Avocent Air Conditioner AV Works User Manual

AVWorks

Installer/User Guide

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™

AVWorks

Installer/User Guide

Avocent, the Avocent logo, The Power of Being There and AVWorks

are trademarks of Avocent Corporation. OSCAR is a registered

trademark of Apex Inc. AutoView is a registered trademark of Cybex

Computer Products Corporation. All other marks are trademarks or

registered trademarks of their respective owners.

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Table of Contents

Chapter 1: Product Overview

About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Installation

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 3: Basic Operations

Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Appliance/AVWorks Quick Setup Checklist . . . . . . . . . 13

Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Accessing an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing and Managing Your Devices . . . . . . . . . . . . 18

Changing AVWorks Device Properties . . . . . . . . . . . . . 28

Organizing Units with the Local Client Database . . . 31

Deleting and Renaming . . . . . . . . . . . . . . . . . . . . . . . . 36

Customizing the AVWorks Explorer Window . . . . . . . 38

Managing Your Local Databases . . . . . . . . . . . . . . . . . 39

Chapter 4: Managing Your Appliance

Viewing and Configuring Appliance Parameters . . . . 46

Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . 55

Rebooting Your Appliance . . . . . . . . . . . . . . . . . . . . . . 56

Managing Appliance Configuration Databases . . . . . 56

Managing User Databases . . . . . . . . . . . . . . . . . . . . . . 57

Changing Appliance Properties . . . . . . . . . . . . . . . . . . 58

Adding and Deleting Product Licenses . . . . . . . . . . . . 60

Appendices

Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . 65

Appendix B: Keyboard and Mouse Shortcuts . . . . . . . 66

Appendix C: TCP Ports . . . . . . . . . . . . . . . . . . . . . . . . . 68

Appendix D: Troubleshooting . . . . . . . . . . . . . . . . . . . 69

Appendix E: Technical Support . . . . . . . . . . . . . . . . . . 70

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Product Overview

Contents

About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3

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Chapter 1: Product Overview

About AVWorks

AVWorks is a cross-platform management application that allows you to view

and control the AutoView 1000R/2000R appliance and all its target devices. The

cross-platform design ensures compatibility with most popular operating

systems and hardware platforms. AutoView 1000R provides secure switch-based

authentication, data transfers and username/password storage. Each appliance

handles authentication and access control individually, placing system control at

the point of need.

AVWorks utilizes browser-like navigation with an intuitive split-screen

interface, providing you with a single point of access for all your servers. Using

AVWorks, you can manage your existing appliances, install a new switch or

launch a video session to a target device. Built-in groupings such as Devices,

Sites and Folders provide an easy way to select the units to view. Powerful

search and sort capabilities allow you to easily find any unit.

NOTE: Throughout the documentation and AVWorks user interface, you will see the word

“appliance” used generically to describe the AutoView 1000R/2000R switch.

Features and Benefits

Easy to install and configure

AVWorks is designed for easy installation and operation. Auto-discovery of

managed appliances enables you to deploy new units in minutes. Wizard-

based installation and online help simplify initial system configuration. The

intuitive graphical interface makes managing and updating appliances simple

and straightforward.

Powerful customization capabilities

Tailor AVWorks to fit your specific system needs. Take advantage of built-in

groups or create your own. Customize unit and field names, icons and macros

for maximum flexibility and convenience. Using names that are meaningful to

you makes it easy to quickly find any target device.

Extensive AutoView 1000R/2000R management

AVWorks allows you to add and manage multiple appliances in one system.

Once a new appliance is installed, you can configure switch parameters,

control and preempt user video sessions and execute numerous control

functions, such as rebooting and upgrading your appliance. From the intuitive

Appliance Management Panel, you can enable Simple Network Management

Protocol (SNMP) traps, configure target devices and cascade switches as well

as manage user databases.

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AVWorks Installer/User Guide

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Installation

Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

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Chapter 2: Installation

Getting Started

Before installing your AVWorks, refer to the following lists to ensure that you

have all the items that shipped with your software as well as all other items

necessary for proper installation.

Supplied with AVWorks

Your AVWorks package contains the following items:

•

AVWorks CD

AVWorks Installer/User Guide

Download Instructions

Supported operating systems

AVWorks is supported on the following operating systems:

•

Microsoft^®Windows^®2000 Workstation - Service Pack 2

Microsoft Windows 2000 Server - Service Pack 2

Microsoft Windows NT^®4.0 Workstation - Service Pack 6a

Microsoft Windows NT 4.0 Server - Service Pack 6a

Microsoft Windows XP (Home and Professional)

Red Hat Linux^®7.1 (2.7 Kernel)

Red Hat Linux 7.2 (2.7 Kernel)

PC hardware configuration requirements

The following list contains the PC hardware configuration requirements for

running AVWorks on the supported operating systems. Configurations with

less than the recommended requirements are not supported.

•

500 MHz Pentium III

128 MB RAM

10 or 100 BaseT NIC

XGA Video with graphics accelerator

Desktop size must be a minimum of 800 x 600

Color palette must be a minimum of 256 colors

Installing AVWorks

AVWorks can be installed on Microsoft Windows NT, Windows 2000,

Windows XP and Linux platforms. Follow these instructions to install

AVWorks on the desired platform.

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AVWorks Installer/User Guide

To install on Microsoft Windows NT, 2000 or XP:

1. Insert the AVWorks CD-ROM into your CD-ROM drive. If AutoPlay is

supported and enabled, the setup program will start automatically.

-or-

If your system does not support AutoPlay, set the default drive to your

CD-ROM drive letter and execute the following command to start the

install program (replace drive with your CD-ROM drive letter):

drive:\WIN32\SETUP.EXE

2. Follow the on-screen instructions.

To install on Red Hat Linux:

1. Insert the AVWorks CD-ROM into your CD-ROM drive. If AutoPlay is

supported and enabled, the setup program will start automatically.

-or-

If your system does not support AutoPlay:

Mount the CD-ROM volume by executing the following command:

mount –t iso9660 –ro mode=0555 <unit> <mount point>

Replace <unit> with the name of the CD-ROM on your machine

and <mount point> with the name of the desired mount point. For

example, to mount a CD-ROM which is the second IDE unit on

/mnt, execute the command:

mount –t iso9660 –ro mode=0555 /dev/hdb /mnt

Execute the following command to change the working directory to

the mount point:

cd /mnt

Execute the following command to start the install program:

sh./linux/setup.bin

2. Follow the on-screen instructions.

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Basic Operations

Contents

Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Appliance/AVWorks Quick Setup Checklist . . . . . . . . . 13

Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Accessing an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing and Managing Your Devices . . . . . . . . . . . . 18

Changing AVWorks Device Properties . . . . . . . . . . . . . 28

Organizing Units with the Local Client Database . . . 31

Deleting and Renaming . . . . . . . . . . . . . . . . . . . . . . . . 36

Customizing the AVWorks Explorer Window . . . . . . . 38

Managing Your Local Databases . . . . . . . . . . . . . . . . . 39

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Chapter 3: Basic Operations

Launching AVWorks

To launch AVWorks on all Microsoft Windows operating systems:

Select Start - Programs - Avocent AVWorks.

-or-

Double click the AVWorks icon. AVWorks will launch.

To launch AVWorks on Red Hat Linux (7.1 and 7.2):

From the application folder (/usr/lib/Avocent_AVWorks/), execute the

following command:

./Avocent_AVWorks

-or-

From (/user/bin), execute the following link:

./Avocent_AVWorks

-or-

If a desktop shortcut was created on installation, double-click the shortcut and

then select Run. AVWorks will launch.

Navigating AVWorks

AVWorks consists of several components: the AVWorks Explorer, the Video

Session Viewer (Viewer) and the Appliance Management Panel (AMP). Once

you launch AVWorks, the main AVWorks Explorer window appears. The

AVWorks Explorer window allows you to view, access, manage and create

custom groupings for all of the supported units in your data center.

When you select a target device, you can click the Connect Video task button in

the AVWorks Explorer to launch the Viewer. This component allows you to

control the keyboard, monitor and mouse functions of individual servers. For

more information, see Accessing and Managing Your Devices in this chapter.

When you select an appliance, you can click the Manage appliance task button

in the AVWorks Explorer to launch the AMP. This component enables you to

configure and control your appliance. For more information, see Chapter 4.

Viewing your system in the AVWorks Explorer

The AVWorks Explorer is divided into several panes: the View Selector tabs,

the Group Selector pane and the Unit Selector pane. The content of these panes

will change based on the type of unit selected or the task to be completed.

Figure 3.1 highlights these navigation features.

Click one of the View Selector tabs to view your system organized by

categories: Appliances, Devices, Sites or Folders. The AVWorks Explorer’s

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default display is user-configurable. For more information, see Customizing

the AVWorks Explorer Window in this chapter. The AVWorks Explorer default

display is set for the Server view once you have added your first appliance.

NOTE: The Group Selector pane does not appear under the Appliances or Devices tab unless you

have more than one type of appliance or device.

AVWorks Explorer Window Features

Figure 3.1: AVWorks Explorer Window

A. Menu bar: Allows you to access many of the features in AVWorks.

B. View Selector tab: Contains fourView Selector tabs for choosing the AVWorks Explorer view.

C. Root node: Each tree consists of a root node and branches.

D. Group Selector pane: Contains a tree view representing the groups that are available

for the currentView Selector tab.The selected group controls what is displayed in the Unit

Selector pane when the Appliances, Devices, Sites or Folder tabs are selected.

E. Status bar: Displays the number of units shown in the Unit list.

F. Unit Selector pane: Contains the Search bar, Unit list and Task buttons appropriate for

the selected view or group.

G. Search bar: Allows you to search the database for the text entered in the search box.

H. Unit list: Displays a list of servers, appliances and other selectable devices contained in

the currently selected group, or the results of the search executed from the Search bar.

Task buttons: Contains buttons representing tasks that can be executed. Some buttons

are dynamic based on the type of unit(s) selected in the Unit list while other buttons are

ﬁxed and always present.

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Chapter 3: Basic Operations

Appliance/AVWorks Quick Setup Checklist

The following list is an overview of the steps you will follow to set up and configure

your AutoView system. Each of these steps is explained in detail in separate topics

throughout this and the AutoView 1000R/2000R Installer/User Guide.

To set up the AutoView 1000R/2000R: (See the AutoView 1000R/2000R

Installer/User Guide)

1. Adjust mouse acceleration on each server to Slow or None.

2. Install the AutoView 1000R/2000R hardware, connect the AVRIQ adaptors

and connect the keyboard, monitor and mouse to the analog port.

3. Connect a terminal to the conﬁguration (serial or 101 notation) port on the back

panel of the AutoView and set up network conﬁguration (set network speed and

address type). The IP address can be set from AVWorks.

4. Using the local analog workstation, input all server names via the On-

Screen Conﬁguration and Activity Reporting interface (OSCAR).

To set up AVWorks: (See this installer/user guide)

1. Install AVWorks on each AVWorks client.

2. From one AVWorks client , launch AVWorks.

3. Click the New Appliance task button to add the new switch to AVWorks

database. The New Appliance Wizard appears. If you conﬁgured the IP

address as described above, select Yes, the product already has an IP

address, otherwise select No, the product does not have an IP address.

AVWorks will ﬁnd the appliance and all AVRIQ adaptors attached to it.

These names will display in the AVWorks Explorer.

4. Set properties and group servers as desired into locations, sites or folders

through the AVWorks Explorer.

5. Create user accounts through the AMP.

6. Once one AVWorks client is set up, select File - Database - Save to save a

copy of the database with all the settings.

7. From the second AVWorks client, click File - Database - Load and browse

to ﬁnd the ﬁle you have saved. Select the ﬁle and click Load.

8. If the local analog workstation (via OSCAR) adds, deletes or renames any

AVRIQ adaptors after you have loaded this ﬁle, you can resynchronize

your local database with OSCAR by clicking the Manage Appliance task

button and clicking the Resync button under Settings - Devices.

9. To access a server attached to your AutoView 1000R/2000R, select the

desired server in the AVWorks Explorer and click the Connect Video task

button to launch a server session in the Video Session Viewer.

10. Adjust the resolution (select View - Auto Scale) and quality (select Tools -

Automatic Video Adjust) of the server video in the Video Session Viewer.

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Adding an Appliance

Before you can access your appliance through AVWorks, you must add it to the

AVWorks database. Once an appliance is added, it appears in the Unit list. You

may either manually add or discover an appliance.

To manually add an appliance with an assigned IP address:

1. Select File - New - Appliance from the AVWorks Explorer menu.

-or-

Click the New Appliance task button. The New Appliance Wizard appears.

Click Next to continue.

2. Select the type of appliance you are adding. Click Next.

3. You are prompted to indicate whether the appliance has an assigned IP

address or not. Click Yes and then click Next.

4. The Find AutoView 1000R/2000R window appears. Type the IP address

and click Next.

Figure 3.2: Find AutoView 1000R/2000R Dialog Box

5. AVWorks will search for the indicated unit as well as all the powered AVRIQs

and server names you associated with it in OSCAR, if any. If you want to search

for unpowered AVRIQs, you can access the Resync feature under the Devices

category in the AMP and click the Include Ofﬂine AVRIQ adaptors checkbox.

For more information, see Viewing server connections in Chapter 4. Click Next.

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Chapter 3: Basic Operations

6. The Conﬁgure Cascade Switches dialog box appears if AVWorks detects an

attached legacy switch. This box contains a list of all AVRIQ adaptor EIDs

(Electronic Identiﬁcation Numbers) retrieved from the appliance and the

cascade switches to which they are connected, if any. When this dialog

box ﬁrst displays, all the switches will be set to None. Switches detected

will have an icon next to the pulldown menu.

The Existing Cascade Switches ﬁeld contains all the current switches

deﬁned in the database. Click Add, Delete or Modify to alter the list.

Associate the appropriate switch from the pulldown menus for each

AVRIQ that has a switch attached.

Figure 3.3: Configure Cascade Switches Dialog Box

7. When you reach the ﬁnal page of the Wizard, click Finish to exit the

Wizard and return to the main window. Your appliance should now

appear in the Unit Selector pane.

To manually install a new appliance with no assigned IP address:

1. Select File - New - AutoView 1000R/2000R from the AVWorks Explorer menu.

-or-

Click the New Appliance task button. The New Appliance Wizard appears.

Click Next to continue.

2. You are prompted to indicate if the AutoView 1000R/2000R has an

assigned IP address. Click No and then click Next.

3. The Network Address window appears. Type the IP address, subnet mask

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and gateway that you want to assign to the unit and click Next.

4. The Select AutoView 1000R/2000R window appears, prompting you to

select the unit to add from the list of new appliances that were found.

Select the unit and then click Next.

5. The Conﬁguring AutoView 1000R/2000R window indicates whether the IP

information was successfully conﬁgured. If the conﬁguration was

successful, AVWorks will search for the new appliance as well as all

AVRIQs and server names associated with it. Click Next.

6. The Conﬁgure Cascade Switches dialog box appears if AVWorks detects an

attached switch. This box contains a list of all AVRIQ adaptor EIDs

retrieved from the appliance and the cascade switches to which they are

connected, if any.

The Existing Cascade Switches ﬁeld contains a list of all the current

switches deﬁned in the database. You may add, delete or modify the list.

Associate the appropriate switch from the pulldown menus for each

AVRIQ that has a switch attached.

Figure 3.4: Configure Cascade Switches Dialog Box

7. When complete, click Finish to exit the Wizard and return to the main window.

Your appliance should now appear in the Unit Selector pane.

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Chapter 3: Basic Operations

To discover an appliance by IP address:

1. Select Tools - Discover from the AVWorks Explorer menu. The Discover

Wizard appears. Click Next to continue.

2. The Address Range page appears. Type the range of IP addresses to search

on the network in the To and From boxes. Use the IP address dot notation

xxx.xxx.xxx.xxx. Click Next to continue.

3. The Searching Network progress bar appears. If one or more new appliances

are discovered, the Wizard shows the Select Appliances to Add page. From

this page, you can choose the appliances to add to the local database.

-or-

If no new appliances were found (or if you clicked Stop), the Wizard will

show the No New Appliances Found page and you will need to add the

switch manually. For more information, see the previous procedures.

4. Click on an appliance to add and click the Add (>) icon to move the

selection to the Appliances to Add list.

5. Repeat step 4 for all appliances you wish to add. Click Next to continue.

6. The Adding Appliances progress bar appears while the new switches are

being added. Once all of the switches have been added to the local

database, the Discover Wizard Completed page appears. Click Finish to

exit the Wizard and return to the main window. Your new switch should

now be in the Unit Selector pane.

The Discover Wizard will not automatically ﬁnd servers attached to the

appliance. After running the Discover Wizard, you must click the Resync button

in the Appliance Management Panel to ﬁnd servers attached to the appliance.

For more information, see Resynchronizing the server listing in Chapter 4.

-or-

If one or more appliances could not be added to the local database for any

reason (including if you clicked Stop during the add process), the Discover

Wizard Not All Appliances Added page appears. This page will list all of

the appliances that you selected and the status for each. The status will

indicate if an appliance was added to the local database and if not, why

the process failed. Click Done when you are ﬁnished reviewing the list.

NOTE: If an appliance already exists in the database with the same IP address as a discovered

unit, then the discovered unit will be ignored and will not display on the next Wizard page.

Accessing an Appliance

When you click the Appliances button, you will see a list of the appliances

currently defined in the local database. To access an appliance, you must first

log into it by typing in a username and password. Once you have logged in to

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an appliance, AVWorks will cache the username and password in memory for

the duration of the AVWorks session.

NOTE: You can clear the login credentials by selecting Tools - Clear Login Credentials.

Figure 3.5: Appliance View Tab Selected

To log into an appliance:

1. Click the Appliances button in the AVWorks Explorer.

2. Double-click on an appliance from the Unit Selector pane.

-or-

Select an appliance, and then click the Manage appliance task button.

-or-

Right-click an appliance. A pop-up menu appears. Select Manage appliance.

-or-

Click an appliance in the Unit Selector pane and press Enter.

3. A password prompt appears. Type in your username and password. The

default username is Admin with no password.

NOTE: If you previously logged into the appliance during the same AVWorks session, the

password prompt will not appear.

4. Click OK to access the appliance. This launches the AMP. For more

information about the AMP, see Chapter 4.

-or-

Click Cancel to exit without logging in.

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Chapter 3: Basic Operations

Accessing and Managing Your Devices

The Devices tab displays a list of devices defined in the database. The Group

Selector pane appears if two or more device types are defined. Click All Devices

or click on a folder to view all devices of a particular type. When you select a

server and click the Connect Video task button, the Viewer launches. The Viewer

allows you full keyboard, monitor and mouse control over a server.

Figure 3.6: Devices View Tab Selected

To access a server:

1. Click the Devices tab in the AVWorks Explorer.

2. Double-click on the server from the Unit Selector pane.

-or-

Select a server, and then click the Connect Video task button.

-or-

Right-click on the server. A pop-up menu appears. Select Connect Video.

-or-

Click a server in the Unit Selector pane and press Enter. The Viewer

launches in a new window.

To search for a server in the local database:

1. Click the Devices tab and insert your cursor in the Search text box.

2. Type the search information. This can be a device name or property such as

Type or Location.

3. Click the Search button. The results appear in the Unit list.

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4. Review the results of your search.

-or-

Click the Clear Results button to display the entire list again.

To auto search by typing in the Unit list:

1. Click the Devices tab, then click on any item in the Unit list.

2. Begin typing the ﬁrst few characters of a device name. The highlight will

move to the ﬁrst device name beginning with those characters. To reset

the search so you can ﬁnd another device, pause for a few seconds and

then type the ﬁrst few characters of the next device.

Interacting with the server being viewed

Once you have connected to a server, the server’s desktop appears in a

separate window called the Video Session Viewer. You will see both the local

and the server’s cursor. You may need to align these if they do not move

together or adjust the video if they seem to jump about. See Aligning the mouse

or resetting the PS/2 connection in this chapter.

From this window, you will be able to access all the normal functions of this

server as if you were sitting in front of it. You may also perform Viewer-

specific tasks such as sending special Macro commands to the server.

Viewer Window Features

Figure 3.7: Video Viewer Window

A. Menu bar: Access many of the features in the Viewer.

B. Accessed server desktop: Interact with your server through this window.

C. Full Screen Mode button: Expand the accessed server desktop to ﬁll the entire screen.

D. Refresh Video button: Regenerate the digitized video image of the server desktop.

E. Align Local Cursor button: Re-establish proper tracking of the local cursor to the

remote server cursor.

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Chapter 3: Basic Operations

Expanding and refreshing your Video Viewer

You can adjust your view using the three buttons at the top of the Video Viewer

window. The first button allows you to align the mouse cursors, the second is

to refresh the video and the third allows you to expand the Video Viewer

window to encompass the entire screen. If you choose to expand the Video

Viewer window, the menu bar will disappear, but you will still see a small

floating palette with these three buttons and the Macros pulldown menu.

Figure 3.8: Full Screen Toolbar

To align the mouse cursors:

Click the Align Local Cursor button on the Viewer toolbar. The local cursor

will align with the cursor on the remote server.

To refresh the screen:

Click the Refresh Image button on the Viewer toolbar.

-or-

From the Viewer menu, select View - Refresh. The digitized video image will be

completely regenerated.

To enter full screen mode:

Click the Full Screen Mode button.

-or-

From the Viewer menu, select View - Full Screen. The desktop window will

disappear and only the accessed server desktop will be visible. The screen will

be resized up to a maximum of 1024 x 768. If the desktop has a higher

resolution, then a black background will surround the full screen image. The

floating toolbar will appear.

To exit full screen mode:

Click the Full Screen Mode button on the floating toolbar to exit full screen

mode and return to the desktop window.

Adjusting the Video Viewer window

You can adjust both the resolution and quality of the Video Viewer. You can also

expand your session to fit the entire screen or refresh the view at any time.

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Adjusting the window size

The Video Viewer allows you to set up automatic or manual scaling of the

session image. When Auto Scale is selected, the desktop window remains fixed

and the server image is scaled to fit the window. When Manual Scale is selected,

a drop-down menu of supported image scaling resolutions is displayed.

To adjust the size of the Video Viewer window:

From the menu, select View - Auto Scale to allow the server image to be

scaled automatically.

-or-

From the menu, select View - Manual Scale, then choose the dimension to

scale the window.

Figure 3.9: Viewer Manual Scale

Adjusting the video quality

The Video Viewer offers both automatic and manual video adjustment

capability. Generally, the Automatic Video Adjustment will optimize the video

for the best possible view. However, you may fine tune the video with the aid

of Avocent technical support. See Appendix D: Troubleshooting. Video

adjustment is a global setting and applies to each target device you access.

Adjusting mouse settings

The Video Viewer allows you to select among five different mouse cursor

options, set up mouse scaling and resynchronize your mouse should it no

longer track properly. Mouse settings are target device-specific and can be set

differently for each. These setting are placed into the local client database and

applied each time you launch a session to a specific device.

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Chapter 3: Basic Operations

Figure 3.10: Viewer Mouse Session Options Dialog Box

Setting mouse scaling

You can choose among three preconfigured mouse scaling options or set your

own custom scaling. The preconfigured settings are: Default (1:1), High (2:1)

or Low (1:2). In a 1:1 scaling ratio, every mouse movement on the desktop

window will send an equivalent mouse movement to the server. In a 2:1

scaling, the same mouse movement will send a 2X mouse movement. In a 1:2

scaling, the value will be 1/2X.

To set custom mouse scaling:

1. Select Tools - Session Options. The Session Options dialog box appears.

2. Click the Mouse tab.

3. Click the Custom radio button. The X and Y ﬁelds become enabled.

4. Type a mouse scaling value in the X and Y ﬁelds. For every mouse input,

the mouse movements are multiplied by the respective X and Y scaling

factors. Valid input ranges are 0.25 to 3.00.

Aligning the mouse or resetting the PS/2 connection

If you find that your mouse or keyboard no longer responds properly, you can align

the mouse to re-establish proper tracking or reset the PS/2 connection. Resetting

the PS/2 causes the appliance to simulate a mouse and keyboard reconnect at the

server as if you had disconnected and then reconnected them. Alignment causes

the local cursor to be aligned with the cursor on the remote server.

NOTE: If the server does not support the ability to disconnect and reconnect the mouse (almost

all newer PCs do), then the mouse will become disabled and the server will have to be rebooted.

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To realign the mouse:

Click the Align Local Cursor button on the Viewer toolbar.

To reset the PS/2 connection:

1. Select Tools - Session Options in the Viewer. The Session Options dialog

box appears.

2. Click the Mouse tab.

3. Click the Reset PS/2 button. A dialog box appears prompting you to conﬁrm.

4. Click the Reset PS/2 Connection at the Device checkbox and click OK.

Using macros to send keystrokes to a device

The Macros menu in the Video Viewer allows you an easy way to send

multiple keystrokes to the server or to send keystrokes that you cannot

generate without affecting your local system, such as Control-Alt-Delete. The

Viewer provides a list of default keystroke selections; however, you may set up

your own macros, as well as change the set that displays by default, by

selecting the Configure option at the bottom of the Macros pulldown menu.

Figure 3.11: Viewer Macro Menu Expanded

Sending keystrokes to a device

Select the Macros menu in the Viewer and choose the macro to send to the

server. Figure 3.11 shows the default macros that ship with AVWorks. If you do

not see the keystroke you need, select Configure to access the Macros dialog

box. Here you can create, modify, delete and group macros.

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Macro Groups settings are specific to each target device and, therefore, can be

set differently for each device. These setting are placed into the local client

database and applied each time you launch a session to a specific device.

To change the default Macro group:

1. Select Tools - Session Options in the Viewer. The Session Options dialog

box appears.

2. Click the Macros tab.

Figure 3.12: Viewer Session Options Dialog Box - Macro Tab

3. Select a macro group from the pulldown list to appear in the Macro menu

and click OK.

Creating new macros

You can create custom macro keystrokes as well as modify and delete existing

macros through the Macros dialog box.

To create a new macro:

1. Select Macros - Conﬁgure from the Viewer. The Macros dialog box appears.

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Figure 3.13: Viewer Macro Dialog Box

2. Click Create. The Create/Edit Macros dialog box appears.

Figure 3.14: Viewer Create/Edit Macro Dialog Box

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3. Type the name of the macro in the Macro Name ﬁeld.

4. Select the desired category and keystrokes from the list of Available

Keystrokes and click Add.

-or-

Type the keystrokes to send in the Keystrokes ﬁeld.

5. Click OK to accept the macro and return to the Macros dialog box.

-or-

Click Reset to erase all the keystrokes entered in the Keystrokes ﬁeld.

Grouping macros

The Macro Groups dialog box allows you to arrange macros into logical

groups. Macro groups for Windows and Sun are already predefined; you can

alter either of these two groups or create an entirely new group. You can also

rename and delete groups that have been previously created.

To create a macro group:

1. Select Macros - Conﬁgure from the Viewer. The Macros dialog box appears.

2. Click Group. The Macro Groups dialog box appears. The Macros Available

box contains macros that are not currently in use by this group.

Figure 3.15: Viewer Macro Groups Dialog Box

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3. Click Create. A dialog box appears prompting you to name the new macro group.

4. Type in a name. Click OK to save the name and return to the Macro

Groups dialog box. A tab with the new name appears.

To add macros to an existing group:

1. Select Macros - Conﬁgure from the Viewer. The Macros dialog box appears.

2. Click Group. The Macro Groups dialog box appears.

3. Click the macro group tab to alter. Windows and Sun are the default tabs.

If you have created a new group, you will see a tab for this group as well.

4. Click on the macro to add from the Macros Available pane on the left side

of the dialog box. Click the Add button. The macro appears in the Macros

in Group box. Use the Move Up and Move Down buttons to move the

macro up or down in relation to the other macros.

5. Repeat step 4 until all the macros to be grouped appear in the Macros In

Group box.

6. Click OK to accept the macro group and return to the Macros dialog box.

-or-

Click Cancel to leave this dialog box without saving changes.

To remove macros from an existing group:

1. Select Macros - Conﬁgure from the Viewer. The Macros dialog box appears.

2. Click Group. The Macro Groups dialog box appears.

3. Click the macro group tab to alter. Windows and Sun are the default tabs.

If you have created a new group, you will see a tab for this group as well.

4. Click on the macro to remove from the Macros in Group pane on the right

side of the dialog box. Click the Remove button. The macro appears in the

Macros Available box.

5. Repeat step 4 until all the macros to be removed appear in the Macros

Available box.

6. Click OK to accept the macro group and return to the Macros dialog box.

-or-

Click Cancel to leave this dialog box without saving changes.

Changing AVWorks Device Properties

You can alter device properties from the AVWorks Explorer Properties dialog

box including General, Network, Information and Connections. The General

tab allows you to change the device name, device type and the icon that will be

used to display the server in AVWorks. You may also assign the server to a site,

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location or folder. The Network tab lets you set a browser URL for that server if you

want to view it in a browser window instead of through a session Viewer. The

Information tab allows you to enter information about the server including a server

description, contact information and any comments you would like to add. Lastly,

the Connections tab displays the connection that will be used for a specific server.

NOTE: You can also change the properties of your appliance. For more information, see Chapter 4.

To change device properties:

1. Select an individual server in the Unit Selector list.

2. Select View - Properties from the AVWorks Explorer menu.

-or-

Click the Properties task button. The Properties dialog box appears.

Figure 3.16: Server General Properties Tab

3. Type in the name of the server. A warning will display if you enter a

duplicate name.

4. (Optional) Select the device type. If the selection is not in the pulldown,

type the name of the new server type in the text ﬁeld. Once entered, the

option becomes available in the pulldown for future assignment.

5. (Optional) Select the icon to display for the unit.

6. (Optional) Assign a server to a site, department or location. (These

categories are customizable. See Modifying custom ﬁeld names in this

chapter.) If an option is not in the pulldown, type the name of the new

assignment in the text ﬁeld. Once entered, the option becomes available in

the pulldown for future assignment.

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7. (Optional) Click the Network tab and type in the URL to use when

establishing a browser connection to the server. If the ﬁeld contains a

value, then the Browser button appears in the task bar allowing you to

launch the browser to that speciﬁed URL.

Figure 3.17: Server Network Properties Tab

8. (Optional) Click the Information tab and type in a description of the unit.

There are no rules for the type of information that you may enter here.

Figure 3.18: Server Information Tab

9. (Optional) Click the Connections tab to view the physical connection path that

will be used to access this device. This feature is useful for troubleshooting.

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Figure 3.19 shows a connection to a server. Figure 3.20 shows a server

connected to Channel 1 of a legacy switch.

Figure 3.19: Server Connection Example

Figure 3.20: Switch Connection Example

10.

When ﬁnished, click OK to save the new settings.

-or-

Click Cancel to exit without saving the new settings.

Accessing a server via a browser window

You can configure your system to open a server connection in a browser

window. You must first select a server and define a URL in the Properties dialog

box. Then, when you select the server, the Browse task button appears. You can

select the browser to use in the AVWorks Explorer’s Options dialog box.

To launch the server URL in a browser window:

1. Select a server in the Unit Selector pane.

2. If you have deﬁned a URL for this server in the Properties dialog box, the

Browse task button appears. Click the Browse task button. The URL you

identiﬁed will launch in a browser window.

Organizing Units with the Local Client Database

The local client database provides persistent storage for unit names,

properties, network addresses and custom session settings. Device attributes

such as type, site and department allow you to create and store logical groups

for your devices. Custom folders allow you to group units within the local

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client database. View tabs, sort bars and search functions use these attributes

to find specific units within the database.

Site organization is based on where your servers are located and refers to the

column headings Site and Department, which can be customized to suit your

needs. See Modifying custom field names in this chapter. Folders provide a way to

create a customized organizational system for individual servers. For example,

you might want to create a folder for critical servers or for remote servers.

You may change the order and sorting of the Unit Selector list by clicking the

sort bar above the column. An upward-pointing arrow in a column header

indicates that the list is sorted by that field name in ascending order. A

downward-pointing arrow indicates the list is sorted by that field name in

descending order.

The sort bar properties are customizable. Figures 3.21 and 3.22 show examples

of how you might use the default field name values. You may change them to fit

your own organization. Figure 3.23 features customized field names.

Figure 3.21: Sites View Tab Selected

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Figure 3.22: Folders View Tab Selected

Modifying custom field names

Custom field names allow you to change the Site, Department and Location

column heading names that appear in the Group and Unit Selector panes. This

allows you to group appliances and servers in ways that are meaningful to

you. The Department field is a subset of Site. If you customize these field

names, you should keep this hierarchy in mind.

Figure 3.23: Example of Modified Custom Fields

To modify a custom ﬁeld label:

1. Select Tools - Options from the AVWorks Explorer menu. The Options

dialog box appears.

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Figure 3.24: Options Dialog Box - Custom Field Labels

2. Select a ﬁeld label to modify and click the Modify button. The Modify

Custom Field Label dialog box appears.

3. Type the singular and plural versions of the ﬁeld label. The length can be

from 1 to 32 characters. A blank value is not allowed. Spaces are permitted

in the middle but leading and trailing spaces are not allowed.

4. Click OK to save the new ﬁeld label.

-or-

Click Cancel to exit without saving changes.

Creating new sites, departments, locations or folders

You can organize units within your local database into sites, departments

locations or folders by assigning a unit to that structure. Sites, departments and

locations all appear under the Sites tab. These default headings can be

changed. See Modifying custom field names in this chapter. Folders appear

under the Folders tab and provide as many organizational options as you can

imagine folder names.

To create a new site, department or location:

1. Select View - Properties from the AVWorks Explorer menu.

-or-

Click the Properties task button. The Properties dialog box appears.

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2. Click the General tab and select the pulldown menu for Site, Department or

Location. If a name is not in the pulldown menu, type the name you want in

the text ﬁeld. The name can be from 1 to 32 characters long. Names are not

case sensitive and can consist of any combination of characters entered

from the keyboard. Spaces are permitted in the middle but leading and

trailing spaces are not allowed. Duplicate names are not allowed.

3. Click OK. The new site, department or location appears in the Group

Selector pane.

To create a new folder:

1. Select the Folders View tab.

2. Click on the top-level Folders node and select File - New - Folder.

-or-

Right-click on the Folders node and select New Folder. The New Folder

dialog box appears.

-or

Click on an existing folder and select File - New - Folder to create a nested folder.

NOTE: You may also create nested folders. Click on an existing folder to create a nested folder.

3. Type in a name for the folder from 1 to 32 characters long. Folder names

are not case sensitive and can consist of any combination of characters

entered from the keyboard. Spaces are permitted in the middle but leading

and trailing spaces are not allowed. Duplicate folder names are not

allowed at the same level but are allowed across different levels.

4. Click OK. The new folder appears in the Group Selector pane.

Assigning a unit to a site, location or folder

Once you have created a new site, location or folder, you can assign an

appliance or server to that organization. The Assign menu item is only enabled

when a single appliance or server is selected in the Unit Selector pane. These

custom targets are defined in the General Properties dialog box.

To assign a unit to a site, location or folder:

1. Select a unit in the Unit Selector pane.

2. Select Edit - Assign from the AVWorks Explorer menu.

-or-

Click the Assign To task button.

-or

Right-click on a unit and select Assign To. The Assign To dialog box appears.

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Figure 3.25: Assign To Dialog Box

3. Select the site, location or folder category from the pulldown menu.

4. Select the target from the list of available targets to which the unit can be

assigned within the chosen category. This could be empty if no site,

location or folder has been deﬁned in the local database.

5. Click OK to save the assignment.

-or-

Click Cancel to exit without saving changes.

To drag and drop a unit into a site, location or folder:

Click and hold on a unit in the Unit list. Drag the item on top of a folder icon

(node) in the tree view of the Group Selector pane. Release the mouse button.

The item now appears in the Unit list when you click that node.

NOTE: A unit cannot be moved to All Departments, All Units or the root Sites node. Units can

only be moved one at a time.

Deleting and Renaming

The delete function works based on what is currently selected in the Group and

Unit Selector panes. When you select and delete a unit in the Unit list, the unit is

removed from the local database. This will not affect the configurations in OSCAR.

When you select and delete an item in the tree view of the Group Selector pane,

you will delete Server Types, Sites, Departments or Folders; however, none of the

actions result in units being deleted from the local database.

The rename function is also dependant on what is currently selected. You can

select and rename an appliance or a server from the Unit list. You can select

and rename server types, sites, departments and folder names in the tree view

of the Group Selector pane.

NOTE: If you delete or rename a server through AVWorks, the OSCAR server list at the local

analog workstation becomes out of date. Resynching will not download server names into OSCAR.

Devices should be deleted or renamed from OSCAR and then resynchronized in AVWorks.

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To delete an appliance or server:

1. Select the unit(s) to delete from the Unit Selector pane.

2. Select Edit - Delete.

-or-

Press the Delete key on your keyboard. A dialog box appears conﬁrming

the number of units to be deleted. If you are deleting an appliance, the

dialog box includes a Delete Associated Devices checkbox. Enable/disable

the checkbox as desired.

3. Click Yes to conﬁrm the deletion. Additional message prompts may appear

depending on your conﬁguration. Respond as appropriate. The appliance

or server is deleted.

-or-

Click No to cancel.

To delete a device type, site, department or folder:

1. Select the device type, site, department or folder to delete from the Group

Selector pane.

2. Select Edit - Delete.

-or-

Press the Delete key on your keyboard. A dialog box appears conﬁrming

the number of units that will be affected by this deletion.

3. Click Yes to conﬁrm the deletion. Additional message prompts may

appear depending on your conﬁguration. Respond as appropriate. The

element is deleted.

-or-

Click No to cancel.

To rename a device type, site, department or folder:

1. In the Group Selector pane, click on the device type, site, department or

folder to rename.

2. Select Edit - Rename. The Rename dialog box appears.

3. Type in a name from 1 to 32 characters long. Names can consist of any

combination of characters entered from the keyboard. Spaces are

permitted in the middle but leading and trailing spaces are not allowed.

Duplicate names are not allowed, including the same name with different

cases, with two exceptions: department names can be duplicated across

different sites and folder names can be duplicated across different levels.

4. Click OK to save the new name.

-or-

Click Cancel to exit without saving changes.

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Customizing the AVWorks Explorer Window

The AVWorks Explorer window can be resized at any time. Each time you

launch the application, the AVWorks Explorer window opens to its default size

and location.

A split-pane divider that runs from top to bottom separates the Group Selector

pane and the Unit Selector pane. You can move the divider left and right to

change the viewing area of the Group Selector pane and the Unit Selector

pane. Each time AVWorks Explorer is started, the divider will appear in its

default location. See Appendix B for divider pane and tree view control mouse

and keyboard shortcuts.

Modifying the selected view on startup

When Default is checked under the selected view on the startup option, the

AVWorks Explorer will determine which view to display. If you have one or

more servers defined, the Devices display will appear by default. If you do not,

the Appliances display will appear.

When Default is unchecked, the AVWorks Explorer will display the view

selected in the pulldown menu shown below the checkbox. The pulldown

menu contains the following values: Appliances, Devices, Sites and Folders.

The pulldown menu is only enabled when the checkbox is unchecked.

To modify the selected view on startup:

1. Select Tools - Options from the AVWorks Explorer menu. The Options

dialog box appears.

2. Select Appliances, Devices, Sites or Folders from the pulldown menu.

3. Click OK to save the new startup view.

-or-

Click Cancel to exit without saving changes.

Changing the default browser

You can specify which browser launches when viewing a server URL in a

browser window. You have the option of using the default browser for your

system, or you can select a specific browser to launch for that server.

To change the default browser:

1. Select Tools - Options from AVWorks Explorer. The Options dialog box appears.

2. Deselect the Launch Default Browser checkbox. The Browse button is enabled.

3. Click the Browse button and navigate to the browser.

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4. Click OK to save the new browser selection.

-or-

Click Cancel to exit without saving changes.

Managing Your Local Databases

Each workstation running AVWorks contains a local database that records the

information that you enter about your units. If you have multiple workstations,

you may configure one station and then save a copy of this database and load it

into the other stations to avoid unnecessarily reconfiguring each station. You

may also export the database for use in another application.

Saving a database

AVWorks allows you to save a copy of the local database for later use. The

saved database can then be loaded back to the same computer where it was

created, or it can be loaded onto another AVWorks client. The saved database

is compressed into a single Zip file.

While the database is being saved, no other activity is allowed. All other

windows including Video Session windows and Appliance Management Panel

windows must be closed. If other windows are open, a message will appear

prompting you to either continue and close all open windows or quit and

cancel the database save process.

To save a database:

1. Select File - Database - Save. The Database Save dialog box appears.

Figure 3.26: Database Save Dialog Box

2. Type in a ﬁle name and choose a location to save the ﬁle.

3. Click Save. A progress bar appears during the save. When ﬁnished, a

message appears indicating that the save was successful and you are

returned to the main window.

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Exporting a database

This function allows you to export fields from the local database to an ASCII

Comma Separated Value file (CSV) or Tab Separated Value file (TSV). The

following database fields will be exported.

Exported Database Fields

AutoView 1000R/2000R Flag

Type

Name

Address

Custom Field 1

Custom Field 2

Custom Field 3

Description

Contact Name

Contact Phone #

Comments

Browser URL

NOTE: The Address ﬁeld only applies to appliances and the Browser URL ﬁeld only applies to

servers. In the exported ﬁle, the Address ﬁeld data will be empty for servers and the Browser

URL ﬁeld data will be empty for appliances.

The first line of the exported file contains the column names for the field data.

Each additional line contains the field data for an appliance or server. The file

will contain one line for each appliance and server defined in the local database.

To export a database:

1. Select File - Database - Export from the AVWorks Explorer menu. The

Database Export dialog box appears.

2. Select a database to export.

3. Type in a ﬁle name and browse to the location to save the exported ﬁle.

4. Click Export. A progress bar appears during the export. When ﬁnished, a

message appears indicating that the export was successful and you are

returned to the main window.

Loading a database

This function allows you to load a database that was previously saved. While the

database is being loaded, no other activity is allowed. All other windows including

Video Session windows and Appliance Management Panel windows must be

closed. If other windows are open, a message appears prompting you to either

continue and close all open windows or quit and cancel the database save process.

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To load a database:

1. Select File - Database - Load from the AVWorks Explorer menu. The

Database Load dialog box appears.

2. Browse to select a database to load.

3. Click Load. A progress bar appears during the load. When ﬁnished, a

message appears indicating that the load was successful and you are

returned to the main window.

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Managing Your Appliance

Contents

Viewing and Configuring Appliance Parameters . . . . 46

Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . 55

Rebooting Your Appliance . . . . . . . . . . . . . . . . . . . . . . 56

Managing Appliance Configuration Databases . . . . . 56

Managing User Databases . . . . . . . . . . . . . . . . . . . . . . 57

Changing Appliance Properties . . . . . . . . . . . . . . . . . . 58

Adding and Deleting Product Licenses . . . . . . . . . . . . 60

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Chapter 4: Managing Your Appliance 45

Chapter 4: Managing Your Appliance

Once you have installed a new appliance, you have the ability to view and

configure unit parameters, view and control currently active video sessions

and execute a variety of control functions such as rebooting and upgrading

your appliance. This is accomplished through the Appliance Management

Panel (AMP). The AMP has three tabbed panels: Settings, Status and Tools.

Figure 4.1: Appliance Management Panel Dialog Box

To access the AMP:

1. Click the Appliances button in the AVWorks Explorer.

2. Double-click on an appliance from the Unit Selector pane.

-or-

Select an appliance from the Unit Selector pane, then click the Manage

appliance task button.

-or-

Right-click on an appliance in the Unit Selector pane. A pop-up menu

appears. Select Manage appliance.

-or-

Click an appliance in the Unit Selector pane and press Enter.

3. A password prompt appears. Type in your username and password and

click OK. The default username is Admin with no password.

NOTE: AVWorks caches your user credentials until the application is closed. You do not need

to re-enter your credentials for each session.

4. The Appliance Management Panel dialog box appears.

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Viewing and Configuring Appliance Parameters

The Settings tab allows you to display an expandable list of categories covering

a wide range of parameters for your appliance. When a category is selected

from the list, the parameters associated with the category will first be read

from the unit, the local database or both. You will then be able to modify those

parameters and send the changes securely back to the appliance.

Changing global network and session parameters

The Global category allows you to view the product type, part and serial number

and language setting for the appliance. If you select the Network sub-category,

you will be able to change the network settings including the IP address, subnet

mask, gateway, LAN speed and BootP setting. If you select the Sessions sub-

category, you can enable the session time-out to allow the appliance to close an

inactive video session after a specified number of minutes.

Setting up user accounts

When you select the Users category for the first time, the AMP will retrieve and

display a list of usernames and current access levels from the appliance. You

can add, modify or delete users in this listing. You can assign three access

levels: User, Administrator and Appliance Administrator. The User Access

level allows you to assign individual server access rights to a user.

User Access Level Rights

Operations

MA Admin

User Admin

User

Preemption

All

Equal and lesser

Equal and Lesser

Conﬁgure network & global settings

(security mode, time-out, SNMP)

Yes

Reboot

FLASH upgrade

Administer user accounts

Conﬁgure port settings

Monitor server status

Break

Yes

Target Device Access

Assigned by Admin

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Chapter 4: Managing Your Appliance 47

Figure 4.2: Users Dialog Box

To add or modify a user:

1. Click the Users category in the left column in the AMP.

2. Click the Add button on the right side of the window to add a new user.

The Add User dialog box appears.

-or-

Select a user and click the Modify button to modify a current user. The

Modify User dialog box appears.

Figure 4.3: Add User Dialog Box

3. Enter the username and password to assign to the user and then verify the

password by typing it into the Verify Password ﬁeld.

4. Select the appropriate access level for this user from the pulldown menu.

If you select the User option, the Access Rights button appears.

a. Click the Access Rights button to select individual servers for that

user. The User Access Rights dialog box appears.

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Figure 4.4: User Access Rights Dialog Box

Select a server in the left column for which this user should have

access rights. Select the Add button.

Select a server in the right column from which to remove a user’s

access rights. Click the Remove button.

Repeat steps a and b until the right column represents the appropri-

ate server access for this user, and then click OK.

5. Click OK to save the settings and return to the main AMP window.

To delete a user:

1. Click the Users category in the left column in the AMP and then select the

user(s) to delete.

2. Click the Delete button on the right side of the AMP Users window. A

conﬁrmation window appears.

3. Click Yes to conﬁrm the deletion.

-or-

Click No to exit the window without deleting the user.

Viewing the AVRIQ adaptors

The AVRIQs category lets you view the AVRIQ adaptors in your system, their port

and EID numbers as well as the computer type and keyboard language. You can

also view the AVRIQ status. A green circle indicates that the AVRIQ is online. A

yellow circle means the AVRIQ is being upgraded and a red X indicates that the

AVRIQ is offline.

Enabling and configuring SNMP

SNMP (Simple Network Management Protocol) is a protocol used to communicate

management information between network management applications and

appliances. Other SNMP managers (such as Tivoli and HP OpenView) can

communicate with your appliance by accessing MIB-II (Management Information

Base) and the public portion of the enterprise MIB. MIB-II is a standard MIB that

many SNMP servers support. When you select the SNMP category for the first

time, the AMP will retrieve the SNMP parameters from the unit.

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Chapter 4: Managing Your Appliance 49

In this dialog box, you can enter system information and community strings.

You may also designate which stations can manage the appliance as well as

receive SNMP traps from the switch. For more information on traps, see

Enabling individual SNMP traps in this chapter. If you check Enable SNMP, the

unit will respond to SNMP requests over UDP (User Datagram Protocol) port

161. Port 161 is the standard UDP port used to send and receive SNMP messages.

If you enter one or more allowable managers, only those IP addresses will be

able to manage the appliance via SNMP. If you do not enter any allowable

managers, then the appliance can be managed via SNMP from any IP address.

NOTE: The AMP uses SNMP within a secure tunnel to manage appliances. For this reason,

UDP Port 161 need not be exposed on ﬁrewalls. You will need to expose UDP Port 161 to

monitor Avocent appliance via third-party SNMP-based management software.

Figure 4.5: SNMP Configuration Dialog Box

To conﬁgure general SNMP settings:

1. Click the SNMP category in the left column in the AMP.

2. Click the Enable SNMP checkbox to allow the appliance to respond to

SNMP requests over UDP port 161.

3. Enter the system’s fully qualiﬁed domain name in the Name ﬁeld, as well

as a description and node contact person in the System section.

4. Enter the Read, Write and Trap community names. These specify the

community strings that must be used in SNMP actions. The Read and

Write strings only apply to SNMP over UPD port 161 and act as passwords

that protect access to the appliance. The values can be up to 64 characters

in length.

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5. Add up to four SNMP management entities to monitor this appliance or leave

this blank to allow any station to monitor the appliance.

Click the Add button to deﬁne an allowable manager. The Allowable

Manager dialog box appears.

Type in the IP address of the management station to add.

Click OK to add a management station.

6. Add up to four SNMP trap destinations to which this appliance will send

traps in the Trap Destination ﬁeld.

Click the Add button to deﬁne a trap destination. The Trap Destina-

tion dialog box appears.

Type in the IP address of the trap destination to add.

Click OK to add a trap destination.

7. Click OK to save the settings and close the window.

-or-

Click Apply to save the settings and remain in the open window.

-or-

Click Cancel to exit the window without saving.

Enabling individual SNMP traps

An SNMP trap is a notification sent by the appliance to a management station

indicating that an event has occurred in the appliance that may require further

attention. You can specify what SNMP traps are sent to the management

stations by simply clicking the appropriate checkboxes in the list. When you

select the Traps category for the first time, the AMP will retrieve and display a

list of SNMP traps from the appliance. You may select Enable All or Disable All

to easily select or deselect the entire list.

Figure 4.6: Traps Dialog Box

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Chapter 4: Managing Your Appliance 51

Viewing server connections

When you select the Devices category for the first time, the AMP will retrieve

the servers that exist in the AVWorks database as well as information on how

the servers are connected to the selected appliance.

The Connection column displays the current server connection. This can be to

either an AVRIQ adaptor or a cascade switch. If connected to an AVRIQ adaptor,

the AVRIQ’s EID will display in the Connection column. If connected to a

cascade switch, the switch and all of its channels will be displayed. If no unit is

currently connected to the path, then this field will display as None. If you click

either an AVRIQ or switch in the Connection column, the Viewer will launch.

Figure 4.7: Devices Dialog Box

Resynchronizing the server listing

You may choose to periodically resynchronize the database on your AVWorks client

with the database stored in the appliance. Do this if the local analog workstation has

changed server names or if AVRIQ adaptors have been added or moved.

NOTE: This procedure only resynchronizes your own AVWorks client. If you have multiple

AVWorks clients, save your resynchronized local database and load it into the other AVWorks

client to ensure consistency.

To resynchronize the server listing:

1. Click the Resync button in the Server category of the AMP. The Resync

Wizard launches. Click Next.

2. A warning message displays indicating that the database will be updated

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to match the current conﬁguration in the appliance. Your current local

database names will be overridden with the appliance names. Click Next.

3. A polling appliance message box appears with a progress bar indicating

that the appliance information is being retrieved.

4. If no changes were detected in the appliance, a completion dialog box

appears with this information. Click Finish to exit.

-or-

If changes were detected in the appliance, the Detected Changes dialog

box appears. Click Next.

If a cascade switch was detected, the Enter Cascade Switch Informa-

tion dialog box appears. Select the type of switch connected to the

appliance from the pulldown menu. If the type you are looking for is

not available, you can add it via the Add button. For more informa-

tion, see Conﬁguring cascade switch connections in this chapter.

-or-

If no cascade switch was detected, then the Detected Changes dialog

box will be displayed.

Click Next to update the database.

When the update is ﬁnished, a completion dialog box appears. Click

Finish to exit.

Configuring cascade switches connections

The Cascade Switches category lets you view the cascade switches in your system

the AVRIQ adaptor EID numbers as well as the type of switch and the port to

which it is connected.

To conﬁgure a cascade switch connection:

1. Click the Cascade Switches category in the left hand column in the AMP.

2. Click the pulldown list next to the switch and select the switch type to assign.

-or-

If the switch type isn’t in the pulldown list, add a switch to the Existing

Cascade Switches list by clicking the Add button.

The Add Cascade Switch dialog box appears. Type the name of the

switch and select the switch type from the list.

Click OK to add the switch. The switch should now be in the Existing

Switches list and in the Switch pulldown list.

3. Repeat step 2 for each switch that you wish to conﬁgure.

4. When ﬁnished, click OK to save the new settings.

-or-

Click Cancel to exit without saving.

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Chapter 4: Managing Your Appliance 53

Figure 4.8: Configure Cascade Switches Dialog Box

Upgrading Firmware

You can upgrade the firmware for either the appliance or the AVRIQ adaptors.

The AVRIQ adaptors can be upgraded individually or simultaneously. When

an upgrade is initiated, you will see a message indicating the current status. As

long as an upgrade is in progress, you cannot initiate another.

Viewing appliance Version information

When you select the Version category for the first time, the AMP will retrieve the

firmware versions from the selected appliance. The Hardware sub-category

displays the version information for the unit itself. The AVRIQs sub-category

allows you to view and upgrade all of the AVRIQ adaptors in the system.

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Figure 4.9: Firmware Version Dialog Box

To upgrade appliance ﬁrmware:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Upgrade AutoView 1000R/2000R Firmware button. The

Firmware Upgrade dialog box appears. Type in the TFTP (Trivial File

Transfer Protocol) server IP address where the ﬁrmware is located as well

as the ﬁrmware ﬁlename and directory location.

Figure 4.10: Upgrade Firmware Dialog Box

3. Click the Upgrade button. The Upgrade button dims and a progress

message appears.

4. When the upgrade is complete, a message appears, prompting you to conﬁrm

a reboot. The new ﬁrmware will not be used until the switch reboots. Click

Yes to reboot the appliance. The Upgrade Firmware dialog box will display a

progress message including a message that the reboot is complete.

-or-

Click No to reboot at a later time. You must reboot to use the new ﬁrmware.

5. Click Close to exit the Upgrade Firmware window.

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Chapter 4: Managing Your Appliance 55

CAUTION: Do not turn off the AutoView 1000R/2000R while it is rebooting.

To simultaneously upgrade multiple AVRIQ adaptors:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Upgrade AVRIQ Firmware button. The Upgrade AVRIQ

Firmware dialog box appears.

3. Click the checkboxes in front of each type of AVRIQ adaptor to upgrade.

4. Click Upgrade. The Upgrade button dims. The Status column will display

either In Progress or Succeeded, depending on the status of each AVRIQ

upgrade. A Firmware upgrade currently in progress message displays until

all of the selected AVRIQ adaptor types are upgraded.

5. When complete, a message appears prompting you to conﬁrm the upgrade

completion. Once conﬁrmed, the Upgrade button is again enabled.

6. Click Close to exit the Upgrade Firmware window.

To upgrade AVRIQ ﬁrmware individually:

1. Click the Settings tab in the AMP.

2. Click the AVRIQ sub-category under Versions in the left column in the AMP.

3. Select the EID pulldown menu and choose the AVRIQ adaptor for which

you would like to view ﬁrmware information. The IDs displayed in the

pulldown are a combination of the EID and either the server name or

switch name, depending on what is attached to the AVRIQ adaptor. If the

AVRIQ is not attached to anything, the pulldown will display None. Once

selected, the ﬁrmware information appears in the Information box.

4. Compare it to the Firmware Available box to see the ﬁrmware upgrade

available to the AVRIQ adaptor. If the AVRIQ adaptor requires upgrading,

click the Load Firmware button.

5. The ﬁrmware upgrade begins. During the upgrade, a progress message is

displayed below the Firmware Available box and the Load Firmware

button will dim. When the upgrade is ﬁnished, a message appears

indicating that the upgrade was successful.

6. Repeat steps 2-5 for each AVRIQ to upgrade.

7. When ﬁnished, click OK.

Managing User Sessions

You may view and disconnect the current active user connections using the Status

tab in the AMP. You can view the length of time the users have been connected, the

server name or AVRIQ to which they are connected and their system address.

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Figure 4.11: User Status Dialog Box

To disconnect a user session:

1. Click the Status tab in the AMP. The User Status dialog box appears.

2. Click one or more users to disconnect.

3. Click the Disconnect Session button. A message appears prompting you to

conﬁrm the disconnect command.

4. Click Yes to disconnect the user.

-or-

Click No to exit without completing the disconnect command.

Rebooting Your Appliance

You can reboot the AutoView 1000R/2000R through the Tools tab in the AMP.

When clicked, Reboot will broadcast a disconnect message to any active users,

then log out the current user and immediately reboot the appliance.

To reboot your appliance:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Reboot button. A message prompting you to conﬁrm this reboot

appears. Click Yes to conﬁrm the request. The appliance will now reboot.

Managing Appliance Configuration Databases

An on-board database contains all of the settings for an appliance. This includes

network settings, AVRIQ configurations, SNMP settings and attached servers.

You may save this configuration information to a client-based file and, should

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Chapter 4: Managing Your Appliance 57

you ever need to replace your AutoView 1000R/2000R, restore the configuration

file to the new appliance and avoid manually configuring it.

NOTE: User account information is stored in the user database, not in the conﬁguration ﬁle.

For more information, see Managing User Databases in this chapter.

To read and save a conﬁguration to a ﬁle from an appliance:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Save Appliance Conﬁguration button. The Save Appliance

Conﬁguration dialog box appears.

3. Click Browse and navigate to a location to save the Conﬁguration ﬁle. The

location appears in the Save To ﬁeld.

4. Click Save. The conﬁguration ﬁle is read from the appliance and saved to

the desired location. A progress window displays.

5. When complete, a message appears prompting you to conﬁrm the read

completion. Click OK to return to the main window.

To restore a conﬁguration ﬁle to an appliance:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Restore Appliance Conﬁguration button. The Restore Appliance

Conﬁguration File dialog box appears.

3. Click Browse and navigate to the location where you stored the saved

conﬁguration ﬁle. The ﬁle name and location appears in the File name ﬁeld.

4. Click Restore. The conﬁguration ﬁle is written to the appliance. A progress

window displays.

5. When complete, a message appears prompting you to conﬁrm the write

completion. Click OK to return to the main window.

Managing User Databases

An on-board user database contains all the user accounts and access rights

assigned in an appliance. You can save this database to a client-based file and

use it to configure users on other appliances by restoring the user account file

to the new appliance.

NOTE: The user account ﬁle is encrypted and you will be prompted to create a password when

you save the ﬁle. You will need to enter this password when you write the ﬁle to a new unit.

To save a user database from an appliance:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

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2. Click the Save Appliance User Database button. The Save Appliance User

Database dialog box appears.

3. Click Browse and navigate to a location to save the user database ﬁle. The

location appears in the Save To ﬁeld.

4. Click Save. The user database ﬁle is read from the appliance and saved to

a location. A progress window displays.

5. When complete, a message appears prompting you to conﬁrm the read

completion. Once conﬁrmed, the Save Appliance User Database dialog box

will close and you are returned to the Tools window.

To restore a user database ﬁle to an appliance:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Restore Appliance User Database button. The Restore Appliance

User Database dialog box appears.

3. Click Browse and navigate to the location where you stored the saved user

database ﬁle. The ﬁle name and location appears in the File name ﬁeld.

4. Click Restore. The user database ﬁle is written to the appliance. A progress

window displays.

5. When complete, a message appears prompting you to conﬁrm the write

completion. Once conﬁrmed, the Restore Appliance User Database dialog

box will close and you are returned to the Tools window.

Changing Appliance Properties

You can alter individual appliance properties whether you are logged into the

switch or not. The Properties dialog box contains several tabs: General, Network

and Information. The General tab allows you not only to change the name and

display icon for an appliance but also to assign the switch to a site, location or

department. The Network tab allows you to establish an IP address for that switch.

The Information tab allows you to enter information about the appliance including

a description, contact information and any comments you would like to add.

To change appliance properties:

1. Select an individual appliance in the Unit Selector list.

2. Select View - Properties from the AVWorks Explorer menu bar.

-or-

Click the Properties button.

-or-

Right-click on the switch and select Properties from the pop-up list. The

Properties dialog box appears.

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Chapter 4: Managing Your Appliance 59

Figure 4.12: Appliance General Properties

3. Type in the name of the appliance. A warning will display if you enter a

duplicate name.

4. Skip the Type ﬁeld. This is read-only for appliances.

5. Select the icon to display for the unit.

6. (Optional) Select the site, department and location to which you would like

the appliance assigned. If a selection is not in the pulldown, type the name

of the new assignment in the text ﬁeld. Once entered, the option becomes

available in the pulldown for future assignment.

7. Click the Network tab and type in the address of the appliance. This ﬁeld can

contain an IP dot notation or a domain name. Duplicate addresses are not

allowed and the ﬁeld cannot be left blank. You can enter up to 128 characters.

8. (Optional) Click the Information tab and type in the description of the

unit. You are free to enter any information into these ﬁelds.

9. When ﬁnished, click OK to save the new settings.

-or-

Click Cancel to exit without saving.

Changing DirectDraw^®support

AVWorks supports DirectDraw, a standard that allows direct manipulation of

video display memory, hardware blitting, hardware overlays and page flipping

without the intervention of the Graphical Device Interface (GDI). This can

result in smoother animation and improvement in the performance of display-

intensive software.

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However, if your machine has a software cursor or pointer shadow enabled, or

if your video driver does not support DirectDraw, you may experience a flicker

in your mouse cursor when over the title bar of the Viewer.

You can either disable the software cursor or pointer shadow, or load a new

driver for your video card. Or you can disable DirectDraw.

Figure 4.13: Options Dialog Box - DirectDraw

To disable DirectDraw:

1. Select Tools-Options. The Options dialog box appears.

2. Deselect the DirectDraw checkbox.

3. Click OK.

Adding and Deleting Product Licenses

AVWorks is designed to work with a variety of appliances. To support this

growing number of appliances, AVWorks allows you to add new product

licenses as they become available. AVWorks ships with the AutoView 1000R/

2000R product license already enabled. However, you may wish to add

additional product licenses as your system grows.

Product licenses are made up of a Product Code and a Product Key. The

Product Code and Product Key are provided by Avocent. The Discover Wizard

and the New Appliance Wizard only support the discovery and installation of

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Chapter 4: Managing Your Appliance 61

enabled products. New product licenses can be added and existing licenses can

be deleted from this dialog as well.

To view licenses:

Select Tools - License Manager. The License Manager dialog box appears.

To add a license:

1. Select Tools - License Manager. The License Manager dialog box appears.

2. Click the Add button. The Add License dialog box appears.

3. Enter the Product Code and Key that you received from Avocent.

4. Click OK to save the new product license.

-or-

Click Cancel to exit without saving changes.

To delete a license:

1. Select Tools - License Manager. The License Manager dialog box appears.

2. Select a product from the Licensed Product list.

3. Click the Delete button. A warning message appears to prompt you to

conﬁrm the deletion. Click OK to delete the product license.

-or-

Click Cancel to exit the delete operation without deleting the product license.

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Appendices

Contents

Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . 65

Appendix B: Keyboard and Mouse Shortcuts . . . . . . . 66

Appendix C: TCP Ports . . . . . . . . . . . . . . . . . . . . . . . . . 68

Appendix D: Troubleshooting . . . . . . . . . . . . . . . . . . . 69

Appendix E: Technical Support . . . . . . . . . . . . . . . . . . 70

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Appendices

Appendix A: Updating AVWorks

For optimal performance, ensure that you have the latest version of AVWorks

available from the Avocent web site.

To update AVWorks:

1. Download the update ﬁle from http://www.avocent.com/support.

2. Double-click on the installer. The installer will check to see if a previous

version of AVWorks resides on your system.

3. If no previous version has been detected and a dialog box appears to

conﬁrm the upgrade, click Continue.

-or-

If a previous version is detected and a dialog box appears alerting you to

another version of the product, click Overwrite to conﬁrm the upgrade.

-or-

Click Cancel to exit without upgrading the software.

4. Installation begins. The Program Files, Shortcuts, Environment Variables,

and the Registry Entries (on Windows 32 systems), will be installed or will

be overwritten with the new ﬁles and settings of the current version.

NOTE: In order for the upgrade detection process to work, you must ﬁrst either reboot or log

out. Environment Variables set by the installer are not permanent on Windows 32 platforms or

Linux until you have logged out or rebooted the system.

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Appendix B: Keyboard and Mouse Shortcuts

Divider Pane Keyboard and Mouse Shortcuts

Operation

Description

Navigatesbetweenthesplit-screensandgivesfocustothelastelement

that had focus.

Gives focus to the divider.

Left or Up Arrow

Moves the divider left if the divider has the focus.

Right or Down Arrow Moves the divider right if the divider has the focus.

Home

Gives the right pane of the split-screen all of the area (left pane

disappears) if the divider has the focus.

End

Gives the left pane of the split-screen all of the area (right pane

disappears) if the divider has the focus.

Click + Mouse Drag

Moves the divider left or right.

Tree View Control Keyboard and Mouse Shortcuts

Operation

Description

Mouse Single-Click

Deselectstheexistingselectionandselectsthenodethemousepointer

is over.

Mouse Double-Click

Up Arrow

Toggles the expand/collapse state of an expandable node (a node that

has children). Does nothing on a leaf node (a node with no children).

Deselects the existing selection and selects the next node above the

current focus point.

Down Arrow

Deselects the existing selection and selects the next node below the

current focus point.

Spacebar

Enter

Alternately selects/deselects the node that currently has the focus.

Alternately collapses/expands the node that has focus. Only applies to

nodes that have children. Does nothing if a node has no children.

Home

End

Deselects the existing selection and selects the root node.

Deselects the existing selection and selects the last node displayed in

the tree.

Keyboard and Mouse Operations for the Unit List

Operation

Enter or Return

Up Arrow

Description

Launches the default action for the selected unit.

Deselects current selection and moves selection up one row.

Deselects current selection and moves selection down one row.

Down Arrow

Page Up

Deselects current selection and scrolls up one page, then selects the

ﬁrst item on the page.

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Appendices

Operation

Description

Page Down

Deselects current selection and scrolls down one page, then selects

the last item on the page.

Delete

Performs the Delete function. Works the same as the Edit>Delete

menu function.

Ctrl + Home

Moves the focus and the selection to the ﬁrst row in the table.

Moves the focus and the selection to the last row in the table.

Extends selection up one row.

Ctrl + End

Shift + Up Arrow

Shift + Down Arrow

Shift + Page Up

Shift + Page Down

Shift + Mouse Click

Extends selection down one row.

Extends selection up one page.

Extends selection down one page.

Deselectsanyexistingselectionandselectstherangeofrowsbetween

the current focus point and the row the mouse pointer is over when

the mouse is clicked.

Ctrl + Mouse Click

Mouse Double-Click

Toggles the selection state of the row the mouse pointeris overwithout

affecting the selection state of any other row.

Launches the default action for the selected unit.

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Appendix C: TCP Ports

The Video Session Viewer communicates with the AV1000R/2000R over TCP

ports 8192 and 2068. Digitized video data is sent over port 8192. Encrypted

keyboard and mouse data is sent over port 2068. The Appliance Management

Panel (AMP) communications with the AV1000R/2000R over TCP port 3211.

All data on ports 2068 and 3211 is encrypted using the Secure Socket layer

(SSL) protocol.

The AV1000R/2000R retains the database of user accounts and permissions.

The Video Session Viewer performs user authentication over encrypted port

2068. The AMP performs user authentication over encrypted port 3211.

AVWorks

TCP/IP

Ports 8192, 3211

and 2068

A1000R

Digital User

Figure C.1: TCP Port Communication

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Appendices

Appendix D: Troubleshooting

Adjusting the video quality

The Video Viewer offers both automatic and manual video adjustment capability.

Generally, the Automatic Video Adjustment will optimize the video for the best

possible view. However, you may fine tune the video with the aid of Avocent

technical support.

Manual Video Adjust Dialog Box Options

Figure D.1: Manual Video Adjust Dialog Box

A. Image Capture Width

B. Image Capture Height

C. Image Capture Horizontal Position

D. Image Capture Vertical Position

E. Contrast

I. Automatic Video Adjustment

J. Refresh Image

K. Adjustment bar

L. Video Test Pattern

M. Help button

F. Brightness

N. Performance Monitor

O. Close box

G. Noise Threshold

H. Priority Threshold

To manually adjust the video quality of the Video Viewer window:

1. Select Tools - Manual Video Adjust. The Manual Video Adjust dialog

box appears.

2. Click the icon for a feature to adjust.

3. Move the slider bar and then ﬁne tune the setting by clicking the Minus (-)

or Plus (+) buttons to adjust the parameter for each icon pressed. The

adjustments will display immediately in the Video Viewer window.

4. When ﬁnished, click Close to exit the Manual Video Adjust dialog box.

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Appendix E: Technical Support

Our Technical Support staff is ready to assist you with any installation or

operating issues you encounter with your Avocent product. If an issue should

develop, follow the steps below for the fastest possible service:

1. Check the pertinent section of this manual to see if the issue can be

resolved by following the procedures outlined.

2. Check our web site at www.avocent.com/support to search the knowledge

base or use the on-line service request.

3. Call Avocent Technical Support for assistance at (888) 793-8763. Visit the

Avocent web site at http://www.avocent.com/support and click on Getting

Support for current phone support hours.

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LIMITED WARRANTY

Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects

in materials and workmanship for a period of 24 months from the date of purchase.

Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason, you

are dissatisﬁed with the performance of this product, you may return it to the point of purchase for a refund of

the purchase price (excluding shipping charges). This guarantee does not apply to special order products, and

may not be available through all resellers. During the warranty period, purchaser must promptly call Avocent

for a RETURN MATERIALS AUTHORIZATION (RMA) number. Make sure that the RMA number appears on the

packing slip, proof of purchase, AND ON THE OUTSIDE OF EACH SHIPPING CARTON. Unauthorized returns

or collect shipments will be refused.

Ship prepaid to:

Avocent Corporation

4991 Corporate Drive

Huntsville, AL 35805 U.S.A.

Telephone: (256) 430-4000

The above limited warranty is voided by occurrence of any of the following events, upon which the product is

provided as is, with all faults, and with all disclaimers of warranty identiﬁed below:

1. If non-Avocent approved cabling is attached to the unit. Poorly constructed and miswired cabling can diminish

video quality and damage equipment. Avocent manufactured cabling is built to high quality standards utilizing

overall braided shield to comply with FCC emission standards, and each cable is individually tested under

load.

2. If defect or malfunction was caused by abuse, mishandling, unauthorized repair, or use other than

intended.

3. If unauthorized modiﬁcations were made to product.

4. If unreported damages occurred in any shipment of the product.

5. If damages were due to or caused by equipment or software not provided by Avocent.

6. If the unit is used with non-grounded or incorrectly polarized AC power.

7. If the product is used in contradiction to any instruction provided by any User Guide or Instruction Sheet

provided to you or with the product.

8. If the product is damaged due to power surges, water exposure or act of God including lightning.

EXCEPT AS SPECIFICALLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW,

AVOCENT CORPORATION DISCLAIMS ALL WARRANTIES AND CONDITIONS WHETHER EXPRESS,

IMPLIED, OR STATUTORY AS TO ANY MATTER WHATSOEVER INCLUDING, WITHOUT LIMITATION,

TITLE, NON-INFRINGEMENT, CONDITION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR OR

INTENDED PURPOSE.

EXCEPTASEXPRESSLYPROVIDEDABOVEANDTOTHEMAXIMUMEXTENTALLOWEDBYLAW,AVOCENT

CORPORATION SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES

(INCLUDING WITHOUT LIMITATION, LOSS OF PROFIT, LOSS OF BUSINESS, LOSS OF INFORMATION,

FINANCIALLOSS,PERSONALINJURY,LOSSOFPRIVACYORNEGLIGENCE)WHICHMAYBECAUSEDBYOR

RELATEDTO,DIRECTLYORINDIRECTLY,THEUSEOFAPRODUCTORSERVICE,THEINABILITYTOUSEA

PRODUCT OR SERVICE, INADEQUACY OF A PRODUCT OR SERVICE FOR ANY PURPOSE OR USE THEREOF

OR BY ANY DEFECT OR DEFICIENCY THEREIN EVEN IF AVOCENT CORPORATION OR AN AUTHORIZED

AVOCENT DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

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For Technical Support:

Email: [email protected]

www.avocent.com

Avocent International Ltd.

Avocent House, Shannon Free Zone

Shannon, County Clare, Ireland

Tel: +353 61 715 292

Avocent Corporation

4991 Corporate Drive

Huntsville, Alabama 35805-6201 USA

Tel: +1 256 430 4000

Fax: +353 61 471 871

Fax: +1 256 430 4031

Avocent Germany

Avocent Asia Paciﬁc

Singapore Branch Ofﬁce

100 Tras Street, #15-01

Amara Corporate Tower

Singapore 079027

Gottlieb-Daimler-Straße 2-4

D-33803 Steinhagen

Germany

Tel: +49 5204 9134 0

Fax: +49 5204 9134 99

Tel: +656 227 3773

Fax: +656 223 9155

Avocent Canada

50 Mural Street, Unit 5

Richmond Hill, Ontario

L4B 1E4 Canada

Tel: +1 877 992 9239

Fax: +1 877 524 2985

590-257-001A

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