection to the Wizard IP
Plus and apply the most suitable
encoding method. This option
is suggested for the majority of
installations.
Colour level
This section allows you to select the most appropriate colour level for the speed
of the connection to the Wizard IP Plus. Where the connection speed is slow or
inconsistent there will be a necessary compromise between screen response and
colour depth.
• Full – This mode is suitable only for fast network connections and will pass
on the maximum colour depth being used by the host system.
Preferred encoding
• Medium (ꢁꢄꢅ colours) – This mode reduces the host system output
to a 256 colour mode and is more suitable for ISDN and fast modem
connections.
There are three manually selectable
encoding methods which are
accessible when the Auto select
option is unticked.
• Low (ꢅꢃ colours) – This mode is suitable for slower modem connections
and reduces the host system output to 64 colours.
• ZRLE – This is a highly
compressed method that is
best suited to slow modem
connections.
• Very low (8 colours) – This mode provides very rudimentary picture
quality and hardly any speed advantage over the 64 colour setting. You are
recommended not to use this mode.
• Hextile – This method offers
better performance than the ZRLE when used over a high speed network
because there is no need for the Wizard IP Plus to spend time highly
compressing the data.
• Raw – This is a primitive, uncompressed method that is mainly used for
technical support issues. You are recommended not to use this method.
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Inputs
Rate-limit mouse move events
Enable all inputs
When ticked, this feature reduces the mouse movement information that is sent
to the Wizard IP Plus and host system. This is useful for slow connections and
you will notice that the remote cursor will catch up with the local cursor roughly
once every second.
When selected, allows keyboard,
mouse and clipboard data to be
transferred between server and
viewer systems.
Enable 3-button mouse emulation
Disable all inputs (view-only
mode)
When selected, prevents control
data being passed between server
and viewer. Viewer can display the
server output, but cannot control it.
This feature allows you to use a 2-button mouse to emulate the middle button
of a 3-button mouse. When enabled, press the left and right mouse buttons
simultaneously to create a middle button action. You are advised to generally
use a 3-button mouse.
Pass special keys directly to server
When ticked, ‘special’ keys (the Windows key, the Print Screen key, Alt+Tab,
Alt+Escape and Ctrl+Escape) are passed directly to the Wizard IP Plus rather than
being interpreted locally.
Customise
Allows you to select which data can
be transferred between server and
viewer.
Menu key
This feature allows you to select which function key is used to display the VNC
viewer options menu. The menu key is only way to exit from the full screen
viewer mode.
Send pointer events to server
When un-ticked, the VNC viewer
will not send mouse movement or click data to the Wizard IP Plus or host
system.
Send keyboard events to server
When un-ticked, the VNC viewer will not send keyboard information to the
Wizard IP Plus or host system.
Send clipboard changes to server
This feature is restricted to software server versions of VNC and has no effect on
Wizard IP Plus installations.
IMPORTANT: If you make any changes to the options given here and wish to
retain them for successive connection sessions, you must save the changes.
To do this, change to the ‘Defaults’ tab and click the ‘Save as defaults’ button.
Accept clipboard changes from server
This feature is restricted to software server versions of VNC and has no effect on
Wizard IP Plus installations, except for retrieving the activity log as described in
the logging and status section.
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Scaling
Misc
No Scaling
Shared connection (do not dis-
No attempt is made to make the
screen image fit the viewer window.
You may need to scroll horizontally
and/or vertically to view all parts of
the screen image.
connect other viewers)
This option does not apply to
Wizard IP Plus connections.
Full-screen mode
When ticked, the VNC viewer will
launch in full screen mode. Use the
menu key (usually F8) to exit from
full screen mode.
Scale to Window Size
Adjusts the server screen image to
suit the size of the viewer window.
Custom Size
Full-screen mode matches server
resolution
This option does not apply to
Wizard IP Plus connections.
Adjusts the server screen image
according to the Width and Height
settings in the adjacent fields. A drop
box to the right of the fields allows
you to define the image size by
percentage or by pixels, as required.
Full-screen mode uses all
monitors
This option does not apply to
Wizard IP Plus connections.
Preserve Aspect Ratio
When ticked, maintains a consistent
ratio between the horizontal and
vertical dimensions of the screen
image.
Render cursor locally
This option does not currently apply to Wizard IP Plus connections.
Allow dynamic desktop resizing
When ticked, the viewer window will be automatically resized whenever the
host system’s screen resolution is altered.
Only use protocol version ꢂ.ꢂ
This option does not apply to Wizard IP Plus connections.
Beep when requested to by the server
When ticked, your local system will beep in response to any error beeps emitted
by the Wizard IP Plus.
Offer to automatically reconnect
When ticked, the viewer will offer to restore a lost connection with the server.
Try Single Sign-On if server allows it
This option does not apply to Wizard IP Plus connections.
IMPORTANT: If you make any changes to the options given here and wish to
retain them for successive connection sessions, you must save the changes.
To do this, change to the ‘Defaults’ tab and click the ‘Save as defaults’ button.
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Identities
Load / Save
This feature helps your VNC viewer
Configuration File - Reload
to confirm that a revisited Wizard
IP Plus is genuine and not another
device masquerading as an Wizard
IP Plus. The list given will retain the
identities of all visited units (that
have full security enabled).
Allows you to load a configuration
file saved from this, or another
viewer.
Configuration File - Save
Allows you to save the current
settings so that they can be copied
from one viewer to another.
When you first make a secure
connection to the Wizard IP Plus,
the security information for that
Wizard IP Plus unit is cached within
this Identities tab (i.e. the “identity”
is known). The next time that you
connect to the Wizard IP Plus, its
identity is checked against the
stored version. If a mismatch is
found between the current and the
stored identities then a warning will
be issued to you.
Configuration File - Save As...
Allows you to save the current
settings under a new name so that
they can be copied from one viewer
to another.
Defaults - Reload
When clicked, all connection
options are returned to the default
settings that are currently saved.
If an existing Wizard IP Plus is fully reconfigured then it will need to issued with
a new identity. In this case the previous identity, listed in this tab, should be
removed so that a new identity can be created on the next connection.
Defaults - Save
When clicked, saves the current connection options as the default set that will
be used in all subsequent VNC connections.
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Appendix 3 - VNC viewer window options
Click the VNC icon in the top left corner of the viewer window (or press F8) to
display the window options:
Standard window control items
Full screen
Expands the VNC viewer window to fill the whole screen
with no visible window edges or toolbar. Press F8 to re-
display this menu.
Single mouse mode (P)
Used for fast network connections where a second,
“predictor” cursor is not required.
Ctrl, Alt, Send F8, Send Ctrl-Alt-Del
Sends the selected keypress(es) to the Wizard IP Plus unit and
host system. This is necessary because certain keys and key
combinations are trapped by the VNC viewer.
Refresh Screen
Requests data from the server for a complete redraw of the
screen image, not just the items that change.
Virtual Media...
As part of the Virtual Media feature, this dialog allows you
to select a drive to be shared across the connection.
New Connection...
Displays the connection dialog so that you can log on to a
different Wizard IP Plus unit or VNC server location.
Options...
Displays the full range of connection options - see Appendix
2 for more details.
Connection Info...
Displays various connection and display details.
About...
Displays information about your VNC viewer.
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Inputs
Appendix 4 - Browser viewer options
When you are connecting to
the Wizard IP Plus using a Web
browser, a number of options
are available.
View only (ignore mouse & keyboard)
When ticked, the viewer will not send keyboard
or mouse information to the Wizard IP Plus or
host system.
Accept clipboard from server
This feature is restricted to software server
versions of VNC and has no effect on Wizard IP
Plus installations.
Click here to
access the options
There are four options pages:
Send clipboard to server
This feature is restricted to software server versions of VNC and has no effect on
Wizard IP Plus installations.
Encoding and colour level
Auto select
When ticked, this option will examine the
speed of your connection to the Wizard IP Plus
and apply the most suitable encoding method.
This option is suggested for the majority of
installations.
Security
ꢄꢀꢁ bits (low security)
Selects the lowest level of encoding for
communications between the browser and the
Wizard IP Plus.
Preferred encoding
ꢀ0ꢁꢃ bits (medium security)
Selects the middle level of encoding for
communications between the browser and the
Wizard IP Plus.
There are three manually selectable encoding
methods which are accessible when the Auto
select option is unticked.
• ZRLE – This is a highly compressed method that is best suited to slow
modem connections.
ꢁ0ꢃ8 bits (high security)
• Hextile – This method offers better performance than the ZRLE when used
over a high speed network because there is no need for the Wizard IP Plus
to spend time highly compressing the data.
Selects the highest level of encoding for communications between the browser
and the Wizard IP Plus.
Misc
• Raw – This is a primitive, uncompressed method that is mainly used for
technical support issues. You are recommended not to use this method.
Shared (don’t disconnect other viewers)
This feature is restricted to software server
versions of VNC and has no effect on Wizard IP
Plus installations.
Colour level
The colour level is fixed at Medium (256 colours) for almost all browsers.
Render cursor locally
This feature is restricted to software server
versions of VNC and has no effect on Wizard IP
Plus installations.
Fast CopyRect
This feature is restricted to software server versions of VNC and has no effect on
Wizard IP Plus installations.
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Appendix 5 - Remote configuration menus
This section covers the configuration menus that are available to remote admin
users using either the VNC viewer or the browser methods of access.
To access the remote configuration menus
• Click the Configure button in the top right
corner of the window when logged on as
the admin user.
Main configuration menu
Logged on users
Indicates the current users
irrespective of whether they are
connected locally, by modem/
ISDN or via a network.
Click the required option
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User accounts
To get here
1 Using VNC viewer or a browser, log on as the ‘admin’ user.
This section allows you to manage up to sixteen separate accounts.
2 Click the ‘Configure’ button in the top right corner.
3 Click the ‘User accounts’ option.
The first of the sixteen accounts is the admin account and is the only account
with access rights to the configuration menus. The user name and access rights
are fixed for the admin account, the only change possible for this account is the
password.
There are fifteen user account positions.
User Name
All user names must consist of lower case characters or numbers only. No
symbols or upper case characters are permissible. The user name can be
between 1 and 16 characters in length.
Password
Passwords are case sensitive and can include certain keyboard symbols. The
password can be between 1 and 16 characters in length. It is important to
note, however, that the password background remains shaded in amber while
the Wizard IP Plus considers your entered password to be too easy to guess. A
suitable password is best constructed using a mixture of more than 6 letters,
numbers and punctuation characters.
Local
When ticked, the selected user can gain access using the local KVM console
directly connected to the Wizard IP Plus.
Modem
When ticked, the selected user can gain access via a modem or ISDN link
(requires external modem/ISDN equipment to be connected to the unit).
Remote
When ticked, the selected user can gain access via an IP network link, such as
a local intranet or the wider Internet (depending on how the Wizard IP Plus is
connected).
To create a new account
1 Enter the required User Name to activate that position (the Password and
access tick box positions will become editable).
Power
When ticked, the selected user will be permitted to control the power input to
host systems (requires optional power control switch unit(s) to be fitted).
2 Optionally enter a password for the user account.
3 Tick/untick the Local, Modem, Remote and Power options that are
appropriate to the user.
4 Click the Save button to register your changes.
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Unit configuration
To get here
1 Using VNC viewer or a browser, log on as the ‘admin’ user.
This page provides access to a selection of both basic and fundamental settings
for the Wizard IP Plus. Many of the settings displayed here are also accessible
through the on-screen menu on the locally attached keyboard, mouse and
monitor.
2 Click the ‘Configure’ button in the top right corner.
3 Click the ‘Unit Configuration’ option.
Admin Password
Enter the password that will be used to gain administrator access to the Wizard
IP Plus. There can only be one admin user and only that user is given access to
the configuration menus.
Unit Name
The name entered here will be displayed on the local menus and the remote
VNC viewer/browser windows.
Local Hot Key Sequence
Use the arrow buttons to select an appropriate hot key sequence for the locally
connected keyboard. This sequence is used in combination with other keypresses
to access the on-screen menus and to change between hosts. The options are:
Ctrl+Alt (default), Ctrl+Shift, Alt+Shift, Alt Gr, Left + Right Alt, Left Ctrl + Alt or
Right Ctrl + Alt.
Screensaver Timeout
Use the arrow keys to select an appropriate period of inactivity before a
screensaver is displayed and the user is logged out. This setting applies to local
users only and once the screensaver is displayed, for security purposes the user is
required to log in again. The timeout period can be selected between 5 minutes
and 1 day (24 hours), it cannot be disabled.
Hardware Version
Indicates the version of the electronic circuitry within the Wizard IP Plus unit.
Firmware Version
Indicates the version of the hardwired software within the Wizard IP Plus flash
Encryption
Three options are available: Always on, prefer off, prefer on. The one to choose
details. The use of encryption imposes a slight performance overhead of roughly 10%
but is highly secure against third party intrusion.
Host Keyboard Layout
Use the arrow buttons to match the keyboard layout expected by the host
system.
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Mouse Latency Allowance
Advanced unit configuration
Click this button to display advanced options that do not normally require alteration.
This option is used during calibration to account for latency delays (caused
as signals pass through a device) introduced by some KVM switches from
alternative manufacturers.
During calibration, the Wizard IP Plus waits for 40ms after each mouse
movement before sampling the next. If a KVM device adds a significant delay to
the flow of data, the calibration process can be lengthened or may fail entirely. The
value entered here is added to (or subtracted from) the default 40ms sampling time.
Note: You can enter negative values (down to -40) in order to speed up the
calibration process when using fast KVM switches. Use this option with caution
as it can adversely affect the calibration process.
Mouse Rate
Defines the rate at which mouse movement data are transmitted to the system.
The default option is 20ms, which equates to 50 mouse events per second.
This default rate can prove too fast when passed through certain connected
KVM switches from alternative manufacturers. In such cases, data are discarded
causing the local and remote mouse pointers to drift apart. If this effect is
encountered, increase the mouse rate to around 30ms (data are then sent at a
slower rate of 33 times per second).
Background Refresh Rate
Use the arrow keys to alter the refresh rate for screen images via remote links. This
allows you to tailor the screen refresh to suit the network or modem connection
speeds. The options are: Slow, Medium, Fast or Disabled. When the disabled
option is selected, the remote users will need to manually refresh the screen.
Note: When a low connection speed is detected, the background refresh is
automatically disabled, regardless of the settings of this option.
To get here
1 Using VNC viewer or a browser, log on as the ‘admin’ user.
Single Mouse Mode Mouse Switch
2 Click the ‘Configure’ button in the top right corner.
3 Click the ‘Unit Configuration’ option.
Allows you to select the mouse button combination that can be used to exit from
single mouse mode (when active). Options are: Disabled, Middle+Right Button,
Middle+Left Button.
4 Click the ‘Advanced Unit Configuration’ option.
Force VNC Protocol ꢂ.ꢂ
IMPORTANT: The use of this option is not recommended. Protocol 3.3 is a legacy
version that does not offer any encryption.
Behaviour for admin connections when limit reached
Determines what should occur when four global connections already exist and
a fifth, administrator connection attempt is made. Options are: Replace oldest
connection, Replace newest connection and Don’t replace. Only non-administrator
connections can be terminated in this way.
Idle Timeout
Determines the period of inactivity on a remote connection before the user is logged
out. The idle timeout period can be set to any time span, expressed in minutes.
Use VESA GTF
When ticked, the VESA Generalized Timing Formula will be used to help
determine the correct input video resolution and timing details. See Appendix 9
for a list of all supported video modes.
Protocol Timeout
Sets the time period by which responses should have been received to outgoing
data packets. If the stated period is exceeded, then a connection is considered
lost and terminated.
Upgrade firmware
Places the unit into upgrade mode.
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Time & date configuration
This page allows you to configure all aspects relating to time and date within the
Wizard IP Plus unit.
Timezone specifier
Optionally enter a recognised timezone specifier related to the current position
of the Wizard IP Plus unit. When an NTP server is used, the specifier will be used
to provide the correct real time.
The timezone specifier takes the following form:
std offset dst [offset],start[/time],end[/time]
The std and offset specify the standard time zone, such as GMT and 0, or
CET and -1, or EST and 5, respectively.
The dst string and [offset] specify the name and offset for the
corresponding Daylight Saving Time zone; if the offset is omitted, it defaults
to one hour ahead of standard time.
The remainder of the specification describes when Daylight Saving Time is
in effect. The start field is when Daylight Saving Time goes into effect and
the end field is when the change is made back to standard time. The most
common format used for the daylight saving time is: Mm.w.d
Where: m specifies the month and must be between 1 and 12. The day d
must be between 0 (Sunday) and 6. The week w must be between 1 and
5; week 1 is the first week in which day d occurs, and week 5 specifies the
last d day in the month.
The time fields specify when, in the local time currently in effect, the change
to the other time occurs. If omitted, the default is 02:00:00.
Typical examples are:
UK:
GMT0BST,M3.5.0/1,M10.5.0/2
CET-1CEST,M3.5.0/2,M10.5.0/3
EST5EDT,M4.1.0/2,M10.5.0/2
PST8PDT,M4.1.0/2,M10.5.0/2
EST5EDT,M3.2.0/2,M11.1.0/2
Central Europe:
US Eastern (2006):
US Pacific (2006):
US Eastern (from 2007):
Time and Date
Use the arrow buttons to set the correct current time.
Use NTP
When this option is selected, the Wizard IP Plus will synchronise its internal
clocks using information from the (Network Time Protocol) server listed in the
NTP Server IP address field.
US Pacific (from 2007): PST5PDT,M3.2.0/2,M11.1.0/2
For further details
• For details of timezone specifier formats, please refer to:
NTP Server IP address
Optionally enter the IP address for a known Network Time Protocol server.
•
For details of the Network Time Protocol (main RFC number: 1305; the
SNTP subset used as the basis for the Wizard IP Plus: 4330)
Set Time from NTP Server
Click to immediately use the time and date information from the listed NTP server.
To get here
1 Using VNC viewer or a browser, log on as the ‘admin’ user.
2 Click the ‘Configure’ button in the top right corner.
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Network configuration
To get here
1 Using VNC viewer or a browser, log on as the ‘admin’ user.
This page allows you to configure the various aspects of the IP port and its
relationship with the local network.
2 Click the ‘Configure’ button in the top right corner.
3 Click the ‘Network Configuration’ option.
IP Address
This is the identity of the Wizard IP Plus within a network. The IP address
can be thought of as the telephone number of the Wizard IP Plus. Unlike the
MAC address, the IP address can be altered to suit the network to which it is
connected. It can either be entered manually or configured automatically using
the DHCP option. When the DHCP option is enabled, this entry is greyed out.
IP Network Mask
to help define a smaller collection (or subnet) of devices on a network. In this
way a distinction is made between locally connected devices and ones that are
reachable elsewhere, such as on the wider Internet. This process helps to reduce
overall traffic on the network and hence speed up connections in general.
IP Gateway
This is the address of the device that links the local network (to which the
Wizard IP Plus is connected) to another network such as the wider Internet.
Usually the actual gateway is a network switch or router and it will be used
whenever a required address lies outside the current network.
VNC Port
MAC address
This is the logical link through which communications with a remote VNC viewer
a widely recognised port number for use by VNC software. However, in certain
circumstances it may be advantageous to alter this number - see ‘Security issues
with ports’ for more details.
Media Access Control address – this is the unique and unchangeable code that
was hard coded within your Wizard IP Plus unit when it was built. It consists of
six 2-digit hexadecimal (base 16) numbers separated by colons. A section of the
MAC address identifies the manufacturer, while the remainder is effectively the
unique electronic serial number of your particular unit.
HTTP Port
Use DHCP
This is the logical link through which communications with a remote web
established standard for web (HTTP – HyperText Transfer Protocol) traffic though
this can be changed to suit your local network requirements.
DHCP is an acronym for ‘Dynamic Host Configuration Protocol’. Its function is
particularly useful when connecting to medium size or larger networks, such as
the Internet. When this option is selected, your Wizard IP Plus will attempt to
locate a DHCP server on the network. If such a server is located, it will supply
three things to the Wizard IP Plus: an IP address, an IP network mask (also
known as a Subnet mask) and a Gateway address. These are not usually granted
permanently, but on a ‘lease’ basis for a fixed amount of time or for as long as
IP Access Control
This section allows you to optionally specify ranges of addresses which will or
won’t be granted access to the Wizard IP Plus. If this option is left unchanged,
then the default entry of ‘+0.0.0.0/0.0.0.0’ ensures that access from all IP
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Setting IP access control
The golden rule with this feature is ‘Include before you exclude’ or to put it
another way ‘Arrange allowed addresses in the list before the denied addresses’.
To define a new IP access control entry
1 Click the Add button to display a popup dialog:
This is because the positions of entries in the list are vitally important. Once a
range of addresses is denied access, it is not possible to make exceptions for
particular addresses within that range. For instance, if the range of addresses
from A to F are denied access first, then the address C could not be granted
access lower down the list. Address C needs to be placed in the list before the
denied range.
IMPORTANT: This feature should be configured with extreme caution as it is
possible to deny access to everyone. If such an error occurs, see Clear IP access
control for details about how to regain access.
Network/Address
Mask
Access
Enter the network address
that is to be allowed or denied
access. If a range of addresses
is being specified then specify
any one of the addresses
within the range and use the
Mask entry to indicate the size
of the range.
Enter an IP network mask
that indicates the range of
addresses that are to be
allowed or denied access.
For instance, if only a single
specified IP address were to be
required, the mask entry would
be 255.255.255.255 in order
to specify a single location. See
access control for details.
Use the arrow buttons to
select either ‘Allow’ or
‘Deny’ as appropriate.
In the list, access control addresses prefixed by ‘+’ are allow entries while those
prefixed by ‘– ‘ are deny entries.
access setting.
3 Click the OK button.
To reorder access control entries
IMPORTANT: When reordering, ensure that any specific allowed addresses are
listed higher in the list than any denied addresses. Take care not to invoke any
deny access settings that would exclude valid users.
To get here
1 Using VNC viewer or a browser, log on as the ‘admin’ user.
2 Click the ‘Configure’ button in the top right corner.
3 Click the ‘Network Configuration’ option.
1 In the access control list, click on the entry to be moved.
2 Click the Up or Down buttons as appropriate.
To edit/remove access control entries
1 In the access control list, click on the appropriate entry.
2 Click either the Edit or Remove button as appropriate.
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Serial port configuration
This page provides all access to settings concerned with the two serial ports
(modem and power control) that are situated at the rear of the Wizard IP Plus.
Modem port
PPP Server IP Address / PPP Client IP Address
When a user dials into the Wizard IP Plus via a modem or ISDN adapter, the
Wizard IP Plus sets up a temporary two-device network using PPP (Point to Point
Protocol). For this purpose, both devices must have ‘dummy’ IP addresses so that
they can communicate correctly. These two addresses can be almost anything
expressed in the quad octet format (i.e. 192.168.3.1.). However, it is advisable
not to make them the same as the real IP addresses used by either the remote
system or the Wizard IP Plus.
Baud Rate
This option determines the speed of the serial connection between the Wizard
IP Plus and a connected modem or ISDN terminal adapter. The default setting is
115200. The other communication settings are fixed as: No parity, 8 bit word, 1
stop bit.
Initialization Sequence
The codes entered here are used to prepare the connected modem or ISDN
terminal adapter for use with the Wizard IP Plus. The default code is a Hayes-
compatible string to configure auto answer mode and would be understood by
the vast majority of modem/ISDN devices. The code is sent when the Wizard IP
Plus is first switched on or whenever the Initialize button is clicked.
Initialize
When clicked, this option sends the characters entered in the Initialisation
sequence field to the connected modem or ISDN terminal adapter.
Restore Defaults
When clicked, this option resets the Baud rate and Initialisation sequence values
to their original default settings.
To get here
1 Using VNC viewer or a browser, log on as the ‘admin’ user.
2 Click the ‘Configure’ button in the top right corner.
3 Click the ‘Serial Port Configuration’ option.
Power control port
Baud Rate
This option configures the speed of the serial connection between the Wizard IP
Plus and a connected power control unit. The default setting is 9600 as used by
the majority of power units. The other communication settings are fixed as: No
parity, 8 bit word, 1 stop bit.
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Host configuration
This page provides the opportunity to configure various details for each of the
host systems that may be connected to the Wizard IP Plus via one or more KVM
switch units. There are 128 entries, each of which can be configured with a
name, the permitted users, the hot key combinations required to switch to it
and, if required, appropriate power control commands.
To create a new host entry
1 Click one of the host entries to reveal a Host configuration dialog.
Name
Enter the name that will be displayed in the viewer window when you
click the Host button.
Users
Select the users that will be permitted to connect to this host. Either
enter to allow all users or a list of users separated by commas (e.g.
*
admin,nigel,andy,steve).
Hotkey / KVM Port
Declare the hot key sequence, or Port Direct address that will cause the
KVM switch to link with the required host system. Port Direct addresses
must be entered within square brackets. See Hotkey sequences and
Port Direct for details.
Power On
Enter the code required to make an attached power control unit apply
details.
Add entry for unrecognised host
Power Off
When selected, any systems visited that are not specified in the Hosts list, will
be added to the list. Use with care when visiting complex cascaded systems.
Enter the code required to make an attached power control unit remove
details.
Erase Host Configuration
Removes all hosts from the list.
2 Enter the required information in each field.
3 Click the OK button.
To get here
1 Using VNC viewer or a browser, log on as the ‘admin’ user.
2 Click the ‘Configure’ button in the top right corner.
3 Click the ‘Host Configuration’ option.
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Hotkey sequences and Port Direct
Wizard IP Plus allows you to enter commands suitable for any KVM switch in
order to choose from up to 128 host systems. These switching commands can
take the form of hotkey sequences that emulate standard keypress combinations
or, for KVM switches that support the Port Direct format, merely basic port
numbers.
Port Direct
Hotkey sequences
Port Direct is totally transparent communication system that allows supporting
KVM switches and remote access devices to communicate with each other.
Using the keyboard connections that link each device, Port Direct allows:
Almost any combination of keypresses can be emulated using the following
notations:
+ means press down the key that follows;
• A controlling device to provide address details of the required port, the user’s
name and access rights, mouse calibration and video mode information.
–
means release the key that follows
+– means press and then release the key that follows
• A controlled device to confirm the address and other details of the current port.
means add a delay. The standard delay period is 250ms, however, if a
number immediately follows the asterisk, this will define an alternate delay
period (in milliseconds)
*
Such communication simplifies both the configuration and selection of systems,
especially within a complex cascade structure. Port Direct also allows the Wizard
IP Plus Hosts option to directly control the connected KVM switches and then
apply the appropriate video capture and mouse scaling settings. Port Direct
provides excellent security control to prevent users from accessing systems for
which they do not access rights (‘sideways movement’) because each unit is fully
informed of each user’s precise access rights.
A list of permissible keypresses and information about how to abbreviate them
Notes
• The entries are not case sensitive.
• It is not necessary to specify all keys to be released at the end because they
are all released automatically after the last code.
Port/host addressing using Port Direct
When adding new computers to the Hosts list, the option ‘Add entry for
unrecognised host’ is provided to automatically add new entries if a port is
visited that does not already have a matching host entry. This is a useful option
for simple KVM switch configurations, but should be used with care when
complex cascades of switches are being used as it may lead to more host entries
being added than are strictly necessary.
• A number of KVM switches from alternative manufacturers use hot key
sequences that begin with a press/release of either the Scroll Lock or Ctrl
keys. These often require a delay between the initial key press and the
channel number to allow the switch to respond. A 500ms delay is usually
sufficient.
Examples
Additionally, you can specify the port number of the required system using the
same format as if controlling the KVM switch directly. Port numbers MUST be
entered within square brackets and can be specified to a maximum of four
cascaded levels.
To send the command Ctrl + Alt 4 you should use the following: +Ctrl+Alt+4.
To send the command Ctrl + Alt 12 you should use the following: +Ctrl+ALT+–
1+2
(the ‘+–1’ entry causes the 1 key to be pressed and released before the 2 key is
pressed).
Examples
[ꢀꢅ]
selects port 16 and is equivalent to the hotkey sequence +CTRL+ALT+–
To send the command Scroll lock 1 + Enter (with a 500ms delay) you should use
the following: +–Scr*500+1+Ent
1+6
[ꢃꢀ0ꢄ] selects port 5 on a KVM switch that is cascaded through port group
41 (see your KVM switch manual for more details on cascade port
numbering).
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Logging and status
This screen provides various details about the user activity on the Wizard IP Plus.
To copy and paste the log
You can copy the information listed within the log and paste it into another
application.
Note: The log has a maximum capacity of 1000 event lines. After 1000 entries,
the oldest entries are overwritten. If log data are important to your installation,
ensure a regular backup procedure or use the Syslog Server IP Address option to
send log information automatically to another system.
1 While viewing the log screen, press Ctrl and C, to copy the data into the
clipboard.
2 In a text application (i.e. Word, WordPad, Notepad) press Ctrl and V, or right
mouse click and ‘Paste’.
Date and
time the
event
Type of event, user name and access
method or remote IP address
Syslog Server IP Address
Logging information can optionally be sent, as it occurs, to a separate system
using the standard Syslog protocol. Enter the IP address of a suitable system in
the field provided.
occurred
For further details
• For details of the Syslog protocol (RFC number: 3164)
To get here
1 Using VNC viewer or a browser, log on as the ‘admin’ user.
2 Click the ‘Configure’ button in the top right corner.
3 Click the ‘Logging and Status’ option.
Click to clear
all log entries
Click to
refresh
the list
Optionally enter an
IP address to which
the status log should
be sent
Click to
return to
the main
menu
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Appendix 6 – Addresses, masks and ports
Net masks
IP address, network masks and ports are all closely linked in the quest for one
device to find another across disparate network links.
The net mask (or sub-net mask) informs a device as to its own position within a
network. From this it can determine whether any other device is within the same
local network or is situated further afield.
IP addresses
Taking the telephone number analogy given in the IP address section, in order
to use the telephone system efficiently, it is vital for you to know your location
relative to the person you are calling. In this way you avoid dialling unnecessary
numbers.
As a rough analogy, consider how you use the telephone system. The phone
number for Black Box in the US is 1-724-746-5500. This number consists of
three distinct parts:
When one network device needs to talk to another, the first thing that it will
do is a quick calculation using its own IP address, the other device’s IP address
and its own net mask. Suppose a device with address 192.168.142.154 and
net mask 255.255.255.0 needed to communicate with a device at address
192.168.142.22. The sending device would perform several calculations:
• 1 connects from another country to the US,
• 724 connects into Pennsylvania,
• 746 selects the telephone exchange in Lawrence, and
• 5500 is the unique code for Black Box within Lawrence.
The important parts of the whole number depend on where you are. If you were
based in the same local area as Black Box, there would be no point in dialling
out of the US, or even out of the area. The only part of the whole number that
you are interested in is the final part: 5500.
1
Sending
device IP
address
Destination
device IP
address
192 168 142 154
192 168 142 000
192 168 142 22
192 168 142 000
In a similar way to the various parts of the telephone number, the four sections
(or Octets) of every IP address have different meanings or “weights”. Consider
the following typical IP address:
Net mask
Result
3
2
192.168.142.154
192 is the most global part of the number (akin to the 1 of the phone number)
and 154 is the most local (similar to the 5500 unique local code of the phone
number).
192.168.142.000 = 192.168.142.000 ? Answer: YES
4
Address
is local
When two network devices communicate with each other, they always “dial the
whole number” regardless of their respective locations in a network. However,
they still need to know whether the other device is local to them or not, and this
is where the net mask comes into play.
1 The net mask is used to determine the local and global parts of the sender’s IP
address. Where there is 255 in the mask, the corresponding address slips through,
where there is a 0, it is blocked.
2 Where the net mask was 0, the corresponding part of the result is also zero - this
section is now known to be the local part of the IP address.
3 The same process is carried out for the destination address, again using the sender’s
net mask. Now the local parts of both addresses have been equalised to zero, because
their values are not important in determining whether they are both in the same local
network.
4 The results of the two net mask operations are now compared, if they match, the
destination is local. If not, then the sender will still use the same full destination IP
address but will also flag the message to go via the local network gateway and out
into the wider world.
The reason for doing this? It makes the network, as a whole, much more
efficient. If every message for every recipient was shoved straight out onto the
Internet, the whole thing would grind to a halt within seconds. Net masks keep
local traffic just that - local.
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Net masks - the binary explanation
To really understand the operation of a net mask it is necessary to delve deeper
into the life blood of computers – binary; this is native digital, where everything
is either a 1 (one) or 0 (zero), on or off, yes or no.
AND function’. The example of 255.255.255.0 is handy because the last octet
is completely zero and is “clean” for illustrative purposes. However, actual net
mask calculations are carried out, not on whole decimal numbers, but bit by bit
on binary numbers, hence the term ‘bit-wise’. In a real local network, a net mask
might be 255.255.255.240. Such an example would no longer be quite so clear,
until you look at the net mask in its binary form:
11111111.11111111.11111111.11110000
In this case, the four zeroes at the end of the net mask indicate that the local
part of the address is formed by only the last four bits. If you use the diagram
from the previous example and insert the new net mask, it will have the
following effect on the final result:
Decimal octet prior to AND
operation with net mask
154
192 168 142 154
192 168 142 144
Binary equivalent of ꢀꢄꢃ
10011010
1
0
1
0
1
0
1
0
Inside a bit-wise AND function
When you “open up” the last octet
of the net mask and look at the
binary inside, you can see the last
four zero bits preventing any 1’s in
the address from falling through.
10010000
Binary octet after AND
operation with net mask
Decimal equivalent of ꢀ00ꢀ0000
144
Thus, when 154 is bit-wise ANDed with 240, the result is 144. Likewise, any
local address from 192.168.142.144 through to 192.168.142.159 would
produce exactly the same result when combined with this net mask, hence they
would all be local addresses. However, any difference in the upper three octets
or the upper four bits of the last octet would slip through the mask and the
address would be flagged as not being local.
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Calculating the mask for IP access control
The permissible mask values (for all octets) are as follows:
The IP access control function uses a standard IP address and a net mask
notation to specify both single locations and ranges of addresses. In order to
use this function correctly, you need to calculate the mask so that it accurately
encompasses the required address(es).
Mask octet
255
Binary
Number of addresses encompassed
1 address
11111111
11111110
11111100
11111000
11110000
11100000
11000000
10000000
00000000
254
2 addresses
Single locations
252
4 addresses
Some of the simplest addresses to allow or deny are single locations. In this case
you enter the required IP address into the ‘Network/Address’ field and simply
enter the ‘Mask’ as 255.255.255.255 (255 used throughout the mask means
that every bit of the address will be compared and so there can only be one
unique address to match the one stated in the ‘Network/Address’ field).
248
8 addresses
240
16 addresses
224
32 addresses
192
64 addresses
128
128 addresses
256 addresses
All locations
The other easy setting to make is ALL addresses, using the mask 0.0.0.0 As
standard, the IP access control section includes the entry: 0.0.0.0/0.0.0.0
0
+
If the access control range that you need to define is not possible using one
address and one mask, then you could break it down into two or more entries.
Each of these entries could then use smaller ranges (of differing sizes) that,
when combined with the other entries, cover the range that you require.
The purpose of this entry is to include all IP addresses. It is possible to similarly
exclude all addresses, however, take great care not to do this as you instantly
Address ranges
For instance, to accurately encompass the range in the earlier example:
Although you can define ranges of addresses, due to the way that the mask
operates, there are certain restrictions on the particular ranges that can be set.
For any given address you can encompass neighbouring addresses in blocks of
either 2, 4, 8, 16, 32, 64, 128, etc. and these must fall on particular boundaries.
For instance, if you wanted to define the local address range:
192.168.142.67 to 192.168.142.93
You would need to define the following six address and mask combinations in
the IP access control section:
Network/address entry Mask entry
192.168.142.67 to 192.168.142.93
192.168.142.67
192.168.142.68
192.168.142.72
192.168.142.80
192.168.142.88
192.168.142.93
255.255.255.255
255.255.255.252
255.255.255.248
255.255.255.248
255.255.255.252
255.255.255.255
defines 1 address (.67)
The closest single block to cover the range would be the 32 addresses from:
192.168.142.64 to 192.168.142.95.
defines 4 addresses (.68 to .71)
defines 8 addresses (.72 to .79)
defines 8 addresses (.80 to .87)
defines 4 addresses (.88 to .92)
defines 1 address (.93)
The mask needed to accomplish this would be: 255.255.255.224
When you look at the mask in binary, the picture becomes a little clearer. The
above mask has the form: 11111111.11111111.11111111.11100000
Ignoring the initial three octets, the final six zeroes of the mask would ensure
that the 32 addresses from .64 (01000000) to .95 (01011111) would all be
details.
When defining a mask, the important rule to remember is:
There must be no ‘ones’ to the right of a ‘zero’.
For instance, (ignoring the first three octets) you could not use a mask that had
11100110 because this would affect intermittent addresses within a range in an
impractical manner. The same rule applies across the octets. For example, if you
have zeroes in the third octet, then all of the fourth octet must be zeroes.
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Ports
Security issues with ports
The settings of port numbers become important when the Wizard IP Plus is
situated behind a network firewall. In order for a remote VNC viewer or web
browser to make contact with your Wizard IP Plus, it is necessary for the firewall
to allow communication through a particular numbered port to occur.
then think of ports as extension numbers. In a company of any size, you
generally wouldn’t expect the accounts department to share the same telephone
with the technical department. Although their calls may all be related to the
same company, they concern very different aspects of that company.
One specific function of firewalls is to restrict access to ports in order to prevent
malicious attackers using them as a route into your network. Every new port that
is opened offers a new possibility for hackers and so the number of accessible
ports is purposefully kept to a minimum. In such cases, it may be advantageous
to change one or both Wizard IP Plus ports to use the same number. The other
alternative is to place the Wizard IP Plus unit outside the firewall and take full
It is the same with IP network connections. Although you have only one network
link into your computer and only one IP address (phone number), you are
probably performing many different tasks through that one link, often at the
same time. Thus, when you browse the web your outgoing requests and the
incoming information are all channelled through port 80. When you send an
email, it travels through port 25 and when you transfer files you are, without
knowing it, using port 20.
IMPORTANT: The correct configuration of routers and firewalls requires
advanced networking skills and intimate knowledge of the particular network.
Black Box cannot provide specific advice on how to configure your network
devices and strongly recommend that such tasks are carried out by a qualified
professional.
At the “border crossing” between the wider Internet and every local network
attached to it, there is a router that is usually combined with a firewall. One of
its main tasks is to direct incoming traffic to the correct place within its local
network. A key piece of information to help it do this is the port number:
User with VNC viewer accesses
IP address: 129.7.1.10 (this
automatically uses port 5900).
User accesses the company
website at: 129.7.1.10 (this
automatically uses port 80).
Internet
Router/firewall address: ꢀꢁꢇ.ꢆ.ꢀ.ꢀ0
Router is programmed to send port 5900
VNC traffic to local address 192.168.0.3
and port 80 web traffic to local address
192.168.0.42
®
®
®
BLACK BOX
BLACK BOX
724-746-5500
Web server
LOC REM VNC 100 LNK PWR
Web server has the local
IP address: 192.168.0.42
Wizard IP Plus has the local IP
address: 192.168.0.3
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Appendix 8 – Hotkey sequence codes
These codes are used when defining hotkey switching sequences (macros) for
host computers and allow you to include almost any of the special keys on the
keyboard.
Permissible key presses
Creating macro sequences
Hot key macro sequences can be up to 256 characters long. All keys are
assumed to be released at the end of a line, however, you can also determine
that a key is pressed and released within a sequence. Any of the following three
examples will send a command that emulates and a press and release of the
Scroll Lock key:
Main control keys (see ‘Using abbreviations’)
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Backspace Tab Return Enter Ctrl Alt Win Shift LShift RShift
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LCtrl RCtrl LAlt AltGr RAlt LWin RWin Menu Escape Space
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CapsLock NumLock PrintScreen Scrolllock
+SCROLL-SCROLL
+-SCROLL
+SCROLL-
Math operand keys (see ‘Using abbreviations’)
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Add (Plus) Subtract (Minus) Multiply
Central control keys (see ‘Using abbreviations’)
Example:
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Insert Delete Home End PageUp PageDown
+-SCROLL+-SCROLL+1+ENTER
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Up Down Left Right Print Pause
Press and release scroll twice, press 1 then enter then release all keys (equivalent
definition is +SCROLL-SCROLL+SCROLL-SCROLL+1+ENTER-1-ENTER)
Keypad keys (see ‘Using abbreviations’)
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KP_Insert KP_Delete KP_Home KP_End KP_PageUp
Using abbreviations
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KP_PageDown KP_Up KP_Down KP_Left KP_Right KP_Enter
To reduce the length of the key definitions, any unique abbreviation for a
key can be used. For example: “scroll”, “scr” and even “sc” all provide an
identifiable match for “ScrollLock” whereas “en” could not be used because it
might mean “Enter” or “End” (“ent” would be suitable for “Enter”).
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KP_Add KP_Subtract KP_Divide KP_Multiply
KP_0 to KP_9
Note: Hotkey sequences and abbreviations are not case sensitive.
Function keys
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F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12
For information about where to enter these codes, please see the sections Host
ASCII characters
All characters can be entered using their ASCII codes, from 32 to 126 (i.e. A,B,C,
… 1,2,3 etc.) with the exception of the special characters ‘+’, ‘-’, ‘+–’ and ‘*’
which have special meanings, as explained below.
Codes with special meanings
+ means press down the key that follows
–
means release the key that follows
+– means press down and release the key that follows
* means wait 250ms (note: if a number immediately follows the asterisk, then
the delay will equal the number, in milliseconds)
Note: Hotkey sequences are not case sensitive.
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Appendix 9 – Supported video modes
The following video modes are supported and can be automatically configured
by the Wizard IP Plus. If a recognised video mode cannot be found, the Wizard
IP Plus will gradually change some of the key parameters to discover whether a
video lock can be achieved. Support for VESA GTF (Generalized Timing Formula)
The half width video modes capture every other pixel. These are not generally
recommended for normal use but may be used for emergency access to high
resolution, high frequency system screens. Half width screens can be expanded
to normal width using the scaling features of the viewer.
vesa 720 x 400 @ 85Hz
sun 1152 x 900 @ 66Hz
sun 1152 x 900 @ 76Hz
sun 1280 x 1024 @ 67Hz
vesa 640 x 480 @ 60Hz
vesa 640 x 480 @ 72Hz
vesa 640 x 480 @ 75Hz
vesa 640 x 480 @ 85Hz
apple 640 x 480 @ 67Hz
apple 832 x 624 @ 75Hz
apple 1152 x 870 @ 75Hz
vesa 800 x 600 @ 56Hz
vesa 800 x 600 @ 60Hz
vesa 800 x 600 @ 72Hz
1900 x 1200 @ 60Hz**
vesa 800 x 600 @ 75Hz
vesa 800 x 600 @ 85Hz
vesa 1024 x 768 @ 60Hz
vesa 1024 x 768 @ 70Hz
vesa 1024 x 768 @ 75Hz
vesa 1024 x 768 @ 85Hz
vesa 1152 x 864 @ 75Hz
vesa 1280 x 960 @ 60Hz
vesa 1280 x 1024 @ 60Hz
vesa 1280 x 1024 @ 75Hz
vesa 1600 x 1200 @ 60Hz
vesa 1600 x 1200 @ 65Hz half-width
vesa 1600 x 1200 @ 70Hz half-width
vesa 1600 x 1200 @ 75Hz half-width
vesa 1600 x 1200 @ 85Hz half-width
vesa 720 x 400 @ 70Hz*
* Not actually a VESA mode but a common DOS/BIOS mode
** May also work on some systems when the operating temperature of the Wizard IP
Plus is controlled. Not valid for digital DVI sources.
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Safety information
• For use in dry, oil free indoor environments only.
• Warning - live parts contained within power adapter.
• No user serviceable parts within power adapter - do not dismantle.
• Plug the power adapter into a socket outlet close to the module that it is
powering.
• Replace the power adapter with a manufacturer approved type only.
• Do not use the power adapter if the power adapter case becomes damaged,
cracked or broken or if you suspect that it is not operating properly.
• If you use a power extension cord with the Wizard IP Plus, make sure the
total ampere rating of the devices plugged into the extension cord does
not exceed the cord’s ampere rating. Also, make sure that the total ampere
rating of all the devices plugged into the wall outlet does not exceed the
wall outlet’s ampere rating.
• Do not attempt to service the Wizard IP Plus yourself.
Safety considerations when using power switches with Wizard IP Plus
• Follow the manufacturer’s instructions when setting up and using power
switching products.
• Always ensure that the total ampere rating of the devices plugged into the
power switching product does not exceed the power switching product’s
ampere rating. Also, make sure that the total ampere rating of all the
devices plugged into the wall outlet does not exceed the wall outlet’s
ampere rating.
General Public License (Linux)
The Wizard IP Plus runs an embedded version of the Linux operating system,
licensed under the GNU General Public License. To obtain the source code for
the open-source components of the system visit:
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ꢃ. Limitation on Liability
End user licence agreement
UNDER NO CIRCUMSTANCES SHALL REALVNC BE LIABLE FOR ANY
CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES WHATSOEVER
INCLUDING LOST PROFITS OR SAVINGS ARISING OUT OF THE USE OF THE
SOFTWARE, THE SERVICE OR THE INFORMATION, RELIANCE ON THE DATA
PRODUCED OR INABILITY TO USE THE SOFTWARE, THE SERVICE OR THE
INFORMATION EVEN IF REALVNC HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES AND COUNTRIES DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT CONCERNS
ENHANCED VNC VIEWER SOFTWARE (“the SOFTWARE”) FOR USE WITH THE
WIZARD IP PLUS PRODUCT (“the PRODUCT”). THE SOFTWARE IS PROVIDED TO
ENABLE YOU TO OPERATE THE PRODUCT. BY USING ALL OR ANY PORTION
OF THE SOFTWARE YOU ACCEPT ALL THE TERMS AND CONDITIONS OF THIS
AGREEMENT. IF YOU DO NOT ACCEPT ALL THE TERMS AND CONDITIONS
OF THIS AGREEMENT THEN DO NOT USE THE SOFTWARE. BY USING ANY
UPDATED VERSION OF THE SOFTWARE WHICH MAY BE MADE AVAILABLE, YOU
ACCEPT THAT THE TERMS OF THIS AGREEMENT APPLY TO SUCH UPDATED
SOFTWARE.
NOTHING IN THIS AGREEMENT LIMITS LIABILITY FOR DEATH OR PERSONAL
INJURY ARISING FROM A PARTY’S NEGLIGENCE OR FROM FRAUDULENT
MISREPRESENTATION ON THE PART OF A PARTY
ꢀ. Intellectual Property Rights
ꢄ. Export Control
The Software and its structure and algorithms are protected by copyright and
other intellectual property laws, and all intellectual property rights in them
belong to RealVNC Limited (“RealVNC”), a United Kingdom Limited Company,
or are licensed to it. You may not reproduce, publish, transmit, modify, create
derivative works from, publicly display the Software or part thereof. Copying
or storing or using the Software other than as permitted in Clause 2 is expressly
prohibited unless you obtain prior written permission from RealVNC.
The United States and other countries control the export of Software and
information. You are responsible for compliance with the laws of your local
jurisdiction regarding the import, export or re-export of the Software, and agree
to comply with such restrictions and not to export or re-export the Software
where this is prohibited. By downloading the Software, you are agreeing that
you are not a person or entity to which such export is prohibited.
ꢅ. Term and Termination
ꢁ. Permitted and Prohibited Uses
This licence shall continue in force unless and until it is terminated by RealVNC
by e-mail notice to you, if it reasonably believes that you have breached a
material term of this Agreement
2.1 During the term of this Agreement and as long as you comply with the
terms of this agreement, you may use the Software only with the Product
for your personal use or for the internal use of your business. You may
make as many copies of the Software as you require for your own internal
business purposes only and for archival purposes. You are expressly
prohibited from distributing the Software in any format, in whole or in
part, for sale, or for commercial use or for any unlawful purpose.
In the case above, you must delete and destroy all copies of the Software in your
possession and control and overwrite any electronic memory or storage locations
containing the Software.
ꢆ. General Terms
2.2 You may not rent, lease or otherwise transfer the Software or allow it
to be copied. Unless permitted by law, you may not reverse engineer,
decompile or disassemble the Software.
7.1 The construction, validity and performance of this Agreement shall be
governed in all respects by English law, and the Parties agree to submit to
the exclusive jurisdiction of the English courts.
7.2 If any provision of this agreement is found to be invalid by any court
having competent jurisdiction, the invalidity of such provision shall not
affect the validity of the remaining provisions of this agreement, which
shall remain in full force and effect.
ꢂ. Warranty
REALVNC DOES NOT WARRANT ANY RESULTS OBTAINED USING THE
SOFTWARE. TO THE EXTENT PERMITTED BY LAW, REALVNC DISCLAIMS
ALL OTHER WARRANTIES ON THE SOFTWARE, EITHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND FITNESS
FOR PARTICULAR PURPOSE.
7.3 No waiver of any term of this agreement shall be deemed a further or
continuing waiver of such term or any other term.
7.4 This agreement constitutes the entire agreement between you and
RealVNC.
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Radio Frequency Energy
A Category 5 (or better) twisted pair cable must be used to connect the Wizard
IP unit in order to maintain compliance with radio frequency energy emission
regulations and ensure a suitably high level of immunity to electromagnetic
disturbances.
All other interface cables used with this equipment must be shielded in order
to maintain compliance with radio frequency energy emission regulations and
ensure a suitably high level of immunity to electromagnetic disturbances.
FCC Compliance Statement (United States)
European EMC directive 89/336/EEC
This equipment generates, uses and can radiate radio frequency energy
and if not installed and used properly, that is, in strict accordance with the
manufacturer’s instructions, may cause interference to radio communication.
It has been tested and found to comply with the limits for a class A computing
device in accordance with the specifications in Subpart J of part 15 of FCC rules,
which are designed to provide reasonable protection against such interference
when the equipment is operated in a commercial environment. Operation of this
equipment in a residential area may cause interference, in which case the user at
his own expense will be required to take whatever measures may be necessary
to correct the interference. Changes or modifications not expressly approved by
the manufacturer could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a class
A computing device in accordance with the specifications in the European
standard EN55022. These limits are designed to provide reasonable protection
against harmful interference. This equipment generates, uses and can radiate
radio frequency energy and if not installed and used in accordance with the
instructions may cause harmful interference to radio or television reception.
However, there is no guarantee that harmful interference will not occur in a
particular installation. If this equipment does cause interference to radio or
television reception, which can be determined by turning the equipment on
and off, the user is encouraged to correct the interference with one or more
of the following measures: (a) Reorient or relocate the receiving antenna. (b)
Increase the separation between the equipment and the receiver. (c) Connect
the equipment to an outlet on a circuit different from that to which the receiver
is connected. (d) Consult the supplier or an experienced radio/TV technician for
help.
Canadian Department of Communications RFI statement
This equipment does not exceed the class A limits for radio noise emissions from
digital apparatus set out in the radio interference regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant
les limites applicables aux appareils numériques de la classe A prescrites dans
le règlement sur le brouillage radioélectriques publié par le ministère des
Communications du Canada.
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FCC requirements for telephone-line equipment Certification notice for equipment used in
1 The Federal Communications Commission (FCC) has established rules which
Canada
permit this device to be directly connected to the telephone network with
standardized jacks. This equipment should not be used on party lines or coin
lines.
The Canadian Department of Communications label identifies certified
equipment. This certification means that the equipment meets certain
telecommunications-network protective, operation, and safety requirements.
2 If this device is malfunctioning, it may also be causing harm to the telephone
network; this device should be disconnected until the source of the problem
can be determined and until the repair has been made. If this is not done,
the telephone company may temporarily disconnect service.
The Department does not guarantee the equipment will operate to the user’s
satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company.
3 If you have problems with your telephone equipment after installing
this device, disconnect this device from the line to see if it is causing the
problem. If it is, contact your supplier or an authorized agent.
The equipment must also be installed using an acceptable method of
connection. In some cases, the company’s inside wiring associated with a
single-line individual service may be extended by means of a certified connector
assembly (extension cord). The customer should be aware that compliance with
the above conditions may not prevent degradation of service in some situations.
4 The telephone company may make changes in its technical operations and
procedures. If any such changes affect the compatibility or use of this device,
the telephone company is required to give adequate notice of the changes.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility—in this case, your supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the
equipment.
5 If the telephone company requests information on what equipment is
connected to their lines, inform them of:
a The telephone number that this unit is connected to.
b The ringer equivalence number.
c The USOC jack required: RJ-11C.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
d The FCC registration number.
Items (b) and (d) can be found on the unit’s FCC label. The ringer
equivalence number (REN) is used to determine how many devices can be
connected to your telephone line. In most areas, the sum of the RENs of all
devices on any one line should not exceed five (5.0). If too many devices are
attached, they may not ring properly.
CAUTION:
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as
appropriate.
6 In the event of an equipment malfunction, all repairs should be performed
by your supplier or an authorized agent. It is the responsibility of users
requiring service to report the need for service to the supplier or to an
authorized agent.
The LOAD NUMBER (LN) assigned to each terminal device denotes the
percentage of the total load to be connected to a telephone loop which is used
by the device, to prevent overloading. The termination on a loop may consist of
any combination of devices, subject only to the requirement that the total of the
load numbers of all the devices does not exceed 100.
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Normas Oficiales Mexicanas (NOM) electrical
safety statement
Instrucciones de seguridad
1 Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.
15 En caso de existir, una antena externa deberá ser localizada lejos de las
lineas de energia.
16 El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.
2 Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
3 Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
18 Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
4 Todas las instrucciones de operación y uso deben ser seguidas.
5 El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca
de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.
6 El aparato eléctrico debe ser usado únicamente con carritos o pedestales
que sean recomendados por el fabricante.
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
7 El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
E: El aparato ha sido tirado o su cubierta ha sido dañada.
8 Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más
allá a lo descrito en las instrucciones de operación. Todo otro servicio deberá
ser referido a personal de servicio calificado.
9 El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe
colocar en libreros o gabinetes que impidan el flujo de aire por los orificios
de ventilación.
10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.
11 El aparato eléctrico deberá ser connectado a una fuente de poder sólo
del tipo descrito en el instructivo de operación, o como se indique en el
aparato.
12 Precaución debe ser tomada de tal manera que la tierra fisica y la
polarización del equipo no sea eliminada.
13 Los cables de la fuente de poder deben ser guiados de tal manera que
no sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.
14 El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
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© 2006 Black Box Corporation
All trademarks are acknowledged.
Black Box Corporation,
1000 Park Drive,
Lawrence,
PA 15055-1018,
United States of America
Tel: +1-724-746-5500
Fax: +1-724-746-0746
Documentation by:
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Index
C
Control menus
G
Init string
A
Control strings
IntelliMouse 18
IP address
explanation 63
connecting 12
ISDN
Cables 5
Cable specifications
Calibrate
mouse 32
Gateway
Access control
configuration 58
Access mode
Account
Address
explanation 63
Addressing
H
D
screen 32
Calibrate all
Hosts
configuration 60
Host computer
Date
DDC
DHCP
Dial up
connection 37
DVI/I 11
CATx switches
threshold 35
Clear IP access control
Client IP
COM1
connection 13
COM2
Configuration
remote 20
DNS 22
connecting 7
Admin password
Advanced unit configuration
Hotkeys
Hot keys
changing 41
HTTP port
connecting 13
K
Keyboard
connection 10
connections 7
Keyboard codes
sending 34
Keyboard layout
Artifacts
Assistance 39
Audio
connection 12
connections 9
E
viewer 38
Connections
audio 12
ISDN 13
local 27
I
L
F
B
Identities
Local network
connection 21
Logging 62
modem 13
Firewall 21
Firmware
Baud rate
Indicators 4
Initialize port
remote 28
video 11
Controls
Binary
Brackets 5
fitting 6
upgrade 26
Full screen mode
Browser
ꢆꢅ
connection 29
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M
P
Reset
T
W
Mask
explanation 63
Menus
local 40
remote 52
Menu bar
Password
Threshold
adjustment 35
Time
Troubleshooting 39
Web browser
connection 29
Restore Defaults
Router 21
unknown 19
Z
Port number
U
entering 37
S
Menu key
changing 47
Modem
connecting 14
Power strings
Power supply
connecting 13
Unit name
Upgrade
firmware 26
Username
Use DHCP
Scaling
Screen
calibration 32
navigation 30
refresh 33
connecting 13
Mounting 6
Mouse
calibration 32
connection 10
connections 7
control 33
Power switching
addressing 14
configuration 24
Private
Screensaver
Security
ensuring 23
Serial port
V
pointers 31
Video
Server
configuration 60
Server IP
Setup procedure
Shared
Slow connections
Syslog 62
connection 11
connections 8
Virtual Media
R
N
Network port
connecting 12
advanced unit configuration
operation 36
VNC port
VNC viewer
connection 29
download 37
explanation 63
O
Octets
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BlackBox subsidiary contact details
Country
Web Site/Email
Phone
Fax
United States
724-746-5500
724-746-0746
Austria
+43 1 256 98 56
+43 1 256 98 56
Belgium
+32 2 725 85 50
+32 2 725 92 12
Denmark
Finland
France
+45 56 63 30 10
+35 201 888 800
+33 1 45 606 717
+49 811 5541 110
+39 02 27 404 700
+31 30 241 7799
+47 55 300 710
+34 9162590732
+46 8 44 55 890
+41 55 451 70 71
+44 118 965 6000
+353 1 662 2466
+45 56 65 08 05
+35 201 888 808
+33 1 45 606 747
+49 811 5541 499
+39 02 27 400 219
+31 30 241 4746
+47 55 300 701
+34 916239784
+46 08 38 04 30
+41 55 451 70 75
+44 118 965 6001
+353 1 662 2477
www.blackbox.fi
tuki@blackbox.fi
Germany
Italy
Netherlands
Norway
Spain
Sweden
Switzerland
UK
Ireland
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