User's Guide
NPD5649-02 EN
User's Guide
Trademarks
Trademarks
❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
®
trademark of the Seiko Epson Corporation.
❏ Microsoſt, Windows, Windows Server, and Windows Vista are either registered trademarks or trademarks of
Microsoſt Corporation in the United States and/or other countries.
❏ Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
❏ Adobe, Adobe Reader, and Acrobat are registered trademarks of Adobe Systems Incorporated.
❏ Intel is a registered trademark of Intel Corporation.
®
❏ e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
❏ Epson Scan 2 Soſtware is based in part on the work of the Independent JPEG Group.
❏ libtiff
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soſtware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soſtware and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics
may not be used in any advertising or publicity relating to the soſtware without the specific, prior written
permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏ General Notice: Other product names used herein are for identification purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
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User's Guide
Contents
Contents
4
User's Guide
Contents
5
User's Guide
Contents
6
User's Guide
About This Manual
About This Manual
Introducing the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏ Setup Guide (paper manual)
Provides you with information on setting up the product and installing the application.
❏ User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
❏ Administrator's Guide (digital manual)
Provides network administrators with information on management and scanner settings.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
Caution:
!
Instructions that must be followed carefully to avoid bodily injury.
cImportant:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
& Links to related sections.
Descriptions Used in this Manual
❏ Screenshots for the applications are from Windows 10 or macOS Sierra. e content displayed on the screens
varies depending on the model and situation.
❏ Illustrations used in this manual are for reference only. Although they may differ slightly from the actual
product, the operating methods are the same.
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User's Guide
About This Manual
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008
R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏ Microsoſt Windows 10 operating system
®
®
❏ Microsoſt Windows 8.1 operating system
®
®
❏ Microsoſt Windows 8 operating system
®
®
❏ Microsoſt Windows 7 operating system
®
®
❏ Microsoſt Windows Vista operating system
®
®
❏ Microsoſt Windows XP operating system Service Pack 3
®
®
❏ Microsoſt Windows XP Professional x64 Edition operating system Service Pack 2
®
®
❏ Microsoſt Windows Ser ver 2016 operating system
®
®
❏ Microsoſt Windows Ser ver 2012 R2 operating system
®
®
❏ Microsoſt Windows Ser ver 2012 operating system
®
®
❏ Microsoſt Windows Ser ver 2008 R2 operating system
®
®
❏ Microsoſt Windows Ser ver 2008 operating system
®
®
❏ Microsoſt Windows Ser ver 2003 R2 operating system
®
®
❏ Microsoſt Windows Ser ver 2003 operating system Service Pack 2
®
®
Mac OS
In this manual, "Mac OS" is used to refer to macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X
Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
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User's Guide
Important Instructions
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏ Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏ Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏ Do not use with wet hands.
❏ Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏ e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏ Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in fire or
electric shock.
❏ Use only the AC adapter that comes with your product. Using any other adapter could cause fire, electrical
shock, or injury.
❏ e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specified.
❏ Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏ When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
❏ If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏ Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specifically explained in the product’s guides.
❏ Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
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User's Guide
Important Instructions
❏ Unplug the product, options, and the AC adapter, and refer servicing to qualified service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
❏ Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specifically explained in the product’s guides.
❏ If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏ Aſter replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏ If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with
water. If discomfort or vision problems remain aſter a thorough flushing, see a doctor immediately.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
❏ Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Advisories and Warnings for Using the Touchscreen
❏ e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. ese are normal and do not indicate that it is damaged in any way.
❏ Only use a dry, soſt cloth for cleaning. Do not use liquid or chemical cleaners.
❏ e exterior cover of the touchscreen could break if it receives a heavy impact. Contact your dealer if the panel
surface chips or cracks, and do not touch or attempt to remove the broken pieces.
❏ Press the touchscreen gently with your finger. Do not press force or operate with your nails.
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User's Guide
Important Instructions
❏ Do not use sharp objects such as ball point pens or sharp pencils to perform operations.
❏ Condensation inside the touchscreen due to abrupt changes in temperature or humidity may cause
performance to deteriorate.
Protecting Your Personal Information
When you give the scanner to someone else or dispose of it, erase all the personal information stored in the
scanner’s memory by selecting the menus on the control panel as described below.
Settings > System Administration > Restore Default Settings > Clear All Data and Settings
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User's Guide
Scanner Basics
Scanner Basics
Part Names and Functions
Front
Control panel
Edge guides
Indicates the scanner’s status and allows you to make scanning
settings.
A
B
Feeds originals straight into the scanner. Slide to the edges of the
originals.
Input tray
Loads originals. Pull out the tray extension if originals are too big
for the input tray. This prevents paper from curling and causing
paper jams.
C
D
Input tray extension
When removing the input tray, slide the hooks that are on both
ends at the back, and then pull out the input tray.
ADF (Automatic Document Feeder)
Output tray
Feeds loaded originals automatically.
E
F
G
H
Holds originals ejected from the scanner. Pull out the extension
tray to the length of the originals.
Output tray extension
Stopper
Prevents ejected originals from falling off the extension tray. Adjust
it to the length of the originals.
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User's Guide
Scanner Basics
Back
Security slot
Inserts a security lock for theft prevention.
A
B
Service USB port
Connects an IC card reader for authentication.
Do not connect anything except an IC card reader.
USB port
LAN port
DC inlet
Connects a USB cable.
Connects a LAN cable.
Connects the AC adapter.
C
D
E
Inside
Scanner cover
Pickup roller
Pull the lever and open the scanner cover when cleaning inside the
scanner and removing jammed paper.
A
B
C
Feeds originals. This needs to be replaced when the number of
scans exceeds the service number of papers.
Separation roller
Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service number of papers.
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User's Guide
Scanner Basics
Related Information
Control Panel
Buttons and Lights
Power button/ light
Turns the scanner on or off.
A
Do not turn off the scanner while the light is flashing because the
scanner is operating or processing a job.
–
LCD Screen
Log out
Tap the screen to select menus or make settings.
B
C
While the authentication feature is enabled, this icon is available
when a user with access authority is logged in. Tap the icon to log
out.
Home
Help
You can also display the home screen from any other screen
except when an error has occurred.
D
E
Displays the help screen. You can check how to solve problems
and how to load originals.
Icons displayed in the LCD Screen
e following icons are displayed on the LCD screen depending on the scanner’s status.
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User's Guide
Scanner Basics
Features or items locked by an administrator are displayed in gray and can only be operated by an administrator.
The home screen. You can select the following menus.
A
While the authentication feature is enabled, a user name is displayed when a user with access
authority is logged in.
Scan
Executes the job: When Scan, Save and Send have been registered
in advance in Document Capture Pro (Windows) or Document
Capture (Mac OS) or Document Capture Pro Server (Windows
Server).
Computer (WSD)
Transfers the scanned data to the computer that was found using
WSD (Web Service for Devices).
If you do not use this feature, you can make settings so that it is
not displayed on the home screen.
Scanner Maintenance
Settings
Tap this when cleaning the inside of the scanner or replacing the
roller assembly kit.
You can check and change the settings for the scanner.
Slow mode is enabled. Slows down the feeding speed whenever scanning.
B
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User's Guide
Scanner Basics
Informs you when it is time to replace the roller assembly kit (the pickup roller and the separation
roller).
C
D
A message is displayed on the screen when you tap the icon.
Displays the network connection status.
Tap the icon to display the network settings menu. You can also display it by tapping Settings > Network
Settings on the home screen.
Indicates that the scanner is not connected to a wired (Ethernet) network or the settings have been
released.
Indicates that the scanner is connected to a wired (Ethernet) network.
Tap the icon to display related and reference information for the item.
E
Indicates caution is required. Tap the icon to check instructions on solving problems.
Related Information
Touch Screen Operations
e touchscreen is compatible with the following operations.
Tap
Press or select the items or the icons.
Flick
Scroll the screen swiftly.
Slide
Hold and move the items around.
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User's Guide
Scanner Basics
Entering Characters
Enter characters such as passwords using the keyboard screen.
Note:
Available icons vary depending on the setting item.
Displays the number of characters. (The number of characters that you have entered./The maximum number of
characters that you can enter.)
A
Moves the cursor to the input position.
B
C
D
Switches between capital letters and small letters.
Switches the character type.
AB: alphabets
1#: numbers and symbols
Changes the keyboard layout.
E
F
G
H
I
Enters frequently used email domain addresses or URLs by simply selecting the item.
Enters a space.
Enters the character.
Deletes the character on the left of the cursor (a vertical bar indicating the position where text will be entered).
Deletes the character on the right of the cursor when the cursor is at the beginning of the sentence (when there
are no characters to the left of the cursor).
Switches the character type.
abc: alphabets
J
123: numbers
#+=: symbols
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User's Guide
Scanner Basics
Viewing Guidance Animations
You can load various kinds of originals by viewing guidance animations on the control panel.
❏ Tap
on the control panel: Displays the help screen. Tap How To to display animations, and then select the
items that you want to see.
❏ Tap How To at the bottom of the operation screen: Displays context-sensitive animations.
Indicates the total number of steps and the current step number.
The example above shows step 2 of 6 steps.
A
Back to the previous step.
B
C
D
Indicates your progress through the current step. The animation repeats when the progress bar reaches the end.
Moves to next step.
Information on Applications
is section introduces the soſtware products available for your scanner. e latest soſtware can be installed at the
Epson Web site.
Epson Scan 2
Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. is also allows you to
start either as a standalone application or by using TWAIN-compliant application soſtware.
See the Epson Scan 2 help for details on using the application.
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User's Guide
Scanner Basics
Document Capture Pro / Document Capture
Document Capture Pro is an application that allows you to easily digitize originals such as documents and forms.
You can save scanned images to a specified folder, send by email, and perform copying functions by linking to a
printer. You can also split documents by using separation information such as barcodes and automatically process
new files. is allows you to streamline the way electronic documents are handled, such as reading large
documents and making best use of network capabilities.
Document Capture Pro is for Windows only. For Mac OS, use Document Capture, and for Windows Server, use
Document Capture Pro Server.
See the Document Capture Pro help (Windows) or Document Capture (Mac OS) for details on using the
application.
Note:
Document Capture Pro does not support Windows Vista/Windows XP.
Job:
When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send.
By registering a series of operations in advance as a job, you can perform all of the operations by simply selecting
the job. By assigning a job to the scanner’s control panel, you can start a job from the control panel (Button
Assignment).
Separation Function:
You can automatically process complicated sorting or organizing by using a variety of detection methods such as
blank pages with/without barcodes which are inserted between the originals, or barcodes on the originals.
You can also sort multiple scanned images as separate files and save each file in specific folders by using these
methods or by setting specific pages.
Document Capture Pro Server
Document Capture Pro Server is an application for Windows Server that allows you to manage up to 100 scanners
on the network through servers.
By using a web browser, you can register and monitor scanners or register jobs: 1. Scan > 2. Save > 3. Send and
assign them to individual scanners. You can scan by simply selecting a job on a scanner managed by Document
Capture Pro Server.
For further information, contact your local Epson office.
Document Capture Pro Server Authentication Edition
An application for Windows Server that adds an authentication feature to Document Capture Pro Server.
is allows you to prevent misuse and increase efficiency by restricting the features that individual users can
access. Authentication is required when using the scanner.
For further information, contact your local Epson office.
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User's Guide
Scanner Basics
Presto! BizCard
Presto! BizCard by NewSoſt provides a full range of contact management functions for adding business cards
without typing. Use the BizCard recognition system to scan business cards, edit, and synchronize the information
to the most frequently used personal database management soſtware. You can easily save and manage your contact
information.
EPSON Software Updater
EPSON Soſtware Updater is an application that checks for new or updated applications on the internet and installs
them.
You can also update the scanner’s digital manual.
Note:
Windows Server operating systems are not supported.
Option Items and Consumables Information
Carrier Sheet Codes
Using a Carrier Sheet allows you to scan irregular shaped originals or photos that can be easily scratched when
feeding paper. You can scan originals larger than A4 size with a carrier sheet by folding it in half.
Part name
Codes
Carrier Sheet*
B12B819051
B12B819061 (China only)
*
You can only use the carrier sheet with the code.
Related Information
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User's Guide
Scanner Basics
Roller Assembly Kit Codes
Parts (the pickup roller and separation roller) should be replaced when the number of scans exceeds the service
number. You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility.
A: pickup roller, B: separation roller
Part name
Roller Assembly Kit
Codes
Life cycle
200,000*
B12B819031
B12B819041 (China only)
*
This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement
cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust
or paper with a rough surface that may shorten the life cycle.
Related Information
Cleaning Kit Codes
Use this when cleaning inside the scanner.
A: cleaner, B: cleaning cloth
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User's Guide
Scanner Basics
Part name
Codes
Cleaning Kit
B12B819291
Related Information
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User's Guide
Specifications of Originals and Placing Originals
Specifications of Originals and Placing
Originals
Specifications of Originals
is section explains the specifications and conditions of originals that can be loaded in the ADF.
General Specifications for Originals being Scanned
Type of Original
Thickness
Size
Plain paper
Fine paper
27 to 413 g/m2
Maximum: 215.9×6,096.0 mm
(8.5×240.0 in.)
A8 size or less: 127 to 413 g/m2
Minimum: 50.8×50.8 mm (2.0×2.0 in.)
Recycled paper
Post card
Plastic cards: 1.24 mm (0.05 in.) or less
(including emboss)
The loadable size varies depending on
the type of originals.
Laminated Cards: 0.8 mm (0.03 in.) or
less
Business card
Envelopes
Plastic cards complying with ISO7810
ID-1 type (with or without emboss)
Laminated cards
Thermal paper
Note:
❏ All originals must be flat at the leading edge.
❏ Make sure that curls on the leading edge of the originals are kept within the following range.
must be 3 mm or less.
A
must be 1 mm or less while is equal to or less than . When is equal to or more than 10 times the size of
,
B B
B
B
C
C
can be more than 1 mm.
❏ Even when the original meets the specifications for originals that can be placed in the ADF, it may not feed from the ADF
or the scan quality may decline depending on the paper properties or quality.
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User's Guide
Specifications of Originals and Placing Originals
Specifications of Standard Size Originals
e list of the standard size originals you can load on the scanner.
Loading Capacity *
Size
Measurement
Thickness
Paper Type
Legal
215.9×355.6 mm
(8.5×14 in.)
27 to 413 g/m2
Plain paper
Fine paper
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m2: 80 sheets
90 g/m2: 69 sheets
104 g/m2: 59 sheets
127 g/m2: 50 sheets
157 g/m2: 40 sheets
209 g/m2: 30 sheets
256 g/m2: 24 sheets
413 g/m2: 14 sheets
Recycled paper
The loading capacity varies
depending on the paper type.
Letter
215.9×279.4 mm
(8.5×11 in.)
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m2: 100 sheets
90 g/m2: 86 sheets
104 g/m2: 74 sheets
127 g/m2: 62 sheets
157 g/m2: 50 sheets
209 g/m2: 38 sheets
256 g/m2: 30 sheets
413 g/m2: 18 sheets
A4
210×297 mm
(8.3×11.7 in.)
B5
182×257 mm
(7.2×10.1 in.)
A5
148×210 mm
(5.8×8.3 in.)
B6
128×182 mm
(5.0×7.2 in.)
The loading capacity varies
depending on the paper type.
A6
105×148 mm
(4.1×5.8 in.)
A8
52×74 mm
(2.1×2.9 in.)
127 to 413 g/m2
Business Card
55×89 mm
(2.1×3.4 in.)
210 g/m2
Thickness of the originals stack:
under 12 mm (0.47 in.)
30 sheets
*
You can refill the originals up to the maximum capacity during scanning.
Specifications of Long Paper
e specification of long paper you can load into the scanner.
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User's Guide
Specifications of Originals and Placing Originals
Size
Thickness
Paper Type
Loading Capacity
Width: 50.8 to 215.9 mm
(2.0 to 8.5 in.)
50 to 130 g/m2
Plain paper
Fine paper
1 sheet
Length: 393.8 to 6,096.0 mm
(15.5 to 240.0 in.)
Recycled paper
Specifications of Plastic Cards
e specification of plastic card you can load into the scanner.
Size
Card Type
Thickness
Loading Capacity
Loading Direction
ISO7810 ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
With embossing
1.24 mm (0.05 in.) or
less
1 card
Horizontal (Landscape)
Without embossing
0.76 mm (0.03 in.) or
less
5 cards
Specifications of Laminated Cards
e specification of laminated cards you can load into the scanner.
Size
Thickness
Loading Capacity
1 card
120.0×150.0 mm (4.7×5.9 in.) or less
0.8 mm (0.03 in.) or less
Specifications for Originals Using the Carrier Sheet
e optional Carrier Sheet is a sheet designed to transport originals through the scanner. You can scan originals
that are larger than A4/Letter size, important documents or photos which must not damaged, thin paper, irregular
shaped originals, and so on.
e following table provides the conditions for using the Carrier Sheet.
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User's Guide
Specifications of Originals and Placing Originals
Type
Size
Thickness
Loading Capacity of
the Carrier Sheet
A3*1
A4
Originals that cannot be
loaded directly into the
scanner
0.3 mm (0.012 in.) or less
10 sheets
(excluding the thickness of
the Carrier Sheet)
B4*1
Letter
Legal*1
B5
A5
B6
A6
A8
Custom size:
❏ Width: up to 431.8 mm (17 in.) *2
❏ Length: up to 297 mm (11.7 in.) *3
*1 Fold in half to set.
*2 Originals that are wider than 215.9 mm (8.5 in.) need to be folded in half.
*3 The leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original
approximately 297 mm (11.7 in.) long. Otherwise, the length of the scanned image may be longer than intended as the
scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2.
Related Information
Specifications of Envelopes
e specification of envelopes you can load into the scanner.
Size
Measurement
Thickness
Loading Capacity
C6
114×162 mm (4.49×6.38 in.)
(standard size)
0.38 mm (0.015 in.) or less
10 envelopes
DL
110×220 mm (4.33×8.66 in.)
(standard size)
Types of Originals that Require Attention
e following types of originals may not be successfully scanned.
❏ Originals with an uneven surface such as letter head paper.
❏ Originals with crinkles or fold lines
❏ Perforated originals
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User's Guide
Specifications of Originals and Placing Originals
❏ Original with labels or stickers
❏ Carbon-less paper
❏ Curled originals
❏ Coated paper
Note:
❏ Because carbon-less paper contains chemical substances that may harm the rollers, if paper jams occur frequently, clean
the pickup roller and the separation roller.
❏ Crinkled originals may scan better if you slow down the feeding speed during scanning or smooth out the crinkles before
loading.
❏ To scan delicate originals or originals that are easily crinkled, use the Carrier Sheet (sold separately).
❏ To scan originals that are incorrectly detected as double feeds, set the DFDS Function to On on the control panel before
you resume scanning or select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2.
❏ Labels or stickers must be firmly stuck to the originals with no glue protruding.
❏ Try to flatten the curled originals before scanning.
Related Information
Types of Originals that Must Not be Scanned
e following types of originals must not be scanned.
❏ Photos
❏ Booklets
❏ Non-paper original (such as clear files, fabric, and metal foil)
❏ Originals with staples or paper clips
❏ Originals with glue attached
❏ Ripped originals
❏ Heavily wrinkled or curled originals
❏ Transparent originals such as OHP film
❏ Originals with carbon paper on the back
❏ Originals with wet ink
❏ Originals with sticky notes attached
Note:
❏ Do not feed photos, valuable original artwork, or important documents which you do not want to damage or deface into
the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use
the Carrier Sheet (sold separately).
❏ Rippled, wrinkled, or curled originals can also be scanned if you use the Carrier Sheet (sold separately).
Related Information
27
User's Guide
Specifications of Originals and Placing Originals
Placing Originals
Standard Size Originals
Specifications of Standard Size Originals
e list of the standard size originals you can load on the scanner.
Loading Capacity *
Size
Measurement
Thickness
Paper Type
Legal
215.9×355.6 mm
(8.5×14 in.)
27 to 413 g/m2
Plain paper
Fine paper
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m2: 80 sheets
90 g/m2: 69 sheets
104 g/m2: 59 sheets
127 g/m2: 50 sheets
157 g/m2: 40 sheets
209 g/m2: 30 sheets
256 g/m2: 24 sheets
413 g/m2: 14 sheets
Recycled paper
The loading capacity varies
depending on the paper type.
Letter
215.9×279.4 mm
(8.5×11 in.)
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m2: 100 sheets
90 g/m2: 86 sheets
104 g/m2: 74 sheets
127 g/m2: 62 sheets
157 g/m2: 50 sheets
209 g/m2: 38 sheets
256 g/m2: 30 sheets
413 g/m2: 18 sheets
A4
210×297 mm
(8.3×11.7 in.)
B5
182×257 mm
(7.2×10.1 in.)
A5
148×210 mm
(5.8×8.3 in.)
B6
128×182 mm
(5.0×7.2 in.)
The loading capacity varies
depending on the paper type.
A6
105×148 mm
(4.1×5.8 in.)
A8
52×74 mm
(2.1×2.9 in.)
127 to 413 g/m2
Business Card
55×89 mm
(2.1×3.4 in.)
210 g/m2
Thickness of the originals stack:
under 12 mm (0.47 in.)
30 sheets
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User's Guide
Specifications of Originals and Placing Originals
*
You can refill the originals up to the maximum capacity during scanning.
Placing Standard Size Originals
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
Note:
❏ For A4 size or larger originals, make sure you pull out and extend the input tray extension.
❏ Make sure you pull out and extend the output tray extensions so that they are a little bit longer than the length of the
original, and raise the stopper so that the ejected originals can be stacked comfortably on the output tray.
❏ e stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper
position to the best position for the originals being scanned.
❏ If thick originals bump into the output tray and fall from it, store the output tray and do not use it to stack the
ejected originals.
❏ If scanned images are still affected by ejected originals hitting the surface below the scanner, we recommend placing
the scanner on the edge of a table where the ejected originals can drop freely and you can catch them.
2. Slide the edge guides on the input tray all the way out.
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User's Guide
Specifications of Originals and Placing Originals
3. Fan the originals.
Hold both ends of the originals and fan them a few times.
4. Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge
shape.
5. Load the originals into the input tray facing down with the top edge facing into the ADF.
Slide the originals into the ADF until they meet resistance.
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User's Guide
Specifications of Originals and Placing Originals
6. Slide the edge guides to fit the edge of the originals making sure there are no gaps between the originals and
the edge guides. Otherwise, the originals may be fed skewed.
Note:
❏ When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing to the side
or facing down. ere must not be any holes within a 30 mm (1.2 inches) strip at the center of the originals.
However, there can be holes within 30 mm (1.2 inches) from the leading edge of the originals. Make sure that the
edges of the punch holes do not have burrs or curls.
❏ When scanning thin paper with crinkles that are causing paper jams or double feeds, you may be able to improve the
situation by enabling Slow. To do this, on the control panel, tap Settings > External Scan Settings > Slow and set it
to On to slow down the feeding speed.
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User's Guide
Specifications of Originals and Placing Originals
Long Paper
Specifications of Long Paper
e specification of long paper you can load into the scanner.
Size
Thickness
Paper Type
Loading Capacity
Width: 50.8 to 215.9 mm
(2.0 to 8.5 in.)
50 to 130 g/m2
Plain paper
Fine paper
1 sheet
Length: 393.8 to 6,096.0 mm
(15.5 to 240.0 in.)
Recycled paper
Placing Long Paper
1. Slide out the output tray.
Note:
Do not extend the input tray extension and output tray extensions and do not raise the stopper.
2. Slide the edge guides on the input tray all the way out.
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User's Guide
Specifications of Originals and Placing Originals
3. Load the original straight into the input tray, facing down with the top edge facing into the ADF.
Slide the original into the ADF until it meets resistance.
4. Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the
paper and the edge guides. Otherwise, the originals may be fed skewed.
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User's Guide
Specifications of Originals and Placing Originals
Note:
❏ You can scan long paper up to 5,461 mm (215 inches) in length with a resolution of 300 dpi or less, and over 5,461
mm (215 inches) to 6,096 mm (240 inches) with a resolution of 200 dpi or less.
❏ You need to specify the paper size in Epson Scan 2. ere are three ways to specify the paper size in Epson Scan 2, if
the paper length is 3,048 mm (120 inches) or less, you can select Auto Detect (Long Paper) to detect the size
automatically.
If the paper length is more than 3,048 mm (120 inches), you need to select Customize and enter the size of the paper.
If the paper length is 5,461 mm (215 inches) or less, you can use Detect paper length instead of entering the paper
height. If the paper is longer than 5,461 mm (215 inches), you need to enter the width and height of the paper.
❏ Support long paper at the input side so that it does not drop out of the ADF, and on the output side so that the
ejected paper does not fall from the output tray.
Related Information
Plastic Cards
Specifications of Plastic Cards
e specification of plastic card you can load into the scanner.
Size
Card Type
Thickness
Loading Capacity
Loading Direction
ISO7810 ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
With embossing
1.24 mm (0.05 in.) or
less
1 card
Horizontal (Landscape)
Without embossing
0.76 mm (0.03 in.) or
less
5 cards
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User's Guide
Specifications of Originals and Placing Originals
Placing Plastic Cards
1. Slide out the output tray and raise the stopper.
2. Slide the edge guides on the input tray all the way out.
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User's Guide
Specifications of Originals and Placing Originals
3. Load the plastic cards into the input tray facing down with the top edge facing into the ADF.
Slide the plastic cards into the ADF until they meet resistance.
cImportant:
Do not load plastic cards vertically.
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User's Guide
Specifications of Originals and Placing Originals
4. Slide the edge guides to fit the edge of the plastic cards.
Note:
To scan plastic cards, select Plastic Card (Landscape) in Document Size or select Off in Detect Double Feed on the
Main Settings tab in Epson Scan 2. See the Epson Scan 2 help for details.
If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the card from the
ADF and then reload it, tap DFDS Function on the control panel’s screen to set it to On which disables Detect Double
Feed for the next scan, and then scan again. e DFDS Function (Double Feed Detection Skip function) only disables
Detect Double Feed for one sheet.
Related Information
Laminated Cards
Specifications of Laminated Cards
e specification of laminated cards you can load into the scanner.
Size
Thickness
Loading Capacity
120.0×150.0 mm (4.7×5.9 in.) or less
0.8 mm (0.03 in.) or less
1 card
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User's Guide
Specifications of Originals and Placing Originals
Placing Laminated Cards
1. Slide out the output tray and raise the stopper.
2. Slide the edge guides on the input tray all the way out.
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User's Guide
Specifications of Originals and Placing Originals
3. Load the laminated cards into the input tray facing down with the top edge facing into the ADF.
Slide the laminated cards into the ADF until they meet resistance.
4. Slide the edge guides to fit the edge of the laminated cards.
Note:
❏ To scan laminated cards, select Scan laminated card on the Settings window on the Main Settings tab in Epson
Scan 2 to increase the accuracy of auto size detection. See the Epson Scan 2 help for details.
❏ To scan laminated cards, select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2. See the Epson
Scan 2 help for details.
If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the card from
the ADF and then reload it, tap DFDS Function on the control panel’s screen to set it to On which disables Detect
Double Feed for the next scan, and then scan again. e DFDS Function (Double Feed Detection Skip function)
only disables Detect Double Feed for one sheet.
Related Information
39
User's Guide
Specifications of Originals and Placing Originals
Large Size Originals
Specifications of Large Size Originals
By using the Carrier Sheet sold separately and folding the originals in half, you can scan originals larger than A4
size, such as A3 or B4 sizes.
Size
Thickness
Paper Type
Loading Capacity of the
Carrier Sheet
Up to A3
0.3 mm (0.012 in.) or less
Plain paper
Fine paper
10 carrier sheets
(excluding the thickness of
the Carrier Sheet)
Recycled paper
Placing Large Size Originals
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
2. Slide the edge guides on the input tray all the way out.
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User's Guide
Specifications of Originals and Placing Originals
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier
sheet by folding it in half so that the side to be scanned is facing out, with the right side at the front.
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
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User's Guide
Specifications of Originals and Placing Originals
Note:
❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏ To scan both sizes and stitch them together, select Double-Sided from Scanning Side and select Leſt & Right from
Stitch Images in Epson Scan 2. See the Epson Scan 2 help for details.
❏ When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏ e leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original
approximately 297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner
scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2.
❏ Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
Irregular Shaped Originals
Specifications of Irregular Shaped Originals
By using the Carrier Sheet sold separately, you can scan originals that are wrinkled, curled, very thin, or irregularly
shaped.
Size
Thickness
Loading Capacity of the Carrier
Sheet
Up to A4
0.3 mm (0.012 in.) or less
10 sheets
(excluding the thickness of the Carrier
Sheet)
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User's Guide
Specifications of Originals and Placing Originals
Placing Irregular Shaped Originals
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
2. Slide the edge guides on the input tray all the way out.
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of
the Carrier Sheet with the side to be scanned facing down.
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User's Guide
Specifications of Originals and Placing Originals
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
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User's Guide
Specifications of Originals and Placing Originals
Note:
❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2,
select Auto Detect or select Customize to create a custom document size.
When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏ Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
Photographs
Specifications of Photographs
By using the Carrier Sheet sold separately, you can scan photographs without worrying about them being
damaged.
Size
Thickness
Loading Capacity of the Carrier
Sheet
Up to A4
0.3 mm (0.012 in.) or less
10 sheets
(excluding the thickness of the Carrier
Sheet)
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User's Guide
Specifications of Originals and Placing Originals
Placing Photographs
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
2. Slide the edge guides on the input tray all the way out.
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the
Carrier Sheet with the side to be scanned facing down.
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User's Guide
Specifications of Originals and Placing Originals
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
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User's Guide
Specifications of Originals and Placing Originals
Note:
❏ You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏ If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2,
select Auto Detect or select Customize to create a custom document size.
When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏ Do not leave photos inside the Carrier Sheet for a long time.
❏ Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
Envelopes
Specifications of Envelopes
e specification of envelopes you can load into the scanner.
Size
Measurement
Thickness
Loading Capacity
C6
114×162 mm (4.49×6.38 in.)
(standard size)
0.38 mm (0.015 in.) or less
10 envelopes
DL
110×220 mm (4.33×8.66 in.)
(standard size)
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User's Guide
Specifications of Originals and Placing Originals
Placing Envelopes
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
2. Slide the edge guides on the input tray all the way out.
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User's Guide
Specifications of Originals and Placing Originals
3. Load the envelopes into the input tray facing down making sure that the opened edge (flap side) of the
envelope is facing to the side. For envelopes with the opened edge (flap side) on the shorter side, you can load
the envelope with the opened edge (flap side) facing up.
Slide the envelopes into the ADF until they meet resistance.
cImportant:
Do not load envelopes with adhesives on them.
Note:
❏ Envelopes that are not opened by cutting sharply at the flap edge may not be scanned correctly.
❏ Envelopes that have not yet been sealed can be loaded with the flap open and facing up.
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User's Guide
Specifications of Originals and Placing Originals
4. Slide the edge guides to fit the edge of the envelopes making sure there are no gaps between the envelopes and
the edge guides. Otherwise, the envelopes may be fed skewed.
Note:
❏ To scan envelopes, we recommend selecting the appropriate rotation angle or Auto in Rotate on the Main Settings
tab in Epson Scan 2 before scanning. See the Epson Scan 2 help for details.
❏ To scan envelopes, select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2. See the Epson Scan 2
help for details.
If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the envelope
from the ADF and then reload it, tap DFDS Function on the control panel’s screen to set it to On which disables
Detect Double Feed for the next scan, and then scan again. e DFDS Function (Double Feed Detection Skip
function) only disables Detect Double Feed for one sheet.
Related Information
Mixture of Originals
Specifications of Originals that are a Mixture of Different Sizes
You can load a mixture of originals from 50.8×50.8 mm (2.0×2.0 in.) to A4 (or Letter) size. You can also load a
mixture of paper types or thickness.
Note:
❏ Depending on the combination of paper types or sizes, the originals may not be fed correctly and may be skewed or
jammed. We recommend that you check the scanned image if the original was skewed.
❏ Alternatively, you can scan originals of different paper sizes and types by loading them one by one using Automatic
Feeding Mode.
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User's Guide
Specifications of Originals and Placing Originals
Placing a Mixture of Originals at Different Sizes
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
Note:
If there are any thick originals, to stop them from bumping into the output tray and falling out, store the output tray and
do not use it to stack the ejected originals.
2. Slide the edge guides on the input tray all the way out.
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User's Guide
Specifications of Originals and Placing Originals
3. Load the originals at the center of the input tray in descending order of paper size with the widest at the back
and the narrowest at the front.
Note:
❏ Load the originals into the input tray facing down and slightly displace the top edges at an angle facing into the ADF.
❏ Slide the originals into the ADF until they meet resistance.
4. Slide the edge guides to fit the edges of the widest original.
Related Information
53
User's Guide
Basic Scanning
Basic Scanning
Scanning Using the Control Panel
You can scan the original from the control panel, using the jobs created in Document Capture Pro (Windows)/
Document Capture (Mac OS)/Document Capture Pro Server (Windows Server).
Set the operation mode on the control panel before scanning.
Note:
Document Capture Pro does not support Windows Vista/Windows XP.
Setting Operation Mode
Before scanning, set the operation mode on the control panel to match the computer on which Document Capture
Pro/Document Capture/Document Capture Pro Server is installed.
1. Select Settings from the home screen.
2. Select Document Capture Pro.
3. Check the settings. If you want to change the settings, tap Change Settings and follow the on-screen
instructions.
❏ Operation Mode:
Select Client Mode if you are using the computer on which Document Capture Pro (Windows) or
Document Capture (Mac OS) is installed.
Select Server Mode if you are using the server on which Document Capture Pro Server (Windows Server)
is installed. You need to set the server address when you select Server Mode.
❏ Group Settings: Enable this when using the scanner in a group. If you enable group settings, you can only
find computers that are in the same group. is feature can only be applied when using the scanner over a
network.
❏ Group: Set the group number when you enable Group Settings.
For Document Capture Pro/Document Capture, you can set groups in Option > Network Scanning
Settings. e Option menu is displayed only in standard view mode when you are using Document
Capture Pro.
4. When you have finished checking, tap Close.
Scanning Using Jobs from the Control Panel
Note:
❏ Before scanning, install Document Capture Pro/Document Capture/Document Capture Pro Server on your computer
(server) and create the job. A preset job is available that allows you to save scanned images as a PDF.
❏ When using the scanner over a network, connect the scanner and the computer (server) to the network.
❏ When using the scanner with a USB cable, make sure that the scanner and the computer are connected correctly.
❏ Before scanning, set the operation mode on the control panel.
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User's Guide
Basic Scanning
1. Place the originals.
2. Select Scan on the home screen.
e scanner searches for computers or servers on which Document Capture Pro/Document Capture/
Document Capture Pro Server is installed.
3. On the Select Computer screen, select the computer on which you created the job in Document Capture Pro/
Document Capture.
Note:
❏ Select USB Connection when using the scanner with a USB cable.
❏ e control panel displays up to 100 computers.
❏ If you have selected Option > Network Scanning Settings, and then enabled Protect with password in Document
Capture Pro/Document Capture, enter a password.
❏ If you are using Document Capture Pro Server and set the operation mode as Server Mode, you do not need to
perform this step.
❏ Tap Update (Search Again) to refresh the search results.
4. On the Select Job screen, select the job.
Note:
If you have selected Protect with password in the settings in Document Capture Pro Server, enter a password.
5. If you want to change the scan settings, press Settings and change the settings.
❏ To change the job settings, tap Edit. If you have set Disable job setting changes on control panel in
Document Capture Pro/Document Capture/Document Capture Pro Server, you cannot change the settings.
55
User's Guide
Basic Scanning
❏ To scan originals that are detected as double feeds, for example plastic cards or envelopes, tap the DFDS
Function to skip double feed detection.
❏ To scan originals that are likely to jam, for example thin paper, tap Slow to slow down the scanning speed.
6. Tap
].
Related Information
Scanning to a Computer Using WSD
You can scan the originals to a computer from the control panel using WSD (Web Services for Devices).
Note:
❏ is feature is only available for computers running Windows 10/Windows 8. 1/Windows 8/Windows 7/Windows Vista.
❏ If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature.
1. Place the originals.
2. Select Computer (WSD) on the home screen.
3. Select a computer.
4. Tap
].
Note:
❏ To scan originals that are detected as double feeds, for example plastic cards or envelopes, tap Settings > DFDS
Function to skip double feed detection.
❏ To scan originals that are likely to jam, for example thin paper, tap Settings > Slow to slow down the scanning speed.
Related Information
Setting Up a WSD Port
is section explains how to set up a WSD port for Windows 7/Windows Vista.
Note:
For Windows 10/Windows 8.1/Windows 8, the WSD port is set up automatically.
e following conditions must be met to set up a WSD port.
❏ e scanner and the computer are connected to the network.
❏ e scanner driver is installed on the computer.
1. Turn the scanner on.
2. Click the start button on the computer, and then click Network.
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User's Guide
Basic Scanning
3. Right-click the scanner, and then click Install.
Click Continue when the User Account Control screen is displayed.
Click Uninstall and start again if the Uninstall screen is displayed.
Note:
e scanner name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the
network screen. You can check a scanner’s name that was set on the network from the scanner’s control panel.
4. Click the message displayed on the computer, which says that your device is ready to use.
5. Check the message on the screen, and then click Close.
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User's Guide
Basic Scanning
6. Open the Devices and Printers screen.
❏ Windows 7
Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers.
❏ Windows Vista
Click start > Control Panel > Hardware and Sound > Printers.
7. Check that an icon with the scanner’s name is displayed on the network.
Select the scanner name when using with WSD.
Scanning Using Epson Scan 2
You can scan the originals using detailed settings that are suitable for text documents.
1. Place the original.
2. Start Epson Scan 2.
❏ Windows 10/Windows Server 2016
Click the start button, and then select EPSON > Epson Scan 2.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2.
❏ Mac OS
Select Go > Applications > Epson Soſtware > Epson Scan 2.
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User's Guide
Basic Scanning
3. Make the following settings on the Main Settings tab.
❏ Scanning Side: Select the side of the original you want to scan. Select Double-Sided to scan both sides of
the originals.
❏ Document Size: Select the size of the original you placed.
❏ Image Type: Select the color for saving the scanned image.
❏ Resolution: Select the resolution.
Note:
❏ ADF is set as the Document Source automatically.
❏ On the Main Settings tab, you can also make the following settings.
❏ Stitch Images: Select to stitch the images on the front and rear when scanning both sides of the original.
❏ Rotate: Select to rotate the original clockwise and scan it.
❏ Correct Document Skew: Select to correct the slant of the original.
❏ Add or edit pages aſter scanning: Select to add different originals or edit (rotate, move, and delete) the scanned
pages aſter scanning.
❏ Skip Blank Pages: Select to skip blank pages if there are any in the originals.
❏ Detect Double Feed: Select to display a warning when multiple originals are fed at the same time.
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User's Guide
Basic Scanning
4. Make other scan settings if necessary.
❏ You can preview the scanned image of the first side of the first page of the originals. Load only the first page
of your originals into the input tray and click the Preview button. e preview window opens, the
previewed image is displayed, and the page is ejected from the ADF.
Replace the ejected page together with the rest of the originals.
❏ On the Advanced Settings tab, you can make image adjustments using detailed settings which are suitable
for text documents, such as the following.
❏ Remove Background: Select to remove the background from the originals.
❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏ Auto Area Segmentation: Select to make letters clear and images smooth when performing black and
white scanning for a document that contains images.
❏ Dropout: Select to remove the color specified from the scanned image, and then save it in grayscale or
black and white. For example, you can erase marks or notes you wrote in the margins with color pen
when scanning.
❏ Color Enhance: Select to enhance the color specified for the scanned image, and then save it in grayscale
or black and white. For example, you can enhance letters or lines that are in light colors.
Note:
Some items may not be available depending on other settings you made.
5. Set the file saving settings.
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❏ Image Format: Select the save format from the list.
You can make detailed settings for each save format except BITMAP and PNG. Aſter selecting the save
format, select Options from the list.
❏ File Name: Check the save file name displayed.
You can change settings for file name by selecting Settings from the list.
❏ Folder: Select the save folder for the scanned image from the list.
You can select other folder or create a new folder by selecting Select from the list.
6. Click Scan.
Note:
You can also start scanning by pressing
]
on the scanner’s control panel.
❏ To scan originals that are detected as double feeds, for example plastic cards or envelopes, tap Settings > DFDS
Function to skip double feed detection.
❏ To scan originals that are likely to jam, for example thin paper, tap Settings > Slow to slow down the scanning speed.
e scanned image is saved to the folder you specified.
Related Information
Required Settings for Special Originals in Epson Scan 2
You need to set certain items on the Main Settings tab in Epson Scan 2 when scanning special originals.
Type of Original
Envelopes
Required Settings
Select Off in Detect Double Feed.
Plastic cards
Carrier Sheet
Select Plastic Card (Landscape) on the Document Size list, or select Off in Detect Double Feed.
❏ If you select Auto Detect from the Document Size list, paper skew in the original is
automatically corrected even if you select Off in Correct Document Skew.
❏ If you select a other size than Auto Detect from the Document Size list, you can only use
Contents Skew when using Correct Document Skew.
Paper Skew is not applied when this is selected. When you select Paper and Contents Skew,
only contents skew is corrected.
Large size originals
Long paper
If the size of the original you want to scan is not on the Document Size list, select Customize to
open the Document Size Settings window. Next, create the size manually on the window.
If the size is not listed on the Document Size list, select Auto Detect (Long Paper) or select
Customize to create a custom document size.
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Type of Original
Required Settings
Laminated cards
To scan transparent areas around the edges, select Customize on the Document Size list to open
the Document Size Settings window. Next, select Scan laminated card in the window.
Note:
e appropriate effect may not be achieved depending on the original. If transparent areas
around the edges are not scanned, select Customize from the Document Size list, and then
create the size manually.
Related Information
Setting a Resolution That Suits the Scanning Purpose
Advantages and Disadvantages of Increasing the Resolution
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in
dpi (dots per inch). e advantage of increasing the resolution is that the details in the image become fine. e
disadvantage is that the file size becomes large.
❏ File size becomes large
(When you double the resolution, the file size becomes about four times larger.)
❏ Scanning, saving, and reading the image takes a long time
❏ Sending and receiving emails or faxes takes a long time
❏ e image becomes too large to fit the display or print on the paper
List of Recommended Resolutions to Suit Your Purpose
See the table and set the appropriate resolution for the purpose of your scanned image.
Purpose
Resolution (Reference)
Up to 200 dpi
Displaying on a screen
Sending by email
Using Optical Character Recognition (OCR)
Creating a text searchable PDF
200 to 300 dpi
200 to 300 dpi
Printing using a printer
Sending by fax
Scanning Using Document Capture Pro (Windows)
is application allows you to perform various tasks such as saving the image to your computer, sending it by
email, printing, and uploading to a server or a cloud service. You can also use a variety of methods to sort the
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documents into separate files, such as detecting barcodes or characters on the pages. You can also register scanning
settings for a job to simplify scanning operations.
See the Document Capture Pro help for details on the features.
Note:
Document Capture Pro does not support Windows Vista/Windows XP.
1. Start Document Capture Pro.
❏ Windows 10
Click the start button, and then select Epson Soſtware > Document Capture Pro.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7
Click the start button, and then select All Programs > Epson Soſtware > Document Capture Pro.
Note:
You may need to select the scanner you want to use from the scanners list.
2. Click Job Settings.
e job list screen is displayed.
Note:
A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and
go to procedure 10.
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3. Click New Job.
e Job Settings screen is displayed.
4. Set the Job Name.
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5. Make scanning settings on the 1. Scan tab.
❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the
originals.
❏ Document Size: Select the size of the original you placed.
❏ Image Type: Select the color you want to use to save the scanned image.
❏ Rotation: Select the rotation angle depending on the original you want to scan.
❏ Resolution: Select the resolution.
Note:
You can also adjust the image using following items.
❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏ Correct Document Skew: Select to correct the slant of the original.
❏ Skip Blank Page: Select to skip blank pages if there are any in the originals.
❏ Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images.
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6. Click 2. Save, and then make the save settings.
❏ File Name: Set the file name for saving the scanned image. Click File Name Settings to add a time stamp or
file number counter to the file name.
❏ File Type: Select the save format from the list. Click Option to make detailed settings for the file.
❏ Browse: Select the save folder for the scanned image.
❏ Apply job separation: Select to make separation settings.
7. Click 3. Send, and then select the Destination.
Destination setting items are displayed according to the destination you selected. Make detailed settings as
necessary. Click Help for details on each item.
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Note:
❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
8. Click OK to close the Job Settings screen.
9. Click OK to close the job list screen.
10. Place the original.
11. Click the job icon.
e selected job is performed.
12. Follow the on-screen instructions.
e scanned image is saved using the settings you made for the job.
Note:
You can scan the originals and send the scanned image without using the job. Click
click the destination to which you want to send the scanned image.
on the Scan and bar, and then
Related Information
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Scanning Using Document Capture (Mac OS)
is application allows you to perform various tasks such as saving the image to your computer, sending it by
email, printing, and uploading to a server or a cloud service. You can also register scanning settings for a job to
simplify scanning operations.
See the Document Capture help for details on the features.
Note:
Do not use the Fast User Switching function while using your scanner.
1. Start Document Capture.
Select Finder > Go > Applications > Epson Soſtware > Document Capture.
Note:
You may need to select the scanner you want to use from the scanners list.
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2. Click
.
e Job List screen is displayed.
Note:
A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and
go to procedure 10.
3. Click the + icon.
e job setting screen is displayed.
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4. Set the Job Name.
5. Make scanning settings on the Scan tab.
❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the
originals.
❏ Document Size: Select the size of the original you placed.
❏ Image Type: Select the color you want to use to save the scanned image.
❏ Rotation: Select the rotation angle depending on the original you want to scan.
❏ Resolution: Select the resolution.
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Note:
You can also adjust the image using following items.
❏ Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏ Correct Document Skew: Select to correct the slant of the original.
❏ Skip Blank Page: Select to skip blank pages if there are any in the originals.
6. Click Output, and then make the output settings.
❏ Save in: Select the save folder for the scanned image.
❏ Example of File Name: Display an example of the file name for the current settings.
❏ Prefix Character: Set a prefix for the file name.
❏ Date: Add the date to the file name.
❏ Time: Add the time to the file name.
❏ Page Counter: Add the page counter to the file name.
❏ File Type: Select the save format from the list. Click Options to make detailed settings for the file.
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7. Click Destination, and then select the Destination.
Destination setting items are displayed according to the destination you selected. Make detailed settings as
necessary. Click the ? (Help) icon for details on each item.
Note:
❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏ If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
8. Click OK to close the job settings screen.
9. Click OK to close the Job List screen.
10. Place the original.
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11. Select the job from the pull down list, and then click the
icon.
e selected job is performed.
12. Follow the on-screen instructions.
e scanned image is saved using the settings you made for the job.
Note:
You can scan the originals and send the scanned image without using the job. Click
and make scanning settings,
and then click Scan. Next, click the destination to which you want to send the scanned image.
Related Information
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Advanced Scanning
Scanning Different Sizes or Types of Originals One by
One (Automatic Feeding Mode)
You can scan different sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the
scanner starts scanning automatically when originals are loaded in the ADF.
1. Start Epson Scan 2.
2. Select Automatic Feeding Mode on the Main Settings tab.
3. Make other settings for scanning on the Epson Scan 2 main window.
4. Click Scan.
Automatic Feeding Mode starts.
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e Automatic Feeding Mode window is displayed on your computer.
5. Adjust the edge guides, and then place the original in the ADF.
Scanning starts automatically.
6. Aſter scanning stops, place the next original in the ADF.
Repeat this procedure until you have scanned all originals.
Note:
❏ If you want to scan originals that are detected as double feeds, for example plastic cards or envelopes, tap DFDS
Function on the control panel before placing the original to skip double feed detection.
❏ If you want to scan originals that are likely to jam, for example thin paper, tap Slow on the control panel before
placing the original to slow down the scanning speed.
7. Aſter you have scanned all originals, close Automatic Feeding Mode.
Tap Save and Finish on the control panel or press Finish on the Automatic Feeding Mode window displayed
on your computer.
Note:
You can make timeout settings to finish Automatic Feeding Mode.
Select Settings on the Document Source list to open the Document Source Settings window. Set Automatic Feeding
Mode Timeout (minutes) on the window.
e scanned image is saved to the folder you specified.
Related Information
Creating Scanned Images to Suit Your Needs
Image Adjustment Features
You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2.
Except for a few features, you can check the adjustment results in the preview window.
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Note:
❏ Some items may not be available depending on other settings you made.
❏ Depending on the original, the scanned images may not be adjusted correctly.
Related Information
You can remove the background of the originals.
You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the
background.
You can make letters clear and images smooth when performing black and white scanning for a document that
contains images.
You can remove the color specified from the scanned image, and then save it in grayscale or black and white. For
example, you can erase marks or notes you wrote in the margins with color pen when scanning.
You can enhance the color specified for the scanned image, and then save it in grayscale or black and white. For
example, you can enhance letters or lines that are in light colors.
You can adjust the brightness for the whole image.
You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter,
and the dark areas become darker. On the other hand, if you lower the contrast, the differences between the
bright and dark areas of the image are less defined.
You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or
too dark, you can adjust the brightness.
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You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
You can enhance and sharpen the outlines of the image.
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a
magazine.
You can remove the shadow created around the scanned image.
You can remove the shadows of holes on the scanned image when scanning originals with punched holes.
You can scan once and save two images with different output settings at the same time.
Image Option
You can select the effect for the scanned image.
Remove Background
You can remove the background of the originals.
You can select the level of the effect by selecting the Main Settings tab > Image Type > Color. If you select High,
you can remove the background color of the originals, such as colored papers, or papers discolored by sunlight or
time.
To use this feature, the background color of the originals should be the lightest color in the originals, and should be
uniform. is feature is not applied correctly if there are patterns in the background, or there are text or
illustrations which are a lighter color than the background.
Note:
is feature is not available when you select the Main Settings tab > Image Type > Black & White.
Text Enhancement
You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the
background.
You can select the level of the effect when selecting the Main Settings tab > Image Type > Color or Grayscale.
Note:
To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
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Auto Area Segmentation
You can make letters clear and images smooth when performing black and white scanning for a document that
contains images.
You can adjust the quality of the image part of the original from Brightness and Contrast.
Note:
❏ You can only make settings for this feature when selecting the Main Settings tab > Image Type > Black & White.
❏ To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
Dropout
You can remove the color specified from the scanned image, and then save it in grayscale or black and white. For
example, you can erase marks or notes you wrote in the margins with color pen when scanning.
If you select Customize from the color list in Dropout, you can make settings for the color you want to remove
while checking the preview window (for Windows only).
Note:
is feature is not available when selecting the Main Settings tab > Image Type > Auto or Color.
Color Enhance
You can enhance the color specified for the scanned image, and then save it in grayscale or black and white. For
example, you can enhance letters or lines that are in light colors.
If you select Customize from the color list in Color Enhance, you can make settings for the color you want to
enhance while checking the preview window (for Windows only).
Note:
is feature is not available when selecting the Main Settings tab > Image Type > Auto or Color.
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Brightness
You can adjust the brightness for the whole image.
Note:
is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
Advanced Settings tab.
Contrast
You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter, and
the dark areas become darker. On the other hand, if you lower the contrast, the differences between the bright and
dark areas of the image are less defined.
Note:
is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
Advanced Settings tab.
Gamma
You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or
too dark, you can adjust the brightness.
Note:
is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
Advanced Settings tab.
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Threshold
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
Note:
is feature may not be available depending on the settings on the Main Settings tab > Image Type or the settings on the
Advanced Settings tab.
Unsharp Mask
You can enhance and sharpen the outlines of the image.
Note:
is feature is not available when selecting the Main Settings tab > Image Type > Black & White.
Descreening
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a magazine.
To check for moiré patterns, display the image at 100 % (1:1). If the displayed image is zoomed out, the image
appears rough and may look like it has moiré patterns.
Note:
❏ To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
❏ is feature is not available when selecting the Main Settings tab > Image Type > Black & White.
❏ e effect of this feature cannot be checked in the preview window.
❏ is feature soſtens the sharpness of the scanned image.
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Edge Fill
You can remove the shadow created around the scanned image.
For double-sided scanning, the settings for the edge fill range are mirror-reversed for the back of the original.
If you select Settings, the Edge Fill Level screen is displayed, and you can adjust the edge fill ranges for the top,
bottom, leſt, and right.
Note:
e effect of this feature cannot be checked in the preview window.
Remove Punch Holes
You can remove the shadows of holes on the scanned image when scanning originals with punched holes.
You can remove the shadows of round or square punch holes that are within a range of 20 mm (0.79 in.) from the
edges of the original.
Note:
❏ is feature is only available when you are scanning white or light colored originals.
❏ Depending on the scanned originals, the shadows of the punch holes may not be removed.
❏ e effect of this feature cannot be checked in the preview window.
Dual Image Output (for Windows Only)
You can scan once and save two images with different output settings at the same time.
e Settings for Output 2 screen is displayed when you select On or Settings. Change the settings for the second
scanned image (image 2).
Saving as a Searchable PDF
You can save the scanned image as a Searchable PDF. is is a PDF in which searchable text data is embedded.
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Note:
❏ Text on the originals is recognized using Optical Character Recognition (OCR), and then embedded in the scanned
image.
❏ is feature is only available when the EPSON Scan OCR component (Windows) or Epson Scan 2 OCR component (Mac
OS) is installed.
1. Place the original.
2. Start Epson Scan 2.
3. Make settings for each item on the Main Settings tab.
4. Click Preview.
5. Place the ejected original again when using the ADF.
6. Check the preview, and make other settings on the Advanced Settings tab if necessary.
7. Select Searchable PDF from the Image Format list.
8. Select Options from the Image Format list to open the Image Format Options window.
9. Select the Text tab on the Image Format Options window.
10. Check that the language of the original is selected in the Text Language list.
11. Click OK to close the Image Format Options window.
12. Check the save file name displayed in File Name.
13. Select the save folder for the scanned image from the Folder list.
14. Click Scan.
e scanned image is saved as a Searchable PDF.
Related Information
Saving as an Office Format File (for Windows Only)
You can save the scanned image as a Microsoſt® Office format file using Document Capture Pro.
You can select the following formats.
❏ Microsoſt® Word (.docx)
❏ Microsoſt® Excel® (.xlsx)
❏ Microsoſt® PowerPoint® (.pptx)
Note:
is feature is only available when the EPSON Scan OCR component is installed.
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1. Place the original.
2. Start Document Capture Pro.
3. Click
on the Scan and bar to display the destination screen.
If you have already displayed the destination screen, skip this procedure.
4. Click Scan Settings to display the Scan Settings screen.
5. Make the scanning settings, and then click OK.
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6. Click one of the destination icons.
Scanning starts. Aſter scanning, the Save Settings window or Transfer Settings window is displayed.
7. Select the Office format file you want to save as from the File Type list.
8. Click Option to display the optional settings window.
9. Make settings for each item in the window, and then click OK.
10. Make other settings on the Save Settings window or the Transfer Settings window, and then click OK.
e scanned image is saved as an Office format file.
Related Information
Setting a Job (Scan, Save, and Send)
When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send.
By registering a series of operations in advance as a job using Document Capture Pro (Windows), Document
Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can perform all of the operations by
simply selecting the job.
Note:
Document Capture Pro does not support Windows Vista/Windows XP.
Creating and Registering a Job (Windows)
Explains how to set a job in Document Capture Pro. See the Document Capture Pro help for details on the
features.
1. Start Document Capture Pro.
2. Click Job Settings on the top screen.
e Job List is displayed.
3. Click New Job.
e Job Settings screen is displayed.
4. Make job settings on the Job Settings screen.
❏ Job Name: Enter the name of the job you want to register.
❏ Scan Settings: Make scan settings such as the size of the originals or the resolution.
❏ Save Settings: Set the saving destination, the saving format, the naming rules of the files, and so on. You
can sort and save continued scanned images automatically by using detection methods such as blank pages
inserted between the originals or barcodes on the originals.
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❏ Destination Settings: Select the destination of the scanned images. You can send them by email or forward
them to an FTP server or Web server.
5. Click OK to return to the Job List screen.
e created job is registered in the Job List.
6. Click OK to return to the top screen.
Related Information
Creating and Registering a Job (Mac OS)
Explains how to set a job in Document Capture. See the Document Capture help for details on the features.
1. Start Document Capture.
2. Click the
icon on the main window.
e Job List window is displayed.
3. Click the + icon.
e Job Settings window is displayed.
4. Make the job settings on the Job Settings window.
❏ Job Name: Enter the name of the job you want to register.
❏ Scan: Make scan settings such as the size of the originals or the resolution.
❏ Output: Set the saving destination, the saving format, the naming rules of the files, and so on.
❏ Destination: Select the destination of the scanned images. You can send them by email or forward them to
an FTP server or Web server.
5. Click OK to return to the Job List window.
e created job is registered in the Job List.
6. Click OK to return to the main window.
Related Information
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Enabling a Job to Run from the Control Panel (Button
Assignment)
By assigning a job to the scanner’s control panel in advance using Document Capture Pro (Windows), Document
Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can run jobs from the control panel.
Note:
Document Capture Pro does not support Windows Vista/Windows XP.
Assigning a Job to the Control Panel (Windows)
Explains how to assign a job to the scanner’s control panel in Document Capture Pro. See the Document Capture
Pro help for details on the features.
1. Start Document Capture Pro.
2. Click Job Settings on the top screen
e Job List is displayed.
3. Click Button Assignment.
e Button Assignment screen is displayed.
4. Select the job you want to run on the control panel from the pull-down menu.
5. Click OK to return to the Job List screen.
e job is assigned to the scanner’s control panel.
6. Click OK to return to the top screen.
Related Information
Assigning a Job to the Control Panel (Mac OS)
Explains how to assign a job to the scanner’s control panel in Document Capture. See the Document Capture help
for details on the features.
1. Start Document Capture.
2. Click the
icon on the main window.
e Job List window is displayed.
3. Click the
icon and select Event Settings.
4. Select the job you want to run on the control panel from the pull-down menu.
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5. Click OK to return to the Job List window.
e job is assigned to the scanner’s control panel.
6. Click OK to return to the main window.
Related Information
Separation Feature (for Windows Only)
You can use the separation feature when using Document Capture Pro.
By entering barcode or text information, you can automatically identify and separate or sort complicated
documents using the barcode information on the document, or by inserting blank pages in between pages in a
document.
When scanning multiple documents and using separator information or a specified number of pages to separate
the document into multiple files, each separated file can be saved to a specific folder.
For example, you can make separation settings such as the following.
Note:
Document Capture Pro does not support Windows Vista/Windows XP.
Split the data every three pages and save as multi-page PDFs (fixed pages)
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Enter barcode information every three pages and save as multi-page PDFs
Enter barcode information and separate into folders
Sorting and Saving Scanned Images into a Separate Folder
You can sort scanned images automatically and save them to a separate folder using Document Capture Pro.
To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the
originals or barcodes on the originals.
1. Place the originals including indicators, such as blank pages, between the pages where you want to separate the
scanned images.
2. Start Document Capture Pro.
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3. Click Job Settings.
4. Click New Job.
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5. Set the Job Name.
6. Make scanning settings on the 1. Scan tab.
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7. Click 2. Save, make the save settings, and then select Apply job separation.
8. Click Separation Settings.
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9. Select Separator on the Job Separation Settings screen.
❏ Fixed Page: Select to separate by each specified page and split into files.
❏ Blank Page: Select to separate by detecting blank pages.
❏ Barcode: Select to separate by detecting barcodes.
❏ OCR: Select to detect characters using OCR (Optical Character Recognition) and separate accordingly.
❏ Form: Select to separate by detecting the type of Form.
❏ File Size: Select to separate by detecting the file size of scanned images.
❏ Patch Code: Select to separate by detecting the Patch Code.
10. Set detailed settings for separation, and then click OK.
Settings for separation vary depending on the Separator you selected. For details on the settings for
separation, click Help on the window and see the help for Document Capture Pro.
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11. Click 3. Send, and then select the Destination.
Destination setting items are displayed according to the destination you selected. Make detailed settings as
necessary. Click Help for details on each item.
12. Click OK to close the Job Settings screen.
13. Click OK to close the job list screen.
e separation job is created.
14. Click the job icon.
e separation job is performed.
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15. Follow the on-screen instructions.
e scanned image is separated and saved using the settings you made for the job.
Related Information
Scanning Business Cards Using Presto! BizCard
You can scan business cards and convert them to editable text using Presto! BizCard.
See the soſtware’s help for more information on using the soſtware and its functions. To display the help, select it
from the soſtware’s help menu.
1. Place the business card on the scanner.
2. Start Presto! BizCard.
❏ Windows 10
Click the start button, and then select NewSoſt > Presto! BizCard.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > NewSoſt > Presto! BizCard.
❏ Mac OS
Select Go > Applications > Presto! BizCard.
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Advanced Scanning
3. Click the
icon at the top-leſt of the window.
e Epson Scan 2 window opens.
4. Set each item on the Epson Scan 2 window, and then scan.
e business card is scanned and converted into editable text in the Presto! BizCard window.
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Menu Options for Settings
Menu Options for Settings
Device Information
Select the menus on the control panel as described below.
Settings > Device Information
Various Status Information
You can check the Serial Number, Current Version, Number of Scans, Authentication Device Status, and so on.
Number of Scans After Replacing
You can display this information by tapping . e roller assembly kit (the pickup roller and the separation
roller) needs to be replaced when the number of scans exceeds the life cycle of the rollers. Reset the number of
scans in this menu aſter replacing the rollers.
External Scan Settings
Select the menus on the control panel as described below.
Settings > External Scan Settings
Ultrasonic Double Feed Detection
When scanning without using Epson Scan 2, the settings from the settings menu are enabled. When set to On,
displays a double feed error when multiple originals are fed and stops scanning.
However, an error occurs when detecting double feeds when loading envelopes, plastic cards, originals with labels
or stickers, and so on.
Slow
When set to On, the
scanning.
icon is displayed on the home screen. Slows down the feeding speed whenever
Enable this in the following situations:
❏ When originals jam frequently
❏ When loading thin originals
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User's Guide
Menu Options for Settings
Common Settings
Select the menus on the control panel as described below.
Settings > Common Settings
LCD Brightness
Adjust the brightness of the LCD screen.
Sound
❏ Button Press: Set the volume for tapping sounds on the control panel, or when authentication is successful on
the login screen.
❏ Error Notice: Set the volume for when an error occurs, or an authentication fails on the login screen.
Sleep Timer
Adjust the time period for entering sleep mode (energy saving mode) when the scanner has not performed any
operations. e LCD screen turns black when the set time has passed.
Power Off Timer
Turn the scanner off automatically when no operations have been performed for the specified time. Set the time
period before the scanner turns off.
Any increase will affect the product’s energy efficiency. Consider the environment before making any changes.
Date/Time Settings
❏ Date/Time: Enter the current date and time.
❏ Daylight Saving Time: Select the summer time setting that applies to your area.
❏ Time Difference: Enter the time difference between your local time and UTC (Coordinated Universal Time).
Language
Select the country or region in which you are using your scanner.
Operation Time Out
Select On to return to the initial screen when no operations have been performed for the specified time.
When user restrictions have been applied and you do not operate the scanner for the specified time, you are logged
out and returned to the initial screen.
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Menu Options for Settings
PC Connection via USB
You can restrict the usage of the USB connection from the computer. If you want to restrict it, select Disable.
Network Settings
Select the menus on the control panel as described below.
Settings > Network Settings
Displays the details of the network settings. Tap Change Settings to change the following settings. See
Administrator's Guide for details.
❏ Device Name
❏ TCP/IP
❏ IPv6 Address
❏ Link Speed & Duplex
❏ IPsec/IP filtering
❏ IEEE802.1X
Document Capture Pro
Select the menus on the control panel as described below.
Settings > Document Capture Pro
Tap Change Settings to change the settings.
Operation Mode
❏ Server Mode: Select this if you are using the server on which Document Capture Pro Server (Windows Server)
is installed. You need to set the server address when you select Server Mode.
❏ Client Mode: Select this if you are using the computer on which Document Capture Pro (Windows) or
Document Capture (Mac OS) is installed.
Group Settings
Set this as necessary when using in client mode. Turn the group settings on, and then set the group number. Next,
set the same group number in Document Capture Pro on the client side (the computer using the scanner).
When a large number of computers are connected to the network, you can restrict the computers being used.
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Menu Options for Settings
System Administration
Select the menus on the control panel as described below.
Settings > System Administration
Admin Settings
❏ Admin Password: Register an administrator password that allows only an administrator to change the settings.
Enter the password within 20 characters.
❏ Lock Setting: Lock the settings to protect them from being changed by other users.
❏ Authentication Settings: Use this in the authentication system. For more details, see the documentation
provided with Document Capture Pro Server Authentication Edition.
WSD Settings
Enable or disable the WSD (Web Service for Devices) feature. When setting Disable, the Computer (WSD) menu
on the home screen is not displayed.
Restore Default Settings
❏ Network Settings: Restore network related settings to their initial status.
❏ All Except Network Settings: Restore other settings to their initial status except for network related settings.
❏ All Settings: Restore all settings to their initial status when purchased.
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User's Guide
Maintenance
Maintenance
Cleaning Outside the Scanner
Wipe off any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water.
cImportant:
❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏ Do not let water get inside the product. is could cause a malfunction to occur.
❏ Never open the scanner case.
1. Press the
P
button to turn off the scanner.
2. Unplug the AC adapter from the scanner.
3. Clean the outer case with a cloth dampened with mild detergent and water.
Wipe the touchscreen by using a soſt, dry cloth.
Cleaning Inside the Scanner
Aſter using the scanner for a while, paper and room dust on the roller or the glass part inside the scanner may
cause paper feed or scanned image quality problems. Clean the inside of the scanner every 5,000 scans. You can
check the latest number of scans on the control panel or in the Epson Scan 2 Utility.
If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove the stains. Use a
small amount of cleaner on the cleaning cloth to remove the stains.
cImportant:
❏ Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏ Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal
operations.
❏ Never open the scanner case.
1. Press the
P
button to turn off the scanner.
2. Unplug the AC adapter from the scanner.
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Maintenance
3. Pull the lever and open the scanner cover.
4. Wipe off any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a soſt
cloth or a genuine Epson cleaning kit.
cImportant:
❏ Do not place too much force on the glass surface.
❏ Do not use a brush or a hard tool. Any scratches on the glass may affect the scan quality.
❏ Do not spray cleaner directly onto the glass surface.
5. Wipe off any stains on the sensors with a cotton swab.
cImportant:
Do not use liquid such as a cleaner on a cotton swab.
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Maintenance
6. Open the cover, and then remove the separation roller.
See “Replacing the Roller Assembly Kit” for more details.
7. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soſt, moist cloth.
cImportant:
Use only a genuine Epson cleaning kit or a soſt, moist cloth to clean the roller. Using a dry cloth may damage
the surface of the roller.
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Maintenance
8. Open the cover, and then remove the pickup roller.
See “Replacing the Roller Assembly Kit” for more details.
9. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soſt, moist cloth.
cImportant:
Use only a genuine Epson cleaning kit or a soſt, moist cloth to clean the roller. Using a dry cloth may damage
the surface of the roller.
10. Close the scanner cover.
11. Plug in the AC adapter, and then turn on the scanner.
12. Select Scanner Maintenance from the home screen.
13. On the Scanner Maintenance screen, select Roller Cleaning.
14. Pull the lever to open the scanner cover.
e scanner enters roller cleaning mode.
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Maintenance
15. Slowly rotate the rollers at the bottom by tapping anywhere on the LCD. Wipe the surface of the rollers using a
genuine Epson cleaning kit or a soſt cloth dampened with water. Repeat this until the rollers are clean.
Caution:
!
Be careful not to get your hands or hair caught in the mechanism when operating the roller. is could cause an
injury.
16. Close the scanner cover.
e scanner exits roller cleaning mode.
Related Information
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Maintenance
Replacing the Roller Assembly Kit
e roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans
exceeds the life cycle of the rollers. When a replacement message is displayed on the control panel or your
computer screen, follow the steps below to replace it.
A: pickup roller, B: separation roller
1. Press the
P
button to turn off the scanner.
2. Unplug the AC adapter from the scanner.
3. Pull the lever and open the scanner cover.
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4. Open the cover of the pickup roller, and then slide and remove it.
5. Pull down the fixture of the roller axis, and then slide and remove the installed pickup rollers.
cImportant:
Do not pull out the pickup roller forcibly. is could damage the inside of the scanner.
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Maintenance
6. While holding down the fixture, slide the new pickup roller to the leſt and insert it into the hole in the scanner.
Press the fixture to secure it.
7. Put the edge of the cover of the pickup roller into the groove and slide it. Close the cover firmly.
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Maintenance
cImportant:
❏ Make sure the pick up cover is closed correctly.
❏ Make sure the pickup rollers are installed correctly if the cover is hard to close.
❏ Do not install the cover while it is raised.
8. Push the hooks on both ends of the separation roller cover to open the cover.
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Maintenance
9. Liſt the leſt side of the separation roller, and then slide and remove the installed separation rollers.
10. Insert the new separation roller axis into the hole on the right side, and then lower the roller.
11. Close the separation roller cover.
cImportant:
If the cover is hard to close, make sure the separation rollers are installed correctly.
12. Close the scanner cover.
13. Plug in the AC adapter, and then turn on the scanner.
14. Reset the scan number on the control panel or by using Epson Scan 2 Utility.
Note:
Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not
disassemble them.
Related Information
Resetting the Number of Scans
Reset the number of scans using the control panel or Epson Scan 2 Utility aſter replacing the Roller Assembly Kit.
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Maintenance
Related Information
Resetting the Number of Scans on the Control Panel
1. Select Scanner Maintenance from the home screen.
2. On the Scanner Maintenance screen, select Roller Replacement.
3. Follow the on-screen instructions and tap Reset Maintenance Roller Counter.
4. Tap Yes.
Note:
You can also reset the number of scans by using the following method.
Select Settings and then Device Information. Tap the
icon and tap Number of Scans Aſter Replacing.
Resetting the Number of Scans in Epson Scan 2 Utility
Reset the number of scans using Epson Scan 2 Utility aſter replacing the Roller Assembly Kit.
1. Turn on the scanner.
2. Start Epson Scan 2 Utility.
❏ Windows 10/Windows Server 2016
Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Start screen > Apps > Epson > Epson Scan 2 Utility.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson
Scan 2 Utility.
❏ Mac OS
Select Go > Applications > EPSON Soſtware > Epson Scan 2 Utility.
3. Click the Counter tab.
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Maintenance
4. Click Reset for the roller assembly kit.
Energy Saving
You can save energy by using sleep mode or auto power off mode when no operations are performed by the
scanner. You can set the time period before the scanner enters sleep mode and turns off automatically. Any
increase will affect the product’s energy efficiency. Consider the environment before making any changes.
1. Tap Settings on the home screen.
2. Tap Common Settings.
3. Tap Sleep Timer or Power Off Timer to check the settings.
Transporting the Scanner
When you need to transport the scanner to move or for repairs, follow the steps below to pack the scanner.
1. Press the
P
button to turn off the scanner.
2. Unplug the AC adapter.
3. Remove the cables and the devices.
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Maintenance
4. Close the input tray extension and output tray.
cImportant:
Make sure you close the output tray securely; otherwise it may be damaged during transport.
5. Remove the input tray.
6. Attach the packing materials that came with the scanner, and then repack the scanner in its original box or a
sturdy box.
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
firmware. Make sure you use the latest version of the applications and firmware.
1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.
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Maintenance
2. Start EPSON Soſtware Updater, and update the applications or the firmware.
Note:
Windows Server operating systems are not supported.
❏ Windows 10
Click the start button, and select Epson Soſtware > EPSON Soſtware Updater.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Soſtware > EPSON Soſtware
Updater.
❏ Mac OS
Select Finder > Go > Applications > Epson Soſtware > EPSON Soſtware Updater.
cImportant:
Do not turn off the computer or the scanner while updating.
Note:
If you cannot find the application you want to update in the list, you cannot update using the EPSON Soſtware Updater.
Check for the latest versions of the applications on your local Epson website.
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Solving Problems
Solving Problems
Scanner Problems
Checking Messages on the Control Panel
If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages
Solutions
Install the software on your computer or server to use this
feature. For details, see your documentation.
Install Epson Scan 2 and Document Capture Pro/Document
Capture/Document Capture Pro Server on your computer
(server).
❏ A job may not be registered. Register a job using
Document Capture Pro. For details, see your
documentation.
Create the job in Document Capture Pro/Document
Capture/Document Capture Pro Server on your computer
(server).
❏ When Job is not found, check the following. - Job
registration on the software
Check the followings when a computer is not found. / -
Connection between the scanner and the computer (USB or
network) - Installation of a necessary application - Version of
an application - Power supply of a computer - Firewall
settings and so on - Group settings of a scanner and
Document Capture Pro - Execution of re-searching / For
details, see your documentation.
❏ Make sure the scanner is connected to your computer
properly.
❏ Install Epson Scan 2 and Document Capture Pro/
Document Capture on your computer.
❏ Install the latest version of the application.
❏ Make sure the AC adapter is securely connected to the
scanner and an electrical outlet.
Check that the electrical outlet is working. Plug another
device into the electrical outlet and check that you can
turn the power on.
❏ Check the firewall settings for Epson software.
❏ Set the same group for the scanner and the computer.
❏ Search for the computer again.
RECOVERY MODE
The scanner has started in recovery mode because the
firmware update failed. Follow the steps below to try to
update the firmware again.
1. Connect the computer and the scanner with a USB cable.
(During recovery mode, you cannot update the firmware
over a network connection.)
2. Visit your local Epson website for further instructions.
Related Information
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The Scanner Does Not Turn On
❏ Make sure the AC adapter is securely connected to the scanner and an electrical outlet.
❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.
Problems Starting Scanning
Cannot Start Epson Scan 2
Make sure the scanner is connected to your computer properly.
❏ Check the following when using the scanner over a network.
❏ Make sure the network cable is securely connected.
❏ Make sure the scanner is selected correctly on the Scanner Settings screen.
❏ If the Scanner Settings screen is displayed when starting Epson Scan 2, and your scanner is not displayed in
the scanner list, the scanner has not been detected.
Click Enable Editing, and then click Add. Add your scanner on the Add Network Scanner screen.
❏ Check the following when using the scanner with a USB cable.
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Use the USB cable that came with the scanner.
❏ Connect the scanner directly to the computer’s USB port. e scanner may not work properly when
connected to the computer through one or more USB hubs.
❏ Make sure the scanner is turned on.
❏ Wait until the status light stops flashing indicating that the scanner is ready to scan.
❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Paper Feeding Problems
Multiple Originals Are Fed
If multiple originals are fed, open the scanner cover and remove the originals. Next, close the scanner cover.
If multiple originals are fed frequently, try the following.
❏ If you load unsupported originals, the scanner may feed multiple originals at a time.
❏ Clean the rollers inside the scanner.
❏ Reduce the number of originals being placed at a time.
❏ Select Slow on the control panel to slow down the scanning speed.
❏ Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one.
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Related Information
Removing Jammed Originals from the Scanner
If an original has jammed inside the scanner, follow these steps to remove it.
1. Remove all originals remaining in the input tray.
2. Pull the lever and open the scanner cover.
3. Carefully remove any originals remaining inside the scanner.
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4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the
direction of the arrow.
cImportant:
Make sure there is no paper inside the scanner.
5. Close the scanner cover.
The Original Jams in the Scanner Frequently
If the original jams in the scanner frequently, try the following.
❏ Select Slow on the control panel to slow down the scanning speed.
❏ Clean the rollers inside the scanner.
❏ If the ejected originals get stuck in the output tray, store the output tray and do not use it.
Related Information
The Originals Get Dirty
Clean the inside of the scanner.
Related Information
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Solving Problems
Scanning Speed Slows Down when Scanning Continuously
When scanning continuously using the ADF, scanning slows down to prevent the scanner mechanism from
overheating and being damaged. However, you can continue scanning.
To regain normal scanning speed, leave the scanner idle for at least 30 minutes. Scanning speed does not recover
even if the power is off.
Scanning Takes a Long Time
❏ When the resolution is high, scanning may take some time.
❏ Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1
ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure it meets the system requirements.
❏ When using security soſtware, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a read-
only file. For more information on your security soſtware’s functions, see the help and so on supplied with the
soſtware. e TWAIN.log file is saved in the following locations.
❏ Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:
C:\Users\(user name)\AppData\Local\Temp
❏ Windows XP:
C:\Documents and Settings\(user name)\Local Settings\Temp
Scanned Image Problems
Straight Lines Appear when Scanning from ADF
❏ Clean the ADF.
Straight lines may appear in the image when trash or dirt gets into the ADF.
❏ Remove any trash or dirt that adheres to the original.
Related Information
The Image Quality is Rough
❏ If the resolution is low, try increasing the resolution and then scanning.
❏ In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan.
Related Information
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Solving Problems
Expanding or Contracting the Scanned Image
When expanding or contracting the scanned image, you can adjust the expansion ratio by using the Adjustments
feature in Epson Scan 2 Utility. is feature is only available for Windows.
Note:
Epson Scan 2 Utility is an application that comes with Epson Scan 2.
1. Start Epson Scan 2 Utility.
❏ Windows 10/Windows Server 2016
Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
2. Select the Adjustments tab.
3. Use Expansion/Contraction to adjust the expansion ratio for scanned images.
4. Click Set to apply the settings to the scanner.
Offset Appears in the Background of Images
Images on the back of the original may appear in the scanned image.
❏ In Epson Scan 2, select the Advanced Settings tab, and then adjust the Brightness.
is feature may not be available depending on the settings on the Main Settings tab > Image Type or other
settings on the Advanced Settings tab.
❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
Related Information
You can adjust the brightness for the whole image.
You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the
background.
Text is Blurred
❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the reshold on
the Advanced Settings tab. When you increase the reshold, black becomes stronger.
❏ If the resolution is low, try increasing the resolution and then scanning.
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Related Information
You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the
background.
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
Moiré Patterns (Web-Like Shadows) Appear
If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.
❏ On the Advanced Settings tab in Epson Scan 2, set Descreening.
❏ Change the resolution, and then scan again.
Related Information
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a
magazine.
The Edge of the Original is Not Scanned when Automatically
Detecting the Size of the Original
❏ In Epson Scan 2, select the Main Settings tab, and then select Document Size > Settings. On the Document
Size Settings window, adjust Crop Margins for Size "Auto".
❏ Depending on the original, the area of the original may not be detected correctly when using the Auto Detect
feature. Select the appropriate size of the original from the Document Size list.
Note:
If the size of the original you want to scan is not on the list, select Customize, and then create the size manually.
Text is Not Recognized Correctly when Saving as a Searchable PDF
❏ On the Image Format Options window in Epson Scan 2, check that Text Language is set correctly on the Text
tab.
❏ Check that the original is placed straight.
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❏ Use an original with clear text. Text recognition may decline for the following types of originals.
❏ Originals that have been copied a number of times
❏ Originals received by fax (at low resolutions)
❏ Originals on which the letter spacing or line spacing is too small
❏ Originals with ruled lines or underlining over the text
❏ Originals with hand-written text
❏ Originals with creases or wrinkles
❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the reshold on
the Advanced Settings tab. When you increase the reshold, the black color area becomes larger.
❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
Related Information
You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the
background.
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
Cannot Solve Problems in the Scanned Image
If you have tried all of the solutions and have not solved the problem, initialize the Epson Scan 2 settings using
Epson Scan 2 Utility.
Note:
Epson Scan 2 Utility is an application that comes with Epson Scan 2.
1. Start Epson Scan 2 Utility.
❏ Windows 10/Windows Server 2016
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
❏ Mac OS
Select Go > Applications > Epson Soſtware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
Note:
If initialization does not solve the problem, uninstall and re-install Epson Scan 2.
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Uninstalling and Installing Applications
Uninstalling Your Applications
You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your
operating system. Log on to your computer as an administrator. Enter the administrator password if the computer
prompts you.
Uninstalling Your Applications for Windows
1. Quit all running applications.
2. Disconnect the scanner from your computer.
3. Open the Control Panel:
❏ Windows 10/Windows Server 2016
Right-click the start button or press and hold it, and then select Control Panel.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4. Open Uninstall a program (or Add or Remove Programs):
❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server
2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5. Select the application you want to uninstall.
6. Uninstall the applications:
❏ Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server
2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Note:
A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my
computer now is selected, and then click Finish.
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Uninstalling Your Applications for Mac OS
Note:
Make sure you installed EPSON Soſtware Updater.
1. Download the Uninstaller using EPSON Soſtware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Disconnect the scanner from your computer.
3. To uninstall the scanner driver, select System Preferences from the
menu > Printers & Scanners (or
Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.
4. Quit all running applications.
5. Select Finder > Go > Applications > Epson Soſtware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
cImportant:
e Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and
you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner
drivers again.
Note:
If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Finder > Go > Applications > Epson Soſtware, select the application you want to
uninstall, and then drag it to the trash icon.
Installing Your Applications
Follow the steps below to install the necessary applications.
Note:
❏ Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏ When reinstalling applications, you need to uninstall them first.
1. Quit all running applications.
2. When installing Epson Scan 2, disconnect the scanner and the computer temporarily.
Note:
Do not connect the scanner and the computer until you are instructed to do so.
3. Install the application by following the instructions on the Website below.
Note:
For Windows, you can also use the soſtware disc that came with the scanner.
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User's Guide
Technical Specifications
Technical Specifications
General Scanner Specifications
Note:
Specifications are subject to change without notice.
Scanner type
Sheet Feed, one pass duplex color scanner
Photoelectric device
Effective pixels
CIS
5,100×9,300 at 600 dpi
2,550×64,500 at 300 dpi
Light source
RGB LED
Scanning resolution
600 dpi (main scan)
600 dpi (sub scan)
50 to 1200 dpi (in 1 dpi increments) *1
Output resolution
Document Size
Max: 215.9×6,096 mm (8.5×240 inches)
Min: 50.8×50.8 mm (2×2 inches)
Paper input
Face-down loading
Paper output
Paper capacity
Color Depth
Face-down ejection
100 sheets of paper at 80 g/m2
Color
❏ 30 bits per pixel internal (10 bits per pixel per color internal)
❏ 24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏ 10 bits per pixel internal
❏ 8 bits per pixel external
Black and white
❏ 10 bits per pixel internal
❏ 1 bit per pixel external
Interface*2
SuperSpeed USB
Full Speed USB (Host)
Ethernet 1000BASE-T/100BASE-TX/10BASE-T
*1 50 to 300 dpi (393.8 to 5,461.0 mm (15.5 to 215 in.) in length), 50 to 200 dpi (5,461.1 to 6,096.0 mm (215 to 240 in.) in length)
*2 You cannot communicate with the scanner over a USB connection when you are using the scanner with the Document
Capture Pro Server Authenticate Edition.
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User's Guide
Technical Specifications
Network Function List
Functions
Supported
Network Interfaces
Panel Operation
Ethernet
✓
✓
✓
✓
✓
✓
General Network Setup (device name, TCP/IP address, DNS server)
Document Capture Pro Setting
Restore the Factory Default Settings
Network Scanning
Epson Scan 2
IPv4, IPv6
IPv4
Document Capture Pro (Win) /
Document Capture (Mac)
Document Capture Pro Server
IPv4, IPv6
IPv4
✓
✓
Document Capture Pro Server
Authenticate Edition
Ethernet Specifications
IEEE802.3i (10BASE-T)*1
Standards
IEEE802.3u (100BASE-TX)*1
IEEE802.3ab (1000BASE-T)*1
IEEE802.3az (Energy Efficient Ethernet)*2
Communication Mode
Connector
Auto, 10 Mbps Full duplex, 10 Mbps Half duplex, 100 Mbps Full duplex, 100 Mbps
Half duplex
RJ-45
*1 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
*2 The connected device should comply with IEEE802.3az standards.
Security Protocol
IEEE802.1X*
IPsec/IP Filtering
SSL/TLS
HTTPS Server/Client
SMTPS (STARTTLS, SSL/TLS)
SNMPv3
*
You need to use a connection device that complies with IEEE802.1X.
125
User's Guide
Technical Specifications
Dimensions and Weight Specifications
Dimensions *
Width: 296 mm (11.7 inches)
Depth: 169 mm (6.7 inches)
Height: 167 mm (6.6 inches)
Weight
Approx. 3.7 kg (8.2 lb)
*
Without protruding parts and the input tray.
Electrical Specifications
Scanner Electrical Specifications
Rated DC Input Power Supply Voltage
Rated DC Input Current
DC 24 V
2 A
Power Consumption
❏ Operating: Approx. 17 W
❏ Ready mode: Approx. 8.8 W
❏ Sleep mode: Approx. 1.3 W
❏ Power off: Approx. 0.1 W
AC Adapter Electrical Specifications
Model
A471H (AC 100 to 240 V)
A472E (AC 220 to 240 V)
Rated Input Current
1.2 A
Rated Frequency Range
Rated Output Power Supply Voltage
Rated Output Current
50 to 60 Hz
DC 24 V
2 A
Environmental Specifications
Temperature
When operating
5 to 35 °C (41 to 95 °F)
When stored
–25 to 60 °C (–13 to 140 °F)
15 to 80% (without condensation)
15 to 85% (without condensation)
Humidity
When operating
When stored
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User's Guide
Technical Specifications
Operating conditions
Ordinary office or home conditions. Avoid operating the scanner in
direct sunlight, near a strong light source, or in extremely dusty
conditions.
System Requirements
Windows*1
Windows 10 (32-bit, 64-bit)
Windows 8.1 (32-bit, 64-bit)
Windows 8 (32-bit, 64-bit)
Windows 7 (32-bit, 64-bit)
Windows Vista (32-bit, 64-bit)
Windows XP Professional x64 Edition Service Pack 2
Windows XP (32-bit) Service Pack 3
Windows Server 2016
Windows Server 2012 R2
Windows Server 2012
Windows Server 2008 R2
Windows Server 2008 (32-bit, 64-bit)
Windows Server 2003 R2 (32-bit, 64-bit)
Windows Server 2003 (32-bit, 64-bit) Service Pack 2
Mac OS*2 *3
macOS Sierra
OS X El Capitan
OS X Yosemite
OS X Mavericks
OS X Mountain Lion
Mac OS X v10.7.x
Mac OS X v10.6.8
*1 Document Capture Pro does not support Windows Vista/Windows XP.
*2 Fast User Switching on Mac OS or later is not supported.
*3 The UNIX File System (UFS) for Mac OS is not supported.
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User's Guide
Standards and Approvals
Standards and Approvals
Standards and Approvals for European Models
Product and AC adapter
e following models are CE marked and in compliance with all the applicable EU Directives. For further details,
visit the following website to access the full declaration of conformities containing reference to the Directives and
harmonized standards used to declare conformity.
J381C
A471H, A472E
Standards and Approvals for Australian Models
Product
EMC
AS/NZS CISPR22 Class B
AC adapter (A471H)
Safety
EMC
AS/NZS 60950.1
AS/NZS CISPR22 Class B
128
User's Guide
Where to Get Help
Where to Get Help
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏ Product serial number
(e serial number label is usually on the back of the product.)
❏ Product model
❏ Product soſtware version
(Click About, Version Info, or a similar button in the product soſtware.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the soſtware applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
129
User's Guide
Where to Get Help
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web
Information on product specifications, drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Repair service center:
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support (e-
mail).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation.
130
User's Guide
Where to Get Help
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problem troubleshooting
❏ Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Epson Hotline
Phone: 66-2685-9899
Email: [email protected]
Our Hotline team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Hotline
Phone(Ho Chi Minh City): 84-8-823-9239
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
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User's Guide
Where to Get Help
Epson Service Center
65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
❏ Information on product specifications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: 62-1500-766
Fax: 62-21-808-66-799
Our Hotline team can help you with the following over the phone or fax:
❏ Sales enquiries and product information
❏ Technical support
Epson Service Center
Province
Company Name
Address
Phone
E-mail
DKI JAKARTA
ESS Jakarta MG.
DUA
RUKO MANGGA DUA MALL NO. 48 JL.
ARTERI MANGGA DUA - JAKARTA UTARA-
DKI
(+6221)62301104
jkt-technical1@epson-
indonesia.co.id
NORTH
SUMATERA
ESC Medan
Kompleks Graha Niaga, Jl. Bambu II No. A-4,
Medan- 20114
(+6261)42066090/42066091
mdn-technical@epson-
indonesia.co.id
WEST JAWA
ESC Bandung
ESC Yogyakarta
ESC Surabaya
ESC Makassar
JL. CIHAMPELAS NO. 48A-BANDUNG JABAR
40116
(+6222)4207033
bdg-technical@epson-
indonesia.co.id
DI
YAP Square, Blok A No.6 Jl. C Simanjutak
YOGYAKARTA - DIY
(+62274)581065
YOGYAKARTA
ygy-technical@epson-
indonesia.co.id
EAST JAWA
HITECH MALL LT.2 BLOK A NO. 24 JL.
KUSUMA BANGSA NO. 116 -118 -
SURABAYA JATIM
(+6231)5355035
sby-technical@epson-
indonesia.co.id
SOUTH
SULAWESI
JL. GUNUNG BAWAKARAENG NO. 68E -
MAKASSAR SULSEL
(+62411)328212
mksr-technical@epson-
indonesia.co.id
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User's Guide
Where to Get Help
Province
Company Name
Address
Phone
E-mail
WEST
KALIMANTAN
ESC Pontianak
JL. NUSA INDAH I NO. 40A PONTIANAK
KALBAR 78117
(+62561)735507
pontianak-technical@epson-
indonesia.co.id
PEKANBARU
DKI JAKARTA
EAST JAWA
BANTEN
ESC PEKANBARU
ESS JAKARTA KEIAI
ESS SURABAYA
ESS SERPONG
JL. TUANKU TAMBUSAI NO. 353 -
PEKANBARU RIAU
(+62761)21420
pkb-technical@epson-
indonesia.co.id
WISMA KEIAI LT. 1 JL. JEND. SUDIRMAN KAV.
3 JAKPUS DKI JAKARTA
(+6221)5724335
ess.support@epson-
indonesia.co.id
JL. JAWA NO. 2-4 KAV. 29, RUKO SURYA INTI,
SURABAYA - JATIM
(+6231)5014949
esssby.support@epson-
indonesia.co.id
Ruko mall WTC MATAHARI no. 953
SERPONG - Banten
(+6221)53167051
esstag.support@epson-
indonesia.co.id
CENTRAL
JAWA
ESS SEMARANG
ESC SAMARINDA
Komplek Ruko Metro Plaza Blok C20 , Jl. MT
Haryono No 970 Semarang - Jawa tengah
(+6224)8313807
esssmg.support@epson-
indonesia.co.id
EAST
KALIMANTAN
Jl. KH. Wahid Hasyim (M. Yamin) Kel.
Sempaja Selatan Kec. Samarinda Utara
Samarinda- Kalimantan Timur (samping
kantor pos)
(+62541)7272904
escsmd.support@epson-
indonesia.co.id
SOUTH
SUMATERA
ESC PALEMBANG
ESC JEMBER
Jl. H.M. Rasyid Nawawi no.249, kelurahan 9
ilir Palembang - Sumsel
(+62711)311330
escplg.support@epson-
indonesia.co.id
EAST JAVA
Jl. Panglima Besar Sudirman No.1 D JEMBER
- JAWA TIMUR (Depan Balai Penelitian dan
Pengolahan Kakao)
(+62331) 486468,488373
jmr-technical@epson-
indonesia.co.id
NORTH
SULAWESI
ESC MANADO
Tekno @Megamall, Megamall LG TK-21 Jl.
Piere Tendean Kawasan Megamas
Boulevard Manado 95111
(+62431)7210033
MND-ADMIN@EPSON-
INDONESIA.CO.ID
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
To obtain technical support as well as other aſter-sales services, users are welcome to contact Epson Hong Kong
Limited.
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User's Guide
Where to Get Help
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical staff at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
❏ Information on product specifications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: +60 1800-8-17349
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair services and warranty
Head Office
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
Information on product specifications, drivers for download, and products enquiry are available.
134
User's Guide
Where to Get Help
Helpline
❏ Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏ Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Help for Users in the Philippines
To obtain technical support as well as other aſter sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1800-1069-37766
Toll Free: (Digital) 1800-3-0037766
Metro Manila: (+632)441-9030
E-mail: [email protected]
Our Customer Care team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2665
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