Safety
National Conventions
The following subsections describe notational conventions used in this document.
Notes, Cautions, and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type.
These blocks are notes, cautions, and warnings, and they are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of your computer system.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid the problem. Some
warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific
presentation of the warning is mandated by regulatory authority.
4
Power
The monitor should be operated only from the type of power source indicated on the label. If you are not sure
of the type of power supplied to your home, consult your dealer or local power company.
The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug
will fit only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire
plug, have an electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat
the safety purpose of the grounded plug.
Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect
the monitor from damage due to power surges.
Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate
configured receptacles marked between 100 - 240V ~, Min. 5A
The wall socket shall be installed near the equipment and shall be easily accessible.
For use only with the attached power adapter (Output 12Vdc) which have UL,CSA listed license (Only for
monitors with power adapter).
5
Installation
Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monitor falls, it can injure a
person and cause serious damage to this product. Use only a cart, stand, tripod, bracket, or table recommended by
the manufacturer or sold with this product. Follow the manufacturer’s instructions when installing the product and
use mounting accessories recommended by the manufacturer. A product and cart combination should be moved
with care.
Never push any object into the slot on the monitor cabinet. It could damage circuit parts causing a fire or
electric shock. Never spill liquids on the monitor.
Do not place the front of the product on the floor.
If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit
instructions.
Leave some space around the monitor as shown below. Otherwise, air-circulation may be inadequate hence
overheating may cause a fire or damage to the monitor.
See below the recommended ventilation areas around the monitor when the monitor is installed on the wall or on
the stand:
6
Cleaning
Clean the cabinet regularly with cloth. You can use soft-detergent to wipe out the stain, instead of
strong-detergent which will cauterize the product cabinet.
When cleaning, make sure no detergent is leaked into the product. The cleaning cloth should not be too rough
as it will scratch the screen surface.
Please disconnect the power cord before cleaning the product.
7
Other
If the product is emitting a strange smell, sound or smoke, disconnect the power plug IMMEDIATELY and
contact a Service Center.
Make sure that the ventilating openings are not blocked by a table or curtain.
Do not engage the LCD monitor in severe vibration or high impact conditions during operation.
Do not knock or drop the monitor during operation or transportation.
8
Adjusting Viewing Angle
For optimal viewing it is recommended to look at the full face of the monitor, then adjust the monitor's angle to your
own preference.
Hold the stand so you will not topple the monitor when you change the monitor's angle.
You are able to adjust the monitor's angle from -3° to 20 °.
NOTE:
Do not touch the LCD screen when you change the angle. It may cause damage or break the LCD screen.
11
Connecting the Monitor
Cable Connections In Back of Monitor and Computer:
1. Power
2. HDMI
3. DVI
4. D-SUB
5. Audio
To protect equipment, always turn off the PC and LCD monitor before connecting.
1. Connect the power cable to the AC port on the back of the monitor.
2. Connect one end of the D-Sub cable to the back of the monitor and connect the other end to the computer’s D-Sub
port.
3. Connect one end of the DVI cable to the back of the monitor and connect the other end to the computer’s DVI
port.
4. (Optional – Requires a video card with HDMI) - Connect one end of the HDMI cable to the back of
the monitor and connect the other end to the computer’s HDMI.
5. Turn on your monitor and computer.
If your monitor displays an image, installation is complete. If it does not display an image, please refer
Troubleshooting.
12
Wall Mounting
Preparing to Install An Optional Wall Mounting Arm.
This monitor can be attached to a wall mounting arm you purchase separately. Disconnect power before this
procedure. Follow these steps:
1
2
3
Remove the base.
Follow the manufacturer's instructions to assemble the wall mounting arm.
Place the wall mounting arm onto the back of the monitor. Line up the holes of the arm with the holes in the
back of the monitor.
4
5
Insert the 4 screws(M4X12mm) into the holes and tighten.
Reconnect the cables. Refer to the user's manual that came with the optional wall mounting arm for
instructions on attaching it to the wall.
Noted : VESA mounting screw holes are not available for all models, please check with the dealer or official
department of AOC.
13
5 Click Display Settings.
6 Set the resolution SLIDE-BAR to 1920 by 1080.
15
Hotkeys
Clear Vision/-
1
2
3
4
5
Volume/+
Source/Auto/Exit
Menu/Enter
Power
Power
Press the Power button to turn on/off the monitor.
Clear vision/-
1. When there is no OSD, Press the “-” button to activate Clear Vision.
2. Use the “+” or “-” buttons to select between weak, medium, strong, or off settings. Default setting is always “off ”.
3. Press and hold“-” button for 5 seconds to activate the Clear Vision Demo, and a message of “Clear Vision Demo: on”
will be display on the screen for a duration of 5 seconds, press Menu or Exit button, the message will disappear, Press and
hold “-” button for 5 seconds again, Clear Vision Demo will be off.
Clear Vision function will provides the best image viewing experience by converting low resolution and blurry images into
into clear and vivid images.
Volume/+
When there is no OSD,Press Volume button to active volume adjustment bar,Press - or + to adjust volume.(Only for
the models with speakers)
Auto/Exit
When there is no OSD, press Auto/Source button continuously about 3 second to do auto configure.
Source hot key
When the OSD is closed, press Source button will be Source hot key function. Press Source button continuously
to select the input source showed in the message bar , press Menu/Enter button to change to the source selected.
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OSD Setting
Basic and simple instruction on the control keys.
1) Press the MENU-button to activate the OSD window.
2) Press - or + to navigate through the functions. Once the desired function is highlighted, press the MENU-button
to activate it . press - or + to navigate through the sub-menu functions. Once the desired function is highlighted,
press MENU-button to activate it.
3) Press - or + to change the settings of the selected function. Press AUTO to exit. If you want to adjust any other
function, repeat steps 2-3.
4) OSD Lock Function: To lock the OSD, press and hold the MENU button while the monitor is off and then press
power button to turn the monitor on. To un-lock the OSD - press and hold the MENU button while the monitor is
off and then press power button to turn the monitor on.
Notes:
1) If the product has only one signal input, the item of "Input Select" is disable to adjust.
2) If the product screen size is 4:3 or input signal resolution is wide format, the item of "Image Ratio" is disable to
adjust.
3) One of DCR, Color Boost, and Picture Boost functions is active, the other two function is turned off accordingly.
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4
Press
or
to adjust.
5
Press
to exit.
Brightness
Contrast
0-100
0-100
Backlight Adjustment
Contrast from Digital-register.
Standard
Text
Standard Mode
Text Mode
Eco mode
Internet
Game
Movie
Internet Mode
Game Mode
Movie Mode
Sports
Sports Mode
Gamma1
Adjust to Gamma1
Gamma
DCR
Gamma2
Adjust to Gamma 2
Gamma3
Off
Adjust to Gamma 3
Disable dynamic contrast ratio
Enable dynamic contrast ratio
On
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4
Press
or
to adjust.
5
Press
to exit.
Clock
0-100
0-100
0-100
0-100
0-100
Adjust picture Clock to reduce Vertical-Line noise.
Adjust Picture Phase to reduce Horizontal-Line noise
Adjust picture sharpness
Phase
Sharpness
H.Position
V.Position
Adjust the horizontal position of the picture.
Adjust the vertical position of the picture.
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4
Press
or
to adjust.
5
Press
to exit.
Color setup.
Warm
Normal
Cool
Recall Warm Color Temperature from EEPROM.
Recall Normal Color Temperature from EEPROM.
Recall Cool Color Temperature from EEPROM.
Recall SRGB Color Temperature from EEPROM.
Red Gain from Digital-register
sRGB
Red
User
Green
Green Gain Digital-register.
Blue
Blue Gain from Digital-register
DCB Mode
Full Enhance
Nature Skin
Green Field
Sky-blue
on or off
on or off
on or off
on or off
on or off
On or off
Disable or Enable Full Enhance Mode
Disable or Enable Nature Skin Mode
Disable or Enable Green Field Mode
Disable or Enable Sky-blue Mode
AutoDetect
Disable or Enable AutoDetect Mode
Disable or Enable Demo
DCB Demo
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4
Press
or
to adjust.
5
Press
to exit.
Frame Size
Brightness
Contrast
14-100
0-100
0-100
Adjust Frame Size
Adjust Frame Brightness
Adjust Frame Contrast
H. position
V.position
0-100
Adjust Frame horizontal Position
Adjust Frame vertical Position
Disable or Enable Bright Frame
0-100
Bright Frame
on or off
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4
Press
or
to adjust.
5
Press
to exit.
Adjust the h orizontal position of
OSD
H.Position
0-100
V.Position
Timeout
0-100
5-120
Adjust the vertical position of OSD
Adjust the OSD Timeout
Transparence 0-100
Language
Adjust the transparence of OSD
Select the OSD language
29
4
Press
or
to adjust.
5
Press
to exit.
31
Input Select
Auto /Analog/DVI /HDMI
yes or no
Select Input Signal Source
Auto adjust the picture to default
Select DC off time
Auto Config
Off timer
0-24hrs
Image Ratio
DDC-CI
Reset
wide or 4:3
yes or no
Yes or no
Select wide or 4:3 format for display
Turn ON/OFF DDC-CI Support
Reset the menu to default
Show the information of the main image and
sub-image source
Information
32
4.Ckick on the “Change display settings” button.
5.Click the “Advanced Settings” button.
6.Click the “Monitor” tab and then click the “Properties” button.
36
7.Click the “Driver” tab.
8. Open the "Update Driver Software-Generic PnP Monitor" window by clicking on “Update Driver... “and then
click the "Browse my computer for driver software" button.
9. Select "Let me pick from a list of device drivers on my computer".
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10. Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory:
X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).
11. Select the "xxx.inf" file and click the “Open” button. Click the “OK” button.
12. Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk
drive.
13. Close all open windows and remove the CD.
14. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
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4. Click "Properties" in the "Monitor" tab. If the "Properties" button is deactivated, it means the configuration for your
monitor is completed. The monitor can be used as is.
If the message "Windows needs..." is displayed, as shown in the figure below, click "Continue".
5. Click "Update Driver..." in the "Driver" tab.
6. Check the "Browse my computer for driver software" checkbox and click "Let me pick from a list of device drivers
on my computer".
7. Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the appropriate drive
F:\Driver (CD-ROM Drive).
8. Select your monitor model and click on the 'Next' button.
9. Click "Close" → "Close" → "OK" → "OK" on the following screens displayed in sequence.
40
5. Select the 'Settings' tab then click on the 'Advanced' button.
6. Select 'Monitor' tab
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop installation.
- If the 'Properties' button is active, click on 'Properties' button.
Please follow the steps below.
7. Click on the 'Driver' tab and then click on 'Update Driver...' button.
42
8. Select the 'Install from a list or specific location [advanced]' radio button and then click on the 'Next' button.
9. Select the 'Don't Search. I will choose the driver to install' radio button. Then click on the 'Next' button.
10. Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the appropriate drive F:
(CD-ROM Drive).
11. Click on the 'Open' button, then click the 'OK' button.
12. Select your monitor model and click on the 'Next' button.
- If you can see the 'has not passed Windows® Logo testing to verify its compatibility with Windows® XP' message,
please click on the 'Continue Anyway' button.
13. Click on the 'Finish' button then the 'Close' button.
14. Click on the 'OK' button and then the 'OK' button again to close the Display Properties dialog box.
43
Windows 2000
1. Start Windows® 2000
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
3. Double click on the 'Display' Icon.
4. Select the 'Settings' tab then click on 'Advanced...'.
5. Select 'Monitor'
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop installation.
- If the 'Properties' button is active. Click on 'Properties' button. Please follow the steps given below.
6. Click on 'Driver' and then click on 'Update Driver...' then click on the 'Next' button.
7. Select 'Display a list of the known drivers for this device so that I can choose a specific driver', then click on 'Next'
and then click on 'Have disk...'.
8. Click on the 'Browse...' button then select the appropriate drive F: ( CD-ROM Drive).
9. Click on the 'Open' button, then click on the 'OK' button.
10. Select your monitor model and click on the 'Next' button.
11. Click on the 'Finish' button then the 'Close' button.
If you can see the 'Digital Signature Not Found' window, click on the 'Yes' button.
Windows ME
1. Start Windows® Me
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
3. Double click on the 'Display' Icon.
4. Select the 'Settings' tab then click on 'Advanced...'.
5. Select the 'Monitor' button, then click on 'Change...' button.
6. Select 'Specify the location of the driver(Advanced)' and click on the 'Next' button.
7. Select 'Display a list of all the drivers in a specific location, so you can choose the driver you want', then click on
'Next' and then click on 'Have Disk...'.
8. Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click on the 'OK' button.
9. Click on the 'OK' button, select your monitor model and click on the 'Next' button.
10. Click on 'Finish' button then the 'Close' button.
44
e-Saver
Welcome to use AOC e-Saver monitor power management software! The AOC e-Saver features Smart Shutdown
functions for your monitors, allows your monitor to timely shutdown when PC unit is at any status (On, Off, Sleep or
Screen Saver); the actual shutdown time depends on your preferences (see example below).
Please click on "driver/e-Saver/setup.exe" to start installing the e-Saver software, follow the install wizard to
complete software installation.
Under each of the four PC status, you may choose from the pull-down menu the desired time (in minutes) for your
monitor to automatically shutdown. The example above illustrated:
1) The monitor will never shutdown when the PC is powered on.
2) The monitor will automatically shutdown 5 minutes after the PC is powered off.
3) The monitor will automatically shutdown 10 minutes after the PC is in sleep/stand-by mode.
4) The monitor will automatically shutdown 20 minutes after the screen saver appears.
You can click “RESET” to set the e-Saver to its default settings like below.
46
Screen+
Welcome to "Screen+" software by AOC, Screen+ software is a desktop screen splitting tool, it splits the desktop
into different panes, each pane displays a different window. You only need to drag the window to a corresponding
pane, when you want to access it. It supports multiple monitor display to make your task easier. Please follow the
installation software to install it.
47
Troubleshoot
Problem & Question
Possible Solutions
Power LED Is Not ON
Make sure the power button is ON and the Power Cord is properly connected
to a grounded power outlet and to the monitor.
Is the power cord connected properly?
Check the power cord connection and power supply.
Is the cable connected correctly?
(Connected using the D-sub cable)
Check the DB-15 cable connection.
(Connected using the DVI cable)
Check the DVI cable connection.
(Connected using the HDMI cable)
Check the HDMI cable connection.
If the power is on, reboot the computer to see the initial screen (the login
screen), which can be seen.
No images on the screen
If the initial screen (the login screen) appears, boot the computer in the
applicable mode (the safe mode for Windows ME/XP/2000/Win7) and then
change the frequency of the video card.
(Refer to the Setting the Optimal Resolution)
If the initial screen (the login screen) does not appear, contact the Service
Center or your dealer.
Can you see "Input Not Supported" on the screen?
You can see this message when the signal from the video card exceeds the
maximum resolution and frequency that the monitor can handle properly.
Adjust the maximum resolution and frequency that the monitor can handle
properly.
Make sure the AOC Monitor Drivers are installed.
Picture Is Fuzzy & Has
Adjust the Contrast and Brightness Controls.
Ghosting Shadowing Problem Press to auto adjust.
Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output connector
on the back .
Move electrical devices that may cause electrical interference as far away
from the monitor as possible.
Picture Bounces, Flickers Or
Wave Pattern Appears In The
Picture
Use the maximum refresh rate your monitor is capable of at the resolution
your are using.
48
The Computer Power Switch should be in the ON position.
The Computer Video Card should be snugly fitted in its slot.
Make sure the monitor's video cable is properly connected to the computer.
Inspect the monitor's video cable and make sure no pin is bent.
Make sure your computer is operational by hitting the CAPS LOCK key on
the keyboard while observing the CAPS LOCK LED. The LED should either
turn ON or OFF after hitting the CAPS LOCK key.
Monitor Is Stuck In Active
Off-Mode"
Missing one of the primary
colors (RED, GREEN, or
BLUE)
Inspect the monitor's video cable and make sure that no pin is damaged.
Make sure the monitor's video cable is properly connected to the computer.
Screen image is not centered
or sized properly
Adjust H-Position and V-Position or press hot-key (AUTO).
Adjust RGB color or select desired color temperature.
Picture has color defects
(white does not look white)
Horizontal or vertical
Use Windows 95/98/2000/ME/XP/Win7 shut-down mode Adjust CLOCK and
disturbances on the screen
FOCUS.
Press to auto-adjust.
49
Specification
General Specification
Model name
E2752VH
Driving system
Viewable Image Size
TFT Color LCD
68.6 cm diagonal
0.3114 mm (H) x 0. 3114 mm (V)
R, G, B Analog lnterface ,DVI,HDMI
H/V TTL
Pixel pitch
Panel
Video
Separate Sync.
Display Color
16.7M Colors
Dot Clock
170 MHz
Horizontal scan range
30 kHz - 83 kHz
597.89 mm
Horizontal scan Size(Maximum)
Vertical scan range
Vertical scan Size(Maximum)
Optimal preset resolution
Plug & Play
50 Hz - 76 Hz
336.31 mm
1920 x 1080 (60 Hz)
VESA DDC2B
Resolution
Input Connector
D-Sub 15 pin, DVI-D,HDMI
Analog: 0.7Vp-p(standard), 75 OHM, Positive & DVI-D
Digital Interface, HDMI
Input Video Signal
Power Source
100-240V~, 50/60Hz
Active < 40 W
Power Consumption
Standby < 0.5 W
0~24 hrs
Off timer
Connector Type
Signal Cable Type
15-pin Mini D-Sub,DVI-D,HDMI
Detachable
Height (with base)
Width
452 mm
Physical
Characteristics
645.7 mm
Dimensions & Weight
Temperature
Depth
210 mm
Weight (monitor only)
Operating
5.287 kg
0° to 40°
Non-Operating
Operating
-25°to 55°
10% to 85% (non-condensing)
5% to 93% (non-condensing)
0~ 3658m (0~ 12000 ft )
0~ 12192m (0~ 40000 ft )
Environmental Humidity
Altitude
Non-Operating
Operating
Non-Operating
50
Preset Display Modes
H. Frequency
V. Frequency
Standard
Resolution
(kHz)
31.469
37.861
37.5
(Hz)
59.94
72.809
75
VGA
VGA
640x480@60Hz
640x480@72Hz
640x480@75Hz
800x600@56Hz
800x600@60Hz
800x600@72Hz
800x600@75Hz
1024x768@60Hz
1024x768@70Hz
1024x768@75Hz
1280x1024@60Hz
1280x1024@75Hz
1440x900@60Hz
1920 x1080@60Hz
640x480@67Hz
832x624@75Hz
VGA
SVGA
35.156
37.879
48.077
46.875
48.363
56.476
60.023
63.981
79.976
55.935
65.29
67.5
56.25
60.317
72.188
75
SVGA
SVGA
SVGA
XGA
60.004
70.069
75.029
60.02
75.025
55.887
59.954
60
XGA
XGA
SXGA
SXGA
WXGA
WSXGA
HD
***
45
60
***
60
60
IBM-MODE DOS
MAC MODE VGA
MAC MODE VGA
31.469
35
70.087
66.667
74.551
49.725
51
Pin No.
Signal Name
Pin No. Signal Name
Pin No. Signal Name
1
2
3
4
5
6
7
8
TMDS Data 2+
TMDS Data 2 Shield
TMDS Data 2
9
TMDS Data 0
TMDS Clock +
TMDS Clock Shield
TMDS Clock
CEC
17
18
19
DDC/CEC Ground
10
11
12
13
14
15
16
+5V Power
Hot Plug Detect
TMDS Data 1+
TMDS Data 1Shield
TMDS Data 1
Reserved (N.C. on device
SCL
TMDS Data 0+
TMDS Data 0 Shield
SDA
Plug and Play
Plug & Play DDC2B Feature
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the
monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional
information about its display capabilities.
The DDC2B is a bi-directional data channel based on the I2C protocol. The host can request EDID information over
the DDC2B channel.
53
Regulation
FCC Notice
FCC Class B Radio Frequency Interference Statement WARNING: (FOR FCC CERTIFIED MODELS)
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
NOTICE :
The changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibilities of the user to correct such interference. It is the responsibility of the user to
correct such interference.
54
WEEE Declaration
Disposal of Waste Equipment by Users in Private Household in the European Union.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste.Instead, it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment.The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste
disposal service or the shop where you purchased the product .
WEEE Declaration for India
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment.
For more information about where you can drop off your waste equipment for recycling in India please
visit the below web link.
55
Service
Warranty Statement for Europe
EU WARRANTY FOR AOC MONITORS
LIMITED THREE-YEAR WARRANTY*
For AOC LCD Monitors sold within Europe, AOC International (Europe) B.V. warrants this product to be free
from defects in material and workmanship for a period of Three (3) years after the original date of consumer
purchase. During this period, AOC International (Europe) B.V. will, at its option, either repair the defective
product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated
below. In the absent of the proof of purchase, the warranty will start 3 months after the date of
manufacturing indicated on the product.
If the product appears to be defective, please contact your local dealer or refer to the service and support
section on www.aoc-europe.com for warranty instructions. Deliver the product freight pre-paid, along with the
dated proof of purchase, to the AOC Certified or Authorized Service Center under the following condition:
ꢀ
Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box
to protects your monitor well enough during transport).
Put the RMA number on the address label
ꢀ
ꢀ
Put the RMA number on the shipping carton
AOC International (Europe) B.V. is not responsible for any damaged during transport due to improper
packing. AOC International (Europe) B.V. will pay the return shipping charges within one of the countries
specified within this warranty statement. AOC International (Europe) B.V. is not responsible for any costs
associated with the transportation of product across international borders. This includes the international
border within the European Union. If the LCD Monitor is not available for collection when the currier attends,
you will be charged a collection fee.
* This limited warranty does not cover any losses or damages that occur as a result of: 䯠
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized Service Center
Improper environments like humidity and dusts
Damaged by violence
Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other
irregularities
ꢀ
ꢀ
ꢀ
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER
PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD.
AOC INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE
SOLELY AND EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY,
WHETHER BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY,
SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE
BASIS OF THE CLAIM. IN NO EVENT SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR
ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM COUNTRY TO COUNTRY. THIS LIMITED
WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE MEMBER COUNTRIES OF THE
EUROPEAN UNION.
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Warranty Statement for North & South America (excluding Brazil)
WARRANTY STATEMENT
for AOC Color Monitors
Including those Sold within North America as Specified
Envision Peripherals, Inc. warrants this product to be free from defects in material and workmanship for a period of
three (3) years for parts & labor and one (1) year for CRT Tube or LCD Panel after the original date of consumer
purchase. During this period, EPI ( EPI is the abbreviation of Envision Peripherals, Inc. ) will, at its option, either
repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except
as *stated below. The parts or product that are replaced become the property of EPI.
In the USA to obtain service under this limited warranty, call EPI for the name of the Authorized Service Center
closest to your area. Deliver the product freight pre-paid, along with the dated proof of purchase, to the EPI
Authorized Service Center. If you cannot deliver the product in person:
Pack it in its original shipping container (or equivalent)
Put the RMA number on the address label
Put the RMA number on the shipping carton
Insure it (or assume the risk of loss/damage during shipment)
Pay all shipping charges
EPI is not responsible for damage to inbound product that was not properly packaged.
EPI will pay the return shipment charges within one of the countries specified within this warranty statement. EPI is
not responsible for any costs associated with the transportation of product across international borders. This
includes the international borders of the countries within this warranty statements.
In the United States and Canada contact your Dealer or EPI Customer Service, RMA Department at the toll free
* This limited warranty does not cover any losses or damages that occur as a result of:
Shipping or improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an EPI Authorized Service Center
Improper environment
Excessive or inadequate heating or air conditioning or electrical power failures, surges, or other irregularities
This three-year limited warranty does not cover any of the product's firmware or hardware that you or any third
party have modified or altered; you bear the sole responsibility and liability for any such modification or alteration.
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ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR AND ONE (1) YEAR FOR CRT TUBE OR LCD PANEL
FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR
IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.
EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE.
EPI’ LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER
THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE
BASIS OF THE CLAIM. IN NO EVENT SHALL ENVISION PERIPHERALS, INC. BE LIABLE FOR ANY LOSS OF
PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
In the United States of America, this limited warranty is only valid for Products purchased in the Continental United
States, Alaska, and Hawaii.
Outside the United States of America, this limited warranty is only valid for Products purchased in Canada.
Information in this document is subject to change without notice.
For more details, please visit:
ARGENTINA: http://ar.aoc.com/support/warranty
BOLIVIA: http://bo.aoc.com/support/warranty
COLOMBIA: http://co.aoc.com/warranty
COSTA RICA: http://cr.aoc.com/support/warranty
DOMINICAN REPUBLIC: http://do.aoc.com/support/warranty
ECUADOR: http://ec.aoc.com/support/warranty
EL SALVADOR: http://sv.aoc.com/support/warranty
GUATEMALA: http://gt.aoc.com/support/warranty
HONDURAS: http://hn.aoc.com/support/warranty
NICARAGUA: http://ni.aoc.com/support/warranty
PARAGUAY: http://py.aoc.com/support/warranty
URUGUAY: http://pe.aoc.com/warranty
VENEZUELA: http://ve.aoc.com/support/warranty
IF COUNTRY NOT LISTED: http://latin.aoc.com/warranty
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Only for AOC branded monitors sold within the continental United States.
All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at any time
during the first
three months, AOC will provide a replacement monitor within 72 hours after you are approved
monitor qualifies for the EASE program, AOC will pay for freight both ways.
for our program. If your
Step 1: Phone our TECH Department at 888.662.9888
Step 2: Fill out and return EASE registration forms by mail or fax.
Step 3: We will issue a Return Authorization Number upon verification into the program.
Step 4: A monitor will be advance shipped to your location.
Step 5: We will issue a UPS Call Tag to pick up the defective unit.
Step 6: Please review the following chart to see your EASE program qualifications.
WARRANTY
PERIOD
Within the first three months of
purchase: Covered by EASE
COVERAGE AT
NO CHARGE
CUSTOMER
CHARGES
- None*
- New AOC monitor
- Call tag dispatched and return freight
charges via UPS
Between 4 months – 1 Year
- All Parts & Labor Including CRT
Tube & LCD Panel
- Parts & Labor (excluding CRT Tube
& LCD Panel)
- UPS Return Freight to AOC
- UPS Return Freight to AOC
Between 1 Year - 3 Years:
Covered by standard limited
warranty
*AOC will need to obtain a credit card number if you would like to get a new AOC monitor advanced shipped to your location, prior to the defective unit
arriving at AOC’s service center. If you do not wish to supply a credit card, AOC will only ship the new monitor, once the defective unit arrives at the AOC
service center.
us.aoc.com
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