57i IP Phone
User Guide
Release 2.1
41-001201-00
Rev 02
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Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use
license to use Software in object form solely with the Equipment for which the
Software was intended. This Product may integrate programs, licensed to Aastra by
third party Suppliers, for distribution under the terms of this agreement. These
programs are confidential and proprietary, and are protected as such by copyright law
as unpublished works and by international treaties to the fullest extent under the
applicable law of the jurisdiction of the Customer. In addition, these confidential and
proprietary programs are works conforming to the requirements of Section 401 of
title 17 of the United States Code. Customer shall not disclose to any third party such
confidential and proprietary programs and information and shall not export licensed
Software to any country except in accordance with United States Export laws and
restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce,
distribute, transcribe, translate or reduce to electronic medium or machine readable
form or language, derive source code without the express written consent of the
Seller and its Suppliers, or disseminate or otherwise disclose the Software to third
parties. All Software furnished hereunder (whether or not part of firmware),
including all copies thereof, are and shall remain the property of Seller and its
Suppliers and are subject to the terms and conditions of this agreement. All rights
reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to
abide by the terms and conditions contained herein. Removal or modification of
trademarks, copyright notices, logos, etc., or the use of Software on any Equipment
other than that for which it is intended, or any other material breach of this
Agreement, shall automatically terminate this license. If this Agreement is terminated
for breach, Customer shall immediately discontinue use and destroy or return to
Seller all licensed software and other confidential or proprietary information of
Seller. In no event shall Seller or its suppliers or licensors be liable for any damages
whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or
consequential damages) arising out of the use of or inability to use the software, even
if Seller has been advised of the possibility of such damages.
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Table of Contents
About this Guide........................................................................................................1
Documentation...........................................................................................................1
Getting Started...........................................................................................................4
Network Connected/Network Disconnected ............................................................8
Idle Screen................................................................................................................9
Methods for Customizing Your Phone...................................................................16
Customizing Your Phone.........................................................................................26
Ring Tones and Tone Sets......................................................................................26
Live Dialpad*.........................................................................................................32
Set Audio................................................................................................................33
Phone Lock.............................................................................................................48
Defining an Emergency Dial Plan..........................................................................50
Multiple Line and Call Appearances......................................................................52
Softkeys..................................................................................................................53
"Do not Disturb" (DND) Key.................................................................................67
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Table of Contents
BLF List Key..........................................................................................................71
Last Call Return (lcr) Key (Sylantro Servers only)................................................97
Directory Key.......................................................................................................101
Callers List Key....................................................................................................103
Intercom Key........................................................................................................105
Using Handsfree Speakerphone ...........................................................................113
Using a Headset....................................................................................................114
Using Intercom.....................................................................................................116
Receiving Calls.......................................................................................................120
Transferring Calls.................................................................................................124
Conferencing Calls...............................................................................................125
Missed Calls Indicator..........................................................................................157
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Table of Contents
UPnP Mapping Lines (for remote phones)...........................................................172
Centralized Conferencing.....................................................................................178
Appendix A - Time Zone Codes .......................................................................... A-1
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About this Guide
This guide explains how to use the basic features of your new 57i phone. Not all
features listed are available by default. Contact your system or network administrator
to find out which features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone.
For information on more advanced settings and configurations, administrators
should refer to the Aastra SIP 53i, 55i, 57i, and 57i CT IP Phone Administration
Guide.
Documentation
• Aastra 57i IP Phone Installation Guide – Installation and set-up instructions,
general features and functions, and basic options list customization. This
Installation Guide is included with the telephone.
• Aastra 57i IP Phone User Guide – Describes the most commonly used fea-
tures and functions for an end user.
• Aastra 53i, 55i, 57i, and 57i CT IP Phone Administration Guide – Describes
how to set the 57i phone up on the network and contains advanced configura-
tion instructions for the 57i. This guide has instructions that are at a user level.
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Introduction
This 57i IP telephone has all the features of a regular business phone, allowing you to
make and receive calls, transfer, conference and more. The 57i IP telephone provides
communications over an IP Network using the SIP IP telephony protocol.
Phone Features
• 11 line graphical LCD screen (144 x 128 pixels) with white backlight
• 12 multi-functional softkeys
—
—
6 Top Keys:
Static softkeys
(up to 10 programmable functions)
6 Bottom Keys:
State-based softkeys
(up to 20 programmable functions)
• 4 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with
your computer.
• Inline power support (based on 802.3af standard) which eliminates power
adapters.
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
* Availability of feature dependant on your phone system or service provider.
2
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Requirements
The 57i IP Phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP
account created for the 57i phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol
(FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer
Protocol over Secure Sockets Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mb)
• Category 5/5e straight through cabling
• Power source
For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):
- For power, use the Ethernet cable (supplied) to connect from the phone
directly to the network for power. (No 48v AC power adapter required.)
For Ethernet networks that DO NOT supply power to the phone:
- For power, use the 48V AC Power Adapter (included) to connect from the
DC power port on the phone to a power source.
or
- (optional) - For power, use a Power over Ethernet (PoE) power injector or a
PoE switch. A PoE power injector is available as an optional accessory
from Aastra Telecom. Contact your Administrator for more information.
Installation and Setup
If your System Administrator has not already setup your 57i phone, please refer to
the Aastra 57i Installation Guide for basic installation and physical setup
information. For more advanced administration and configuration information,
System Administrators should refer to the Aastra SIP 53i, 55i, 57i, 57i CT IP Phone
Administrators Guide.
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Getting Started
The 57i must be set up and be configured prior to its first use. This section describes
phone behavior and start up screens you may see when the phone is first plugged in,
or when it is restarted.
Plugging in and Starting the Phone
The 57i automatically begins the start up sequence as soon as it is connected. The
phone goes through this process the first time you plug in your phone and every time
you restart your phone.
The phone displays the following startup screens.
Checking for
Firmware.....
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DHCP: waiting
for IP...
The 57i phone then checks settings and looks for new configuration and firmware
updates for the phone from a server. If a new update is found, the phone displays the
message “Updating Configuration”. This may take a few moments while the phone
downloads the latest updates.
Updating
configuration.....
Checking for firmware...
Do not unplug the phone!
Note: New updates to your phone can be automatically scheduled from the
server. This is set up on the phone system by your System Administrator
and should be scheduled during non-business hours or slow call periods.
Important! Do not unplug or remove power to the phone while it
is checking or installing firmware and configuration information.
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If language packs were loaded to your phone by your System Administrator, the
following screen displays during startup.
Downloading
Language Packs
When the configuration update is complete, the phone displays the following screens
and then displays the Idle screen..
DSP
Network
Done
SIP
6
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Services
Icom
Dir
Callers
John Smith
L1
Sat Jan 1 12:18am
Idle Screen
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Network Connected/Network Disconnected
If your phone is successful when connecting to the network the following screen
displays before changing to the Idle screen..
Services
Icom
Dir
Callers
John Smith
L1
Network Connected
Sat Jan 1 12:18am
If your phone did not successfully connect to the network, the "Network
Disconnected" prompt appears on the display and the telephone status light turns on.
Services
Icom
Dir
Callers
John Smith
L1
Network Disconnected
Sat Jan 1 12:18am
Check that the cables are tightly connected to the phone and to the wall jack. The
phone should automatically detect when it is reconnected and displays the "Network
Connected" prompt for a few seconds. However, if changes have been made to your
phone’s network settings, you may need to restart your phone.
For more information about connecting your phone, see the Aastra 57i IP Phone
Installation Guide, the section "Connecting to the Network and to Power".
Check with your system or network administrator for assistance.
Note: f the phone displays "No Service" you can still use the phone but it is not
registered with the Registrar. For more information about registering
your phone, see your System Administrator.
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Idle Screen
When the phone has successfully updated the configuration and connected to the
network, the phone displays the Idle State screen. The idle screen is shown whenever
your phone is not in use.
Services
Icom
Dir
Callers
John Smith
L1
Sat Jan 1 12:18am
Note: Your System Administrator sets up your SIP screen name, line number,
and any other administrative features required. If your name does not
display on the screen, contact your System Administrator.
The Idle State screen lists your name (SIP screen name) and day, date, and time. In
the above screen, the "L1" indicates John Smith is configured on Line 1.
By default, the top softkeys 1 through 4 are configured for Services, Directory,
Callers List, and Intercom, respectively. You can configure the 6 top keys with up to
10 functions, and the 6 bottom softkeys with up to 20 functions as required.
Services
Intercom
Directory
Callers List
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Reference
For more information about configuring the top and bottom softkeys, see "Softkeys"
For more information about using the Services, Directory, Callers List, Intercom,
Dial, Conference, and Transfer keys, see the following sections:
Idle Screen With Softkeys Configured
If you or your administrator have configured softkey functions on your phone, the
labels for those functions display on the screen. For example, in the following
illustration, "Home" was configured as a speeddial key on the bottom set of softkeys
and "Do Not Disturb" (DND) was configured on the top set of softkeys..
Services
Icom
DND
More
Dir
Callers
"Do Not Disturb"
Softkey
John Smith
L1
Speeddial Softkey
Sat Jan 1 12:18am
Home
Idle Screen
You can configure up to 10 functions on the top set of softkeys. If you have additional
functions configured on the top softkeys that do not display on the main idle screen, a
"More" displays at the top right of the screen. Pressing the More softkey toggles
between the first screen and a second screen of softkeys configured on your phone.
HR
Support
More
Speeddial Softkeys
John Smith
L1
Sat Jan 1 12:18am
Home
Idle Screen
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Idle Screen with Voicemail Messages
The envelope icon
displays on the Idle State screen only if you have new
messages waiting. The number next to the envelope indicates how many new
messages you have.
Services
Icom
Dir
Callers
1
John Smith
L1
Voicemail Icon
Sat Jan 1 12:18am
Idle Screen
To access your voicemail messages, use the star codes for your system if a voicemail
softkey has not been configured on your phone. For more information on your
system’s star codes, please refer to the documentation for the voicemail system you
are using.
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Screen Display After Picking Up the Handset
When you pickup the handset, the screen displays as follows:
Services
Icom
Dir
Callers
John Smith
L1
>
Dial
Conf
Xfer
More
This screen displays the following keys located on the bottom left of the screen:
• Dial
• Conf (Conference)
• Xfer (Transfer)
A More softkey also displays at the bottom right of the screen if you have configured
softkeys other than the default softkeys.
For example, if you configure a bottom softkey for speeddialing to Home, and then
you pickup the handset, the screen displays the Dial, Conf, and Xfer default softkeys
with a More softkey. You can press the More softkey to toggle between the first and
second screens to display all configured softkeys. See illustrations below.
Services
Services
Icom
Icom
Services
Icom
Dir
Dir
Dir
Callers
Callers
Callers
John Smith
John Smith
L1
L1
John Smith
L1
>
>
Sat Jan 1 12:18am
Home
Dial
Conf
Xfer
Home
More
More
After Handset Pickup
After Pressing "More"
Idle Screen
Note: The bottom set of 6 softkeys map to the current state-based configurable
softkeys. The top set of 6 softkeys allow you to configure up to 10 func-
tions.
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IP Phone Keys and Key Descriptions
The following sections describe the various 57i phone key functions, and how they
help you make and manage your calls and caller information.
Key Descriptions
The following table identifies the keys on the key panel of your 57i IP phone that you
can use for handling calls.
Keys
Key Description
Goodbye key - Ends an active call. The Goodbye key also
exits an open list, such as the Options List, without saving
changes.
Options key - Accesses options to customize your phone.
Your System Administrator may have already customized
some of your settings. Check with your System
Administrator before changing the administrator-only
options.
Hold key - Places an active call on hold. To retrieve a held
call, press the call appearance button beside the light that is
flashing.
Redial key - Redials up to 100 previously dialed numbers.
Pressing the Redial key twice simultaneously redials the
last dialed number.
Volume control key - Adjusts the volume for the handset,
headset, ringer, and handsfree speaker.
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Keys
Key Description
Line/Call Appearance key - Connects you to a line or call.
The Aastra 57i IP phone supports up to 4 line keys.
Handsfree key - Activates Handsfree for making and
receiving calls without lifting the handset. When the audio
mode option is set, this key is used to switch between a
headset and the handsfree speakerphone.
Mute key - Mutes the microphone so that your caller cannot
hear you (the light indicator flashes when the microphone is
on mute).
Navigation keys - Pressing the UP and DOWN arrow keys
lets you view different status and text messages on the LCD
display (if there is more than 1 line of status/text
messages). These buttons also let you scroll through menu
selections, such as the Options List.
Pressing the LEFT and RIGHT arrow keys lets you view the
different line/call appearances. While in the Options List,
these keys allow you to exit or enter the current option.
When you are editing entries on the display, pressing the
LEFT arrow key erases the character on the left; pressing
the RIGHT arrow key sets the option.
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Keys
Key Description
Softkeys - 12 softkeys on the 57i IP Phone.
- 6 Top Keys: static softkeys (up to 10 programmable
functions)
- 6 Bottom Keys: state-based softkeys (up to 20
programmable functions)
All top and bottom keys can be configured for specific
functions.
By default, keys 1 through 4 are assigned as Services,
Directory, Callers List, and Intercom, respectively:
1 - ServicesAccesses enhanced features and services
such as XML applications and voicemail, provided by third
parties.
2 - DirAccesses the Directory List which displays up to 200
names and phone numbers (stored in alphabetical order)
3 - CallersAccesses the Callers List which lists the last 200
calls received.
4 - IcomAutomatically connects with a remote extension for
outgoing calls, and answers incoming intercom calls.
The following softkeys display when you pick up the
handset:
Dial - After entering a phone number from the keypad, you
can press the Dial softkey to immediately dial the number.
Conf - Begins a conference with the active call.
Xfer - Transfers the active call to another number.
Note: For more information about programming the
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Methods for Customizing Your Phone
There are two ways to customize specific options on your phone:
• Using the Options
key on the IP Phone
• Using the Aastra Web UI in an Internet browser window from your PC.
Phone Options via the IP Phone UI
You can customize your phone by pressing the Options
the IP Phone UI.
key and accessing
These options allow you to customize the following phone settings.
Option
Number
Option
1
Call Forward
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
2
Preferences
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
5. Time and Date
Time Zone
Daylight Savings
Time Format
Date Format
Time Server
Time Server 1
Time Server 2
Time Server 3
Set Time
Set Date
6. Language
3
Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
4
5
User Password
Administrator Menu
(Password Protected)
6
7
Restart Phone
Phone Lock
Note: The "Administrator Menu" options are administrator level functions
only, and are not accessible by the user. These options should only be set
up and changed by your system administrator.
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Simplified Options Menu
Your System Administrator may configure a simplified options menu for your phone.
The following table indicates the options that may appear on your phone if the
simplified options menu is applied.
Option
Number
Option
1
Call Forward
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
2
Preferences
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
3
4
Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
Phone Lock
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Using the IP Phone UI
IP Phone UI
1. Press the Options key
on the phone to enter the Options List.
2. To go to an Option, use
and
to scroll through the list, or press the num-
ber corresponding to the Option.
3. Press the Show softkey, the
button, or press the digit number of the corre-
sponding option to select an option.
4. Use the softkeys that display for each option to change a selected option.
5. Press the Done button to save the change.
6. Press the
without saving changes.
References
button, the
button, or the
button at any time to exit
For more information about customizing your phone using the available options from
For more information about administrator options, contact your System
Administrator.
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Phone Options via the Aastra Web UI
In addition to the IP Phone UI options, you can also customize additional options on
the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra
Web UI, you need to know your phone’s IP address. To find your phone’s IP address,
see "Finding Your Phone’s IP Address" on page 24.
Using the Aastra Web UI
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the
address field and press <Enter>.
The following logon screen displays.
2. At the prompt, enter your username and password and click
.
The Network Status window displays for the IP phone you are accessing.
Note: For a user, the default user name is “user” and the password field is left
blank..
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.
3. You can logout of the Aastra Web UI at any time by clicking Log Off.
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The following categories display in the side menu of the Aastra Web UI: Status,
Operation, Basic Settings.
Headings Descriptions
Status
The Status section displays the network status and the MAC address
of the IP phone. It also displays hardware and firmware information
about the IP phone. The information in the Network Status window is
read-only.
Operation
User Password - Allows you to change user password.
Phone Lock - Allows you to assign an emergency dial plan to the
phone, lock the phone to prevent any changes to the phone and to
prevent use of the phone, and reset the user password.
Softkeys and XML - Allows you to configure up to 6 top softkeys and
6 bottom softkeys with functions identified in the list below. You can
configure up to 10 functions on the top softkeys and up to 20 functions
on the bottom softkeys.
Available Functions for Softkeys
•
•
•
•
•
•
•
none
•
•
•
•
•
•
•
sprecode
park
line
speeddial
pickup
do not disturb (DND)
Busy Lamp Field (BLF)
BLF List
Last Call Return (lcr)
Directory
Callers List
Intercom
Auto Call Distribution
(ACD)
•
•
Directed Call Pickup
•
•
Services
Extensible Markup
Language (XML)
Phone Lock
•
flash
•
Empty
Expansion Modules - Allows you to configure an additional 36
softkeys with a 536M Expansion Module, or an additional 60 softkeys
with a 560M Expansion Module if an it is attached to the phone. This
option displays on the side menu of the Aastra Web UI only if an
Expansion Module is attached.
Note: Not all functions in the table above apply to the Expansion
Modules.
Directory - Allows you to copy the Callers List and Directory List from
your IP phone to your PC.
Reset - Allows you to restart the IP phone when required.
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Headings Descriptions
Basic
Settings
Preferences - Allows you to enable/disable the following:
•
•
•
•
•
•
•
•
•
•
•
•
•
Static park call
Static Pickup call
Suppress DTMF Playback
Display DTMF Digits
Call Waiting
Play Call Waiting Tone
Stuttered Dial Tone
XML Beep Support
Status Scroll Delay
Incoming Call Interrupts Dialing
Goodbye Key Cancels Incoming Call
UPnP Mapping Lines
Message Waiting Indicator Line
This category also allows you to configure:
•
•
•
•
•
incoming Intercom call settings
ring tones (global and per-line basis)
ring tone sets
time and date settings
language settings.
Call Forward - Allows you to set a phone number destination for
where you want calls forwarded. Call forward can be configured using
a specific mode (off, all, busy, no answer, busy no answer) on a global
or per-line basis.
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Phone Status
You can view the status of your phone using the IP Phone UI or the Aastra Web UI.
Phone Status via IP Phone UI
The "Phone Status" option on the IP phone displays the status of your phone to the
LCD display.
This option allows you to view your phone’s:
• Network status including your phone’s IP and MAC address
• Local Area Network (LAN) port
• PC port
• Firmware version
Use the following procedure to view the status of your phone using the IP Phone UI.
IP Phone UI
1. Press
on the phone to enter the Options List.
2. Select Phone Status.
3. Select the option you want to view:
IP&MAC Address
LAN Port
PC Port
Firmware Info
The option you select displays to the LCD. Use the
through the LCD display.
and
keys to scroll the
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Finding Your Phone’s IP Address
If you want to access your phone’s options using an Internet browser, you need to
enter the IP address of the phone in the browser to open the Aastra Web UI. Use the
following procedure to find your phone’s IP address.
IP Phone UI
1. Press
to enter the Options List.
2. Use s to scroll down the list of options to Phone Status and press Select.
Options List
1. Call Forward
2. Preferences
3. Phone Status
4. User Password
- Select
Done -
3. Use s to scroll to IP&MAC Addresses and press Select.
Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
- Select
Done -
The following screen displays that specifies the IP Address and MAC Address of
your phone. Use the IP Address to enter into your browser window to access the
phone via the Aastra Web UI. For more information about using the Aastra Web
Attr.
Port0 Port1
LinkStat.
Negotiat.
Speed
Link
N/Link
Auto Auto
100M 10M
Full
Half
Duplex
IP Addr
MAC Addr
Done
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Phone Status via the Aastra Web UI
After accessing your phone via the Aastra Web UI, the first screen to display is the
phone’s Status Screen.
This screen is view only. It displays the Network Status of your phone which includes
the following:
• LAN Port
• PC Port
• MAC Address
• Hardware Information
• Firmware Information
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Customizing Your Phone
The following paragraphs describe the options available from either the IP Phone UI,
the Aastra Web UI, or both, and provide procedures applicable to the option.
Ring Tones and Tone Sets
You can configure ring tones and ring tone sets on the IP phone.
Ring Tones
There are several distinct ring tones a user can select from to set on the IP phones.
You can enable/disable these ring tones on a global or per-line basis.
The following table identifies the valid settings and default values for each type of
configuration method.
Ring Tones Table
Configuration Method
Valid Values
Default Value
IP Phone UI
Global:
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Global:
Tone 1
Aastra Web UI
Global:
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Global:
Tone 1
Per-Line:
Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Per-Line:
Global
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Ring Tone Sets
In addition to ring tones, you can configure ring tone sets on a global-basis on the IP
phone. Ring tone sets consist of tones customized for a specific country. The ring
tone sets you can configure on the IP phones are:
• US (Default - also used in Canada)
• Mexico
• United Kingdom
• Italy
• Germany
• France
• Europe (generic tones)
• Australia
When you configure the country's tone set, the country-specific tone is heard on the
phone for the following:
dial tone
secondary dial tone
ring tone
busy tone
congestion tones
call waiting tone
ring cadence pattern
You configure global ring tones and tone sets using the Aastra Web UI and the IP
Phone UI.
Configuring Ring Tones and Tone Sets
IP Phone UI
Use the following procedures to configure ring tones and tone sets on the IP phone.
(global configuration only)
1. Press
on the phone to enter the Options List.
2. Select Preferences.
3. Select Tones.
4. Select Ring Tone.
5. Select the type of ring tone (Tone 1 through Tone 5, or Silent).
6. Press Done.
7. Select Tone Set.
8. Select the country for which you want to apply the tone set. Valid values are Aus-
tralia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US.
9. Press Done.
The ring tone and tone set you select is immediately applied to the IP phone.
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Aastra Web UI
1. Click on Basic Settings->Preferences->Ring Tones.
For global configuration:
2. In the "Ring Tones" section, select a country from the "Tone Set" field.
Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and
US. Default is US.
3. Select a value from the "Global Ring Tone" field.
Note: See the Ring Tones Table on page 26 for valid values.
For per-line configuration:
4. In the "Ring Tone" section, select a line for which you want to set ring tone.
5. Select a value from the "LineN" field.
Note: See the Ring Tones Table on page 26 for valid values.
6. Click
to save your settings.
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Contrast Level
The "Contrast Level" option on the IP phone allows you to set the amount of light
that illuminates the LCD display. Use this option to set the preference of contrast
level.
You can set the contrast level using the IP Phone UI only.
Setting Contrast Level
IP Phone UI
1. Press
on the phone to enter the Options List.
2. Select Preferences.
3. Select Display.
4. Select Contrast Level.
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5. Use the 3 and 4 nagivation buttons to increase or decrease the intensity of con-
trast lighting on the LCD.
Contrast Level
Contrast Level:
Cancel -
Done -
6. Press Done to save your selection.
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Backlight
The "Backlight" option on the IP phone allows you to set the backlight status on the
LCD display to the following:
• Always ON (Default)
• Always OFF
• Automatically turn ON the backlight when the phone is in use, and then auto-
matically turn OFF the backlight when the phone is idle after a specified
length of time.
Auto backlighting sets the phone to turn off the backlighting after a period of
inactivity; the idle period is user definable under the Advanced softkey when you
select the Auto mode. In Auto mode, the backlight turns on with a key press
or state change on the phone.
Setting the Backlight
IP Phone UI
1. Press
on the phone to enter the Options List.
2. Select Preferences.
3. Select Display.
4. Select Backlight.
Display
1. Contrast Level
2. Backlight
- Select
Done -
navigation buttons to select the Backlight status for your
5. Use the
and
phone. Default is "ON". Available options are:
• Off
• On (Default)
• Auto
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6. If you selected "On" or "Off", press Done to save your setting.
Backlight
Off
On
Auto
Cancel -
Done -
7. If you selected "Auto", press the Advanced softkey.
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8. Using the keypad, enter the amount of seconds you want the phone to stay backlit
when the phone is idle. Default is 10 seconds. When this period of time is
reached, the phone turns OFF the backlight. Use the "Backspace" and/or "Clear"
softkeys to delete entries if required.
Backlight On Time
10 seconds
- Backspace
- Clear
Cancel -
Done -
9. Press Done to save your setting.
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Live Dialpad*
The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or
OFF. With live dial pad ON, the 57i IP phone automatically dials out and turns ON
Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad
OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing
the
initiates a call to that number.
*Availability of feature dependant on your phone system or service provider.
You can enable/disable the live dialpad using the IP Phone UI only.
Enabling/Disabling Live Dialpad
IP Phone UI
1. Press
on the phone to enter the Options List.
2. Select Preferences.
3. Select Live Dialpad.
Live Dialpad
Live Dialpad is
OFF
- Change
Cancel -
Done -
4. Use the Change softkey to turn the live dialpad ON or OFF.
5. Press Done to save your setting.
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Set Audio
The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP
phone. It also allows you to set the volume level of the headset microphone.
You can set Audio on your IP phone using the IP Phone UI only.
Audio Mode
The 57i allows you to use a handset, a headset, or handsfree mode to handle incoming
and outgoing calls. The audio mode option provides different combinations of these
three methods to provide maximum flexibility in handling calls. There are four audio
mode options you can set:
Audio Mode Option Description
Speaker
This is the default setting. Calls can be made or received
using the handset or handsfree speakerphone. In handset
audio mode, pressing the
button on the phone
switches to handsfree speakerphone. In Speaker audio
mode, lift the handset to switch to the handset.
Headset
Choose this setting if you want to make or receive all calls
using a handset or headset. Calls can be switched from the
handset to headset by pressing the
button on the
phone. To switch from the headset to the handset, lift the
handset.
Speaker/Headset
Incoming calls are sent to the handsfree speakerphone first
when the
button is pressed. By pressing the button
again, you can switch back and forth between the
handsfree speakerphone and the headset. At anytime,
lifting the handset switches back to the handset from either
the handsfree speakerphone or the headset.
Headset/Speaker
Incoming calls are sent to the headset first when the
button is pressed. By pressing the button again,
you can switch back and forth between the headset and the
handsfree speakerphone. At anytime, lifting the handset
switches back to the handset from either the headset or the
handsfree speakerphone.
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Headset Mic Volume
The "Headset Mic Volume" option allows you to set the volume level for the headset
microphone.
Setting Audio Mode and Headset Mic Volume
IP Phone UI
1. Press
on the phone to enter the Options List.
2. Select Preferences.
3. Select Set Audio.
4. Select Audio Mode.
Set Audio
1. Audio Mode
2. Headset Mic Volume
- Select
Done -
5. Select the audio mode you want to use on your phone. Default is Speaker.
Valid values are:
Speaker (Default)
Headset
Speaker/Headset
Headset/Speaker
Audio Mode
Speaker
Headset
Speaker/Headset
Headset/Speaker
Cancel -
Done -
6. Press Done to save your setting.
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7. Select Headset Mic Volume.
Set Audio
1. Audio Mode
2. Headset Mic Volume
- Select
Done -
8. Select the Low, Medium, or High volume level. Default is Medium.
Headset Mic Volume
Low
Medium
High
Cancel -
Done -
9. Press Done to save your selection.
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Time and Date
On the IP phones, you can configure the following:
• Time and date
• Time and date format
• Time zone
• Daylight savings time
• Time Servers (Administrator use only;password protected)
Note: You can set the above features using the IP Phone UI. However, only the
Time and Date Formats can be set using the Aastra Web UI. The "Time
Server" configuration is for Administrator use only and is password pro-
tected. Contact your System Administrator for more information.
Configuring Time and Date
Use the following procedures to configure the time and date settings on the
IP phone.
IP Phone UI
Set Time and Time Format
Note: The time and time format you configure display on the phone’s idle
screen.
1. Press
on the phone to enter the Options List.
2. Select Preferences.
3. Select Time and Date.
4. Select Set Time.
Time and Date
1. Time Zone
2. Daylight Savings
3. Time Format
4. Date Format
5. Time Server
6. Set Time
7. Set Date
- Select
Done -
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5. Using the keys on the keypad, enter a time to set on the IP phone. Use the
"Backspace" sofkey to move back a space and delete a character. Use the "AM/
PM" softkey to specify either AM or PM for the time setting.
Set Time
Enter Time:
01:13am
- Backspace
Cancel -
- AM/PM
Done -
6. Press Done to save the setting.
7. Select Time Format.
8. Using the "Change" softkey, set the Time Format to either a 12 hour format or a
24 hour format. Valid values are 12h and 24h. Default is 12h.
Time Format
Time Format:
12h
- Change
Cancel -
Done -
9. Press Done to save the Time Format you selected.
Set Date and Date Format
Note: The date and date format you configure display on the phone’s idle
screen.
1. Select Preferences.
2. Select Time and Date.
3. Select Set Date.
Time and Date
1. Time Zone
2. Daylight Savings
3. Time Format
4. Date Format
5. Time Server
6. Set Time
7. Set Date
- Select
Done -
4. Using the keys on the keypad, enter a date to set on the IP phone. Use the
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"Backspace" sofkey to move back a space and delete a character.
Set Date
Enter Date (y-m-d):
2000-01-02
- Backspace
Cancel -
Done -
5. Press Done to save the setting.
6. Select Date Format.
7. Select a date format from the list of options. Default is Sun Jan 2. Valid values
are:
• Sun Jan 2 (Default)
• 2-Jan-00
• 2000 01 02
• 02/01/2000
• 02/01/00
• 02-01-00
• 01/.02/00
• Jan 2
• 2 Jan 2000
• Sun 2 Jan
• 2 Jan
• 02.01.2000
Date Format
Sun Jan 2
2-Jan-00
2000-01-02
02/01/2000
02/01/00
02-01-00
01/.02/00
Jan 2
2 Jan 2000
Sun 2 Jan
2 Jan
Cancel -
02.01.2000
Done -
8. Press Done to save the Date Format.
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Set Time Zone
1. Select Preferences.
2. Select Time and Date.
3. Select Time Zone.
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A list of Time Zones display for different areas of the world.
4. Select a Time Zone that applies to your area.
The default Time Zone is US-Eastern.
Note: For a list of the Time Zones values available on the IP Phone, see
Time Zone
US-Aleutain
US-Central
US-Eastern
US-Hawaii
United States
Cancel -
Done -
5. Press Done to save the Time Zone setting.
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Daylight Savings Time
1. Select Preferences.
2. Select Daylight Savings.
Time and Date
1. Time Zone
2. Daylight Savings
3. Time Format
4. Date Format
5. Time Server
6. Set Time
7. Set Date
- Select
Done -
3. Select a Daylight Savings time from the list of options.
Default is Automatic. Valid values are:
• OFF
• 30 min summertime
• 1h summertime
• Automatic (Default)
Daylight Savings
Off
30 min summertime
1h
summertime
Automatic
Cancel -
Done -
4. Press Done to save the Daylight Savings value you selected.
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Aastra Web UI
1. Click on Basic Settings->Preferences->Time and Date Setting.
2. In the “Time Format” field, select the time format you want to use on your
phone. Valid values are:
12h (12 hour format) (default)
24h (24 hour format)
Note: The time and time format you configure display on the phone’s idle
screen.
3. In the “Date Format” field, select the date format you want to use on your phone.
Default is WWW MMM DD. Valid values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
Note: The date and date format you configure display on the phone’s idle
screen.
4. Click
to save your settings.
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Language
The IP phones support several different languages. You can have the IP Phone UI and
the Aastra Web UI display in a specific language as required. When you set the
language to use, all of the display screens (menus, services, options, configuration
parameters, etc.) display in that language. The IP phones support the following
languages:
• English (default)
• French
• Spanish
• German
• Italian
Specifying the Language to Use
Once the language pack(s) are available on your phone from your System
Administrator, you can specify which language to use on the phone and/or the Aastra
Web UI.
Note: All languages may not be available for selection. The available lan-
guages are dependant on the language packs currently loaded to the IP
phone.
IP Phone UI
Use the following procedure to specify which language to use for the IP Phone UI.
1. Press
on the phone to enter the Options List.
2. Select Language and press Select.
3. Select English (English), Francais (French), Espanol (Spanish), Deutsch (Ger-
man), or Italiano (Italian). Default is English.
Note: All languages may not be available for selection. The available lan-
guages are dependant on the language packs currently loaded to the IP
phone. English is the default language and cannot be changed or
removed. For more information about loading language packs, see your
System Administrator.
4. Press Done to set the language on the phone.
The change is dynamic. When you exit the Options Menu, the phone displays all
menu items in the language you selected.
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Aastra Web UI
Note: You must have the language pack(s) already loaded to your phone in
order to use them. For more information about loading language packs,
see your System Administrator.
1. Click on Basic Settings->Preferences->Language Settings.
2. In the “Webpage Language” field, select a language to apply to the Aastra Web
UI. The IP phone supports the following languages:
English (default)
French
Spanish
German
Italian
Note: All languages may not be available for selection. The available lan-
guages are dependant on the language packs currently loaded to the IP
phone by your System Administrator. English is the default language
and cannot be changed or removed.
3. Click
to save your settings. The change is dynamic. The Aastra Web UI
displays all screens in the language you selected.
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User Password
This category allows you to change the user password for your phone. Changing your
password ensures that only you can alter your phone settings, and helps keep your
system secure. You can change your user password using the IP Phone UI or the
Aastra Web UI.
If you change the password
Then you need to:
using the IP Phone UI,
use that new password to log into the
Aastra Web UI.
using the Aastra Web UI,
use that new password when changing
the user password via the IP Phone UI.
Note: Valid values when creating or changing a password are 0 to 4294967295
(integers only; symbols and alpha characters are not allowed). Default
password is an empty string "" (field is blank).
Setting a User Password
Note: If required, use the following keys while entering a password:
- Backspace softkey moves cursor back a space and deletes characters
- Clear softkey clears entire field of all characters
- Quit softkey cancels the password changing process without saving.
1. Press
on the phone to enter the Options List.
2. Select User Password and press Select..
3. At the "Current Password:" prompt, enter the current user password and press
Enter..
4. At the "New Password:" prompt, enter the new user password and press Enter.
5. At the "Re-enter Password:" promot, re-enter the new user password and press
Enter.
A message, "Password Changed" displays on the screen.
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.
Aastra Web UI
1. Click on Operation->User Password.
2. In the "Current Password" field, enter the current user password.
Note: By default, the user name is “user” (all lowercase) and the password
field is left blank.
3. In the "New Password" field, enter the new user password.
4. In the "Password Confirm" field, enter the new user password again.
5. Click
to save your changes.
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Resetting a User Password
If you forget your password, you can reset it and enter a new password. The reset user
password feature resets the password to the factory default which is blank (no
password).
You can reset a user password using the Aastra Web UI only.
Note: Valid values when creating or changing a password are 0 to 4294967295
(integers only; symbols and alpha characters are not allowed). Default
password is an empty string "" (field is blank).
Reset a User Password
Use the following procedure to reset a user password.
Aastra Web UI
1. Click on Operation->Phone Lock.
2. In the "Reset User Password" field, click
.
The following screen displays.
3. In the "Current Password" field, leave this blank.
4. In the "New Password" field, enter a new password.
5. In the "Password Confirm" field, re-enter your new user password.
6. Click
to save your settings.
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Restarting your phone
You may want to restart your phone to check for updates on the server. You may
occasionally need to restart your phone to set changes or updates to your phone or
network settings. You may also need to restart your phone if you have been asked to
do so by your System Administrator, or should you experience any unexpected
behavior.
IP Phone UI
1. Press the
button on the phone to enter the Options List.
2. Select Restart Phone.
3. When the prompt, "Are you sure you wish to restart the phone?" appears, press the
Restart softkey. If you do not wish to restart your phone, press Cancel.
Note: Your phone is out of service temporarily during the restart and down-
loading process.
Aastra Web UI
1. Click on Operation->Reset.
2. Click
.
3. Click OK at the confirmation prompt.
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Phone Lock
You can lock your phone to prevent the phone from being used or configured. You
can lock the phone using any of the following:
• At the path Options->Phone Lock on the IP Phone UI.
• At the path Operations->Phone Lock on the Aastra Web UI.
• At a configured key on the phone. For more information about configuring a
In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform
the following:
• Reset a user password. Clicking on the “Reset” button in the “Reset User
Password” field displays a screen that allows you to enter and save a new
user password.
• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110
or all of the above. The default emergency dial plan is 911|999|112|110.
The following procedures describe locking the phone, setting an emergency dial plan,
and resetting the user password.
Locking/Unlocking a Phone
Use the following procedures to lock an IP phone and prevent it from being used or
configured.
IP Phone UI
Lock the Phone
1. Press
on the phone to enter the Options List.
2. Select Phone Lock and press Select.
3. At the "Lock the phone?" prompt, press Lock.
The message "Phone is locked" displays.
Unlock the Phone
1. Press
on the phone to enter the Options List.
2. At the prompt, "To unlock the phone", enter your user password and press Enter..
The phone unlocks.
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Aastra Web UI
1. Click on Operation->Phone Lock.
Lock the Phone
2. In the "Lock the Phone?" field, click
.
The phone locks dynamically and displays the following message:
"Phone is locked".
Unlock the Phone
3. Click on Operation->Phone Lock.
4. In the "Unlock the Phone?" field, click
.
The phone unlocks dynamically and displays the following message:
"Phone is unlocked".
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Defining an Emergency Dial Plan
Public telephone networks in countries around the world have a single emergency
telephone number (emergency services number), that allows a caller to contact local
emergency services for assistance when required. The emergency telephone number
may differ from country to country. It is typically a three-digit number so that it can
be easily remembered and dialed quickly. Some countries have a different emergency
number for each of the different emergency services.
You can specify the digits to dial on the IP phone for contacting emergency services.
Once you specify the emergency number(s) on the phone, you can dial those numbers
directly on the dial pad when required and the phone automatically dials to those
emergency services.
Note: Contact your local phone service provider for available emergency num-
bers in your area.
The following table describes the default emergency numbers on the IP phones.
Emergency
Number
Description
911
999
112
A United States emergency number
A United Kingdom emergency number
An international emergency telephone number for GSM mobile
phone networks.
In all European Union countries it is also the emergency
telephone number for both mobile and fixed-line telephones.
110
A police and/or fire emergency number in Asia, Europe, Middle
East, and South America.
You can set the emergency dial plan using the Aastra Web UI.
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Define an Emergency Dial Plan
Use the following procedure to specify the numbers to use on your phone for dialing
emergency services in your area.
Aastra Web UI
1. Click on Operation->Phone Lock.
2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local
area to contact emergency services. For multiple numbers, enter a “|” between
each emergency number. For example:
911|110
Default for this field is 911|999|112|110.
3. Click
to save the emergency dial plan to your phone.
Reference
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Line Keys and Softkeys
This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4)
located on the bottom-right of the phone, and the customizable softkeys located at the
top and bottom of the phone screen.
Softkeys
Multiple Line/
Call Appearance
Keys
Multiple Line and Call Appearances
The 57i has 4 hard line/call appearance buttons each with a corresponding status
light.
These line/call appearance buttons and lights can represent physical lines, calls for
your extension or calls from a group that your extension is part of. By pressing a line/
call appearance button, you connect to the line or a call it represents. The line/call
appearance light indicates the status of that line or call. When the phone is taken off-
hook, the phone automatically selects a line for you.
Line/Call Appearance
Light Behavior
Line/Call
Appearance Status
Off
Idle line or no call
activity
Light flashes quickly
Light is solid
Ringing
Connected
Hold
Light flashes slowly
When you have more than one call, you can use the left and right navigation buttons
(3 and 4 ) to scroll left and right to the different call information. Icons 3 and 4
appear if there is call information either left, right or both sides of the current
information you are viewing.
The display shows which line the call information is referring to (L1, L2, L3, L4
etc.), the Caller ID information (name and number, if available), the call status
(Connected, Ring, Hold, etc.) and the timer specific to that call.
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Softkeys
Your 57i has 12 multi-functional softkeys:
• 6 Top Keys: static softkeys
(up to 10 programmable functions)
• 6 Bottom Keys: state-based softkeys
(up to 20 programmable functions).
Services
Directory
Intercom
None
None
Callers List
Softkeys
None
None
None
None
None
None
Softkeys
(state-based)
Note: If a 536M or 560M Expansion Module(s) is attached to the phone, you
can configure up to an additional 36 softkeys on each 536M Expansion
Module and up to 60 softkeys on each 560M Expansion Module. (The
57i IP Phone allows up to 3 expansion modules on each phone). For
more information about expansion modules, see "Model 536M and
You can use the Aastra Web UI only, to configure key functions. The following table
lists the functions you can set on the softkeys and provides a description for each
function.
Key Function
Description
None
Indicates no setting for the key.
Line
Indicates key is configured for line use.
Speeddial
Indicates key is configured for speeddial use.
Available on 536M also. You can also configure a
prefix for a speeddial number.
Do Not Disturb (DND)
Indicates key is configured for "do not disturb" on the
phone.
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Key Function
Description
Busy Lamp Field (BLF)
Indicates key is configured for Busy Lamp Field
(BLF) use. A user can dial out on a BLF configured
key.
(Maximum of 50 BLFs allowed on 536M and 560M
Expansion Modules.)
BLF List
Indicates key is configured for BLF list use. A user
can dial out on a BLF List configured key.
Auto Call Distribution
(ACD)
(For Sylantro Servers)
Indicates the key is configured to allow the Sylantro
server to distribute calls from a queue to registered
IP phone users (agents).
Directed Call Pickup
(DCP)/
Group Call Pickup (GCP)
(For Sylantro Servers)
Indicates the key is configured to allow you to
intercept - or pickup - a call on a monitored
extension(s).
XML
Indicates the key is configured to accept an XML
application for accessing customized XML services.
You can also specify an XML key URL for this option.
Flash
Indicates the key is set to generate a flash event
when it is pressed. The IP phone generates flash
events only when a call is connected and there is an
active RTP stream (for example, when the call is not
on hold.)
Sprecode
Indicates the key is configured to automatically
activate specific services offered by the server. For
example, if the sprecode value of *82 is configured,
then by pressing the Sprecode key, *82 automatically
activates a service provided by the server. Contact
your System Administrator for available services.
Park
Indicates the key is configured to park incoming calls
when pressed.
Pickup
Indicates the key is configured to pick up parked
calls when pressed.
Last Call Return (lcr)
Indicates the key is configured for “last call return”
when pressed.
Services
(Top Key 1 by Default)
Indicates the key is configured to access the
Services Menu. Be default, the Services Menu
displays the following options on the phone:
Directory
Callers List
Voicemail
Your Administrator can configure XML Services to
add to this Services Menu. Contact your System
Administrator for more information.
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Key Function
Description
Directory
(Top Key 2 by Default)
Indicates the key is configured to access the
Directory List.
Callers List
(Top Key 3 by Default)
Indicates the key is configured to access the Callers
List.
Intercom
(Top Key 4 by Default)
Indicates the the key is configured to be used for
intercom calls.
Phone Lock
Indicates key is configured as a phone lock key,
allowing you to press this key to lock/unlock the
phone.
Empty
Indicates key is configured as an empty key.
Keys can also be set up to quickly to access features such as Call Return (*69) or
Voicemail.
Note: Quick access features like Call Return and Voicemail must first be config-
ured on your PBX in order to work on your phone. See your System Admin-
istrator for more information.
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State-Based Softkeys (Bottom Keys only)
On the 57i bottom softkeys, you can configure a specific state to display when a
softkey is being used.
None
None
None
None
None
None
Softkeys
(state-based)
The following table describes the states available to configure for the softkeys.
State
Description
idle
The phone is not being used.
connected
incoming
outgoing
busy
The current line is in an active call (or the call is on hold).
The phone is ringing.
The user is dialing a number, or the far-end is ringing.
The current line is busy because the line is in use or the line is set as
“Do Not Disturb”.
The following table identifies the applicable default states for each softkey type on
the IP phone.
Softkey Type
Default States
None
All states disabled.
Line
idle, connected, incoming, outgoing, busy
idle, connected, incoming, outgoing, busy
idle, connected, incoming, outgoing, busy
idle, connected, incoming, outgoing, busy
idle, connected, incoming, outgoing, busy
idle
Speeddial
DND
BLF
BLF List
Auto Call
Distribution (ACD)
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Softkey Type
Default States
Directed Call
Pickup (DCP)
idle, connected, incoming, outgoing, busy
Group Call
Pickup (GCP)
XML
idle, connected, incoming, outgoing, busy
All states disabled.
Flash
Sprecode
Park
connected
connected
Pickup
idle, outgoing
Last Call Return
Services
Directory
Callers List
Intercom
Phone Lock
idle, connected, incoming, outgoing, busy
idle, connected, incoming, outgoing, busy
idle, connected, incoming, outgoing, busy
idle, connected, incoming, outgoing, busy
idle, connected, incoming, outgoing, busy
All states disabled.
In the Aastra Web UI, the operational states for each softkey display enabled. To
disable a state, you uncheck the box for that state.
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Key Display Behavior
On the 57i IP Phone, you can configure up to 20 functions on the bottom softkeys. If
you have no softkeys configured on the IP Phone, and you assign softkey functions to
higher number keys in the Aastra Web UI, the key functions automatically appear in
the first available position on the LCD display.
For example, if softkeys 1 through 20 are set to "None", and you set softkey 12 as the
following:
Type: speeddial
Label: LAB
Value: 3456
after saving the settings, the "LAB" label actually appears in position 1 of the LCD .
A softkey function of "none" does not display on the idle screen at all.
The following illustrations show the configuration of Key 12 and how that key
displays on the phone.
Key 12 configured as a speeddial
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John Smith
L1
Key 12 displays in
softkey position 1
on the phone
Sat Jan 1 12:18am
- LAB
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Line Key
You can set a softkey to act as a line/call appearance key on the 57i. The This key acts
as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more
information about the behavior of line keys, see "Multiple Line and Call
If you configure line keys for the softkeys, the status of the lines/call appearance keys
appear on the phone’s display as shown in the following image.
Services
Icom
Dir
Callers
John Smith
1
L5
L6
L7
L8
L9
Sat Jan 1 12:18am
Icons next to the softkeys on the phone’s display indicate the status for that line or
call. The following table provides a description for each icon.
Softkey Line/Call Appearance Lights
Activity Light Icon
Definition
There is no call activity for the line/call appearance
softkey.
Idle
Solid
A call is connected to your phone on this
line/call appearance softkey.
Connected Solid
Ringing Flashing
On Hold Flashing
The equivalent on a line/call appearance hard key
is a solid green light.
A call is ringing at your phone on this line/call
appearance softkey.
The equivalent on a line/call appearance hard key
is a fast flashing green light.
A call is on hold on your phone on this line/call
appearance softkey.
The equivalent on a line/call appearance hard key
is a slow flashing green light.
Depending on how the phone has been configured, the maximum number of total
line/call appearances that can be configured is 9 (4 line/call appearance hard keys
plus 5 softkeys). If all line/call appearances have been set up between two different
numbers, a total of 8 lines can be configured.
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This means that when all line/call appearances are in use, 1 call is connected while
the rest are on hold. No further outgoing or incoming calls can be made until one of
the line/call appearances becomes available.
In active states, such as ringing, conference, connected, etc., all softkeys disappear
except softkeys that have been set up as line/call appearances, and any context
dependent softkeys required for the active state, such as the Drop softkey in the
connected state. Typically, context dependent softkeys appear in the top left position
and all line/call appearance softkeys appear in the remaining positions.
Note: In some situations, such as during a conference call, the line/call appear-
ance softkeys may overwrite some of the context dependent softkeys. In
this case, instead of the Previous and Next softkeys, up or down icons,
appear on the display. By using the
navigation
keys, you can access the same functionality as the Previous and Next
softkeys.
You use the Aastra Web UI to set a softkey as a line.
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Setting a Line Key
You can set a key as an additional line on the 57i. The key acts as a line that behaves
the same as a hard line key. For more information about the behavior of line keys,see
You use the Aastra Web UI to set a key as a line.
Aastra Web UI
Use the following procedure to set a key to function as a line.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Line to apply to the softkey.
5. In the "Label" field, enter a label to apply to this softkey.
6. In the "Line" field, select a line to apply to this softkey.
Valid values are 5 through 9.
7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
8. Click
to save your changes.
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Speeddial Key
The normal function of the speeddial option allows you to dial a number quickly by
pressing a key configured for speeddialing. You can program the keys on the 57i to
speeddial outside numbers, dial directly to another person’s line or extension, or set
up to quickly access features such as Caller ID (*69), Voicemail.
The speeddial function can be set using the IP Phone UI or the Aastra Web UI.
Note: You can use a speeddial key while on an active call by placing the active
call on hold first, and then pressing the speeddial key.
Speeddial Prefix
The speeddial feature also allows you to specify a preset string of numbers followed
by a “+” that the phone dials automatically after pressing the speeddial key. You can
use this feature for numbers that contain long prefixes.
For example, if you had the following speeddial configuration in the Aastra Web UI:
Key 1
Type=speeddial
Label=Europe Office
Value=1234567+
Line=2
then, after you press key 1 on the phone, the prefix number displays on the phone
screen. The phone proceeds to dial the prefix number automatically and pauses for
you to enter the remaining phone number using the keypad on the phone.
You can save up to 30 speeddial numbers on the 57i.
Use the following procedures to set speeddial on the 57i IP phone.
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Creating a Speeddial Key Using the Softkeys
IP Phone UI
Pressing and holding down a softkey on the phone initiates a speeddial feature.
Note: When creating a speeddial key from the IP Phone UI, you must select a
softkey that has no preassigned function (key must be set to None or
Empty.)
1. Press a softkey for 3 seconds.
The screen displays the following:
Enter Name:
Enter Number:
Line: 1
- Save
- Backspace
- ABC
Cancel -
Note: You can press the "Cancel" softkey at anytime during the speeddial pro-
gramming to cancel and not save the speeddial information.
2. In the "Enter Name:" field, enter a name to apply to the speeddial key.
Use the keypad keys to enter the name. Continue to press the keypad keys to
access the next letter for that key (i.e. press 2 three times to access C). Press
to move to the next space, or wait for the cursor to automatically advance to
the next position. To insert a space between letters, press
. To backspace and
erase a mistake, press the Backspace softkey.
Note: The phone automatically uses an uppercase letter for the first letter of
each word and a lowercase letter for all subsequent letters in the word. If
necessary, use the "ABC 4" softkey to specify uppercase letters or lower-
case letters when entering the name.
You can enter up to 16 letters in the "Enter Name:" field.
Press the
key to move to the next field.
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3. In the "Enter Number:" field, enter a number. for the speeddial key using the
keypad keys. You can enter up to 16 numbers in the "Enter Number:" field
Enter Name:
John Smith
Enter Number:
Line: 1
- Save
- Backspace
- 123
Cancel -
Note: When in the "Enter Number:" field, the phone automatically switches
to the numbers softkey.
Press the
key to move to the next field.
4. In the "Line:" field, select a line to apply to the speeddial key.
Enter Name:
John Smith
Enter Number:
555-6789
Line:
1
- Save
- Backspace
- 123
Change -
Cancel -
This is the line that the phone opens to dial the number after you press the speed-
dial key. By default, the phone uses Line 1 for the speeddial key. If you want to
use a differenct line, press the "Change" sofkey, or press the 4 key to select
another line.
5. Press the "Save" softkey to save the speeddial information to the speeddial key
you selected.
Note: To delete or remove a softkey from the phone, you must access the
phone’s configuration using the Aastra Web UI and delete the speeddial
information.
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Creating a Speeddial Key Using the Aastra Web UI
Aastra Web UI
Use the following procedure to set a key to function as a speeddial.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Speeddial to apply to the softkey.
5. In the "Label" field, enter a label to apply to this softkey.
6. In the "Value" field, enter the phone number, extension, or speeddial prefix to
apply to this key. If you enter a speeddial prefix, you must enter the "+" character
at the end of the prefix number (for example, "123456+").
7. In the "Line" field, select a line to apply to this softkey.
Valid values are 1 through 9.
8. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
9. Click
to save your changes.
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"Do not Disturb" (DND) Key
The IP phones have a feature you can enable called "Do not Disturb (DND). The
DND function allows you to turn "do not disturb" ON and OFF.
Note: You can configure DND using the Aastra Web UI only.
If DND is ON, callers calling into the phone hear a busy signal or a message,
depending on how your System Administrator set up the configuration server. The
second line on the screen of the IP phone shows when DND is set.
If the phone shares a line with other phones, only the phone that has DND configured
is affected.
You can set DND on the softkeys using the Aastra Web UI only. DND is not
configurable from the IP phone UI.
Setting a "Do Not Disturb" Key
Aastra Web UI
Use the following procedure to set a key to function as "Do Not Distrub".
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Do Not Disturb to apply to the softkey.
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5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
6. Click
to save your changes.
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Busy Lamp Field (BLF) Key
You can set a softkey to Busy Lamp Field (BLF).
The BLF feature on the IP phones allows a specific extension to be monitored for
state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.
Note: The BLF setting is applicable to the Asterisk server only.
Example
A Supervisor configures BLFs on his phone for monitoring the status of a worker’s
phone use (busy or idle). When the worker picks up his phone to make a call, a busy
indicator on the Supervisor’s phone shows that the worker’s phone is in use and busy.
On the 57i, the busy and idle indicators show on the IP phone screen display next to
the softkey programmed for BLF functionality. When the monitored user is idle, an
icon with the handset on-hook shows next to the BLF softkey. When the monitored
user is on an active call, a small telephone icon is shown with the handset off-hook.
Note: You can also use a BLF configured key to dial out. Contact your System
Administrator for more information
Setting a BLF Key
Aastra Web UI
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
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2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select BLF to apply to the softkey.
5. In the "Label" field, enter a label to apply to this softkey.
6. In the "Value" field, enter the phone number or extension you want to monitor.
7. In the "Line" field, select a line for which to apply this softkey.
Valid values are 1 through 9.
8. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
9. Click
to save your changes.
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BLF List Key
(For use with the BroadSoft Broadworks Rel 13 or higher platform only).
The BLF list feature on the IP phones is specifically designed to support the
BroadSoft Broadworks Rel 13 Busy Lamp Field feature.
This feature allows the IP phone to subscribe to a list of monitored users defined
through the BroadWorks web portal.
Note: Your System Administrator must have BLF List enabled on the Broad-
Works Server. Contact your System Administrator for more information.
In addition to monitoring the idle and busy state, the BLF list feature also supports
the ringing state. When the monitored user is idle, there is a small telephone icon
shown with the handset on-hook. When the monitored user is on an active call then a
small telephone icon is shown with the handset off-hook.
Note: You can use a BLF\List configured key to dial out.
Example
A receptionist has a 57i running Broadsoft firmware that subscribes to a list of
extensions from the BroadWorks Application Server. On the 57i, the softkey LEDs
illuminate either flashing, solid, or turn off depending on the state of those
extensions.
Note: The Broadworks BLF feature is not the same as the Broadworks Shared
Call Appearance (SCA) feature and does not permit call control over the
monitored extension.
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Setting a BLF List Key
The BLF List functions can be configured on the 57i using the Aastra Web UI only.
If you set a softkey to use BLF/List, you must also enter a BLF List URI at
Operation->Softkeys and XML->Services. The BLF List URI is the name of the
BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your
particular user. For example, [email protected]. The value of the
BLF\List URI parameter must match the list name configured. Otherwise, no values
display on the 57i screen and the feature is disabled.
Aastra Web UI
Use the following procedure to set a key to function as "BLF List".
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks).
Note: The "Label" and "Value" field are not required. The BroadWorks BLF
List name is configured in the "BLF List URI" field instead.
5. In the "Line" field, select a line number that is actively registered to the appropri-
ate SIP proxy you are using.
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6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
7. In the "BLF List URI" field, enter the name of the BLF list defined on the Broad-
Soft BroadWorks Busy Lamp field page for your particular user. For example,
Note: Contact your System Administrator for the BLF List URI.
8. Click
to save your changes.
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Automatic Call Distribution (ACD) Key (for Sylantro Servers)
The 57i and any attached Expansion Modules support Automatic Call Distribution
(ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute
calls from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD softkey or
Expansion Module softkey. When you want to subscribe to a queue (in order to
receive incoming calls), you press the ACD key and the IP phone UI prompts you to
specify the following information:
User ID: the phone number(s) used to login into the queue.
Password: the password used to login to the queue.
Available/unavailable: Shows the current status of the IP phone. Specifies if the IP
phone user is available/unavailable to receive a call from the queue.
Note: Your System Administrator must provide you with your User ID and
Password to access the applicable phone queue.
After creating an ACD key, you are ready to receive calls from a queue on the server.
You must press the ACD key and then log in by entering your User ID and Password.
An "Available" softkey displays allowing you to make your phone available to accept
these calls.
When you are on an active call, or you miss a call, the server automatically changes
the phone’s status to unavailable. The server updates it’s database with this new
information and no longer distributes calls to the phone. The phone remains in this
"unavailable" state until:
• you make yourself “available” again by pressing the "Available" softkey.
• an ACD timer expires (set by your System Admibnistrator).
You can also choose to manually change the phone status to unavailable by pressing
the "Unavailable" softkey on the phone.
Note: It is recommended you configure no more than a single ACD softkey or
Expansion Module key per IP phone.
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Configuring an Automatic Call Distribution (ACD) Key
Aastra Web UI
Use the following procedure to configure ACD on the 57i IP Phone. The procedure
shows the softkey screens as an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select "Auto call distribution".
5. In the "Label" field, enter a label to apply to this ACD key.
Note: The "Value" field is not required.
6. In the "Line" field, select a line to apply Automatic call distribution. Valid values
are 1 through 9.
Note: It is recommended you configure no more than a single ACD softkey or
Expansion Module key per IP phone.
7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the idle state for this softkey.
8. Click
to save your changes.
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Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed
calls on your IP phone. To login to a phone queue, you must preconfigure an ACD
softkey on your IP Phone as described in the previous procedure.
Your Administrator sets up the queue that you access when you press the ACD Key.
Contact your System Administrator for more information.
When you press the ACD Key, the phone prompts you to enter a User ID and
Password to login into the queue. Once logged in, you can make your phone
“available” or “unavailable” to take calls by pressing the Available/Unavailable Key
(
). The server monitors your IP phone status. When you set the IP phone to
“available,” the server begins distributing calls to your phone. When you set the IP
phone to “unavailable,” the server temporarily stops distributing calls to your phone.
The LED for the ACD Key shows the current status of your phone.
ACD LED Table
This LED changes when you log into the phone queue and are available to take calls.
The LED changes again when you are busy with an active call. The table below
shows the status of the LED as they may appear on your IP phone.
Phone
Model
Status: Logged In
and Available
Status: Unavailable Logged Out
57i
Solid Red LED
icon
Blinking Red LED
Blinking icon
No LED
icon
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Using the ACD Key
Use the following procedure to log into a phone queue from your IP phone.
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD
queue you are accessing..
Services
Dir
Icom
Callers
L1
Mon Jan 2 10:37am
o
Support
The "User ID" and "Password" prompts displays.
Services
Dir
Icom
Callers
ACD: Support
User ID:
Password:
Backspace
Log In
Cancel
3. Using the keypad, enter your User ID (phone number provided by your System
Administrator).
4. Using the keypad, enter your Password (provided by your System Administrator)
and press the Log In Key.
Note: Use the Backspace sofkey to move back a space and delete a
character if required. Use the Cancel softkey to cancel the ACD
login.
Your phone logs into the queue on the server.
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5. You are logged into the queue and the following screen displays.
Services
Dir
Icom
Callers
ACD: Support
Available
Log Out
6. To allow your phone to be available in the queue, press the Available softkey.
The following screen displays.
Services
Dir
Icom
Callers
ACD: Support
Unavailable
Log Out
If your IP phone status is set to “Available” then the server begins to distribute
phone calls from this queue to your IP phone. You must manually change the state
to “Available” in order to start receiving calls.
7. To temporarily stop receiving calls, press the press the Unavailable softkey.
If you are on a call (or miss a call that has been distributed to your phone), your
phone status automatically changes to "Unavailable". Your phone remains in the
"Unavailable" state until one of the following occurs:
• You use the IP Phone UI to manually switch the IP phone state back to
"Available"
or
• The availability “timer” for your IP phone expires. This only occurs if your
Administrator has configured an auto-availability timer on your IP phone.
Contact your System Administrator for more information.
8. To logout of the queue, press the Log Out softkey. The server no longer distrib-
utes phone calls to your IP phone.
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Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)
Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup
(GCP) features.
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored
extension. You can configure this feature using the Aastra Web UI to create a DCP or
GCP softkey on the IP phone. When you configure a DCP softkey, you specify the
extension that you want to monitor. Then, when the monitored extension receives a
call, you press the DCP softkey to pick up the call. If the monitored extension
receives multiple incoming calls simultaneously, the IP Phone UI displays a list of
incoming calls. You select a call from this list, and are connected to the call.
When you configure a GCP softkey, you specify the ring group (for example,
extensions 2200 - 2210) that you want to monitor for incoming calls. When an
incoming call is received on any of these extensions, the Operator presses the GCP
softkey and is connected to the call. If multiple incoming calls are received
simultaneously, the Operator press the GCP softkey, selects an extension from a list,
and presses the Pickup softkey to answer the call.
Note: Your System Administrator must configure the extension range for the
Group Call Pickup feature. Contact your System Administrator for more
information.
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Configuring Directed Call Pickup (DCP) Key(for Sylantro Servers)
Aastra Web UI
Use the following procedure to configure Directed Call Pickup on the 57i IP Phone.
The procedure shows the softkey screens as an example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the “Type” field, select Directed Call Pickup.
5. In the "Label" field, enter a label to apply to this Directed Call Pickup key.
6. In the “Value” field, specify the extension you want to intercept when you press
this softkey. For example: 2200.
7. In the "Line" field, select the line for which to apply the Directed Call Pickup con-
figuration. Valid values are 1 through 9.
8. Click
to save your changes.
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Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)
Aastra Web UI
Use the following procedure to configure Group Call Pickup on the 57i IP Phone.
The procedure shows the softkey screens as an example.
Note: A ring group must be configured on the Sylantro Server in order for a
GCP softkey to function.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the “Type” field, select Directed Call Pickup.
5. In the "Label" field, enter a label to apply to this Group Call Pickup key.
6. In the “Value” field, enter groupcallpickup.
7. In the "Line" field, select the line for which to apply the Group Call Pickup con-
figuration. Valid value are 1 through 9.
8. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
9. Click
to save your changes.
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Using Directed Call Pickup/Group Call Pickup
Use the following procedure for the DCP/GCP feature on your phone.
IP Phone UI
Note: Before using the DCP/GCP feature on your phone, you must first con-
figure the DCP or GCP Key. You must identify the extension(s) or phone
number(s) you want to monitor when configuring the key. See the previ-
ous procedures to configure a DCP or GCP Key.
Using Directed Call Pickup (DCP)
1. When the monitored extension receives a call, press the DCP Key to pick up the
call.
If the monitored extension receives multiple incoming calls simultaneously, the
phone displays a list of incoming calls.
2. Use the
and
keys to scroll through the list to select an extension.
3. Press the Pickup Key for the extension you select.
The call is answered.
Using Group Call Pickup (GCP)
1. If any of the monitored group of extensions receives a call, press the GCP Key.
The call is answered.
If the monitored group of extensions receives multiple incoming calls simulta-
neously, the phone displays a list of incoming calls.
2. Use the
and
keys to scroll through the list to select an extension.
3. Press the Pickup Key for the extension you select.
The call is answered.
Services
Dir
Icom
Callers
DCP on line:
1. 2201
2. 2202
Select an extension
3. 2203
Press the Pickup
Key to answer
the call
- Pickup
- Cancel
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XML Key
The 57i IP phone has a feature you can enable called "XML" (Extensible Markup
Language). XML is a markup language much like HTML. Your System
Administrator can create customized XML menu services and load them to your IP
phone. These services include things like weather and traffic reports, contact
information, company info, stock quotes, or custom call scripts. You can configure
XML using the Aastra Web UI only.
Note: The XML services must be set up by your System Administrator before
you can use the key. Contact your System Administrator for more infor-
mation.
On the 57i IP phone, you can access the XML applications from the IP Phone UI in
two ways:
• Via the "Services" menu
• Via an XML softkey
By default, the Services key is the first key on the top, left softkeys.
Services Key
Top and bottom keys are
softkeys
Using the Aastra Web UI, you can configure a key to access XML applications.
Under Operations->Softkeys and XML you can assign a key the type "XML".
You must also specify an XML URI and a Services label using the following XML
fields:
• XML Application URI
• XML Application Title
The XML Application URI is the URI loaded by your phone. The phone performs an
HTTP GET. Contact your System Administrator for the applicable XML URI to enter
in the "XML Application URI" field.
The XML Application Title is the label that displays beside the XML softkey on your
phone. If you use the Services key to access the XML features, the "XML
Application Title" is the label that displays on the Services Menu in the IP Phone UI.
Note: Contact your System Administrator for the applicable URI to enter in
this field.
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After the XML application is applied, you can use the IP Phone UI to press the
Services key and access the XML services.
Setting XML Services
Aastra Web UI
1. Click on Operation->Softkeys and XML.
2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. Select "Key 1" (Services).
5. In the "Type" field, select "Services".
Note: "Services" is the default for Key 1.
6. Click on Operation->Softkeys and XML->Services.
7. In the "XML Application URI" field, enter the applicable URI(s).
Note: Contact your System Administrator for the appropriate value(s) to enter
in the "XML Application URI" field.
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8. In the "XML Application Title" field, enter the title of the service. This title
appears in the Services Menu after pressing the Services key. If multiple XML
applications are specified in the XML Application URI field, a list of applica-
tions displays after pressing the Services key.
9. Click
to save your changes.
Setting an XML Key
Aastra Web UI
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select "XML".
5. In the "Label" field, enter a label to apply to this key.
6. In the "Value" field, enter a URI(s) to apply to this key.
Note: Contact your System Administrator for the appropriate value(s) to enter
in the "Value" field.
7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
8. Click on Operation->Softkeys and XML->Services.
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9. In the "XML Application URI" field, enter the applicable URI(s).
Note: Contact your System Administrator for the appropriate value(s) to enter
in the "XML Application URI" field.
10.In the "XML Application Title" field, enter the title of the service. This title
appears on the phone’s LCD after pressing the XML key. If multiple XML appli-
cations are specified in the XML Application URI field, a list of applications dis-
plays after pressing the XML key.
11.Click
to save your changes.
Accessing the XML Service
After an XML application(s) has been saved to your IP phone, and either the Services
Menu or a softkey have been configured to access the XML applications, the
customized service is ready for you to use.
IP Phone UI
From the Services Menu
Use the following procedure to access XML applications from the Services Menu.
Use the following illustration as a reference.
Services Key
1. Press the Services key.
2. Use the
and
to scroll through the items.
3. For menu and directory services, select a service to display the information for
that customized service. Message services display to the screen after pressing the
softkey. For user input services, follow the prompts as appropriate.
4. To exit from the "Services" menu, press the Services key again.
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From an XML Softkey
1. Press the XML softkey on the 57i phone. A "Custom Features" screen displays
or the title you specified.
2. Use the
and
to scroll through the customized features.
3. For menu and directory services, select a service to display the information for
that customized service. Message services display to the screen after pressing the
softkey. For user input services, follow the prompts as appropriate.
4. To exit from the "Customized Features" screen, press the XML softkey again.
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Flash Key
You can set a softkey to generate a flash event when it is pressed on the 57i or 57i
handset. You do this by setting the softkey to "flash". The IP phone generates flash
events only when a call is connected and there is an active RTP stream (for example,
when the call is not on hold).
Setting a Flash Key
Aastra Web UI
1. Click on Operation->Softkeys and XML.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select "Flash".
5. In the "Label" field, enter a label to display on the phone for the softkey.
6. Click
to save your changes.
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Sprecode Key
You can set a key to automatically activate specific services offered by the server by
setting a key to "sprecode". For example, if the sprecode value of *82 is configured,
then by pressing the key, *82 automatically activates a service provided by the server.
The value you enter for this field is dependent on the services provided by the server.
Contact your System Administrator for information about available services.
Setting a Sprecode Key
Aastra Web UI
Use the following procedure to configure a sprecode softkey on the 57i phone.
1. Click on Operation->Softkeys and XML.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab..
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Sprecode.
5. In the "Label" field, enter a label to display on the IP phone for this softkey.
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6. In the "Value" field, enter the appropriate value for accessing specific services
from the server.
Note: For values to enter in this field, contact your System Administrator.
7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the "Connected" state to apply to this softkey.
8. Click
to save your changes.
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Park/Pickup Keys
The IP phone has a park and pickup call feature that allows you to park a call and
pickup a call when required. There are two ways a user can configure this feature:
• Using a static configuration
• Using a programmable configuration (on the softkeys)
Note: The IP phone accepts both methods of configuration. However, to avoid
redundancy, Aastra Telecom recommends you configure either a static
configuration or a programmable configuration.
The IP phone supports the Park/Pickup feature on the Asterisk, BroadWorks,
Sylantro, and ININ PBX servers.
The following paragraphs describe the park and pickup methods of configuration on
the IP phones.
Park/Pickup Static Configuration
You can configure a static configuration for parking and picking up a call using the
Aastra Web UI at Basic Settings-> Preferences.
By entering the appropriate value in the "Park Call" and "Pickup Parked Call"
fields, you tell the phone where to park a live call and where to pickup the parked
call.
On the IP phone UI, the static configuration method displays the following:
• When a call comes in, and you pickup the handset, the default label of "Park"
displays on the Phone UI.
• After pressing the "Park" softkey to park the call, the default label of
"Pickup" displays on the phone UI.
Note: On the 57i handset, pressing Ï displays the "Park" and "Pickup" labels.
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The values you enter in the Aastra Web UI for the Park/Pickup call feature are
dependant on your type of server. The following table provides the values you enter
for the "Park Call" and "Pickup Parked Call" fields in the Aastra Web UI.
Park/Pickup Call Server Configuration Values
Server
Park Values*
Pickup Values*
Aasterisk
Sylantro
700
700
*98
*99
BroadWorks
ININ PBX
*68
*88
callpark
pickup
*Leave "value" fields blank to disable the park and pickup feature.
Configuring Park /Pickup using Static Configuration
Use the following procedure to configure the Park/Pickup call feature using the static
configuration method. On the 57i handset, pressing Ï displays the "Park" and
"Pickup" labels..
Note: Aastra recommends you configure either the static or the programmable
configuration, but not both.
Aastra Web UI
1. Click on Basic Settings->Preferences->General.
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2. Enter a server value in the Park Call field to which incoming live calls are parked.
3. Enter a server value in the "Pickup Parked Call" field.
4. Click
to save your changes.
Park/Pickup Key Configuration
The programmable method of configuration creates park and pickup softkeys that
you can configure on the 57i phone.
You can set a softkey as "Park" or "Pickup" and then:
• specify a customized label to display on the Phone UI
• specify a value
• specify which line to use
• specify the state of the park and/or pickup keys
On the IP phone UI, the Park/Pickup feature displays the following:
• When a call comes in, and you pickup the handset, the custom label that you
configured for the Park softkey displays on the Phone UI.
• After the call is parked, the label that you configured for the Pickup softkey
displays on other phones in the network. You can then press the "Pickup"
softkey, followed by the applicable value to pickup the call on another phone
in your network.
You can configure a Park and Pickup programmable configuration using the Aastra
Web UI.
Key Configuration Using the Aastra Web UI
On the 57i, you configure a Park and/or Pickup key at Operation->Softkeys and
XML. You enter a key label, and value for a specific line on the phone. The default
state of the Park configuration is "connected". The default state of the Pickup
configuration is "idle, outgoing".
Note: Applicable values depend on the server in your network (Asterisk,
BroadWorks, Sylantro, ININ PBX. See the table "Park/Pickup Call
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Configuring Park/Pickup using Key Configuration
Use the following procedure to configure the Park/Pickup call feature using the
softkey configuration method.
Aastra Web UI
Use the following procedure to configure a Park/Pickup key on the 57i IP Phone.
1. Click on Operation->Softkeys and XML.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab for parking a call..
or
Select from "Key 1" through "Key 10" on the top tab for parking a call.
4. In the "Type" field, select Park.
5. In the "Label" field, enter a label for the Park softkey.
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6. In the "Value" field, enter the appropriate value based on the server in your net-
work.
7. In the "Line" field, select a line for which to apply the Park configuration.
8. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the "Connected" state to apply to this softkey.
9. Pick another softkey (from top or bottom keys) to configure for Picking up a call.
10.In the "Label" field, enter a label for the Pickup softkey.
11.In the "Value" field, enter the appropriate value based on the server in your net-
work.
12.In the "Line" field, select a line for which to apply the Pickup configuration.
13.If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the "Idle" and "Outgoing" states to apply to this softkey.
14.Click
to save your changes.
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Using the Park Call/Pickup Parked Call Feature
Use the following procedure on the IP phones to park a call and pick up a parked call.
Park a Call
1. While on a live call, press the "Park" softkey.
2. Perform the following for your specific server:
For Asterisk Server
- Server announces the extension
number where the call has been
parked. Once the call is parked,
press the y
parking.
key to complete
For BroadWorks Server
- After you hear the greeting from the
CallPark server, enter the extension
where you want to park the call.
For Sylantro Server
- Enter the extension number where
you want to park the call, followed by
"#" key.
For ININ Server
- Enter the extension number where
you want to park the call, followed by
"#" key.
If the call is parked successfully, the response is either a greeting voice confirming
that the call was parked, or a hang up occurs. The parked call party hears music on
hold.
3. If the call fails, you can pick up the call (using the next procedure) and press the
"Park" softkey again to retry step 2.
Pickup a Parked Call
1. Pick up the handset on the phone.
2. Enter the extension number where the call was parked.
3. Press the "Pickup" softkey.
If the call pick up is successful, you are connected with the parked call.
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Last Call Return (lcr) Key (Sylantro Servers only)
Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a
softkey. This feature is for Sylantro servers only.
How it works
If you configure "lcr" on a softkey, and a call comes into your phone, after you are
finished with the call and hang up, you can press the key configured for “lcr” and the
phone dials the last call you received. When you configure an “lcr” softkey, the label
“LCR” displays next to that softkey on the IP phone. When the Sylantro server
detects an “lcr” request, it translates this request and routes the call to the last caller.
Setting a Last Call Return Key
Aastra Web UI
Use the following procedure to configure a Last Call Return softkey on the 57i
phone.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Last Call Return.
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5. In the "Line" field, select the line you want to apply to this softkey.
Valid values are 1 through 9.
6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
7. Click
to save your changes.
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Services Key
By default, the 57i has a Services key configured on key 1 of the top set of keys.
However, you can use any softkey to configure a "Services" key.
Services
Key
The Services key accesses enhanced features and services provided by third parties.
Using the "Services" key, you can:
• Select customized (XML) features
• Utilize a Caller List
• Utilize a Directory
• Utilize Voicemail
Note: Other than the Services Menu, you can also configure the Caller List and
Directory List on separate keys.
The XML customized services are created and provided by your System
Administrator through the diverse web based language of XML. Availability of these
services depends on your phone system or service provider.
Reference
For more information about XML, Caller List, Directory, and Voicemail, see the
following:
Note: Your System Administrator can create a custom Services key for your
application. For more information about custom Services, see "Customi-
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Setting Services Key
Aastra Web UI
Use the following procedure to configure a Services softkey on the 57i phone. The
following illustration shows the top softkeys on the 57i.
Note: By default, Key 1 on the top set of softkeys is configured for Services.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Services.
5. In the "Label" field, enter a label to apply to this softkey.
6. In the "Line" field, select the line you want to apply to this softkey. Valid values
are 1 through 9.
7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
8. Click
to save your changes.
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Directory Key
By default, the 57i has a Directory key configured on key 2 of the top set of keys.
However, using the Aastra Web UI, you can assign the Directory key to any softkey
on the top or bottom keys on the phone..
Directory
Key
The "Directory List" feature allows you to store frequently used names and numbers
on the phone. You can also dial directly from a directory entry.
You can use the Directory key to access a Directory List which contains a customized
list of names with phone numbers and labels.
In addition to creating a Directory softkey, you can also download a Directory List to
your PC if required using the Aastra Web UI.
Reference
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Setting Directory Key
Aastra Web UI
Use the following procedure to configure a Directory softkey on the 57i phone. The
following illustration shows the top softkeys on the 57i.
Note: By default, Key 2 on the top set of softkeys is configured for Directory.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Directory.
5. In the "Label" field, enter a label to apply to this softkey.
6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
7. Click
to save your changes.
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Callers List Key
By default, the 57i has a Callers List key configured on key 3 of the top set of keys.
However, using the Aastra Web UI, you can assign the Callers List key to any softkey
on the top or bottom keys on the phone.
Callers List
Key
The Callers list is a stored log of your incoming calls. You can use the Callers List
key to access a list of callers that called your phone.
Note: Your System Administrator can create a custom Callers List XML appli-
cation allowing you to access the Callers List via an XML Key instead of
the Callers List Key. This allows you to configure the Callers List Key
with other functions if required. Contact your System Administrator for
more information.
Reference
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Setting Callers List Key
Aastra Web UI
Use the following procedure to configure a Callers List softkey on the 57i phone. The
following illustration shows the top softkeys on the 57i.
Note: By default, Key 3 on the top set of softkeys is configured for Callers
List.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Callers List.
5. In the "Label" field, enter a label to apply to this softkey.
6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
7. Click
to save your changes.
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Intercom Key
By default, the 57i has an Intercom key configured on key 4 of the top set of keys.
However, using the Aastra Web UI, you can assign the Intercom key to any softkey
on the top or bottom keys on the phone..
Intercom
Key
You can use the Intercom key to automatically connect with a remote extension for
outgoing calls, and to answer an incoming intercom call.
Reference
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Setting an Intercom Key
Aastra Web UI
Use the following procedure to configure an Intercom softkey on the 57i phone. The
following illustration shows the top softkeys on the 57i.
Note: By default, Key 4 on the top set of softkeys is configured for Intercom.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Intercom.
5. In the "Label" field, enter a label to apply to this softkey.
6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
7. Click
to save your changes.
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None Key
You can set a key to force a blank entry on the IP phone display for a specific key.
You do this by setting the key to "none". The keys are added in order (from key 1 to
key 20) after any hard-coded keys have been added. If a particular key is not defined,
it is ignored. For more infomration about key behavior, see "Key Display Behavior"
Setting a None Key
Aastra Web UI
Use the following procedure to configure a None key on the 57i IP Phone.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>..
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select None.
5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
6. Click
to save your changes.
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Empty Key
You can set a softkey to force a blank entry on the IP phone display for a specific
softkey. You do this by setting the softkey to "empty". The softkeys are added in
order (from softkey1 to softkey20) after any hard-coded keys have been added. If a
particular softkey is not defined, it is ignored.
Setting an Empty Key
Aastra Web UI
Use the following procedure to configure an Empty softkey on the 57i phone.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Empty.
5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or
uncheck (disable) the states you want to apply to this softkey.
6. Click
to save your changes.
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Phone Lock Key
You can configure a key on the IP Phone to use as a lock/unlock key. You assign the
function of the key as “Phone Lock”.
Setting a Phone Lock Key
Aastra Web UI
Use the following procedure to configure a Phone Lock key on the 57i IP Phone.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>.
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select Phone Lock from the list of options.
5. Click
to save your changes.
Note: You can lock/unlock the phone using the new key you just configured,
using the Aastra Web UI at the path Operation->PhoneLock, or using
the "Phone Lock" option on the IP Phone UI at the path Options-
>Phone Lock. For more information about using the lock/unlock feature,
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Using the Lock/Unlock Key on the IP Phone
After configuring a key as a lock/unlock key, refer to the following procedure to use
the key on the IP phone.
Lock the Phone
1. Press the LOCK key.
The phone locks.
The LED for the key AND the Message Waiting Lamp illuminate steady ON. An
“Unlock” label appears next to the key you just pressed.
Unlock the Phone
1. Press the UNLOCK key.
A password prompt displays.
2. Enter your user password and press ENTER.
The phone unlocks.
The LED for the key AND the Message Waiting Lamp go OFF. The “Lock” label
appears next to the key you just pressed.
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Deleting a Key
Aastra Web UI
Use the following procedure to delete a key function on the 57i IP Phone.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module <N>..
2. Click on the Bottom tab or the Top tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.
or
Select from "Key 1" through "Key 10" on the top tab.
4. In the "Type" field, select none.
5. Click
to save your changes.
The softkey function is deleted from the IP phone memory.
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Making Calls
This section describes ways to make calls on your 57i phone, using your handset,
speakerphone or headset.
Dialing a Number
First, take the phone off-hook by:
• lifting the handset
• pressing
or
• pressing a line/call appearance button
At the dial tone, enter the number you wish to call
Note: After dialing the number, the phone has a short delay before sending the
call. To send the call immediately, you can press the "Dial" softkey (if
the handset is offhook) or the "#" key immediately after dialing the num-
ber. The phone sends the call without delay.
If you are unable to make calls within certain area codes, check with your System
Administrator for any toll restrictions placed on your extension that may restrict your
access to long distance area codes or dialling prefixes.
Tue Jan 01 10:10am
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> 201
When your party picks up, a timer appears on your display that records the length of
your call.
If the Live DialPad option is on, as soon as you press the first digit on the dial pad the
phone automatically selects the next available line, go off-hook and dial as digits are
pressed.
Pre-dialing a Number
You can also make a call by pre-dialling a number. Pre-dialling lets you view a
number before you dial. Use the Backspace softkey to correct any errors.
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Using Handsfree Speakerphone
The handsfree feature allows you to speak to someone without using the handset or
headset. Your phone must be in either the Speaker or Speaker/Headset audio mode.
For more information about setting the audio mode on your phone, see "Audio
IP Phone UI
• To dial using handsfree, first press
and enter a number at the dial tone.
• To answer a call on your phone using handsfree, press
appearance button.
or the line/call
• If you are in Speaker audio mode, lift the handset and press
between handsfree and handset.
to switch
• If you are in Speaker/headset audio mode, press
handsfree and headset.
to switch between
• When the handset is on hook, press
to disconnect the call.
When handsfree is on, the speaker light turns on.
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Using a Headset
The 57i accepts headsets through the modular RJ22 jack on the back of the phone.
Contact your telephone equipment retailer or distributor to purchase a compatible
headset.
Note: Customers should read and observe all safety recommendations con-
tained in headset operating guides when using any headset.
Advanced Volume Controls for the Headset Mic
On the 57i, there are 3 options for the headset microphone volume. For more
IP Phone UI
To change this volume:
1. Press
to enter the Options list.
2. Select Preferences and press Select.
3. Use
to scroll down to Set Audio and press Select.
4. Press
5. Press
6. Use
to scroll down to Headset/Mic Volume and press Select.
to scroll down to headset/mic volume and press Select.
to scroll down the list to select your desired volume.
7. Press Enter to save the setting.
8. Press Done to save changes and exit.
9. If you do not wish to save changes, press Cancel to return to the previous screen.
Note: By default, the volume for the headset microphone is set to medium.
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To Make and Receive Calls Using a Headset
IP Phone UI
1. Ensure that you have selected a headset audio mode by accessing the Options list
(under option Preferences->Set Audio->Audio Mode on the IP Phone).
2. Plug the headset into the jack.
3. Press the
key to obtain a dial tone or to answer an incoming call. Depend-
ing on the audio mode selected from the options menu, a dial tone or an incoming
call is received on either the headset or the handsfree speakerphone.
4. Press the
key to end the call.
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Using Intercom
On the 57i, you can use the Icom key to automatically connect with a remote
extension. By default, the Intercom key is configured as Key 4 on the top set of
softkeys.
Intercom
Key
Using the Icom Key
IP Phone UI
1. Press the Icom key.
2. Enter the extension number of the person you wish to intercom or the BLF key for
that extension.
3. After a beep tone, your phone automatically connects with the remote extension
and you can speak through its speaker.
4. To cancel intercom, press
5. When you are finished speaking, hang up the phone by placing the handset back
on-hook or by pressing or the line/call appearance button for the
or the Cancel key.
active call. When you hang up, the remote phone also hangs up.
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You can set specific incoming Intercom call features on the 57i IP phone using the
Aastra Web UI. The following table describes these features.
Incoming Intercom
Features in
Aastra Web UI
Description
Microphone Mute
Allows you to enable or disable the microphone on the
IP phone for Intercom calls made by the originating
caller.
Auto Answer
Allows you to enable or disable the IP phone to
automatically answer an Intercom call. If auto-answer is
enabled on the IP phone, the phone plays a tone (if
"Play Warning Tone" is enabled) to alert the user
before answering the intercom call. If auto-answer is
disabled, the phone rejects the incoming intercom call
and sends a busy signal to the caller.
Play Warning Tone
Allow Barge In
Allows you to enable or disable a warning tone to play
when the phone receives an incoming intercom call on
an active line.
Allows you to enable or disable how the phone handles
incoming intercom calls while the phone is on an active
call.
For more information about the incoming Intercom features and for procedures on
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Redial
IP Phone UI
• Press to dial the most recent number you dialed from the phone.
• If you are off-hook and press
back.
the last number you called is called
• If you are on-hook and press
screen.
, a Redial Directory list appears on-
The redial list is available during active calls. It stores up to the last 100 numbers you
called, allowing you to scroll through and select the number you wish to redial.
Note: Your System Administrator can set your Redial key to speeddial a spe-
cific number. Contact your System Administrator for more information.
Accessing the Redial List
IP Phone UI
1. If you are off-hook and press
, the telephone automatically dials the last
to display the most recently dialed
number you called.
2. If you are not on the phone, press
number and use
to scroll through the list to view the other numbers.
3. Press to see the second most recently dialed number, or
to see the oldest
call on your list.
4. To dial the displayed number press
, or lift the Handset or press any line
keys.
5. Press
or the
key to cancel.
Note: The redial list is available during active calls. It also stores up to the last
100 numbers you called, allowing you to scroll through and select the
number you wish to redial.
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Deleting from the Redial List.
Note: You cannot delete individual entries in the Redial List.
IP Phone UI
Delete All Items
1. Press
.
2. Press the Delete Key, then press the Delete Key again at the prompt to erase all
items.
Mute
You can use the Mute
key to mute the handset, headset, or speakerphone.
When you use the mute key on your phone, you cannot be heard on an active call or
on a conference. For muted calls, the handsfree LED flashes and the Mute key LED
is ON.
IP Phone UI
You can use the Mute
The speaker light flashes slowly and you can hear the caller, but they cannot hear
you. To switch mute on or off, press ..
key to mute the handset, headset, or speakerphone.
Note: If you place a muted call on hold, the phone automatically takes the call
off mute when you reconnect to the call.
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Receiving Calls
When a call is ringing at your extension, the inbound callers extension and name
display to the screen. The line/call appearance light flashes quickly for the
incoming call.
John Smith
L1
Tue May 17 10:19am
L1 Ring
201
Keri March
Answering an Incoming Call
IP Phone UI
To answer the call
• For handsfree operation, press
the incoming call.
or the line/call appearance button for
• Press
for handsfree or headset operation.
Note: The audio mode setting you have selected in the options list under
Headset Settings determines if the call goes to handsfree or headset
• Lift the handset for handset operation.
If the phone is already connected to a call, pressing the line/call appearance button
for the new incoming call automatically places the connected call on hold and
answers the new call. To reconnect to a party, press the line/call appearance button
for that call.
If you cannot answer the call, the caller goes to voicemail if voicemail has been
configured for your extension.
Note: The
button can be used to cancel the call pickup procedure.
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Sending an Incoming Call to Voicemail
You can send an incoming call directly to voicemail without answering the call. To
do this, press
your incoming call should go directly to voicemail. Your phone screen displays a
voicemail icon ( ) along with the number of waiting messages, if you have
unheard messages (example: x4).
without picking up the handset. If you're already on the phone
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Handling Calls
When you are connected to a call, you can use the softkeys or hard keys on the phone
to place a call on hold, transfer a call, or conference.
Placing a Call on Hold
You can place an active call on hold by pressing the Hold
place a call on hold, only your phone can retrieve the call.
key. When you
IP Phone UI
To place a call on hold
1. Connect to the call (if not already connected).
2. Press the Hold
key.
John Smith
L1
Tue May 17 10:19am
L1 Hold
201
Keri March
The line/call appearance light begins to flash slowly and after a short time the phone
beeps softly to remind you that you still have a call on hold. The screen displays
"Call Held" with the line number the call is held at the phone.
Note: If you are connected to another call, the phone does not beep to remind
you that you still have a call on hold.
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When on Hold
To let your caller know that they are still on hold, music plays softly (if this has been
set up for your system). The call/line appearance light for the line you are on remains
solid to indicate that you are still connected.
Tue May17 10:19am 00:27
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>201
Keri March
Automatic Hold
When juggling between calls, you do not have to press the hold button to go from one
call to the next. The phone automatically puts your current call on hold as soon as
you press a new line/call appearance button. If you have more than one call on hold,
you can reconnect to a held call by pressing the line/call appearance button where
that call is being held. Press
to disconnect the call.
Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call information
by pressing 3 and 4 navigation keys. To reconnect to a call press the line/call
appearance button where that call is being held. If you press the call/line appearance
button again, you disconnect from the call.
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Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without
consulting with the person receiving the call. To do this, simply complete the transfer
immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to. If the party you are transferring the call
to does not answer, the transferred call rings back to your extension.
Consultative Transfer
You also have the option to consult with the person you are transferring the call to,
before you complete the transfer. To do this, simply remain on the line until the
receiving party answers the call. After consulting with the receiving party, you can
either complete the transfer or cancel the transfer to go back to the original call.
IP Phone UI
When you lift the handset on the phone, the Transfer key displays on the bottom set
of softkeys by default. Use this key to transfer calls
Services
Icom
Dir
Callers
John Smith
L1
>
Dial
Conf
Xfer
Screen that displays when handset is lifted
Use the following procedure to transfer a call to another extension. Use the following
illustration as a reference.
Transfer Key
when handset is
lifted
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To transfer a call to another extension
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to
transfer.
2. Press the Transfer key. You should hear a dial tone as a second line opens up.
3. Press a line/call appearance button followed by the extension number (or the out-
side number) to Party 2. This is the Party for which you want to transfer Party 1
4. To complete a "blind" transfer, press the Transfer Key again before the receiving
end answers. To complete a consultive transfer, remain on the line to speak with
the Party 2, before pressing the Transfer Key again to transfer Party 1 to Party 2.
To cancel the transfer, select Cancel on the display screen or press
.
Conferencing Calls
The 57i IP phone offers two methods of conferencing:
• Local conferencing (default method).
• Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator
must enable this method).
When you lift the handset on the phone, the Conference key displays on the bottom
set of softkeys by default. Use this key to create conference calls..
Services
Icom
Dir
Callers
John Smith
L1
>
Dial
Conf
Xfer
Screen that displays when handset is lifted
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Local Conferencing
The 57i phone supports up to 3 parties (including yourself) in a conference call. This
is called Local Conferencing and is the default method of conferencing on the 57i.
Note: Your System Administrator can set your Conference key to speeddial a
specific number. Contact your System Administrator for more informa-
tion.
Using Local Conferencing
IP Phone UI
Use the following procedure to create a conference call using local conferencing. Use
the following illustration as a reference.
Conference
Key
1. When you begin a conference, you are the first party in the conference (Party 1).
Pickup the handset or press the speakerphone key.
A line opens up.
Tue May17 10:19am 00:27
L2 Dial
>203
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them
before adding them to the conference.
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4. Press the Conf Key. A new line opens.
John Smith
L2
>7788
Dial
Conf
Xfer
5. Enter the phone number of Party 3.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them
before adding them to the conference.
7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is your-
self), Party 2, and Party 3 are all connected to a single conference.
8. To drop a party from the conference, press the Conf key once more.
Note: You can use
and
to scroll through and see the numbers and
names (if available) of the parties in the conference call. When a name is
displayed, pressing 4 drops the displayed party from the call.
Joining Two Active Calls in a Single Conference
IP Phone UI
1. Begin with active calls on two different lines (for example, Line 1 and Line 2 have
active calls).
2. Press the Line key for which you want to conference the two calls together (for
example, Line 1).
3. Press the Conf key.
4. Press the Line key that has the second active call (for example, Line 2).
5. Press the Conf key. The two active calls link into a conference call on Line 1.
Note: You can use
and
to scroll through and see the numbers and
names (if available) of the parties in the conference call. When a name is
displayed, pressing 4 drops the displayed party from the call.
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Centralized Conferencing (for Sylantro and Broadsoft Servers)
The 57i allows you to create multiple conferences with unlimited participants
(depending on your server limitations) when your Administrator enables Centralized
Conferencing.
If your Administrator does not enable Centralized Conferencing, then the 57i uses
Loca Conferencing by default.
Your Administrator can configure Centralized Conferencing globally on all lines or
on specific lines. Although, for the global setting to work, you must configure the
lines with the applicable phone number.
Reference
For more information on Centralized Conferencing, see "Centralized Conferencing"
Using Centralized Conferencing
IP Phone UI
Note: When Centralized Conferencing is enabled on your phone, local confer-
encing (or three-way conferencing) works as indicated in the previous
section, <blue>“Using Local Conferencing.” Joining two active calls in
a conference also works as indicated in the previous section,
<blue>“Joining Two Active Calls in a Single Conference.”
Use the following procedure to create a conference call using centralized
conferencing. Use the following illustration as a reference.
Conference key when
handset is lifted
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Setting Up a Conference and Adding Multiple Parties
(for Sylantro and Broadsoft Servers)
Note: You can have an unlimited number of parties in a conference (dependent
on the limitations of the server.
1. When you begin a conference, you are the first party in the conference (Party 1).
Pickup the handset or press the Speakerphone Key.
A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them
before adding them to Conference 1.
4. Press the Conf Key. A new line opens.
John Smith
L2
>7788
Dial
Conf
Xfer
5. Enter the phone number of Party 3.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them
before adding them to the Conference 1.
7. Press the Conf Key again to add Party 3 to Conference 1. Party 1 (which is your-
self), Party 2, and Party 3 are all connected to Conference 1.
8. Press an available Line Key (or answer an incoming call on an available line). If
calling out, call Party 4.
9. Wait for Party 4 to answer. When Party 4 answers, you can consult with them
before adding them to the conference.
10.Press the Conf Key to add Party 4 to Conference 1.
11.Press the Line Key that has Conference 1.
12.Press the Conf Key to join all parties (Parties 1 through 4) on Conference 1.
13.To add more parties, repeat steps 8 through 12.
Note: You can use
and
to scroll through and see the numbers and
names (if available) of the parties in the conference call. When a name is
displayed, pressing 4 drops the displayed party from the call.
If any party in the conference hangs up (including the party that began the
conference), all other parties in the conference are still connected.
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Setting Up Multiple Conferences (for Sylantro Server only)
Note: The 57i is limited to 9 conferences (a single conference each on lines 1
through 9).
1. Start Conference 1 using the procedures in the previous section, "Setting Up a
Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)".
2. When you are finished adding all required parties to Conference 1, press an avail-
able Line Key to start Conference 2. You are Party 1 on Conference 2. Call Party
2.
3. When Party 2 answers, press the Conf Key.
4. Press an available Line Key.
5. Call Party 3 for Conference 2.
6. When Party 3 answers, press the Conf Key to join Parties 1 (which is yourself),
Party 2, and Party 3 on Conference 2.
You now have two active conferences on two different lines.
Note: When you are connected to multiple conference calls, and you put a con-
ference on hold, the conference may be on hold for a limited period of
time before it is disconnected. Contact your System Administrator for
more information.
If any party in a conference hangs up (including the party that began the conference),
all other parties in the conference are still connected.
Joining Additional Parties to Active Conferences
In centralized conferencing, you can join multiple incoming or outgoing calls to
active conferences. Before following this procedure, at least one active conference
must exist on your phone.
1. As Party 1, pickup the handset or press the speakerphone key.
A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them
before adding them to the conference.
4. Press the Conf Key.
5. Press the Line Key that has the active conference. (For example, Line 1 and Line
2 both have active conferences. Pressing Line 1 joins Party 1 and Party 2 to the
conference on Line 1. Pressing Line 2 joins Party 1 and Party 2 to the conference
on Line 2.)
6. Press the Conf Key again to join the Parties to the active conference.
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Ending Calls
IP Phone UI
To end a call, you first need to connect or reconnect to the call if not already connected
(for example, if your caller is on hold). Press or the line/call appearance
button of the active call to end the call. If connected through the handset, you can also
place the handset back on hook to end the call.
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Managing Calls
The 57i has several features that make it easier to manage calls, and to keep track of
your caller history, as well as your business and personal contacts. These features
include:
• Directory List
• Callers List
• Call Forwarding
• Missed Calls Indicator
• Voicemail
Directory List
The Directory List is your personal phone book, conveniently stored within your
phone. You can enter up to 200 entries into the 57i Directory by adding them
manually, or by saving the number and name from other lists stored on your phone.
You can also dial directly from a directory entry. On the 57i, you access the Directory
by pressing Key 2 which is the Directory key.
Accessing Your Directory
IP Phone UI
Use the following procedure to access your Directory List. Use the following
illustration as a reference..
Directory Softkey
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1. Press the Directory Key. The directory displays the number of entries in your list.
If the Directory list is empty, "Directory Empty/Use Save to add" displays. The
following is an example of the Directory List Header screen with 97 entries in the
List.
Directory
97 items
Use
to view
Press 1st letter
DeleteList
Quit
Add New
2. You can access entries by pressing
and
to scroll through the list.
3. To search for an entry by name, press the dial pad number corresponding to the
first letter of the name (for example, press 7 for the letter P). Continue to press the
dial pad number to access other letters on the same key (for example, press 7 three
times for ‘Ron’). If there are multiple entries under the same letter, you can use
and
to scroll through the list, or continue to press the next letters of the
name to find a better match.
4. To dial the displayed number press
keys.
or just lift the handset or press any line
5. Press the Directory Key to cancel.
Sorting Entries and Quick Search Feature
You can sort multiple numbers according to preference and perform a quick-search
feature that allows you to enter the first letter that corresponds to a name in the
Directory to find specific line items. The phone displays the first name with this
letter.
Note: The quick-search feature in the Directory List works only when the
Directory is first accessed.
Managing the Directory List
From the Directory List in the IP Phone UI, you can perform the following:
• Add a new entry
• Edit an entry
• Delete an entry
• Save entries to the Directory List
- Save from the Display
- Save from the Caller List
- Save from the Redial List
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Adding/Editing Entries in the Directory List
You can store a maximum of 7 numbers associated with a unique name.
You can apply pre-defined labels to the entry which include, Office, Home,
Cell, and Pager, or create your own labels. The following table indicates the
maximum characters for each line and field in the Directory List.
Directory List Limitations
Maximum length of a line
255
characters
Maximum length of a name
16
characters
Maximum length of a label
14
characters
Maximum length of a URI
45
characters
Maximum number directory entries in the NVRAM
200
entries
The following examples illustrate the IP Phone UI screens you can use to add/edit
entries in the Directory List.
Name
|
Number
Line: 1
more
Save
Backspace
abc
Cancel
Screen 1
Label
Office |
more
Save
Backspace
abc
Label
Cancel
Screen 2
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Adding Names, Numbers, Labels
On Screen 1:
• You can add names using the abc softkey.
• You can add numbers (up to 7 numbers per name) using the numbers on the
phone’s keypad.
• Use the Backspace softkey when required.
• Use the Save softkey when you are finished adding the name and number(s).
• You can exit from Screen 1 at any time without saving by pressing the Cancel
softkey.
Note: Use the
keys to toggle between Screen 1 and Screen 2.
On Screen 2:
• You can add a label or URI using the abc softkey; Or you can populate the
"Label" field with a pre-defined label (Office, Home, Cell, Pager) by pressing
the Label softkey.
• Use the Backspace softkey when required.
• Use the Save softkey when you are finished adding the Label.
• You can exit from Screen 2 at any time without saving by pressing the Cancel
softkey.
Editing Names, Numbers, and Labels
On Screen 1, when the cursor is in the "Line" field, softkey 5 displays a Change
softkey. The following example illustrates a Directory entry for "Steve Smith", with a
phone number and an "Office" label. Since the cursor is in the "Line" field, the
Change softkey displays.
001
Steve Smith
Office
905-760-9999
Line: 1 |
Delete
Change
Quit
Dial
Add Number
The following example shows the same Directory entry without a label.
001
Steve Smith
905-760-9999
Line: 1 |
Delete
Change
Quit
Dial
Add Number
• You can use the Dial softkey to automatically dial the number in the Directory
entry.
• You can use the Add Number softkey to add additional numbers to the cur-
rent Directory entry (up to 7 numbers per name).
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• You can use the Delete softkey to delete a number or to delete multiple num-
• You can use the Change softkey to change a number or a name.
• You can use the Quit softkey to quit the editing of the current Directory entry.
Scrolling Multiple Screens Per Entry
If there are multiple numbers for an entry, the
and
keys display for you to
scroll multiple screens. The following examples show Screen 1 as Steve Smith’s
Office number, Screen 2 as Steve Smith’s Home number, and Screen 3 as Steve
Smith’s Cell number. The first scroll
indicates there are multiple number entries
for the name. The
screens. The
indicates you can scroll forward or backward between
indicates this is the last number entry for the name.
001
905-760-9999
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
001
Home
783-555-7676
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
001
Cell
783-444-5555
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
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Arranging Multiple Screens
You can use the Arrange softkey to move the number/label/line forward or backward
between screens for the specified name. If there is a label assigned to the entry, the
following screen displays after pressing the Arrange softkey.
Label: Cell
1. Office
2. Home
3. Cell
Save
Cancel
• Pressing the Save softkey in the above screen places the Cell label, the Cell
number, and line associated with the Cell number, into the one position. So the
first screen to display for the entry would be the Cell number screen. If no
label is assigned to the entry, the numbers would be arranged in the order you
specify.
The following example illustrates the new arrangement of Steve Smith’s number..
Note: The Office label moves to the second position and the Home label
moves to the last position.
001
Cell
783-444-5555
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
001
905-760-9999
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
001
Home
783-555-7676
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
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Saving Entries to the Directory List
You can save entries (names and numbers) from other sources to your Directory
using any of the following methods:
• Save from the Display
• Save from the Caller List
• Save from the Redial List
Saving from the Display
IP Phone UI
You can save the name and/or number displayed on your screen during a call to the
Directory List using the following procedure. Use the following illustration as a
reference.
Directory Key
Deleting Single and Multiple Numbers in an Entry
You use the Delete softkey to delete a single number or multiple numbers for an
entry. For a single number assigned to a name, pressing the Delete softkey displays
the following screen.
Delete?
Steve Smith
Cancel
Yes
• You can press Yes to delete the directory entry (name, number, label, and line)
from the Directory List.
• You can press Cancel to cancel the delete function.
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For multiple numbers assigned to a name, pressing the Delete softkey displays the
following screen.
Delete number
2272939
or delete all
Steve Smith
entries?
Entries
Cancel
Number
• You can press Entries to delete the directory entry (name, all numbers, labels,
and lines associated with the name) from the Directory List.
• You can press Number to delete only a specific number associated with a
name.
• You can press Cancel to cancel the delete function.
The 57i IP phone has a "Directory List" feature that allows you to store frequently
used numbers on the phone. You can also dial directly from a directory entry. You can
press the "Dir" key on the idle screen to access the Directory List.
From the Directory List in the IP Phone UI, you can add, delete, change, or move
entries as required. The following is an example of the Directory List Header screen
with 97 entries in the List.
Directory
97 items
Use
to view
Press 1st letter
DeleteList
Quit
Add New
Sorting Entries and Quick Search Feature
You can also sort multiple numbers according to preference and perform a quick-
search feature that allows you to enter the first letter that corresponds to a name in the
Directory to find specific line items. The phone displays the first name with this
letter. The quick-search feature in the Directory List works only when the Directory
is first accessed.
Note: The quick-search feature in the Directory List works only when the Directory is first
accessed.
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Adding to and Editing the Directory List
You can store a maximum of 7 numbers associated with a unique name. You can
apply pre-defined labels to the entry which include, Office, Home, Cell, and Pager, or
create your own labels. The following table indicates the maximum characters for
each line and field in the Directory List.
Directory List Limitations
Maximum length of a line
255
characters
Maximum length of a name
16
characters
Maximum length of a label
14
characters
Maximum length of a URI
45
characters
Maximum number directory entries in the NVRAM
200
entries
The following examples illustrate the IP Phone UI screens you can use to add/edit
entries in the Directory List.
Name
|
Number
Line: 1
more
Save
Backspace
abc
Cancel
Screen 1
Label
Office |
more
Save
Backspace
abc
Label
Cancel
Screen 2
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Adding Names, Numbers, Labels
On Screen 1:
• You can add names using the abc softkey.
• You can add numbers (up to 7 numbers per name) using the numbers on the
phone’s keypad.
• Use the Backspace softkey when required.
• Use the Save softkey when you are finished adding the name and number(s).
• You can exit from Screen 1 at any time without saving by pressing the Cancel
softkey.
Note: Use the
keys to toggle between Screen 1 and Screen 2.
On Screen 2:
• You can add a label or URI using the abc softkey; Or you can populate the
"Label" field with a pre-defined label (Office, Home, Cell, Pager) by pressing
the Label softkey.
• Use the Backspace softkey when required.
• Use the Save softkey when you are finished adding the Label.
• You can exit from Screen 2 at any time without saving by pressing the Cancel
softkey.
Editing Names, Numbers, and Labels
On Screen 1, when the cursor is in the "Line" field, softkey 5 displays a Change
softkey. The following example illustrates a Directory entry for "Steve Smith", with a
phone number and an "Office" label. Since the cursor is in the "Line" field, the
Change softkey displays.
001
Steve Smith
Office
905-760-9999
Line: 1 |
Delete
Change
Quit
Dial
Add Number
The following example shows the same Directory entry without a label.
001
Steve Smith
905-760-9999
Line: 1 |
Delete
Change
Quit
Dial
Add Number
• You can use the Dial softkey to automatically dial the number in the Directory
entry.
• You can use the Add Number softkey to add additional numbers to the cur-
rent Directory entry (up to 7 numbers per name).
• You can use the Delete softkey to delete a number or to delete multiple num-
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• You can use the Change softkey to change a number or a name.
• You can use the Quit softkey to quit the editing of the current Directory entry.
Scrolling Multiple Screens Per Entry
If there are multiple numbers for an entry, the
and
keys display for you to
scroll multiple screens. The following examples show Screen 1 as Steve Smith’s
Office number, Screen 2 as Steve Smith’s Home number, and Screen 3 as Steve
Smith’s Cell number. The first scroll
indicates there are multiple number entries
for the name. The
screens. The
indicates you can scroll forward or backward between
indicates this is the last number entry for the name.
001
905-760-9999
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
001
Home
783-555-7676
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
001
Cell
783-444-5555
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
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Arranging Multiple Screens
You can use the Arrange softkey to move the number/label/line forward or backward
between screens for the specified name. If there is a label assigned to the entry, the
following screen displays after pressing the Arrange softkey.
Label: Cell
1. Office
2. Home
3. Cell
Save
Cancel
• Pressing the Save softkey in the above screen places the Cell label, the Cell
number, and line associated with the Cell number, into the one position. So the
first screen to display for the entry would be the Cell number screen. If no
label is assigned to the entry, the numbers would be arranged in the order you
specify.
The following example illustrates the new arrangement of Steve Smith’s numbers.
Note: The Office label moves to the second position and the Home label moves to the last posi-
tion.
001
Cell
783-444-5555
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
001
905-760-9999
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
001
Home
783-555-7676
Line: 1 |
Delete
Change
Quit
Dial
Arrange
Add Number
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Deleting Single and Multiple Numbers in an Entry
You use the Delete softkey to delete a single number or multiple numbers for an
entry. For a single number assigned to a name, pressing the Delete softkey displays
the following screen.
Delete?
Steve Smith
Cancel
Yes
• You can press Yes to delete the directory entry (name, number, label, and line)
from the Directory List.
• You can press Cancel to cancel the delete function.
For multiple numbers assigned to a name, pressing the Delete softkey displays the
following screen.
Delete number
2272939
or delete all
Steve Smith
entries?
Entries
Cancel
Number
• You can press Entries to delete the directory entry (name, all numbers, labels,
and lines associated with the name) from the Directory List.
• You can press Number to delete only a specific number associated with a
name.
• You can press Cancel to cancel the delete function.
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Downloading the Directory List to Your PC
You can download the Directory List to your PC via the Aastra Web UI. The phone
stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. The following
is an example of a Directory List in a spreadsheet application.
The file displays the name, phone number, and line number for each Directory entry.
Note: Your System Administrator can populate your IP phone Directory List with server
directory files. Contact your System Administrator for more details.
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Downloading the Directory List to Your PC
You can download the Directory List to your PC via the Aastra Web UI. The phone
stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. The following
is an example of a Directory List in a spreadsheet application.
The file displays the name, phone number, and line number for each Directory entry.
Note: Your System Administrator can populate your IP phone Directory List with server
directory files. Contact your System Administrator for more details.
Download the Directory List
Use the following procedure to download the Directory List to your PC using the
Aastra Web UI.
Aastra Web UI
1. Click on Operation->Directory.
2. In the Directory List field, click on
.
A File Download message displays.
3. Click OK.
4. Enter the location on your computer where you want to download the Directory
List and click SAVE.
The directorylist.csv file downloads to your computer.
5. Use a spreadsheet application to open and view the Directory List.
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Accessing the Directory List
Use the following procedures to access the Directory List.
IP Phone UI
1. Press the Services key on the phone to display the Services menu, and select
"Directory List".
or
Press the Directory softkey (default key is key 2 on the Top Keys).
2. Use the
keys to scroll through the line items in the Directory List.
3. To dial a displayed entry from the Directory List, pick up the handset, press the
handsfree key, or press the Dial softkey.
4. To exit the Directory List, press the Quit softkey.
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Callers List
The Callers list is a stored log of your incoming calls. The 57i telephone stores
information on up to 200 incoming calls in the Callers list. Your telephone logs the
number and name (if available) of the caller, when they last called, and the number of
times they tried to reach you.
When the Callers list is full, the oldest call records are deleted to accommodate the
information of new callers.
If the telephone number of an incoming or outgoing call matches a number that you
have programmed with a name in a softkey or the Directory, the Callers list displays
the name and number.
The display shows you how many callers have been added to the list since you last
checked it.
Caller’s List Screen Display
Description
Display Item
Indicates you have returned the call from the Callers
list.
450-349-0438
N MAR 04 3:30pm 2x "N" indicates a new call.
When you’re not on the telephone and not in the
Callers list, the display shows you how many callers
have been added to the list since you last checked it.
XX New Callers
Indicates an unanswered call in the Callers list.
Indicates an answered call in the Callers list.
Indicates a Call Waiting call in the Callers list.
Indicates an incoming Call Waiting call.
John Burns
"2x" indicates this caller has called twice. The display
shows the date and time of the last call from that caller.
9054550055
Jun 8 2:41pm 2X
You can view, scroll, and delete line items in the Callers List from the IP phone UI.
You can also directly dial from a displayed line item in the Callers List.
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Accessing the Callers List
IP Phone UI
Use the following procedure to access the Callers List. Use the following illustration
as a reference.
Callers List
Key
Handsfree
Button
1. Press the Callers List key.
or
Press the Services key if your System Administrator has configured the Services
key to access the Callers List.
2. Use the
keys to scroll through the line items in the Callers List.
Note: To the left of a line item, a b icon displays with the handset ON or OFF
the receiver. The ON receiver indicates the call came in as a missed call.
The OFF receiver indicates the call came in and was answered.
3. To delete all entries in the Callers list, press the Delete softkey at the "Callers List"
header.
To delete a line item from the Callers List, select the line item you want to delete
and press the Delete softkey.
4. To cancel a delete function, press the
or the
Scroll keys.
5. To save a line item to a softkey for speeddialing, press the Save softkey and enter
the line number at the "Save to?" prompt that is already configured for speeddial-
ing at a softkey.
6. To dial a displayed entry from the Callers List, pick up the handset, press the
handsfree button, or press a line key.
7. To exit the Callers List, press the Callers List key.
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Editing Entries in the Callers List
Important: The Caller List does not save changes. Editing in the Callers List is
generally used if you plan to call the number and need to add a prefix.
In the Callers List, if a dial pad key is pressed when a number and/or a name is
displayed, the cursor automatically adds the digit at the left side of the number to
enable the entry of the prefix.
Jun 8 2:55pm
N
007 John Burn
9054550055
IP Phone UI
Use the following procedure to edit the Callers List. Use the following illustration as
a reference.
Callers List
Key
Handsfree
Button
1. Press the Callers List Key.
2. Press
recent call, or
to find the entry you want to edit. Press
to see the oldest call on your list.
to view the most
3. Press any key on the dial pad to begin editing.
4. To move the cursor one digit to the right, press
. To erase one digit to the left
of the cursor, press
.
5. To dial the displayed number press
, or just lift the handset, or press any
line keys.
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Deleting Entries from the Callers List
You can delete individual items from the Callers List, or you can delete all items in
the Callers List..
IP Phone UI
Use the following procedure to delete an individual item from the Callers List. Use
the following illustration as a reference.
Callers List
Key
Handsfree
Button
1. Press the Callers List Key.
2. Use
keys to find the item you want to delete.
3. Press the Delete softkey.
4. Press the Delete softkey again at the prompt to erase the item.
IP Phone UI
Use the following procedure to delete all items from the Callers List.
1. Press the Callers List Key.
2. Press the Delete softkey.
3. Press the Delete softkey again at the prompt to erase all items.
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Downloading the Callers List to Your PC
You can download the Callers List to your PC for viewing using the Aastra Web UI.
When you download the Callers List, the phone stores the callerlist.csv file to your
computer in comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. The following
is an example of a Callers List in a spreadsheet application. This file displays the
name, phone number, and the line that the call came in on.
Download the Callers List
Use the following procedure to download the Callers List to your PC using the Aastra
Web UI.
Aastra Web UI
1. Click on Operation->Directory.
2. In the Callers List field, click on
.
A File Download message displays.
3. Click OK.
4. Enter the location on your computer where you want to download the Callers List
and click SAVE.
The callerslist.csv file downloads to your computer.
5. Use a spreadsheet application to open and view the Callers List.
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Call Forwarding
The call forwarding feature on the IP phone allows incoming calls to be forwarded to
another destination. The phone sends the SIP message to the SIP proxy, which then
forwards the call to the assigned destination.
Call forwarding is disabled by default. You can enable call forwarding on a global
basis or on an individual line-basis, for each line. If you have configured call
forwarding on an individual line, then the settings for this line are used; otherwise,
the phone-wide call forward settings are used.
You can enable call forwarding on all phones (global settings) or on specific lines
(local settings) of a single phone. For local settings, you can set call forwarding on up
to 9 individual lines.
For global and local call forwarding, you can set the following:
• Call forward mode
• Destination number
• Number of rings before forwarding the call (from 1 to 9 rings)
The following are the call forward modes you can set:
Call
ForwardMode
Description
Off
Disables call forward
(Aastra Web UI only)
All
Phone forwards all incoming calls
immediately to the specified
destination.
Busy
Phone forwards incoming calls if the
line is already in use.
No Answer
Phone forwards the call if it is not
answered in the specified number of
rings
Busy No Answer
Phone forwards the call if either the
line is already in use or the call is not
answered in the specified number of
rings.
Note: You can set the global call forward settings using the IP phone UI or the
Aastra Web UI. However, you must use the Aastra Web UI to set the per-
line call forward settings. The per-line settings override the settings for
global call forwarding.
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Setting Call Forwarding
Use the following procedure to set global call forwarding.
For Global Call Forward Settings
IP Phone UI
1. Press
on the phone to enter the Options List.
2. Select Call Forward and press Select.
3. Enter the "Call Forward" number destination for which you want your incoming
calls to be forwarded.
Note: If you leave the "Number" field blank, call forwarding is disabled.
4. Select a "Call Mode" that you want to set on your phone using the Change
softkey.
5. Enter the "Number of Rings" you want to set before the call is
forwarded. Valid values are 1 to 9.
Note: "Number of Rings" field applies to No Answer and Busy No Answer
modes only.
6. Press Done to save the settings.
The following example shows the idle screen on the IP Phone with Call Forwarding
set to "No Answer" mode.
John Smith
L1
CFWD NoAnswer
Sat Jan 1 01:04
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Aastra Web UI
1. Click on Basic Settings->Call Forward.
For Global Call Forward Settings:
2. In the "Mode" field, select the mode you want to set on your phone.
Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF
and remove the phone number in the "Number" field.
3. In the "Number" field, enter the call forward number for which you want your
calls to be call forwarded.
4. In the "Number of Rings" field, enter the number of rings you want to set before
the call is forwarded. Valid values are 1 to 9.
5. Click
to save the Call Forward settings. The changes are dynamic and
are immediately applied to the phone.
For Per-Line Call Forward Settings:
1. Select a line to set Call Forwarding on.
2. In the "Mode" field, select the mode you want to set on this line.
Notes:
1. To disable call forwarding in the Aastra Web UI, set the mode to OFF
and remove the phone number in the "Forward Number" field.
2. To force a line to use the global settings, set the "Mode" field to
Global.
3. In the "Forward Number" field, enter the call forward number for which you
want your calls on this line to be call forwarded.
4. In the "Number of Rings" field, select the number of rings on the line before the
call is forwarded. Valid values are 1 to 9.
5. Click
to save the Call Forward settings. The changes are dynamic and
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are immediately applied to the phone.
The following example shows the idle screen on the IP Phone with Call Forwarding
set to "No Answer" mode.
John Smith
L1
CFWD NoAnswer
Sat Jan 1 01:04
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Missed Calls Indicator
The IP phone has a "missed calls" indicator that increments the number of missed
calls to the phone. This feature is accessible from the IP phone UI only.
The number of calls that have not been answered increment on the phone’s idle
screen as "<number> New Calls". As the number of unanswered calls increment,
the phone numbers associated with the calls are stored in the Callers List. The user
can access the Callers List and clear the call from the list. Once the user accesses the
Callers List, the "<number> New Calls" on the idle screen is cleared.
Accessing and Clearing Missed Calls.
IP Phone UI
Use the following procedure to access and clear missed calls from the Callers List.
Once you display the Callers List, the "<number> New Calls" indicator clears. Use
the following illustration as a reference.
Services
Key
Callers List
Key
.
1. Press Callers List key on the phone.
or
Press the Services key and select Callers List from the menu.
2. Use the
keys to scroll through the line items in the Callers List to find
the line items that have the b icon with the receiver ON. These are the missed
calls to the phone.
3. To clear a line item from the Callers List, select the line item you want to delete
and press the Clear softkey.
The line item is deleted from the Callers List.
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Voicemail
The Voicemail feature on the 57i IP phone allows you to use a line, configured with a
phone number for dialing out, to connect to a voicemail server.
For each assigned Voicemail number, there can be a minimum of 0 or a maximum of
1 Voicemail access phone number.
The Voicemail list displays a list of phone numbers assigned to the 57i that have
registered voicemail accounts associated with them.
Note: The Voicemail list does not display the voicemail access number.
The phone displays up to 99 voicemails for an account even if the number of
voicemails exceeds the limit.
Registered account numbers/URIs that exceed the length of the screen, either with or
without the voicemail icon and the message count, are truncated with an ellipse
character at the end of the number/URI string.
The end of the Voicemail list displays the number of new voicemail messages (if any
exist).
Contact your System Administrator for lines configured for Voicemail.
Using Voicemail
IP Phone UI
1. Press the Services key on the phone.
2. Select "Voicemail".
3. Use the
keys to scroll through the line items in the Voicemail list.
handsfree key, Scroll
4. When you have selected a line item, press the
Right key, or press a line softkey to make an outgoing call using the voicemail
access phone number associated with the line for which the voicemail account is
registered.
From a selected item in the Voicemail list, you can also lift the handset (go off-
hook) to make an outgoing call using the voicemail access phone number.
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Additional Features
This section describes additional features you can use on the 57i phone.
Star Codes
All of the main call handling and extension management features for your system can
be set up as speed dials on softkeys on your phone. Contact your System
Administrator for more information about available star code functions in your
network.
If these have not been set up, you can dial any star code commands on the 57i phone
the same way you would on a regular telephone.
Suppressing DTMF Playback
A feature on the IP phones allows you to enable or disable the suppression of DTMF
playback when a number is dialed from the softkeys.
When suppression of DTMF playback is disabled, and you press a softkey, the IP
phone dials the stored number and displays each digit as dialed in the LCD window.
When the suppression of DTMF playback is enabled, the IP phone dials the stored
number and displays the entire number immediately in the LCD window, allowing
the call to be dialed faster.
DTMF playback suppression is disabled by default. Suppressing DTMF playback
can be configured using the Aastra Web UI.
Configuring Suppression of DTMF Playback
Aastra Web UI
Use the following procedure to configure suppression of DTMF playback.
Note: "Suppress DTMF Playback" is disabled by default.
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1. Click on Basic Settings->Preferences.
2. Go to the "General" section.
3. Enable the "Suppress DTMF Playback" field by checking the check box. (Dis-
able this field by unchecking the box). Default is disabled.
4. Click
to save your settings.
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Display DTMF Digits
A feature on the 57i phone allows users to enable or disable DTMF (dual-tone multi-
frequency) digits to display to the IP phone when using the keypad to dial, or when
dialing from a softkey.
DTMF is the signal sent from the phone to the network that you generate when you
press the phone’s touch keys. This is also known as “touchtone” dialing. Each key
you press on your phone generates two tones of specific frequencies. One tone is
generated from a high-frequency group of tones and the other from a low frequency
group.
If you enable the Display DTMF Digits parameter, the digits you are dialing from the
keypad or from a softkey display to the IP phone’s LCD display. This parameter is
disabled by default (no digits display when dialing).
You can enable the "Display DTMF Digits" parameter using the Aastra Web UI.
Configuring Display of DTMF Digits
Aastra Web UI
Use the following procedure to configure the display of DTMF digits on the IP
phone.
Note: "Display DTMF Digits" is disabled by default.
1. Click on Basic Settings->Preferences->General.
2. Enable the "Display DTMF Digits" field by checking the check box.
Disable this field by unchecking the box). Default is disabled.
3. Click
to save your settings.
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Enable/Disable Call Waiting
The call waiting feature notifies the user on an active call, of a new incoming call.
You can disable the call waiting feature, so that the new incoming call is
automatically rejected by the phone with a busy message.
If you disable call waiting on the phone, and the user is on a call, any further
incoming calls receive busy unless “Call Forward Busy” or “Call Forward No
Answer and Busy” is configured on the phone (for information on
configured. The phone can only:
• transfer the currently active call
or
• accept transferred calls if there is no active calls.
If call waiting is disabled:
• intercom calls are treated as regular incoming calls and are rejected.
• pre-dialing with live dial pad disabled still accepts incoming calls.
• the “Incoming Call Interrupts Dialing” parameter is ignored because the
incoming call is automatically rejected (for information on "Incoming Call
• the Missed Calls List does not get updated with details of calls.
• the Blind Transfer feature on the phone may not work if two calls are made to
the phone at one time.
You can disable call waiting using the configuration files or the Aastra Web UI.
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Enabling/Disabling Call Waiting
Aastra Web UI
Use the following procedure to enable or disable Call Waiting on the IP phone.
Note: "Call Waiting" is enabled by default.
1. Click on Basic Settings->Preferences->General.
2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by
unchecking the check box.
3. Click
to save your settings.
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Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an
active call and a new call comes into the phone.
You can configure this feature using the Aastra Web UI.
Configuring Call Waiting Tone
Aastra Web UI
Use the following procedures to configure a call waiting tone on the IP phone.
Note: "Play Call Waiting Tone" is enabled by default.
1. Click on Basic Settings->Preferences->General.
2. A call waiting tone is enabled by default. If required, disable the "Play Call Wait-
ing Tone" field by unchecking the check box.
3. Click
to save your settings.
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Stuttered Dial Tone
You can enable or disable the playing of a stuttered dial tone when there is a message
waiting on the IP phone.
You can configure this feature using the Aastra Web UI.
Configuring Stuttered Dial Tone
Aastra Web UI
Use the following procedures to configure stuttered dial tone on the IP phone.
Note: "Stuttered Dial Tone" is enabled by default.
1. Click on Basic Settings->Preferences->General.
2. Stuttered dial tone is enabled by default. If required, disable the "Stuttered Dial
Tone" field by unchecking the check box.
3. Click
to save your settings.
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XML Beep Support
Using the Aastra Web UI, you can enable or disable a beep to be audible when the
phone receives an XML application using the "XML Beep Support" field at the path
Basic Settings->Preferences->General. If you disable this feature, then no beep is
heard when the XML application arrives to the phone.
If your System Administrator has set a value for this feature in a custom XML
application or in the configuration files, the value you set in the Aastra Web UI
overrides the Administrator’s setting. Setting and saving the value in the Aastra Web
UI applies to the phone immediately.
Configuring XML Beep Support
Aastra Web UI
Use the following procedures to configure an XML beep on the IP phone.
Note: "XML Beep Support" is enabled by default.
1. Click on Basic Settings->Preferences->General.
2. "XML Beep Support" is enabled by default. If required, disable the "XML Beep
Support" field by unchecking the check box.
3. Click
to save your settings.
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Status Scroll Delay
Using the Aastra Web UI, you can specify a scroll delay option that allows you to set
the time delay, in seconds, between the scrolling of each status message on the phone.
You can specify this setting in the "Status Scroll Delay (seconds)" field at the path
Basic Settings->Preferences->General. The default time is 5 seconds for each
message to display before scrolling to the next message. You can increase or decrease
this time as required. Setting and saving the value in the Aastra Web UI applies to the
phone immediately.
Configuring Status Scroll Delay
Aastra Web UI
Use the following procedures to specify a status scroll delay on the IP phone.
1. Click on Basic Settings->Preferences->General.
2. Enter a value in the "Status Scroll Delay (seconds)" field. Valid values are: 1 to
25 seconds. Default is 5 seconds.
3. Click
to save your settings.
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Incoming Call Interrupts Dialing
If you are dialing a call on your phone and another call comes in while you are
dialing, you can allow the incoming call to interrupt dialing by enabling a parameter
called "Incoming Call Interrupts Dialing". You can enable or disable this
parameter in the Aastra Web UI at the path Basic Settings->Preferences->General.
When you enable this field in the Aastra Web UI, an incoming call automatically
interrupts the outgoing call during dialing and allows the phone to ring for you to
answer the incoming call.
When you disable this parameter, which is the default, the phone does not interrupt
the outgoing call during dialing and instead rings the incoming call on another free
line (or sends busy signal if all remaining lines are busy). You have a choice to ignore
the incoming call, or answer the incoming call on another line, via the Ignore and
Answer softkeys that display. If you choose to answer the incoming call, you can
answer the call, finish the call, and then hang up. You can still go back to the original
outgoing call and finish dialing out.
Note: If you disable this field, and the phone receives an incoming call while
you are dialing an outgoing call, you can pick up the call and perform
transfer or conference as required.
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Configuring "Incoming Call Interrupts Dialing"
Aastra Web UI
Use the following procedures to configure "Incoming Call Interrupts Dialing" on
the IP Phone.
Note: "Incoming Call Interrupts Dialing" is disabled by default.
1. Click on Basic Settings->Preferences->General.
2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box.
Disable this field by unchecking the box). Default is disabled.
3. Click
to save your settings.
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Goodbye Key Cancels Incoming Calls
The 57i has a feature that allows you to configure the Goodbye key to drop a second
incoming call or ignore incoming calls presented to the phone when you are on an
active call. The parameter is called "Goodbye Key Cancels Incoming Call" and is
configurable via the Aastra Web UI.
If you enable this parameter, which is the default, pressing the Goodbye key rejects
calls coming into the phone while you are on an active call. When you disable this
parameter, pressing the Goodbye key hangs up the active call.
If you disable this feature, and the phone receives another call when an active call is
already present., the phone displays a softkey 1 as “Answer” and softkey 2 as
“Ignore”.
Configuring Goodbye Key to Cancel Incoming Calls
Aastra Web UI
Use the following procedure to configure the Goodbye key to cancel incoming calls
on the IP phone.
Note: "Goodbye Key Cancels Incoming Call" is enabled by default.
1. Click on Basic Settings->Preferences->General.
2. The "Goodbye Key Cancels Incoming Call" field is enabled by default. If
required, disable this field by unchecking the check box.
3. Click
to save your settings.
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Using the Goodbye Key to Cancel Incoming Calls Feature
IP Phone UI
IF
THEN
"Goodbye Key Cancels Incoming Call" press the Goodbye key to reject the
is enabled AND a second call comes in
second incoming call.
while you are on an active call,
"Goodbye Key Cancels Incoming Call" press the Goodbye key to hang up on
is disabled AND a second call comes in the active call so you can answer the
while you are on an active call,
second incoming call.
"Goodbye Key Cancels Incoming Call" press the "Ignore" softkey to ignore the
is disabled AND a second call comes in second incoming call and remain on the
while you are on an active call,
active call
OR
press the "Answer" softkey to answer
the second incoming call.
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UPnP Mapping Lines (for remote phones)
Universal Plug and Play (UPnP) is a standard that uses Internet protocols to enable
devices to be plugged into a network and automatically know about each other. With
UPnP, when a user plugs a device into the network, the device configures itself,
acquires a TCP IP address, and uses a discovery protocol based on the Internet's
HTTP or HTTPS URL to announce its presence on the network to other devices.
This method of device discovery on a network is called “Universal Plug and Play” or
UPnP. If you enable UPnP, and the phone is discovered on the network, port
mappings are set up between the phone and the Internet Gateway Device (IGD) in
your network. The phone controls the opening, closing, and polling of ports on the
IGD. HTTP and SIP use a single port each. RTP/RTCP uses a range of ports.
You can enable the UPnP mappings to specific lines on your phone. You set this
configuration using the Aastra Web UI at Basic Settings->Preferences->UPnP
Mapping Lines.
Note: UPnP must be enabled on your remote phone before you can configure
the UPnP mapping lines. Contact your System Administrator for more
information.
Configuring UPnP Mapping Lines
Aastra Web UI
Use the following procedure to configure the UPnP mapping lines on the IP phone.
1. Click on Basic Settings->Preferences->General.
2. The "UPnP Mapping Lines" field is set to 0 by default. If required, change the
setting to a specific line by selecting a line from the list. Valid values are 0 through
10. The line you select is the line that your remote phone uses to perform Univer-
sal Plug and Play on the network you are connecting to.
3. Click
to save your settings.
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Message Waiting Indicator
You can configure the Message Waiting Indicator (MWI) to illuminate for a specific
line or for all lines. For example, if you configure the MWI LED on line 3 only, the
LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED
for all lines, the LED illuminates if a voice mail is pending on any line on the phone
(lines 1 through 9).
You configure the MWI indicator using the Aastra Web UI.
Configuring Message Waiting Indicator
Aastra Web UI
Use the following procedure to configure the message waiting indicator on a specific
line or on all lines on the IP phone.
Note: "Message Waiting Indicator Line" parameter is set to ALL lines by
default.
1. Click on Basic Settings->Preferences->General.
2. The "Message Waiting Indicator Line" field is set to ALL lines by default. If
required, change the setting to a specific line by selecting a line from the list. Valid
values are All and lines 1 through 9.
3. Click
to save your settings.
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Incoming Intercom Call Features
Incoming Intercom
By default, the IP phone allows incoming intercom calls to be automatically
answered without having to set up an Icom key on your phone. The phone
automatically plays a warning tone when it receives an incoming intercom call. It
also mutes the microphone. If the intercom call comes into the phone while an active
call is already present, the phone puts the active call on hold and answers the
intercom call.
You can change the behavior of how the phone handles incoming intercom calls by
enabling/disabling specific parameters using the Aastra Web UI. The following table
describes these features.
Incoming Intercom
Features in
Aastra Web UI
Description
Microphone Mute
Allows you to enable or disable the microphone on the
IP phone for Intercom calls made by the originating
caller.
Auto Answer
Allows you to enable or disable the IP phone to
automatically answer an Intercom call. If auto-answer is
enabled on the IP phone, the phone plays a tone (if
"Play Warning Tone" is enabled) to alert the user
before answering the intercom call. If auto-answer is
disabled, the phone rejects the incoming intercom call
and sends a busy signal to the caller.
Note: Your Administrator can set a time period delay before
the phone automatically answers. Contact your System
Administrator for more information.
Play Warning Tone
Allow Barge In
Allows you to enable or disable a warning tone to play
when the phone receives an incoming intercom call on
an active line.
Allows you to enable or disable how the phone handles
incoming intercom calls while the phone is on an active
call.
Microphone Mute
You can mute or unmute the microphone on the IP phone for intercom calls made by
the originating caller. If you want to mute the intercom call, you enable this feature. If
you want to unmute (or hear the intercom call), you disable this feature.
"Microphone Mute" is enabled by default.
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Auto-Answer/Play Warning Tone
The auto-answer feature on the IP phone allows you to enable or disable automatic
answering for an Intercom call. If “Auto-Answer” is enabled, the phone
automatically answers an incoming intercom call. If “Play Warning Tone” is also
enabled, the phone plays a tone to alert you before answering the intercom call. If
“Auto-Answer” is disabled, the phone rejects the incoming intercom call and sends a
busy signal to the caller.
"Auto-Answer" and "Play Warning Tone" are enabled by default.
Note: Your Administrator can set a time period delay before the phone auto-
matically answers. Contact your System Administrator for more infor-
mation.
Allow Barge In
You can configure whether or not the IP phone allows an incoming intercom call to
interrupt an active call. The “Allow Barge In” parameter controls this feature. When
you enable the this parameter, which is the default value, an incoming intercom call
takes precedence over any active call, by placing the active call on hold and
automatically answering the intercom call. When you disable this parameter, and
there is an active call, the phone treats an incoming intercom call like a normal call
and plays the call warning tone. "Allow Barge In" is enabled by default.
Configuring Incoming Intercom Settings
Aastra Web UI
Use the following procedure to configure incoming intercom call settings on the IP
phone.
1. Click on Basic Settings->Preferences->Incoming Intercom Settings.
2. The "Auto-Answer" field is enabled by default. The automatic answering feature
is turned on for the IP phone for answering Intercom calls. To disable this field,
uncheck the box.
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Note: If the Auto-Answer field is not checked (disabled), the phone rejects the
incoming intercom call and sends a busy signal to the caller.
3. The "Microphone Mute" field is enabled by default. The microphone is muted on
the IP phone for Intercom calls made by the originating caller. To disable this
field, uncheck the box.
4. The "Play Warning Tone" field is enabled by default. If “Auto-Answer” is
enabled, the phone plays a warning tone when it receives in incoming intercom
call. To disable this field, uncheck the box.
5. The "Allow Barge In" field is enabled by default. If “Allow Barge In” is enabled,
the phone puts an active call on hold and answers the incoming Intercom call. To
disable this field, uncheck the box.
6. Click
to save your settings.
Using Redial Key for “Last Number Redial”
The IP phone has an enhanced redial user interface that allows a user to quickly redial
the last number that was dialed out from the phone. You can:
• Press the REDIAL button twice to redial the last number dialed.
• Press the REDIAL button once, scroll the list of numbers, then press the
REDIAL button again to dial the number that displays on the screen.
The “last number redial” feature for the Redial key is static and is not configurable.
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Available Features Enabled by Administrators
There are features on your IP Phone that you can use ONLY if an Administrator has
enabled them on your phone. Those features are described in this section. Contact
your System Administrator for more information.
Outgoing Intercom Calls
If your System Administrator configures the outgoing intercom feature on your
phone, pressing the Icom button allows your phone to find an available line and place
an intercom call to a recipient. To use this feature, you must configure an intercom
key on your phone. For more information about configuring and using an Icom key,
Missed Call Summary Subscription
A feature on the IP phones allows missed calls that have been redirected by the
server, to be incremented in the missed calls indicator on the phone it was initially
directed to. This feature is called the Missed Call Summary Subscription and can
be configured by your System Administrator. For this feature to work, you must
configure voicemail on the phone that the call was initially directed to.
For example, phones A, B, and C are connected to the server. Your Administrator
configures the server to direct calls coming into phone B (which has voicemail
configured) to be forwarded to phone C. When phone A calls phone B, the server
forwards the call to phone C. With the Missed Call Summary Subscription enabled,
phone B receives notification from the server that the call was forwarded and the
missed calls indicator is incremented on phone B. See the illustration below.
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Note: Your System Administrator can configure the Missed Call Summary
Subscription feature on a global or per-line basis.
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Customizable Callers List Key and Services Key
The 55i IP Phone currently has a Callers List key and a Services key. Your System
Administrator can specify an XML URI that creates a custom Callers List and
Services application for your phone. When you press the Callers List key or the
Services key, the phone accesses a custom XML URI Callers List, or a custom XML
URI Service. These services replace the standard functions of the Callers List key
and Services key. Contact your System Administrator for more information.
Autodial (Hotline and Warmline)
Your System Administrator can configure an autodial feature on your phone. If
autodial is enabled, the phone automatically dials a preconfigured number whenever
it is off-hook. Depending on the configuration specified by your Administrator, the
Autodial functions as either a “hotline”, or as a “warmline,” as follows:
• Hotline: The IP phone immediately dials a preconfigured number when you
lift the handset.
• Warmline: The IP phone waits for a specified amount of time after you lift the
handset before dialing a preconfigured number. If you do not dial a number
within the time allotted, then the IP phone begins to dial the number.
The Autodial feature is available on a global or per-line basis. Contact your System
Administrator for more information.
Notes:
1. Any speeddial numbers that you configure on your IP phone are not
affected by autodial settings.
2. If Autodial is configured on your phone, any lines that function as hotlines
do not accept conference calls, transferred calls, and/or intercom calls.
Centralized Conferencing
The 57i supports centralized conferencing for Sylantro and Broadsoft servers. This
feature provides centralized conferencing on the SIP server (versus localized, on the
phone). Your System Administrator must enable this feature on your phone before
you can use centralized conferencing.
Centralized Conferencing allows you to perform the following:
• Conference two active calls together into a conference call.
• When on an active conference call, invite another party into the call.
• Create simultaneous conference calls on the same IP phone (Sylantro servers
only). For example, a user at extension 2005 could create two conferences,
and put one conference on hold while conversing with the other party:
- Line 1: conference together extensions 2005, 2010, and 2020.
- Line 2: conference together extensions 2005, 2011 and 2021.
• Disconnect from an active conference call while allowing the other callers to
remain connected.
• Add unlimited number of users to a conference (dependent on the limitations
of the server).
• Join two active calls together into a conference.
• Join incoming or outgoing active calls to any existing conference.
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Reference
For more information about using Centralized Conferencing, see "Centralized
Answer and Ignore Softkeys for XML Applications
If you are accessing XML applications on your phone and a call comes in, your
System Administrator can create "Answer" and "Ignore" keys that you can use to
either answer the incoming call, or ignore it..
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When the 3 Ignore Answer 4 line displays, you can press the Right Arrow key
(Answer) to answer the incoming call without disturbing the current XML
application. When you answer the call, the 3 Ignore Answer 4 line disappears from
the LCD. Pressing the Left Arrow key (Ignore) ignores the incoming call without
disturbing the current XML application. Contact your System Administrator for more
information.
XML Softkey for Special Characters in XML Applications
When using XML applications that require you to enter information such as email
addresses, that require special symbols (for example, the "@" symbol), your System
Administrator can create an XML softkey to access these symbols. Pressing the
symbol key in an XML application can display a single symbol or a list of symbols
from which you can choose the symbol you need. Contact your System
Administrator for more information.
“Hold” Feature Enhancement (for Broadsoft Servers)
The Hold feature allows you to put an active call on “hold,” then retrieve the call
later. This enhancement is intended for IP phones operating with servers that support
RFC3264 (for example, Broadsoft). If a server does not support RFC3264, then the
IP phones do not use RFC3264 functionality.
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Model 536M and 560M Expansion Modules
The 57i IP Phone offers optional 536M and 560M Expansion Modules that attach to
the right side of the phone to provide additional softkeys.
Model 536M
The 536M provides 18 softkeys in each column (totaling 36 keys) on the keypad.
Each key provides an LED for indicating call status. The 536M provides a paper
label for convenient key labeling.
Model 560M
The 560M provides 10 softkeys in each column (totaling 20 keys) on the keypad. The
560M also provides 3 keys at the bottom left of the unit. These keys represent "Page
1", "Page 2", and "Page 3" of the LCD display. The 560M has 20 keys available on
each page (totaling 60 softkeys). Each key provides an LED for indicating call status.
The 560M provides an LCD for displaying key labels.
The softkeys support the following features:
• Busy Lamp Fields (BLFs) (maximum of 50)
• Speedial
• Shared Call Appearance
• Phone Lock
You can configure the softkeys using the Aastra Web UI.
Reference
For more information about configuring the expansion module softkeys with these
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Using the Expansion Modules
536M Expansion Module
After configuring the softkeys on the 536M Expansion Module, you can record the
name of the softkey on the paper labels provided with the Expansion Module. Press
the softkey you want to use when applicable.
Softkeys
Lock Phone
BLF Key
Office (speeddial)
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560M Expansion Module
The 560M Expansion Module screen displays softkeys in column format. The
function keys on the bottom left of the Module allow you to display 3 full screens of
softkeys. Each screen consists of 2 columns with the following default headings on
each page:
Page 1"List 1" and "List 2"
Page 2"List 3" and "List 4"
Page 3"List 5" and "List 6".
List 1
Lock/Unlock
List 2
Softkeys
BLF 200
Home (speeddial)
(Press for page 1)
(Press for page 2)
(Press for page 3)
Function Keys
Page 1 Screen
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List 5
List 6
List 3
List 4
Page 2 Screen
Page 3 Screen
To use the 560M, press the function key for the page you want to display to the LCD
(page 1, page2, or page 3), and press the applicable softkey.
Note: Your System Administrator can customize the headings on each 560M
Expansion Module screen. Contact your System Administrator for more
information.
References
For more information about installing 536M and 560M modules on your phone, see
the Aastra 57i IP Phone Installation Guide.
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Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide
inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE
(Power over Ethernet) inline power supply, to provide power over Ethernet locally to
your phone. See the section “Connecting to the Network and to Power” in the
Aastra 57i Installation Guide for details
Why is my speakerphone not working?
If you press the
tone through the speaker phone, the Set Audio option in the phone’s Options list has
been set up for headset use. Press a second time and if the light goes out, the
button and the speaker light flashes and you do not hear dial
phone has been set up to be used only with a headset or handset. If the light stays on
steady and you hear dial tone, the phone has been set up so that you can alternate
between the speakerphone and the headset by pressing
. See the section
Audio option.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For
installation instructions, please refer to the “Installation and Setup” section in the
Aastra 57i Installation Guide provided with your phone.
Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust
the ringer volume setting, press the volume button when the phone is on-hook and
idle. For more information, refer to the “Adjusting Volume” section in the
Aastra 57i Installation Guide provided with your phone.
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide “Visual” Message Waiting
service for this function to work. Check with your System Administrator for more
information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and
handset. See the section “Connecting a Handset or Headset” in the
Aastra 57i Installation Guide for information.
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What are services, and how do I use them?
Services on the IP phone include:
• XML Applications
• Callers List
• Directory List
• Voicemail
options available under "Services".
How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in this guide
in the section, "Finding Your Phone’s IP Address" on page 24.
Why does my phone display the “No Service” message?
The phone displays the “No Service” message if the SIP settings have not been set up
correctly.
Contact your System Administrator for more information.
How do I change my user password?
You can change the user password from the IP phone UI or the Aastra Web UI.
IP Phone UI
1. Press
on the phone to enter the Options List.
2. Select User Password and press
..
3. Enter the current user password and press
4. Enter the new user password and press
5. Re-enter the new user password and press
..
..
.
A message, "Password Changed" displays on the screen.
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Aastra Web UI
1. Click on Operation->User Password.
2. In the "Current Password" field, enter the current user password.
Note: By default, the user name is “user” (all lowercase) and the password
field is left blank. If you have forgotten your password, contact your
System Administrator for assistance.
3. In the "New Password" field, enter the new user password.
4. In the "Password Confirm" field, enter the new user password again.
5. Click
to save your changes.
Why does my phone display "Bad Encrypted Config"?
The IP phone displays "Bad Encrypted Config" because encrypted configuration files
are enabled but the decryption process has failed.
Report this error to your System Administrator.
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How do I restart the IP phone?
IP Phone UI
1. Press the
2. Use the
button on the phone to enter the Option List.
key to scroll down the list of options to Phone Status and press the
key to select.
3. Press the
4. Press the
key to scroll to the Restart Phone option.
key to confirm and restart the phone. If you do not wish to restart
your phone, press the
key to cancel.
Note: Your phone is out of service temporarily during the restart and down-
loading process.
Aastra Web UI
1. Click on Operation->Reset.
2. Click
.
3. Click OK at the confirmation prompt.
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How do I lock my phone?
You can lock your phone to prevent the phone from being used or configured. You
can lock the phone using any of the following:
• At the path Options->Phone Lock on the IP Phone UI.
• At the path Operations->Phone Lock on the Aastra Web UI.
• At a configured key on the phone. For more information about configuring a
Use the following procedures to lock an IP phone and prevent it from being used or
configured.
IP Phone UI
Lock the Phone
1. Press
on the phone to enter the Options List.
2. Select Phone Lock and press
.
3. Press
4. Press
to set the phone to lock.
on the phone.
The following message displays:
"Phone is locked".
Unlock the Phone
1. Press
on the phone to enter the Options List.
2. Enter your user password and press
.
The phone unlocks.
Aastra Web UI
1. Click on Operation->Phone Lock.
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Lock the Phone
2. In the "Lock the Phone?" field, click
.
The phone locks dynamically and displays the following message:
"Phone is locked".
Unlock the Phone
3. Click on Operation->Phone Lock.
4. In the "Unlock the Phone?" field, click
.
The phone unlocks dynamically and displays the following message:
"Phone is unlocked".
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Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year
period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom
shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no
charge, if returned within the warranty period.
If replacement parts are used in making repairs, these parts may be refurbished, or may contain
refurbished materials. If it is necessary to replace the telephone set, it may be replaced with a
refurbished telephone of the same design and color. If it should become necessary to repair or
replace a defective or malfunctioning telephone set under this warranty, the provisions of this
warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90)
days from the date of pick up, or the date of shipment to you, of the repaired or replacement set,
or until the end of the original warranty period, whichever is later. Proof of the original
purchase date is to be provided with all telephone sets returned for warranty repairs.
Exclusions
Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any
particular telephone company. This warranty does not extend to damage to products resulting
from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or
natural causes such as storms or floods, after the telephone is in your possession.
Aastra Telecom shall not be liable for any incidental or consequential damages, including, but
not limited to, loss, damage or expense directly or indirectly arising from the customers use of
or inability to use this telephone, either separately or in combination with other equipment.
This paragraph, however, shall not apply to consequential damages for injury to the person in
the case of telephones used or bought for use primarily for personal, family or household
purposes.
This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to
breach of warranty, and the warranties set forth or limited herein are the sole warranties and are
in lieu of all other warranties, expressed or implied, including warranties or fitness for
particular purpose and merchantability.
Warranty Repair Services
Should the set fail during the warranty period;
In North America, please call 1-800-574-1611 for further information.
Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this telephone for
warranty service, you must present proof of purchase.
After Warranty Service
Aastra Telecom offers ongoing repair and support for this product. This service provides repair
or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge.
You are responsible for all shipping charges. For further information and shipping instructions;
In North America, contact our service information number: 1-800-574-1611. Outside
North America, contact your sales representative.
Note: Repairs to this product may be made only by the manufacturer and its
authorized agents, or by others who are legally authorized. This restric-
tion applies during and after the warranty period. Unauthorized repair
will void the warranty.
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Appendix A - Time Zone Codes
The following table identifies the time zone name and time zone code to use on the IP
phone.
Time Zone Name/Time Zone Code Table
Time Zone Name
Time Zone Code
AD-Andorra
AG-Antigua
AI-Anguilla
CET
AST
AST
CET
AST
ART
BST
CET
LHS
EST
EST
EST
CST
EST
EST
CST
CST
WST
AST
AL-Tirane
AN-Curacao
AR-Buenos Aires
AS-Pago Pago
AT-Vienna
AU-Lord Howe
AU-Tasmania
AU-Melbourne
AU-Sydney
AU-Broken Hill
AU-Brisbane
AU-Lindeman
AU-Adelaide
AU-Darwin
AU-Perth
AW-Aruba
BA-Sarajevo
BB-Barbados
BE-Brussels
BG-Sofia
EET
AST
CET
EET
AST
BOT
FNT
BRT
BRT
BRT
BRS
BRT
BRS
AMS
AMT
AMT
AMT
ACT
ACT
EST
EET
CST
BM-Bermuda
BO-La Paz
BR-Noronha
BR-Belem
BR-Fortaleza
BR-Recife
BR-Araguaina
BR-Maceio
BR-Sao Paulo
BR-Cuiaba
BR-Porto Velho
BR-Boa Vista
BR-Manaus
BR-Eirunepe
BR-Rio Branco
BS-Nassau
BY-Minsk
BZ-Belize
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Time Zone Name
Time Zone Code
CA-Newfoundland
CA-Atlantic
CA-Eastern
CA-Saskatchewan
CA-Central
NST
AST
EST
EST
CST
MST
PST
PST
CET
CKS
CLS
EAS
CST
COS
CST
CST
EES
CET
CA-Mountain
CA-Pacific
CA-Yukon
CH-Zurich
CK-Rarotonga
CL-Santiago
CL-Easter
CN-China
CO-Bogota
CR-Costa Rica
CU-Havana
CY-Nicosia
CZ-Prague
DE-Berlin
CET
CET
AST
AST
DK-Copenhagen
DM-Dominica
DO-Santo Domingo
EE-Tallinn
ES-Madrid
ES-Canary
EET
CET
WET
FI-Helsinki
FJ-Fiji
FK-Stanley
FO-Faeroe
FR-Paris
EET
NZT
FKS
WET
CET
GB-London
GMT
GMT
AST
GFT
CET
AST
EET
GST
CST
CST
GYT
GB-Belfast
GD-Grenada
GF-Cayenne
GI-Gibraltar
GP-Guadeloupe
GR-Athens
GS-South Georgia
GT-Guatemala
GU-Guam
GY-Guyana
HK-Hong Kong
HN-Tegucigalpa
HR-Zagreb
HT-Port-au-Prince
HU-Budapest
HKS
CST
CET
EST
CET
IE-Dublin
IS-Reykjavik
IT-Rome
GMT
GMT
CET
JM-Jamaica
JP-Tokyo
EST
JST
KY-Cayman
EST
LC-St Lucia
LI-Vaduz
AST
CET
EET
CET
EET
LT-Vilnius
LU-Luxembourg
LV-Riga
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Time Zone Name
Time Zone Code
MC-Monaco
MD-Chisinau
MK-Skopje
MQ-Martinique
MS-Montserrat
MT-Malta
MX-Mexico City
MX-Cancun
MX-Merida
MX-Monterrey
MX-Mazatlan
MX-Chihuahua
MX-Hermosillo
MX-Tijuana
CET
EET
CET
AST
AST
CET
CST
CST
CST
CST
MST
MST
MST
PST
NI-Managua
NL-Amsterdam
NO-Oslo
CST
CET
CET
NRT
NUT
NZS
CHA
NR-Nauru
NU-Niue
NZ-Auckland
NZ-Chatham
PA-Panama
PE-Lima
PL-Warsaw
PR-Puerto Rico
PT-Lisbon
PT-Madeira
PT-Azores
PY-Asuncion
EST
PES
CET
AST
WET
WET
AZO
PYS
RO-Bucharest
RU-Kaliningrad
RU-Moscow
EET
EET
MSK
SAM
YEK
OMS
NOV
KRA
IRK
YAK
VLA
SAK
MAG
PET
ANA
RU-Samara
RU-Yekaterinburg
RU-Omsk
RU-Novosibirsk
RU-Krasnoyarsk
RU-Irkutsk
RU-Yakutsk
RU-Vladivostok
RU-Sakhalin
RU-Magadan
RU-Kamchatka
RU-Anadyr
SE-Stockholm
SG-Singapore
SI-Ljubljana
SK-Bratislava
SM-San Marino
SR-Paramaribo
SV-El Salvador
CET
SGT
CET
CET
CET
SRT
CST
TR-Istanbul
TT-Port of Spain
TW-Taipei
EET
AST
CST
Model 57i IP Phone User Guide
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Time Zone Name
Time Zone Code
UA-Kiev
EET
US-Eastern
US-Central
US-Mountain
US-Pacific
EST
CST
MST
PST
AKS
HAS
HST
UYS
US-Alaska
US-Aleutian
US-Hawaii
UY-Montevideo
VA-Vatican
CET
CET
YU-Belgrade
A-4 Model 57i IP Phone User Guide
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Index
Numerics
D
dialing
A
Aastra Web UI
B
C
E
F
G
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Index
missed calls indicator
H
N
O
options
I
idle screen 9
intercom calls, incoming and auto-an-
swer 174
P
park/pickup
configuring a static configuration
92
configuring softkey configuration
94
K
keys
programmable keys
L
language
R
S
M
message waiting indicator,
configuring 173
as BLF List 71
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Index
U
V
special character sofkey for XML
179
W
X
speeddial
T
displays "Bad Encrypted
Config" 186
Model 57i IP Phone User Guide
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If you’ve read this owner’s manual and consulted the Troubleshooting section and
still have problems, please visit our website at www.aastra.com or call 1-800-574-1611
for technical assistance.
© Aastra Telecom Inc. 2007 41-001201-00 Rev 02
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