TM
AddressRight Printer
DA500/DA550
Operator Guide
US English Version
Notice
The use of this information by the recipient or others for purposes other
than the repair, adjustment or operation of Pitney Bowes equipment
may constitute an infringement of patent and/or other intellectual
property rights of Pitney Bowes or others. Pitney Bowes assumes no
responsibility for any such use of the information.
Except as provided in writing, duly signed by an officer of Pitney Bowes,
no license, either express or implied, under any Pitney Bowes or any third
party’s patent, copyright, or other intellectual property rights is granted
by providing this information.
SV61026 Rev. B
Second Edition, July, 2004.
©2004 Pitney Bowes Inc. All rights reserved.
This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or me-
chanically, without the express written permission of Pitney Bowes.
We have made every reasonable effort to assure the accuracy and usefulness of
this manual, however we can not assume responsibility for errors or omissions or
liability for the misuse or misapplication of our products.
Envelope Designer and SmartMailer are registered trademarks of Pitney Bowes,
Inc. Microsoft and Windows are trademarks or registered trademarks of Microsoft
Corporation.
NOTE: DA500/DA550
The similarity of the DA500 and DA550 printers allows their features and operation
to be documented together. The principle difference in these printers is that the
DA550 is a color printer that uses both a black and color ink cartridge. The DA500
only uses a black ink cartridge.
The photos and illustrations in this document are of the DA550 printer, but repre-
sentative of each printer.
Table of Contents
Chapter 1, DA500/DA550 Overview
Welcome to the DA500/DA550 ................................... 1-2
Using This Guide......................................................... 1-2
System Requirements................................................. 1-3
Getting Help ................................................................ 1-3
Online Help.............................................................. 1-4
Phone Support ........................................................ 1-4
Before You Call........................................................ 1-4
The World Wide Web............................................... 1-4
Printer Options ............................................................ 1-5
Ordering Supplies ....................................................... 1-5
Chapter 2, Setting Up the DA500/DA550 Printer
Unpacking the Printer ................................................. 2-2
Package Contents................................................... 2-3
Setting Up the DA500/DA550 ..................................... 2-4
Choosing a Location for Your Printer ......................... 2-5
Important Safety Notes............................................... 2-5
Assembling the DA500/DA550 ................................... 2-6
1. Attach the Wireframe to the Printer .................... 2-7
2. Install the Sliding Fence ...................................... 2-8
3. Position the Output Stacker Tray ........................ 2-9
4. Connect the Parallel Cable or Serial Cable......... 2-10
5. Connect the Power Cord .................................... 2-12
6. Turn Power On .................................................... 2-12
7. Install the Ink Jet Cartridges (Color & Black) ...... 2-13
8.Removing the Ink Jet Cartridges ......................... 2-15
Chapter 3, DA500/DA550 Basics
Printer Features........................................................... 3-2
Speed ...................................................................... 3-2
Print Qualities .......................................................... 3-2
Internal Fonts .......................................................... 3-2
Font Size ................................................................. 3-3
Material Thickness .................................................. 3-3
Media Size............................................................... 3-3
Approved Media Types ........................................... 3-3
i
Pitney Bowes DA500/DA550 Operator Guide
Table of Contents
Setting Up a Job ..................................................... 3-4
1. Set the Separator Gap .................................. 3-7
2. Center the Wireframe under the Material....... 3-9
3. Set the Feed Angle ........................................ 3-11
4. Position the Sliding Fence ............................. 3-12
5. Load Material ................................................. 3-13
6. Adjust the Position of the Feed Ramp........... 3-14
7. Adjust the Media Thickness Lever................. 3-15
8. Adjust the Exit Rollers.................................... 3-16
9. Print a Test Piece ........................................... 3-18
Chapter 4, Using the DA500/DA550 With Your
Computer
Printer Driver Software ............................................ 4-2
Selecting Printer Properties .................................... 4-3
Using the Printer Properties Window ..................... 4-4
Selecting the DA500/DA550 Printer from a
Windows Application......................................... 4-14
Envelope Designer™ Plus ...................................... 4-15
Chapter 5, Printer Maintenance
Preventive Maintenance........................................... 5-2
Cleaning ................................................................... 5-2
Print Quality Problems ............................................. 5-2
Exit Rollers ............................................................... 5-3
Sensor...................................................................... 5-3
Floor Assembly and Top Cover .............................. 5-3
CMYK Printing Alignment (DA550 Only) ................. 5-4
Chapter 6, Troubleshooting
Problems and Solutions.......................................... 6-2
Feed Problems .................................................. 6-2
Print Quality Problems ....................................... 6-3
Interface Problems ............................................. 6-4
Connector Diagram............................................ 6-5
Motor Problems ................................................. 6-6
Barcode Problems ............................................. 6-6
Other Problems ................................................. 6-7
ii
Pitney Bowes DA500/DA550 Operator Guide
Table of Contents
Appendix A, Control Panel Menus
Using the Control Panel .......................................... A-2
Using the Menus ...................................................... A-3
Using the Main Menu ............................................... A-5
Main Menu Diagram................................................. A-6
1. Address Layout .............................................. A-7
2. Print Quality ................................................... A-10
3. Font Selection ................................................ A-12
4. Barcode.......................................................... A-14
5. Address Recovery.......................................... A-15
6. Clear Counter ................................................. A-17
7. Job Settings ................................................... A-17
Using the Setup Menu ............................................. A-19
Setup Menu Diagram ............................................... A-20
1. Heavy Media Mode ........................................ A-21
2. Test Print Head .............................................. A-21
3. Purge Print Head............................................ A-22
4. Lines Per Address .......................................... A-23
5. Communications ............................................ A-23
6. Hex Dump Mode............................................ A-26
7. Language ....................................................... A-28
8. Envelope Feed Delay ..................................... A-30
9. Auto Envelope Eject....................................... A-30
10. ROM Revision Number ................................ A-31
Appendix B, Specifications
DA500/DA550 Specifications .................................. B-1
Index
Index to the Contents of this Manual ...................... i-1
iii
Pitney Bowes DA500/DA550 Operator Guide
Table of Contents
iv
Pitney Bowes DA500/DA550 Operator Guide
Chapter 1
The DA500/
DA550 Printer
Overview
The Pitney Bowes DA500/
DA550 is a versatile, easy-
to-use desktop printer
designed for addressing
applications.
This chapter explains
what's in this guide, and
tells you how to order sup-
plies and where to get more
information about using
your DA500/DA550.
In this chapter:
Welcome to the DA500/DA550
Ink Jet Printer......................... 1-2
Using This Guide.................... 1-2
System Requirements ........... 1-3
Getting Help ........................... 1-3
Printer Options....................... 1-4
Ordering Supplies .................. 1-5
1 • DA500/DA550 Printer - Overview
Welcome to
the DA500/
DA550 Ink Jet
Printer
The Pitney Bowes DA500/DA550 ink jet printer is a desk-
top printer used to print addresses, graphics and other
information, in color (DA550), on a wide range of material
of various sizes, construction and composition. With the
DA500/DA550 you can define the font, placement, print
quality and bar code characteristics for your addresses.
This Operator Guide shows you how to:
•
•
•
•
•
Set up the DA500/DA550 printer
Connect it to your computer
Define your envelope layout
Print a test mail piece
Send a mail job to the printer from your computer
application.
Using This
Guide
Refer to this guide for information about printer setup,
operation and troubleshooting. It is divided into the fol-
lowing chapters:
Chapter 1, Introduction
Contains an overview of the DA500/DA550 Operator
Guide, information about ordering supplies and a list of
help resources.
Chapter 2, Setting Up the the printer.
Contains instructions for assembling your printer.
Chapter 3, Printer Basics
Explains how to set up your printer to run a job.
Chapter 4, Using the Printer With Your Computer
Contains instructions for installing the printer driver,
selecting the printer from your software program and
sending a mail job from your computer.
Chapter 5, Printer Maintenance
Describes how to keep the printer clean and functioning
properly.
1-2
Pitney Bowes DA500/DA550 Operator Guide
DA500/DA550 Printer - Overview • 1
Chapter 6, Troubleshooting
Contains a list of possible problems and their solutions.
Using This
Guide
(continued)
Appendix A, Control Panel Menus
Explains the Main Menu and Setup Menu options avail-
able on the DA500/DA550 control panel.
Appendix B, Specifications
Provides hardware and material specifications. Your
printer will run at its best when your material conforms to
our specifications.
System
Requirements
In order to operate the DA500/DA550 with your computer,
your system must meet the following requirements:
CPU
Pentium II 233 MHZ or greater
64 MB or more preferred
Operating System Windows 98/2000/NT/ME/XP
Parallel Cable
Or Serial Cable
A parallel cable is supplied with your
printer. If you choose to use another
cable, make sure it isn't any longer
than 10 feet.
To use the serial port, a serial cable
of no more than 15 feet in length is
required.
As you use your printer, there may be times when you
need help to solve a specific application problem, or you
may want additional information about printer operation.
Pitney Bowes provides several information resources.
Getting Help
Pitney Bowes DA500/DA550 Operator Guide
1-3
1 • DA500/DA550 Printer - Overview
Online Help
Getting Help
(continued)
The DA500/DA550 Print Driver has a built-in help system.
To get to the driver, click on Properties from Windows
print dialog box. Right-click on items in question for the
"What's This" Help button.
If you're using Pitney Bowes programs such as Envelope
Designer™ or SmartMailer™, press the F1 key while
you're using the program to display information about the
open screen. Select the Help menu to display a list of
topics or search for a term. Refer to the documentation
supplied with these programs for more information.
Phone Support
If you need technical support, call the Pitney Bowes
Customer Care Center at:
1-800-522-0020
Before You Call...
Please see Chapter 6, Troubleshooting, for a description
of common problems and their solutions. If you need to
call, please have the following information at hand:
•
•
•
Product name: DA500/DA550.
Serial number: See back of unit.
Nature of problem: What happens and when does
it happen?
•
The steps you've already taken to solve the prob-
lem and the results.
The World Wide Web
We encourage you to visit our web site at:
http://www.pb.com/support
1-4
Pitney Bowes DA500/DA550 Operator Guide
DA500/DA550 Printer - Overview • 1
You'll find the latest information about our products and
services as well as answers to frequently asked technical
questions.
Printer
Options
Pitney Bowes offers several very useful options for your
DA500/DA550:
•
Envelope Designer™ Plus lets you create a profes-
sional looking envelope in a matter of seconds.
You don't have to bother with the print driver or
make manual settings.
•
•
The W853 Ink Dryer helps to eliminate smudging
on difficult materials like glossy stock.
The W760 Power Stacker holds up to 300 #10
envelopes. It helps maintain a neat stack in ZIP
Code order when you run long jobs.
•
SmartMailer software refines and presorts mailing
list entries to enable faster mail delivery at the
lowest possible rates.
Ordering
Supplies
You can order supplies for your DA500/DA550 printer
directly through the Pitney Bowes Supply Line. To place
an order, call:
1-800-243-7824
or, visit the website at:
www.pb.com/supplies
Pitney Bowes DA500/DA550 Operator Guide
1-5
1 • DA500/DA550 Printer - Overview
The following supplies are available for your DA500/
DA550 printer:
Ordering
Supplies
(continued)
•
•
•
Single Black Ink Cartridge
(order number 711-1)
Single Color Ink Cartridge (DA550 only)
(order number 660-5)
4 Pack of Black Ink Cartridges
(order number 660-9)
1-6
Pitney Bowes DA500/DA550 Operator Guide
Chapter
2
Setting Up the
DA500/DA550
Printer
This chapter explains how
to unpack, assemble and
connect your new printer.
In this chapter:
Unpacking the Printer ............ 2-2
Package Contents ................. 2-3
Setting Up the
DA500/DA550 ......................... 2-4
Choosing a Location .............. 2-5
Important Safety Notes ......... 2-5
Assembling the
DA500/DA550 ......................... 2-6
Attaching the Wire Frame ...... 2-7
Installing the Fence ................ 2-8
Positioning the
Output Stacker ....................... 2-9
Connecting the Parallel or
Serial Cable........................... 2-10
Connecting the Power Cord 2-12
Installing the Ink Jet
Cartridge............................... 2-13
Removing the Ink Jet
Cartridge............................... 2-15
2 • Setting Up the DA500/DA550 Printer
As you remove the DA500/DA550 contents from the box,
check the parts against the list on the opposite page.
Unpacking
the Printer
7
1
2
3
4
5
6
(Shipped Assembled)
2-2
Pitney Bowes DA500/DA550 Operator Guide
Setting Up the DA500/DA550 Printer • 2
Unpacking
the Printer
Package Contents
1. DA500 or DA550 Printer
2. Output Stacker
3. Wire Frame with Feed Ramp, Washer and
Retaining Knob (Input Material Stacker as-
sembled)
4. Long Sliding Fence
5. Power Cord
6. Short Sliding Fence
7. Parallel Cable
Not Shown:
•
Printer Driver Software (Envelope DesignerTM
Plus)
•
Ink Jet Cartridges (Color - DA550 only, and
Black - both models)
•
•
•
•
•
•
Quick Setup Instructions
Printer Operating Guide
Operator Training Guide
POSTNET Certificate
Installation Quality Report
Operator Safety Tip Card
Pitney Bowes DA500/DA550 Operator Guide
2-3
2 • Setting Up the DA500/DA550 Printer
The assembled printer should look like the picture below.
The parts you have to put together are identified.
Setting Up the
DA500/DA550
Feed Ramp
and Lock Knob
Wireframe
Input Stacker
Sliding
Fence
Output Stacker
Refer to this picture as you set up your printer. Follow the
steps on pages 2-7 through 2-15. The following product
orientation will be useful in performing these steps:
Front is the area of the printer housing the LCD.
Rear is the area of the printer with the cable
interface panel.
Left side is the input area of the printer.
Right side is the output area of the printer.
2-4
Pitney Bowes DA500/DA550 Operator Guide
Setting Up the DA500/DA550 Printer • 2
Follow these guidelines and safety precautions when
selecting a location for your printer.
Choosing a
Location for
Your Printer
•
Place the printer on a table or other stable, level
surface within the cable's length (Parallel 10 feet
max. - Serial 15 feet max.) of your computer.
•
Allow for adequate space. The DA500/DA550 is
14.7 inches high, 16.2 inches wide and 21.7 inches
deep, without the wire frame input stacker.
•
•
Allow for adequate ventilation around the base and
rear of the printer.
Protect the printer from heat, dust and moisture.
Avoid placing the printer in direct sunlight.
Important
Safety Notes
•
To protect against electric shock, plug the machine
into a properly grounded wall outlet. DO NOT use
an adapter plug. Use of an adapter could compro-
mise the ground and cause a possible shock
hazard or damage to the equipment in the event of
a short circuit.
•
•
DO NOT remove the ground pin from the line cord.
Avoid using outlets controlled by wall switches.
Someone could accidently shut your printer off.
•
The power cord wall plug is the primary means of
disconnecting the machine from the AC power.
The wall outlet should be near the machine and
easily accessible.
•
•
DO NOT route the power cord over sharp edges or
trap it between pieces of furniture.
Insure that there is no strain on the power cord
where it passes between the equipment, walls or
furniture.
•
Be certain the area in front of the wall receptacle
into which the machine is plugged is free from
obstruction.
Pitney Bowes DA500/DA550 Operator Guide
2-5
2 • Setting Up the DA500/DA550 Printer
•
Do not remove covers. The machine covers serve
Important
Safety Notes
to enclose hazardous parts. If the machine has
been dropped or has otherwise had the covers
stressed in any way, report it to your Pitney Bowes
Customer Service Representative.• Keep fingers,
loose clothing, jewelry and long hair away from the
moving parts.
•
•
To reduce the risk of fire and/or electrical shock,
do not attempt to disassemble this machine. If
service is required, contact your Pitney Bowes
Customer Service Representative.
Use only Pitney Bowes approved supplied ink
cartridges and cleaners. Read all instructions
before attempting to operate the equipment.
In addition, follow any specific occupational safety and
health standards for your workplace or area.
Once you've placed the printer in a suitable location,
assemble the printer components in the following order:
Assembling
the DA500/
DA550
NOTE: Do not plug the printer into the power source
until you've completed steps 1-4.
1. Install the wireframe input stacker (page 2-7).
2. Install the sliding fence (page 2-8).
3. Position the output stacker (page 2-9).
4. Connect the parallel or serial cable (page 2-10).*
5. Attach the power cord and turn the printer ON
(page 2-12).
6. Install the ink jet cartridges (page 2-13).
Instructions for installing each of these components
start onthe next page.
* Requires use of a small flat-head screwdriver.
2-6
Pitney Bowes DA500/DA550 Operator Guide
Setting Up the DA500/DA550 Printer • 2
1. Attach the Wire Frame to the Printer.
Assembling
the DA500/
DA550
1. Hook the bottom edge of the wire frame under the
tabs in the frame slide.
(continued)
2. Rotate the wire frame and insert the curved metal
bar on the bottom of the frame into the height
adjustment slot. See photos below.
Tabs
Lock
Lever
Height
Adjustment
Slot
Lock
Knob
Curved
metal Bar
Wire Frame
Bottom
Edge
3. Adjust the height of the wireframe so it's posi-
tioned at about a 45 degree angle. Turn the lock
knob on the side of the slide clockwise to hold the
wireframe in position.
You can adjust both the height and side-to-side
position of the wireframe to accommodate the size
and type of the material you're running. We talk
about this in the next chapter.
Pitney Bowes DA500/DA550 Operator Guide
2-7
2 • Setting Up the DA500/DA550 Printer
2. Install the Sliding Fence
Assembling
the DA500/
DA550
The DA500/DA550 has two fences—a long one and a
short one. Use the short fence when printing material
smaller than a #10 envelope. Use the long fence for larger
material.
(continued)
Slide the square edge of the sliding fence into the slots on
the frame slide as shown below. The fence fits snugly in
the slots to ensure accurate positioning during operation.
The next chapter explains how to set the fence to the
width of the material you're running.
Sliding Fence
in Position
2-8
Pitney Bowes DA500/DA550 Operator Guide
Setting Up the DA500/DA550 Printer • 2
3. Position the Output Stacker Tray
Assembling
the DA500/
DA550
Printed material is deposited in the output stacker tray.
The tray can stack up to 150 #10 envelopes. Slide it under
the output area of the printer as shown below, then center
it on the output area. Right to left placement of the tray
varies with the size of the media being printed.
(continued)
Output Stacker
Tray
Pitney Bowes DA500/DA550 Operator Guide
2-9
2 • Setting Up the DA500/DA550 Printer
4. Connecting the Parallel Cable or Serial Cable
Connecting
the DA500/
DA550 to Your
Computer
Use the parallel cable supplied to connect the DA500/
DA550 to your computer, or use an approved serial cable.
Each end of the parallel cable has a connector. One end is
labelled “Printer” and the other is labelled “Computer.”
1. To connect the Parallel Cable to the printer, align
the end of the cable connector labelled “Printer”
with the parallel port on the interface panel at the
rear of the printer. (See the figure below.) Push the
cable connector into the port.
Serial Port
Parallel Port
Power Switch
Fuse
Power Receptacle
2. Secure the connector by snapping the two wire
clips over the corresponding tabs on the connec-
tor, as shown in the figure below.
2-10
Pitney Bowes DA500/DA550 Operator Guide
Setting Up the DA500/DA550 Printer • 2
3. Align the end of the cable connector labelled
“Computer” with the printer port on your com-
puter, then push the cable connector into the port.
Secure the connection by tightening the screws on
either side of the connector.
4. To connect a Serial Cable to the printer, align the
25 pin male connector end of the cable with the
serial port on the left side of the printer's interface.
Attach the cable to the printer and the computer's
hex jack screws using the thumb screws in the
connectors.
5. Initialize the DA500/DA550's communication port
by sending data to either the parallel or serial port.
When the serial interface is used, the DA500/
DA550 Communications menu settings must be
configured to match the computer settings. Con-
figure the computer to use either the XON/XOFF or
DTR handshaking settings to communicate with
the DA500/DA550 Use the following sub menus to
change the DA500/DA550 serial communications:
A. Baud Rate, B. Parity, C. Word Length and D.
Line Termination.
Pitney Bowes DA500/DA550 Operator Guide
2-11
2 • Setting Up the DA500/DA550 Printer
5. Connect the Power Cord
Connecting to
Power
1. Connect the female end of the power cord to the
power receptacle in the interface panel. Refer to
the figure on page 2-10.
2. Plug the male end of the power cord into a
grounded outlet. Please review the safety informa-
tion on pages
2-9 and 2-10.
Turning On
the DA500/
DA550
6. Turn Power ON.
Once you've connected the cable, press the printer’s
power switch to the “|” (ON) position. The switch is lo-
cated next to the power cord receptacle.
When you turn the printer on:
•
The LCD menu shows the "STARTUP" and "INI-
TIALIZING" screens.
•
After the print head carriage moves to the right and
parks in the maintenance station, the LCD shows
the "ON LINE" screen.
2-12
Pitney Bowes DA500/DA550 Operator Guide
Setting Up the DA500/DA550 Printer • 2
7. Install the Ink Jet Cartridges (Color & Black).
Installing and
Removing the
Ink Jet
The printer uses Ink Jet Cartridges for printing. You must
install a black only cartridge (DA500), or a black and a
color cartridge (DA550), before you can print. To begin:
Cartridges
1. With the printer on, press the On Line key until the
display reads OFF LINE.
2. Open the Transport Door of the printer.
3. Press the Cartridge+ key on the control panel to
move the carriage to the middle of the printer.
4. Remove the color (DA550 only) or black cartridge
(both models) from its shipping container by
peeling the top cover off. Be careful not to touch
the copper ribbon.
WARNING! The ink in the cartridge may be
harmful if swallowed. Keep new and used
cartridges out of reach of children. Discard
empty cartridges immediately.
5. Gently remove the tape covering the ink nozzles on
the print cartridge. Be careful not to touch the
copper nozzles.
6. Gently insert the cartridge (color to the right, black
to the left) into the carriage at approximately a 20
degree angle with copper strip to the bottom and
in first.
Pitney Bowes DA500/DA550 Operator Guide
2-13
2 • Setting Up the DA500/DA550 Printer
7. Press down on the cartridge until it is seated.
Installing and
Removing the
Ink Jet
Cartridges
(continued)
8. Push the cartridge forward (away from you) until it
snaps in place.
Note: The print
cartridge photos
in this section
are of the DA550
printer. The
DA500 has only
one cartridge.
9. Close the Transport Door.
10. The prompt asks about resetting the ink level.
Select "YES" if you have installed a new cartridge.
Otherwise, select "NO".
11. Press Enter. The display returns to the "OFF LINE"
screen.
IMPORTANT: When installing cartridges on the DA550,
please immediately perform the CMYK Printing Align-
ment procedure found on page 5-4.
2-14
Pitney Bowes DA500/DA550 Operator Guide
Setting Up the DA500/DA550 Printer • 2
8. Removing the Ink Jet Cartridges
To remove or replace the ink jet cartridges, follow these
steps:
Installing and
Removing the
Ink Jet
Cartridges
(continued)
1. With the printer on, press the On Line key until the
display reads OFF LINE.
2. Open the Transport Door of the printer.
3. Press the Cartridge key on the control panel.
This moves the carriage to the middle of the
printer.
4. To remove the ink jet cartridge (color or black),
place your thumb on the grooved surface and
press down until it pops loose.
5. Lift the print cartridge out of the cradle.
Pitney Bowes DA500/DA550 Operator Guide
2-15
2 • Setting Up the DA500/DA550 Printer
This page is intentionally blank
2-16
Pitney Bowes DA500/DA550 Operator Guide
Chapter
3
DA500/DA550
Basics
In this chapter you'll learn
about key features of the
DA500/DA550 printer and
how to adjust it to meet the
requirements of your print
jobs.
In this chapter:
Printer Features ..................... 3-2
Set Up the Job ....................... 3-4
Set the Separator Gap ........... 3-7
Center the Wireform .............. 3-9
Set the Feed Angle............... 3-11
Position the Feed Fence...... 3-12
Load Materials ..................... 3-13
Adjust Feed Ramp ............... 3-14
Adjust Media Thickness
Lever ..................................... 3-15
Adjust Upper Exit Rollers .... 3-16
Print a Test Piece ................. 3-18
3 • DA500/DA550 Basics
The DA500/DA550 has the following features:
Speed (pieces per hour): up to 10,000 # 10 envelopes,
Printer
Features
3 lines, 10 pt, Black
Print Qualities
Internal Fonts:
Draft, Letter, Executive
13 (14 including Code 3 of 9
Barcode)
Optional Font Card
Font Point Size:
4 to 30
Material Thickness:
0.003" to .118"
Speed
Printer speed refers to the number of pieces of mail that
can be processed in an hour. The DA500/DA550 can
process up to 10,000 number 10 envelopes per hour,
depending on the address content and configuration.
Printer speed depends on the number of characters per
line, the number of lines, character size, font, interface,
barcode, material size and graphics.
Print Qualities
The printer has three selectable print qualities: Draft
(fastest speed), Letter (medium speed) and Executive
(slowest speed).
Internal Fonts
A font is a set of characters (letters, numbers and sym-
bols) that use the same typeface. The DA500/DA550 has
thirteen (plus Code 39 barcode) different typefaces:
Courier, Sans Serif, Roman, OCR A, Quincy, Springer,
Hancock, Alpine, Baxter, Marina, Stencil, Windmill, and
Silicon. You can select these fonts from the printer control
panel menus.
If you set up a print job from your computer, you can use
any font that is available from your software application.
3-2
Pitney Bowes DA500/DA550 Operator Guide
DA500/DA550 Basics • 3
Font Size
Printer
Font size refers to the size of each typeface. The DA500/
DA550 uses from 4 to 30 point size for internal or down-
loaded fonts.
Features
(continued)
Material Thickness
Thickness refers to the size of the material that is pro-
cessed through the printer. The DA500/DA550 can handle
material from .003" up to .118" thick.
Media Size
The DA500/DA550 can print on the following range of
material sizes.
Width
Height
Thickness
Maximum
Minimum
12.5"
(317.5 mm)
15"
(381 mm)
.118"
(3.0 mm)
3 "
(76 mm)
5"
.003"
(.0762 mm)
(127 mm)
For envelope addressing purposes, the DA500/DA550 is
compatible with any word processor or database applica-
tion that can print a mailing label.
Approved Media Types
The printer can be used with the following types of mate-
rial:
• Envelopes
• Booklets-Tabbed
• Catalog envelopes
• Postcards
• Self Mailers
• Paper
All envelopes must be without windows, empty and
unsealed. Any folded material needs to be tabbed.
Refer to Appendix B, Specifications, for detailed specifica-
tions for the DA500/DA550, including specific require-
ments for using each type of material.
Pitney Bowes DA500/DA550 Operator Guide
3-3
3 • DA500/DA550 Basics
Other printer features include:
Printer
Features
(continued)
•
Ink Jet technology with shuttling head.
•
Interface to a standard IBM® compatible com-
puter.
•
•
•
•
•
Prints a USPS POSTNET certified bar code.
LCD menu display available in seven languages.
Memory capable of storing up to eight jobs.
Printing virtually anywhere on an envelope.
Graphic printing capability.
Setting up a print job means adjusting the printer to
accommodate the width, height, thickness and weight of
your material.
Setting Up A
Job
There are two things that determine how reliably your
printer feeds: the setup adjustments and the quality of
your material. A good setup minimizes misfeeds and jams.
And your printer will perform at its best when you run
material that falls within our published specifications.
Please see Appendix B for complete material specifica-
tions.
The figure on the next page calls out key machine compo-
nents, each of which is briefly described in the text that
follows. Refer to the figure on the next page for compo-
nent location.
1. H-Block Separators
Adjust to the thickness of your material. The gap between
the H-Block separator fingers and the feed rollers should
be just enough to allow a single piece to feed through the
printer.
3-4
Pitney Bowes DA500/DA550 Operator Guide
DA500/DA550 Basics • 3
2. Input Area
Setting Up A
Job
(continued)
Where you stack material for printing. You'll make most
setup adjustments in this general area.
3. Interface Panel (Not Shown)
Located on the lower part of the rear cover, the panel has
the ON/OFF switch, parallel cable connector and power
cord receptacle.
4. Wire Frame
Supports the material stack. Adjust the feed angle to
accommodate the weight of the material you're running.
Adjust its side-to-side position so it's centered under the
stack.
5. Feed Ramp and Lock Knob
The feed ramp adds a gentle slope to the stack to help
feeding. Lower the feed ramp until the top of the bottom
piece in the stack reaches the middle of the feed ram.
Secure the feed ramp with the lock knob.
6. Wireframe Slide
Slides the wireframe side to side. Lock in position with the
lock lever (Item 7).
7. Wireframe Slide Lock Lever (Not Shown)
Locks the wireframe slide in position.
8. Feed Fence
Helps confine the stack. Adjust to the width of your
material plus 1/16" clearance.
Pitney Bowes DA500/DA550 Operator Guide
3-5
3 • DA500/DA550 Basics
9. Control Panel
Setting Up A
Job
(continued)
Use the control panel buttons to access printer menus,
define print options, run the print job, position the print
carriage and turn the printer on and off line. See Appen-
dix A, Printer Menus, for detailed instructions. If you have
the DA500/DA550 print driver loaded on your computer,
you can easily perform these functions from within your
application.
3
4
2
1
13
12
11
10
5
6
7
9
8
10. OutputStacker Tray
Printed material is deposited in the stacker (catch) tray.
The tray holds about 5" of material.
11. Output Area
Where printed material is ejected from the printer.
12. Exit Rollers (Not Shown)
Guides the printed material as it exits the printer. Adjust so
that each roller overlaps the edge of the material by 1/4".
13. Transport Door
Open to gain access to the print cartridge and exit rollers.
3-6
Pitney Bowes DA500/DA550 Operator Guide
DA500/DA550 Basics • 3
The following procedure describes the steps for setting up
a job.
Setting Up A
Job
(continued)
1. Set the Separator Gap
Switching from one material type to another requires
setting the gap between the separators and the feed roller
before printing begins. To find the correct spacing, refer to
the figure on the next page and follow the instructions
below:
1. Loosen the lock knobs to unlock all three
H-Blocks.
2. Lift all three H-Blocks to their highest position and
lock in place.
3. Place a sample piece of material into the input
area. Align the sample with the left wall of the
input area, then place it between the separator
fingers (the lower section of the H-Blocks) and the
feed roller.
4. Lower only the H-Blocks that come in direct
contact with the sample material. Make sure the
material is between the separator fingers and the
feed rollers, and that the separator fingers do not
directly contact the feed rollers.
5. Lock each separator in place.
NOTE: If the separator gap is not set properly, the
printer will misfeed or jam. If the gap is to big, the
printer will feed doubles (two or more pieces at the
same time). If the gap is too small, material will
jam at the feed roller entrance. If you're running
post cards and have feeding problems, set a
smaller gap between the H-Block separators and
feed rollers, or use thinner media.
Pitney Bowes DA500/DA550 Operator Guide
3-7
3 • DA500/DA550 Basics
Setting the Separator Gap
Setting Up A
Job
(continued)
H-Block Lock Knob
Support Plate
Place a
sample piece
against the
input wall and
between the
separator
fingers and the
feed roller
3-8
Pitney Bowes DA500/DA550 Operator Guide
DA500/DA550 Basics • 3
Setting Up A
Job
(continued)
Setup Example Using # 10 Envelopes:
When you set the feed gap for a number 10 envelope, the
width of the envelope will fall completely under the inside
and middle H-Blocks, but only half way under the outer H-
Block.
1. In this case, remove the sliding fence, then follow
this procedure: (refer to the figure on the next
page)
1. Slide the #10 envelope over until it is under both
fingers of the outermost H-Block.
2. Lower the outer H-Block so it contacts the mate-
rial, then lock the H-Block in place.
3. With all H-Blocks locked in position, slide the
envelope back to its original position.
2. Center the Wireform under the Material by doing the
following:
1. Place a sample piece of material in the feed area,
up against the support plate.
2. Push down on the wireframe lock lever to free the
wireframe slide.
3. Center the wireframe under your sample piece of
material.
4. Pull up on the lock lever to secure the wireframe in
position.
Pitney Bowes DA500/DA550 Operator Guide
3-9
3 • DA500/DA550 Basics
Setting Up A
Job
(continued)
Lock Lever
3-10
Pitney Bowes DA500/DA550 Operator Guide
DA500/DA550 Basics • 3
3. Set the Feed Angle
The feed angle of the wireframe input stacker depends on
the type of material you're running:
Setting Up A
Job
(continued)
•
•
Heavy material:
Standard material: adjust to the center
adjust to a low angle.
(45 degree Angle).
•
Light material:
adjust to a high angle.
To make the adjustment:
1. Loosen the lock knob on the wireframe slide.
2. Move the wireframe up or down as required.
3. Tighten the lock knob to secure the wireframe.
Wire Frame
Lock Knob
Pitney Bowes DA500/DA550 Operator Guide
3-11
3 • DA500/DA550 Basics
4. Position the Sliding Fence
Setting Up A
Job
(continued)
Your printer comes with two sliding fences—a long one
and a short one. Use the long fence for number 10 enve-
lopes and larger materials. Use the short fence for materi-
als smaller than a number 10 envelope.
To position the fence:
1. Place a sample piece or trial stack of material in
the input area.
2. Slide the fence until it almost touches the stack of
material.
3. Check that there's about 1/16" clearance (the
thickness of adime) between the fence and the
stack.
NOTE: Proper clearance is important. If you push the
fence tight up against the stack, it could retard feeding
and cause jams. If the clearance is too great, pieces
could skew as they feed into the printer.
Sliding Fence
3-12
Pitney Bowes DA500/DA550 Operator Guide
DA500/DA550 Basics • 3
5. Load Material
Setting Up A
Job
(continued)
Once your printer is set up, you can load material and
make a test print. Avoid misfeeds by following these
precautions:
1. Make sure the input area is free of dust and other
matter.
2. Take a manageable amount of material and while
holding it as shown, fan all sides of the material to
separate each piece. This step helps keep
misfeeds to a minimum.
3
4
Tamp the material on a flat surface, making sure
that the stack is square.
Shingle the stack as you load it into the input area.
Load envelopes so the side to be printed faces up.
Flaps should be down and oriented away from the
feed roller (flaps trailing).
5. Position the right edge of the envelopes flush
against the support plate. Begin with just a few
envelopes to start the stack and get the proper
contour, then add several more pieces. Then, add
the remainder of the stack.
NOTE: Envelope feeding is generally more reliable if
there are more than just a couple of envelopes in the
input bin.
6. Adjust the position of the feed ramp as described
on the next page.
Pitney Bowes DA500/DA550 Operator Guide
3-13
3 • DA500/DA550 Basics
6. Adjust the Position of the Feed Ramp
Setting Up A
Job
(continued)
With a stack of material loaded:
1. Loosen the lock knob that holds the feed ramp in
position.
2. Lower the feed ramp until the top of the bottom
piece of the stack reaches the middle of the feed
ramp.
3. Tighten the feed ramp's lock knob to hold it in
position.
Feed Ramp
At this point, it's a good idea to recheck your setup ad-
justments:
•
•
•
•
Is the separator gap adjustment correct?
Is the wireframe centered under the material?
Is the feed angle okay?
Is there a slight clearance between the sliding
fence and the edge of the stack?
3-14
Pitney Bowes DA500/DA550 Operator Guide
DA500/DA550 Basics • 3
7. Adjust the Media Thickness Lever
Setting Up A
Job
(continued)
The media thickness lever sets the distance between the
printhead and the material. Use it to compensate for
different material thicknesses. The lever is located inside
the printer under the transport door, as shown below.
Media Thickness
Lever
1. Set for approximate material thickness:
• Up position for thicker material (.118")
• Down position for paper or card stock (.010").
2. Print a test piece (page 3-18) with the lever in the
middle position. If the address appears blurred or too
light, lower the lever; if the address appears smeared,
raise the lever.
A Note about Print Quality
The DA500/DA550 is designed to feed and print on a
range of materials with various finishes and coatings.
However, the sharpness of the print may vary with differ-
ent materials, depending on how absorbent the surface is,
as well as other qualities.
You'll get best results using white wove bonded stock.
Printing is less sharp on Tyvek, recycled and glossy
material. It is also possible that ink may not dry thoroughly
on certain very glossy materials. Always test high gloss
materials for their drying qualities before you buy them in
quantity and attempt to run a print job.
Pitney Bowes DA500/DA550 Operator Guide
3-15
3 • DA500/DA550 Basics
8. Adjust the Upper Exit Rollers
Setting Up A
Job
(continued)
Adjust the upper exit rollers so the outside edge of the
rollers overlap the left and right edges of the material by
1/4". Slide the rollers from side to side to make the
adjustment.
IMPORTANT:
Make sure the rollers do not touch any printed area
of the material. If this happens, the rollers will act
like a printing press and imprint a faint impression
at incremental distances on the material. If this
happens, move the roller or rollers toward the
nearest clear zone, that is, an area free of printing.
3-16
Pitney Bowes DA500/DA550 Operator Guide
DA500/DA550 Basics • 3
Output Stack Height
Setting Up A
Job
(continued)
The output stacker holds up to five inches of material
before it becomes necessary to remove the stack from the
bin. The optional W760 stacker increases capacity to 300
#10 envelopes.
NOTE: As the stack approaches the 5" limit, there is a
potential for stacking misfeed (pieces not neatly
stacked one on top of the other). This can cause
envelopes to stack out of ZIP Code sequence.
Pitney Bowes DA500/DA550 Operator Guide
3-17
3 • DA500/DA550 Basics
9. Print a Test Piece
Setting Up A
Job
(continued)
1. Make sure material is loaded properly. (Or you can
use a single test piece if you'd like to check your
setup adjustments.)
2. Turn the printer ON. The On/Off switch is located
on the interface panel at the rear of the machine.
Wait for the printer to finish its startup routine and
for the "ON LINE" screen to appear on the LCD.
3. Press the On Line button on the printer control
panel until the LCD display reads OFF LINE.
4. Press the "Test Env." button. A single envelope will
feed and a sample address should print.
5. Check the print quality. If it's not what you want,
adjust the media thickness lever (page 3-15) as
required and run another test piece by pressing the
Test Env. button on the interface panel at the rear
of the machine.
Test Env.
Display
On Line
When you're satisfied with the setup adjustments, you're
ready to run the job. The next chapter explains use of the
printer with your computer.
3-18
Pitney Bowes DA500/DA550 Operator Guide
Chapter
4
Using the
DA500/DA550
With Your
Computer
This chapter has instructions for
installing the DA500/DA550 printer
driver and selecting the printer
from a computer application.
In this chapter:
Printer Driver Software............. 4-2
Selecting Printer Properties .....4-3
Using the Printer Properties
Windows.......................................4-4
Selecting the DA500/DA550 Printer
from a Windows Application ..4-14
Envelope DesignerTM Plus .......4-15
NOTE: Graphics that show the DA550
also represent the DA500. Screen
captures represent the Windows 2000
operating system.
4 • Using the DA500/DA550 with Your Computer
Before you can use your printer with your computer, you
Printer Driver
Software
must install a printer driver. The driver gives your com-
puter information about the printer you're using, and tells
the printer about the settings you want to use in your
print job.
If you have not previously installed the printer driver on
your computer, refer to the installation instructions fur-
nished with it.
The printer drivers are contained on the Envelope De-
signer™ Plus CD that comes with your printer. Select
"printer drivers" from the initial screen and follow the on-
screen prompts.
The product code is on the label sheet contained in the
pack.
4-2
Pitney Bowes DA500/DA550 Operator Guide
Using the DA500/DA550 with Your Computer • 4
This section describes printer properties and use of the
windows for selecting the available options. To access the
main properties window, follow these steps:
Selecting
Printer
Properties
1. Click the "Start" button in the task bar, then select
"Settings".
2. Click "Printers." The Printer window displays.
3. Right click the Pitney Bowes icon, then left click the
Properties option.
The Properties window opens and displays seven tabs,
each of which allows access to different printer options.
Note that the General tab window displays when the
Properties window opens.
To access another option, left click on the appropriate tab.
A window for the selected option displays.
Pitney Bowes DA500/DA550 Operator Guide
4-3
4 • Using the DA500/DA550 with Your Computer
NOTE: An explanation of items in each windows is
also available by doing the following:
Selecting
Printer
Properties
(continued)
• Right click an item to display the "What's This"
button.
• Right or left click this button to display the
information about the selected item.
Use of the window for each tabbed item follows, starting
with the General tab window.
Using the
Printer
If the General tab window is not currently active, left click
the General tab.
Properties
Window
Use the Location area to specify where the printer resides.
You can use alphanumeric characters in combination with
any querty keyboard symbol to designate the site. For
example, if your printer is in building 27 in area C, you
could use 27/C as the Location entry.
4-4
Pitney Bowes DA500/DA550 Operator Guide
Using the DA500/DA550 with Your Computer • 4
Use the Comment area to make a statement about the
printer. For example, you might want to indicate what the
printer should be used for and when it is available.
Using the
Printer
Properties
Window
If this printer is shared, the comment entered in this area
displays on the computers sharing this printer.
(continued)
Click "Printing Properties" to change the printer's default
settings. Default options include document orientation
and paper source. Click "Advanced" in the Printing Prefer-
ences window to access other settings such as, print
quality and paper size.
Click "Print a Test Page" to ensure your printer is con-
nected and working to satisfaction. If the test page does
not print, and if you have web access, click "Trouble-
shoot...".
The Print Troubleshooter website displays and helps
guide you to the solution to your problem.
Pitney Bowes DA500/DA550 Operator Guide
4-5
4 • Using the DA500/DA550 with Your Computer
To display the Sharing window, left click the Sharing tab
in the Properties window.
Using the
Printer
Properties
Window
(continued)
To configure the printer for private use, choose the "Not
Shared" option. Only the user logged onto the computer
will be able to use this printer.
The window shown here is a standard Windows driver
dialog, not developed by Pitney Bowes and not sup-
ported by Pitney Bowes.
The settings in this tab should not be changed as Pitney
Bowes does not support networking it’s Envelope print-
ers.
4-6
Pitney Bowes DA500/DA550 Operator Guide
Using the DA500/DA550 with Your Computer • 4
To display the Port window, left click the Port tab in the
Properties window.
Using the
Printer
Properties
Window
(continued)
The displayed list shows the available ports, the associ-
ated port monitor, and the printers that use the ports.
To add another port to the display list, click "Add Port".
Follow the subsequent prompts to identify and name the
new port(s).
To delete a port,select the desired port and then click
"Delete Port".
To set the transmissionretry value, click "Configure Port",
enter the desired number of seconds, and then click "OK".
Pitney Bowes DA500/DA550 Operator Guide
4-7
4 • Using the DA500/DA550 with Your Computer
To display the Advanced window, left click the Advanced
tab in the Properties window.
Using the
Printer
Properties
Window
(continued)
To make the printer available 24/7, select the "Always
available" option.
To configure the printer for limited availability, select the
"Available from" option, and then enter the desired time
frame.
NOTE: If a document is sent to the printer while it is
unavailable, the document will be held (spooled) unitl the
printer is available.
Use the Priority area of this window to rank the status of
document to be printed. Settings range from 1 to 99,
with 1 indicating the highest priority.
4-8
Pitney Bowes DA500/DA550 Operator Guide
Using the DA500/DA550 with Your Computer • 4
The name of the installed driver displays in the "Driver"
area. This usually matches the name of the print device.
Using the
Printer
Properties
Window
(continued)
To install a new driver, click "New Driver" to launch the
Add Printer Driver Wizard. Follow the prompts to select
and install the desired printer driver.
Spooling and Printing Options
Spooling is the process of storing the document on the
hard disk and then sending it to the printer. Right click
each option and read the 'What's This?" topic for more
information.
Choose the spooling options that best suit your needs:
•
•
•
To have the document print ing in the back ground,
select the "Spool print documents so program fin-
ishes printing faster" option.
To ensure that the whole document is ready at the
same time for printing, select the "Start printing after
last page is spooled" option.
To start printing as soon as the first page of a docu-
ment is received by the printer, select the "Start
printing immediately" option.
To send the document directly to the printer and by pass
spooling, select the "Print directly to the printer" option.
To direct the printer to check that its setup matches the
document setup, select the "Hold mismatched docu-
ments".
When the option, "Print spooled documents first", is
selected, the printer operates at maximum efficiency by
selecting to printer documents that have completed
spooling regardless of their designated priority.
Pitney Bowes DA500/DA550 Operator Guide
4-9
4 • Using the DA500/DA550 with Your Computer
To direct the printer to keep printed documents in the
queue, select the "Keep printed documents" option.
Using the
Printer
Properties
Window
To make the printer's advance d features available, select
the "Enable advanced printing features" option.
(continued)
To change the default document properties:
1. Click "Printing Defaults".
2. Select the default options for document orientation
and paper source.
3. Click "Advanced" to access other settings such as,
print quality and paper size.
4. Click "OK" to return to the Printer Properties window.
To change the default print processor and/or data type:
1. Click "Print Processor...".
2. Select from the options available.
3. Click "OK" to return to the Printer Properties window.
To insert a page between ech printed document:
1. Click "Separator Page".
2. Click "Browse" to search for the file containing the
page you want to use as the Separator.
3. Click "OK" to return to the Printer Properties window.
4-10
Pitney Bowes DA500/DA550 Operator Guide
Using the DA500/DA550 with Your Computer • 4
To display the Color Management window, left click the
Color Management tab in the Properties window.
Using the
Printer
Properties
Window
(continued)
To allow the system to select the best colors from the
available profile, choose the "Automatic"option. The
"Automatic" option is the manufacturer-recommended
choice.
If you want to choose the desired colors, select the
"Manual" option.
Use the color profile portion of this window to:
•
Add or remove color profiles associated with this
printer.
•
Change the default color profile.
Pitney Bowes DA500/DA550 Operator Guide
4-11
4 • Using the DA500/DA550 with Your Computer
To display the Security window, left click the Security tab
in the Properties window.
Using the
Printer
Properties
Window
(continued)
Pitney Bowes does not recommend Networking. There-
fore, adding or removing permissions should not be used
at this time.
4-12
Pitney Bowes DA500/DA550 Operator Guide
Using the DA500/DA550 with Your Computer • 4
To display the Device Settings window, left click the
Device Settings tab in the Properties window.
Using the
Printer
Properties
Window
(continued)
Pitney Bowes recommends that you leave the manufac-
turer-set default as it is in this window and refer to your
envelope printing application to change envelope sizes.
Pitney Bowes DA500/DA550 Operator Guide
4-13
4 • Using the DA500/DA550 with Your Computer
The following steps explain how to select the DA500/
DA550 printer from a Windows software application. The
steps are similar for most applications. You can also refer
to your application's documentation for specific instruc-
tions on installing selecting printers.
Selecting the
DA500/DA550
Printer From
a Windows
Application
1. Start the software application that you use when
printing envelopes with the DA500/DA550 printer and
open the file you want to use.
2. From the File menu, select Print. The Print dialog box
appears.
3. Click on the arrow in the Printer Name box. When you
click on the arrow, a drop-down list box appears
containing the names of the available printers.
The illustration below shows a typical print dialog box with
the DA550 selected.
4. Click "OK" to send the job to the printer.
Pitney Bowes DA500/DA550 Operator Guide
4-14
Using the DA500/DA550 with Your Computer • 4
Once you've made this selection, your print job will auto-
Selecting the
matically go to the DA500/DA550 printer when you select
File/Print provided the DA500/DA550 is selected as the
default printer). Remember to change the printer selec-
tion back to your regular printer for your other printing
jobs.
DA500/DA550
Printer From
a Windows
Application
(continued)
The Pitney Bowes Envelope Designer™ Plus is an easy-
to-use program that helps you create professional-looking
envelope layouts quickly. With Envelope Designer™ Plus
you can create and position a mailing address, return
address, single-line message, barcode and graphics.
Envelope Designer Plus has an extensive online help
system and a Wizard that guides you through the entire
design process.
Envelope
Designer™
Plus
Envelope Designer™ Plus virtually eliminates the need for
setting up your envelope manually, using either the print
driver options or the printer's control panel menu options.
To access Envelope DesignerTM Plus:
1. Click "Start" in the task bar.
2. Select Programs.
3. Select Pitney Bowes Printing, then left click Envelope
Designer™ Plus. The program displays a sample
envelope for you to customize.
Pitney Bowes DA500/DA550 Operator Guide
4-15
4 • Using the DA500/DA550 with Your Computer
This page is intentionally blank.
4-16
Pitney Bowes DA500/DA550 Operator Guide
Chapter 5
Printer
Maintenance
This chapter describes the
maintenance procedures
you should perform on a
regular basis to keep your
printer running trouble-free.
In this chapter:
Preventive Maintenance ........ 5-2
Cleaning.................................. 5-2
Print Quality Problems .......... 5-2
Exit Rollers ............................. 5-3
Sensor..................................... 5-3
Floor Assembly and Top
Cover....................................... 5-3
CMYK Printing Alignment
(DA550 Only) ........................... 5-4
5 • Printer Maintenance
The Pitney Bowes DA500/DA550 Ink Jet Printer is de-
Preventive
Maintenance
signed for trouble- free service with a minimal amount of
care. You should schedule regular cleaning of the Feed
Rollers, Exit Rollers and Lower Guide.
CAUTION
Cleaning
Clean print head, cartridge, ink surfaces and covers with plain
water only. (Water works best!)
Clean all rubber rollers with isopropyl, denatured and rubbing
alcohol only.
Use of any other cleaning solvents will void all warranties.
Keep petroleum based cleaning solvents away from rubber or
plastic parts. Anything but alcohol will cause premature break-
down of the rubber compound.
Print Quality
Problems
The print head performs a self cleaning cycle periodically.
If print quality is unacceptable, try the following:
•
•
Adjust the media thickness lever (page 3-15) to
see if print quality improves.
Clean the print head cartridge: dampen a soft
cotton cloth with water and wipe the nozzles
clean.
•
•
Install a new ink cartridge (page 2-13).
From the Setup Menu, select 3. Purge Printhead.
The purging process clears any clogged ink on the
print nozzle. Often this returns the print quality to a
normal level. See Appendix A, Control Panel
Menus, for information on using this feature.
5-2
Pitney Bowes DA500/DA550 Operator Guide
Printer Maintenance • 5
If the right and left exit rollers are misaligned, that is,
contact printed surfaces, they can become contaminated
with ink. Use water to dampen a soft cloth and remove
the ink from the rollers.
Exit Rollers
Sensor
A film and/or dust can build up on the sensors and couse
misfeeds of the material. Lift the transport door and use
compressed air to blow dust from the sensors. Cans of
compressed air are available from many computer supply
houses.
Sensor Location
Floor
Assembly and
Top Cover
Periodically wipe the cover and floor assembly (feed deck)
with a soft cotton cloth, dampened with water only.
Pitney Bowes DA500/DA550 Operator Guide
5-3
5 • Printer Maintenance
Your DA550 printer allows black (K) to print with color
CMYK
Printing
Alignment
(DA550 ONLY)
(CMY) at the same time (known as CMYK printing).
To ensure proper printing, the black (K) and color
cartridges (CMY) need to be correctly aligned. The
alignment procedure should be done whenever you
replace any of your cartridges. Follow this procedure
to align the cartridges:
1. Turn ON the DA550. When the startup completes, the
following screen displays.
2. Press the Cartridge/+ button.
3. Replace the ink print cartridge (if you haven't done so
already). The following prompt displays. Press any key
to continue.
5-4
Pitney Bowes DA500/DA550 Operator Guide
Printer Maintenance • 5
4. When the "Reset color (or black) Ink..." prompts
displays, press Cartridge/+ to reset the ink if you have
just installed a new cartridge; otherwise, press Eject/- if
all you need to do is the alignment procedure.
CMYK
Printing
Alignment
(DA550 ONLY
continued)
5. When the "ALIGN INK CARRIDGES" prompt dis-
plays, press (+ ):
6. When the prompt for horizontal color alignment
displays, insert an envelope into the printer and press
ENTER.
7. The following prompt displays and the sample shown
on the next page prints on the envelope.
Pitney Bowes DA500/DA550 Operator Guide
5-5
5 • Printer Maintenance
CMYK
Printing
Alignment
(DA550 ONLY
continued)
8. Press the (+) or (-) buttons to scroll through the
selections (1-15) and choose the number that represents
the best horizontal alignment of the upper and lower
lines (for the color and black cartridges, respectively).
9. Insert an envelope into the printer and press ENTER.
The horizontal adjustment prompt displays and the
sample shown on the next page prints on the envelope.
5-6
Pitney Bowes DA500/DA550 Operator Guide
Printer Maintenance • 5
CMYK
Printing
Alignment
(DA550 ONLY
continued)
NOTE: The number you selected is highlighted
(underlined) and all lines on the envelope should now
be aligned.
10. Press MENU to return to the alignment choice win-
dow
11. Press (+) or (-) to move to the vertical alignment
screen..
12. Insert an envelope into the printer and press ENTER.
The vertical adjustment prompt displays and the sample
shown on the next page prints on the envelope.
Pitney Bowes DA500/DA550 Operator Guide
5-7
5 • Printer Maintenance
CMYK
Printing
Alignment
(DA550 ONLY
continued)
13. Press (+) or (-) to scroll through the selections (1-15)
and choose the number that represents the best vertical
alignment of the upper and lower lines (for the color and
black artridges, respectively).
14. Insert an envelope into the printer and press ENTER.
The vertical adjustment prompt displays and the sample
shown on the next page prints on the envelope.
NOTE: The number you selected will be highlighted
and all lines on the envelope should now be aligned.
5-8
Pitney Bowes DA500/DA550 Operator Guide
Printer Maintenance • 5
CMYK
Printing
Alignment
(DA550 ONLY
continued)
15. Press MENU twice to return to the normal ON LINE
screen.
Pitney Bowes DA500/DA550 Operator Guide
5-9
5 • Printer Maintenance
This page is intentionally blank.
5-10
Pitney Bowes DA500/DA550 Operator Guide
Chapter 6
Troubleshooting
This chapter lists some com-
mon printer problems and
offers suggestions on how to
fix them.
In this chapter:
Problems and Solutions 6-2
Feed Problems ............... 6-2
Print Quality Problems .. 6-3
Interface Problems ........ 6-4
Serial Pin Connector
Diagram .......................... 6-5
Motor Problems ............. 6-6
Barcode Problems ......... 6-6
Other Problems.............. 6-7
6 • Troubleshooting
Problems and
Solutions
Before contacting our Technical Operations Center or your
Pitney Bowes Customer Service Representative, look for
your problem below. If you can solve the problem yourself,
you will be able to resume printing sooner.
Problem
Intermittent Feed
Feed
Problems
Reason:
Solution:
Feed ramp not used.
The feed ramp adds a gentle slope to the stack
and helps feeding. If you're using the prop,
check the H-Block gap for proper separation.
Also make sure the wire frame is centered under
the material. See pages 3-9.
Reason:
Solution:
Dirty feed rollers.
Clean the feed roller with denatured alcohol. DO
NOT use any other solvents or detergents. They
could damage the feed rollers.
Reason:
Solution:
Paper dust present (yellow or white residue),
blocking feed sensor.
Clean sensor with compressed air
(see page 5-3).
Problem
Multifeed (Feeds Doubles) or Skewing
Reason:
Separators (H-blocks) not set correctly. Also
sliding fence set incorrectly.
Solution:
Adjust H-blocks to thickness of material. See
page 3-7. Check sliding fence position. See
page 3-12.
6-2
Pitney Bowes DA500/DA550 Operator Guide
Troubleshooting • 6
Problem
Reason:
Solution:
No Print
Print Quality
Problems
Ink cartridge problem.
Purge ink cartridge (pg A-23).
Clean cartridge jets with soft cotton
cloth and water (in line with colors as
shown).
Change to a new cartridge.
Problem
Gray or Light Print - Black Ink
Off Color or Low Intensity - Color Ink -
DA550 only
Reason:
Solution:
Ink supply is low.
Check adjustment of the media thickness lever
(page 3-15). If this fails to correct the problem,
replace ink cartridge (pages 2-13, 2-15).
Problem
Address Smudging
Reason:
Incorrect media thickness lever setting.
Ink may not dry on very high gloss material.
Solution:
Check whether media thickness lever is ad-
justed too low (page 3-13).
Try using less glossy material.
Check exit rollers.
Problem
Address Printing is not Sharp
Reason:
Incorrect media thickness lever setting. Also,
unsuitable material.
Solution:
Check whether envelope thickness lever is
adjusted too high (page 3-15).
Print quality is less sharp when using Tyvek,
recycled or glossy media.
Pitney Bowes DA500/DA550 Operator Guide
6-3
6 • Troubleshooting
Problem
Unwanted Bolding
Print Quality
Problems
Reason:
Escape sequence turning on bold or bold
(continued)
selection in printer's menu options is set to bold.
Solution:
Turn off bolding in software and/or turn bold
selection in printer menu OFF. See Appendix A
for instructions. If problem still exists, call Pitney
Bowes for service.
Problem
Reason:
Solution:
Addresses "Walking"
Incorrect Address Setup.
Count carriage returns and line feeds and adjust
Lines Per Address to the same number. Also
check line termination: Typical, CR=CR; LF=LF.
Other choices, (CR=CR+LF;LF=LF), (CR=CR;
LF=CR+LF), (CR=CR+LF;LF=CR+LF), double
spacing.
Interface
Problems
Problem
Reason:
Solution:
No Communications; Printer Does Not
Respond
Incorrect print driver, bad parallel or serial cable,
bad printer controller board.
Use DA500/DA550 print driver; replace parallel
or serial cable. Make sure cable connections are
tight, and that they are correct. Refer to serial
pin diagram on the next page. If the problem still
persists, call Pitney Bowes for service.
Clear memory (pg A-16).
Cycle power.
6-4
Pitney Bowes DA500/DA550 Operator Guide
Troubleshooting • 6
Connector
Diagram
Serial Pin Connector Diagram
PRINTER
DB25
COMPUTER
DB25
1
2
3
5
6
7
20
1
3
2
20
7
5
CHS GND
RXD
TXD
DTR
SIG GND
CTS
CHS GND
TXD
RXD
CTS
DSR
SIG GND
DTR
6
DSR
DB25
DB9
1
2
3
5
6
20
7
CHS GND
TXD
2
3
4
6
8
5
RXD
TXD
DTR
DSR
CTS
SIG GND
RXD
CTS
DSR
DTR
SIG GND
Pitney Bowes DA500/DA550 Operator Guide
6-5
6 • Troubleshooting
Problem
Motor Turning but no Feed Roller Move-
ment
Motor
Problems
Reason:
Solution:
Mechanical problem.
Contact Pitney Bowes for Service.
Barcode
Problems
Problem
Reason:
Solution:
Barcode (Lower Right) is not Printing
Barcode not enabled
Turn barcode ON using Envelope Designer™
Plus , or the DA500/DA550 print driver or the
printer’s control panel menus.
Reason:
Solution:
Reason:
Solution:
Missing ZIP Code.
Insert ZIP Code.
Invalid ZIP Code format.
Check ZIP Code for invalid character. Example:
Zero (0) can only be the number, not the letter
(O). Verify that there is a dash inserted between
the 5 + 4 ZIP Code Per DMM manual specifica-
tions.
Reason:
Solution:
Address too low.
Verify the bottom of the last line of the address
field is not less than 5/8" from bottom edge of
the media.
6-6
Pitney Bowes DA500/DA550 Operator Guide
Troubleshooting • 6
Problem
Address too High
Barcode
Problems
(continued)
Reason:
Address field is within 1/10" of the top edge
of the media.
Solution:
Move address field down to within DMM
specifications.
Other
Problems
Problem
Reason:
Solution:
Reason:
Solution:
Paper Out or Paper Jam
Input area is empty.
Refill the input area.
H-Block separators not adjusted correctly.
Adjust the H-Blocks to the thickness of the
material you're running. See page 3-7.
Reason:
Solution:
Reason:
Solution:
Paper jam obstructing paper path.
Clear obstructed path.
Dirty paper feed sensor.
Clean sensor with compressed air. See page
5-3.
Problem
Shuttle Jam
Reason:
Envelope thickness lever is set too low for
material.
Solution:
Open the transport door and adjust the media
thickness lever. See page 3-15.
Reason:
Solution:
Lower rail shaft dirty.
Wipe lower rail shaft clean.
Pitney Bowes DA500/DA550 Operator Guide
6-7
6 • Troubleshooting
Problem
Memory Card Error
Other
Problems
(continued)
Reason:
The card was removed while the printer was
reading it.
Solution:
Do not remove the card while the printer is in
use. If the card has been removed, insert the
card, turn the printer off, then turn the printer on
again. use. If the card has been removed, insert
the card, turn the printer off, then turn the printer
on again.
Problem
Out of Memory
Reason:
The printer can run out of memory when
downloading fonts or graphics.
Solution:
This generally means you’re trying to use a
graphic (artwork) that’s too big or you have too
many fonts or too large a font size. If the out-
of-memory message appears, try reducing the
size of your art and limiting the number and size
of your fonts. Then shut the printer OFF, then
ON and retry.
6-8
Pitney Bowes DA500/DA550 Operator Guide
Appendix A
Using the
Control Panel
Menus
The printer menus are used
to control how your printed
material looks. This chapter
describes each menu and
its options.
In this Appendix:
Using the Control Panel ....... A-2
Using the Menus ................... A-3
Main Menu............................. A-5
Setup Menu ......................... A-19
Appendix A • Control Panel Menus
Use the buttons on the control panel to get to the printer
Using the
Control Panel
menus, define the print options, run a print job, position
the print carriage and turn the printer ON LINE and OFF
LINE .
You’ll normally perform these actions from within the
application you’re using to set up your envelope
layout.
The buttons on the control panel perform the following
functions:
This Button...
ON LINE
Does This...
Toggles (switches) between ON
LINE (communicates with host)
and OFF LINE (no communications
withhost). Note that the functions
of two buttons, Eject/- and Car
tridge/+, vary, depending on
whether the printer is ON LINE or
OFF LINE .
Eject/-
(minus)
When printer is OFF LINE, press to
eject the last printed piece from the
printer. When printer is ON LINE ,
press to scroll through menu items
from bottom to top.printer.
A-2
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
Menu
Enter
Displays the options on the Main
Menu and the Setup Menu. The
printer must be OFF LINE to
accessthe menus.
Using the
Control Panel
(continued)
Press to select the currently
displayed menu option.
Cartridge/+(plus)
With the printer OFF LINE , press
to move the ink cartridge holder t
o the center of the printer. This
makes it easy to remove the car
tridge.
With the printer ON LINE , press
to scroll forward through the
menu options.
Test Env.
Prints a test envelope. This is very
useful when you set up a print
job.
The DA500/DA550 has two menus, both displayed on
the LCD:
Using the
Menus
•
•
Use the Main Menu to control how your printed
material looks.
Use the Setup Menu to configure your printer so
it will function correctly with your computer.
NOTE: The printer must be OFF LINE to access the
menu options.
Pitney Bowes DA500/DA550 Operator Guide
A-3
Appendix A • Control Panel Menus
To select an option:
Using the
Menus
(continued)
1. Press the ON LINE button until the LCD mes-
sage displays “OFF LINE ”.
2. To access the MAIN MENU, press the Menu
button.
3. To access the SETUP MENU, press and hold the
Menu button for four (4) seconds.
4. Press the plus (+) or minus (–) buttons to move
through the list of menu options.
5. When the appropriate menu option appears,
press the Enter button to display the choices
associated with that option.
6. Press + or – to scroll through the choices. When
an option has an asterisk (*) in front of it, means
that option is presently selected.
Upon receipt of the printer from the factory, the
asterisk is typically the default setting.
When you press the Enter button to define a new
option, an asterisk will appear before the se-
lected option.
7. Press the Menu button several times to back out
of the Menu until the printer displays OFF LINE .
Then press the ON LINE button to print
A-4
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
The Main Menu options are:
1. Address Layout
Using the
Main Menu
2. Print Quality
3. Font
4. Barcode
5. Address Recovery
6. Clear Counter
7. Job Settings
NOTE: The settings you define in a software appli-
cation such as SmartMailer™ override any settings
you choose in the printer menus.
Pitney Bowes DA500/DA550 Operator Guide
A-5
Appendix A • Control Panel Menus
Main Menu
Menu Options
Using the
Main Menu
(continued)
A. DISTANCE TO RIGHT
B. DISTANCE TO BOTTOM
C. LINE SPACING
1. ADDRESS LAYOUT
D. ORIENTATION
E. ORIENTATION CONTROL
2. PRINT QUALITY
DRAFT
EXECUTIVE
LETTER
3. FONT
A. NAME
B. SIZE
C. WIDTH
D. BOLD
E. ITALIC
F. OUTLINE
A. LOCATION
B. 5 DIGIT ON/OFF
C. 9 DIGIT ON/OFF
4. BARCODE
5. ADDRESS RECOVERY
6. CLEAR COUNTER
7. JOB SETTINGS
A. GET ADDRESS
B. CLEAR MEMORY
CLEAR ADDRESS (YES/NO)
PIECE COUNTERS
A. LOAD
B. SAVE
NOTE: To print a list of the Main Menu and Setup
Menu settings, press the test button when ROM REV
is displayed - in the Setup Menu.
A-6
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
Use the Address Layout option to set up the way an
address appears on the printed material. The printable
width is limited to 9.4” from the right side of the mail
piece. The printable height is 15” measured from the
bottom edge of the mail piece.
1. Address
Layout
Define the following options from this menu:
A. Distance to Right (Left Margin)
This option sets the start of the address (the left side of
the address) as measured from the right side of the
envelope. For # 10 envelopes this should be about
5.5”.
Press the + or – buttons to increase or decrease the
Distance to Right, ( + MORE or – LESS) defined in
inches or millimeters. The left margin is the distance
measured from the right edge of the material to the first
printable character. Press the Enter button to select the
desired measurement.
Pitney Bowes DA500/DA550 Operator Guide
A-7
Appendix A • Control Panel Menus
B. Distance to Bottom (Bottom Margin)
1. Address
Layout
(continued)
Use this option to set the distance from the top address
line to the bottom of the envelope. For #10 envelopes
this should be about two inches.
Press the + or – buttons to increase or decrease the
Distance to Bottom, (+ MORE or – LESS) defined in
inches or millimeters. The bottom margin is the distance
between the bottom edge of the material and base of first
line of the address. Minimum distance between the last
line of the address and the bottom edge of the material is
5/8 inches. If less than 5/8 inches, the lower right
barcode will not be printed. Press the Enter button to
enable the desired measurement.
C. Line Spacing
Press the + or – buttons to increase or decrease the Line
Spacing (i.e., 3, 4, 6, 8 lines/inch or Automatic), defined in
lines per inch. Automatic line pitch selection is based on
industry-standard definitions for line spacing for each
print pitch and style selected. The printer will automati-
cally select the correct setting for the font and size of the
characters being printed.
D. Orientation
The choices are Normal and Inverted. Select Normal for
most applications. This tells the printer that the bottom
edge of the material feeds first, with the right side running
against the right side of the printer.
The Inverted option tells the printer that the top edge of
the material feeds first. Select this option if, for example,
you need to feed envelopes flap first.
A-8
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
E. Orientation Control
1. Address
Layout
(continued)
The choices are Automatic and Manual. When Orienta-
tion Control is set to Automatic, the printer acknowl-
edges the orientation commands sent from the com-
puter. Setting Orientation to Manual notifies the printer
to use the menu settings for orientation.
Pitney Bowes DA500/DA550 Operator Guide
A-9
Appendix A • Control Panel Menus
To use the Address Layout option:
1. Address
Layout
(continued)
1. Press the ON LINE button until the display reads
OFF LINE.
2. Press the Menu button to display the Main
Menu.
3. Press the + or - buttons to scroll through the
Main Menu options until the address layout
option appears on the LCD panel.
4. Press the Enter button to select this option.
5. Press the + or – buttons to scroll through the
address layout options.
6. Press the Enter button to select the desired
option (A, B, C, D or E).
7. Press the + or - buttons to scroll through the
choices associated with each option.
8. When you’ve finished making selections, press
the menu button several times to back out of the
menu until the printer displays OFF LINE. Then
press the ON LINE button to enable the printer.
A-10
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
Use the print quality option to select the resolution of
the printed addresses—Executive, Letter or Draft.
2. Print Quality
NOTE: All color print quality specifications only
apply to the DA550.
A. Executive Quality
Black - 600 x 600 DPI
Color 300 x 300 DPI
This is the darkest of the three print qualities. It prints
at the slowest speed, uses the most ink and delivers
the best quality printout. Executive quality prints
envelopes that require a professional appearance.
B. Letter Quality
Black - 300 x 600 DPI
Color 300 x 200 DPI
Letter quality is used for envelopes that require a
finished, polished appearance.
C. Draft Quality
Black - 150 x 600 DPI
Color 300 x 150 DPI
This is the lightest of the three and prints at the fastest
speed. Draft quality prints envelopes at the highest
speed and saves ink.
Pitney Bowes DA500/DA550 Operator Guide
A-11
Appendix A • Control Panel Menus
To use the Print Quality option:
2. Print Quality
(continued)
1. Press the ON LINE button until the display reads
OFF LINE .
2. Press the Menu button to display the Main Menu.
3. Press the + or – buttons to scroll through the Main
Menu options until the Print Quality option is
displayed on the LCD panel.
4. Press the Enter button to select the option you
want.
5. Press the + or – buttons to scroll through the Print
Quality options, until the desired option (Execu-
tive, Letter or Draft) is displayed on the LCD
panel.
6. Press the Enter button to select the desired
option.
7. After you’ve made your selection, press the Menu
button several times to back out of the Menu until
the printer displays OFF LINE . Then, press the
ON LINE button to enable the printer.
A-12
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
DA500/DA550 has thirteen available fonts (typefaces,
plus barcode): Courier, Sans Serif, Roman, OCR A,
Quincy, Springer, Hancock, Alpine, Baxter, Marina,
Stencil, Windmill, and Silicon. All fonts are scalable
from 4 to 30 point size, and can be printed in regular,
bold, italic. and outline style.
3. Font
Selection
The DA500/DA550 also supports downloaded fonts.
This means that if you are using Windows, all the
fonts installed in Windows are available. The options
on this menu are Name, Width, Bold, Italic, and
Outline.
A. Name
The printer has thirteen internal fonts as described
above, and one barcode font.
B. Size
The font size (internal or external) can be set from 4
to 30 point.
C. Width
The font width is Normal (100%), thin (75%), con-
densed (50%), wide (125%) or expanded (150%).
D. Bold
This is the darkest imprint because character stroke
weight (thickness of print) is increased. Use Bold to
emphasize or highlight text in an address.
E. Italic
Italic characters have decreased stroke weight, print
at an oblique angle and print somewhat lighter than
standard or bold typefaces. Use italic to provide
emphasis and add flair to address text that requires a
finished, polished appearance.
Pitney Bowes DA500/DA550 Operator Guide
A-13
Appendix A • Control Panel Menus
F. Outline
3. Font
Selection
(continued)
Use this option to print only the outline or the edge of the
font’s shape. All records printed using Outline will appear
as hollow text.
To select the font options:
1. Press the + or – buttons to scroll through the Main
Menu options until the “FONT” option displays on
the LCD panel.
2. Press the + or – buttons to scroll through the Font
options until the desired option appears on the
LCD panel.
3. Press the Enter button to select the desired
option (A, B, C, D, E or F).
4. After making your selections, press the Menu
button several times to back out of the Menu until
the printer displays OFF LINE . Then, press the
ON LINE button to enable the printer.o select the
font options:
Use this option to include a USPS-certified barcode on
your mailpieces. The DA500/DA550 can print a 5- or 11-
digit barcode. If you select Off, it means that if the com-
puter sends a 5-digit ZIP Code, it won’t print a barcode;
only the 9-digit ZIP Codes and Delivery Points will print.
4. Barcode
The options on the barcode menu are:
•
•
•
Location,
5-Digit On/Off
9-Digit On/Off.
A-14
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
A. Location
4. Barcode
(continued)
Press the Enter and + buttons to select the Location
where you want the barcode to print. (Lower Right
Corner, Above Address, Below Address or turn
Barcode Off).
B. 5-Digit On / Off
If a 5-digit barcode is required, selecting the 5-digit
barcode option (5-Digit ON) lets you print either 5-digit
or 11-digit barcodes as requested by the computer.
1. Press the + or – buttons to scroll through the
Main Menu options until the BARCODE option
displays on the LCD panel.
2. Press the Enter button to select this option.
3. Press the + or – buttons to scroll through the
Barcode options, until the desired option (A.
Location and B. 5-Digit On/Off) displays on the
LCD panel.
4. Press the Enter button to select an option.
Use this option to define where the U.S. Postal
Service POSTNET™ Barcode will print.
5. Press the Enter button at the 5-digit barcode
prompt and use + or – to turn the option ON or
OFF.
6. After making your selections, press the Menu
button several times to back out of the menu
until the printer displays OFF LINE . Then, press
the ON LINE button to enable the printer.
Pitney Bowes DA500/DA550 Operator Guide
A-15
Appendix A • Control Panel Menus
C. 9-Digit On / Off
If a 9-digit barcode is required, selecting the 9-digit
barcode option (9-Digit ON) lets you print ONLY a
4. Barcode
(continued)
9-digit barcode. NO 11 DIGIT BARCODE WILL PRINT.
1. Press the + or – buttons to scroll through the Main
Menu options until the BARCODE option displays
on the LCD panel.
2. Press the Enter button to select this option.
3. Press the + or – buttons to scroll through the
Barcode options, until the desired option (A.
Location and B. 5-Digit On/Off) displays on the
LCD panel.
4. Press the Enter button to select an option.
Use this option to define where the U.S. Postal
Service POSTNET™ Barcode will print.
5. Press the Enter button at the 5-digit barcode
prompt and use + or – to turn the option ON or
OFF.
6. After making your selections, press the Menu
button several times to back out of the menu until
the printer displays OFF LINE . Then, press the
ON LINE button to enable the printer.
A-16
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
Use this option to direct the printer’s memory to go
back a certain number of addresses when an error
occurs in order to reprint the address. The options on
this menu are:
5. Address
Recovery
A. Get Addresses
B. Clear Memory.
A. Get Addresses
Select Get Addresses after a jam is cleared and you
want to restart printing at the point where the printer
left off just before the jam occurred. To retrieve any
address in the data buffer, press the Enter button. The
first 16 characters of the first line of the last address
printed will be displayed on the LCD. Press the + or –
buttons to scroll through the addresses. When the
desired address appears, press the Enter button to
print that address plus the remaining addresses in the
buffer.
NOTE: If you are using the windows NT operating
system, only cryptic characters will appear.
B. Clear Memory
Select Clear Memory before you start a new batch
printing. This is required because the memory will
contain up to twenty addresses from the previous
batch.
To use this menu option:
1. Press the + or – buttons to scroll through the
Main Menu options until the ADDRESS RECOV-
ERY option displays on the LCD panel.
2. Press the Enter button to select this option.
Pitney Bowes DA500/DA550 Operator Guide
A-17
Appendix A • Control Panel Menus
3. Press the + or – buttons to scroll through the
5. Address
Recovery
(continued)
Address Recovery options until the desired
option (A. Get Address or B. Clear Memory)
displays on the LCD panel.
4. Press the Enter button to select the desired
option.
5. After making your selection, press the Menu
button several times to back out of the Menu,
until the printer displays OFF LINE . Then, press
the ON LINE button to enable the printer.
6. Clear
Counter
Use this option to clear the piece (batch) counter.
1. Press the + or – buttons to scroll through the
Main Menu options until the option displays on
the LCD panel.
2. Press the Enter button to select this option.
3. Press the + or – button to select CLEAR PIECE
COUNTER, (+ YES or – NO).
4. After you’ve made your selection, press the
Menu button several times to back out of the
Menu, until the printer displays OFF LINE . Then,
press the ON LINE button to enable the printer.
A-18
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
The DA500/DA550 Printer can hold eight job presets in
memory. This eliminates the need for changes to the
printer setup when you change print jobs. The options
on this menu are:
7. Job
Settings
A. LOAD
B. SAVE.
A. Load
Select this option to retrieve a previous job setup. Press
+ (for more) or – (for less) to increase or decrease the
desired job number. Press the Enter button to select the
desired option.
B. Save
Use this option to save the current envelope setup
(address position, barcode position, number of lines per
inch, and so on). The printer saves the setup as a job
number (1 through 8). You must keep a record of these
setups and the number you assigned. Press + (MORE)
or – (LESS) to increase or decrease the desired job
number. Press the Enter button to select the desired
option.
Pitney Bowes DA500/DA550 Operator Guide
A-19
Appendix A • Control Panel Menus
To use this option to direct the printer to Load or Save
the Job Setting as a certain number:
7. Job
Settings
(continued)
1. Press the + or – buttons to scroll through the Main
Menu options until the 7. JOB SETTINGS option
appears on the LCD panel.
2. Press the Enter button to select this option.
3. Press the + or – buttons to select A. Load or B.
Save.
4. Press the Enter button to select the desired
option.
5. After making your selection, press the Menu
button several times to back out of the Menu,
until the printer displays OFF LINE . Then, press
the ON LINE button to enable the printer.
NOTE: If your printer is attached to a computer,
use thismenu to configure your printer so it is
compatible with your computer’s setup.
A-20
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
To access the Setup Menu, the printer must be
OFFLINE. (The LCD display toggles between ON LINE
and OFF LINE ).
Using the Setup
Menu
If the printer is ON LINE , press the ON LINE button
once so the LCD displays OFF LINE . Then, press and
hold the Menu button for four seconds to display the
Setup Menu.
The Setup Menu options are:
1. Heavy Media Mode
2. Test Print Head
3. Purge Print Head
4. Lines Per Address
5. Communications
6. Hex Dump Mode
7. Languages
8. Envelope Feed Delay
9. Envelope Auto Eject
10. ROM Revision # and Maintenance Count
Pitney Bowes DA500/DA550 Operator Guide
A-21
Appendix A • Control Panel Menus
Setup Menu
Menu Options
Using the
Setup Menu
(continued)
1. HEAVY MEDIA MODE
2. TEST PRINT HEAD
3. PURGE PRINT HEAD
4. LINES PER ADDRESS
5. COMMUNICATIONS
A. BAUD RATE
B. PARITY
C. WORD LENGTH
D. LINE TERMINATION
6. HEX DUMP MODE
7. LANGUAGE
A. SYMBOL SET
B. INCH/MILLIMETER
C. MENU LANGUAGE
8. ENVELOPE FEED DELAY
9. ENVELOPE AUTO EJECT
10. ROM REVISION # AND
MAINTENANCE COUNT
NOTE: To print a list of the Main Menu and Setup
Menu settings, press the test button when ROM REV
displays.
A-22
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
The only time you need to turn this mode on is when
you are using long, heavy envelopes. This option in-
creases motor torque. This option is normally OFF.
1. Heavy
Media Mode
To use this option:
1. Press the + or – buttons to scroll through the
Setup Menu options until the 1. HEAVY MEDIA
LOAD appears on the LCD panel.
2. Press the Enter button to select this option.
3. Press the + or – buttons to select:
A. ON
or
B. OFF.
4. Press the Enter button to select the desired
option.
5. After making your selection, press the Menu
button several times to back out of the Menu,
until the printer displays OFF LINE . Then, press
the ON LINE button to enable the printer.
Pitney Bowes DA500/DA550 Operator Guide
A-23
Appendix A • Control Panel Menus
Before you select this option, make sure that the material
is loaded in the printer input area so you can print a test
pattern.
2. Test Print
Head
To use this option:
1. Press the + or – buttons to scroll through the
Setup Menu options until the 2. TEST PRINT
HEAD option appears on the LCD panel.
2. Press the Enter button to select this option.
The LCD will display “Print test pattern?”
3. Press + for Yes to print the test pattern, or press –
for No to cancel.
If you press +, “Please wait...Test pattern is print-
ing” displays. The printer prints a diagonal line
across the material. If a gap is present within the
diagonal line, the nozzle may be blocked and need
to be cleaned.
4. Press the Menu button to back out of the menu
until the printer displays OFF LINE . Then press
the ON LINE button to enable the printer.
A-24
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
The purging process clears any clogged ink on the print
nozzle. Often this will return the print quality to a normal
level.
3. Purge Print
Head
To select this option:
1. Press the + or – buttons to scroll through the
Setup Menu options until 3. PURGE TEST HEAD
appears on the LCD panel.
2. Press the Enter button to select this option.
3. To select Purge Print Head cycle, press Enter
when the “Purge Print Head?” message dis-
plays.
This option can be enabled by pressing the +
button (YES) or disabled by pressing the –
button (NO). If enabled, the printer will display
“Please wait...Ink Jets being purged”.
4. Press the Menu button to back out of the menu
until the printer displays “OFF LINE ”. Then
press the ON LINE button to enable the printer.
Pitney Bowes DA500/DA550 Operator Guide
A-25
Appendix A • Control Panel Menus
Use this option to set the number of lines in the address
field.
4. Lines Per
Address
1. Press the + or – buttons to scroll through the
Setup Menu options until 4. LINES PER
ADDRESS appears on the LCD panel.
2. Press the Enter button to select this option.
3. The LCD displays “LINES/ADDRESS + (MORE) or
– (LESS)”.
The range is from 1 to 66 lines. To select the
range, press the + button (MORE) or – button
(LESS). The printer can print an address which is
typically between 3 and 8 lines.
4. Press the Menu button to back out of the menu
until the printer displays OFF LINE . Then, press
the ON LINE button to enable the printer.
A-26
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
Transmitting data from the computer to the DA500/
DA550 is by way of the parallel interface or the serial
interface. The printer automatically senses the interface
through which data is being sent. When the computer
uses the DA500/DA550’s parallel interface no commu-
nication settings are required.
5. Communications
When the serial interface is used, the DA500/DA550
Communications menu settings must be configured to
match the computer settings. Configure the computer
to use either the XON/XOFF or DTR handshaking
settings to communicate with the DA500/DA550. Use
the following sub menus to change the DA500/DA550
serial communications:
A. Baud Rate
B Parity
C. Word Length
D. Line Termination.
NOTE: To verify that the computer and the DA500/
DA550 are communicating, with the printer on-line,
type DIR>PRN and press Enter.
A. Baud Rate
The Baud Rate choices are (1200), (2400), (4800), (9600)
and (19200).
B. Parity
Parity determines the integrity of data that is sent. The
choices are (ODD), (EVEN) AND (NONE).
Pitney Bowes DA500/DA550 Operator Guide
A-27
Appendix A • Control Panel Menus
C. Word Length
The choices are (7 DATA BITS) and (8 DATA BITS).
5. Communications
(continued)
D. Line Termination
Typical software line termination is CR=CR;LF=LF. If
your software is not typical, the line termination can be
modified. The menu choices are (CR=CR;LF=LF),
(CR=CR+LF;LF=LF), (CR=CR;LF=CR+LF),
(CR=CR+LF;LF=CR+LF).
To use the Communications option:
1. Press the ON LINE button until the display reads
OFF LINE .
2. Press the Menu button for four seconds to
display the Setup Menu.
3. Press the + or – buttons to scroll through the
Setup Menu options until the Communications
option displays on the LCD panel.
4. Press the Enter button to select the options you
want. Continue to press menu, the + and -
buttons and enter to scroll to and select the
options’ next levels.
A-28
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
The information provided here is for those customers
who are technically inclined.
6. Hex Dump
Mode
The Hex Dump Mode option causes the printer to print
all commands and data it receives from the computer in
a hexadecimal format. Use this feature to check the
integrity of your data. When you enable this option,
instead of addresses printing, a HEX dump of the data
stream prints on the material.
To use this option, the printer must be attached to a
computer.
1. Press the + or – buttons to scroll through the
Setup Menu options until 6. HEX DUMP MODE
appears.
2. Press the Enter button to select this option
which configures the printer to print raw ASCII
data. This is very useful when troubleshooting
computer (software) installation problems. See
the HEX chart on the next page for review.
Pitney Bowes DA500/DA550 Operator Guide
A-29
Appendix A • Control Panel Menus
6. Hex Dump
Mode
(continued)
MSB
0
0
16
1
32 48 64 80 96 112
DEC
2
3
4
5
6
7
HEX
0
0
NUL DLE
SOH DC1
STX DC2
ETX DC3
EOT DC4
ENQ NAK
ACK SYN
BEL ETB
SP
!
0
1
2
3
4
5
6
7
8
9
:
@
A
B
C
D
E
F
P
Q
R
S
T
U
V
W
X
Y
Z
[
`
a
b
c
d
e
f
p
q
r
1
2
1
2
3
4
5
6
7
8
9
A
B
C
D
E
"
3
#
$
%
&
′
s
t
4
5
u
v
w
x
y
z
{
6
LSB
7
G
H
I
g
h
i
8
BS
NT
LF
VT
FF
CR
SO
SI
CAN
EM
(
9
)
10
11
12
13
14
15
SUB
ESC
FS
*
J
j
+
,
;
K
L
k
l
<
=
>
?
\
|
GS
–
•
M
N
O
]
m
n
o
}
RS
^
-
DEL
F
US
/
_
Hex Chart
A-30
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
EXAMPLE:
6. Hex Dump
Mode
(continued)
The capital letter A is a HEX 41. Find the letter A on
the above chart, and look towards the top of the chart
(MSB) and locate the HEX number 4. Then look to the
left side of the chart (LSB) and locate the HEX number
1. Therefore the HEX number is MSB=4 and LSB 1=
41.
This chart can be easily understood by memorizing
five HEX codes: Capital A is 41 Hex, numbers are 30’s
(0 is 30 HEX, 1 is 31 HEX etc.), Carriage Return (CR) is
0D, Line Feed (LF) is 0A and Form Feed is 0C.
When HEX Mode is disabled, a typical address will be
printed on a single envelope. When Hex Mode is
enabled, the same address will be printed on several
envelopes (3 to 5) because HEX codes are two digits
each separated by brackets. Since a capital letter A is
a Hex [41], there are 4 elements printed for each
character of the address.
When reviewing addresses printed in HEX mode, start
from the end of the address (ZIP Code 30’s number)
and count backward toward the beginning of the
address. Count the number of CRs [0D] and LFs [0A].
Verify that the printer’s address setup has the same
number of CRs and LFs as the address printed. If
there is a variation in the number of CRs or LFs be-
tween addresses, then the address MUST be termi-
nated with a (form feed) FF [0C] (within the data sent
to the printer).
When you’re finished using this option, use the Menu
button to back out of the menu until the printer dis-
plays OFF LINE . Then press the ON LINE button and
send addresses to the printer.
Pitney Bowes DA500/DA550 Operator Guide
A-31
Appendix A • Control Panel Menus
The DA500/DA550 has several language sets installed.
The options on the language menu are: A. Symbol Set, B.
Inch / Millimeter, C. Menu Language.
7. Language
A. Symbol Set
The symbol set contains the International Standards
Organization (ISO) character set substitution tables. They
include the following:
ISO 6 ANSI ASCII
ISO 69 FRENCH
ISO 21 GERMAN
ISO 4 UK
ISO 60 NORW/DAN
ISO 11 SWED/FIN
ISO 15 ITALIAN
ISO 17 SPANISH
ISO 61 NORW/DAN
ISO 10 SWED/FIN
ISO 16 PORTUGUESE
ISO CHAR SET
ISO 8859
Roman 8
WINDOWS LATIN
PC 8
B. Inch / Millimeter
This option selects the printer Measurement system—
Inch or Millimeter.
A-32
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
C. Menu Languages
7. Language
(continued)
This option changes the LCD control panel menu to the
language you want. Supported languages are English,
German, French, Italian, Spanish, Dutch and Polish.
To use this option:
1. Press the + or – buttons to scroll through the
Setup Menu options until 7. LANGUAGE ap-
pears on the LCD panel.
2. Press the Enter button to select this option.
3. Press Enter to select the Language option you
want to use—A, B or C.
4. Press the + button or – button to view the menu
languages available. Press Enter to select an
option.
5. When you’ve finished making selections, press
the Menu button to back out of the menu until
the printer displays OFF LINE . Then, press the
ON LINE button to enable the printer.
Pitney Bowes DA500/DA550 Operator Guide
A-33
Appendix A • Control Panel Menus
Use this option to feed very glossy material or if extra ink
8. Envelope
Feed Delay
drying time is needed. This option slightly reduces the
overall throughput of the printer.
To use this option:
1. Press the + or – buttons to scroll through the
Setup Menu options until 8. FEED DELAY appears
on the LCD panel.
2. Press the Enter button to select this option.
The time delay (0 to 30 seconds) can be adjusted
by pressing the + button (MORE) or – button
(LESS).
3. When you’ve finished making selections, press the
Menu button to back out of the menu until the
printer displays OFF LINE . Then, press the ON
LINE button to enable the printer.
A-34
Pitney Bowes DA500/DA550 Operator Guide
Appendix A • Control Panel Menus
Use this option to automatically eject the last envelope
in your job.
9. Auto
Envelope Eject
To use this option:
1. Press the + or – buttons to scroll through the
Setup Menu options until 9. AUTO ENVELOPE
EJECT appears on the LCD panel.
2. Press the Enter button to select this option.
3. Press the + button (ON) or the - button (OFF).
4. Press the Menu button to back out of the menu
until the printer displays “OFF LINE ”. Then,
press the ON LINE button to enable the printer.
Pitney Bowes DA500/DA550 Operator Guide
A-35
Appendix A • Control Panel Menus
This option is extremely useful whenever it is necessary
10. ROM
Revision
Number
to verify the Firmware Revision installed in the printer. It
is also useful to determine if your printer requires an
upgrade.
The Maintenance Count, which is the total number of
print cycles accumulated, is also displayed. This infor-
mation is helpful in determining solutions to printer
problems.
To momentarily view the ROM Revision and the Mainte-
nance Count:
1. Press the + or – buttons to scroll through the
Setup Menu options until 10. ROM REVISION
NUMBER appears on the LCD panel.
2. Press the Enter button to select this option.
3. Press the Menu button to back out of the menu
until the printer displays “OFF LINE ”. Then,
press the ON LINE button to enable the printer.
A-36
Pitney Bowes DA500/DA550 Operator Guide
Appendix B
DA500/DA550
Specifications
This Appendix contains
detailed hardware and ma-
terial specifications for the
DA500/DA550 printer.
Appendix B • Specifications
Physical Dimensions
14.7" (37.3 cm) high; 16.2" (41.2 cm) wide; 21.7" (55.1
cm) deep (without wireform).
Equipment
Specifications
Weight
44.11 lbs. (20 kg), including print cartridges (B & C) and
catch bin.
Electrical
Domestic (DA500/DA550): 120VAC, 60Hz, 1A
International (DA500/DA550): 220-240VAC, 50Hz, 0.5A
Agency Approvals
UL/cUL/VDE-GS
Interface
Centronics Parallel and Serial.
Control Language
PCL5, modified
Driver Compatibility
Windows 98/2000/NT/ME/XP compatible. Below is a
table of the Microsoft operating systems currently
supported and the dates Pitney Bowes currently ex-
pects to stop providing support for the drivers that run
in conjunction with those systems.
Microsoft’s
Microsoft Windows "Not Supported"
Last Date Pitney Bowes will support
Microsoft Windows Operating System
in conjunction with SmartMailer**
July 31, 2006
Recommended
Operating System
Date*
Replacement
98 and 98 (2nd ed.)
Millennium (Me)
NT 4.0
June 30, 2006
June 30, 2006
June 30, 2003
Windows 2000 Pro or XP Pro
July 31, 2006
July 31, 2004
Windows 2000 Pro or XP Pro
Windows 2000 Pro or XP Pro
To be determined
December 31, 2006 December 31, 2006
March 31, 2007 March 31, 2007
December 31, 2008 December 31, 2008
XP Home
2000 Professional
XP Professional
To be determined
To be determined
* As of 1/12/04 Source: Microsoft.com
** Dates subject to change, including any change due to Microsoft’s support cessation dates or if USPS changes
requirements. Should dates change, they will be posted on our web site at www.pb.com/support
.
B-2
Pitney Bowes DA500/DA550 Operator Guide
Appendix B • Specifications
Address Recovery
Memory buffer holds a maximum of 20 addresses
Equipment
Specifications
(continued)
Print Modes (Print Resolution)
Note: All color print quality specifications only
apply to the DA550.
•Draft:
Black - 150 x 600 DPI
Color - 300 x 150 DPI
•Letter Quality:
Black - 300 x 600 DPI
Color - 300 x 200 DPI
•Executive:
Black - 600 x 600 DPI
Color - 300 x 300 DPI
Fonts
Resident Fonts
Courier, Sans Serif, Roman, OCR A, Quincy, Springer,
Hancock, Alpine, Baxter, Marina, Stencil, Windmill,
Silicon, and Code 39 Barcode (All fonts are scalable
from 4 to 30 pt size.)
Resident Font Enhancements
•
•
•
•
•
Bold
Expanded
Outline
Condensed
Italic
Pitney Bowes DA500/DA550 Operator Guide
B-3
Appendix B • Specifications
Downloadable Fonts
Supports bitmapped, downloadable fonts.
Equipment
Specifications
(continued)
Cartridge Fonts
Not Required. Fonts are downloaded with addresses.
User-Definable Parameters
•
•
•
•
Font Characteristics
Address Placement
Barcode Characteristics
Print Quality
Barcode Printing Position
The DA500/DA550 can print a barcode in one of three
positions:
•
•
•
lower right of the envelope
above the address block
below the address block.
Barcode Printing Types
The DA500/DA550 can print the following barcodes:
1-Dimensional
•
The printer is capable of printing a USPS Certi-
fied POSTNET barcode. All types of barcodes
can be printable including FIM, 3 of 9, 4 state bar
code (UK, Canadian, Euro, Asutralia, etc.) and
others.
•
The printer is capable of printing 5-, 9-, or 11-
digit barcodes. 5-digit barcode printing may be
disabled through menu selection.
•
•
Delivery point barcode is generated by transmit-
ting the three digits.
The printer is capable of printing planet barcode
used for delivery confirmation services.
B-4
Pitney Bowes DA500/DA550 Operator Guide
Appendix B • Specifications
2-Dimensional
The printer is capable of printing an USPS
Certified IBIP barcode as well as all types of
2-D barcodes defined for the countries (UK,
Canadian, Euro, Australia etc.) and others to
the defined standards. Reference applicable
Postal Standards.
FIM (Facing Identification Mark)
The printer is capable of printing an approved
FIM barcode to the defined standards. FIM is
used to “face” first class mail with certain types
of IBI (information-based indicia) mail. NOTE:
Pitney Bowes Envelope DesignerTM Plus
software does not support the creation of FIM
barcode.
Throughput
Up to 10,000 pieces per hour, depending on color,
print mode, media size, number of address lines, and
barcode imprinting. The following throughput specifi-
cations are based on using number 10 envelopes, size
10 point type, 3 lines per address, 18 characters per
line, no barcode, margin 5 inch (12.7 cm).
Black Printing
DA500
Draft
10,000/hr 10,000/hr 9,000/hr
Draft Letter Executive
10,000/hr 10,000/hr 9,000/hr
Letter
Executive
DA550*
*with no color ink cartridge installed
DA550**
Draft
Letter
Executive
9,000/hr 9,000/hr 8,000/hr
**with color ink cartridge installed
Color Printing
DA500
DA550
Not Available
Draft Letter
4,000/hr 4,000/hr 3,000/hr
Executive
Pitney Bowes DA500/DA550 Operator Guide
B-5
Appendix B • Specifications
Stacker Capacity
Input Stacker: 200 #10 Envelopes
Output Stacker: 150 #10 Envelopes
Equipment
Specifications
(continued)
Effective Print Area
The printable width is 9.4 inches measured from the right
side of the mailpiece. The printable height is 15 inches
measured from the bottom edge of the mailpiece. See
the figure below.
Trailing Edge (Top)
FeedDirection
Flap on opposite side
Right
Left
LeadingEdge(Bottom)
NOTES:
1. All edges are viewed from the front surface of the material.
2. Two clear zones, each 0.3 inches wide, are required on the mailpiece
to allow clearance for the exit rollers.
3. Printing is allowed to the top edge of the media, however print
quality will be degraded.
4. The lower 5/8 inch of the material is reserved for the lower right
barcode when it is used.
B-6
Pitney Bowes DA500/DA550 Operator Guide
Appendix B • Specifications
Printhead/InkJet Cartridges
Cartridges: User-replaceable ink jet
Single Black Ink Cartridge - 711-1
Single Color Ink Cartridge - 660-5 - DA550 only
4 Pack of Black Ink Cartridges - 660-9
Equipment
Specifications
(continued)
Print Position Accuracy
For a #10 envelope (Acclaim #10 WW Commercial,Regular):
Horizontal: within +/- 1.5mm
Vertical: within +/- 1.5mm
Skew: within +/- 1 degree
For other media:
Horizontal: within +/- 3.0mm
Vertical: within +/- 3.0mm
Skew: within +/- 2-1/2 degrees
Environmental Limits
Operating Conditions:
Temperature: 55 to 95°F (12 to 35°C)
Humidity: 8 to 80%
Maximum Wet Bulb Temperature: 80°F (27°C)
Storage Conditions
Temperature (Printer): 42 to 100°F (5 to 40°C)
Humidity (Supplies): 10 to 90%
Maximum Wet Bulb Temperature: 85°F (29°C)
Shipment Conditions
Temperature (Printer): -40 to 140°F
Humidity (Supplies): 5 to 100%
Maximum Wet Bulb Temperature: 85°F (29°C)
Pitney Bowes DA500/DA550 Operator Guide
B-7
Appendix B • Specifications
Noise Level
Idle Mode: <6.6 Bel (A)
Operating Mode: <7.3 Bel(A)
Operator position: no more than 65 dBa referenced to
20 µpa.
Equipment
Specifications
(continued)
Recommended Usage
Pitney Bowes has tested this machine under many
different conditions and recommends that you do not
exceed the usage levels specified below:
•
•
Monthly usage is 77,000 pieces
NOTE: Usage beyond these recommended cycles is
not covered under your Equipment Maintenance
Agreement.
Product life is 5 years or 4,620,000 cycles (whichever
comes first)
B-8
Pitney Bowes DA500/DA550 Operator Guide
Appendix B • Specifications
Approved Media
Material
The paper types listed below are approved for use
with the DA500/DA550 Printer. Please note that the
dimensional limits above apply in all cases, and that all
media (flats, envelopes, postcards, catalog envelopes,
etc.) must be without windows, unstuffed and un-
sealed.
Specifications
•
•
•
•
•
•
•
White Wove
Bond paper
Recycled paper
Coated paper
Card stock
Brown kraft
Manila
Material Size and Thickness
Width
Height
Thickness
Minimum
Maximum
3"(76mm)
5"(127mm)
15"(381mm)
.003"(.0762mm)
.118"(2.99mm)
12.5"(317.5mm)
AlsoseethetableonpageB-11.
Material Notes
Envelopes have a flap along the long edge and are
processed by the printer non-flap edge first. Enve-
lopes may have either a diagonal or straight edge
along the envelope flap.
Booklets are defined as media having physical dimen-
sions 6 x 9" or larger. Booklets have an opening along
their long edge which is covered by a flap with an
adhesive seal.
Pitney Bowes DA500/DA550 Operator Guide
B-9
Appendix B • Specifications
Catalog envelopes have an opening along their short
edge which is closed by a flap with an adhesive seal.
Material
Specifications
(continued)
Postcards have no folds or bends. The printable side
may have a higher surface roughness than the non-
printable side.
Self-mailers may be of "C," "Z," or 1/2-folded con-
struction. They may not exceed the maximum allow-
able thickness as specified on the previous page and
must be tabbed per postal regulations.
A catalog may consist of multiple pages bound by
adhesive or tabs on the feed edge or at 90 degrees
with respect to the feed edge.
Sheet stock may consist of 16 to 28 lb. bond as well
as 60 to 80 lb. coated stock. The size and thickness
constraints specified above apply.
B-10
Pitney Bowes DA500/DA550 Operator Guide
Appendix B • Specifications
Envelope Sizes
Name
Style
Dimensions (Inch)
Height x Width
Dimensions (Metric)
Height x Width
#6-1/4
#6-1/2
#6-3/4
#8-1/2
#4
3-1/2 x 6"
89 x 152 mm
165 x 165
216 x 165
261 x 261
92 x 130
Square
6-1/2 x 6-1/2"
Commercial 3-5/8 x 6-1/2"
Square
Baronial
Baronial
Baronial
Baronial
Official
Official
Official
Official
Official
Official
Official
Official
8-1/2 x 8-1/2"
3-5/8" x 5-1/8"
4-1/8 x 5-5/8"
4-3/8 x 6-3/4"
4-3/4 x 6-1/2"
3-7/8 x 7-1/2"
3-3/4 x 6-3/4
3-5/8 x 8-5/8"
3-7/8 x 8-7/8"
4-1/8 x 9-1/2"
4-1/2 x 10-3/8"
4-3/4 x 11"
5 x 11-1/2"
3-7/8 x 7-1/2"
9 x 12-3/4"
6-3/8 x 9"
4-1/2 x 6-3/8"
4-3/8 8-11/16"
#5
105 x 142
110 x 171
121 x 165
98 x 190
#5-1/2
#6
#7-3/4
#7
95 x 171
#8-5/8
#9
92 x 219
98 x 225
#10
104 x 241
114 x 263
120 x 279
127 x 292
98 x 190
#11
#12
#14
Monarch
C 4
DIN C4
DIN C5
DIN C6
229 x 324
162 x 229
114 x 162
110 x 220
C 5
C 6
DL
Pitney Bowes DA500/DA550 Operator Guide
B-11
Appendix B • Specifications
This page is intentionally blank.
B-12
Pitney Bowes DA500/DA550 Operator Guide
Index
Index
Cleaning
Exit Rollers 5-3
Index
Floor Assembly and Top Cover 5-3
Precautions 5-2
Preventive Maintenance 5-2
Print Head Cartridge 5-2
Rubber Rollers 5-2
Sensor 5-3
Symbols
5-Digit On / Off A-15
9-Digit On/Off A-16
Cleaning Printhead Cartridge 5-2
Clear Counter
A
Using Menu to A-18
Clear Counter A-18
Clear Memory A-16
Communications A-27
Baud Rate A-27
Address High 6-7
Address Layout
Setting with Menu A-10
Address Recovery
DTR handshaking A-24
Line Termination A-28
parallel interface A-24
Parity A-27
serial interface A-24
Word Length A-28
XON/XOFF A-24
Specification B-3
Using Menu to invoke A-17
Address Smudging 6-3
Addresses "Walking" 6-4
Agency Approvals B-2
Approved Media B-9
Approved Media Types 3-3
Attach the Material Prop 2-7
Auto Envelope Eject A-35
Control Language B-2
Control Panel 3-5
Control Panel Buttons
A-2
CPU
B
Recommended 1-3
CMYK Printing Alignment (DA750 only) 5-4
Barcode 4-15, A-14, A-15
Barcode (Lower Right) is not Printing 6-5
Barcode Options
Setting with Menu A-14
Barcode Printing B-4
Barcode Problems 6-6
Bold Type
D
Distance to Bottom A-8
Distance to Right A-7
Downloadable Fonts B-4
Draft Print Quality A-10
Driver Compatibility B-2
Driver, Software for Printer 4-2
Drying Times B-2
Unwanted 6-4
C
Cartridge Fonts B-4
Choosing a Location for Your Printer 2-5
i-2
Pitney Bowes DA500/DA550 Operator Guide
Index
Heavy Media Mode
Using Menu to Select A-21
Hex Dump Mode A-29, A-30, A-31
E
Effective Print Area B-6
Electrical
Specifications B-2
Envelope Designer™ 4-15
Envelope Feed Delay A-34
Envelope Sizes
I
Important Safety Notes 2-5
Inch / Millimeter
Using Menu to Select A-29
Inch/Millimeter A-29
Ink Jet Cartridge 2-3
Installing 2-13
Listing of B-7
Environmental Limits B-7
Executive Print Quality A-10
Exit Rollers 3-6, 3-16
Cleaning 5-3
Removing 2-15
Input Area 3-4
Installation Quality Report 2-3
Installing
Ink Jet Cartridge 2-13
Interface
Centronics Parallel B-2
Interface Panel 3-4
Interface Problems 6-4
Intermittent Feed 6-2
Internal Fonts 3-2
F
Feed Angle 3-11
Fence, sliding 3-5, 3-12
Feed Gap, setting • 3-7
Feed Problems 6-2
Feed Roller
Doesn't Move 6-6
Floor Assembly and Top Cover
Cleaning 5-3
Font
Selecting with Menu A-13
Font Menu A-12, A-13
Font Size 3-3
J
Jam
Fuzzy Printing 6-3
Paper 6-7
Shuttle 6-7
Job Settings A-19
G
Get Addresses A-16
Getting Help 1-3, 1-4
Glossy Material
L
Language A-32
Print Quality 3-15
Letter Print Quality A-10
Light Material 3-11
Light Print 6-3
H
Line Spacing A-8
H-Block Separators 3-4
Heavy Material 3-11
Heavy Media A-23
Lines Per Address A-26
Loading Material 3-13
Location, Barcode A-15
Pitney Bowes DA500/DA550 Operator Guide
i-3
Index
M
P
Main Menu Options
Address Layout A-7
Barcode A-14, A-15
Clear Counter A-17
Fonts A-12, A-13
Package Contents
Unpacking the Printer 2-3
Paper Jam 6-7
Parallel Cable 2-3
Cable Length 2-5
Job Settings A-18
Connecting 2-10
Print Quality A-10, A-11
Material
Parallel Port
Cable Length 1-3
Loading 3-13
Location of 2-11
Material Notes B-9
Material Size and Thickness B-7
Material Thickness 3-3
Media Size 3-3
Media Thickness Lever 3-15 5-2
Memory Card Error 6-8
Menu Languages A-29
Misfeeds 6-2
Petroleum Based Cleaning Solvents 5-2
Phone Support 1-4
Physical Dimensions B-2
PostNet Certificate 2-3
Power Cord 2-3
Connecting 2-12
Receptacle Location 2-12
Preventive Maintenance 5-2
Print
Motor Problems 6-5
Multifeed (Feeds Doubles) 6-2
No printing 6-3
Print Driver
Software 4-2
Print Head
N
Purge A-22
Test A-21,
Using Menu to A-21
Print Modes (Print Resolution)
Available B-3
No Communications 6-4
No Print 6-3
Noise Level B-8
O
Print Position Accuracy B-7
Print Qualities 3-2
Print Quality 3-15, A-11, A-12
Setting with Menu A-10
Print Quality Problems 5-2, 6-3
Printer Does Not Respond 6-4
Printer Driver Software 2-3
Printer Features 3-3
Printer Operating Guide 2-3
Printhead
Operating System
Recommended 1-3
Operator Safety Tip Card 2-3
Ordering Supplies 1-5
Orientation A-8
Out of Memory 6-8
Output Area 3-6
Output Stack Height 3-17
Output Stacker 2-3
Output Stacker Tray
Assembling 2-9
Purging 5-2
Printhead/InkJet Cartridge B-7
i-4
Pitney Bowes DA500/DA550 Operator Guide
Index
Printing
Light 6-3
Setup Adjustments
Exit Rollers 3-16
Not Sharp 6-3
Feed Angle 3-11
Test Piece 3-18
Feed Ramp 3-14
Printing Alignment, CMYK (DA750 only) 5-4
Problems and Solutions 6-2
Purge Print Head A-25
Purging Printhead 5-2
Media Thickness Lever 3-15
Output Stack Height 3-17
Separator Gap 3-7
SlidingFence 3-12
Wireform 3-9
Setup Menu
Q
Communications A-27
Envelope Auto Eject A-30
Envelope Feed Delay A-30
Heavy Media Mode A-23
Hex Dump Mode A-26, A-27
Language A-28, A-29
Lines per Address A-26
Purge Print Head A-25
Rom Revision Number A-31
Test Print Head A-24
Setup Menu Graphic A-22
Setup Menu Options
Auto Envelope Eject A-30
Envelope Feed Delay A-34
Heavy Media A-22
Quick Start Card 2-3
R
Recommended Usage B-8
Recycled Material
Print Quality 3-15
Resident Font Enhancements B-3
Resident Fonts
Listing B-3
ROM Revision Number A-36
S
Hex Dump Mode A-26, A-27
Language A-32, A-33
Lines per Address A-23, A-24, A-25
Purge Print Head A-23
ROM Revision Number A-36
Test Print Head A-22, A-23
Selecting the DA550 Printer From a Win-
dows Application 4-14
Sensor
Cleaning 5-3
Separator Gap 3-6
Serial Cable 1-3, 2-11
Cable Length 2-11
Connecting 2-11
Location of 2-5
Setting Up the DA550 2-4
Shingling
Stack 3-11
Shuttle Jam 6-7
Sliding Fence 2-3
Assembling 2-8
Sliding Fence (short) 2-3
Smudging
Address 6-3
Pitney Bowes DA500/DA550 Operator Guide
i-5
Index
Throughput B-5
Top Cover 3-6
Specifications
Address Recovery B-2
Agency Approvals B-2
Approved Media B-7
Barcode Printing B-3
Cartridge Fonts B-3
Control Language B-2
Downloadable Fonts B-3
Driver Compatibility B-2
Effective Print Area B-4
Electrical B-2
Troubleshooting 6-1
Address Printing is not Sharp 6-3
Address Smudging 6-3
Address too High 6-7
Addresses "Walking" 6-4
Barcode (Lower Right)
is not Printing 6-6
Intermittent Feed 6-2
Memory Card Error 6-7
Motor Turning but no Feed Roller
Movement 6-6
Multifeed (Feeds Doubles) 6-2
No Communications; Printer Does Not
Respond 6-4
Envelope Sizes B-9
Environmental Limits B-4
Fonts B-3
Interface B-2
Material Notes B-6
Material Size and Thickness B-7
Noise Level B-5
No Print 6-3
Out of Memory 6-8
Paper Out or Paper Jam 6-7
Shuttle Jam 6-7
Physical Dimensions B-2
Print Modes (Print Resolution) B-2
Print Position Accuracy B-4
Printhead/InkJet Cartridge B-4
Recommended Usage B-5
Resident Font Enhancements B-3
Resident Fonts B-3
Stacker Capacity B-4
Throughput B-3
Unwanted Bolding 6-4
Tyvek
Print Quality 3-14
U
Unpacking the Printer 2-2
Unwanted Bolding 6-4
User-Definable Parameters B-3
Weight B-2
User-Definable Parameters B-4
Using the Control Panel A-2
Using the Menus A-3, A-4, A-5, A-6
Using the Setup Menu A-21
Using This Guide 1-2
Speed
Printer 3-2
Stacker Capacity B-6
Stacker Tray 3-6
Standard Material 3-11
Supplies
W
Ordering 1-5
Weight B-2
Wire Frame 3-4
T
Assembling 2-7
Technical Support 1-4
Test Piece 3-18
Test Print Head A-24
Wire Frame (Input Material Stacker) 2-3
Wireform 3-9
i-6
Pitney Bowes DA500/DA550 Operator Guide
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