Avaya 1165E User Manual

Avaya 116 5 E IP Deskphone

User Guide

Avaya Communication Server 10 0 0

Document Status: Standard

Document Version: 03.01

Part Code: NN43101-102

Date: October 2010

Revision history

October 2010

Standard 03.01. This document is up-issued to support UNIStim

5.0 and Avaya Communication Server 1000 Release 7.5.

July 2010

Standard 02.02. This document is up-issued to reflect changes in

technical content for Call Log Options, and to add Record on

Demand content.

June 2010

Standard 02.01. This document is up-issued to support Avaya

Communication Server 1000 Release 7.0.

April 2010

Standard 01.02. This document is up-issued to support Avaya

Communication Server 1000 Release 5.5 and Avaya

Communication Server 1000 6.0 with UNIStim 4.1.

October 2009

Standard 01.01. This document is issued to support the IP Phone

1165E for Communication Server 1000 Release 5.5 and 6.0.

Revision history

Contents

About the Avaya 1165E IP Deskphone . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

USB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 23

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 23

WML Browser support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Station Control Password (SCPW) . . . . . . . . . . . . . . . . . 28

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Entering text using the IP Deskphone dialpad . . . . . . . . . . . . 31

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 32

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 33

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 36

QoS configuration recommendations . . . . . . . . . . . . . . . . 38

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 39

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 55

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 56

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 58

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Contents

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 60

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 61

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 61

Viewing IP Deskphone information . . . . . . . . . . . . . . . . . 62

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . 64

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 71

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 72

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 73

Configuring the name display format . . . . . . . . . . . . . . . . 75

Configuring Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . 76

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 78

Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

1. Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

5. File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

6. Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 120

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 120

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 123

7. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

8. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 123

9. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

10. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . 124

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Contents

1. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . 124

2. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 126

Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

1. Lock menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

2. USB Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . 132

Making a call using the Corporate Directory . . . . . . . . . 132

Making a call using the Personal Directory . . . . . . . . . . 133

Making a call using the Callers List . . . . . . . . . . . . . . . . 134

Making a call using the Redial List . . . . . . . . . . . . . . . . . 135

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 146

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 150

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 152

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 156

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 157

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 158

Securing your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . 160

Talking with more than one person . . . . . . . . . . . . . . . . . 162

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 162

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 164

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 167

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Using Call Page Connect to make an announcement . . . . . 170

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 171

Contents

Charging a call or charging a forced call . . . . . . . . . . . . . . . 171

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 176

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 182

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 182

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 190

Using Virtual Office on your Remote IP Deskphone . . . 192

Using Virtual Office on your Office IP Deskphone . . . . . 194

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 196

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 196

Emergency calls on your Remote IP Deskphone . . . . . . 196

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 197

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 199

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 200

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 200

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 201

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 202

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 202

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 204

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Contents

Accessing External Server Applications . . . . . . . . . . . . . 209

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 209

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 211

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Feature Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Services and Telephone Options Menus . . . . . . . . . . . . . . . 215

Regulatory and safety information . . . . . . . . . . . . . . . . . . 217

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 220

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 221

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Appendix: Connecting the components . . . . . . . . . . . . . 241

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Connecting the components of the IP Deskphone . . . . . 242

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

About the Avaya 1165E IP Deskphone

The Avaya 1165E IP Deskphone builds on the award-winning Avaya

1100 Series IP Deskphones industrial design and offers a high resolution

color display and new graphical user interface elements that enhance the

user experience. The Avaya 1165E IP Deskphone provides easy access

to multiple lines and call processing features. It supports converged

(voice and data) applications through External Application Server APIs to

provide productivity enhancing applications and to enrich user experience

with advanced multimedia interaction. (See Note 1).

Experience the display capabilities by personalizing the background

image of the Avaya 1165E IP Deskphone display, and loading digital

pictures into the IP Deskphone to view a Digital Picture Slideshow when

the IP Deskphone is idle. The audio experience is enhanced through

engineered audio tuning, and supports wideband (see Note 2) with a

newly-stylized handset that has been softly contoured for additional

comfort when using the handset.

Note 1: This feature requires an External Application Server.

Note 2: Wideband has dependencies on Avaya Communication

Platform support, including Avaya Communication Server 1000 and is

minimum-release dependent.

About the Avaya 1165E IP Deskphone

Basic features

Your Avaya 1165E IP Deskphone supports the following features:

•

up to sixteen line/feature keys with indicators using the Shift feature

four soft keys to provide easy access to features and call control

high resolution color display

high-quality handsfree speakerphone

wideband audio support for handset, headset, speaker, and

handsfree microphone

•

volume control keys for adjusting ringer, handsfree, handset, and

headset volume

seven specialized feature keys:

— Quit

— Directory

— Message/Inbox

— Shift/Outbox

— Services

— Copy

— Expand

•

five call-handling keys:

— Mute

— Handsfree

— Goodbye

— Headset

— Hold

•

two Gigabit Ethernet ports—for LAN and PC connections

integrated headset support for wired and wireless options including

USB and Bluetooth Wireless Technology

•

IEEE 802.3af PoE or local AC power options

About the Avaya 1165E IP Deskphone

•

hearing aid compatibility

USB port for connecting a USB keyboard, USB mouse, USB headset,

USB flash drive and powered hubs

•

USB access control (USB lock) that controls how the USB port on the

Avaya 1165E IP Deskphone can be used

support for Graphical External Application Server (GXAS) protocol

that enables External Application Server APIs to provide feature

functionality

•

support for the Avaya 1100 Series Expansion Module to add keys

supports wideband audio using a wideband capable handset. Your

deskphone is equipped with a wideband-capable handset.

•

supports wideband audio when the deskphone is equipped with a

wide-band capable headset. You must supply your own wideband-

capable headset.

•

supports wideband audio using the internal speakerphone

supports the ability to deliver text messages to the display and audio

messages to the speaker (see “Audio and text message broadcast”

on page 23)

•

supports the WML Browser (see “WML Browser support” on page 24)

For information about using the Expansion Module, see the Avaya 1100

Series Expansion Module User Guide (NN43130-101).

About the Avaya 1165E IP Deskphone

Telephone controls

Figure 1 on page 14 shows the Avaya 1165E IP Deskphone.

Fig u re 1 : Ava y a 1 1 6 5 E IP De sk p h o n e

This section describes the controls on your Avaya 1165E IP Deskphone.

Context Sensitive Soft keys are located

below the display area. The LCD label above

each key changes, based on the active

feature. These keys are referred to as Soft

keys throughout this document.

About the Avaya 1165E IP Deskphone

When a triangle appears before a soft key

label, the feature is active.

Press the More... key to access the next

layer of soft keys.

The keys on either side of the LCD display

area are Self-labeled Line/Programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

These keys are referred to as Line/ feature

keys throughout the remainder of this guide.

A steady LCD icon beside a line (DN) key

indicates that the line is active. A flashing

LCD icon indicates the line is on hold or the

feature is being programmed.

A steady LCD icon beside a feature key

indicates that the feature is active. A flashing

LCD icon indicates that the feature is being

programmed.

Use the Volume control buttons to adjust

the volume of the ringer, handset, headset,

speaker, and the Handsfree feature. Press

the top button to increase the volume, and

press the bottom button to decrease the

volume.

(Volume +)

(Volume -)

About the Avaya 1165E IP Deskphone

Your Mute key functionality is enabled or

disabled by your system administrator.

Contact your system administrator to

determine if your Mute key is enabled.

(Mute)

If your Mute key is enabled.press the Mute

key to listen to the receiving party without

transmitting. Press the Mute key again to

return to two-way conversation.

Note: If you Mute key is not enabled,

pressing the Mute key places the call on

hold. Press the Mute key again to

restore the active call or press the line

key to restore the active call. You cannot

retrieve this call from hold by press the

Hold key.

The Mute key applies to handsfree, handset,

and headset microphones.

The Mute LED indicator, located on the

Mute key, flashes to indicate that the

microphone is muted.

Press the Handsfree key to make or answer

a call using the two way speakerphone.

(Handsfree)

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

Use the Navigation keys to scroll through

menus and lists appearing on the LCD

display screen.

Use Up and Down to scroll up and down in

lists.

(Navigation)

About the Avaya 1165E IP Deskphone

Use Enter, at the center of the Navigation

key cluster, to confirm menu selections.

In most menus, you can use Enter instead of

the Select soft key.

Press the Hold key to put an active call on

hold. Tap the flashing line key to return to the

caller on hold.

(Hold)

Use the Expand key to access applications

managed through an external application

server.

(Expand)

Note: This feature requires an External

Application Server.

Press the Headset key to answer a call

using the headset or to switch a call from the

handset or handsfree to the headset.

(Headset)

The Headset LED indicator, located on the

Headset key, lights to indicate that the

headset is in use.

Press the Headset key twice to open the

Bluetooth Setup menu.

(Headset)

If the Bluetooth wireless technology is not

enabled on your IP Deskphone, this menu is

not available.

Use the Goodbye key to terminate an active

call.

(Goodbye)

About the Avaya 1165E IP Deskphone

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator

flashes.

Note: You may also hear an audio

Message Waiting Indicator (stutter or

beeping dial tone) when you go off-hook.

When your Avaya 1165E IP Deskphone

firmware is being updated, the blue Feature

Status Lamp indicator flashes.

To find out if additional features are

supported for this lamp, contact your

administrator.

Press the Copy key to copy entries to your

Personal Directory from other lists, such as

the Callers List, Redial List, and Corporate

Directory.

(Copy)

Press the Quit/Stop key to exit an active

menu or dialog. Pressing the Quit/Stop key

does not affect the status of active calls.

(Quit)

Press the Shift/Outbox key to toggle

between two feature key pages, and to

access an additional six lines or features.

(Shift/Outbox)

This function is not available on all phones;

consult your system administrator.

Press the Message/Inbox key to access

your voice mailbox.

(Msg/Inbox)

This function is not available on all phones;

consult your system administrator.

About the Avaya 1165E IP Deskphone

Press the Directory key to access directory

services.

(Directory)

(Services)

Press the Services key, and then use the

navigation keys to access the following

items:

•

Telephone Options:

— Volume adjustment...

— Contrast adjustment

— Language...

— Date/Time

— Display diagnostics

— Local Dialpad Tone

— Set Info

— Diagnostics

— Call Log Options

— Ring type...

— Call timer

— On hook default path

— Change FeatureKey label

— Name Display Format

— Live Dial Pad

•

Password Admin:

— Station Control Password

The Password Admin menu is not

available on all IP Deskphones. Consult

your system administrator.

Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured)

— Press the Services key to exit from

any menu or menu item.

About the Avaya 1165E IP Deskphone

Press the Services key twice to access the

Local Tools menu, and then use the Left /

Right navigation keys to access the following

items:

(Services)

•

Preferences

Diagnostics

Configuration

Locks

(Navigation Keys)

If you attempt to access the Local Tools

menu, and a dialog box appears prompting

you for a password, contact your system

administrator. Your system administrator can

establish a password for the Local Tools

menu.

Telephone display

The Avaya 1165E IP Deskphone provides a 4.1 inch (diagonal measured)

color QVGA TFT display, capable of displaying a QVGA 320 x 240 (width

by height) image. The graphics controller supports 24-bit color (16 million

colors).

Your Avaya 1165E IP Deskphone provides three display areas:

•

The upper display area provides labels for the eight line/ feature key

labels.

•

The middle display area contains information for items such as caller

number, caller name, Call Timer, feature prompt strings, user-entered

digits, date and time information, and IP Deskphone information.

•

The lower display area provides labels for the four soft keys.

Figure 2 on page 21 shows the Avaya 1165E IP Deskphone display area,

including the line/feature keys and soft keys.

About the Avaya 1165E IP Deskphone

Fig u re 2 : Ava y a 1 1 6 5 E IP De sk p h o n e d isp la y a re a

Self-labeled line/programmable feature key labels appear beside the line

keys, and context-sensitive soft key labels appear directly above the soft

keys. Self-labeled means that the label next to the line/feature key is

presented from the call server automatically if a feature is programmed,

and can also be edited and changed by the user. Context-sensitive

means that the labels that appear above the soft keys present the

features that are available to the user at that time. The soft key labels

change depending on the active feature or the state of the call.

Self-labeled line/programmable feature keys are referred to as line/

feature keys and Context Sensitive Soft keys are referred to as soft keys

throughout this document.

About the Avaya 1165E IP Deskphone

Figure 3 on page 22 shows an idle LCD screen.

Fig u re 3 : Ava y a 1 1 6 5 E IP De sk p h o n e LCD scre e n

USB support

The Avaya 1165E IP Deskphone has a USB port for connecting a USB

keyboard, USB mouse, USB headset, and USB flash drive. The Avaya

1165E IP Deskphone supports powered downstream 1.1-compliant USB

hubs, including USB 2.0 hubs, if they offer USB 1.1-backwards

compliancy.

There are two levels of power for the USB port.

•

When you power the Avaya 1165E IP Deskphone through Ethernet

POE, the Avaya 1165E IP Deskphone provides up to 100 mA at 5

volts for the USB port.

•

When you power the Avaya 1165E IP Deskphone through local AC

power, the Avaya 1165E IP Deskphone provides up to 500 mA at 5

volts on the USB port.

Note: Current limiting can obstruct the working of complex devices

such as USB keyboards with built-in hubs. If a hub is involved, use

external power.

About the Avaya 1165E IP Deskphone

You can plug a USB flash drive into the USB Port of the Avaya 1165E IP

Deskphone or on a powered hub connected to the IP Deskphone, and

transfer files to and from the IP Deskphone.

License Notification

Notify your system administrator if your IP Deskphone displays a

message in a pop-up window about the licensing feature or evaluation

period. License notification provides details to help diagnose why the

features are disabled on the IP Deskphone. You can press the Stop key

or lift the handset to close the window. The window redisplays every 24

hours at 1:00 AM (default). The time and time frame can be configured

when you provision the IP Deskphone. For information about provisioning

the IP Deskphones, see Avaya Communication Server 1000 IP

Deskphones Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all IP Deskphones. Call features and

Flexible Feature Codes (FFC) must be assigned to your Avaya 1165E IP

Deskphone, and supported by system software. Contact your system

administrator to configure these features and codes on your Avaya 1165E

IP Deskphone.

Au d io a n d te x t m e ssa g e b ro a d ca st

The Avaya 1165 IP Deskphone can display special messages in the

display area of your telephone, and can play special audio messages

through the speaker. Your administrator broadcasts these messages,

which can be used to inform you of events like company news, meeting

reminders, and weather bulletins. The message can be preceded by an

audio alert (a series of beeps).

The Avaya 1165 IP Deskphone supports the following special messages:

•

display: content in the form of a WML web page is displayed on a

WML browser on the IP deskphone

About the Avaya 1165E IP Deskphone

•

text: a single line of text displays. If the message is too long for the

display, the message is truncated, you see an ellipsis and you cannot

see the rest of the message.

•

audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the

audio message plays, you can switch to your handset or headset to listen

to the message. Depending on the priority of the message, the message

can barge-in during an active telephone call, during an incoming call alert,

or when another message is playing.

You can also cancel the audio using the following methods:

•

if listening on the speaker, pressing the Handsfree key

if listening on the handset, placing the handset on hook

if listening on the headset, pressing the Headset key

by pressing the Cancel soft key

by pressing any Line or Feature key

W ML Bro w se r su p p o rt

The Avaya 1165 IP Deskphone includes a WML Browser. This browser

supports the display of WML pages containing text and images from your

administrator. You can also use it in the same way as you would use a

browser on a smartphone.

One or more tones may precede content displayed in the WML Browser.

There are two modes of content display: normal and barge. Normal

display of content occurs if you are not actively using the phone; barge

display of content occurs at any time.

You configure your IP Deskphone to support the WML Browser, including

configuring a WML home page. For more information, see “Configuration”

on page 124. Your administrator may have already configured the

browser for you.

About the Avaya 1165E IP Deskphone

When you access a WML page (called a deck) using the browser, the

pages (called a set of cards) download to your IP Deskphone. The

browser handles navigation between the cards in the downloaded deck.

After a card loads, it can cause a timer to be activated. When this timer

expires, the action defined on the card occurs.

When a card is active, but you have not done anything on the card for a

configurable amount of time, an inactivity page can display, if configured.

If you have a keyboard and mouse attached to your IP Deskphone, you

can use the mouse and keyboard on the WML page. Use the mouse to

navigate on the page, and to select or activate items. Use the keyboard to

navigate and input text.

The WML Browser supports basic HTTP authentication. If you connect to

a WML page that requires authentication, the browser leads you through

the authentication steps.

When you are browsing, the following soft keys on your IP Deskphone

can appear:

•

Home: Pressing this soft key causes the page defined in the WML

Home field to display.

Refresh: Pressing this soft key causes the current page to reload,

including a complete refresh of the deck.

Cancel: Pressing this soft key causes the active WML page request

to be cancelled.

The displayed WML page can have its own soft keys. These additional

soft keys can span multiple levels, so you use the More soft key to display

the next level of soft keys.

About the Avaya 1165E IP Deskphone

The following table describes some of the typical conditions and the soft

keys displayed.

Ta b le 1 : W ML so ftk e y d isp la y

Soft key

Condition

Page loading,

WML Home not

configured

Cancel

(blank)

Cancel

(blank)

Refresh

(blank)

Page loading,

WML Home

configured

Home

Page loaded,

WML Home not

configured

Refresh

Home

Page Loaded,

WML Home

configured,

no page-defined soft

keys

Page Loaded,

WML Home

configured,

one page-defined

soft key

<page-

defined

soft key

Home

Refresh

Home

(blank)

Page Loaded,

WML Home

configured,

two page-defined

soft keys

<page-

defined

soft key

<page-

defined

soft key

Refresh

Page Loaded,

WML Home

configured,

three page-defined

soft keys

<page-

defined

soft key

<page-

defined

soft key

<page-

defined

soft key

Home

Refresh

(blank)

About the Avaya 1165E IP Deskphone

Ta b le 1 : W ML so ftk e y d isp la y

Soft key

Condition

Page Loaded,

WML Home

configured,

four page-defined

soft keys

<page-

defined

soft key

<page-

defined

soft key

<page-

defined

soft key

<page-

defined

soft key

Home

Refresh

Page Loaded,

WML Home

configured,

five page-defined

soft keys

<page-

defined

soft key

<page-

defined

soft key

<page-

defined

soft key

<page-

defined

soft key

<page-

defined

soft key

Home

Refresh

(blank)

Some web pages enable you to use Click to Dial from the browser. When

a handset icon displays, the number shown beside the icon is the phone

number that will be dialed when the icon is selected. Highlight the icon

and select it to place a call; the web browser screen does not display

during the call.

Use the up and down arrow keys to highlight items on a page.

The browser tracks a history of the pages displayed. When the history

has items to display, you can see left and right arrows in the bottom right

corner of the display; these arrows indicate the directions available for

moving over the display.

Activate an item using the Enter key or the Feature keys located on either

side of the display.

About the Avaya 1165E IP Deskphone

Note: The Access key feature allows you to select items using

dialpad keys (such as pressing 1 for room service.) This function

must be configured.

Security features

The following security features are available on your

Avaya 1165E IP Deskphone:

•

Encrypted calling

Station Control Password (SCPW)

Encrypted calling

Your Avaya 1165E IP Deskphone supports secure communication using

SRTP media encryption. If the feature is enabled, a security icon (q)

appears on the screen when your call is secured using SRTP media

encryption. Contact your system administrator to find out if this feature is

available for your use.

Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security

features:

•

Electronic Lock to prevent others from making calls from your IP

Deskphone

•

password-protected IP Deskphone features (for example, Personal

Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your

system administrator for detailed information.

To change your SCPW:

1. Press the Services key once.

(Services)

About the Avaya 1165E IP Deskphone

2. Press the Up/Down keys to scroll, and

then highlight Password Admin.

3. Press Enter.

4. Use the dialpad to enter your password

at the prompt.

5. Press the Up/Down keys to scroll and

highlight New Password.

6. Press Enter.

7. Use the dialpad to enter the new

password.

Select

8. Press the Select soft key to accept the

new password.

If you are locked out of your

Avaya 1165E IP Deskphone, or if you

forget your SCPW, contact your system

administrator.

Note: The default configuration for Password Protection is off.

About the Avaya 1165E IP Deskphone

To turn Password Protection on or off:

1. Press the Directory key.

(Directory)

2. Press the Up/Down navigation keys to

scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password

(if Password Protection is enabled).

Enter

4. Press the Enter key.

5. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Enable Password Protection

— Disable Password Protection

6. Choose one of the following soft keys:

— Yes to accept the selection

Yes

— No to return to the Directory menu

Done

7. Press the Done soft key.

Entering and editing text

E n tering a n d editing text

You can enter and edit text on your Avaya 1165E IP Deskphone using the

following methods:

•

“Entering text using the IP Deskphone dialpad” on page 31

“Entering text using the USB keyboard” on page 32

The use of any of these methods for text entry or editing depends on the

application. Table 2 shows the applications and input devices that you

can use for text entry.

Ta b le 2 : Ap p lica tio n te x t e n try

For:

Use:

Call Server-related applications Dialpad

(for example, changing feature

USB keyboard for numeric

entries only

key labels, adding personal

directory entries, or dialing)

Graphical applications

Local Tools menu

USB keyboard

Dialpad for numeric entries

Entering text using the IP Deskphone dialpad

You can use the dialpad to enter text when you use features such as

Personal Directory, Redial List, and Callers List. Use the dialpad in

conjunction with the soft keys.

For example, if you want to enter the letter A, press the number 2 key

once. If you want to enter the letter C, press the number 2 key three

times. No letters are associated with the number 1 or the 0 keys;

however, punctuation is associated with these keys.

Entering and editing text

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools

and graphical applications.

For number entry in IP Deskphone applications (for example, when

dialing), you can use the keyboard to enter digits (0 to 9), as well as * and

#. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, f8,

f9, f10, f11, f12, f13, f14, f15, f16, f17, f18, f19, and f20) to control the IP

Deskphone. Table 3 shows the function keys and their associated action

during IP Deskphone calls.

Ta b le 3 : USB k e y b o a rd fu n ctio n k e y s d u rin g IP De sk p h o n e

ca lls (Pa rt 1 o f 2 )

Function key

Action

Go to Handsfree mode

Go to Headset mode

Place the current call on hold

Mute the current call

Volume up

Volume down

Copy

Quit

Services (Globe)

Expand to PC

f10

f11

f12

f13

DN/Feature key 0

DN/Feature key 1

DN/Feature key 2

Entering and editing text

Ta b le 3 : USB k e y b o a rd fu n ctio n k e y s d u rin g IP De sk p h o n e

ca lls (Pa rt 2 o f 2 )

Function key

Action

f14

f15

f16

f17

f18

f19

f20

0–9

A–Z

a–z

DN/Feature key 3

DN/Feature key 4

DN/Feature key 5

Soft key 1

Soft key 2

Soft key 3

Soft key 4

0–9

A–Z

a–z

Note: Contact your system administrator to see if USB keyboard

function keys are supported on your Avaya 1165E IP Deskphone.

Editing text using the soft keys

You can use the softkeys, in conjunction with the dialpad, to easily edit

text when you use features such as Personal Directory, Redial List, and

Caller List.

To edit an entry in your Personal Directory, press the Directory key, and

select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to

perform.

Entering and editing text

4. If the character you want is not visible, press the More... soft key to

access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and

perform one of the following:.

a. Press the Left/Right navigation keys to move to a specific

symbol and press the Choose soft key to select a symbol.

b. Press the Next soft key to exit without editing the text.

When you are editing text using the soft keys, various commands are

available on the softkeys to help you, as described in Table 4 on

page 34.

Ta b le 4 : Ed itin g te x t u sin g so ft k e y s

Soft key

Description

Cancel

Cancel an action.

Choose

Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected).

Clear

Case

Clear the input field.

Switch the next character to either uppercase or

lowercase.

Delete

Backspace one character.

Done/Select/Enter

Varies, depending on the state of your IP

Deskphone.

More...

Access additional soft keys.

Virtual Private Network

A Virtual Private Network (VPN) is a network that uses a public network

infrastructure, such as the Internet, to provide you with secure access to

the private network of your organization.

The IP Deskphone VPN feature allows you to connect to your

organization’s private network from a public or remote network. For

example, you can use your home public Internet connection to connect to

your organization’s private network.

This chapter describes the procedure to upgrade the software of your IP

Deskphone (if required) and configure the VPN on your IP Deskphone.

An installation wizard helps you perform the necessary steps.

Note: The Avaya Phone VPN Configuration Wizard uses the default

language of the operating system of your PC. If the language is not

supported by the wizard, the default wizard language is English.

Your system administrator provides you with all the necessary files you

require to configure your IP Deskphone for VPN, and helps you to resolve

any errors that occur during configuration.

Before you begin

Before you upgrade the IP Deskphone software and configure VPN on

your IP Deskphone, complete the following checklist.

•

Ensure that your PC is using one of the following operating systems:

— Windows XP

— Windows Vista

— Macintosh OS

•

Ensure that you received a copy of the provisioning files from your

network administrator. The following files should be included:

— Avaya Phone VPN Configuration Wizard.jar

— provisioning files (for example: system.prv)

Virtual Private Network

— .bin files (for example: 0625C7C.bin)

•

Java Virtual Machine (JVM) version 1.2 or later must be installed on

your PC. To check click Start-> Settings-> Control Panel-> Java to see if

JVM is installed on your machine and the version of it. If it is not

installed, contact your system administration to help you to install it.

To download the latest JVM, go to www.java.com.

Ensure that your PC has a firewall that allows incoming

communication to the following ports:

— UDP Port 69 (TFTP)

— TCP Port 80 (HTTP)

— UDP Port 49000

Note: The Avaya Phone VPN Configuration Wizard.jar file creates a

log.txt file during execution. This file is helpful to troubleshoot

problems you experience using the Avaya Phone VPN Configuration

Wizard.jar. The log.txt file is located in the same directory as

Avaya Phone VPN Configuration Wizard.jar.

Connecting your IP Deskphone

Before you connect your IP Deskphone to your PC, ensure that

components of your IP Deskphone are connected properly.

Connect your IP Deskphone using one of the following methods:

•

connect to your modem. See Figure 4 on page 37.

connect to your router. See Figure 5 on page 37.

connect to your wireless access point and modem. See Figure 6 on

page 37.

Virtual Private Network

Fig u re 4 : IP De sk p h o n e co n n e cte d to th e m o d e m

Fig u re 5 : IP De sk p h o n e co n n e cte d to th e ro u te r

Fig u re 6 : IP De sk p h o n e co n n e cte d to th e w ire le ss a cce ss p o in t

Virtual Private Network

a n d m o d e m

Note 1: If your home network is not configured as described in the

preceding figures, contact your system administrator for assistance.

Note 2: You cannot connect multiple PCs directly to the PC port on

the IP Deskphone.

Note 3: The Avaya Phone VPN Configuration Wizard requires direct

communication with the IP Deskphone on the network. Ensure that

your network allows devices to communicate with each other on the

local network. Some network equipment allows you to isolate devices

from each other. If you are unsure, it is recommended that you

temporarily connect your PC to the IP Deskphone to run the initial

Avaya Phone VPN Configuration Wizard. See Figure 4 on page 37.

QoS configuration recommendations

Avaya recommends that you connect the PC to the IP Deskphones PC

Ethernet Port as the IP Deskphone provides Quality of Service (QoS) on

outbound traffic automatically.

If other PCs share the internet connection, then Avaya recommends that

you configure QoS for outbound traffic and prioritize the IP Deskphone

traffic. Typical QoS methods that are available are port based priority,

MAC Address based Priority, and IP Address based Priority. To configure

QoS, see your router documentation.

Virtual Private Network

Installing and configuring VPN

Use the following procedure to install and configure VPN on your IP

Deskphone.

Depending on the version of software installed on your IP Deskphone,

you may need to upgrade the software on the IP Deskphone prior to

configuring the VPN feature.

Use the following procedure to install and configure VPN on your IP

Deskphone.

Note: Depending on the version of software installed on your IP

Deskphone, you may need to upgrade the software on the IP

Deskphone prior to configuring the VPN feature.

To install and configure VPN

1. Follow the instructions provided by your system administrator to

obtain the required files.

2. Power-down the IP Deskphone.

3. Run the Avaya Phone VPN Configuration Wizard.jar file on your PC.

The Welcome & language selection window of the Wizard appears,

as shown in Figure 7 on page 40.

Virtual Private Network

Fig u re 7 : We lco m e & la n g u a g e se le ctio n w in d o w

4. Select your language preference.

The following languages are supported:

•

Arabic

Chinese - simplified

Chinese - traditional

Czech

Danish

Dutch

English

Finnish

French

German

Greek

Hebrew

Hungarian

Virtual Private Network

•

Italian

Japanese - Katakana

Japanese - Kanji

Korean

Latvian

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

5. Click Next.

The Equipment Setup and VPN window appears, as shown in

Figure 8 on page 42.

Virtual Private Network

Fig u re 8 : Eq u ip m e n t Se tu p a n d VPN w in d o w

6. Verify that the modem, IP Deskphone, and PC are connected

properly.

7. Disconnect any VPN connection currently running on your PC.

Confirm that your LAN Ethernet Port and PC Ethernet Port on the IP

Deskphone are connected correctly.

Note: Connect the IP Deskphone LAN Ethernet port, marked with the

% symbol on the back of the IP Deskphone to your network

equipment only. Connect only one PC (if applicable) to the PC

Ethernet port, marked with the ( symbol on the back of the IP

Deskphone.

Note: Optional: Click More to read a description of VPN.

8. Click Next.

The Locate Data Files window appears, as shown in Figure 9 on

page 43.

Virtual Private Network

Fig u re 9 : Lo ca te Da ta File s

9. Click Browse to locate the provisioning files provided by your system

administrator, if the wizard was not able to locate the files.

10. Click Next.

The Prepare Phone for Configuration window appears as shown in

Figure 10 on page 44.

Virtual Private Network

Fig u re 1 0 : Pre p a re Ph o n e fo r Co n fig u ra tio n

11. Power on your IP Deskphone.

Note: Depending on the current software version on the IP

Deskphone, “Listening Mode” may not be detected. If your IP

Deskphone does not enter “Listening Mode”, follow the steps below.

12. After you hear the chimes tune and the text AVAYA appears on the

IP Deskphone display screen, quickly press the following keys in

order.

13. Verify that the IP Deskphone displays Listening Mode.

a. The IP Deskphone can take up to 60 seconds for “Listening

Mode” to appear in the display area.

If the IP Deskphone displays Listening Mode, click Yes and go

to Step 15.

Virtual Private Network

If the IP Deskphone does not display Listening Mode, click No.

The Prepare Phone for Configuration (Try again) window

appears.

Fig u re 1 1 : Th e Pre p a re Ph o n e fo r Co n fig u ra tio n (Try a g a in )

a. Power off your IP Deskphone and power it back on again.

14. After you hear the chimes tune and the text AVAYA appears on the

IP Deskphone display screen, quickly press the following keys in

order.

Note: The IP Deskphone can take up to 60 seconds for “Listening

Mode” to appear in the display area.

b. If the IP Deskphone displays Listening Mode, click Yes and go

to Step 15.

If the IP Deskphone does not display Listening Mode, then your

Virtual Private Network

IP Deskphone requires a software upgrade in order to proceed.

Click No to proceed to a software upgrade. Follow the next steps

to perform a software upgrade on your IP Deskphone.

The Prepare Phone for Configuration window appears as

shown in Figure 12 on page 46.

Fig u re 1 2 : Pre p a re Ph o n e fo r Co n fig u ra tio n

c. Double-press the Services key on the IP Deskphone quickly.

Select the Network Configuration menu item.

Move the cursor to locate Provision: or (TFTP IP:) in the

Network Configuration menu, and then write down the existing

address of the provisioning server so you can refer to it after you

complete this procedure.

Note: If a password prompt dialog box appears, press Cancel. Wait

until your IP Deskphone display completes the “Starting DHCP…”

screen, then perform Step c again.

For information about entering and editing text in the Local menu, see

“Entering and editing text” on page 31.

Virtual Private Network

d. If you are able to navigate to the Provision: or (TFTP IP:)

parameter, and edit this field, click Yes.

The Prepare Phone for Configuration (Input Provisioning

Server IP address) window appears, as shown in Figure 14 on

page 48.

If you are not able to navigate and edit the address in Provision:

or (TFTP IP:) in the Network Configuration menu, or you were not

able to edit this field, click No.

The Prepare Phone for Configuration (Alternate Provisioning

Server) window appears. See Figure 13 on page 47.

Fig u re 1 3 : Pre p a re Ph o n e fo r Co n fig u ra tio n (Alte rn a te

Pro visio n in g Se rve r)

e. Press the Auto soft key on the IP Deskphone.

Navigate to 12. Provisioning Server.

Clear the Provisioning Server check box.

f. Press the Config soft key on the IP Deskphone.

Navigate to the Provision: item.

Virtual Private Network

Note: If you can locate the existing provisioning server address, write

it down so you can refer to it after you complete this procedure, then

click Yes.

Observe the Provision: or (TFTP IP) address, as shown in Figure 14

on page 48. This is the IP Address of your PC running the Wizard

tool. Use the IP Deskphone keypad to enter the Provision: or (TFTP

IP) address of the provisioning server.

Note: To enter a dot (period) when entering an IP address using the

IP Deskphone keypad, press the 1 key repeatedly, or you can double-

press the asterisk (*) key.

Fig u re 1 4 : Pre p a re Ph o n e fo r Co n fig u ra tio n (In p u t

Pro visio n in g Se rve r IP a d d re ss )

If you cannot locate the Provisioning Server address, contact

your system administrator to obtain the IP address and follow the

administrator instructions.

Click No to return to the Prepare Phone for Configuration

window shown in Figure 12 on page 46.

Virtual Private Network

g. To reset the IP Deskphone and begin the software update, press

the Apply&Reset key on the IP Deskphone.

The progress bar displays the percent complete of the software

transfer.

h. Restart your IP Deskphone.

i. Click Next.

j. Go back to Step 12 and repeat the steps.

15. When the Autodiscover Phone window appears, as shown in

Figure 15 on page 50, click Autodiscover Phone to discover

connected IP Deskphones.

Note: Click Stop to stop the search.

The text “Searching for connected phones” displays while the

connected IP Deskphones are located. The text “Autodiscovery

complete” displays in the Avaya Phone VPN Configuration Wizard

tool when the search is finished.

If the search is successful, “Listening Mode: Connected” appears in

the IP Deskphone display area.

If the search is not successful, do the following

•

Ensure that the IP Deskphone continues to display

“Listening Mode: Listening…” during the Autodiscovery

process. If your IP Deskphone does not display this

message, power down the IP Deskphone and repeat the

steps, starting with Step 11.

•

Ensure that UDP Port 49000 is not currently blocked by

your PC firewall.

Ensure that UDP Port 49000 is not already in use by

existing applications on your PC.

Review the log.txt file for additional information.

Virtual Private Network

Fig u re 1 5 : Au to d isco ve r Ph o n e w in d o w

16. Click Next.

If more than one connected IP Deskphone was discovered, the

Autodiscover Phone (More than one phone was discovered)

window appears. See Figure 16 on page 51.

Virtual Private Network

Fig u re 1 6 : Au to d isco ve r Ph o n e (Mo re th a n o n e p h o n e w a s

d isco ve re d )

a. Obtain the MAC address of the IP Deskphone for which you are

configuring the VPN. The MAC address is printed on a label

located on the back of the IP Deskphone.

b. Select the IP Deskphone to configure from the drop-down list.

c. Click Next.

17. When the Configure phone window appears, as shown in Figure 17

on page 52, click Configure phone to initiate the provisioning

session that configures the VPN feature on the IP Deskphone.

Virtual Private Network

Fig u re 1 7 : Co n fig u re Ph o n e W in d o w

The progress bar displays the percent complete of the provisioning file

transfer.

Configuring phone is displayed during the file transfer.

18. When Phone configuration complete is displayed, click Next.

The Confirmation & Finish window appears. See Figure 18 on page

53.

Virtual Private Network

Fig u re 1 8 : Co n firm a tio n & Fin ish

19. Verify that the IP Deskphone is successfully configured.

Note: You may be prompted to enter a User ID and Password before

the IP Deskphone registers with the system. This information is

provided by your system administrator. Table 5 on page 53 provides

character key mappings.

Ta b le 5 : Ch a ra cte r k e y m a p p in g s (Pa rt 1 o f 2 )

Key

Generates

_ - . ! @ $ % & + & ^ \ 1

a b c A B C 2

d e f D E F 3

g h i G H I 4

j k l J K L 5

Virtual Private Network

Ta b le 5 : Ch a ra cte r k e y m a p p in g s (Pa rt 2 o f 2 )

Key

Generates

m n o M N O 6

p q r s P Q R S 7

R U V T U V 8

w x y z W X Y Z 9

., - + = ^ ; : ‘ \ “ *

{ } | ( ) < > [ ] #

a. Look for the following information on the IP Deskphone display:

— Date

— Time

— Type of call server

— Directory number

b. Lift the IP Deskphone handset and listen for a dial tone.

If the IP Deskphone is not configured successfully, ensure that the basic

requirements are met; repeat the steps in the Avaya Phone VPN

Configuration Wizard or contact your system administrator. For more

information about basic requirements, see “Before you begin” on

page 35.

Configuring Telephone Options

Your Avaya 1165E IP Deskphone Services menu lists the following

submenus:

•

The Telephone Options menu enables you or your system

administrator to configure IP Deskphone preferences. The

Telephone Options menu offers the options shown in Figure 19 on

page 55.

•

The Password Admin menu enables you or your system

administrator to change the Station Control Password (SCPW).

The Virtual Office Login and Test Local Mode (for branch office)

menus are listed when an Avaya 1165E IP Deskphone Class of

Service is configured for Virtual Office and branch office. (For more

information, see “Using Virtual Office” on page 189).

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all systems. Consult your system

administrator to see if these features are available.

Fig u re 1 9 : Te le p h o n e O p tio n s m e n u

Volume adjustment...

Contrast adjustment

Call Log Options

Ring type...

Call timer

Language...

Date/Time

On hook default path

Change Feature Key label

Name Display Format

Display diagnostics

Local Dialpad Tone

Set Info

Live Dial Pad

Diagnostics

Configuring Telephone Options

Using the Tel e phone Op t ions menu

Use the Telephone Options menu to access the following:

•

“Adjusting the volume” on page 57

“Adjusting the display screen contrast” on page 58

“Selecting a language” on page 59

“Selecting date and time format” on page 60

“Accessing display diagnostics” on page 61

“Choosing a local dialpad tone” on page 61

“Viewing IP Deskphone information” on page 62

“Diagnostics” on page 63

“Configuring Call Log Options” on page 64

“Choosing a ring type” on page 70

“Enabling or disabling Call Timer” on page 71

“Enabling OnHook Default Path” on page 72

“Changing feature key labels” on page 73

“Configuring the name display format” on page 75

“Configuring Live Dial Pad” on page 76

To use the Telephone Options menu:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to

scroll and highlight Telephone Options.

3. Press the Enter key.

Configuring Telephone Options

4. Press the Up/Down navigation keys

to scroll and highlight an option

(for example, Language…).

5. Press the Enter key. The display

provides information required to adjust

your selection.

6. Choose one of the following:

Select

Cancel

— Press the Select soft key to save

changes, and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the volume

To adjust the volume, press the Services key, select Telephone

Options, and then select Volume adjustment…

To adjust the volume:

1. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Ringer

— Handset listen

— Handsfree listen

— Headset listen

— Buzzer

2. Press the Enter key.

Configuring Telephone Options

3. To increase the volume, press one of the

following three keys:

— Up soft key

—

the Up navigation key

the Right navigation key

4. To decrease the volume, press one of

the following three keys:

Down

— Down soft key

— the Down navigation key

— the Left navigation key

5. Choose one of the following:

Select

Cancel

— Press the Select soft key or the

Enter key to save the volume level,

and return to the Telephone

Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Services key, select

Telephone Options, and then select Contrast adjustment.

You can also adjust the contrast using the Local Tools menu; Avaya

recommends that you use the control in the Telephone Options menu.

Note: If you have an Avaya 1100 Series Expansion Module attached

to your IP Deskphone, adjusting the IP Deskphone LCD screen

contrast also adjusts the display screen contrast for the Expansion

Module.

Configuring Telephone Options

To adjust the display screen contrast:

1. To increase the display contrast level,

press one of the following three keys:

— Up soft key

— Up navigation key

— the Right navigation key

2. To decrease the display contrast level,

press one of the following three keys:

Down

— Down soft key

— the Down navigation key

— the Left navigation key

3. Choose one of the following:

— Press the Select soft key or the

Enter key to save the

Select

Cancel

changes, and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language,

press the Services key, select Telephone Options, and then select

Language…

If the language setting is password-protected, you must enter a password

(SCPW) to change the language. If you enter an incorrect password, an

error message is displayed. If you enter an incorrect password more than

three times, the password functionality is locked. Contact your system

administrator to unlock the password.

Configuring Telephone Options

To select a language:

1. Press the Up/Down navigation keys to

scroll, and highlight the desired

language (for example, German

[Deutsche]).

Note: Some languages may not be

installed on your IP Deskphone. Contact

your system adminstrator for more

information about available languages.

2. Choose one of the following:

— Press the Select soft key or Enter

key to save the desired language,

and return to the Telephone

Options menu.

Select

Cancel

Enter

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the

12-hour and 24-hour clocks. To select the date and time format, press the

Services key, select Telephone Options, and then select Date/Time.

To select a date and time format:

1. Press the Up/Down navigation keys to

scroll and highlight the desired format.

Sample formats appear on the upper-

right side of the display area.

Configuring Telephone Options

2. Choose one of the following:

— Press the Select soft key or Enter

key to save the format, and return to

the

Select

Cancel

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the IP Deskphone display screen

and indicator lights.To access Display diagnostics, press the Services

key, select Telephone Options, and then select Display diagnostics.

To use Display diagnostics:

1. Press the Up/Down navigation keys to

scroll through the list to view display

capabilities.

2. Press the soft key to the far right to

return to the Telephone Options menu.

Choosing a local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency

(DTMF) sounds, a single tone, or no sound when you press a key on the

dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and then select Local DialPad Tone.

Configuring Telephone Options

To choose a local dialpad tone:

1. Press the Up/Down navigation keys to

scroll and highlight one of the following

dialpad tones:

— None to disable all tones

— Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

2. Choose one of the following:

— Press the Select soft key or Enter

key to save the tone selection, and

return to the Telephone Options

menu.

Select

Cancel

Enter

— Press the Cancel soft key to keep

existing configurations.

Viewing IP Deskphone information

The Set Info option displays the following IP Deskphone-specific

information:

•

General Info

Set IP Info

Ethernet Info

Server Info

Location Info

Encryption Info

To view IP Deskphone information, press the Services key, select

Telephone Options, and then select Set Info.

Configuring Telephone Options

To view IP Deskphone information:

1. Press the Up/Down navigation keys to

scroll through the list to view IP

Deskphone information.

Select

Enter

2. Press the Select soft key or Enter key

to view the highlighted information

3. Press the Up/Down navigation keys to

scroll through the information.

Cancel

4. Press the Cancel soft key to return to

the previous menu.

Diagnostics

The Diagnostics option displays the following IP Deskphone-specific

information:

•

Diag Tools

EtherStats

IP Stats

RUDP Stats

QOS Stats

This menu is for administrator use only.

Configuring Telephone Options

Configuring Call Log Options

The Call Log Options screen displays the following items:

•

Incoming Calls

Preferred Name Match

Area Code Setup

Under Incoming Calls, the following can be selected:

•

Log Mode

New Call Indication

Use the Call Log Options screen to configure the following preferences:

•

“Configure the Incoming Calls – Log Mode” on page 64

“Configure the Incoming Call – New Call Indication” on page 66

“Configure Preferred Name Match” on page 67

“Configure Area Code Setup” on page 68

Configure the Incoming Calls – Log Mode

You can configure the Callers List to log all incoming calls including calls

while your phone is busy, or only unanswered calls. The default

configuration is Log All Calls. To select a log mode, press the Services

key, select Telephone Options, and then select Call Log Options.

To select a log mode:

1. Highlight the Incoming Calls option and

press the Select soft key or Enter key.

2. Press the Up/Down navigation keys to

scroll and highlight the Log Mode

option.

Configuring Telephone Options

Select

3. Press the Select soft key or Enter key.

Enter

4. Press the Up/Down navigation keys to

highlight Log Unanswered Calls or Log

All Incoming Calls.

5. Choose one of the following:

— Press the Select soft key or Enter

Select

Cancel

key to save the configuration.

— Press the Cancel soft key to keep

Enter

existing configurations.

To log all incoming calls including calls while your IP Deskphone is busy,

press the Services key and select the Call Log Options from the

Telephone Options menu.

To log all incoming calls including calls while IP Deskphone is busy

6. Press the Up/Down navigation keys to

scroll and highlight the Incoming Calls

option.

Select

7. Press the Select soft key or Enter key.

Configuring Telephone Options

8. Press the Up/Down navigation keys to

scroll and highlight Log Calls if busy.

9. Choose one of the following:

— Press the Select soft key to save the

Select

Cancel

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configure the Incoming Call – New Call Indication

You can configure your Avaya 1165E IP Deskphone to display a

message to indicate that a new incoming call was received. The default

configuration is On. To configure new call indication, press the Services

key, select Telephone Options, and then select Call Log Options.

To configure New Call Indication:

1. Highlight the Incoming Calls option and

press the Select soft key or Enter key.

Select

Enter

2. Press the Up/Down navigation keys to

scroll and highlight New Call Indication.

Configuring Telephone Options

Select

3. Press the Select soft key or Enter key.

Enter

4. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— New call indication off

— New call indication on

5. Choose one of the following:

— Press the Select soft key or Enter

Select

Cancel

key to save the configuration.

— Press the Cancel soft key to keep

Enter

existing configurations.

Configure Preferred Name Match

You can configure your Avaya 1165E IP Deskphone to display the name

of the caller as defined in your Personal Directory. The default

configuration is Off. To configure Preferred Name Match, press the

Services key, select Telephone Options, and then select Call Log

Options.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to

scroll and highlight Preferred Name

Match.

2. Press the Select soft key.

Configuring Telephone Options

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Preferred name match on

— Preferred name match off

Select

Enter

4. Choose one of the following:

— Press the Select soft key or Enter

key to save the configuration.

— Press the Cancel soft key to keep

Cancel

existing configurations.

Configure Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When

an incoming call arrives with an area code that matches one of the three

stored area codes, the incoming call number is reordered to display the

telephone number followed by the area code (as opposed to the area

code followed by the telephone number). This reordering is also

performed when you scroll through your Callers List.

To configure area codes, press the Services key, select Telephone

Options, and then select Call Log Options.

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to

scroll and highlight Area Code Setup.

2. Press the Select soft key.

Select

Configuring Telephone Options

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Select soft key.

Select

5. Use the dialpad to enter the area code at

the prompt.

Select

Enter

6. Choose one of the following:

— Press Enter or the Select soft key to

save the configuration.

— Press the Cancel soft key to keep

Cancel

the existing configurations.

Note: Refer to Table 4 on page 34 for

an explanation of other available soft

keys.

To edit area code display:

1. Press the Up/Down navigation keys to

scroll and highlight Area Code Setup.

Configuring Telephone Options

2. Press the Select soft key.

Select

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Select soft key.

Select

5. Use the dialpad to edit the number.

6. Choose one of the following:

Enter

— Press the Select soft key or Enter

key to save the configuration.

— Press the Cancel soft key to keep

existing configurations.

Select

Cancel

Note: Refer to Table 4 on page 34 for

the explanation of other available soft

keys.

Choosing a ring type

The Ring type… option configures the IP Deskphone ring tone. To

choose a ring type, press the Services key, select Telephone Options,

and then select Ring type…

Configuring Telephone Options

To select a ring type:

1. Press the Up/Down navigation keys to

scroll and highlight one of the ring types.

Play

2. Press the Play soft key to sample the

ring tone.

3. Choose one of the following:

Select

Stop

— Press the Select soft key or Enter

key to save the ring type, and return

to the Telephone Options menu.

— Press the Stop soft key, and then

use the

Up/Down navigation keys to select a

different ring type.

Cancel

— Press the Cancel soft key to keep

existing configurations.

Enter

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call

Timer, press the Services key, select Telephone Options, and then

select Call Timer.

Configuring Telephone Options

To enable or disable Call Timer:

1. Press the Up/Down navigation keys to

highlight one of the following:

— Call Timer: On

— Call Timer: Off

Enter

2. Choose one of the following:

— Press Enter or the Select soft key to

save the configuration, and return to

the Telephone Options menu.

Select

Cancel

— Press the Cancel soft key to keep

existing configurations.

Enabling OnHook Default Path

The OnHook Default Path option allows you to choose whether to use a

headset or the Handsfree feature to operate your IP Deskphone while it is

on-hook. To enable OnHook Default Path, press the Services key, select

Telephone Options, and then select On hook default path.

To enable OnHook Default Path:

1. Press the Up/Down navigation keys to

highlight one of the following:

— Handsfree enable

— Headset enable

Configuring Telephone Options

Enter

2. Choose one of the following:

— Press the Select soft key or Enter

key to save the default path, and

return to the Telephone Options

menu.

Select

Cancel

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change FeatureKey label option renames the label displayed next

to each feature key or restores the default labels to the keys (collectively

or individually). To rename feature key labels, press the Services key,

select Telephone Options, and then select Change FeatureKey label.

If the feature key label setting is password-protected, you must enter a

password (SCPW) to change the feature key label. If you enter an

incorrect password, an error message is displayed. If you enter an

incorrect password more than three times, the password functionality is

locked. Contact your system administrator to unlock the password.

Note: If a feature key is configured as an auto-dial key, the label does

not change if the auto-dial key configuration changes.

To rename the labels:

1. Select the Change FeatureKey label

option.

Enter

2. Press Enter or the Select softkey.

Select

Configuring Telephone Options

3. Press the feature key that you are

changing.

2493

If you press a prime DN key, an error

message appears.

The error message that appears is

Enter

Can't chg PrimeDN key

In order to return from the menu from

this error message you need to press the

OK soft key or the Enter key.

4. Enter the new information for the feature

key label. To enter special characters,

press the Up navigation key. For

information about entering text, see

“Entering text using the IP Deskphone

dialpad” on page 31.

5. Choose one of the following:

— Press the Select soft key to save the

changes, and return to the

Select

Cancel

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

To restore the default labels:

To restore feature key labels, press the Services key, select Telephone

Options, and then select Change FeatureKey label.

1. Use the Up/Down navigation keys to

scroll and highlight one of the following:

a. Restore all key labels

— Press the Select soft key or Enter

key.

— Press the Yes soft key to change all

feature keys to default values or No

to return to the previous menu.

b. Restore one key label

— Press the Select soft key.

— Press the feature key.

— Press the Yes soft key to change the

selected feature key label to the

default value or No to return to the

previous menu.

Note: If labels are changed to default

values, you cannot undo the change.

The label configurations must be

reentered.

Configuring the name display format

You can configure your Avaya 1165E IP Deskphone to display the name

of the incoming calling party in the following formats:

•

last name, first name

first name, last name

To configure name display format, press the Services key, select

Telephone Options, and then select Name Display Format.

Configuring Telephone Options

To configure name display format:

1. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— last name, first name

— first name, last name

Enter

2. Choose one of the following:

— Press the Select soft key or Enter

key to save the configuration.

— Press the Cancel soft key to keep

Select

Cancel

existing configurations.

Configuring Live Dial Pad

The Live Dial Pad option activates the Primary DN key when you make a

call by dialing a phone number on the dialpad without picking up the

handset, or pressing the handsfree key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and then select Live Dial Pad.

To configure Live Dial pad:

1. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Live Dial Pad: Off (Default)

— Live Dial Pad: On

Configuring Telephone Options

2. Choose one of the following:

Enter

— Press the Select soft key or Enter

key to save the configuration.

— Press the Cancel soft key to keep

Select

Cancel

existing configurations.

Configuring Local Menu options

Note: Many of the options discussed in this section are for

administrator use only. Do not make any changes unless instructed

by an administrator.

Your system administrator can establish a password for the Local Tools

menu. When the password is enabled, a password prompt dialog box

appears when you attempt to access this menu. If this happens, contact

your system administrator.

Your Avaya 1165E IP Deskphone has both local and server-based

options. Press the Services key twice, or right-click the mouse on the idle

screen to access the Local Tools menu, which is organized into the

following submenus and can be scrolled through using the left or right

navigation keys or the USB mouse.

•

“Preferences submenu” on page 80

“Diagnostics” on page 119

“Configuration” on page 124

“Locks” on page 126

If a menu entry has a number in front of it, you can select that entry by

pressing the associated key on the dialpad. For example, in the Local

Tools' Preference menu, you can choose the Bluetooth Setup item by

pressing 4.

The function of some keys on the IP Deskphone varies, depending on the

situation. The key functions in the menus are described in Table 6.

Ta b le 6 : N a vig a tio n k e y fu n ctio n s in th e m a in m e n u

Key

Function

Left arrow

Right arrow

Up arrow

Navigates to the menu on the left.

Navigates to the menu on the right.

Moves the highlight bar up through the submenu

items.

Configuring Local Menu options

Ta b le 6 : N a vig a tio n k e y fu n ctio n s in th e m a in m e n u

Key

Function

Down arrow

Moves the highlight bar down through the sub menu

items.

Enter or Select Enter or Select softkey opens the submenu item.

softkey

Exit soft key

Exits the main menu and returns the Display to the

Telephony menu.

Table 7 describes the key functions in a dialog box.

Ta b le 7 : N a vig a tio n k e y fu n ctio n s in a d ia lo g b o x

Key

Function

Enter

Opens the list of the highlighted item.

Scrolls the highlight bar up the list.

Up arrow

Down arrow

Select soft key Selects the item.

Cancel soft

Cancels the selection.

key

Table 8 describes the key functions in the Edit mode.

Ta b le 8 : N a vig a tio n Ke y fu n ctio n s in th e Ed it m o d e

Key

Function

OK soft key or Enter

Saves the changes and closes the list.

key

Bkspc soft key

Clear soft key

Cancel soft key

Backspaces a character.

Clears the input.

Quits the list item edit without saving the

changes.

Configuring Local Menu options

Navigation using the USB mouse

If you are using a USB mouse, you can right-click the Telephony screen

to open the Local Tools menu, and then click an item to select it. You can

navigate through the menu items as follows:

•

Clicking the left or right arrows of the main menu moves the selection

of the main menu items to the left or right.

Clicking on a submenu item selects it, and causes a further dialog

box or menu to appear.

•

Clicking the label of a soft key triggers the function of the soft key.

Clicking in the blank space of the scroll bar above or below moves the

screen up and down.

Submenu dialog attributes

A submenu dialog box has the following attributes:

•

The top area displays a cookie crumb title that informs you where you

are in the menu structure. When the title is too long for the display, it

is truncated on the left.

Navigation using a mouse in a combo box

•

Clicking on the value of the item or the arrows of the box on the right

side opens the list.

If the item can be edited, the softkeys change to the edit softkeys; that

is, OK, BkSpc, Clear, and Cancel.

Clicking the left mouse button in the editable item moves the edit

cursor position.

Clicking the left mouse button on the arrows at the right side of the

box ends an edit (if editing), selects the current item, and closes the

list.

Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following

choices:

Configuring Local Menu options

•

“1. Display Settings” on page 81

“2. Language” on page 92

“3. Headsets” on page 93

“4. Bluetooth” on page 97

“5. File Manager” on page 110

“6. Background” on page 118

1. Display Settings

The Display Settings menu provides control of the items related to the

display such as the contrast and brightness settings, the duration of the

backlight, the color theme used on the IP Deskphone, and the bolding of

the Expansion Module font. You can review the changes in the display

before saving them. The following table describes the items in the Display

Settings.

Ta b le 9 : Disp la y Se ttin g s fu n ctio n s (Pa rt 1 o f 2 )

Tool

Description

Contrast

Sets the contrast of the display.

Sets the brightness of the display.

Brightness

Backlight

Sets the duration for which the

backlight remains on when the IP

Deskphone is idle.

Slideshow

Sets the delay time for the slideshow to

begin after the IP Deskphone is idle.

Display Dim Enabled

When the backlight timer expires, the

display dims instead of turning

completely off.

Theme

Allows the selection of a predefined

theme for the display.

Configuring Local Menu options

Ta b le 9 : Disp la y Se ttin g s fu n ctio n s (Pa rt 2 o f 2 )

Tool

Description

Use Theme Background

The background image of the color

theme is used instead of a user-

provided background. Uncheck this if

you want to use a user-provided

background.

Use Font Smoothing

Use Outlined Font

Makes the font curves appear

smoother. Disabling this can improve

the appearance of some language’s

text on the display.

Changes the telephony screen font of

the IP Deskphone to a white font with

black outline. Helps to make the text

readable when a user-provided

background is enabled.

GEM Bold Font

Controls whether the font in the

Expansion Module(s) (GEM) is bolded

or not.

Use Simple Icons

Changes the line or feature key icons to

ones similar to those on earlier IP

Deskphones.

Note: Changes you make to contrast in this menu are lost if the IP

Deskphone is reset. To avoid losing your changes, Avaya

recommends that you use the Contrast Adjustment control in the

Telephone Options menu.

Note: Changes to the GEM Bold Font or Use Simple Icons

checkboxes can cause the attached Expansion Modules (GEMs) to

reset after the Apply key is pressed. This is normal and allows the

Expansion Modules (GEMs) to refresh the display in a new format.

To adjust the display settings, press the Services key twice to open the

Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

Configuring Local Menu options

Using the Contrast or Brightness settings:

To use the contrast or brightness settings, press the Services key twice

to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

Note: To increase the service life of the display:

– set the brightness below 3/4

– avoid using the “Always On” setting of the backlight timer value

1. Press the Up/Down navigation keys to choose one of the following:

— Contrast

— Brightness

2. Click the left/right arrow of the indication bar, or use the Left/Right

navigation keys to adjust the setting.

3. Choose one of the following:

— Press the Apply soft key to save changes.

— Press the Cancel soft key to dismiss the changes.

Configuring Local Menu options

Setting the Backlight Timeout Value:

To set the backlight timeout value, press the Services key twice to open

the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

1. Press the Up/Down navigation keys to choose Backlight.

2. Click the left/right arrow of the indication bar, or use the navigation

keys to select the timeout value.

The values are as follows:

— 5 sec

— 1 min

— 5 min

— 10 min

— 15 min

— 30 min

— 1 hr

— 2 hr

— Always on

3. Choose one of the following:

— Select the Apply soft key or the Enter key to save changes.

— Select the Cancel soft key to dismiss the changes.

Using the Digital Picture Slideshow:

The new Avaya 1165E IP Deskphone has a digital picture slideshow

feature. You can copy or transfer images into the phone, and view a

slideshow of them as a screensaver. For more information, refer

“Accessing the files on the Avaya 1165E IP Deskphone” on page 110.

To use the digital picture slideshow feature, press the Services key twice

to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

Configuring Local Menu options

1. Select the Slideshow settings using the Up/Down navigation keys or

the USB mouse.

2. Click the Left/Right arrow of the indication bar, or use the navigation

keys to select the timeout value.

The values are as follows:

— 1 min

— 5 min

— 10 min

— 15 min

— 30 min

— 1 hr

— 2 hr

— Off (default)

3. Choose one of the following:

— Select the Apply soft key or the Enter key to save changes.

— Select the Cancel soft key to dismiss the changes.

Using the Backlight Dim feature:

When Display Dim is enabled and the backlight timer expires, the

backlight dims to a low level instead of turning off completely.

To use the backlight dim feature, press the Services key twice to open

the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

1. Select the Display Dim Enabled settings using the Up/Down

navigation keys or the USB mouse.

By default the check box is cleared.

2. Press the Enter key or use the USB mouse to toggle the check box.

3. Choose one of the following:

— Select the Apply soft key to save changes.

— Select the Cancel soft key to dismiss the changes.

Configuring Local Menu options

Setting a theme:

To set a theme, press the Services key twice to open the Local Tools

menu. Press the 1 key on the dialpad to select 1. Display Settings.

1. Select the Theme setting using the navigation keys or USB mouse.

2. Select a theme using the Left/Right navigation keys or the USB

mouse.

3. Choose one of the following:

— Select the Apply soft key to save changes.

— Select the Cancel soft key to dismiss the changes.

Note: You can select the colors of the soft key labels and text for a

user-provided background by selecting them from the themes and

they will be applied even though the theme is not selected.

Using the Background Theme:

To use the background theme, press the Services key twice to open the

Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

1. Select the Use Theme Background setting using the navigation

keys or USB mouse. By default, the check box is selected.

2. Use the Enter key or the USB mouse to clear or select the check box.

If you clear the check box, the IP Deskphone uses the image you

have selected or downloaded as the background of the IP Deskphone

display. If you select the check box, the IP Deskphone uses the color

theme background you have selected as the phone display

background.

3. Choose one of the following:

— Select the Apply soft key to save changes.

— Select the Cancel soft key to dismiss the changes.

Using Font Smoothing:

To use the font smoothing, press the Services key twice to open the

Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

Configuring Local Menu options

1. Select the Use Font Smoothing setting using the Up or Down

navigation keys or USB mouse.

2. Use the Enter key or USB mouse to toggle the check box.

3. Choose one of the following:

— Select the Apply soft key to save changes.

— Select the Cancel soft key to dismiss the changes.

Using Outlined Font:

To use the outlined font, press the Services key twice to open the Local

Tools menu. Press the 1 key on the dialpad to select 1. Display Settings.

1. Select the Use Outlined Font setting using the navigation keys or

USB mouse.

2. Use the Enter key or USB mouse to toggle the check box.

3. Choose one of the following:

— Select the Apply soft key to save changes.

— Select the Cancel soft key to dismiss the changes.

Using the Expansion Module Bold Font:

Enabling this option bolds the font on the GEM display. Not bolding it may

make some text of language appear more clearly.

To use the Expansion Module bold font, press the Services key twice to

open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

1. Select the GEM Bold Font setting using the navigation keys or USB

mouse.

2. Use the Enter key or USB mouse to toggle the check box.

3. Choose one of the following:

— Select the Apply soft key to save changes.

— Select the Cancel soft key to dismiss the changes.

Configuring Local Menu options

Using the Simple Icons:

To change the type of icons, press the Services key twice to open the

Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

1. Select the Use Simple Icons setting using the navigation keys or

USB mouse.

2. Use the Enter key or USB mouse to toggle the check box:

— Enable check box to enable display of traditional icons on

Telephony screen.

— Clear check box to enable display of new icons on the telephony

screen.

3. Choose one of the following options:

— Select the Apply soft key to save the changes.

— Select the Cancel soft key to dismiss the changes.

Table 10 compares the new Avaya 1165E IP Deskphone icons to the

simple icons. Simple icons are listed under IP Deskphones 1120E/1140E/

1150E graphical grayscale displays column.

Ta b le 1 0 : Sta n d a rd Ava y a Ico n s (Pa rt 1 o f 5 )

IP Deskphones

Free form icon 1120E/1140E/1150E

Avaya 1165E IP

state

graphical grayscale

displays

Deskphone icons

I-idle

U-Idle

I-Ring

Configuring Local Menu options

Ta b le 1 0 : Sta n d a rd Ava y a Ico n s (Pa rt 2 o f 5 )

IP Deskphones

Free form icon 1120E/1140E/1150E

Avaya 1165E IP

state

graphical grayscale

displays

Deskphone icons

U-Ring

I-Active

U-Active

I-Hold

U-Hold

I-Group Listen

U-Group Listen

Feature Active

Feature

Inactive

Configuring Local Menu options

Ta b le 1 0 : Sta n d a rd Ava y a Ico n s (Pa rt 3 o f 5 )

IP Deskphones

Free form icon 1120E/1140E/1150E

Avaya 1165E IP

Deskphone icons

state

graphical grayscale

displays

I-Hold Ringing

U Hold Ringing

Active Audio

Hold Audio

Home

Business

Extension

Number

Pager

Voice

Configuring Local Menu options

Ta b le 1 0 : Sta n d a rd Ava y a Ico n s (Pa rt 4 o f 5 )

IP Deskphones

Free form icon 1120E/1140E/1150E

Avaya 1165E IP

state

graphical grayscale

displays

Deskphone icons

Fax

Wireless

Internet

address

Set-to-Set

Message

Secured

Trash can

Inbox

Outbox

Configuring Local Menu options

Ta b le 1 0 : Sta n d a rd Ava y a Ico n s (Pa rt 5 o f 5 )

IP Deskphones

Free form icon 1120E/1140E/1150E

Avaya 1165E IP

Deskphone icons

state

graphical grayscale

displays

Video

Other/Misc.

2. Language

The Language setting in the Preferences menu configures the language

used on the IP Deskphone display.

•

The language can also be configured under the Telephone options

menu. See “Configuring Telephone Options” on page 55.

To set the language using the Preferences menu, press the

Services key twice to open the Local Tools menu and press the 2

key on the dialpad to select 2. Language....

To select the language using the Language dialog:

1. Press the Up/Down navigation keys to

scroll and highlight the desired language

(for example, German [Deutsche]).

2. Choose one of the following:

— Press the OK soft key to save the

desired language, and return to the

Preferences menu.

Cancel

— Press the Cancel soft key to keep

existing configurations.

Configuring Local Menu options

Exit

3. Press the Exit soft key to exit to the main

display.

3. Headsets

Use the Headsets tool to select the headset used on your IP Deskphone.

To select the headset used in the local menus, press the Services key

twice to open the Local Tools menu, and then press the 3 key on the

dialpad to select 3. Headsets...

Selecting an Active Headset Device

You can select Active Headset Device as Wired, USB, or Bluetooth

using the Active Headset Device option. Follow the procedure to select

an active headset device.

To select an active headset device

Enter

1. Press the Enter key to open the Active

Headset device list.

2. Press the Up/Down navigation keys to

scroll to one of the following Active

Headset Devices:

— Wired

— USB

— Bluetooth

3. Press Select for the desire device or

press Cancel to keep existing

configurations

Select

Cancel

Configuring Local Menu options

4. Press the OK soft key to save the

desired headset selection and return to

the Preferences menu.

Note: You can select a headset

regardless of its connection status. It

does not have to be physically

connected to the Avaya 1165E IP

Deskphone.

5. Press the Exit soft key to exit to the main

Exit

display.

Enabling a USB headset

For a list of supported headsets that provide acceptable audio

performance with the Avaya 1165E IP Deskphone, go to

www.avaya.com.

Configuring Local Menu options

Fig u re 2 0 : He a d se t m e n u ite m d isp la y

To enable a USB headset

Making a change in the Headset menu page takes effect immediately.

Note: Press the Apply button to make the changes permanent.

Press Exit to discard any changes.

1. Select USB from the Active Headset Device list.

2. Select the Enable HID Commands check box to provide full HID for

supported headsets.

Note: The following two steps applies only if the Avaya Headset

Adapter is connected. You can select the Headset Type only for the

Avaya USB Headset Adapters. If the Avaya USB Headset Adapter is

not detected, the Headset Type selection is disabled, and cannot be

modified.

3. Select the Headset type from the following list of headsets:

•

DuraPlus-B (GN Netcom DuraPlus Binaural Headset)

DuraPlus-M (GN Netcom DuraPlus Monaural Headset)

GN2020 (GN Netcom GN2020 NC Monaural Headset)

Configuring Local Menu options

•

GN2100 (GN Netcom GN2100 Monaural Headset)

GN2115 (GN Netcom GN2115 ST Binaural Headset)

GN2117 (GN Netcom GN2117 ST Monaural Headset)

GN2125 (GN Netcom GN2125 NC Binaural Headset)

GN2220 (GN Netcom GN2220 NC Monaural Headset)

GN2225 (GN Netcom GN2225 NC Binaural Headset)

You can select and configure a headset type regardless of whether the

headset is plugged in or not to the Avaya USB Headset Adapter.

4. Select the Back Light check box to control the backlight on the

Avaya USB Headset Adapters. This check box is selected by default.

5. Press Apply to save the changes and return to the previous menu or

press Exit to discard any changes and return to the previous menu.

Limitations and advisories

•

USB headsets consume power from the USB port in order to operate.

The USB port on the IP Deskphone imposes a limit of only 100mA if

PoE (Power over Ethernet)-powered and 500 mA if local AC-

powered. The limit of 100mA is sufficient to power the Avaya USB

Headset Adapters.

•

USB Audio support does not include stereo audio.

For the Avaya USB Adapters, it is a requirement that the firmware of

this device be V2.0.32 or later.

•

For the Algo 4900 USB ATA, it is a requirement that the firmware of

this device be v1.00.32 or later.

The Algo 4900 USB ATA is classified as a high-power device. It can

be powered directly by an 1165E IP Deskphone only if the phone is

then the Algo 4900 USB ATA must be connected through a powered

USB hub.

Avaya Mobile Headset Adapter properties

You can use the Avaya Mobile Headset Adapter to answer calls on the

Avaya 1165E IP Deskphone.

Configuring Local Menu options

To access the Avaya Mobile Headset Adapter (MHA) properties (Headset

type and Backlight options), press the Services key twice to open Local

Tools and press the 3 key on the dialpad to select 3.Headsets....

Note: The Headset type and Backlight options can be modified only

when the MHA is attached.

Table 11 describes the features of the Avaya Mobile Headset Adapter.

Ta b le 1 1 : Ava y a Mo b ile He a d se t Ad a p to r e le m e n ts a n d

fu n ctio n s

Key

Function

Answer key

Press to answer an incoming call.

If there is no incoming call, the Avaya 1165E

IP Deskphone selects a line, and you hear a

dial tone. This is also referred to as Off-

hook.

Release/Goodbye key

Mute key

This is also referred to as On-hook.

Press the Mute key to listen to the receiving

party without transmitting.

Press the Mute key again to return to two-

way conversation.

Volume key

Backlight

Use the Volume buttons to increase or

decrease the volume of the headset.

The backlight illuminates when you connect

your headset to the Avaya 1165E IP

Deskphone.

4. Bluetooth

Your Avaya 1165E IP Deskphone is equipped with a radio system to

support Bluetooth wireless technology enabled headsets. Double-press

the Headset key to open the Bluetooth Setup dialog box. You must be

familiar with the operation of the navigation keys to work in the Bluetooth

Setup dialog box. See the Navigation keys description.

Configuring Local Menu options

The Bluetooth Setup menu entry is not available on all IP Deskphones. If

the Bluetooth Setup menu entry appears dimmed, or fails to open when

you double press the Headset key, the feature is not enabled on your IP

Deskphone. Before you can use a wireless headset with your IP

Deskphone, the feature must be enabled by the system administrator.

Contact your administrator to find out if Bluetooth wireless technology

functionality is available for your use.

Note: Avaya recommends that you not pair more than one headset of

the same model, as they have identical names in the Paired list.

Configuring Local Menu options

Fig u re 2 1 : Blu e to o th Se tu p scre e n

To pair a wireless headset with your IP Deskphone:

1. Double-press the Headset key to open

the Bluetooth Setup dialog box.

(Headset)

The Enable Bluetooth check box is

highlighted.

If the Bluetooth Setup menu fails to open

when you double press the Headset key,

Bluetooth wireless technology feature is

not enabled on your phone. Contact your

administrator.

2. Press the Enter key to activate

Bluetooth wireless technology.

A check mark is displayed on the Enable

Bluetooth item to indicate that the

Bluetooth wireless technology is

activated. The message “Bluetooth

Enabled” appears at the bottom of the

display.

Configuring Local Menu options

3. Put your Bluetooth wireless technology

headset in its pairing or search mode.

The procedure for doing this can be

different for each headset. Refer to the

documentation that accompanied your

headset, or contact the vendor.

100

Configuring Local Menu options

4. Search devices.

a. Ensure that your headset is in

Pairing or Search Mode.

b. Press the Right navigation key

twice, and highlight the Search

button, displayed next to the Search

Devices item.

c. Press the Enter key.

The message "Searching…." appears. It

can take up to two minutes for the

search to complete.

If the search is successful, the message

"Search Completed Found Device(s)"

appears, and a list of devices that

support Bluetooth wireless technology

appears in the Found: list.

d. Choose one of the following:

— If the search is successful, proceed

to Step 5.

— If the search is not successful, the

message "Search completed. No

device found" appears. If this

happens, or if the headset times out

and exits search/pairing mode,

power off the headset, and repeat

Step 3 and Step 4.

If pairing is still unsuccessful, pair

the IP Deskphone to another

wireless headset, or contact the

headset vendor.

101

Configuring Local Menu options

Stop

5. When the name of your headset appears

in the Found: box, press the Stop soft

key or wait for the search to finish. When

the search is complete, the message

"Search Completed Found Device(s)"

appears.

6. Choose one of the following:

•

If the name of your headset appears in

the Found: box, proceed to Step 7.

•

If your headset is not displayed in the

Found: box, select your headset from

the list, as follows:

a. Press the Right navigation key one

or more times to highlight the

Found: box. Press the Enter key to

start the edit mode.

b. Press the Down navigation key to

open the Found: list. Press the Up/

Down navigation keys to scroll and

highlight your headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

102

Configuring Local Menu options

7. Press the Right navigation key one or

more times to highlight the Pair button

(next to the Pair Device item) and press

the Enter key.

a. A dialog box appears, with the

prompt "Enter PIN#".

b. Use the phone dialpad to enter the

PIN for the wireless headset and

press the Enter key.

Check your headset documentation

to find its PIN (sometimes called a

passkey). Typically this value is

0000.

103

Configuring Local Menu options

8. Choose one of the following:

•

If the headset is successfully paired with

your IP Deskphone, proceed to Step 9.

To verify that the pairing was successful,

ensure that the headset appears in the

list next to the Paired: item. If pairing is

successful, the message "Pair

completed" also appears at the bottom

of the screen.

•

If the headset is not successfully paired

with your IP Deskphone, an error

message appears at the bottom of the

screen. If an error message appears:

— Confirm that the wireless headset is

still in search/pair mode.

— If the headset timed out and exited

search/pairing mode, put the

headset in pairing mode, as

discussed in Step 3 and Step 7.

— Check that you are using the correct

PIN and repeat Step 7.

104

Configuring Local Menu options

9. Choose one of the following:

•

If the name of your headset appears in

the Paired: box, proceed to Step 10.

•

If more than one device is paired, and

the one you wish to use is not shown in

the Paired: box, navigate to the one you

want, as follows:

a. Press the Right navigation key one

or more times to highlight the

Paired: box. Press the Enter key to

start the edit mode.

b. Press the Up/Down navigation keys

to open the list. Press the Up/Down

navigations key to scroll in the

Paired: list and highlight your

headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

105

Configuring Local Menu options

10. Choose one of the following:

•

If only one headset is paired, proceed to

Step 11.

•

If more than one wireless headset is

paired, the first headset paired is

automatically made the active device. To

make a different headset active, do the

following.

— Press the Right navigation key one

or more times to highlight the Set

button (next to the Set Active Device

item).

— Press the Enter soft key.

The message "Set active: “device name”

appears. This means the headset

named is now the active headset and is

used when you press the headset key.

Exit

11. Press the Exit soft key to exit to the main

display. Changes are saved

automatically.

Dual Pairing Headsets

Take special care when using a "dual pairing" type of Bluetooth wireless

technology headset, which can be paired to its base as well as to the

Avaya 1165E IP Deskphone. If it is paired to both, the Avaya 1165E IP

Deskphone is the second device, and the following applies:

Press the headset "telephone" key:

•

If a single tone sounds, the headset is connected to the base.

If a double beep sounds, the headset is connected to the Avaya

1165E IP Deskphone.

106

Configuring Local Menu options

If the base is powered off, the headset is only paired to the Avaya 1165E

IP Deskphone and pressing the "telephone" key connects you to the

Avaya 1165E IP Deskphone.

Note: Unless you need to dual pair a headset, operating the headset

with the Avaya 1165E IP Deskphone is simpler if the headset is only

used with its charging-only base. The IP Deskphone base should be

powered off if it is not in use.

Interaction with wired headsets

If you connect a Bluetooth wireless technology headset and a wired

headset to the same Avaya 1165E IP Deskphone, the “Use Bluetooth

headset” item switches between the wired headset and the Bluetooth

headset. If you select the “Use Bluetooth Headset” check box, the

Bluetooth headset provides the audio. If you clear the “Use Bluetooth

Headset” check box, the wired headset provides the audio.

The Bluetooth wireless technology headset can work only if it is within

range of the IP Deskphone; as the wireless headset approaches the edge

of its radio range, the audio quality degrades and radio interference noise

increases. When the wireless headset is in connecting range, the

Headset key controls the wireless headset, even if a wired headset is

attached. If a wireless headset moves out of connecting range, a special

beep sounds in the headset indicating the connection was lost.

When you do not want to use your Bluetooth wireless technology

headset

If a Bluetooth wireless technology headset is connected, and you want to

use the wired headset, you can switch between the two. It is not

necessary to unpair or disable the wireless headset.

You can switch between a wired and wireless headset and back again

either when the IP Deskphone is idle or during an active call.

To switch between a wired headset and a wireless headset:

1. Double-press the Headset key to open

the Bluetooth Setup dialog.

(Headset)

107

Configuring Local Menu options

2. Press the Left/Right navigation key to

select the “Use BT Headset” item.

3. Press the Enter key to toggle this option

on or off.

A check mark indicates that the wireless

headset is used. Clear the check mark to

use a wired headset. This option is on

(o ) by default.

To unpair a wireless headset:

1. Double-press the Headset key to open

the Bluetooth Setup dialog box.

(Headset)

2. Press the Right navigation key to select

the Paired: item.

108

Configuring Local Menu options

3. Choose one of the following:

•

If the name of your headset appears in

the Paired box, proceed to Step 5.

•

If more than one device is paired, and

your headset is not already displayed in

the Paired box, do the following:

a. Press the Right navigation key one

or more times to highlight the Paired:

box. Press the Enter key to open

edit mode.

b. Press the Up/Down navigation keys

to open the list. Press the Up/Down

navigations key to scroll in the list

and highlight your headset.

c. Press the Enter key to select the

headset and close the box. Press

the Enter key to exit edit mode.

4. Press the Right navigation key one or

more times to highlight the UnPair button

(next to the UnPair Device item).

5. Press the Enter key.

Your Bluetooth wireless technology

headset is unpaired and removed from

the Paired: item list.

Your Bluetooth wireless technology headset is no longer paired with your

IP Deskphone, and the wired headset can be used. To use the wireless

headset again, you must perform the pairing and activation procedure.

109

Configuring Local Menu options

5. File Manager

The File Manager menu item provides access to files on the Avaya 1165E

IP Deskphone and access to files on the USB drive, if one is attached.

The screen that appears depends on whether a USB drive is attached.

If a USB drive is not attached, a screen appears that lets you browse the

contents of the file system on the IP Deskphone. From this screen you

can also delete files that are on the phone. For more information, see

“Accessing the files on the Avaya 1165E IP Deskphone” on page 110

If a USB device is attached, a screen appears that lets you browse the

contents of the file system on the IP Deskphone and an attached USB

drive. You can copy images to and from a USB drive to your IP

Deskphone. You can delete files from the IP Deskphone as well as from

the USB drive when using the file manager.

Accessing the files on the Avaya 1165E IP Deskphone

Use the following procedures to access the files on the Avaya 1165E IP

Deskphone or an attached USB device.

To access files without USB drive attached to the phone:

1. Select File Manager from the Preferences menu of the Avaya

1165E IP Deskphone.

2. Highlight the Phone directory and click the Select soft key.

110

Configuring Local Menu options

Fig u re 2 2 : File Ma n a g e r De vice Se le ctio n d ia lo g –n o USB

d e vice

3. Press the Up/Down navigations key to scroll the list, and highlight the

folder that you want to access.

4. Do one of the following:

— Press the Select soft key to access the selected folder.

— Press the Delete soft key to delete the contents of the folder.

Only the contents within the folder are deleted.

— Press the Back soft key to move up a level in the directory

structure or to return to the Device Selection dialog if you are at

the top directory.

111

Configuring Local Menu options

To access the file with USB drive attached to the phone

1. Select File Manager from the Preferences menu of the Avaya

1165E IP Deskphone. The screen shows the device selection dialog

with the phone and the USB device. See Figure 23 on page 112.

Fig u re 2 3 : File Ma n a g e r d e vice se le ctio n d ia lo g –w ith USB

d e vice

2. Press the Up/Down navigations key to highlight the device (IP

Deskphone or USB drive) that you want to access.

3. Press the Select soft key to display the folders/files in the device.

4. Press the Up/Down navigation key to scroll through the list, and

highlight the files or directory that you want to access on the IP

Deskphone or the USB drive.

— To send a file to the phone from the USB drive, press the Send

soft key.To delete a file from the USB drive, highlight the file, and

press the Delete soft key.

— To move up a directory level on the device, press the Back soft

key or highlight “..”, then press the Select soft key. When you are

at the root menu, this returns you to the Device Selection dialog.

112

Configuring Local Menu options

— To move down a directory level, press the Select soft key.

Ta b le 1 2 : So ft k e y d e scrip tio n fo r a tta ch e d USB d rive

Select

Delete

Access the selected folder.

Appears when file or directory is

highlighted. When the Delete is pressed,

one of the following occurs, depending on

what was highlighted:

1. When a file is selected, you are

prompted to delete the file.

2. When a folder is selected on the Avaya

1165E IP Deskphone, you are

prompted to delete all contents of the

folder. If you do not respond to the

deletion prompt, deletion is canceled in

15 seconds.

Note: You cannot delete the folder.

3. When a folder on the USB drive is

selected, you are prompted to delete

the folder and the contents of the folder.

If you do not respond to the deletion

prompt, deletion is canceled in 15

seconds.

113

Configuring Local Menu options

Ta b le 1 2 : So ft k e y d e scrip tio n fo r a tta ch e d USB d rive

Send

Appears only when a file is selected.

1. When a file on the USB drive is

selected, you can press Send to copy

this file to the Avaya 1165E IP

Deskphone. The destination folder is

automatically selected based on the

type of file. For example, JPG files are

sent to the Images folder on the Avaya

1165E IP Deskphone.

2. When a file on the Avaya 1165E IP

Deskphone is selected and no USB

drive is attached, an error displays on

the screen.

Note: Copying files from one location

on the phone to another location on the

Avaya 1165E IP Deskphone is not

supported.

3. When a file on the Avaya 1165E IP

Deskphone is selected while a USB

drive is connected, you can navigate to

the USB folder where you want to copy

the file.

Back

Navigates to the previous directory level.

Cancel

Cancels the operation and returns to the

prior dialog.

Sending a file from the phone to the USB drive

Use the following procedure to send a file from the phone to the USB

drive.

114

Configuring Local Menu options

To send a file from the phone to the USB drive

1. Press the Services key twice to open the Local Tools menu. Press

the 5 key on the dialpad to select File Manager from the

Preferences menu of the Avaya 1165E IP Deskphone.

The screen shows the folders and the USB devices on the phone.

See Figure 23 on page 112

2. Browse for and select the file on the phone that you want to send to

the USB drive.

3. Press Send.

The Select Destination screen opens. See Figure 24 on page 115.

Fig u re 2 4 : Se le ct De stin a tio n scre e n

4. Press OK to open the destination folder.

Press Cancel to return to the previous screen.

5. Press the Up/Down navigation key to scroll through the list, and

highlight the directory on the USB drive where the files are to be

copied.

— To select the current location as the destination, press the Done

soft key.

115

Configuring Local Menu options

— To move up a directory level on the device,.press the Back soft

key or highlight “..”, then press the Select soft key.

Send Results

When the OK soft key is pressed, the IP Deskphone attempts to process

the selected file.

Figure 25 on page 116 shows a successful send operation.

Fig u re 2 5 : Su cce ssfu l se n d o p e ra tio n

Figure 26 on page 117 shows an unsuccessful send operation.

116

Configuring Local Menu options

Fig u re 2 6 : Fa ile d se n d o p e ra tio n

Sending an image file from a USB drive to the phone

Use the following procedure to send an image file from the USB drive to

the phone.

1. Plug the USB flash drive into the phone's USB port.

2. Press the Services key twice to open the Local Tools menu. Press

the 5 key on the dialpad to select File Manager from the

Preferences menu.

3. Select the USB Flash Drive device and press the Enter key. The

device directories/files are displayed.

4. Browse to select the file your image and press the Send soft key. You

are prompted to send file.

5. Press the OK soft key at the confirmation prompt. The image file is

copied to the IP Deskphone's Images directory.

6. A success message is displayed explaining that the file has been

copied. Press OK.

Additional information

This section provides additional information for the File Manager.

117

Configuring Local Menu options

•

To move up a directory level, press the Back soft key or highlight “..”,

then press the Select soft key. When you are at the root menu, this

returns you to the Device Select dialog

Based on the file extension, validation routines run to verify, for

example, size and free space available.

•

Files with unknown extensions are not supported.

The screensaver and background images must be a 320*240 pixel 24

bit portable network graphic (PNG) or joint photograph experts group

(JPEG).

•

The image files screensaver must be named screensaverN.png or

screensaverN.jpg.

“In progress…” appears on the screen for actions that take time to

complete.

6. Background

The Avaya 1165E IP Deskphone allows the display of user selected

background images. This Preferences menu item enables you to browse

the currently stored images and select the desired image.

Press the Services key twice to open the Local Tools menu. Press the 6

key on the dialpad to select 6. Background.

Figure 27 on page 119 displays the Background Image screen.

118

Configuring Local Menu options

To select an image for the background

Fig u re 2 7 : Ba ck g ro u n d Im a g e scre e n

1. From the Background menu, press the Up/Down navigations key to

scroll the list, and highlight the image that you want to appear.

As you navigate the list, each file image appears in the background

as a preview of how it would look as the background image.

2. Press the Select soft key.

For more information, See “Using the Background Theme:” on page 86.

Diagnostics

To access the Diagnostics submenu, press the Services key twice and

then select the Diagnostics submenu. The Diagnostics submenu offers

the following choices:

•

“1. IP Set Information” on page 120

“2. Network Diagnostic Tools” on page 120

“3. Ethernet Statistics” on page 120

“4. IP Network Statistics” on page 120

119

Configuring Local Menu options

•

“5. USB Devices” on page 120

“6. Advanced Diag Tools” on page 123

“7. DHCP Information” on page 123

“8. License Information” on page 123

“9. VPN Information” on page 123

“10. Certificate Information” on page 124

Press the Return soft key at any time while working with tools in the Local

Diagnostics submenu to return to the Local Diagnostics submenu. Use

the Return key in this way to quickly gather information and run tests

without exiting and reentering the Local Tools menu. For example, you

can check the Ethernet Statistics, then press Return and enter the

Network Diagnostics Tools to ping an IP address.

1. IP Set Information

The Network Configuration tool is used to view reports about IP set and

DHCP operation. This tool is for administrator use only.

2. Network Diagnostic Tools

The Network Diagnostic Tools menu contains tools that are used to

diagnose network problems. This menu is for administrator use only.

3. Ethernet Statistics

The Ethernet Statistics tool is used to view reports about Ethernet

operation. This tool is for administrator use only.

4. IP Network Statistics

The IP Networks Statistics tool is used to view reports about network

operation. This tool is for administrator use only.

5. USB Devices

The USB Devices tool provides information about any Universal Serial

Bus (USB) devices that you connect to your phone. Your

Avaya 1165E IP Deskphone automatically detects USB devices when

you connect them to the USB port in the back of the IP Deskphone.

120

Configuring Local Menu options

To check USB device information, press the Services key twice to open

the Local Tools menu, press the 2 key on the dialpad to select

2. Local Diagnostics, and press the 5 key on the dialpad to select

5. USB Devices.

To check USB device information:

The screen displays information about

connected devices.

Cancel

1. Press the Cancel soft key to cancel to

the main display.

If the USB port has been disabled, no devices are enumerated and the

screen displays only that the USB port is disabled, even if USB devices

are connected.

Figure 28 on page 122 shows the IP Deskphone display when the USB

port is disabled.

121

Configuring Local Menu options

Fig u re 2 8 : USB De vice s—Po rt Disa b le d

If the USB port is enabled, then you can attach any USB 1.1 or 2.0-

compliant devices to the IP Deskphone, and the display shows what USB

devices are attached to the IP Deskphone, even if the device is not

supported by the Avaya 1165E IP Deskphone, or if the device type is

locked. Locked devices do not function on the IP Deskphone even if they

are enumerated.Your administrator selects what USB devices can be

used on the IP Deskphone. If certain USB devices are locked (that is,

they cannot be used), then the screen displays that information.

See Figure 29 on page 123 for information on the available locks.

122

Configuring Local Menu options

Fig u re 2 9 : USB De vice s—lo ck e d d e vice s

6. Advanced Diag Tools

The Advanced Diag Tools are available to the Avaya support organization

to configure the auto recovery function and remote access. This tool is for

system administrator use only.

7. DHCP Information

The system administrator can use the DHCP Information menu to view

license information. This menu is for system administrator use only.

8. License Information

You can use License Information menu to view license information. This

menu is for administrator use only.

9. VPN Information

The system administrator can use the VPN Information menu to view

VPN information. This menu is for system administrator use only.

123

Configuring Local Menu options

10. Certificate Information

The system administrator can use the Certificate Information menu to

view certificate information. This menu is for system administrator use

only.

Configuration

To access the Configuration menu, press the Services key twice, and

then select the Configuration submenu. The Configuration menu offers

the following choices:

•

“1. Network Configuration” on page 124

“2. Advanced Diag Tools” on page 126

Figure 30 on page 124 displays the Configuration submenu.

Fig u re 3 0 : Co n fig u ra tio n su b m e n u d isp la y

1. Network Configuration

The Network Configuration tool displays information that was configured

when the IP Deskphone was installed. This tool is for administrator use

only.

124

Configuring Local Menu options

To configure the WML Browser:

You will need information from your administrator in order to configure the

browser. Your administrator may have already configured this information

for you.

1. Press the Services key twice.

2. Enter the Admin password.

3. Select Network Configuration.

4. Scroll down to the WML Browser section.

5. If a proxy is required for the WML Browser, in the Proxy field, enter

the WML proxy server IP address or DNS name.

For example, www.avaya.com

6. If a proxy is required for the WML Browser, in the Port field, enter the

proxy server port to connect to.

7. In the Exceptions field, enter any domains that you might need to

access that should bypass the proxy server.

8. (optional) In the Home field, enter the URL of the page you want to

open as your home page.

Note: Entering a value will enable manual activation of the WML

Browser. If Home is defined, you can press the Expand key and

display the Home page; if Home is not defined, the WML Browser can

only be activated by a display message.

9. In the Idle URI field, enter the Uniform Resource Indicator (URI) of

the page you want to display after a period of inactivity.

Note: If Idle URL is defined, the idle page will be displayed when the

phone is inactive for the configured time of the Idle TIme field.

10. (optional) In the Idle Time field, enter the number of minutes of

inactivity that will trigger display of the Idle URI page. If the Idle Time

is not configured, the inactivity timer is disabled.

11. Press Apply. The phone reboots.

125

Configuring Local Menu options

2. Advanced Diag Tools

The Advanced Diagnostics Tool allows you to configure advanced

diagnostic tools. This tool is for administrator use only.

Locks

Your system administrator can use the lock menu tool to protect the Local

Tools menu items from accidental or unwanted changes. This tool is for

administrator use only. The Locks menu offers the following choices:

•

“1. Lock menu” on page 126

“2. USB Locks” on page 127

Figure 31 on page 126 displays the Locks submenu.

Fig u re 3 1 : Lo ck s su b m e n u d isp la y

1. Lock menu

The Lock menu allows the administrator to lock the access of some or all

local menu items.

126

Configuring Local Menu options

2. USB Locks

USB Access Control (USB Lock) defines how you can use the USB port

on the IP Deskphone. You can completely disable the USB port, or you

can enable the USB port for various devices.

If the USB Port is disabled, the USB host controller does not initialize and

USB devices are not enumerated. The USB Devices dialog shows only

that the USB port is disabled.

USB Lock status can be determined by accessing the Local Tools menu

and selecting Locks. This screen is accessed through the Locks menu by

selecting “USB Locks”. Only the system administrator can access this

menu item when either Full lock or Partial lock is active.

AutoProvision USB Locks

This check box decides whether the USB locks are manually controlled or

set by zero touch provisioning feature.

Enable USB Port

This check box allows you to enable or disable the USB port.

Lock USB Mouse

This check box allows you to lock or unlock the USB mouse support.

Lock USB Keyboard

This check box allows you to lock or unlock the USB keyboard support.

Lock USB Headset

This check box allows you to enable or disable the USB headset support.

Lock USB Flash Drive

This check box allows you to lock or unlock the USB flash drive support.

127

Making a call

This section describes features associated with making a call. You can

make a call from your Avaya 1165E IP Deskphone using any of the

following:

•

“Using Off-hook dialing” on page 128

“Using On-hook dialing” on page 129

“Using handsfree dialing” on page 130

“Using the Directory applications” on page 132

“Using Predial” on page 135

“Using AutoDial” on page 136

“Using Ring Again” on page 137

“Using Last Number Redial” on page 139

“Using Speed Call” on page 139

“Using System Speed Call” on page 140

“Using HotLine” on page 141

“Using intercom calling” on page 141

Using Off-hook dialing

Use these steps to make a call by lifting the handset before dialing:

1. Lift the handset.

2. Dial the number.

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Making a call

3. To terminate the call, choose one of the

following:

— Return the handset to the cradle.

— Press the Goodbye key.

(Goodbye)

Using On-hook dialing

Use these steps to make a call by dialing before lifting the handset:

1. Leave the handset in the cradle.

2. Press the line (DN) key.

2493

3. When the dial tone sounds, dial the

number.

4. When the called party answers, lift the

handset.

5. To terminate the call, choose one of the

following:

— Replace the handset into the cradle.

— Press the Goodbye key.

(Goodbye)

129

Making a call

Using handsfree dialing

Use handsfree dialing to use a built-in microphone and speaker, or a

headset, instead of the handset. While on an active call, you can switch

between handset and handsfree mode.

1. Choose one of the following:

— Press the Handsfree key.

— If a headset is connected, press the

Headset key.

2. Dial the number.

To use a headset:

1. Ensure the headset is connected to the

headset jack or the handset jack.

2. Press the Headset key.

If you have a Bluetooth wireless

technology headset installed, you can

activate it by pressing the button on the

headset.

To discontinue a handsfree call:

Press the Goodbye key.

(Goodbye)

130

Making a call

To mute a handsfree call:

1. Press the Mute key. The LED indicator

flashes.

(Mute)

2. Press the Mute key again to return to a

two-way handsfree conversation.

To switch from handsfree to handset mode:

Lift the handset.

To switch from handset mode to handsfree mode:

1. Press the Handsfree key.

2. Replace the handset.

To switch from handsfree to headset:

1. Press the Headset key.

131

Making a call

To release a call:

1. Press the IP Deskphone Goodbye key

or press the button on the headset, if

equipped.

(Goodbye)

Using the Directory a pp l ic a t ions

You can make calls using the following Directory applications available on

your Avaya 1165E IP Deskphone.

•

“Making a call using the Corporate Directory” on page 132

“Making a call using the Personal Directory” on page 133

“Making a call using the Callers List” on page 134

“Making a call using the Redial List” on page 135

Making a call using the Corporate Directory

This feature is not available on all phones. Contact your system

administrator to find out if this feature is available for your use.

The Corporate Directory feature provides an alphabetical list of entries

using last names. You can search by name, view additional information

on each entry, and dial Corporate Directory numbers. To use the

Corporate Directory, press the Directory key and select Corporate

Directory.

To search for a specific number:

1. When prompted, use the dialpad to enter

the desired name in the last name,

first name format.

132

Making a call

2. Press the Search soft key to find the

desired name.

If the search is successful, the first

match appears on the screen.

3. Choose one of the following:

— Press the Dial soft key to dial the

Dial

resulting number.

— If there is no match to the search

query, start a new search or change

the information in the initial search.

Cancel

— Press the Cancel soft key to exit

without dialing.

To scroll to a specific number:

1. Press the Up/Down navigation keys to

scroll and highlight a name in the

Corporate Directory.

2. Choose one of the following:

— Press the Dial soft key to dial the

Dial

Cancel

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Personal Directory

The Personal Directory feature allows you to store a maximum of 100

entries consisting of names and numbers. To use the Personal Directory,

press the Directory key and select Personal Directory. For more

information on how to configure and use the Personal Directory, refer to

“Using the Personal Directory” on page 182.

133

Making a call

To make a call using the Personal Directory:

1. Press the Up/Down navigation keys to

scroll and highlight a name in the

Personal Directory.

2. Choose one of the following:

— Press the Dial soft key to dial the

Dial

Cancel

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100

callers. After 100 callers have been stored, each additional caller

overwrites the oldest entry. To use the Callers List, press the Directory

key and select Callers List. For information on how to configure and use

the Callers List, see “Using the Callers List” on page 185.

To make a call using the Callers List:

1. Press the Up/Down navigation keys to

scroll and highlight a name in the

Callers List.

Note: If the caller name is not defined,

then only the telephone number is

displayed.

2. Choose one of the following:

— Press the Dial soft key to dial the

Dial

Cancel

resulting number.

— Press the Cancel soft key to exit

without dialing.

134

M a k ing a c a l l

Making a call using the Redial List

The Redial List feature automatically stores a maximum of 20 previously

dialed IP Deskphone numbers. To use the Redial List, press the

Directory key and select Redial List. For information on how to configure

and use the Redial List, see “Using the Redial List” on page 187.

To make a call using the Redial List:

1. Press the Up/Down navigation keys to

scroll and highlight a name in the Redial

List.

Note: If the caller name is not defined,

then only the telephone number is

displayed.

2. Choose one of the following:

— Press the Dial soft key to dial the

Dial

Cancel

resulting number.

— Press the Cancel soft key to exit

without dialing.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before

dialing.

To use Predial:

1. Without selecting the line key, enter the

number to be dialed.

2. Press a line key to dial the number.

2498

135

Making a call

3. Lift the Handset when the called party

answers or, if in handsfree mode, begin

to speak.

To edit a Predial number:

1. Use the dialpad to enter the number.

2. Choose one of the following:

— To erase all numbers, press the

Clear soft key. Re-enter the

numbers to be dialed.

Clear

Delete

— To change one number at a time,

press the Delete soft key to

backspace. Re-enter the number.

3. Press a line key to dial the number.

2498

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial phone

numbers.

To store an AutoDial number:

1. Without lifting the handset, press the

Autodial

appropriate AutoDial key.

The screen displays the word Autodial

next to the appropriate key.

136

Making a call

2. Using the dialpad, dial the phone

number (including access code) to be

stored on the selected AutoDial key.

3. Press the AutoDial key a second time to

Autodial

store the number on the selected key.

After you store a number, the word

Autodial disappears, and the stored

number appears.

4. Assign a label to the key.

After you assign the label, the number

disappears and only the label appears

on the screen next to the key.

To use AutoDial:

1. Lift the handset.

2. Press an AutoDial key in the upper

display area to dial the number

associated with that key.

Autodial

Using Ring Again

Use the Ring Again feature if you receive a busy tone, or if there is no

answer. Your IP Deskphone rings when the person you called becomes

available. Ring Again automatically redials the number.

137

Making a call

To activate Ring Again:

1. Dial a number and receive a busy tone

or no answer.

2. Choose one of the following:

— Press the RingAgn soft key.

— Enter the Ring Again Activate FFC.

RingAgn

To call a Ring Again party when you receive notification:

1. After receiving the notification ring, lift

the handset, or, if you are using the

headset or in handsfree mode, go to

Step 2.

>RingAgn

2. Press the RingAgn soft key to

automatically dial the number.

To deactivate Ring Again before notification:

Choose one of the following:

>RingAgn

•

Press the RingAgn soft key a second

time.

•

Press the Ring Again Deactivate FFC.

138

Making a call

Using Last Number Redial

Use the Last Number Redial feature to automatically redial the last dialed

number.

To use Last Number Redial:

Choose one of the following:

— To redial using the handset:

a. Lift the handset.

b. Press the line (DN) key.

2498

— To redial without lifting the handset,

2498

press the line (DN) key twice (the

last number dialed is automatically

redialed).

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a

one-, two-, or three-digit code to store, edit, and automatically dial

frequently called phone numbers.

To store a Speed Call number:

SpcCtl

1. Press the Speed Call Controller soft

key. The triangular icon flashes,

indicating programming mode.

139

Making a call

2. At the prompt:

— Enter a one-, two-, or three-digit

code (0-999).

— If required, dial the access code.

— Enter the phone number (internal,

external, or long-distance number).

SpcCtl

3. Press the Speed Call Controller soft

key again to save the code and number.

The flashing icon turns off.

To make a Speed Call:

1. Lift the handset.

SpcCtl

2. Press the Speed Call Controller soft

key.

3. Dial the Speed Call code to

automatically dial the number.

Using System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override

dialing restrictions placed on your IP Deskphone.

140

Making a call

To make a System Speed Call:

1. Lift the handset.

2. Choose one of the following:

SScUsr

SScCtl

— Press the System Speed Call soft

key.

— Press the System Speed Call

Controller (SScCtl) soft key.

3. Dial the Speed Call code to

automatically dial the number.

Using HotLine

Use the HotLine feature to automatically dial a specific number.

To use HotLine:

Press the HotLine soft key to automatically

dial the number.

Hotline

Using intercom calling

Use the Intercom feature to call a member of your intercom group by

pressing the code assigned to each member.

141

Making a call

To make an intercom call:

1. Lift the handset.

2. Press the Intercom key.

Intrcm

3. Dial the one- or two-digit code for the

desired intercom group member.

To answer an intercom call while on a line other than your intercom

group line:

1. Choose one of the following keys:

— Press the Hold key to put the current

(Hold)

call on hold.

— Press the Goodbye key to end the

call.

(Goodbye)

2. Press the Intercom key and begin to

Intrcm

speak.

142

Answering a call

Each incoming call causes the IP Deskphone to ring, the LCD indicator

beside the line (DN) key to flash, and the Message Indicator lamp to flash.

To answer a call:

Choose one of the following four options:

•

Lift the handset.

•

Press the Handsfree button located on

the left side of the IP Deskphone.

•

Press the line (DN) key beside the LCD

indicator as it flashes.

Press the Headset key if a headset is

connected to your IP Deskphone.

143

While on an active call

W h ile on a n a c tive c a l l

You can use the following features during an active call:

•

“Placing a call on hold” on page 144

“Transferring a call” on page 145

“Using Timed Reminder Recall” on page 146

“Using Attendant Recall” on page 147

“Using Call Park” on page 147

“Recording a Calling Party Number” on page 150

“Displaying incoming calls” on page 150

“Tracing a malicious call” on page 151

Placing a call on hold

Use the Hold feature when you are talking on one line and another call

arrives on a second line. To retain the original call, put it on hold and then

answer the second call.

To place a call on hold:

Press the Hold key. The LCD indicator

flashes beside the line on hold.

(Hold)

Note: If Automatic Hold is enabled, the

active call is automatically put on hold

when you answer the second call.

To retrieve a call on hold:

Press the line (DN) key beside the flashing

LCD indicator.

144

While on an active call

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person.

To transfer a call to a third party:

Trans

1. Press the Transfer soft key. The other

party is put on hold and a dial tone

sounds. The LCD indicator light flashes

steadily.

2. Dial the DN number to which you are

transferring the call or use the Personal

Directory, Redial List, or Callers List

to select a number to dial.

Trans

3. When that number rings or a person

answers, press the Transfer soft key to

connect the calling party.

To return to the original call if the transfer is incomplete:

If the person called is not available,

press the line (DN) key (next to the LCD

indicator) to reconnect to the original

call.

145

While on an active call

Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when

a transferred call is not answered.

To use Timed Reminder Recall:

Trans

1. Press the Transfer soft key. The call is

put on hold.

2. Dial the number to which you are

transferring the call.

Trans

3. Choose one of the following to start the

recall timer:

— Press the Transfer soft key.

— Replace the handset before the

extension answers.

If the transfer is complete, the recall

timer stops.

If the transferred call is not answered, your IP Deskphone rings:

1. Lift the handset to reconnect to the

original caller.

146

While on an active call

Trans

2. Choose one of the following:

— Press the Transfer soft key and

repeat the transfer.

— If the transfer is picked up while you

are on the line, press the Goodbye

key to complete the transfer.

(Goodbye)

Using Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and

to connect the caller to the attendant.

To contact the attendant while on a call:

1. Press the Attendant Recall key and

stay on the line until the attendant

answers.

AttRcl

2. Press the Goodbye key. The caller

remains connected to the attendant.

(Goodbye)

Using Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call

from any IP Deskphone. Using Call Park does not tie up a line. When

configured network-wide, Call Park can be used across networks. A

System Park extension can be configured to automatically park most

calls.

147

While on an active call

To park a call on the System Park DN or your own DN:

During an active call, press the Park soft

key twice.

Park

The call is parked on your DN unless a

System Park DN is enabled to

automatically park calls on the system.

To park a call on a DN other than the System Park DN or your

own DN:

Park

1. Press the Park soft key.

2. Dial the DN where you want to park the

call.

Park

3. Press the Park soft key.

To park a call using the SPRE code or FFC:

1. Choose one of the following:

— Press the Transfer soft key.

— Press the Conference soft key.

Trans

Conf

2. Dial the Call Park FFC.

148

While on an active call

3. To use an alternate DN from the System

Park DN or your own DN, dial the DN

where you want to park the call.

Otherwise, proceed to Step 4.

4. Choose one of the following:

— Press the Transfer soft key.

— Press the Conference soft key.

Trans

Conf

To retrieve a parked call:

1. Lift the handset.

Park

2. Press the Park soft key.

3. Dial the DN where you parked the call.

If a parked call is not retrieved within a

specified period of time, it rings back to

your IP Deskphone or to the attendant.

149

While on an active call

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller number, or to

charge a call to an account number, during an established call.

To record a caller number for accounting purposes:

More...

CParty

1. Press the More… soft key after

answering the incoming call.

2. Press the CParty soft key.

Note: The caller is placed on hold.

3. Dial a charge account number or the

caller number.

Note: For information on using the

Charge soft key, see “Charging a call or

charging a forced call” on page 171.

CParty

4. Press the CParty soft key to return to the

call.

Displaying incoming calls

Use the Display feature to display a second incoming caller number and

name (if available) during an active call, without interfering with the call in

progress.

To view the information on an incoming call while on a call in

progress:

1. Press the Display key.

Display

150

While on an active call

2. Press the flashing line (DN) key. The call

waiting information appears.

If you are using another feature key, you

can use the Display key to access

information associated with those

feature keys.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

This feature is not enabled on all Avaya 1165E IP Deskphones. Contact

your system administrator to configure this feature on your IP Deskphone.

To use Call Trace while on a call:

Press the Call Trace key.

CallTrace

To use Call Trace without a Call Trace key:

1. Choose one of the following:

— Press the Transfer soft key.

— Press the Conference soft key.

Trans

Conf

2. Dial the SPRE code followed by 83 or

dial the Call Trace FFC to automatically

reconnect.

151

Incoming calls

You can use the following features when you have an incoming call:

•

“Using Automatic Answerback” on page 152

“Using Call Pickup” on page 152

“Using Call Waiting” on page 154

Using Automatic Answerback

When the Automatic Answerback feature is active, your IP Deskphone

automatically answers in Handsfree mode after one ring; however, calls

are not forwarded to the voice message service.

To activate Automatic Answerback:

Press the Automatic Answerback key.

AutoAns

To deactivate Automatic Answerback:

Press the Automatic Answerback key

again.

AutoAns

Using Call Pickup

Use the Call Pickup feature to pick up calls from any IP Deskphone in

your pickup group or another pickup group.

To answer a call in your own call pickup group:

1. Lift the handset.

152

Incoming calls

2. Choose one of the following:

Pickup

— Press the Pickup key.

— Enter the Pickup Ringing Number

FFC.

To answer an incoming call in another call pickup group:

1. Lift the handset.

2. Choose one of the following:

— Press the Group Pickup soft key.

— Enter the Pickup Group FFC.

GrpPkp

3. Dial the pickup group number of the

ringing IP Deskphone.

To answer a call at a specific extension in any pickup group:

1. Lift the handset.

2. Choose one of the following:

Pickup

— Press the DN Pickup key.

— Enter the Pickup Directory

Number FFC.

153

Incoming calls

3. Dial the DN of the IP Deskphone that is

ringing (and that is not in your call pickup

group). If the pickup DN or group

number is invalid (an overflow burst tone

sounds and the screen displays

Goodbye and try again), press the

Goodbye key.

Using Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a

tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

1. When the incoming call tone sounds,

press the Hold key to put a current call

on hold.

(Hold)

If Automatic Hold is enabled, you do

not need to press the Hold key.

2. Press the Call Waiting key.

CallWait

To return to the first IP Deskphone call:

1. Choose one of the following:

— Press the Hold key to put the

(Hold)

second call on hold.

— Press the Goodbye key to end the

second call.

(Goodbye)

154

Incoming calls

2. Press the line (DN) key associated with

the first call.

If you do not have a Call Waiting key:

1. Press the Goodbye key to end the

current call.

(Goodbye)

2. Press the line (DN) key beside the

flashing status icon to answer the

incoming call.

155

While away from your desk

W h ile a w a y f rom your desk

You can use the following features when you are away from your desk:

•

“Using Call Forward” on page 156

“Using Internal Call Forward” on page 157

“Using Remote Call Forward” on page 158

“Securing your IP Deskphone” on page 160

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another

line (DN). If the IP Deskphone is in the process of ringing, the call cannot

be forwarded.

To forward your calls or change the forward number:

Forward

1. Choose one of the following:

— Press the Forward soft key.

— Lift the handset and enter the Call

Forward All Calls Activate FFC.

2. Dial the DN where you want to forward

your calls.

Forward

3. Press the Forward soft key.

156

While away from your desk

To deactivate Call Forward:

Forward

Choose one of the following:

•

Press the Forward soft key.

•

Lift the handset and enter the Call

Forward All Calls Deactivate FFC.

To reinstate Call Forward to the same number:

Forward

Press the Forward soft key twice.

Using Internal Call Forward

Use Internal Call Forward to accept only calls originating at internal DNs

to ring at another DN. Calls originating outside your IP Deskphone system

still ring at your IP Deskphone. Current incoming calls cannot be

forwarded.

To forward internal calls:

1. Choose one of the following:

IntForward

— Press the Internal Call Forward

key.

— Lift the handset and enter the

Internal Call Forward Activate

FFC.

2. Dial the DN to which you are forwarding

your internal calls.

157

While away from your desk

3. Press the Internal Call Forward key.

IntForward

To deactivate Internal Call Forward:

Choose one of the following:

IntForward

— Press the Internal Call Forward

key.

— Lift the handset and enter the

Internal Call Forward Deactivate

FFC.

To reinstate Call Forward to the same number:

Press the Internal Call Forward key twice.

IntForward

Using Remote Call Forward

Use the Remote Call Forward feature (from any IP Deskphone other than

your own) to forward calls to any IP Deskphone.

To activate Remote Call Forward:

1. Lift the handset.

2. If you are calling from an IP Deskphone

outside the system, dial your direct

system access number and wait for the

dial tone.

158

While away from your desk

3. Dial the Remote Call Forward Activate

FFC to activate the feature.

4. Dial your Station Control Password. A

dial tone sounds.

5. Choose one of the following:

— Dial your DN.

— To forward calls to the previous call

forward phone number, press the #

key. (Do not perform Steps 6 and 7.)

6. Dial the number to which you are

forwarding calls. If calls are forwarded to

an invalid number, a fast busy signal

sounds.

7. Press the # key.

To deactivate Remote Call Forward:

1. Lift the handset.

2. If you are calling from an IP Deskphone

outside the system, dial the direct

system access number and wait for the

dial tone.

159

While away from your desk

3. Dial the Remote Call Forward

Deactivate FFC.

4. Dial your Station Control Password.

5. After you hear the dial tone, dial your

DN.

6. Press the # key.

Securing your IP Deskphone

Use the Electronic Lock feature to prevent others from making calls from

your IP Deskphone. The Electronic Lock feature is controlled using your

Station Control Password (SCPW). To change your Station Control

Password, refer to “Security features” on page 28.

To lock your IP Deskphone:

1. Lift the handset.

2. Dial the Electronic Lock Activate FFC.

3. Dial your Station Control Password.

160

While away from your desk

4. Choose one of the following:

— If dialing locally, press the Goodbye

(Goodbye)

key.

— If dialing the FCC remotely, dial your

DN.

To unlock your IP Deskphone:

1. Lift the handset.

2. Dial the Electronic Lock Deactivate

FFC.

3. Dial your Station Control Password.

4. Choose one of the following:

— If dialing locally, press the Goodbye

(Goodbye)

key.

— If dialing the FCC remotely, dial your

DN.

161

Talking with more than one person

Ta l king with more th a n one person

Use the following features to enable conversations between more than

two people:

•

“Using the Call Join feature” on page 162

“Setting up a conference call” on page 162

“Using Conferee Selectable Display” on page 164

“Using Group Call” on page 165

Using the Call Join feature

Use the Call Join feature to connect a call to a current active call. This

connection creates a conference between the two callers and yourself.

To connect a call on hold (on a different line) to your current call:

Conf

1. Press the Conference soft key.

2. Press the line key that has the number of

the caller you want to connect to your

current call.

Conf

3. Press the Conference soft key to join

the person on hold to your conversation.

Setting up a conference call

Use the Conference feature to set up a conference call for a maximum of

three or six people, including yourself. The maximum number of people

the conference feature supports depends on the configuration of your IP

Deskphone.

162

Talking with more than one person

To set up a conference call:

Conf

1. While on a call, press the Conference

soft key to place the party on hold. You

hear a dial tone.

2. Dial the number of the person you want

to add to the conference call. You can

talk privately to the person you are

adding at this time.

Note: Instead of dialing a number, you

can press the Directory key, and use

the Corporate Directory or Personal

Directory, Redial List, and Callers List

to find and dial the number of the person

you want to add to the conference call.

Conf

3. Press the Conference soft key a second

time to conference all parties together.

Note: You can talk to either party

privately, press the Incalls key to talk to

the originator or press the Conf key to

talk to the transfer number. Alternating

between these two keys alternates

between the two parties. This needs to

be done before pressing the Conf key

twice.This also assumes AHA CLS -

Automatic Hold, is enabled on the

handset.

If the person you attempt to add to the conference is unavailable:

1. Press the Goodbye key.

(Goodbye)

163

Talking with more than one person

2. Press the line (DN) key beside the

flashing status icon to return to your

original call.

Using Conferee Selectable Display

Use the Conferee Selectable Display feature to list active conferees and

disconnect a conferee from the conference call.

To view active conferees:

1. While on a conference call, press the

Conferee Selectable Display key to

turn on the LCD indicator. Each key

press changes the screen to show a

different active conferee.

ConfDsp

This action has no effect on the display

of other IP Deskphones involved in the

conference.

2. Press the Goodbye key. If configured,

the Conference Count Display returns

an updated total count of conferees. The

LCD indicator turns off.

(Goodbye)

To disconnect a conferee:

1. While on a conference call, press the

Conferee Selectable Display key until

the conferee you want to disconnect

appears on the screen.

ConfDsp

164

Talking with more than one person

2. Press the DN key on which the

conference call is established.

3. Choose one of the following:

— For a single conferee, press the

Goodbye key. If configured, the

Conference Count Display returns

an updated total count of conferees.

The LCD indicator turns off.

(Goodbye)

— For multiple conferees, repeat Steps

1 and 2 until all conferees are

disconnected. Then press the

Goodbye key.

Using Group Call

Use the Group Call feature to automatically call members of a predefined

group, one at a time, until all members answer.

To call group members:

1. Lift the handset.

2. Press the Group Call key or enter the

GrpCl

Group Call FFC.

— The feature automatically calls all

group members. The icon flashes

until all members answer.

— The phone numbers of the group

members appear on the display as

they answer. When the last person

answers, the Group Call indicator

lights steadily.

165

Talking with more than one person

— When a person in your group is on a

conference call or another group

call, they are not connected to your

group call.

— After everyone in the group has

answered, only the person who

made the group call can put the call

on hold.

To answer a group call:

1. Lift the handset. Note the following about

notification tones:

— If you are on a call and receive three

10-second tones, this is the

notification of a group call on your

current extension.

— If you are on a call on another line

when a group call is made, you

receive a long tone through the

handset or speaker.

— If you are already on a conference

call or another group call, you do not

receive notification of a group call.

To end a group call:

Press the Goodbye key.

Note: When the person who made the

group call disconnects, the call

(Goodbye)

terminates for all members of the group.

However, the members of the group call

can disconnect from the call and not

affect other members on the call.

166

Working without interruption

This section describes features that provide uninterrupted work time.

Using Make Set Busy

Use the Make Set Busy feature to make your IP Deskphone appear busy

to all callers.

To activate Make Set Busy:

Choose one of the following:

MakeSetBsy

— Press the Make Set Busy key.

— Lift the handset and enter the Make

Set Busy Activate FFC.

To deactivate Make Set Busy:

Choose one of the following:

MakeSetBsy

— Press the Make Set Busy key a

second time to deactivate the

feature.

— Lift the handset and enter the Make

Set Busy Deactivate FFC.

Call Deflect

If Call Deflect is configured on your IP Deskphone, you can press the

Deflect feature key to deflect your call if your IP Deskphone rings and you

do not want to answer the call. The call may be forwarded to your voice

mail or to another telephone number, depending on your system

configuration.

167

Working without interruption

Contact your system administrator to learn which treatment is configured

for your IP Deskphone.

Fig u re 3 2 : Ca ll De fle ct k e y

If you press the Deflect key and no special call treatment has been

configured, your caller receives a busy signal.

168

Additional call features

A d d i tion a l c a l l f e a t ures

Contact your system administrator to determine if the following call

features are available on your IP Deskphone.

•

“Using AutoDial Transfer” on page 169

“Using the Buzz signal” on page 170

“Using Call Page Connect to make an announcement” on page 170

“Using Centrex/Exchange Line Switchhook Flash” on page 171

“Charging a call or charging a forced call” on page 171

“Using Enhanced Override” on page 175

“Using Forced Camp-on feature” on page 176

“Overriding a busy signal” on page 177

“Using Privacy Release” on page 177

“Using Radio Page” on page 178

“Using Voice Call” on page 180

Using AutoDial Transfer

Use the AutoDial Transfer feature to transmit digits through your AutoDial

key to the Central Office after a Trunk Switchhook Flash. You must be on

a Central Office/Exchange (CO) trunk call from or to a CO that offers

Centrex or exchange line-type features.

To use AutoDial Transfer when picking up an incoming trunk call:

1. Press the Centrex Switchhook Line

Flash key and wait for an interrupted dial

tone.

CentrexSHF

Autodial

2. Press the AutoDial key to call the

number desired.

169

Additional call features

3. Press the Goodbye key to end the call.

(Goodbye)

Using the Buzz signal

Use the Buzz feature to notify another person of a call, a visitor, or a

request. Two IP Deskphones that are linked together enable one person

to signal the other. The person signaled hears a buzz.

To buzz the IP Deskphone linked to your IP Deskphone:

Press the Buzz key.The IP Deskphone

linked to your IP Deskphone buzzes as long

as you press the key.

Buzz

Using Call Page Connect to make an announcement

Use the Call Page Connect feature to make an announcement over a

paging system. 162

Note: A Page key on an attendant console overrides and disconnects

the IP Deskphones. The IP Deskphones must reaccess the page

trunk.

To connect to Call Page:

1. Lift the handset.

170

Additional call features

2. Dial the Page Trunk Access Code to

complete the connection to the page

system.

3. Make your announcement.

4. Press the Goodbye key.

(Goodbye)

Using Centrex/ Exchange Line Switchhook Flash

Use the Centrex/Exchange Line Switchhook Flash feature during an

established call to use a Centrex service, such as Call Transfer or Three-

Way Calling.

To use Centrex/Exchange Line Switchhook Flash:

1. While on a call, press the Centrex Line

Switchhook Flash key. A special dial

tone sounds.

CentrexSHF

2. Dial the codes for your custom Centrex

feature.

3. Press the Goodbye key to end the call.

(Goodbye)

Charging a call or charging a forced call

Use the Call Charge feature to charge a call to a specific account. The

Forced Charge feature charges long-distance calls from an IP Deskphone

restricted to local calls.

171

Additional call features

To charge a local or long-distance call to an account before you dial:

1. Lift the handset.

Charge

2. Choose one of the following:

— Press the Charge soft key.

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. When the dial tone sounds, dial the

number.

To charge a call in progress:

1. Choose one of the following:

— Press the Transfer soft key.

— Press the Conference soft key.

Trans

Conf

2. Choose one of the following:

— Press the Charge soft key.

Charge

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

172

Additional call features

4. Press the line (DN) key to return to the

call.

2498

To charge a call to an account when you transfer a call:

Trans

1. Press the Transfer soft key. The call is

placed on hold.

2. Choose one of the following:

— Press the Charge soft key.

Charge

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. After the dial tone, dial the number to

which you are transferring the call.

Trans

5. Press the Transfer soft key when you

hear the IP Deskphone ring.

You can talk privately to the person at

the transfer number before you press the

Transfer soft key.

173

Additional call features

To charge a call to an account when you add someone to a

conference call:

Conf

1. Press the Conference soft key. The call

is placed on hold.

2. Choose one of the following:

— Press the Charge soft key.

Charge

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Dial the number of the person you want

to add to the conference.

Conf

5. Press the Conference soft key.

Note: You can talk to either party

privately, press the Incalls key to talk to

the originator or press the Conf key to

talk to the transfer number. Alternating

between these two keys alternates

between the two parties. This needs to

be done before pressing the Conf key

twice.This also assumes AHA CLS -

Automatic Hold, is enabled on the

handset.

174

Additional call features

Using Enhanced Override

Use the Enhanced Override feature to override an active call after you

attempt a Forced Camp-on. Use Enhanced Override to make a call or a

consultation call, such as placing a call on hold and calling another party.

To use Enhanced Override:

You receive a busy signal after dialing a

phone number.

1. Choose one of the following:

— Press the Override key.

EnhOvr

— Enter the Override FFC to initiate a

Forced Camp-on.

If either person on the call disconnects at

this time, you receive an overflow (fast

busy or engaged) signal.

2. Choose one of the following:

— Press the Override key again.

— Enter the Override FFC again.

EnhOvr

The other two people on the call receive

an override tone and a conference call is

established between the three of you. If

anyone disconnects, the other two

people remain connected.

3. To terminate the call, press the

Goodbye key.

(Goodbye)

175

Additional call features

Using Forced Camp-on feature

Use the Forced Camp-on feature to automatically ring another IP

Deskphone (internal or external) immediately after that IP Deskphone

disconnects from its current call.

To use Forced Camp-on:

You receive a busy signal after dialing a

phone number.

1. Choose one of the following:

— Press the Override key.

EnhOvr

— Enter the Override FFC to initiate a

Forced Camp-on.

The person you called receives a tone.

You receive a ring signal or a busy

signal, depending on the options

chosen. You are now camped-on to the

number you dialed.

2. Return the handset to the cradle.

3. When the person you called finishes the

call, your IP Deskphone automatically

dials the number and both IP

Deskphones ring.

Answering a call camped-on to your extension:

When your IP Deskphone rings, lift the

handset.

You can program your IP Deskphone for

either Camp-on or Call Waiting, but not

both.

176

Additional call features

Overriding a busy signal

Use the Override feature to override a busy signal and interrupt another

call.

To override a busy signal:

1. You receive a busy signal after dialing a

phone number.

2. Choose one of the following:

— Press the Override key.

EnhOvr

— Enter the Override FFC. The people

in the targeted call receive a tone for

approximately 1 second. After the

Override feature joins you to the call,

a short tone repeats every 16

seconds.

3. To terminate the call, press the

Goodbye key.

(Goodbye)

Using Privacy Release

Use the Privacy Release feature to enable one or more people who share

your DN to join a call.

177

Additional call features

To use Privacy Release in an established state:

Press the Privacy Release soft key

PrvRls

during a call. People can join the call by

pressing the shared number (DN) key on

their IP Deskphone (Multiple

Appearance DN feature).

Using Radio Page

Use the Radio Page feature to page a person and stay on the line until

they answer. The paged person answers the call after entering a special

Page Meet-me code from any IP Deskphone.

To use Automatic Preselection (Meet-me page):

1. Lift the handset.

2. Dial the Radio Paging Access FFC.

The paging tone sounds (two beeps

followed by a dial tone).

3. Dial the number of the party you want to

page. After dialing, the ringback tone

sounds.

The paged person can use any IP

Deskphone to enter a Radio Paging

Answer FFC, plus their own DN

number.

178

Additional call features

4. If your call goes unanswered for a preset

time period and a 15-second high-

pitched tone sounds followed by silence,

press the Goodbye key or replace the

handset.

(Goodbye)

To use Automatic Post-selection:

The called party is either busy on the IP Deskphone or away from their

desk. To page the called party, you do not need to redial the number of

the called party.

RadPag

1. Press the Radio Page soft key. A

special dial tone sounds.

2. Dial the Radio Paging Access FFC.

The ringback tone sounds.

The paged person can use any IP

Deskphone to enter a Radio Paging

Answer FFC, plus their own DN

number.

3. If your call goes unanswered for a preset

time period and a 15-second high-

pitched tone sounds, followed by

silence, press the Goodbye key or

replace the handset.

(Goodbye)

179

Additional call features

To answer a Radio Page:

If you carry a Radio Pager, a page indicates that someone dialed your

DN. If the Radio Page system is configured to function in Meet-me mode,

you can answer the page call from any IP Deskphone.

1. Lift the handset.

2. Dial the Radio Page Answer FFC. The

paging tone sounds.

3. Dial your own DN to connect to the

paging caller. If the caller has

disconnected, a steady high-pitched

(number unavailable) tone sounds.

Using Voice Call

Use the Voice Call feature to make an announcement through someone

else’s IP Deskphone speaker.

To make a voice call:

1. Lift the handset.

2. Press the Voice Call key and make the

VceCall

announcement.

3. Press the Goodbye key.

(Goodbye)

180

Additional call features

To respond to a voice call:

Your IP Deskphone rings once and the

caller's voice transmits through your

speaker. Lift the handset.

181

Additional phone features

A d d i tion a l phone f e a t ures

The following features are described in this section:

•

“Using the Personal Directory” on page 182

“Using the Callers List” on page 185

“Using the Redial List” on page 187

“Using Virtual Office” on page 189

“Using Media Gateway 1000B” on page 199

Using the Personal Directory

Use the Personal Directory feature to create and store up to 100 directory

entries. A Personal Directory entry can contain:

•

last name (up to 24 characters)

first name (up to 24 characters)

phone numbers (up to 31 characters)

To use the Personal Directory, press the Directory key and select

Personal Directory.

To add an entry:

Add

1. Press the Add soft key.

If the message Directory is full appears,

delete one or more entries to add a new

entry.

2. Use the dialpad to enter the name.

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Additional phone features

3. Press the Next soft key.

4. Use the dialpad to enter the phone

number.

5. Do one of the following:

Done

Cancel

— Press the Done soft key to save the

new entry.

— Press the Cancel soft key to return

to the Add screen.

To edit an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Edit

2. Press the Edit soft key and perform your

edits.

3. Choose one of the following:

Done

Cancel

— Press the Done soft key to save the

changes.

— Press the Cancel soft key to return

to the Personal Directory without

saving your changes.

183

Additional phone features

To delete an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Delete

2. Press the Delete soft key.

3. Choose one of the following:

Confirm

Cancel

— Press the Confirm soft key to delete

the entry.

— Press the Cancel soft key to return

to the Personal Directory without

deleting the entry.

To search for an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

2. Choose one of the following:

Dial

Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

184

Additional phone features

Using the Callers List

The Callers List feature logs all incoming calls. The Callers List can store

up to 100 entries. When the list is full, the system overwrites the oldest

entry. Use the Callers List feature to review missed calls and to dial calls.

The Callers List contains:

•

the caller’s last and first name (if available)

the DN of the caller

the time and date of the call

the number of times the caller called

Note: If the caller name is not defined, then only the telephone

number is displayed.

Entries in the Callers List are sorted by the time the call arrived.

The appearance of names in the Callers List depends on the

configuration of Preferred Name Match. If Preferred Name Match is

activated on your IP Deskphone, the Calling Party Name Display (CPND)

appears according to the configuration settings on your IP Deskphone. If

Preferred Name Match is off, the CPND appears according to the system

configuration.

To access the Callers List, press the Directory key and select Callers

List. If password control is enabled, you must enter your SCPW at the

prompt.

185

Additional phone features

To dial an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Dial

2. Press the Dial soft key.

To delete an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Delete

2. Press the Delete soft key.

3. Choose one of the following:

Confirm

Cancel

— Press the Confirm soft key to delete

the entry.

— Press the Cancel soft key to return

to the Personal Directory without

deleting the entry.

186

Additional phone features

To delete the entire Callers List:

Delete

1. Press the Delete soft key.

2. Choose one of the following soft keys:

— Yes to delete the entire Callers List

— No to return to the previous screen

Yes

Using the Redial List

The Redial List feature logs all outgoing calls. Redial List can store up to

20 entries. When the list is full, the system overwrites the oldest entry.

Use the Redial List feature to review calls made, and to redial previously

dialed calls. The Redial List contains:

•

the last and first names of the dialed party (if available)

the DN of the dialed party

the time and date of the last dialed occurrence

Note: If the caller name is not defined, then only the telephone

number is displayed.

Entries in the Redial List are sorted by the time the call was received.

The appearance of names in the Redial List depends on the configuration

of Preferred Name Match. If Preferred Name Match is activated on your

IP Deskphone, the Calling Party Name Display (CPND) appears

according to the configuration settings on your IP Deskphone. If Preferred

Name Match is off, the CPND appears according to the system

configuration.

To access Redial List, press the Directory key and select Redial List. If

password control is enabled, you must enter your SCPW at the prompt.

187

Additional phone features

To dial an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Dial

2. Press the Dial soft key.

To delete an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

Delete

2. Press the Delete soft key.

3. Choose one of the following soft keys:

— Yes to delete the entry

Yes

— No to return to the previous screen

To delete the entire Redial List:

Delete

1. Press the Delete soft key.

2. Choose one of the following soft keys:

— Yes to delete the entire Redial List

— No to return to the previous screen

Yes

188

Additional phone features

Using Virtual Office

The Virtual Office feature provides a service you can use while you are

away from your desk to transfer calls, and all your office IP Deskphone

features, to a remote IP Deskphone. Virtual Office makes this possible by

allowing you to use another IP Deskphone (the Remote phone) to log in

to your own home or office IP Deskphone (the Office phone). After you

keys, and voicemail features that are configured on your own home or

office IP Deskphone.

To use Virtual Office, you need your DN and preconfigured Station

Control Password (SCPW). You must activate Virtual Office on your

Office phone before you can connect to it from a Remote phone. See

“Logging in to Virtual Office” on page 190.

Consult your system administrator to verify if the Virtual Office feature is

available for your use.

You can use an IP Deskphone as a Remote phone to connect to your

Avaya 1165E IP Deskphone even if it is a different IP Deskphone model.

Table 13 shows the IP Deskphones on which you can use Virtual Office to

connect to your Avaya 1165E IP Deskphone.

Ta b le 1 3 : Virtu a l O ffice co n n e ctio n a va ila b ility

Possible to log in to the

Using IP Deskphone

1165E?

IP Phone 2001

Yes, with restrictions

IP Phone 2002

IP Phone 2004

Avaya 2033 IP Conference Phone

Avaya 2050 IP Softphone

Avaya 2007 IP Deskphone

Avaya 1210 IP Deskphone

189

Additional phone features

Ta b le 1 3 : Virtu a l O ffice co n n e ctio n a va ila b ility

Possible to log in to the

Using IP Deskphone

1165E?

Avaya 1220 IP Deskphone

Avaya 1230 IP Deskphone

Avaya 1110 IP Deskphone

Avaya 1120E IP Deskphone

Avaya 1140E IP Deskphone

Avaya 1150E IP Deskphone

Avaya 1165E IP Deskphone

Yes, with restrictions

Yes

Yes, with restrictions

Yes

Logging in to Virtual Office

If the IP Deskphone is configured for Virtual Office, the Virtual soft key is

displayed, as shown in Figure 33 on page 191.

190

Additional phone features

Fig u re 3 3 : Virtu a l so ft k e y

To activate Virtual Office on your Office IP Deskphone from your

Remote IP Deskphone:

1. Press the Virtual soft key.

Virtual

2. At the prompt, enter your user ID.

3. Press Enter.

4. At the prompt, enter the home Station

Control Password (SCPW).

If the user ID is not found locally, the

message Locating Remote Server appears.

After three failed login attempts, wait for 1

hour before attempting to log in again, or

contact your system administrator to reset

your password. For more information see,

“Security features” on page 28.

191

Additional phone features

A successful login transfers all the features, time, date, and tones to your

Remote IP Deskphone from your Office IP Deskphone. Your Virtual Office

session expires after a fixed period of time, (determined by your system

administrator).

Using Virtual Office on your Remote IP Deskphone

Because the display characteristics, including size, vary from one IP

Deskphone model to the next, your Office Avaya 1165E IP Deskphone

display is different on each Remote phone.

Figure 34 on page 192 shows an Avaya 1165E IP Deskphone logged in

as a Remote phone to an Avaya 1165E IP Deskphone Office phone. All

the features appear as they do on your Office

Avaya 1165E IP Deskphone.

Fig u re 3 4 : Lo g g e d in to a n Ava y a 1 1 6 5 E IP De sk p h o n e

Figure 35 on page 193 shows an Avaya 1120E IP Deskphone logged in

as a Remote phone to an Avaya 1165E IP Deskphone Office phone.

Fewer display lines are available on the 1120E, so the display provides

less information.

192

Additional phone features

Fig u re 3 5 : Lo g g e d in to a n Ava y a 1 1 6 5 E IP De sk p h o n e u sin g

a n Ava y a 1 1 2 0 E IP De sk p h o n e

Figure 36 on page 194 shows an Avaya 2050 IP Softphone logged in as a

Remote phone to an Avaya 1165E IP Deskphone Office phone. In this

case, the information display is arranged in a different fashion, but all the

information is visible at one time.

193

Additional phone features

Fig u re 3 6 : Lo g g e d in to a n Ava y a 1 1 6 5 E IP De sk p h o n e u sin g

a n Ava y a 2 0 5 0 IP So ftp h o n e

Regardless of what model of IP Deskphone you use as a Remote phone,

a User information line appears, which lists the number of your Office IP

Deskphone.

Using Virtual Office on your Office IP Deskphone

Figure 37 on page 195 shows the Avaya 1165E IP Deskphone display

when the phone is logged out due to remote access.

194

Additional phone features

Fig u re 3 7 : O ffice p h o n e d isp la y s th e m e ssa g e Lo g g e d O u t

When activated for Virtual Office by a remote IP Deskphone, your Office

IP Deskphone is logged out and no longer operational. If this is the case

when you return to your office, you can disconnect the remote login and

regain control of your Office phone. If you do not disconnect the remote

determined by your system administrator.

195

Additional phone features

To regain operation of a IP Deskphone being used for Virtual Office:

Choose one of the following:

— To completely disconnect your

Office IP Deskphone from the

Remote IP Deskphone:

Home

a. Press the Home key.

b. Enter your User ID and password

(this logs the Office IP Deskphone

back on to your office network).

— Press the Virtual soft key to log in to

another IP Deskphone, and your IP

Deskphone becomes a Remote IP

Deskphone.

Vrtual

Logging out of Virtual Office

To log out of Virtual Office, press the Virtual soft key.

Automatic log out from Virtual Office

Your remove Virtual Office IP Deskphone may be configured to

automatically log out of Virtual Office after a predetermined period of

inactivity. When automatic logout is about to occur, the following message

is displayed on the IP Deskphone: “Logout phone now?”

Press Yes to allow the IP Deskphone to log out of Virtual Office or press

No to remain logged in to Virtual Office and reset the IDLE timer. If not

key is pressed, the IP Deskphone logs out of Virtual Office.

Emergency calls on your Remote IP Deskphone

If you make an emergency call while logged in to Virtual Office on a

Remote IP Deskphone, the call is placed to the local emergency service,

not to your home office emergency service.

Note: Some IP Deskphones are configured as Virtual Office-only

telephones are have no assigned DN. However, these IP

196

Additional phone features

Deskphones can still be used to make emergency calls. “Emergency

Calls only” is displayed on the IP Deskphone display when not logged

in to Virtual Office. When the phone goes off-hook, dial tone is

available for emergency calls only. All other calls are restricted.

Troubleshooting Virtual Office

Virtual Office can cause error messages to display on-screen. Table 14

lists error messages and describes actions to correct the causes.

Ta b le 1 4 : Tro u b le sh o o tin g Virtu a l O ffice (Pa rt 1 o f 3 )

Displayed

message

Probable cause

Actions

Busy, try again

Remote IP Deskphone

is active (not idle).

Wait for remote IP

Deskphone to become

idle and try again.

ACD is logged in.

Log out of ACD IP

Deskphone before

initiating Virtual Office

from another IP

Deskphone.

Make Set Busy is

inactive on ACD IP

Deskphone.

Configure Make Set

Busy active on ACD IP

Deskphone.

Invalid ID (1)

Incorrect User ID

entered.

Enter correct User ID.

User ID is not in

Gatekeeper database.

Notify system

administrator.

Invalid ID (2)

Invalid ID (3)

Incorrect User ID

entered.

Enter correct User ID.

Incorrect User ID

entered.

Enter correct User ID.

User ID in Gatekeeper

database points to

Notify system

administrator.

originating Call Server.

197

Additional phone features

Ta b le 1 4 : Tro u b le sh o o tin g Virtu a l O ffice (Pa rt 2 o f 3 )

Displayed

message

Probable cause

Actions

Locked from

Three failed attempts to Wait one hour for the

enter the correct

Station Control

Password.

lock to clear

automatically, or notify

system administrator to

clear lock.

Permission

Denied (1)

Remote IP Deskphone

has no Station Control

Password.

Notify system

administrator.

Permission

Denied (3)

Incorrect User ID

entered.

Enter correct User ID.

Remote IP Deskphone

has no Station Control

Password.

Notify system

administrator.

Permission

Denied (4)

Incorrect User ID

entered.

Enter correct User ID.

Go to an Avaya 1120E

Attempt to log in to a

remote Avaya 1120E IP IP Deskphone, Avaya

Deskphone, Avaya

1140E IP Deskphone,

or Avaya 2050

IP Softphone from an

Avaya 1165E IP Deskp

1140E IP Deskphone,

or Avaya 2050 IP

Softphone and try

again, or consult your

local system

hone (some restrictions administrator.

apply).

Permission

Denied (6)

Incorrect User ID

entered.

Enter correct User ID.

Incorrect Station

Control Password

entered.

Select Retry, and try

again with the correct

Station Control

Password.

198

Additional phone features

Ta b le 1 4 : Tro u b le sh o o tin g Virtu a l O ffice (Pa rt 3 o f 3 )

Displayed

message

Probable cause

Actions

Server

Network problem.

Notify system

Unreachable (1)

administrator if the

problem persists.

Server

Network problem.

Notify system

Unreachable (2)

administrator if the

problem persists.

VOUD

Remote IP Deskphone

Notify the system

administrator.

configured on TN does not have VOUA

Class of Service.

Using Media Gateway 1000B

The Media Gateway 1000B (MG 1000B) provides a means of extending

CS1000 features to one or more remotely located branch offices using

the Branch Office feature. A branch office is a remote location in the

network where IP Deskphones, PSTN access, and TDM IP Deskphones

are located. Contact your system administrator to see if these functions

are available for your use.

The Media Gateway 1000B (MG 1000B) IP Deskphone can operate in

Normal or Local Mode.

Normal Mode

The IP Deskphone registers with the Main Office and receives IP

Deskphone services from the Main Office. At any time while using Normal

Mode, you can check Local Mode functionality (make and receive calls)

by enabling Local Mode and returning to Normal Mode. After testing, you

can return to Normal Mode (see “Using Resume Normal Mode” on

page 200) or wait for 10 minutes.

Local Mode

If the WAN connection goes down, the IP Deskphone loses

communication with the Main Office TPS. It then registers with the

MG 1000B and receives IP Deskphone services from the MG 1000B.

199

Additional phone features

Features such as Personal Directory, Redial List, and Callers List are not

available when operating in Local Mode. When in Local Mode, the IP

Deskphone displays the message LOCAL MODE.

Using Test Local Mode

Use Test Local Mode to check Local Mode functionality (make and

receive IP Deskphone calls). Test Local Mode is useful when provisioning

has changed for an IP Deskphone on an MG 1000B Controller.

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to

scroll and highlight Test Local Mode.

3. Press Enter (the IP Deskphone resets

and registers back to the branch office).

Using Resume Normal Mode

Use the Resume Normal Mode command to return to Normal Mode after

testing survival functionality. If you do not use the Resume Normal Mode

command after testing, the IP Deskphone automatically returns to Normal

Mode in 10 minutes.

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to

scroll and highlight Resume Normal

Mode.

200

Additional phone features

3. Press Enter (the IP Deskphone registers

back to the main office).

Troubleshooting MG 1000B

The MG 1000B can cause error messages to display on-screen. Table 15

lists error messages and describes actions to correct the causes.

Ta b le 1 5 : Tro u b le sh o o tin g MG 1 0 0 0 B

Display message

Probable cause

Actions

Local Mode

Test Local Mode.

Press the Services

key, and then select

Resume Normal

Mode.

Network problem.

Contact system

administrator if

problem persists.

Local Mode

Gatekeeper unable to Notify system

find end point from

Branch User ID.

administrator.

Invalid ID (1)

Local Mode

Branch User ID not

found in any

Notify system

administrator.

equipped Terminal

Number (TN).

Invalid ID (2)

201

Using Hospitality features

Hospitality features are intended for hotel operations.

Configuring Automatic Wake-Up

Use the Automatic Wake-Up feature to receive a timed reminder call.

From your IP Deskphone, you can program the system to automatically

place a call to you at a predetermined time. When you answer the call,

recorded music plays for up to 30 seconds, followed by a prerecorded

announcement or the attendant.

To enter the time for an Automatic Wake-Up call:

1. Lift the handset.

2. Dial the Automatic Wake-Up Request

FFC.

3. Dial the Automatic Wake-Up time in a

24-hour time format (hhmm). A tone

sounds to confirm your entered time.

To enter the time in a 24-hour time

format, enter the hours followed by the

minutes. For example, to set the time to

7:30 a.m., enter 0730; to set it to 9:45

p.m., enter 2145.

4. Press the Goodbye key.

(Goodbye)

202

Using Hospitality features

To cancel an Automatic Wake-Up call:

1. Lift the handset.

2. Dial the Automatic Wake-Up Quit FFC.

3. Press the Goodbye key.

(Goodbye)

To verify the time for the Automatic Wake-Up call:

1. Lift the handset.

2. Dial the Automatic Wake-Up Verify

FFC.

3. Dial the Automatic Wake-Up time in a

24-hour time format (hhmm). If your

query matches the preset time, a

confirmation tone sounds.

To enter the time in a 24-hour time

format, enter the hours followed by the

minutes. For example, to set the time to

7:30 a.m., enter 0730; to set it to 9:45

p.m., enter 2145.

4. Press the Goodbye key.

(Goodbye)

203

Using Hospitality features

Activating Message Registration

Use the Message Registration feature to read, change, or reset meters

that log your hotel phone calls.

To read meters:

1. Press the Message Registration key.

MRK

2. Dial the room Directory Number (DN).

3. Press the Message Registration key.

To change a meter:

1. Press the Message Registration key.

MRK

2. Dial the room Directory Number (DN).

3. Dial the correct meter count.

4. Press the * key.

5. Press the Message Registration key.

204

Using Hospitality features

To reset a meter to zero:

1. Press the Message Registration key.

MRK

2. Dial the room Directory Number (DN).

3. Press the * key.

4. Press the Message Registration key.

MRK

Using Maid Identification

Use the Maid Identification feature to track the cleaning status of rooms.

The maid enters the information from the IP Deskphone in each room.

To enter cleaning status:

1. Press the Room Status key.

RMK

2. Dial the Directory Number (DN) for the

room.

205

Using Hospitality features

3. Dial one of the following cleaning status

codes:

1 = Cleaning requested

2 = Cleaning in progress

3 = Room cleaned

4 = Room passed inspection

5 = Room failed inspection

6 = Cleaning skipped

The interrupted dial tone sounds.

4. Press the * key.

5. Dial the Maid ID. If you dial the wrong

Maid ID, press the * key and redial the

ID.

6. Press the Room Status key.

RMK

Displaying Room Status

Use the Room Status feature to display the status of a room using the

Display Module.

To display the status of a room:

1. Press the Room Status key.

RMK

206

Using Hospitality features

2. Dial the Directory Number (DN) for the

room. The DN appears followed by a

two-digit code.

The first digit indicates the occupancy

status:

0 = Room vacant

1 = Room occupied

The second digit indicates the cleaning

status of the room:

1 = Cleaning requested

2 = Cleaning in progress

3 = Room cleaned

4 = Room passed inspection

5 = Room failed inspection

6 = Cleaning skipped

3. Press the Room Status key.

RMK

Changing the status of a room:

1. Press the Room Status key.

RMK

207

Using Hospitality features

2. Dial the Directory Number (DN) for the

room. The DN appears followed by a

two-digit code.

The first digit indicates the occupancy

status:

0 = Room vacant

1 = Room occupied

The second digit indicates the cleaning

status of the room:

1 = Cleaning requested

2 = Cleaning in progress

3 = Room cleaned

4 = Room passed inspection

5 = Room failed inspection

6 = Cleaning skipped

3. Dial the status code for the room. A

three-digit code appears. The first digit

indicates the occupancy status, the

second is the previous cleaning status,

and the third is the new status.

4. Press the Room Status key.

RMK

208

Accessing External Server Applications

Use External Server Applications to access a variety of applications

directly from your Avaya 1165E IP Deskphone.

To find out what features and services are available, contact your system

administrator. Depending on what is available on your system, your

phone can provide information; for example, local news and weather,

stock market information, or traffic reports.

For more information about the External Server Applications, consult the

Avaya IP Deskphone External Server Applications User Guide.

Using Record On Demand key

If this feature is enabled, you can use the Record on Demand (ROD)

feature key to record your telephone conversation.

Press the ROD key to start or stop the call recording. This key is

associated with the active user ID and is displayed only if a call is active.

The ROD key blinks while it is connecting to the call recording application,

and is lit when the call is recording.

The ROD key is displayed in the following scenarios:

•

Normal operation - Press the ROD key during an active call to record

the call.

Call Recording (CR) application in ROD Mode - Press the ROD key

during an active call to record the call

Bulk Recording - For an active call or unregistered DN/Position ID,

call recording is initiated even though the ROD key is not pressed.

1. Press the ROD key during an active call.

209

Accessing External Server Applications

2. To stop the call recording, press the

ROD key again.

Using SAVE key

Use the SAVE feature key to save the recording of an active call. This key

is associated with the active user ID and is operational only if a call is

active.

The SAVE key is displayed in the following scenarios:

•

Normal operations - If the SAVE key is pressed during an active call,

the call is saved.

•

CR application in Bulk Record + Save everything mode - Recorded

conversation is saved at the end of the call. If the SAVE key is

pressed, then the call is not saved.

•

CR application in Bulk Record + Delete everything mode - Recorded

conversation is deleted at the end of the call. If the SAVE key is

pressed, then the call is saved.

The SAVE key lamp status depends on the status of the call recording. If

the call is to be saved, then the lamp is lit.

1. Press the ROD key during an active call.

2. To stop the call recording, press the

ROD key again.

3. Press the SAVE key to save the

conversation.

210

Flexible Feature Codes (FFCs)

Use Table 16 to track the FFCs assigned by your system administrator.

Ta b le 1 6 : Fle x ib le Fe a tu re Co d e s

FFC Feature

Automatic Wake-Up

FFC Feature

Make Set Busy Activate

Activate

Automatic Wake-Up

Deactivate

Make Set Busy Deactivate

Malicious Call Trace

Override

Automatic Wake-Up

Verify

Call Detail Recording

Charge Account

Call Forward All Calls

Activate

Pickup Ringing Number

Pickup Directory Number

Call Forward All Calls

Deactivate

Call Park

Pickup Group

Electronic Lock

Activate

Radio Paging Access

Electronic Lock

Deactivate

Radio Paging Answer

Group Call

Remote Call Forward Activate

Internal Call Forward

Activate

Remote Call Forward

Deactivate

Internal Call Forward

Deactivate

RingAgain Activate

RingAgain Deactivate

Virtual Office Terminal Log Off

Virtual Office Terminal Log On

Station Control

Password Change

211

Flexible Feature Codes (FFCs)

212

Quick Reference

This chapter is the Quick Reference Card for the Avaya 1165E IP

Deskphone. Print this chapter as a reference guide

Feature Operation

AutoDial

Store

AutoDial

Use

Display

Call Forward

Activate

Forward

Display

Forward

Deactivate

Reinstate

Forward

Pickup

View number

Call Pickup

Call Waiting

Answer

(Hold)

Return to first call

(Goodbye)

Conf

Conference

Handsfree

(to end the call)

Activate

(Handsfree)

(Goodbye)

Switch to handset

Handset to handsfree

(Handsfree)

(Headset)

(to end the call)

Activate Headset

(Goodbye)

(Headset)

Activate/ Deactivate Bluetooth®

Technology Headset*

Hold

Place a call on hold

(Hold)

Return to a held call

Last Number Redial

Message

(Msg/Inbox)

Ring Again

Activate

RngAgn

213

Quick Reference

When notified

Deactivate

RngAgn

Trans

Transfer

Adjust Volume

Mute

(Volume +)

(Volume -)

(On/Off)

Legend

Action

Icon

(

)

Indicates the key cap text label. For example, (Message).

Lift the handset, press the line (DN) key or the Handset key.

Replace the handset, or press

to end the call.

(Goodbye)

Dial a number

Press a line/feature key.

An icon flashes when a feature is being programmed.

An icon lights steadily when a feature is active.

AutoDial

Press the Services key once for Call Platform features, or

press the Services key twice for local telephone features.

Press the Message/Inbox key.

Press the Up/Down Navigation keys.

Press the Enter key.

Press the Headset key.

Press the Handsfree key.

Press the Directory key.

Press the Quit/Stop key.

214

Quick Reference

Services and Telephone Options Menus

Services Menu

(Services)

The following are the most commonly used options:

Telephone Options Menu

Volume Adjustment

Pick one of the

following:

Ringer

Handset Listen

Handsfree Listen

Headset Listen

Buzzer

(Quit)

Contrast Adjustment

(Quit)

Language

Date/Time Format

Local DialPad Tone

Ring Type

(Quit)

Play

OnHook Default Path

(Quit)

* To use a headset equipped with Bluetooth® wireless technology, you

must first configure the headset and your phone to work together. For

more information, see Avaya 1165E IP Deskphone User Guide.

Note: The Services menu contains the Telephone Options, Password

Admin, Virtual Office, and MG 1000B menus. Some options are not

available on all Avaya 1165E IP Deskphones. Consult your system

administrator.

215

Quick Reference

216

Regulatory and safety information

This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses

and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

•

Consult the dealer or an experienced radio/ TV technician for help.

Note: The user should not make changes or modifications not

expressly approved by Avaya. Any such changes could void the

user’s authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet

appareil numérique de la classe B est conforme à la norme NMB-003 du

Canada.

Warnings:

•

This is a Class B product. In a domestic environment this product can

cause radio interference in which case the user must take adequate

measures.

•

Operation is subject to the following two conditions: (1) this device

may not cause interference, and (2) this device must accept any

interference, including interference that may cause undesired

operation of the device.

•

This equipment complies with FCC radiation exposure limits set forth

for an uncontrolled environment. This equipment should be installed

and operated with a minimum distance of 20cm between the radiator

and your body (excluding the handset). This transmitter must not be

217

Regulatory and safety information

colocated or operated in conjunction with any other antenna or

transmitter.

Table 17 lists EMC compliance for various jurisdictions.

Table 17: EMC compliance

Jurisdiction Standard

Description

United

States

FCC CFR 47 Part Class B Emissions: FCC Rules for

Radio Frequency Devices (see Notes

1 and 2)

Canada

ICES-003

Class B Emissions: Interference-

Causing Equipment Standard: Digital

Apparatus

European

Community

EN 55022

Class B Emissions: Information

technology equipment - Radio

disturbance

EN 55024

Information technology equipment -

Immunity characteristics

Limits and methods of measurement

EN 61000-3-2

EN 61000-3-3

Limits for harmonic current emissions

(equipment input current <= 16 A per

phase)

Limitation of voltage fluctuations and

flicker in low-voltage supply systems

for equipment with rated current <= 16

Japan

VCCI

Regulations for voluntary control

measures.

218

Regulatory and safety information

Table 18 lists Safety compliance for various jurisdictions.

Table 18: Safety compliance

Jurisdiction Standard

Description

United States

UL 60950-1

Safety of Information Technology

Equipment

Canada

CSA 60950-1-03 Safety of Information Technology

Equipment

European

Community

EN 60950-1

ITE equipment - Safety - Part 1: General

requirements

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:

General requirements.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and

other relevant provisions of Directive 1999/5/EC. A copy of the Declara-

tion may be obtained from www.avaya.com or Avaya Inc., 211 Mt. Airy

Road, Basking Ridge, NJ 07920 USA.

Bluetooth wireless technology: This portable device with its antenna

complies with FCCs RF radiation exposure limits for an uncontrolled

environment. To maintain compliance, this transmitter must not be

collocated or operate in conjunction with any other antenna or transmitter.

219

Regulatory and safety information

DenAn regulatory notice for Japan

220

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Th ird Pa rty Te rm s fo r UN IStim sw re le a se s

4 .1 th ru 5 .0 (Ja n 2 0 1 0 - N o v 2 0 1 0 )

Certain portions of the product ("Open Source Components") are licensed

under open source license agreements that require Avaya to make the

source code for such Open Source Components available in source code

format to its licensees, or that require Avaya to disclose the license terms

for such Open Source Components. For a period of three years from your

date of purchase of a product containing any of the software listed below

from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we

will provide upon request a complete machine readable copy of the

source code for such Open Source Component on a medium customarily

used for software interchange for a charge no more than our cost of

physically performing source distribution. To get access to the source

code, you may contact Avaya at (408) 577-7666.

The Open Source Components are provided "AS IS". ANY EXPRESS OR

IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL

THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE

OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT,

INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR

CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,

PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF

USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING

NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE

USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF

SUCH DAMAGE.

The following component is licensed under Public Domain:

DateTime

PUBLIC DOMAIN NOTICE

National Center for Biotechnology Information

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* This software/database is a "United States Government Work" under

the terms of the United States Copyright Act. It was written as part of the

author's official duties as a United States Government employee and thus

cannot be copyrighted. This software/database is freely available to the

public for use. The National Library of Medicine and the U.S. Government

have not placed any restriction on its use or reproduction.

* Although all reasonable efforts have been taken to ensure the

accuracy and reliability of the software and data, the NLM and the U.S.

Government do not and cannot warrant the performance or results that

may be obtained by using this software or data. The NLM and the U.S.

Government disclaim all warranties, express or implied, including

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purpose.

* Please cite the author in any work or product based on this material.

* =====================================================

* Authors: Anton Butanayev, Denis Vakatov, Vladimir Ivanov

END OF TERMS AND CONDITIONS

GN U

The following component is licensed under the GNU General Public V2

license:

Foundation, Inc.

GNU General Public V2 License

1989, 1991 Free Software Foundation, Inc. 59 Temple Place - Suite 330,

Boston, MA 02111-1307, USA Everyone is permitted to copy and

distribute verbatim copies of this license document, but changing it is not

allowed. Preamble The licenses for most software are designed to take

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away your freedom to share and change it. By contrast, the GNU General

Public License is intended to guarantee your freedom to share and

change free software--to make sure the software is free for all its users.

This General Public License applies to most of the Free Software

Foundation\'s software and to any other program whose authors commit

to using it. (Some other Free Software Foundation software is covered by

the GNU Library General Public License instead.) You can apply it to your

programs, too. When we speak of free software, we are referring to

freedom, not price. Our General Public Licenses are designed to make

sure that you have the freedom to distribute copies of free software (and

charge for this service if you wish), that you receive source code or can

get it if you want it, that you can change the software or use pieces of it in

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recipients all the rights that you have. You must make sure that they, too,

receive or can get the source code. And you must show them these terms

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permission to copy, distribute and/or modify the software. Also, for each

author\'s protection and ours, we want to make certain that everyone

understands that there is no warranty for this free software. If the software

is modified by someone else and passed on, we want its recipients to

know that what they have is not the original, so that any problems

introduced by others will not reflect on the original authors\' reputations.

Finally, any free program is threatened constantly by software patents.

We wish to avoid the danger that redistributors of a free program will

individually obtain patent licenses, in effect making the program

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be licensed for everyone\'s free use or not licensed at all. The precise

terms and conditions for copying, distribution and modification follow.

TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND

MODIFICATION 0. This License applies to any program or other work

which contains a notice placed by the copyright holder saying it may be

distributed under the terms of this General Public License. The

\"Program\", below, refers to any such program or work, and a \"work

based on the Program\" means either the Program or any derivative work

under copyright law: that is to say, a work containing the Program or a

portion of it, either verbatim or with modifications and/or translated into

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another language. (Hereinafter, translation is included without limitation in

the term \"modification\".) Each licensee is addressed as \"you\". Activities

other than copying, distribution and modification are not covered by this

License; they are outside its scope. The act of running the Program is not

restricted, and the output from the Program is covered only if its contents

constitute a work based on the Program (independent of having been

made by running the Program). Whether that is true depends on what the

Program does. 1. You may copy and distribute verbatim copies of the

Program\'s source code as you receive it, in any medium, provided that

you conspicuously and appropriately publish on each copy an appropriate

refer to this License and to the absence of any warranty; and give any

other recipients of the Program a copy of this License along with the

Program. You may charge a fee for the physical act of transferring a copy,

and you may at your option offer warranty protection in exchange for a

fee. 2. You may modify your copy or copies of the Program or any portion

of it, thus forming a work based on the Program, and copy and distribute

such modifications or work under the terms of Section 1 above, provided

that you also meet all of these conditions: * a) You must cause the

modified files to carry prominent notices stating that you changed the files

and the date of any change. * b) You must cause any work that you

distribute or publish, that in whole or in part contains or is derived from the

Program or any part thereof, to be licensed as a whole at no charge to all

third parties under the terms of this License. * c) If the modified program

normally reads commands interactively when run, you must cause it,

when started running for such interactive use in the most ordinary way, to

print or display an announcement including an appropriate copyright

notice and a notice that there is no warranty (or else, saying that you

provide a warranty) and that users may redistribute the program under

these conditions, and telling the user how to view a copy of this License.

(Exception: if the Program itself is interactive but does not normally print

such an announcement, your work based on the Program is not required

to print an announcement.) These requirements apply to the modified

work as a whole. If identifiable sections of that work are not derived from

the Program, and can be reasonably considered independent and

separate works in themselves, then this License, and its terms, do not

apply to those sections when you distribute them as separate works. But

when you distribute the same sections as part of a whole which is a work

based on the Program, the distribution of the whole must be on the terms

of this License, whose permissions for other licensees extend to the

entire whole, and thus to each and every part regardless of who wrote it.

Thus, it is not the intent of this section to claim rights or contest your rights

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to work written entirely by you; rather, the intent is to exercise the right to

control the distribution of derivative or collective works based on the

Program. In addition, mere aggregation of another work not based on the

Program with the Program (or with a work based on the Program) on a

volume of a storage or distribution medium does not bring the other work

under the scope of this License. 3. You may copy and distribute the

Program (or a work based on it, under Section 2) in object code or

executable form under the terms of Sections 1 and 2 above provided that

you also do one of the following: * a) Accompany it with the complete

corresponding machine-readable source code, which must be distributed

under the terms of Sections 1 and 2 above on a medium customarily used

for software interchange; or, * b) Accompany it with a written offer, valid

for at least three years, to give any third party, for a charge no more than

your cost of physically performing source distribution, a complete

machine-readable copy of the corresponding source code, to be

distributed under the terms of Sections 1 and 2 above on a medium

customarily used for software interchange; or, * c) Accompany it with the

information you received as to the offer to distribute corresponding source

code. (This alternative is allowed only for noncommercial distribution and

only if you received the program in object code or executable form with

such an offer, in accord with Subsection b above.) The source code for a

work means the preferred form of the work for making modifications to it.

For an executable work, complete source code means all the source code

for all modules it contains, plus any associated interface definition files,

plus the scripts used to control compilation and installation of the

executable. However, as a special exception, the source code distributed

need not include anything that is normally distributed (in either source or

binary form) with the major components (compiler, kernel, and so on) of

the operating system on which the executable runs, unless that

component itself accompanies the executable. If distribution of

executable or object code is made by offering access to copy from a

designated place, then offering equivalent access to copy the source

code from the same place counts as distribution of the source code, even

though third parties are not compelled to copy the source along with the

object code. 4. You may not copy, modify, sublicense, or distribute the

Program except as expressly provided under this License. Any attempt

otherwise to copy, modify, sublicense or distribute the Program is void,

and will automatically terminate your rights under this License. However,

parties who have received copies, or rights, from you under this License

will not have their licenses terminated so long as such parties remain in

full compliance. 5. You are not required to accept this License, since you

have not signed it. However, nothing else grants you permission to modify

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or distribute the Program or its derivative works. These actions are

prohibited by law if you do not accept this License. Therefore, by

modifying or distributing the Program (or any work based on the

Program), you indicate your acceptance of this License to do so, and all

its terms and conditions for copying, distributing or modifying the Program

or works based on it. 6. Each time you redistribute the Program (or any

work based on the Program), the recipient automatically receives a

license from the original licensor to copy, distribute or modify the Program

subject to these terms and conditions. You may not impose any further

restrictions on the recipients\' exercise of the rights granted herein. You

are not responsible for enforcing compliance by third parties to this

License. 7. If, as a consequence of a court judgment or allegation of

patent infringement or for any other reason (not limited to patent issues),

conditions are imposed on you (whether by court order, agreement or

otherwise) that contradict the conditions of this License, they do not

excuse you from the conditions of this License. If you cannot distribute so

as to satisfy simultaneously your obligations under this License and any

other pertinent obligations, then as a consequence you may not distribute

the Program at all. For example, if a patent license would not permit

royalty-free redistribution of the Program by all those who receive copies

directly or indirectly through you, then the only way you could satisfy both

it and this License would be to refrain entirely from distribution of the

Program. If any portion of this section is held invalid or unenforceable

under any particular circumstance, the balance of the section is intended

to apply and the section as a whole is intended to apply in other

circumstances. It is not the purpose of this section to induce you to

infringe any patents or other property right claims or to contest validity of

any such claims; this section has the sole purpose of protecting the

integrity of the free software distribution system, which is implemented by

public license practices. Many people have made generous contributions

to the wide range of software distributed through that system in reliance

on consistent application of that system; it is up to the author/donor to

decide if he or she is willing to distribute software through any other

system and a licensee cannot impose that choice. This section is

intended to make thoroughly clear what is believed to be a consequence

of the rest of this License. 8. If the distribution and/or use of the Program

is restricted in certain countries either by patents or by copyrighted

interfaces, the original copyright holder who places the Program under

this License may add an explicit geographical distribution limitation

excluding those countries, so that distribution is permitted only in or

among countries not thus excluded. In such case, this License

incorporates the limitation as if written in the body of this License. 9. The

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Free Software Foundation may publish revised and/or new versions of the

General Public License from time to time. Such new versions will be

similar in spirit to the present version, but may differ in detail to address

new problems or concerns. Each version is given a distinguishing version

number. If the Program specifies a version number of this License which

applies to it and \"any later version\", you have the option of following the

terms and conditions either of that version or of any later version

published by the Free Software Foundation. If the Program does not

specify a version number of this License, you may choose any version

ever published by the Free Software Foundation. 10. If you wish to

incorporate parts of the Program into other free programs whose

distribution conditions are different, write to the author to ask for

permission. For software which is copyrighted by the Free Software

Foundation, write to the Free Software Foundation; we sometimes make

exceptions for this. Our decision will be guided by the two goals of

preserving the free status of all derivatives of our free software and of

promoting the sharing and reuse of software generally. NO WARRANTY

11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,

THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT

PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE

STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER

PARTIES PROVIDE THE PROGRAM \"AS IS\" WITHOUT WARRANTY

OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT

NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF

THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE

DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY

SERVICING, REPAIR OR CORRECTION. 12. IN NO EVENT UNLESS

REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL

ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY

MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED

ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY

GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES

ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM

(INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING

RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR

THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE

WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR

OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES. END OF TERMS AND CONDITIONS How to Apply These

Terms to Your New Programs If you develop a new program, and you

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want it to be of the greatest possible use to the public, the best way to

achieve this is to make it free software which everyone can redistribute

and change under these terms. To do so, attach the following notices to

the program. It is safest to attach them to the start of each source file to

most effectively convey the exclusion of warranty; and each file should

have at least the \"copyright\" line and a pointer to where the full notice is

found. one line to give the program\'s name and an idea of what it does.

redistribute it and/or modify it under the terms of the GNU General Public

License as published by the Free Software Foundation; either version 2 of

the License, or (at your option) any later version. This program is

distributed in the hope that it will be useful, but WITHOUT ANY

WARRANTY; without even the implied warranty of MERCHANTABILITY

or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General

Public License for more details. You should have received a copy of the

GNU General Public License along with this program; if not, write to the

Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA

02111-1307, USA. Also add information on how to contact you by

electronic and paper mail. If the program is interactive, make it output a

short notice like this when it starts in an interactive mode: Gnomovision

version 69, Copyright (C) year name of author Gnomovision comes with

ABSOLUTELY NO WARRANTY; for details type `show w\'. This is free

software, and you are welcome to redistribute it under certain conditions;

type `show c\' for details. The hypothetical commands `show w\' and

`show c\' should show the appropriate parts of the General Public

License. Of course, the commands you use may be called something

other than `show w\' and `show c\'; they could even be mouse-clicks or

menu items--whatever suits your program. You should also get your

employer (if you work as a programmer) or your school, if any, to sign a

\"copyright disclaimer\" for the program, if necessary. Here is a sample;

alter the names: Yoyodyne, Inc., hereby disclaims all copyright interest in

the program `Gnomovision\' (which makes passes at compilers) written

by James Hacker. signature of Ty Coon, 1 April 1989 Ty Coon, President

of Vice This General Public License does not permit incorporating your

program into proprietary programs. If your program is a subroutine library,

you may consider it more useful to permit linking proprietary applications

with the library. If this is what you want to do, use the GNU Lesser

General Public License instead of this License.

END OF TERMS AND CONDITIONS

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O p e n SSL

The following component is licensed under OpenSSL license:

OpenSSL 0.9.7b

OpenSSL License

/* =====================================================

* Redistribution and use in source and binary forms, with or without

modification, are permitted provided that the following conditions are met:

* 1. Redistributions of source code must retain the above copyright

notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

* 3. All advertising materials mentioning features or use of this software

must display the following acknowledgment:

"This product includes software developed by the OpenSSL Project

for use in the OpenSSL Toolkit. (http://www.openssl.org/)"

* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be

used to endorse or promote products derived from this software without

prior written permission. For written permission, please contact

[email protected].

* 5. Products derived from this software may not be called "OpenSSL"

nor may "OpenSSL" appear in their names without prior written

permission of the OpenSSL Project.

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* 6. Redistributions of any form whatsoever must retain the following

acknowledgment:

"This product includes software developed by the OpenSSL Project

for use in the OpenSSL Toolkit (http://www.openssl.org/)"

* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS

IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING,

BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT

OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF

SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR

PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND

ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT

LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN

IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

* =====================================================

* This product includes cryptographic software written by Eric Young

([email protected]). This product includes software written by Tim

Hudson ([email protected]).

Original SSLeay License

-----------------------

* This package is an SSL implementation written by Eric Young

([email protected]).

* The implementation was written so as to conform with Netscapes SSL.

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* This library is free for commercial and non-commercial use as long as

the following conditions are aheared to. The following conditions apply to

all code found in this distribution, be it the RC4, RSA, lhash, DES, etc.,

code; not just the SSL code. The SSL documentation included with this

distribution is covered by the same copyright terms except that the holder

is Tim Hudson ([email protected]).

* Copyright remains Eric Young's, and as such any Copyright notices in

the code are not to be removed.

* If this package is used in a product, Eric Young should be given

attribution as the author of the parts of the library used.

* This can be in the form of a textual message at program startup or in

documentation (online or textual) provided with the package.

* Redistribution and use in source and binary forms, with or without

modification, are permitted provided that the following conditions are met:

* 1. Redistributions of source code must retain the copyright notice, this

list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

* 3. All advertising materials mentioning features or use of this software

must display the following acknowledgement:

"This product includes cryptographic software written by Eric Young

([email protected])"

The word 'cryptographic' can be left out if the rouines from the library

being used are not cryptographic related :-).

* 4. If you include any Windows specific code (or a derivative thereof)

from the apps directory (application code) you must include an

acknowledgement:

"This product includes software written by Tim Hudson

([email protected])"

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* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY

EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT

LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY

AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN

NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE

FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,

OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED

TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS

OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING

NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE

USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY

OF SUCH DAMAGE.

* The licence and distribution terms for any publically available version or

derivative of this code cannot be changed. i.e. this code cannot simply be

copied and put under another distribution licence [including the GNU

Public Licence.]

END OF TERMS AND CONDITIONS

Zlib

The following component is licensed under zlib license:

Zlib 1.2.1

Zlib License

/* zlib.h -- interface of the 'zlib' general purpose compression library

version 1.2.4, March 14th, 2010

This software is provided 'as-is', without any express or implied warranty.

In no event will the authors be held liable for any damages arising from

the use of this software.

Permission is granted to anyone to use this software for any purpose,

including commercial applications, and to alter it and redistribute it freely,

subject to the following restrictions:

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1. The origin of this software must not be misrepresented; you must not

claim that you wrote the original software. If you use this software in a

product, an acknowledgment in the product documentation would be

appreciated but is not required.

2. Altered source versions must be plainly marked as such, and must not

be misrepresented as being the original software.

3. This notice may not be removed or altered from any source distribution.

Jean-loup Gailly

Mark Adler

END OF TERMS AND CONDITIONS

Cu rl

The following component is licensed under curl license:

Curl 7.15.1

Curl License

Permission to use, copy, modify, and distribute this software for any

purpose with or without fee is hereby granted, provided that the above

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF

ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED

TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD

PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR

OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT

OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION

WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE

SOFTWARE.

Except as contained in this notice, the name of a copyright holder shall

not be used in advertising or otherwise to promote the sale, use or other

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dealings in this Software without prior written authorization of the

END OF TERMS AND CONDITIONS

Lib p n g

The following component is licensed under libpng license:

Libpng 1.2.37 - June 4, 2009

Libpng License

This copy of the libpng notices is provided for your convenience. In case

of any discrepancy between this copy and the notices in the file png.h that

is included in the libpng distribution, the latter shall prevail.

If you modify libpng you may insert additional notices immediately

following this sentence.

libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18,

2008, are

distributed according to the same disclaimer and license as libpng-1.2.5

with the following individual added to the list of Contributing Authors

Cosmin Truta

libpng versions 1.0.7, July 1, 2000, through 1.2.5 - October 3, 2002, are

according to the same disclaimer and license as libpng-1.0.6 with the

following individuals added to the list of Contributing Authors

Simon-Pierre Cadieux

Eric S. Raymond

Gilles Vollant

and with the following additions to the disclaimer:

There is no warranty against interference with your enjoyment of the

library or against infringement. There is no warranty that our efforts or the

library will fulfill any of your particular purposes or needs. This library is

provided with all faults, and the entire risk of satisfactory quality,

performance, accuracy, and effort is with the user.

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libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are

according to the same disclaimer and license as libpng-0.96, with the

following individuals added to the list of Contributing Authors:

Tom Lane

Glenn Randers-Pehrson

Willem van Schaik

Distributed according to the same disclaimer and license as libpng-0.88,

with the following individuals added to the list of Contributing Authors:

John Bowler

Kevin Bracey

Sam Bushell

Magnus Holmgren

Greg Roelofs

Tom Tanner

For the purposes of this copyright and license, "Contributing Authors" is

defined as the following set of individuals:

Andreas Dilger

Dave Martindale

Guy Eric Schalnat

Paul Schmidt

Tim Wegner

The PNG Reference Library is supplied "AS IS". The Contributing

Authors and Group 42, Inc. disclaim all warranties, expressed or implied,

including, without limitation, the warranties of merchantability and of

fitness for any purpose. The Contributing Authors and Group 42, Inc.

assume no liability for direct, indirect, incidental, special, exemplary, or

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consequential damages, which may result from the use of the PNG

Reference Library, even if advised of the possibility of such damage.

Permission is hereby granted to use, copy, modify, and distribute this

source code, or portions hereof, for any purpose, without fee, subject to

the following restrictions:

1. The origin of this source code must not be misrepresented.

2. Altered versions must be plainly marked as such and must not be

misrepresented as being the original source.

3. This Copyright notice may not be removed or altered from any source

or altered source distribution.

The Contributing Authors and Group 42, Inc. specifically permit, without

fee, and encourage the use of this source code as a component to

supporting the PNG file format in commercial products. If you use this

source code in a product, acknowledgment is not required but would be

appreciated.

A "png_get_copyright" function is available, for convenient use in "about"

boxes and the like:

printf("%s",png_get_copyright(NULL));

Also, the PNG logo (in PNG format, of course) is supplied in the files

"pngbar.png" and "pngbar.jpg (88x31) and "pngnow.png" (98x31).

Libpng is OSI Certified Open Source Software. OSI Certified Open

Source is a certification mark of the Open Source Initiative.

Glenn Randers-Pehrson

glennrp at users.sourceforge.net

December 18, 2008

END OF TERMS AND CONDITIONS

Ke rn _ra n d o m

The following component is licensed under kern_random license:

Kern-random License

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.\" This code is derived from software contributed to Berkeley by Chris

Torek. Redistribution and use in source and binary forms, with or without

modification, are permitted provided that the following conditions are met:

.\" 1. Redistributions of source code must retain the above copyright

notice, this list of conditions and the following disclaimer.

.\" 2. Redistributions in binary form must reproduce the above copyright

notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

.\" 3. All advertising materials mentioning features or use of this software

must display the following acknowledgement:

.\"This product includes software developed by the University of

California, Berkeley and its contributors.

.\" 4. Neither the name of the University nor the names of its contributors

may be used to endorse or promote products derived from this software

without specific prior written permission.

.\"

.\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND

CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED

WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

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2 4 0

Appendix: Connecting the components

Following figure shows connections on the Avaya 1165E IP Deskphone.

Figure 38: Avaya 1165E IP Deskphone connections

WARNING

Ensure that the protective rubber cap on the Accessory

Expansion Module port is in place when the port is not in

use. Connecting anything other than the proper Avaya

1100 Series Expansion Module connector to this port

can cause damage to the IP Deskphone.

241

Appendix: Connecting the components

Before you begin

CAUTION

Damage to Equipment

Ensure you only plug your Avaya 1165E IP

Deskphone into a 100BaseT Ethernet jack. Plugging

your Avaya 1165E IP Deskphone into anything other

than a 100BaseT Ethernet jack will result severe

damage to the IP Deskphone.

CAUTION

Your Avaya 1165E IP Deskphone is designed for use

in an indoor environment only.

Connecting the components of the IP Deskphone

WARNING

Your Avaya 1165E IP Deskphone is shipped with the

base locked in position. To avoid damaging your IP

Deskphone, pull up on the wall-mount lever, located just

under the Handsfree key, to release the base and gently

rotate the base away from the IP Deskphone.

242

Appendix: Connecting the components

Figure 39: Release the Avaya 1165E IP Deskphone from the stand

Use the following steps to connect the components of your IP

Deskphone.

1. Remove the stand cover. Pull upward on the center catch as

indicated in preceding figure and remove the stand cover. The cable

routing tracks are now accessible.

243

Appendix: Connecting the components

Figure 40: Remove the stand cover

2. Your Avaya 1165E IP Deskphone can be powered by standard IEEE

802.3af Power over Ethernet or by AC power To use Power over

Ethernet, where power is delivered from the Ethernet Switch over the

LAN cabling infrastructure to the phone (IEEE 802.3af), additional

use of AC power is not advised.

To use local AC power, the approved global power supply (NTYS17)

is separately orderable from Avaya. A standard IEC cable, with

country-specific plug, is also required for use with the global power

supply for local AC powering.

To use local power, connect the global power supply to the AC

adapter jack in the bottom of the IP Deskphone. Form a small bend in

the cable, and then thread the adapter cord through the channels in

the stand.

244

Appendix: Connecting the components

3. Install the handset. Connect the end of the handset cable with the

short straight section into the handset. Connect the end of the

handset cable with the long straight section to the back of the IP

Deskphone, using the RJ-9 handset jack handset jack marked with

the symbol +. Form a small bend in the cable, and then thread the

handset cord through the channels in the stand so that it exits behind

the handset on the right side, in the Handset cord exit in the stand

base.

4. Install the headset (optional). If you are installing a headset, plug the

connector into the RJ-9 headset jack marked with the symbol ) on

the back of the IP Deskphone, and thread the headset cord along

with the handset cord through the channels in the stand, so that the

headset cord exits the channel marked with the symbol ) .

5. Install the Ethernet cable. Connect one end of the supplied Ethernet

cable to the back of your IP Deskphoneusing the RJ-45 connector

marked with the symbol % and thread the network cable through the

channel marked with the symbol % .

6. If you are connecting your PC through the IP Deskphone, you require

a second CAT-5e or CAT6 cable. Only one cable is included with the

Avaya 1165E IP Deskphone package. Install the Ethernet cable

connecting the PC to the IP Deskphone(optional). Connect one end

of the PC Ethernet cable to your IP Deskphoneusing the RJ-45

connector marked with the symbol ( and thread it through the

channel marked with the symbol ( . Connect the other end to the

LAN connector on the back of your PC.

7. Install additional cables. If applicable, plug in optional USB devices.

Connect the Ethernet cable to the LAN Ethernet connection. If you

are using a global power supply, plug the global power supply into an

AC outlet.

245

Appendix: Connecting the components

Figure 41: Cable routing tracks and mounting holes

8. Wall-mount your IP Deskphone(optional). Your

Avaya 1165E IP Deskphone can be mounted either by: (Method A)

using the mounting holes on the bottom of the IP Deskphonestand, or

(Method B) using a traditional-style wall-mount box with RJ-45

connector and 15-cm (6-inch) CAT5e cable (not provided).

Complete steps 1-7, as needed, before you wall-mount your IP

Deskphone:

Method A: Press the wall-mount lever, and pull the IP

Deskphoneaway from the stand. Using the stand cover (the part you

removed in step 1), mark the wall-mount holes by pressing the bottom

of the stand cover firmly against the wall in the location where you

wish to install the IP Deskphone. Four small pins on the bottom of the

stand cover make marks on the wall. Use the marks as a guideline for

installing the wall-mount screws (not provided). Install the screws so

that they protrude 3 mm (1/8 inch) from the wall, and then install the

IP Deskphonestand mounting holes over the screw heads. You may

need to remove the IP Deskphonefrom the wall to adjust the lower

246

Appendix: Connecting the components

screws. When the lower screws are snug, install the IP Deskphoneon

the mounting screws, and then tighten the top screws.

Method B: Attach a 15-cm (6-inch) CAT5e cable (not supplied),

position the stand over the mounting rivets, and slide the IP

Deskphonedown the wall so that the rivets fit into the slots on the

stand.

9. Replace the stand cover. Ensure that all cables are neatly routed and

press the stand cover into place until you hear a click.

10. Put the IP Deskphonein the wall-mount position. If you wall-mounted

your IP Deskphone, put it in the wall-mount position by holding the Tilt

Lever and pressing the IP Deskphonetowards the base until the IP

Deskphoneis parallel with the base. Release the Tilt Lever and

continue to push the IP Deskphonetowards the base until you hear an

audible click. Ensure the IP Deskphoneis securely locked in position.

247

Appendix: Connecting the components

248

Terms you should know

Avaya Communication Server 1000

Your office communication system.

Calling Party Name Display

Information appearing on the LCD display screen, such as the

caller’s name and phone number. The system must have CPND

enabled.

Category 5 (Cat5)

Cable and associated connecting hardware capable of

transmitting at speeds up to 100 MHz, used by 10BaseT,

100BaseT4, 100BaseTX.

Category 5e (Cat5e)

Most Cat5 cable manufactured after 1996 also supports

1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e

cable normally has four pairs of copper wire.

Category 6 (Cat6)

Cable and associated connecting hardware capable of

transmitting at speeds up to 200 MHz. Designed specifically to

support 1000BaseT (GigE), it is also compatible with 10BaseT,

100BaseT4, and 100BaseTX installations. The cable normally

has four pairs of copper wire.

Context-sensitive soft keys

A set of keys programmed by your system administrator. These

four keys, located directly below the display area, have four

programmable layers. These keys are also used to configure

parameters in the Telephone Options menu.

249

Terms you should know

Date/time display

The current date and time when the IP Deskphone is in an idle

state.

Directory Number (DN)

A number consisting of one to seven digits for an IP Deskphone,

and also known as an extension number.

Feature display

An area that shows status information about the feature in use. It

also displays the name and status of the active session.

Feature Status Lamp indicator

An LCD or an LED that indicates a data message, contact, or

feature status by a flash, wink, steady on, or off.

Fixed key

The hard-labeled keys on your IP Deskphone.

Flexible Feature Codes (FFCs)

Specialized codes entered using the dialpad that enable features

(for example, Ring Again).

Goodbye key

A fixed key used to end an active call.

Indicator

An LCD or an LED that indicates the status of a feature by the

flash, wink, steady on, or off.

Information display

Any display of call activity, lists, prompts, and status of calls. If the

text message exceeds the available display area, a scroll arrow

icon indicates that you must use the scroll keys to view the

remaining text.

250

Terms you should know

Interrupted dial tone

A broken or pulsed dial tone that sounds when you access some

features on your IP Deskphone.

Message/Inbox

A fixed key on your Avaya 1165E IP Deskphone that connects to

your voice messaging system when the key is pressed.

Navigation keys

Keys used to scroll through menus and lists appearing on the

LCD display screen.

Off-hook

Any line selected to make a call or receive an incoming call.

The term off-hook is applied whether (a) the end user lifts up the

handset, (b) the end user presses a line key, (c) the call is

automatically answered at the IP Deskphone, or (d) a line is

automatically selected for an outgoing call.

Paging tone

A special tone (two beeps followed by dial tone) that sounds

when you use the Radio Paging feature.

Power over Ethernet (PoE)

Power over Ethernet (PoE) technology is used for wired Ethernet

LANs (local area networks). It allows electrical current, necessary

for the operation of devices, to be carried by data cables.

Ringback/ring tone

A sound indicating that a call you have made is ringing at its

destination.

251

Terms you should know

Services key

A fixed key used to access options such as Telephone Options,

Password Admin, Virtual Office Login, Virtual Office Logout, Test

Local Mode, and Resume Normal Mode.

Self-labeled line programmable feature keys

The keys on either side of the LCD display area are self-labeled

line/programmable feature keys, with labels on the LCD. These

keys functions as line (DN) keys.

Shared Directory Number

A DN (extension) that is shared by two or more persons.

Special Prefix code (SPRE)

Special codes entered using the dialpad, followed by a two-digit

access code, that enable features (for example, Call Forward All

Calls requires entry of SPRE code + 74).

Special dial tone

The three consecutive tones followed by dial tone that you hear

when accessing IP Deskphone features.

Station Control Password (SCPW)

Enables security features on your IP Deskphone to prevent

others from making calls from your IP Deskphone and to prevent

access to protected features (for example, Remote Call Forward).

Status Messages

A message displayed to inform the user of important information.

A right arrow appears if more than one Status Message is

present. Examples of Status Messages include: Message

Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring

Again active, and Ringer is OFF.

252

Terms you should know

System or Switch

Your office communication system.

Switchhook

A button on which the handset presses down, disconnecting your

call when you replace the handset. The handset (when lifted)

releases the switchhook, and you either answer an incoming call

or you receive a dial tone to make a call.

User interface

Screen displays that interact with the end user as a result of an

action or event.

Visual Alerter/Message Waiting indicator

An LCD or an LED that flashes to indicate that a message is

waiting or when the ringer is on.

253

Terms you should know

254

I n dex

Index

Camp-on, Forced 176

Centrex/Exchange Line Switch-

hook Flash 171

About the IP Phone 2004 11, 241,

249

Change feature key labels 73

Active headset device 93

Advanced Diagnostic Tool 126

Answer a call 143

Charge a call or charge a forced

call 171

Conferee Selectable Display and

Disconnect 164

Attendant Recall 147

AutoDial 136

Conference call 162

AutoDial Transfer 169

Automatic Answerback 152

Automatic Wake-Up 202

Avaya Mobile Headset Adapter 96

Configuration 124

Configure area code setup 68

Configure call log options 78

Configure Callers List log 64

Configure Name Display format 70

Configure New Call indication 66

Background image 86

Backlight dim 85

Backlight timeout value 84

Buzz signal 170

Configure Preferred Name Match

Connect the components 55

Context-sensitive soft keys 14, 249

Contrast adjustment 58

Copy key 18

Call features 23

Call Forward 156

Call Join 162

Corporate Directory 132

Call Page Connect 170

Call Park 147

Date/time display 250

Date/Time format 60

Directory applications 132

Directory key 19

Call party information 249

Call Pickup 152

Call timer 73

Directory Number 250

disconnect a conferee 164

Display incoming calls 150

Display settings 81

Call Waiting 154

Callers List 134

Calling Party Number 150

255

Index

DN 250

Information display 250

Intercom call 141

Internal Call Forward 15 7

Interrupted dial tone 251

Electronic Lock 160

Encrypted calling 28

Enhanced Override 175

Enter key 17

Language 92

Entering and editing text 31

Expand key 17

Language display 59

Last Number Redial 139

Line (DN) key 15

Local Diagnostics 120

Local Dialpad Tone 61

Local Menu options 78

Local Mode 199

Expansion Module bold font 87

External server applications 209

Feature display 250

Fixed key 250

Flexible Feature Code (FFC) 250

Flexible Feature Codes 23

Maid Ident ification 205

Make Set Busy 167

Malicious Call Trace 151

Media Gateway 1000B 199

Meet - me page 178

Message (Inbox) key 18

Message key 251

Flexible Feature Codes (FFCs)

211

Font smoothing 86

Goodbye key 17, 250

Group Call 165

Message Registration 204

Message waiting indicator 18, 253

More key 15

Handsfree dialing 130

Headset key 17

Headsets 93

Mute key 16

Hold key 17

Navigation keys 16, 251

Network Configuration 124

Normal Mode 199

Hospitality features 202

Indicator status 250

256

I n dex

Secure your telephon e 160

Security features 28

Off-hook 251

Self-labeled line/programmable

feature keys 15

Off-hook dialing 128

Onhook Default Path 72

On-hook dialing 129

Outline Font 87

Services key 19, 252

Shared Directory Numbers 252

Shift/Outbox key 18

Override a busy signal 177

Speaker key 16

Special dial tone 252

Special Prefix code (SPRE) 252

Speed Call 139

Paging tone 251

Personal Directory 133

Place a call on hold 144

Predial feature 135

Privacy Release 177

Station Control Password (SCPW)

28, 252

Status Messages 252

Switchhook 253

System or Switch 253

Quit/Stop key 18

Telephone controls 14

Telephone display 20

Telephone Options 55, 56

Test Local Mode 200

Theme 86

Radio Page 178

Record a Calling Party Number

150

Redial List 133, 135

Timed Reminder Recall 146

Transfer a call 145

Types of icons 88

Regulatory and safety information

213, 217

Remote Call Forward 158

Resume Normal Mode 200

Ring Again 137

Ring type 73

USB headsets 94

USB keyboard

Ringback/ring tone 251

Room Status 206

function keys 32

User Interface 253

Screensave 84

257

Index

Virtual Office 189

Virtual Office login 190

Virtual Office logout 196

Virtual Office on your Remote telephone 192

Voice Call 180

Volume adjustment 57

Volume control bar 15

258

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