EPSON DS 780N 02 User Manual

User's Guide  
NPD5649-02 EN  
User's Guide  
Trademarks  
Trademarks  
EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a  
®
trademark of the Seiko Epson Corporation.  
Microsoſt, Windows, Windows Server, and Windows Vista are either registered trademarks or trademarks of  
Microsoſt Corporation in the United States and/or other countries.  
Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.  
Adobe, Adobe Reader, and Acrobat are registered trademarks of Adobe Systems Incorporated.  
Intel is a registered trademark of Intel Corporation.  
®
e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.  
Epson Scan 2 Soſtware is based in part on the work of the Independent JPEG Group.  
libtiff  
Copyright © 1988-1997 Sam Leffler  
Copyright © 1991-1997 Silicon Graphics, Inc.  
Permission to use, copy, modify, distribute, and sell this soſtware and its documentation for any purpose is  
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in  
all copies of the soſtware and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics  
may not be used in any advertising or publicity relating to the soſtware without the specific, prior written  
permission of Sam Leffler and Silicon Graphics.  
THE SOFTWARE IS PROVIDED AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,  
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,  
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES  
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED  
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN  
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.  
General Notice: Other product names used herein are for identification purposes only and may be trademarks  
of their respective owners. Epson disclaims any and all rights in those marks.  
3
 
User's Guide  
Contents  
Contents  
4
User's Guide  
Contents  
5
User's Guide  
About This Manual  
About This Manual  
Introducing the Manuals  
e latest versions of the following manuals are available from the Epson support website.  
http://support.epson.net/ (outside Europe)  
Setup Guide (paper manual)  
Provides you with information on setting up the product and installing the application.  
User's Guide (digital manual)  
Provides instructions on using the product, maintenance, and solving problems.  
Administrator's Guide (digital manual)  
Provides network administrators with information on management and scanner settings.  
As well as the manuals above, see the help included in the various Epson applications.  
Marks and Symbols  
Caution:  
!
Instructions that must be followed carefully to avoid bodily injury.  
cImportant:  
Instructions that must be observed to avoid damage to your equipment.  
Note:  
Provides complementary and reference information.  
Related Information  
& Links to related sections.  
Descriptions Used in this Manual  
Screenshots for the applications are from Windows 10 or macOS Sierra. e content displayed on the screens  
varies depending on the model and situation.  
Illustrations used in this manual are for reference only. Although they may differ slightly from the actual  
product, the operating methods are the same.  
7
       
User's Guide  
About This Manual  
Operating System References  
Windows  
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",  
"Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008  
R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following  
operating systems. Additionally, "Windows" is used to refer to all versions.  
Microsoſt Windows 10 operating system  
®
®
Microsoſt Windows 8.1 operating system  
®
®
Microsoſt Windows 8 operating system  
®
®
Microsoſt Windows 7 operating system  
®
®
Microsoſt Windows Vista operating system  
®
®
Microsoſt Windows XP operating system Service Pack 3  
®
®
Microsoſt Windows XP Professional x64 Edition operating system Service Pack 2  
®
®
Microsoſt Windows Ser ver 2016 operating system  
®
®
Microsoſt Windows Ser ver 2012 R2 operating system  
®
®
Microsoſt Windows Ser ver 2012 operating system  
®
®
Microsoſt Windows Ser ver 2008 R2 operating system  
®
®
Microsoſt Windows Ser ver 2008 operating system  
®
®
Microsoſt Windows Ser ver 2003 R2 operating system  
®
®
Microsoſt Windows Ser ver 2003 operating system Service Pack 2  
®
®
Mac OS  
In this manual, "Mac OS" is used to refer to macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X  
Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.  
8
 
User's Guide  
Important Instructions  
Important Instructions  
Safety Instructions  
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual  
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.  
Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit  
the following Web site to learn the meaning of the symbols.  
Place the product and options on a flat, stable surface that extends beyond the base of the product and options  
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of  
the product and options and the wall.  
Place the product and options close enough to the computer for the interface cable to reach it easily. Do not  
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat  
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light  
sources, or rapid changes in temperature or humidity.  
Do not use with wet hands.  
Place the product and options near an electrical outlet where the adapter can be easily unplugged.  
e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place  
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be  
particularly careful to keep the cord straight at the end.  
Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of  
other cords with this product or the use of the supplied power cord with other equipment may result in fire or  
electric shock.  
Use only the AC adapter that comes with your product. Using any other adapter could cause fire, electrical  
shock, or injury.  
e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with  
other electronic devices unless specified.  
Use only the type of power source indicated on the AC adapters label, and always supply power directly from a  
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.  
When connecting this product and options to a computer or other device with a cable, ensure the correct  
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the  
wrong orientation may damage both devices connected by the cable.  
Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.  
If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the  
extension cord does not exceed the cords ampere rating. Also, make sure the total ampere rating of all devices  
plugged into the wall outlet does not exceed the wall outlets ampere rating.  
Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except  
as specifically explained in the products guides.  
Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of  
electrical shock hazards.  
If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug,  
make sure you replace them with fuses of the correct size and rating.  
9
   
User's Guide  
Important Instructions  
Unplug the product, options, and the AC adapter, and refer servicing to qualified service personnel under the  
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC  
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,  
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust  
controls that are not covered by the operating instructions.)  
Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or  
aerosol cleaners except as specifically explained in the products guides.  
If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical  
outlet.  
Aſter replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not  
disassemble them.  
If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them  
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with  
water. If discomfort or vision problems remain aſter a thorough flushing, see a doctor immediately.  
Restrictions on Copying  
Observe the following restrictions to ensure the responsible and legal use of your product.  
Copying of the following items is prohibited by law:  
Bank bills, coins, government-issued marketable securities, government bond securities, and municipal  
securities  
Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage  
Government-issued revenue stamps, and securities issued according to legal procedure  
Exercise caution when copying the following items:  
Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession  
tickets, etc.  
Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.  
Note:  
Copying these items may also be prohibited by law.  
Responsible use of copyrighted materials:  
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a  
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before  
copying published material.  
Advisories and Warnings for Using the Touchscreen  
e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven  
brightness. ese are normal and do not indicate that it is damaged in any way.  
Only use a dry, soſt cloth for cleaning. Do not use liquid or chemical cleaners.  
e exterior cover of the touchscreen could break if it receives a heavy impact. Contact your dealer if the panel  
surface chips or cracks, and do not touch or attempt to remove the broken pieces.  
Press the touchscreen gently with your finger. Do not press force or operate with your nails.  
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User's Guide  
Important Instructions  
Do not use sharp objects such as ball point pens or sharp pencils to perform operations.  
Condensation inside the touchscreen due to abrupt changes in temperature or humidity may cause  
performance to deteriorate.  
Protecting Your Personal Information  
When you give the scanner to someone else or dispose of it, erase all the personal information stored in the  
scanner’s memory by selecting the menus on the control panel as described below.  
Settings > System Administration > Restore Default Settings > Clear All Data and Settings  
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User's Guide  
Scanner Basics  
Scanner Basics  
Part Names and Functions  
Front  
Control panel  
Edge guides  
Indicates the scanner’s status and allows you to make scanning  
settings.  
A
B
Feeds originals straight into the scanner. Slide to the edges of the  
originals.  
Input tray  
Loads originals. Pull out the tray extension if originals are too big  
for the input tray. This prevents paper from curling and causing  
paper jams.  
C
D
Input tray extension  
When removing the input tray, slide the hooks that are on both  
ends at the back, and then pull out the input tray.  
ADF (Automatic Document Feeder)  
Output tray  
Feeds loaded originals automatically.  
E
F
G
H
Holds originals ejected from the scanner. Pull out the extension  
tray to the length of the originals.  
Output tray extension  
Stopper  
Prevents ejected originals from falling off the extension tray. Adjust  
it to the length of the originals.  
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User's Guide  
Scanner Basics  
Back  
Security slot  
Inserts a security lock for theft prevention.  
A
B
Service USB port  
Connects an IC card reader for authentication.  
Do not connect anything except an IC card reader.  
USB port  
LAN port  
DC inlet  
Connects a USB cable.  
Connects a LAN cable.  
Connects the AC adapter.  
C
D
E
Inside  
Scanner cover  
Pickup roller  
Pull the lever and open the scanner cover when cleaning inside the  
scanner and removing jammed paper.  
A
B
C
Feeds originals. This needs to be replaced when the number of  
scans exceeds the service number of papers.  
Separation roller  
Feeds originals separately one by one. This needs to be replaced  
when the number of scans exceeds the service number of papers.  
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User's Guide  
Scanner Basics  
Related Information  
Control Panel  
Buttons and Lights  
Power button/ light  
Turns the scanner on or off.  
A
Do not turn off the scanner while the light is flashing because the  
scanner is operating or processing a job.  
LCD Screen  
Log out  
Tap the screen to select menus or make settings.  
B
C
While the authentication feature is enabled, this icon is available  
when a user with access authority is logged in. Tap the icon to log  
out.  
Home  
Help  
You can also display the home screen from any other screen  
except when an error has occurred.  
D
E
Displays the help screen. You can check how to solve problems  
and how to load originals.  
Icons displayed in the LCD Screen  
e following icons are displayed on the LCD screen depending on the scanners status.  
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User's Guide  
Scanner Basics  
Features or items locked by an administrator are displayed in gray and can only be operated by an administrator.  
The home screen. You can select the following menus.  
A
While the authentication feature is enabled, a user name is displayed when a user with access  
authority is logged in.  
Scan  
Executes the job: When Scan, Save and Send have been registered  
in advance in Document Capture Pro (Windows) or Document  
Capture (Mac OS) or Document Capture Pro Server (Windows  
Server).  
Computer (WSD)  
Transfers the scanned data to the computer that was found using  
WSD (Web Service for Devices).  
If you do not use this feature, you can make settings so that it is  
not displayed on the home screen.  
Scanner Maintenance  
Settings  
Tap this when cleaning the inside of the scanner or replacing the  
roller assembly kit.  
You can check and change the settings for the scanner.  
Slow mode is enabled. Slows down the feeding speed whenever scanning.  
B
15  
User's Guide  
Scanner Basics  
Informs you when it is time to replace the roller assembly kit (the pickup roller and the separation  
roller).  
C
D
A message is displayed on the screen when you tap the icon.  
Displays the network connection status.  
Tap the icon to display the network settings menu. You can also display it by tapping Settings > Network  
Settings on the home screen.  
Indicates that the scanner is not connected to a wired (Ethernet) network or the settings have been  
released.  
Indicates that the scanner is connected to a wired (Ethernet) network.  
Tap the icon to display related and reference information for the item.  
E
Indicates caution is required. Tap the icon to check instructions on solving problems.  
Related Information  
Touch Screen Operations  
e touchscreen is compatible with the following operations.  
Tap  
Press or select the items or the icons.  
Flick  
Scroll the screen swiftly.  
Slide  
Hold and move the items around.  
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User's Guide  
Scanner Basics  
Entering Characters  
Enter characters such as passwords using the keyboard screen.  
Note:  
Available icons vary depending on the setting item.  
Displays the number of characters. (The number of characters that you have entered./The maximum number of  
characters that you can enter.)  
A
Moves the cursor to the input position.  
B
C
D
Switches between capital letters and small letters.  
Switches the character type.  
AB: alphabets  
1#: numbers and symbols  
Changes the keyboard layout.  
E
F
G
H
I
Enters frequently used email domain addresses or URLs by simply selecting the item.  
Enters a space.  
Enters the character.  
Deletes the character on the left of the cursor (a vertical bar indicating the position where text will be entered).  
Deletes the character on the right of the cursor when the cursor is at the beginning of the sentence (when there  
are no characters to the left of the cursor).  
Switches the character type.  
abc: alphabets  
J
123: numbers  
#+=: symbols  
17  
 
User's Guide  
Scanner Basics  
Viewing Guidance Animations  
You can load various kinds of originals by viewing guidance animations on the control panel.  
Tap  
on the control panel: Displays the help screen. Tap How To to display animations, and then select the  
items that you want to see.  
Tap How To at the bottom of the operation screen: Displays context-sensitive animations.  
Indicates the total number of steps and the current step number.  
The example above shows step 2 of 6 steps.  
A
Back to the previous step.  
B
C
D
Indicates your progress through the current step. The animation repeats when the progress bar reaches the end.  
Moves to next step.  
Information on Applications  
is section introduces the soſtware products available for your scanner. e latest soſtware can be installed at the  
Epson Web site.  
Epson Scan 2  
Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. is also allows you to  
start either as a standalone application or by using TWAIN-compliant application soſtware.  
See the Epson Scan 2 help for details on using the application.  
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User's Guide  
Scanner Basics  
Document Capture Pro / Document Capture  
Document Capture Pro is an application that allows you to easily digitize originals such as documents and forms.  
You can save scanned images to a specified folder, send by email, and perform copying functions by linking to a  
printer. You can also split documents by using separation information such as barcodes and automatically process  
new files. is allows you to streamline the way electronic documents are handled, such as reading large  
documents and making best use of network capabilities.  
Document Capture Pro is for Windows only. For Mac OS, use Document Capture, and for Windows Server, use  
Document Capture Pro Server.  
See the Document Capture Pro help (Windows) or Document Capture (Mac OS) for details on using the  
application.  
Note:  
Document Capture Pro does not support Windows Vista/Windows XP.  
Job:  
When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send.  
By registering a series of operations in advance as a job, you can perform all of the operations by simply selecting  
the job. By assigning a job to the scanners control panel, you can start a job from the control panel (Button  
Assignment).  
Separation Function:  
You can automatically process complicated sorting or organizing by using a variety of detection methods such as  
blank pages with/without barcodes which are inserted between the originals, or barcodes on the originals.  
You can also sort multiple scanned images as separate files and save each file in specific folders by using these  
methods or by setting specific pages.  
Document Capture Pro Server  
Document Capture Pro Server is an application for Windows Server that allows you to manage up to 100 scanners  
on the network through servers.  
By using a web browser, you can register and monitor scanners or register jobs: 1. Scan > 2. Save > 3. Send and  
assign them to individual scanners. You can scan by simply selecting a job on a scanner managed by Document  
Capture Pro Server.  
For further information, contact your local Epson office.  
Document Capture Pro Server Authentication Edition  
An application for Windows Server that adds an authentication feature to Document Capture Pro Server.  
is allows you to prevent misuse and increase efficiency by restricting the features that individual users can  
access. Authentication is required when using the scanner.  
For further information, contact your local Epson office.  
19  
     
User's Guide  
Scanner Basics  
Presto! BizCard  
Presto! BizCard by NewSoſt provides a full range of contact management functions for adding business cards  
without typing. Use the BizCard recognition system to scan business cards, edit, and synchronize the information  
to the most frequently used personal database management soſtware. You can easily save and manage your contact  
information.  
EPSON Software Updater  
EPSON Soſtware Updater is an application that checks for new or updated applications on the internet and installs  
them.  
You can also update the scanners digital manual.  
Note:  
Windows Server operating systems are not supported.  
Option Items and Consumables Information  
Carrier Sheet Codes  
Using a Carrier Sheet allows you to scan irregular shaped originals or photos that can be easily scratched when  
feeding paper. You can scan originals larger than A4 size with a carrier sheet by folding it in half.  
Part name  
Codes  
Carrier Sheet*  
B12B819051  
B12B819061 (China only)  
*
You can only use the carrier sheet with the code.  
Related Information  
20  
       
User's Guide  
Scanner Basics  
Roller Assembly Kit Codes  
Parts (the pickup roller and separation roller) should be replaced when the number of scans exceeds the service  
number. You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility.  
A: pickup roller, B: separation roller  
Part name  
Roller Assembly Kit  
Codes  
Life cycle  
200,000*  
B12B819031  
B12B819041 (China only)  
*
This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement  
cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust  
or paper with a rough surface that may shorten the life cycle.  
Related Information  
Cleaning Kit Codes  
Use this when cleaning inside the scanner.  
A: cleaner, B: cleaning cloth  
21  
   
User's Guide  
Scanner Basics  
Part name  
Codes  
Cleaning Kit  
B12B819291  
Related Information  
22  
User's Guide  
Specifications of Originals and Placing Originals  
Specifications of Originals and Placing  
Originals  
Specifications of Originals  
is section explains the specifications and conditions of originals that can be loaded in the ADF.  
General Specifications for Originals being Scanned  
Type of Original  
Thickness  
Size  
Plain paper  
Fine paper  
27 to 413 g/m2  
Maximum: 215.9×6,096.0 mm  
(8.5×240.0 in.)  
A8 size or less: 127 to 413 g/m2  
Minimum: 50.8×50.8 mm (2.0×2.0 in.)  
Recycled paper  
Post card  
Plastic cards: 1.24 mm (0.05 in.) or less  
(including emboss)  
The loadable size varies depending on  
the type of originals.  
Laminated Cards: 0.8 mm (0.03 in.) or  
less  
Business card  
Envelopes  
Plastic cards complying with ISO7810  
ID-1 type (with or without emboss)  
Laminated cards  
Thermal paper  
Note:  
All originals must be flat at the leading edge.  
Make sure that curls on the leading edge of the originals are kept within the following range.  
must be 3 mm or less.  
A
must be 1 mm or less while is equal to or less than . When is equal to or more than 10 times the size of  
,
B B  
B
B
C
C
can be more than 1 mm.  
Even when the original meets the specifications for originals that can be placed in the ADF, it may not feed from the ADF  
or the scan quality may decline depending on the paper properties or quality.  
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User's Guide  
Specifications of Originals and Placing Originals  
Specifications of Standard Size Originals  
e list of the standard size originals you can load on the scanner.  
Loading Capacity *  
Size  
Measurement  
Thickness  
Paper Type  
Legal  
215.9×355.6 mm  
(8.5×14 in.)  
27 to 413 g/m2  
Plain paper  
Fine paper  
Thickness of the originals stack:  
under 12 mm (0.47 in.)  
80 g/m2: 80 sheets  
90 g/m2: 69 sheets  
104 g/m2: 59 sheets  
127 g/m2: 50 sheets  
157 g/m2: 40 sheets  
209 g/m2: 30 sheets  
256 g/m2: 24 sheets  
413 g/m2: 14 sheets  
Recycled paper  
The loading capacity varies  
depending on the paper type.  
Letter  
215.9×279.4 mm  
(8.5×11 in.)  
Thickness of the originals stack:  
under 12 mm (0.47 in.)  
80 g/m2: 100 sheets  
90 g/m2: 86 sheets  
104 g/m2: 74 sheets  
127 g/m2: 62 sheets  
157 g/m2: 50 sheets  
209 g/m2: 38 sheets  
256 g/m2: 30 sheets  
413 g/m2: 18 sheets  
A4  
210×297 mm  
(8.3×11.7 in.)  
B5  
182×257 mm  
(7.2×10.1 in.)  
A5  
148×210 mm  
(5.8×8.3 in.)  
B6  
128×182 mm  
(5.0×7.2 in.)  
The loading capacity varies  
depending on the paper type.  
A6  
105×148 mm  
(4.1×5.8 in.)  
A8  
52×74 mm  
(2.1×2.9 in.)  
127 to 413 g/m2  
Business Card  
55×89 mm  
(2.1×3.4 in.)  
210 g/m2  
Thickness of the originals stack:  
under 12 mm (0.47 in.)  
30 sheets  
*
You can refill the originals up to the maximum capacity during scanning.  
Specifications of Long Paper  
e specification of long paper you can load into the scanner.  
24  
User's Guide  
Specifications of Originals and Placing Originals  
Size  
Thickness  
Paper Type  
Loading Capacity  
Width: 50.8 to 215.9 mm  
(2.0 to 8.5 in.)  
50 to 130 g/m2  
Plain paper  
Fine paper  
1 sheet  
Length: 393.8 to 6,096.0 mm  
(15.5 to 240.0 in.)  
Recycled paper  
Specifications of Plastic Cards  
e specification of plastic card you can load into the scanner.  
Size  
Card Type  
Thickness  
Loading Capacity  
Loading Direction  
ISO7810 ID-1 Type  
54.0×85.6 mm  
(2.1×3.3 in.)  
With embossing  
1.24 mm (0.05 in.) or  
less  
1 card  
Horizontal (Landscape)  
Without embossing  
0.76 mm (0.03 in.) or  
less  
5 cards  
Specifications of Laminated Cards  
e specification of laminated cards you can load into the scanner.  
Size  
Thickness  
Loading Capacity  
1 card  
120.0×150.0 mm (4.7×5.9 in.) or less  
0.8 mm (0.03 in.) or less  
Specifications for Originals Using the Carrier Sheet  
e optional Carrier Sheet is a sheet designed to transport originals through the scanner. You can scan originals  
that are larger than A4/Letter size, important documents or photos which must not damaged, thin paper, irregular  
shaped originals, and so on.  
e following table provides the conditions for using the Carrier Sheet.  
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User's Guide  
Specifications of Originals and Placing Originals  
Type  
Size  
Thickness  
Loading Capacity of  
the Carrier Sheet  
A3*1  
A4  
Originals that cannot be  
loaded directly into the  
scanner  
0.3 mm (0.012 in.) or less  
10 sheets  
(excluding the thickness of  
the Carrier Sheet)  
B4*1  
Letter  
Legal*1  
B5  
A5  
B6  
A6  
A8  
Custom size:  
Width: up to 431.8 mm (17 in.) *2  
Length: up to 297 mm (11.7 in.) *3  
*1 Fold in half to set.  
*2 Originals that are wider than 215.9 mm (8.5 in.) need to be folded in half.  
*3 The leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original  
approximately 297 mm (11.7 in.) long. Otherwise, the length of the scanned image may be longer than intended as the  
scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2.  
Related Information  
Specifications of Envelopes  
e specification of envelopes you can load into the scanner.  
Size  
Measurement  
Thickness  
Loading Capacity  
C6  
114×162 mm (4.49×6.38 in.)  
(standard size)  
0.38 mm (0.015 in.) or less  
10 envelopes  
DL  
110×220 mm (4.33×8.66 in.)  
(standard size)  
Types of Originals that Require Attention  
e following types of originals may not be successfully scanned.  
Originals with an uneven surface such as letter head paper.  
Originals with crinkles or fold lines  
Perforated originals  
26  
 
User's Guide  
Specifications of Originals and Placing Originals  
Original with labels or stickers  
Carbon-less paper  
Curled originals  
Coated paper  
Note:  
Because carbon-less paper contains chemical substances that may harm the rollers, if paper jams occur frequently, clean  
the pickup roller and the separation roller.  
Crinkled originals may scan better if you slow down the feeding speed during scanning or smooth out the crinkles before  
loading.  
To scan delicate originals or originals that are easily crinkled, use the Carrier Sheet (sold separately).  
To scan originals that are incorrectly detected as double feeds, set the DFDS Function to On on the control panel before  
you resume scanning or select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2.  
Labels or stickers must be firmly stuck to the originals with no glue protruding.  
Try to flatten the curled originals before scanning.  
Related Information  
Types of Originals that Must Not be Scanned  
e following types of originals must not be scanned.  
Photos  
Booklets  
Non-paper original (such as clear files, fabric, and metal foil)  
Originals with staples or paper clips  
Originals with glue attached  
Ripped originals  
Heavily wrinkled or curled originals  
Transparent originals such as OHP film  
Originals with carbon paper on the back  
Originals with wet ink  
Originals with sticky notes attached  
Note:  
Do not feed photos, valuable original artwork, or important documents which you do not want to damage or deface into  
the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use  
the Carrier Sheet (sold separately).  
Rippled, wrinkled, or curled originals can also be scanned if you use the Carrier Sheet (sold separately).  
Related Information  
27  
 
User's Guide  
Specifications of Originals and Placing Originals  
Placing Originals  
Standard Size Originals  
Specifications of Standard Size Originals  
e list of the standard size originals you can load on the scanner.  
Loading Capacity *  
Size  
Measurement  
Thickness  
Paper Type  
Legal  
215.9×355.6 mm  
(8.5×14 in.)  
27 to 413 g/m2  
Plain paper  
Fine paper  
Thickness of the originals stack:  
under 12 mm (0.47 in.)  
80 g/m2: 80 sheets  
90 g/m2: 69 sheets  
104 g/m2: 59 sheets  
127 g/m2: 50 sheets  
157 g/m2: 40 sheets  
209 g/m2: 30 sheets  
256 g/m2: 24 sheets  
413 g/m2: 14 sheets  
Recycled paper  
The loading capacity varies  
depending on the paper type.  
Letter  
215.9×279.4 mm  
(8.5×11 in.)  
Thickness of the originals stack:  
under 12 mm (0.47 in.)  
80 g/m2: 100 sheets  
90 g/m2: 86 sheets  
104 g/m2: 74 sheets  
127 g/m2: 62 sheets  
157 g/m2: 50 sheets  
209 g/m2: 38 sheets  
256 g/m2: 30 sheets  
413 g/m2: 18 sheets  
A4  
210×297 mm  
(8.3×11.7 in.)  
B5  
182×257 mm  
(7.2×10.1 in.)  
A5  
148×210 mm  
(5.8×8.3 in.)  
B6  
128×182 mm  
(5.0×7.2 in.)  
The loading capacity varies  
depending on the paper type.  
A6  
105×148 mm  
(4.1×5.8 in.)  
A8  
52×74 mm  
(2.1×2.9 in.)  
127 to 413 g/m2  
Business Card  
55×89 mm  
(2.1×3.4 in.)  
210 g/m2  
Thickness of the originals stack:  
under 12 mm (0.47 in.)  
30 sheets  
28  
   
User's Guide  
Specifications of Originals and Placing Originals  
*
You can refill the originals up to the maximum capacity during scanning.  
Placing Standard Size Originals  
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the  
stopper.  
Note:  
For A4 size or larger originals, make sure you pull out and extend the input tray extension.  
Make sure you pull out and extend the output tray extensions so that they are a little bit longer than the length of the  
original, and raise the stopper so that the ejected originals can be stacked comfortably on the output tray.  
e stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper  
position to the best position for the originals being scanned.  
If thick originals bump into the output tray and fall from it, store the output tray and do not use it to stack the  
ejected originals.  
If scanned images are still affected by ejected originals hitting the surface below the scanner, we recommend placing  
the scanner on the edge of a table where the ejected originals can drop freely and you can catch them.  
2. Slide the edge guides on the input tray all the way out.  
29  
User's Guide  
Specifications of Originals and Placing Originals  
3. Fan the originals.  
Hold both ends of the originals and fan them a few times.  
4. Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge  
shape.  
5. Load the originals into the input tray facing down with the top edge facing into the ADF.  
Slide the originals into the ADF until they meet resistance.  
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User's Guide  
Specifications of Originals and Placing Originals  
6. Slide the edge guides to fit the edge of the originals making sure there are no gaps between the originals and  
the edge guides. Otherwise, the originals may be fed skewed.  
Note:  
When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing to the side  
or facing down. ere must not be any holes within a 30 mm (1.2 inches) strip at the center of the originals.  
However, there can be holes within 30 mm (1.2 inches) from the leading edge of the originals. Make sure that the  
edges of the punch holes do not have burrs or curls.  
When scanning thin paper with crinkles that are causing paper jams or double feeds, you may be able to improve the  
situation by enabling Slow. To do this, on the control panel, tap Settings > External Scan Settings > Slow and set it  
to On to slow down the feeding speed.  
31  
User's Guide  
Specifications of Originals and Placing Originals  
Long Paper  
Specifications of Long Paper  
e specification of long paper you can load into the scanner.  
Size  
Thickness  
Paper Type  
Loading Capacity  
Width: 50.8 to 215.9 mm  
(2.0 to 8.5 in.)  
50 to 130 g/m2  
Plain paper  
Fine paper  
1 sheet  
Length: 393.8 to 6,096.0 mm  
(15.5 to 240.0 in.)  
Recycled paper  
Placing Long Paper  
1. Slide out the output tray.  
Note:  
Do not extend the input tray extension and output tray extensions and do not raise the stopper.  
2. Slide the edge guides on the input tray all the way out.  
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User's Guide  
Specifications of Originals and Placing Originals  
3. Load the original straight into the input tray, facing down with the top edge facing into the ADF.  
Slide the original into the ADF until it meets resistance.  
4. Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the  
paper and the edge guides. Otherwise, the originals may be fed skewed.  
33  
User's Guide  
Specifications of Originals and Placing Originals  
Note:  
You can scan long paper up to 5,461 mm (215 inches) in length with a resolution of 300 dpi or less, and over 5,461  
mm (215 inches) to 6,096 mm (240 inches) with a resolution of 200 dpi or less.  
You need to specify the paper size in Epson Scan 2. ere are three ways to specify the paper size in Epson Scan 2, if  
the paper length is 3,048 mm (120 inches) or less, you can select Auto Detect (Long Paper) to detect the size  
automatically.  
If the paper length is more than 3,048 mm (120 inches), you need to select Customize and enter the size of the paper.  
If the paper length is 5,461 mm (215 inches) or less, you can use Detect paper length instead of entering the paper  
height. If the paper is longer than 5,461 mm (215 inches), you need to enter the width and height of the paper.  
Support long paper at the input side so that it does not drop out of the ADF, and on the output side so that the  
ejected paper does not fall from the output tray.  
Related Information  
Plastic Cards  
Specifications of Plastic Cards  
e specification of plastic card you can load into the scanner.  
Size  
Card Type  
Thickness  
Loading Capacity  
Loading Direction  
ISO7810 ID-1 Type  
54.0×85.6 mm  
(2.1×3.3 in.)  
With embossing  
1.24 mm (0.05 in.) or  
less  
1 card  
Horizontal (Landscape)  
Without embossing  
0.76 mm (0.03 in.) or  
less  
5 cards  
34  
 
User's Guide  
Specifications of Originals and Placing Originals  
Placing Plastic Cards  
1. Slide out the output tray and raise the stopper.  
2. Slide the edge guides on the input tray all the way out.  
35  
User's Guide  
Specifications of Originals and Placing Originals  
3. Load the plastic cards into the input tray facing down with the top edge facing into the ADF.  
Slide the plastic cards into the ADF until they meet resistance.  
cImportant:  
Do not load plastic cards vertically.  
36  
User's Guide  
Specifications of Originals and Placing Originals  
4. Slide the edge guides to fit the edge of the plastic cards.  
Note:  
To scan plastic cards, select Plastic Card (Landscape) in Document Size or select Off in Detect Double Feed on the  
Main Settings tab in Epson Scan 2. See the Epson Scan 2 help for details.  
If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the card from the  
ADF and then reload it, tap DFDS Function on the control panel’s screen to set it to On which disables Detect Double  
Feed for the next scan, and then scan again. e DFDS Function (Double Feed Detection Skip function) only disables  
Detect Double Feed for one sheet.  
Related Information  
Laminated Cards  
Specifications of Laminated Cards  
e specification of laminated cards you can load into the scanner.  
Size  
Thickness  
Loading Capacity  
120.0×150.0 mm (4.7×5.9 in.) or less  
0.8 mm (0.03 in.) or less  
1 card  
37  
 
User's Guide  
Specifications of Originals and Placing Originals  
Placing Laminated Cards  
1. Slide out the output tray and raise the stopper.  
2. Slide the edge guides on the input tray all the way out.  
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User's Guide  
Specifications of Originals and Placing Originals  
3. Load the laminated cards into the input tray facing down with the top edge facing into the ADF.  
Slide the laminated cards into the ADF until they meet resistance.  
4. Slide the edge guides to fit the edge of the laminated cards.  
Note:  
To scan laminated cards, select Scan laminated card on the Settings window on the Main Settings tab in Epson  
Scan 2 to increase the accuracy of auto size detection. See the Epson Scan 2 help for details.  
To scan laminated cards, select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2. See the Epson  
Scan 2 help for details.  
If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the card from  
the ADF and then reload it, tap DFDS Function on the control panel’s screen to set it to On which disables Detect  
Double Feed for the next scan, and then scan again. e DFDS Function (Double Feed Detection Skip function)  
only disables Detect Double Feed for one sheet.  
Related Information  
39  
User's Guide  
Specifications of Originals and Placing Originals  
Large Size Originals  
Specifications of Large Size Originals  
By using the Carrier Sheet sold separately and folding the originals in half, you can scan originals larger than A4  
size, such as A3 or B4 sizes.  
Size  
Thickness  
Paper Type  
Loading Capacity of the  
Carrier Sheet  
Up to A3  
0.3 mm (0.012 in.) or less  
Plain paper  
Fine paper  
10 carrier sheets  
(excluding the thickness of  
the Carrier Sheet)  
Recycled paper  
Placing Large Size Originals  
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the  
stopper.  
2. Slide the edge guides on the input tray all the way out.  
40  
   
User's Guide  
Specifications of Originals and Placing Originals  
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier  
sheet by folding it in half so that the side to be scanned is facing out, with the right side at the front.  
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.  
Slide the Carrier Sheet into the ADF until it meets resistance.  
5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier  
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.  
41  
User's Guide  
Specifications of Originals and Placing Originals  
Note:  
You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.  
To scan both sizes and stitch them together, select Double-Sided from Scanning Side and select Leſt & Right from  
Stitch Images in Epson Scan 2. See the Epson Scan 2 help for details.  
When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically  
scanned by applying Paper Skew in the Correct Document Skew setting.  
e leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original  
approximately 297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner  
scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2.  
Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner  
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.  
Related Information  
Irregular Shaped Originals  
Specifications of Irregular Shaped Originals  
By using the Carrier Sheet sold separately, you can scan originals that are wrinkled, curled, very thin, or irregularly  
shaped.  
Size  
Thickness  
Loading Capacity of the Carrier  
Sheet  
Up to A4  
0.3 mm (0.012 in.) or less  
10 sheets  
(excluding the thickness of the Carrier  
Sheet)  
42  
 
User's Guide  
Specifications of Originals and Placing Originals  
Placing Irregular Shaped Originals  
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the  
stopper.  
2. Slide the edge guides on the input tray all the way out.  
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of  
the Carrier Sheet with the side to be scanned facing down.  
43  
 
User's Guide  
Specifications of Originals and Placing Originals  
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.  
Slide the Carrier Sheet into the ADF until it meets resistance.  
5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier  
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.  
44  
User's Guide  
Specifications of Originals and Placing Originals  
Note:  
You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.  
If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2,  
select Auto Detect or select Customize to create a custom document size.  
When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically  
scanned by applying Paper Skew in the Correct Document Skew setting.  
Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner  
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.  
Related Information  
Photographs  
Specifications of Photographs  
By using the Carrier Sheet sold separately, you can scan photographs without worrying about them being  
damaged.  
Size  
Thickness  
Loading Capacity of the Carrier  
Sheet  
Up to A4  
0.3 mm (0.012 in.) or less  
10 sheets  
(excluding the thickness of the Carrier  
Sheet)  
45  
 
User's Guide  
Specifications of Originals and Placing Originals  
Placing Photographs  
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the  
stopper.  
2. Slide the edge guides on the input tray all the way out.  
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the  
Carrier Sheet with the side to be scanned facing down.  
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User's Guide  
Specifications of Originals and Placing Originals  
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.  
Slide the Carrier Sheet into the ADF until it meets resistance.  
5. Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier  
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.  
47  
User's Guide  
Specifications of Originals and Placing Originals  
Note:  
You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.  
If you cannot find an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2,  
select Auto Detect or select Customize to create a custom document size.  
When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically  
scanned by applying Paper Skew in the Correct Document Skew setting.  
Do not leave photos inside the Carrier Sheet for a long time.  
Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner  
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.  
Related Information  
Envelopes  
Specifications of Envelopes  
e specification of envelopes you can load into the scanner.  
Size  
Measurement  
Thickness  
Loading Capacity  
C6  
114×162 mm (4.49×6.38 in.)  
(standard size)  
0.38 mm (0.015 in.) or less  
10 envelopes  
DL  
110×220 mm (4.33×8.66 in.)  
(standard size)  
48  
 
User's Guide  
Specifications of Originals and Placing Originals  
Placing Envelopes  
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the  
stopper.  
2. Slide the edge guides on the input tray all the way out.  
49  
User's Guide  
Specifications of Originals and Placing Originals  
3. Load the envelopes into the input tray facing down making sure that the opened edge (flap side) of the  
envelope is facing to the side. For envelopes with the opened edge (flap side) on the shorter side, you can load  
the envelope with the opened edge (flap side) facing up.  
Slide the envelopes into the ADF until they meet resistance.  
cImportant:  
Do not load envelopes with adhesives on them.  
Note:  
Envelopes that are not opened by cutting sharply at the flap edge may not be scanned correctly.  
Envelopes that have not yet been sealed can be loaded with the flap open and facing up.  
50  
User's Guide  
Specifications of Originals and Placing Originals  
4. Slide the edge guides to fit the edge of the envelopes making sure there are no gaps between the envelopes and  
the edge guides. Otherwise, the envelopes may be fed skewed.  
Note:  
To scan envelopes, we recommend selecting the appropriate rotation angle or Auto in Rotate on the Main Settings  
tab in Epson Scan 2 before scanning. See the Epson Scan 2 help for details.  
To scan envelopes, select Off in Detect Double Feed on the Main Settings tab in Epson Scan 2. See the Epson Scan 2  
help for details.  
If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the envelope  
from the ADF and then reload it, tap DFDS Function on the control panel’s screen to set it to On which disables  
Detect Double Feed for the next scan, and then scan again. e DFDS Function (Double Feed Detection Skip  
function) only disables Detect Double Feed for one sheet.  
Related Information  
Mixture of Originals  
Specifications of Originals that are a Mixture of Different Sizes  
You can load a mixture of originals from 50.8×50.8 mm (2.0×2.0 in.) to A4 (or Letter) size. You can also load a  
mixture of paper types or thickness.  
Note:  
Depending on the combination of paper types or sizes, the originals may not be fed correctly and may be skewed or  
jammed. We recommend that you check the scanned image if the original was skewed.  
Alternatively, you can scan originals of different paper sizes and types by loading them one by one using Automatic  
Feeding Mode.  
51  
 
User's Guide  
Specifications of Originals and Placing Originals  
Placing a Mixture of Originals at Different Sizes  
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the  
stopper.  
Note:  
If there are any thick originals, to stop them from bumping into the output tray and falling out, store the output tray and  
do not use it to stack the ejected originals.  
2. Slide the edge guides on the input tray all the way out.  
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User's Guide  
Specifications of Originals and Placing Originals  
3. Load the originals at the center of the input tray in descending order of paper size with the widest at the back  
and the narrowest at the front.  
Note:  
Load the originals into the input tray facing down and slightly displace the top edges at an angle facing into the ADF.  
Slide the originals into the ADF until they meet resistance.  
4. Slide the edge guides to fit the edges of the widest original.  
Related Information  
53  
User's Guide  
Basic Scanning  
Basic Scanning  
Scanning Using the Control Panel  
You can scan the original from the control panel, using the jobs created in Document Capture Pro (Windows)/  
Document Capture (Mac OS)/Document Capture Pro Server (Windows Server).  
Set the operation mode on the control panel before scanning.  
Note:  
Document Capture Pro does not support Windows Vista/Windows XP.  
Setting Operation Mode  
Before scanning, set the operation mode on the control panel to match the computer on which Document Capture  
Pro/Document Capture/Document Capture Pro Server is installed.  
1. Select Settings from the home screen.  
2. Select Document Capture Pro.  
3. Check the settings. If you want to change the settings, tap Change Settings and follow the on-screen  
instructions.  
Operation Mode:  
Select Client Mode if you are using the computer on which Document Capture Pro (Windows) or  
Document Capture (Mac OS) is installed.  
Select Server Mode if you are using the server on which Document Capture Pro Server (Windows Server)  
is installed. You need to set the server address when you select Server Mode.  
Group Settings: Enable this when using the scanner in a group. If you enable group settings, you can only  
find computers that are in the same group. is feature can only be applied when using the scanner over a  
network.  
Group: Set the group number when you enable Group Settings.  
For Document Capture Pro/Document Capture, you can set groups in Option > Network Scanning  
Settings. e Option menu is displayed only in standard view mode when you are using Document  
Capture Pro.  
4. When you have finished checking, tap Close.  
Scanning Using Jobs from the Control Panel  
Note:  
Before scanning, install Document Capture Pro/Document Capture/Document Capture Pro Server on your computer  
(server) and create the job. A preset job is available that allows you to save scanned images as a PDF.  
When using the scanner over a network, connect the scanner and the computer (server) to the network.  
When using the scanner with a USB cable, make sure that the scanner and the computer are connected correctly.  
Before scanning, set the operation mode on the control panel.  
54  
       
User's Guide  
Basic Scanning  
1. Place the originals.  
2. Select Scan on the home screen.  
e scanner searches for computers or servers on which Document Capture Pro/Document Capture/  
Document Capture Pro Server is installed.  
3. On the Select Computer screen, select the computer on which you created the job in Document Capture Pro/  
Document Capture.  
Note:  
Select USB Connection when using the scanner with a USB cable.  
e control panel displays up to 100 computers.  
If you have selected Option > Network Scanning Settings, and then enabled Protect with password in Document  
Capture Pro/Document Capture, enter a password.  
If you are using Document Capture Pro Server and set the operation mode as Server Mode, you do not need to  
perform this step.  
Tap Update (Search Again) to refresh the search results.  
4. On the Select Job screen, select the job.  
Note:  
If you have selected Protect with password in the settings in Document Capture Pro Server, enter a password.  
5. If you want to change the scan settings, press Settings and change the settings.  
To change the job settings, tap Edit. If you have set Disable job setting changes on control panel in  
Document Capture Pro/Document Capture/Document Capture Pro Server, you cannot change the settings.  
55  
User's Guide  
Basic Scanning  
To scan originals that are detected as double feeds, for example plastic cards or envelopes, tap the DFDS  
Function to skip double feed detection.  
To scan originals that are likely to jam, for example thin paper, tap Slow to slow down the scanning speed.  
6. Tap  
].  
Related Information  
Scanning to a Computer Using WSD  
You can scan the originals to a computer from the control panel using WSD (Web Services for Devices).  
Note:  
is feature is only available for computers running Windows 10/Windows 8. 1/Windows 8/Windows 7/Windows Vista.  
If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature.  
1. Place the originals.  
2. Select Computer (WSD) on the home screen.  
3. Select a computer.  
4. Tap  
].  
Note:  
To scan originals that are detected as double feeds, for example plastic cards or envelopes, tap Settings > DFDS  
Function to skip double feed detection.  
To scan originals that are likely to jam, for example thin paper, tap Settings > Slow to slow down the scanning speed.  
Related Information  
Setting Up a WSD Port  
is section explains how to set up a WSD port for Windows 7/Windows Vista.  
Note:  
For Windows 10/Windows 8.1/Windows 8, the WSD port is set up automatically.  
e following conditions must be met to set up a WSD port.  
e scanner and the computer are connected to the network.  
e scanner driver is installed on the computer.  
1. Turn the scanner on.  
2. Click the start button on the computer, and then click Network.  
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User's Guide  
Basic Scanning  
3. Right-click the scanner, and then click Install.  
Click Continue when the User Account Control screen is displayed.  
Click Uninstall and start again if the Uninstall screen is displayed.  
Note:  
e scanner name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the  
network screen. You can check a scanner’s name that was set on the network from the scanner’s control panel.  
4. Click the message displayed on the computer, which says that your device is ready to use.  
5. Check the message on the screen, and then click Close.  
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6. Open the Devices and Printers screen.  
Windows 7  
Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers.  
Windows Vista  
Click start > Control Panel > Hardware and Sound > Printers.  
7. Check that an icon with the scanners name is displayed on the network.  
Select the scanner name when using with WSD.  
Scanning Using Epson Scan 2  
You can scan the originals using detailed settings that are suitable for text documents.  
1. Place the original.  
2. Start Epson Scan 2.  
Windows 10/Windows Server 2016  
Click the start button, and then select EPSON > Epson Scan 2.  
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012  
Enter the application name in the search charm, and then select the displayed icon.  
Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server  
2003 R2/Windows Server 2003  
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan  
2.  
Mac OS  
Select Go > Applications > Epson Soſtware > Epson Scan 2.  
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3. Make the following settings on the Main Settings tab.  
Scanning Side: Select the side of the original you want to scan. Select Double-Sided to scan both sides of  
the originals.  
Document Size: Select the size of the original you placed.  
Image Type: Select the color for saving the scanned image.  
Resolution: Select the resolution.  
Note:  
ADF is set as the Document Source automatically.  
On the Main Settings tab, you can also make the following settings.  
Stitch Images: Select to stitch the images on the front and rear when scanning both sides of the original.  
Rotate: Select to rotate the original clockwise and scan it.  
Correct Document Skew: Select to correct the slant of the original.  
Add or edit pages aſter scanning: Select to add different originals or edit (rotate, move, and delete) the scanned  
pages aſter scanning.  
Skip Blank Pages: Select to skip blank pages if there are any in the originals.  
Detect Double Feed: Select to display a warning when multiple originals are fed at the same time.  
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4. Make other scan settings if necessary.  
You can preview the scanned image of the first side of the first page of the originals. Load only the first page  
of your originals into the input tray and click the Preview button. e preview window opens, the  
previewed image is displayed, and the page is ejected from the ADF.  
Replace the ejected page together with the rest of the originals.  
On the Advanced Settings tab, you can make image adjustments using detailed settings which are suitable  
for text documents, such as the following.  
Remove Background: Select to remove the background from the originals.  
Text Enhancement: Select to make blurred letters in the original clear and sharp.  
Auto Area Segmentation: Select to make letters clear and images smooth when performing black and  
white scanning for a document that contains images.  
Dropout: Select to remove the color specified from the scanned image, and then save it in grayscale or  
black and white. For example, you can erase marks or notes you wrote in the margins with color pen  
when scanning.  
Color Enhance: Select to enhance the color specified for the scanned image, and then save it in grayscale  
or black and white. For example, you can enhance letters or lines that are in light colors.  
Note:  
Some items may not be available depending on other settings you made.  
5. Set the file saving settings.  
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Image Format: Select the save format from the list.  
You can make detailed settings for each save format except BITMAP and PNG. Aſter selecting the save  
format, select Options from the list.  
File Name: Check the save file name displayed.  
You can change settings for file name by selecting Settings from the list.  
Folder: Select the save folder for the scanned image from the list.  
You can select other folder or create a new folder by selecting Select from the list.  
6. Click Scan.  
Note:  
You can also start scanning by pressing  
]
on the scanner’s control panel.  
To scan originals that are detected as double feeds, for example plastic cards or envelopes, tap Settings > DFDS  
Function to skip double feed detection.  
To scan originals that are likely to jam, for example thin paper, tap Settings > Slow to slow down the scanning speed.  
e scanned image is saved to the folder you specified.  
Related Information  
Required Settings for Special Originals in Epson Scan 2  
You need to set certain items on the Main Settings tab in Epson Scan 2 when scanning special originals.  
Type of Original  
Envelopes  
Required Settings  
Select Off in Detect Double Feed.  
Plastic cards  
Carrier Sheet  
Select Plastic Card (Landscape) on the Document Size list, or select Off in Detect Double Feed.  
If you select Auto Detect from the Document Size list, paper skew in the original is  
automatically corrected even if you select Off in Correct Document Skew.  
If you select a other size than Auto Detect from the Document Size list, you can only use  
Contents Skew when using Correct Document Skew.  
Paper Skew is not applied when this is selected. When you select Paper and Contents Skew,  
only contents skew is corrected.  
Large size originals  
Long paper  
If the size of the original you want to scan is not on the Document Size list, select Customize to  
open the Document Size Settings window. Next, create the size manually on the window.  
If the size is not listed on the Document Size list, select Auto Detect (Long Paper) or select  
Customize to create a custom document size.  
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Type of Original  
Required Settings  
Laminated cards  
To scan transparent areas around the edges, select Customize on the Document Size list to open  
the Document Size Settings window. Next, select Scan laminated card in the window.  
Note:  
e appropriate effect may not be achieved depending on the original. If transparent areas  
around the edges are not scanned, select Customize from the Document Size list, and then  
create the size manually.  
Related Information  
Setting a Resolution That Suits the Scanning Purpose  
Advantages and Disadvantages of Increasing the Resolution  
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in  
dpi (dots per inch). e advantage of increasing the resolution is that the details in the image become fine. e  
disadvantage is that the file size becomes large.  
File size becomes large  
(When you double the resolution, the file size becomes about four times larger.)  
Scanning, saving, and reading the image takes a long time  
Sending and receiving emails or faxes takes a long time  
e image becomes too large to fit the display or print on the paper  
List of Recommended Resolutions to Suit Your Purpose  
See the table and set the appropriate resolution for the purpose of your scanned image.  
Purpose  
Resolution (Reference)  
Up to 200 dpi  
Displaying on a screen  
Sending by email  
Using Optical Character Recognition (OCR)  
Creating a text searchable PDF  
200 to 300 dpi  
200 to 300 dpi  
Printing using a printer  
Sending by fax  
Scanning Using Document Capture Pro (Windows)  
is application allows you to perform various tasks such as saving the image to your computer, sending it by  
email, printing, and uploading to a server or a cloud service. You can also use a variety of methods to sort the  
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documents into separate files, such as detecting barcodes or characters on the pages. You can also register scanning  
settings for a job to simplify scanning operations.  
See the Document Capture Pro help for details on the features.  
Note:  
Document Capture Pro does not support Windows Vista/Windows XP.  
1. Start Document Capture Pro.  
Windows 10  
Click the start button, and then select Epson Soſtware > Document Capture Pro.  
Windows 8.1/Windows 8  
Enter the application name in the search charm, and then select the displayed icon.  
Windows 7  
Click the start button, and then select All Programs > Epson Soſtware > Document Capture Pro.  
Note:  
You may need to select the scanner you want to use from the scanners list.  
2. Click Job Settings.  
e job list screen is displayed.  
Note:  
A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and  
go to procedure 10.  
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3. Click New Job.  
e Job Settings screen is displayed.  
4. Set the Job Name.  
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5. Make scanning settings on the 1. Scan tab.  
Source: Select the source where the original is placed. Select double-sided to scan both sides of the  
originals.  
Document Size: Select the size of the original you placed.  
Image Type: Select the color you want to use to save the scanned image.  
Rotation: Select the rotation angle depending on the original you want to scan.  
Resolution: Select the resolution.  
Note:  
You can also adjust the image using following items.  
Text Enhancement: Select to make blurred letters in the original clear and sharp.  
Correct Document Skew: Select to correct the slant of the original.  
Skip Blank Page: Select to skip blank pages if there are any in the originals.  
Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images.  
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6. Click 2. Save, and then make the save settings.  
File Name: Set the file name for saving the scanned image. Click File Name Settings to add a time stamp or  
file number counter to the file name.  
File Type: Select the save format from the list. Click Option to make detailed settings for the file.  
Browse: Select the save folder for the scanned image.  
Apply job separation: Select to make separation settings.  
7. Click 3. Send, and then select the Destination.  
Destination setting items are displayed according to the destination you selected. Make detailed settings as  
necessary. Click Help for details on each item.  
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Note:  
If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.  
If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation  
Website and install it before using this feature.  
8. Click OK to close the Job Settings screen.  
9. Click OK to close the job list screen.  
10. Place the original.  
11. Click the job icon.  
e selected job is performed.  
12. Follow the on-screen instructions.  
e scanned image is saved using the settings you made for the job.  
Note:  
You can scan the originals and send the scanned image without using the job. Click  
click the destination to which you want to send the scanned image.  
on the Scan and bar, and then  
Related Information  
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Scanning Using Document Capture (Mac OS)  
is application allows you to perform various tasks such as saving the image to your computer, sending it by  
email, printing, and uploading to a server or a cloud service. You can also register scanning settings for a job to  
simplify scanning operations.  
See the Document Capture help for details on the features.  
Note:  
Do not use the Fast User Switching function while using your scanner.  
1. Start Document Capture.  
Select Finder > Go > Applications > Epson Soſtware > Document Capture.  
Note:  
You may need to select the scanner you want to use from the scanners list.  
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2. Click  
.
e Job List screen is displayed.  
Note:  
A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and  
go to procedure 10.  
3. Click the + icon.  
e job setting screen is displayed.  
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4. Set the Job Name.  
5. Make scanning settings on the Scan tab.  
Source: Select the source where the original is placed. Select double-sided to scan both sides of the  
originals.  
Document Size: Select the size of the original you placed.  
Image Type: Select the color you want to use to save the scanned image.  
Rotation: Select the rotation angle depending on the original you want to scan.  
Resolution: Select the resolution.  
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Note:  
You can also adjust the image using following items.  
Text Enhancement: Select to make blurred letters in the original clear and sharp.  
Correct Document Skew: Select to correct the slant of the original.  
Skip Blank Page: Select to skip blank pages if there are any in the originals.  
6. Click Output, and then make the output settings.  
Save in: Select the save folder for the scanned image.  
Example of File Name: Display an example of the file name for the current settings.  
Prefix Character: Set a prefix for the file name.  
Date: Add the date to the file name.  
Time: Add the time to the file name.  
Page Counter: Add the page counter to the file name.  
File Type: Select the save format from the list. Click Options to make detailed settings for the file.  
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7. Click Destination, and then select the Destination.  
Destination setting items are displayed according to the destination you selected. Make detailed settings as  
necessary. Click the ? (Help) icon for details on each item.  
Note:  
If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.  
If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation  
Website and install it before using this feature.  
8. Click OK to close the job settings screen.  
9. Click OK to close the Job List screen.  
10. Place the original.  
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11. Select the job from the pull down list, and then click the  
icon.  
e selected job is performed.  
12. Follow the on-screen instructions.  
e scanned image is saved using the settings you made for the job.  
Note:  
You can scan the originals and send the scanned image without using the job. Click  
and make scanning settings,  
and then click Scan. Next, click the destination to which you want to send the scanned image.  
Related Information  
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Advanced Scanning  
Scanning Different Sizes or Types of Originals One by  
One (Automatic Feeding Mode)  
You can scan different sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the  
scanner starts scanning automatically when originals are loaded in the ADF.  
1. Start Epson Scan 2.  
2. Select Automatic Feeding Mode on the Main Settings tab.  
3. Make other settings for scanning on the Epson Scan 2 main window.  
4. Click Scan.  
Automatic Feeding Mode starts.  
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e Automatic Feeding Mode window is displayed on your computer.  
5. Adjust the edge guides, and then place the original in the ADF.  
Scanning starts automatically.  
6. Aſter scanning stops, place the next original in the ADF.  
Repeat this procedure until you have scanned all originals.  
Note:  
If you want to scan originals that are detected as double feeds, for example plastic cards or envelopes, tap DFDS  
Function on the control panel before placing the original to skip double feed detection.  
If you want to scan originals that are likely to jam, for example thin paper, tap Slow on the control panel before  
placing the original to slow down the scanning speed.  
7. Aſter you have scanned all originals, close Automatic Feeding Mode.  
Tap Save and Finish on the control panel or press Finish on the Automatic Feeding Mode window displayed  
on your computer.  
Note:  
You can make timeout settings to finish Automatic Feeding Mode.  
Select Settings on the Document Source list to open the Document Source Settings window. Set Automatic Feeding  
Mode Timeout (minutes) on the window.  
e scanned image is saved to the folder you specified.  
Related Information  
Creating Scanned Images to Suit Your Needs  
Image Adjustment Features  
You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2.  
Except for a few features, you can check the adjustment results in the preview window.  
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Note:  
Some items may not be available depending on other settings you made.  
Depending on the original, the scanned images may not be adjusted correctly.  
Related Information  
You can remove the background of the originals.  
You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the  
background.  
You can make letters clear and images smooth when performing black and white scanning for a document that  
contains images.  
You can remove the color specified from the scanned image, and then save it in grayscale or black and white. For  
example, you can erase marks or notes you wrote in the margins with color pen when scanning.  
You can enhance the color specified for the scanned image, and then save it in grayscale or black and white. For  
example, you can enhance letters or lines that are in light colors.  
You can adjust the brightness for the whole image.  
You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter,  
and the dark areas become darker. On the other hand, if you lower the contrast, the differences between the  
bright and dark areas of the image are less defined.  
You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or  
too dark, you can adjust the brightness.  
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You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area  
becomes larger. Decrease the threshold, the white color area becomes larger.  
You can enhance and sharpen the outlines of the image.  
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a  
magazine.  
You can remove the shadow created around the scanned image.  
You can remove the shadows of holes on the scanned image when scanning originals with punched holes.  
You can scan once and save two images with different output settings at the same time.  
Image Option  
You can select the effect for the scanned image.  
Remove Background  
You can remove the background of the originals.  
You can select the level of the effect by selecting the Main Settings tab > Image Type > Color. If you select High,  
you can remove the background color of the originals, such as colored papers, or papers discolored by sunlight or  
time.  
To use this feature, the background color of the originals should be the lightest color in the originals, and should be  
uniform. is feature is not applied correctly if there are patterns in the background, or there are text or  
illustrations which are a lighter color than the background.  
Note:  
is feature is not available when you select the Main Settings tab > Image Type > Black & White.  
Text Enhancement  
You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the  
background.  
You can select the level of the effect when selecting the Main Settings tab > Image Type > Color or Grayscale.  
Note:  
To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.  
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Auto Area Segmentation  
You can make letters clear and images smooth when performing black and white scanning for a document that  
contains images.  
You can adjust the quality of the image part of the original from Brightness and Contrast.  
Note:  
You can only make settings for this feature when selecting the Main Settings tab > Image Type > Black & White.  
To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.  
Dropout  
You can remove the color specified from the scanned image, and then save it in grayscale or black and white. For  
example, you can erase marks or notes you wrote in the margins with color pen when scanning.  
If you select Customize from the color list in Dropout, you can make settings for the color you want to remove  
while checking the preview window (for Windows only).  
Note:  
is feature is not available when selecting the Main Settings tab > Image Type > Auto or Color.  
Color Enhance  
You can enhance the color specified for the scanned image, and then save it in grayscale or black and white. For  
example, you can enhance letters or lines that are in light colors.  
If you select Customize from the color list in Color Enhance, you can make settings for the color you want to  
enhance while checking the preview window (for Windows only).  
Note:  
is feature is not available when selecting the Main Settings tab > Image Type > Auto or Color.  
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Brightness  
You can adjust the brightness for the whole image.  
Note:  
is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the  
Advanced Settings tab.  
Contrast  
You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter, and  
the dark areas become darker. On the other hand, if you lower the contrast, the differences between the bright and  
dark areas of the image are less defined.  
Note:  
is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the  
Advanced Settings tab.  
Gamma  
You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or  
too dark, you can adjust the brightness.  
Note:  
is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the  
Advanced Settings tab.  
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Threshold  
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area  
becomes larger. Decrease the threshold, the white color area becomes larger.  
Note:  
is feature may not be available depending on the settings on the Main Settings tab > Image Type or the settings on the  
Advanced Settings tab.  
Unsharp Mask  
You can enhance and sharpen the outlines of the image.  
Note:  
is feature is not available when selecting the Main Settings tab > Image Type > Black & White.  
Descreening  
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a magazine.  
To check for moiré patterns, display the image at 100 % (1:1). If the displayed image is zoomed out, the image  
appears rough and may look like it has moiré patterns.  
Note:  
To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.  
is feature is not available when selecting the Main Settings tab > Image Type > Black & White.  
e effect of this feature cannot be checked in the preview window.  
is feature soſtens the sharpness of the scanned image.  
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Edge Fill  
You can remove the shadow created around the scanned image.  
For double-sided scanning, the settings for the edge fill range are mirror-reversed for the back of the original.  
If you select Settings, the Edge Fill Level screen is displayed, and you can adjust the edge fill ranges for the top,  
bottom, leſt, and right.  
Note:  
e effect of this feature cannot be checked in the preview window.  
Remove Punch Holes  
You can remove the shadows of holes on the scanned image when scanning originals with punched holes.  
You can remove the shadows of round or square punch holes that are within a range of 20 mm (0.79 in.) from the  
edges of the original.  
Note:  
is feature is only available when you are scanning white or light colored originals.  
Depending on the scanned originals, the shadows of the punch holes may not be removed.  
e effect of this feature cannot be checked in the preview window.  
Dual Image Output (for Windows Only)  
You can scan once and save two images with different output settings at the same time.  
e Settings for Output 2 screen is displayed when you select On or Settings. Change the settings for the second  
scanned image (image 2).  
Saving as a Searchable PDF  
You can save the scanned image as a Searchable PDF. is is a PDF in which searchable text data is embedded.  
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Note:  
Text on the originals is recognized using Optical Character Recognition (OCR), and then embedded in the scanned  
image.  
is feature is only available when the EPSON Scan OCR component (Windows) or Epson Scan 2 OCR component (Mac  
OS) is installed.  
1. Place the original.  
2. Start Epson Scan 2.  
3. Make settings for each item on the Main Settings tab.  
4. Click Preview.  
5. Place the ejected original again when using the ADF.  
6. Check the preview, and make other settings on the Advanced Settings tab if necessary.  
7. Select Searchable PDF from the Image Format list.  
8. Select Options from the Image Format list to open the Image Format Options window.  
9. Select the Text tab on the Image Format Options window.  
10. Check that the language of the original is selected in the Text Language list.  
11. Click OK to close the Image Format Options window.  
12. Check the save file name displayed in File Name.  
13. Select the save folder for the scanned image from the Folder list.  
14. Click Scan.  
e scanned image is saved as a Searchable PDF.  
Related Information  
Saving as an Office Format File (for Windows Only)  
You can save the scanned image as a Microsoſt® Office format file using Document Capture Pro.  
You can select the following formats.  
Microsoſt® Word (.docx)  
Microsoſt® Excel® (.xlsx)  
Microsoſt® PowerPoint® (.pptx)  
Note:  
is feature is only available when the EPSON Scan OCR component is installed.  
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1. Place the original.  
2. Start Document Capture Pro.  
3. Click  
on the Scan and bar to display the destination screen.  
If you have already displayed the destination screen, skip this procedure.  
4. Click Scan Settings to display the Scan Settings screen.  
5. Make the scanning settings, and then click OK.  
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6. Click one of the destination icons.  
Scanning starts. Aſter scanning, the Save Settings window or Transfer Settings window is displayed.  
7. Select the Office format file you want to save as from the File Type list.  
8. Click Option to display the optional settings window.  
9. Make settings for each item in the window, and then click OK.  
10. Make other settings on the Save Settings window or the Transfer Settings window, and then click OK.  
e scanned image is saved as an Office format file.  
Related Information  
Setting a Job (Scan, Save, and Send)  
When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send.  
By registering a series of operations in advance as a job using Document Capture Pro (Windows), Document  
Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can perform all of the operations by  
simply selecting the job.  
Note:  
Document Capture Pro does not support Windows Vista/Windows XP.  
Creating and Registering a Job (Windows)  
Explains how to set a job in Document Capture Pro. See the Document Capture Pro help for details on the  
features.  
1. Start Document Capture Pro.  
2. Click Job Settings on the top screen.  
e Job List is displayed.  
3. Click New Job.  
e Job Settings screen is displayed.  
4. Make job settings on the Job Settings screen.  
Job Name: Enter the name of the job you want to register.  
Scan Settings: Make scan settings such as the size of the originals or the resolution.  
Save Settings: Set the saving destination, the saving format, the naming rules of the files, and so on. You  
can sort and save continued scanned images automatically by using detection methods such as blank pages  
inserted between the originals or barcodes on the originals.  
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Destination Settings: Select the destination of the scanned images. You can send them by email or forward  
them to an FTP server or Web server.  
5. Click OK to return to the Job List screen.  
e created job is registered in the Job List.  
6. Click OK to return to the top screen.  
Related Information  
Creating and Registering a Job (Mac OS)  
Explains how to set a job in Document Capture. See the Document Capture help for details on the features.  
1. Start Document Capture.  
2. Click the  
icon on the main window.  
e Job List window is displayed.  
3. Click the + icon.  
e Job Settings window is displayed.  
4. Make the job settings on the Job Settings window.  
Job Name: Enter the name of the job you want to register.  
Scan: Make scan settings such as the size of the originals or the resolution.  
Output: Set the saving destination, the saving format, the naming rules of the files, and so on.  
Destination: Select the destination of the scanned images. You can send them by email or forward them to  
an FTP server or Web server.  
5. Click OK to return to the Job List window.  
e created job is registered in the Job List.  
6. Click OK to return to the main window.  
Related Information  
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Advanced Scanning  
Enabling a Job to Run from the Control Panel (Button  
Assignment)  
By assigning a job to the scanners control panel in advance using Document Capture Pro (Windows), Document  
Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can run jobs from the control panel.  
Note:  
Document Capture Pro does not support Windows Vista/Windows XP.  
Assigning a Job to the Control Panel (Windows)  
Explains how to assign a job to the scanners control panel in Document Capture Pro. See the Document Capture  
Pro help for details on the features.  
1. Start Document Capture Pro.  
2. Click Job Settings on the top screen  
e Job List is displayed.  
3. Click Button Assignment.  
e Button Assignment screen is displayed.  
4. Select the job you want to run on the control panel from the pull-down menu.  
5. Click OK to return to the Job List screen.  
e job is assigned to the scanners control panel.  
6. Click OK to return to the top screen.  
Related Information  
Assigning a Job to the Control Panel (Mac OS)  
Explains how to assign a job to the scanners control panel in Document Capture. See the Document Capture help  
for details on the features.  
1. Start Document Capture.  
2. Click the  
icon on the main window.  
e Job List window is displayed.  
3. Click the  
icon and select Event Settings.  
4. Select the job you want to run on the control panel from the pull-down menu.  
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Advanced Scanning  
5. Click OK to return to the Job List window.  
e job is assigned to the scanners control panel.  
6. Click OK to return to the main window.  
Related Information  
Separation Feature (for Windows Only)  
You can use the separation feature when using Document Capture Pro.  
By entering barcode or text information, you can automatically identify and separate or sort complicated  
documents using the barcode information on the document, or by inserting blank pages in between pages in a  
document.  
When scanning multiple documents and using separator information or a specified number of pages to separate  
the document into multiple files, each separated file can be saved to a specific folder.  
For example, you can make separation settings such as the following.  
Note:  
Document Capture Pro does not support Windows Vista/Windows XP.  
Split the data every three pages and save as multi-page PDFs (fixed pages)  
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Advanced Scanning  
Enter barcode information every three pages and save as multi-page PDFs  
Enter barcode information and separate into folders  
Sorting and Saving Scanned Images into a Separate Folder  
You can sort scanned images automatically and save them to a separate folder using Document Capture Pro.  
To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the  
originals or barcodes on the originals.  
1. Place the originals including indicators, such as blank pages, between the pages where you want to separate the  
scanned images.  
2. Start Document Capture Pro.  
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Advanced Scanning  
3. Click Job Settings.  
4. Click New Job.  
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Advanced Scanning  
5. Set the Job Name.  
6. Make scanning settings on the 1. Scan tab.  
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Advanced Scanning  
7. Click 2. Save, make the save settings, and then select Apply job separation.  
8. Click Separation Settings.  
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Advanced Scanning  
9. Select Separator on the Job Separation Settings screen.  
Fixed Page: Select to separate by each specified page and split into files.  
Blank Page: Select to separate by detecting blank pages.  
Barcode: Select to separate by detecting barcodes.  
OCR: Select to detect characters using OCR (Optical Character Recognition) and separate accordingly.  
Form: Select to separate by detecting the type of Form.  
File Size: Select to separate by detecting the file size of scanned images.  
Patch Code: Select to separate by detecting the Patch Code.  
10. Set detailed settings for separation, and then click OK.  
Settings for separation vary depending on the Separator you selected. For details on the settings for  
separation, click Help on the window and see the help for Document Capture Pro.  
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Advanced Scanning  
11. Click 3. Send, and then select the Destination.  
Destination setting items are displayed according to the destination you selected. Make detailed settings as  
necessary. Click Help for details on each item.  
12. Click OK to close the Job Settings screen.  
13. Click OK to close the job list screen.  
e separation job is created.  
14. Click the job icon.  
e separation job is performed.  
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Advanced Scanning  
15. Follow the on-screen instructions.  
e scanned image is separated and saved using the settings you made for the job.  
Related Information  
Scanning Business Cards Using Presto! BizCard  
You can scan business cards and convert them to editable text using Presto! BizCard.  
See the soſtware’s help for more information on using the soſtware and its functions. To display the help, select it  
from the soſtware’s help menu.  
1. Place the business card on the scanner.  
2. Start Presto! BizCard.  
Windows 10  
Click the start button, and then select NewSoſt > Presto! BizCard.  
Windows 8.1/Windows 8  
Enter the application name in the search charm, and then select the displayed icon.  
Windows 7/Windows Vista/Windows XP  
Click the start button, and then select All Programs or Programs > NewSoſt > Presto! BizCard.  
Mac OS  
Select Go > Applications > Presto! BizCard.  
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Advanced Scanning  
3. Click the  
icon at the top-leſt of the window.  
e Epson Scan 2 window opens.  
4. Set each item on the Epson Scan 2 window, and then scan.  
e business card is scanned and converted into editable text in the Presto! BizCard window.  
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User's Guide  
Menu Options for Settings  
Menu Options for Settings  
Device Information  
Select the menus on the control panel as described below.  
Settings > Device Information  
Various Status Information  
You can check the Serial Number, Current Version, Number of Scans, Authentication Device Status, and so on.  
Number of Scans After Replacing  
You can display this information by tapping . e roller assembly kit (the pickup roller and the separation  
roller) needs to be replaced when the number of scans exceeds the life cycle of the rollers. Reset the number of  
scans in this menu aſter replacing the rollers.  
External Scan Settings  
Select the menus on the control panel as described below.  
Settings > External Scan Settings  
Ultrasonic Double Feed Detection  
When scanning without using Epson Scan 2, the settings from the settings menu are enabled. When set to On,  
displays a double feed error when multiple originals are fed and stops scanning.  
However, an error occurs when detecting double feeds when loading envelopes, plastic cards, originals with labels  
or stickers, and so on.  
Slow  
When set to On, the  
scanning.  
icon is displayed on the home screen. Slows down the feeding speed whenever  
Enable this in the following situations:  
When originals jam frequently  
When loading thin originals  
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User's Guide  
Menu Options for Settings  
Common Settings  
Select the menus on the control panel as described below.  
Settings > Common Settings  
LCD Brightness  
Adjust the brightness of the LCD screen.  
Sound  
Button Press: Set the volume for tapping sounds on the control panel, or when authentication is successful on  
the login screen.  
Error Notice: Set the volume for when an error occurs, or an authentication fails on the login screen.  
Sleep Timer  
Adjust the time period for entering sleep mode (energy saving mode) when the scanner has not performed any  
operations. e LCD screen turns black when the set time has passed.  
Power Off Timer  
Turn the scanner off automatically when no operations have been performed for the specified time. Set the time  
period before the scanner turns off.  
Any increase will affect the product’s energy efficiency. Consider the environment before making any changes.  
Date/Time Settings  
Date/Time: Enter the current date and time.  
Daylight Saving Time: Select the summer time setting that applies to your area.  
Time Difference: Enter the time difference between your local time and UTC (Coordinated Universal Time).  
Language  
Select the country or region in which you are using your scanner.  
Operation Time Out  
Select On to return to the initial screen when no operations have been performed for the specified time.  
When user restrictions have been applied and you do not operate the scanner for the specified time, you are logged  
out and returned to the initial screen.  
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Menu Options for Settings  
PC Connection via USB  
You can restrict the usage of the USB connection from the computer. If you want to restrict it, select Disable.  
Network Settings  
Select the menus on the control panel as described below.  
Settings > Network Settings  
Displays the details of the network settings. Tap Change Settings to change the following settings. See  
Administrator's Guide for details.  
Device Name  
TCP/IP  
IPv6 Address  
Link Speed & Duplex  
IPsec/IP filtering  
IEEE802.1X  
Document Capture Pro  
Select the menus on the control panel as described below.  
Settings > Document Capture Pro  
Tap Change Settings to change the settings.  
Operation Mode  
Server Mode: Select this if you are using the server on which Document Capture Pro Server (Windows Server)  
is installed. You need to set the server address when you select Server Mode.  
Client Mode: Select this if you are using the computer on which Document Capture Pro (Windows) or  
Document Capture (Mac OS) is installed.  
Group Settings  
Set this as necessary when using in client mode. Turn the group settings on, and then set the group number. Next,  
set the same group number in Document Capture Pro on the client side (the computer using the scanner).  
When a large number of computers are connected to the network, you can restrict the computers being used.  
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Menu Options for Settings  
System Administration  
Select the menus on the control panel as described below.  
Settings > System Administration  
Admin Settings  
Admin Password: Register an administrator password that allows only an administrator to change the settings.  
Enter the password within 20 characters.  
Lock Setting: Lock the settings to protect them from being changed by other users.  
Authentication Settings: Use this in the authentication system. For more details, see the documentation  
provided with Document Capture Pro Server Authentication Edition.  
WSD Settings  
Enable or disable the WSD (Web Service for Devices) feature. When setting Disable, the Computer (WSD) menu  
on the home screen is not displayed.  
Restore Default Settings  
Network Settings: Restore network related settings to their initial status.  
All Except Network Settings: Restore other settings to their initial status except for network related settings.  
All Settings: Restore all settings to their initial status when purchased.  
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User's Guide  
Maintenance  
Maintenance  
Cleaning Outside the Scanner  
Wipe off any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water.  
cImportant:  
Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.  
Do not let water get inside the product. is could cause a malfunction to occur.  
Never open the scanner case.  
1. Press the  
P
button to turn off the scanner.  
2. Unplug the AC adapter from the scanner.  
3. Clean the outer case with a cloth dampened with mild detergent and water.  
Wipe the touchscreen by using a soſt, dry cloth.  
Cleaning Inside the Scanner  
Aſter using the scanner for a while, paper and room dust on the roller or the glass part inside the scanner may  
cause paper feed or scanned image quality problems. Clean the inside of the scanner every 5,000 scans. You can  
check the latest number of scans on the control panel or in the Epson Scan 2 Utility.  
If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove the stains. Use a  
small amount of cleaner on the cleaning cloth to remove the stains.  
cImportant:  
Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.  
Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal  
operations.  
Never open the scanner case.  
1. Press the  
P
button to turn off the scanner.  
2. Unplug the AC adapter from the scanner.  
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Maintenance  
3. Pull the lever and open the scanner cover.  
4. Wipe off any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a soſt  
cloth or a genuine Epson cleaning kit.  
cImportant:  
Do not place too much force on the glass surface.  
Do not use a brush or a hard tool. Any scratches on the glass may affect the scan quality.  
Do not spray cleaner directly onto the glass surface.  
5. Wipe off any stains on the sensors with a cotton swab.  
cImportant:  
Do not use liquid such as a cleaner on a cotton swab.  
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Maintenance  
6. Open the cover, and then remove the separation roller.  
See “Replacing the Roller Assembly Kit” for more details.  
7. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soſt, moist cloth.  
cImportant:  
Use only a genuine Epson cleaning kit or a soſt, moist cloth to clean the roller. Using a dry cloth may damage  
the surface of the roller.  
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Maintenance  
8. Open the cover, and then remove the pickup roller.  
See “Replacing the Roller Assembly Kit” for more details.  
9. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soſt, moist cloth.  
cImportant:  
Use only a genuine Epson cleaning kit or a soſt, moist cloth to clean the roller. Using a dry cloth may damage  
the surface of the roller.  
10. Close the scanner cover.  
11. Plug in the AC adapter, and then turn on the scanner.  
12. Select Scanner Maintenance from the home screen.  
13. On the Scanner Maintenance screen, select Roller Cleaning.  
14. Pull the lever to open the scanner cover.  
e scanner enters roller cleaning mode.  
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Maintenance  
15. Slowly rotate the rollers at the bottom by tapping anywhere on the LCD. Wipe the surface of the rollers using a  
genuine Epson cleaning kit or a soſt cloth dampened with water. Repeat this until the rollers are clean.  
Caution:  
!
Be careful not to get your hands or hair caught in the mechanism when operating the roller. is could cause an  
injury.  
16. Close the scanner cover.  
e scanner exits roller cleaning mode.  
Related Information  
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User's Guide  
Maintenance  
Replacing the Roller Assembly Kit  
e roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans  
exceeds the life cycle of the rollers. When a replacement message is displayed on the control panel or your  
computer screen, follow the steps below to replace it.  
A: pickup roller, B: separation roller  
1. Press the  
P
button to turn off the scanner.  
2. Unplug the AC adapter from the scanner.  
3. Pull the lever and open the scanner cover.  
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Maintenance  
4. Open the cover of the pickup roller, and then slide and remove it.  
5. Pull down the fixture of the roller axis, and then slide and remove the installed pickup rollers.  
cImportant:  
Do not pull out the pickup roller forcibly. is could damage the inside of the scanner.  
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Maintenance  
6. While holding down the fixture, slide the new pickup roller to the leſt and insert it into the hole in the scanner.  
Press the fixture to secure it.  
7. Put the edge of the cover of the pickup roller into the groove and slide it. Close the cover firmly.  
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Maintenance  
cImportant:  
Make sure the pick up cover is closed correctly.  
Make sure the pickup rollers are installed correctly if the cover is hard to close.  
Do not install the cover while it is raised.  
8. Push the hooks on both ends of the separation roller cover to open the cover.  
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Maintenance  
9. Liſt the leſt side of the separation roller, and then slide and remove the installed separation rollers.  
10. Insert the new separation roller axis into the hole on the right side, and then lower the roller.  
11. Close the separation roller cover.  
cImportant:  
If the cover is hard to close, make sure the separation rollers are installed correctly.  
12. Close the scanner cover.  
13. Plug in the AC adapter, and then turn on the scanner.  
14. Reset the scan number on the control panel or by using Epson Scan 2 Utility.  
Note:  
Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not  
disassemble them.  
Related Information  
Resetting the Number of Scans  
Reset the number of scans using the control panel or Epson Scan 2 Utility aſter replacing the Roller Assembly Kit.  
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Maintenance  
Related Information  
Resetting the Number of Scans on the Control Panel  
1. Select Scanner Maintenance from the home screen.  
2. On the Scanner Maintenance screen, select Roller Replacement.  
3. Follow the on-screen instructions and tap Reset Maintenance Roller Counter.  
4. Tap Yes.  
Note:  
You can also reset the number of scans by using the following method.  
Select Settings and then Device Information. Tap the  
icon and tap Number of Scans Aſter Replacing.  
Resetting the Number of Scans in Epson Scan 2 Utility  
Reset the number of scans using Epson Scan 2 Utility aſter replacing the Roller Assembly Kit.  
1. Turn on the scanner.  
2. Start Epson Scan 2 Utility.  
Windows 10/Windows Server 2016  
Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.  
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012  
Start screen > Apps > Epson > Epson Scan 2 Utility.  
Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server  
2003 R2/Windows Server 2003  
Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson  
Scan 2 Utility.  
Mac OS  
Select Go > Applications > EPSON Soſtware > Epson Scan 2 Utility.  
3. Click the Counter tab.  
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Maintenance  
4. Click Reset for the roller assembly kit.  
Energy Saving  
You can save energy by using sleep mode or auto power off mode when no operations are performed by the  
scanner. You can set the time period before the scanner enters sleep mode and turns off automatically. Any  
increase will affect the products energy efficiency. Consider the environment before making any changes.  
1. Tap Settings on the home screen.  
2. Tap Common Settings.  
3. Tap Sleep Timer or Power Off Timer to check the settings.  
Transporting the Scanner  
When you need to transport the scanner to move or for repairs, follow the steps below to pack the scanner.  
1. Press the  
P
button to turn off the scanner.  
2. Unplug the AC adapter.  
3. Remove the cables and the devices.  
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Maintenance  
4. Close the input tray extension and output tray.  
cImportant:  
Make sure you close the output tray securely; otherwise it may be damaged during transport.  
5. Remove the input tray.  
6. Attach the packing materials that came with the scanner, and then repack the scanner in its original box or a  
sturdy box.  
Updating Applications and Firmware  
You may be able to clear certain problems and improve or add functions by updating the applications and the  
firmware. Make sure you use the latest version of the applications and firmware.  
1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.  
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Maintenance  
2. Start EPSON Soſtware Updater, and update the applications or the firmware.  
Note:  
Windows Server operating systems are not supported.  
Windows 10  
Click the start button, and select Epson Soſtware > EPSON Soſtware Updater.  
Windows 8.1/Windows 8  
Enter the application name in the search charm, and then select the displayed icon.  
Windows 7/Windows Vista/Windows XP  
Click the start button, and then select All Programs or Programs > Epson Soſtware > EPSON Soſtware  
Updater.  
Mac OS  
Select Finder > Go > Applications > Epson Soſtware > EPSON Soſtware Updater.  
cImportant:  
Do not turn off the computer or the scanner while updating.  
Note:  
If you cannot find the application you want to update in the list, you cannot update using the EPSON Soſtware Updater.  
Check for the latest versions of the applications on your local Epson website.  
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User's Guide  
Solving Problems  
Solving Problems  
Scanner Problems  
Checking Messages on the Control Panel  
If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to  
solve the problem.  
Error Messages  
Solutions  
Install the software on your computer or server to use this  
feature. For details, see your documentation.  
Install Epson Scan 2 and Document Capture Pro/Document  
Capture/Document Capture Pro Server on your computer  
(server).  
A job may not be registered. Register a job using  
Document Capture Pro. For details, see your  
documentation.  
Create the job in Document Capture Pro/Document  
Capture/Document Capture Pro Server on your computer  
(server).  
When Job is not found, check the following. - Job  
registration on the software  
Check the followings when a computer is not found. / -  
Connection between the scanner and the computer (USB or  
network) - Installation of a necessary application - Version of  
an application - Power supply of a computer - Firewall  
settings and so on - Group settings of a scanner and  
Document Capture Pro - Execution of re-searching / For  
details, see your documentation.  
Make sure the scanner is connected to your computer  
properly.  
Install Epson Scan 2 and Document Capture Pro/  
Document Capture on your computer.  
Install the latest version of the application.  
Make sure the AC adapter is securely connected to the  
scanner and an electrical outlet.  
Check that the electrical outlet is working. Plug another  
device into the electrical outlet and check that you can  
turn the power on.  
Check the firewall settings for Epson software.  
Set the same group for the scanner and the computer.  
Search for the computer again.  
RECOVERY MODE  
The scanner has started in recovery mode because the  
firmware update failed. Follow the steps below to try to  
update the firmware again.  
1. Connect the computer and the scanner with a USB cable.  
(During recovery mode, you cannot update the firmware  
over a network connection.)  
2. Visit your local Epson website for further instructions.  
Related Information  
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Solving Problems  
The Scanner Does Not Turn On  
Make sure the AC adapter is securely connected to the scanner and an electrical outlet.  
Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can  
turn the power on.  
Problems Starting Scanning  
Cannot Start Epson Scan 2  
Make sure the scanner is connected to your computer properly.  
Check the following when using the scanner over a network.  
Make sure the network cable is securely connected.  
Make sure the scanner is selected correctly on the Scanner Settings screen.  
If the Scanner Settings screen is displayed when starting Epson Scan 2, and your scanner is not displayed in  
the scanner list, the scanner has not been detected.  
Click Enable Editing, and then click Add. Add your scanner on the Add Network Scanner screen.  
Check the following when using the scanner with a USB cable.  
Make sure the USB cable is securely connected to the scanner and the computer.  
Use the USB cable that came with the scanner.  
Connect the scanner directly to the computers USB port. e scanner may not work properly when  
connected to the computer through one or more USB hubs.  
Make sure the scanner is turned on.  
Wait until the status light stops flashing indicating that the scanner is ready to scan.  
If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the  
scanner or source setting.  
Paper Feeding Problems  
Multiple Originals Are Fed  
If multiple originals are fed, open the scanner cover and remove the originals. Next, close the scanner cover.  
If multiple originals are fed frequently, try the following.  
If you load unsupported originals, the scanner may feed multiple originals at a time.  
Clean the rollers inside the scanner.  
Reduce the number of originals being placed at a time.  
Select Slow on the control panel to slow down the scanning speed.  
Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one.  
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Solving Problems  
Related Information  
Removing Jammed Originals from the Scanner  
If an original has jammed inside the scanner, follow these steps to remove it.  
1. Remove all originals remaining in the input tray.  
2. Pull the lever and open the scanner cover.  
3. Carefully remove any originals remaining inside the scanner.  
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Solving Problems  
4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the  
direction of the arrow.  
cImportant:  
Make sure there is no paper inside the scanner.  
5. Close the scanner cover.  
The Original Jams in the Scanner Frequently  
If the original jams in the scanner frequently, try the following.  
Select Slow on the control panel to slow down the scanning speed.  
Clean the rollers inside the scanner.  
If the ejected originals get stuck in the output tray, store the output tray and do not use it.  
Related Information  
The Originals Get Dirty  
Clean the inside of the scanner.  
Related Information  
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Solving Problems  
Scanning Speed Slows Down when Scanning Continuously  
When scanning continuously using the ADF, scanning slows down to prevent the scanner mechanism from  
overheating and being damaged. However, you can continue scanning.  
To regain normal scanning speed, leave the scanner idle for at least 30 minutes. Scanning speed does not recover  
even if the power is off.  
Scanning Takes a Long Time  
When the resolution is high, scanning may take some time.  
Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1  
ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure it meets the system requirements.  
When using security soſtware, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a read-  
only file. For more information on your security soſtware’s functions, see the help and so on supplied with the  
soſtware. e TWAIN.log file is saved in the following locations.  
Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:  
C:\Users\(user name)\AppData\Local\Temp  
Windows XP:  
C:\Documents and Settings\(user name)\Local Settings\Temp  
Scanned Image Problems  
Straight Lines Appear when Scanning from ADF  
Clean the ADF.  
Straight lines may appear in the image when trash or dirt gets into the ADF.  
Remove any trash or dirt that adheres to the original.  
Related Information  
The Image Quality is Rough  
If the resolution is low, try increasing the resolution and then scanning.  
In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan.  
Related Information  
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Solving Problems  
Expanding or Contracting the Scanned Image  
When expanding or contracting the scanned image, you can adjust the expansion ratio by using the Adjustments  
feature in Epson Scan 2 Utility. is feature is only available for Windows.  
Note:  
Epson Scan 2 Utility is an application that comes with Epson Scan 2.  
1. Start Epson Scan 2 Utility.  
Windows 10/Windows Server 2016  
Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.  
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012  
Enter the application name in the search charm, and then select the displayed icon.  
Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server  
2003 R2/Windows Server 2003  
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan  
2 Utility.  
2. Select the Adjustments tab.  
3. Use Expansion/Contraction to adjust the expansion ratio for scanned images.  
4. Click Set to apply the settings to the scanner.  
Offset Appears in the Background of Images  
Images on the back of the original may appear in the scanned image.  
In Epson Scan 2, select the Advanced Settings tab, and then adjust the Brightness.  
is feature may not be available depending on the settings on the Main Settings tab > Image Type or other  
settings on the Advanced Settings tab.  
In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.  
Related Information  
You can adjust the brightness for the whole image.  
You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the  
background.  
Text is Blurred  
In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.  
In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the reshold on  
the Advanced Settings tab. When you increase the reshold, black becomes stronger.  
If the resolution is low, try increasing the resolution and then scanning.  
119  
     
User's Guide  
Solving Problems  
Related Information  
You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the  
background.  
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area  
becomes larger. Decrease the threshold, the white color area becomes larger.  
Moiré Patterns (Web-Like Shadows) Appear  
If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.  
On the Advanced Settings tab in Epson Scan 2, set Descreening.  
Change the resolution, and then scan again.  
Related Information  
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a  
magazine.  
The Edge of the Original is Not Scanned when Automatically  
Detecting the Size of the Original  
In Epson Scan 2, select the Main Settings tab, and then select Document Size > Settings. On the Document  
Size Settings window, adjust Crop Margins for Size "Auto".  
Depending on the original, the area of the original may not be detected correctly when using the Auto Detect  
feature. Select the appropriate size of the original from the Document Size list.  
Note:  
If the size of the original you want to scan is not on the list, select Customize, and then create the size manually.  
Text is Not Recognized Correctly when Saving as a Searchable PDF  
On the Image Format Options window in Epson Scan 2, check that Text Language is set correctly on the Text  
tab.  
Check that the original is placed straight.  
120  
     
User's Guide  
Solving Problems  
Use an original with clear text. Text recognition may decline for the following types of originals.  
Originals that have been copied a number of times  
Originals received by fax (at low resolutions)  
Originals on which the letter spacing or line spacing is too small  
Originals with ruled lines or underlining over the text  
Originals with hand-written text  
Originals with creases or wrinkles  
In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the reshold on  
the Advanced Settings tab. When you increase the reshold, the black color area becomes larger.  
In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.  
Related Information  
You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the  
background.  
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area  
becomes larger. Decrease the threshold, the white color area becomes larger.  
Cannot Solve Problems in the Scanned Image  
If you have tried all of the solutions and have not solved the problem, initialize the Epson Scan 2 settings using  
Epson Scan 2 Utility.  
Note:  
Epson Scan 2 Utility is an application that comes with Epson Scan 2.  
1. Start Epson Scan 2 Utility.  
Windows 10/Windows Server 2016  
Click the start button, and then select EPSON > Epson Scan 2 Utility.  
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012  
Enter the application name in the search charm, and then select the displayed icon.  
Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server  
2003 R2/Windows Server 2003  
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan  
2 Utility.  
Mac OS  
Select Go > Applications > Epson Soſtware > Epson Scan 2 Utility.  
2. Select the Other tab.  
3. Click Reset.  
Note:  
If initialization does not solve the problem, uninstall and re-install Epson Scan 2.  
121  
 
User's Guide  
Solving Problems  
Uninstalling and Installing Applications  
Uninstalling Your Applications  
You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your  
operating system. Log on to your computer as an administrator. Enter the administrator password if the computer  
prompts you.  
Uninstalling Your Applications for Windows  
1. Quit all running applications.  
2. Disconnect the scanner from your computer.  
3. Open the Control Panel:  
Windows 10/Windows Server 2016  
Right-click the start button or press and hold it, and then select Control Panel.  
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012  
Select Desktop > Settings > Control Panel.  
Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server  
2003 R2/Windows Server 2003  
Click the start button and select Control Panel.  
4. Open Uninstall a program (or Add or Remove Programs):  
Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server  
2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008  
Select Uninstall a program in Programs.  
Windows XP/Windows Server 2003 R2/Windows Server 2003  
Click Add or Remove Programs.  
5. Select the application you want to uninstall.  
6. Uninstall the applications:  
Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server  
2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008  
Click Uninstall/Change or Uninstall.  
Windows XP/Windows Server 2003 R2/Windows Server 2003  
Click Change/Remove or Remove.  
Note:  
If the User Account Control window is displayed, click Continue.  
7. Follow the on-screen instructions.  
Note:  
A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my  
computer now is selected, and then click Finish.  
122  
   
User's Guide  
Solving Problems  
Uninstalling Your Applications for Mac OS  
Note:  
Make sure you installed EPSON Soſtware Updater.  
1. Download the Uninstaller using EPSON Soſtware Updater.  
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the  
application.  
2. Disconnect the scanner from your computer.  
3. To uninstall the scanner driver, select System Preferences from the  
menu > Printers & Scanners (or  
Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.  
4. Quit all running applications.  
5. Select Finder > Go > Applications > Epson Soſtware > Uninstaller.  
6. Select the application you want to uninstall, and then click Uninstall.  
cImportant:  
e Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and  
you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner  
drivers again.  
Note:  
If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the  
Uninstaller. In this situation, select Finder > Go > Applications > Epson Soſtware, select the application you want to  
uninstall, and then drag it to the trash icon.  
Installing Your Applications  
Follow the steps below to install the necessary applications.  
Note:  
Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.  
When reinstalling applications, you need to uninstall them first.  
1. Quit all running applications.  
2. When installing Epson Scan 2, disconnect the scanner and the computer temporarily.  
Note:  
Do not connect the scanner and the computer until you are instructed to do so.  
3. Install the application by following the instructions on the Website below.  
Note:  
For Windows, you can also use the soſtware disc that came with the scanner.  
123  
 
User's Guide  
Technical Specifications  
Technical Specifications  
General Scanner Specifications  
Note:  
Specifications are subject to change without notice.  
Scanner type  
Sheet Feed, one pass duplex color scanner  
Photoelectric device  
Effective pixels  
CIS  
5,100×9,300 at 600 dpi  
2,550×64,500 at 300 dpi  
Light source  
RGB LED  
Scanning resolution  
600 dpi (main scan)  
600 dpi (sub scan)  
50 to 1200 dpi (in 1 dpi increments) *1  
Output resolution  
Document Size  
Max: 215.9×6,096 mm (8.5×240 inches)  
Min: 50.8×50.8 mm (2×2 inches)  
Paper input  
Face-down loading  
Paper output  
Paper capacity  
Color Depth  
Face-down ejection  
100 sheets of paper at 80 g/m2  
Color  
30 bits per pixel internal (10 bits per pixel per color internal)  
24 bits per pixel external (8 bits per pixel per color external)  
Grayscale  
10 bits per pixel internal  
8 bits per pixel external  
Black and white  
10 bits per pixel internal  
1 bit per pixel external  
Interface*2  
SuperSpeed USB  
Full Speed USB (Host)  
Ethernet 1000BASE-T/100BASE-TX/10BASE-T  
*1 50 to 300 dpi (393.8 to 5,461.0 mm (15.5 to 215 in.) in length), 50 to 200 dpi (5,461.1 to 6,096.0 mm (215 to 240 in.) in length)  
*2 You cannot communicate with the scanner over a USB connection when you are using the scanner with the Document  
Capture Pro Server Authenticate Edition.  
124  
   
User's Guide  
Technical Specifications  
Network Function List  
Functions  
Supported  
Network Interfaces  
Panel Operation  
Ethernet  
General Network Setup (device name, TCP/IP address, DNS server)  
Document Capture Pro Setting  
Restore the Factory Default Settings  
Network Scanning  
Epson Scan 2  
IPv4, IPv6  
IPv4  
Document Capture Pro (Win) /  
Document Capture (Mac)  
Document Capture Pro Server  
IPv4, IPv6  
IPv4  
Document Capture Pro Server  
Authenticate Edition  
Ethernet Specifications  
IEEE802.3i (10BASE-T)*1  
Standards  
IEEE802.3u (100BASE-TX)*1  
IEEE802.3ab (1000BASE-T)*1  
IEEE802.3az (Energy Efficient Ethernet)*2  
Communication Mode  
Connector  
Auto, 10 Mbps Full duplex, 10 Mbps Half duplex, 100 Mbps Full duplex, 100 Mbps  
Half duplex  
RJ-45  
*1 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.  
*2 The connected device should comply with IEEE802.3az standards.  
Security Protocol  
IEEE802.1X*  
IPsec/IP Filtering  
SSL/TLS  
HTTPS Server/Client  
SMTPS (STARTTLS, SSL/TLS)  
SNMPv3  
*
You need to use a connection device that complies with IEEE802.1X.  
125  
     
User's Guide  
Technical Specifications  
Dimensions and Weight Specifications  
Dimensions *  
Width: 296 mm (11.7 inches)  
Depth: 169 mm (6.7 inches)  
Height: 167 mm (6.6 inches)  
Weight  
Approx. 3.7 kg (8.2 lb)  
*
Without protruding parts and the input tray.  
Electrical Specifications  
Scanner Electrical Specifications  
Rated DC Input Power Supply Voltage  
Rated DC Input Current  
DC 24 V  
2 A  
Power Consumption  
Operating: Approx. 17 W  
Ready mode: Approx. 8.8 W  
Sleep mode: Approx. 1.3 W  
Power off: Approx. 0.1 W  
AC Adapter Electrical Specifications  
Model  
A471H (AC 100 to 240 V)  
A472E (AC 220 to 240 V)  
Rated Input Current  
1.2 A  
Rated Frequency Range  
Rated Output Power Supply Voltage  
Rated Output Current  
50 to 60 Hz  
DC 24 V  
2 A  
Environmental Specifications  
Temperature  
When operating  
5 to 35 °C (41 to 95 °F)  
When stored  
–25 to 60 °C (–13 to 140 °F)  
15 to 80% (without condensation)  
15 to 85% (without condensation)  
Humidity  
When operating  
When stored  
126  
         
User's Guide  
Technical Specifications  
Operating conditions  
Ordinary office or home conditions. Avoid operating the scanner in  
direct sunlight, near a strong light source, or in extremely dusty  
conditions.  
System Requirements  
Windows*1  
Windows 10 (32-bit, 64-bit)  
Windows 8.1 (32-bit, 64-bit)  
Windows 8 (32-bit, 64-bit)  
Windows 7 (32-bit, 64-bit)  
Windows Vista (32-bit, 64-bit)  
Windows XP Professional x64 Edition Service Pack 2  
Windows XP (32-bit) Service Pack 3  
Windows Server 2016  
Windows Server 2012 R2  
Windows Server 2012  
Windows Server 2008 R2  
Windows Server 2008 (32-bit, 64-bit)  
Windows Server 2003 R2 (32-bit, 64-bit)  
Windows Server 2003 (32-bit, 64-bit) Service Pack 2  
Mac OS*2 *3  
macOS Sierra  
OS X El Capitan  
OS X Yosemite  
OS X Mavericks  
OS X Mountain Lion  
Mac OS X v10.7.x  
Mac OS X v10.6.8  
*1 Document Capture Pro does not support Windows Vista/Windows XP.  
*2 Fast User Switching on Mac OS or later is not supported.  
*3 The UNIX File System (UFS) for Mac OS is not supported.  
127  
 
User's Guide  
Standards and Approvals  
Standards and Approvals  
Standards and Approvals for European Models  
Product and AC adapter  
e following models are CE marked and in compliance with all the applicable EU Directives. For further details,  
visit the following website to access the full declaration of conformities containing reference to the Directives and  
harmonized standards used to declare conformity.  
J381C  
A471H, A472E  
Standards and Approvals for Australian Models  
Product  
EMC  
AS/NZS CISPR22 Class B  
AC adapter (A471H)  
Safety  
EMC  
AS/NZS 60950.1  
AS/NZS CISPR22 Class B  
128  
     
User's Guide  
Where to Get Help  
Where to Get Help  
Technical Support Web Site  
If you need further help, visit the Epson support website shown below. Select your country or region and go to the  
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also  
available from the site.  
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services  
for assistance.  
Contacting Epson Support  
Before Contacting Epson  
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting  
information in your product manuals, contact Epson support services for assistance. If Epson support for your area  
is not listed below, contact the dealer where you purchased your product.  
Epson support will be able to help you much more quickly if you give them the following information:  
Product serial number  
(e serial number label is usually on the back of the product.)  
Product model  
Product soſtware version  
(Click About, Version Info, or a similar button in the product soſtware.)  
Brand and model of your computer  
Your computer operating system name and version  
Names and versions of the soſtware applications you normally use with your product  
Note:  
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to  
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for  
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own  
backup data or take notes.  
Help for Users in Europe  
Check your Pan-European Warranty Document for information on how to contact Epson support.  
129  
         
User's Guide  
Where to Get Help  
Help for Users in Taiwan  
Contacts for information, support, and services are:  
World Wide Web  
Information on product specifications, drivers for download, and products enquiry are available.  
Epson HelpDesk  
Phone: +886-2-80242008  
Our HelpDesk team can help you with the following over the phone:  
Sales enquiries and product information  
Product usage questions or problems  
Enquiries on repair service and warranty  
Repair service center:  
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.  
Help for Users in Australia  
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,  
we provide the following sources for obtaining information:  
Internet URL  
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e  
site provides a download area for drivers, Epson contact points, new product information and technical support (e-  
mail).  
Epson Helpdesk  
Phone: 1300-361-054  
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the  
Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff  
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many  
types of queries are answered here.  
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,  
the faster we can help solve the problem. is information includes your Epson product manuals, type of  
computer, operating system, application programs, and any information you feel is required.  
Transportation of Product  
Epson recommends retaining product packaging for future transportation.  
130  
   
User's Guide  
Where to Get Help  
Help for Users in Singapore  
Sources of information, support, and services available from Epson Singapore are:  
World Wide Web  
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,  
and Technical Support via e-mail are available.  
Epson HelpDesk  
Toll Free: 800-120-5564  
Our HelpDesk team can help you with the following over the phone:  
Sales enquiries and product information  
Product usage questions or problem troubleshooting  
Enquiries on repair service and warranty  
Help for Users in Thailand  
Contacts for information, support, and services are:  
World Wide Web  
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are  
available.  
Epson Hotline  
Phone: 66-2685-9899  
Our Hotline team can help you with the following over the phone:  
Sales enquiries and product information  
Product usage questions or problems  
Enquiries on repair service and warranty  
Help for Users in Vietnam  
Contacts for information, support, and services are:  
Epson Hotline  
Phone(Ho Chi Minh City): 84-8-823-9239  
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775  
131  
     
User's Guide  
Where to Get Help  
Epson Service Center  
65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.  
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam  
Help for Users in Indonesia  
Contacts for information, support, and services are:  
World Wide Web  
Information on product specifications, drivers for download  
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail  
Epson Hotline  
Phone: 62-1500-766  
Fax: 62-21-808-66-799  
Our Hotline team can help you with the following over the phone or fax:  
Sales enquiries and product information  
Technical support  
Epson Service Center  
Province  
Company Name  
Address  
Phone  
E-mail  
DKI JAKARTA  
ESS Jakarta MG.  
DUA  
RUKO MANGGA DUA MALL NO. 48 JL.  
ARTERI MANGGA DUA - JAKARTA UTARA-  
DKI  
(+6221)62301104  
jkt-technical1@epson-  
indonesia.co.id  
NORTH  
SUMATERA  
ESC Medan  
Kompleks Graha Niaga, Jl. Bambu II No. A-4,  
Medan- 20114  
(+6261)42066090/42066091  
mdn-technical@epson-  
indonesia.co.id  
WEST JAWA  
ESC Bandung  
ESC Yogyakarta  
ESC Surabaya  
ESC Makassar  
JL. CIHAMPELAS NO. 48A-BANDUNG JABAR  
40116  
(+6222)4207033  
bdg-technical@epson-  
indonesia.co.id  
DI  
YAP Square, Blok A No.6 Jl. C Simanjutak  
YOGYAKARTA - DIY  
(+62274)581065  
YOGYAKARTA  
ygy-technical@epson-  
indonesia.co.id  
EAST JAWA  
HITECH MALL LT.2 BLOK A NO. 24 JL.  
KUSUMA BANGSA NO. 116 -118 -  
SURABAYA JATIM  
(+6231)5355035  
sby-technical@epson-  
indonesia.co.id  
SOUTH  
SULAWESI  
JL. GUNUNG BAWAKARAENG NO. 68E -  
MAKASSAR SULSEL  
(+62411)328212  
mksr-technical@epson-  
indonesia.co.id  
132  
 
User's Guide  
Where to Get Help  
Province  
Company Name  
Address  
Phone  
E-mail  
WEST  
KALIMANTAN  
ESC Pontianak  
JL. NUSA INDAH I NO. 40A PONTIANAK  
KALBAR 78117  
(+62561)735507  
pontianak-technical@epson-  
indonesia.co.id  
PEKANBARU  
DKI JAKARTA  
EAST JAWA  
BANTEN  
ESC PEKANBARU  
ESS JAKARTA KEIAI  
ESS SURABAYA  
ESS SERPONG  
JL. TUANKU TAMBUSAI NO. 353 -  
PEKANBARU RIAU  
(+62761)21420  
pkb-technical@epson-  
indonesia.co.id  
WISMA KEIAI LT. 1 JL. JEND. SUDIRMAN KAV.  
3 JAKPUS DKI JAKARTA  
(+6221)5724335  
ess.support@epson-  
indonesia.co.id  
JL. JAWA NO. 2-4 KAV. 29, RUKO SURYA INTI,  
SURABAYA - JATIM  
(+6231)5014949  
esssby.support@epson-  
indonesia.co.id  
Ruko mall WTC MATAHARI no. 953  
SERPONG - Banten  
(+6221)53167051  
esstag.support@epson-  
indonesia.co.id  
CENTRAL  
JAWA  
ESS SEMARANG  
ESC SAMARINDA  
Komplek Ruko Metro Plaza Blok C20 , Jl. MT  
Haryono No 970 Semarang - Jawa tengah  
(+6224)8313807  
esssmg.support@epson-  
indonesia.co.id  
EAST  
KALIMANTAN  
Jl. KH. Wahid Hasyim (M. Yamin) Kel.  
Sempaja Selatan Kec. Samarinda Utara  
Samarinda- Kalimantan Timur (samping  
kantor pos)  
(+62541)7272904  
escsmd.support@epson-  
indonesia.co.id  
SOUTH  
SUMATERA  
ESC PALEMBANG  
ESC JEMBER  
Jl. H.M. Rasyid Nawawi no.249, kelurahan 9  
ilir Palembang - Sumsel  
(+62711)311330  
escplg.support@epson-  
indonesia.co.id  
EAST JAVA  
Jl. Panglima Besar Sudirman No.1 D JEMBER  
- JAWA TIMUR (Depan Balai Penelitian dan  
Pengolahan Kakao)  
(+62331) 486468,488373  
jmr-technical@epson-  
indonesia.co.id  
NORTH  
SULAWESI  
ESC MANADO  
Tekno @Megamall, Megamall LG TK-21 Jl.  
Piere Tendean Kawasan Megamas  
Boulevard Manado 95111  
(+62431)7210033  
MND-ADMIN@EPSON-  
INDONESIA.CO.ID  
For other cities not listed here, call the Hot Line: 08071137766.  
Help for Users in Hong Kong  
To obtain technical support as well as other aſter-sales services, users are welcome to contact Epson Hong Kong  
Limited.  
133  
 
User's Guide  
Where to Get Help  
Internet Home Page  
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users  
with the following information:  
Product information  
Answers to Frequently Asked Questions (FAQs)  
Latest versions of Epson product drivers  
Technical Support Hotline  
You can also contact our technical staff at the following telephone and fax numbers:  
Phone: 852-2827-8911  
Fax: 852-2827-4383  
Help for Users in Malaysia  
Contacts for information, support, and services are:  
World Wide Web  
Information on product specifications, drivers for download  
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail  
Epson Call Centre  
Phone: +60 1800-8-17349  
Sales enquiries and product information  
Product usage questions or problems  
Enquiries on repair services and warranty  
Head Office  
Phone: 603-56288288  
Fax: 603-5628 8388/603-5621 2088  
Help for Users in India  
Contacts for information, support, and services are:  
World Wide Web  
Information on product specifications, drivers for download, and products enquiry are available.  
134  
   
User's Guide  
Where to Get Help  
Helpline  
Service, product information, and ordering consumables (BSNL Lines)  
Toll-free number: 18004250011  
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)  
Service (CDMA & Mobile Users)  
Toll-free number: 186030001600  
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)  
Help for Users in the Philippines  
To obtain technical support as well as other aſter sales services, users are welcome to contact the Epson Philippines  
Corporation at the telephone, fax numbers and e-mail address below:  
World Wide Web  
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail  
Enquiries are available.  
Epson Philippines Customer Care  
Toll Free: (PLDT) 1800-1069-37766  
Toll Free: (Digital) 1800-3-0037766  
Metro Manila: (+632)441-9030  
Our Customer Care team can help you with the following over the phone:  
Sales enquiries and product information  
Product usage questions or problems  
Enquiries on repair service and warranty  
Epson Philippines Corporation  
Trunk Line: +632-706-2609  
Fax: +632-706-2665  
135  
 

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