Toshiba Copier 5520c User Manual

P .33 “Clearing paper jams caused by a wrong

Check paper size setting on control

panel for drawer N

Paper jam has occurred because of

the mismatch between the paper size another paper jam. Be sure to correctly register the

Just removing the jammed paper does not prevent

placed in drawer N and the size

registered for drawer N on the

equipment.

paper size in the equipment.

paper size setting”

Check paper type setting for drawer N Paper jam has occurred because of

Just removing the jammed paper does not prevent

the mismatch between the paper type another paper jam. Be sure to correctly register the

placed in a drawer N and the type

registered for the drawer N on the

equipment.

paper type in the equipment.

P .38 “Clearing paper jams caused by a wrong

paper type setting”

Paper for left drawer can be added

No paper is left in the left tray of the

Tandem Large Capacity Feeder.

You can add paper while the copy function is in

operation. Open the drawer of the Tandem Large

Capacity Feeder and add paper in the left drawer.

For details, refer to Chapter 1 of the Copying Guide.

TRU Box needs to be replaced

(Please make a service call)

The TRU box requires replacement

by a service technician.

Contact your service representative.

Prepare new waste toner box

The waste toner box is nearly full.

Have a new waste toner box ready for the

replacement.

Wait (Performing Self-check)

The equipment is undergoing the

maintenance to keep its imaging

quality.

Wait until the maintenance is completed and the

message disappears.

Check the original and set it again

The original is jammed inside of the

Reversing Automatic Document

Feeder.

Remove the jammed original following the guidance

on the touch panel.

P .13 “Paper jam in the Reversing Automatic

Document Feeder”

The direction or the size of the

original placed on the Reversing

Automatic Document Feeder is

incorrect.

Check the direction and the size of the original and

then replace it on the Reversing Automatic Document

Feeder. Then reattempt the operation.

Change direction of original

The orientation of the original placed

on the original glass is incorrect.

Change the orientation of the original by 90 degrees

and place it on the original glass.

Time for Developer (*) Maintenance.

(The colors are shown abbreviated:

Y: yellow, M: magenta, C: cyan and K:

black.)

Little developer remains. “*” indicates Contact your service representative.

the color of the developer.

Cannot print this paper size

Select the other Drawer

A printing was attempted but failed.

The paper could not be output on the for the paper, and perform printing again.

tray selected for the paper output

because of the mismatch between the

paper size and the tray.

Delete the failed print job, select the appropriate tray

1. The paper with the size of 320

mm x 450 mm, 320 mm x 460 mm

or 330 mm x 483 mm (13" x 19")

was attempted to be output in the

lower receiving tray of MJ-1103/

MJ-1104.

2. The paper with the length of 457

mm (18") or longer was attempted

to be output in the lower receiving

tray of MJ-1103/MJ-1104.

3. The paper with the length of 483

mm (19") or longer was attempted

to be output in the receiving tray

of the Finisher.

Messages Displayed on the Touch Panel

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1 TROUBLESHOOTING FOR THE HARDWARE

Message

Problem Description

Solution

Cannot print this paper type

Set the other paper type

A printing was attempted but failed.

The paper could not be output in the

tray selected for the paper output

because of the mismatch between the

paper type and the tray.

Delete the failed print job, select the appropriate tray

for the paper, and perform printing again.

(Special paper or thick 4 paper was

attempted to be output in the lower

receiving tray of MJ-1103/MJ-1104.)

Change from this mode

Count over, cannot store anymore

The number of originals to be

scanned has exceeded the limit

specified with the department or user

code during scanning.

Ask your administrator for details of setting the limit for

the number of copies.

READY (CHECK SADDLE STITCH

STAPLER)

Staple jam has occurred in the stapler Remove the jammed staples.

of the Saddle Stitch unit.

P .55 “Refilling the Saddle Stitch unit staples”

READY (CHECK SADDLE STITCH

STAPLER)

No staples remain in the stapler of the Refill the staples.

Saddle Stitch unit.

READY (CHECK STAPLER)

Staple jam has occurred in the stapler Remove the jammed staples.

of the Finisher.

No staples remain in the stapler of the Refill the staples.

Finisher. P .54 “Refilling With Staples”

READY (HOLE PUNCH DUST BIN IS The hole punch dust bin is full of

P .42 “Clearing a Staple Jam”

READY (CHECK STAPLER)

Remove the paper punchings.

FULL)

paper punchings.

P .58 “Cleaning the Hole Punch Dust Bin”

READY (INNER TRAY FULL)

The exit tray of the equipment is full of Remove the paper from the exit tray of the equipment.

paper.

Cannot copy

Check DEPARTMENT COUNTER

The number of originals to be

scanned has exceeded the limit

specified with the department code

during scanning.

Ask your administrator for details of setting the limit for

the number of copies.

Add paper

No paper remains in a drawer or on

the bypass tray.

Set paper in the drawer or on the bypass tray. The

touch panel indicates which drawer (or the bypass

tray) has no paper.

To set paper, refer to the Copying Guide.

Call for service

The equipment requires adjusting by

a service technician.

Contact your service representative with the error

code (C***) displayed on the right side of the touch

panel.

Never attempt to repair, disassemble or modify

the equipment by yourself.

You could cause a fire or get an electric shock.

Always contact your service representative for

maintenance or repair of the internal parts of the

equipment.

Examine stapler in the Saddle Stitch

unit

Staple jam has occurred in the stapler Remove the jammed staples.

of the Saddle Stitch unit.

P .54 “Refilling With Staples”

Check staple cartridge in the Saddle

Stitch unit

No staples remain in the stapler of the Refill the staples.

Saddle Stitch unit.

Check staple cartridge

No staples remain in the stapler of the Refill the staples.

Finisher.

P .54 “Refilling With Staples”

Examine Stapler

Staple jam has occurred in the stapler Remove the jammed staples.

of the Finisher.

P .42 “Clearing a Staple Jam”

Saving energy Press START button

The equipment has entered into the

energy saving mode since it has not

been used for a certain time.

Press any of the [START], [COPY], [e-FILING],

[SCAN], [PRINT], [FAX] and [ENERGY SAVER]

buttons to clear the energy saving mode.

CHANGE DRAWER TO CORRECT

PAPER SIZE

No paper suitable for the original is

set.

Place the suitable size paper for the original in the

drawer.

Time for periodic maintenance

The equipment requires inspection

and maintenance by a service

technician.

Contact your service representative for maintenance.

Messages Displayed on the Touch Panel

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1 TROUBLESHOOTING FOR THE HARDWARE

Message

Problem Description

Solution

POWER FAILURE

A job was interrupted by a power

failure or some other reason.

The print or fax job may be incomplete. Press [JOB

STATUS] to check whether any jobs are unfinished.

To clear the message, press the [FUNCTION CLEAR]

button twice.

ERASING DATA

The Data Overwrite Enabler (optional) This message is displayed if the Data Overwrite

is clearing the data.

Enabler (optional) is installed. You can operate the

equipment while the message is displayed.

Check paper size setting on touch

panel for Bypass tray

Paper jam occurred because of a

mismatch between the paper size

placed in the bypass tray and the size

registered for the bypass tray in the

equipment.

paper jam does not prevent another paper jam.

P .33 “Clearing paper jams caused by a wrong

paper size setting”

Set the paper on the bypass tray

again.

The paper placed on the bypass tray

jammed.

Remove the jammed paper and set the paper again.

Check the direction or size of the

paper on the bypass tray and press

START

The direction or the size of the paper Check the direction and the size of the paper and then

placed on the bypass tray is incorrect. replace it on the bypass tray.

Reboot the machine

An error occurred in the equipment

and it stopped normal operation.

Rebooting the equipment may correct the error. To

reboot the equipment, turn the main power switch off

and then on.

Toner near Empty (***)

A toner is running out. “***” indicates

the color.

Check the color of the toner on the touch panel and

prepare the toner cartridge.

(The colors are shown in

(About another 4000 copies can be made after this

message appears.)

abbreviations when two or more

toners are running out: Y: yellow,

M:magenta, C:cyan, and K:black)

Replace a toner cartridge after the message

“Install new *** toner cartridge” is displayed.

Black and white printing is available while the

other colors have run out. Neither color nor

black and white printing can be done when

the black toner has run out.

If you replace a toner cartridge with a new one

while some toner remains, make sure to clear

the counter. This is necessary for the

equipment to display the next “Toner near

Empty” message at the proper time. For the

procedure, see below.

P .49 “Replacing a “Near Empty” toner

cartridge”

Confirm waste toner box is attached

and close waste toner box cover

The waste toner box is not securely

attached or the waste toner box cover close the waste toner box cover.

Confirm the waste toner box is securely mounted and

is open.

P .52 “Replacing the Waste T o ner Box”

Dispose of used toner

The waste toner box is full.

Replace the waste toner box following the guidance

displayed on the touch panel.

P .52 “Replacing the Waste T o ner Box”

Please Empty Hole Punch Waste

The Hole Punch Unit dust bin is full.

Remove the paper punchings.

P .58 “Cleaning the Hole Punch Dust Bin”

Not enough Work Space to store

originals

Will you print out stored originals?

Internal memory available ran out

while scanning.

To print out the data for the originals stored (scanned)

until the message appeared, press [YES] on the touch

panel. To delete the stored data, press [NO].

The number of originals exceeds the

limits.

The scanned data are deleted.

The number of originals to be

scanned has exceeded the limit of

1000 sheets during scanning. (The

magazine sort or page number

function is used.)

Reduce the number of originals to be scanned, and

try again.

The number of originals exceeds the

limits.

Will you copy stored originals?

The number of originals to be

scanned has exceeded the limit of

1000 sheets during scanning.

To print out the data for the originals stored (scanned)

until the message appeared, press [YES] on the touch

panel. To delete the stored data, press [NO].

Error Codes

The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these

codes in Chapter 7.

P .96 “Error Codes”

10 Messages Displayed on the Touch Panel

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1 TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Jam

„ Locating a paper jam

The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as

follows:

Error code

Error message

Guidance for

clearing paper jams

Paper jam symbols

The paper jam symbol helps you locate the paper jam.

12 11

10 9

1. Receiving tray lower cover (

2. Receiving tray ( P .30)

P .31)

3. Reversing Automatic Document Feeder (

4. Fuser unit ( P .19)

P .13)

5. Duplexing unit ( P .21)

6. Bypass tray ( P .18)

7. External Large Capacity Feeder (optional) (

P .15)

8. Drawer feeding portion (

9. Transport unit ( P .18)

10. Bridge unit ( P .32)

P .17)

11. Side receiving tray ( P .30)

12. Hole Punch Unit (optional) ( P .22)

13. Saddle Stitch unit (optional) (

14. Finisher (optional) ( P .22)

P .26)

Clearing a Paper Jam 11

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1 TROUBLESHOOTING FOR THE HARDWARE

The picture of the hardware device shown on the touch panel differs depending on the composition of the options

installed.

„ Clearing a paper jam

Remove the jammed paper from the bridge unit after you have cleared all the other jams. Pulling out the bridge unit

from the equipment may tear the paper left inside the equipment.

Clear the paper jam

Clear the paper jam following the guidance shown on the touch panel. Press

to scroll the pages.

After clearing the jam, close all the opened covers.

The equipment starts the warm-up. Follow the guidance on the touch panel.

‰ Tips on removing the jammed paper

Note the following points in removing the jammed paper.

Remove the jammed paper from the bridge unit after clearing all the other jams.

Remove the jammed paper from the bridge unit after you have cleared all the other jams. If you pull out the bridge unit

from the equipment with the jammed paper left, the jammed paper may be torn and left inside the equipment.

Remove the jammed paper carefully so as not to tear it.

To avoid tearing the jammed paper, remove the paper slowly with both hands. Using force may tear the paper, making it

more difficult to remove. See also that no pieces of torn paper are left inside the equipment.

When the paper jam sign remains after removing the jammed paper;

Depending on the timing of the occurrence, no jammed paper may be found where the paper jam sign indicates. If the

sign does not disappear after you have removed the jammed paper, follow the steps as instructed on the touch panel.

12 Clearing a Paper Jam

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1.TROUBLESHOOTING FOR THE HARDWARE

Do not touch the fuser unit or the metal portion around it.

Do not touch the fuser or the metal portion around it when you remove the

jammed paper from the fuser unit. This could burn you or the shock could

cause you to get your hand injured in the machine.

Do not touch the transfer belt.

Do not touch the transfer belt when you remove the jammed paper inside

the right of the equipment. Doing so may cause damage the equipment or

result in a poor output.

‰ If paper jams occur frequently

The following are the common causes of paper jams. If the problem persists, check for the following situations.

y An unsuitable original is placed on the Reversing Automatic Document Feeder.

y Unavailable paper with the equipment is used.

y Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the

equipment.

y All the jammed paper has not been removed.

y There is too much of a gap between the paper and the side or end guide in the drawer.

y The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.

„ Paper jam in the Reversing Automatic Document Feeder

Raise the lever and open the upper cover.

Remove the original.

Clearing a Paper Jam 13

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1 TROUBLESHOOTING FOR THE HARDWARE

Turn the dial to remove the original.

Open the transport guide and remove the original.

Close the transport guide.

Raise the original feeder tray, and remove the original

under the guide plate.

Lower the original feeder tray.

Close the upper cover.

Open the Reversing Automatic Document Feeder.

14 Clearing a Paper Jam

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1 TROUBLESHOOTING FOR THE HARDWARE

1.TROUBLESHOOTING FOR THE HARDWARE

Open the reverse cover and remove the original.

Close the reverse cover.

Close the Reversing Automatic Document Feeder.

„ Paper jam in the External Large Capacity Feeder (optional)

Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder.

Separate the External Large Capacity Feeder

(optional) from the equipment.

Move it slowly while pushing the lock lever.

Clearing a Paper Jam 15

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1 TROUBLESHOOTING FOR THE HARDWARE

Remove the jammed paper by turning the green dial.

Remove the jammed paper from the equipment.

Pull out the feeder tray and remove the jammed

paper.

Close the feeder tray and connect the External Large

Capacity Feeder to the equipment.

Slowly move the External Large Capacity Feeder placing your hands

on the positions shown in the figure.

16 Clearing a Paper Jam

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„ Paper jam in the drawer feeding portion

Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder.

Separate the External Large Capacity Feeder

(optional) from the equipment when the External

Large Capacity Feeder is attached.

Move it slowly while pushing the lock lever.

Open the paper feed cover.

Remove the jammed paper from the drawer.

Open the paper source drawer and remove the

jammed paper.

Clearing a Paper Jam 17

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1 TROUBLESHOOTING FOR THE HARDWARE

Close the drawer and the paper feed cover.

Connect the External Large Capacity Feeder (if

attached, optional) to the equipment.

Move it slowly placing your hands on the point shown in the figure.

„ Paper jam in the bypass tray

Pull out the jammed paper in the bypass tray.

„ Paper jam in the right side of the equipment

Do not touch the fuser unit or the metal portion around it.

Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.

‰ Transport unit

Pull out the duplexing unit.

Grasp the lever of the duplexing unit and pull it until it stops.

Be careful not to touch the slide rails (A in the figure).

This could injure you.

18 Clearing a Paper Jam

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Remove the jammed paper.

Return the duplexing unit to its original position.

Hold the position shown in the figure when closing it.

Do not put your hand or fingers on the duplexing unit when

closing it.

They could be caught and this could injure you.

‰ Fuser unit

Pull out the duplexing unit from the equipment.

Grasp the lever of the duplexing unit and pull it until it stops.

Be careful not to touch the slide rails (A in the figure).

This could injure you.

Turn the green dial and remove the paper coming out

of the bottom of the fuser unit.

Holding the green lever, pull out the transport guide

toward you.

Clearing a Paper Jam 19

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1 TROUBLESHOOTING FOR THE HARDWARE

Check the inside of the fuser unit for the hidden

jammed paper when you cannot see it.

1) Open the front cover of the equipment.

2) Check if jammed paper remains inside the fuser unit through the

window for checking for paper jams.

3) Close the front cover of the equipment.

Turn the green dial and remove the paper coming out

of the upper part of the fuser unit.

Turn the dial in a counter direction and remove the paper when the

paper is jammed in the back of the fuser unit. In this case, remove

the paper from the lower part of the fuser.

Return the transport guide to the front holding the

green lever.

Check whether paper remains between the transfer

belt and the fuser unit. If so, pull out the paper edges

from the transfer belt side.

Grasp the front and rear of the paper and carefully pull it out.

Be careful not to cut yourself on the paper.

Be careful not to touch the transfer belt. This could cause

malfunctioning of the equipment or the poor imaging.

20 Clearing a Paper Jam

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Turn the green dial and remove the paper coming out

of the lower part of the fuser unit.

Return the duplexing unit to its original position.

Hold the position shown in the figure when closing it.

Do not put your hand or fingers on the duplexing unit when

closing it.

They could be caught and this could injure you.

„ Paper jam in the duplexing unit

y Do not touch the metal portion of the guide plate of the duplexing unit.

This could burn you.

y Operate the duplexing unit while connected to the equipment.

Do not operate the duplexing unit when separated from the equipment. This could cause a breakdown of the

equipment or could injure you.

Open the bypass tray.

Open the duplexing unit cover.

Clearing a Paper Jam 21

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1 TROUBLESHOOTING FOR THE HARDWARE

Remove the jammed paper.

Close the duplexing unit cover.

Do not put your hand or fingers on the duplexing unit cover

when closing it.

They could be caught and this could injure you.

Close the bypass tray.

„ Paper jam in the Finisher and the Hole Punch Unit (both optional)

Separate the Finisher from the equipment.

1) Open the front cover of the Finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover

when the Hole Punch Unit is installed.

2) Pull the knob to unlock the Finisher.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

22 Clearing a Paper Jam

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1.TROUBLESHOOTING FOR THE HARDWARE

3) Move the Finisher slowly placing your hands on the positions shown in the figure.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

Raise the lever and open the upper receiving tray.

Remove the jammed paper.

Remove the jammed paper from the right or left side.

Clearing a Paper Jam 23

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1 TROUBLESHOOTING FOR THE HARDWARE

If the paper size is small, turn the knob shown in the following figures to send the

paper, and then check that no paper is jammed.

1) Turn the knob to feed the paper.

When the Hole Punch Unit is installed, open the front cover of the Finisher and turn the 2 knobs at the same

time.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

2) Remove the jammed paper if it comes out.

Close the Hole Punch Unit cover when it is installed.

Remove the paper jammed in the equipment side.

24 Clearing a Paper Jam

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Close the upper receiving tray of the Finisher.

Place your hands on the near and far side of the lever and push to

close the tray until it clicks.

Be careful not to let your fingers be caught between the

Finisher body and the upper receiving tray.

You can close it by pressing the right side of the lever with your

hand.

Lower the shutter of the paper exit portion to open it.

Remove the jammed paper.

Close the front cover first, and connect the Finisher

to the equipment.

Move the Finisher slowly placing your hands on the positions

shown in the figure.

Be careful not to let your fingers be caught between the

Finisher and the equipment.

Clearing a Paper Jam 25

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1 TROUBLESHOOTING FOR THE HARDWARE

„ Paper jam in the Saddle Stitch unit (optional)

The Saddle Stitch unit is inside the Saddle Stitch Finisher MJ-1104.

Remove the paper jammed in the paper exit side of

the Saddle Stitch unit.

Separate the Finisher from the equipment.

1) Open the front cover of the Finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover

when the Hole Punch Unit is installed.

2) Pull the knob to unlock the Finisher.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

3) Move the Finisher slowly placing your hands on the positions shown in the figure.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

Remove the jammed paper from the right side.

26 Clearing a Paper Jam

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1 TROUBLESHOOTING FOR THE HARDWARE

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Draw the green knob to the right.

Turn the knob to lower the paper until you cannot see

it.

Return the green knob to the left.

Pull out the Saddle Stitch unit until it stops.

Open the transport guide on the right side.

Clearing a Paper Jam 27

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1 TROUBLESHOOTING FOR THE HARDWARE

Remove the jammed paper.

Remove the jammed paper in the inside of the Saddle

Stitch unit.

Close the transport guide.

Open the transport guide on the left side.

Open it by pressing the two knobs.

Push down the two green levers.

28 Clearing a Paper Jam

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1 TROUBLESHOOTING FOR THE HARDWARE

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Remove the jammed paper.

Push up the two green levers.

Close the transport guide.

Close it by pressing the two knobs.

Return the Saddle Stitch unit to its original position.

Close the front cover first, and connect the Finisher

to the equipment.

Move it slowly placing your hands on the positions shown in the

figure.

Be careful not to let your fingers be caught between the

Finisher and the equipment.

Clearing a Paper Jam 29

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1 TROUBLESHOOTING FOR THE HARDWARE

„ Paper jam in the receiving unit

‰ Receiving tray

Remove the jammed paper from the receiving tray.

Clear the paper jam in the bridge unit.

P .32 “Paper jam in the bridge unit”

‰ Side receiving tray

Remove the jammed paper from the side receiving

tray.

Clear the paper jam in the bridge unit.

P .32 “Paper jam in the bridge unit”

30 Clearing a Paper Jam

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1.TROUBLESHOOTING FOR THE HARDWARE

‰ Receiving tray lower cover

Separate the Finisher from the equipment when it is installed.

1) Open the front cover of the Finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover

when the Hole Punch Unit is installed.

2) Pull the knob to unlock the Finisher.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

3) Move the Finisher until it stops placing your hands on the positions shown in the figure.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

Open the cover under the receiving tray and remove

the jammed paper.

Close the cover.

Close the covers of the Finisher and the Hole Punch

Unit (when it is installed) first, and connect the

Finisher to the equipment.

Move the Finisher slowly placing your hands on the positions

shown in the figure.

Be careful not to let your fingers be caught between the

Finisher and the equipment

Clearing a Paper Jam 31

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1 TROUBLESHOOTING FOR THE HARDWARE

„ Paper jam in the bridge unit

Do not touch the metal parts or motors of the bridge unit.

You could be burned or the shock could cause an injury to your hand.

Remove the jammed paper from the bridge unit after clearing all the other jams.

You must remove other jammed paper from the equipment before clearing paper from the bridge unit. Pulling the

bridge unit off the equipment without removing the jammed paper may cause the paper to be torn and left inside the

equipment.

Open the front cover of the equipment.

Grasping the lever, pull out the bridge unit until it

stops.

Open the upper cover.

Remove the jammed paper from the top of the bridge

unit.

1) Turn the knob to the left or right.

2) Remove the jammed paper.

32 Clearing a Paper Jam

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Close the upper cover.

Remove the jammed paper from the bottom of the

bridge unit.

1) Open the lower cover by pinching the lever.

2) Remove the jammed paper.

Close the lower cover, return the bridge unit to the inside of the equipment, and then

close the front cover of the equipment.

„ Clearing paper jams caused by a wrong paper size setting

Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size

registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on

control panel for drawer N” or “Check paper size setting on control panel for Bypass” appears on the touch panel.

In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below.

During the operation, the guidance for clearing the paper jam on the touch panel is not displayed. Take notes of the

following before operation: where the paper jam occurred and for which drawer the paper size setting is incorrectly

registered.

Troubleshooting differs depending on how the paper jam has occurred:

P .34 “Jam when making copies or prints (using a drawer)”

P .36 “Jam when making copies or prints (using the bypass tray)”

P .37 “Jam when printing from the FAX”

Clearing a Paper Jam 33

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1 TROUBLESHOOTING FOR THE HARDWARE

‰ Jam when making copies or prints (using a drawer)

Press the [POWER] button on the control panel until a

sound is heard.

“Shutdown in progress” appears on the menu. After a while, the power

of the equipment is turned OFF.

Remove the jammed paper.

Press the [POWER] button on the control panel.

The equipment starts warming-up.

Press the [USER FUNCTIONS] button on the control

panel.

Press the [USER] tab to enter the [USER] menu and press [DRAWER].

34 Clearing a Paper Jam

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1.TROUBLESHOOTING FOR THE HARDWARE

Press the drawer button indicated in the message.

Press the paper size button for the paper that is set in the drawer.

Clearing a Paper Jam 35

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Confirm that the paper size is correctly detected if you pressed [AUTO (mm)] or [AUTO

inch] at step 7.

The detected paper size is indicated on the drawer button of the hardware device graphic image on the left side of

the display.

An incorrect paper size indication or the “UNDEF” indication shows an unsuccessful detection. In this case, check

if:

y There is too much space between the paper and the side and end guides of the drawer.

y You have selected [AUTO (inch)] even though AB format paper has been placed.

y You have selected [AUTO (mm)] even though LT format paper has been placed.

Press the [USER FUNCTIONS] button to return to the basic menu and try copying or

printing again.

‰ Jam when making copies or prints (using the bypass tray)

Press the [POWER] button on the control panel until a

sound is heard.

“Shutdown in progress” appears on the menu. After a while, the power

of the equipment is turned OFF.

Remove the jammed paper.

Press the [POWER] button on the control panel.

The equipment starts warming-up.

Place the paper on the bypass tray and set the paper size.

36 Clearing a Paper Jam

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1.TROUBLESHOOTING FOR THE HARDWARE

Try copying or printing again.

‰ Jam when printing from the FAX

Turn off the main power switch.

Shutting down via the control panel is not possible in this case.

Remove the jammed paper.

Pull out the drawer indicated in the message and

remove all the paper from the drawer.

Close the drawer and turn on the main power switch.

The equipment starts warming-up.

Check the paper size registered to the drawer indicated in the message by means of the

drawer button on the touch panel.

Clearing a Paper Jam 37

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Place the paper in the drawer indicated in the message. Be sure to place the same-

sized paper as the size you checked in step 5.

Printing resumes.

If you change the paper size again after printing has been completed, make sure that the size of the paper placed

in the drawer is the same as the size registered for the corresponding drawer in the equipment.

„ Clearing paper jams caused by a wrong paper type setting

Paper jams occur when there is a mismatch between the type of paper in a drawer and the type registered for the drawer

in the equipment. The message “Check paper type setting for drawer N” appears on the touch panel.

In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below.

During the operation, the guidance for clearing the paper jam on the touch panel is not displayed. Take notes of the

following before operation: where the paper jam occurred and for which drawer the paper type setting is incorrectly

registered.

Troubleshooting differs depending on how the paper jam has occurred:

P .38 “Jam when making copies or prints”

P .40 “Jam when printing from the FAX”

‰ Jam when making copies or prints

Press the [POWER] button on the control panel until a

sound is heard.

“Shutdown in progress” appears on the menu. After a while, the power

of the equipment is turned OFF.

38 Clearing a Paper Jam

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1.TROUBLESHOOTING FOR THE HARDWARE

Remove the jammed paper.

Pull out the drawer indicated in the message, check

the type of the paper placed in the drawer, and then

close the drawer.

Press the [POWER] button on the control panel.

The equipment starts warming-up.

Press the [USER FUNCTIONS] button on the control

panel.

Press the [USER] tab and press [DRAWER].

Clearing a Paper Jam 39

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Press the drawer button indicated in the message and press [PAPER TYPE].

Press the paper type button for the paper that is set in the drawer.

Press the [USER FUNCTIONS] button to return to the basic menu and try copying or

printing again.

Paper jams could occur despite there being consistency between the type of paper in a drawer and the type

registered for the drawer in the equipment. This may be due to two or more sheets being fed together. Take the

paper out of the drawer, fan the stack of paper well and put it back in.

‰ Jam when printing from the FAX

Turn off the main power switch.

Shutting down via the control panel is not possible in this case.

40 Clearing a Paper Jam

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1.TROUBLESHOOTING FOR THE HARDWARE

Remove the jammed paper.

Pull out the drawer indicated in the message and

remove all the paper from the drawer.

Close the drawer and turn on the main power switch.

The equipment starts warming-up.

Check the paper type registered to the drawer indicated in the message by means of

the drawer button on the touch panel.

Place the same type paper as the type indicated in the message.

Printing resumes.

If you change the paper type again after printing has been completed, make sure that the paper type placed in the

drawer is the same as the type registered in the equipment for the corresponding drawer.

Paper jams could occur despite there being consistency between the type of paper in a drawer and the type

registered for the drawer in the equipment. This may be due to two or more sheets being fed together. Take the

paper out of the drawer, fan the stack of paper well and put it back in.

Clearing a Paper Jam 41

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1 TROUBLESHOOTING FOR THE HARDWARE

Clearing a Staple Jam

When a staple jam has occurred in the stapler of the Finisher or Saddle Stitch unit, clear the jam following the procedure

below.

P .42 “Staple jam in the Finisher”

P .54 “Refilling the Finisher staples”

„ Staple jam in the Finisher

Open the front cover of the Finisher.

Remove the staple cartridge.

Lower the guide while holding the knob.

A: Stapling area

Do not touch the stapling area.

The actual needle point could cause you personal injury

Remove the jammed staples.

42 Clearing a Staple Jam

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1 TROUBLESHOOTING FOR THE HARDWARE

1.TROUBLESHOOTING FOR THE HARDWARE

Holding the knob, raise the guide, and return it to its

original position.

Remove the staples fallen between the staple

cartridge and the staple case or the ones in the staple

receiver.

Fit the staple cartridge into the stapler.

When fitting the staple cartridge, hold the green-labeled portion of the

bracket securely so that the bracket does not move.

Insert the cartridge until it is caught by the latch and secured with a

click.

Close the front cover of the Finisher.

„ Staple jam in the Saddle Stitch unit

Pull out the Saddle Stitch unit until it stops.

Clearing a Staple Jam 43

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Remove the staple cartridge.

Raise the guide while holding the knob.

A: Stapling area

Do not touch the stapling area.

The actual needle point could cause you personal injury.

Remove the jammed staples.

Holding the knob, lower the guide, and return it to its

original position.

Fit the staple cartridge.

Insert the cartridge until it is caught by the latch and secured with a

click.

44 Clearing a Staple Jam

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1.TROUBLESHOOTING FOR THE HARDWARE

Return the Saddle Stitch unit to its original position.

Clearing a Staple Jam 45

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1 TROUBLESHOOTING FOR THE HARDWARE

Replacing a Toner Cartridge

When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the toner

cartridge following the procedure below when you see this message.

To assure an optimal performance, we recommend that you use TOSHIBA toner cartridges.

Never attempt to incinerate toner cartridges.

Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.

y You can replace a toner cartridge while the print function is in operation when “Install New *** (color name)

cartridge” is displayed.

y Some toner remains in the toner cartridge while the message “Toner near Empty” is displayed. Although you can

replace the toner cartridge with a new one, make sure that you follow the procedure

P .49 “Replacing a “Near

Empty” toner cartridge”. This procedure is needed to reset the toner counter to display the next “Toner near Empty”

message at the proper time.

46 Replacing a Toner Cartridge

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1.TROUBLESHOOTING FOR THE HARDWARE

Open the front cover.

Grasp the recess and slowly pull out the color toner

cartridge to be replaced.

When the cartridge has been pulled out more than

halfway, support it with your hand while pulling it

straight out.

Never attempt to incinerate toner cartridges.

Dispose of used toner cartridges and waste toner boxes in

accordance with local regulations.

Shake the new toner cartridge strongly with the label

surface down to loosen the toner inside.

Pull out the seal in the direction of the arrow.

Replacing a Toner Cartridge 47

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Push in the new toner cartridge straight until it stops.

Close the front cover.

48 Replacing a Toner Cartridge

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1.TROUBLESHOOTING FOR THE HARDWARE

„ Replacing a “Near Empty” toner cartridge

The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge.

Some toner remains in the toner cartridge while the message “Toner near Empty” is displayed. You can replace the toner

cartridge with a new one, but if you do so, make sure that you follow the procedure below. This procedure is needed to

reset the toner counter to display the next “Toner near Empty” message at the proper time.

Press [JOB STATUS].

Press the [TONER] tab.

Replacing a Toner Cartridge 49

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1 TROUBLESHOOTING FOR THE HARDWARE

Press [REPLACE TONER CARTRIDGE].

To replace a toner cartridge, press [YES]. To cancel, press [NO].

Press the button for the toner color you intend to replace.

50 Replacing a Toner Cartridge

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1.TROUBLESHOOTING FOR THE HARDWARE

To replace the toner cartridge, press [YES]. To cancel, press [NO].

Replace the toner cartridge.

See

P .46 “Replacing a T o ner Cartridge” for the correct procedure.

Press [FINISH].

Replacing a Toner Cartridge 51

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Replacing the Waste Toner Box

When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message

“Dispose of used toner” appears. Replace the waste toner box following the procedure below.

Never attempt to incinerate waste toner boxes.

Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.

Separate the Finisher from the equipment when it is installed.

1) Open the front cover of the Finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover

when the Hole Punch Unit is installed.

2) Pull the knob to unlock the Finisher.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

3) Move the Finisher until it stops putting your hands on the positions shown in the figure.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

Press the button on the waste toner box cover to

open the cover.

Remove the waste toner box.

52 Replacing the Waste Toner Box

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1.TROUBLESHOOTING FOR THE HARDWARE

Put the cap on the opening of the waste toner box.

1) Loosen and take off the cap on the front top of the waste toner box.

2) Put the cap firmly on the opening of the waste toner box.

Never attempt to incinerate waste toner boxes.

Dispose of used toner cartridges and waste toner boxes in

accordance with local regulations.

Insert a new waste toner box into the slot until it

stops.

Close the waste toner box cover.

Close the covers of the Finisher and Hole Punch Unit

(when it is installed) and connect the Finisher to the

equipment.

Slowly move the Finisher placing your hands on the positions

shown in the figure.

Be careful not to let your fingers be caught between the

Finisher and the equipment.

Replacing the Waste Toner Box 53

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1 TROUBLESHOOTING FOR THE HARDWARE

Refilling With Staples

Refill with staples according to the following procedures when the staples in the stapler of the Finisher and Saddle Stitch

unit run out.

P .55 “Refilling the Saddle Stitch unit staples”

„ Refilling the Finisher staples

Open the front cover of the Finisher.

Remove the staple cartridge.

Take the empty staple case out of the staple

cartridge.

Pull up the empty staple case while pushing both sides as shown in

the figure.

Fit a new staple case into the staple cartridge.

Push the staple case hook into the staple cartridge socket until you

hear a click.

54 Refilling With Staples

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1.TROUBLESHOOTING FOR THE HARDWARE

Fit the staple cartridge into the stapler.

When fitting the staple cartridge, hold the green-labeled portion of the

bracket securely so that the bracket will not move.

Insert the cartridge until it is caught by the latch and fixed with a click.

Close the front cover of the Finisher.

If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 6.

„ Refilling the Saddle Stitch unit staples

When the staples of the stapler in the Saddle Stitch Finisher MJ-1104 have run out, refill the staples following the

procedure below.

Open the front cover of the Finisher, and pull out the

Saddle Stitch unit until it stops.

Remove the staple cartridges.

Replace both cartridges at a time.

Press the buttons on both sides of the cartridge.

The transparent cover of the cartridge is lifted.

Refilling With Staples 55

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After the transparent cover is lifted, take the empty

staple case out of the cartridge.

Fit the new staple case into the staple cartridge.

Insert it to the rear until it clicks.

At this step, do not remove the seal bundling the staples.

Press down the transparent cover of the cartridge.

Press it down until it clicks.

Pull out straight the seal bundling the staples.

Fit the staple cartridge into the stapler.

Insert the cartridge until it is caught by the latch of the staple cartridge

and is fixed with a click.

56 Refilling With Staples

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1.TROUBLESHOOTING FOR THE HARDWARE

Return the Saddle Stitch unit to its original position.

Refilling With Staples 57

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1 TROUBLESHOOTING FOR THE HARDWARE

Cleaning the Hole Punch Dust Bin

When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.

Open Hole Punch Unit cover.

Pull out the hole punch dust bin.

Dispose of the paper punchings.

Push back in the hole punch dust bin.

Close the Hole Punch Unit cover.

58 Cleaning the Hole Punch Dust Bin

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TROUBLESHOOTING FOR COPYING

This chapter describes how to troubleshoot the problems of copy function and copy output.

Copying Problems.................................................................................................................. 60

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2 TROUBLESHOOTING FOR COPYING

Copying Problems

See the table below when you have a problem in operating copy function or have an unexpected copy output.

Problem Description

Cause

Corrective Action

Functions cannot be set.

Another function that is unavailable

Some functions cannot be combined.

for the combination has already been For details, refer to Chapter 8 of Copying Guide.

set.

Copying stops while scanning the The number of scanned pages has

To copy the scanned images, press [YES]. To cancel,

press [NO].

originals. (The message “The

number of originals exceeds the

limits Will you print out stored

originals?”” appears.)

reached the maximum.

Copying stops while scanning the No available internal memory

To copy the scanned images, press [YES]. To cancel,

press [NO].

originals. (The message “Not

enough Work Space to store

originals

remains.

Will you print out stored

originals?” appears.)

Copied image is too light.

No toner is left.

The message “Install new Black (Cyan, Magenta or

Yellow) cartridge” appears when no toner is left. Replace

the toner cartridge of the color the message indicates.

Print Job Problems ................................................................................................................ 64

Copy density is set too light.

Copy density is set too dark.

Darken the density manually or try the automatic density

mode.

Copied image is too dark.

Copied image has marks.

Lighten the density manually or try the automatic density

mode.

The Reversing Automatic Document

Feeder is not fully lowered.

Lower them fully to block outside light.

The original glass, platen sheet,

Clean them.

scanning area and guide are marked.

P.100 “Daily Care for the Equipment”

The copy density is set too dark.

Adjust the density lighter manually or try the automatic

density mode.

A transparent original such as

To copy a transparent original clearly, put a sheet of blank

transparency or tracing paper is being and white paper behind the original. Make sure that the

used.

paper is large enough to cover the original.

Copy image is skewed.

The original is sent from the

Reversing Automatic Document

Feeder at a skew.

Replace the original while aligning the side guides of the

Reversing Automatic Document Feeder to its width so that

it will be placed straight.

Copied image is partially missing. The size or orientation of the copy

paper and that of the original are not

consistent. The reduction ratio is not

properly set.

Fit the copy paper size to the original or set the reduction

ratio for the copy paper.

The binding margin is too wide.

Set the binding margin width to fully cover the original.

For details, refer to Chapter 4 of Copying Guide.

The original is larger than the

printable area.

The outside part of the printable area cannot be copied.

The Full Image function enables you to copy the whole

image of the original in the 95 - 99% reproduction ratio.

Copied image is blurred.

There is a gap between the platen

glass and the original.

Lower fully the cover of the Reversing Automatic

Document Feeder so that the original closely contacts the

platen glass.

The copy paper is damp.

Replace it with dry copy paper.

60 Copying Problems

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2.TROUBLESHOOTING FOR COPYING

Problem Description

Cause

Corrective Action

Copied image has black streaks

in the horizontal direction.

The scanning area or guides is

marked.

Clean them.

P.100 “Daily Care for the Equipment”

Copied image is rough.

The paper type setting is not suitable Match the paper type setting to the actual paper you are

for the paper actually used.

using.

If you use plain paper with the setting of [plain paper] or

[plain paper 2], try [plain 1] for better output.

The output may not be improved on some types of paper

(e.g. paper with rough surface).

Copied image has little gloss.

The paper type setting is not suitable Match the paper type setting to the actual paper you are

for the paper actually used.

using.

If you use plain paper with the setting of [plain paper] or

[plain paper 1], try [plain 2] for better output.

The output may not be improved on some types of paper

(e.g. paper with rough surface).

A color original is copied in black Some color originals may be copied

Set the color mode to Full Color.

and white when Auto Color is

chosen.

in black and white:

You can change the criterion for determining whether an

original is black-and-white or color.

For further information, refer to the MFP Management

Guide.

Originals with very little colored

part

Overall blackish originals

Originals in light color

A black and white original is

copied in color when Auto Color

is chosen.

Some black and white originals may

be copied in color:

Set the color mode to Black.

You can change the criterion for determining whether an

original is black-and-white or color.

For further information, refer to the MFP Management

Guide.

Yellowed originals

Originals with background color

Copying Problems 61

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TROUBLESHOOTING FOR PRINTING

This chapter describes how to troubleshoot the problems on printing.

Clearing print job error s ........................................................................................................................................64

Cannot remember the document password for a Private Print job.......................................................................65

Printer Driver Problem s ......................................................................................................... 66

Cannot print (port setting problems ).....................................................................................................................66

Cannot print (SNMP Community Name problems)...............................................................................................66

Command line options not processe d ..................................................................................................................66

Retrieval of printer configuration faile d .................................................................................................................67

Cannot print a job as expected using PS3 printer drive r ......................................................................................67

Cannot change settings on the [Fonts] tab and the [Configuration] tab ...............................................................67

Network Connection Problem s ............................................................................................. 68

Cannot print with the equipment (network connection problems).........................................................................68

Cannot print with SMB print..................................................................................................................................68

Cannot print properly with Apple T a lk prin t ............................................................................................................68

Client Problem s ...................................................................................................................... 69

Checking the client status.....................................................................................................................................69

Hardware Problems................................................................................................................ 70

Startup page not printed .......................................................................................................................................70

Print jobs not output .............................................................................................................................................70

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3 TROUBLESHOOTING FOR PRINTING

Print Job Problems

This section describes how to clear the print jobs errors.

„ Clearing print job errors

Problem Description

A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of the

equipment.

Corrective Action

Clear the error following the procedure below.

To print by placing paper on the bypass tray

Press the [JOB STATUS] which is blinking.

Place paper of the size specified with the computer on the bypass tray, and press the

[START] button.

Printing is performed. Press [JOB STATUS] when printing has been completed.

Printing by selecting a paper size already placed in another drawer

You can perform printing with the paper already placed in the drawers. Some part of the image may not be printed,

however, if the paper size in the drawer is smaller than the one you have specified.

Press the drawer button you intend to use on the touch panel and press the [START] button.

64 Print Job Problems

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3.TROUBLESHOOTING FOR PRINTING

„ Cannot remember the document password for a Private Print job

Problem Description

I cannot remember the document password for my Private Print job.

Corrective Action

The document password for a Private Print job is never shown, once the job has been sent to the equipment.

To print the failed Private Print job, submit the document again as a new Private Print job.

The failed Private Print job remains unprinted in the job queue. To delete it, either way below is required. Contact the

administrator of the equipment.

y Enter the administrator’s password in the Private Print job list on the touch panel and delete the job.

For details, refer to the Printing Guide.

y Log on TopAccess with the administrator’s password and delete the job in the Print Job list.

For details, refer to the TopAccess Guide.

Print Job Problems 65

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3 TROUBLESHOOTING FOR PRINTING

Printer Driver Problems

This section describes the troubleshooting for the printer drivers.

For the error messages that appear during the installation of the printer drivers, refer to the Software Installation

Guide.

„ Cannot print (port setting problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current jobs queue nor

are printed. Fix the problem following the procedure below:

1. Open the Printers folder from the Control Panel.

2. Right-click the printer driver icon.

3. Select Properties from the shortcut menu.

4. Select the [Ports] tab.

5. Make sure that the path to the printer and the device name are correct.

\\<device name>\print

<device name> is the same as the device name set from the touch panel. “print” may be “pcl6” or “ps3” depending on

the printer driver you use.

6. Click the [General] Tab and click [Print Test Page] to confirm that the settings are correct.

„ Cannot print (SNMP Community Name problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

Check if the SNMP community names are the same in the following 3 settings.

y Equipment

y TCP/IP port of the [Ports] tab in the printer driver

y [SNMP Settings] dialog box of the [Configuration] tab in the printer driver

„ Command line options not processed

Problem Description

All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print

commands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and you

specify A4 paper with the lp command, the document is printed on Letter size paper.

Corrective Action

Change the properties of the document you intend to print to create another print file. Submit the print job using the lp

command without setting additional parameters.

66 Printer Driver Problems

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3.TROUBLESHOOTING FOR PRINTING

„ Retrieval of printer configuration failed

Problem Description

When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.

Corrective Action

The printer driver cannot communicate with the equipment. Try the steps in the checklist below.

No Check...

Yes

Corrective Action

Is the equipment turned on?

Next Step

Turn on the equipment.

Can you connect the computer to the equipment

via TopAccess?

Restart the equipment.

Next Step

Does the same message appear again when you

access the property of the printer driver?

Check the printer driver port assignment and

make sure that it is correct.

End

„ Cannot print a job as expected using PS3 printer driver

Problem Description

When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe

Acrobat, the following print options may not work correctly:

y Manual Scale

y Print Paper Size

y Paper Type

y Use Front Cover

y Use Back Cover

y Insert Pages

y Interleave Pages

y Booklet

y Multiple Pages per Sheet

y All options from the [Effect] tab

y All options from the [Image Quality] tab

Corrective Action

Disable [Use PostScript Passthrough] in the [PostScript Settings] dialog box and print the document.

„ Cannot change settings on the [Fonts] tab and the [Configuration] tab

Problem Description

The [Fonts] tab and [Configuration] tab are grayed out and their settings cannot be changed.

Corrective Action

Users who do not have the privilege to change the printer driver setting cannot change the options in the [Fonts] tab and

[Configuration] tab. Please log on with the Administrator or a Power User.

Printer Driver Problems 67

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3 TROUBLESHOOTING FOR PRINTING

Network Connection Problems

This section describes the troubleshooting for printing in the network connection environment.

See also the checklists by types of printing and operating systems on

P .82 “Printing Problems (Network Related)”

„ Cannot print with the equipment (network connection problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

See the checklist below to determine if the cause of the problem is related to a network.

If it is, see

P .82 “Printing Problems (Network Related)”. In that section, several OS- and printing method-based check

lists are provided to help you find an appropriate action to take.

No. Check...

Yes

Corrective Action

Have you set the protocol settings so they are

compatible with your network and client protocol

settings?

Set up the proper protocol.

Next Step

Have you set up the appropriate type(s) of print

services that should be supported?

Check the settings required for your printing

environment.

Next Step

If you are using Novell print services, did you set

up the Novell side of network printing, such as

creating print servers and attaching the print

queue?

Set up the NetWare server.

Refer to the Software Installation Guide.

Next Step

If you set up Novell print services, can you see the

print job using PCONSOLE or NWAdmin?

Refer to your Novell PCONSOLE or NWAdmin

user documentation for help with using these

utilities.

Next Step

Have you checked the gateway and subnet

settings to make sure that the equipment is part of

the same network gateway as the client from

which you are trying to print?

Set up the TCP/IP correctly.

Next Step

Are other services and communications

performed over the network behaving in the

normal and expected manner?

Refer to your network documentation or use a

network diagnostic utility to identify the network

problem.

End

„ Cannot print with SMB print

Problem Description

When trying to print a document using an SMB connection, the job cannot be printed and such messages continuously

appear as “No more connections can be made to this remote computer” or “Your file could not be printed due to an error”.

Corrective Action

SMB print is supposed to be utilized in a small network. If you can use Windows 2000, Windows XP, Windows Vista,

Windows 7, Windows Server 2003, or Windows Server 2008 as a print server, printing via the Windows Print Server is

recommended.

If you cannot use the Windows Print Server in your network, use LPR print instead.

„ Cannot print properly with AppleTalk print

Problem Description

y Text will be printed as stripe lines when printing an email message.

y Some text is not printed in a document.

y When printing from a web browser, the web page is not printed in spite of the print job being sent to the equipment.

Corrective Action

If the errors above occur with AppleTalk print, use LPR print instead.

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3 TROUBLESHOOTING FOR PRINTING

Client Problems

This section describes how to identify and correct the problems caused by the clients* connected to the equipment.

One of the common examples of clients is a computer that sends a print job to the equipment and make it perform printing.

„ Checking the client status

Problem Description

The printing problems are caused by the printer driver settings, network settings, errors in the network connections, and

so forth. First, contact the administrator of the equipment to see if there is one of these kinds of problem, or see the

following sections:

P .66 “Printer Driver Problems”

P .68 “Network Connection Problems”

P .82 “Printing Problems (Network Related)”

Another possible cause is one related to a client. If the print jobs sent from a specific client within a network fails, the

problem may be caused by the client.

The checklist below will help you identify the source of the error and direct you to the information resolving the problem. If

the problem persists after you have followed all of the steps, contact your service representative.

No. Check...

Yes

Corrective Action

Does the equipment work properly? Are copy jobs

output properly?

Check the device status displayed in the Device

page of TopAccess.

Next Step

See the Device page of TopAccess. Are the

options specified for the job supported by the

hardware configuration?

If not, delete the job, install the required

components, and try again. Contact your service

representative for further information.

Next Step

Can you print the jobs from other clients?

See the following section to fix the problem.

P .66 “Cannot print (port setting problems)”

Next Step

Have you ever printed successfully from this

client?

See the following section to fix the problem.

Next Step

Did you set up the printer driver other than by an

SMB connection?

See the following section to fix the problem.

P .68 “Cannot print with SMB print”

Next Step

(For Macintosh only)

Can you see the equipment you created in the

Selector?

Refer to the Software Installation Guide.

Next Step

At this point, the problem is most likely to be related to a client-side error. Refer to the Printing Guide to fix the problem.

Client Problems 69

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3 TROUBLESHOOTING FOR PRINTING

Hardware Problems

This section describes troubles caused by the hardware device (the equipment).

If an icon or a message indicating an error is not displayed, or the problems on printer drivers or the network connection

cannot be specified, a hardware problem is a possible cause of the trouble.

The following are common factors involved in the hardware problems:

y System board, cables, and connectors

y The equipment, and its (optional) components such as the duplexing unit or the Finisher

y System software or firmware of the equipment

„ Startup page not printed

Problem Description

If the startup page is not printed when you turn on the equipment, even though the Print Startup Page is enabled, there

may be a hardware error. Contact your service representative.

Corrective Action

1. Make sure that Print Startup Page is enabled.

2. Turn on the equipment. (If it is already on, restart it.)

3. Check if the startup page is output.

When the Print Startup Page is enabled, normally the Startup Page is automatically printed. If not, the problem is possibly

caused by the hardware. Contact your service representative.

„ Print jobs not output

Problem Description

All the clients within a network fail to make the equipment output the print jobs.

Corrective Action

There remains a possibility that an improper settings of the software such as printer drivers caused the problem, however,

a hardware error is possible, if none of the clients can print the jobs. Try the steps on the checklist below. If the problem

persists after you have followed all of the steps, contact your service representative.

No Check...

Yes

Corrective Action

Is printing prohibited from all connected client

computers?

See the following section to fix the problem:

P .68 “Network Connection Problems”

Next Step

Can you see the job from TopAccess or another

print monitoring utility, such as PCONSOLE or

Print Manager?

See the following section to fix the problem:

P .78 “Locating the Equipment in the Network”

Next Step

Can you identify the problem with the error

message or the error code and resolve it?

See the following sections to fix the problem:

P .92 “Error Messages”

End

P .96 “Error Codes”

Also refer to the Printing Guide for more information on resolving output errors caused by software settings.

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TROUBLESHOOTING FOR SCANNING

This chapter describes how to troubleshoot the problems of scanning.

Scanning Problems................................................................................................................ 72

Cannot E-mail my scans ......................................................................................................................................72

Cannot find the data saved in the shared folder...................................................................................................72

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4 TROUBLESHOOTING FOR SCANNING

Scanning Problems

This section describes troubleshooting for using scan data.

„ Cannot E-mail my scans

Problem Description

I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail

address.

Corrective Action

Check the following points:

y The correct e-mail addresses are specified.

y The equipment is correctly configured for and connected to the network.

y For the SMTP Client settings, the SMTP server address is correctly set.

y For the SMTP Client settings, the Port Number is correctly set.

y For the SMTP Client settings, the settings for SSL and/or authentication are correctly set.

y The data size of the attached file is smaller than/equal to the maximum data size receivable on the recipient’s side.

For details on the network settings, refer to the TopAccess Guide.

For details on e-mailing the scanned image, refer to the Scanning Guide.

„ Cannot find the data saved in the shared folder

Problem Description

I have scanned a document and saved the copy in shared folder of the equipment, but cannot locate the saved file.

Corrective Action

y For Windows OS, search the network for the equipment using the search function of Explorer. The data are stored in

the equipment’s shared folder named “FILE_SHARE.”

y For Macintosh, make sure that the OS version is Mac OS X 10.3.x or later; a client computer running Mac OS X 10.2.x

or earlier cannot access the shared folder on the equipment. If your computer is running Mac OS X 10.3.x or later,

search the network for the equipment on Finder and access the folder named “FILE_SHARE.”

y If you cannot find the equipment on the network, make sure that the SMB Server Protocol setting is enabled on

TopAccess.

For details on the network settings, refer to the TopAccess Guide.

For details on storing the scanned image, refer to the Scanning Guide.

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TROUBLESHOOTING FOR e-Filing

This chapter describes how to troubleshoot the problems on e-Filing.

e-Filing Web Utility Problems................................................................................................ 74

e-Filing Web Utility terminates the session...........................................................................................................74

Numerous sub windows repeatedly appear .........................................................................................................74

Displaying the items in the Contents Frame takes a long time.............................................................................74

Error message s ....................................................................................................................................................75

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5 TROUBLESHOOTING FOR e-Filing

e-Filing Web Utility Problems

This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages

and the corrective actions for each message.

„ e-Filing Web Utility terminates the session

Problem Description

The message “This operation will end your e-Filing session.” appears and e-Filing Web Utility returns to its top page.

Corrective Action 1

Clicking [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to its

top page. In this case, try to do the operation you intend to do again.

Corrective Action 2

Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your e-Filing

session.” and the e-Filing session ends. Finish your current operation before you close the window.

Corrective Action 3

Operating the main window while the sub window is displayed leads to the message “This operation will end your e-Filing

session.” and the processing displayed on the sub window ends. Do not operate the main window until the processing on

the sub window has been completed.

„ Numerous sub windows repeatedly appear

Problem Description

Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.

Corrective Action

Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “Internet

Option” (for Internet Explorer).

„ Displaying the items in the Contents Frame takes a long time

Problem Description

Displaying the items in the Contents Frame takes a long time.

Corrective Action

Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time

for displaying.

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5 TROUBLESHOOTING FOR e-Filing

5.TROUBLESHOOTING FOR e-Filing

„ Error messages

See the table below to troubleshoot the problem if a message appears.

Message

Corrective Action

Internal error occurred. Please restart e-Filing.

Turn OFF and then ON the power of the equipment and then try

again. If the error message is still displayed, contact your system

administrator or contact your dealer for support.

Your e-Filing Session has Timed Out. Please Restart.

Exit from e-Filing and change the session timer setting to be

longer on the Setup page of the TopAccess Administrator mode.

Then restart it.

The items have been modified.

The items are currently being modified by another user. Try again

after the other user has finished modifying the items.

Cannot start e-Filing Session. The Disk is Full.

Erase the unnecessary data from the Control Panel. For

instructions on how to delete data from the Control Panel, refer to

the e-Filing Guide.

Cannot create a Box. The Disk is full.

Cannot create a Folder. The Disk is full.

Cannot edit the Document. The Disk is full.

Cannot insert Page. The Disk is full.

Cannot archive Documents. The Disk is full.

Cannot upload archived file. The Disk is full.

Cut failed. Disk is full.

Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Copy failed. Disk is full.

Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Paste failed. Disk is full.

Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Save failed. Disk is full.

Erase unnecessary data using the administrative function or

deleting the data in boxes for making hard disk space.

Cannot create a Folder. Maximum number of folders has been

reached.

Delete unnecessary folders and create a new folder. You can

create up to 100 folders in each box.

Cannot create a document. Maximum number of documents has Delete unnecessary documents and create a new document. You

been reached.

can create up to 400 documents in each box and folder.

Cannot insert Page. Maximum number of pages has been

reached.

Delete unnecessary pages and insert a new page. A document

can contain up to 200 pages.

Paste failed. Maximum number of page range is reached.

Cut failed. The items have been deleted or modified.

Copy failed. The items have been deleted or modified.

Paste failed. The items have been deleted or modified.

Delete failed. The items have been deleted or modified.

Please enter valid password.

Delete unnecessary pages and paste pages in the document. A

document can contain up to 200 pages.

Refresh the page and make sure that the item was deleted or is

currently being modified.

Refresh the page and make sure that the item was deleted or is

currently being modified.

Refresh the page and make sure that the item was deleted or is

currently being modified.

Refresh the page and make sure that the item was deleted or is

currently being modified.

Enter the correct password.

A folder with the name you specified already exists. Please try

again.

Use a name that does not exist in the box.

Another user has been archiving or uploading. Please try again

later.

The document is being archived or uploaded by another user. Try

again after the other user has finished archiving or uploading.

The Maximum Possible Archive Size exceed. Archiving is not

Possible.

An archive file larger than 2 GB cannot be created. Make sure

that the archive file will be less than 2 GB by archiving smaller

groups of files instead of a large one.

The Box cannot be erased. A document contained in Box is being A document contained in the box is being used by another user.

used.

Try again after the other user has finished using the document.

e-Filing Web Utility Problems 75

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5 TROUBLESHOOTING FOR e-Filing

Message

Corrective Action

The document is being used. Please try again later.

File format doesn’t correspond. Please contact Administrator.

e-Filing is not ready. Please try again later.

The selected document is being used by another user. Try again

after the other user has finished using the document.

Contact your administrator to convert the archive file and try

again.

e-Filing has not yet been activated. Try again later.

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TROUBLESHOOTING FOR NETWORK

CONNECTIONS

This chapter describes how to troubleshoot the problems on network connections.

Locating the Equipment in the Network............................................................................... 78

Cannot locate the equipment in the networ k ........................................................................................................78

Cannot locate the equipment with Local Discovery..............................................................................................79

Equipment does not respond to ping comman d ...................................................................................................80

LDAP Search and Authentication Problems........................................................................ 81

Network shutdown occurs or touch panel disabled after LDAP searc h ................................................................81

LDAP authentication takes a long time.................................................................................................................81

Printing Problems (Network Related)................................................................................... 82

SMB print and Point&Print in a Windows operating system environment ............................................................82

Raw TCP or LPR print in a Windows operating system environment ..................................................................82

IPP print in a Windows operating system environment ........................................................................................83

Novell print in a NetWare environment.................................................................................................................83

Macintosh environment ........................................................................................................................................84

UNIX/Linux environment ......................................................................................................................................84

Network Fax (N/W-Fax) Driver Problems ............................................................................. 85

N/W-Fax Driver Installation Error Messages ........................................................................................................85

N/W-Fax Driver General Errors ............................................................................................................................86

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Locating the Equipment in the Network

„ Cannot locate the equipment in the network

Problem Description

I cannot locate the equipment in the network.

Corrective Action

Improper settings may cause the problems in locating the equipment in the network. Try the checklist below to detect the

cause of the problem. If the problem remains unsolved, contact your service representative.

No. Check...

Yes

Corrective Action

Is the startup page printed out? If not, wait until

Set up the proper protocols.

the communication comes online. Examine the

protocol settings listed on the startup page. Are

they correct?

Next Step

Print out a configuration page. Make sure that

there are not any discrepancies or inconsistencies

between the current network settings and your

network environment. Change the network

settings, if necessary. Use the Find Computer

utility from your Windows computer to locate the

equipment by its device name. Can you find the

equipment?

Set up the proper protocol if required.

Once you have located the equipment, configure

the port that it is mapped correctly to the device.

Next Step

Can you locate other computers connected to the

same network?

Check the network settings on the client computer

to make sure that they are compatible with the

network settings on the equipment.

Next Step

Check the link LED activity on the hub and/or NIC

of the equipment and the client machine. Do the

hardware components appear to be functioning

properly?

Contact your service representative.

Next Step

Make sure that the device name for the

Set up the NetBIOS name of the device correctly.

equipment is unique and verify that the WINS

and/or DNS server database are not causing

potential naming conflicts with the network

settings on the equipment. If necessary, change

the network settings on the equipment. After the

communication comes back online, can you see

the equipment in the network?

Next Step

If the network environment is using complex

subnet or supernet structures, is the IP address

used by the equipment within the network

structures range of valid addresses?

Contact your local network support specialist for

further assistance.

End

78 Locating the Equipment in the Network

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

6.TROUBLESHOOTING FOR NETWORK CONNECTIONS

„ Cannot locate the equipment with Local Discovery

Problem Description

Local Discovery cannot detect the equipment.

Corrective Action

The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book

Viewer, Backup/Restore Utility, or Remote Scan driver cannot automatically discover the equipment over the network, the

most likely cause is limitations of the protocols supported by the computer. In some cases, you need to add or update

network components; however, first see the checklist below to fix the problem.

No. Check...

Yes

Corrective Action

Check the SNMP version.

Is the SNMP setting configured for SNMP V3?

Check whether the SNMP V3 is available on your

environment.

Next Step

Is SNMP enabled on the equipment?

Is “public” specified for the Read Community?

Enable the SNMP (MIB) and confirm the Read

Community setting.

Next Step

Confirm that the protocol suite installed on the

client computer has been updated with the latest

software for the given operating system. If your

network only supports the IPX/SPX protocol,

make sure that the most current version of Novell

Client software is installed.

See the vendor’s Web site for information about

product updates and technical supports.

Next Step

Print an NIC Configuration page from the

equipment. Does the equipment support the same

protocol as the network?

Configure the proper protocol.

Next Step

Change the protocol settings from TopAccess, if

necessary, and reboot the equipment for the

changes to take effect. Repeat step 2. Was the

device discovered?

Next Step

End

Check the NIC Configuration page. Are the IP

address and subnet mask settings correct?

Setup the TCP/IP settings correctly.

Adjust the router settings.

Next Step

Check the router to make sure that it is not

filtering out the equipment packets. Is the router

processing equipment packets correctly?

Next Step

Can another computer within the same network

segment discover the equipment?

See the following section to fix the problem:

P .78 “Locating the Equipment in the Network”

Next Step

Check the NIC Configuration page. Is the Unit

Serial Number part of the device name?

Contact your service representative.

Next Step

10 Check link activities on the port being used by the

equipment and the integrity of the network cable,

hub, or switch that connects the equipment to the

network. Replace any network components that

you can tell or suspect are faulty.

End

Locating the Equipment in the Network 79

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

„ Equipment does not respond to ping command

Problem Description

The equipment does not respond to a ping command.

Corrective Action

Check the network settings following the checklist below.

No. Check...

Yes

Corrective Action

Confirm that the TCP/IP protocol suite is installed

on the client computer.

Refer to the networking section of your operating

system documentation.

Next Step

Look at the NIC configuration page and confirm

that the TCP/IP settings are correct. Is the IP

address entered and valid? Are the Gateway and

Subnet settings correct?

Enter the correct TCP/IP settings.

Next Step

Reboot the equipment. Check the NIC

Configuration page that is printed out. Are the

TCP/IP settings correct?

The settings are not binding, contact your service

representative.

Next Step

Try to ping the equipment again. Did the

equipment respond to the ping?

Next Step

End

Can you ping the equipment from any other

computer within the same network? If not, the

equipment might have an IP address that is out of

range or invalid.

Contact your local network specialist for a valid IP

address for the equipment.

Next Step

Can you ping to another computer within the

same network?

Check the computer’s protocol settings to make

sure the gateway and subnet settings are correct.

Next Step

If you have customized the device name, you can

check if the NIC is functional by restoring the

default settings. When the equipment

automatically reboots and an NIC Configuration

page is printed, does the device name include the

NIC’s unit serial number?

The NIC is faulty or improperly installed. Contact

your service representative.

Next Step

Check link activities on the port being used by the

equipment and also the integrity of the network

cable, hub, or switch that is connecting the

equipment to the network. Replace any network

components that you suspect are faulty. Can you

ping the equipment now?

Contact your service representative.

End

80 Locating the Equipment in the Network

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

LDAP Search and Authentication Problems

„ Network shutdown occurs or touch panel disabled after LDAP search

Problem Description

After performing the LDAP search, the network shutdown occurs or the touch panel is disabled.

Corrective Action

Try the checklist below. If the problem remains unsolved, contact your service representative.

No. Check...

Yes

Corrective Action

Is the LDAP server correctly running?

Next Step

Confirm that the LDAP server is correctly running.

Is the LDAP server setting correctly set?

Enter the correct LDAP setting. Re-enter the

correct password carefully because it is displayed

by asterisks.

End

„ LDAP authentication takes a long time

Problem Description

It takes a long time to perform LDAP authentication on the touch panel.

Corrective Action

Try the checklist below. If the problem remains unsolved, contact your service representative.

No Check...

Yes

Corrective Action

Is the LDAP server correctly running?

Next Step

Check the LDAP server is correctly running.

Is the LDAP server setting correctly set?

Enter the correct LDAP setting. Especially re-

enter the correct password carefully because it

displays with asterisks.

End

LDAP Search and Authentication Problems 81

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Printing Problems (Network Related)

Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP

environment using a DHCP server to assign IP addresses dynamically to devices. Using the default settings also assures

an easier network implementation, although you may be required to customize the settings to accommodate them in your

particular environment.

Some common network configurations are shown below, along with the steps required to configure the equipment. If you

perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment, contact your service

representative.

y You can change the network protocol settings with the touch panel of the equipment or with TopAccess (the

Administration page).

y For the error messages that appear during the installation of the printer drivers, refer to the Software Installation

Guide.

„ SMB print and Point&Print in a Windows operating system environment

No Check...

Yes

Corrective Action

Are the IP address properties correctly set?

Next Step

Set up the IP address correctly.

Is the Microsoft computer name (device name)

unique?

Set up the device name correctly.

Set up the workgroup correctly.

Next Step

Is the workgroup name valid and correctly

entered?

Next Step

Is the WINS server address correctly set?

Set up the WINS server address correctly, or

enter “0.0.0.0” for the WINS server address to

disable the WINS service.

Next Step

If the client computers are located in different

segments, is the WINS service correctly

provided?

Set up the WINS server and enable it on the

equipment to allow users access from a different

segments.

Next Step

Can you see the equipment in Windows Network

Neighborhood?

See the following section to fix the problem:

P .78 “Cannot locate the equipment in the

network”

Next Step

Were the proper printer drivers installed?

Is the driver’s port name valid?

Refer to the Software Installation Guide to

install the proper printer drivers.

Next Step

Refer to the Software Installation Guide to

configure the proper port.

Next Step

Can you print with the equipment?

See the following section to fix the problem:

End

„ Raw TCP or LPR print in a Windows operating system environment

No Check...

Yes

Corrective Action

Are the IP Address properties correctly set?

Next Step

Set up the IP address correctly.

Is Raw TCP print correctly set?

Next Step

Set up the Raw TCP print service correctly.

Set up the LPD print service correctly.

Is LPR/LPD print correctly set?

Next Step

Were the proper printer drivers installed?

Refer to the Software Installation Guide to

install the proper printer drivers.

Next Step

Is the Raw TCP or LPR port configured with the

correct IP address?

Refer to the Software Installation Guide to

configure the proper port.

Next Step

Can you print to the equipment?

See the following section to fix the problem:

End

82 Printing Problems (Network Related)

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

6.TROUBLESHOOTING FOR NETWORK CONNECTIONS

„ IPP print in a Windows operating system environment

No. Check...

Yes

Corrective Action

Are the IP address properties correctly set?

Next Step

Set up the IP address correctly.

Is the HTTP server on the equipment enabled?

Enable the HTTP server in the HTTP Network

Service.

Next Step

Is the IPP print correctly set?

Next Step

Set up the IPP print service correctly.

Were the proper printer drivers installed?

Refer to the Software Installation Guide to

install the proper printer drivers.

Next Step

Is the IPP port configured with the correct URL?

Can you print to the equipment?

Refer to the Software Installation Guide to

configure the proper port.

Next Step

See the following section to fix the problem:

End

„ Novell print in a NetWare environment

No. Check...

Yes

Corrective Action

Are the IPX/SPX protocols enabled? Is the correct

frame type selected?

Set up the IPX/SPX correctly.

Next Step

If applicable, did you successfully set up queue-

based print?

Set up the NetWare server properly.

Next Step

Did you configure the equipment for a NetWare

connection?

Set up the NetWare network settings correctly.

Set up the Novell print service correctly.

Next Step

Did you configure the equipment for Novell print

service?

Next Step

Were the proper printer drivers installed?

Refer to the Software Installation Guide to

install the proper printer drivers.

Next Step

Is the IPP port configured with the correct URL?

Refer to the Software Installation Guide to

configure the proper port.

Next Step

Can you see the equipment in Windows Network

Neighborhood?

Check that the SMB protocol is enabled in the

client computers.

Next Step

Can you print to the equipment?

See the following section to fix the problem.

Hardware Status Icons on TopAccess [Device] Tab ........................................................... 90

End

Printing Problems (Network Related) 83

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

„ Macintosh environment

No. Check...

Yes

Corrective Action

Is AppleTalk enabled on the equipment?

Next Step

Enable AppleTalk.

Are the IP address properties correctly set?

Next Step

Set up the IP address correctly.

Is the equipment available in the Chooser when

you click the LaserWriter 8 printer icon?

Make sure that the AppleTalk zone is supported

by the Macintosh client.

Next Step

Can you access any other network device from

the Macintosh computer?

Refer to your Macintosh networking

documentation or contact Macintosh technical

support.

Next Step

Can another Macintosh computer on the network

print to the equipment? If so, compare the settings

to determine which need to be changed to support

print from this machine.

Refer to your Macintosh networking

documentation or contact Macintosh technical

support.

End

„ UNIX/Linux environment

No. Check...

Yes

Corrective Action

Are the IP address properties correctly set?

Next Step

Set up the IP address correctly.

Is the LPR/LPD print correctly set?

Next Step

Set up the LPD print service correctly.

Did you successfully install the UNIX/Linux filters?

Refer to the Software Installation Guide to

install UNIX/Linux filters.

Next Step

Did you successfully create and set up a print

queue?

Refer to the Software Installation Guide to

configure the print queue.

Next Step

Can you print to the equipment using LPD as the

root?

Set up UNIX/Linux access for the equipment to

enable other users to print from the Bourne shell.

Refer to your UNIX/Linux documentation for more

information.

Next Step

Can you ping the equipment from your computer?

Try a remote ping from another server. If you can

reach the equipment from that server, check for

conflicts between the equipment and your current

network segment.

Next Step

Is the LP Daemon functioning?

Can you print to the equipment?

Next Step

Reload Daemon or restart the system.

End

Contact your service representative.

84 Printing Problems (Network Related)

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Network Fax (N/W-Fax) Driver Problems

This section describes the troubleshooting for the Network Fax (N/W-Fax) driver.

„ N/W-Fax Driver Installation Error Messages

For information on the installation of the N/W-Fax driver, refer to the Software Installation Guide.

‰ Setup needs to copy Windows NT files

Problem description

The wrong port type was selected from the Printer Ports dialog.

Corrective action

1. Click Cancel until the Add Printer Wizard terminates.

2. Select [Add Printer]^*1from the [File] menu in the Printers folder to start the Add Printer Wizard, and then perform the

installation again.

Double-click the [Add Printer] icon for Windows 2000.

3. When the screen for selecting a port is displayed, select [Local port] to add a printer.

‰ Client software CD now required

Problem description

When adding a new printer driver, the end user did not choose the Have Disk option; instead, the user selected the printer

name from the Add Printer list.

Corrective action

1. Cancel the Add Printer Wizard.

2. Select [Add Printer]^*2from the [File] menu in the printer folder to start the Add Printer Wizard, and perform the

installation again.

Double-click the [Add Printer] icon for Windows 2000.

3. When the screen for selecting a printer is displayed, select [Have Disk].

4. Select [Use Existing Driver] to add another copy of an existing driver or browse to the subdirectory that contains the

appropriate *.inf file.

‰ File *.DRV on client CD could not be found

Problem description

When adding a new printer driver, the user did not choose the Have Disk option but selected the printer name from the

Add Printer list.

Corrective action

1. Cancel the Add Printer Wizard.

2. Select [Add Printer]^*3from the [File] menu in the printer folder to start the Add Printer Wizard, and perform the

installation again.

Double-click the [Add Printer] icon for Windows 2000.

3. When the screen for selecting a printer is displayed, select [Have Disk].

4. Browse to the subdirectory that contains the appropriate *.inf file.

Network Fax (N/W-Fax) Driver Problems 85

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

‰ Location does not contain information about your hardware

Problem description

The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in

the directory path.

Corrective action

Copy the directory containing the *.inf file to the local drive and resume installation.

‰ This port is currently in use

Problem description

The driver was either opened, printing a job, or in use by another printer or application, when you attempted to delete it.

Corrective action

Make sure all print jobs have been completed before deleting a port. If there are still problems, exit all applications and try

again. Check each driver to see if another driver is using the same port. If so, first change the driver’s port setting and

delete the port.

‰ Problem with the current printer setup

Problem description

The driver was not set up properly, possibly because the installation procedure was not completed.

Corrective action

Delete the driver and either reinstall it from the Client Utilities CD-ROM or download it from this equipment.

„ N/W-Fax Driver General Errors

‰ “Could not connect to the MFP device” appears

Problem description

When users are trying to access to the properties of the N/W-Fax driver, an error message “Could not connect to the MFP

device” appears.

Corrective action

Communication between the N/W-Fax driver and this equipment failed. Make sure that this equipment is operating. If not,

turn its power ON.

Connect the N/W-Fax driver with this equipment through the TopAccess. If the connection fails, reboot the computer and

this equipment.

‰ The fax jobs are not listed on the “Logs - Transmission” screen in

TopAccess

Problem description

When confirming the fax job logs on the “Logs - Transmission” screen in TopAccess, the fax jobs that are sent are not

displayed.

Corrective action

If the relevant fax job is not included in the Log list, your transmission job may not have been performed. In this case,

search for jobs without the department code in the “JOB STATUS - FAX” on the control panel. Then, select the relevant fax

job and press the [SEND] button to resend it.

86 Network Fax (N/W-Fax) Driver Problems

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6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

6.TROUBLESHOOTING FOR NETWORK CONNECTIONS

‰ Fax transmission cannot be performed with a cover sheet

Problem description

In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax transmission

when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent

with a cover sheet added from Microsoft Excel.

Corrective action

Set 30 letters or less for the file name of the printer driver.

Network Fax (N/W-Fax) Driver Problems 87

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CHECKING THE EQUIPMENT STATUS

WITH TopAccess

This chapter describes how to check the status of the equipment with TopAccess.

Error Messages ...................................................................................................................... 92

Error Codes............................................................................................................................. 96

Error codes on print jobs ......................................................................................................................................96

Error codes on transmission and receptio n ..........................................................................................................98

Error codes on scan jobs....................................................................................................................................101

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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Hardware Status Icons on TopAccess [Device] Tab

When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status

information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons to

appear and the descriptions for them.

For details of the [Device] tab of TopAccess, refer to the TopAccess Guide.

Printer Error 1

This icon indicates a non-recommended toner cartridge is used and the equipment stopped printing.

P .42 “Staple jam in the Finisher”

Printer Error 2

This icon indicates:

y You need to remove paper from the exit tray of the equipment.

y You need to remove paper from the receiving tray of the Finisher.

y You need to remove the staples jammed in the Finisher.

y You need to remove the staples jammed in the Saddle Stitch unit.

P .58 “Cleaning the Hole Punch Dust Bin”

y You need to clear the hole punch paper bits from the Hole Punch Unit.

y The recommended toner cartridge is not being used.

y You tried to perform saddle stitching for a printing on mixed paper sizes.

y The equipment cannot load paper from the External Large Capacity Feeder.

Cover Open

This icon indicates the front cover is open.

Toner Empty

This icon indicates no toner is left. It also indicates which color is empty:

P .52 “Replacing the Waste T o ner Box”

Waste Toner Full

This icon indicates the waste toner box is full and requires replacing.

90 Hardware Status Icons on TopAccess [Device] Tab

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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess

Paper Empty

This icon indicates no paper is left in a drawer.

Refer to the Copying Guide.

Paper Jam

This icon indicates a paper jam occurred. It also indicates the location of the paper jam.

P .11 “Clearing a Paper Jam”

Staples Empty

This icon indicates no staples are left in the Finisher.

P .54 “Refilling With Staples”

Call for Service

Contact your service representative to have the equipment inspected.

Hardware Status Icons on TopAccess [Device] Tab 91

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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Messages

When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.

TopAccess Message

Front Cover Open - Please Close Cover.

Corrective Action

Close the front cover.

Paper Feeding Cover Open - Please Close Cover.

Transfer/Transport unit Open - Please Close Cover.

Large Capacity Feeder Cover Open - Please Close Cover.

Drawer Open - Please Close Cover.

Close the paper feeder cover.

Close the transfer/transport unit.

Close the Large Capacity Feeder cover.

Close the drawer.

Automatic Duplexing Unit Cover Open - Please Close Cover.

Relay Unit Cover Open - Please Close Cover.

Finisher Joint Cover Open - Please Close Cover.

Staple Door Open - Please Close Cover.

Close the automatic duplexing unit cover.

Close the Bridge Unit cover.

Close the Finisher joint cover.

Close the stapler cover.

Punch Unit Front Cover Open.

Close the Punch Unit front cover.

Close the lower tray delivery cover.

Close the lower tray front cover.

Close the Punch unit front cover.

Close the Hole Punch Unit cover.

Lower Tray Delivery Cover Open - Please Close Cover

Lower Tray Front Cover Open - Please Closer Cover

Punch Unit Front Cover Open - Please Close Cover

Hole Punch Unit Open - Please Close Cover.

Paper Jam in Auto Duplexer Unit - Please Clear Paper Path

Refer to the guidance on the touch panel to remove jammed

paper.

Paper Insertion Jam - Please Clear Paper Path

Paper Jam in Printer - Please Clear Paper Path

Paper Ejection Jam - Please Clear Paper Path

Staple Jam in Finisher - Please Clear Staple

Paper Jam in Finisher - Remove paper

Refer to the guidance on the touch panel to remove jammed

paper.

Refer to the guidance on the touch panel to remove jammed

paper.

Refer to the guidance on the touch panel to remove jammed

paper.

Remove the jammed staples from the Finisher.

See

P .42 “Clearing a Staple Jam”.

Remove the jammed paper from the Finisher.

See P .11 “Clearing a Paper Jam”

Staple Jam in Saddle Stitch Finisher - Please Clear Staple

Used Toner Container Full - Please Replace.

Remove jammed staples from the Saddle Stitch Finisher.

See

P .42 “Clearing a Staple Jam”

Replace the waste toner box.

See

P .52 “Replacing the Waste T o ner Box”.

Toner Not Recognized - Please Check Toner.

Black Toner Empty - Please Refill.

Check and adjust the toner bottle.

Replace the black toner.

See

Cyan Toner Empty - Please Refill.

Magenta Toner Empty - Please Refill.

Yellow Toner Empty - Please Refill.

Confirm waste toner box is attached

Replace the cyan toner.

See

Replace the magenta toner.

See

Replace the yellow toner.

See