FCC Notice ......................................................................................................................................................50
WEEE Declaration...........................................................................................................................................51
WEEE Declaration for India .............................................................................................................................51
EPEAT Declaration ..........................................................................................................................................52
Service....................................................................................................................................................................53
Warranty Statement for Europe........................................................................................................................53
Warranty Statement for North & South America (excluding Brazil) ...........................................................55
EASE PROGRAME .........................................................................................................................................57
TCO DOCUMENT ...........................................................................................................................................58
3
Safety
National Conventions
The following subsections describe notational conventions used in this document.
Notes, Cautions, and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type.
These blocks are notes, cautions, and warnings, and they are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of your computer system.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid the problem. Some
warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific
presentation of the warning is mandated by regulatory authority.
4
Power
The monitor should be operated only from the type of power source indicated on the label. If you are not sure
of the type of power supplied to your home, consult your dealer or local power company.
The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug will
fit only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire plug,
have an electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat the
safety purpose of the grounded plug.
Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect the
monitor from damage due to power surges.
Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate
configured receptacles marked between 19V, 3.42A
The wall socket shall be installed near the equipment and shall be easily accessible.
For use only with the attached power adapter (Output 19Vdc) which have UL,CSA listed license (Only for
monitors with power adapter).
Manufacturers:
1) TPV ELECTRONICS(FUJIAN) CO., LTD model: ADPC1965
2) SHENZHEN HONOR ELECTRONICS CO., LTD. / model: ADS-65LSI-19-1 19065G
5
Installation
Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monitor falls, it can injure a
person and cause serious damage to this product. Use only a cart, stand, tripod, bracket, or table recommended by
the manufacturer or sold with this product. Follow the manufacturer’s instructions when installing the product and
use mounting accessories recommended by the manufacturer. A product and cart combination should be moved
with care.
Never push any object into the slot on the monitor cabinet. It could damage circuit parts causing a fire or
electric shock. Never spill liquids on the monitor.
Do not place the front of the product on the floor.
If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit
instructions.
Leave some space around the monitor as shown below. Otherwise, air-circulation may be inadequate hence
overheating may cause a fire or damage to the monitor.
See below the recommended ventilation areas around the monitor when the monitor is installed on the wall or with
the stand:
Installed on the wall
Installed with stand
6
Cleaning
Clean the cabinet regularly with cloth. You can use soft-detergent to wipe out the stain, instead of
strong-detergent which will cauterize the product cabinet.
When cleaning, make sure no detergent is leaked into the product. The cleaning cloth should not be too rough
as it will scratch the screen surface.
Please disconnect the power cord before cleaning the product.
7
Other
If the product is emitting a strange smell, sound or smoke, disconnect the power plug IMMEDIATELY and
contact a Service Center.
Make sure that the ventilating openings are not blocked by a table or curtain.
Do not engage the LCD monitor in severe vibration or high impact conditions during operation.
Do not knock or drop the monitor during operation or transportation.
For display with glossy bezel the user should consider the placement of the display as the bezel may cause
disturbing reflections from surrounding light and bright surfaces.
8
Setup
Contents in Box
CD Manual
Base
Power Cable
Audio
Dual link DVI Analog Cable
DP
HDMI
MHL
Not all signal cables (Audio, Dual link DVI, Analog, DP, HDMI, and MHL cables) will be provided for all
countries and regions. Please check with the local dealer or AOC branch office for confirmation.
9
Setup Base
Please setup or remove the base following the steps as below.
Please place the monitor on a soft and flat surface to prevent the scratch.
Setup:
Remove:
10
Wall Mounting
Preparing to install an optional wall mount arm.
This monitor can be attached to a wall mounting arm you purchase separately. Disconnect power before this
procedure. Follow these steps:
1. Press the base release button to remove base.
2. Use flathead screwdriver to remove the VESA cover.
3. Adjust the tilt angle of the neck to parallel with the display.
4. Assembly the wall mounting arm on the back of the neck with 4 screws.
5. Reconnect the cables. Refer to the user’s manual that came with the optional wall mounting arm for
instructions on attaching it to the wall.
Noted: VESA mounting screws holes are not available for all models. Please check with the dealer or official
department of AOC. Before mounting the monitor on the wall, please find the correct length and size of the screw in
order to avoid the damage of the monitor. The monitor mounting holes shall support 4 mm, 0.7 pitch, and 10 mm in
length screws.
11
Adjusting Viewing Angle
For optimal viewing, it is recommended to look at the full face of the monitor, and then adjust the monitor's angle to
your own preference.
Hold the stand so you will not topple the monitor when you change the monitor's angle.
You are able to adjust the monitor's angle from -5° to 20 °.
NOTE:
Do not touch the LCD screen when you change the angle. It may cause damage or break the LCD screen.
12
Using "MHL(Mobile High-Definition Link)"
1."MHL" (Mobile High-Definition Link)
This feature allows you to enjoy videos and photos (imported from a connected mobile device that supports MHL)
on the screenof the product.
To use the MHL function, you need an MHL-certified mobile device. You can check if your mobile device is
MHL certified on the device manufacturer's website. To find a list of MHL-certified devices, visit the official
MHL website (http://www.mhlconsortium.org).
To use the MHL function, the latest version of software must be installed on the mobile device.
On some mobile devices, the MHL function may not be available depending on the device's performance or
functionality.
Since the display size of the product is larger than those of mobile devices, the picture quality may degrade.
This product is officially MHL-certified. If you encounter any problem when using the MHL function, please
contact the manufacturer of the mobile device.
The picture quality may degrade when content (imported from the mobile device) with a low Resolution is
played on the product.
Using "MHL"
1. Connect the micro USB port on the mobile device to the [HDMI / MHL] port on the product using the MHL cable.
When the MHL cable is used, [HDMI / MHL] is the only port on this monitor that supports the MHL function.
Mobile device must be purchased separately.
2. Connect the DC power adapter to the product and a power outlet.
3. Press the source button and switch to HDMI /MHL to activate MHL mode.
4. After about 3 seconds, the MHL screen will be displayed if MHL mode is active.
Remark: The indicated time "3 sec later" may vary depending on the mobile device.
When the mobile device is not connected or does not support MHL
l If MHL mode is not activated, check the connection of the mobile device.
l If MHL mode is not activated, check if the mobile device supports MHL.
l If MHL mode is not activated even though the mobile device supports MHL, update the firmware of the
mobile device to the latest version.
13
Connecting the Monitor
Cable Connections In Back of Monitor and Computer:
1
2
3
4
5
6
7
8
D-SUB
DP-IN
DVI
HDMI/MHL
DP-OUT
Line in
Earphone out
DC in
To protect equipment, always turn off the PC and LCD monitor before connecting.
1
2
Connect the power cable to the AC port on the back of the monitor.
Connect one end of the 15-pin D-Sub cable to the back of the monitor and connect the other end to the
computer's D-Sub port.
3
4
5
Optional – (Requires a video card with DVI port) – Connect one end of the DVI cable to the back of the monitor
and connect the other end to the computer’s DVI port.
Optional – (Requires a video card with HDMI port) – Connect one end of the HDMI cable to the back of the
monitor and connect the other end to the computer’s HDMI port.
Optional – (Requires a video card with DP port) – Connect one end of the DP cable to the back of the monitor
and connect the other end to the computer’s DP port.
6
7
Turn on your monitor and computer.
Video content supporting resolution: VGA / DVI / HDMI / DP: 2560 x 1080/60Hz (Maximum)
If your monitor displays an image, installation is complete. If it does not display an image, please refer
Troubleshooting.
14
Daisy Chain
You can interconnect multiple displays to create a daisy-chain configuration.
1. For different input video content and max resolution (2560x1080@60Hz): Connecting up to 3 AOC Q2963PM
monitors with DP1.2 MST (Multi-Stream Transport) cable.
Supporting resolution:
1) VGA: 2560 x 1080@60Hz
2) DVI: 2560 x 1080@60Hz (with Dual link DVI cable)
3) HDMI 1.3 & HDMI 1.4: 2560 x 1080@60Hz (recommend with HDMI 1.4)
4) DP1.1 & DP1.2: 2560 x 1080@60Hz (recommend with DP1.2)
15
Adjusting
Setting Optimal Resolution
Windows Vista
For Windows Vista:
1. Click START.
2. Click CONTROL PANEL.
3. Click Appearance and Personalization.
4. Click Personalization
16
5. Click Display Settings.
6. Set the resolution SLIDE-BAR to 1920x1080 or 2560x1080.
Windows ME/2000
For Windows ME/2000:
1. Click START.
2. Click SETTINGS.
3. Click CONTROL PANEL.
4. Double click DISPLAY.
5. Click SETTINGS.
6. Set the resolution SLIDE-BAR to 1920x1080 or 2560x1080.
17
Windows 8
For Windows 8:
1. Right click and click All apps at the bottom-right of the screen.
2. Set the “View by” to “Category”.
3. Click Appearance and Personalization.
18
4. Click DISPLAY.
5. Set the resolution SLIDE-BAR to 1920x1080 or 2560x1080.
19
Hotkeys
Power / Exit
Menu / Up
Volume / Down
Aspect
Source / Auto / Enter
Press any key to display the control menu.
Power / Exit
Press the Power button to turn on/off the monitor.
Menu /
Press to display the OSD.
Volume /
Press to adjust the volume.
Aspect /
Press to show Image Ratio list to change 21 : 9, 16 : 9, 16 : 10, 4 : 3, 1 : 1 ratio. (If the product screen size is 4:3 or
input signal resolution is native resolution, the hot key is disabled to adjust.)
Source / Auto /Enter /
Press to show Source and PIP function list to select the video content or PIP function.
Press about 2 seconds to do auto configure (only for the models with dual or more inputs).
20
OSD Setting
Basic and simple instruction on the control keys.
1. Press any key to display the control menu.
2. Press the
3. Press
MENU-button to activate the OSD window.
or
to navigate through the functions. Once the desired function is highlighted,
press the
Enter-button to activate it. If there is a sub-menu, press
or
to navigate through the
sub-menu functions.
4. Press
or
to change the settings of the selected function. Press
EXIT to exit. If you want to adjust
any other function, repeat steps 2-3.
5. OSD Lock Function: To lock the OSD, press and hold the
MENU-button while the monitor is off and then
press
power button to turn the monitor on. To un-lock the OSD - press and hold the
MENU-button
while the monitor is off and then press
power button to turn the monitor on.
Notes:
1. If the product has only one signal input, the item of "Input Select" is disabled.
2. If the product screen size is 4:3 or input signal resolution is native resolution, the item of "Image Ratio" is
disabled.
3. One of Clear vision, DCR, Color Boost, and Picture Boost functions is activated; the other three functions are
turned off accordingly.
21
Luminance
1 Press
(Menu) to display menu.
2 Press
3 Press
4 Press
or
or
to select
(Luminance), and press
to enter.
to select submenu.
to adjust.
or
5 Press
to exit.
Contrast
0-100
0-100
Contrast from Digital-register.
Backlight Adjustment
Brightness
Standard
Text
Standard Mode
Text Mode
Internet
Game
Movie
Internet Mode
Game Mode
Movie Mode
Sports Mode
Eco mode
Sports
Gamma1
Gamma2
Gamma3
Off
Adjust to Gamma 1
Gamma
DCR
Adjust to Gamma 2
Adjust to Gamma 3
Disable dynamic contrast ratio
On
Enable dynamic contrast ratio
Adjust the response time.
Weak
Medium
Strong
Off
OverDrive
22
Image Setup
1 Press
(Menu) to display menu.
2 Press
3 Press
4 Press
or
or
to select
(Image Setup), and press
to enter.
to select submenu.
to adjust.
or
5 Press
to exit.
Clock
0-100
0-100
0-100
0-100
0-100
Adjust picture Clock to reduce Vertical-Line noise.
Adjust Picture Phase to reduce Horizontal-Line noise.
Adjust picture sharpness.
Phase
Sharpness
H.Position
V.Position
Auto Config.
Adjust the horizontal position of the picture.
Adjust the vertical position of the picture.
Auto adjust the picture to default.
23
Color Setup
1 Press
(Menu) to display menu.
2 Press
3 Press
4 Press
or
or
to select
(Color Setup), and press
to enter.
to select submenu.
to adjust.
or
5 Press
to exit.
Warm
Normal
Cool
Recall Warm Color Temperature from EEPROM.
Recall Normal Color Temperature from EEPROM.
Recall Cool Color Temperature from EEPROM.
Recall SRGB Color Temperature from EEPROM.
Red Gain from Digital-register
Green Gain Digital-register.
Color Temp.
sRGB
Red
User
Green
Blue
Blue Gain from Digital-register
Enable Full Enhance Mode
Full Enhance
Nature Skin
Green Field
Sky-blue
Enable Nature Skin Mode
Enable Green Field Mode
DCB Mode
DCB Demo
Enable Sky-blue Mode
AutoDetect
Off
Enable AutoDetect Mode
Disable DCB Mode
On / Off
Disable or Enable Demo
24
Picture Boost
1 Press
(Menu) to display menu.
2 Press
3 Press
4 Press
or
or
to select
(Picture Boost), and press
to enter.
to select submenu.
to adjust.
or
5 Press
to exit.
Bright Frame
Frame Size
Brightness
Contrast
On / Off
14-100
0-100
0-100
0-100
0-100
Disable or Enable Bright Frame
Adjust Frame Size
Adjust Frame Brightness
Adjust Frame Contrast
H. position
V. position
Adjust Frame horizontal Position
Adjust Frame vertical Position
Note:
Adjust the brightness, contrast, and position of the Bright Frame for better viewing experience.
25
OSD Setup
1 Press
(Menu) to display menu.
2 Press
3 Press
4 Press
or
or
to select
(OSD Setup), and press
to enter.
to select submenu.
to adjust.
or
5 Press
to exit.
English, Korean, Chinese
(Traditional), Chinese(Simplified),
Deutsch, France, Español, Italiano,
Dutch, Swedish, Portuguese Euro,
Portuguese Brazil, Finnish, Russian,
Polish, Czech, JP
Language
Select the OSD language
Timeout
5-120
0-100
Adjust the OSD Timeout
Transparence
Adjust the transparence of OSD
26
PIP Setting
1 Press
(Menu) to display menu.
2 Press
3 Press
4 Press
or
or
to select PIP, and press
to select submenu.
to adjust.
to enter.
or
5 Press
to exit.
PIP
Off / PIP / PBP
Disable or Enable PIP or PBP.
Select main screen source.
Select sub screen source.
Select screen size.
Main Source
Sub Source
Size
D-SUB / DVI / HDMI / DP
D-SUB / DVI / HDMI / DP
Small / Middle / Large
Right-up
Right-down
Position
Left-down
Set the screen location.
Left-up
Center
Audio Setup
Swap
On / Off
Disable or Enable Audio Setup.
Swap the screen source.
Please refer below table for compatibility of main/sub input source.
Sub
VGA
DVI
HDMI/MHL
DP
∨
∨
∨
VGA
DVI
∨
∨
∨
∨
∨
∨
Main
HDMI/MHL
DP
∨
27
Extra
1 Press
(Menu) to display menu.
2 Press
3 Press
4 Press
or
or
or
to select
(Extra), and press
to enter.
to select submenu.
to adjust.
5 Press
to exit.
Input Select
Auto Detect
DP Capability
Off Timer
D-SUB / DVI / HDMI / DP
Yes / No
Select input signal source.
Disable or Enable power on Auto Detect.
Select the Display Port competence.
Select DC off time.
* DP1.1a / DP1.2 (Daisy Chain)
0-24 hrs
Image Ratio
DDC-CI
21 : 9 / 16 : 9 / 16 : 10 / 4 : 3 / 1 : 1 Select image ratio for display.
Yes / No
Turn on or off DDC-CI Support.
Reset the menu to default.
Reset
Notes:
1. Auto Detect set to “On”:
When turn on the power, scan all input source from the last memorized input source until detect stable signal.
If the signal is found, the screen will display image.
If there is no signal found, the screen display “No Signal” OSD and enter Power saving mode. The signal
source stays in the last memorized input source.
Auto Detect set to “Off”:
When turn on the power, detect the last memorized input source.
If the signal is found, the screen will display image.
If there is no signal found in last memorized input source, the screen display “No Signal” OSD and enter Power
saving mode. The signal source stays in the last memorized input source.
2. If the DP video content supports DP1.2, please select DP1.2 for DP Capability; otherwise, please select
DP1.1a.
28
LED Indicator
Status
LED Color
Blue / Green
Amber / Red
Off
Full Power Mode
Power Saving
Active-off Mode
29
Driver
Monitor Driver
Windows 8
1. Start Windows® 8
2. Right click and click All apps at the bottom-right of the screen.
3. Click on the “Control panel” icon
4. Set the “View by” to “Large icons” or “Small icons”.
30
5. Click on the “Display” icon.
6. Click on the “Change display settings” button.
7. Click the “Advanced Settings” button.
8. Click the “Monitor” tab and then click the “Properties” button.
31
9. Click the “Driver” tab.
10. Open the “Update Driver Software-Generic PnP Monitor” window by clicking on “Update Driver... “ and
then click the "Browse my computer for driver software" button.
11. Select "Let me pick from a list of device drivers on my computer".
32
12. Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory:
X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).
13. Select the "xxx.inf" file and click the “Open” button. Click the “OK” button.
14. Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk
drive.
15. Close all open windows and remove the CD.
16. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
33
Windows 7
1. Start Windows® 7
2. Click on the 'Start' button and then click on 'Control Panel'.
3. Click on the “Display” icon.
4. Click on the “Change display settings” button.
5. Click the “Advanced Settings” button.
34
6. Click the “Monitor” tab and then click the “Properties” button.
7. Click the “Driver” tab.
8. Open the "Update Driver Software-Generic PnP Monitor" window by clicking on “Update Driver... “ and
then click the "Browse my computer for driver software" button.
35
9. Select "Let me pick from a list of device drivers on my computer".
10. Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory:
X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).
11. Select the "xxx.inf" file and click the “Open” button. Click the “OK” button.
12. Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk
36
drive.
13. Close all open windows and remove the CD.
14. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
Windows Vista
1. Click "Start" and "Control Panel". Then, double-click on "Appearance and Personalization".
2. Click "Personalization" and then "Display Settings".
3. Click "Advanced Settings...".
37
4. Click "Properties" in the "Monitor" tab. If the "Properties" button is deactivated, it means the configuration
for your monitor is completed. The monitor can be used as is.
If the message "Windows needs..." is displayed, as shown in the figure below, click "Continue".
5. Click "Update Driver..." in the "Driver" tab.
6. Check the "Browse my computer for driver software" checkbox and click "Let me pick from a list of
device drivers on my computer".
7. Click on the “Have disk...” button, then click on the “Browse...” button and then select the appropriate drive
F:\Driver (CD-ROM Drive).
8. Select your monitor model and click on the “Next” button.
9. Click "Close" → "Close" → "OK" → "OK" on the following screens displayed in sequence.
38
Windows 2000
1. Start Windows® 2000.
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
3. Double click on the 'Display' Icon.
4. Select the 'Settings' tab then click on 'Advanced...'.
5. Select 'Monitor'
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop installation.
- If the 'Properties' button is active. Click on 'Properties' button. Please follow the steps given below.
6. Click on 'Driver' and then click on 'Update Driver...' then click on the 'Next' button.
7. Select 'Display a list of the known drivers for this device so that I can choose a specific driver', then
click on 'Next' and then click on 'Have disk...'.
8. Click on the 'Browse...' button then select the appropriate drive F: (CD-ROM Drive).
9. Click on the 'Open' button, then click on the 'OK' button.
10. Select your monitor model and click on the 'Next' button.
11. Click on the 'Finish' button then the 'Close' button.
If you can see the 'Digital Signature Not Found' window, click on the 'Yes' button.
Windows ME
1. Start Windows® Me
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
3. Double click on the 'Display' Icon.
4. Select the 'Settings' tab then click on 'Advanced...'.
5. Select the 'Monitor' button, then click on 'Change...' button.
6. Select 'Specify the location of the driver (Advanced)' and click on the 'Next' button.
7. Select 'Display a list of all the drivers in a specific location, so you can choose the driver you want',
then click on 'Next' and then click on 'Have Disk...'.
8. Click on the 'Browse...' button, select the appropriate drive F: (CD-ROM Drive) then click on the 'OK' button.
9. Click on the 'OK' button, select your monitor model and click on the 'Next' button.
10. Click on 'Finish' button then the 'Close' button.
39
i-Menu
Welcome to “i-Menu” software by AOC. i-Menu makes it easy to adjust your monitor display setting by using on
screen menus instead of the OSD button on the monitor. To complete installation, please follow the installation
guide.
40
e-Saver
Welcome to use AOC e-Saver monitor power management software! The AOC e-Saver features Smart Shutdown
functions for your monitors, allows your monitor to timely shutdown when PC unit is at any status (On, Off, Sleep or
Screen Saver); the actual shutdown time depends on your preferences (see example below).
Please click on "driver/e-Saver/setup.exe" to start installing the e-Saver software, follow the install wizard to
complete software installation.
Under each of the four PC statuses, you may choose the desired time (in minutes) from the pull-down menu for
your monitor to automatically shutdown. The example below illustrated:
1) The monitor will never shutdown when the PC is powered on.
2) The monitor will automatically shutdown 5 minutes after the PC is powered off.
3) The monitor will automatically shutdown 10 minutes after the PC is in sleep/stand-by mode.
4) The monitor will automatically shutdown 20 minutes after the screen saver appears.
You can click “RESET” to set the e-Saver to its default settings like below.
41
Screen+
Welcome to "Screen+" software by AOC. Screen+ software is a desktop screen splitting tool; it splits the desktop
into different panels, and each panel displays a different window. You only need to drag the window to a
corresponding panel when you want to access it. It supports multiple monitor display to make your task easier.
Please follow the installation software to install it.
42
Troubleshoot
Problem & Question
Possible Solutions
Make sure the power button is ON and the Power Cord is properly connected
to a grounded power outlet and to the monitor.
Power LED Is Not ON
Is the power cord connected properly?
Check the power cord connection and power supply.
Is the cable connected correctly?
(Connected using the D-sub cable)
Check the DB-15 cable connection.
(Connected using the DVI cable)
Check the DVI cable connection.
* DVI input is not available on every model.
If the power is on, reboot the computer to see the initial screen (the login
screen), which can be seen.
If the initial screen (the login screen) appears, boot the computer in the
applicable mode (the safe mode for Windows ME/2000) and then change
the frequency of the video card.
No images on the screen
(Refer to the Setting the Optimal Resolution)
If the initial screen (the login screen) does not appear, contact the
Service Center or your dealer.
Can you see "Input Not Supported" on the screen?
You can see this message when the signal from the video card exceeds
the maximum resolution and frequency that the monitor can handle
properly.
Adjust the maximum resolution and frequency that the monitor can
handle properly.
Make sure the AOC Monitor Drivers are installed.
Adjust the Contrast and Brightness Controls.
Press to auto adjust.
Picture Is Fuzzy & Has
Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output connector
on the back.
Ghosting Shadowing Problem
Move electrical devices that may cause electrical interference as far away
from the monitor as possible.
Picture Bounces, Flickers Or
Wave Pattern Appears In The
Picture
Use the maximum refresh rate your monitor is capable of at the resolution
you are using.
43
The Computer Power Switch should be in the ON position.
The Computer Video Card should be snugly fitted in its slot.
Make sure the monitor's video cable is properly connected to the computer.
Inspect the monitor's video cable and make sure no pin is bent.
Make sure your computer is operational by hitting the CAPS LOCK key on
the keyboard while observing the CAPS LOCK LED. The LED should either
turn ON or OFF after hitting the CAPS LOCK key.
Monitor Is Stuck In Active
Off-Mode"
Missing one of the primary
colors (RED, GREEN, or
BLUE)
Inspect the monitor's video cable and make sure that no pin is damaged.
Make sure the monitor's video cable is properly connected to the computer.
Screen image is not centered
or sized properly
Adjust H-Position and V-Position or press hot-key (AUTO).
Adjust RGB color or select desired color temperature.
Picture has color defects
(white does not look white)
Use Windows 95/98/2000/ME shut-down mode to adjust CLOCK and
Horizontal or vertical
PHASE.
disturbances on the screen
Press to auto-adjust.
44
Specification
General Specification
Model name
Q2963PM
Driving system
Viewable Image Size
TFT Color LCD
730.025 mm diagonal(Aspect 21:9)
0.0876*RGB(H)mm x 0.2628(V)mm
R, G, B Analog Interface
H/V TTL
Pixel pitch
Panel
Video
Separate Sync.
Display Color
16.7M Colors
Dot Clock
185.58 MHz
Horizontal scan range
30kHz - 99kHz
Horizontal scan
Size(Maximum)
672.768 mm
Vertical scan range
50Hz - 76Hz
Vertical scan Size(Maximum)
Optimal preset resolution
Plug & Play
283.824mm
2560×1080@60Hz
VESA DDC2B
Input Connector
Input Video Signal
Output Connector
Speaker
VGA/Dual link DVI/MHL/HDMI/DP
Resolution
Analog: 0.7Vp-p(standard), 75 OHM, Positive
DP / earphone
3 W x 2
Power Source
19V, 3.42A
65 W(Max)
Power Consumption
Standby ≦0.5 W (except HDMI/MHL mode)
Off timer
0-24 hrs
Connector Type
Signal Cable Type
Dimensions & Weight:
Height (with base)
Width
VGA\ DVI\HDMI\DP in\DP out\ Line in\Earphone out\DC in
Detachable
387.9mm
713.6 mm
214.3 mm
6.90 kg
Physical
Characteristics
Depth
Weight (monitor only)
Wall Mount
100 x 100 mm
Temperature:
Operating
0° to 40°
Non-Operating
Humidity:
-25°to 55°
Environmental
Operating
10% to 85% (non-condensing)
5% to 93% (non-condensing)
Non-Operating
Altitude:
Operating
0~ 5000m (0~ 16402 ft )
0~ 12192m (0~ 40000 ft )
Non-Operating
45
Since the MHL provides mobile phone charging function and share the same connector with HDMI, Whether the
MHL is set to On, Off or Standby mode, the MHL port provides power to charge the connected device
simultaneously. In Standby and Off energy saving of ErP not applicable for the MHL charging functionality.
Preset Display Modes
HORIZONTAL
FREQUENCY(kHZ)
VERTICAL
FREQUENCY(Hz)
STAND
RESOLUTION
VGA
640×480 @60Hz
640×480 @67Hz
640×480 @72Hz
640×480 @75Hz
720×400 @70Hz
800×600 @56Hz
800×600 @60Hz
800×600 @72Hz
800×600@75HZ
832×624 @75Hz
1024×768 @60Hz
1024×768 @70Hz
1024×768 @75Hz
1280×1024@60Hz
1280×1024@75Hz
1440×900@60Hz
1680×1050@60Hz
1920×1080@60Hz
2560×1080@60Hz
1280×960@60Hz
1280×720@60HZ
31.469
35.000
37.861
37.500
31.469
35.156
37.879
48.077
46.875
49.725
48.363
56.476
60.023
63.981
79.976
55.935
64.674
67.500
66.636
60.000
44.772
59.940
66.667
72.809
75.000
70.087
56.250
60.317
72.188
75.000
74.500
60.004
70.069
75.029
60.020
75.025
59.887
59.883
60.000
59.978
60.000
59.885
VGA
VGA
VGA
Dos-mode
SVGA
SVGA
SVGA
SVGA
Mac-mode
XGA
XGA
XGA
SXGA
SXGA
WXGA+
WSXGA
FULL HD
WQHD
HD
HD
46
Pin Assignments
15-Pin Color Display Signal Cable
Pin No.
Signal Name
Video-Red
Video-Green
Video-Blue
N.C.
Pin No.
9
Signal Name
+5V
1
2
3
4
5
6
7
8
10
Ground
11
N.C.
12
DDC-Serial data
H-sync
Detect Cable
GND-R
13
14
V-sync
GND-G
15
DDC-Serial clock
GND-B
24-Pin Color Display Signal Cable
Pin No.
Signal Name
TMDS data 2－
TMDS data 2＋
TMDS data 2/4 Shield
TMDS data 4－
TMDS data 4＋
DDC Clock
Pin No.
13
Signal Name
1
2
TMDS data 3＋
＋5V Power
14
3
15
Ground (for+5V)
Hot Plug Detect
TMDS data 0－
TMDS data 0＋
TMDS data 0/5 Shield
TMDS data 5－
TMDS data 5＋
TMDS Clock Shield
TMDS Clock +
TMDS Clock －
4
16
5
17
6
18
7
DDC Data
19
8
N.C.
20
9
TMDS data 1－
TMDS data 1＋
TMDS data 1/3 Shield
TMDS data 3－
21
10
11
12
22
23
24
47
19-Pin Color Display Signal Cable
Pin No.
Signal Name
TMDS Data 2+
TMDS Data 2 Shield
TMDS Data 2
Pin No.
11
Signal Name
TMDS Clock Shield
TMDS Clock
CEC
1
2
12
3
13
4
TMDS Data 1+
TMDS Data 1Shield
TMDS Data 1
14
Reserved (N.C. on device
SCL
5
15
6
16
SDA
7
TMDS Data 0+
TMDS Data 0 Shield
TMDS Data 0
17
DDC/CEC Ground
+5V Power
8
18
9
19
Hot Plug Detect
10
TMDS Clock +
20-Pin Color Display Signal Cable
Pin No.
Signal Name
ML_Lane 3 (n)
GND
Pin No.
11
Signal Name
GND
1
2
12
ML_Lane 0 (p)
CONFIG1
3
13
ML_Lane 3 (p)
ML_Lane 2 (n)
GND
4
14
CONFIG2
5
15
AUX_CH(p)
GND
6
16
ML_Lane 2 (p)
ML_Lane 1 (n)
GND
7
17
AUX_CH(n)
Hot Plug Detect
Return DP_PWR
DP_PWR
8
18
9
19
ML_Lane 1 (p)
ML_Lane 0 (n)
10
20
48
Plug and Play
Plug & Play DDC2B Feature
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the
monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional
information about its display capabilities.
The DDC2B is a bi-directional data channel based on the I2C protocol. The host can request EDID information over
the DDC2B channel.
49
Regulation
FCC Notice
FCC Class B Radio Frequency Interference Statement WARNING: (FOR FCC CERTIFIED MODELS)
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
NOTICE:
The changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibilities of the user to correct such interference. It is the responsibility of the user to
correct such interference.
50
WEEE Declaration
Disposal of Waste Equipment by Users in Private Household in the European Union.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment. The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste
disposal service or the shop where you purchased the product.
WEEE Declaration for India
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste. Instead it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment. The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment.
For more information about where you can drop off your waste equipment for recycling in India, please visit the
below web link.
51
EPEAT Declaration
EPEAT is a system to help purchasers in the public and private sectors evaluate, compare and select desktop
computers, notebooks and monitors based on their environmental attributes. EPEAT also provides a clear and
consistent set of performance criteria for the design of products, and provides an opportunity for manufacturers to
secure market recognition for efforts to reduce the environmental impact of its products.
AOC believes in protecting the environment.
With a key concern for the conservation of natural resources, as well as landfill protection, AOC announces the
launch of AOC monitor’s packaging recycling program. This program is designed to help you discard of your
monitor carton and filler materials properly. If a local recycling center is not available, AOC will recycle the
packaging material for you, including foam filler and carton. AOC Display solution will only recycle AOC monitor
packaging. Please refer to the following website address:
Only for North and South American, excluding Brazil:
For Germany:
For Brazil:
52
Service
Warranty Statement for Europe
LIMITED THREE-YEAR WARRANTY*
AOC Color Monitors sold within Europe
AOC International (Europe) GmbH warrants this product to be free from defects in material and workmanship for a
period of Three (3) years after the original date of consumer purchase. During this period, AOC International
(Europe) GmbH will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a
new or rebuilt product at no charge except as *stated below. The defective products that are replaced become the
property of AOC International (Europe) GmbH.
If the product appears to be defective, please contact your local dealer or refer to the warranty card when attached
to the product.
Deliver the product freight pre-paid, along with the dated proof of purchase, to the AOC Authorized Service Center.
If you cannot deliver the product in person:
Pack it in its original shipping container (or equivalent)
Put the RMA number on the address label
Put the RMA number on the shipping carton
Insure it (or assume the risk of loss/damage during shipment)
Pay all shipping charges
AOC International (Europe) GmbH is responsible neither for any damage or loss during inbound transport damage
nor to inbound product that was not properly packaged.
AOC International (Europe) GmbH will pay the return shipping charges within one of the countries specified within
this warranty statement. AOC International (Europe) GmbH is not responsible for any costs associated with the
transportation of product across international borders. This includes the international border within the European
Union.
* This limited warranty does not cover any losses or damages that occur as a result of
Shipping or improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an AOC Authorized Service Center
Improper environment
Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other irregularities
53
This limited warranty does not cover any of the product firmware or hardware that you or any third party have
modified or altered; you bear the sole responsibility and liability for any such modification or alteration.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER
PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD.
AOC INTERNATIONAL (EUROPE) GMBH OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY
AND EXCLUSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) GMBH LIABILITY, WHETHER
BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED
THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO
EVENT SHALL AOC INTERNATIONAL (EUROPE) GMBH BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF
USE OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE
MEMBER COUNTRIES OF THE EUROPEAN UNION.
Information in this document is subject to change without notice.
For more details, please visit: http://www.aoc-europe.com/en/service/index.php
54
Warranty Statement for North & South America (excluding Brazil)
WARRANTY STATEMENT
for AOC Color Monitors
Including those Sold within North America as Specified
Envision Peripherals, Inc. warrants this product to be free from defects in material and workmanship for a period of
three (3) years for parts & labor and one (1) year for CRT Tube or LCD Panel after the original date of consumer
purchase. During this period, EPI ( EPI is the abbreviation of Envision Peripherals, Inc. ) will, at its option, either
repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except
as *stated below. The parts or product that are replaced become the property of EPI.
In the USA to obtain service under this limited warranty, call EPI for the name of the Authorized Service Center
closest to your area. Deliver the product freight pre-paid, along with the dated proof of purchase, to the EPI
Authorized Service Center. If you cannot deliver the product in person:
Pack it in its original shipping container (or equivalent)
Put the RMA number on the address label
Put the RMA number on the shipping carton
Insure it (or assume the risk of loss/damage during shipment)
Pay all shipping charges
EPI is not responsible for damage to inbound product that was not properly packaged.
EPI will pay the return shipment charges within one of the countries specified within this warranty statement. EPI is
not responsible for any costs associated with the transportation of product across international borders. This
includes the international borders of the countries within this warranty statements.
In the United States and Canada contact your Dealer or EPI Customer Service, RMA Department at the toll free
* This limited warranty does not cover any losses or damages that occur as a result of:
Shipping or improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an EPI Authorized Service Center
Improper environment
Excessive or inadequate heating or air conditioning or electrical power failures, surges, or other irregularities
This three-year limited warranty does not cover any of the product's firmware or hardware that you or any third
party have modified or altered; you bear the sole responsibility and liability for any such modification or alteration.
55
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR AND ONE (1) YEAR FOR CRT TUBE OR LCD PANEL
FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR
IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.
EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE.
EPI’ LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER
THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE
BASIS OF THE CLAIM. IN NO EVENT SHALL ENVISION PERIPHERALS, INC. BE LIABLE FOR ANY LOSS OF
PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
In the United States of America, this limited warranty is only valid for Products purchased in the Continental United
States, Alaska, and Hawaii.
Outside the United States of America, this limited warranty is only valid for Products purchased in Canada.
Information in this document is subject to change without notice.
For more details, please visit:
56
EASE PROGRAME
Only for AOC branded monitors sold within the continental United States.
All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at any time
during the first three months, AOC will provide a replacement monitor within 72 hours after you are
approved for our program. If your monitor qualifies for the EASE program, AOC will pay for freight both
ways.
Step 1: Phone our TECH Department at 888.662.9888.
Step 2: Fill out and return EASE registration forms by mail or fax.
Step 3: We will issue a Return Authorization Number upon verification into the program.
Step 4: A monitor will be advance shipped to your location.
Step 5: We will issue a UPS Call Tag to pick up the defective unit.
Step 6: Please review the following chart to see your EASE program qualifications.
WARRANTY
PERIOD
COVERAGE AT
NO CHARGE
CUSTOMER
CHARGES
Within the first three months of
purchase: Covered by EASE
- New AOC monitor - Call tag
dispatched and return freight
charges via UPS
- None*
Between 4 months – 1 Year
- All Parts & Labor Including CRT
Tube & LCD Panel
- UPS Return Freight to AOC
- UPS Return Freight to AOC
Between 1 Year - 3 Years: Covered
by standard limited warranty
- Parts & Labor (excluding CRT
Tube & LCD Panel)
*AOC will need to obtain a credit card number if you would like to get a new AOC monitor advanced shipped to your
location, prior to the defective unit arriving at AOC’s service center. If you do not wish to supply a credit card,
AOC will only ship the new monitor, once the defective unit arrives at the AOC service center.
57
TCO DOCUMENT
(FOR TCO CERTIFIED MODELS)
58
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