HP EliteBook 8770w Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv
Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 7
Left ..................................................................................................................................................... 13
3 Illustrated parts catalog ............................................................................................................................... 18
4 Removal and replacement procedures ....................................................................................................... 36
v
vi
5 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 107
6 Specifications .............................................................................................................................................. 112
7 Backup and recovery .................................................................................................................................. 117
8 Power cord set requirements .................................................................................................................... 122
9 Recycling ..................................................................................................................................................... 124
Index ................................................................................................................................................................. 125
vii
viii
1 Product description
Category
Description
Product Name
Processors
HP EliteBook 8770w Mobile Workstation
Next Generation Intel® Core™ i7 processors, (support Intel Turbo Boost Technology):
●
●
●
●
i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W
i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
i7-2820QM, 2.3 GHz (turbo up to 3.4 GHz) quad-core processor, 8 MB L3 cache, 8 threads,
45W
●
i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W
Next Generation Intel® Core™ i5 processors, (support Intel Turbo Boost Technology Technology):
●
●
i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
Chipset
Mobile Intel QM77
Graphics
Support for the following graphics subsystem graphics boards (all feature OpenGL driver support):
●
●
●
●
AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support)
NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory
NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory
NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory
Display
●
Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without
webcam
●
●
Display panel, 43.9 cm (17.3 in), FHD AG LED WVA
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not
available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and
cables, and 2 WWAN antenna and cables)
●
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam
(not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and
cables, and 2 WWAN antenna and cables)
Memory
4 customer-accessible/upgradable memory module slots
Supports dual-channel memory
Supports up to 32,768 GB of system RAM
DDR3 1600MHz PC3-12800 SODIMMS
1
Category
Description
Supports the following configurations:
●
●
●
●
●
●
2048 MB total system memory (2048 × 1)
4096 MB total system memory (4096 × 1)
4096 MB total system memory (2048 × 2)
8192 MB total system memory (8192 × 1)
8192 MB total system memory (4096 × 2)
8192 MB total system memory (2048 × 4); only available on computer models equipped with a
quad-core processor
●
●
●
12288MB Total System Memory (4096MB x 3)
16384 MB total system memory (8192 x 2)
16384 MB total system memory (4096 x 4); only available on computer models equipped with a
quad-core processor
●
32768 MB total system memory (8192 x 4); only available on computer models equipped with a
quad-core processor
Primary and
Supports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in)
secondary storage
solid-state drive for primary and secondary storage.
Support for RAID 0/1/5
Supports the following Serial ATA (SATA), 7200-rpm drives:
●
●
●
●
750 GB
500 GB
320 GB
500 GB self encrypting drive (SED)
Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
●
●
●
●
●
256 GB Self Encrypting Drive (SED)
128 GB
160 GB
180 GB
24 GB
Upgrade bay
Supports the following 12.7 mm 6.35 cm (0.5 in) tray load SATA optical drives:
●
●
●
●
Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive
±RW SuperMulti Double-Layer Drive
DVD±RW SuperMulti Double-Layer Drive
DVD-ROM Drive (defeatured combo)
Supports a 7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm
Supports "No Drive" option
Audio and video
Integrated dual-array microphone
High-definition (HD) audio with SRS premium sound
2
Chapter 1 Product description
Category
Modem
Description
2 stereo speakers
Integrated 720p HD webcam
56K V.92 data/fax modem
Supports “no modem” option
Modem cable not included
Intel® 82579LM Gigabit Network Connection
S3/S4/S5 wake on LAN
Ethernet
NIC power-down technology
Ethernet cable not included
Wireless
Integrated wireless local area network (WLAN) options by way of the following wireless
modules:
●
●
●
Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module
Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module
Broadcom 802.11a/b/g/n 2x2WiFi Adapter
Three WLAN antennas (3) built into display assembly
Support for “no WLAN” option
Integrated wireless wide area network (WWAN) options by way of the following wireless
modules: (not available on computer models with Dream Color displays)
●
●
HP hs2340 HSPA+ Mobile Broadband Module
HP un2430 EV-DO/HSPA Mobile Broadband Module
WWAN antennas (2) built into display assembly (worldwide, 5-band)
Support for “no WWAN” option
Security provided by subscriber identify module (SIM) located inside battery bay
HP Integrated Module with Bluetooth 4.0
Support for “no WPAN” option
External media
card
One ExpressCard slot, supporting 16-bit and 32-bit (Cardbus) ExpressCard modules
Digital Media Card reader, supporting the following formats:
●
●
●
●
●
MultiMediaCard (MMC)
MultiMediaCard Plus (MMC+)
Secure Digital (SD) Memory Card
Secure Digital High-Capacity (SDHC) Memory Card
Secure Digital Extended Capacity (SDXC) Memory Card
3
Category
Ports
Description
●
●
●
●
●
●
●
●
●
●
●
●
●
1394a (1)
Multi-pin AC port
Audio in (mono microphone)
Microphone input (stereo)
Audio-out (stereo headphone)
Display port (1.1a for NVIDIA, 1.2 for AMD)
Docking connector
eSATA/USB 2.0 combo
RJ-11 (modem)
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (2) 1 port with USB charging support
VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug with
auto-detect)
Docking
Supports the following docking stations:
●
●
●
●
●
HP 230W Docking Station
HP 230W Advanced Docking Station
HP USB 2.0 Docking Station
HP Essential USB 2.0 Port Replicator
HP LAN and USB Travel Hub
Keyboard/pointing
devices
36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick
buttons and 3 TouchPad buttons) without backlight
36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick
buttons and 3 TouchPad buttons) with backlight (not supported in Japan or Brazil)
Spill-resistant DuraKeys coating
Spill-resistant DuraPad coating on TouchPad
Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)
TouchPad supports vertical scroll zone
Taps enabled as default
Power
Supports the following AC adapters with localized cable plug support:
requirements
●
●
●
●
200W Slim Smart AC adapter
230W Slim Smart AC adapter
230W Smart AC adapter
3-wire plug (with ground pin)
4
Chapter 1 Product description
Category
Description
Support for the following batteries:
●
●
●
8-cell, 2.8 Ah (83 WHr) Li-ion battery
8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only)
Supports 9-cell (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast
Charge)
●
Supports 9-cell 3.0 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life
Battery (does not support HP Fast Charge)
HP Fast Charge Technology
Security
Integrated fingerprint reader
Integrated Smart Card reader
Preboot authentication (password, Smart Card)
Supports security lock
Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock
Full volume encryption
Operating system
Preinstalled operating systems:
●
●
●
●
Windows® 7 Home Premium 64 (select models only)
Windows 7 Professional 64 (select models only)
Windows 7 Professional 32 (select models only)
FreeDOS
Operating system and Microsoft® Office preinstalled (not supported in Japan):
●
●
Windows 7 Professional 64 with Office 2010 Starter (select models only)
Windows 7 Professional 32 with Office 2010 Starter (select models only)
Restore media:
●
●
●
●
●
Windows 7 Professional 64 (select models only)
Windows 7 Professional 32 (select models only)
Windows 7 Home Premium 64 (select models only)
Windows 7 DRDVD (select models only)
Windows XP Professional 64 (service only)
Certified:
●
●
●
Microsoft WHQL
Novell
SuSE Linux
5
Category
Description
Web-only support:
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●
●
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Windows XP Professional 64 (select models only)
Windows XP Professional 32 (select models only)
Windows 7 Ultimate 64 (select models only)
Windows 7 Ultimate 32 (select models only)
Windows 7 Enterprise 64 (select models only)
Windows 7 Enterprise 32 (select models only)
Serviceability
End-user replaceable parts:
●
●
●
●
●
Memory module
Optical drive
SIM
WLAN module
WWAN module
6
Chapter 1 Product description
2 External component identification
Top
TouchPad
Component
(1)
Description
Left pointing stick button
Center pointing stick button
Pointing stick
Can be used with the pointing stick and functions like the
left button on an external mouse.
(2)
(3)
(4)
Can be used with the pointing stick and functions like the
center button on an external mouse.
Moves the pointer and selects or activates items on the
screen.
Right pointing stick button
Can be used with the pointing stick and functions like the
right button on an external mouse.
(5)
(6)
(7)
(8)
Right TouchPad button
Center TouchPad button
Left TouchPad button
TouchPad
Functions like the right button on an external mouse.
Functions like the center button on an external mouse.
Functions like the left button on an external mouse.
Moves the pointer and selects or activates items on the
screen.
(9)
TouchPad on/off button
Turns the TouchPad on and off.
Top
7
Lights
Component
(1)
Description
TouchPad on/off light
●
●
Off: The TouchPad is on.
Amber: The TouchPad is off.
(2)
(3)
Caps lock light
Power light
On: Caps lock is on.
●
●
●
On: The computer is on.
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
(4)
(5)
Num lock light
Wireless light
On: Num lock is on.
●
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●
Amber: All wireless devices are off.
(6)
(7)
Mute light
●
●
Amber: Computer sound is off.
White: Computer sound is on.
Web browser light
●
●
On: The computer is on.
Off: The computer is off or in Hibernation.
(8)
Calculator light
●
●
On: The Windows® calculator function is on.
Blinking: The calculator has been activated.
8
Chapter 2 External component identification
Buttons and fingerprint reader (select models only)
Component
Description
(1)
(2)
TouchPad on/off button
Power button
Turns the TouchPad on and off.
●
●
●
●
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
●
Windows 7—Select Start > Control Panel > System
and Security > Power Options.
●
Or refer to the HP Notebook Reference Guide.
(3)
(4)
(5)
Wireless button
Turns the wireless feature on or off but does not establish a
wireless connection.
Volume mute button
Web browser button
Mutes and restores speaker sound.
When Windows is running, press the button to open the
default Web browser.
(6)
(7)
Calculator button
Fingerprint reader
Opens the Windows calculator function.
Allows a fingerprint logon to Windows, instead of a
password logon.
Top
9
Keys
Component
(1)
Description
esc key
Displays system information when pressed in coMBination
with the fn key.
(2)
(3)
(4)
Function keys
fn key
Execute frequently used system functions when pressed in
coMBination with the fn key.
Executes frequently used system functions when pressed
in coMBination with a function key or the esc key.
Windows logo key
Displays the Windows Start menu.
(5)
Windows applications key
Displays a shortcut menu for items beneath the pointer.
(6)
(7)
Integrated numeric keypad
num lk key
When the keypad has been enabled, the keys can be used
like an external numeric keypad.
Enables/disables the integrated numeric keypad when
pressed.
10 Chapter 2 External component identification
Front
Component
Description
(1)
Media Card reader
Supports the following digital card formats:
●
●
●
●
●
Secure Digital (SD) Card
Secure Digital HC (SDHC) Card
Secure Digital XC (SDXC) Card
MultiMediaCard (MMC)
MultiMediaCardplus (MMC+)
(2)
(3)
Display release latch
Wireless light
Opens the computer.
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●
Amber: All wireless devices are off.
(4)
(5)
Power light
●
●
●
On: The computer is on.
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
AC adapter/Battery light
●
●
●
Amber: The computer is connected to external power and
the battery is charged from 0 – 90%.
White: The computer is connected to external power and
the battery is charged from 90 – 99%.
Blinking Amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
Off: The battery is fully charged.
(6)
(7)
Hard drive light
●
●
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
NOTE: For information on HP 3D DriveGuard, see the
HP Notebook Reference Guide.
Speakers (2)
Produce sound.
NOTE: To use the SRS Premium Sound software, select Start
> All Programs > SRS Premium Sound.
Front 11
Right
Component
(1)
Description
Audio-out (headphone) jack
Produces sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the headphone
jack, the computer speakers are disabled.
(2)
(3)
Audio in (microphone) jack
USB charging port
Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
Connects an optional USB device. The USB 2.0 charging
port can also charge select models of cell phones and MP3
players, even when the computer is off. For more
information about USB devices, see the HP Notebook
Reference Guide.
(4)
USB 2.0 port
Connects optional USB devices.
(5)
External monitor port
Connects an external VGA monitor or projector.
Supports optional Smart Cards.
(6)
(7)
Smart Card reader
Upgrade bay (optical drive shown)
The upgrade bay can hold a weight-saver option, a hard
drive, or an optical drive that reads an optical disc.
NOTE: On select models, the optical drive also writes to
an optical disc.
(8)
Optical drive eject button
Releases the disc tray.
12 Chapter 2 External component identification
Left
Component
(1)
Description
Security cable slot
USB 3.0 ports (2)
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2)
Connect optional USB 3.0 devices and provide enhanced
USB power performance.
(3)
(4)
1394 port
Vents (2)
Connects an optional IEEE 1394 or 1394a device, such as
a camcorder.
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(5)
(6)
(7)
RJ-45 (network) jack
DisplayPort
Connects a network cable.
Connects an optional digital display device, such as a high-
performance monitor or projector.
eSATA/USB 2.0 combo port
Connects a high-performance eSATA component, such as
an eSATA external hard drive, or connects an optional USB
device.
(8)
ExpressCard slot
Supports optional ExpressCards.
Left 13
Display
Component
Description
(1)
Internal display switch
Turns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
(2)
(3)
WLAN antennas (3)*
Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
WWAN antennas (2)* (select models only)
Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
(4)
(5)
(6)
Internal microphones (2)
Webcam light
Record sound.
On: The webcam is in use.
Records video and captures still photographs.
Webcam
To use the webcam, select Start > All Programs >
Communication and Chat > HP Webcam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
14 Chapter 2 External component identification
Rear
Component
(1)
Description
RJ-11 (modem) jack
Vents (2)
Connects a modem cable.
(2)
Enable airflow to cool internal components.
NOTE: The computer fan starts up
automatically to cool internal components and
prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(3)
Power connector
Connects an AC adapter.
Rear 15
Bottom
Component
Description
(1)
(2)
Battery bay
SIM slot
Holds the battery.
Supports a wireless subscriber identity module (SIM).
The SIM slot is located inside the battery bay.
(3)
Battery release latch
Releases the battery.
(4)
(5)
(6)
Accessory battery connector
Docking connector
Connects an optional accessory battery.
Connects an optional docking device.
Releases the service door from the computer.
Service door release latch
(7)
Vents (3)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(8)
Bluetooth compartment
Contains a Bluetooth device (select models only).
16 Chapter 2 External component identification
Component
(9)
Description
Speakers (2)
Service door
Produce sound.
NOTE: To use the SRS Premium Sound software,
select Start > All Programs > SRS Premium Sound.
(10)
Provides access to the hard drive bay, the wireless
LAN (WLAN) module slot, the WWAN module slot, and
the memory module slots.
NOTE: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact technical support through Help and Support.
Bottom 17
Item Description
Spare part number
(1)
Display
Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) WVA
Display panel, 43.9 cm (17.3 in), FHD AG LED WVA
691223-001
691224-001
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam 688736-001
(not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna
and cables, and 2 WWAN antenna and cables)
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without
webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN
antenna and cables, and 2 WWAN antenna and cables)
688735-001
NOTE: See Display components on page 24 for more display component information and spare part numbers.
(2)
Keyboard (includes keyboard cable, pointing stick and pointing stick cable):
Without backlight, for use in Belgium
With backlight, for use in Belgium
Without backlight, for use in Brazil
Without backlight, for use in Canada
With backlight for use in Canada
688737-A41
688738–A41
688737-201
688737-DB1
688738–DB1
688737-261
688737-AB1
688738-AB1
688737-081
688738-081
688737-B71
688738-B71
688737-051
688738-051
688737–271
688737-041
688738-041
688737–FL1
688738–FL1
688737-211
688737-DD1
688737-BB1
688737-061
688738-061
688737-291
Without backlight, for use in Bulgaria
Without backlight, for use in Taiwan
With backlight, for use in Taiwan
Without backlight, for use in Denmark
With backlight, for use in Denmark
Without backlight, for use in Finland and Sweden
With backlight, for use in Finland and Sweden
Without backlight, for use in France
With backlight, for use in France
Without backlight, for use in Romania
Without backlight, for use in Germany
With backlight, for use in Germany
Without backlight, for use in Czechoslovakia
With backlight, for use in Czechoslovakia
Without backlight, for use in Hungary
Without backlight, for use in Iceland
Without backlight, for use in Israel
Without backlight, for use in Italy
With backlight, for use in Italy
Without backlight, for use in Japan
Computer major components 19
Item Description
Without backlight, for use in Latin America
Spare part number
688737-161
688738-161
688737-B31
688738-B31
688737-FP1
688737-091
688738-091
688737-131
688737-251
688738-251
688737-171
688737-BA1
688737-AD1
688738-AD1
688737-071
688737-BG1
688738-BG1
688737–151
688737-281
688738-281
688737-141
688737-031
688738-031
688737-001
688738-001
688737-D61
688738-D61
688747-001
With backlight, for use in Latin America
Without backlight, for international use
With backlight, for international use
Without backlight, for use in Northwest Africa
Without backlight, for use in Norway
With backlight, for use in Norway
Without backlight, for use in Portugal
Without backlight, for use in Russia
With backlight, for use in Russia
Without backlight, for use in Saudi Arabia
Without backlight, for use in Slovenia
Without backlight, for use in South Korea
With backlight, for use in South Korea
Without backlight, for use in Spain
Without backlight, for use in Switzerland
With backlight, for use in Switzerland
Without backlight, for use in Greece
Without backlight, for use in Thailand
With backlight, for use in Thailand
Without backlight, for use in Turkey
Without backlight, for use in the United Kingdom and Singapore
With backlight, for use in the United Kingdom and Singapore
Without backlight, for use in the United States
With backlight, for use in the United States
Without backlight for use in India
With backlight for use in India
(3)
(4)
(5)
(6)
Top cover (includes TouchPad)
TouchPad (included with top cover)
RTC battery
651948-001
Fan/graphics board heat sink assembly (includes replacement thermal material):
For use with AMD graphics subsystem
For use with NVIDIA graphics subsystem
Primary memory modules (PC3-10600, 1333 MHz, shared):
688733-001
696435-001
(7)
20 Chapter 3 Illustrated parts catalog
Item Description
2 GB — 2048 MB memory module (PC3-12800, 1600 MHz, DDR3)
Spare part number
652792-001
4 GB — 4096 MB memory module (PC3-12800, 1600 MHz, DDR3)
8 GB — 8192 MB memory module (PC3-12800, 1600 MHz, DDR3)
Fan/heat sink assembly (includes replacement thermal material):
641369-001
670034-001
(8)
(9)
653629-001
688762-001
Processor (includes replacement thermal material):
Next Generation Intel® Core™ processors (support Intel Turbo Boost Technology):
i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W
681954-001
i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 680646-001
i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 681283-001
i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W 681284-001
i7-3920XM, 2.90 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads,
55W55W
691351-001
Next Generation Intel® Core™ i5 processors (support Intel Turbo Boost Technology):
i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
Graphics board (includes replacement thermal material):
681952-001
681953-001
(10)
AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support)
NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory
NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory
NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory
Processor heat sink
689279-001
689280-001
689281-001
689282-001
(11)
For use only with computer models equipped with dual-core processors
For use only with computer models equipped with quad-core processors
Modem module 56K V.92 data/fax modem
652542-001
653629-001
628824-001
(12)
(13)
NOTE: The modem module spare part kit does not include a modem module cable. The
modem module cable is included in the Cable Kit, spare part number 652545-001.
System board (includes replacement thermal material)
For use in all countries and regions except the People's Republic of China:
●
●
For use with computer models equipped with Intel quad-core processors
For use with computer models equipped with Intel dual-core processors
688746-001
688745-001
For use only in the People's Republic of China:
●
●
For use with computer models equipped with Intel quad-core processors
For use with computer models equipped with Intel dual-core processors
690035-001
690034-001
(14)
Expansion memory modules (PC3-10600, 1333 MHz, shared):
Computer major components 21
Item Description
Spare part number
652972-001
2 GB
4 GB
8 GB
641369-001
670034-001
(15)
Solid-state drive (includes bracket and screws)
●
●
●
●
256 GB solid-state drive Self-Encrypting drive (SED)
128 GB solid-state drive
688767-001
688766-001
688768-001
700373-001
160 GB solid-state drive
180 GB solid-state drive
(16)
(17)
WLAN module:
Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module
Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module
Broadcom 802.11a/b/g/n 2x2WiFi Adapter
WWAN module:
695915-001
698588-001
669832-001
HP un 2430 EV-DO/HSPA Mobile Broadband Module
HP hs2340 HSPA+ Mobile Broadband Module
Speaker assembly
634400-001
668969-001
652540-001
689284-001
696435-001
(18)
(19)
(20)
(21)
Audio/USB 2.0 board
Display (VGA) port
Power connector cable
NOTE: The power connector cable is included in the Cable Kit, spare part number 652545-001.
(22)
(23)
Modem cable
628824-001
Network cable (includes RJ-45 jack)
652545-001
NOTE: The network cable is included in the Cable Kit, spare part number 652545-001.
(24)
(25)
USB 3.0 board
689283-001
Battery:
9-cell, Li-ion, 2.2 Ah (73 WHr)
9-cell, Li-ion, 3.0 Ah (100 WHr)
8-cell, Li-ion, 2.8 Ah (75 WHr)
8-cell, Li-ion, 2.8 Ah (83 WHr)
Base enclosure (includes computer feet)
ExpressCard (plastic insert)
Mass storage device
634089-001
634087–001
632425-001
632427-001
688765-001
689283-001
(26)
(27)
(28)
22 Chapter 3 Illustrated parts catalog
Item Description
Spare part number
Supports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in) solid-state drive for
primary and secondary storage:
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number
642774-001.
●
●
●
●
750 GB, SATA, 7200-rpm
633252-001
634925-001
634862-001
683801-001
500 GB, SATA, 7200-rpm
320 GB, SATA, 7200-rpm
500 GB SATA SED (Self-Encrypting Drive), 7200-rpm
(29)
Optical drive (includes bezel and bracket) supported in upgrade bay
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
DVD±RW SuperMulti Double-Layer Drive
DVD-ROM Drive
688772-001
688771-001
688770-001
688769-001
Also supported in upgrade bay:
500 GB, 7200 rpm hard drive
634925-001
(30)
(31)
Service access cover
698410-001
699467-001 (RCTO)
Smart Card reader (includes cable)
688742-001
Computer major components 23
Item
Description
Spare part number
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with
webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN
antenna and cables, and 2 WWAN antenna and cables)
688736–001
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without
webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN
antenna and cables, and 2 WWAN antenna and cables)
688735-001
652529-001
(4)
Display hinge cover
(5)
Display Hinge Brackets (included in Display Hinge Kit, left and right hinges and brackets) 652528-001
WWAN antenna and cables (included in the Antenna Kit, spare part number 652530-001)
WLAN antenna and cables (included in the Antenna Kit, spare part number 652530-001)
(6)
(7)
(8)
Display panel cable (includes webcam module cable)
Webcam cable
688761-001
652527-001
652524-001
652528-001
652530-001
655312-001
688741-001
(9)
(10)
(11)
Display enclosure
Hinge Pipe (included in Display Hinge Kit)
Antenna Kit (includes WLAN and WWAN antennas) (not illustrated)
Microphone (not illustrated)
CRT board (not illustrated)
Display components 25
Mass storage devices
Item
(1)
Description
Spare part number
7.0 mm (0.28 in), 9.5 mm (0.37 in), or 12.7 mm (0.5 in) hard drive:
NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.
●
●
●
●
750 GB, 7200-rpm
633252-001
634925-001
634862-001
683801-001
500 GB, 7200-rpm
320 GB, 7200-rpm
320 GB, 7200-rpm SATA SED (Self-Encrypting Drive)
(2)
(3)
(4)
Hard drive bracket (Included only with solid-state drives. See spare part numbers below
in this table.)
Optical drive bracket (Included with optical drive. See spare part numbers below in this
table.)
688769-001
Optical drive (includes bezel and bracket)
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
DVD±RW SuperMulti Double-Layer Drive
688772-001
688771-001
688770-001
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
26 Chapter 3 Illustrated parts catalog
Item
(5)
Description
Spare part number
DVD-ROM Drive
688769-001
6.35 cm (2.50 in) Solid-state drive (includes bracket):
●
●
●
●
●
256 GB solid-state drive Self-Encrypting drive (SED)
128 GB solid-state drive
688767-001
688766-001
688768-001
700373-001
701479–001
160 GB solid-state drive
180 GB solid-state drive
24 GB solid-state drive
Mass storage devices 27
Miscellaneous parts
Description
Spare part number
AC Adapter
230W PFC Slim AC Smart Adapter
200W PFC Slim AC Smart Adapter
230W PFC AC Smart Adapter
Power cord (3 conductor, black,1.83 m):
For use in Argentina
693706-001
693708-001
693714-001
491683-D01
491683-011
491683-202
491683-081
491683-021
491683-D61
491683-BB1
491683-171
491683-291
491683-001
491683-AA1
491683-AR1
491683-AD1
491683-111
491683-AB1
491683-201
491683-031
642774-001
655547-001
688744-001
652547-001
For use in Australia
For use in Brazil
For use in Denmark
For use in Europe, the Middle East, and Africa
For use in India
For use in Israel
For use in Saudi Arabia
For use in Japan
For use in North America
For use in the People's Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom and Singapore
Hard Drive Hardware Kit (includes hard drive bracket and screws)
Hard drive upgrade bay
Screw Kit
ExpressCard socket
28 Chapter 3 Illustrated parts catalog
Sequential part number listing
Spare part
number
Description
390632-001
434594-001
491683-001
491683-011
491683-021
491683-031
491683-081
491683-111
491683-171
491683-201
491683-202
491683-291
491683-AA1
491683-AB1
491683-AD1
491683-AR1
491683-BB1
491683-D01
491683-D61
572511-001
591699-001
592923–001
626729-002
628824-001
631954-001
632425-001
632427-001
633252-001
634087-001
634089-001
634400-001
634862-001
Optical USB/PS2, 2 button mouse
Optical USB travel mouse
Power cord for use in North America (3 conductor, black,1.83 m)
Power cord for use in Australia (3 conductor, black,1.83 m)
Power cord for use in Europe, the Middle East, and Africa (3 conductor, black,1.83 m)
Power cord for use in Singapore and the United Kingdom (3 conductor, black,1.83 m)
Power cord for use in Denmark (3 conductor, black,1.83 m)
Power cord for use in Switzerland (3 conductor, black,1.83 m)
Power cord for use in Saudi Arabia (3 conductor, black,1.83 m)
Power cord for use in Thailand (3 conductor, black,1.83 m)
Power cord for use in Brazil (3 conductor, black,1.83 m)
Power cord for use in Japan (3 conductor, black,1.83 m)
Power cord for use in the People's Republic of China (3 conductor, black,1.83 m)
Power cord for use in Taiwan (3 conductor, black,1.83 m)
Power cord for use in South Korea (3 conductor, black,1.83 m)
Power cord for use in South Africa (3 conductor, black,1.83 m)
Power cord for use in Israel (3 conductor, black,1.83 m)
Power cord for use in Argentina (3 conductor, black,1.83 m)
Power cord for use in India (3 conductor, black,1.83 m)
WLAN, Intel Centrino Ultimate-N 6300 802.11 a/b/g/n
Notebook combination lock
Professional Slim Top Load notebook case
Keyed cable lock
Modem, 56K V.92 data/fax modem
WLAN, Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n
Battery, 8-cell, Li-ion, 2.8 Ah (75 WHr)
Battery, 8-cell, Li-ion, 2.8 Ah (83 WHr)
Hard drive, 750GB 7200–RPM SATA
Battery, 9-cell, Li-ion, 3.0 Ah (100 WHr)
Battery, 9-cell, Li-ion, 2.2 Ah (73 WHr)
WWAN, HP un2430 EV-DO/HSPA Mobile Broadband Module
Hard drive, 320 GB, 7200-rpm SATA
Sequential part number listing 29
Spare part
number
Description
634925-001
641369-001
642774-001
651948-001
652524-001
652527-001
652528-001
652529-001
652530–001
652532-001
652533-001
652540-001
652542-001
Hard drive, 500GB, 7200-rpm SATA
Memory module, 4GB (PC3-12800, 1600 MHz)
Hard Drive Hardware Kit (includes hard drive bracket and screws)
RTC battery
Display enclosure
Webcam cable
Display Hinge Kit (includes left and right hinges, hinge pipe, and brackets)
Display hinge covers
Antenna Kit (includes WLAN antenna and cables and WWAN antenna and cables)
Display Rubber Kit (includes 2 bezel rubber bumpers and 8 rubber screw covers)
Display Miscellaneous Kit
Speaker assembly
Processor heat sink for use only with computer models equipped with dual-core
processors (includes replacement thermal material)
652545-001
652546-001
652547-001
652972-001
653629-001
Cable Kit (includes DC-jack cable, RJ-45 cable, modem module cable, Bluetooth cable)
Smart Card cover
ExpressCard socket
Memory module, 2 GB (PC3-12800, 1600 MHz)
Processor heat sink for use only with computer models equipped with quad-core
processors (includes replacement thermal material)
655312-001
655546-001
Microphone
Plastics Kit (includes optical drive compartment cover, RJ-11 (modem) jack cover, SD
Card cover, and Express Card slot cover)
655547-001
655792-001
Upgrade bay hard drive
Bluetooth module, HP Integrated Module with Bluetooth 4.0+ ENH Data Rate Wireless
Technology
NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable.
The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001.
656840-001
658265-001
Wireless mouse 2.4–GHZ
Display Panel Support Kit (includes display enclosure, WLAN antenna cables, WWAN
antenna cables, and webcam cable)
660578-001
668969-001
669832-001
670034-001
680646-001
Upgrade bay bezel 15/17W
WWAN, HP hs2340 HSPA+ Mobile Broadband Module
Broadcom 802.11a/b/g/n 2x2WiFi Adapter
Memory module, 8 GB (PC3-12800, 1600 MHz)
Next Generation Intel® Core™ i7 Processor i7-3610QM, 2.30 GHz (Turbo up to 3.30
GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
30 Chapter 3 Illustrated parts catalog
Spare part
number
Description
681283-001
681284-001
681952-001
681953-001
681954-001
Next Generation Intel® Core™ i7 Processor, i7–3720QM, 2.60 GHz (Turbo up to 3.60
GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
Next Generation Intel® Core™ i7 Processor, i7-3820QM, 2.70 GHz (Turbo up to 3.70
GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W
Next Generation Intel® Core™ i5 Processor, i5–3320M, 2.60 GHz (Turbo up to 3.30
GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
Next Generation Intel® Core™ i5 Processor, 5–3360M, 2.80 GHz (Turbo up to 3.50
GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
Next Generation Intel® Core™ i7 Processor, i7-3520M, 2.90 GHz (Turbo up to 3.60
GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W
683801-001
688169-001
688733-001
Hard drive, 500 GB, 7200-rpm SATA SED (Self-Encrypting Drive)
Docking station/Expansion base
Fan/graphics board heat sink assembly for use only with computer models equipped with
AMD graphics subsystems (includes replacement thermal material)
688735-001
688736-001
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without
webcam (not available with HP Mobile Broadband) (includes display panel cable, 3
WLAN antenna and cables, and 2 WWAN antenna and cables)
Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with
webcam (not available with HP Mobile Broadband) (includes display panel cable, 3
WLAN antenna and cables, and 2 WWAN antenna and cables)
688737-001
688737-031
688737-041
688737-051
688737-061
688737-071
688737-081
688737-091
688737-131
688737-141
688737-151
688737-161
Keyboard without backlight for use in the United States (includes keyboard cable,
pointing stick and pointing stick cable)
Keyboard without backlight for use in Singapore and the United Kingdom (includes
keyboard cable, pointing stick and pointing stick cable)
Keyboard without backlight for use in Germany (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in France (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Italy (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Spain (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Denmark (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in Norway (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Portugal (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in Turkey (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Greece (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Latin America (includes keyboard cable, pointing
stick and pointing stick cable)
Sequential part number listing 31
Spare part
number
Description
688737-171
688737-201
688737-211
688737-251
688737-261
688737–271
688737-281
688737-291
688737-A41
688737-AB1
688737-AD1
688737-B31
688737-B71
688737-BA1
688737-BB1
688737-BG1
688737-D61
688737–DB1
688737-DD1
688737-FL1
688737-FP1
688738-001
Keyboard without backlight for use in Saudi Arabia (includes keyboard cable, pointing
stick and pointing stick cable)
Keyboard without backlight for use in Brazil (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Hungary (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in Russia (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Bulgaria (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in Romania (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in Thailand (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in Japan (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Belgium (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in the Czech Republic and Slovakia (includes
keyboard cable, pointing stick and pointing stick cable)
Keyboard without backlight for use in South Korea (includes keyboard cable, pointing
stick and pointing stick cable)
Keyboard without backlight for international use (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in Finland and Sweden (includes keyboard cable,
pointing stick and pointing stick cable)
Keyboard without backlight for use in Slovenia (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in Israel (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Switzerland (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in India (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Canada (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard without backlight for use in Iceland (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard without backlight for use in Czechoslovakia (includes keyboard cable, pointing
stick and pointing stick cable)
Keyboard without backlight for use in Northwest Africa (includes keyboard cable, pointing
stick and pointing stick cable)
Keyboard with backlight for use in the United States (includes keyboard cable, pointing
stick and pointing stick cable)
32 Chapter 3 Illustrated parts catalog
Spare part
number
Description
688738-031
688738-041
688738-051
688738-061
688738-081
688738-091
688738-161
688738-251
688738-281
688738-A41
688738-AB1
688738-AD1
688738-B31
688738-B71
688738-BG1
688738-D61
688738-DB1
688738-FL1
Keyboard with backlight for use in the United Kingdom (includes keyboard cable, pointing
stick and pointing stick cable)
Keyboard with backlight for use in Germany (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in France (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in Italy (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in Denmark (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in Norway (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in Latin America (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard with backlight for use in Russia (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in Thailand (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in Belgium (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in Taiwan (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in South Korea (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard with backlight for use in Europe (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in Finland and Sweden (includes keyboard cable,
pointing stick and pointing stick cable)
Keyboard with backlight for use in Switzerland (includes keyboard cable, pointing stick
and pointing stick cable)
Keyboard with backlight for use in India (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in Canada (includes keyboard cable, pointing stick and
pointing stick cable)
Keyboard with backlight for use in Czechoslovakia (includes keyboard cable, pointing
stick and pointing stick cable)
688741-001
688742-001
688743-001
688744-001
688745-001
CRT board
Smart Card (includes cable)
Fingerprint reader (includes cable)
Screw Kit
System board for use with computer models equipped with Intel quad-core processors in
all countries and regions except the People's Republic of China (includes replacement
thermal material)
Sequential part number listing 33
Spare part
number
Description
688746-001
System board for use with computer models equipped with Intel quad-core processors in
all countries and regions except the People's Republic of China (includes replacement
thermal material)
688747-001
688749-001
688752-001
688760-001
688761-001
688762-001
688763–001
688765-001
688766-001
688767-001
688768-001
688769-001
688770-001
688771-001
688772-001
689279-001
689280-001
Top cover (includes TouchPad)
Power button board
Webcam module with microphone
Latch kit (includes door and battery latches)
Display panel cable (includes webcam module cable)
Fan
Display bezel
Base enclosure (includes computer feet)
128 GB solid-state drive (includes bracket)
256 GB solid-state drive (includes bracket)
160 GB solid-state drive (includes bracket)
DVD-ROM Drive
Optical drive, DVD±RW SuperMulti Double-Layer Drive
Optical drive, Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
Optical drive, Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
Graphics board, AMD Firepro M2 XT GL
Graphics board, NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video
memory
689281-001
689282-001
Graphics board, NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video
memory
Graphics board, NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video
memory
689283-001
689284-001
690034-001
USB 3.0 board (includes cable)
Audio/USB 2.0 board
System board for use with computer models equipped with Intel quad-core processors in
the People's Republic of China (includes replacement thermal material)
690035-001
System board for use with computer models equipped with Intel quad-core processors in
the People's Republic of China (includes replacement thermal material)
691223-001
691224-001
691351-001
Display panel, 43.9 cm (17.3 in), HD+ AG WVA
Display panel, 43.9 cm (17.3 in), FHD AG WVA
Next Generation Intel® Core i7-3920XM, 2.90 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8
MB L3 Cache, 8 threads, 55W
693706-001
693708-001
AC adapter, 230 W PFC Slim AC Smart adapter
AC adapter, 200 W PFC Slim AC Smart adapter
34 Chapter 3 Illustrated parts catalog
Spare part
number
Description
693714-001
696435-001
AC adapter, 230 W PFC AC Smart adapter
Fan/graphics board heat sink assembly, for use only with computer models equipped with
NVIDIA Quadro graphics subsystems (includes replacement thermal material)
696901-001
698410-001
699467-001
700373-001
701479-001
Application board
Service access door
Service access door (RCTO)
180 GB solid-state drive (includes bracket)
24 GB solid-state drive (includes bracket)
Sequential part number listing 35
4 Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
●
●
●
●
Flat-bladed screwdriver
Magnetic screwdriver
Phillips P0 and P1 screwdrivers
Torx T8 screwdriver
5.0 mm hex socket driver
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
36 Chapter 4 Removal and replacement procedures
Cables and and pointing stick connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Preliminary replacement requirements 37
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated and pointing stick circuits
provide some protection, but in many cases, ESD contains enough power to alter device parameters
or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and and pointing stick can work
perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in
the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you area ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and pointing stick circuitry. Handle electronic components as little as
possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
15,000 V
5,000 V
800 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
700 V
400 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
38 Chapter 4 Removal and replacement procedures
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
●
To avoid hand and pointing stick contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved and pointing stick
containers or packaging.
●
●
●
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
foam.
●
Use transporters and pointing stick conveyors made of antistatic belts and roller bushings. Be
sure that mechanized equipment used for moving materials is wired to ground and that proper
materials are selected to avoid static charging. When grounding is not possible, use an ionizer to
dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
●
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.
●
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
●
●
Keep the work area free of non conductive materials, such as ordinary plastic assembly aids and
Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
●
Avoid and pointing stick contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
Preliminary replacement requirements 39
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground and pointing stick cords.
To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats
with banana-plug connectors, use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive strips
must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground and pointing stick cords of one megohm
resistance
●
●
●
●
●
●
●
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Non conductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
1,500 V
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
40 Chapter 4 Removal and replacement procedures
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 98 screws and screw locks that must be removed, replaced, or loosened when
servicing the computer. Make special note of each screw and screw lock size and location during
removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model
number provided on the service tag.
Item
(1)
Component
Description
Product name
This is the product name affixed to the front of the
computer.
(2)
(3)
Serial number (s/n)
This is an alphanumeric identifier that is unique to each
product.
Part number/Product number (p/n)
This number provides specific information about the
product’s hardware components. The part number helps
a service technician determine what components and
parts are needed.
(4)
Warranty period
This number describes the duration of the warranty
period for the computer.
Component replacement procedures 41
Computer feet
The computer feet (not illustrated) are adhesive-backed rubber pads. The feet are included in the
base enclosure spare part kit, spare part number 688765-001. The rubber feet that attach to the base
enclosure in the locations illustrated below.
Battery
Description
Spare part number
632425-001
8-cell, Li-ion 2.8 Ah (75 WHr)
8-cell, Li-ion 2.8 Ah (83 WHr)
9–cell, Li-ion 3.0 Ah (100 WHr)
9–cell, Li-ion 2.2 Ah (73 WHr)
632427-001
634087-001
634089-001
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the battery:
1. Position the computer upside down on a flat surface, with the front toward you.
2. Slide the battery release latch to the left (1) to release the battery.
3. Pivot the battery (2) upward and lift it out of the computer (3).
Install the battery by inserting it into the battery bay until you hear a click.
Before disassembling the computer, follow these steps:
42 Chapter 4 Removal and replacement procedures
SIM
Before removing the SIM, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the SIM:
1. Press in on the SIM (1) to release it from the SIM slot.
2. Remove the SIM (2) from the SIM slot.
Install the SIM by inserting it into the SIM slot until you hear a click.
Service access cover
Description
Spare part number
698410-001
Service access cover
Service access cover (RCTO)
699467-001
Before removing the service access cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
Component replacement procedures 43
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the service access cover:
1. Position the computer upside down on a flat surface, with the front toward you.
2. Slide the service cover release latch to the right (1), and remove the single security screw (2), if
it has been installed.
3. Slide the service access cover release latch to the right (3) to release the service access cover.
4. Slide the service access cover toward the front of the computer (4) and then remove the cover
(5).
Reverse this procedure to reassemble and install the service cover. When reinstalling the service
cover, install the security screw in the area that is adjacent to the service cover release latch. The
security screw is located on the service cover.
44 Chapter 4 Removal and replacement procedures
Primary hard drive
NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number
642774-001.
Description
Spare part number
633252-001
634925-001
638801-001
634862-001
655027-001
655026-001
701479–001
750 GB, 7200-rpm SATA hard drive
500 GB, 7200-rpm SATA hard drive
320 GB, 7200-rpm SATA hard drive
500 GB, 7200-rpm SATA SED hard drive
256 GB solid-state drive (includes bracket and screws)
128 GB solid-state drive (includes bracket and screws)
24 GB solid-state drive (includes bracket and screws)
Before removing the primary hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
6. Position the computer with the front toward you.
7. Loosen the captive screw on the Smart Card reader (1).
Component replacement procedures 45
8. Lift the Smart Card reader to the upright position (2).
9. Loosen the Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the computer.
10. Grasp the tab on the hard drive and slide the hard drive (2) to disconnect it from the system
board.
11. Lift the left side of the hard drive and remove the hard drive at an angle from the hard drive bay
(3).
12. If it is necessary to remove the hard drive bracket, follow these steps:
a. Remove the four Phillips M3.0x3.0 screws (1) that secure the hard drive bracket to the hard
drive.
46 Chapter 4 Removal and replacement procedures
b. Lift the bracket (2) straight up to remove it from the hard drive.
Reverse this procedure to reassemble and install the hard drive.
Secondary hard drive
NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number
642774-001.
Description
Spare part number
750 GB, 7200-rpm SATA hard drive
633252-001
634925-001
634862-001
626978-001
655027-001
655026-001
701479–001
500 GB, 7200-rpm SATA hard drive
320 GB, 7200-rpm SATA hard drive
320 GB, 7200-rpm SATA SED hard drive
256 GB solid-state drive (includes bracket and screws)
128 GB solid-state drive (includes bracket and screws)
24 GB solid-state drive (includes bracket and screws)
Before removing the secondary hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Component replacement procedures 47
Remove the secondary hard drive:
1. Position the computer with the front toward you.
2. Loosen the Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the computer.
3. Grasp the tab and slide the hard drive (2) to the right. Lift the hard drive up to remove it from the
hard drive bay (3).
4. If it is necessary to remove the hard drive bracket, follow these steps:
a. Remove the four Phillips M3.0x3.0 screws (1) that secure the hard drive bracket to the hard
drive.
b. Lift the bracket (2) straight up to remove it.
Reverse this procedure to reassemble and install the secondary hard drive.
48 Chapter 4 Removal and replacement procedures
Smart Card reader
Description
Spare part number
688742-001
Smart Card reader (with cable)
Smart Card reader cover
652546-001
Before removing the Smart Card reader, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
6. Position the computer with the front toward you.
7. Disconnect the zero insertion force (ZIF) connector (1), lift up the smart card reader until it is
almost vertical (2), and then remove the smart card reader (3).
8. Remove the Phillips M3.0x2.5 screw (1) that secures the Smart Card reader board to the Smart
Card reader cover.
Component replacement procedures 49
9. Slide the Smart Card reader back toward the hinges on the Smart Card reader cover, and
remove the Smart Card reader board (2).
Reverse this procedure to reassemble and install the Smart Card reader.
Bluetooth module
NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The
Bluetooth module cable is included in the Cable Kit, spare part number 652545-001. See Bluetooth
module cable on page 92 for information on replacing the Bluetooth module cable.
Description
Spare part number
Bluetooth module
655792–001
Before removing the Bluetooth module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
50 Chapter 4 Removal and replacement procedures
Remove the Bluetooth module:
1. Remove the Bluetooth module cover.
2. Gently pry the Bluetooth module away from the adhesive in the base enclosure and lift the
Bluetooth module (1).
3. Disconnect the Bluetooth module from the Bluetooth cable (2), and remove the module.
Reverse this procedure to install the Bluetooth module.
WLAN module
Description
Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module
Spare part number
695915-001
Component replacement procedures 51
Description
Spare part number
698588-001
Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module
Broadcom 802.11a/b/g/n 2x2WiFi Adapter
669832-001
CAUTION: The WLAN module and the WWAN module are not interchangeable.
To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in
your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the WLAN module:
1. Position the computer with the front toward you.
2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cables are numbered and connect from left to right on the WLAN
module.
3. Remove the two Phillips M2.0×2.0 screws (2) that secure the WLAN module to the system
board. (The WLAN module tilts up.)
4. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion of the
WLAN module into the WLAN module slot.
Reverse this procedure to install the WLAN module.
52 Chapter 4 Removal and replacement procedures
WWAN module
Description
Spare part number
634400-001
HP un2430 EV-DO/HSPA Mobile Broadband Module
HP hs2340 HSPA+ Mobile Broadband Module
668969-001
CAUTION: The WWAN module and the WLAN module are not interchangeable.
To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in
your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The
blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2. Remove the two Phillips M2.0×2.0 screws (2) that secure the WWAN module to the system
board. (The WWAN module tilts up.)
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
Reverse this procedure to install the WWAN module.
Component replacement procedures 53
RTC battery
Description
Spare part number
RTC battery
651948-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the RTC battery:
▲
Disconnect the RTC battery cable (1) from the system board and remove the RTC battery (2).
NOTE: You may need to remove some double-sided adhesive.
Reverse this procedure to install the RTC battery.
Optical drive
NOTE: The upgrade bay supports both optical drives and hard drives. If you switch from a hard
drive to an optical drive in the upgrade bay, you will need to remove four additional screws that
secure the hard drive carrier.
Description
Spare part number
688772-001
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
DVD±RW SuperMulti Double-Layer Drive
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
DVD-ROM Drive
688770-001
688771-001
688769-001
54 Chapter 4 Removal and replacement procedures
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the optical drive:
1. Position the computer with the front toward you.
2. Loosen the Phillips captive screw (1) that secures the optical drive to the computer.
3. Insert a flat-bladed screwdriver or similar tool into the optical drive tab access (2) and press the
tab to the left to release the optical drive from the computer.
4. Remove the optical drive (3).
5. If it is necessary to replace the optical drive bracket:
a. Position the optical drive with the rear toward you.
b. Remove the three Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the
optical drive.
Component replacement procedures 55
c. Remove the optical drive bracket (2).
6. If it is necessary to remove the optical drive bezel:
a. Insert the end of a paper clip into the release access hole (1) in the optical drive bezel.
Press in gently until the tray is released.
b. Firmly pull outward on the open tray (2) until the optical drive slides out.
56 Chapter 4 Removal and replacement procedures
c. Firmly pull outward on the bezel to remove the bezel from the optical drive tray.
Reverse this procedure to reassemble and install the optical drive.
Upgrade bay hard drive
NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number
642774-001.
Description
Spare part number
634925-001
7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm
Before removing the upgrade bay hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the upgrade bay hard drive:
1. Position the computer with the front toward you.
Component replacement procedures 57
2. Remove the four Phillips PM3.0×3.0 screws that secure the upgrade bay hard drive carrier to the
computer.
3. Loosen the 2 Phillips captive screws (1) that secure the hard drive to the carrier.
4. Insert a flat-bladed screwdriver or similar tool into the upgrade bay hard drive tab access (2) and
press the tab to the left to release the upgrade bay hard drive from the computer.
5. Lift and remove the upgrade bay hard drive (3), and then remove the hard disk drive interface
connector (4).
Reverse this procedure to reassemble and install the upgrade bay hard drive and upgrade bay hard
drive carrier.
Primary memory module
NOTE: Primary memory is installed under the keyboard.
58 Chapter 4 Removal and replacement procedures
A computer having a system board with spare part number 690034-001 or 688745-001 has two
memory slots (primary memory slots). When adding or replacing memory modules, slot 1 must be
populated before slot 2 is populated.
A computer having a system board with spare part number 688746-001 or 690035-001 has four
memory slots (expansion memory slots) (on the bottom of the computer) and the primary memory
slots (under the keyboard). Slot 2 cannot be populated if slot 1 is not populated.
Description
Spare part number
670034-001
8192 MB memory module (PC3-12800, 1600 MHz, DDR3)
4096 MB memory module (PC3-12800, 1600 MHz, DDR3)
2048 MB memory module (PC3-12800, 1600 MHz, DDR3)
641369-001
652972-001
NOTE: A memory module must be installed in the bottom primary memory module slot before a
memory module is installed in the top primary memory module slot.
Before removing a primary memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the primary memory module:
1. Spread the retaining tabs (1) on each side of the primary memory module slot to release the
primary memory module. (The edge of the module opposite the slot rises away from
the computer.)
2. Remove the primary memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the
primary memory module slots.
Component replacement procedures 59
Reverse this procedure to install a primary memory module.
Expansion memory module
NOTE: Expansion memory slots are located in a compartment on the bottom of the computer.
A computer having a system board with spare part number 690034-001 or 688745-001 has two
memory slots, which are called primary memory slots in this MSG. When you add or replace memory
modules, slot 1 must be populated before slot 2 is populated.
A computer having a system board with spare part number 688746-001 or 690035-001 has four
memory slots. On these computers, in both the expansion memory slots (on the bottom of the
computer) and the primary memory slots (under the keyboard), slot 1 must be populated before slot 2
is populated.
Description
Spare part number
670034-001
8192 MB memory module (PC3-12800, 1600 MHz, DDR3)
4096 MB memory module (PC3-12800, 1600 MHz, DDR3)
2048 MB memory module (PC3-12800, 1600 MHz, DDR3)
641369-001
652972-001
NOTE: A memory module must be installed in the right expansion memory module slot before a
memory module is installed in the left expansion memory module slot.
Before removing an expansion memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove an expansion memory module:
1. Spread the retaining tabs (1) on each side of the expansion memory module slot to release the
expansion memory module. (The edge of the module opposite the slot rises away from
the computer.)
60 Chapter 4 Removal and replacement procedures
2. Remove the expansion memory module (2) by pulling the module away from the slot at an
angle.
NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the
expansion memory module slots.
Reverse this procedure to install an expansion memory module.
Component replacement procedures 61
Keyboard
For use in:
Spare part number
For use in:
Spare part number
Keyboard with backlight (includes keyboard cable, pointing stick and pointing stick cable):
Belgium
688738-A41
688738-081
688738-B71
688738-041
688738-281
688738-B31
688738-001
688738-061
688738–D61
688738FL1
Norway
688738-091
688738–251
688738-051
688738-AD1
688738-BG1
688738-AB1
Denmark
Russia
Finland and Sweden
Germany
France
South Korea
Switzerland
Taiwan
Thailand
International
The United States
Italy
The United Kingdom and Singapore 688738-031
Latin America
Canada
688738-161
688738–DB1
India
Czechoslovakia
701977–001
Keyboard without backlight (includes keyboard cable, pointing stick and pointing stick cable):
Belgium
688737-A41
688737-201
688737-261
688737-AB1
688737-081
688737-B71
688737-051
688737–161
688737-041
688737–271
688737-211
688737-DD1
688737-B31
688737-BB1
688737-061
688737-291
688737–FL1
Greece
688737-151
688737-091
688737-131
688737-251
688737-171
688737-BA1
688737-AD1
688737-071
688737-BG1
688737–FP1
688737-281
688737-141
Brazil
Norway
Bulgaria
Portugal
Taiwan
Russia
Denmark
Finland and Sweden
France
Saudi Arabia
Slovenia
South Korea
Spain
Latin America
Germany
Romania
Hungary
Iceland
Switzerland
Northwest Africa
Thailand
Turkey
International
Israel
The United Kingdom and Singapore 688737-031
The United States
India
688737-001
688737–D61
688737–DB1
Italy
Japan
Canada
Czechoslovakia
62 Chapter 4 Removal and replacement procedures
Before removing the keyboard, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
NOTE: The optical drive or hard drive carrier in the upgrade bay must be removed in order to
remove the keyboard.
Remove the keyboard:
1. Position the computer with the front toward you.
2. Loosen the three Phillips captive screws that secure the keyboard to the computer.
3. Position the computer on its side with the display open at a 90 degree angle.
Component replacement procedures 63
4. Insert a small tool at an angle through the hole in the optical drive bay at an angle to push out
the top edge of the keyboard. This gives you access to the back of the keyboard and releases
the top edge of the keyboard.
NOTE: Make sure that the optical drive or upgrade hard drive have been removed before
performing this procedure.
5. Turn the computer right-side up, with the front toward you.
6. Open the display as far as it will open.
7. Lift the top edge (1) of the keyboard until it rests at an angle.
8. Slide the keyboard back toward the display (2).
9. Release the keyboard ZIF connector (1) and lift the keyboard cable (2) to release it.
64 Chapter 4 Removal and replacement procedures
10. Release the pointing stick ZIF connector (3) and lift the cable (4) to release it.
Reverse this procedure to install the keyboard.
Fan/graphics board heat sink assembly
NOTE: The fan/graphics board heat sink assemblies include replacement thermal material.
Description
Spare part number
For use only with computer models equipped with AMD graphics subsystems
For use only with computer models equipped with NVIDIA graphics subsystems
688733-001
696435-001
NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a
temperature sensor and is designed to turn on automatically when high temperature conditions exist.
These conditions are affected by high external temperatures, system power consumption, power
management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the graphics board heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Component replacement procedures 65
5. Remove the service access cover (see Service access cover).
Remove the fan/graphics board heat sink assembly:
NOTE: Before proceeding, make sure you disconnect the power button board cable and the RJ-45
cable.
1. Following the sequence stamped into the graphics board heat sink, loosen the 4 Phillips captive
screws (1) that secure the graphics board heat sink/fan assembly to the system board.
66 Chapter 4 Removal and replacement procedures
2. Lift the heat sink/fan assembly (2) straight up to remove it.
NOTE: Due to the adhesive quality of the thermal material located between the fan/graphics
board heat sink assembly and graphics board components, it may be necessary to move the
graphics board heat sink from side to side to detach it from the system board.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the graphics
board heat sink and the graphics board each time the graphics board heat sink is removed:
Thermal paste is used on the largest component (1) on the graphics board and the graphics
board heat sink section (2) that services it.
Reverse this procedure to install the fan/graphics board heat sink assembly.
Component replacement procedures 67
Display bezel
Description
Spare part number
Display bezel for use with computer models without a webcam
688763-001
Before removing the display bezel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the display bezel:
1. Remove the screw covers (1), the captive screw (2), and the two screws (3) that secure the
display bezel to the display enclosure.
2. Remove the screw covers securing the bezel to the display panel (1), and then remove the
screws (2).
68 Chapter 4 Removal and replacement procedures
3. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of
the display bezel until the bezel disengages from the display enclosure and then remove the
bezel.
Reverse this procedure to install the display bezel.
Display panel
Description
Spare part number
691223-001
43.9 cm (17.3 in), HD+ AG LED WVA
43.9 cm (17.3 in), FHD AG WVA
691224-001
Before removing the display panel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the display panel:
1. Remove the 2 Torx screws on each hinge (1).
2. Remove the two Phillips rawhead screws (2) on the upper left and right corners of the display
panel.
Component replacement procedures 69
3. Remove the 1 Phillips screws (3) that secure the display panel brackets to the hinge pipe.
4. Slide the hinge pipe to the right (1) and remove the hinge pipe (2).
NOTE: Make sure you pull back the antenna cables when removing the hinge pipe.
5. Remove the display panel.
Reverse this procedure to reassemble and to install the display panel.
70 Chapter 4 Removal and replacement procedures
Display panel cable
Description
Spare part number
Display panel cable (select models only)
688761-001
To remove the display panel cable:
Release the adhesive tape that secures the display panel cable to the display panel (1).
▲
Disconnect the cable (2), and then remove the cable (3).
Hinge brackets
Description
Spare part number
Display hinge brackets kit (consists of the hinge piece and the vertical support brackets for the left
652528-001
and right sides)
To remove the display panel hinge brackets:
Component replacement procedures 71
▲
Remove the 4 screws that secure each hinge assembly to the panel (1), and then remove the
hinge brackets (2).
Webcam module
Description
Spare part number
Webcam module with microphone
688752-001
Before removing the webcam module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
72 Chapter 4 Removal and replacement procedures
Remove the webcam module:
1. Lift the WLAN antenna cables (1), and then remove the WWAN antenna cables (2).
2. Remove the webcam cable (1) from the hinges and then disconnect the webcam cable from the
display enclosure (2).
3. Remove the webcam module from the display enclosure (3).
Reverse this procedure to install the webcam module.
Top cover
Description
Top cover (includes TouchPad)
Spare part number
688747-001
Component replacement procedures 73
Before removing the top cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the top cover:
1. Position the computer right-side up, with the front toward you.
2. Remove the 8 Torx M2.5x6.0 screws that secure the base enclosure to the top cover.
74 Chapter 4 Removal and replacement procedures
3. Remove the two Phillips M2.5x3 screws in the optical drive/upgrade drive bay (1) and the four
Phillips M2.5x3.0 screws inside the battery bay (2).
4. Disconnect the power button board cable (1). Disconnect the TouchPad cable on the left (2) and
the right sides (3).
5. Disconnect the fingerprint reader cable (4) and then disconnect the application board cable (5).
6. Position the computer right-side up.
Component replacement procedures 75
7. Grasp the top cover by the hole in the optical disk drive/upgrade drive bay and lift up the front
edge of the top cover (1).
8. Remove the top cover from the base enclosure (2).
9. If it is necessary to replace the TouchPad:
a. Lift the adhesive tape (1), lift and release the TouchPad cable from the opening in top cover
(2), and then release the TouchPad cable (3).
b. Remove the three screws (1) securing the TouchPad to the top cover.
c. Release the TouchPad from the front clip (2) securing the TouchPad to the top cover.
76 Chapter 4 Removal and replacement procedures
d. Release the TouchPad from the front right side clip (3) and then remove the TouchPad
from the top cover.
Reverse this procedure to install the top cover and TouchPad.
NOTE: In reversing this procedure, make sure that the display latch assembly actuator lines up
correctly with the top cover to avoid damaging any components.
Component replacement procedures 77
Display assembly
Description
Spare part number
Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without
691223-001
webcam
Display panel, 43.9 cm (17.3 in), FHD AG LED WVA
691224-001
688736-001
43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP
Mobile Broadband)
43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP
688735-001
Mobile Broadband)
Display Hinge Kit
652528-001
652529-001
Display hinge covers
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the display assembly:
1. Position the computer upside down.
78 Chapter 4 Removal and replacement procedures
2. Remove the tape (1) that secures the WLAN and WWAN cables to the system board. (2).
3. Turn the computer right side up, facing you. Feed the WLAN and WWAN cables through the
hole next to the keyboard screw (1), and then lift the cable free of the routing areas (2).
Disconnect the webcam cable (3).
4. Position the computer with the rear towards you.
CAUTION: Support the display assembly when removing the display screws in the following
steps. Failure to support the display assembly can result in damage to the assembly and other
components.
Component replacement procedures 79
5. Disconnect the display panel cable (1), and then remove the cable (2).
NOTE: Make sure all cables are freed from the clips in the routing channel.
6. Turn the unit around, and then remove the Torx M2.5x7.0 screws (1) that secure the display
hinges to the base enclosure. Next, remove the Torx M2.5x3.0 screws (2) that secure the hinge
cover to the base enclosure. Remove the four 8 millimeter Torx screws (3) that secure the hinge
cover to the base enclosure.
80 Chapter 4 Removal and replacement procedures
7. Position the computer with the rear toward you. Lift the rear hinges and remove.
8. Remove the two 6 millimeter Torx screws securing the display panel to the base enclosure (1)`,
and then remove the display panel (2).
Reverse this procedure to reassemble and to install the display assembly.
Power button board
Description
Power button board
Spare part number
688749-001
Component replacement procedures 81
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the power button board:
1. Position the top cover upside down with the front toward you.
2. Slide the power button board cable out from the clips in the top cover (1).
3. Remove the conductive tape (2) that secures the power button board cable to the top cover.
4. Remove the two Phillips M2.5x3.0 screws (3) that secure the power button board to the top
cover, and then remove the power button board (4).
Reverse this procedure to install the power button board.
Application button board
Description
Spare part number
Application button board
696901-001
82 Chapter 4 Removal and replacement procedures
Before removing the application button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the application button board:
1. Position the top cover upside down with the front toward you.
2. Slide the application button board cable (1) out from the clip in the top cover.
3. Remove the two Phillips M2.5x3.0 screws (2) that secure the application button board to the top
cover.
4. Remove the application button board (3).
Reverse this procedure to install the application button board.
Fingerprint reader
Description
Fingerprint reader
Spare part number
688743-001
Component replacement procedures 83
Before removing the fingerprint reader, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the fingerprint reader:
1. Position the top cover upside down with the front toward you.
2. Slide the fingerprint reader cable (1) out from the 3 clips in the top cover and remove it.
3. Peel off the tape (2) that secures the fingerprint reader to the top cover.
4. Lift the fingerprint reader (3) from the top cover.
Reverse this procedure to install the fingerprint reader.
Audio/USB 2.0 board
Description
Spare part number
Audio/USB 2.0 board
689284-001
84 Chapter 4 Removal and replacement procedures
Before removing the Audio/USB 2.0 board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the audio/USB 2.0 board:
1. Position the computer right-side up with the front toward you.
2. Remove the three Phillips M2.5x3.0 screws (1) that secure the audio/USB 2.0 board to the base
enclosure.
3. Disconnect the speaker cable (2) from the Audio/USB 2.0 board.
4. Lift the left edge of the audio/USB 2.0 board to disconnect it from the system board and remove
the audio/USB 2.0 board (3) at an angle to the left from the base enclosure
Reverse this procedure to install the audio/USB 2.0 board.
Component replacement procedures 85
Speaker assembly
Description
Spare part number
Speaker assembly
652540-001
Before removing the speaker assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the speaker assembly:
1. Remove the two Phillips M2.5x6.0 screws (1) that secure the speaker assembly to the base
enclosure.
86 Chapter 4 Removal and replacement procedures
2. Gently flex the band on the base enclosure next to the speaker assembly, and remove the
speaker assembly (2).
Reverse this procedure to install the speaker assembly.
Modem module
NOTE: The modem module spare part kit does not include a modem module cable. The modem
module cable is included in the Cable Kit, spare part number 652545-001. See Modem module cable
on page 90 for information on replacing the modem module cable.
Description
Spare part number
56K V.92 1 data/fax modem
628824-001
Before removing the modem module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Component replacement procedures 87
Remove the modem module:
1. Position the computer right-side up with the front toward you.
2. Remove the two Phillips M2.0x3.0 screws (1) that secure the modem to the system board.
3. Lift the modem upwards (2).
4. Disconnect the modem cable (3) from the modem.
Reverse this procedure to install the modem module.
Display (VGA) port
Before removing the modem module cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
88 Chapter 4 Removal and replacement procedures
Remove the VGA port:
▲
Remove the Phillips screw (1) that secures the display (VGA) port to the base enclosure. Lift the
port (2) up at an angle to remove it.
Component replacement procedures 89
Modem module cable
NOTE: The modem module cable is included in the Cable Kit, spare part number 652545-001.
Before removing the modem module cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the modem module cable:
1. Position the computer right side-up with the front toward you.
2. Remove the modem cable from the routing clips in the base enclosure.
3. Loosen the Torx M2.0x3.0 screw from the side black trim piece (1).
4. Gently pry the modem module cable out from the base enclosure (2), and then remove cable (3).
Reverse this procedure to install the modem module cable.
90 Chapter 4 Removal and replacement procedures
Card reader/USB 3.0 board
Description
Spare part number
Card reader/USB 3.0 board
689283-001
Before removing the card reader/USB 3.0 board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the card reader/USB 3.0 board:
1. Position the computer right-side up with the front toward you.
2. Remove any plastic blanks in the card reader slots.
3. Remove the 3 Phillips M2.5x3.0 screws (1) that secure the card reader/USB 3.0 board to the
base enclosure.
4. Lift the left side (2) of the card reader/USB 3.0 board to disconnect it from the system board.
Reverse this procedure to install the card reader/USB 3.0 board.
Component replacement procedures 91
Bluetooth module cable
NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001.
Before removing the Bluetooth module cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the Bluetooth module cable:
1. Position the computer right-side up with the front toward you.
2. Disconnect the Bluetooth cable (1) from the system board.
3. Remove the Bluetooth cable (2).
Reverse this procedure to install the Bluetooth module cable.
System board
NOTE: All system board spare part kits include replacement thermal material.
92 Chapter 4 Removal and replacement procedures
NOTE: Models that support quad-core processors have four memory slots. Models that support
dual-core processors have two memory slots.
Description
Spare part number
For use in all countries and regions except the People's Republic of China:
●
●
For use with computer models equipped with Intel quad-core processors
For use with computer models equipped with Intel dual-core processors
688746-001
688745-001
For use only in the People's Republic of China:
●
●
For use with computer models equipped with Intel quad-core processors
For use with computer models equipped with Intel dual-core processors
690035-001
690034-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
When replacing the system board, be sure that the following additional components are removed
from the defective system board and installed on the replacement system board:
●
●
●
●
●
Component replacement procedures 93
●
●
●
●
●
●
Remove the system board:
1. Disconnect the power connector cable (1) from the system board.
2. Disconnect the network cable (2) from the system board.
3. Remove the 2 captive screws securing the fan (1).
94 Chapter 4 Removal and replacement procedures
4. Remove the 4 Phillips M2.5x3.0 screws (marked with a triangle icon) that secure the system
board to the base enclosure (2), and then remove the short stand off screw (3) and the tall stand
off screw (4).
5. Lift up on the right side of the system board (1), and then remove the system board (2) by sliding
it out.
Reverse this procedure to install the system board.
Component replacement procedures 95
Network cable and jack
NOTE: The network cable is included in the Cable Kit, spare part number 652545-001.
Before removing the network cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the network cable:
▲
Remove the network cable from the sideband on the base enclosure.
Reverse this procedure to install the network cable.
Power connector cable
The power connector cable is included in the Cable Kit, spare part number 652545-001.
96 Chapter 4 Removal and replacement procedures
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the power connector cable:
▲
Remove the power connector cable jack from the base enclosure.
Reverse this procedure to install the Power connector cable.
Security lock
The security lock is included with the base enclosure assembly, spare part number 652535-001.
Component replacement procedures 97
Before removing the security lock, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the security lock:
1. Position the computer right-side up with the front toward you.
2. Remove the Torx T9M2.5×6.0 screw (1) that secures the security lock to the base enclosure.
98 Chapter 4 Removal and replacement procedures
3. Rotate the security lock away from the base enclosure and remove the security lock from the
base enclosure (2).
Reverse this procedure to install the security lock.
Processor heat sink
Description
Spare part number
653629-001
For use only with computer models equipped with quad-core processors
For use only with computer models equipped with dual-core processors
652542-001
Before removing the processor heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Component replacement procedures 99
Remove the processor heat sink:
1. Following the sequence stamped into the processor heat sink, loosen the four Phillips captive
screws (1) that secure the processor heat sink to the system board.
NOTE: Due to the adhesive quality of the thermal material located between the processor heat
sink and the processor, it may be necessary to move the processor heat sink from side to side to
detach it from the system board.
2. Lift the processor heat sink up and to the right at an angle and remove it from the base
enclosure (2).
NOTE: Thermal paste located on the surfaces of the processor (1) and the processor heat sink
(2) must be thoroughly removed and replaced each time the processor heat sink is removed.
Replacement thermal paste is included in the processor heat sink and processor spare part kits.
Reverse this procedure to install the processor heat sink.
100 Chapter 4 Removal and replacement procedures
Processor
NOTE: The processor spare part kit includes replacement thermal material.
Description
Spare part number
Next Generation Intel® Core™ processors, (support Intel Turbo Boost Technology) (includes replacement thermal
material):
i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W
i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W
i7-3920XM, 2.90 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 55W
680646-001
681283-001
681284-001
681954-001
691351-001
Next Generation Intel® Core™ i5 processors, (support Intel Turbo Boost Technology) (includes
replacement thermal material):
i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
681953-001
681952-001
Before removing the processor, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the processor:
1. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn
counterclockwise, until you hear a click.
Component replacement procedures 101
2. Lift the processor (2) straight up and remove it.
NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned
with the triangle (4) embossed on the processor socket.
Reverse this procedure to install the processor.
102 Chapter 4 Removal and replacement procedures
Fan/Heat sink
▲
Remove the 4 screws securing the fan/heat sink (1), and then remove the fan/heat sink (2).
NOTE: Make sure the fan cable is disconnected from the system board.
NOTE: This diagram shows a view of of the processor (1) the paste (2), the board components
(3), and the pads (4). Thermal paste must be thoroughly removed and replaced each time the
processor heat sink is removed. Replacement thermal paste is included in the processor heat
sink and processor spare part kits.
Component replacement procedures 103
Graphics board
NOTE: The graphics board spare part kit includes replacement thermal material.
Description
Spare part number
689279-001
AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support)
NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory
NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory
NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory
689282-001
689281-001
689280-001
Before removing the graphics board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the graphics board:
1. Remove the 2 Phillips M2.5×3.0 screws (1) that secure the graphics board to the system board.
104 Chapter 4 Removal and replacement procedures
2. Lift the right edge of the graphics board until it rests at an angle and remove (2).
Reverse this procedure to install the graphics board.
Fan
Description
Spare part number
688762-001
Fan
Before removing the fan, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Remove the fan from the fan/graphics board heat sink assembly:
1. Remove the 3 Phillips PM2.0×3.0 screws (1) that secure the fan to the fan/graphics board heat
sink assembly.
Component replacement procedures 105
2. Remove the fan (2).
Reverse this procedure to install the fan into the fan/graphics board heat sink assembly.
106 Chapter 4 Removal and replacement procedures
5 Computer Setup (BIOS) and Advanced
System Diagnostics
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of peripherals installed, the startup sequence of the
computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the
computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup
only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Using Computer Setup
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or
the keyboard to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
Starting Computer Setup 107
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left
corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then
press enter.
– or –
●
To save your changes and exit Computer Setup menus, click the Save icon in the lower-left
corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then
press enter.
Your changes go into effect when the computer restarts.
108 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and
then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the
factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then
press enter.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing
the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of
the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Updating the BIOS 109
Downloading a BIOS update
CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful
installation, download and install a BIOS update only when the computer is connected to reliable
external power using the AC adapter. Do not download or install a BIOS update while the computer is
running on battery power, docked in an optional docking device, or connected to an optional power
source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3. Click the option for software and driver downloads, type your computer model number in the
product box, and then press enter. Follow the on-screen instructions to identify your computer
and access the BIOS update you want to download.
4. Click your specific product from the models listed.
5. Click the appropriate operating system.
6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
110 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:
●
●
●
Start-up test—This test analyzes the main computer components that are required to start
the computer.
Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
●
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
Battery test—This test analyzes the condition of the battery and calibrates the battery if
necessary. If the battery fails the test, contact support to report the issue and purchase a
replacement battery.
●
System Tune-Up—This group of additional tests checks your computer to make sure that the
main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.
You can view system information and error logs in the Advanced System Diagnostics window.
To start Advanced System Diagnostics:
1. 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
Using Advanced System Diagnostics 111
6 Specifications
Computer specifications
Metric
U.S.
Dimensions
Width
41.70 cm
16.40 in
Depth
27.20 cm
10.70 in
Height (front to back)
Weight
3.70 cm to 4.30 cm
3.60 kg
1.47 in to 1.68 in
7.96 lbs
Input power
Operating voltage
Operating current
Temperature
Operating
19.5 V dc @ 4.74 A – 120 W
4.74 A
5°C to 35°C
41°F to 95°F
-4°F to 140°F
Nonoperating
Relative humidity (noncondensing)
Operating
-20°C to 60°C
10% to 90%
5% to 95%
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Nonoperating
Shock
Operating
125 g, 2 ms, half-sine
200 g, 2 ms, half-sine
Nonoperating
Random vibration
Operating
0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
Nonoperating
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within
this range of temperatures.
112 Chapter 6 Specifications
43.9 cm (17.3 in) WVA display specifications
Metric
U.S.
Dimensions
Width
24.4 cm
9.65 in
15.0 in
17.3 in
Depth
38.1 cm
Diagonal
43.9 cm
Number of colors
Contrast ratio
Brightness
Up to 16.8 million
200:1 (typical)
180 nits (typical)
LED
Backlight
Character display
Total power consumption
Viewing angle
80 × 25
6.0 W
+/-65 horizontal, +/-50° vertical (typical)
Hard drive specifications
750 GB*
500 GB*
320 GB*
Dimensions
Height
9.5 mm
9.5 mm
9.5 mm
Width
7.0 mm
7.0 mm
7.0 mm
Weight
101 g
101 g
101 g
Interface type
Transfer rate
SATA
SATA
SATA
100 MB/sec
ATA security
100 MB/sec
ATA security
100 MB/sec
ATA security
Security
Seek times (typical read, including setting)
Single track
3 ms
3 ms
3 ms
Average
13 ms
13 ms
13 ms
Maximum
24 ms
24 ms
24 ms
Logical blocks
Disk rotational speed
Operating temperature
1,250,242,867
7200 rpm
976,752,240
7200 rpm
625,121.433
7200 rpm
5°C to 55°C (41°F to 131°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
43.9 cm (17.3 in) WVA display specifications 113
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
specifications
Applicable disc
Read:
Write:
BD-ROM, BD-ROM-DL, BD-R, BD-R-
DL, BD-RE, BD-RE-DL, DVD-ROM,
DVD+R, DVD+R-DL, DVD+RW, DVD-
R, DVD-R-DL, DVD-RW, DVD-RAM
(Ver.2), CD-DA, CD-ROM (mode 1 and
mode 2), CD-ROM XA (mode 2, form 1
and form 2), Photo CD (single and
multiple sessions), CD Extra, CD-R,
CD-RW, and CD-TEXT
DVD-RAM (Ver.2), DVD+R, DVD-R,
CD-R, and CD-ROM
Access time
Random
BD
DVD
< 230 ms
4.5 MB
< 180 ms
Cache buffer
Data transfer rate
2X BD-RAM
8X DVD
9 MB/sec
2,400 KB/sec
2,400 KB/sec
2,400 KB/sec
16X CD-R
16X CD-RW
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
specifications
Applicable disc
Read:
Write:
CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9),
CD-ROM, CD-ROM XA,
DVD+RW, DVD-R, DVD-R(9),DVD-RW,
DVD-RAM
MIXED MODE CD, CD-I, CD-I Bridge
(Photo-CD, Video CD), Multisession
CD (Photo-CD, CD-EXTRA, Portfolio,
CD-R, CD-RW), CD-R, CD-RW,
DVDROM (DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW, DVD+R,
DVD+RW, DVD-RAM, HD-
ROM (Single Layer), HD-ROM (Dual
Layer), HD DVD-R, HD DVD-R for
Dual Layer, HD DVD-RW
Access time
Random
CD
DVD
HD
170 ms
8 MB
170 ms
230 ms
Cache buffer
Data transfer rate
24X CD-ROM
8X DVD
3,600 KB/sec
10,800 KB/sec
114 Chapter 6 Specifications
Applicable disc
24X CD-R
Read:
Write:
3,600 KB/sec
2,400 KB/sec
10,800 KB/sec
5,400 KB/sec
10,800 KB/sec
5,400 KB/sec
2,700 KB/sec
6,750 KB/sec
4,500 KB/sec
4,500 KB/sec
4,500 KB/sec
Multiword DMA Mode
16X CD-RW
8X DVD+R
4X DVD+RW
8X DVD-R
4X DVD-RW
2.4X DVD+R(9)
5X DVD-RAM
1X BD-ROM
1X BD-R read
1X BD-RE read
Transfer mode
DVD±RW SuperMulti Double-Layer Drive specifications
Applicable disc
Read:
Write:
CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-R and CD-RW
CD-ROM, CD-ROM XA, MIXED MODE
DVD+R, DVD+RW, DVD-R, DVD-RW,
DVD-RAM
CD, CD-I, CD-I Bridge (Photo cD, Video
CD), Multisession CD, CD-EXTRA,
Portfolio, CD-R, CD-RW), CD-R, CD-
RW, DVD-ROM (DVD-5, DVD-9,
DVD-10, DVD-18), DVD-R, DVD-RW,
DVD+R, DVD+RW, DVD-RAM
Access time
Random
CD
DVD
< 175 ms
2.5 MB
< 230 ms
Cache buffer
Data transfer rate
24X CD-ROM
8X DVD
3,600 KB/sec
10,800 KB/sec
3,600 KB/sec
2,400 KB/sec
10,800 KB/sec
5,400 KB/sec
10,800 KB/sec
5,400 KB/sec
2,700 KB/sec
24X CD-R
16X CD-RW
8X DVD+R
4X DVD+RW
8X DVD-R
4X DVD-RW
2.4X DVD+R(9)
DVD±RW SuperMulti Double-Layer Drive specifications 115
Applicable disc
5X DVD-RAM
Read:
Write:
6,750 KB/sec
Multiword DMA Mode
Transfer mode
DVD-ROM Drive specifications
Applicable disc
Read:
Write:
CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-R and CD-RW
CD-ROM, CD-ROM XA, MIXED MODE
CD, CD-I, CD-I Bridge (Photo cD,
Video CD), Multisession CD (Photo cD,
CDEXTRA, Portfolio, CD-R, CD-RW),
CDR, CD-RW, DVD-ROM (DVD-5,
DVD-9, DVD-10, DVD-18), DVD-R,
DVD-RW, DVD+R, DVD+RW, DVD-
RAM
Access time
Random
CD
DVD
< 110 ms
2 MB
< 130 ms
Cache buffer
Data transfer rate
24X CD-ROM
8X DVD
3,600 KB/sec
10,800 KB/sec
3,600 KB/sec
3,600 KB/sec
24X CD-R
16X CD-RW
116 Chapter 6 Specifications
7 Backup and recovery
To protect your information, use Windows Backup and Restore to back up individual files and folders,
back up your entire hard drive (select models only), create system repair discs (select models only)
with the installed optical drive (select models only) or an optional external optical drive, or create
system restore points. In case of system failure, you can use the backup files to restore the contents
of your computer.
Windows Backup and Restore provides the following options:
●
Creating a system repair disc (select models only) by using the installed optical drive (select
models only) or an optional external optical drive
●
●
●
●
●
●
●
Backing up your information
Creating a system image (select models only)
Scheduling automatic backups (select models only)
Creating system restore points
Recovering individual files
Restoring the computer to a previous state
Recovering information using recovery tools
NOTE: For detailed instructions, perform a search for these topics in Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. See Help and Support for more information.
117
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery
media. After you successfully set up the computer, you can create recovery media using HP
Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as
well as select drivers and applications if the hard drive becomes corrupted.
HP Recovery Disc Creator can create two kinds of recovery DVDs as follows:
●
●
Windows DVD—Installs the operating system without additional drivers or applications.
Driver DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows DVD can be created only once. Thereafter, the option to create that media will
not be available.
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver DVD or Windows DVD.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Burn button to start the burning process.
Backing up your information
Recovery after a system failure is as good as your most recent backup. Immediately after setting up
the computer, you should create system repair discs (select models only) using the installed optical
drive (select models only) or an optional external optical drive and back up your system. As you add
new software and data files, you should continue to back up your system on a regular basis to
maintain a reasonably current backup. The system repair discs (select models only) are used to start
up (boot) the computer and repair the operating system in case of system instability or failure. Your
initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●
●
●
Store personal files in the Documents library, and back it up regularly.
Back up templates that are stored in their associated programs.
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, use any of the following types of discs (purchased separately): CD-R,
CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend
on the type of optical drive you are using.
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so
using them for backup reduces the number of recovery discs required.
●
When backing up to discs, number each disc before inserting it into the external drive.
To create a backup using Backup and Restore:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
118 Chapter 7 Backup and recovery
NOTE: The backup process may take over an hour, depending on file size and the speed of
the computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models
only), or create a system repair disc (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Startup Repair to fix problems that might
prevent Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair
discs you previously created (select models only), you must purchase a Windows 7 operating system
DVD to reboot the computer and repair the operating system. For additional information, see the
Using a Windows 7 operating system DVD (purchased separately) section.
Using the Windows recovery tools
To recover information you previously backed up:
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select models
only), or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options completely erase hard drive contents and reformat the
hard drive. All files you have created and any software installed on the computer are permanently
removed. When reformatting is complete, the recovery process restores the operating system, as well
as the drivers, software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows
operating system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support.
Performing a system recovery 119
Using f11 recovery tools
CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard
drive. All files you have created and any software installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click
Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition has been deleted, the f11 restore option will not function.
You must recover your operating system and programs using the Windows 7 operating system
DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the
HP Recovery partition are not listed. For additional information, see the Using a Windows 7
operating system DVD (purchased separately) section.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press
the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11>” for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
120 Chapter 7 Backup and recovery
Using a Windows 7 operating system DVD (purchased separately)
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and
reformats the hard drive. All files you have created and any software installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the
operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical
drive before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
After the repair is completed:
1. Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Performing a system recovery 121
8 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
Country/region
Accredited agency
EANSW
OVE
Applicable note number
Australia
1
1
1
2
1
1
1
1
1
3
1
1
5
4
Austria
Belgium
CEBC
CSA
Canada
Denmark
DEMKO
FIMKO
UTE
Finland
France
Germany
VDE
Italy
IMQ
Japan
METI
The Netherlands
Norway
KEMA
NEMKO
COC
The People's Republic of China
South Korea
EK
122 Chapter 8 Power cord set requirements
Country/region
Sweden
Accredited agency
Applicable note number
SEMKO
SEV
BSMI
BSI
1
1
4
1
2
Switzerland
Taiwan
The United Kingdom
The United States
UL
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall
plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
Requirements for specific countries and regions 123
9 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not
dispose of the battery in general household waste. Follow the local laws and regulations in your area
for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at
124 Chapter 9 Recycling
Index
Symbols/Numerics
Bluetooth module
removal 50
Bluetooth module cable
removal 92
connector, service
considerations 37
CRT board
A
AC adapter, spare part numbers
accessory battery connector,
identifying 16
Bluetooth module compartment
cover
D
removal 51
Antenna Kit
diskette drive
precautions 37
display assembly
removal 78
display bezel
board, application
buttons
application button board
removal 82
audio, product description
audio/USB 2.0 board
calculator
center TouchPad
left TouchPad
pointing stick
power
right TouchPad
volume mute
wireless
removal 68
display enclosure
display hinge covers
Display Hinge Kit, spare part
removal 84
B
base enclosure
battery
C
Cable Kit
Display Miscellaneous Kit, spare
removal 42
display panel
calculator button, identifying
calculator light
product description
removal 69
bezel, upgrade bay
Blu-ray Disc ROM with SuperMulti
DVD±R/RW DL Drive
specifications 114
Blu-ray R/RE DVD±RW SuperMulti
Double-Layer Drive
precautions 37
caps lock light, identifying
card reader/USB 3.0 board
removal 91
display panel cable
Display Rubber Kit
docking station
case, notebook slim top load
chipset, product description
components
bottom 16
display 14
front 11
rear 15
docking support, product
specifications 114
Blu-ray ROM DVD±RW SuperMulti
Double-Layer Drive
description
DVD-ROM Drive
top
precautions 37
Index 125
specifications 116
DVD±RW and CD-RW SuperMulti
Double-Layer combo Drive
precautions 37
specifications 115
DVD±RW SuperMulti Double-
Layer Drive
G
removal 62
graphics board
removal 104
graphics, product description
grounding equipment and
methods 40
keys
esc 10
fn 10
function 10
H
specifications 115
hard drive
precautions 37
product description
removal 45, 47
L
E
latch kit
Ethernet, product description
ExpressCard slot
specifications 113
hard drive cover
lights
removal 46
battery 11
identifying 13
ExpressCard socket
external media cards, product
Hard Drive Hardware Kit
hard drive upgrade bay
heat sink
calculator
caps lock
mute
num lock
power 8, 11
description
hinge
hinge cover
TouchPad
Web browser light
webcam 14
F
wireless 8, 11
lock, keyed cable
fan
illustrated 25
removal 105
lock, notebook combination
fan/graphics board heat sink
assembly
I
integrated numeric keypad,
identifying 10
removal 65
integrated webcam light,
identifying 14
M
mass storage device
mass storage device, spare part
numbers 22
memory module
Fingerprint reader
fingerprint reader
internal microphones, identifying
J
jacks
identifying
removal 83
function keys
product description
removal 58, 60
network 13
identifying 10
microphone
product description
K
miscellaneous parts
keyboard
product description
126 Index
model name
eSATA 13
ports
power requirements
processors
product name
security
serviceability
solid state drive
video
wireless
modem module
product description
removal 87
modem module cable
removal 90
mouse, optical 2 button
mouse, travel
mouse, wireless
product description
power button board
removal 81
power button, identifying
power connector cable
removal 96
R
removal/replacement
preliminaries 36
procedures 41
RJ-11 (modem) jack, identifying
mute light, identifying
power cord
N
network cable
removal 96
rj-11 modem cable
RJ-45 (network) jack, identifying
power requirements, product
description
processor
num lock light
product description
removal 101
RTC battery
O
removal 54
operating system, product
description
optical drive
S
processor heat sink
removal 99
processor heat sink, spare part
numbers 21
processor,
product description
identifying 12
precautions 37
product description
removal 54
Screw Kit
security lock
optical drive bracket
removal 97
security, product description
optical drive eject button,
identifying 12
service access cover
audio
chipset
removal 43
service access door
display panel
docking support
Ethernet
external media cards
graphics
hard drives
keyboard
memory module
microphone
modem module
operating system
optical drives
pointing devices
P
Plastics Kit
pointing device
serviceability, product
description
product description
pointing stick
slots
pointing stick buttons
ports
ExpressCard 13
1394 13
DisplayPort 13
Index 127
SIM 16
Smart Card
Smart Card cover
TouchPad on/off light, identifying
WWAN antenna and cables
WWAN module
U
removal 53
upgrade bay
Smart Card reader
removal 49
solid-state drive
identifying 12
upgrade bay hard drive
removal 57
USB 3.0 board
precautions 37
product description
USB board
speaker assembly
removal 86
specifications
V
video, product description
volume mute button, identifying
Blu-ray Disc ROM with
SuperMulti DVD±R/RW DL
Drive 114
Blu-ray R/RE DVD±RW
SuperMulti Double-Layer
Drive 114
W
Web browser light light
webcam 14
computer 112
display 113
removal 72
webcam cable
DVD±RW SuperMulti Double-
Windows applications key,
identifying 10
system board
wireless
removal 92
product description
wireless antenna
wireless button
T
top cover
identifying
removal 73
WLAN antenna and cables
WLAN module
TouchPad
buttons
identifying
TouchPad on/off button,
identifying 7, 9
removal 51
128 Index
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