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Contents
ViewSonic NMP-500
iii
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ViewSonic NMP-500
iv
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INTRODUCTION
Thank you for buying the ViewSonic® Network Media Player. This section introduces you to the
NMP-500.
PACKAGED CONTENTS
Please check that all the following items are in the package:
S-Video/YPbPr Adapter
DVI-VGA Adapter
AC Power Adapter
NMP-500
Quick Start Guide
Quick Start Guide
User Guide
Quick Start Guide
Remote Control and
Two Batteries
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REQUIREMENTS
The NMP-500 requires the following:
SYSTEM REQUIREMENTS
System requirements include a display, a network environment, and a PC with network capability.
PC REQUIREMENTS
• Operating System: Any Windows® or Linux OS capable of running a web server
• Processor: Intel® Pentium® 4, 1 GHz or higher (or compatible microprocessor)
• Memory: 512 MB RAM or more
• Display: 1024 x 768 pixels or greater
• Network Interface: 100Base-TX
SOFTWARE REQUIREMENTS
Software applications need to be purchased separately in order to create material for playback,
such as graphics, video, and Flash files, etc.
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FEATURES
• Replaces the remote PC that would typically run and drive a plasma or LCD for digital
signage
• Network ready for easy installation
• Ready to handle many layers of high-quality graphics, text, and video with integrated
Internet Explorer browser, Flash player, and HD player integrated
• Powerful hardware processor for robust and smooth playback of high-definition and Flash
content
• Supports a variety of graphics and video formats including full-color, JPEG, Macromedia
Flash, and HTML
• MPEG1, MPEG2, MPEG4, WAV support
• Built on open standards to support a wide variety of other vendors' PDPs, LCDs and
projectors and it integrates with a multi-vendor networking environment
• Efficient and cost effective solution for digital signage
• Devices can be remotely controlled with a user-friendly web interface from virtually
anywhere on a network or the Internet
• Can be managed with Tivella Administration Server (TAS) software and Cisco ACNS
software
• Display content in landscape or portrait mode
TWO MODES OF COMMUNICATION
There are two modes of communication with the NMP-500: an HTTP web interface and a Telnet
advanced command line interface. This document focuses on the web interface only. Web-based
interface is executed using the HTTP protocol.
To start communicating with the NMP-500, follow the step-by-step instructions in the section
called SETTING UP THE NMP-500 in this guide.
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TWO MODES OF OPERATION
STANDALONE
This setup allows the NMP-500 to act as an independent network device used to control a Plasma
Display Panel (PDP) or a Liquid Crystal Display (LCD) for digital signage or narrowcasting applications.
DVI-VGA Adapter
Ethernet cable
NMP-500
Server
AC power
adapter
Display – PDP or LCD
TAS MANAGED
TAS server should be used to configure and manage multiple NMP-500s remotely. TAS provides
centralized scheduling of video content presentation on multiple NMP-500s, as well as management
and seamless operation of a Cisco® ACNS Content Distribution Networking infrastructure if one is
installed. This configuration greatly reduces maintenance overhead, when TAS and the NMP-500 are
connected to the network (LAN/WAN) with the TAS acting as a manager for multiple NMP-500s.
DVI-VGA
Adapter
Ethernet cable
TAS
Network
NMP-500
AC power
adapter
Display – PDP or LCD
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FRONT VIEW
BACK VIEW
Blue LED: Power
Green LED: Activity
VIDEO OUT
AUDIO OUT
DVI/VGA
S-VIDEO/YPbPr
CVBS
RIGHT
Power-5V DC
Ethernet 10/100
OPTICAL
S/PDIF
LEFT
REMOTE CONTROL
POWER button
On/Standby
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SETUP
IMPORTANT! BE SURE TO CONFIGURE THE NMP-500 AS
SHOWN IN THE FOLLOWING STEPS BEFORE CONNECTING
TO THE NETWORK!
1. CONNECT NMP-500 TO PC
Use an Ethernet cable to connect the NMP-500. Use the AC power adapter included to connect the
NMP-500 to an AC power source like a wall outlet.
Ethernet cable
NMP-500
Server
AC power
adapter
2. MANUALLY CONFIGURE YOUR PC
Using Windows XP, click the Windows Start button in the task bar > right-click on My
Network Places > select Properties > right-click on the Network Connection associated
with your Network Adapter and select Properties > click Internet Protocol (TCP/IP) and
click Properties.
Enter a Static IP Address for example 192.168.12.x, in the same range as the NMP-500.
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3. LOGIN
Open an Internet Browser, i.e., Internet Explorer. In the URL address field, type in the
default IP address of the NMP-500 (192.168.12.100) > press Enter. The Login screen
appears. Type in the default Login and Password.
Login:
Password:
admin
admin
For security purposes, we recommend that you change the default IP address, Login and
Password. For more information, see the Security section in this user guide.
After logging in successfully, the Network Configuration screen appears. Note: The
NMP-500 automatically logs you out after fives minutes of inactivity.
For information on how to change network settings on an OS other than Windows, please
consult the OS user guide or your Network Administrator.
4. CONNECT THE NMP-500 TO A DISPLAY
Connect the NMP-500 to a display such as a Plasma Display Panel (PDP) or a Liquid Crystal
Display (LCD).
Network
NMP-500
Display
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By default, the video output is set to S-Video. But, you can choose one of the following
connections if you prefer:
S-Video:
Default. Connect an S-Video cable from the S-Video interface on the
back of the NMP-500 to the S-Video interface on the back of the display.
DVI
Connect a DVI cable from the back of the NMP-500 to the DVI interface
on the back of the display.
VGA:
Using the DVI-VGA adapter included, connect a VGA cable from the VGA
interface on the back of the NMP-500 to the VGA interface on the back of the
display (PDP or LCD). Note: do not use both a VGA connection and a YPbPr
connection at the same time.
Component:
Using the S-Video/YPbPr adapter.
Using an RCA cable.
Composite:
Click the Show IP button shown below. The IP address appears on-screen momentarily
then disappears after about four seconds. If the IP address does not appear, check that
the NMP-500 and the display are set to the same video output settings: i.e., S-Video to
S-Video, or VGA to VGA, etc. To change the output setting, login to the NMP-500 (Step 3)
and select Management > Video/Audio for the screen shown below. For more
information, see the Video/Audio Configuration section later in this guide.
Show IP
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1
In the TV Mode field, click the down arrow for the pull-down menu and select one of the
resolutions required by your display (PDP or LCD).
2
3
4
5
6
7
Move the Brightness slider: values range between -128 and 127
Move the Contrast slider: values range between 0 and 255
Move the Saturation slider: values range between 0 and 255
Move the Audio Channel Volume (left) slider: values range between 0 and 100
Move the Audio Channel Volume (right) slider: values range between 0 and 100
If any changes were made to this screen, do the following:
• To enable the changes, click Apply
• To save the changes, click the Administration menu > click Save Configuration > click Save.
5. Put Batteries in Remote Control
Remove the back cover from the remote control as shown below. Put two AA batteries in
the battery compartment. Be sure to match the positive end of the battery with the positive
end in the compartment. Put the cover back on the remote control.
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MANAGEMENT
STARTUP URLS/NETWORK CONFIGURATION
The Network Configuration screen allows you to select the video that appears on-screen when you
boot up the NMP-500. To go to the Network Configuration screen after logging into the NMP-500,
select Management > Startup. The Startup URLs screen and the Network Configuration screen
appears as shown below.
Displays the IP address
Displays the Video source
Displays the Browser
1
To play a particular video at startup, in the Video field, enter a valid HTML page. Here are
some examples:
• http://<ip-address->/<mpeg-1/2-file-located on WEB Server>
• udp://<ip-multicast-address>/port
• rtp://<multicast-address>/port
• iptv://<ip-multicast-address>/videoport/audioport
• playlist=http://<ip-address>/<playlist-file-located-on-WEB-server>
2
In the Browser field, enter a startup web screen (for example, http://www.viewsonic.com).
Note: The MAC address is a read-only field that displays the built-in MAC address of the unit.
Continued . . .
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3
4
In the DHCP field of the Network Configuration screen, tap the down arrow for the pull-
down menu and select Enabled to dynamically get network parameters. Make sure there are
values in the IP address, Mask, Gateway, and DNS fields although DHCP assigns values to
these fields automatically. If you select Disabled, type valid network parameters in these
fields.
If any changes were made to this screen, do the following:
• To enable the changes, click Apply
• To save the changes, click the Administration menu > click Save Configuration > click Save.
BROWSER CONFIGURATION
The Browser Configuration screen allows you to make specific screen settings for a specific
URL that you chose. Click Management > Browser. The screen shown below appears. Note: 1
millisecond = 1/1000th second.
1
2
In the Macromedia Flash Transparency Source field, select one of the options from the
pull-down menu.
In the Screen rotation angle (clockwise) field, select one from the pull-down menu for the
angle of rotation of the HTML content displayed on-screen. This feature is useful when the
NMP-500 is installed vertically.
3
In the Browser Proxy field, select Enabled or Disabled from the pull-down menu.
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4
5
6
In the Browser Proxy IP field, type an IP address if the Browser Proxy was Enabled.
In the Browser Proxy PORT field, type the port if the Browser Proxy was Enabled.
In the Default transparency between OSD and video layer field, type a number that is
between 0 to 255: (128 is average where video and graphics blend together). Also, see
examples in the Transparency section of this guide.
• 0 = video only, no graphics
• 255 = graphics only, no video
7
8
9
In the Start screen display time field, type the number of milliseconds you want the initial
screen to be displayed at startup. (1 millisecond = 1/1000 second)
In the Screen Height field, type the height of the screen that is displaying your graphics
image.
In the Screen Width field, type the width of the screen that is displaying your graphics image.
10 If any changes were made to this screen, do the following:
• To enable the changes, click Apply
• To save the changes, click the Administration menu > click Save Configuration > click Save.
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VNC CLIENT
The VNC client configuration screen shown below on the Management menu lets you set the
device to start as a VNC client and connect automatically to the VNC server specified. This auto-
start feature works only if the VNC client under System services is set to YES or Enabled.
VNC server password must be at least 6 characters (can be alpha-numeric).
X and Y coordinates let you set the size of the window of the remote desktop displayed if full
screen is not desired.
VNC full screen mode lets you set the client to start up as full screen all the time.
VNC auto restart mode reconnects the client in the event of network interruption.
Delay before restart VNC sets the time between reconnects.
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VIDEO/AUDIO CONFIGURATION
This screen is used to adjust the display and audio parameters. Click Management > Video/
Audio. The screen shown below appears.
1
In the TV Mode field, click the down arrow for the pull-down menu and select one of the
options.
2
3
4
5
6
7
Move the Brightness slider: values range between -128 and 127
Move the Contrast slider: values range between 0 and 255
Move the Saturation slider: values range between 0 and 255
Move the Audio Channel Volume (left) slider: values range between 0 and 100
Move the Audio Channel Volume (right) slider: values range between 0 and 100
If any changes were made to this screen, do the following:
• To enable the changes, click Apply
• To save the changes, click the Administration menu > click Save Configuration > click Save.
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TAS CONFIGURATION
This screen works in conjunction with TAS. (TAS software can be purchased through Tivella at
screen shown below appears.
1
2
In the Timeout (sec) field, type the number of seconds for the NMP-500s to access TAS.
In the IP Address field is a valid DNS name automatically generated by TAS when connected
to a network but empty when used as a standalone.
3
If any changes were made to this screen, do the following:
• To enable the changes, click Apply
• To save the changes, click the Administration menu > click Save Configuration > click Save.
NOTE: FTP server is only for Network Displays with local storage.
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SYSTEM SERVICES CONFIGURATION
Configure System Services in the MIB (Management Information Base) to manage the following
groups: Network, Browser, Video/Audio, TAS, and System Services. Click Management >
System services. The screen shown below appears.
1
2
3
In the Network Media Player (port 6666) field, select Yes to access the NMP-500 using a
Telnet client on port 6666. If you do not want this, select No.
In the MIB Event Notification field, select Yes to be notified of changes that you made to the
NMP-500 settings.
If any changes were made to this screen, do the following:
• To enable the changes, click Apply
• To save the changes, click the Administration menu > click Save Configuration > click Save.
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ACTIONS
This section mainly concerns video related activities. Video can be streamed by UDP, RTP, IP/TV
or HTTP stream and organized in Playlists. When you initiate a stream, you can see the video on
your display. You can also change the Transparency of the OSD or go to a specific URL on the
fly.
VIDEO MULTICAST
This screen allows you to play streams using the assorted protocols. Select Actions > Video
multicast. The screen shown below appears.
1
In the IP address field, type the IP Address transmitting UDP based multicast stream (for
example, 239.1.1.7)
2
3
In the Port field, type the Port number used to receive the multicast.
To tell the system to listen to the UDP multicast stream from the IP on the Port that you
entered, click Start.
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VIDEO HTTP
To get to the browser setup screen, click Actions > Video HTTP. The screen shown below
appears.
1
2
In the URL field, type the URL that corresponds to the HTTP stream that you want to appear
on the display (for example: http:192.168.12.x/movie.mpg, or, http://<server-ip>/file.mpg).
To tell the system to listen to the HTTP stream from the entered URL, click Start.
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PLAYLIST
To stream existing video Playlists on an HTTP server, click Actions > Playlist. The screen
shown below appears.
1
2
In the URL field, type the URL that corresponds to the Playlist to appear on the display (for
<server-ip>/playlists.pls).
To tell the system to listen to the Playlist from the entered URL, click Start.
To create a playlist
A Playlist is a text file that can be created in any text editor with an extension of .txt. A Playlist is
necessary when you want the NMP-500 to play specific content, in a specific order, usually
looped. A Playlist can be created for the http streams. Example of a looped Playlist:
loop
For a Playlist that is not looped, list the desired content without the keyword "loop."
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VNC CLIENT
The VNC (Virtual Network Computing) client screen allows you to connect and display a remote
desktop running a VNC server.
1
2
In the VNC server field, type the IP Address of the VNC server.
In the Password field, type the password of the VNC server whose IP is entered above.
IMPORTANT! The password must be at least six (6) characters (can be alpha-numeric).
3
To display the remote desktop click Start.
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TRANSPARENCY
To change the transparency of the browser on-screen in relation to the video image in the
background, click Actions > Transparency. The screen shown below appears.
1
In the Transparency between OSD and video layer field, type a number between 0 to 255 for
a more or less transparent (translucent) browser image (user interface) so you can still see
through the browser OSD (On-Screen Display) shown below on the right with your video or
other images: 0 = no OSD, 255 = no video, 128 = equal transparency between video and OSD
layers.
OSD very transparent
OSD not transparent
2
To apply the entered transparency value to the image on the NMP-500, click Apply.
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GO TO URL
To go to a web page on the browser, click Actions > Go to URL. The screen shown below
appears.
1
2
In the URL field, type the desired URL.
To redirect the browser to the URL that you entered, click Go. The web page appears on your
display.
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ADMINISTRATION
ADVANCED VIDEO CONFIGURATION
To adjust the size and location of the video on the screen, click Administration > Advanced
video. The screen shown below appears.
1
2
3
4
5
In the X of destination window, type the center point of the screen on the X axis.
In the Y of destination window, type the center point of the screen on the Y axis.
In the Width of destination window, type the width of the destination window.
In the Height of destination window, type the height of the destination window.
If any changes were made to this screen, do the following:
• To enable the changes, click Apply
• To save the changes, click the Administration menu > click Save Configuration > click
Save.
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SECURITY
To change the User name and Password of the NMP-500, click Administration > Security.
Current settings automatically appear in each field as shown below: default User name/
Password is admin/admin.
1
2
3
In the Password field, type a new password.
In the Repeat Password field, re-type the new password.
If any changes were made to this screen, do the following:
• To enable the changes, click Apply
• To save the changes, click the Administration menu > click Save Configuration > click
Save.
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SAVE CONFIGURATION
To save your settings on the NMP-500, click Administration > Save Configuration. The screen
shown below appears. Click Save.
DEFAULT SETTINGS
To restore the NMP-500 back to factory settings, click Administration > Default Settings. The screen
shown below appears. Click Restore. User-defined settings will be lost.
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REBOOT
To reboot the NMP-500, click Administration > Reboot. The screen shown below appears.
Click Reboot. The NMP-500 reboots.
FIRMWARE UPGRADE
To upgrade the firmware on the NMP-500, click Administration > Firmware. The screen shown below
appears. Click Browse to open the firmware file > click Start upgrade.
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HELP
STATUS
Status refers to the log where you can track activity on a specific NMP-500. To show the Status
log, click Help > Status. The screen shown below is for information only (no inputs).
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LICENSE
To activate the license on the NMP-500, click Help > License. The License Key may appear
automatically in the screen shown below (read-only).
ABOUT
To show the current version of the product, click Help > About. The screen shown below
appears (information only).
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APPENDIX
COMPLIANCE AND SAFETY NOTICES
Radio frequency interference (RFI) compliance
United States compliance notice
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the Federal Communications Commission (FCC) Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation [distance] between the equipment and the receiver.
• Connect the equipment to an outlet on a different circuit than what the receiver is connected to.
• Consult the dealer or an experienced radio or television technician for help.
CAUTION: The Part 15 radio device operates on a non-interference basis with other devices
operating at its frequency. Any changes or modification to said product not expressly approved
could void the user’s authority to operate this device.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
The antenna(s) used for this transmitter must not be co-located or operating in conjunction with
any other antenna or transmitter.
Mercury warning
This product contains mercury. Dispose of in accordance to local, state and federal laws.
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Canadian compliance notice
English: This digital apparatus does not exceed the Canada ICES-003 Class B limits for radio
noise emissions from digital apparatus as set out in the radio interference regulations of the
Canadian Department of Communications.
French: Le present appareil numerique nemet pas de bruits radioelectriques depassant les
limites applicables aux appareils numeriques de Canada ICES-003 Class B prescrites dans le
reglement sur le brouillage radioelectrique edicte par le Ministere des Communications du
Canada.
European compliance notice
Products with the CE Marking comply with both the EMC Directive (89/336/EEC)
and the Low Voltage Directive (73/23/EEC) issued by the Commission of the
European Community. Compliance with these directives implies conformity to the
following European Norms:
• EN55022 (CISPR 22) Radio Frequency Interference
• EN55024 (IEC61000-4-2, -4-4, -4-5, -4-6, -4-11)
• EN60950 (IEC950) Product Safety
Declaration of RoHS Compliance
This product has been designed and manufactured in compliance with Directive
2002/95/EC of the European Parliament and the Council on restriction of the
use of certain hazardous substances in electrical and electronic equipment
(RoHS Directive) and is deemed to comply with the maximum concentration
values issued by the European Technical Adaptation Committee (TAC) as
shown below:
Substance
Proposed Maximum
Actual Concentration
Concentration
Lead (Pb)
0.1%
0.1%
0.01%
0.1%
0.1%
< 0.1%
< 0.1%
< 0.01%
< 0.1%
< 0.1%
< 0.1%
Mercury (Hg)
Cadmium (Cd)
Hexavalent Chromium (Cr6+)
Polybrominated biphenyls (PBB)
Polybrominated diphenyl ethers (PBDE)
0.1%
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Certain components of products as stated above are exempted under the Annex of the RoHS
Directives as noted below. Examples of exempted components are:
1 Mercury in compact fluorescent lamps not exceeding 5 mg per lamp and in other lamps not
specifically mentioned in the Annex of RoHS Directive
2 Lead in glass of cathode ray tubes, electronic components, fluorescent tubes, and electronic
ceramic parts (e.g. piezoelectronic devices)
3 Lead in high temperature type solders (i.e. lead-based alloys containing 85% by weight or
more lead)
4 Lead as an allotting element in steel containing up to 0.35% lead by weight, aluminium
containing up to 0.4% lead by weight and as a cooper alloy containing up to 4% lead by
weight.
For EU-member states only as follows:
The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2002/96/EC (WEEE). The mark indicates the
requirement NOT to dispose the equipment as unsorted municipal waste, but
use the return and collection systems according to local law.
Power supply safety notice
The power supply provided with this device is for use with this device only. Replace only with the
same or equivalent type power supply as recommended by the manufacturer.
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SCREENS
MANAGEMENT
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ACTIONS
ADMINISTRATION
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HELP
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CUSTOMER SUPPORT
®
For the nearest ViewSonic service provider, see the table below or contact your reseller. You will
need the product’s serial number on-hand when you call.
Country/Region
Website
(for email address also)
T = Telephone
F = FAX
United States
viewsonic.com
T: (800) 688-6688
F: (909) 468-1202
Canada
viewsonic.com
T: (866) 463-4775
F: (909) 468-5814
United Kingdom
viewsoniceurope.com
viewsoniceurope.com
viewsonic.com.au
viewsonic.com.sg
viewsonic.com.tw
T: 0800 833 648
F: 01794 500801
Europe, Middle East, Baltic
countries, and North Africa
Contact your reseller
Australia and New Zealand
T: +61 2 9929 3955
F: +61 2 9929 8393
Singapore/India and
Southeast Asia
T: 65 273 4018
F: 65 273 1566
Taiwan
T: 866 2 2246 3456
F: 866 2 8242 3733
Other Asia Pacific countries
South Africa
Contact your reseller
viewsonic.com/asia
T: 886 2 2246 3456
F: 886 2 8242 3668
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SPECIFICATIONS
Comp-
onent
S-Video/
CVBX
Resolution
Hz
DVI
VGA
60
75
60
75
60
75
60
75
60
75
60
75
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
640 x 480
800 x 600
1024 x 768
1280 x 1024
1280 x 768
1360 x 768
Resolution
X
X
CEA 480p
CEA 720p
CEA 1080i
NTSC-M
X
X
X
X
X
X
X
X
X
X
Screen rotation
Outer Dimensions
Weight
Landscape, Portrait (+90°, -90°)
7" x 5.1" x 1.6"
Gross: 1.6 lbs
Net: 0.9 lbs
10/100 Ethernet, RCA Video, Component Video – through S-Video Adapter,
S-Video, CVBS (Composite Video), DVI/VGA, (VGA – through an adapter with
DVI port) RCA Audio left, RCA Audio Right, S/PDIF, Optical
Interfaces
Power
Voltage DC 5V (max.), 100-240VAC
Pre-loaded software
Web browser with Flash Plug-in, Standalone Flash Player, HD Player
Multicast, HTTP, IP/TV, Playlists
Streaming protocols
(included but not limited to)
Video: MPEG-1, MPEG-2, MPEG-4, Macromedia® Flash™
Audio: MPEG-1, (layers 1 & 2), MP3, WAV, Dolby AC-3 pass-through
Decoding
Image file formats
System Memory
JPEG, PNG
Main RAM: 128MB, Main FLASH: 32MB, Sigma RAM: 64MB
Operating temperature:
Humidity
Storage temperature:
Humidity
10° ~ 40° C (50° ~ 104° F) recommended
20~85% RH (non-condensing)
0° ~ 60° C (32° ~ 140° F)
Environmental Conditions
5~85% RH (non-condensing)
Dimensions
7" (W) x 5.1" (H) x 1.6 " (D); 178 mm (W) x 130 mm (H) x 25 mm (D)
FCC-15B, IC-ES003B, UL/c-UL, CB
Regulatory approvals
X indicates supported resolution.
Specifications are subject to change without notice. Corporate names and trademarks stated herein are the property of
their respective companies.
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LIMITED WARRANTY
ViewSonic® Limited Warranty Terms and Conditions
How the Viewsonic Standard Limited Warranty works:
ViewSonic Corporation (“ViewSonic”) warrants its products to be free from defects in material and workmanship during
a specified length of time, or “Warranty Period”, as indicated below. If a product proves to be defective in material or
workmanship during the Warranty Period, ViewSonic will, at its sole option, repair or replace the product with a similar
product. Replacement products or parts may include remanufactured or refurbished parts or components. The
replacement product will be covered by the balance of the time remaining on the customer's original ViewSonic
Limited Warranty. This warranty does not cover any software included with the product.
ViewSonic products are manufactured using new materials or new and used materials equivalent to new in
performance and reliability. Spare parts may be new or equivalent to new. Spare parts are warranted to be free from
defects in material or workmanship for the remainder of the Limited Warranty Period under proper and/or normal use
of the ViewSonic Product in which they are installed.
During the Limited Warranty Period, ViewSonic will, at its sole discretion, repair or replace the defective component
parts or the ViewSonic product. All component parts or hardware products removed under this Limited Warranty
become the property of ViewSonic. In the unlikely event that your ViewSonic Product has a recurring failure,
ViewSonic will, at its sole discretion, provide you with a replacement unit of ViewSonic's choosing that is similar or
equivalent to your ViewSonic originally purchased product in hardware and/or performance.
How long the warranty is effective:
ViewSonic warrants that its hardware will be free from defects in workmanship and materials, under proper normal
use, and as set forth below:
• Hardware and Power Supplies: One (1) Year
• Accessories, spare parts, and spare kits: Ninety (90) days
The Warranty Period will begin on the date of purchase, and remain effective as specified above. Proof of purchase
and/or receipt will be required for all claims purposes.
Exclusions of Warranty:
The following will immediately and automatically render any and all warranties and/or guarantees, including but not
limited to the ViewSonic Limited Warranty, as void:
1. Any product on which the serial number has been defaced, modified or removed.
2. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, and/or
failure to follow instructions as prescribed by ViewSonic.
3. Repair or attempted repair by someone other than a ViewSonic Licensed Technician.
4. Any damage resulting from shipments not made and/or insured by ViewSonic, and/or shipments made by
ViewSonic for which recipient failed to notify ViewSonic of the damage claim within 48 hours upon receipt.
5. Removal and/or installation of any components not intended or prescribed by ViewSonic.
6. Causes external to the product, such as electric power fluctuations and/or failure.
7. Normal wear and tear.
8. Damage to, or abuse of, the coating on the surface of the display, including but not limited to cosmetic defects
that do not affect functionality.
9. Any other cause which is not related to a manufacturer’s defect.
10. Loss of, or damage to, the covered product due to mishandling, improper packaging by you, alteration, accident,
electrical current fluctuations or failure to follow operating, maintenance or environmental instructions prescribed
in the covered product's User Manual. In the event that ViewSonic determines, in its sole discretion, that the
ViewSonic NMP-500
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return product is damaged due to one or more of these excluded causes, the customer will be billed for the cost
of repairs.
11. ViewSonic will not be responsible for any damage to, loss of, or consequential loss from the inability to use, any
programs, data or other information stored on any media or any part of any Product serviced hereunder.
ViewSonic makes no representations or warranties whatsoever to keep confidential or secure any data stored on
any media or any part of any Product serviced hereunder. ViewSonic will not be responsible for and hereby
disclaims any and all liability for damage or loss to software, data, Programs, removable media, consumable,
portable docking stations, carrying cases, or non-ViewSonic-branded products such as joysticks, printers, and/or
scanners, that may occur as a result of repairs to, and/or by the replacement of any defective product. In order to
avoid any and such losses or damages, please make a back-up of any and/or all dates) and Programs before
returning your product to ViewSonic for replacement and/or repair(s).
12. Image burn-in and/or defective pixels/sub-pixels are not considered a manufacturer’s defect. For a complete
review of the details regarding the industry standard methodology ViewSonic uses to determine defective pixels/
sub-pixels please visit our on-line Customer Support database at
Limitation of Implied Warranties:
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION
CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Limitations of Liability:
VIEWSONIC'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
VIEWSONIC EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR DELAYS IN SHIPPING AND/OR ANY
RESULTING DAMAGE(S) DUE TO LOSS OF USE FOR ANY AND ALL REASONS. IN NO EVENT WILL
VIEWSONIC CORPORATION, AND ANY AND ALL OF ITS PRESENT, FORMER AND FUTURE
REPRESENTATIVES BE LIABLE FOR SPECIAL INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RELATING DIRECTLY OR INDIRECTLY TO THIS AGREEMENT. FURTHER, VIEWSONIC WILL NOT BE LIABLE
FOR LOSS OF THE USE OF PRODUCT, LOSS OF DATA, LOSS OF TIME, LOSS OF PROFITS, LOSS OF
BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS OR
OTHER COMMERCIAL LOSS, REGARDLESS OF WHETHER ADVISE VIEWSONIC IS ADVISED OF OR SHOULD
HAVE KNOWN ABOUT THE POSSIBILITY OF SUCH DAMAGES.
How to get service:
1. For information on obtaining warranty service, call your ViewSonic dealer/reseller.
2. To obtain warranty service, please contact ViewSonic Customer Support for a Return Authorization number
(RMA). You will be required to provide
A. A copy of the dated sales slip.
B. Your name.
C. Your address.
D. The serial number of the product.
E. A description of the problem.
F. Mobile and wireless products, customer should provide the user name and the password or disable password
protections in order to allow ViewSonic access to the device for the performance of warranty service.
3. Bring or ship the product prepaid in the original container, with the associated accessories, to ViewSonic or any
ViewSonic authorized service center.
4. For additional information or the name of the nearest ViewSonic service center, contact your ViewSonic dealer/
reseller or ViewSonic.
NOTE: ViewSonic is not responsible for any returned product without an assigned RMA.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some
states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential
damages, so the above limitations and exclusions may not apply to you.
ASET Limited Warranty V1.b)
Release Date: 16 AUGUST 2006
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