Version 1.1 | October 15, 2014
User Manual
Day/Night Network Camera
Cloud Camera
DCS-5010L
Safety Instructions
Follow the safety guidelines listed below to ensure your own personal safety and to help protect your product
from potential damage.
If any of the following conditions occur, unplug the product from the electrical outlet and either replace the part
that is damaged, or contact the place of purchase:
• The power cable, extension cable, or plug is damaged.
• An object has fallen into the product.
• The product has been exposed to water.
• The product has been dropped or damaged.
• The product does not operate correctly when you follow the operating instructions.
Follow the safety guidelines below:
• Do not spill food or liquids on product, and never operate the product in a wet environment. If the product
gets wet, see the appropriate section in your troubleshooting guide.
• Operate the product only from the type of external power source indicated on the electrical ratings label. If you
are not sure of the type of power source required, consult your local power company.
• Use only the power adapter that came with the product. Using another adapter, not recommended by the
manufacturer, may damage the product and invalidate the warranty.
• To help prevent an electric shock, plug the product into properly grounded electrical outlets.
• Observe power strip ratings. Make sure that the total ampere rating of all products plugged into the power
strip does not exceed 80 percent of the ampere ratings limit for the power strip.
• To help protect your product from sudden, transient increases and decreases in electrical power, use a surge
suppressor, line conditioner, or uninterruptible power supply (UPS).
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• Position product cables and power cables carefully. Route cables so that they cannot be stepped on or
tripped over. Be sure that nothing rests on any cables. Do not modify power cables or plugs. Consult a
licensed electrician or your power company for site modifications. Always follow your local/national wiring
rules.
• This product is designed for indoor use only, and must always be positioned where it is not exposed to direct
sunlight or strong halogen light. Exposure to direct sunlight or halogen light may cause permanent damage
to the image sensor in the product.
Warnings
• STRANGULATION HAZARD! – Keep cords out of the reach of children. Keep and secure all cords a minimum
of three feet away from a crib or other child sleeping area.
• This product contains small parts that may cause choking. Keep out of reach of children.
• This product is not a toy. Do not allow children to play with it.
• The product is designed for Indoor Use Only!
• The product should not be used in a location where it could become wet!
• Ensure the product is fixed securely otherwise it may fall and cause injury!
• This product is NOT intended to replace proper supervision of children. You must check your child’s activity
regularly, as this product will not alert parents to activity of children.
• Do not use extension cords. Only use the power adapter provided with this product.
• Do not use this product near a heat source.
THIS DEVICE REQUIRES THIRD-PARTY SERVICES AND PRODUCTS TO ACHIEVE FULL FUNCTIONALITY,
INCLUDING BUT NOT LIMITED TO, BROADBAND INTERNET SUBSCRIPTION SERVICES AND PRODUCTS;
MOBILE INTERNET SUBSCRIPTION SERVICES, COVERAGE AND PRODUCTS; CAMERA MANAGEMENT
SOFTWARE, AND; A NETWORK CONNECTION. D-LINK HAS NO CONTROL OVER SUCH SERVICES AND
PRODUCTS AND EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR THE FAILURE OF THE DEVICE OR ANY
FEATURE THEREOF RESULTING FROM THE FAILURE OF ANY THIRD-PARTY SERVICE OR PRODUCT.
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Table of Contents
Table of Contents
Manual Overview............................................................... 2
Manual Revision............................................................................ 2
Trademarks ..................................................................................... 2
Safety Instructions ....................................................................... 3
Warnings.................................................................................. 4
Using the Web Configuration Utility....................................25
Live Video ......................................................................................26
Setup...............................................................................................27
Wizard.....................................................................................27
Internet Connection Setup Wizard........................28
Network Setup..............................................................30
Wireless Setup......................................................................32
Dynamic DNS (DDNS) .......................................................33
Image Setup .........................................................................34
Video .......................................................................................35
Audio.......................................................................................36
Motion Detection ...............................................................37
Mail ..........................................................................................38
FTP............................................................................................40
Time and Date......................................................................42
Day/Night Mode .................................................................43
Camera Control ...................................................................44
Maintenance ................................................................................45
Admin .....................................................................................45
System ....................................................................................46
Firmware Upgrade..............................................................47
Status ..............................................................................................48
Device Info ............................................................................48
Active User ............................................................................49
Product Overview.............................................................. 7
Package Contents......................................................................... 7
Minimum Requirements............................................................ 8
Introduction ................................................................................... 9
Features..........................................................................................10
Hardware Overview...................................................................11
Front View..............................................................................11
Rear View ...............................................................................12
Wireless Installation Considerations....................................13
Installation .......................................................................14
Zero Configuration Setup........................................................15
WPS - Push Button Setup.........................................................18
Camera Setup Wizard................................................................19
Manual Hardware Installation................................................20
Mounting Instructions..............................................................21
What is mydlink?.........................................................................22
mydlink Apps ...............................................................................22
Live Video ......................................................................................23
Camera Status..............................................................................24
Troubleshooting ..............................................................50
Technical Specifications..................................................53
Configuration...................................................................25
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Table of Contents
Contacting Technical Support ........................................55
Warranty...........................................................................56
Registration .....................................................................63
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Section 1 - Product Overview
Product Overview
Package Contents
DCS-5010L Pan & Tilt Day/Night Network Camera
Mounting Kit
Power Adapter
Ethernet Cable
Quick Install Guide
If any of the above items are missing, please contact your reseller.
Note: Using a power supply with a different voltage than the one included with your product will cause damage and void the warranty for this product.
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Section 1 - Product Overview
Minimum Requirements
• Wired 10/100 Fast Ethernet or a wireless 802.11g/n wireless network
(Wireless N network recommended for optimum performance)
Network Requirements
Computer with the following:
• 1.3 GHz processor or above and at least 128MB RAM
• Windows® 8, 7, Vista®, or Mac OS®X (10.6 or higher)
Web Browser:
• Internet Explorer® 7 or higher
• Firefox®
• Chrome™
Web-based Configuration Utility
Requirements
• Safari® 4 or higher
Windows® Users: Make sure you have the latest version of Java installed and enabled.
• A router (D-Link Cloud Router is recommended)
• An Internet connection
• An e-mail account (required to create a mydlink® account)
Network Device and Service
mydlink Requirements
• For mydlink and mydlink app requirements refer to:
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Section 1 - Product Overview
Introduction
The DCS-5010L Pan & Tilt Day/Night Network Camera is a versatile surveillance solution for your home or small office. Unlike a
standard webcam, the DCS-5010L is a complete system with a built-in CPU and Web server that transmits high-quality video
images. The pan/tilt function allows the camera to patrol a wide area, while the built-in IR LEDs provide around-the-clock
surveillance regardless of the lighting conditions.
The DCS-5010L can be accessed remotely, and controlled from any PC/Notebook over your local network or through the Internet
using a Web browser. The simple installation and intuitive Web-based interface offer easy integration with your Ethernet/
Fast Ethernet or 802.11g/n wireless network. And with Wireless N technology you have the freedom to place the DCS-5010L
anywhere within range of your existing wireless network.
Your DCS-5010L is mydlink-enabled, which means that you can view and manage your camera from anywhere over the Internet
through the mydlink website, or through the mydlink mobile app for iOS and Android. You can view your camera’s live video,
take snapshots, and manage the camera’s configuration, all from anywhere you have Internet access.
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Section 1 - Product Overview
Features
Easy to Use and mydlink-Enabled for Easy Access and Management
The DCS-5010L is a stand-alone surveillance camera that requires no special hardware or software, and can operate independently, even without a
PC. This camera is also mydlink-enabled, which means you can view and manage your camera through the mydlink website, or through the mydlink
mobile app for iOS and Android mobile devices.
Pan/Tilt for Wide Viewing Area
Patrol a large area with one camera thanks to the DCS-5010L’s pan and tilt functions. You can use the Web interface to manually adjust the camera
lens position, or set up to 24 pre-defined preset positions, enabling you to quickly move to frequently used points of interest.
IR LEDs for Day and Night Functionality
The built-in infrared LEDs enable nighttime viewing of up to 26 feet (8 meters), giving you clear images regardless of lighting conditions.
H.264 Codec for Smooth, Space-Efficient Video
This camera supports use of the H.264 video codec, which gives you high-quality video with reduced bandwidth requirements. This means that
you can enjoy smoother, more reliable video streaming over the Internet, and less disk space is required to save recordings.
Motion Triggered Notifications and Recordings
The DCS-5010L can send e-mail notifications with snapshots or video clips whenever motion is detected. You can designate areas to monitor for
motion, allowing you to keep watch over specific areas of interest. The DCS-5010L can also upload images to an FTP server whenever motion in
these areas is detected.
802.11g/n Wireless or Ethernet/Fast Ethernet Support
The DCS-5010L offers wireless 802.11g/n and Ethernet/Fast Ethernet connectivity, making it easy to integrate into your existing network environment.
The DCS-5010L works with either a 10 Mbps Ethernet-based network or 100 Mbps Fast Ethernet-based network for traditional wired environments,
and works with 802.11g/n wireless routers or access points for added flexibility. The Site Survey feature also allows you to view and connect to any
available wireless networks within range of the camera.
Remote Monitoring Utility
The D-ViewCam application adds enhanced features and functionality to the DCS-5010L, and allows you to create a full surveillance system for up
to 32 cameras. With D-ViewCam, you can view multiple cameras at the same time, record video, and set up scheduled and triggered recordings.
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Section 1 - Product Overview
Hardware Overview
Front View
Light Sensor
Camera Lens
IR LEDs*
Manual Focus Bezel
Microphone
WPS LED
Power and Link LED
*Note: If you see a white haze when viewing in night vision mode, the IR lights on the camera may be reflecting off a
nearby surface. Try repositioning the camera in order to avoid glare from the IR LEDs.
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Section 1 - Product Overview
Rear View
Power Connector
Ethernet Port
WPS Button
Reset Button
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Section 2 - Installation
Wireless Installation Considerations
Your D-Link Wireless Network Camera lets you access your network using a wireless connection from anywhere within the
operating range of your wireless network. However, the number, thickness and location of walls, ceilings, or other objects
that the wireless signals must pass through, may limit the range. Typical ranges vary depending on the types of materials and
background RF (radio frequency) noise in your home or business. The key to maximizing wireless range is to follow these basic
guidelines:
1. Minimize the number of walls and ceilings between your adapter and other network devices (such as your
network camera) - each wall or ceiling can reduce your adapter’s range by 3-98 feet (1-30 meters).
2. Be aware of the direct line between network devices. A wall that is 1.5 feet thick (half a meter), at a 45-degree
angle appears to be almost 3 feet thick (1 meter). At a 2-degree angle, it looks over 46 feet thick (about 14 meters).
Position your devices so that the signal will travel straight through a wall or ceiling (instead of at an angle) for
better reception.
3. Building materials make a difference. A solid metal door or aluminum studs may weaken the wireless signal. Try
to position your access points, wireless routers, and other networking devices where the signal passes through
drywall or open doorways. Materials and objects such as glass, steel, metal, walls with insulation, water (fish
tanks), mirrors, file cabinets, brick, and concrete will degrade your wireless signal.
4. Keep your camera at least 3-6 feet (1-2 meters) away from electrical devices or appliances that generate RF noise.
5. If you are using 2.4 GHz cordless phones or other radio frequency sources (such as microwave ovens), your
wireless connection may degrade dramatically or drop completely. Make sure your 2.4 GHz phone base is as
far away from your wireless devices as possible. The base transmits a signal even if the phone is not in use.
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Section 2 - Installation
Installation
There are three ways to set up your camera:
Zero Configuration Setup: If you have a mydlink-enabled router (D-Link cloud router), this is the easiest way to set up
your camera. Refer to “Zero Configuration Setup”on page 15.
Camera SetupWizard: If you do not have a mydlink-enabled router, use the Camera SetupWizard to guide you through
setup and initial configuration of your camera. Refer to “Camera Setup Wizard”on page 19.
Manual Hardware Installation: This section shows you how to manually set up your camera. However, in order to use
the mydlink features of your camera, you will still need to run the Camera Setup Wizard. Refer to “Manual Hardware
Installation”on page 20.
Note: If you experience issues registering this device with your mydlink account, or If you purchased an open box or resold unit,
perform a hard reset by pressing and holding the reset button on the device for 10 seconds while the device is powered on. If
you are returning the device to the place of purchase, please perform the hard reset procedure to clear the device of
any personal data.
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Section 2 - Installation
Zero Configuration Setup
The Zero Configuration Setup will only work with a registered Cloud Router and an active mydlink account. Your Cloud Router
will automatically assign your network settings (both wired and wireless) to your camera, and add the camera to your mydlink
account. If you do not have a D-Link Cloud Router, you can use the Setup Wizard. Refer to“Camera Setup Wizard”on page 19.
Connect the Power Cable and Ethernet Cable
Step 1
Attach the power supply to the power receptor located on the back of the DCS-5010L
and connect it to a wall outlet or surge protector. Power is confirmed when the Power
LED is lit.
Step 2
Connect the included Ethernet cable to the Ethernet port located on the back of the
DCS-5010L. Plug the other end into an available (LAN) port on your D-Link Cloud
Router.
Note: If you later decide to use your camera wirelessly, you will be able to remove the
cable after the Zero Configuration Setup is complete and place the camera within your
wireless network.
If you prefer to initiate a wireless connection with your router, you can useWPS (Wi-Fi
Protected Setup). Refer to ”WPS - Push Button Setup”on page 18.
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Section 2 - Installation
Add Your Camera to Your mydlink Account
Step 3
From a computer connected to the Internet, open aWeb browser (e.g., Internet
Explorer, Chrome, Firefox, or Safari) and log in to your mydlink account.
Step 4
The mydlink page will automatically check for new devices. Once mydlink
detects your camera, a notice will appear that says, Zero Configuration (at
the bottom of the screen). Click the notification to continue.
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Section 2 - Installation
Step 5
A confirmation request will appear with a summary of the configuration
details. Make a note of the details and click Yes to add the camera to your
account. Your setup is complete!
Note: If you experience issues registering this device with your mydlink account,
perform a hard reset by pressing and holding the reset button on the device for
10 seconds while the device is powered on.
Next you will see the mydlink Live View* for your camera. The screen will look
similar to the screenshot on the right.
Note: If you used an Ethernet connection and now want to connect your camera
to your router wirelessly, you can simply disconnect the Ethernet cable and
move the camera to the preferred location. Your router's wireless settings were
automatically transferred to the camera during Zero Configuration Setup, so no
further configuration is required.
If you are interested in learning about advanced configuration of your camera,
skip to“Configuration”on page 25.
*Note: If the live image is blurry or out of focus, you can manually adjust the focus
by rotating the manual focus bezel that surrounds the camera lens. If you notice
a white haze when viewing in night vision mode, the night vision light on the
camera may be reflecting off a nearby surface. Try repositioning the camera.
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Section 2 - Installation
WPS - Push Button Setup
If you have a D-Link Cloud Router and an active mydlink account, the easiest way to create a secure wireless connection is
by using the WPS button on the back of the DCS-5010L. After you complete Step 3 below, you can register your camera with
mydlink. Refer to “Add Your Camera to Your mydlink Account”on page 16.
If you do not have a D-Link Cloud Router, use an Ethernet connect as shown under “Manual Hardware Installation” on page
20. WPS setup only establishes a wireless connection, so in order to use the mydlink features of your camera, you will still
need to run the Camera Setup Wizard (proceed to the next page).
To create a WPS connection:
Step 1
Make sure the camera is plugged in, then press and hold theWPS button on the
back of the camera for ten seconds. The blueWPS status LED will start blinking.
Step 2
Press the WPS button on your router within 60 seconds. The WPS button is
usually on the front or side of your router. If you are not sure where the WPS
button is on your router, please refer to your router’s User Manual. On some
routers, you may need to log in to the Web interface and click on an on-screen
button to activate the WPS feature.
Step 3
Allow up top one minute to configure.The DCS-5010L will automatically create
a secure wireless connection to your router. While connecting, the blue LED
WPS Button
will flash and your camera will reboot.
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Section 2 - Installation
Camera Setup Wizard
If you do not have a mydlink-enabled Cloud Router, you can use either a Windows or Mac computer to go through the
Camera Setup Wizard, which will guide you through the installation process. First you must download the Setup Wizard from
Windows Users - Extract (“unzip”) the Windows SetupWizard files to a folder on
your computer and then double-click the autorun.exe file.
Mac Users - Download the Mac OS Setup Wizard. Open the Setup Wizard file
and launch the application.
Within 20-30 seconds, the Setup Wizard will open, which will guide you step-
by-step through the installation process from connecting your hardware to
configuring your camera and registering it with your mydlink account.
Click Start to begin.
Note: If you experience issues registering this device with your mydlink account,
perform a hard reset by pressing and holding the reset button on the device for
10 seconds while the device is powered on.
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Section 2 - Installation
Manual Hardware Installation
If you prefer to set up your camera without using the Camera Setup Wizard, follow these steps.
Note: In order to use the mydlink features of this product, you should use either the Camera Setup Wizard or Zero Configuration
Setup. To learn more about mydlink refer to ”What is mydlink?” on page 22.
Connect the Power Cable and Ethernet Cable
Step 1
Attach the power supply to the power receptor located on the back of the DCS-5010L
and connect it to a wall outlet or surge protector. Power is confirmed when the Power
LED is lit.
Step 2
Connect the included Ethernet cable to the Ethernet port located on the back of the
DCS-5010L. Plug the other end into an available (LAN) port on your router.
Optional: WPS (Wi-Fi Protected Setup)
If your router supportsWi-Fi Protected Setup, you can useWPS to connect your camera
to your network wirelessly. For more information, refer to “WPS - Push Button Setup”
on page 18. If your router does not support WPS, you will still be able to set up your
camera’s wireless settings using the camera’s Web interface. Refer to “Wireless Setup”
on page 32.
Configure Your Camera
Refer to“Configuration”on page 25 for information on how to configure your camera.
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Section 2 - Installation
Mounting Instructions
To mount your camera on a wall or ceiling, please follow the steps below.
We suggest that you configure the camera before mounting.
Fasten the mounting bracket to the wall
using the screws provided.
Place the mounting bracket where you want
to position the camera and use a pencil to
mark the points where you will drill the holes.
1
4
5
6
Do not overtighten the screws as this may crack the
mounting bracket.
Depending on the material of the wall or
ceiling, use a 6mm drill bit to drill two holes
where you marked. If the wall is made of
concrete, after drilling the holes, insert the
plastic anchors and then insert the screws.
Usingthesuppliedthumbscrew,fastenthe
camera to the mounting bracket. Connect
the power and Ethernet cables to the
camera.
2
The power and Ethernet cables can be
concealed behind the mounting bracket.
Run the cables through the back of the
mounting bracket, securing them with the
built-in guides. Be sure to leave enough
cable length protruding from the top to
connect the cables to the camera.
Adjust the angle of the arm on the
mounting bracket as required. Tighten the
thumbscrew to lock the arm in place.
3
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Section 3 - mydlink Portal
What is mydlink?
Cloud Camera
mydlink app
Smartphone
iPod
Cloud Router
1
Laptop
Tablet
mydlink cloud
services
Modem
Laptop
Desktop
mydlink provides users with a quick and easy way to view and to manage multiple cameras over the Internet. With a DCS-5010L mydlink-enabled camera, you
can stay connected to everything you love from anywhere, anytime.
You can add the DCS-5010L to your mydlink account during the Setup Wizard. After downloading one of the mydlink apps (see below), you will be able access
the camera with your smartphone or tablet.
mydlink Apps
mydlink Lite App (Free)
Search for “mydlink lite” to download and install the app on your
smartphone or tablet when connected to the Internet. You can also find
the app by scanning the QR code to the right with a QR code scan app.
mydlink+ App (Paid - Tablet Only)
Search for the word “mydlink+” to download and install the app on your
tablet when connected to the Internet. You can also find the app by
scanning the QR code to the right with a QR code scan app.
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Section 3 - mydlink Portal
Live Video
The DCS-5010L is a mydlink-enabled camera, which means you can register your camera with a mydlink account. This will allow
you to use the mydlink Cloud Services, which include free access to the mydlink portal website.
After you register your DCS-5010L, you will be able to remotely access your camera from the www.mydlink.com website.
When you log in to your mydlink account and select your camera from the device list, you will see a Live Video screen similar
to the one shown below:
• In Mac OS X 10.7.x, Java applets are disabled by default. Click the Finder > Applications > Utilities > Java
Preferences and check the Enable applet plug-in and Web Start applications option.
• The ActiveX® controls in IE will install automatically if needed. We suggest that you make sure that you
have enabled the related options in Tools > Internet Options > Security > Custom Level.
Note: If the live image is blurry or out of focus, you can manually adjust the focus by rotating the manual focus bezel that surrounds the camera lens.
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Section 3 - mydlink Portal
Camera Status
The online status of each camera will be displayed. Your camera’s online status may be one of the following:
A green check mark indicates that your camera is online and ready to use.
A yellow exclamation point indicates that your camera is online, but the camera password
has changed.You will need to enter your new camera password to access your camera again.
A red x indicates that your camera is currently offline and cannot be accessed remotely.
If your camera is offline, try the following:
LEDs
Color
Status
Description
• Check to make sure that the power LED on your camera
is lit (either solid red or solid green).
None
Off
Power OFF
• If it is solid green, check to make sure that the Internet
connection to your camera is working properly.
Power ON/with no
Red
On
On
network connection
Power
• If it is solid red, reconnect your camera to your router. Refer
to “Zero Configuration Setup” on page 15 or “Manual
Hardware Installation”on page 20.
Connected to
the network
Green
Blinking Network traffic
• For a wired connection, make sure the Ethernet connection
between your camera and router is secure.
Off
WPS not in use
• If the Power LED is off, check the power source.
WPS
On
Successfully connected
Blue
Blinking Trying to connect
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Section 4 - Configuration
Configuration
Using the Web Configuration Utility
After completing the Camera Setup Wizard, you are ready to use your camera. The camera’s built-in Web configuration utility
is designed to allow you to easily access and configure your DCS-5010L. There are two ways in which you can access your
camera’s Web configuration interface:
• Log in to your mydlink account, click on the Settings tab, and click on Advanced Settings to access your camera’s Web
configuration utility.
• You can also access the interface locally by entering the IP address of your camera into a Web browser, such as Internet
Explorer. To log in, use the User name admin and the Password you created in the Setup Wizard. (If you did not create a
password, leave the password field blank.) After entering your password, click OK.
Note: If you are directly connecting your camera to your PC, or if you are using the camera on a closed network, the default IP address
is 192.168.0.20. If the camera is connected to a router or network, a different IP address may have been assigned.
DCS-5010L
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Section 4 - Configuration
Live Video
The Live Video screen displays the live video feed from your camera. For information on how to configure your Live Video streams, refer to“Video”
on page 35.
Click the H.264 or MJPEG radio button to choose which compression
format to view.
Video
Compression
Format:
Click on the directional arrows on the pan/tilt wheel to manually
control the pan and tilt functions of the camera. At any time, you can
click the Home button in the center of the wheel to return the camera
to its home position.
Pan/Tilt Wheel:
Select one of the preset locations from the drop-down menu to move
the camera to that position. Preset positions can be set by going to
the Camera Control section of the Setup menu.
Go To:
Pan Step:
Tilt Step:
Select a number that controls how much the camera should move
up or down each time the user presses the up/down (pan) arrow on
the pan/tilt wheel.
Select a number that controls how much the camera should move
left or right each time the user presses the left/right (tilt) arrow on
the pan/tilt wheel.
You can select the desired language for the Web interface from this
Language:
Zoom:
drop-down menu.
Click on these buttons to adjust the level of digital zoom applied to
the image.
Click on these buttons to turn audio playback on and off.
Audio:
If you set the night mode to manual, the night mode feature can be
toggled using these buttons.
Night Mode:
Note: If the live image is blurry or out of focus, you can manually adjust
the focus by rotating the manual focus bezel surrounding the camera lens.
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Section 4 - Configuration
Setup
Wizard
You can configure your DCS-5010L and connect it to the Internet using the Internet
Connection Setup Wizard, which includes step-by-step instructions. If you prefer to
manually configure your camera, select Manual Internet Connection Setup and skip
to ”Network Setup”on page 30.
Note: To register your camera with mydlink and enable its mydlink-related features, you
should use the Camera Setup Wizard for installation. Please refer to “Camera Setup Wizard”
on page 19 .
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Section 4 - Configuration
Internet Connection Setup Wizard
The Internet Connection Setup Wizard will guide you through a step-by-step process to
configure your new D-Link Camera and connect the camera to the Internet.
Click Next to continue.
Select what kind of Internet connection your camera should use:
DHCP Connection (Default): Leave this option selected if you have a DHCP server
running on your network and would like a dynamic IP address to be assigned to
your camera automatically.
Static IP Address: This will allow you to manually enter your network settings for
the camera. Select this option if your Internet Service Provider (ISP) or network
administrator has provided you with a set of predefined IP addresses. If you are
not sure what settings to enter, check with your ISP or network administrator.
PPPoE Connection: If your camera is directly connected to the Internet through
a DSL modem, you may select this option. Enter the User Name and Password
provided to you by your ISP.
Click Next to continue.
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Section 4 - Configuration
If you have a Dynamic DNS account and would like the camera to update your IP address
automatically, select Enable and enter your host information. Otherwise, simply select
Disable.
Click Next to continue.
Enter a name for your camera. Click Next to continue.
Select the time zone that corresponds to your camera’s location to ensure that all events
are triggered, captured, and scheduled at the right time. Click Next to continue.
This page displays a summary of your settings. Click Apply to save and activate your
changes. (Click Back to change your settings.)
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Section 4 - Configuration
Network Setup
This section allows you to configure your network settings.
DHCP: Select DHCP if you have a DHCP server running on your network
and would like a dynamic IP address to be assigned to your camera
automatically.
Static IP Select this connection type if your Internet Service Provider (ISP)
Address: or network administrator has provided you with a static or fixed IP
address and other network information for your camera.
IP Address: Enter the fixed IP Address for your camera.
Subnet Mask: Enter the Subnet Mask for your network. This value
is used to determine if the destination is the same subnet as host
devices. (The default value is 255.255.255.0.)
Default Gateway: Enter the address for the gateway used to forward
data to destinations in a different subnet. Invalid gateway settings
may cause the failure of transmissions.
Primary DNS: Enter the IP address for the primary domain name server
that translates names to IP addresses.
Secondary DNS: Enter the IP address for the secondary domain name
server to backup the Primary DNS.
PPPoE If your camera is directly connected to the Internet through a DSL
modem, you may connect to the Internet using PPPoE. Click PPPoE
and enter the User ID and Password provided to you by your ISP or
network administrator.
Port Settings: You may configure a second HTTP port that will allow you to connect
to the camera using a standard Web browser. The port can be set to a
number other than the default TCP port of 80. A corresponding port
must be opened on the router. For example, if the port is changed
UPnP Settings: Enable this setting to configure your camera as a UPnP (Universal Plug
and Play) device in the network.
UPnP Port If you enable UPnP port forwarding, it will allow the camera to
Forwarding: communicate with a UPnP compatible network router for simplified
local network access and remote access using the Internet.
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Section 4 - Configuration
Bonjour:
Click to enable this service. Bonjour is a software that enables
automatic discovery of devices on a LAN (local area network).
Note: This software comes built-in with Apple’s OS X and iOS. It can be
installed on computers running Microsoft Windows.
Bonjour Name:
Enter a name to identify this camera on Bonjour.
Click Save Settings.
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Section 4 - Configuration
Wireless Setup
This section allows you to set up and configure the wireless settings on your camera.
Enable Check this box to allow your camera to connect to your network
Wireless: wirelessly.
SSID: Enter the network name (SSID) of the wireless network you want to
connect to.You can also click the Site Survey button below to choose
an available network and fill in settings automatically.
Channel: If you are using Ad-Hoc as your connection mode, select the same
channel that is being used by your wireless network.
Connection Select the connection mode used by your wireless network. In most
Mode: cases, you should select Infrastructure. Ad-Hoc is only used if your
camera is directly connecting to another PC or device without the use
of a router or access point.
Site Survey: Clicking this button will allow you to select an available wireless
network to connect to, and will fill in the necessary settings for you.
Wireless Select the wireless security mode used by your wireless network. If
Security Mode: you select WPA-PSK/WPA2-PSK, enter the password for your wireless
network in the text box that appears.
Click Save Settings.
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Section 4 - Configuration
Dynamic DNS (DDNS)
This section allows you to configure the DDNS (Dynamic Domain Name System) settings for your camera. DDNS will allow users to access your
camera using a domain name instead of an IP address.
Enable:
Server Address:
Host Name:
User Name:
Password:
Click to enable the DDNS function.
Select your Dynamic DNS Server from the drop-down menu.
Enter the Host Name of the DDNS server.
Enter your User Name or e-mail used to connect to the DDNS server.
Enter your Password used to connect to the DDNS server.
Timeout:
This allows you to specify the periodic update time for the DDNS
address.
Click Save Settings.
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Section 4 - Configuration
Image Setup
This section allows you to configure the image settings for your camera.
Enable Anti If you notice flickering when you view the video from your camera,
Flicker: check the box to enable anti flicker. Otherwise, you can leave this
feature disabled.
Flip Image: Check the box to flip the image vertically.
Mirror: Check the box to flip the image horizontally.
Note: If the camera is installed upside down, Flip Image and Mirror should
both be checked.
Brightness Allows you to adjust the brightness level. Select a setting between -5
Control: and +5 from the drop-down menu.
Contrast Allows you to adjust the contrast level. Select a setting between -5
Control: and +5 from the drop-down menu.
Saturation Allows you to adjust the color saturation level. Select a setting between
Control: -5 and +5 from the drop-down menu.
Click Save Settings.
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Section 4 - Configuration
Video
This section allows you to configure the video settings for your camera.
Video Profile: This section allows you to change the Resolution, Bit Rate (for H.264),
Jpeg Quality (for MJPEG), and Frame Rate (frames per second).
Encode Type: Displays the video compression format, either H.264 or MJPEG video.
Resolution: Select the desired video resolution from three sizes: 640x480,
320x240, or 160x112. Higher settings offer better quality, but will
require more bandwidth to stream.
Bit Rate Select the desired Bit Rate for the video with H.264 compression.
A higher bit rate will increase image quality, but will require more
bandwidth to stream.
Frame Rate: Select the Frame Rate (FPS) to use for the video stream. Higher settings
offer better quality, but will require more bandwidth to stream.
JPEG Quality: Select one of five levels of image quality for MJPEG video: Highest,
High, Medium, Low, and Lowest.
Default View Select the default compression format to use when viewing your video
Mode: on the Live Video page.
Light Auto is selected by default. You can select a frequency to be used,
Frequency: based on the frequency of the electrical supply in your area, to help
reduce image flicker.
Click Save Settings.
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Section 4 - Configuration
Audio
This section allows you to adjust the audio settings for your camera.
Note: Please wait a few seconds for the camera to adjust the audio after making changes.
Audio Settings: You can click Enable in order to hear the audio from your camera’s
microphone.
Volume Select a number from the drop-down menu to adjust the volume level
Settings: of the camera’s microphone.
Click Save Settings.
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Section 4 - Configuration
Motion Detection
Motion detection allows you to define specific areas that will be monitored for motion by your camera. These settings will be used to trigger
snapshots or recordings. Refer to “Mail”on page 38 and “FTP”on page 40 for more details.
Motion Click to enable the motion detection feature of your camera.
Detection:
Time: Select Always if you want to have motion detection always enabled,
or click Schedule to select day(s) and enter a time period.
Sensitivity: Select a number representing the measurable difference between
sequential images required to determine whether there is motion. (A
higher number makes it easier for motion to be detected.)
Detection Use your mouse to click on the blocks representing the areas that you
Areas: would like to monitor for motion.
Click Save Settings.
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Section 4 - Configuration
Mail
This section allows you to configure your camera to send snapshots and video clips to an e-mail address. If you are not sure what settings to use,
check with your e-mail provider (e.g., Gmail, Yahoo Mail, etc.)
SMTP Server Enter the domain name or IP address of your external e-mail server.
Address:
SMTP Server Enter the port number for the SMTP Server. The default value is 25,
Port: and should only be changed if suggested by your e-mail provider.
Sender E-mail Enter the e-mail address to be listed as the sender for your notification
Address: e-mails.
Receiver E-mail Enter the e-mail address that your notification e-mails will be sent to.
Address:
User Name: If the SMTP server uses authentication, enter your User Name.
Password: If the SMTP server uses authentication, enter your Password.
Use SSL-TLS/
Select a protocol for security. For example, if you want to use Gmail
STARTTLS:
with SSL-TLS for e-mail notifications, you can follow the steps below:
Step 1 - Enter smtp.gmail.com in the SMTP Server Address field.
Step 2 - Change the SMTP Server Port number from 25 to 465.
Step 3 - Enter your Gmail e-mail address in Sender E-mail Address.
Step 4 - Enter the destination e-mail address in Receiver E-mail Address.
Step 5 - Enter the User Name required to access the SMTP server.
Step 6 - Enter the Password required to access the SMTP server.
Step 7 - Select SSL-TLS and then click Save Settings.
Step 8 - Click the Test button to send a test e-mail to the account
listed above.
Note:
•
•
You can also use STARTTLS, which will use SMTP server port number 587.
If you want to use a Yahoo SMTP server, the SMTP server address will
be different between each registered region, and only SMTP port 465 is
supported for SSL-TLS.
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Section 4 - Configuration
Enable the Check the box to enable the e-mailing of snapshots. The camera will
emailing of send images to your e-mail account as specified below:
images to an
email account:
• Click Always to have snapshots e-mailed continuously based on
the specified E-mail Interval.
• Click Schedule to set a schedule for starting and stopping the
e-mailing of snapshots.
• Select Motion Detection if you would like to receive e-mail with
images only when motion is detected.You can choose whether to
e-mail a snapshot immediately, or e-mail six snapshots together,
with three frames before and after motion was detected.You can
also set the Frame interval time to specify how far apart the
snapshots should be (in seconds).
E-mail Interval: This number determines how frequently e-mail notifications will be
sent. Specify a number, in seconds, representing the period of time
between snapshot e-mails. This value can be set from 1 to 65535
seconds.
Enable the Check the box to enable the e-mailing of video clips. This is similar
emailing of to e-mailing images, as specified above. The camera will send video
video clips clips within the Video Limit settings that you specify. Select a Size in
to an email KBytes and a Time in seconds.
account:
Test E-mail Click Test to send a test e-mail according to the e-mail settings you
Account: specified above.
Click Save Settings.
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Section 4 - Configuration
FTP
This section allows you to configure your camera to send snapshots and video clips to an FTP server.
Host Name: Enter the IP address of the FTP server that you will be connecting to.
Port: Enter the port number of the FTP server that you will be connecting to.
User Name: Enter the User Name for your FTP server account.
Password: Enter the Password for your FTP server account.
Path: Enter the destination path/folder to save files to on the FTP server.
Passive Mode: Click Yes to enable passive mode if your camera is behind a router
protected by a firewall.
Enable Check the box to enable uploading of snapshots to an FTP server.
uploading of Images will be uploaded as specified below:
images to an
FTP server:
• Click Always to upload snapshots continuously based on the
Image Frequency specified.
• Click Schedule to set a schedule for starting and stopping the
uploading of snapshots.
• Select Motion Detection if you would like the camera to upload
images only when motion is detected.
Image Set how frequently you want images to be taken and uploaded. You
Frequency: can specify a number of frames per second, and a number of seconds
per frame.
Base File Name: Enter the desired base file name for your snapshots. Keep in mind
that the base file name will also include the time stamp information.
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Section 4 - Configuration
File: Select how you want uploading of snapshots to be handled:
• Overwrite will replace the old snapshot with the new one. This
means you will only have the most recent one, which is updated
every time a new one is taken.
• Date/Time Suffix will add the date and time to the end of the
snapshot file name. You can also create subfolders based on a
period of time you specify to help you organize your snapshots.
• Sequence Number Suffix Up to will add a number to the end of
the snapshot file name up to the number you specify, after which
the oldest files will be overwritten.
Enable Check the box to enable uploading of video clips to an FTP server.
uploading of Video clips will be uploaded as specified below:
video clip to an
FTP server:
• Click Always to upload video continuously, based on the Video
Limit specified below.
• Click Schedule to set a schedule for starting and stopping the
uploading of video clips.
• Click Motion Detection if you would like the camera to upload
video clips only when motion is detected.
File Name Enter the prefix of the base file name for your video clips. Keep in mind
Prefix: that the base file name will also include the time stamp information.
Video Limit: Specify the maximum file size (in KBytes) and duration (in seconds)
of the video clips to be uploaded.
Test FTP Server: Click Test to send a test files to the FTP server specified above to make
sure that your settings are correct.
Click Save Settings.
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Section 4 - Configuration
Time and Date
This section allows you to configure the settings of the internal system clocks for your camera.
Current Time: Displays the current date and time.
Time Zone: Select the Time Zone for your region from the drop-down menu.
Synchronize Enabling this option will allow the camera to update its system clock
NTP Server: automatically from an NTP server.
NTP Server When Synchronize NTP Server is enabled, you can select the NTP Server
Used: closest to you from the drop-down menu.
Daylight Click to enable Daylight Saving Time (DST). If DST is enabled, you can
Daving: select an Offset using the drop-down menu, or enter a Start and End
date with the Month, Week, Day of Week, and Time.
Set the Date When Synchronize NTP Server is disabled, you can set the date and
and Time time of the internal system clock manually. Or you can click Copy
Manually: Your Computer’s Time Settings to automatically set the date and
time based on your computer’s settings.
Click Save Settings.
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Section 4 - Configuration
Day/Night Mode
This section allows you to configure when Day and Night modes are used. Day mode uses the infrared cut filter to provide a corrected color image
for times when there is available lighting. Night mode moves the filter out of the way to use all available light, and turns on the IR LED illuminators
to allow clear black and white video to be recorded in dark areas receiving little or no light.
Auto: Click Auto to allow the camera to automatically switch between Day
and Night mode based on the amount of available lighting.
Manual: Click Manual to allow the user to manually switch between modes
through the Live Video page.
Always Day Click Always Day Mode to allow the camera to always use Day mode.
Mode:
Always Night Click Always Night Mode to allow the camera to always use Night
Mode: mode.
Day Mode Click Day Mode Schedule to set a schedule. This allows the camera
Schedule: to use Day mode during the days and times you specify, and switch
to Night mode outside the times you specify.
Click Save Settings.
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Section 4 - Configuration
Camera Control
This section allows you to configure the pan and tilt operations of your camera. You can specify the lens location for the Home button, and specify
up to 24 preset lens locations, allowing you to quickly view these predetermined areas of the camera’s range from the Live Video screen.
Pan/Tilt Wheel: Use the directional arrows on the wheel to move the camera lens
through its pan and tilt ranges.
Set as Home: Click Set as Home to set the current lens location as the Home location.
Once set, the camera will return to this location whenever you click
the Home button in the center of the pan/tilt wheel.
Default Home: Click Default Home to return the Home location to the factory default
setting.
Pan Step: Select a number that controls how much the camera should move
up or down each time the user presses the up/down (pan) arrow on
the pan/tilt wheel.
Tilt Step: Select a number that controls how much the camera should move
left or right each time the user presses the left/right (tilt) arrow on
the pan/tilt wheel.
Preset Position: The camera allows you to specify up to 24 predetermined lens
positions, which can be used to quickly move the camera’s view to
areas of interest.
• Select a number for the Preset Position that you would like to define.
• Use the pan/tilt wheel to move the camera’s lens to the desired
preset position.
• Enter a Preset Name to help you easily identify the preset.
• Click on the Set button to save the preset.
• Preset positions can be cleared by selecting the desired preset name
and clicking on the Clear button.
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Section 4 - Configuration
Maintenance
Admin
This section allows you to change the administrator’s password and configure the settings for your camera. The administrator can also create user
account(s) for individuals allowed to access your camera. These users will only be able to access the Live Video page, and will not be able to change
camera settings.
Admin To change the admin password used to log into the Web interface,
Password: enter the Old Password, then enter the New Password and retype it
in the next text box to verify. Then click Apply.
Camera Name: Enter a name for your camera.
LED Control: Click Normal to enable the LEDs on the front of the device, or select
Off to disable the LEDs. Disabling the LED function may be useful if
you want to make the camera less obvious.
User Access Click Enable to enable user access control or Disable to allow only
Control: the administrator account to access the camera.
Snapshot URL Click Enable to allow access to the current camera snapshot using
Authentication: the Web address displayed.
OSD Time: Click Enable to allow on-screen display of the current time to be
added to the video.
Color: If OSD is enabled, you can select a color from the drop-down menu
to use for the text.
Add User You can create user accounts for individuals with viewing access to
Account: your camera. Users will be limited to access to the Live Video page
of the Web configuration interface. They will not have access to any
other screens, or be allowed to change any settings.
To create a new user, enter a User Name, Password, and retype the
Password to verify.Then click Add. A maximum of eight user accounts
can be created.
User List: Displays an account Name for each authorized user.The administrator
can modify or delete an account by clicking on its edit or trash icon.
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Section 4 - Configuration
System
This section allows you to save and restore your configuration, restore the factory settings, and/or restart the camera.
Save To Local Click Save Configuration to save the current camera configuration
Hard Drive: to your local PC.
Load From To load a previously saved configuration, click Browse... and select
Local Hard your saved configuration file.Then click Restore Configuration From
Drive: File to load the file from the local hard drive.
Restore Click Restore Factory Defaults to reset all settings back to the factory
To Factory defaults. Please note that this will erase any changes you have made
Default: to the settings of the camera.
Reboot The Click Reboot the Device to reboot the camera.
Device:
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Section 4 - Configuration
Firmware Upgrade
Your current firmware version and date will be displayed on your screen. You can click on the link to go to the D-Link Support Page and check for
the latest firmware versions available.
To upgrade the firmware on your DCS-5010L, download the latest firmware from the
D-Link Support Page to your local hard drive. Click Browse... and select the firmware
file, then click the Upload button to start the firmware upgrade.
Warning: The firmware upgrade process must not be interrupted or the camera may be
damaged. When upgrading firmware, do not unplug the camera or your PC, or close your
Web browser until the process is complete. It is also highly recommended that you use a
wired connection for your camera and PC when upgrading firmware.
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Section 4 - Configuration
Status
Device Info
This section displays all the detailed information about your device and network settings.
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Section 4 - Configuration
Active User
This page lists all the active users’information including the User Name, IP address, and the Time that camera access began.
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Section 5 - Troubleshooting
Troubleshooting
1. What is Remote Access? How do I enable it?
Remote Access allows you to access your camera from the www.mydlink.com website. You can view live video from your camera and manage your
camera’s settings when you’re away from home. Simply use the Camera Setup Wizard to register your camera with your mydlink account. (Refer to
“Camera Setup Wizard”on page 19.)
After running the Camera Setup Wizard, you should see Remote Status: Enabled on the summary page.
If you see Remote Status: Disabled, make sure that:
•
•
•
•
•
•
•
the front LED on your camera is lit solid green
your Internet connection is working
your router’s LAN & WAN connections are working properly
your router has UPnP enabled (for more information, refer to your router’s user manual)
your router can get a public IP address
your router’s firmware has been upgraded to the latest version
you have tried rebooting your router by unplugging it, then plugging it back in
After checking the above items, you can click Retry to refresh the summary screen to see if Remote Access has been enabled.
2. What can I do if I forget the password for my camera’s Web configuration interface?
If you forget your password, you will need to perform a factory reset of your camera. Unfortunately, this
process will change all your settings back to the factory default settings.
To reset your camera, use an unfolded paper clip to press and hold the RESET button on the back of your
camera for at least 10 seconds while your camera is plugged in.
Reset Button
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Section 5 - Troubleshooting
3. The image on the Live View is blurry or out of focus, what can I do?
You can manually adjust the focus of the lens by rotating the bezel on the front of the camera (surrounding the lens). While watching the Live View,
rotate the bezel until the desired level of focus is achieved.
4. Why don’t the LEDs light up?
The power supply might be faulty. Confirm that you are using the provided DC 12V power supply for this camera. Verify that the power supply is
correctly connected. The WPS LED will only turn on if there is a WPS connection present, the camera may still be functioning correctly even if this
LED is not lit. If the camera is functioning normally, the LEDs may have been disabled. See “Admin” on page 45 for information about how to
enable the LEDs.
5. Why is the camera’s network connection unreliable?
If you are using a wired connection to connect the camera, there might be a problem with the network cable. To confirm that the cables are
working, PING the address of a known device on the network. If the cabling is OK and your network is reachable, you should receive a reply similar
to the following (…bytes = 32 time = 2 ms).
Another possibility may be that the network device such as a hub or switch utilized by the network camera is not functioning properly. Please
confirm the power for the devices are well connected and functioning properly.
If you are using a wireless connection to connect the camera, be aware of the range limitations of the wireless N standard. Most wireless N devices
have a maximum indoor range of around 230 feet (70 metres). Also be aware that obstacles such as walls, floors, doors and other solid objects can
have an adverse effect on signal range.
6. Why does a series of broad vertical white lines appear throughout the image?
It could be that the image sensor has become overloaded when it has been exposed to bright light such as direct exposure to sunlight or halogen
lights. Move the camera into a more shaded area immediately, as prolonged exposure to bright lights will damage the sensor.
7. The camera is producing noisy images. How can I solve the problem?
The video images might be noisy if the camera is used in a very low-light environment.Try switching to night mode if you are consistently monitoring
a low-light area.
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Section 5 - Troubleshooting
8. The images are poor quality. How can I improve the image quality?
Make sure that your computer’s display properties are set to at least 16-bit color. Using 16 or 256 colors on your computer will produce dithering
artifacts in the image, making the image look as if it is of poor quality.
You may also need to check your image settings to make sure the brightness, contrast, and other settings are set properly. For more information,
refer to ”Image Setup”on page 34.
9. Why are no images available through the Web browser?
ActiveX might be disabled. If you are viewing the images from Internet Explorer make sure ActiveX has been enabled in the Internet Options menu.
You may also need to change the security settings on your browser to allow the ActiveX plug-in to be installed. Also, check that you have the latest
If you are using Internet Explorer with a version number 6 or lower, then you will need to upgrade your Web browser software in order to view the
streaming video transmitted by the DCS-5010L.
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Appendix A - Technical Specifications
Technical Specifications
SYSTEM REQUIREMENTS
WIRELESS TRANSMIT OUTPUT POWER (TYPICAL)
• 11g/11n - 14 dBm
• Windows® 8, 7, Vista®, or Mac with OS® X (10.6 or higher)
• PC with 1.3 GHz processor or above and at least 128 MB RAM
SDRAM
• Internet Explorer® 7 or higher, Firefox®, Chrome™, Safari® 4 or higher,
• 64 MB
with the latest version of Java installed and enabled
FLASH MEMORY
NETWORKING PROTOCOL
• IPV4, ARP, TCP, UDP, ICMP
• DHCP Client
• 8 MB
VIDEO CODECS
• H.264
• NTP Client (D-Link)
• DNS Client
• MJPEG
• DDNS Client (Dyndns and D-Link)
• SMTP Client
• JPEG for Still Images
VIDEO FEATURES
• FTP Client
• Adjustable Image Size and Quality
• Time Stamp and Text Overlay
• Flip and Mirror
• HTTP Server
• PPPoE
• UPnP Port Forwarding
• LLTD
RESOLUTION
• 640 x 480 at up to 30 fps
• 320 x 240 at up to 30 fps
• 160 x 112 at up to 30 fps
BUILT-IN PROTOCOL
• 10/100 BASE-TX Fast Ethernet
• 802.11g/n WLAN
LENS
WIRELESS CONNECTIVITY
• 802.11g/n Wireless with WEP/WPA/WPA2 Security
• WPS
• Focal Length: 2.2 mm
• Aperture: F2.0
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Appendix A - Technical Specifications
SENSOR
DIMENSIONS (W X D X H)
• VGA 1/5”CMOS Sensor
• Camera Only: 4.03 x 3.99 x 5.26 in (102.35 x 101.27 x 133.6 mm)
• Camera Including the Mounting Bracket: 4.03 x 3.99 x 9.06 in
(102.35 x 101.27 x 230.0 mm)
IR LED
• 26 ft (8 m) Illumination Distance with 10 LEDs
WEIGHT
MINIMUM ILLUMINATION
• Color: 1 lux @ F2.0 (Day)
• Device: 0.64 lbs (292.4 grams)
• Mounting Bracket: 0.13 lbs (60.8 grams)
• B/W: 0 lux @ F2.0 (Night)
VIEWING ANGLE
• Horizontal: 66.22°
• Vertical: 49.08°
• Diagonal: 77.04°
MAX POWER CONSUMPTION
• 8.64 W
OPERATING TEMPERATURE
• 32 ˚F to 104 ˚F (0 ˚C to 40 ˚C)
PAN/TILT RANGE
STORAGE TEMPERATURE
• -4 ˚F to 158 ˚F (-20 ˚C to 70 ˚C)
• Pan Range: +170° to -170° (Total 340°)
• Tilt Range: +95° to -25° (Total 120°)
HUMIDITY
• 20-85% RH non-condensing
DIGITAL ZOOM
• Up to 4x
EMISSION (EMI), SAFETY & OTHER CERTIFICATIONS
• FCC Class B
• IC
3A CONTROL
• AGC (Auto Gain Control)
• AWB (Auto White Balance)
• AES (Auto Electronic Shutter)
• C-Tick
• CE
POWER
• Input: 100-240 V AC, 50/60 Hz
• Output: 12 V DC, 1 A
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Appendix B - Contacting Technical Support
Contacting Technical Support
U.S. and Canadian customers can contact D-Link technical support through our website or by phone.
Before you contact technical support, please have the following ready:
• Model number of the product (e.g., DCS-5010L)
• Hardware Revision (located on the label on the bottom of the Network Camera (e.g., rev A1))
• Serial Number (s/n number located on the label on the bottom of the network camera).
You can find software updates and user documentation on the D-Link website as well as frequently asked questions and
answers to technical issues.
For customers within Canada:
For customers within the United States:
Phone Support:
Phone Support:
(866) 354-6599
(877) 453-5465
Internet Support:
Internet Support:
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Appendix C - Warranty
Warranty
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty:
• Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and
• Only for products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S. Possessions
or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Limited Warranty:
D-Link warrants that the hardware portion of the D-Link product described below (“Hardware”) will be free from material defects in workmanship
and materials under normal use from the date of original retail purchase of the product, for the period set forth below (“Warranty Period”), except
as otherwise stated herein.
• Hardware (excluding power supplies and fans): One (1) year
• Power supplies and fans: One (1) year
• Spare parts and spare kits: Ninety (90) days
The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at
D-Link’s option, to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual
purchase price paid. Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement hardware
need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any
reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware.
Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer,
and is subject to the same limitations and exclusions. If a material defect is incapable of correction, or if D-Link determines that it is not practical
to repair or replace the defective Hardware, the actual price paid by the original purchaser for the defective Hardware will be refunded by D-Link
upon return to D-Link of the defective Hardware. All Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded,
shall become the property of D-Link upon replacement or refund.
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Appendix C - Warranty
Limited Software Warranty:
D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specifications
for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90)
days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its
documentation. D-Link further warrants that, during the SoftwareWarranty Period, the magnetic media on which D-Link delivers the Software will be
free of physical defects. The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will
be, at D-Link’s option, to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link’s functional
specifications for the Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise
agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the
license granted by D-Link for the Software. Replacement Software will be warranted for the remainder of the original Warranty Period and is subject
to the same limitations and exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it
is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by
D-Link; provided that the non-conforming Software (and all copies thereof) is first returned to D-Link. The license granted respecting any Software
for which a refund is given automatically terminates.
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Link’s products will not be applied to and does not cover any
refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or
the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold“As-Is”without any
warranty whatsoever including, without limitation, the LimitedWarranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim (USA):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software
nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a
copy of the dated purchase invoice for the product) if the product is not registered.
assist the customer in resolving any suspected defects with the product. If the product is considered defective, the customer must
obtain a Return Material Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at
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Appendix C - Warranty
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package
to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD
will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped
to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages
that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common
carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise
we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges are
prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an
RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping
charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to
be defective or non-conforming.
Submitting A Claim (Canada):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• Customers need to provide their receipt (proof of purchase) even if the product is registered. Without a receipt, no warranty service will
be done. The registration is not considered a proof of purchase.
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance
in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-800-361-5265, who will attempt to assist the customer
in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not
include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship
back any accessories.
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Appendix C - Warranty
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD will
be rejected by D-Link. Products shall be fully insured by the customer and shipped to D-Link Networks, Inc., 2525 Meadowvale Boulevard
Mississauga, Ontario, L5N 5S2 Canada. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired
or replaced packages will be shipped to the customer via Purolator Canada or any common carrier selected by D-Link. Return shipping
charges shall be prepaid by D-Link if you use an address in Canada, otherwise we will ship the product to you freight collect. Expedited
shipping is available upon request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product
that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from
the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product
that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or
non-conforming.
• RMA phone number: 1-800-361-5265 Hours of Operation: Monday-Friday, 9:00AM – 9:00PM EST
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover:
Products that, in D-Link’s judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation,
lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number
has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs;
Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act
of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone
other than D-Link; and Products that have been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers,
or the liquidators expressly disclaim their warranty obligation pertaining to the product.
While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized D-Link
Service Office. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties:
EXCEPT FORTHE LIMITEDWARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED“AS-IS”WITHOUT ANYWARRANTY OF ANY KINDWHATSOEVER
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
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Appendix C - Warranty
IF ANY IMPLIEDWARRANTY CANNOT BE DISCLAIMED IN ANYTERRITORYWHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIEDWARRANTY
SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY COVERED UNDER THE
LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE
PURCHASER OF THE PRODUCT.
Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL
OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK
STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINK’S PRODUCT
IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK
FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF
THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF
THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT. THE MAXIMUM
LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING
EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED
OR STATUTORY.
Governing Law:
This Limited Warranty shall be governed by the laws of the State of California. Some states do not allow exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions may not apply. This
Limited Warranty provides specific legal rights and you may also have other rights which vary from state to state.
Trademarks:
D-Link is a registered trademark of D-Link Corporation/D-Link Systems, Inc. Other trademarks or registered trademarks are the property of their
respective owners.
Copyright Statement:
No part of this publication or documentation accompanying this product may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as stipulated by the
United States Copyright Act of 1976 and any amendments thereto. Contents are subject to change without prior notice.
©2014 by D-Link Corporation/D-Link Systems, Inc. All rights reserved.
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Appendix C - Warranty
CE Mark Warning:
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take
adequate measures.
FCC Statement:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT NOTICE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and
operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory
to match the intended destination. The firmware setting is not accessible by the end user.
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Appendix C - Warranty
For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link
office.
Industry Canada Statement:
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT NOTE:
Radiation Exposure Statement:
This equipment complies with Canada radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and
operated with minimum distance 20cm between the radiator and your body.
This device has been designed to operate with an antenna having a maximum gain of 2 dB. Antenna having a higher gain is strictly prohibited per
regulations of Industry Canada. The required antenna impedance is 50 ohms.
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Appendix D - Registration
Registration
Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights.
Version 1.1
October 15, 2014
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