MULTIFUNCTIONAL DIGITAL SYSTEMS
Troubleshooting Guide
Preface
Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the
problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure
an environment that makes the best use of the e-STUDIO’s functions.
This equipment provides the scanning function as an option. However, this optional scanning function is already installed in some
models.
„ How to read this manual
‰ Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these items before
using this equipment.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious
injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Other than the above, this manual also describes information that may be useful for the operation of this equipment with
the following signage:
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.
‰ Screens
y Screens on this manual may differ from the actual ones depending on how the equipment is used, such as the status
of the installed options.
y The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the
display or the order of buttons in the illustrations may differ from that of your equipment.
‰ Trademarks
y The official name of Windows 2000 is Microsoft Windows 2000 Operating System.
y The official name of Windows XP is Microsoft Windows XP Operating System.
y The official name of Windows Vista is Microsoft Windows Vista Operating System.
y The official name of Windows 7 is Microsoft Windows 7 Operating System.
y The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.
y The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.
y Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are
trademarks of Microsoft Corporation in the US and other countries.
y Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari and TrueType are trademarks of Apple Inc. in the US and other
countries.
y Adobe, Adobe Acrobat, Adobe Reader, Adobe Acrobat Reader, and PostScript are trademarks of Adobe Systems
Incorporated.
y Mozilla, Firefox and the Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U.S. and
other countries.
y IBM, AT and AIX are trademarks of International Business Machines Corporation.
y NOVELL, NetWare, and NDS are trademarks of Novell, Inc.
y TopAccess is a trademark of Toshiba Tec Corporation.
y Other company names and product names in this manual are the trademarks of their respective companies.
Preface
1
CONTENTS
Clearing a Paper Jam............................................................................................................. 11
Locating a paper jam........................................................................................................... 11
Paper jam in the bypass tray............................................................................................... 17
Paper jam in the Job Separator and the Offset Tray (both optional)................................... 22
Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both
optional) .............................................................................................................................. 28
Paper jam in the stapler unit of the Saddle Stitch Finisher MJ-1025 (optional)................... 34
Paper jam in the Hanging Finisher MJ-1031 (optional) ...................................................... 37
Clearing paper jams caused by a wrong paper size setting................................................ 38
Staple jam in the saddle stitch unit...................................................................................... 50
Replacing a “Near Empty” toner cartridge........................................................................... 57
Clearing print job errors....................................................................................................... 78
CONTENTS
3
Cannot print (port setting problems).................................................................................... 80
Retrieval of printer configuration failed................................................................................ 81
Client Problems ..................................................................................................................... 83
Startup page not printed...................................................................................................... 84
Scanning Problems................................................................................................................ 86
Locating the Equipment in the Network............................................................................... 92
Equipment does not respond to ping command.................................................................. 94
LDAP Search and Authentication Problems........................................................................ 95
Printing Problems (Network Related)................................................................................... 96
4
CONTENTS
Hardware Status Icons on TopAccess [Device] Tab......................................................... 104
Error codes on transmission and reception....................................................................... 112
General operations............................................................................................................ 120
CONTENTS
5
6
CONTENTS
1.
TROUBLESHOOTING FOR THE HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
Locating a paper jam............................................................................................................................................11
Paper jam in the bypass tray................................................................................................................................17
Paper jam in the stapler unit of the Saddle Stitch Finisher MJ-1025 (optional)....................................................34
Clearing paper jams caused by a wrong paper size setting.................................................................................38
Clearing a Staple Jam............................................................................................................ 43
Replacing a “Near Empty” toner cartridge............................................................................................................57
Cleaning the Charger............................................................................................................. 69
1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel
When a message appears on the touch panel, see the table below to solve the problem.
Message
Close *** cover.
Problem Description
Corrective Action
The cover indicated by *** is open.
Check the cover on the touch panel and close it.
Misfeed in ***
Paper jam has occurred inside the
equipment.
Remove the jammed paper following the guidance
displayed on the touch panel.
Check paper size setting on control
panel for drawer N
Paper jam has occurred because of
the mismatch between the paper size another paper jam. Be sure to correctly register the
Just removing the jammed paper does not prevent
placed in drawer N and the size
registered for the drawer N in the
equipment.
paper size in the equipment.
Wait (Performing Self-check)
The equipment is undergoing
maintenance to keep its imaging
quality.
Wait until the adjustment is completed and the
message disappears.
Check the original and set it again
The original is jammed inside of the
Reversing Automatic Document
Feeder (optional).
Remove the jammed original following the guidance
on the touch panel.
The direction or the size of the
original placed on the Reversing
Automatic Document Feeder is
incorrect.
Check the direction and the size of the original and
then replace it on the Reversing Automatic Document
Feeder. Then reattempt the operation.
Change direction of original
The orientation of the original placed
on the original glass is incorrect.
Change the orientation of the original by 90 degrees
and place it on the original glass.
Change from this mode
Count over, cannot store anymore
The number of originals to be
scanned has exceeded the limit
specified with the department or user
code during scanning.
Ask your administrator for details of setting the limit for
the number of copies.
READY (CHECK SADDLE STITCH
STAPLER)
Staple jam has occurred in the stapler Remove the jammed staples.
of the saddle stitch unit.
READY (CHECK SADDLE STITCH
STAPLER)
No staples are left in the stapler of the Refill the staples.
saddle stitch unit.
READY (CHECK STAPLER)
Staple jam has occurred in the stapler Remove the jammed staples.
of the finisher.
READY (CHECK STAPLER)
No staples are left in the stapler of the Refill the staples.
finisher.
READY (TONER NOT
RECOGNIZED)
The toner cartridge is not installed. Or Install the toner cartridge correctly.
it is not installed correctly.
A toner cartridge not recommended
by TOSHIBA is being used.
Use a TOSHIBA-recommended toner cartridge.
READY (HOLE PUNCH DUST BIN IS Hole punch dust bin is full of paper
Remove the paper punchings.
FULL)
punchings.
READY (INNER TRAY FULL)
The exit tray of the equipment is full of Remove the paper from the exit tray of the equipment.
paper.
Cannot copy
Check DEPARTMENT COUNTER
The number of originals to be
scanned has exceeded the limit
specified with the department code
during scanning.
Ask your administrator for details of setting the limit for
the number of copies.
Add paper
No paper is left in a drawer or on the
bypass tray.
Set paper in the drawer or on the bypass tray. The
touch panel indicates which drawer (or the bypass
tray) has no paper.
To set paper, refer to the Copying Guide.
Call for service
The equipment requires adjusting by
a service technician.
Contact your service representative with the error
code displayed on the right side of the touch panel.
Never attempt to repair, disassemble or modify
the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative for
maintenance or repair of the internal parts of the
equipment.
8
Messages Displayed on the Touch Panel
1 TROUBLESHOOTING FOR THE HARDWARE
Message
Problem Description
Corrective Action
Examine stapler in the Saddle Stitch
unit
Staple jam has occurred in the stapler Remove the jammed staples.
of the saddle stitch unit.
Check staple cartridge in the Saddle
Stitch unit
No staples are left in the stapler of the Refill the staples.
saddle stitch unit.
Check staple cartridge
No staples are left in the stapler of the Refill the staples.
finisher.
Examine Stapler
Staple jam has occurred in the stapler Remove the jammed staples.
of the finisher.
Saving energy Press START button
The equipment has entered into the
energy saving mode since it has not
been used for a certain time.
Press any of the [START], [COPY], [e-FILING],
[SCAN], [PRINT], [FAX] and [ENERGY SAVER]
buttons to clear the energy saving mode.
CHANGE DRAWER TO CORRECT
PAPER SIZE
No paper suitable for the original is
set.
Place the suitable size paper for the original in the
drawer.
The size of the original is not detected Replace the original while aligning the side guides of
correctly because the original is sent
from the Reversing Automatic
Document Feeder (optional) at a
skew.
the Reversing Automatic Document Feeder to its
width so that it will be placed straight.
Time for periodic maintenance
POWER FAILURE
The equipment requires inspection
and maintenance by a service
technician.
Contact your service representative for maintenance.
A job was interrupted by a power
failure or some other reason.
The print or fax job may be incomplete. Press [JOB
STATUS] to check whether any jobs are unfinished.
To clear the messages, press the [FUNCTION
CLEAR] button twice.
ERASING DATA
The Data Overwrite Enabler is
clearing the data.
This message is displayed if the Data Overwrite
Enabler (optional) is installed. You can operate the
equipment while the message is displayed.
Check paper size setting on control
panel for Bypass
Paper jam has occurred because of a Register the paper size correctly. Just releasing the
mismatch between the paper size
placed in the bypass tray and the size
registered for the bypass tray in the
equipment.
paper jam does not prevent another paper jam.
Set the paper on the bypass tray
again.
The paper placed on the bypass tray
jammed.
Remove the jammed paper and set the paper again.
Check the direction or size of the
paper on the bypass tray and press
START
The direction or the size of the paper Check the direction and the size of the paper and then
placed on the bypass tray is incorrect. replace it on the bypass tray.
Reboot the machine
An error has occurred in the
equipment and it stopped normal
operation.
Rebooting the equipment may correct the error. To
reboot the equipment, turn the main power switch off
and then on.
TONER NOT RECOGNIZED
The toner cartridge is not installed. Or Install the toner cartridge correctly.
it is not installed correctly.
A toner cartridge not recommended
by TOSHIBA is being used.
Use a TOSHIBA-recommended toner cartridge.
Toner near Empty
Toner is running out.
Prepare a new toner cartridge.
(About another 1000 copies, set at the time of
shipment, can be made after this message appears.)
y
y
Replace a toner cartridge after the message
“Install new toner cartridge” is displayed.
If you replace a toner cartridge with a new one
while some toner is still left, make sure you
follow the procedure
Install new toner cartridge
No toner is left.
Replace the toner cartridge.
Please Empty Hole Punch Waste
The Hole Punch Unit dust bin is full.
Remove the paper punchings.
Not enough Work Space to store
originals
Will you print out stored originals?
Internal memory available ran out
while scanning.
To print out the data for the originals stored (scanned)
until the message appeared, press [YES] on the touch
panel. To delete the stored data, press [NO].
Messages Displayed on the Touch Panel
9
1 TROUBLESHOOTING FOR THE HARDWARE
Message
Problem Description
Corrective Action
The number of originals exceeds the
limits.
The scanned data are deleted.
The number of originals to be
scanned has exceeded the limit of
1000 sheets during scanning. (The
magazine sort or page number
function is used.)
Reduce the number of originals to be scanned, and
try again.
The number of originals exceeds the
limits.
Will you copy stored originals?
The number of originals to be
scanned has exceeded the limit of
1000 sheets during scanning.
To print out the data for the originals stored (scanned)
until the message appeared, press [YES] on the touch
panel. To delete the stored data, press [NO].
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these
error codes in Chapter 7.
10 Messages Displayed on the Touch Panel
1 TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Jam
„ Locating a paper jam
The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as
follows:
Error code
Error message
Guidance for
clearing paper jams
Paper jam symbols
The paper jam symbol helps you locate the paper jam.
1
2
3
4
5
11
10
9
8
7
6
2. Reversing Automatic Document Feeder (optional) (upper) (
6. Drawer feeding portion (
The picture of the hardware device shown on the touch panel differs depending on the finisher options installed.
Clearing a Paper Jam 11
1 TROUBLESHOOTING FOR THE HARDWARE
„ Clearing a paper jam
Clear the paper jam
1
Clear the paper jam following the guidance shown on the touch panel. Press
or
to scroll the pages.
After clearing the jam, close all the opened covers.
The equipment starts the warm-up. Follow the guidance on the touch panel.
2
‰ Tips on removing the jammed paper
Note the following points in removing the jammed paper.
Remove the jammed paper carefully so as not to tear it.
To avoid tearing the jammed paper, remove the paper slowly with both hands. Using force may tear the paper, making it
more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper jam sign remains after removing the jammed paper;
Depending on the timing of the occurrence, no jammed paper may be found where the paper jam sign indicates. If the
sign does not disappear after you have removed the jammed paper, follow the steps as instructed on the touch panel.
Do not touch the fuser unit or the metal portion around it.
Do not touch the fuser unit or the metal portion around it when you remove
the paper jammed in the right side of the equipment. This could burn you or
the shock could cause you to get your hand injured in the machine.
Do not touch the photoconductive drum.
When you remove the paper jammed in the right side of the equipment, be
sure not to touch the photoconductive drum. This could stain copy images.
12 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
‰ If paper jams occur frequently
The following are the common causes of paper jams. If the problem persists, check for the following situations.
y An unsuitable original is placed on the Reversing Automatic Document Feeder.
y Unavailable paper with the equipment is used.
y Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the
equipment.
y All the jammed paper has not been removed.
y There is too much of a gap between the paper and the side or end guide in the drawer.
y The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.
„ Paper jam in the Reversing Automatic Document Feeder (optional) (Lower)
Open the Reversing Automatic Document Feeder.
1
Open the reverse cover, and remove the original.
2
Close the Reversing Automatic Document Feeder.
3
Raise the lever, and open the upper cover.
4
2
1
Clearing a Paper Jam 13
1 TROUBLESHOOTING FOR THE HARDWARE
Raise the original feeder tray, and remove the original
under the tray.
5
1
2
Lower the original feeder tray.
Close the upper cover.
6
7
„ Paper jam in the Reversing Automatic Document Feeder (optional) (Upper)
Raise the lever and open the upper cover.
1
2
1
Remove the original.
2
14 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Turn the dial to remove the original.
3
4
5
Open the transport guide.
Raise the guide plate under the transport guide, and
remove the original under the guide plate.
Close the transport guide.
Close the upper cover.
6
7
Clearing a Paper Jam 15
1 TROUBLESHOOTING FOR THE HARDWARE
„ Paper jam in the drawer feeding portion
Open the cover of the drawer feeding portion.
1
Remove the jammed paper.
2
If the paper is jammed on the cover side, remove it as shown in the
figure on the right.
Close the cover of the drawer feeding portion.
3
„ Paper jam in the Large Capacity Feeder (optional)
Open the Large Capacity paper feed cover.
1
16 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper.
2
Close the paper feed cover.
3
„ Paper jam in the Paper Feed Pedestal (optional)
Open the paper feeder cover of the Paper Feed
Pedestal.
1
Remove the jammed paper.
2
Close the paper feeder cover.
3
„ Paper jam in the bypass tray
Move the paper holding lever toward the outside.
The paper can now be released.
1
Clearing a Paper Jam 17
1 TROUBLESHOOTING FOR THE HARDWARE
Pull out the jammed paper in the bypass tray.
2
3
Place paper on the bypass tray and then move the
paper holding lever toward the equipment.
„ Paper jam in the automatic duplexing unit
Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing
unit.
This could injure you.
Open the automatic duplexing unit.
1
Remove paper jammed on the paper transport path
above the fuser unit. (Only for e-STUDIO355/455)
2
18 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper while lifting up the transfer
unit.
3
2
1
Lower the transfer unit carefully and then close the automatic duplexing unit.
4
„ Paper jam on the paper transport path
Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing
unit.
This could injure you.
Open the automatic duplexing unit.
1
Remove the jammed paper.
2
Be sure not to touch the photoconductive drum when releasing the
jammed paper.
Open the transport guide of the paper feeding area
and check if any paper is jammed under this guide.
Clear the paper if there is any.
3
Close the automatic duplexing unit.
4
Clearing a Paper Jam 19
1 TROUBLESHOOTING FOR THE HARDWARE
„ Paper jam in the fuser unit
y Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic
duplexing unit.
This could injure you.
y Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
Open the automatic duplexing unit.
1
Press down the two fuser pressure release levers
(green) until they come to a stop.
2
Open the transport guide holding the green knob.
3
Release the jammed paper. Pull the jammed paper up
or down as shown in the illustrations depending on
the position of the paper.
4
Pulling it up
20 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Pulling it down
Remove paper that sticks out from the exit tray side.
5
6
7
8
When a finisher (optional) is installed, open the
Bridge Kit (optional) cover.
Remove the jammed paper.
When a finisher is installed, close the Bridge Kit
cover.
Clearing a Paper Jam 21
1 TROUBLESHOOTING FOR THE HARDWARE
Close the transport guide holding the green knob.
9
Close the automatic duplexing unit.
10
„ Paper jam in the Job Separator and the Offset Tray (both optional)
The procedure below is only for e-STUDIO205L/255/305 with the Job Separator or the Offset Tray installed and not valid
for e-STUDIO355/455 with the Job Separator installed.
y Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic
duplexing unit.
This could injure you.
y Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
Open the automatic duplexing unit.
1
Open the Job Separator cover or the Offset Tray
cover.
2
Remove paper jammed inside of the Job Separator or
the Offset Tray.
3
22 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Close the Job Separator cover or the Offset Tray cover.
4
5
Close the automatic duplexing unit.
„ Paper jam in the Bridge Kit (optional)
Open the cover holding the handle of the Bridge Kit.
1
Remove the paper inside the Bridge Kit.
2
If the jammed paper cannot be removed because the right side is
caught by the fuser unit, follow the steps on
Close the Bridge Kit cover.
3
„
Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6101 (both optional)
Paper Jam in the upper receiving tray
Raise the lever and open the upper receiving tray.
1
Clearing a Paper Jam 23
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper.
2
Open the Bridge Kit cover.
When the Hole Punch Unit MJ-6101 is installed, proceed to step 5.
3
Remove the jammed paper.
Proceed to step 8.
4
When the Hole Punch Unit MJ-6101 is installed
Open the Hole Punch Unit cover.
5
24 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper by turning the knob.
6
Close the Hole Punch Unit cover.
7
Close the Bridge Kit cover.
8
9
Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to
close the tray until it clicks.
Be careful not to let your fingers be caught between the
finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray can also be closed by pressing the right
side of the lever.
Jam in the lower receiving tray.
Holding the lever, open the upper receiving tray of the
finisher.
1
Clearing a Paper Jam 25
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper.
2
Lower the shutter of the paper exit portion to open it.
3
4
5
6
Remove the jammed paper.
Open the Bridge Kit cover.
When the Hole Punch Unit MJ-6101 is installed, proceed to step 7.
Remove the jammed paper.
Proceed to step 10.
26 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
When the Hole Punch Unit MJ-6101 is installed
Open the Hole Punch Unit cover.
7
Remove the jammed paper by turning the knob.
8
Close the Hole Punch Unit cover.
9
Close the Bridge Kit cover.
10
Close the upper receiving tray of the finisher.
11
Place your hands on the near and far side of the lever and push to
close the tray until it clicks.
Be careful not to let your fingers be caught between the
finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray of the finisher can also be closed by
pressing the right side of the lever.
Clearing a Paper Jam 27
1 TROUBLESHOOTING FOR THE HARDWARE
„
Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both optional)
Hold up the guide of the paper exit portion and
remove the jammed paper.
1
When the Hole Punch Unit MJ-6004 is installed, proceed to step 2. If
1
not, go to step 6.
2
When the Hole Punch Unit MJ-6004 is installed
Open the Hole Punch Unit cover.
2
Turn the green knob to locate
indicated on the label.
With the knob set in this position, the punches are up so that paper can
be released.
within the area
3
4
Lift up the Hole Punch Unit and remove the jammed
paper.
1
2
28 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Return the Hole Punch Unit to its original position, and close the front cover.
5
6
Raise the lever, and open the upper cover of the
finisher until it is locked.
2
1
Remove the jammed paper.
7
8
Close the upper cover of the finisher.
Clearing a Paper Jam 29
1 TROUBLESHOOTING FOR THE HARDWARE
„ Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024
(optional)
Open the front cover of the finisher.
1
Slide the green handle toward the right, and remove
the jammed paper.
2
2
1
Move the green handle to the right-hand side.
3
4
5
Remove the jammed paper and return the lever to its
original position.
Turn the right knob counterclockwise.
30 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Turn the left knob clockwise while pressing it.
6
7
8
Remove the jammed paper from the exit portion of the
saddle stitch unit.
Lift the lever up and open the paper exit cover of the
saddle stitch unit.
Remove the jammed paper.
9
Close the paper exit cover of the saddle stitch unit and the front cover of the finisher.
10
Clearing a Paper Jam 31
1 TROUBLESHOOTING FOR THE HARDWARE
„ Paper jam in the Saddle Stitch Finisher MJ-1025 (optional)
Remove the jammed paper from the paper exit
portion.
1
Open the upper cover of the finisher.
2
Remove the paper jammed inside of the finisher.
3
Close the upper cover of the finisher.
4
32 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
„ Paper jam in the Hole Punch Unit of the Saddle Stitch Finisher MJ-1025 (optional)
Be careful not to let your fingers be caught between the equipment and the finisher (optional).
This could injure you.
Separate the finisher from the equipment.
Press the lever to unlock the finisher and slowly separate it from the
equipment, placing both of your hands on the front and back of the
finisher.
1
Turn the green knob until the triangle mark (
within the diagonal-line area on the right side of the
knob.
With the knob set in this position, the punches are up so that paper can
be released.
) falls
2
3
4
Remove the jammed paper.
Connect the finisher to the equipment.
Move the finisher slowly toward the equipment, placing both of your
hands on the front and the back of the finisher.
Clearing a Paper Jam 33
1 TROUBLESHOOTING FOR THE HARDWARE
„ Paper jam in the stapler unit of the Saddle Stitch Finisher MJ-1025 (optional)
Open the front cover of the finisher.
1
Turn the green knob at the center clockwise until the
inside of the window above the knob turns blue. Then
remove the jammed paper.
2
When you turn the green knob until the inside of the window above the
knob turns blue, the stapler is raised so that the paper can be released.
Close the front cover of the finisher.
3
34 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
„ Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1025
(optional)
Be careful not to let your fingers be caught between the equipment and the finisher (optional).
This could injure you.
Separate the finisher from the equipment.
Press the lever to unlock the finisher and slowly separate it from the
equipment, placing both of your hands on the front and back of the
finisher.
1
Open the jam access cover.
2
Remove the jammed paper.
3
Open the front cover of the finisher.
4
Clearing a Paper Jam 35
1 TROUBLESHOOTING FOR THE HARDWARE
Turn the green knob on the lower right side clockwise
and then remove the paper jammed at the exit section
of the saddle stitch unit.
5
Close the jam access cover and the front cover of the finisher.
Connect the finisher to the equipment.
6
7
Move the finisher slowly toward the equipment, placing both of your
hands on the front and the back of the finisher.
36 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
„ Paper jam in the Hanging Finisher MJ-1031 (optional)
Be careful not to let your fingers be caught between the equipment and the finisher (optional).
This could injure you.
Separate the finisher from the equipment.
Press the lever to unlock the finisher and slowly separate it from the
equipment, placing both of your hands on the front and back of the
finisher.
1
Open the Bridge Kit cover.
2
Remove the jammed paper from the equipment side.
3
Close the Bridge Kit cover.
4
Remove the jammed paper from the paper exit
portion.
5
Clearing a Paper Jam 37
1 TROUBLESHOOTING FOR THE HARDWARE
Connect the finisher to the equipment.
6
Move the finisher slowly toward the equipment, placing both of your
hands on the front and the back of the finisher.
„ Clearing paper jams caused by a wrong paper size setting
Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size
registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on
control panel for drawer N” or “Check paper size setting on control panel for Bypass” appears on the touch panel.
In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below.
During the operation, the guidance for clearing the paper jam on the touch panel is not displayed. Take notes of the
following before operation: where the paper jam occurred and for which drawer the paper size setting is incorrectly
registered.
Troubleshooting differs depending on how the paper jam has occurred:
‰ Jam when making copies or prints (using a drawer)
Press the [POWER] button on the control panel until a
sound is heard.
1
“Shutdown in progress” appears on the menu. After a while, the power
of the equipment is turned OFF.
38 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper.
2
Press the [POWER] button on the control panel.
The equipment starts warming-up.
3
4
5
Press the [USER FUNCTIONS] button on the control
panel.
Press the [USER] tab to enter the [USER] menu and press [DRAWER].
Press the drawer button indicated in the message.
6
Clearing a Paper Jam 39
1 TROUBLESHOOTING FOR THE HARDWARE
Press the paper size button for the paper that is set in the drawer.
7
Press the [USER FUNCTIONS] button to return to the basic menu and try copying or
printing again.
8
‰ Jam when making copies or prints (using the bypass tray)
Press the [POWER] button on the control panel until a
sound is heard.
1
“Shutdown in progress” appears on the menu. After a while, the power
of the equipment is turned OFF.
Remove the jammed paper.
2
Press the [POWER] button on the control panel.
The equipment starts warming-up.
3
Place the paper on the bypass tray and set the paper size.
4
Try copying or printing again.
5
40 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
‰ Jam when printing from the FAX
Turn off the main power switch.
Shutting down via the control panel is not possible in this case.
1
Remove the jammed paper.
2
Pull out the drawer indicated in the message and
remove all the paper from the drawer.
3
Close the drawer and turn on the main power switch.
The equipment starts warming-up.
4
Check the paper size registered to the drawer indicated in the message by means of the
drawer button on the touch panel.
5
Clearing a Paper Jam 41
1 TROUBLESHOOTING FOR THE HARDWARE
Place the paper in the drawer indicated in the message. Be sure to place the same-
sized paper as the size you checked in step 5.
6
Printing resumes.
If you change the paper size again after printing has been completed, make sure that the size of the paper placed
in the drawer is the same as the size registered for the corresponding drawer in the equipment.
42 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
Clearing a Staple Jam
When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure
below.
„ Staple jam in a finisher
‰ Finisher MJ-1101
Open the front cover of the finisher.
1
Remove the staple cartridge.
2
Lower the guide while holding the knob.
A: Stapling area
3
A
Do not touch the stapling area.
The actual needle point could cause you personal injury.
Remove the jammed staples.
4
Clearing a Staple Jam 43
1 TROUBLESHOOTING FOR THE HARDWARE
Holding the knob, raise the guide, and return it to its
original position.
5
Fit the staple cartridge into the stapler.
When fitting the staple cartridge, hold the green-labeled portion of the
bracket securely so that the bracket will not move.
Insert the cartridge until it is caught by the latch and fixed with a click.
6
7
Close the front cover of the finisher.
‰ Saddle Stitch Finisher MJ-1024
Open the front cover of the finisher.
1
Remove the staple cartridge.
2
44 Clearing a Staple Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Lower the guide while holding the knob.
A: Stapling area
3
4
5
A
Do not touch the stapling area.
The actual needle point could cause you personal injury.
Remove the jammed staples.
Holding the knob, raise the guide, and return it to its
original position.
Fit the staple cartridge on the stapler.
Insert the cartridge until it is caught by the latch and fixed with a click.
6
7
Close the front cover of the finisher.
Clearing a Staple Jam 45
1 TROUBLESHOOTING FOR THE HARDWARE
‰ Saddle Stitch Finisher MJ-1025
Open the front cover of the finisher.
1
Pull out the stapler unit holding the green handle.
2
Turn the top green knob clockwise until the triangle
mark and the rectangular mark are aligned as shown
in the figure on the right, so that the stapler is pulled
out toward you.
3
Take out the staple cartridge holding its green portion
on both sides.
4
Raise the guide while holding the knob.
5
46 Clearing a Staple Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed staples.
6
Holding the knob, lower the guide, and return it to its
original position.
7
8
Fit the staple cartridge on the stapler.
Insert the cartridge until it is fixed with a click.
Return the stapler unit to the finisher.
9
Close the front cover of the finisher.
10
Clearing a Staple Jam 47
1 TROUBLESHOOTING FOR THE HARDWARE
‰ Hanging Finisher MJ-1031
Be careful not to let your fingers be caught between the equipment and the finisher (optional).
This could injure you.
Separate the finisher from the equipment.
Press the lever to unlock the finisher and slowly separate it from the
equipment, placing both of your hands on the front and back of the
finisher.
1
Open the staple cartridge unit cover.
2
Remove the staple cartridge.
3
Lower the guide while holding the knob.
A: Stapling area
4
A
Do not touch the stapling area.
The actual needle point could cause you personal injury.
48 Clearing a Staple Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed staples.
5
Holding the knob, raise the guide, and return it to its
original position.
6
7
8
9
Fit the staple cartridge on the stapler.
Insert the cartridge until it is caught by the latch and fixed with a click.
Close the staple cartridge unit cover.
Connect the finisher to the equipment.
Slowly move the finisher toward the equipment by placing both of
your hands on the front and the back of the finisher.
Clearing a Staple Jam 49
1 TROUBLESHOOTING FOR THE HARDWARE
„ Staple jam in the saddle stitch unit
When staples are jammed in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024, follow the procedure below to
clear the jam.
Open the front cover of the finisher.
1
Slowly pull out the saddle stitch unit.
2
Pull the stapler handle on the saddle stitch unit
toward you to unlock it. Then turn the stapler
clockwise by 60 degrees.
3
2
The stapler is locked and cannot be turned further when it lies almost
horizontally.
1
Remove the staple cartridge.
4
While pushing the lever (1 in the figure) downward,
pull up the shutter with the knob (2).
5
1
2
50 Clearing a Staple Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed staples.
A: Stapling area
6
Do not touch the stapling area
The actual needle point could cause you personal injury.
A
Push the knob (2) to return it to its original position.
Make sure that the lever (1) is latched on the shutter.
7
8
9
2
1
Fit the staple cartridges.
Push down each cartridge until it is fixed with a click.
Unlock the stapler by pulling its handle toward you.
Then return the stapler to its original position.
2
1
Carefully insert the saddle stitch unit into the finisher.
10
11
Make sure of the following two requirements before test stapling:
y The finisher is securely attached to the equipment.
y A3, B4, A4-R, LD, or LT-R paper is set in the drawer.
Clearing a Staple Jam 51
1 TROUBLESHOOTING FOR THE HARDWARE
Close the front cover of the finisher.
Test stapling starts automatically.
12
Test stapling is necessary to prevent void stapling. Note that the test stapling starts automatically when the two
requirements in step 11 are met with the front cover of the finisher closed. If the test stapling does not start,
make sure to check the two requirements again. Then open and again close the front cover of the finisher.
52 Clearing a Staple Jam
1 TROUBLESHOOTING FOR THE HARDWARE
Replacing a Toner Cartridge
When the toner cartridge runs out, the message “Install New toner cartridge” appears. Replace the toner cartridge
following the procedure below when you see this message.
To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner cartridges.
Replacing a Toner Cartridge 53
1 TROUBLESHOOTING FOR THE HARDWARE
Recommended toner cartridges
To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner cartridges.
If you use a TOSHIBA-recommended toner cartridge, you can utilize the following three functions of this equipment:
Cartridge detecting function: This function checks if the toner cartridge is correctly installed and notifies you if it is
not.
Toner remaining check function: This function notifies you when there is little toner remaining in the cartridge, as
well as notifying your authorized service representative automatically by remote service.
Image quality optimization function: This function controls image quality according to the characteristics of the toner
to be used and enables you to print images of an optimal quality.
If you are using a toner cartridge other than the one we recommend, the equipment may not be able to detect whether
it is installed or not. Therefore, even if the toner cartridge is correctly installed, the error message “TONER NOT
RECOGNIZED” appears on the touch panel and printing may not be performed. You may also not be able to utilize the
image quality optimization function, the toner remaining check function, and the remote service function which notifies
your service representative automatically.
If you are using a toner cartridge other than the one we recommend and find the cartridge detection function
inconvenient, please contact your service representative. The cartridge detecting function set by default can be
canceled. Remember once this function has been canceled, you will not be able to utilize the three functions
mentioned above even if you change the cartridge to the one we recommend.
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges in accordance with local regulations.
Some toner remains in the toner cartridge while the message “Toner near Empty” is displayed. Although you can
replace the toner cartridge with a new one, make sure you follow the procedure
Open the front cover.
1
Hold down the green lever.
The toner cartridge is slightly pushed out.
2
54 Replacing a Toner Cartridge
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Pull out the toner cartridge.
3
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges in accordance with local
regulations.
Shake the new toner cartridge strongly with the label
surface down to loosen the toner inside.
4
5
6
7
10
Remove the protective sheet from the end of the
cartridge.
Pull out the seal in the direction of the arrow.
Insert the toner cartridge along the rail.
Insert the toner cartridge until it clicks.
Replacing a Toner Cartridge 55
1 TROUBLESHOOTING FOR THE HARDWARE
Clean the charger.
Hold the cleaning knob of the charger and pull it out toward you
carefully until it comes to a stop. Then reinsert it in its original position
carefully. Repeat this procedure two or three times.
8
Check if the cleaning knob is fully inserted after cleaning.
Close the front cover.
9
56 Replacing a Toner Cartridge
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
„ Replacing a “Near Empty” toner cartridge
The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge.
Some toner remains in the toner cartridge while the message “Toner near Empty” is displayed. You can replace the toner
cartridge with a new one, but if you do so, make sure that you follow the procedure below. This procedure is needed to
reset the toner counter to display the next “Toner near Empty” message at the proper time.
Press [JOB STATUS].
1
Press the [TONER] tab.
2
Replacing a Toner Cartridge 57
1 TROUBLESHOOTING FOR THE HARDWARE
Press [REPLACE TONER CARTRIDGE].
3
To replace a toner cartridge, press [YES]. To cancel, press [NO].
4
Replace the toner cartridge.
5
6
See
Press [FINISH].
Press the [USER FUNCTIONS] or [COPY] button on the control panel.
The menu returns to the BASIC menu.
7
58 Replacing a Toner Cartridge
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