Surf
wireleSS MODeM-rOuter
User Manual
F7D2401au 8820au00390
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GeTTInG sTaRTeD
What’s in the box
Initial setup
Surf Wireless Modem-Router
Where to Place Your Router
ADSL cable (attached to router)
Power supply (attached to router)
Network information card (attached to router)
Belkin Setup CD with User Manual
For the best results, place the Router in an open location
away from large metal objects and magnets such as those
found in speakers. Raising the Router above floor level
can improve the strength of your wireless signal.
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How to set It Up
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1 Connect your Router’s ADSL cable to your ADSL connection.
If you are replacing an existing Router or gateway, this
may require unplugging the existing gateway.
note: If a telephone is connected to the same telephone
jack then an ADSL Splitter/Filter is required. This
can be purchased from your local retailer.
2 Plug the Router’s power supply into a wall outlet.
3 Put the CD into your computer. If the CD doesn’t
open automatically, please browse to your CD drive
and double-click on the Belkin Setup CD icon.
Setup
4 Click the Setup icon on the CD menu.
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5 After a brief installation, the setup software will ask you
for the network name and password from the network
information card that is attached to your Router. Store the
card under the base of your Router for future reference.
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6 A progress screen will appear while additional software is
installed. This may take a few minutes to complete. Once
finished, a “Success” message will appear indicating that you
are connected to the Internet via your new Belkin Router.
During setup you may be asked for additional information
You may need to enter a username and password provided
by your ISP. This username and password is likely to be
found on materials that came from your ISP when you
signed up for service. If necessary, you may need to contact
your ISP to retrieve your username and password.
If you have a static IP address, you may need to enter
additional information also provided by your ISP.
If your computer doesn’t have a wireless adapter, or the
setup software is unable to control it, you may be asked to
connect your computer to the Router with a network cable.
If the setup software is unable to detect your VCI and VPI
settings based on your country, you may also need to enter
this information. Your ISP is likely to have provided it.
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advanced Tools & settings
After the initial setup is complete, you have the option to
change settings like your network name, security type, and
password. To make these changes and others, click on the
Advanced Tools icon at the CD Setup menu and select one
of the following settings that you would like to change:
network name & security – Personalize your network name
(SSID), password, and strength of wireless security.
Internet service Provider & login settings – Have
you moved or changed Internet Service Providers?
If you’d like to change these settings without running
through the setup process again, this is the place.
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The belkin Router Manager
The Belkin Router Manager appears in your system tray
(Windows) or menu bar (Mac). Its icon indicates the current
status of your Router and also allows you to access your
Router’s settings to make changes. It also provides quick
access to software that came bundled with your Router.
Belkin.2234
Router Settings
User Manual
To access the Router settings, click on the icon
and select from the menu that appears.
The status of your Router is shown by the Belkin Router Manager
icon, which closely mimics the light on the front of the Router.
Check for Updates
Options
Green: You are connected to your Belkin Router
and it is connected to the Internet.
amber: You are connected to your Belkin Router,
Exit
but it is not connected to the Internet.
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Manual setup Using Your browser
in anything else such as “www”). Then press the Enter key. If
you’re still having trouble running the manual setup option, type
“192.168.2.1” in your browser (you do not need to type in anything
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Using the CD
adding Computers to Your network
1 Put the Setup CD into your computer. If the CD
doesn’t open automatically, browse to your CD
drive and open the Belkin Setup CD icon.
Wireless devices such as computers, network printers, and gaming
systems can connect to your Router with a few simple steps.
2 Click the Setup icon on the CD menu.
3 After a brief installation, the setup software will ask you for the
network name and password from the network information card
that came with your Router. This card is most likely now located
underneath the foot of your Router in the provided card slot.
4 A progress screen will appear while additional software is
installed. This may take a few minutes to complete. Once
finished, a “Success” message will appear indicating that you
are connected to the Internet via your new Belkin Router.
note: The setup software runs only on
Windows and Mac OS X systems.
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Manually
Using the WPs button
If you choose not to use the included Setup CD for
adding additional computers or wireless devices, you
can manually add these items to your network.
1 Start WPS Push Button Connection (WPS PBC) on your
computer or other Wi-Fi device that you would like to connect
wirelessly to your Router. Often there will be a button for this
purpose in software that came with the device, or a physical
“WPS,” “PBC,” or “Security” button on the device itself.
1 Locate the wireless-network-connections option
on your computer or wireless device.
2 Within two minutes, press the WPS button on your Router.
2 Select your Belkin Router from the list of available networks. You
can identify your Belkin Router by locating the network name
(SSID) from the card located underneath the foot of your Router.
The WPS light (small light above WPS button) will blink green while
it listens for your Wi-Fi device. Once a connection is established, the
light will turn green and then go out. If a connection is not established,
the light will blink amber. You may repeat the process to try again.
3 Enter your network password (located on
your network information card).
You can repeat this process for each WPS-enabled
device you’d like to add to your network.
Your wireless device will take a few moments to connect to your
network. If the connection is not made the first time, try this
process again. If you still have difficulty connecting to your network
after trying this process a few times, see the “Troubleshooting”
section in this manual for help with connecting to your network.
note: In some cases you may be prompted to select the
security type. It is printed on the card for your convenience.
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TeCHnICal DeTaIls
Universal Plug-and-Play (UPnP) Compatibility
Technical features
The UPnP (Universal Plug-and-Play) feature in your Router
offers seamless operation of voice and video messaging,
games, and other applications that are UPnP-compliant.
Integrated aDsl2+ Modem
The integrated ADSL2+ modem allows you to connect to the
Internet via your local Internet Service Provider (ISP) without
installing and maintaining a separate DSL modem.
Web-based advanced User Interface
You can easily make changes to your Router’s advanced
settings through your web browser. These changes can
be made from any computer on your network.
Integrated 802 11n Wireless access Point
Utilizing MIMO (Multiple Input Multiple Output) smart-
antenna technology, your Router can reach data transfer
speeds of up to 300Mbps across your network.
belkin Router Monitor
The Belkin Router Monitor application helps you to monitor
your Router’s status and change network settings.
naT IP address sharing
Integrated 4-Port 10/100 switch
To save you the cost of adding IP addresses per
computer in your house, your Belkin Router uses Network
Address Translation (NAT) technology, allowing you to
share a single IP address across your network.
Your Router has a built-in, 4-port network switch to
allow your wired computers to share: printers, data,
MP3 files, digital photos, and much more.
sPI firewall
Your Router is equipped with a firewall that will protect your
network from a wide array of common attacks and viruses.
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TeCHnICal DeTaIls
setup software
system Requirements
A computer running Windows® XP SP2 or higher,
Windows Vista®, or Windows 7; or Mac OS® X v10.x
Modem Router
Minimum 1GHz processor and 256MB RAM
600MB of free hard-drive space for installation
Broadband ADSL Internet connection with
RJ11 (telephone) connection
At least one computer with an installed network interface adapter
TCP/IP networking protocol installed on each computer
RJ11 ADSL telephone cable
Internet browser
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TROUblesHOOTInG, sUPPORT, anD WaRRanTY
belkin setup cannot find my Router
Troubleshooting
If Belkin Setup is not able to communicate with your Router during
the installation process, please check the following items.
The setup CD does not automatically start
1 Make sure that the wireless hardware on your
computer is turned on, if available.
If Belkin Setup does not run when you insert the CD-ROM, your
computer may not be configured to open CDs automatically.
2 Try connecting your computer to one of the four “wired”
ports on the Router with an Ethernet cable.
If Belkin Setup does not appear within 15 seconds, browse
to your CD-ROM drive and open the “Belkin Setup” icon.
setup manually. Please see “Manual Setup Using Your
Browser” earlier in this manual for more information.
3 Ensure that the Router is on. The front-panel light should be on.
4 Unplug the Router’s power supply for 10
seconds, then plug it back in.
5 There may be firewall software on your computer preventing
an outgoing connection. You may choose to temporarily
disable this software before attempting setup.
If Belkin Setup still cannot find the Router, you might choose
to do a manual setup. Refer to “Manually Configuring
Network Settings” in this manual for details.
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TROUblesHOOTInG, sUPPORT, anD WaRRanTY
belkin setup cannot connect my Router to the Internet
belkin setup completed installation, but I cannot browse the
Web The light on the front of my Router is blinking amber
If Belkin Setup is not able to connect the Router to
the Internet, please check the following items:
1 Make sure the Router is connected to your ADSL line with an
RJ11 (telephone) cable via the Router’s one gray ADSL port.
1 Use the troubleshooting suggestions within Belkin Setup.
2 Check that the modem (ADSL) connection is
connected to your broadband (ADSL) socket on the
wall (via an ADSL filter if one is required).
2 If your ISP requires a user name and password, make sure that
you have typed in your user name and password correctly. Some
user names require that the ISP’s domain may be at the end of the
name. Example: “[email protected]”. The “@myisp.com” part of
the user name may need to be typed as well as your user name.
3 Unplug your Router’s power supply, wait 10 seconds,
and plug it back in. This will cause the Router to try to
reestablish communication with the ADSL line.
3 If you continue to have no Internet connection, refer
to “Manually Configuring Network Settings” in this
manual for an alternative setup method.
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TROUblesHOOTInG, sUPPORT, anD WaRRanTY
I can’t connect to the Internet wirelessly
I can’t connect to the Internet wirelessly and my
network name is not listed in available networks
If the light on the front of the Router is solid green, then your
Router is connected to the Internet. You may not be connected
to the Router’s wireless network. Please refer to “Adding
Computers to Your Network” in this manual for instructions.
1 Verify that your Router is on and the
front-panel light shows solid green.
2 If you are far from the Router, you might try moving
closer to see if you might have been out of range.
3 Using a computer attached to the Router via a network cable,
This setting is found on the “Channel and SSID” page.
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TROUblesHOOTInG, sUPPORT, anD WaRRanTY
My wireless network performance is slow, inconsistent,
suffers from weak signal, or I’m having difficulty maintaining a
VPn connection
limiting the wireless transmit rate—Limiting the wireless transmit
rate can help improve range and connection stability. Most wireless
cards have the ability to limit the transmission rate. To change this
property in Windows, go to the Windows Control Panel, open “Network
Connections”, and double-click on your wireless card’s connection. In
the properties dialog, select the “Configure” button on the “General”
tab, then choose the “Advanced” tab and select the rate property.
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices
decreases when the distance between devices increases.
Other factors that will cause signal degradation (metal is
generally the worst culprit) are obstructions such as walls
and metal appliances. Note also that connection speed may
decrease as you move farther away from the Router.
Wireless client cards are usually set to automatically adjust
the wireless transmit rate for you, but doing so can cause
periodic disconnects when the wireless signal is too weak; as
a rule, slower transmission rates are more stable. Experiment
with different connection rates until you find the best one
for your environment. Note that all available transmission
rates should be acceptable for browsing the Internet. For
more assistance, see your wireless card’s user manual.
In order to determine if wireless issues are related to
range, we suggest temporarily moving the computer
within 10 feet from the Router if possible.
Changing the wireless channel—Depending on local
wireless traffic and interference, switching the wireless
channel of your network can improve performance and
reliability. See the section titled “Changing the Wireless
Channel” for instructions on how to choose other channels.
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TROUblesHOOTInG, sUPPORT, anD WaRRanTY
I’ve installed this new Router and some of my network clients
(computers, game consoles, etc ) are now unable to connect
Does the Router support Wireless
Protected access (WPa) security?
Your new Router came pre-configured with a network name and
password, found printed on an attached card. All clients must use this
network name and password to connect wirelessly to your Router.
You will need to find the network settings on your client, select the
network name printed on the card from the list of available networks,
and enter the password when prompted to join the wireless network.
The Router ships with WPA/WPA2 security turned on.
Windows XP and some older network hardware may
require a software update to support WPA/WPA2.
I am having difficulty setting up WPa security on my Router
Click on the “Login” button in the top right-hand corner of the
screen. You will be asked to enter your password. If you have never
set a password, leave the “Password” field blank and click “Submit”.
2 Click “Wireless” in the left-hand menu. Then
click “Security” just below that.
3 Select the “WPA/WPA2” option.
4 Enter a password. This can be from 8–63 characters of your choice,
including spaces and punctuation, OR a 64-digit hexadecimal
number (using only the numbers 0–9 and letters A–F).
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TROUblesHOOTInG, sUPPORT, anD WaRRanTY
5 Click “Apply Changes” to finish. Your wireless
connection is now encrypted. Each computer using your
wireless network will need to use the new key.
I am having difficulty setting up Wired equivalent
Privacy (WeP) security on my Router
Click on the “Login” button in the top right-hand corner of the
screen. You will be asked to enter your password. If you have never
set a password, leave the “Password” field blank and click “Submit”.
note: If you are configuring the Router over a wireless
connection, you will have to re-connect to the
Router after changing any security settings.
note: Some older networking hardware supports
only WEP encryption. If your older computers cannot
connect to your network, try 128-bit or 64-bit WEP, or
seek software updates from their manufacturers.
2 Click “Wireless” in the left-hand menu. Then
click “Security” just below that.
3 Select the “128-bit WEP” option.
4 You may type in a WEP key manually, or generate one from
a passphrase. Type a phrase in the “Passphrase” field and
click the “Generate” button. A WEP key is composed of 26
hexadecimal digits (0–9, A–F . For example, C3 03 0F AF
4B B2 C3 D4 4B C3 D4 EE 74 is a valid 128-bit WEP key.
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5 Click “Apply Changes” to finish. Your wireless
activity is now encrypted. Each computer using your
wireless network will need to use the new key.
note: If you are configuring the Router over a wireless
connection, you will have to re-connect to the
Router after changing any security settings.
note: Some older networking hardware supports
only 64-bit WEP encryption. If your older computers
cannot connect to your network, try 64-bit WEP.
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Technical support
Us
Thailand
0018004413318
Philippines
180014410282
UK
Hong Kong
30021318
australia
China
800 819 0159
new Zealand
australia
1800 235 546
europe
new Zealand
0800 235 546
singapore
1800 622 1130
asia email
Malaysia
1 800 812 076
Korea email
India
1800-419-5546
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TROUblesHOOTInG, sUPPORT, anD WaRRanTY
What is not covered by this warranty?
belkin International, Inc , limited
All above warranties are null and void if the Belkin product is
not provided to Belkin for inspection upon Belkin’s request
at the sole expense of the purchaser, or if Belkin determines
that the Belkin product has been improperly installed, altered
in any way, or tampered with. The Belkin Product Warranty
does not protect against acts of God such as flood, lightning,
earthquake, war, vandalism, theft, normal-use wear and tear,
erosion, depletion, obsolescence, abuse, damage due to low
voltage disturbances (i.e. brownouts or sags), non-authorized
program, or system equipment modification or alteration.
3-Year Product Warranty
What this warranty covers
Belkin International, Inc. (“Belkin”) warrants to the original
purchaser of this Belkin product that the product shall be free
of defects in design, assembly, material, or workmanship.
What the period of coverage is
Belkin warrants the Belkin product for three years.
What will we do to correct problems?
Product Warranty.
Belkin will repair or replace, at its option, any defective product
free of charge (except for shipping charges for the product).
Belkin reserves the right to discontinue any of its products without
notice, and disclaims any limited warranty to repair or replace any
such discontinued products. In the event that Belkin is unable to
repair or replace the product (for example, because it has been
discontinued), Belkin will offer either a refund or a credit toward
the purchase of another product from Belkin.com in an amount
equal to the purchase price of the product as evidenced on the
original purchase receipt as discounted by its natural use.
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TROUblesHOOTInG, sUPPORT, anD WaRRanTY
How to get service
Belkin reserves the right to review the damaged Belkin product.
All costs of shipping the Belkin product to Belkin for inspection
shall be borne solely by the purchaser. If Belkin determines,
in its sole discretion, that it is impractical to ship the damaged
equipment to Belkin, Belkin may designate, in its sole discretion,
an equipment repair facility to inspect and estimate the cost to
repair such equipment. The cost, if any, of shipping the equipment
to and from such repair facility and of such estimate shall be
borne solely by the purchaser. Damaged equipment must remain
available for inspection until the claim is finalized. Whenever
claims are settled, Belkin reserves the right to be subrogated
under any existing insurance policies the purchaser may have.
To get service for your Belkin product you
must take the following steps:
1 Contact Belkin International, Inc., at 12045 Waterfront
Drive, Los Angeles, CA 90094, Attn: Customer Service,
or call (800)-223-5546, within 15 days of the Occurrence.
Be prepared to provide the following information:
a. The part number of the Belkin product.
b. Where you purchased the product.
c. When you purchased the product.
d. Copy of original receipt.
2 Your Belkin Customer Service Representative will then
instruct you on how to forward your receipt and Belkin
product and how to proceed with your claim.
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TROUblesHOOTInG, sUPPORT, anD WaRRanTY
How state law relates to the warranty
THIS WARRANTY CONTAINS THE SOLE WARRANTY OF
BELKIN. THERE ARE NO OTHER WARRANTIES, EXPRESSED
OR, EXCEPT AS REQUIRED BY LAW, IMPLIED, INCLUDING
THE IMPLIED WARRANTY OR CONDITION OF QUALITY,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND SUCH IMPLIED WARRANTIES, IF ANY, ARE
LIMITED IN DURATION TO THE TERM OF THIS WARRANTY.
Some states do not allow limitations on how long an implied
warranty lasts, so the above limitations may not apply to you.
IN NO EVENT SHALL BELKIN BE LIABLE FOR INCIDENTAL,
SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR
MULTIPLE DAMAGES SUCH AS, BUT NOT LIMITED TO,
LOST BUSINESS OR PROFITS ARISING OUT OF THE
SALE OR USE OF ANY BELKIN PRODUCT, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This warranty gives you specific legal rights, and you may also have
other rights, which may vary from state to state. Some states do
not allow the exclusion or limitation of incidental, consequential,
or other damages, so the above limitations may not apply to you.
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ReGUlaTORY InfORMaTIOn
fCC statement
federal Communications Commission notice
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
DeClaRaTIOn Of COnfORMITY WITH fCC RUles
fOR eleCTROMaGneTIC COMPaTIbIlITY
We, Belkin International, Inc., of 12045 Waterfront Drive, Los Angeles,
CA 90094, declare under our sole responsibility that the device, ,
f7D2401 v1, complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try and
correct the interference by one or more of the following measures:
Caution: exposure to Radio frequency Radiation
The device shall be used in such a manner that the potential
for human contact normal operation is minimized
•
•
Reorient or relocate the receiving antenna.
Increase the distance between
This equipment complies with FCC radiation exposure
limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum
distance of 20cm between the radiator and your body.
the equipment and the receiver.
•
Connect the equipment to an outlet on a circuit different
from that to which the receiver is connected.
•
Consult the dealer or an experienced
radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.
This device and its antenna(s) must not be co-located or
operating in conjunction with any other antenna or transmitter.
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ReGUlaTORY InfORMaTIOn
Canada-Industry Canada (IC)
Information
The wireless radio of this device complies with RSS
139 & RSS 210 Industry Canada. This Class B digital
apparatus complies with Canadian ICES-003.
Products with the CE marking comply with the EMC Directive
(2004/108/EC) and the Low Voltage Directive (2006/95/
EC) issued by the Commission of the European Community.
Compliance with these directives implies conformity to
the following European Product Family Standards.
Operation is subject to the following two conditions: (1)
this device may not cause interference, and (2) this device
must accept any interference, including interference
that may cause undesired operation of the device.
•
•
•
•
•
EN 55022 (CISPR 22) – Electromagnetic Interference
EN 55024-1 – Electromagnetic Immunity
EN 61000-3-2 (IEC610000-3-2) – Power Line Harmonics
EN 61000-3-3 (IEC610000) – Power Line Flicker
EN 60950-1 (IEC60950-1) – Product Safety
Cet appareil numérique de la classe B conforme
á la norme NMB-003 du Canada.
europe
Products that contain the radio transmitter are sometimes
labeled with the Notified Body number (CE0560) or CE
alert marking if the standard used in the conformity is
not harmonized across the European Community.
European Union Radio products with the CE or CE alert
marking comply with the R&TTE Directive (1999/5/EC)
issued by the Commission of the European Community.
Compliance with this directive implies conformity
to the following European Norms (in brackets are
the equivalent international standards).
•
•
•
EN 60950-1:2006 (IEC60950-1) – Product Safety
EN 300 328 Technical requirement for radio equipment
ETS 301 489 General EMC requirements
for radio equipment.
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© 2010 Belkin International, Inc. All rights reserved. All trade names are registered trademarks
of respective manufacturers listed. Mac and Mac OS are trademarks of Apple Inc., registered
in the U.S. and other countries. Windows and Windows Vista are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or other countries.
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