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Xerox CopyCentre/WorkCentre 118
Quick Reference Guide
604P08792
MAXIMIZE YOUR PRODUCTIVITY...
...by taking advantage of all the capabilities of your device. A
customer documentation CD was supplied with your product.
The CD provides a User Guide including full instructions for
optional configurations such as Fax. It also includes a System
Administration Guide with instructions to connect the
machine to a network. Load the CD on your hard drive for
further information.
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Prepared by:
The Document Company Xerox
GKLS European Operations
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
ENGLAND
© 2004 by Fuji Xerox Co., Ltd. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrighted material and
information now allowed by statutory or judicial law or hereinafter granted, including without
limitations, material generated from the software programs which are displayed on the screen,
such as icons, screen displays, looks etc.
®
®
®
Xerox , The Document Company , the digital X and all Xerox products mentioned in this
publication are trademarks of Xerox Corporation. Product names and trademarks of other
companies are hereby acknowledged.
See the About License section for detailed information on licensed products.
The information in this document is correct at the time of publication. Xerox reserves the right
at any time to change the information without notice. Changes and technical updates will be
added in subsequent editions of the documentation. For the latest information go to
Products Subject To Ordinary Export Regulations
An export of this product is strictly limited in accordance with Laws concerning Foreign
Exchange and Foreign Trade of Japan and/or the export control regulations of the United
States. You must obtain, if you wish to export this product, any appropriate export license from
the Japanese Government or its agency and/or re-export approval from the U.S. Government
or its agency.
Products Subject To Supplementary Export Regulations
An export of this product is strictly limited in accordance with Laws concerning Foreign
Exchange and Foreign Trade of Japan and/or the export control regulations of the United
States. You must obtain, if you know the product is to be used, or was used for development,
manufacturing or use of any mass destructive weapons including nuclear weapon, chemical
weapon or biological weapon because of a dealing document such as legal contract or
information from the importer, any appropriate export license from the Japanese Government
or its agency and/or re-export approval from the U.S. Government or its agency.
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Table of Contents
Table of Contents
Table of Contents.....................................................................................3
Canada..............................................................................................19
Europe...............................................................................................19
Canada..............................................................................................23
System Controls.....................................................................................29
Powering Off......................................................................................31
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Modes ....................................................................................................34
Copy ..................................................................................................34
Fax.....................................................................................................35
E-mail ................................................................................................35
Log In/Out..........................................................................................35
Job Status..........................................................................................36
Recycled Paper......................................................................................44
Copy ......................................................................................................45
Copying Procedure ................................................................................45
Copying Features...................................................................................50
Original Type .....................................................................................53
Multiple-Up ........................................................................................53
2 Sided ..............................................................................................54
Output................................................................................................55
Fax.........................................................................................................57
Fax Procedure........................................................................................57
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Table of Contents
Loading Paper........................................................................................69
Problem Solving...................................................................................83
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Document Jams .....................................................................................90
Fault Codes............................................................................................98
Output Quality ......................................................................................107
10 Appendix.............................................................................................109
Country Code.......................................................................................109
11 Index....................................................................................................111
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1 Before Using the Machine
Welcome to the Xerox family of CopyCentre/WorkCentre products.
This guide provides detailed information, technical specifications and procedures for
using the integral features of the machine.
Xerox Welcome Center
If you need assistance during or after product installation, visit the Xerox web site for
on-line solutions and support.
www.xerox.com
If you require further assistance, contact our experts at the Xerox Welcome Center. A
local representative telephone number may have been provided when the product was
installed. For convenience and future reference, please record the telephone number
in the space below.
Welcome Center or local representative telephone number:
#
Xerox US Welcome Center:
1-800-821-2797
Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769)
When you call the Welcome Center you will need the serial number which is located on
the left side of the machine behind Cover A, as shown in the diagram.
For your convenience, record the serial number in the space below.
Serial Number:
Keep a record of any error messages. This information helps us solve problems faster.
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1 Before Using the Machine
Conventions
This section describes the conventions used throughout this guide. In this guide, you
will find that some terms are used interchangeably:
• Paper is synonymous with media.
• Document is synonymous with original.
• Xerox CopyCentre/WorkCentre 118 is synonymous with the machine.
Key Operator
Key Operator describes the person who is responsible for hardware maintenance.
Orientation
Orientation is used to mean the direction of images on the page. When the image is
upright, the paper (or other media) can be either long edge feed or short edge feed.
Long Edge Feed (LEF)
When loading documents long edge feed into the document feeder, load with one of
the long edges facing into the document feeder. The short edges appear at the top and
bottom of the paper, facing the front and back of the document feeder. When loading
paper long edge feed into a paper tray, place the paper with one of the long edges on
the left-hand side and one of the short edges toward the front of the tray.
Short Edge Feed (SEF)
When loading documents short edge feed into the document feeder, load with one of
the short edges facing into the document feeder. The long edges appear on the top and
bottom of the paper, facing the front and back of the document feeder. When loading
paper short edge feed into a paper tray, place the paper with one of the short edges on
the left-hand side and one of the long edges toward the front of the tray.
LEF Orientation
SEF Orientation
Paper feed direction
Paper feed direction
Text in [Square Brackets]
Indicate that these are names of the screens, tabs, buttons, features and option
categories on the screen. They are also used when referring to file and folder names
on a PC.
For example:
• Select [Original Type] on the [Image Quality] screen.
• Select [Save].
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Conventions
Text in <Angle Brackets>
Indicate that these are names of the hard buttons, numeric or symbol buttons, lights on
the control panel or symbols on the power switch label.
For example:
• Press the <Job Status> button to display the Job Status screen.
• Press the <C> button on the control panel to clear the suspended job.
Italic Typeface
The Italic Typeface is used to indicate references to other sections and chapters.
For example:
Warnings
Cautions
Warnings are statements that alert you to the possibility of personal harm.
For example:
WARNING: This product must be connected to a protective earth circuit.
Cautions are statements that suggest the possibility of mechanical damage as a result
of an action.
For example:
CAUTION: Use of controls, adjustments or performance of procedures other
than those specified herein may result in hazardous light exposure.
Notes
Notes are statements that provide additional information.
For example:
NOTE: If the document feeder is not fitted to the machine, this feature is not available.
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1 Before Using the Machine
Related Information Sources
The following additional sources of information are available for the machine.
• Xerox CopyCentre/WorkCentre 118 User Guide
• Xerox CopyCentre/WorkCentre 118 System Administration Guide
• The On-line Help system (Print Drivers and CentreWare Utilities)
• The CentreWare Utilities Documentation (HTML)
NOTE: The screens shown in this guide apply to a fully configured machine, so they
may not exactly represent the configuration in use.
Safety Notes
Read these safety notes carefully before using this product to make sure you operate
the equipment safely.
Your Xerox/Fuji Xerox product and recommended supplies have been designed and
tested to meet strict safety requirements. These include safety agency approval, and
compliance to established environmental standards. Please read the following
instructions carefully before operating the product and refer to them as needed to
ensure the continued safe operation of your product.
The safety and environment testing and performance of this product have been verified
using Xerox materials only.
WARNING: Any unauthorized alteration, which may include the addition of new
functions or connection of external devices, may impact the product
certification. Please contact your authorized Service Provider for more
information.
Warning Markings
All warning instructions marked on or supplied with the product should be followed.
Warning
This WARNING alerts users to areas of the product where there is
the possibility of personal injury.
Warning
This WARNING alerts users to areas of the product where there
are heated surfaces, which should not be touched.
Electrical Supply
This product shall be operated from the type of electrical supply indicated on the
product’s data plate label. If you are not sure that your electrical supply meets the
requirements, please consult your local power company for advice.
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SafetyNotes
WARNING: This product must be connected to a protective earth
circuit.
This product is supplied with a plug that has a protective earth pin. This plug
will fit only into an earthed electrical outlet. This is a safety feature. To avoid risk of
electric shock, contact your electrician to replace the electrical outlet if you are unable
to insert the plug into it. Never use an earthed adapter plug to connect the product to
an electrical outlet that lacks an earth connection terminal.
Operator Accessible Areas
This equipment has been designed to restrict operator access to safe areas only.
Operator access to hazardous areas is restricted with covers or guards, which would
require a tool to remove. Never remove these covers or guards.
Maintenance
Any operator product maintenance procedures will be described in the customer
documentation supplied with the product. Do not carry out any maintenance
procedures on this product which are not described in the customer documentation.
Cleaning Your Product
Before cleaning this product, unplug the product from the electrical outlet. Always use
materials specified for this product. The use of other materials may result in poor
performance and may create a hazardous situation. Do not use aerosol cleaners, they
may be explosive and flammable under certain circumstances.
WARNING - Electrical Safety Information
Z Only use the power cord supplied with this equipment.
Z Plug the power cord directly into a grounded electrical outlet easily accessible. Do
not use an extension cord. If you do not know whether an outlet is grounded, consult
a qualified electrician.
Z This equipment is to be used on a branch circuit that has larger capacity than rated
ampere and voltage of this machine. See data plate on the rear panel for the rated
ampere and voltage of this equipment. If the machine needs to be moved to a
different location, contact a Xerox Service Representative or your authorized local
representative or service support organization.
Z Improper connection of the equipment-grounding conductor can result in an electric
shock.
X Do not place this equipment where people might step on or trip over the power cord.
X Do not place objects on the power cord.
X Do not override or disable electrical or mechanical interlocks.
X Do not obstruct the ventilation openings.
X Never push objects of any kind into slots or openings on the equipment.
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Z If any of the following conditions occur, switch off the power to the machine
immediately and disconnect the power cord from the electrical outlet. Call an
authorized local service representative to correct the problem.
– The equipment emits unusual noises or odors.
– The power cord is damaged or frayed.
– A wall panel circuit breaker, fuse, or other safety device has been tripped.
– Liquid has spilled into the equipment.
– The equipment is exposed to water.
– Any part of the equipment is damaged.
Disconnect Device
The power cable is the disconnect device for this equipment. It is attached to the side
of the machine as a plug-in device. To remove all electrical power from the equipment,
disconnect the power cable from the electrical outlet.
Laser Safety Information
CAUTION: Use of controls, adjustments or performance of procedures other
than those specified herein may result in hazardous light exposure.
With specific regard to laser safety, the equipment complies with performance
standards for laser products set by government, national and international agencies as
a Class 1 laser product. It does not emit hazardous light, as the beam is totally enclosed
during all phases of customer operation and maintenance.
Operational Safety Information
To ensure the continued safe operation of your Xerox/Fuji Xerox equipment, follow
these safety guidelines at all times.
Do These:
• Always connect equipment to a correctly grounded power outlet. If in doubt, have
the outlet checked by a qualified electrician.
Z This equipment must be connected to a protective earth circuit.
This equipment is supplied with a plug that has a protective earth pin. This plug will
fit only into an earthed electrical outlet. This is a safety feature. To avoid risk of
electric shock, contact your electrician to replace the electrical outlet if you are
unable to insert the plug into it. Never use a plug that lacks an earth connection
terminal to connect the product to an electrical outlet.
• Always follow all warnings and instructions that are marked on or supplied with the
equipment.
• Always exercise care when moving or relocating equipment. Please contact your
local Xerox/Fuji Xerox Service Department, or your local support organization to
arrange relocation of the product to a location outside of your building.
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SafetyNotes
• Always locate the equipment in an area that has adequate ventilation, and space for
servicing. See installation instructions for minimum dimensions.
• Always use materials and supplies specifically designed for your Xerox/Fuji Xerox
equipment. Use of unsuitable materials may result in poor performance.
• Always unplug this equipment from the electrical outlet before cleaning.
Do Not Do These:
• Never use a plug that lacks an earth connection terminal to connect the product to
an electrical outlet.
• Never attempt any maintenance procedures that are not specifically described in the
customer documentation.
• This equipment should not be placed in a built-in unit unless proper ventilation is
provided. Please contact your authorized local dealer for further information.
• Never remove covers or guards that are fastened with screws. There are no
operator serviceable areas within these covers.
• Never locate the equipment near a radiator or any other heat source.
• Never push objects of any kind into the ventilation openings.
• Never override or “cheat” any of the electrical or mechanical interlock devices.
• Never operate the equipment if you notice unusual noises or odors. Disconnect the
power cord from the electrical outlet and contact your local Xerox/Fuji Xerox Service
Representative or Service Provider immediately.
Maintenance Information
Do not attempt any maintenance procedures that are not specifically described in the
customer documentation supplied with your machine.
• Do not use aerosol cleaners. The use of cleaners that are not approved may cause
poor performance of the equipment, and could create a dangerous condition.
• Use supplies and cleaning materials only as directed in customer documentation.
Keep all these materials out of the reach of children.
• Do not remove covers or guards that are fastened with screws. There are no parts
behind these covers that you can maintain or service.
• Do not perform any maintenance procedures unless you have been trained to do
them by an authorized local dealer or unless a procedure is specifically described in
the customer documentation.
Ozone Safety Information
This product will produce ozone during normal operation. The ozone produced is
heavier than air and is dependent on copy volume. Adhering to the correct
environmental conditions as specified in the Xerox installation instructions will ensure
that the concentration levels meet safe limits.
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1 Before Using the Machine
If you need additional information about ozone, please request the publication Ozone
by calling 1-800-828-6571 in the United States and Canada. In other markets please
contact your Service Provider.
For Consumables
Store all consumables in accordance with the instructions given on the package or
container.
Z Keep all consumables away from the reach of children.
Z Never throw toner, toner cartridges or toner containers into an open flame.
Radio Frequency Emissions
United States, Canada, Europe, Australia/New Zealand
NOTE: This equipment has been tested and found to comply with the limits for a class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
customer documentation, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user is required to correct the interference at their own expense.
Changes and modifications to this equipment not specifically approved by Xerox/Fuji
Xerox may void the user's authority to operate this equipment.
Shielded interface cables must be used with this equipment to maintain compliance
with FCC regulations in the United States and the Radiocommunications Act 1992 in
Australia/New Zealand as applicable.
Product Safety Certification
This product is certified by the following Agency using the Safety standards listed.
Agency
Standard
Underwriters Laboratories Inc.
NEMKO
UL60950-1 1st (2003) (USA/Canada)
IEC60950-1 Edition 1 (2001)
This product was manufactured under a registered ISO9001 Quality system.
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RegulatoryInformation
Regulatory Information
CE Mark
The CE mark applied to this product symbolizes Xerox's declaration of conformity with
the following applicable Directives of the European Union as of the dates indicated:
January 1, 1995: Council Directive 72/23/EEC amended by Council directive 93/68/
EEC, approximation of the laws of the member states related to low voltage equipment.
January 1, 1996: Council directive 89/336/EEC, approximation of the laws of the
member states related to electromagnetic compatibility.
March 9, 1999: Council Directive 99/5/EC, on radio equipment and telecommunications
terminal equipment and the mutual recognition of their conformity.
A full declaration of conformity, defining the relevant directives and referenced
standards, can be obtained from your authorized local dealer.
WARNING: In order to allow this equipment to operate in proximity to Industrial
Scientific and Medical (ISM) equipment, the external radiation from the ISM
equipment may have to be limited or special mitigation measures taken.
WARNING: This is a Class A product. In a domestic environment the product may
cause radio frequency interference, in which case the user may be required to
take adequate measures.
WARNING: Shielded interface cables must be used with this product to maintain
compliance with Council Directive 89/336/EEC.
WARNING: Use AWG26 or thicker telephone line to this equipment.
For FAX Function
USA
FAX Send Header Requirements:
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to
use a computer or other electronic device, including a FAX machine, to send any
message unless such message clearly contains in a margin at the top or bottom of each
transmitted page or on the first page of the transmission, the date and time it is sent
and an identification of the business or other entity, or other individual sending the
message and the telephone number of the sending machine or such business, other
entity or individual. The telephone number provided may not be a 900 number or any
other number for which charges exceed local or long distance transmission charges.
In order to program this information into your machine, refer to customer
documentation and follow the steps provided.
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1 Before Using the Machine
Data Coupler Information:
This equipment complies with Part 68 of the FCC rules and the requirements adopted
by the Administrative Council for Terminal Attachments (ACTA). On the rear of this
equipment is a label that contains, among other information, a product identifier in the
format US:AAAEQ##TXXXX. If requested, this number must be provided to the
Telephone Company.
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted
by the ACTA. A compliant telephone cord and modular plug is provided with this
product. It is designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.
You may safely connect the machine to the following standard modular jack: USOC RJ-
11C using the compliant telephone line cord (with modular plugs) provided with the
installation kit. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices
that may be connected to a telephone line. Excessive RENs on a telephone line may
result in the devices not ringing in response to an incoming call. In most but not all
areas, the sum of RENs should not exceed five (5.0). To be certain of the number of
devices that may be connected to a line, as determined by the total RENs, contact the
local Telephone Company. For products approved after July 23, 2001, the REN for this
product is part of the product identifier that has the format US:AAAEQ##TXXXX. The
digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).
For earlier products, the REN is separately shown on the label.
If this Xerox equipment causes harm to the telephone network, the Telephone
Company will notify you in advance that temporary discontinuance of service may be
required. But if advance notice is not practical, the Telephone Company will notify the
customer as soon as possible. Also, you will be advised of your right to file a complaint
with the FCC if you believe it is necessary.
The Telephone Company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens, the
Telephone Company will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
If trouble is experienced with this Xerox equipment, for repair or warranty information,
please contact the appropriate service center; details of which are displayed either on
the machine or contained within the User Guide. If the equipment is causing harm to
the telephone network, the Telephone Company may request that you disconnect the
equipment until the problem is resolved.
Repairs to the machine should be made only by a Xerox Service Representative or an
authorized Xerox Service Provider. This applies at any time during or after the service
warranty period. If unauthorized repair is performed, the remainder of the warranty
period is null and void. This equipment must not be used on party lines. Connection to
party line service is subject to state tariffs. Contact the state public utility commission,
public service commission or corporation commission for information.
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RegulatoryInformation
If your office has specially wired alarm equipment connected to the telephone line,
make sure that the installation of this Xerox equipment does not disable your alarm
equipment. If you have questions about what will disable alarm equipment, consult your
Telephone Company or a qualified installer.
CANADA
NOTE: The Industry Canada label identifies certified equipment. This certification
means that the equipment meets certain telecommunications network protective,
operational and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). The Department does not
guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users must make sure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. The customer should
be aware that compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be coordinated by a representative designated
by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request
the user to disconnect the equipment.
Users should make sure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe systems, if present,
are connected together. This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.
NOTE: The Ringer Equivalence Number (REN) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be connected
to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the Ringer
Equivalent Numbers of all of the devices does not exceed 5. The Canadian REN value
of this equipment is 0.3.
EUROPE
Radio Equipment & Telecommunications Terminal Equipment Directive:
This Xerox product has been self-certified by Xerox for pan-European single terminal
connection to the analogue public switched telephone network (PSTN) in accordance
with Directive 1999/5/EC. The product has been designed to work with the national
PSTNs and compatible PBXs of the following countries:
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1 Before Using the Machine
Austria
Denmark
Greece
Italy
Belgium
Bulgaria
Czech Republic
Germany
Ireland
Finland
France
Hungary
Iceland
Luxembourg
Portugal
Netherlands
Romania
Norway
Poland
Sweden
Spain
Switzerland
United Kingdom
In the event of a problem you should contact your authorized local dealer in the first
instance. This product has been tested to and is compliant with TBR21, a specification
for terminal equipment for use on analogue-switched telephone networks in the
European Economic Area. The product may be configured to be compatible with other
countries’ networks. Please contact your authorized local dealer if it needs to be
reconnected to another country’s network. There are no user-adjustable settings in the
product.
NOTE: Although this product can use either loop disconnect (pulse) or DTMF (tone)
signaling, it is recommended that it is set to use DTMF signaling. DTMF signaling
provides reliable and faster call setup.
Modification of this product, connection to external control software or to external
control apparatus not authorized by Xerox, will invalidate its certification.
Regulatory Information for RFID
This product generates 13.56 MHz using an Inductive Loop System as a radio
frequency identification system device (RFID). This system is certified in compliance
with European Council Directive 99/5/EC and applicable local laws or regulations as
applicable.
Environmental Compliance
USA
®
Energy Star
As an ENERGY STAR® partner, Xerox Corporation/Fuji Xerox has determined that the
basic configuration of this product meets the ENERGY STAR® guidelines for energy
efficiency.
The ENERGY STAR® and ENERGY STAR MARK are registered United States
trademarks.
The ENERGY STAR® Office Equipment Program is a team effort between U.S.,
European Union and Japanese governments and the office equipment industry to
promote energy-efficient copiers, printers, fax, multifunction machine, personal
computers, and monitors. Reducing product energy consumption helps combat smog,
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AboutLicense
acid rain and long-term changes to the climate by decreasing the emissions that result
from generating electricity.
Xerox ENERGY STAR® equipment is preset at the factory to enter a “low power” state
and/or shut off completely after a specified period of use. These energy-saving features
can reduce product energy consumption by half when compared to conventional
equipment.
Recovery times from low power mode:
Recommended types of recycled paper:
25 sec.
Type 3R91165
Canada
M
Environmental Choice
Terra Choice Environmental Services, Inc. of Canada has verified that this product
conforms to all applicable Environmental ChoiceM EcoLogoM requirements for
minimized impact to the environment.
As a participant in the Environmental ChoiceM program, Xerox Corporation has
determined that this product meets the Environmental ChoiceM guidelines for energy
efficiency.
Environment Canada established the Environmental ChoiceM program in 1988 to help
consumers identify environmentally responsible products and services. Copier, printer,
digital press and fax products must meet energy efficiency and emissions criteria, and
exhibit compatibility with recycled supplies. Currently, Environmental ChoiceM has
more than 1600 approved products and 140 licensees. Xerox has been a leader in
offering EcoLogoM approved products.
Europe
Energy
Xerox Corporation has designed and tested this product to meet the energy restrictions
required to establish Group for Energy Efficient Appliances (GEEA) compliance and
has notified the registration authorities.
About License
JPEG Code
Our printer software uses some of the codes defined by the Independent JPEG Group.
Heimdal
Copyright © 2000 Kungliga Tekniska Högskolan (Royal Institute of Technology,
Stockholm, Sweden). All rights reserved.
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1 Before Using the Machine
Redistribution and use in source and binary forms, with or without modification, are
permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. Neither the name of the Institute nor the names of its contributors may be used to
endorse or promote products derived from this software without specific prior written
permission.
THIS SOFTWARE IS PROVIDED BY THE INSTITUTE AND CONTRIBUTORS “AS IS”
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE INSTITUTE
OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED
AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN
ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
OpenSSL
Copyright © 1998-2003 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are
permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the
following acknowledgment:
OpenSSL Toolkit. (http://www.openssl.org/)”
4. The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to endorse
or promote products derived from this software without prior written permission. For
written permission, please contact [email protected].
5. Products derived from this software may not be called “OpenSSL” nor may
“OpenSSL” appear in their names without prior written permission of the OpenSSL
Project.
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AboutLicense
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL
PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS
OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
([email protected]). This product includes software written by Tim Hudson
Original SSLeay
Copyright © 1995-1998 Eric Young ([email protected]) All rights reserved.
This package is an SSL implementation written by Eric Young ([email protected]).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following
conditions are adhered to. The following conditions apply to all code found in this
distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL
documentation included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson ([email protected]).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not
to be removed. If this package is used in a product, Eric Young should be given
attribution as the author of the parts of the library used. This can be in the form of a
textual message at program startup or in documentation (online or textual) provided
with the package.
Redistribution and use in source and binary forms, with or without modification, are
permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions
and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the
following acknowledgement:
“This product includes cryptographic software written by Eric Young
The word ‘cryptographic’ can be left out if the rouines from the library being used are
not cryptographic related :-).
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1 Before Using the Machine
4. If you include any Windows specific code (or a derivative thereof) from the apps
directory (application code) you must include an acknowledgement:
“This product includes software written by Tim Hudson ([email protected])”
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED
AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN
ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
The license and distribution terms for any publicly available version or derivative of this
code cannot be changed i.e., this code cannot simply be copied and put under another
distribution license (including the GNU Public License).
Illegal Copies
USA
Congress, by statute, has forbidden the reproduction of the following subjects under
certain circumstances. Penalties of fine or imprisonment may be imposed on those
guilty of making such reproductions.
1. Obligations or Securities of the United States Government, such as:
Certificates of Indebtedness
Coupons from Bonds
Silver Certificates
National Bank Currency
Federal Reserve Bank Notes
Gold Certificates
United States Bonds
Federal Reserve Notes
Certificates of Deposit
Treasury Notes
Fractional Notes
Paper Money
Bonds and Obligations of certain agencies of the government, such as FHA, etc.
Bonds (U.S. Savings Bonds may be photographed only for publicity purposes in
connection with the campaign for the sale of such bonds.)
Internal Revenue Stamps. If it is necessary to reproduce a legal document on which
there is a canceled revenue stamp, this may be done provided the reproduction of
the document is performed for lawful purposes.
Postage Stamps, canceled or uncanceled. For philatelic purposes, Postage Stamps
may be photographed, provided the reproduction is in black and white and is less
than 75% or more than 150% of the linear dimensions of the original.
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IllegalCopies
Postal Money Orders.
Bills, Checks, or Draft of money drawn by or upon authorized officers of the United
States.
Stamps and other representatives of value, of whatever denomination, which have
been or may be issued under any Act of Congress.
2. Adjusted Compensation Certificates for Veterans of the World Wars.
3. Obligations or Securities of any Foreign Government, Bank, or Corporation.
4. Copyrighted materials, unless permission of the copyright owner has been obtained
or the reproduction falls within the “fair use” or library reproduction rights provisions
of the copyright law. Further information of these provisions may be obtained from
the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular
R21.
5. Certificates of Citizenship or Naturalization. Foreign Naturalization Certificates may
be photographed.
6. Passports. Foreign Passports may be photographed.
7. Immigration Papers.
8. Draft Registration Cards.
9. Selective Service Induction Papers that bear any of the following Registrant's
information:
Earnings or Income
Court Record
Dependency Status
Previous military service
Physical or mental condition
Exception: United States military discharge certificates may be photographed.
10.Badges, Identification Cards, Passes, or Insignia carried by military personnel, or by
members of the various Federal Departments, such as FBI, Treasury, etc. (unless
photograph is ordered by the head of such department or bureau.)
Reproducing the following is also prohibited in certain states:
Automobile Licenses - Drivers' Licenses - Automobile Certificates of Title.
The above list is not all inclusive, and no liability is assumed for its completeness or
accuracy. In case of doubt, consult your attorney.
Canada
Parliament, by statute, has forbidden the reproduction of the following subjects under
certain circumstances. Penalties of fine or imprisonment may be imposed on those
guilty of making such reproductions.
1. Current bank notes or current paper money.
2. Obligations or securities of a government or bank.
3. Exchequer bill paper or revenue paper.
4. The public seal of Canada or of a province, or the seal of a public body or authority
in Canada, or of a court of law.
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1 Before Using the Machine
5. Proclamations, orders, regulations or appointments, or notices thereof (with intent
to falsely cause same to purport to have been printed by the Queen's Printer for
Canada, or the equivalent printer for a province).
6. Marks, brands, seals, wrappers or designs used by or on behalf of the Government
of Canada or of a province, the government of a state other than Canada or a
department, board, Commission or agency established by the Government of
Canada or of a province or of a government of a state other than Canada.
7. Impressed or adhesive stamps used for the purpose of revenue by the Government
of Canada or of a province or by the government of a state other than Canada.
8. Documents, registers or records kept by public officials charged with the duty of
making or issuing certified copies thereof, where the copy falsely purports to be a
certified copy thereof.
9. Copyrighted material or trademarks of any manner or kind without the consent of the
copyright or trademark owner.
The above list is provided for your convenience and assistance, but it is not all-
inclusive, and no liability is assumed for its completeness accuracy. In case of doubt,
consult your solicitor.
Other countries
Copying certain documents may be illegal in your country. Penalties of fine or
imprisonment may be imposed on those found guilty of making such reproductions.
• Currency notes
• Bank notes and cheques
• Bank and government bonds and securities
• Passports and identification cards
• Copyright material or trademarks without the consent of the owner
• Postage stamps and other negotiable instruments
This list is not inclusive and no liability is assumed for either its completeness or
accuracy. In case of doubt, contact your legal counsel.
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Product Recycling and Disposal
Product Recycling and Disposal
Xerox operates a worldwide equipment take-back and reuse/recycle program. Contact
your Xerox Sales Representative (1-800-ASK-XEROX) to determine whether this
Xerox product is part of the program. For more information about Xerox environmental
programs, visit www.xerox.com/environment.html.
If your product is not part of the Xerox program and you are managing its disposal,
please note that the product may contain lead and other materials whose disposal may
be regulated due to environmental considerations. The presence of lead is fully
consistent with global regulations applicable at the time that this product was placed on
the market. For recycling and disposal information, contact your local authorities. In the
United States, you may also refer to the Electronic Industries Alliance web site:
www.eiae.org.
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1 Before Using the Machine
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2 Product Overview
This machine is not simply a conventional copier but a digital device capable of
copying, faxing, printing and scanning, depending on the configuration.
The appearance of the screen on your machine may differ slightly depending on the
model and configuration. However, feature descriptions and functionality described
here remain the same.
For information about available options not described here, visit the Xerox web site or
contact your Xerox Sales Representative.
Identifying the Machine Components
The following diagram shows the standard and optional components of the machine.
Configuration may vary depending on the model.
Document Feeder
Document Glass
(under the Document Feeder)
Control Panel
Screen
Center Output Tray
Duplex Kit (Optional)
On / Off Switch
A
D
Connector (LINE)
Tray 5 (Bypass Tray)
Connector (TEL)
B
Tray 1
Tray 2 (Optional)
C
Tray 3 (Optional)
Tray 4 (Optional)
Front Cover
NOTE: Depending on the configuration, the Document Glass Cover is attached
instead of the Document Feeder. A maximum of three optional paper trays can be
attached.
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2 Product Overview
Connector (LINE)
Located on the right-hand side of the machine. Connect a telephone cable to this jack.
Then connect the other end to the wall jack.
Connector (TEL)
Located on the right-hand side of the machine. Connect a telephone to this jack if
required.
Document Feeder
There are two types of document feeder for the machine. One type is the ADF
(Automatic Document Feeder) which provides single-sided scanning, the other type is
the DADF (Duplex Automatic Document Feeder) which enables both sides of the
document to be scanned automatically.
Duplex Kit
Allows you to make double-sided copies.
For more information on how to make double-sided copies, refer to 2 Sided in the Copy
chapter on page 54.
Tray 1 to 4
Tray 1 is standard equipment and can hold a maximum of 250 sheets of 80 g/m2 (20lb)
paper. Tray 2, 3, and 4 are options and similar to Tray 1. These trays can hold a
maximum of 500 sheets of 80 g/m2 (20lb) paper. Tray 2 is required to install Tray 3
and 4.
Center Output Tray
Delivers the printouts face down in this tray.
Tray 5 (Bypass Tray)
Allows you to load custom size paper as well as standard paper. Also load other types
of sheets in this tray, such as transparencies and labels that cannot be loaded in
Tray 1. To load paper manually, open Tray 5 (bypass tray).
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SystemControls
System Controls
9
10
11 12
1 2
3 4
5
6
7
8
29
14
28 27 26
25 24 23 22 21 20 19 18
17 16
15
13
Button/Indicator
Function
1
<Manual Dial>
Allows you to send and receive documents manually.
This button works only for faxing with the document
feeder; When the document is loaded into the feeder,
you can press the button only for sending. When the
document is not loaded into the feeder, you can press
the button only for receiving.
NOTE: Press the <Manual Dial> button before setting
the recipient or functions. Pressing the <Manual Dial>
button resets the specified recipient and set functions.
2
<Direct Send>
Allows you to use the direct send feature. Refer to
Direct Send in the Fax chapter on User Guide.
3
4
5
<Fax Transmitting>
<Jobs in Memory>
<Select>
Indicates that data is being transmitted or received.
Indicates there is data stored in the machine.
Allows you to select options displayed on the screen.
Each press of the <Select> button moves you up one
option.
6
7
8
9
<I><J>
Use these buttons to switch between screens. You can
also use them to move the cursor in the entry field.
<Dial Pause>
<Speed Dial>
<Language>
Enters a pause in a telephone number when
transmitting a fax.
Allows you to specify the fax number or e-mail address
using Speed Dial codes.
Changes the language displayed on the screen.
10 <Log In/Out>
Allows you to log in to the machine as the Key Operator,
and change the default settings. You can also register a
destination in the Address Book, a Fax Program, or a
bulletin board. Refer to Setups chapter on User Guide.
11
<Power Saver> (Green light) Indicates whether the machine is in the power saver
mode. Also allows you to cancel this mode.
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2 Product Overview
Button/Indicator
Function
12 <Clear All>
Restores the default settings and resume to the first
screen of Copy or Fax.
13 <Stop>
14 <Error>
15 <Start>
16 <C>
Temporarily stops a job.
Indicates that an error occurred.
Starts or resumes a job.
Deletes a numeric value or the last letter and symbol
entered.
17 <# (hash)>
18 <*(asterisk)>
19 <Enter>
Shows the symbols entered.
Used when you switch the machine to tone.
Determines any changed settings or entered values.
20 <Exit>
Returns to the previous screen without acquiring any
changed settings or entered values.
21 <Collated>
Provides a quick way of using the sort feature.
Provides a quick way of selecting the document type.
Provides a quick way of specifying the enlarge ratio.
Provides a quick way of specifying the reduction ratio.
Provides a quick way of selecting the paper tray.
22 <Orig. Type>
23 <Enlarge>
24 <Reduce>
25 <Paper Supply>
26 <Address Book>
Allows you to select the destination registered in the
Address Book or the program registered in the Fax
Program.
27 <Address Enter/Next>
28 One Touch panels
Allows you to send a fax or e-mail to multiple
destinations at the same time.
Displays the number of One Touch buttons. Flip the
panel to access page 1 (001 to 018), page 2 (019 to
036), or page 3 (p01 to p18 for Fax Program).
29 One Touch buttons
Specifies Speed Dial or the Fax Program at a single
touch.
Power On/Off
Powering On
Ensure that the machine is connected to a suitable power supply and that the power
plug is firmly connected to the electrical outlet. For more information, refer to Electrical
Specifications in the Specifications chapter on User Guide.
The machine is ready to make copies about 25 seconds after the power is switched on.
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Ground Fault Interrupter (GFI)
1. Press the power switch to the
<I> position.
NOTE: If the machine does not start
up, check that the <RESET> button
on the side of the machine is in the
reset position.
Powering Off
If the Fax option is installed, make sure that the <Jobs in Memory> indicator on the
control panel is off before you switch off the machine. If you switch off the machine
while the <Jobs in Memory> indicator is lit for more than hour, all stored documents will
be deleted. After charging for 30 hours, the machine is able to keep stored documents
for an hour.
NOTE: Wait at least 20 seconds between powering the system off and on. Failure to
do so could cause damage to the disk.
Ground Fault Interrupter (GFI)
If a fault is detected in the power supply to the machine, a Ground Fault Interrupter
(GFI) device on the machine automatically cuts all electrical power. If power is
interrupted, locate the <RESET> button on the side of the machine. If the GFI has been
triggered, the <RESET> button will be in the tripped position. To restore power to the
machine, press the <RESET> button.
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2 Product Overview
Before using the machine, press the <TEST> button. If the GFI is working properly, the
<RESET> button should pop up. If it does, press the <RESET> button.
<TEST>
button
<RESET>
button
NOTE: If the <RESET> button pops back up when you press it, or if power is not
restored by this procedure, contact the Xerox Welcome Center.
Power Saver Modes
The machine has energy saving features that significantly reduce the power
consumption during inactivity. The <Power Saver> button is located on the upper-right
position of the control panel, and lights up when the power saving feature is enabled.
The power saving feature operates in the following two modes.
• Low Power Mode
• Sleep Mode
<Power Saver> light/button
NOTE: If the active tray runs out of paper when printing and remains untouched, or
the tray is pulled out from the machine and remains out, the power saving feature
does not operate.
Low Power Mode
The machine automatically switches into the Low Power Mode after a specified period
of time from the last copy, fax, scan, or print operation. In this mode, the screen is
turned off, and the Power Saver light is on. The Low Power Mode is canceled when the
<Power Saver> button on the control panel is pressed, or a fax or print job is received
by the machine. The factory default setting of 14 minutes is customer changeable
within the range of 1 to 60 minutes.
For more information, refer to Power Saver in the Setups chapter on User Guide.
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Changing the Default Time Settings
Sleep Mode
The machine automatically switches to the Sleep Mode after the Low Power Mode
continues for a specified period of time. The Sleep Mode has a reduced power
consumption compared to the Low Power Mode. In this mode, the screen is turned off,
and the Power Saver light is on. The Sleep Mode is cancelled when the <Power Saver>
button is pressed, or a fax or print job is received by the machine. The factory default
setting of 1 minute is customer changeable within the range of 1 to 239 minutes.
For more information, refer to Power Saver in the Setups chapter on User Guide.
Changing the Default Time Settings
This section describes how to change the default time settings such as Auto Clear,
Power Saver, and Scanning Timer. For more information, refer to Timer Settings in the
Setups chapter on User Guide.
1. Press the <Log In/Out> button on the
control panel.
<Log In/Out> button
2. Select [System Settings] using the
<Select> button.
3. Enter the Key Operator password using
the numeric keypad on the control
panel.
NOTE: The default Key Operator password is “11111”.
4. Select [Confirm] using the <Select> button, or press the <Enter> button.
5. Select [Common Settings] on the
[System Settings] screen using the
<Select> button.
6. Press the <Enter> button.
7. Select [Timer Settings] on the [Common
Settings] screen using the <Select>
button.
8. Press the <Enter> button.
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2 Product Overview
9. Select the required option.
10. Enter the value using the numeric
keypad.
NOTE: You may have to delete the existing value (by choosing <C> on the control
panel) before entering the new value.
11. Press the <Enter> button.
Modes
The mode buttons are used to access the screens which allow you to select features,
monitor the status of jobs and obtain general information about the machine.
There are six mode buttons on the machine:
• Copy
• Fax
• E-Mail
• Log In/Out
• Job Status
• Machine Status
NOTE: Depending on the configuration, there may be three mode buttons on the
machine: <Log In/Out>, <Job Status> and <Machine Status> buttons.
<Job Status> <E-mail> button <Fax> button <Copy> button
button
<Log In/Out> button
<Machine Status>
button
Copy
Use this button to access the Copy function which is used to make copies. The Copy
mode contains three screens which provide access to the many Copy features.
Features such as Reduce/Enlarge, Multiple-Up and Mixed Size Originals are available
to support all of your copying requirements.
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Modes
1. Press the <Copy> button on the control
panel.
2. Press the <I> or <J> button to switch
between screens.
3. To exit the Copy mode, press another mode button.
For more information about Copy features, refer to Copy chapter on page 45.
Fax
Use this button to access the optional Fax function which is used to send faxes and
access functions such as Mailbox and Polling. The Fax mode contains seven screens
used to access features such as Resolution, Delayed Start and Priority Send.
1. Press the <Fax> button on the control
panel.
2. Press the <I> or <J> button to switch
between screens.
3. To exit the Fax mode, press another mode button.
For more information about Fax features, refer to Fax chapter on page 57.
E-mail
Use this button to access the optional E-mail function used for sending e-mails. The E-
mail mode contains three screens which provide access to the E-mail features.
Features such as Lighten/Darken, Scan Size and 2 Sided Originals are available to
support all of your e-mail requirements.
1. Press the <E-mail> button on the
control panel.
2. Press the <I> or <J> button to switch
between screens.
3. To exit the E-mail mode, press another mode button.
For more information about E-mail features, refer to E-mail chapter on page 63.
Log In/Out
Use this button to log in to the machine as the Key Operator. You can change the
various default settings and register a destination in the Address book, a Fax Program,
a Mailbox, or a Bulletin Board.
When the Auditron feature is enabled, enter the password for the account displayed on
the screen after you press the <Log In/Out> button.
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2 Product Overview
1. Press the <Log In/Out> button on the
control panel.
2. Select the required option.
NOTE: To select System Settings, the Key Operator password is required. The default
Key Operator password is “11111”.
For more information, refer to Setups Procedure in the Setups chapter on User Guide.
Job Status
Use this button to view the progress of a job and if necessary, stop and delete the job.
It can also display the log and detailed information about completed jobs. The latest job
will be at the top of the list.
1. Press the <Job Status> button on the
control panel.
2. Press the <I> or <J> button to switch
between screens.
3. Press the <Job Status> button at any time to exit.
For more information, refer to the following.
Current – page 36
All Jobs – page 36
Current
Displays the jobs in progress. You can view the job attributes or delete jobs from this
screen. Use the <Select> button on the control panel to select a job. If there is no job
in progress, the following message displays: “No Active Jobs”.
Stop (Delete)
Stops the job in progress and deletes it from the queue.
Details
Displays the job attributes. The contents of each screen may differ depending on the
type or status of the job.
All Jobs
Displays the jobs waiting or suspended, and all finished jobs in the system.
The contents of each screen may differ depending on the type or status of the job.
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Modes
1. Press the <J> button on the control
panel.
2. Select the required option.
Fax/E-mail
You can select either [Send] or [Receive] for a fax job, and [Send] for an e-mail job.
• Send – Displays the fax and e-mail out-going jobs. Select a job from the list using
the <Select> buttons and select [Details] to view the job attributes on the next
screen.
• Receive – Displays the fax in-coming jobs. Select a job from the list using the
<Select> buttons and select [Details] to view the job attributes on the next screen.
Print Job
Displays the print jobs. The suspended and completed jobs are not displayed. Select a
job from the list using the <Select> buttons and select [Details] to view the job attributes
on the next screen.
• Details – Displays the job attributes. You can cancel or eject the job from each
screen using the [Cancel] or [Eject] options.
Machine Status
Use this button to display information about the machine. This button allows you to view
the billing meter, print lists/reports, check the paper supply, and review the status of
faults.
1. Press the <Machine Status> button on
the control panel.
Press the <Machine Status> button at
any time to exit.
The following icons show the status of print jobs or consumables.
– Shows the print job in progress.
– Shows the error in the print jobs.
– Shows the toner cartridge needs to be replaced soon.
– Shows the drum cartridge needs to be replaced soon.
For more information, refer to the following.
Error Information – page 37
Consumables – page 38
Report/List (Non-print Jobs) – page 38
Report/List (Print Jobs) – page 39
Billing Meter – page 41
Print Mode – page 41
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Error Information
This screen allows you to view the date and time of the errors, the error codes and the
status of each error.
The contents of each screen may differ depending on the type or status of the job.
1. Select [Error Information] on the
[Machine Status] screen using the
<Select> button.
2. Press the <Enter> button.
3. Press the <I> or <J> button to switch between screens.
Non-print
Displays the error information for all jobs except print jobs. Select a job from the list
using the <Select> buttons and select [Details] to view the job attributes on the next
screen.
Print Job
Displays the error information of print jobs. Select a job from the list using the <Select>
buttons and select [Details] to view the job attributes on the next screen.
Consumables
This screen allows you to check the status of cartridges.
1. Select [Consumables] on the [Machine
Status] screen using the <Select>
button.
2. Press the <Enter> button.
Toner Cartridge
Displays what remains of the toner cartridge in three levels.
Drum Cartridge
Displays what remains of the drum cartridge in three levels.
Report/List (Non-print Jobs)
This screen allows you to print various reports and lists for each non-print job.
1. Select [Report/List] on the [Machine
Status] screen using the <Select>
button.
2. Press the <Enter> button.
3. Select the required option.
4. To print the selected report or list, press the <Enter> button, and then press the
<Start> button.
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Modes
Sent Report
Prints a Sent Report which provides information about the last 50 fax transmissions and
e-mail sendings. The detailed information reported for each job includes: the recipient
name, the transmission time, the modes, and the transmission result.
Received Report
Prints a Received Report which provides information about the last 50 faxes received.
The detailed information reported for each job includes: the sender name, the reception
time, the modes, and the result.
Copy Meter
Confirm the account data, such as the account name, the limit set for the account, and
the total number of copies, for each account.
Address Book
Confirm the contents of Address Book. The contents are printed as a list with recipient
names, fax numbers and F Code for fax, as well as e-mail addresses for e-mail, in
numerical order of Speed Dial code.
Fax Program
Prints detailed information for each Fax Program. The list includes the program name,
the setting for each feature, the recipient name, and the Speed Dial code.
System Settings
Confirm the status of settings on this machine. Prints out contents of the serial number,
Auditron details, and Copy/Fax/e-mail settings as a report in list form.
Mailbox
Confirm a list of registered mailboxes. Prints out the box names, F Code, etc. in
numerical order by box number.
Bulletin Board List
Prints out a report as a list of registered bulletin boards. The list shows titles of
registered documents, date and time of document registration, etc., in numerical order
of bulletin board.
F Code Settings
Prints a report detailing information about the F Code receive settings for the mailboxes
registered. The list includes reception information such as the F Code or password, or
information about the forwarding destination.
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2 Product Overview
Report/List (Print Jobs)
This screen allows you to print various reports and lists for print jobs.
1. Select [Report/List] on the [Machine
Status] screen using the <Select>
button.
2. Press the <Enter> button.
3. Press the <J> button to display the Print Jobs screen.
4. Select the required option by selecting [T] or [S] using the <Select> button.
5. To print out the selected report or list, press the <Enter> button, and then press
the <Start> button.
Job History Report
Prints information on printing results, such as whether data from the PC has been
printed correctly. The status of up to 50 jobs can be printed on the report.
Descriptions of jobs with errors are printed in the [Job Status] column. For details on
the error description, refer to Fault Codes in the Problem Solving chapter on page 95.
Error History Report
Prints information of up to the latest 50 errors that occurred in the machine. For Error
code, refer to Fault Codes in the Problem Solving chapter on page 95.
Print Meter
Prints information about the total printed pages and total number of sheets used in the
machine according to different PC or job owners. The [Print Meter Report] counts
pages from the point where data has been initialized.
System Settings
Prints the status of the machine such as hardware configuration and network
information. Print this report to check whether optional accessories have been correctly
installed.
Fonts List
Prints a list of fonts that can be used on the machine.
PS Fonts List
Prints a list of PostScript fonts that can be used on the machine when the PostScript
Kit is installed.
Print Language
Allows you to print a report or a list of the following print language information.
Press the <Enter> button, and then select the required option by selecting [T] or [S]
using the <Select> button.
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Modes
• PCL Form List – Prints a list of the registered PCL form.
• PS Logical – Prints a list of printers created in PostScript when the PostScript kit has
been installed. Allows you to check the settings for up to 10 registered logical
printers.
• PDF Settings – Prints a report which provides the various settings in the PDF print
mode.
• PCL Settings – Prints a report which provides the various settings in the PCL print
mode.
Billing Meter
Allows you to view the total number of prints made on the machine. You can also view
the machine Serial Number.
1. Select [Billing Meter] on the [Machine
Status] screen using the <Select>
button.
2. Press the <Enter> button.
Serial No.
Displays the Serial Number of the machine.
Total
Indicates the total number of prints made on the machine.
Print Jobs
Indicates the total number of pages used for print jobs.
Non-print Jobs
Indicates the total number of pages used for all jobs except print jobs.
Print Mode
Allows you to change the default printer mode and change printer language settings.
1. Select [Print Mode] on the [Machine
Status] screen using the <Select>
button.
2. Press the <Enter> button.
On-line
Sets the printer mode to online.
Off-line
Sets the printer mode to offline. When offline, the machine cannot receive data or
process printing.
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2 Product Overview
Emulation
Sets the Emulation mode of PDF or PCL.
PDF
• Quantity – Specify the copies to be printed between 1 to 999.
• 2 Sided Print – Specify whether or not to do double-sided printing. When double-
sided printing is enabled, select which edge of the paper is to be bound: [Flip on long
edge] or [Flip on short edge].
• Print Mode – Select the print mode from [Normal], [High Quality], or [High Speed].
• Password – If a password has been set for a PDF file, then specify the password
here in advance. Printing of the PDF file will be performed only when the file
password matches the password specified here.
• Collated – Select this to set whether to collate multiple copies of the printout by sets
(sorted in the order of page 1, 2, 3, ... 1, 2, 3...).
• Paper Size – Select the paper size from [A4] or [Auto].
Select [Auto] to print on a paper size that is automatically determined according to
the size and settings of the PDF file to be printed.
PCL
• Paper Tray – Select the paper tray to use for printing.
• Paper Size – Select the paper size for printing.
• Bypass Size – Select the paper size for Tray 5 (bypass tray).
• Orientation – Select the print orientation: [Portrait] or [Landscape].
• 2 Sided Print – Specify whether or not to do double-sided printing. When [On] is
selected, select which edge of the paper is to be bound: [Flip on long edge] or [Flip
on short edge].
• Font – Specify the font used.
• Symbol Set – Specify the font symbols.
• Font Size – Specify the font size. You can specify a value between 4.00 and 50.00
in increments of 0.25.
• Font Pitch – Specify the character spacing. You can specify a value between 6.00
and 24.00 in increments of 0.01.
• Form Lines – Specify the form line (the number of lines per form). You can specify
a value between 5 and 128 in increments of 1.
• Quantity – Specify the copies to be printed between 1 to 999.
• Image Enhancement – Select whether to perform image enhancement. Image
enhancement is a feature that makes the boundary line between black and white
smoother to decrease jags and enhance the visual appearance.
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Auditron Access Screen
• HexDump – Specify whether to print the data sent from a PC in the ASCII code
corresponding to the hexadecimal notation format so the data contents can be
checked.
• Draft Mode – Specify whether or not to print in draft mode.
• Line Termination – Select the line termination: [Off], [Add-LF] (appends a line feed
to carriage return), [Add-CR] (appends a carriage return to line feed and form feed),
or [CR-XX] (appends a carriage return to line feed and form feed, and a line feed to
a carriage return).
Auditron Access Screen
This feature electronically records the number of copies or prints made for each user
account, and controls access and use of the machine. To enable this feature, you need
to log in as the Key Operator and change the default setting of [Auditron Mode] from
[Off] to [On]. The Key Operator can change the password or account limits for copy/
print jobs. For more information, refer to Auditron Administration in the Setups chapter
on User Guide.
1. Press the <Log In/Out> button on the
control panel.
2. Select [System Settings] using the
<Select> button.
<Log In/Out> button
3. Enter the Key Operator password using
numeric keypad.
NOTE: The default Key Operator password
is “11111”.
4. Select [Confirm] using the <Select> button, or press the <Enter> button.
5. Select [Auditron Admin.] on the [System
Settings] screen using the <Select>
button.
6. Press the <Enter> button.
7. Select the required option.
8. Press the <Enter> button.
9. Change the settings as required.
10. Press the <Enter> button.
If the Auditron feature is enabled, enter a registered password for each account before
using the machine.
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2 Product Overview
1. Enter the password of each registered account using the alphanumeric keypad on
the control panel.
2. Press the <Enter> button.
Recycled Paper
The use of recycled paper in the machine benefits the environment with no degradation
in performance. Xerox recommends recycled paper with 20% post consumer content
which can be obtained both through Xerox and other office suppliers. Contact your
Xerox representative or go to www.xerox.com for more information on other types of
recycled paper.
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3 Copy
This chapter describes how to use the copy features.
Copying Procedure
This section describes the basic copy procedure. Before making copies on the
machine, identify what is to be copied and the number of copies required. Follow the
steps below.
NOTE: If the Auditron feature is enabled, you may need a registered password for
each account before using the machine. To get the password, contact the Key
1. Load the Documents
Document input areas are as follows.
• Document feeder for single or multiple documents
• Document glass for single documents or bound originals
NOTE: The document glass cover will be fitted in the non-document feeder
configuration.
NOTE: The machine automatically detects standard document sizes. For more
information on paper sizes to be detected, refer to When Using the Copy Feature in
the Specifications chapter on User Guide. Before loading the documents of non-
standard size, you need to select the paper tray. If the document size cannot be
detected, the machine will prompt you to select the paper tray. For information on how
Document Feeder
There are two types of document feeder for the machine. One type is the Automatic
Document Feeder (ADF) and is used for single-sided scanning, the other types is the
Duplex Automatic Document Feeder (DADF) and can scan both sides of a document
automatically. The document feeder can hold up to 50 sheets of 81.4 g/m2 (20lb) paper.
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3 Copy
NOTE: The document feeder (ADF/DADF) is optional.
The available document sizes are as follows:
ADF:128 (W) × 100 mm to 307 × 1000 mm
DADF:128 (W) × 140 mm to 307 × 1000 mm or 307 × 432 mm in double-sided mode
The document feeder is capable of sequentially scanning mixed size documents. Align
the documents against the inner corner of the document feeder. This feature is
available only when the documents are standard sizes with the same width and
different lengths. When the documents are non-standard sizes or standard sizes with
the different widths, this feature is not available. Use the document glass instead of the
document feeder.
NOTE: To reduce the risk of document feeder jams, use the document glass to copy
folded or creased documents. Replace folded or creased documents with a new copy.
For more information on how to copy mixed size originals using the document feeder,
1. Before loading the documents into the
document feeder, ensure they are in
good condition and remove all staples
and paper clips.
2. Insert the documents neatly into the
document feeder, face up. The first
page should be on top with the
headings towards the back or left of the
machine.
3. Place the stack in the middle of the guides aligning the left edge with the
document feeder tray, and position the guides to just touch the edge of the
documents.
When [Paper Supply] is set to [Auto], the machine automatically selects an appropriate
tray according to the document size and orientation. If there is no appropriate tray, an
error occurs.
Document Glass
The document glass is used for a single page or bound document of 301 mm
(11 inches) for width and 431.8 mm (17 inches) for length.
If you have more than one stack of documents to scan, select [Next Originals] while the
current stack of documents is being scanned. This allows you to copy multiple or mixed
side documents as one set of data. Also you can change the copy settings for each
page.
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CopyingProcedure
1. Raise the document feeder or the
document glass cover.
2. Place the document face down on the
document glass, aligned with the tip of
the registration arrow near the top left of
the document glass.
3. Lower the document feeder or the
document glass cover.
Constant Velocity Transport Glass
The Constant Velocity Transport (CVT) glass is the narrow strip of glass located at the
left-hand side of the document glass. When documents are fed from the document
feeder, they pass over the CVT glass to scan the images into memory automatically.
The CVT glass is not used when documents are placed on the document glass.
Constant Velocity Transport Glass
2. Select the Features
Various copy features can be selected for your copy job.
NOTE: If the machine remains idle for a set time (determined by the Key Operator),
the settings will be reset. For more information, refer to Auto Clear in the Setups
chapter on User Guide.
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3 Copy
1. Press the <Copy> button on the
control panel. Ensure that the
Copy screen is displayed.
<Copy> button
2. Press the <Clear All> button
once on the control panel to
cancel any previous selections.
3. Select an option for the
required feature.
<Clear All> button
If necessary press the <I> or <J> button to switch between screens, and configure
3. Enter the Quantity
The maximum copy quantity is 99.
1. Use the numeric keypad on the control
panel to enter the number of copies
required. The number entered is
displayed in the upper right-hand corner
of the screen.
<C> button
NOTE: To cancel an incorrect entry, press the <C> button and enter the correct
quantity.
4. Start the Copy Job
1. Press the <Start> button. Each
document is scanned only once. The
number of copies remaining is displayed
in the upper right-hand corner of the
screen.
<Start> button
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CopyingProcedure
NOTE: If a problem, such as a document jam or memory full error, occurs while
scanning multiple documents, the job is canceled and the scanned data deleted. To
resume the same operation, load all the documents again and press the <Start>
button.
NOTE: If the memory full error occurs, delete unnecessary files.
5. Confirm the Copy Job in the Job Status
1. Press the <Job Status> button on the
control panel to display the Job Status
screen.
The queued copy job will be displayed. If there is no copy job in progress, the following
message is displayed: “No Active Jobs”.
Stop the Copy Job
Follow the steps below to manually cancel an activated copy job.
1. Press the <Stop> button on the
control panel to cancel the
current copy job.
<Stop> button
2. If required, press the <Job
Status> button on the control
panel to display the Job Status
screen. To exit the Job Status
screen, press the <Job Status>
button.
<Job Status> button
<Select> button
3. Select [Stop (Delete)] using the
<Select> button to clear the suspended
job.
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3 Copy
Copying Features
This section describes the various features available for a copy job. For more
information about the features available, refer to the following.
1. Press the <Copy > button on the control
panel.
2. Press the <I> or <J> button to switch
between screens.
3. Select the required features.
NOTE: Some features may not be available
depending on the machine configuration.
Paper Supply
Use this feature to select the paper tray containing the paper required for the job. The
available paper trays are displayed on the screen together with the media size and the
orientation preset for each tray. When the paper tray is selected, the paper type in the
tray is displayed on the screen.
When changing the type of media in trays 2, 3 and 4, the tray must be reprogrammed
by the Key Operator to match the media being loaded. For more information on
reprogramming the tray, contact the Key Operator or refer to Paper Type in the Setups
chapter on User Guide.
For information on the sizes and types of media supported for the machine, refer to
1. Press the <I> or <J> button to display
[Paper Supply] on the Copy screen.
2. Select [Paper Supply] using the
<Select> button.
3. Select the required option.
4. Press the <Enter> button.
NOTE: The <Paper Supply> button on the control panel provides a quick way of using
this feature.
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CopyingFeatures
Auto
Selects an appropriate tray automatically according to the document size, amount of
reduction or enlargement.
Presets
Select a paper tray from Tray 1 to 5, depending on the trays available on the machine.
When Tray 5 (bypass tray) is selected, the [Paper Size] screen is displayed. After
selecting the paper size, the [Paper Type] screen is displayed.
[Paper Size] screen
This screen is displayed automatically when loading paper other than envelopes in
Tray 5 (bypass tray).
Use this screen to select a paper size for Tray 5 (bypass tray). You can also enter a
custom paper size using the [Variable Size] screen.
You can change the order of screens between the AB series screen including the A4
size and the Inches screen including the Letter size. For more information, refer to
Common Settings in the Setups chapter on User Guide.
1. Set the paper in Tray 5 (bypass tray).
2. Press the <I> or <J> button to switch
between screens to display the required
paper size.
3. Select the required option.
4. Press the <Enter> button.
Presets
Allows you to select a paper size for Tray 5 (bypass tray). After you have selected one
of the presets, press the <Enter> button to display the [Paper Type] screen.
Variable Size
Displays the [Variable Size] screen. Use this screen to enter a custom paper size for
Tray 5 (bypass tray) using the numeric keypad on the control panel. The sizes can be
entered within the range of 89–297 mm (3.5–11.7 inches) for width and 98–432 mm
(3.9–17.0 inches) for the length in 1 mm (0.1 inch) increment. If you select [Next] using
the <Select> button, you can switch [X] and [Y] to enter the value. After you have
entered the values, press the <Enter> button to display the [Paper Type] screen.
You can change the unit of paper size on the [Variable Size] screen between
millimeters and inches. For more information, refer to Millimeters/Inches in the Setups
chapter on User Guide.
[Paper Type] screen
Use this screen to select a paper type for Tray 5 (bypass tray). For more information
on the paper types, refer to Paper Type in the Setups chapter on User Guide.
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3 Copy
1. After selecting the paper size on the
[Paper Size] screen, press the <Enter>
button.
2. Select the required option.
3. Press the <Enter> button.
Reduce/Enlarge
In addition to 100% size for copies, reduced or enlarged copies within the range of 50–
200% can be produced by selecting one of the [Reduce/Enlarge] options.
1. Press the <I> or <J> button to display
[Reduce/Enlarge] on the Copy screen.
2. Select [Reduce/Enlarge] using the
<Select> button.
3. Select the required option.
4. Press the <Enter> button.
NOTE: The <Enlarge> or <Reduce> button on the control panel provides a quick way
of using this feature.
100%
Makes copies the same size as the document.
Auto %
Automatically reduces/enlarges the image of the document to fit on the paper size
selected.
Presets
Allows you to select a reduction/enlargement ratio using the <Select> button. The one
preset ratio can be set up by the Key Operator.
Manual Entry
There are two methods of manual entry for the reduction/enlargement ratio.
• Select [100%] , and then pressing the <I> or <J> button to change the value in
increments of 1%.
• Select an option other than [Auto] and press the <C> button on the control panel,
and then enter the reduction/enlargement ratio directly using numeric keypad on the
control panel.
Lighten/Darken
This feature allows you to adjust the density for copying documents in five levels. Use
the <Select> buttons to lighten or darken the density.
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CopyingFeatures
1. Press the <I> or <J> button to display
[Lighten/Darken] on the Copy screen.
2. Select [Lighten/Darken] using the
<Select> button.
3. Select [Auto] or move T on the screen by selecting [Darken] or [Lighten] using the
<Select> button to select the density level.
4. Press the <Enter> button.
Auto
Automatically selects the density level for copying documents.
Original Type
This feature allows you to copy at the optimum image quality by selecting the original
document type.
1. Press the <I> or <J> button to display
[Original Type] on the Copy screen.
2. Select [Original Type] using the
<Select> button.
3. Select the required option.
4. Press the <Enter> button.
NOTE: The <Orig. Type> button on the control panel provides a quick way of using
this feature.
Text
Use this option to copy documents that contain text only.
Text & Photo
Use this option to copy documents with a mixture of text and photographs.
Photo
Use this option to copy documents that contain photographs only.
Multiple-Up
This feature allows you to copy two or four independent documents onto one sheet of
paper. The machine automatically reduces/enlarges the images as needed to print
them on one page.
1. Press the <I> or <J> button to display
[Multiple-Up] on the Copy screen.
2. Select [Multiple-Up] using the <Select>
button.
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3 Copy
3. Select the required option.
4. Press the <Enter> button.
1 Up
Disables the feature.
2 Up
Copies two documents onto one page.
4 Up
Copies four documents onto one page. If you select the option and press the <Enter>
button to display the 4 Up screen, you can select either [ ] (Left Start Horizontal) or [ ]
(Left Start Vertical) for the layout of the images.
NOTE: For [2 Up], images are always placed from left to right or top to bottom on the
copy page.
2 Sided
This feature allows you to automatically make double-sided copies from single-sided or
double-sided documents.
NOTE: The double-sided copy option can only be used with the Plain paper type.
1. Press the <I> or <J> button to display
[2 Sided] on the Copy screen.
2. Select [2 Sided] using the <Select>
button.
3. Select the required option.
4. Press the <Enter> button.
1J1 Sided
Produces single-sided copies from single-sided documents.
1J2 Sided
Produces double-sided copies from single-sided documents. Press the <Enter> button
to display the [Copies] screen. Select either [Rotate Side 2 Off] or [Rotate Side 2 On]
to specify the orientation for the output images.
2J1 Sided
Produces single-sided copies from double-sided documents. Press the <Enter> button
to display the [Originals] screen. Select either [Rotate Side 2 Off] or [Rotate Side 2 On]
to specify the orientation of the originals.
2J2 Sided
Produces double-sided copies from double-sided documents.
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CopyingFeatures
The following illustrations show [Rotate Side 2 Off] and [Rotate Side 2 On] orientations.
Portrait images
Landscape images
Rotate Side 2 Off
Rotate Side 2 Off
for binding on the long edge
for binding on the short edge
Rotate Side 2 On
Rotate Side 2 On
for binding on the short edge
for binding on the long edge
Output
This feature allows you to sort copy outputs when you make multiple sets of copies.
1. Press the <I> or <J> button to display
[Output] on the Copy screen.
2. Select [Output] using the <Select>
button.
3. Select the required option.
4. Press the <Enter> button.
NOTE: The <Collated> button on the control panel provides a quick way of using this
feature.
Auto
Automatically applies either [Collated] or [Uncollated] for sorting copy output. The
[Collated] option is applied when you use the document feeder. When you use the
document glass, [Uncollated] is applied.
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3 Copy
Collated
Delivers the specified number of copy sets in
the same order as the documents. For
example, two copies of a three page
document are delivered in the order 1-2-3,
1-2-3.
Uncollated
Delivers the copies in stacks based on the
number of copies requested for each
document. For example, two copies of a
three page document are delivered in the
order 1-1, 2-2, 3-3.
Mixed Size Originals
This feature allows you to load different size documents in the document feeder. The
document feeder must be used for this feature.
NOTE: When you use this feature, the width of the documents must be the same. If
you make copies of the originals with mixed width, the width of the first page will be the
size for the copies.
1. Press the <I> or <J> button to display
[Mixed Size Orig.] on the Copy screen.
2. Select [Mixed Size Orig.] using the
<Select> button.
3. Select [On] to enable the feature.
If you disable this feature and make copies of the mixed size originals, the size of the
first page will be the size for all copies.
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4 Fax
This chapter contains information about using the optional fax features, which are
dependent on your machine configuration. In addition to regular fax features, the Direct
Fax feature is available when the optional Printer Kit is installed.
Direct Fax allows you to transmit faxes directly from the PC client.
For more information about Direct Fax, refer to PCL driver On-Line Help.
Fax Procedure
This section describes the basic procedure for sending faxes. Follow the steps below.
NOTE: If the Auditron feature is enabled, you may need a password before you can
use the machine. To get a password or for more information, contact the Key
Operator.
1. Load the Documents
The following steps explain how to load documents using the document feeder or
document glass. When scanning a document in the form of sheet or multiple
documents as a stack, use the document feeder. When scanning a document that is
relatively heavy such as brochures or booklets, use the document glass.
• Document Feeder
Mixed size documents can be scanned as a stack when selecting [Auto Detect] on the
[Scan Size] screen. This feature is available only when the documents have the same
width. Use the document glass to scan mixed size documents with different width.
Otherwise, image loss may occur for the width of the first page will be the size for all
the scanned documents. All the documents are scanned at a time, therefore you can
not change the settings such as [Resolution], [Lighten/Darken], or [Reduce/Enlarge].
When you want to change the settings for each page, use the document glass.
• Document Glass
If you have more than one stack of documents to scan, select [Next Originals] using the
<Select> button while the current stack of documents is being scanned. This allows you
to transmit multiple or mixed size documents as one set of data. Also, you can change
the fax settings for each page.
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4 Fax
1. Load documents face up into the
document feeder or face down on the
document glass.
For more information on how to load the
Scan the Documents
There are two methods of scanning the documents.
• Auto Detect
Standard size documents can be automatically detected. If the document is not a
standard size, or the size cannot be detected, the machine will automatically choose
the size to prevent image loss. For more information about sizes to be detected or
replaced automatically, refer to When Using the Fax Feature in the Specifications
chapter on User Guide.
• Select the Scan Size
You can select the scan size from the preset sizes. For more information on how to
select the scan size, refer to Scan Size on User Guide.
NOTE: The long page scan feature is only available when using the document feeder.
This feature allows you to scan up to 1000 mm (39.4 inches) in length in simplex
mode, 432 mm (17.0 inches) in duplex mode. For receiving, the Key Operator can
select either to cut off or reduce the image. The ranges are 0–24 mm (0.0–0.9 inches)
for cutting off and, 60–100% for reducing. If the document length cannot be reduced
or cut off, the image is automatically divided. For more information, refer to Long Size
Originals in the Setups chapter on User Guide.
2. Select the Features
Only those features relevant to the machine configuration will be available.
NOTE: If the machine remains idle for a set time (determined by the Key Operator),
the settings will be reset. For more information, refer to Auto Clear in the Setups
chapter on User Guide.
1. Press the <Fax> button on the control
panel. Ensure that the Fax screen is
displayed.
<Fax> button
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FaxProcedure
2. Press the <Clear All> button on the
control panel once to cancel any
previous selections.
3. Select an option for the required
feature.
<Clear All> button
If necessary, press the <I> or <J> button to switch between screens, and configure
the fax settings. For more information about Fax features available, refer to Fax
Features on User Guide.
3. Specify the Destination
The following explains how to specify a destination. The machine provides the following
dialing methods for fax numbers.
NOTE: Before sending a document, check your entries to make sure you specified
correct destinations.
• Using the numeric keypad on the control panel
• Using Address Book (refer to Address Book on User Guide)
• Using Speed Dial (refer to Speed Dial on User Guide)
• Using One Touch Dial (refer to One Touch Dial on User Guide)
1. Enter the fax number using the numeric
keypad on the control panel.
You can send a fax to multiple destinations in
a single operation. For more information,
refer to Address Enter/Next on User Guide.
<Dial Pause> button
If a character is usually dialed before the telephone number, for example 9 for an
external line, a pause is required after this character. Press the <Dial Pause> button on
the control panel before continuing to enter the fax number. When you dial manually,
Dial Pause is not required; instead wait for the external dial tone before proceeding.
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4 Fax
4. Start the Fax Job
1. Press the <Start> button on the control
panel to scan and send the documents.
<Start> button
NOTE: If a problem, such as a document jam or memory full error, occurs while
scanning multiple documents, the job is canceled and the scanned data deleted. To
resume the same operation, load all the documents again and press the <Start>
button.
NOTE: If the memory full error occurs, delete unnecessary files.
NOTE: If the machine is restarted during a fax transmission due to a loss of power or
machine malfunction, the machine will start sending the document all over again when
the machine is switched on. All pages of the document will be transmitted regardless
of how many pages have already been sent to the destination before the power loss.
For example, if the transmission of a 7-page document is interrupted when the sixth
page of the document is being sent, the machine sends all seven pages when the
power is restored, including the first five pages that had already been sent before the
interruption.
5. Confirm the Fax Job in the Job Status
Follow the steps below to confirm the fax job you started.
1. Press the <Job Status> button on the
control panel to display the Job Status
screen.
The job being processed will be displayed on
the Current screen.
2. If required, press the <I> or <J> button to display the All Jobs screen.
3. Select [Fax/E-mail] using the <Select> button.
4. Select [Send] using the <Select> button. The job will be displayed on the screen.
Stop the Fax Job
Follow step 1 to manually cancel a fax job during document scanning. After scanning
the document, follow steps 2 through 3.
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FaxProcedure
1. Press the <Stop> button on the control
panel to cancel the current fax job.
<Stop> button
2. If required, press the <Job Status>
button on the control panel to display
the Job Status screen. To exit the Job
Status screen, press the <Exit> or <Job
Status> button.
<Job Status> button
3. If the job to be canceled is displayed on
the Current screen, select [Stop
(Delete)] using the <Select> button.
If not, go to step 4.
4. Press the <J> button to display the All Jobs screen.
5. Select [Fax/E-mail] using the <Select> button.
6. Select [Send] using the <Select> button.
7. Select the job to be canceled by selecting [T] or [S].
8. Select [Details] using the <Select> button.
9. Select [Stop (Delete)] using the <Select> button.
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4 Fax
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5 E-mail
This chapter contains information about using the optional E-mail features, which are
dependent on your machine configuration. To use these features, additional Memory
(for Printer), Fax Kit, Printer Kit, and Scan to Email Kit must be installed. With this
feature, documents are scanned and sent to specified destinations as e-mail
attachments. You can specify destination addresses by using Speed Dial, One Touch
Dial, the alphanumeric keypad on the control panel, or by selecting from Address Book.
NOTE: Various settings are required to use the E-mail features. For more information,
refer to the System Administration Guide.
E-mail Procedure
This section describes how to scan documents to send them as e-mail attachments.
1. Load the Documents
The following steps explain how to load documents using the document feeder or
document glass. When scanning a document in the form of sheet or multiple
documents as a stack, use the document feeder. When scanning a document that is
relatively heavy such as brochures or booklets, use the document glass.
• Document Feeder
Mixed size documents can be scanned as a stack when selecting [Auto Detect] on the
[Scan Size] screen. This feature is available only when the documents have the same
width. Use the document glass to scan mixed size documents with different width.
Otherwise, image loss may occur for the width of the first page will be the size for all
the scanned documents. All the documents are scanned at a time, therefore you can
not change the settings such as [Resolution], [Lighten/Darken], or [Reduce/Enlarge].
When you want to change the settings for each page, use the document glass.
• Document Glass
If you have more than one stack of documents to scan, select [Next Originals] using the
<Select> button while the current stack of documents is being scanned. This allows you
to scan multiple or mixed size documents as one set of data. Also, you can change the
scan settings for each page.
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5 E-mail
1. Load documents face up into the
document feeder or face down on the
document glass.
For more information on how to load the
Scan the Documents
There are two methods of scanning the documents.
• Auto Detect
Standard size documents can be automatically detected. If the document is not a
standard size, or the size cannot be detected, the machine will automatically choose
the standard size to prevent image loss. For more information about sizes to be
detected or replaced automatically, refer to When Using the E-mail Feature in the
Specifications chapter on User Guide.
NOTE: The document glass cannot automatically detect the document width less than
A4 SEF (202 mm), such as post card and A5 SEF. When you load a document with a
width less than A4 SEF, select a size close to the document size before scanning. For
more information on how to select the scan size, refer to Scan Size on User Guide.
• Select the Scan Size
You can select the scan size from the preset sizes. For more information on how to
select the scan size, refer to Scan Size on User Guide.
2. Select the Features
Only those features relevant to the machine configuration will be available.
NOTE: If the machine remains idle for a set time (determined by the Key Operator),
the settings will be reset. For more information, refer to Auto Clear in the Setups
chapter on User Guide.
1. Press the <E-mail> button on the
control panel. Ensure that the E-mail
screen is displayed.
<E-mail> button
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E-mailProcedure
2. Press the <Clear All> button once on
the control panel to cancel any previous
selections.
3. Select an option for the required
feature.
<Clear All> button
If necessary, press the <I> or <J> button to switch between screens to configure the
e-mail settings. For more information, refer to E-mail Features on User Guide.
3. Specify the Destination
To specify an e-mail destination, the machine provides the following methods:
• Using the alphanumeric keypad on the control panel
• Using Address Book (refer to Address Book on User Guide)
• Using Speed Dial (refer to Speed Dial on User Guide)
• Using One Touch Dial (refer to One Touch Dial on User Guide)
1. Specify e-mail destinations by entering
addresses using the alphanumeric
keypad on the control panel.
You can send a document as an e-mail
attachment to multiple destinations in a
single operation. For more information, refer
to Address Enter/Next on User Guide.
<Address Enter/Next> button
4. Start the E-mail Job
1. Press the <Start> button on the control
panel to scan and send the documents.
<Start> button
NOTE: If the trouble, such as document jam
or memory full, is occurred while scanning multiple documents, the job is canceled
and the scanned data are deleted. To resume the same operation, load all the
documents again and press the <Start> button.
NOTE: If the memory full error occurs, delete unnecessary files.
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5 E-mail
5. Confirm the E-mail Job in the Job Status
Follow the steps below to confirm the e-mail job you started.
1. Press the <Job Status> button on the
control panel to display the Job Status
screen.
The job being processed will be displayed on
the Current screen.
2. If required, press the <I> or <J> button to display the All Jobs screen.
3. Select [Fax/E-mail] using the <Select> button.
4. Select [Send] using the <Select> button. The job will be displayed on the screen.
Stop the E-mail Job
Follow the steps below to manually cancel an activated e-mail job.
1. Press the <Stop> button on the control
panel to cancel the current e-mail job.
<Stop> button
2. If required, press the <Job Status>
button on the control panel to display
the Job Status screen. To exit the Job
Status screen, press the <Job Status>
button.
<Job Status> button
3. If the job to be canceled is displayed on
the Current screen, select [Stop
(Delete)] using the <Select> button.
If not, go to step 4.
4. Press the <J> button to display the All Jobs screen.
5. Select [Fax/E-mail] using the <Select> button.
6. Select [Send] using the <Select> button.
7. Select the job to be canceled by selecting [T] or [S] using the <Select> button.
8. Select [Details] using the <Select> button.
9. Select [Stop (Delete)] using the <Select> button.
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6 Print
This chapter contains information about using the optional print features, which are
dependent on your machine configuration. With this feature, you send printing jobs
from a PC directly to the machine.
You can also send a PDF file directly to the machine for printing without using the print
driver. This is called PDF Direct Printing. PDF Direct Printing is available when you
install the PostScript Kit. For more information about PDF Direct Printing, refer to the
documentation in the PostScript Driver Library CD-ROM.
Print Driver Features
In order to print from your PC, a print driver must be installed on the PC. If you have
installed an earlier version of the printer driver, uninstall it first before installing the new
version.
For instructions on installing the print driver, refer to the documentation in the
CentreWare CD-ROM.
When you select the machine as the printer, the associated print screen is displayed
on the PC. Select the [Print] menu from the toolbar to display the print screen.
For more information, refer to PCL driver On-line Help.
NOTE: Only those features relevant to the machine configuration will be available.
Job Type
• FAX - Select this to send faxes from your PC via the machine. You can specify the
destination.
• Normal - Select this for normal printing.
Multiple Up
Prints two, four, or eight independent documents onto one sheet of paper. The machine
automatically reduces/enlarges the images as needed to print them on one page.
Poster
Divides and enlarges a document, and prints each divided part onto multiple sheets of
paper. You can paste them all together to make one large poster.
Booklet Creation
Creates a document with the pages in the correct order to make a booklet when the
document is folded.
Transparency Separator
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6 Print
Inserts a divider page after each printed transparency.
Skip Blank Pages
Does not print blank pages when printing documents that contain blank pages.
Draft Mode
Prints the text and graphics in gray rather than black, thus reducing the amount of toner
used.
UNIX and Macintosh
Information about print features for UNIX and Macintosh computers is provided
separately. Refer to the following documentation for procedures on sending print jobs.
• UNIX - System Administration Guide
• Macintosh - PostScript User Guide
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7 Paper and Other Media
The machine is designed to use a variety of paper types and other media. This chapter
provides information about loading paper and other types of media into the machine.
Loading Paper
This section provides information on how to load paper into trays.
NOTE: Make sure the side and rear paper guides on the trays are properly positioned
to match the size of paper loaded. If there is a gap between the paper stack and the
guides, paper may not be fed to the machine properly, or paper jams may occur.
For information on configurable paper sizes and media types for each tray, refer to
For information on the acceptable range of paper sizes and capacity for each tray, refer
to Paper Supply in the Specifications chapter on User Guide.
Preparing Paper for Loading
Before loading paper into the paper trays, fan the edges. This procedure separates any
sheets of paper that are stuck together and reduces the possibility of paper jams.
NOTE: To avoid paper jams and misfeeds, do not remove paper from its packaging
until required.
Loading Paper into the Paper Trays
Depending on the machine configuration, up to four paper trays will be available
excluding Tray 5 (bypass tray).
NOTE: If the machine is processing a job, do not open the active paper tray.
1. Pull out the paper tray towards you.
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7 Paper and Other Media
NOTE: To avoid jams and misfeeds, do not load paper on top of any remaining paper
in the tray. Remove the paper, and reload it on top of the new stock loaded.
2. When loading paper into Tray 1, push
the metal plate down until it clicks.
To load paper into Tray 2, 3, and 4, go to
step 3.
3. If required, move the paper tray guides
further out to load the new stock.
To adjust the side and rear guides, pinch
the guide lever on each guide and slide
the guides to their new position.
To secure the guides in position, release
the levers.
NOTE: Tray 1 can only be loaded with plain paper. Tray 2,3, and 4 can be loaded with
a variety of different media stock. When changing the type of stock in the tray, refer to
paper type, contact the Key Operator.
4. Load the paper neatly and tightly
against the left-hand side of the tray
with the print side facing upward. Tray 1
can hold up to a 27 mm (1.1 inches)
stack of paper. Tray 2, 3, or 4 can hold
up to a 54 mm (2.1 inches) stack of
paper.
NOTE: Do not load paper above the
maximum fill line.
NOTE: When making single/double sided copies on perforated paper, load the paper
to feed the opposite side of the perforated side edge first. Feeding the perforated side
edge first might cause paper jams
5. If the paper guides have been moved,
slide the guides to just touch the edge of
the paper.
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LoadingPaper
6. Close the paper tray.
Paper can be loaded either short edge feed or long edge feed.
Short edge feed
(SEF)
Long edge feed
(LEF)
Tray 5 (Bypass Tray)
Tray 5 (bypass tray) allows you to use a variety of paper sizes and types, including
envelopes. Tray 5 (bypass tray) is located on the left-hand side of the machine. A tray
extension is provided to accommodate larger sized paper. After loading paper stock
other than envelopes in Tray 5 (bypass tray), the screen that allows you to select paper
size and type is displayed. Specify the paper size and type to match the size and type
of stock loaded. If they do not match, reprogramming is required. For more information
NOTE: To reduce unnecessary fuser and paper jams, it is important that the
programmed paper size and type is identical to the paper stock loaded.
1. Load the paper neatly into Tray 5
(bypass tray), making sure that the
paper stack is in the center of the tray,
and that the print side is facing
downward. Tray 5 (bypass tray) can
hold up to a 10 mm stack of paper.
NOTE: Do not load paper above the
maximum fill line.
NOTE: When making single/double sided
copies on perforated paper, load the paper to feed the opposite side of the perforated
side edge first. Feeding the perforated side edge first might cause paper jams.
NOTE: When making copies or printing on
thick-stock paper and the paper is not fed
into the machine, apply a curl to the leading
edge of the paper as shown in the figure on
the right. Note, however, that excessively
bending or folder the paper might cause
paper jams.
NOTE: When loading envelopes, make sure
the flaps are closed, and that the envelopes
are oriented on the tray so that the flaps are face up and will enter the machine first.
However, when loading C5-size envelopes, set the LEF so that the edge with the flaps
is facing toward you.
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7 Paper and Other Media
2. Slide the side guides towards the paper until they are just touching the edge of the
stack.
Auto Tray Switching
The machine automatically switches from one tray to another under the following
condition.
• When printing and the active tray runs out of paper.
• When the paper size sensed differs from the previously determined size.
• When paper feeding starts and the selected tray is open.
• When paper feeding starts and the selected tray malfunctions.
When [Paper Supply] is not set to [Auto] or no other target tray contains paper the same
size, type and orientation, the machine stops printing and message “Tray X is out of
paper” displays.
NOTE: Tray 5 (bypass tray) cannot be used with Auto Tray.
NOTE: Key Operator access must be set to [On] for [Auto Tray], and target trays and
priorities must be specified. For more information, refer to Auto Tray and Tray Priority
in the Setups chapter on User Guide.
When not in use, the paper trays can be opened and paper can be loaded while the
machine is running. However, do not open the active tray. This will cause the machine
to stop.
Storing and Handling Paper
Always use high-quality, xerographic-grade paper in the machine. Damaged, curled, or
damp paper can cause jams and image quality problems. Follow these simple rules to
store paper:
• Store paper in dry conditions, away from extreme heat or cold, such as radiators or
open windows.
• Store paper flat on a shelf or pallet above floor level.
• Leave the paper wrapped and boxed until ready to be used.
• Re-wrap partly used packages of paper.
NOTE: Paper should not be stored in the paper trays.
Supported Paper Sizes and Types
This section lists the sizes and types of paper that can be used with the machine.
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Supported Paper Sizes and Types
Supported Paper Sizes
The following table lists the paper sizes supported for each paper tray and duplex kit.
NOTE: For the capacity of each tray, refer to Paper Supply in the Specifications
chapter on User Guide.
Standard Sizes
European Countries, the
Canada and the United
Paper Size
Latin American Countries
Tray 5
Middle and Near East
Countries
States
Tray 5
(Bypass
Tray)
Tray 5
(Bypass
Tray)
Width
(mm)
Length
(mm)
Tray
1–4
Duplex
Kit
Tray
1–4
Duplex
Kit
Tray
1–4
Duplex
Kit
Size
(Bypass
Tray)
A6 SEF
A6 LEF
B6 SEF
105
148
148
105
X
X
X
X
O
O
O
O
X
X
X
O
X
X
X
X
O
O
O
O
X
X
X
O
X
X
X
O
O
O
O
O
X
X
X
O
128.5
139.7
182
5.5 × 8.5”
SEF
215.9
5.5 × 8.5”
LEF
215.9
139.7
X
O
X
X
O
X
X
O
X
A5 SEF
A5 LEF
B5 SEF
B5 LEF
A4 SEF
A4 LEF
8.5 × 11”
148
210
210
148
O
X
O
O
O
O
O
O
O
O
X
O
X
O
O
O
O
O
O
O
O
X
X
X
O
O
O
O
O
O
O
O
X
182
257
O
X
O
O
O
O
O
O
X
O
O
O
O
O
O
X
O
O
O
O
O
257
182
210
297
O
O
O
O
O
O
O
O
O
297
210
215.9
279.4
SEF (Letter)
8.5 × 11”
LEF (Letter)
279.4
215.9
215.9
215.9
330.2
355.6
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
8.5 × 13”
SEF (Legal)
8.5 × 14”
SEF (Legal)
B4 SEF
257
364
O
X
O
O
O
X
O
X
O
O
O
X
O
X
O
O
O
X
Executive
SEF
184.2
266.7
Executive
LEF
266.7
279.4
184.2
431.8
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
11 × 17”
SEF
A3 SEF
297
420
O
X
O
O
O
X
O
X
O
O
O
X
O
X
O
O
O
X
3.5 × 5.5”
SEF
88.9
139.7
Post Card
LEF
152.4
101.6
X
O
X
X
O
X
X
O
X
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7 Paper and Other Media
European Countries, the
Middle and Near East
Countries
Canada and the United
States
Paper Size
Latin American Countries
Tray 5
Tray 5
Tray 5
Width
(mm)
Length
(mm)
Tray
1–4
Duplex
Kit
Tray
1–4
Duplex
Kit
Tray
1–4
Duplex
Size
(Bypass
Tray)
(Bypass
Tray)
(Bypass
Tray)
Kit
Monarch
Envelope
LEF
190.5
98.4
X
O
X
X
O
X
X
O
X
DLEnvelope
LEF
220
229
110
324
X
X
X
X
O
O
O
O
X
X
X
X
X
X
X
X
O
O
O
O
X
X
X
X
X
X
X
X
O
O
O
O
X
X
X
X
C4Envelope
SEF
C5Envelope
LEF
229
162
Commercial
10 Enve-
241.3
104.8
lope LEF
O:
X:
Available
Not available
LEF: Long Edge Feed
SEF: Short Edge Feed
Non-standard Sizes
Tray 5
(Bypass Tray)
Paper Size
Tray 1–4
Duplex Kit
89 to 297 mm
3.5 to 11.7”
Width
Not available
Not available
98 to 432 mm
3.9 to 17.0”
Length
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Supported Paper Sizes and Types
Supported Paper Types
The following table lists the paper types supported for each paper tray and duplex kit.
Tray 5
(Bypass Tray)
Paper Type
Tray 1
Tray 2, 3, 4
Duplex Kit
Plain
O
X
X
X
O
O
O
O
O
O
O
O
O
X
X
X
Transparency
Label
Lightweight
Heavyweight 1
(90–169 g/m )
X
X
O
O
O
O
X
X
2
Heavyweight 2
2
(170–216 g/m )
O: Available
X: Not available
• When using Arjo Wiggins Conqueror High Speed Laser Laid CON90F (64010283),
the paper type is set to Heavyweight 1.
• If you select [Lightweight], the machine lowers the temperature of the fuser unit
when printing. Select this option when paper curls or other printing problems occur
due to high temperature in the fuser unit when it sets toner on the paper.
• If you select [Label], [Heavyweight 1] or [Heavyweight 2], load the paper LEF. If
loading the paper SEF, the paper may not feed correctly, and print quality may be
affected.
• Depending on the operating environment, certain types of Heavyweight 2 paper may
not feed into the machine properly or print quality may be negatively affected.
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7 Paper and Other Media
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8 Maintenance
Sometimes the machine will require maintenance. Information contained in this chapter
will assist with these tasks.
Ordering Supplies
The drum cartridge and the toner cartridge are available for the machine.
To obtain supplies, contact your Xerox Sales Representative, giving your company
name, the product number and its serial number.
Use the space below to record the telephone number.
Supplies Telephone Number:
#
NOTE: If you are not using the drum/toner cartridge recommended by our company,
the performance of the machine may not be at its optimum level. Use the drum/toner
cartridge recommended for this product.
Cleaning the Machine
Proper maintenance is important for the smooth operation of any equipment.
The Document Glass and Constant Velocity Transport Glass
To ensure optimum print quality at all times, clean the document glass and constant
velocity transport glass monthly, or more often if needed. This helps avoid streaks,
smears and other marks on the printed output.
1. To clean the glass areas, use a
lint-free cloth, lightly dampened
with water or Xerox Lens and
Mirror Cleaner.
Constant velocity
transport glass
2. Clean the white tabs, located on
the under side of the document
glass cover and in the document
Document glass
feeder, to remove dry ink
smudges and other marks.
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8 Maintenance
The Control Panel and Screen
Regular cleaning keeps the control panel and screen free from dust and dirt. To remove
finger prints and smudges, clean the control panel and screen with a soft, lint-free cloth,
slightly moistened with water.
NOTE: The machine should be powered off before cleaning the control panel to
prevent unintended operation.
The Document Feeder and Output Trays
Use a cloth moistened with water to clean the document feeder, output trays, paper
trays and the outside areas of the machine.
Replacing the Drum Cartridge
The drum cartridge is a customer replaceable unit. After approximately 55,000 copies/
prints, the machine will display a warning message before the drum reaches the end of
life. Order a replacement cartridge now to insure continuous operation.
Country
Part Number
All countries
13R589
Removing the Old Drum Cartridge
1. Pull the front cover towards you to open
it.
A
D
2. Open Tray 5 (bypass tray) if necessary,
and then open Cover A while lifting up
the release lever.
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Replacing the Drum Cartridge
3. Lift up the colored lever, and slide the
drum cartridge out until you can lift the
handle on top of the cartridge.
C
Lever
4. Hold the handle and remove the
cartridge from the machine.
C
Handle
NOTE: When replacing the drum cartridge, make sure that the new cartridge is the
correct one specified for the machine.
Recycling the Drum Cartridge
The drum cartridge is designed to be re-manufactured. To recycle used drum
cartridges, return them to Xerox in the original packaging. Return labels are included
with each new cartridge.
Inserting the New Drum Cartridge
1. Remove the new drum cartridge from
the box.
2. Undo the sealing tape and carefully pull
out in the direction of the arrow to
remove the black protective sheet from
the cartridge.
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8 Maintenance
3. Place the cartridge in position as shown
and, using the handle, slide it into the
machine until it clicks.
C
Handle
4. Pull out the cartridge tape completely
without breaking it.
C
Tape
5. Push the cartridge again so that it is
correctly placed.
6. Close Cover A until it latches and then
close Tray 5 (bypass tray).
C
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Replacing the Toner Cartridge
7. Close the front cover.
A
D
Replacing the Toner Cartridge
The toner cartridge is a customer replaceable unit. When the remaining number of
copies/prints that can be printed reaches 1,000 pages, the screen will display a
message stating that the cartridge needs to be replaced.
When ordering a new cartridge, use the following table to determine the correct reorder
code for your machine.
Country
Part Number
All countries
6R1179
Removing the Old Toner Cartridge
1. Pull the front cover towards you to open
it.
A
D
2. Hold the toner cartridge and pull it out
slowly.
NOTE: Hold the empty cartridge away from
A
you to avoid spilling any toner residue.
D
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8 Maintenance
Inserting the New Toner Cartridge
1. Remove the new toner cartridge from the box.
2. Shake the cartridge up and down about
5 times gently to loosen up the toner
inside.
3. Place the cartridge in position as shown
and slide it into the machine until it
clicks.
A
D
4. Close the front cover.
A
D
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9 Problem Solving
The machine has built-in information to help identify and manage error messages and
problems. It also contains troubleshooting steps to help resolve problems.
Refer to the information contained in this chapter to resolve any problem solving issues.
In addition, the Online Support Assistant (used by Xerox Customer Support staff) offers
solutions for issues, such as error codes, print quality, software installation, and more.
Go to:
www.xerox.com/office/CopyCentreC118support
www.xerox.com/office/WorkCentreM118support
www.xerox.com/office/WorkCentreM118isupport
Fault Clearance Procedure
If a fault or problem occurs, there are several ways in which you can identify the type
of fault. Once a fault or problem is identified, establish the probable cause, and then
apply the appropriate solution.
• If a fault occurs, first refer to the screen messages and clear the fault in the order
specified.
Troubleshooting Tables on page 93 and apply the appropriate solution as
described.
• Also refer to the fault codes displayed on the screen in the Machine Status mode.
corresponding corrective actions.
• Alternatively, contact the Key Operator for assistance.
NOTE: Wait at least 20 seconds between powering the machine on and off.
NOTE: If fax jobs are queued in the machine and a loss of power occurs, the machine
will print a Power Off Report when the machine is switched on. This will show a list of
the fax jobs lost. Refer to Power Off Report in the Setups chapter on User Guide.
NOTE: If the machine is restarted during a fax reception due to a loss of power or
machine malfunction, neither the pages already received nor the page being received
at the time of restart will be printed. For example, if the reception of a 7-page
document is interrupted when the sixth page of the document was being received, the
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9 Problem Solving
machine does not print any page in the document, even though the first five pages
were already received. You can use the Power Off Report to check the unprinted
pages from such interruptions. Refer to Report Settings in the Setups chapter on User
Guide.
NOTE: If the sender's fax number is not set on the machine of the sender, the
Recipient column of the Power Off Report may be blank.
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PaperJams
Paper Jams
When paper jams inside the machine, the machine stops, sounds an alarm, and
displays a message on the screen. Follow the instructions on the display and remove
the jammed paper.
Gently remove the paper taking care not to tear it. If paper is torn while it is being
removed from the machine, remove all the torn pieces making sure that none remain
inside. If a paper jam message is displayed again, paper is probably jammed at another
location. Clear this by following the message on the screen.
When you have finished clearing a paper jam, printing automatically resumes from the
point before the paper jam occurred.
NOTE: When removing jammed paper, make sure that no bits of paper are left in the
machine, since they could cause more jams or overheat the paper. If a piece of paper
is stuck in a hidden area or wrapped around the fuser unit or rollers, do not remove it
forcibly; you could get injured or burned. Switch off the machine immediately, and
contact the Xerox Welcome Center.
This section describes how to clear paper jams in the following locations.
Document Feeder
Cover
Document Exit
Cover A
Cover D (Optional)
Exit
A
D
Tray 5 (Bypass Tray)
Tray 1
Tray 2 (Optional)
B
Cover B
Tray 3 (Optional)
C
Tray 4 (Optional)
Cover C
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9 Problem Solving
Media jams happen for a variety of reasons. Check the guidelines below to reduce the
potential for jams in the machine.
Paper and Other Media chapter on page 72 and Machine Specifications in the
Specifications chapter on User Guide.
• Protect unused media by storing it in its wrapper on a flat surface.
• The orientation of the media in the paper tray must match the orientation of the
documents.
• Check the maximum fill line in the tray to make sure the paper tray is not overloaded.
• Do not use media that is torn, wrinkled, or folded.
Paper Jams in Cover A
Follow the steps below to clear paper jams in Cover A using green levers A1 and A2.
Follow the messages on the screen and remove jammed paper from the specified
location.
Green Lever A1
1. Open Tray 5 (bypass tray) if necessary,
and then open Cover A while lifting up
the release lever.
2. If the jammed paper is inside the fuser
unit, lower the green lever A2 in the
direction of the arrow to open the fuser
unit cover.
3. Rotate the green lever A1 in the
direction of the arrow to feed the paper
from the top of the fuser unit.
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PaperJams
4. Pull out the paper from the machine in
the direction of the arrow.
5. Close Cover A until it latches, and then
close Tray 5 (bypass tray).
Green Lever A2
1. Open Tray 5 (bypass tray) if necessary,
and then open Cover A while lifting up
the release lever.
2. If the jammed paper is inside the fuser
unit, lower the green lever A2 in the
direction of the arrow to open the fuser
unit cover.
3. If the jammed paper is found in the fuser
unit, carefully remove it from the
machine while holding down the green
lever A2.
NOTE: Do not touch the fuser unit because
it may be hot.
4. Close the Cover A until it latches, and
then close Tray 5 (bypass tray).
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9 Problem Solving
Paper Jams in Cover B
Follow the steps below to rectify paper jams in Cover B.
1. Open Cover B while lifting up the
release lever.
2. Remove the jammed paper.
3. Close Cover B until it latches.
NOTE: Firmly press the center of the cover
when closing it.
Paper Jams in Cover C
Follow the steps below to clear paper jams in Cover C.
1. Open Cover C while lifting up the
release lever.
2. Remove the jammed paper.
3. Close Cover C until it latches.
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PaperJams
Paper Jams in Cover D
Follow the steps below to clear paper jams in the duplex kit.
1. Open Tray 5 (bypass tray), if necessary.
2. Open Cover D while lifting up the
release lever.
3. Remove the jammed paper inside the
duplex kit.
4. Close Cover D until it latches.
5. Close Tray 5 (bypass tray).
Paper Jams in Exit
Follow the steps below to clear paper jams in exit.
1. Open Tray 5 (bypass tray) if necessary,
and then open Cover A while lifting up
the release lever.
2. Remove the jammed paper.
3. Close Cover A until it latches, and then
close Tray 5 (bypass tray).
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9 Problem Solving
Paper Jams in Trays 1, 2, 3, and 4 (2–4 are Optional)
Follow the steps below to clear paper jams in Trays 1 to 4.
1. Pull out the Tray 1, 2, 3, or 4 towards
A
you.
D
2. Remove the jammed paper.
3. Close the paper tray.
Paper Jams in Tray 5 (Bypass Tray)
Follow the steps below to clear paper jams in Tray 5 (bypass tray).
1. Remove the jammed paper in Tray 5
D
(bypass tray).
Document Jams
If a document jams in the document feeder, the machine stops, and an error message
is displayed on the screen. Clear the document jam according to the instructions
displayed, and then reload the document in the document feeder.
Paper Jams in the Document Feeder Cover
1. Pull up the knob to open the document
feeder cover completely.
Knob
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DocumentJams
2. Remove the jammed document slowly.
When the document jams tightly in the
document feeder roller and cannot be
pulled out, pull it out from under the
3. If a document jams under the inner
cover while using the DADF, pull up the
lever to open the inner cover.
Lever
4. Remove the jammed document slowly
while holding the inner cover.
5. Close the inner cover, and then close
the document feeder cover.
6. If the jam is still not cleared, lift the
entire document feeder to inspect
underneath.
Paper Jams in the Document Exit
Follow the steps below to clear document jams in the exit.
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9 Problem Solving
1. Pull up the knob to open the document
feeder cover completely.
Knob
2. Lift up the document feeder tray in the
direction as shown.
3. Remove the jammed document slowly
while holding the document feeder tray.
4. Close the document feeder tray, and
then close the document feeder cover.
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TroubleshootingTables
Troubleshooting Tables
If you are experiencing difficulties using the machine, check the suggestions in the
Symptom
Recommendation
The machine will not power on.
• Check the power cord.
• Check that the power switch is pressed to
the <I> position.
• Check that the AC outlet is supplying
voltage. Connect another appliance to the
outlet to verify the voltage supply.
• Check that the <RESET> button on the
right-hand side of the machine is not in the
tripped (popped up) position. Push the
button to reset.
The error indicator illuminates.
• Check whether a message is displayed on
the screen. If a message is displayed,
follow the instructions. If not, select [Error
Information] on the [Machine Status]
screen after pressing the <Machine
Status> button on the control panel, and
check the contents displayed on the
screen.
The machine makes a squealing noise after it • Between 3 to 5 minutes after powering off,
powers off.
the machine may make a squealing noise.
This is not cause for concern, since
various components within the machine
are still powering off.
The document will not feed through the
document feeder.
• Check that the document feeder is not
overloaded. The document feeder can
hold a maximum of 50 sheets.
• Check that the document is fully inserted
into the document feeder.
• Using a lint-free cloth, lightly wipe the
platen cushion on the underside of the
platen cover.
• Set the documents, and then check that
the side guides are not too tight.
The machine does not display one of the
paper trays as one of the Paper Supply
selections.
• Check that no paper trays are open. If a
tray is ajar, the machine cannot sense its
connection.
• Open and close each paper tray. If this
does not rectify the problem, then power
the machine off and then on.
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9 Problem Solving
Symptom
Recommendation
The machine does not accept documents into • Check with the Key Operator about
memory.
available memory.
• If the memory is almost full, print and
delete unnecessary files.
The machine displays a memory full error
message.
• Check with the Key Operator about
available memory.
• Divide the remaining pages of the job into
several small jobs and run the job again.
• Delete unnecessary documents to free up
some memory.
While scanning the document, the machine
The sizes of paper currently loaded in the
displays a message that prompts you to load trays are not suitable for the reduction/
paper.
enlargement ratio and document size
specified.
• Select a required paper tray. Any scanned
data is discarded, so load the document on
the document feeder again, specify the
copy settings if necessary, and press the
<Start> button to restart the job.
• Load the correct sized paper in the
selected tray. Any scanned data is
discarded, so load the document on the
document feeder, specify the copy settings
if necessary, and press the <Start> button
to restart the job.
While outputting a copy job, the machine
Load the correct sized paper in the selected
displays a message that prompts you to load tray. The scanned pages before the message
paper.
is displayed will be printed out. Load the
remaining pages on the document feeder and
press the <Start> button.
When you place a document on the
document glass, the machine displays a
message that prompts you to load paper.
The sizes of paper currently loaded in the
trays are not suitable for the reduction/
enlargement ratio and document size
specified.
• Select a required paper tray. To restart the
job, specify the copy settings if necessary,
and press the <Start> button.
• Load the correct sized paper in the
selected tray. To restart the job, press the
<Start> button.
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TroubleshootingTables
Symptom
Recommendation
The machine displays a tray fault.
• Follow the steps below
1. Open the paper tray.
2. Move the paper tray guides away from the
paper.
3. Move the paper tray guides against the
paper so that they are just touching the
paper.
4. Close the paper tray.
5. Power the machine off and then on.
Deformed transparencies
• Check that [Transparencies] is selected on
the screen. The machine automatically
adjusts for different types of media.
Transparencies tolerate less heat than
paper.
• Transparencies can be loaded only in Tray
2–4 (optional) or Tray 5 (bypass tray).
Blank output
• Check that the document is loaded face up
in the document feeder.
• Check that the document is loaded face
down on the document glass.
• If the toner cartridge is new, the toner may
not be dispensed. Repeat the job.
• Check that the seal tape has been
removed from the new drum cartridge.
• Reinstall the drum cartridge and the toner
cartridge.
• Replace the drum cartridge.
• Replace the toner cartridge if the screen
message for replacement is displayed.
Streaks, solid or dotted lines, or spots
• Clean the document glass, CVT glass (the
narrow strip of glass located at the left
hand side of the document glass), the
areas under the document glass cover, the
document feeder, and the paper guides.
• Check the quality of the document.
• Run the job using the document glass.
• If the machine has been idle for an
extended period of time, or if the toner or
drum cartridge is new, begin the job again.
• Load fresh paper.
• Check the humidity of the machine
location.
• Replace the drum cartridge.
Paper delivered to an output tray is not
properly stacked up.
• Flip over the paper stack in the paper tray,
or rotate it head to toe.
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9 Problem Solving
Symptom
Recommendation
Output is too light or too dark.
• Set the [Lighten/Darken] feature to a
lighter or darker setting.
• Check the quality of the document.
• Load fresh paper.
• Run off more prints until the copy quality
improves.
• Replace the drum cartridge.
Output is too light.
• Set the [Lighten/Darken] feature to a
darker setting.
• If the toner cartridge is new, the toner may
not be dispensed. Repeat the job.
• Remove toner cartridge and shake gently
(away from clothing or carpet).
Uneven print
• Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge.
Blurred images
• Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge.
Missing characters
Gloss variations (coining)
• Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge.
• Check the quality of the documents.
• If the document has large areas of solid
density, adjust the [Lighter/Darken] feature
for the contrast.
Light copies when scanning glossy, shiny, or • Use the document glass instead of the
coated documents through the document
feeder
document feeder.
Ghosting (residual images)
• Check the quality of the documents.
• If transparencies are used, select a paper
type of [Transparency] on the screen. The
machine automatically adjusts the quality
for transparencies.
• Feed the document SEF.
• Replace the toner cartridge.
Washout
• Check the quality of the documents.
• If the image is lighter near the borders, set
the [Lighten/Darken] feature to a darker
setting.
• Replace the drum cartridge.
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TroubleshootingTables
Symptom
Recommendation
Solid density variations
• Load fresh paper.
• Check the quality of the documents.
• Set the [Lighten/Darken] feature to a
lighter or darker setting.
• Replace the drum cartridge.
Image loss
• When copying a document from a larger
paper size to a smaller size, reduce the
image to fit onto the smaller paper size.
• Set a slightly smaller document size (for
example, copy 90% instead of 100%).
• Select [Auto] on the [Paper Supply]
screen.
Misfeeds in the Tray 5 (bypass tray)
• Remove the paper and reload the tray. Do
not add paper to the tray when paper is
already loaded. Instead, remove the paper,
combine the additional paper with the
paper from the tray and then reload the
tray.
• Check that paper tray guides are locked
into position against the paper.
• Check that the settings for Tray 5 (bypass
tray) are correct and match the paper size
and type on the screen.
Jams in the document feeder
• Open the document feeder and check that
no paper or objects are inside.
• Check that the document feeder cover on
the document feeder is firmly closed.
procedures.
Paper jams
• Use only recommended media.
• Check that the paper is loaded correctly.
• Flip the paper over in the paper tray.
• Check that the paper tray guides are
locked into position.
• Do not use media that is torn, wrinkled, or
folded.
• Load fresh paper.
procedures.
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9 Problem Solving
Symptom
Recommendation
Paper curls
• Check that the paper is loaded correctly.
Load paper in Trays 1, 2, 3 and 4 seam
side up.
• Load paper in Tray 5 (bypass tray) seam
side down.
• Load custom media in the Tray 5 (bypass
tray).
chapter for procedures.
Paper delivered to an output tray is not
properly stacked up.
• Flip over the paper stack in the paper tray,
or rotate it head to toe.
Envelope jams
procedures.
• The envelope can only be loaded in Tray 5
(bypass tray).
Cannot store a document when using
[Doc.for Polling] due to full memory.
• Cancel the operation and try again after
additional memory becomes available
from deleting and printing the stored job.
The fax communication finishes with an error • Press the <Machine Status> button and
message.
select the [Error Information] to check the
error status.
The machine will not answer incoming calls. • Select [Auto Receive] on the [Fax
Receiving] Mode screen.
• Refer to Fax Receiving Mode in the
Setups chapter on User Guide.
The machine answers calls, but will not
accept incoming data.
• If the job contains several diagrams, the
machine may not have enough memory.
• Clear memory by printing then deleting the
stored data.
An image is reduced on a fax transmission.
• Check the original size of the documents.
Documents may be reduced based on the
paper specification at the receiving
machine.
Received fax and report documents will not
print.
• Check the Received Settings in the Fax
features. The received data is set to print a
paper loaded in the non-use tray.
• Refer to Receive Settings in the Setups
chapter on User Guide
Fault Codes
When a fault occurs, the screen displays a message on how to clear the fault.
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FaultCodes
Some faults indicate customer maintenance, while others require the attention of the
Key Operator. The following table represents some of the fault codes and their
corresponding corrective actions. These may display in the [Error Information]
available in the Machine Status mode.
Code
Description and Corrective Action
00xxxx
Reload and send the document again or the remote machine sent a
polling request when it should have sent a document. Ask the other
party to set the document on their machine and send it to your machine.
01xxxx
The document you set in the document feeder is too short, or the
document has been pulled out of the feeder. Check and reload the
document.
02FFFF
• An e-mail address is specified as the Speed Dial number for the
forwarding destination or the number has been changed to an e-mail
address, in the Administrator Transfer settings. The Administrator
Transfer feature is compatible only with fax sending. Set a fax number
for the forwarding destination.
• The content of the Speed Dial number set for the fax sending
destination has been changed from a fax number to an e-mail
address, or the content of the Speed Dial number set for the E-mail
destination has been changed from an e-mail address to a fax
number. Check the content and specify the destination that
corresponds to the type of sending.
02xxxx
09xxxx
The characters you entered (* and #) are not supported for pulse dialing.
Check that the line type is set to [PB] in Local Terminal Information, or
that the fax numbers registered for speed dialing do not contain any of
these characters.
Incompatibility errors. For example, if you are retrieving a document
from a remote machine, the document may not be ready. Ask the other
party to set the document for polling.
10xxxx
11xxxx
33xxxx
45xxxx
46xxxx
47xxxx
An error occurred during F Code transmission. Check the status of the
remote machine.
An error occurred during F Code reception. Check the status of the
remote machine.
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
The machine’s memory is full. Delete unnecessary data and ask the
other party to send the document again.
A document jam occurred. Remove the jammed document and reload
The machine has ran out of paper, or the left cover of the machine is
open during receiving data. Load new paper or close the left cover.
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9 Problem Solving
Code
Description and Corrective Action
70xxxx 700002 Check the remote machine or the telephone line. If an error cannot be
resolved, contact the Xerox Welcome Center.
700005
700008
7001xx
71xxxx 7101xx
7103xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
72xxxx 7201xx
7203xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
74xxxx 7403xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
76xxxx 7603xx
7604xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
7605xx
7607xx
7608xx
7609xx
77xxxx 7704xx
7705xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
78xxxx 7804xx
7805xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
79xxxx 7904xx
7905xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
790Bxx
7Axxxx 7A04xx Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
7A05xx
7Cxxxx 7C01xx Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
7C03xx
7C04xx
7C05xx
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FaultCodes
Code
Description and Corrective Action
7Dxxxx 7D01xx Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
7D03xx
7D04xx
7D05xx
7Fxxxx 7F01xx
7F03xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
8Fxxxx 8F04xx
8F05xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
8F0Bxx
91xxxx 9102xx
9107xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
92xxxx 9201xx
9202xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
9207xx
9208xx
9209xx
95xxxx 9508xx
9509xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
96xxxx 9608xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
97xxxx 9708xx
9709xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
98xxxx 9808xx
9809xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
99xxxx 9908xx
9909xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
9Axxxx 9A09xx Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
9Cxxxx 9C02xx Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
9C07xx
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9 Problem Solving
Code
Description and Corrective Action
9Dxxxx 9D02xx Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
9D07xx
9D08xx
9D09xx
9Fxxxx 9F09xx
Check the remote machine or the telephone line. If the error cannot be
resolved, contact the Xerox Welcome Center.
B0xxxx
Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
B2xxxx B202xx Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
B203xx
B204xx
B205xx
B207xx
B4xxxx B401xx Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
B402xx
B403xx
B404xx
B405xx
B407xx
B408xx
B409xx
B5xxxx B501xx Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
B6xxxx B602xx Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
B7xxxx
E1xxxx
E2xxxx
Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
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FaultCodes
Code
Description and Corrective Action
EPxxxx EP0000 Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
EP0001
EP0002
EP0003
EP0004
EP0005
FFF0xx
FFFCxx
S10000
Job successful.
Job failed.
Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
S10001
S10010
S10011
S10012
S10013
S10014
S10015
S10016
S10020
S10021
S10022
S10023
S10024
During document scanning, the document feeder cover opened. Close
the document feeder cover.
The document has jammed. Open the document feeder cover and
remove the documents.
The document has jammed. Open the document feeder cover and
remove the documents.
The long page document has jammed. Open the document feeder cover
and remove the documents.
The short page document has jammed. Open the document feeder
cover, remove the documents.
The document has jammed. Open the document feeder cover and
remove the documents.
The document glass cover opened during document scanning. Open the
document feeder cover and remove the documents.
During document scanning, the document feeder cover opened. Close
the document feeder cover.
The document has jammed. Open the document feeder cover and
remove the documents.
The document has jammed. Open the document feeder cover and
remove the documents.
The long page document has jammed. Open the document feeder
cover, remove the documents.
The short page document has jammed. Open the document feeder
cover, remove the documents.
The document has jammed. Open the document feeder cover and
remove the documents.
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9 Problem Solving
Code
Description and Corrective Action
S10025
The document has jammed. Open the document feeder cover and
remove the documents.
S10026
S10027
Z-10
During document scanning, the document glass cover opened. Open
the document feeder cover and remove the documents.
During document scanning, the document feeder cover opened. Close
the document feeder cover.
Turn the power off and on. If the error cannot be resolved, contact the
Xerox Welcome Center.
003-747, 016-799 The print parameter combination was wrong. Check the print data.
016-500
016-501
016-502
016-503
SMTP server name is not set correctly when reply mail was transmitted.
Check if the SMTP server was set correctly.
POP3 server name is not set correctly when using POP3 protocol.
Check if the POP3 server was set correctly.
Failed to login to POP3 server when using POP3 protocol. Check if the
user name and password used for the POP3 server are set correctly.
SMTP server name is not set correctly when e-mail was transmitted.
Check if the SMTP server was set correctly. Also, check that the DNS
server is set correctly.
016-504
POP3 server name is not set correctly when e-mail was transmitted.
Check if the POP3 server was set correctly. Also, check that the DNS
server is set correctly.
016-505
016-701
Failed to login to POP3 server when transmitting e-mail. Check if the
user name and password used for the POP3 server are set correctly.
PCL print data could not be processed because of insufficient memory.
Lower the resolution, or process without setting double-sided or
Multiple-Up printing.
016-702
PCL print data could not be processed because of insufficient print page
buffer. Take one of the following actions.
• Lower the resolution the printer driver.
• Increase the size of the print page buffer.
• Add on memory.
016-709
An error occurred while ART EX processing. Instruct the machine to
print again.
016-719
016-720
There is insufficient memory used for PCL. Increase the memory.
A PCL command error occurred. Check the print settings, or correct the
PCL command.
016-721
016-726
An error occurred while printing job. Instruct the machine to print again.
If an error cannot be resolved, contact the Xerox Welcome Center.
The print language could not be selected. Select print language.
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FaultCodes
Code
Description and Corrective Action
016-730
An unsupported command was detected. To print again, check the print
data and delete the command that caused the error.
016-732
016-744
The form specified in the emulation setting is not registered in the host
computer. Resend the form data.
The machine could not print the PDF file because it contains features
not supported in the machine. Open the file in Adobe Reader and select
[Print] from the [File] menu to print it.
016-749
016-751
A PJL command syntax error occurred. Check the print settings, or
correct the PJL command.
The machine could not print the PDF file using ContentsBridge Utility.
Open the file in Adobe Reader and select [Print] from the [File] menu to
print it.
016-752
The machine could not print the PDF file using the ContentsBridge utility
because of insufficient memory. Change the print mode in
ContentsBridge as follows and try again.
• If the high quality mode is selected, change it to the standard mode.
• If the standard mode is selected, change it to the high speed mode.
016-753
016-754
A password entered for the direct print is incorrect. Enter a password
correctly.
The machine could not print the PDF file because it contains objects that
are compressed using the LZW algorithm.
Print the file using the following methods.
• Open the file in Adobe Reader and select [Print] from the [File] menu.
• Use the PostScript feature.
016-755
The machine could not print the PDF file because it does not allow
printing. Open the file in Adobe Acrobat (not Adobe Reader) and
deselect the [No Printing] check box in the document security settings,
and print again.
016-757
016-758
016-759
The password entered is incorrect. Enter the correct password.
The account is not authorized for copying. Contact the Key Operator.
The maximum number of copies has been reached. Contact the Key
Operator.
016-760
An error occurred during PostScript processing. Take one of the
following actions.
• Set for optimized speed in the print driver.
• Increase the size of the print page buffer.
• Increase PostScript memory.
016-761
An error occurred during image processing. Set for optimized speed in
the print driver and try again. If this does not fix the problem, set for
highest compatibility to ensure printing and try again.
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9 Problem Solving
Code
Description and Corrective Action
016-762
An unsupported print language was specified. Specify the print
language in [Print Mode].
016-764
016-765
Could not connect to the SMTP server. Contact the Key Operator.
Could not send e-mail because the SMTP server was full. Contact the
Key Operator.
016-766
016-767
An error occurred on the SMTP server. Contact the Key Operator.
Could not send e-mail as the e-mail address was wrong. Verify that the
e-mail address is correct, and try sending the e-mail again.
016-768
016-769
016-790
Could not connect to the SMTP server because the e-mail address of
the machine was incorrect. Check the e-mail address of the machine.
The SMTP server does not support delivery confirmation (DSN). Send
e-mail without setting confirmation.
Insufficient memory for e-mail. Do the following:
• Reduce scanning resolution.
• Decrease the scanning area.
• Add memory to print.
081-702
081-703
A fax transmission parameter was wrong. Check the settings of the print
driver.
Insufficient memory while transmitting a fax. Split the document, lower
the resolution, or delete the unnecessary data in memory.
081-704
User canceled the job process.
081-705
The feature specified is not available. Check the status of the machine.
081-706,707
An error occurred while using the Fax feature. Turn the power off. Once
the screen on the control panel is off, then turn the power back on.
081-709
A transmission error occurred while using the fax feature. Check the
telephone line and send the document again.
081-720,722
081-721
An error occurred in the machine. Turn the power off, and then back on
after the screen on the control panel is off.
User canceled the job process.
C4-0, C4-1, C4-2,
C4-3
C6-1, C6-2
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OutputQuality
Code
Description and Corrective Action
C8-6
C9-3
E1-6
E1-1, E1-2, E3-1
E3-6
E8-2
H1-2, H1-3, H1-4, Turn the power off and on. If the error cannot be resolved, contact the
H2-7, H3-1, H4-1, Xerox Welcome Center.
H4-2, H4-3, H4-4,
H7-3, H7-4, H7-7,
H8-1, H8-2, H8-3,
H8-4, H9-3, H9-4
J1-2
J3-1
The drum cartridge is not set correctly. Set the drum cartridge correctly.
J4-1, J6-1, J7-1,
J7-2, J7-3
J8-1, J8-2, J8-3
U0-1, U0-2, U1-1, Turn the power off and on. If the error cannot be resolved, contact the
U3-5, U4-1, U4-2, Xerox Welcome Center.
U4-3, U4-9, U5-1,
U6-2, U6-3, U6-4,
U6-5, U6-6
Output Quality
Various situations can affect the quality of the output. Check the following conditions to
ensure optimum copy performance. If you still cannot resolve the problem, contact the
Key Operator.
• Do not locate the machine in direct sunlight or near a radiator.
• Follow regular maintenance schedules for cleaning areas, such as the document
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9 Problem Solving
Xerox Welcome Center
For additional help. If you need any additional help on using your CopyCentre copier or
WorkCentre copier/printer, you can:
1) Refer to this guide.
2) Contact the Key Operator.
3) Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome
Center.
Please have your serial number at hand when contacting Xerox.
The Welcome Center will want to know the following information: the nature of the
problem, the serial number of the machine, the fault code (if any), as well as the name
and location of your company. Follow the steps below to look up the serial number of
the machine.
1. Press the <Machine Status> button on
the control panel.
<Machine Status> button
2. Select [Billing Meter] on the [Machine
Status] screen using the <Select>
button, and press the <Enter> button.
3. The Serial Number will be displayed.
NOTE: The serial number is also found on the metal plate on the left side of the
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10 Appendix
Country Code
You may be required to change the country code to set the followings.
• Paper size
• Daylight savings
• Date and time format
• Fax connection approvals
For more information on the country code, refer to Country Code (ISO) in the Setups
chapter on User Guide.
Cautions and Limitations
Document Jams, Paper Jams, and Paper Out during Copying
Follow the steps below if document jams, paper jams, or paper out occur during
copying when [Uncollated] is set for [Output].
Document Jams
1. Remove the jammed document according to the displayed message.
2. Sort the output and remove white papers if they exist.
3. Check the number of output printed last.
If the number of output is lacking, reload only the relevant pages, specify the number
of output, and start copying.
4. Reload all of the unscanned pages.
5. Check the copy settings and start copying.
Paper Jams
1. Remove the jammed paper according to the displayed message.
The machine automatically starts copying when the jammed paper is removed.
Paper Out
1. Supply papers according to the displayed message.
The machine automatically starts copying when papers are supplied.
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11 Index
Reduce/Enlarge ........................................... 52
Symbols
*(asterisk) button .................................................30
Numerics
A
D
address book
Address Enter/Next
Auditron Access ..................................................43
Auto Tray Switching ............................................72
Dial Pause button ............................................... 29
Document Exit .................................................... 85
loading documents ....................................... 45
Document Feeder Cover .................................... 85
Document glass
B
loading documents ....................................... 46
Drum Cartridge ................................................... 78
C
Cleaning
E
Error indicator ..................................................... 30
control panel .................................................78
Collated button ....................................................30
Collated output ....................................................56
Lighten/Darken .............................................52
Mixed Size Originals .....................................56
F
Fax Transmitting indicator .................................. 29
G
Ground Fault Interrupter ..................................... 31
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11 Index
Paper Size screen .............................................. 51
paper supply
Paper Type screen ............................................. 51
Power Saver Modes ........................................... 32
Changing the Default Time Settings ............ 33
Print Driver Features .......................................... 67
Problem Solving ................................................. 83
J
Job Status
Jobs in Memory indicator ....................................29
L
Language button .................................................29
Lighten/Darken ...................................................52
loading paper
Log In/Out button ................................................29
Long edge feed (LEF) .........................................71
Low Power Mode ................................................32
M
Machine Components .........................................27
Machine Status ...................................................37
Manual Dial button ..............................................29
Mixed Size Originals ...........................................56
R
Reduce/Enlarge ................................................. 52
Replacing
S
Specifications ................................................... 109
Speed Dial
O
One Touch button ...............................................30
Ordering Supplies ...............................................77
Original type
Output Quality ...................................................107
Stop
P
T
Toner Cartridge .................................................. 81
Transmitting indicator ......................................... 29
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U
Uncollated output ................................................56
X
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11 Index
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