Toshiba Eo1 33085 User Manual

TOSHIBA Barcode Printer

B-SX600 SERIES

Owner's Manual

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions

necessary for safe handling are included in this manual. All warnings and cautions contained in this manual

should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified

using the procedures described in this manual, turn off the power, unplug the machine, then contact your

authorised TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions).

Specific warning contents are drawn inside the symbol.

(The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items).

Specific prohibited contents are drawn inside or near the symbol.

(The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed.

Specific instructions are drawn inside or near the ꢀsymbol.

(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

This indicates that there is the risk of death or serious injury if the

machines are improperly handled contrary to this indication.

WARNING

Do not use voltages other than

the voltage (AC) specified on the

rating plate, as this may cause

fire or electric shock.

Do not plug in or unplug the power

cord plug with wet hands as this

may cause electric shock.

Any other than the

specified AC voltage

is prohibited.

Prohibited

If the machines share the same

outlet with any other electrical

appliances that consume large

amounts of power, the voltage

will fluctuate widely each time

these appliances operate. Be sure

to provide an exclusive outlet for

the machine as this may cause

fire or electric shock.

Do not place metal objects or

water-filled containers such as

flower vases, flower pots or mugs,

etc. on top of the machines. If

metal objects or spilled liquid enter

the machines, this may cause fire

or electric shock.

Prohibited

Do not insert or drop metal,

flammable or other foreign

Do not scratch, damage or modify

the power cords. Also, do not

objects into the machines through

the ventilation slits, as this may

cause fire or electric shock.

place heavy objects on, pull on, or

excessively bend the cords, as this

may cause fire or electrical shock.

If the machines are dropped or

their cabinets damaged, first turn

off the power switches and

disconnect the power cord plugs

from the outlet, and then contact

your authorised TOSHIBA TEC

representative for assistance.

Continued use of the machine in

that condition may cause fire or

electric shock.

Continued use of the machines in

an abnormal condition such as

when the machines are producing

smoke or strange smells may cause

fire or electric shock. In these

cases, immediately turn off the

power switches and disconnect the

power cord plugs from the outlet.

Then, contact your authorised

TOSHIBA TEC representative for

assistance.

Disconnect

the plug.

Disconnect

the plug.

( i )

Safety Summary

If foreign objects (metal

When unplugging the power cords,

be sure to hold and pull on the plug

portion. Pulling on the cord portion

may cut or expose the internal wires

and cause fire or electric shock.

Disconnect

the plug.

Disconnect

fragments, water, liquids) enter

the machines, first turn off the

power switches and disconnect

the power cord plugs from the

outlet, and then contact your

authorised TOSHIBA TEC

representative for assistance.

Continued use of the machine in

that condition may cause fire or

electric shock.

the plug.

Ensure that the equipment is

properly grounded. Extension

cables should also be grounded.

Fire or electric shock could

occur on improperly grounded

equipment.

Do not remove covers, repair or

modify the machine by yourself.

You may be injured by high

voltage, very hot parts or sharp

edges inside the machine.

Connect a

grounding wire.

disassembling.

This indicates that there is the risk of personal Injury or damage to

objects if the machines are improperly handled contrary to this indication.

CAUTION

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

• Try to avoid locations that have the following adverse conditions:

* Temperatures out of the specification

* Shared power source

* Direct sunlight

* High humidity

* Dust/Gas

* Excessive vibration

• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild

detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic

covers.

• USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

• DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high

temperatures, high humidity, dust, or gas.

• Ensure the printer is operated on a level surface.

• Any data stored in the memory of the printer could be lost during a printer fault.

• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment

likely to cause mains interference.

• Unplug the machine whenever you are working inside it or cleaning it.

• Keep your work environment static free.

• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall

causing injury.

• Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines

and may cause fire.

• Do not lean against the machine. It may fall on you and could cause injury.

• Care must be taken not to injure yourself with the printer paper cutter.

• Unplug the machine when it is not used for a long period of time.

• Place the machine on a stable and level surface.

Request Regarding Maintenance

• Utilize our maintenance services.

After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance

once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines

and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

• Our preventive maintenance service performs the periodic checks and other work required to maintain

the quality and performance of the machines, preventing accidents beforehand.

For details, please consult your authorised TOSHIBA TEC representative for assistance.

• Using insecticides and other chemicals

Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or

other parts to deteriorate or cause the paint to peel.

(ii)

TABLE OF CONTENTS

Page

1. PRODUCT OVERVIEW............................................................................................................1- 1

1.1 Introduction......................................................................................................................1- 1

1.2 Accessories ....................................................................................................................1- 2

1.3 Part Names and Functions..............................................................................................1- 3

1.3.1 Front View ................................................................................................................... 1- 3

1.3.2 Rear View (Model with a USB interface) .....................................................................1- 4

1.3.3 Rear View (Model with a LAN interface)......................................................................1- 5

1.3.4 Interior ......................................................................................................................... 1- 6

1.3.5 Operation Panel........................................................................................................... 1- 8

1.4 Cutter Unit ............................................................................................................................. 1- 9

1.4.1 Cut Position................................................................................................................. 1- 9

1.4.2 Precautions when using the Cutter Unit ..................................................................... 1-10

1.5 Peel-off Unit.......................................................................................................................... 1-11

1.5.1 Part Names................................................................................................................. 1-11

1.5.2 Precautions when using the Peel-off Unit................................................................... 1-12

2. PRINTER SETUP .....................................................................................................................2- 1

2.1 Removing the Protective Materials..................................................................................2- 1

2.2 Installation Location.........................................................................................................2- 4

2.3 Connecting the Power Cord ............................................................................................2- 5

2.4 Connecting the Printer (with a USB interface) to Your Computer....................................2- 6

2.5 Connecting the Printer (with a LAN interface) to Your Computer....................................2- 7

3. MEDIA AND RIBBON ..............................................................................................................3- 1

3.1 Supply Specifications ......................................................................................................3- 1

3.2 Die-cut Label ...................................................................................................................3- 2

3.3 Notched Media ................................................................................................................3- 3

3.4 Label with Black Marks....................................................................................................3- 4

3.5 Guaranteed Print Area.....................................................................................................3- 5

3.6 Storage of Media and Ribbon..........................................................................................3- 6

3.7 Unacceptable Media and Ribbons...................................................................................3- 6

4. LOADING THE RIBBON..........................................................................................................4- 1

5. LOADING THE MEDIA.............................................................................................................5- 1

5.1 How to Load the Media....................................................................................................5- 1

5.2 How to Load the Media for the Model with the Peel-off Unit............................................5- 5

5.3 How to Load Fanfold Paper............................................................................................5-11

6. PRINTING FROM YOUR COMPUTER ....................................................................................6- 1

6.1 Print Test from Printer Driver...........................................................................................6- 1

6.2 Precautions when Using the Model with a LAN Interface................................................6- 4

7. PRINTER OPERATION............................................................................................................7- 1

7.1 Media Feed Mode............................................................................................................7- 1

7.2 Tear-off............................................................................................................................7- 4

7.3 Page Alignment ...............................................................................................................7- 5

7.4 Media Calibration.............................................................................................................7- 8

8. OPERATION PANEL ...............................................................................................................8- 1

8.1 Operation Panel...............................................................................................................8- 1

8.2 Messages Displayed on the Operation Panel .................................................................8- 2

8.3 Printer Operation Using the Operation Panel..................................................................8- 6

8.4 Menu Options ..................................................................................................................8- 7

8.5 How to Cancel a Print Job..............................................................................................8-12

9. TEST PRINT.............................................................................................................................9- 1

9.1 How to Perform a Print Test ............................................................................................9- 1

9.2 Print Test Pattern.............................................................................................................9- 1

10. REMOVING JAMMED MEDIA ................................................................................................10- 1

10.1 Removing Jammed Media from the Cutter Unit.............................................................10- 1

10.2 Removing Jammed Media from the Peel-off Unit..........................................................10- 2

11. DAILY MAINTENANCE...........................................................................................................11- 1

11.1 Cleaning the Media Sensor ...........................................................................................11- 2

11.2 Cleaning the Platen .......................................................................................................11- 3

11.3 Cleaning the Ribbon Separation Plate ..........................................................................11- 4

11.4 Cleaning the Ribbon Guide Bar.....................................................................................11- 4

11.5 Cleaning the Print Head ................................................................................................11- 5

11.6 Cleaning the Peel-off Unit..............................................................................................11- 6

12. TROUBLESHOOTING ............................................................................................................12- 1

12.1 Problems at Start-up of the Printer................................................................................12- 1

12.2 Problems while Printing.................................................................................................12- 1

12.3 Print Failure ...................................................................................................................12- 4

12.4 Problems in the Network (Model with a LAN Interface).................................................12- 8

12.5 Solutions if an Error Message Appears on the Operation Panel...................................12- 9

13. FREQUENTLY ASKED QUESTIONS (FAQ)..........................................................................13- 1

14. SPECIFICATIONS...................................................................................................................14- 1

14.1 Printer (Model with a USB Interface).............................................................................14- 1

14.2 Printer (Model with a LAN Interface) .............................................................................14- 2

14.3 Cutter Unit .....................................................................................................................14- 4

14.4 Peel-off Unit...................................................................................................................14- 4

15. POWER CORD........................................................................................................................15- 1

WARNING!

This is a Class A product. In a domestic environment this product may cause radio interference in

which case the user may be required to take adequate measures.

CAUTION!

1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA

TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local Authorised Service representative with regard to any queries you may

have in this manual.

1. PRODUCT OVERVIEW

1.1 Introduction

Thank you for choosing the TOSHIBA B-SX600 series bar code printer

This Owner’s Manual includes instructions and directions for use of the printer. It should be read

carefully to make full use of the capabilities of the printer and maximize its life. Particularly, please

read “Safety Summary” before handling or maintaining the printer. For most queries please refer to

this manual and keep it safe for future reference. Please contact your nearest authorised TOSHIBA

TEC representative for further information concerning this manual.

1- 1

1. PRODUCT OVERVIEW

1.2 Accessories

When unpacking the printer, please make sure all the following accessories are supplied with the

printer. Should any of them be missing, please contact your nearest authorised TOSHIBA TEC

representative for assistance.

• CD-ROM

• Owner’s Manual (this document)

• Ferrite core (for the model with a LAN interface)

• Reset pin (for the model with a LAN interface)

• Unpacking instructions

• Warranty sheet (US only)

• Cleaning cloth

1- 2

1. PRODUCT OVERVIEW

1.3 Part Names and Functions

1.3.1 Front View

1. Side Cover

5. Media Outlet

Opened when the media or ribbon is loaded

or replaced.

Printed outputs are ejected through the Media

Outlet.

2. Supply Window

6. Front Cover

A remaining quantity of the media or ribbon

can be checked through the Supply Window.

Opened when the media is loaded or replaced.

7. Power Switch

3. Front Cover Unlock Button

Used to turn the printer on/off.

Used to open the Front Cover.

8. Operation Panel

4. Side Cover Grip

Please refer to Section 8. OPERATION PANEL

Used to open the Side Cover.

for further information.

1- 3

1. PRODUCT OVERVIEW

1.3.2 Rear View (Model with a USB interface)

1. USB Interface Connector

3. Expansion I/O Interface Connector

Used to connect the printer to a PC with a

USB cable.

Used to interface with an external device.

4. AC Power Inlet

2. Ventilation Slot

5. Fanfold Paper Slot

Lets trapped heat pass out of the printer.

Allows fanfold paper to feed into the printer from

the printer back.

1- 4

1. PRODUCT OVERVIEW

1.3.3 Rear View (Model with a LAN interface)

1. LAN Interface Connector

3. Expansion I/O Interface Connector

Used to connect the printer to a PC with

a LAN cable. .

Used to interface with an external device.

4. AC Power Inlet

2. Ventilation Slot

5. Fanfold Paper Slot

Lets trapped heat pass out of the

printer

Allows fanfold paper to feed into the printer

from the printer back.

1- 5

1. PRODUCT OVERVIEW

1.3.4 Interior

■ Lower unit

1. Media End Sensor

2. Media Holder

6. Reflective Media Sensor

7. Transmissive Media Edge Sensor

8. Platen

3. Media Roll Damper

4. Media Roll Guide

5. Media Guide

9. Transmissive Media Centre Sensor

10. Print Head

WARNING!

1. Do not touch the Print Head or around it just after printing. You may get burned as the Print Head

becomes very hot during printing.

2. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc., being drawn

into the moving parts, be sure to load the media once the printer has stopped moving completely.

3. To avoid injury, be careful not to trap your fingers while opening or closing the cover.

1- 6

1. PRODUCT OVERVIEW

■ Upper Unit

1. Upper Unit Handle

5. Ribbon Tensioner

2. Upper Unit Unlock Lever

3. Ribbon Stopper

6. Print Head Pressure Selection Lever

7. Ribbon Shaft (Take-up side)

4. Ribbon Shaft (Supply side)

1- 7

1. PRODUCT OVERVIEW

1.3.5 Operation Panel

1. LCD Message Display

7. [Enter] key

8. Arrow keys

9. [Pause] key

2. Error LED (Red)

3. Data LED (Green)

4. [Feed] key

10. Power LED (Green)

11. Ready LED (Green)

5. [Menu] key

6. [Cancel] key

Please refer to Section 8. OPERATION PANEL for further information about the Operation

Panel.

1- 8

1. PRODUCT OVERVIEW

1.4 Cutter Unit

This section describes the model with the Cutter Unit.

The model with the Cutter Unit is designed to cut the printed media.

A cutter is located inside the Media Outlet.

1.4.1 Cut position

A cut position varies depending on media feed mode selected.

Cut position

• Strict feed mode

In the Strict feed mode, the cut position is at the

centre of a gap, a notch or a black mark.

Cut position

• Easy feed mode

In the Easy feed mode, the cut position is

approximately 1 mm from the leading edge of the

label positioned behind the cutter.

Feed direction

Media pitch specified in

the printer driver

• Fixed length feed mode

In the Fixed Length feed mode, the media is cut

at equal interval of media pitch specified in the

printer driver.

Cut position

Feed direction

1- 9

1. PRODUCT OVERVIEW

1.4.2 Precautions when using the Cutter Unit

The following precautions must be taken when the Cutter Unit is used.

・ The thickness of the media that

can be cut is between 0.08 mm

and 0.26 mm. Do not cut any

media that falls outside this

Cut position

range, as this may cause a

printer failure.

カット位置

・ When using a label stock, be

Label

ラベル

sure to cut the gaps. Cutting

labels will cause the glue to stick

to the cutter, which may affect the

cutter quality and shorten the

cutter life.

Backing

paper

台紙

・ Do not cut any materials other than

paper (e.g. fabrics and films), as this

may cause a printer failure.

・ The cutter is a consumable. The

cutting edge wears out from an

extended period of use, causing the

cutter to be blunt. When replacing the

cutter, please contact your nearest

authorised TOSHIBA TEC

Perforation

ミシン目

representative for assistance.

・ When the perforated media is used, do

not cut ± 1 mm around the perforation,

as this may cause a paper jam in the

Cutter Unit.

1- 10

1. PRODUCT OVERVIEW

1.5 Peel-off Unit

This section describes the model with the Peel-off Unit.

1.5.1 Part names

Media Holding Roller

Front Cover

Peel-off Sensor

Front Cover Unlock button

Peel-off Unit

Pinch Roller (White)

Peel-off Sensor

Rubber Roller (Black)

Media Holding Roller

1- 11

1. PRODUCT OVERVIEW

1.5.2 Precautions when using the Peel-off Unit

The following precautions must be taken when the Peel-off Unit is used.

・ Reduce a print speed to 101.6 mm/second (4 ips) or less.

・ Do not use perforated media, as this may cause a media feed error.

・ Some die-cut labels may not be peeled properly depending on the die-cut condition.

・ Please remove a label after peeling and media feed are stopped completely.

・ When the printer is not used in Strip mode, draw the media and backing paper together

over the Media Holding Roller until the leading edge of the media comes out of the

media outlet. The media should be sufficiently pulled out so that it is kept held by the

Media Holding Roller even after the media is fed backward after a tear-off. Otherwise,

a media feed error may occur.

・ The Peel-off Sensor may malfunction if it is subject to direct lighting of a three-band

fluorescent lamp. If this happens, decrease the illumination intensity of the fluorescent

lamp or relocate the printer.

・ Do not use the edge of the Peel-off Plate to tear off the media, as this may cause injuries

or a printer failure.

・ When the printer is used in Strip mode, enable “Peel” in the printer driver. For details,

please refer to the Help for the Printer Driver.

Supplemental Remarks

･ The Rubber Roller in the Peel-off Unit is a consumable. It wears out from an extended

period of use, which causes an improper peel-off operation. As a guide, it should be

replaced when the printer running distance reaches 20 km. When replacing the Rubber

Roller, please contact your nearest authorised TOSHIBA TEC representative for assistance.

1- 12

2. PRINTER SETUP

2.1 Removing the Protective Materials

Please be careful not to get your fingers caught in the covers while opening

or closing them. This may cause injuries.

CAUTION

Precautions

Do not plug in the Power Cord until the printer is set up completely.

•

1. Hold the Side Cover Grip and open the Side Cover completely.

Side Cover Grip

2. Push up the Upper Unit Unlock Lever (underneath the Upper Unit Handle) to unlock the Upper

Unit.

3. Hold and lift the Upper Unit Handle until it is locked.

Upper Unit Handle

Upper Unit Unlock Lever

2- 1

2. PRINTER SETUP

4. Remove the black plastic band that is

used to fasten the Ribbon Tensioner of

the Upper Unit.

Ribbon Tensioner

Black plastic band

5. Press the Front Cover Unlock button and open the Front Cover frontward.

Front Cover

Front Cover Unlock Button

6. Lift the Media Holder Plate. Remove the Print Head Protective Sheet.

Print Head Protective Sheet

Media Holder Plate

7. Push up the Upper Unit Unlock Lever to unlock the Upper Unit.

2- 2

2. PRINTER SETUP

8. Take your finger off the Upper Unit Unlock

Lever. Hold the Upper Unit Handle and

push the Upper Unit downward until it is

locked.

Ensure that the Upper Unit is locked

completely.

9. Close both the Front and the Side Covers.

2- 3

2. PRINTER SETUP

2.2 Installation Location

Install the printer in a place where ample space is reserved for operation. Also, place the printer on a

well ventilated, flat, level table or a rack specifically designed for the printer. Make sure that the 4 feet

of the printer make full contact with the surface of the desk or rack.

Ensure that there is sufficient space around the printer, as illustrated below.

%RH

28 °C

60%

5 °C 90%

29 °C 90%

18 °C

60%

Back: 5 cm or over

5 °C

55%

28 °C

40%

40 °C 39%

18 °C

40%

Left: 10 cm or over

40 °C 10%

°C

Acceptable

operating

range

Recommended

operating range

Right: 30 cm or over

Front: 15 cm or over

Avoid locations that have the following adverse conditions. Failure to

do this may cause injuries or printer failure.

･ Direct sunlight

･ High temperatures and humidity or low temperatures and humidity

･ Rapid temperature changes

･ Direct cold air

･ Excessive vibration

CAUTION

･ Dust/Gas

･ Near magnetic or electromagnetic devices

･ Near open flames or wet locations

･ On an unstable desk or rack

Precautions

･ Ensure that an AC outlet is located near the installation location of the printer and that it allows for the

easy plugging and unplugging of the Power Cord. Do not place any obstacles around the AC outlet.

･ When the Peel-off Unit is used, the backing paper is ejected continuously from the lower section of the

Peel-off Unit. Particularly, when a label in use is long, choose an installation location carefully in

order to prevent it from sticking on a table or the ejected backing paper.

2- 4

2. PRINTER SETUP

2.3 Connecting the Power Cord

This section describes how to connect the Power Cord and turn the printer on or off.

Precautions

• As a Power Cord is not supplied with the printer, please purchase an approved on that meets the

safety standard of each country. Refer to Section 15. POWER CORD.

• Ensure that an AC outlet is located near the installation location of the printer and that it allows for the

easy plugging and unplugging of the Power Cord. Do not place any obstacles around the AC outlet.

• Make sure that the printer is connected to a clean source of AC power and that no other high voltage

devices that may cause line noise interference are connected to the same mains. Otherwise, this

may affect the operation of the printer.

1. Make sure that the printer Power Switch is in the OFF (ꢀ) position.

OFF

2. Completely plug the Power Cord into the AC

Power Inlet at the back of the printer.

3. Plug the other end of the Power Cord into a grounded outlet as far as it will go.

[Example of US Type]

[Example of EU Type]

2- 5

2. PRINTER SETUP

2.4 Connecting the Printer (with a USB Interface) to Your Computer

1. Connect the smaller end of the USB cable to the

USB Interface Connector at the back of the

printer.

2. Connect the other end of the USB cable to a

USB port of your computer.

Supplemental Remarks

･ If a USB cable other than the supplied one or other USB devices are used, choose USB

2.0-compatible products.

･ Pay attention to the orientation of the connector when connecting the USB cable.

･ It is not guaranteed that the printer functions in combination with any other USB devices (e.g.

USB flash memory). If a USB device is used together with the printer at the same time, it may

not be detected properly depending on the combination of a USB device and a computer in use.

In this case, use of a USB hub between the USB device and the PC is recommended.

･ Choose a fully shielded USB cable that best fits your needs or environment.

2- 6

2. PRINTER SETUP

2.5 Connecting the Printer (with a LAN Interface) to Your Computer

1. Fit the supplied ferrite core close to the

connector of the LAN cable. (See the photo on

the right.)

2. Connect the ferrite core fitted end of LAN cable

into the LAN Interface Connector at the back of

the printer.

3. Connect the other end of the LAN cable into a

network device such as a hub.

Precautions

･ Be sure to fit the supplied ferrite core to a LAN cable. If a different ferrite core is fitted to the

cable, communications with the computer may become unstable.

･ Pay attention to the orientation of the connector when connecting the LAN cable.

･ Choose a LAN cable that best fits your needs or environment.

2- 7

3. MEDIA AND RIBBON

3.1 Supply Specifications

Item

Media width (Backing

paper width)

Batch/Tear-off mode

Strip mode

Cut mode

15 mm to 120 mm

Media thickness (total)

Media pitch

0.08 mm to 0.26 mm

12 mm to 1,000 mm

10 mm to 998 mm ^∗1

10 mm or more

5 mm to 1,000 mm

10 mm to 1,000 mm

Label length

Label width

Label thickness

Backing paper

thickness

0.05 mm or more

0.1 mm or less

Material of backing

paper

Glassine paper

Roll (Inside)

Media type (Roll

direction)

Roll (Inside/outside)

Fanfold ^∗2

Roll (Inside/outside)

Fanfold

Max. outside roll

diameter

∅200 mm

Inner core diameter

Ribbon width

∅76.2 mm

30 to 120 mm (A ribbon must be at least 10 mm wider than the loaded

media.)

Ribbon roll direction

Ribbon inner core

diameter

Ink side faces outside

∅25.4 mm to ∅ 26.4 mm

End of ribbon

Minimum of 200 mm long silver film is attached to the end of the ribbon.

Outside roll diameter

∅70 mm or less (Ribbon length: Approx. 300 m or less)

^∗1 If the length of a label is long, place the printer on a surface where an ejected label does not

stick to the printer or floor.

^∗2 Feed fanfold paper from back of the printer.

(→ 5.3 How to Load Fanfold Paper)

^∗3 Use a ribbon that is at least 10 mm wider than the media.

Supplemental Remarks

･ In the case of peel-off operation, use of perforated labels is not allowed.

･ Feed fanfold paper through the Fanfold Paper Slot on the printer back.

3- 1

3. MEDIA AND RIBBON

3.2 Die-cut label

“Die-cut label” refers to a label stock of which labels are die cut one by one and surroundings are

removed, as illustrated below.

When a die-cut label stock is loaded, either the Transmissive Media Edge Sensor or the

Transmissive Media Centre Sensor is used to detect a print position. The Transmissive Media

Centre Sensor is located at the centre of the label feed path. (→ 1.3 Part Names and

Functions)

Precautions

･The Transmissive Media Edge Sensor must be placed so that it does not come into contact with

the media.

15 to 120 mm

20 mm or less

R2 mm or less

Gap

25 mm

2 to 13 mm

Label pitch

5 to 1,000 mm

Page start line

Transmissive Media

Edge Sensor

Media feed direction

3- 2

3. MEDIA AND RIBBON

3.3 Notched media

“Notched media” is notched on the left at a regular interval. When notched media is loaded, the

Transmissive Paper Edge Sensor is used.

Precautions

･The Transmissive Paper Edge Sensor must be placed so that it does not come into contact with

the media.

15 to 120 mm

Notch

2 to 13 mm

4 mm or over

Transmissive Paper Edge Sensor

Page start line

Media feed direction

3- 3

3. MEDIA AND RIBBON

3.4 Label with black marks

“Label with black marks” refers to a label stock with black marks printed at the back of the

backing paper for the position detection purpose, as illustrated below. When a label stock with

black marks is loaded, the Reflective Media Sensor is used.

15 to 120 mm

12 mm or over

2 to 13 mm

Label pitch

10 to 1,000 mm

Black mark on the

reverse side

Page start line

Reflective Media Sensor

(Located under the media)

Media feed direction

3- 4

3. MEDIA AND RIBBON

3.5 Guaranteed Print Area

Printing must be performed within the shaded area as illustrated below.

If a printed image is placed outside this area, the loaded ribbon may be torn or the print quality may be

degraded.

1. Die-cut label

Label width

Media width

A ＝ 2 mm or over

B ＝ 1.5 mm (if a label length is 100 mm or less)

B ＝ 2.5 mm (if a label length is more than 100 mm)

2. Notched media

Media width

A ＝ 2 mm or over

B ＝ 1.5 mm (if a notch pitch is 100 mm or less)

B ＝ 2.5 mm (if a notch pitch is more than 100 mm)

3- 5

3. MEDIA AND RIBBON

3.6 Storage of Media and Ribbons

・ Store the media and ribbon in a cool, dry place. Avoid areas where they would be exposed to

direct sunlight, high temperature, high humidity, dust or gas.

・ Store the media in a plastic bag so as not to collect dust or dirt particles.

・ Store media rolls on the flat end. Do not store them on the curved sides as this might flatten

that side causing erratic media advance and poor print quality.

3.7 Unacceptable Media and Ribbons

・ Wrinkled, folded, or ripped media

・ Media on which dust particles settle on

・ Media or ribbon whose edge is wavy

・ Curled media

・ Damp media or ribbon

・ Media or ribbon already used for printing

・ Media whose surface is treated (except for designated media)

・ Media whose thickness does not meet the specifications

・ Perforated or punched media (except for designated media)

・ Label from which adhesive squeezes out

・ Partially darkened media

・ Media or ribbons of which shelf life is expired

ꢁ When you purchase media and ribbons

There are a wide variety of media or ribbons depending on what they are made of and how the

front and back surfaces are treated.

Please use only TOSHIBA TEC-approved or recommended media and ribbons in order to ensure

the best print quality.

TOSHIBA TEC shall not be liable for any print failures or defects arising from the use of

non-approved media or ribbons.

ꢁ Preprinted Media

When preprinted media (for instance, media with a box already printed on it) is used for printing,

the Print Head may be damaged by the ink used for preprinting. Particularly, if pigment-based ink

is used for preprinting, the life of the Print Head will be considerably reduced. Please contact

your nearest authorised TOSHIBA TEC representative for further information before using

preprinted media.

If you use media with preprints on the back and have the Reflective Media Sensor (designed to

detect black marks) detect black marks, please consult your nearest authorised TOSHIBA TEC

representative. The Reflective Media Sensor is only applicable to the media with preprints

printed with special ink.

3- 6

3. MEDIA AND RIBBON

ꢁ Handling the loaded media in the event of a media end or a ribbon end

In general, at the time of a media end or a ribbon end, printing on media that is about to be ejected

from the printer has not been completed.

If all print images have been printed on the media and non-print area remains, it looks as if printing

were completed. However, the printer does not determine that printing is completed unless an

entire page is completely fed.

In this situation, there are two options for restarting printing:

(1) If ［Yes］ is selected for [Reprint Error Page] in the Menu of the printer, printing will be

restarted from the most recently printed page at the time of media end or ribbon end.

(2) If ［No］ is selected, printing will be restarted from the page subsequent to the most recently

printed one at time of Media End or Ribbon End. (→ 8. OPERATION PANEL)

3- 7

4. LOADING THE RIBBON

This section describes how to load the ribbon when performing thermal transfer printing.

WARNING!

1. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc., being

drawn into the moving parts, be sure to load the ribbon once the printer has stopped moving

completely.

2. The print head becomes hot immediately after printing. Allow it to cool before loading the

ribbon.

3. To avoid injury, be careful not to trap your fingers while opening or closing the cover.

CAUTION!

Be careful not to touch the Print Head Element while loading the ribbon.

Failure to do this may cause missing dots by static electricity or other print quality problems.

Precaution

･ Do not load a ribbon when using direct thermal media.

Ribbon Shaft (Supply side)

1. Open the Side Cover completely.

Ribbon Shaft (Take-up side)

2. Push up the Upper Unit Unlock Lever to

Upper Unit

unlock the Upper Unit. Hold and lift the

Upper Unit Handle until it is locked.

Upper Unit Unlock

Lever

4- 1

4. LOADING THE RIBBON

Ribbon Shaft (Supply side)

3. Hold down the Release button and move

the Ribbon Stopper along the Ribbon Shaft

(Supply side) to the width of the ribbon in

use with reference to the Scale on the

ribbon shaft.

Ribbon Stopper

Release button

Scale

4. Fit a new ribbon onto the Ribbon Shaft

(Supply side). Load the ribbon so that it

unrolls from the back side.

[Supplemental Remarks]

Gently squeeze metal plate.

･ The ribbon can be placed on the Ribbon

Shaft (Supply side) more easily by gently

holding and squeezing the centre of the

metal plate of the Ribbon Shaft (Supply

side).

Metal

plate

4- 2

4. LOADING THE RIBBON

5. In the same way described in Step 3, move

the Ribbon Stopper of the Ribbon Shaft

(Take-up side) in accordance with the width

of the Ribbon Core. Fit a Ribbon Core

onto the Ribbon Shaft (Take-up side).

[Supplemental Remarks]

･ The Ribbon Core can be placed on the

Ribbon Shaft (Take-up side) more easily

by gently holding and squeezing the

centre of the metal plate of the Ribbon

Shaft (Take-up side).

Metal

plate

Gently squeeze the metal. plate.

6. Unroll and draw the ribbon under the Upper

Unit, and affix the leading edge of the ribbon

(self-adhesive) to the Ribbon Core.

7. Turn the knob of the Ribbon Shaft (Take-up

side) several times to take up the ribbon.

Precautions

･ Be careful not to twist or wrinkle the ribbon

while taking up the ribbon onto the Ribbon

Core.

4- 3

4. LOADING THE RIBBON

8. Push up the Upper Unit Unlock Lever to unlock

the Upper Unit. Hold the Upper Unit Handle

and push the Upper Unit downward until it is

locked.

Precautions

･ Whenever the Upper Unit is lifted in the event

of an error, turn the knob of the Ribbon Shaft

(Take-up side) several times to take up the

ribbon before closing the Upper Unit.

4- 4

5. LOADING THE MEDIA

This section describes how to load the media.

Before using the Peel-off Unit or fanfold paper, please read Section 5.1 How to Load the Media

carefully first. Then, refer to section 5.2 How to Load the Paper for the Model with the Peel-off

Unit or section 5.3 How to Load Fanfold Paper.

WARNING!

1. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc., being

drawn into the moving parts, be sure to load the media once the printer has stopped moving

completely.

2. The Print Head becomes hot immediately after printing. Allow it to cool before loading the

media.

3. Care must be taken not to catch your fingers in the covers when opening or closing them.

NOTE:

For the specification of available media, refer to Section 3.1 Supply Specifications.

5.1 How to Load the Media

1. Open the Side Cover completely.

2. Push up the Upper Unit Unlock Lever to

unlock the Upper Unit. Hold and lift the

Upper Unit Handle until it is locked.

Upper Unit

Unlock Lever

3. While squeezing the Unlock Levers of the

Media Roll Holder, slide the Media Roll Holder

Unlock Lever

outside.

Media Roll Holder

5- 1

5. LOADING THE MEDIA

4. Push down the Media Roll Holder outward.

Media Roll Holder

5. Load a media roll, and raise the Media Roll

Holder.

6. While squeezing the Unlock Levers, push the

Media Roll Holder against the media.

7. If the loaded media is outside wound, raise the

Media Holder Plate.

Draw the media

underneath the Media Roll Damper and the

Media Roll Guide.

Media Holder Plate

Media Roll Damper

Media Roll Guide

8. If the loaded media is inside wound, draw it

above the Media Roll Damper and underneath

the Media Roll Guide.

5- 2

5. LOADING THE MEDIA

[Supplemental Remarks]

･ When using an inside wound media with the

Peel-off Unit, do not use the Media Roll Damper.

Draw the media underneath the Media Roll

Damper and the Media Roll Guide.

9. Adjust the Media Guide to the width of the media.

[Supplemental Remarks]

･ Make sure that the print side faces upward.

･ Fit the Media Guide to the media edges.

Failure to do this may cause a misalignment of

print position or ribbon wrinkles.

10. Set the Print Head Pressure Selection Lever in accordance with the width of the loaded media.

Print Head Pressure Selection Lever

Low pressure

Media width Print head

Marking on

the lever

(mm)

pressure

High pressure

15 to 30

Low

30 to 60

Medium

High

60 to 120

III

5- 3

5. LOADING THE MEDIA

11. Select an appropriate media sensor in accordance with the type of the loaded media. Place

the sensor in a right position.

Transmissive Media Edge Sensor

Transmissive Media

Centre Sensor

Reflective Media Sensor

[Supplemental Remarks]

･ Refer to section 3. MEDIA AND RIBBON for further information regarding the combination of

the media type and the sensor to be used.

12. Draw the media frontward. Adjust both sides of the leading edge of the media so that the

media is centred above the scale.

Scale

13. Lower the Media Holder Plate. Push up the Upper Unit Unlock Lever and close the Upper

Unit.

5- 4

5. LOADING THE MEDIA

5.2 How to Load the Media for the Model with the Peel-off Unit

* Please read section 5.1 How to Load the Media first.

* If the label in use is too long, place the printer where a printed label is not stuck to the printer or

the table.

1. Press the Front Cover Unlock button and open the

Front Cover Unlock Button

Front Cover.

2. Refer to Section 5.1 How to Load the Media and load the media. Place the leading edge of

the label 5 - 10 mm behind the leading edge of the strip plate.

[Supplemental Remarks]

･Be sure to place the leading edge of a label within this range. Failure to do this may cause a

feed error.

Leading edge of label

5 to 10 mm

Leading edge of Strip Plate

5- 5

5. LOADING THE MEDIA

3. When performing a media calibration from your host computer, pull out the media through the

Media Outlet, not through the Peel-off Unit. If a calibration is performed with the media set

through the Peel-off Unit, multiple labels will be peeled at the same time, and stick on the printer.

After the completion of the calibration, ensure that the distance between the media outlet and

the leading edge of the media is 15 cm or over. If it is less than 15 cm, repeat the calibration

until the distance becomes 15 cm or over. (Use this procedure particularly if the media length

is short.)

15 cm or over

Precautions

･ When performing the “media calibration” from your host computer, ensure that the “peel”

checkbox in the “Options” tab in the printer driver is unchecked.

If the “peel” checkbox is checked, peeling will fail. Consequently, the media calibration will not

be performed successfully.

5- 6

5. LOADING THE MEDIA

4. Remove all labels from the backing paper outside the Media Outlet.

5. Open the Front Cover, insert the backing paper into the slot between the Rubber Roller (black)

and the Pinch Roller (white).

Backing paper

Rubber Roller (black)

Pinch Roller (white)

5- 7

5. LOADING THE MEDIA

6. Take the slack out of the backing paper coming out of the Front Cover. Close the Front Cover

until both sides of the cover click into place. Now, the printer is ready for printing.

7. Once printing is initiated, a printed label is separated from the backing paper and ejected from

the media outlet of the Peel-off Unit. If multiple labels are printed, the previously peeled label

must be removed before a subsequent one is ejected.

5- 8

5. LOADING THE MEDIA

■ How to Load a Narrow Label Stock

When loading a narrow label stock though the Peel-off Unit, adjust the Media Feed Guide to the

width of backing paper in order to prevent misalignment of the print positions due to skew

feeding. The Media Feed Guide is located behind the Platen

1. Turn the Power Switch off. Open the Front Cover.

Media Guide

2. Push up the Upper Unit Unlock Lever to unlock the

Upper Unit. Hold and lift the Upper Unit Handle

until it is locked.

3. Load the label stock and adjust the Media Guides.

4. Align the width of the backing paper with the scale provided behind the Platen. Adjust the

Media Feed Guide to both sides of the backing paper.

Media Feed Guide

Scale

Platen

5. After loading the label for the peel-off issue,

A label is peeled.

press the [Feed] key to feed the media 50 mm or

over. A label will be peeled.

5- 9

5. LOADING THE MEDIA

■ How to Reload the Media when the Upper Unit is Lifted

When the Upper Unit is lifted in the event of an error during printing in Strip mode, reload the

media using the following steps. Printing can be restarted while minimizing waste of the media.

1. Open the Front Cover, Side Cover, and Upper Unit.

2. If printing is stopped due to an occurrence of an error, remove the failed label from the

backing paper.

3. Turn the knob of the Ribbon Shaft (Take-up side) to take up the ribbon of 100 mm or over.

4. Reload the media. Place the leading edge of the label 5 - 10 mm behind the leading edge of

the strip plate.

[Supplemental Remarks]

･ Be sure to place the leading edge of a label within this range. Failure to do this may cause a

feed error.

Leading edge of label

5 to 10 mm

Leading edge of Strip Plate

5- 10

5. LOADING THE MEDIA

5. Close the Upper Unit and the Side Cover.

6. Take the slack out of the backing paper coming out of the Front Cover. Close the Front

Cover until both sides of the cover click into place.

5.3 How to Load Fanfold Paper

* Please read section 5.1 How to Load the Media first.

Feed fanfold paper from back of the printer as shown below.

5- 11

6. PRINTING FROM YOUR COMPUTER

This section explains general printing steps, including how to perform a print test from the Windows

Vista/Windows XP/Windows 2000-based printer driver.

[Supplemental Remarks]

･Steps may vary depending on the application software in use.

Please refer to a relevant manual of the application software in use for further information.

6.1 Print Test from Printer Driver

Precautions

･ Before performing a print test, please refer to the Printer Driver Setup Guide, and install the

printer driver. In addition, the properties of the media in use for a print test must be entered in

the printer driver and selected in advance. Please refer to the Help for the Printer Driver for

further information.

1. Load the ribbon and media in place for a print test. Turn the Power Switch on.

Please refer to sections 4. LOADING THE RIBBON and 5. LOADING THE MEDIA for further

information regarding how to load the ribbon and media.

Precautions

･ Do not load a ribbon when thermal paper is used.

2. Open the “printers” folder.

・ For Windows XP, open the [Printers and Faxes]

folder from the [Start] menu. If [Printers and

Faxes] cannot be found, open the folder from the

Control Panel.

・ For Windows 2000, click on the [Start] button.

Move the cursor to [Settings] and select [Printers].

6- 1

6. PRINTING FROM YOUR COMPUTER

3. Right-click an icon of the currently selected printer. Choose and click on the [Properties]. The

“B-SX600-HS11-QM-R Properties” dialog box appears.

4. Click on the [Printing References] button. The “B-SX600-HS11-QM-R Printing Preferences”

dialog box appears.

6- 2

6. PRINTING FROM YOUR COMPUTER

5. Click on the [Basic] tab. Choose the media to use from the [Label Type] pull-down list.

6. Click on the [Print Test Page] in the “B-SX600-HS11-QM-R Properties” dialog box to start a

print test.

6- 3

6. PRINTING FROM YOUR COMPUTER

6.2 Precautions when Using the Model with a LAN Interface

ꢀ An LPR queue name must be “lp.”

If LPR is selected for print protocol, but a name other than “lp” is designated as a queue name,

printing cannot be performed.

To check a currently designated LPR queue name, click [Ports] tab in the “printer properties” dialog

box, and select a corresponding LPR port. After that, click the [Port Settings] button. The

following dialog box appears.

If RAW is selected for print protocol, no queue name needs to be designated.

6- 4

6. PRINTING FROM YOUR COMPUTER

ꢀ If LPR is selected for print protocol, open the “B-SX600-HS11-QM-R Printing Preferences” dialog

box, click the [Device Settings] tab, and remove the check from the “Obtain printer information”

checkbox.

If printing is performed with LPR selected for print protocol and the “Obtain printer information”

checkbox checked, subsequent printing may fail.

ꢀ The printer (with a LAN interface) must be on the same network segment as the computer on which

such utilities as Quick Setup and Printserver Version Up Tool (for the model with a LAN interface)

run.

If the computer and the printer (with a LAN interface) are not on the same network segment, a

problem will occur. For instance, the configuration of the printer (with a LAN interface) cannot be

set up from the Quick Setup or Printserver Version Up Tool utility.

Ensure that the printer (with a LAN interface) and the computer are connected on the same network

segment before using these utilities.

6- 5

7. PRINTER OPERATION

7.1 Media Feed Mode

The following 3 media feed modes are available in the printer:

• Fixed Length feed mode

Printing is performed while gaps, black marks, or notches are being ignored.

When using a media stock with no gaps, black marks, or notches, the printer must be placed in

Fixed Length feed mode.

• Strict feed mode

Printing is performed while gaps or black marks of the media are being detected.

Strict feed mode should be selected when using a media stock with gaps, black marks, or notches

and it is required to check a missing label, media length, or sensor level strictly.

• Easy feed mode

Printing is performed while gaps or black marks of the media are being detected.

Easy feed mode should be selected when using a media stock with gaps, black marks, or notches,

and it is required to continue printing even if the actual media size is slightly different from the

media size entered in the printer driver, or even if a label is missing.

■ Fixed Length feed mode

In Fixed Length feed mode, the actual size of the media loaded in the printer is ignored.

Instead, the media is fed in accordance with the media pitch specified in the printer driver.

Printing can be performed on media stocks with no gaps, black marks, or notches, because they

are not used at all to identify the start or the end of a page.

7- 1

7. PRINTER OPERATION

■ Strict feed mode

In Strict feed mode, printing is performed while the actual media length is being measured based

on the media length specified in the printer driver. The leading and trailing edges of a page are

identified by detecting gaps, notches or black marks of the media. Therefore, the use of the

media without them is not allowed in Strict feed mode.

In Strict feed mode, remember to perform a media calibration whenever storing media properties

in the printer driver in order to acquire a media length and a sensor level value of the gaps, black

marks or notches. Please refer to section 7.4 Media Calibration for further information

regarding how to perform the media calibration.

Strict feed mode is useful particularly when you want to strictly check that the media properties

set in the printer driver match the actually loaded media. If the media length, sensor level value

of the gaps, black marks or notches does not match the loaded media, a media feed error will

occur.

In Strict feed mode, a print start position is at the centre of a gap between labels (*1) or black

marks. Please take margins into account when entering the media properties in the printer

driver.

■ Easy feed mode

Like the Strict feed mode, in Easy feed mode, the leading edge of a page is detected, and

printing starts from there. However, the trailing edge of the page is not detected. Instead, the

media is fed in accordance with the media length specified in the printer driver. Gaps, notches

or black marks of the media are used to identify a page. Therefore, a use of the media without

them is not allowed in Easy feed mode.

This is not mandatory for the Easy feed mode, but if a media feed error occurs, perform a media

calibration. Please refer to section 7.4 Media Calibration for further information regarding

how to perform a media calibration.

Unlike Strict feed mode, in Easy feed mode, a print start position is at the trailing edge of a gap

between labels (*1) or a black mark. Please take margins into account when entering the

media properties in the printer driver.

7- 2

7. PRINTER OPERATION

The figures below illustrate convenient features in Easy feed mode.

1. In Easy feed mode, printing is performed in accordance with the media length sent from

your host computer rather than the size of the actually loaded media. For instance, the

following size of the media is loaded in the printer.

If the media length sent from your host computer is shorter than that of the actually loaded

media, printing will start from the leading edge of the label (or page), and end before the

trailing edge. Then, printing will restart from the leading edge of the subsequent label (or

page).

On the other hand, if the media length sent from your host computer is longer than that of

the actually loaded media, printing will start from the leading edge of the label (or page), and

end when the programmed media length is covered. Then the printer detects the

subsequent leading edge of the actual media, and starts printing.

7- 3

7. PRINTER OPERATION

2. In Easy feed mode, a missing page or label is skipped over. When a label stock is used,

printing can be performed even if a label is missing or even if there is a seam on the media.

However, if 4 or more labels are missing in a row or if no labels are detected after the media

is fed 300 mm or over, a media feed error will occur.

7.2 Tear-off

Tear-off is a function that feeds a printed label outside the Front Cover to allow you to check a print

result or to easily remove a label manually.

It is possible to select the “enabling or disabling” of the tear-off function and specify a “tear-off time”^*1.

Please refer to the Help for the Printer Driver for further information regarding the tear-off settings.

*1 “Tear-off time” refers to a waiting time from the completion of printing until the tear-off is

performed.

[Supplemental Remarks]

･ When using the model with the Cutter Unit and both “Cut” and “No cutting action during printing”

are selected in the printer driver, the tear-off is always performed. Whether to enable or disable

the tear-off cannot be selected.

･ When using the model with the Peel-off Unit and “Peel” is selected in the printer driver, the

tear-off is always performed. Whether to enable or disable the tear-off cannot be selected.

7- 4

7. PRINTER OPERATION

7.3 Page Alignment

Page alignment is a function to advance the loaded media to a print start position.

A page alignment is performed under any of the following conditions when the printer is placed in

either Easy or Strict feed mode.

* If Fixed Length feed mode is selected, please refer to Page Alignment when Fixed Length

feed mode is selected described later.

■ Page alignment is performed:

● When requested from the printer driver.

● After an error is cleared

● After the Upper Unit is opened then closed

● When the printer is turned on (with “Precise print mode” selected)

● When printing is performed after the following settings are changed:

･ Media length

･ Page offset

･ Sensor type

･ Result of the media calibration (Lc, FL, Lo, UP)

The operation of the page alignment function varies depending on the option (“Precise print

mode” and “Paper saving mode”) selected from the “TOF After Booting” menu on the

Operation Panel.

7- 5

7. PRINTER OPERATION

■ Page alignment when “Precise print mode” is selected

In the page alignment when “Precise print mode” is selected, first, the loaded media is fed to find

the first print start position that passes the sensor. Next, the media is fed until the print start

position is aligned with the Print Head position. Therefore, compared to the “Paper saving

mode”, which will be described later, the amount of media ejected is large. However, with

“Precise print mode” selected, feed accuracy will increase because the media is fed while the

sensor threshold value is being monitored all the time.

Print Head

Sensor

Before page alignment

After a page alignment is initiated, the first print

start position is detected. The media is fed until

this position is aligned with the Print Head

position.

After page alignment

Feed direction

Page alignment in Strict feed mode

If the tear-off is to be performed, the media will be further fed up to a tear-off position from the

page alignment position.

Tear-off position

After page alignment

Print Head

Sensor

After tear-off

Feed direction

Tear-off after page alignment

In addition, whenever “Precise print mode” is selected, a page alignment is performed in order to

increase the print accuracy after the printer is started up.

7- 6

7. PRINTER OPERATION

■ Page alignment when “Paper saving mode” is selected

In the page alignment when “Paper saving mode” is selected, first, the loaded media is fed to

find the first print start position that passes the sensor. Next, it is fed until the next print start

position lying behind the print head is aligned to the Print Head position. Compared to the

“Precise print mode”, the amount of media ejected is smaller, eventually waste of paper is saved.

With “Paper saving mode” selected, the media is fed based on the media settings sent from the

printer driver. Therefore, the feed accuracy decreases compared to the “Precise print mode”.

Print Head

Sensor

Page alignment

The media is fed until the print

start position right behind the

Print Head is aligned to the

Print Head Position.

After a page alignment is initiated, the first

print start position is detected. The media is

fed until this position is aligned with the Print

Head position.

After page alignment

Feed direction

Page alignment in Strict feed mode

If the tear-off is to be performed, the media will be further fed up to a tear-off position from the

page alignment position.

Tear-off position

After page alignment

Print Head

Sensor

After tear-off

Feed direction

Tear-off after page alignment

Unlike “Precise print mode”, a page alignment is not performed after the printer is started up.

7- 7

7. PRINTER OPERATION

■ Page alignment when Fixed Length feed mode is selected

If Fixed Length feed mode is selected, the page alignment will be performed as described below:

● If the tear-off is not enabled, a page alignment will not be performed.

● If the tear-off is enabled, the media will be fed up to a tear-off position.

*If both tear-off and cut operations are enabled, the media is fed past a cut position from the

Print Head Position, then cut. Please refer to Section 1.4.1 Cut position for further

information regarding a cut position.

7.4 Media Calibration

“Media calibration” is a function to measure a sensor threshold value used to detect the upper and

lower edges of a gap, notch, or black mark of the loaded media (hereafter referred to as “UP” and “Lo”,

respectively), the media length excluding a gap, notch, or black mark (hereafter referred to as Lc), and

the media length including them (hereafter referred to as “FL”).

Feed direction

Lc, FL, Lo and UP of die-cut label (in Strict feed mode)

Perform a media calibration when using the printer for the first time or new media that has never been

used in Strict feed mode. (A media feed error may occur when the size of the loaded media and the

result of the media calibration do not match.) The printer advances the media based on the result of

the media calibration.

This is not mandatory for the Easy feed mode, but if a media feed error occurs, perform a media

calibration.

* A media calibration is not mandatory the Easy feed mode, but if a media feed error occurs,

perform a media calibration. Note that when the printer is placed in Fixed Length feed mode, a

media calibration is not required.

7- 8

7. PRINTER OPERATION

■ How to perform a media calibration

Use the following steps to perform a media calibration from the printer driver.

Precautions

･ Before performing a print test, please refer to the Printer Driver Setup Guide, and install the

printer driver. In addition, the information of the media in use for a print test must be register

in the printer driver and selected in advance. Please refer to the Help for the Printer Driver

for further information.

1. Load a ribbon and media in place for a print test. Turn the Power Switch on.

Refer to sections 4. LOADING THE RIBBON and 5. LOADING THE MEDIA.

Precautions

･ Do not load a ribbon when thermal paper is used.

2. Open the printers folder.

・ For Windows XP, open the [Printers and Faxes]

folder from the [Start] menu. If [Printers and

Faxes] cannot be found, open the folder from the

Control Panel.

・ For Windows 2000, click the [Start] button. Move

the cursor to [Settings] and select [Printers].

3. Right-click on an icon of the currently selected printer. Choose and click on the [Properties].

The “printer properties” dialog box appears.

7- 9

7. PRINTER OPERATION

4. Click on the [Printing References] button. The “B-SX600-HS11-QM-R Printing Preferences”

dialog box appears.

5. Click on the [Basic] tab. Choose the media to use from the [Label Type] pull-down list.

Click on the [Edit] button.

7- 10

7. PRINTER OPERATION

6. Click on the [Measure Length] button to perform a media calibration.

7- 11

8. OPERATION PANEL

This section describes the functions of the LCD Message Display, LED’s and keys on the Operation

Panel.

8.1 Operation Panel

The Operation Panel is equipped with the LCD Message Display, which is used to indicate the state of

the printer, 4 LED’s, and 9 keys. Please see the table below for details.

Name

LCD Message Display

Power LED

Functions (Purposes)

Shows the menu or error information.

Illuminates in green when the printer is turned on.

Ready LED

Illuminates in green when the printer is ready, and goes out when the

printer is in a pause state or while the menu is being displayed.

Error LED

Data LED

Illuminates in red when an error occurs, and flashes in red in the event

of a warning.

Flashes in green when data is received, and illuminates in green when

data is in the receive buffer.

[Pause] key

[Feed] key

[Menu] key

Used to place the printer in a pause or ready state.

Used to feed the media for a single page or label length.

Used to display the menu when the printer is in a ready or pause state.

When held down, the [Menu] key will be locked, and when held down

again, it will be unlocked.

Used to choose an item on the left while the menu is being displayed.

Used to choose an item on the right while the menu is being displayed.

Used to choose an item above while the menu is being displayed.

◄key

►key

▲key

▼key

Used to choose an item below while the menu is being displayed.

When the model with the Cutter Unit is used, holding down this key in a

ready or pause state causes the media to be cut.

[Enter] key

Used to determine the settings while the menu is being displayed.

[Cancel] key

Used to clear an error when it occurs.

When held down, print data is cleared.

8- 1

8. OPERATION PANEL

8.2 Messages Displayed on the Operation Panel

Messages

Printer status

The printer is ready to print.

Ready

Pause (Number of labels issued.)

Pause (Head unit lifted.)

The printer is in a pause state.

The printer is in a pause state, and the Upper Unit

is lifted.

Pause (Front cover open.)

Pause (Side cover open.)

The printer is in a pause state, and the Front Cover

is opened.

The printer is in a pause state, and the Side Cover

is opened.

Printing

Printing is being performed.

Take off the label.

When the model with the Peel-off Unit is used, a

peeled label is still not removed from the media

outlet.

Error

The printer is in an error state.

Low Power Mode

The printer is in Low Power Mode.

1. Display when “Ready” is shown

• When the printer is in a normal state

・

The printer status is shown.

Ready

No. 00000

The number of labels printed is shown.

The cumulative number of printed labels is

shown after the printer is turned on.

It is cleared when the printer is turned off.

(It can also be cleared from the Menu.)

Power Ready

Error

Data

•

Display in the event of a warning

・

A warning message appears.

(e.g. “Bad thermal head”, “Paper near end”)

Ready

No. 00000

・

A buzzer sounds in the event of a warning,

and the Error LED flashes.

Bad thermal head.

(The buzzer stops sounding either after a lapse

of a buzzer sounding time specified on the

Menu or by pressing any of the buttons on the

Operation Panel.)

Power Ready

Error

Data

8- 2

8. OPERATION PANEL

2. Display when “Pause” is shown

If the [Pause] key is pressed while “Pause” is being shown, the message will change to “Ready”.

• Pause (The number of printed labels)

・

The printer status is shown.

Pause

No. 00000

As in the “Ready” state, a warning

message appears.

(The Error LED flashes, and the buzzer

sounds in the same manner.)

Power Ready

Error

Data

• Pause (Head unit lifted)

Pause

・

With the Upper Unit lifted, the number of

printed labels is not shown until the Upper

Unit is lowered completely.

Head unit lifted.

Power Ready

Error

Data

• Pause (Front cover open)

Pause

・

With the Front Cover opened, the

number of printed labels is not shown

until the Front Cover is closed

completely.

Front cover open.

Power Ready

Error

Data

8- 3

8. OPERATION PANEL

• Pause (Side cover open)

Pause

・

With the Side Cover opened, the total

print count is not shown until the Side

Cover is closed completely.

Side cover open.

Power Ready

Error

Data

3. Display when “Printing” is shown

・

The printer status is shown.

Printing

No. 00000

As in the “Ready” state, a warning

message appears.

(The Error LED flashes, and the buzzer

sounds in the same manner.)

Power Ready

Error

Data

4. Display when “Take off the label” is shown (only for the model with the Peel-off Unit)

・

The printer status is shown.

Take off the label.

No. 00000

(The message changes after the

peeled label is removed.)

・

As in the “Read” state, a warning

message appears.

Power Ready

Error

Data

(The Error LED flashes, and the buzzer

sounds in the same manner.)

8- 4

8. OPERATION PANEL

5. Error messages (in the event of “End of paper”)

・

An error message appears.

(Please refer to a section related to

error messages for further

information.)

End of paper

Set new paper.

・

Remedial action is shown.

As in the “Ready” state, a warning

message appears.

Power Ready

Error

Data

・

In the event of an error, the buzzer

sounds, and the Error LED illuminates.

(The buzzer stops sounding either after

a lapse of a buzzer sounding time

specified in the Menu or by pressing

any of the buttons on the Operation

Panel.)

6. Display in Low Power Mode

・

While the printer is in Lower Power

mode, the backlight of the LCD goes

out.

Ready

No. 00000

(The buzzer stops sounding.)

Power Ready

Error

Data

8- 5

8. OPERATION PANEL

8.3 Printer Operation using the Operation Panel

The printer can be operated from the Operation Panel.

Operation

Operational procedures

Switching the printer between Press the [Pause] key.

pause mode and ready mode

Feeding a single page or label Press the [Feed] key.

(The media is fed continuously while the [Feed] key is being

held down.)

Stopping the buzzer sound

Press any of the keys on the Operation Panel.

Clearing print data stored in Hold down the [Cancel] key until the Data LED goes out.

the printer

(After clearing print data, make sure that the Data LED is off

before initiating a print job.)

Switching the message from Press the [Cancel] key.

“Error” to “Pause” on the LCD

Enabling or disabling the Hold down the [Menu] key.

[Menu] key

Displaying the Menu options

Press the [Menu] key.

(Enable the [Menu] button if disabled. Then press it again.)

(→ See section 8.4 Menu Options.)

Cutting the media

Hold down the [▼] key.

(Only for the model with the

Cutter Unit)

8- 6

8. OPERATION PANEL

8.4 Menu Options

If the [Menu] key is pressed while “Ready” or “Pause” is being shown, the Menu will appear on the

LCD.

<Menu>

Ready

Information

Clear Trip Meter

No. 00000

Test Print

Power Ready

Pause

Error

Data

Power Ready

Pause

Error

Data

Feed

Cancel

Enter

■ Menu Options

Menu options

Overview

Information

Product information (e.g. firmware version) is displayed.

Clear Trip Meter

A TRIP value (running distance) in the product information can be

cleared.

Test Print

A print test can be performed with the Operation Panel.

(→ See Section 9. TEST PRINT.)

Reprint Error Page

TOF After Booting

If an error occurs while printing, whether to print the erroneous page

again or not can be specified.

Whether to perform the page alignment after power-on or not can be

specified.

Low Power Mode

Lower Power (min)

Whether to enable or disable Low Power Mode can be specified.

A time period until the printer goes into Low Power Mode can be

specified.

Beep Volume

Beep Pattern

LCD Contrast

A Beep Volume can be adjusted.

A time period during which the buzzer sounds can be specified.

The contrast of the LCD can be adjusted.

8- 7

8. OPERATION PANEL

Menu options

Language

Overview

A language in which messages are displayed on the LCD can be

selected.

Counter Reset

The print count displayed on the LCD can be cleared.

1. Information menu

Product information is displayed.

Title

Description

Serial number of the product

Line 1

Line 2

Line 3

Line 4

Line 5

Line 6

Line 7

Line 8

Line 9

Line 10

Line 11

Line 12

S/N

Resolution / unit installed

Firmware version

FPGA1

FPGA2

CPLD

ODO

TRIP

Cut

FPGA1 version

FPGA2 version

CPLD version

Total running distance (This value cannot be cleared.)

Running distance (This value can be cleared.)

Cut count

Media length excluding a gap, notch, or black mark ^∗1

Media length including a gap, notch, or black mark ^∗1

Sensor threshold value used to detect a gap, notch, or black

mark from a label ^∗1

Line 13

Sensor threshold value used to detect a label in accordance

with a gap, notch, or black mark ^∗1

^∗1 Description about Lc, FL, Lo, and UP of a die-cut label

Strict feed mode Easy feed mode

Feed

direction

8- 8

8. OPERATION PANEL

2. Clear Trip Meter menu

TRIP (or the running distance) can be cleared.

3. Test print menu

A print test pattern is printed out.

“TTP” must be selected when using thermal transfer paper to perform a print test.

On the other hand, “DTP” must be selected when using thermal paper to perform a print test.

(“TTP” is selected as default.)

4. Reprint Error Page menu

In the case that an error occurs while printing, whether to reprint an erroneous or not is specified.

(1) If ［Yes］ is selected for [Reprint Error Page] in the Menu of the printer, printing will be

restarted from the erroneous page.

(2) If ［No］ is selected, printing will be restarted from the page subsequent to the erroneous

page.

(“Yes” is selected in the as default.)

*Depending on print data or format, an erroneous page may look like it has been printed

completely. Select “No” if any duplications are not allowed.

5. TOF After Booting

Whether a higher priority should be given to print position accuracy or media saving in the page

alignment is specified. Please refer to section 7.3 Page Alignment for detail.

(“Precise print mode” is selected as default.)

8- 9

8. OPERATION PANEL

6. Low Power Mode

Whether to enable or disable Low Power Mode is specified. If “Enable” is selected, the printer

will go into Low Power Mode once all of the following conditions are satisfied. On the other

hand, if “Disable” is selected, the printer will not go into Low Power Mode, because the following

conditions are not satisfied.

(“Enable” is selected as default.)

•

To place the printer in Low Power Mode

The printer goes into Low Power Mode once all of the following conditions from 1 to 5 are

satisfied.

Conditions

Low Power Mode is enabled in the Menu.

The LCD shows either “Ready”, “Pause (Number of printed labels),” or “Take off the

label.” Also, the display does not change during the transition to the Low Power

Mode.

Warning types shown on the LCD remain unchanged.

No keys on the Operation Panel are pressed during the Low Power Mode transition

time.

No operations causing the printer to operate is exercised during the Low Power

Mode transition time.

• To return the printer to normal mode

The printer returns from Low Power Mode to normal mode once any of the following conditions

from 1 to 4 are satisfied.

Conditions

The display has changed from “Ready,” “Pause (Number of printed labels,” or “Take

off the label.”

Warning types shown on the LCD has increased or decreased during the Low

Power Mode transition time.

Any of the keys on the Operation Panel has been pressed.

Any operations causing the printer to operate has been performed.

7. Low Power (min)

A time period until the printer goes into Low Power Mode is specified When the Low Power Mode

is enabled. There is a choice of 4 options: “1 (minute),” “5 (minutes),” “10 (minutes),” and “30

(minutes).”

(“5” (minutes) is selected as default.)

8- 10

8. OPERATION PANEL

8. Beep Volume

A volume of the buzzer that sounds in the event of an error or a warning is specified.

There is a choice of 4 options: “Off,” “Min,” “Mid,” and “Max.”

(“Intermediate” is selected as default.)

9. Beep Pattern

A time period during which the buzzer sounds in the event of an error or a warning is specified.

There is a choice of 3 options: “10” (seconds), “60” (seconds), and “Cont.”

(“10” (seconds) is selected as default.)

10. LCD Contrast

The contrast of the LCD is specified. It can be adjusted in 5 levels while the actual contrast is

being checked.

(The intermediate contrast level is selected as default.)

11. Language

A language in which messages are shown on the LCD is selected.

There is a choice of 2 options: “Japanese” and “English”.

(“English” is selected as default.)

12. Counter Reset

The print count displayed on the Operation Panel can be cleared by selecting “Counter Reset”

and pressing the [Enter] key.

8- 11

8. OPERATION PANEL

8.5 How to Cancel a Print Job

Use the following steps to stop an ongoing print job.

1. Press the [Pause] key to place the printer in a pause state.

“Pause appears on the Operation Panel.

2. Open the printers folder.

・ For Windows XP, open the [Printers and

Faxes] folder from the [Start] menu.

[Printers and Faxes] cannot be found, open the

folder from the Control Panel.

・ For Windows 2000, click the [Start] button.

Move the cursor to [Settings] and select

[Printers].

3. Double click on an icon of the currently selected printer. The print dialog box appears.

8- 12

8. OPERATION PANEL

4. If any print jobs are listed in the print queue, select [Cancel All Documents] from the Printer

menu, and delete all print jobs.

5. The dialog box below appears asking if you want to cancel. Click on the [Yes] button.

6. Hold down the [Cancel] key on the Operation Panel until the Data LED goes out.

7. Once the Data LED goes out, look at the print dialog box, and make sure that no print jobs

remain in the print queue.

8- 13

9. TEST PRINT

Print Head condition can be checked by performing a print test.

9.1 How to Perform a Print Test

1. Load a media stock and a ribbon in the printer.

2. Press the [Menu] key. The Menu appears on the LCD.

3. Select <Test Print> with the arrow keys.

4. Press the [Enter] key.

5. Select “TTP” with the arrow key.

6. Press the [Enter] key, and a print test will be initiated.

・ Select “DTP” when thermal paper is used for a print test.

・ Print test pattern is printed on 10 pieces of media in a row. Press the [Cancel] key to stop

it.

9.2 Print Test Pattern

9- 1

10. REMOVING JAMMED MEDIA

In the event of a media jam inside the printer, use the following procedures to clear it:

Please be careful not to get your fingers caught in the covers while opening

CAUTION

or closing them. This may cause injuries.

10.1 Removing Jammed Media from the Cutter Unit

This section describes how to clear a “Cut failed” message.

1. Turn the Power Switch off. Open the Front Cover, Side Cover, and Upper Unit.

2. Slide the Cutter Carriage either rightward or leftward until it comes to the end.

3. Remove the jammed media from the Cutter Unit.

4. Reload the media properly. Close the Upper Unit, Front Cover, and Side Cover.

Cutter Carriage

10- 1

10. REMOVING JAMMED MEDIA

10.2 Removing Jammed Media from the Peel-off Unit

This section describes how to clear a “Peeling failed” message.

1. Press the Front Cover Unlock button and open the Front Cover.

Front Cover

Front Cover Unlock button

2. Remove the jammed media from the Peel-off Unit.

3. Reload the media properly. Close the Front Cover.

Please refer to section 5.2 How to Load the Media for the Model with the Peel-off Unit for

media loading procedure.

10- 2

11. DAILY MAINTENANCE

Please clean the printer periodically in order to ensure the continued high performance of the printer.

Particularly if the Print Head, Platen, or Media Feed Section is dirty, clear printing and proper media

feeding are not ensured. Use the following procedures to clean them.

･ Turn the Power Switch off and unplug the Power Cord of the printer from

the wall outlet before cleaning the printer or replacing parts. Failure to do

this may cause an electric shock or injuries.

･ Do not pour water on the printer or wipe it with a damp cloth.

If water enters the printer, this may cause a fire or electric shock.

･ The print head becomes hot immediately after printing. Allow it to cool

WARNING

before performing any maintenance, or you may get burned.

･ Do not open or close any covers other than specified in the manual.

Some of the parts inside the printer have high voltage, and may cause an

electric shock or injuries.

･ Do not use any cleaners using thinner, benzene, or flammable gas to

clean the printer. This may cause a fire.

[Supplemental Remarks]

･ To maintain the printer performance and high quality printing for a long period of time, clean the

inside of the printer every 300 m of the printing distance, which is equivalent to one roll of standard

ribbon (that is approximately 300 m long) as a guide.

･ Use the supplied cleaning cloth to clean the printer. Please contact your nearest authorised

TOSHIBA TEC representative to place an order for the cleaning cloth.

･ Eliminate static electricity from your body before accessing the inside of the printer. In addition,

take off your ring, bracelet, or gloves, as this may damage the Print Head.

･ Do not use any lubricants, as this may cause a printer failure.

･ Do not use any chemical agents including thinner and benzene, as this may cause the

discoloration or degradation of the printer. Also, do not use any solvents, detergents, or

pesticides to clean the printer, as this may cause a printer failure.

11- 1

11. DAILY MAINTENANCE

11.1 Cleaning the Media Sensor

1. Turn off the power and unplug the printer.

2. Open the Front Cover, Side Cover, and Upper Unit.

3. Wipe the Reflective Media Sensor with a soft dry cloth to remove dirt or paper particles.

Reflective Media Sensor

4. Draw the Transmissive Media Edge Sensor frontward. Wipe the opening of the Transmissive

Media Edge Sensor to remove dirt or paper particles.

Opening

Transmissive Media Edge Sensor

11- 2

11. DAILY MAINTENANCE

5. Wipe the Transmissive Media Centre Sensor with a soft dry cloth to remove dirt or paper

particles.

Transmissive Media

Centre Sensor

11.2 Cleaning the Platen

1. Turn off the power and unplug the printer.

2. Open the Front Cover, Side Cover, and Upper Unit.

3. Wipe the rubber part of the Platen with a soft dry cloth to remove dirt or paper particles.

Rubber part of the Platen

Precautions

･ Do not scratch the Platen using any sharp objects, as this may cause a print failure or

printer trouble.

11- 3

11. DAILY MAINTENANCE

11.3 Cleaning the Ribbon Separation Plate

1. Turn off the power and unplug the printer.

2. Open the Front Cover, Side Cover, and Upper Unit.

3. Wipe the bottom of the Ribbon Separation Plate (the corner that changes the winding direction

of the ribbon) with a soft dry cloth. Residues of the ribbon attached here can ribbon wrinkles.

Bottom of Ribbon Separation Plate

11.4 Cleaning the Ribbon Guide Bar

1. Turn off the power and unplug the printer.

2. Open the Front Cover, Side Cover, and Upper Unit.

3. Wipe the Ribbon Guide Bar (black roller) and the Ribbon Tensioner (metal rod) with a soft dry

cloth to remove dirt. Residues of the ribbon attached here can ribbon wrinkles.

Ribbon Tensioner (metal rod)

Ribbon Guide Bar (black roller)

11- 4

11. DAILY MAINTENANCE

11.5 Cleaning the Print Head

1. Turn off the power and unplug the printer. Allow the print head to cool for at least 1 hour.

2. Open the Front Cover, Side Cover, and Upper Unit.

3. Ensure that the Print Head is cooled down completely. Wipe the Print Head Element clean

with the supplied cleaning cloth. The dirty element may cause the fading of the print or the

broken head.

4. Wipe the Ribbon Guide Shaft (metal rod) clean with a soft dry cloth.

A dirty Ribbon Guide Shaft (metal rod) may cause ribbon wrinkles.

Precautions

･ Do not scratch the Print Head element using any sharp objects, as this may cause the print

failure or a printer trouble.

･ Do not touch the heating element of the Print Head with bare hands, as static electricity may

damage the Print Head.

Print Head Element

Ribbon Guide Shaft (metal rod)

As indicated by the arrow above, the black line across the Print Head is the thermal element.

Clean this part using the cleaning cloth included with the printer.

11- 5

11. DAILY MAINTENANCE

11.6 Cleaning the Peel-off Unit

The following cleaning procedures are used only for the model with the Peel-off Unit.

1. Turn off the power and unplug the printer.

2. Press the Front Cover Unlock button and open the Front Cover.

3. Wipe the Rubber Roller (black) and the Pinch Roller (white) with a soft dry cloth to remove dirt.

Rubber Roller (black)

Pinch Roller (white)

4. Wipe the Peel-off Sensor clean with a soft dry cloth.

Precautions

･ Do not scratch the rollers using any sharp objects, as this may cause peeling-off failures.

Peel-off Sensor

11- 6

12. TROUBLESHOOTING

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to

repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC

service representative for assistance.

12.1 Problems at Start-up of the Printer

■ The Power Switch is turned on, but the Power LED does not illuminate.

Possible causes

Solutions / Reference

The Power Cord is not

connected into the wall outlet

completely.

Turn the Power Switch off. Plug the Power Cord into the AC

outlet completely. (→ 2.3 Connecting the Power Cord)

Then, turn on the Power Switch again.

The Power Cord is not

connected into the printer

completely.

Turn the Power Switch off. Connect the Power Cord into the

AC Power Inlet at the back of the printer. (→ 2.3

Connecting the Power Cord) Then, turn on the Power

Switch again.

The AC outlet is not

functioning correctly.

Plug a properly working electrical appliance into the AC outlet

in question. Check and see that nothing is wrong with the AC

outlet.

The Power Switch is not

turned on correctly.

Turn the Power Switch on. (|) indicates the power ON side.

12.2 Problems while Printing

■ Printing does not start.

Possible causes

Solutions / Reference

“READY” is not shown on the

Operation Panel.

If “PAUSE” is shown on the Operation Panel, printing

cannot be performed.

Ensure that the Front Cover and Side Cover are closed.

Press the [Pause] key and confirm that “READY” appears

on the Operation Panel.

The printer driver has not been Check the settings of the computer to which the printer is

installed correctly.

connected. If any wrong settings are found, correct them.

Check the following points.

• The installed printer driver is supported by an

operating system of the computer.

• The installed printer driver is proper for the printer.

12- 1

12. TROUBLESHOOTING

Possible causes

Solutions / Reference

The cable is not connected

properly.

Check the connection of the cable that is used to connect

between the printer and your computer.

⇒2.4 or 2.5 Connecting the Printer to Your

Computer

The Data LED is staying on.

Printing possibly failed or was suspended during printing.

Open the “print” dialog box. Delete all print jobs listed

there. Hold down the [Cancel] key on the Operation

Panel until the Data LED goes out.

As soon as the Data LED goes out, press the [Pause] key.

Ensure that “READY” appears on the Operation Panel, and

start printing again.

⇒8.5 How to Cancel a Print Job

■ Printing is performed, but the media is not ejected successfully.

Possible causes

Solutions / Reference

The media is not loaded

properly.

Load the media properly. Check the following points.

• The media is placed between the Transmissive Media

Edge Sensors.

⇒ 5 LOADING THE MEDIA

• The media is placed on the Reflective Media Sensor.

⇒ 5. LOADING THE MEDIA

• The Media Guide is adjusted to the media width.

⇒ 5. LOADING THE MEDIA

• Jammed media does not remain inside the printer.

⇒ 10. REMOVING JAMMED MEDIA

• The media is not curled.

⇒ 3.7 Unacceptable Media and Ribbons

• The media is Toshiba TEC -approved or

recommended.

⇒ 3.7 Unacceptable Media and Ribbons

The ribbon is not loaded

properly.

Load the ribbon properly.

⇒ 4. LOADING THE RIBBON

12- 2

12. TROUBLESHOOTING

■ A blank page (label) is ejected.

Possible causes

Solutions / Reference

The print tone is too low.

Check the print tone. If it is too low, increase it.

⇒ [Help] on the Printing Preferences page in the

Printer Driver Properties

The print surface of the loaded Load the media correctly.

media faces down.

⇒ 5. LOADING THE MEDIA

The ink side of the loaded Load the ribbon correctly.

ribbon faces inside.

⇒ 4. LOADING THE RIBBON

Thermal

transfer

media Check if the thermal transfer media is loaded with

(normal media) is loaded “THERMAL PAPER” selected.

without loading a ribbon.

⇒ 5. LOADING THE MEDIA

The ribbon is not loaded Check that the ribbon is loaded when the thermal transfer

properly.

printing is performed.

⇒ 4. LOADING THE RIBBON

■ The loaded ribbon is torn or ejected with the media.

Possible causes

Solutions / Reference

The loaded ribbon is not

Toshiba TEC-approved or

recommended.

Check that the loaded ribbon is Toshiba TEC-approved or

recommended.

⇒ 3. MEDIA AND RIBBON

The print tone is too high.

Check the print tone. If it is too high, decrease it.

⇒ [Help] on the Printing Preferences page in the

Printer Driver Properties

The ribbon is not loaded Load the ribbon properly.

properly.

⇒ 4. LOADING THE RIBBON

The loaded ribbon is slack.

Turn the knob of the Ribbon Take-up Shaft. Take up any

slack in the ribbon.

⇒ 4. LOADING THE RIBBON

The Ribbon Strip Plate is dirty. Clean the Ribbon Strip Plate.

⇒ 11.3 Cleaning the Ribbon Separation Plate

12- 3

12. TROUBLESHOOTING

12.3 Print Failure

■ An entire or a part of printout is light.

Possible causes

Solutions / Reference

The media is not used in

combination with a Toshiba

TEC-approved or

Check that the media is used in combination with a Toshiba

TEC-approved or recommended ribbon.

⇒ 3. MEDIA AND RIBBON

recommended ribbon.

The print tone is too low.

Check the print tone. If it is too low, increase it.

⇒ [Help] on the Printing Preferences page in the

Printer Driver Properties

The Print Head is dirty.

The Platen is dirty.

Clean the Print Head.

⇒ 11.5 Clearing the Print Head

Clean the Platen.

⇒ 11.2 Cleaning the Platen

The shelf life of the media or

ribbon is expired.

Do not use any expired media or ribbons.

⇒ 3.7 Unacceptable Media and Ribbons

The ribbon is not loaded

properly.

Load the ribbon properly.

⇒ 4. LOADING THE RIBBON

• The ribbon inner core diameter must be between 25.4

mm and 26.4 mm.

Paper particles or dust settle

on the media.

Remove all paper particles or dust settling on the media.

Presence of dust particles between the media and ribbon

may cause printout to be light.

• Use the Toshiba TEC-approved media.

• Do not install the printer in any dusty places.

A print speed is too high.

Decrease a print speed.

Particularly when printing serial bar codes, it is

recommended to minimize a print speed.

The Print Head pressure is too Increase the Print Head pressure.

low.

⇒ Step 10 in Section 5.1 How to Load the Media

■ Printed text is blurred.

Possible causes

Solutions / Reference

The print tone is too high.

Check the print tone. If it is too high, decrease it.

⇒ [Help] on the Printing Preferences page in the

Printer Driver Properties

The Print Head pressure is too Decrease the Print Head pressure.

high.

⇒ Step 10 in Section 5.1 How to Load the Media

A print speed is too low.

Increase a print speed. The problem may be solved by

adjusting a print speed and print tone.

12- 4

12. TROUBLESHOOTING

■ White streaks appear on printout irregularly or the ribbon is wrinkled.

Possible causes

Solutions / Reference

The print tone is too high.

Check the print tone. If it is too high, decrease it.

⇒ [Help] on the Printing Preferences page in the

Printer Driver Properties

The Platen is dirty.

Clean the Platen.

⇒ 11.2 Cleaning the Platen

The ribbon is not loaded

properly.

Load the ribbon properly.

⇒ 4. LOADING THE RIBBON

Check the following points.

• If the ribbon is wrinkled, remove wrinkles and reload

the ribbon.

• The ribbon inner core diameter is between 25.4 mm

and 26.4 mm.

• The ribbon is wound around the Ribbon Shaft (Take-up

side) evenly.

• The ribbon is wider than the loaded media.

The printer is not installed in an Check the temperatures and humidity in the installation

appropriate operating

environment.

location of the printer.

⇒ 2.2 Installation Location

The media is not loaded

properly.

Adjust the Media Guide position so that they fit the media.

• If there is clearance between the Media Guide and the

media, the media cannot be fed straight. As a result,

white streaks appear on printouts.

The Print Head pressure is too Increase the Print Head pressure.

low.

⇒ Step 10 in Section 5.1 How to Load the Media

■ Printouts have streaky smudges or fine lines.

Possible causes

Solutions / Reference

The Print Head is not clean.

Clean the Print Head.

⇒ 11.5 Clearing the Print Head

The Ribbon Separation Plate is Clean the Ribbon Separation Plate.

dirty.

⇒ 11.3 Cleaning the Ribbon Separation Plate

12- 5

12. TROUBLESHOOTING

■ The print position gradually misaligns.

Possible causes

Solutions / Reference

The label pitch or black mark

pitch of the media is not

accurate.

Unless the label pitch or black pitch is accurate, the print

position will become misaligned.

Do not use such media.

⇒ 3. MEDIA AND RIBBON

The Platen is dirty.

Clean the Platen.

⇒ 11.2 Cleaning the Platen

The media calibration is not

performed properly.

If Easy or Strict feed mode is selected in the media settings

in the printer driver, perform a calibration again.

⇒ 7.4 Media Calibration

Fixed Length feed mode is

selected.

Select Easy or Strict feed mode in the printer driver to

perform printing in accordance with gaps, black marks, or

notches.

⇒ 7.1 Media Feed Mode

12- 6

12. TROUBLESHOOTING

■ Print data is printed outside a page or label. Something is wrong with a print

position, or printed image or text.

Possible causes

Solutions / Reference

The media is not loaded

properly.

Make an adjustment to eliminate clearance between the

Media Guide and the loaded media.

⇒ 5. LOADING THE MEDIA

The printer driver is not

selected correctly.

If a printer selected on an application does not match the

printer, choose the correct one.

• For general application software, choose [Print] from

the [File] menu. The “print” dialog box appears.

Check a currently selected printer.

The printer driver settings are

not correct.

Check the printer driver settings. If any wrong settings

are found, correct them.

⇒ [Help] on the Printing Preferences page in the

Printer Driver Properties

Check the following points.

• The media size is specified correctly.

• The print area is specified correctly.

The media calibration is not

performed properly.

If Easy or Strict feed mode is selected in the printer driver,

perform the media calibration again.

⇒ 7.4 Media Calibration

A specified cable is not used.

Use a specified cable.

Print data still remains in your

printer or computer after

printing is suspended during

printing.

Open the “print” dialog box. Delete all print jobs listed

there. Hold down the [Cancel] key on the Operation

Panel until the Data LED goes out.

As soon as the Data LED goes out, press the [Pause] key.

Ensure that “Ready” appears on the Operation Panel, and

start printing again.

⇒ 8.5 How to Cancel a Print Job

12- 7

12. TROUBLESHOOTING

12.4 Problems in the Network (Model with a LAN Interface)

■ The setting screen of the print server cannot be opened from a web browser.

Possible causes

Solutions / Reference

The LAN cable is not

connected to the printer

properly.

Connect the LAN cable into the printer completely.

⇒ 2.5 Connecting the Printer to Your Computer

The network settings on the

print server are not made

properly.

Please refer to the “MPS1” contained in the supplied

CD-ROM for further information regarding the network

settings on the print server.

The IP address assigned to the

print server conflict with

• Check that the IP address assigned to the print server is

correct.

another network device.

• If this problem recurs, please contact a network

administrator.

The IP address assigned to the Check that the IP address assigned to the print server is

print server is not used for

access.

used for access.

(When DHCP/BOOTP is used,) Please contact a network administrator.

the DHCP or BOOTP server

settings are not made correctly.

■ The printer cannot be detected from the Quick Setup or Printserver Version Up

Tool utilities.

Possible causes

Solutions / Reference

The LAN cable is not

connected to the printer

properly.

• Connect a LAN cable into the printer completely.

⇒ 2.5 Connecting the Printer to Your Computer

• Check that the LAN cable is also connected into a

network device (i.e. a hub) properly.

The network settings on the

print server are not made

properly.

Please refer to the “MPS1” contained in the supplied

CD-ROM for further information regarding the network

settings on the print server.

The IP address assigned to the

print server conflict with

• Check that the IP address assigned to the print server is

correct.

another network device.

• If this problem recurs, please contact a network

administrator.

The IP address assigned to the Check that the IP address assigned to the print server is

print server is not used for

access.

used for access.

(When DHCP/BOOTP is used,) Please contact a network administrator.

the DHCP or BOOTP server

settings are not correct.

Antivirus or firewall software

installed on your computer

interrupts communications.

Exit from the firewall software installed on your computer.

Run the Quick Setup or Printserver Version Up Tool utility.

If this remedial measure allows the printer to be detected,

the antivirus or firewall software installed on your computer

may interrupt communications. In this case, enter the

Quick Setup or Printserver Version Up Tool utility in the

exceptional list of the antivirus or firewall software.

Please refer to relevant manuals of the antivirus or firewall

software for the exceptional list settings.

12- 8

12. TROUBLESHOOTING

Possible causes

Solutions / Reference

The printer is not on the same Check that the printer is on the same network segment as

network segment as your your computer on which the Quick Setup or Printserver

computer.

Version Up Tool utility runs.

12.5 Solutions If an Error Message Appears on the Operation Panel

■ Error messages and remedial measures

Error messages

Paper feed error

Possible causes

Solutions

A media jam has occurred. Clear a media jam, and load the media

properly.

⇒ 10. REMOVING JAMMED MEDIA

The loaded media has not Check the printer driver settings. If any

been fed properly.

wrong settings are found, correct them.

⇒ [Help] on the Printing Preferences

page in the Printer Driver Properties

Check the following points.

•The media size is specified correctly.

•The print area is specified correctly.

End of Paper

The printer has run out of Load new media.

the media.

⇒ 5. LOADING THE MEDIA

Side cover open

The Side Cover is opened. Close the Side Cover completely.

Head unit lifted

The Upper Unit is lifted.

Push the Upper Unit downward by the Upper

Unit Handle, and lock it completely.

Paper info conflict

The media calibration has Try the media calibration again.

failed.

⇒ 7.4 Media Calibration

Check the following points.

•An appropriate media sensor is selected.

•An appropriate length is selected for a

print area.

No ribbon required

Thermal paper is selected,

but a ribbon is loaded.

• Remove the ribbon when direct thermal

media is used.

• To perform thermal transfer printing, check

that thermal paper is not selected for “Media

and ink type” in the printer driver.

⇒ [Help] on the Printing Preferences

page in the Printer Driver Properties

Front cover open

The Front Cover is opened. Close the Front Cover completely.

The printer has run out of Load a new ribbon.

Ribbon error

Set a new ribbon.

the ribbon.

⇒ 4. LOADING THE RIBBON

12- 9

12. TROUBLESHOOTING

Error messages

Possible causes

Solutions

Ribbon error

Reset ribbon.

The ribbon has torn apart.

• Reload a ribbon.

⇒ 4. LOADING THE RIBBON

• If the ribbon has been heated by the Print

Head and torn apart, decrease the print

tone.

⇒ [Help] on the Printing Preferences

page in the Printer Driver Properties

Ribbon error

Reset head unit.

The rotation of the ribbon

shaft has not been

detected.

Open the Side Cover. Place the Upper Unit

in a right position.

⇒ 4. LOADING THE RIBBON

5.1 How to Load the Media

Peeling failed

Peeling has failed.

• If the loaded media is jammed in the Front

Cover section, clear it.

⇒ 10.2 Removing Jammed Media from

the Peel-off Unit

• Replace the Rubber Roller in the Peel-off

Unit if it has worn out.

⇒ 1.5.2 Precaution when using the

Peel-off Unit

• Select and use an appropriate size of the

media.

⇒ 3. MEDIA AND RIBBON

• Check the printer driver settings.

⇒ [Help] on the Printing Preferences

page in the Printer Driver Properties

•The media size is specified correctly.

•The print area is specified correctly.

⇒ 1.5.2 Precaution when using the

Peel-off Unit

Cut failed

The media has not been cut

correctly.

• Remove jammed media from the way of the

Cutter Carriage.

⇒ 10.1 Removing Jammed Media from

the Cutter Unit

• Select and use an appropriate size of the

media.

⇒ 3. MEDIA AND RIBBON

• Check the printer driver settings.

⇒ [Help] on the Printing Preferences

page in the Printer Driver Properties

• The media size is specified correctly.

⇒ 1.4.2 Precautions when using the

Cutter Unit

• The cutting edge of the Cutter is not sharp.

⇒ 1.4.2 Precautions when using the

Cutter Unit

12- 10

12. TROUBLESHOOTING

Error messages

Page Info. Error

Possible causes

Solutions

Page information command error Printing possibly failed or was

suspended before it was completed.

Open the “print” dialog box. Delete all

suspended print data. Hold down the

[Cancel] key on the Operation Panel until

the Data LED goes out.

After that, press the [Pause] key.

Ensure that “Ready” appears on the

Operation Panel. Perform printing

again.

⇒ [Help] on the Printing

Preferences page in the Printer

Driver Properties

Action Info.Error

Image Info.Error

Unable to respond

Operation information command Reboot both your computer and the

error

printer.

Image information command

error

No response can be returned to If no status is required to be obtained

your host computer.

from the printer, uncheck the “Obtain

printer information” checkbox on the

“Device Settings” tab in the printer driver.

In addition, if no error messages are

required to be displayed on your

computer, uncheck the “Get error

message” checkbox on the “Device

Settings” tab in the printer driver.

Overheated thermal The thermal head is overheated. Wait for a while. The printer restarts

head

printing automatically as soon as the

thermal head is cooled down.

■ Warning messages and solutions

Warning messages

Bad thermal head

Possible causes

Solutions

There is a broken element in the It is recommended to replace the thermal

thermal head.

head.

Paper near end

The printer nearly runs of the

media.

Get ready to replenish the media.

Checking head unit

The thermal head is being

checked.

Wait for a while.

12- 11

13. FREQUENTLY ASKED QUESTIONS (FAQ)

Q: I cancelled printing from the Operation Panel. Since then, an image has not been printed as

desired on the first page.

I started printing by mistake. So, I pressed the [Cancel] key on the Operation Panel to cancel the

ongoing print job before it was completed. After that, I retried the print job, but the image was not

printed as desired on the first page.

The previous print data was possibly printed out with new one before being cleared completely. If

you want to cancel the print data completely from the Operation Panel, the one remains in both your

host computer and the printer must be deleted.

Q: How can I use the printer with the covers left open?

Also, are there any jigs or parts available to do that?

Do not use the printer with the covers left open, as this may be hazardous.

Therefore, no such jigs or parts are available.

Q: Can I use an ink ribbon narrower than a label?

I want to print an image only at the centre of a label. So, can I use a narrow ink ribbon for the cost

saving purpose?

Thermal transfer printing requires an ink ribbon. Use an ink ribbon at least 10 mm wider than the

backing paper of the loaded label.

If the loaded ink ribbon is narrower than the backing paper of the loaded label, the following problems

will occur:

ꢀIf the edge of the ink ribbon comes into contact with the label surface, the ink may be transferred

onto the label due to friction.

ꢀUnusual stress is applied to the edge of the ink ribbon. This easily causes problems, such as

print failure due to the wrinkled ribbon.

ꢀThe label side edges come into direct contact with the Print Head. This causes the Print Head to

be worn prematurely, and significantly reduces its life.

To be more specific, when using a label stock whose backing paper is 100 mm wide, choose an ink

ribbon that is at least 110 mm wide, providing a margin of approximately 5 mm on both sides.

13- 1

13. FREQUENTLY ASKED QUESTIONS (FAQ)

Q: I use the model with the Peel-off Unit. A label is completely separated from the backing

paper and drops from the media outlet.

Am I using the Peel-off Unit in the wrong way?

Ensure that the “Peel” checkbox is checked in the “Options” dialog box in the printer driver. If printing

is performed without checking the “Peel-off” checkbox, peeling will fail.

Please refer to Help for the Printer Driver for further information.

Q: A ribbon is torn apart during printing. What should I do?

If printing is performed outside the guaranteed print area, a ribbon may be torn apart. Change a page

layout to place entire printed image within the guaranteed print area, or decrease the print tone to

prevent the ribbon from being torn apart.

Refer to section 3.5 Guaranteed Print Area for further information. In addition, refer to Help for the

Printer Driver for further information regarding the changing of the print tone.

Please note that the warranty is not applied to any problems caused by printing outside the

guaranteed print area.

Q: When the Peel-off unit is used, can I use the outlet of the Peel-off unit to tear off backing

paper?

Do not use the outlet or the Strip Plate of the Peel-off unit to tear off the backing paper or labels, as this

may deform the Strip plate, and consequently cause the peeling failure.

Use scissors to cut the media at the point at least 150 mm away from the outlet of the Peel-off Unit.

13- 2

13. FREQUENTLY ASKED QUESTIONS (FAQ)

Q: I use the model with the Peel-off Unit. When the media calibration is performed, all labels

are peeled.

Whenever storing a label type in the printer driver, the media calibration needs to be performed.

When it was performed, all labels are peeled from the backing paper fed. Am I using the Peel-off Unit

in the wrong way?

When performing a media calibration from your host computer, pull out the media through the Media

Outlet, not through the Peel-off Unit. If a calibration is performed with the media set through the

Peel-off Unit, multiple labels will be peeled at the same time, and stick on the printer

Q: Peeling failure occurs more frequently than before.

I use the model with the Peel-off Unit. Peeling was performed successfully before. However, these

days, the number of times that peeling fails has been increasing. What should I do?

The Rubber Roller in the Peel-off Unit is a consumable. It wears out from an extended period of use

and becomes slicked. As a result, labels cannot be peeled off the backing paper. As a guide, the

life of the Rubber Roller is a label running distance between 10 and 20 km.

Please contact your nearest authorised TOSHIBA TEC sales or service representative for the

replacement of the Rubber Roller. Please note that the replacement of the Rubber Roller is

chargeable.

Q: Can the Peel-off Unit retrofitted to the standard model I purchased?

The Peel-off Unit is provided as a factory option. Therefore, it cannot be retrofitted to the existing

standard model that you purchased. If you require the Peel-off Unit, please request it when ordering.

13- 3

13. FREQUENTLY ASKED QUESTIONS (FAQ)

Q: I use the model with the Peel-off Unit. After removing a peeled label, a subsequent one is

not sometimes ejected from the unit. Is anything wrong with the printer?

Besides the breakdown of the printer, the Peel-off Sensor may possibly malfunction due to ambient

light. A reflective optical sensor is used for the Peel-off Sensor in the Peel-off Unit. Therefore, the

Peel-off Sensor sometimes malfunctions when the printer is placed near a window (particularly if it

allows a lot of light in) or underneath a three-band fluorescent lamp. Try putting your hand over the

Peel-off Unit to block the light. If a label is issued successfully, the current printer location may have

affected the sensor function. Relocate lighting or use a partition that casts shade over the printer in

order to avoid direct light.

Q: I own the model with the Peel-off Unit. Can I operate the printer without using the Peel-off

Unit?

You can use the model with the Peel-off Unit without placing it in Strip mode. However, please note

that there are some limitations on the printer operation:

ꢀDraw the loaded media and backing paper together over the Media Holding Roller in the Peel-off

Unit.

ꢀDraw the leading edge of the loaded media past the Peel-off Unit until it comes out of the printer.

ꢀAfter the media is fed backward into the printer during the tear-off, the leading edge of the media

must keep held by the Media Holding Roller. If the media loses contact with the Media Holding

Roller, a media feed error will occur.

Q: Can I load perforated media in the model with the Peel-off Unit?

Do not load perforated media in the model with the Peel-off Unit.

Otherwise, the backing paper may break at the perforation due to the tension applied during peel-off

operation. Also, an unexpected failure may occur.

13- 4

13. FREQUENTLY ASKED QUESTIONS (FAQ)

Q: Are there any limitations on a print or feed speed in Strip mode?

When the model with the Peel-off Unit is used, a print speed needs to be reduced to 4 ips or less to

ensure the steady peel-off operation. (In the printer driver, a feed speed is set to the same value as a

print speed.)

A print speed needs to be further reduced to 2 or 3 ips depending on the type or size of the media.

Check the peel-off operation first, then adjust a print speed if necessary.

Q: Is there any difference in acceptable media and ribbons between the standard model and the

model with the Peel-off Unit?

There is no difference between the standard model and the model with the Peel-off Unit in the material

of the acceptable media and ribbons. However, when performing peel-off operation, the size of the

available media is different.

Standard model

Model with Peel-off Unit

Remarks

Max. backing paper

width

120 mm

Min. label length

Min. media width

Fanfold paper

Perforation

5 mm

12 mm

10 mm

15 mm

Media may be torn off

from perforation.

Allowed

0.05 mm

Not allowed

0.05 mm

0.1 mm

Min. label thickness

Max. thickness of

backing paper

Roll direction

Glassine paper

0.1 mm

Inside/outside

Inside

In addition to the above specifications, be careful of the following points when using the model with the

Peel-off Unit.

ꢀThe acceptable media length for the Peel-off Unit is the same as that of the standard model.

However, when using a long label, prevent a peeled one from sticking to the table on which the

printer is placed.

ꢀDo not use a media roll with seams. Use a label stock with seamless backing paper.

ꢀNeither fabrics nor special labels are usable. Also, using non-rectangular labels is not allowed.

13- 5

14. SPECIFICATIONS

14.1 Printer (Model with a USB Interface)

Item

Specifications

B-SX600-HS11/HH11/HC11-QM-R

600 dpi (23.6 dots/mm)

Model

Resolutions (dot density)

Printing method

Print speed

Thermal transfer / Direct thermal

Max. 150 mm/second ^∗1

Centre

Media alignment

Max. effective print width

Max. print length

Available media width

LCD

104 mm

1,000 mm

15 to 120 mm

Graphic LCD (128 dots × 64 dots)

Power (green), Ready (green), Error (red), Data (green)

Pause, Feed, Menu, ▲, ▼, W, X, Enter, Cancel

USB 2.0 High Speed

Operation Panel

LED

Key

Host interface

Windows 2000, Windows XP, Windows Server 2003, Windows

Vista

Operating system

Depth

Width

Height

455 mm

Dimension

Weight

300 mm

353.5 mm (including the rubber feet)

20.6 kg

Input

voltage

100 VAC to 240 VAC

Rating

Frequency

50/60 Hz (48 to 62 Hz)

250 W or less under normal operation:

75 dB or less

Power

consumption

Noise

5 to 40 °C (Print quality guaranteed at temperatures between

18 and 28 °C)

10 to 90% (Print quality guaranteed at humidity between 40

and 60%)

Operating temperature range

Relative humidity

Storage temperature range

Storage humidity range

Safety and EMC Standard

Environmental standard

-20 to 70 °C

5 to 90%

CE, TÜV GS, C-Tick, UL, CUL, FCC, ICE, CCC

RoHS Directive compliant

∗1 There are limitations on a print speed depending on the media or ribbon type and an image to

print.

14- 1

14. SPECIFICATIONS

14.2 Printer (Model with a LAN Interface)

Item

Specifications

Model

B-SX600-HS12/HH12/HC12-QM-R

600 dpi (23.6 dots/mm)

Thermal transfer / Direct thermal

Max. 150 mm/second ^∗1

Centre

Resolutions (dot density)

Printing method

Print speed

Media alignment

Max. effective print width

Max. print length

Available media width

LCD

104 mm

1,000 mm

15 to 120 mm

Graphic LCD (128 dots × 64 dots)

Operation Panel

LED

Key

Power (green), Ready (green), Error (red), Data (green)

Pause, Feed, Menu, ▲, ▼, W, X, Enter, Cancel

10BASE-T / 100BASE-TX (IEEE802.3)

Host interface

Print protocol

LPR, PORT9100 (unidirectional), PORT9100 (bi-directional)

LPR queue name

Control protocol

HTTP

Windows 2000, Windows XP, Windows Server 2003, Windows

Vista

Operating system

Depth

Width

Height

455 mm

Dimension

Weight

300 mm

353.5 mm (including the rubber feet)

21.0 kg

Input

voltage

100 VAC to 240 VAC

Rating

Frequency

50/60 Hz (48 to 62 Hz)

250 W or less under normal operation:

75 dB or less

Power

consumption

Noise

5 to 40 °C (Print quality guaranteed at temperatures between

18 and 28 °C)

10 to 90% (Print quality guaranteed at humidity between 40

and 60%)

Operating temperature range

Operating humidity range

Storage temperature range

Storage humidity range

Safety and EMC Standard

Environmental standard

-20 to 70 °C

5 to 90%

CE, TÜV GS, C-Tick, UL, CUL, FCC, ICE , CCC

RoHS Directive-compliant

∗1 There are limitations on a print speed depending on the media or ribbon type and an image to

print.

14- 2

14. SPECIFICATIONS

SNMP (Simple Network Management Protocol)

Item

Specifications

Version

Supported MIB

• MIB-II (RFC 1213)

• HostResource-MIB (RFC 1514)

• hrDeviceStatus

• hrPrinterStatus

• hrPrinterDetectedErrorState

Objects to describe a printer

status

E-Mail transmission capability (SMTP: Simple Mail Transfer Protocol)

Item

Specifications

• SMTP authentication (CRAM-MD5, PLAIN, LOGIN)

• POP Before SMTP (APOP supported)

SMTP Authentication feature

No. of e-mail addresses that

can be entered in the printer

E-mail transmission interval

Choice of options: 1 to 10,000 minutes

3 options (Notice, Error, Emergency)

Errors that arise in the printer are classified into 3 groups.

E-mail priority

14- 3

14. SPECIFICATIONS

14.3 Cutter Unit

Item

Specifications

0.08 mm to 0.26 mm

Acceptable media thickness

Acceptable label pitch

Cut mode

10 mm to 1,000 mm

Continuous cut

Cut after printing

Batch cut

Restrictions

•Cutting self-adhesive labels is not allowed.

•Cutting within 1 mm around perforation is not

allowed.

•Cutting fabrics or films is not allowed.

∗ The Cutter Unit is a factory option.

14.4 Peel-off Unit

Item

Effective print speed

Peeling method

Specifications

101.6 mm/second or less (same as a feed speed)

Tensioning

Peeling detection system

Restrictions

A reflective photo sensor is used to detect a label.

Peel-off operation is not allowed when:

•Perforated labels are used

•Fanfold labels are used.

•Fabrics or films are used

•Outside wound labels are used

•Labels other than rectangular die-cut labels are

used.

∗ The Peel-off Unit is a factory option.

14- 4

15. POWER CORD

When purchasing the power cord:

Since the power cord set is not enclosed in this unit, please purchase an approved one that meets the

following standard from your authorized TOSHIBA TEC representative.

(As of September 2004)

Certification

mark

Certification

mark

Certification

mark

Country

Agency

Country

Agency

Country

Agency

Australia

SAA

Germany

VDE

Sweden

SEMKKO

Austria

Belgium

Canada

Denmark

Finland

France

OVE

CEBEC

CSA

Ireland

Italy

NSAI

IMQ

Switzerland

SEV

ASTA

BSI

Japan

METI

KEMA

NEMKO

AEE

DEMKO

FEI

Netherlands

Norway

Spain

U.S.A.

Europe

HAR

UTE

Power Cord Instruction

1. For use with 100 – 125 Vac mains power supply, please select a power cord rated Min. 125V, 10A.

2. For use with 200 – 240 Vac mains power supply, please select a power cord rated Min. 250V.

3. Please select a power cord with the length of 4.5m or less.

Country/Region

North America

Europe

United Kingdom

Australia

Power Cord

Rated (Min.)

Type

125V, 10A

SVT

250V

H05VV-F

250V

H05VV-F

250V

AS3191 approved,

Light or Ordinary Duty type

3 x 0.75 mm²

Conductor size

(Min.)

No. 3/18AWG

3 x 0.75 mm²

Plug Configuration

(locally approved

type)

Rated (Min.)

125V, 10A

250V, 10A

250V, *1

*1: At least, 125% of the rated current of the product.

15- 1

The following information is for EU-member states only:

Disposal of products

(based on EU-Directive 2002/96/EC,

Directive on Waste electrical and electronic equipment – WEEE)

The use of the symbol indicates that this product may not be disposed as

unsorted municipal waste and has to be collected separately. Integrated

batteries and accumulators can be disposed of with the product. They will be

separated at the recycling centers.

The black bar indicates that the product was placed on the market after August

13, 2005.

By ensuring this product is disposed of correctly, you will help prevent potential

negative consequences for the environmental and human health, which could

otherwise be caused by inappropriate waste handling of this product.

For more detailed information about the take-back and recycling of this

product, please contact your supplier where you purchased this product.

EO1-33085

Skil 7305 User Manual
Sharp Ar 337 User Manual
Sanyo Ks3632 User Manual
Ricoh Aficio Sgc 1506 User Manual
Panasonic Cu E9jkk User Manual
MAKITA GA7910 User Manual
CRAFTSMAN 580.768310 User Manual
CRAFTSMAN 316.711700 User Manual
ACER EXTENSA 4120 User Manual
ACER ASPIRE V7 581 User Manual