AO Smith Water Heater 500 User Manual

GAS-FIRED COMMERCIAL  
COPPER BOILERS FOR HYDRONIC  
HEATING AND HOT WATER SUPPLY  
USER'S INFORMATION MANUAL  
GB/GW-300, 400, 500, 650, 750  
SERIES 400, 401, 402, 403, 404, 405,  
2-STAGE UNITS  
WARNING  
Should overheating occur or the gas supply fail to shut off, do  
WARNING: If the information in this  
manual is not followed exactly, a fire or  
explosion may result causing property  
damage, personal injury or loss of life.  
not turn off or disconnect the electrical supply to the pump.  
Instead, shut off the gas supply at a location external to the  
appliance.  
WARNING  
— Do not store or use gasoline or other  
flammable vapors and liquids in the  
vicinity of this or any other appliance.  
Do not use this boiler if any part has been under water.  
Immediately call a qualified service technician to inspect the  
boiler and to replace any part of the control system and any  
gas control which has been under water.  
— WHAT TO DO IF YOU SMELL GAS:  
Do not try to light any appliance.  
• Do not touch any electrical switch;  
do not use any phone in your  
building.  
• Immediately call your gas supplier  
from a neighbor’s phone. Follow the  
gas supplier’s instructions.  
INDEX  
PAGE  
LIGHTING INSTRUCTIONS ....................................... 2-3  
MAINTENANCE .......................................................... 3-4  
OPERATING SEQUENCE, EMC5000 ......................... 8-14  
CONNECTION DIAGRAM ............................................ 13  
EMC5000 INSTRUCTIONS ...................................... 14-18  
WARRANTY................................................................. 19  
• If you cannot reach your gas  
supplier, call the fire department.  
— Installation and service must be  
performed by a qualified installer,  
service agency or the gas supplier.  
CAUTION  
TEXT PRINTED OR OUTLINED IN RED CONTAINS  
INFORMATION RELATIVETO YOUR SAFETY. PLEASE READ  
THOROUGHLY BEFORE INSTALLING AND USING THIS  
APPLIANCE.  
ADIVISION OFA. O. SMITH CORPORATION  
MC BEE, SC., RENTON, WA.,  
STRATFORD-ONTARIO, VELDHOVEN-THE NETHERLANDS  
PLEASE KEEP THESE INSTRUCTIONS ADJACENT TO BOILER AND  
NOTIFY OWNER TO KEEP FOR FUTURE REFERENCE.  
PRINTED IN U.S.A. 0306  
PART NO. 212132-001  
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It is recommended that lower water temperatures be used to  
avoid the risk of scalding. It is further recommended, in all cases,  
that the water temperature be set for the lowest temperature  
which satisfies the user's hot water needs. This will also provide  
the most energy efficient operation of the water heater and  
minimize scale formation.  
LIGHTING INSTRUCTIONS  
These models have an automatic hot surface ignition system  
mounted on the combustion chamber panel inside the front  
jacket. This hot surface igniter ignites the main burner gas  
whenever the system control calls for heat.  
SETTING THE WATER HEATERTEMPERATUREAT 120°F WILL  
REDUCE THE RISK OF SCALDS. Some states require settings  
at specific lower temperatures. Table 1 below shows the  
approximate time-to-burn relationship for normal adult skin.  
Before proceeding with operation of the unit, make sure the  
boiler and system are filled with water and all air is expelled  
from the boiler, radiator tank(s) and piping.  
Table 1: Risk of Scalds  
WARNING  
THE MAIN MANUAL GAS SHUT-OFF VALVE MUST HAVE BEEN  
CLOSED FORAT LEAST FIVE (5) MINUTES BEFORE LIGHTING.  
This waiting period is an important safety step. Its purpose is  
to permit gas that might have accumulated in the combustion  
chamber to clear. IF YOU DETECT GAS AT THE END OF THE  
PERIOD DO NOT PROCEED WITH LIGHTING. RECOGNIZE THAT  
GASODOR, EVENIFITSEEMSWEAK, MAYINDICATEPRESENCE  
OFACCUMULATEDGASSOMEPLACEINTHEAREAWITHARISK  
OF FIRE OR EXPLOSION.  
Temperature  
Setting  
Time to Produce 2nd & 3rd  
Degree Burns onAdult Skin  
Nearly instantaneous  
About 1/2 second  
Over 170°F  
160°F  
150°F  
About 1-1/2 seconds  
Less than 5 seconds  
About 30 seconds  
140°F  
130°F  
120°F or less  
More than 5 minutes  
WARNING  
THERE IS A RISK IN USING FUEL BURNING APPLIANCES SUCH  
AS GAS WATER BOILERS IN ROOMS, GARAGES OR OTHER  
AREAS WHERE GASOLINE AND OTHER FLAMMABLE LIQUIDS  
ARE USED OR STORED, OR ENGINE-DRIVEN EQUIPMENT OR  
VEHICLES ARE STORED, OPERATED OR REPAIRED.  
FLAMMABLE VAPORSARE HEAVYAND TRAVELALONG THE  
FLOORAND MAY BE IGNITED BYTHE BOILER'S MAIN BURNER  
FLAMES CAUSING FIRE OR EXPLOSION. Some local codes  
permit operation of gas appliances if installed 18 inches or more  
above the floor. This may reduce the risk if location in such an  
area cannot be avoided.  
BOILER LOCATION  
Water heater life depends upon water quality, water pressure  
and the environment in which the water heater is installed. Water  
heaters are sometimes installed in locations where leakage  
may result in property damage, even with the use of a drain pan  
piped to a drain. However, unanticipated damage can be reduced  
or prevented by a leak detector or water shutoff device used in  
conjunction with a piped drain pan. These devices are available  
from some plumbing supply wholesalers and retailers, and  
detect and react to leakage in various ways:  
TEMPERATURE REGULATION  
DANGER  
Sensors mounted in the drain pan that trigger an alarm or  
turn off the incoming water to the water heater when leakage  
is detected.  
HOT WATER TEMPERATURES REQUIRED FOR AUTOMATIC  
DISHWASHER AND LAUNDRY USE CAN CAUSE SCALD  
BURNS RESULTING IN SERIOUS PERSONAL INJURY AND/  
OR DEATH. THE TEMPERATUREAT WHICH INJURY OCCURS  
VARIES WITH THE PERSON'SAGEAND TIME OF EXPOSURE.  
THE SLOWER RESPONSE TIME OF CHILDREN, AGED OR  
DISABLED PERSONS INCREASES THE HAZARDS TO THEM.  
NEVERALLOW SMALLCHILDREN TO USEAHOT WATER TAP,  
OR TO DRAW THEIR OWN BATH WATER. NEVER LEAVE A  
CHILD OR DISABLED PERSON UNATTENDED IN A BATHTUB  
OR SHOWER.  
Sensors mounted in the drain pan that turn off the water supply  
to the entire home when water is detected in the drain pan.  
Water supply shutoff devices that activate based on the water  
pressure differential between the cold water and hot water  
pipes connected to the water heater.  
Devices that will turn off the gas supply to a gas water heater  
while at the same time shutting off its water supply.  
BLOCKED VENT SHUT-OFF SYSTEM  
The Boiler is equipped with a blocked vent shut-off system which  
will close the gas valve and shut off the main burner gas when  
there is excessive pressure in the vent system due to a partially  
or completely blocked vent system.  
THE WATER HEATER SHOULD BE LOCATED IN AN AREA  
WHERE THE GENERALPUBLIC DOES NOT HAVEACCESS TO  
SET TEMPERATURES.  
DO NOT ATTEMPT TO OPERATE THE BOILER if this situation  
occurs. Shut the boiler off before performing all the steps shown  
in "TO TURN OFF GAS TO APPLIANCE" section of the Lighting  
and Operating Instructions.  
Contact a qualified service agent to inspect the unit and vent  
system and correct the problem.  
VENT SYSTEM  
The flue products are corrosive in nature and if the boiler is  
vented horizontally the flue gases are at a higher pressure than  
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the surrounding air pressure. Inspection of the boiler and vent  
system is necessary to insure that flue gas leakage to the  
surrounding area does not occur.  
ELECTRONIC HOT SURFACE  
IGNITION CONTROL BOARD  
The EMC5000 control system is a fully integrated, state of the art  
electronic control system. It consists of sensors, output devices,  
a power switch, a 24vac transformer, wiring, and the following  
printed circuit boards:  
Inspect the external surfaces of the vent system every 3 months  
for corrosion and leakage. Inspect the vent terminations for  
corrosion and foreign matter which may be blocking the  
exhausting flue products. Call a qualified service agent to  
replace or repair any corroded or leaking parts.  
Central Control Board (CCB).  
Flame Control Board (FCB).  
User Interface Board (UIB).  
See Figure 1A.  
See Figure 1B.  
This part of the User Interface  
Module (UIM). See Figure 3.  
A qualified service agent must inspect the internal surfaces of  
the vent system and the boiler at least once a year.  
Power Distribution Board (PDB). See Figure 1C.  
Touch Sensor Board (TSB). This is part of the User  
BURNER SYSTEM  
Interface Module (UIM). See  
Figure 3.  
To maintain safe operation and the greatest efficiency for the  
boiler, observe the burner flame through the observation port on  
the jacket panel, once a month for proper flame characteristics.  
The CCB contains circuitry for both master control and flame  
control for the first stage. The FCB contains circuitry for flame  
control on up to one additional stage. Dip switches on the CCB  
and FCB are used to configure the system. The UIB and TSB  
are included in the User Interface Module (UIM) along with a 4  
line by 20-character LCD display. The PDB provides connection  
points for input power, the water pump, and the transformer. It  
also distributes power to the system and contains the system  
fuses.  
The burners should display the following characteristics:  
Provide complete combustion of gas.  
Cause rapid ignition and carry over across all burners and  
across the entire burner.  
Give quiet operation during ignition, burning and extinction.  
Cause no excessive lifting of flames from the burner ports.  
Dual stage control is accomplished by means of an internal  
communication network and the FCB's. One FCB is required for  
each stage beyond initial first stage. The CCB also contains an  
external communications system to allow for connection to a  
PC, a modem, or an EMS system. Through this connection  
multiple boilers can also be linked together.  
If the preceding characteristics are not evident, check for  
accumulation of lint or other foreign material that restricts the  
inlet air or burner ports. Ensure there is the proper amount of air  
to the burner. Flame lifting from the burner is caused by too  
much air to the burner.  
CAUTION  
The internal communications cables should never be connected  
to the external communications connectors and vice-versa.  
The burners must be inspected by a qualified service technician  
at least once a year.  
There are several microcontrollers used on the board. Three on  
the CCB, two on the FCB, and one on the UIB. These micros  
control the temperature and ignition control functions for the  
boiler. Inherent in the design are the normal operating sequences  
and safety features associated with a gas ignition control system.  
The system continuously performs various diagnostic tests to  
verify proper appliance and control operation. Should an unsafe  
condition occur, the control will shut down the burner and display  
a red fault light as well as indicate the cause of the fault on the  
display. The operating programs for the system are stored in  
permanent memory inside the micros. User-selectable  
operating parameters and a history of detected faults are stored  
in re-writable memory in the micros. A loss of power does not  
affect either of the memories.  
DO NOT STORE COMBUSTIBLE MATERIALS, GASOLINE, OR  
OTHER FLAMMABLEVAPORS, LIQUIDS INTHE AREA OF THE  
APPLIANCE. NONCOMPLIANCE MAY RESULT IN FIRE OR  
EXPLOSION. DO NOT OBSTRUCT THE FLOW OF  
COMBUSTION ORVENTILATION AIRTOTHE APPLIANCE.  
CHEMICAL VAPOR CORROSION  
Boiler corrosion and component failure can be caused by  
airborne chemical vapors. Spray can propellants, cleaning  
solvents, refrigerants, calcium or sodium chloride (water softener  
salts), waxes, and process chemicals are typical compounds  
that are potentially corrosive. These materials are corrosive at  
very low concentration levels with little or no odor to reveal their  
presence. Products of this sort should not be stored near the  
boiler. Air which is brought in contact with the boiler should not  
contain any of these chemicals. The boiler should be provided  
with air from outdoors when installed in environments having  
corrosive atmospheres.  
Inputs To CCB and FCB:  
Temperature Sensors:  
Temperature probes (CCB - outlet and either inlet or tank is  
required): The CCB accepts analog temperature inputs from  
up to three sensors (inlet, outlet and tank).  
• ECO input (CCB - required):  
CIRCULATION PUMP  
The ECO (Energy Cut-Off) is a Hi-Limit switch, which is  
located inside the output probe. It is a normally closed switch  
that opens if the probe is exposed to a temperature higher  
than the trip point.  
• Thermostat input (CCB - optional):  
This input is set up to work with an externally connected  
thermostat that provides a contact closure. If this input is  
Refer to the pump manufacturer's schedule of maintenance for  
frequency and method of lubricating the pump and motor. Inspect  
the pump once a month for leaky mechanical seals and/or  
O-rings and loose or damaged components. Contact a qualified  
service agent to replace or repair parts as required.  
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Figure 1A. CCB  
(Drawing #211758)  
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Figure 1B. FCB (Drawing #211759)  
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Figure 1C. PDB (Drawing #211760)  
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closed and everything else is in the proper state, a "call for  
heat" condition will be initiated. These leads should be  
shorted together, when a thermostat is not being used. If it is  
desired that the thermostat control the temperature of the  
boiler, the operating setpoint of the system should be set  
higher than the temperature that the thermostat is controlling  
to. This will allow the thermostat to control the boiler. When  
the thermostat closes, a call for heat will be generated until  
the thermostat determines that the control temperature has  
been reached.  
stage 1 and on stage 2 of a 4-stage system and optional on  
others.):  
Independent outputs that provide power to operate low and  
high speed blower output. Dip switches on the FCB's enable/  
disable the use of blowers on stages 2, 3 and 4.  
• Igniter (FCB - 120vac - required on stage 1 and on stage 2 of  
a 4-stage system and optional on others.):  
Provides power to operate the Silicon Carbide igniter. Dip  
switches on the FCB's enables/disables the use of an igniter  
on stages 2, 3 and 4.  
• Air Pressure Sensors (open condition indicates fault):  
• Blocked Flue (CCB - required)  
• Normally closed switch that opens if the flue becomes  
blocked during operation.  
• Gas Valve (FCB - 24vac - required):  
Provides power to activate the gas valve. The gas valve cannot  
be activated when the ECO contacts are open.  
• Direct Connection Output:  
• Powered Vent (CCB - optional):  
• Low Water Cut Off (CCB - 24vac - optional):  
Directly connected to the 24 vac line to provide power to operate  
an external LWCO device.  
Normally open switch that closes when the powered vent is  
operating properly. This input is enabled-disabled by a  
dipswitch on the CCB.  
• Blower Prover High (FCB - required on stages that have  
blowers):  
Normally open switch that closes when the air pressures  
produced by the high-speed blower is above the trip level.  
• Gas Pressure Sensors (open condition indicates fault):  
• Low Gas (CCB - optional):  
Line Polarity Indicator & Fuse Protection  
CCB/FCB Indicator Lamps & Fuses  
A green LED is mounted on the PDB to indicate when line voltage  
is applied. (The PDB also contains a yellow LED, a red LED,  
and a test-run jumper, that are used during installation to verify  
proper power connections.) A red LED on the CCB is used to  
indicate when the 24 vac input fuse has blown. The FCB's also  
have fuses on their 24vac power line. (Recommended  
replacement fuses are: Littlefuse p/n 29707.5 for the 7.5 amp  
CCB fuse, and Littlefuse p/n 297003 for the 3 amp FCB fuses.)  
Repeated failure of fuse is an indication of failure to some  
part of the system.  
Normally open switch that closes when the gas pressure  
rises above the trip level. This input is enabled/disabled by a  
dipswitch on the CCB.  
• Hi Gas (FCB - optional):  
Normally closed switch that opens in the gas pressure  
exceeds a set value. This input is enabled/disabled by a  
dipswitch on the CCB and FCB's.  
• Water Level Sensor (open conditions indicates fault):  
• Low Water Cut Off (CCB - optional):  
Normally closed switch opens if a low water condition occurs.  
This input is enabled/disabled by a dipswitch on the CCB.  
• Water Flow Sensor:  
• Flow (CCB - required):  
Normally open switch that closes when flow exceeds a set  
value.  
Yellow LED's are located near the micros on the CCB and FCB's.  
These LED's are "heartbeat indicators" and blink approximately  
twice per second to indicate that the micros are running.  
• IRI Gas Valve Sensor:  
• IRI Gas Valve (CCB - optional):  
Igniters  
Normally open switch that closes when the IRI Gas Valve is  
operating correctly. This input is enabled/disabled by a  
dipswitch on the CCB.  
The Genesis 400 Series Boilers use a Silicon Carbide Igniter.  
Appliance Operating Sequence  
• Flame Sensor:  
• Flame (FCB - required on stage 1 and on stage 2 of a 4 stage  
system - optional on others):  
Returns a signal to the microprocessor if flame is detected  
in the burner. This input is enabled/disabled by a dipswitch  
on the FCB.  
NOTE: The following sequence is based on a four-stage system  
with all options and two-speed blowers. It is characteristic of  
most system configurations.  
1. The EMC5000 controller has four modes of operation:  
Initialization, Standby, Running and Service. The internal  
CCB and FCB micros control these modes through a  
sequence of steps (or States) which are further described  
in the "UIM Operating Procedures" section.  
2. When power is applied to the system, it enters the  
Initialization mode and the following automatic functions  
are performed:  
Outputs from CCB and FCB's :  
• Relay Contact Outputs:  
• IRI Gas Valve (CCB - 120vac- optional):  
Provides electrical power to operate an IRI Gas Valve device.  
• Alarm (CCB - 24vac- optional):  
Provides electrical power to operate on external alarm. This  
can be an audio device (i.e. Sonalert), a visual device (lamp),  
or any other device that will operate with the voltage and  
current level provided.  
• Pump (CCB - 120vac - required on systems that do not have  
an external pump):  
Provides electrical power to directly operate a pump or the  
coil of an externally connected contactor.  
• Powered Vent (CCB - 24vac - optional):  
Provides electrical power to operate a powered vent.  
• Low and High Speed Blowers (FCB - 120vac - required on  
A. O. Smith opening screen is displayed on the UIM.  
The system goes through a self-calibration indicated by the  
green running LED blinking and then staying on: next the  
red service LED and yellow standby LEDS come on; next  
the stage 1 service and running LEDS blink on and off  
followed by stage 2, stage 3, stage 4 and then back to stage  
1,2,3,4 LEDS.  
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CCB/FCB Dip Switches:  
Dipswitch configurations are READ ONLY ON POWER UP. These switches are only to be set at the factory or by authorized trained  
personnel only! Once set at installation they generally remain that way for the duration of the life of the product. If a switch is  
changed, power must be cycled before the change will take effect. The status of all dipswitches can be observed on the system  
status screen on the UIM.CCB - Ten Position Dipswitch (Central Control Section):  
Water Heaters  
On = GB/LB  
On = 3  
Boilers  
Off = GW/LW  
Off = 1  
Off = No IRI  
Off = Inlet  
Off = No  
Switch 1: Selection of the type of boiler application:  
Switch 2: Trials for ignition:  
Switch 3: IRI Gas Valve Option:  
Switch 4: Controlling Probe:  
Switch 5: Powered Vent:  
On = IRI  
On = Tank  
On = Yes  
On = Yes  
On = Yes  
Switch 6: Low Water Cut Off:  
Switch 7: Low Gas  
Off = No  
Off = No  
Switch 8: Spare:  
Switch 9 & 10. Number stages (FCB's):  
9
Off  
10 #stages  
On = 2  
NOTE: If the unit power up with the number of stages selected by dip switches exceeding the number of FCBs, the CCB will detect  
this condition and go into a hard lockout. After changing the dip switches to the correct number of stages, the power must be cycled  
off and on to accept the change.  
Example of Dip Switch configuration:  
GW model, 1 ignition trial, No IRI, Inlet control, No Power Vent, No LWCO,  
No Low Gas, 2 stage.  
CCB - Three position Dipswitch (Flame Control Section):  
This dipswitch is similar to the FCB dipswitches described below, but with only three switches being used: the number of blower  
speeds (switch #3), Hi Gas option (switch #2) and a spare (switch #1). Only the blower speed selection and Hi Gas are required  
because FCB1 always has a blower, igniter, flame checking, and the address is always stage 1.  
FCB - Eight position Dipswitch:  
Switch 1: Spare:  
Switch 2: Hi Gas:  
Switch 3: Number of Blower Speeds:  
Switch 4: Igniter used:  
Switch 5*: Blower used:  
Switch 6: Flame Checked:  
Switch 7 & 8. Stage selection:  
On = Yes  
Off = No  
Off = 2 speed  
Off = No  
Off = No  
Off = No  
Stage #  
On = 1 speed,  
On = Yes,  
On = Yes,  
On = Yes,  
7
8
Off  
On  
Off  
Off  
Not allowed  
2
*When switch 5 is in off (no blower) position, switch 3 (blower speeds) is ignored.  
Example of Dip Switch configuration:  
No High Gas, 1 blower speed, no igniter, no blower,  
flame not checked, Stage 2.  
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Stored values are recalled from memory.  
Configuration dipswitches are read.  
Pending faults are recalled  
control probe (inlet or tank) falls below the operating setpoint  
minus the differential setpoint for stage 1. It will stop heating the  
water when the temperature rises to the operating setpoint. If  
Micros on all boards start running (indicated by a flashing the system has multiple stages then the differential setpoint for  
Yellow LED near each micro)  
Input sensors are read  
each stage is also subtracted from the operating setpoint. The  
following examples will further explain this operation.  
Communications between micros and boards is  
established  
FCB's are configurated with the number of ignition trials to  
run.  
Setup: 2 stage system, operating setpoint - 140, stage 1 to 2  
differential setpoints = 10.  
Example 1. Temperature begins at 150 and drops to 90, see  
Figure 2A. At 140 the system remains in idle mode. As the  
temperature drops to 130 (140-10) stage 1 turns on and stage 2  
remains off. At 120 stage 2 also turns on.  
3. After initialization is complete (approximately 10 seconds)  
the system turns the green LED off and goes to the standby  
mode (yellow "Standby" LED on), unless a previously stored  
fault has been recalled, which will send the system into the  
service model (red "Service" LED on). In standby mode the  
display shows the temperature screen and in fault mode  
the current error screen is displayed.  
4. The system then compares the temperature read from the  
controlling probe (inlet or tank) to the setpoint temperature.  
If the temperature is less than the operating setpoint minus  
the differential temperature and the thermostat input is  
closed then a call for heat is established and the system  
shifts to the run mode (green "Running" LED turns on).  
5. The heating sequence begins by applying power to the pump  
and, if selected, the powered vent and the IRI gas valve.  
6. After a few seconds the High Speed Blower (on all stages  
with the blower dipswitch turned on) are turned on to perform  
a cold purge of the chamber.  
Example 2. Temperature begins at 90 and rises to 150, see  
Figure 2B). At 100 both stages are on. (This is the case when a  
boiler is first started and the controlling temperature is below  
the operating setpoint minus all of the differential setpoints. At  
that time both stages are turned on, in sequence from 1 to 2. At  
130 stage 2 turns off. At 140 both stages are off.  
Example 3. Boiler is initially started and the controlling  
temperature is at 95, see Figure 2B). Both stages will turn on in  
sequence from stage 1 to stage 2.  
Example 4. Boiler is initially started and the controlling  
temperature is at 125, see Figure 2B).  
Stages 1 and 2 will turn on in sequence from 1 to 2.  
7. After cold purging is complete the blowers are turned off  
and the stage 1 blower is turned on.  
8. The stage 1 igniter is turned on.  
9. After 18 seconds the system checks that the igniter has  
turned on. If this is ok then the system turns on the gas  
valve.  
10. After 1.5 seconds the system checks the status of the flame  
sensor. Note: If the "Ignition Tries" dipswitch is set for 3  
tries the system will not declare an error until it tries the  
ignition sequence three times. If it is set to 1 try then the  
system will declare an error anytime a fault is detected.  
11. The system now activates the other FCB stages depending  
upon a control algorithm scheme that is described below.  
For this example it is assumed that all four stages of heat  
are required.  
FIGURE 2A.  
FIGURE 2B.  
UIM Operating Procedures  
12. The stage 2 blower is turned on to purge the chamber.  
13. After approximately 10 seconds the stage 2 igniter is turned  
on.  
14. After 18 seconds the system checks that the igniter has  
turned on. If this is ok then the system turns on the gas  
valve.  
15. After 1.5 seconds the system checks the status of the flame  
sensor.  
16. Steps 12 through 15 are then repeated for stage 3 and 4.  
17. The system is now in the heating mode with all four stages  
on and will remain in this mode until the call for heat is  
satisfied or a fault occurs.  
FIGURE 3. UIM  
NOTE: In standby and running modes the system constantly  
monitors the signals and the internal operation for faults. Any  
The UIM receives commands from the user and displays  
detected fault will halt the heating sequence and shift the system operational information to the user via an LCD (liquid crystal  
to the service mode, where the detected fault will be displayed. display) up to eleven LED's, and five touch switches. The LCD  
provides information to the user by the use of 10 menu-activated  
screens. Within each of the screens, helpful information can be  
displayed by pressing the "Help" button. The LED's visually  
inform the user about the mode the system is in. The touch  
switches allow the user to control the operation of the system.  
Temperature Setpoints (System Control Algorithm)  
The boiler has a hysteresis type control, which means that it will  
begin heating the water when the temperature sensed by the  
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The folllowing status information is displayed from this screen:  
Status Displayed  
*(True Condition)  
Input  
Output  
ECO  
Outlet temperature too high  
Water Level low  
Flue blocked  
Water flowing  
Gas pressure low  
Thermostat requesting heat  
Outlet temp exceeds High Limit setpoint  
Pump output activated  
IRI output relay activated  
IRI Gas Valve on  
open  
open  
open  
closed  
open  
closed  
- - - -  
- - - -  
- - - -  
closed  
closed  
- - - -  
- - - -  
- - - -  
- - - -  
- - - -  
- - - -  
- - - -  
- - - -  
On  
LW/CO  
Blk Flue  
Flow  
Low Gas  
Tstat  
Hi Limit  
Pump  
IRI Gas Pwr  
IRI Gas  
Pwr Vent  
Alarm  
On  
- - - -  
- - - -  
On  
Power Vent running  
Alarm output activated  
Power Vent output relay activated  
- - - - STAGES 1 to 4 - - - -  
Blower pressure sufficient  
Blower High output activated  
Blower pressure sufficient  
Blower low output activated  
Igniter current sufficient for ignition  
Igniter output is activated  
Gas output relay activated  
Gas pressure too high  
Flame detected  
Pwr Vent Pwr  
- - - -  
On  
BlwHi Prv  
Blw Hi  
BlwLo Prv  
Blw Lo  
Ignt Cur  
Ignit  
Gas Relay  
Hi Gas  
Flame  
closed  
- - - -  
closed  
- - - -  
- - - -  
- - - -  
- - - -  
open  
- - - -  
- - - -  
On  
- - - -  
On  
- - - -  
On  
On  
- - - -  
- - - -  
Tstat - at all times for open/closed conditions.  
The operation of these parts is described below:  
IRI Gas and Powered Vent - for an on condition when their  
respective outputs (Pump, IRI Gas Pwr, Powered Vent Power)  
are turned on and an off condition at all other times.  
Flow - for an on condition when the pump is on (no check for  
off state)  
High Speed Blower Prover - when the High Speed Blower is  
on.  
Low Speed Blower Prover - when either the High or Low Speed  
Blowers are on.  
Igniter Current - for an on condition approximately 18 seconds  
after the Igniter is turned on until the igniter is turned off and  
an off condition at all other times.  
Flame - for an on condition approximately 5 seconds after the  
gas valve is turned on until the valve is turned off and at all  
other times for an off condition.  
UIM Screens:  
On all screens a double vertical bar appears on the right side of  
the display each time a key is touched to indicate that a key has  
been activated. On several screens an indicator ">" appears on  
the left side of the display to indicate the active line. The "Up/  
Down" keys are used to move the indicator to the desired line  
and the "Select" key is pressed to select the line. Also, on most  
of the screens, up/down arrows appear on the right side of the  
screen to indicate that there are additional lines either above or  
below the displayed four lines.  
Menu Screen:  
Displayed when the user presses the "Menu" key. This screen  
is the selection point for the other 9 screens.  
Temperature Screen:  
Displays the sensed temperatures of the Outlet, Inlet, and  
Tank probes. Also displayed is the calculated Delta T (Outlet  
minus Inlet) for the system. Shorted ("Short") and  
disconnected ("----") probes are also displayed.  
System Status Screen:  
This screen is used to view the status of switch inputs and  
output states. An asterisk (*) is displayed next to the label  
when the status is "True" (the description is fulfilled). For  
example, if water is flowing, or detected by the flow sensor,  
then an "*" will appear in front of the Flow label (i.e. *Flow).  
Another example would be the ECO switch. If the outlet  
temperature is too high the display will show: *ECO.  
Control Status Screen:  
Displays the software that the CCB and FCB micros are in. The  
CCB has 8 possible states and the FCB's have 9. The normal  
CCB states sequence is to move from Idle, to Pre-Circulate,  
then to Heating Stage 1-4 when a call for heat is initiated. Once  
heat has been satisfied or the Total is opened, the sequence  
moves to Post-Circulate and then back to Idle. If a fault occurs at  
any time, the process jumps out of sequence and goes directly  
to the appropriate Hard or Soft Fault state.  
Description of CCB control states:  
NOTE: The LW/CO, IRI Gas Valve, Powered Vent, High Gas, and  
Low Gas inputs are optional inputs. Flame sensing, Igniters,  
and Blowers are optional on Stages 2, 3 and 4. (Except on a 4-  
stage system, stage 2 always has an Igniter, Blower, and Flame  
Sensor. Those dipswitches on stage 2 are not relevant.) One or  
two speed blowers can be used on any stage.  
Idle:  
The yellow "Standby" LED is turned on and the system waits  
for a heat request (determined by the Thermostat and  
controlling probe inputs). All outputs are off in this state except  
that if the Post-Circulate time is set to continuous the pump  
will be on. When the heat request is received, the system  
moves to the Pre-Circulate state.  
The System monitors the inputs at these times:  
Pre-Circulate:  
ECO, LW/CO, Blocked Flue, Low Gas, Hi Limit, and Hi Gas -  
at all times for a fault condition.  
The yellow LED is turned off and the green "Running" LED is  
turned on. The green LED will remain on for all other states  
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except the fault states. If enabled the powered vent and the  
IRI gas valve are turned on. A command is sent to all active  
stages to cold purge the system. Cold purging clears out  
any combustion gas that may be in the combustion chamber.  
When purging is complete the system moves to the Heat  
State.  
cold purging) the system switches to the Heat Igniter State.  
Heat Igniter State:  
The sequence of operation is as follows: "The igniter relay is  
energized and the heat up period begins. After 18-20 seconds,  
if the igniter has reached a minimum of 2.8 amps, the gas  
valve safety circuit is then activated. If in this amount of time,  
the igniter fails to reach a minimum amp draw of 2.8 amps,  
the unit will re-cycle up to 3 times before locking out on igniter  
hardware failure. If the igniter does reach the minimum  
required amp draw of 2.8 amps, the gas valve circuit is  
energized, and the FCB advances to Flame Check status. If  
flame is proven, the unit continues in run mode until set point  
is reached.  
Heat Stages 1-4:  
The system will command the FCB micros to start their heat  
sequence starting with stage 1. Stages 2 through 4 will be  
activated in order based on an algorithm that determines  
how much heat is needed. The system will remain in this  
state until the heat request is satisfied, the Tstat is opened,  
or a fault occurs.  
Soft Fault State: (See “Fault Description” section for list of soft  
and Auto Reset faults.)  
Check for Flame State:  
The CCB turns off the Powered Vent and the IRI Gas. The  
pump remains on for the selected post-circulate time to cycle  
the hot water out of the boiler. The FCB’s are commanded to  
shut down and the Alarm output is turned on. The green LED  
turns off and the red “Service” turns on. The CCB remains in  
this state until one of the following occurs:  
One hour passes (Soft fault automatic restart after one hour)  
If Communications error system will automatically restart  
when communications are reestablished.  
If user presses Select key while current error screen is  
displayed (Hard reset).  
If high-limit error - the outlet temperature drops below the  
high limit trip point minus the high limit differential. (outlet  
water temperature drops to safe level).  
The gas valve is turned on. After 1.5 seconds, the system  
checks that the gas valve relay is on. If it is not, the ignition  
trial is considered to have failed and the system advances to  
the Inter-Purge state, if any ignition trials remain, otherwise  
an error is declared.  
The flame sensor is checked. If flame is detected, the igniter  
is turned off. The boiler then advances to the Heating State.  
If after 5 seconds, the flame is still not sensed then the ignition  
trial is considered to have failed. The boiler advances to  
Inter-Purge if any ignition trials remain, otherwise an error is  
declared.  
Heating State:  
The system remains in this state until the call for heat is  
cancelled or a fault occurs. The system returns to the Idle  
state if the call for heat is cancelled and to the appropriate  
fault state if a fault occur.  
Inter-Purge State:  
The gas valve and the igniter are turned off. The system  
goes back to the Heating Igniter State.  
The fault is logged in the error history when the fault state is  
exited.  
Hard Fault State: (See "Fault Description" section for list of  
soft and Auto Reset faults.) The CCB turns off the Powered  
Vent and the IRI Gas. The pump remains on for the selected  
post-circulate time to cycle the hot water out of the boiler. The  
FCB's are commanded to shut down and the Alarm output is  
turned on. The green LED turns off and the red "Service"  
turns on and off (flashes). The only way to exit this state is for  
the user to press the Select key while the current error screen  
is displayed. The fault is logged in the error history when the  
fault state is exited.  
Post-Purge State  
The gas valve and the igniter are turned off. If this stage does  
not have a blower the system returns to the idle state.  
Error State  
The gas valve and the igniter are turned off. The FCB micro  
tells the CCB micro which error has occurred. The system  
waits in this state until the CCB sends a command to clear  
the error. Then the Silicon Carbide Circuit is reset and the  
system returns to the idle state.  
While the CCB is in the Heating mode the activated FCB  
stage moves from Idle, to Pre-Purge, to Heat Igniter, to Check  
for Flame, and then to Heating. The process waits in this  
state until the call for heat is satisfied, the thermostat input is  
opened, or a fault occurs. When heat is satisfied, the  
sequence continues to Post-Purge and then back to Idle. If  
three tries for ignition has been selected on the CCB dipswitch  
and flame is not detected at the appropriate time, then the  
sequence moves to the Inter-Purge state for 15 seconds and  
the FCB heat sequence is repeated. If flame is still not  
detected after the third try the process declares a fault, jumps  
out of sequence and goes to the error state. Other types of  
faults detected at any time will also cause a jump to the error  
state.  
Cold Purge State  
Cold purge occurs when the CCB micro commands all  
blowers to go on before lighting the first stage to purge the  
unit of gases. This state normally lasts approximately 32  
seconds but on a special situation can last up to 5 minutes.  
If on the first call for heat after power up, any blower prover  
switch is open, this state will take up to 5 minutes before  
declaring an error. This special mode is used by service  
technicians to adjust the blower shutters.  
The CCB will wait the normal cold purge time (normally 32  
seconds) before checking for activation of all active blower  
provers. If all are active at this time the CCB cancels the cold  
purge request. After the first cold purge has been done a flag  
is set to prevent further activation of the shutter adjust 5 min.  
delay. Any further requests for cold purge will last the normal  
cold purge time. The FCB will go into fault mode if the blower  
prover does not activate after 15 seconds. This time allows  
the blower relay to activate, the blower to come up to speed,  
and the response from the blower prover to be filtered.  
Description of FCB control states:  
Idle State:  
If a Silicon Carbide Igniter is being used then its condition is  
determined and any error is declared. The system will remain  
in this state until the CCB requests a heating cycle or a cold  
purge. The blowers, igniter, and gas relay are turned off.  
Pre-Purge State:  
If the stage does not have a blower, this state is skipped and  
the system advances to the Heat Igniter State. Otherwise the  
Blower is turned on. After 10 to 34 seconds (34 seconds for  
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User Settings Screen:  
change the High Limit Differential Setpoint:  
Each setpoint or user setting has either a limited selection of  
values, or a limited range of values. The Up/Down keys are  
used to change values. After changing an item, the Select  
key is pressed to accept the change, or the Menu key is  
pressed to reject the change and restore the item to its original  
value. The following setpoints can be changed:  
1. Touch the MENU key.  
2. Scroll the ">" with the down key next to USER SETTING  
SCREEN.  
3. Touch the SELECT key.  
4. Scroll the ">" with the DOWN key until it is pointing to HIGH  
LIMIT DIFFERENTIALSETPOINT.  
5. Touch the SELECT key.  
6. Use the UP or DOWN key to select the value you wish to  
enter.  
Operating Setpoint:  
This setpoint sets the base temperature for the control  
algorithm.  
7. Touch the SELECT key to accept and store the new value.  
OPERATING SETPOINTADJUSTMENT PROCEDURE  
Operating Differential Setpoints:  
Each of the two stages has an independent Operating  
Differential setpoint.  
The system has a standard programmable Operating Setpoint  
range of 70 Degrees F to 190 Degrees F for a GW and of 70  
Degrees F to 220 Degrees F for a GB. The user can easily  
change the Operating Setpoint at any time by using the  
following procedure. When any configuration or setpoint is  
changed (and the Select key touched), the new value is  
IMMEDIATELY saved to non-volatile memory.  
OPERATING DIFFERENTIAL SETPOINT  
ADJUSTMENT PROCEDURE  
Each of the two stages has an independent Operating Differential  
Setpoint. The range of these setpoints is from 1 Degree F to 50  
Degrees F for all models. Use the following procedure to change  
this setpoint:  
1. Touch the MENU key.  
2. Scroll the ">" with the DOWN key next to the USER SETTING  
SCREEN.  
3. Touch the SELECT key.  
4. Scroll the ">" with the DOWN key until it is pointing to  
OPERATING SETPOINT.  
1. Touch the MENU key.  
2. Scroll the ">" with the DOWN key next to USER SETTING  
SCREEN.  
3. Touch the SELECT key.  
4. Scroll the ">" with the DOWN key until it is pointing to  
OPERATING DIFFERENTIALSETPOINT.  
5. Touch the SELECT key.  
5. Touch the SELECT key.  
6. Use the UP or DOWN key to select the value you wish to  
enter.  
6. Scroll the ">" with the DOWN key until it is pointing to the  
STAGE you want.  
7. Touch the SELECT KEY.  
7. Touch the SELECT key to accept and store the new value.  
High Limit:  
The outlet temperature probe contains both an ECO switch  
and a thermistor for temperature measurement. The sensed  
outlet temperature is used for the automatically resettable  
High Limit setpoint. If the sensed outlet temperature exceeds  
the High Limit setpoint, a "soft lockout" condition will occur  
and the burner will be shut off. This fault condition is  
automatically cleared when the temperature drops below  
the high limit setpoint minus the high limit differential.  
8. Use the UP and DOWN key to select the value you wish to  
enter.  
9. Touch the SELECT key to accept and store the new value.  
Temperature Units:  
Temperature can be displayed in either °F or °C units.  
Post Circulate Delay Time:  
The time circulation pump will stay on after the burner is  
turned off. The time in seconds is adjustable with the following  
values: 45, 90, 180 or continuous. If the continuous value is  
selected the pump will remain on at all times and the post  
circulate state time will be set at 45 seconds.  
HIGH LIMIT SETPOINT ADJUSTMENT PROCEDURE  
The High Limit setpoint has a range of 90 Degrees F to 210  
Degrees F for a GW and a range of 90 Degrees to 235 Degrees  
F for a GB. Use the following procedure to change the  
automatically resettable High Limit Setpoint:  
Network Address:  
This is a unique number assigned to this boiler to differentiate  
it from other boilers or water heater on the same A. O. Smith  
proprietary network. A valid Network Address can be any  
number from 1 to 31. It is set by default to zero, which is an  
invalid address. The boiler will not communicate until it is  
changed to a valid and unique number. This prevents two  
units from trying to respond to the same request from the PC  
or supervisory network device.  
1. Touch the MENU key.  
2. Scroll the">"with the DOWN keynexttoUSERSETTINGSCREEN.  
3. Touch the SELECT key.  
4. Scroll the ">" with the DOWN key until it is pointing to HIGH  
LIMIT SETPOINT.  
5. Touch the SELECT KEY.  
6. Use the UPand DOWN key to select the value you wish to enter.  
7. Touch the SELECT key to accept and store the new value.  
Configuration Settings Screen:  
Displays the status of the dipswitches installed on all boards  
as described on page 9.  
High Limit Differential:  
The outlet temperature must be below the automatic High  
Limit setpoint minus the High LImit Differential setpoint before  
a call for heat can be generated.  
Log & System Info Screen:  
Displays the following information:  
Elapsed hours of operation (Total time system has been  
powered up)  
HIGH LIMIT DIFFERENTIAL SETPOINT  
ADJUSTMENT PROCEDURE  
Number of running minutes (Number of minutes system has  
been in the run mode)  
The High LImit Differential Setpoint has a range of 1 Degree F to  
50 Degrees F for all models. Use the following procedure to  
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Number of cycles for each stage (Number of times stage  
has been in heat mode).  
Kbtu rating of the boiler (0 to 5750Kbtu in 10Kbtu increments)  
The software revision level of the CCB, and FCB micro-  
controllers.  
item is selected, the ">" will then flash slowly to indicate that  
the item has been selected. The Up and Down keys are then  
used to change its value.  
From the Current Error Screen this key is used to reset the  
system from an error:  
Current Error Screen:  
Displays the last error that the system has detected plus a  
timestamp of when the error occurred. (The timestamp is  
based on the elapsed hours value at the time the error  
occurred. It is displayed in hours and minutes. This error  
remain displayed as long as it is still valid. When cleared it is  
moved to the Error History Screen. The system will  
automatically jump to this screen when an error is detected.  
It will also go to this screen upon power-up if an error was  
still valid when power was turned off.  
Up and Down Keys:  
These keys are used to move upwards and downwards in  
screens to reach a desired item and to change setpoints  
and user settings. They have an auto increment/decrement  
feature for some of the configurations and values. When you  
first press one of the keys and value changes by 1 count,  
then wait 1/2 second and changes slowly until the key is  
released or if held for 3 or more seconds it will change the  
value quickly.  
NOTE: Errors are cleared from this screen by pressing the  
"select" key.  
Help Key:  
Pressing the Help key from any screen displays helpful  
information about that screen. From the menu screen, general  
help information is displayed as to how to use the user  
interface. To return to the previous screen press the Help or  
Select keys, or press Menu key to go to the menu screen. If a  
small down arrow appears in the lower right hand corner  
then there is off screen content below what is displayed.  
Press the down arrow to scroll down to this information. After  
scrolling down an up arrow will appear in the upper right  
hand corner to indicate off screen content above what is  
displayed.  
Error History Screen:  
This screen displays a list of the last 9 errors (with  
timestamps) that have occurred. The last error to occur is  
displayed first. If a new error occurs this screen is presented  
to display the error.  
Reload Defaults Screen:  
From this screen the user can restore the factory default  
values for screen adjustable configurations by pressing the  
Select key. The values restored are as follows:  
UIM LED’s  
GW Models  
Oper Setpnt (Operating Setpoint) - 145° F (63° C)  
Stage1 Diff (Operating Setpoint Differential) = 3° F (2° C)  
Stage2 Diff (Operating Setpoint Differential) = 6° F (3° C)  
Hi LImit (High LImit Setpoint) = 210° F (99° C)  
Hi Limit Dif (High Limit Differential) = 20° F (11° C)  
The three LED’s to the right of the LCD indicate the status of  
the overall system. The red LED indicates that a fault has  
been detected and the system has stopped running. It is on  
continuously for soft faults and flashes for hard faults. The  
Yellow LED indicates that the boiler is in a ready mode waiting  
for a call for heat command. When on continuously the Green  
LED indicates that the system is in the heating mode. If it is  
flashing it indicates that the UIB is in the initialization mode  
when the touch switches are being calibrated. On multiple  
stage boilers there are also eight LED’s on the lower right  
that indicate the state of the individual FCB’s. The red LED’s  
are only on when the main red LED is on and indicate which  
FCB has the error. The green LED indicates when flame is  
proved on that particular stage, unless the dipswitch for  
sensing flame is turned off. Then the LED indicates that the  
gas valve has turned on.  
GB Models  
Oper Setpnt (Operating Setpoint) = 190° F (88° C)  
Stage1 Diff (Operating Setpoint Differential) = 3° F (2° C)  
Stage2 Diff (Operating Setpoint Differential) = 6° F (3° C)  
Hi LImit (High LImit Setpoint) = 230° F (110° C)  
Hi Limit Dif (High Limit Differential) = 20° F (11° C)  
Both Models  
Tempert Units (Temperature Units) = F  
Post Cir Secs (Post Circulation pump delay = 45 seconds  
Network Address (Network Address) = (non-valid address)  
Fault Messages and Troubleshooting Guide  
UIM Touch Switches  
The EMC5000 system does extensive self-diagnostics and  
displays detected faults on the UIM display in an easy to read  
manner. There are approximately 80 different faults that can  
be detected. Some of the faults are caused by internal  
problems and some by external causes. The faults create  
different types of system lockouts (shut down). Hard lockouts  
are serious problems that require the user to manually restart  
system. Soft lockouts can be reset by the user or after 60  
minutes the system will automatically clear the error and  
restart. Auto Reset lockouts will monitor the cause of the fault  
and if the fault clears itself the system reset itself. Faults with  
Immediate Reset lockouts are caused by faults that are  
momentary in nature. The fault is recorded and the system  
immediately resets itself. The following table shows the fault  
messages and some possible troubleshooting hints:  
Below the LCD display are five touch switches or keys, that the  
operator uses to operate the system.  
Menu Key:  
Pressing this key activates the menu screen where the other  
screens can be accessed.  
Select Key:  
This key performs several functions. Screens can be selected  
from the menu screen by pressing this key when the">"  
appears next to the screen desired.  
On the User Settings screen items that appear next to a ">"  
symbol can be selected with this key. If a setpoint configuration  
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TROUBLESHOOTING IGNITION SYSTEM  
Fault Messages and Lockout Status (* = stage number: 1 or 2)  
Fault Displayed  
Description  
Red LED  
Lockout  
“Display Fail”  
Communications with UIM interrupted  
Continuous  
Auto Reset  
Check communication cable to UIM. Try moving to other Internal Communications connector on CCB. Also  
check the connectors where the cable is plugged in for best connecting wires.  
“Comm. Fail Stg.*”  
Communications with FCB interrupted  
Same as above. Also try swapping FCB and UIM communications cables.  
Continuous  
Auto Reset  
“Low AC Voltage”  
Line voltage less than 90 vac Continuous  
Check incoming power line for loss of voltage. May also be caused by a power line momentary loss of voltage.  
Auto Reset  
“Low 24VAC”  
Voltage from transformer less than 18 vac Continuous Auto Reset  
Check transformer output. Should be over 24vac. May be caused by excessive current drain or a faulty  
transformer  
“Brown Out Reset”  
Indicates a brown out reset occurred  
Caused by a momentary dip in voltage on the CCB +5vdc power bus. Contact factory. (Not considered a  
serious problem if it only occurs on very rare occasions.)  
- - - -  
None  
“Timeout Reset”  
Indicates a watchdog reset occurred  
Caused when the micro executes the software in an improper way. Contact factory. (Not considered a  
serious problem if it only occurs on very rare occasions.)  
- - - -  
None  
“CCB Overflow”  
Stack overflow - recorded in history only  
Caused when the micro overfills its memory stack. Contact factory. (Not considered a serious problem if it  
only occurs on very rare occasions.)  
- - - -  
Immediate Reset  
“CCB Underflow”  
Stack underflow - recorded its history only  
Caused when the micro underfills its memory stack. Contact factory. (Not considered a serious problem if it  
only occurs on very rare occasions.)  
- - - -  
Immediate Reset  
“Sequence Err”  
Incorrect flow of critical code  
Caused when the micro executes software code in an incorrect manner. Contact factory.  
Flashing  
HARD  
“A/D Fail CCB”  
Error in analog input reading Flashing HARD  
Caused when the Analog to Digital converter section of the micro operates improperly. Contact factory.  
“EEProm Error”  
Not implemented  
- - - -  
None  
“ROM Failure Stg*”  
ROM contents incorrect  
Flashing  
HARD  
Caused when the Read Only Memory on one of the FCB micros operates improperly. Contact factory.  
Flashing HARD  
Caused when the Read Only Memory on the CCB micro operates improperly. Contact factory.  
FCB output pin shorted Flashing HARD  
Caused when a pin on one of the FCB micros is not in the output state it should be in. Contact factory.  
CCB output pin shorted Flashing HARD  
Caused when a pin on the CCB micro is not in the output state it should be in. Contact factory.  
FCB processor failed internal check Flashing HARD  
Caused when one of the FCB micros does not pass its internal checks. Contact factory.  
CCB processor failed internal check Flashing HARD  
Caused when the CCB micro does not pass its internal checks. Contact factory.  
Flashing HARD  
Caused when the CCB micros Random Access Memory operates incorrectly. Contact factory.  
“FCB Comm Timeout” FCB did not receive command from CCB Continuous SOFT  
“ROM Failure CCB” ROM contents incorrect  
“Hdwr Short Stg**  
“Hdwr Short CCB”  
“CPU Fail Stg**  
“CPU Fail CCB”  
“RAM Failure CCB” CCB Ram check failed  
Caused when communications between the CCB and the FCB are interrupted. May occur when a surge of  
power on a nearby device (i.e. arc welder) creates an EMI burst. Not a serious problem if it occurs rarely.  
“No Flow”  
Water is not flowing  
Continuous  
SOFT  
Caused by the flow switch being open when it should be closed. Check water lines, pump, flow switch  
contacts, wiring.  
“Blower Prov Stg*”  
blower pressure is too low  
Continuous  
SOFT  
Caused by either the High-Speed or Low-Speed blower prover switches being open when they should have  
been closed. Check blowers, switch contacts, wiring, and for air leaks.  
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“Blocked Flue”  
“High Limit”  
Flue is Blocked  
Continuous  
SOFT  
Caused by the blocked flue switch contacts being open when they should have been closed. Check for flue  
blockage, switch contacts, wiring.  
Outlet temp. exceeded high limit setpoint  
Continuous  
Auto Reset  
Caused when the temperature of the outlet probe exceeds the high limit setpoint. This is an internal  
“software” limit switch and not an actual device. Check that the over temperature is not being caused by  
improper setup or operation of the boiler.  
“ECO fault”  
Outlet temp is too high  
Flashing  
HARD  
Caused when the ECO contacts in the Outlet probe are open when they should be closed. Fault may  
be due to high outlet temperature, bad switch contacts in the ECO, or disconnected wiring. Note: The ECO  
can be checked by disconnecting the outlet probe from the CCB and reading the resistance across the two  
active pins on the connector at the end of the probe cable. The value should be approximately 0 ohms when  
the temperature of the probe is less than 220°F.  
“Low Water”  
Water level is too low  
Flashing  
HARD  
Caused by the Low Water Cut Out device not closing its feedback switch contacts when it should. Check  
water line, switch contacts, wiring LWCO.  
“Low Gas”  
“IRI Gas”  
Gas pressure is too low  
Flashing  
HARD  
Caused by the Low Gas switch being open when it should be closed. Check gas line, switch contacts, wiring.  
IRI Gas Valve did not turn on Flashing HARD  
Caused by the IRI Gas Valve not closing its feedback switch contacts when it should. Could also be caused  
by a problem with the relay output on the CCB. Check output to IRI Gas Valve, switch contacts, wiring.  
“Powered Vent”  
Power vent not running  
Flashing  
HARD  
Caused by the Powered Vent device not closing its feedback switch contacts when it should. Could also be  
caused by a problem with the relay output on the CCB. Check output to powered vent, switch contacts, wiring.  
“High Gas Stg*”  
“Inlet Probe”  
Gas pressure too high  
Flashing  
HARD  
Caused by the High Gas switch being open when it should be closed. Check gas line, switch contacts, wiring.  
Inlet probe shorted or open Flashing HARD  
Caused when the thermistor in the probe or the wiring to the probe is shorted or disconnected. Check the  
probe. Note: The thermistor and wiring can be checked by disconnecting the probe from the CCB and  
reading the resistance across the two active pins on the connector at the end of the probe cable. The value  
should be approximately 10K ohms (value will change slightly with changes in temperature).  
“Outlet Probe:”  
Tank Probe”  
Outlet probe shorted or open  
Flashing  
HARD  
Caused when the thermistor in the probe or the wiring is shorted or disconnected. Check the probe. Note:  
the thermistor and wiring can be checked by disconnecting the probe from the CCB and reading the resistance  
across the two active pins on the connector at the end of the probe cable. The value should be approximately  
10K ohms (value will change slightly with changes in temperature).  
Tank (Remote) probe shorted or open  
Flashing  
HARD  
Caused when the thermistor in the probe or the wiring is shorted or disconnected. Check the probe. Note: the  
thermistor and wiring can be checked by disconnecting the probe from the CCB and reading the resistance  
across the two active pins on the connector at the end of the probe cable. The value should be approximately  
10K ohms (value will change slightly with changes in temperature).  
“Igniter Stg*”  
Igniter current is too low  
Flashing  
HARD  
Caused by a low current draw problem with the Silicon Carbide Igniter. This may occur if the igniter is old,  
damaged, or disconnected and no longer draws the proper level of current. This condition will affect the  
ability of the igniter to get hot enough to fire the gas properly. Check the igniter and its associated wiring.  
“Igniter Pwr Stg*”  
Improper power applied to Silicon Carbide circuit  
Caused by improper line power being applied to the Silicon Carbide circuit. Check line connections. Paying  
particular attention to the earth ground connection. Also check that line voltage does not exceed 132 vac rms.  
Flashing  
HARD  
“Igniter Hdwr Stg*”  
"Gas Relay Stg*"  
"Flame Stg*"  
Hardware problems with Silicon Carbide circuit  
Gas Valve Relays did not turn on  
Flame not detected  
Flashing  
Flashing  
Flashing  
Flashing  
HARD  
HARD  
HARD  
HARD  
"Blwr Low Stg*"  
Low speed blower relay did not turn on  
Caused by a failure of a relay on the FCB. Contact factory.  
"Blwr Hi Stg*"  
High speed blower relay did not turn on  
Caused by a failure of a relay on the FCB. Contact factory.  
Flashing  
HARD  
"Short Cycle Cond." Burner cycle rate above 30 per hour  
SEE BELOW  
- - - -  
Caused when a stage performs more than 30 heat cycles in one hour. When this fault is detected the system continues  
to operate but the calls for heat are forced to occur no faster than every 180 seconds. While this  
system is in this short cycle operating mode the yellow "Standby" LED flashes. Check system setup and operation.  
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Other troubleshooting hints:  
6. Running the system with the gas turned off will allow the  
system to run through all operating steps up to flame  
sensing.  
1. Input switches can be easily checked by observing their  
activation on the UIM System Status screen. Force the boiler  
to remain in the Standby mode by opening the Thermostat  
input or by setting the operating setpoint to the minimum so  
that the system does not request heat. Then short out the  
contacts on the switch and verify that an asterisk "*" appears  
next to the appropriate input on the screen. If it does not  
then look for the problem to be in the wiring or connectors  
between the flow switch and the CCB.  
7. Proper operation of the flame sensing circuit can be almost  
completely verified through the use of a 14007 diode. The  
anode end of the diode should be connected to the  
appropriate flame sense lead and the cathode end (bar) of  
the diode should be connected to the case of the boiler  
(earth ground connection). Gas is not needed for this  
procedure and therefore should be off. It is also desirable  
to disable the command for heat by opening the thermostat  
leads. After apply power the system should declare an error  
because flame is being sensed at the wrong time. Shift to  
the "System Status" screen and scroll down to the  
appropriate "Flame" input. The asterisk "*" should appear  
when the diode is connected and not when it is disconnected.  
2. When troubleshooting a particular problem the heating  
sequence time can be shortened by turning off the  
dipswitches for operation devices that are not needed during  
troubleshooting.  
8. The CCB can be individually checked out by setting the 10  
position CCB dipswitch to off. This will make the system  
operate as a single stage and disable the other FCB's.  
3
The pump can be activated during the "Standby" mode by  
changing the post-circulate time to continuous.  
9. Watching the Control States screen while troubleshooting  
the heating sequence will help determine what is causing  
the problem. Knowing what state the CCB and FCB's are in  
when the problem occurs will help to pinpoint a possible  
source of the fault.  
4. All Hi-Speed blowers can be activated for 5 minutes by  
opening any Hi-Speed blower prover switch prior to turning  
on the power. This activates the "shutter adjust" mode.  
During this time, activation of all of the blower prover switches  
can be checked on the "system status" screen.  
10. Write down the proper positions of the dip switches after  
initial installation and compare them to the present dipswitch  
setting shown on the "Configuration Settings" screen. This  
will catch any accidental changing of the dipswitches.  
5. Opening the Thermostat input leads will force the system to  
remain in the standby mode.  
18  
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NOTES  
20  
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NOTES  
21  
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NOTES  
22  
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NEW BOILER LIMITED WARRANTY  
A. O. Smith Corporation, the warrantor, extends the following LIMITED WARRANTY to the owner of this hydronic boiler:  
1. If within TEN years after initial installation of the boiler, the heat exchanger shall prove upon examination by the warrantor to be defective in  
material or workmanship, the warrantor, at his option, will exchange or repair such part or portion. This term is reduced to FIVE years if this  
boiler is used for volume hot water supply purposes other than hydronic space heating.  
a. This warranty is extended to the owner for all other parts or portion during the FIRST year following initial installation of this boiler.  
b. The warranty on the repair or replacement of the part or portion will be limited to the unexpired term of the original warranty.  
2. CONDITIONS AND EXCEPTIONS  
This warranty shall apply only when the boiler is installed in accordance with local plumbing and building codes, ordinances and regulations,  
the printed instructions provided with it and good industry practices. In addition, an appropriately sized safety relief valve certified to the ASME  
Boiler and Pressure Vessel Code must have been installed and fresh water used for filling and makeup purposes;  
a. This warranty shall apply only when the boiler is used:  
(1) at temperatures not exceeding the maximum setting of its operative and/or high limit control;  
(2) at water pressure not exceeding the working pressure shown on the boiler;  
(3) when filled with boiler water, free to circulate at all times and with the heat exchanger free of damaging scale deposits;  
(4) in a noncorrosive and non-contaminated atmosphere;  
(5) in the United States, its territories or possessions, and Canada;  
(6) at a water velocity flow rate, not exceeding or below the Boiler's designed flow rates;  
b. Any accident to the boiler, any misuse, abuse (including freezing) or alteration of it, any operation of it in a modified form will void this  
warranty.  
3. SERVICEAND REPAIR EXPENSE  
Under this limited warranty the warrantor will provide only a replacement part. The owner is responsible for all other costs. Such costs may  
include but are not limited to:  
a. Labor charges for service removal, repair or reinstallation of the component part;  
b. Shipping, delivery, handling, and administrative charges for forwarding the replacement part from the nearest distributor and returning the  
claimed defective part to such distributor.  
c. All cost necessary or incidental for any material and/or permits required for installation of the replacement.  
4. LIMITATIONS ON IMPLIED WARRANTIES  
Implied warranties, including any warranty of merchantability imposed on the sale of this boiler under state law are limited to one (1) year  
duration for the boiler or any of its parts. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above  
limitation may not apply to you.  
5. CLAIM PROCEDURE  
Any claim under the warranty should be initiated with the dealer who sold the boiler, or with any other dealer handling the warrantor’s products.  
If this is not practical, the owner should contact:  
U.S. Customers  
Canadian Customers  
A. O. Smith Water Products Company  
500 Tennessee Waltz Parkway,  
Ashland City, TN 37015  
A. O. Smith Enterprises Ltd.  
P. O. Box, 310 - 768 Erie Street  
Stratford, Ontario N5A 6T3  
Telephone: (519) 271-5800  
Telephone: 800 323-2636  
a. The warrantor will only honor replacement with identical or similar parts thereof which are manufactured or distributed by the warrantor.  
b. Dealer replacements are made subject to in-warranty validation by warrantor.  
6. DISCLAIMERS  
NO OTHER EXPRESS WARRANTYHAS BEEN OR WILLBE MADE ON BEHALF OFTHE WARRANTOR WITH RESPECTTOTHE MERCHANTABILITY  
OF THE BOILER OR THE INSTALLATION, OPERATION, REPAIR OR REPLACEMENT OF THE BOILER. THE WARRANTOR SHALL NOT BE  
RESPONSIBLE FOR WATER DAMAGE, LOSS OF USE OF THE UNIT, INCONVENIENCE, LOSS OR DAMAGETO PERSONALPROPERTY OR OTHER  
CONSEQUENTIAL DAMAGE. THE WARRANTOR SHALL NOT BE LIABLE BY VIRTUE OF THIS WARRANTY OR OTHERWISE FOR DAMAGE TO  
ANYPERSONS OR PROPERTY, WHETHER DIRECTOR INDIRECT,AND WHETHERARISING IN CONTRACTOR TORT.  
a. Some states or provinces do not allow the exclusion or limitation of the incidental or consequential damage, so the above limitations or  
exclusions may not apply to you.  
b. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.  
Fill in the following for your own reference. Keep it. Registration is not a condition of warranty. The model and serial number are found on the boiler’s  
rating plate.  
Owner_________________________________________________________________________________________________________________________  
Installation Address____________________________________________________________________________________________________  
City and State or Province_______________________________________________________Postal/Zip Code___________________________  
DateInstalled_____________________________Model No.____________________________Serial No._________________________________  
Dealer’s Name________________________________________________________________________________________________________  
Dealer’s Address______________________________________________________________PhoneNo.________________________________  
FILLIN WARRANTYAND KEEPFOR FUTURE REFERENCE  
23  
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ADIVISION OFA. O. SMITH CORPORATION  
MC BEE, SC., RENTON, WA.,  
STRATFORD-ONTARIO, VELDHOVEN-THE NETHERLANDS  
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